Beruflich Dokumente
Kultur Dokumente
Please check the following tasks before contacting the supplier (See the contact instructions at the end
of this document). Go through this form step by step and try to examine the root cause of the feedback.
SW issues to be considered:
Update the sw to the level 6.5. In this version, cuvette blank can be checked without the water and
interaction of the needle
If these procedures have not solved the problem, please proceed to the following cuvette
feedback form.
1
Cuvette feedback form for root cause analysis
These cuvettes have passed through tight quality control procedures to ensure high product quality. In
case you do have problems related to use of the cuvettes, you need to fill in this feedback form to find
the true source of problem. After that, proper actions can be taken to avoid recurrence of the problem.
Cuvette feedback must always be connected to the cavity information (like 63, 72 or K1) and the
manufacturing date (like 050302 1 or 5061K0). This information is vital for the feedback handling and
root cause analysis and is needed for any compensation process.
Cuvette manufacturing date (see the plastic bag sticker, like 050302 1 or 5061K0, can be several dates
per 984000 box):__________________________________________________
Sw version in use:____________________________________________________________
Tests in use:________________________________________________________________
___________________________________________________________________________
Details of the cuvette problem (when/what/how) (please enclose analyzer sw printouts if possible):
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
__________________________________________________________________________
Service agreement:___________________________________________________________
Other remarks:
Has this problem caused risks for wrong patient/sample results causing death of serious injury? If yes
relevant documentation is attached and the manufacturer is contacted immediately.
Fax this letter to manufacturer Thermo Electron CC&A Service or contact your local service CC&A Service fax: +358-9-32910300