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Certified Supply Chain Professional (CSCP)

by

Information Booklet for 2014


Version 2014.01 effective from 01-Jan-2014

Distinguish yourself as a supply chain expert


Attain knowledge to effectively manage global supply chain activities
Master concepts that create consistency and foster collaboration through best
practices, common terminology, and corporate-wide communication
Predict outcomes more accurately
Maximize ROI on systems and technologies
Increase professional value and efficiency of the workplace environment
Enhance credibility among peers, employers, and customers
Accelerate career development and better employment opportunities
Increase potential for higher salaries and job satisfaction
Gain proven learning and organizational skills to strategically streamline operations
and drive profits
Increase recognition within the industry globally

Brought to you in India by:

Developing People for Businesses to Succeed

KnoWerX Education (India) Private Limited


About KnoWerX About APICS
Since 1992, the founders of KnoWerX Education (India) Private Established in 1957 as not-for-profit,
Limited (KnoWerX) www.knowerx.com have been relentlessly APICS www.apics.org is the leading
working with a vision to be a leader in developing people for professional association for supply
businesses to succeed. The mission of KnoWerX is to empower chain and operations management
and recognize individuals and organizations to be successful and the premier provider of research,
through life-long learning. education and certification programs
that elevate end-to-end supply chain
KnoWerX is a resource for individuals for best-practices excellence, innovation and resilience.
knowledge and certification in respective areas. KnoWerX is also With over 37,000 members and more
a resource for organizations for providing training to their than 250 international partners,
employees and using consultancy services. KnoWerX is also APICS is transforming the way people
putting its efforts in collecting, sorting, organizing and making do business, drive growth and reach
available business process knowledge in easy to learn forms. The global customers. Individuals and
benefits to individuals are better ability to perform, better pay companies have relied on APICS for
and faster growth. The benefits to organizations are better its superior training, internationally
operational efficiency, more profit, higher growth and better recognized certifications,
ability to stay ahead than competition. The service providers comprehensive resources, and
additionally benefit by improving skills of their employees and worldwide network of accomplished
having more satisfied customers. industry professionals.

More than 12,000 individuals have taken approx. 31,500 APICS Mission:
certification exams through KnoWerX in India spanning across APICS builds and validates
I.T. companies, consultancy firms, manufacturing companies, knowledge in supply chain and
distribution companies, logistics service providers, BPO service operations management. We
providers, business schools, and other organizations. More than enable our community of
90 corporate customers have tapped the knowledge of KnoWerX members, affiliates, and
constantly through various training and consultancy customers to lead in the global
assignments. marketplace.

About APICS Certification


APICS world renowned certification programs APICS Certified Supply Chain Professional (CSCP) and APICS
Certified in Production and Inventory Management (CPIM) provide operations management professionals
with relevant, essential education that equips them for todays fast-changing market place.
The APICS CSCP program is the only certification that encompasses the entire global supply chain. It
covers a breadth of topics -- globalization, logistics, supplier and customer relationship management, IT
enablement, logistics, etc. It provides a thorough understanding of supply chain so employees can
identify opportunities for improvement within a company. It sets the standard for supply chain
certification and is accepted by leading companies worldwide. It is divided in to three modules within a
single exam. By earning the APICS CSCP designation, one demonstrates significant commitment to supply
chain management profession and career, distinguishes himself as an industry expert, and excels with
newly acquired specialized knowledge.

The APICS CPIM program takes an in-depth look at the production and inventory activities within the
internal operations of a company. It is divided into five process-oriented topic areas to provide
participants with the best possible educational assessment and knowledge base. It focuses primarily on
manufacturing and provides an in-depth view of materials management, master scheduling, production
planning, forecasting, and quality improvement within the confines of the operation. Obtaining an APICS
certification shows a commitment to the profession that leads to a sense of accomplishment,
demonstrates value to the employer, enhances earning potential, and provides a path to career
advancement.
CSCP is a world-wide recognized and accepted certification adding a lot of value to the careers of
people who clear this exam. It really has helped me a lot in my career and I personally feel that CSCP
definitely separates the best from the rest.
Pandurang Bugadikatti, CPIM, CSCP
(Mr. Pandurang Bugadikatti is a B.E. in Industrial Production from Gogte Institute of Technology,
Belgaum and has 9 years of experience in SCM domain. Currently he is working as Senior
Engineer Quality Assurance in Oracle Value Chain Planning Team.)

CSCP helped me to understand overall global nature of supply chain and intricacies of such global
operations at operations level. It helps me to prioritize different action items and gain better
efficiencies and effectiveness of operations.
Shashank Tilak, CPIM, CSCP, PLS
(Mr. Shashank Tilak is a B. Tech. from I.I.T. Bombay and G.I.I.I.E. from I.I.I.E. Mumbai. He has
more than three decades of experience in project management, application development, etc.
Currently he is a consultant and a trainer.)

APICS has given my career a guiding thrust that it probably lacked. Having worked in the supply
chain domain at Hero Honda Motors my knowledge of the field was limited. APICS has changed my
professional life for better and forever.
Manav Virdi, CPIM, CSCP
(Mr. Manav Virdi is a B.Tech. from NIT, Hamirpur and MBA Operations from SIOM, Nasik.
Currently he is a consultant with the Operations Advisaory group, PriceWaterhouseCoopers.)
CSCP body of knowledge gave me in depth knowledge of supply chain best practices. I have
observed sharp increase in my knowledge level and confidence level. When I talk to my customers or
working on some solution design, I feel the marked difference in my approach and knowledge. Going
for CSCP test is one of the best decisions I have made in my career.
Arindam Sen, CSCP
(Mr. Arindam Sen has a masters degree in engineering from Jadavpur University. He headed the
Oracle EBS Practice and was Project Director Emerging Vertical at Hexaware Technologies Ltd.,
Mumbai. Currently, he is heading VSOM Group at HCL Technologies Ltd., Bengaluru.)

APICS certification has given me opportunity to understand the overall supply chain with
contemporary terminology used to describe its parameters. It has created a solid foundation for my
consulting career and given me recognition as a Supply Chain Consultant.
Suman Kumar, CPIM, CSCP
(Mr. Suman Kumar has done his masters in business management from S. P. Jain Institute of
Management and Research, Mumbai. Currently, he is a Manufacturing Consultant at McKinsey &
Company, Inc., Mumbai.)

... CSCP is recognized worldwide and carries high value in all consulting, FMCG and IT firms ... this
certification helped me in two ways ... one, certification gave me end to end view of supply chain
right from functional perspective to technologies used ... second, it gave me edge during campus
placements to get desired job profile ...
Avdhut Hirave, CSCP
(Mr. Avdhut Hirave was pursuing his masters in business management in 2007-2009 at the S. P.
Jain Institute of Management and Research, Mumbai. Currently, he is working as Senior BPM
Consultant at Wipro Consulting Services, Pune.)
Table of Contents
Table of Contents ...................................................................................................................................... 1
Certified Supply Chain Professional ............................................................................................................. 3
Exam Eligibility Requirements ................................................................................................................. 4
CSCP Designation ................................................................................................................................... 5
Exam Requirements ................................................................................................................................... 5
Fundamentals of Supply Chain Management (SCM) .................................................................................. 5
Supply Chain Strategy, Design, and Compliance ........................................................................................ 5
Implementation and Operations.............................................................................................................. 6
Exam Information .................................................................................................................................. 8
Test Format and Number of Questions on the Exam.............................................................................. 8
Length of the Exam ............................................................................................................................. 8
Exam Development ............................................................................................................................ 8
APICS CSCP Score Range...................................................................................................................... 8
Exam Scoring...................................................................................................................................... 8
Exam delivery ..................................................................................................................................... 9
Exam windows ................................................................................................................................... 9
Sourcing Reference Materials for Study ................................................................................................. 10
Materials Available with KnoWerX ..................................................................................................... 10
Materials Available with APICS .......................................................................................................... 11
Materials Available in Online Bookstores ............................................................................................ 12
Exam Preparation Methods................................................................................................................... 12
Exam Fees and Exam Centres .................................................................................................................... 14
Exam Fees ........................................................................................................................................... 14
Volume Discount .................................................................................................................................. 15
Test Centres and Seat Availability .......................................................................................................... 15
Purchasing Exam Credit and Scheduling an Exam ....................................................................................... 15
Step 1: Selecting Personal Identifications and Obtaining an APICS ID ........................................................ 15
Special test accommodations ............................................................................................................ 18
Step 2: Applying for Eligibility ................................................................................................................ 18
APICS CSCP Eligibility Applications...................................................................................................... 18
Application Procedures ..................................................................................................................... 18
Step 3: Purchasing an Exam Credit ......................................................................................................... 18
Step 4: Requesting an Authorization to Test (ATT) .................................................................................. 20
Completing the Authorization to Test Request Form ........................................................................... 20
Name Changes ................................................................................................................................. 20
Cancellation of the Authorization to Test............................................................................................ 20
Step 5: Scheduling the Exam ................................................................................................................. 21
Rescheduling an Exam ...................................................................................................................... 21
Cancelling an Exam ........................................................................................................................... 21
On the Day of the Exam............................................................................................................................ 22
APICS Code of Ethics ............................................................................................................................. 22
Reporting to the Test Centre ................................................................................................................. 22
What to Bring ...................................................................................................................................... 23
What Not to Bring ................................................................................................................................ 23
Emergencies ........................................................................................................................................ 24
Test Security ........................................................................................................................................ 24
Breaks ................................................................................................................................................. 24
Misconduct.......................................................................................................................................... 25
No-show Policy .................................................................................................................................... 25
Score Report ........................................................................................................................................ 25
Test Centre Closures ............................................................................................................................. 25
After Exam Day ........................................................................................................................................ 26
APICS CSCP Certificates ......................................................................................................................... 26

All policies and procedures in this information booklet are subject to change without notice. 1
Rescore Policy ...................................................................................................................................... 26
Retaking the Exams .............................................................................................................................. 26
Your Feedback ..................................................................................................................................... 26
Post Certification ..................................................................................................................................... 26
Formal Recognition Letter to Your Employer .......................................................................................... 26
Certification Maintenance .................................................................................................................... 26
Track Progress Toward the APICS CSCP Designation ................................................................................ 27
Frequently Asked Questions ..................................................................................................................... 27
Whom Should You Contact? .................................................................................................................. 33

All policies and procedures in this information booklet are subject to change without notice. 2
Certified Supply Chain Professional
The APICS Certified Supply Chain Professional (CSCP) program is recognized worldwide as the
premier supply chain management education and certification program.

