BRIEFING DISCUSSION GUIDE

Topic: Metrobank EMV Chip Cards

Discussion for month of: July Week #: 2 & 3
_____________________________________________________________________________

Objective
To educate the employees on the new Metrobank EMV Chip Cards
To know specific features of the new Metrobank EMV Chip Cards

Discussion Format:
1. Benefits of Metrobank EMV Chip Cards
2. Frequently Asked Questions on Metrobank EMV Chip Cards
3. Protecting Yourself Against Debit Card Fraud
___________________________________________________________________________
1. Facilitator: What are Metrobank EMV Chip Cards?

All Richmonde Hotel Employees are now using Metrobank EMV Chip Cards for individual
payroll accounts.
EMV stands for Europay, Mastercard and VISA. It is a global standard for credit, debit and
prepaid payment cards based on a chip card technology.
The replacement of cards from Metrobank Regular ET was in line with the issuance of
Bangko Sentral ng Pilipinas Circular No. 859 or the Europay, Mastercard and Visa
Implementation Guidelines.

2. Facilitator: What are the benefits of the Metrobank EMV Chip Cards?

Reduces Fraud
o Provides better fraud protection than traditional cards when used at a chip-enabled
terminal
o Embedded microchip encrypts information and communicates with the terminal to
determine whether the card is authentic. This provides an added layer of security
when making face-to-face transactions.

Provides Global Payment Interoperability

o EMV standard is being adopted globally and has significantly reduced counterfeit
card fraud

Easy and Convenient Shopping

o Card is simply inserted into an EMV chip terminal when making the purchase at point-
of-sale (POS).

3. Facilitator: What are the transaction limits of the new Metrobank EMV chip card?

Withdrawal
o Maximum daily withdrawal shall be Php30,000 (or foreign currency equivalent).
1
 Point-of-Sale (including eCommerce)
o Maximum daily point-of sale transactions including online purchases shall be Php30,000
(or foreign currency equivalent)

* Should you wish to change your limits, you may call Metrobank Contact Center at (02) 8700-
700 (Domestic Toll Free 1-800-1888-5775).

4. Facilitator: May the Metrobank EMV Chip Card be used for online transactions?

Your new card may be used for online transactions. However, if you have already registered
your old card information with certain online merchants, you have to register again using the
new card information.
Likewise, if you have recurring payments already set up, please be sure to coordinate with
these merchants with your new card number and expiration date to ensure continuous service.

5. Facilitator: What should be done if the Metrobank EMV Chip Card is defective?

If the new card is defective, a replacement may be given for FREE at your preferred
Metrobank branch.

6. Facilitator: What should be done if there is a suspicious activity in your bank account or the card
gests lost or stolen?

Immediately notify Metrobank if you detect any suspicious activities in your account or id the
card gets lost or stolen.
You may call Metrobank Contact Center at (02) 8700-700 (Domestic Toll Free 1-800-1888-
5775).
If the new Metrobank EMV chip-enabled card becomes lost or stolen, a replacement fee of
Php150.00 will be charged

7. Facilitator: Suggestions in handling your Metrobank EMV Cards.

Your new cards may be used in retail stores as debit cards. Make sure to sign the back of your
new Metrobank EMV cards. Alternatively, you may also write Please see ID on the signature
field to prompt cashiers in retail outlets to seek identification card first before processing the
sale.
Regularly update your contact information (i.e. mobile number, email, address, etc.) that you
gave to the bank. This will make it faster for the bank to notify you of any suspicious
transactions.
Be smart with online transactions. Shop with credible merchants and look for secure
transaction symbols like the lock icon on your browser and avoid using public hotspots for
online payments.
Regularly check your account balance and transaction history. You may view your transaction
history thru enrolling in Metrobanks online banking system
2
 (https://personal.metrobankdirect.com). If you see anything suspicious, immediately report it to
the bank.
Take note of the emergency hotline / customer service number at the back of your card and
call it immediately in case your card gets stolen or lost.
If youre planning to use your card abroad, let the bank know your travel dates and destination.
Be vigilant of your surroundings when approaching or using an ATM. Make it a habit to cover
your hand and pin pad as you enter your PIN on the ATM.
Never share your ATM PIN to anyone.