Sie sind auf Seite 1von 3318

Goose's Guide

Product Family Problem Desc


A019/A045/A046 DEAD MACHINE, NO OPERATION
A019/A045/A046 SC 81
A048/A054/A075 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
A048/A054/A075 BLOWN FUSE
A048/A054/A075 DEAD MACHINE, NO OPERATION
A048/A054/A075 ERRATIC ELECTRICAL PROBLEMS
A048/A054/A075 ERRATIC ELECTRICAL PROBLEMS
A048/A054/A075 ERRATIC SCANNER MOVEMENT
A048/A054/A075 BLURRED IMAGE
A048/A054/A075 DOUBLE/OFFSET IMAGE
A048/A054/A075 JITTER/BANDING
A048/A054/A075 JITTER/BANDING
A048/A054/A075 LINES WHITE / LEAD TO TRAIL
A048/A054/A075 REGISTRATION SIDE TO SIDE INCORRECT
A048/A054/A075 SKEWED IMAGE
A048/A054/A075 TONER WASTE / SPILL / LEAK
A048/A054/A075 E 12
A053 BLANK IMAGE-ENTIRE PAGE
A053 BLANK IMAGE-ENTIRE PAGE
A053 LCT LIFT ISSUES
A095/A096/A097 MULTI SHEET FEED
A095/A096/A097 APS NOT FUNCTIONING CORRECTLY
A095/A096/A097 BLOWN FUSE
A095/A096/A097 COPYING IS DISPLAYED - NO OPERATION
A095/A096/A097 COPYING IS DISPLAYED - NO OPERATION

A095/A096/A097 IC / CHIP BLOWN


A095/A096/A097 BLANK IMAGE-ENTIRE PAGE
A095/A096/A097 BLANK IMAGE-ENTIRE PAGE
A095/A096/A097 BLANK IMAGE-ENTIRE PAGE
A095/A096/A097 BLANK IMAGE-ENTIRE PAGE
Product Family Problem Desc
A095/A096/A097 BLURRED IMAGE
A095/A096/A097 DARK IMAGE
A095/A096/A097 DARK IMAGE
A095/A096/A097 LINES BLACK OP TO NON OP
A095/A096/A097 OVERTONING
A095/A096/A097 SKEWED IMAGE
A095/A096/A097 SKEWED IMAGE
A095/A096/A097 SPOTS-BLACK
A095/A096/A097 ACCORDIAN JAMS / Z FOLD
A095/A096/A097 ACCORDIAN JAMS / Z FOLD
A095/A096/A097 ACCORDIAN JAMS / Z FOLD
A095/A096/A097 JAM A
A095/A096/A097 LCT LIFT ISSUES
A095/A096/A097 LEFT SIDE PUSHING PAPER TO THE RIGHT WITH
PAPER STILL PRESENT
A095/A096/A097 SC 126
A095/A096/A097 SC 144

A095/A096/A097 SC 357
A095/A096/A097 SC 546
A095/A096/A097 SC 602
A095/A096/A097 SC 703
A095/A096/A097 SC 900
A095/A096/A097 SC 901
A095/A096/A097 SC 901
A098 BLANK IMAGE-ENTIRE PAGE
A098 BLURRED IMAGE
A098 BLURRED IMAGE
A098 EB
A109/A172/A199 ADF NOT RECOGNIZED
A109/A172/A199 ACC ERROR
A109/A172/A199 ACC ERROR
A109/A172/A199 COPYING IS DISPLAYED - NO OPERATION
A109/A172/A199 DEAD MACHINE, NO OPERATION
A109/A172/A199 DISPLAYS PLEASE WAIT-FIERY ONLY
Product Family Problem Desc
A109/A172/A199 KEY COUNTER INFORMATION

A109/A172/A199 OPERATION PANEL DISPLAYS METRIC SIZES


A109/A172/A199 OPERATION PANEL, ERRATIC OPERATION
A109/A172/A199 TOUCH SCREEN CALIBRATION

A109/A172/A199 TOUCH SCREEN CALIBRATION


A109/A172/A199 VD AND /OR VL DATA IS NOT WITHIN
SPECIFICATION
A109/A172/A199 VD AND /OR VL DATA IS NOT WITHIN
SPECIFICATION
A109/A172/A199 VD AND /OR VL DATA IS NOT WITHIN
SPECIFICATION
A109/A172/A199 VD AND /OR VL DATA IS NOT WITHIN
SPECIFICATION
A109/A172/A199 VD AND /OR VL DATA IS NOT WITHIN
SPECIFICATION
A109/A172/A199 ERRATIC FINISHER OPERATION
A109/A172/A199 BACKGROUND-DIRTY/GRAY
A109/A172/A199 BACKGROUND-DIRTY/GRAY
A109/A172/A199 BACKGROUND-DIRTY/GRAY
A109/A172/A199 BLANK IMAGE-ENTIRE PAGE
A109/A172/A199 BLANK IMAGE-PARTIAL/SPORATIC
A109/A172/A199 BLURRED IMAGE
A109/A172/A199 BLURRED IMAGE
A109/A172/A199 COLOR MISSING
A109/A172/A199 COLOR MISSING

A109/A172/A199 COLORS MISALIGNED


A109/A172/A199 COLORS MISALIGNED
A109/A172/A199 COLORS MISALIGNED
A109/A172/A199 COLORS MISALIGNED
A109/A172/A199 COLORS MISALIGNED
A109/A172/A199 COLORS MISALIGNED

A109/A172/A199 COLORS MISALIGNED


A109/A172/A199 COLORS MISALIGNED
Product Family Problem Desc
A109/A172/A199 COLORS MISALIGNED
A109/A172/A199 COLORS MISALIGNED
A109/A172/A199 DARK IMAGE
A109/A172/A199 DISTORTED IMAGE-DIGITIZED
A109/A172/A199 DISTORTED IMAGE-DIGITIZED
A109/A172/A199 DOUBLE/OFFSET IMAGE
A109/A172/A199 DOUBLE/OFFSET IMAGE
A109/A172/A199 DOUBLE/OFFSET IMAGE
A109/A172/A199 FIREFLY SPOTS, CIRCULAR VOID AREAS
A109/A172/A199 JITTER/BANDING
A109/A172/A199 JITTER/BANDING
A109/A172/A199 JITTER/BANDING
A109/A172/A199 JITTER/BANDING
A109/A172/A199 JITTER/BANDING
A109/A172/A199 JITTER/BANDING
A109/A172/A199 JITTER/BANDING
A109/A172/A199 JITTER/BANDING
A109/A172/A199 JITTER/BANDING
A109/A172/A199 LINES BLACK / LEAD TO TRAIL
A109/A172/A199 REVERSE SIDE DIRTY
A109/A172/A199 SPOTS-BLACK
A109/A172/A199 SPOTS-WHITE
A109/A172/A199 SPOTS-WHITE
A109/A172/A199 SPOTS-WHITE
A109/A172/A199 UNEVEN IMAGE
A109/A172/A199 NOISE
A109/A172/A199 NOISE
A109/A172/A199 NOISE
A109/A172/A199 TONER WASTE / SPILL / LEAK
A109/A172/A199 JAM C
A109/A172/A199 SC 107
A109/A172/A199 SC 173
A109/A172/A199 SC 191
A109/A172/A199 SC 191
Product Family Problem Desc
A109/A172/A199 SC 191
A109/A172/A199 SC 191
A109/A172/A199 SC 191
A109/A172/A199 SC 322
A109/A172/A199 SC 322
A109/A172/A199 SC 341
A109/A172/A199 SC 345
A109/A172/A199 SC 345
A109/A172/A199 SC 345
A109/A172/A199 SC 353
A109/A172/A199 SC 377
A109/A172/A199 SC 380
A109/A172/A199 SC 380
A109/A172/A199 SC 380
A109/A172/A199 SC 380
A109/A172/A199 SC 381
A109/A172/A199 SC 405
A109/A172/A199 SC 405
A109/A172/A199 SC 405
A109/A172/A199 SC 405
A109/A172/A199 SC 405
A109/A172/A199 SC 406
A109/A172/A199 SC 406
A109/A172/A199 SC 500
A109/A172/A199 SC 500
A109/A172/A199 SC 900
A110/A111/A128 BACKGROUND-DIRTY/GRAY
A110/A111/A128 BLURRED IMAGE
A110/A111/A128 NOISE
A120 CANNOT DETECT ORIGINAL
A120 CANNOT DETECT ORIGINAL
A120 CLEAR ORIGINAL
A120 ADD TONER CONDITION
A120 ADD TONER CONDITION
Product Family Problem Desc
A120 ADD TONER CONDITION
A120 DEAD MACHINE, NO OPERATION
A120 OP-PORT FLICKERING DURING COPY,RECIEVE
ORPRINT MODES
A120 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
A120 BACKGROUND-DIRTY/GRAY
A120 DARK IMAGE
A120 DARK IMAGE
A120 DARK IMAGE
A120 DOUBLE/OFFSET IMAGE
A120 INDICATORS/LIGHTS
A120 LIGHT/FADED IMAGE
A120 LINES BLACK / LEAD TO TRAIL
A120 SPOTS-BLACK
A120 NOISE
A120 ERROR MESSAGES
A120 USER TOOLS
A133/A195/A217 MULTI SHEET FEED
A133/A195/A217 11 X 17 DOUBLE COUNT ISSUES

A133/A195/A217 11 X 17 DOUBLE COUNT ISSUES


A133/A195/A217 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
A133/A195/A217 ADD TONER CONDITION
A133/A195/A217 ADD TONER CONDITION
A133/A195/A217 ADD TONER CONDITION
A133/A195/A217 ADD TONER CONDITION

A133/A195/A217 APS NOT FUNCTIONING CORRECTLY

A133/A195/A217 APS NOT FUNCTIONING CORRECTLY


A133/A195/A217 BLOWN FUSE
A133/A195/A217 BLOWN FUSE
A133/A195/A217 BLOWN FUSE
A133/A195/A217 BLOWN FUSE
Product Family Problem Desc
A133/A195/A217 BLOWN FUSE
A133/A195/A217 DEAD MACHINE, NO OPERATION
A133/A195/A217 DEAD MACHINE, NO OPERATION
A133/A195/A217 DISPLAYS PRESS # TO CONTINUE, AFTER
MAKING ONE COPY
A133/A195/A217 DUPLEX SELECTED AS DEFAULT AT POWER UP

A133/A195/A217 ERRATIC ELECTRICAL PROBLEMS

A133/A195/A217 KEY COUNTER INFORMATION

A133/A195/A217 KEY COUNTER INFORMATION


A133/A195/A217 MACHINE RUNS SLOW

A133/A195/A217 MEMORY QUESTIONS


A133/A195/A217 OPERATION PANEL, ERRATIC OPERATION

A133/A195/A217 OPERATION PANEL, ERRATIC OPERATION

A133/A195/A217 PLEASE WAIT FUSER UP TO TEMP

A133/A195/A217 ROTATE SORT OR COPY NOT FUNCTIONING


A133/A195/A217 ROTATE SORT OR COPY NOT FUNCTIONING
A133/A195/A217 VSG & VSP AT 5.0 OR 0 VOLTS
A133/A195/A217 WASTE TONER FULL DISPLAYED
A133/A195/A217 CREASING
A133/A195/A217 JAM R
A133/A195/A217 MIXED SIZES WILL NOT STAPLE
A133/A195/A217 SHIFT TRAY ERRATIC MOVEMENT
A133/A195/A217 SHIFT TRAY ERRATIC MOVEMENT
A133/A195/A217 SHIFT TRAY ERRATIC MOVEMENT
A133/A195/A217 STACK FEED OUT BELT DAMAGES TRAIL EDGE
A133/A195/A217 BACKGROUND-DIRTY/GRAY
A133/A195/A217 BLANK IMAGE-ENTIRE PAGE

A133/A195/A217 BLANK IMAGE-PARTIAL/SPORATIC


Product Family Problem Desc
A133/A195/A217 BLANK IMAGE-PARTIAL/SPORATIC
A133/A195/A217 BLANK IMAGE-PARTIAL/SPORATIC
A133/A195/A217 BLURRED IMAGE
A133/A195/A217 BLURRED IMAGE
A133/A195/A217 BLURRED IMAGE
A133/A195/A217 BLURRED IMAGE
A133/A195/A217 DARK IMAGE
A133/A195/A217 DOUBLE/OFFSET IMAGE

A133/A195/A217 DOUBLE/OFFSET IMAGE


A133/A195/A217 DOUBLE/OFFSET IMAGE
A133/A195/A217 DRUM DAMAGE

A133/A195/A217 IMAGE SHIFTING

A133/A195/A217 IMAGE SHIFTING

A133/A195/A217 IMAGE SHIFTING


A133/A195/A217 IMAGE SHIFTING

A133/A195/A217 INDICATORS/LIGHTS
A133/A195/A217 JITTER/BANDING
A133/A195/A217 JITTER/BANDING
A133/A195/A217 JITTER/BANDING
A133/A195/A217 JITTER/BANDING
A133/A195/A217 LIGHT/FADED IMAGE

A133/A195/A217 LIGHT/FADED IMAGE


A133/A195/A217 LIGHT/FADED IMAGE
A133/A195/A217 LIGHT/FADED IMAGE
A133/A195/A217 LIGHT/FADED IMAGE
A133/A195/A217 LIGHT/FADED IMAGE
A133/A195/A217 LIGHT/FADED IMAGE
A133/A195/A217 LIGHT/FADED IMAGE
A133/A195/A217 LIGHT/FADED IMAGE
A133/A195/A217 LINES BLACK / LEAD TO TRAIL
Product Family Problem Desc
A133/A195/A217 LINES BLACK OP TO NON OP
A133/A195/A217 LINES BLACK OP TO NON OP
A133/A195/A217 REGISTRATION SIDE TO SIDE INCORRECT
A133/A195/A217 REVERSE SIDE DIRTY
A133/A195/A217 SMEARING/WET
A133/A195/A217 SPOTS-BLACK
A133/A195/A217 ABNORMAL/ERRATIC OPERATION

A133/A195/A217 NOISE
A133/A195/A217 NOISE
A133/A195/A217 NOISE
A133/A195/A217 PART DAMAGE

A133/A195/A217 PART DAMAGE


A133/A195/A217 WRINKLED OR CREASED COPIES
A133/A195/A217 SUPPLY YIELD
A133/A195/A217 SW APPLICATION ERRORS
A133/A195/A217 THROUGH PUT QUESTIONS
A133/A195/A217 THROUGH PUT QUESTIONS
A133/A195/A217 USER CODE QUESTIONS
A133/A195/A217 USER CODE QUESTIONS
A133/A195/A217 USER CODE QUESTIONS

A133/A195/A217 USER CODE QUESTIONS

A133/A195/A217 USER CODE QUESTIONS

A133/A195/A217 USER CODE QUESTIONS

A133/A195/A217 USER CODE QUESTIONS


A133/A195/A217 USER CODE QUESTIONS
A133/A195/A217 USER TOOLS
A133/A195/A217 ACCORDIAN JAMS / Z FOLD
A133/A195/A217 ACCORDIAN JAMS / Z FOLD
A133/A195/A217 JAM DRUM AREA
A133/A195/A217 JAM DRUM AREA
Product Family Problem Desc
A133/A195/A217 JAM DRUM AREA
A133/A195/A217 8.5 BY 14 MISFEEDS THROUGH BYPASS ONLY

A133/A195/A217 8.5 BY 14 MISFEEDS THROUGH BYPASS ONLY


A133/A195/A217 LCT FEED IN JAMS
A133/A195/A217 LCT LIFT ISSUES
A133/A195/A217 TRAY DOES NOT LIFT
A133/A195/A217 Z FOLDING FROM LCT
A133/A195/A217 Z FOLDING FROM LCT
A133/A195/A217 Z FOLDING FROM LCT
A133/A195/A217 AXIS
A133/A195/A217 CONTROLLER ERROR
A133/A195/A217 CONTROLLER ERROR
A133/A195/A217 CONTROLLER ERROR
A133/A195/A217 CONTROLLER ERROR
A133/A195/A217 CONTROLLER ERROR

A133/A195/A217 CONTROLLER ERROR


A133/A195/A217 CONTROLLER ERROR
A133/A195/A217 DRIVERS

A133/A195/A217 DRIVERS

A133/A195/A217 DRIVERS
A133/A195/A217 DRIVERS
A133/A195/A217 ERROR MESSAGES
A133/A195/A217 MEMORY QUESTIONS
A133/A195/A217 PRINT JOB NOT PRINTING
A133/A195/A217 PRINT OPTION NOT RECOGNIZED
A133/A195/A217 PRINT OPTION NOT RECOGNIZED

A133/A195/A217 PRINT OPTION NOT RECOGNIZED


A133/A195/A217 PRINT OPTION NOT RECOGNIZED
A133/A195/A217 PRINT OPTION NOT RECOGNIZED
Product Family Problem Desc
A133/A195/A217 PRINT OPTION NOT RECOGNIZED

A133/A195/A217 PRINT OPTION NOT RECOGNIZED

A133/A195/A217 PRINT OPTION NOT RECOGNIZED


A133/A195/A217 PRINT OPTION NOT RECOGNIZED
A133/A195/A217 PRINT OPTION NOT RECOGNIZED
A133/A195/A217 PRINT OPTION NOT RECOGNIZED

A133/A195/A217 PRINT OPTION NOT RECOGNIZED

A133/A195/A217 PRINT OPTION NOT RECOGNIZED


A133/A195/A217 PRINT OPTION NOT RECOGNIZED
A133/A195/A217 PRINT OPTION NOT RECOGNIZED

A133/A195/A217 SW APPLICATION ERRORS

A133/A195/A217 UNIX
A133/A195/A217 SC 101
A133/A195/A217 SC 101
A133/A195/A217 SC 120
A133/A195/A217 SC 120
A133/A195/A217 SC 121
A133/A195/A217 SC 121
A133/A195/A217 SC 121
A133/A195/A217 SC 190
A133/A195/A217 SC 302
A133/A195/A217 SC 303
A133/A195/A217 SC 303
A133/A195/A217 SC 303
A133/A195/A217 SC 305
A133/A195/A217 SC 305
A133/A195/A217 SC 305
A133/A195/A217 SC 305
A133/A195/A217 SC 305
A133/A195/A217 SC 305
Product Family Problem Desc
A133/A195/A217 SC 320
A133/A195/A217 SC 320
A133/A195/A217 SC 320
A133/A195/A217 SC 320
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 322
A133/A195/A217 SC 322
A133/A195/A217 SC 322
A133/A195/A217 SC 322
A133/A195/A217 SC 322
A133/A195/A217 SC 322
A133/A195/A217 SC 323
A133/A195/A217 SC 323
A133/A195/A217 SC 323
A133/A195/A217 SC 323
A133/A195/A217 SC 323
A133/A195/A217 SC 341
A133/A195/A217 SC 341
A133/A195/A217 SC 341
A133/A195/A217 SC 350
A133/A195/A217 SC 350
A133/A195/A217 SC 350
A133/A195/A217 SC 360
A133/A195/A217 SC 360
A133/A195/A217 SC 360
A133/A195/A217 SC 361
A133/A195/A217 SC 361
Product Family Problem Desc
A133/A195/A217 SC 361
A133/A195/A217 SC 361
A133/A195/A217 SC 361
A133/A195/A217 SC 364
A133/A195/A217 SC 365
A133/A195/A217 SC 390
A133/A195/A217 SC 390
A133/A195/A217 SC 391
A133/A195/A217 SC 392
A133/A195/A217 SC 392
A133/A195/A217 SC 392
A133/A195/A217 SC 392
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 405
A133/A195/A217 SC 440
A133/A195/A217 SC 490
A133/A195/A217 SC 490
A133/A195/A217 SC 490
A133/A195/A217 SC 502
A133/A195/A217 SC 503
A133/A195/A217 SC 521
A133/A195/A217 SC 545
A133/A195/A217 SC 545
A133/A195/A217 SC 601
A133/A195/A217 SC 602
A133/A195/A217 SC 604
A133/A195/A217 SC 625
Product Family Problem Desc
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 710
A133/A195/A217 SC 721
A133/A195/A217 SC 721
A133/A195/A217 SC 721
A133/A195/A217 SC 900
A133/A195/A217 SC 900
A133/A195/A217 CANNOT CAPTURE FILES

A133/A195/A217 CANNOT CAPTURE FILES


A133/A195/A217 CANNOT CAPTURE FILES

A133/A195/A217 CANNOT SCAN TO LOCAL PC

A133/A195/A217 CANNOT SCAN TO NETWORK


A133/A195/A217 SCANNER CONFIGURATION
A133/A195/A217 SCANNER CONFIGURATION
A151/A152/A202/A203 ADD TONER CONDITION
A151/A152/A202/A203 PRINTS UNTIL OUT OF PAPER, REGARDLESS OF
COPY COUNT
A151/A152/A202/A203 BACKGROUND-DIRTY/GRAY
A151/A152/A202/A203 BLANK IMAGE-ENTIRE PAGE
A151/A152/A202/A203 BLANK IMAGE-ENTIRE PAGE
A151/A152/A202/A203 BLURRED IMAGE

A151/A152/A202/A203 BLURRED IMAGE


A151/A152/A202/A203 BLURRED IMAGE
A151/A152/A202/A203 BLURRED IMAGE
A151/A152/A202/A203 BLURRED IMAGE
Product Family Problem Desc
A151/A152/A202/A203 NOISE
A151/A152/A202/A203 NOISE
A151/A152/A202/A203 NOISE
A151/A152/A202/A203 E 54
A151/A152/A202/A203 E 54
A151/A152/A202/A203 SC 130
A151/A152/A202/A203 SC 70
A153-A162/A204-A214 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
A153-A162/A204-A214 ADD TONER CONDITION

A153-A162/A204-A214 ADD TONER CONDITION


A153-A162/A204-A214 ADD TONER CONDITION

A153-A162/A204-A214 ADD TONER CONDITION


A153-A162/A204-A214 ADD TONER CONDITION
A153-A162/A204-A214 APS NOT FUNCTIONING CORRECTLY
A153-A162/A204-A214 BLOWN FUSE
A153-A162/A204-A214 BLOWN FUSE
A153-A162/A204-A214 CANNOT ENTER SP MODES

A153-A162/A204-A214 COPYING IS DISPLAYED - NO OPERATION

A153-A162/A204-A214 COPYING IS DISPLAYED - NO OPERATION


A153-A162/A204-A214 COPYING IS DISPLAYED - NO OPERATION
A153-A162/A204-A214 COPYING IS DISPLAYED - NO OPERATION
A153-A162/A204-A214 DEAD MACHINE, NO OPERATION
A153-A162/A204-A214 DEAD MACHINE, NO OPERATION
A153-A162/A204-A214 DUPLEX SELECTED AS DEFAULT AT POWER UP

A153-A162/A204-A214 DUPLEX SELECTED AS DEFAULT AT POWER UP

A153-A162/A204-A214 MEMORY QUESTIONS


A153-A162/A204-A214 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
A153-A162/A204-A214 OPERATION PANEL, ERRATIC OPERATION
Product Family Problem Desc
A153-A162/A204-A214 OPERATION PANEL, ERRATIC OPERATION
A153-A162/A204-A214 OPERATION PANEL, ERRATIC OPERATION
A153-A162/A204-A214 OPERATION PANEL, ERRATIC OPERATION
A153-A162/A204-A214 OPERATION PANEL, ERRATIC OPERATION
A153-A162/A204-A214 BINS WILL NOT LOWER OR RAISE
A153-A162/A204-A214 BINS WILL NOT LOWER OR RAISE
A153-A162/A204-A214 ERRATIC FINISHER OPERATION
A153-A162/A204-A214 JAM R
A153-A162/A204-A214 JAM R
A153-A162/A204-A214 JAM R
A153-A162/A204-A214 JAM R
A153-A162/A204-A214 JAM R
A153-A162/A204-A214 JAM R
A153-A162/A204-A214 JAM R
A153-A162/A204-A214 STAPLES WILL NOT ADVANCE
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY

A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY

A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BLACK IMAGE-ENTIRE PAGE
A153-A162/A204-A214 BLANK IMAGE-ENTIRE PAGE
A153-A162/A204-A214 BLANK IMAGE-ENTIRE PAGE
A153-A162/A204-A214 BLANK IMAGE-ENTIRE PAGE
A153-A162/A204-A214 BLANK IMAGE-PARTIAL/SPORATIC
A153-A162/A204-A214 BLURRED IMAGE
A153-A162/A204-A214 DISTORTED IMAGE
A153-A162/A204-A214 DISTORTED IMAGE
A153-A162/A204-A214 DISTORTED IMAGE
A153-A162/A204-A214 DISTORTED IMAGE-DIGITIZED
Product Family Problem Desc
A153-A162/A204-A214 INDICATORS/LIGHTS
A153-A162/A204-A214 INDICATORS/LIGHTS

A153-A162/A204-A214 JITTER/BANDING
A153-A162/A204-A214 JITTER/BANDING
A153-A162/A204-A214 JITTER/BANDING
A153-A162/A204-A214 JITTER/BANDING
A153-A162/A204-A214 LINES BLACK / LEAD TO TRAIL
A153-A162/A204-A214 LINES BLACK / LEAD TO TRAIL
A153-A162/A204-A214 LINES WHITE / LEAD TO TRAIL
A153-A162/A204-A214 LINES WHITE OP TO NON OP

A153-A162/A204-A214 REGISTRATION INCORRECT

A153-A162/A204-A214 REGISTRATION SIDE TO SIDE INCORRECT


A153-A162/A204-A214 REGISTRATION SIDE TO SIDE INCORRECT
A153-A162/A204-A214 REGISTRATION SIDE TO SIDE INCORRECT
A153-A162/A204-A214 REGISTRATION SIDE TO SIDE INCORRECT
A153-A162/A204-A214 REGISTRATION SIDE TO SIDE INCORRECT

A153-A162/A204-A214 REGISTRATION SIDE TO SIDE INCORRECT

A153-A162/A204-A214 REGISTRATION SIDE TO SIDE INCORRECT


A153-A162/A204-A214 SPOTS-BLACK
A153-A162/A204-A214 SPOTS-BLACK
A153-A162/A204-A214 SPOTS-BLACK
A153-A162/A204-A214 SPOTS-BLACK
A153-A162/A204-A214 SPOTS-BLACK
A153-A162/A204-A214 SPOTS-BLACK
A153-A162/A204-A214 SPOTS-BLACK
A153-A162/A204-A214 SPOTS-BLACK

A153-A162/A204-A214 NOISE
A153-A162/A204-A214 NOISE
A153-A162/A204-A214 USER CODE QUESTIONS
A153-A162/A204-A214 USER CODE QUESTIONS
Product Family Problem Desc
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM B
A153-A162/A204-A214 JAM B
A153-A162/A204-A214 JAM C
A153-A162/A204-A214 JAM CODE 008
A153-A162/A204-A214 JAM EXIT
A153-A162/A204-A214 LCT LIFT ISSUES
A153-A162/A204-A214 LCT LIFT ISSUES
A153-A162/A204-A214 LCT LIFT ISSUES
A153-A162/A204-A214 TRAY DOES NOT LIFT

A153-A162/A204-A214 Z FOLDING FROM LCT


A153-A162/A204-A214 Z FOLDING FROM LCT
A153-A162/A204-A214 Z FOLDING FROM LCT
A153-A162/A204-A214 SC 548
A153-A162/A204-A214 SC 721
A153-A162/A204-A214 SC 721
A153-A162/A204-A214 SC 722
A153-A162/A204-A214 SC 724
A153-A162/A204-A214 USER TOOLS

A163/A251/A252/B047/B DF FEED IN JAMS


048
A163/A251/A252/B047/B ACCESSORIES NOT RECOGNIZED OR CANNOT
048 BE SELECTED
A163/A251/A252/B047/B ADD TONER CONDITION
048
A163/A251/A252/B047/B ADD TONER CONDITION
048
A163/A251/A252/B047/B COPIER TIMES OUT AFTER 30 MIN.
048
Product Family Problem Desc
A163/A251/A252/B047/B DEAD MACHINE, NO OPERATION
048
A163/A251/A252/B047/B E-CODE AND MAKES BEEPING NOISE
048
A163/A251/A252/B047/B BACKGROUND-DIRTY/GRAY
048
A163/A251/A252/B047/B BACKGROUND-DIRTY/GRAY
048
A163/A251/A252/B047/B BACKGROUND-DIRTY/GRAY
048
A163/A251/A252/B047/B BLANK IMAGE-ENTIRE PAGE
048
A163/A251/A252/B047/B BLANK IMAGE-ENTIRE PAGE
048
A163/A251/A252/B047/B BLANK IMAGE-ENTIRE PAGE
048
A163/A251/A252/B047/B JITTER/BANDING
048
A163/A251/A252/B047/B LIGHT/FADED IMAGE
048
A163/A251/A252/B047/B LIGHT/FADED IMAGE
048
A163/A251/A252/B047/B LIGHT/FADED IMAGE
048
A163/A251/A252/B047/B LIGHT/FADED IMAGE
048
A163/A251/A252/B047/B LIGHT/FADED IMAGE
048
A163/A251/A252/B047/B LIGHT/FADED IMAGE
048
A163/A251/A252/B047/B LIGHT/FADED IMAGE
048
A163/A251/A252/B047/B LINES BLACK / LEAD TO TRAIL
048
A163/A251/A252/B047/B UNEVEN IMAGE
048
A163/A251/A252/B047/B UNEVEN IMAGE
048
A163/A251/A252/B047/B ERRATIC ROLL FEEDER OPERATION
048
Product Family Problem Desc
A163/A251/A252/B047/B TONER WASTE / SPILL / LEAK
048
A163/A251/A252/B047/B TONER WASTE / SPILL / LEAK
048
A163/A251/A252/B047/B DJ 22
048
A163/A251/A252/B047/B DJ 45
048
A163/A251/A252/B047/B JAM REGISTRATION
048
A163/A251/A252/B047/B JAM REGISTRATION
048
A163/A251/A252/B047/B JAM REGISTRATION
048
A163/A251/A252/B047/B PJ 42
048
A163/A251/A252/B047/B PJ 42
048
A163/A251/A252/B047/B PJ 42
048
A163/A251/A252/B047/B E 01
048
A163/A251/A252/B047/B E 02
048
A163/A251/A252/B047/B E 09
048
A163/A251/A252/B047/B E 09
048
A163/A251/A252/B047/B E 09
048
A163/A251/A252/B047/B E 11
048
A166/A187/A189 ACC ERROR
A166/A187/A189 ACC ERROR
A166/A187/A189 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
A166/A187/A189 ADD TONER CONDITION
A166/A187/A189 ADD TONER CONDITION
A166/A187/A189 ADD TONER CONDITION
Product Family Problem Desc
A166/A187/A189 ADD TONER CONDITION
A166/A187/A189 ADD TONER CONDITION
A166/A187/A189 ADD TONER CONDITION
A166/A187/A189 ADD TONER CONDITION
A166/A187/A189 ADD TONER CONDITION

A166/A187/A189 BLANK DISPLAY


A166/A187/A189 DEAD MACHINE, NO OPERATION
A166/A187/A189 DEAD MACHINE, NO OPERATION
A166/A187/A189 DEVELOPER AGITATION CODES
A166/A187/A189 DEVELOPER AGITATION CODES
A166/A187/A189 DEVELOPER AGITATION CODES
A166/A187/A189 KEY OPERATOR CODE QUESTIONS

A166/A187/A189 PCI CODES


A166/A187/A189 PCI CODES
A166/A187/A189 PCI CODES
A166/A187/A189 PCI CODES
A166/A187/A189 REVOLVER STARTS TURNING WITH FRONT
DOOR OPEN
A166/A187/A189 WASTE TONER FULL DISPLAYED
A166/A187/A189 BACKGROUND-DIRTY/GRAY
A166/A187/A189 BLANK IMAGE-ENTIRE PAGE
A166/A187/A189 BLANK IMAGE-PARTIAL/SPORATIC
A166/A187/A189 COLOR INCORRECT
A166/A187/A189 COLOR MISSING

A166/A187/A189 DIAGONAL LINES-WHITE


A166/A187/A189 DISTORTED IMAGE-DIGITIZED
A166/A187/A189 DISTORTED IMAGE-DIGITIZED
A166/A187/A189 DOUBLE/OFFSET IMAGE

A166/A187/A189 DRUM DAMAGE


A166/A187/A189 JITTER/BANDING
A166/A187/A189 JITTER/BANDING
Product Family Problem Desc
A166/A187/A189 JITTER/BANDING
A166/A187/A189 JITTER/BANDING
A166/A187/A189 JITTER/BANDING
A166/A187/A189 JITTER/BANDING
A166/A187/A189 LIGHT/FADED IMAGE
A166/A187/A189 LIGHT/FADED IMAGE
A166/A187/A189 LINES BLACK / LEAD TO TRAIL
A166/A187/A189 POOR FUSING
A166/A187/A189 POOR FUSING
A166/A187/A189 SPOTS-BLACK
A166/A187/A189 SPOTS-BLACK
A166/A187/A189 UNEVEN IMAGE
A166/A187/A189 SC 101
A166/A187/A189 SC 101
A166/A187/A189 SC 101
A166/A187/A189 SC 191
A166/A187/A189 SC 191
A166/A187/A189 SC 192
A166/A187/A189 SC 192
A166/A187/A189 SC 192
A166/A187/A189 SC 301
A166/A187/A189 SC 301
A166/A187/A189 SC 301
A166/A187/A189 SC 360
A166/A187/A189 SC 361
A166/A187/A189 SC 385
A166/A187/A189 SC 440
A166/A187/A189 SC 440
A166/A187/A189 SC 551
A166/A187/A189 SC 557
A166/A187/A189 SC 558
A166/A187/A189 SC 558
A166/A187/A189 SC 558
A166/A187/A189 SC 558
Product Family Problem Desc
A166/A187/A189 SC 558
A166/A187/A189 SC 558
A166/A187/A189 SC 558
A166/A187/A189 SC 601
A166/A187/A189 SC 601
A166/A187/A189 SC 605
A166/A187/A189 SC 620
A166/A187/A189 SC 902
A166/A187/A189 SC 990
A166/A187/A189 SC 992
A174 00 BLINKING
A174 00 BLINKING
A174 B AND DOOR OPEN WON'T CLEAR
A174 CONSTANT ADD PAPER
A174 DEAD MACHINE, NO OPERATION
A174 DEAD MACHINE, NO OPERATION
A174 ERRATIC ELECTRICAL PROBLEMS
A174 BACKGROUND-DIRTY/GRAY
A174 BACKGROUND-DIRTY/GRAY
A174 BLANK IMAGE-ENTIRE PAGE
A174 BLANK IMAGE-ENTIRE PAGE
A174 BLANK IMAGE-ENTIRE PAGE
A174 BLANK IMAGE-ENTIRE PAGE
A174 BLANK IMAGE-ENTIRE PAGE
A174 DRUM DAMAGE
A174 LIGHT/FADED IMAGE
A174 LIGHT/FADED IMAGE
A174 REGISTRATION INCORRECT
A174 STREAKS
A174 STREAKS
A174 ERRATIC ROLL FEEDER OPERATION
A174 ERRATIC ROLL FEEDER OPERATION
A174 MECHANICAL COUNTER NOT ADVANCING
A174 NOISE
Product Family Problem Desc
A174 GENERAL INFORMATION
A174 DJ 03
A174 DJ 06
A174 DJ 21
A174 JAM B
A174 JAM B
A174 PJ 42
A174 E 02
A174 E 03
A174 E 09
A174 E 10
A174 E 12
A174 E 12
A174 E 16
A175/A176/A177/A220 MULTI SHEET FEED
A175/A176/A177/A220 BLOWN FUSE
A175/A176/A177/A220 COPYING IS DISPLAYED - NO OPERATION
A175/A176/A177/A220 DUPLEX SELECTED AS DEFAULT AT POWER UP

A175/A176/A177/A220 IC / CHIP BLOWN


A175/A176/A177/A220 OPERATION PANEL DISPLAYS - FOUR TRAYS

A175/A176/A177/A220 TOUCH SCREEN CALIBRATION


A175/A176/A177/A220 TOUCH SCREEN CALIBRATION
A175/A176/A177/A220 TOUCH SCREEN CALIBRATION
A175/A176/A177/A220 BACKGROUND-DIRTY/GRAY
A175/A176/A177/A220 BACKGROUND-DIRTY/GRAY
A175/A176/A177/A220 BACKGROUND-DIRTY/GRAY
A175/A176/A177/A220 BLANK IMAGE-ENTIRE PAGE
A175/A176/A177/A220 BLANK IMAGE-ENTIRE PAGE
A175/A176/A177/A220 BLANK IMAGE-PARTIAL/SPORATIC
A175/A176/A177/A220 BLURRED IMAGE
A175/A176/A177/A220 BLURRED IMAGE
A175/A176/A177/A220 DISTORTED IMAGE
Product Family Problem Desc
A175/A176/A177/A220 DOUBLE/OFFSET IMAGE
A175/A176/A177/A220 LINES BLACK / LEAD TO TRAIL
A175/A176/A177/A220 LINES BLACK OP TO NON OP

A175/A176/A177/A220 POOR FUSING


A175/A176/A177/A220 REGISTRATION SIDE TO SIDE INCORRECT
A175/A176/A177/A220 SKEWED IMAGE
A175/A176/A177/A220 SPOTS-BLACK
A175/A176/A177/A220 PART DAMAGE
A175/A176/A177/A220 PART DAMAGE

A175/A176/A177/A220 ACCORDIAN JAMS / Z FOLD


A175/A176/A177/A220 MISFEED FROM ALL TRAYS
A175/A176/A177/A220 SC 101
A175/A176/A177/A220 SC 103
A175/A176/A177/A220 SC 190
A175/A176/A177/A220 SC 341
A175/A176/A177/A220 SC 352
A175/A176/A177/A220 SC 361
A175/A176/A177/A220 SC 361
A175/A176/A177/A220 SC 703
A175/A176/A177/A220 SC 704
A183/A184 JAM REGISTRATION
A193/A224/A264 APS MALFUNCTION
A193/A224/A264 APS MALFUNCTION
A193/A224/A264 APS MALFUNCTION
A193/A224/A264 APS MALFUNCTION
A193/A224/A264 DF FREE SIZE DOES NOT WORK
A193/A224/A264 DF JAMS
A193/A224/A264 DF JAMS
A193/A224/A264 DF VARYING REGISTRATION
A193/A224/A264 DF VARYING REGISTRATION
A193/A224/A264 DISPLAYS FEATURE NOT AVAILABLE WITH DF
A193/A224/A264 IMAGE STRETCHED OR COMPRESSED
Product Family Problem Desc
A193/A224/A264 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
A193/A224/A264 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
A193/A224/A264 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
A193/A224/A264 ADD TONER CONDITION
A193/A224/A264 ADD TONER CONDITION
A193/A224/A264 ADD TONER CONDITION

A193/A224/A264 APS NOT FUNCTIONING CORRECTLY


A193/A224/A264 BLANK DISPLAY
A193/A224/A264 CLOSE DOORS/COVERS INDICATION
A193/A224/A264 CLOSE DOORS/COVERS INDICATION
A193/A224/A264 COUNTER ISSUES

A193/A224/A264 CSS PROBLEM RDS SYSTEM


A193/A224/A264 DEAD MACHINE, NO OPERATION
A193/A224/A264 DEAD MACHINE, NO OPERATION
A193/A224/A264 DEAD MACHINE, NO OPERATION
A193/A224/A264 DEAD MACHINE, NO OPERATION
A193/A224/A264 DEAD MACHINE, NO OPERATION
A193/A224/A264 DEAD MACHINE, NO OPERATION
A193/A224/A264 DEAD MACHINE, NO OPERATION
A193/A224/A264 ERRATIC ELECTRICAL PROBLEMS
A193/A224/A264 IC / CHIP BLOWN
A193/A224/A264 IC / CHIP BLOWN
A193/A224/A264 IC / CHIP BLOWN

A193/A224/A264 IC / CHIP BLOWN


A193/A224/A264 IC / CHIP BLOWN

A193/A224/A264 KEY COUNTER INFORMATION

A193/A224/A264 MEMORY QUESTIONS


A193/A224/A264 MEMORY QUESTIONS
Product Family Problem Desc
A193/A224/A264 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A193/A224/A264 PCU COUNTER QUESTIONS
A193/A224/A264 PCU COUNTER QUESTIONS
A193/A224/A264 ROTATE SORT OR COPY NOT FUNCTIONING
A193/A224/A264 0-21
A193/A224/A264 0-22
A193/A224/A264 TRANSMIT/ TX IMAGE REDUCED

A193/A224/A264 TRANSMITTING TO INCORRRECT


DESTINATIONS
A193/A224/A264 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
A193/A224/A264 VOLUME ADJUSTMENT
A193/A224/A264 CLOSE FINISHER DOOR
A193/A224/A264 COPIES COME OUT IN REVERSE ORDER TO
FINISHER
A193/A224/A264 FINISHER ENTRANCE JAMS
A193/A224/A264 FINISHER ENTRANCE JAMS
A193/A224/A264 STAPLE NOT FUNCTIONING
A193/A224/A264 STAPLE NOT FUNCTIONING

A193/A224/A264 STAPLE NOT FUNCTIONING


A193/A224/A264 STAPLE NOT FUNCTIONING
A193/A224/A264 BACKGROUND-DIRTY/GRAY
A193/A224/A264 BACKGROUND-DIRTY/GRAY
A193/A224/A264 BACKGROUND-DIRTY/GRAY
A193/A224/A264 BACKGROUND-DIRTY/GRAY
A193/A224/A264 BACKGROUND-DIRTY/GRAY
A193/A224/A264 BLACK IMAGE-ENTIRE PAGE
A193/A224/A264 BLACK IMAGE-ENTIRE PAGE
A193/A224/A264 BLACK IMAGE-ENTIRE PAGE
A193/A224/A264 BLACK IMAGE-ENTIRE PAGE
A193/A224/A264 BLACK IMAGE-ENTIRE PAGE
A193/A224/A264 BLACK IMAGE-ENTIRE PAGE
Product Family Problem Desc
A193/A224/A264 BLACK IMAGE-ENTIRE PAGE

A193/A224/A264 BLACK IMAGE-ENTIRE PAGE

A193/A224/A264 BLACK IMAGE-ENTIRE PAGE


A193/A224/A264 BLANK IMAGE-ENTIRE PAGE

A193/A224/A264 BLANK IMAGE-ENTIRE PAGE

A193/A224/A264 BLANK IMAGE-ENTIRE PAGE


A193/A224/A264 BLANK IMAGE-ENTIRE PAGE
A193/A224/A264 BLANK IMAGE-ENTIRE PAGE
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC

A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC

A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC


A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC
A193/A224/A264 BLANK IMAGE-PARTIAL/SPORATIC

A193/A224/A264 DISTORTED IMAGE


A193/A224/A264 DISTORTED IMAGE
A193/A224/A264 DISTORTED IMAGE
A193/A224/A264 DISTORTED IMAGE
A193/A224/A264 DISTORTED IMAGE
A193/A224/A264 DISTORTED IMAGE
Product Family Problem Desc
A193/A224/A264 DISTORTED IMAGE
A193/A224/A264 JITTER/BANDING
A193/A224/A264 JITTER/BANDING
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LIGHT/FADED IMAGE
A193/A224/A264 LINES BLACK / LEAD TO TRAIL
A193/A224/A264 LINES BLACK / LEAD TO TRAIL
A193/A224/A264 LINES BLACK OP TO NON OP
A193/A224/A264 LINES BLACK OP TO NON OP
A193/A224/A264 LINES BLACK OP TO NON OP
A193/A224/A264 LINES WHITE / LEAD TO TRAIL
A193/A224/A264 LINES WHITE / LEAD TO TRAIL
A193/A224/A264 REGISTRATION INCORRECT

A193/A224/A264 REGISTRATION INCORRECT


A193/A224/A264 REGISTRATION INCORRECT
A193/A224/A264 REGISTRATION INCORRECT
A193/A224/A264 REGISTRATION INCORRECT

A193/A224/A264 REGISTRATION INCORRECT


A193/A224/A264 REGISTRATION SIDE TO SIDE INCORRECT
Product Family Problem Desc
A193/A224/A264 REGISTRATION SIDE TO SIDE INCORRECT

A193/A224/A264 SKEWED IMAGE


A193/A224/A264 SKEWED IMAGE
A193/A224/A264 SPOTS-BLACK
A193/A224/A264 SPOTS-BLACK
A193/A224/A264 STREAKS
A193/A224/A264 DOG EARS
A193/A224/A264 FUSER EXHAUST FAN FAILURE
A193/A224/A264 NOISE
A193/A224/A264 NOISE
A193/A224/A264 PCU STUCK IN MACHINE
A193/A224/A264 PCU STUCK IN MACHINE
A193/A224/A264 PCU STUCK IN MACHINE

A193/A224/A264 SW APPLICATION ERRORS


A193/A224/A264 SW APPLICATION ERRORS
A193/A224/A264 DOG EARS
A193/A224/A264 JAM A
A193/A224/A264 JAM B
A193/A224/A264 JAM B
A193/A224/A264 JAM B
A193/A224/A264 JAM B
A193/A224/A264 JAM BYPASS
A193/A224/A264 JAM C
A193/A224/A264 JAM C
A193/A224/A264 JAM CODE 011
A193/A224/A264 JAM CODE 120
A193/A224/A264 JAM CODE 122
A193/A224/A264 JAM CODE 124
A193/A224/A264 JAM DUPLEX FEED IN
A193/A224/A264 JAM DUPLEX FEED IN

A193/A224/A264 JAM DUPLEX FEED IN


Product Family Problem Desc
A193/A224/A264 JAM DUPLEX FEED IN
A193/A224/A264 JAM DUPLEX FEED IN
A193/A224/A264 JAM DUPLEX FEED IN
A193/A224/A264 JAM DUPLEX FEED IN
A193/A224/A264 JAM DUPLEX FEED IN
A193/A224/A264 JAM DUPLEX FEED IN
A193/A224/A264 JAM DUPLEX FEED IN
A193/A224/A264 JAM EXIT
A193/A224/A264 JAM EXIT
A193/A224/A264 LCT FEED IN JAMS
A193/A224/A264 LCT FEED IN JAMS
A193/A224/A264 AS400 PRINTING
A193/A224/A264 AXIS

A193/A224/A264 AXIS
A193/A224/A264 CONTROLLER CONFIG/INSTALL
A193/A224/A264 CONTROLLER CONFIG/INSTALL

A193/A224/A264 DRIVERS
A193/A224/A264 DRIVERS
A193/A224/A264 DRIVERS

A193/A224/A264 DRIVERS
A193/A224/A264 ERROR MESSAGES
A193/A224/A264 ERROR MESSAGES
A193/A224/A264 ERROR MESSAGES
A193/A224/A264 ERROR MESSAGES

A193/A224/A264 ERROR MESSAGES


A193/A224/A264 IMAGE SHIFTING
A193/A224/A264 IMAGE SHIFTING
A193/A224/A264 MAC PRINTING

A193/A224/A264 MEMORY QUESTIONS


A193/A224/A264 MEMORY QUESTIONS
Product Family Problem Desc
A193/A224/A264 MEMORY QUESTIONS
A193/A224/A264 NETWORK DEVICES

A193/A224/A264 NETWORK DEVICES

A193/A224/A264 NETWORK DEVICES


A193/A224/A264 NETWORK DEVICES
A193/A224/A264 NETWORK DEVICES

A193/A224/A264 PRINT JOB NOT PRINTING


A193/A224/A264 PRINT JOB NOT PRINTING
A193/A224/A264 PRINT JOB NOT PRINTING
A193/A224/A264 PRINTS JUNK
A193/A224/A264 PRINTS JUNK
A193/A224/A264 SC 101
A193/A224/A264 SC 101
A193/A224/A264 SC 101
A193/A224/A264 SC 101
A193/A224/A264 SC 101
A193/A224/A264 SC 101
A193/A224/A264 SC 101
A193/A224/A264 SC 101
A193/A224/A264 SC 120
A193/A224/A264 SC 120
A193/A224/A264 SC 2201
A193/A224/A264 SC 302
A193/A224/A264 SC 306
A193/A224/A264 SC 306
A193/A224/A264 SC 320
A193/A224/A264 SC 320
A193/A224/A264 SC 320
A193/A224/A264 SC 320
A193/A224/A264 SC 320
A193/A224/A264 SC 322
A193/A224/A264 SC 322
Product Family Problem Desc
A193/A224/A264 SC 322
A193/A224/A264 SC 322
A193/A224/A264 SC 322
A193/A224/A264 SC 381
A193/A224/A264 SC 390
A193/A224/A264 SC 390
A193/A224/A264 SC 401
A193/A224/A264 SC 401
A193/A224/A264 SC 401
A193/A224/A264 SC 503
A193/A224/A264 SC 503
A193/A224/A264 SC 503
A193/A224/A264 SC 543

A193/A224/A264 SC 543

A193/A224/A264 SC 544

A193/A224/A264 SC 544
A193/A224/A264 SC 546
A193/A224/A264 SC 546

A193/A224/A264 SC 546
A193/A224/A264 SC 548

A193/A224/A264 SC 549
A193/A224/A264 SC 549

A193/A224/A264 SC 681
A193/A224/A264 SC 691
A193/A224/A264 SC 692
A193/A224/A264 SC 701
A193/A224/A264 SC 701
A193/A224/A264 SC 920
A193/A224/A264 SC 921
A193/A224/A264 SC 990
Product Family Problem Desc
A193/A224/A264 SC 990
A193/A224/A264 SC 990
A193/A224/A264 SC 990
A193/A224/A264 SC 990
A193/A224/A264 SC 990

A193/A224/A264 FAX CONFIGURATION

A193/A224/A264 TTI/HEADER
A193/A224/A264 USER TOOLS

A219/A245/B109 SKEW DF

A219/A245/B109 ADD TONER CONDITION


A219/A245/B109 ADD TONER CONDITION
A219/A245/B109 BYPASS TRAY ISSUES
A219/A245/B109 BACKGROUND-DIRTY/GRAY
A219/A245/B109 BACKGROUND-DIRTY/GRAY
A219/A245/B109 BLACK IMAGE-ENTIRE PAGE
A219/A245/B109 BLACK IMAGE-ENTIRE PAGE
A219/A245/B109 INDICATORS/LIGHTS
A219/A245/B109 INDICATORS/LIGHTS
A219/A245/B109 INDICATORS/LIGHTS
A219/A245/B109 JITTER/BANDING
A219/A245/B109 LIGHT/FADED IMAGE
A219/A245/B109 LIGHT/FADED IMAGE
A219/A245/B109 LIGHT/FADED IMAGE
A219/A245/B109 REGISTRATION INCORRECT
A219/A245/B109 SPOTS-BLACK
A219/A245/B109 SPOTS-BLACK
A219/A245/B109 SPOTS-BLACK
A219/A245/B109 UNEVEN IMAGE
A219/A245/B109 JAM A
A219/A245/B109 JAM EXIT
A219/A245/B109 JAM REGISTRATION
Product Family Problem Desc
A219/A245/B109 MULTISHEET FEED
A219/A245/B109 E 14
A219/A245/B109 E 14
A219/A245/B109 E 22
A219/A245/B109 E 54
A219/A245/B109 SC 21-00
A229 ADF NOT RECOGNIZED
A229 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
A229 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
A229 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
A229 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
A229 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
A229 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
A229 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
A229 DF JAMS
A229 DF VARYING REGISTRATION
A229 IMAGE STRETCHED OR COMPRESSED
A229 NOISE WITH POSSIBLE JAM
A229 ADD TONER CONDITION
A229 ADD TONER CONDITION
A229 APS NOT FUNCTIONING CORRECTLY
A229 B AND DOOR OPEN WON'T CLEAR

A229 BLOWN FUSE


A229 BLOWN FUSE
A229 BLOWN FUSE
A229 BLOWN FUSE
A229 BURNING ELECTRICAL SMELL
A229 CIRCUIT BREAKER OPENNING
Product Family Problem Desc
A229 CLOSE DOORS/COVERS INDICATION
A229 COPY CONNECT / TANDAM MODE QUESTIONS

A229 COPYING IS DISPLAYED - NO OPERATION


A229 COPYING IS DISPLAYED - NO OPERATION
A229 COPYING IS DISPLAYED - NO OPERATION
A229 DEAD MACHINE, NO OPERATION
A229 DEAD MACHINE, NO OPERATION
A229 DEAD MACHINE, NO OPERATION
A229 DEAD MACHINE, NO OPERATION
A229 DEAD MACHINE, NO OPERATION
A229 DEAD MACHINE, NO OPERATION
A229 DEAD MACHINE, NO OPERATION
A229 DEAD MACHINE, NO OPERATION
A229 ERRATIC ELECTRICAL PROBLEMS
A229 FIRMWARE LOADING ISSUES
A229 FIRMWARE LOADING ISSUES
A229 IC / CHIP BLOWN
A229 IC / CHIP BLOWN

A229 IC / CHIP BLOWN

A229 IC / CHIP BLOWN


A229 KEY COUNTER INFORMATION
A229 KEY OPERATOR CODE QUESTIONS
A229 MACHINE SHUTS OFF THEN BACK ON
A229 MACHINE SHUTS OFF THEN BACK ON

A229 MACHINE SHUTS OFF THEN BACK ON


A229 MACHINE SHUTS OFF THEN BACK ON
A229 MACHINE SHUTS OFF THEN BACK ON

A229 MACHINE SHUTS OFF THEN BACK ON


A229 MACHINE SHUTS OFF THEN BACK ON
A229 MACHINE SHUTS OFF THEN BACK ON
Product Family Problem Desc
A229 MACHINE SHUTS OFF THEN BACK ON
A229 MACHINE SHUTS OFF THEN BACK ON

A229 MACHINE SHUTS OFF THEN BACK ON


A229 MACHINE SHUTS OFF THEN BACK ON

A229 OPEN DOOR INDICATION, NO DISPLAY, JAM


AND/OR RED WRENCH
A229 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A229 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A229 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A229 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A229 OPERATION PANEL - DISPLAYS NOW LOADING

A229 OPERATION PANEL - DISPLAYS NOW LOADING

A229 OPERATION PANEL - DISPLAYS NOW LOADING

A229 OPERATION PANEL DISPLAYS - FOUR TRAYS


A229 OPERATION PANEL DISPLAYS - FOUR TRAYS
A229 OPERATION PANEL DISPLAYS - FOUR TRAYS
A229 OPERATION PANEL DISPLAYS METRIC SIZES
A229 OPERATION PANEL DISPLAYS METRIC SIZES
A229 OPERATION PANEL DISPLAYS METRIC SIZES
A229 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
A229 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
A229 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
A229 OPERATION PANEL, ERRATIC OPERATION
A229 OPERATION PANEL, ERRATIC OPERATION
A229 OPERATION PANEL, ERRATIC OPERATION
A229 PLEASE WAIT - NO FUSER LAMPS
Product Family Problem Desc
A229 PLEASE WAIT - NO FUSER LAMPS
A229 PLEASE WAIT FUSER UP TO TEMP
A229 PLEASE WAIT FUSER UP TO TEMP
A229 RECONDITIONING DISPLAYED

A229 SCANS, DOES NOT PRINT, RETURNS TO READY-


MEMORY DOES DECREASE
A229 SCANS, DOES NOT PRINT, RETURNS TO READY-
MEMORY DOES DECREASE
A229 SCANS, DOES NOT PRINT, RETURNS TO READY-
MEMORY DOES DECREASE
A229 TOUCH SCREEN CALIBRATION

A229 TOUCH SCREEN CALIBRATION


A229 VSG & VSP AT 5.0 OR 0 VOLTS
A229 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
A229 ADD STAPLE INDICATION
A229 ADD STAPLE INDICATION
A229 DEAD NO POWER
A229 DEAD NO POWER
A229 DEAD NO POWER
A229 ERRATIC FINISHER OPERATION

A229 FINISHER - NOT STAPLING FULL SET

A229 FINISHER BIN OVERDRIVES DOWN


A229 FINISHER ENTRANCE JAMS
A229 FINISHER ENTRANCE JAMS
A229 FINISHER ENTRANCE JAMS
A229 IC BLOWN ON FINISHER BOARD
A229 POOR STACKING IN SHIFT TRAY
A229 POOR STACKING IN SHIFT TRAY

A229 POORLY STAPLED OR JOGGED SETS

A229 POORLY STAPLED OR JOGGED SETS


Product Family Problem Desc
A229 PUNCH HOLE POSITION
A229 PUNCH HOLE POSITION

A229 PUNCH JAM


A229 PUNCH JAM
A229 PUNCH JAM
A229 PUNCH JAM

A229 STAPLE JAMS


A229 STAPLE NOT FUNCTIONING
A229 STAPLE NOT FUNCTIONING
A229 STAPLER DOUBLE STAPLES
A229 STAPLES WILL NOT ADVANCE
A229 TRANSPORT MOTOR RUNS BACKWARDS
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY

A229 BACKGROUND-DIRTY/GRAY

A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
Product Family Problem Desc
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLANK IMAGE-ENTIRE PAGE
A229 BLANK IMAGE-ENTIRE PAGE
A229 BLANK IMAGE-ENTIRE PAGE
A229 BLURRED IMAGE
A229 DEVELOPER ON IMAGE / SPILL
A229 DISTORTED IMAGE
A229 DISTORTED IMAGE
A229 DISTORTED IMAGE
A229 DISTORTED IMAGE
A229 DRUM DAMAGE
A229 DRUM DAMAGE
A229 JITTER/BANDING
A229 JITTER/BANDING
A229 JITTER/BANDING
A229 JITTER/BANDING
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE

A229 LIGHT/FADED IMAGE


A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
Product Family Problem Desc
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LINES BLACK / LEAD TO TRAIL
A229 LINES BLACK / LEAD TO TRAIL
A229 LINES BLACK OP TO NON OP
A229 LINES BLACK OP TO NON OP
A229 LINES WHITE / LEAD TO TRAIL

A229 POOR FUSING


A229 REGISTRATION INCORRECT
A229 REGISTRATION INCORRECT
A229 SKEWED IMAGE

A229 SPOTS-BLACK

A229 SPOTS-BLACK
A229 ABNORMAL/ERRATIC OPERATION
A229 ABNORMAL/ERRATIC OPERATION

A229 ABNORMAL/ERRATIC OPERATION

A229 DOG EARS

A229 DOG EARS


A229 DOG EARS
A229 DOG EARS
A229 DOG EARS
A229 NOISE
A229 TONER WASTE / SPILL / LEAK
A229 TONER WASTE / SPILL / LEAK

A229 TONER WASTE / SPILL / LEAK


A229 WRINKLED OR CREASED COPIES
A229 GENERAL INFORMATION
Product Family Problem Desc
A229 SPECIFICATIONS
A229 SW APPLICATION ERRORS
A229 ACCORDIAN JAMS / Z FOLD
A229 ACCORDIAN JAMS / Z FOLD
A229 ACCORDIAN JAMS / Z FOLD
A229 ACCORDIAN JAMS / Z FOLD
A229 JAM A

A229 JAM A
A229 JAM B
A229 JAM B
A229 JAM BYPASS
A229 JAM BYPASS
A229 JAM C
A229 JAM CODE 003
A229 JAM CODE 004
A229 JAM CODE 007
A229 JAM CODE 007
A229 JAM CODE 015
A229 JAM CODE 015
A229 JAM CODE 019
A229 JAM CODE 026
A229 JAM CODE 029
A229 JAM CODE 033
A229 JAM CODE 057
A229 JAM CODE 062
A229 JAM CODE 062
A229 JAM CODE 062
A229 JAM CODE 066
A229 JAM CODE 125
A229 JAM CODE 125
A229 JAM CODE 125
A229 JAM CODE 125
A229 JAM CODE 125
Product Family Problem Desc
A229 JAM DUPLEX FEED IN
A229 JAM DUPLEX FEED OUT
A229 JAM E
A229 JAM E
A229 JAM E

A229 JAM E
A229 JAMS WHEN USING COIN BOX OR CARD
READER
A229 INTERNAL LCT DOES NOT LIFT

A229 INTERNAL LCT DOES NOT LIFT


A229 INTERNAL LCT DOES NOT LIFT
A229 INTERNAL LCT DOES NOT LIFT
A229 INTERNAL LCT OVERDRIVES DOWN - WITH OR
W/O PAPER
A229 INTERNAL LCT OVERDRIVES DOWN - WITH OR
W/O PAPER
A229 INTERNAL LCT OVERDRIVES DOWN - WITH OR
W/O PAPER
A229 INTERNAL LCT OVERDRIVES DOWN - WITH OR
W/O PAPER
A229 INTERNAL LCT OVERDRIVES DOWN - WITH OR
W/O PAPER
A229 INTERNAL LCT OVERDRIVES DOWN - WITH OR
W/O PAPER
A229 INTERNAL LCT OVERDRIVES DOWN - WITH OR
W/O PAPER
A229 INTERNAL LCT OVERDRIVES DOWN - WITH OR
W/O PAPER
A229 INTERNAL LCT OVERDRIVES DOWN - WITH OR
W/O PAPER
A229 INTERNAL TANDEM TRAY RIGHT SIDE STUCK IN
MACHINE
A229 LCT FEED IN JAMS
A229 LCT FEED IN JAMS
A229 LCT FEED IN JAMS
A229 LCT FEEDS BACKWARDS
Product Family Problem Desc
A229 LCT LIFT ISSUES
A229 LCT LIFT ISSUES
A229 ERROR MESSAGES
A229 ERROR MESSAGES
A229 NETWORK DEVICES
A229 NETWORK DEVICES

A229 PRINT OPTION NOT RECOGNIZED


A229 SC 101
A229 SC 101
A229 SC 101
A229 SC 101
A229 SC 101
A229 SC 101
A229 SC 101
A229 SC 121
A229 SC 121
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302

A229 SC 302
A229 SC 302

A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
Product Family Problem Desc
A229 SC 302
A229 SC 302
A229 SC 303
A229 SC 320
A229 SC 320
A229 SC 320
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 322
A229 SC 322
A229 SC 322
A229 SC 326
A229 SC 350
A229 SC 360
A229 SC 360
A229 SC 360
A229 SC 360
A229 SC 360
A229 SC 361
A229 SC 362
A229 SC 363
A229 SC 365
A229 SC 365
A229 SC 365
A229 SC 370-01
A229 SC 370-04
A229 SC 370-04
A229 SC 390
Product Family Problem Desc
A229 SC 390-01
A229 SC 390-01
A229 SC 390-01
A229 SC 390-01
A229 SC 390-01
A229 SC 390-03
A229 SC 390-03
A229 SC 390-03
A229 SC 390-03
A229 SC 391
A229 SC 391
A229 SC 391
A229 SC 391
A229 SC 391
A229 SC 391
A229 SC 391
A229 SC 391

A229 SC 401-01
A229 SC 401-01
A229 SC 401-01
A229 SC 401-02
A229 SC 401-02
A229 SC 491
A229 SC 495
A229 SC 495
A229 SC 495
A229 SC 496
A229 SC 496
A229 SC 501
A229 SC 502
A229 SC 503
A229 SC 507
A229 SC 507
Product Family Problem Desc
A229 SC 508
A229 SC 509
A229 SC 521-01
A229 SC 530
A229 SC 541
A229 SC 542
A229 SC 542
A229 SC 542
A229 SC 543
A229 SC 543
A229 SC 590
A229 SC 590
A229 SC 590
A229 SC 601
A229 SC 620-01
A229 SC 620-02
A229 SC 621-01
A229 SC 621-01
A229 SC 724
A229 SC 726
A229 SC 726
A229 SC 726
A229 SC 727
A229 SC 730
A229 SC 900
A229 SC 900-01
A229 SC 900-01
A229 SC 900-01
A229 SC 954
A229 SC 955
A229 SC 980
A229 SC 981
A229 SC 981
A229 SC 981
Product Family Problem Desc
A229 SC 990
A229 SC 990
A229 SC 990
A229 SC 990
A229 SC 990
A229 SC 990
A229 USER TOOLS
A229 USER TOOLS

A230/A231/A232 ADF NOT RECOGNIZED


A230/A231/A232 APS MALFUNCTION

A230/A231/A232 CANNOT DETECT ORIGINAL

A230/A231/A232 CLEAR ORIGINAL

A230/A231/A232 CLEAR ORIGINAL

A230/A231/A232 CLEAR ORIGINAL

A230/A231/A232 DF FEED IN JAMS


A230/A231/A232 DF FEED IN JAMS
A230/A231/A232 DF FEED IN JAMS
A230/A231/A232 DF FEED IN JAMS

A230/A231/A232 DF FEED IN JAMS


A230/A231/A232 DF FEED IN JAMS
A230/A231/A232 DF FEED IN JAMS
A230/A231/A232 DF FEED IN JAMS
A230/A231/A232 DF FEED IN JAMS
A230/A231/A232 DF FEED IN JAMS
A230/A231/A232 DF JAMS
A230/A231/A232 DF JAMS
A230/A231/A232 DF JAMS
A230/A231/A232 DF JAMS
A230/A231/A232 MULTI SHEET FEED
Product Family Problem Desc
A230/A231/A232 MULTI SHEET FEED
A230/A231/A232 MULTI SHEET FEED
A230/A231/A232 MULTI SHEET FEED

A230/A231/A232 MULTI SHEET FEED


A230/A231/A232 MULTI SHEET FEED
A230/A231/A232 MULTI SHEET FEED
A230/A231/A232 NOISE WITH POSSIBLE JAM
A230/A231/A232 NOISE WITH POSSIBLE JAM
A230/A231/A232 NOISE WITH POSSIBLE JAM
A230/A231/A232 NOISE WITH POSSIBLE JAM
A230/A231/A232 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
A230/A231/A232 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
A230/A231/A232 ADD TONER CONDITION

A230/A231/A232 ADD TONER CONDITION


A230/A231/A232 ADD TONER CONDITION
A230/A231/A232 ADD TONER CONDITION

A230/A231/A232 ADD TONER CONDITION

A230/A231/A232 APS NOT FUNCTIONING CORRECTLY


A230/A231/A232 APS NOT FUNCTIONING CORRECTLY
A230/A231/A232 APS NOT FUNCTIONING CORRECTLY
A230/A231/A232 BLOWN FUSE
A230/A231/A232 CANNOT ENTER SP MODES
A230/A231/A232 CANNOT ENTER SP MODES
A230/A231/A232 CANNOT PRINT OUT SMC DATA
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION

A230/A231/A232 CLOSE DOORS/COVERS INDICATION


Product Family Problem Desc
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION

A230/A231/A232 CLOSE DOORS/COVERS INDICATION

A230/A231/A232 CLOSE DOORS/COVERS INDICATION


A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 CLOSE DOORS/COVERS INDICATION
A230/A231/A232 COPYING IS DISPLAYED - NO OPERATION
A230/A231/A232 COPYING IS DISPLAYED - NO OPERATION
A230/A231/A232 COPYING IS DISPLAYED - NO OPERATION
A230/A231/A232 COPYING IS DISPLAYED - NO OPERATION
A230/A231/A232 COPYING IS DISPLAYED - NO OPERATION
A230/A231/A232 COPYING IS DISPLAYED - NO OPERATION

A230/A231/A232 COPYING IS DISPLAYED - NO OPERATION


A230/A231/A232 CSS PROBLEM RDS SYSTEM
A230/A231/A232 DEAD MACHINE, NO OPERATION
A230/A231/A232 DEAD MACHINE, NO OPERATION
A230/A231/A232 DEAD MACHINE, NO OPERATION
A230/A231/A232 DEAD MACHINE, NO OPERATION
A230/A231/A232 DEAD MACHINE, NO OPERATION
A230/A231/A232 DEAD MACHINE, NO OPERATION
A230/A231/A232 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
A230/A231/A232 DEAD MACHINE, NO OPERATION
A230/A231/A232 DUPLEX SELECTED AS DEFAULT AT POWER UP

A230/A231/A232 FUSER OVERHEAT, NO SERVICE CODE

A230/A231/A232 IC / CHIP BLOWN


A230/A231/A232 IC / CHIP BLOWN
A230/A231/A232 INDICATORS/LIGHTS
A230/A231/A232 INTERUPT MODE DOES NOT WORK

A230/A231/A232 JAM COUNTERS DO NOT INCREMENT

A230/A231/A232 OP PANEL BUTTONS - NO RESPONSE


A230/A231/A232 OP PANEL BUTTONS - NO RESPONSE
A230/A231/A232 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A230/A231/A232 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A230/A231/A232 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A230/A231/A232 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A230/A231/A232 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A230/A231/A232 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A230/A231/A232 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A230/A231/A232 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A230/A231/A232 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A230/A231/A232 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A230/A231/A232 OPERATION PANEL DISPLAYS METRIC SIZES
A230/A231/A232 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
A230/A231/A232 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
Product Family Problem Desc
A230/A231/A232 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
A230/A231/A232 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
A230/A231/A232 PAPER FEED FROM 2 TRAYS AT SAME TIME
A230/A231/A232 PLEASE WAIT - NO FUSER LAMPS
A230/A231/A232 PLEASE WAIT FUSER UP TO TEMP

A230/A231/A232 PLEASE WAIT FUSER UP TO TEMP


A230/A231/A232 PLEASE WAIT FUSER UP TO TEMP
A230/A231/A232 PLEASE WAIT FUSER UP TO TEMP
A230/A231/A232 PLEASE WAIT FUSER UP TO TEMP
A230/A231/A232 PRINTS PREVIOUS COPIED IMAGE AFTER
COPYING IS COMPLETED
A230/A231/A232 REMOVE ORIGINALS FROM GLASS INDICATED

A230/A231/A232 RESET THE DUPLEX UNIT


A230/A231/A232 WASTE TONER FULL DISPLAYED

A230/A231/A232 WASTE TONER FULL DISPLAYED

A230/A231/A232 WASTE TONER FULL DISPLAYED


A230/A231/A232 0-20
A230/A231/A232 TRANSMIT/ TX IMAGE REDUCED
A230/A231/A232 ADD STAPLE INDICATION

A230/A231/A232 ADD STAPLE INDICATION


A230/A231/A232 ADD STAPLE INDICATION
A230/A231/A232 ADD STAPLE INDICATION

A230/A231/A232 ADD STAPLE INDICATION


A230/A231/A232 FINISHER ENTRANCE JAMS
A230/A231/A232 FINISHER NOT RECOGNIZED
A230/A231/A232 FINISHER TRAY NOT SHIFTING BETWEEN SETS,
STAPLES ALL COPIES
A230/A231/A232 JAM R
A230/A231/A232 JAM R
Product Family Problem Desc
A230/A231/A232 JAM R
A230/A231/A232 JAM R
A230/A231/A232 JAM R
A230/A231/A232 NOISE - FINISHER
A230/A231/A232 PAPER CURL

A230/A231/A232 PAPER CURL


A230/A231/A232 PAPER CURL
A230/A231/A232 PUNCH HOLE POSITION
A230/A231/A232 SR 720 MORE THAN 30 ORIGINALS, FINISHER
EJECTS THE STACK
A230/A231/A232 SR 730 - 11X17 OR 8.5X14 JAMS AFTER
EXITING FINISHER
A230/A231/A232 STACK FEED OUT TRAY JAM

A230/A231/A232 STACK FEED OUT TRAY JAM


A230/A231/A232 STACK FEED OUT TRAY JAM
A230/A231/A232 STACK FEED OUT TRAY JAM

A230/A231/A232 STAPLED - PAPER OUT OF POSITION


A230/A231/A232 STAPLER DOUBLE STAPLES

A230/A231/A232 STAPLES WILL NOT ADVANCE


A230/A231/A232 STAPLES WILL NOT ADVANCE
A230/A231/A232 STAPLES WILL NOT ADVANCE
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY

A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
Product Family Problem Desc
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY

A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BLACK IMAGE-ENTIRE PAGE
A230/A231/A232 BLACK IMAGE-ENTIRE PAGE

A230/A231/A232 BLACK IMAGE-ENTIRE PAGE


A230/A231/A232 BLACK IMAGE-ENTIRE PAGE
A230/A231/A232 BLACK IMAGE-ENTIRE PAGE

A230/A231/A232 BLACK IMAGE-ENTIRE PAGE

A230/A231/A232 BLACK IMAGE-ENTIRE PAGE


Product Family Problem Desc
A230/A231/A232 BLACK IMAGE-ENTIRE PAGE

A230/A231/A232 BLACK IMAGE-ENTIRE PAGE


A230/A231/A232 BLACK IMAGE-ENTIRE PAGE
A230/A231/A232 BLANK IMAGE-ENTIRE PAGE
A230/A231/A232 BLANK IMAGE-ENTIRE PAGE
A230/A231/A232 BLANK IMAGE-PARTIAL/SPORATIC
A230/A231/A232 BLANK IMAGE-PARTIAL/SPORATIC

A230/A231/A232 BLANK IMAGE-PARTIAL/SPORATIC


A230/A231/A232 BLURRED IMAGE
A230/A231/A232 BLURRED IMAGE

A230/A231/A232 BLURRED IMAGE


A230/A231/A232 BLURRED IMAGE
A230/A231/A232 DISTORTED IMAGE-DIGITIZED

A230/A231/A232 DISTORTED IMAGE-DIGITIZED


A230/A231/A232 DISTORTED IMAGE-DIGITIZED
A230/A231/A232 DISTORTED IMAGE-DIGITIZED

A230/A231/A232 DISTORTED IMAGE-DIGITIZED


A230/A231/A232 DOUBLE/OFFSET IMAGE
A230/A231/A232 DOUBLE/OFFSET IMAGE
A230/A231/A232 DOUBLE/OFFSET IMAGE
A230/A231/A232 DRUM DAMAGE
A230/A231/A232 DRUM DAMAGE
A230/A231/A232 DRUM DAMAGE
A230/A231/A232 DRUM DAMAGE
A230/A231/A232 IMAGE SHIFTING

A230/A231/A232 IMAGE STRETCHED OR COMPRESSED

A230/A231/A232 IMAGE STRETCHED OR COMPRESSED

A230/A231/A232 IMAGE STRETCHED OR COMPRESSED


Product Family Problem Desc
A230/A231/A232 IMAGE STRETCHED OR COMPRESSED

A230/A231/A232 IMAGE STRETCHED OR COMPRESSED


A230/A231/A232 IMAGE STRETCHED OR COMPRESSED
A230/A231/A232 JITTER/BANDING
A230/A231/A232 JITTER/BANDING
A230/A231/A232 JITTER/BANDING
A230/A231/A232 JITTER/BANDING
A230/A231/A232 JITTER/BANDING
A230/A231/A232 JITTER/BANDING
A230/A231/A232 LIGHT/FADED IMAGE

A230/A231/A232 LIGHT/FADED IMAGE


A230/A231/A232 LIGHT/FADED IMAGE

A230/A231/A232 LIGHT/FADED IMAGE


A230/A231/A232 LIGHT/FADED IMAGE
A230/A231/A232 LIGHT/FADED IMAGE
A230/A231/A232 LIGHT/FADED IMAGE

A230/A231/A232 LIGHT/FADED IMAGE


A230/A231/A232 LIGHT/FADED IMAGE
A230/A231/A232 LIGHT/FADED IMAGE
A230/A231/A232 LIGHT/FADED IMAGE
A230/A231/A232 LIGHT/FADED IMAGE
A230/A231/A232 LIGHT/FADED IMAGE
A230/A231/A232 LIGHT/FADED IMAGE
A230/A231/A232 LIGHT/FADED IMAGE

A230/A231/A232 LINES BLACK / LEAD TO TRAIL


A230/A231/A232 LINES BLACK / LEAD TO TRAIL
A230/A231/A232 LINES BLACK / LEAD TO TRAIL
A230/A231/A232 LINES BLACK / LEAD TO TRAIL
A230/A231/A232 LINES BLACK / LEAD TO TRAIL
A230/A231/A232 LINES BLACK / LEAD TO TRAIL
Product Family Problem Desc
A230/A231/A232 LINES BLACK / LEAD TO TRAIL
A230/A231/A232 LINES BLACK OP TO NON OP
A230/A231/A232 LINES BLACK OP TO NON OP
A230/A231/A232 LINES BLACK OP TO NON OP

A230/A231/A232 LINES BLACK OP TO NON OP


A230/A231/A232 LINES BLACK OP TO NON OP
A230/A231/A232 LINES BLACK OP TO NON OP

A230/A231/A232 LINES BLACK OP TO NON OP


A230/A231/A232 LINES BLACK OP TO NON OP
A230/A231/A232 LINES BLACK OP TO NON OP
A230/A231/A232 LINES BLACK OP TO NON OP

A230/A231/A232 LINES BLACK OP TO NON OP


A230/A231/A232 LINES WHITE / LEAD TO TRAIL
A230/A231/A232 POOR FUSING

A230/A231/A232 POOR FUSING


A230/A231/A232 POOR FUSING
A230/A231/A232 SPOTS-WHITE
A230/A231/A232 STREAKS
A230/A231/A232 STREAKS
A230/A231/A232 STREAKS
A230/A231/A232 UNEVEN IMAGE
A230/A231/A232 UNEVEN IMAGE
A230/A231/A232 NOISE
A230/A231/A232 NOISE
A230/A231/A232 NOISE
A230/A231/A232 NOISE
A230/A231/A232 NOISE
A230/A231/A232 NOISE
A230/A231/A232 PART DAMAGE
A230/A231/A232 PART DAMAGE
A230/A231/A232 SCANNER ERRATIC MOVEMENT
Product Family Problem Desc
A230/A231/A232 SCANNER ERRATIC MOVEMENT
A230/A231/A232 SCANNER ERRATIC MOVEMENT
A230/A231/A232 TONER
A230/A231/A232 TONER
A230/A231/A232 TONER WASTE / SPILL / LEAK
A230/A231/A232 TONER WASTE / SPILL / LEAK
A230/A231/A232 TONER WASTE / SPILL / LEAK
A230/A231/A232 TONER WASTE / SPILL / LEAK
A230/A231/A232 WRINKLED OR CREASED COPIES
A230/A231/A232 WRINKLED OR CREASED COPIES
A230/A231/A232 SW APPLICATION ERRORS
A230/A231/A232 SW APPLICATION ERRORS
A230/A231/A232 USER CODE QUESTIONS
A230/A231/A232 11X17 OR 8.5X14 JAMS AFTER EXITING
FINISHER
A230/A231/A232 ACCORDIAN JAMS / Z FOLD
A230/A231/A232 ACCORDIAN JAMS / Z FOLD
A230/A231/A232 ACCORDIAN JAMS / Z FOLD
A230/A231/A232 INTERMITTENT JAMMING

A230/A231/A232 JAM A
A230/A231/A232 JAM A
A230/A231/A232 JAM A

A230/A231/A232 JAM A

A230/A231/A232 JAM C
A230/A231/A232 JAM C
A230/A231/A232 JAM C
A230/A231/A232 JAM CODE 003
A230/A231/A232 JAM CODE 003
A230/A231/A232 JAM CODE 007
A230/A231/A232 JAM CODE 013
A230/A231/A232 JAM CODE 016
A230/A231/A232 JAM CODE 016
Product Family Problem Desc
A230/A231/A232 JAM CODE 016
A230/A231/A232 JAM CODE 017
A230/A231/A232 JAM CODE 017
A230/A231/A232 JAM CODE 017
A230/A231/A232 JAM CODE 019
A230/A231/A232 JAM CODE 023
A230/A231/A232 JAM CODE 027
A230/A231/A232 JAM CODE 028
A230/A231/A232 JAM CODE 029
A230/A231/A232 JAM CODE 029
A230/A231/A232 JAM CODE 029
A230/A231/A232 JAM CODE 058
A230/A231/A232 JAM CODE 058

A230/A231/A232 JAM CODE 058


A230/A231/A232 JAM CODE 058
A230/A231/A232 JAM CODE 058
A230/A231/A232 JAM CODE 058
A230/A231/A232 JAM CODE 058
A230/A231/A232 JAM CODE 058
A230/A231/A232 JAM CODE 058
A230/A231/A232 JAM CODE 066
A230/A231/A232 JAM CODE 066
A230/A231/A232 JAM CODE 066
A230/A231/A232 JAM CODE 066
A230/A231/A232 JAM CODE 068
A230/A231/A232 JAM CODE 068
A230/A231/A232 JAM CODE 068

A230/A231/A232 JAM CODE 074


A230/A231/A232 JAM D

A230/A231/A232 JAM DUPLEX


A230/A231/A232 JAM DUPLEX
A230/A231/A232 JAM DUPLEX FEED OUT
Product Family Problem Desc
A230/A231/A232 JAM DUPLEX FEED OUT
A230/A231/A232 JAM DUPLEX FEED OUT
A230/A231/A232 JAM DUPLEX FEED OUT
A230/A231/A232 JAM DUPLEX FEED OUT

A230/A231/A232 JAM DUPLEX FEED OUT


A230/A231/A232 JAM DUPLEX FEED OUT
A230/A231/A232 JAM DUPLEX FEED OUT
A230/A231/A232 JAM DUPLEX FEED OUT
A230/A231/A232 JAM DUPLEX FEED OUT
A230/A231/A232 JAM DUPLEX FEED OUT
A230/A231/A232 JAM DUPLEX FEED OUT
A230/A231/A232 JAM DUPLEX FEED OUT
A230/A231/A232 JAM DUPLEX FEED OUT
A230/A231/A232 JAM EXIT

A230/A231/A232 PAPER CURL

A230/A231/A232 PAPER CURL


A230/A231/A232 PAPER CURL
A230/A231/A232 STREAM FEED BYPASS
A230/A231/A232 EXTERNAL LCT FEED IN JAMS
A230/A231/A232 LCT FEED IN JAMS
A230/A231/A232 Z FOLDING FROM LCT
A230/A231/A232 AXIS

A230/A231/A232 DRIVERS
A230/A231/A232 ERROR MESSAGES
A230/A231/A232 FIRMWARE UPDATES

A230/A231/A232 LPR PRINTING

A230/A231/A232 NETWORK DEVICES


A230/A231/A232 NETWORK DEVICES
A230/A231/A232 NETWORK DEVICES
Product Family Problem Desc
A230/A231/A232 PRINT OPTION NOT RECOGNIZED
A230/A231/A232 PRINTS JUNK
A230/A231/A232 SC 101

A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 120
A230/A231/A232 SC 120
A230/A231/A232 SC 120
A230/A231/A232 SC 120
A230/A231/A232 SC 121
A230/A231/A232 SC 121
A230/A231/A232 SC 121
A230/A231/A232 SC 121
A230/A231/A232 SC 121
A230/A231/A232 SC 302
A230/A231/A232 SC 302
A230/A231/A232 SC 304
A230/A231/A232 SC 304
A230/A231/A232 SC 304
A230/A231/A232 SC 304
A230/A231/A232 SC 320
A230/A231/A232 SC 320
A230/A231/A232 SC 320
A230/A231/A232 SC 320
A230/A231/A232 SC 320
A230/A231/A232 SC 321
Product Family Problem Desc
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 322

A230/A231/A232 SC 322
A230/A231/A232 SC 322
A230/A231/A232 SC 322
A230/A231/A232 SC 322
A230/A231/A232 SC 322
A230/A231/A232 SC 323
A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 326

A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 326

A230/A231/A232 SC 326

A230/A231/A232 SC 327
A230/A231/A232 SC 328
A230/A231/A232 SC 329
A230/A231/A232 SC 329
Product Family Problem Desc
A230/A231/A232 SC 329
A230/A231/A232 SC 329
A230/A231/A232 SC 329
A230/A231/A232 SC 329
A230/A231/A232 SC 329

A230/A231/A232 SC 350
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-02
A230/A231/A232 SC 350-03
A230/A231/A232 SC 350-03
A230/A231/A232 SC 350-03
A230/A231/A232 SC 350-04
A230/A231/A232 SC 360
A230/A231/A232 SC 360
A230/A231/A232 SC 360
A230/A231/A232 SC 360
A230/A231/A232 SC 361
A230/A231/A232 SC 362
A230/A231/A232 SC 362
A230/A231/A232 SC 365
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 391
Product Family Problem Desc
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 401
A230/A231/A232 SC 401-01
A230/A231/A232 SC 401-01
A230/A231/A232 SC 401-01
A230/A231/A232 SC 401-01
A230/A231/A232 SC 401-02
A230/A231/A232 SC 401-02
A230/A231/A232 SC 401-02
A230/A231/A232 SC 403
A230/A231/A232 SC 403
A230/A231/A232 SC 403
A230/A231/A232 SC 403
A230/A231/A232 SC 440
A230/A231/A232 SC 490

A230/A231/A232 SC 490
A230/A231/A232 SC 490

A230/A231/A232 SC 492
A230/A231/A232 SC 501
A230/A231/A232 SC 501-01
A230/A231/A232 SC 501-02
A230/A231/A232 SC 502-01
A230/A231/A232 SC 502-01
A230/A231/A232 SC 503-01
A230/A231/A232 SC 510-01
A230/A231/A232 SC 541
A230/A231/A232 SC 542
A230/A231/A232 SC 542
A230/A231/A232 SC 542
A230/A231/A232 SC 542
Product Family Problem Desc
A230/A231/A232 SC 542

A230/A231/A232 SC 542
A230/A231/A232 SC 542
A230/A231/A232 SC 542
A230/A231/A232 SC 543
A230/A231/A232 SC 545
A230/A231/A232 SC 546
A230/A231/A232 SC 546
A230/A231/A232 SC 548
A230/A231/A232 SC 548
A230/A231/A232 SC 548
A230/A231/A232 SC 620
A230/A231/A232 SC 620-01
A230/A231/A232 SC 620-01
A230/A231/A232 SC 620-03
A230/A231/A232 SC 621
A230/A231/A232 SC 623
A230/A231/A232 SC 630
A230/A231/A232 SC 700
A230/A231/A232 SC 724
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 730
A230/A231/A232 SC 900
A230/A231/A232 SC 900-01
A230/A231/A232 SC 900-01
A230/A231/A232 SC 955
Product Family Problem Desc
A230/A231/A232 SC 980
A230/A231/A232 SC 981
A230/A231/A232 SC 981
A230/A231/A232 SC 981
A230/A231/A232 SC 982
A230/A231/A232 SC 982
A230/A231/A232 SC 990
A230/A231/A232 SC 990
A230/A231/A232 SC 990
A230/A231/A232 CANNOT PRINT FROM SPECIFIC APPLICATION

A230/A231/A232 GROUP DIAL


A230/A231/A232 TTI/HEADER

A230/A231/A232 TX/RX REPORTS


A230/A231/A232 USER TOOLS

A230/A231/A232 USER TOOLS

A230/A231/A232 USER TOOLS


A230/A231/A232 USER TOOLS
A246/A247/A248 CREASING

A246/A247/A248 DF DUPLEX JAMS


A246/A247/A248 DF DUPLEX JAMS
A246/A247/A248 DF VARYING REGISTRATION
A246/A247/A248 DF VARYING REGISTRATION
A246/A247/A248 DF VARYING REGISTRATION
A246/A247/A248 BLANK DISPLAY
A246/A247/A248 COUNTER ISSUES
A246/A247/A248 INSTANT READY OR NO FUSING WARM UP
A246/A247/A248 TOUCH SCREEN CALIBRATION
A246/A247/A248 IC BLOWN ON FINISHER BOARD
A246/A247/A248 PUNCH HOLE POSITION
A246/A247/A248 DOUBLE/OFFSET IMAGE
Product Family Problem Desc
A246/A247/A248 DRUM DAMAGE

A246/A247/A248 LIGHT/FADED IMAGE


A246/A247/A248 LIGHT/FADED IMAGE
A246/A247/A248 LIGHT/FADED IMAGE
A246/A247/A248 SPOTS-BLACK

A246/A247/A248 NOISE
A246/A247/A248 TONER

A246/A247/A248 TONER WASTE / SPILL / LEAK


A246/A247/A248 TONER WASTE / SPILL / LEAK
A246/A247/A248 TONER WASTE / SPILL / LEAK
A246/A247/A248 TONER WASTE / SPILL / LEAK
A246/A247/A248 PAPER CURL

A246/A247/A248 EXTERNAL LCT FEED IN JAMS


A246/A247/A248 INTERNAL TANDEM TRAY RIGHT SIDE STUCK IN
MACHINE
A246/A247/A248 INTERNAL TANDEM TRAY RIGHT SIDE STUCK IN
MACHINE
A246/A247/A248 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
A246/A247/A248 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
A246/A247/A248 PAPER SIZE QUESTIONS

A246/A247/A248 SC 104
A246/A247/A248 SC 105
A246/A247/A248 SC 193
A246/A247/A248 SC 193
A246/A247/A248 SC 358
A246/A247/A248 SC 402
A246/A247/A248 SC 522
A246/A247/A248 SC 523
A246/A247/A248 SC 542
A246/A247/A248 SC 730
Product Family Problem Desc
A246/A247/A248 SC 735
A246/A247/A248 SC 900
A246/A247/A248 SC 940
A250/B001 CANNOT DETECT ORIGINAL
A250/B001 CLEAR ORIGINAL
A250/B001 BLANK DISPLAY

A250/B001 BLANK DISPLAY

A250/B001 COUNTER ISSUES


A250/B001 COUNTER ISSUES
A250/B001 COUNTER ISSUES
A250/B001 CSS PROBLEM RDS SYSTEM
A250/B001 DEAD MACHINE, NO OPERATION
A250/B001 IMAGE DOES NOT ROTATE
A250/B001 MACHINE SHUTS OFF THEN BACK ON
A250/B001 MAKES EXTRA BLANK COPY AFTER JOB
A250/B001 OPERATION PANEL, ERRATIC OPERATION
A250/B001 OPERATION PANEL, ERRATIC OPERATION
A250/B001 PANEL SYMBOL FOUND BELOW THE WRENCH
REFER TO TSB 54
A250/B001 TRANSMIT MODE, MEMORY OR IMMEDIATE

A250/B001 BACKGROUND-DIRTY/GRAY

A250/B001 BACKGROUND-DIRTY/GRAY
A250/B001 BACKGROUND-DIRTY/GRAY

A250/B001 BLANK IMAGE-PARTIAL/SPORATIC

A250/B001 DISTORTED IMAGE

A250/B001 DISTORTED IMAGE

A250/B001 DRUM DAMAGE


A250/B001 LIGHT/FADED IMAGE
Product Family Problem Desc
A250/B001 LIGHT/FADED IMAGE

A250/B001 LINES BLACK / LEAD TO TRAIL


A250/B001 LINES BLACK OP TO NON OP
A250/B001 LINES BLACK OP TO NON OP
A250/B001 REGISTRATION SIDE TO SIDE INCORRECT

A250/B001 SPOTS-BLACK
A250/B001 SPOTS-BLACK
A250/B001 STREAKS

A250/B001 STREAKS

A250/B001 STREAKS

A250/B001 STREAKS

A250/B001 STREAKS

A250/B001 STREAKS
A250/B001 UNEVEN IMAGE
A250/B001 ABNORMAL/ERRATIC OPERATION

A250/B001 PART DAMAGE

A250/B001 PART DAMAGE

A250/B001 PART DAMAGE


A250/B001 PART DAMAGE
A250/B001 PART DAMAGE
A250/B001 PART DAMAGE

A250/B001 PART DAMAGE


A250/B001 PART DAMAGE
A250/B001 PART DAMAGE
A250/B001 PART DAMAGE
A250/B001 PARTS
Product Family Problem Desc
A250/B001 SW APPLICATION ERRORS
A250/B001 ACCORDIAN JAMS / Z FOLD
A250/B001 ACCORDIAN JAMS / Z FOLD
A250/B001 FUSER JAMS
A250/B001 FUSER JAMS

A250/B001 FUSER JAMS


A250/B001 JAM B
A250/B001 JAM B
A250/B001 JAM CODE 010
A250/B001 JAM CODE 070

A250/B001 JAM CODE 149


A250/B001 JAM REGISTRATION
A250/B001 PAPER CURL
A250/B001 PAPER CURL
A250/B001 NETWORK DEVICES
A250/B001 NETWORK DEVICES
A250/B001 SC 122
A250/B001 SC 302
A250/B001 SC 320
A250/B001 SC 320
A250/B001 SC 402
A250/B001 SC 402
A250/B001 SC 402
A250/B001 SC 402
A250/B001 SC 542

A250/B001 SC 543
A250/B001 SC 544
A250/B001 SC 544

A250/B001 SC 546

A250/B001 SC 546
Product Family Problem Desc
A250/B001 SC 620
A250/B001 SC 620
A250/B001 SC 901
A250/B001 ENVELOPES

A257/A269/B023 CLEAR ORIGINAL


A257/A269/B023 ACC ERROR
A257/A269/B023 ACC ERROR
A257/A269/B023 ACC ERROR
A257/A269/B023 ADD TONER CONDITION
A257/A269/B023 ADD TONER CONDITION
A257/A269/B023 ADD TONER CONDITION
A257/A269/B023 ADD TONER CONDITION
A257/A269/B023 ADD TONER CONDITION
A257/A269/B023 ADD TONER CONDITION
A257/A269/B023 ADD TONER CONDITION
A257/A269/B023 ADD TONER CONDITION

A257/A269/B023 CUSTOM SIZE


A257/A269/B023 DEAD MACHINE, NO OPERATION
A257/A269/B023 DEAD MACHINE, NO OPERATION
A257/A269/B023 DEAD MACHINE, NO OPERATION
A257/A269/B023 DEAD MACHINE, NO OPERATION
A257/A269/B023 DEAD MACHINE, NO OPERATION
A257/A269/B023 DEVELOPER AGITATION CODES
A257/A269/B023 DEVELOPER AGITATION CODES

A257/A269/B023 DEVELOPER AGITATION CODES


A257/A269/B023 DEVELOPER AGITATION CODES

A257/A269/B023 DEVELOPER AGITATION CODES


A257/A269/B023 DEVELOPER AGITATION CODES
A257/A269/B023 DEVELOPER AGITATION CODES
A257/A269/B023 DEVELOPER AGITATION CODES
A257/A269/B023 DEVELOPER AGITATION CODES
Product Family Problem Desc
A257/A269/B023 DEVELOPER AGITATION CODES
A257/A269/B023 DEVELOPER AGITATION CODES

A257/A269/B023 DEVELOPER AGITATION CODES


A257/A269/B023 DISPLAY, IMAGE CREATION NOT ON TOUCH
SCREEN
A257/A269/B023 DISPLAYS 11 X 17 WITH LETER IN BYPASS

A257/A269/B023 DISPLAYS PLEASE WAIT-FIERY ONLY

A257/A269/B023 "FIERY DISPLAY ISSUES"


A257/A269/B023 FIRMWARE LOADING ISSUES
A257/A269/B023 FIRMWARE UPDATES
A257/A269/B023 OPERATION PANEL - DISPLAYS NOW LOADING

A257/A269/B023 PCE CODES

A257/A269/B023 PCE CODES


A257/A269/B023 PCE CODES
A257/A269/B023 PCE CODES

A257/A269/B023 PCE CODES


A257/A269/B023 PCE CODES
A257/A269/B023 TD INITIALIZATION ERROR

A257/A269/B023 TD INITIALIZATION ERROR

A257/A269/B023 TD INITIALIZATION ERROR

A257/A269/B023 TOUCH SCREEN CALIBRATION

A257/A269/B023 ERRATIC FINISHER OPERATION

A257/A269/B023 ERRATIC FINISHER OPERATION


A257/A269/B023 ERRATIC FINISHER OPERATION
A257/A269/B023 ERRATIC FINISHER OPERATION
A257/A269/B023 FINISHER ENTRANCE JAMS
A257/A269/B023 FINISHER ENTRANCE JAMS
Product Family Problem Desc
A257/A269/B023 FINISHER ENTRANCE JAMS
A257/A269/B023 FINISHER ENTRANCE JAMS
A257/A269/B023 FINISHER EXIT JAMS

A257/A269/B023 FINISHER NOT RECOGNIZED


A257/A269/B023 JAM R
A257/A269/B023 PUNCH JAM
A257/A269/B023 PUNCH JAM
A257/A269/B023 PUNCH JAM
A257/A269/B023 STAPLE JAMS
A257/A269/B023 STAPLE POSITION GRAYED OUT
A257/A269/B023 BACKGROUND-DIRTY/GRAY
A257/A269/B023 BACKGROUND-DIRTY/GRAY
A257/A269/B023 BACKGROUND-DIRTY/GRAY
A257/A269/B023 BACKGROUND-DIRTY/GRAY
A257/A269/B023 BACKGROUND-DIRTY/GRAY
A257/A269/B023 BACKGROUND-DIRTY/GRAY
A257/A269/B023 BACKGROUND-DIRTY/GRAY
A257/A269/B023 BLACK IMAGE-ENTIRE PAGE
A257/A269/B023 BLANK IMAGE-ENTIRE PAGE
A257/A269/B023 BLANK IMAGE-ENTIRE PAGE
A257/A269/B023 BLURRED IMAGE
A257/A269/B023 BLURRED IMAGE
A257/A269/B023 COLOR MISSING

A257/A269/B023 COLOR MISSING

A257/A269/B023 COLOR MISSING

A257/A269/B023 COLOR MISSING


A257/A269/B023 COLOR MISSING

A257/A269/B023 COLOR MISSING


A257/A269/B023 COLORS MISALIGNED
A257/A269/B023 COLORS MISALIGNED
Product Family Problem Desc
A257/A269/B023 COLORS MISALIGNED

A257/A269/B023 COLORS MISALIGNED


A257/A269/B023 COLORS MISALIGNED

A257/A269/B023 COLORS MISALIGNED


A257/A269/B023 COLORS MISALIGNED
A257/A269/B023 DOUBLE/OFFSET IMAGE
A257/A269/B023 DRUM DAMAGE
A257/A269/B023 DRUM DAMAGE

A257/A269/B023 DRUM DAMAGE


A257/A269/B023 DRUM DAMAGE
A257/A269/B023 DRUM DAMAGE
A257/A269/B023 DRUM DAMAGE
A257/A269/B023 FIREFLY SPOTS, CIRCULAR VOID AREAS
A257/A269/B023 IMAGE STRETCHED OR COMPRESSED

A257/A269/B023 IMAGE STRETCHED OR COMPRESSED


A257/A269/B023 IMAGE STRETCHED OR COMPRESSED
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING

A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING

A257/A269/B023 JITTER/BANDING

A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING

A257/A269/B023 JITTER/BANDING
Product Family Problem Desc
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING

A257/A269/B023 JITTER/BANDING

A257/A269/B023 LIGHT/FADED IMAGE


A257/A269/B023 LIGHT/FADED IMAGE
A257/A269/B023 LIGHT/FADED IMAGE
A257/A269/B023 LIGHT/FADED IMAGE
A257/A269/B023 LIGHT/FADED IMAGE
A257/A269/B023 LIGHT/FADED IMAGE
A257/A269/B023 LIGHT/FADED IMAGE

A257/A269/B023 LINES BLACK / LEAD TO TRAIL


A257/A269/B023 LINES BLACK / LEAD TO TRAIL
A257/A269/B023 LINES BLACK / LEAD TO TRAIL
A257/A269/B023 LINES BLACK / LEAD TO TRAIL
A257/A269/B023 LINES BLACK / LEAD TO TRAIL

A257/A269/B023 LINES BLACK / LEAD TO TRAIL


A257/A269/B023 LINES BLACK OP TO NON OP
A257/A269/B023 LINES BLACK OP TO NON OP
A257/A269/B023 LINES BLACK OP TO NON OP
A257/A269/B023 LINES BLACK OP TO NON OP
A257/A269/B023 LINES BLACK OP TO NON OP

A257/A269/B023 LINES BLACK OP TO NON OP


A257/A269/B023 LINES BLACK OP TO NON OP

A257/A269/B023 LINES BLACK OP TO NON OP

A257/A269/B023 OIL MARKS


A257/A269/B023 OIL MARKS
A257/A269/B023 OVERTONING ALL COLORS
A257/A269/B023 OVERTONING ALL COLORS
Product Family Problem Desc
A257/A269/B023 POOR FUSING
A257/A269/B023 POOR FUSING
A257/A269/B023 REGISTRATION INCORRECT
A257/A269/B023 REGISTRATION INCORRECT
A257/A269/B023 REGISTRATION INCORRECT
A257/A269/B023 REGISTRATION SIDE TO SIDE INCORRECT

A257/A269/B023 SKEWED IMAGE

A257/A269/B023 SMEARING/WET
A257/A269/B023 SMEARING/WET
A257/A269/B023 SMEARING/WET
A257/A269/B023 SPOTS-BLACK
A257/A269/B023 SPOTS-BLACK
A257/A269/B023 SPOTS-COLOR
A257/A269/B023 SPOTS-COLOR
A257/A269/B023 SPOTS-WHITE
A257/A269/B023 SPOTS-WHITE

A257/A269/B023 SPOTS-WHITE
A257/A269/B023 SPOTS-WHITE
A257/A269/B023 SPOTS-WHITE
A257/A269/B023 UNEVEN IMAGE
A257/A269/B023 UNEVEN IMAGE
A257/A269/B023 UNEVEN IMAGE
A257/A269/B023 UNEVEN IMAGE
A257/A269/B023 ABNORMAL/ERRATIC OPERATION

A257/A269/B023 ABNORMAL/ERRATIC OPERATION


A257/A269/B023 FUSER DAMAGE
A257/A269/B023 FUSER DAMAGE

A257/A269/B023 FUSER DAMAGE


A257/A269/B023 FUSER DAMAGE

A257/A269/B023 FUSER DAMAGE


Product Family Problem Desc
A257/A269/B023 FUSER DAMAGE
A257/A269/B023 FUSER DAMAGE
A257/A269/B023 FUSER DAMAGE
A257/A269/B023 NOISE
A257/A269/B023 NOISE
A257/A269/B023 NOISE

A257/A269/B023 NOISE
A257/A269/B023 NOISE
A257/A269/B023 OIL LEAK/SPILL
A257/A269/B023 OIL LEAK/SPILL
A257/A269/B023 TONER
A257/A269/B023 TONER WASTE / SPILL / LEAK
A257/A269/B023 WRINKLED OR CREASED COPIES
A257/A269/B023 WRINKLED OR CREASED COPIES
A257/A269/B023 WRINKLED OR CREASED COPIES
A257/A269/B023 THROUGH PUT QUESTIONS
A257/A269/B023 ACCORDIAN JAMS / Z FOLD
A257/A269/B023 ACCORDIAN JAMS / Z FOLD
A257/A269/B023 JAM A

A257/A269/B023 JAM A
A257/A269/B023 JAM A
A257/A269/B023 JAM B

A257/A269/B023 JAM B
A257/A269/B023 JAM C
A257/A269/B023 JAM DUPLEX

A257/A269/B023 JAM DUPLEX


A257/A269/B023 JAM FUSING

A257/A269/B023 JAM FUSING

A257/A269/B023 JAM FUSING


Product Family Problem Desc
A257/A269/B023 JAM FUSING

A257/A269/B023 JAM FUSING

A257/A269/B023 NETWORK DEVICES


A257/A269/B023 SC 101
A257/A269/B023 SC 101
A257/A269/B023 SC 101
A257/A269/B023 SC 170
A257/A269/B023 SC 171
A257/A269/B023 SC 172
A257/A269/B023 SC 191
A257/A269/B023 SC 191
A257/A269/B023 SC 192
A257/A269/B023 SC 195
A257/A269/B023 SC 302
A257/A269/B023 SC 303
A257/A269/B023 SC 320
A257/A269/B023 SC 323
A257/A269/B023 SC 323
A257/A269/B023 SC 323
A257/A269/B023 SC 326
A257/A269/B023 SC 326
A257/A269/B023 SC 326
A257/A269/B023 SC 326
A257/A269/B023 SC 326

A257/A269/B023 SC 327
A257/A269/B023 SC 327
A257/A269/B023 SC 370
A257/A269/B023 SC 370
A257/A269/B023 SC 370

A257/A269/B023 SC 370
A257/A269/B023 SC 370
Product Family Problem Desc
A257/A269/B023 SC 370

A257/A269/B023 SC 370
A257/A269/B023 SC 370
A257/A269/B023 SC 371
A257/A269/B023 SC 371
A257/A269/B023 SC 371
A257/A269/B023 SC 371
A257/A269/B023 SC 372
A257/A269/B023 SC 372
A257/A269/B023 SC 372
A257/A269/B023 SC 372
A257/A269/B023 SC 373
A257/A269/B023 SC 373
A257/A269/B023 SC 373
A257/A269/B023 SC 373
A257/A269/B023 SC 373
A257/A269/B023 SC 385
A257/A269/B023 SC 385
A257/A269/B023 SC 385
A257/A269/B023 SC 387
A257/A269/B023 SC 387
A257/A269/B023 SC 387
A257/A269/B023 SC 387
A257/A269/B023 SC 387
A257/A269/B023 SC 387
A257/A269/B023 SC 400
A257/A269/B023 SC 401
A257/A269/B023 SC 401
A257/A269/B023 SC 401
A257/A269/B023 SC 410
A257/A269/B023 SC 410
A257/A269/B023 SC 422
A257/A269/B023 SC 440
Product Family Problem Desc
A257/A269/B023 SC 440
A257/A269/B023 SC 441
A257/A269/B023 SC 450
A257/A269/B023 SC 450
A257/A269/B023 SC 450
A257/A269/B023 SC 450
A257/A269/B023 SC 450
A257/A269/B023 SC 451
A257/A269/B023 SC 452

A257/A269/B023 SC 452
A257/A269/B023 SC 452
A257/A269/B023 SC 455
A257/A269/B023 SC 455
A257/A269/B023 SC 455
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 457
A257/A269/B023 SC 457
A257/A269/B023 SC 457
A257/A269/B023 SC 500
A257/A269/B023 SC 524
A257/A269/B023 SC 524
A257/A269/B023 SC 542
A257/A269/B023 SC 542
A257/A269/B023 SC 542
A257/A269/B023 SC 542
Product Family Problem Desc
A257/A269/B023 SC 542
A257/A269/B023 SC 543
A257/A269/B023 SC 543
A257/A269/B023 SC 543
A257/A269/B023 SC 545
A257/A269/B023 SC 547
A257/A269/B023 SC 551
A257/A269/B023 SC 551
A257/A269/B023 SC 552

A257/A269/B023 SC 553
A257/A269/B023 SC 553
A257/A269/B023 SC 553
A257/A269/B023 SC 558
A257/A269/B023 SC 558
A257/A269/B023 SC 558
A257/A269/B023 SC 558
A257/A269/B023 SC 601
A257/A269/B023 SC 604
A257/A269/B023 SC 604
A257/A269/B023 SC 655
A257/A269/B023 SC 670
A257/A269/B023 SC 741
A257/A269/B023 SC 829
A257/A269/B023 SC 902
A258/A259/A260/B017/B ADF RUNS SLOW
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
Product Family Problem Desc
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B APS NOT FUNCTIONING CORRECTLY
018
A258/A259/A260/B017/B BLANK DISPLAY
018
A258/A259/A260/B017/B COUNTER ISSUES
018
A258/A259/A260/B017/B COUNTER ISSUES
018
A258/A259/A260/B017/B COUNTER ISSUES
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
Product Family Problem Desc
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
A258/A259/A260/B017/B DISPLAYS CHECKERBOARD PATTERN AFTER
018 PAPER SIZE INDICATION
A258/A259/A260/B017/B FUSER OVERHEAT, NO SERVICE CODE
018
A258/A259/A260/B017/B KEY OPERATOR CODE QUESTIONS
018
A258/A259/A260/B017/B OPEN DOOR INDICATION, NO DISPLAY, JAM
018 AND/OR RED WRENCH
A258/A259/A260/B017/B OPEN DOOR INDICATION, NO DISPLAY, JAM
018 AND/OR RED WRENCH
A258/A259/A260/B017/B OPEN DOOR INDICATION, NO DISPLAY, JAM
018 AND/OR RED WRENCH
A258/A259/A260/B017/B OPEN DOOR INDICATION, NO DISPLAY, JAM
018 AND/OR RED WRENCH
A258/A259/A260/B017/B OPEN DOOR INDICATION, NO DISPLAY, JAM
018 AND/OR RED WRENCH
A258/A259/A260/B017/B OPERATION PANEL, DARK DISPLAY, CANNOT
018 ADJUST
A258/A259/A260/B017/B OPERATION PANEL, DARK DISPLAY, CANNOT
018 ADJUST
A258/A259/A260/B017/B OPERATION PANEL, ERRATIC OPERATION
018
A258/A259/A260/B017/B PCI CODES
018
A258/A259/A260/B017/B PCI CODES
018
A258/A259/A260/B017/B PCI CODES
018
A258/A259/A260/B017/B SOLID WRENCH ON PANEL, BLINKING WRENCH
018 ON LCD
A258/A259/A260/B017/B TOUCH SCREEN CALIBRATION
018
A258/A259/A260/B017/B TOUCH SCREEN DISPLAYS WHITE AS ORANGE
018 IN EDIT MODE ONLY
A258/A259/A260/B017/B TRANSMITTED FAXES ARE BLANK
018
Product Family Problem Desc
A258/A259/A260/B017/B 12 BY 18 PAPER JAMS THRU 10 BIN SORTER
018
A258/A259/A260/B017/B CANNOT SELECT SORT WITH FULL COLOR
018 MODE SELECTED
A258/A259/A260/B017/B JAM R
018
A258/A259/A260/B017/B JAM R
018
A258/A259/A260/B017/B JAM R
018
A258/A259/A260/B017/B JAM R
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BLANK IMAGE-ENTIRE PAGE
018
A258/A259/A260/B017/B BLANK IMAGE-ENTIRE PAGE
018
A258/A259/A260/B017/B BLANK IMAGE-PARTIAL/SPORATIC
018
A258/A259/A260/B017/B BLURRED IMAGE
018
A258/A259/A260/B017/B BLURRED IMAGE
018
A258/A259/A260/B017/B COLOR INCORRECT
018
A258/A259/A260/B017/B COLOR INCORRECT
018
Product Family Problem Desc
A258/A259/A260/B017/B COLOR MISSING
018
A258/A259/A260/B017/B COLOR MISSING
018
A258/A259/A260/B017/B COLORS MISALIGNED
018
A258/A259/A260/B017/B COLORS MISALIGNED
018
A258/A259/A260/B017/B COLORS MISALIGNED
018
A258/A259/A260/B017/B COLORS MISALIGNED
018
A258/A259/A260/B017/B DEVELOPER ON IMAGE / SPILL
018
A258/A259/A260/B017/B DISTORTED IMAGE
018
A258/A259/A260/B017/B DISTORTED IMAGE
018
A258/A259/A260/B017/B DISTORTED IMAGE
018
A258/A259/A260/B017/B DISTORTED IMAGE
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
Product Family Problem Desc
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LINES BLACK OP TO NON OP
018
A258/A259/A260/B017/B LINES WHITE / LEAD TO TRAIL
018
A258/A259/A260/B017/B LINES WHITE / LEAD TO TRAIL
018
A258/A259/A260/B017/B LINES WHITE / LEAD TO TRAIL
018
A258/A259/A260/B017/B LINES WHITE / LEAD TO TRAIL
018
A258/A259/A260/B017/B POOR FUSING
018
A258/A259/A260/B017/B REGISTRATION INCORRECT
018
A258/A259/A260/B017/B SKEWED IMAGE
018
A258/A259/A260/B017/B SMEARING/WET
018
A258/A259/A260/B017/B SPOTS-BLACK
018
A258/A259/A260/B017/B SPOTS-BLACK
018
A258/A259/A260/B017/B SPOTS-BLACK
018
Product Family Problem Desc
A258/A259/A260/B017/B SPOTS-COLOR
018
A258/A259/A260/B017/B SPOTS-COLOR
018
A258/A259/A260/B017/B SPOTS-COLOR
018
A258/A259/A260/B017/B STREAKS
018
A258/A259/A260/B017/B STREAKS
018
A258/A259/A260/B017/B UNEVEN IMAGE
018
A258/A259/A260/B017/B UNEVEN IMAGE
018
A258/A259/A260/B017/B UNEVEN IMAGE
018
A258/A259/A260/B017/B UNEVEN IMAGE
018
A258/A259/A260/B017/B DUPLEX END FENCE MOTOR VIBRATES
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B NOISE
018
A258/A259/A260/B017/B NOISE
018
A258/A259/A260/B017/B NOISE
018
A258/A259/A260/B017/B NOISE
018
Product Family Problem Desc
A258/A259/A260/B017/B NOISE
018
A258/A259/A260/B017/B TONER
018
A258/A259/A260/B017/B TONER
018
A258/A259/A260/B017/B TONER
018
A258/A259/A260/B017/B TONER
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TRANSFER BELT ISSUES
018
A258/A259/A260/B017/B TRANSFER BELT ISSUES
018
A258/A259/A260/B017/B WRINKLED OR CREASED COPIES
018
A258/A259/A260/B017/B USER CODE QUESTIONS
018
A258/A259/A260/B017/B USER CODE QUESTIONS
018
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B FUSER JAMS
018
Product Family Problem Desc
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B JAM CODE 003
018
A258/A259/A260/B017/B JAM FUSING
018
A258/A259/A260/B017/B JAM REGISTRATION
018
A258/A259/A260/B017/B JAM REGISTRATION
018
A258/A259/A260/B017/B TRANSFER ROLLER JAMS
018
A258/A259/A260/B017/B TRANSFER ROLLER JAMS
018
A258/A259/A260/B017/B TRANSPORT BELT JAMS
018
A258/A259/A260/B017/B TRANSPORT BELT JAMS
018
A258/A259/A260/B017/B TRANSPORT BELT JAMS
018
A258/A259/A260/B017/B TRANSPORT BELT JAMS
018
A258/A259/A260/B017/B TRANSPORT BELT JAMS
018
A258/A259/A260/B017/B NETWORK DEVICES
018
A258/A259/A260/B017/B NETWORK DEVICES
018
A258/A259/A260/B017/B NETWORK DEVICES
018
A258/A259/A260/B017/B NETWORK DEVICES
018
A258/A259/A260/B017/B NETWORK DEVICES
018
Product Family Problem Desc
A258/A259/A260/B017/B SC 101
018
A258/A259/A260/B017/B SC 101
018
A258/A259/A260/B017/B SC 101
018
A258/A259/A260/B017/B SC 101
018
A258/A259/A260/B017/B SC 120
018
A258/A259/A260/B017/B SC 120
018
A258/A259/A260/B017/B SC 121
018
A258/A259/A260/B017/B SC 121
018
A258/A259/A260/B017/B SC 121
018
A258/A259/A260/B017/B SC 130
018
A258/A259/A260/B017/B SC 171
018
A258/A259/A260/B017/B SC 172
018
A258/A259/A260/B017/B SC 191
018
A258/A259/A260/B017/B SC 191
018
A258/A259/A260/B017/B SC 191
018
A258/A259/A260/B017/B SC 195
018
A258/A259/A260/B017/B SC 195
018
A258/A259/A260/B017/B SC 195
018
A258/A259/A260/B017/B SC 195
018
A258/A259/A260/B017/B SC 302
018
Product Family Problem Desc
A258/A259/A260/B017/B SC 302
018
A258/A259/A260/B017/B SC 302
018
A258/A259/A260/B017/B SC 302
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 360
018
Product Family Problem Desc
A258/A259/A260/B017/B SC 385
018
A258/A259/A260/B017/B SC 385
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 400
018
A258/A259/A260/B017/B SC 410
018
A258/A259/A260/B017/B SC 410
018
A258/A259/A260/B017/B SC 410
018
A258/A259/A260/B017/B SC 410
018
A258/A259/A260/B017/B SC 422
018
A258/A259/A260/B017/B SC 422
018
A258/A259/A260/B017/B SC 440
018
A258/A259/A260/B017/B SC 450
018
A258/A259/A260/B017/B SC 450
018
A258/A259/A260/B017/B SC 450
018
A258/A259/A260/B017/B SC 452
018
Product Family Problem Desc
A258/A259/A260/B017/B SC 452
018
A258/A259/A260/B017/B SC 456
018
A258/A259/A260/B017/B SC 457
018
A258/A259/A260/B017/B SC 500
018
A258/A259/A260/B017/B SC 510
018
A258/A259/A260/B017/B SC 510
018
A258/A259/A260/B017/B SC 542
018
A258/A259/A260/B017/B SC 545
018
A258/A259/A260/B017/B SC 557
018
A258/A259/A260/B017/B SC 558
018
A258/A259/A260/B017/B SC 558
018
A258/A259/A260/B017/B SC 601
018
A258/A259/A260/B017/B SC 601
018
A258/A259/A260/B017/B SC 604
018
A258/A259/A260/B017/B SC 626
018
A258/A259/A260/B017/B SC 626
018
A258/A259/A260/B017/B SC 655
018
A258/A259/A260/B017/B SC 655
018
A258/A259/A260/B017/B SC 690
018
A258/A259/A260/B017/B SC 721
018
Product Family Problem Desc
A258/A259/A260/B017/B SC 902
018
A258/A259/A260/B017/B SC 902
018
A265/A267 APS MALFUNCTION

A265/A267 APS MALFUNCTION


A265/A267 BACKGROUND ON ONE SIDE USING ADF
A265/A267 BLANK COPIES DF MODE ONLY
A265/A267 CANNOT DETECT ORIGINAL
A265/A267 CANNOT DETECT ORIGINAL
A265/A267 DF EXIT JAMS
A265/A267 DF FEED IN JAMS
A265/A267 DF FEED IN JAMS
A265/A267 DF FEED IN JAMS
A265/A267 DF FEED IN JAMS
A265/A267 MIXED ORIGINALS NOT WORKING
A265/A267 MIXED ORIGINALS NOT WORKING
A265/A267 MIXED ORIGINALS NOT WORKING
A265/A267 MIXED ORIGINALS NOT WORKING

A265/A267 MIXED ORIGINALS NOT WORKING

A265/A267 MIXED ORIGINALS NOT WORKING

A265/A267 MIXED ORIGINALS NOT WORKING


A265/A267 SKEW DF
A265/A267 SKEW DF
A265/A267 SKEW DF

A265/A267 SKEW DF
A265/A267 SKEW DF
A265/A267 ADD TONER CONDITION
A265/A267 ADD TONER CONDITION
A265/A267 ADD TONER CONDITION
A265/A267 ADD TONER CONDITION
Product Family Problem Desc
A265/A267 ADD TONER CONDITION

A265/A267 ADD TONER CONDITION


A265/A267 ADD TONER CONDITION
A265/A267 ADD TONER CONDITION

A265/A267 ADD TONER CONDITION


A265/A267 ADD TONER CONDITION

A265/A267 ADD TONER CONDITION


A265/A267 ADD TONER CONDITION

A265/A267 APS NOT FUNCTIONING CORRECTLY


A265/A267 APS NOT FUNCTIONING CORRECTLY
A265/A267 APS NOT FUNCTIONING CORRECTLY
A265/A267 APS NOT FUNCTIONING CORRECTLY
A265/A267 CANNOT ENTER SP MODES
A265/A267 CANNOT ENTER SP MODES

A265/A267 CLOSE DOORS/COVERS INDICATION


A265/A267 CSS PROBLEM RDS SYSTEM
A265/A267 DEAD MACHINE, NO OPERATION
A265/A267 DEAD MACHINE, NO OPERATION
A265/A267 DEAD MACHINE, NO OPERATION
A265/A267 DEAD MACHINE, NO OPERATION
A265/A267 INDICATORS/LIGHTS
A265/A267 INTERNAL TRAY 1 IS FULL INDICATION
A265/A267 KEY COUNTER INFORMATION
A265/A267 OP PANEL BUTTONS - NO RESPONSE
A265/A267 PAPER TRAY CANNOT BE SELECTED

A265/A267 ROTATE SORT OR COPY NOT FUNCTIONING


A265/A267 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
A265/A267 0-00
A265/A267 0-21
Product Family Problem Desc
A265/A267 REPORTS ON/OFF
A265/A267 TRANSMIT MODE, MEMORY OR IMMEDIATE
A265/A267 TRANSMIT/ TX IMAGE REDUCED
A265/A267 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
A265/A267 VOLUME ADJUSTMENT
A265/A267 VOLUME ADJUSTMENT
A265/A267 PAPER CURL

A265/A267 SR 720 ROM LEVEL FOR A265/A267


A265/A267 SR 730 - 11X17 OR 8.5X14 JAMS AFTER
EXITING FINISHER
A265/A267 STACK FEED OUT TRAY JAM

A265/A267 STACK FEED OUT TRAY JAM

A265/A267 STACK FEED OUT TRAY JAM


A265/A267 STAPLES WILL NOT ADVANCE
A265/A267 BACKGROUND-DIRTY/GRAY
A265/A267 BACKGROUND-DIRTY/GRAY
A265/A267 BACKGROUND-DIRTY/GRAY
A265/A267 BACKGROUND-DIRTY/GRAY
A265/A267 BACKGROUND-DIRTY/GRAY
A265/A267 BLACK IMAGE-ENTIRE PAGE
A265/A267 BLACK IMAGE-ENTIRE PAGE

A265/A267 BLANK IMAGE-ENTIRE PAGE


A265/A267 BLANK IMAGE-PARTIAL/SPORATIC
A265/A267 BLANK IMAGE-PARTIAL/SPORATIC
A265/A267 BLURRED IMAGE
A265/A267 DARK IMAGE
A265/A267 DARK IMAGE
A265/A267 DEVELOPER ON IMAGE / SPILL
A265/A267 DEVELOPER ON IMAGE / SPILL
A265/A267 DISTORTED IMAGE-DIGITIZED
A265/A267 DISTORTED IMAGE-DIGITIZED
Product Family Problem Desc
A265/A267 DISTORTED IMAGE-DIGITIZED
A265/A267 DISTORTED IMAGE-DIGITIZED

A265/A267 DISTORTED IMAGE-DIGITIZED


A265/A267 DISTORTED IMAGE-DIGITIZED
A265/A267 DISTORTED IMAGE-DIGITIZED
A265/A267 DISTORTED IMAGE-DIGITIZED
A265/A267 DISTORTED IMAGE-DIGITIZED
A265/A267 DISTORTED IMAGE-DIGITIZED
A265/A267 DRUM DAMAGE
A265/A267 JITTER/BANDING
A265/A267 LIGHT/FADED IMAGE
A265/A267 LIGHT/FADED IMAGE
A265/A267 LIGHT/FADED IMAGE
A265/A267 LIGHT/FADED IMAGE
A265/A267 LIGHT/FADED IMAGE
A265/A267 LIGHT/FADED IMAGE
A265/A267 LIGHT/FADED IMAGE
A265/A267 LINES BLACK / LEAD TO TRAIL
A265/A267 LINES BLACK / LEAD TO TRAIL
A265/A267 LINES BLACK / LEAD TO TRAIL
A265/A267 REGISTRATION INCORRECT