The APICS CSCP program takes a broad view of operations, extending beyond internal operations to
encompass the entire supply chainfrom supplier, through the company, to the end consumer. The
program provides professionals with the knowledge necessary to understand and manage the
integration and coordination of end-to-end supply chain activities. The APICS CSCP program is
divided into three modules to provide participants with the best possible educational assessment
and knowledge base.

With the APICS CSCP program you can take your career and organization in a new and exciting
direction. Shape your future, align your goals, and distinguish yourself from the competition. In this
challenging global marketplace, only the most well-trained, well-educated professionals will be
sought after by employers and valued by organizations. Join their ranks today by earning the APICS
CSCP designation.

More than 14,000 professionals have earned the APICS CSCP designation since the program was
introduced in 2005. By earning the APICS CSCP designation, you demonstrate that you have
mastered the APICS supply chain management body of knowledge, and that you are committed to
the profession. Individuals must pass one comprehensive exam to earn the APICS CSCP designation.

APICS CSCP Program Benefits:


The APICS CSCP certification encompasses the entire supply chain.
Although there are other certifications that cover certain supply chain segments like green
and procurement, the APICS CSCP covers the entire supply chain, from supplier through your
enterprise to the end customer. The APICS CSCP program takes you beyond supply to master
the entire supply chain, because managing both supplier and customer relationships is the
only path to an integrated supply chain. You will also be exposed to an information
technology component, which is the heart of any sophisticated global supply chain.
The APICS CSCP sets the standard for certification. It is administered in 160 countries
(through Prometric and Pearson VUE) and preferred by leading companies worldwide.
Since its introduction in 2005, the APICS Certified Supply Chain Professional (CSCP) program
has quickly become the global standard for professional competence in end-to-end supply
chain management. The APICS CSCP exam is administered in more than 160 countries
(through Prometric and Pearson VUE) worldwide and has been accepted by leading
companies around the world from multinational corporations to small, local companies.
Join more than 14,000 APICS CSCP designees worldwide.
Thousands of people have become APICS CSCP designees, and more continue to pursue this
valuable credential. APICS CSCPs work in more than 160 countries (through Prometric and
Pearson VUE) and are employed in a variety of industries, including distribution, metal
fabrication, food/beverage, pharmaceuticals, health care, electronics, and service
organizations.
Employers and recruiters seek APICS CSCP designees.
Employing people with knowledge of the entire supply chain is valuable to employers.
Increasingly, recruiters and employers prefer candidates with APICS CSCP credentials. Recent
Web searches of globalgateway, monster.com, workopolis.ca, and careerbuilder.com show a

All policies and procedures in this information booklet are subject to change without notice. 3
growing number of job ads referring to the APICS CSCP. Some corporations are now
requiring APICS CSCP certification for job families and as prerequisites for promotions.
The APICS CSCP increases your professional value and secures your future.
The APICS CSCP can help you advance your career. According to a recent Logistics
Management survey, professionals with APICS certifications earn an average of 17% more
than their counterparts. Individuals and organizations have been using the APICS CSCP
program as a professional development and certification exam preparation tool to enhance
their supply chain management knowledge, skills, and expertise as they add value to their
team. More and more Individuals are attributing their career advancement and job security
to their APICS CSCP accomplishments.

By earning the APICS CSCP designation, you will demonstrate significant commitment to your
profession and your career, distinguish yourself as an industry expert, and excel with your newly
acquired specialized knowledge.

Earn the APICS CSCP designation to display your motivation and establish yourself as an industry
resource and your commitment to excellence in the supply chain management profession.

How You Benefit:


The program will give you more credibility and recognition in your workplace. You can distinguish
yourself by committing to continued education that will help you sharpen your skills. This program
gives you the opportunity to master supply chain management and all its facets all on the cutting
edge of new developments and concepts.

How Your Organization Benefits:


From day one, you can apply your APICS CSCP program knowledge to solve everyday work issues.
Your knowledge and expertise will make you more valuable in your organization. Companies that
sponsor all or part of their employees tuition will gain a return on investment in the form of long-
term loyalty and more productive employees.

With APICS CSCP, your employees will have:


the proven knowledge and organizational skills to strategically streamline operations
the tools to effectively manage global supply chain activities that involve suppliers, plants,
distributors, and customers located around the world
the skills to create consistency and foster collaboration through best practices, common
terminology, and corporate-wide communication
an understanding of the valuable technologies that drive planning and management of
successful operations.

You may also want to visit http://www.apics.org and http://www.knowerx.com.

Exam Eligibility Requirements


To be eligible to register for and take the APICS CSCP exam, you must meet one of the following
criteria:
CPIM, CFPIM, CIRM, CPSM, or C.P.M. designation plus two years of related business
experience, or
Bachelors degree or equivalent plus two years of related business experience, or
Five years of related business experience.

All policies and procedures in this information booklet are subject to change without notice. 4
You must submit an application to document eligibility to take the APICS CSCP exam. APICS will
review all applications and will notify applicants whether their application is approved or denied.
Candidates whose applications are approved will receive notice of approval. Candidates whose
applications are not approved will receive notice that they are not eligible to test and information on
why their applications were denied.

CSCP Designation
You must pass the APICS CSCP exam to earn the APICS CSCP designation. The CSCP designation may
be used just as similar recognitions are employed in accounting, insurance, medicine, law, and other
professions. Either the full expression or the initials may be used after the individuals name on
business cards, stationery, etc.

Exam Requirements
Individuals must pass one comprehensive exam to earn the APICS CSCP designation. The CSCP body
of knowledge is comprised of three focus areas:

Fundamentals of Supply Chain Management (SCM)


Broad concepts of supply chain management, including primary processes, objectives,
integration methods and benefits
Alignment of supply chain and business strategies
Key considerations for supply chain design and continuous improvement
Key measures for planning and controlling inventories
Fundamentals of logistics in supply chain management
Identifying and managing market segments
Demand forecasting and management techniques
Keys to effective CRM
Core concepts of supply management

Supply Chain Strategy, Design, and Compliance


Sustainability practices in design and operation of a supply chain
Risk, its sources, impacts, and mitigation methods
Globally dispersed supply and demand, and the impact of free trade zones and trading
blocs
Globalization effects on inbound and outbound logistics
Measurement of, and efficiency and responsiveness in the supply chain
Technologies for design, data, operations and communications in supply chain
management
Factors influencing demand, including design, marketing, selling, and matching customer
orders
Core concepts of CRM, including strategies, technologies, and key implementation
challenges
Fundamentals of supplier relationship management (SRM), including strategies,
improved management of sources, relevant technologies and measurement
Inventory planning and control methods

All policies and procedures in this information booklet are subject to change without notice. 5
Implementation and Operations
Supply chain dynamics and the balance of responsiveness and efficiency
Managing supply from internal and external sources
Implementation of demand plans, including prioritization and fulfillment, and capturing
and communicating point-of-sale data
Tools and techniques to support continuous improvement strategies

You should familiarize yourself with the following primary references for this examination.

Shop APICS Price KnoWerX Price


For
For For
Non-US Individual For
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Edition Non- Corporate
For APICS For Non- Members Non-
Price members Members
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Primary References:
1. APICS Certified Supply
Chain Professional
(CSCP) Learning System
2014, APICS, 2014,
1,000+ pages. Also
includes on-line access
to pre-test, module
specific tests, module Not
specific eFlashcards, US$945 US$1,275 `53,930 `72,760 `57,370 `77,400
Available
eFlashcards across
modules, post-test, on-
line report and
complimentary
downloadable copy of
APICS CSCP Exam
Content Manual 2014.
2. APICS Dictionary, 14th
edition, Editor: John H.
Blackstone Jr., Ph.D.,
CFPIM, Jonahs Jonah, Not
US$30 US$50 `2,340 `3,900 `2,490 `4,150
APICS, 2013, 192 pages, Available
APICS stock # 01102-
2013.
3. Supply Chain Logistics
th
Management, 4
edition, Donald J.
Bowersox, David J.
Closs, M. Bixby Cooper Not
US$174 US$183 `7,310 `7,310 `7,780 `7,780
and John C. Bowersox, Available
McGraw-Hill, 2012, 496
pages, APICS stock #
03998-V4.
4. Principles of Supply
Chain Management,
Richard E. Crandall,
William R. Crandall and
Charlie C. Chen, CRC US$76 US$84 `695 `940 `940 `1,000 `1,000
Press (Taylor &
Francis/BSP Books),
2010, 595 pages, APICS

All policies and procedures in this information booklet are subject to change without notice. 6
stock # 03903.
5. Introduction to Supply
Chain Management
nd
Technologies, 2
edition, David Frederick Not
US$65 US$72 `6,110 `6,110 `6,500 `6,500
Ross, CFPIM, McGraw- Available
Hill, 2010, 424 pages,
APICS stock # 03925-V2.
6. Designing and
Managing the Supply
rd
Chain, 3 edition, David
Simchi-Levi, Philip
Kaminsky and Edit US$136 US$143 `599 `860 `860 `910 `910
Simchi-Levi, McGraw-
Hill, 2008, 498 pages,
APICS stock # 03819.
7. United Nations Global
Compact: Corporate
Sustainability in the
World Economy, 2011 http://www.unglobalcompact.org/docs/news_events/8.1/GC_brochure_FINAL.pdf
edition, UN Global
Compact Office, 2011, 6
pages.
8. UN Global Compact
Management Model:
Framework for
Implementation, 2010 http://www.unglobalcompact.org/docs/news_events/9.1_news_archives/
edition, Deloitte Touche 2010_06_17/UN_Global_Compact_Management_Model.pdf
Tohmatsu, UN Global
Compact Office, 2010,
32 pages.
9. GRI Sustainability
Reporting Guidelines
G3.1, version G3.1, https://www.globalreporting.org/resourcelibrary/G3.1-Sustainability-Reporting-
Global Reporting Guidelines.pdf
Initiative, 2011, 56
pages.
10. GRI Sustainability
Reporting Guidelines
G3.1 Reference Sheet,
version G3.1, Global https://www.globalreporting.org/resourcelibrary/G3.1-Quick-Reference-Sheet.pdf
Reporting Initiative,
2011, 2 pages.
11. Security Risk
Assessment for
Transport Operators: A
practical guide for small
to medium-sized http://www.transport.vic.gov.au/__data/assets/pdf_file/0010/67699/security-risk-
organisations, version assessment-guide-for-transport-operators.pdf
1, Department of
Transport, Planning and
Local Infrastructure,
2012, 34 pages.
12. Additional Reference
Materials. http://www.apics.org/cscp

Additional Aid:
13. APICS CSCP Exam
Content Manual 2014, Not
APICS, 20 pages, APICS US$25 US$25 `2,020 `2,020 `2,150 `2,150
Available
stock # 09031-2014.
++ Prices do not include approx. 25% to 100% shipping and handling charges that are charged by APICS on international shipments to India.
APICS also sells materials in various bundles that are further discounted. Please visit:
http://www.apics.org/productcatalog/apicsfindproducts for details.

