Exercise 10

System Status Application (SSA)

Lab exercise:
System Status Application (SSA)

Situation:

The specific goal of this exercise is to connect System Status Application (SSA) to
IP Office, make some calls and analyze the output from SSA and log it into a file.

By the end of this lab, you will be able to use System Status Application for
diagnostic with IP Office.

Note:

All screenshots of system settings, names and IP addresses are taken from a
development system and will not reflect the values you will enter in your lab
system.

Please refer to the Lab Guide!

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Connect System Status Application (SSA) to IP Office, make some calls
and analyze the output from system and log data into file.
Step 1:

Launch System Status Application.

Double-click on desktop icon

Step 1a:
There are other ways to launch SSA tool.
In Manager landing page:

or Manager Menu File -> Advanced -> System Status:

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Step 2:

- The login window appears, select tab Online.

- On the first connection replace the default IP address in Control Unit IP Address with your
lab system IP Address. Refer to Lab Guide!
- Copy Administrator from the User Name field and paste it into the Password field.
- Click Logon.

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Step 3:
The application starts with the System Hardware Summary window.

Step 4:
Start a Softphone and login with a user. Double-click on Desktop icon:

Note:

Depended on your lab system it is also possible to execute this exercise using
Avaya Communicator. In that case your instructor will hand out additional
notes on how to work with Avaya Communicator on IP Office.

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Step 5:
Type the IP-Address of your system and
login as a user from your system. Refer to the Lab Guide.

Then click OK

Step 6:
Click on Extensions to see the status of your Softphone.

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Step 7:
Scroll down in this window and make a call.
Wait a few seconds and the call will route to the users mailbox.

Step 8:
In the SSA navigation tree, select Active Calls.

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Step 9:
- Make a call from your Softphone to your SIP-Phone in the vLab.
- Watch the activity in the SSA tool while you make calls.
- Dial the number of your SIP Phone and answer the call.
- End the call, call again, and let it go to voicemail.

Step 10:
Go to Trunks in SSA navigation pane.

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Analyze a SIP trunk call

Note:
This part of the SSA exercise can be done after finalizing the SIP trunk
configuration exercise.

Step 11:
Highlight your SIP line and

clickSelect button at bottom of window:

Step 12:
Summary window of the SIP line opens:

Click Trace All.

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Step 13:
- Call an extension of the remote system; i.e.:1102
- Answer the call and end call.
- Analyze output from call

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Step 14:
Change to the Utilization Summary tab and see the load of the line.

Step 15:
Select Voicemail in the navigation tree and make a call to your SIP Phone. Wait for it to
reroute to the mailbox.

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Step 16:
Select Mailboxes and display the status of mailboxes.

Step 17:

Click on the Alarms item and display status of alarms.

Then expand the Alarm tree and go to Service.

Step 18:
Click Clear All(1) and Create a Test Alarm(2).

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Step 19:
Click on item Trunks and display status of alarms.

Step 20:
Up to this point SSA was used in Online mode. Now create a Snapshot and analyze the
output. The log files can be analyzed without system access.

Click on Snapshot in the menu bar.

Step 21:
In window Select file content.

Set checkbox Include switch configuration

and click on radio button Continuous log.

Then click OK.

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Step 22:
In window Select log file options,
mark the checkbox Start new log file,

Click the radio button After 20MB.,

and then click OK.

Step 23:
The Save window opens.
Select as the destination Path Configuration folder on your desktop.
Keep the file name that is provided. Then click Save.

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Step 24:
SSA is starting to write log information.
- Make a call with your SIP Phone via your SIP Line to the remote system.
- Answer the call and then disconnect it.
- Then press LogOff to stop logging file.

Step 25:
You are logged out from your session.
To replay and view your log data click on tab Offline

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Step 26:
Click on Select a file

Step 27:
Select your log file and click Open.

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Step 28:
In the navigation tree click on + in front of Trunks and select Line:9

Step 29:
Press Trace All at bottom of window.

Step 30:
In file menu click on Replay.

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Step 31:
The Replay menu opens.
In the section Play forward you can select the timeframes to display logged data.

Note:
To get more detailed information select smaller time frames, but you need
more clicks until end of the file.

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Step 32:
Move the Replay window up to have a better view of the Trace Output.
Now you scroll up and down to analyze output.

Step 33:
In the menu bar click on Close to go back to the Log in window,

or click on Exit to quit SSA.

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