VASILE STANCU

M, 37, METRO MANILA, PHILIPPINES.

Romanian, Bucharest, Romania
Mobile phone: +63 918 644 2818, 0927 832 3788
Email: vasile.stancu.ph@gmail.com
Skype: valimihai.stancu

CAREER GOAL Availability: Full time

Willing to travel: Yes

EXPERIENCE Romanian/English Customer Service Representative

Accounts: World Ventures, Rovia
Period: December 2016 present
Company and location: OAMPI - OPEN ACCESS, Makati, Metro Manila,
Philippines
Job domain / occupation: Services, Call Center.
- Professionally handled incoming concerns from members and ensured that issues
are resolved both promptly and thoroughly
- Thoroughly and efficiently gathered members information, accessed and fulfilled
member needs, educated the member where applicable to prevent the need for
future contacts
- Provided quality service and support in a variety of areas including, but not limited
to: account activation/cancellations, payments processing, system issues/inquiries,
and general client services matters
- Maintained a balance between company policy and customer benefit in decision
making
- Handled issues in the best interest of both member and company
- Devoted time to performance of services as is necessary for a satisfactory
performance
- Worked with multiple tools: CRM, Exigo, Fortius, Verifi, Rovia BackOffice, Outlook,
Gmail, Google Docs, InContact etc
- Handled voice and email support for both business and travel assistance as
bilingual in English (Global Support US, Africa, Asia) and Romanian
Achievements: Adapted to strict rules and policy without any issues and
performed at an impressive pace and quality

Photographer (Full time)

Period: June 2015 - August 2016 (1 year and 2 months)
Company and location: THE SHIP PHOTOGRAPHERS, SOUTHAMPTON
Job domain / occupation: Services
- Taking photographs of cruise passengers being aware of the required professional
quality standards
- Helping and interacting with passengers anywhere on the ship and Photo Gallery
Area
- Selling photographs, photography equipment and other photo items
- Taking care of the Photo Gallery Area and ensuring that the photo products on sale
are well displayed and tidy
- Setting up the photo portrait locations
- Taking care that all the photo equipment is placed and stored safely
- Working efficiently and professionally to increase the overall potential of the
business
*During the two contracts on board (Oceana/Britannia - P&O Cruises)
I was ranked from Photographer grade 1 to Grade 3 and photo laboratory technician
**Almost every cruise I had the best retail sales and the most purchased pictures in the team
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EXPERIENCE Manager, Graphic-Designer, Photographer (Full time)

Period: November 2010 - May 2015 (4 years and 6 months)
Company and location: WB WORLDWIDE TRANSLATIONS & CONSULTING
SRL, BUCHAREST
Job domain / occupation: Services
Same as previous job

Manager, Graphic-Designer, Photographer (Full time)

Period: August 2006 - November 2010 (4 years and 3 months)
Company and location: VMS ACCESS MEDIA SRL, BUCHAREST
Job domain / occupation: Services
- Build company image by collaborating with customers, government, community
organizations, and employees
- Accomplish subsidiary objectives by establishing plans, budgets and results
measurements; allocating resources; reviewing progress; making timely and
necessary corrections
- Maintaining quality service by establishing and enforcing organisation standards
- Developing strategic plan by surveying the technological and financial market
place; presenting assumptions; recommending objectives
- Contributing to a team effort to enable individuals to achieve their targets
- Coordinating efforts by establishing procurement, production, marketing, field and
technical services policies and practices; coordinating actions with corporate staff

Graphic-Designer, Department Manager (Full time)

Period: July 2002 - June 2006 (3 years and 11 months)
Company and location: MG TRADING SERVICE, BUCHAREST
Job domain / occupation: Services
- Developing concepts, graphics and layouts for product illustrations, company logos
and websites
- Determining size and arrangement of illustrative material and copy, including font
style and size
- Preparing rough drafts of material based on an agreed brief
- Reviewing final layouts and suggesting improvements if required
- Liaising with external printers on a regular basis to ensure deadlines are met and
material is printed to the highest quality
- Liaising with clients to determine their requirements and budget
- Managing client proposals from typesetting through to design, print and
production
- Working with clients, briefing and advising them regarding design style, format,
print production and timescales

Computer Science Teacher (Full time)

Period: April 2000 - June 2002 (2 years and 2 months)
Company and location: DOI PI, BUCHAREST
Job domain / occupation: IT / Telecom
- taking responsibility for the progress of a class of primary-age pupils
- organising the classroom and learning resources and creating displays to
encourage a positive learning environment
- planning, preparing and presenting lessons that cater for the needs of the whole
ability range within the class
- motivating pupils with enthusiastic and imaginative presentations
- maintaining discipline
- preparing and marking work to facilitate positive pupil development

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 June 2017

EXPERIENCE - meeting requirements for the assessment and recording of pupils' achievement
- providing feedback to parents and carers at parents' evenings and other meetings
- coordinating activities and resources within a specific area of the curriculum and
supporting colleagues in the delivery of this specialist area
- working with others to plan and coordinate learning
- keeping up to date with changes and developments in the structure of the
curriculum
- organising and taking part in school events, outings and activities which may take
place at weekends or in the evening

EDUCATION SPIRU HARET UNIVERSITY (2000 - 2003), BUCHAREST, ROMANIA

Major: Journalism. Media and Communications.
SKILLS Spoken foreign languages:
English - Advanced
French - Beginner
Spanish - Beginner
Romanian - Native

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