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BlackBerry Enterprise Service 10 helps you manage BlackBerry devices, Android devices, and iOS devices for your
organization. This guide provides instructions on how to install BlackBerry Enterprise Service 10.
This guide is intended for senior IT professionals who are responsible for installing the product. After you complete the
tasks in this guide, you must activate licenses and configure your BlackBerry Enterprise Service 10. You can find
instructions for activating licenses in the BlackBerry Enterprise Service 10 Licensing Guide. You can find instructions on
configuring BlackBerry Enterprise Service 10 in the BlackBerry Enterprise Service 10 Configuration Guide.
5
Installation Guide What is BlackBerry Enterprise Service 10?
Component Description
BlackBerry Device Service Provides advanced administration for BlackBerry 10 devices and BlackBerry
PlayBook tablets
Universal Device Service Provides advanced administration for iOS devices and Android devices
BlackBerry Management Studio Provides a unified interface to administer common tasks for BlackBerry 10
devices, BlackBerry PlayBook tablets, BlackBerry 7.1 and earlier devices, iOS
devices, and Android devices
Feature Description
Management of most types of devices BlackBerry Enterprise Service 10 supports all types of BlackBerry devices
and tablets, as well as iOS devices and Android devices.
Single, unified interface BlackBerry Management Studio is a single, web-based interface where you
can view all devices in one place and access the most common
management tasks across multiple domains. These tasks include creating
and managing groups, managing device controls, and activating mobile
devices.
6
Installation Guide What is BlackBerry Enterprise Service 10?
Feature Description
Trusted and secure experience Device controls give you precise management of how devices connect to
your network, what capabilities are enabled, and what apps are available.
Whether the devices are owned by your organization or your users, you can
protect your organization's information.
Balance of work and personal needs BlackBerry Balance and Secure Work Space technology are designed to
ensure that personal and work information are kept separate and secure on
devices. If the device is lost or the employee leaves the organization, you
can delete only work-related information or all information from the device.
Additional security features are available depending on the device type.
7
Installation Guide Planning a BlackBerry Enterprise Service 10 installation
Planning a BlackBerry 3
Enterprise Service 10
installation
You can install all BlackBerry Enterprise Service 10 components on one computer, or you can install specific components
on separate computers. You should consider any effect on system resources before you decide where to install the
components.
For example, you can install all components on one computer if you plan to activate up to 1000 devices, and if you
determine that the computer can manage the volume of traffic for the BlackBerry Enterprise Service 10 components.
BlackBerry Enterprise Service 10 stores data in its own databases. You can install multiple BlackBerry Enterprise Service
10 instances that connect to the same BlackBerry Enterprise Service 10 databases. You must host the BlackBerry
Enterprise Service 10 databases on the same database instance.
You can install the BlackBerry Enterprise Service 10 on a computer that hosts a BlackBerry Enterprise Server 5.0 SP4
instance or BlackBerry Enterprise Server Express 5.0 SP4 instance.
BlackBerry Management Studio manages a single BlackBerry Enterprise Service 10 domain and can also manage multiple
BlackBerry Enterprise Server domains (version 5.0 SP3 or later). You must install BlackBerry Management Studio for each
BlackBerry Enterprise Service 10 domain that you want to manage.
8
Installation Guide Planning a BlackBerry Enterprise Service 10 installation
BlackBerry Device Service console Also known as the BlackBerry Administration Service, the
BlackBerry Device Service console allows you to manage
BlackBerry Device Service components, BlackBerry 10
devices, and BlackBerry PlayBook tablets.
Universal Device Service console Also known as the Administration Console, the Universal
Device Service console allows you to manage iOS devices
and Android devices.
9
Installation Guide Planning a BlackBerry Enterprise Service 10 installation
10
Installation Guide Requirements
Requirements 4
Directory service Microsoft Active Directory to access the list of users in your organization
when you create user accounts
Microsoft Active Directory that is running at a domain functional level that is
set to Windows Server 2003 or later
Microsoft Exchange ActiveSync Microsoft Exchange ActiveSync must be enabled on your organization's
messaging server to use the native email, calendar, and contacts apps on
devices.
Devices Any of the mobile operating systems listed in the BlackBerry Enterprise Service
10 Compatibility Matrix
11
Installation Guide Requirements
Item Requirement
Proxy firewall If your organization uses a proxy firewall, a proxy that does not change incoming
or outgoing data (transparent proxy)
PlayBook OS 2.0 or later and BlackBerry 10 OS support the following SSL VPN hardware:
Hardware requirements
To determine the memory and disk space requirements for BlackBerry Enterprise Service 10 version 10.1.1, you must
consider the number of devices that you plan to activate, the type of connection that devices use, and the level and type of
user activity on devices. For more information about calculating hardware requirements for a BlackBerry Enterprise Service
10 version 10.1.1 environment that includes more than 1000 devices, visit www.blackberry.com/go/serverdocs to see the
BlackBerry Enterprise Service 10 Performance Calculator.
12
Installation Guide Requirements
The size of log files for BlackBerry Enterprise Service 10 and BlackBerry Enterprise Service 10 components varies based on
the number of devices in your organization's environment, the level of user activity on devices, and the logging levels that
BlackBerry Enterprise Service 10 uses. It is a best practice to monitor and control the amount of disk space that the
BlackBerry Enterprise Service 10 log files take up. For more information about configuring logging, visit
www.blackberry.com/go/serverdocs to read the BlackBerry Device Service Advanced Administration Guide and the
Universal Device Service Advanced Administration Guide.