A265/A267 REGISTRATION INCORRECT

A265/A267 REGISTRATION INCORRECT


A265/A267 REGISTRATION INCORRECT
A265/A267 SKEWED IMAGE

A265/A267 SPOTS-BLACK
A265/A267 SPOTS-BLACK
A265/A267 NOISE
A265/A267 NOISE

A265/A267 NOISE
Product Family Problem Desc
A265/A267 NOISE
A265/A267 NOISE
A265/A267 NOISE
A265/A267 TONER WASTE / SPILL / LEAK
A265/A267 SW APPLICATION ERRORS
A265/A267 INTERMITTENT JAMMING
A265/A267 JAM B
A265/A267 JAM C
A265/A267 JAM C
A265/A267 JAM C
A265/A267 JAM C
A265/A267 JAM CODE 003
A265/A267 JAM CODE 003
A265/A267 JAM CODE 003
A265/A267 JAM CODE 010
A265/A267 JAM CODE 010
A265/A267 JAM CODE 010
A265/A267 JAM CODE 026
A265/A267 JAM CODE 032
A265/A267 JAM CODE 121
A265/A267 JAM CODE 125
A265/A267 JAM CODE 133
A265/A267 JAM CODE 133
A265/A267 JAM CODE 149
A265/A267 JAM CODE 149
A265/A267 JAM CODE 161
A265/A267 JAM DUPLEX
A265/A267 WRINKLED, CREASED OR DAMAGED COPIES
A265/A267 WRINKLED, CREASED OR DAMAGED COPIES
A265/A267 BYPASS TRAY ISSUES
A265/A267 AS400 PRINTING
A265/A267 CANNOT PRINT FROM LOCAL PC/PORT
A265/A267 ERROR MESSAGES
Product Family Problem Desc
A265/A267 ERROR MESSAGES
A265/A267 LPR PRINTING

A265/A267 NETWORK DEVICES


A265/A267 PRINT JOB NOT PRINTING
A265/A267 PRINT OPTION NOT RECOGNIZED
A265/A267 UNIX
A265/A267 SC 194
A265/A267 SC 194
A265/A267 SC 194
A265/A267 SC 302
A265/A267 SC 320
A265/A267 SC 322
A265/A267 SC 322
A265/A267 SC 390
A265/A267 SC 390
A265/A267 SC 390
A265/A267 SC 390
A265/A267 SC 392
A265/A267 SC 392
A265/A267 SC 392
A265/A267 SC 392
A265/A267 SC 392
A265/A267 SC 4003
A265/A267 SC 401
A265/A267 SC 500
A265/A267 SC 500
A265/A267 SC 503
A265/A267 SC 541
A265/A267 SC 541
A265/A267 SC 541
A265/A267 SC 541

A265/A267 SC 542
A265/A267 SC 542
Product Family Problem Desc
A265/A267 SC 542

A265/A267 SC 543
A265/A267 SC 543

A265/A267 SC 544

A265/A267 SC 546

A265/A267 SC 620
A265/A267 SC 691
A265/A267 SC 691
A265/A267 SC 734
A265/A267 SC 734
A265/A267 SC 734
A265/A267 SC 752
A265/A267 SC 752
A265/A267 SC 770
A265/A267 SC 770
A265/A267 SC 990
A265/A267 SC 990
A265/A267 SC 990
A265/A267 SC 999
A265/A267 SC 999
A265/A267 CANNOT SCAN TO NETWORK
A265/A267 SCANNER FUNCTIONS

A265/A267 TTI/HEADER
A265/A267 TX/RX REPORTS
A265/A267 USER TOOLS
A265/A267 USER TOOLS
A283/A284 APS MALFUNCTION

A283/A284 CANNOT DETECT ORIGINAL


Product Family Problem Desc
A283/A284 CLEAR ORIGINAL

A283/A284 DF FEED IN JAMS


A283/A284 DF FEED IN JAMS
A283/A284 DF FEED IN JAMS
A283/A284 DF FEED IN JAMS
A283/A284 DF FEED IN JAMS
A283/A284 MULTI SHEET FEED
A283/A284 MULTI SHEET FEED

A283/A284 NOISE WITH POSSIBLE JAM


A283/A284 ADD TONER CONDITION
A283/A284 ADD TONER CONDITION
A283/A284 ADD TONER CONDITION

A283/A284 ADD TONER CONDITION


A283/A284 APS NOT FUNCTIONING CORRECTLY
A283/A284 APS NOT FUNCTIONING CORRECTLY
A283/A284 BLANK DISPLAY
A283/A284 BLANK DISPLAY
A283/A284 BLANK DISPLAY
A283/A284 CLOSE DOORS/COVERS INDICATION
A283/A284 CLOSE DOORS/COVERS INDICATION
A283/A284 CLOSE DOORS/COVERS INDICATION

A283/A284 CLOSE DOORS/COVERS INDICATION


A283/A284 CLOSE DOORS/COVERS INDICATION
A283/A284 CLOSE DOORS/COVERS INDICATION
A283/A284 CLOSE DOORS/COVERS INDICATION
A283/A284 CLOSE DOORS/COVERS INDICATION
A283/A284 COUNTER ISSUES
A283/A284 COUNTER ISSUES
A283/A284 CSS PROBLEM RDS SYSTEM
A283/A284 DEAD MACHINE, NO OPERATION
A283/A284 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
A283/A284 DEAD MACHINE, NO OPERATION
A283/A284 DUPLEX COPIES PRIN IN INCORRECT ORDER
A283/A284 DUPLEX SELECTED AS DEFAULT AT POWER UP

A283/A284 FIRMWARE UPDATES


A283/A284 FUSER OVERHEAT, NO SERVICE CODE

A283/A284 HDD (COPIER) NOT RECOGNIZED


A283/A284 INTERMITTENTLY POWERS OFF OR DOES NOT
RECOGNIZE THE PRINTER
A283/A284 INTERMITTENTLY POWERS OFF OR DOES NOT
RECOGNIZE THE PRINTER
A283/A284 KEY OPERATOR CODE QUESTIONS
A283/A284 NVRAM UPLOAD / DOWNLOAD PROBLEMS
A283/A284 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A283/A284 PLEASE WAIT FUSER UP TO TEMP
A283/A284 VSG & VSP AT 5.0 OR 0 VOLTS
A283/A284 0-00
A283/A284 STAMP FUNCTION - CANNOT SELECT
A283/A284 TRANSMIT/ TX IMAGE REDUCED
A283/A284 ADD STAPLE INDICATION
A283/A284 ADD STAPLE INDICATION

A283/A284 ADD STAPLE INDICATION


A283/A284 DISPLAYS FINISHER OR STAPLER IN USE FOR
ANOTHER FUNCTION
A283/A284 FINISHER ENTRANCE JAMS

A283/A284 HOLE PUNCH REGISTRATION VARIES

A283/A284 JAM R
A283/A284 NOISE - FINISHER
A283/A284 PAPER CURL
A283/A284 PUNCH HOLE POSITION
A283/A284 SHIFT TRAY ERRATIC MOVEMENT
Product Family Problem Desc
A283/A284 SR 720 MORE THAN 30 ORIGINALS, FINISHER
EJECTS THE STACK
A283/A284 SR 730 - 11X17 OR 8.5X14 JAMS AFTER
EXITING FINISHER
A283/A284 STAPLED - PAPER OUT OF POSITION
A283/A284 STAPLER DOUBLE STAPLES

A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BLACK IMAGE-ENTIRE PAGE
A283/A284 BLANK IMAGE-PARTIAL/SPORATIC
A283/A284 BLANK IMAGE-PARTIAL/SPORATIC
A283/A284 DISTORTED IMAGE-DIGITIZED
A283/A284 DISTORTED IMAGE-DIGITIZED
A283/A284 DISTORTED IMAGE-DIGITIZED

A283/A284 DOUBLE/OFFSET IMAGE


A283/A284 DRUM DAMAGE
A283/A284 DRUM DAMAGE
A283/A284 DRUM DAMAGE
A283/A284 IMAGE SHIFTING

A283/A284 IMAGE SHIFTING


Product Family Problem Desc
A283/A284 IMAGE SHIFTING
A283/A284 IMAGE STRETCHED OR COMPRESSED
A283/A284 IMAGE STRETCHED OR COMPRESSED

A283/A284 JITTER/BANDING
A283/A284 LIGHT/FADED IMAGE
A283/A284 LIGHT/FADED IMAGE

A283/A284 LIGHT/FADED IMAGE

A283/A284 LIGHT/FADED IMAGE


A283/A284 LIGHT/FADED IMAGE
A283/A284 LIGHT/FADED IMAGE
A283/A284 LIGHT/FADED IMAGE
A283/A284 LIGHT/FADED IMAGE

A283/A284 LIGHT/FADED IMAGE


A283/A284 LINES BLACK / LEAD TO TRAIL
A283/A284 LINES BLACK / LEAD TO TRAIL
A283/A284 LINES BLACK / LEAD TO TRAIL
A283/A284 LINES BLACK OP TO NON OP
A283/A284 LINES BLACK OP TO NON OP

A283/A284 LINES BLACK OP TO NON OP


A283/A284 LINES BLACK OP TO NON OP
A283/A284 LINES BLACK OP TO NON OP
A283/A284 LINES BLACK OP TO NON OP

A283/A284 LINES BLACK OP TO NON OP

A283/A284 SPOTS-BLACK
A283/A284 SPOTS-WHITE
A283/A284 ABNORMAL/ERRATIC OPERATION

A283/A284 NOISE
A283/A284 NOISE
Product Family Problem Desc
A283/A284 NOISE
A283/A284 NOISE
A283/A284 NOISE
A283/A284 NOISE
A283/A284 SW APPLICATION ERRORS
A283/A284 11X17 OR 8.5X14 JAMS AFTER EXITING
FINISHER
A283/A284 JAM A
A283/A284 JAM CODE 003
A283/A284 JAM CODE 004
A283/A284 JAM CODE 013
A283/A284 JAM CODE 016
A283/A284 JAM CODE 016
A283/A284 JAM CODE 017
A283/A284 JAM CODE 025
A283/A284 JAM CODE 025
A283/A284 JAM CODE 029
A283/A284 JAM CODE 058
A283/A284 JAM CODE 058

A283/A284 JAM CODE 058


A283/A284 JAM CODE 058
A283/A284 JAM CODE 058
A283/A284 JAM CODE 058
A283/A284 JAM CODE 058
A283/A284 JAM CODE 058
A283/A284 JAM CODE 058
A283/A284 JAM CODE 058
A283/A284 JAM CODE 068

A283/A284 JAM CODE 074


A283/A284 JAM DUPLEX FEED IN
A283/A284 JAM DUPLEX FEED IN
A283/A284 JAM DUPLEX FEED IN
A283/A284 JAM DUPLEX FEED IN
Product Family Problem Desc
A283/A284 JAM DUPLEX FEED IN
A283/A284 JAM DUPLEX FEED IN
A283/A284 STREAM FEED BYPASS
A283/A284 BRIDGE UNIT EXIT JAMS -PAPER EXIT TO
INTERNAL TRAY
A283/A284 Z FOLDING FROM LCT
A283/A284 DRIVERS
A283/A284 NETWORK DEVICES
A283/A284 SC 101

A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 120
A283/A284 SC 120
A283/A284 SC 2001
A283/A284 SC 304
A283/A284 SC 304
A283/A284 SC 304
A283/A284 SC 320
A283/A284 SC 320
A283/A284 SC 320
A283/A284 SC 321
A283/A284 SC 321
A283/A284 SC 321
A283/A284 SC 321
A283/A284 SC 321
Product Family Problem Desc
A283/A284 SC 322
A283/A284 SC 322
A283/A284 SC 322
A283/A284 SC 322

A283/A284 SC 326
A283/A284 SC 326
A283/A284 SC 326

A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 350-01
A283/A284 SC 350-01
A283/A284 SC 350-01
A283/A284 SC 350-01
A283/A284 SC 350-02
A283/A284 SC 350-04
A283/A284 SC 360
A283/A284 SC 360
A283/A284 SC 360
A283/A284 SC 360
A283/A284 SC 360
A283/A284 SC 361
A283/A284 SC 362
Product Family Problem Desc
A283/A284 SC 362
A283/A284 SC 391
A283/A284 SC 391
A283/A284 SC 391
A283/A284 SC 391
A283/A284 SC 401-01
A283/A284 SC 401-02
A283/A284 SC 401-02
A283/A284 SC 403
A283/A284 SC 405
A283/A284 SC 405
A283/A284 SC 490

A283/A284 SC 492
A283/A284 SC 501-02
A283/A284 SC 510-02
A283/A284 SC 542

A283/A284 SC 542
A283/A284 SC 542
A283/A284 SC 542
A283/A284 SC 542
A283/A284 SC 546
A283/A284 SC 546
A283/A284 SC 548
A283/A284 SC 620
A283/A284 SC 620-01
A283/A284 SC 620-01
A283/A284 SC 621
A283/A284 SC 623
A283/A284 SC 655
A283/A284 SC 655
A283/A284 SC 724
A283/A284 SC 726
A283/A284 SC 726
Product Family Problem Desc
A283/A284 SC 726
A283/A284 SC 900-01
A283/A284 SC 900-01
A283/A284 SC 900-01
A283/A284 SC 955
A283/A284 SC 980
A283/A284 SC 981
A283/A284 SC 990
A283/A284 SC 990
A283/A284 SC 990
A283/A284 USER TOOLS
A292/A293/B098 POORLY STAPLED OR JOGGED SETS
A292/A293/B098 SR750 SHIFT TRAY PAPER CAPACITY
A292/A293/B098 WRINKLED COPIES WHEN MAKING BOOKLETS

A292/A293/B098 ADF ORIGINAL TABLE KEEPS RISING AND


FALLING
A292/A293/B098 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
A292/A293/B098 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
A292/A293/B098 DF JAMS
A292/A293/B098 DF JAMS
A292/A293/B098 DF VARYING REGISTRATION
A292/A293/B098 DF VARYING REGISTRATION
A292/A293/B098 DF VARYING REGISTRATION
A292/A293/B098 IMAGE SHIFTING
A292/A293/B098 IMAGE SHIFTING
A292/A293/B098 IMAGE SHIFTING
A292/A293/B098 JAM FOLDED
A292/A293/B098 MIXED SIZES JAMS
A292/A293/B098 ADD TONER CONDITION
A292/A293/B098 ADD TONER CONDITION
A292/A293/B098 ADD TONER CONDITION
Product Family Problem Desc
A292/A293/B098 ADD TONER CONDITION
A292/A293/B098 ADD TONER CONDITION

A292/A293/B098 ADD TONER CONDITION


A292/A293/B098 ADD TONER CONDITION

A292/A293/B098 ADD TONER CONDITION


A292/A293/B098 ADD TONER CONDITION
A292/A293/B098 ADD TONER CONDITION

A292/A293/B098 ADD TONER CONDITION


A292/A293/B098 ADD TONER CONDITION
A292/A293/B098 APS NOT FUNCTIONING CORRECTLY
A292/A293/B098 CIRCUIT BREAKER OPENNING
A292/A293/B098 CLOSE DOORS/COVERS INDICATION
A292/A293/B098 CLOSE DOORS/COVERS INDICATION
A292/A293/B098 COPIER STOPS WITH JOBS OF 64 SET OF 4 OR
128 SETS OF 2
A292/A293/B098 COPYING IS DISPLAYED - NO OPERATION

A292/A293/B098 COPYING IS DISPLAYED - NO OPERATION


A292/A293/B098 DEAD MACHINE, NO OPERATION
A292/A293/B098 DEAD MACHINE, NO OPERATION
A292/A293/B098 DEAD MACHINE, NO OPERATION

A292/A293/B098 DEAD MACHINE, NO OPERATION


A292/A293/B098 DEAD MACHINE, NO OPERATION
A292/A293/B098 DEAD MACHINE, NO OPERATION
A292/A293/B098 DEAD MACHINE, NO OPERATION
A292/A293/B098 DEAD MACHINE, NO OPERATION
A292/A293/B098 DEAD MACHINE, NO OPERATION
A292/A293/B098 DEAD MACHINE, NO OPERATION
A292/A293/B098 DEAD MACHINE, NO OPERATION

A292/A293/B098 DEAD MACHINE, NO OPERATION


A292/A293/B098 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
A292/A293/B098 ERRATIC SCANNER MOVEMENT
A292/A293/B098 FIRMWARE LOADING ISSUES
A292/A293/B098 FIRMWARE UPDATES
A292/A293/B098 INSTANT READY OR NO FUSING WARM UP
A292/A293/B098 INSTANT READY OR NO FUSING WARM UP
A292/A293/B098 INTERMITTENTLY POWERS OFF OR DOES NOT
RECOGNIZE THE PRINTER
A292/A293/B098 MACHINE RUNS SLOW
A292/A293/B098 NO READY OR WAIT INDICATORS
A292/A293/B098 NVRAM DAMAGED WHEN REMOVED

A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM


AND/OR RED WRENCH
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 OPERATION PANEL BLANKS WHEN SCANNING
OR AT START
A292/A293/B098 OPERATION PANEL DISPLAYS - FOUR TRAYS
Product Family Problem Desc
A292/A293/B098 OPERATION PANEL DISPLAYS METRIC SIZES
A292/A293/B098 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
A292/A293/B098 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
A292/A293/B098 OPERATION SWITCH DOES NOT TURN OFF
MACHINE
A292/A293/B098 OP-PORT FLICKERING DURING COPY,RECIEVE
ORPRINT MODES
A292/A293/B098 PLEASE WAIT FUSER UP TO TEMP
A292/A293/B098 RECONDITIONING DISPLAYED
A292/A293/B098 REMOVE ORIGINALS FROM GLASS INDICATED

A292/A293/B098 REMOVE ORIGINALS FROM GLASS INDICATED

A292/A293/B098 REMOVE ORIGINALS FROM GLASS INDICATED

A292/A293/B098 REMOVE ORIGINALS FROM GLASS INDICATED

A292/A293/B098 STAMP DATA QUESTIONS


A292/A293/B098 TOUCH SCREEN CALIBRATION
A292/A293/B098 TOUCH SCREEN CALIBRATION
A292/A293/B098 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
A292/A293/B098 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
A292/A293/B098 CANNOT STAPLE LEFT LEAD EDGE CORNER,
ONLY RIGHT
A292/A293/B098 CANNOT STAPLE LEFT LEAD EDGE CORNER,
ONLY RIGHT
A292/A293/B098 COVER ON WRONG SIDE OF BOOKLETS

A292/A293/B098 ERRATIC FINISHER OPERATION

A292/A293/B098 ERRATIC FINISHER OPERATION

A292/A293/B098 FINISHER - NOT STAPLING FULL SET

A292/A293/B098 FINISHER ENTRANCE JAMS


Product Family Problem Desc
A292/A293/B098 FINISHER NOT RECOGNIZED

A292/A293/B098 FINISHER, SHIFTS FIRST COPY OF EVERY SET


A292/A293/B098 JAMS IN BOOKLET MODE
A292/A293/B098 JAMS R1 THROUGH R9
A292/A293/B098 JAMS R1 THROUGH R9
A292/A293/B098 JAMS R1 THROUGH R9
A292/A293/B098 JAMS R1 THROUGH R9
A292/A293/B098 JAMS R1 THROUGH R9
A292/A293/B098 NOISE - FINISHER
A292/A293/B098 NOISE - FINISHER
A292/A293/B098 SADDLE STITCH LEGAL PAPER

A292/A293/B098 SR 750 SHIFT TRAY PAPER CAPACITY - SEE NEW


SPEC CHART
A292/A293/B098 SR 750 STAPLER TYPES
A292/A293/B098 STACK FEED OUT TRAY JAM
A292/A293/B098 STACK FEED OUT TRAY JAM
A292/A293/B098 STAPLE POSITION GRAYED OUT

A292/A293/B098 BACKGROUND-DIRTY/GRAY
A292/A293/B098 BACKGROUND-DIRTY/GRAY
A292/A293/B098 BACKGROUND-DIRTY/GRAY
A292/A293/B098 BACKGROUND-DIRTY/GRAY
A292/A293/B098 BACKGROUND-DIRTY/GRAY
A292/A293/B098 BLACK IMAGE-ENTIRE PAGE
A292/A293/B098 BLACK IMAGE-ENTIRE PAGE
A292/A293/B098 BLACK IMAGE-ENTIRE PAGE
A292/A293/B098 BLANK IMAGE-PARTIAL/SPORATIC
A292/A293/B098 BLANK IMAGE-PARTIAL/SPORATIC
A292/A293/B098 BLURRED IMAGE
A292/A293/B098 DEVELOPER ON IMAGE / SPILL
A292/A293/B098 DIAGONAL LINES-WHITE
A292/A293/B098 DIAGONAL LINES-WHITE
Product Family Problem Desc
A292/A293/B098 DIAGONAL LINES-WHITE
A292/A293/B098 DISTORTED IMAGE
A292/A293/B098 DISTORTED IMAGE-DIGITIZED
A292/A293/B098 DISTORTED IMAGE-DIGITIZED
A292/A293/B098 DISTORTED IMAGE-DIGITIZED
A292/A293/B098 IMAGE SHIFTING
A292/A293/B098 IMAGE SHIFTING

A292/A293/B098 IMAGE SHIFTING


A292/A293/B098 LIGHT/FADED IMAGE

A292/A293/B098 LIGHT/FADED IMAGE


A292/A293/B098 LIGHT/FADED IMAGE
A292/A293/B098 LIGHT/FADED IMAGE
A292/A293/B098 LIGHT/FADED IMAGE
A292/A293/B098 LIGHT/FADED IMAGE
A292/A293/B098 LIGHT/FADED IMAGE
A292/A293/B098 LINES BLACK / LEAD TO TRAIL
A292/A293/B098 LINES BLACK / LEAD TO TRAIL
A292/A293/B098 LINES BLACK / LEAD TO TRAIL
A292/A293/B098 LINES BLACK / LEAD TO TRAIL
A292/A293/B098 LINES BLACK / LEAD TO TRAIL
A292/A293/B098 LINES BLACK OP TO NON OP
A292/A293/B098 LINES BLACK OP TO NON OP
A292/A293/B098 LINES BLACK OP TO NON OP
A292/A293/B098 ABNORMAL/ERRATIC OPERATION
A292/A293/B098 ABNORMAL/ERRATIC OPERATION
A292/A293/B098 ABNORMAL/ERRATIC OPERATION
A292/A293/B098 ABNORMAL/ERRATIC OPERATION
A292/A293/B098 DOG EARS

A292/A293/B098 DOG EARS

A292/A293/B098 DOG EARS


A292/A293/B098 NOISE
Product Family Problem Desc
A292/A293/B098 PART DAMAGE
A292/A293/B098 PART DAMAGE

A292/A293/B098 PART DAMAGE

A292/A293/B098 PART DAMAGE

A292/A293/B098 PART DAMAGE


A292/A293/B098 PART DAMAGE
A292/A293/B098 PART DAMAGE
A292/A293/B098 PART DAMAGE
A292/A293/B098 PART DAMAGE
A292/A293/B098 TONER WASTE / SPILL / LEAK
A292/A293/B098 TONER WASTE / SPILL / LEAK
A292/A293/B098 SW APPLICATION ERRORS
A292/A293/B098 USER CODE QUESTIONS
A292/A293/B098 USER CODE QUESTIONS
A292/A293/B098 ACCORDIAN JAMS / Z FOLD
A292/A293/B098 DOG EARS
A292/A293/B098 JAM CODE 003
A292/A293/B098 JAM CODE 003
A292/A293/B098 JAM CODE 012
A292/A293/B098 JAM CODE 012
A292/A293/B098 JAM CODE 013
A292/A293/B098 JAM CODE 016
A292/A293/B098 JAM CODE 019
A292/A293/B098 JAM CODE 020
A292/A293/B098 JAM CODE 022
A292/A293/B098 JAM CODE 023
A292/A293/B098 JAM CODE 023
A292/A293/B098 JAM CODE 026
A292/A293/B098 JAM CODE 029

A292/A293/B098 JAM CODE 057


Product Family Problem Desc
A292/A293/B098 JAM CODE 057

A292/A293/B098 JAM CODE 062


A292/A293/B098 JAM CODE 062
A292/A293/B098 JAM CODE 066
A292/A293/B098 JAM CODE 066
A292/A293/B098 JAM CODE 125
A292/A293/B098 JAM CODE 125
A292/A293/B098 JAM CODE 125
A292/A293/B098 JAM CODE 125
A292/A293/B098 JAM CODE 125
A292/A293/B098 JAM DUPLEX FEED IN
A292/A293/B098 JAM DUPLEX FEED OUT
A292/A293/B098 JAM EXIT
A292/A293/B098 BYPASS TRAY ISSUES
A292/A293/B098 CONSTANT ADD PAPER / RESET TRAY
A292/A293/B098 CONSTANT ADD PAPER / RESET TRAY

A292/A293/B098 INTERNAL TANDEM TRAY RIGHT SIDE STUCK IN


MACHINE
A292/A293/B098 LCT FEED IN JAMS
A292/A293/B098 LCT FEED IN JAMS
A292/A293/B098 LCT FEED IN JAMS

A292/A293/B098 LCT LIFT ISSUES


A292/A293/B098 LEFT SIDE PUSHING PAPER TO THE RIGHT WITH
PAPER STILL PRESENT
A292/A293/B098 LEGAL SIZE LCT TRAY QUESTIONS

A292/A293/B098 LEGAL SIZE LCT TRAY QUESTIONS


A292/A293/B098 TANDEM TRAY ISSUES

A292/A293/B098 TANDEM TRAY ISSUES

A292/A293/B098 TANDEM TRAY ISSUES

A292/A293/B098 NETWORK DEVICES


Product Family Problem Desc
A292/A293/B098 PRINT JOB NOT PRINTING
A292/A293/B098 PRINT JOB NOT PRINTING

A292/A293/B098 30724
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 120
A292/A293/B098 SC 121
A292/A293/B098 SC 124
A292/A293/B098 SC 124

A292/A293/B098 SC 124
A292/A293/B098 SC 124
A292/A293/B098 SC 124
A292/A293/B098 SC 124
A292/A293/B098 SC 125
A292/A293/B098 SC 126
A292/A293/B098 SC 126
A292/A293/B098 SC 127
A292/A293/B098 SC 129
A292/A293/B098 SC 130
A292/A293/B098 SC 130
A292/A293/B098 SC 2002
A292/A293/B098 SC 301
A292/A293/B098 SC 301
A292/A293/B098 SC 302
A292/A293/B098 SC 303
A292/A293/B098 SC 303
A292/A293/B098 SC 312
A292/A293/B098 SC 322
Product Family Problem Desc
A292/A293/B098 SC 322
A292/A293/B098 SC 322
A292/A293/B098 SC 322
A292/A293/B098 SC 322
A292/A293/B098 SC 326
A292/A293/B098 SC 326
A292/A293/B098 SC 330
A292/A293/B098 SC 332
A292/A293/B098 SC 332
A292/A293/B098 SC 335
A292/A293/B098 SC 335
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 342
A292/A293/B098 SC 342
A292/A293/B098 SC 342
A292/A293/B098 SC 345
A292/A293/B098 SC 345
A292/A293/B098 SC 345

A292/A293/B098 SC 345
A292/A293/B098 SC 345
A292/A293/B098 SC 353-04
A292/A293/B098 SC 353-04
A292/A293/B098 SC 362
A292/A293/B098 SC 366
A292/A293/B098 SC 366
A292/A293/B098 SC 370
A292/A293/B098 SC 372
Product Family Problem Desc
A292/A293/B098 SC 380
A292/A293/B098 SC 386
A292/A293/B098 SC 386
A292/A293/B098 SC 386
A292/A293/B098 SC 400
A292/A293/B098 SC 401
A292/A293/B098 SC 401
A292/A293/B098 SC 401
A292/A293/B098 SC 441
A292/A293/B098 SC 441
A292/A293/B098 SC 493
A292/A293/B098 SC 495
A292/A293/B098 SC 495

A292/A293/B098 SC 495
A292/A293/B098 SC 495
A292/A293/B098 SC 495
A292/A293/B098 SC 495
A292/A293/B098 SC 496
A292/A293/B098 SC 501

A292/A293/B098 SC 501
A292/A293/B098 SC 501
A292/A293/B098 SC 501
A292/A293/B098 SC 501
A292/A293/B098 SC 501
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
Product Family Problem Desc
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
A292/A293/B098 SC 503
A292/A293/B098 SC 505
A292/A293/B098 SC 510
A292/A293/B098 SC 510
A292/A293/B098 SC 510
A292/A293/B098 SC 515
A292/A293/B098 SC 521
A292/A293/B098 SC 521
A292/A293/B098 SC 530
A292/A293/B098 SC 541
A292/A293/B098 SC 541
A292/A293/B098 SC 541
A292/A293/B098 SC 541
A292/A293/B098 SC 542
A292/A293/B098 SC 542
A292/A293/B098 SC 542
A292/A293/B098 SC 542
A292/A293/B098 SC 542
A292/A293/B098 SC 543
A292/A293/B098 SC 543
A292/A293/B098 SC 544
A292/A293/B098 SC 544
A292/A293/B098 SC 545
A292/A293/B098 SC 546
A292/A293/B098 SC 546
A292/A293/B098 SC 546
A292/A293/B098 SC 601
A292/A293/B098 SC 601
A292/A293/B098 SC 620
A292/A293/B098 SC 625
A292/A293/B098 SC 625

A292/A293/B098 SC 625
Product Family Problem Desc
A292/A293/B098 SC 626

A292/A293/B098 SC 703
A292/A293/B098 SC 703
A292/A293/B098 SC 704
A292/A293/B098 SC 705
A292/A293/B098 SC 705
A292/A293/B098 SC 727
A292/A293/B098 SC 729
A292/A293/B098 SC 730
A292/A293/B098 SC 738
A292/A293/B098 SC 738
A292/A293/B098 SC 738
A292/A293/B098 SC 740
A292/A293/B098 SC 740
A292/A293/B098 SC 740-01
A292/A293/B098 SC 740-05
A292/A293/B098 SC 740-06
A292/A293/B098 SC 740-07
A292/A293/B098 SC 740-07
A292/A293/B098 SC 740-07
A292/A293/B098 SC 860
A292/A293/B098 SC 900
A292/A293/B098 SC 900
A292/A293/B098 SC 970
A292/A293/B098 SC 970
A292/A293/B098 SC 970
A292/A293/B098 SC 980
A292/A293/B098 SC 984
A292/A293/B098 SC 984
A292/A293/B098 SC 984
A292/A293/B098 SC 990
A292/A293/B098 SC 990
A292/A293/B098 SC 990
Product Family Problem Desc
A292/A293/B098 SC 990
A292/A293/B098 SC 990
A292/A293/B098 SC 990
A294/A295 BOOKLETMAKER JAMS AT EXIT
A294/A295 COVER FEEDER JAMS OR DOUBLE FEEDS
A294/A295 COVER FEEDER JAMS OR DOUBLE FEEDS
A294/A295 COVERS FED OUT OF SEQUENCE
A294/A295 COVERS FEEDS OUT OF TIME

A294/A295 DEAD
A294/A295 DEFORMED STAPLES
A294/A295 DEFORMED STAPLES
A294/A295 DEFORMED STAPLES
A294/A295 ERRATIC STAPLER OPERATION
A294/A295 FINISHER DISPLAYS TRAY FULL WITH
BOOKLETMAKER
A294/A295 FINISHER DISPLAYS TRAY FULL WITH
BOOKLETMAKER
A294/A295 SET IS FOLDED INCORRECTLY
A294/A295 SPECIFICATIONS
A294/A295 SPECIFICATIONS
A294/A295 SPECIFICATIONS
A294/A295 TRIMMER JAMS AT ENTRANCE
A294/A295 TRIMMER JAMS AT ENTRANCE

A294/A295 TRIMMER JAMS AT ENTRANCE


A294/A295 TRIMMER JAMS AT ENTRANCE
A294/A295 CANNOT ADJUST MOTOR SPEEDS
A294/A295 CLEAR ORIGINAL
A294/A295 CLEAR ORIGINAL
A294/A295 DF EXIT JAMS
A294/A295 DF FEED IN JAMS
A294/A295 DF JAMS
A294/A295 DF JAMS
A294/A295 DF JAMS
Product Family Problem Desc
A294/A295 DF JAMS
A294/A295 DF JAMS
A294/A295 DF JAMS
A294/A295 DF JAMS
A294/A295 DF JAMS
A294/A295 DF VARYING REGISTRATION
A294/A295 DF VARYING REGISTRATION
A294/A295 DF VARYING REGISTRATION
A294/A295 DF VARYING REGISTRATION
A294/A295 DF VARYING REGISTRATION
A294/A295 DF VARYING REGISTRATION
A294/A295 DF VARYING REGISTRATION
A294/A295 DF VARYING REGISTRATION
A294/A295 BLANK DISPLAY
A294/A295 BLANK DISPLAY
A294/A295 BLANK DISPLAY
A294/A295 CANNOT ENTER SP MODES

A294/A295 COPIER STOPS WITH JOBS OF 64 SET OF 4 OR


128 SETS OF 2
A294/A295 COPY CONNECT / TANDAM MODE QUESTIONS

A294/A295 COPYING IS DISPLAYED - NO OPERATION


A294/A295 COPYING IS DISPLAYED - NO OPERATION
A294/A295 COPYING IS DISPLAYED - NO OPERATION
A294/A295 COPYING IS DISPLAYED - NO OPERATION

A294/A295 COPYING IS DISPLAYED - NO OPERATION


A294/A295 CSS PROBLEM RDS SYSTEM
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION
A294/A295 DEAD MACHINE, NO OPERATION

A294/A295 DOC SERVER ISSUES

A294/A295 ERRATIC ELECTRICAL PROBLEMS


A294/A295 ERRATIC ELECTRICAL PROBLEMS
A294/A295 FIRMWARE LOADING ISSUES
A294/A295 FIRMWARE LOADING ISSUES

A294/A295 FIRMWARE UPDATES


A294/A295 FIRMWARE UPDATES
A294/A295 INDICATORS/LIGHTS
A294/A295 KEY COUNTER INFORMATION
A294/A295 KEY OPERATOR CODE QUESTIONS
A294/A295 MACHINE RUNS SLOW
A294/A295 MACHINE SHUTS OFF THEN BACK ON

A294/A295 MACHINE SHUTS OFF THEN BACK ON


A294/A295 MACHINE SHUTS OFF THEN BACK ON
A294/A295 MACHINE SHUTS OFF THEN BACK ON

A294/A295 OPERATION PANEL BLANKS WHEN SCANNING


OR AT START
A294/A295 OPERATION PANEL DISPLAYS METRIC SIZES
Product Family Problem Desc
A294/A295 OPERATION PANEL, ERRATIC OPERATION

A294/A295 OPERATION PANEL, ERRATIC OPERATION


A294/A295 OPERATION PANEL, ERRATIC OPERATION
A294/A295 PLEASE WAIT FUSER UP TO TEMP
A294/A295 POWER REQUIREMENTS
A294/A295 POWER REQUIREMENTS
A294/A295 SCANS ORIGINALS/ SAYS PLEASE WAIT /NO
COPIES PRODUCED
A294/A295 SCANS ORIGINALS/ SAYS PLEASE WAIT /NO
COPIES PRODUCED
A294/A295 STAMP DATA QUESTIONS
A294/A295 STAMP DATA QUESTIONS
A294/A295 STAMP DATA QUESTIONS
A294/A295 STAMP DATA QUESTIONS
A294/A295 STATUS INDICATOR NOT LIT
A294/A295 TOUCH SCREEN CALIBRATION
A294/A295 TOUCH SCREEN CALIBRATION
A294/A295 WASTE TONER FULL DISPLAYED
A294/A295 WASTE TONER FULL DISPLAYED
A294/A295 WASTE TONER FULL DISPLAYED
A294/A295 WASTE TONER FULL DISPLAYED
A294/A295 WASTE TONER FULL DISPLAYED

A294/A295 WASTE TONER FULL DISPLAYED


A294/A295 WASTE TONER FULL DISPLAYED

A294/A295 WASTE TONER FULL DISPLAYED

A294/A295 WASTE TONER FULL DISPLAYED


A294/A295 WASTE TONER FULL DISPLAYED
A294/A295 WASTE TONER FULL DISPLAYED
A294/A295 WASTE TONER FULL DISPLAYED
A294/A295 WASTE TONER FULL DISPLAYED
A294/A295 WASTE TONER FULL DISPLAYED
A294/A295 WASTE TONER FULL DISPLAYED
Product Family Problem Desc
A294/A295 WASTE TONER FULL DISPLAYED
A294/A295 WASTE TONER FULL DISPLAYED
A294/A295 FUSER WEB MESSAGE
A294/A295 FUSER WEB MESSAGE
A294/A295 FUSER WEB MESSAGE

A294/A295 2 HOLE PUNCH INDICATED WITH 3 HOLE


PUNCH INSTALLED
A294/A295 ADD STAPLE INDICATION
A294/A295 CAN WE PUNCH THICK STOCK OR TABS
A294/A295 DEAD NO POWER
A294/A295 FINISHER FUSE BLOWS WITH 2 HOLE PUNCH
UNIT
A294/A295 FINISHER TRAY DISPLAYS FULL
A294/A295 HOLE PUNCHED TOO CLOSE TO EDGE
A294/A295 IC BLOWN ON FINISHER BOARD
A294/A295 JAMS R1 THROUGH R9
A294/A295 JAMS R1 THROUGH R9
A294/A295 JAMS R1 THROUGH R9
A294/A295 JAMS R1 THROUGH R9
A294/A295 NOISE - FINISHER
A294/A295 POOR FRONT COVER SHEET POSITIONING
A294/A295 POOR STACKING IN SHIFT TRAY
A294/A295 PUNCH JAM
A294/A295 PUNCH JAM

A294/A295 PUNCH QUESTIONS


A294/A295 PUNCH QUESTIONS
A294/A295 PUNCH WASTE FULL DISPLAY
A294/A295 STAPLE CARTRIDGE TAB BREAKS
A294/A295 STAPLE JAMS
A294/A295 STAPLE POSITION
A294/A295 STAPLE POSITION GRAYED OUT
A294/A295 STAPLED - PAPER OUT OF POSITION
A294/A295 STAPLED - PAPER OUT OF POSITION
Product Family Problem Desc
A294/A295 STAPLER DOUBLE STAPLES
A294/A295 STAPLER DOUBLE STAPLES
A294/A295 STAPLES DO NOT GET CUT
A294/A295 STAPLES RUN OUT WHILE PRINTING AND JOB
CONTINUES NO STAPLING
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY

A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BLACK IMAGE-ENTIRE PAGE
A294/A295 BLACK IMAGE-ENTIRE PAGE
A294/A295 BLACK IMAGE-ENTIRE PAGE
A294/A295 BLANK IMAGE-ENTIRE PAGE
A294/A295 BLANK IMAGE-ENTIRE PAGE
A294/A295 BLANK IMAGE-ENTIRE PAGE
A294/A295 BLANK IMAGE-ENTIRE PAGE
A294/A295 BLURRED IMAGE
A294/A295 BLURRED IMAGE
A294/A295 DEVELOPER ON IMAGE / SPILL
A294/A295 DEVELOPER ON IMAGE / SPILL

A294/A295 DEVELOPER ON IMAGE / SPILL


A294/A295 DEVELOPER ON IMAGE / SPILL
Product Family Problem Desc
A294/A295 DEVELOPER ON IMAGE / SPILL
A294/A295 DISTORTED IMAGE
A294/A295 DISTORTED IMAGE
A294/A295 DOUBLE/OFFSET IMAGE
A294/A295 DOUBLE/OFFSET IMAGE
A294/A295 DOUBLE/OFFSET IMAGE
A294/A295 JITTER/BANDING
A294/A295 LIGHT/FADED IMAGE

A294/A295 LIGHT/FADED IMAGE


A294/A295 LIGHT/FADED IMAGE
A294/A295 LIGHT/FADED IMAGE
A294/A295 LIGHT/FADED IMAGE
A294/A295 LIGHT/FADED IMAGE
A294/A295 LIGHT/FADED IMAGE
A294/A295 LIGHT/FADED IMAGE
A294/A295 LIGHT/FADED IMAGE
A294/A295 LIGHT/FADED IMAGE
A294/A295 LIGHT/FADED IMAGE
A294/A295 LIGHT/FADED IMAGE
A294/A295 LIGHT/FADED IMAGE
A294/A295 LIGHT/FADED IMAGE
A294/A295 LINES BLACK / LEAD TO TRAIL
A294/A295 LINES BLACK / LEAD TO TRAIL
A294/A295 LINES BLACK / LEAD TO TRAIL
A294/A295 LINES BLACK / LEAD TO TRAIL
A294/A295 LINES BLACK / LEAD TO TRAIL
A294/A295 LINES BLACK / LEAD TO TRAIL
A294/A295 LINES BLACK / LEAD TO TRAIL
A294/A295 LINES BLACK OP TO NON OP
A294/A295 REGISTRATION INCORRECT
A294/A295 SKEWED IMAGE
A294/A295 SKEWED IMAGE
A294/A295 SKEWED IMAGE
Product Family Problem Desc
A294/A295 SPOTS-BLACK
A294/A295 SPOTS-BLACK
A294/A295 SPOTS-BLACK
A294/A295 SPOTS-BLACK
A294/A295 SPOTS-BLACK
A294/A295 SPOTS-BLACK
A294/A295 SPOTS-BLACK
A294/A295 SPOTS-BLACK
A294/A295 SPOTS-WHITE
A294/A295 SPOTS-WHITE
A294/A295 CORONA WIRE BREAKS
A294/A295 CORONA WIRE BREAKS
A294/A295 FUSER DAMAGE
A294/A295 FUSER DAMAGE

A294/A295 FUSER DAMAGE


A294/A295 NOISE
A294/A295 NOISE
A294/A295 TONER
A294/A295 TONER

A294/A295 TONER
A294/A295 TONER
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 FUSER WEB ISSUES
A294/A295 MANUALS
A294/A295 PARTS

A294/A295 SYSTEM
Product Family Problem Desc
A294/A295 TAB QUESTIONS
A294/A295 USER CODE QUESTIONS
A294/A295 DOG EARS
A294/A295 FUSER EXIT SENSOR SIGNAL READS
BACKWARDS CAUSING JAM
A294/A295 INVERTER JAMS
A294/A295 JAM CODE 003
A294/A295 JAM CODE 003
A294/A295 JAM CODE 003
A294/A295 JAM CODE 003
A294/A295 JAM CODE 006
A294/A295 JAM CODE 008
A294/A295 JAM CODE 012
A294/A295 JAM CODE 013
A294/A295 JAM CODE 015
A294/A295 JAM CODE 015
A294/A295 JAM CODE 015
A294/A295 JAM CODE 015
A294/A295 JAM CODE 016
A294/A295 JAM CODE 019
A294/A295 JAM CODE 019
A294/A295 JAM CODE 020
A294/A295 JAM CODE 020
A294/A295 JAM CODE 020
A294/A295 JAM CODE 022
A294/A295 JAM CODE 022
A294/A295 JAM CODE 023
A294/A295 JAM CODE 025
A294/A295 JAM CODE 025
A294/A295 JAM CODE 026
A294/A295 JAM CODE 028
A294/A295 JAM CODE 029
A294/A295 JAM CODE 062
A294/A295 JAM CODE 062
Product Family Problem Desc
A294/A295 JAM CODE 063
A294/A295 JAM CODE 069
A294/A295 JAM CODE 069
A294/A295 JAM CODE 069
A294/A295 JAM CODE 071
A294/A295 JAM CODE 071
A294/A295 JAM CODE 073
A294/A295 JAM CODE 125
A294/A295 JAM CODE 125
A294/A295 JAM CODE 125
A294/A295 JAM DUPLEX
A294/A295 JAM EXIT

A294/A295 JAM FUSING


A294/A295 JAM FUSING
A294/A295 JAM FUSING
A294/A295 MISFEED FROM TRAY 2, 3 OR 4
A294/A295 MISFEED FROM TRAY 2, 3 OR 4
A294/A295 MULTISHEET FEED
A294/A295 MULTISHEET FEED
A294/A295 MULTISHEET FEED
A294/A295 MULTISHEET FEED
A294/A295 STREAM FEED
A294/A295 STREAM FEED
A294/A295 CONSTANT ADD PAPER / RESET TRAY
A294/A295 LCT LIFT ISSUES
A294/A295 Z FOLDING FROM LCT
A294/A295 ERROR MESSAGES
A294/A295 PRINT OPTION NOT RECOGNIZED
A294/A295 SC 000
A294/A295 SC 000
A294/A295 SC 101
A294/A295 SC 101
A294/A295 SC 120
Product Family Problem Desc
A294/A295 SC 129
A294/A295 SC 130
A294/A295 SC 2002
A294/A295 SC 2002
A294/A295 SC 300
A294/A295 SC 300
A294/A295 SC 301
A294/A295 SC 301
A294/A295 SC 304
A294/A295 SC 310
A294/A295 SC 310
A294/A295 SC 312
A294/A295 SC 314
A294/A295 SC 314
A294/A295 SC 315
A294/A295 SC 316
A294/A295 SC 321
A294/A295 SC 321
A294/A295 SC 321
A294/A295 SC 321
A294/A295 SC 321
A294/A295 SC 321
A294/A295 SC 321
A294/A295 SC 321
A294/A295 SC 322
A294/A295 SC 322
A294/A295 SC 322
A294/A295 SC 322
A294/A295 SC 322
A294/A295 SC 322
A294/A295 SC 340
A294/A295 SC 345
A294/A295 SC 345
A294/A295 SC 345
Product Family Problem Desc
A294/A295 SC 350
A294/A295 SC 351
A294/A295 SC 352
A294/A295 SC 360
A294/A295 SC 360
A294/A295 SC 361
A294/A295 SC 363
A294/A295 SC 364
A294/A295 SC 364
A294/A295 SC 365
A294/A295 SC 365
A294/A295 SC 371
A294/A295 SC 381
A294/A295 SC 387
A294/A295 SC 398
A294/A295 SC 398
A294/A295 SC 430
A294/A295 SC 440
A294/A295 SC 440
A294/A295 SC 441
A294/A295 SC 495
A294/A295 SC 495
A294/A295 SC 495
A294/A295 SC 495
A294/A295 SC 495
A294/A295 SC 495
A294/A295 SC 495
A294/A295 SC 495
A294/A295 SC 496

A294/A295 SC 496
A294/A295 SC 496
A294/A295 SC 496
A294/A295 SC 496
Product Family Problem Desc
A294/A295 SC 502
A294/A295 SC 502
A294/A295 SC 510
A294/A295 SC 510
A294/A295 SC 510
A294/A295 SC 510
A294/A295 SC 511
A294/A295 SC 511
A294/A295 SC 511
A294/A295 SC 511
A294/A295 SC 515
A294/A295 SC 520
A294/A295 SC 520
A294/A295 SC 521
A294/A295 SC 521
A294/A295 SC 521
A294/A295 SC 521
A294/A295 SC 521
A294/A295 SC 531
A294/A295 SC 541
A294/A295 SC 542
A294/A295 SC 542
A294/A295 SC 542
A294/A295 SC 542
A294/A295 SC 544
A294/A295 SC 545
A294/A295 SC 545
A294/A295 SC 545
A294/A295 SC 545
A294/A295 SC 547
A294/A295 SC 547
A294/A295 SC 547
A294/A295 SC 550
A294/A295 SC 550
Product Family Problem Desc
A294/A295 SC 550
A294/A295 SC 555

A294/A295 SC 591
A294/A295 SC 591
A294/A295 SC 591
A294/A295 SC 591
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 601
A294/A295 SC 601
A294/A295 SC 625
A294/A295 SC 626
A294/A295 SC 626
A294/A295 SC 640
A294/A295 SC 640
A294/A295 SC 645
A294/A295 SC 720
A294/A295 SC 720
A294/A295 SC 725
A294/A295 SC 729
A294/A295 SC 729
A294/A295 SC 729
A294/A295 SC 737
A294/A295 SC 738
A294/A295 SC 738
A294/A295 SC 900
Product Family Problem Desc
A294/A295 SC 954
A294/A295 SC 954
A294/A295 SC 955
A294/A295 SC 980
A294/A295 SC 980
A294/A295 SC 980
A294/A295 SC 980
A294/A295 SC 980
A294/A295 SC 983
A294/A295 SC 985
A294/A295 SC 987
A294/A295 SC 990

A294/A295 SC 990
A294/A295 SC 990
A294/A295 SC 990
A294/A295 SC 990
A294/A295 SC 990
A294/A295 SC 990

A294/A295 SC 990
B003/B004/B006/B007 ADF RUNS SLOW

B003/B004/B006/B007 BACKGROUND ON ONE SIDE USING ADF

B003/B004/B006/B007 DF FEED IN JAMS


B003/B004/B006/B007 DF FEED IN JAMS
B003/B004/B006/B007 DF FEED IN JAMS
B003/B004/B006/B007 DF FEED IN JAMS
B003/B004/B006/B007 DF FEED IN JAMS
B003/B004/B006/B007 DF FEED IN JAMS
B003/B004/B006/B007 DF PICKUP ROLLER DROPPING
B003/B004/B006/B007 LINE ON TRAIL EDGE
B003/B004/B006/B007 LINE ON TRAIL EDGE
B003/B004/B006/B007 MIXED ORIGINALS NOT WORKING
Product Family Problem Desc
B003/B004/B006/B007 SKEW DF

B003/B004/B006/B007 SKEW DF
B003/B004/B006/B007 SKEW DF
B003/B004/B006/B007 SKEW DF
B003/B004/B006/B007 SKEW DF
B003/B004/B006/B007 SKEW DF
B003/B004/B006/B007 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B003/B004/B006/B007 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B003/B004/B006/B007 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B003/B004/B006/B007 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B003/B004/B006/B007 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B003/B004/B006/B007 ADD TONER CONDITION

B003/B004/B006/B007 ADD TONER CONDITION


B003/B004/B006/B007 ADD TONER CONDITION

B003/B004/B006/B007 ADD TONER CONDITION


B003/B004/B006/B007 APS NOT FUNCTIONING CORRECTLY
B003/B004/B006/B007 APS NOT FUNCTIONING CORRECTLY

B003/B004/B006/B007 BLANK DISPLAY

B003/B004/B006/B007 BLANK DISPLAY


B003/B004/B006/B007 BLANK DISPLAY
B003/B004/B006/B007 BLANK DISPLAY
B003/B004/B006/B007 CANNOT ENTER SP MODES
B003/B004/B006/B007 CLOSE DOORS/COVERS INDICATION
B003/B004/B006/B007 CLOSE DOORS/COVERS INDICATION
B003/B004/B006/B007 CLOSE DOORS/COVERS INDICATION
B003/B004/B006/B007 CLOSE DOORS/COVERS INDICATION
B003/B004/B006/B007 COPYING IS DISPLAYED - NO OPERATION
Product Family Problem Desc
B003/B004/B006/B007 DEAD MACHINE, NO OPERATION
B003/B004/B006/B007 DEAD MACHINE, NO OPERATION
B003/B004/B006/B007 DEAD MACHINE, NO OPERATION
B003/B004/B006/B007 DEAD MACHINE, NO OPERATION
B003/B004/B006/B007 DEAD MACHINE, NO OPERATION
B003/B004/B006/B007 DEAD MACHINE, NO OPERATION
B003/B004/B006/B007 DEAD MACHINE, NO OPERATION
B003/B004/B006/B007 DEAD MACHINE, NO OPERATION
B003/B004/B006/B007 DEAD MACHINE, NO OPERATION
B003/B004/B006/B007 DEAD MACHINE, NO OPERATION
B003/B004/B006/B007 DUPLEX SELECTED AS DEFAULT AT POWER UP

B003/B004/B006/B007 FIRMWARE UPDATES

B003/B004/B006/B007 HDD (COPIER) NOT RECOGNIZED


B003/B004/B006/B007 IC / CHIP BLOWN
B003/B004/B006/B007 JAM COUNTERS DO NOT INCREMENT
B003/B004/B006/B007 KEY COUNTER INFORMATION
B003/B004/B006/B007 KEY OPERATOR CODE QUESTIONS
B003/B004/B006/B007 MACHINE RUNS SLOW
B003/B004/B006/B007 MEMORY QUESTIONS
B003/B004/B006/B007 OP PANEL BUTTONS - NO RESPONSE
B003/B004/B006/B007 OP PANEL BUTTONS - NO RESPONSE
B003/B004/B006/B007 OP PANEL BUTTONS - NO RESPONSE
B003/B004/B006/B007 OPERATION PANEL - DISPLAYS NOW LOADING

B003/B004/B006/B007 OPERATION PANEL - DISPLAYS NOW LOADING

B003/B004/B006/B007 OPERATION PANEL DISPLAYS METRIC SIZES


B003/B004/B006/B007 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B003/B004/B006/B007 OPERATION PANEL, ERRATIC OPERATION
B003/B004/B006/B007 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
B003/B004/B006/B007 SP MODES ARE IN JAPENESE
Product Family Problem Desc
B003/B004/B006/B007 TOUCH SCREEN CALIBRATION
B003/B004/B006/B007 TOUCH SCREEN CALIBRATION
B003/B004/B006/B007 0-21
B003/B004/B006/B007 0-21
B003/B004/B006/B007 REPORTS SHOWS DIALED NUMBER

B003/B004/B006/B007 TRANSMIT/ TX IMAGE REDUCED


B003/B004/B006/B007 ERRATIC FINISHER OPERATION

B003/B004/B006/B007 EXIT MOTOR FAILURE


B003/B004/B006/B007 JAM R
B003/B004/B006/B007 PAPER CURL
B003/B004/B006/B007 PAPER CURL
B003/B004/B006/B007 SR 760 STACK FEEDOUT BELT OVERDRIVES
DOWNWARD
B003/B004/B006/B007 STAPLE POSITION GRAYED OUT

B003/B004/B006/B007 TRANSPORT MOTOR RUNS BACKWARDS


B003/B004/B006/B007 TRAY WILL NOT RAISE
B003/B004/B006/B007 TRAY WILL NOT RAISE
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY

B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BLACK IMAGE-ENTIRE PAGE
B003/B004/B006/B007 BLANK IMAGE-ENTIRE PAGE
B003/B004/B006/B007 BLANK IMAGE-ENTIRE PAGE
B003/B004/B006/B007 BLANK IMAGE-PARTIAL/SPORATIC
B003/B004/B006/B007 DEVELOPER ON IMAGE / SPILL
B003/B004/B006/B007 DEVELOPER ON IMAGE / SPILL
Product Family Problem Desc
B003/B004/B006/B007 DOUBLE/OFFSET IMAGE
B003/B004/B006/B007 DOUBLE/OFFSET IMAGE
B003/B004/B006/B007 IMAGE SHIFTING
B003/B004/B006/B007 IMAGE STRETCHED OR COMPRESSED
B003/B004/B006/B007 JITTER/BANDING
B003/B004/B006/B007 LINES BLACK / LEAD TO TRAIL
B003/B004/B006/B007 LINES BLACK / LEAD TO TRAIL

B003/B004/B006/B007 LINES BLACK / LEAD TO TRAIL


B003/B004/B006/B007 LINES BLACK OP TO NON OP
B003/B004/B006/B007 SKEWED IMAGE
B003/B004/B006/B007 SPOTS-BLACK
B003/B004/B006/B007 STREAKS
B003/B004/B006/B007 STREAKS
B003/B004/B006/B007 STREAKS
B003/B004/B006/B007 STREAKS
B003/B004/B006/B007 STREAKS
B003/B004/B006/B007 STREAKS
B003/B004/B006/B007 STREAKS
B003/B004/B006/B007 STREAKS
B003/B004/B006/B007 STREAKS
B003/B004/B006/B007 STREAKS
B003/B004/B006/B007 STREAKS
B003/B004/B006/B007 NOISE
B003/B004/B006/B007 NOISE
B003/B004/B006/B007 PART DAMAGE
B003/B004/B006/B007 PART DAMAGE
B003/B004/B006/B007 SW APPLICATION ERRORS
B003/B004/B006/B007 SW APPLICATION ERRORS
B003/B004/B006/B007 USER TOOLS

B003/B004/B006/B007 USER TOOLS


B003/B004/B006/B007 USER TOOLS
B003/B004/B006/B007 USER TOOLS
B003/B004/B006/B007 JAM BYPASS
Product Family Problem Desc
B003/B004/B006/B007 JAM CODE 008
B003/B004/B006/B007 JAM CODE 014
B003/B004/B006/B007 JAM CODE 019
B003/B004/B006/B007 JAM CODE 019
B003/B004/B006/B007 JAM CODE 024

B003/B004/B006/B007 JAM CODE 025


B003/B004/B006/B007 JAM CODE 025
B003/B004/B006/B007 JAM CODE 025
B003/B004/B006/B007 JAM CODE 025
B003/B004/B006/B007 JAM CODE 026
B003/B004/B006/B007 JAM CODE 028
B003/B004/B006/B007 JAM CODE 058
B003/B004/B006/B007 JAM CODE 058
B003/B004/B006/B007 JAM CODE 058
B003/B004/B006/B007 JAM CODE 058
B003/B004/B006/B007 JAM CODE 058
B003/B004/B006/B007 JAM CODE 058
B003/B004/B006/B007 JAM CODE 058
B003/B004/B006/B007 JAM CODE 058
B003/B004/B006/B007 JAM CODE 058
B003/B004/B006/B007 JAM CODE 058
B003/B004/B006/B007 JAM CODE 066
B003/B004/B006/B007 JAM CODE 068
B003/B004/B006/B007 JAM CODE 072
B003/B004/B006/B007 JAM CODE 073
B003/B004/B006/B007 JAM DUPLEX
B003/B004/B006/B007 JAMS WHEN USING COIN BOX OR CARD
READER
B003/B004/B006/B007 JAMS WHEN USING COIN BOX OR CARD
READER
B003/B004/B006/B007 BRIDGE UNIT EXIT JAMS -PAPER EXIT TO
INTERNAL TRAY
B003/B004/B006/B007 AS400 PRINTING
Product Family Problem Desc
B003/B004/B006/B007 CANNOT PRINT ACROSS NETWORK
B003/B004/B006/B007 CONTROLLER CONFIG/INSTALL

B003/B004/B006/B007 DRIVERS

B003/B004/B006/B007 DRIVERS
B003/B004/B006/B007 DRIVERS

B003/B004/B006/B007 ERROR MESSAGES

B003/B004/B006/B007 ERROR MESSAGES


B003/B004/B006/B007 ERROR MESSAGES
B003/B004/B006/B007 LPR PRINTING

B003/B004/B006/B007 MAC PRINTING

B003/B004/B006/B007 MAC PRINTING


B003/B004/B006/B007 MAC PRINTING
B003/B004/B006/B007 NETWORK DEVICES
B003/B004/B006/B007 NETWORK DEVICES
B003/B004/B006/B007 NETWORK DEVICES
B003/B004/B006/B007 NETWORK DEVICES
B003/B004/B006/B007 NETWORK DEVICES
B003/B004/B006/B007 NETWORK DEVICES
B003/B004/B006/B007 NETWORK DEVICES
B003/B004/B006/B007 NETWORK DEVICES
B003/B004/B006/B007 NETWORK DEVICES

B003/B004/B006/B007 NETWORK INFO NOT SEEN IN USER TOOLS,


INFO IS IN SERVICE MODE
B003/B004/B006/B007 PASSWORDS
B003/B004/B006/B007 PASSWORDS

B003/B004/B006/B007 PASSWORDS
B003/B004/B006/B007 PRINT JOB NOT PRINTING
B003/B004/B006/B007 PRINT JOB NOT PRINTING
Product Family Problem Desc
B003/B004/B006/B007 PRINT JOB NOT PRINTING

B003/B004/B006/B007 PRINT JOB NOT PRINTING

B003/B004/B006/B007 PRINT JOB NOT PRINTING


B003/B004/B006/B007 SW APPLICATION ERRORS

B003/B004/B006/B007 UNIX
B003/B004/B006/B007 SC 120
B003/B004/B006/B007 SC 130
B003/B004/B006/B007 SC 302
B003/B004/B006/B007 SC 302
B003/B004/B006/B007 SC 322
B003/B004/B006/B007 SC 322
B003/B004/B006/B007 SC 322

B003/B004/B006/B007 SC 322
B003/B004/B006/B007 SC 326
B003/B004/B006/B007 SC 326
B003/B004/B006/B007 SC 329
B003/B004/B006/B007 SC 329
B003/B004/B006/B007 SC 329
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 390
B003/B004/B006/B007 SC 390
B003/B004/B006/B007 SC 395
B003/B004/B006/B007 SC 395
Product Family Problem Desc
B003/B004/B006/B007 SC 395
B003/B004/B006/B007 SC 395
B003/B004/B006/B007 SC 403
B003/B004/B006/B007 SC 403
B003/B004/B006/B007 SC 403
B003/B004/B006/B007 SC 403
B003/B004/B006/B007 SC 405
B003/B004/B006/B007 SC 440
B003/B004/B006/B007 SC 503
B003/B004/B006/B007 SC 507
B003/B004/B006/B007 SC 543
B003/B004/B006/B007 SC 543
B003/B004/B006/B007 SC 544
B003/B004/B006/B007 SC 544
B003/B004/B006/B007 SC 545

B003/B004/B006/B007 SC 545
B003/B004/B006/B007 SC 545
B003/B004/B006/B007 SC 548
B003/B004/B006/B007 SC 610
B003/B004/B006/B007 SC 621
B003/B004/B006/B007 SC 630
B003/B004/B006/B007 SC 670
B003/B004/B006/B007 SC 670
B003/B004/B006/B007 SC 670
B003/B004/B006/B007 SC 670
B003/B004/B006/B007 SC 670
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 690
B003/B004/B006/B007 SC 722
B003/B004/B006/B007 SC 724
B003/B004/B006/B007 SC 725
Product Family Problem Desc
B003/B004/B006/B007 SC 725
B003/B004/B006/B007 SC 725
B003/B004/B006/B007 SC 726
B003/B004/B006/B007 SC 726
B003/B004/B006/B007 SC 729
B003/B004/B006/B007 SC 818
B003/B004/B006/B007 SC 818
B003/B004/B006/B007 SC 818
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819

B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 820
B003/B004/B006/B007 SC 820
B003/B004/B006/B007 SC 824
B003/B004/B006/B007 SC 824
B003/B004/B006/B007 SC 826
B003/B004/B006/B007 SC 828
B003/B004/B006/B007 SC 829
B003/B004/B006/B007 SC 829
B003/B004/B006/B007 SC 836
B003/B004/B006/B007 SC 860
B003/B004/B006/B007 SC 860
B003/B004/B006/B007 SC 861
B003/B004/B006/B007 SC 861
B003/B004/B006/B007 SC 863
B003/B004/B006/B007 SC 863
Product Family Problem Desc
B003/B004/B006/B007 SC 864
B003/B004/B006/B007 SC 864
B003/B004/B006/B007 SC 901
B003/B004/B006/B007 SC 901
B003/B004/B006/B007 SC 954
B003/B004/B006/B007 SC 954
B003/B004/B006/B007 SC 991
B003/B004/B006/B007 SC 996
B003/B004/B006/B007 SC 997
B003/B004/B006/B007 SC 997
B003/B004/B006/B007 SC 997
B003/B004/B006/B007 SC 998
B003/B004/B006/B007 SC 998
B003/B004/B006/B007 SC 998
B003/B004/B006/B007 CANNOT CAPTURE FILES

B003/B004/B006/B007 CANNOT SCAN TO E-MAIL


B003/B004/B006/B007 CANNOT SCAN TO LOCAL PC

B003/B004/B006/B007 CANNOT SCAN TO LOCAL PC


B003/B004/B006/B007 CANNOT SCAN TO NETWORK

B003/B004/B006/B007 DESKTOP BINDER CONFIG/INSTALL

B003/B004/B006/B007 ERROR MESSAGES

B003/B004/B006/B007 ERROR MESSAGES

B003/B004/B006/B007 ERROR MESSAGES


B003/B004/B006/B007 GLOBALSCAN CONFIG/INSTALL

B003/B004/B006/B007 GLOBALSCAN CONFIG/INSTALL

B003/B004/B006/B007 OS SYSTEM ERRORS

B003/B004/B006/B007 SCAN ROUTER CONFIG/INSTALL


Product Family Problem Desc
B003/B004/B006/B007 SCAN ROUTER CONFIG/INSTALL

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS


B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCAN ROUTER ERRORS

B003/B004/B006/B007 SCANNER CONFIGURATION

B003/B004/B006/B007 SCANNER CONFIGURATION

B003/B004/B006/B007 SW APPLICATION ERRORS

B003/B004/B006/B007 CANNOT CAPTURE FILES

B003/B004/B006/B007 DESKTOP BINDER CONFIG/INSTALL


B003/B004/B006/B007 KEY COUNTER INFORMATION
Product Family Problem Desc
B003/B004/B006/B007 KEY COUNTER INFORMATION
B003/B004/B006/B007 QUICK DIALS CAN BE SAVED TO FLASH CARD
B003/B004/B006/B007 SET UP
B003/B004/B006/B007 SP MODES
B003/B004/B006/B007 TX/RX REPORTS

B003/B004/B006/B007 USER TOOLS

B003/B004/B006/B007 USER TOOLS

B003/B004/B006/B007 USER TOOLS


B022/B027 APS MALFUNCTION
B022/B027 APS MALFUNCTION
B022/B027 DF EXIT JAMS

B022/B027 DF JAMS
B022/B027 LINE ON TRAIL EDGE
B022/B027 MIXED ORIGINALS NOT WORKING
B022/B027 SKEW DF

B022/B027 SKEW DF
B022/B027 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B022/B027 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B022/B027 ADD TONER CONDITION

B022/B027 ADD TONER CONDITION


B022/B027 ADD TONER CONDITION
B022/B027 APS NOT FUNCTIONING CORRECTLY
B022/B027 BLANK DISPLAY
B022/B027 BYPASS TRAY ISSUES

B022/B027 COUNTER ISSUES


B022/B027 DEAD MACHINE, NO OPERATION
B022/B027 DEAD MACHINE, NO OPERATION
B022/B027 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
B022/B027 DEAD MACHINE, NO OPERATION
B022/B027 DEAD MACHINE, NO OPERATION
B022/B027 DEAD MACHINE, NO OPERATION
B022/B027 DEAD MACHINE, NO OPERATION
B022/B027 DEAD MACHINE, NO OPERATION
B022/B027 DISPLAYS PRESS # TO CONTINUE, AFTER
MAKING ONE COPY
B022/B027 DOC SERVER ISSUES

B022/B027 FIRMWARE UPDATES

B022/B027 KEY COUNTER INFORMATION


B022/B027 KEY IS DISPLAYED NEXT TO PAPER SIZE FOR
SPECIFIC CASSETTE
B022/B027 MEMORY QUESTIONS
B022/B027 OPERATION PANEL - DISPLAYS NOW LOADING

B022/B027 OPERATION PANEL - DISPLAYS NOW LOADING

B022/B027 OPERATION PANEL DISPLAYS METRIC SIZES


B022/B027 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B022/B027 PCU COUNTER QUESTIONS
B022/B027 PLEASE WAIT DISPLAYED AFTER EXITING
ENERGY SAVER, M/C LOCKED
B022/B027 SP 7 909 PCU COUNTER DISPLAY
B022/B027 SP MODES ARE IN JAPENESE
B022/B027 STAMP DATA QUESTIONS
B022/B027 STAMP DATA QUESTIONS
B022/B027 STAMP DATA QUESTIONS

B022/B027 TOUCH SCREEN CALIBRATION


B022/B027 0-00
B022/B027 0-03
B022/B027 0-20
B022/B027 0-21
B022/B027 0-21
Product Family Problem Desc
B022/B027 02-12 CODE
B022/B027 STAMP FUNCTION - CANNOT SELECT
B022/B027 SUB-ADDRESSING OR TSI INBOUND FAX
ROUTING REQUIREMENT
B022/B027 TRANSMIT/ TX IMAGE REDUCED
B022/B027 VOLUME ADJUSTMENT
B022/B027 FINISHER TRAY DISPLAYS FULL
B022/B027 FINISHER TRAY DISPLAYS FULL
B022/B027 SR 820 JAMS, PADDLES IN DOWN POSITION
BLOCKING PAPER
B022/B027 STAPLE NOT FUNCTIONING
B022/B027 BACKGROUND-DIRTY/GRAY
B022/B027 BACKGROUND-DIRTY/GRAY
B022/B027 BLANK IMAGE-PARTIAL/SPORATIC
B022/B027 BLURRED IMAGE
B022/B027 DEVELOPER ON IMAGE / SPILL
B022/B027 DISTORTED IMAGE
B022/B027 DISTORTED IMAGE
B022/B027 DISTORTED IMAGE-DIGITIZED
B022/B027 DISTORTED IMAGE-DIGITIZED
B022/B027 DISTORTED IMAGE-DIGITIZED
B022/B027 DISTORTED IMAGE-DIGITIZED
B022/B027 DISTORTED IMAGE-DIGITIZED
B022/B027 DRUM DAMAGE
B022/B027 DRUM DAMAGE

B022/B027 DRUM DAMAGE


B022/B027 IMAGE SHIFTING
B022/B027 LIGHT/FADED IMAGE

B022/B027 LIGHT/FADED IMAGE


B022/B027 LIGHT/FADED IMAGE

B022/B027 LIGHT/FADED IMAGE

B022/B027 LIGHT/FADED IMAGE


Product Family Problem Desc
B022/B027 LINES BLACK / LEAD TO TRAIL
B022/B027 LINES BLACK / LEAD TO TRAIL
B022/B027 OVERTONING
B022/B027 POOR FUSING
B022/B027 POOR FUSING
B022/B027 REVERSE SIDE DIRTY
B022/B027 REVERSE SIDE DIRTY
B022/B027 SKEWED IMAGE
B022/B027 SKEWED IMAGE
B022/B027 SPOTS-BLACK
B022/B027 SPOTS-BLACK
B022/B027 FUSER DAMAGE
B022/B027 NOISE

B022/B027 NOISE

B022/B027 NOISE
B022/B027 NOISE
B022/B027 NOISE
B022/B027 NOISE
B022/B027 PAPER CASSETTES

B022/B027 FUSER JAMS

B022/B027 JAM CODE 001

B022/B027 JAM CODE 003


B022/B027 JAM CODE 003
B022/B027 JAM CODE 003
B022/B027 JAM CODE 003
B022/B027 JAM CODE 005
B022/B027 JAM CODE 006
B022/B027 JAM CODE 011
B022/B027 JAM CODE 020
Product Family Problem Desc
B022/B027 JAM CODE 026

B022/B027 JAM CODE 056


B022/B027 JAM CODE 061
B022/B027 JAM CODE 061
B022/B027 JAM CODE 125
B022/B027 JAM DUPLEX
B022/B027 JAM DUPLEX

B022/B027 JAMS WHEN USING COIN BOX OR CARD


READER
B022/B027 JAMS WHEN USING COIN BOX OR CARD
READER
B022/B027 PAPER CURL
B022/B027 AS400 PRINTING

B022/B027 DOS APPLICATION CONFIG/INSTALL


B022/B027 DRIVERS

B022/B027 LPR PRINTING


B022/B027 MAC PRINTING

B022/B027 MAC PRINTING


B022/B027 NETWORK DEVICES
B022/B027 NETWORK DEVICES

B022/B027 NETWORK DEVICES

B022/B027 NETWORK DEVICES


B022/B027 NETWORK DEVICES
B022/B027 PASSWORDS

B022/B027 PRINT JOB INTERRUPTED


B022/B027 PRINT OPTION NOT RECOGNIZED

B022/B027 PRINT OPTION NOT RECOGNIZED

B022/B027 PRINT OPTION NOT RECOGNIZED


Product Family Problem Desc
B022/B027 UNIX
B022/B027 SC 101
B022/B027 SC 101
B022/B027 SC 101
B022/B027 SC 192
B022/B027 SC 193
B022/B027 SC 320
B022/B027 SC 322
B022/B027 SC 323
B022/B027 SC 355
B022/B027 SC 355
B022/B027 SC 355
B022/B027 SC 392
B022/B027 SC 392
B022/B027 SC 392
B022/B027 SC 392
B022/B027 SC 392

B022/B027 SC 411
B022/B027 SC 509
B022/B027 SC 541
B022/B027 SC 541
B022/B027 SC 541
B022/B027 SC 542
B022/B027 SC 542
B022/B027 SC 542
B022/B027 SC 542
B022/B027 SC 542
B022/B027 SC 542
B022/B027 SC 542

B022/B027 SC 543
B022/B027 SC 544
B022/B027 SC 544
B022/B027 SC 544
Product Family Problem Desc
B022/B027 SC 544
B022/B027 SC 544
B022/B027 SC 546
B022/B027 SC 546
B022/B027 SC 548
B022/B027 SC 650
B022/B027 SC 650
B022/B027 SC 670
B022/B027 SC 670
B022/B027 SC 670
B022/B027 SC 670
B022/B027 SC 670
B022/B027 SC 670

B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672

B022/B027 SC 731
B022/B027 SC 770
B022/B027 SC 770
B022/B027 SC 792
B022/B027 SC 792
B022/B027 SC 792
B022/B027 SC 818
B022/B027 SC 818
B022/B027 SC 818
B022/B027 SC 819
Product Family Problem Desc
B022/B027 SC 819
B022/B027 SC 819
B022/B027 SC 819
B022/B027 SC 819
B022/B027 SC 820
B022/B027 SC 820
B022/B027 SC 823
B022/B027 SC 824
B022/B027 SC 828
B022/B027 SC 860
B022/B027 SC 901
B022/B027 SC 984
B022/B027 SC 990
B022/B027 SC 990
B022/B027 SC 990
B022/B027 SC 991
B022/B027 SC 991
B022/B027 SC 997
B022/B027 SC 997
B022/B027 BLANK IMAGE - SCAN ROUTER
B022/B027 BLANK IMAGE - SCAN ROUTER

B022/B027 ERROR MESSAGES

B022/B027 GLOBALSCAN CONFIG/INSTALL

B022/B027 SCAN ROUTER CONFIG/INSTALL

B022/B027 SCAN ROUTER CONFIG/INSTALL

B022/B027 SCAN ROUTER CONFIG/INSTALL


B022/B027 SCAN ROUTER ERRORS

B022/B027 SCAN ROUTER ERRORS


Product Family Problem Desc
B022/B027 SCAN ROUTER ERRORS

B022/B027 SCANNER OPTION NOT RECOGNIZED


B022/B027 SCANNER OPTION NOT RECOGNIZED
B022/B027 SCANNER OPTION NOT RECOGNIZED
B022/B027 SCANNER OPTION NOT RECOGNIZED
B022/B027 SCANNER OPTION NOT RECOGNIZED

B022/B027 SCANNER OPTION NOT RECOGNIZED

B022/B027 SMARTNET MONITOR CONFIG/INSTALL


B022/B027 TX/RX REPORTS

B022/B027 USER TOOLS


B022/B027 USER TOOLS
B039/B040/B043/B120 APS MALFUNCTION
B039/B040/B043/B120 DF FEED IN JAMS
B039/B040/B043/B120 DF FEED IN JAMS

B039/B040/B043/B120 DF FEED IN JAMS


B039/B040/B043/B120 SKEW DF
B039/B040/B043/B120 SKEW DF
B039/B040/B043/B120 ADD TONER CONDITION
B039/B040/B043/B120 DEAD MACHINE, NO OPERATION
B039/B040/B043/B120 DEAD MACHINE, NO OPERATION
B039/B040/B043/B120 DEAD MACHINE, NO OPERATION
B039/B040/B043/B120 KEY COUNTER INFORMATION
B039/B040/B043/B120 PRINTS 2 COPIES THEN PROMPTS USER TO
PRESS START TO CONTINUE
B039/B040/B043/B120 0-21
B039/B040/B043/B120 REPORTS ON/OFF

B039/B040/B043/B120 TRANSMIT/ TX IMAGE REDUCED


B039/B040/B043/B120 BLANK IMAGE-PARTIAL/SPORATIC
B039/B040/B043/B120 BLURRED IMAGE
B039/B040/B043/B120 LINES BLACK / LEAD TO TRAIL
Product Family Problem Desc
B039/B040/B043/B120 REVERSE SIDE DIRTY
B039/B040/B043/B120 REVERSE SIDE DIRTY

B039/B040/B043/B120 REVERSE SIDE DIRTY


B039/B040/B043/B120 SPOTS-BLACK
B039/B040/B043/B120 PART DAMAGE
B039/B040/B043/B120 JAM CODE 010
B039/B040/B043/B120 BYPASS TRAY ISSUES
B039/B040/B043/B120 LPR PRINTING
B039/B040/B043/B120 NETWORK DEVICES
B039/B040/B043/B120 NETWORK DEVICES

B039/B040/B043/B120 PASSWORDS

B039/B040/B043/B120 PRINTS JUNK

B039/B040/B043/B120 PRINTS JUNK


B039/B040/B043/B120 SC 194
B039/B040/B043/B120 SC 2002
B039/B040/B043/B120 SC 320
B039/B040/B043/B120 SC 322
B039/B040/B043/B120 SC 322
B039/B040/B043/B120 SC 322
B039/B040/B043/B120 SC 392
B039/B040/B043/B120 SC 500
B039/B040/B043/B120 SC 541

B039/B040/B043/B120 SC 541
B039/B040/B043/B120 SC 542

B039/B040/B043/B120 SC 542
B039/B040/B043/B120 SC 544

B039/B040/B043/B120 SC 620
B039/B040/B043/B120 SC 692
B039/B040/B043/B120 SC 820
Product Family Problem Desc
B039/B040/B043/B120 SC 901
B044/B045/B046 CLEAR ORIGINAL

B044/B045/B046 DF JAMS
B044/B045/B046 ADD TONER CONDITION
B044/B045/B046 ADD TONER CONDITION
B044/B045/B046 COPYING IS DISPLAYED - NO OPERATION
B044/B045/B046 COUNTER ISSUES

B044/B045/B046 COUNTER ISSUES


B044/B045/B046 DEAD MACHINE, NO OPERATION
B044/B045/B046 DEAD MACHINE, NO OPERATION
B044/B045/B046 DEAD MACHINE, NO OPERATION

B044/B045/B046 DEAD MACHINE, NO OPERATION


B044/B045/B046 FACTORY ADJUST DISPLAYED AT START UP
B044/B045/B046 FIRMWARE UPDATES

B044/B045/B046 KEY COUNTER INFORMATION


B044/B045/B046 KEY COUNTER INFORMATION
B044/B045/B046 MEMORY QUESTIONS

B044/B045/B046 MEMORY QUESTIONS

B044/B045/B046 NOISE
B044/B045/B046 PRINTS ERROR REPORTS AFTER INSTALLING
NEW MAIN BOARD
B044/B045/B046 0-04
B044/B045/B046 0-20
B044/B045/B046 REPORTS ON/OFF

B044/B045/B046 UPGRADE MEMORY OPTION DOES NOT


FUNCTION.
B044/B045/B046 ERRATIC FINISHER OPERATION

B044/B045/B046 BACKGROUND-DIRTY/GRAY
Product Family Problem Desc
B044/B045/B046 DEVELOPER ON IMAGE / SPILL
B044/B045/B046 DEVELOPER ON IMAGE / SPILL
B044/B045/B046 DOUBLE/OFFSET IMAGE
B044/B045/B046 LINES BLACK / LEAD TO TRAIL
B044/B045/B046 REGISTRATION INCORRECT
B044/B045/B046 CONSTANT ADD PAPER

B044/B045/B046 MECHANICAL COUNTER NOT ADVANCING

B044/B045/B046 NOISE

B044/B045/B046 SUPPLIES
B044/B045/B046 SUPPLY YIELD
B044/B045/B046 JAM A
B044/B045/B046 JAM A

B044/B045/B046 JAM A
B044/B045/B046 WRINKLED, CREASED OR DAMAGED COPIES
B044/B045/B046 LPR PRINTING

B044/B045/B046 MAC PRINTING


B044/B045/B046 MAC PRINTING
B044/B045/B046 MEMORY QUESTIONS

B044/B045/B046 PASSWORDS

B044/B045/B046 PASSWORDS
B044/B045/B046 PRINT CONTROLLER/NIB
B044/B045/B046 PRINT OPTION NOT RECOGNIZED
B044/B045/B046 PRINT OPTION NOT RECOGNIZED

B044/B045/B046 PRINT OPTION NOT RECOGNIZED

B044/B045/B046 PRINT OPTION NOT RECOGNIZED


B044/B045/B046 PRINT OPTION NOT RECOGNIZED
B044/B045/B046 UNIX
Product Family Problem Desc
B044/B045/B046 UNIX

B044/B045/B046 SC 101

B044/B045/B046 SC 101
B044/B045/B046 SC 101
B044/B045/B046 SC 320
B044/B045/B046 SC 322
B044/B045/B046 SC 322

B044/B045/B046 SC 322

B044/B045/B046 SC 322
B044/B045/B046 SC 322
B044/B045/B046 SC 500

B044/B045/B046 SC 542
B044/B045/B046 SC 542
B044/B045/B046 SC 542
B044/B045/B046 SC 543
B044/B045/B046 SC 544
B044/B045/B046 SC 544
B044/B045/B046 SC 544
B044/B045/B046 SC 548
B044/B045/B046 SC 549
B044/B045/B046 SC 550
B044/B045/B046 SC 551
B044/B045/B046 SC 551
B044/B045/B046 SC 551
B044/B045/B046 SC 552
B044/B045/B046 SC 621
B044/B045/B046 SC 692
B044/B045/B046 SC 907
B044/B045/B046 APS-AUTO PAPER SELECT
B044/B045/B046 USER TOOLS
Product Family Problem Desc
B044/B045/B046 USER TOOLS
B051/B052/B156 APS MALFUNCTION
B051/B052/B156 ADD TONER CONDITION

B051/B052/B156 ADD TONER CONDITION

B051/B052/B156 ADD TONER CONDITION


B051/B052/B156 ADD TONER CONDITION
B051/B052/B156 DISPLAYS REWRITING HAS FAILED WHEN
CHANGING SP MODES
B051/B052/B156 DOC SERVER ISSUES

B051/B052/B156 ERRATIC ELECTRICAL PROBLEMS


B051/B052/B156 INDICATORS/LIGHTS
B051/B052/B156 MACHINE ENTERS PROCESS CONTROL, PAGES
IN SETS ARE LOST
B051/B052/B156 PLEASE WAIT DISPLAYED AFTER EXITING
ENERGY SAVER, M/C LOCKED
B051/B052/B156 PLEASE WAIT FUSER UP TO TEMP
B051/B052/B156 PLEASE WAIT FUSER UP TO TEMP

B051/B052/B156 WASTE TONER FULL DISPLAYED


B051/B052/B156 WASTE TONER FULL DISPLAYED
B051/B052/B156 0-21
B051/B052/B156 TRANSMIT/ TX IMAGE REDUCED
B051/B052/B156 BACKGROUND-DIRTY/GRAY
B051/B052/B156 BACKGROUND-DIRTY/GRAY
B051/B052/B156 BLANK IMAGE-ENTIRE PAGE
B051/B052/B156 BLANK IMAGE-ENTIRE PAGE
B051/B052/B156 BLURRED IMAGE
B051/B052/B156 COLOR INCORRECT

B051/B052/B156 COLOR MISSING


B051/B052/B156 COLOR MISSING
B051/B052/B156 DOUBLE/OFFSET IMAGE
B051/B052/B156 IMAGE SHIFTING
Product Family Problem Desc
B051/B052/B156 LIGHT/FADED IMAGE

B051/B052/B156 LIGHT/FADED IMAGE

B051/B052/B156 LIGHT/FADED IMAGE


B051/B052/B156 LIGHT/FADED IMAGE
B051/B052/B156 LIGHT/FADED IMAGE
B051/B052/B156 LIGHT/FADED IMAGE
B051/B052/B156 LIGHT/FADED IMAGE
B051/B052/B156 LIGHT/FADED IMAGE
B051/B052/B156 LIGHT/FADED IMAGE
B051/B052/B156 LIGHT/FADED IMAGE
B051/B052/B156 LIGHT/FADED IMAGE
B051/B052/B156 LIGHT/FADED IMAGE
B051/B052/B156 LIGHT/FADED IMAGE
B051/B052/B156 LINES WHITE / LEAD TO TRAIL
B051/B052/B156 LINES WHITE / LEAD TO TRAIL
B051/B052/B156 REGISTRATION INCORRECT
B051/B052/B156 REGISTRATION INCORRECT
B051/B052/B156 REGISTRATION SIDE TO SIDE INCORRECT
B051/B052/B156 SKEWED IMAGE
B051/B052/B156 SMEARING/WET
B051/B052/B156 SPOTS-BLACK

B051/B052/B156 SPOTS-BLACK
B051/B052/B156 SPOTS-WHITE
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS

B051/B052/B156 STREAKS
Product Family Problem Desc
B051/B052/B156 UNEVEN IMAGE
B051/B052/B156 UNEVEN IMAGE
B051/B052/B156 UNEVEN IMAGE
B051/B052/B156 ADD OIL ISSUES

B051/B052/B156 FUSER DAMAGE


B051/B052/B156 FUSER DAMAGE
B051/B052/B156 FUSER DAMAGE
B051/B052/B156 FUSER DAMAGE
B051/B052/B156 NOISE
B051/B052/B156 NOISE
B051/B052/B156 FUSER JAMS

B051/B052/B156 JAM B
B051/B052/B156 JAM B
B051/B052/B156 JAM B
B051/B052/B156 JAM CODE 001
B051/B052/B156 JAM CODE 003

B051/B052/B156 JAM CODE 003


B051/B052/B156 JAM CODE 004

B051/B052/B156 JAM CODE 012


B051/B052/B156 JAM CODE 012
B051/B052/B156 JAM CODE 064
B051/B052/B156 JAM CODE 125
B051/B052/B156 DRIVERS

B051/B052/B156 ERROR MESSAGES


B051/B052/B156 ERROR MESSAGES

B051/B052/B156 MEMORY QUESTIONS

B051/B052/B156 NETWORK DEVICES


B051/B052/B156 NETWORK DEVICES
Product Family Problem Desc
B051/B052/B156 NETWORK DEVICES

B051/B052/B156 NETWORK DEVICES

B051/B052/B156 NETWORK DEVICES


B051/B052/B156 PRINT OPTION NOT RECOGNIZED
B051/B052/B156 PRINT OPTION NOT RECOGNIZED
B051/B052/B156 SC 101
B051/B052/B156 SC 101
B051/B052/B156 SC 121
B051/B052/B156 SC 142
B051/B052/B156 SC 221
B051/B052/B156 SC 302
B051/B052/B156 SC 305
B051/B052/B156 SC 305
B051/B052/B156 SC 305
B051/B052/B156 SC 350
B051/B052/B156 SC 420
B051/B052/B156 SC 420
B051/B052/B156 SC 421
B051/B052/B156 SC 421
B051/B052/B156 SC 440
B051/B052/B156 SC 440
B051/B052/B156 SC 481
B051/B052/B156 SC 481
B051/B052/B156 SC 481
B051/B052/B156 SC 481
B051/B052/B156 SC 543
B051/B052/B156 SC 555
B051/B052/B156 SC 571
B051/B052/B156 SC 571
B051/B052/B156 SC 571
B051/B052/B156 SC 571
B051/B052/B156 SC 571
B051/B052/B156 SC 571
Product Family Problem Desc
B051/B052/B156 SC 672
B051/B052/B156 SC 672
B051/B052/B156 SC 672

B051/B052/B156 SC 672
B051/B052/B156 SC 672
B051/B052/B156 SC 792
B051/B052/B156 SC 804
B051/B052/B156 SC 804
B051/B052/B156 SC 819
B051/B052/B156 SC 820
B051/B052/B156 SC 824
B051/B052/B156 SC 860
B051/B052/B156 SC 860
B051/B052/B156 SC 863
B051/B052/B156 SC 863
B051/B052/B156 SC 863
B051/B052/B156 SC 873
B051/B052/B156 CANNOT CAPTURE FILES
B051/B052/B156 CANNOT CAPTURE FILES
B051/B052/B156 CANNOT CAPTURE FILES

B051/B052/B156 CANNOT SCAN TO E-MAIL

B051/B052/B156 CANNOT SCAN TO E-MAIL

B051/B052/B156 CANNOT SCAN TO E-MAIL


B051/B052/B156 CANNOT SCAN TO NETWORK

B051/B052/B156 ERROR MESSAGES

B051/B052/B156 SCAN ROUTER CONFIG/INSTALL


B051/B052/B156 SCAN ROUTER ERRORS

B051/B052/B156 SCAN ROUTER ERRORS


Product Family Problem Desc
B051/B052/B156 SCAN ROUTER ERRORS

B051/B052/B156 SCAN ROUTER ERRORS

B051/B052/B156 SCANNER OPTION NOT RECOGNIZED


B051/B052/B156 SW APPLICATION ERRORS

B051/B052/B156 ENVELOPES

B051/B052/B156 SET UP

B064/B065 ADF ORIGINAL TABLE KEEPS RISING AND


FALLING
B064/B065 BACKGROUND ON ONE SIDE USING ADF
B064/B065 DF FEED IN JAMS
B064/B065 DF FEED IN JAMS
B064/B065 DF JAMS
B064/B065 DF JAMS
B064/B065 IMAGE SHIFTING

B064/B065 IMAGE SHIFTING


B064/B065 IMAGE SHIFTING
B064/B065 IMAGE SHIFTING

B064/B065 ADD TONER CONDITION


B064/B065 BLANK DISPLAY
B064/B065 BLANK DISPLAY
B064/B065 BLOWN FUSE
B064/B065 BLOWN FUSE
B064/B065 BLOWN FUSE
B064/B065 BLOWN FUSE
B064/B065 BLOWN FUSE
B064/B065 BLOWN FUSE
B064/B065 BLOWN FUSE
B064/B065 CLOSE DOORS/COVERS INDICATION

B064/B065 CLOSE DOORS/COVERS INDICATION


Product Family Problem Desc
B064/B065 COPYING IS DISPLAYED - NO OPERATION
B064/B065 COPYING IS DISPLAYED - NO OPERATION
B064/B065 COPYING IS DISPLAYED - NO OPERATION
B064/B065 COPYING IS DISPLAYED - NO OPERATION
B064/B065 COPYING IS DISPLAYED - NO OPERATION
B064/B065 DEAD MACHINE, NO OPERATION
B064/B065 DEAD MACHINE, NO OPERATION
B064/B065 DEAD MACHINE, NO OPERATION
B064/B065 DEAD MACHINE, NO OPERATION
B064/B065 DISPLAYS OUTPUT TRAY FULL
B064/B065 FIRMWARE LOADING ISSUES
B064/B065 KEY COUNTER INFORMATION
B064/B065 KEY IS DISPLAYED NEXT TO PAPER SIZE FOR
SPECIFIC CASSETTE
B064/B065 LAST PAGE OF FIRST JOB BECOMES FIRST PAGE
OF NEXT JOB
B064/B065 LAST PAGE OF FIRST JOB BECOMES FIRST PAGE
OF NEXT JOB
B064/B065 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B064/B065 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B064/B065 OPERATION PANEL - DISPLAYS KEY SYMBOL
FOR TRAY
B064/B065 OPERATION PANEL - DISPLAYS NOW LOADING

B064/B065 OPERATION PANEL - DISPLAYS NOW LOADING

B064/B065 OPERATION PANEL - DISPLAYS SET FUSER UNIT

B064/B065 OPERATION PANEL DISPLAYS - FOUR TRAYS


B064/B065 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
B064/B065 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
B064/B065 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
Product Family Problem Desc
B064/B065 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B064/B065 OPERATION PANEL, ERRATIC OPERATION
B064/B065 OPERATION PANEL, ERRATIC OPERATION
B064/B065 PLEASE WAIT FUSER UP TO TEMP
B064/B065 POWER REQUIREMENTS
B064/B065 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
B064/B065 SP MODES ARE IN JAPENESE
B064/B065 TOUCH SCREEN CALIBRATION
B064/B065 FUSER WEB MESSAGE
B064/B065 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
B064/B065 BOOKLET STAPLE POSITION NOT SHOWN ON
DISPLAY
B064/B065 COVER INTERPOSER DEAD
B064/B065 COVER INTERPOSER QUESTIONS
B064/B065 FINISHER - NOT STAPLING FULL SET
B064/B065 FINISHER - STACKING POORLY ON SHIFT TRAY

B064/B065 FINISHER JAMS A PRESTACK GATE

B064/B065 FOLDING ERROR


B064/B065 FOLDING ERROR
B064/B065 FOLDING ERROR
B064/B065 FOLDING ERROR

B064/B065 FOLDING ERROR


B064/B065 HOLE PUNCHED TOO CLOSE TO EDGE
B064/B065 JAM R
B064/B065 NOISE - FINISHER
B064/B065 POORLY STAPLED OR JOGGED SETS
B064/B065 POORLY STAPLED OR JOGGED SETS
B064/B065 PUNCH JAM

B064/B065 PUNCH UNIT - MOTOR RUNS ALL THE TIME


Product Family Problem Desc
B064/B065 PUNCH UNIT - MOTOR RUNS ALL THE TIME
B064/B065 PUNCH UNIT NOT RECOGNIZED

B064/B065 PUNCH UNIT NOT RECOGNIZED

B064/B065 PUNCH UNIT NOT RECOGNIZED

B064/B065 SADDLE STITCH LEGAL PAPER

B064/B065 SHIFT TRAY ERRATIC MOVEMENT


B064/B065 STAPLE JAMS

B064/B065 STAPLE JAMS

B064/B065 STAPLE POSITION

B064/B065 STAPLED - PAPER OUT OF POSITION


B064/B065 STAPLER - SCREWS FALLING OUT OF STAPLER
TRAY SLIDE RAIL
B064/B065 BACKGROUND-DIRTY/GRAY
B064/B065 BLURRED IMAGE
B064/B065 BLURRED IMAGE
B064/B065 BLURRED IMAGE
B064/B065 BLURRED IMAGE
B064/B065 DRUM DAMAGE
B064/B065 DRUM DAMAGE

B064/B065 DRUM DAMAGE


B064/B065 IMAGE SHIFTING
B064/B065 IMAGE SHIFTING
B064/B065 IMAGE STRETCHED OR COMPRESSED
B064/B065 JITTER/BANDING
B064/B065 LIGHT/FADED IMAGE

B064/B065 LIGHT/FADED IMAGE


B064/B065 LINES BLACK / LEAD TO TRAIL
B064/B065 LINES BLACK / LEAD TO TRAIL
Product Family Problem Desc
B064/B065 LINES BLACK / LEAD TO TRAIL
B064/B065 LINES BLACK OP TO NON OP
B064/B065 LINES BLACK OP TO NON OP
B064/B065 LINES BLACK OP TO NON OP
B064/B065 SKEWED IMAGE
B064/B065 NOISE
B064/B065 NOISE

B064/B065 NOISE
B064/B065 NOISE
B064/B065 PART DAMAGE
B064/B065 PART DAMAGE
B064/B065 PART DAMAGE

B064/B065 PART DAMAGE

B064/B065 PART DAMAGE

B064/B065 PART DAMAGE


B064/B065 PART DAMAGE
B064/B065 PART DAMAGE
B064/B065 TONER WASTE / SPILL / LEAK

B064/B065 TONER WASTE / SPILL / LEAK


B064/B065 TRANSFER BELT ISSUES
B064/B065 TRANSFER BELT ISSUES

B064/B065 TRANSFER BELT ISSUES


B064/B065 TRANSFER BELT ISSUES
B064/B065 FUSER WEB ISSUES

B064/B065 FUSER WEB ISSUES

B064/B065 USER CODE QUESTIONS


B064/B065 ACCORDIAN JAMS / Z FOLD
B064/B065 JAM C
Product Family Problem Desc
B064/B065 JAM CODE 003
B064/B065 JAM CODE 003
B064/B065 JAM CODE 003
B064/B065 JAM CODE 004
B064/B065 JAM CODE 005
B064/B065 JAM CODE 007
B064/B065 JAM CODE 008

B064/B065 JAM CODE 008


B064/B065 JAM CODE 008
B064/B065 JAM CODE 008
B064/B065 JAM CODE 008
B064/B065 JAM CODE 010
B064/B065 JAM CODE 011
B064/B065 JAM CODE 012
B064/B065 JAM CODE 012
B064/B065 JAM CODE 012
B064/B065 JAM CODE 012
B064/B065 JAM CODE 012
B064/B065 JAM CODE 012
B064/B065 JAM CODE 014
B064/B065 JAM CODE 014
B064/B065 JAM CODE 014
B064/B065 JAM CODE 014
B064/B065 JAM CODE 014
B064/B065 JAM CODE 014
B064/B065 JAM CODE 015
B064/B065 JAM CODE 016
B064/B065 JAM CODE 016
B064/B065 JAM CODE 016
B064/B065 JAM CODE 019
B064/B065 JAM CODE 019
B064/B065 JAM CODE 019
Product Family Problem Desc
B064/B065 JAM CODE 062

B064/B065 JAM CODE 062


B064/B065 JAM CODE 071
B064/B065 JAM CODE 071
B064/B065 JAM CODE 071
B064/B065 JAM CODE 071
B064/B065 JAM CODE 101
B064/B065 JAM CODE 101
B064/B065 JAM CODE 101
B064/B065 JAM CODE 102
B064/B065 JAM CODE 102

B064/B065 JAM CODE 103


B064/B065 JAM CODE 103
B064/B065 JAM CODE 105

B064/B065 JAM CODE 105


B064/B065 JAM CODE 105
B064/B065 JAM CODE 105
B064/B065 JAM CODE 105
B064/B065 JAM CODE 109
B064/B065 JAM CODE 123
B064/B065 JAM CODE 126
B064/B065 JAM CODE 126
B064/B065 JAM EXIT

B064/B065 JAMS USING 3 HOLED PREPUNCHED PAPER 11


X 8.5
B064/B065 MISFEED FROM ALL TRAYS
B064/B065 CONSTANT ADD PAPER / RESET TRAY
B064/B065 LCT LIFT ISSUES
B064/B065 LEGAL SIZE LCT TRAY QUESTIONS
B064/B065 LEGAL SIZE LCT TRAY QUESTIONS
B064/B065 PAPER SIZE QUESTIONS
Product Family Problem Desc
B064/B065 PAPER SIZE QUESTIONS
B064/B065 TANDEM TRAY ISSUES

B064/B065 AS400 PRINTING

B064/B065 DRIVERS
B064/B065 LPR PRINTING
B064/B065 NETWORK DEVICES

B064/B065 NETWORK DEVICES


B064/B065 PASSWORDS
B064/B065 PASSWORDS

B064/B065 PASSWORDS

B064/B065 PASSWORDS

B064/B065 PRINT OPTION NOT RECOGNIZED


B064/B065 PRINT OPTION NOT RECOGNIZED
B064/B065 SC 101
B064/B065 SC 101
B064/B065 SC 120
B064/B065 SC 122
B064/B065 SC 143
B064/B065 SC 144
B064/B065 SC 181
B064/B065 SC 184
B064/B065 SC 184

B064/B065 SC 184
B064/B065 SC 184
B064/B065 SC 300
B064/B065 SC 300
B064/B065 SC 314
B064/B065 SC 335
B064/B065 SC 335
Product Family Problem Desc
B064/B065 SC 337
B064/B065 SC 345
B064/B065 SC 402
B064/B065 SC 441
B064/B065 SC 441
B064/B065 SC 441
B064/B065 SC 495
B064/B065 SC 495
B064/B065 SC 501
B064/B065 SC 501
B064/B065 SC 501
B064/B065 SC 541
B064/B065 SC 541
B064/B065 SC 541
B064/B065 SC 541
B064/B065 SC 541
B064/B065 SC 542
B064/B065 SC 542
B064/B065 SC 542
B064/B065 SC 542
B064/B065 SC 542
B064/B065 SC 543
B064/B065 SC 543
B064/B065 SC 544
B064/B065 SC 544
B064/B065 SC 545
B064/B065 SC 545
B064/B065 SC 612
B064/B065 SC 624
B064/B065 SC 624
B064/B065 SC 624
B064/B065 SC 670
B064/B065 SC 670
B064/B065 SC 670
Product Family Problem Desc
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 701
B064/B065 SC 725
B064/B065 SC 725
B064/B065 SC 734
B064/B065 SC 740
B064/B065 SC 743
B064/B065 SC 818
B064/B065 SC 819
B064/B065 SC 819
B064/B065 SC 819
B064/B065 SC 819
B064/B065 SC 820
B064/B065 SC 820
B064/B065 SC 823
B064/B065 SC 824
B064/B065 SC 828
B064/B065 SC 828
B064/B065 SC 829
B064/B065 SC 829
B064/B065 SC 863
B064/B065 SC 870
B064/B065 SC 920
B064/B065 SC 925
B064/B065 SC 925
B064/B065 SC 925
Product Family Problem Desc
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 990

B064/B065 SC 990
B064/B065 SC 990
B064/B065 SC 990
B064/B065 SC 991
B064/B065 SC 991
B064/B065 SC 992
B064/B065 SC 992
B064/B065 SC 997
B064/B065 CANNOT CAPTURE FILES

B064/B065 CANNOT CAPTURE FILES

B064/B065 CANNOT CAPTURE FILES

B064/B065 CANNOT SCAN TO E-MAIL

B064/B065 CANNOT SCAN TO E-MAIL


B064/B065 CANNOT SCAN TO E-MAIL

B064/B065 CANNOT SCAN TO E-MAIL

B064/B065 CANNOT SCAN TO E-MAIL

B064/B065 CANNOT SCAN TO LOCAL PC


B064/B065 OS SYSTEM ERRORS

B064/B065 SCAN ROUTER CONFIG/INSTALL


Product Family Problem Desc
B064/B065 SCAN ROUTER ERRORS

B064/B065 SCAN ROUTER ERRORS

B064/B065 SCAN ROUTER ERRORS

B064/B065 SCANNER OPTION NOT RECOGNIZED

B064/B065 SMTP
B064/B065 SMTP

B064/B065 SMTP

B064/B065 DESKTOP BINDER CONFIG/INSTALL

B064/B065 SMARTNET MONITOR CONFIG/INSTALL

B070/B071 BOOKLETMAKER SERVICE CODES


B070/B071 COVER FEEDER SERVICE CODES
B070/B071 COVER FEEDER SERVICE CODES
B070/B071 TRIMMER SERVICE CODES
B070/B071 ADF RUNS SLOW
B070/B071 COPYING IS DISPLAYED - NO OPERATION
B070/B071 DEAD MACHINE, NO OPERATION
B070/B071 DEAD MACHINE, NO OPERATION
B070/B071 DEAD MACHINE, NO OPERATION
B070/B071 DEAD MACHINE, NO OPERATION
B070/B071 DEAD MACHINE, NO OPERATION
B070/B071 DISPLAY, TONER SUCTION MOTOR NEEDS
REPLACEMENT
B070/B071 ERRATIC ELECTRICAL PROBLEMS
B070/B071 FIRMWARE UPDATES
B070/B071 MACHINE RUNS SLOW
B070/B071 MACHINE RUNS SLOW
B070/B071 OPERATION PANEL DISPLAYS METRIC SIZES
B070/B071 PLEASE WAIT FUSER UP TO TEMP
B070/B071 STAMP DATA QUESTIONS
Product Family Problem Desc
B070/B071 TOUCH SCREEN CALIBRATION
B070/B071 WASTE TONER FULL DISPLAYED
B070/B071 ADD STAPLE INDICATION
B070/B071 FINISHER NOT RECOGNIZED

B070/B071 PUNCH HOLE POSITION


B070/B071 14 & 17 IN PAPER ONLY, BUCKLES IN GBC
BYPASS & JAMS
B070/B071 AFTER JOB IS FINISHED GBC JAM LED ON, NO
JAM, CAN NOT CLEAR
B070/B071 CHADS SCATTERING EVERYWHERE CAUSING
JAMS
B070/B071 GBC AND COVER INTERPOSER COMPATIBILITY

B070/B071 GBC FIRMWARE & HARDWARE


CONFIGURATIONS
B070/B071 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
B070/B071 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
B070/B071 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
B070/B071 GBC STREAM PUNCH - JAMS
B070/B071 GBC STREAM PUNCH - JAMS
B070/B071 GBC STREAM PUNCH SPECS
B070/B071 ITEMS THAT DO NOT WORK WITH THE GBC
B070/B071 ITEMS THAT DO NOT WORK WITH THE GBC

B070/B071 ITEMS THAT DO NOT WORK WITH THE GBC


B070/B071 ITEMS THAT DO NOT WORK WITH THE GBC
B070/B071 JAMS AT GBC ENTRANCE GBC TRANSPORT
MOTORS DO NOT ENERGIZE
B070/B071 NO POWER
B070/B071 NO POWER
B070/B071 NO PUNCH
B070/B071 BACKGROUND-DIRTY/GRAY

B070/B071 BACKGROUND-DIRTY/GRAY
Product Family Problem Desc
B070/B071 BLACK IMAGE-ENTIRE PAGE
B070/B071 DOUBLE/OFFSET IMAGE
B070/B071 LIGHT/FADED IMAGE

B070/B071 SKEWED IMAGE


B070/B071 NOISE

B070/B071 SD CARD QUESTIONS


B070/B071 SPECIFICATIONS
B070/B071 THROUGH PUT QUESTIONS
B070/B071 THROUGH PUT QUESTIONS
B070/B071 USER CODE QUESTIONS
B070/B071 USER CODE QUESTIONS
B070/B071 DOG EARS
B070/B071 JAM CODE 003
B070/B071 JAM CODE 007
B070/B071 JAM CODE 016
B070/B071 JAM CODE 016
B070/B071 JAM CODE 016
B070/B071 JAM CODE 020
B070/B071 JAM CODE 020
B070/B071 JAM CODE 020
B070/B071 JAM CODE 023
B070/B071 JAM CODE 023
B070/B071 JAM CODE 025
B070/B071 JAM CODE 028
B070/B071 JAM CODE 029
B070/B071 JAM CODE 029
B070/B071 JAM CODE 035
B070/B071 JAM CODE 053
B070/B071 JAM CODE 062
B070/B071 JAM CODE 063
B070/B071 JAM CODE 072
B070/B071 JAM CODE 073
B070/B071 MULTISHEET FEED
Product Family Problem Desc
B070/B071 CONSTANT ADD PAPER / RESET TRAY
B070/B071 INTERNAL LCT DOES NOT LIFT
B070/B071 RESET TANDAM TRAY DISPLAYED
B070/B071 CONTROLLER CONFIG/INSTALL
B070/B071 PRINT OPTION NOT RECOGNIZED
B070/B071 PRINT OPTION NOT RECOGNIZED
B070/B071 E 32
B070/B071 E 44
B070/B071 SC 120
B070/B071 SC 120
B070/B071 SC 120
B070/B071 SC 120
B070/B071 SC 120
B070/B071 SC 121
B070/B071 SC 121
B070/B071 SC 121
B070/B071 SC 121
B070/B071 SC 121
B070/B071 SC 124
B070/B071 SC 124
B070/B071 SC 124
B070/B071 SC 124
B070/B071 SC 124
B070/B071 SC 125
B070/B071 SC 125
B070/B071 SC 125
B070/B071 SC 126
B070/B071 SC 126
B070/B071 SC 126
B070/B071 SC 126
B070/B071 SC 127
B070/B071 SC 127
B070/B071 SC 128
B070/B071 SC 128
Product Family Problem Desc
B070/B071 SC 128
B070/B071 SC 128
B070/B071 SC 129
B070/B071 SC 129
B070/B071 SC 129
B070/B071 SC 129
B070/B071 SC 143
B070/B071 SC 143
B070/B071 SC 143
B070/B071 SC 143
B070/B071 SC 143
B070/B071 SC 143
B070/B071 SC 144
B070/B071 SC 144
B070/B071 SC 144
B070/B071 SC 144
B070/B071 SC 144
B070/B071 SC 300
B070/B071 SC 300
B070/B071 SC 300
B070/B071 SC 300
B070/B071 SC 301
B070/B071 SC 301
B070/B071 SC 301
B070/B071 SC 301
B070/B071 SC 301
B070/B071 SC 303
B070/B071 SC 303
B070/B071 SC 303
B070/B071 SC 303
B070/B071 SC 304
B070/B071 SC 304
B070/B071 SC 304
B070/B071 SC 304
Product Family Problem Desc
B070/B071 SC 310
B070/B071 SC 310
B070/B071 SC 310
B070/B071 SC 310
B070/B071 SC 310
B070/B071 SC 312
B070/B071 SC 312
B070/B071 SC 312
B070/B071 SC 312
B070/B071 SC 312
B070/B071 SC 312
B070/B071 SC 314
B070/B071 SC 314
B070/B071 SC 314
B070/B071 SC 314
B070/B071 SC 315
B070/B071 SC 315
B070/B071 SC 315
B070/B071 SC 315
B070/B071 SC 316
B070/B071 SC 316
B070/B071 SC 316
B070/B071 SC 316
B070/B071 SC 316
B070/B071 SC 322
B070/B071 SC 322
B070/B071 SC 323
B070/B071 SC 323
B070/B071 SC 335
B070/B071 SC 335
B070/B071 SC 335
B070/B071 SC 337
B070/B071 SC 337
B070/B071 SC 337
Product Family Problem Desc
B070/B071 SC 340
B070/B071 SC 340
B070/B071 SC 340
B070/B071 SC 340
B070/B071 SC 340
B070/B071 SC 341
B070/B071 SC 341
B070/B071 SC 341
B070/B071 SC 341
B070/B071 SC 341
B070/B071 SC 342
B070/B071 SC 342
B070/B071 SC 342
B070/B071 SC 342
B070/B071 SC 342
B070/B071 SC 350
B070/B071 SC 350
B070/B071 SC 350
B070/B071 SC 350
B070/B071 SC 350
B070/B071 SC 351
B070/B071 SC 351
B070/B071 SC 351
B070/B071 SC 351
B070/B071 SC 351
B070/B071 SC 351
B070/B071 SC 352
B070/B071 SC 352
B070/B071 SC 352
B070/B071 SC 352
B070/B071 SC 352
B070/B071 SC 352
B070/B071 SC 353
B070/B071 SC 353
Product Family Problem Desc
B070/B071 SC 353
B070/B071 SC 353
B070/B071 SC 353
B070/B071 SC 353
B070/B071 SC 355
B070/B071 SC 355
B070/B071 SC 355
B070/B071 SC 355
B070/B071 SC 355
B070/B071 SC 355
B070/B071 SC 401
B070/B071 SC 401
B070/B071 SC 401
B070/B071 SC 430
B070/B071 SC 430
B070/B071 SC 430
B070/B071 SC 440
B070/B071 SC 440
B070/B071 SC 440
B070/B071 SC 441
B070/B071 SC 441
B070/B071 SC 441
B070/B071 SC 491
B070/B071 SC 491
B070/B071 SC 491
B070/B071 SC 492
B070/B071 SC 492
B070/B071 SC 495
B070/B071 SC 495
B070/B071 SC 495
B070/B071 SC 495
B070/B071 SC 495
B070/B071 SC 495
B070/B071 SC 501
Product Family Problem Desc
B070/B071 SC 501
B070/B071 SC 501
B070/B071 SC 502
B070/B071 SC 502
B070/B071 SC 502
B070/B071 SC 503
B070/B071 SC 503
B070/B071 SC 503
B070/B071 SC 504
B070/B071 SC 504
B070/B071 SC 504
B070/B071 SC 505
B070/B071 SC 505
B070/B071 SC 505
B070/B071 SC 506
B070/B071 SC 506
B070/B071 SC 506
B070/B071 SC 506
B070/B071 SC 507
B070/B071 SC 507
B070/B071 SC 507
B070/B071 SC 510
B070/B071 SC 510
B070/B071 SC 511
B070/B071 SC 511
B070/B071 SC 511
B070/B071 SC 511
B070/B071 SC 521
B070/B071 SC 521
B070/B071 SC 531
B070/B071 SC 531
B070/B071 SC 532
B070/B071 SC 532
B070/B071 SC 541
Product Family Problem Desc
B070/B071 SC 541
B070/B071 SC 542
B070/B071 SC 542
B070/B071 SC 543
B070/B071 SC 543
B070/B071 SC 543
B070/B071 SC 544
B070/B071 SC 544
B070/B071 SC 544
B070/B071 SC 545
B070/B071 SC 545
B070/B071 SC 546
B070/B071 SC 546
B070/B071 SC 546
B070/B071 SC 591
B070/B071 SC 720
B070/B071 SC 722
B070/B071 SC 730
B070/B071 SC 731
B070/B071 SC 737
B070/B071 SC 738
B070/B071 SC 738
B070/B071 SC 741
B070/B071 SC 818
B070/B071 SC 818
B070/B071 SC 860
B070/B071 SC 865
B070/B071 SC 868
B070/B071 SC 955
B070/B071 SC 990
B070/B071 SC 990
B070/B071 SC 990
B070/B071 SC 990
B070/B071 CANNOT CAPTURE FILES
Product Family Problem Desc
B079/B082 BACKGROUND ON ONE SIDE USING ADF
B079/B082 BACKGROUND ON ONE SIDE USING ADF

B079/B082 SKEW DF
B079/B082 ADD TONER CONDITION
B079/B082 ADD TONER CONDITION

B079/B082 BLANK DISPLAY


B079/B082 BLANK DISPLAY
B079/B082 BLANK DISPLAY
B079/B082 BLANK DISPLAY
B079/B082 CLOSE DOORS/COVERS INDICATION

B079/B082 CLOSE DOORS/COVERS INDICATION

B079/B082 COPYING IS DISPLAYED - NO OPERATION


B079/B082 CSS PROBLEM RDS SYSTEM
B079/B082 DEAD MACHINE, NO OPERATION
B079/B082 DEAD MACHINE, NO OPERATION
B079/B082 DEAD MACHINE, NO OPERATION
B079/B082 DEAD MACHINE, NO OPERATION
B079/B082 KEY COUNTER INFORMATION
B079/B082 KEY COUNTER INFORMATION
B079/B082 MIXED ORIGINAL ISSUES
B079/B082 OPERATION PANEL - DISPLAYS NOW LOADING

B079/B082 PADLOCK DISPLAYED NEXT TO DATE / TIME

B079/B082 PLEASE WAIT DISPLAYED IN COPY MODE


OTHER OPTION MAY WORK OK
B079/B082 STAMP DATA QUESTIONS
B079/B082 STAMP DATA QUESTIONS
B079/B082 TOUCH SCREEN CALIBRATION

B079/B082 WASTE TONER FULL DISPLAYED


B079/B082 REPORTS ON/OFF
Product Family Problem Desc
B079/B082 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
B079/B082 DEAD NO POWER
B079/B082 FINISHER INSTALL ISSUES

B079/B082 FINISHER INSTALL ISSUES

B079/B082 SP 7903 -133 BRIDGE RELAY SENSOR NOT


ACTUATED
B079/B082 BACKGROUND-DIRTY/GRAY
B079/B082 BACKGROUND-DIRTY/GRAY
B079/B082 BACKGROUND-DIRTY/GRAY
B079/B082 BACKGROUND-DIRTY/GRAY

B079/B082 BACKGROUND-DIRTY/GRAY
B079/B082 BACKGROUND-DIRTY/GRAY
B079/B082 DISTORTED IMAGE-DIGITIZED
B079/B082 DISTORTED IMAGE-DIGITIZED
B079/B082 DOUBLE/OFFSET IMAGE
B079/B082 DOUBLE/OFFSET IMAGE
B079/B082 DOUBLE/OFFSET IMAGE

B079/B082 DOUBLE/OFFSET IMAGE


B079/B082 IMAGE SHIFTING
B079/B082 LIGHT/FADED IMAGE
B079/B082 LIGHT/FADED IMAGE
B079/B082 LINES BLACK / LEAD TO TRAIL
B079/B082 LINES BLACK OP TO NON OP
B079/B082 LINES BLACK OP TO NON OP
B079/B082 SKEWED IMAGE
B079/B082 TONER LEAK/SPILL
B079/B082 MECHANICAL COUNTER NOT ADVANCING
B079/B082 MECHANICAL COUNTER NOT ADVANCING
B079/B082 MECHANICAL COUNTER NOT ADVANCING

B079/B082 TONER WASTE / SPILL / LEAK


Product Family Problem Desc
B079/B082 TONER WASTE / SPILL / LEAK
B079/B082 TONER WASTE / SPILL / LEAK
B079/B082 JAM C

B079/B082 JAM C
B079/B082 JAM CODE 012
B079/B082 JAM CODE 014
B079/B082 JAM CODE 014
B079/B082 JAM CODE 014
B079/B082 JAM CODE 028
B079/B082 JAM CODE 028
B079/B082 JAM CODE 029

B079/B082 JAM CODE 058


B079/B082 JAM CODE 058
B079/B082 JAMS WHEN USING COIN BOX OR CARD
READER
B079/B082 WRINKLED, CREASED OR DAMAGED COPIES
B079/B082 ADDRESS BOOK ERRORS
B079/B082 AS400 PRINTING

B079/B082 AS400 PRINTING

B079/B082 DRIVERS

B079/B082 LPR PRINTING


B079/B082 NETWORK DEVICES
B079/B082 PRINT OPTION NOT RECOGNIZED
B079/B082 PRINT OPTION NOT RECOGNIZED
B079/B082 SMTP

B079/B082 SORT GRAYED OUT

B079/B082 SC 101
B079/B082 SC 130
B079/B082 SC 304
Product Family Problem Desc
B079/B082 SC 321

B079/B082 SC 322

B079/B082 SC 322
B079/B082 SC 322
B079/B082 SC 322

B079/B082 SC 322
B079/B082 SC 326
B079/B082 SC 326
B079/B082 SC 329
B079/B082 SC 335
B079/B082 SC 350
B079/B082 SC 401
B079/B082 SC 402
B079/B082 SC 402
B079/B082 SC 450
B079/B082 SC 520
B079/B082 SC 541
B079/B082 SC 545
B079/B082 SC 546
B079/B082 SC 546
B079/B082 SC 621
B079/B082 SC 670
B079/B082 SC 670
B079/B082 SC 670
B079/B082 SC 670
B079/B082 SC 672
B079/B082 SC 672
B079/B082 SC 672
B079/B082 SC 672
B079/B082 SC 672
B079/B082 SC 700
B079/B082 SC 722
Product Family Problem Desc
B079/B082 SC 724
B079/B082 SC 724
B079/B082 SC 729
B079/B082 SC 819
B079/B082 SC 819
B079/B082 SC 819
B079/B082 SC 820
B079/B082 SC 820
B079/B082 SC 820
B079/B082 SC 824
B079/B082 SC 824
B079/B082 SC 827
B079/B082 SC 827
B079/B082 SC 828
B079/B082 SC 829
B079/B082 SC 860
B079/B082 SC 861
B079/B082 SC 863
B079/B082 SC 863
B079/B082 SC 870
B079/B082 SC 873
B079/B082 SC 873
B079/B082 SC 901
B079/B082 SC 925
B079/B082 SC 925
B079/B082 SC 955
B079/B082 SC 985
B079/B082 SC 985
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
Product Family Problem Desc
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990

B079/B082 SC 990
B079/B082 SC 991
B079/B082 SC 991
B079/B082 SC 995

B079/B082 SC 995
B079/B082 SC 997

B079/B082 SC 997
B079/B082 SC 997

B079/B082 CANNOT SCAN TO E-MAIL


B079/B082 SCANNER FUNCTIONS

B079/B082 SMTP
B079/B082 QUICK DIALING

B079/B082 SP MODES
B079/B082 USER TOOLS
B089/B093 DF JAMS
B089/B093 DF JAMS
B089/B093 APS NOT FUNCTIONING CORRECTLY
B089/B093 DOC SERVER ISSUES
B089/B093 HDD (COPIER) NOT RECOGNIZED
B089/B093 KEY IS DISPLAYED NEXT TO PAPER SIZE FOR
SPECIFIC CASSETTE
Product Family Problem Desc
B089/B093 MIXED ORIGINAL ISSUES

B089/B093 OPERATION PANEL DISPLAY'S FOREIGN


LANGUAGE
B089/B093 OPERATION PANEL DISPLAYS METRIC SIZES
B089/B093 PLEASE WAIT - NO FUSER LAMPS
B089/B093 SP MODES ARE IN JAPENESE
B089/B093 STAMP DATA QUESTIONS

B089/B093 STAMP DATA QUESTIONS

B089/B093 REPORTS ON/OFF


B089/B093 TRANSMIT/ TX IMAGE REDUCED
B089/B093 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B089/B093 DISTORTED IMAGE-DIGITIZED
B089/B093 LIGHT/FADED IMAGE

B089/B093 SPOTS-BLACK
B089/B093 ABNORMAL/ERRATIC OPERATION
B089/B093 NOISE
B089/B093 JAM A
B089/B093 JAM CODE 011
B089/B093 JAM CODE 011
B089/B093 JAM CODE 011
B089/B093 JAM CODE 012
B089/B093 JAM CODE 061
B089/B093 PASSWORDS

B089/B093 E 32
B089/B093 SC 101
B089/B093 SC 120
B089/B093 SC 144
B089/B093 SC 15-03
B089/B093 SC 320
B089/B093 SC 323
Product Family Problem Desc
B089/B093 SC 355
B089/B093 SC 390
B089/B093 SC 544
B089/B093 SC 546
B089/B093 SC 672
B089/B093 SC 672
B089/B093 SC 672
B089/B093 SC 725
B089/B093 SC 792
B089/B093 SC 819
B089/B093 SC 822
B089/B093 SC 829
B089/B093 SC 870
B089/B093 SC 870
B089/B093 SC 873
B089/B093 SC 873
B089/B093 SC 900
B089/B093 SC 925
B089/B093 SC 984
B089/B093 SC 990
B089/B093 SC 990
B089/B093 SC 991
B089/B093 CANNOT SCAN TO NETWORK
B089/B093 CANNOT SCAN TO NETWORK

B089/B093 SCAN ROUTER CONFIG/INSTALL

B089/B093 SCANNER CONFIGURATION

B121/B122/B123 ADD TONER CONDITION


B121/B122/B123 BURNING ELECTRICAL SMELL
B121/B122/B123 KEY COUNTER INFORMATION

B121/B122/B123 KEY COUNTER INFORMATION


B121/B122/B123 STAMP FUNCTION - CANNOT SELECT
Product Family Problem Desc
B121/B122/B123 BACKGROUND-DIRTY/GRAY
B121/B122/B123 BLANK IMAGE-PARTIAL/SPORATIC
B121/B122/B123 REGISTRATION INCORRECT
B121/B122/B123 SKEWED IMAGE
B121/B122/B123 SKEWED IMAGE
B121/B122/B123 JAM B
B121/B122/B123 JAM B
B121/B122/B123 JAM CODE 070
B121/B122/B123 PRINTS JUNK
B121/B122/B123 SC 121
B121/B122/B123 SC 820
B121/B122/B123 SC 820
B121/B122/B123 SC 820
B121/B122/B123 SC 829
B121/B122/B123 SC 982
B121/B122/B123 SCAN ROUTER ERRORS

