Beruflich Dokumente
Kultur Dokumente
TCxWave MT 6140
G362-0597-00
Toshiba Global Commerce Solutions
TCxWave MT 6140
G362-0597-00
Note
Before using this information and the product it supports, read the general information in Notices, on page 121 and
Safety on page iii.
April 2013
This edition applies to the Toshiba Global Commerce Solutions TCxWave MT 6140 Models 100, 10D, E10, E1D, and
EP1, and to all subsequent releases ad modifications until otherwise indicated in new editions.
If you send information to Toshiba Global Commerce Solutions, you grant Toshiba Global Commerce Solutions a
nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without
incurring any obligation to you.
toshiba 2013,
Safety
Before installing this product, read the Safety Information.
Ennen kuin asennat tmn tuotteen, lue turvaohjeet kohdasta Safety Information.
iii
Les sikkerhetsinformasjonen (Safety Information) fr du installerer dette produktet.
Safety statements
These statements provide the caution and danger information that is used in this
documentation.
Important:
For example, if a caution statement is labeled D001, translations for that caution
statement are in the Safety Information document are also labeledD001.
Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.
DANGER: To prevent a possible shock from touching two surfaces with different protective
ground (earth), use one hand, when possible, to connect or disconnect signal cables. (D001)
DANGER: An electrical outlet that is not correctly wired could place hazardous voltage on the
metal parts of the system or the devices that attach to the system. It is the responsibility of the
customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock.
(D004)
CAUTION: Energy hazard present. Shorting might result in system outage and possible physical
injury. Remove all metallic jewelry before servicing. (C001)
Safety v
CAUTION: The battery contains lithium. To avoid possible explosion, do not burn or charge the
battery.
Do not: Throw or immerse into water, heat to more than 100C (212F), repair or disassemble. (C003)
CAUTION: The power-control button on the device does not turn off the electrical current supplied
to the device. The device might also have more than one connection to dc power. To remove all
electrical current from the device, ensure that all connections to dc power are disconnected at the dc
power input terminals. (C031)
Refer to http://www.dtsc.ca.gov/hazardouswaste/perchlorate.
vii
Removing the optional cable cover . . . . . 64 Federal Communications Commission (FCC)
Installing the optional cable cover . . . . . . 65 Statement . . . . . . . . . . . . . 122
Removing and installing the I/O module . . . 65 Industry Canada Class A Emission Compliance
Removing and installing head CRUs . . . . . . 68 statement. . . . . . . . . . . . . . 122
Removing and installing the covers on the head 68 Avis de conformit aux normes d'Industrie
Removing and installing the MSR and customer Canada . . . . . . . . . . . . . . 122
display module . . . . . . . . . . . . 74 European Community (EC) Mark of Conformity
Removing and installing the micro SD card. . . 79 Statement . . . . . . . . . . . . . 122
Removing and installing the solid state drive . . 80 European Union Electromagnetic Compatibility
Removing and installing memory DIMMs . . . 81 (EMC) Directive Conformance Statement . . . 123
Removing and installing base FRUs . . . . . . 84 Germany . . . . . . . . . . . . . . 123
Removing and installing the power supply . . . 84 Australia and New Zealand . . . . . . . 124
Removing and installing head FRUs . . . . . . 86 Electrostatic Discharge (ESD) . . . . . . . 124
Removing and installing the chin . . . . . . 86 Chinese Class A warning statement . . . . . 125
Removing and installing thermal module . . . 87 Japanese Electrical Appliance and Material
Removing and installing the fan . . . . . . 91 Safety Law statement. . . . . . . . . . 125
| Removing and installing the control panel . . . 93 Japanese power line harmonics compliance
Removing and installing the touch screen statement. . . . . . . . . . . . . . 125
controller . . . . . . . . . . . . . . 94 Japanese Voluntary Control Council for
Removing and installing the system battery . . 96 Interference (VCCI) statement . . . . . . . 125
Removing and installing the solid state drive Japan Electronics and Information Technology
bracket . . . . . . . . . . . . . . . 98 Industries Association (JEITA) statement . . . 125
Removing and installing the system board . . 101 Korean communications statement . . . . . 125
Removing and installing the touch screen . . . 106 Taiwanese Class A warning statement . . . . 126
Removing and installing the liquid crystal Cable ferrite requirement . . . . . . . . . 126
display . . . . . . . . . . . . . . 111 Product recycling and disposal . . . . . . . 126
Removing and installing the MSR and customer Battery return program . . . . . . . . . . 127
display module cover. . . . . . . . . . 112 For Taiwan: . . . . . . . . . . . . . 128
Removing the MSR and customer display For the European Union: . . . . . . . . 128
module from the cover . . . . . . . . . 113 For California: . . . . . . . . . . . . 129
Installing an MSR only module in the cover . . 114 Flat panel displays . . . . . . . . . . . 129
Installing a module with a display into the Monitors and workstations . . . . . . . . . 129
cover . . . . . . . . . . . . . . . 116 Trademarks . . . . . . . . . . . . . . 129
Notice satement
Notices in this guide are defined as follows:
Notes These notices provide important tips, guidance, or advice.
Important
These notices provide information or advice that might help you avoid
inconvenient or problem situations.
Attention
These notices indicate potential damage to programs, devices, or data. An
attention notice is placed just before the instruction or situation in which
damage could occur.
CAUTION
These statements indicate situations that can be potentially hazardous to
you. A caution statement is placed just before the description of a
potentially hazardous procedure step or situation.
DANGER
These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step
or situation.
Getting started
You can solve many problems without outside assistance by following the
troubleshooting procedures included in this documentation and on the Web.
This Planning, Installation, and Hardware Service Guide describes the diagnostic tests
that you can perform, troubleshooting procedures, shutdown and power-off
procedures, provides instructions for replacing failing components, and
ix
explanations of error messages and error codes. You will also find descriptions of
the model configurations, The documentation that comes with your operating
system and software also contains troubleshooting information.
Note: The illustrations and or photographs in this publication might differ slightly
from your hardware.
Attention: Static electricity can damage the server and other electronic devices. To
avoid damage, keep static-sensitive devices in their static-protective packages until
you are ready to install them.
v Limit your movement. Movement can cause static electricity to build up around
you.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in its static-protective package, touch it to an unpainted
metal part of the server for at least 2 seconds. This drains static electricity from
the package and from your body.
v Remove the device from its package and install it immediately without setting
down the device. If it is necessary to set down the device, put it back into its
static-protective package. Do not place the device on a cover or on a metal
surface.
v Take additional care when handling devices during cold weather. Heating
reduces indoor humidity and increases static electricity.
The Toshiba TCxWave Models 100, 10D, E10, EP1, and E1D (see Figure 1) is a
comprehensive, touch screen system for a wide variety of applications. The rugged
aspect of the Toshiba TCxWave makes the product suitable for nearly any
point-of-sale (POS) or kiosk installation.
The following list describes the three possible configurations of the Toshiba
TCxWave system and the functionality that is supported by each. To see the
various devices that can be connected to the Toshiba TCxWave, see Figure 2 on
page 3.
Head connected to dockable base (Point-of-Sale system):
Connecting the head to the dockable base provides POS connectivity and
functions. Mounting options are limited to setting the device on a flat and
level work surface and if necessary securing the base to the work surface.
This configuration provides powered USB ports for POS devices (cash
drawers or other devices requiring 12 V or 24 V powered USB
1
connectivity), USB 2.0 ports for USB devices (USB keyboard, mouse, or
other USB device), as well as Ethernet, power, and external display
connections.
Head connected to AnyPlace POS Hub (kiosk system):
Connecting the head to an AnyPlace POS Hub with a Y-cable provides POS
connectivity and functions. This allows the TCxWave to be mounted in
various locations and increases its flexibility. Mounting options are only
limited by the availability of power outlets, length of the Y-cable, and
mounting of the POS hub. This configuration provides powered USB ports
for POS devices (cash drawers or other devices requiring 12 V or 24 V
powered USB connectivity), as well as standard USB 2.0 ports for USB
devices (USB keyboard, mouse, or other USB device).
Head alone connected to power adapter (kiosk system):
| Mounting the head to a 100 mm x 100 mm VESA compliant mount and
| connecting a power adapter to the head allows use of the I/O connectors
| located on the rear of the head. This allows the TCxWave to be mounted in
| various locations and increases its flexibility. The mounting options are
| limited by the availability of power outlets and connections to other
| devices. This configuration provides USB 2.0 ports for USB devices (USB
| keyboard, mouse, or other USB device), power, display port, and Ethernet
| connections.
| Note:
| v System resources, configuration, and the operating system might limit the use of
| ports.
| v The location of the peripherals in Figure 2 on page 3 is not an indication of the
| actual connector location.
|
USB Keyboard
USB mouse
The Toshiba TCxWave uses standard mobile technology within the design of a
customer service terminal. The typical configuration does not contain a keyboard
or mouse because all input is through the touch screen.
Chapter 1. Introducing the Toshiba TCxWave Models 100, 10D, E10, E1D, and EP1 3
v Two DDR3 SODIMMs sockets, 1333MHz, 2GB base up to a maximum of 8GB
supported, Non-ECC
v External, universal 24VDC, 75 W power adapter. Only use power adapters
supplied by Toshiba specifically for use with the TCxWave kiosk system models
(for use on kiosk systems only)
v Power cord (point-of-sale system only)
| v One internally mounted beeper
v Control panel located in the lower right side of the front glass for power on/off,
brightness adjustment, alert, and activity.
v 10/100/1000 Ethernet supported
v Base I/O connectors (used when the head is installed on the base (Point-of-Sale
system):
Power
One 24V Powered USB 2.0
Three 12V Powered USB 2.0
Three USB 2.0
One 10/100/1000 Ethernet
One DisplayPort
v Head I/O connectors (used only when the head is installed without a dockable
base (kiosk system):
Power
One 10/100/1000 Ethernet
One DisplayPort
| Three USB 2.0 connections are for customer supplied USB dongles or devices,
| which can include wireless communication devices
| v Additional I/O connector (USB 2.0 on right side of head)
v Mounting holes providing 100 mm x 100 mm spacing, which is compatible with
the VESA standard
| Table 1. Summary of the Toshiba MT 6140 features and options
| Attribute Description
| Processor Intel Celeron 847e Dual Core 1.1 Ghz (not upgradeable)
| Chipset Intel HM65 PCH
| BIOS AMI
| Supported operating Windows 7 (32 and 64 bit), POSReady 7 (32 bit), POSReady
| systems 2009
| Preloads Windows 7 (32 bit), POSReady 7 (32 bit), or POSReady 2009
| Touch sensor Bezel-less, projective capacitance multi-touch (5 points)
| technology
| Video Intel Integrated Graphics Device (DisplayPort output)
| Video Memory Up to 512 MB via Intel DVMT driver (video memory can be
| configured to 128 MB, 256 MB, and MAX) MAX = 512 MB
| Main memory DDR3 1333MHz
Chapter 1. Introducing the Toshiba TCxWave Models 100, 10D, E10, E1D, and EP1 5
| Table 2. Model description (continued)
| Machine and
| model number System Description
| 6140-EP1 Point-of- Head, with 2 GB memory, 64 GB solid state drive (SSD),
| sale USB 4610-1NR Printer, and choice of preload (power option
| (POS) not included)
| 6140-10D KIOSK Head, no solid state drive (SSD) or power option (depot
| service included)
| 6140-E1D KIOSK Head only, with 64 GB solid state drive (SSD), choice of
| preload, and no power option (depot service included)
|
Before you begin using the display, follow these tips to ensure that you are
comfortable:
v Keep your head in a comfortable viewing position.
v Maintain a comfortable viewing distance.
v Position the display to avoid glare or reflection from overhead lighting or
outside sources of light (see Positioning the display).
