Highlight Review

Progress and outcomes 2007

contents
foreword 2

1 about the Care Services 3

Improvement Partnership
how we work 4
CSIP’s current priorities 6

2 recurrent themes 8
integration and partnership working 8
commissioning 10
personalisation, choice 12
and control
equality and diversity 14

contacts 16

about this review

This year’s highlight annual review
gives stakeholders information about
CSIP’s progress, achievements and
current priorities. For readers not familiar
with CSIP, Section 1 provides an
introduction to the approach we take in
our work and Section 2 gives an insight
into how CSIP works with organisations
to improve services.
More detailed annual reports produced
by individual programmes and regional
development centres can be found on their
websites. These are referenced in the
contact information section page 16.

1
foreword
Welcome to this highlight review
which we hope will give you a
flavour of the work the Care
Services Improvement
Partnership has undertaken over
the past year, to complement
our more detailed programme
and regional annual reviews.
Complex challenges that bring us
together in search of shared solutions
We believe we have something important to say
about how services can best equip themselves
to respond to the immediate and future
challenges we face. How do we gear services
to support people to lead their lives fully and
independently in ways they choose? How can
services be more responsive to the needs of
their local communities? How can we ensure
everyone has equal access to high quality care?
How can services work with society as a whole
to plan now for the changing demands of an
ageing population?
Given the day-to-day pressures of delivering
services, it is not easy to find space to think
collectively about solutions to these complex
but urgent questions. Our role is to support
services to do just that, and in the process,
bring about self-sustaining improvement.
* Independent stakeholder research, Ipsos-MORI, August 2007
2
Our skills, our impact, our value
We know that our work is valued. Of those health
and social care stakeholders aware or directly
involved in our work, 81% reported positive
feedback on CSIP's impact in their region. Three
in five people working in health and social care
believe that CSIP has helped improve services in
their region*. Our focus on integration and
partnership working is recognised as one of the
foundations underlying all that we do.
While we have remained focused on delivering
the business in hand, we are in the process of
organisational change, as part of the Department
of Health’s programme to strengthen its
presence in the regions and the Strategic Health
Authority (SHA) review of National Programmes.
We welcome the increased involvement of the
SHAs to ensure our work continues to be
driven, and accountable to local need. We are
working more closely with our regional public
health and Government Office colleagues. We
have strengthened links with social care leaders,
the Association of Directors of Adult Social
Services (ADASS) and Association of Directors
of Children’s Services (ADCS). We now look
forward to building on our already strong
working relationships in the future.
Through strength in partnerships, regardless of
changes in organisational arrangements, work
will continue where it is most needed and where
it is making a difference to people's lives.
Peter Horn
National Director, CSIP
 about the care service improvement partnership

1 about the Care

Services Improvement
Partnership
The Care Services
Improvement Partnership
(CSIP) was created in 2005 with
the integration of a number of
initiatives supporting the
development of services to help
improve people’s lives.
Commissioned by the Department of Health and
other agencies, CSIP aims to achieve this by
supporting the implementation of national policy
for local benefit. We work with communities,
systems and organisations that are engaged
with the health and social care needs of:
Our main objectives are to:
• promote the improvement of services to lead
to better performance and higher quality care
for the people who use them
• support people to live more independently,
by promoting more choice, improved access,
and greater control for people in their
dealings with care providers, and
• facilitate system change (for example,
the reconfiguration of health and social care
organisations and the improved relationships
between statutory and non-statutory sectors).
CSIP provides support through eight regional
development centres (RDCs) and a range of
national programmes.

• people with mental health problems

• people with learning disabilities
• older people
• people with physical disabilities or
sensory impairement
• children, young people and families
• people in the criminal justice system, and
• the families, carers and supporters
of these groups.