All policies and procedures in this information booklet are subject to change without notice. 7
All prices and other information are subject to change without any notice.
## Prices change every day and are only indicative. Please check for correct price on day of buying. No shipping and handling charges
@@ Please check with your local bookstore.

Please refer to APICS CSCP Exam Content Manual 2014 that contains information about the CSCP
examination, question format, taking the test, interpreting test scores, suggested study materials,
additional resources for CSCP candidates, APICS CSCP Learning System educational programs, CSCP
certification maintenance continuing professional development, code of ethics, scope of the subject
matter, CSCP content outline, key terminology, supplemental glossary, bibliography, sample
questions and answers to sample questions.

Exam Information

Test Format and Number of Questions on the Exam


The APICS CSCP exam consists of 175 multiple-choice questions (150 operational and 25 pre-test).
The pre-test questions do not contribute to your total score but are necessary for research purposes.
These pre-test questions are randomly distributed among the scorable items and will be used for
statistical purposes only. The pre-test items are similar to the scorable items on the test, and you will
not know which items will be scored and which will not. You should answer all exam questions.
Please be informed that there is no penalty for choosing a wrong answer (i.e., there are no negative
marks).

Length of the Exam


You will be given four hours to complete the exam.

Exam Development
Exam content is developed according to the test outline included in the APICS CSCP Exam Content
Manual 2014 and is industry-validated by global subject matter experts. Exam questions are
monitored through a rigorous psychometric calibration and cross-referenced to industry-approved
source material.

APICS CSCP Score Range


The APICS CSCP score range is from 200 to 350. A score of 300 or higher is required to pass the
exam.
Fail = 200299
Pass = 300350

Exam Scoring
APICS uses a scale to report the scores. A scale is an arbitrarily established set of numbers used for
measurement according to a rate or standard. As a score-reporting technique, a scale provides a
standard range for test takers and permits direct comparisons of results from one administration of
the examination to another. (An administration is the combination of the specific test and date it
was taken.) Scores on different tests that use the same scale may also be compared. Such
comparisons would be difficult to make using raw scores (number of correct answers), because the
tests may have different numbers of questions and the number of correct answers required to pass
may be different.

All policies and procedures in this information booklet are subject to change without notice. 8
First, a single scale is used to provide candidates with a convenient, single referent for all the
modules in the program. The minimum passing score on a CSCP examination is 300 on the scale of
200 to 350 for each test. The minimum raw score, the value associated with correct responses,
required to pass the APICS X test is not necessarily the same as the minimum raw score required
for the APICS Y test, because some tests are more difficult than others. However, passing on each
of these two tests is reported as the same number. It is very important to note that the content and
the difficulty of each of these modules are independent of each other. For example, while the most
difficult question on the APICS X test may require several levels of thought and multiple
calculations, the most difficult question on the APICS Y test may only require a simple calculation.

Second, it is important to report scores in such a way that candidates can compare their level of
success from one administration of the examination to another. Candidates want to know how they
performed the second time relative to the first. If they fail the first time, they want to know by how
much. A reporting scale that remains constant across test forms enables candidates to make these
comparisons. Remember, some administrations, due to the random nature of test question
selection, are slightly more or less difficult than other administrations. The scale adjusts for the
difference in difficulty to provide the same standard score for the same level of performance.

If you have any more questions, please order a document titled Understanding a Scaled Score
from KnoWerX by e-mail to one of the e-mails nearest to your city bengaluru@knowerx.com |
chennai@knowerx.com | delhi@knowerx.com | hyderabad@knowerx.com | kolkata@knowerx.com
| mumbai@knowerx.com | nagpur@knowerx.com | nasik@knowerx.com | pune@knowerx.com.
You may also download the document from http://www.apics.org/scaledscore.

Exam delivery
Exams are administered via computer-based testing (CBT) through the Prometric
(http://www.prometric.com) network of test centres. Prometric is a trusted test development and
delivery provider to more than 400 organizations with over 4,500 testing centres worldwide. On
behalf of these organizations, Prometric securely delivers an average of 10 million exams per year to
people who are seeking to improve their lives. Whether starting a new career, further developing
their skills to improve an existing one, adding to their qualifications for a promotion, taking school
entrance exams or simply for professional development, people taking tests want a reliable,
convenient and hassle-free experience. Prometric serves as an industry gatekeeper, ensuring that
people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair
testing experience for all who come through its doors.

Exam windows
Exams will be delivered in four windows per year. A window is the period of time during which the
exams will be available through Prometric. The planned windows for 2014 are:
From (2014) To (2014)
22 March 10 May
7 June 5 July
16 August 13 September
1 November 13 December

The planned windows for 2015 are:


From (2015) To (2015)
21 March 9 May

All policies and procedures in this information booklet are subject to change without notice. 9
6 June 4 July
15 August 12 September
31 October 12 December

However, you can purchase and schedule an exam in abovementioned windows anytime during the
whole year. It is best to purchase and schedule an exam as early as possible as seats are limited and
exam slots are assigned on a first-come, first-served basis.

Sourcing Reference Materials for Study


There are several different ways you can source reference materials for study. First check the
availability in your companys library or in your college or university library.

Please be careful that you get only recommended editions/versions of the materials. Otherwise,
choose one of the following options best suited to you:

Materials Available with KnoWerX


Please use one of the following three methods. Please allow 8 working days to send you the
materials:

Make a 100% advance payment by a Mumbai or at par cheque / DD payable at Mumbai,


favouring KnoWerX Education (India) Private Limited & courier it along with the list of
materials to be sent with appropriate address and contact numbers for couriering. OR

Deposit a cheque/DD towards a 100% advance payment favouring KnoWerX Education


(India) Private Limited, in the bank account mentioned below & communicate the list of
materials to be sent with appropriate address and contact numbers for couriering, by e-mail
to one of the e-mails nearest to your city bengaluru@knowerx.com | chennai@knowerx.com
| delhi@knowerx.com | hyderabad@knowerx.com | kolkata@knowerx.com |
mumbai@knowerx.com | nagpur@knowerx.com | nasik@knowerx.com |
pune@knowerx.com. Please mention the payment details in your mail (cheque or DD
number). OR

Make a 100% advance payment by an Electronic Fund Transfer from ICICI/HDFC bank to the
respective bank account of KnoWerX. Communicate the list of materials to be sent with
appropriate address and contact numbers for couriering, by e-mail to one of the e-mails
nearest to your city bengaluru@knowerx.com | chennai@knowerx.com |
delhi@knowerx.com | hyderabad@knowerx.com | kolkata@knowerx.com |
mumbai@knowerx.com | nagpur@knowerx.com | nasik@knowerx.com |
pune@knowerx.com. Please mention the payment details in your mail (transaction number
in case of EFT).

Bank Account Details:

ICICI Rupee Account for making payment in Indian Rupees:


Bank name : ICICI Bank Limited
Branch : Mumbai Kandivali East Thakur Complex
Branch code : 1074
MICR Code : 400229056
IFSC : ICIC0001074

All policies and procedures in this information booklet are subject to change without notice. 10
Account number : 107405000014
Account name : KnoWerX Education India Private Ltd
Account type : Current

HDFC Rupee Account for making payment in Indian Rupees:


Bank name : HDFC Bank Limited
Branch : Mumbai Kandivali East Thakur Complex
Branch code : 0182
MICR Code : 400240035
IFSC : HDFC0000182
Account number : 01822320000422
Account name : KnoWerX Education India Private Ltd
Account type : Current

HDFC Dollar Account for making payment in US Dollars:


Bank name : HDFC Bank Limited
Swift code : HDFCINBB
Branch : Mumbai Kandivali East Thakur Complex
Account number : 50200001866969
Account name : KnoWerX Education India Private Ltd
Account type : EEFC

HDFC Euro Account for making payment in Euros:


Bank name : HDFC Bank Limited
Swift code : HDFCINBB
Branch : Mumbai Kandivali East Thakur Complex
Account number : 50200002554201
Account name : KnoWerX Education India Private Ltd
Account type : EEFC

Materials Available with APICS


Please use one of the following four methods:
Import from APICS, USA directly. For details on how to order from APICS, please visit
http://www.apics.org/productcatalog/apicsfindproducts. Since shipping and handling
charges are additional, it is advised to get a quote of shipping and handling charges from
APICS first so that you can remit correct amount to APICS in advance. After receiving your
order and remittance, APICS ships materials within 2 working days.
Place an order with KnoWerX. The procedure to be followed is same as the procedure
specified above under the section Materials Available with KnoWerX. But before you make
a payment, first get a quotation from KnoWerX. After receiving your order and payment,
KnoWerX will send you materials within 8 working days.
Order from an on-line bookstore. The lead time could be as high as eight weeks. Some of the
on-line bookstores are: http://www.flipkart.com, http://www.infibeam.com,
http://www.nbcindia.com, http://www.gettextbooks.com, etc.
Order from a bookstore in your city. Depending on the availability, the lead time could be as
high as eight weeks. The addresses of some of the bookstores are given in the later section.

