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ANNUAL MAINTENANCE CONTRACT (AMC)

The Annual Maintenance Contract is provided to our customers to ensure timely preventive maintenance of
their valuable machines.

The services shall include routine, periodic and milestone maintenance and servicing to insure the safe,
continuous and efficient
ent operation of the machine. In general the meaning of routine, periodic and milestone
maintenance and servicing shall be as specified and/or recommended by the manufacturer of the machine
(Sparkonix).

Why AMC:

Enhances Priority over

Product regular
Quality service calls

Enhances Avoid
Life of Sudden
Machine Breakdowns

Healthy
Peace Of
Mind AMC Business
Relations
Peace of Mind:
The Annual Maintenance Contract ensures peace of mind of the customer
and involves minimal paper work in getting service
services. AMC customer service
calls are given priority over regular service calls ensuring minimal downtime
and quicker redressal of complaints.

Enhances Life of the Machine:

Life of the machine enhances after periodical and proper servicing. Sparkonix expertise
expertise,, fully trained service
personals ensure better health of the machine, they detect right problems at the right time in order to avoid
disruptions due to break downs.

Enhances Product Quality:

In todays competitive era, quality
lity is a prime
factor. Quality output from any machine depends
on machine's repeat performance. To get repeat
performance; machine maintenance is a key
factor.

Priority over regular service calls::

We always value our association with each and every customer. Normally AMC service calls are given more
priority and our service engineers attend and address these complaints quickly.

Avoids Sudden Breakdowns:

AMC minimizes the probability of sudden break down of machine up to 99%, so that you will
have hassle free and undisruptive production.

Healthy Business Relations:

AMC leads to better understanding and relations between you and us. We can mutually
understand each others pain and work accordingly. AMC is also mutually beneficial and
profitable in every aspect as the business is concern.
AMC for Sparkonix CNC Rib/Notch Cutting Machine:

CNC Lathe Machine

Activities in Scope:
Preventive Maintenance (Per Half yearly for 12 months) will include the following

Mechanical diagnosis.

Software diagnosis.

Electrical diagnosis
Once in 12 months we will conduct the following

Geometrical Inspection.

Preventive Maintenance Chart

Visits:

Preventive Maintenance of Machine @ 4 man days yearly.

Breakdown maintenance of machine 4 man days in 12 months.

Geometrical checking once in 12 months for one man day.

We also provide online support.

Intimation of Breakdown:
In the event of breakdown the customer should inform to Head Office at Pune by telephone/fax/Email. On
receipt of intimation Sparkonix will depute the service engineer within two working days from the date of
receipt of intimation.
For intimation of break down, please contact to Mr. Zalki (Cell No. 09881370614)

Special Benefits:
Customers who avail AMC will get following benefits for one year:
Discount on spares and consumables of CNC Lathe Machine : 10%

Cost:
We are offering the above service at a very reasonable cost. We are charging Rs. 1,20,000.00 (Rs. One lakh
twenty thousand only) plus service tax i.e.12.36% for one year.
Replacement of any deteriorated or damaged parts will be charge extra.

Payment Terms:
The full payment for AMC is to be made in advance.

Important Note:
1. The above mentioned amount is for one machine (CNC Lathe M/C) only.
2. Breakdown visits are the part of the scheme and not compulsory, in case of breakdown only it is applicable.
3. Frequency of Visit of Engineer for Preventive Maintenance:

4 Man days per year carrying out preventive maintenance as per Annual Maintenance contract.

4 Man days breakdown maintenance.

1 Man-day of Geometrical Check.

8 Days prior intimation required before taking up preventive maintenance.

The schedule of the visits shall be prepared in consultation with you.
4. Response Time: We shall depute our engineer at your site as per pre-designated schedules. In case of
breakdown maintenance we shall depute our service engineer within 48 hours.
5. Spare Parts and Consumables:-
These are not covered under the proposal. The list of recommended spares we will provide you soon. The
recommended spares should be procured and stocked by you. Quality of spares and consumables should be
as per recommended spares list.

6. Facilities to be provided by you:

All necessary handling facilities including tools and tackles to carry out the preventive
maintenance.

Consumable such as oils, lubricants, coolant, cleaning agent, etc.

Assistance (manual labor) for cleaning, lifting, etc.

Standard tools and instruments.
7. In case of failure of Delcam (Software), CNC Siemens system, and stabilizer, diagnosis will be
done by Sparkonix engineer but for breakdown problems or other issues you have to contact
directly to these suppliers with our help.
 ACKNOWLEDGEMENT
To,

M/S. SPARKONIX (INDIA) PVT. LTD.

B-4, H BLOCK, M.I.D.C.,

PIMPRI, PUNE: 411 018.

Kind.Attn: Mr. Ashok Zalki

Dear Sir,

As per your above mentioned scheme, we are interested to do Annual Maintenance Contract (AMC) for CNC
Lathe Machine with the below references.

1. Name of company :
2. Address of company :
3. Machine Model :
4. Machine serial no. :
5. Valid from :

Hereby we are declaring that, the given terms & conditions in your scheme are accepted & also will be followed
by us. Please find herewith a cheque / D.D. for
Rs.

Date.drawn in favour of M/S. SPARKONIX (INDIA) PVT.LTD.PUNE.

Thanking you,

(Seal & Sign)