3
how we work
The everyday work of a regional
development centre (RDC)
includes a combination of
locally and nationally driven
priorities for its region.
Each centre also has responsibility for leading
specific CSIP national programmes. We work with
organisations that commission and provide services
to solve problems and put them into practice.
Each RDC employs an experienced team of people
with a wide range of skills. Staff include practitioners
and managers from health and social care,
education and criminal justice, and people with
experience of working in the statutory, voluntary and
independent sectors. We also employ carers and
people who use services directly to help ensure our
approach is centred on people’s real needs.
CSIP’s national programmes include:
• Adult Social Care programme
• Children, Young People and
Families programme
• CSIP Networks
• Health and Social Care in
Criminal Justice programme
• National Institute for Mental Health in
England (NIMHE)
• Older People's programme
• Physical Disabilities and Sensory Impairment
programme, and
• Valuing People Support Team.
A small central team provides corporate support
to all the RDCs in business management,
human resources, communications, information
and knowledge management.
4
The way CSIP works reflects the
complex challenges that face today’s
services. We work in three ways:
• building capacity and capability locally
• supporting policy implementation, and
• informing policy development.
Building capacity and capability locally
CSIP works with local staff to help build local
capacity to deliver on lasting improvements. We
use a range of service improvement tools to
help local teams build on their own capabilities
and on their current capacity.
Examples include:
• reducing delayed transfers from hospital for
older people – improving data collection,
analysis to map the journey of people who use
services and identify problems in the system
to reduce delays in transfer from hospital
• the 10 High Impact Changes in mental health
services – using evidence-based tools and
technology to help to build a culture of service
improvement by working closely with service
providers and people who use services, and
• the Care Services Efficiency Delivery
programme – which has worked closely with
many local authorities to develop sustainable
efficiency improvements in adult social care.
Supporting policy implementation
Many of CSIP’s efforts have focused on
providing practical support to improve the
implementation of national policy. This includes
developing online tool-kits, setting up training
sessions, facilitating networks and taking a
lead role in running local pilot projects or
early implementation sites.
 about the care service improvement partnership
Examples include:
• The role of public health in integrating services,
a CSIP publication, with supporting learning
events, describing and exploring how public
health specialists can contribute to the design
of joint strategic needs assessment and the
development of whole systems approaches.
• The Children, Young People and Families
programme which has delivered an outcomes
based children and adolescent mental health
(CAMHS) leadership course. This supports
the CAMHS workforce and those involved in
services to develop and sustain progress on
delivering a comprehensive nationwide
CAMHS service, and
• The Valuing People Support Team works
with people in primary care settings to
improve the experience of, and access to,
services for people with learning disabilities.
Informing policy development
CSIP uses its local connections and networks
to help advise policy-makers so that policy
development is better informed by everyday
practice. Examples of our work on policy
development include:
• leading the Department of Health consultation
on the Commissioning framework for health and
well-being with input from regional partners, and
• developing national demonstration sites
through the Improving Access to
Psychological Therapies programme.
Promoting innovation and system reform, which
follow on from policy development, is a central
part of our work programme.
Networking and sharing the learning
CSIP runs a number of learning and improvement
networks that bring together a broad range of
people in health and social care organisations,
people who use services and carers to share the
learning, and signpost good practice.
These include the national programme CSIP
Networks, incorporating the Integrated Care
Network and the Better Commissioning
Network, Telecare and Housing Learning and
Improvement Networks (LINs). CSIP also facilitates
a large number of regionally and locally based
networks, including social care leadership, dual
diagnosis, and mental health legislation
implementation networks.
5
CSIP’s current
priorities
Looking forward, there are plans
for CSIP’s work to have clearer
governance and accountability
arrangements especially at the
regional level. We will continue
to ensure that responsibilities
and resources are devolved
effectively to the regions. This
section gives you a flavour of
our current priorities.