All policies and procedures in this information booklet are subject to change without notice. 11
The APICS CSCP Learning System
The 2014 APICS CSCP Learning System is a comprehensive professional
development and exam preparation program. It consists of three print
Materials Available in Online Bookstores modules and web-based study tools that reflect the entire APICS CSCP
Exam Content Manual (ECM) and provides you with a broad view of
You can order from an on-line bookstore. The global end-to-end supply chain management.

lead time could be as high as eight weeks. To get The 2014 APICS CSCP Learning System is enhanced to support the recent
the list of various online stores and compare structural and content changes to the APICS CSCP exam. Each module will
further empower you with an understanding of best practices, techniques,
prices go to http://www.indiabookstore.net. and technologies necessary to maximize your organizations efficiency and
impact the bottom line. This system is available with KnoWerX for a price
of `53,930 for individual APICS members, `72,760 for individual APICS non-
members, `57,370 for corporate APICS members and `77,400 for
corporate APICS non-members.
Exam Preparation Methods
Module 1: Fundamentals of Supply Chain Management.
Whether you are beginning your career in Broad concepts of supply chain management, including primary
processes, objectives, integration methods and benefits
operations or supply chain management or you Alignment of supply chain and business strategies
are an experienced professional in the field, the Key considerations for supply chain design and continuous improvement
Key measures for planning and controlling inventories
APICS CSCP program is designed to meet the Fundamentals of logistics in supply chain management
needs of working adult learners. Flexible Identifying and managing market segments
Demand forecasting and management techniques
educational options make it easier to pursue Keys to effective CRM
your certification while working full time, so you Core concepts of supply management

can increase your earning potential and advance Module 2: Supply Chain Strategy, Design and Compliance.
your career. Personalize your APICS CSCP Sustainability practices in design and operation of a supply chain
Risk, its sources, impacts, and mitigation methods
curriculum. Match these methods to your Globally dispersed supply and demand, and the impact of free trade
individual learning style, time constraints, budget zones and trading blocs
Globalization effects on inbound and outbound logistics
constraints, limitations in travelling, etc. For a Measurement of, and efficiency and responsiveness in the supply chain
detailed discussion on this subject, please Sales and operations planning (S&OP) process
Technologies for design, data, operations and communications in supply
request a document titled How to Prepare for chain management
an Exam from KnoWerX. Factors influencing demand, including design, marketing, selling, and
matching customer orders
Core concepts of CRM, including strategies, technologies, and key
implementation challenges
It is strongly suggested that you first review the Fundamentals of supplier relationship management (SRM), including
APICS CSCP Exam Content Manual 2014 (ECM) strategies, improved management of sources, relevant technologies and
measurement
carefully ensuring a full grasp of all outline Inventory planning and control methods
sections and vocabulary (as defined by the APICS
Module 3: Implementation and Operations.
Dictionary). The main resources (most Supply chain dynamics and the balance of responsiveness and efficiency
recommended and almost mandatory) are Managing supply from internal and external sources
Implementation of demand plans, including prioritization and fulfillment,
Primary References. The APICS CSCP Exam and capturing and communicating point-of-sale data
Content Manual 2014 (ECM) could also serve as Tools and techniques to support continuous improvement strategies

supplemental study materials for your Comprehensive Print Materials


preparation. Five books with approximately 1,000 pages of content.
Progress check questions at the end of each section.
Organized information from more than 150 references.
Self-Study Interactive Web-Based Components
This study method gives you the Pretest to determine your strengths and weaknesses and help you
create a customized study plan based on your individual needs.
freedom to access the courses whenever Timed section-specific tests offer immediate feedback, answer
you need from wherever you are and the rationales, and reference the relevant sections in the text so you can
review problem areas.
flexibility to study anytime and Timed post-test to determine your progress.
anywhere. The flexibility enables you to Progress report revealing the web-based tools youve completed to date
and how well you have mastered the material.
learn in your own personal style and at E-flashcards with relevant terms and definitions, and an online glossary
your own pace. The main resources for quick reference.
Practice test bank of more than 900 multiple-choice questions.
needed to do a self-study are Primary Access to the Resource Center, including a complimentary electronic
References. There are other download of the 2014 ECM, additional study resources, and test-taking
tips.
supplemental self-study resources also Earn a certificate of Achievement by scoring 80% or higher on the post-
that you may consider using: test.
Study on-the-go by accessing the online tools and resources on your
mobile phone's browser.

All policies and procedures in this information booklet are subject to change without notice. 12
o Datachem Study Aids: Datachem offers an electronic study aid that has helped
thousands of professionals achieve certification. This product can help you prepare
for certification exam with practice questions and answers. Available for US$249 (+
shipping & handling) thru http://www.datachemsoftware.com. The corresponding
price including shipping and handling from KnoWerX for individuals is `22,510 and
for corporate is `23,950.

The number of hours of study required to prepare for an exam depends on many factors,
including but not limited to, ones background (education and/or work experience in similar
field), learning ability, stress, study environment, etc. It can vary significantly from one
person to another person. Studying and preparing for exams in a group may also help. It is
our assumption that on an average, each average candidate needs approx. 100 hours of
study to prepare for each exam. For a detailed discussion on this subject, please request a
document titled How to Prepare for an Exam from KnoWerX.

Discussion Forums
The APICS CSCP Interest community in Supply Chain Channel benefits all those who have
attained or who are seeking their APICS CSCP designation. This community offers a forum for
discussion about the APICS body of knowledge as it relates to the APICS CSCP program. To
become a member of this community, sign up at http://www.apics.org/NewUser and then
join the APICS CSCP Interest community after logging in to
http://www.supplychainchannel.org.

There is another discussion forum in India on the Facebook under a group named KnoWerX
Community (URL: http://www.facebook.com/groups/132516843456669/).

Review Courses
APICS has also designed Review Courses that can be taught either in a style of class-room
training, or a public workshop, or in an online model using asynchronous / synchronous e-
learning methodology. The APICS CSCP
Try a FREE DEMO of the learning system. Visit
Exam Content Manual 2014 (ECM) and
http://www.learncscp.com/about-cscp/free-
each exams primary and secondary
demo
references are used to create the
Review Courses. However, a Review Course is meant for certification review, it is not
designed to teach you everything they need to know to pass the exam. It is designed to
review the body of knowledge covered in the exam.

o KnoWerX CSCP Review Courses: Take advantage of 6-day review classes in your
organisation and learn valuable techniques to become a leader in your field.
Experienced instructors lead you through interactive discussions, case studies, and
strategic problem-solving exercises to help you prepare for your next certification
exam. Please note that these courses are not sufficient by themselves to pass the
exams. These courses must be taken only after completing self-study to review the
subject matter. Please call Mr. Nistush Tulsyan on (022)425 66 403 or drop an e-mail
at tcd@knowerx.com to get a quotation for conducting these 6-day courses in your
organization.

o KnoWerX Public Workshops: Accelerated CSCP review workshops are offered to the
public. During this three-day class, an instructor leads you through interactive
discussions about the material to help you prepare for the APICS CSCP exam. The
workshops are conducted for a minimum batch size of 10 participants. The fees per

All policies and procedures in this information booklet are subject to change without notice. 13
participant is `19,990/- + 12.36% service tax. Please note that these workshops are
not sufficient by themselves to pass the exams. These workshops must be taken only
after completing self-study to review the subject matter. Please call Mr. Nistush
Tulsyan on (022)425 66 403 or drop an e-mail at tcd@knowerx.com to know the
schedule and availability of these workshops in your city.

o Online Instructor-Led CSCP Review Courses: Prepare for exams from the
convenience of your home in an instructor-led or independent study online format.
If a demanding schedule makes moving forward with your APICS CSCP a challenge,
online APICS CSCP review courses may be the perfect solution. For further details,
visit:
 Fox Valley Technical College on
http://www.fvtc.edu/public/content.aspx?ID=1398&PID=37. The course fee
is US$1,795.00 for APICS Members or US$1,995.00 for Non-Members.

As we send all materials by courier, while specifying your mailing address, please be sure that
someone is always there in the daytime to receive courier documents at that address, and hand-over
to you the same day. Please avoid giving the address of a large organisation, as our experience
shows that courier documents may get lost, or reach late, or handled carelessly. If a document
returns back for whatever reason, we will resend it only after recovering the actual shipping and
handling charges + `200 for resending it to you.

If you stay outside India and want us to courier to an address outside India, the courier charges will
be charged extra. We prefer that you give us an address in India for couriering.

Exam Fees and Exam Centres


Exam Fees
The fee calculation is based on the APICS CSCP CBT exam fee rack rates for countries outside North
America that is given below:

APICS CSCP CBT Exam Fee Rack Rates for Countries Outside North America
(US$)
Name of the
Individual Corporate
Exam
Non- Non-
Member Retake Member Retake
Member Member
Certified Supply US$ 1,050 US$ 1,300 US$ 700 +
Chain US$ 1,050 US$ 1,300 US$ 700 + 12.36% + 12.36% 12.36%
Professional service tax service tax service tax

To calculate fee to be remitted to KnoWerX:


1. Take a 5% discount on the above rack rate. For example, for CSCP exam to be taken by an
employee who is not a member and his/her fee is paid by his/her employer, the amount
after 5% discount will be US$ 1,387.646.
2. Go to http://www.rbi.org.in. Check the exchange rate for the day KnoWerX will receive the
remittance in their bank account. Usually this rate is updated after 1:30 pm from Monday to
Friday on working days. Add 50 paise to this exchange rate. For example, on 31-Dec-2013
the exchange rate was 61.8970. So, the fee in Rupees from previous step will be `86,584.95.

All policies and procedures in this information booklet are subject to change without notice. 14
3. Round-off the fee to nearest `10. Therefore, the final fee from the previous step will be
`86,580. This is the amount to be remitted to KnoWerX and must be received by KnoWerX
on the same day.

Please request an Ms-Excel sheet from KnoWerX that has all the calculations built-in. This Excel
sheet is updated and available after 1:30 p.m. on RBI (Reserve Bank of India) working days.