Environment Requirement
All BlackBerry Enterprise Service 10 One processor, 2.53 GHz Intel Xeon 5500 Series (Quad Core)
components, Microsoft SQL Server
12 GB of available memory
Express, and BlackBerry Enterprise
Server 5.0 SP4 (optional) 40 GB of disk space
Environment Requirement
All BlackBerry Enterprise Service 10 One processor, 2.53 GHz Intel Xeon 5500 Series (Quad Core)
components
12 GB of available memory
13
Installation Guide Requirements
Environment Requirement
40 GB of disk space
Database server One processor, 2 GHz Intel Xeon 5100 Series (Dual Core)
4 GB of available memory
30 GB of disk space
BlackBerry Enterprise Service 10 One processor, 2.53 GHz Intel Xeon 5500 Series (Quad Core)
administration consoles
6 GB of available memory
30 GB of disk space
BlackBerry Enterprise Service 10 core One processor, 2.53 GHz Intel Xeon 5500 Series (Quad Core)
components
12 GB of available memory
40 GB of disk space
Database server One processor, 2 GHz Intel Xeon 5100 Series (Dual Core)
4 GB of available memory
40 GB of disk space
A maximum of 6000 iOS devices or Android devices, any combination, with the following considerations:
For more than 3000 iOS devices or Android devices, at least two instances of the core components.
If you create a group to deliver apps to iOS devices or Android devices, the group should contain a maximum of
1000 devices.
A maximum of 15,000 BlackBerry 10 devices or BlackBerry PlayBook tablets in any combination on a single instance
of the core components
14
Installation Guide Requirements
Environment Requirement
BlackBerry Enterprise Service 10 One processor, 2.53 GHz Intel Xeon 5500 Series (Quad Core)
administration consoles
6 GB of available memory
30 GB of disk space
BlackBerry Enterprise Service 10 core One processor, 2.66 GHz Intel Xeon 5600 Series (Six Core)
components (one or more instances,
12 GB of available memory
depending on the types of devices you
activate) 100 GB of disk space
Database server One processor, 2 GHz Intel Xeon 5100 Series (Dual Core)
4 GB of available memory
40 GB of disk space
A maximum of 6000 iOS devices or Android devices, any combination, with the following considerations:
For more than 3000 iOS devices or Android devices, at least two instances of the core components.
If you create a group to deliver apps to iOS devices or Android devices, the group should contain a maximum of
1000 devices.
A maximum of 15,000 BlackBerry 10 devices or BlackBerry PlayBook tablets (any combination) that go through the
BlackBerry Infrastructure on any single instance of the core components
A maximum of 30,000 BlackBerry 10 devices or BlackBerry PlayBook tablets (any combination) that use VPN
connections or work Wi-Fi connections on any single instance of the core components
For more information, visit www.blackberry.com/go/serverdocs to see the BlackBerry Enterprise Service 10 Performance
Calculator.
Environment Requirement
BlackBerry Enterprise Service 10 One processor, 2.53 GHz Intel Xeon 5500 Series (Quad Core)
administration consoles
6 GB of available memory
30 GB of disk space
BlackBerry Enterprise Service 10 core One processor, 2.66 GHz Intel Xeon 5600 Series (Eight Core)
components (one or more instances
15
Installation Guide Requirements
Environment Requirement
Database server One processor, 2.53 GHz Intel Xeon 5500 Series (Quad Core)
8 GB of available memory
80 GB of disk space
Item Description
Hardware requirements One processor, 2.4 GHz Intel Xeon 5600 Series (Quad Core)
8 GB of available memory (for 1000 users or fewer)
100 GB of disk space
Software requirements
Before you install BlackBerry Enterprise Service 10, your organization's environment must meet certain requirements for
software.
16
Installation Guide Requirements
Microsoft .NET Framework 3.5 SP1 (if BlackBerry Enterprise Service 10 core components
it is available for the setup application
BlackBerry Enterprise Service 10 administration consoles
to enable through the Windows Server
Manager) BlackBerry Web Desktop Manager
Microsoft XML Core Services 6.0 SP2 BlackBerry Enterprise Service 10 administration consoles
Microsoft IIS 7.0, 7.5, or 8.0 BlackBerry Enterprise Service 10 core components
Microsoft SQL Server 2008 R2 Express BlackBerry Enterprise Service 10 core components
(if it is selected during the installation
process)
17
Installation Guide Requirements
Item Requirement
Operating system Any of the operating systems listed in the BlackBerry Enterprise Service 10
Compatibility Matrix
Note:
Web server Any of the web servers listed in the BlackBerry Enterprise Service 10
Compatibility Matrix
Item Requirement
Operating system Any of the operating systems listed in the BlackBerry Enterprise Service 10
Compatibility Matrix
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Installation Guide Requirements
Item Requirement
Operating system Any of the operating systems listed in the BlackBerry Enterprise Service 10
Compatibility Matrix
Item Requirement
Operating system Any of the operating systems listed in the BlackBerry Enterprise Service 10
Compatibility Matrix
Database management system Any of the database management systems listed in the BlackBerry Enterprise
Service 10 Compatibility Matrix
Note: Default collations are suggested but non-default collations are supported
(for more information, visit www.blackberry.com/go/kbhelp to read articles
KB04785 and KB15534).
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Installation Guide Requirements
Item Requirement
Nested triggers Nested triggers support turned on to allow triggers to perform actions that
initiate other triggers. For more information, visit msdn.microsoft.com to read
article ms178101.
Item Requirement
Browser Any of the browsers listed in the BlackBerry Enterprise Service 10 Compatibility
Matrix.
Windows Internet Explorer 8 or later provides optimal support for BlackBerry Web
Desktop Manager features and BlackBerry Administration Service features.
Note: If users use a wired connection to activate or manage their BlackBerry
devices, they must use Windows Internet Explorer and allow incoming TCP/IP
connections to RIMProxy.exe. The default port number for RIMProxy.exe is 5666.