Note: When tilting the display, do not attempt to force it in either direction after
reaching the end of its movement range.
v Follow the guidelines in Cleaning the screen on page 9 to keep the screen
clean from dust and dirt.
v Adjust the brightness level so that you can see clearly (see Using the controls
and indicators).
You must use two hands to position or move the display. Follow these guidelines
to move or position the display or head:
v Place one hand on each side of the display or head.
v Apply downward pressure on your palms while pushing the top of the display
away from you to tilt the display back.
v Apply downward pressure on your palms while pulling the top of the display
toward you to tilt the display forward.
The user controls and indicators are located along the lower right edge of the head
and are back lit by LEDs. To see all the controls and indicators, touch the lower
right corner of the head. This will cause the controls and indicators to illuminate.
See Indicators and controls on page 23 for information on where these controls
and indicators are located.
Tip: The behavior of the controls and indicators can be controlled through BIOS
settings. Controls can be disabled and indicators or LEDs can be dimmed or
turned off. By default the LEDs for the controls are off, indicating the controls are
not active. A single press on any of the three controls to the left of the power
control causes the controls and indicators to light up. While the brightness controls
and power control are illuminated, the controls are active.
7
The following list describes the location, use, and appearance of the controls and
indicators.
Power indicator and control
The Power indicator and control is the last icon on the right. Touch the
Power indicator and control once to turn the system on. Pressing the
Power indicator or control a second time will turn the system off.
Note: The Brightness indicator and controls are not active during POST.
v When the Brightness indicator and controls are lit, the controls are
active.
v When the controls are not lit, the controls are inactive.
| Alert indicator
The Alert indicator is the exclamation mark (!), which is the first indicator
on the left. This indicator will illuminate as a warning that there might be
a problem requiring attention.
Activity indicator
The Activity indicator is located to the left of the brightness controls. This
indicator will illuminate when there is a solid state drive (SSD) or Ethernet
activity.
Note: You can set which activity (SSD, Ethernet, or both) will cause the
indicator to illuminate in BIOS.
The touch screen is a projective capacitive multi-touch display. After the system is
turned on and the point-of-sale software has started, the user interface will appear
on the display. Use a finger or projective capacitive type stylus to make a selection
from the available features, icons, or input options. There is no need to press hard
on the display or to tap the display with any real force. The display is calibrated
for a simple touch. Multiple or rapidly repeated touches will be registered as an
error and cause the display or system to be unresponsive -- preventing the desired
response.
Keeping the screen free from dirt and dust enables the screen to operate effectively.
Follow these guidelines when cleaning the screen:
v Use a soft, damp cloth with water, isopropyl alcohol, or any nonabrasive,
non-ammonia-based, and non-chlorine-based cleaner. Do not apply cleaning
solution directly to the screen; always spray the cleaner on a clean cloth and
then wipe the screen.
v Wipe gently across the surface.
v Allow the surface to dry before using.
DANGER: To prevent a possible shock from touching two surfaces with different protective
ground (earth), use one hand, when possible, to connect or disconnect signal cables. (D001)
DANGER: An electrical outlet that is not correctly wired could place hazardous voltage on the
metal parts of the system or the devices that attach to the system. It is the responsibility of the
customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock.
(D004)
11
DANGER: When working on or around the system, observe the following precautions:
Electrical voltage and current from power, telephone, and communication cables are hazardous. To
avoid a shock hazard:
Connect power to this unit only with the Toshiba Global Commerce Solutions provided power cord.
Do not use the Toshiba Global Commerce Solutions provided power cord for any other product.
Do not open or service any power supply assembly.
Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration
of this product during an electrical storm.
The product might be equipped with multiple power cords. To remove all hazardous voltages,
disconnect all power cords.
Connect all power cords to a properly wired and grounded electrical outlet. Ensure that the outlet
supplies proper voltage and phase rotation according to the system rating plate.
Connect any equipment that will be attached to this product to properly wired outlets.
When possible, use one hand only to connect or disconnect signal cables.
Never turn on any equipment when there is evidence of fire, water, or structural damage.
Disconnect the attached power cords, telecommunications systems, networks, and modems before
you open the device covers, unless instructed otherwise in the installation and configuration
procedures.
Connect and disconnect cables as described in the following procedures when installing, moving,
or opening covers on this product or attached devices.
To disconnect:
1. Turn off everything (unless instructed otherwise).
2. Remove the power cords from the outlets.
3. Remove the signal cables from the connectors.
4. Remove all cables from the devices.
To connect:
1. Turn off everything (unless instructed otherwise).
2. Attach all cables to the devices.
3. Attach the signal cables to the connectors.
4. Attach the power cords to the outlets.
5. Turn on the devices.
Sharp edges, corners and joints may be present in and around the system. Use care when handling
equipment to avoid cuts, scrapes and pinching. (D005)
Site survey
To conduct a site survey:
1. Inspect the work area where the installation is to take place for material that
must be moved.
2. Ensure that sufficient space is available to locate the self checkout system.
3. If necessary, secure the work area with Caution tape.
336.7 mm
(13.26 in)
336.7 mm
(13.26 in)
26.4 mm 275 mm
(1.04 in) (10.83 in)
301.4 mm
(11.87 in)
After the mounting location has been determined, you will need to plan how to
deliver the power and data to the location.
After the power and data connections are routed to the physical location, route and
connect the power and I/O cables to the system. For information on how to route
the cables to the system, locate the system and mounting option from the
following list. Then follow the link to find information on how to route the cables
for theTCxWave.
Self service system:
Base secured to counter top - This section describes how to route the
cables through the base and mounting surface. See Routing the cables to
the base of the POS system on page 15.
Routing the cables out the rear of the base - This section describes
information on how to route and retain the cables out the rear of the base.
See Routing the cables out the back of the base on page 15.
Kiosk: Routing the cables connected to the wall mounted head and POS hub -
This section describes how to route the cables to a POS hub from a wall
mounted head. See Routing the cables to the point-of-sale and kiosk
system on page 16.
Routing the cables connected to the wall mounted head (kiosk) - This
section describes how to route the cables from a wall mounted head to be
used as a kiosk. See Routing the cables to the point-of-sale and kiosk
system on page 16.
Stand mounted head:
Routing the cables connected to the stand mounted head and POS hub -
This section describes how to route the cables to a POS hub from a stand
mounted head. See Routing the cables to the point-of-sale and kiosk
system on page 16.
Routing the cables connected to the stand mounted head (kiosk) - This
section describes how to route the cables from a wall mounted head to be
used as a kiosk. See Routing the cables to the point-of-sale and kiosk
system on page 16.
The base is designed to allow for two different pathways to the I/O and power
connectors located in the base. How you choose to route the cables to these
pathways will be determined by your retail environment.
When the base is set or secured to a counter top, the cables can be routed through
the hole in the bottom of the base and the counter top. With the base secured to a
counter top or other work surface, routing the cables through the bottom of the
base prevents the cables from being accidently disconnected or damaged at the
rear of the unit.
1. If necessary, complete the procedures in Mounting the Toshiba TCxWave on
the base on page 27 or Mounting the Toshiba TCxWave base to a table or
counter top on page 29.
2. Route the cables up through the opening in the table or counter top and into
the base.
3. Connect the cables to the I/O connectors.
4. Use hook and loop straps or other cable retention devices to bundle the cables
together and keep them neatly out of the way. Be sure to leave enough slack in
the cables near the system to prevent damage to the systems connectors.
Tip: Cables should always be bundled together and secured to prevent the
cables from being accidently damaged or causing damage to the system. Use a
cable retention method that allows you to bundle all the cables together and
secure the bundle inside of a cabinet or down a pole. The cable bundle should
be attached to a flat smooth surface at a minimum of every twelve inches.
When the base is set on a table or counter top, the cables can be routed along the
top of the table or counter top or through hole drilled into the table or counter top.
Routing the cables through the cable retention bracket on the base prevents the
possibility that the cables can be accidently disconnected or damaged and acts as a
strain relief.
1. Route the cables along the table or counter top or up through the hole drilled
in the table or counter top and into the base.
2. Connect the cables one at a time to the I/O connectors and install them into the
retention bracket.
3. Use hook and loop straps or other cable retention devices to bundle the cables
together and keep them neatly out of the way. Be sure to leave enough slack in
the cables near the system to prevent damage to the systems connectors.
Tip: Cables should always be bundled together and secured to prevent the
cables from being accidently damaged or from causing damage to the system.
Use a cable retention method that allows you to bundle all the cables together
A
Figure 4. Cable retention
| 3. Insert a zip tie through the retention hole A (see Figure 4) in the head.
| 4. Bundle the cables together and use the zip tie to secure the cables to the back
| of the system.
| 5. Pull up on the cables and install the cable cover on the rear of the system.
| 6. Use hook and loop straps to bundle the cables together at various locations
| after they exit the cover. Leave sufficient slack in the cables to prevent damage
| to system I/O connectors (see step 2).
| Table 4 shows the humidity and temperature limits for the TCxWave.
| Table 4. Environmental requirements
| Maximum
| Temperature (dry temperature (wet
| bulb) bulb) Relative humidity
| Operating 5 to 40C (41 to 104 27 C (81 F) 8% to 80%
| F)
| Storage 0 to 60C (-32 to 29 C (84 F) 5% to 80%
| 140 F)
| Shipment -40 to 60C (-40 to 29 C (84 F) 5% to 100%
| 140 F)
|
| A small, variable-speed fan is used for processor and system cooling when
| temperatures exceed certain values. Ensure that the cooling vents are not blocked
| by papers, signs, or other items.