All AST&L and APICS members enjoy a discounted fee under the column Member. Others pay Non-
Member fee. You must be a member on the date of receipt of fees by KnoWerX in their bank
account.

Corporate fee is applicable if the fee is paid by an organization, e.g., a company. If corporate fee is
paid, the receipt and invoice is generated in the organizations name. The service tax that is applied
can be used as input credit and eventually, it does not cost the organization. However, if individual
fee is paid, the receipt and invoice is generated in the individuals names and therefore input service
tax credit may not be availed.

Exam fees are non-transferable and non-refundable.

If an excess fee is received by KnoWerX, please note that due to cost of administrative overheads,
the excess fees paid will be refunded only if the excess amount is above `200.

Volume Discount
5% volume discount is offered if 25 or more exam fees are received in a single remittance to
KnoWerX.

Test Centres and Seat Availability


There are approx. 147 Prometric test centres in approx. 48 cities in India (You may also use exam
credit purchased from KnoWerX in any other country outside North America). This list is dynamic. To
see the current list go to http://www.register.prometric.com/Index.asp?tcl=1, select country and
click on Next. Select APICS and click on Next. Click on Next again. Select an exam and click on Next.
You will see list of all test centres.

To check seat availability, click on Seat Availability of the test centre of your choice.

Purchasing Exam Credit and Scheduling an Exam


Step 1: Selecting Personal Identifications and Obtaining an APICS ID
You will have to carry two identifications at Prometric test centre. The primary identification must
have your recent photograph and signature. The acceptable identifications are:
A valid passport
A valid driving license
A valid PAN card
Any other valid identification issued by Government with recent photograph and signature

Secondary identification must have your signature. The acceptable identifications are:
A valid credit card

All policies and procedures in this information booklet are subject to change without notice. 15
A valid debit card
A valid APICS membership card
Another identification from the list of primary identifications

Before you purchase an exam credit, select what you will carry as primary identification and what
you will carry as secondary identification. Make sure your first name and last name match on both
identifications.

Please note that first name is the name that appears first and last name is the name appears last. First
name need not be your given name and last name need not be your family name. For example, if you want
your name to appear as Sharma Nistush Kumar, your first name is Sharma and your last name is
Kumar, though Sharma is your family name, Nistush is your given name and Kumar is your middle
name.

Also, before you purchase an exam credit, you must also have an APICS ID and your first name and
last name in APICS database must exactly match both the identifications selected above. To check
APICS ID, first name and last name in APICS database, do the following:
If you have an APICS ID, know your username, your password, and are able to login on
http://www.apics.org:
o Login on http://www.apics.org,
o Click on My APICS,
o Check your first name, last name and APICS ID. Your first name and last name must
match primary and secondary identifications.

If you have an APICS ID and know your username but forgot your password to login on
http://www.apics.org:
o Go to http://www.apics.org,
o Click on LOGIN,
o Click on FORGOT USER NAME/PASSWORD? and follow the instructions,
o Check Inbox of your email account (if you do not remember which email id was used
to register with APICS, check Inbox of all your email accounts),
o After you retrieve your username and password, login on http://www.apics.org,
o Click on My APICS,
o Check your first name, last name and APICS ID. Your first name and last name must
match primary and secondary identifications.

If you have an APICS ID and know your registered email id but forgot your username and
your password to login on http://www.apics.org:
o Go to http://www.apics.org,
o Click on LOGIN,
o Click on FORGOT USER NAME/PASSWORD? and follow the instructions,
o Check Inbox of your registered email account,
o After you retrieve your username and password, login on http://www.apics.org,
o Click on My APICS,
o Check your first name, last name and APICS ID. Your first name and last name must
match primary and secondary identifications.

If you have and know your APICS ID but forgot your username, your password and your
registered email id, or if you never logged on to http://www.apics.org:
o Go to http://www.apics.org,
o Click on LOGIN,

All policies and procedures in this information booklet are subject to change without notice. 16
o Click on FORGOT USER NAME/PASSWORD?, enter your APICS ID in your username
and follow the instructions,
o Check Inbox of your email account (if you do not remember which email id was used
to register with APICS, check Inbox of all your email accounts),
o After you retrieve your username and password, login on http://www.apics.org,
o Click on My APICS,
o Check your first name, last name and APICS ID. Your first name and last name must
match primary and secondary identifications.

If you have an APICS ID and are unable to retrieve your username and password using all of
the above methods:
o Send an email to service@apics.org giving your full name, APICS ID (if you know) and
date of birth. Request them to send your username and password.
o Once you receive your username and password from APICS, login on
http://www.apics.org,
o Click on My APICS,
o Check your first name, last name and APICS ID. Your first name and last name must
match primary and secondary identifications.

If you have but do not remember your APICS ID or if you do not know if you have an APICS ID
or if you might have visited APICS website before or if you might have written an email to
APICS before or if you might have communicated with APICS directly or indirectly before,
there are chances that you may have your profile in APICS database. In this, do the
following:
o Send an email to service@apics.org giving your full name, date of birth, your
company name, your address and all of your email ids that you have. Request them
to send your username and password.
o Once you receive your username and password from APICS, login on
http://www.apics.org,
o Click on My APICS,
o Check your first name, last name and APICS ID. Your first name and last name must
match primary and secondary identifications.

If you do not have an APICS ID and if you never went on the APICS website and if you never
wrote an email to APICS and if you never communicated with APICS directly or indirectly:
o Warning: Please take this step only if you are sure that your record is not there in
APICS database. If you create duplicate APICS IDs, it may cause a lot of confusion and
inconvenience for you. The use of a single APICS ID enables APICS to accurately
merge your testing and membership information into your APICS records.
o First, send an email to service@apics.org giving your full name, date of birth, your
company name, your address and all of your email ids that you have. Request them
to send your username and password in case your record is there in APICS database.
o After you receive confirmation from APICS that your record is not there in APICS
database, go to http://www.apics.org,
o Click on REGISTER,
o Enter your first name and last name exactly in the same way as your primary
identification and secondary identification, fill-in other details and create your
profile,
o Note down your APICS ID,
o Login on http://www.apics.org to check if your username and password works,
o Click on My APICS,

All policies and procedures in this information booklet are subject to change without notice. 17
o Confirm your details. Change if required.

Special test accommodations


If special test arrangements are needed, you should follow the instructions posted in the Special
Accommodation section of prometric.com/apics before purchasing the exam credit. These
arrangements, if approved, will be provided at no additional cost. You will be contacted by APICS or
KnoWerX to purchase the exam credit and to complete the Authorization to Test process.

Step 2: Applying for Eligibility

APICS CSCP Eligibility Applications


APICS will review all applications and notify you of your status within two weeks of receipt. There is
no processing fee associated with the applications.

Application Procedures
1. You must be logged in to http://www.apics.org to complete the APICS CSCP Eligibility
Application.

2. Once you are logged in, complete the eligibility application online.
Go to apics.org/eligibility. If you get a login prompt, login first and then copy and paste the
above link in your web browser.
Fill up the CSCP Eligibility Application form. Many fields will be filled automatically. If you
do not know your APICS ID, note down the APICS ID that appears as the first information in
My Profile box. In order to ensure that your APICS CSCP eligibility application is processed,
complete all requested information and submit your application prior to the eligibility
application deadline mentioned above. There is no documentation required to be submitted
with the form. However, APICS reserves the right to randomly audit candidates
qualifications and experience prior to approval.
On successful submission of the application form, you will receive an auto generated e-mail.

3. APICS will review your application and notify you via e-mail of your eligibility status within two
weeks of receipt of application. If you do not get any e-mail from APICS even after 2 weeks,
please contact KnoWerX.

Step 3: Purchasing an Exam Credit


An exam credit is used in order to request an Authorization to Test (ATT) from APICS, and is valid for
one year from the date of issuance. The exam credits are non-transferable and non-refundable. No
extension of the validity is possible under any circumstances. If exam credit expires without being
used to request an ATT, you will forfeit the exam fee.

Please follow the steps below to purchase an exam credit:


If you plan to make payment though NEFT (National Electronic Fund Transfer), at least one
day before you want to make the payment, add KnoWerX as the beneficiary in your online
bank account to be able to do fund transfer through NEFT.

All policies and procedures in this information booklet are subject to change without notice. 18
On the day you would like to make payment through NEFT, after RBI has published the days
exchange rate (around 1:30 p.m.), request KnoWerX to email you MS-Excel APICS Fees
Calculation sheet and MS-Excel APICS CBT Purchase Form.
Make the remittance in to KnoWerX bank account as per MS-Excel APICS Fees Calculation
sheet and note down the reference number.
Fill in the MS-Excel APICS CBT Purchase Form and send it as an email to one of the e-mails
nearest to your city bengaluru@knowerx.com | chennai@knowerx.com |
delhi@knowerx.com | hyderabad@knowerx.com | kolkata@knowerx.com |
mumbai@knowerx.com | nagpur@knowerx.com | nasik@knowerx.com |
pune@knowerx.com.
Once we receive the payment, your APICS ID will be credited with the purchased exam credit
within one working day under normal circumstances. You will receive a confirmation email
from KnoWerX.

Bank Account Details:

ICICI Rupee Account for making payment in Indian Rupees:


Bank name : ICICI Bank Limited
Branch : Mumbai Kandivali East Thakur Complex
Branch code : 1074
MICR Code : 400229056
IFSC : ICIC0001074
Account number : 107405000014
Account name : KnoWerX Education India Private Ltd
Account type : Current

HDFC Rupee Account for making payment in Indian Rupees:


Bank name : HDFC Bank Limited
Branch : Mumbai Kandivali East Thakur Complex
Branch code : 0182
MICR Code : 400240035
IFSC : HDFC0000182
Account number : 01822320000422
Account name : KnoWerX Education India Private Ltd
Account type : Current

HDFC Dollar Account for making payment in US Dollars:


Bank name : HDFC Bank Limited
Swift code : HDFCINBB
Branch : Mumbai Kandivali East Thakur Complex
Account number : 50200001866969
Account name : KnoWerX Education India Private Ltd
Account type : EEFC

HDFC Euro Account for making payment in Euros:


Bank name : HDFC Bank Limited
Swift code : HDFCINBB
Branch : Mumbai Kandivali East Thakur Complex

All policies and procedures in this information booklet are subject to change without notice. 19
Account number : 50200002554201
Account name : KnoWerX Education India Private Ltd
Account type : EEFC

Step 4: Requesting an Authorization to Test (ATT)


After you receive APICS CBT credit purchase confirmation email from KnoWerX, you must request an
Authorization to Test (ATT) within one year from the date of issuance of the exam credit. The ATT is
non-transferable and non-refundable.