To support browser access, you must configure the following settings:
20
Installation Guide Requirements
Item Requirement
Browser settings for Windows To support browser access using Windows Internet Explorer, you must configure the
Internet Explorer following settings:
The console websites are assigned to the trusted websites security zone
If you configure single sign-on authentication for the consoles, Enable Integrated
Windows Authentication is selected
Installation considerations
Supported features and environments
Item Description
Virtual environment Current in-market releases of VMware and Microsoft Hyper-V are supported with
the latest BlackBerry Enterprise Service 10 version. For more information, visit
www.blackberry.com/go/kbhelp to read article KB29661.
IP The BlackBerry Enterprise Service 10 components support only IPv4 for TCP/IP
connections.
Installation on a computer that hosts BlackBerry Enterprise Service 10 can be installed on a computer that hosts
BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server 5.0 SP4 or BlackBerry Enterprise Server Express
5.0 SP4.
21
Installation Guide Requirements
Item Description
Remote access The BlackBerry Enterprise Service 10 components support remote access by
administrators who use Remote Desktop Connection.
Unsupported environments
Item Description
DMZ The BlackBerry Enterprise Service 10 components, with the exception of the
BlackBerry Router, do not support installation in a DMZ.
22
Installation Guide Preinstallation tasks
Preinstallation tasks 5
Outbound ports
You must open the following outbound-initiated, bi-directional ports in your organizations firewall so that BlackBerry
Enterprise Service 10 can communicate with the BlackBerry Infrastructure, devices, and web servers. For more
information about domains and IP addresses to use in your firewall configuration, visit www.blackberry.com/go/kbhelp to
read article KB34193.
Note: For BlackBerry 10 devices, work space-enabled iOS devices, and work space-enabled Android devices, BlackBerry
Enterprise Service 10 sends and receives data through the outbound-initiated port 3101.
For iOS devices and Android devices that are not work space-enabled, BlackBerry Enterprise Service 10 sends and
receives only activation and management data through the outbound-initiated port 3101. All other data, such as
messaging data and data from third-party applications, are not routed through port 3101. Consult the documentation or
support resources for your organization's messaging software and third-party applications to determine the ports that you
must open.
Default port
Connection Protocol Where to configure
number
Outgoing connection from the BlackBerry TCP 3101 BES10 Configuration Tool
Router and BlackBerry Secure Connect (BlackBerry Router)
Service, or from the BlackBerry Dispatcher, to
BlackBerry Administration
the BlackBerry Infrastructure
Service (BlackBerry
The BlackBerry Router and the BlackBerry Dispatcher)
Dispatcher connect to the blackberry.com and
blackberry.net subdomains (specific domain
name <region>.srp.blackberry.com).
23
Installation Guide Preinstallation tasks
Default port
Connection Protocol Where to configure
number
If you upgrade to BlackBerry Enterprise Service HTTPS and HTTP 443 and 80
10 version 10.1.x and the Communication
Module is installed in the DMZ, outgoing
connection from the Core Module to the Apple
Root Certification Authority to check the
certificate revocation list
24
Installation Guide Preinstallation tasks
Default port
Connection Protocol Where to configure
number
25
Installation Guide Preinstallation tasks
26
Installation Guide Preinstallation tasks
Install Microsoft SQL Server Express If you choose Windows authentication, the setup application automatically
during the BlackBerry Enterprise assigns the required database permissions to the service account
Service 10 installation process
If you choose Microsoft SQL Server authentication, you must add the
Microsoft SQL Server account to the dbcreator server role
Use an existing Microsoft SQL Server in You must add the service account or Microsoft SQL Server account to the
your organization's environment dbcreator server role
27
Installation Guide Preinstallation tasks
Note: If you do not want to run the CreateDB executable on the database server, you must run it on a computer that
Microsoft SQL Server 2008 Native Client is installed on and the computer must be able to connect to the computer that
hosts the database server.
Before you begin: Verify that you configured the correct permissions on the database server.
1. Log in to the computer that hosts the database server that you want to configure as the host server for the BlackBerry
Enterprise Service 10 databases. If you use a Windows account to create the BlackBerry Enterprise Service 10
databases, you must log in to the computer using a Windows account that has database creator permissions.
2. Copy the BlackBerry Enterprise Service 10 installation files to the computer.
3. Extract the contents to a folder on the computer.
4. Navigate to <extracted_folder>\Database.
5. Open the DBMgmt.cfg file in a text editor.
6. Change the file to include information that is specific to your organization's environment.
7. Save and close the file.
8. Open a command prompt window.
9. Change the directory to <extracted_folder>\Database.
10. Type CreateDB.exe DBMgmt.cfg. Press ENTER.
DBMgmt.cfg properties
The following properties apply to the DBMgmt.cfg file, which you use when you run the CreateDB executable.
Property Description
DATABASE_NAME_BDS This property specifies the name of the BlackBerry Configuration Database.
DATABASE_NAME_UDS This property specifies the name of the Management Database. If the
Management Database does not exist, the name must follow the format
<BlackBerry Configuration Database name>_UDS.
SERVER This property specifies the name of the database server that hosts the database
to create or upgrade. If a database instance hosts the database, follow the
format <database_server_name>\<database_instance_name>. If you configure
database mirroring, do not use named instances.
MSSQL_PORT This property specifies the port number that Microsoft SQL Server uses. If you do
not specify a port number, the CreateDB executable uses port number 1433 as
the default.
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Installation Guide Preinstallation tasks
Property Description
FAILOVER_SERVER This property specifies the name of the database server that hosts the mirror
database to upgrade.
USERID If you use database authentication, this property specifies the username for the
database account that has database creator permissions.
PASSWORD If you use database authentication, this property specifies the password for the
database account.
BACKUP This property specifies whether or not to back up the existing database. The
default value is FALSE.
BACKUP_DIR This property specifies an existing folder that you can save the database backup
in.
By default, this folder is the same folder that the Microsoft SQL Server database
files are located in.