Ethernet requirements
| System Ethernet wiring must be a minimum CAT 6 1 Gb/sec wiring
| (EIA/TIA-568). The store is responsible for installing, terminating, and certifying a
| Certified Cat 6 Ethernet LAN cable from each TCxWave system to an Ethernet hub,
| typically located in the back office. Front-end design and location of the back office
| will determine the length and path of the cabling. Each segment should be
| installed with 5 ft (1.524 m) of extra cable at each end. The store is also responsible
| for terminating both ends of the Ethernet cable. The termination of the cables
| should reflect a straight-through configuration. The cable should be terminated at
| both ends with a standard 8-pin RJ45 connector. The store is responsible for
| terminating the system side of the Ethernet cable with an RJ45 jack and ensuring
| that a straight-through patch cord is available to connect the jack to the Ethernet
| connector in the TCxWave system. No cable run can exceed 328 ft (100 m).
| Attention: Do not connect a Ethernet LAN cable that is wired outside of the
| building to the Ethernet LAN port provided on this product directly. The Ethernet
| LAN port is intended for network communication with systems and or devices
| located within the same building as the installed system. If the product is to be
| connected to a Ethernet LAN cable wired outside of the building, be sure to use
| communication equipment, such as a router or hub, which is located within the
| same building as the installed system.
| Important:
| v Do not use an extension cord to get power from the receptacle to the Toshiba
| TCxWave system power cord.
| v The store power receptacle must be readily accessible in order for personnel to
| disconnect the power from the Toshiba MT 6140 system.
| v The Toshiba TCxWave system should be powered from an AC branch circuit
| which is dedicated to I/T equipment.
| The power cord supplied with the Toshiba MT 6140 system is determined by store
location and is either 120 Vac or 230 Vac.
Note: The total 12 V current for all external loads is 4 A maximum. The total 5 V
current available for all external loads is 3 A maximum.
Table 5. Port DC loads
Port Amperage
24 V Max Continuous Duty (indefinite): 500 mA AVG
Powered Max Non-Continuous Duty: 9 A RMS for
USB 1 second @ 2.25% duty cycle
5 V PC USB 500 mA per port subject to 3A limitation above
12 V 2.1 A per port subject to 4 A limitation above
Powered
USB
DisplayPort 500 mA
(3.3V)
Power usage
This section provides information about the power usage of the two system types.
Planning for the location and mounting of the system is dependant on the system
configuration, mount, and dimensions of the system. See Dimensions for
installation planning on page 13 for dimensions of the system. If you are going to
secure the base of the POS system to a table or counter top, use the following
figure to determine where to drill or cut out holes.
The following list describes the mounting options for the Models 100, 10D, E10,
E1D, and EP1 systems. Select the system and mounting option from the list and
follow the link to the procedure for mounting the system.
Point-of-sale system
Table or countertop mount - This mount allows the monitor to tilt up and
down and rest on a table top (see Mounting the Toshiba TCxWave base to
a table or counter top on page 29). The base or system may or may not be
secured to the table or counter top.
Kiosk system
Wall mount with VESA standard - This mount minimizes protrusion from
the wall, but does not have any tilt or swivel capability and utilizes the 100
mm x 100 mm mounting holes on the back of the head (see Installing the
VESA mounting plate on page 54).
Stand mount with VESA standard - This mounting option places the head
on a stand that is compatible with any third-party mount with 100 mm x
100 mm mounting holes (see Mounting the Toshiba TCxWave onto a
stand on page 29). Tilt and swivel capability are dependant on the mount
and stand used.
The Models 100, 10D, E10, E1D, and EP1 head can also be installed with the
AnyPlace POS Hub. The hub must be mounted separately. See the AnyPlace POS
Hub Planning Installation, and Service Guide for information on mounting the POS
hub.
You should be familiar with the connectors of the Models 100, 10D, E10, E1D, and
EP1 before you begin the installation steps.
| You can set up your system units in either POS or kiosk configuration. A POS
| configuration is one in which the head unit is installed on the base and is secured
| or set on a table or counter top. A kiosk configuration is one in which you set up
| the head unit mounted to a wall or on a stand.
| Note: All publications are available from the web site at www.toshibagcs.com.
Installation
Complete the following procedure to install Models 100, 10D, E10, E1D, and EP1.
1. Unpack your product and review the packing slip to ensure that it is correct.
2. Install your customer replaceable unit (CRU) options (see Chapter 9,
Removing and installing CRUs and FRUs, on page 47).
Note:
a. Some parts of the Toshiba Models 100, 10D, E10, E1D, and EP1 are designated
as a CRU. Toshiba ships CRUs to you to install or replace the part. CRUs
include such items as covers, memory, and solid state drives (this list is not
inclusive of all CRUs).
21
b. Some parts of the Toshiba Models 100, 10D, E10, E1D, and EP1 are designated
as field replaceable units (FRUs). Toshiba ships FRUs to authorized servicer
representative for installation or replacement by an authorized servicer only.
3. Attach your input/output devices.
4. Connect the power, run the CMOS Setup Utility and, if necessary, run the
diagnostics. See CMOS utility menus and options on page 43 and Using the
Toshiba Diagnostics for POS systems and peripherals package on page 46.
Note: This system should be installed at least 10 inches from any Sensormatic
type security tag system to avoid any interference.
| Attention: Do not connect a Ethernet LAN cable that is wired outside of the
| building to the Ethernet LAN port provided on this product directly. The Ethernet
| LAN port is intended for network communication with systems and or devices
| located within the same building as the installed system. If the product is to be
| connected to a Ethernet LAN cable wired outside of the building, be sure to use
| communication equipment, such as a router or hub, which is located within the
| same building as the installed system.
1. Ensure the system is turned off.
2. Connect the Ethernet and other signal cables to the system.
v Connect cables to the kiosk or system without a base.
Locate the connectors along the bottom of the head (see Head I/O
connectors on page 23).
Connect the Ethernet and any other signal cables to the connectors on the
head.
v Connect the cables to the I/O module inside the base.
Locate the connectors on the I/O module inside of the base (see I/O
module connectors on page 25).
Connect the Ethernet and any other signal cables to the connectors on the
I/O module inside the base.
Figure 5 and Table 7 identify the location and use of the indicators and controls on
theTCxWave.
A B C D E
!
Figure 5. Operators panel indicators and controls
Figure 6 on page 24 and Table 8 on page 24 identify the location and use of the
head I/O connectors of the TCxWave kiosk models. These connectors are used
only when the head is being used as a kiosk.
Chapter 4. Installation 23
A B C D E
Figure 7 and Table 9 identify the location and description of the connectors on the
I/O module inside the base of a TCxWave system.
A B C D E F
Chapter 4. Installation 25
26 Planning, Installation, and Service Guide
Chapter 5. Mounting the Toshiba TCxWave models
This section provides information on how to mount the Toshiba TCxWave.
Select the mounting option from the list and follow the link to the procedure.
Base mount
This mount allows the head to tilt up and down and rest on a table or
counter top without anchoring the base to the table top or counter top (see
Mounting the Toshiba TCxWave on the base).
Wall mount
This third-party mounts with 100 mm x 100 mm mounting holes and
minimizes protrusion from the wall, but does not have any tilt or swivel
capability (see Mounting the Toshiba TCxWave to a wall on page 28).
Compatible with VESA standard
This mount is compatible with any third-party mount with 100 mm x 100
mm mounting holes (see Mounting the Toshiba TCxWave onto a stand
on page 29).
Table top mount
This mount allows the monitor to tilt up and down and rest on a table top.
The screw hole allows you to secure it to the table or counter top (see
Mounting the Toshiba TCxWave base to a table or counter top on page
29).
The procedure in this section provides the steps to install or mount the head to the
base. The base is not anchored or otherwise attached to a table or countertop,
allowing the system to moved as necessary. This allows the head to tilt up and
down and rest firmly on a table or countertop. If you wish to attach the base to a
table or countertop see Mounting the Toshiba TCxWave base to a table or counter
top on page 29 for information.
1. Position the base with the front rounded edge facing you on a flat and level
table or countertop.
27
B
A
A
Figure 8. Align guide rails and guides and lower head into place
2. Position the head so the touchscreen is facing you on a flat and level surface;
then, grasp the head with one hand on each side.
3. Lift the head off the work surface and position it over the base.
4. Align the two guide rails A (see Figure 8) with the guides B in the bottom
of the head.
5. Lower the head onto the rails and while keeping the head level lower the head
until it clicks into place.
The TCxWave can be mounted to a wall using any VESA mount that can support
22.7 kg (50 lb) or more and has 100 mm X 100 mm spaced mounting holes. The
system can not be mounted flush against the wall. A minimum distance of 20 mm
(0.75 in) between the wall and the back of the system must be maintained to
proper air flow around and through the system.
See the documentation that came with the mount for information on how to attach
the mount to the wall.
An optional VESA cover and cable cover can be purchased separately for use when
installing the MT 6140 on a stand. If you did not purchase the optional covers, skip
step 2.
1. If necessary remove the VESA mount cover from the back of the head (see
Removing the standard VESA mount cover on page 68).
2. If necessary, install the optional VESA stand cover on the head (see Installing
the standard VESA mount cover on page 70).
3. Place the VESA mounting plate on the back of the head and align the mounting
holes in the mounting plate with the holes in the head or optional cover.
4. Use four screws to secure the mounting plate. It might be easier to connect the
cables and install the optional cable cover before installing the head onto the
stand.
5. See the documentation that came with the stand for detailed instructions on
how to complete the installation of the mount and head on the stand.
In some cases, it might be desirable to anchor the base to a counter top or other
work surface. Anchoring or mounting the base prevents the base from movement,
which might disconnect or damage the I/O cables or the connectors on the I/O
module.
Note: If you are not securing the base of the system to the table or counter top, set
the system in place and skip steps 1 through 10 of the following procedure.
BACK
76.3 mm
(3.00 in)
37.9 mm 169.6 mm
(1.5 in) (6.70 in)
FRONT
Figure 9. Base template
Note: If you are installing multiple systems, it mght be easier to use Figure 9
to create several templates of the base to cut down on the time spent
measuring and positioning the base at each location.
3. Tape the template in place and drill two mounting holes. If you intend to
route the I/O cables out through the bottom of the base, also cut out the large
opening in the center.
4. Remove the template and set the base in place. If necessary, rotate the top half
of the base forward until the covered mounting holes are exposed.
5. If necessary, remove the head from the base and set it aside for future use. Be
sure to cover the head with a soft cloth and set it on a clean, flat, level
surface.