B121/B122/B123 SCANNER OPTION NOT RECOGNIZED


B121/B122/B123 SCANNING DOES NOT FUNCTION
B121/B122/B123 FAX CONFIGURATION
B121/B122/B123 QUICK DIALING
B125 ADD TONER CONDITION
B125 ADD TONER CONDITION
B125 ADD TONER CONDITION
B125 BACKGROUND-DIRTY/GRAY
B125 BLANK IMAGE-ENTIRE PAGE
B125 BLANK IMAGE-ENTIRE PAGE
B125 INDICATORS/LIGHTS
B125 LIGHT/FADED IMAGE
B125 LIGHT/FADED IMAGE
B125 LINES BLACK / LEAD TO TRAIL
B125 LINES BLACK / LEAD TO TRAIL
B125 SKEWED IMAGE
B125 FUSING EXIT ISSUES
Product Family Problem Desc
B125 INK LEAK/SUPPLY
B125 INK LEAK/SUPPLY
B125 NOISE
B125 NOISE
B125 USER TOOLS
B125 JAM CODE 099
B125 BYPASS TRAY ISSUES
B125 PRINT OPTION NOT RECOGNIZED
B125 SC 300
B125 SC 360
B125 SC 401
B125 SC 401
B125 SC 401
B125 SC 401
B125 SC 508
B125 SC 541
B125 SC 605
B125 SC 990
B125 SCANNER FUNCTIONS
B129/B130/B168 MULTI SHEET FEED
B129/B130/B168 CLOSE DOORS/COVERS INDICATION
B129/B130/B168 CLOSE DOORS/COVERS INDICATION
B129/B130/B168 DEAD MACHINE, NO OPERATION
B129/B130/B168 ERRATIC ELECTRICAL PROBLEMS

B129/B130/B168 0-00
B129/B130/B168 STAMP FUNCTION - CANNOT SELECT
B129/B130/B168 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
B129/B130/B168 BLANK IMAGE-PARTIAL/SPORATIC
B129/B130/B168 DISTORTED IMAGE
B129/B130/B168 DISTORTED IMAGE-DIGITIZED
B129/B130/B168 LINES BLACK / LEAD TO TRAIL
B129/B130/B168 NOISE
Product Family Problem Desc
B129/B130/B168 JAM A
B129/B130/B168 FIRMWARE UPDATES
B129/B130/B168 SC 121
B129/B130/B168 SC 322
B129/B130/B168 SC 322
B129/B130/B168 SC 322
B129/B130/B168 SC 322
B129/B130/B168 SC 322
B129/B130/B168 SC 543
B129/B130/B168 SC 545
B129/B130/B168 SC 868
B129/B130/B168 SC 929
B129/B130/B168 SC 929
B129/B130/B168 SC 929
B129/B130/B168 SC 929
B129/B130/B168 USER TOOLS
B132/B200 CANNOT DETECT ORIGINAL
B132/B200 SKEW DF
B132/B200 ADD TONER CONDITION
B132/B200 ADD TONER CONDITION
B132/B200 ADD TONER CONDITION
B132/B200 ADD TONER CONDITION
B132/B200 BLANK DISPLAY
B132/B200 COPYING IS DISPLAYED - NO OPERATION
B132/B200 COPYING IS DISPLAYED - NO OPERATION
B132/B200 COPYING IS DISPLAYED - NO OPERATION
B132/B200 COUNTER ISSUES
B132/B200 DEAD MACHINE, NO OPERATION
B132/B200 DEAD MACHINE, NO OPERATION
B132/B200 DISPLAYS PLEASE WAIT-FIERY ONLY
B132/B200 ERRATIC ELECTRICAL PROBLEMS
B132/B200 ERRATIC ELECTRICAL PROBLEMS
B132/B200 ERRATIC ELECTRICAL PROBLEMS
B132/B200 "FIERY DISPLAY ISSUES"
Product Family Problem Desc
B132/B200 FIRMWARE UPDATES
B132/B200 INDICATORS/LIGHTS
B132/B200 INSTANT READY OR NO FUSING WARM UP
B132/B200 MUSIC CODES
B132/B200 OPERATION PANEL, ERRATIC OPERATION
B132/B200 OPERATION PANEL, ERRATIC OPERATION
B132/B200 PLEASE WAIT - NO FUSER LAMPS
B132/B200 PLEASE WAIT FUSER UP TO TEMP
B132/B200 PLEASE WAIT FUSER UP TO TEMP
B132/B200 PLEASE WAIT FUSER UP TO TEMP
B132/B200 POWER REQUIREMENTS
B132/B200 SCANS, DOES NOT PRINT, RETURNS TO READY-
MEMORY DOES DECREASE
B132/B200 COPIES COME OUT IN REVERSE ORDER TO
FINISHER
B132/B200 PUNCH HOLE POSITION
B132/B200 PUNCH QUESTIONS

B132/B200 NO POWER
B132/B200 BACKGROUND-DIRTY/GRAY
B132/B200 COLORS MISALIGNED
B132/B200 COLORS MISALIGNED
B132/B200 DISTORTED IMAGE-DIGITIZED
B132/B200 JITTER/BANDING
B132/B200 LINES BLACK / LEAD TO TRAIL
B132/B200 LINES WHITE / LEAD TO TRAIL
B132/B200 OVERTONING ALL COLORS
B132/B200 POOR FUSING
B132/B200 POOR FUSING
B132/B200 STREAKS
B132/B200 GENERAL INFORMATION
B132/B200 PARTS
B132/B200 PARTS
B132/B200 PARTS
B132/B200 SUPPLIES
Product Family Problem Desc
B132/B200 THROUGH PUT QUESTIONS
B132/B200 INVERTER JAMS
B132/B200 JAM CODE 001
B132/B200 JAM CODE 098
B132/B200 JAM CODE 099
B132/B200 CONTROLLER ERROR
B132/B200 CONTROLLER ERROR
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 CS 242
B132/B200 SC 101
B132/B200 SC 101
B132/B200 SC 101
B132/B200 SC 101
B132/B200 SC 120
B132/B200 SC 120
B132/B200 SC 120
B132/B200 SC 121
B132/B200 SC 121
B132/B200 SC 141
B132/B200 SC 141
B132/B200 SC 144
B132/B200 SC 144
B132/B200 SC 144
B132/B200 SC 161
B132/B200 SC 180
B132/B200 SC 180
B132/B200 SC 180
B132/B200 SC 180
B132/B200 SC 195
Product Family Problem Desc
B132/B200 SC 202

B132/B200 SC 202

B132/B200 SC 202
B132/B200 SC 203
B132/B200 SC 203
B132/B200 SC 204
B132/B200 SC 204
B132/B200 SC 205
B132/B200 SC 205
B132/B200 SC 210
B132/B200 SC 210
B132/B200 SC 211
B132/B200 SC 211
B132/B200 SC 212
B132/B200 SC 212
B132/B200 SC 213
B132/B200 SC 213
B132/B200 SC 220
B132/B200 SC 220
B132/B200 SC 220
B132/B200 SC 220
B132/B200 SC 220
B132/B200 SC 220
B132/B200 SC 221
B132/B200 SC 221
B132/B200 SC 221
B132/B200 SC 221
B132/B200 SC 221
B132/B200 SC 222
B132/B200 SC 222
B132/B200 SC 222
B132/B200 SC 222
B132/B200 SC 222
Product Family Problem Desc
B132/B200 SC 223
B132/B200 SC 223
B132/B200 SC 223
B132/B200 SC 223
B132/B200 SC 223
B132/B200 SC 224
B132/B200 SC 224
B132/B200 SC 224
B132/B200 SC 224
B132/B200 SC 224
B132/B200 SC 225
B132/B200 SC 225
B132/B200 SC 225
B132/B200 SC 225
B132/B200 SC 225
B132/B200 SC 226
B132/B200 SC 226
B132/B200 SC 226
B132/B200 SC 226
B132/B200 SC 226
B132/B200 SC 227
B132/B200 SC 227
B132/B200 SC 227
B132/B200 SC 227
B132/B200 SC 227
B132/B200 SC 230
B132/B200 SC 231
B132/B200 SC 231
B132/B200 SC 231
B132/B200 SC 231
B132/B200 SC 231
B132/B200 SC 232
B132/B200 SC 232
B132/B200 SC 232
Product Family Problem Desc
B132/B200 SC 232
B132/B200 SC 232
B132/B200 SC 233
B132/B200 SC 233
B132/B200 SC 233
B132/B200 SC 233
B132/B200 SC 233
B132/B200 SC 234
B132/B200 SC 234
B132/B200 SC 234
B132/B200 SC 234
B132/B200 SC 234
B132/B200 SC 235
B132/B200 SC 235
B132/B200 SC 235
B132/B200 SC 235
B132/B200 SC 235
B132/B200 SC 236
B132/B200 SC 236
B132/B200 SC 236
B132/B200 SC 236
B132/B200 SC 236
B132/B200 SC 237
B132/B200 SC 237
B132/B200 SC 237
B132/B200 SC 237
B132/B200 SC 237
B132/B200 SC 240
B132/B200 SC 240
B132/B200 SC 241
B132/B200 SC 241
B132/B200 SC 243
B132/B200 SC 243
B132/B200 SC 268
Product Family Problem Desc
B132/B200 SC 268
B132/B200 SC 268
B132/B200 SC 269
B132/B200 SC 269
B132/B200 SC 269
B132/B200 SC 270
B132/B200 SC 270
B132/B200 SC 271
B132/B200 SC 271
B132/B200 SC 272
B132/B200 SC 272
B132/B200 SC 285
B132/B200 SC 285
B132/B200 SC 300
B132/B200 SC 300
B132/B200 SC 300
B132/B200 SC 301
B132/B200 SC 301
B132/B200 SC 301
B132/B200 SC 302
B132/B200 SC 302
B132/B200 SC 302
B132/B200 SC 303
B132/B200 SC 303
B132/B200 SC 303
B132/B200 SC 312
B132/B200 SC 312
B132/B200 SC 313
B132/B200 SC 313
B132/B200 SC 314
B132/B200 SC 314
B132/B200 SC 315
B132/B200 SC 315
B132/B200 SC 316
Product Family Problem Desc
B132/B200 SC 316
B132/B200 SC 316
B132/B200 SC 317
B132/B200 SC 317
B132/B200 SC 317
B132/B200 SC 318
B132/B200 SC 318
B132/B200 SC 318
B132/B200 SC 319
B132/B200 SC 319
B132/B200 SC 319
B132/B200 SC 320
B132/B200 SC 320
B132/B200 SC 320
B132/B200 SC 320
B132/B200 SC 320
B132/B200 SC 321
B132/B200 SC 321
B132/B200 SC 321
B132/B200 SC 321
B132/B200 SC 321
B132/B200 SC 322
B132/B200 SC 322
B132/B200 SC 322
B132/B200 SC 322
B132/B200 SC 322
B132/B200 SC 323
B132/B200 SC 323
B132/B200 SC 323
B132/B200 SC 323
B132/B200 SC 323
B132/B200 SC 324
B132/B200 SC 324
B132/B200 SC 324
Product Family Problem Desc
B132/B200 SC 325
B132/B200 SC 325
B132/B200 SC 325
B132/B200 SC 326
B132/B200 SC 326
B132/B200 SC 326
B132/B200 SC 327

B132/B200 SC 327
B132/B200 SC 327
B132/B200 SC 335
B132/B200 SC 336
B132/B200 SC 337
B132/B200 SC 338
B132/B200 SC 339
B132/B200 SC 340
B132/B200 SC 341
B132/B200 SC 342
B132/B200 SC 343
B132/B200 SC 348
B132/B200 SC 348
B132/B200 SC 348
B132/B200 SC 348
B132/B200 SC 360
B132/B200 SC 360
B132/B200 SC 361
B132/B200 SC 361
B132/B200 SC 362
B132/B200 SC 362
B132/B200 SC 363
B132/B200 SC 363
B132/B200 SC 364
B132/B200 SC 364
B132/B200 SC 365
Product Family Problem Desc
B132/B200 SC 365
B132/B200 SC 366
B132/B200 SC 366
B132/B200 SC 367
B132/B200 SC 367
B132/B200 SC 372
B132/B200 SC 373
B132/B200 SC 374
B132/B200 SC 375
B132/B200 SC 396
B132/B200 SC 396
B132/B200 SC 396
B132/B200 SC 397
B132/B200 SC 397
B132/B200 SC 397
B132/B200 SC 398
B132/B200 SC 398
B132/B200 SC 398
B132/B200 SC 399
B132/B200 SC 399
B132/B200 SC 399
B132/B200 SC 400
B132/B200 SC 400
B132/B200 SC 400
B132/B200 SC 410

B132/B200 SC 410
B132/B200 SC 412
B132/B200 SC 412
B132/B200 SC 412
B132/B200 SC 412
B132/B200 SC 412
B132/B200 SC 412
B132/B200 SC 414
Product Family Problem Desc
B132/B200 SC 414
B132/B200 SC 414
B132/B200 SC 414
B132/B200 SC 414
B132/B200 SC 414
B132/B200 SC 415
B132/B200 SC 415
B132/B200 SC 415
B132/B200 SC 415
B132/B200 SC 415
B132/B200 SC 415
B132/B200 SC 416
B132/B200 SC 416
B132/B200 SC 416
B132/B200 SC 416
B132/B200 SC 416
B132/B200 SC 416
B132/B200 SC 417
B132/B200 SC 417
B132/B200 SC 417
B132/B200 SC 417
B132/B200 SC 417
B132/B200 SC 417
B132/B200 SC 418
B132/B200 SC 420
B132/B200 SC 421
B132/B200 SC 422
B132/B200 SC 423
B132/B200 SC 424
B132/B200 SC 425
B132/B200 SC 426
B132/B200 SC 427
B132/B200 SC 432
B132/B200 SC 433
Product Family Problem Desc
B132/B200 SC 434
B132/B200 SC 435
B132/B200 SC 436
B132/B200 SC 437
B132/B200 SC 438
B132/B200 SC 438
B132/B200 SC 438
B132/B200 SC 438
B132/B200 SC 440
B132/B200 SC 440
B132/B200 SC 440
B132/B200 SC 440
B132/B200 SC 441
B132/B200 SC 441
B132/B200 SC 441
B132/B200 SC 441
B132/B200 SC 442
B132/B200 SC 442
B132/B200 SC 442
B132/B200 SC 442
B132/B200 SC 443
B132/B200 SC 443
B132/B200 SC 443
B132/B200 SC 443
B132/B200 SC 445
B132/B200 SC 445
B132/B200 SC 445
B132/B200 SC 445
B132/B200 SC 446
B132/B200 SC 446
B132/B200 SC 450
B132/B200 SC 455
B132/B200 SC 455
B132/B200 SC 460
Product Family Problem Desc
B132/B200 SC 460
B132/B200 SC 484
B132/B200 SC 485
B132/B200 SC 487
B132/B200 SC 487
B132/B200 SC 488
B132/B200 SC 490
B132/B200 SC 496
B132/B200 SC 497
B132/B200 SC 498
B132/B200 SC 499
B132/B200 SC 499
B132/B200 SC 499
B132/B200 SC 503
B132/B200 SC 503
B132/B200 SC 504
B132/B200 SC 504
B132/B200 SC 505
B132/B200 SC 505
B132/B200 SC 506
B132/B200 SC 506
B132/B200 SC 510
B132/B200 SC 510
B132/B200 SC 510
B132/B200 SC 515
B132/B200 SC 516
B132/B200 SC 520
B132/B200 SC 520
B132/B200 SC 530
B132/B200 SC 530
B132/B200 SC 531
B132/B200 SC 531
B132/B200 SC 532
B132/B200 SC 532
Product Family Problem Desc
B132/B200 SC 534
B132/B200 SC 535
B132/B200 SC 541
B132/B200 SC 542
B132/B200 SC 542
B132/B200 SC 542
B132/B200 SC 543
B132/B200 SC 543
B132/B200 SC 544
B132/B200 SC 544
B132/B200 SC 544
B132/B200 SC 545
B132/B200 SC 545
B132/B200 SC 546
B132/B200 SC 546
B132/B200 SC 548
B132/B200 SC 548
B132/B200 SC 549
B132/B200 SC 549
B132/B200 SC 549
B132/B200 SC 550
B132/B200 SC 550
B132/B200 SC 550
B132/B200 SC 551
B132/B200 SC 551
B132/B200 SC 552
B132/B200 SC 552
B132/B200 SC 553
B132/B200 SC 553
B132/B200 SC 553
B132/B200 SC 553
B132/B200 SC 554
B132/B200 SC 554
B132/B200 SC 554
Product Family Problem Desc
B132/B200 SC 555
B132/B200 SC 555
B132/B200 SC 556
B132/B200 SC 556
B132/B200 SC 561
B132/B200 SC 561
B132/B200 SC 562
B132/B200 SC 563
B132/B200 SC 563
B132/B200 SC 563
B132/B200 SC 564
B132/B200 SC 564
B132/B200 SC 564
B132/B200 SC 565
B132/B200 SC 565
B132/B200 SC 585
B132/B200 SC 585
B132/B200 SC 585
B132/B200 SC 620
B132/B200 SC 621
B132/B200 SC 621
B132/B200 SC 621
B132/B200 SC 621
B132/B200 SC 622
B132/B200 SC 622

B132/B200 SC 622
B132/B200 SC 622
B132/B200 SC 630
B132/B200 SC 632
B132/B200 SC 632
B132/B200 SC 633
B132/B200 SC 633
B132/B200 SC 634
Product Family Problem Desc
B132/B200 SC 634
B132/B200 SC 635
B132/B200 SC 635
B132/B200 SC 670
B132/B200 SC 670
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 680
B132/B200 SC 680
B132/B200 SC 687
B132/B200 SC 687
B132/B200 SC 687
B132/B200 SC 701
B132/B200 SC 701
B132/B200 SC 701
B132/B200 SC 701
B132/B200 SC 702
B132/B200 SC 702
B132/B200 SC 702
B132/B200 SC 721
B132/B200 SC 721
B132/B200 SC 721
B132/B200 SC 723
B132/B200 SC 724
B132/B200 SC 724
B132/B200 SC 724
B132/B200 SC 724
B132/B200 SC 725
B132/B200 SC 725
Product Family Problem Desc
B132/B200 SC 725
B132/B200 SC 726
B132/B200 SC 726
B132/B200 SC 726
B132/B200 SC 727
B132/B200 SC 727
B132/B200 SC 727
B132/B200 SC 728
B132/B200 SC 728
B132/B200 SC 728
B132/B200 SC 730
B132/B200 SC 730
B132/B200 SC 730
B132/B200 SC 740
B132/B200 SC 741
B132/B200 SC 742
B132/B200 SC 742
B132/B200 SC 743
B132/B200 SC 744
B132/B200 SC 750
B132/B200 SC 750
B132/B200 SC 750
B132/B200 SC 751
B132/B200 SC 751
B132/B200 SC 751
B132/B200 SC 752
B132/B200 SC 752
B132/B200 SC 753
B132/B200 SC 753
B132/B200 SC 753
B132/B200 SC 760
B132/B200 SC 760
B132/B200 SC 761
B132/B200 SC 761
Product Family Problem Desc
B132/B200 SC 761
B132/B200 SC 762
B132/B200 SC 762
B132/B200 SC 762
B132/B200 SC 763
B132/B200 SC 764
B132/B200 SC 765
B132/B200 SC 766
B132/B200 SC 767
B132/B200 SC 770
B132/B200 SC 770
B132/B200 SC 775
B132/B200 SC 780
B132/B200 SC 781
B132/B200 SC 782
B132/B200 SC 790
B132/B200 SC 818
B132/B200 SC 818
B132/B200 SC 818
B132/B200 SC 834
B132/B200 SC 880
B132/B200 SC 992
B135/B138/B182/B183 BACKGROUND ON ONE SIDE USING ADF
B135/B138/B182/B183 BACKGROUND ON ONE SIDE USING ADF

B135/B138/B182/B183 SKEW DF
B135/B138/B182/B183 ADD TONER CONDITION
B135/B138/B182/B183 ADD TONER CONDITION

B135/B138/B182/B183 BLANK DISPLAY


B135/B138/B182/B183 BLANK DISPLAY
B135/B138/B182/B183 BLANK DISPLAY
B135/B138/B182/B183 BLANK DISPLAY
B135/B138/B182/B183 CLOSE DOORS/COVERS INDICATION
Product Family Problem Desc
B135/B138/B182/B183 CLOSE DOORS/COVERS INDICATION

B135/B138/B182/B183 COPYING IS DISPLAYED - NO OPERATION


B135/B138/B182/B183 CSS PROBLEM RDS SYSTEM
B135/B138/B182/B183 DEAD MACHINE, NO OPERATION
B135/B138/B182/B183 DEAD MACHINE, NO OPERATION
B135/B138/B182/B183 DEAD MACHINE, NO OPERATION
B135/B138/B182/B183 DEAD MACHINE, NO OPERATION
B135/B138/B182/B183 KEY COUNTER INFORMATION
B135/B138/B182/B183 KEY COUNTER INFORMATION
B135/B138/B182/B183 MIXED ORIGINAL ISSUES
B135/B138/B182/B183 OPERATION PANEL - DISPLAYS NOW LOADING

B135/B138/B182/B183 PADLOCK DISPLAYED NEXT TO DATE / TIME

B135/B138/B182/B183 PLEASE WAIT DISPLAYED IN COPY MODE


OTHER OPTION MAY WORK OK
B135/B138/B182/B183 STAMP DATA QUESTIONS
B135/B138/B182/B183 STAMP DATA QUESTIONS
B135/B138/B182/B183 TOUCH SCREEN CALIBRATION

B135/B138/B182/B183 WASTE TONER FULL DISPLAYED


B135/B138/B182/B183 REPORTS ON/OFF

B135/B138/B182/B183 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
B135/B138/B182/B183 DEAD NO POWER
B135/B138/B182/B183 FINISHER INSTALL ISSUES

B135/B138/B182/B183 FINISHER INSTALL ISSUES

B135/B138/B182/B183 SP 7903 -133 BRIDGE RELAY SENSOR NOT


ACTUATED
B135/B138/B182/B183 BACKGROUND-DIRTY/GRAY
B135/B138/B182/B183 BACKGROUND-DIRTY/GRAY
B135/B138/B182/B183 BACKGROUND-DIRTY/GRAY
Product Family Problem Desc
B135/B138/B182/B183 BACKGROUND-DIRTY/GRAY

B135/B138/B182/B183 BACKGROUND-DIRTY/GRAY
B135/B138/B182/B183 BACKGROUND-DIRTY/GRAY
B135/B138/B182/B183 DISTORTED IMAGE-DIGITIZED
B135/B138/B182/B183 DISTORTED IMAGE-DIGITIZED
B135/B138/B182/B183 DOUBLE/OFFSET IMAGE
B135/B138/B182/B183 DOUBLE/OFFSET IMAGE
B135/B138/B182/B183 DOUBLE/OFFSET IMAGE

B135/B138/B182/B183 DOUBLE/OFFSET IMAGE


B135/B138/B182/B183 IMAGE SHIFTING
B135/B138/B182/B183 LIGHT/FADED IMAGE
B135/B138/B182/B183 LIGHT/FADED IMAGE
B135/B138/B182/B183 LINES BLACK / LEAD TO TRAIL
B135/B138/B182/B183 LINES BLACK OP TO NON OP
B135/B138/B182/B183 LINES BLACK OP TO NON OP
B135/B138/B182/B183 SKEWED IMAGE
B135/B138/B182/B183 TONER LEAK/SPILL
B135/B138/B182/B183 MECHANICAL COUNTER NOT ADVANCING
B135/B138/B182/B183 MECHANICAL COUNTER NOT ADVANCING
B135/B138/B182/B183 MECHANICAL COUNTER NOT ADVANCING

B135/B138/B182/B183 TONER WASTE / SPILL / LEAK


B135/B138/B182/B183 TONER WASTE / SPILL / LEAK
B135/B138/B182/B183 TONER WASTE / SPILL / LEAK
B135/B138/B182/B183 JAM C

B135/B138/B182/B183 JAM C
B135/B138/B182/B183 JAM CODE 012
B135/B138/B182/B183 JAM CODE 014
B135/B138/B182/B183 JAM CODE 014
B135/B138/B182/B183 JAM CODE 014
B135/B138/B182/B183 JAM CODE 028
B135/B138/B182/B183 JAM CODE 028
Product Family Problem Desc
B135/B138/B182/B183 JAM CODE 029

B135/B138/B182/B183 JAM CODE 058


B135/B138/B182/B183 JAM CODE 058
B135/B138/B182/B183 JAMS WHEN USING COIN BOX OR CARD
READER
B135/B138/B182/B183 WRINKLED, CREASED OR DAMAGED COPIES
B135/B138/B182/B183 ADDRESS BOOK ERRORS
B135/B138/B182/B183 AS400 PRINTING

B135/B138/B182/B183 AS400 PRINTING

B135/B138/B182/B183 DRIVERS

B135/B138/B182/B183 LPR PRINTING


B135/B138/B182/B183 NETWORK DEVICES
B135/B138/B182/B183 PRINT OPTION NOT RECOGNIZED
B135/B138/B182/B183 PRINT OPTION NOT RECOGNIZED
B135/B138/B182/B183 SMTP

B135/B138/B182/B183 SORT GRAYED OUT

B135/B138/B182/B183 SC 101
B135/B138/B182/B183 SC 130
B135/B138/B182/B183 SC 304
B135/B138/B182/B183 SC 321

B135/B138/B182/B183 SC 322

B135/B138/B182/B183 SC 322
B135/B138/B182/B183 SC 322
B135/B138/B182/B183 SC 322

B135/B138/B182/B183 SC 322
B135/B138/B182/B183 SC 326
B135/B138/B182/B183 SC 326
B135/B138/B182/B183 SC 329
Product Family Problem Desc
B135/B138/B182/B183 SC 335
B135/B138/B182/B183 SC 350
B135/B138/B182/B183 SC 401
B135/B138/B182/B183 SC 402
B135/B138/B182/B183 SC 402
B135/B138/B182/B183 SC 450
B135/B138/B182/B183 SC 520
B135/B138/B182/B183 SC 541
B135/B138/B182/B183 SC 545
B135/B138/B182/B183 SC 546
B135/B138/B182/B183 SC 546
B135/B138/B182/B183 SC 621
B135/B138/B182/B183 SC 670
B135/B138/B182/B183 SC 670
B135/B138/B182/B183 SC 670
B135/B138/B182/B183 SC 670
B135/B138/B182/B183 SC 672
B135/B138/B182/B183 SC 672
B135/B138/B182/B183 SC 672
B135/B138/B182/B183 SC 672
B135/B138/B182/B183 SC 672
B135/B138/B182/B183 SC 700
B135/B138/B182/B183 SC 722
B135/B138/B182/B183 SC 724
B135/B138/B182/B183 SC 724
B135/B138/B182/B183 SC 729
B135/B138/B182/B183 SC 819
B135/B138/B182/B183 SC 819
B135/B138/B182/B183 SC 819
B135/B138/B182/B183 SC 820
B135/B138/B182/B183 SC 820
B135/B138/B182/B183 SC 820
B135/B138/B182/B183 SC 824
B135/B138/B182/B183 SC 824
Product Family Problem Desc
B135/B138/B182/B183 SC 827
B135/B138/B182/B183 SC 827
B135/B138/B182/B183 SC 828
B135/B138/B182/B183 SC 829
B135/B138/B182/B183 SC 860
B135/B138/B182/B183 SC 861
B135/B138/B182/B183 SC 863
B135/B138/B182/B183 SC 863
B135/B138/B182/B183 SC 870
B135/B138/B182/B183 SC 873
B135/B138/B182/B183 SC 873
B135/B138/B182/B183 SC 901
B135/B138/B182/B183 SC 925
B135/B138/B182/B183 SC 925
B135/B138/B182/B183 SC 955
B135/B138/B182/B183 SC 985
B135/B138/B182/B183 SC 985
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990

B135/B138/B182/B183 SC 990
Product Family Problem Desc
B135/B138/B182/B183 SC 991
B135/B138/B182/B183 SC 991
B135/B138/B182/B183 SC 995

B135/B138/B182/B183 SC 995
B135/B138/B182/B183 SC 997

B135/B138/B182/B183 SC 997
B135/B138/B182/B183 SC 997

B135/B138/B182/B183 CANNOT SCAN TO E-MAIL


B135/B138/B182/B183 SCANNER FUNCTIONS

B135/B138/B182/B183 SMTP
B135/B138/B182/B183 QUICK DIALING

B135/B138/B182/B183 SP MODES
B135/B138/B182/B183 USER TOOLS
B140-B143/B163/B228 APS MALFUNCTION
B140-B143/B163/B228 BACKGROUND ON ONE SIDE USING ADF
B140-B143/B163/B228 IMAGE SHIFTING
B140-B143/B163/B228 IMAGE SHIFTING
B140-B143/B163/B228 IMAGE SHIFTING
B140-B143/B163/B228 BLANK DISPLAY
B140-B143/B163/B228 BLANK DISPLAY
B140-B143/B163/B228 BLANK DISPLAY
B140-B143/B163/B228 CLOSE DOORS/COVERS INDICATION
B140-B143/B163/B228 CLOSE DOORS/COVERS INDICATION
B140-B143/B163/B228 CLOSE DOORS/COVERS INDICATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
Product Family Problem Desc
B140-B143/B163/B228 DEAD MACHINE, NO OPERATION
B140-B143/B163/B228 DEAD MACHINE, NO OPERATION
B140-B143/B163/B228 DEAD MACHINE, NO OPERATION
B140-B143/B163/B228 DISPLAYS PLEASE WAIT-FIERY ONLY
B140-B143/B163/B228 ERRATIC ELECTRICAL PROBLEMS
B140-B143/B163/B228 FIRMWARE LOADING ISSUES
B140-B143/B163/B228 FIRMWARE UPDATES
B140-B143/B163/B228 MEMORY QUESTIONS
B140-B143/B163/B228 NO READY OR WAIT INDICATORS
B140-B143/B163/B228 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B140-B143/B163/B228 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
B140-B143/B163/B228 OPERATION PANEL DISPLAYS METRIC SIZES
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 STAMP DATA QUESTIONS
B140-B143/B163/B228 TOUCH SCREEN CALIBRATION
B140-B143/B163/B228 WASTE TONER FULL DISPLAYED
B140-B143/B163/B228 FUSER WEB MESSAGE
B140-B143/B163/B228 FUSER WEB MESSAGE
B140-B143/B163/B228 ADD STAPLE INDICATION
B140-B143/B163/B228 FINISHER - NOT STAPLING FULL SET
B140-B143/B163/B228 FINISHER - NOT STAPLING FULL SET
B140-B143/B163/B228 FINISHER ENTRANCE JAMS
B140-B143/B163/B228 POOR STACKING IN SHIFT TRAY
Product Family Problem Desc
B140-B143/B163/B228 POORLY STAPLED OR JOGGED SETS
B140-B143/B163/B228 POORLY STAPLED OR JOGGED SETS
B140-B143/B163/B228 POORLY STAPLED OR JOGGED SETS
B140-B143/B163/B228 POORLY STAPLED OR JOGGED SETS
B140-B143/B163/B228 PUNCH UNIT - MOTOR RUNS ALL THE TIME
B140-B143/B163/B228 STAPLER - SCREWS FALLING OUT OF STAPLER
TRAY SLIDE RAIL
B140-B143/B163/B228 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
B140-B143/B163/B228 BLURRED IMAGE
B140-B143/B163/B228 DISTORTED IMAGE
B140-B143/B163/B228 DISTORTED IMAGE-DIGITIZED
B140-B143/B163/B228 DISTORTED IMAGE-DIGITIZED

B140-B143/B163/B228 DISTORTED IMAGE-DIGITIZED


B140-B143/B163/B228 DISTORTED IMAGE-DIGITIZED
B140-B143/B163/B228 DISTORTED IMAGE-DIGITIZED
B140-B143/B163/B228 DOUBLE/OFFSET IMAGE
B140-B143/B163/B228 DOUBLE/OFFSET IMAGE
B140-B143/B163/B228 DOUBLE/OFFSET IMAGE
B140-B143/B163/B228 DOUBLE/OFFSET IMAGE
B140-B143/B163/B228 INDICATORS/LIGHTS
B140-B143/B163/B228 LIGHT/FADED IMAGE
B140-B143/B163/B228 LIGHT/FADED IMAGE
B140-B143/B163/B228 LIGHT/FADED IMAGE
B140-B143/B163/B228 LIGHT/FADED IMAGE
B140-B143/B163/B228 LINES BLACK / LEAD TO TRAIL
B140-B143/B163/B228 LINES BLACK / LEAD TO TRAIL
B140-B143/B163/B228 LINES BLACK / LEAD TO TRAIL
B140-B143/B163/B228 LINES BLACK / LEAD TO TRAIL
B140-B143/B163/B228 LINES BLACK OP TO NON OP
B140-B143/B163/B228 LINES WHITE / LEAD TO TRAIL
B140-B143/B163/B228 SKEWED IMAGE
B140-B143/B163/B228 TONER LEAK/SPILL
B140-B143/B163/B228 PARTS
Product Family Problem Desc
B140-B143/B163/B228 SD CARD QUESTIONS
B140-B143/B163/B228 SPECIFICATIONS
B140-B143/B163/B228 TAB QUESTIONS
B140-B143/B163/B228 USER CODE QUESTIONS
B140-B143/B163/B228 USER CODE QUESTIONS
B140-B143/B163/B228 USER TOOLS
B140-B143/B163/B228 USER TOOLS
B140-B143/B163/B228 USER TOOLS

B140-B143/B163/B228 USER TOOLS


B140-B143/B163/B228 JAM CODE 003
B140-B143/B163/B228 JAM CODE 057
B140-B143/B163/B228 JAM CODE 072
B140-B143/B163/B228 JAM CODE 105
B140-B143/B163/B228 JAM CODE 105
B140-B143/B163/B228 JAM CODE 106
B140-B143/B163/B228 JAM CODE 106
B140-B143/B163/B228 JAM CODE 109
B140-B143/B163/B228 JAM CODE 109
B140-B143/B163/B228 JAM CODE 123
B140-B143/B163/B228 JAM CODE 125
B140-B143/B163/B228 CONSTANT ADD PAPER / RESET TRAY
B140-B143/B163/B228 EXTERNAL LCT FEED IN JAMS
B140-B143/B163/B228 CONTROLLER ERROR
B140-B143/B163/B228 DRIVERS
B140-B143/B163/B228 ERROR MESSAGES
B140-B143/B163/B228 PRINT OPTION NOT RECOGNIZED
B140-B143/B163/B228 PRINT OPTION NOT RECOGNIZED
B140-B143/B163/B228 PRINT OPTION NOT RECOGNIZED
B140-B143/B163/B228 PRINT OPTION NOT RECOGNIZED

B140-B143/B163/B228 PRINT OPTION NOT RECOGNIZED


B140-B143/B163/B228 E 32
B140-B143/B163/B228 E 32
B140-B143/B163/B228 E 44
Product Family Problem Desc
B140-B143/B163/B228 SC 120
B140-B143/B163/B228 SC 120
B140-B143/B163/B228 SC 121
B140-B143/B163/B228 SC 121
B140-B143/B163/B228 SC 122
B140-B143/B163/B228 SC 122
B140-B143/B163/B228 SC 122
B140-B143/B163/B228 SC 181
B140-B143/B163/B228 SC 183
B140-B143/B163/B228 SC 305
B140-B143/B163/B228 SC 305
B140-B143/B163/B228 SC 322
B140-B143/B163/B228 SC 337
B140-B143/B163/B228 SC 337
B140-B143/B163/B228 SC 345
B140-B143/B163/B228 SC 402
B140-B143/B163/B228 SC 402
B140-B143/B163/B228 SC 440
B140-B143/B163/B228 SC 440
B140-B143/B163/B228 SC 495

B140-B143/B163/B228 SC 495
B140-B143/B163/B228 SC 495
B140-B143/B163/B228 SC 495
B140-B143/B163/B228 SC 542
B140-B143/B163/B228 SC 542
B140-B143/B163/B228 SC 542
B140-B143/B163/B228 SC 543
B140-B143/B163/B228 SC 543
B140-B143/B163/B228 SC 543
B140-B143/B163/B228 SC 544
B140-B143/B163/B228 SC 545
B140-B143/B163/B228 SC 550
B140-B143/B163/B228 SC 551
Product Family Problem Desc
B140-B143/B163/B228 SC 551
B140-B143/B163/B228 SC 551
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555

B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 569
B140-B143/B163/B228 SC 569
B140-B143/B163/B228 SC 611
B140-B143/B163/B228 SC 611
B140-B143/B163/B228 SC 620
B140-B143/B163/B228 SC 670
B140-B143/B163/B228 SC 670
B140-B143/B163/B228 SC 670
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 701
B140-B143/B163/B228 SC 819
B140-B143/B163/B228 SC 819
B140-B143/B163/B228 SC 819
B140-B143/B163/B228 SC 824
B140-B143/B163/B228 SC 834
Product Family Problem Desc
B140-B143/B163/B228 SC 860
B140-B143/B163/B228 SC 863
B140-B143/B163/B228 SC 870
B140-B143/B163/B228 SC 870
B140-B143/B163/B228 SC 873
B140-B143/B163/B228 SC 901
B140-B143/B163/B228 SC 990
B140-B143/B163/B228 SC 990
B140-B143/B163/B228 SC 990
B140-B143/B163/B228 SC 992
B140-B143/B163/B228 SCANNING DOES NOT FUNCTION
B147/B149/B190 BACKGROUND ON ONE SIDE USING ADF
B147/B149/B190 SKEW DF
B147/B149/B190 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B147/B149/B190 CONSTANT ADD PAPER
B147/B149/B190 OPERATION PANEL - DISPLAYS SET FUSER UNIT

B147/B149/B190 PLEASE WAIT DISPLAYED IN COPY MODE


OTHER OPTION MAY WORK OK
B147/B149/B190 STAMP DATA QUESTIONS
B147/B149/B190 TOUCH SCREEN CALIBRATION
B147/B149/B190 DISTORTED IMAGE-DIGITIZED
B147/B149/B190 IMAGE SHIFTING
B147/B149/B190 IMAGE SHIFTING
B147/B149/B190 OIL MARKS
B147/B149/B190 OIL MARKS
B147/B149/B190 REGISTRATION SIDE TO SIDE INCORRECT
B147/B149/B190 DOG EARS
B147/B149/B190 SUPPLIES
B147/B149/B190 JAM CODE 065
B147/B149/B190 CONTROLLER ERROR
B147/B149/B190 PRINTS JUNK
B147/B149/B190 SC 541
B147/B149/B190 SC 620
Product Family Problem Desc
B147/B149/B190 SC 690
B147/B149/B190 SC 818
B147/B149/B190 SC 824
B147/B149/B190 SC 827
B147/B149/B190 SC 990
B174 COUNTER ISSUES
B174 PARTS
B174 PRINTS JUNK
B178/B180/B202 OPERATION PANEL - DISPLAYS SET FUSER UNIT

B178/B180/B202 TRAY WILL NOT RAISE


B178/B180/B202 COLOR INCORRECT
B178/B180/B202 DOUBLE/OFFSET IMAGE
B178/B180/B202 LINES BLACK / LEAD TO TRAIL
B178/B180/B202 CONSTANT ADD PAPER
B178/B180/B202 NOISE
B178/B180/B202 SW APPLICATION ERRORS
B178/B180/B202 USER CODE QUESTIONS
B178/B180/B202 DOG EARS
B178/B180/B202 INTERMITTENT JAMMING
B178/B180/B202 JAM DUPLEX
B178/B180/B202 SCAN ROUTER ERRORS
B186 BURNING ELECTRICAL SMELL
B186 COUNTER ISSUES
B186 OPERATION PANEL DISPLAYS - FOUR TRAYS
B186 FOLDING ERROR
B186 GENERAL INFORMATION
B186 COLORS MISALIGNED
B186 JAM A
B186 JAM DUPLEX
B186 JAM DUPLEX
B186 PASSWORDS
B186 PRINT OPTION NOT RECOGNIZED
B186 E 03
Product Family Problem Desc
B205/B209 DF FEED IN JAMS
B205/B209 ADD TONER CONDITION
B205/B209 PLEASE WAIT - NO FUSER LAMPS
B205/B209 PLEASE WAIT DISPLAYED AFTER EXITING
ENERGY SAVER, M/C LOCKED
B205/B209 TRANSMIT/ TX IMAGE REDUCED
B205/B209 LINES BLACK / LEAD TO TRAIL
B205/B209 JAM CODE 016

B205/B209 JAM CODE 061


B205/B209 JAM CODE 061
B205/B209 DOS APPLICATION CONFIG/INSTALL
B205/B209 SC 101
B205/B209 SC 323
B205/B209 SC 355
B205/B209 SC 650
B205/B209 SC 672
B205/B209 SC 672
B205/B209 SC 672
B205/B209 SC 819
B205/B209 SC 824
B205/B209 SC 829
B205/B209 SC 870
B205/B209 SC 870
B205/B209 SC 870
B205/B209 SC 870
B205/B209 SC 870
B205/B209 SC 870
B205/B209 SC 870
B205/B209 SC 870
B205/B209 SC 870
B205/B209 SC 870
B205/B209 SC 870
B205/B209 SC 870
B205/B209 SC 925
Product Family Problem Desc
B205/B209 SCANNER CONFIGURATION
B222/B224/G878 BLANK DISPLAY
B222/B224/G878 PUNCH QUESTIONS
B222/B224/G878 SHIFT TRAY ERRATIC MOVEMENT
B222/B224/G878 ERROR MESSAGES
B230/B237 STAPLE POSITION
B230/B237 SC 222
B230/B237 SC 792
B230/B237 SC 792
B234/B235/B236 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B234/B235/B236 DEAD MACHINE, NO OPERATION
B234/B235/B236 FIRMWARE UPDATES
B234/B235/B236 NO READY OR WAIT INDICATORS
B234/B235/B236 NO READY OR WAIT INDICATORS
B234/B235/B236 PLEASE WAIT FUSER UP TO TEMP
B234/B235/B236 STAMP DATA QUESTIONS
B234/B235/B236 WASTE TONER FULL DISPLAYED
B234/B235/B236 POORLY STAPLED OR JOGGED SETS
B234/B235/B236 GBC ENTRANCE JAMS
B234/B235/B236 GBC ENTRANCE JAMS
B234/B235/B236 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
B234/B235/B236 GBC JAMS & SKIPS PUNCHING PAGES AT 105
CPM ONLY, 90 CPM OK
B234/B235/B236 GBC PUNCHES IN CENTER OF PAGE
B234/B235/B236 BACKGROUND-DIRTY/GRAY
B234/B235/B236 BACKGROUND-DIRTY/GRAY
B234/B235/B236 BLURRED IMAGE
B234/B235/B236 IMAGE SHIFTING
B234/B235/B236 LIGHT/FADED IMAGE
B234/B235/B236 LIGHT/FADED IMAGE
B234/B235/B236 LIGHT/FADED IMAGE
B234/B235/B236 TONER WASTE / SPILL / LEAK
B234/B235/B236 SD CARD QUESTIONS
Product Family Problem Desc
B234/B235/B236 SUPPLIES
B234/B235/B236 THROUGH PUT QUESTIONS
B234/B235/B236 THROUGH PUT QUESTIONS
B234/B235/B236 JAM CODE 111
B234/B235/B236 JAM CODE 112
B234/B235/B236 JAM DUPLEX
B234/B235/B236 LCT LIFT ISSUES
B234/B235/B236 LEGAL SIZE LCT TRAY QUESTIONS
B234/B235/B236 PRINT OPTION NOT RECOGNIZED
B234/B235/B236 PRINT OPTION NOT RECOGNIZED
B234/B235/B236 PRINT OPTION NOT RECOGNIZED
B234/B235/B236 E 32
B234/B235/B236 E 44
B234/B235/B236 SC 170
B234/B235/B236 SC 170
B234/B235/B236 SC 220
B234/B235/B236 SC 220
B234/B235/B236 SC 220
B234/B235/B236 SC 220
B234/B235/B236 SC 221
B234/B235/B236 SC 221
B234/B235/B236 SC 221
B234/B235/B236 SC 221
B234/B235/B236 SC 230
B234/B235/B236 SC 230
B234/B235/B236 SC 230
B234/B235/B236 SC 231
B234/B235/B236 SC 231
B234/B235/B236 SC 231
B234/B235/B236 SC 240
B234/B235/B236 SC 240
B234/B235/B236 SC 240
B234/B235/B236 SC 240
B234/B235/B236 SC 304
Product Family Problem Desc
B234/B235/B236 SC 304
B234/B235/B236 SC 306
B234/B235/B236 SC 312
B234/B235/B236 SC 312
B234/B235/B236 SC 313
B234/B235/B236 SC 313
B234/B235/B236 SC 320
B234/B235/B236 SC 320
B234/B235/B236 SC 360
B234/B235/B236 SC 360
B234/B235/B236 SC 360
B234/B235/B236 SC 364
B234/B235/B236 SC 364
B234/B235/B236 SC 364
B234/B235/B236 SC 396
B234/B235/B236 SC 396
B234/B235/B236 SC 396
B234/B235/B236 SC 400
B234/B235/B236 SC 400
B234/B235/B236 SC 400
B234/B235/B236 SC 400
B234/B235/B236 SC 400
B234/B235/B236 SC 401
B234/B235/B236 SC 401
B234/B235/B236 SC 401
B234/B235/B236 SC 401
B234/B235/B236 SC 401
B234/B235/B236 SC 402
B234/B235/B236 SC 402
B234/B235/B236 SC 402
B234/B235/B236 SC 402
B234/B235/B236 SC 402
B234/B235/B236 SC 406
B234/B235/B236 SC 406
Product Family Problem Desc
B234/B235/B236 SC 406
B234/B235/B236 SC 406
B234/B235/B236 SC 406
B234/B235/B236 SC 411
B234/B235/B236 SC 420
B234/B235/B236 SC 420
B234/B235/B236 SC 420
B234/B235/B236 SC 424
B234/B235/B236 SC 424
B234/B235/B236 SC 424
B234/B235/B236 SC 424
B234/B235/B236 SC 428
B234/B235/B236 SC 428
B234/B235/B236 SC 428
B234/B235/B236 SC 428
B234/B235/B236 SC 428
B234/B235/B236 SC 428
B234/B235/B236 SC 435
B234/B235/B236 SC 435
B234/B235/B236 SC 438
B234/B235/B236 SC 438
B234/B235/B236 SC 438
B234/B235/B236 SC 438
B234/B235/B236 SC 438
B234/B235/B236 SC 438
B234/B235/B236 SC 439
B234/B235/B236 SC 439
B234/B235/B236 SC 441
B234/B235/B236 SC 441
B234/B235/B236 SC 487
B234/B235/B236 SC 487
B234/B235/B236 SC 487
B234/B235/B236 SC 488
B234/B235/B236 SC 488
Product Family Problem Desc
B234/B235/B236 SC 488
B234/B235/B236 SC 489
B234/B235/B236 SC 489
B234/B235/B236 SC 489
B234/B235/B236 SC 491
B234/B235/B236 SC 491
B234/B235/B236 SC 494
B234/B235/B236 SC 494
B234/B235/B236 SC 496
B234/B235/B236 SC 496
B234/B235/B236 SC 497
B234/B235/B236 SC 501
B234/B235/B236 SC 501
B234/B235/B236 SC 501
B234/B235/B236 SC 501
B234/B235/B236 SC 502
B234/B235/B236 SC 502
B234/B235/B236 SC 502
B234/B235/B236 SC 502
B234/B235/B236 SC 503
B234/B235/B236 SC 503
B234/B235/B236 SC 503
B234/B235/B236 SC 504
B234/B235/B236 SC 504
B234/B235/B236 SC 504
B234/B235/B236 SC 505
B234/B235/B236 SC 505
B234/B235/B236 SC 505
B234/B235/B236 SC 506
B234/B235/B236 SC 506
B234/B235/B236 SC 506
B234/B235/B236 SC 507
B234/B235/B236 SC 507
B234/B235/B236 SC 507
Product Family Problem Desc
B234/B235/B236 SC 529
B234/B235/B236 SC 529
B234/B235/B236 SC 529
B234/B235/B236 SC 531
B234/B235/B236 SC 531
B234/B235/B236 SC 541
B234/B235/B236 SC 541
B234/B235/B236 SC 542
B234/B235/B236 SC 542
B234/B235/B236 SC 542
B234/B235/B236 SC 542
B234/B235/B236 SC 543
B234/B235/B236 SC 543
B234/B235/B236 SC 543
B234/B235/B236 SC 544
B234/B235/B236 SC 544
B234/B235/B236 SC 544
B234/B235/B236 SC 545
B234/B235/B236 SC 545
B234/B235/B236 SC 557
B234/B235/B236 SC 557
B234/B235/B236 SC 557
B234/B235/B236 SC 559
B234/B235/B236 SC 585
B234/B235/B236 SC 592
B234/B235/B236 SC 592
B234/B235/B236 SC 592
B234/B235/B236 SC 593
B234/B235/B236 SC 601
B234/B235/B236 SC 620
B234/B235/B236 SC 620
B234/B235/B236 SC 620
B234/B235/B236 SC 622
B234/B235/B236 SC 625
Product Family Problem Desc
B234/B235/B236 SC 625
B234/B235/B236 SC 625
B234/B235/B236 SC 626
B234/B235/B236 SC 626
B234/B235/B236 SC 626
B234/B235/B236 SC 630
B234/B235/B236 SC 632
B234/B235/B236 SC 633
B234/B235/B236 SC 650
B234/B235/B236 SC 651
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B234/B235/B236 SC 701
B234/B235/B236 SC 701
B234/B235/B236 SC 701
B234/B235/B236 SC 701
B234/B235/B236 SC 702
B234/B235/B236 SC 702
B234/B235/B236 SC 702
B234/B235/B236 SC 703
B234/B235/B236 SC 703
B234/B235/B236 SC 703
B234/B235/B236 SC 704
B234/B235/B236 SC 704
B234/B235/B236 SC 704
B234/B235/B236 SC 705
B234/B235/B236 SC 705
B234/B235/B236 SC 705
B234/B235/B236 SC 705
B234/B235/B236 SC 720
B234/B235/B236 SC 720
B234/B235/B236 SC 720
B234/B235/B236 SC 721
B234/B235/B236 SC 721
Product Family Problem Desc
B234/B235/B236 SC 721
B234/B235/B236 SC 723
B234/B235/B236 SC 723
B234/B235/B236 SC 723
B234/B235/B236 SC 725
B234/B235/B236 SC 725
B234/B235/B236 SC 725
B234/B235/B236 SC 725
B234/B235/B236 SC 728
B234/B235/B236 SC 728
B234/B235/B236 SC 728
B234/B235/B236 SC 730
B234/B235/B236 SC 730
B234/B235/B236 SC 730
B234/B235/B236 SC 731
B234/B235/B236 SC 731
B234/B235/B236 SC 731
B234/B235/B236 SC 732
B234/B235/B236 SC 732
B234/B235/B236 SC 733
B234/B235/B236 SC 733
B234/B235/B236 SC 734
B234/B235/B236 SC 734
B234/B235/B236 SC 734
B234/B235/B236 SC 735
B234/B235/B236 SC 735
B234/B235/B236 SC 735
B234/B235/B236 SC 736
B234/B235/B236 SC 736
B234/B235/B236 SC 736
B234/B235/B236 SC 737
B234/B235/B236 SC 737
B234/B235/B236 SC 738
B234/B235/B236 SC 738
Product Family Problem Desc
B234/B235/B236 SC 738
B234/B235/B236 SC 740
B234/B235/B236 SC 740
B234/B235/B236 SC 740
B234/B235/B236 SC 740
B234/B235/B236 SC 740
B234/B235/B236 SC 741
B234/B235/B236 SC 741
B234/B235/B236 SC 741
B234/B235/B236 SC 742
B234/B235/B236 SC 742
B234/B235/B236 SC 742
B234/B235/B236 SC 743
B234/B235/B236 SC 743
B234/B235/B236 SC 743
B234/B235/B236 SC 744
B234/B235/B236 SC 744
B234/B235/B236 SC 746
B234/B235/B236 SC 746
B234/B235/B236 SC 746
B234/B235/B236 SC 747
B234/B235/B236 SC 747
B234/B235/B236 SC 747
B234/B235/B236 SC 748
B234/B235/B236 SC 748
B234/B235/B236 SC 748
B234/B235/B236 SC 753
B234/B235/B236 SC 753
B234/B235/B236 SC 753
B234/B235/B236 SC 755
B234/B235/B236 SC 755
B234/B235/B236 SC 755
B234/B235/B236 SC 760
B234/B235/B236 SC 760
Product Family Problem Desc
B234/B235/B236 SC 760
B234/B235/B236 SC 760
B234/B235/B236 SC 761
B234/B235/B236 SC 761
B234/B235/B236 SC 761
B234/B235/B236 SC 765
B234/B235/B236 SC 765
B234/B235/B236 SC 765
B234/B235/B236 SC 766
B234/B235/B236 SC 766
B234/B235/B236 SC 766
B234/B235/B236 SC 767
B234/B235/B236 SC 767
B234/B235/B236 SC 767
B234/B235/B236 SC 770
B234/B235/B236 SC 770
B234/B235/B236 SC 770
B234/B235/B236 SC 771
B234/B235/B236 SC 771
B234/B235/B236 SC 771
B234/B235/B236 SC 772
B234/B235/B236 SC 772
B234/B235/B236 SC 773
B234/B235/B236 SC 773
B234/B235/B236 SC 775
B234/B235/B236 SC 775
B234/B235/B236 SC 775
B234/B235/B236 SC 776
B234/B235/B236 SC 776
B234/B235/B236 SC 776
B234/B235/B236 SC 780
B234/B235/B236 SC 781
B234/B235/B236 SC 782
B234/B235/B236 SC 784
Product Family Problem Desc
B234/B235/B236 SC 784
B234/B235/B236 SC 785
B234/B235/B236 SC 785
B234/B235/B236 SC 786
B234/B235/B236 SC 790
B234/B235/B236 SC 790
B234/B235/B236 SC 790
B234/B235/B236 SC 791
B234/B235/B236 SC 791
B234/B235/B236 SC 791
B234/B235/B236 SC 817
B234/B235/B236 SC 833
B234/B235/B236 SC 834
B234/B235/B236 SC 851
B234/B235/B236 SC 851
B234/B235/B236 SC 853
B234/B235/B236 SC 853
B234/B235/B236 SC 854
B234/B235/B236 SC 854
B234/B235/B236 SC 855
B234/B235/B236 SC 855
B234/B235/B236 SC 856
B234/B235/B236 SC 856
B234/B235/B236 SC 857
B234/B235/B236 SC 857
B234/B235/B236 SC 860
B234/B235/B236 SC 860
B234/B235/B236 SC 861
B234/B235/B236 SC 861
B234/B235/B236 SC 861
B234/B235/B236 SC 862
B234/B235/B236 SC 862
B234/B235/B236 SC 863
B234/B235/B236 SC 863
Product Family Problem Desc
B234/B235/B236 SC 864
B234/B235/B236 SC 864
B234/B235/B236 SC 865
B234/B235/B236 SC 865
B234/B235/B236 SC 865
B234/B235/B236 SC 866
B234/B235/B236 SC 866
B234/B235/B236 SC 867
B234/B235/B236 SC 867
B234/B235/B236 SC 868
B234/B235/B236 SC 868
B234/B235/B236 SC 868
B234/B235/B236 SC 870
B234/B235/B236 SC 870
B234/B235/B236 SC 870
B234/B235/B236 SC 870
B234/B235/B236 SC 870
B234/B235/B236 SC 876
B234/B235/B236 SC 880
B234/B235/B236 SC 900
B234/B235/B236 SC 901
B234/B235/B236 SC 901
B234/B235/B236 SC 901
B234/B235/B236 SC 901
B234/B235/B236 SC 901
B234/B235/B236 SC 910
B234/B235/B236 SC 911
B234/B235/B236 SC 912
B234/B235/B236 SC 913
B234/B235/B236 SC 914
B234/B235/B236 SC 919
B234/B235/B236 SC 920
B234/B235/B236 SC 920
B234/B235/B236 SC 920
Product Family Problem Desc
B234/B235/B236 SC 921
B234/B235/B236 SC 925
B234/B235/B236 SC 925
B234/B235/B236 SC 925
B234/B235/B236 SC 951
B234/B235/B236 SC 951
B234/B235/B236 SC 953
B234/B235/B236 SC 953
B234/B235/B236 SC 953
B234/B235/B236 SC 953
B234/B235/B236 SC 954
B234/B235/B236 SC 954
B234/B235/B236 SC 954
B234/B235/B236 SC 954
B234/B235/B236 SC 954
B234/B235/B236 SC 955
B234/B235/B236 SC 955
B234/B235/B236 SC 955
B234/B235/B236 SC 955
B234/B235/B236 SC 955
B234/B235/B236 SC 964
B234/B235/B236 SC 965
B234/B235/B236 SC 970
B234/B235/B236 SC 970
B234/B235/B236 SC 970
B234/B235/B236 SC 970
B234/B235/B236 SC 970
B234/B235/B236 SC 991
B234/B235/B236 SC 991
B234/B235/B236 SC 994
B234/B235/B236 SC 998
B234/B235/B236 SC 998
B234/B235/B236 SC 999
B234/B235/B236 SC 999
Product Family Problem Desc
B234/B235/B236 SC 999
B246/B248/B249 ADD TONER CONDITION
B246/B248/B249 BLANK DISPLAY
B246/B248/B249 DEAD MACHINE, NO OPERATION
B246/B248/B249 FIRMWARE LOADING ISSUES
B246/B248/B249 OPERATION PANEL DISPLAYS METRIC SIZES
B246/B248/B249 OPERATION PANEL DISPLAYS METRIC SIZES
B246/B248/B249 OPERATION SWITCH DOES NOT TURN OFF
MACHINE
B246/B248/B249 PLEASE WAIT - NO FUSER LAMPS
B246/B248/B249 PLEASE WAIT - NO FUSER LAMPS
B246/B248/B249 PLEASE WAIT FUSER UP TO TEMP
B246/B248/B249 SP MODES ARE IN JAPENESE
B246/B248/B249 TOUCH SCREEN CALIBRATION
B246/B248/B249 WASTE TONER FULL DISPLAYED
B246/B248/B249 FUSER WEB MESSAGE
B246/B248/B249 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
B246/B248/B249 ERRATIC FINISHER OPERATION
B246/B248/B249 ERRATIC FINISHER OPERATION
B246/B248/B249 STAPLES DO NOT GET CUT
B246/B248/B249 TONER LEAK/SPILL
B246/B248/B249 SPECIFICATIONS

B246/B248/B249 THROUGH PUT QUESTIONS


B246/B248/B249 USER TOOLS
B246/B248/B249 USER TOOLS

B246/B248/B249 JAM CODE 026


B246/B248/B249 JAM CODE 066
B246/B248/B249 JAM CODE 071
B246/B248/B249 JAM CODE 071
B246/B248/B249 JAM CODE 104
B246/B248/B249 JAM CODE 111
B246/B248/B249 JAM CODE 116
Product Family Problem Desc
B246/B248/B249 JAM CODE 116
B246/B248/B249 LCT LIFT ISSUES
B246/B248/B249 PRINT OPTION NOT RECOGNIZED
B246/B248/B249 PRINT OPTION NOT RECOGNIZED
B246/B248/B249 PRINTS JUNK
B246/B248/B249 E 32
B246/B248/B249 SC 202
B246/B248/B249 SC 521
B246/B248/B249 SC 550
B246/B248/B249 SC 569
B246/B248/B249 SC 569
B246/B248/B249 SC 569
B246/B248/B249 SC 590
B246/B248/B249 SC 590
B246/B248/B249 SC 672
B246/B248/B249 SC 865
B246/B248/B249 SC 870
B246/B248/B249 SC 870
B246/B248/B249 SC 901
B246/B248/B249 SC 955
B246/B248/B249 SC 955
B246/B248/B249 CANNOT SCAN TO E-MAIL
B246/B248/B249 ERROR MESSAGES
B246/B248/B249 QUICK DIAL TABLE CANNOT BE USED NOW
B246/B248/B249 SCANNER FUNCTIONS
B259/B260/B261 KEY COUNTER INFORMATION
B259/B260/B261 KEY COUNTER INFORMATION
B259/B260/B261 STAMP FUNCTION - CANNOT SELECT
B259/B260/B261 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
B259/B260/B261 JAM R

B259/B260/B261 REVERSE SIDE DIRTY


B259/B260/B261 PARTS
B259/B260/B261 SPECIFICATIONS
Product Family Problem Desc
B259/B260/B261 SUPPLIES
B259/B260/B261 JAM CODE 122

B259/B260/B261 JAM CODE 123


B259/B260/B261 CANNOT PRINT FROM LOCAL PC/PORT
B259/B260/B261 DRIVERS
B259/B260/B261 ERROR MESSAGES
B259/B260/B261 FIRMWARE UPDATES
B259/B260/B261 PASSWORDS
B259/B260/B261 E 32

B259/B260/B261 CANNOT SCAN TO E-MAIL


B259/B260/B261 SCAN ROUTER ERRORS

B259/B260/B261 SCANNER FUNCTIONS


B259/B260/B261 FAX CONFIGURATION

B262/B284/B288/B292 MIXED ORIGINALS NOT WORKING


B262/B284/B288/B292 NOISE WITH POSSIBLE JAM
B262/B284/B288/B292 ORIGINALS JAM IN MIXED SIZE MODE

B262/B284/B288/B292 ORIGINALS JAM IN MIXED SIZE MODE

B262/B284/B288/B292 ERRATIC ELECTRICAL PROBLEMS


B262/B284/B288/B292 NOISE
B262/B284/B288/B292 REPORTS ON/OFF
B262/B284/B288/B292 STAMP FUNCTION - CANNOT SELECT
B262/B284/B288/B292 VOLUME ADJUSTMENT
B262/B284/B288/B292 DARK IMAGE
B262/B284/B288/B292 DARK IMAGE
B262/B284/B288/B292 DISTORTED IMAGE-DIGITIZED
B262/B284/B288/B292 SPOTS-WHITE

B262/B284/B288/B292 THROUGH PUT QUESTIONS

B262/B284/B288/B292 USER CODE QUESTIONS


Product Family Problem Desc
B262/B284/B288/B292 JAM A
B262/B284/B288/B292 CONTROLLER CONFIG/INSTALL
B262/B284/B288/B292 FIRMWARE UPDATES
B262/B284/B288/B292 NETWORK ERRORS
B262/B284/B288/B292 NETWORK ERRORS
B262/B284/B288/B292 NETWORK ERRORS
B262/B284/B288/B292 REVERSE ORDER PRINTING
B262/B284/B288/B292 SCAN ROUTER CONFIG/INSTALL

B262/B284/B288/B292 FAX CONFIGURATION

B262/B284/B288/B292 QUICK DIALING


B264/B265 ADF NOT RECOGNIZED
B264/B265 APS MALFUNCTION
B264/B265 APS NOT FUNCTIONING CORRECTLY
B264/B265 KEY COUNTER INFORMATION
B264/B265 SD CARD QUESTIONS
B264/B265 JAM CODE 017
B264/B265 CONTROLLER CONFIG/INSTALL
B264/B265 ERROR MESSAGES
B264/B265 SCANNER OPTION NOT RECOGNIZED
B276/B277 STAMP FUNCTION - CANNOT SELECT
B276/B277 TRANSMIT MODE, MEMORY OR IMMEDIATE
B276/B277 ERROR MESSAGES
B295/B297 PLEASE WAIT - NO FUSER LAMPS
B295/B297 CONTROLLER CONFIG/INSTALL
C210/C218/C223/C228 ADD INK INDICATION ISSUES
C210/C218/C223/C228 CLOSE DOORS/COVERS INDICATION
C210/C218/C223/C228 CLOSE DOORS/COVERS INDICATION
C210/C218/C223/C228 CLOSE DOORS/COVERS INDICATION
C210/C218/C223/C228 CLOSE DOORS/COVERS INDICATION
C210/C218/C223/C228 DEAD MACHINE, NO OPERATION
C210/C218/C223/C228 DEAD MACHINE, NO OPERATION
C210/C218/C223/C228 DRUM CONTINUES TO TURN
Product Family Problem Desc
C210/C218/C223/C228 DRUM CONTINUES TO TURN
C210/C218/C223/C228 ERRATIC ELECTRICAL PROBLEMS
C210/C218/C223/C228 THERMAL HEAD FAILURE
C210/C218/C223/C228 BLANK IMAGE-ENTIRE PAGE
C210/C218/C223/C228 BLANK IMAGE-ENTIRE PAGE
C210/C218/C223/C228 BLANK IMAGE-PARTIAL/SPORATIC
C210/C218/C223/C228 BLANK IMAGE-PARTIAL/SPORATIC
C210/C218/C223/C228 BLURRED IMAGE
C210/C218/C223/C228 DOUBLE/OFFSET IMAGE
C210/C218/C223/C228 DOUBLE/OFFSET IMAGE
C210/C218/C223/C228 INK LEAK/SUPPLY
C210/C218/C223/C228 INK LEAK/SUPPLY
C210/C218/C223/C228 INK LEAK/SUPPLY
C210/C218/C223/C228 INK LEAK/SUPPLY
C210/C218/C223/C228 INK LEAK/SUPPLY
C210/C218/C223/C228 INK LEAK/SUPPLY
C210/C218/C223/C228 LIGHT/FADED IMAGE
C210/C218/C223/C228 LIGHT/FADED IMAGE
C210/C218/C223/C228 REGISTRATION INCORRECT
C210/C218/C223/C228 REGISTRATION INCORRECT
C210/C218/C223/C228 SKEWED IMAGE
C210/C218/C223/C228 SKEWED IMAGE
C210/C218/C223/C228 SKEWED IMAGE
C210/C218/C223/C228 SPOTS-BLACK
C210/C218/C223/C228 ABNORMAL/ERRATIC OPERATION
C210/C218/C223/C228 ABNORMAL/ERRATIC OPERATION
C210/C218/C223/C228 MASTER-CREASING
C210/C218/C223/C228 MASTER-CREASING

C210/C218/C223/C228 MASTER-CREASING
C210/C218/C223/C228 MASTER-CREASING
C210/C218/C223/C228 MASTER-CREASING
C210/C218/C223/C228 MASTER-CREASING
C210/C218/C223/C228 MASTER-CUT SHORT
Product Family Problem Desc
C210/C218/C223/C228 MASTER-CUT SHORT
C210/C218/C223/C228 MASTER-CUT SHORT
C210/C218/C223/C228 PART DAMAGE
C210/C218/C223/C228 THROUGH PUT QUESTIONS
C210/C218/C223/C228 THROUGH PUT QUESTIONS
C210/C218/C223/C228 FEEDS EXTRA COPY AND JAMS
C210/C218/C223/C228 JAM A
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM E
C210/C218/C223/C228 JAM E

C210/C218/C223/C228 JAM PROOF COPY


C210/C218/C223/C228 MASTER EJECT JAMS
C210/C218/C223/C228 MASTER EJECT JAMS
C210/C218/C223/C228 MASTER EJECT JAMS
C210/C218/C223/C228 MASTER EJECT JAMS
C210/C218/C223/C228 MASTER FEED JAMS
C210/C218/C223/C228 MASTER FEED JAMS
C210/C218/C223/C228 MASTER FEED JAMS
C210/C218/C223/C228 MASTER FEED JAMS

C210/C218/C223/C228 MASTER FEED JAMS


C210/C218/C223/C228 MULTISHEET FEED
C210/C218/C223/C228 MULTISHEET FEED
C210/C218/C223/C228 PRESSURE CYLINDER JAMS
C210/C218/C223/C228 IMAGE SHIFTING
C210/C218/C223/C228 E 01
C210/C218/C223/C228 E 06
C210/C218/C223/C228 E 12
Product Family Problem Desc
C210/C218/C223/C228 E 12
C210/C218/C223/C228 E 13
C211/C212/C216/C224 BLOWN FUSE
C211/C212/C216/C224 BLOWN FUSE
C211/C212/C216/C224 DEAD MACHINE, NO OPERATION
C211/C212/C216/C224 DEAD MACHINE, NO OPERATION
C211/C212/C216/C224 BLACK IMAGE-ENTIRE PAGE
C211/C212/C216/C224 BLACK IMAGE-ENTIRE PAGE
C211/C212/C216/C224 BLURRED IMAGE
C211/C212/C216/C224 IMAGE STRETCHED OR COMPRESSED
C211/C212/C216/C224 IMAGE STRETCHED OR COMPRESSED
C211/C212/C216/C224 INK LEAK/SUPPLY
C211/C212/C216/C224 SKEWED IMAGE
C211/C212/C216/C224 MASTER-CREASING
C211/C212/C216/C224 MASTER-CUT SHORT
C211/C212/C216/C224 JAM F

C211/C212/C216/C224 MASTER EJECT JAMS

C211/C212/C216/C224 MASTER FEED JAMS


C211/C212/C216/C224 TRAY DOES NOT LIFT
C211/C212/C216/C224 E 02
C211/C212/C216/C224 E 06
C217/C225 DOUBLE/OFFSET IMAGE
C217/C225 JAM REGISTRATION
C217/C225 MASTER EJECT JAMS
C217/C225 E 06
C217/C225 E 06

C226 ADF NOT RECOGNIZED


C226 DEAD MACHINE, NO OPERATION
C226 NO MASTER END INDICATION
C226 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
C226 LIGHT/FADED IMAGE
Product Family Problem Desc
C226 LINES BLACK / LEAD TO TRAIL
C226 REGISTRATION INCORRECT
C226 SPOTS-BLACK
C226 ABNORMAL/ERRATIC OPERATION

C226 ABNORMAL/ERRATIC OPERATION


C226 ABNORMAL/ERRATIC OPERATION
C226 MASTER-CUT SHORT
C226 MASTER-CUT SHORT
C226 MASTER-CUT SHORT
C226 PARTS
C226 JAM A
C226 JAM FEED IN
C226 MASTER FEED JAMS

C226 MASTER FEED JAMS


C226 E 06
C226 E 06
C226 E 06
C226 E 06
C226 E 11
C226 E 11
C226 E 12
C229/C233/C239 IMAGE SHIFTING
C229/C233/C239 00 BLINKING
C229/C233/C239 ADD INK INDICATION ISSUES
C229/C233/C239 ADD INK INDICATION ISSUES
C229/C233/C239 DEAD MACHINE, NO OPERATION
C229/C233/C239 DEAD MACHINE, NO OPERATION
C229/C233/C239 FALSE MASTER EJECT ISSUES
C229/C233/C239 FALSE MASTER EJECT ISSUES

C229/C233/C239 NO MASTER FEED INDICATED ON DISPLAY


C229/C233/C239 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
Product Family Problem Desc
C229/C233/C239 BLANK IMAGE-ENTIRE PAGE
C229/C233/C239 BLANK IMAGE-ENTIRE PAGE
C229/C233/C239 BLANK IMAGE-ENTIRE PAGE
C229/C233/C239 COLORS MISALIGNED
C229/C233/C239 DISTORTED IMAGE-DIGITIZED
C229/C233/C239 INK LEAK/SUPPLY
C229/C233/C239 INK LEAK/SUPPLY
C229/C233/C239 INK LEAK/SUPPLY
C229/C233/C239 INK LEAK/SUPPLY
C229/C233/C239 JITTER/BANDING
C229/C233/C239 JITTER/BANDING
C229/C233/C239 JITTER/BANDING
C229/C233/C239 LIGHT/FADED IMAGE
C229/C233/C239 LIGHT/FADED IMAGE
C229/C233/C239 LIGHT/FADED IMAGE
C229/C233/C239 MASTER-SKEW
C229/C233/C239 REGISTRATION INCORRECT
C229/C233/C239 REGISTRATION INCORRECT

C229/C233/C239 REGISTRATION INCORRECT


C229/C233/C239 REVERSE SIDE DIRTY

C229/C233/C239 SKEWED IMAGE


C229/C233/C239 SKEWED IMAGE

C229/C233/C239 SKEWED IMAGE

C229/C233/C239 SPOTS-BLACK
C229/C233/C239 SPOTS-WHITE
C229/C233/C239 UNEVEN IMAGE
C229/C233/C239 MASTER-CREASING
C229/C233/C239 MASTER-CREASING
C229/C233/C239 MASTER-CREASING

C229/C233/C239 MASTER-CREASING
Product Family Problem Desc
C229/C233/C239 MASTER-CREASING
C229/C233/C239 MASTER-CUT SHORT
C229/C233/C239 NOISE
C229/C233/C239 NOISE
C229/C233/C239 PART DAMAGE
C229/C233/C239 ENVELOPES
C229/C233/C239 ENVELOPES
C229/C233/C239 JAM B
C229/C233/C239 JAM FEED IN
C229/C233/C239 JAM FEED IN
C229/C233/C239 JAM FEED IN

C229/C233/C239 JAM FEED IN


C229/C233/C239 JAM REGISTRATION
C229/C233/C239 JAM REGISTRATION
C229/C233/C239 JAM REGISTRATION
C229/C233/C239 JAM REGISTRATION
C229/C233/C239 JAM REGISTRATION
C229/C233/C239 JAM REGISTRATION
C229/C233/C239 MASTER EJECT JAMS
C229/C233/C239 MASTER EJECT JAMS

C229/C233/C239 MASTER EJECT JAMS


C229/C233/C239 MASTER EJECT JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
Product Family Problem Desc
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 PRESSURE CYLINDER JAMS

C229/C233/C239 START UP OR PROOF COPY JAM


C229/C233/C239 START UP OR PROOF COPY JAM
C229/C233/C239 WRINKLED, CREASED OR DAMAGED COPIES
C229/C233/C239 SC 03-00
C229/C233/C239 SC 03-01
C229/C233/C239 SC 04-01
C229/C233/C239 SC 04-20
C229/C233/C239 SC 05-00
C229/C233/C239 SC 05-00
C229/C233/C239 SC 05-00
C229/C233/C239 SC 05-02
C229/C233/C239 SC 05-02
C229/C233/C239 SC 05-02
C229/C233/C239 SC 05-31
C229/C233/C239 SC 05-33
C229/C233/C239 SC 05-51

C229/C233/C239 SC 05-51
C229/C233/C239 SC 05-52

C229/C233/C239 SC 05-55
C229/C233/C239 SC 05-61
C229/C233/C239 SC 06-00

C229/C233/C239 SC 07-00
C229/C233/C239 SC 07-03
C229/C233/C239 SC 07-06
C229/C233/C239 SC 07-12
C229/C233/C239 SC 07-61
Product Family Problem Desc
C229/C233/C239 SC 30-01
C229/C233/C239 SC 720
C231/C237/C238/C248 11 X 17 DOUBLE COUNT ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES

C231/C237/C238/C248 ADD INK INDICATION ISSUES


C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 AFTER FIRST PRINT DRUM CONTINUES TO
CYCLE
C231/C237/C238/C248 BLANK DISPLAY
C231/C237/C238/C248 BLOWN FUSE
C231/C237/C238/C248 CLOSE DOORS/COVERS INDICATION
C231/C237/C238/C248 COPYING IS DISPLAYED - NO OPERATION
C231/C237/C238/C248 DEAD MACHINE, NO OPERATION
C231/C237/C238/C248 FALSE MASTER EJECT ISSUES
C231/C237/C238/C248 FALSE MASTER EJECT ISSUES
C231/C237/C238/C248 FALSE MASTER EJECT ISSUES
C231/C237/C238/C248 FALSE MASTER EJECT ISSUES

C231/C237/C238/C248 FALSE MASTER EJECT ISSUES


C231/C237/C238/C248 IC / CHIP BLOWN
C231/C237/C238/C248 INDICATORS/LIGHTS
C231/C237/C238/C248 INDICATORS/LIGHTS
C231/C237/C238/C248 INTERFACE CABLE TOO SHORT
C231/C237/C238/C248 MACHINE SCANS 1" OF ORIGINAL AND GOES
DEAD
Product Family Problem Desc
C231/C237/C238/C248 MISCOUNTING
C231/C237/C238/C248 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
C231/C237/C238/C248 PLEASE WAIT FUSER UP TO TEMP
C231/C237/C238/C248 PRINTS UNTIL OUT OF PAPER, REGARDLESS OF
COPY COUNT
C231/C237/C238/C248 UNIT FREE RUNS AT POWER ON-DRUM
ROTATES
C231/C237/C238/C248 BLANK IMAGE-ENTIRE PAGE
C231/C237/C238/C248 BLANK IMAGE-PARTIAL/SPORATIC
C231/C237/C238/C248 BLURRED IMAGE
C231/C237/C238/C248 DISTORTED IMAGE
C231/C237/C238/C248 DISTORTED IMAGE
C231/C237/C238/C248 IMAGE SHIFTING
C231/C237/C238/C248 LIGHT/FADED IMAGE
C231/C237/C238/C248 LIGHT/FADED IMAGE
C231/C237/C238/C248 LINES BLACK / LEAD TO TRAIL
C231/C237/C238/C248 REGISTRATION INCORRECT
C231/C237/C238/C248 REGISTRATION INCORRECT

C231/C237/C238/C248 REGISTRATION INCORRECT


C231/C237/C238/C248 REGISTRATION SIDE TO SIDE INCORRECT
C231/C237/C238/C248 REGISTRATION SIDE TO SIDE INCORRECT
C231/C237/C238/C248 ABNORMAL/ERRATIC OPERATION
C231/C237/C238/C248 ABNORMAL/ERRATIC OPERATION
C231/C237/C238/C248 ABNORMAL/ERRATIC OPERATION
C231/C237/C238/C248 MASTER-CREASING

C231/C237/C238/C248 MASTER-CUT SHORT


C231/C237/C238/C248 NOISE
C231/C237/C238/C248 PART DAMAGE
C231/C237/C238/C248 USER CODE QUESTIONS
C231/C237/C238/C248 JAM CODE 008
C231/C237/C238/C248 JAM E
C231/C237/C238/C248 JAM FEED IN
Product Family Problem Desc
C231/C237/C238/C248 JAM TRANSPORT

C231/C237/C238/C248 JAM TRANSPORT


C231/C237/C238/C248 JAM TRANSPORT
C231/C237/C238/C248 JAM TRANSPORT
C231/C237/C238/C248 START UP OR PROOF COPY JAM
C231/C237/C238/C248 TRANSPORT SEEMS TO BE MOVING SLOW
DELIVERY JAMS INDICATED
C235/C244 NO PAPER END DISPLAYED
C235/C244 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
C235/C244 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
C235/C244 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
C235/C244 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
C235/C244 BLANK IMAGE-PARTIAL/SPORATIC
C235/C244 BLANK IMAGE-PARTIAL/SPORATIC
C235/C244 IMAGE SHIFTING
C235/C244 INK LEAK/SUPPLY
C235/C244 INK LEAK/SUPPLY
C235/C244 LIGHT/FADED IMAGE
C235/C244 LINES BLACK OP TO NON OP
C235/C244 REGISTRATION INCORRECT
C235/C244 SMEARING/WET

C235/C244 SMEARING/WET
C235/C244 UNEVEN IMAGE
C235/C244 INK LEAK/SUPPLY
C235/C244 MASTER-CREASING

C235/C244 PART DAMAGE


C235/C244 SUPPLIES
C235/C244 JAM CODE 008
C235/C244 JAM DRUM AREA
Product Family Problem Desc
C235/C244 PJ 07
C235/C244 PRESSURE CYLINDER JAMS
C235/C244 TC 2 JAMS AT FIRST DRUM PICK OFF PAWL

C235/C244 TC 2 JAMS AT FIRST DRUM PICK OFF PAWL


C249/C264 PRINT OPTION NOT RECOGNIZED
C990 CONTROLLER CONFIG/INSTALL71340069

D007/D008 PLEASE WAIT FUSER UP TO TEMP


D007/D008 SC 672
D007/D008 SC 672
G024/G047/G048 INTERNAL TEST STUCK ON DISPLAY
G024/G047/G048 COLORS MISALIGNED
G024/G047/G048 JITTER/BANDING
G024/G047/G048 JITTER/BANDING
G024/G047/G048 JITTER/BANDING
G024/G047/G048 JITTER/BANDING
G024/G047/G048 LINES WHITE / LEAD TO TRAIL
G024/G047/G048 SMEARING/WET
G024/G047/G048 SMEARING/WET
G024/G047/G048 STREAKS
G024/G047/G048 STREAKS
G024/G047/G048 STREAKS

G024/G047/G048 STREAKS
G024/G047/G048 STREAKS
G024/G047/G048 UNEVEN IMAGE
G024/G047/G048 ABNORMAL/ERRATIC OPERATION
G024/G047/G048 NOISE
G024/G047/G048 NOISE
G024/G047/G048 SW APPLICATION ERRORS

G024/G047/G048 CONTROLLER CONFIG/INSTALL

G024/G047/G048 CONTROLLER CONFIG/INSTALL


Product Family Problem Desc
G024/G047/G048 CONTROLLER ERROR
G024/G047/G048 CONTROLLER ERROR

G024/G047/G048 DRIVERS

G024/G047/G048 FIERY

G024/G047/G048 LPR PRINTING

G024/G047/G048 NETWORK DEVICES


G024/G047/G048 PASSWORDS

G024/G047/G048 PASSWORDS

G024/G047/G048 SC 610
G031/G032/G049/G054 BLANK DISPLAY

G031/G032/G049/G054 INDICATORS/LIGHTS

G031/G032/G049/G054 BLANK IMAGE-PARTIAL/SPORATIC

G031/G032/G049/G054 STREAKS

G031/G032/G049/G054 THROUGH PUT QUESTIONS

G031/G032/G049/G054 JAM FEED IN

G031/G032/G049/G054 JAM FEED IN

G031/G032/G049/G054 DRIVERS

G031/G032/G049/G054 LPR PRINTING

G031/G032/G049/G054 NETWORK DEVICES

G031/G032/G049/G054 NETWORK DEVICES

G031/G032/G049/G054 PRINT OPTION NOT RECOGNIZED


Product Family Problem Desc
G031/G032/G049/G054 SC 500

G031/G032/G049/G054 SC XX

G033/G063/G108 BLANK IMAGE-ENTIRE PAGE


G033/G063/G108 DOUBLE/OFFSET IMAGE
G033/G063/G108 LIGHT/FADED IMAGE
G033/G063/G108 LINES BLACK OP TO NON OP
G033/G063/G108 LINES BLACK OP TO NON OP

G033/G063/G108 LINES BLACK OP TO NON OP


G033/G063/G108 POOR FUSING

G033/G063/G108 POOR FUSING


G033/G063/G108 POOR FUSING

G033/G063/G108 REGISTRATION INCORRECT


G033/G063/G108 STREAKS
G033/G063/G108 STREAKS
G033/G063/G108 NOISE
G033/G063/G108 PART DAMAGE

G033/G063/G108 THROUGH PUT QUESTIONS


G033/G063/G108 DRIVERS

G033/G063/G108 DRIVERS
G033/G063/G108 DRIVERS
G033/G063/G108 IMAGE SHIFTING
G033/G063/G108 LPR PRINTING
G033/G063/G108 SC 25
G033/G063/G108 SC 53

G033/G063/G108 SC 71
G033/G063/G108 SC 71
G033/G063/G108 SC 71
G033/G063/G108 SC 76
Product Family Problem Desc
G033/G063/G108 SC 76
G033/G063/G108 SC 76
G035 ADD TONER CONDITION

G035 ADD TONER CONDITION


G035 INDICATORS/LIGHTS
G035 PUNCH HOLE POSITION
G035 SHIFT TRAY DEACTIVATION.
G035 SHIFT TRAY OVER DRIVES UP/DOWN
G035 LIGHT/FADED IMAGE
G035 LIGHT/FADED IMAGE
G035 JAM CODE 058

G035 NETWORK DEVICES


G035 NETWORK DEVICES
G035 UNIX
G035 SC 2001
G035 SC 322
G035 SC 350-01
G035 SC 541
G038/G062 ADD TONER CONDITION
G038/G062 ADD TONER CONDITION
G038/G062 ADD TONER CONDITION
G038/G062 COUNTER ISSUES
G038/G062 BLANK IMAGE-PARTIAL/SPORATIC
G038/G062 JITTER/BANDING
G038/G062 JITTER/BANDING
G038/G062 SPOTS-BLACK
G038/G062 JAM FEED IN
G038/G062 JAM FEED IN
G038/G062 DRIVERS

G038/G062 NETWORK DEVICES


G038/G062 NETWORK DEVICES
G038/G062 SW APPLICATION ERRORS
Product Family Problem Desc
G038/G062 UNIX
G038/G062 E 01
G038/G062 E 30722
G038/G062 E 30722
G038/G062 E 30724
G038/G062 E 40724
G038/G062 SC 302
G038/G062 SC 320
G038/G062 SC 390
G038/G062 SC 392
G038/G062 SC 541

G038/G062 ENVELOPES

G038/G062 ENVELOPES
G056/G058/G073/G074 BLANK DISPLAY

G056/G058/G073/G074 INDICATORS/LIGHTS

G056/G058/G073/G074 BACKGROUND-DIRTY/GRAY

G056/G058/G073/G074 DRUM DAMAGE

G056/G058/G073/G074 LIGHT/FADED IMAGE

G056/G058/G073/G074 LIGHT/FADED IMAGE

G056/G058/G073/G074 LIGHT/FADED IMAGE

G056/G058/G073/G074 LIGHT/FADED IMAGE

G056/G058/G073/G074 LINES BLACK / LEAD TO TRAIL

G056/G058/G073/G074 SPOTS-BLACK

G056/G058/G073/G074 TONER WASTE / SPILL / LEAK


Product Family Problem Desc
G056/G058/G073/G074 TONER WASTE / SPILL / LEAK

G056/G058/G073/G074 JAM TRANSPORT

G056/G058/G073/G074 DRIVERS

G056/G058/G073/G074 PASSWORDS

G056/G058/G073/G074 SC 326

G056/G058/G073/G074 SC 545

G060/G080/G082 APS NOT FUNCTIONING CORRECTLY


G060/G080/G082 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
G060/G080/G082 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
G060/G080/G082 RESET THE DUPLEX UNIT
G060/G080/G082 RESET THE DUPLEX UNIT
G060/G080/G082 0-05
G060/G080/G082 BLANK IMAGE-PARTIAL/SPORATIC
G060/G080/G082 LIGHT/FADED IMAGE

G060/G080/G082 LIGHT/FADED IMAGE


G060/G080/G082 REGISTRATION INCORRECT
G060/G080/G082 CONSTANT ADD PAPER
G060/G080/G082 NOISE
G060/G080/G082 PART DAMAGE
G060/G080/G082 FUSER JAMS
G060/G080/G082 JAM CODE 009
G060/G080/G082 SC 195
G060/G080/G082 SC 440
G060/G080/G082 SC 490
G060/G080/G082 SC 863
G060/G080/G082 SC 999
G065 OPERATION PANEL DISPLAYS METRIC SIZES
G065 NO PUNCH
Product Family Problem Desc
G065 LIGHT/FADED IMAGE
G065 FUSER JAMS
G065 AS400 PRINTING

G065 DRIVERS

G065 PASSWORDS

G065 UNIX

G065 SC 391
G065 SC 542

G071 BLANK IMAGE-PARTIAL/SPORATIC


G071 COLOR INCORRECT
G071 LIGHT/FADED IMAGE
G071 LIGHT/FADED IMAGE
G071 LINES BLACK / LEAD TO TRAIL
G071 LINES BLACK / LEAD TO TRAIL
G071 LINES BLACK / LEAD TO TRAIL
G071 LINES WHITE / LEAD TO TRAIL
G071 UNEVEN IMAGE
G071 UNEVEN IMAGE
G071 OIL LEAK/SPILL
G071 SC 302
G071 SC 400
G071 SC 421
G071 SC 818
G071 SC 820
G071 SC 998
G081/G120/G121/G122 LINES BLACK / LEAD TO TRAIL

G081/G120/G121/G122 LINES BLACK / LEAD TO TRAIL

G081/G120/G121/G122 NOISE
Product Family Problem Desc
G081/G120/G121/G122 PART DAMAGE

G081/G120/G121/G122 THROUGH PUT QUESTIONS

G091 SC 541

G094/G095 SC 541

G104 COLORS MISALIGNED


G112/G113 SC 541

G116 SC 541

G126 SC 737
G150/G151 COUNTER ISSUES
G150/G151 JAM CODE 128
G150/G151 E 1D1
G150/G151 E 260

G150/G151 E 260

G150/G151 E 260
G152 JAM CODE 128
G155 JAM FEED IN
G155 JAM FEED IN
G157 E 09

G160/G161 BLANK IMAGE-ENTIRE PAGE


G160/G161 SC 220
G404/G406 DF JAMS
G404/G406 IMAGE SHIFTING
G404/G406 DOC SERVER ISSUES
G404/G406 INDICATORS/LIGHTS
G404/G406 OPERATION PANEL, ERRATIC OPERATION
G404/G406 MULTISHEET FEED
G404/G406 CANNOT SCAN TO LOCAL PC
Product Family Problem Desc
G405 SW APPLICATION ERRORS

G405 MULTISHEET FEED

G405 DRIVERS

G410/G411/G413 DF JAMS
G410/G411/G413 MULTI SHEET FEED
G410/G411/G413 DEAD MACHINE, NO OPERATION
G410/G411/G413 LINES BLACK / LEAD TO TRAIL
G410/G411/G413 LINES BLACK / LEAD TO TRAIL
G410/G411/G413 JAM FEED IN
G410/G411/G413 DRIVERS

G410/G411/G413 CANNOT CAPTURE FILES

G410/G411/G413 CONTROLLER CONFIG/INSTALL71340069

G412/G421 TERMINATOR QUESTION

G412/G421 NETWORK DEVICES

G412/G421 PASSWORDS

G412/G421 SC 4015
G417/G418 SPECIFICATIONS
G417/G418 SCANNER CONFIGURATION
G417/G418 CONTROLLER CONFIG/INSTALL71340069
G422 PASSWORDS
G422 SCANNER FUNCTIONS
H082 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H082 BLANK IMAGE-ENTIRE PAGE
H082 DARK IMAGE
H082 DISTORTED IMAGE
H082 TX/RX REPORTS
H306/H310/H311 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
H306/H310/H311 DEAD MACHINE, NO OPERATION
H306/H310/H311 DEAD MACHINE, NO OPERATION
H306/H310/H311 DEAD MACHINE, NO OPERATION
H306/H310/H311 FIRMWARE UPDATES

H306/H310/H311 MEMORY QUESTIONS

H306/H310/H311 0-09
H306/H310/H311 0-09
H306/H310/H311 02-50 CODE
H306/H310/H311 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H306/H310/H311 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H306/H310/H311 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H306/H310/H311 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H306/H310/H311 BACKGROUND-DIRTY/GRAY
H306/H310/H311 BACKGROUND-DIRTY/GRAY
H306/H310/H311 BACKGROUND-DIRTY/GRAY
H306/H310/H311 DARK IMAGE
H306/H310/H311 LCT LIFT ISSUES
H306/H310/H311 LCT LIFT ISSUES
H306/H310/H311 LCT LIFT ISSUES
H306/H310/H311 TRAY DOES NOT LIFT
H306/H310/H311 DRIVERS
H306/H310/H311 DRIVERS

H306/H310/H311 DRIVERS

H306/H310/H311 DRIVERS
H306/H310/H311 LPR PRINTING
H306/H310/H311 LPR PRINTING
H306/H310/H311 NETWORK DEVICES
H306/H310/H311 NETWORK ERRORS
Product Family Problem Desc
H306/H310/H311 NETWORK ERRORS
H306/H310/H311 NETWORK ERRORS
H306/H310/H311 NETWORK ERRORS

H306/H310/H311 SC 2700

H306/H310/H311 SC 920
H306/H310/H311 SC 920
H306/H310/H311 SC 922
H306/H310/H311 SC 923
H306/H310/H311 GROUP DIAL

H306/H310/H311 QUICK DIALING

H504/H5051 ADD INK INDICATION ISSUES


H504/H5051 HANDSET MODE DISPLAYED
H504/H5051 INDICATORS/LIGHTS
H504/H5051 INDICATORS/LIGHTS

H504/H5051 BLANK IMAGE-ENTIRE PAGE


H504/H5051 DISTORTED IMAGE
H504/H5051 LINES WHITE / LEAD TO TRAIL
H510/H511/H0811 CLEAR ORIGINAL
H510/H511/H0811 ADD TONER CONDITION
H510/H511/H0811 ADD TONER CONDITION
H510/H511/H0811 ADD TONER CONDITION
H510/H511/H0811 CLOSE DOORS/COVERS INDICATION
H510/H511/H0811 INDICATORS/LIGHTS
H510/H511/H0811 NO POWER WHEN COVERS ARE CLOSED
H510/H511/H0811 OPERATION PANEL BLANKS WHEN SCANNING
OR AT START
H510/H511/H0811 0-00
H510/H511/H0811 BLANK IMAGE-ENTIRE PAGE
H510/H511/H0811 BLANK IMAGE-PARTIAL/SPORATIC
H510/H511/H0811 BLURRED IMAGE
H510/H511/H0811 BLURRED IMAGE
Product Family Problem Desc
H510/H511/H0811 DARK IMAGE
H510/H511/H0811 DOUBLE/OFFSET IMAGE
H510/H511/H0811 IMAGE STRETCHED OR COMPRESSED
H510/H511/H0811 LIGHT/FADED IMAGE
H510/H511/H0811 LINES BLACK / LEAD TO TRAIL
H510/H511/H0811 ABNORMAL/ERRATIC OPERATION
H510/H511/H0811 MASTER-CREASING
H510/H511/H0811 PAPER CASSETTES
H510/H511/H0811 PART DAMAGE
H510/H511/H0811 TONER WASTE / SPILL / LEAK
H510/H511/H0811 TRANSMIT MOTOR VIBRATES
H510/H511/H0811 CONTROLLER CONFIG/INSTALL
H510/H511/H0811 FAX CONFIGURATION
H510/H511/H0811 FAX CONFIGURATION
H510/H511/H0811 GROUP DIAL
H510/H511/H0811 TX/RX REPORTS
H510/H511/H0811 USER TOOLS

H513 DF FEED IN JAMS


H513 ADD TONER CONDITION
H513 INDICATORS/LIGHTS
H513 DARK IMAGE
H513 LINES BLACK / LEAD TO TRAIL
H513 TONER WASTE / SPILL / LEAK
H513 LCT FEED IN JAMS
H513 LCT FEED IN JAMS
H515/H551 CLEAR ORIGINAL
H515/H551 DF FEED IN JAMS

H515/H551 DF FEED IN JAMS


H515/H551 IMAGE STRETCHED OR COMPRESSED
H515/H551 ADD TONER CONDITION
H515/H551 ADD TONER CONDITION
H515/H551 BLANK DISPLAY
Product Family Problem Desc
H515/H551 CLOSE DOORS/COVERS INDICATION
H515/H551 DEAD MACHINE, NO OPERATION
H515/H551 MEMORY QUESTIONS

H515/H551 MEMORY QUESTIONS


H515/H551 0-05
H515/H551 0-05
H515/H551 REPORTS PRINT ON LEGAL PAPER INSTEAD OF
LETTER.
H515/H551 SC 009, ERROR CODE 9-22
H515/H551 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H515/H551 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H515/H551 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H515/H551 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H515/H551 BACKGROUND-DIRTY/GRAY
H515/H551 DEVELOPER ON IMAGE / SPILL
H515/H551 LIGHT/FADED IMAGE
H515/H551 NOISE

H515/H551 JAM FEED IN


H515/H551 CONTROLLER CONFIG/INSTALL
H515/H551 NETWORK ERRORS
H515/H551 NETWORK ERRORS
H515/H551 OPERATION PANEL LED'S BLINK WHEN
PRINTING.
H515/H551 FAX CONFIGURATION

H515/H551 FAX CONFIGURATION


H516/H526/H527/H552 CLEAR ORIGINAL

H516/H526/H527/H552 DF FEED IN JAMS

H516/H526/H527/H552 ADD TONER CONDITION


Product Family Problem Desc
H516/H526/H527/H552 ADD TONER CONDITION

H516/H526/H527/H552 ADD TONER CONDITION

H516/H526/H527/H552 ADD TONER CONDITION

H516/H526/H527/H552 ADD TONER CONDITION

H516/H526/H527/H552 CLOSE DOORS/COVERS INDICATION

H516/H526/H527/H552 CLOSE DOORS/COVERS INDICATION

H516/H526/H527/H552 CONSTANT ADD PAPER

H516/H526/H527/H552 DEAD MACHINE, NO OPERATION

H516/H526/H527/H552 DEAD MACHINE, NO OPERATION

H516/H526/H527/H552 INDICATORS/LIGHTS

H516/H526/H527/H552 INDICATORS/LIGHTS

H516/H526/H527/H552 INDICATORS/LIGHTS

H516/H526/H527/H552 INDICATORS/LIGHTS

H516/H526/H527/H552 MACHINE LOCKS UP WITH "STORING TO


MEMORY" DISPLAYED ON LCD
H516/H526/H527/H552 MACHINE SHUTS OFF THEN BACK ON

H516/H526/H527/H552 MEMORY QUESTIONS

H516/H526/H527/H552 MEMORY QUESTIONS

H516/H526/H527/H552 NO POWER WHEN COVERS ARE CLOSED

H516/H526/H527/H552 NO POWER WHEN COVERS ARE OPEN.

H516/H526/H527/H552 OPERATION PANEL, DARK DISPLAY, CANNOT


ADJUST
Product Family Problem Desc
H516/H526/H527/H552 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
H516/H526/H527/H552 OPERATION PANEL, ERRATIC OPERATION

H516/H526/H527/H552 PRINTS UNTIL OUT OF PAPER, REGARDLESS OF


COPY COUNT
H516/H526/H527/H552 0-02

H516/H526/H527/H552 0-05

H516/H526/H527/H552 0-05

H516/H526/H527/H552 0-05

H516/H526/H527/H552 0-05

H516/H526/H527/H552 0-05

H516/H526/H527/H552 0-05

H516/H526/H527/H552 0-05

H516/H526/H527/H552 0-05

H516/H526/H527/H552 0-07

H516/H526/H527/H552 0-07

H516/H526/H527/H552 0-07

H516/H526/H527/H552 0-07

H516/H526/H527/H552 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
H516/H526/H527/H552 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H516/H526/H527/H552 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H516/H526/H527/H552 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
Product Family Problem Desc
H516/H526/H527/H552 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H516/H526/H527/H552 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H516/H526/H527/H552 BACKGROUND-DIRTY/GRAY

H516/H526/H527/H552 BACKGROUND-DIRTY/GRAY

H516/H526/H527/H552 BLANK IMAGE-PARTIAL/SPORATIC

H516/H526/H527/H552 DARK IMAGE

H516/H526/H527/H552 DEVELOPER ON IMAGE / SPILL

H516/H526/H527/H552 DEVELOPER ON IMAGE / SPILL

H516/H526/H527/H552 DOUBLE/OFFSET IMAGE

H516/H526/H527/H552 JITTER/BANDING

H516/H526/H527/H552 JITTER/BANDING

H516/H526/H527/H552 LIGHT/FADED IMAGE

H516/H526/H527/H552 LIGHT/FADED IMAGE

H516/H526/H527/H552 ABNORMAL/ERRATIC OPERATION

H516/H526/H527/H552 ABNORMAL/ERRATIC OPERATION

H516/H526/H527/H552 PART DAMAGE

H516/H526/H527/H552 JAM A

H516/H526/H527/H552 JAM A

H516/H526/H527/H552 JAM EXIT

H516/H526/H527/H552 JAM FEED IN


Product Family Problem Desc
H516/H526/H527/H552 MULTISHEET FEED

H516/H526/H527/H552 MULTISHEET FEED

H516/H526/H527/H552 TRANSPORT SEEMS TO BE MOVING SLOW


DELIVERY JAMS INDICATED
H516/H526/H527/H552 CANNOT PRINT FROM LOCAL PC/PORT

H516/H526/H527/H552 DRIVERS

H516/H526/H527/H552 DRIVERS

H516/H526/H527/H552 PRINT OPTION NOT RECOGNIZED

H516/H526/H527/H552 PRINT OPTION NOT RECOGNIZED

H516/H526/H527/H552 SC 326

H516/H526/H527/H552 FAX CONFIGURATION

H516/H526/H527/H552 FAX CONFIGURATION

H516/H526/H527/H552 TX/RX REPORTS

H516/H526/H527/H552 TX/RX REPORTS

H521/H522 BLACK LINE LEAD TO TRAIL DF ONLY


H521/H522 CLEAR ORIGINAL
H521/H522 FEEDS ORIGINAL PART WAY AND COPIES
BLANK, AND IT REPEATS
H521/H522 SKEW DF
H521/H522 ADD TONER CONDITION
H521/H522 ADD TONER CONDITION
H521/H522 ADD TONER CONDITION
H521/H522 CLOSE DOORS/COVERS INDICATION
H521/H522 CLOSE DOORS/COVERS INDICATION
H521/H522 DEAD MACHINE, NO OPERATION
H521/H522 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
H521/H522 NO POWER WHEN COVERS ARE CLOSED
H521/H522 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
H521/H522 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H521/H522 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H521/H522 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H521/H522 BACKGROUND-DIRTY/GRAY
H521/H522 BACKGROUND-DIRTY/GRAY
H521/H522 BLANK IMAGE-ENTIRE PAGE
H521/H522 BLANK IMAGE-PARTIAL/SPORATIC
H521/H522 JITTER/BANDING
H521/H522 LIGHT/FADED IMAGE
H521/H522 LINES BLACK / LEAD TO TRAIL
H521/H522 LINES WHITE / LEAD TO TRAIL
H521/H522 TONER WASTE / SPILL / LEAK
H521/H522 JAM A
H521/H522 CONTROLLER CONFIG/INSTALL
H521/H522 ERROR MESSAGES
H521/H522 ERROR MESSAGES

H521/H522 SCANNING DOES NOT FUNCTION


H521/H522 SCANNING DOES NOT FUNCTION
H521/H522 TX/RX REPORTS
H521/H522 USER TOOLS
H523 DF FEED IN JAMS
H523 DEAD MACHINE, NO OPERATION
H523 INDICATORS/LIGHTS
H523 INDICATORS/LIGHTS
H523 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H523 BACKGROUND-DIRTY/GRAY
H523 LIGHT/FADED IMAGE
H523 LIGHT/FADED IMAGE
Product Family Problem Desc
H523 LINES BLACK / LEAD TO TRAIL
H523 SKEWED IMAGE
H523 FUSER DAMAGE
H523 SW APPLICATION ERRORS

H523 SYSTEM
H523 CANNOT PRINT FROM LOCAL PC/PORT
H523 DRIVERS

H523 DRIVERS
H523 DRIVERS

H523 DRIVERS
H523 DRIVERS

H523 DRIVERS

H523 ERROR MESSAGES


H523 ERROR MESSAGES

H523 ERROR MESSAGES


H523 PRINTS JUNK
H523 SCANNER CONFIGURATION

H523 SCANNER CONFIGURATION

H523 FAX CONFIGURATION


H523 FAX CONFIGURATION
H528/H529 CLEAR ORIGINAL
H528/H529 DEAD MACHINE, NO OPERATION
H528/H529 INDICATORS/LIGHTS
H528/H529 INDICATORS/LIGHTS
H528/H529 INDICATORS/LIGHTS
H528/H529 MEMORY QUESTIONS

H528/H529 0-02
H528/H529 0-05
Product Family Problem Desc
H528/H529 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H528/H529 BLANK IMAGE-ENTIRE PAGE
H528/H529 BLANK IMAGE-ENTIRE PAGE
H528/H529 BLANK IMAGE-PARTIAL/SPORATIC
H528/H529 LINES BLACK / LEAD TO TRAIL
H528/H529 LINES BLACK OP TO NON OP
H528/H529 LINES BLACK OP TO NON OP
H528/H529 LINES BLACK OP TO NON OP
H528/H529 LINES WHITE / LEAD TO TRAIL
H528/H529 JAM A
H528/H529 JAM FEED IN
H528/H529 JAM TRANSFER
H528/H529 JAM TRANSFER
H528/H529 JAM TRANSFER
H528/H529 DRIVERS
H528/H529 SC 4003
H528/H529 TX/RX REPORTS
H535/H537 ADD TONER CONDITION

H535/H537 BLANK DISPLAY


H535/H537 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
H535/H537 0-05
H535/H537 0-09
H535/H537 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H535/H537 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H535/H537 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H535/H537 DARK IMAGE
H535/H537 NOISE
H535/H537 NOISE
H535/H537 TONER WASTE / SPILL / LEAK
H535/H537 JAM FEED IN
Product Family Problem Desc
H535/H537 JAM REGISTRATION
H535/H537 JAM REGISTRATION
H535/H537 CONSTANT ADD PAPER / RESET TRAY
H535/H537 FAX CONFIGURATION

H535/H537 USER TOOLS

H545/H546/H547 ADD TONER CONDITION

H545/H546/H547 INDICATORS/LIGHTS
H545/H546/H547 INDICATORS/LIGHTS

H545/H546/H547 RX DOCUMENTS ON 14 INCH PAPER WITH LCT


INSTALLED, TRAY 1=14
H545/H546/H547 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H545/H546/H547 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H545/H546/H547 LINES BLACK / LEAD TO TRAIL
H545/H546/H547 REGISTRATION INCORRECT
H545/H546/H547 NOISE
H545/H546/H547 NOISE
H545/H546/H547 TONER WASTE / SPILL / LEAK
H545/H546/H547 JAM A
H545/H546/H547 JAM A
H545/H546/H547 JAM FEED IN

H545/H546/H547 JAM FEED IN

H545/H546/H547 CONTROLLER CONFIG/INSTALL


H545/H546/H547 SC 221
H545/H546/H547 SC 552
H545/H546/H547 SC 556
H545/H546/H547 SC 913
H545/H546/H547 SC 922
H545/H546/H547 FAX CONFIGURATION
Product Family Problem Desc
H545/H546/H547 FAX CONFIGURATION
H545/H546/H547 GROUP DIAL
H545/H546/H547 GROUP DIAL
H545/H546/H547 USER TOOLS

H545/H546/H547 USER TOOLS


H555/H556/H557 DEVELOPER ON IMAGE / SPILL
H555/H556/H557 USER TOOLS
H555/H556/H557 PRINT OPTION NOT RECOGNIZED
H555/H556/H557 SCAN ROUTER CONFIG/INSTALL

H555/H556/H557 TX/RX REPORTS

H915/H916 REPORTS ON/OFF


J007/J010/J011 BLANK IMAGE-PARTIAL/SPORATIC
LANIER LEGACY HOTLINE LIGHT/FADED IMAGE
LANIER LEGACY HOTLINE SC 541
LANIER LEGACY HOTLINE SC 544

B125/B286/B289 CONTROLLER ERROR


B230/B237 SC 195
B230/B237 SC 203
B230/B237 SC 203
B230/B237 SC 204
B230/B237 SC 204
B230/B237 SC 210
B230/B237 SC 210
B230/B237 SC 211
B230/B237 SC 211
B230/B237 SC 211
B230/B237 SC 210
B230/B237 SC 212
B230/B237 SC 212
B230/B237 SC 212
B230/B237 SC 213
Product Family Problem Desc
B230/B237 SC 213
B230/B237 SC 213
B132/B200 SC 821
B132/B200 SC 821
B230/B237 SC 220
B230/B237 SC 220
B230/B237 SC 220
B230/B237 SC 222
B230/B237 SC 222
B230/B237 SC 224
B230/B237 SC 224
B230/B237 SC 224
B230/B237 SC 226
B230/B237 SC 226
B230/B237 SC 226
B230/B237 SC 230
B230/B237 SC 230
B230/B237 SC 230
B230/B237 SC 231
B230/B237 SC 231
B230/B237 SC 231
B230/B237 SC 232
B230/B237 SC 232
B230/B237 SC 232
B230/B237 SC 233
B230/B237 SC 233
B230/B237 SC 233
B230/B237 SC 234
B230/B237 SC 234
B230/B237 SC 234
B230/B237 SC 235
B230/B237 SC 235
B230/B237 SC 235
B230/B237 SC 236
Product Family Problem Desc
B230/B237 SC 236
B230/B237 SC 236
B230/B237 SC 237
B230/B237 SC 237
B230/B237 SC 237
B230/B237 SC 240
B230/B237 SC 240
B230/B237 SC 240
B230/B237 SC 241
B230/B237 SC 241
B230/B237 SC 241
B230/B237 SC 242
B230/B237 SC 242
B230/B237 SC 242
B230/B237 SC 243
B230/B237 SC 243
B230/B237 SC 243
B230/B237 SC 285
B230/B237 SC 285
B230/B237 SC 285
B230/B237 SC 285
B230/B237 SC 285
B230/B237 SC 291
B230/B237 SC 291
B132/B200 SC 819
B132/B200 SC 819
B132/B200 SC 819
B132/B200 SC 819
B132/B200 SC 822
B132/B200 SC 822
B132/B200 SC 822
B132/B200 SC 824
B132/B200 SC 824
B132/B200 SC 824
Product Family Problem Desc
B132/B200 SC 826
B132/B200 SC 826
B132/B200 SC 826
B132/B200 SC 828
B132/B200 SC 828
B132/B200 SC 833
B132/B200 SC 833
B132/B200 SC 834
B132/B200 SC 834
B132/B200 SC 850
B132/B200 SC 850
B132/B200 SC 850
B132/B200 SC 851
B132/B200 SC 851
B230/B237 SC 366
B230/B237 SC 300
B230/B237 SC 300
B230/B237 SC 301
B230/B237 SC 301
B230/B237 SC 302
B230/B237 SC 302
B230/B237 SC 325
B230/B237 SC 325
B230/B237 SC 360
B230/B237 SC 360
B230/B237 SC 360
B230/B237 SC 364
B230/B237 SC 364
B230/B237 SC 365
B230/B237 SC 365
B230/B237 SC 366
B230/B237 SC 367
B230/B237 SC 367
B230/B237 SC 367
Product Family Problem Desc
B230/B237 SC 366
B230/B237 SC 365
B230/B237 SC 364
B230/B237 SC 372
B230/B237 SC 372
B230/B237 SC 372
B230/B237 SC 372
B230/B237 SC 373
B230/B237 SC 373
B230/B237 SC 373
B230/B237 SC 373
B230/B237 SC 374
B230/B237 SC 374
B230/B237 SC 374
B230/B237 SC 374
B230/B237 SC 375
B230/B237 SC 375
B230/B237 SC 375
B230/B237 SC 375
B230/B237 SC 380
B230/B237 SC 380
B230/B237 SC 441
B230/B237 SC 441
B230/B237 SC 441
B234/B235/B236 SC 320
A175/A176/A177/A220 TOUCH SCREEN CALIBRATION
B132/B200 FIERY

B132/B200 LIGHT/FADED IMAGE


B132/B200 SC 853
B132/B200 SC 853
B132/B200 SC 854
B132/B200 SC 855
B132/B200 SC 855
Product Family Problem Desc
B132/B200 SC 855
B132/B200 SC 855
B132/B200 SC 857
B132/B200 SC 860
B132/B200 SC 860
B222/B224/G878 SC 144
B222/B224/G878 SC 144
B230/B237 SC 460
B230/B237 SC 460
B230/B237 SC 460
B230/B237 SC 490
B230/B237 SC 490
B230/B237 SC 490
B230/B237 SC 491
B230/B237 SC 491
B230/B237 SC 491
B230/B237 SC 492
B230/B237 SC 492
B230/B237 SC 492
B230/B237 SC 492
B230/B237 SC 498
B230/B237 SC 498
B230/B237 SC 501
B230/B237 SC 501
B230/B237 SC 501
B230/B237 SC 501
B230/B237 SC 501
B230/B237 SC 502
B230/B237 SC 502
B230/B237 SC 502
B230/B237 SC 502
B230/B237 SC 502
B230/B237 SC 503
B230/B237 SC 503
Product Family Problem Desc
B230/B237 SC 503
B230/B237 SC 503
B230/B237 SC 503
B230/B237 SC 503
B230/B237 SC 504
B230/B237 SC 504
B230/B237 SC 504
B230/B237 SC 531
B230/B237 SC 531
B230/B237 SC 532
B230/B237 SC 532
B230/B237 SC 533
B230/B237 SC 533
B230/B237 SC 534
B230/B237 SC 534
B230/B237 SC 535
B230/B237 SC 536
B230/B237 SC 541
B230/B237 SC 541
B230/B237 SC 541
B230/B237 SC 542
B230/B237 SC 542
B230/B237 SC 542
B234/B235/B236 PARTS
C235/C244 BLANK IMAGE-PARTIAL/SPORATIC
C235/C244 BLANK IMAGE-PARTIAL/SPORATIC
C249/C264 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
C262/C265 ADD INK INDICATION ISSUES
C262/C265 MASTER-CUT SHORT
C262/C265 MASTER EJECT JAMS
D007/D008 MACHINE RUNS SLOW
A229 PUNCH UNIT - MOTOR RUNS ALL THE TIME
A229 SC 520
Product Family Problem Desc
A229 JAM CODE 063
A229 ADD TONER CONDITION
A246/A247/A248 SC 730
A257/A269/B023 SC 300
A283/A284 SC 101
A292/A293/B098 SC 126
A292/A293/B098 SC 984
A292/A293/B098 SC 441
A292/A293/B098 JAM CODE 062
A292/A293/B098 SC 440
A292/A293/B098 SC 128
A292/A293/B098 SC 984
A292/A293/B098 SC 126
A294/A295 SC 305
A294/A295 SC 124
A294/A295 SC 491
A294/A295 SC 727
A294/A295 SC 491
A294/A295 SC 727
B003/B004/B006/B007 SC 322
B003/B004/B006/B007 KEY OPERATOR CODE QUESTIONS
B003/B004/B006/B007 SC 350
B022/B027 SC 391
B022/B027 SC 672
B022/B027 SC 545
B051/B052/B156 OPERATION PANEL, ERRATIC OPERATION
B051/B052/B156 SC 571
B051/B052/B156 DISTORTED IMAGE
B051/B052/B156 SC 670
B064/B065 SC 520
B064/B065 PLEASE WAIT - NO FUSER LAMPS
B064/B065 SC 550
B064/B065 JAM CODE 129
B064/B065 RESET TANDAM TRAY DISPLAYED
Product Family Problem Desc
B064/B065 SC 183
B064/B065 JAM CODE 129
B064/B065 SC 183
B064/B065 SC 520
B064/B065 SC 550
B064/B065 SC 550
B070/B071 DEAD MACHINE, NO OPERATION
B079/082/135/138/182/ CANNOT PRINT ACROSS NETWORK
183
B079/082/135/138/182/ CLOSE DOORS/COVERS INDICATION
183
B079/082/135/138/182/ DEAD NO POWER
183
B079/082/135/138/182/ SC 992
183
B079/082/135/138/182/ DEAD NO POWER
183
B079/082/135/138/182/ ERRATIC FINISHER OPERATION
183
B089/B093 SC 870
B121/B122/B123 SC 982
B125 LIGHT/FADED IMAGE
B125 WASTE TONER FULL DISPLAYED
B125 BLANK IMAGE-ENTIRE PAGE
B125 SC 544
B125 PAPER CURL
B125 BLANK IMAGE-PARTIAL/SPORATIC
B125 SC 330
B125 SKEWED IMAGE
B125 LINES WHITE / LEAD TO TRAIL
B125 CANNOT SCAN TO E-MAIL
B125 COPYING IS DISPLAYED - NO OPERATION
B132/B200 SC 861
B132/B200 SC 865
B132/B200 SC 861
B132/B200 SC 861
Product Family Problem Desc
B132/B200 SC 861
B132/B200 SC 863
B132/B200 SC 864
B132/B200 SC 866
B132/B200 SC 867
B132/B200 SC 868
B147/B149/B190 DEAD MACHINE, NO OPERATION
B147/B149/B190 DEAD NO POWER
B147/B149/B190 WASTE TONER FULL DISPLAYED
B147/B149/B190 SC 820
B147/B149/B190 SC 870
B147/B149/B190 CONTROLLER CONFIG/INSTALL
B147/B149/B190 KEY OPERATOR CODE QUESTIONS
B147/B149/B190 STAMP FUNCTION - CANNOT SELECT
B147/B149/B190 CONTROLLER ERROR
B147/B149/B190 PLEASE WAIT FUSER UP TO TEMP
B147/B149/B190 SC 393
B147/B149/B190 REPORTS PRINT ON LEGAL PAPER INSTEAD OF
LETTER.
B147/B149/B190 SC 393
B147/B149/B190 SC 393
B147/B149/B190 SC 393
B178/B180/B202 FAX CONFIGURATION
B178/B180/B202 SC 541
B205/B209 E 44
B205/B209 JAM CODE 026
B205/B209 SC 873
B205/B209 SC 873
B205/B209 SC 873
B222/B224/G878 PLEASE WAIT FUSER UP TO TEMP
B222/B224/G878 SC 548
B222/B224/G878 FAX CONFIGURATION
B222/B224/G878 FAX CONFIGURATION
B222/B224/G878 SC 360
Product Family Problem Desc
B222/B224/G878 SC 361
B222/B224/G878 SC 363
B222/B224/G878 SC 364
B222/B224/G878 SC 365
B222/B224/G878 SC 366
B222/B224/G878 SC 372
B222/B224/G878 SC 372
B222/B224/G878 SC 373
B222/B224/G878 SC 373
B222/B224/G878 SC 400
B222/B224/G878 SC 400
B222/B224/G878 SC 548
B222/B224/G878 SC 549
B222/B224/G878 SC 549
B222/B224/G878 SC 549
B222/B224/G878 SC 367
B222/B224/G878 SC 374
B222/B224/G878 SC 374
B222/B224/G878 SC 375
B230/B237 NOISE
B230/B237 DEAD NO POWER
B230/B237 SC 380
B230/B237 SC 396
B230/B237 COLOR MISSING
B230/B237 SC 400
B230/B237 CANNOT DETECT ORIGINAL

B230/B237 BLANK IMAGE-PARTIAL/SPORATIC

B230/B237 CANNOT DETECT ORIGINAL


B230/B237 COLOR MISSING
B230/B237 NOISE
B230/B237 SC 400
B230/B237 SC 400
B230/B237 SC 400
Product Family Problem Desc
B230/B237 SC 400
B230/B237 SC 400
B230/B237 SC 396
B230/B237 DEAD NO POWER
B234/B235/B236 PLEASE WAIT FUSER UP TO TEMP
B234/B235/B236 ERRATIC ELECTRICAL PROBLEMS
B234/B235/B236 BLANK IMAGE-ENTIRE PAGE
B234/B235/B236 JAM CODE 027
B234/B235/B236 DEAD MACHINE, NO OPERATION
B234/B235/B236 SC 320
B234/B235/B236 SC 876
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 JAM CODE 123
B234/B235/B236 CONTROLLER CONFIG/INSTALL
B234/B235/B236 POOR STACKING IN SHIFT TRAY
B234/B235/B236 ABNORMAL/ERRATIC OPERATION
B234/B235/B236 POOR STACKING IN SHIFT TRAY
B234/B235/B236 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B234/B235/B236 SC 741
B234/B235/B236 GBC JAMS AT THE DIESET / BACK GAGE AREA
B234/B235/B236 COPYING IS DISPLAYED - NO OPERATION
B234/B235/B236 IMAGE SHIFTING
B234/B235/B236 DOG EARS
B234/B235/B236 SC 817
B234/B235/B236 IMAGE SHIFTING
B234/B235/B236 JAM CODE 027
B234/B235/B236 ERRATIC FINISHER OPERATION
B234/B235/B236 SC 601
B234/B235/B236 BLACK IMAGE-ENTIRE PAGE
B234/B235/B236 JAM CODE 020
B234/B235/B236 APS NOT FUNCTIONING CORRECTLY
B234/B235/B236 SC 873
B234/B235/B236 WASTE TONER FULL DISPLAYED
Product Family Problem Desc
B234/B235/B236 SC 320
B234/B235/B236 SC 585
B234/B235/B236 SC 585
B234/B235/B236 SC 601
B234/B235/B236 SC 601
B234/B235/B236 SC 817
B234/B235/B236 SC 876
B234/B235/B236 SC 621
B234/B235/B236 LIGHT/FADED IMAGE
B234/B235/B236 JAM CODE 019
B234/B235/B236 SC 502
B234/B235/B236 JAM CODE 123
B246/B248/B249 THROUGH PUT QUESTIONS
B246/B248/B249 SC 555
B246/B248/B249 JAM CODE 066
B246/B248/B249 SC 876
B246/B248/B249 SC 753
B246/B248/B249 SC 202
B246/B248/B249 JAM CODE 014
B246/B248/B249 STAPLE POSITION
B246/B248/B249 ERRATIC ELECTRICAL PROBLEMS
B246/B248/B249 SC 490
B246/B248/B249 SC 555
B246/B248/B249 SC 876
B246/B248/B249 THROUGH PUT QUESTIONS
B246/B248/B249 SC 753
B246/B248/B249 SC 753
B246/B248/B249 JAM CODE 111
B262/B284/B288/B292 CANNOT SCAN TO E-MAIL
B262/B284/B288/B292 INTERMITTENT JAMMING
B262/B284/B288/B292 LINES BLACK OP TO NON OP
B262/B284/B288/B292 USER TOOLS
B262/B284/B288/B292 CANNOT PRINT FROM LOCAL PC/PORT
B262/B284/B288/B292 DRIVERS
Product Family Problem Desc
B262/B284/B288/B292 PARTS
B262/B284/B288/B292 CANNOT PRINT ACROSS NETWORK
B262/B284/B288/B292 SCANNER CONFIGURATION
B264/B265 KEY COUNTER INFORMATION
B273/G959 PARTS
B273/G959 SP MODES
B273/G959 SPECIFICATIONS
B273/G959 DRIVERS
B295/B297 SC 820
B295/B297 CANNOT PRINT ACROSS NETWORK
B295/B297 DEAD NO POWER
B295/B297 LIGHT/FADED IMAGE
B295/B297 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B295/B297 MISFEED FROM TRAY 2, 3 OR 4
B295/B297 LIGHT/FADED IMAGE
C229/C233/C239 SC 05-10
C229/C233/C239 USER CODE QUESTIONS
C231/C237/C238/C248 SKEWED IMAGE
C231/C237/C238/C248 IMAGE SHIFTING
C231/C237/C238/C248 E 21
C231/C237/C238/C248 LINES WHITE / LEAD TO TRAIL
D007/D008 SC 670
D007/D008 CANNOT PRINT ACROSS NETWORK
D007/D008 ADDRESS BOOK ERRORS
D007/D008 JAM CODE 074
D007/D008 PRINT CONTROLLER/NIB
D007/D008 CONTROLLER ERROR
D007/D008 DRIVERS
G060/G080/G082 SC 220
G060/G080/G082 SC 998
G060/G080/G082 PASSWORDS
G060/G080/G082 ADF NOT RECOGNIZED
G060/G080/G082 JAM C
Product Family Problem Desc
G060/G080/G082 DEAD MACHINE, NO OPERATION
G126 SUPPLIES
G126 FUSER WEB MESSAGE
G126 SP MODES ARE IN JAPENESE
G160/G161 LINES BLACK / LEAD TO TRAIL
G160/G161 COLOR MISSING
G417/G418 PARTS
G422 FIRMWARE LOADING ISSUES
H555/H556/H557 PASSWORDS
H555/H556/H557 REPORTS ON/OFF

