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Understanding ISO 9001:2015

7.3 Awareness
You would think that awareness requirements under this
clause were well covered from our discussion of previous
requirements namely:
In clause 5.1.1f we talked about the role of top
management in communicating the importance of effective
QMS and conforming to QMS requirements.
In 5.1.1h we talked about the role of top management in
engaging, directing and supporting employees to contribute
to the effectiveness of the QMS.
In 5.1.1i we talked about top management promoting
improvement
In clause 5.2.2 we covered how the quality policy should
be communicated, understood and applied within the
organization.
And finally in clause 6.2.1 we covered the need for the
quality objectives to be communicated.
I wont repeat what was covered in the clauses listed above. I
suggest you go back and refresh yourself on what we
discussed there. I will cover 7.3 Awareness requirements from
angles not covered in those sections.
Quality awareness must be focused on meeting customer
and regulatory requirements. We must translate this into
how all employees understand how the organizations QMS
controls do this and each employees role in achieving it.
The phrase persons doing work under the organizations
control refers to work within your QMS scope, that is done to
meet your customer requirements, whether such work is
performed onsite or offsite or by your employees or by the
external provider. This means that the requirements of this
clause must also apply to casual workers and personnel
employed by external providers performing QMS related work
for your organization, onsite or offsite.

India: C 905 Krishna Appra Saphire, Vaibhav Khand, Indirapuram. Ghaziabad. UP. India
1 .No. 16, First Floor, 70 HK Bld, Y M Road, Masjid Bunder, West Mumbai, India
UAE: Spark International FZE, PO Box 16111, RAK FTZ, RAK-UAE.
Algeria: No: 2 Etage Batimet Billayat, Cite Eyalarsa, SETIF, ALGERIA.
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In the QMS quality policy an organization must clearly say

that it will meet customer and regulatory requirements. So by
being aware of the quality policy, all workers are aware that
they must meet your organizations customer and applicable
regulatory requirements.
The quality policy leads to quality objectives. In formulating
quality objectives an organization sets quality metrics for
product, services, QMS processes, compliance with regulatory
requirements and customer satisfaction. All these objectives
are focused on meeting customer and regulatory requirements
and enhancing customer satisfaction.

India: C 905 Krishna Appra Saphire, Vaibhav Khand, Indirapuram. Ghaziabad. UP. India
2 .No. 16, First Floor, 70 HK Bld, Y M Road, Masjid Bunder, West Mumbai, India
UAE: Spark International FZE, PO Box 16111, RAK FTZ, RAK-UAE.
Algeria: No: 2 Etage Batimet Billayat, Cite Eyalarsa, SETIF, ALGERIA.