6. Remove the two mounting hole covers and set them aside for future use.
7. Align the two mounting holes in the base with the holes drilled in the table or
counter top.
8. Use two screws to anchor the base to the top.
9. Retrieve the mounting hole covers and install them in the base.
10. Retrieve the head and attach it to the base:
A
A
Figure 10. Align guide rails and guides and lower head into place
a. Position the head so the touchscreen is facing you on a flat and level
surface; then, grasp the head with one hand on each side.
b. Lift the head off the work surface and position it over the base.
c. Align the two guide rails A (see Figure 10) with the guides B in the
bottom of the head.
d. While keeping the head level, lower the head onto the rails until it clicks
into place.
11. Attach the I/O cables.
v If you cut out the large hole in the center of the template (see Figure 9 on
page 30), complete the following steps:
Pass the cables through the hole and attach them to the I/O connectors in
the base.
v If you did not cut out the large hole in the center of the template (see
Figure 9 on page 30):
Open the rear I/O door, route the cables through the cable retention
bracket, and attach the cable to the I/O ports.
The power off procedures do not completely remove all AC power from the
system. To do so you must completely remove the AC input from the system.
1. Locate the power indicator and control on the lower right corner of the head. If
it is not lit or active, press the indicator and control icon to activate the power
control function.
2. Press the power indicator and control again to shutdown the system.
| Remember: The power indicator and control is configurable in BIOS. If the power
| control is set to OFF in the BIOS, you must use the operating system to turn the
| system off. If the power control is set to ON in the BIOS, pressing the control will
| shutdown the system (depending on the operating system power control settings).
| The default for the power indicator and control is 'AUTO', which means the
| control is not active (indicator is off) until pressed once. Pressing the Power
| indicator and control or Brightness indicator and control once causes the indicators
| and controls to light up and activate the controls.
Attention: If you experience problems turning the system on, see Preliminary
checklist on page 41 to troubleshoot the system.
| 1. Locate the power indicator and control E (see Indicators and controls on
| page 23) in the lower right corner of the head. The power indicator and control
| should be dimly lit if the system is connected to an AC outlet and or the power
| supply is working correctly.
| Note: The operation of the power indicator and control is configurable in the
| BIOS. If the power control is set to OFF, the power control can still be used to
| turn on the system. After booting, the power indicator and control will no
| longer be active.
| 2. Touch or tap the power indicator. Wait for the system to complete the power-on
| self test (POST) and the operating system to startup.
| 3. If necessary use the plus (+) or minus () controls to adjust the screen
| brightness after the operating system boots up.
33
Removing power
This section provides the information to successfully remove the power from the
system (for systems installed with or without a base).
Select your systems installation from the following list and follow the link to the
procedure for removing power.
v Head unit mounted on base (see Removing power from a system mounted on a
base)
v Head unit mounted on wall or stand (see Removing power from a kiosk
system)
The system can be anchored to the table or countertop, and cable management
might prevent easy access to the power cable inside the base. In which case, it is
easier to remove the power by disconnecting the power cable from the wall outlet.
1. Shut down the operating system; then, turn the system off (see Turning off the
system on page 33).
2. Locate both ends of the power cord.
3. Disconnect the power cord from the system or power outlet.
Final inspection
This section assists the installer in performing a final quality inspection of the
work area.
Tools
Ensure that all tools have been collected and none have been left at the installation
site.
Installation checklist
Complete the Installation Checklist that came with the system and return it to the
Installation Supervisor.
| The operating system, the display size, and any attached CRT or LCD displays
| might affect the display resolution. The following definitions describe the terms
| and various display configurations:
| Single A type of display configuration that supports only one display device.
| Twin A type of display configuration that supports two display devices, each of
| which had the same content, resolution, and timings. Also referred to as
| Simultaneous mode.
| Clone A type of display configuration that drives two display devices, each
| displaying the same content, but with different resolutions and
| (independent) timings.
| Dual Independent Head (DIH)
| A type of display configuration that supports two displays with different
| content on each display device. Also referred to as an Extended Desktop.
The integrated LCD/Touch display supports the following modes when using the
indicated operating system:
v POSready 2009
v POSReady 7
v Windows 7
37
| Table 11. Supported video resolutions in Windows operating system
| Available video resolutions for on board
| LCD size LCD
| 18.5 in v Landscape orientation: 1366 x 768, 1360 x
| 768, 1280 x 768, 1280 x 720, 1280 x 600,
| 1024 x 768, 800 x 600
| v Portrait orientation: 768 x 1366, 768 x
| 1360, 768 x 1280, 768 x 1024, 720 x 1280,
| 600 x 1280, 600 x 800
|
| The integrated LCD/Touch display and a second standard aspect ratio display
| attached to the DisplayPort either directly or with the optional DisplayPort to VGA
| cable adapter cable support the following video resolutions:
| Table 12. Supported video resolutions through DisplayPort or adapter cable.
| Monitor size Supported resolutions
| 12 in 640 x 480 and 800 x 600
| 15 in 640 x 480, 800 x 600, and 1024 x 768
|
| Other monitor sizes (standard and widescreen aspect ratios) are supported. Display
| resolution options may be limited depending on the operating system used,
| display configuration and second monitor capabilities.
| The Toshiba Global Commerce Solutions TCxWave MT 6140 Models 100, 10D, E10,
| E1D, and EP1 supports the following system and power management programs:
| Desktop Management Interface
| The TCxWave supports System Management BIOS (SMBIOS) v2.4,
| supporting a DMI-compliant agent such as Tivoli. This allows access to
| low-level information. Example so information that can be accessed are the
| BIOS level, processor type, speed, manufacturer, system-board information,
| and detailed memory information.
| Advanced Configuration and Power Interface
| Advanced Configuration and Power Interface (ACPI) V1.0 defines a
| hardware and software interface and tables by which the operating system
| can alter the characteristics of the hardware-specific devices. ACPI is
| supported on Linux, POSReady, and Windows 7.
| Power upon LAN
| This feature enables the system to power on when it receives a specific
| frame over the local area network (LAN) through the ether net feature. You
| can enable power up (wake) on LAN by enabling Wake on LANin the
| CMOS Setup Utility program.
| Power up (wake) on daily alarm
| This feature enables the system to turn on at the same time everyday. You
| can enable power up (wake) on daily alarm by enablingWakeon Alarm in
| the CMOS Setup Utility program.
| RMA (Remote Management Agent)
| Remote Management Agent is a component of Store Integration
| Framework that simplifies the delivery of new consumer-facing devices in
Remote management
The Toshiba Global Commerce Solutions TCxWave MT 6140 Models 100, 10D, E10,
E1D, and EP1 supports remote system management over the network. The
following functions are supported:
v Selectable start up sequence
v Ethernet
v Power up Wake on LAN
The Toshiba TCxWave supports all standard PC-function drivers and provides
interfaces for the following I/O:
Touch screen
v Native mouse emulation
v JavaPOS and OPOS compatible
| The touchscreen can be configured for single touch or multi-touch
| (digitizer) modes during the touch driver installation. For more
| information, look on the TGCS Knowledgebase, available at the Toshiba
| Global Commerce Systems website (www.toshibagcs.com).
MSR
v JavaPOS and OPOS compatible
v Wedge mode
| The MSR is internally connected using the integrated USB channel. For more
| information, look on the TGCS Knowledgebase, available at the Toshiba Global
| Commerce Systems website at www.toshibagcs.com.
| You can obtain software for your Toshiba TCxWave from the Toshiba Global
| Commerce Systems website at www.toshibagcs.com.
A software error or a hardware failure can cause a problem with the system. The
following topics contain problem analysis instructions to help you determine the
cause of a problem and resolve it.
Table 13 describes the servicing task and the section that contains information
supporting the task.
| Table 13. TCxWave task information
| Task Go to
| Update the BIOS Updating the system BIOS
| Run the CMOS Setup Utility Using the CMOS setup utility
| Using the Toshiba Diagnostics for POS Using the Toshiba Diagnostics for POS
| systems Systems and Peripherals package
| Obtain the part number for a Field replaceable units
| field-replaceable unit (FRU)
| Remove or replace a FRU Removing and replacing FRUs
|
You can determine if a product problem has been resolved. Just review the
symptoms and fixes in the knowledge base by performing the following steps:
1. Go to the Toshiba Global Commerce Solutions Knowledge base website at
www.toshibagcs.com/support.
2. Enter your search criteria (for example, kiosk).
3. Click Go.
Preliminary checklist
Complete the following procedure to diagnose a problem if the Alert indicator is lit
after the POST is complete.
When you power on the Toshiba TCxWave, the system performs a power-on
self-test (POST). If the Alert (!) indicator is lit, perform the following steps to
diagnose the problem.
| 1. Check the event log.
| 2. Ensure that all cables and I/O devices are connected correctly and securely.
| 3. Record any error messages or symptoms for troubleshooting.
41
| Note:
| a. For internal options and peripheral devices, you can use the diagnostics to
| help resolve problems.
| b. For devices with separate test instructions, refer to those instructions when
| testing.
| c. When using application software, you can receive error messages that
| pertain to the software. See the software manual for a description of those
| messages.
|
Troubleshooting other hardware conditions
This section provides information about troubleshooting other hardware
conditions.
| Table 14. Conditions and resolutions
| Condition description Resolution
|| The power indicator on the front of the unit 1. Ensure that the system is powered on by
|| is off pressing or touching the power indicator
| in the lower right corner of the display..
| Note: When the system is off but is
| connected to a receptacle, the power
| indicator is dimly lit. This indicates that
| the system is receiving power.
| 2. Check that you have power at the outlet.
| 3. Check that the AC cord is connected to
| the power supply and the outlet.
| 4. Check that the power input connector is
| firmly connected.
|| Magnetic stripe reader (MSR) 1. Check that the MSR and customer
|| malfunctioning (MSR and customer display display module is securely connected.
| module)
| 2. Replace the MSR.
|| Tabletop mount tilts too easily 1. Check the force necessary to tilt the
| display when pressing at the top of the
| LCD. It should be at least 2.2 kg (5 lb.).
| 2. If the tilt force is not at least 2.2 kg (5
| lb.), replace the mount.
|
| Main
| This menu provides basic functions, such as setting the time and date. It also
| provides basic information, such as the current BIOS version, Ethernet MAC
| address, memory size, and system serial number.