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Installation Guide Preinstallation tasks
Item Description
DNS round robin If you configure a pool using DNS round robin, you must create the DNS records
that represent the instances in the pool, where each DNS record contains the
static IP address of a computer that hosts an instance.
Hardware load balancer If you configure a pool using a hardware load balancer, you must implement
session persistence for SSL connections. When you implement session
persistence, a load balancer tracks and stores session data to make sure that all
requests in a browser session are consistently directed to the same instance in
the pool. For information on how to implement session persistence, contact the
vendor of your hardware load balancer.
30
Installation Guide Preinstallation tasks
when the browser tries to connect to a computer in the pool that does not host the component that you are trying to access
(for example, two of the computers in the pool host the BlackBerry Administration Service and two other computers in the
pool host the BlackBerry Web Desktop Manager).
If each computer in the pool does not host both components, you can choose one of the following options:
You can create separate pools within the BlackBerry Administration Service pool for the BlackBerry Administration
Service and the BlackBerry Web Desktop Manager. You can provide your organization's administrators and users with
web addresses that include the specific pool names.
You can provide your organization's administrators and users with web addresses that include the FQDNs of the
computers that you install the BlackBerry Administration Service or BlackBerry Web Desktop Manager on (for example,
https://<FQDN_of_computer>:<port>/webconsole/login or https://<FQDN_of_computer>:<port>/webdesktop/login).
4. Repeat step 3 for each BlackBerry Administration Service instance that you plan to install. When you create the DNS
records, you must use the same pool name for all BlackBerry Administration Service instances in a pool.
After you finish: To remove a BlackBerry Administration Service instance from a pool, in the DNS server, delete the DNS
pool name record that contains the IP address of the computer that hosts the instance.
31
Installation Guide Installing the BlackBerry Enterprise Service 10 software
Verify that you have the following information available for the BlackBerry Enterprise Service 10 software:
SRP host
SRP identifier
SRP authentication key
32
Installation Guide Installing the BlackBerry Enterprise Service 10 software
33
Installation Guide Installing the BlackBerry Enterprise Service 10 software
a. In the Customer information section, specify information for your organization and select your country or
region.
b. In the License agreement section, read the license agreement. To accept the license agreement, select I
accept the terms of the license agreement.
c. Click Next.
5. In the Setup type dialog box, perform one of the following actions:
For the first installation of the BlackBerry Enterprise Service 10 software, select Create a BlackBerry Enterprise
Service 10 domain. You can install the database server on the same computer or use an existing database server
in your organization's environment (local or remote).
For all other installations of the BlackBerry Enterprise Service 10 software, select Use an existing BlackBerry
Enterprise Service 10 domain.
6. In the Setup options dialog box, all BlackBerry Enterprise Service 10 components are selected by default. Click Next.
7. In the Preinstallation checklist dialog box, read and verify the information. Click Next.
8. In the Accounts and folders dialog box, type the password for the service account that you used in step 1. Click Next.
9. In the Summary dialog box, verify that the information is correct. Click Install.
10. If the setup application prompts you to restart the computer, click Yes. Otherwise, click Next.
11. If you restart the computer, log in to the computer using the service account that you used in step 1.
12. In the Database information dialog box, perform the following actions:
a. In the Microsoft SQL Server name field, type the name of the computer that hosts the database server.
b. In the Database name field, type a name for the BlackBerry Configuration Database. The same name is used for
the Management Database (<database_name>_UDS).
c. If you configured the database server to use static ports, select the Static option. If the static port number is not
1433, in the Port field, type the port number.
d. By default, the setup application uses Windows authentication to connect to the BlackBerry Enterprise Service
10 databases. If you select Microsoft SQL Server authentication, specify login information for a Microsoft SQL
Server account.
e. Click Next.
13. In the Instance information dialog box, type a name for this instance of the BlackBerry Enterprise Service 10 core
components. You must specify a unique name for each instance of the core components that you install in a
BlackBerry Enterprise Service 10 domain. Click Next.
14. In the SRP information dialog box, perform the following actions:
a. In the SRP host section, if necessary, change the SRP address and port number for the BlackBerry
Infrastructure. The default port number is 3101 and the default host name is determined by your country or
region.
b. In the SRP authentication information section, type the SRP identifier and SRP authentication key. Each
BlackBerry Enterprise Service 10 instance must use a unique SRP identifier.
34
Installation Guide Installing the BlackBerry Enterprise Service 10 software
c. In the SRP host and SRP authentication information sections, click Verify to verify that the information is
correct.
d. Click Next.
15. In the Core Module information dialog box, perform the following actions:
a. Type and confirm a password for the Core Module. The Universal Device Service components use the password
to make trusted connections to the Core Module.
b. In the Website information section, in the drop-down list, click Create a website. If necessary, in the Website
port field, change the default port number.
c. If necessary, in the Port settings section, change the default port numbers.
d. Click Next. If you changed any port numbers, the setup application verifies if the ports are available on the
computer.
16. In the Communication Module information dialog box, perform the following actions:
a. In the Website information section, in the drop-down list, click Create a website. If necessary, in the Website
port field, change the default port number.
b. Click Next. If you changed the port number, the setup application verifies if the port is available on the
computer.
17. In the Create an administrator account dialog box, type and confirm a password for the administrator account that
the setup application creates. Administrators use the login information that you specify to log in to the BlackBerry
Enterprise Service 10 administration consoles for the first time. Click Next.
18. In the Administration settings dialog box, perform the following actions:
a. In the Pool name field, specify a valid FQDN or IP address that the setup application uses to create the
BlackBerry Administration Service web address. If you install only one BlackBerry Administration Service
instance in a BlackBerry Enterprise Service 10 domain, you can accept the default pool name. If you install
multiple BlackBerry Administration Service instances, specify the DNS name that maps to the IP address of
each computer that hosts a BlackBerry Administration Service instance, or the DNS name of a hardware load
balancer.
b. If necessary, in the Port settings section, change the default port numbers.
c. Click Next. If you changed any port numbers, the setup application verifies if the ports are available on the
computer.
