SERVICEMAX FOR POWER AND UTILITIES

Performance, Reliability and Safety at an Economic O&M

The power and utility industry is undergoing a profound transformation, shaped by technological, political, and social trends. Decarbonization, the rise of renewable
energy, and the spread of distributed generation are creating new models of electricity production, delivery and consumption. The imperative for field services is
clear, and demanding: maximize power production, availability, and reliability; maintain assets safely and minimize outages; and control operating expensesall while
managing the challenges of aging infrastructure, legacy paper-based systems, and generational workforce turnover. Never has the needand opportunitybeen greater
to empower the field service professionals of the power and utility vertical with the modern, digital tools to transition from a reactive state to a proactive, productive
model for delivering safe, reliable power.

ServiceMax comprehensive, mobile, cloud-based solution enables power and utility workers to attain operational excellence and strive for zero unplanned
downtime when servicing power assets. Engineers, dispatchers and managers can achieve performance, reliability and safety at an economic
operations and maintenance cost through:

Optimized planned maintenance higher productivity through optimized scheduling Operational Excellence in Service Delivery
and dispatch, assigning the right worker to the right task at the right time.
Lower unplanned downtime higher asset uptime, improved revenue and faster time
to repair through IIoT-generated work order delivery, ensuring more proactive outage
management and prevention. INCREASE IN DECREASE IN REDUCTION IN
MACHINE UPTIME REPAIR TIME SAFETY INCIDENTS
Safety & compliance confidence in meeting your safety, regulatory and environmental
requirements by servicing assets as needed, and by storing accurate documentation. ServiceMax average customer results from 2016 Customer Survey

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BENEFITS
Keep track of every asset
Whether you are a manager, a dispatcher or
an engineer, installed base visibility helps you
know which assets are in the field; their location,
configuration, and service history; and when
to replace them. ServiceMax makes it easy for
workers to update asset information while on the
job with an intuitive app which also works in
offline environments often encountered in power
and utility field work.
Deploy predictive and proactive maintenance
to reduce costs
With real-time analytics coming from connected
devices, drones and LiDAR technologies,
companies can achieve efficiencies by providing
predictive maintenance on assets and avoiding
unplanned downtime.
Enable your crew with modern
productivity tools
With the power industry facing strong generational
challenges, it is essential to keep knowledge and
share it with new workers. ServiceMax helps
companies create a knowledge base of all field
service-related information and share it easily
among engineers. With built-in collaboration tools,
that enable team chats anytime and anywhere,
your engineers will be onboarded faster and
improve their first-time fix rates.
Schedule the right engineer for the right job
Instantly view and dispatch your engineers based
on their skillset, qualifications, certifications,
availability, history or your pre-set conditions, so
you can effortlessly schedule the right crew for
the job.
Improve compliance and safety
Safety of people, equipment, and the environment
is a top priority for power industry leaders.
ServiceMax helps keep your engineers safe by
helping them follow regulations ensuring that
the right process steps are enforced, the correct
data is captured, and audit trail is maintained for
all service activities.
Track and benchmark your teams
performance
Whether your standard is eFord, SAIDI or
CAIDI, ServiceMax can help you track and reach
performance levels that positively impact these
reliability metrics.
FEATURE HIGHLIGHTS
Modern, Mobile Solutions
Powerful Work Planning & Scheduling
Generate work orders based on alerts from
APM or connected devices
The solution seamlessly connects IIoT machine
data with a service delivery platform to receive
and schedule work orders. The device information
is delivered to your engineers to deploy more agile
service with connected diagnostics, contextual
repair and more.
Schedule the right engineer for every job
The highly visual Dispatch Console enables
dispatchers to see every resource prioritized by
skillset, availability and location. With simple drag
and drop functionality you can trigger scheduling
for everything from simple visits to long jobs
staffed by teams of engineers.
Automatic schedule optimization Efficient Logistics & Work Order Debrief
Smart scheduling to satisfy priority outcomes,
such as drive time or SLA attainment and Fast on-site debrief
multi-skilled engineers matching. Now your Engineers can complete work order debriefs,
dispatchers can focus on higher-value jobs, such account for time and material costs, conduct
as unresourced work orders, constraint violations survey and data collection, and capture digital
and jeopardy cases. signatures while on site, eliminating the need for
additional back office processing.
Manage parts inventories
The right information when you need it Track parts in all stocking locations and ensure
With Installed Base Management, your engineers optimal restocking levels through trigger-based
gain instant access to accurate asset information auto-replenishment.
and connected devices data through an intuitive
mobile app.
Proven Analytics and Integrations
Work seamlessly with or without connectivity
Benchmark your performance
ServiceMax Field Service App works whether
You cant improve service delivery if you dont
Internet connection is available or not, so you
know where you stand. ServiceMax provides
have instant data at your fingertips everywhere
key performance metrics for your organization
you deliver service. Your engineers can also
utilization, first time fix-rate, mean time to
update records and add attachments offline with
repair and more so you can minimize unplanned
automatic sync.
downtime and achieve your reliability objectives.
Keep up with service compliance
ERP, OMS, GIS integrations
With powerful checklists functionality built
Connect and enable updates from your ERP,
into Service Flow business processeses, you
Outage Management System and GIS to
can be sure that your engineers will see safety
ServiceMax. You will improve worker readiness
information at the right time and automatically
and efficiency with instant information about
be prompted to record compliance information,
assets, contacts, system alerts and locations.
as required.
About ServiceMax
ServiceMax is a comprehensive, cloud-based, and mobile enterprise solution that
manages the service delivery process. Connected to Industrial Internet of Things
and APM, the ServiceMax field service management platform enables customers,
such as original equipment manufacturers and equipment owners/operators, to
increase productivity, drive efficiencies, reduce compliance and safety risks, grow
service revenue, and improve customer experience by transforming the way service
is delivered. Field Service transformation is a key component of Industrial Digital
Transformation, allowing customers to implement new business models that focus
on customer outcomes.

About GE
GE (NYSE: GE) is the worlds Digital Industrial Company, transforming industry with
software-defined machines and solutions that are connected, responsive, and
predictive. GE is organized around a global exchange of knowledge, the GE Store,
through which each business shares and accesses the same technology, markets,
structure, and intellect. Each invention further fuels innovation and application
across our industrial sectors. With people, services, technology and scale, GE
delivers better outcomes for customers by speaking the language of industry.

ServiceMax from GE Digital | www.servicemax.com | info-servicemax@ge.com

2017 General Electric. All rights reserved. *Trademark of General Electric. All other brands or names are property of their respective holders