Chapter 8. Troubleshooting 43
| To change the date, month, and time using the CMOS Utility,
| 1. With the month entry highlighted (in white), touch the numeric keyboard to
| indicate the current month. For example, enter 08 to change the month to Aug.
| 2. Touch Enter. The correct month appears as text.
| Advanced
| This menu provides configuration options for TPM and shows CPU information.
| Devices
| This menu provides configuration options for peripheral related devices, such as
| onboard LAN controller and legacy USB support.
| Boot
| This menu provides configuration options for boot devices and boot priority.
| Security
| Select this option to set or clear the system password. To clear the system
| password, do not enter anything when prompted for the password.
| Power
Default Reset
A
|
| Figure 11. Move the jumper one pin to the left to clear or reset the CMOS settings.
|
| 3. Locate the blue CMOS jumper A (see Figure 11) just below the memory
| module in the opening.
| 4. Lift the jumper off A the pins and move it to the left to the reset position and
| set the jumper in place for 10 seconds.
| 5. Remove the jumperA and return it to its default position.
| 6. Install the SSD and memory access cover (see Installing the SSD and memory
| access cover on page 73).
| The support website has BIOS updates that execute under Windows (32 and 64 bit
| versions) and Linux. There is also a BIOS package that can be placed on the
| Diagnostics memory key to perform BIOS update on those systems with no
| Windows or Linux operating system installed. When the BIOS has been updated,
| the first reboot will be different than usual. When powered on after BIOS update,
| the unit might turn off and come back on several seconds later and the control
| panel indicators will flash if the control panel firmware is updated. The system
| will then boot up normally.
Chapter 8. Troubleshooting 45
Using the Toshiba Diagnostics for POS systems and peripherals
package
Complete the following procedure to use the diagnostics for POS systems and
peripheral package.
Diagnostics for the Toshiba GCS TCxWave MT 6140 are available in the Toshiba
Diagnostics for POS systems and peripherals package. This package installs to a
memory key up to 4 GB is size.
| Note: The diagnostics also supports Toshiba Global Commerce Solutions POS I/O
| on prior systems if the BIOS supports booting from a memory key.
Locate the instructions for using this package in the README file. This package
provides menu-driven tests and utilities that enable trained service technicians to
configure and test the I/O devices. Locate and download the service program code
from the Toshiba Global Commerce Solutions support website using the following
steps:
1. Obtain a memory key (up to 4 GB in size).
| 2. Access the Toshiba Global Commerce Solutions website at
| www.toshibagcs.com/support.
3. Select Diagnostics on the side panel.
4. Download the diagnostics package.
5. Download the README file.
6. Follow the instructions in the README file to install the package on your
media.
You have the option of using an attached keyboard, if available. The diagnostics
program will ask you to accept the user license agreement. Click the I Agree
button. You will be presented with a screen containing a selection menu for System
Components, Point Of Sale Devices, and Utilities (for VPD, and others). Sub-menus
are dynamically-tailored based upon your systemonly tests available for your
system type are displayed.
Important: When discarding any system device or part, be sure to discard them
properly in compliance with all local and federal environmental laws if any
hazardous materials.
Before preforming any of the procedures in the publication, be sure to review the
information in Handling static-sensitive devices on page x.
After performing the procedures described in this chapter, you might need to clean
the touchscreen. When necessary, follow the guidelines in Cleaning the touch
screen.
Before you can remove or install any of the CRUs or FRUs inside the head, you
must first remove the rear cover. Because of the certification labels on the cover, it
cannot be replaced and is therefore neither a CRU or FRU. See Removing and
installing the head unit rear cover on page 48 for information on how to remove
and install the rear cover.
The touch sensor operates more efficiently when the touch screen is free from dirt
and dust.
47
Note: Before cleaning the touch screen, shut down the operating system and
power off the Toshiba TCxWave.
v Use a soft, dry cloth (or nonabrasive microfiber cloth) with isopropyl alcohol (or
any nonabrasive cleaner that does not contain ammonia or chlorine). Do not
apply cleaning solution directly to the screen. Always spray the cleaner on a
clean cloth and then wipe the screen.
v Wipe gently across the surface.
v Allow a few minutes for the surface to dry before using.
Figure 12. Remove the mounting screws and pry the cover lose.
When you call Toshiba for warranty information or service, be sure to have the
following information available:
v Machine type and or model
v Serial number
The serial number, model number, and machine type label A (see Figure 13 on
page 50 ) is located on the right edge of the head just above the USB port B. You
can scan the information using the QR code on the label or copy the information.
B
Figure 13. Serial number and machine type label location
This procedure can be done by a customer, end user, or an authorized servicer and
is classified as a CRU.
Important: When working with the head, do not let the unprotected screen come
in contact with buttons, metal, or anything that might scratch or otherwise damage
the screen.
4. Slide the fingers of both hands along the inside of the door until you feel the
release latch A (see Figure 14).
5. Extend your fingers over the edge of the latch while keeping your thumbs over
the top edge of the door. Move your finger tips toward the center of the latch.
Figure 15. Close the I/O door to release the head from the base
7. Close the I/O door A (see Figure 15) completely. This will push the head up
slightly off the base.
8. Grasp the head on each side and lift it up and off the base.
9. Place the head on a clean flat surface. To prevent damage to the touchscreen,
cover the front of the head with a soft nonabrasive material before laying it on
a clean, flat, and level surface.
This procedure can be done by a customer, end user, or an authorized servicer and
is classified as a CRU.
Note:
v When working with the head, do not let the unprotected screen come in contact
with buttons, metal, or anything that might scratch or otherwise damage the
screen.
v When handling the head, keep the screen covered with a soft, nonabrasive cloth
or other material to protect it from scratches or damage.
Note: When working with the head, do not let the unprotected screen come in
contact with buttons, metal, or anything that might scratch or otherwise
damage the screen.
Figure 16. Align the guides on the base with the holes in the bottom of the head
2. Align the guide posts B (see Figure 16) on the base with the holes in the
bottom of the head A.
3. Lower the head onto the base until it clicks into place.
Important: When working with the head, do not let the unprotected screen come
in contact with buttons, metal, or anything that might scratch or otherwise damage
the screen.
Chapter 9. Removing and installing CRUs and FRUs 53
1. Shut down the operating system and turn off the system.
2. Disconnect all cables from the bottom of the head.
3. Place a protective cover over the front of the head.
4. See the documentation that came with the mount for information on how to
disassemble the mount. Be sure to support the head while disassembling the
mount.
5. Place the head on a clean, level, and flat surface.
6. Remove the mount screws C (see Figure 17) securing the VESA mounting
plate B through the optional VESA cover A on the back of the head.
To remove any of the covers from the base, shut down the operating system, turn
off the system, disconnect the I/O cables, and remove the head from the base (see
Removing the head unit from the base on page 50 to remove the head from the
dockable base). If the base is secured to the table top or work area, remove the
base from the table top or work surface.
A
Figure 18. Base covers
Note:
v When working with the head, do not let the unprotected screen come in contact
with buttons, metal, or anything that might scratch or otherwise damage the
screen.
v When handling the head, keep the screen covered with a soft, nonabrasive cloth
or other material to protect it from scratches or damage.
| v Some of the following illustrations show the system from the back for clarity.
| However, you might not be able to turn the system around to locate or see the
| parts called out in these illustrations.
v The retention tab is easily located by feel in the center of the I/O door.
This cover can be removed without removing the head, turning off the system or
disconnecting the I/O cables. To remove this cover without removing the head,
skip step 1.
Note:
v This procedure is written from the stand point of not being able to move or turn
the base so the I/O door can face you.
v To reposition the base, you will need to shut down the operating system, turn
the system off, and disconnect all the attached cables.
1. Remove the head from the base (see Removing the head unit from the base
on page 50).
2. Open the I/O door D (see Figure 18 on page 55).
Figure 19. Push up on retention tab while pushing or pulling the I/O door cover down and away from the base
3. Hold the door partially open and use your finger to locate the opening B (see
Figure 19) in the center of the I/O door in which the retention tab A is
located.
4. Push up on the retention tab while using the other hand to push or pull the
cover down and away from the base.
5. If the cover is broken, dispose of it.
This cover can be installed without removing the head, turning off the system or
disconnecting the I/O cables. If the cover is installed without the head being
removed, skip step 5.
1. Retrieve the coverA (see Figure 20 on page 58).
2. Position the cover over the door with the notched edge toward the bottom
edge of the door.
3. Place the cover on the door aligning the tabs on the cover with the holes in the
doors frame.
4. Slide or push the cover toward the base until the cover clicks into place.
5. Install the head.
B B
Figure 21. Remove the three mounting screws securing the support to the base
4. Remove the mounting screw A (see Figure 21) securing the top of the support
to the base.
5. Remove the two mounting screws B from the front of the base.
6. Lift the support up and off the base.
7. To remove the support from the opposite side, repeat steps 4 through 6.
Figure 22. Remove the three screws securing the front cover of the base
5. Locate and remove the three mounting screws A (see Figure 22) holding the
cover in place.
Figure 23. Lift the front cover up and off the supports
6. Lift the cover A (see Figure 23) up and off the supports.
Note: For clarity, a portion of the right support of the front cover is cut away
to show the tabs.
C
Figure 24. Slide the font cover down into position and secure it in place
3. Place the front cover A (see Figure 24) on the front of the base. Let the center
guides rest against the top front edge of the base.
4. Hold the center of the cover against the base and slide the cover down over the
front of the base until it stops. The tabs B on either side of the cover should
pass over the tabs C on the inside of the front cover supports.
Note: If there are any gaps around the sides or between the threaded mounting
holes and the mounting tabs, the guides did not engage to the guides on the
front of the base. If this happens, remove the cover and repeat steps 3 and 4.
5. Install the three mounting screws to secure the cover in place.
6. Inspect the fit of the cover. If there are any gaps on the edges or if you notice a
gap once the head is installed, remove the head and repeat steps 3 and 4.
A A
Figure 25. Remove the screws securing the side cover to the base
7. Remove the two screws A (see Figure 25) from the bottom of the base.
8. Pull the side cover off the base. Set the cover aside for future use or if you are
replacing the cover, discard it.
9. To remove the remaining cover, repeat steps 7 and 8.
3. Position the side cover so the long flat edge B (see Figure 26) is facing the
I/O door opening A.
4. Align the mounting holes in the cover with the holes in the base and push the
cover on to the base.
5. While holding the cover in place, rotate the base backward until it comes to
rest on the open door and the rear edge of the base.
6. Install two mounting screws A (see Figure 25 on page 63) in the bottom of the
base.
7. To install the remaining cover repeat steps 3 through 6.
8. Install the front cover support (see Installing the front cover support on page
59).
B
Figure 27. Remove the cable cover
2. Insert your thumbs through the opening and place them on either side and
apply pressure to the inside of the cover B.