19. In the Microsoft Active Directory settings dialog box, specify information for the reader account that the BlackBerry
Device Service uses to authenticate with Microsoft Active Directory. By default, the setup application uses the service
account that you used in step 1. If you want to use a different account as the reader account, you must specify the
username, password, and Windows domain for a Microsoft Active Directory account. The account must have
permission to read the user information that is stored in the global catalog servers that the BlackBerry Device Service
can access. Click Next.
20. In the Finalize installation dialog box, the setup application finishes installation tasks and the BlackBerry Enterprise
Service 10 services start automatically. When all the services are running, click Next.
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Installation Guide Installing the BlackBerry Enterprise Service 10 software
21. In the Console addresses dialog box, click Finish. By default, the setup application exports the BlackBerry Enterprise
Service 10 web addresses to a .txt file.
5. In the Setup type dialog box, perform one of the following actions:
36
Installation Guide Installing the BlackBerry Enterprise Service 10 software
For the first installation of the BlackBerry Enterprise Service 10 software, select Create a BlackBerry Enterprise
Service 10 domain. You can install the database server on the same computer or use an existing database server
in your organization's environment (local or remote).
For all other installations of the BlackBerry Enterprise Service 10 software, select Use an existing BlackBerry
Enterprise Service 10 domain.
6. In the Setup options dialog box, verify that the Install the BlackBerry Enterprise Service 10 core components check
box is selected and clear the check boxes for the other options. Click Next.
7. In the Preinstallation checklist dialog box, read and verify the information. Click Next.
8. In the Accounts and folders dialog box, type the password for the service account that you used in step 1. Click Next.
9. In the Summary dialog box, verify that the information is correct. Click Install.
10. If the setup application prompts you to restart the computer, click Yes. Otherwise, click Next.
11. If you restart the computer, log in to the computer using the service account that you used in step 1.
12. In the Database information dialog box, perform the following actions:
a. In the Microsoft SQL Server name field, type the name of the computer that hosts the database server.
b. In the Database name field, type a name for the BlackBerry Configuration Database. The same name is used for
the Management Database (<database_name>_UDS).
c. If you configured the database server to use static ports, select the Static option. If the static port number is not
1433, in the Port field, type the port number.
d. By default, the setup application uses Windows authentication to connect to the BlackBerry Enterprise Service
10 databases. If you select Microsoft SQL Server authentication, specify login information for a Microsoft SQL
Server account.
e. Click Next.
13. In the Instance information dialog box, type a name for this instance of the BlackBerry Enterprise Service 10 core
components. You must specify a unique name for each instance of the core components that you install in a
BlackBerry Enterprise Service 10 domain. Click Next.
14. In the SRP information dialog box, perform the following actions:
a. In the SRP host section, if necessary, change the SRP address and port number for the BlackBerry
Infrastructure. The default port number is 3101 and the default host name is determined by your country or
region.
b. In the SRP authentication information section, type the SRP identifier and SRP authentication key. Each
BlackBerry Enterprise Service 10 instance must use a unique SRP identifier.
c. In the SRP host and SRP authentication information sections, click Verify to verify that the information is
correct.
d. Click Next.
15. In the Core Module information dialog box, perform the following actions:
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Installation Guide Installing the BlackBerry Enterprise Service 10 software
a. Type and confirm a password for the Core Module. The Universal Device Service components use the password
to make trusted connections to the Core Module.
b. In the Website information section, in the drop-down list, click Create a website. If necessary, in the Website
port field, change the default port number.
c. If necessary, in the Port settings section, change the default port numbers.
d. Click Next. If you changed any port numbers, the setup application verifies if the ports are available on the
computer.
16. In the Communication Module information dialog box, perform the following actions:
a. In the Website information section, in the drop-down list, click Create a website. If necessary, in the Website
port field, change the default port number.
b. Click Next. If you changed the port number, the setup application verifies if the port is available on the
computer.
17. In the Finalize installation dialog box, the setup application finishes installation tasks and the BlackBerry Enterprise
Service 10 services start automatically. When all the services are running, click Finish.
After you finish: Verify that the collation setting for the BlackBerry Enterprise Service 10 databases is default case-
insensitive.
1. Log in to the computer that you want to install BlackBerry Enterprise Service 10 on using the service account that has
correct permissions. The service account runs the BlackBerry Enterprise Service 10 services.
2. In the BlackBerry Enterprise Service 10 installation files, double-click setup.exe. If a Windows message appears and
requests permission for setup.exe to make changes to the computer, click Yes.
3. Review the information for the account that you used to log in. Click Continue Installation.
4. In the License agreement dialog box, perform the following actions:
38
Installation Guide Installing the BlackBerry Enterprise Service 10 software
a. In the Customer information section, specify information for your organization and select your country or
region.
b. In the License agreement section, read the license agreement. To accept the license agreement, select I
accept the terms of the license agreement.
c. Click Next.
5. In the Setup type dialog box, select Use an existing BlackBerry Enterprise Service 10 domain. Click Next.
6. In the Database information dialog box, perform the following actions:
a. In the Microsoft SQL Server name field, type the name of the computer that hosts the database server.
b. In the Database name field, type the name of the existing BlackBerry Configuration Database (for example,
BDSMgmt).
c. If you configured the database server to use static ports, select the Static option. If the static port number is not
1433, in the Port field, type the port number.
d. By default, the setup application uses Windows authentication to connect to the BlackBerry Enterprise Service
10 databases. If you select Microsoft SQL Server authentication, specify login information for a Microsoft SQL
Server account.
e. Click Next.