H555/H556/H557 ADD TONER CONDITION


H555/H556/H557 VOLUME ADJUSTMENT
H555/H556/H557 PCU COUNTER QUESTIONS
H555/H556/H557 SCANNER CONFIGURATION
H555/H556/H557 APS-AUTO PAPER SELECT
B064/B065 SC 503
B064/B065 SC 521
B064/B065 JAM CODE 142
B064/B065 SC 490
B064/B065 SC 490
B070/B071 REGISTRATION SIDE TO SIDE INCORRECT
B070/B071 SC 990
B070/B071 WASTE TONER FULL DISPLAYED
B070/B071 JAM CODE 033
B070/B071 JAM CODE 012
B070/B071 RESET TANDAM TRAY DISPLAYED
B070/B071 B AND DOOR OPEN WON'T CLEAR
B070/B071 SC 626
B070/B071 SC 725
B070/B071 SC 991
B070/B071 JAM CODE 012
B070/B071 DISTORTED IMAGE-DIGITIZED
B070/B071 SC 601
Product Family Problem Desc
B070/B071 PLEASE WAIT FUSER UP TO TEMP
B070/B071 11 X 17 DOUBLE COUNT ISSUES
B070/B071 DEAD MACHINE, NO OPERATION
B070/B071 SC 550
B070/B071 BACKGROUND-DIRTY/GRAY
B070/B071 PLEASE WAIT - NO FUSER LAMPS
B070/B071 BLANK DISPLAY
B070/B071 CANNOT ENTER SP MODES
B070/B071 FOLDING ERROR
B070/B071 SC 990
B070/B071 SC 990
B070/B071 SC 626
B070/B071 SC 601
B132/B200 SC 545
B132/B200 LIGHT/FADED IMAGE
B132/B200 INTERNAL LCT DOES NOT LIFT
B132/B200 SC 705
B132/B200 SC 860
B132/B200 OVERTONING ALL COLORS
B132/B200 SC 410
B132/B200 TAB QUESTIONS
B132/B200 LIGHT/FADED IMAGE
B132/B200 DISTORTED IMAGE-DIGITIZED
B132/B200 JAM CODE 001
B132/B200 SC 436
B132/B200 SC 670
B132/B200 SC 436
B132/B200 SC 545
B132/B200 SC 670
B132/B200 JAM BYPASS
B132/B200 SPECIFICATIONS
B132/B200 SC 873
B132/B200 SC 873
B132/B200 SC 874
Product Family Problem Desc
B132/B200 SC 874
B132/B200 JAM CODE 008
B140-B143/B163/B228 SC 670
B140-B143/B163/B228 SC 322
B140-B143/B163/B228 SHIFT TRAY OVER DRIVES UP/DOWN
B140-B143/B163/B228 ADD STAPLE INDICATION
B140-B143/B163/B228 SC 322
B140-B143/B163/B228 APS MALFUNCTION
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 BLOWN FUSE
B140-B143/B163/B228 APS MALFUNCTION
B140-B143/B163/B228 SC 819
B140-B143/B163/B228 IMAGE SHIFTING
B140-B143/B163/B228 SC 551
B140-B143/B163/B228 DISPLAYS OUTPUT TRAY FULL
B140-B143/B163/B228 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
B140-B143/B163/B228 SC 992
B140-B143/B163/B228 SC 335
B140-B143/B163/B228 DEAD MACHINE, NO OPERATION
B140-B143/B163/B228 JAM CODE 109
B140-B143/B163/B228 POOR FUSING
B140-B143/B163/B228 BLOWN FUSE
B140-B143/B163/B228 DISTORTED IMAGE-DIGITIZED
B140-B143/B163/B228 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
B140-B143/B163/B228 DARK IMAGE
B140-B143/B163/B228 SC 322
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 SC 550
B140-B143/B163/B228 SC 725
B147/B149/B190 SC 818
B234/B235/B236 TANDEM TRAY ISSUES
B234/B235/B236 CONTROLLER CONFIG/INSTALL
B234/B235/B236 HOLE PUNCH REGISTRATION VARIES
Product Family Problem Desc
B234/B235/B236 GENERAL INFORMATION
A153-A162/A204-A214 DEAD MACHINE, NO OPERATION
A229 SC 990
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
B064/B065 SC 503
B070/B071 WASTE TONER FULL DISPLAYED
B070/B071 MULTISHEET FEED
B070/B071 BACKGROUND-DIRTY/GRAY
B070/B071 SC 735
B070/B071 JAM CODE 025
B070/B071 MIXED ORIGINALS NOT WORKING
B070/B071 WASTE TONER FULL DISPLAYED
B070/B071 IMAGE SHIFTING
B070/B071 SC 345
B070/B071 JAM CODE 027
B070/B071 SC 345
B070/B071 SC 345
B070/B071 SC 345
B070/B071 SC 496
B070/B071 SC 496
B070/B071 SC 496
B070/B071 SC 496
B132/B200 SC 920
B132/B200 SCAN TO FOLDER
B132/B200 SC 753
B132/B200 SC 875
B132/B200 SC 875
B132/B200 SC 900
B132/B200 SC 910
B132/B200 SC 911
B132/B200 SC 912
B132/B200 SC 913
B132/B200 SC 914
Product Family Problem Desc
B132/B200 SC 919
B132/B200 SC 920
B132/B200 SC 921
B140-B143/B163/B228 SC 342
B178/B180/B202 NVRAM DAMAGED WHEN REMOVED
B222/B224/G878 SC 220
B222/B224/G878 SPOTS-BLACK
B222/B224/G878 SC 220
B222/B224/G878 SC 220
B222/B224/G878 SC 221
B222/B224/G878 SC 221
B222/B224/G878 SC 222
B222/B224/G878 SC 226
B222/B224/G878 SC 226
B222/B224/G878 SC 230
B222/B224/G878 SC 231
B222/B224/G878 SC 232
B222/B224/G878 SC 233
B222/B224/G878 SC 234
B222/B224/G878 SC 235
B222/B224/G878 SC 236
B222/B224/G878 SC 237
B222/B224/G878 VOLUME ADJUSTMENT

B222/B224/G878 SC 221
B222/B224/G878 SC 220
B222/B224/G878 SC 222
B222/B224/G878 SC 223
B222/B224/G878 SC 223
B222/B224/G878 SC 223
B222/B224/G878 SC 223
B222/B224/G878 SC 224
B222/B224/G878 SC 224
B222/B224/G878 SC 224
Product Family Problem Desc
B222/B224/G878 SC 224
B222/B224/G878 SC 225
B222/B224/G878 SC 225
B222/B224/G878 SC 225
B222/B224/G878 SC 225
B222/B224/G878 SC 226
B222/B224/G878 SC 226
B222/B224/G878 SC 227
B222/B224/G878 SC 227
B222/B224/G878 SC 227
B222/B224/G878 SC 227
B222/B224/G878 SC 230
B222/B224/G878 SC 230
B222/B224/G878 SC 231
B222/B224/G878 SC 231
B222/B224/G878 SC 232
B222/B224/G878 SC 232
B222/B224/G878 SC 233
B222/B224/G878 SC 233
B222/B224/G878 SC 234
B222/B224/G878 SC 234
B222/B224/G878 SC 235
B222/B224/G878 SC 235
B222/B224/G878 SC 236
B222/B224/G878 SC 236
B222/B224/G878 SC 237
B222/B224/G878 SC 237
B230/B237 SC 285
B234/B235/B236 SC 501
B234/B235/B236 SC 240
B234/B235/B236 SC 487
B246/B248/B249 OPERATION PANEL, ERRATIC OPERATION
B246/B248/B249 TRANSMIT MODE, MEMORY OR IMMEDIATE
B273 FUSER OVERHEAT, NO SERVICE CODE
Product Family Problem Desc
B295/B297 SC 820
D007/D008 BLACK IMAGE-ENTIRE PAGE
D007/D008 BLANK IMAGE-PARTIAL/SPORATIC
G150/G151 E 218

G150/G151 SC 118

G150/G151 CONTROLLER ERROR

G152 SC 135
H555/H556/H557 USER TOOLS
B064/B065 PRINT JOB NOT PRINTING
B132/B200 POOR FUSING
B132/B200 COPIES COME OUT IN REVERSE ORDER TO
FINISHER
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 SC 819
B222/B224/G878 SC 300
B222/B224/G878 SC 300
B222/B224/G878 SC 301
B222/B224/G878 SC 301
B222/B224/G878 SC 302
B222/B224/G878 SC 302
B222/B224/G878 SC 303
B222/B224/G878 SC 303
B222/B224/G878 SC 360
B222/B224/G878 SC 361
B222/B224/G878 SC 362
B222/B224/G878 SC 363
B222/B224/G878 SC 364
B222/B224/G878 SC 365
B222/B224/G878 SC 366
B222/B224/G878 SC 372
Product Family Problem Desc
B222/B224/G878 SC 380
B222/B224/G878 SC 398
B222/B224/G878 SC 441
B222/B224/G878 SC 441
B222/B224/G878 SC 452
B222/B224/G878 SC 452
B222/B224/G878 SC 452
B222/B224/G878 SC 452
B222/B224/G878 SC 490
B222/B224/G878 SC 490
B222/B224/G878 SC 491
B222/B224/G878 SC 491
B222/B224/G878 SC 501
B222/B224/G878 SC 501
B222/B224/G878 SC 501
B222/B224/G878 SC 502
B222/B224/G878 SC 502
B222/B224/G878 SC 502
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 530
B222/B224/G878 SC 530
B222/B224/G878 SC 367
B222/B224/G878 SC 375
B222/B224/G878 QUICK DIAL TABLE CANNOT BE USED NOW
B222/B224/G878 SC 240
B222/B224/G878 SC 240
B222/B224/G878 SC 240
B222/B224/G878 SC 241
B222/B224/G878 SC 241
B222/B224/G878 SC 241
B222/B224/G878 SC 242
Product Family Problem Desc
B222/B224/G878 SC 242
B222/B224/G878 SC 242
B222/B224/G878 SC 243
B222/B224/G878 SC 243
B222/B224/G878 SC 243
B222/B224/G878 SC 285
B222/B224/G878 SC 285
B222/B224/G878 SC 285
B222/B224/G878 SC 285
B222/B224/G878 SC 285
B222/B224/G878 SC 285
B222/B224/G878 SC 290
B222/B224/G878 SC 290
B222/B224/G878 SC 290
B222/B224/G878 SC 290
B222/B224/G878 SC 291
B222/B224/G878 SC 291
B222/B224/G878 SC 291
B222/B224/G878 SC 291
B222/B224/G878 SC 300
B222/B224/G878 SC 301
B222/B224/G878 SC 302
B222/B224/G878 SC 303
B222/B224/G878 SC 360
B222/B224/G878 SC 361
B222/B224/G878 SC 362
B222/B224/G878 SC 363
B222/B224/G878 SC 364
B222/B224/G878 SC 365
B222/B224/G878 SC 366
B222/B224/G878 SC 367
B222/B224/G878 SC 372
B222/B224/G878 SC 373
B222/B224/G878 SC 373
Product Family Problem Desc
B222/B224/G878 SC 374
B222/B224/G878 SC 374
B222/B224/G878 SC 375
B222/B224/G878 SC 380
B222/B224/G878 SC 396
B222/B224/G878 SC 396
B222/B224/G878 SC 396
B222/B224/G878 SC 397
B222/B224/G878 SC 397
B222/B224/G878 SC 397
B222/B224/G878 SC 398
B222/B224/G878 SC 398
B222/B224/G878 SC 399
B222/B224/G878 SC 399
B222/B224/G878 SC 399
B222/B224/G878 SC 441
B222/B224/G878 SC 441
B222/B224/G878 SC 460
B222/B224/G878 SC 460
B222/B224/G878 SC 460
B222/B224/G878 SC 490
B222/B224/G878 SC 492
B222/B224/G878 SC 492
B222/B224/G878 SC 492
B222/B224/G878 SC 492
B222/B224/G878 SC 498
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 504
B222/B224/G878 SC 504
B222/B224/G878 SC 530
Product Family Problem Desc
B222/B224/G878 SC 531
B222/B224/G878 SC 533
B222/B224/G878 SC 534
B222/B224/G878 SC 536
B222/B224/G878 SC 541
B222/B224/G878 SC 541
B222/B224/G878 SC 542
B222/B224/G878 SC 542
B222/B224/G878 SC 543
B222/B224/G878 SC 543
B222/B224/G878 SC 543
B222/B224/G878 SC 543
B222/B224/G878 SC 544
B222/B224/G878 SC 544
B222/B224/G878 SC 544
B222/B224/G878 SC 544
B222/B224/G878 SC 544
B222/B224/G878 SC 543
B222/B224/G878 SC 542
B222/B224/G878 SC 541
B234/B235/B236 SCANNER FUNCTIONS
B234/B235/B236 COVER FEEDER JAMS OR DOUBLE FEEDS
B234/B235/B236 ERRATIC STAPLER OPERATION

B273/G959/G960 COUNTER ISSUES


B273/G959/G960 PLEASE WAIT FUSER UP TO TEMP
B273/G959/G960 PLEASE WAIT FUSER UP TO TEMP

B273/G959/G960 PLEASE WAIT FUSER UP TO TEMP


B273/G959/G960 REPORTS ON/OFF
B273/G959/G960 REPORTS ON/OFF
B273/G959/G960 DEAD NO POWER
B273/G959/G960 DEAD NO POWER
B273/G959/G960 FUSER DAMAGE
B273/G959/G960 PARTS
Product Family Problem Desc
B273/G959/G960 SPECIFICATIONS
B273/G959/G960 CANNOT PRINT ACROSS NETWORK
B273/G959/G960 CONTROLLER ERROR
B273/G959/G960 FIRMWARE UPDATES

B273/G959/G960 NETWORK DEVICES


B273/G959/G960 DRIVERS
B273/G959/G960 PRINTS JUNK
B273/G959/G960 SCANNER CONFIGURATION
B273/G959/G960 SCANNING DOES NOT FUNCTION
B273/G959/G960 APS-AUTO PAPER SELECT
D007/D008 SC 193
D007/D008 SC 101
D007/D008 SC 101
D007/D008 SC 101
D007/D008 SC 101
D007/D008 SC 101
D007/D008 SC 672
D007/D008 SC 120
D007/D008 SC 120
D007/D008 SC 120
D007/D008 SC 120

D007/D008 SC 120

D007/D008 SC 120
D007/D008 SC 120
D007/D008 SC 121
D007/D008 SC 121
D007/D008 SC 121
D007/D008 SC 121

D007/D008 SC 121

D007/D008 SC 121
Product Family Problem Desc
D007/D008 SC 121
D007/D008 SC 193
D007/D008 SC 193
D007/D008 SC 144
D007/D008 SC 143
D007/D008 SC 143
D007/D008 SC 143
D007/D008 SC 141
D007/D008 SC 141
D007/D008 SC 195
D007/D008 SC 195
D007/D008 SC 195
B079/082/135/138/182/ CLOSE DOORS/COVERS INDICATION
183
B079/082/135/138/182/ PRINT OPTION NOT RECOGNIZED
183
B079/082/135/138/182/ DEAD MACHINE, NO OPERATION
183
B132/B200 JAM CODE 008
B132/B200 PLEASE WAIT FUSER UP TO TEMP
B132/B200 PLEASE WAIT FUSER UP TO TEMP
B132/B200 SC 411
B132/B200 SC 411
B132/B200 SC 411
B132/B200 SC 411
B132/B200 SC 411
B132/B200 SC 411
B132/B200 SC 439
B132/B200 SC 439
B132/B200 SC 439
B132/B200 SC 439
B132/B200 SC 720
B132/B200 SC 720
B132/B200 SC 817
B132/B200 SC 817
Product Family Problem Desc
B132/B200 CANNOT SCAN TO NETWORK
B132/B200 BLANK IMAGE-PARTIAL/SPORATIC
B132/B200 DISTORTED IMAGE
B132/B200 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
B132/B200 NOISE - FINISHER
B132/B200 JAM CODE 007
B132/B200 SCANNER FUNCTIONS

B132/B200 TONER WASTE / SPILL / LEAK


B132/B200 FIERY
B132/B200 ABNORMAL/ERRATIC OPERATION
B132/B200 ABNORMAL/ERRATIC OPERATION
B132/B200 OPERATION PANEL, ERRATIC OPERATION
B132/B200 SADDLE STITCH LEGAL PAPER
B147/B149/B190 SC 390
B178/B180/B202 COLORS MISALIGNED
B178/B180/B202 COLORS MISALIGNED
B178/B180/B202 COLORS MISALIGNED
B178/B180/B202 COLORS MISALIGNED
B178/B180/B202 COLORS MISALIGNED
B222/B224/G878 SC 672
B222/B224/G878 SC 672
B222/B224/G878 SC 672
B222/B224/G878 SC 548
B222/B224/G878 SC 551
B222/B224/G878 SC 551
B222/B224/G878 SC 551
B222/B224/G878 SC 552
B222/B224/G878 SC 552
B222/B224/G878 SC 552
B222/B224/G878 SC 553
B222/B224/G878 SC 557
B222/B224/G878 SC 557
B222/B224/G878 SC 559
Product Family Problem Desc
B222/B224/G878 SC 561
B222/B224/G878 SC 561
B222/B224/G878 SC 562
B222/B224/G878 SC 562
B222/B224/G878 SC 562
B222/B224/G878 SC 563
B222/B224/G878 SC 563
B222/B224/G878 SC 563
B222/B224/G878 SC 563
B222/B224/G878 SC 564
B222/B224/G878 SC 564
B222/B224/G878 SC 564
B222/B224/G878 SC 564
B222/B224/G878 SC 564
B222/B224/G878 SC 565
B222/B224/G878 SC 565
B222/B224/G878 SC 565
B222/B224/G878 SC 580
B222/B224/G878 SC 580
B222/B224/G878 SC 585
B222/B224/G878 SC 585
B222/B224/G878 SC 585
B222/B224/G878 SC 585
B222/B224/G878 SC 585
B222/B224/G878 SC 610
B222/B224/G878 SC 610
B222/B224/G878 SC 611
B222/B224/G878 SC 611
B222/B224/G878 SC 620
B222/B224/G878 SC 620
B222/B224/G878 SC 620
B222/B224/G878 SC 621
B222/B224/G878 SC 621
B222/B224/G878 SC 621
Product Family Problem Desc
B222/B224/G878 SC 621
B222/B224/G878 SC 622
B222/B224/G878 SC 622
B222/B224/G878 SC 622
B222/B224/G878 SC 630
B222/B224/G878 SC 632
B222/B224/G878 SC 633
B222/B224/G878 SC 634
B222/B224/G878 SC 635
B222/B224/G878 SC 650
B222/B224/G878 SC 651
B222/B224/G878 SC 670
B222/B224/G878 SC 670
B222/B224/G878 SC 670
B222/B224/G878 SC 670
B222/B224/G878 SC 670
B222/B224/G878 SC 672
B222/B224/G878 SC 681
B222/B224/G878 SC 681
B222/B224/G878 SC 682
B222/B224/G878 SC 682
B222/B224/G878 SC 682
B222/B224/G878 SC 682
B222/B224/G878 SC 682
B222/B224/G878 SC 682
B222/B224/G878 SC 682
B222/B224/G878 SC 682
B222/B224/G878 SC 687
B222/B224/G878 SC 687
B230/B237 SC 672
B230/B237 SC 672
B230/B237 PLEASE WAIT FUSER UP TO TEMP
B230/B237 SC 544
B230/B237 SC 544
Product Family Problem Desc
B230/B237 SC 544
B230/B237 SC 545
B230/B237 SC 557
B230/B237 SC 557
B230/B237 SC 559
B230/B237 SC 559
B230/B237 SC 610
B230/B237 SC 611
B230/B237 SC 621
B230/B237 SC 621
B230/B237 SC 621
B230/B237 SC 621
B230/B237 SC 630
B230/B237 SC 632
B230/B237 SC 633
B230/B237 SC 634
B230/B237 SC 634
B230/B237 SC 634
B230/B237 SC 635
B230/B237 SC 635
B230/B237 SC 635
B230/B237 SC 650
B230/B237 SC 650
B230/B237 SC 650
B230/B237 SC 650
B230/B237 SC 650
B230/B237 SC 650
B230/B237 SC 651
B230/B237 SC 651
B230/B237 SC 670
B230/B237 SC 670
B230/B237 SC 670
B230/B237 SC 672
B230/B237 SC 687
Product Family Problem Desc
B230/B237 SC 687
B230/B237 SC 687
B230/B237 SC 690
B230/B237 SC 690
B230/B237 SC 690
B230/B237 SC 690
B230/B237 SC 725
B230/B237 SC 725
B230/B237 SC 725
B230/B237 SC 725
B230/B237 SC 730
B230/B237 SC 730
B230/B237 SC 730
B230/B237 SC 740
B230/B237 SC 740
B230/B237 SC 740
B230/B237 SC 742
B230/B237 SC 742
B230/B237 SC 742
B230/B237 SC 746
B230/B237 SC 746
B230/B237 SC 746
B230/B237 SC 760
B230/B237 SC 760
B230/B237 SC 760
B230/B237 SC 760
B230/B237 SC 761
B230/B237 SC 761
B230/B237 SC 761
B230/B237 SC 763
B230/B237 SC 763
B230/B237 SC 764
B230/B237 SC 764
B230/B237 SC 770
Product Family Problem Desc
B230/B237 SC 770
B230/B237 SC 791
B230/B237 SC 792
B230/B237 SC 793
B230/B237 SC 793
B230/B237 SC 793
B230/B237 SC 793
B230/B237 SC 793
B230/B237 SC 818
B230/B237 SC 818
B264/B265 JAM CODE 016
B291/B296 OVERTONING
B295/B297 DEAD MACHINE, NO OPERATION
D007/D008 SC 320
D007/D008 SC 122
D007/D008 SC 122
D007/D008 SC 122
D007/D008 SC 122

D007/D008 SC 122
D007/D008 SC 122
D007/D008 SC 122
D007/D008 SC 123
D007/D008 SC 123
D007/D008 SC 123
D007/D008 SC 123
D007/D008 SC 123

D007/D008 SC 123
D007/D008 SC 123
D007/D008 SC 302
D007/D008 SC 302
D007/D008 SC 320
D007/D008 SC 320
D007/D008 SC 320
Product Family Problem Desc
D007/D008 SC 322
D007/D008 SC 322
D007/D008 SC 322
D007/D008 SC 322
D007/D008 SC 322
D007/D008 SC 323
D007/D008 SC 323
D007/D008 SC 323
D007/D008 SC 350
D007/D008 SC 350
D007/D008 SC 350
D007/D008 SC 350
D007/D008 SC 350
D007/D008 SC 351
D007/D008 SC 351
D007/D008 SC 351
D007/D008 SC 351
D007/D008 SC 352
D007/D008 SC 352
D007/D008 SC 352
D007/D008 SC 352
D007/D008 SC 353
D007/D008 SC 353
D007/D008 SC 353
D007/D008 SC 353
D007/D008 SC 353
G060/G080/G082 COLOR MISSING
G081/G120/G121/G122 SC 230

B222/B224/G878 SC 690
B222/B224/G878 SC 690
B222/B224/G878 SC 690
B222/B224/G878 SC 700
B222/B224/G878 SC 700
Product Family Problem Desc
B222/B224/G878 SC 700
B222/B224/G878 SC 700
B222/B224/G878 SC 701
B222/B224/G878 SC 701
B222/B224/G878 SC 701
B222/B224/G878 SC 701
B222/B224/G878 SC 721
B222/B224/G878 SC 721
B222/B224/G878 SC 721
B222/B224/G878 SC 723
B222/B224/G878 SC 723
B222/B224/G878 SC 723
B222/B224/G878 SC 725
B222/B224/G878 SC 725
B222/B224/G878 SC 725
B222/B224/G878 SC 725
B222/B224/G878 SC 730
B222/B224/G878 SC 730
B222/B224/G878 SC 730
B222/B224/G878 SC 730
B222/B224/G878 SC 730
B222/B224/G878 SC 740
B222/B224/G878 SC 740
B222/B224/G878 SC 740
B222/B224/G878 SC 740
B222/B224/G878 SC 741
B222/B224/G878 SC 741
B222/B224/G878 SC 741
B222/B224/G878 SC 742
B222/B224/G878 SC 742
B222/B224/G878 SC 742
B222/B224/G878 SC 742
B222/B224/G878 SC 743
B222/B224/G878 SC 743
Product Family Problem Desc
B222/B224/G878 SC 743
G060/G080/G082 SC 471
G150/G151 E 2E1
A151/A152/A202/A203 SC 70
B022/B027 MACHINE LOCKS UP WITH "STORING TO
MEMORY" DISPLAYED ON LCD
B064/B065 SYSTEM
B070/B071 SC 626
B079/082/135/138/182/ FINISHER NOT RECOGNIZED
183
B132/B200 NOISE
B132/B200 CANNOT SCAN TO E-MAIL
B132/B200 GBC STREAM PUNCH SPECS
B140-B143/B163/B228 SC 817
B147/B149/B190 CANNOT SCAN TO E-MAIL
B186 STREAKS
B205/B209 TOUCH SCREEN CALIBRATION
B222/B224/G878 SC 860
B222/B224/G878 SC 819
B222/B224/G878 SC 820
B222/B224/G878 SC 820
B222/B224/G878 SC 820
B222/B224/G878 SC 876
B222/B224/G878 SC 876
B222/B224/G878 SC 819
B222/B224/G878 SC 865
B222/B224/G878 SC 873
B222/B224/G878 SC 750
B222/B224/G878 SC 750
B222/B224/G878 SC 753
B222/B224/G878 SC 753
B222/B224/G878 SC 760
B222/B224/G878 SC 760
B222/B224/G878 SC 760
B222/B224/G878 SC 761
Product Family Problem Desc
B222/B224/G878 SC 761
B222/B224/G878 SC 761
B222/B224/G878 SC 761
B222/B224/G878 SC 763
B222/B224/G878 SC 763
B222/B224/G878 SC 763
B222/B224/G878 SC 764
B222/B224/G878 SC 764
B222/B224/G878 SC 764
B222/B224/G878 SC 766
B222/B224/G878 SC 766
B222/B224/G878 SC 766

B222/B224/G878 SC 767
B222/B224/G878 SC 767
B222/B224/G878 SC 767
B222/B224/G878 SC 791
B222/B224/G878 SC 792
B222/B224/G878 SC 818
B222/B224/G878 SC 818
B222/B224/G878 SC 819
B222/B224/G878 SC 819
B222/B224/G878 SC 819
B222/B224/G878 SC 820
B222/B224/G878 SC 820
B222/B224/G878 SC 821
B222/B224/G878 SC 821
B222/B224/G878 SC 821
B222/B224/G878 SC 822
B222/B224/G878 SC 822
B222/B224/G878 SC 822
B222/B224/G878 SC 822
B222/B224/G878 SC 824
B222/B224/G878 SC 824
Product Family Problem Desc
B222/B224/G878 SC 824
B222/B224/G878 SC 826
B222/B224/G878 SC 827
B222/B224/G878 SC 827
B222/B224/G878 SC 827
B222/B224/G878 SC 828
B222/B224/G878 SC 828
B222/B224/G878 SC 829
B222/B224/G878 SC 829
B222/B224/G878 SC 829
B222/B224/G878 SC 851
B222/B224/G878 SC 851
B222/B224/G878 SC 851
B222/B224/G878 SC 853
B222/B224/G878 SC 853
B222/B224/G878 SC 854
B222/B224/G878 SC 854
B222/B224/G878 SC 855
B222/B224/G878 SC 855
B222/B224/G878 SC 856
B222/B224/G878 SC 856
B222/B224/G878 SC 857
B222/B224/G878 SC 857
B222/B224/G878 SC 861
B222/B224/G878 SC 861
B222/B224/G878 SC 861
B222/B224/G878 SC 863
B222/B224/G878 SC 863
B222/B224/G878 SC 864
B222/B224/G878 SC 865
B222/B224/G878 SC 866
B222/B224/G878 SC 866
B222/B224/G878 SC 867
B222/B224/G878 SC 868
Product Family Problem Desc
B222/B224/G878 SC 868
B222/B224/G878 SC 868
B222/B224/G878 SC 868
B222/B224/G878 SC 870
B222/B224/G878 SC 870
B222/B224/G878 SC 870
B222/B224/G878 SC 873
B222/B224/G878 SC 874
B222/B224/G878 SC 874
B222/B224/G878 SC 875
B222/B224/G878 SC 875
B222/B224/G878 SC 876
B222/B224/G878 SC 876
B222/B224/G878 SC 876
B222/B224/G878 SC 876
B222/B224/G878 SC 876
B222/B224/G878 SC 880
B222/B224/G878 SC 900
B222/B224/G878 SC 900
B222/B224/G878 SC 910
B222/B224/G878 SC 911
B222/B224/G878 SC 912
B222/B224/G878 SC 913
B222/B224/G878 SC 914
B222/B224/G878 SC 919
B222/B224/G878 SC 919
B222/B224/G878 SC 919
B222/B224/G878 SC 920
B222/B224/G878 SC 920
B222/B224/G878 SC 921
B222/B224/G878 SC 925
B222/B224/G878 SC 990
B222/B224/G878 SC 991
B222/B224/G878 SC 992
Product Family Problem Desc
B222/B224/G878 SC 994

B222/B224/G878 SC 995
B222/B224/G878 SC 998
B222/B224/G878 SC 998
B222/B224/G878 SC 998
B230/B237 TOUCH SCREEN CALIBRATION
B230/B237 SPECIFICATIONS
B234/B235/B236 STAPLE JAMS
B234/B235/B236 PLEASE WAIT - NO FUSER LAMPS
B246/B248/B249 SC 204
B246/B248/B249 PAPER TRAY CANNOT BE SELECTED
B246/B248/B249 SC 542
B246/B248/B249 SC 555
B246/B248/B249 DARK IMAGE
B262/B284/B288/B292 SC 555
C226 IMAGE STRETCHED OR COMPRESSED
C262/C265 MASTER FEED JAMS
D007/D008 SC 355
D007/D008 SC 355
D007/D008 SC 355
D007/D008 SC 355
D007/D008 SC 355
D007/D008 SC 389
D007/D008 SC 389
D007/D008 SC 390
D007/D008 SC 390
D007/D008 SC 391
D007/D008 SC 391
D007/D008 SC 392
D007/D008 SC 392
D007/D008 SC 392
D007/D008 SC 392
D007/D008 SC 392
Product Family Problem Desc
D007/D008 SC 398
D007/D008 SC 399
D017/D018/D019/D020 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
H306/H310/H311 USER TOOLS
A292/A293/B098 PRINT OPTION NOT RECOGNIZED
B064/B065 SCANNER FUNCTIONS
B064/B065 LIGHT/FADED IMAGE
B132/B200 LIGHT/FADED IMAGE
B132/B200 SC 870
B132/B200 SC 925
B132/B200 SC 925
B132/B200 SC 990
B132/B200 SC 992
B132/B200 SC 992

B132/B200 SC 992
B132/B200 SC 870
B132/B200 SC 870
B132/B200 SC 870
B132/B200 SC 992
B132/B200 SC 925
B132/B200 SC 925
B132/B200 SC 990
B132/B200 SC 990
B132/B200 SC 991
B132/B200 SC 991
B132/B200 SC 997
B132/B200 SC 998
B132/B200 SC 856
B132/B200 PUNCH JAM
B140-B143/B163/B228 PUNCH QUESTIONS
B222/B224/G878 JAM CODE 053
B222/B224/G878 JAM CODE 003
B222/B224/G878 JAM CODE 003
Product Family Problem Desc
B222/B224/G878 JAM CODE 004
B222/B224/G878 JAM CODE 004
B222/B224/G878 JAM CODE 005
B222/B224/G878 JAM CODE 005
B222/B224/G878 JAM CODE 006
B222/B224/G878 JAM CODE 006
B222/B224/G878 JAM CODE 008
B222/B224/G878 JAM CODE 008
B222/B224/G878 JAM CODE 009
B222/B224/G878 JAM CODE 011
B222/B224/G878 JAM CODE 011
B222/B224/G878 JAM CODE 012
B222/B224/G878 JAM CODE 012
B222/B224/G878 JAM CODE 013
B222/B224/G878 JAM CODE 017
B222/B224/G878 JAM CODE 017
B222/B224/G878 JAM CODE 018

B222/B224/G878 JAM CODE 018


B222/B224/G878 JAM CODE 019
B222/B224/G878 JAM CODE 020
B222/B224/G878 JAM CODE 021
B222/B224/G878 JAM CODE 021
B222/B224/G878 JAM CODE 022

B222/B224/G878 JAM CODE 022


B222/B224/G878 JAM CODE 024

B222/B224/G878 JAM CODE 025

B222/B224/G878 JAM CODE 025


B222/B224/G878 JAM CODE 026

B222/B224/G878 JAM CODE 026


B222/B224/G878 JAM CODE 027
Product Family Problem Desc
B222/B224/G878 JAM CODE 027
B222/B224/G878 JAM CODE 028

B222/B224/G878 JAM CODE 053

B222/B224/G878 JAM CODE 054

B222/B224/G878 JAM CODE 057


B222/B224/G878 JAM CODE 057
B222/B224/G878 JAM CODE 060
B222/B224/G878 JAM CODE 061
B222/B224/G878 JAM CODE 061
B222/B224/G878 JAM CODE 062

B222/B224/G878 JAM CODE 062


B222/B224/G878 JAM CODE 064

B222/B224/G878 JAM CODE 064


B222/B224/G878 JAM CODE 065

B222/B224/G878 JAM CODE 066

B222/B224/G878 JAM CODE 067

B222/B224/G878 JAM CODE 068


B222/B224/G878 JAM CODE 100
B222/B224/G878 JAM CODE 100
B222/B224/G878 JAM CODE 101

B222/B224/G878 JAM CODE 101


B222/B224/G878 JAM CODE 102

B222/B224/G878 JAM CODE 102


B222/B224/G878 JAM CODE 102
B230/B237 SC 819
B230/B237 SC 819
B230/B237 SC 819
Product Family Problem Desc
B230/B237 SC 821
B230/B237 SC 821
B230/B237 SC 821
B230/B237 SC 822
B230/B237 SC 822
B230/B237 SC 822
B230/B237 SC 823
B230/B237 SC 824
B230/B237 SC 824
B230/B237 SC 826
B230/B237 SC 827
B230/B237 SC 827
B230/B237 SC 828
B230/B237 SC 828
B230/B237 SC 829
B230/B237 SC 829
B230/B237 SC 851
B230/B237 SC 851
B230/B237 SC 853
B230/B237 SC 853
B230/B237 SC 854
B230/B237 SC 854
B230/B237 SC 856
B230/B237 SC 856
B230/B237 SC 857
B230/B237 SC 857
B230/B237 SC 860
B230/B237 SC 860
B230/B237 SC 861
B230/B237 SC 861
B230/B237 SC 861
B230/B237 SC 863
B230/B237 SC 863
B230/B237 SC 864
Product Family Problem Desc
B230/B237 SC 865
B230/B237 SC 866
B230/B237 SC 867
B230/B237 SC 868
B230/B237 SC 868
B230/B237 SC 870
B230/B237 SC 870
B230/B237 SC 870
B230/B237 SC 873
B230/B237 SC 873
B230/B237 SC 874
B230/B237 SC 874
B230/B237 SC 875
B230/B237 SC 876
B230/B237 SC 876
B230/B237 SC 876
B230/B237 SC 876
B230/B237 SC 876
B230/B237 SC 876
B230/B237 SC 880
B230/B237 SC 900
B230/B237 SC 900
B230/B237 SC 910
B230/B237 SC 911
B230/B237 SC 912
B230/B237 SC 913
B230/B237 SC 914
B230/B237 SC 919
B230/B237 SC 920
B230/B237 SC 920
B230/B237 SC 921
B230/B237 SC 925
B230/B237 SC 990
B230/B237 SC 990
Product Family Problem Desc
B230/B237 SC 991
B230/B237 SC 991
B230/B237 SC 992
B230/B237 SC 994
B230/B237 SC 997
B230/B237 SC 997
B230/B237 SC 998
B230/B237 SC 998
B230/B237 SC 998
B234/B235/B236 PRINT JOB NOT PRINTING
B234/B235/B236 PUNCH UNIT NOT RECOGNIZED
B246/B248/B249 SC 590
B246/B248/B249 PAPER SIZE QUESTIONS
B246/B248/B249 SCANNER CONFIGURATION
C249/C264 PRINTS JUNK
D007/D008 SC 401
D007/D008 SC 401
D007/D008 SC 401
D007/D008 SC 402
D007/D008 SC 402
D007/D008 SC 411
D007/D008 SC 411
D007/D008 SC 490
D007/D008 SC 500
D007/D008 SC 500
D007/D008 SC 501

D007/D008 SC 501
D007/D008 SC 501

D007/D008 SC 501
D007/D008 SC 501
D007/D008 SC 502
D007/D008 SC 502
Product Family Problem Desc
D007/D008 SC 502

D007/D008 SC 502
D007/D008 SC 502
D007/D008 SC 503

D007/D008 SC 503
D007/D008 SC 503

D007/D008 SC 503
D007/D008 SC 503
D007/D008 SC 504

D007/D008 SC 504
D007/D008 SC 504

D007/D008 SC 504
D007/D008 SC 504
D007/D008 SC 506

D007/D008 SC 506
D007/D008 SC 506
D007/D008 SC 508
D007/D008 SC 508
D007/D008 SC 508
D007/D008 SC 508
D007/D008 SC 508
D007/D008 SC 509
D007/D008 SC 509
D007/D008 SC 509
D007/D008 SC 509
A163/A251/A252/B047/B JAM CODE 022
048
B070/B071 GLOBALSCAN CONFIG/INSTALL
B125 SC 143
Product Family Problem Desc
B125 SC 143
B125 SC 143

B125 SC 143

B125 SC 143
B125 SC 143
B132/B200 E 44
B140-B143/B163/B228 SC XX
B222/B224/G878 JAM CODE 103

B222/B224/G878 JAM CODE 103


B222/B224/G878 JAM CODE 104

B222/B224/G878 JAM CODE 104


B222/B224/G878 JAM CODE 104
B222/B224/G878 JAM CODE 105

B222/B224/G878 JAM CODE 105


B222/B224/G878 JAM CODE 106

B222/B224/G878 JAM CODE 106


B222/B224/G878 JAM CODE 106
B222/B224/G878 JAM CODE 107

B222/B224/G878 JAM CODE 107


B222/B224/G878 JAM CODE 107

B222/B224/G878 JAM CODE 108

B222/B224/G878 JAM CODE 108


B222/B224/G878 JAM CODE 109

B222/B224/G878 JAM CODE 109


B222/B224/G878 JAM CODE 109
B234/B235/B236 SC 126
B234/B235/B236 SC 126
Product Family Problem Desc
B246/B248/B249 SC 300
B246/B248/B249 SC 144
B246/B248/B249 SC 305
B246/B248/B249 LIGHT/FADED IMAGE
B246/B248/B249 SC 101
B246/B248/B249 SC 101
B246/B248/B249 SC 101
B246/B248/B249 SC 101
B246/B248/B249 SC 101
B246/B248/B249 SC 120
B246/B248/B249 SC 120
B246/B248/B249 SC 120
B246/B248/B249 SC 120
B246/B248/B249 SC 121
B246/B248/B249 SC 121
B246/B248/B249 SC 121
B246/B248/B249 SC 121
B246/B248/B249 SC 122
B246/B248/B249 SC 122
B246/B248/B249 SC 122
B246/B248/B249 SC 122
B246/B248/B249 SC 123
B246/B248/B249 SC 123
B246/B248/B249 SC 123
B246/B248/B249 SC 123
B246/B248/B249 SC 143
B246/B248/B249 SC 143
B246/B248/B249 SC 143
B246/B248/B249 SC 143
B246/B248/B249 SC 143
B246/B248/B249 SC 143
B246/B248/B249 SC 144
B246/B248/B249 SC 144
B246/B248/B249 SC 181
Product Family Problem Desc
B246/B248/B249 SC 181
B246/B248/B249 SC 183
B246/B248/B249 SC 183
B246/B248/B249 SC 184
B246/B248/B249 SC 184
B246/B248/B249 SC 202
B246/B248/B249 SC 203
B246/B248/B249 SC 203
B246/B248/B249 SC 204
B246/B248/B249 SC 205
B246/B248/B249 SC 205
B246/B248/B249 SC 300
B246/B248/B249 SC 303
B246/B248/B249 SC 303
B246/B248/B249 SC 304
B246/B248/B249 SC 304
B246/B248/B249 SC 304
B246/B248/B249 SC 305
B246/B248/B249 SC 306
B246/B248/B249 SC 306
C229/C233/C239 SC 07-30
A292/A293/B098 USER CODE QUESTIONS
B079/082/135/138/182/ SPECIFICATIONS
183
B089/B093 SC 720
B089/B093 SC 720
B125 CONTROLLER CONFIG/INSTALL
B140-B143/B163/B228 SC 490
B222/B224/G878 SC 549
B222/B224/G878 DOC SERVER ISSUES
B222/B224/G878 NO READY OR WAIT INDICATORS
B222/B224/G878 IMAGE SHIFTING
B222/B224/G878 INTERMITTENT JAMMING
B222/B224/G878 SC 362
Product Family Problem Desc
B222/B224/G878 SC 490
B222/B224/G878 SC 491
B222/B224/G878 SC 504
B222/B224/G878 SC 504
B222/B224/G878 JAM CODE 191

B222/B224/G878 JAM CODE 191


B222/B224/G878 JAM CODE 202

B222/B224/G878 JAM CODE 203

B222/B224/G878 JAM CODE 204

B222/B224/G878 JAM CODE 200


B222/B224/G878 JAM CODE 200
B222/B224/G878 JAM CODE 231

B222/B224/G878 JAM CODE 201


B222/B224/G878 JAM CODE 201
B222/B224/G878 JAM CODE 201
B246/B248/B249 SC 310
B246/B248/B249 SC 310
B246/B248/B249 SC 310
B246/B248/B249 SC 310
B246/B248/B249 SC 310
B246/B248/B249 SC 312
B246/B248/B249 SC 312
B246/B248/B249 SC 312
B246/B248/B249 SC 312
B246/B248/B249 SC 312
B246/B248/B249 SC 314
B246/B248/B249 SC 314
B246/B248/B249 SC 314
B246/B248/B249 SC 314
B246/B248/B249 SC 314
Product Family Problem Desc
B246/B248/B249 SC 315
B246/B248/B249 SC 315
B246/B248/B249 SC 315
B246/B248/B249 SC 315
B246/B248/B249 SC 315
B246/B248/B249 SC 316
B246/B248/B249 SC 316
B246/B248/B249 SC 316
B273/G959/G960 CANNOT SCAN TO NETWORK
D007/D008 SC 510
D007/D008 SC 510
D007/D008 SC 510
D007/D008 SC 510
D007/D008 SC 520
D007/D008 SC 520
D007/D008 SC 520
D007/D008 SC 541
D007/D008 SC 541
D007/D008 SC 541
D007/D008 SC 542
D007/D008 SC 542
D007/D008 SC 542
D007/D008 SC 543
D007/D008 SC 543
D007/D008 SC 543
D007/D008 SC 544
D007/D008 SC 544
D007/D008 SC 544
D007/D008 SC 544
D007/D008 SC 545
D007/D008 SC 546
D007/D008 SC 546
D007/D008 SC 548
D007/D008 SC 548
Product Family Problem Desc
D007/D008 SC 557
D007/D008 SC 590
D007/D008 SC 590
D007/D008 SC 165
D017/D018/D019/D020 SC 144

D017/D018/D019/D020 SC 144

H306/H310/H311 SC 544
H306/H310/H311 SC 546
A292/A293/B098 JAM CODE 003
B051/B052/B156 KEY OPERATOR CODE QUESTIONS
B064/B065 SMTP
B064/B065 SCANNER CONFIGURATION
B064/B065 COPYING IS DISPLAYED - NO OPERATION
B070/B071 DRIVERS
B070/B071 DRIVERS
B121/B122/B123 SC 824
B125 DRIVERS
B132/B200 SC 410
B132/B200 SC 410

B132/B200 SC 410
B132/B200 SC 410
B132/B200 SC 410

B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 410
B140-B143/B163/B228 SC 873
Product Family Problem Desc
B140-B143/B163/B228 SC 873
B140-B143/B163/B228 CSS PROBLEM RDS SYSTEM
B140-B143/B163/B228 SP MODES
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 USER TOOLS
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 CONSTANT ADD PAPER / RESET TRAY
B205/B209 JAM COUNTERS DO NOT INCREMENT
B222/B224/G878 ACC ERROR
B229 SC 202
B234/B235/B236 PRINT JOB NOT PRINTING
B234/B235/B236 CSS PROBLEM RDS SYSTEM
B234/B235/B236 SCANNER FUNCTIONS
B234/B235/B236 SPOTS-BLACK
B234/B235/B236 SC 489

B234/B235/B236 PUNCH HOLE POSITION


B246/B248/B249 SC 501
B246/B248/B249 SP MODES
B246/B248/B249 COPYING IS DISPLAYED - NO OPERATION

B246/B248/B249 CONTROLLER CONFIG/INSTALL


B246/B248/B249 SC 316
B246/B248/B249 SC 316
B246/B248/B249 SC 317
B246/B248/B249 SC 317
B246/B248/B249 SC 317
B246/B248/B249 SC 317
B246/B248/B249 SC 317
B246/B248/B249 SC 340
B246/B248/B249 SC 340
B246/B248/B249 SC 340
B246/B248/B249 SC 340
B246/B248/B249 SC 341
B246/B248/B249 SC 341
Product Family Problem Desc
B246/B248/B249 SC 341
B246/B248/B249 SC 341
B246/B248/B249 SC 342
B246/B248/B249 SC 342
B246/B248/B249 SC 342
B246/B248/B249 SC 345
B246/B248/B249 SC 345
B246/B248/B249 SC 350
B246/B248/B249 SC 350
B246/B248/B249 SC 350
B246/B248/B249 SC 350
B246/B248/B249 SC 351
B246/B248/B249 SC 351
B246/B248/B249 SC 351
B246/B248/B249 SC 351
B246/B248/B249 SC 352
B246/B248/B249 SC 352
B246/B248/B249 SC 352
B246/B248/B249 SC 352
B246/B248/B249 SC 353
B246/B248/B249 SC 353
B246/B248/B249 SC 353
B246/B248/B249 SC 353
B246/B248/B249 SC 354
B246/B248/B249 SC 354
B246/B248/B249 SC 354
B246/B248/B249 SC 354
B246/B248/B249 SC 355
B246/B248/B249 SC 355
B246/B248/B249 SC 355
B246/B248/B249 SC 355
B246/B248/B249 SC 355
B246/B248/B249 SC 401
B246/B248/B249 SC 401
Product Family Problem Desc
B246/B248/B249 SC 402
B246/B248/B249 SC 402
B246/B248/B249 SC 430
B246/B248/B249 SC 430
B246/B248/B249 SC 440
B246/B248/B249 SC 440
B246/B248/B249 SC 441
B246/B248/B249 SC 441
B246/B248/B249 SC 441
B246/B248/B249 SC 496
B246/B248/B249 SC 496
B246/B248/B249 SC 501
B246/B248/B249 SC 501
B246/B248/B249 SC 501
B246/B248/B249 SC 502
B246/B248/B249 SC 502
B246/B248/B249 SC 502
B246/B248/B249 SC 503
B246/B248/B249 SC 503
B246/B248/B249 SC 503
B246/B248/B249 SC 504
B246/B248/B249 SC 504
B246/B248/B249 SC 504
B246/B248/B249 SC 507
B246/B248/B249 SC 507
B246/B248/B249 SC 510
B246/B248/B249 SC 510
B246/B248/B249 SC 510
B246/B248/B249 SC 510
B246/B248/B249 SC 515
B246/B248/B249 SC 515
B246/B248/B249 SC 515
B246/B248/B249 SC 520
B246/B248/B249 SC 520
Product Family Problem Desc
B246/B248/B249 SC 520
B246/B248/B249 SC 521
B246/B248/B249 SC 521
B246/B248/B249 SC 521
B246/B248/B249 SC 520
B259/B260/B261 SC 101
B262/B284/B288/B292 UNABLE TO RECEIVE FAXES ON CORRECT
PAPER SIZE.
B276/B277 PRINT OPTION NOT RECOGNIZED
D007/D008 PARTS
D007/D008 SC 165
G417/G418 LINES BLACK / LEAD TO TRAIL
H555/H556/H557 SC 390
H555/H556/H557 SC 390
B079/082/135/138/182/ PRINT CONTROLLER/NIB
183
B132/B200 JAM CODE 016
B132/B200 JAM CODE 014
B132/B200 JAM CODE 014
B132/B200 JAM CODE 019
B132/B200 JAM CODE 023
B132/B200 JAM CODE 009
B132/B200 JAM CODE 010
B132/B200 JAM CODE 012
B132/B200 JAM CODE 011
B132/B200 JAM CODE 013
B132/B200 JAM CODE 014
B132/B200 JAM CODE 016
B132/B200 JAM CODE 020
B132/B200 JAM CODE 022
B132/B200 JAM CODE 023
B132/B200 JAM CODE 024
B132/B200 JAM CODE 034
B132/B200 JAM CODE 053
B132/B200 JAM CODE 054
Product Family Problem Desc
B132/B200 JAM CODE 055
B132/B200 JAM CODE 056
B132/B200 JAM CODE 057
B132/B200 JAM CODE 058
B132/B200 JAM CODE 060
B132/B200 JAM CODE 059
B132/B200 JAM CODE 061
B140-B143/B163/B228 JAM CODE 012
B140-B143/B163/B228 JAM CODE 071
B205/B209 SUPPLIES
B205/B209 SUPPLIES
B205/B209 SC 541
B246/B248/B249 SC 542
B246/B248/B249 SC 544
B246/B248/B249 0-00
B246/B248/B249 IMAGE STRETCHED OR COMPRESSED
B246/B248/B249 SC 497
B246/B248/B249 CONTROLLER CONFIG/INSTALL
B246/B248/B249 SC 531
B246/B248/B249 SC 531
B246/B248/B249 SC 541
B246/B248/B249 SC 541
B246/B248/B249 SC 541
B246/B248/B249 SC 542
B246/B248/B249 SC 542
B246/B248/B249 SC 542
B246/B248/B249 SC 543
B246/B248/B249 SC 543
B246/B248/B249 SC 543
B246/B248/B249 SC 544
B246/B248/B249 SC 544
B246/B248/B249 SC 544
B246/B248/B249 SC 545
B246/B248/B249 SC 545
Product Family Problem Desc
B246/B248/B249 SC 550
B246/B248/B249 SC 551
B246/B248/B249 SC 551
B246/B248/B249 SC 553
B246/B248/B249 SC 553
B246/B248/B249 SC 553
B246/B248/B249 SC 553
B262/B284/B288/B292 SC 141
B262/B284/B288/B292 SC 320
B262/B284/B288/B292 SC 320
B262/B284/B288/B292 SC 901
D017/D018/D019/D020 POOR FUSING

B051/B052/B156 SC 481
B064/B065 CANNOT SCAN TO E-MAIL
B121/B122/B123 SC 820
B125 LINES BLACK / LEAD TO TRAIL
B125 SC 300
B129/B130/B168 PASSWORDS
B129/B130/B168 PASSWORDS
B132/B200 JAM CODE 062
B132/B200 JAM CODE 066
B132/B200 JAM CODE 066
B132/B200 JAM CODE 069
B132/B200 JAM CODE 069

B132/B200 JAM CODE 098


B132/B200 SC 520
B132/B200 JAM CODE 021
B132/B200 JAM CODE 063
B132/B200 JAM CODE 064
B132/B200 JAM CODE 066
B132/B200 JAM CODE 069
B132/B200 JAM CODE 071
B132/B200 JAM CODE 072
Product Family Problem Desc
B132/B200 JAM CODE 074
B132/B200 JAM CODE 098
B132/B200 JAM CODE 099
B147/B149/B190 DISTORTED IMAGE-DIGITIZED
B205/B209 BLANK IMAGE-PARTIAL/SPORATIC
B205/B209 SC 548
B205/B209 SC 542
B205/B209 SC 542
B205/B209 SC 542
B205/B209 SC 865
B234/B235/B236 SET IS FOLDED INCORRECTLY
B234/B235/B236 SCAN TO FOLDER
B246/B248/B249 SC 623
B246/B248/B249 SC 670
B246/B248/B249 SC 723
B246/B248/B249 SC 725
B246/B248/B249 SC 730
B246/B248/B249 SCANNING DOES NOT FUNCTION

B246/B248/B249 SC 557
B246/B248/B249 SC 559
B246/B248/B249 SC 569
B246/B248/B249 SC 610
B246/B248/B249 SC 610
B246/B248/B249 SC 610
B246/B248/B249 SC 612
B246/B248/B249 SC 612
B246/B248/B249 SC 612
B246/B248/B249 SC 612
B246/B248/B249 SC 620
B246/B248/B249 SC 620
B246/B248/B249 SC 620
B246/B248/B249 SC 621
B246/B248/B249 SC 621
Product Family Problem Desc
B246/B248/B249 SC 621
B246/B248/B249 SC 623
B246/B248/B249 SC 623
B246/B248/B249 SC 624
B246/B248/B249 SC 624
B246/B248/B249 SC 624
B246/B248/B249 SC 626
B246/B248/B249 SC 626
B246/B248/B249 SC 626
B246/B248/B249 SC 650
B246/B248/B249 SC 651
B246/B248/B249 SC 670
B246/B248/B249 SC 670
B246/B248/B249 SC 670
B246/B248/B249 SC 670
B246/B248/B249 SC 670
B246/B248/B249 SC 700
B246/B248/B249 SC 700
B246/B248/B249 SC 700
B246/B248/B249 SC 700
B246/B248/B249 SC 701
B246/B248/B249 SC 701
B246/B248/B249 SC 701
B246/B248/B249 SC 720
B246/B248/B249 SC 720
B246/B248/B249 SC 720
B246/B248/B249 SC 721
B246/B248/B249 SC 721
B246/B248/B249 SC 721
B246/B248/B249 SC 721
B246/B248/B249 SC 723
B246/B248/B249 SC 723
B246/B248/B249 SC 724
B246/B248/B249 SC 724
Product Family Problem Desc
B246/B248/B249 SC 724
B246/B248/B249 SC 725
B246/B248/B249 SC 726
B246/B248/B249 SC 726
B246/B248/B249 SC 726
B246/B248/B249 SC 727
B246/B248/B249 SC 727
B246/B248/B249 SC 727
B246/B248/B249 SC 728
B246/B248/B249 SC 728
B246/B248/B249 SC 728
B246/B248/B249 SC 730
B246/B248/B249 SC 730
B262/B284/B288/B292 SC 870
B262/B284/B288/B292 SC 322
B276/B277 SC 901
B295/B297 SW APPLICATION ERRORS
D007/D008 SC 611
D007/D008 SC 611

D007/D008 SC 612
D007/D008 SC 612
D007/D008 SC 620

D007/D008 SC 621

D007/D008 SC 650

D007/D008 SC 650

D007/D008 SC 650
D007/D008 SC 650
D007/D008 SC 669
D007/D008 SC 669
D007/D008 SC 669
Product Family Problem Desc
D007/D008 SC 670
D007/D008 SC 670
D007/D008 SC 670
D007/D008 SC 672
D007/D008 SC 672
D007/D008 SC 672
D007/D008 SC 720

D007/D008 SC 720
D007/D008 SC 720
D007/D008 SC 720
H555/H556/H557 SC 322
H555/H556/H557 SC 322
H555/H556/H557 SC 322
H555/H556/H557 SC 322
H915/H916 BLANK IMAGE-ENTIRE PAGE
J007/J010/J011 SC 999
A292/A293/B098 BLANK DISPLAY
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 672
B022/B027 SC 193
B051/B052/B156 SC 560
B051/B052/B156 SC 560
B051/B052/B156 SMEARING/WET
B070/B071 SC 497
B089/B093 SC 873
B089/B093 SC 872
B089/B093 SC 872
B140-B143/B163/B228 SC 991
B205/B209 BLANK IMAGE-ENTIRE PAGE
B230/B237 SCANNER CONFIGURATION
B230/B237 SC 792
Product Family Problem Desc
B246/B248/B249 SC 737
B246/B248/B249 SC 741
B246/B248/B249 SC 760
B246/B248/B249 SC 317
B246/B248/B249 SCANNER CONFIGURATION
B246/B248/B249 SC 590
B246/B248/B249 SC 732
B246/B248/B249 SC 733
B246/B248/B249 SC 733
B246/B248/B249 SC 733
B246/B248/B249 SC 733
B246/B248/B249 SC 735
B246/B248/B249 SC 735
B246/B248/B249 SC 735
B246/B248/B249 SC 735
B246/B248/B249 SC 736
B246/B248/B249 SC 736
B246/B248/B249 SC 736
B246/B248/B249 SC 736
B246/B248/B249 SC 737
B246/B248/B249 SC 738
B246/B248/B249 SC 738
B246/B248/B249 SC 738
B246/B248/B249 SC 738
B246/B248/B249 SC 740
B246/B248/B249 SC 740
B246/B248/B249 SC 740
B246/B248/B249 SC 741
B246/B248/B249 SC 741
B246/B248/B249 SC 742
B246/B248/B249 SC 742
B246/B248/B249 SC 742
B246/B248/B249 SC 743
B246/B248/B249 SC 743
Product Family Problem Desc
B246/B248/B249 SC 744
B246/B248/B249 SC 744
B246/B248/B249 SC 750
B246/B248/B249 SC 750
B246/B248/B249 SC 750
B246/B248/B249 SC 750
B246/B248/B249 SC 754
B246/B248/B249 SC 754
B246/B248/B249 SC 760
B246/B248/B249 SC 760
B246/B248/B249 SC 761
B246/B248/B249 SC 761
B246/B248/B249 SC 761
B246/B248/B249 SC 762
B246/B248/B249 SC 762
B246/B248/B249 SC 762
B246/B248/B249 SC 763
B246/B248/B249 SC 763
B246/B248/B249 SC 764
B246/B248/B249 SC 764
B246/B248/B249 SC 764
B246/B248/B249 SC 765
B246/B248/B249 SC 765
B246/B248/B249 SC 766
B246/B248/B249 SC 766
B246/B248/B249 SC 767
B246/B248/B249 SC 767
B246/B248/B249 SC 770
B246/B248/B249 SC 770
B246/B248/B249 SC 770
B246/B248/B249 SC 770
B246/B248/B249 SC 780
B246/B248/B249 SC 780
B246/B248/B249 SC 781
Product Family Problem Desc
B246/B248/B249 SC 781
B246/B248/B249 SC 781
B246/B248/B249 SC 782
B246/B248/B249 SC 782
B246/B248/B249 SC 782
B246/B248/B249 SC 784
B246/B248/B249 SC 784
B246/B248/B249 SC 785
B246/B248/B249 SC 785
B246/B248/B249 SC 786
B246/B248/B249 SC 790
B246/B248/B249 SC 790
B262/B284/B288/B292 SC 120
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 120
B262/B284/B288/B292 SC 120
B262/B284/B288/B292 SC 120
B262/B284/B288/B292 SC 120
B262/B284/B288/B292 SC 121
B262/B284/B288/B292 SC 121
B262/B284/B288/B292 SC 121
B262/B284/B288/B292 SC 121
B262/B284/B288/B292 SC 121
B262/B284/B288/B292 SC 144
Product Family Problem Desc
B262/B284/B288/B292 SC 144
B262/B284/B288/B292 SC 144
B262/B284/B288/B292 SC 144
B262/B284/B288/B292 SC 193
B262/B284/B288/B292 SC 193
B262/B284/B288/B292 SC 198
B262/B284/B288/B292 SC 198
B262/B284/B288/B292 SC 198
B262/B284/B288/B292 SC 198
B262/B284/B288/B292 SC 302
B262/B284/B288/B292 SC 302
B262/B284/B288/B292 SC 321
B262/B284/B288/B292 SC 321
B262/B284/B288/B292 SC 321
B262/B284/B288/B292 SC 321
B262/B284/B288/B292 SC 321
B262/B284/B288/B292 SC 390
B262/B284/B288/B292 SC 390
B262/B284/B288/B292 SC 390
B262/B284/B288/B292 SC 391
B262/B284/B288/B292 SC 391
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 302
B276/B277 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B276/B277 SC 101
B276/B277 SC 101
B276/B277 SC 101
B276/B277 SC 101
B276/B277 SC 120
B276/B277 SC 120
Product Family Problem Desc
B276/B277 SC 120
B276/B277 SC 121
B276/B277 SC 121
B276/B277 SC 121
B276/B277 SC 143
B276/B277 SC 143
B276/B277 SC 143
B276/B277 SC 143
B276/B277 SC 143
B276/B277 SC 144
B276/B277 SC 144
B276/B277 SC 144
B276/B277 SC 193
B276/B277 SC 193
B276/B277 SC 198
B276/B277 SC 198
B276/B277 SC 302
B276/B277 SC 302
B276/B277 SC 320
B276/B277 SC 320
B276/B277 SC 321
B276/B277 SC 321
B276/B277 SC 321
B276/B277 SC 322
B276/B277 SC 322
B276/B277 SC 322
B276/B277 SC 322
B276/B277 SC 390
B276/B277 SC 390
D007/D008 SC 995

D007/D008 SC 819
D007/D008 SC 819
D007/D008 SC 819
Product Family Problem Desc
D007/D008 SC 820
D007/D008 SC 820
D007/D008 SC 820
D007/D008 SC 721
D007/D008 SC 721
D007/D008 SC 997
D007/D008 SC 997
D007/D008 SC 998
D007/D008 SC 998
D007/D008 SC 998
D007/D008 SC 953
D007/D008 SC 954
D007/D008 SC 954
D007/D008 SC 954
D007/D008 SC 955
D007/D008 SC 955
D007/D008 SC 955
D007/D008 SC 964
D007/D008 SC 964
D007/D008 SC 964
D007/D008 SC 984
D007/D008 SC 984
D007/D008 SC 984
D007/D008 SC 986
D007/D008 SC 990
D007/D008 SC 990
D007/D008 SC 991
D007/D008 SC 991
D007/D008 SC 992
D007/D008 SC 992
A257/A269/B023 FIERY
A292/A293/B098 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
B070/B071 SC 593
Product Family Problem Desc
B070/B071 MEMORY QUESTIONS

B070/B071 SC 511
B125 SC 300
B140-B143/B163/B228 NETWORK ERRORS
B140-B143/B163/B228 SC 345
B205/B209 POOR FUSING
B234/B235/B236 PLEASE WAIT - NO FUSER LAMPS
B234/B235/B236 LIGHT/FADED IMAGE
B246/B248/B249 SC 732
B246/B248/B249 OPERATION PANEL, ERRATIC OPERATION
B246/B248/B249 SC 964
B246/B248/B249 SC 921
B246/B248/B249 SC 818
B246/B248/B249 SC 818
B246/B248/B249 SC 818
B246/B248/B249 SC 821
B246/B248/B249 SC 821
B246/B248/B249 SC 822
B246/B248/B249 SC 822
B246/B248/B249 SC 822
B246/B248/B249 SC 826
B246/B248/B249 SC 828
B246/B248/B249 SC 828
B246/B248/B249 SC 833
B246/B248/B249 SC 833
B246/B248/B249 SC 833
B246/B248/B249 SC 851
B246/B248/B249 SC 851
B246/B248/B249 SC 853
B246/B248/B249 SC 854
B246/B248/B249 SC 855
B246/B248/B249 SC 856
B246/B248/B249 SC 857
Product Family Problem Desc
B262/B284/B288/B292 SC 401
B262/B284/B288/B292 SC 401
B262/B284/B288/B292 SC 401
B262/B284/B288/B292 SC 401
B262/B284/B288/B292 SC 401
B262/B284/B288/B292 SC 402
B262/B284/B288/B292 SC 402
B262/B284/B288/B292 SC 402
B262/B284/B288/B292 SC 402
B262/B284/B288/B292 SC 402
B262/B284/B288/B292 SC 500
B262/B284/B288/B292 SC 500
B262/B284/B288/B292 SC 500
B262/B284/B288/B292 SC 541
B276/B277 SC 302
B295/B297 DF FREE SIZE DOES NOT WORK
A294/A295 DF FEED IN JAMS
B070/B071 DEAD MACHINE, NO OPERATION
B079/082/135/138/182/ SC 820
183
B121/B122/B123 SC 982
B121/B122/B123 SC 982
B132/B200 SC 622
B132/B200 LINES BLACK / LEAD TO TRAIL
B132/B200 SC 860
B147/B149/B190 DISTORTED IMAGE-DIGITIZED
B205/B209 SC 901
B205/B209 SC 995
B205/B209 SC 995
B222/B224/G878 ADD TONER CONDITION
B222/B224/G878 ADD TONER CONDITION
B222/B224/G878 ADD TONER CONDITION
B222/B224/G878 CANNOT ENTER SP MODES
Product Family Problem Desc
B222/B224/G878 TD INITIALIZATION ERROR

B222/B224/G878 TD INITIALIZATION ERROR


B222/B224/G878 REPORTS ON/OFF

B222/B224/G878 REPORTS ON/OFF

B222/B224/G878 BLACK IMAGE-ENTIRE PAGE


B222/B224/G878 BYPASS TRAY ISSUES
B222/B224/G878 8.5 BY 14 MISFEEDS THROUGH BYPASS ONLY
B222/B224/G878 COLORS MISALIGNED
B234/B235/B236 REGISTRATION SIDE TO SIDE INCORRECT
B234/B235/B236 JAM CODE 070
B234/B235/B236 JAM CODE 023
B234/B235/B236 JAM CODE 011
B234/B235/B236 JAM CODE 019
B234/B235/B236 JAM CODE 053
B234/B235/B236 JAM CODE 070
B234/B235/B236 JAM CODE 111
B234/B235/B236 JAM CODE 111
B234/B235/B236 DOG EARS
B234/B235/B236 REGISTRATION SIDE TO SIDE INCORRECT
B234/B235/B236 NETWORK ERRORS
B234/B235/B236 NETWORK ERRORS
B234/B235/B236 NETWORK ERRORS

B234/B235/B236 NETWORK ERRORS


B234/B235/B236 PRINT JOB NOT PRINTING
B234/B235/B236 PRINT JOB NOT PRINTING
B234/B235/B236 PRINTS JUNK
B234/B235/B236 CANNOT SCAN TO NETWORK

B234/B235/B236 COPYING IS DISPLAYED - NO OPERATION


B234/B235/B236 DEAD MACHINE, NO OPERATION
B234/B235/B236 SC 868
Product Family Problem Desc
B246/B248/B249 JAM CODE 011
B246/B248/B249 SC 865
B246/B248/B249 SC 863
B246/B248/B249 SC 860
B246/B248/B249 SC 860
B246/B248/B249 SC 860
B246/B248/B249 SC 861
B246/B248/B249 SC 861
B246/B248/B249 SC 861
B246/B248/B249 SC 863
B246/B248/B249 SC 864
B246/B248/B249 SC 864
B246/B248/B249 SC 864
B246/B248/B249 SC 865
B246/B248/B249 SC 866
B246/B248/B249 SC 866
B246/B248/B249 SC 867
B246/B248/B249 SC 868
B246/B248/B249 SC 868
B246/B248/B249 SC 868
B246/B248/B249 SC 870
B246/B248/B249 SC 873
B246/B248/B249 SC 873
B246/B248/B249 SC 874
B246/B248/B249 SC 874
B246/B248/B249 SC 874
B246/B248/B249 SC 875
B246/B248/B249 SC 875
B246/B248/B249 SC 880
B246/B248/B249 SC 901
B246/B248/B249 SC 910
B246/B248/B249 SC 911
B246/B248/B249 SC 912
B246/B248/B249 SC 913
Product Family Problem Desc
B246/B248/B249 SC 914
B246/B248/B249 SC 919
B246/B248/B249 SC 925
B246/B248/B249 SC 953
B246/B248/B249 SC 954
B246/B248/B249 SC 984
B246/B248/B249 SC 984
B246/B248/B249 SC 984
B246/B248/B249 SC 985
B246/B248/B249 SC 985
B246/B248/B249 SC 985
B246/B248/B249 SC 986
B246/B248/B249 SC 986
B246/B248/B249 SC 986
B246/B248/B249 SC 994
B246/B248/B249 JAM CODE 003
B246/B248/B249 JAM CODE 004
B246/B248/B249 JAM CODE 005
B246/B248/B249 JAM CODE 006
B246/B248/B249 JAM CODE 007
B246/B248/B249 JAM CODE 008
B246/B248/B249 JAM CODE 009
B246/B248/B249 JAM CODE 010
B246/B248/B249 JAM CODE 013
B246/B248/B249 JAM CODE 014
B246/B248/B249 JAM CODE 015
B246/B248/B249 JAM CODE 016
B246/B248/B249 JAM CODE 019
B246/B248/B249 JAM CODE 020
B246/B248/B249 JAM CODE 021
B246/B248/B249 JAM CODE 022
B246/B248/B249 JAM CODE 023
B246/B248/B249 JAM CODE 024
B246/B248/B249 JAM CODE 034
Product Family Problem Desc
B246/B248/B249 JAM CODE 053
B246/B248/B249 JAM CODE 054
B246/B248/B249 JAM CODE 055
B246/B248/B249 JAM CODE 056
D007/D008 SC 322
G033/G063/G108/G157/ PCU COUNTER QUESTIONS
G162
A292/A293/B098 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B070/B071 SC 702
B089/B093 SC 543
B089/B093 SC 543
B089/B093 SC 543
B125 CONTROLLER ERROR

B125 CONTROLLER ERROR

B125 CONTROLLER ERROR


B129/B130/B168 SCANNER CONFIGURATION
B132/B200 PRINTS JUNK
B140-B143/B163/B228 LINES BLACK OP TO NON OP
B205/B209 SC 165
B222/B224/G878 PCU COUNTER QUESTIONS
B222/B224/G878 SC 672
B234/B235/B236 SC 489

B234/B235/B236 JAM CODE 007


B234/B235/B236 SCANNER CONFIGURATION
B234/B235/B236 JAM CODE 024
B246/B248/B249 JAM CODE 103
B246/B248/B249 JAM CODE 066
B246/B248/B249 ERROR MESSAGES

B246/B248/B249 JAM CODE 057


B246/B248/B249 JAM CODE 058
B246/B248/B249 JAM CODE 059
Product Family Problem Desc
B246/B248/B249 JAM CODE 060
B246/B248/B249 JAM CODE 061
B246/B248/B249 JAM CODE 062
B246/B248/B249 JAM CODE 071
B246/B248/B249 JAM CODE 072
B246/B248/B249 JAM CODE 073
B246/B248/B249 JAM CODE 074
B246/B248/B249 JAM CODE 101
B246/B248/B249 JAM CODE 102
B246/B248/B249 JAM CODE 104
B246/B248/B249 JAM CODE 105
B246/B248/B249 JAM CODE 106
B246/B248/B249 JAM CODE 106
B246/B248/B249 JAM CODE 109
B246/B248/B249 JAM CODE 110
B246/B248/B249 JAM CODE 111
B246/B248/B249 JAM CODE 112
B246/B248/B249 JAM CODE 112
B246/B248/B249 JAM CODE 113
B246/B248/B249 JAM CODE 115
B246/B248/B249 JAM CODE 116
B246/B248/B249 JAM CODE 121
B246/B248/B249 JAM CODE 122
B246/B248/B249 JAM CODE 123
B246/B248/B249 JAM CODE 124
B246/B248/B249 JAM CODE 125
B246/B248/B249 JAM CODE 126
B246/B248/B249 JAM CODE 127
B246/B248/B249 JAM CODE 128
B246/B248/B249 JAM CODE 129
B246/B248/B249 JAM CODE 129
B246/B248/B249 JAM CODE 130
B273/G959/G960 BLANK IMAGE-ENTIRE PAGE
C231/C237/C238/C248 E 47
Product Family Problem Desc
C231/C237/C238/C248 E 47
C231/C237/C238/C248 E 43
C231/C237/C238/C248 E 43
D007/D008 SC 354
D007/D008 SC 354
D007/D008 SC 354
D007/D008 SC 354
D007/D008 SC 354
D007/D008 SC 196
D007/D008 SC 196
D007/D008 SC 196
D007/D008 SC 197
D007/D008 SC 197
D007/D008 SC 197
D007/D008 SC 198
D007/D008 SC 198
D007/D008 SC 198
D007/D008 SC 198
D007/D008 SC 198
D007/D008 SC 199
D007/D008 SC 199
D007/D008 SC 199
D007/D008 SC 102
D007/D008 SC 102
D007/D008 SC 102
D007/D008 SC 872
D007/D008 SC 872
D007/D008 SC 873
D007/D008 SC 873
D007/D008 SC 874
D007/D008 SC 874
D007/D008 SC 874
D007/D008 SC 875
D007/D008 SC 876
Product Family Problem Desc
D007/D008 SC 876
D007/D008 SC 876
D007/D008 SC 880
D007/D008 SC 880
D007/D008 SC 900
D007/D008 SC 900
D007/D008 SC 900
D007/D008 SC 900
D007/D008 SC 920
D007/D008 SC 920
D007/D008 SC 921
D007/D008 SC 925
D007/D008 SC 925
D007/D008 SC 951
D007/D008 SC 951
D017/D018/D019/D020 DOUBLE/OFFSET IMAGE

G060/G080/G082 SMEARING/WET
G060/G080/G082 SMEARING/WET
G060/G080/G082 SMEARING/WET
G060/G080/G082 SMEARING/WET
G091/G094/G095/G112- SC 320
G116
G157 NOISE
G157 PCU COUNTER QUESTIONS
H555/H556/H557 CONSTANT ADD PAPER
A292/A293/B098 SC 364
A292/A293/B098 SCANNER ERRATIC MOVEMENT
A292/A293/B098 SC 364
B003/B004/B006/B007 PLEASE WAIT FUSER UP TO TEMP
B003/B004/B006/B007 DISTORTED IMAGE-DIGITIZED
B003/B004/B006/B007 DISTORTED IMAGE-DIGITIZED
B003/B004/B006/B007 DISTORTED IMAGE-DIGITIZED
B003/B004/B006/B007 PLEASE WAIT FUSER UP TO TEMP
B003/B004/B006/B007 DISTORTED IMAGE-DIGITIZED
Product Family Problem Desc
B070/B071 SC 870
B079/082/135/138/182/ UNABLE TO COMMUNICATE WITH CERTAIN
183 NUMBER (TX&RX).
B079/082/135/138/182/ UNABLE TO COMMUNICATE WITH CERTAIN
183 NUMBER (TX&RX).
B129/B130/B168 SC 392
B129/B130/B168 SC 392
B132/B200 SC 397
B132/B200 TONER
B132/B200 JAM CODE 141
B132/B200 JAM CODE 142
B132/B200 JAM CODE 143
B132/B200 JAM CODE 144
B132/B200 JAM CODE 145
B132/B200 JAM CODE 150
B132/B200 JAM CODE 151
B132/B200 JAM CODE 153
B132/B200 JAM CODE 155
B132/B200 JAM CODE 155
B140-B143/B163/B228 JAM CODE 069
B178/B180/B202 DEAD MACHINE, NO OPERATION
B178/B180/B202 DEAD MACHINE, NO OPERATION
B178/B180/B202 DEAD MACHINE, NO OPERATION
B178/B180/B202 DEAD MACHINE, NO OPERATION

B205/B209 SC 101
B205/B209 SC 101
B205/B209 SC 101
B205/B209 SC 144
B205/B209 SC 144
B205/B209 SC 141
B205/B209 SC 141
B205/B209 SC 165
B230/B237 SP MODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
Product Family Problem Desc
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 SC 550
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
Product Family Problem Desc
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B246/B248/B249 USER TOOLS

B246/B248/B249 SC 345
B264/B265 JAM CODE 029
B264/B265 JAM CODE 029
B264/B265 SCAN TO FOLDER
B291/B296 PRINT JOB NOT PRINTING
C231/C237/C238/C248 ERROR MESSAGES
D017/D018/D019/D020 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
G038/G062 PCU COUNTER QUESTIONS
G060/G080/G082 OP PANEL BUTTONS - NO RESPONSE
G060/G080/G082 COLOR MISSING
H555/H556/H557 SC 542
B003/B004/B006/B007 SC 955
B003/B004/B006/B007 SC 955
B003/B004/B006/B007 SC 955
B003/B004/B006/B007 DISPLAYS PLEASE WAIT-FIERY ONLY
B003/B004/B006/B007 SC 955
B003/B004/B006/B007 SC 955
B003/B004/B006/B007 SC 955
B079/082/135/138/182/ SC 670
183
B079/082/135/138/182/ FINISHER ENTRANCE JAMS
183
B079/082/135/138/182/ OPERATION PANEL DISPLAYS METRIC SIZES
183
B079/082/135/138/182/ SC 670
183
Product Family Problem Desc
B079/082/135/138/182/ SC 670
183
B129/B130/B168 SC 101
B129/B130/B168 SC 320
B129/B130/B168 SC 101
B129/B130/B168 SC 101
B129/B130/B168 SC 101
B129/B130/B168 SC 101
B129/B130/B168 SC 320
B129/B130/B168 SC 390
B129/B130/B168 SC 390
B132/B200 LINES BLACK / LEAD TO TRAIL
B132/B200 TD INITIALIZATION ERROR
B132/B200 JAM CODE 148
B132/B200 JAM CODE 148
B132/B200 JAM CODE 149
B140-B143/B163/B228 SC 553
B140-B143/B163/B228 SC 737
B178/B180/B202 JAM CODE 008
B178/B180/B202 PLEASE WAIT FUSER UP TO TEMP
B178/B180/B202 PLEASE WAIT FUSER UP TO TEMP
B178/B180/B202 JITTER/BANDING
B178/B180/B202 JITTER/BANDING
B178/B180/B202 JITTER/BANDING
B178/B180/B202 JAM CODE 011
B178/B180/B202 JAM CODE 065
B178/B180/B202 INDICATORS/LIGHTS
B178/B180/B202 JITTER/BANDING
B178/B180/B202 JAM CODE 003
B178/B180/B202 JAM CODE 003
B178/B180/B202 JAM CODE 003
B178/B180/B202 JAM CODE 004
B178/B180/B202 JAM CODE 004
B178/B180/B202 JAM CODE 005
Product Family Problem Desc
B178/B180/B202 JAM CODE 005
B178/B180/B202 JAM CODE 006
B178/B180/B202 JAM CODE 006
B178/B180/B202 JAM CODE 004
B178/B180/B202 JAM CODE 005
B178/B180/B202 JAM CODE 006
B178/B180/B202 JAM CODE 008
B178/B180/B202 JAM CODE 009
B178/B180/B202 JAM CODE 010
B178/B180/B202 JAM CODE 011
B178/B180/B202 JAM CODE 012

B178/B180/B202 JAM CODE 012


B178/B180/B202 JAM CODE 012
B178/B180/B202 JAM CODE 013
B178/B180/B202 JAM CODE 013
B178/B180/B202 JAM CODE 014
B178/B180/B202 JAM CODE 014
B178/B180/B202 JAM CODE 015
B178/B180/B202 JAM CODE 015
B178/B180/B202 JAM CODE 053
B178/B180/B202 JAM CODE 053
B178/B180/B202 JAM CODE 054
B178/B180/B202 JAM CODE 061
B178/B180/B202 JAM CODE 061
B178/B180/B202 JAM CODE 065
B178/B180/B202 JAM CODE 066
B178/B180/B202 JAM CODE 067
B178/B180/B202 JAM CODE 068
B178/B180/B202 JAM CODE 069
B205/B209 SC 195
B205/B209 SC 199
B222/B224/G878 JAM BYPASS
B222/B224/G878 LIGHT/FADED IMAGE
Product Family Problem Desc
B222/B224/G878 LIGHT/FADED IMAGE
B222/B224/G878 NOISE
B222/B224/G878 JAM COUNTERS DO NOT INCREMENT
B222/B224/G878 JAM COUNTERS DO NOT INCREMENT
B222/B224/G878 JAM COUNTERS DO NOT INCREMENT
B222/B224/G878 JAM COUNTERS DO NOT INCREMENT
B222/B224/G878 DF JAMS
B222/B224/G878 JAM BYPASS
B230/B237 NOISE
B230/B237 BLACK LINE LEAD TO TRAIL DF ONLY
B234/B235/B236 SC 593
B234/B235/B236 SC 320
B234/B235/B236 COPYING IS DISPLAYED - NO OPERATION
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
Product Family Problem Desc
B246/B248/B249 SC 925
B264/B265 ADD TONER CONDITION
B264/B265 ADD TONER CONDITION
B291/B296 CANNOT ENTER SP MODES
C231/C237/C238/C248 LIGHT/FADED IMAGE
D007/D008 SC 870

D007/D008 SC 870
D007/D008 SC 865
D007/D008 SC 863
D007/D008 SC 865
D007/D008 SC 861
D007/D008 SC 861
D007/D008 SC 861
D007/D008 SC 861
D007/D008 SC 862
D007/D008 SC 863
D007/D008 SC 818
D007/D008 SC 864
D007/D008 SC 864
D007/D008 SC 800
D007/D008 SC 804
D007/D008 SC 866
D007/D008 SC 866
D007/D008 SC 867
D007/D008 SC 868
D007/D008 SC 868
D007/D008 SC 868
D007/D008 SC 870
D017/D018/D019/D020 SC 621

G081/G120/G121/G122 SC 486

B003/B004/B006/B007 SC 304
B003/B004/B006/B007 SC 304
Product Family Problem Desc
B003/B004/B006/B007 SC 304
B003/B004/B006/B007 SC 304
B003/B004/B006/B007 SC 304
B003/B004/B006/B007 SC 304
B070/B071 BOOKLETMAKER SERVICE CODES
B079/082/135/138/182/ CANNOT SCAN TO E-MAIL
183
B132/B200 JAM CODE 181
B132/B200 SC 436
B132/B200 SC 436
B132/B200 SC 436
B132/B200 JAM CODE 191
B132/B200 JAM CODE 200
B132/B200 JAM CODE 201
B132/B200 JAM CODE 202
B132/B200 JAM CODE 203
B132/B200 JAM CODE 204
B132/B200 JAM CODE 205
B132/B200 JAM CODE 206
B132/B200 JAM CODE 211
B132/B200 JAM CODE 212
B132/B200 JAM CODE 213
B132/B200 JAM CODE 214
B132/B200 JAM CODE 215
B132/B200 JAM CODE 216
B132/B200 JAM CODE 217
B132/B200 JAM CODE 161
B132/B200 JAM CODE 162
B132/B200 JAM CODE 163
B132/B200 JAM CODE 164
B132/B200 JAM CODE 165
B132/B200 JAM CODE 166
B132/B200 JAM CODE 167
B132/B200 JAM CODE 168
Product Family Problem Desc
B132/B200 JAM CODE 171
B132/B200 JAM CODE 172
B132/B200 JAM CODE 173
B132/B200 JAM CODE 175
B132/B200 JAM CODE 176
B132/B200 JAM CODE 179
B132/B200 JAM CODE 180
B132/B200 JAM CODE 182
B132/B200 JAM CODE 183
B132/B200 JAM CODE 183
B132/B200 JAM CODE 185
B132/B200 JAM CODE 185
B147/B149/B190 DF VARYING REGISTRATION
B178/B180/B202 SP MODES
B178/B180/B202 SP MODES
B178/B180/B202 ERROR MESSAGES
B178/B180/B202 COLORS MISALIGNED
B178/B180/B202 LINES WHITE OP TO NON OP
B178/B180/B202 PAPER CASSETTES
B178/B180/B202 JAM CODE 121
B178/B180/B202 JAM CODE 125
B178/B180/B202 PLEASE WAIT FUSER UP TO TEMP
B178/B180/B202 REPORTS ON/OFF
B178/B180/B202 JAM CODE 100
B178/B180/B202 JAM CODE 100
B178/B180/B202 JAM CODE 101
B178/B180/B202 JAM CODE 102
B178/B180/B202 JAM CODE 103
B178/B180/B202 JAM CODE 104
B178/B180/B202 JAM CODE 104
B178/B180/B202 JAM CODE 105
B178/B180/B202 JAM CODE 106
B178/B180/B202 JAM CODE 107
B178/B180/B202 JAM CODE 107
Product Family Problem Desc
B178/B180/B202 JAM CODE 108
B178/B180/B202 JAM CODE 109
B178/B180/B202 JAM CODE 109
B178/B180/B202 JAM CODE 110
B178/B180/B202 JAM CODE 111
B178/B180/B202 JAM CODE 120
B178/B180/B202 JAM CODE 120
B178/B180/B202 JAM CODE 121
B178/B180/B202 JAM CODE 122
B178/B180/B202 JAM CODE 123
B178/B180/B202 JAM CODE 124
B178/B180/B202 JAM CODE 126
B178/B180/B202 JAM CODE 127
B178/B180/B202 JAM CODE 128
B178/B180/B202 JAM CODE 129
B178/B180/B202 JAM CODE 131
B178/B180/B202 DJ 01
B178/B180/B202 DJ 01
B178/B180/B202 DJ 03
B178/B180/B202 DJ 04
B178/B180/B202 DJ 05
B178/B180/B202 DJ 05
B178/B180/B202 DJ 06
B178/B180/B202 DJ 07
B205/B209 SC 820
B205/B209 SC 820
B205/B209 KEY COUNTER INFORMATION

B205/B209 SC 193
B205/B209 SC 193
B205/B209 SC 193
B205/B209 SC 195
B205/B209 SC 195
B205/B209 SC 198
Product Family Problem Desc
B205/B209 SC 198
B205/B209 SC 198
B205/B209 SC 198
B205/B209 SC 198
B205/B209 SC 199
B205/B209 SC 199
B205/B209 SC 302
B205/B209 SC 302
B205/B209 SC 320
B205/B209 SC 320
B205/B209 SC 320
B205/B209 SC 322

B205/B209 SC 322
B205/B209 SC 322
B205/B209 SC 322
B205/B209 SC 322
B205/B209 SC 820
B222/B224/G878 SPECIFICATIONS
B229 SC 211
B229 SC 211
B229 SC 211
B229 SC 202
B229 SC 202
B230/B237 SC 202
B230/B237 SC 363
B230/B237 SC 363
B230/B237 SC 363
B230/B237 SC 363
B230/B237 SC 202

B234/B235/B236 JAM CODE 022


B234/B235/B236 JAM CODE 023
B234/B235/B236 JAM CODE 023
B234/B235/B236 JAM CODE 027
Product Family Problem Desc
B234/B235/B236 JAM CODE 099
B234/B235/B236 SC 101
B234/B235/B236 SC 101
B234/B235/B236 SC 101
B234/B235/B236 SC 101
B234/B235/B236 SC 101
B234/B235/B236 SC 101
B234/B235/B236 SC 120
B234/B235/B236 SC 120
B234/B235/B236 SC 120
B234/B235/B236 SC 120
B234/B235/B236 SC 120
B234/B235/B236 SC 121
B234/B235/B236 SC 121
B234/B235/B236 SC 121
B234/B235/B236 SC 121
B234/B235/B236 SC 121
B234/B235/B236 SC 124
B234/B235/B236 SC 124
B234/B235/B236 SC 124
B234/B235/B236 SC 124
B234/B235/B236 SC 124
B234/B235/B236 SC 125
B234/B235/B236 SC 125
B234/B235/B236 SC 125
B234/B235/B236 SC 127
B234/B235/B236 SC 127
B234/B235/B236 SC 128
B234/B235/B236 SC 128
B234/B235/B236 SC 128
B234/B235/B236 SC 128
B234/B235/B236 SC 129
B234/B235/B236 SC 129
B234/B235/B236 SC 129
Product Family Problem Desc
B234/B235/B236 SC 129
B234/B235/B236 SC 141
B234/B235/B236 SC 141
B234/B235/B236 SC 141
B234/B235/B236 SC 141
B234/B235/B236 SC 142
B234/B235/B236 SC 142
B234/B235/B236 SC 142
B234/B235/B236 SC 142
B234/B235/B236 SC 142
B234/B235/B236 SC 143
B234/B235/B236 SC 143
B234/B235/B236 SC 143
B234/B235/B236 SC 143
B234/B235/B236 SC 143
B234/B235/B236 SC 144
B234/B235/B236 SC 144
B234/B235/B236 SC 144
B234/B235/B236 SC 161
B234/B235/B236 SC 161
B234/B235/B236 SC 180
B234/B235/B236 SC 180
B234/B235/B236 SC 180
B234/B235/B236 SC 180
B234/B235/B236 SC 181
B234/B235/B236 SC 181
B234/B235/B236 SC 181
B234/B235/B236 SC 182
B234/B235/B236 SC 182
B234/B235/B236 SC 182
B234/B235/B236 SC 182
B234/B235/B236 SC 182
B234/B235/B236 SC 183
B234/B235/B236 SC 183
Product Family Problem Desc
B234/B235/B236 SC 183
B234/B235/B236 SC 185
B234/B235/B236 SC 185
B234/B235/B236 SC 185
B234/B235/B236 SC 185
B234/B235/B236 SC 185
B234/B235/B236 SC 185
B234/B235/B236 SC 186
B234/B235/B236 SC 186
B234/B235/B236 SC 186
B234/B235/B236 SC 186
B234/B235/B236 SC 186
B234/B235/B236 SC 186
B234/B235/B236 SC 187
B234/B235/B236 SC 187
B234/B235/B236 SC 187
B234/B235/B236 SC 187
B234/B235/B236 SC 188
B234/B235/B236 SC 188
B234/B235/B236 SC 188
B234/B235/B236 SC 188
B234/B235/B236 SC 202
B234/B235/B236 SC 202
B234/B235/B236 SC 202
B234/B235/B236 SC 202
B234/B235/B236 SC 203
B234/B235/B236 SC 203
B234/B235/B236 SC 203
B234/B235/B236 SC 203
B234/B235/B236 SC 204
B234/B235/B236 SC 204
B234/B235/B236 SC 204
B234/B235/B236 SC 204
B234/B235/B236 SC 205
Product Family Problem Desc
B234/B235/B236 SC 205
B234/B235/B236 SC 205
B234/B235/B236 SC 205
B234/B235/B236 SC 745
B234/B235/B236 SC 745
B234/B235/B236 SC 745
B234/B235/B236 SC 745
B234/B235/B236 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
B234/B235/B236 POORLY STAPLED OR JOGGED SETS
B234/B235/B236 JAM CODE 211
B234/B235/B236 SC 165
B234/B235/B236 SC 165
B234/B235/B236 JAM CODE 003
B234/B235/B236 JAM CODE 004
B234/B235/B236 JAM CODE 005
B234/B235/B236 JAM CODE 006
B234/B235/B236 JAM CODE 007
B234/B235/B236 JAM CODE 008
B234/B235/B236 JAM CODE 009
B234/B235/B236 JAM CODE 010
B234/B235/B236 JAM CODE 011
B234/B235/B236 JAM CODE 012
B234/B235/B236 JAM CODE 013
B234/B235/B236 JAM CODE 015
B234/B235/B236 JAM CODE 016
B234/B235/B236 JAM CODE 017
B234/B235/B236 JAM CODE 018
B234/B235/B236 JAM CODE 019
B234/B235/B236 JAM CODE 020
B234/B235/B236 JAM CODE 023
B234/B235/B236 JAM CODE 024
B234/B235/B236 JAM CODE 025
B234/B235/B236 JAM CODE 026
Product Family Problem Desc
B234/B235/B236 JAM CODE 028
B234/B235/B236 JAM CODE 053
B234/B235/B236 JAM CODE 054
B234/B235/B236 JAM CODE 055
B234/B235/B236 JAM CODE 056
B234/B235/B236 JAM CODE 057
B234/B235/B236 JAM CODE 058
B234/B235/B236 JAM CODE 059
B234/B235/B236 JAM CODE 060
B234/B235/B236 JAM CODE 061
B234/B235/B236 JAM CODE 062
B234/B235/B236 JAM CODE 063
B234/B235/B236 JAM CODE 064
B234/B235/B236 JAM CODE 065
B234/B235/B236 JAM CODE 066
B234/B235/B236 JAM CODE 067
B234/B235/B236 JAM CODE 068
B234/B235/B236 JAM CODE 069
B234/B235/B236 JAM CODE 071
B234/B235/B236 JAM CODE 072
B234/B235/B236 JAM CODE 073
B234/B235/B236 JAM CODE 074
B234/B235/B236 JAM CODE 075
B234/B235/B236 JAM CODE 076
B234/B235/B236 JAM CODE 077
B234/B235/B236 JAM CODE 078
B234/B235/B236 JAM CODE 101
B234/B235/B236 SP MODES ARE IN JAPENESE
B234/B235/B236 NO POWER
B234/B235/B236 JAM CODE 142
B234/B235/B236 ERROR MESSAGES

B234/B235/B236 LEGAL SIZE LCT TRAY QUESTIONS


B234/B235/B236 GBC STREAM PUNCH EXIT JAMS ONLY
Product Family Problem Desc
B234/B235/B236 GBC STREAM PUNCH EXIT JAMS ONLY
B234/B235/B236 LINE ON TRAIL EDGE

B246/B248/B249 SCAN TO FOLDER


B264/B265 0-00
B264/B265 0-00
B264/B265 0-00
B264/B265 0-00
B264/B265 0-00
B291/B296 MEMORY QUESTIONS
B291/B296 DOC SERVER ISSUES
B291/B296 DOC SERVER ISSUES
G081/G120/G121/G122 SC 486

G081/G120/G121/G122 SC 486

G081/G120/G121/G122 SC 486

A230/A231/A232 05-10 CODE


A230/A231/A232 0-80
A230/A231/A232 PAPER TRAY SELECTION FOR FAX
A258/A259/A260/B017/B PLEASE WAIT WHEN FAX OPTION IS SELECTED
018
A258/A259/A260/B017/B PLEASE WAIT WHEN FAX OPTION IS SELECTED
018
A258/A259/A260/B017/B PLEASE WAIT WHEN FAX OPTION IS SELECTED
018
A258/A259/A260/B017/B PLEASE WAIT WHEN FAX OPTION IS SELECTED
018
A265/A267 0-80
A265/A267 PAPER TRAY SELECTION FOR FAX
A283/A284 0-82
A283/A284 PC FAX EXPANDER NOT WORKING
A283/A284 PAPER TRAY SELECTION FOR FAX
B003/B004/B006/B007 PROBLEM DIALING LONG DISTANCE CALLS
B022/B027 0-82
Product Family Problem Desc
B022/B027 PAPER TRAY SELECTION FOR FAX
B022/B027 APS NOT FUNCTIONING CORRECTLY
B039/B040/B043/B120 PAPER TRAY SELECTION FOR FAX
B044/B045/B046 0-83
B044/B045/B046 PC FAXES NOT BEING RECEIVED
B044/B045/B046 PAPER TRAY SELECTION FOR FAX
B079/082/135/138/182/ 06-06 CODE
183
B079/082/135/138/182/ PLEASE WAIT WHEN FAX OPTION IS SELECTED
183
B089/B093 PLEASE WAIT FUSER UP TO TEMP
B125 DRIVERS
B140-B143/B163/B228 SC 738
B140-B143/B163/B228 ADD TONER CONDITION
B178/B180/B202 0-82
B178/B180/B202 0-82
B186 REGISTRATION INCORRECT
B205/B209 06-06 CODE
B222/B224/G878 SC 101
B222/B224/G878 SC 101
B222/B224/G878 SC 101
B222/B224/G878 SC 101
B222/B224/G878 SC 101
B222/B224/G878 SC 101
B222/B224/G878 SC 120
B222/B224/G878 SC 120
B222/B224/G878 SC 120
B222/B224/G878 SC 120

B222/B224/G878 SC 121
B222/B224/G878 SC 121
B222/B224/G878 SC 121
B222/B224/G878 SC 121
B222/B224/G878 SC 121
B222/B224/G878 SC 142
Product Family Problem Desc
B222/B224/G878 SC 142
B222/B224/G878 SC 142
B222/B224/G878 SC 142
B222/B224/G878 SC 142
B222/B224/G878 SC 144
B222/B224/G878 SC 144
B222/B224/G878 SC 195
B222/B224/G878 SC 195
B222/B224/G878 SC 202
B222/B224/G878 SC 202
B222/B224/G878 SC 222
B222/B224/G878 SC 380
B222/B224/G878 SC 547
B222/B224/G878 SC 161
B222/B224/G878 SC 141
B222/B224/G878 SC 141
B222/B224/G878 SC 161
B222/B224/G878 SC 195
B222/B224/G878 SC 203
B222/B224/G878 SC 203
B222/B224/G878 SC 204
B222/B224/G878 SC 204
B222/B224/G878 SC 204
B222/B224/G878 SC 210
B222/B224/G878 SC 210
B222/B224/G878 SC 210
B222/B224/G878 SC 210
B222/B224/G878 SC 211
B222/B224/G878 SC 211
B222/B224/G878 SC 211
B222/B224/G878 SC 211
B222/B224/G878 SC 212
B222/B224/G878 SC 212
B222/B224/G878 SC 212
Product Family Problem Desc
B222/B224/G878 SC 212
B222/B224/G878 SC 213
B222/B224/G878 SC 213
B222/B224/G878 SC 213
B222/B224/G878 SC 213
B222/B224/G878 SC 221
B222/B224/G878 SC 222
B222/B224/G878 SC 547
B222/B224/G878 SC 547
B222/B224/G878 SC 553
B222/B224/G878 SC 553
B222/B224/G878 SC 553
B222/B224/G878 SC 553
B222/B224/G878 SC 553
B222/B224/G878 SC 547
B222/B224/G878 SC 165
B222/B224/G878 SC 292
B222/B224/G878 SC 294
B222/B224/G878 SC 294
B222/B224/G878 SC 295
B222/B224/G878 SC 296
B222/B224/G878 SC 540
B222/B224/G878 SC 540
B222/B224/G878 SC 554
B222/B224/G878 SC 554
B222/B224/G878 SC 554
B222/B224/G878 SC 581
B222/B224/G878 SC 581
B222/B224/G878 SC 582
B222/B224/G878 SC 582
B222/B224/G878 SC 583
B222/B224/G878 SC 583
B222/B224/G878 SC 584
B222/B224/G878 SC 584
Product Family Problem Desc
B222/B224/G878 SC 586
B222/B224/G878 SC 586
B222/B224/G878 SC 587
B222/B224/G878 SC 587
B222/B224/G878 SC 587
B222/B224/G878 SC 669
B222/B224/G878 SC 683
B222/B224/G878 SC 744
B222/B224/G878 SC 744
B222/B224/G878 SC 746
B222/B224/G878 SC 823
B222/B224/G878 SC 823
B222/B224/G878 SC 823
B222/B224/G878 SC 872
B230/B237 COLOR MISSING
B234/B235/B236 SC 818
B262/B284/B288/B292 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B291/B296 06-21 CODE


D007/D008 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
G081/G120/G121/G122 TRANSFER BELT ISSUES

H306/H310/H311 20-Sep
H510/H5111/H0811 22-Sep
H513 20-Sep
H513 22-Sep
H513 22-Sep
H515/H551 23-Sep
H516/H526/H527/H552/ 06-21 CODE
H555
H516/H526/H527/H552/ 22-Sep
H555
H516/H526/H527/H552/ PRINTS PAGES OVER AND OVER FROM RECEIVE
H555 FILE
Product Family Problem Desc
H516/H526/H527/H552/ 23-Sep
H555
H516/H526/H527/H552/ 24-Sep
H555
H521/H522 07-71 CODE
H521/H522 07-71 CODE
H521/H522 07-71 CODE
H521/H522 07-71 CODE
H521/H522 11-Sep
H521/H522 11-Sep
H521/H522 11-Sep
H521/H522 20-Sep
H521/H522 22-Sep
H521/H522 22-Sep
H521/H522 24-Sep
H521/H522 24-Sep
H521/H522 24-Sep
H521/H522 24-Sep
H523 11-Sep
H523 20-Sep
H523 22-Sep
H535/H537 22-Sep
H545/H546/H547 7-Sep
H545/H546/H547 22-Sep
H545/H546/H547 29-Sep
H545/H546/H547 29-Sep
A230/A231/A232 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
A230/A231/A232 NUMBER OF RINGS UNTIL CALL IS DETECTED
A265/A267 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
A265/A267 NUMBER OF RINGS UNTIL CALL IS DETECTED
A283/A284 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
A283/A284 NUMBER OF RINGS UNTIL CALL IS DETECTED
Product Family Problem Desc
B003/B004/B006/B007 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B003/B004/B006/B007 NUMBER OF RINGS UNTIL CALL IS DETECTED
B022/B027 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B022/B027 NUMBER OF RINGS UNTIL CALL IS DETECTED
B039/B040/B043/B120 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B039/B040/B043/B120 NUMBER OF RINGS UNTIL CALL IS DETECTED
B051/B052/B156 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B051/B052/B156 NUMBER OF RINGS UNTIL CALL IS DETECTED
B079/082/135/138/182/ SC 873
183
B079/082/135/138/182/ NUMBER OF DIALING ATTEMPTS NEED TO BE
183 CHANGED
B079/082/135/138/182/ NUMBER OF RINGS UNTIL CALL IS DETECTED
183
B089/B093 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B089/B093 NUMBER OF RINGS UNTIL CALL IS DETECTED
B121/B122/B123 NUMBER OF RINGS UNTIL CALL IS DETECTED
B121/B122/B123 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B129/B130/B168 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B129/B130/B168 NUMBER OF RINGS UNTIL CALL IS DETECTED
B178/B180/B202 SC 386
B178/B180/B202 SC 201
B178/B180/B202 SC 101
B178/B180/B202 SC 101
B178/B180/B202 SC 101
B178/B180/B202 SC 101
B178/B180/B202 SC 101
B178/B180/B202 SC 120
B178/B180/B202 SC 120
B178/B180/B202 SC 121
Product Family Problem Desc
B178/B180/B202 SC 121
B178/B180/B202 SC 141
B178/B180/B202 SC 141
B178/B180/B202 SC 142
B178/B180/B202 SC 142
B178/B180/B202 SC 142
B178/B180/B202 SC 142
B178/B180/B202 SC 144
B178/B180/B202 SC 144
B178/B180/B202 SC 144
B178/B180/B202 SC 161
B178/B180/B202 SC 161
B178/B180/B202 SC 195
B178/B180/B202 SC 195
B178/B180/B202 SC 195
B178/B180/B202 SC 201
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 221
B178/B180/B202 SC 221
Product Family Problem Desc
B178/B180/B202 SC 221
B178/B180/B202 SC 221
B178/B180/B202 SC 221
B178/B180/B202 SC 221
B178/B180/B202 SC 221
B178/B180/B202 SC 221
B178/B180/B202 SC 386
B178/B180/B202 SC 386
B178/B180/B202 SC 387
B178/B180/B202 SC 387
B178/B180/B202 SC 389
B178/B180/B202 SC 389
B205/B209 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B205/B209 NUMBER OF RINGS UNTIL CALL IS DETECTED
B222/B224/G878 SC 580
B222/B224/G878 SC 441
B222/B224/G878 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B222/B224/G878 NUMBER OF RINGS UNTIL CALL IS DETECTED
B230/B237 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B230/B237 NUMBER OF RINGS UNTIL CALL IS DETECTED
B234/B235/B236 JAM CODE 130
B234/B235/B236 IMAGE SHIFTING
B234/B235/B236 JAM CODE 102
B234/B235/B236 JAM CODE 103
B234/B235/B236 JAM CODE 104
B234/B235/B236 JAM CODE 105
B234/B235/B236 JAM CODE 106
B234/B235/B236 JAM CODE 107
B234/B235/B236 JAM CODE 108
B234/B235/B236 JAM CODE 110
B234/B235/B236 JAM CODE 109
B234/B235/B236 JAM CODE 113
Product Family Problem Desc
B234/B235/B236 JAM CODE 114
B234/B235/B236 JAM CODE 115
B234/B235/B236 JAM CODE 116
B234/B235/B236 JAM CODE 117
B234/B235/B236 JAM CODE 120
B234/B235/B236 JAM CODE 121
B234/B235/B236 JAM CODE 122
B234/B235/B236 JAM CODE 131
B234/B235/B236 JAM CODE 132
B234/B235/B236 JAM CODE 133
B234/B235/B236 JAM CODE 134
B234/B235/B236 JAM CODE 135
B234/B235/B236 JAM CODE 136
B234/B235/B236 JAM CODE 137
B234/B235/B236 JAM CODE 138
B234/B235/B236 JAM CODE 139
B234/B235/B236 JAM CODE 140
B234/B235/B236 JAM CODE 141
B234/B235/B236 JAM CODE 142
B234/B235/B236 JAM CODE 143
B234/B235/B236 JAM CODE 144
B234/B235/B236 JAM CODE 145
B234/B235/B236 JAM CODE 146
B234/B235/B236 JAM CODE 147
B234/B235/B236 JAM CODE 148
B234/B235/B236 JAM CODE 149
B234/B235/B236 JAM CODE 150
B234/B235/B236 JAM CODE 151
B246/B248/B249 USER TOOLS

B262/B284/B288/B292 NUMBER OF DIALING ATTEMPTS NEED TO BE


CHANGED
B262/B284/B288/B292 NUMBER OF RINGS UNTIL CALL IS DETECTED
B264/B265 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
B264/B265 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B276/B277 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B276/B277 NUMBER OF RINGS UNTIL CALL IS DETECTED
B291/B296 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B291/B296 NUMBER OF RINGS UNTIL CALL IS DETECTED
C229/C233/C239 SC 05-32
D007/D008 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D007/D008 NUMBER OF RINGS UNTIL CALL IS DETECTED
D017/D018/D019/D020 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D017/D018/D019/D020 NUMBER OF RINGS UNTIL CALL IS DETECTED

G422 SCANNER CONFIGURATION


H306/H310/H311 NUMBER OF RINGS UNTIL CALL IS DETECTED
H555/H556/H557 ERROR MESSAGES
B178/B180/B202 SC 385
B178/B180/B202 SC 385
B178/B180/B202 SC 230
B178/B180/B202 SC 230
B178/B180/B202 SC 230
B178/B180/B202 SC 231
B178/B180/B202 SC 231
B178/B180/B202 SC 231
B178/B180/B202 SC 231
B178/B180/B202 SC 240
B178/B180/B202 SC 240
B178/B180/B202 SC 240
B178/B180/B202 SC 240
B178/B180/B202 SC 260
B178/B180/B202 SC 260
B178/B180/B202 SC 260
B178/B180/B202 SC 285
Product Family Problem Desc
B178/B180/B202 SC 285
B178/B180/B202 SC 285
B178/B180/B202 SC 285
B178/B180/B202 SC 285
B178/B180/B202 SC 285
B178/B180/B202 SC 370
B178/B180/B202 SC 370
B178/B180/B202 SC 371
B178/B180/B202 SC 371
B178/B180/B202 SC 372
B178/B180/B202 SC 372
B178/B180/B202 SC 373
B178/B180/B202 SC 373
B178/B180/B202 SC 374
B178/B180/B202 SC 374
B178/B180/B202 SC 375
B178/B180/B202 SC 375
B178/B180/B202 SC 376
B178/B180/B202 SC 376
B178/B180/B202 SC 377
B178/B180/B202 SC 377
B178/B180/B202 SC 380
B178/B180/B202 SC 380
B178/B180/B202 SC 380
B178/B180/B202 SC 381
B178/B180/B202 SC 381
B178/B180/B202 SC 381
D007/D008 SC 824
D007/D008 SC 821
D007/D008 SC 822
D007/D008 SC 822
D007/D008 SC 822
D007/D008 SC 823
D007/D008 SC 824
Product Family Problem Desc
D007/D008 SC 824
D007/D008 SC 826
D007/D008 SC 826
D007/D008 SC 827
D007/D008 SC 827
D007/D008 SC 827
D007/D008 SC 828
D007/D008 SC 828
D007/D008 SC 829
D007/D008 SC 829
D007/D008 SC 829
D007/D008 SC 838
D007/D008 SC 819
D007/D008 SC 840
D007/D008 SC 841
D007/D008 SC 850
D007/D008 SC 853
D007/D008 SC 854
D007/D008 SC 855
D007/D008 SC 855
D007/D008 SC 856
D007/D008 SC 856
D007/D008 SC 857
D007/D008 SC 857
D007/D008 SC 860
D007/D008 SC 860
D007/D008 SC 860
D007/D008 SC 731
D007/D008 SC 731
D007/D008 SC 731
D007/D008 SC 731
D007/D008 SC 731
D007/D008 SC 732
D007/D008 SC 732
Product Family Problem Desc
D007/D008 SC 770
D007/D008 SC 770
D007/D008 SC 791
D007/D008 SC 791
D007/D008 SC 792
D007/D008 SC 793
D007/D008 SC 793
D007/D008 SC 793
D007/D008 SC 722
D007/D008 SC 722
D007/D008 SC 722
D007/D008 SC 724
D007/D008 SC 724

D007/D008 SC 724
D007/D008 SC 725
D007/D008 SC 725
D007/D008 SC 726
D007/D008 SC 726
D007/D008 SC 727
D007/D008 SC 727

D007/D008 SC 727
D007/D008 SC 728
D007/D008 SC 728
D007/D008 SC 728
D007/D008 SC 728
D007/D008 SC 728
D007/D008 SC 728
D007/D008 SC 730
D007/D008 SC 730
D007/D008 SC 730
A193/A224/A264 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
Product Family Problem Desc
A230/A231/A232 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
A265/A267 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
A283/A284 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B003/B004/B006/B007 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B022/B027 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B039/B040/B043/B120 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B044/B045/B046 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B051/B052/B156 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B079/082/135/138/182/ LEGAL OR LARGER FAXES PRINT ON TWO
183 8.5X11 PAGES
B089/B093 15-03

B089/B093 LEGAL OR LARGER FAXES PRINT ON TWO


8.5X11 PAGES
B121/B122/B123 SC 819
B121/B122/B123 SC 819
B121/B122/B123 SC 819
B121/B122/B123 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B125 DRIVERS
B129/B130/B168 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B147/B149/B190 CANNOT SCAN TO LOCAL PC
B178/B180/B202 SC 390
B178/B180/B202 SC 390
B178/B180/B202 SC 390
B178/B180/B202 SC 390
B178/B180/B202 SC 391
B178/B180/B202 SC 391
B178/B180/B202 SC 391
Product Family Problem Desc
B178/B180/B202 SC 391
B178/B180/B202 SC 392
B178/B180/B202 SC 392
B178/B180/B202 SC 393
B178/B180/B202 SC 393
B178/B180/B202 SC 393
B178/B180/B202 SC 393
B178/B180/B202 SC 440
B178/B180/B202 SC 440
B178/B180/B202 SC 440
B178/B180/B202 SC 440
B178/B180/B202 SC 440
B178/B180/B202 SC 440
B178/B180/B202 SC 460
B178/B180/B202 SC 460
B178/B180/B202 SC 460
B178/B180/B202 SC 460
B178/B180/B202 SC 460
B178/B180/B202 SC 460
B178/B180/B202 SC 461
B178/B180/B202 SC 461
B178/B180/B202 SC 461
B178/B180/B202 SC 461
B178/B180/B202 SC 461
B178/B180/B202 SC 461
B178/B180/B202 SC 471
B178/B180/B202 SC 471
B178/B180/B202 SC 471
B178/B180/B202 SC 481
B178/B180/B202 SC 490
B178/B180/B202 SC 490
B178/B180/B202 SC 490
B178/B180/B202 SC 501
B178/B180/B202 SC 501
Product Family Problem Desc
B178/B180/B202 SC 501
B178/B180/B202 SC 502
B178/B180/B202 SC 502
B178/B180/B202 SC 502
B205/B209 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B222/B224/G878 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B230/B237 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B262/B284/B288/B292 USER TOOLS

B264/B265 LEGAL OR LARGER FAXES PRINT ON TWO


8.5X11 PAGES
B276/B277 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B291/B296 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
D007/D008 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
D017/D018/D019/D020 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
H555/H556/H557 ENERGY SAVER MODE OFF
B079/082/135/138/182/ SW APPLICATION ERRORS
183
B129/B130/B168 REVERSE SIDE DIRTY
B178/B180/B202 SC 542
B178/B180/B202 SC 551
B178/B180/B202 SC 555
B178/B180/B202 SC 555
B178/B180/B202 SC 503
B178/B180/B202 SC 503
B178/B180/B202 SC 503
B178/B180/B202 SC 503
B178/B180/B202 SC 503
B178/B180/B202 SC 503
B178/B180/B202 SC 503
Product Family Problem Desc
B178/B180/B202 SC 503
B178/B180/B202 SC 503
B178/B180/B202 SC 503
B178/B180/B202 SC 504
B178/B180/B202 SC 504
B178/B180/B202 SC 504
B178/B180/B202 SC 504
B178/B180/B202 SC 530
B178/B180/B202 SC 530
B178/B180/B202 SC 530
B178/B180/B202 SC 541
B178/B180/B202 SC 542
B178/B180/B202 SC 542
B178/B180/B202 SC 543
B178/B180/B202 SC 543
B178/B180/B202 SC 543
B178/B180/B202 SC 544
B178/B180/B202 SC 544
B178/B180/B202 SC 544
B178/B180/B202 SC 545
B178/B180/B202 SC 545
B178/B180/B202 SC 551
B178/B180/B202 SC 552
B178/B180/B202 SC 552
B178/B180/B202 SC 552
B178/B180/B202 SC 553
B178/B180/B202 SC 553
B178/B180/B202 SC 553
B178/B180/B202 SC 560
B178/B180/B202 SC 560
B178/B180/B202 SC 560
B178/B180/B202 SC 541
B178/B180/B202 SC 543
B178/B180/B202 SC 544
Product Family Problem Desc
B178/B180/B202 SC 545
B178/B180/B202 SC 551
B178/B180/B202 SC 552
B178/B180/B202 SC 553
B178/B180/B202 SC 555
B178/B180/B202 SC 620
B178/B180/B202 SC 620
B222/B224/G878 DOC SERVER ISSUES
B230/B237 BYPASS TRAY ISSUES
B262/B284/B288/B292 DRIVERS
B264/B265 JAM CODE 028
B264/B265 JAM CODE 028
B264/B265 MAC PRINTING
B276/B277 SC 819
D007/D008 JAM CODE 006
D007/D008 JAM CODE 001
D007/D008 JAM CODE 003
D007/D008 JAM CODE 004
D007/D008 JAM CODE 005
D007/D008 JAM CODE 006
D007/D008 JAM CODE 007
D007/D008 JAM CODE 010
D007/D008 JAM CODE 011
D007/D008 JAM CODE 012
D007/D008 JAM CODE 013
D007/D008 JAM CODE 014
D007/D008 JAM CODE 015
D007/D008 JAM CODE 016
D007/D008 JAM CODE 017
D007/D008 JAM CODE 020
D007/D008 JAM CODE 021
D007/D008 JAM CODE 023
D007/D008 JAM CODE 024
D007/D008 JAM CODE 026
Product Family Problem Desc
D007/D008 JAM CODE 027
D007/D008 JAM CODE 028
D007/D008 JAM CODE 029
D007/D008 JAM CODE 030
D007/D008 JAM CODE 031
D007/D008 JAM CODE 033
D007/D008 JAM CODE 034
D007/D008 JAM CODE 053
D007/D008 JAM CODE 054
D007/D008 JAM CODE 055
D007/D008 JAM CODE 056
D007/D008 JAM CODE 057
D007/D008 JAM CODE 061
D007/D008 JAM CODE 062
D007/D008 JAM CODE 063
D007/D008 JAM CODE 064
D007/D008 JAM CODE 065
D007/D008 JAM CODE 066
D007/D008 JAM CODE 067
D007/D008 DJ 01
H555/H556/H557 SC 548
A292/A293/B098 OVERTONING
B051/B052/B156 JAM CODE 063
B051/B052/B156 JAM CODE 063
B070/B071 BACKGROUND-DIRTY/GRAY
B070/B071 WASTE TONER FULL DISPLAYED
B140-B143/B163/B228 SC 672

B140-B143/B163/B228 DOUBLE/OFFSET IMAGE


B140-B143/B163/B228 JAM CODE 009
B178/B180/B202 SC 672
B178/B180/B202 SC 672

B178/B180/B202 SC 687
B178/B180/B202 SC 621
Product Family Problem Desc
B178/B180/B202 SC 621
B178/B180/B202 SC 622
B178/B180/B202 SC 622
B178/B180/B202 SC 623
B178/B180/B202 SC 623
B178/B180/B202 SC 630
B178/B180/B202 SC 632
B178/B180/B202 SC 633
B178/B180/B202 SC 634
B178/B180/B202 SC 635
B178/B180/B202 SC 672
B178/B180/B202 SC 672
B178/B180/B202 SC 680
B178/B180/B202 SC 680
B178/B180/B202 SC 685
B178/B180/B202 SC 685
B178/B180/B202 SC 685
B178/B180/B202 SC 687
B178/B180/B202 SC 687
B178/B180/B202 SC 700
B178/B180/B202 SC 700
B178/B180/B202 SC 700
B178/B180/B202 SC 700
B178/B180/B202 SC 701
B178/B180/B202 SC 701
B178/B180/B202 SC 701
B178/B180/B202 SC 692
B178/B180/B202 SC 692
B178/B180/B202 SC 692
B178/B180/B202 SC 690
B178/B180/B202 SC 690
B178/B180/B202 SC 690
B178/B180/B202 SC 690
B222/B224/G878 SC 553
Product Family Problem Desc
B234/B235/B236 LIGHT/FADED IMAGE
B234/B235/B236 JAM CODE 209
B234/B235/B236 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 BLURRED IMAGE
B246/B248/B249 SC 818
B246/B248/B249 FAX OPTION NOT RECOGNIZED
B246/B248/B249 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B262/B284/B288/B292 FAX OPTION NOT RECOGNIZED
B276/B277 SC 901
B276/B277 SC 901
B276/B277 REPORTS ON/OFF
C262/C265 SC 201
C262/C265 SC 202
C262/C265 SC 202
C262/C265 SC 203
C262/C265 SC 203
C262/C265 SC 210
C262/C265 SC 210
C262/C265 SC 210
D007/D008 SC 165
G160/G161 SC 240
H306/H310/H311 USER TOOLS

B064/B065 JAM CODE 066


B064/B065 JAM CODE 106
B070/B071 BLANK IMAGE-ENTIRE PAGE
B089/B093 SCANNER OPTION NOT RECOGNIZED
B132/B200 SD CARD QUESTIONS
B132/B200 SP MODES ARE IN JAPENESE
B132/B200 TOUCH SCREEN CALIBRATION
B140-B143/B163/B228 SC 724
B140-B143/B163/B228 JAM CODE 066
Product Family Problem Desc
B178/B180/B202 SC 722
B178/B180/B202 SC 722
B178/B180/B202 SC 722
B178/B180/B202 SC 724
B178/B180/B202 SC 724
B178/B180/B202 SC 724
B178/B180/B202 SC 725
B178/B180/B202 SC 725
B178/B180/B202 SC 725
B178/B180/B202 SC 726
B178/B180/B202 SC 726
B178/B180/B202 SC 726
B178/B180/B202 SC 727
B178/B180/B202 SC 727
B178/B180/B202 SC 727
B178/B180/B202 SC 729
B178/B180/B202 SC 729
B178/B180/B202 SC 729
B178/B180/B202 SC 730
B178/B180/B202 SC 730
B178/B180/B202 SC 730
B178/B180/B202 SC 731
B178/B180/B202 SC 731
B178/B180/B202 SC 731
B178/B180/B202 SC 732
B178/B180/B202 SC 732
B178/B180/B202 SC 732
B178/B180/B202 SC 733
B178/B180/B202 SC 733
B178/B180/B202 SC 733
B178/B180/B202 SC 734
B178/B180/B202 SC 734
B178/B180/B202 SC 734
B178/B180/B202 SC 740
Product Family Problem Desc
B178/B180/B202 SC 740
B178/B180/B202 SC 740
B178/B180/B202 SC 741
B178/B180/B202 SC 741
B178/B180/B202 SC 741
B178/B180/B202 SC 742
B178/B180/B202 SC 742
B178/B180/B202 SC 742
B178/B180/B202 SC 743
B178/B180/B202 SC 743
B178/B180/B202 SC 743
B178/B180/B202 SC 744
B178/B180/B202 SC 744
B178/B180/B202 SC 744
B178/B180/B202 SC 745
B178/B180/B202 SC 745
B178/B180/B202 SC 745
B178/B180/B202 SC 746
B178/B180/B202 SC 746
B178/B180/B202 SC 746
B186 SC 380
B205/B209 PRINT OPTION NOT RECOGNIZED
B222/B224/G878 STREAKS

