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14/07/2017 SAP Super User - SAP Training and Certification

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SAP Super User

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Written by Janelle Swanson and last updated on June 19, 2017. Posted in All Things

SAP, SAP Career.

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When a company begins the process of implementing SAP, the


implementation partner asks the company to identify people from
each involved department to become super users. These folks
may be nominated for the role of SAP super user because of
their deep knowledge of the companys processes and their
ability to identify needs of other end users. They possess strong
expertise in the business processes of their domain and are well-
versed in other areas as well. In many ways, the SAP super user
is similar to the business process owner and the subject matter
expert, but the super user has a more functional role and spends more hands-on time in SAP. He
is kind of like a glorified end user.

SAP Super User

The SAP super user creates a link between end users and the implementation team. They should
have strong communication skills, as they need to be able to convey the business requirements
to the implementation partner. They act as representatives of their departments and are also the

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first line of support for end users. Thus, SAP super user should know and understand the users
and their functions.

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During the implementation cycle, super users take an active role in learning the SAP solution,
testing the system and training end users. They end up with intimate knowledge of the SAP
business processes and become the champions of the implementation.

After go-live, super users usually have special access within SAP which other end users do not
have. For example, an end user might have access to create a document and park it while SAP
super user has the right to post it.

Role of SAP Super User

The SAP super user is mainly responsible for:

Gathering process documentation


Taking notes from the end users and communicating them to the implementation team
Explaining and documenting AS IS processes
Understanding TO BE processes
Identifying integration points between modules and contacting other departments as
necessary
Testing all business processes in SAP test environments
Capturing defects which appear during testing
Training the end users
Supporting the end users
Continuous process improvement
Monitoring end user performance
Determining ongoing training needs

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Maintaining documentation

Prerequisites to Role of SAP Super User

An SAP super user should be a great communicator, with a strong desire to make their company
more efficient. They should have a keen ability to communicate their companys processes and
interpret instructions from the implementation team. This not only boosts the performance and
pace of the SAP implementation but also creates efficiency in transmitting ideas amongst all
parties.

Aside from strong interpersonal and communication skills, SAP super users should possess
strong documentation ability. They should be able to read functional specifications as well as
create and update training, testing and user guide documentation.

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Furthermore, having prior SAP experience is always a plus for a super user. Awareness of the
nuances and behaviors of SAP can alleviate a lot of friction and add efficiency to the
implementation project.

Traits of SAP Super User

An analytical mindset, problem solving skills and easy adoption of change are some traits of a
strong SAP super user. They should be a people person and skilled at coaching and motivating
end users. Similar to the business process owner and subject matter expert, the super user
should be able to mediate and resolve friction between the SAP implementation team and the
business team.

On a more abstract level, the ideal super user has a passion for constantly learning. He is
observant of opportunities for improvement and comforting towards his colleagues.

Conclusion
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Conclusion

It is vital for a company to select an SAP super users who has deep knowledge of the processes
for which he is responsible. A self-starting, passionate person with the relevant knowledge is
ideal for this role. It is critical that this person is able to communicate effectively between end
users and the implementation team.

As the SAP implementation progresses, the super user may be responsible for championing the
SAP cause to end users, as well as managing change and minimizing resistance. Their skill and
experience in the system may also lead them to have additional authorizations in the live
environment.

In the long-run, the SAP super user is the gatekeeper for a system that runs smoothly and is
utilized to its maximum potential.

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1 thought on SAP Super User

The interface
July 4, 2017 at 3:04 pm

The blog was very subjective and it clears the idea about SAP

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