7. In the Setup options dialog box, verify that the Install the BlackBerry Enterprise Service 10 administration consoles
check box is selected and clear the check boxes for the other options. Click Next.
8. In the Preinstallation checklist dialog box, read and verify the information. Click Next.
9. In the Accounts and folders dialog box, type the password for the service account that you used in step 1. Click Next.
10. In the Summary dialog box, verify that the information is correct. Click Install.
11. If the setup application prompts you to restart the computer, click Yes. Otherwise, click Next.
12. If you restart the computer, log in to the computer using the service account that you used in step 1.
13. In the Create an administrator account dialog box, type and confirm a password for the administrator account that
the setup application creates. Administrators use the login information that you specify to log in to the BlackBerry
Enterprise Service 10 administration consoles for the first time. Click Next.
14. In the Administration settings dialog box, perform the following actions:
a. In the Pool name field, specify a valid FQDN or IP address that the setup application uses to create the
BlackBerry Administration Service web address. If you install only one BlackBerry Administration Service
instance in a BlackBerry Enterprise Service 10 domain, you can accept the default pool name. If you install
multiple BlackBerry Administration Service instances or if you install the BlackBerry Web Desktop Manager on
a separate computer, specify the DNS name that maps to the IP address of each computer that hosts a
BlackBerry Administration Service instance, or the DNS name of a hardware load balancer.
b. If necessary, in the Port settings section, change the default port numbers.
c. Click Next. If you changed any port numbers, the setup application verifies if the ports are available on the
computer.
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Installation Guide Installing the BlackBerry Enterprise Service 10 software
15. In the Microsoft Active Directory settings dialog box, specify information for the reader account that the BlackBerry
Device Service uses to authenticate with Microsoft Active Directory. By default, the setup application uses the service
account that you used in step 1. If you want to use a different account as the reader account, you must specify the
username, password, and Windows domain for a Microsoft Active Directory account. The account must have
permission to read the user information that is stored in the global catalog servers that the BlackBerry Device Service
can access. Click Next.
16. In the Finalize installation dialog box, the setup application finishes installation tasks and the BlackBerry Enterprise
Service 10 services start automatically. When all the services are running, click Next.
17. In the Console addresses dialog box, click Finish. By default, the setup application exports the BlackBerry Enterprise
Service 10 web addresses to a .txt file.
1. Log in to the computer that you want to install BlackBerry Enterprise Service 10 on using the service account that has
correct permissions. The service account runs the BlackBerry Enterprise Service 10 services.
2. In the BlackBerry Enterprise Service 10 installation files, double-click setup.exe. If a Windows message appears and
requests permission for setup.exe to make changes to the computer, click Yes.
3. Review the information for the account that you used to log in. Click Continue Installation.
4. In the License agreement dialog box, perform the following actions:
a. In the Customer information section, specify information for your organization and select your country or
region.
b. In the License agreement section, read the license agreement. To accept the license agreement, select I
accept the terms of the license agreement.
c. Click Next.
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Installation Guide Installing the BlackBerry Enterprise Service 10 software
5. In the Setup type dialog box, select Use an existing BlackBerry Enterprise Service 10 domain. Click Next.
6. In the Database information dialog box, perform the following actions:
a. In the Microsoft SQL Server name field, type the name of the computer that hosts the database server.
b. In the Database name field, type the name of the existing BlackBerry Configuration Database (for example,
BDSMgmt).
c. If you configured the database server to use static ports, select the Static option. If the static port number is not
1433, in the Port field, type the port number.
d. By default, the setup application uses Windows authentication to connect to the BlackBerry Enterprise Service
10 databases. If you select Microsoft SQL Server authentication, specify login information for a Microsoft SQL
Server account.
e. Click Next.
7. In the Setup options dialog box, verify that the Install the BlackBerry Web Desktop Manager check box is selected
and clear the check boxes for the other options. Click Next.
8. In the Preinstallation checklist dialog box, read and verify the information. Click Next.
9. In the Accounts and folders dialog box, type the password for the service account that you used in step 1. Click Next.
10. In the Summary dialog box, verify that the information is correct. Click Install.
11. If the setup application prompts you to restart the computer, click Yes. Otherwise, click Next.
12. If you restart the computer, log in to the computer using the service account that you used in step 1.
13. In the Administration settings dialog box, in the Pool name field, specify the DNS name that maps to the IP address
of each computer that hosts a BlackBerry Administration Service instance or the DNS name of a hardware load
balancer. You cannot uses the FQDN of the computer that you installed the first BlackBerry Administration Service
instance on. Click Next.
14. In the Finalize installation dialog box, the setup application finishes installation tasks and the BlackBerry Enterprise
Service 10 services start automatically. When all the services are running, click Next.
15. In the Console addresses dialog box, click Finish. By default, the setup application exports the BlackBerry Enterprise
Service 10 web addresses to a .txt file.
41
Installation Guide Installing a standby instance of the core components
42
Installation Guide Installing a standby instance of the core components
It is a best practice to upgrade all BlackBerry 10 devices in your organization's environment to BlackBerry 10 OS
version 10.1 or later. If device service fails over to the standby instance, you can continue to use the administration
consoles to manage BlackBerry devices only if the devices use BlackBerry 10 OS version 10.1 or later.
If the devices use an earlier version of the BlackBerry 10 OS or the BlackBerry PlayBook OS, the devices cannot
connect to the Enterprise Management Web Service of the new primary instance (formerly the standby instance). As a
result, you cannot manage the devices from the administration consoles until you perform one of the following actions:
Manually fail over device service back to the initial primary instance.
Move the user account and any associated devices to another high availability pair in the domain.
Activate the devices again.
43
Installation Guide Installing a standby instance of the core components
If you configured the database server to use static ports, select the Static option. If the static port number is not
1433, in the Port field, type the port number.