B246/B248/B249 PRINT JOB NOT PRINTING


B262/B284/B288/B292 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B262/B284/B288/B292 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B295/B297 SC 322
B295/B297 SC 322
B295/B297 SC 322
C262/C265 SC 315
C262/C265 SC 211
C262/C265 SC 211
Product Family Problem Desc
C262/C265 SC 212
C262/C265 SC 212
C262/C265 SC 212
C262/C265 SC 212
C262/C265 SC 213
C262/C265 SC 213
C262/C265 SC 300
C262/C265 SC 300
C262/C265 SC 300
C262/C265 SC 300
C262/C265 SC 300
C262/C265 SC 301
C262/C265 SC 301
C262/C265 SC 302
C262/C265 SC 303
C262/C265 SC 303
C262/C265 SC 304
C262/C265 SC 304
C262/C265 SC 305
C262/C265 SC 306
C262/C265 SC 310
C262/C265 SC 310
C262/C265 SC 312
C262/C265 SC 312
C262/C265 SC 313
C262/C265 SC 313
C262/C265 SC 313
C262/C265 SC 313
C262/C265 SC 314
C262/C265 SC 314
C262/C265 SC 314
C262/C265 SC 314
C262/C265 SC 315
C262/C265 SC 315
Product Family Problem Desc
C262/C265 SC 400
C262/C265 SC 400
C262/C265 SC 400
C262/C265 SC 401
C262/C265 SC 401
C262/C265 SC 500
C262/C265 SC 500
C262/C265 SC 501
C262/C265 SC 501
C262/C265 SC 502
C262/C265 SC 502
C262/C265 SC 502
C262/C265 SC 503
C262/C265 SC 505
C262/C265 SC 505
C262/C265 SC 506
C262/C265 SC 506
C262/C265 SC 506
C262/C265 SC 507
C262/C265 SC 507
C262/C265 SC 507
C262/C265 SC 508
C262/C265 SC 508
C262/C265 SC 508
C262/C265 SC 508
C262/C265 SC 509
C262/C265 SC 509
C262/C265 SC 509
C262/C265 SC 510
C262/C265 SC 510
C262/C265 SC 510
C262/C265 SC 511
C262/C265 SC 511
C262/C265 SC 511
Product Family Problem Desc
C262/C265 SC 520
C262/C265 SC 520
C262/C265 SC 520
C262/C265 SC 520
C262/C265 SC 521
C262/C265 SC 521
C262/C265 SC 521
C262/C265 SC 521
C262/C265 SC 601
D007/D008 SC 792
D007/D008 JAM CODE 032
D007/D008 DJ 05
D007/D008 DJ 06
D007/D008 DJ 07
D007/D008 SC 792
H306/H310/H311 G 3 KIT INSTALLATION / ISSUES
B079/082/135/138/182/ SC 520
183
B129/B130/B168 TRANSMIT MODE, MEMORY OR IMMEDIATE
B132/B200 OVERTONING
B132/B200 LIGHT/FADED IMAGE
B178/B180/B202 SC 990
B178/B180/B202 SC 819
B178/B180/B202 SC 995
B178/B180/B202 SC 995
B178/B180/B202 SC 995
B178/B180/B202 SC 747
B178/B180/B202 SC 747
B178/B180/B202 SC 747
B178/B180/B202 SC 748
B178/B180/B202 SC 748
B178/B180/B202 SC 750
B178/B180/B202 SC 751
B178/B180/B202 SC 751
Product Family Problem Desc
B178/B180/B202 SC 752
B178/B180/B202 SC 752
B178/B180/B202 SC 753
B178/B180/B202 SC 753
B178/B180/B202 SC 753
B178/B180/B202 SC 754
B178/B180/B202 SC 754
B178/B180/B202 SC 818
B178/B180/B202 SC 818
B178/B180/B202 SC 819
B178/B180/B202 SC 819
B178/B180/B202 SC 819
B178/B180/B202 SC 819
B178/B180/B202 SC 819
B178/B180/B202 SC 820
B178/B180/B202 SC 820
B178/B180/B202 SC 820
B178/B180/B202 SC 820
B178/B180/B202 SC 821
B178/B180/B202 SC 821
B178/B180/B202 SC 821
B178/B180/B202 SC 822
B178/B180/B202 SC 822
B178/B180/B202 SC 822
B178/B180/B202 SC 823
B178/B180/B202 SC 824
B178/B180/B202 SC 824
B178/B180/B202 SC 826
B178/B180/B202 SC 826
B178/B180/B202 SC 827
B178/B180/B202 SC 827
B178/B180/B202 SC 827
B178/B180/B202 SC 828
B178/B180/B202 SC 829
Product Family Problem Desc
B178/B180/B202 SC 829
B178/B180/B202 SC 829
B178/B180/B202 SC 840
B178/B180/B202 SC 841
B178/B180/B202 SC 850
B178/B180/B202 SC 850
B178/B180/B202 SC 851
B178/B180/B202 SC 851
B178/B180/B202 SC 851
B178/B180/B202 SC 853
B178/B180/B202 SC 853
B178/B180/B202 SC 854
B178/B180/B202 SC 854
B178/B180/B202 SC 855
B178/B180/B202 SC 855
B178/B180/B202 SC 856
B178/B180/B202 SC 856
B178/B180/B202 SC 857
B178/B180/B202 SC 860
B178/B180/B202 SC 860
B178/B180/B202 SC 861
B178/B180/B202 SC 861
B178/B180/B202 SC 861
B178/B180/B202 SC 861
B178/B180/B202 SC 863
B178/B180/B202 SC 863
B178/B180/B202 SC 863
B178/B180/B202 SC 864
B178/B180/B202 SC 864
B178/B180/B202 SC 864
B178/B180/B202 SC 865
B178/B180/B202 SC 865
B178/B180/B202 SC 866
B178/B180/B202 SC 866
Product Family Problem Desc
B178/B180/B202 SC 867
B178/B180/B202 SC 867
B178/B180/B202 SC 868
B178/B180/B202 SC 868
B178/B180/B202 SC 868
B178/B180/B202 SC 870
B178/B180/B202 SC 870
B178/B180/B202 SC 870
B178/B180/B202 SC 872
B178/B180/B202 SC 872
B178/B180/B202 SC 872
B178/B180/B202 SC 873
B178/B180/B202 SC 873
B178/B180/B202 SC 873
B178/B180/B202 SC 880
B178/B180/B202 SC 900
B178/B180/B202 SC 900
B178/B180/B202 SC 900
B178/B180/B202 SC 920
B178/B180/B202 SC 920
B178/B180/B202 SC 921
B178/B180/B202 SC 925
B178/B180/B202 SC 925
B178/B180/B202 SC 990
B178/B180/B202 SC 990
B178/B180/B202 SC 991
B178/B180/B202 SC 991
B178/B180/B202 SC 992
B178/B180/B202 SC 997
B178/B180/B202 SC 997
B178/B180/B202 SC 997
B178/B180/B202 SC 998
B178/B180/B202 SC 998
B178/B180/B202 SC 998
Product Family Problem Desc
B222/B224/G878 BYPASS TRAY ISSUES
B222/B224/G878 DISTORTED IMAGE
B234/B235/B236 SC 966
B234/B235/B236 SC 966
B234/B235/B236 SC 966
B234/B235/B236 SC 966
B234/B235/B236 SC 873
B234/B235/B236 SC 966
B246/B248/B249 LIGHT/FADED IMAGE
B291/B296 BLANK IMAGE-ENTIRE PAGE
B291/B296 SC 144
C262/C265 SC 602
C262/C265 SC 604
C262/C265 SC 605
C262/C265 SC 670
C262/C265 SC 670
C262/C265 SC 670
C262/C265 SC 672
C262/C265 SC 672
C262/C265 SC 720
C262/C265 SC 720
C262/C265 SC 720
C262/C265 SC 725
C262/C265 SC 725
C262/C265 SC 725
C262/C265 SC 818
C262/C265 SC 818
C262/C265 SC 819
C262/C265 SC 819
C262/C265 SC 820
C262/C265 SC 820
C262/C265 SC 821
C262/C265 SC 822
C262/C265 SC 822
Product Family Problem Desc
C262/C265 SC 822
C262/C265 SC 823
C262/C265 SC 824
C262/C265 SC 824
C262/C265 SC 826
C262/C265 SC 827
C262/C265 SC 828
C262/C265 SC 828
C262/C265 SC 829
C262/C265 SC 829
C262/C265 SC 835
C262/C265 SC 835
C262/C265 SC 835
C262/C265 SC 836
C262/C265 SC 837
C262/C265 SC 838
C262/C265 SC 850
C262/C265 SC 850
C262/C265 SC 851
C262/C265 SC 851
C262/C265 SC 853
C262/C265 SC 853
C262/C265 SC 854
C262/C265 SC 854
C262/C265 SC 855
C262/C265 SC 855
C262/C265 SC 856
C262/C265 SC 856
C262/C265 SC 857
C262/C265 SC 857
C262/C265 SC 860
C262/C265 SC 860
C262/C265 SC 861
C262/C265 SC 861
Product Family Problem Desc
C262/C265 SC 861
C262/C265 SC 862
C262/C265 SC 863
C262/C265 SC 864
C262/C265 SC 865
C262/C265 SC 900
C262/C265 SC 920
C262/C265 SC 920
C262/C265 SC 990
C262/C265 SC 990
C262/C265 SC 991
C262/C265 SC 991
C262/C265 SC 992
C262/C265 SC 998
C262/C265 SC 998
C262/C265 TOUCH SCREEN CALIBRATION
C262/C265 JAM A
C262/C265 JAM A
C262/C265 JAM A
C262/C265 JAM C
C262/C265 JAM A
C262/C265 JAM E
C262/C265 JAM D
C262/C265 JAM D
C262/C265 DF FEED IN JAMS
C262/C265 DF FEED IN JAMS
C262/C265 DF FEED IN JAMS
G060/G080/G082 SC 375
A153-A162/A204-A214 APS-AUTO PAPER SELECT
A175/A176/A177/A220 PAPER TRAY CANNOT BE SELECTED
B003/B004/B006/B007 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B022/B027 LAN FAX SPECIFICATIONS / DRIVER SELECTION


Product Family Problem Desc
B051/B052/B156 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B070/B071 ERROR MESSAGES


B070/B071 ERROR MESSAGES
B079/082/135/138/182/ BACKGROUND-DIRTY/GRAY
183
B079/082/135/138/182/ LAN FAX SPECIFICATIONS / DRIVER SELECTION
183
B089/B093 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B121/B122/B123 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B129/B130/B168 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B132/B200 CONTROLLER CONFIG/INSTALL


B147/B149/B190 REVERSE ORDER PRINTING
B147/B149/B190 15-03

B147/B149/B190 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B147/B149/B190 15-03
B178/B180/B202 REGISTRATION INCORRECT

B178/B180/B202 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B205/B209 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B222/B224/G878 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B229 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B246/B248/B249 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B259/B260/B261 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B262/B284/B288/B292 CANNOT SCAN TO LOCAL PC

B262/B284/B288/B292 SC 829
Product Family Problem Desc
B264/B265 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B276/B277 SC 819
B276/B277 SC 819

B276/B277 LAN FAX SPECIFICATIONS / DRIVER SELECTION

B291/B296 CLOSE DOORS/COVERS INDICATION


B291/B296 JAM CODE 016
B295/B297 LAN FAX SPECIFICATIONS / DRIVER SELECTION

C231/C237/C238/C248 CLOSE DOORS/COVERS INDICATION


C231/C237/C238/C248 JAM B
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 E 00
C231/C237/C238/C248 E 00
C231/C237/C238/C248 E 00
C231/C237/C238/C248 E 01
C231/C237/C238/C248 E 01
C231/C237/C238/C248 E 01
C231/C237/C238/C248 E 02
C231/C237/C238/C248 E 02
C231/C237/C238/C248 E 04
C231/C237/C238/C248 E 06
C231/C237/C238/C248 E 06
C231/C237/C238/C248 E 06
C231/C237/C238/C248 E 06
C231/C237/C238/C248 E 06
C231/C237/C238/C248 E 06
C231/C237/C238/C248 E 06
Product Family Problem Desc
C231/C237/C238/C248 E 12
C231/C237/C238/C248 E 12
C231/C237/C238/C248 E 13
C231/C237/C238/C248 E 12
C231/C237/C238/C248 JAM B
C231/C237/C238/C248 E 00
C231/C237/C238/C248 E 01
C231/C237/C238/C248 E 02
C231/C237/C238/C248 E 04
C231/C237/C238/C248 E 09
C231/C237/C238/C248 E 09
C231/C237/C238/C248 E 12
C231/C237/C238/C248 E 13
C231/C237/C238/C248 E 13
C231/C237/C238/C248 E 15
C231/C237/C238/C248 E 15
C231/C237/C238/C248 E 16
C231/C237/C238/C248 E 17
C231/C237/C238/C248 E 17
C231/C237/C238/C248 E 18
C231/C237/C238/C248 E 21
C231/C237/C238/C248 E 22
C231/C237/C238/C248 E 22
C231/C237/C238/C248 E 23
C231/C237/C238/C248 E 23
C231/C237/C238/C248 E 23
C231/C237/C238/C248 E 24
C231/C237/C238/C248 E 24
C231/C237/C238/C248 E 24
C231/C237/C238/C248 JAM B
C231/C237/C238/C248 JAM A
C231/C237/C238/C248 JAM A
C231/C237/C238/C248 JAM A
C231/C237/C238/C248 JAM A
Product Family Problem Desc
C231/C237/C238/C248 JAM A
C231/C237/C238/C248 JAM C
C231/C237/C238/C248 JAM D
C231/C237/C238/C248 JAM D
C231/C237/C238/C248 JAM D
C231/C237/C238/C248 JAM E
C231/C237/C238/C248 JAM E
C231/C237/C238/C248 E 13
C231/C237/C238/C248 CLOSE DOORS/COVERS INDICATION
C231/C237/C238/C248 CLOSE DOORS/COVERS INDICATION
C231/C237/C238/C248 DEAD MACHINE, NO OPERATION
D007/D008 LAN FAX SPECIFICATIONS / DRIVER SELECTION

D017/D018/D019/D020 LAN FAX SPECIFICATIONS / DRIVER SELECTION

G060/G080/G082 LAN FAX SPECIFICATIONS / DRIVER SELECTION

G081/G120/G121/G122 SC 201

G081/G120/G121/G122 SC 201

G081/G120/G121/G122 SC 201

G091/G094/G095/G112- SC 820
G116
G104 LIGHT/FADED IMAGE
G130/G131 BACKGROUND-DIRTY/GRAY
H306/H310/H311 LAN FAX SPECIFICATIONS / DRIVER SELECTION

H535/H537 LAN FAX SPECIFICATIONS / DRIVER SELECTION

H555/H556/H557 LAN FAX SPECIFICATIONS / DRIVER SELECTION

A265/A267 G 3 KIT INSTALLATION / ISSUES


B003/B004/B006/B007 G 3 KIT INSTALLATION / ISSUES
B003/B004/B006/B007 G 3 KIT INSTALLATION / ISSUES
B022/B027 G 3 KIT INSTALLATION / ISSUES
Product Family Problem Desc
B051/B052/B156 G 3 KIT INSTALLATION / ISSUES
B070/B071 SC 724
B070/B071 JAM CODE 015
B079/082/135/138/182/ G 3 KIT INSTALLATION / ISSUES
183
B079/082/135/138/182/ G 3 KIT INSTALLATION / ISSUES
183
B089/B093 G 3 KIT INSTALLATION / ISSUES
B132/B200 E 32
B132/B200 PUNCH HOLE POSITION

B132/B200 INSTANT READY OR NO FUSING WARM UP


B132/B200 E 21
B132/B200 E 22
B132/B200 E 22
B132/B200 E 23
B132/B200 E 24
B132/B200 E 32
B132/B200 E 40
B132/B200 E 42
B132/B200 E 43
B132/B200 E 43
B132/B200 E 44
B132/B200 E 50

B140-B143/B163/B228 SC 322
B140-B143/B163/B228 SC 725
B140-B143/B163/B228 SC 725
B140-B143/B163/B228 STAPLE POSITION

B140-B143/B163/B228 ERROR MESSAGES


B205/B209 G 3 KIT INSTALLATION / ISSUES
B222/B224/G878 G 3 KIT INSTALLATION / ISSUES
B222/B224/G878 G 3 KIT INSTALLATION / ISSUES
B234/B235/B236 STAMP DATA QUESTIONS
Product Family Problem Desc
B234/B235/B236 ERROR MESSAGES
B234/B235/B236 CONTROLLER CONFIG/INSTALL
B234/B235/B236 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
B234/B235/B236 SUPPLIES

B246/B248/B249 SYSTEM
B246/B248/B249 FAX FORWARDING QUESTIONS
B246/B248/B249 ERROR MESSAGES
B246/B248/B249 G 3 KIT INSTALLATION / ISSUES
B264/B265 ERRATIC ELECTRICAL PROBLEMS
B291/B296 G 3 KIT INSTALLATION / ISSUES
D007/D008 G 3 KIT INSTALLATION / ISSUES
D017/D018/D019/D020 G 3 KIT INSTALLATION / ISSUES

G126 CONTROLLER CONFIG/INSTALL


H306/H310/H311 G 3 KIT INSTALLATION / ISSUES
H555/H556/H557 G 3 KIT INSTALLATION / ISSUES
B246/B248/B249 WRINKLED OR CREASED COPIES
B178/B180/B202 SC 542
B178/B180/B202 SC 542
B262/B284/B288/B292 0-20
B070/B071 GBC STREAM PUNCH - JAMS
B205/B209 SC 995

G126 SC 300
G126 SC 300
G126 SC 300
G126 SC 303
G126 SC 303
G126 SC 303
G126 SC 304
G126 SC 304
G126 SC 304
G126 SC 305
Product Family Problem Desc
G126 SC 305
G126 SC 306
G126 SC 306

G126 SC 310
G126 SC 310
G126 SC 310
G126 SC 310
G126 SC 315
G126 SC 315
G126 SC 315
G126 SC 315
G126 SC 312
G126 SC 312
G126 SC 312
G126 SC 312
G126 SC 314
G126 SC 314
G126 SC 314
G126 SC 316
G126 SC 316
G126 SC 316
G126 SC 316
G126 SC 317
G126 SC 317
G126 SC 317
G126 SC 340
G126 SC 340
G126 SC 340
G126 SC 341
G126 SC 341
G126 SC 341
G126 SC 342
G126 SC 342
Product Family Problem Desc
B039/B040/B043/B120 SC 390
B129/B130/B168 15-03

B262/B284/B288/B292 SUPPLIES
B262/B284/B288/B292 SC 997

B262/B284/B288/B292 SC 997
B262/B284/B288/B292 0-20

B262/B284/B288/B292 0-20
B262/B284/B288/B292 CANNOT DETECT ORIGINAL
B262/B284/B288/B292 CANNOT DETECT ORIGINAL
B262/B284/B288/B292 CLEAR ORIGINAL
B262/B284/B288/B292 CREASING
B262/B284/B288/B292 DF DUPLEX JAMS
B262/B284/B288/B292 DF EXIT JAMS
B262/B284/B288/B292 FIRMWARE LOADING ISSUES
B262/B284/B288/B292 FIRMWARE LOADING ISSUES
B262/B284/B288/B292 FIRMWARE LOADING ISSUES

B262/B284/B288/B292 KEY COUNTER INFORMATION

B262/B284/B288/B292 KEY COUNTER INFORMATION


B262/B284/B288/B292 SUPPLY YIELD
B262/B284/B288/B292 JAM CODE 010

B262/B284/B288/B292 JAM A

B262/B284/B288/B292 SC 04-01
B262/B284/B288/B292 SC 998
B262/B284/B288/B292 SC 997

B262/B284/B288/B292 SC 997
B262/B284/B288/B292 SC 990
B262/B284/B288/B292 SC 990
B262/B284/B288/B292 SC 990
Product Family Problem Desc
B262/B284/B288/B292 SC 990
B262/B284/B288/B292 SC 990
H555/H556/H557 QUICK DIALING

H555/H556/H557 SC 541
H555/H556/H557 SC 541
H555/H556/H557 SC 541
H555/H556/H557 SC 541
H555/H556/H557 SC 541
H555/H556/H557 SC 541

B089/B093 SC 193
B089/B093 SC 193
B178/B180/B202 CONSTANT ADD PAPER
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B178/B180/B202 BLANK IMAGE-ENTIRE PAGE
B178/B180/B202 BLANK IMAGE-ENTIRE PAGE
B178/B180/B202 BLANK IMAGE-ENTIRE PAGE
B178/B180/B202 JITTER/BANDING

B205/B209 SC 402
B246/B248/B249 PRINT CONTROLLER/NIB
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 142
B222/B224/G878 STAMP DATA QUESTIONS
Product Family Problem Desc
B259/B260/B261 NUMBER OF RINGS UNTIL CALL IS DETECTED
B262/B284/B288/B292 SC 142
B262/B284/B288/B292 SC 142
B262/B284/B288/B292 SC 142
B262/B284/B288/B292 SC 142
B262/B284/B288/B292 SC 142

B262/B284/B288/B292 SC 142

B262/B284/B288/B292 SC 821
B262/B284/B288/B292 SC 821
B262/B284/B288/B292 SC 821
B262/B284/B288/B292 SC 821
B262/B284/B288/B292 SC 823
B262/B284/B288/B292 SC 824

G126 SC 345
G126 SC 345
G126 SC 345
G126 SC 350
G126 SC 350
G126 SC 350
G126 SC 350
G126 SC 351
G126 SC 351
G126 SC 351
G126 SC 351
G126 SC 352
G126 SC 352
G126 SC 352
G126 SC 352
G126 SC 353
G126 SC 353
G126 SC 353
G126 SC 353
Product Family Problem Desc
G126 SC 354
G126 SC 354
G126 SC 354
G126 SC 354
G126 SC 355
G126 SC 355
G126 SC 355
G126 SC 355
G126 SC 400
G126 SC 400
G126 SC 400
G126 SC 402
G126 SC 402
G126 SC 402
G126 SC 430
G126 SC 430
G126 SC 430
B121/B122/B123 SC 544
B121/B122/B123 SC 544
G126 SC 440
G126 SC 440
G126 SC 441
G126 SC 441
G126 SC 441
G126 SC 441
G126 SC 490
G126 SC 490
G126 SC 495
G126 SC 495

G126 SC 495
G126 SC 495
G126 SC 496
G126 SC 496
Product Family Problem Desc
G126 SC 497
G126 SC 497
G126 SC 501
G126 SC 501
G126 SC 501
G126 SC 501
G126 SC 502
G126 SC 502
G126 SC 503
G126 SC 503
G126 SC 504
G126 SC 504
G126 SC 507
G126 SC 507
B044/B045/B046 PCU COUNTER QUESTIONS

B121/B122/B123 USER TOOLS


B121/B122/B123 SC 392
B121/B122/B123 SC 392
B121/B122/B123 SC 392
B121/B122/B123 SC 392
B246/B248/B249 E 44
B262/B284/B288/B292 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B276/B277 PRINT JOB NOT PRINTING
B276/B277 SC 901
B276/B277 PRINT JOB NOT PRINTING

G417/G418 SET UP
G417/G418 PASSWORDS
H306/H310/H311 PAPER TRAY SELECTION FOR FAX
H306/H310/H311 PAPER TRAY SELECTION FOR FAX
H516/H526/H527/H552/ SC 922
H555
A292/A293/B098 SC 120
Product Family Problem Desc
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 SC 900
A292/A293/B098 IMAGE SHIFTING
A294/A295 MACHINE SHUTS OFF THEN BACK ON

A294/A295 JAM CODE 073


A294/A295 JAM CODE 073
B003/B004/B006/B007 SC 792
B003/B004/B006/B007 APS MALFUNCTION
B064/B065 STAMP DATA QUESTIONS

B064/B065 SC 495
B064/B065 JAM CODE 109
B064/B065 DJ 04
B064/B065 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B064/B065 SCANNER CONFIGURATION
B064/B065 PARTS
B064/B065 PAPER SIZE QUESTIONS
B070/B071 SET IS FOLDED INCORRECTLY
B070/B071 PAPER SIZE QUESTIONS
B079/082/135/138/182/ ADD TONER CONDITION
183
B079/082/135/138/182/ COUNTER ISSUES
183
B079/082/135/138/182/ ADD TONER CONDITION
183
B079/082/135/138/182/ MACHINE SHUTS OFF THEN BACK ON
183
B132/B200 OVERTONING
B132/B200 JAM CODE 008
B132/B200 JAM CODE 008
B132/B200 CONTROLLER CONFIG/INSTALL
B132/B200 LIGHT/FADED IMAGE
B132/B200 PARTS
Product Family Problem Desc
B132/B200 LIGHT/FADED IMAGE
B132/B200 MANUALS
B132/B200 ERRATIC ELECTRICAL PROBLEMS
B132/B200 SCANNER CONFIGURATION

B132/B200 ERROR MESSAGES


B132/B200 PAPER SIZE QUESTIONS
B140-B143/B163/B228 SC 335
B140-B143/B163/B228 JAM CODE 053
B140-B143/B163/B228 FINISHER NOT RECOGNIZED
B140-B143/B163/B228 USER TOOLS

B140-B143/B163/B228 CONTROLLER CONFIG/INSTALL


B140-B143/B163/B228 PAPER SIZE QUESTIONS
B147/B149/B190 SP MODES
B178/B180/B202 FINISHER INSTALL ISSUES
B178/B180/B202 ADD STAPLE INDICATION
B178/B180/B202 STAMP DATA QUESTIONS
B178/B180/B202 DIAGONAL LINES-WHITE
B178/B180/B202 SPOTS-WHITE
B178/B180/B202 CONTROLLER ERROR
B178/B180/B202 PRINT OPTION NOT RECOGNIZED
B178/B180/B202 JAM CODE 130
B178/B180/B202 DJ 03
B178/B180/B202 SC 230
B178/B180/B202 DEAD MACHINE, NO OPERATION
B178/B180/B202 SC 471
B178/B180/B202 LIGHT/FADED IMAGE
B178/B180/B202 LIGHT/FADED IMAGE
B178/B180/B202 LIGHT/FADED IMAGE
B178/B180/B202 LIGHT/FADED IMAGE
B178/B180/B202 ADD TONER CONDITION
B178/B180/B202 ADD TONER CONDITION
B178/B180/B202 ADD TONER CONDITION
B178/B180/B202 ADD TONER CONDITION
Product Family Problem Desc
B178/B180/B202 ADD TONER CONDITION
B178/B180/B202 ADD TONER CONDITION
B178/B180/B202 WASTE TONER FULL DISPLAYED
B178/B180/B202 WASTE TONER FULL DISPLAYED
B178/B180/B202 BLACK IMAGE-ENTIRE PAGE
B178/B180/B202 11 X 17 DOUBLE COUNT ISSUES
B178/B180/B202 COUNTER ISSUES
B178/B180/B202 IMAGE SHIFTING
B178/B180/B202 IMAGE SHIFTING
B178/B180/B202 IMAGE SHIFTING
B222/B224/G878 STAMP DATA QUESTIONS
B222/B224/G878 SC 223
B222/B224/G878 CONTROLLER CONFIG/INSTALL
B230/B237 SC 490
B230/B237 SCANNER CONFIGURATION
B230/B237 COLOR MISSING
B234/B235/B236 JAM CODE 021
B234/B235/B236 SCANNER CONFIGURATION

B234/B235/B236 SUPPLIES
B234/B235/B236 PRINT CONTROLLER/NIB
B234/B235/B236 ERROR MESSAGES
B234/B235/B236 PLEASE WAIT FUSER UP TO TEMP
B234/B235/B236 IMAGE SHIFTING
B234/B235/B236 SPECIFICATIONS
B234/B235/B236 DEAD MACHINE, NO OPERATION
B234/B235/B236 SCANNER CONFIGURATION

B234/B235/B236 PARTS
B234/B235/B236 SUPPLIES

B234/B235/B236 ERROR MESSAGES


B234/B235/B236 JAM CODE 021
B234/B235/B236 PUNCH QUESTIONS
Product Family Problem Desc
B234/B235/B236 PAPER SIZE QUESTIONS
B246/B248/B249 ERRATIC FINISHER OPERATION
B246/B248/B249 SCANNER CONFIGURATION

B246/B248/B249 PRINT CONTROLLER/NIB


B246/B248/B249 DJ 04
B246/B248/B249 SCANNER CONFIGURATION

B246/B248/B249 JAM CODE 111


B246/B248/B249 ERROR MESSAGES
B246/B248/B249 PAPER SIZE QUESTIONS
B262/B284/B288/B292 SC 826
B262/B284/B288/B292 SC 827
B262/B284/B288/B292 SC 827
B262/B284/B288/B292 SC 829
B262/B284/B288/B292 SC 854
B262/B284/B288/B292 SC 855
B262/B284/B288/B292 SC 856
B262/B284/B288/B292 SC 857
B262/B284/B288/B292 SC 866
B295/B297 APS NOT FUNCTIONING CORRECTLY
B295/B297 MEMORY QUESTIONS
D014/D015 SCANNER CONFIGURATION

D014/D015 PRINT CONTROLLER/NIB


D014/D015 SCAN ROUTER CONFIG/INSTALL
D014/D015 CONTROLLER CONFIG/INSTALL
D014/D015 SCANNER CONFIGURATION

D014/D015 ERROR MESSAGES


D014/D015 FIERY
D014/D015 DRIVERS

D014/D015 PAPER SIZE QUESTIONS


G126 JAM CODE 012
Product Family Problem Desc
G126 SC 342
B051/B052/B156 SC 997
B051/B052/B156 SC 997

B178/B180/B202 SC 819
B222/B224/G878 SC 101
B230/B237 FAX OPTION NOT RECOGNIZED
B230/B237 COUNTER ISSUES
B246/B248/B249 SCANNER FUNCTIONS
B246/B248/B249 FUSER WEB ISSUES
B246/B248/B249 SC 550
B246/B248/B249 PLEASE WAIT FUSER UP TO TEMP
B246/B248/B249 NO READY OR WAIT INDICATORS
B246/B248/B249 SC 501
B246/B248/B249 SC 763
B246/B248/B249 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
B246/B248/B249 FINISHER EXIT JAMS
B246/B248/B249 JAM CODE 125
B246/B248/B249 SUB-ADDRESSING OR TSI INBOUND FAX
ROUTING REQUIREMENT
B246/B248/B249 JAM CODE 111
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 590
B246/B248/B249 SC 865
B246/B248/B249 SC 402
B246/B248/B249 FIRMWARE LOADING ISSUES

B246/B248/B249 SC 569
B246/B248/B249 SC 122
B246/B248/B249 SKEWED IMAGE
B246/B248/B249 SC 763
B246/B248/B249 SC 569
B246/B248/B249 SC 569
Product Family Problem Desc
B246/B248/B249 SC 569
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 SC 670
B246/B248/B249 JAM CODE 121
B246/B248/B249 SC 723
B246/B248/B249 NO READY OR WAIT INDICATORS
B246/B248/B249 DARK IMAGE
B246/B248/B249 PAPER TRAY CANNOT BE SELECTED
B246/B248/B249 SC 555
B246/B248/B249 SC 181
B246/B248/B249 SUPPLIES
B246/B248/B249 PAPER SIZE QUESTIONS
B246/B248/B249 JAM CODE 111
B291/B296 SC 101
B291/B296 KEY COUNTER INFORMATION
B291/B296 SC 120
B291/B296 SC 876
B291/B296 CANNOT ENTER SP MODES
B291/B296 SC 329
B291/B296 SC 101
B291/B296 SC 101
B291/B296 SC 101
B291/B296 SC 101
B291/B296 SC 101
Product Family Problem Desc
B291/B296 SC 120
B291/B296 SC 120
B291/B296 SC 120
B291/B296 SC 121
B291/B296 SC 121
B291/B296 SC 121
B291/B296 SC 121
B291/B296 SC 143
B291/B296 SC 143
B291/B296 SC 143
B291/B296 SC 143
B291/B296 SC 143
B291/B296 SC 144
B291/B296 SC 144
B291/B296 SC 165
B291/B296 SC 165
B291/B296 SC 302
B291/B296 SC 302
B291/B296 SC 302
B291/B296 SC 304
B291/B296 SC 304
B291/B296 SC 304

B291/B296 SC 304
B291/B296 SC 321
B291/B296 SC 321
B291/B296 SC 322

B291/B296 SC 322
B291/B296 SC 322
B291/B296 SC 322
B291/B296 SC 322
B291/B296 SC 327
B291/B296 SC 327
B291/B296 SC 328
Product Family Problem Desc
B291/B296 SC 328
B291/B296 SC 329
B291/B296 SC 329
B291/B296 SC 329
B291/B296 SC 335
B291/B296 SC 335
B291/B296 SC 335
B291/B296 SC 336
B291/B296 SC 336
B291/B296 SC 336
B291/B296 SC 337
B291/B296 SC 337
B291/B296 SC 337
B291/B296 SC 350
B291/B296 SC 350
B291/B296 SC 350
B291/B296 SC 350
B291/B296 SC 350
B291/B296 SC 350
B291/B296 SC 351
B291/B296 SC 351
B291/B296 SC 351
B291/B296 SC 351
B291/B296 SC 352
B291/B296 SC 352
B291/B296 SC 352
B291/B296 SC 353
B291/B296 SC 353
B291/B296 SC 353
B291/B296 SC 353
B291/B296 SC 354
B291/B296 SC 354
B291/B296 SC 390
B291/B296 SC 390
Product Family Problem Desc
B291/B296 SC 390
B291/B296 SC 390
B291/B296 SC 390
B291/B296 SC 391
B291/B296 SC 391
B291/B296 SC 391
B291/B296 SC 391
B291/B296 SC 395
B291/B296 SC 395
H306/H310/H311 23-Sep
H306/H310/H311 23-Sep
H555/H556/H557 SC 392
H555/H556/H557 SC 392
H555/H556/H557 SC 392
A294/A295 SUPPLIES
B064/B065 SCANNER CONFIGURATION
B064/B065 SCAN ROUTER CONFIG/INSTALL
B064/B065 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B079/082/135/138/182/ SC 670
183
B079/082/135/138/182/ SC 670
183
B079/082/135/138/182/ 15-03
183
B132/B200 SD CARD QUESTIONS

B132/B200 FIRMWARE UPDATES


B140-B143/B163/B228 FIRMWARE UPDATES
B140-B143/B163/B228 SC 725

B222/B224/G878 SUPPLIES
B222/B224/G878 SUPPLIES
B230/B237 SD CARD QUESTIONS
B230/B237 USER TOOLS
Product Family Problem Desc
B234/B235/B236 USER CODE QUESTIONS
B234/B235/B236 REGISTRATION INCORRECT
B234/B235/B236 FIRMWARE UPDATES
B234/B235/B236 JAM CODE 021
B234/B235/B236 SPECIFICATIONS
B234/B235/B236 TAB QUESTIONS
B246/B248/B249 SD CARD QUESTIONS

B246/B248/B249 SD CARD QUESTIONS

B246/B248/B249 FIRMWARE UPDATES


B246/B248/B249 FAX LIGHT IS RED

B262/B284/B288/B292 ADD TONER CONDITION


B264/B265 SC 322
B264/B265 SC 322
B264/B265 SC 322
B264/B265 SC 322
B264/B265 SC 322
B264/B265 SC 322
B291/B296 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B291/B296 06-06 CODE
B291/B296 SC 401
B291/B296 SC 401
B291/B296 SC 401
B291/B296 SC 402
B291/B296 SC 402
B291/B296 SC 402
B291/B296 SC 403
B291/B296 SC 403
B291/B296 SC 403
B291/B296 SC 405
B291/B296 SC 405
Product Family Problem Desc
B291/B296 SC 405

B291/B296 SC 440
B291/B296 SC 440
B291/B296 SC 440
B291/B296 SC 450
B291/B296 SC 450
B291/B296 SC 450
B291/B296 SC 490
B291/B296 SC 490
B291/B296 SC 490
B291/B296 SC 492
B291/B296 SC 492
B291/B296 SC 492
B291/B296 SC 501
B291/B296 SC 501
B291/B296 SC 501
B291/B296 SC 502
B291/B296 SC 502
B291/B296 SC 502
B291/B296 SC 503
B291/B296 SC 503
B291/B296 SC 503
B291/B296 SC 504
B291/B296 SC 504
B291/B296 SC 504
B291/B296 SC 506
B291/B296 SC 506
B291/B296 SC 506
B291/B296 SC 507
B291/B296 SC 507
B291/B296 SC 507
B291/B296 SC 510
B291/B296 SC 510
Product Family Problem Desc
B291/B296 SC 510
B291/B296 SC 510
B291/B296 SC 520
B291/B296 SC 520
B291/B296 SC 541
B291/B296 SC 541
B291/B296 SC 541
B291/B296 SC 541
B291/B296 SC 541
B291/B296 SC 543
B291/B296 SC 543
B291/B296 SC 543
B291/B296 SC 543
B291/B296 SC 541
B291/B296 SC 544
B291/B296 SC 544
B291/B296 SC 544
B291/B296 SC 544
B291/B296 SC 544
B291/B296 SC 545
B291/B296 SC 545
B291/B296 SC 545
B291/B296 SC 545
B291/B296 SC 545
B291/B296 SC 546
B291/B296 SC 546
B291/B296 SC 546
B291/B296 SC 546
B291/B296 SC 547
B291/B296 SC 547
B291/B296 SC 548
B291/B296 SC 548
B291/B296 SC 548
B291/B296 SC 548
Product Family Problem Desc
B291/B296 SC 548
B291/B296 SC 547
B291/B296 SC 559
B291/B296 SC 559
B291/B296 SC 559
B291/B296 SC 559
C231/C237/C238/C248 ENVELOPES
D009/D011/D012/D013 PAPER SIZE QUESTIONS

D014/D015 SD CARD QUESTIONS

D014/D015 FIRMWARE UPDATES


D014/D015 FAX LIGHT IS RED

D014/D015 NO READY OR WAIT INDICATORS


D052/D053/D054 SD CARD QUESTIONS

D052/D053/D054 FIRMWARE UPDATES


D052/D053/D054 FAX LIGHT IS RED

D052/D053/D054 FAX FORWARDING QUESTIONS


D052/D053/D054 LAN FAX INSTALL QUESTIONS
D052/D053/D054 LAN FAX INSTALL QUESTIONS
D052/D053/D054 SCANS ORIGINALS/ SAYS PLEASE WAIT /NO
COPIES PRODUCED
D101/D102/D103 PUNCH QUESTIONS

B147/B149/B190 LIGHT/FADED IMAGE


B178/B180/B202 SC 819
B291/B296 SC 672
B291/B296 SC 672
B291/B296 SC 672
B291/B296 SC 601
B291/B296 SC 601
B291/B296 SC 601
B291/B296 SC 610
Product Family Problem Desc
B291/B296 SC 610
B291/B296 SC 610
B291/B296 SC 611
B291/B296 SC 611
B291/B296 SC 611
B291/B296 SC 612
B291/B296 SC 620
B291/B296 SC 620

B291/B296 SC 621

B291/B296 SC 623
B291/B296 SC 623
B291/B296 SC 624
B291/B296 SC 624
B291/B296 SC 625
B291/B296 SC 625
B291/B296 SC 625
B291/B296 SC 630
B291/B296 SC 632
B291/B296 SC 633
B291/B296 SC 634
B291/B296 SC 635
B291/B296 SC 635
B291/B296 SC 640
B291/B296 SC 641
B291/B296 SC 670
B291/B296 SC 670
B291/B296 SC 670
B291/B296 SC 672
B291/B296 SC 692
B291/B296 SC 692
B291/B296 SC 700
B291/B296 SC 700
B291/B296 SC 700
Product Family Problem Desc
B291/B296 SC 701
B291/B296 SC 701
B291/B296 SC 701
B291/B296 SC 722
B291/B296 SC 722
B291/B296 SC 722
B291/B296 SC 724
B291/B296 SC 724
B291/B296 SC 724
B291/B296 SC 725
B291/B296 SC 725
B291/B296 SC 725
B291/B296 SC 726
B291/B296 SC 726
B291/B296 SC 727
B291/B296 SC 727
B291/B296 SC 729
B291/B296 SC 729
B291/B296 SC 729
B070/B071 FIRMWARE LOADING ISSUES
B070/B071 ADD TONER CONDITION

B132/B200 ERROR MESSAGES


B140-B143/B163/B228 FIRMWARE LOADING ISSUES
B140-B143/B163/B228 SC 550
B140-B143/B163/B228 SC 553
B140-B143/B163/B228 SC 553
B222/B224/G878 PLEASE WAIT FUSER UP TO TEMP
B222/B224/G878 PLEASE WAIT FUSER UP TO TEMP
B222/B224/G878 PLEASE WAIT FUSER UP TO TEMP

B222/B224/G878 COLOR INCORRECT


B222/B224/G878 BACKGROUND-DIRTY/GRAY

B234/B235/B236 FIRMWARE LOADING ISSUES


Product Family Problem Desc
B234/B235/B236 ERROR MESSAGES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 SC XX

B246/B248/B249 FIRMWARE LOADING ISSUES


B246/B248/B249 0-00

B246/B248/B249 JAM CODE 147


B291/B296 ADD TONER CONDITION
D014/D015 FIRMWARE LOADING ISSUES
D014/D015 ERROR MESSAGES
D014/D015 SC 410
D014/D015 ADD TONER CONDITION
D014/D015 SD CARD QUESTIONS
D014/D015 SC 101
D014/D015 SC 101
D014/D015 SC 101
D014/D015 SC 101
D014/D015 SC 101
D014/D015 SC 120
D052/D053/D054 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D052/D053/D054 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
H306/H310/H311 MEMORY TRANSMISSION NOT AVAILABLE
B140-B143/B163/B228 SC 300
B205/B209 SC 501
B262/B284/B288/B292 UNABLE TO RECEIVE FAXES ON CORRECT
PAPER SIZE.
B291/B296 SC 819
B291/B296 SC 730
B291/B296 SC 730
B291/B296 SC 730
B291/B296 SC 731
B291/B296 SC 731
Product Family Problem Desc
B291/B296 SC 731
B291/B296 SC 732
B291/B296 SC 732
B291/B296 SC 733
B291/B296 SC 733
B291/B296 SC 733
B291/B296 SC 734
B291/B296 SC 734
B291/B296 SC 740
B291/B296 SC 741
B291/B296 SC 818
B291/B296 SC 818
B291/B296 SC 819
B291/B296 SC 819
B291/B296 SC 819
B291/B296 SC 820
B291/B296 SC 821
B291/B296 SC 822
B291/B296 SC 822
B291/B296 SC 822
B291/B296 SC 823
B291/B296 SC 823
B291/B296 SC 824
B291/B296 SC 824
B291/B296 SC 824
B291/B296 SC 826
B291/B296 SC 826
B291/B296 SC 826
B291/B296 SC 827
B291/B296 SC 827
B291/B296 SC 828
B291/B296 SC 828
B291/B296 SC 829
B291/B296 SC 829
Product Family Problem Desc
B291/B296 SC 829
B291/B296 SC 838
D014/D015 LIGHT/FADED IMAGE
D017/D018/D019/D020 SC 220

G081/G120/G121/G122 COLORS MISALIGNED

G104 SC 544
H306/H310/H311 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
H555/H556/H557 FAX FORWARDING QUESTIONS
B022/B027 DEAD MACHINE, NO OPERATION
B132/B200 SC 870
B205/B209 SC 402
B205/B209 SC 501
B205/B209 SC 501
B205/B209 SC 876
B205/B209 SC 876
B234/B235/B236 TONER WASTE / SPILL / LEAK
B234/B235/B236 SC 966
B234/B235/B236 SC 870
B246/B248/B249 SC 569

B246/B248/B249 SC 870
B291/B296 SC 850
B291/B296 SC 850
B291/B296 SC 850
B291/B296 SC 851
B291/B296 SC 853
B291/B296 SC 853
B291/B296 SC 854
B291/B296 SC 854
B291/B296 SC 854
B291/B296 SC 855
B291/B296 SC 855
Product Family Problem Desc
B291/B296 SC 856
B291/B296 SC 856
B291/B296 SC 857
B291/B296 SC 857
B291/B296 SC 860
B291/B296 SC 860
B291/B296 SC 860
B291/B296 SC 861
B291/B296 SC 861
B291/B296 SC 861
B291/B296 SC 861
B291/B296 SC 863
B291/B296 SC 863
B291/B296 SC 863
B291/B296 SC 864
B291/B296 SC 864
B291/B296 SC 864
B291/B296 SC 865
B291/B296 SC 865
B291/B296 SC 865
B291/B296 SC 866
B291/B296 SC 866
B291/B296 SC 867
D014/D015 SET IS FOLDED INCORRECTLY
D014/D015 SC 870
D014/D015 SC 120
D014/D015 SC 120
D014/D015 SC 121
D017/D018/D019/D020 SC 101

D017/D018/D019/D020 SC 220

D017/D018/D019/D020 SC 220

D052/D053/D054 ADD TONER CONDITION


Product Family Problem Desc
D052/D053/D054 SC 870
G400/G401 SCANNER CONFIGURATION

A230/A231/A232 IMAGE SHIFTING


A294/A295 TANDEM TRAY ISSUES
A294/A295 TONER WASTE / SPILL / LEAK
B064/B065 USER TOOLS
B070/B071 JAM CODE 012
B070/B071 GLOBALSCAN CONFIG/INSTALL
B079/082/135/138/182/ PLEASE WAIT FUSER UP TO TEMP
183
B079/082/135/138/182/ CSS PROBLEM RDS SYSTEM
183
B125 REGISTRATION INCORRECT
B132/B200 FIERY

B132/B200 SCAN TO FOLDER


B140-B143/B163/B228 SCAN TO FOLDER
B178/B180/B202 FACSIMILE FEATURES
B222/B224/G878 NO DIAL TONE
B230/B237 PLEASE WAIT FUSER UP TO TEMP
B234/B235/B236 SCAN TO FOLDER
B234/B235/B236 LINES WHITE / LEAD TO TRAIL
B234/B235/B236 JAM CODE 123
B234/B235/B236 SC 740
B234/B235/B236 THROUGH PUT QUESTIONS
B234/B235/B236 USER CODE QUESTIONS
B234/B235/B236 DJ 03
B246/B248/B249 APS NOT FUNCTIONING CORRECTLY
B291/B296 SC 868
B291/B296 SC 868
B291/B296 SC 868
B291/B296 SC 870
B291/B296 SC 870
B291/B296 SC 870
Product Family Problem Desc
B291/B296 SC 870
B291/B296 SC 872
B291/B296 SC 872
B291/B296 SC 873
B291/B296 SC 873
B291/B296 SC 874
B291/B296 SC 874
B291/B296 SC 874
B291/B296 SC 874
B291/B296 SC 875
B291/B296 SC 875
B291/B296 SC 875
B291/B296 SC 876
B291/B296 SC 876
B291/B296 SC 880
B291/B296 SC 900
B291/B296 SC 900
B291/B296 SC 900
B291/B296 SC 901
B291/B296 SC 901
B291/B296 SC 901
B291/B296 SC 920
B291/B296 SC 920
B291/B296 SC 925
C267 E 00
C267 E 00
C267 E 00
C267 E 00
C267 E 01
C267 E 01
C267 E 01
C267 E 01
C267 E 02
C267 E 02
Product Family Problem Desc
C267 E 02
C267 E 02
D014/D015 SD CARD QUESTIONS

D014/D015 THROUGH PUT QUESTIONS


D014/D015 SUPPLIES
D014/D015 SUPPLIES
D014/D015 SUPPLIES
D014/D015 CONTROLLER CONFIG/INSTALL
D014/D015 DRIVERS

D014/D015 OPERATION PANEL DISPLAYS - INDEPENDENT


TONER SUPPLY
D052/D053/D054 FIRMWARE LOADING ISSUES
D052/D053/D054 SC 865
D052/D053/D054 SC 312
D052/D053/D054 SC 312
D052/D053/D054 SC 312
D052/D053/D054 SC 552
D101/D102/D103 LINES WHITE / LEAD TO TRAIL
A229 COPYING IS DISPLAYED - NO OPERATION
A294/A295 BACKGROUND-DIRTY/GRAY
B044/B045/B046 SC 101
B044/B045/B046 SC 101
B044/B045/B046 SC 101
B070/B071 SC 870
B070/B071 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B070/B071 RESET THE DUPLEX UNIT
B070/B071 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B079/082/135/138/182/ SC 991
183
B121/B122/B123 SC 302
B121/B122/B123 SC 302
B121/B122/B123 SC 302
Product Family Problem Desc
B132/B200 FIERY

B132/B200 FIERY
B132/B200 SCANNER CONFIGURATION
B230/B237 SCANNER FUNCTIONS
B234/B235/B236 USER TOOLS

B234/B235/B236 USER TOOLS

B234/B235/B236 SCANNER CONFIGURATION


B234/B235/B236 SC 991
B234/B235/B236 DJ 04
B234/B235/B236 DJ 04
B234/B235/B236 SC 991

B234/B235/B236 PUNCH QUESTIONS

B264/B265 PLEASE WAIT - NO FUSER LAMPS


B276/B277 SC 868
B276/B277 SC 868
B276/B277 SC 868
B276/B277 SC 868
B291/B296 NO DIAL TONE
B291/B296 SC 951
B291/B296 SC 951
B291/B296 SC 953
B291/B296 SC 953
B291/B296 SC 954
B291/B296 SC 954
B291/B296 SC 955
B291/B296 SC 955
B291/B296 SC 980
B291/B296 SC 984
B291/B296 SC 984
B291/B296 SC 984
Product Family Problem Desc
B291/B296 SC 985
B291/B296 SC 985
B291/B296 SC 985
B291/B296 SC 986
B291/B296 SC 990
B291/B296 SC 990
B291/B296 SC 991
B291/B296 SC 991
B291/B296 SC 995
B291/B296 SC 996
B291/B296 SC 997
B291/B296 SC 997
B291/B296 SC 998
B291/B296 SC 998
B291/B296 SC 999
B291/B296 SC 999
B291/B296 SC 999
B291/B296 JAM CODE 001
B291/B296 JAM CODE 001
B291/B296 JAM CODE 003
B291/B296 JAM CODE 003
B291/B296 JAM CODE 004
B291/B296 JAM CODE 004
B291/B296 JAM CODE 005
B291/B296 JAM CODE 005
B291/B296 JAM CODE 006
B291/B296 JAM CODE 006
B291/B296 JAM CODE 008
B291/B296 JAM CODE 009
B291/B296 JAM CODE 010
B291/B296 JAM CODE 013
B291/B296 JAM CODE 013
C229/C233/C239 SC 07-20
C229/C233/C239 SC 07-20
Product Family Problem Desc
C229/C233/C239 SC 07-20
C267 E 04
C267 E 04
C267 E 04
C267 E 06
C267 E 06
C267 E 06
C267 E 06
C267 E 09
C267 E 09
C267 E 10
C267 E 10
C267 E 10
C267 E 06
C267 E 12
C267 E 12
C267 E 12
C267 E 13
C267 E 13
C267 E 13
C267 E 13
C267 E 22
C267 E 22
C267 E 23
C267 E 23
C267 E 24
D009/D011/D012/D013 SC 866

D009/D011/D012/D013 SC 672

D009/D011/D012/D013 SC 866

D009/D011/D012/D013 SC 866

D014/D015 SC 865
Product Family Problem Desc
D014/D015 SC 870
D014/D015 SCANNER CONFIGURATION
D014/D015 SC 544
D014/D015 SC 544
D014/D015 SC 544
D052/D053/D054 SCANNER CONFIGURATION
D052/D053/D054 SC 672
D052/D053/D054 SC 672
G038/G062 ADD TONER CONDITION
G065 SC 544
A163/A251/A252/B047/B E 18
048
A163/A251/A252/B047/B E 18
048
A163/A251/A252/B047/B E 18
048
A257/A269/B023 CANNOT PRINT ACROSS NETWORK
B051/B052/B156 FAX OPTION NOT RECOGNIZED
B070/B071 DEAD MACHINE, NO OPERATION
B070/B071 PRINT CONTROLLER/NIB
B121/B122/B123 SC 500
B121/B122/B123 SC 500
B121/B122/B123 SC 500
B132/B200 ENVELOPES

B132/B200 BACKGROUND-DIRTY/GRAY
B140-B143/B163/B228 JAM CODE 104
B147/B149/B190 DISPLAYS OUTPUT TRAY FULL
B234/B235/B236 SC 440
B246/B248/B249 SCANNER CONFIGURATION
B246/B248/B249 ENVELOPES
B246/B248/B249 SC 670
B262/B284/B288/B292 SC 868
B264/B265 TONER WASTE / SPILL / LEAK
B264/B265 SC 520
Product Family Problem Desc
B291/B296 JAM CODE 016
B291/B296 JAM CODE 003
B291/B296 JAM CODE 004
B291/B296 JAM CODE 005
B291/B296 JAM CODE 006
B291/B296 JAM CODE 007
B291/B296 JAM CODE 008
B291/B296 JAM CODE 009
B291/B296 JAM CODE 010
B291/B296 JAM CODE 013
B291/B296 JAM CODE 014
B291/B296 JAM CODE 014

B291/B296 JAM CODE 014


B291/B296 JAM CODE 014
B291/B296 JAM CODE 014
B291/B296 JAM CODE 017
B291/B296 JAM CODE 017
B291/B296 JAM CODE 017
B291/B296 JAM CODE 019
B291/B296 JAM CODE 019
B291/B296 JAM CODE 023

B291/B296 JAM CODE 023


B291/B296 JAM CODE 024
B291/B296 JAM CODE 025
B291/B296 JAM CODE 026
B291/B296 JAM CODE 027
B291/B296 JAM CODE 028
B291/B296 JAM CODE 029
B291/B296 JAM CODE 030
B291/B296 JAM CODE 031
B291/B296 JAM CODE 032
B291/B296 JAM CODE 033
B291/B296 JAM CODE 035
Product Family Problem Desc
B291/B296 JAM CODE 036
B291/B296 JAM CODE 038
B291/B296 JAM CODE 039
B291/B296 JAM CODE 040
B291/B296 JAM CODE 041
B291/B296 JAM CODE 057
B291/B296 JAM CODE 058

B291/B296 JAM CODE 058


B291/B296 JAM CODE 059
B291/B296 JAM CODE 059

B291/B296 JAM CODE 060


B291/B296 JAM CODE 061
B291/B296 JAM CODE 063

B291/B296 JAM CODE 063


B291/B296 JAM CODE 064
B291/B296 JAM CODE 066
B291/B296 JAM CODE 067

B291/B296 JAM CODE 068


B291/B296 JAM CODE 069
B291/B296 JAM CODE 073

C267 E 40
C267 E 40
C267 E 40
C267 E 44
C267 E 50
C267 E 51
C267 INK LEAK/SUPPLY
C267 JAM A
C267 JAM A
C267 JAM B
Product Family Problem Desc
C267 JAM B
C267 JAM B
C267 JAM C
C267 JAM D
C267 JAM D
C267 JAM D
C267 JAM E
C269 SC 201
C269 SC 202
C269 SC 202
C269 SC 203
C269 SC 203
C269 SC 210
C269 SC 210
C269 SC 210
C269 SC 210
C269 SC 211
C269 SC 211
C269 SC 212
C269 SC 212
C269 SC 212
C269 SC 212
C269 SC 213
C269 SC 213
C269 SC 300
C269 SC 300
C269 SC 300
C269 SC 300
C269 SC 300
C269 SC 300
C269 SC 301
C269 SC 301
C269 SC 302
C269 SC 302
Product Family Problem Desc
C269 SC 304
C269 SC 304
C269 SC 305
C269 SC 306
C269 SC 312
C269 SC 312
C269 SC 313
C269 SC 313
C269 SC 313
C269 SC 313
C269 SC 313
D010 SC 670
D014/D015 STAPLE NOT FUNCTIONING

D014/D015 PAPER SIZE QUESTIONS


D014/D015 PAPER SIZE QUESTIONS
D017/D018/D019/D020 SC 876

D017/D018/D019/D020 SC 876

D017/D018/D019/D020 JAM CODE 017

D017/D018/D019/D020 JAM CODE 017

D017/D018/D019/D020 JAM CODE 017

D101/D102/D103 SC 487
G060/G080/G082 BLANK DISPLAY
G060/G080/G082 JAM CODE 061
G081/G120/G121/G122 SC 441

G081/G120/G121/G122 SC 441

G081/G120/G121/G122 SC 441

H020 ERRATIC ELECTRICAL PROBLEMS


H912 POWER REQUIREMENTS
Product Family Problem Desc
B064/B065 SC 350
B064/B065 PAPER SIZE QUESTIONS
B079/082/135/138/182/ SC 985
183
B079/082/135/138/182/ SC 985
183
B079/082/135/138/182/ SC 985
183
B079/082/135/138/182/ SC 985
183
B121/B122/B123 SC 991

B132/B200 SC 620
B132/B200 SC 620
B132/B200 SC 620
B140-B143/B163/B228 DRIVERS
B140-B143/B163/B228 SC 870
B140-B143/B163/B228 PAPER SIZE QUESTIONS
B140-B143/B163/B228 SC 122
B246/B248/B249 REGISTRATION INCORRECT
B246/B248/B249 SP MODES ARE IN JAPENESE
B246/B248/B249 PAPER SIZE QUESTIONS
B262/B284/B288/B292 SC 982
B262/B284/B288/B292 SC 982
B262/B284/B288/B292 SC 692

B262/B284/B288/B292 SC 692
B262/B284/B288/B292 SC 672
B262/B284/B288/B292 SC 672
B262/B284/B288/B292 SC 672
B262/B284/B288/B292 SC 672
B262/B284/B288/B292 SC 670
B262/B284/B288/B292 SC 670
B262/B284/B288/B292 SC 670
B262/B284/B288/B292 SC 998
B262/B284/B288/B292 SC 992
Product Family Problem Desc
B262/B284/B288/B292 SC 991
B262/B284/B288/B292 SC 921
B262/B284/B288/B292 SC 920

B262/B284/B288/B292 SC 900
B262/B284/B288/B292 SC 868
B262/B284/B288/B292 SC 868
B262/B284/B288/B292 SC 867
B262/B284/B288/B292 SC 857
B262/B284/B288/B292 SC 853

B262/B284/B288/B292 SC 828
B262/B284/B288/B292 SC 820
B262/B284/B288/B292 SC 820
B262/B284/B288/B292 SC 820
B262/B284/B288/B292 SC 984
B262/B284/B288/B292 SC 984
B262/B284/B288/B292 SC 984
B262/B284/B288/B292 SC 981
B262/B284/B288/B292 SC 981
B262/B284/B288/B292 SC 981

B276/B277 NETWORK ERRORS


B291/B296 JAM CODE 037
B291/B296 DJ 01
B291/B296 DJ 04

B291/B296 DJ 04
B291/B296 DJ 04
B291/B296 DJ 06
C269 SC 100
C269 SC 100
C269 SC 100
C269 SC 200
C269 SC 200
Product Family Problem Desc
C269 SC 200
C269 SC 307
C269 SC 308
C269 SC 308
C269 SC 308
C269 SC 311
C269 SC 311
C269 SC 314
C269 SC 314
C269 SC 314
C269 SC 314
C269 SC 315
C269 SC 315
C269 SC 315
C269 SC 400
C269 SC 400
C269 SC 400
C269 SC 401
C269 SC 401
C269 SC 500
C269 SC 500
C269 SC 501
C269 SC 501
C269 SC 503
C269 SC 505
C269 SC 505
C269 SC 512
C269 SC 512
D010 SC 670
D010 SC 670
D014/D015 FINISHER NOT RECOGNIZED
D014/D015 FINISHER NOT RECOGNIZED
D014/D015 SC 824
Product Family Problem Desc
D017/D018/D019/D020 TOUCH SCREEN CALIBRATION

D052/D053/D054 SP MODES ARE IN JAPENESE


D052/D053/D054 PAPER SIZE QUESTIONS
D101/D102/D103 SC 872
G165/G166/G167 SC 300
G165/G166/G167 SC 300
G165/G166/G167 SC 300
A250/B001 SC 322
A250/B001 SC 322
A250/B001 SC 322
A292/A293/B098 SC 740-01

A292/A293/B098 SC 740-01

A292/A293/B098 SC 740-01
A292/A293/B098 SC 740-01

A292/A293/B098 SC 740-01

A292/A293/B098 SC 740-01

A294/A295 STREAKS
B022/B027 SC 955
B022/B027 SC 955
B022/B027 SC 955
B039/B040/B043/B120 NO DIAL TONE
B064/B065 SC 515
B064/B065 SC 515
B064/B065 SC 515
B070/B071 SC 101
B079/082/135/138/182/ JAM CODE 058
183
B079/082/135/138/182/ SC 725
183
B079/082/135/138/182/ SC 725
183
Product Family Problem Desc
B079/082/135/138/182/ JAM CODE 058
183
B079/082/135/138/182/ JAM CODE 058
183
B089/B093 SC 901
B089/B093 SC 901
B121/B122/B123 SC 999
B121/B122/B123 SC 998
B121/B122/B123 SC 997
B121/B122/B123 SC 992
B121/B122/B123 SC 999
B121/B122/B123 SC 999
B121/B122/B123 SC 999
B121/B122/B123 SC 901
B121/B122/B123 SC 901
B121/B122/B123 SC 901
B132/B200 LIGHT/FADED IMAGE
B140-B143/B163/B228 SC 555
B178/B180/B202 E 32
B234/B235/B236 SC 705
B234/B235/B236 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B234/B235/B236 JAM CODE 114
B234/B235/B236 PARTS
B246/B248/B249 PARTS
B246/B248/B249 BACKGROUND-DIRTY/GRAY
B246/B248/B249 SC 868
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101

B262/B284/B288/B292 SC 101
B262/B284/B288/B292 PAPER SIZE QUESTIONS
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 120
Product Family Problem Desc
B262/B284/B288/B292 SC 590
B262/B284/B288/B292 SC 929
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 541

B262/B284/B288/B292 SC 541

B262/B284/B288/B292 SC 541

B262/B284/B288/B292 SC 541

B262/B284/B288/B292 SC 541

B262/B284/B288/B292 SC 541

B262/B284/B288/B292 SC 542

B262/B284/B288/B292 SC 542

B262/B284/B288/B292 SC 542

B262/B284/B288/B292 SC 542

B262/B284/B288/B292 SC 542

B262/B284/B288/B292 SC 543
B262/B284/B288/B292 SC 543
B262/B284/B288/B292 SC 544
B262/B284/B288/B292 SC 544
B262/B284/B288/B292 SC 544

B262/B284/B288/B292 SC 545

B262/B284/B288/B292 SC 545

B262/B284/B288/B292 SC 545
Product Family Problem Desc
B262/B284/B288/B292 SC 546

B262/B284/B288/B292 SC 546
B262/B284/B288/B292 SC 546
B262/B284/B288/B292 SC 546

B262/B284/B288/B292 SC 546

B262/B284/B288/B292 NO TX/RX
B262/B284/B288/B292 NO TX/RX
B262/B284/B288/B292 SC 980

B262/B284/B288/B292 SC 980
B262/B284/B288/B292 SC 980

B262/B284/B288/B292 SC 964
B262/B284/B288/B292 SC 955
B262/B284/B288/B292 SC 954
B262/B284/B288/B292 SC 929
B262/B284/B288/B292 SC 762
B262/B284/B288/B292 SC 762
B262/B284/B288/B292 SC 761
B262/B284/B288/B292 SC 761
B262/B284/B288/B292 SC 760
B262/B284/B288/B292 SC 760
B262/B284/B288/B292 SC 760
B262/B284/B288/B292 SC 635
B262/B284/B288/B292 SC 590
B262/B284/B288/B292 SC 559
B262/B284/B288/B292 SC 559
B262/B284/B288/B292 SC 559
B262/B284/B288/B292 SC 559
B262/B284/B288/B292 SC 544

B262/B284/B288/B292 SC 543
Product Family Problem Desc
B262/B284/B288/B292 SC 543

B262/B284/B288/B292 SC 542

B262/B284/B288/B292 SC 542

B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 320
B262/B284/B288/B292 SC 320
B262/B284/B288/B292 SC 141
B262/B284/B288/B292 JAM CODE 001
B262/B284/B288/B292 SCAN TO FOLDER
B262/B284/B288/B292 SCAN TO FOLDER

B262/B284/B288/B292 SCAN TO FOLDER

B262/B284/B288/B292 SCAN TO FOLDER


B262/B284/B288/B292 SCAN TO FOLDER
B262/B284/B288/B292 SCAN TO FOLDER
B262/B284/B288/B292 CANNOT PRINT ACROSS NETWORK
B276/B277 SC 144
B276/B277 SC 101
B276/B277 SC 101
B276/B277 SC 101
B276/B277 SC 101
B276/B277 SC 120
B276/B277 SC 120
B276/B277 SC 120
B276/B277 SC 121
B276/B277 SC 121
B276/B277 SC 121
B276/B277 SC 193
B276/B277 SC 198
B276/B277 SC 320
B276/B277 SC 320
Product Family Problem Desc
B276/B277 SC 321
B276/B277 SC 322
B276/B277 SC 900
B276/B277 SC 391
B276/B277 SC 391
B276/B277 SC 391
B276/B277 SC 838
B276/B277 SC 828
B276/B277 SC 392
B276/B277 SC 392
B276/B277 SC 392
B276/B277 SC 392
B276/B277 SC 392
B276/B277 SC 392
B276/B277 SC 401
B276/B277 SC 401
B276/B277 SC 401
B276/B277 SC 401
B276/B277 SC 401
B276/B277 SC 401
B276/B277 SC 401
B276/B277 SC 401
B276/B277 SC 500
B276/B277 SC 502
B276/B277 SC 502
B276/B277 SC 502
B276/B277 SC 502
B276/B277 SC 503
B276/B277 SC 503
B276/B277 SC 503
B276/B277 SC 503
B276/B277 SC 504
B276/B277 SC 504
B276/B277 SC 504
Product Family Problem Desc
B276/B277 SC 504
B276/B277 SC 506
B276/B277 SC 506
B276/B277 SC 541

B276/B277 SC 541

B276/B277 SC 541

B276/B277 SC 541

B276/B277 SC 542

B276/B277 SC 542

B276/B277 SC 542

B276/B277 SC 542

B276/B277 SC 543

B276/B277 SC 543

B276/B277 SC 544

B276/B277 SC 544

B276/B277 SC 545

B276/B277 SC 545

B276/B277 SC 545

B291/B296 SC 670
B291/B296 SC 390
B291/B296 SC 547
B291/B296 NO DIAL TONE
B291/B296 DJ 03
Product Family Problem Desc
B291/B296 DJ 03
B291/B296 DJ 03
B291/B296 DJ 03
B291/B296 DJ 05
B291/B296 DJ 07
B291/B296 DJ 53
B291/B296 DJ 05
B291/B296 DJ 05
B291/B296 DJ 05
B291/B296 DJ 54
B291/B296 DJ 55
B291/B296 DJ 56
B291/B296 DJ 57
C235/C244 MASTER EJECT JAMS
C262/C265 SC 512
C262/C265 SC 512
C269 SC 520
C269 SC 520
C269 SC 520
C269 SC 520
C269 SC 520
C269 SC 521
C269 SC 521
C269 SC 521
C269 SC 521
C269 SC 520
C269 SC 550
C269 SC 550
C269 SC 550
C269 SC 551
C269 SC 551
C269 SC 551
C269 SC 552
C269 SC 552
Product Family Problem Desc
C269 SC 553
C269 SC 553
C269 SC 554
C269 SC 554
C269 SC 554
C269 SC 555
C269 SC 555
C269 SC 555
C269 SC 556
C269 SC 556
C269 SC 556
C269 SC 556
C269 SC 601
C269 SC 602
C269 SC 604
C269 SC 605
C269 SC 670
C269 SC 670
C269 SC 670
C269 SC 672
C269 SC 672
C269 SC 720
C269 SC 720
C269 SC 720
C269 SC 720
C269 SC 725
C269 SC 725
C269 SC 725
C269 SC 725
C269 SC 780
C269 SC 780
C269 SC 781
C269 SC 781
C269 SC 781
Product Family Problem Desc
D014/D015 SKEWED IMAGE
D017/D018/D019/D020 SC 866

D017/D018/D019/D020 SC 723

D017/D018/D019/D020 SC 723

D017/D018/D019/D020 SC 723

D017/D018/D019/D020 SC 723

D052/D053/D054 SCANNER FUNCTIONS

G081/G120/G121/G122 SC 554

G081/G120/G121/G122 SC 554

G081/G120/G121/G122 SC 554

G081/G120/G121/G122 SC 554

G081/G120/G121/G122 SC 554

A292/A293/B098 PUNCH QUESTIONS


A294/A295 IMAGE SHIFTING
A294/A295 PUNCH QUESTIONS
B064/B065 PUNCH QUESTIONS
B070/B071 USER TOOLS
B079/082/135/138/182/ SC 901
183
B079/082/135/138/182/ SP MODES ARE IN JAPENESE
183
B079/082/135/138/182/ SC 901
183
B079/082/135/138/182/ SC 901
183
B079/082/135/138/182/ SP MODES ARE IN JAPENESE
183
B140-B143/B163/B228 CONTROLLER CONFIG/INSTALL
Product Family Problem Desc
B140-B143/B163/B228 PUNCH QUESTIONS
B205/B209 SC 670
B205/B209 SC 670
B205/B209 SC 670
B234/B235/B236 SC 873
B234/B235/B236 PUNCH QUESTIONS
B246/B248/B249 REPORTS ON/OFF
B246/B248/B249 SC 495
B246/B248/B249 OPERATION PANEL, ERRATIC OPERATION
B246/B248/B249 PUNCH QUESTIONS
B276/B277 SC 101
B276/B277 SC 551

B276/B277 SC 551

B276/B277 SC 921
B276/B277 SC 857
B276/B277 SC 824
B276/B277 SC 824
B276/B277 SC 820
B276/B277 SC 821
B276/B277 SC 546

B276/B277 SC 546

B276/B277 SC 546

B276/B277 SC 547
B276/B277 SC 547
B276/B277 SC 547
B276/B277 SC 551

B276/B277 SC 551
B276/B277 SC 551
Product Family Problem Desc
B276/B277 SC 552

B276/B277 SC 552

B276/B277 SC 552

B276/B277 SC 552

B276/B277 SC 553

B276/B277 SC 553

B276/B277 SC 555

B276/B277 SC 555

B276/B277 SC 555

B276/B277 SC 556

B276/B277 SC 556

B276/B277 SC 556

B276/B277 SC 559
B276/B277 SC 559
B276/B277 SC 559
B276/B277 SC 559
B276/B277 SC 590
B276/B277 SC 590
B276/B277 SC 591
B276/B277 SC 591
B276/B277 SC 620
B276/B277 SC 620
B276/B277 SC 620
B276/B277 SC 620
B276/B277 SC 621
Product Family Problem Desc
B276/B277 SC 621
B276/B277 SC 632
B276/B277 SC 632
B291/B296 0-07
B291/B296 0-00
B291/B296 0-00
B291/B296 0-00
B291/B296 0-03
B291/B296 0-04
B291/B296 0-04
B291/B296 0-04
B291/B296 0-05
B291/B296 0-05
B291/B296 0-05
B291/B296 0-07
B291/B296 0-07
B291/B296 0-07
B291/B296 0-20
B291/B296 0-20
B291/B296 0-20
B291/B296 0-21
B291/B296 0-21
B291/B296 0-21
B291/B296 0-22
B291/B296 0-22
B291/B296 0-22
B291/B296 0-22
B291/B296 0-80
B291/B296 0-80
B291/B296 0-82
B291/B296 0-82

B291/B296 0-82
B291/B296 0-83
Product Family Problem Desc
B291/B296 0-83
B291/B296 0-83

B291/B296 LIGHT/FADED IMAGE


B291/B296 LINES WHITE / LEAD TO TRAIL
B291/B296 BACKGROUND-DIRTY/GRAY
B291/B296 BACKGROUND-DIRTY/GRAY
B291/B296 BACKGROUND-DIRTY/GRAY
C231/C237/C238/C248 MASTER-CREASING
C269 SC 818
C269 SC 818
C269 SC 819
C269 SC 819
C269 SC 820
C269 SC 820
C269 SC 821
C269 SC 822
C269 SC 822
C269 SC 822
C269 SC 822
C269 SC 823
C269 SC 824
C269 SC 824
C269 SC 826
C269 SC 827
C269 SC 828
C269 SC 828
C269 SC 829
C269 SC 829
C269 SC 834
C269 SC 835
C269 SC 835
C269 SC 835
C269 SC 836
Product Family Problem Desc
C269 SC 837
C269 SC 838
C269 SC 850
C269 SC 850
C269 SC 851
C269 SC 851
C269 SC 853
C269 SC 853
C269 SC 854
C269 SC 854
C269 SC 855
C269 SC 855
C269 SC 856
C269 SC 856
C269 SC 857
C269 SC 857
D009/D011/D012/D013 FIRMWARE LOADING ISSUES

D014/D015 SC 819
D014/D015 SC 816
D052/D053/D054 PUNCH QUESTIONS
D101/D102/D103 PRINT CONTROLLER/NIB
G104 SC 998
G104 SC 998
G104 SC 998
G104/G160/G190 SC 270
G165/G166/G167 SC 195
G165/G166/G167 SC 195
G165/G166/G167 SC 195
G165/G166/G167 SC 202
G165/G166/G167 SC 202
G165/G166/G167 SC 202
G165/G166/G167 SC 202
G165/G166/G167 SC 203
Product Family Problem Desc
G165/G166/G167 SC 203
G165/G166/G167 SC 203
G165/G166/G167 SC 203
G165/G166/G167 SC 204
G165/G166/G167 SC 204
G165/G166/G167 SC 204
G165/G166/G167 SC 204
G165/G166/G167 SC 220
G165/G166/G167 SC 220
G165/G166/G167 SC 220
G165/G166/G167 SC 220
G165/G166/G167 SC 220
G165/G166/G167 SC 224
G165/G166/G167 SC 224
G165/G166/G167 SC 224
G165/G166/G167 SC 224
G165/G166/G167 SC 224
G165/G166/G167 SC 240
G165/G166/G167 SC 240
G165/G166/G167 SC 396
G165/G166/G167 SC 396
G165/G166/G167 SC 397
G165/G166/G167 SC 397
H535/H537 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
A163/A251/A252/B047/B PJ 07
048
A163/A251/A252/B047/B PJ 07
048
B051/B052/B156 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
B089/B093 REVERSE SIDE DIRTY
B089/B093 REVERSE SIDE DIRTY
B132/B200 SC 876
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
Product Family Problem Desc
B140-B143/B163/B228 SC 503
B140-B143/B163/B228 SC 503
B140-B143/B163/B228 SC 503
B140-B143/B163/B228 SC 496
B140-B143/B163/B228 SC 876
B234/B235/B236 SC 876
B246/B248/B249 SC 876
B246/B248/B249 USER CODE QUESTIONS
B276/B277 SC 982
B276/B277 SC 900
B276/B277 SC 850
B276/B277 SC 821
B276/B277 SC 820
B276/B277 SC 633
B276/B277 SC 633
B276/B277 SC 634
B276/B277 SC 635
B276/B277 SC 670
B276/B277 SC 670
B276/B277 SC 670
B276/B277 SC 692
B276/B277 SC 760
B276/B277 SC 760
B276/B277 SC 761
B276/B277 SC 761
B276/B277 SC 762
B276/B277 SC 762
B276/B277 SC 800
B276/B277 SC 804
B276/B277 SC 818
B276/B277 SC 818
B276/B277 SC 819
B276/B277 SC 819
B276/B277 SC 819
Product Family Problem Desc
B276/B277 SC 819
B276/B277 SC 823
B276/B277 SC 823
B276/B277 SC 826
B276/B277 SC 827
B276/B277 SC 827
B276/B277 SC 828
B276/B277 SC 829
B276/B277 SC 829
B276/B277 SC 920
B276/B277 SC 920
B276/B277 SC 954
B276/B277 SC 955
B276/B277 SC 964
B276/B277 SC 981
B276/B277 SC 981
B276/B277 SC 981
B276/B277 SC 982
B276/B277 SC 984
B276/B277 SC 984
B276/B277 SC 984
B276/B277 SC 990
B276/B277 SC 990

B276/B277 SC 990
B276/B277 SC 991
B276/B277 SC 992
B276/B277 SC 997

B276/B277 SC 997
B276/B277 SC 997

B276/B277 SC 998
B276/B277 SC 998
B276/B277 SC 998
Product Family Problem Desc
B276/B277 SC 998
B276/B277 SC 999
B276/B277 SC 999
B276/B277 SC 999
B276/B277 SC 999
B276/B277 SC 630
B276/B277 SC 650

B276/B277 SC 672
B276/B277 SC 672
B276/B277 SC 672
B276/B277 SC 672

B276/B277 SC 672
B276/B277 SC 672
B276/B277 SC 672

B276/B277 SC 823
B276/B277 SC 827
B276/B277 SC 827
B276/B277 SC 829
B276/B277 SC 851
B276/B277 SC 851
B276/B277 SC 853
B276/B277 SC 854
B276/B277 SC 855
B276/B277 SC 856
B276/B277 SC 866
B276/B277 SC 867
B276/B277 SC 867
B276/B277 SC 875
B276/B277 SC 875
B276/B277 SC 875
B276/B277 MIXED ORIGINALS NOT WORKING
B276/B277 KEY COUNTER INFORMATION
Product Family Problem Desc
B276/B277 KEY COUNTER INFORMATION
B276/B277 KEY COUNTER INFORMATION
B276/B277 SUPPLIES
B276/B277 PARTS
B276/B277 CONTROLLER CONFIG/INSTALL71340069

B276/B277 0-20
B276/B277 0-20
B276/B277 0-20
B276/B277 0-21
B276/B277 0-20
B276/B277 0-21
B276/B277 0-21
B276/B277 0-22

B276/B277 0-22

B276/B277 0-22

B276/B277 0-22
B276/B277 00-88

B276/B277 00-88

B276/B277 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
B276/B277 0-80

B276/B277 0-80

B276/B277 0-80

B276/B277 0-82

B276/B277 0-82

B276/B277 0-82
Product Family Problem Desc
B276/B277 0-83

B276/B277 0-83

B276/B277 0-83

B276/B277 02-12 CODE


B276/B277 0-00
B276/B277 0-00

B276/B277 0-00
B276/B277 0-00
B276/B277 0-04
B276/B277 0-04
B276/B277 0-04

B276/B277 0-04
B276/B277 0-05
B276/B277 0-05
B276/B277 0-05

B276/B277 0-05

B276/B277 0-07

B276/B277 0-07
B276/B277 0-07
B276/B277 0-07
B276/B277 0-07
B276/B277 0-07

B276/B277 05-10 CODE


B276/B277 02-50 CODE
B276/B277 02-50 CODE
B276/B277 SUB-ADDRESSING OR TSI INBOUND FAX
ROUTING REQUIREMENT
Product Family Problem Desc
B276/B277 VOLUME ADJUSTMENT

B276/B277 06-06 CODE


B276/B277 06-06 CODE
B276/B277 06-06 CODE
B276/B277 06-21 CODE

B276/B277 06-21 CODE

B276/B277 06-21 CODE


B286/B289 SC 522
B286/B289 SC 522
B286/B289 SC 522
C269 SC 860
C269 SC 860
C269 SC 860
C269 SC 861
C269 SC 861
C269 SC 861
C269 SC 860
C269 SC 860
C269 SC 862
D014/D015 SC 876
D052/D053/D054 LAN FAX SPECIFICATIONS / DRIVER SELECTION

D101/D102/D103 CONTROLLER CONFIG/INSTALL


G033/G063/G108 JAM FUSING
G412/G421 SCANNER CONFIGURATION

G412/G421 SCANNER CONFIGURATION


H306/H310/H311 SC 548

B079/082/135/138/182/ FAX FORWARDING QUESTIONS


183
B079/082/135/138/182/ 0-07
183
Product Family Problem Desc
B089/B093 SC 392

B089/B093 SC 392
B089/B093 SC 392
B089/B093 SC 392
B121/B122/B123 15-03

B121/B122/B123 SC 101
B129/B130/B168 SC 500
B129/B130/B168 SC 120
B129/B130/B168 SC 120
B129/B130/B168 SC 120
B129/B130/B168 SC 302
B129/B130/B168 SC 302
B129/B130/B168 SC 302
B129/B130/B168 SC 391
B129/B130/B168 SC 391
B129/B130/B168 SC 392
B129/B130/B168 SC 401
B129/B130/B168 SC 401
B129/B130/B168 SC 401
B129/B130/B168 SC 401
B129/B130/B168 SC 500
B129/B130/B168 SC 402
B129/B130/B168 SC 402
B129/B130/B168 SC 402
B129/B130/B168 SC 402
B140-B143/B163/B228 ENVELOPES
B140-B143/B163/B228 JAM CODE 129
B147/B149/B190 PLEASE WAIT - NO FUSER LAMPS
B178/B180/B202 SC 621
B178/B180/B202 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B178/B180/B202 SC 386
B178/B180/B202 SC 621
Product Family Problem Desc
B205/B209 SC 545
B222/B224/G878 SC 552
B222/B224/G878 LINES BLACK OP TO NON OP
B234/B235/B236 FIERY
B234/B235/B236 FIERY
B234/B235/B236 CONTROLLER CONFIG/INSTALL
B234/B235/B236 TANDEM TRAY ISSUES
B246/B248/B249 REGISTRATION INCORRECT
B262/B284/B288/B292 CANNOT PRINT ACROSS NETWORK
B262/B284/B288/B292 0-21
B262/B284/B288/B292 FAX FORWARDING QUESTIONS
B262/B284/B288/B292 BACKGROUND-DIRTY/GRAY
B262/B284/B288/B292 PASSWORDS

B262/B284/B288/B292 0-22
B262/B284/B288/B292 SCAN TO FOLDER
B262/B284/B288/B292 0-20
B262/B284/B288/B292 0-21
B262/B284/B288/B292 0-21
B262/B284/B288/B292 00-88

B262/B284/B288/B292 00-88

B262/B284/B288/B292 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
B262/B284/B288/B292 0-80

B262/B284/B288/B292 0-80

B262/B284/B288/B292 0-80

B262/B284/B288/B292 0-82

B262/B284/B288/B292 0-82

B262/B284/B288/B292 0-82
Product Family Problem Desc
B262/B284/B288/B292 0-83

B262/B284/B288/B292 0-83

B262/B284/B288/B292 02-12 CODE


B262/B284/B288/B292 0-00
B262/B284/B288/B292 0-00

B262/B284/B288/B292 0-00
B262/B284/B288/B292 0-00
B262/B284/B288/B292 0-04
B262/B284/B288/B292 0-04
B262/B284/B288/B292 0-04

B262/B284/B288/B292 0-04
B262/B284/B288/B292 0-05
B262/B284/B288/B292 0-05
B262/B284/B288/B292 0-05

B262/B284/B288/B292 0-05

B262/B284/B288/B292 0-07

B262/B284/B288/B292 0-07
B262/B284/B288/B292 0-07
B262/B284/B288/B292 0-07
B262/B284/B288/B292 0-07

B262/B284/B288/B292 0-07
B262/B284/B288/B292 05-10 CODE
B262/B284/B288/B292 02-50 CODE
B262/B284/B288/B292 02-50 CODE
B262/B284/B288/B292 06-21 CODE

B262/B284/B288/B292 06-21 CODE

B262/B284/B288/B292 06-21 CODE


Product Family Problem Desc
B262/B284/B288/B292 14-33, NO MAIL ADDRESS FOR MACHINE
B262/B284/B288/B292 15-03
B262/B284/B288/B292 6-Jun
B262/B284/B288/B292 6-Jun
B262/B284/B288/B292 6-Jun
B276/B277 14-33, NO MAIL ADDRESS FOR MACHINE
B276/B277 15-03
B276/B277 FAX FORWARDING QUESTIONS
B276/B277 6-Jun
B276/B277 6-Jun
B276/B277 6-Jun
B276/B277 ALL FILES GO INTO MEMORY
B276/B277 CANNOT COMMUNICATE WITH PC -BASED
FAXES
B276/B277 DATE AND TIME SETTINGS
B276/B277 FAX OPTION NOT RECOGNIZED
B276/B277 FAX OPTION NOT RECOGNIZED
B276/B277 FAX OPTION NOT RECOGNIZED
B276/B277 FAX OPTION NOT RECOGNIZED
B276/B277 PROBLEM DIALING LONG DISTANCE CALLS
B276/B277 PROBLEM DIALING LONG DISTANCE CALLS
B276/B277 PROBLEM DIALING LONG DISTANCE CALLS
B276/B277 PROBLEM DIALING LONG DISTANCE CALLS
B276/B277 BACKGROUND-DIRTY/GRAY
B276/B277 PASSWORDS
B276/B277 PASSWORDS

B276/B277 CANNOT SCAN TO E-MAIL


B276/B277 CANNOT SCAN TO E-MAIL

B276/B277 CANNOT SCAN TO E-MAIL

B276/B277 CANNOT SCAN TO E-MAIL


Product Family Problem Desc
B276/B277 CANNOT SCAN TO E-MAIL

B276/B277 SCAN ROUTER CONFIG/INSTALL

B276/B277 USER TOOLS


B276/B277 UNABLE TO RECEIVE FAXES ON CORRECT
PAPER SIZE.
B276/B277 BLACK LINE LEAD TO TRAIL DF ONLY
B276/B277 KEY COUNTER INFORMATION

B276/B277 KEY COUNTER INFORMATION

B276/B277 NO TX/RX
B276/B277 NO TX/RX
B276/B277 SCAN TO FOLDER
B276/B277 SCAN TO FOLDER

B276/B277 SCAN TO FOLDER


B276/B277 SCAN TO FOLDER
B276/B277 SCAN TO FOLDER
B276/B277 SCAN TO FOLDER
B286/B289 SC 402
C249/C264 E 00
C249/C264 E 00
C249/C264 E 01
C249/C264 E 01
C249/C264 E 01
C249/C264 E 02
C249/C264 E 02
C249/C264 E 02
C249/C264 E 02
C249/C264 E 04
C249/C264 E 06
C249/C264 E 06
C249/C264 E 06
C249/C264 E 06
Product Family Problem Desc
C249/C264 E 04
C249/C264 E 09
C249/C264 E 09
C249/C264 E 09
C249/C264 E 10
C249/C264 E 10
C249/C264 E 10
C249/C264 E 12
C249/C264 E 12
C249/C264 E 12
C249/C264 E 13
C249/C264 E 13
C249/C264 E 13
C249/C264 E 17
C249/C264 E 17
C249/C264 E 18
C249/C264 E 18
C249/C264 E 21
C249/C264 E 21
C249/C264 E 22
C249/C264 E 22
C249/C264 E 23
C249/C264 E 23
C249/C264 E 24
C249/C264 E 24
C249/C264 E 40
C249/C264 E 40
C249/C264 E 40
C249/C264 E 42
C249/C264 E 42
C249/C264 E 41
C249/C264 E 41
C249/C264 E 43
C249/C264 E 43
Product Family Problem Desc
C249/C264 E 47
C249/C264 E 47
C269 SC 863
C269 SC 864
C269 SC 864
C269 SC 865
C269 SC 865
C269 SC 900
C269 SC 920
C269 SC 920
C269 SC 990
C269 SC 990
C269 SC 991
C269 SC 991
C269 SC 992
C269 SC 998
C269 SC 998
C269 SC 999
C269 SC 999
C269 SC 999
C269 SC 999
C269 SC 999
C269 JAM B
C269 JAM D
C269 JAM D
C269 JAM E
C269 MASTER EJECT JAMS
C269 JAM A
C269 JAM A
C269 JAM A
C269 JAM A
C269 JAM C
D009/D011/D012/D013 SC 866
Product Family Problem Desc
D009/D011/D012/D013 NO DIAL TONE

D009/D011/D012/D013 SC 350

D009/D011/D012/D013 STAMP DATA QUESTIONS

D017/D018/D019/D020 MEMORY TRANSMISSION NOT AVAILABLE

D052/D053/D054 SC 101
G060/G080/G082 SC 220
G060/G080/G082 SC 552
G160/G161 SC 442
G160/G161 SC 442
G165/G166/G167 SC 400
G165/G166/G167 SC 400
G165/G166/G167 SC 445
G165/G166/G167 SC 445
G165/G166/G167 SC 445
G165/G166/G167 SC 480
G165/G166/G167 SC 480
G165/G166/G167 SC 490
G165/G166/G167 SC 490
G165/G166/G167 SC 819
G165/G166/G167 SC 819
G165/G166/G167 SC 823
G165/G166/G167 SC 824
G165/G166/G167 SC 827
G165/G166/G167 SC 828
G165/G166/G167 SC 669
G165/G166/G167 SC 669
G165/G166/G167 SC 669
G165/G166/G167 SC 690
H555/H556/H557 SC 552
H555/H556/H557 SC 552
H555/H556/H557 PCU COUNTER QUESTIONS
Product Family Problem Desc
A257/A269/B023 PARTS
A292/A293/B098 REGISTRATION INCORRECT
B121/B122/B123 SC 101
B121/B122/B123 SC 101
B121/B122/B123 SC 101
B121/B122/B123 SC 101
B132/B200 SC 534
B132/B200 PART DAMAGE
B132/B200 SC 534

B132/B200 DF DUPLEX JAMS


B132/B200 SC 295
B140-B143/B163/B228 SC 730
B140-B143/B163/B228 SC 730
B140-B143/B163/B228 SC 730
B140-B143/B163/B228 SC 730
B140-B143/B163/B228 SC 730
B140-B143/B163/B228 SC 730

B140-B143/B163/B228 SC 730

B140-B143/B163/B228 SC 730
B222/B224/G878 DJ 53
B246/B248/B249 SC 312
B246/B248/B249 SC 355
B246/B248/B249 JAM CODE 069
B246/B248/B249 SCAN ROUTER CONFIG/INSTALL
B264/B265 LIGHT/FADED IMAGE
B286/B289 SC 143
B286/B289 SC 143
B286/B289 SC 143
B286/B289 SC 144
B286/B289 SC 144
B286/B289 SC 921
B286/B289 SC 300
Product Family Problem Desc
B286/B289 SC 300
B286/B289 SC 300
B286/B289 SC 305
B286/B289 SC 305
B286/B289 SC 305
B286/B289 SC 392
B286/B289 SC 392
B286/B289 SC 400
B286/B289 SC 400
B286/B289 SC 400
B286/B289 SC 400
B286/B289 SC 400
B286/B289 SC 401
B286/B289 SC 401
B286/B289 SC 401
B286/B289 SC 401
B286/B289 SC 402
B286/B289 SC 402
B286/B289 SC 402
B286/B289 SC 402
B286/B289 SC 402
B286/B289 SC 440
B286/B289 SC 460
B286/B289 SC 508
B286/B289 SC 508
B286/B289 SC 520
B286/B289 SC 521
B286/B289 SC 530
B286/B289 SC 541
B286/B289 SC 541
B286/B289 SC 541
B286/B289 SC 542
B286/B289 SC 542
B286/B289 SC 542
Product Family Problem Desc
B286/B289 SC 542
B286/B289 SC 542
B286/B289 SC 543
B286/B289 SC 545
B286/B289 SC 545
B286/B289 SC 546
B286/B289 SC 546
B286/B289 SC 546
B286/B289 SC 546
B286/B289 SC 547
B286/B289 SC 547
B286/B289 SC 547
B286/B289 SC 545
B291/B296 SP MODES ARE IN JAPENESE
C235/C244 SC 02-00
C235/C244 SC 05-00
C235/C244 SC 05-00
C235/C244 SC 03-00
C235/C244 SC 01-00
C235/C244 SC 01-00
C235/C244 SC 01-01
C235/C244 SC 02-00
C235/C244 SC 02-00
C235/C244 SC 02-00
C235/C244 SC 03-00
C235/C244 SC 03-01
C235/C244 SC 03-01
C235/C244 SC 03-02
C235/C244 SC 03-02
C235/C244 SC 03-03
C235/C244 SC 03-03
C235/C244 SC 04-00
C235/C244 SC 04-00
C235/C244 SC 04-00
Product Family Problem Desc
C235/C244 SC 04-10
C235/C244 SC 04-10
C235/C244 SC 04-11
C235/C244 SC 04-11
C235/C244 SC 04-20
C235/C244 SC 04-20
C235/C244 SC 04-20
C235/C244 SC 04-20
C235/C244 SC 04-20
C235/C244 SC 05-00
C249/C264 E 00
C249/C264 E 15
C249/C264 E 15
C249/C264 E 16
C249/C264 E 44
C249/C264 JAM D
C249/C264 JAM D
C249/C264 JAM D
C249/C264 JAM D
C249/C264 JAM D
C249/C264 JAM C
C249/C264 JAM C
C249/C264 JAM C
C249/C264 JAM D
C249/C264 JAM B
C249/C264 JAM A
C249/C264 JAM A
C249/C264 JAM A
C249/C264 JAM E
C249/C264 JAM E
C249/C264 E 00
C249/C264 CLOSE DOORS/COVERS INDICATION
C249/C264 CLOSE DOORS/COVERS INDICATION
C249/C264 CLOSE DOORS/COVERS INDICATION
Product Family Problem Desc
C249/C264 E 47
C249/C264 DEAD MACHINE, NO OPERATION
C249/C264 CLOSE DOORS/COVERS INDICATION
C249/C264 CLOSE DOORS/COVERS INDICATION
D009/D011/D012/D013 SC 120

D009/D011/D012/D013 DOG EARS

D009/D011/D012/D013 SC 304

D009/D011/D012/D013 SC 101

D009/D011/D012/D013 SC 101

D009/D011/D012/D013 SC 101

D009/D011/D012/D013 SC 101

D009/D011/D012/D013 SC 120

D009/D011/D012/D013 SC 120

D009/D011/D012/D013 SC 121

D009/D011/D012/D013 SC 121

D009/D011/D012/D013 SC 121

D009/D011/D012/D013 SC 143

D009/D011/D012/D013 SC 143

D009/D011/D012/D013 SC 143

D009/D011/D012/D013 SC 144

D009/D011/D012/D013 SC 144
Product Family Problem Desc
D009/D011/D012/D013 SC 144

D009/D011/D012/D013 SC 144

D009/D011/D012/D013 SC 144

D009/D011/D012/D013 SC 144

D009/D011/D012/D013 SC 161

D009/D011/D012/D013 SC 161

D009/D011/D012/D013 SC 165

D009/D011/D012/D013 SC 165

D009/D011/D012/D013 SC 165

D009/D011/D012/D013 SC 202

D009/D011/D012/D013 SC 202

D009/D011/D012/D013 SC 203

D009/D011/D012/D013 SC 204

D009/D011/D012/D013 SC 204

D009/D011/D012/D013 SC 231

D009/D011/D012/D013 SC 231

D009/D011/D012/D013 SC 240

D009/D011/D012/D013 SC 240

D009/D011/D012/D013 SC 302

D009/D011/D012/D013 SC 302
Product Family Problem Desc
D009/D011/D012/D013 SC 304

D009/D011/D012/D013 SC 304

D009/D011/D012/D013 SC 304

D009/D011/D012/D013 SC 320

D009/D011/D012/D013 SC 320

D009/D011/D012/D013 SC 350

D009/D011/D012/D013 SC 350

D009/D011/D012/D013 SC 350

D009/D011/D012/D013 SC 350

D009/D011/D012/D013 SC 350

D009/D011/D012/D013 SC 351

D009/D011/D012/D013 SC 351

D009/D011/D012/D013 SC 351

D009/D011/D012/D013 SC 355

D009/D011/D012/D013 SC 355

D009/D011/D012/D013 SC 355

D009/D011/D012/D013 SC 355

D010 SCANNER FUNCTIONS

D014/D015 ADD TONER CONDITION


D014/D015 EXTERNAL LCT FEED IN JAMS
D014/D015 SYSTEM
Product Family Problem Desc
D014/D015 15-03
D014/D015 SC 121
D014/D015 CONTROLLER ERROR

D014/D015 SC 121
D014/D015 SC 121
D014/D015 SC 141
D014/D015 SC 141
D014/D015 SC 141
D014/D015 SC 143
D014/D015 SC 143
D014/D015 SC 143
D014/D015 SC 143
D014/D015 SC 143
D014/D015 SC 144
D014/D015 SC 144
D014/D015 SC 144
D014/D015 SC 161
D014/D015 SC 161
D014/D015 SC 161
D014/D015 SC 165
D014/D015 SC 165
D014/D015 SC 180
D014/D015 SC 180
D014/D015 SC 181

D014/D015 SC 181
D014/D015 SC 182
D014/D015 SC 182
D014/D015 SC 182
D014/D015 SC 195
D014/D015 SC 202
D014/D015 SC 202
D014/D015 SC 202
D014/D015 SC 203
Product Family Problem Desc
D014/D015 SC 203
D014/D015 SC 204
D014/D015 SC 204
D052/D053/D054 SCAN ROUTER CONFIG/INSTALL
D052/D053/D054 PRINT OPTION NOT RECOGNIZED
D052/D053/D054 PAPER SIZE QUESTIONS
D052/D053/D054 FACSIMILE FEATURES
D052/D053/D054 ADD TONER CONDITION
D052/D053/D054 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D052/D053/D054 FAX OPTION NOT RECOGNIZED

D101/D102/D103 CONTROLLER CONFIG/INSTALL71340069


D101/D102/D103 CONTROLLER CONFIG/INSTALL
H306/H310/H311 SC 542
B051/B052/B156 TOUCH SCREEN CALIBRATION
B089/B093 JAM BYPASS
B129/B130/B168 KEY OPERATOR CODE QUESTIONS
B178/B180/B202 PLEASE WAIT - NO FUSER LAMPS
B178/B180/B202 PLEASE WAIT - NO FUSER LAMPS
B259/B260/B261 SC 101
B259/B260/B261 SC 101
B259/B260/B261 SC 101
B259/B260/B261 SC 101
B262/B284/B288/B292 CANNOT SCAN TO LOCAL PC
B262/B284/B288/B292 CANNOT SCAN TO E-MAIL

B262/B284/B288/B292 LEGAL OR LARGER FAXES PRINT ON TWO


8.5X11 PAGES
B262/B284/B288/B292 BLACK LINE LEAD TO TRAIL DF ONLY
B262/B284/B288/B292 CANNOT COMMUNICATE WITH PC -BASED
FAXES
B262/B284/B288/B292 DATE AND TIME SETTINGS
B262/B284/B288/B292 FAX OPTION NOT RECOGNIZED
B262/B284/B288/B292 FAX OPTION NOT RECOGNIZED
Product Family Problem Desc
B262/B284/B288/B292 FAX OPTION NOT RECOGNIZED
B262/B284/B288/B292 FAX OPTION NOT RECOGNIZED
B262/B284/B288/B292 PROBLEM DIALING LONG DISTANCE CALLS
B262/B284/B288/B292 PROBLEM DIALING LONG DISTANCE CALLS
B262/B284/B288/B292 PROBLEM DIALING LONG DISTANCE CALLS
B262/B284/B288/B292 BOOKLETMAKER JAMS AT EXIT
B262/B284/B288/B292 BACKGROUND-DIRTY/GRAY
B262/B284/B288/B292 REVERSE SIDE DIRTY
B262/B284/B288/B292 CANNOT SCAN TO E-MAIL

B262/B284/B288/B292 CANNOT SCAN TO E-MAIL

B262/B284/B288/B292 CANNOT SCAN TO E-MAIL

B262/B284/B288/B292 SCAN TO FOLDER

B262/B284/B288/B292 SCAN TO FOLDER

B286/B289 SC 551
B286/B289 SC 551
B286/B289 SC 551

B286/B289 SC 553

B286/B289 SC 553
B286/B289 SC 553
B286/B289 SC 557
B286/B289 SC 559
B286/B289 SC 559
B286/B289 SC 559
B286/B289 SC 559
B286/B289 SC 561
B286/B289 SC 561
B286/B289 SC 561
Product Family Problem Desc
B286/B289 SC 563

B286/B289 SC 563
B286/B289 SC 563
B286/B289 SC 670
B286/B289 SC 670
B286/B289 SC 672
B286/B289 SC 672
B286/B289 SC 672
B286/B289 SC 690
B286/B289 SC 690
B286/B289 SC 690
C235/C244 SC 05-02
C235/C244 SC 05-32
C235/C244 SC 05-50
C235/C244 SC 05-01
C235/C244 SC 05-01
C235/C244 SC 05-10
C235/C244 SC 05-10
C235/C244 SC 05-12
C235/C244 SC 05-20
C235/C244 SC 05-20
C235/C244 SC 05-22
C235/C244 SC 05-30
C235/C244 SC 05-30
C235/C244 SC 05-31
C235/C244 SC 05-31
C235/C244 SC 05-32
C235/C244 SC 05-32
C235/C244 SC 05-32
C235/C244 SC 05-40
C235/C244 SC 05-40
C235/C244 SC 05-41
C235/C244 SC 05-41
Product Family Problem Desc
C235/C244 SC 05-50
C235/C244 SC 05-50
C235/C244 SC 05-50
C235/C244 SC 05-50
C235/C244 SC 05-50
C235/C244 SC 05-51
C235/C244 SC 05-51
C235/C244 SC 05-51
C235/C244 SC 05-51
C235/C244 SC 05-51
C235/C244 SC 05-51
D009/D011/D012/D013 SC 360

D009/D011/D012/D013 SC 360

D009/D011/D012/D013 SC 360

D009/D011/D012/D013 SC 372

D009/D011/D012/D013 SC 372

D009/D011/D012/D013 SC 372

D009/D011/D012/D013 SC 396

D009/D011/D012/D013 SC 396

D009/D011/D012/D013 SC 396

D009/D011/D012/D013 SC 400

D009/D011/D012/D013 SC 400

D009/D011/D012/D013 SC 400

D009/D011/D012/D013 SC 440
Product Family Problem Desc
D009/D011/D012/D013 SC 440

D009/D011/D012/D013 SC 440

D009/D011/D012/D013 SC 441

D009/D011/D012/D013 SC 441

D009/D011/D012/D013 SC 441

D009/D011/D012/D013 SC 442

D009/D011/D012/D013 SC 442

D009/D011/D012/D013 SC 442

D009/D011/D012/D013 SC 501

D009/D011/D012/D013 SC 501

D009/D011/D012/D013 SC 501

D009/D011/D012/D013 SC 502

D009/D011/D012/D013 SC 502

D009/D011/D012/D013 SC 502

D009/D011/D012/D013 SC 503

D009/D011/D012/D013 SC 503

D009/D011/D012/D013 SC 503

D009/D011/D012/D013 SC 503

D009/D011/D012/D013 SC 504

D009/D011/D012/D013 SC 504
Product Family Problem Desc
D009/D011/D012/D013 SC 505

D009/D011/D012/D013 SC 505

D009/D011/D012/D013 SC 530

D009/D011/D012/D013 SC 530

D009/D011/D012/D013 SC 531

D009/D011/D012/D013 SC 531

D009/D011/D012/D013 SC 532

D009/D011/D012/D013 SC 532

D009/D011/D012/D013 SC 533

D009/D011/D012/D013 SC 533

D009/D011/D012/D013 SC 540

D009/D011/D012/D013 SC 540

D009/D011/D012/D013 SC 540

D009/D011/D012/D013 SC 541

D009/D011/D012/D013 SC 541

D009/D011/D012/D013 SC 542

D009/D011/D012/D013 SC 542

D009/D011/D012/D013 SC 541

D009/D011/D012/D013 SC 543

D009/D011/D012/D013 SC 543
Product Family Problem Desc
D009/D011/D012/D013 SC 543

D009/D011/D012/D013 SC 543

D009/D011/D012/D013 SC 544

D009/D011/D012/D013 SC 544

D009/D011/D012/D013 SC 544

D009/D011/D012/D013 SC 545

D009/D011/D012/D013 SC 545

D010 OPERATION PANEL DISPLAY'S FOREIGN


LANGUAGE
D014/D015 SC 210
D014/D015 SC 210
D014/D015 SC 210
D014/D015 SC 210
D014/D015 SC 210
D014/D015 SC 211
D014/D015 SC 211
D014/D015 SC 211
D014/D015 SC 211
D014/D015 SC 211
D014/D015 SC 212
D014/D015 SC 212
D014/D015 SC 212
D014/D015 SC 212
D014/D015 SC 212
D014/D015 SC 213
D014/D015 SC 213
D014/D015 SC 213
D014/D015 SC 213
D014/D015 SC 213
Product Family Problem Desc
D014/D015 SC 220
D014/D015 SC 220
D014/D015 SC 220
D014/D015 SC 220
G081/G120/G121/G122 SC 819

G081/G120/G121/G122 SC 819

G081/G120/G121/G122 SC 819

B064/B065 USER TOOLS


B064/B065 SCANNER OPTION NOT RECOGNIZED
B070/B071 BOOKLETMAKER SERVICE CODES
B132/B200 SC 998
B147/B149/B190 SC 285
B178/B180/B202 JAM BYPASS
B178/B180/B202 JAM BYPASS
B222/B224/G878 14-33, NO MAIL ADDRESS FOR MACHINE
B246/B248/B249 SC 621
B246/B248/B249 SC 621
B246/B248/B249 STAMP DATA QUESTIONS
C235/C244 SC 07-10
C235/C244 SC 06-00
C235/C244 SC 06-00
C235/C244 SC 06-00
C235/C244 SC 06-00
C235/C244 SC 07-00
C235/C244 SC 07-00
C235/C244 SC 07-10
C235/C244 SC 07-00
C235/C244 SC 07-20
C235/C244 SC 07-20
C235/C244 SC 07-21
C235/C244 SC 07-22
C235/C244 SC 07-30
Product Family Problem Desc
C235/C244 SC 07-30
C235/C244 SC 07-30
C235/C244 SC 07-30
C235/C244 SC 07-50
C235/C244 SC 07-50
C235/C244 SC 07-50
C235/C244 SC 07-51
C235/C244 SC 07-51
C235/C244 SC 07-51
C235/C244 SC 07-60
C235/C244 SC 07-60
C235/C244 SC 07-60
C235/C244 SC 07-60
C235/C244 SC 07-61
C235/C244 SC 07-61
C235/C244 SC 07-61
C235/C244 SC 07-70
D009/D011/D012/D013 SC 554

D009/D011/D012/D013 NOISE

D009/D011/D012/D013 SC 551

D009/D011/D012/D013 SC 551

D009/D011/D012/D013 SC 551

D009/D011/D012/D013 SC 552

D009/D011/D012/D013 SC 552

D009/D011/D012/D013 SC 552

D009/D011/D012/D013 SC 552

D009/D011/D012/D013 SC 553
Product Family Problem Desc
D009/D011/D012/D013 SC 553

D009/D011/D012/D013 SC 553

D009/D011/D012/D013 SC 554

D009/D011/D012/D013 SC 554

D009/D011/D012/D013 SC 555

D009/D011/D012/D013 SC 555

D009/D011/D012/D013 SC 555

D009/D011/D012/D013 SC 559

D009/D011/D012/D013 SC 559

D009/D011/D012/D013 SC 559

D009/D011/D012/D013 SC 610

D009/D011/D012/D013 SC 610

D009/D011/D012/D013 SC 610

D009/D011/D012/D013 SC 620

D009/D011/D012/D013 SC 620

D009/D011/D012/D013 SC 620

D009/D011/D012/D013 SC 621

D009/D011/D012/D013 SC 621

D009/D011/D012/D013 SC 622

D009/D011/D012/D013 SC 622
Product Family Problem Desc
D009/D011/D012/D013 SC 623

D009/D011/D012/D013 SC 630

D009/D011/D012/D013 SC 633

D009/D011/D012/D013 SC 632

D009/D011/D012/D013 SC 634

D009/D011/D012/D013 SC 635

D009/D011/D012/D013 SC 635

D014/D015 LIGHT/FADED IMAGE


D014/D015 SC 418

D014/D015 ERROR MESSAGES

D014/D015 PLEASE WAIT FUSER UP TO TEMP


D052/D053/D054 STAMP DATA QUESTIONS
D101/D102/D103 SC 755
D101/D102/D103 SC 755
D101/D102/D103 SC 755
D101/D102/D103 SC 755
D101/D102/D103 CANNOT SCAN TO LOCAL PC
G060/G080/G082 SC 552
A153-A162/A204-A214 SC XX
B064/B065 CONTROLLER ERROR
B132/B200 SC 555
B132/B200 SCANNER CONFIGURATION
B140-B143/B163/B228 ADD STAPLE INDICATION
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B234/B235/B236 PRINT JOB NOT PRINTING
B234/B235/B236 PUNCH JAM
B234/B235/B236 STREAKS
Product Family Problem Desc
B234/B235/B236 WASTE TONER FULL DISPLAYED

B259/B260/B261 SC 819
B259/B260/B261 SC 824
B259/B260/B261 SC 982
B259/B260/B261 SC 982
B259/B260/B261 SC 868
B259/B260/B261 SC 322
B259/B260/B261 SC 101
B259/B260/B261 SC 101
B259/B260/B261 SC 101
B259/B260/B261 SC 101
B259/B260/B261 SC 120
B259/B260/B261 SC 120
B259/B260/B261 SC 120
B259/B260/B261 SC 120
B259/B260/B261 SC 120
B259/B260/B261 SC 101
B259/B260/B261 SC 101
B259/B260/B261 SC 121
B259/B260/B261 SC 121
B259/B260/B261 SC 121
B259/B260/B261 SC 121
B259/B260/B261 SC 121
B259/B260/B261 SC 143
B259/B260/B261 SC 143
B259/B260/B261 SC 143
B259/B260/B261 SC 143
B259/B260/B261 SC 143
B259/B260/B261 SC 143
B259/B260/B261 SC 144

B259/B260/B261 SC 144
B259/B260/B261 SC 144
B259/B260/B261 SC 144
Product Family Problem Desc
B259/B260/B261 SC 193
B259/B260/B261 SC 193
B259/B260/B261 SC 198
B259/B260/B261 SC 198
B259/B260/B261 SC 198
B259/B260/B261 SC 198
B259/B260/B261 SC 302
B259/B260/B261 SC 302
B259/B260/B261 SC 302
B259/B260/B261 SC 320
B259/B260/B261 SC 320
B259/B260/B261 SC 320
B259/B260/B261 SC 320
B259/B260/B261 SC 321
B259/B260/B261 SC 321
B259/B260/B261 SC 321
B259/B260/B261 SC 322
B259/B260/B261 SC 322
B259/B260/B261 SC 322
B259/B260/B261 SC 322
B259/B260/B261 SC 390
B259/B260/B261 SC 390
B259/B260/B261 SC 391
B259/B260/B261 SC 391
B259/B260/B261 SC 392
B259/B260/B261 SC 392
B259/B260/B261 SC 392
B259/B260/B261 SC 392
B259/B260/B261 SC 392
B259/B260/B261 SC 392
B259/B260/B261 SC 401
B259/B260/B261 SC 401
B259/B260/B261 SC 401
B259/B260/B261 SC 401
Product Family Problem Desc
B259/B260/B261 SC 402
B259/B260/B261 SC 402
B259/B260/B261 SC 402
B259/B260/B261 SC 402
B259/B260/B261 SC 500
B259/B260/B261 SC 500
B259/B260/B261 SC 502
B259/B260/B261 SC 502
B259/B260/B261 SC 502
B259/B260/B261 SC 502
B259/B260/B261 SC 503
B259/B260/B261 SC 503
B259/B260/B261 SC 503
B259/B260/B261 SC 503
B259/B260/B261 SC 504
B259/B260/B261 SC 504
B259/B260/B261 SC 504
B259/B260/B261 SC 504
B259/B260/B261 SC 506
B259/B260/B261 SC 506
B259/B260/B261 SC 541

B259/B260/B261 SC 541

B259/B260/B261 SC 541

B259/B260/B261 SC 541

B259/B260/B261 SC 542

B259/B260/B261 SC 542

B259/B260/B261 SC 542

B259/B260/B261 SC 542
Product Family Problem Desc
B259/B260/B261 SC 543

B259/B260/B261 SC 543

B259/B260/B261 SC 544

B259/B260/B261 SC 544

B259/B260/B261 SC 545

B259/B260/B261 SC 545
B259/B260/B261 SC 545

B259/B260/B261 SC 546

B259/B260/B261 SC 546

B259/B260/B261 SC 546

B259/B260/B261 SC 547
B259/B260/B261 SC 547
B259/B260/B261 SC 547
B259/B260/B261 SC 547
B259/B260/B261 SC 551

B259/B260/B261 SC 551

B259/B260/B261 SC 551

B259/B260/B261 SC 551

B259/B260/B261 SC 551

B259/B260/B261 SC 551

B259/B260/B261 SC 552

B259/B260/B261 SC 552
Product Family Problem Desc
B259/B260/B261 SC 552

B259/B260/B261 SC 552
B259/B260/B261 SC 553

B259/B260/B261 SC 553
B259/B260/B261 SC 555

B259/B260/B261 SC 555

B259/B260/B261 SC 555

B259/B260/B261 SC 556

B259/B260/B261 SC 556

B259/B260/B261 SC 556

B259/B260/B261 SC 590
B259/B260/B261 SC 590
B259/B260/B261 SC 591
B259/B260/B261 SC 591
B259/B260/B261 SC 620
B259/B260/B261 SC 620
B259/B260/B261 SC 620
B259/B260/B261 SC 620
B259/B260/B261 SC 621

B259/B260/B261 SC 621
B259/B260/B261 SC 632
B259/B260/B261 SC 632
B259/B260/B261 SC 633
B259/B260/B261 SC 633
B259/B260/B261 SC 634
B259/B260/B261 SC 635
B259/B260/B261 SC 670
B259/B260/B261 SC 670
Product Family Problem Desc
B259/B260/B261 SC 670
B259/B260/B261 SC 760
B259/B260/B261 SC 760
B259/B260/B261 SC 760
B259/B260/B261 SC 761
B259/B260/B261 SC 761
B259/B260/B261 SC 762
B259/B260/B261 SC 762
B259/B260/B261 SC 800
B259/B260/B261 SC 804
B259/B260/B261 SC 818
B259/B260/B261 SC 818
B259/B260/B261 SC 819
B259/B260/B261 SC 819
B259/B260/B261 SC 820
B259/B260/B261 SC 820
B259/B260/B261 SC 821
B259/B260/B261 SC 823
B259/B260/B261 SC 824
B259/B260/B261 SC 826
B259/B260/B261 SC 827
B259/B260/B261 SC 828
B259/B260/B261 SC 828
B259/B260/B261 SC 829
B259/B260/B261 SC 838
B259/B260/B261 SC 850
B259/B260/B261 SC 851
B259/B260/B261 SC 851
B259/B260/B261 SC 853
B259/B260/B261 SC 853
B259/B260/B261 SC 853
B259/B260/B261 SC 854
B259/B260/B261 SC 854
B259/B260/B261 SC 854
Product Family Problem Desc
B259/B260/B261 SC 855
B259/B260/B261 SC 855
B259/B260/B261 SC 855
B259/B260/B261 SC 856
B259/B260/B261 SC 856
B259/B260/B261 SC 857
B259/B260/B261 SC 866
B259/B260/B261 SC 866
B259/B260/B261 SC 867
B259/B260/B261 SC 868
B259/B260/B261 SC 868
B259/B260/B261 SC 870
B259/B260/B261 SC 870
B259/B260/B261 SC 900
B259/B260/B261 SC 900
B259/B260/B261 SC 901
B259/B260/B261 SC 901
B259/B260/B261 SC 920
B259/B260/B261 SC 920
B259/B260/B261 SC 920
B259/B260/B261 SC 920
B259/B260/B261 SC 921
B259/B260/B261 SC 925
B259/B260/B261 SC 925
B259/B260/B261 SC 925
B259/B260/B261 SC 929
B259/B260/B261 SC 929
B259/B260/B261 SC 929
B259/B260/B261 SC 954
B259/B260/B261 SC 955
B259/B260/B261 SC 964
B259/B260/B261 SC 981
B259/B260/B261 SC 981
B259/B260/B261 SC 981
Product Family Problem Desc
B259/B260/B261 SC 981
B259/B260/B261 SC 982
B259/B260/B261 SC 982
B259/B260/B261 SC 984
B259/B260/B261 SC 984
B262/B284/B288/B292 FAX FORWARDING QUESTIONS
B262/B284/B288/B292 SC 547
B262/B284/B288/B292 SC 547
B262/B284/B288/B292 SC 547
B262/B284/B288/B292 SC 870
B276/B277 SC 870
B276/B277 NETWORK ERRORS
B276/B277 SC 870
C262/C265 PARTS
D010 SC 796
D014/D015 ENVELOPES
D014/D015 SC 866
D014/D015 SC 545
D014/D015 SC 545
D014/D015 SC 545
D014/D015 FINISHER INSTALL ISSUES
D052/D053/D054 FUSER DAMAGE
D052/D053/D054 SC 672
D101/D102/D103 PARTS
D101/D102/D103 WASTE TONER FULL DISPLAYED

H306/H310/H311 SC 544

A229 JAM DUPLEX


A257/A269/B023 FIERY
A292/A293/B098 NVRAM DAMAGED WHEN REMOVED
A294/A295 NVRAM DAMAGED WHEN REMOVED
B003/B004/B006/B007 JAM CODE 016
B003/B004/B006/B007 JAM CODE 016
Product Family Problem Desc
B064/B065 NVRAM DAMAGED WHEN REMOVED
B070/B071 NVRAM DAMAGED WHEN REMOVED
B132/B200 FIERY
B132/B200 REVERSE ORDER PRINTING
B132/B200 JAM CODE 098
B140-B143/B163/B228 NVRAM DAMAGED WHEN REMOVED
B140-B143/B163/B228 SC 352
B234/B235/B236 NVRAM DAMAGED WHEN REMOVED
B234/B235/B236 SC 750
B246/B248/B249 NVRAM DAMAGED WHEN REMOVED
B259/B260/B261 0-20
B259/B260/B261 0-21
B259/B260/B261 CANNOT PRINT ACROSS NETWORK
B259/B260/B261 CANNOT SCAN TO E-MAIL
B259/B260/B261 NO TX/RX
B259/B260/B261 SC 990
B259/B260/B261 SC 990
B259/B260/B261 SC 990

B259/B260/B261 SC 990
B259/B260/B261 SC 991
B259/B260/B261 SC 992
B259/B260/B261 SC 997
B259/B260/B261 SC 997

B259/B260/B261 SC 998
B259/B260/B261 SC 998
B259/B260/B261 SC 998
B259/B260/B261 SC 998
B259/B260/B261 SC 999
B259/B260/B261 SC 999
B259/B260/B261 SC 999
B259/B260/B261 SC 999
B259/B260/B261 0-20
B259/B260/B261 0-20
Product Family Problem Desc
B259/B260/B261 0-20
B259/B260/B261 0-22

B259/B260/B261 0-21
B259/B260/B261 0-21
B259/B260/B261 00-88
B259/B260/B261 00-88

B259/B260/B261 0-80

B259/B260/B261 0-80

B259/B260/B261 0-80

B259/B260/B261 0-82

B259/B260/B261 0-82

B259/B260/B261 0-82

B259/B260/B261 0-83

B259/B260/B261 0-83

B259/B260/B261 0-83

B259/B260/B261 02-12 CODE


B259/B260/B261 0-00
B259/B260/B261 0-00

B259/B260/B261 0-00
B259/B260/B261 0-00
B259/B260/B261 0-04
B259/B260/B261 0-04

B259/B260/B261 0-04
B259/B260/B261 0-05
B259/B260/B261 0-05
Product Family Problem Desc
B259/B260/B261 0-05

B259/B260/B261 0-05

B259/B260/B261 0-07

B259/B260/B261 0-07
B259/B260/B261 0-07
B259/B260/B261 0-07
B259/B260/B261 0-07
B259/B260/B261 0-07

B259/B260/B261 05-10 CODE


B259/B260/B261 02-50 CODE
B259/B260/B261 02-50 CODE
B259/B260/B261 VOLUME ADJUSTMENT

B259/B260/B261 06-06 CODE


B259/B260/B261 06-06 CODE
B259/B260/B261 06-06 CODE
B259/B260/B261 06-21 CODE

B259/B260/B261 06-21 CODE

B259/B260/B261 06-21 CODE


B259/B260/B261 14-33, NO MAIL ADDRESS FOR MACHINE
B259/B260/B261 15-03
B259/B260/B261 FAX FORWARDING QUESTIONS
B259/B260/B261 6-Jun
B259/B260/B261 6-Jun
B259/B260/B261 6-Jun
B259/B260/B261 ALL FILES GO INTO MEMORY
B259/B260/B261 CANNOT COMMUNICATE WITH PC -BASED
FAXES
B259/B260/B261 DATE AND TIME SETTINGS
B259/B260/B261 FAX OPTION NOT RECOGNIZED
Product Family Problem Desc
B259/B260/B261 FAX OPTION NOT RECOGNIZED
B259/B260/B261 FAX OPTION NOT RECOGNIZED
B259/B260/B261 FAX OPTION NOT RECOGNIZED
B259/B260/B261 PROBLEM DIALING LONG DISTANCE CALLS
B259/B260/B261 PROBLEM DIALING LONG DISTANCE CALLS
B259/B260/B261 PROBLEM DIALING LONG DISTANCE CALLS
B259/B260/B261 PROBLEM DIALING LONG DISTANCE CALLS
B259/B260/B261 BACKGROUND-DIRTY/GRAY
B259/B260/B261 CANNOT SCAN TO E-MAIL
B259/B260/B261 CANNOT SCAN TO E-MAIL

B259/B260/B261 CANNOT SCAN TO E-MAIL

B259/B260/B261 CANNOT SCAN TO E-MAIL

B259/B260/B261 CANNOT PRINT ACROSS NETWORK


B259/B260/B261 CANNOT PRINT ACROSS NETWORK
B259/B260/B261 CANNOT PRINT ACROSS NETWORK
B259/B260/B261 USER TOOLS
B259/B260/B261 USER TOOLS

B259/B260/B261 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
B259/B260/B261 UNABLE TO RECEIVE FAXES ON CORRECT
PAPER SIZE.
B259/B260/B261 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B259/B260/B261 BLACK LINE LEAD TO TRAIL DF ONLY
B259/B260/B261 FIRMWARE LOADING ISSUES
B259/B260/B261 FIRMWARE LOADING ISSUES
B259/B260/B261 FIRMWARE LOADING ISSUES

B259/B260/B261 NO TX/RX
B259/B260/B261 NO TX/RX
B262/B284/B288/B292 CANNOT SCAN TO LOCAL PC
B262/B284/B288/B292 CANNOT SCAN TO E-MAIL
Product Family Problem Desc
B262/B284/B288/B292 CANNOT SCAN TO E-MAIL
B262/B284/B288/B292 SCAN TO FOLDER
B262/B284/B288/B292 SCAN TO FOLDER
B262/B284/B288/B292 CANNOT SCAN TO LOCAL PC
B276/B277 SC 990
B276/B277 CANNOT SCAN TO E-MAIL
B276/B277 CANNOT SCAN TO E-MAIL
C235/C244 SC 07-70
C235/C244 SC 07-70
C235/C244 SC 07-72
C235/C244 SC 07-72
C235/C244 SC 07-72
C235/C244 SC 20-00
C235/C244 SC 20-00
C235/C244 SC 21-00
C235/C244 SC 21-00
C235/C244 SC 21-00
C235/C244 SC 22-00
C235/C244 SC 22-00
C235/C244 SC 30-01
C235/C244 SC 30-01
C235/C244 SC 30-01
C235/C244 SC 31-10
C235/C244 SC 31-10
C235/C244 SC 31-10
C235/C244 SC 31-10
C235/C244 SC 31-10
C235/C244 SC 31-11
C235/C244 SC 31-11
C235/C244 SC 31-11
C235/C244 SC 31-11
C235/C244 SC 31-11
C235/C244 SC 31-12
C235/C244 SC 31-12
Product Family Problem Desc
C235/C244 SC 31-12
C235/C244 SC 31-12
C235/C244 SC 31-13
C235/C244 SC 31-20
C235/C244 SC 31-20
C235/C244 SC 31-20
C235/C244 SC 31-20
C235/C244 SC 31-20
C235/C244 SC 31-40
C235/C244 SC 31-40
C235/C244 SC 31-41
C235/C244 SC 31-50
C235/C244 SC 31-50
C235/C244 SC 31-51
C235/C244 SC 31-52
C235/C244 SC 31-60
C235/C244 SC 41-00
C235/C244 SC 41-00
C235/C244 SC 41-00
C235/C244 SC 41-00
C235/C244 SC 41-01
C235/C244 SC 41-01
C235/C244 SC 41-01
C235/C244 SC 41-01
C235/C244 SC 41-10
C235/C244 SC 41-10
C235/C244 SC 41-10
C235/C244 SC 41-11
C235/C244 SC 41-11
C235/C244 SC 41-11
C235/C244 SC 45-00
C235/C244 SC 45-00
C235/C244 SC 45-00
C235/C244 SC 45-10
Product Family Problem Desc
C235/C244 SC 45-10
C235/C244 SC 45-10
D009/D011/D012/D013 DRIVERS