You will be required to log in to the APICS website and complete the Authorization to Test Request
Form. An ATT is required in order to schedule the exam with Prometric, and is valid for one exam
window. After request is successful, you will receive an ATT confirmation email from APICS with
scheduling instructions and other exam-related information.

If the ATT expires without being used to schedule an exam, you will forfeit the exam fee.

Completing the Authorization to Test Request Form


You can access the ATT Request Form at apics.org/att.
You will be required to verify name and contact information. The first and last names on this
form must match the first and last names on primary and secondary identifications that will
be used to access the test centre.
You will be prompted to select the exam module and the country in which you plan to test.
A link to a list of test centre locations will be provided. You will be required to confirm that
at least one of those test centres is viable. At the time you schedule your exam with
Prometric, you must choose one of the sites in the selected country.
You will be required to agree to abide by the APICS Code of Ethics and confirm you have
read and understood the exam policies and procedures before you can receive an ATT.
If you have purchased the exam credit, you will not be asked to make any payment. If you
are asked to make a payment, cancel the process and contact KnoWerX.
After submitting the request, you will receive a confirmation email containing a summary of
the information submitted in the request form.
You will receive the ATT email immediately unless manual intervention is required to correct
a record. If you do not receive your ATT email within one business day, please contact APICS
at exams@apics.org.
It is your responsibility to review the information within the ATT email to ensure you have
been issued an ATT for the correct test. If there are any errors or if no ATT is received, you
must contact APICS directly at exams@apics.org.

Name Changes
If a name change is required after the ATT is received, you must contact APICS at exams@apics.org
at least two business days prior to your scheduled exam. You must submit a copy of the
identifications you are planning to use to support this change.

Cancellation of the Authorization to Test


If the ATT has not yet been used to schedule an exam and it has not yet expired, you can request a
cancellation directly with APICS by accessing the online Authorization to Test Request Form. Once

All policies and procedures in this information booklet are subject to change without notice. 20
logged in, you will have the option to edit your current ATT. If you choose a new window that occurs
within one year of the original date the ATT was issued, no additional fees will be assessed. If you
wish to change your exam window to a testing window that starts after your authorization
expiration date (one year from the date of issuance), the full exam fee applies. No refunds will be
issued.

Step 5: Scheduling the Exam


Once you receive the ATT email from APICS, you are encouraged to access the Prometric
website at prometric.com/apics as soon as possible to ensure the best selection of location
and test time and follow the online scheduling process. You can also call Prometric Regional
Service Centre in Gurgaon, India on (0124)451-7160.
Online scheduling does not allow appointments to be scheduled more than 60 days in
advance. Prometric Regional Service Centres are able to schedule appointments from 61 to
90 days in advance.
If you do not already have a Prometric web account, you will be required to create one.
You will be able to select only an exam date that falls within the ATT validity period.
You must choose a test site within the country you selected in the Authorization to Test
Request Form.
Prometric manages over 4,500 international test sites which may include sites that are
temporarily unavailable due to various stages of building renovation, software or hardware
updates, or have limited hours of operation. When selecting a test site, you will be
presented with a list of locations in your area, some of which may not have test time
availability. Please review all test site options displayed to ensure the best possible location
and time accommodation for your exam.
Upon scheduling the exam(s), you will receive a confirmation notice from Prometric via
email. It is your responsibility to review the information within the confirmation notice to
ensure you are registered for the correct test, at the correct site and on the correct date. If
there are any errors or if no confirmation notice is received, you must contact Prometric
directly at apics@prometric.com.

Rescheduling an Exam
If you need to reschedule your exam date within your chosen window, you must reschedule the
exam online on Prometric website or contact Prometric on apics@prometric.com no later than 24
hours prior to the scheduled exam and pay a US$30 rescheduling fee. The rescheduling fee of US$30
can be paid only through a credit card online. If you would like to pay this fee by a cheque/draft,
contact the test centre, if they accept. Reschedule requests received less than 24 hours before the
scheduled exam will not be accepted, and if you do not take the test, you will forfeit the exam fees.

If you need to reschedule your exam date to a different window, you should follow the cancellation
policy below.

Cancelling an Exam
If you no longer can take the test within your originally selected window, you must cancel the exam
online on Prometric website or contact Prometric on apics@prometric.com no later than 24 hours
prior to the scheduled exam and pay a US$30 cancellation fee. You will receive an email notification
from Prometric with instructions on how to proceed. The cancellation fee of US$30 can be paid only
through a credit card online. If you would like to pay this fee by a cheque/draft, contact the test

All policies and procedures in this information booklet are subject to change without notice. 21
centre, if they accept. Cancellation requests received less than 24 hours before the scheduled exam
will not be accepted, and if you do not take the test, you will forfeit the exam fees.

Once the cancellation has been processed, you will be required to complete the Authorization to
Test Request Form again to request a new ATT for the same exam module. If you choose a new
window that starts within one year of the original date the ATT was issued, no additional fees will be
assessed. If you select a new window that starts after one year from the original ATT issue date, you
must pay a new exam fee. No refunds will be issued.

On the Day of the Exam


APICS Code of Ethics
Before taking an exam, you must agree to:
Maintain exemplary standards of professional conduct;
Not misrepresent your qualifications, experience, or education to APICS or others you serve
in a professional capacity;
Respect and not violate the United States Copyright of all APICS materials, including but not
limited to courseware, magazine articles and other APICS publications, APICS conference
presentations, and CPIM and CSCP examination resources. In this same spirit, you must not
violate the copyright of other organizations and individuals in your professional capacity;
Not engage in or sanction any exploitation of ones membership, company, or profession;
Encourage and cooperate in the interchange of knowledge and techniques for the mutual
benefit of the profession;
In your professional capacity, respect the fundamental rights and dignity of all individuals.
You must demonstrate sensitivity to cultural, individual, and role differences, including those
due to age, gender, race, ethnicity, national origin, religion, sexual orientation, disability,
language, and socio-economic status;
In your professional capacity, not engage in behaviour that is harassing or demeaning to
others based on factors including, but not limited to, age, gender, race, ethnicity, national
origin, religion, sexual orientation, disability, language, or socio-economic status;
Adhere to this Code of Conduct and its application to your professional work. Lack of
awareness or misunderstanding of an ethical standard is not itself a defence to a charge of
unethical conduct;
Contact the Ethics Committee when uncertain whether a particular situation or course of
action violates the Code of Conduct; and
Not to become the subject of public disrepute, contempt, or scandal that affects your image
or goodwill.

Failure to abide by the APICS Code of Ethics policy may result in sanctions up to and including
decertification.

Reporting to the Test Centre


You must check in at the test centre no later than 30 minutes before your scheduled appointment
but not more than 2 hours before your scheduled appointment. If you arrive past this time, you may
be refused admission to the test centre and may lose your exam appointment. Furthermore, you
may be considered a no-show and may forfeit the full exam fee.

All policies and procedures in this information booklet are subject to change without notice. 22
It takes about 3 - 5 minutes per candidate to complete the sign-in process. If you are the 10th person
to arrive, it will take about 30 minutes to start signing you in. If there are questions about your
identifications, your registration, any of the pre-test qualifications, or if you are late, you will be
asked to wait until other candidates are signed in. So, it is best to arrive at least 30 minutes before
your scheduled appointment.

What to Bring
You must bring a valid primary identification that includes a recent photograph and signature:
A valid passport
A valid driving license
A valid PAN card
Any other valid identification issued by Government with recent photograph and signature

You also must bring a valid secondary identification that includes your signature:
A valid credit card
A valid debit card
A valid APICS membership card
Another identification from the list of primary identifications

The test centre staff verifies only the first and last name on the identifications provided to ensure
they match the first and last name on the exam registration. No temporarily issued identification is
accepted. If you do not bring these items on exam day or your name on the registration does not
match your IDs, you will be denied admission to the examination. You will be considered a no-show
and will forfeit the full exam fee. If you do not have a primary identification that meets the above
requirements due to local standards, you should contact exams@apics.org for assistance.

An online computer calculator is available during each computer-based exam, but bringing a simple
nonprogrammable calculator into the exam room is also permitted.

English-native language translation books are the only written materials you may bring into the
exam room. These books should contain only the literal translation of English words, and should not
include a description of the meaning of the word. The test centre manager will inspect these books
before you are admitted to the testing room.

What Not to Bring


APICS Dictionary in any language
Pens, pencils, notes, books or papers of any kind. Supplies needed for taking the exam will
be provided by the test centre.
Protractors, compasses, rulers, stencils, digital assistants or other aids
Electronic devices of any kind, including mobile phones, pagers and electronic dictionaries
Food, drinks or tobacco
Visitors

There are small lockers (12" H x 12" W x 12-18" D) available for you to store mobile phones, pagers,
keys and small purses during the exam. There is no secure storage available for large books, bags, or
large coats. Please do not bring large purses, or backpacks to the test centre. Prometric cannot
accept responsibility for loss or theft of items left in common use areas such as the waiting rooms.