By default, the setup application uses Windows authentication to connect to the BlackBerry Enterprise Service 10
databases. If you select Microsoft SQL Server authentication, specify login information for a Microsoft SQL
Server account.
Click Next.
8. In the Setup options dialog box, perform the following actions:
Select Install the BlackBerry Enterprise Service 10 core components.
Select Install the BlackBerry Enterprise Service 10 core components as a standby instance and associate it
with a primary instance for high availability. In the drop-down list, click the primary instance.
Click Next.
9. In the Preinstallation checklist dialog box, read and verify the information. Click Next.
10. In the Accounts and folders dialog box, in the Password field, type the password for the service account that you
used in step 1.
11. Click Next.
12. In the Summary dialog box, verify that the information is correct. Click Install.
13. When the installation process completes, click Next.
14. In the Core Module Information dialog box, if necessary, change the port numbers in the Website information
section and Port settings section. Click Next.
15. In the Communication Module information dialog box, if necessary, change the port number in the Website
information section. Click Next.
16. In the Finalize installation dialog box, the setup application finishes installation tasks and the BlackBerry Enterprise
Service 10 services start automatically. When all the services are running, click Next.
Note: The BlackBerry Web Services, BlackBerry Work Connect Notification Service, and the Enterprise Management
Web Service do not start automatically. These services are designed to start after device service fails over to the
standby instance.
17. In the Console addresses dialog box, click Finish. By default, the setup application exports the BlackBerry Enterprise
Service 10 web addresses to a .txt file.
By default, the primary instance is configured to fail over automatically if any of the health parameters above the failover
threshold become unhealthy. For automatic failover to succeed, on the standby instance, the health parameters above the
promotion threshold must be healthy.
Note: If you change the listening port for Microsoft SQL Server to a custom port, and you update the port value on the
primary instance using the BES10 Configuration Tool, the standby instance is not updated with the new port value and
cannot connect to Microsoft SQL Server.
After you finish:
Restart the computer that hosts the primary instance.
44
Installation Guide Installing a standby instance of the core components
45
Installation Guide Installing a standalone BlackBerry Router
Installing a standalone 8
BlackBerry Router
The BlackBerry Router is designed so that you can install it outside your organization's firewall in the DMZ. The BlackBerry
Router connects to the Internet to send data between the BlackBerry Device Service and BlackBerry devices using the
BlackBerry Infrastructure.
The BlackBerry Router is an optional component. If you choose to install the BlackBerry Router, you must install it on a
computer that does not host a BlackBerry Enterprise Service 10 instance or any BlackBerry Enterprise Service 10
components. The setup application installs the BlackBerry Router and the BlackBerry Controller, which monitors the
BlackBerry Router and restarts it if it stops responding.
46
Installation Guide Installing a standalone BlackBerry Router
Note: You cannot manage the BlackBerry Controller that monitors a standalone BlackBerry Router in the BlackBerry
Administration Service. You must manage the BlackBerry Controller in the BES10 Configuration Tool on the computer that
hosts the standalone BlackBerry Router.
Before you begin: Verify that the service account that you use to install the BlackBerry Router has local administrator
permissions on the computer that you perform the installation process on.
1. Log in to the computer that you want to install the BlackBerry Router on using the service account that you want to
use to run the BlackBerry Router service.
2. In the BlackBerry Enterprise Service 10 installation files, double-click setup.exe. If a Windows message appears and
requests permission for setup.exe to make changes to the computer, click Yes.
3. Review the information for the account that you used to log in. To use this account to run the BlackBerry Router
service, click Continue Installation.
4. In the License agreement dialog box, perform the following actions:
a. In the Customer information section, specify information for your organization and select your country or
region.
b. In the License agreement section, read the license agreement. To accept the license agreement, select I
accept the terms of the license agreement.
c. Click Next.
5. In the Setup type dialog box, select Install a standalone BlackBerry Router. Click Next.
6. In the Preinstallation checklist dialog box, read and verify the information. Click Next.
7. In the Accounts and folders dialog box, perform the following actions:
a. In the Password field, type the password for the service account that you used in step 1.
b. If necessary, change the location of the installation folder and log-file folder.
c. Click Next.
8. In the Summary dialog box, verify that the information is correct. Click Install.
9. In the Installation dialog box, when the installation status is complete for all items, click Next.
10. In the SRP information dialog box, in the SRP host section, perform the following actions:
a. If necessary, change the SRP address and port number for the BlackBerry Infrastructure. The default port
number is 3101 and the default host name is determined by your country or region.
b. Click Verify to verify that the information is correct.
c. Click Next.
11. In the Finalize installation dialog box, the setup application finishes installation tasks and the BlackBerry Enterprise
Service 10 services start automatically. When all the services are running, click Finish.
47
Installation Guide Installing a standalone BlackBerry Router
48
Installation Guide Postinstallation tasks
Postinstallation tasks 9
49
Installation Guide Postinstallation tasks
1. Log in to the computer that you want to test the connection from. If you installed a standalone BlackBerry Router, test
the connection from the computer that hosts the BlackBerry Router. Otherwise, test the connection from the
computer that hosts the BlackBerry Enterprise Service 10 core components.
2. Open a command prompt window.
3. Change the directory to <installation_files>\Tools.
4. Type bbsrptest.exe -host <srp_address> -port <port>, where <srp_address> is the SRP address that you specified
during the installation process and <port> is the SRP port number. For example, at the command line, type
bbsrptest.exe -host server1.example.com -port 3101.
5. Press ENTER.
After you finish: If the test does not complete, use the Windows Sockets (also known as WINSOCK) error code to diagnose
the problem. For more information, visit msdn.microsoft.com to read about Windows Sockets error codes.
Do not change the startup type for the When you install or upgrade BlackBerry Enterprise Service 10, the setup
BlackBerry Enterprise Service 10 application configures the startup type for the BlackBerry Enterprise Service 10
services. services as either automatic or manual.
