Development / Enhancement STD

To measure No. of internal defects detected in req.

delivery quality review, design review, test plan review, code
- based on review and in UT,IT,ST testing
Defect Containment % reviews & ----------------------------------------------------- * 100 > 95%
testing Total internal defects detected in review and
(internal/client) testing + Customer defects detected in UAT
and post production defects
To measure No of weighted internal defects detected in
internal quality review and testing
Defect Density wrt size
wrt size -------------------------------------------------------------
(KLOC/FP) Product Size (KLOC/FP)
To measure No of weighted internal defects detected in
internal quality review and testing
based on ---------------------------------------------------- * 100
Defect Density per 100 hrs 2
engineering Engineering efforts
efforts
expended
To measure Coding defects detected during code review
effectiveness ---------------------------------------------------- * 100
Code Review Effectiveness % of code review total code defects detected at all phases
process
(internal)
To measure No. of weighted defects detected in all review
effectiveness ---------------------------------------------------- * 100
Review Efficiency % of internal total no. of defects detected before delivery
reviews
performed
To measure No. of client reported defects
client reported -------------------------------------
defects based product size (KLOC/FP)
Residual defect density wrt size
on size
delivered
(KLOC/FP)
To measure No. of client reported defects
client reported ------------------------------------- * 100
defects based Engineering Efforts
Residual defect density per 100 hrs
on engineering
efforts
expended
To measure the Actual Size
work in terms ----------------------- * 160
of size (use Actual Eng. Efforts
Productivity (per person month)
case points, (8hr/day, 40hrs/wk, 4wk/mo*40hr/day = 160
LOC, FP) Vs hrs/mo
Efforts
Actual Efforts in hrs - Estimated Efforts in hrs
-------------------------------------------------------------
Effort Variance % +/- 5%
--- * 100
Estimated Efforts
 Actual days taken to complete - Estimated
days
Schedule Variance %
---------------------------------------------------- * 100
Estimated days
Schedule Slippage Days Actual End Date - Estimated End Date
Rework hrs
Rework Efforts % ---------------- * 100
Actual total hrs
Total no. of customer reported defects
-----------------------------------------------------* 100
Defect Leakage %
Total no. of defects + customer reported
defects

Agile
% efforts
Capacity Utilization utilized for
planned sprint
Ratio of User
stories
delivered to
Sprint Stability Index
total User
stories worked
in a sprint
To measure the
Sprint in terms
of Size Vs
Efforts (Size in
Productivity (per Sprint)
Velocity - Story
Points
completed in
Sprint)
DC %
RDD wrt size and efforts

Production Support
% of severity
based tickets
Mean time to acknowledge acknowledged
within
stipulated time
% of severity
based tickets
Mean time to resolve
resolved within
stipulated time
% of severity
based tickets
Mean time to escalate escalated
within
stipulated time
 total no. of task delivered
SLA Compliance ------------------------------------- * 100
total no. of task planned
No. of defective component
Delivery Quality % 1 - ------------------------------------------------ * 100
total no. of components moved to prod
Abend solved within time window
Abend Efficacy % --------------------------------------------------- * 100
total abends