3. Rest your fingers on either side of the cover and use them for leverage to pry
the sides up far enough to disengage the retention tabs.
4. At the same time, pull down on the cover and then lift it up and off the head.
5. Loosen the two captive mounting screwsA (see Figure 28) securing the I/O
module.
Figure 29. Lift the module out the top of the base
6. Lift the module A (see Figure 29) up and out of the opening at the top of the
base far enough to get access to the interconnect power supply cable.
7. Disconnect the interconnect power cable from the module. The interconnect
cable is located on the right-side of the module.
8. Remove the module from the base.
Option Description
If you are installing a new module. Discard the I/O module.
If you are removing the module to gain Set the module aside for future use.
access to the power supply.
In this section, you will find procedures for removing and installing the standard
VESA mount cover and the optional VESA cover.
The standard VESA mount cover comes standard with the head. It is used to cover
the VESA mounting holes on the back of the head when it is installed on a base.
See Removing the standard VESA mount cover or Installing the standard VESA
mount cover on page 70 for information on removing and installing the mount
cover.
The optional VESA cover should be ordered separately when installing the head on
a VESA mount. This optional cover is used to protect system labels and dress up
the back of the head when it is installed on a VESA mount. This cover is easily
identified by the large recessed area in which the mounting plate attaches. See
Removing the optional VESA cover on page 70 or Installing the optional VESA
cover on page 72 for information on removing or installing the VESA cover.
The standard VESA mount cover is used to cover the threaded VESA mounting
holes located on the back of the head. This cover is used when the head is not
mounted on a VESA mount. Before the head unit can be installed on a VESA
mount or the rear cover can be removed the VESA cover or must be removed.
If you are removing the optional VESA cover (see Figure 30 on page 69), go to
Removing the optional VESA cover on page 70 for information on how to
remove the optional VESA cover.
1. Place the head unit face down on a clean, flat work surface with the bottom
edge closest to you. To avoid scratching or damaging the screen, lay a
protective cloth or other soft nonabrasive material between the work surface
and the front of the head unit.
Figure 31. Apply pressure to the cover while pushing it down toward the bottom edge of the heads rear cover
2. Apply downward pressure on to the VESA mount cover A (see Figure 31) and
push it in the direction of the arrows on the bottom edge of the cover.
3. Grasp the bottom edge of the cover and lift it up and off the head. Place the
cover in a secure location for future use.
The VESA mount cover should be installed if the head is to be installed on the
base unit.
1. If necessary, place a clean soft cloth or other nonabrasive material on a flat
work surface and place the head face down on the material.
2. Position the head with the bottom edge closest to you. The bottom edge is
where the I/O and interface connectors are located.
3. Position the cover over the small opening on the back of the head, with the
arrows on the cover facing you.
4. Align the tabs on the VESA mount cover with the mounting holes in the back
cover of the head.
5. Lay the VESA mount cover in the opening, and while applying downward
pressure push the cover into place.
Figure 32. Remove the VESA mounting plate from the head
2. Remove four mounting screws C (see Figure 32) securing the VESA mounting
plate to the head.
3. Lift the mounting plate B up and off the head.
4. Apply pressure to the cover A while pushing it down toward the bottom
edge of the heads rear cover.
The SSD and memory DIMMs are located directly under this small cover located
on the back of the head.
1. Remove the head from the base (see Removing the head unit from the base
on page 50) or VESA mount (see Removing the VESA mounting plate on
page 53).
2. Remove the VESA mount cover (see Removing the standard VESA mount
cover on page 68) or optional VESA mount (see Removing the optional VESA
cover on page 70).
Figure 33. Loosen the captive screw and remove the cover
3. Locate the captive screwA (see Figure 33) on the cover; then, look next to the
captive screw to see if an optional security screw has been installed. If the
security screw is present, remove it now. Otherwise, continue to the next step.
4. Loosen the captive screw.
5. Rotate the edge of the cover nearest the screw away from the head; then, lift
the cover up and off the head.
6. Set the cover aside for future use.
The universal serial bus (USB) plug cover is a rubber cover that is located on the
bottom of the left edge of the head.
C
A
B
Figure 34. Grasp the USB plug cover and pull the retention tether out of the slot
2. Grasp the cover retention tether B as close as possible to the side of the head.
3. Pull the plug cover away from the head until it comes out of the slot C.
4. Discard the plug cover.
Note: The plug cover is not available to order. It is included in the miscellaneous
parts kit that is available only to authorized service personnel.
1. Retrieve the USB plug cover.
| 2. Grasp the cover by the retention tether B (see Figure 34).
3. Insert the end of the tether into the slot C next to the USB connector.
4. Ensure the tether is inside the slot and install the cover over the connector.
The information in this section can be used to remove and install any of the four
MSR and customer display modules. All of the MSR and customer display
modules except for the blank MSR and customer display module have an interface
connector.
Note: See Removing the MSR and customer display module blank on page 76
for instructions on how to remove the blank MSR and customer display module.
1. If necessary, complete the following steps:
v Remove the head from the base (see Removing the head unit from the base
on page 50).
v Remove the VESA mounting plate from the head (see Removing the VESA
mounting plate on page 53).
v remove the VESA mount cover (see Removing the standard VESA mount
cover on page 68) or optional VESA cover (see Removing the optional
VESA cover on page 70).
B
8
2. Loosen the two captive mounting screws B (see Figure 35).
3. Grasp the module A and pull it off the head.
Complete the following procedure to remove the MSR and customer display
module blank.
1. If necessary,omplete the following steps:
v Remove the head from the base (see Removing the head unit from the base
on page 50).
v Remove the VESA mounting plate from the head (see Removing the VESA
mounting plate on page 53).
v Remove the VESA mount cover (see Removing the standard VESA mount
cover on page 68) or optional VESA cover (see Removing the optional
VESA cover on page 70).
Note: SeeInstalling the MSR and customer display module blank for instructions
on how to install the blank MSR and customer display module.
1. Position the MSR and customer display module over the top of the head.
2. Align the connector on the MSR and customer display module with the
matching connector on the head.
3. Align the heads of the captive screws with the slots in the rear cover.
4. Push the MSR and customer display module onto the head until it stops and is
fully seated.
5. Hold the MSR and customer display module in place by applying pressure to
the top edge.
Note: Ensure the captive screws are straight up and down before completing
the next step. If the screws do not start into the threaded hole straight or the
head of the screw is not flush against the tabs of the MSR and customer
display module, back the screw out and attempt to tighten it again keeping the
screw straight.
6. Tighten the captive mounting screws.
7. Complete the installation by:
a. Installing the standard VESA mount cover (see Installing the standard
VESA mount cover on page 70) or optional VESA cover (see Installing the
optional VESA cover on page 72).
b. Installing the head on the base (see Installing the head unit on base on
page 52) or VESA mount (see Installing the VESA mounting plate on page
54).
c. If necessary, connect the power and signal cables.
d. Turn the system on and check the operation of the system.
4. Position the head so that you can see the micro SD slot.
5. Use a finger to press in on the edge of the card A (see Figure 38) and release
it quickly. The card will pop out slightly.
6. Grasp the edge of the card and remove it from the head.
The solid stare drive must be removed to perform the following procedures:
Remove or install DIMMs
See Removing and installing memory DIMMs on page 81 for information
on how to remove or install DIMMs.
Remove system board
See Removing the system board on page 101 for information on how to
remove the system board.
Remove the thermal module
See Removing the thermal module on page 88 for information on how to
remove the thermal module.
The cover in Figure 39 on page 81 has been removed for clarity. It is not necessary
to remove the rear cover from the head; only the SSD and memory access cover
must be removed.
1. Remove the head from the base (seeRemoving the head unit from the base
on page 50 ) or VESA mount (seeRemoving the VESA mounting plate on
page 53 ).
2. Remove the VESA mount cover (see Removing the standard VESA mount
cover on page 68) or VESA mount (see the documentation that came with the
mount).
3. Remove the SSD and memory access cover (see Removing the SSD and
memory access cover on page 72).
Figure 39. Press outward on the blue retention tabs and rotate the SSD card out of the system
4. Press outward on the two blue retention tabs B (see Figure 39) on either side
of the SSD.
5. Rotate the edge of the SSD A up and our of the system.
6. Remove the SSD from the system and if necessary, set it aside for future use.
Place it on a static-protective surface.
Attention: Establish personal grounding before touching the system board or any
other static sensitive device.
1. Remove the solid state drive (SSD) from its static protective package or retrieve
the old SSD.
2. Align the edge connectors with the blue SSD connector.
3. Press the edge connector into the connector while rotating the edge of the SSD
down into the system until it clicks into place.
4. Install the access cover (see Installing the SSD and memory access cover on
page 73).
Removing DIMMs
Complete the following procedure to remove dual in-line memory modules
(DIMMs) from the system.
If both DIMM sockets are populated, you must remove the top most DIMM first
before removing the second DIMM.
Note: For clarity, the covers are not shown in the illustrations in this procedure.
Figure 40. Press out on the retention tabs on each side of the DIMM
2. Press out on the retention tabs A (see Figure 40) on each side of the DIMM.
3. Rotate the front edge of the DIMM A (see Figure 41) up; then, lift the DIMM
up and out of the system.
4. If necessary, repeat steps 2 and 3 for the remaining DIMM.
5. If necessary, store the DIMM or DIMMs in a static free environment or discard
them.
Installing DIMMs
Complete the following procedure to install dual in-line memory modules
(DIMMs) into the system.
If you are installing one DIMM, install it in the lowest DIMM socket.
| If you are installing two DIMMs in the system, you must first populate the lowest
| DIMM socket before installing a DIMM in the second.
Important: When discarding any system device or part, be sure to discard them
properly in compliance with all local and federal environmental laws for any
hazardous materials.
A
Figure 42. Grasp the handle on the power supply
5. Grasp the handle A (see Figure 42) on the power supply.
6. Use the handle to slide or push the power supply A (see Figure 43) to the
right until it stops.
Note: The power supply should drop slightly once it is completely to the right.
A
Figure 44. Rotate the bottom edge of the power supply through the opening and remove it from base
7. Rotate the bottom edge of the power supply A (see Figure 44) out through the
opening of the base and remove it from the base.
8. If you are replacing the power supply, you can discard it; otherwise, set it aside
for future use.
Note: If you let go of the power supply and it falls to bottom of the base,
repeat step 4.
5. Close the I/O door and reposition the base with the front facing you and install
the two mounting screws.
6. Install the I/O module (see Installing the I/O module in the base on page
67).