To avoid errors in BlackBerry Enterprise Service 10, do not change the startup
type for the BlackBerry Enterprise Service 10 services.
Do not change the account information When you install or upgrade BlackBerry Enterprise Service 10, the setup
for the BlackBerry Enterprise Service 10 application configures the account information for the BlackBerry Enterprise
services. Service 10 services.
Do not change the account information for BlackBerry Enterprise Service 10
unless the BlackBerry Enterprise Service 10 documentation specifies that you
can.
50
Installation Guide Postinstallation tasks
db_owner The setup application or the CreateDB executable automatically adds the
account that you use to create the BlackBerry Enterprise Service 10 databases
to this role.
This role contains the minimum permissions that the setup application requires
to upgrade the BlackBerry Configuration Database and the Management
Database.
rim_db_bes_server The setup application or the CreateDB executable automatically creates this
role when it creates the BlackBerry Configuration Database.
This role contains the minimum permissions that BlackBerry Enterprise Service
10 requires to perform necessary operations on the BlackBerry Configuration
Database.
rim_db_uds_server The setup application or the CreateDB executable automatically creates this
role when it creates the Management Database.
This role contains the minimum permissions that BlackBerry Enterprise Service
10 requires to perform necessary operations on the Management Database.
51
Installation Guide Postinstallation tasks
52
Installation Guide Removing the BlackBerry Enterprise Service 10 software
After you finish: You can remove third-party software that the setup application installed during the BlackBerry Enterprise
Service 10 installation process (for example, you can remove the JRE software from the computer).
53
Installation Guide Product documentation
Product documentation 11
Resource Description
Introducing BlackBerry Enterprise Quick, visual introduction to BlackBerry Enterprise Service 10 at a high level
Service 10
What's New in BlackBerry Enterprise Summary of new features, enhancements, and updates in BlackBerry
Service 10 Quick Reference Enterprise Service 10
BlackBerry Enterprise Service 10 Introduction to BlackBerry Enterprise Service 10 and its features
Product Overview
Finding your way through the documentation
Architecture
Capacity Calculator for BlackBerry Tool to estimate the hardware required to support a given workload for
Enterprise Service 10 BlackBerry Enterprise Service 10 version 10.1.1
BlackBerry Enterprise Service 10 Software that is compatible with BlackBerry Enterprise Service 10 version
Compatibility Matrix 10.1.1
54
Installation Guide Product documentation
Resource Description
BlackBerry Enterprise Service 10 Instructions for how to configure server components before you start
Configuration Guide administering users and their devices
BlackBerry Device Service Advanced Advanced administration for BlackBerry 10 devices and BlackBerry
Administration Guide PlayBook tablets
Instructions for creating user accounts, groups, roles, and administrator
accounts
Instructions for activating devices
Instructions for creating and sending IT policies and profiles
Instructions for managing apps on devices
Universal Device Service Advanced Advanced administration for iOS devices and Android devices
Administration Guide
Instructions for creating user accounts, groups, and administrator accounts
Instructions for activating devices
Instructions for creating and sending IT policies and profiles
Instructions for managing apps on devices
Descriptions of IT policy rules for iOS devices and Android devices
BlackBerry Management Studio Basic Basic administration for all supported device types, including BlackBerry 10
Administration Guide devices, BlackBerry PlayBook tablets, iOS devices, Android devices, and
BlackBerry 7.1 and earlier devices
Instructions for creating and managing user accounts in multiple Services
Instructions for managing multiple devices for each user account
BlackBerry Device Service Policy and Descriptions of IT policy rules and profile settings for BlackBerry 10 devices
Profile Reference Guide and BlackBerry PlayBook tablets
BlackBerry Device Service Solution Description of the security maintained by the BlackBerry Device Service,
Security Technical Overview BlackBerry Infrastructure, and BlackBerry 10 devices and BlackBerry
PlayBook tablets to protect data and connections
Description of the BlackBerry 10 OS
Description of the BlackBerry PlayBook OS
Description of how work data is protected on BlackBerry 10 devices and
BlackBerry PlayBook tablets when you use the BlackBerry Device Service
55
Installation Guide Product documentation
Resource Description
Secure Work Space for iOS and Android Description of the security maintained by the Universal Device Service,
Security Note BlackBerry Infrastructure, and work space-enabled devices to protect work
space data at rest and in transit
Description of how work space apps are protected on work space-enabled
devices when you use the Universal Device Service
BlackBerry Bridge App Security Description of how work data is protected on devices when you use the
Technical Overview BlackBerry Bridge app
Description of how work data is protected when it is in transit between a
BlackBerry PlayBook tablet and a BlackBerry smartphone
Description of attacks that the BlackBerry Bridge pairing process is
designed to prevent
56
Installation Guide Glossary
Glossary 12
BlackBerry The BlackBerry Enterprise Service 10 databases are the BlackBerry Configuration Database
Enterprise Service (associated with the BlackBerry Device Service) and the Management Database (associated with
10 databases the Universal Device Service). By default, the databases are named BDSMgmt and
BDSMgmt_UDS, respectively, when you install BlackBerry Enterprise Service 10.
BlackBerry A BlackBerry Enterprise Service 10 domain consists of the BlackBerry Enterprise Service 10
Enterprise Service databases and any BlackBerry Enterprise Service 10 instances that connect to them.
10 domain
DMZ A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists
between the trusted LAN of the organization and the untrusted external wireless network and
public Internet.
IP Internet Protocol
IP address An Internet Protocol (IP) address is an identification number that each computer or mobile
device uses when it sends or receives information over a network, such as the Internet. This
identification number identifies the specific computer or mobile device on the network.
57
Installation Guide Glossary
58
Installation Guide Legal notice
Legal notice 13
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Installation Guide Legal notice
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Installation Guide Legal notice
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Published in Canada
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