D009/D011/D012/D013 CANNOT COMMUNICATE WITH PC -BASED


FAXES
D009/D011/D012/D013 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D009/D011/D012/D013 0-20

D009/D011/D012/D013 0-20

D009/D011/D012/D013 0-21

D009/D011/D012/D013 0-21

D009/D011/D012/D013 0-21

D009/D011/D012/D013 0-22

D009/D011/D012/D013 00-88

D009/D011/D012/D013 00-88

D009/D011/D012/D013 0-80

D009/D011/D012/D013 0-80

D009/D011/D012/D013 0-80

D009/D011/D012/D013 0-82

D009/D011/D012/D013 0-82

D009/D011/D012/D013 0-82

D009/D011/D012/D013 0-83

D009/D011/D012/D013 0-83
Product Family Problem Desc
D009/D011/D012/D013 0-83

D009/D011/D012/D013 02-12 CODE

D009/D011/D012/D013 0-00

D009/D011/D012/D013 0-00

D009/D011/D012/D013 0-00

D009/D011/D012/D013 0-00

D009/D011/D012/D013 0-04

D009/D011/D012/D013 0-04

D009/D011/D012/D013 0-04

D009/D011/D012/D013 0-05

D009/D011/D012/D013 0-05

D009/D011/D012/D013 0-05

D009/D011/D012/D013 0-05

D009/D011/D012/D013 0-07

D009/D011/D012/D013 0-07

D009/D011/D012/D013 0-07

D009/D011/D012/D013 0-07

D009/D011/D012/D013 0-07

D009/D011/D012/D013 0-07

D009/D011/D012/D013 05-10 CODE


Product Family Problem Desc
D009/D011/D012/D013 VOLUME ADJUSTMENT

D009/D011/D012/D013 06-06 CODE

D009/D011/D012/D013 06-06 CODE

D009/D011/D012/D013 06-06 CODE

D009/D011/D012/D013 SC 999

D009/D011/D012/D013 SC 999

D009/D011/D012/D013 SC 999

D009/D011/D012/D013 SC 999

D009/D011/D012/D013 SC 999

D009/D011/D012/D013 SC 984

D009/D011/D012/D013 SC 984

D009/D011/D012/D013 SC 984

D009/D011/D012/D013 SC 982

D009/D011/D012/D013 SC 982

D009/D011/D012/D013 SC 982

D009/D011/D012/D013 SC 981

D014/D015 DOG EARS


D014/D015 SC 221
D014/D015 SC 221
D014/D015 SC 221
D014/D015 SC 221
D014/D015 SC 222
D014/D015 SC 222
Product Family Problem Desc
D014/D015 SC 222
D014/D015 SC 222
D014/D015 SC 223
D014/D015 SC 223
D014/D015 SC 223
D014/D015 SC 223
D014/D015 SC 224
D014/D015 SC 224
D014/D015 SC 224
D014/D015 SC 224
D014/D015 SC 225
D014/D015 SC 225
D014/D015 SC 225
D014/D015 SC 225
D014/D015 SC 226
D014/D015 SC 226
D014/D015 SC 226
D014/D015 SC 226
D014/D015 SC 227
D014/D015 SC 227
D014/D015 SC 227
D014/D015 SC 227
D017/D018/D019/D020 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D017/D018/D019/D020 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D052/D053/D054 NVRAM DAMAGED WHEN REMOVED
D101/D102/D103 NVRAM DAMAGED WHEN REMOVED
D101/D102/D103 JAM CODE 132
G104 SC 545
G104 SC 545
G104 SC 545
G104 SC 545
G126 NVRAM DAMAGED WHEN REMOVED
G165/G166/G167 SC 500
Product Family Problem Desc
G165/G166/G167 SC 500
G165/G166/G167 SC 500
G165/G166/G167 SC 530
G165/G166/G167 SC 530
G165/G166/G167 SC 531
G165/G166/G167 SC 531
G165/G166/G167 SC 541
G165/G166/G167 SC 541
G165/G166/G167 SC 542
G165/G166/G167 SC 542
G165/G166/G167 SC 542
G165/G166/G167 SC 543
G165/G166/G167 SC 545
G165/G166/G167 SC 545
G165/G166/G167 SC 547
G165/G166/G167 SC 548
G165/G166/G167 SC 548
G165/G166/G167 SC 557
G165/G166/G167 SC 557
G165/G166/G167 SC 559
G165/G166/G167 SC 559
B121/B122/B123 FAX FORWARDING QUESTIONS
B121/B122/B123 FAX FORWARDING QUESTIONS
B121/B122/B123 FAX FORWARDING QUESTIONS

B121/B122/B123 FAX FORWARDING QUESTIONS

B222/B224/G878 FAX FORWARDING QUESTIONS

B230/B237 FAX FORWARDING QUESTIONS


B230/B237 FAX FORWARDING QUESTIONS
B230/B237 FAX FORWARDING QUESTIONS

B246/B248/B249 SC 315
B246/B248/B249 FAX FORWARDING QUESTIONS
Product Family Problem Desc
B246/B248/B249 FAX FORWARDING QUESTIONS
B246/B248/B249 FAX FORWARDING QUESTIONS

B259/B260/B261 FAX FORWARDING QUESTIONS

B259/B260/B261 FAX FORWARDING QUESTIONS

B259/B260/B261 FAX FORWARDING QUESTIONS


B262/B284/B288/B292 FAX FORWARDING QUESTIONS
B262/B284/B288/B292 FAX FORWARDING QUESTIONS

B262/B284/B288/B292 FAX FORWARDING QUESTIONS

B276/B277 FAX FORWARDING QUESTIONS

B276/B277 FAX FORWARDING QUESTIONS

B276/B277 FAX FORWARDING QUESTIONS


C235/C244 SC 45-11
C235/C244 SC 45-11
C235/C244 SC 45-11
C235/C244 SC 45-12
C235/C244 SC 45-12
C235/C244 SC 45-12
D007/D008 FAX FORWARDING QUESTIONS
D007/D008 FAX FORWARDING QUESTIONS
D007/D008 FAX FORWARDING QUESTIONS
D009/D011/D012/D013 06-21 CODE

D009/D011/D012/D013 06-21 CODE

D009/D011/D012/D013 06-21 CODE

D009/D011/D012/D013 14-33, NO MAIL ADDRESS FOR MACHINE

D009/D011/D012/D013 15-03
Product Family Problem Desc
D009/D011/D012/D013 6-Jun

D009/D011/D012/D013 6-Jun

D009/D011/D012/D013 6-Jun

D009/D011/D012/D013 PROBLEM DIALING LONG DISTANCE CALLS

D009/D011/D012/D013 PROBLEM DIALING LONG DISTANCE CALLS

D009/D011/D012/D013 PROBLEM DIALING LONG DISTANCE CALLS

D009/D011/D012/D013 PROBLEM DIALING LONG DISTANCE CALLS

D009/D011/D012/D013 PASSWORDS

D009/D011/D012/D013 PASSWORDS

D009/D011/D012/D013 CANNOT SCAN TO E-MAIL

D009/D011/D012/D013 CANNOT SCAN TO E-MAIL

D009/D011/D012/D013 CANNOT SCAN TO E-MAIL

D009/D011/D012/D013 CANNOT SCAN TO E-MAIL

D009/D011/D012/D013 CANNOT SCAN TO E-MAIL

D009/D011/D012/D013 CANNOT SCAN TO E-MAIL

D009/D011/D012/D013 SCAN ROUTER CONFIG/INSTALL

D009/D011/D012/D013 USER TOOLS

D009/D011/D012/D013 USER TOOLS

D009/D011/D012/D013 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
Product Family Problem Desc
D009/D011/D012/D013 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
D009/D011/D012/D013 FIRMWARE LOADING ISSUES

D009/D011/D012/D013 FIRMWARE LOADING ISSUES

D009/D011/D012/D013 FIRMWARE LOADING ISSUES

D009/D011/D012/D013 NO TX/RX

D009/D011/D012/D013 NO TX/RX

D009/D011/D012/D013 SCAN TO FOLDER

D009/D011/D012/D013 SCAN TO FOLDER

D009/D011/D012/D013 SCAN TO FOLDER

D009/D011/D012/D013 SCAN TO FOLDER

D009/D011/D012/D013 SCAN TO FOLDER

D009/D011/D012/D013 SCAN TO FOLDER

D009/D011/D012/D013 SCAN TO FOLDER

D009/D011/D012/D013 SCAN TO FOLDER

D010 FAX FORWARDING QUESTIONS

D010 0-20
D010 0-20
D010 0-20
D010 0-20
D010 0-21
D010 0-21
D010 0-21
Product Family Problem Desc
D010 0-22

D010 00-88

D010 00-88

D010 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
D010 0-80

D010 0-80

D010 0-80

D010 0-82

D010 0-82

D010 0-82

D010 0-83

D010 0-83

D010 0-83

D010 02-12 CODE


D010 0-00
D010 0-00

D010 0-00
D010 0-00
D010 0-04
D010 0-04

D010 0-04
D010 0-05
D010 0-05
Product Family Problem Desc
D010 0-05

D010 0-05

D010 0-07

D010 0-07
D010 0-07
D010 0-07
D010 0-07
D010 0-07

D010 05-10 CODE


D010 02-50 CODE
D010 02-50 CODE
D014/D015 FAX FORWARDING QUESTIONS
D014/D015 FAX FORWARDING QUESTIONS

D014/D015 FAX FORWARDING QUESTIONS

D017/D018/D019/D020 FAX FORWARDING QUESTIONS

D017/D018/D019/D020 FAX FORWARDING QUESTIONS

D017/D018/D019/D020 FAX FORWARDING QUESTIONS

A257/A269/B023 FIERY

B064/B065 SCANNER FUNCTIONS


B064/B065 GLOBALSCAN CONFIG/INSTALL
B064/B065 SC 541
B064/B065 OPERATION PANEL DISPLAYS METRIC SIZES
B079/082/135/138/182/ USER CODE QUESTIONS
183
B089/B093 SC 541
B089/B093 SC 541
B089/B093 SC 541
Product Family Problem Desc
B089/B093 SC 541
B121/B122/B123 SC 990
B121/B122/B123 SC 990
B121/B122/B123 SC 990
B121/B122/B123 SC 990

B121/B122/B123 SC 984
B121/B122/B123 SC 984
B121/B122/B123 SC 984
B121/B122/B123 SC 982
B121/B122/B123 SC 982
B121/B122/B123 SC 982
B121/B122/B123 SC 981
B121/B122/B123 SC 981
B121/B122/B123 SC 981
B121/B122/B123 SC 981
B121/B122/B123 SC 964
B121/B122/B123 SC 955
B121/B122/B123 SC 954
B121/B122/B123 SC 929
B121/B122/B123 SC 929
B121/B122/B123 SC 929
B121/B122/B123 SC 925
B121/B122/B123 SC 921
B121/B122/B123 SC 920
B121/B122/B123 SC 901
B121/B122/B123 SC 901
B121/B122/B123 SC 901
B121/B122/B123 SC 900
B121/B122/B123 SC 870
B121/B122/B123 SC 868
B121/B122/B123 SC 868
B121/B122/B123 SC 867
B121/B122/B123 SC 866
Product Family Problem Desc
B121/B122/B123 SC 857
B121/B122/B123 SC 856
B121/B122/B123 SC 856
B121/B122/B123 SC 856
B121/B122/B123 SC 855
B121/B122/B123 SC 855
B121/B122/B123 SC 855
B132/B200 SCANNER FUNCTIONS
B132/B200 E 04
B132/B200 COLOR INCORRECT
B132/B200 SC 561
B140-B143/B163/B228 SC 818
B140-B143/B163/B228 SC 818
B140-B143/B163/B228 SC 818
B140-B143/B163/B228 SC 818
B140-B143/B163/B228 SCANNER FUNCTIONS
B140-B143/B163/B228 CONSTANT ADD PAPER / RESET TRAY
B178/B180/B202 PLEASE WAIT FUSER UP TO TEMP
B205/B209 JAM CODE 011
B222/B224/G878 COPYING IS DISPLAYED - NO OPERATION
B222/B224/G878 JAM REGISTRATION

B234/B235/B236 JAM CODE 115


B234/B235/B236 PRINT OPTION NOT RECOGNIZED
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 672
Product Family Problem Desc
B246/B248/B249 SCANNER FUNCTIONS
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 0-20
B246/B248/B249 0-20
B246/B248/B249 0-20
B246/B248/B249 0-21
B246/B248/B249 0-21
B246/B248/B249 0-21
C229/C233/C239 MASTER-CUT SHORT
C235/C244 REGISTRATION INCORRECT
C235/C244 MASTER FEED JAMS
C235/C244 MASTER FEED JAMS
C235/C244 MASTER FEED JAMS
C235/C244 MASTER FEED JAMS
C235/C244 SC 45-13
C235/C244 SC 45-13
C235/C244 SC 45-13
C235/C244 SC 45-20
C235/C244 SC 45-20
C235/C244 SC 45-21
C235/C244 SC 45-21
C235/C244 SC 45-22
C235/C244 SC 45-22
C235/C244 SC 45-23
C235/C244 SC 45-23
C235/C244 SC 45-30
C235/C244 SC 45-30
C235/C244 SC 45-31
C235/C244 SC 45-31
C235/C244 REGISTRATION INCORRECT
Product Family Problem Desc
C235/C244 REGISTRATION SIDE TO SIDE INCORRECT
C235/C244 IMAGE STRETCHED OR COMPRESSED

C235/C244 DARK IMAGE


C235/C244 MASTER FEED JAMS
C262/C265 MASTER EJECT JAMS
C267 JAM B
C269 INTERMITTENT JAMMING

D007/D008 JAM CODE 011


D009/D011/D012/D013 PLEASE WAIT - NO FUSER LAMPS

D014/D015 SCANNER FUNCTIONS


D014/D015 SCANNER CONFIGURATION
D014/D015 SCANNER CONFIGURATION
D014/D015 SC 816

D014/D015 FIERY
D014/D015 CANNOT SCAN TO E-MAIL
D014/D015 SC 230
D014/D015 SC 230
D014/D015 SC 230
D014/D015 SC 230
D014/D015 SC 231
D014/D015 SC 231
D014/D015 SC 231
D014/D015 SC 232
D014/D015 SC 232
D014/D015 SC 232
D014/D015 SC 233
D014/D015 SC 233
D014/D015 SC 233
D014/D015 SC 234
D014/D015 SC 234
D014/D015 SC 234
Product Family Problem Desc
D014/D015 SC 235
D014/D015 SC 235
D014/D015 SC 235
D014/D015 SC 236
D014/D015 SC 236
D014/D015 SC 236
D014/D015 SC 237
D014/D015 SC 237
D014/D015 SC 237
D052/D053/D054 SC 672
D052/D053/D054 SCANNER FUNCTIONS
D052/D053/D054 NO DIAL TONE
D052/D053/D054 USER TOOLS
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 670
D101/D102/D103 SCANNER FUNCTIONS
H523 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
B129/B130/B168 SC 144
B129/B130/B168 SC 820
B129/B130/B168 SC 824

B129/B130/B168 SC 143
B129/B130/B168 SC 143
B129/B130/B168 SC 143
B129/B130/B168 SC 143
Product Family Problem Desc
B129/B130/B168 SC 144

B129/B130/B168 SC 144
B129/B130/B168 SC 144
B129/B130/B168 SC 144
B129/B130/B168 SC 193
B129/B130/B168 SC 193
B129/B130/B168 SC 198
B129/B130/B168 SC 198
B129/B130/B168 SC 198
B129/B130/B168 SC 321
B129/B130/B168 SC 321

B129/B130/B168 SC 321
B129/B130/B168 SC 545
B129/B130/B168 SC 545
B129/B130/B168 SC 545
B129/B130/B168 SC 590
B129/B130/B168 SC 590
B129/B130/B168 SC 630
B129/B130/B168 SC 632
B129/B130/B168 SC 632
B129/B130/B168 SC 633
B129/B130/B168 SC 633
B129/B130/B168 SC 634
B129/B130/B168 SC 635
B129/B130/B168 SC 670
B129/B130/B168 SC 670
B129/B130/B168 SC 670
B129/B130/B168 SC 760
B129/B130/B168 SC 760
B129/B130/B168 SC 760
B129/B130/B168 SC 761
B129/B130/B168 SC 761
B129/B130/B168 SC 762
Product Family Problem Desc
B129/B130/B168 SC 762
B129/B130/B168 SC 800
B129/B130/B168 SC 804
B129/B130/B168 SC 818
B129/B130/B168 SC 818
B129/B130/B168 SC 818
B129/B130/B168 SC 819
B129/B130/B168 SC 819
B129/B130/B168 SC 820
B129/B130/B168 SC 820
B129/B130/B168 SC 820
B129/B130/B168 SC 821
B129/B130/B168 SC 823
B129/B130/B168 SC 823
B129/B130/B168 SC 824
B129/B130/B168 SC 824
B129/B130/B168 SC 826
B129/B130/B168 SC 827
B129/B130/B168 SC 827
B129/B130/B168 SC 828
B129/B130/B168 SC 828
B129/B130/B168 SC 829
B129/B130/B168 SC 829
B129/B130/B168 SC 838
B129/B130/B168 SC 850
B129/B130/B168 SC 850
B129/B130/B168 SC 851
B129/B130/B168 SC 851
B129/B130/B168 SC 853
B129/B130/B168 SC 853
B129/B130/B168 SC 853
B129/B130/B168 SC 854
B129/B130/B168 SC 854
B129/B130/B168 SC 855
Product Family Problem Desc
B129/B130/B168 SC 855
B129/B130/B168 SC 856
B129/B130/B168 SC 856
B147/B149/B190 LINES BLACK / LEAD TO TRAIL
B178/B180/B202 JAM CODE 125
B286/B289 PLEASE WAIT FUSER UP TO TEMP
D009/D011/D012/D013 NOISE

D010 VOLUME ADJUSTMENT

D010 06-06 CODE


D010 06-06 CODE
D010 06-06 CODE
D010 06-21 CODE

D010 06-21 CODE

D010 06-21 CODE


D010 14-33, NO MAIL ADDRESS FOR MACHINE
D010 15-03
D010 ALL FILES GO INTO MEMORY
D010 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D010 DATE AND TIME SETTINGS
D010 FAX OPTION NOT RECOGNIZED
D010 FAX OPTION NOT RECOGNIZED
D010 FAX OPTION NOT RECOGNIZED
D010 FAX OPTION NOT RECOGNIZED
D010 PROBLEM DIALING LONG DISTANCE CALLS
D010 PROBLEM DIALING LONG DISTANCE CALLS
D010 PROBLEM DIALING LONG DISTANCE CALLS
D010 PROBLEM DIALING LONG DISTANCE CALLS
D010 CANNOT SCAN TO E-MAIL

D010 CANNOT SCAN TO E-MAIL


D010 CANNOT SCAN TO E-MAIL
Product Family Problem Desc
D010 CANNOT SCAN TO E-MAIL

D010 CANNOT SCAN TO E-MAIL

D010 CANNOT SCAN TO E-MAIL

D010 CANNOT SCAN TO E-MAIL


D010 CANNOT SCAN TO E-MAIL
D010 CANNOT PRINT ACROSS NETWORK
D010 CANNOT PRINT ACROSS NETWORK

D010 CANNOT PRINT ACROSS NETWORK


D010 CANNOT PRINT ACROSS NETWORK
D010 SCAN ROUTER CONFIG/INSTALL

D010 USER TOOLS


D010 USER TOOLS

D010 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
D010 UNABLE TO RECEIVE FAXES ON CORRECT
PAPER SIZE.
D010 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
D010 FIRMWARE LOADING ISSUES
D010 FIRMWARE LOADING ISSUES
D010 FIRMWARE LOADING ISSUES

D010 KEY COUNTER INFORMATION


D010 KEY COUNTER INFORMATION

D010 NO TX/RX
D010 NO TX/RX
D010 SCAN TO FOLDER
D010 SCAN TO FOLDER

D010 SCAN TO FOLDER


Product Family Problem Desc
D010 SCAN TO FOLDER
D010 SCAN TO FOLDER
D010 SCAN TO FOLDER
D010 SCAN TO FOLDER

D010 SCAN TO FOLDER

D010 SCAN TO FOLDER


D010 SCAN TO FOLDER
D010 SCAN TO FOLDER
D010 SCAN TO FOLDER
D014/D015 SCAN TO FOLDER

D014/D015 SCAN TO FOLDER


D014/D015 SC 240
D014/D015 SC 240
D014/D015 SC 241
D014/D015 SC 241
D014/D015 SC 242
D014/D015 SC 242
D014/D015 SC 243
D014/D015 SC 243
D014/D015 SCAN TO FOLDER

D014/D015 SCAN TO FOLDER


D014/D015 SCAN TO FOLDER
D014/D015 SCAN TO FOLDER
D014/D015 SCAN TO FOLDER
D014/D015 SCAN TO FOLDER

D014/D015 SCAN TO FOLDER


Product Family Problem Desc
D014/D015 SCAN TO FOLDER
D014/D015 NO TX/RX
D014/D015 0-20
D014/D015 0-20
D014/D015 0-20
D014/D015 0-21
D014/D015 0-21
D014/D015 0-21
D014/D015 0-22

D014/D015 00-88

D014/D015 00-88

D014/D015 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
D014/D015 0-80

D014/D015 0-80

D014/D015 0-80

D014/D015 0-82

D014/D015 0-82

D014/D015 0-82

D014/D015 0-83

D014/D015 0-83

D014/D015 0-83

D014/D015 02-12 CODE


D014/D015 0-00
D014/D015 0-00
Product Family Problem Desc
D014/D015 0-00
D014/D015 0-00
D014/D015 0-04
D014/D015 0-04

D014/D015 0-04
D014/D015 0-05
D014/D015 0-05
D014/D015 0-05

D014/D015 0-05

D014/D015 0-07

D014/D015 0-07
D014/D015 0-07
D014/D015 0-07
D014/D015 0-07
D014/D015 0-07

D014/D015 05-10 CODE


D014/D015 05-10 CODE
D014/D015 05-10 CODE
D014/D015 VOLUME ADJUSTMENT

D014/D015 06-06 CODE


D014/D015 06-06 CODE
D014/D015 06-06 CODE
D014/D015 06-21 CODE

D014/D015 06-21 CODE

D014/D015 06-21 CODE


D014/D015 14-33, NO MAIL ADDRESS FOR MACHINE
D014/D015 15-03
D014/D015 6-Jun
Product Family Problem Desc
D014/D015 6-Jun
D014/D015 6-Jun
D014/D015 ALL FILES GO INTO MEMORY
B051/B052/B156 SC 570
B121/B122/B123 DISTORTED IMAGE
B262/B284/B288/B292 NO TX/RX
B262/B284/B288/B292 NO TX/RX
D009/D011/D012/D013 ADDRESS BOOK ERRORS

D009/D011/D012/D013 OVERTONING

D009/D011/D012/D013 DF JAMS

D009/D011/D012/D013 DEVELOPER AGITATION CODES

D009/D011/D012/D013 STAPLE JAMS

D009/D011/D012/D013 SC 120

D009/D011/D012/D013 NOISE

D009/D011/D012/D013 OVERTONING

D009/D011/D012/D013 OVERTONING

D009/D011/D012/D013 USER CODE QUESTIONS

D009/D011/D012/D013 ADDRESS BOOK ERRORS

D009/D011/D012/D013 LINES BLACK / LEAD TO TRAIL

D009/D011/D012/D013 PARTS

D009/D011/D012/D013 SCANNER OPTION NOT RECOGNIZED

D009/D011/D012/D013 NETWORK ERRORS


Product Family Problem Desc
D009/D011/D012/D013 PRINTS PAGES OVER AND OVER FROM RECEIVE
FILE
D009/D011/D012/D013 PRINTS JUNK

D009/D011/D012/D013 PRINTS JUNK

D009/D011/D012/D013 FIRMWARE LOADING ISSUES

D009/D011/D012/D013 SC 120

D009/D011/D012/D013 USER TOOLS

D009/D011/D012/D013 IMAGE DOES NOT ROTATE

D009/D011/D012/D013 HDD (COPIER) NOT RECOGNIZED

D009/D011/D012/D013 CONTROLLER CONFIG/INSTALL71340069

D009/D011/D012/D013 FINISHER INSTALL ISSUES

D017/D018/D019/D020 ADDRESS BOOK ERRORS

D017/D018/D019/D020 NETWORK ERRORS

D017/D018/D019/D020 PRINTS PAGES OVER AND OVER FROM RECEIVE


FILE
G081/G120/G121/G122 SC 302

G081/G120/G121/G122 SC 302

G081/G120/G121/G122 SC 302

G081/G120/G121/G122 SC 302

G081/G120/G121/G122 SC 302

G081/G120/G121/G122 SC 440
Product Family Problem Desc
G081/G120/G121/G122 SC 440

G081/G120/G121/G122 SC 440

G081/G120/G121/G122 SC 440

G081/G120/G121/G122 SC 440

G160/G161 SCANNER CONFIGURATION

G165/G166/G167 SC 400

H306/H310/H311 SCAN ROUTER ERRORS


A292/A293/B098 PARTS
B039/B040/B043/B120 SC 302
B039/B040/B043/B120 SC 302
B039/B040/B043/B120 SC 302
B051/B052/B156 SCANNER CONFIGURATION

B064/B065 SCANNER FUNCTIONS


B064/B065 SC 306
B070/B071 SCANNER FUNCTIONS
B079/082/135/138/182/ SCAN TO FOLDER
183
B125 ADD TONER CONDITION
B125 SC 980
B125 SC 980
B125 SC 980
B132/B200 SCANNER FUNCTIONS
B132/B200 JAM CODE 066
B140-B143/B163/B228 SC 569
B140-B143/B163/B228 SCANNER FUNCTIONS
B140-B143/B163/B228 SCANNER FUNCTIONS
B147/B149/B190 SCANNER FUNCTIONS
B178/B180/B202 SCANNER FUNCTIONS
B222/B224/G878 SCANNER FUNCTIONS
Product Family Problem Desc
B222/B224/G878 ERRATIC FINISHER OPERATION
B234/B235/B236 SCANNER FUNCTIONS
B234/B235/B236 USER TOOLS
B234/B235/B236 GENERAL INFORMATION
B234/B235/B236 CONTROLLER CONFIG/INSTALL
B234/B235/B236 THROUGH PUT QUESTIONS
B234/B235/B236 SCANNER FUNCTIONS
B234/B235/B236 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
B246/B248/B249 GENERAL INFORMATION
B246/B248/B249 BLOWN FUSE
B246/B248/B249 SCANNER FUNCTIONS
B246/B248/B249 STAMP DATA QUESTIONS
B276/B277 SCANNER CONFIGURATION

B276/B277 SCANNER CONFIGURATION

B276/B277 CONTROLLER CONFIG/INSTALL

B286/B289 SC 870
B295/B297 SCANNER FUNCTIONS
D007/D008 SCANNER FUNCTIONS

D009/D011/D012/D013 SCAN TO FOLDER

D009/D011/D012/D013 PASSWORDS

D009/D011/D012/D013 PASSWORDS

D009/D011/D012/D013 NOISE - FINISHER

D009/D011/D012/D013 SC 763

D009/D011/D012/D013 SC 763

D009/D011/D012/D013 SC 763
Product Family Problem Desc
D009/D011/D012/D013 SC 763

D009/D011/D012/D013 SC 764

D009/D011/D012/D013 SC 764

D009/D011/D012/D013 SC 764

D009/D011/D012/D013 SC 764

D009/D011/D012/D013 PARTS

D009/D011/D012/D013 PARTS

D009/D011/D012/D013 CANNOT SCAN TO E-MAIL

D009/D011/D012/D013 SCAN TO FOLDER

D009/D011/D012/D013 LAN FAX SPECIFICATIONS / DRIVER SELECTION

D009/D011/D012/D013 FINISHER ENTRANCE JAMS

D009/D011/D012/D013 SCAN ROUTER CONFIG/INSTALL

D009/D011/D012/D013 FINISHER ENTRANCE JAMS

D009/D011/D012/D013 ENVELOPES

D009/D011/D012/D013 PART DAMAGE

D009/D011/D012/D013 PAPER TRAY SELECTION FOR FAX

D009/D011/D012/D013 PAPER SIZE QUESTIONS

D009/D011/D012/D013 SC 763
Product Family Problem Desc
D009/D011/D012/D013 SC 764

D009/D011/D012/D013 NOISE

D010 LAN FAX SPECIFICATIONS / DRIVER SELECTION

D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 670
D014/D015 SC 670
D014/D015 SC 670
D014/D015 LAN FAX SPECIFICATIONS / DRIVER SELECTION

D014/D015 SCANNER FUNCTIONS

D017/D018/D019/D020 PAPER SIZE QUESTIONS

D017/D018/D019/D020 SCANNER FUNCTIONS

D052/D053/D054 SCANNER FUNCTIONS


D052/D053/D054 SCANNER FUNCTIONS
D052/D053/D054 SCANNER CONFIGURATION
D052/D053/D054 PUNCH HOLE POSITION
D101/D102/D103 SCANNER FUNCTIONS
D101/D102/D103 FIRMWARE UPDATES
G081/G120/G121/G122 SC 471

G081/G120/G121/G122 SC 471
Product Family Problem Desc
G081/G120/G121/G122 SC 471

G081/G120/G121/G122 SC 471

G081/G120/G121/G122 SC 487

G081/G120/G121/G122 SC 487

G081/G120/G121/G122 SC 530

G081/G120/G121/G122 SC 530

G081/G120/G121/G122 SC 531

G081/G120/G121/G122 SC 531

G081/G120/G121/G122 SC 532

G081/G120/G121/G122 SC 532

G081/G120/G121/G122 SC 543

G081/G120/G121/G122 SC 543

G081/G120/G121/G122 SC 543

G081/G120/G121/G122 SC 543

G081/G120/G121/G122 SC 544

G081/G120/G121/G122 SC 544

G081/G120/G121/G122 SC 544

G081/G120/G121/G122 SC 544

G081/G120/G121/G122 SC 544

G081/G120/G121/G122 SC 580
Product Family Problem Desc
G081/G120/G121/G122 SC 580

G081/G120/G121/G122 SC 580

G081/G120/G121/G122 SC 580

G081/G120/G121/G122 SC 581

G081/G120/G121/G122 SC 581

G081/G120/G121/G122 SC 622

G081/G120/G121/G122 SC 680

G081/G120/G121/G122 SC 680

G081/G120/G121/G122 COUNTER ISSUES

G081/G120/G121/G122 COUNTER ISSUES

H555/H556/H557 USER TOOLS


A250/B001 PCU COUNTER QUESTIONS

B039/B040/B043/B120 SC 302

B051/B052/B156 SC 520
B051/B052/B156 SC 520
B051/B052/B156 SC 520
B079/082/135/138/182/ OP PANEL BUTTONS - NO RESPONSE
183
D009/D011/D012/D013 DISTORTED IMAGE

D010 SC 203
D010 SC 203
D010 SC 203
D052/D053/D054 FINISHER INSTALL ISSUES
G081/G120/G121/G122 COLORS MISALIGNED
Product Family Problem Desc
G091/G094/G095/G112- PCU COUNTER QUESTIONS
G116
G160/G161 SC 195
H535/H537 FACSIMILE FEATURES
H555/H556/H557 G 3 KIT INSTALLATION / ISSUES
H555/H556/H557 CANNOT SCAN TO E-MAIL
H915/H916 GENERAL INFORMATION
H915/H916 GENERAL INFORMATION
A283/A284 JAM BYPASS
B044/B045/B046 TRANSMIT/ TX IMAGE REDUCED
B079/082/135/138/182/ TRANSMIT/ TX IMAGE REDUCED
183
B121/B122/B123 TRANSMIT/ TX IMAGE REDUCED
B129/B130/B168 TRANSMIT/ TX IMAGE REDUCED
B132/B200 SC 543
B132/B200 PARTS
B147/B149/B190 TRANSMIT/ TX IMAGE REDUCED
B178/B180/B202 TRANSMIT/ TX IMAGE REDUCED
B186 BLANK DISPLAY
B205/B209 SC 543
B205/B209 SC 543
B205/B209 SC 543
B205/B209 TRANSMIT/ TX IMAGE REDUCED
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 TRANSMIT/ TX IMAGE REDUCED
B229 TRANSMIT/ TX IMAGE REDUCED
B229 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B230/B237 TRANSMIT/ TX IMAGE REDUCED
B234/B235/B236 SC 360
B234/B235/B236 PLEASE WAIT FUSER UP TO TEMP
B234/B235/B236 LIGHT/FADED IMAGE
B246/B248/B249 SC 345
B246/B248/B249 TANDEM TRAY ISSUES
B246/B248/B249 TRANSMIT/ TX IMAGE REDUCED
Product Family Problem Desc
B259/B260/B261 TRANSMIT/ TX IMAGE REDUCED
B262/B284/B288/B292 USER TOOLS

B262/B284/B288/B292 TRANSMIT/ TX IMAGE REDUCED


B262/B284/B288/B292 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B262/B284/B288/B292 DISTORTED IMAGE
B264/B265 TRANSMIT/ TX IMAGE REDUCED
B264/B265 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B276/B277 USER TOOLS

B276/B277 USER TOOLS

B276/B277 TRANSMIT/ TX IMAGE REDUCED


B286/B289 SP MODES ARE IN JAPENESE
B291/B296 TRANSMIT/ TX IMAGE REDUCED
B291/B296 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
D007/D008 TRANSMIT/ TX IMAGE REDUCED
D007/D008 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
D009/D011/D012/D013 STAMP DATA QUESTIONS

D009/D011/D012/D013 PLEASE WAIT - NO FUSER LAMPS

D009/D011/D012/D013 SCAN TO FOLDER

D009/D011/D012/D013 TRANSMIT/ TX IMAGE REDUCED

D009/D011/D012/D013 PASSWORDS

D010 SCAN TO FOLDER


Product Family Problem Desc
D010 SCAN TO FOLDER

D010 USER TOOLS

D010 SC 997

D010 TX REPORT NOT PRINTING WHEN BIT SW ARE


SET CORRECTLY
D014/D015 COLORS MISALIGNED
D014/D015 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D014/D015 FAX OPTION NOT RECOGNIZED
D014/D015 FAX OPTION NOT RECOGNIZED
D014/D015 FAX OPTION NOT RECOGNIZED
D014/D015 FAX OPTION NOT RECOGNIZED
D014/D015 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D014/D015 PROBLEM DIALING LONG DISTANCE CALLS
D014/D015 PROBLEM DIALING LONG DISTANCE CALLS
D014/D015 PROBLEM DIALING LONG DISTANCE CALLS
D014/D015 PROBLEM DIALING LONG DISTANCE CALLS
D014/D015 TRANSMIT/ TX IMAGE REDUCED
D014/D015 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
D014/D015 PRINTS PAGES OVER AND OVER FROM RECEIVE
FILE
D014/D015 NUMBER OF RINGS UNTIL CALL IS DETECTED
D014/D015 PASSWORDS
D014/D015 PASSWORDS

D014/D015 CANNOT SCAN TO E-MAIL


D014/D015 CANNOT SCAN TO E-MAIL

D014/D015 CANNOT SCAN TO E-MAIL


Product Family Problem Desc
D014/D015 CANNOT SCAN TO E-MAIL

D014/D015 CANNOT SCAN TO E-MAIL

D014/D015 CANNOT SCAN TO E-MAIL

D014/D015 CANNOT SCAN TO NETWORK


D014/D015 CANNOT SCAN TO NETWORK

D014/D015 CANNOT SCAN TO NETWORK


D014/D015 UNABLE TO RECEIVE FAXES ON CORRECT
PAPER SIZE.
D014/D015 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
D014/D015 NO TX/RX
D014/D015 SCAN TO FOLDER

D014/D015 PAPER TRAY SELECTION FOR FAX

D014/D015 PASSWORDS
D014/D015 PASSWORDS

D014/D015 PASSWORDS

D017/D018/D019/D020 TRANSMIT/ TX IMAGE REDUCED

D017/D018/D019/D020 TX REPORT NOT PRINTING WHEN BIT SW ARE


SET CORRECTLY
D017/D018/D019/D020 SC 997

D017/D018/D019/D020 0-20

D017/D018/D019/D020 0-20
Product Family Problem Desc
D017/D018/D019/D020 0-20

D017/D018/D019/D020 0-20

D017/D018/D019/D020 PASSWORDS

D017/D018/D019/D020 PASSWORDS

D017/D018/D019/D020 PASSWORDS

D017/D018/D019/D020 PASSWORDS

D017/D018/D019/D020 PASSWORDS

D017/D018/D019/D020 CANNOT SCAN TO E-MAIL

D017/D018/D019/D020 CANNOT SCAN TO E-MAIL

D017/D018/D019/D020 CANNOT SCAN TO E-MAIL

D017/D018/D019/D020 CANNOT SCAN TO E-MAIL

D017/D018/D019/D020 CANNOT SCAN TO E-MAIL

D017/D018/D019/D020 CANNOT SCAN TO E-MAIL

D017/D018/D019/D020 CANNOT SCAN TO E-MAIL

D017/D018/D019/D020 CANNOT SCAN TO E-MAIL

D017/D018/D019/D020 CANNOT SCAN TO NETWORK

D017/D018/D019/D020 CANNOT SCAN TO NETWORK

D017/D018/D019/D020 CANNOT SCAN TO NETWORK

D017/D018/D019/D020 SCAN ROUTER CONFIG/INSTALL


Product Family Problem Desc
D017/D018/D019/D020 USER TOOLS

D017/D018/D019/D020 USER TOOLS

D017/D018/D019/D020 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 NO TX/RX

D017/D018/D019/D020 NO TX/RX

D052/D053/D054 SYSTEM
D052/D053/D054 TRANSMIT/ TX IMAGE REDUCED
D052/D053/D054 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
G060/G080/G082 TRANSMIT/ TX IMAGE REDUCED
G081/G120/G121/G122 COLORS MISALIGNED

H306/H310/H311 NIC FAX INSTALL


H555/H556/H557 G 3 KIT INSTALLATION / ISSUES
H915/H916 NO TX/RX
H915/H916 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
H915/H916 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
H915/H916 NO TX/RX
H915/H916 VOLUME ADJUSTMENT
H915/H916 VOLUME ADJUSTMENT
Product Family Problem Desc
H915/H916 VOLUME ADJUSTMENT
H915/H916 TTI/HEADER
H915/H916 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
A292/A293/B098 JAM CODE 004
A292/A293/B098 JAM CODE 069
B003/B004/B006/B007 STAMP DATA QUESTIONS

B003/B004/B006/B007 STAMP DATA QUESTIONS


B003/B004/B006/B007 STAMP DATA QUESTIONS
B003/B004/B006/B007 SC 547
B003/B004/B006/B007 SC 547
B003/B004/B006/B007 SC 547
B003/B004/B006/B007 SC 547
B064/B065 FINISHER TRAY DISPLAYS FULL
B064/B065 DJ 03
B064/B065 WASTE TONER FULL DISPLAYED
B070/B071 JAM CODE 020
B070/B071 FIERY
B079/082/135/138/182/ SC 819
183
B079/082/135/138/182/ SC 819
183
B121/B122/B123 SCANNER FUNCTIONS

B121/B122/B123 SCANNER FUNCTIONS


B125 SCANNER CONFIGURATION
B132/B200 TANDEM TRAY ISSUES
B132/B200 SCANNER CONFIGURATION
B140-B143/B163/B228 WASTE TONER FULL DISPLAYED
B140-B143/B163/B228 SCANNER CONFIGURATION
B178/B180/B202 SD CARD QUESTIONS
B205/B209 SC 991
B205/B209 LINE ON TRAIL EDGE
Product Family Problem Desc
B205/B209 SCANNER FUNCTIONS

B222/B224/G878 DF EXIT JAMS


B230/B237 SCAN TO FOLDER
B234/B235/B236 SCANNER CONFIGURATION
B246/B248/B249 OPERATION PANEL DISPLAYS METRIC SIZES
B246/B248/B249 WASTE TONER FULL DISPLAYED
B246/B248/B249 SCANNER CONFIGURATION
B246/B248/B249 SCANNER CONFIGURATION
B259/B260/B261 CANNOT SCAN TO LOCAL PC
B259/B260/B261 CANNOT SCAN TO LOCAL PC
B259/B260/B261 CANNOT SCAN TO LOCAL PC
B259/B260/B261 LINE ON TRAIL EDGE

B259/B260/B261 SCANNER FUNCTIONS

B259/B260/B261 SCANNER FUNCTIONS


B259/B260/B261 CANNOT SCAN TO LOCAL PC
B262/B284/B288/B292 LINE ON TRAIL EDGE

B262/B284/B288/B292 SCANNER FUNCTIONS

B262/B284/B288/B292 SCANNER FUNCTIONS

B262/B284/B288/B292 SCANNER FUNCTIONS


B262/B284/B288/B292 CANNOT SCAN TO LOCAL PC
B264/B265 SC 672
B264/B265 SC 672
B264/B265 SC 672
B264/B265 SC 672
B264/B265 SC 672
B276/B277 CANNOT SCAN TO LOCAL PC
B276/B277 CANNOT SCAN TO LOCAL PC

B276/B277 CANNOT SCAN TO LOCAL PC


B276/B277 CANNOT SCAN TO LOCAL PC
Product Family Problem Desc
B276/B277 CANNOT SCAN TO LOCAL PC
B276/B277 LINE ON TRAIL EDGE

B276/B277 SCANNER FUNCTIONS

B276/B277 SCANNER FUNCTIONS

B276/B277 SCANNER FUNCTIONS


B276/B277 CANNOT SCAN TO LOCAL PC
B286/B289 CONTROLLER CONFIG/INSTALL
B286/B289 SC 819
B286/B289 SC 819
B286/B289 SC 819
B286/B289 SC 820
B286/B289 SC 820
B286/B289 SC 820
B286/B289 SC 821
B286/B289 SC 822
B286/B289 SC 822
B286/B289 SC 822
B286/B289 SC 822
B286/B289 SC 823
B286/B289 SC 824
B286/B289 SC 827
B286/B289 SC 827
B286/B289 SC 828
B286/B289 SC 828
B286/B289 SC 829
B286/B289 SC 829
B286/B289 SC 838
B286/B289 SC 853
B286/B289 SC 854
B286/B289 SC 855
B286/B289 SC 856
B286/B289 SC 856
Product Family Problem Desc
B286/B289 SC 857
B286/B289 SC 857
B286/B289 SC 860
B286/B289 SC 863
B286/B289 SC 864
B286/B289 SC 865
B286/B289 SC 866
B295/B297 BACKGROUND-DIRTY/GRAY
B295/B297 SC 672
B295/B297 BACKGROUND-DIRTY/GRAY
C229/C233/C239 IMAGE SHIFTING
C231/C237/C238/C248 CONTROLLER CONFIG/INSTALL
D007/D008 LINE ON TRAIL EDGE

D007/D008 SCANNER FUNCTIONS

D009/D011/D012/D013 CANNOT SCAN TO LOCAL PC

D009/D011/D012/D013 CANNOT SCAN TO LOCAL PC

D009/D011/D012/D013 CANNOT SCAN TO LOCAL PC

D009/D011/D012/D013 CANNOT SCAN TO LOCAL PC

D009/D011/D012/D013 SCANNER FUNCTIONS

D009/D011/D012/D013 SC 302

D009/D011/D012/D013 SCANNER FUNCTIONS

D009/D011/D012/D013 LINE ON TRAIL EDGE

D009/D011/D012/D013 SCANNER FUNCTIONS

D009/D011/D012/D013 SCANNER FUNCTIONS

D009/D011/D012/D013 SCANNER FUNCTIONS


Product Family Problem Desc
D009/D011/D012/D013 CANNOT SCAN TO LOCAL PC

D010 CANNOT SCAN TO LOCAL PC


D010 CANNOT SCAN TO LOCAL PC

D010 CANNOT SCAN TO LOCAL PC


D010 CANNOT SCAN TO LOCAL PC
D010 CANNOT SCAN TO LOCAL PC
D010 LINE ON TRAIL EDGE

D010 SCANNER FUNCTIONS

D010 SCANNER FUNCTIONS


D010 CANNOT SCAN TO LOCAL PC
D014/D015 SCANNER FUNCTIONS

D014/D015 FIERY

D014/D015 CANNOT SCAN TO LOCAL PC


D014/D015 CANNOT SCAN TO LOCAL PC

D014/D015 CANNOT SCAN TO LOCAL PC


D014/D015 CANNOT SCAN TO LOCAL PC
D014/D015 SC 501
D014/D015 SC 501
D014/D015 SC 501
D014/D015 SC 501
D014/D015 SC 501
D014/D015 SCANNER CONFIGURATION
D014/D015 SCANNER FUNCTIONS
D014/D015 LINE ON TRAIL EDGE

D014/D015 SCANNER FUNCTIONS


D014/D015 SCANNER FUNCTIONS

D014/D015 CANNOT SCAN TO LOCAL PC


Product Family Problem Desc
D017/D018/D019/D020 30724

D017/D018/D019/D020 CANNOT SCAN TO LOCAL PC

D017/D018/D019/D020 CANNOT SCAN TO LOCAL PC

D017/D018/D019/D020 CANNOT SCAN TO LOCAL PC

D017/D018/D019/D020 CANNOT SCAN TO LOCAL PC

D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 SCAN TO FOLDER


Product Family Problem Desc
D017/D018/D019/D020 SCAN TO FOLDER

D017/D018/D019/D020 USER TOOLS

D017/D018/D019/D020 LINE ON TRAIL EDGE

D017/D018/D019/D020 SCANNER FUNCTIONS

D017/D018/D019/D020 SCANNER FUNCTIONS

D017/D018/D019/D020 SCANNER FUNCTIONS

D017/D018/D019/D020 SCANNER FUNCTIONS

D017/D018/D019/D020 SC 542

D017/D018/D019/D020 SC 101

D017/D018/D019/D020 SC 101

D017/D018/D019/D020 SC 101

D017/D018/D019/D020 SC 101

D017/D018/D019/D020 SC 101

D017/D018/D019/D020 SC 101

D052/D053/D054 USER TOOLS


D052/D053/D054 CONTROLLER CONFIG/INSTALL
D052/D053/D054 WASTE TONER FULL DISPLAYED
D052/D053/D054 SCANNER CONFIGURATION
D052/D053/D054 PASSWORDS
D052/D053/D054 PASSWORDS

D052/D053/D054 PASSWORDS
Product Family Problem Desc
D052/D053/D054 CANNOT SCAN TO E-MAIL
D052/D053/D054 CANNOT SCAN TO E-MAIL

D052/D053/D054 CANNOT SCAN TO E-MAIL


D052/D053/D054 CANNOT SCAN TO E-MAIL

D052/D053/D054 CANNOT SCAN TO E-MAIL

D052/D053/D054 CANNOT SCAN TO E-MAIL

D052/D053/D054 CANNOT SCAN TO LOCAL PC


D052/D053/D054 CANNOT SCAN TO LOCAL PC

D052/D053/D054 CANNOT SCAN TO LOCAL PC


D052/D053/D054 CANNOT SCAN TO LOCAL PC
D052/D053/D054 CANNOT SCAN TO NETWORK
D052/D053/D054 CANNOT SCAN TO NETWORK
D052/D053/D054 CANNOT SCAN TO NETWORK
D052/D053/D054 USER TOOLS

D052/D053/D054 FIRMWARE LOADING ISSUES


D052/D053/D054 FIRMWARE LOADING ISSUES
D052/D053/D054 SCAN TO FOLDER

D052/D053/D054 SCAN TO FOLDER


D052/D053/D054 SCAN TO FOLDER
D052/D053/D054 SCAN TO FOLDER
D052/D053/D054 SCAN TO FOLDER
D052/D053/D054 SCAN TO FOLDER

D052/D053/D054 SCAN TO FOLDER

D052/D053/D054 SCAN TO FOLDER


D052/D053/D054 SCAN TO FOLDER
Product Family Problem Desc
D052/D053/D054 SCAN TO FOLDER

D052/D053/D054 SCAN TO FOLDER


D052/D053/D054 SCAN TO FOLDER

D052/D053/D054 USER TOOLS

D052/D053/D054 SC 997

D052/D053/D054 LINE ON TRAIL EDGE

D052/D053/D054 SCANNER FUNCTIONS


D052/D053/D054 SCANNER FUNCTIONS

D052/D053/D054 CANNOT SCAN TO LOCAL PC


D101/D102/D103 GLOBALSCAN CONFIG/INSTALL
D101/D102/D103 SCANNER CONFIGURATION
D101/D102/D103 SCANNER CONFIGURATION
D101/D102/D103 PASSWORDS
D101/D102/D103 PASSWORDS

D101/D102/D103 PASSWORDS
D101/D102/D103 CANNOT SCAN TO E-MAIL

D101/D102/D103 CANNOT SCAN TO E-MAIL


D101/D102/D103 CANNOT SCAN TO E-MAIL
D101/D102/D103 CANNOT SCAN TO E-MAIL

D101/D102/D103 CANNOT SCAN TO E-MAIL

D101/D102/D103 CANNOT SCAN TO E-MAIL


Product Family Problem Desc
D101/D102/D103 LINE ON TRAIL EDGE

D101/D102/D103 SCANNER FUNCTIONS


D101/D102/D103 SCANNER FUNCTIONS
D101/D102/D103 SCANNER FUNCTIONS

D101/D102/D103 CANNOT SCAN TO E-MAIL


D101/D102/D103 CANNOT SCAN TO LOCAL PC

D101/D102/D103 CANNOT SCAN TO LOCAL PC


D101/D102/D103 CANNOT SCAN TO LOCAL PC
D101/D102/D103 CANNOT SCAN TO NETWORK
D101/D102/D103 CANNOT SCAN TO NETWORK
D101/D102/D103 CANNOT SCAN TO NETWORK
D101/D102/D103 FIRMWARE LOADING ISSUES
D101/D102/D103 FIRMWARE LOADING ISSUES
D101/D102/D103 SCAN TO FOLDER

D101/D102/D103 SCAN TO FOLDER


D101/D102/D103 SCAN TO FOLDER
D101/D102/D103 SCAN TO FOLDER
D101/D102/D103 SCAN TO FOLDER
D101/D102/D103 SCAN TO FOLDER

D101/D102/D103 SCAN TO FOLDER

D101/D102/D103 SCAN TO FOLDER


D101/D102/D103 SCAN TO FOLDER
D101/D102/D103 SCAN TO FOLDER
D101/D102/D103 SCAN TO FOLDER

D101/D102/D103 SCAN TO FOLDER


D101/D102/D103 SCAN TO FOLDER

H306/H310/H311 VOLUME ADJUSTMENT


Product Family Problem Desc
H306/H310/H311 SCAN ROUTER ERRORS

A229 SC 990
A741 CONTROLLER CONFIG/INSTALL
B121/B122/B123 USER TOOLS
B132/B200 LIGHT/FADED IMAGE
B140-B143/B163/B228 JAM CODE 004
B140-B143/B163/B228 SC 511
B205/B209 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B205/B209 0-20
B205/B209 0-20
B205/B209 0-20
B205/B209 0-20
B205/B209 0-21
B205/B209 0-21
B205/B209 0-21
B205/B209 0-22

B205/B209 00-88

B205/B209 00-88

B205/B209 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
B205/B209 0-80

B205/B209 0-80

B205/B209 0-80

B205/B209 0-82

B205/B209 0-82

B205/B209 0-82
Product Family Problem Desc
B205/B209 0-83

B205/B209 0-83

B205/B209 0-83

B205/B209 02-12 CODE


B205/B209 0-00
B205/B209 0-00

B205/B209 0-00
B205/B209 0-00
B205/B209 0-04
B205/B209 0-04

B205/B209 0-04
B205/B209 0-05
B205/B209 0-05
B205/B209 0-05

B205/B209 0-05

B205/B209 0-07

B205/B209 0-07
B205/B209 0-07
B205/B209 0-07
B205/B209 0-07
B205/B209 0-07

B205/B209 05-10 CODE


B205/B209 02-50 CODE
B205/B209 02-50 CODE
B205/B209 VOLUME ADJUSTMENT
B205/B209 06-06 CODE
B205/B209 06-06 CODE
Product Family Problem Desc
B205/B209 06-21 CODE

B205/B209 06-21 CODE

B205/B209 06-21 CODE


B205/B209 14-33, NO MAIL ADDRESS FOR MACHINE
B205/B209 15-03
B205/B209 FAX FORWARDING QUESTIONS

B205/B209 FAX FORWARDING QUESTIONS


B205/B209 FAX FORWARDING QUESTIONS

B205/B209 FAX FORWARDING QUESTIONS


B205/B209 ALL FILES GO INTO MEMORY
B205/B209 CANNOT COMMUNICATE WITH PC -BASED
FAXES
B205/B209 FAX OPTION NOT RECOGNIZED
B205/B209 FAX OPTION NOT RECOGNIZED
B205/B209 FAX OPTION NOT RECOGNIZED
B205/B209 FAX OPTION NOT RECOGNIZED
B205/B209 PROBLEM DIALING LONG DISTANCE CALLS
B205/B209 PROBLEM DIALING LONG DISTANCE CALLS
B205/B209 PROBLEM DIALING LONG DISTANCE CALLS
B205/B209 PROBLEM DIALING LONG DISTANCE CALLS
B205/B209 PASSWORDS

B205/B209 PASSWORDS
B205/B209 PASSWORDS
B205/B209 CANNOT SCAN TO E-MAIL
B205/B209 CANNOT SCAN TO E-MAIL

B205/B209 CANNOT SCAN TO E-MAIL


B205/B209 CANNOT SCAN TO E-MAIL

B205/B209 CANNOT SCAN TO E-MAIL


Product Family Problem Desc
B205/B209 CANNOT SCAN TO E-MAIL

B205/B209 CANNOT SCAN TO E-MAIL


B205/B209 CANNOT SCAN TO E-MAIL
B205/B209 CANNOT SCAN TO LOCAL PC
B205/B209 CANNOT SCAN TO LOCAL PC

B205/B209 CANNOT SCAN TO LOCAL PC


B205/B209 CANNOT SCAN TO LOCAL PC
B205/B209 CANNOT SCAN TO LOCAL PC
B205/B209 SCANNER FUNCTIONS
B205/B209 SCANNER FUNCTIONS

B205/B209 USER TOOLS


B205/B209 USER TOOLS
B205/B209 UNABLE TO RECEIVE FAXES ON CORRECT
PAPER SIZE.
B205/B209 BLACK LINE LEAD TO TRAIL DF ONLY
B205/B209 FIRMWARE LOADING ISSUES
B205/B209 FIRMWARE LOADING ISSUES
B205/B209 FIRMWARE LOADING ISSUES
B205/B209 KEY COUNTER INFORMATION
B205/B209 SCAN TO FOLDER

B205/B209 SCAN TO FOLDER


B205/B209 SCAN TO FOLDER
B205/B209 SCAN TO FOLDER
B205/B209 SCAN TO FOLDER
B205/B209 SCAN TO FOLDER

B205/B209 SCAN TO FOLDER


B205/B209 SCAN TO FOLDER
B205/B209 SCAN TO FOLDER
B205/B209 SCAN TO FOLDER
B205/B209 SCAN TO FOLDER
Product Family Problem Desc
B205/B209 SCAN TO FOLDER

B222/B224/G878 TX REPORT NOT PRINTING WHEN BIT SW ARE


SET CORRECTLY
B222/B224/G878 06-06 CODE
B222/B224/G878 0-21
B222/B224/G878 0-21
B222/B224/G878 0-21
B222/B224/G878 0-22

B222/B224/G878 00-88

B222/B224/G878 00-88

B222/B224/G878 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
B222/B224/G878 0-80

B222/B224/G878 0-80

B222/B224/G878 0-80

B222/B224/G878 0-82

B222/B224/G878 0-82

B222/B224/G878 0-82

B222/B224/G878 0-83

B222/B224/G878 0-83

B222/B224/G878 0-83

B222/B224/G878 02-12 CODE


B222/B224/G878 0-00
B222/B224/G878 0-00

B222/B224/G878 0-00
Product Family Problem Desc
B222/B224/G878 0-00
B222/B224/G878 0-04
B222/B224/G878 0-04

B222/B224/G878 0-04
B222/B224/G878 0-05
B222/B224/G878 0-05
B222/B224/G878 0-05

B222/B224/G878 0-05

B222/B224/G878 0-07

B222/B224/G878 0-07
B222/B224/G878 0-07
B222/B224/G878 0-07
B222/B224/G878 0-07
B222/B224/G878 0-07

B222/B224/G878 05-10 CODE


B222/B224/G878 VOLUME ADJUSTMENT
B222/B224/G878 06-06 CODE
B222/B224/G878 06-06 CODE
B222/B224/G878 06-21 CODE

B222/B224/G878 06-21 CODE

B222/B224/G878 06-21 CODE


B222/B224/G878 15-03
B222/B224/G878 CANNOT COMMUNICATE WITH PC -BASED
FAXES
B222/B224/G878 FAX OPTION NOT RECOGNIZED
B222/B224/G878 FAX OPTION NOT RECOGNIZED
B222/B224/G878 FAX OPTION NOT RECOGNIZED
B222/B224/G878 FAX OPTION NOT RECOGNIZED
B222/B224/G878 PROBLEM DIALING LONG DISTANCE CALLS
Product Family Problem Desc
B222/B224/G878 PROBLEM DIALING LONG DISTANCE CALLS
B222/B224/G878 PROBLEM DIALING LONG DISTANCE CALLS
B222/B224/G878 PROBLEM DIALING LONG DISTANCE CALLS
B222/B224/G878 PASSWORDS
B222/B224/G878 PASSWORDS

B222/B224/G878 PASSWORDS
B222/B224/G878 CANNOT SCAN TO E-MAIL
B222/B224/G878 CANNOT SCAN TO E-MAIL

B222/B224/G878 CANNOT SCAN TO E-MAIL


B222/B224/G878 CANNOT SCAN TO E-MAIL

B222/B224/G878 CANNOT SCAN TO E-MAIL

B222/B224/G878 CANNOT SCAN TO E-MAIL

B222/B224/G878 CANNOT SCAN TO E-MAIL


B222/B224/G878 CANNOT SCAN TO LOCAL PC
B222/B224/G878 CANNOT SCAN TO LOCAL PC

B222/B224/G878 CANNOT SCAN TO LOCAL PC


B222/B224/G878 CANNOT SCAN TO LOCAL PC
B222/B224/G878 CANNOT SCAN TO LOCAL PC
B222/B224/G878 CANNOT PRINT ACROSS NETWORK
B222/B224/G878 CANNOT PRINT ACROSS NETWORK
B222/B224/G878 CANNOT PRINT ACROSS NETWORK
B222/B224/G878 CANNOT PRINT ACROSS NETWORK
B222/B224/G878 SCANNER FUNCTIONS
B222/B224/G878 SCANNER FUNCTIONS
B222/B224/G878 SCANNER FUNCTIONS

B222/B224/G878 LINE ON TRAIL EDGE

B222/B224/G878 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
Product Family Problem Desc
B222/B224/G878 BLACK LINE LEAD TO TRAIL DF ONLY
B234/B235/B236 PUNCH QUESTIONS

B246/B248/B249 SCANNER CONFIGURATION


B246/B248/B249 USER TOOLS

B246/B248/B249 SC 501
B246/B248/B249 SC 501
B262/B284/B288/B292 PASSWORDS
B262/B284/B288/B292 KEY COUNTER INFORMATION

B262/B284/B288/B292 PASSWORDS
B276/B277 CANNOT PRINT ACROSS NETWORK
B276/B277 CANNOT PRINT ACROSS NETWORK
B276/B277 KEY COUNTER INFORMATION

B276/B277 CANNOT PRINT ACROSS NETWORK


B276/B277 PASSWORDS
B286/B289 SC 861
B286/B289 SC 861
B286/B289 SC 861
B286/B289 SC 861
B286/B289 SC 867
B286/B289 SC 868
B286/B289 SC 868
B286/B289 SC 870
B286/B289 SC 873
B286/B289 SC 873
B286/B289 SC 874
B286/B289 SC 874
B286/B289 SC 875
B286/B289 SC 880
B286/B289 SC 900
B286/B289 SC 900
B286/B289 SC 901
Product Family Problem Desc
B286/B289 SC 901
D007/D008 CANNOT SCAN TO E-MAIL
D007/D008 CANNOT SCAN TO E-MAIL
D007/D008 CANNOT SCAN TO E-MAIL
D007/D008 PASSWORDS
D007/D008 SCANNER FUNCTIONS
D007/D008 USER TOOLS

D007/D008 USER TOOLS


D007/D008 USER TOOLS

D007/D008 PAPER TRAY SELECTION FOR FAX


D007/D008 0-20
D007/D008 0-20
D007/D008 0-20
D007/D008 0-20
D007/D008 0-21
D007/D008 0-21
D007/D008 0-21
D007/D008 0-22

D007/D008 00-88

D007/D008 00-88

D007/D008 0-80

D007/D008 0-80

D007/D008 0-80

D007/D008 0-82

D007/D008 0-82
Product Family Problem Desc
D007/D008 0-82

D007/D008 0-83

D007/D008 0-83

D007/D008 0-83

D007/D008 02-12 CODE


D007/D008 0-00
D007/D008 0-00

D007/D008 0-00
D007/D008 0-00
D007/D008 0-04
D007/D008 0-04

D007/D008 0-04
D007/D008 0-05
D007/D008 0-05
D007/D008 0-05

D007/D008 0-05

D007/D008 0-07

D007/D008 0-07
D007/D008 0-07
D007/D008 0-07
D007/D008 0-07
D007/D008 0-07

D007/D008 05-10 CODE


D007/D008 02-50 CODE
D007/D008 02-50 CODE
D007/D008 VOLUME ADJUSTMENT
Product Family Problem Desc
D007/D008 06-06 CODE
D007/D008 06-06 CODE
D007/D008 06-06 CODE
D007/D008 06-21 CODE

D007/D008 06-21 CODE

D007/D008 06-21 CODE


D007/D008 14-33, NO MAIL ADDRESS FOR MACHINE
D007/D008 15-03
D007/D008 15-03
D007/D008 FAX FORWARDING QUESTIONS
D007/D008 ALL FILES GO INTO MEMORY
D007/D008 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D007/D008 FAX OPTION NOT RECOGNIZED
D007/D008 FAX OPTION NOT RECOGNIZED
D007/D008 FAX OPTION NOT RECOGNIZED
D007/D008 FAX OPTION NOT RECOGNIZED
D007/D008 PROBLEM DIALING LONG DISTANCE CALLS
D007/D008 PROBLEM DIALING LONG DISTANCE CALLS
D007/D008 PROBLEM DIALING LONG DISTANCE CALLS
D007/D008 PROBLEM DIALING LONG DISTANCE CALLS
D007/D008 PASSWORDS
D007/D008 PASSWORDS

D007/D008 CANNOT SCAN TO E-MAIL

D007/D008 CANNOT SCAN TO E-MAIL


D007/D008 CANNOT SCAN TO E-MAIL

D007/D008 CANNOT SCAN TO E-MAIL

D007/D008 CANNOT SCAN TO E-MAIL

D007/D008 CANNOT SCAN TO E-MAIL


Product Family Problem Desc
D007/D008 CANNOT SCAN TO E-MAIL
D007/D008 CANNOT SCAN TO LOCAL PC
D007/D008 CANNOT SCAN TO LOCAL PC

D007/D008 CANNOT SCAN TO LOCAL PC


D007/D008 CANNOT SCAN TO LOCAL PC
D007/D008 CANNOT SCAN TO LOCAL PC
D007/D008 CANNOT PRINT ACROSS NETWORK
D007/D008 CANNOT PRINT ACROSS NETWORK
D007/D008 CANNOT PRINT ACROSS NETWORK
D007/D008 SCANNER FUNCTIONS
D007/D008 UNABLE TO RECEIVE FAXES ON CORRECT
PAPER SIZE.
D007/D008 BLACK LINE LEAD TO TRAIL DF ONLY
D007/D008 FIRMWARE LOADING ISSUES
D007/D008 FIRMWARE LOADING ISSUES
D007/D008 KEY COUNTER INFORMATION
D007/D008 KEY COUNTER INFORMATION

D007/D008 SCAN TO FOLDER

D007/D008 SCAN TO FOLDER


D007/D008 SCAN TO FOLDER
D007/D008 SCAN TO FOLDER
D007/D008 SCAN TO FOLDER
D007/D008 SCAN TO FOLDER

D007/D008 SCAN TO FOLDER

D007/D008 SCAN TO FOLDER


D007/D008 SCAN TO FOLDER
D007/D008 SCAN TO FOLDER
D007/D008 SCAN TO FOLDER
Product Family Problem Desc
D007/D008 SCAN TO FOLDER

D007/D008 SCAN TO FOLDER


D007/D008 SCAN TO FOLDER

D010 PASSWORDS
D010 PASSWORDS

D010 PASSWORDS
D014/D015 SC 268
D017/D018/D019/D020 SC 541

D017/D018/D019/D020 SC 541

D017/D018/D019/D020 SC 541

D017/D018/D019/D020 SC 541

D017/D018/D019/D020 SC 541

D017/D018/D019/D020 SC 542

D017/D018/D019/D020 SC 542

D017/D018/D019/D020 SC 542

D017/D018/D019/D020 SC 542

D017/D018/D019/D020 SC 542

D017/D018/D019/D020 SC 543

D017/D018/D019/D020 SC 543

D017/D018/D019/D020 SC 543

D017/D018/D019/D020 JAM CODE 003


Product Family Problem Desc
D017/D018/D019/D020 JAM CODE 003

D017/D018/D019/D020 JAM CODE 003

D101/D102/D103 CANNOT SCAN TO LOCAL PC


D101/D102/D103 USER TOOLS

H555/H556/H557 SC 392
H555/H556/H557 SC 322

H555/H556/H557 SC 550

H555/H556/H557 SC 552
H555/H556/H557 SC 544

H555/H556/H557 SC 542

H555/H556/H557 SC 548
H555/H556/H557 SC 548

H555/H556/H557 SC 547

H555/H556/H557 SC 101
H555/H556/H557 SC 101
H555/H556/H557 SC 101
H555/H556/H557 SC 302
H555/H556/H557 SC 302
H555/H556/H557 SC 302
H555/H556/H557 SC 320
H555/H556/H557 SC 320
H555/H556/H557 SC 320
H555/H556/H557 SC 391
H555/H556/H557 SC 391
H555/H556/H557 SC 401
H555/H556/H557 SC 401
Product Family Problem Desc
H555/H556/H557 SC 401
H555/H556/H557 SC 401
H555/H556/H557 SC 402
H555/H556/H557 SC 402
H555/H556/H557 SC 402
H555/H556/H557 SC 402
H555/H556/H557 SC 500
H555/H556/H557 SC 500
H555/H556/H557 SC 500
H555/H556/H557 SC 543
H555/H556/H557 SC 543
H555/H556/H557 SC 546
H555/H556/H557 SC 546
H555/H556/H557 SC 546
H555/H556/H557 SC 547
H555/H556/H557 SC 549
H555/H556/H557 SC 549
H555/H556/H557 SC 551
H555/H556/H557 SC 552

H555/H556/H557 SC 692
H555/H556/H557 SC 692
H555/H556/H557 SC 692

H555/H556/H557 SC 2001
H555/H556/H557 SC 392
H555/H556/H557 SC 542
H555/H556/H557 SC 542
H555/H556/H557 SC 542
H555/H556/H557 SC 542
H555/H556/H557 SC 542
H555/H556/H557 SC 543

H555/H556/H557 SC 544
H555/H556/H557 SC 544
Product Family Problem Desc
H555/H556/H557 SC 544
H555/H556/H557 SC 546

H555/H556/H557 SC 547
H555/H556/H557 SC 547
H555/H556/H557 SC 549

H555/H556/H557 SC 551

H915/H916 NUMBER OF RINGS UNTIL CALL IS DETECTED


A163/A251/A252/B047/B E 18
048
B051/B052/B156 SC 570
B079/082/135/138/182/ SC 350
183
B079/082/135/138/182/ SC 350
183
B079/082/135/138/182/ SC 350
183
B079/082/135/138/182/ SC 350
183
B079/082/135/138/182/ SC 350
183
B079/082/135/138/182/ SC 350
183
B079/082/135/138/182/ SC 350
183
B079/082/135/138/182/ SC 350
183
B079/082/135/138/182/ SC 350
183
B079/082/135/138/182/ SC 350
183
B079/082/135/138/182/ IMAGE STRETCHED OR COMPRESSED
183
B129/B130/B168 FAX FORWARDING QUESTIONS
B129/B130/B168 FAX FORWARDING QUESTIONS
B222/B224/G878 SC 672
Product Family Problem Desc
B264/B265 CLOSE DOORS/COVERS INDICATION
B276/B277 CHECKERED MARK ON/OFF
D007/D008 SC 901
D007/D008 SC 901
D009/D011/D012/D013 WASTE TONER FULL DISPLAYED

D009/D011/D012/D013 LPR PRINTING

D017/D018/D019/D020 SC 121

D017/D018/D019/D020 SC 121

D017/D018/D019/D020 SC 121

D017/D018/D019/D020 SC 121

D017/D018/D019/D020 SC 121

D017/D018/D019/D020 SC 141

D017/D018/D019/D020 SC 141

D017/D018/D019/D020 SC 141

D017/D018/D019/D020 SC 142

D017/D018/D019/D020 SC 142

D017/D018/D019/D020 SC 142

D017/D018/D019/D020 SC 142

D017/D018/D019/D020 SC 142

D017/D018/D019/D020 SC 142

D017/D018/D019/D020 SC 142
Product Family Problem Desc
D017/D018/D019/D020 SC 143

D017/D018/D019/D020 SC 143

D017/D018/D019/D020 SC 143

D017/D018/D019/D020 SC 143

D017/D018/D019/D020 SC 143

D017/D018/D019/D020 SC 143

D017/D018/D019/D020 SC 143

D017/D018/D019/D020 SC 161

D017/D018/D019/D020 SC 161

D017/D018/D019/D020 SC 161

D017/D018/D019/D020 SC 165

D017/D018/D019/D020 SC 165

D017/D018/D019/D020 SC 240

D017/D018/D019/D020 SC 240

D017/D018/D019/D020 SC 240

D017/D018/D019/D020 SC 240

D017/D018/D019/D020 SC 230

D017/D018/D019/D020 SC 230

D017/D018/D019/D020 SC 230

D017/D018/D019/D020 SC 231
Product Family Problem Desc
D017/D018/D019/D020 SC 231

D017/D018/D019/D020 SC 231

D017/D018/D019/D020 SC 302

D017/D018/D019/D020 SC 302

D017/D018/D019/D020 SC 350

D017/D018/D019/D020 SC 350

D017/D018/D019/D020 SC 350

D017/D018/D019/D020 SC 350

D017/D018/D019/D020 SC 350

D052/D053/D054 NO DIAL TONE


G060/G080/G082 SC 670
G060/G080/G082 SC 670
G060/G080/G082 SC 670
G165/G166/G167 SC 400
H555/H556/H557 CANNOT ENTER SP MODES
H555/H556/H557 CANNOT ENTER SP MODES

B022/B027 SC 793
B022/B027 SC 793
B230/B237 PAPER TRAY SELECTION FOR FAX
D017/D018/D019/D020 SC 202

D017/D018/D019/D020 SC 202

D017/D018/D019/D020 SC 202

D017/D018/D019/D020 SC 203
Product Family Problem Desc
D017/D018/D019/D020 SC 203

D017/D018/D019/D020 SC 203

D017/D018/D019/D020 SC 204

D017/D018/D019/D020 SC 204

D017/D018/D019/D020 SC 204

B089/B093 SCANNING DOES NOT FUNCTION


B089/B093 SCANNING DOES NOT FUNCTION
B089/B093 14-33, NO MAIL ADDRESS FOR MACHINE

B129/B130/B168 ADD TONER CONDITION


B129/B130/B168 ADD TONER CONDITION
B173 LIGHT/FADED IMAGE
B173 LIGHT/FADED IMAGE
B173 LIGHT/FADED IMAGE

B173 LIGHT/FADED IMAGE


B173 SPOTS-BLACK
B173 SPOTS-BLACK
B173 SPOTS-WHITE
B173 JITTER/BANDING
B173 JITTER/BANDING
B173 REVERSE SIDE DIRTY
B173 REVERSE SIDE DIRTY
B234/B235/B236 SC 550
B273/G959/G960 OPERATION PANEL, ERRATIC OPERATION
B286/B289 FIRMWARE UPDATES
B286/B289 PASSWORDS
D009/D011/D012/D013 SW APPLICATION ERRORS

D017/D018/D019/D020 DOUBLE/OFFSET IMAGE

G071 SC 990
Product Family Problem Desc
G081/G120/G121/G122 TRANSFER BELT ISSUES

G081/G120/G121/G122 SC 640

G081/G120/G121/G122 SC 640

G081/G120/G121/G122 SC 640

G081/G120/G121/G122 SC 818

G081/G120/G121/G122 SC 819

G081/G120/G121/G122 SC 822

A095/A096/A097 SC 547
A095/A096/A097 SC 547
A109/A172/A199 SC 547
A133/A195/A217 SC 547
A133/A195/A217 SC 547
A153-A162/A204-A214 SC 547
A193/A224/A264 SC 547
A193/A224/A264 SC 547
A193/A224/A264 SC 547
A193/A224/A264 SC 547

A193/A224/A264 SC 547
A193/A224/A264 SC 900
A193/A224/A264 SC 900
A229 SC 547
A230/A231/A232 SC 547
A230/A231/A232 SC 547
A230/A231/A232 SC 547
A230/A231/A232 SC 547
A246/A247/A248 SC 569
A250/B001 SC 547
A250/B001 SC 547
Product Family Problem Desc
A250/B001 SC 547
A250/B001 SC 547

A258/A259/A260/B017/B SC 547
018
A265/A267 SC 547
A265/A267 SC 547
A283/A284 SC 547
A283/A284 SC 547
A292/A293/B098 SC 547
A294/A295 SC 547
B022/B027 SC 547
B022/B027 SC 547
B039/B040/B043/B120 SC 547
B051/B052/B156 SC 547
B051/B052/B156 SC 430
B051/B052/B156 SC 430
B051/B052/B156 SC 430
B064/B065 SC 547
B064/B065 SC 547
B064/B065 NVRAM DAMAGED WHEN REMOVED
B064/B065 SC 547
B064/B065 SC 550
B070/B071 SC 547
B070/B071 SC 547
B070/B071 SC 547
B070/B071 SC 547
B070/B071 NVRAM DAMAGED WHEN REMOVED
B070/B071 JAM CODE 073
B079/082/135/138/182/ SC 547
183
B121/B122/B123 PASSWORDS
B121/B122/B123 PASSWORDS
B132/B200 SC 547
B132/B200 SC 547
Product Family Problem Desc
B132/B200 SC 547
B132/B200 FUSER DAMAGE
B132/B200 PRINT JOB NOT PRINTING
B132/B200 PRINT CONTROLLER/NIB
B132/B200 FIERY
B132/B200 FIERY
B132/B200 PARTS
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 NVRAM DAMAGED WHEN REMOVED
B140-B143/B163/B228 SCANNER CONFIGURATION
B140-B143/B163/B228 SCAN TO FOLDER
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B205/B209 CONTROLLER CONFIG/INSTALL
B222/B224/G878 COUNTER ISSUES
B222/B224/G878 DOG EARS
B222/B224/G878 SC 565
B222/B224/G878 DJ 53
B222/B224/G878 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
B222/B224/G878 WRINKLED, CREASED OR DAMAGED COPIES
B234/B235/B236 SC 547
B234/B235/B236 SC 547
B234/B235/B236 SC 547
B234/B235/B236 SC 990
B234/B235/B236 SC 990
B234/B235/B236 SC 990
B234/B235/B236 NVRAM DAMAGED WHEN REMOVED
B234/B235/B236 SC 990
B234/B235/B236 SC 990
B234/B235/B236 SC 990
B234/B235/B236 SC 990
B234/B235/B236 SC 406
Product Family Problem Desc
B234/B235/B236 SC 990
B246/B248/B249 SC 547
B246/B248/B249 SC 547
B246/B248/B249 SC 547
B246/B248/B249 SC 552
B246/B248/B249 NVRAM DAMAGED WHEN REMOVED
B246/B248/B249 SC 495
B246/B248/B249 WASTE TONER FULL DISPLAYED

B246/B248/B249 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
B246/B248/B249 SC 547
B246/B248/B249 FAX OPTION NOT RECOGNIZED

B262/B284/B288/B292 SC 547
B262/B284/B288/B292 TTI/HEADER

B262/B284/B288/B292 SC 142

B264/B265 SC 547
B291/B296 SC 547
B291/B296 SC 547

B295/B297 SC 547
B295/B297 PRINT OPTION NOT RECOGNIZED
C229/C233/C239 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
C231/C237/C238/C248 DRIVERS
D007/D008 SC 547
D007/D008 SC 547
D007/D008 SC 547
D007/D008 CHECKERED MARK ON/OFF
D007/D008 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D009/D011/D012/D013 FAX OPTION NOT RECOGNIZED
Product Family Problem Desc
D009/D011/D012/D013 FAX OPTION NOT RECOGNIZED

D009/D011/D012/D013 FAX OPTION NOT RECOGNIZED

D009/D011/D012/D013 FAX OPTION NOT RECOGNIZED

D009/D011/D012/D013 DF EXIT JAMS

D009/D011/D012/D013 NO DIAL TONE

D009/D011/D012/D013 TOUCH SCREEN CALIBRATION

D009/D011/D012/D013 SC 304

D009/D011/D012/D013 DJ 53

D009/D011/D012/D013 SC 304

D009/D011/D012/D013 SC 641

D009/D011/D012/D013 SC 641

D009/D011/D012/D013 SC 641

D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 650
Product Family Problem Desc
D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 650

D009/D011/D012/D013 SC 651

D009/D011/D012/D013 SC 651

D009/D011/D012/D013 SC 670

D009/D011/D012/D013 SC 670

D009/D011/D012/D013 SC 670

D009/D011/D012/D013 SC 670

D009/D011/D012/D013 SC 672

D009/D011/D012/D013 SC 672

D009/D011/D012/D013 SC 672

D009/D011/D012/D013 SC 672

D009/D011/D012/D013 SC 672

D009/D011/D012/D013 SC 687

D009/D011/D012/D013 SC 687

D009/D011/D012/D013 SC 687

D009/D011/D012/D013 SC 700
Product Family Problem Desc
D009/D011/D012/D013 SC 700

D009/D011/D012/D013 SC 701

D009/D011/D012/D013 SC 701

D009/D011/D012/D013 SC 721

D009/D011/D012/D013 SC 721

D009/D011/D012/D013 SC 723

D009/D011/D012/D013 SC 723

D009/D011/D012/D013 SC 723

D009/D011/D012/D013 SC 725

D009/D011/D012/D013 SC 725

D009/D011/D012/D013 SC 725

D009/D011/D012/D013 SC 726

D009/D011/D012/D013 SC 726

D009/D011/D012/D013 SC 727

D009/D011/D012/D013 SC 727

D009/D011/D012/D013 SC 728

D009/D011/D012/D013 SC 728

D009/D011/D012/D013 SC 730

D009/D011/D012/D013 SC 730

D009/D011/D012/D013 SC 740
Product Family Problem Desc
D009/D011/D012/D013 SC 740

D009/D011/D012/D013 SC 740

D009/D011/D012/D013 SC 741

D009/D011/D012/D013 SC 741

D009/D011/D012/D013 SC 741

D009/D011/D012/D013 SC 742

D009/D011/D012/D013 SC 742

D009/D011/D012/D013 SC 743

D009/D011/D012/D013 SC 743

D009/D011/D012/D013 SC 744

D009/D011/D012/D013 SC 744

D009/D011/D012/D013 SC 750

D009/D011/D012/D013 SC 750

D009/D011/D012/D013 SC 753

D009/D011/D012/D013 SC 753

D009/D011/D012/D013 SC 760

D009/D011/D012/D013 SC 760

D009/D011/D012/D013 SC 761

D009/D011/D012/D013 SC 761

D014/D015 STAMP DATA QUESTIONS


D014/D015 JAM CODE 141
Product Family Problem Desc
D014/D015 SC 410
D014/D015 SC 410
D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D017/D018/D019/D020 JAM FEED IN

D052/D053/D054 NVRAM DAMAGED WHEN REMOVED


D052/D053/D054 JAM CODE 165
D052/D053/D054 JAM CODE 164
D052/D053/D054 JAM CODE 163
D052/D053/D054 JAM CODE 162
D052/D053/D054 JAM CODE 161
D052/D053/D054 SC 550
D052/D053/D054 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D052/D053/D054 SC 760
D052/D053/D054 SC 760
D052/D053/D054 SC 760
D101/D102/D103 NVRAM DAMAGED WHEN REMOVED
D101/D102/D103 SC 550
G038/G062 SC 547
G056/G058/G073/G074 SC 547

G060/G080/G082 FACSIMILE FEATURES


G081/G120/G121/G122 SC 670

G081/G120/G121/G122 SC 820

G081/G120/G121/G122 SC 821

G104 JAM EXIT


G104 JAM EXIT
G104 USER TOOLS
G104 USER TOOLS

G147 SC 547
Product Family Problem Desc
H515/H551 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
H515/H551 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
B121/B122/B123 SC 854
B121/B122/B123 SC 854
B121/B122/B123 SC 854
B121/B122/B123 SC 853
B121/B122/B123 SC 853
B121/B122/B123 SC 853
B121/B122/B123 SC 851
B121/B122/B123 SC 851
B121/B122/B123 SC 850
B121/B122/B123 SC 850
B121/B122/B123 SC 838
B121/B122/B123 SC 829
B121/B122/B123 SC 829
B121/B122/B123 SC 828
B121/B122/B123 SC 828
B121/B122/B123 SC 827
B121/B122/B123 SC 826
B121/B122/B123 SC 824
B121/B122/B123 SC 824
B121/B122/B123 SC 823
B121/B122/B123 SC 823
B147/B149/B190 DUPLEX COPIES PRIN IN INCORRECT ORDER
B222/B224/G878 PAPER TRAY SELECTION FOR FAX
B222/B224/G878 FIRMWARE LOADING ISSUES
B222/B224/G878 FIRMWARE LOADING ISSUES
B222/B224/G878 NO TX/RX
B222/B224/G878 NO TX/RX
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SCAN TO FOLDER
Product Family Problem Desc
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SCAN TO FOLDER

B222/B224/G878 SCAN TO FOLDER


B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SCAN TO FOLDER

B222/B224/G878 SCAN TO FOLDER


B222/B224/G878 USER TOOLS

B229 PAPER TRAY SELECTION FOR FAX


B229 0-20
B229 0-20
B229 0-20
B229 0-20
B229 0-21
B229 0-21
B229 0-21
B229 0-22

B229 00-88

B229 00-88

B229 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
B229 0-80

B229 0-80
Product Family Problem Desc
B229 0-80

B229 0-82

B229 0-82

B229 0-82

B229 0-83

B229 0-83

B229 0-83

B229 02-12 CODE


B229 0-00
B229 0-00

B229 0-00
B229 0-00
B229 0-04
B229 0-04

B229 0-04
B229 0-05
B229 0-05
B229 0-05

B229 0-05

B229 0-07

B229 0-07
B229 0-07
B229 0-07
B229 0-07
B229 0-07
Product Family Problem Desc
B229 05-10 CODE
B229 02-50 CODE
B229 02-50 CODE
B229 VOLUME ADJUSTMENT

B229 06-06 CODE


B229 06-06 CODE
B229 06-06 CODE
B229 06-21 CODE

B229 06-21 CODE

B229 06-21 CODE


B229 14-33, NO MAIL ADDRESS FOR MACHINE
B229 15-03
B229 15-03
B229 FAX FORWARDING QUESTIONS
B229 FAX FORWARDING QUESTIONS

B229 FAX FORWARDING QUESTIONS

B229 FAX FORWARDING QUESTIONS


B229 CANNOT COMMUNICATE WITH PC -BASED
FAXES
B229 FAX OPTION NOT RECOGNIZED
B229 FAX OPTION NOT RECOGNIZED
B229 FAX OPTION NOT RECOGNIZED
B229 FAX OPTION NOT RECOGNIZED
B229 PROBLEM DIALING LONG DISTANCE CALLS
B229 PROBLEM DIALING LONG DISTANCE CALLS
B229 PROBLEM DIALING LONG DISTANCE CALLS
B229 PROBLEM DIALING LONG DISTANCE CALLS
B229 NUMBER OF RINGS UNTIL CALL IS DETECTED
B229 PASSWORDS
B229 PASSWORDS
Product Family Problem Desc
B229 PASSWORDS
B229 CANNOT SCAN TO E-MAIL
B229 CANNOT SCAN TO E-MAIL

B229 CANNOT SCAN TO E-MAIL


B229 CANNOT SCAN TO E-MAIL

B229 CANNOT SCAN TO E-MAIL

B229 CANNOT SCAN TO E-MAIL


B229 CANNOT SCAN TO LOCAL PC
B229 CANNOT SCAN TO LOCAL PC

B229 CANNOT SCAN TO LOCAL PC


B229 CANNOT SCAN TO LOCAL PC
B229 CANNOT SCAN TO LOCAL PC
B229 CANNOT PRINT ACROSS NETWORK
B229 CANNOT PRINT ACROSS NETWORK
B229 CANNOT PRINT ACROSS NETWORK
B229 CANNOT PRINT ACROSS NETWORK
B229 SCANNER FUNCTIONS
B229 SCANNER FUNCTIONS

B229 SCANNER FUNCTIONS


B229 LINE ON TRAIL EDGE

B229 USER TOOLS


B229 USER TOOLS

B229 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
B229 UNABLE TO RECEIVE FAXES ON CORRECT
PAPER SIZE.
B229 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B229 BLACK LINE LEAD TO TRAIL DF ONLY
B229 FIRMWARE LOADING ISSUES
Product Family Problem Desc
B229 FIRMWARE LOADING ISSUES
B229 NO TX/RX
B229 NO TX/RX
B229 SCAN TO FOLDER
B229 SCAN TO FOLDER

B229 SCAN TO FOLDER


B229 SCAN TO FOLDER
B229 SCAN TO FOLDER
B229 SCAN TO FOLDER
B229 SCAN TO FOLDER

B229 SCAN TO FOLDER


B229 SCAN TO FOLDER
B229 SCAN TO FOLDER
B229 SCAN TO FOLDER

B229 SCAN TO FOLDER

B229 SCAN TO FOLDER


B229 SCAN TO FOLDER
B230/B237 CANNOT SCAN TO E-MAIL

B230/B237 TX REPORT NOT PRINTING WHEN BIT SW ARE


SET CORRECTLY
B230/B237 0-20
B230/B237 0-20
B230/B237 0-20
B230/B237 0-20
B230/B237 0-21
B230/B237 0-21
B230/B237 0-21
B230/B237 0-22

B230/B237 00-88
Product Family Problem Desc
B230/B237 00-88

B230/B237 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
B230/B237 0-80

B230/B237 0-80

B230/B237 0-80

B230/B237 0-82

B230/B237 0-82

B230/B237 0-82

B230/B237 0-83

B230/B237 0-83

B230/B237 0-83

B230/B237 02-12 CODE


B230/B237 0-00
B230/B237 0-00

B230/B237 0-00
B230/B237 0-00
B230/B237 0-04
B230/B237 0-04

B230/B237 0-04
B230/B237 0-05
B230/B237 0-05
B230/B237 0-05

B230/B237 0-05
Product Family Problem Desc
B230/B237 0-07

B230/B237 0-07
B230/B237 0-07
B230/B237 0-07
B230/B237 0-07
B230/B237 0-07

B230/B237 05-10 CODE


B230/B237 02-50 CODE
B230/B237 02-50 CODE
B230/B237 VOLUME ADJUSTMENT
B230/B237 06-06 CODE
B230/B237 06-06 CODE
B230/B237 06-06 CODE
B230/B237 06-06 CODE

B230/B237 06-06 CODE

B230/B237 06-06 CODE


B230/B237 14-33, NO MAIL ADDRESS FOR MACHINE
B230/B237 15-03
B230/B237 15-03
B230/B237 CANNOT COMMUNICATE WITH PC -BASED
FAXES
B230/B237 FAX OPTION NOT RECOGNIZED
B230/B237 FAX OPTION NOT RECOGNIZED
B230/B237 FAX OPTION NOT RECOGNIZED
B230/B237 FAX OPTION NOT RECOGNIZED
B230/B237 PROBLEM DIALING LONG DISTANCE CALLS
B230/B237 PROBLEM DIALING LONG DISTANCE CALLS
B230/B237 PROBLEM DIALING LONG DISTANCE CALLS
B230/B237 PROBLEM DIALING LONG DISTANCE CALLS
B230/B237 PASSWORDS
B230/B237 PASSWORDS
Product Family Problem Desc
B230/B237 PASSWORDS
B230/B237 CANNOT SCAN TO E-MAIL
B230/B237 CANNOT SCAN TO E-MAIL
B230/B237 CANNOT SCAN TO E-MAIL

B230/B237 CANNOT SCAN TO E-MAIL

B230/B237 CANNOT SCAN TO E-MAIL

B230/B237 CANNOT SCAN TO E-MAIL


B230/B237 CANNOT SCAN TO E-MAIL
B230/B237 CANNOT SCAN TO LOCAL PC
B230/B237 CANNOT SCAN TO LOCAL PC

B230/B237 CANNOT SCAN TO LOCAL PC


B230/B237 CANNOT SCAN TO LOCAL PC
B230/B237 CANNOT SCAN TO LOCAL PC
B230/B237 SCANNER FUNCTIONS
B230/B237 SCANNER FUNCTIONS

B230/B237 SCANNER FUNCTIONS


B230/B237 SCANNER FUNCTIONS

B230/B237 LINE ON TRAIL EDGE

B230/B237 USER TOOLS


B230/B237 USER TOOLS

B230/B237 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
B230/B237 FIRMWARE LOADING ISSUES
B230/B237 FIRMWARE LOADING ISSUES
B230/B237 SCAN TO FOLDER
B230/B237 SCAN TO FOLDER
B230/B237 SCAN TO FOLDER
B230/B237 SCAN TO FOLDER
Product Family Problem Desc
B230/B237 SCAN TO FOLDER
B230/B237 SCAN TO FOLDER

B230/B237 SCAN TO FOLDER

B230/B237 SCAN TO FOLDER


B230/B237 SCAN TO FOLDER
B230/B237 SCAN TO FOLDER

B230/B237 SCAN TO FOLDER


B230/B237 SCAN TO FOLDER
B230/B237 USER TOOLS

B234/B235/B236 SCAN TO FOLDER


B234/B235/B236 PASSWORDS
B234/B235/B236 PASSWORDS

B234/B235/B236 PASSWORDS
B234/B235/B236 CANNOT SCAN TO E-MAIL
B234/B235/B236 CANNOT SCAN TO E-MAIL

B234/B235/B236 CANNOT SCAN TO E-MAIL


B234/B235/B236 CANNOT SCAN TO E-MAIL

B234/B235/B236 CANNOT SCAN TO LOCAL PC


B234/B235/B236 CANNOT SCAN TO LOCAL PC

B234/B235/B236 CANNOT SCAN TO LOCAL PC


B234/B235/B236 CANNOT SCAN TO LOCAL PC
B234/B235/B236 CANNOT SCAN TO LOCAL PC
B234/B235/B236 CANNOT PRINT ACROSS NETWORK
B234/B235/B236 CANNOT PRINT ACROSS NETWORK
B234/B235/B236 CANNOT PRINT ACROSS NETWORK
Product Family Problem Desc
B234/B235/B236 SCANNER FUNCTIONS
B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 SCAN TO FOLDER

B234/B235/B236 SCAN TO FOLDER

B234/B235/B236 SCAN TO FOLDER


B234/B235/B236 SCAN TO FOLDER
B234/B235/B236 SCAN TO FOLDER
B234/B235/B236 SCAN TO FOLDER
B234/B235/B236 SCAN TO FOLDER

B234/B235/B236 SCAN TO FOLDER


B234/B235/B236 SCAN TO FOLDER
B234/B235/B236 SCAN TO FOLDER
B246/B248/B249 CANNOT COMMUNICATE WITH PC -BASED
FAXES
B246/B248/B249 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B246/B248/B249 PAPER TRAY SELECTION FOR FAX
B246/B248/B249 0-22

B246/B248/B249 00-88

B246/B248/B249 00-88

B246/B248/B249 0-80

B246/B248/B249 0-80

B246/B248/B249 0-80

B246/B248/B249 0-82

B246/B248/B249 0-82

B246/B248/B249 0-82
Product Family Problem Desc
B246/B248/B249 0-83

B246/B248/B249 0-83

B246/B248/B249 0-83

B246/B248/B249 02-12 CODE


B246/B248/B249 0-00
B246/B248/B249 0-00

B246/B248/B249 0-00
B246/B248/B249 0-00
B246/B248/B249 0-04
B246/B248/B249 0-04

B246/B248/B249 0-04
B246/B248/B249 0-05
B246/B248/B249 0-05
B246/B248/B249 0-05

B246/B248/B249 0-05

B246/B248/B249 0-07

B246/B248/B249 0-07
B246/B248/B249 0-07
B246/B248/B249 0-07
B246/B248/B249 0-07
B246/B248/B249 0-07

B246/B248/B249 05-10 CODE


B246/B248/B249 02-50 CODE
B246/B248/B249 02-50 CODE
B246/B248/B249 VOLUME ADJUSTMENT
B246/B248/B249 06-06 CODE
B246/B248/B249 06-06 CODE
B246/B248/B249 06-06 CODE
Product Family Problem Desc
B246/B248/B249 06-21 CODE

B246/B248/B249 06-21 CODE

B246/B248/B249 06-21 CODE


B246/B248/B249 14-33, NO MAIL ADDRESS FOR MACHINE
B246/B248/B249 15-03
B246/B248/B249 15-03
B246/B248/B249 FAX OPTION NOT RECOGNIZED
B246/B248/B249 FAX OPTION NOT RECOGNIZED
B246/B248/B249 FAX OPTION NOT RECOGNIZED
B246/B248/B249 FAX OPTION NOT RECOGNIZED
B246/B248/B249 PROBLEM DIALING LONG DISTANCE CALLS
B246/B248/B249 PROBLEM DIALING LONG DISTANCE CALLS
B246/B248/B249 PROBLEM DIALING LONG DISTANCE CALLS
B246/B248/B249 PROBLEM DIALING LONG DISTANCE CALLS
B246/B248/B249 NUMBER OF RINGS UNTIL CALL IS DETECTED
B246/B248/B249 PASSWORDS
B246/B248/B249 PASSWORDS

B246/B248/B249 PASSWORDS
B246/B248/B249 CANNOT SCAN TO E-MAIL
B246/B248/B249 CANNOT SCAN TO E-MAIL

B246/B248/B249 CANNOT SCAN TO E-MAIL


B246/B248/B249 CANNOT SCAN TO E-MAIL

B246/B248/B249 CANNOT SCAN TO E-MAIL

B246/B248/B249 CANNOT SCAN TO LOCAL PC


B246/B248/B249 CANNOT SCAN TO LOCAL PC

B246/B248/B249 CANNOT SCAN TO LOCAL PC


B246/B248/B249 CANNOT SCAN TO LOCAL PC
B246/B248/B249 CANNOT SCAN TO LOCAL PC
B246/B248/B249 CANNOT PRINT ACROSS NETWORK
Product Family Problem Desc
B246/B248/B249 CANNOT PRINT ACROSS NETWORK
B246/B248/B249 CANNOT PRINT ACROSS NETWORK
B246/B248/B249 CANNOT PRINT ACROSS NETWORK
B246/B248/B249 SCANNER FUNCTIONS
B246/B248/B249 USER TOOLS

B246/B248/B249 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
B246/B248/B249 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B246/B248/B249 FIRMWARE LOADING ISSUES
B246/B248/B249 NO TX/RX
B246/B248/B249 NO TX/RX
B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 SCAN TO FOLDER

B246/B248/B249 SCAN TO FOLDER


B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 SCAN TO FOLDER

B246/B248/B249 SCAN TO FOLDER


B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 SCAN TO FOLDER
B264/B265 JAM CODE 018
B291/B296 PAPER TRAY SELECTION FOR FAX
B291/B296 00-88

B291/B296 0-80

B291/B296 FAX FORWARDING QUESTIONS


B291/B296 FAX FORWARDING QUESTIONS
Product Family Problem Desc
B291/B296 FAX FORWARDING QUESTIONS

B291/B296 FAX FORWARDING QUESTIONS


B291/B296 CANNOT SCAN TO E-MAIL
B291/B296 CANNOT SCAN TO E-MAIL

B291/B296 CANNOT SCAN TO E-MAIL


B291/B296 CANNOT SCAN TO E-MAIL

B291/B296 CANNOT SCAN TO E-MAIL

B291/B296 CANNOT SCAN TO E-MAIL


B291/B296 CANNOT SCAN TO LOCAL PC
B291/B296 CANNOT SCAN TO LOCAL PC

B291/B296 CANNOT SCAN TO LOCAL PC


B291/B296 CANNOT SCAN TO LOCAL PC
B291/B296 CANNOT SCAN TO LOCAL PC
B291/B296 CANNOT PRINT ACROSS NETWORK
B291/B296 CANNOT PRINT ACROSS NETWORK
B291/B296 CANNOT PRINT ACROSS NETWORK
B291/B296 CANNOT PRINT ACROSS NETWORK
B291/B296 SCANNER FUNCTIONS

B291/B296 SCANNER FUNCTIONS


B291/B296 LINE ON TRAIL EDGE

B291/B296 USER TOOLS


B291/B296 FIRMWARE LOADING ISSUES
B291/B296 FIRMWARE LOADING ISSUES
B291/B296 NO TX/RX
B291/B296 NO TX/RX
B291/B296 SCAN TO FOLDER

B291/B296 SCAN TO FOLDER

B291/B296 SCAN TO FOLDER


Product Family Problem Desc
B291/B296 SCAN TO FOLDER
B291/B296 SCAN TO FOLDER
B291/B296 SCAN TO FOLDER
B291/B296 SCAN TO FOLDER

B291/B296 SCAN TO FOLDER


B291/B296 SCAN TO FOLDER
B291/B296 SCAN TO FOLDER
B291/B296 SCAN TO FOLDER

B291/B296 SCAN TO FOLDER


B291/B296 SCAN TO FOLDER
D009/D011/D012/D013 FAX OPTION NOT RECOGNIZED

G060/G080/G082 DEAD MACHINE, NO OPERATION


A229 PARTS
A292/A293/B098 MACHINE SHUTS OFF THEN BACK ON
A292/A293/B098 MACHINE SHUTS OFF THEN BACK ON
A292/A293/B098 MACHINE SHUTS OFF THEN BACK ON
A292/A293/B098 MACHINE SHUTS OFF THEN BACK ON
A292/A293/B098 MACHINE SHUTS OFF THEN BACK ON
A292/A293/B098 MACHINE SHUTS OFF THEN BACK ON
A292/A293/B098 NETWORK DEVICES

A294/A295 PARTS
B064/B065 SCAN ROUTER ERRORS
B070/B071 SET IS FOLDED INCORRECTLY
B070/B071 CLOSE DOORS/COVERS INDICATION
B070/B071 SCAN ROUTER ERRORS
B070/B071 JAM CODE 001
B079/082/135/138/182/ REGISTRATION INCORRECT
183
B121/B122/B123 JAM FEED IN
B121/B122/B123 SC 821
B121/B122/B123 SC 820
Product Family Problem Desc
B121/B122/B123 SC 820
B121/B122/B123 SC 819
B121/B122/B123 SC 818
B121/B122/B123 SC 818
B121/B122/B123 SC 804
B121/B122/B123 SC 800
B121/B122/B123 SC 762
B121/B122/B123 SC 762
B121/B122/B123 SC 761
B121/B122/B123 SC 761
B121/B122/B123 SC 760
B121/B122/B123 SC 760
B121/B122/B123 SC 760
B121/B122/B123 SC 670
B121/B122/B123 SC 670
B121/B122/B123 SC 670
B121/B122/B123 SC 635
B121/B122/B123 SC 634
B121/B122/B123 SC 633
B121/B122/B123 SC 633
B121/B122/B123 SC 632
B121/B122/B123 SC 632
B121/B122/B123 SC 621
B121/B122/B123 SC 621

B121/B122/B123 SC 620

B121/B122/B123 SC 620
B121/B122/B123 SC 620
B132/B200 TONER
B132/B200 USER TOOLS
B132/B200 SKEWED IMAGE
B132/B200 JAM CODE 014
B140-B143/B163/B228 DEAD MACHINE, NO OPERATION
B140-B143/B163/B228 JAM CODE 012
Product Family Problem Desc
B140-B143/B163/B228 SCAN ROUTER ERRORS
B234/B235/B236 FUSER WEB MESSAGE
B234/B235/B236 SC 996
B234/B235/B236 SC 996
B246/B248/B249 SC 555
B246/B248/B249 SC 402
B246/B248/B249 PARTS
B246/B248/B249 POORLY STAPLED OR JOGGED SETS
B246/B248/B249 BLOWN FUSE
B264/B265 PAPER TRAY SELECTION FOR FAX
B264/B265 0-20
B264/B265 0-20
B264/B265 0-20
B264/B265 0-20
B264/B265 0-21
B264/B265 0-21
B264/B265 0-21
C229/C233/C239 SPECIFICATIONS
C231/C237/C238/C248 GENERAL INFORMATION

C231/C237/C238/C248 E 21
C231/C237/C238/C248 E 21
D014/D015 COUNTER ISSUES
D014/D015 JAM CODE 201
D014/D015 SC 870
D014/D015 SC 420
D014/D015 THROUGH PUT QUESTIONS
D014/D015 SKEWED IMAGE
D014/D015 PUNCH QUESTIONS
D017/D018/D019/D020 STAMP DATA QUESTIONS

D017/D018/D019/D020 USER TOOLS

D017/D018/D019/D020 USER TOOLS


Product Family Problem Desc
D052/D053/D054 PARTS
D052/D053/D054 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D052/D053/D054 LINES BLACK OP TO NON OP
D101/D102/D103 FIRMWARE UPDATES
D101/D102/D103 FUSER WEB MESSAGE
G104 JAM EXIT
G126 SYSTEM
G126 PARTS
G126 SC 550
H555/H556/H557 0-00
H555/H556/H557 0-00
H555/H556/H557 0-00
H555/H556/H557 0-00
H555/H556/H557 0-00
H555/H556/H557 0-00
H555/H556/H557 0-03
H555/H556/H557 0-04
H555/H556/H557 0-04
H555/H556/H557 0-04

H555/H556/H557 0-04
H555/H556/H557 0-04
H555/H556/H557 0-04

H555/H556/H557 0-04

H555/H556/H557 0-05
H555/H556/H557 0-05
H555/H556/H557 0-05
H555/H556/H557 0-05
H555/H556/H557 0-05
H555/H556/H557 0-05

A257/A269/B023 USER TOOLS


Product Family Problem Desc
A258/A259/A260/B017/B USER TOOLS
018
A292/A293/B098 USER TOOLS
A292/A293/B098 APS-AUTO PAPER SELECT
A292/A293/B098 USER TOOLS
A294/A295 USER TOOLS
B064/B065 APS-AUTO PAPER SELECT
B064/B065 USER TOOLS
B064/B065 SCANNER CONFIGURATION
B070/B071 APS-AUTO PAPER SELECT
B070/B071 USER TOOLS
B070/B071 SCANNER CONFIGURATION
B132/B200 APS-AUTO PAPER SELECT
B132/B200 USER TOOLS
B132/B200 SCANNER CONFIGURATION
B140-B143/B163/B228 APS-AUTO PAPER SELECT
B140-B143/B163/B228 USER TOOLS
B140-B143/B163/B228 SCANNER CONFIGURATION
B147/B149/B190 USER TOOLS
B178/B180/B202 USER CODE QUESTIONS
B178/B180/B202 USER TOOLS
B186 PARTS
B230/B237 SCAN TO FOLDER
B234/B235/B236 APS-AUTO PAPER SELECT
B234/B235/B236 USER TOOLS
B246/B248/B249 PUNCH QUESTIONS
B246/B248/B249 APS-AUTO PAPER SELECT
B246/B248/B249 USER TOOLS
B246/B248/B249 LIGHT/FADED IMAGE
B246/B248/B249 SCANNER CONFIGURATION
D014/D015 USER TOOLS

D014/D015 USER TOOLS


D014/D015 USER TOOLS
Product Family Problem Desc
D014/D015 APS-AUTO PAPER SELECT
D014/D015 USER TOOLS
D014/D015 SCANNER CONFIGURATION
D052/D053/D054 APS-AUTO PAPER SELECT
D052/D053/D054 USER TOOLS
D052/D053/D054 SCANNER CONFIGURATION
D101/D102/D103 APS-AUTO PAPER SELECT
D101/D102/D103 USER TOOLS
B070/B071 SC 670
B079/082/135/138/182/ SC 824
183
B125 PRINT JOB NOT PRINTING

B125 PRINT JOB NOT PRINTING

B140-B143/B163/B228 SC 955
B222/B224/G878 TRANSFER BELT ISSUES
B222/B224/G878 COUNTER ISSUES
B222/B224/G878 COUNTER ISSUES
B222/B224/G878 COUNTER ISSUES

B234/B235/B236 WASTE TONER FULL DISPLAYED


B264/B265 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
D014/D015 LIGHT/FADED IMAGE
G091/G094/G095/G112- SC 322
G116
G091/G094/G095/G112- SC 322
G116
G091/G094/G095/G112- SC 322
G116
G091/G094/G095/G112- SC 322
G116
G091/G094/G095/G112- SC 322
G116
G091/G094/G095/G112- SC 322
G116
Product Family Problem Desc
G165/G166/G167 PASSWORDS
G165/G166/G167 PASSWORDS
J007/J010/J011 PASSWORDS
A229 CORONA WIRE BREAKS
A292/A293/B098 CORONA WIRE BREAKS
A294/A295 CORONA WIRE BREAKS
A294/A295 SC 365
A294/A295 SC 364
B064/B065 CORONA WIRE BREAKS
B070/B071 USER TOOLS
B070/B071 CORONA WIRE BREAKS
B079/082/135/138/182/ SC 824
183
B132/B200 PRINT JOB NOT PRINTING

B140-B143/B163/B228 CORONA WIRE BREAKS


B230/B237 ALL FILES GO INTO MEMORY
B234/B235/B236 SC 601
B234/B235/B236 CORONA WIRE BREAKS
B234/B235/B236 PRINT JOB NOT PRINTING

B234/B235/B236 SC 601
B234/B235/B236 IMAGE SHIFTING
B246/B248/B249 CORONA WIRE BREAKS
B291/B296 BLANK DISPLAY
B291/B296 BLANK DISPLAY
D007/D008 CONTROLLER CONFIG/INSTALL
D007/D008 CONTROLLER CONFIG/INSTALL
D014/D015 WASTE TONER FULL DISPLAYED
D014/D015 PRINT JOB NOT PRINTING

D017/D018/D019/D020 FACSIMILE FEATURES

D017/D018/D019/D020 FACSIMILE FEATURES

D052/D053/D054 CORONA WIRE BREAKS


Product Family Problem Desc
D101/D102/D103 CORONA WIRE BREAKS
G081/G120/G121/G122 SC 851

G157 SP MODES
G157 SP MODES

G157 SP MODES
G160/G161 NETWORK ERRORS
B051/B052/B156 PAPER TRAY SELECTION FOR FAX
B051/B052/B156 FAX FORWARDING QUESTIONS
B051/B052/B156 FAX FORWARDING QUESTIONS

B051/B052/B156 FAX FORWARDING QUESTIONS


B051/B052/B156 CANNOT SCAN TO E-MAIL

B051/B052/B156 CANNOT SCAN TO E-MAIL

B051/B052/B156 CANNOT SCAN TO E-MAIL


B051/B052/B156 CANNOT SCAN TO LOCAL PC
B051/B052/B156 CANNOT SCAN TO LOCAL PC
B051/B052/B156 CANNOT SCAN TO LOCAL PC
B051/B052/B156 CANNOT SCAN TO LOCAL PC
B064/B065 CANNOT SCAN TO E-MAIL

B064/B065 CANNOT SCAN TO E-MAIL

B064/B065 CANNOT SCAN TO LOCAL PC


B064/B065 CANNOT SCAN TO LOCAL PC
B064/B065 CANNOT SCAN TO LOCAL PC
B070/B071 CANNOT SCAN TO E-MAIL

B070/B071 CANNOT SCAN TO E-MAIL

B070/B071 CANNOT SCAN TO LOCAL PC


B070/B071 CANNOT SCAN TO LOCAL PC
B070/B071 CANNOT SCAN TO LOCAL PC
Product Family Problem Desc
B079/082/135/138/182/ CANNOT SCAN TO E-MAIL
183
B079/082/135/138/182/ CANNOT SCAN TO E-MAIL
183
B079/082/135/138/182/ CANNOT SCAN TO LOCAL PC
183
B079/082/135/138/182/ CANNOT SCAN TO LOCAL PC
183
B079/082/135/138/182/ CANNOT SCAN TO LOCAL PC
183
B079/082/135/138/182/ CANNOT SCAN TO LOCAL PC
183
B089/B093 CANNOT SCAN TO E-MAIL

B089/B093 CANNOT SCAN TO E-MAIL

B089/B093 CANNOT SCAN TO E-MAIL

B089/B093 CANNOT SCAN TO LOCAL PC


B089/B093 CANNOT SCAN TO LOCAL PC
B089/B093 CANNOT SCAN TO LOCAL PC
B121/B122/B123 CANNOT SCAN TO E-MAIL

B121/B122/B123 CANNOT SCAN TO E-MAIL

B121/B122/B123 CANNOT SCAN TO LOCAL PC


B121/B122/B123 CANNOT SCAN TO LOCAL PC
B121/B122/B123 CANNOT SCAN TO LOCAL PC
B121/B122/B123 CANNOT SCAN TO LOCAL PC
B129/B130/B168 CANNOT SCAN TO E-MAIL

B129/B130/B168 CANNOT SCAN TO E-MAIL

B129/B130/B168 CANNOT SCAN TO LOCAL PC


B129/B130/B168 CANNOT SCAN TO LOCAL PC
B129/B130/B168 CANNOT SCAN TO LOCAL PC
B132/B200 CANNOT SCAN TO E-MAIL
Product Family Problem Desc
B132/B200 CANNOT SCAN TO E-MAIL

B132/B200 CANNOT PRINT ACROSS NETWORK


B132/B200 CANNOT PRINT ACROSS NETWORK
B132/B200 FIRMWARE LOADING ISSUES

B132/B200 FIRMWARE LOADING ISSUES


B140-B143/B163/B228 CANNOT SCAN TO E-MAIL

B140-B143/B163/B228 CANNOT SCAN TO E-MAIL

B140-B143/B163/B228 CANNOT SCAN TO LOCAL PC


B140-B143/B163/B228 CANNOT SCAN TO LOCAL PC
B140-B143/B163/B228 CANNOT SCAN TO LOCAL PC
B140-B143/B163/B228 CANNOT SCAN TO LOCAL PC
B147/B149/B190 CANNOT SCAN TO E-MAIL

B147/B149/B190 CANNOT SCAN TO E-MAIL

B147/B149/B190 CANNOT SCAN TO LOCAL PC


B147/B149/B190 CANNOT SCAN TO LOCAL PC
B147/B149/B190 CANNOT SCAN TO LOCAL PC
B178/B180/B202 FAX FORWARDING QUESTIONS
B178/B180/B202 FAX FORWARDING QUESTIONS

B178/B180/B202 FAX FORWARDING QUESTIONS


B178/B180/B202 CANNOT SCAN TO E-MAIL

B178/B180/B202 CANNOT SCAN TO E-MAIL

B178/B180/B202 CANNOT SCAN TO E-MAIL


B178/B180/B202 CANNOT SCAN TO LOCAL PC
B178/B180/B202 CANNOT SCAN TO LOCAL PC
B178/B180/B202 CANNOT SCAN TO LOCAL PC
B178/B180/B202 CANNOT SCAN TO LOCAL PC
B205/B209 PAPER TRAY SELECTION FOR FAX
B262/B284/B288/B292 CANNOT SCAN TO E-MAIL
Product Family Problem Desc
B264/B265 CANNOT PRINT ACROSS NETWORK
B264/B265 0-22

B264/B265 00-88

B264/B265 00-88

B264/B265 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
B264/B265 0-80

B264/B265 0-80

B264/B265 0-80

B264/B265 0-82

B264/B265 0-82

B264/B265 0-82

B264/B265 0-83

B264/B265 0-83

B264/B265 0-83

B264/B265 02-12 CODE


B264/B265 0-04
B264/B265 0-04

B264/B265 0-04
B264/B265 0-05
B264/B265 0-05
B264/B265 0-05

B264/B265 0-05
Product Family Problem Desc
B264/B265 0-07

B264/B265 0-07
B264/B265 0-07
B264/B265 0-07
B264/B265 05-10 CODE
B264/B265 02-50 CODE
B264/B265 02-50 CODE
B264/B265 06-06 CODE
B264/B265 06-06 CODE
B264/B265 06-06 CODE
B264/B265 06-21 CODE

B264/B265 06-21 CODE

B264/B265 06-21 CODE


B264/B265 14-33, NO MAIL ADDRESS FOR MACHINE
B264/B265 15-03
B264/B265 15-03
B264/B265 FAX FORWARDING QUESTIONS
B264/B265 FAX FORWARDING QUESTIONS

B264/B265 FAX FORWARDING QUESTIONS


B264/B265 CANNOT COMMUNICATE WITH PC -BASED
FAXES
B264/B265 PROBLEM DIALING LONG DISTANCE CALLS
B264/B265 PROBLEM DIALING LONG DISTANCE CALLS
B264/B265 PROBLEM DIALING LONG DISTANCE CALLS
B264/B265 PROBLEM DIALING LONG DISTANCE CALLS
B264/B265 PASSWORDS
B264/B265 PASSWORDS

B264/B265 PASSWORDS
B264/B265 CANNOT SCAN TO E-MAIL
B264/B265 CANNOT SCAN TO E-MAIL
Product Family Problem Desc
B264/B265 CANNOT SCAN TO E-MAIL

B264/B265 CANNOT SCAN TO LOCAL PC


B264/B265 CANNOT SCAN TO LOCAL PC
B264/B265 CANNOT SCAN TO LOCAL PC
B264/B265 CANNOT PRINT ACROSS NETWORK
B264/B265 CANNOT PRINT ACROSS NETWORK
B264/B265 SCANNER FUNCTIONS

B264/B265 SCANNER FUNCTIONS


B264/B265 SCANNER FUNCTIONS
B264/B265 NO TX/RX
B264/B265 NO TX/RX
B264/B265 SCAN TO FOLDER

B264/B265 SCAN TO FOLDER

B264/B265 SCAN TO FOLDER


B264/B265 SCAN TO FOLDER
B264/B265 SCAN TO FOLDER
B264/B265 SCAN TO FOLDER
B264/B265 SCAN TO FOLDER
B264/B265 SCAN TO FOLDER

B264/B265 SCAN TO FOLDER


B276/B277 REVERSE SIDE DIRTY
B276/B277 REVERSE SIDE DIRTY
B276/B277 REVERSE SIDE DIRTY
B276/B277 REVERSE SIDE DIRTY
B276/B277 CANNOT SCAN TO E-MAIL
D009/D011/D012/D013 CANNOT SCAN TO E-MAIL

D010 SC 829
D010 SC 829
D010 SC 829
D010 CANNOT SCAN TO E-MAIL
Product Family Problem Desc
D014/D015 SC 270
D014/D015 SC 270
D014/D015 SC 270
D014/D015 SC 270
D014/D015 SC 271
D014/D015 SC 271
D014/D015 SC 271
D014/D015 SC 271
D014/D015 SC 272
D014/D015 SC 272
D014/D015 SC 272
D014/D015 SC 272
D014/D015 SC 285
D014/D015 SC 285
D014/D015 SC 285
D014/D015 SC 300
D014/D015 SC 300
D014/D015 SC 300
D014/D015 SC 300
D014/D015 SC 301
D014/D015 SC 301
D014/D015 SC 301
D014/D015 SC 301

D014/D015 SC 302
D014/D015 SC 302

D014/D015 SC 302
D014/D015 SC 302
D014/D015 SC 303
D014/D015 SC 303
D014/D015 SC 303

D014/D015 SC 303
D014/D015 SC 304
Product Family Problem Desc
D014/D015 SC 304
D014/D015 SC 304
D014/D015 SC 308
D014/D015 SC 308
D014/D015 SC 308
D014/D015 SC 313
D014/D015 SC 313
D014/D015 SC 313
D014/D015 SC 314
D014/D015 SC 314
D014/D015 SC 314
D014/D015 SC 315
D014/D015 SC 315
D014/D015 SC 315
D014/D015 CANNOT SCAN TO E-MAIL
D017/D018/D019/D020 SC 763

D017/D018/D019/D020 SC 763

D017/D018/D019/D020 SC 763

D017/D018/D019/D020 CANNOT SCAN TO E-MAIL

D052/D053/D054 CANNOT SCAN TO E-MAIL


D101/D102/D103 CANNOT SCAN TO E-MAIL
G081/G120/G121/G122 SC 823

G081/G120/G121/G122 SC 824

G081/G120/G121/G122 SC 824

G081/G120/G121/G122 SC 853

G081/G120/G121/G122 SC 853

A257/A269/B023 PARTS
A294/A295 LINES BLACK OP TO NON OP
Product Family Problem Desc
B070/B071 MAC PRINTING
B079/082/135/138/182/ SC 861
183
B079/082/135/138/182/ SC 861
183
B079/082/135/138/182/ SC 861
183
B132/B200 SC 720

B140-B143/B163/B228 DOUBLE/OFFSET IMAGE


B140-B143/B163/B228 SC 123
B140-B143/B163/B228 LIGHT/FADED IMAGE
B140-B143/B163/B228 ERROR MESSAGES
B234/B235/B236 SUPPLY YIELD
B234/B235/B236 ERRATIC ELECTRICAL PROBLEMS
B234/B235/B236 POORLY STAPLED OR JOGGED SETS
B234/B235/B236 SC 873
B246/B248/B249 USER TOOLS
B246/B248/B249 SD CARD QUESTIONS
B246/B248/B249 SD CARD QUESTIONS
B264/B265 SP MODES
B286/B289 SC 391
B291/B296 FIRMWARE UPDATES
C231/C237/C238/C248 SP MODES ARE IN JAPENESE
D009/D011/D012/D013 SC 792

D009/D011/D012/D013 SC 765

D009/D011/D012/D013 SC 765

D009/D011/D012/D013 SC 766

D009/D011/D012/D013 SC 766

D009/D011/D012/D013 SC 767
Product Family Problem Desc
D009/D011/D012/D013 SC 767

D009/D011/D012/D013 SC 791

D009/D011/D012/D013 SC 792

D009/D011/D012/D013 SC 816

D009/D011/D012/D013 SC 816

D009/D011/D012/D013 SC 817

D009/D011/D012/D013 SC 817

D009/D011/D012/D013 SC 821

D009/D011/D012/D013 SC 821

D009/D011/D012/D013 SC 821

D009/D011/D012/D013 SC 821

D009/D011/D012/D013 SC 821

D009/D011/D012/D013 SC 822

D009/D011/D012/D013 SC 822

D009/D011/D012/D013 SC 822

D009/D011/D012/D013 SC 822

D009/D011/D012/D013 SC 824

D009/D011/D012/D013 SC 824

D009/D011/D012/D013 SC 851

D009/D011/D012/D013 SC 853
Product Family Problem Desc
D009/D011/D012/D013 SC 854

D009/D011/D012/D013 SC 855

D009/D011/D012/D013 SC 855

D009/D011/D012/D013 SC 856

D009/D011/D012/D013 SC 856

D009/D011/D012/D013 SC 857

D009/D011/D012/D013 SC 857

D009/D011/D012/D013 SC 858

D009/D011/D012/D013 SC 858

D009/D011/D012/D013 SC 858

D009/D011/D012/D013 SC 858

D009/D011/D012/D013 SC 858

D014/D015 CONTROLLER CONFIG/INSTALL


D014/D015 SCANNER OPTION NOT RECOGNIZED
D014/D015 SYSTEM
D017/D018/D019/D020 PRINT OPTION NOT RECOGNIZED

D017/D018/D019/D020 SCANNER OPTION NOT RECOGNIZED

D052/D053/D054 USER TOOLS


D052/D053/D054 JAM CODE 111
D052/D053/D054 14-33, NO MAIL ADDRESS FOR MACHINE

D101/D102/D103 STAMP DATA QUESTIONS


D101/D102/D103 SUPPLY YIELD
G081/G120/G121/G122 SC 855
Product Family Problem Desc
G081/G120/G121/G122 SC 855

G081/G120/G121/G122 SC 856

G081/G120/G121/G122 SC 856

G081/G120/G121/G122 SC 857

G081/G120/G121/G122 SC 857

B064/B065 TRAY DOES NOT LIFT


B089/B093 DEAD MACHINE, NO OPERATION
B132/B200 SCAN TO FOLDER
B140-B143/B163/B228 TRAY DOES NOT LIFT
B140-B143/B163/B228 SC 322
B147/B149/B190 E 32
B147/B149/B190 NUMBER OF RINGS UNTIL CALL IS DETECTED

B234/B235/B236 SD CARD QUESTIONS


B246/B248/B249 TRAY DOES NOT LIFT
B246/B248/B249 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B262/B284/B288/B292 MULTI SHEET FEED
B291/B296 PRINT OPTION NOT RECOGNIZED
D009/D011/D012/D013 SC 860

D009/D011/D012/D013 SC 860

D009/D011/D012/D013 SC 861

D009/D011/D012/D013 SC 861

D009/D011/D012/D013 SC 861

D009/D011/D012/D013 SC 863

D009/D011/D012/D013 SC 863
Product Family Problem Desc
D009/D011/D012/D013 SC 864