Important: When discarding any system device or part, be sure to discard them
properly in compliance with all local and federal environmental laws if any
hazardous materials
The chin is a plastic piece that fits onto the bottom of the rear cover. You must
remove the rear cover from the head to remove or install the chin.
The chin is the rounded cover located at the bottom of the head assembly. This is a
purely cosmetic cover that is only visible once the head is not installed on a base.
1. Remove the rear cover (see Removing the head rear cover on page 48).
2. Position the rear cover so that you are looking at the interior side of the cover.
3. Locate the six mounting screws A and B (see Figure 45) and remove them.
The chin will fall off the cover as you remove the mounting screws.
A
B
Figure 46. Remove two ribbon cables from the controller card
2. Disconnect the two ribbon cables A (see Figure 46) that pass over the thermal
modules tubing B from connectors on the touch screen controller.
3. Remove the solid state drive (SSD) and SSD connector from the system board
(see Removing the solid state drive on page 80).
Figure 47. Remove the mounting screws from the thermal module near fan
| 4. Remove the two mounting screws B (see Figure 47) from the thermal module
| A located at the heat dissipating fins of the thermal module.
Figure 48. Loosen the four captive screws near the microprocessor
5. Loosen the four captive screws A (see Figure 48) securing the opposite end of
the thermal module over the microprocessor.
6. Lift the thermal module up and off the system board.
The fan can be removed if it fails or as part of the system board removal. The only
difference between these two possible reasons to remove the fan is when the
power cable is disconnected. For this procedure, the power cable is connected to
the system board.
1. If necessary, complete the following steps:
v Remove the MSR and customer display module or MSR and customer
display module blank (see Removing the MSR and customer display
module on page 75).
| v Remove the rear cover from the head (see Removing the head rear cover
| on page 48).
A
Figure 49. Disconnect the power cable, and mounting screws
2. Locate and disconnect the power cable B (see Figure 49) from the system
board, and route it through the opening in the blue SSD bracket.
3. Locate the touch screen controller ribbon cable that is secured to the blue SSD
bracket on the right-side of the fan. Black tape might have been used to secure
the ribbon cable to the fan housing. If necessary, remove the tape and discard
it.
4. Remove the four mounting screws A from the fan.
5. Position the head with the touch screen controller to the right.
6. Rotate the right edge of the fan up while lifting the fan up and out of the
system. Do not grab or pull on the touch screen controller ribbon cable.
| When placing the fan in the system, ensure the arrow molded into the fans body is
| visible and pointing to the left. When holding the fan prior to installation, the
| power cable should be in the upper right corner and the embossed arrow should
| be on the top right edge of the fans body.
| 1. Position the fan with the power cable in the upper right corner and the arrow
| facing to your left.
2. Place the fan on the system board and push it up against the bracket. The
arrow molded into the fan should be on your left and pointing toward the left
side of the system.
3. Install the four mounting screws.
| The control panel is located in the lower left corner of the head when looking at
| the display. With the head positioned face down, the I/O connectors facing you,
| and the rear cover off, you will find the panel in the lower left corner.
A
Figure 50. Disconnect the cable, remove the mounting screws, and remove the panel from the support
| 3. Disconnect the cable B (see Figure 50) from the panel.
| It is not always necessary to install a new cable when installing the control panel,
| and you can install a new cable without having to install a new panel
| 1. Grasp the cable at either end.
| 2. Feed the cable through the opening near the control panel.
| 3. Push the cable up through the frame to the opening near the touchscreen
| control panel. You can also start the cable at the opening near the control panel
| and push the cable through the frame toward the control panel.
| 4. Connect the cable to the system board and the opposite end to the control
| panel.
| 5. If you have any other devices to install, do so now; otherwise, complete the
| rear cover installation procedures (see Installing the head unit rear cover on
| page 49) to complete the installation.
Attention: Establish personal grounding before touching the system board or any
other static-sensitive device.
1. If necessary, complete the following steps:
v Remove the MSR and customer display module or MSR and customer
display module blank (see Removing the MSR and customer display
module on page 75).
|
A
A
|
| Figure 51. Disconnect the cables from the touchscreen controller card
|
3. Disconnect the cables (see A in Figure 51) from the touchscreen controller.
Figure 52. Remove the two mounting screws and lift the controller off the mounting posts
4. Remove the two mounting screws A (see Figure 52) and lift the controller up
and off the standoffs.
| 5. Set the controller aside in a static protective package or if necessary, discard the
| controller.
Attention: Establish personal grounding before touching the system board or any
other static-sensitive device.
1. Retrieve the touchscreen controller from its static-protective packaging.
2. Position the controller so the two connectors along the long edge are away
from you.
3. Align the mounting holes with the two standoffs and press the controller into
place. You will feel and hear a noticeable click.
4. Install the two mounting screws in the two remaining holes.
5. Connect the ribbon cables to the controller.
6. If you have any other devices to install, do so now; otherwise, complete the
rear cover installation procedures (see Installing the head unit rear cover on
page 49) to complete the installation.
When installing a new battery, the old battery must be disposed of properly. See
Battery return program on page 127 for information on battery disposal.
B C
A
Figure 53. Locate the battery holder near the fan
3. Locate the system battery B (see Figure 53) near the fan A and just behind
the power connector C for the fan.
4. Place one finger behind the exposed section of the battery A (see Figure 54).
5. Use your thumb or other finger to pull out on the retention tab while pushing
the battery out of the holder.
6. Lift the battery up and out of the battery holder.
7. Once the battery has been removed, discard it.
B
Figure 55. Disconnect the SATA cables from the system board
a. Disconnect the power A (see Figure 55) and signal B cables (SATA
cables) from the system board.
Figure 56. Remove the two mounting screws; then, lift the bracket off the system board
b. Remove the two screws B (see Figure 56) securing the bracket A to the
system board.
c. Lift the solid state drive bracket up and off the system board.
Figure 57. Remove the two mounting screws and lift the bracket up and off the system board
b. Remove the two screws B (see Figure 57) securing the connector to the
system board.
c. Lift the solid state drive bracket A up and off the system board.
5. Note the locations of the cables attached to the touchscreen controller and
system board.
Note: Each of the ribbon cables connected to the touchscreen controller are
taped at various points. Remove the tape and discard it.
6. Disconnect the ribbon cables from the touch screen controller and ensure the
ribbon cables are not taped to the system board (see A in Figure 51 on page
95).
A
Figure 58. Remove the six mounting screws from the system board
Before starting the following procedure, you should ensure that you have a
miscellaneous parts kit available with black tape.
Note: If you are installing a new system board. You will need to install the
touchscreen controller that you removed from the old system board. If you are not
installing a new system board, skip step 9 in the following procedure.
Attention: Establish personal grounding before touching the system board or any
other static sensitive device.
1. If necessary, position the head in front of you with I/O connectors facing you.
2. Retrieve the system board from its static-sensitive packaging.
3. Position the board with the fan cutout to the top left.
4. Angle the front edge of the board down slightly and then align the holes in
the board with the threaded posts.
5. Lower the board onto the posts while aligning the SD card slot with the
cutout in the frame.
6. Push the system board toward the top of the frame as you lower it over the
four tall threaded posts.
7. Set the system board in place and align the mounting holes in the system
board with the threaded posts on the frame.
8. Install the six mounting screws.
9. Install the touch screen controller (see Figure 59 on page 105).
| a. Locate the two connectors that are both facing the edge of the controller
| card A (see Figure 59).
b. Position the controller card with the two connectors facing away from you.
c. Align the holes in the controller card with the posts on the system board.
d. Set the controller in place and push it down until it clicks into place.
e. Use two mounting screws B to secure the controller to the two threaded
posts on the top right and bottom left corners.
10. Route the top-left touch screen ribbon cable through the slot between the
bottom of the support and the surface of the system board. Do not attach the
cable to the touchscreen controller yet.
| 11. Retrieve the interconnect cable that connects the touchscreen controller to the
| system board.
| 12. Locate the label marked MB (J6) on the cable and connect that end of the
| cable to J6 on the system board.
| 13. Connect the opposite end of the cable to J6 on the touchscreen controller.
14. Retrieve a miscellaneous parts kit and remove the black tape from the parts
kit before preceding.
15. Apply a piece of black tape to secure the ribbon cable in the center of where
the fan will be installed. Ensure the cable is also taped down to the frame on
the opposite side of the support.
16. Install the fan by completing the following steps:
a. Position the fan so the power cable is in the upper right corner of the fan.
b. Set the fan in place aligning the holes in the fan body with the threaded
holes in the frame.
c. Install four mounting screws to secure the fan in place. Do not connect the
power cable at this time.
Note: In this diagram, the system board has been removed for clarity.
B
Figure 61. Pry the end of the cap away from the frame
b. Locate one of the retention tabs B (see Figure 61) at either end of the cap
C.
c. Pry the retention tab end lose from the frame A.
d. While preventing the retention tab from locking again, rotate the end of
the cap away from the frame until it is completely removed.
| 6. Remove the screws securing the ribbon cables to the frame on the left and
| right.
| v Remove the screw from the left ribbon cable.
| a. Locate the mounting screw about half way down the left side cable at
| the end of the ESD foil wrap.
| b. Remove the screw and set it aside for future use.
| v Remove the screw from the right ribbon cable.
| a. Locate the mounting screw along the right edge of the frame, securing
| the ribbon cable and foil wrap to the frame.
| b. Remove the screw and set it aside for future use.
Figure 62. Remove the six mounting screws from around the frame
8. Remove the six mounting screws B (see Figure 62) from around the frame
A.
9. Lift the frame and LCD display off the touchscreen.
10. Dispose of the touchscreen properly. For information on disposing of the
touchscreen, see Flat panel displays on page 129.
Ensure that you have a miscellaneous parts kit before attempting to complete this
procedure. You will need the black tape from the miscellaneous parts kit to secure
the ribbon cables in place.
1. Lay the touchscreen face down on a nonabrasive surface.
2. Extend the four ribbon cables out from the sides of the touchscreen.
Note: Before continuing, ensure all the ribbon cables are fully extended and
are not caught between the frame and the touchscreen.
3. Position the frame and LCD display over the touchscreen, display facing
down. The control panel should be in the lower left corner, with the large
bracket furthest away from you.