All policies and procedures in this information booklet are subject to change without notice. 23
Emergencies
Only the following documented excuses are acceptable reasons for missing your scheduled exam:
A serious illness (either yourself or an immediate family member)
A death in the immediate family (spouse, children, siblings, parents or grandparents only)
A disabling traffic accident

If you miss an exam for one of the reasons listed above, send a written explanation to KnoWerX
within 10 calendar days following your exam date with a processing fee of `6,240. One of the
following should accompany your written explanation:
Complete admission and discharge documentation from a large and recognised hospital
including internal case papers, medical records, diagnosis, treatment, hospital bills, medical
bills, pathology testing reports, receipts of all payments made, a certificate from attending
doctor with his/her title, address, telephone number, and registration giving the reason for
your absence and completion of treatment, certificate of absence from work/study from
company/organization/institute/college/school on official letterhead signed by HR
head/Director
In case of domiciliary treatment, a certificate from attending doctor with his/her title,
address, telephone number, and registration giving the reason why an admission in a
hospital was not deemed necessary, dates of your first and follow-up visits to your treating
doctor, medical records kept by the doctor, receipts of payments made to doctor,
prescriptions, details of medicines given by doctor, bills of medicines purchased, reports of
pathology testing reports, written reason from doctor if pathology tests not done, receipts
of payments made to pathology lab, medical certificate from treating doctor giving the
reason for your absence and completion of treatment, certificate of absence from
work/study from company/organization/institute/college/school on official letterhead
signed by HR head/Director
A simple certificate from a physician with prescription and medical bills will not be
acceptable. Diseases like cough, cold, mild fever, stomach upset, etc. will not be acceptable
as excuses for absence. Please note that the request will be denied if solid and fool-proof
evidence is not produced to KnoWerX. The decision of KnoWerX will be final.
The appropriate death certificate, certificate of absence from work/study from
company/organization/institute/college/school on official letterhead signed by HR
head/Director
An FIR of an accident lodged with local police, certificate of absence from work/study from
company/organization/institute/college/school on official letterhead signed by HR
head/Director

If your emergency request is approved, you will receive a new ATT.

Test Security
Testing is monitored through the use of one or more of the following: a viewing window, a video
monitor or a sound-monitoring device in the room. Testing sessions may be photographed or
videotaped to ensure the integrity of the APICS certification process.

Breaks
No breaks are scheduled during the exam. If you must leave the room during the exam, you must
notify the test centre manager. Timing will not stop during a break.

All policies and procedures in this information booklet are subject to change without notice. 24
Misconduct
The test centre manager is authorized to dismiss you from a test session for the following reasons:
Creating a disturbance
Giving or receiving help
Using notes, books, wristwatch calculators, digital assistants, electronic dictionaries or other
aids
Using electronic devices, including mobile phones
Attempting to remove scratch paper from the testing room
Attempting to tamper with the computer
Attempting to remove test questions (in any format) from the testing room
Failing to follow the test centre managers directions
Sharing exam content

In addition, because the entire question data bank, the exam form and all exam materials are
copyrighted and are the legal property of APICS, legal action will be taken against anyone who
violates the copyright laws by distributing examination content or materials through any form of
reproduction. Oral, written or electronic communication during the exam is strictly prohibited and
punishable by law.

If you engage in any of these forms of misconduct, at a minimum your exam will not be scored, your
fees will not be refunded and you will be prevented from retaking the exam for six months.
Furthermore, acts of misconduct will be brought to the attention of the APICS Certification
Committee and the APICS Ethics Committee, which may result in
Cancellation of your prior or current exam scores
Revocation of your certification
Discontinuation of your membership.

No-show Policy
No-show candidates forfeit the exam fees. You are considered a no-show on the day of you
scheduled exam if you
Fail to reschedule or cancel your exam appointment within the appropriate time frame
Choose not to keep your exam appointment
Do not have an acceptable reason for your absence
Arrive late for you exam
Do not bring two forms of acceptable identification to the exam.
Have a name on your identifications that does not match the name you registered with
and/or the name APICS has on file, and you are not allowed in the testing room

Score Report
At the end of the exam, you will receive a printed score report that includes your name, exam title,
score, and pass or fail information. If no score report is received prior to leaving the testing centre,
you should contact Prometric directly on apics@prometric.com.

Test Centre Closures


If the test centre closes, Prometric will contact you to reschedule the exam at no additional charge.
You can also access prometric.com/sitestatus to view test centre closures at any time.

All policies and procedures in this information booklet are subject to change without notice. 25
After Exam Day
APICS CSCP Certificates
If you earned the CSCP designation, you will receive a printed certificate within four weeks of
passing the exam.

If a duplicate certificate is ordered, a charge of $50 will be assessed.

If you request a name change or if you change your address after the first printed certificate has
been issued, you must order a duplicate certificate and pay the applicable fees before a new printed
certificate will be issued.

Rescore Policy
You have 90 days from the day the exam is taken to challenge the result. To request a rescore, you
must contact the APICS Certification Department at certification@apics.org. The rescore fee is
US$45 per exam. Note that the rescoring process only checks to see if the scoring system functioned
properly.

Retaking the Exams


If you fail an APICS CSCP exam, you must wait for 14 days before retaking the same exam. There are
no exceptions to this policy.

Your Feedback
Shortly after the exam date, you will be sent a survey to obtain feedback on your overall testing
experience. This survey can also be accessed at any time through a link on the My APICS
Certifications page.

Post Certification
Formal Recognition Letter to Your Employer
APICS can send a formal letter of recognition to your employer or an individual via surface mail (hard
copy) or via an e-mail. To request a recognition letter, fill out APICS CPIM/CSCP Recognition Letter
Request Form by clicking on http://www.apics.org/docs/cert-faq-
pdf/apics_cpim_cscp_recognition_letter_request.pdf?Status=Master, printing it and sending to
APICS via post or fax as instructed in the form. APICS will take six to eight weeks to send the letter to
your employer and/or individual mentioned in the request form.

Certification Maintenance
To promote professional growth and lifelong learning, APICS CSCP designees must complete the
Certification Maintenance program every five years. Complete details on how to maintain the APICS

All policies and procedures in this information booklet are subject to change without notice. 26
CSCP designations will be mailed to you upon successful completion of the certification
requirements. Visit apics.org/maintenance for more information about the program.

Questions regarding the Certification Maintenance program should be e-mailed to one of the e-mails
nearest to your city bengaluru@knowerx.com | chennai@knowerx.com | delhi@knowerx.com |
hyderabad@knowerx.com | kolkata@knowerx.com | mumbai@knowerx.com |
nagpur@knowerx.com | nasik@knowerx.com | pune@knowerx.com.

Track Progress Toward the APICS CSCP Designation


You can track your progress toward eligibility status, earning the APICS CSCP designation, share your
certified status once the designation is earned and monitor your maintenance deadline by accessing
My APICS Certifications at apics.org/MyAPICS.

Note: You must log in to apics.org to access My APICS Certifications.

Frequently Asked Questions


Q: Why should I do APICS certification?
A: Individuals go through APICS certification programs for one or more of the reasons listed
below:
o Distinguish yourself as a supply chain expert
o Attain knowledge to effectively manage global supply chain activities
o Master concepts that create consistency and foster collaboration through best
practices, common terminology, and corporate-wide communication
o Predict outcomes more accurately
o Maximize ROI on systems and technologies
o Increase professional value and efficiency of the workplace environment
o Enhance credibility among peers, employers, and customers
o Accelerate career development and better employment opportunities
o Increase potential for higher salaries and job satisfaction
o Increase functional knowledge of production and inventory management
o Improve efficiency of organizations supply chain
o Streamline operations through accurate forecasting
o Increase profitability by optimizing organizations inventory investment
o Increase recognition within the industry globally

Q: What are the benefits to organizations from APICS certification programs?


A: Some of the benefits to organizations from APICS certification programs are listed below:
o Create a common understanding, vocabulary, processes, and frameworks within
their entity to address their supply chain challenges and opportunities
o The proven knowledge and organizational skills to strategically streamline
operations
o The tools to effectively manage global supply chain activities where suppliers, plants,
distributors and customers are located around the world.
o The ability to interact with existing resources and your ERP system to increase the
efficiency of the workplace environment
o Boost productivity, collaboration, and innovation
o The skills to create consistency and foster collaboration through best practices,
common terminology, and corporate-wide communication.

All policies and procedures in this information booklet are subject to change without notice. 27
Q: What is the recognition of APICS certification in India?
A: You can gauge the recognition by looking at the list of companies / institutes in which
individuals are/were working/studying who are doing/have done APICS certification. Since
this is a big list of more than 1,500 organizations, please send a request to KnoWerX for a
document titled List of Organisations - APICS Certification by sending an e-mail to one of
the e-mails nearest to your city bengaluru@knowerx.com | chennai@knowerx.com |
delhi@knowerx.com | hyderabad@knowerx.com | kolkata@knowerx.com |
mumbai@knowerx.com | nagpur@knowerx.com | nasik@knowerx.com |
pune@knowerx.com.

Q: Will I get a job, an increment or a promotion after completing APICS certification?


A: APICS certifications help you increase your knowledge, like any other qualification, in
management stream. So, it should lead to a new job, an increment or a promotion but this
cannot be said with certainty as these sway heavily in both positive and negative directions
with changes in demand and supply equation of skilled man-power in the job market.
However, salary surveys done by APICS in the US in the past show that APICS certified
professionals earn more salary on an average than non-certified professionals, proving
higher preference for APICS certified professionals. Therefore, it can be said that on an
average, APICS certified professionals are preferred over non-certified professionals in the
relevant fields. This should in turn lead to better opportunities for you, compared to others,
in the job market, increments and promotions, in the relevant fields.

Q: In which countries APICS exams can be taken?


A: APICS exams can be taken in more than 50 countries in the world. Many countries
administer the exams in many cities within a country, e.g., India. For more details, please
visit: http://www.apics.org/community/partners/finder.

Q: For which class of industry the APICS knowledge is most useful?


A: The APICS knowledge is useful to many classes of industries, including but not limited to:
o Mining and Quarrying
o Construction
o Manufacturing
o Wholesale Trade
o Retail Trade
o Transportation
o Warehousing
o Express Delivery Services
o Information (Media)
o Real Estate and Rental and Leasing
o Computer Systems Design and Related Services
o Management Consulting Services
o Business Schools
o Computer and Management Training
o Education
o Health Care
o Accommodation and Food Services
o Other Services, including Civic Organizations

Q: What is the difference between APICS and AST&L certification programs?


A: While APICS certification programs are more tilted towards materials management aspects
of supply chain management and operations management, AST&L programs are more tilted

All policies and procedures in this information booklet are subject to change without notice. 28
towards logistics and transportation management aspects of the supply chain management.
It is obviously better that an individual demonstrates knowledge of all aspects.