Increasingly, we will be responding to local
priorities by working with regional and
local organisations to assist in the
delivery of national policy for
local benefit.
Informing policy
development
SUPPORTING SYSTEM CHANGE
6
For example, the mental health programme will
be looking at how priorities such as
commissioning, delivering race equality,
psychological therapies, and new mental health
legislation can best be delivered. CSIP also
plays a key role in the development of
personalisation through the individual budget
pilot programme, direct payments uptake and
implementation of person-centred approaches.
We also work with our commissioners and the
Joint Improvement Partnership for adult social
care to develop an enhanced social care
function within the regions. Here, facilitating
strengthened social care leadership is key as
we continue to provide support for priority
councils and assist in the negotiation of Local
Area Agreements (LAAs).
Building capacity
and capability
locally
IMPROVED
OUTCOMES
Supporting policy
implementation
 about the care service improvement partnership
Other priorities include:
• supporting the implementation of the mental
health acute inpatient care and dual
diagnosis programmes, and facilitating the
mental health trusts collaborative project
(delivered through NIMHE)
• regarding older people, implementing
Everybody's business, supporting the
development of the dementia strategy;
promoting Dignity in care, implementing
the new NHS continuing care framework
and facilitating Partnerships for Older
People Projects (POPPs) and
promoting independence
• working to support commissioning
competencies across NHS and local
authority systems and disseminating good
practice to influence better outcomes for
local populations
• supporting strategies to allow people with
learning disabilities access to full
employment, improved health services and
care closer to home, including support for
the closure of NHS campuses
• working with people and services to support
the implementation of Every child matters
and Maternity matters, and
• advising on improving the clinical
management of substance misuse problems
among young persons and adults in the
criminal justice system.
CSIP has published a 07/08 business plan
which provides more detail on programme
priorities, which is available on the CSIP website
www.csip.org.uk
7
2 recurrent themes
integration and
partnership
working
CSIP aims to promote integrated
working at all levels, from
strategy development to system
reform and service redesign.
Here are some examples of how
we have achieved this.
Joint improvement partnerships (JIPs)
In the past year CSIP has led in the development
of JIP. This is a strategic partnership which unites
improvement bodies to develop and oversee
implementation of a comprehensive and
coordinated improvement strategy for social care.
We played a role in establishing the regional
JIPs, underpinning the Association of Directors
of Adult Social Services (ADASS) work plans
and regional priorities. Many regions already
have agreed action plans and others are
currently developing them.
Local area agreements (LAAs)
Throughout 06/07 and again in 07/08, we played
a key role in facilitating the implementation of
local area agreements, (see box) to create better
local integration across health and social care.
The Integrated Care Network (ICN), the
Commissioning, Housing and Telecare Learning
& Improvement Networks, and Adult Social
Care Programme all promote the development
of strategic partnership working. This provides
consultation and brokerage to localities seeking
to strengthen partnerships and offers advice on
leadership and governance arrangements.
8
CASESTUDY
Local area agreements (LAAs)in focus:
building capacity and capability
In the East of England, Southend Borough Council
was in phase three of negotiating the LAA when CSIP
lent its support. The Commission for Social Care
Inspection (CSCI) identified Southend as a council
requiring priority improvement. CSIP worked with
the Government Office and Regional Public health
group to support the council to develop an LAA.
Southend planned to apply for a stretch target for
direct payments. CSIP then worked with the
Department of Health performance leads and CSCI
to assist Southend in setting a challenging target.
CSIP Adult Social Care regional change agent
Amanda Reynolds says: "CSIP built a close working
relationship with Southend. Take up of direct
payments (see p10) was historically low, so we
encouraged them to develop a more challenging
direct payments stretch target. We then sought
Department of Health and CSCI input to agree the
new target".
The council is now on track to exceed its target.
"The council has used the challenge of the LAA as
a catalyst for wider improvement in social care.
This year, CSCI is likely to consider that the
council's performance has improved. Southend
council put in a huge amount of effort to
strengthen social care and has introduced strong
leadership mechanisms to drive this change. Due
to our role supporting local authorities CSIP was
able to be part of this step change.”
 recurrent themes