Note: Ensure that the ribbon cable is secured by tape. Slack or bulges might
prevent the rear cover from being seating properly.
| 15. Install the screws to secure the right and left ribbon cables in place.
| v Install the screw on the left ribbon cable.
| a. Locate the foil ESD wrap on the left ribbon cable. Position the foil ESD
| wrap away from the controller card toward the left side of the frame. At
| the end of the strip is a tab with a hole in it.
| b. Align the hole in the tab with the mounting hole in the frame.
| c. Retrieve one of the mounting screws and install the screw in the hole.
| Ensure the screw is straight. If the head of the screw is uneven or sticks
| up, you will not be able to complete this procedure.
| v Install the screw on the right ribbon cable.
| a. Locate the foil ESD wrap on the right ribbon cable as it passes over the
| right edge of the frame. Near the edge of the frame you will see a tab
| on the foil wrap.
| b. Align the hole in the tab with the mounting hole in the frame just above
| the cable.
| c. Retrieve the remaining mounting screw and install the screw in the hole.
| Ensure the screw is straight. If the head of the screw is uneven or sticks
| up, you will not be able to complete this procedure.
B
Figure 63. Remove the mounting screws and separate the frame and display
3. Remove the two mounting screws B (see Figure 63) from the frame that
secure the display in place. Before repositioning the display, be sure to grasp
the display and frame with two hands to hold the two pieces together.
4. Reposition the frame A and display onto the opposite side and remove the
remaining two screws B. Steady the display and frame by letting them rest
against one hand.
Note: The two cables for the display will pass through the openings easily.
| Note: To complete the installation, you must install the touchscreen and all the
| other components that you removed to get to the display. Continue to step 8
| and follow the link to complete the installation process.
8. Install the touchscreen (see Installing the touchscreen on page 109).
The cover of the MSR and customer display module might become damaged or
scratched and need to be replaced. This section is not intended to provide any
information on how to remove and or install the component parts located under
the cover. The components inside the cover are not available separately. You must
purchase the entire MSR and customer display module if any of the components
need to be replaced.
First remove the cover from the module (see Removing the MSR and customer
display module from the cover); then, select the configuration from the following
list and navigate to the installation procedure for that configuration.
v MSR only (see Installing an MSR only module in the cover on page 114)
v MSR and 2 X 20 display (see Installing a module with a display into the cover
on page 116)
v 2 X 20 display only (seeInstalling a module with a display into the cover on
page 116)
A
Figure 65. Pry up on the retention tabs and separate the module and cover
Figure 66. Rotate the edge of the module out of the cover
3. Separate the module A (see Figure 66) from the cover C.
4. Discard the cover.
Figure 67. Rotate the edge of the module out of the cover.
2. Hold the module in your free hand with the connector in your palm.
3. Set the long edge of the module A onto the long edge of the cover C.
4. Rotate the short edge of the module into the cover until it clicks into place.
The procedure is the same for any module that includes a 2 X 20 display. However,
if your module also includes an MSR, you will need to complete step 6 on page
119 too.
1. Locate the display label A (see Figure 69 on page 117) on the inside of the
cover and remove it.
2. Hold the MSR and customer display module cover in your hand with the
captive screws B (see Figure 70 on page 118) facing up.
Figure 70. Rotate the edge of the module out of the cover
3. Hold the module in your free hand with the connector in your palm.
4. Set the long edge of the module A onto the long edge of the cover C.
5. Rotate the short edge of the module into the cover until it clicks into place.
Note: If you are installing a module that also has the MSR installed, complete
step 6 on page 119; otherwise, skip to step 7 on page 119 to complete the
procedure.
This information was developed for products and services offered in the U.S.A.
Toshiba Global Commerce Solutions may not offer the products, services, or
features discussed in this document in other countries. Consult your local Toshiba
Global Commerce Solutions representative for information on the products and
services currently available in your area. Any reference to a Toshiba Global
Commerce Solutions product, program, or service is not intended to state or imply
that only that Toshiba Global Commerce Solutions product, program, or service
may be used. Any functionally equivalent product, program, or service that does
not infringe any Toshiba Global Commerce Solutions intellectual property right
may be used instead. However, it is the user's responsibility to evaluate and verify
the operation of any non-Toshiba Global Commerce Solutions product, program, or
service.
The following paragraph does not apply to the United Kingdom or any other
country where such provisions are inconsistent with local law: TOSHIBA GLOBAL
COMMERCE SOLUTIONS PROVIDES THIS PUBLICATION "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Some states
do not allow disclaimer of express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
Toshiba Global Commerce Solutions may use or distribute any of the information
you supply in any way it believes appropriate without incurring any obligation to
you.
121
Information concerning non-Toshiba Global Commerce Solutions products was
obtained from the suppliers of those products, their published announcements or
other publicly available sources. Toshiba Global Commerce Solutions has not tested
those products and cannot confirm the accuracy of performance, compatibility or
any other claims related to non-Toshiba Global Commerce Solutions products.
Questions on the capabilities of non-Toshiba Global Commerce Solutions products
should be addressed to the suppliers of those products.
This information is for planning purposes only. The information herein is subject to
change before the products described become available.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. Toshiba Global Commerce Solutions is not responsible
for any radio or television interference caused by using other than recommended
cables and connectors or by unauthorized changes or modifications to this
equipment. Unauthorized changes or modifications could void the user's authority
to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The limits for Class A equipment were derived for commercial and
industrial environments to provide reasonable protection against interference with
licensed communication equipment.
Germany
Zulassungsbescheinigung laut dem Deutschen Gesetz ber die
elektromagnetische Vertrglichkeit von Gerten (EMVG) vom 30. August 1995
(bzw. der EMC EG Richlinie 89/336).
Dieses Gert ist berechtigt in bereinstimmung mit dem Deutschen EMVG das
EG-Konformittszeichen - CE - zu fhren.
Das Gert erfllt die Schutzanforderungen nach EN 500821 und EN 55022 Klasse A.
"Warnung: dies ist eine Einrichtung der Klasse A.Diese Einrichtung kann im
Wohnbereich Funkstrungen verursachen; in diesem Fall kann vom Betreiber
verlangt werden, angemessene Manahmen durchzufhren und dafr
aufzukommen."
EN 500821 Hinweis:
Anmerkung:
Um die Einhaltung des EMVG sicherzustellen sind die Gerte, wie in den Toshiba
Global Commerce Solutions Handbchern angegeben, zu installieren und zu
betreiben.
Anytime a service action involves physical contact with logic cards, modules,
back-panel pins, or other ESD sensitive (ESDS) parts, the service person must be
connected to an ESD common ground point on the product through the ESD wrist
strap and cord.
The ESD ground clip can be attached to any frame ground, ground braid, green
wire ground, or the round ground prong on the AC power plug. Coax or
connector outside shells can also be used.
Notice: This mark applies only to countries within the European Union (EU)
This notice is provided in accordance with Royal Decree 106/2008 of Spain: The
retail price of batteries, accumulators and power cells includes the cost of the
environmental management of their waste.
For California:
Perchlorate material special handling may apply
Refer to www/dtsc/ca.gov/hazardouswasate/perchlorate.
Oregon: For information regarding recycling covered electronic devices in the state
of Oregon, go to the Oregon Department of Environmental Quality site at
www.deq.state.or.us/lq/electronics.htm.
Washington: For information about recycling covered electronic devices in the State
of Washington, go to the Department of Ecology Website at http://https://
fortress.wa.gov/ecy/recycle/ or telephone the Washington Department of Ecology
at 1-800Recycle.
Trademarks
The following are trademarks or registered trademarks of Toshiba, Inc. in the
United States or other countries, or both:
Toshiba
The Toshiba logo
The following are trademarks of Toshiba Global Commerce Solutions in the United
States or other countries, or both:
TCxWave
Celeron and Intel are trademarks of Intel corporation in the United States, or other
countries.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Oracle and/or its affiliates.
131
installing (continued) mount base to table power usage
power supply 86 TCxWave 29 TCxWave 18
side cover 63 mount head to base 27 preliminary checklist
solid state drive 81 mount to wall TCxWave 41
SSD and memory cover 73 TCxWave 28 publications, related ix
SSD bracket 100 mounting
system battery 98 system 27
system board 104
thermal module 91
TCxWave 27
mounting base 19, 27
R
real-time clock
touch screen controller 96 mounting head 19
TCxWave 44
touchscreen 109 mounting head on stand 19
related publications ix
USB plug cover 74 mounting on a stand
remove power from KIOSK
VESA mount cover 70, 72 TCxWave 29
TCxWave 34
vesa mounting plate 54 mounting options 19
removing
introduction MSR
base front cover 59
models 1 cover 112, 113
cable cover 64
TCxWave 1 removing 75
chin 86
removing and installing 74
control panel 93
msr and customer display module
DIMMs 82
J installing cover (msr only) 114, 116
MSR and customer display module cover
disconnecting
Japan Electronics and Information SATA cables 98
removing and installing 112
Technology Industries Association fan 91
statement 125 front cover support 58
Japanese Electrical Appliance and head rear cover 48
Material Safety Law statement 125 N head unit from base 50
Japanese power line harmonics network I/O door cover 56
compliance statement 125 cables I/O module 65
Japanese VCCI Council Class A requirements 17 LCD display 111
statement 125 connector memory modules 82
requirements 17 micro SD card 79
notices 121 MSR and customer display
K battery recycling 128
cable ferrites 126
module 75, 113
MSR module from cover 113
knowledge base
electronic emissions 122 power supply 84
TCxWave 41
electrostatic discharge (ESD) 124 side covers 62
Korean communications statement 125
end of life disposal 126 solid state drive 80
SSD and memory cover 72
SSD bracket 98
L O system battery 97
LCD display system board 101
operating system
removing 111 thermal module 88
restrictions 37
removing and installing 111 touchscreen 106
setup 37
locating touchscreen controller 94
software 37
serial number 49 USB plug cover 73
supported 37
location and mount planning 19 VESA mount cover 68, 71
operating the system
vesa mounting plate 53
TCxWave 7
removing and installing
M base covers 55
base FRUs 84
main features
TCxWave 43
P chin 86
perchlorate 129 control panel 93
MCxWave
peripheral package 46 CRU 68
researching knowledge base 41
planning for installation 11 fan 91
touch drivers 39
power 33 head covers 68
troubleshooting 41
cable connecting 22 head FRUs 86
memory
cords 19 head on base 50
removing and installing 81
remove 34 head on mount 53
memory modules
remove from KIOSK 34 head unit rear cover 48
installing 83
removing 34 I/O module 65
removing 82
requirements 17, 18 LCD display 111
mercury-added statement 129
TCxWave 33 memory 81
micro SD card
usage 18 micro SD card 79
installing 79
power cords 19 MSR and customer display
removing 79
power supply module 74
removing and installing 79
installing 86 MSR and customer display module
models, features, and attributes
removing 84 cover 112
TCxWave 3
removing and installing 84 power supply 84
Index 133
134 Planning, Installation, and Service Guide
Printed in USA
G362-0597-00