D009/D011/D012/D013 SC 865

D009/D011/D012/D013 SC 865

D009/D011/D012/D013 SC 867

D009/D011/D012/D013 SC 867

D009/D011/D012/D013 SC 868

D009/D011/D012/D013 SC 868

D009/D011/D012/D013 SC 868

D009/D011/D012/D013 SC 870

D009/D011/D012/D013 SC 870

D009/D011/D012/D013 SC 870

D009/D011/D012/D013 SC 872

D009/D011/D012/D013 SC 872

D009/D011/D012/D013 SC 873

D009/D011/D012/D013 SC 873

D009/D011/D012/D013 SC 874

D009/D011/D012/D013 SC 874

D009/D011/D012/D013 SC 875

D009/D011/D012/D013 SC 875

D009/D011/D012/D013 SC 876
Product Family Problem Desc
D009/D011/D012/D013 SC 876

D009/D011/D012/D013 SC 876

D009/D011/D012/D013 SC 876

D009/D011/D012/D013 SC 876

D009/D011/D012/D013 SC 876

D009/D011/D012/D013 SC 876

D009/D011/D012/D013 SC 876

D009/D011/D012/D013 SC 876

D009/D011/D012/D013 SC 876

D009/D011/D012/D013 SC 876

D009/D011/D012/D013 SC 877

D009/D011/D012/D013 SC 877

D009/D011/D012/D013 SC 877

D009/D011/D012/D013 SC 878

D009/D011/D012/D013 SC 878

D009/D011/D012/D013 SC 880

D014/D015 JAM CODE 066


D017/D018/D019/D020 SC 545

D017/D018/D019/D020 SC 545

D017/D018/D019/D020 SC 120
Product Family Problem Desc
D017/D018/D019/D020 SC 120

D017/D018/D019/D020 SC 120

D017/D018/D019/D020 SC 121

D017/D018/D019/D020 SC 121

D017/D018/D019/D020 SC 121

D052/D053/D054 MISFEED FROM ALL TRAYS


D052/D053/D054 TRAY DOES NOT LIFT
D052/D053/D054 TRAY DOES NOT LIFT
D101/D102/D103 PUNCH UNIT NOT RECOGNIZED
D101/D102/D103 JAM CODE 099
G060/G080/G082 SC 471
B064/B065 FINISHER NOT RECOGNIZED
B070/B071 SC 819
B070/B071 SC 997
B132/B200 STAMP DATA QUESTIONS
B140-B143/B163/B228 PAPER TRAY CANNOT BE SELECTED
B140-B143/B163/B228 JAM CODE 181
B234/B235/B236 LIGHT/FADED IMAGE
B234/B235/B236 BLANK IMAGE-PARTIAL/SPORATIC
B246/B248/B249 SC 547
B246/B248/B249 IMAGE SHIFTING
D009/D011/D012/D013 SC 997

D009/D011/D012/D013 SC 992

D009/D011/D012/D013 SC 991

D009/D011/D012/D013 SC 990

D009/D011/D012/D013 SC 990
Product Family Problem Desc
D009/D011/D012/D013 SC 990

D009/D011/D012/D013 SC 997

D009/D011/D012/D013 SC 995

D009/D011/D012/D013 SC 900

D009/D011/D012/D013 SC 900

D009/D011/D012/D013 SC 920

D009/D011/D012/D013 SC 920

D009/D011/D012/D013 SC 921

D009/D011/D012/D013 SC 921

D009/D011/D012/D013 SC 925

D009/D011/D012/D013 SC 990

D010 NO DIAL TONE


D014/D015 USER CODE QUESTIONS
D014/D015 SC 496
D014/D015 SC 496
D014/D015 SC 496
D014/D015 SC 496
A193/A224/A264 SC 700
A193/A224/A264 SC 700
A193/A224/A264 SC 700
A292/A293/B098 PAPER SIZE QUESTIONS

A292/A293/B098 JAM CODE 012


A294/A295 APS-AUTO PAPER SELECT
B070/B071 JAM CODE 057
B132/B200 SC 997
B132/B200 SC 411
Product Family Problem Desc
B132/B200 SC 445
B178/B180/B202 SC 753
B205/B209 NO DIAL TONE
B222/B224/G878 DJ 56
B222/B224/G878 SCANNING DOES NOT FUNCTION
B234/B235/B236 ERROR MESSAGES
B234/B235/B236 PUNCH HOLE POSITION
B234/B235/B236 GBC PUNCHES IN CENTER OF PAGE
B234/B235/B236 PLEASE WAIT FUSER UP TO TEMP
B246/B248/B249 SC 590

B246/B248/B249 DOUBLE/OFFSET IMAGE


B246/B248/B249 DISTORTED IMAGE-DIGITIZED
B246/B248/B249 DISTORTED IMAGE-DIGITIZED
B246/B248/B249 PRINT CONTROLLER/NIB
B291/B296 SC 672
C262/C265 MASTER EJECT JAMS
D009/D011/D012/D013 SCANNER FUNCTIONS

D014/D015 TD INITIALIZATION ERROR


D014/D015 FIRMWARE UPDATES

D052/D053/D054 SCAN TO FOLDER

D052/D053/D054 SC 569
D052/D053/D054 SC 569
D052/D053/D054 SC 569
D052/D053/D054 SC 569
D052/D053/D054 SC 569
G126 JAM CODE 023
G126 SC 738
G126 SC 738
G160/G161 ADD TONER CONDITION
B079/082/135/138/182/ SMTP
183
Product Family Problem Desc
B222/B224/G878 JAM CODE 019

B222/B224/G878 JAM CODE 019

B295/B297 PRINT JOB NOT PRINTING


A265/A267 SC 921
A265/A267 SC 921
B121/B122/B123 SC 920
B222/B224/G878 BACKGROUND-DIRTY/GRAY
B286/B289 SW APPLICATION ERRORS
D009/D011/D012/D013 FAX FROM PC

G060/G080/G082 SC 142
G060/G080/G082 SC 142
G060/G080/G082 SC 142
G081/G120/G121/G122 SC 900

G081/G120/G121/G122 SC 900

G081/G120/G121/G122 SC 900

G147 SC 329

G417/G418 SCANNER CONFIGURATION


B147/B149/B190 SC 386
B147/B149/B190 SC 386
B147/B149/B190 SC 386
B147/B149/B190 SC 386
B147/B149/B190 SC 387
B147/B149/B190 SC 387
B147/B149/B190 SC 387
B147/B149/B190 SC 387
B147/B149/B190 SC 387
B147/B149/B190 SC 389
B147/B149/B190 SC 389
B147/B149/B190 SC 389
Product Family Problem Desc
B147/B149/B190 SC 389
B147/B149/B190 SC 389
D014/D015 SC 318
D014/D015 SC 318
D014/D015 SC 318
D014/D015 SC 316
D014/D015 SC 316
D014/D015 SC 316
D014/D015 SC 317
D014/D015 SC 317
D014/D015 SC 317
D014/D015 SC 319
D014/D015 SC 319
D014/D015 SC 319
D014/D015 SC 320
D014/D015 SC 320
D014/D015 SC 320
D014/D015 SC 321
D014/D015 SC 321
D014/D015 SC 321
D014/D015 SC 322
D014/D015 SC 322
D014/D015 SC 322
D014/D015 SC 323
D014/D015 SC 323
D014/D015 SC 323
A265/A267 DISTORTED IMAGE
A265/A267 DISTORTED IMAGE
B051/B052/B156 SC 195
B051/B052/B156 SC 195
B089/B093 PASSWORDS

B089/B093 PASSWORDS
B089/B093 SCANNING DOES NOT FUNCTION
Product Family Problem Desc
B089/B093 CANNOT SCAN TO E-MAIL

B089/B093 CANNOT SCAN TO E-MAIL


B089/B093 CANNOT SCAN TO E-MAIL

B089/B093 CANNOT SCAN TO E-MAIL


B089/B093 CANNOT SCAN TO E-MAIL

B089/B093 REGISTRATION INCORRECT


B089/B093 POOR FUSING
B089/B093 JAM FEED IN
B205/B209 SC 876
B205/B209 SC 541

B262/B284/B288/B292 ADD TONER CONDITION


B262/B284/B288/B292 ADD TONER CONDITION
B262/B284/B288/B292 ADD TONER CONDITION
B262/B284/B288/B292 0-83

B262/B284/B288/B292 ADD TONER CONDITION

B286/B289 SCANNER OPTION NOT RECOGNIZED


B286/B289 SCANNER OPTION NOT RECOGNIZED
B286/B289 DOS APPLICATION CONFIG/INSTALL
B286/B289 DOS APPLICATION CONFIG/INSTALL
B286/B289 SCANNER OPTION NOT RECOGNIZED

B286/B289 CONTROLLER CONFIG/INSTALL


B286/B289 DRIVERS
B286/B289 DRIVERS
D017/D018/D019/D020 POOR FUSING

D017/D018/D019/D020 OPERATION PANEL, ERRATIC OPERATION

G081/G120/G121/G122 SC 860
Product Family Problem Desc
G081/G120/G121/G122 SC 860

G081/G120/G121/G122 SC 860

G081/G120/G121/G122 SC 861

G081/G120/G121/G122 SC 861

G081/G120/G121/G122 SC 861

G081/G120/G121/G122 SC 861

G081/G120/G121/G122 SC 863

G081/G120/G121/G122 SC 863

G081/G120/G121/G122 SC 863

G081/G120/G121/G122 SC 864

G081/G120/G121/G122 SC 865

G081/G120/G121/G122 SC 900

G104 USER TOOLS


G104 USER TOOLS
G160/G161 SC 921
G160/G161 SC 363
G160/G161 SC 363
G160/G161 SC 363
H306/H310/H311 ALL FILES GO INTO MEMORY
H555/H556/H557 SCANNER FUNCTIONS
H555/H556/H557 FACSIMILE FEATURES
H555/H556/H557 FACSIMILE FEATURES
H555/H556/H557 FACSIMILE FEATURES

H555/H556/H557 FACSIMILE FEATURES


Product Family Problem Desc
B003/B004/B006/B007 USER TOOLS

B003/B004/B006/B007 PAPER TRAY SELECTION FOR FAX


B003/B004/B006/B007 SORT GRAYED OUT
B003/B004/B006/B007 CANNOT PRINT ACROSS NETWORK

B003/B004/B006/B007 STAMP FUNCTION - CANNOT SELECT

B003/B004/B006/B007 IMAGE SHIFTING


B003/B004/B006/B007 IMAGE SHIFTING
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B070/B071 ADD STAPLE INDICATION
B079/082/135/138/182/ SC 863
183
B079/082/135/138/182/ SC 863
183
B079/082/135/138/182/ SC 863
183
B079/082/135/138/182/ SC 863
183
B125 JAM EXIT

B132/B200 JAM CODE 014


B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 APS MALFUNCTION
B147/B149/B190 COLORS MISALIGNED
B147/B149/B190 SC 725
B178/B180/B202 SC 389
B222/B224/G878 SC 580
B222/B224/G878 PC FAXES NOT BEING RECEIVED
B230/B237 STAMP DATA QUESTIONS
B234/B235/B236 FIRMWARE UPDATES
B234/B235/B236 DISPLAY, TONER SUCTION MOTOR NEEDS
REPLACEMENT
Product Family Problem Desc
B234/B235/B236 GENERAL INFORMATION
C229/C233/C239 SC 05-01
C229/C233/C239 SC 05-01
D009/D011/D012/D013 SC 547

D009/D011/D012/D013 SC 824

D009/D011/D012/D013 SC 547

D014/D015 FIRMWARE UPDATES


D014/D015 FIERY
D014/D015 SC 348

D014/D015 SP MODES
D014/D015 SPOTS-COLOR
D014/D015 SC 670
D014/D015 SC 569
D014/D015 SC 569
D014/D015 SC 569
D014/D015 SC 569
D014/D015 ADD TONER CONDITION
D052/D053/D054 SCAN TO FOLDER
D052/D053/D054 SC 551
D052/D053/D054 SC 551
D052/D053/D054 SC 551
D052/D053/D054 SC 551
D101/D102/D103 IMAGE SHIFTING
G160/G161 DOUBLE/OFFSET IMAGE
G160/G161 COLORS MISALIGNED
G160/G161 COLOR INCORRECT
G160/G161 COLORS MISALIGNED
G160/G161 CONTROLLER CONFIG/INSTALL
G160/G161 CONTROLLER CONFIG/INSTALL
G160/G161 CONTROLLER CONFIG/INSTALL
G160/G161 FUSER OVERHEAT, NO SERVICE CODE
Product Family Problem Desc
G404/G406 SC 270
A246/A247/A248 CONTROLLER CONFIG/INSTALL

A292/A293/B098 JAM CODE 015


A292/A293/B098 CONTROLLER CONFIG/INSTALL
B051/B052/B156 CONTROLLER CONFIG/INSTALL

B064/B065 SC 322

B064/B065 SC 322
B064/B065 SC 322
B064/B065 SC 322
B064/B065 JAM CODE 125
B064/B065 JAM CODE 013
B070/B071 TANDEM TRAY ISSUES
B132/B200 SPECIFICATIONS

B132/B200 CONTROLLER CONFIG/INSTALL

B132/B200 APS MALFUNCTION


B132/B200 SCANNER CONFIGURATION
B132/B200 FIERY
B140-B143/B163/B228 SC 220
B140-B143/B163/B228 SC 220
B140-B143/B163/B228 SC 220
B140-B143/B163/B228 SC 220
B140-B143/B163/B228 SC 220
B140-B143/B163/B228 SC 868
B140-B143/B163/B228 SCANNER CONFIGURATION
B140-B143/B163/B228 SC 351
B140-B143/B163/B228 CONTROLLER CONFIG/INSTALL

B140-B143/B163/B228 SCANNER CONFIGURATION


B140-B143/B163/B228 JAM CODE 101
B178/B180/B202 CONTROLLER CONFIG/INSTALL
Product Family Problem Desc
B234/B235/B236 FUSER WEB ISSUES
B234/B235/B236 SC 785
B234/B235/B236 SC 492
B234/B235/B236 FINISHER TRAY NOT SHIFTING BETWEEN SETS,
STAPLES ALL COPIES
B234/B235/B236 CONTROLLER CONFIG/INSTALL

B234/B235/B236 SCANNER CONFIGURATION


B234/B235/B236 SC 621
B234/B235/B236 JAM CODE 022
B234/B235/B236 DOG EARS
B234/B235/B236 USER TOOLS

B246/B248/B249 SCANNER CONFIGURATION


B246/B248/B249 SCANNER CONFIGURATION
B246/B248/B249 SC 764
B262/B284/B288/B292 CONTROLLER CONFIG/INSTALL

B264/B265 JAM CODE 014


B276/B277 CANNOT DETECT ORIGINAL
B276/B277 CANNOT DETECT ORIGINAL
B276/B277 CANNOT DETECT ORIGINAL
B276/B277 CANNOT DETECT ORIGINAL
B286/B289 WASTE TONER FULL DISPLAYED
B286/B289 WASTE TONER FULL DISPLAYED
B286/B289 WASTE TONER FULL DISPLAYED
B286/B289 WASTE TONER FULL DISPLAYED
B291/B296 CONTROLLER CONFIG/INSTALL

C229/C233/C239 ADF NOT RECOGNIZED


C235/C244 MASTER EJECT JAMS
C262/C265 MASTER EJECT JAMS
C269 MASTER EJECT JAMS
D014/D015 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
D014/D015 SC 570
Product Family Problem Desc
D014/D015 KEY COUNTER INFORMATION

D017/D018/D019/D020 CONTROLLER CONFIG/INSTALL

D052/D053/D054 PRINT CONTROLLER/NIB


D052/D053/D054 SCANNER CONFIGURATION
D101/D102/D103 SCANNER CONFIGURATION
D101/D102/D103 COPYING IS DISPLAYED - NO OPERATION
D101/D102/D103 CONTROLLER CONFIG/INSTALL
D101/D102/D103 SC 672
D101/D102/D103 COVER INTERPOSER QUESTIONS
G157 FIRMWARE UPDATES

G157 FACSIMILE FEATURES


G157 FACSIMILE FEATURES
G157 FACSIMILE FEATURES
G157 VOLUME ADJUSTMENT
G157 VOLUME ADJUSTMENT
G157 VOLUME ADJUSTMENT
G157 VOLUME ADJUSTMENT
G157 VOLUME ADJUSTMENT

G157 VOLUME ADJUSTMENT

G160/G161 CONTROLLER CONFIG/INSTALL


G160/G161 CONTROLLER CONFIG/INSTALL
G160/G161 SC 305
G160/G161 SC 305
G160/G161 SC 305
G417/G418 SCANNING DOES NOT FUNCTION
G417/G418 ERRATIC SCANNER MOVEMENT

G417/G418 ERRATIC SCANNER MOVEMENT

J007/J010/J011 CONTROLLER CONFIG/INSTALL


A133/A195/A217 TOUCH SCREEN CALIBRATION
Product Family Problem Desc
B064/B065 PRINT CONTROLLER/NIB
B064/B065 SC 610
B125 SC 992
B125 SC 460
B125 SC 543
B129/B130/B168 SC 981
B129/B130/B168 SC 981
B132/B200 PRINT CONTROLLER/NIB
B132/B200 JAM CODE 191
B132/B200 DRIVERS

B140-B143/B163/B228 PRINT CONTROLLER/NIB


B140-B143/B163/B228 DRIVERS

B178/B180/B202 DISTORTED IMAGE


B229 SC 520
B229 SC 520
B229 SC 101
B229 SC 101
B229 SC 101
B229 SC 120
B229 SC 120
B229 SC 120
B229 SC 120
B229 SC 121
B229 SC 121
B229 SC 121
B230/B237 BACKGROUND-DIRTY/GRAY

B234/B235/B236 PRINT CONTROLLER/NIB


B234/B235/B236 POORLY STAPLED OR JOGGED SETS
B234/B235/B236 DRIVERS

B246/B248/B249 PRINT CONTROLLER/NIB


B246/B248/B249 SC 501
Product Family Problem Desc
B246/B248/B249 DRIVERS

B276/B277 FIRMWARE LOADING ISSUES


B276/B277 FIRMWARE LOADING ISSUES
B276/B277 FIRMWARE LOADING ISSUES

B276/B277 FIRMWARE LOADING ISSUES


D014/D015 PRINT CONTROLLER/NIB
D014/D015 DEVELOPER AGITATION CODES
D014/D015 DRIVERS

D052/D053/D054 PRINT CONTROLLER/NIB


D052/D053/D054 SCAN TO FOLDER
D052/D053/D054 DRIVERS

D101/D102/D103 DRIVERS

H306/H310/H311 SC 322
A741 SC 307
B064/B065 PASSWORDS
B089/B093 PRINT JOB NOT PRINTING

B125 CONTROLLER CONFIG/INSTALL


B129/B130/B168 NUMBER OF RINGS UNTIL CALL IS DETECTED

B132/B200 FIERY
B132/B200 CONSTANT ADD PAPER / RESET TRAY
B132/B200 DRIVERS
B140-B143/B163/B228 DOUBLE/OFFSET IMAGE
B222/B224/G878 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B222/B224/G878 SC 548
B234/B235/B236 RESET TANDAM TRAY DISPLAYED
B286/B289 CONTROLLER CONFIG/INSTALL
D009/D011/D012/D013 STAMP FUNCTION - CANNOT SELECT

D101/D102/D103 DEAD MACHINE, NO OPERATION


Product Family Problem Desc
D101/D102/D103 DEAD MACHINE, NO OPERATION
G165/G166/G167 VOLUME ADJUSTMENT

G165/G166/G167 USER TOOLS


G165/G166/G167 USER TOOLS
G165/G166/G167 USER TOOLS
G165/G166/G167 COLORS MISALIGNED
G165/G166/G167 COLOR INCORRECT
G165/G166/G167 COLOR INCORRECT
G165/G166/G167 COLOR INCORRECT
G165/G166/G167 USER TOOLS
G165/G166/G167 USER TOOLS
H306/H310/H311 ERROR MESSAGES

H306/H310/H311 ERROR MESSAGES

H306/H310/H311 ERROR MESSAGES

H306/H310/H311 ERROR MESSAGES

H306/H310/H311 ERROR MESSAGES

H306/H310/H311 ERROR MESSAGES

H306/H310/H311 ERROR MESSAGES

H306/H310/H311 ERROR MESSAGES

H306/H310/H311 ERROR MESSAGES

H306/H310/H311 ERROR MESSAGES

H555/H556/H557 NO TX/RX
H555/H556/H557 NO TX/RX
H915/H916 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
A229 DRIVERS
Product Family Problem Desc
A292/A293/B098 DRIVERS

A294/A295 IMAGE SHIFTING


B064/B065 DRIVERS

B132/B200 DRIVERS

B132/B200 FIERY
B132/B200 SCANNER FUNCTIONS
B132/B200 FIERY
B140-B143/B163/B228 DRIVERS

B140-B143/B163/B228 FUSER WEB ISSUES


B140-B143/B163/B228 OPERATION PANEL, ERRATIC OPERATION
B140-B143/B163/B228 DJ 55
B234/B235/B236 DRIVERS

B234/B235/B236 SCANNER FUNCTIONS


B234/B235/B236 DF VARYING REGISTRATION
B246/B248/B249 DRIVERS

B246/B248/B249 SCANNER FUNCTIONS


B295/B297 SC 329
C262/C265 SC 307
D014/D015 SC 544

D014/D015 SCANNER CONFIGURATION


D014/D015 CONTROLLER CONFIG/INSTALL
D014/D015 DRIVERS

D014/D015 JAM CODE 016


D014/D015 FEEDS EXTRA COPY AND JAMS
D014/D015 SCANNER FUNCTIONS
D014/D015 FINISHER ENTRANCE JAMS
D052/D053/D054 DRIVERS

D052/D053/D054 SCANNER FUNCTIONS


Product Family Problem Desc
D101/D102/D103 DRIVERS

D101/D102/D103 SCANNER FUNCTIONS


B229 SC 141
B229 SC 141
B229 SC 141
B229 SC 142
B229 SC 142
B229 SC 142
B229 SC 142
B229 SC 142
B229 SC 144
B229 SC 144
B229 SC 144
B229 SC 161
B229 SC 161
B229 SC 161
B229 SC 165
B229 SC 165
B229 SC 200
B229 SC 200
B229 SC 210
B229 SC 210
B229 SC 210
B229 SC 502
B229 SC 502
B229 SC 503
B229 SC 503
B229 SC 506
B229 SC 570
B229 SC 570
B229 SC 571
B229 SC 571
B229 SC 610
Product Family Problem Desc
B229 SC 610
B229 SC 620
B229 SC 620
B229 SC 687
B229 SC 687
D014/D015 SC 992
D014/D015 SC 992
D014/D015 SC 925
D014/D015 SC 925
D014/D015 SC 920
D014/D015 SC 920
D014/D015 SC 919
D014/D015 SC 919
D014/D015 SC 914
D014/D015 SC 914
D014/D015 SC 913
D014/D015 SC 913
D014/D015 SC 912
D014/D015 SC 912
D014/D015 SC 911
D014/D015 SC 911
D014/D015 SC 910
D014/D015 SC 910
D014/D015 SC 902
D014/D015 SC 902
D014/D015 SC 902
D014/D015 SC 901
D014/D015 SC 901
D014/D015 SC 901
D014/D015 SC 875
D014/D015 SC 875
D014/D015 SC 874
D014/D015 SC 874
D014/D015 SC 870
Product Family Problem Desc
D014/D015 SC 868
D014/D015 SC 868
D014/D015 SC 868
D014/D015 SC 867
D014/D015 SC 867
D014/D015 SC 864
D014/D015 SC 863
D014/D015 SC 861
D014/D015 SC 861
D014/D015 SC 861
D014/D015 SC 861
G056/G058/G073/G074 PAPER SIZE QUESTIONS

H306/H310/H311 SC 391
H306/H310/H311 SC 391
A153-A162/A204-A214 CLOSE FINISHER DOOR
B070/B071 JAM CODE 009
B125 ADD TONER CONDITION
B125 ADD TONER CONDITION
B205/B209 PASSWORDS
B205/B209 PASSWORDS

B222/B224/G878 SC 373
B234/B235/B236 GBC ENTRANCE JAMS
B246/B248/B249 FACSIMILE FEATURES
B246/B248/B249 SC 955
B246/B248/B249 SC 401
B264/B265 SC 544
B264/B265 SC 329

B264/B265 SC 101
B264/B265 SC 144
B264/B265 SC 323
B264/B265 SC 395
B264/B265 SC 440
Product Family Problem Desc
B264/B265 SC 402
B264/B265 SC 101
B264/B265 SC 101
B264/B265 SC 101
B264/B265 SC 101
B264/B265 SC 101
B264/B265 SC 101
B264/B265 SC 120
B264/B265 SC 120
B264/B265 SC 120
B264/B265 SC 120

B264/B265 SC 120
B264/B265 SC 120

B264/B265 SC 120
B264/B265 SC 121
B264/B265 SC 121
B264/B265 SC 121
B264/B265 SC 121

B264/B265 SC 121
B264/B265 SC 121

B264/B265 SC 121
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
Product Family Problem Desc
B264/B265 SC 144

B264/B265 SC 144
B264/B265 SC 144
B264/B265 SC 165
B264/B265 SC 165
B264/B265 SC 302
B264/B265 SC 302
B264/B265 SC 302
B264/B265 SC 304
B264/B265 SC 321
B264/B265 SC 321
B264/B265 SC 322

B264/B265 SC 322
B264/B265 SC 322
B264/B265 SC 323
B264/B265 SC 323
B264/B265 SC 323
B264/B265 SC 327
B264/B265 SC 327
B264/B265 SC 327
B264/B265 SC 327

B264/B265 SC 328
B264/B265 SC 328
B264/B265 SC 328

B264/B265 SC 329
B264/B265 SC 329
B264/B265 SC 335

B264/B265 SC 335
B264/B265 SC 335
B264/B265 SC 336
Product Family Problem Desc
B264/B265 SC 336
B264/B265 SC 336
B264/B265 SC 337

B264/B265 SC 337
B264/B265 SC 337
B264/B265 SC 338

B264/B265 SC 338

B264/B265 SC 338

B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 353
Product Family Problem Desc
B264/B265 SC 353
B264/B265 SC 353
B264/B265 SC 353
B264/B265 SC 353
B264/B265 SC 353
B264/B265 SC 353
B264/B265 SC 354
B264/B265 SC 354
B264/B265 SC 354
B264/B265 SC 354
B264/B265 SC 354
B264/B265 SC 390
B264/B265 SC 390
B264/B265 SC 390

B264/B265 SC 390
B264/B265 SC 390
B264/B265 SC 391
B264/B265 SC 391
B264/B265 SC 391
B264/B265 SC 391
B264/B265 SC 391
B264/B265 SC 395
B264/B265 SC 395
B264/B265 SC 395
B264/B265 SC 401
B264/B265 SC 401
B264/B265 SC 401
B264/B265 SC 402
B264/B265 SC 402
B264/B265 SC 402
B264/B265 SC 402
B264/B265 SC 403
B264/B265 SC 403
Product Family Problem Desc
B264/B265 SC 403
B264/B265 SC 403
B264/B265 SC 405
B264/B265 SC 405
B264/B265 SC 405
B264/B265 SC 405
B264/B265 SC 440
B264/B265 SC 440
B264/B265 SC 450
B264/B265 SC 450
B264/B265 SC 490
B264/B265 SC 490
B264/B265 SC 490
B264/B265 SC 492
B264/B265 SC 492
B264/B265 SC 492
B264/B265 SC 501
B264/B265 SC 501
B264/B265 SC 501
B264/B265 SC 501
B264/B265 SC 502
B264/B265 SC 502
B264/B265 SC 502
B264/B265 SC 502
B264/B265 SC 503
B264/B265 SC 503
B264/B265 SC 504
B264/B265 SC 504
B264/B265 SC 506
B264/B265 SC 506
B264/B265 SC 506
B264/B265 SC 507
B264/B265 SC 507
B264/B265 SC 507
Product Family Problem Desc
B264/B265 SC 510
B264/B265 SC 510
B264/B265 SC 510
B264/B265 SC 510
B264/B265 SC 520
B264/B265 SC 520
B264/B265 SC 541
B264/B265 SC 541
B264/B265 SC 541
B264/B265 SC 541
B264/B265 SC 542
B264/B265 SC 542
B264/B265 SC 542
B264/B265 SC 542
B264/B265 SC 542
B264/B265 SC 542
B264/B265 SC 543
B264/B265 SC 543
B264/B265 SC 543
B264/B265 SC 543
B264/B265 SC 544
B264/B265 SC 544
B264/B265 SC 544
B264/B265 SC 544
B264/B265 SC 304
B264/B265 SC 304
B264/B265 SC 350
B286/B289 DEVELOPER AGITATION CODES
B286/B289 BACKGROUND-DIRTY/GRAY
B286/B289 BACKGROUND-DIRTY/GRAY
B295/B297 SC 729
B295/B297 SC 729
C229/C233/C239 SC 07-21
C231/C237/C238/C248 BLANK IMAGE-ENTIRE PAGE
Product Family Problem Desc
D010 SC 411
D010 SC 411
D014/D015 FACSIMILE FEATURES
D014/D015 SC 858
D014/D015 SC 858
D014/D015 SC 858
D014/D015 SC 850
D014/D015 SC 850
D014/D015 SC 850
D014/D015 SC 834
D014/D015 SC 834
D014/D015 SC 833
D014/D015 SC 833
D014/D015 SC 829
D014/D015 SC 829
D014/D015 SC 824
D014/D015 SC 824
D014/D015 SC 822
D014/D015 SC 822
D014/D015 SC 822
D014/D015 SC 821
D014/D015 SC 821
D014/D015 SC 819
D014/D015 SC 819
D014/D015 SC 819
D014/D015 SC 817
D014/D015 SC 817
D052/D053/D054 FACSIMILE FEATURES
G060/G080/G082 SC 260
H555/H556/H557 NUMBER OF RINGS UNTIL CALL IS DETECTED
H915/H916 FAX CONFIGURATION

H915/H916 FAX CONFIGURATION


Product Family Problem Desc
H915/H916 FAX CONFIGURATION

H915/H916 FAX CONFIGURATION

H915/H916 FAX CONFIGURATION

B070/B071 SC 732
B234/B235/B236 SC 142
B234/B235/B236 DF PICKUP ROLLER DROPPING
B246/B248/B249 RESET TANDAM TRAY DISPLAYED
B264/B265 SC 548
B264/B265 SC 670
B264/B265 SC 670
B264/B265 SC 670
B264/B265 SC 621
B264/B265 SC 621
B264/B265 SC 546
B264/B265 SC 546
B264/B265 SC 547
B264/B265 SC 547
B264/B265 SC 548
B264/B265 SC 548
B264/B265 SC 557
B264/B265 SC 599
B264/B265 SC 599
B264/B265 SC 599
B264/B265 SC 601
B264/B265 SC 601
B264/B265 SC 601
B264/B265 SC 601
B264/B265 SC 610
B264/B265 SC 610
B264/B265 SC 610
B264/B265 SC 610
B264/B265 SC 611
Product Family Problem Desc
B264/B265 SC 611
B264/B265 SC 611
B264/B265 SC 611
B264/B265 SC 612
B264/B265 SC 620

B264/B265 SC 620
B264/B265 SC 620

B264/B265 SC 620
B264/B265 SC 620
B264/B265 SC 621

B264/B265 SC 621
B264/B265 SC 623
B264/B265 SC 623
B264/B265 SC 623
B264/B265 SC 623
B264/B265 SC 623
B264/B265 SC 624

B264/B265 SC 624
B264/B265 SC 624
B264/B265 SC 624
B264/B265 SC 624
B264/B265 SC 626
B264/B265 SC 626
B264/B265 SC 626
B264/B265 SC 626
B264/B265 SC 626
B264/B265 SC 627
B264/B265 SC 627
B264/B265 SC 627
B264/B265 SC 627
B264/B265 SC 627
Product Family Problem Desc
B264/B265 SC 630

B264/B265 SC 630

B264/B265 SC 632
B264/B265 SC 633
B264/B265 SC 634
B264/B265 SC 635
B264/B265 SC 635
B264/B265 SC 541
B264/B265 SC 542
B264/B265 SC 543
B264/B265 SC 544
B264/B265 SC 546
B264/B265 SC 547
B264/B265 SC 548
B264/B265 SC 925
C231/C237/C238/C248 BLANK IMAGE-ENTIRE PAGE
D009/D011/D012/D013 ERROR MESSAGES

D014/D015 SC 786
D014/D015 SC 786
D014/D015 SC 785
D014/D015 SC 785
D014/D015 SC 785
D014/D015 SC 784
D014/D015 SC 784
D014/D015 SC 784
D014/D015 SC 782
D014/D015 SC 782
D014/D015 SC 782
D014/D015 SC 781
D014/D015 SC 781
D014/D015 SC 781
D014/D015 SC 780
Product Family Problem Desc
D014/D015 SC 780
D014/D015 SC 780
D014/D015 SC 776
D014/D015 SC 776
D014/D015 SC 776
D014/D015 SC 776
D014/D015 SC 776
D014/D015 SC 775
D014/D015 SC 775
D014/D015 SC 775
D014/D015 SC 775
D014/D015 SC 775
D014/D015 SC 773
D014/D015 SC 773
D014/D015 SC 773
D014/D015 SC 773
D014/D015 SC 772
D014/D015 SC 772
D014/D015 SC 772
D014/D015 SC 772
D014/D015 SC 771
D014/D015 SC 771
D014/D015 SC 771
D014/D015 SC 771
D014/D015 SC 770
D014/D015 SC 770
D014/D015 SC 770
D014/D015 SC 770
D014/D015 SC 767
D014/D015 SC 767
D014/D015 SC 767
D014/D015 SC 767
D014/D015 SC 766
D014/D015 SC 766
Product Family Problem Desc
D014/D015 SC 766
D014/D015 SC 766
D014/D015 SC 766
D014/D015 SC 767
D014/D015 SC 765
D014/D015 SC 765
D014/D015 SC 765
D014/D015 SC 765
D014/D015 SC 765
D014/D015 SC 764
D014/D015 SC 764
D014/D015 SC 764
D017/D018/D019/D020 SC 998

D017/D018/D019/D020 SC 998

D101/D102/D103 FINISHER NOT RECOGNIZED


G104 SC 202

G104 SC 202

G104 SC 203

G126 ERROR MESSAGES


G160/G161 SC 545
G160/G161 SC 545
G160/G161 SC 545
H555/H556/H557 SCANNER FUNCTIONS
H915/H916 USER TOOLS

H915/H916 VOLUME ADJUSTMENT

H915/H916 VOLUME ADJUSTMENT

H915/H916 VOLUME ADJUSTMENT


Product Family Problem Desc
H915/H916 USER TOOLS

B079/082/135/138/182/ SC 872
183
B079/082/135/138/182/ SC 870
183
B079/082/135/138/182/ SC 925
183
B079/082/135/138/182/ SC 870
183
B079/082/135/138/182/ SC 870
183
B129/B130/B168 PRINT OPTION NOT RECOGNIZED
B246/B248/B249 SC 670
B264/B265 SC 726
B264/B265 SC 820
B264/B265 SC 820
B264/B265 SC 824
B264/B265 SC 824
B264/B265 SC 925
B264/B265 SC 724
B264/B265 SC 692
B264/B265 SC 700
B264/B265 SC 700
B264/B265 SC 700
B264/B265 SC 700
B264/B265 SC 701
B264/B265 SC 701
B264/B265 SC 701
B264/B265 SC 722
B264/B265 SC 722
B264/B265 SC 724
B264/B265 SC 724

B264/B265 SC 725
B264/B265 SC 725
Product Family Problem Desc
B264/B265 SC 725
B264/B265 SC 726
B264/B265 SC 727
B264/B265 SC 727

B264/B265 SC 729
B264/B265 SC 729
B264/B265 SC 729
B264/B265 SC 730
B264/B265 SC 730
B264/B265 SC 730
B264/B265 SC 731
B264/B265 SC 731
B264/B265 SC 732
B264/B265 SC 732
B264/B265 SC 733
B264/B265 SC 733
B264/B265 SC 733
B264/B265 SC 734
B264/B265 SC 734
B264/B265 SC 740
B264/B265 SC 818

B264/B265 SC 818
B264/B265 SC 818
B264/B265 SC 819
B264/B265 SC 819
B264/B265 SC 819
B264/B265 SC 819
B264/B265 SC 820
B264/B265 SC 820
B264/B265 SC 821
B264/B265 SC 821
B264/B265 SC 822
B264/B265 SC 822
Product Family Problem Desc
B264/B265 SC 822
B264/B265 SC 822
B264/B265 SC 823
B264/B265 SC 824
B264/B265 SC 826
B264/B265 SC 826
B264/B265 SC 826
B264/B265 SC 827
B264/B265 SC 741
B264/B265 SC 823
B295/B297 REPORTS ON/OFF
D009/D011/D012/D013 FINISHER INSTALL ISSUES

D014/D015 SC 763
D014/D015 SC 763
D014/D015 SC 761
D014/D015 SC 761
D014/D015 SC 761
D014/D015 SC 761
D014/D015 SC 760
D014/D015 SC 760
D014/D015 SC 760
D014/D015 SC 760
D014/D015 SC 755
D014/D015 SC 755
D014/D015 SC 755
D014/D015 SC 755
D014/D015 SC 755
D014/D015 SC 754
D014/D015 SC 754
D014/D015 SC 754
D014/D015 SC 753
D014/D015 SC 753
D014/D015 SC 753
Product Family Problem Desc
D014/D015 SC 753
D014/D015 SC 753
D014/D015 SC 750
D014/D015 SC 750
D014/D015 SC 750
D014/D015 SC 750
D014/D015 SC 748
D014/D015 SC 748
D014/D015 SC 748
D014/D015 SC 748
D014/D015 SC 748
D017/D018/D019/D020 SC 672

D017/D018/D019/D020 SC 672

D017/D018/D019/D020 SC 672

D017/D018/D019/D020 SC 672

G060/G080/G082 SC 371
G060/G080/G082 SC 371
G060/G080/G082 SC 371
G060/G080/G082 SC 371
H915/H916 NO TX/RX
A292/A293/B098 SC 494
A292/A293/B098 SC 494
B039/B040/B043/B120 SC 101
B039/B040/B043/B120 SC 101
B039/B040/B043/B120 SC 101
B039/B040/B043/B120 SC 101
B039/B040/B043/B120 SC 101
B039/B040/B043/B120 SC 120
B039/B040/B043/B120 SC 120
B039/B040/B043/B120 SC 120
B039/B040/B043/B120 SC 121
Product Family Problem Desc
B039/B040/B043/B120 SC 121
B039/B040/B043/B120 SC 121
B039/B040/B043/B120 SC 122
B079/082/135/138/182/ DEAD MACHINE, NO OPERATION
183
B129/B130/B168 SC 982
B129/B130/B168 SC 990
B129/B130/B168 SC 145
B129/B130/B168 SC 145
B129/B130/B168 SC 145
B129/B130/B168 SC 145
B129/B130/B168 SC 857
B129/B130/B168 SC 866
B129/B130/B168 SC 867
B129/B130/B168 SC 870
B129/B130/B168 SC 870
B129/B130/B168 SC 871
B129/B130/B168 SC 903
B129/B130/B168 SC 921
B129/B130/B168 SC 921
B129/B130/B168 SC 925
B129/B130/B168 SC 925
B129/B130/B168 SC 928
B129/B130/B168 SC 928
B129/B130/B168 SC 928
B129/B130/B168 SC 954
B129/B130/B168 SC 955
B129/B130/B168 SC 964
B129/B130/B168 SC 980
B129/B130/B168 SC 982
B129/B130/B168 SC 982
B129/B130/B168 SC 984
B129/B130/B168 SC 984
B129/B130/B168 SC 984
Product Family Problem Desc
B129/B130/B168 SC 990
B129/B130/B168 SC 990
B129/B130/B168 SC 991
B129/B130/B168 SC 992
B129/B130/B168 SC 997
B129/B130/B168 SC 998
B129/B130/B168 SC 999
B129/B130/B168 SC 999
B129/B130/B168 SC 999
B129/B130/B168 SC 999
B129/B130/B168 SC 999
B129/B130/B168 SC 999
B140-B143/B163/B228 PRINT JOB NOT PRINTING
B230/B237 BACKGROUND-DIRTY/GRAY
B230/B237 SC 796

B234/B235/B236 PLEASE WAIT - NO FUSER LAMPS


B264/B265 SCANNER CONFIGURATION

D009/D011/D012/D013 SCANNER CONFIGURATION

D014/D015 SC 502
D014/D015 SC 502
D014/D015 SC 502
D014/D015 SC 503
D014/D015 SC 503
D014/D015 SC 503
D014/D015 SC 504
D014/D015 SC 505
D014/D015 SC 505

D014/D015 SC 505
D014/D015 SC 505
D014/D015 SC 505
D014/D015 SC 510
Product Family Problem Desc
D014/D015 SC 510
D014/D015 SC 510
D014/D015 SC 510
D014/D015 SC 510
D014/D015 SC 515
D014/D015 SC 515

D014/D015 SC 515

D014/D015 SC 515
D014/D015 SC 515
D014/D015 SC 515
D014/D015 SC 515
D014/D015 SC 516
D014/D015 SC 516

D014/D015 SC 516
D014/D015 SC 516
D014/D015 SC 516
D014/D015 SC 516
D014/D015 SC 530
D014/D015 SC 530
D014/D015 SC 530
D014/D015 SC 531
D014/D015 SC 531
D014/D015 SC 531
D014/D015 SC 532
D014/D015 SC 532
D014/D015 SC 532
D014/D015 SC 533
D014/D015 SC 533
D014/D015 SC 534
D014/D015 SC 534
D014/D015 SC 534
D014/D015 SC 536
Product Family Problem Desc
D014/D015 SC 536
D014/D015 SC 536
D014/D015 SC 540
D014/D015 SC 540
D014/D015 SC 540
D014/D015 SC 541

D014/D015 SC 541
D014/D015 SC 541
D014/D015 SC 543
D014/D015 SC 543
D014/D015 SC 543
D014/D015 SC 541
D014/D015 E 24
D014/D015 E 24
D014/D015 E 24
D014/D015 SC 547
D014/D015 SC 547
D014/D015 SC 547
D014/D015 SC 549
D014/D015 SC 549
D014/D015 SC 549
D014/D015 SC 550
D014/D015 SC 550
D014/D015 SC 550
D014/D015 SC 551
D014/D015 SC 551
D014/D015 SC 551
D014/D015 SC 551
D014/D015 SC 562
D014/D015 SC 562
D014/D015 SC 562
D014/D015 SC 563
D014/D015 SC 563
Product Family Problem Desc
D014/D015 SC 563
D014/D015 SC 564
D014/D015 SC 564
D014/D015 SC 564
D014/D015 SC 565
D014/D015 SC 565
D014/D015 SC 565
D014/D015 SC 570
D014/D015 SC 570
D014/D015 SC 570
D014/D015 SC 571
D014/D015 SC 571
D014/D015 SC 571
D014/D015 SC 599
D014/D015 SC 599
D014/D015 SC 599
D014/D015 SC 620
D014/D015 SC 620
D014/D015 SC 620
D014/D015 SC 620
D014/D015 SC 620
D014/D015 SC 621

D014/D015 SC 621
D014/D015 SC 621
D014/D015 SC 621
D014/D015 SC 747
D014/D015 SC 747
D014/D015 SC 747
D014/D015 SC 747
D014/D015 SC 747
D014/D015 SC 746
D014/D015 SC 746
D014/D015 SC 746
Product Family Problem Desc
D014/D015 SC 746
D014/D015 SC 746
D014/D015 SC 745
D014/D015 SC 745
D014/D015 SC 745
D014/D015 SC 745
D014/D015 SC 745
D014/D015 SC 744
D014/D015 SC 744
D014/D015 SC 744
D014/D015 SC 743
D014/D015 SC 743
D014/D015 SC 743
D014/D015 SC 742
D014/D015 SC 742
D014/D015 SC 742
D014/D015 SC 742
D014/D015 SC 742
D014/D015 SC 741
D014/D015 SC 741
D014/D015 SC 741
D014/D015 SC 741
D014/D015 SC 741
D014/D015 SC 740
D014/D015 SC 740
D014/D015 SC 740
D014/D015 SC 740
D014/D015 SC 740
D052/D053/D054 SC 834
D101/D102/D103 FIERY

G091/G094/G095/G112- SET UP
G116
G104 SC 195
B132/B200 SW APPLICATION ERRORS
Product Family Problem Desc
B140-B143/B163/B228 SC 621
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 SW APPLICATION ERRORS
B234/B235/B236 SW APPLICATION ERRORS
B246/B248/B249 SW APPLICATION ERRORS
D014/D015 SC 736
D014/D015 SC 552

D014/D015 SC 552
D014/D015 SC 552
D014/D015 SC 553
D014/D015 SC 553
D014/D015 SC 553
D014/D015 SC 554
D014/D015 SC 554
D014/D015 SC 554
D014/D015 SC 555
D014/D015 SC 555
D014/D015 SC 555
D014/D015 SC 556
D014/D015 SC 556
D014/D015 SC 557
D014/D015 SC 559
D014/D015 SC 559

D014/D015 SC 559
D014/D015 SC 561
D014/D015 SC 561
D014/D015 SC 561
D014/D015 SC 738
D014/D015 SC 738
D014/D015 SC 738
D014/D015 SC 738
D014/D015 SC 738
D014/D015 SC 737
Product Family Problem Desc
D014/D015 SC 737
D014/D015 SC 737
D014/D015 SC 737
D014/D015 SC 736
D014/D015 SC 736
D014/D015 SC 736
D014/D015 SC 736
D014/D015 SC 735
D014/D015 SC 735
D014/D015 SC 735
D014/D015 SC 735
D014/D015 SC 735
D014/D015 SC 734
D014/D015 SC 734
D014/D015 SC 734
D014/D015 SC 734
D014/D015 SC 734
D014/D015 SC 733
D014/D015 SC 733
D014/D015 SC 733
D014/D015 SC 733
D014/D015 SC 732
D014/D015 SC 732
D014/D015 SC 732
D014/D015 SC 732
D014/D015 SC 731
D014/D015 SC 731
D014/D015 SC 731
D014/D015 SC 731
D014/D015 SC 730
D014/D015 SC 730
D014/D015 SC 730
D014/D015 SC 730
D014/D015 SC 730
Product Family Problem Desc
D014/D015 SC 728
D014/D015 SC 728
D014/D015 SC 728
D014/D015 SC 728
D014/D015 SC 728
D014/D015 SC 727
D014/D015 SC 727
D014/D015 SC 727
D014/D015 SC 727
D014/D015 SC 727
D014/D015 SC 726
D014/D015 SC 726
D014/D015 SC 726
D014/D015 SC 726
D014/D015 SC 726
D101/D102/D103 SW APPLICATION ERRORS
B064/B065 SCANNER CONFIGURATION
B089/B093 MAC PRINTING
B089/B093 SCAN TO FOLDER

B132/B200 THROUGH PUT QUESTIONS


B132/B200 SCANNER CONFIGURATION
B140-B143/B163/B228 FIRMWARE LOADING ISSUES
B140-B143/B163/B228 SCANNER CONFIGURATION
B230/B237 PRINT CONTROLLER/NIB
B234/B235/B236 ITEMS THAT DO NOT WORK WITH THE GBC
B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 SET UP
B234/B235/B236 SCANNER CONFIGURATION
B246/B248/B249 ALL FILES GO INTO MEMORY
B246/B248/B249 SCANNER CONFIGURATION
B262/B284/B288/B292 SCAN ROUTER ERRORS

B264/B265 SC 992
Product Family Problem Desc
B276/B277 USER TOOLS

B276/B277 USER TOOLS

D014/D015 NO READY OR WAIT INDICATORS


D014/D015 JAM CODE 142
D014/D015 SC 902
D014/D015 SCANNER CONFIGURATION
D014/D015 SC 725
D014/D015 SC 725
D014/D015 SC 725
D014/D015 SC 725
D014/D015 SC 725
D014/D015 SC 724
D014/D015 SC 724
D014/D015 SC 724
D014/D015 SC 724
D014/D015 SC 724
D014/D015 SC 723
D014/D015 SC 723
D014/D015 SC 723
D014/D015 SC 723
D014/D015 SC 723
D014/D015 SC 721
D014/D015 SC 721
D014/D015 SC 721
D014/D015 SC 721
D014/D015 SC 721
D014/D015 SC 720
D014/D015 SC 720
D014/D015 SC 720
D014/D015 SC 720
D014/D015 SC 705
D014/D015 SC 705
D014/D015 SC 705
Product Family Problem Desc
D014/D015 SC 705
D014/D015 SC 705
D014/D015 SC 701
D014/D015 SC 701
D014/D015 SC 701
D014/D015 SC 701
D014/D015 SC 687
D014/D015 SC 687
D014/D015 SC 627
D014/D015 SC 627
D014/D015 SC 627
D014/D015 SC 627
D014/D015 SC 626
D014/D015 SC 626
D014/D015 SC 626
D014/D015 SC 626
D014/D015 SC 625
D014/D015 SC 625
D014/D015 SC 625
D014/D015 SC 625
D014/D015 SC 625
D014/D015 SC 624
D014/D015 SC 624
D014/D015 SC 624
D014/D015 SC 624
D014/D015 SC 622
D014/D015 SC 622
D014/D015 SC 622
D052/D053/D054 SC 750
D052/D053/D054 MEMORY QUESTIONS
D052/D053/D054 DF JAMS
D052/D053/D054 NETWORK ERRORS

D052/D053/D054 SC 818
Product Family Problem Desc
D052/D053/D054 SC 991

D052/D053/D054 SCANNER CONFIGURATION


D101/D102/D103 JAM CODE 146
D101/D102/D103 SCANNER CONFIGURATION
G165/G166/G167 CONTROLLER CONFIG/INSTALL

G422 SCAN TO FOLDER


G422 SCAN TO FOLDER

H516/H526/H527/H552/ 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR


H555 STARTUP ERROR
H516/H526/H527/H552/ 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
H555 STARTUP ERROR
H523 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
B064/B065 BYPASS TRAY ISSUES
B070/B071 STAPLE POSITION
B140-B143/B163/B228 BYPASS TRAY ISSUES
B147/B149/B190 SC 385
B147/B149/B190 SC 385
B229 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B246/B248/B249 STAMP DATA QUESTIONS
B246/B248/B249 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B246/B248/B249 BYPASS TRAY ISSUES
B246/B248/B249 SC 818
B246/B248/B249 SCANNING DOES NOT FUNCTION
B259/B260/B261 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D009/D011/D012/D013 CONTROLLER CONFIG/INSTALL

D010 NUMBER OF DIALING ATTEMPTS NEED TO BE


CHANGED
D014/D015 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D052/D053/D054 BYPASS TRAY ISSUES
Product Family Problem Desc
D101/D102/D103 GENERAL INFORMATION
D101/D102/D103 SC 101
D101/D102/D103 SC 101
D101/D102/D103 SC 101
D101/D102/D103 SC 101
D101/D102/D103 SC 101
D101/D102/D103 SC 101
D101/D102/D103 SC 120
D101/D102/D103 SC 120
D101/D102/D103 SC 120
D101/D102/D103 SC 120
D101/D102/D103 SC 120
D101/D102/D103 SC 121
D101/D102/D103 SC 121
D101/D102/D103 SC 121
D101/D102/D103 SC 121
D101/D102/D103 SC 124
D101/D102/D103 SC 124
D101/D102/D103 SC 124
D101/D102/D103 SC 124
D101/D102/D103 SC 125
D101/D102/D103 SC 125
D101/D102/D103 SC 125
D101/D102/D103 SC 125
D101/D102/D103 SC 126
D101/D102/D103 SC 126
D101/D102/D103 SC 126
D101/D102/D103 SC 126
D101/D102/D103 SC 127
D101/D102/D103 SC 127
D101/D102/D103 SC 127
D101/D102/D103 SC 128
D101/D102/D103 SC 128
D101/D102/D103 SC 128
Product Family Problem Desc
D101/D102/D103 SC 128
D101/D102/D103 SC 129
D101/D102/D103 SC 129
D101/D102/D103 SC 129
D101/D102/D103 SC 129
D101/D102/D103 SC 129
D101/D102/D103 SC 141
D101/D102/D103 SC 141
D101/D102/D103 SC 141
D101/D102/D103 SC 141
D101/D102/D103 SC 142
D101/D102/D103 SC 142
D101/D102/D103 SC 142
D101/D102/D103 SC 142
D101/D102/D103 SC 142
D101/D102/D103 SC 143
D101/D102/D103 SC 143
D101/D102/D103 SC 143
D101/D102/D103 SC 143
D101/D102/D103 SC 143
D101/D102/D103 SC 128
D101/D102/D103 SC 144
D101/D102/D103 SC 144
D101/D102/D103 SC 144
D101/D102/D103 SC 161
D101/D102/D103 SC 161
D101/D102/D103 SC 165

A292/A293/B098 SC 126
B070/B071 ERRATIC ELECTRICAL PROBLEMS
B070/B071 COUNTER ISSUES
B070/B071 DF EXIT JAMS
B140-B143/B163/B228 USER TOOLS
B222/B224/G878 PRINTS JUNK
Product Family Problem Desc
B234/B235/B236 JAM FEED IN
B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 SC 590
C231/C237/C238/C248 INK LEAK/SUPPLY
D014/D015 SC 590
D014/D015 E 32
D052/D053/D054 SC 670
D052/D053/D054 SC 991
D101/D102/D103 DEAD
D101/D102/D103 JAM CODE 111
D101/D102/D103 JAM CODE 111
D101/D102/D103 GBC STREAM PUNCH - JAMS
B132/B200 JAM CODE 069
B132/B200 DARK IMAGE
B132/B200 NETWORK DEVICES

B132/B200 PRINT JOB INTERRUPTED


B140-B143/B163/B228 SC 143
B140-B143/B163/B228 SC 143
B140-B143/B163/B228 SC 143
B140-B143/B163/B228 IMAGE SHIFTING
B140-B143/B163/B228 NETWORK DEVICES

B147/B149/B190 SC 670
B147/B149/B190 SC 670
B178/B180/B202 LINES WHITE / LEAD TO TRAIL
B230/B237 REPORTS ON/OFF

B234/B235/B236 NETWORK DEVICES

B246/B248/B249 NETWORK DEVICES

B291/B296 CANNOT DETECT ORIGINAL


D009/D011/D012/D013 ALL FILES GO INTO MEMORY

D014/D015 TONER
Product Family Problem Desc
D014/D015 DARK IMAGE
D014/D015 NETWORK DEVICES

D014/D015 PRINT JOB INTERRUPTED


D052/D053/D054 NETWORK DEVICES

D101/D102/D103 SC 165
D101/D102/D103 NETWORK DEVICES

D101/D102/D103 SC 180
D101/D102/D103 SC 180
D101/D102/D103 SC 180
D101/D102/D103 SC 180
D101/D102/D103 SC 181
D101/D102/D103 SC 181
D101/D102/D103 SC 181
D101/D102/D103 SC 181
D101/D102/D103 SC 182
D101/D102/D103 SC 182
D101/D102/D103 SC 182
D101/D102/D103 SC 182
D101/D102/D103 SC 183
D101/D102/D103 SC 183
D101/D102/D103 SC 183
D101/D102/D103 SC 183
D101/D102/D103 SC 187
D101/D102/D103 SC 187
D101/D102/D103 SC 187
D101/D102/D103 SC 187
D101/D102/D103 SC 188
D101/D102/D103 SC 188
D101/D102/D103 SC 188
D101/D102/D103 SC 188
D101/D102/D103 SC 185
D101/D102/D103 SC 185
Product Family Problem Desc
D101/D102/D103 SC 185
D101/D102/D103 SC 185
D101/D102/D103 SC 185
D101/D102/D103 SC 185
D101/D102/D103 SC 186
D101/D102/D103 SC 186
D101/D102/D103 SC 186
D101/D102/D103 SC 186
D101/D102/D103 SC 186
D101/D102/D103 SC 186
D101/D102/D103 SC 202
D101/D102/D103 SC 202
D101/D102/D103 SC 202
D101/D102/D103 SC 202
D101/D102/D103 SC 202
D101/D102/D103 SC 203
D101/D102/D103 SC 203
D101/D102/D103 SC 203
D101/D102/D103 SC 203
D101/D102/D103 SC 203
D101/D102/D103 SC 204
D101/D102/D103 SC 204
D101/D102/D103 SC 204
D101/D102/D103 SC 204
D101/D102/D103 SC 204
D101/D102/D103 SC 205
D101/D102/D103 SC 205
D101/D102/D103 SC 205
D101/D102/D103 SC 205
D101/D102/D103 SC 205
D101/D102/D103 SC 220
D101/D102/D103 SC 220
D101/D102/D103 SC 220
D101/D102/D103 SC 220
Product Family Problem Desc
D101/D102/D103 SC 220
D101/D102/D103 SC 220
D101/D102/D103 SC 221
D101/D102/D103 SC 221
D101/D102/D103 SC 221
D101/D102/D103 SC 221
D101/D102/D103 SC 221
D101/D102/D103 SC 221
D101/D102/D103 SC 230
D101/D102/D103 SC 230
D101/D102/D103 SC 230
D101/D102/D103 SC 230
D101/D102/D103 SC 231
D101/D102/D103 SC 231
D101/D102/D103 SC 231
D101/D102/D103 SC 231
D101/D102/D103 SC 240
D101/D102/D103 SC 240
D101/D102/D103 SC 240
D101/D102/D103 SC 240
H516/H526/H527/H552/ 22-Sep
H555
B121/B122/B123 SC 392
B230/B237 SC 723
B230/B237 SC 723
B230/B237 SC 721
B230/B237 SC 721
B230/B237 JAM CODE 009
D017/D018/D019/D020 SC 401

D017/D018/D019/D020 SC 401

D017/D018/D019/D020 SC 401

G060/G080/G082 SC 542
Product Family Problem Desc
G060/G080/G082 SC 541
G104 SC 230
G104 SC 230
G104 SC 230
G104 SC 231
G104 SC 231
G104 SC 231
G104 SC 240
G104 SC 242
G104 SC 243
G104 SC 300
G104 SC 300
H555/H556/H557 22-Sep
H555/H556/H557 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
A294/A295 DJ 04
B064/B065 KEY OPERATOR CODE QUESTIONS
B070/B071 SC 740
B132/B200 SC 549
B132/B200 LINES WHITE / LEAD TO TRAIL
B140-B143/B163/B228 LEGAL SIZE LCT TRAY QUESTIONS
B140-B143/B163/B228 SC 611
B140-B143/B163/B228 SC 590
B178/B180/B202 DJ 53
B246/B248/B249 SC 627
B246/B248/B249 SC 990
B246/B248/B249 SC 345
D014/D015 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D014/D015 PLEASE WAIT FUSER UP TO TEMP
D014/D015 SC 351
D014/D015 ADD TONER CONDITION
D052/D053/D054 JAM CODE 103
D052/D053/D054 DRIVERS
D101/D102/D103 DJ 03
Product Family Problem Desc
D101/D102/D103 DJ 03
G104 SC 301
B121/B122/B123 REPORTS ON/OFF
B121/B122/B123 REPORTS ON/OFF

B178/B180/B202 HANDSET MODE DISPLAYED


B291/B296 SC 323
B070/B071 JAM CODE 011
B079/082/135/138/182/ STAMP DATA QUESTIONS
183
B222/B224/G878 PRINTS JUNK
B234/B235/B236 WASTE TONER FULL DISPLAYED
B234/B235/B236 SC 124
B234/B235/B236 THROUGH PUT QUESTIONS
D009/D011/D012/D013 NUMBER OF RINGS UNTIL CALL IS DETECTED

D014/D015 SC 530
B121/B122/B123 SC 591
B121/B122/B123 SC 591
B121/B122/B123 SC 591
B121/B122/B123 SC 590
B121/B122/B123 SC 590
B121/B122/B123 SC 590
B121/B122/B123 SC 556
B121/B122/B123 SC 556
B121/B122/B123 SC 556
B121/B122/B123 SC 555
B121/B122/B123 SC 555
B121/B122/B123 SC 555
B121/B122/B123 SC 553
B121/B122/B123 SC 553
B121/B122/B123 SC 552
B121/B122/B123 SC 552
B121/B122/B123 SC 552
B121/B122/B123 SC 552
Product Family Problem Desc
B121/B122/B123 SC 551
B121/B122/B123 SC 551
B121/B122/B123 SC 551
B121/B122/B123 SC 551
B121/B122/B123 SC 547
B121/B122/B123 SC 547
B121/B122/B123 SC 546
B121/B122/B123 SC 546
B121/B122/B123 SC 546
B121/B122/B123 SC 545
B121/B122/B123 SC 545
B121/B122/B123 SC 545
B121/B122/B123 SC 543
B121/B122/B123 SC 543
B121/B122/B123 SC 542
B121/B122/B123 SC 542
B121/B122/B123 SC 542
B121/B122/B123 SC 542
B121/B122/B123 SC 541
B121/B122/B123 SC 541
B121/B122/B123 SC 541
B121/B122/B123 SC 541
B121/B122/B123 SC 506
B121/B122/B123 SC 506
B121/B122/B123 SC 504
B121/B122/B123 SC 504
B121/B122/B123 SC 504

B121/B122/B123 SC 504
B121/B122/B123 SC 503
B121/B122/B123 SC 503
B121/B122/B123 SC 503
B121/B122/B123 SC 503
B132/B200 SC 870
Product Family Problem Desc
B140-B143/B163/B228 CANNOT PRINT FROM LOCAL PC/PORT
B140-B143/B163/B228 SC 870
B234/B235/B236 SC 870
B234/B235/B236 SCANNER FUNCTIONS
B246/B248/B249 SC 870
B246/B248/B249 JAM CODE 144
B276/B277 KEY OPERATOR CODE QUESTIONS
D007/D008 SC 876
D010 PRINT JOB NOT PRINTING
D010 PRINT JOB NOT PRINTING

D010 SC 101
D010 SC 101
D010 SC 101
D010 SC 101
D010 SC 101
D010 SC 120
D010 SC 120
D010 SC 120
D010 SC 120
D010 SC 121
D010 SC 121
D010 SC 121
D010 SC 121
D010 SC 141
D010 SC 143
D010 SC 143
D010 SC 143
D010 SC 143
D010 SC 143

D010 SC 144
D010 SC 144
D010 SC 144
D010 SC 145
Product Family Problem Desc
D010 SC 145
D010 SC 145
D010 SC 145
D010 SC 145
D010 SC 193
D010 SC 193
D010 SC 198
D010 SC 198
D010 SC 198
D010 SC 202
D010 SC 202
D010 SC 202
D010 SC 204
D010 SC 204
D010 SC 204
D010 SC 220
D010 SC 220
D010 SC 220
D010 SC 230
D010 SC 230
D010 SC 230
D010 SC 302
D010 SC 302
D010 SC 302
D010 SC 392
D010 SC 392
D010 SC 392
D010 SC 392
D010 SC 392
D010 SC 392
D010 SC 392
D010 SC 390
D010 SC 390
D010 SC 391
Product Family Problem Desc
D010 SC 391
D010 SC 870
D014/D015 SC 870
D014/D015 SCAN TO FOLDER
D014/D015 USER TOOLS
D014/D015 SCANNER FUNCTIONS
D014/D015 SC 324
D014/D015 SC 324
D014/D015 SC 325
D014/D015 SC 326
D014/D015 SC 326
D014/D015 SC 327
D014/D015 SC 327
D014/D015 SC 336
D014/D015 SC 337
D014/D015 SC 338
D014/D015 SC 339
D014/D015 SC 348
D014/D015 SC 350
D014/D015 SC 350
D014/D015 SC 350

D014/D015 SC 351

D014/D015 SC 351
D014/D015 SC 351
D014/D015 SC 352

D014/D015 SC 352
D014/D015 SC 352
D014/D015 SC 353

D014/D015 SC 353
D014/D015 SC 353
D014/D015 SC 360
Product Family Problem Desc
D014/D015 SC 360
D014/D015 SC 361
D014/D015 SC 361
D014/D015 SC 362
D014/D015 SC 362
D014/D015 SC 363
D014/D015 SC 363
D014/D015 SC 364
D014/D015 SC 364
D014/D015 SC 365
D014/D015 SC 365
D014/D015 SC 366
D014/D015 SC 366
D014/D015 SC 367
D014/D015 SC 367
D014/D015 SC 372
D014/D015 SC 372
D014/D015 SC 373
D014/D015 SC 373
D014/D015 SC 374
D014/D015 SC 374
D014/D015 SC 375
D014/D015 SC 375
D017/D018/D019/D020 SCANNER CONFIGURATION

D017/D018/D019/D020 SC 101

D017/D018/D019/D020 SC 401

D052/D053/D054 USER TOOLS

D101/D102/D103 SCANNER FUNCTIONS


G104 SC 302
G104 SC 302
G104 SC 302
Product Family Problem Desc
G104 SC 303
G104 SC 303
G104 SC 303
G165/G166/G167 LIGHT/FADED IMAGE
H516/H526/H527/H552/ 2-21H ERROR CODE
H555
H516/H526/H527/H552/ 2-21H ERROR CODE
H555
H516/H526/H527/H552/ 2-21H ERROR CODE
H555
H516/H526/H527/H552/ 2-21H ERROR CODE
H555
A292/A293/B098 SC 502
B089/B093 TOUCH SCREEN CALIBRATION
B132/B200 DRIVERS
B132/B200 DRIVERS
B132/B200 JAM CODE 013
B140-B143/B163/B228 JAM CODE 126
B222/B224/G878 SMEARING/WET
B222/B224/G878 SC 547
B234/B235/B236 DF VARYING REGISTRATION
B234/B235/B236 SC 220
B234/B235/B236 WASTE TONER FULL DISPLAYED
B259/B260/B261 SCAN TO FOLDER
B264/B265 SC 874
B264/B265 SC 874
B264/B265 SC 874
D014/D015 SC 445
D014/D015 SC 445
D014/D015 ERROR MESSAGES

D014/D015 SC 396
D014/D015 SC 396
D014/D015 SC 396
D014/D015 SC 397
Product Family Problem Desc
D014/D015 SC 397
D014/D015 SC 397
D014/D015 SC 398
D014/D015 SC 398
D014/D015 SC 398
D014/D015 SC 399
D014/D015 SC 399
D014/D015 SC 399
D017/D018/D019/D020 SC 730

D017/D018/D019/D020 SC 730

D017/D018/D019/D020 SC 730

D017/D018/D019/D020 SC 730

D052/D053/D054 EXTERNAL LCT FEED IN JAMS

D101/D102/D103 PUNCH HOLE POSITION


D101/D102/D103 NO READY OR WAIT INDICATORS
D101/D102/D103 SC 300
D101/D102/D103 SC 300
D101/D102/D103 SC 300
D101/D102/D103 SC 300
D101/D102/D103 SC 304
D101/D102/D103 SC 304
D101/D102/D103 SC 304
D101/D102/D103 SC 304
D101/D102/D103 SC 305
D101/D102/D103 SC 305
D101/D102/D103 SC 306
D101/D102/D103 SC 306
D101/D102/D103 SC 306
D101/D102/D103 SC 306
D101/D102/D103 SC 306
Product Family Problem Desc
D101/D102/D103 SC 312
D101/D102/D103 SC 312
D101/D102/D103 SC 313
D101/D102/D103 SC 313
D101/D102/D103 SC 320
D101/D102/D103 SC 320
D101/D102/D103 SC 320
D101/D102/D103 SC 344
D101/D102/D103 SC 344
D101/D102/D103 SC 360
D101/D102/D103 SC 360
D101/D102/D103 SC 360
D101/D102/D103 SC 360
D101/D102/D103 SC 364
D101/D102/D103 SC 364
D101/D102/D103 SC 364
D101/D102/D103 SC 364
D101/D102/D103 SC 368
D101/D102/D103 SC 368
D101/D102/D103 SC 368
D101/D102/D103 SC 368
D101/D102/D103 SC 372
D101/D102/D103 SC 372
D101/D102/D103 SC 372
D101/D102/D103 SC 372
D101/D102/D103 SC 396
D101/D102/D103 SC 396
D101/D102/D103 SC 396
D101/D102/D103 SC 400
D101/D102/D103 SC 400
D101/D102/D103 SC 400
D101/D102/D103 SC 400
D101/D102/D103 SC 400
D101/D102/D103 SC 400
Product Family Problem Desc
D101/D102/D103 SC 401
D101/D102/D103 SC 401
D101/D102/D103 SC 401
D101/D102/D103 SC 401
D101/D102/D103 SC 401
D101/D102/D103 SC 401
D101/D102/D103 SC 402
D101/D102/D103 SC 402
D101/D102/D103 SC 402
D101/D102/D103 SC 402
D101/D102/D103 SC 402
D101/D102/D103 SC 402
D101/D102/D103 SC 406
D101/D102/D103 SC 406
D101/D102/D103 SC 406
D101/D102/D103 SC 406
D101/D102/D103 SC 406
D101/D102/D103 SC 406
D101/D102/D103 SC 420
D101/D102/D103 SC 420
D101/D102/D103 SC 420
G104 SC 241
G104 SC 204
G104 SC 204
G104 SC 204
G104 SC 210
G104 SC 210
G104 SC 210
G104 SC 210
G104 SC 220
G104 SC 220
G104 SC 220
G104 SC 220
G104 SC 270
Product Family Problem Desc
G104 SC 300
G104 SC 300
G104 SC 301
G104 SC 301
G104 SC 301
G104 SC 302
G104 SC 303
G104 SC 307
G104 SC 307
G160/G161 SC 541
G160/G161 SC 541
H555/H556/H557 0-01
H555/H556/H557 0-01
H555/H556/H557 0-01
H555/H556/H557 0-06
H555/H556/H557 0-06
H555/H556/H557 0-06
H555/H556/H557 0-06
H555/H556/H557 0-06
H555/H556/H557 0-06
H555/H556/H557 0-07
H555/H556/H557 0-07
H555/H556/H557 0-07
H555/H556/H557 0-07
H555/H556/H557 0-07

H555/H556/H557 0-07

H555/H556/H557 0-07

H555/H556/H557 0-07
H555/H556/H557 0-08

H555/H556/H557 0-08
Product Family Problem Desc
H555/H556/H557 0-08
H555/H556/H557 0-08
H555/H556/H557 0-08

H555/H556/H557 0-08

H555/H556/H557 0-08

H555/H556/H557 0-08

H555/H556/H557 0-14
H555/H556/H557 0-14
H555/H556/H557 0-14
H555/H556/H557 0-14
H555/H556/H557 0-14
H555/H556/H557 0-14
H555/H556/H557 0-15
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-17

B044/B045/B046 SC 120
B044/B045/B046 SC 120
B044/B045/B046 SC 120
B044/B045/B046 SC 121
B044/B045/B046 SC 121
B044/B045/B046 SC 121
B044/B045/B046 SC 122
B044/B045/B046 SC 122
B044/B045/B046 SC 122
Product Family Problem Desc
B044/B045/B046 SC 123
B044/B045/B046 SC 123
B044/B045/B046 SC 123
B044/B045/B046 SC 192
B044/B045/B046 SC 192
B044/B045/B046 SC 192
B178/B180/B202 JITTER/BANDING

D014/D015 SC 400
D014/D015 SC 400
D014/D015 SC 400
D014/D015 SC 400
D014/D015 SC 410
D014/D015 SC 410
D014/D015 SC 410
D014/D015 SC 410
D014/D015 SC 411
D014/D015 SC 411
D014/D015 SC 411
D014/D015 SC 411
D014/D015 SC 412
D014/D015 SC 412
D014/D015 SC 412
D014/D015 SC 412
D014/D015 SC 413
D014/D015 SC 413
D014/D015 SC 413
D014/D015 SC 413
D017/D018/D019/D020 SC 730

B064/B065 BLACK IMAGE-ENTIRE PAGE


B064/B065 SC 700
B064/B065 SCANNER CONFIGURATION

B064/B065 SCANNER CONFIGURATION


Product Family Problem Desc
B070/B071 SCANNER CONFIGURATION

B070/B071 SCAN ROUTER ERRORS


B132/B200 CANNOT SCAN TO E-MAIL
B132/B200 JAM CODE 181
B132/B200 SCANNER CONFIGURATION

B132/B200 SCANNER CONFIGURATION


B140-B143/B163/B228 SCANNER CONFIGURATION

B140-B143/B163/B228 SCANNER CONFIGURATION


B140-B143/B163/B228 DJ 04
B222/B224/G878 0-20

B222/B224/G878 0-20
B222/B224/G878 0-20

B222/B224/G878 0-20
B222/B224/G878 0-20
B222/B224/G878 0-20
B234/B235/B236 SCANNER CONFIGURATION

B234/B235/B236 SCANNER CONFIGURATION


B234/B235/B236 FIRMWARE LOADING ISSUES
B246/B248/B249 KEY COUNTER INFORMATION

B246/B248/B249 NO POWER
B246/B248/B249 ERROR MESSAGES
B246/B248/B249 SCANNER CONFIGURATION

B246/B248/B249 SCANNER CONFIGURATION


B262/B284/B288/B292 TRANSMIT MODE, MEMORY OR IMMEDIATE
D009/D011/D012/D013 STAMP DATA QUESTIONS

D014/D015 FIERY
D014/D015 PRINT JOB NOT PRINTING
D014/D015 TD INITIALIZATION ERROR
Product Family Problem Desc
D014/D015 SCANNER CONFIGURATION
D014/D015 SC 414
D014/D015 SC 414
D014/D015 SC 414
D014/D015 SC 414
D014/D015 SC 415
D014/D015 SC 415
D014/D015 SC 415
D014/D015 SC 415
D014/D015 SC 416
D014/D015 SC 416
D014/D015 SC 416
D014/D015 SC 416
D014/D015 SC 417
D014/D015 SC 417
D014/D015 SC 417
D014/D015 SC 417
D014/D015 SC 418
D014/D015 SC 420
D014/D015 SC 420
D014/D015 SC 420
D014/D015 SC 421
D014/D015 SC 421
D014/D015 SC 421
D014/D015 SC 422
D014/D015 SC 422
D014/D015 SC 423
D014/D015 SC 423
D014/D015 DEVELOPER AGITATION CODES
D052/D053/D054 PLEASE WAIT - NO FUSER LAMPS
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D052/D053/D054 DJ 55
D052/D053/D054 SCANNER CONFIGURATION
Product Family Problem Desc
D052/D053/D054 SCANNER CONFIGURATION
D101/D102/D103 THROUGH PUT QUESTIONS
D101/D102/D103 SCANNER CONFIGURATION

D101/D102/D103 SCANNER CONFIGURATION


G148 SC 402
H555/H556/H557 FO-XX
H555/H556/H557 22-00
H555/H556/H557 22-00
H555/H556/H557 22-00
H555/H556/H557 Sep-86
H555/H556/H557 Sep-86
H555/H556/H557 Sep-86
H555/H556/H557 Sep-85
H555/H556/H557 Sep-85
H555/H556/H557 Sep-85
H555/H556/H557 Sep-84
H555/H556/H557 Sep-84
H555/H556/H557 Sep-84
H555/H556/H557 Sep-84
H555/H556/H557 Sep-82
H555/H556/H557 Sep-82
H555/H556/H557 Sep-82
H555/H556/H557 Sep-74

H555/H556/H557 Sep-74
H555/H556/H557 Sep-74
H555/H556/H557 Sep-74
H555/H556/H557 Sep-74
B039/B040/B043/B120 SKEWED IMAGE
B039/B040/B043/B120 SKEWED IMAGE
B051/B052/B156 LINES BLACK / LEAD TO TRAIL
B230/B237 LIGHT/FADED IMAGE
B230/B237 CANNOT SCAN TO LOCAL PC
B262/B284/B288/B292 ALL FILES GO INTO MEMORY
Product Family Problem Desc
B262/B284/B288/B292 ALL FILES GO INTO MEMORY
B295/B297 SC 670
B295/B297 SC 670
B295/B297 SC 670
B295/B297 SC 670
D101/D102/D103 SC 494
D101/D102/D103 SC 420
D101/D102/D103 SC 424
D101/D102/D103 SC 424
D101/D102/D103 SC 424
D101/D102/D103 SC 428
D101/D102/D103 SC 428
D101/D102/D103 SC 428
D101/D102/D103 SC 428
D101/D102/D103 SC 428
D101/D102/D103 SC 435
D101/D102/D103 SC 435
D101/D102/D103 SC 437

D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 439
D101/D102/D103 SC 439
D101/D102/D103 SC 439
D101/D102/D103 SC 440
D101/D102/D103 SC 440
D101/D102/D103 SC 441
D101/D102/D103 SC 441
Product Family Problem Desc
D101/D102/D103 SC 441
D101/D102/D103 SC 487
D101/D102/D103 SC 488
D101/D102/D103 SC 488
D101/D102/D103 SC 488
D101/D102/D103 SC 489
D101/D102/D103 SC 489
D101/D102/D103 SC 491
D101/D102/D103 SC 491
D101/D102/D103 SC 491
D101/D102/D103 SC 492
D101/D102/D103 SC 494
D101/D102/D103 SC 494
D101/D102/D103 SC 494
H555/H556/H557 21-Jun

H555/H556/H557 Jun-99
H555/H556/H557 7-Sep
H555/H556/H557 7-Sep
H555/H556/H557 7-Sep
H555/H556/H557 8-Sep
H555/H556/H557 8-Sep
H555/H556/H557 9-Sep
H555/H556/H557 9-Sep
H555/H556/H557 17-Sep
H555/H556/H557 17-Sep
H555/H556/H557 9-20 CALL SERVICE - LDDR FAILURE
H555/H556/H557 9-20 CALL SERVICE - LDDR FAILURE
H555/H556/H557 9-22 HOT ROLLER FAILED
H555/H556/H557 9-22 HOT ROLLER FAILED
H555/H556/H557 9-22 HOT ROLLER FAILED
H555/H556/H557 9-22 HOT ROLLER FAILED
H555/H556/H557 23-Sep
H555/H556/H557 23-Sep
Product Family Problem Desc
H555/H556/H557 9-24 CALL SERVICE - MAIN MOTOR FAIL
H555/H556/H557 9-24 CALL SERVICE - MAIN MOTOR FAIL
H555/H556/H557 9-24 CALL SERVICE - MAIN MOTOR FAIL
H555/H556/H557 29-Sep
H555/H556/H557 29-Sep
H555/H556/H557 29-Sep
H555/H556/H557 9-30, 9-31, 9-32
H555/H556/H557 9-30, 9-31, 9-32
H555/H556/H557 Sep-50
H555/H556/H557 Sep-50
H555/H556/H557 Sep-52
H555/H556/H557 Sep-52
H555/H556/H557 Sep-61
H555/H556/H557 Sep-61
H555/H556/H557 Sep-73
H555/H556/H557 Sep-73
A174 PJ 09
B070/B071 POORLY STAPLED OR JOGGED SETS
B070/B071 FINISHER - STACKING POORLY ON SHIFT TRAY

B070/B071 USER TOOLS


B070/B071 LIGHT/FADED IMAGE
B140-B143/B163/B228 PAPER SIZE QUESTIONS
B140-B143/B163/B228 LCT FEED IN JAMS
B140-B143/B163/B228 BYPASS TRAY ISSUES
B147/B149/B190 SC 220
B147/B149/B190 SC 220
B147/B149/B190 SC 220
B147/B149/B190 SC 220
B147/B149/B190 SC 220
B222/B224/G878 COLOR INCORRECT
B222/B224/G878 NO DIAL TONE
B234/B235/B236 DOG EARS
B246/B248/B249 PRINT JOB NOT PRINTING
Product Family Problem Desc
B246/B248/B249 USER TOOLS
B246/B248/B249 DEAD NO POWER
B246/B248/B249 DEAD NO POWER
C231/C237/C238/C248 MASTER-CREASING
C269 USER TOOLS
D009/D011/D012/D013 CSS PROBLEM RDS SYSTEM

D009/D011/D012/D013 SC 350

D014/D015 DISTORTED IMAGE-DIGITIZED


D014/D015 SC 455
D014/D015 SC 422
D014/D015 SC 423
D014/D015 FIERY
D014/D015 FIERY

D014/D015 FIERY

D014/D015 FIERY

D014/D015 FIERY

D052/D053/D054 USER TOOLS

D101/D102/D103 PRINT OPTION NOT RECOGNIZED


D101/D102/D103 PARTS
H555/H556/H557 May-00
H555/H556/H557 1-May
H555/H556/H557 10-May
H555/H556/H557 20-May
H555/H556/H557 20-May
H555/H556/H557 20-May
H555/H556/H557 21-May
H555/H556/H557 21-May
H555/H556/H557 21-May
H555/H556/H557 25-May
Product Family Problem Desc
H555/H556/H557 30-May
H555/H556/H557 30-May
H555/H556/H557 Jun-00
H555/H556/H557 Jun-00
H555/H556/H557 Jun-00
H555/H556/H557 1-Jun
H555/H556/H557 1-Jun
H555/H556/H557 1-Jun
H555/H556/H557 2-Jun
H555/H556/H557 2-Jun
H555/H556/H557 2-Jun
B132/B200 JITTER/BANDING
D014/D015 SC 438
D014/D015 SC 439
D014/D015 SC 437
D014/D015 SC 425
D014/D015 SC 424
D014/D015 SC 424
D014/D015 SC 424
D014/D015 SC 425
D014/D015 SC 425
D014/D015 SC 426
D014/D015 SC 426
D014/D015 SC 426
D014/D015 SC 427
D014/D015 SC 427
D014/D015 SC 427
D014/D015 SC 432
D014/D015 SC 432
D014/D015 SC 432
D014/D015 SC 433
D014/D015 SC 433
D014/D015 SC 433
D014/D015 SC 434
Product Family Problem Desc
D014/D015 SC 434
D014/D015 SC 434
D014/D015 SC 435
D014/D015 SC 435
D014/D015 SC 435
D014/D015 SC 436
D014/D015 SC 436
D014/D015 SC 436
D014/D015 SC 437
D014/D015 SC 437
D014/D015 SC 438
D014/D015 SC 438
D014/D015 SC 439
D014/D015 SC 439
D014/D015 SC 445
D014/D015 SC 445
D017/D018/D019/D020 SC 670

D101/D102/D103 SC 547
D101/D102/D103 SC 541
D101/D102/D103 SC 496
D101/D102/D103 SC 496
D101/D102/D103 SC 496
D101/D102/D103 SC 497
D101/D102/D103 SC 497
D101/D102/D103 SC 497
D101/D102/D103 SC 501
D101/D102/D103 SC 501
D101/D102/D103 SC 501
D101/D102/D103 SC 501
D101/D102/D103 SC 502
D101/D102/D103 SC 502
D101/D102/D103 SC 502
D101/D102/D103 SC 502
Product Family Problem Desc
D101/D102/D103 SC 503
D101/D102/D103 SC 503
D101/D102/D103 SC 503
D101/D102/D103 SC 503
D101/D102/D103 SC 504
D101/D102/D103 SC 504
D101/D102/D103 SC 504
D101/D102/D103 SC 504
D101/D102/D103 SC 505
D101/D102/D103 SC 505
D101/D102/D103 SC 505
D101/D102/D103 SC 505
D101/D102/D103 SC 506
D101/D102/D103 SC 506
D101/D102/D103 SC 506
D101/D102/D103 SC 506
D101/D102/D103 SC 507
D101/D102/D103 SC 507
D101/D102/D103 SC 507
D101/D102/D103 SC 507
D101/D102/D103 SC 529
D101/D102/D103 SC 529
D101/D102/D103 SC 531
D101/D102/D103 SC 541
D101/D102/D103 SC 542
D101/D102/D103 SC 542
D101/D102/D103 SC 542
D101/D102/D103 SC 542
D101/D102/D103 SC 543
D101/D102/D103 SC 543
D101/D102/D103 SC 543
D101/D102/D103 SC 544
D101/D102/D103 SC 544
D101/D102/D103 SC 544
Product Family Problem Desc
D101/D102/D103 SC 545
D101/D102/D103 SC 545
D101/D102/D103 SC 547
D101/D102/D103 SC 547
D101/D102/D103 SC 557
D101/D102/D103 SC 557
D101/D102/D103 SC 559
D101/D102/D103 SC 585
D101/D102/D103 SC 585
D101/D102/D103 SC 585
D101/D102/D103 SC 592
D101/D102/D103 SC 592
D101/D102/D103 SC 592
D101/D102/D103 SC 593
D101/D102/D103 SC 601
D101/D102/D103 SC 601
D101/D102/D103 SC 601
D101/D102/D103 SC 620
D101/D102/D103 SC 620
D101/D102/D103 SC 620
D101/D102/D103 SC 621
D101/D102/D103 SC 621
D101/D102/D103 SC 621
D101/D102/D103 SC 622
D101/D102/D103 SC 625
D101/D102/D103 SC 625
D101/D102/D103 SC 625
D101/D102/D103 SC 626
D101/D102/D103 SC 626
D101/D102/D103 SC 626
D101/D102/D103 SC 630
D101/D102/D103 SC 632
D101/D102/D103 SC 633
G071 SC 282
Product Family Problem Desc
G104 SC 304
G104 SC 304
G104 SC 304
G104 SC 304
G104 SC 305
G104 SC 305
G104 SC 305
G104 SC 305
G104 SC 306
G104 SC 306
G104 SC 306
G104 SC 306
G104 SC 307
G104 SC 307
G104 SC 307
G104 SC 307
G104 SC 325

G104 SC 325

G104 SC 360
G104 SC 360
G104 SC 361
G104 SC 362
G104 SC 363
A229 MACHINE SHUTS OFF THEN BACK ON
B064/B065 LIGHT/FADED IMAGE
B070/B071 USER TOOLS
B070/B071 STAMP DATA QUESTIONS
B079/082/135/138/182/ 0-21
183
B079/082/135/138/182/ 0-21
183
B132/B200 GENERAL INFORMATION
B132/B200 SC 488
Product Family Problem Desc
B132/B200 JAM CODE 019
B140-B143/B163/B228 USER TOOLS
B186 SC XX
B234/B235/B236 GBC ENTRANCE JAMS
B234/B235/B236 PARTS
B234/B235/B236 JAM CODE 179
B246/B248/B249 GBC STREAM PUNCH - JAMS
B246/B248/B249 SC 550
C231/C237/C238/C248 INK LEAK/SUPPLY
C231/C237/C238/C248 LIGHT/FADED IMAGE
C267 LIGHT/FADED IMAGE
D009/D011/D012/D013 ERRATIC ELECTRICAL PROBLEMS

D009/D011/D012/D013 ALL FILES GO INTO MEMORY

D014/D015 FIERY

D052/D053/D054 ADDRESS BOOK ERRORS


D052/D053/D054 SC 544
D101/D102/D103 SC 670
D101/D102/D103 SC 670
D101/D102/D103 SC 650
D101/D102/D103 SC 650
D101/D102/D103 SC 650
D101/D102/D103 SC 650
D101/D102/D103 SC 651
D101/D102/D103 SC 670
D101/D102/D103 SC 670
D101/D102/D103 SC 670
D101/D102/D103 SC 670
D101/D102/D103 SC 670
D101/D102/D103 SC 672
D101/D102/D103 SC 672
D101/D102/D103 SC 701
D101/D102/D103 SC 701
Product Family Problem Desc
D101/D102/D103 SC 701
D101/D102/D103 SC 701
D101/D102/D103 SC 702
D101/D102/D103 SC 702
D101/D102/D103 SC 702
D101/D102/D103 SC 702
G081/G120/G121/G122 SC 835

G081/G120/G121/G122 SC 998

G081/G120/G121/G122 SC 998

G081/G120/G121/G122 SC 998

H555/H556/H557 3-Jun
A292/A293/B098 SC 310
B064/B065 SC 543
B089/B093 SC 860
B089/B093 SC 860
B089/B093 SC 860
B089/B093 SC 860
B132/B200 BLACK LINE LEAD TO TRAIL DF ONLY
B132/B200 TONER
B140-B143/B163/B228 CANNOT SCAN TO E-MAIL
B222/B224/G878 SP MODES
B234/B235/B236 SP MODES ARE IN JAPENESE
B295/B297 DJ 07
B295/B297 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
C262/C265 LCT FEED IN JAMS
D009/D011/D012/D013 ALL FILES GO INTO MEMORY

D009/D011/D012/D013 ALL FILES GO INTO MEMORY

D014/D015 PAPER SIZE QUESTIONS


Product Family Problem Desc
D017/D018/D019/D020 SC 670

D052/D053/D054 SC 824
D052/D053/D054 SC 824
D101/D102/D103 FIERY
G038/G062 SC 321
G038/G062 SC 321
G126 ERROR MESSAGES
H555/H556/H557 4-Jun
H555/H556/H557 4-Jun
H555/H556/H557 4-Jun
H555/H556/H557 4-Jun
H555/H556/H557 4-Jun
H555/H556/H557 5-Jun
H555/H556/H557 5-Jun
H555/H556/H557 5-Jun
H555/H556/H557 5-Jun
H555/H556/H557 5-Jun
H555/H556/H557 5-Jun
H555/H556/H557 6-Jun
H555/H556/H557 6-Jun
H555/H556/H557 8-Jun
H555/H556/H557 8-Jun

H555/H556/H557 9-Jun
H555/H556/H557 9-Jun
H555/H556/H557 9-Jun
H555/H556/H557 9-Jun
H555/H556/H557 10-Jun

H555/H556/H557 10-Jun

H555/H556/H557 10-Jun

H555/H556/H557 10-Jun
Product Family Problem Desc
H555/H556/H557 11-Jun

B125 SC 300
B276/B277 CONTROLLER CONFIG/INSTALL
D017/D018/D019/D020 1-Jun

D017/D018/D019/D020 1-Jun

D017/D018/D019/D020 1-Jun

H555/H556/H557 4-Jan
H555/H556/H557 4-Jan
H555/H556/H557 4-Jan
H555/H556/H557 8-Jan
H555/H556/H557 8-Jan
H555/H556/H557 8-Jan
H555/H556/H557 10-Feb
H555/H556/H557 11-Feb
H555/H556/H557 12-Feb
H555/H556/H557 13-Feb
H555/H556/H557 13-Feb
H555/H556/H557 20-Feb
H555/H556/H557 23-Feb
H555/H556/H557 24-Feb
H555/H556/H557 25-Feb
H555/H556/H557 26-Feb
H555/H556/H557 27-Feb
H555/H556/H557 Feb-50
H555/H556/H557 Feb-51
H555/H556/H557 Feb-52
H555/H556/H557 Feb-52
H555/H556/H557 Feb-52
H555/H556/H557 30-Mar
H555/H556/H557 Apr-00
H555/H556/H557 Apr-00
Product Family Problem Desc
H555/H556/H557 Apr-00
H555/H556/H557 2-Apr

H555/H556/H557 10-Apr

H555/H556/H557 10-Apr

B064/B065 JAM CODE 062


B079/082/135/138/182/ ERRATIC ELECTRICAL PROBLEMS
183
B132/B200 SCAN ROUTER CONFIG/INSTALL

B132/B200 SC 315
B132/B200 SC 315
B132/B200 SC 436
B140-B143/B163/B228 JAM CODE 151
B147/B149/B190 JAM CODE 068
B147/B149/B190 JAM CODE 068
B234/B235/B236 JAM CODE 003
B246/B248/B249 SC 764

B246/B248/B249 CONTROLLER CONFIG/INSTALL


B246/B248/B249 SC 990

B246/B248/B249 FACSIMILE FEATURES


B246/B248/B249 DF FEED IN JAMS
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D052/D053/D054 JAM CODE 022
D052/D053/D054 USER TOOLS

D052/D053/D054 DRIVERS
D052/D053/D054 SPECIFICATIONS
D101/D102/D103 SC 703
D101/D102/D103 SC 703
D101/D102/D103 SC 703
D101/D102/D103 SC 704
Product Family Problem Desc
D101/D102/D103 SC 704
D101/D102/D103 SC 704
D101/D102/D103 SC 705
D101/D102/D103 SC 705
D101/D102/D103 SC 705
D101/D102/D103 SC 705
D101/D102/D103 SC 705
D101/D102/D103 SC 720
D101/D102/D103 SC 720
D101/D102/D103 SC 720
D101/D102/D103 SC 720
D101/D102/D103 SC 721
D101/D102/D103 SC 721
D101/D102/D103 SC 721
D101/D102/D103 SC 721
B230/B237 BLANK IMAGE-PARTIAL/SPORATIC
B230/B237 WASTE TONER FULL DISPLAYED
B230/B237 BLANK IMAGE-PARTIAL/SPORATIC
D101/D102/D103 SC 724
D101/D102/D103 SC 724
D101/D102/D103 SC 724
D101/D102/D103 SC 724
D101/D102/D103 SC 725
D101/D102/D103 SC 725
D101/D102/D103 SC 725
D101/D102/D103 SC 725
D101/D102/D103 SC 743
D101/D102/D103 SC 743
D101/D102/D103 SC 743
D101/D102/D103 SC 744
D101/D102/D103 SC 744
D101/D102/D103 SC 744
D101/D102/D103 SC 745
D101/D102/D103 SC 745
Product Family Problem Desc
D101/D102/D103 SC 745
D101/D102/D103 SC 745
D101/D102/D103 SC 745
B089/B093 SC 865
B178/B180/B202 COLORS MISALIGNED
B178/B180/B202 COLORS MISALIGNED
B205/B209 SC 672
B222/B224/G878 TOUCH SCREEN CALIBRATION
B222/B224/G878 TOUCH SCREEN CALIBRATION
B234/B235/B236 8.5 BY 14 MISFEEDS THROUGH BYPASS ONLY
B295/B297 SC 144
B295/B297 SC 144
B295/B297 SC 144
D009/D011/D012/D013 REPORTS ON/OFF

H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-21

H555/H556/H557 0-21

H555/H556/H557 0-21

H555/H556/H557 0-21
H555/H556/H557 0-21
H555/H556/H557 0-22

H555/H556/H557 0-22

H555/H556/H557 0-22
Product Family Problem Desc
H555/H556/H557 0-22

H555/H556/H557 0-22

H555/H556/H557 0-22

H555/H556/H557 0-22

H555/H556/H557 0-23
H555/H556/H557 0-23
H555/H556/H557 0-23
H555/H556/H557 0-23
H555/H556/H557 0-23
H555/H556/H557 0-23
B222/B224/G878 SC 561
B222/B224/G878 COLOR MISSING
B222/B224/G878 COLOR MISSING
C229/C233/C239 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
C231/C237/C238/C248 JAM A
D009/D011/D012/D013 0-01

D009/D011/D012/D013 0-01

D009/D011/D012/D013 0-01

D017/D018/D019/D020 SC 873

D017/D018/D019/D020 SC 873

D101/D102/D103 SC 755
D101/D102/D103 SC 723
D101/D102/D103 SC 723
D101/D102/D103 SC 723
D101/D102/D103 SC 723
D101/D102/D103 SC 726
D101/D102/D103 SC 726
Product Family Problem Desc
D101/D102/D103 SC 726
D101/D102/D103 SC 726
D101/D102/D103 SC 728
D101/D102/D103 SC 728
D101/D102/D103 SC 728
D101/D102/D103 SC 728
D101/D102/D103 SC 730
D101/D102/D103 SC 730
D101/D102/D103 SC 730
D101/D102/D103 SC 731
D101/D102/D103 SC 731
D101/D102/D103 SC 731
D101/D102/D103 SC 732
D101/D102/D103 SC 732
D101/D102/D103 SC 732
D101/D102/D103 SC 733
D101/D102/D103 SC 733
D101/D102/D103 SC 733
D101/D102/D103 SC 734
D101/D102/D103 SC 734
D101/D102/D103 SC 734
D101/D102/D103 SC 734
D101/D102/D103 SC 735
D101/D102/D103 SC 735
D101/D102/D103 SC 735
D101/D102/D103 SC 735
D101/D102/D103 SC 736
D101/D102/D103 SC 736
D101/D102/D103 SC 736
D101/D102/D103 SC 736
D101/D102/D103 SC 737
D101/D102/D103 SC 737
D101/D102/D103 SC 737
D101/D102/D103 SC 738
Product Family Problem Desc
D101/D102/D103 SC 738
D101/D102/D103 SC 738
D101/D102/D103 SC 738
D101/D102/D103 SC 738
D101/D102/D103 SC 740
D101/D102/D103 SC 740
D101/D102/D103 SC 740
D101/D102/D103 SC 740
D101/D102/D103 SC 741
D101/D102/D103 SC 741
D101/D102/D103 SC 741
D101/D102/D103 SC 741
D101/D102/D103 SC 742
D101/D102/D103 SC 742
D101/D102/D103 SC 742
D101/D102/D103 SC 742
D101/D102/D103 SC 746
D101/D102/D103 SC 746
D101/D102/D103 SC 746
D101/D102/D103 SC 746
D101/D102/D103 SC 747
D101/D102/D103 SC 747
D101/D102/D103 SC 747
D101/D102/D103 SC 747
D101/D102/D103 SC 748
D101/D102/D103 SC 748
D101/D102/D103 SC 748
D101/D102/D103 SC 748
D101/D102/D103 SC 750
D101/D102/D103 SC 750
D101/D102/D103 SC 750
D101/D102/D103 SC 753
D101/D102/D103 SC 753
D101/D102/D103 SC 753
Product Family Problem Desc
D101/D102/D103 SC 753
D101/D102/D103 SC 754
D101/D102/D103 SC 754
D101/D102/D103 SC 754
D101/D102/D103 SC 760
D101/D102/D103 SC 760
D101/D102/D103 SC 760
D101/D102/D103 SC 760
D101/D102/D103 SC 761
D101/D102/D103 SC 761
D101/D102/D103 SC 761
D101/D102/D103 SC 761
D101/D102/D103 SC 765
D101/D102/D103 SC 765
D101/D102/D103 SC 765
D101/D102/D103 SC 765
D101/D102/D103 SC 765
D101/D102/D103 SC 766
D101/D102/D103 SC 766
D101/D102/D103 SC 766
D101/D102/D103 SC 766
D101/D102/D103 SC 766
D101/D102/D103 SC 767
D101/D102/D103 SC 767
D101/D102/D103 SC 767
D101/D102/D103 SC 767
D101/D102/D103 SC 767
D101/D102/D103 SC 770
D101/D102/D103 SC 770
D101/D102/D103 SC 770
D101/D102/D103 SC 770
D101/D102/D103 SC 770
D101/D102/D103 SC 771
D101/D102/D103 SC 771
Product Family Problem Desc
D101/D102/D103 SC 771
D101/D102/D103 SC 771
D101/D102/D103 SC 771
D101/D102/D103 SC 772
D101/D102/D103 SC 772
D101/D102/D103 SC 772
D101/D102/D103 SC 772
D101/D102/D103 SC 772
D101/D102/D103 SC 773
D101/D102/D103 SC 773
D101/D102/D103 SC 773
D101/D102/D103 SC 773
D101/D102/D103 SC 773
D101/D102/D103 SC 775
D101/D102/D103 SC 775
D101/D102/D103 SC 775
D101/D102/D103 SC 775
D101/D102/D103 SC 775
D101/D102/D103 SC 776
D101/D102/D103 SC 776
D101/D102/D103 SC 776
D101/D102/D103 SC 776
D101/D102/D103 SC 776
G160/G161 SC 202
G160/G161 SC 202
G160/G161 SC 203
G160/G161 SC 203
G160/G161 SC 204
G160/G161 SC 204
G160/G161 SC 205
G160/G161 SC 205
G160/G161 SC 210
G160/G161 SC 210
G160/G161 SC 210
Product Family Problem Desc
G160/G161 SC 211
G160/G161 SC 211
G160/G161 SC 212
G160/G161 SC 212
G160/G161 SC 212
G160/G161 SC 213
G160/G161 SC 213
G160/G161 SC 213
H555/H556/H557 0-23
H555/H556/H557 0-23
H555/H556/H557 0-24
H555/H556/H557 0-24
H555/H556/H557 0-79

H555/H556/H557 0-80

H555/H556/H557 0-80
H555/H556/H557 0-80
H555/H556/H557 0-80
H555/H556/H557 0-81
H555/H556/H557 0-81
H555/H556/H557 0-81
H555/H556/H557 0-81
H555/H556/H557 0-81

H555/H556/H557 0-82

H555/H556/H557 0-82
H555/H556/H557 0-82
H555/H556/H557 0-82
H555/H556/H557 0-82
H555/H556/H557 0-83

H555/H556/H557 0-83
Product Family Problem Desc
H555/H556/H557 0-83

H555/H556/H557 0-83

H555/H556/H557 0-83

H555/H556/H557 0-84
H555/H556/H557 0-84
H555/H556/H557 0-85

H555/H556/H557 0-85

H555/H556/H557 0-86
H555/H556/H557 0-87
H555/H556/H557 0-88

H555/H556/H557 0-88

H555/H556/H557 0-88

H555/H556/H557 Jan-00
H555/H556/H557 1-Jan
H555/H556/H557 1-Jan

H555/H556/H557 1-Jan
A292/A293/B098 STAMP DATA QUESTIONS
A292/A293/B098 BYPASS TRAY ISSUES
B044/B045/B046 PLEASE WAIT - NO FUSER LAMPS
B064/B065 SC 310
B125 BYPASS TRAY ISSUES
B132/B200 THROUGH PUT QUESTIONS
B140-B143/B163/B228 SC 312
B140-B143/B163/B228 USER TOOLS

B140-B143/B163/B228 FIRMWARE UPDATES


Product Family Problem Desc
B140-B143/B163/B228 OPERATION PANEL BLANKS WHEN SCANNING
OR AT START
B140-B143/B163/B228 SC 834
B140-B143/B163/B228 ERROR MESSAGES
B147/B149/B190 NETWORK DEVICES
B222/B224/G878 SC 585
B222/B224/G878 DJ 03
B222/B224/G878 DJ 03
B234/B235/B236 FIERY
B234/B235/B236 DRIVERS
B246/B248/B249 PRINT OPTION NOT RECOGNIZED
C235/C244 FIRMWARE LOADING ISSUES
C262/C265 MASTER EJECT JAMS
D009/D011/D012/D013 ADD TONER CONDITION

D014/D015 ERROR MESSAGES


D014/D015 SC 901
D014/D015 LINES WHITE OP TO NON OP
D014/D015 DISTORTED IMAGE
D017/D018/D019/D020 SC 672

D052/D053/D054 IMAGE SHIFTING


D101/D102/D103 MULTISHEET FEED
G060/G080/G082 SC 391
G060/G080/G082 SC 391
G060/G080/G082 SC 391
G060/G080/G082 SC 391
B079/082/135/138/182/ DISPLAYS PLEASE WAIT-FIERY ONLY
183
B234/B235/B236 PAPER SIZE QUESTIONS
D101/D102/D103 SC 780
D101/D102/D103 SC 780
D101/D102/D103 SC 780
D101/D102/D103 SC 781
D101/D102/D103 SC 781
Product Family Problem Desc
D101/D102/D103 SC 781
D101/D102/D103 SC 782
D101/D102/D103 SC 782
D101/D102/D103 SC 782
D101/D102/D103 SC 784
D101/D102/D103 SC 784
D101/D102/D103 SC 784
D101/D102/D103 SC 784
D101/D102/D103 SC 785
D101/D102/D103 SC 785
D101/D102/D103 SC 785
D101/D102/D103 SC 785
D101/D102/D103 SC 786
D101/D102/D103 SC 790
D101/D102/D103 SC 790
D101/D102/D103 SC 790
D101/D102/D103 SC 790
D101/D102/D103 SC 790
D101/D102/D103 SC 791
D101/D102/D103 SC 791
D101/D102/D103 SC 791
D101/D102/D103 SC 791
D101/D102/D103 SC 791
D101/D102/D103 SET IS FOLDED INCORRECTLY
B051/B052/B156 PASSWORDS
B230/B237 NO TX/RX
D009/D011/D012/D013 FUSER WEB MESSAGE

D010 SC 819
D010 SC 819
D010 SC 819
G104 SC 636
G104 SC 636
G104 SC 636
Product Family Problem Desc
G104 SC 636

G104 SC 636
A229 USER CODE QUESTIONS
B230/B237 WRINKLED OR CREASED COPIES
D014/D015 TONER

D014/D015 FIERY

D052/D053/D054 STAMP DATA QUESTIONS

D052/D053/D054 SC 402
D101/D102/D103 SC 834
D101/D102/D103 SC 834
D101/D102/D103 SC 817
D101/D102/D103 SC 817
D101/D102/D103 SC 833
D101/D102/D103 SC 833
D101/D102/D103 SC 851
D101/D102/D103 SC 851
D101/D102/D103 SC 853
D101/D102/D103 SC 853
D101/D102/D103 SC 854
D101/D102/D103 SC 854
D101/D102/D103 SC 855
D101/D102/D103 SC 855
D101/D102/D103 SC 856
D101/D102/D103 SC 856
D101/D102/D103 SC 857
D101/D102/D103 SC 857
D101/D102/D103 SC 860
D101/D102/D103 SC 860
B070/B071 SC 301
B234/B235/B236 FIERY
Product Family Problem Desc
B234/B235/B236 POORLY STAPLED OR JOGGED SETS
B264/B265 SC 863
B264/B265 SC 863
C267 SPECIFICATIONS
D014/D015 SC 440
D014/D015 SC 440
D014/D015 SC 440
D014/D015 SC 441
D014/D015 SC 411
D014/D015 SC 441
D014/D015 SC 441
D014/D015 SC 442
D014/D015 SC 442
D014/D015 SC 442
D014/D015 SC 443
D014/D015 SC 443
D014/D015 SC 443
D014/D015 SC 446
D014/D015 SC 446
D014/D015 SC 450
D014/D015 SC 450
D014/D015 SC 450
D014/D015 SC 452
D014/D015 SC 452
D014/D015 SC 455
D014/D015 SC 455
D014/D015 SC 455
D014/D015 SC 455
D014/D015 SC 460
D014/D015 SC 460
D014/D015 SC 460
D017/D018/D019/D020 REPORTS ON/OFF

D052/D053/D054 SC 925
Product Family Problem Desc
D052/D053/D054 SC 925
D101/D102/D103 SC 876
D101/D102/D103 SC 870
D101/D102/D103 PUNCH QUESTIONS
D101/D102/D103 SC 861
D101/D102/D103 SC 861
D101/D102/D103 SC 861
D101/D102/D103 SC 861
D101/D102/D103 SC 862
D101/D102/D103 SC 862
D101/D102/D103 SC 863
D101/D102/D103 SC 864
D101/D102/D103 SC 865
D101/D102/D103 SC 866
D101/D102/D103 SC 867
D101/D102/D103 SC 868
D101/D102/D103 SC 868
D101/D102/D103 SC 868
D101/D102/D103 SC 870
D101/D102/D103 SC 870
D101/D102/D103 SC 870
D101/D102/D103 SC 876
D101/D102/D103 SC 876
D101/D102/D103 SC 876
D101/D102/D103 SC 876
D101/D102/D103 SC 876
D101/D102/D103 SC 880
D101/D102/D103 SC 900
D101/D102/D103 SC 900
D101/D102/D103 SC 901
D101/D102/D103 SC 901

D101/D102/D103 SC 901
D101/D102/D103 SC 910
Product Family Problem Desc
D101/D102/D103 SC 911
D101/D102/D103 SC 912
D101/D102/D103 SC 913
D101/D102/D103 SC 914
B051/B052/B156 PASSWORDS
B132/B200 KEY COUNTER INFORMATION
B234/B235/B236 PUNCH HOLE POSITION
B234/B235/B236 IMAGE SHIFTING
B234/B235/B236 IMAGE SHIFTING
B234/B235/B236 SC 990
B234/B235/B236 SC 300
B264/B265 SC 870
B264/B265 SC 870
B264/B265 SC 873
B264/B265 SC 876
B264/B265 SC 872
B264/B265 SC 872
B264/B265 SC 872
B264/B265 SC 863
B264/B265 SC 828
B264/B265 SC 828
B264/B265 SC 829
B264/B265 SC 829
B264/B265 SC 829
B264/B265 SC 838
B264/B265 SC 850
B264/B265 SC 850
B264/B265 SC 850
B264/B265 SC 851
B264/B265 SC 851
B264/B265 SC 853

B264/B265 SC 853
Product Family Problem Desc
B264/B265 SC 854

B264/B265 SC 854

B264/B265 SC 855
B264/B265 SC 855
B264/B265 SC 856
B264/B265 SC 857
B264/B265 SC 857
B264/B265 SC 861
B264/B265 SC 861
B264/B265 SC 861
B264/B265 SC 861
B264/B265 SC 860
B264/B265 SC 860
B264/B265 SC 864
B264/B265 SC 864
B264/B265 SC 864
B264/B265 SC 866
B264/B265 SC 868
B264/B265 SC 868
B264/B265 SC 868
B264/B265 SC 873
B264/B265 SC 875
B264/B265 SC 876
B264/B265 SC 876
B264/B265 SC 880
B264/B265 SC 900
B264/B265 SC 900
B264/B265 SC 901
B264/B265 SC 901
B264/B265 SC 920
B264/B265 SC 920
B264/B265 SC 990
B264/B265 SC 991
Product Family Problem Desc
B264/B265 SC 997
B264/B265 SC 997

B264/B265 SC 998
B264/B265 SC 998
B264/B265 SC 951
B264/B265 SC 951
B264/B265 SC 953
B264/B265 SC 953
B264/B265 SC 954
B264/B265 SC 954
B264/B265 SC 955
B264/B265 SC 955
B264/B265 SC 984
B264/B265 SC 985
B264/B265 SC 985
B264/B265 SC 986
B264/B265 SC 999
B264/B265 SC 999
B286/B289 CONSTANT ADD PAPER / RESET TRAY
C231/C237/C238/C248 USER TOOLS
D014/D015 SC 925
D052/D053/D054 JAM CODE 115
D052/D053/D054 PUNCH HOLE POSITION
D052/D053/D054 PRINT JOB INTERRUPTED
D052/D053/D054 PRINT OPTION NOT RECOGNIZED

D052/D053/D054 LEGAL SIZE LCT TRAY QUESTIONS


D101/D102/D103 SP MODES ARE IN JAPENESE
D101/D102/D103 SC 990
A292/A293/B098 IMAGE SHIFTING
B064/B065 SC 502
B064/B065 SC 503
B070/B071 SC 547
B070/B071 CONTROLLER CONFIG/INSTALL
Product Family Problem Desc
B132/B200 SYSTEM
B178/B180/B202 SPECIFICATIONS
B222/B224/G878 ENVELOPES
B234/B235/B236 SC 487
B246/B248/B249 JAM CODE 111
B246/B248/B249 FIRMWARE UPDATES

B246/B248/B249 FIRMWARE UPDATES


B246/B248/B249 CANNOT PRINT ACROSS NETWORK

D009/D011/D012/D013 FAX STAMP ISSUES

D014/D015 BLOWN FUSE


D014/D015 GLOBALSCAN CONFIG/INSTALL
D014/D015 ADD TONER CONDITION
D014/D015 JAM CODE 019
D014/D015 PRINT OPTION NOT RECOGNIZED
D014/D015 DRIVERS
D017/D018/D019/D020 SCANNER FUNCTIONS

D052/D053/D054 SC 817
D052/D053/D054 JAM BYPASS
D101/D102/D103 FINISHER EXIT JAMS

D101/D102/D103 SOLID WRENCH ON PANEL, BLINKING WRENCH


ON LCD
D101/D102/D103 PRINT JOB INTERRUPTED
B003/B004/B006/B007 JAM CODE 027
B129/B130/B168 HANDSET MODE DISPLAYED
B140-B143/B163/B228 DISTORTED IMAGE-DIGITIZED
B222/B224/G878 DOC SERVER ISSUES
B230/B237 NETWORK ERRORS
B246/B248/B249 SC 834
B246/B248/B249 SC 834
B246/B248/B249 SC 834
B246/B248/B249 BACKGROUND-DIRTY/GRAY
Product Family Problem Desc
B246/B248/B249 SC 834
D009/D011/D012/D013 SC 730

D009/D011/D012/D013 SP MODES ARE IN JAPENESE

D014/D015 SC 484
D014/D015 SC 816
D014/D015 SC 481
D014/D015 SC 816

D014/D015 SC 480
D014/D015 SC 480
D014/D015 SC 480
D014/D015 SC 481
D014/D015 SC 481
D014/D015 SC 484
D052/D053/D054 SCAN ROUTER CONFIG/INSTALL
D052/D053/D054 MEMORY TRANSMISSION NOT AVAILABLE
D101/D102/D103 SC 919
D101/D102/D103 SC 919
D101/D102/D103 SC 919
D101/D102/D103 SC 920
D101/D102/D103 SC 920
D101/D102/D103 SC 921
D101/D102/D103 SC 925
D101/D102/D103 SC 925
D101/D102/D103 SC 925
D101/D102/D103 SC 925
D101/D102/D103 SC 951
D101/D102/D103 SC 951
D101/D102/D103 SC 953
D101/D102/D103 SC 953
D101/D102/D103 SC 953
D101/D102/D103 SC 953
D101/D102/D103 SC 953
Product Family Problem Desc
D101/D102/D103 SC 954
D101/D102/D103 SC 954
D101/D102/D103 SC 954
D101/D102/D103 SC 954
D101/D102/D103 SC 954
D101/D102/D103 SC 955
D101/D102/D103 SC 955
D101/D102/D103 SC 955
D101/D102/D103 SC 955
D101/D102/D103 SC 955
D101/D102/D103 SC 955
D101/D102/D103 SC 964
D101/D102/D103 SC 965
D101/D102/D103 SC 966
D101/D102/D103 SC 966
D101/D102/D103 SC 966
D101/D102/D103 SC 970
D101/D102/D103 SC 970
D101/D102/D103 SC 970
D101/D102/D103 SC 970
G165/G166/G167 PASSWORDS
H555/H556/H557 0-29
H555/H556/H557 0-29
H555/H556/H557 0-30
H555/H556/H557 0-30

H555/H556/H557 0-30
H555/H556/H557 0-30

H555/H556/H557 0-30

H555/H556/H557 0-32

H555/H556/H557 0-33
Product Family Problem Desc
H555/H556/H557 0-33

H555/H556/H557 0-33

H555/H556/H557 0-33
H555/H556/H557 0-33
H555/H556/H557 0-52
H555/H556/H557 0-70

H555/H556/H557 0-74

H555/H556/H557 0-74

H555/H556/H557 0-74

H555/H556/H557 0-76

H555/H556/H557 0-76

H555/H556/H557 0-77

H555/H556/H557 0-77

H555/H556/H557 0-75

H555/H556/H557 0-75

A292/A293/B098 SC 900
B064/B065 JAM CODE 104
B079/082/135/138/182/ SC 352
183
B079/082/135/138/182/ SC 352
183
B079/082/135/138/182/ SC 352
183
B079/082/135/138/182/ SC 352
183
B079/082/135/138/182/ SC 352
183
Product Family Problem Desc
B178/B180/B202 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B222/B224/G878 BLANK IMAGE-PARTIAL/SPORATIC
B222/B224/G878 BLANK IMAGE-PARTIAL/SPORATIC

B222/B224/G878 PRINT OPTION NOT RECOGNIZED


B230/B237 TOUCH SCREEN CALIBRATION
B230/B237 TOUCH SCREEN CALIBRATION
B295/B297 SC 323
B295/B297 SC 323
B295/B297 SC 323
B295/B297 SC 323
C267 REGISTRATION SIDE TO SIDE INCORRECT
D014/D015 KEY COUNTER INFORMATION
D014/D015 STAMP DATA QUESTIONS
D052/D053/D054 CHECKERED MARK ON/OFF
D101/D102/D103 SC 997

D101/D102/D103 SC 990
D101/D102/D103 SC 991
D101/D102/D103 SC 994

D101/D102/D103 SC 997
D101/D102/D103 SC 997
D101/D102/D103 SC 998
D101/D102/D103 SC 998
D101/D102/D103 SC 999
D101/D102/D103 SC 999
D101/D102/D103 SC 999
D101/D102/D103 SC 999
D101/D102/D103 SC 999
G160/G161 SC 307
A265/A267 DATE AND TIME SETTINGS
B070/B071 SUPPLIES
Product Family Problem Desc
B079/082/135/138/182/ SC 101
183
B079/082/135/138/182/ SC 101
183
B079/082/135/138/182/ SC 101
183
B079/082/135/138/182/ SC 101
183
B079/082/135/138/182/ SC 120
183
B079/082/135/138/182/ SC 120
183
B079/082/135/138/182/ SC 120
183
B079/082/135/138/182/ SC 121
183
B079/082/135/138/182/ SC 121
183
B222/B224/G878 SC 723
D009/D011/D012/D013 SC 820

D009/D011/D012/D013 SC 820

D014/D015 SC 488
D014/D015 SC 488
D014/D015 SC 488
D014/D015 PRINT OPTION NOT RECOGNIZED
D014/D015 SC 487
D014/D015 SC 485
D014/D015 SC 487
D014/D015 SC 490
D014/D015 SC 490
D014/D015 SC 495
D014/D015 SC 495
D014/D015 SC 495
D014/D015 SC 497
D014/D015 SC 498
Product Family Problem Desc
D014/D015 SC 499
D014/D015 SC 499
D014/D015 SC 499
B064/B065 SC 590
B079/082/135/138/182/ SC 405
183
B079/082/135/138/182/ SC 820
183
B079/082/135/138/182/ DEAD MACHINE, NO OPERATION
183
B079/082/135/138/182/ SC 405
183
B079/082/135/138/182/ SC 405
183
B079/082/135/138/182/ SC 820
183
B079/082/135/138/182/ SC 820
183
B079/082/135/138/182/ DEAD MACHINE, NO OPERATION
183
B140-B143/B163/B228 SCAN TO FOLDER
B178/B180/B202 15-03
B178/B180/B202 15-03
B178/B180/B202 15-03
B178/B180/B202 15-03
B222/B224/G878 SC 536
B230/B237 SC 995
B230/B237 SC 995
B230/B237 SC 995
B230/B237 SC 995
B230/B237 SC 995

B234/B235/B236 JAM CODE 115


B276/B277 MEMORY OVERFLOW
C269 PRINT JOB NOT PRINTING

C269 PRINT JOB NOT PRINTING


Product Family Problem Desc
D014/D015 SC 535
D014/D015 SC 535
D014/D015 SC 535
D014/D015 SC 517
D014/D015 SC 517
D014/D015 SC 518
D014/D015 SC 518
D014/D015 SC 546
D014/D015 SC 546
D014/D015 SC 557
D052/D053/D054 SPECIFICATIONS
D052/D053/D054 PLEASE WAIT FUSER UP TO TEMP
D052/D053/D054 JAM CODE 062
D052/D053/D054 PRINT JOB NOT PRINTING
D101/D102/D103 PLEASE WAIT FUSER UP TO TEMP
D101/D102/D103 SC 824
D101/D102/D103 POSTSCRIPT
B079/082/135/138/182/ SC 322
183
B079/082/135/138/182/ SC 130
183
B079/082/135/138/182/ SC 130
183
B079/082/135/138/182/ SC 131
183
B079/082/135/138/182/ SC 302
183
B079/082/135/138/182/ SC 302
183
B079/082/135/138/182/ SC 302
183
B079/082/135/138/182/ SC 304
183
B079/082/135/138/182/ SC 304
183
B079/082/135/138/182/ SC 304
183
Product Family Problem Desc
B079/082/135/138/182/ SC 304
183
B079/082/135/138/182/ SC 321
183
B079/082/135/138/182/ SC 322
183
B079/082/135/138/182/ SC 322
183
B079/082/135/138/182/ SC 322
183
B079/082/135/138/182/ SC 322
183
B079/082/135/138/182/ SC 323
183
B079/082/135/138/182/ SC 323
183
B079/082/135/138/182/ SC 323
183
B079/082/135/138/182/ SC 326
183
B079/082/135/138/182/ SC 326
183
B079/082/135/138/182/ SC 326
183
B079/082/135/138/182/ SC 327
183
B079/082/135/138/182/ SC 327
183
B079/082/135/138/182/ SC 327
183
B079/082/135/138/182/ SC 328
183
B079/082/135/138/182/ SC 328
183
B079/082/135/138/182/ SC 328
183
B079/082/135/138/182/ SC 335
183
B079/082/135/138/182/ SC 335
183
Product Family Problem Desc
B132/B200 SC 622
B140-B143/B163/B228 ADDRESS BOOK
B222/B224/G878 SC 672
B246/B248/B249 DISTORTED IMAGE
B262/B284/B288/B292 RX PROBLEM
B295/B297 SC 725
B295/B297 SC 825
C231/C237/C238/C248 E 12
C262/C265 ENVELOPES
D009/D011/D012/D013 JAM CODE 001

D014/D015 SC 873
D014/D015 SC 997

D014/D015 SC 991

D014/D015 SCAN TO FOLDER


D014/D015 FUSER WEB MESSAGE

D014/D015 FUSER WEB MESSAGE


D014/D015 SCAN TO FOLDER

D014/D015 CANNOT SCAN TO E-MAIL


D014/D015 ADDRESS BOOK ERRORS

D014/D015 INDICATORS/LIGHTS

D014/D015 SMARTNET MONITOR CONFIG/INSTALL

D014/D015 SCAN ROUTER ERRORS

D014/D015 SC 504
D014/D015 SC 568
D014/D015 SC 568
D014/D015 SC 566
D014/D015 SC 566
D014/D015 SC 571
Product Family Problem Desc
D014/D015 SC 572
D014/D015 SC 572

D014/D015 SC 573
D014/D015 SC 573
D014/D015 SC 574
D014/D015 SC 900
D014/D015 SC 921
D014/D015 SC 990
D014/D015 SC 997
D014/D015 SC 991
D014/D015 SC 998

D014/D015 SC 851
D014/D015 SC 851
D014/D015 SC 853
D014/D015 SC 853
D014/D015 SC 854
D014/D015 SC 854
D014/D015 SC 855
D014/D015 SC 855
D014/D015 SC 856
D014/D015 SC 856
D014/D015 SC 857
D014/D015 SC 860
D014/D015 SC 872
D014/D015 SC 873
D014/D015 SC 876
D014/D015 SC 877
D014/D015 SC 878
D014/D015 SC 880
H555/H556/H557 1-Apr
H555/H556/H557 1-Apr
H555/H556/H557 1-Apr
H555/H556/H557 1-Apr
Product Family Problem Desc
H555/H556/H557 1-Apr
A265/A267 DISTORTED IMAGE
B070/B071 SC 301
B079/082/135/138/182/ SC 336
183
B079/082/135/138/182/ SC 336
183
B079/082/135/138/182/ SC 337
183
B079/082/135/138/182/ SC 337
183
B079/082/135/138/182/ SC 338
183
B079/082/135/138/182/ SC 338
183
B079/082/135/138/182/ SC 351
183
B079/082/135/138/182/ SC 351
183
B079/082/135/138/182/ SC 351
183
B079/082/135/138/182/ SC 351
183
B079/082/135/138/182/ SC 353
183
B079/082/135/138/182/ SC 353
183
B079/082/135/138/182/ SC 353
183
B079/082/135/138/182/ SC 353
183
B079/082/135/138/182/ SC 354
183
B079/082/135/138/182/ SC 354
183
B079/082/135/138/182/ SC 354
183
B079/082/135/138/182/ SC 354
183
Product Family Problem Desc
B079/082/135/138/182/ SC 390
183
B079/082/135/138/182/ SC 390
183
B079/082/135/138/182/ SC 390
183
B129/B130/B168 SC 920
B129/B130/B168 SC 920
B205/B209 CHECKERED MARK ON/OFF
D017/D018/D019/D020 INDICATORS/LIGHTS