Improving local service redesign Reducing health inequalities:

through integration integrating services
We know that effective integrated working brings CSIP has worked with public health colleagues
about improved outcomes for people who use to develop an initiative highlighting how public
services. It reduces duplication of effort and health can support local government and health
generates efficiency savings. We work with professionals to identify need, set priorities and
commissioners and providers to redesign develop integrated services to maximise health
services to embrace a whole systems approach. and well-being. The ICN’s The Role of Public
Health in Integrated Services is aimed at those
Some of our achievements at a glance are: who commission, manage or deliver integrated
services in England and provides an overview of
• advising multi-agency boards in the Southeast to
the scope of public health practice. It
change their delivery of integrated commissioning
showcases some of the tools and techniques
services to give more emphasis to Dignity in care.
that might be used in designing and evaluating
• introducing public health programmes with integrated services.
offenders in prison and in the community,
such as Walk your way to health, Exercise
reform and Smoking cessation across all nine
Government Offices for the Regions, and
• providing advice to partnerships seeking to
improve their Section 31 agreements around
specific care group economies.

9
 commissioning
Support for the development of
commissioning has become
another recurrent theme in
CSIP’s work. The past year has
seen a number of new policy
recommendations, reports and
other related activities around
this theme. CSIP runs dedicated
commissioning programmes and
several commissioner
development initiatives.
Informing commissioning policy
development
CSIP has built its links with the Department of
Health policy teams and across government
departments and other agencies on
commissioning development across care groups
and settings. We conducted a consultation
exercise for the Department of Health on the
Commissioning framework for health and
well-being, and advised on the production of
the Next steps guidance (Autumn 2007), which
identifies nine specific work streams that CSIP
will support. We also provided input into the
Department of Communities and Local
Government (DCLG) review of local government
commissioning and worked with Cabinet Office
partners to support third sector development
around commissioning.
10
Building capacity and capability for
effective commissioning locally
CSIP has introduced regional commissioning
management development programmes to build
local commissioning competency. These are
particularly informed by the skills gaps and
other issues identified in the Fitness for purpose
reviews of primary care trusts (PCTs).
Bringing policy development
and practice together
In 07/08, CSIP provided a range of tools and
guidance to assist commissioners in
strengthening the link between policy and
practice. We managed a range of conferences,
networks and other regional groups to address
commissioning development issues. Examples
include practice-based commissioning learning
events, seminars on developing long-term
commissioning strategies and guidance on
commissioning services for people with long-
term neurological conditions. Tools developed
include the introduction of online podcasts as
training and awareness-raising products.
Some of our achievements
2006/7 at a glance.
• we supported the design and joint delivery
of a commissioning management
development programme for teams from
local authorities, health and third sector,
including accreditation arrangement with
Teeside University
• we worked with primary care trust
commissioners in London to increase
awareness and investment in Telecare activity
for people with long-term physical conditions
 recurrent themes

CASESTUDY
One Commissioner in a unity authority says:
“The pace of change in commissioning is so
rapid, and we are constantly being asked to work
in different ways, to different priorities. As a
relatively small unitary authority we struggle for
capacity and our commissioning colleagues in the
primary care trust are equally hard pressed. It's
great to have the resources that CSIP makes
available that short-circuit our developing them, or
when events are brought into the region to help us
get up to speed quickly."

• we supported the development of joint

strategic needs assessment plans in
conjunction with the eastern regional public
health group, and
• we established the regional
development network programme for
mental health commissioners (including
residential programmes).

