BUSINESSES LOVE

THE NEW OFFICE BOTS

The latest office recruit taking over routine tasks is not a sci-fi metal robot
with menacing limbs, instead its a computer software program capable
of machine-learning

ROBOTIC PROCESS AUTOMATION (RPA) ADOPTION WORLDWIDE BY BUSINESS FUNCTION Full-scale RPA Implementing/using RPA actively

IT and network infrastructure support 10% 23%

IT application maintenance and development 9% 23%

Finance and accounting 6% 23%

Marketing 10% 19%

Customer services/sales support 8% 21%

Supply chain and logistics 8% 19%

Sales 9% 17%

Industry-specific processes 8% 18%

Procurement 8% 17%
Human resources 8% 17% Intelligent Operations 2016

91%

TOP BENEFITS EXPECTED TYPICAL BUSINESS PROCESSES

FROM RPA IN WHICH TO USE RPA

Saves time on repetitive tasks Repetitive tasks

89% carried out 50 to 60
Improves quality of work produced times a day
44%
Significantly reduces costs

Reduces risk
and increases 50%
compliance

Improves process
effectiveness and
efficiency Process list
Helps eliminate captive, 59% and file storage
shared service centre
tasks
86%

Differs from business

process management
as it affects both
controlling and
processes
65%
Helps eliminate Periodic
business process
outsourcing tasks reporting, data
entry and data
analysis
Reduces process
complexity 86%

Capgemini 2016 86%

Mass e-mail
generation,
RPA BENEFITS BEYOND COST SAVINGS archiving and
extracting

QUALITY
Minimises manual
intervention, errors and
duplication
Conversion of
Improved
data format
service delivery
SPEED and graphics
Speeds up processing times
and throughput, increases
capacity as a result

BENEFITS
GOVERNANCE
Improves governance and compliance
by embedding requirements into
Enterprise resource
automation rules
planning and
other back-office
transactions
SECURITY
Better ability Improves security of processes and
to manage data by reducing risks from inside the
organisation

BUSINESS CONTINUITY Capgemini 2016

Enhances disaster recovery by
allowing processes to be switched
to other servers
Everest Group 2015