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The purpose of this assignment is to benefit from the perspective of a leader in the area of business operations and

administration. This can be where you currently work or have access to members of the leadership team. You are
asked to use the same area of business operations and administration you researched for Assignment #1. This will
allow you to see what you learned from your research in a real-world application. (Note: you will not be asked to
reveal any proprietary or confidential information in your reports. Most of your reports will be based on your
Prepare and submit a paper responding to the following items:
1. Provide an overview of the business operations and administration area you have chosen.
2. Based on the research you have conducted for both Assignment #1 and Assignment #2, create a table that
illustrates the similarities and differences in trends between the research conducted for the Assignment #1. Analyze
and discuss the findings shown in the table. This analysis should include both quantitative and qualitative approaches
to analyzing the data.

Assignment #2

The business operations and administration area chosen will entail the management of a
hospital that deal with the day to day running of the organization. It deals with the provision of
health services. The hospital deals with many patients. It has implemented processes and
operations to improve the delivery of services. Trends in the organization involve the use of
business intelligence. In the current context, the operations include the running of plant facilities
in Sinai hospital. The personnel participates in the main strategy to ensure that the hospital will
continue to run its daily operation effectively (Mitton, Dionne, & Donaldson, 2014).
The hospital is characterized by the use of technology to improve their performance.
Specifically, it is using additional resources to ensure that the hospital can cater to an
unpredictable demand. The administration and businesses area is involved in coordination of
people and resources in the organization. It ensures that the entire hospital has the required
resources at a given time. In this regard, the hospital ensures that all employees have the
necessary tools to improve n their productivity (PEX Network, 2013). The hospital is a large
institution. It uses a variety of technological advantages to ensure that it the patients gain from
the hospital. It is through of a variety of software in dealing with patient data such as the IBM
toolset. The information is used in the dispensation of services and determines the needs of the
The business operations and administration area working with other departments in the
organization. It is through interactions and sharing of information about the hospital. For
instance, the department relies on information from the human resource department to determine
the skills required in the organization. It can also make decisions that would improve the
efficiency of the hospital as a whole. The use of information technology is essential in many
scenarios. It involves electronic information software that deals with the patient and clinical data.
The information system is a way that allows the administration to make decisions concerning the
organization (Wang, 2013). The data includes many aspects of the organization such as
physician performance and patient outcomes. This information is essential to ensure that all the
patients receive the best care from the caregivers. The hospital uses business intelligence to
ensure the success of its operations. Business Intelligence (BI) involves the use of strategies,
technologies, and processes in the analysis, organization and use of information on the company
(Bucci, 2014). It includes the information of raw data into meaningful information that can be
used in making decisions in the hospital.

Table 1:
Similarities Differences
In assignment 2, the hospital relies on
Both use innovative technologies in patient business intelligence while the first relies on
care push and pull service as a trend towards
demand and supply
Both hospitals rely on various departments in The second trend involves a smaller number
the dispensation of services. of departments in comparison t the first trend
Use of gender and age data in dispensation of

Patient care
The hospital uses various strategies to ensure that all personnel is dealing with the
provision of services. It avoids simple functions in the hospital such as analysis. The use of
technology is an emerging trend that has proven effective in this context. The services rendered
by the organization are controlled by software technologies. Furthermore, the employees such as
nurses and patients rely on the software to ensure that they meet the needs of different patients
(Gershengorn, Kocher, & Factor, 2014). Each patient information is recorded into the system. It
details their movement in the organizing and their medical history. It makes it easier for them to
get the best treatment while ensuring that the hospital is efficient.
The trend in using technologies has led to improvements in business operations and
administration. It is through improvements in efficiency as the system makes it easier to access
and analyze patient data. Over 90 percent of hospitals prefer to use innovative technologies. It is
a common trend in many organizations (Bradley, Curry, & Devers, 2007). The information is
used to ensure that the treatment outcomes improve among patients. Both contexts use various
technologies in business and administration. Since the advent of the internet and other
technologies, organizations have found a better way to improve their services. Essentially, it has
been an essential aspect of the success of an organization. The second trend considers
demographic changes. These changes can easy affect the dispensation of duties in the hospital. In
this regard, the business area and administration recognize the importance of gender and age
among the employees to ensure that they have the necessary skills for the hospital. This
important variable is lacking in the first scenario. Consideration of demographic changes is in
regards to the gender of the employees and caregivers. For a start, a large number of the nurses
are often female. Many of them is also older. Even though they have the necessary skills and
experience, they lack knowledge on current development in the field (Mohler, 2013). It would
prove advantageous for the organization to improve the quality of services. The system is also
beneficial as it encourages the improvement and use of innovative strategies in the organization.
A differing trend between the two is that the push and pull service relies on incentives. There
should be an incentive to encourage the pull system. It is applicable in cases that consider having
an underlying demand for a given service or product. The use of incentives can be in the form of
allocating patients to the ICU as soon as they have been assigned to the ICU providers It
encourages the providers who dl with patient treatment and monitoring to have the patient much
closer to them.
Business intelligence is also an essential aspect of the differences. BI is a vital element
of the organization. It can lead to an enhancement of the internal coordination. The employees
will work while ensuring that they meet the demands of the business. The organization can also
predict the future trends quickly. It can make it easier to make changes that would deal with
potential issues in future, and avoid problems (Olsen, 2014). BI provides vital data for the
administrators, allowing a swift response from both external and internal issues. On the other
hand, the first context relies on a push and pull service. It is a trend toward the provision of
services and has proven useful. It is a technique for patient care, and it differs from the use of BI
in the second context.
In conclusion, business operations, and administration area involves the setting of a
hospital. There are many similarities and differences between the second and first assignment.
The similarities arise from the use of innovative technologies and various departments in the
organization. On the other hand, the differences result from using various departments, different
business strategies and use of demographic data. Despite this, both consists have been able to use
the trends to their advantage.

Bradley, E. H., Curry, L. A., & Devers, K. J. (2007). Qualitative Data Analysis for Health Services Research:
Developing Taxonomy, Themes, and Theory. Health Serv Res., 42(4), 1758-1772.

Bucci, V. R. (2014). Leadership and Governance. Medicine and Business, 9-20.

Gershengorn, H. B., Kocher, R., & Factor, P. (2014). Management strategies to effect change in intensive
care units: lessons from the world of business. Part III. Effectively effecting and sustaining
change. Annals of the American Thoracic Society, 11(3), 454457.

Mitton, C., Dionne, F., & Donaldson, C. (2014). Managing healthcare budgets in times of austerity: The
role of program budgeting and marginal analysis. Applied Health Economics and Health Policy,
12(2), 95102.

Mohler, M. J. (2013). Collaboration across clinical silos. Frontiers of health services management, 29(4),

Network, P. (2013, February 22). Ottawa hospital transforms operations and processes to improve
patient care and safety. Retrieved from Youtube:
Olsen, K. (2014). Outpatient outlook. Retrieved February 13, 2016, from

Wang, M. (2013). Predefined three tier business intelligence architecture in healthcare enterprise.
Journal of Medical Systems, 37(2), 9928.