11
 personalisation,
choice and control
Personalisation is a recurrent theme
that runs through much of CSIP’s
work. Throughout 06/07 CSIP
worked closely with Department
of Health colleagues to set up
networking opportunities for local
authorities to share learning
around implementing a number
of programmes that foster
personalisation, choice and control.
in Control
Together with the Department of Health, CSIP
has sponsored the in Control initiative, a cross
government and voluntary sector partnership
first set up by CSIP’s Valuing People Support
Team, Mencap and other partners. in Control
works with local authorities (LAs) to change
how they organise social care so people who
need support can take more control of their
own lives. By the end 06/07, two thirds of LAs
had joined in Control (in-control.org.uk).
Direct payments and individual
budgets: implementing the policy
CSIP held a series of learning events which
informed the creation of a direct payments
national solution set, launched earlier in 06/07, to
identify tried and tested solutions on improving
the running and take up of direct payments
across local authorities and healthcare settings.
We also worked with LAs to support their use
of the available solutions, including the self-
assessment guide.
12
Individual budgets are currently being piloted in
13 LAs all of which now have the system up
and running. This past year, CSIP has worked
closely with the sites to identify legislative and
organisational successes as well as barriers to
implementation. As with direct payments, we
brought sites together to share the learning,
which led to the development of the Resource
allocation system, a tool to assist councils in
determining the most suitable types of individual
budget for people who require them.
Improving access to psychological
therapies – informing policy with
evidence of what works
CSIP has facilitated the roll out of the Improving
access to psychological therapies initiative (IAPT)
which tests out whether psychological therapies
for people with anxiety and depression and other
'common' mental health problems, such as Blue
Middleton (see case study right), can provide
measurable improvements in health.
In supporting the sites, CSIP helped services to
give people faster access to psychological
interventions as well as access to returning to work.
Some of our achievements
2006/7 at a glance
• In control set up a programme to support the
leadership of people with learning disabilities so
that they are able to get strategically involved in
making difference to improve services
• the Older People's Programme runs the
national database of registered Dignity
champions on behalf of the Department of
Health and provides support to champions
through regional activity and regular newsletters
 recurrent themes

CASESTUDY
Choice and improving access to psycological
therapies – Blue Middleton, has experienced
depression for the past 22 years. He has also
had additional symptoms of chronic anxiety,
insomnia, and panic attacks. Blue says:
“I first approached a GP about my depression
when I was 19. I was given diazepam which
made my state worse.
Although I was in a happy relationship and full-time
employment, I felt isolated within myself. I was
unable to discuss my thoughts openly with friends
and work. As time progressed my depression went
untreated, due to fear. As I then matured I made
new friends with whom I felt able to discuss my
innermost feelings. By this time I was encountering
panic attacks and insomnia.
A succession of bad things happening in my life
led me to seek out counselling, in the short term
this seemed to be the support I needed. The
counselling was a good "weekly outlet".
Hitting 40 years of age and under guidance of my long-
term GP I was offered a new service offering CBT in my
local area. In the past year I have achieved exactly my CASESTUDY
objectives set out in my first session with my therapist,
of being more confident within myself, and of having CSIP’s support in this area has contributed
more control of the direction of my life. I am now taking to improvements in care for people such as
steps to getting back into the workplace. Julia Winter who now has greater choice
Blue says he is indebted to this treatment, and and control:
would recommend that this service become more Julia Winter, who is disabled and a wheelchair user,
widely available. has used her Individual Budget to adapt her home
and hire a personal assistant to provide support for
her as a parent and during work commitments.
Disabled since 1996 Julia has an individual budget
• in the North West, CSIP supported one of the which means she is allocated a sum of money and
Partnerships for Older People Projects (POPP)
to establish a partnership board run by older can decide herself how best to use it. In the past
people which receives a budget to year she bought equipment to help her breathe.
commission services in their locality, enabling She has also bought special ramps to allow her
independent and active involvement, and wheelchair access into the house.
Julia says: "I was happy on direct payments. But it is
• Valuing People Support Team and the Housing all about assessment of your needs and very medical.
Learning and Improvement Network jointly
developed the extra care housing programme, The individual budgets questionnaire asks 'what is the
supporting better telecare, personalisiation and most important thing in your life? ' I had never been
use of Individual Budgets for people with asked that before. It has changed my life!"
learning disabilities.