Q: What is the difference between the APICS CPIM designation and the APICS CSCP
designation?
A: The APICS CPIM certification provides a common platform for individuals to evaluate their
knowledge of production and inventory management. APICS CPIM focuses primarily on
manufacturing and provides an in-depth view of materials management, master scheduling,
production planning, forecasting, and quality improvement within the confines of the
operation. The APICS CSCP certification takes a broader view, extending the APICS CPIM
knowledge outside of a companys internal operations to encompass all of the steps
throughout the supply chainfrom suppliers through the company to the end consumer
and how to effectively manage the integration of these activities to maximize a companys
value chain.

Q: Which certification program is suitable for me CPIM or CSCP?


A: CPIM is more internal focussed and primarily addresses manufacturing operations. However,
the advantage is that CPIM provides depth within specific manufacturing topics. CPIM can be
taken by anybody as it does not have pre-requisites.

CSCP is more external focussed. CSCP is beyond manufacturing to include suppliers and
clients. CSCP has breadth across many topics, e.g. globalization, IT enablement, logistics, etc.
CSCP also has service industry threads. However, it has pre-requisites making it suitable for
middle management or higher management. The pre-requisites are: CPIM, CFPIM, CIRM, or
C.P.M. designation plus two years of related business experience, or, bachelors degree or
international equivalent plus two years of related business experience, or, five years of
related business experience.

For more detailed discussion to find out which program is suitable for you, please request
for a document titled Which Certification is Right for You? from KnoWerX by sending an e-
mail to one of the e-mails nearest to your city bengaluru@knowerx.com |
chennai@knowerx.com | delhi@knowerx.com | hyderabad@knowerx.com |
kolkata@knowerx.com | mumbai@knowerx.com | nagpur@knowerx.com |
nasik@knowerx.com | pune@knowerx.com.

Q: Which certification must be completed first CPIM or CSCP?


A: Both, CPIM and CSCP, are independent certifications. You can complete them in any order.
You may also decide to pursue any one of the two certification programs.

Q: For which level of management the APICS CSCP knowledge is most useful?
A: The APICS knowledge is useful at many levels of management starting from middle
managers to presidents. This knowledge helps to manage the supply chain in most optimum
way.

Q: Is APICS CSCP education is appropriate for me?


A: APICS CSCP education is appropriate for individuals working in:
o Production and inventory management
o Operations
o Supply chain management
o Procurement
o Materials management

All policies and procedures in this information booklet are subject to change without notice. 29
o Purchasing
o Finance and cost accounting
o Manufacturing information systems

Q: In which companies/institutes the individuals are/were working/studying who are


doing/have done APICS certification?
A: Since this is a big list of more than 1,500 organizations, please send a request to KnoWerX
for a document titled List of Organisations - APICS Certification by sending an e-mail to one
of the e-mails nearest to your city bengaluru@knowerx.com | chennai@knowerx.com |
delhi@knowerx.com | hyderabad@knowerx.com | kolkata@knowerx.com |
mumbai@knowerx.com | nagpur@knowerx.com | nasik@knowerx.com |
pune@knowerx.com.

Q: How APICS exams are different from university exams?


A: APICS exams are not textbook based, rather these are body of knowledge (BOK) based. This
means that the questions will not be restricted to a book or a set of books. That is why APICS
does not have "textbooks" but have "primary references". Also note that APICS exams test
your skills at the application (higher) level of Blooms Taxonomy rather than at the
knowledge or comprehension (lower) level that may be sufficient to pass a university
exam.

Q: Is there any penalty for choosing wrong answers? Is there negative marking?
A: No, there is no penalty for choosing a wrong answer (i.e., there are no negative marks). You
should answer all exam questions. Leave no question unanswered even if you dont have
time to read it!

Q: What is the passing rate in APICS CSCP exams in India?


A: The passing rate for APICS CSCP exams in India was:
Year CSCP
2011 56.39%
2012 67.56%
2013 71.78%

Q: What is the age profile of APICS CSCP certification candidates in India?


A: As per data from 2011 to 2013:
Age group Percentage
Below 25 years 5.39%
25 or above but below 30 years 48.47%
30 or above but below 35 years 25.87%
35 or above but below 40 years 12.46%
40 years or above 7.81%

Q: What is the highest academic qualification level of APICS CSCP certification candidates in
India?
A: As per data from 2011 to 2013, approximately 2.62% have diploma, 41.29% have bachelor's
degree, 55.78% have master's degree, and rest have doctorate.

Q: What is the academic background of APICS CSCP certification candidates in India?


A: As per data from 2011 to 2013, approximately 49.05% are with engineering education,
43.11% with management education, 4.42% with computer science education, apart from
other educational qualifications like economics, art, behavioural science, earth science,

All policies and procedures in this information booklet are subject to change without notice. 30
mathematics, physics, health sciences, area studies, chemistry, communications, education,
theatre, etc.

Q: What is the working area of APICS CSCP certification candidates in India?


A: As per data from 2011 to 2013, approximately 28.04% are students (mostly master's level in
management field), 23.88% work in the IT/ERP consultancy field, 22.44% work in the supply
chain management field, 20.99% in management consultancy field and rest work in other
fields like sales & marketing, service, R&D, finance, etc.

Q: What is the industry of APICS CSCP certification candidates in India?


A: As per data from 2011 to 2013, approximately 40.61% work in the IT industry, 23.88% work
in the manufacturing industry, 14.18% study in academic institutions, 6.00% work in other
service industries, 4.34% work in consultancy firms, 3.83% work in retail/logistics industry,
and rest in other industries.

Q: What percentage of individuals is sponsored by their companies for CSCP?


A: As per data from 2011 to 2013, approximately 21.33% individuals were sponsored by their
companies.

Q: Do I have to be an APICS member for taking APICS certification exams?


A: No, you need not be an APICS member.

Q: Do APICS members get a discount on the exam registration fees?


A: Yes, they get discount on exam registration fees in India. Please note that after you fill the
APICS membership application and pay the APICS membership fees, APICS may take up to
one week to start your membership benefits. Therefore, to avail membership benefit of
exam fees, you must become APICS members at least one week prior to APICS exam
registration deadline. Please do not forget to mention the campaign code as XEKNOW88 on
the membership application form to receive a special gift from KnoWerX. For your
information, APICS International Professional e-Membership dues are US$ 125 per year, and
for APICS Student Membership dues are US$ 25 per year. For more information, please
contact KnoWerX directly.

Q: Is there an expiration date for approved eligibility applications?


A: No. Once a candidates APICS CSCP exam eligibility application is approved, he or she will not
be required to reapply for eligibility to register for and take an APICS CSCP exam in the
future.

Q: What does related business experience mean in terms of the exam eligibility
requirements?
A: APICS defines related experience as work that is directly connected to some aspect of the
supply chain. This can include raw materials extraction, transportation and logistics,
procurement, manufacturing, warehousing, distribution, retail, customer service, software
design and support, and other areas that directly affect the supply chain. Workers who
operate transportation or materials moving equipment or machines or processing
equipment that require an intermediate level of training would qualify. Managers, officials,
professionals, technicians, sales personnel, quality and quality control personnel, and skilled
craft workers will generally be considered eligible.

Examples of work experience that would not qualify include clerical and administrative
support positions such as data entry, duplicating machine operator, file clerks, office

All policies and procedures in this information booklet are subject to change without notice. 31
machine operators, secretaries, telephone operators, order clerks and/or unskilled labour
positions where the duties require little or no independent judgment or specialized training.

Q: What if my name has changed since registration?


A: Please write to exams@apics.org.

Q: How can I provide feedback on the exam content?


A: If you would like to provide feedback on exam questions, write to certification@apics.org, or
APICS CPIM Exam
8430 West Bryn Mawr Avenue, Suite 1000
Chicago, IL 60631-3439 USA

Q: What should I do if I have a test centre complaint?


A: If you have a complaint about your test centre or the test centre management, promptly
write to Prometric at apics@prometric.com.

All policies and procedures in this information booklet are subject to change without notice. 32
Whom Should You Contact?
Contact KnoWerX if you
Need information about the APICS CPIM program
Want to purchase an exam credit
Have a question about a payment method
Have problems completing the Authorization to Test Request Form
Have a question about preparation for exam
Want to purchase study materials
Want to register in an instructor-led course
Missed your scheduled exam for emergency reasons
Any other help not mentioned here

KnoWerX Education (India) Private Limited


C-1 Avon Plaza-I, Thakur Complex
Kandivali (East)
Mumbai 400 101

bengaluru@knowerx.com (022)425 66 461 chennai@knowerx.com (022)425 66 462


delhi@knowerx.com (022)425 66 463 hyderabad@knowerx.com (022)425 66 465
kolkata@knowerx.com (022)425 66 466 mumbai@knowerx.com (022)425 66 464
nagpur@knowerx.com (022)425 66 467 nasik@knowerx.com (022)425 66 468
pune@knowerx.com (022)425 66 469 tcd@knowerx.com (022)425 66 435

Contact APICS Customer Service at service@apics.org if you


Need help with your APICS ID, username or password

Contact APICS at exams@apics.org if you


Need help with any unresolved testing problems
Did not receive ATT confirmatory email
Need to make a name change after the ATT was issued
Need to change any other information after ATT was issued
Have any questions regarding primary or secondary identifications

Contact APICS at certification@apics.org if you


Have any query/feedback on eligibility
Have any query/feedback on exam content
Want to challenge your exam result
Want to rescore your exam
Have questions regarding the APICS Certification Maintenance program

Contact Prometric at apics@prometric.com if you


Need help scheduling your exam or confirmation notice email
Want to reschedule or cancel your exam test date
Did not receive or have a question about or correction to your confirmation notice
Wonder if your exam has been cancelled because of bad weather
Need assistance with unresolved scheduling problems
Need special accommodations for an exam
Need help with non-receipt of score report
Have a complaint about a test centre or a testing experience

All policies and procedures in this information booklet are subject to change without notice. 33
Developing People for Businesses to Succeed

KnoWerX Education (India) Private Limited


C-1 Avon Plaza-I, Thakur Complex,
Kandivali (East), Mumbai 400 101
Tel: +91(22)425 66 400, Fax: +91(22)425 66 499
Web: http://www.knowerx.com