13
 equality & diversity
Promoting equal access and
quality of care for all people,
regardless of age, disability or
race, is a central theme
embedded across CSIP’s
programmes. CSIP’s Regional
Development Centre’s jointly plan
with services and stakeholders
to ensure our work is tailored
and responsive to the needs of
their local populations.
Specific workstreams and initiatives include
the Delivering Race Equality mental health
programme, Valuing People Equalities
workstream, the Equalities workstream within
the CAMHS programme, and the National
Gender Equality and Women's Mental Health
action plans. Some examples of CSIP’s
equalities work follow.
Working with services to promote
awareness and action around
equalities issues
In 2006/07 CSIP’s Valuing People Support
Team (VSPT) ran events in partnership with the
Local Government Association (LGA) for elected
members of Local Authorities on the Disability
Equalities Duty (2007). With sessions led by
people with learning disabilities, the events
aimed to awareness raise and explain the
requirements of the new legislation.
14
CSIP’s Physical Disability and Sensory
Impairment Programme has a role in promoting
equality and diversity. This past year, the
national programme has worked with prison
health teams to improve access to information
and support for older and disabled people.
Nationally CSIP has rolled out the Towards
Equality and Access (TEA) initiative, promoting
telecare, telehealth and telemedicine so that
local authorities and health organisations can
better understand how these systems improve
access to local services for deaf people.
Working so local communities to take
the lead – Delivering Race Equality
(DRE) Programme
A major CSIP initiative is promoting the
implementation of Delivering Race Equality in
Mental Health Care (DH, 2005), a five-year
action plan for reducing inequalities in Black
and minority ethnic patients' access to,
experience of, and outcomes from mental
health services.
CSIP has worked with local communities to
strengthen DRE's regional implementation.
In 06/07, 17 focused implementation sites
were established to look at the needs of local
communities. We also supported 80
community engagement projects nationally to
forge partnerships between community and
voluntary groups.
 recurrent themes

CASESTUDY
Some of our achievements
Equalities, Diversity and Policy
2006/7 at a glance
implementation – Guilaine Kinouani believes
the work of CSIP has enabled her to better • developed Through Assistive Technology
implement DRE in her borough. She is a DRE (TATE), an initiative to help people with
community development worker attached learning disability find employment
to Fanon; a BME voluntary organisation and
is funded by Lambeth PCT. She says: "I see • incorporated the DRE into the choice,
suicide prevention, criminal justice, mental
my work as a CDW bringing about change health legislation, and Improving Access to
both within mental health services and the Psychological Therapies agenda
BME population. Our role is to bridge the gap
between services and BME communities." • helped to mainstream the DRE in trust-wide
service improvement initiatives
Guilaine's work for DRE began last year and
involves looking at care pathways of black men • facilitated the roll out of CAMHS cultural
with mental health problems in forensic settings. competence training, and
She works as a link between formal criminal
justice, mental health services and the prisoners • coordinated and support the Dignity in Care
whose views are generally unreported. (DH, 2006/07) Champions' work to prevent
discrimination against older people.
She says: "There has been a lot of talk about
increasing capacity in the BME community but we
also need to build capacity in mental health
services. It has been said that these communities
do not engage with mental health services and that
change has to come from within BME communities”

15
 contacts
CSIP regional development centres
North East, Yorkshire and Humber
development centre
Genesis 5, Innovation Way,
Off University Road, Heslington,
York, YO120 5DQ
Sally Prescott, Director
Phil Sculthorpe will be covering
her role until December 2007
tel: 01904 717 260
www.neyh.csip.org.uk
North West development centre
Dean Repper, regional director
Dean.Repper@northwest.csip.org.uk
Hyde Hospital, 2nd Floor South,
Grange Road South, Hyde, SK14 5NY
tel: 0161 351 4930
East Midlands development centre
Mary Clifton, regional director
Mary.Clifton@eastmidlands.csip.nhs.uk
3rd Floor, Mill 3, Pleaseley Vale Business Park,
Outgang Lane, Mansfield, NG19 8RL.
tel: 01623 812 941
The East Midlands RDC 06/07 annual
review is available on their
websitewww.eastmidlands.csip.org.uk
West Midlands development centre
Ian McPherson, regional director
Ian.McPherson@csip.org.uk
The Uffculme Centre, Queensbridge Road,
Moseley, Birmingham, B13 8QY.
tel: 0121 678 4854
The West Midlands RDC 06/07 annual
review is available on their website
www.westmidlands.csip.org.uk
Eastern development centre
Kieron Murphy, regional director
Kieron.Murphy@csip.org.uk
654The Crescent, Colchester Business Park,
Colchester, Essex, CO4 9YQ.
tel: 01206 287541
16
London development centre
Melba Wilson, regional director
Melba.Wilson@londondevelopmentcentre.org
11-13 Cavendish Square
London, W1G OAN.
tel: 0207 307 2457
www.londondevelopmentcentre.org
South East development centre
Jackie Ardley, regional director
Jackie.Ardley@csip.org.uk
3000 Cathedral Hill
Guildford, GU2 7YB
tel: 01483 246500
The South East RDC 06/07 annual
review is available on their website
www.southeast.csip.org.uk
South West development centre
Paddy Cooney, regional director
Paddy.Cooney@nimhesw.nhs.uk
Mallard Court, Express Park, Bristol Road,
Bridgwater, Somerset, TA6 44RN
tel: 01278 432 002
www.southwest.csip.org.uk
National programmes
Children, Young People and Families
Dean Repper, acting national programme lead
Dean.Repper@northwest.csip.org.uk
tel: 0161 351 4930
The Children, Young People and Families
leaflet is available on the CSIP website
www.csip.org.uk
CSIP Networks
Jeremy Porteus, national programme lead
Jeremy.Porteus@dh.gsi.gov.uk
tel: 0207 972 1330
Janet Crampton, acting commissioning
programme lead
janet.crampton@dh.gsi.gov.uk
tel: 020 7972 4606
www.icn.csip.org.uk
Health and social care in criminal justice
Alistair McIntyre, interim national
programme lead
Alastair.Mcintyre@csip.org.uk
tel: 020 7972 4464
www.hsccjp.csip.org.uk
Learning disabilities
(Valuing People Support Team)
Sue Carmichael, joint programme lead
Sue.Carmichael@dh.gsi.gov.uk
tel: 020 7972 1211
Debra Moore, joint programme lead
Debra.Moore@csip.org.uk
tel: 0113 25 45652
Mental health (National Institute
for Mental Health in England)
Ian McPherson, programme lead
ian.mcpherson@csip.org.uk
tel: 0121 678 4854
Older people
Ruth Eley, programme lead
Ruth.Eley@dh.gsi.gov.uk
tel: 07789 653200
Physically Disability and
Sensory Impairment
Ian Salt, programme lead
Ian.Salt@dh.gsi.gov.uk
tel: 07812 337647
Adult Social Care programme
Julia Ross, programme lead
Julia.Ross@dh.gsi.gov.uk
tel: 07979 505 327
www.socialcare.csip.org.uk
Websites
For up to date news on CSIP visit our
website at www.csip.org.uk. You can link
from this site to individual development
centre and national programme sites.
CSIP Central
Peter Horn, national director
Peter.Horn@dh.gsi.gov.uk
tel: 0207 972 4803
Ingrid Steele, director of communications
and knowledge services
Ingrid is on maternity leave until Feburary 2008
Current contact is:
Simon Pearson, team co-ordinator
tel: 07884 473499
Phil Sculthorpe, director of business services
Phil.Sculthorpe@csip.org.uk
tel: 0113 2545187
Communication and knowledge services
team
ask@csip.org.uk
tel: 0113 2545127
Transition Planning Team
CSIP, with the Department of Health
and working alongside key partners such
as the SHAs, has set up a transition
planning team for 07/08 to focus on
changes to how CSIP operates.
Key CSIP contacts include:
Andy Nash, director of implementation
andy.nash@dh.gsi.gov.uk
Carmel Mann, human resources lead
carmel.mann@csip.org.uk
Alison Cooley, communications lead
alison.cooley@dh.gsi.gov.uk
For general information on the
transition planning, email:
regionalpresence@dh.gsi.gov.uk
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