B205/B209 TX PROBLEM
B230/B237 DJ 03
B230/B237 DJ 04
B230/B237 DJ 05
B230/B237 DJ 01
B230/B237 DJ 01
B230/B237 DJ 53
B230/B237 DJ 53

B230/B237 DJ 54
B230/B237 DJ 54
B230/B237 DJ 55
B230/B237 DJ 55
B132/B200 BOOKLETMAKER SERVICE CODES
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
Product Family Problem Desc
D014/D015 JAM CODE 008
D014/D015 JAM CODE 009
D014/D015 JAM CODE 010
D014/D015 JAM CODE 011
D014/D015 JAM CODE 012
D014/D015 JAM CODE 013
D014/D015 JAM CODE 014
D014/D015 JAM CODE 019
D014/D015 JAM CODE 020
D014/D015 JAM CODE 021
D014/D015 SC 455
D014/D015 SC 672
B064/B065 JAM CODE 066
B070/B071 BOOKLETMAKER SERVICE CODES
B178/B180/B202 SC 201
B178/B180/B202 SC 201
B230/B237 SC 141
B230/B237 SC 142
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 101
B230/B237 SC 101
B230/B237 SC 101
B230/B237 SC 101
B230/B237 SC 101
B230/B237 SC 101
B230/B237 SC 120
B230/B237 SC 120
B230/B237 SC 120
B230/B237 SC 120
Product Family Problem Desc
B230/B237 SC 120
B230/B237 SC 121
B230/B237 SC 121
B230/B237 SC 121
B230/B237 SC 121
B230/B237 SC 121
B230/B237 SC 141
B230/B237 SC 142
B230/B237 SC 142
B230/B237 SC 142
B230/B237 SC 142
B230/B237 SC 161
B230/B237 SC 161
B234/B235/B236 JAM CODE 073
B234/B235/B236 SCANNER CONFIGURATION
B246/B248/B249 CONSTANT ADD PAPER / RESET TRAY
C229/C233/C239 SC 07-10

C262/C265 UNEVEN IMAGE


D009/D011/D012/D013 ADD TONER CONDITION

D009/D011/D012/D013 ADD TONER CONDITION

D009/D011/D012/D013 SC 503

D014/D015 JITTER/BANDING
D014/D015 FIRMWARE UPDATES

D014/D015 SCANNER CONFIGURATION


D014/D015 SC 819
D014/D015 SC 984
D014/D015 SC 991
D014/D015 SC 997

D014/D015 FIERY
Product Family Problem Desc
D014/D015 SC 998
D014/D015 FACSIMILE FEATURES
D052/D053/D054 PUNCH JAM
D052/D053/D054 SCANNER CONFIGURATION
D101/D102/D103 CHADS SCATTERING EVERYWHERE CAUSING
JAMS
D101/D102/D103 SCANNER CONFIGURATION
G060/G080/G082 GENERAL INFORMATION
G126 SC 998
B064/B065 SC 120
B079/082/135/138/182/ SC 352
183
B132/B200 BLANK IMAGE-ENTIRE PAGE
B132/B200 SC 546
B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 JAM CODE 021
B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 PUNCH HOLE POSITION
B234/B235/B236 DEAD MACHINE, NO OPERATION
B246/B248/B249 SPECIFICATIONS
B246/B248/B249 DJ 55
B259/B260/B261 CANNOT SCAN TO LOCAL PC
B295/B297 SC 395
B295/B297 SC 395
B295/B297 SC 395
B295/B297 SC 395
B295/B297 SC 395
C231/C237/C238/C248 MASTER-CREASING
D009/D011/D012/D013 SC 798

D009/D011/D012/D013 SC 503

D010 LAN FAX INSTALL QUESTIONS


D014/D015 CONTROLLER CONFIG/INSTALL
D014/D015 THROUGH PUT QUESTIONS
Product Family Problem Desc
D014/D015 FIERY
D014/D015 NO PUNCH
D014/D015 CONTROLLER CONFIG/INSTALL
D014/D015 SCANNER CONFIGURATION

D052/D053/D054 JAM CODE 009


D052/D053/D054 FIRMWARE LOADING ISSUES
D052/D053/D054 SC 672
D101/D102/D103 JAM CODE 003
D101/D102/D103 USER TOOLS

D101/D102/D103 JAM CODE 123


D101/D102/D103 LIGHT/FADED IMAGE

D101/D102/D103 JAM CODE 003


D101/D102/D103 JAM CODE 003
D101/D102/D103 JAM CODE 004
D101/D102/D103 JAM CODE 004
D101/D102/D103 JAM CODE 004
D101/D102/D103 JAM CODE 004
D101/D102/D103 JAM CODE 003
D101/D102/D103 JAM CODE 005
D101/D102/D103 JAM CODE 005
D101/D102/D103 JAM CODE 005
D101/D102/D103 JAM CODE 005
D101/D102/D103 JAM CODE 006
D101/D102/D103 JAM CODE 006
D101/D102/D103 JAM CODE 006
D101/D102/D103 JAM CODE 006
D101/D102/D103 JAM CODE 007
D101/D102/D103 JAM CODE 007
D101/D102/D103 JAM CODE 007
D101/D102/D103 JAM CODE 007
D101/D102/D103 JAM CODE 008
D101/D102/D103 JAM CODE 008
Product Family Problem Desc
D101/D102/D103 JAM CODE 008
D101/D102/D103 JAM CODE 008
D101/D102/D103 JAM CODE 009
D101/D102/D103 JAM CODE 009
D101/D102/D103 JAM CODE 009
D101/D102/D103 JAM CODE 009
B129/B130/B168 TX PROBLEM
D014/D015 JAM CODE 022
D014/D015 JAM CODE 023
D014/D015 JAM CODE 024
D014/D015 JAM CODE 025
A175/A176/A177/A220 COLOR INCORRECT

B003/B004/B006/B007 SC 865
B003/B004/B006/B007 SC 865
B003/B004/B006/B007 SC 865
B064/B065 DRIVERS
B070/B071 TRIMMER SERVICE CODES
B070/B071 JAM CODE 006
B070/B071 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B070/B071 DRIVERS
B079/082/135/138/182/ SC 402
183
B079/082/135/138/182/ SC 402
183
B079/082/135/138/182/ SC 402
183
B079/082/135/138/182/ SC 403
183
B079/082/135/138/182/ SC 391
183
B079/082/135/138/182/ SC 391
183
B079/082/135/138/182/ SC 391
183
Product Family Problem Desc
B079/082/135/138/182/ SC 395
183
B079/082/135/138/182/ SC 395
183
B079/082/135/138/182/ SC 395
183
B079/082/135/138/182/ SC 395
183
B079/082/135/138/182/ SC 401
183
B079/082/135/138/182/ SC 401
183
B079/082/135/138/182/ SC 401
183
B079/082/135/138/182/ SC 401
183
B079/082/135/138/182/ SC 403
183
B079/082/135/138/182/ SC 403
183
B079/082/135/138/182/ SC 440
183
B079/082/135/138/182/ SC 440
183
B079/082/135/138/182/ SC 440
183
B079/082/135/138/182/ SC 450
183
B079/082/135/138/182/ SC 450
183
B079/082/135/138/182/ SC 490
183
B079/082/135/138/182/ SC 501
183
B079/082/135/138/182/ SC 501
183
B079/082/135/138/182/ SC 501
183
B079/082/135/138/182/ SC 501
183
Product Family Problem Desc
B079/082/135/138/182/ SC 502
183
B079/082/135/138/182/ SC 502
183
B079/082/135/138/182/ SC 502
183
B132/B200 DRIVERS
B140-B143/B163/B228 DRIVERS
B140-B143/B163/B228 OPERATION PANEL DISPLAYS METRIC SIZES
B178/B180/B202 DISTORTED IMAGE-DIGITIZED
B229 SC 202
B229 SC 202
B229 SC 202
B229 SC 202
B229 SC 202
B234/B235/B236 DRIVERS
B246/B248/B249 SP MODES

B246/B248/B249 DRIVERS
C229/C233/C239 PARTS
C262/C265 SC 305
C262/C265 SC 308
C262/C265 SC 308
C262/C265 SC 308
C262/C265 SC 308
D010 NO DIAL TONE
D014/D015 SPOTS-BLACK
D014/D015 FIERY
D014/D015 FIERY
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 870
D014/D015 CONTROLLER ERROR
D014/D015 CONTROLLER ERROR
D014/D015 DRIVERS
Product Family Problem Desc
D014/D015 DRIVERS
D014/D015 DRIVERS
D052/D053/D054 SC 819
H321 FUSING ERROR.
B140-B143/B163/B228 PRINT OPTION NOT RECOGNIZED
B178/B180/B202 CANNOT SCAN TO E-MAIL
B230/B237 UNEVEN IMAGE

B230/B237 UNEVEN IMAGE


B230/B237 UNEVEN IMAGE
B230/B237 UNEVEN IMAGE
B230/B237 UNEVEN IMAGE
B234/B235/B236 DRIVERS

B246/B248/B249 ADDRESS BOOK


B264/B265 SC 870
B286/B289 PARTS
D014/D015 DRIVERS
D014/D015 SD CARD QUESTIONS
D014/D015 SP MODES
D052/D053/D054 SC 834
D101/D102/D103 FIERY
D101/D102/D103 DRIVERS

B178/B180/B202 SC 385
B222/B224/G878 SC 565
B222/B224/G878 SC 819
B234/B235/B236 PUNCH UNIT NOT RECOGNIZED

C267 ADD INK INDICATION ISSUES


D014/D015 DRIVERS

D014/D015 SC 865
D017/D018/D019/D020 SC 995

D037/D038/D041 SCANNER CONFIGURATION


Product Family Problem Desc
D037/D038/D041 SC 101
D037/D038/D041 SC 101
D037/D038/D041 SC 101
D037/D038/D041 SC 101
D037/D038/D041 SC 101
D037/D038/D041 SC 120
D037/D038/D041 SC 120
D037/D038/D041 SC 120
D037/D038/D041 SC 121
D037/D038/D041 SC 121
D037/D038/D041 SC 121
D037/D038/D041 SC 121
D037/D038/D041 SC 141
D037/D038/D041 SC 141
D037/D038/D041 SC 142
D037/D038/D041 SC 142
D037/D038/D041 SC 142
D037/D038/D041 SC 142
D037/D038/D041 SC 142
D037/D038/D041 SC 142
D037/D038/D041 SC 144
D037/D038/D041 SC 144
D037/D038/D041 SC 144
D037/D038/D041 SC 161
D037/D038/D041 SC 161
D037/D038/D041 SC 165
D037/D038/D041 SC 165
D037/D038/D041 SC 195
D037/D038/D041 SC 195
D037/D038/D041 SC 195
D037/D038/D041 SC 900
D037/D038/D041 SC 900
D037/D038/D041 SC 900
D037/D038/D041 SC 920
Product Family Problem Desc
D037/D038/D041 SC 920
D037/D038/D041 SC 920
D037/D038/D041 SC 921
D037/D038/D041 SC 990
D037/D038/D041 SC 990
D037/D038/D041 SC 991
D037/D038/D041 SC 991
D037/D038/D041 SC 992
D037/D038/D041 SC 992
D037/D038/D041 SC 995
D037/D038/D041 SC 995
D037/D038/D041 SC 995
D037/D038/D041 SC 995
D037/D038/D041 SC 995
D037/D038/D041 SC 995
D037/D038/D041 SC 995
D037/D038/D041 SC 995
D037/D038/D041 SC 997
D037/D038/D041 SC 997
D037/D038/D041 SC 998
D037/D038/D041 SC 998
D037/D038/D041 SC 998
D037/D038/D041 SC 998
D037/D038/D041 SC 202
D037/D038/D041 SC 202
D037/D038/D041 SC 202
D037/D038/D041 SC 202
D037/D038/D041 SC 203
D037/D038/D041 SC 203
D037/D038/D041 SC 203
D037/D038/D041 SC 204
D037/D038/D041 SC 204
D037/D038/D041 SC 220
D037/D038/D041 SC 220
Product Family Problem Desc
D037/D038/D041 SC 220
D037/D038/D041 SC 222
D037/D038/D041 SC 222
D037/D038/D041 SC 222
D037/D038/D041 SC 230
D037/D038/D041 SC 230
D037/D038/D041 SC 230
D037/D038/D041 SC 231
D037/D038/D041 SC 231
D037/D038/D041 SC 231
D037/D038/D041 SC 232
D037/D038/D041 SC 232
D037/D038/D041 SC 232
D037/D038/D041 SC 233
D037/D038/D041 SC 233
D037/D038/D041 SC 233
D037/D038/D041 SC 234
D037/D038/D041 SC 234
D037/D038/D041 SC 234
D037/D038/D041 SC 235
D037/D038/D041 SC 235
D037/D038/D041 SC 235
D037/D038/D041 SC 236
D037/D038/D041 SC 236
D037/D038/D041 SC 236
D037/D038/D041 SC 237
D037/D038/D041 SC 237
D037/D038/D041 SC 237
D037/D038/D041 SC 240
D037/D038/D041 SC 240
D037/D038/D041 SC 240
D037/D038/D041 SC 241
D037/D038/D041 SC 241
D037/D038/D041 SC 241
Product Family Problem Desc
D037/D038/D041 SC 285

D037/D038/D041 SC 285
D037/D038/D041 SC 285
D037/D038/D041 SC 285
D037/D038/D041 SC 285
D037/D038/D041 SC 285
D052/D053/D054 DRIVERS

D101/D102/D103 JAM CODE 010


G179 GENERAL INFORMATION
B140-B143/B163/B228 PLEASE WAIT DISPLAYED AFTER EXITING
ENERGY SAVER, M/C LOCKED
B140-B143/B163/B228 TANDEM TRAY ISSUES
B222/B224/G878 REPORTS ON/OFF
B234/B235/B236 GENERAL INFORMATION
B234/B235/B236 PARTS
B234/B235/B236 PAPER SIZE QUESTIONS

B246/B248/B249 GENERAL INFORMATION


B246/B248/B249 JAM CODE 062
B246/B248/B249 TANDEM TRAY ISSUES
C229/C233/C239 PARTS
D014/D015 FIERY
D014/D015 SCANNER FUNCTIONS
D052/D053/D054 GENERAL INFORMATION
D052/D053/D054 JAM CODE 103
D052/D053/D054 SPECIFICATIONS
D052/D053/D054 POWER REQUIREMENTS
D101/D102/D103 JAM CODE 023
D101/D102/D103 CONTROLLER CONFIG/INSTALL71340069
D101/D102/D103 GENERAL INFORMATION
D101/D102/D103 GBC JAMS & SKIPS PUNCHING PAGES AT 105
CPM ONLY, 90 CPM OK
D101/D102/D103 JAM CODE 011
Product Family Problem Desc
D101/D102/D103 JAM CODE 012
D101/D102/D103 JAM CODE 013
D101/D102/D103 JAM CODE 014
D101/D102/D103 JAM CODE 015
D101/D102/D103 JAM CODE 016
D101/D102/D103 JAM CODE 017
D101/D102/D103 JAM CODE 018
D101/D102/D103 JAM CODE 019
D101/D102/D103 JAM CODE 020
D101/D102/D103 JAM CODE 021
D101/D102/D103 JAM CODE 022
D101/D102/D103 JAM CODE 024
D101/D102/D103 JAM CODE 025
D101/D102/D103 JAM CODE 026
D101/D102/D103 JAM CODE 027
D101/D102/D103 JAM CODE 028
D101/D102/D103 JAM CODE 053
D101/D102/D103 JAM CODE 053
D101/D102/D103 JAM CODE 053
D101/D102/D103 JAM CODE 053
D101/D102/D103 JAM CODE 054
D101/D102/D103 JAM CODE 054
D101/D102/D103 JAM CODE 054
D101/D102/D103 JAM CODE 054
D101/D102/D103 JAM CODE 055
D101/D102/D103 JAM CODE 055
D101/D102/D103 JAM CODE 055
D101/D102/D103 JAM CODE 055
D037/D038/D041 SC 798
D037/D038/D041 SC 798
D037/D038/D041 SC 816
D037/D038/D041 SC 817
D037/D038/D041 SC 817
D037/D038/D041 SC 819
Product Family Problem Desc
D037/D038/D041 SC 819
D037/D038/D041 SC 820
D037/D038/D041 SC 820
D037/D038/D041 SC 820
D037/D038/D041 SC 821
D037/D038/D041 SC 821
D037/D038/D041 SC 821
D037/D038/D041 SC 822
D037/D038/D041 SC 822
D037/D038/D041 SC 822
D037/D038/D041 SC 823
D037/D038/D041 SC 824
D037/D038/D041 SC 824
D037/D038/D041 SC 824
H306/H310/H311 SC 541
H321 NO TX/RX
H321 NO TX/RX
A230/A231/A232 SC 405

A230/A231/A232 SC 405
A230/A231/A232 SC 405
A230/A231/A232 SC 405
A230/A231/A232 SC 405
B276/B277 SC 500

D009/D011/D012/D013 ALL FILES GO INTO MEMORY

D009/D011/D012/D013 FOLDING ERROR

D010 SC 901
D010 SC 901
D010 SC 901
D017/D018/D019/D020 DRIVERS

D037/D038/D041 SC 672
Product Family Problem Desc
D037/D038/D041 SC 672
D037/D038/D041 SC 672
D101/D102/D103 JAM CODE 056
D101/D102/D103 JAM CODE 056
D101/D102/D103 JAM CODE 056
D101/D102/D103 JAM CODE 056
D101/D102/D103 JAM CODE 057
D101/D102/D103 JAM CODE 057
D101/D102/D103 JAM CODE 057
D101/D102/D103 JAM CODE 057
D101/D102/D103 JAM CODE 058
D101/D102/D103 JAM CODE 058
D101/D102/D103 JAM CODE 058
D101/D102/D103 JAM CODE 058
D101/D102/D103 JAM CODE 059
D101/D102/D103 JAM CODE 059
D101/D102/D103 JAM CODE 059
D101/D102/D103 JAM CODE 059
D101/D102/D103 JAM CODE 060
D101/D102/D103 JAM CODE 061
D101/D102/D103 JAM CODE 062
D101/D102/D103 JAM CODE 063
D101/D102/D103 JAM CODE 064
D101/D102/D103 JAM CODE 065
D101/D102/D103 JAM CODE 066
D101/D102/D103 JAM CODE 067
D101/D102/D103 JAM CODE 068
D101/D102/D103 JAM CODE 069
D101/D102/D103 JAM CODE 070
D101/D102/D103 JAM CODE 071
D101/D102/D103 JAM CODE 072
D101/D102/D103 JAM CODE 073
D101/D102/D103 JAM CODE 074
D101/D102/D103 JAM CODE 075
Product Family Problem Desc
D101/D102/D103 JAM CODE 076
D101/D102/D103 JAM CODE 077
D101/D102/D103 JAM CODE 078
B132/B200 CANNOT CAPTURE FILES
C262/C265 ENVELOPES
D014/D015 SC 562
D052/D053/D054 PARTS
D052/D053/D054 SC 305
D052/D053/D054 DRIVERS

D101/D102/D103 JAM CODE 115


D101/D102/D103 JAM CODE 101
D101/D102/D103 JAM CODE 102
D101/D102/D103 JAM CODE 103
D101/D102/D103 JAM CODE 104
D101/D102/D103 JAM CODE 105
D101/D102/D103 JAM CODE 106
D101/D102/D103 JAM CODE 107
D101/D102/D103 JAM CODE 108
D101/D102/D103 JAM CODE 109
D101/D102/D103 JAM CODE 110
D101/D102/D103 JAM CODE 112
D101/D102/D103 JAM CODE 113
D101/D102/D103 JAM CODE 114
D101/D102/D103 JAM CODE 116
D101/D102/D103 JAM CODE 117
D101/D102/D103 JAM CODE 118
D101/D102/D103 JAM CODE 119
D101/D102/D103 JAM CODE 120
D101/D102/D103 JAM CODE 121
D101/D102/D103 JAM CODE 122
A229 DF FEED IN JAMS
A294/A295 SC 621
B064/B065 SC 835
Product Family Problem Desc
B132/B200 JAM CODE 014
B132/B200 THROUGH PUT QUESTIONS
B132/B200 SCANNER CONFIGURATION

B132/B200 DRIVERS
B140-B143/B163/B228 JAM CODE 103
B140-B143/B163/B228 JAM CODE 102
B230/B237 PLEASE WAIT FUSER UP TO TEMP
B234/B235/B236 DIAGONAL LINES-WHITE
B234/B235/B236 DIAGONAL LINES-WHITE
B246/B248/B249 BLANK IMAGE-ENTIRE PAGE
B246/B248/B249 CANNOT CAPTURE FILES
C262/C265 THROUGH PUT QUESTIONS
D014/D015 ADD TONER CONDITION

D014/D015 COUNTER ISSUES


D014/D015 CANNOT CAPTURE FILES
D014/D015 DRIVERS
D027/D029 PAPER SIZE QUESTIONS
D052/D053/D054 CANNOT CAPTURE FILES
D052/D053/D054 SC 834
D101/D102/D103 SC 672
D101/D102/D103 CANNOT CAPTURE FILES
D101/D102/D103 SC 795-1
D101/D102/D103 SC 795-1
D101/D102/D103 SC 795-1
D101/D102/D103 SC 795-2
D101/D102/D103 SC 795-2
D101/D102/D103 SC 795-2
D101/D102/D103 SC 795-2
D101/D102/D103 SC 795-3
D101/D102/D103 SC 795-3
D101/D102/D103 SC 795-3
D101/D102/D103 SC 795-3
D101/D102/D103 SC 795-4
Product Family Problem Desc
D101/D102/D103 SC 795-5
D101/D102/D103 SC 795-5
D101/D102/D103 SC 795-5
D101/D102/D103 SC 795-6
D101/D102/D103 SC 795-6
D101/D102/D103 SC 795-7
D101/D102/D103 SC 795-7
D101/D102/D103 SC 795-7
D101/D102/D103 SC 795-7
D101/D102/D103 SC 795-7
D101/D102/D103 SC 795-7
D101/D102/D103 SC 795-8
D101/D102/D103 SC 795-8
D101/D102/D103 SC 795-8
D101/D102/D103 SC 795-9
D101/D102/D103 SC 795-9
D101/D102/D103 SC 795-10
D101/D102/D103 SC 795-10
D101/D102/D103 SC 795-11
D101/D102/D103 SC 795-11
D101/D102/D103 SC 795-12
D101/D102/D103 SC 795-12
D101/D102/D103 SC 795-13
D101/D102/D103 SC 795-13
D101/D102/D103 SC 795-14
D101/D102/D103 SC 795-14
D101/D102/D103 SC 795-15
D101/D102/D103 SC 795-15
D101/D102/D103 SC 795-16
D101/D102/D103 SC 795-16
D101/D102/D103 SC 795-16
D101/D102/D103 SC 795-17
D101/D102/D103 SC 795-17
D101/D102/D103 SC 795-17
Product Family Problem Desc
D101/D102/D103 SC 795-17
D101/D102/D103 SC 795-18
D101/D102/D103 SC 795-18
D101/D102/D103 SC 795-18
D101/D102/D103 SC 795-18
D101/D102/D103 SC 795-19
D101/D102/D103 SC 795-19
D101/D102/D103 SC 795-19
D101/D102/D103 SC 795-19
D101/D102/D103 SC 795-20
D101/D102/D103 SC 795-20
D101/D102/D103 SC 795-20
D101/D102/D103 SC 795-20
D101/D102/D103 SC 797-1
D101/D102/D103 SC 797-1
D101/D102/D103 SC 797-1
D101/D102/D103 SC 797-2
D101/D102/D103 SC 797-2
D101/D102/D103 SC 797-2
D101/D102/D103 SC 797-3
D101/D102/D103 SC 797-3
D101/D102/D103 SC 797-3
D101/D102/D103 SC 797-3
D101/D102/D103 SC 797-4
D101/D102/D103 SC 797-4
D101/D102/D103 SC 797-4
D101/D102/D103 SC 797-4
D101/D102/D103 SC 797-5
D101/D102/D103 SC 797-5
D101/D102/D103 SC 797-5
D101/D102/D103 SC 797-5
G178 SC 738
A258/A259/A260/B017/B PARTS
018
Product Family Problem Desc
B064/B065 SC 724
B064/B065 SC 724
B064/B065 SC 724
B064/B065 SC 724

B070/B071 SC 727
B079/082/135/138/182/ SC 690
183
B079/082/135/138/182/ SC 542
183
B079/082/135/138/182/ SC 672
183
B079/082/135/138/182/ SC 672
183
B079/082/135/138/182/ SC 672
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 672
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 819
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 672
183
B079/082/135/138/182/ SC 546
183
B079/082/135/138/182/ SC 819
183
B079/082/135/138/182/ SC 955
183
B079/082/135/138/182/ SC 544
183
B079/082/135/138/182/ SC 836
183
Product Family Problem Desc
B079/082/135/138/182/ SC 503
183
B079/082/135/138/182/ SC 503
183
B079/082/135/138/182/ SC 503
183
B079/082/135/138/182/ SC 504
183
B079/082/135/138/182/ SC 504
183
B079/082/135/138/182/ SC 504
183
B079/082/135/138/182/ SC 506
183
B079/082/135/138/182/ SC 506
183
B079/082/135/138/182/ SC 507
183
B079/082/135/138/182/ SC 507
183
B079/082/135/138/182/ SC 510
183
B079/082/135/138/182/ SC 510
183
B079/082/135/138/182/ SC 510
183
B079/082/135/138/182/ SC 510
183
B079/082/135/138/182/ SC 520
183
B079/082/135/138/182/ SC 541
183
B079/082/135/138/182/ SC 541
183
B079/082/135/138/182/ SC 541
183
B079/082/135/138/182/ SC 542
183
B079/082/135/138/182/ SC 542
183
Product Family Problem Desc
B079/082/135/138/182/ SC 543
183
B079/082/135/138/182/ SC 543
183
B079/082/135/138/182/ SC 543
183
B079/082/135/138/182/ SC 544
183
B079/082/135/138/182/ SC 544
183
B079/082/135/138/182/ SC 545
183
B079/082/135/138/182/ SC 545
183
B079/082/135/138/182/ SC 545
183
B079/082/135/138/182/ SC 547
183
B079/082/135/138/182/ SC 547
183
B079/082/135/138/182/ SC 547
183
B079/082/135/138/182/ SC 546
183
B079/082/135/138/182/ SC 545
183
B079/082/135/138/182/ SC 544
183
B079/082/135/138/182/ SC 543
183
B079/082/135/138/182/ SC 542
183
B079/082/135/138/182/ SC 541
183
B079/082/135/138/182/ SC 548
183
B079/082/135/138/182/ SC 548
183
B079/082/135/138/182/ SC 548
183
Product Family Problem Desc
B079/082/135/138/182/ SC 599
183
B079/082/135/138/182/ SC 601
183
B079/082/135/138/182/ SC 610
183
B079/082/135/138/182/ SC 610
183
B079/082/135/138/182/ SC 611
183
B079/082/135/138/182/ SC 612
183
B079/082/135/138/182/ SC 620
183
B079/082/135/138/182/ SC 623
183
B079/082/135/138/182/ SC 624
183
B079/082/135/138/182/ SC 626
183
B079/082/135/138/182/ SC 627
183
B079/082/135/138/182/ SC 630
183
B079/082/135/138/182/ SC 640
183
B079/082/135/138/182/ SC 640
183
B079/082/135/138/182/ SC 641
183
B079/082/135/138/182/ SC 691
183
B079/082/135/138/182/ SC 692
183
B079/082/135/138/182/ SC 701
183
B079/082/135/138/182/ SC 722
183
B079/082/135/138/182/ SC 722
183
Product Family Problem Desc
B079/082/135/138/182/ SC 724
183
B079/082/135/138/182/ SC 726
183
B079/082/135/138/182/ SC 727
183
B079/082/135/138/182/ SC 729
183
B079/082/135/138/182/ SC 730
183
B079/082/135/138/182/ SC 731
183
B079/082/135/138/182/ SC 732
183
B079/082/135/138/182/ SC 733
183
B079/082/135/138/182/ SC 734
183
B079/082/135/138/182/ SC 740
183
B079/082/135/138/182/ SC 741
183
B079/082/135/138/182/ SC 800
183
B079/082/135/138/182/ SC 804
183
B079/082/135/138/182/ SC 862
183
B079/082/135/138/182/ SC 862
183
B079/082/135/138/182/ SC 864
183
B079/082/135/138/182/ SC 865
183
B079/082/135/138/182/ SC 865
183
B079/082/135/138/182/ SC 871
183
B079/082/135/138/182/ SC 880
183
Product Family Problem Desc
B079/082/135/138/182/ SC 900
183
B079/082/135/138/182/ SC 920
183
B079/082/135/138/182/ SC 951
183
B079/082/135/138/182/ SC 951
183
B079/082/135/138/182/ SC 953
183
B079/082/135/138/182/ SC 954
183
B079/082/135/138/182/ SC 964
183
B079/082/135/138/182/ SC 984
183
B079/082/135/138/182/ SC 986
183
B079/082/135/138/182/ SC 995
183
B079/082/135/138/182/ SC 995
183
B079/082/135/138/182/ SC 996
183
B079/082/135/138/182/ SC 997
183
B079/082/135/138/182/ SC 997
183
B079/082/135/138/182/ SC 998
183
B079/082/135/138/182/ SC 998
183
B079/082/135/138/182/ SC 999
183
B079/082/135/138/182/ SC 999
183
B079/082/135/138/182/ SC 818
183
B079/082/135/138/182/ SC 818
183
Product Family Problem Desc
B079/082/135/138/182/ SC 821
183
B079/082/135/138/182/ SC 822
183
B079/082/135/138/182/ SC 823
183
B079/082/135/138/182/ SC 823
183
B079/082/135/138/182/ SC 826
183
B079/082/135/138/182/ SC 828
183
B079/082/135/138/182/ SC 829
183
B079/082/135/138/182/ SC 829
183
B079/082/135/138/182/ SC 835
183
B079/082/135/138/182/ SC 837
183
B079/082/135/138/182/ SC 840
183
B079/082/135/138/182/ SC 841
183
B079/082/135/138/182/ SC 850
183
B079/082/135/138/182/ SC 850
183
B079/082/135/138/182/ SC 851
183
B079/082/135/138/182/ SC 853
183
B079/082/135/138/182/ SC 853
183
B079/082/135/138/182/ SC 854
183
B079/082/135/138/182/ SC 855
183
B079/082/135/138/182/ SC 857
183
Product Family Problem Desc
B079/082/135/138/182/ SC 860
183
B132/B200 DF DUPLEX JAMS
B140-B143/B163/B228 JAM CODE 020
B140-B143/B163/B228 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B230/B237 SC 622
B230/B237 SC 622
B230/B237 SC 622
B230/B237 SC 622
B230/B237 SC 622
B234/B235/B236 SC 344
B234/B235/B236 SC 344
B234/B235/B236 SC 368
B234/B235/B236 SC 368
B234/B235/B236 SC 368
B234/B235/B236 SC 368
B234/B235/B236 SC 372
B234/B235/B236 SC 372
B234/B235/B236 ERRATIC FINISHER OPERATION
B234/B235/B236 JAM CODE 003
B246/B248/B249 SC 817
B246/B248/B249 SC 165
B246/B248/B249 SC 165
B246/B248/B249 SC 165
B246/B248/B249 SC 311
B246/B248/B249 SC 311
B246/B248/B249 SC 311
B246/B248/B249 SC 311
B246/B248/B249 SC 311
B246/B248/B249 SC 739
B246/B248/B249 SC 739
B246/B248/B249 SC 739
B246/B248/B249 SC 739
Product Family Problem Desc
B246/B248/B249 SC 817
C249/C264 REGISTRATION SIDE TO SIDE INCORRECT
C262/C265 MASTER EJECT JAMS

D009/D011/D012/D013 TD INITIALIZATION ERROR

D014/D015 SD CARD QUESTIONS

D014/D015 SC 819
D014/D015 SC 993
D014/D015 SC 859
D014/D015 SC 859
D014/D015 SC 574
D014/D015 SC 568
D052/D053/D054 FAX FORWARDING QUESTIONS
D052/D053/D054 FAX FORWARDING QUESTIONS
D052/D053/D054 FAX FORWARDING QUESTIONS

D101/D102/D103 SC 797-7
D101/D102/D103 SC 797-6
D101/D102/D103 SC 797-6
D101/D102/D103 SC 797-6
D101/D102/D103 SC 797-6
D101/D102/D103 SC 797-7
D101/D102/D103 SC 797-7
D101/D102/D103 SC 797-7
D101/D102/D103 SC 797-7
D101/D102/D103 SC 797-8
D101/D102/D103 SC 797-8
D101/D102/D103 SC 797-8
D101/D102/D103 SC 797-9
D101/D102/D103 SC 797-9
D101/D102/D103 SC 797-9
D101/D102/D103 SC 797-9
D101/D102/D103 SC 797-10
Product Family Problem Desc
D101/D102/D103 SC 797-10
D101/D102/D103 SC 797-10
D101/D102/D103 SC 797-10
D101/D102/D103 SC 797-11
D101/D102/D103 SC 797-11
D101/D102/D103 SC 797-11
D101/D102/D103 SC 797-11
D101/D102/D103 SC 797-12
D101/D102/D103 SC 797-12
D101/D102/D103 SC 797-12
D101/D102/D103 SC 797-12
D101/D102/D103 SC 797-13
D101/D102/D103 SC 797-13
D101/D102/D103 SC 797-13
D101/D102/D103 SC 797-13
D101/D102/D103 SC 797-14
D101/D102/D103 SC 797-14
D101/D102/D103 SC 797-14
D101/D102/D103 SC 797-14
D101/D102/D103 SC 797-15
D101/D102/D103 SC 797-15
D101/D102/D103 SC 797-15
D101/D102/D103 SC 797-15
D101/D102/D103 SC 797-16
D101/D102/D103 SC 797-16
D101/D102/D103 SC 797-16
D101/D102/D103 SC 797-16
D101/D102/D103 SC 797-17
D101/D102/D103 SC 797-17
D101/D102/D103 SC 797-17
D101/D102/D103 SC 797-17
D101/D102/D103 SC 797-18
D101/D102/D103 SC 797-18
D101/D102/D103 SC 797-18
Product Family Problem Desc
D101/D102/D103 SC 797-19
D101/D102/D103 SC 797-19
D101/D102/D103 SC 797-20
D101/D102/D103 SC 797-20
D101/D102/D103 SC 797-20
G178 SC 547
G178 WRINKLED OR CREASED COPIES

G178 SC XX

G178 SC 622
G178 SMEARING/WET
G178 SC 195
G178 SC 202
B003/B004/B006/B007 PARTS
B079/082/135/138/182/ SC 700
183
B234/B235/B236 JAM CODE 027
B246/B248/B249 SC 753
D014/D015 THROUGH PUT QUESTIONS
D101/D102/D103 JAM CODE 130
D101/D102/D103 JAM CODE 131
D101/D102/D103 JAM CODE 132
D101/D102/D103 JAM CODE 133
D101/D102/D103 JAM CODE 134
D101/D102/D103 JAM CODE 135
D101/D102/D103 JAM CODE 136
D101/D102/D103 JAM CODE 137
D101/D102/D103 JAM CODE 138
D101/D102/D103 JAM CODE 139
D101/D102/D103 JAM CODE 140
D101/D102/D103 JAM CODE 141
D101/D102/D103 JAM CODE 142
D101/D102/D103 JAM CODE 143
D101/D102/D103 JAM CODE 144
Product Family Problem Desc
D101/D102/D103 JAM CODE 145
D101/D102/D103 JAM CODE 146
D101/D102/D103 JAM CODE 147
D101/D102/D103 JAM CODE 148
D101/D102/D103 JAM CODE 148
D101/D102/D103 JAM CODE 149
D101/D102/D103 JAM CODE 149
D101/D102/D103 JAM CODE 150
D101/D102/D103 JAM CODE 150
D101/D102/D103 JAM CODE 151
D101/D102/D103 JAM CODE 151
G060/G080/G082 SC 387
G060/G080/G082 SC 387
G148 FUSER WEB MESSAGE
B125 SPOTS-BLACK
B129/B130/B168 JAM CODE 122
B230/B237 SC 820
B230/B237 SC 820
B230/B237 SC 820
B230/B237 SC 820
B246/B248/B249 FINISHER NOT RECOGNIZED
B262/B284/B288/B292 2-Jun
B262/B284/B288/B292 2-Jun
B262/B284/B288/B292 2-Jun
C231/C237/C238/C248 LIGHT/FADED IMAGE
D014/D015 LIGHT/FADED IMAGE
D027/D029 SC 101
D027/D029 SC 101
D027/D029 SC 101
D027/D029 SC 120
D027/D029 SC 120
D027/D029 SC 121
D027/D029 SC 121
D027/D029 SC 141
Product Family Problem Desc
D027/D029 SC 142
D027/D029 SC 142
D027/D029 SC 142
D027/D029 SC 144
D027/D029 SC 144
D027/D029 SC 161
D027/D029 SC 161
D027/D029 SC 161
D027/D029 SC 161
D027/D029 SC 165
D027/D029 SC 165
D027/D029 SC 195
D027/D029 SC 195
D027/D029 SC 195
D027/D029 SC 202
D027/D029 SC 203
D027/D029 SC 203
D027/D029 SC 204
D027/D029 SC 204
D027/D029 SC 210
D027/D029 SC 210
D027/D029 SC 211
D027/D029 SC 211
D027/D029 SC 212
D027/D029 SC 212
G178 SC 204
G178 SC 204
G178 SC 204
G178 SC 204
B064/B065 SC 495
D010 JAM CODE 017
G160/G161 SC 490
G160/G161 SC 490
G160/G161 SC 490
Product Family Problem Desc
B125 PAPER SIZE QUESTIONS
B132/B200 FIERY
B132/B200 SPECIFICATIONS
B132/B200 ADD STAPLE INDICATION
B132/B200 ADD STAPLE INDICATION
B132/B200 ADD STAPLE INDICATION
B132/B200 ADD STAPLE INDICATION
B140-B143/B163/B228 JAM CODE 144
D014/D015 FIRMWARE LOADING ISSUES
D014/D015 OPERATION PANEL DISPLAYS METRIC SIZES
D017/D018/D019/D020 CHECKERED MARK ON/OFF

D027/D029 SC 213
D027/D029 SC 213
D027/D029 SC 220
D027/D029 SC 220
D027/D029 SC 220
D027/D029 SC 221
D027/D029 SC 221
D027/D029 SC 221
D027/D029 SC 222
D027/D029 SC 222
D027/D029 SC 222
D027/D029 SC 223
D027/D029 SC 223
D027/D029 SC 223
D027/D029 SC 224
D027/D029 SC 224
D027/D029 SC 224
D027/D029 SC 225
D027/D029 SC 225
D027/D029 SC 225
D027/D029 SC 226
D027/D029 SC 226
Product Family Problem Desc
D027/D029 SC 226
D027/D029 SC 227
D027/D029 SC 227
D027/D029 SC 227
D027/D029 SC 230
D027/D029 SC 230
D027/D029 SC 231
D027/D029 SC 231
D027/D029 SC 232
D027/D029 SC 232
D027/D029 SC 233
D027/D029 SC 233
D027/D029 SC 234
D027/D029 SC 234
D027/D029 SC 235
D027/D029 SC 235
D027/D029 SC 236
D027/D029 SC 236
D027/D029 SC 237
D027/D029 SC 237
D027/D029 SC 240
D027/D029 SC 240
D027/D029 SC 241
D027/D029 SC 241
D027/D029 SC 242
D027/D029 SC 242
D027/D029 SC 243
D027/D029 SC 243
D027/D029 SC 285
D027/D029 SC 285
D027/D029 SC 285
D027/D029 SC 285
D027/D029 SC 285
D027/D029 SC 300
Product Family Problem Desc
D027/D029 SC 300
D027/D029 SC 300
D027/D029 SC 301
D027/D029 SC 301
D027/D029 SC 301
D027/D029 SC 302
D027/D029 SC 302
D027/D029 SC 302
D027/D029 SC 303
D027/D029 SC 303
D027/D029 SC 303
D027/D029 SC 360
D027/D029 SC 360
D027/D029 SC 360
D027/D029 SC 361
D027/D029 SC 361
D027/D029 SC 361
D027/D029 SC 362
D027/D029 SC 362
D027/D029 SC 362
D027/D029 SC 363
D027/D029 SC 363
D027/D029 SC 363
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
G160/G161 SC 242
G160/G161 SC 240
G160/G161 SC 241
G160/G161 SC 243
G178 SC 230
G178 SC 230
G178 SC 231
G178 SC 231
G178 SC 232
Product Family Problem Desc
G178 SC 232
G178 SC 233
G178 SC 233
G178 SC 234
G178 SC 234
G178 SC 235
G178 SC 235
G178 SC 235
G178 SC 236
G178 SC 236
G178 SC 237
G178 SC 237
G178 SC 240
G178 SC 240
G178 SC 240
G178 SC 240
B070/B071 SC 735
B089/B093 SC 542
B089/B093 SC 542
B089/B093 SC 542
B089/B093 SC 542
B089/B093 SC 542
B089/B093 SC 542
B140-B143/B163/B228 CONTROLLER CONFIG/INSTALL
B230/B237 SC 292
B230/B237 SC 292
B230/B237 SC 292
B230/B237 SC 292
B234/B235/B236 PARTS
D009/D011/D012/D013 PRINT JOB NOT PRINTING

D014/D015 SC 483
D014/D015 SC 447
D014/D015 SC 465
Product Family Problem Desc
D014/D015 SC 466
D014/D015 SC 467
D014/D015 SC 472
D014/D015 SC 482
D027/D029 SC 364
D027/D029 SC 364
D027/D029 SC 364
D027/D029 SC 364
D027/D029 SC 365
D027/D029 SC 365
D027/D029 SC 365
D027/D029 SC 365
D027/D029 SC 366
D027/D029 SC 366
D027/D029 SC 366
D027/D029 SC 366
D027/D029 SC 367
D027/D029 SC 367
D027/D029 SC 367
D027/D029 SC 367
D027/D029 SC 372
D027/D029 SC 372
D027/D029 SC 372
D027/D029 SC 373
D027/D029 SC 373
D027/D029 SC 373
D027/D029 SC 374
D027/D029 SC 374
D027/D029 SC 374
D027/D029 SC 375
D027/D029 SC 375
D027/D029 SC 375
D052/D053/D054 SC 202
D101/D102/D103 USER TOOLS
Product Family Problem Desc
B246/B248/B249 SUPPLIES
B246/B248/B249 CONTROLLER CONFIG/INSTALL
B246/B248/B249 MEMORY TRANSMISSION NOT AVAILABLE
B246/B248/B249 JAM CODE 131
D009/D011/D012/D013 WASTE TONER FULL DISPLAYED

D009/D011/D012/D013 WASTE TONER FULL DISPLAYED

D009/D011/D012/D013 SC 819

D009/D011/D012/D013 WASTE TONER FULL DISPLAYED

D009/D011/D012/D013 ADD TONER CONDITION

D009/D011/D012/D013 WASTE TONER FULL DISPLAYED

D009/D011/D012/D013 WASTE TONER FULL DISPLAYED

D014/D015 SC 544

D014/D015 SC 564

D014/D015 BACKGROUND-DIRTY/GRAY
D014/D015 SD CARD QUESTIONS

D027/D029 SC 380
D027/D029 SC 380
D027/D029 SC 381
D027/D029 SC 381
D027/D029 SC 396
D027/D029 SC 396
D027/D029 SC 396
D027/D029 SC 397
D027/D029 SC 397
D027/D029 SC 397
D027/D029 SC 398
D027/D029 SC 398
Product Family Problem Desc
D027/D029 SC 398
D027/D029 SC 399
D027/D029 SC 399
D027/D029 SC 399
D027/D029 SC 441
D027/D029 SC 441
D027/D029 SC 442
D027/D029 SC 442
D027/D029 SC 442
D027/D029 SC 443
D027/D029 SC 443
D027/D029 SC 443
D027/D029 SC 452
D027/D029 SC 452
D027/D029 SC 452
D027/D029 SC 460
D027/D029 SC 460
D027/D029 SC 460
D027/D029 SC 490
D027/D029 SC 490
D027/D029 SC 490
D027/D029 SC 491
D027/D029 SC 491
D027/D029 SC 492
D027/D029 SC 492
D027/D029 SC 492
A257/A269/B023 SC 411
B222/B224/G878 JAM CODE 052

B222/B224/G878 JAM CODE 052


B222/B224/G878 JAM CODE 052
B222/B224/G878 JAM CODE 051
B222/B224/G878 JAM CODE 051
B222/B224/G878 JAM CODE 051
Product Family Problem Desc
B246/B248/B249 CONTROLLER CONFIG/INSTALL

C231/C237/C238/C248 ADF NOT RECOGNIZED


C262/C265 SUPPLIES
D014/D015 USER TOOLS
D014/D015 SCAN TO FOLDER
D027/D029 REPORTS ON/OFF
D027/D029 REPORTS ON/OFF

D052/D053/D054 SC 817
G065 SC 304
G178 SC 994
G178 SC 242
G178 SC 242
G178 SC 242
G178 SC 242
G178 SC 260
G178 SC 270
G178 SC 270
G178 SC 271
G178 SC 271
G178 SC 272
G178 SC 272
G178 SC 285
G178 SC 285
G178 SC 300
G178 SC 300
G178 SC 300
G178 SC 300
G178 SC 301
G178 SC 301
G178 SC 301
G178 SC 301
G178 SC 302
G178 SC 302
Product Family Problem Desc
G178 SC 302
G178 SC 302
G178 SC 303
G178 SC 303
G178 SC 303
G178 SC 303
A292/A293/B098 JAM CODE 062
B234/B235/B236 SC 300
B234/B235/B236 TAB QUESTIONS
B246/B248/B249 SC 305
B264/B265 JAM CODE 025
B264/B265 JAM CODE 025
B264/B265 JAM CODE 025
D014/D015 SC 534
D014/D015 SCAN ROUTER CONFIG/INSTALL
D014/D015 ADF RUNS SLOW
D027/D029 SC 498
D027/D029 SC 498
D027/D029 SC 501
D027/D029 SC 501
D027/D029 SC 501
D027/D029 SC 501
D027/D029 SC 502
D027/D029 SC 502
D027/D029 SC 502
D027/D029 SC 502
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
Product Family Problem Desc
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 505
D027/D029 SC 505
D027/D029 SC 505
D027/D029 SC 505

D027/D029 SC 505
D027/D029 SC 530
D027/D029 SC 530
D027/D029 SC 531
D027/D029 SC 531
D027/D029 SC 532
D027/D029 SC 532
D027/D029 SC 532
D027/D029 SC 533
D027/D029 SC 533
D027/D029 SC 534
D027/D029 SC 534
D027/D029 SC 535
D027/D029 SC 535
D052/D053/D054 SC 520
D052/D053/D054 SP MODES
Product Family Problem Desc
G150/G151 FINISHER ENTRANCE JAMS
B022/B027 RX PROBLEM
B022/B027 JAM CODE 011
B070/B071 BOOKLETMAKER SERVICE CODES
B125 LINES WHITE / LEAD TO TRAIL
B125 ROLL FEED

B140-B143/B163/B228 OPERATION PANEL, DARK DISPLAY, CANNOT


ADJUST
B246/B248/B249 PARTS
B286/B289 CANNOT SCAN TO LOCAL PC
D027/D029 SC 536
D027/D029 SC 540
D027/D029 SC 540
D027/D029 SC 541
D027/D029 SC 541
D027/D029 SC 542
D027/D029 SC 542
D027/D029 SC 542
D027/D029 SC 543
D027/D029 SC 543
D027/D029 SC 543
D027/D029 SC 544
D027/D029 SC 544
D027/D029 SC 544
D027/D029 SC 547
D027/D029 SC 547
D027/D029 SC 548
D027/D029 SC 548
D027/D029 SC 549
D027/D029 SC 549
D027/D029 SC 549
D027/D029 SC 552
D027/D029 SC 552
D027/D029 SC 552
Product Family Problem Desc
D027/D029 SC 553
D027/D029 SC 553
D027/D029 SC 553
D027/D029 SC 553
D101/D102/D103 PRINT OPTION NOT RECOGNIZED
G104/G160/G190 SC 270
G178 SC 558
H915/H916 FUSER OVERHEAT, NO SERVICE CODE
H915/H916 FUSER OVERHEAT, NO SERVICE CODE
B070/B071 SC 738
B070/B071 JAM CODE 060
B070/B071 SP MODES
B132/B200 SCAN TO FOLDER
B140-B143/B163/B228 SCAN TO FOLDER
B234/B235/B236 MACHINE RUNS SLOW
B234/B235/B236 PARTS
B234/B235/B236 PARTS
B234/B235/B236 ADD TONER CONDITION
B234/B235/B236 PARTS
B234/B235/B236 FUSER WEB MESSAGE
C249/C264 E 47
C249/C264 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
C249/C264 MEMORY QUESTIONS

C249/C264 E 00
C249/C264 MASTER EJECT JAMS
C262/C265 MASTER-CREASING
D014/D015 SCAN TO FOLDER
D014/D015 CONTROLLER ERROR
D027/D029 SC 554
D027/D029 SC 554
D027/D029 SC 554
D027/D029 SC 554
D027/D029 SC 554
Product Family Problem Desc
D027/D029 SC 557
D027/D029 SC 557
D027/D029 SC 559
D027/D029 SC 559
D027/D029 SC 559
D027/D029 SC 561
D027/D029 SC 561
D027/D029 SC 562
D027/D029 SC 562
D027/D029 SC 563
D027/D029 SC 563
D027/D029 SC 563
D027/D029 SC 563
D027/D029 SC 562
D027/D029 SC 564
D027/D029 SC 564
D027/D029 SC 564
D027/D029 SC 564
D027/D029 SC 564
D027/D029 SC 565
D027/D029 SC 565
D027/D029 SC 565
D027/D029 SC 569
D027/D029 SC 569
D027/D029 SC 581
D027/D029 SC 581
D027/D029 SC 581
D027/D029 SC 582
D027/D029 SC 585
D027/D029 SC 585
D027/D029 SC 585
D027/D029 SC 585
D101/D102/D103 SET IS FOLDED INCORRECTLY
G178 SC 424
Product Family Problem Desc
G178 PLEASE WAIT FUSER UP TO TEMP

G178 SC 558
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
B022/B027 SC 836
B051/B052/B156 BLANK DISPLAY
B178/B180/B202 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
B178/B180/B202 POOR FUSING
B178/B180/B202 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
Product Family Problem Desc
B178/B180/B202 POOR FUSING
B205/B209 SC 792
B205/B209 SC 792
B222/B224/G878 SC 838
B222/B224/G878 SC 726
B222/B224/G878 SC 636
B222/B224/G878 SC 636
B222/B224/G878 FACSIMILE FEATURES
B222/B224/G878 FOLDING ERROR
B222/B224/G878 FOLDING ERROR
D009/D011/D012/D013 FINISHER ENTRANCE JAMS

D027/D029 SC 611
D027/D029 SC 611
D027/D029 SC 620
D027/D029 SC 620
D027/D029 SC 620
D027/D029 SC 621
D027/D029 SC 621
D027/D029 SC 621
D027/D029 SC 621
D027/D029 SC 621
D027/D029 SC 622
D027/D029 SC 622
D027/D029 SC 622
D027/D029 SC 622
D027/D029 SC 623
D027/D029 SC 632
D027/D029 SC 632
D027/D029 SC 633
D027/D029 SC 633
D027/D029 SC 634
D027/D029 SC 634
D027/D029 SC 635
Product Family Problem Desc
D027/D029 SC 635
D027/D029 SC 636
D027/D029 SC 636
D027/D029 SC 636
D027/D029 SC 636
D027/D029 SC 641
D027/D029 SC 641
D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 650

D027/D029 SC 650
D027/D029 SC 650

D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 651

D027/D029 SC 669
D027/D029 SC 669
D027/D029 SC 670
D027/D029 SC 670
D027/D029 SC 672
D027/D029 SC 672
D027/D029 SC 672
D027/D029 SC 672
D027/D029 SC 681
D027/D029 SC 681
D027/D029 SC 682
D027/D029 SC 682
D027/D029 SC 683
D027/D029 SC 687
D027/D029 SC 687
Product Family Problem Desc
D027/D029 SC 690
D027/D029 SC 690
D027/D029 SC 690
G060/G080/G082 SC 672

G060/G080/G082 SC 672
G060/G080/G082 SC 672
G160/G161 SC 303
G160/G161 SC 303
G160/G161 SC 303
G178 SC 304
G178 SC 304
G178 SC 304
G178 SC 304
G178 SC 305
G178 SC 305
G178 SC 305
G178 SC 305
G178 SC 306
G178 SC 306
G178 SC 306
G178 SC 306
G178 SC 307
G178 SC 307
G178 SC 307
G178 SC 307
G178 SC 308
G178 SC 308
G178 SC 320
G178 SC 320
G178 SC 321
G178 SC 321
G178 SC 322
G178 SC 322
Product Family Problem Desc
G178 SC 323
G178 SC 323
G178 SC 324
G178 SC 324
G178 SC 325
G178 SC 325
G178 SC 326
G178 SC 326
G178 SC 327
G178 SC 327
B132/B200 PARTS
B132/B200 USER TOOLS
B234/B235/B236 DEAD
B295/B297 BACKGROUND-DIRTY/GRAY
D014/D015 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D014/D015 BOOKLET STAPLE POSITION NOT SHOWN ON
DISPLAY
D014/D015 JAM CODE 160
D014/D015 JAM CODE 160
D014/D015 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D014/D015 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D023/D025 CANNOT PRINT ACROSS NETWORK

D023/D025 CANNOT PRINT ACROSS NETWORK


D052/D053/D054 SC 672
D101/D102/D103 REGISTRATION SIDE TO SIDE INCORRECT
G148 SC 550
B140-B143/B163/B228 POOR STACKING IN SHIFT TRAY
B140-B143/B163/B228 SC 144
B222/B224/G878 SC 396
B246/B248/B249 SPECIFICATIONS
B246/B248/B249 CLOSE DOORS/COVERS INDICATION
Product Family Problem Desc
D027/D029 SC 700
D027/D029 SC 700
D027/D029 SC 700
D027/D029 SC 701
D027/D029 SC 701
D027/D029 SC 721
D027/D029 SC 721
D027/D029 SC 721
D027/D029 SC 723
D027/D029 SC 723
D027/D029 SC 723
D027/D029 SC 725
D027/D029 SC 725
D027/D029 SC 725
D027/D029 SC 730
D027/D029 SC 730
D027/D029 SC 730
D027/D029 SC 740
D027/D029 SC 740
D027/D029 SC 740
D027/D029 SC 741
D027/D029 SC 741
D027/D029 SC 742
D027/D029 SC 742
D027/D029 SC 743
D027/D029 SC 743
D027/D029 SC 744
D027/D029 SC 744
D027/D029 SC 746
D027/D029 SC 750
D027/D029 SC 753
D027/D029 SC 753
D027/D029 SC 760
D101/D102/D103 SUPPLIES
Product Family Problem Desc
D101/D102/D103 SET IS FOLDED INCORRECTLY
B140-B143/B163/B228 JAM CODE 012
B140-B143/B163/B228 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B234/B235/B236 TRAY DOES NOT LIFT
B234/B235/B236 PART DAMAGE
B246/B248/B249 SC 991
D027/D029 SC 760
D027/D029 SC 760
D027/D029 SC 761
D027/D029 SC 761
D027/D029 SC 763
D027/D029 SC 763
D027/D029 SC 764
D027/D029 SC 764
D027/D029 SC 770
D027/D029 SC 770
D027/D029 SC 791
D027/D029 SC 792
D027/D029 SC 792
D027/D029 SC 816
D027/D029 SC 819
D027/D029 SC 819
D027/D029 SC 819
D027/D029 SC 820
D027/D029 SC 820
D027/D029 SC 853
D027/D029 SC 853
D027/D029 SC 854
D027/D029 SC 854
D027/D029 SC 855
D027/D029 SC 855
D027/D029 SC 856
D027/D029 SC 856
Product Family Problem Desc
D027/D029 SC 857
D027/D029 SC 857
D027/D029 SC 858
D027/D029 SC 858
D027/D029 SC 858
D027/D029 SC 858
D027/D029 SC 858
D027/D029 SC 858
D027/D029 SC 858
D027/D029 SC 858
D027/D029 SC 858
D027/D029 SC 859
D027/D029 SC 859
D027/D029 SC 859
D027/D029 SC 859
D027/D029 SC 859
D027/D029 SC 859
D027/D029 SC 859
D027/D029 SC 859
D027/D029 SC 860
D027/D029 SC 860
D027/D029 SC 861
D027/D029 SC 861
D027/D029 SC 861
D027/D029 SC 863
D027/D029 SC 863
D027/D029 SC 863
D027/D029 SC 864
D027/D029 SC 864
H306/H310/H311 SCAN ROUTER CONFIG/INSTALL
B003/B004/B006/B007 SC 546
B003/B004/B006/B007 SC 546
B003/B004/B006/B007 SC 546
B003/B004/B006/B007 SC 546
Product Family Problem Desc
B003/B004/B006/B007 SC 546
B264/B265 JAM CODE 007
D007/D008 SC 545
D007/D008 SC 545
D009/D011/D012/D013 SC 819

D009/D011/D012/D013 SC 819

D009/D011/D012/D013 SC 819

D009/D011/D012/D013 SC 819

D017/D018/D019/D020 SC 819

D017/D018/D019/D020 SC 819

D017/D018/D019/D020 SC 819

D027/D029 FINISHER NOT RECOGNIZED


D027/D029 SC 865
D027/D029 SC 865
D027/D029 SC 865
D027/D029 SC 866
D027/D029 SC 866
D027/D029 SC 866
D027/D029 SC 867
D027/D029 SC 867
D027/D029 SC 868
D027/D029 SC 868
D027/D029 SC 868

D027/D029 SC 870
D027/D029 SC 870
D027/D029 SC 870
D027/D029 SC 870
D027/D029 SC 872
Product Family Problem Desc
D027/D029 SC 872
D027/D029 SC 873
D027/D029 SC 873
D027/D029 SC 874
D027/D029 SC 874
D027/D029 SC 874
D027/D029 SC 874
D027/D029 SC 875
D027/D029 SC 875
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D037/D038/D041 SC 730
D037/D038/D041 SC 730
G178 SC 489
G178 SC 738
B079/082/135/138/182/ SC 543
183
B230/B237 SCANNER FUNCTIONS
D027/D029 SC 765
D027/D029 SC 851
D027/D029 SC 876
D027/D029 SC 878
D027/D029 SC 878
D027/D029 SC 880
D027/D029 SC 900
D027/D029 SC 900
D027/D029 SC 910
D027/D029 SC 911
Product Family Problem Desc
D027/D029 SC 912
D027/D029 SC 913
D027/D029 SC 914
D027/D029 SC 919
D027/D029 SC 919
D027/D029 SC 919
D027/D029 SC 920
D027/D029 SC 920
D027/D029 SC 921
D027/D029 SC 990
D027/D029 SC 990
D027/D029 SC 991
D027/D029 SC 991
D027/D029 SC 992
D027/D029 SC 994

D027/D029 SC 995
D027/D029 SC 995
D027/D029 SC 995
D027/D029 SC 995
D027/D029 SC 995
D027/D029 SC 995
D027/D029 SC 998
D027/D029 SC 998
D027/D029 SC 998
B064/B065 DEAD MACHINE, NO OPERATION
B070/B071 SC 672
B070/B071 SC 966
B070/B071 JAM CODE 021
B132/B200 SCAN TO FOLDER

B132/B200 JITTER/BANDING
Product Family Problem Desc
B140-B143/B163/B228 SCAN TO FOLDER

B140-B143/B163/B228 HDD (COPIER) NOT RECOGNIZED


B140-B143/B163/B228 SW APPLICATION ERRORS
B147/B149/B190 SCAN TO FOLDER

B178/B180/B202 SCAN TO FOLDER

B222/B224/G878 SCAN TO FOLDER

B222/B224/G878 ACCESSORIES NOT RECOGNIZED OR CANNOT


BE SELECTED
B222/B224/G878 SC 992
B234/B235/B236 SCAN TO FOLDER

B246/B248/B249 SCAN TO FOLDER

B246/B248/B249 SD CARD QUESTIONS


B295/B297 SCAN TO FOLDER

D014/D015 SCAN TO FOLDER

D014/D015 NETWORK DEVICES


D014/D015 FINISHER TRAY DISPLAYS FULL
D014/D015 BYPASS TRAY ISSUES
D014/D015 JAM CODE 193
D014/D015 JITTER/BANDING
D014/D015 PRINT DIRECTOR
D014/D015 FACSIMILE FEATURES
D023/D025 STAPLE NOT FUNCTIONING
Product Family Problem Desc
D027/D029 SCAN TO FOLDER

D027/D029 STAMP DATA QUESTIONS


D027/D029 JAM CODE 001
D027/D029 JAM CODE 003
D027/D029 JAM CODE 003
D027/D029 JAM CODE 003
D027/D029 JAM CODE 004
D027/D029 JAM CODE 004
D027/D029 JAM CODE 004
D027/D029 JAM CODE 005
D027/D029 JAM CODE 005
D027/D029 JAM CODE 005
D027/D029 JAM CODE 006
D027/D029 JAM CODE 006
D027/D029 JAM CODE 006
D027/D029 JAM CODE 008
D027/D029 JAM CODE 008
D027/D029 JAM CODE 009
D027/D029 JAM CODE 009
D027/D029 JAM CODE 011

D027/D029 JAM CODE 011


D027/D029 JAM CODE 012
D027/D029 JAM CODE 012
D027/D029 JAM CODE 013
D027/D029 JAM CODE 017
D027/D029 JAM CODE 017
D027/D029 JAM CODE 017
D027/D029 JAM CODE 016
D027/D029 JAM CODE 015
D027/D029 JAM CODE 018
D027/D029 JAM CODE 019
D027/D029 JAM CODE 020
Product Family Problem Desc
D027/D029 JAM CODE 023
D027/D029 JAM CODE 024
D027/D029 JAM CODE 025
D027/D029 JAM CODE 026
D027/D029 JAM CODE 027
D027/D029 SC 302
D027/D029 JAM CODE 028
D027/D029 JAM CODE 051
D027/D029 JAM CODE 052
D027/D029 JAM CODE 053
D027/D029 JAM CODE 054
D027/D029 JAM CODE 055
D027/D029 JAM CODE 056
D027/D029 JAM CODE 057
D027/D029 JAM CODE 058
D027/D029 JAM CODE 059
D052/D053/D054 SCAN TO FOLDER

D052/D053/D054 PARTS
D052/D053/D054 FAX OPTION NOT RECOGNIZED
D052/D053/D054 LAN FAX INSTALL QUESTIONS

D101/D102/D103 SCAN TO FOLDER

D101/D102/D103 BLANK DISPLAY


G148 PARTS
D027/D029 JAM CODE 021
D027/D029 JAM CODE 022
D027/D029 JAM CODE 060
D027/D029 JAM CODE 061
D027/D029 JAM CODE 062
D027/D029 JAM CODE 063
D027/D029 JAM CODE 064
Product Family Problem Desc
D027/D029 JAM CODE 065
D027/D029 JAM CODE 066
D027/D029 JAM CODE 068
D027/D029 JAM CODE 100
D027/D029 JAM CODE 101
D027/D029 JAM CODE 102
D027/D029 JAM CODE 103
D027/D029 JAM CODE 104
D027/D029 JAM CODE 105

D027/D029 JAM CODE 105

D027/D029 JAM CODE 106

D027/D029 JAM CODE 106

D027/D029 JAM CODE 107

D027/D029 JAM CODE 107

D027/D029 JAM CODE 108

D027/D029 JAM CODE 108

D027/D029 JAM CODE 109

D027/D029 JAM CODE 109

D027/D029 JAM CODE 191


D027/D029 JAM CODE 192
D027/D029 JAM CODE 193
D027/D029 JAM CODE 194
D027/D029 JAM CODE 194
D027/D029 JAM CODE 195
D027/D029 JAM CODE 198
D027/D029 JAM CODE 198
D027/D029 JAM CODE 198
Product Family Problem Desc
D027/D029 JAM CODE 199
D027/D029 JAM CODE 199
D027/D029 JAM CODE 200
D027/D029 JAM CODE 200

D027/D029 JAM CODE 201


D027/D029 JAM CODE 201

D027/D029 JAM CODE 201

D027/D029 JAM CODE 202

D027/D029 JAM CODE 202

D027/D029 JAM CODE 203

D027/D029 JAM CODE 203


D027/D029 JAM CODE 204
D027/D029 JAM CODE 204
D027/D029 JAM CODE 204
D027/D029 JAM CODE 204

D027/D029 JAM CODE 206


D027/D029 JAM CODE 206

D027/D029 JAM CODE 206

D027/D029 JAM CODE 231

G152 SKEWED IMAGE


B222/B224/G878 STREAKS
D023/D025 MEMORY QUESTIONS
D027/D029 DJ 01
D027/D029 DJ 01
D027/D029 DJ 03

D027/D029 DJ 03
Product Family Problem Desc
D027/D029 DJ 03
D027/D029 DJ 04
D027/D029 DJ 04
D027/D029 DJ 05
D027/D029 DJ 05
D027/D029 DJ 06
D027/D029 DJ 07
D027/D029 DJ 08
D027/D029 DJ 53
D027/D029 DJ 54

D027/D029 DJ 55
D027/D029 DJ 56
D027/D029 DJ 57
G178 SC 326
G178 SC 325
G178 SC 324
C235/C244 SC 500
D014/D015 FIERY
D014/D015 FIERY
G178 @ REMOTE
B140-B143/B163/B228 SC 555
D017/D018/D019/D020 CLOSE DOORS/COVERS INDICATION

D017/D018/D019/D020 SC 230

D023/D025 SC 101
D023/D025 SC 101
D023/D025 SC 101
D023/D025 SC 101
D023/D025 SC 101
D023/D025 SC 120
D023/D025 SC 120
D023/D025 SC 120
Product Family Problem Desc
D023/D025 SC 120

D023/D025 SC 120
D023/D025 SC 141
D023/D025 SC 141
D023/D025 SC 142
D023/D025 SC 142
D023/D025 SC 142
D023/D025 SC 142
D023/D025 SC 142
D023/D025 SC 144
D023/D025 SC 144
D023/D025 SC 144
D023/D025 SC 161
D023/D025 SC 161
D023/D025 SC 165
D023/D025 SC 165
D023/D025 SC 195
D023/D025 SC 195
D023/D025 SC 202
D023/D025 SC 202
D023/D025 SC 202
D023/D025 SC 203
D023/D025 SC 203
D023/D025 SC 203
D023/D025 SC 210
D023/D025 SC 211
D023/D025 SC 211
D023/D025 SC 211
D023/D025 SC 211
D023/D025 SC 210
D023/D025 SC 210
D023/D025 SC 210
D023/D025 SC 212
Product Family Problem Desc
D023/D025 SC 212
D023/D025 SC 212
D023/D025 SC 213
D023/D025 SC 213
D023/D025 SC 213
D023/D025 SC 220
D023/D025 SC 220
D023/D025 SC 220
D023/D025 SC 220
D023/D025 SC 222
D023/D025 SC 222
D023/D025 SC 222
D023/D025 SC 222
D023/D025 SC 226
D023/D025 SC 226
D023/D025 SC 226
D023/D025 SC 226
D023/D025 SC 230
D023/D025 SC 230
D023/D025 SC 230
D023/D025 SC 231
D023/D025 SC 232
D023/D025 SC 233
D023/D025 SC 234
D023/D025 SC 235
D023/D025 SC 236
D023/D025 SC 237
D023/D025 SC 240
D023/D025 SC 240
D023/D025 SC 241
D023/D025 SC 242
D023/D025 SC 243
D023/D025 SC 243
D023/D025 SC 242
Product Family Problem Desc
D023/D025 SC 241
D023/D025 SC 285
D023/D025 SC 285
D023/D025 SC 285
D023/D025 SC 285
D023/D025 SC 285
D023/D025 SC 300
D023/D025 SC 300
D023/D025 SC 300
D023/D025 SC 301
D023/D025 SC 301
D023/D025 SC 301
D023/D025 SC 302
D023/D025 SC 302
D023/D025 SC 302
D023/D025 SC 303
D023/D025 SC 303
D023/D025 SC 303
D023/D025 SC 121
D023/D025 SC 121
D023/D025 SC 121
D023/D025 SC 161
D023/D025 SC 161
D023/D025 SC 165
D023/D025 SC 195
D023/D025 SC 195
D023/D025 SC 231
D023/D025 SC 231
D023/D025 SC 232
D023/D025 SC 232
D023/D025 SC 233
D023/D025 SC 233
D023/D025 SC 234
D023/D025 SC 234
Product Family Problem Desc
D023/D025 SC 235
D023/D025 SC 235
D023/D025 SC 236
D023/D025 SC 236
D023/D025 SC 237
D023/D025 SC 237
D023/D025 SC 240
D023/D025 COLORS MISALIGNED
D023/D025 SC 241
D023/D025 SC 242
D023/D025 SC 243
D023/D025 SC 360
D023/D025 SC 360
D023/D025 SC 360
D023/D025 SC 361
D023/D025 SC 361
D023/D025 SC 361
D023/D025 SC 362
D023/D025 SC 362
D023/D025 SC 363
D023/D025 SC 363
D023/D025 SC 363
D023/D025 SC 364
D023/D025 SC 364
D023/D025 SC 364
D023/D025 SC 365
D023/D025 SC 365
D023/D025 SC 365
D023/D025 SC 366
D023/D025 SC 366
D023/D025 SC 366
D023/D025 SC 367
D023/D025 SC 367
D023/D025 SC 367
Product Family Problem Desc
D023/D025 SC 372
D023/D025 SC 372
D023/D025 SC 372
D023/D025 SC 372
D023/D025 SC 373
D023/D025 SC 373
D023/D025 SC 373
D023/D025 SC 373
D023/D025 SC 374
D023/D025 SC 374
D023/D025 SC 374
D023/D025 SC 374
D023/D025 SC 375
D023/D025 SC 375
D023/D025 SC 375
D023/D025 SC 375
D023/D025 SC 360
D023/D025 SC 380
D023/D025 SC 380
D023/D025 SC 381
D023/D025 SC 381
D023/D025 SC 396
D023/D025 SC 396
D023/D025 SC 397
D023/D025 SC 397
D023/D025 SC 398
D023/D025 SC 398
D023/D025 SC 399
D023/D025 SC 399
D023/D025 SC 400
D023/D025 SC 400
D023/D025 SC 400
D023/D025 SC 400
D023/D025 SC 441
Product Family Problem Desc
D023/D025 SC 441
D023/D025 SC 442
D023/D025 SC 442
D023/D025 SC 442
D023/D025 SC 443
D023/D025 SC 443
D023/D025 SC 443
D023/D025 SC 452
D023/D025 SC 452
D023/D025 SC 452
D023/D025 SC 460
D023/D025 SC 460
D023/D025 SC 490
D023/D025 SC 490
D023/D025 SC 491
D023/D025 SC 491
D023/D025 SC 491
D023/D025 SC 492
D023/D025 SC 492
D023/D025 SC 492
D023/D025 SC 498
D023/D025 SC 498
D023/D025 SC 501
D023/D025 SC 501
D023/D025 SC 501
D023/D025 SC 501
D023/D025 SC 502
D023/D025 SC 502
D023/D025 SC 502
D023/D025 SC 502
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
Product Family Problem Desc
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 505
D023/D025 SC 505
D023/D025 SC 505
D023/D025 SC 530
D023/D025 SC 530
D023/D025 SC 530
D023/D025 SC 532
D023/D025 SC 532
D023/D025 SC 534
D023/D025 SC 534
D023/D025 SC 535
D023/D025 SC 535
D023/D025 SC 536
D023/D025 SC 541
D023/D025 SC 541
Product Family Problem Desc
D023/D025 SC 541
D023/D025 SC 542
D023/D025 SC 542
D023/D025 SC 542
D023/D025 SC 542
D023/D025 SC 542
D023/D025 SC 543
D023/D025 SC 543
D023/D025 SC 543
D023/D025 SC 543
D023/D025 SC 544
D023/D025 SC 544
D023/D025 SC 544
D023/D025 SC 544
D023/D025 SC 545
D023/D025 SC 545
D023/D025 SC 545
D023/D025 SC 547
D023/D025 SC 547
D023/D025 SC 547
D023/D025 SC 551
D023/D025 SC 551
D023/D025 SC 551
D023/D025 SC 552
D023/D025 SC 552
D023/D025 SC 552
D023/D025 SC 552
D023/D025 SC 553
D023/D025 SC 553
D023/D025 SC 553
D023/D025 SC 553
D023/D025 SC 554
D023/D025 SC 554
D023/D025 SC 554
Product Family Problem Desc
D023/D025 SC 554
D023/D025 SC 555
D023/D025 SC 555
D023/D025 SC 555
D023/D025 SC 545
D023/D025 SC 557
D023/D025 SC 557
D023/D025 SC 559
D023/D025 SC 559
D023/D025 SC 561
D023/D025 SC 561
D023/D025 SC 561
D023/D025 SC 563
D023/D025 SC 563
D023/D025 SC 563
D023/D025 SC 563
D023/D025 SC 564
D023/D025 SC 564
D023/D025 SC 564
D023/D025 SC 564
D023/D025 SC 565
D023/D025 SC 565
D023/D025 SC 565
D023/D025 SC 610
D023/D025 SC 610
D023/D025 SC 611
D023/D025 SC 611
D023/D025 SC 621
D023/D025 SC 621
D023/D025 SC 621
D023/D025 SC 621
D023/D025 SC 622
D023/D025 SC 622
D023/D025 SC 622
Product Family Problem Desc
D023/D025 SC 623
D023/D025 SC 632
D023/D025 SC 632
D023/D025 SC 633
D023/D025 SC 633
D023/D025 SC 634
D023/D025 SC 635
G178 SC 328
G178 SC 328
G178 SC 328
G178 SC 332
G178 SC 332
G178 SC 332
G178 SC 335
G178 SC 335
G178 SC 335
G178 SC 344
G178 SC 344
G178 SC 344
G178 SC 345
G178 SC 345
G178 SC 345
G178 SC 347
G178 SC 347
G178 SC 347
G178 SC 348
G178 SC 348
D023/D025 NETWORK ERRORS
D023/D025 NETWORK ERRORS
D027/D029 JAM CODE 202
G060/G080/G082 SC 995
G060/G080/G082 SC 995
A229 STAPLE POSITION
A292/A293/B098 CONTROLLER CONFIG/INSTALL
Product Family Problem Desc
A294/A295 OP-PORT FLICKERING DURING COPY,RECIEVE
ORPRINT MODES
A294/A295 SC 2001
B064/B065 SCANNER CONFIGURATION
B070/B071 SCANNER CONFIGURATION
B089/B093 SC 998
B089/B093 SC 998
B089/B093 SC 998
B089/B093 SCANNER CONFIGURATION
B125 PAPER SIZE QUESTIONS
B132/B200 SCANNER CONFIGURATION
B132/B200 SCANNER CONFIGURATION
B132/B200 SPOTS-WHITE
B132/B200 SCANNER CONFIGURATION

B132/B200 LIGHT/FADED IMAGE


B132/B200 FIERY
B132/B200 DRIVERS

B140-B143/B163/B228 SCANNER CONFIGURATION


B140-B143/B163/B228 SCANNER CONFIGURATION

B140-B143/B163/B228 CONTROLLER CONFIG/INSTALL


B222/B224/G878 DRIVERS

B234/B235/B236 SCANNER CONFIGURATION


B234/B235/B236 SCANNER CONFIGURATION
B234/B235/B236 SC 990

B234/B235/B236 PARTS
B234/B235/B236 SC 672
B234/B235/B236 FIRMWARE UPDATES

B234/B235/B236 SCANNER CONFIGURATION

B246/B248/B249 SCANNER CONFIGURATION


Product Family Problem Desc
B246/B248/B249 TAB QUESTIONS
B246/B248/B249 KEY IS DISPLAYED NEXT TO PAPER SIZE FOR
SPECIFIC CASSETTE
B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 SCANNER CONFIGURATION

B246/B248/B249 DRIVERS

B295/B297 SCANNER CONFIGURATION

C235/C244 JAM A
C235/C244 SC 501
D009/D011/D012/D013 SCANNER CONFIGURATION

D009/D011/D012/D013 DRIVERS

D014/D015 SCANNER CONFIGURATION


D014/D015 SCANNER CONFIGURATION
D014/D015 SC 636
D014/D015 SC 636
D014/D015 SC 636
D014/D015 SC 480

D014/D015 FIERY
D014/D015 SCANNER CONFIGURATION

D014/D015 SCAN ROUTER ERRORS

D014/D015 DRIVERS

D014/D015 SC 226
D027/D029 SCANNER CONFIGURATION

D052/D053/D054 SCANNER CONFIGURATION


D052/D053/D054 SCANNER CONFIGURATION
D052/D053/D054 SC 304
D052/D053/D054 PRINT OPTION NOT RECOGNIZED
Product Family Problem Desc
D052/D053/D054 SC 101
D052/D053/D054 DJ 03
D052/D053/D054 G 3 KIT INSTALLATION / ISSUES
D052/D053/D054 SCANNER CONFIGURATION

D052/D053/D054 SC 555
D052/D053/D054 DRIVERS

D052/D053/D054 MEMORY QUESTIONS


D101/D102/D103 SCANNER CONFIGURATION
D101/D102/D103 SCANNER CONFIGURATION
D101/D102/D103 MACHINE RUNS SLOW
D101/D102/D103 SCANNER CONFIGURATION

G071 SC 551
G071 SC 551
G071 SC 551
G126 SC 541
G148 NETWORK ERRORS
G150/G151 E 228
G176/G177 ENVELOPES
G178 FUSER WEB ISSUES
G178 SC 327
B132/B200 SPOTS-BLACK
B132/B200 SPOTS-BLACK
B147/B149/B190 MAC PRINTING
B222/B224/G878 LIGHT/FADED IMAGE
B222/B224/G878 COPYING IS DISPLAYED - NO OPERATION
B295/B297 SC 402
B295/B297 SC 402
B295/B297 SC 402
D009/D011/D012/D013 SC 870

G160/G161 SC 491
G160/G161 SC 491
Product Family Problem Desc
G160/G161 SC 491
B064/B065 SC 121
B064/B065 SC 121
B064/B065 SC 121
B064/B065 SC 121
B070/B071 SC 532
B129/B130/B168 ADD TONER CONDITION
B140-B143/B163/B228 JAM CODE 021
B222/B224/G878 OP PANEL BUTTONS - NO RESPONSE
B222/B224/G878 OP PANEL BUTTONS - NO RESPONSE
B234/B235/B236 FIRMWARE LOADING ISSUES
B286/B289 SC XX
C231/C237/C238/C248 E 02
C249/C264 IMAGE SHIFTING
C249/C264 E 23
C249/C264 E 43

C269 JAM C
D014/D015 POWER REQUIREMENTS
D014/D015 FIERY
D023/D025 SC 636
D023/D025 SC 636
D023/D025 SC 636
D023/D025 LINES WHITE / LEAD TO TRAIL
D023/D025 LINES WHITE / LEAD TO TRAIL
D023/D025 LINES WHITE / LEAD TO TRAIL
D052/D053/D054 SC 220
D052/D053/D054 JAM CODE 015
D052/D053/D054 FACSIMILE FEATURES
D052/D053/D054 REPORTS ON/OFF
D101/D102/D103 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D101/D102/D103 NO PUNCH
D101/D102/D103 NETWORK ERRORS
D101/D102/D103 SC 792
Product Family Problem Desc
D101/D102/D103 SC 829
G148 SC 495
G148 SC 495
G148 SC 495
B178/B180/B202 COLORS MISALIGNED
B264/B265 WASTE TONER FULL DISPLAYED
D023/D025 SC 641
D023/D025 SC 641
D023/D025 SC 650
D023/D025 SC 650
D023/D025 SC 650
D023/D025 SC 650
D023/D025 SC 650
D023/D025 SC 651
D023/D025 SC 669
D023/D025 SC 670
D023/D025 SC 670
D023/D025 SC 670
D023/D025 SC 670
D023/D025 SC 672
D023/D025 SC 672
D023/D025 SC 682
D023/D025 SC 683
D023/D025 SC 683
D023/D025 SC 687
D023/D025 SC 687
D023/D025 SC 687
D023/D025 SC 690
D023/D025 SC 690
D023/D025 SC 690
D023/D025 SC 725
D023/D025 SC 725
D023/D025 SC 725
D023/D025 SC 730
Product Family Problem Desc
D023/D025 SC 730
D023/D025 SC 730
D023/D025 SC 740
D023/D025 SC 740
D023/D025 SC 740
D023/D025 SC 742
D023/D025 SC 742
D023/D025 SC 742
D023/D025 SC 746
D023/D025 SC 746
D023/D025 SC 750
D023/D025 SC 750
D023/D025 SC 760
D023/D025 SC 760
D023/D025 SC 760
D023/D025 SC 761
D023/D025 SC 761
D023/D025 SC 761
D023/D025 SC 763
D023/D025 SC 763
D023/D025 SC 764
D023/D025 SC 765
D023/D025 SC 770
D023/D025 SC 770
D023/D025 SC 791
A229 SUPPLIES
B064/B065 SC 321
B070/B071 PARTS
B070/B071 SCANNING DOES NOT FUNCTION
B079/082/135/138/182/ JAM CODE 029
183
B079/082/135/138/182/ SC 670
183
B132/B200 SCANNER CONFIGURATION
Product Family Problem Desc
B132/B200 SC 411
B132/B200 REGISTRATION INCORRECT
B140-B143/B163/B228 SCANNER CONFIGURATION

B140-B143/B163/B228 PRINT JOB NOT PRINTING


B140-B143/B163/B228 JAM CODE 013
B140-B143/B163/B228 JAM CODE 013
B140-B143/B163/B228 SC 555
B147/B149/B190 USER TOOLS
B186 LINES WHITE OP TO NON OP
B222/B224/G878 CANNOT SCAN TO E-MAIL
B222/B224/G878 FAX CONFIGURATION
B234/B235/B236 SCANNER CONFIGURATION

B234/B235/B236 FIRMWARE UPDATES


B234/B235/B236 SC 919
B246/B248/B249 SCANNER CONFIGURATION

B246/B248/B249 CANNOT ENTER SP MODES


B246/B248/B249 PLEASE WAIT FUSER UP TO TEMP
B246/B248/B249 REPORTS ON/OFF
C229/C233/C239 SC 07-20
C229/C233/C239 SC 07-21
C235/C244 SC 05-60
D007/D008 PARTS
D009/D011/D012/D013 SCANNER CONFIGURATION

D014/D015 SCANNER CONFIGURATION

D014/D015 SC 611
D014/D015 SPECIFICATIONS
D014/D015 JAM CODE 007
D023/D025 SC 792
D023/D025 SC 792
D023/D025 SC 792
Product Family Problem Desc
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798

D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798

D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 816
D023/D025 SC 819
D023/D025 SC 819
D023/D025 SC 820
D023/D025 SC 820
D023/D025 SC 833
D023/D025 SC 833
D023/D025 SC 833
D023/D025 SC 851
D023/D025 SC 851
Product Family Problem Desc
D023/D025 SC 851
D023/D025 SC 853
D023/D025 SC 853
D023/D025 SC 854
D023/D025 SC 855
D023/D025 SC 855
D023/D025 SC 995
D023/D025 SC 995
D023/D025 SC 995
D023/D025 SC 995
D027/D029 SCANNER CONFIGURATION

D027/D029 SC 285
D052/D053/D054 SCANNER CONFIGURATION

D052/D053/D054 FAX FORWARDING QUESTIONS


D052/D053/D054 JAM CODE 012
D101/D102/D103 SCANNER CONFIGURATION

D101/D102/D103 SET IS FOLDED INCORRECTLY


D101/D102/D103 ERROR MESSAGES
B147/B149/B190 USER TOOLS
B222/B224/G878 CANNOT SCAN TO E-MAIL
B222/B224/G878 USER TOOLS
B222/B224/G878 LINES BLACK OP TO NON OP
B222/B224/G878 FAX CONFIGURATION
D007/D008 JAM CODE 016
D007/D008 JAM CODE 016
D009/D011/D012/D013 BACKGROUND-DIRTY/GRAY

D009/D011/D012/D013 BACKGROUND-DIRTY/GRAY

D009/D011/D012/D013 BACKGROUND-DIRTY/GRAY

D023/D025 SC 995
D023/D025 SC 856
Product Family Problem Desc
D023/D025 SC 856
D023/D025 SC 857
D023/D025 SC 857
D023/D025 SC 858
D023/D025 SC 858
D023/D025 SC 859
D023/D025 SC 859
D023/D025 SC 859
D023/D025 SC 859
D023/D025 SC 860
D023/D025 SC 860
D023/D025 SC 861
D023/D025 SC 861
D023/D025 SC 861
D023/D025 SC 861
D023/D025 SC 863
D023/D025 SC 863
D023/D025 SC 863
D023/D025 SC 864
D023/D025 SC 864
D023/D025 SC 865
D023/D025 SC 865
D023/D025 SC 866
D023/D025 SC 866
D023/D025 SC 866
D023/D025 SC 867
D023/D025 SC 868
D023/D025 SC 868
D023/D025 SC 870
D023/D025 SC 870
D023/D025 SC 870
D023/D025 SC 870
D023/D025 SC 872
D023/D025 SC 872
Product Family Problem Desc
D023/D025 SC 873
D023/D025 SC 873
D027/D029 PLEASE WAIT - NO FUSER LAMPS
G104 SC 362
A294/A295 DRIVERS
B079/082/135/138/182/ ACCORDIAN JAMS / Z FOLD
183
B140-B143/B163/B228 FUSER WEB ISSUES
B140-B143/B163/B228 SC 401
B140-B143/B163/B228 SC 340
B147/B149/B190 SC 440
B147/B149/B190 SC 440
B147/B149/B190 SC 440
B147/B149/B190 SC 440
B147/B149/B190 SC 440
B147/B149/B190 SC 440
B234/B235/B236 FIRMWARE LOADING ISSUES
B246/B248/B249 SPECIFICATIONS
C262/C265 SC 308
C267 ADD INK INDICATION ISSUES
C267 PARTS
D009/D011/D012/D013 IMAGE SHIFTING

D023/D025 SC 874
D023/D025 SC 874
D023/D025 SC 875
D023/D025 SC 875
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
Product Family Problem Desc
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 877
D023/D025 SC 877
D023/D025 SC 878
D023/D025 SC 880
D023/D025 SC 900
D023/D025 SC 900
D023/D025 SC 910
D023/D025 SC 910
D023/D025 SC 910
D023/D025 SC 911
D023/D025 SC 911
D023/D025 SC 912
D023/D025 SC 912
D023/D025 SC 913
D023/D025 SC 913
D023/D025 SC 914
D023/D025 SC 914
D023/D025 SC 919
D023/D025 SC 919
D023/D025 SC 919
D023/D025 SC 920
D023/D025 SC 920
D023/D025 SC 921
D023/D025 SC 990
D023/D025 SC 990
D023/D025 SC 991
D023/D025 SC 992
D023/D025 SC 994

D023/D025 SC 997
D023/D025 SC 997
Product Family Problem Desc
D023/D025 SC 998
D023/D025 SC 998
D023/D025 SC 998
D052/D053/D054 SD CARD QUESTIONS
D052/D053/D054 DEAD MACHINE, NO OPERATION
G148 ABNORMAL/ERRATIC OPERATION
B022/B027 BYPASS TRAY ISSUES
B140-B143/B163/B228 SC 401
B222/B224/G878 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 PUNCH UNIT NOT RECOGNIZED
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D101/D102/D103 SC 495
D101/D102/D103 USER TOOLS
B070/B071 PARTS
B070/B071 PARTS
B070/B071 PARTS
B070/B071 SPOTS-BLACK
B079/082/135/138/182/ LCT FEEDS BACKWARDS
183
B147/B149/B190 SC 440

B246/B248/B249 DOUBLE/OFFSET IMAGE


B246/B248/B249 PLEASE WAIT - NO FUSER LAMPS
D052/D053/D054 BLURRED IMAGE
D052/D053/D054 REGISTRATION INCORRECT
D101/D102/D103 FINISHER NOT RECOGNIZED
D101/D102/D103 FINISHER NOT RECOGNIZED
D101/D102/D103 JAMS AT GBC ENTRANCE GBC TRANSPORT
MOTORS DO NOT ENERGIZE
B140-B143/B163/B228 JAM CODE 175
B147/B149/B190 SC 471
B178/B180/B202 ADD STAPLE INDICATION
B230/B237 SC 672
B230/B237 SC 672
Product Family Problem Desc
B234/B235/B236 SCANNER CONFIGURATION
B246/B248/B249 JAM CODE 153
D009/D011/D012/D013 JAM CODE 109

D009/D011/D012/D013 JAM CODE 109

D009/D011/D012/D013 POOR FUSING

D009/D011/D012/D013 FIRMWARE UPDATES

D009/D011/D012/D013 SC 544

D023/D025 14-33, NO MAIL ADDRESS FOR MACHINE


D023/D025 FINISHER - NOT STAPLING FULL SET
D023/D025 FINISHER - NOT STAPLING FULL SET
D023/D025 JAM CODE 003

D023/D025 JAM CODE 004

D023/D025 JAM CODE 004


D023/D025 JAM CODE 004
D023/D025 JAM CODE 004
D023/D025 JAM CODE 005

D023/D025 JAM CODE 005


D023/D025 JAM CODE 005
D023/D025 JAM CODE 006

D023/D025 JAM CODE 006


D023/D025 JAM CODE 006
D023/D025 JAM CODE 007
D023/D025 JAM CODE 008
D023/D025 JAM CODE 009
D023/D025 JAM CODE 011

D023/D025 JAM CODE 011


Product Family Problem Desc
D023/D025 JAM CODE 012

D023/D025 JAM CODE 012


D023/D025 JAM CODE 017
D023/D025 JAM CODE 017
D023/D025 JAM CODE 017
D023/D025 JAM CODE 018

D023/D025 JAM CODE 019


D023/D025 JAM CODE 020
D023/D025 JAM CODE 021
D023/D025 JAM CODE 021
D023/D025 JAM CODE 022
D023/D025 JAM CODE 024
D023/D025 JAM CODE 025
D023/D025 JAM CODE 027

D023/D025 JAM CODE 051

D023/D025 JAM CODE 052

D023/D025 JAM CODE 053

D023/D025 JAM CODE 054

D023/D025 JAM CODE 057


D023/D025 JAM CODE 058
D023/D025 JAM CODE 060
D023/D025 JAM CODE 061
D023/D025 JAM CODE 062
D023/D025 JAM CODE 064
D023/D025 JAM CODE 065
D023/D025 JAM CODE 066

D023/D025 JAM CODE 067

D023/D025 JAM CODE 100


Product Family Problem Desc
D023/D025 JAM CODE 100
D023/D025 JAM CODE 101

D023/D025 JAM CODE 102


D023/D025 JAM CODE 103

D023/D025 JAM CODE 105


D023/D025 JAM CODE 106
D027/D029 SC 997
D027/D029 SC 997
D027/D029 SC 997
D027/D029 SC 997
D027/D029 SC 997
D027/D029 SCANNER CONFIGURATION
D101/D102/D103 SCANNER CONFIGURATION
G060/G080/G082 SC 386
G160/G161 SC 365
G160/G161 SC 366
G160/G161 SC 367
J007/J010/J011 SC 999
A153-A162/A204-A214 SC 542
B121/B122/B123 JAM CODE 070
B140-B143/B163/B228 PARTS
B246/B248/B249 PARTS
D010 SC 390
D014/D015 FAX FORWARDING QUESTIONS

D023/D025 JAM CODE 003


D023/D025 JAM CODE 107

D023/D025 JAM CODE 108


D023/D025 JAM CODE 109

D023/D025 JAM CODE 191


D023/D025 JAM CODE 192
Product Family Problem Desc
D023/D025 JAM CODE 193
D023/D025 JAM CODE 194
D023/D025 JAM CODE 195
D023/D025 JAM CODE 198
D023/D025 JAM CODE 199
D023/D025 JAM CODE 200
D023/D025 JAM CODE 200
D023/D025 JAM CODE 198
D023/D025 JAM CODE 201
D023/D025 JAM CODE 201
D023/D025 JAM CODE 201
D023/D025 JAM CODE 202
D023/D025 JAM CODE 202
D023/D025 JAM CODE 203

D023/D025 JAM CODE 203

D023/D025 JAM CODE 204


D023/D025 JAM CODE 204
D023/D025 JAM CODE 204
D023/D025 JAM CODE 204
D023/D025 JAM CODE 206
D023/D025 JAM CODE 206
D023/D025 JAM CODE 206
D023/D025 DJ 01
D023/D025 DJ 01
D023/D025 DJ 04

D023/D025 DJ 05
D023/D025 DJ 06
D023/D025 DJ 07
D023/D025 DJ 08
D023/D025 DJ 53
D023/D025 DJ 54
D023/D025 DJ 55
Product Family Problem Desc
D023/D025 DJ 56

D023/D025 DJ 57
D027/D029 USER CODE QUESTIONS
D037/D038/D041 SC 400
D037/D038/D041 SC 400
D037/D038/D041 SC 400
D037/D038/D041 SC 400
D037/D038/D041 SC 441
D037/D038/D041 SC 441
D037/D038/D041 SC 442
D037/D038/D041 SC 442
D037/D038/D041 SC 443
D037/D038/D041 SC 443
D037/D038/D041 SC 443
D037/D038/D041 SC 443
D037/D038/D041 SC 443
D037/D038/D041 SC 452
D037/D038/D041 SC 452
D037/D038/D041 SC 452
D037/D038/D041 SC 452
D037/D038/D041 SC 452
D037/D038/D041 SC 491
D037/D038/D041 SC 491

D037/D038/D041 SC 491
D037/D038/D041 SC 492

D037/D038/D041 SC 492

D037/D038/D041 SC 492

D037/D038/D041 SC 495
D037/D038/D041 SC 495
D037/D038/D041 SC 495
Product Family Problem Desc
D037/D038/D041 SC 495
D037/D038/D041 SC 503
D037/D038/D041 SC 503
D037/D038/D041 SC 503
D037/D038/D041 SC 504
D037/D038/D041 SC 504
D037/D038/D041 SC 504
D037/D038/D041 SC 506
D037/D038/D041 SC 506
D037/D038/D041 SC 506
D037/D038/D041 SC 508
D037/D038/D041 SC 508
D037/D038/D041 SC 508
D037/D038/D041 SC 508
D037/D038/D041 SC 530
D037/D038/D041 SC 530
D037/D038/D041 SC 530
D037/D038/D041 SC 530
D037/D038/D041 SC 531
D037/D038/D041 SC 531
D037/D038/D041 SC 531
D037/D038/D041 SC 531
D037/D038/D041 SC 532
D037/D038/D041 SC 532
D037/D038/D041 SC 532
D037/D038/D041 SC 532
D037/D038/D041 SC 533
D037/D038/D041 SC 533
D037/D038/D041 SC 533
D037/D038/D041 SC 533
D037/D038/D041 SC 534
D037/D038/D041 SC 534
D037/D038/D041 SC 534
D037/D038/D041 SC 534
Product Family Problem Desc
D037/D038/D041 SC 535
D037/D038/D041 SC 535
D037/D038/D041 SC 535
D037/D038/D041 SC 535
D037/D038/D041 SC 536
D037/D038/D041 SC 536
D037/D038/D041 SC 536
D037/D038/D041 SC 536
D037/D038/D041 SC 540
D037/D038/D041 SC 541
D037/D038/D041 SC 541
D037/D038/D041 SC 542
D037/D038/D041 SC 542
D037/D038/D041 SC 542
D037/D038/D041 SC 543
D037/D038/D041 SC 543
D037/D038/D041 SC 544
D037/D038/D041 SC 544
D037/D038/D041 SC 545
D037/D038/D041 SC 547
D037/D038/D041 SC 547
D037/D038/D041 SC 551
D037/D038/D041 SC 551
D037/D038/D041 SC 552
D037/D038/D041 SC 552
D037/D038/D041 SC 553
D037/D038/D041 SC 553
D037/D038/D041 SC 553
D037/D038/D041 SC 554
D037/D038/D041 SC 554
D037/D038/D041 SC 554
D037/D038/D041 SC 555
D037/D038/D041 SC 555
D037/D038/D041 SC 557
Product Family Problem Desc
D037/D038/D041 SC 559
D037/D038/D041 SC 561
D037/D038/D041 SC 561
D037/D038/D041 SC 563
D037/D038/D041 SC 563
D037/D038/D041 SC 563
D037/D038/D041 SC 564
D037/D038/D041 SC 564
D037/D038/D041 SC 564
D037/D038/D041 SC 565
D037/D038/D041 SC 565
D037/D038/D041 SC 571
D037/D038/D041 SC 571
D037/D038/D041 SC 573
D037/D038/D041 SC 573
D037/D038/D041 SC 573
D037/D038/D041 SC 574
D037/D038/D041 SC 574
D037/D038/D041 SC 574
D052/D053/D054 JAM CODE 105
D052/D053/D054 CANNOT SCAN TO E-MAIL

B070/B071 PARTS
B079/082/135/138/182/ SC 304
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 990
183
B140-B143/B163/B228 LIGHT/FADED IMAGE
B186 SC XX
B262/B284/B288/B292 ADDRESS BOOK ERRORS

B262/B284/B288/B292 ADDRESS BOOK ERRORS


Product Family Problem Desc
D009/D011/D012/D013 @ REMOTE

D014/D015 DEAD MACHINE, NO OPERATION


D037/D038/D041 SC 610
D037/D038/D041 SC 610
D037/D038/D041 SC 611
D037/D038/D041 SC 611
D037/D038/D041 SC 620
D037/D038/D041 SC 620
D037/D038/D041 SC 620
D037/D038/D041 SC 621
D037/D038/D041 SC 621
D037/D038/D041 SC 621
D037/D038/D041 SC 621
D037/D038/D041 SC 632
D037/D038/D041 SC 632
D037/D038/D041 SC 633
D037/D038/D041 SC 633
D037/D038/D041 SC 634
D037/D038/D041 SC 634
D037/D038/D041 SC 635
D037/D038/D041 SC 635
D037/D038/D041 SC 636
D037/D038/D041 SC 636
D037/D038/D041 SC 636
D037/D038/D041 SC 636
D037/D038/D041 SC 641
D037/D038/D041 SC 641
D037/D038/D041 SC 641
D037/D038/D041 SC 650

D037/D038/D041 SC 650

D037/D038/D041 SC 650
Product Family Problem Desc
D037/D038/D041 SC 651
D037/D038/D041 SC 669
D037/D038/D041 SC 670
D037/D038/D041 SC 681
D037/D038/D041 SC 681
D037/D038/D041 SC 682
D037/D038/D041 SC 682
D037/D038/D041 SC 683
D037/D038/D041 SC 687
D037/D038/D041 SC 687
D037/D038/D041 SC 687
D037/D038/D041 SC 690
D037/D038/D041 SC 690
D037/D038/D041 SC 690
D037/D038/D041 SC 690
D037/D038/D041 SC 740
D037/D038/D041 SC 740
D037/D038/D041 SC 740
D037/D038/D041 SC 742

D037/D038/D041 SC 742

D037/D038/D041 SC 742
D037/D038/D041 SC 742
D052/D053/D054 SC 300
D052/D053/D054 SC 300
D052/D053/D054 SC 300
D052/D053/D054 JAM CODE 153
G160/G161 SC 365
G160/G161 SC 366
G160/G161 SC 367
B051/B052/B156 SC 901
B051/B052/B156 SC 901
B051/B052/B156 SC 902
B051/B052/B156 SC 902
Product Family Problem Desc
B079/082/135/138/182/ FOLDING ERROR
183
B125 JAM CODE 070
B125 JAM CODE 070
B129/B130/B168 DEAD MACHINE, NO OPERATION
B205/B209 SC 355
B205/B209 SC 355
B205/B209 SC 355
B264/B265 SC 322
D009/D011/D012/D013 PRINT CONTROLLER/NIB

D009/D011/D012/D013 SC 819

D010 SC 203
D014/D015 FIERY
D017/D018/D019/D020 15-03

D037/D038/D041 SC 750
D037/D038/D041 SC 750
D037/D038/D041 SC 760
D037/D038/D041 SC 760
D037/D038/D041 SC 760
D037/D038/D041 SC 760
D037/D038/D041 SC 760
D037/D038/D041 SC 763
D037/D038/D041 SC 763
D037/D038/D041 SC 763
D037/D038/D041 SC 790

D037/D038/D041 SC 790
D037/D038/D041 SC 793
D037/D038/D041 SC 793
D037/D038/D041 SC 791
D037/D038/D041 SC 791
D037/D038/D041 SC 794
Product Family Problem Desc
D037/D038/D041 SC 794
D037/D038/D041 SC 792

D037/D038/D041 SC 792

D037/D038/D041 SC 795

D037/D038/D041 SC 795

D037/D038/D041 SC 796
D037/D038/D041 SC 796
D037/D038/D041 SC 796
D037/D038/D041 SC 797
D037/D038/D041 SC 797
D037/D038/D041 SC 797
D037/D038/D041 SC 826
D037/D038/D041 SC 826
D037/D038/D041 SC 827
D037/D038/D041 SC 827
D037/D038/D041 SC 827
D037/D038/D041 SC 827
D037/D038/D041 SC 828
D037/D038/D041 SC 829
D037/D038/D041 SC 829
D037/D038/D041 SC 833
D037/D038/D041 SC 833
D037/D038/D041 SC 851
D037/D038/D041 SC 851
D037/D038/D041 SC 851
D037/D038/D041 SC 853
D037/D038/D041 SC 853
D037/D038/D041 SC 854
D037/D038/D041 SC 854
D037/D038/D041 SC 855
D037/D038/D041 SC 855
Product Family Problem Desc
D037/D038/D041 SC 856
D037/D038/D041 SC 856
D037/D038/D041 SC 857
D037/D038/D041 SC 857
D037/D038/D041 SC 858
D037/D038/D041 SC 858
D037/D038/D041 SC 859
D037/D038/D041 SC 859
D037/D038/D041 SC 859
D037/D038/D041 SC 860
D037/D038/D041 SC 860
D037/D038/D041 SC 861
D037/D038/D041 SC 861
D037/D038/D041 SC 861
D037/D038/D041 SC 861
D037/D038/D041 SC 862
D037/D038/D041 SC 862
D037/D038/D041 SC 863
D037/D038/D041 SC 863
D037/D038/D041 SC 864
D037/D038/D041 SC 864
D037/D038/D041 SC 865
D037/D038/D041 SC 865
D037/D038/D041 SC 866
D037/D038/D041 SC 867
D037/D038/D041 SC 868
D037/D038/D041 SC 868
D037/D038/D041 SC 870
D037/D038/D041 SC 870
D037/D038/D041 SC 870
D037/D038/D041 SC 872
D037/D038/D041 SC 872
D037/D038/D041 SC 872
D037/D038/D041 SC 873
Product Family Problem Desc
D037/D038/D041 SC 873
D037/D038/D041 SC 873
D037/D038/D041 SC 874
D037/D038/D041 SC 874
D037/D038/D041 SC 875
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 877
D037/D038/D041 SC 877
D037/D038/D041 SC 878
D037/D038/D041 SC 880
D037/D038/D041 SC 880
A219/A245/B109 SC 366
A219/A245/B109 SC 365
A219/A245/B109 SC 367
A219/A245/B109 SC 368
B230/B237 DF FEED IN JAMS
B234/B235/B236 JAM FOLDED
B246/B248/B249 NO TX/RX
D014/D015 NO TX/RX
D052/D053/D054 NO TX/RX
D101/D102/D103 PUNCH QUESTIONS
G150/G151 E 271
G150/G151 E 271
B064/B065 OP PANEL BUTTONS - NO RESPONSE
B064/B065 PASSWORDS
B132/B200 SC 723
B132/B200 SC 723
Product Family Problem Desc
B132/B200 SC 723
B132/B200 SC 723
B140-B143/B163/B228 SUPPLIES
B222/B224/G878 SC 552
B230/B237 SC 443
B230/B237 SC 443
B230/B237 SC 443
B230/B237 PLEASE WAIT FUSER UP TO TEMP
B230/B237 PLEASE WAIT FUSER UP TO TEMP
B230/B237 SC 730

B230/B237 SC 443
B234/B235/B236 SC 726
B234/B235/B236 SC 726
B234/B235/B236 SC 726
B234/B235/B236 SC 797

B234/B235/B236 SC 726
B246/B248/B249 PARTS
B262/B284/B288/B292 CANNOT SCAN TO E-MAIL
B291/B296 BACKGROUND-DIRTY/GRAY
C249/C264 E 02
C262/C265 IMAGE SHIFTING
D009/D011/D012/D013 JAM BYPASS

D014/D015 PARTS
D101/D102/D103 SC 797-4
B222/B224/G878 SC 293
B222/B224/G878 SC 293
B230/B237 PAPER SIZE QUESTIONS
B230/B237 JAM CODE 059

B230/B237 PAPER SIZE QUESTIONS


B264/B265 SP MODES ARE IN JAPENESE
B291/B296 JAM CODE 018
Product Family Problem Desc
B291/B296 JAM CODE 018
D009/D011/D012/D013 SC 101

D017/D018/D019/D020 SC 870

D017/D018/D019/D020 SC 870

G150/G151 LIGHT/FADED IMAGE


G178 POOR FUSING
G178 POOR FUSING
G178 POOR FUSING
G178 POOR FUSING
B286/B289 PRINT OPTION NOT RECOGNIZED
A292/A293/B098 CLEAR ORIGINAL
B079/082/135/138/182/ JAM CODE 068
183
B132/B200 SC 585
B140-B143/B163/B228 JAM CODE 066
B147/B149/B190 JAM CODE 005
B222/B224/G878 FAX FORWARDING QUESTIONS
B222/B224/G878 ERRATIC ELECTRICAL PROBLEMS
B246/B248/B249 LINES BLACK OP TO NON OP
B264/B265 SC 545
B264/B265 SC 545
B264/B265 SC 545
B286/B289 SC 992
B286/B289 SC 992
D007/D008 RX PROBLEM
D009/D011/D012/D013 SC 997

D009/D011/D012/D013 CANNOT PRINT ACROSS NETWORK

D009/D011/D012/D013 CANNOT PRINT ACROSS NETWORK

D009/D011/D012/D013 CANNOT PRINT ACROSS NETWORK


Product Family Problem Desc
D009/D011/D012/D013 CANNOT PRINT ACROSS NETWORK

D009/D011/D012/D013 SC 997

D009/D011/D012/D013 SC 876

D014/D015 SC 570
D014/D015 SP MODES
D014/D015 TONER WASTE / SPILL / LEAK
D017/D018/D019/D020 SC 672

D017/D018/D019/D020 JAM CODE 004

D017/D018/D019/D020 NOISE

D037/D038/D041 PLEASE WAIT - NO FUSER LAMPS


D037/D038/D041 PLEASE WAIT - NO FUSER LAMPS
D052/D053/D054 JAM CODE 104
D052/D053/D054 JAM CODE 066
D052/D053/D054 SC 542
D052/D053/D054 SC 542
D101/D102/D103 BOOKLETMAKER SERVICE CODES
B064/B065 SCANNER CONFIGURATION
B064/B065 COUNTER ISSUES
B070/B071 PARTS
B132/B200 SCANNER CONFIGURATION
B132/B200 MAC PRINTING

B132/B200 FIERY
B140-B143/B163/B228 SCANNER CONFIGURATION
B140-B143/B163/B228 MAC PRINTING

B140-B143/B163/B228 DEAD MACHINE, NO OPERATION


B140-B143/B163/B228 DOUBLE/OFFSET IMAGE
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B222/B224/G878 SCAN TO FOLDER
Product Family Problem Desc
B222/B224/G878 SC 532
B234/B235/B236 SC 672
B234/B235/B236 CANNOT CAPTURE FILES
B234/B235/B236 DRIVERS
B234/B235/B236 MAC PRINTING

B246/B248/B249 NO TX/RX
B246/B248/B249 SC 729
B246/B248/B249 DRIVERS
B246/B248/B249 SCANNER CONFIGURATION
B246/B248/B249 MAC PRINTING

C249/C264 E 23
C249/C264 IMAGE SHIFTING

D014/D015 DRIVERS
D014/D015 FIERY
D014/D015 SCANNER CONFIGURATION
D014/D015 MAC PRINTING

D014/D015 JAM CODE 192


D014/D015 FIERY
D014/D015 JAM CODE 201
D027/D029 SYSTEM
D027/D029 STAMP FUNCTION - CANNOT SELECT
D052/D053/D054 DRIVERS
D052/D053/D054 SC 520
D052/D053/D054 SCANNER CONFIGURATION
D052/D053/D054 MAC PRINTING

D052/D053/D054 SC 550
D052/D053/D054 SMTP
D052/D053/D054 SC 555

D101/D102/D103 DRIVERS
D101/D102/D103 PARTS
Product Family Problem Desc
D101/D102/D103 MAC PRINTING

D101/D102/D103 FIERY
B044/B045/B046 SC 541
B044/B045/B046 SC 541
B044/B045/B046 SC 541
B132/B200 TONER WASTE / SPILL / LEAK
B222/B224/G878 LINES WHITE / LEAD TO TRAIL
B264/B265 SC 865
B264/B265 SC 865
B264/B265 SC 867
D017/D018/D019/D020 PLEASE WAIT FUSER UP TO TEMP

D101/D102/D103 JAM CODE 160


D101/D102/D103 JAM CODE 160
D101/D102/D103 JAM CODE 160
D101/D102/D103 JAM CODE 161
D101/D102/D103 JAM CODE 162
D101/D102/D103 JAM CODE 163
D101/D102/D103 JAM CODE 164
D101/D102/D103 JAM CODE 165
D101/D102/D103 JAM CODE 166
D101/D102/D103 JAM CODE 167
D101/D102/D103 JAM CODE 168
D101/D102/D103 JAM CODE 169
D101/D102/D103 JAM CODE 170
D101/D102/D103 JAM CODE 171
D101/D102/D103 JAM CODE 175
D101/D102/D103 JAM CODE 176
D101/D102/D103 JAM CODE 177
D101/D102/D103 JAM CODE 178
D101/D102/D103 JAM CODE 179
D101/D102/D103 JAM CODE 180
D101/D102/D103 JAM CODE 181
D101/D102/D103 JAM CODE 200
Product Family Problem Desc
D101/D102/D103 JAM CODE 201
G178 SC 348
G178 SC 350
G178 SC 350
G178 SC 350
G178 SC 351
G178 SC 351
G178 SC 351
G178 SC 352
G178 SC 352
G178 SC 353
G178 SC 353
G178 SC 354
G178 SC 354
G178 SC 355
G178 SC 355
G178 SC 357
G178 SC 357
G178 SC 358
G178 SC 358
G178 SC 360
G178 SC 360
G178 SC 361
G178 SC 361
G178 SC 362
G178 SC 362
G178 SC 363
G178 SC 363
D007/D008 HANDSET MODE DISPLAYED
A175/A176/A177/A220 USER TOOLS

B051/B052/B156 SC 412
B051/B052/B156 SC 412

B051/B052/B156 SC 412
Product Family Problem Desc
B064/B065 JAM CODE 054
B070/B071 JAM CODE 019
B132/B200 ADDRESS BOOK ERRORS
B132/B200 CANNOT PRINT ACROSS NETWORK

B132/B200 SC 541
B140-B143/B163/B228 CANNOT PRINT ACROSS NETWORK

B140-B143/B163/B228 SC 495
B178/B180/B202 CANNOT PRINT ACROSS NETWORK

B205/B209 CONTROLLER CONFIG/INSTALL

B222/B224/G878 CANNOT PRINT ACROSS NETWORK

B234/B235/B236 @ REMOTE
D009/D011/D012/D013 CANNOT PRINT ACROSS NETWORK

D014/D015 LINES BLACK / LEAD TO TRAIL


D014/D015 FIERY

D017/D018/D019/D020 SC 672

D017/D018/D019/D020 SC 901

D017/D018/D019/D020 SC 552

D017/D018/D019/D020 SC 552

D017/D018/D019/D020 SC 552

D037/D038/D041 SC 565
D052/D053/D054 GBC STREAM PUNCH EXIT JAMS ONLY
G148 SC 790
G179 USER TOOLS
H556/H557 CANNOT SCAN TO E-MAIL
B089/B093 SC 392
GB67P SPECIFICATIONS
Product Family Problem Desc
M000/M009 FUSER OVERHEAT, NO SERVICE CODE
M000/M009 NOISE
M000/M009 FUSER DAMAGE
M000/M009 FUSER JAMS
M000/M009 FUSER OVERHEAT, NO SERVICE CODE
M000/M009 FUSER DAMAGE
M000/M009 FUSER JAMS
M000/M009 NOISE
A151/A152/A202/A203 00 BLINKING
A175/A176/A177/A220 FEEDS ORIGINAL PART WAY AND COPIES
BLANK, AND IT REPEATS
B003/B004/B006/B007 SC 402
B003/B004/B006/B007 SC 402
B003/B004/B006/B007 SC 402
B064/B065 FUSER WEB ISSUES
B070/B071 FUSER WEB MESSAGE
B079/082/135/138/182/ PRINT OPTION NOT RECOGNIZED
183
B079/082/135/138/182/ KEY OPERATOR CODE QUESTIONS
183
B132/B200 PARTS
B132/B200 FIERY
B132/B200 @ REMOTE
B140-B143/B163/B228 SC 144
B222/B224/G878 SC 535
B222/B224/G878 SC 535

B234/B235/B236 FIERY

B234/B235/B236 SC 997
B246/B248/B249 PRINT JOB NOT PRINTING
B264/B265 SKEWED IMAGE
B291/B296 HANDSET MODE DISPLAYED
B291/B296 HANDSET MODE DISPLAYED
B295/B297 SC 304
Product Family Problem Desc
B295/B297 SC 304
B295/B297 SC 304
B295/B297 SC 304
C235/C244 DOG EARS
D009/D011/D012/D013 LIGHT/FADED IMAGE

D009/D011/D012/D013 LIGHT/FADED IMAGE

D009/D011/D012/D013 LIGHT/FADED IMAGE

D009/D011/D012/D013 LIGHT/FADED IMAGE

D014/D015 DRIVERS
D014/D015 DRIVERS

D014/D015 PUNCH QUESTIONS


D014/D015 ITEMS THAT DO NOT WORK WITH THE GBC
D014/D015 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D014/D015 MISCOUNTING
D014/D015 SCANNER FUNCTIONS

D017/D018/D019/D020 SC 672

D023/D025 OPERATION PANEL, DARK DISPLAY, CANNOT


ADJUST
D023/D025 SCANNER CONFIGURATION
D101/D102/D103 DJ 04
D101/D102/D103 JAM CODE 010
D101/D102/D103 FIERY

G060/G080/G082 SC 560
G060/G080/G082 SC 560
G060/G080/G082 SC 560
G060/G080/G082 SC 560
G060/G080/G082 SC 560
G126 SC 920
Product Family Problem Desc
G178 SC 530
B222/B224/G878 SC 144
B264/B265 PRINT OPTION NOT RECOGNIZED
B264/B265 PRINT OPTION NOT RECOGNIZED
B264/B265 PRINT OPTION NOT RECOGNIZED
B264/B265 PRINT OPTION NOT RECOGNIZED
D009/D011/D012/D013 PC FAXES NOT BEING RECEIVED

D017/D018/D019/D020 SC 855

D017/D018/D019/D020 SC 855

D023/D025 SC 540
D023/D025 SC 540
B070/B071 PARTS
B121/B122/B123 SC 544
B125 PARTS
B140-B143/B163/B228 RESET TANDAM TRAY DISPLAYED
B262/B284/B288/B292 ADD TONER CONDITION
C262/C265 MASTER EJECT JAMS
C269 INVERTER JAMS
C269 MASTER EJECT JAMS
D009/D011/D012/D013 NOISE

D014/D015 TAB QUESTIONS


D014/D015 PC FAXES NOT BEING RECEIVED
D014/D015 MEMORY QUESTIONS
D014/D015 G 3 KIT INSTALLATION / ISSUES
D052/D053/D054 SC 790
G150/G151 JAM DRUM AREA
B079/082/135/138/182/ SC 827
183
B222/B224/G878 ADD TONER CONDITION
B222/B224/G878 ADD TONER CONDITION
B222/B224/G878 ADD TONER CONDITION
Product Family Problem Desc
B222/B224/G878 ADD TONER CONDITION

B222/B224/G878 ADD TONER CONDITION


B222/B224/G878 ADD TONER CONDITION
B222/B224/G878 ADD TONER CONDITION
B230/B237 SC 400
B064/B065 SC 543
B070/B071 TONER WASTE / SPILL / LEAK
B129/B130/B168 DEAD MACHINE, NO OPERATION
B132/B200 USER TOOLS
B132/B200 USER TOOLS

B140-B143/B163/B228 FIRMWARE UPDATES


B140-B143/B163/B228 SC 501
B140-B143/B163/B228 CONTROLLER CONFIG/INSTALL
B147/B149/B190 COLORS MISALIGNED
B147/B149/B190 COLORS MISALIGNED
B147/B149/B190 COLORS MISALIGNED
B147/B149/B190 COLORS MISALIGNED
B147/B149/B190 COLORS MISALIGNED
B147/B149/B190 COLORS MISALIGNED
B147/B149/B190 COLORS MISALIGNED
B147/B149/B190 COLORS MISALIGNED
B147/B149/B190 COLORS MISALIGNED
B147/B149/B190 SC 544
B147/B149/B190 SC 544
B147/B149/B190 SC 544
B178/B180/B202 SCANNER CONFIGURATION
B178/B180/B202 SCANNER CONFIGURATION
B178/B180/B202 SC 141
B178/B180/B202 SC 141
B230/B237 JAM CODE 101
B230/B237 JAM CODE 101
B230/B237 JAM CODE 101
B230/B237 JAM CODE 101
Product Family Problem Desc
B234/B235/B236 GBC STREAM PUNCH SPECS
B246/B248/B249 PLEASE WAIT FUSER UP TO TEMP
B246/B248/B249 SC 15-03
B286/B289 ROLL FEED

C231/C237/C238/C248 MASTER FEED JAMS


D009/D011/D012/D013 SC 998

D009/D011/D012/D013 SC 998

D009/D011/D012/D013 SC 998

D009/D011/D012/D013 NOISE

D014/D015 FIRMWARE LOADING ISSUES


D014/D015 FIERY
D023/D025 HOLE PUNCH REGISTRATION VARIES
D023/D025 SC 443
D037/D038/D041 JAM CODE 059
D052/D053/D054 SCANNER CONFIGURATION

D052/D053/D054 USER TOOLS


D052/D053/D054 PARTS
D052/D053/D054 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
G126 @ REMOTE
G150/G151 E 218
B147/B149/B190 14-33, NO MAIL ADDRESS FOR MACHINE
B186 SPOTS-WHITE
B286/B289 PAPER TRAY CANNOT BE SELECTED
B286/B289 COPYING IS DISPLAYED - NO OPERATION
C269 DOG EARS
D023/D025 SC 400
D023/D025 SC 400
D023/D025 SC 441
D023/D025 SC 441
Product Family Problem Desc
D023/D025 SC 442
D027/D029 GENERAL INFORMATION
G178 FIERY
B064/B065 PARTS
B121/B122/B123 PASSWORDS
B222/B224/G878 BYPASS TRAY ISSUES

B230/B237 ALL FILES GO INTO MEMORY


B230/B237 ALL FILES GO INTO MEMORY
B230/B237 ALL FILES GO INTO MEMORY
B246/B248/B249 SD CARD QUESTIONS
B259/B260/B261 PASSWORDS
B262/B284/B288/B292 FAX FROM PC
B276/B277 PASSWORDS
B276/B277 PASSWORDS
B291/B296 STACK FEED OUT TRAY JAM
C269 JAM DUPLEX
D009/D011/D012/D013 FAX FORWARDING QUESTIONS

D009/D011/D012/D013 FAX FROM PC

D010 FAX FROM PC


D010 PASSWORDS
D014/D015 FAX FORWARDING QUESTIONS
D014/D015 MEMORY TRANSMISSION NOT AVAILABLE
D014/D015 TAB QUESTIONS
D014/D015 FAX FROM PC
D014/D015 PASSWORDS
D017/D018/D019/D020 FAX FORWARDING QUESTIONS

D017/D018/D019/D020 FAX FORWARDING QUESTIONS

D017/D018/D019/D020 FAX FROM PC

D017/D018/D019/D020 PASSWORDS
Product Family Problem Desc
D023/D025 PASSWORDS
D023/D025 FAX FORWARDING QUESTIONS

D023/D025 FAX FORWARDING QUESTIONS

D027/D029 FAX FORWARDING QUESTIONS

D027/D029 FAX FROM PC


D027/D029 PASSWORDS
D037/D038/D041 PASSWORDS
D052/D053/D054 NUMBER OF RINGS UNTIL CALL IS DETECTED
D101/D102/D103 JAM CODE 209
D101/D102/D103 PLEASE WAIT FUSER UP TO TEMP
D101/D102/D103 REGISTRATION SIDE TO SIDE INCORRECT
D101/D102/D103 SD CARD QUESTIONS
D101/D102/D103 SCANNER CONFIGURATION
D101/D102/D103 WASTE TONER FULL DISPLAYED
D101/D102/D103 JAM CODE 202
D101/D102/D103 JAM CODE 203
D101/D102/D103 JAM CODE 204
D101/D102/D103 JAM CODE 205
D101/D102/D103 JAM CODE 206
D101/D102/D103 JAM CODE 207
D101/D102/D103 JAM CODE 208
D101/D102/D103 JAM CODE 210
D101/D102/D103 JAM CODE 211
D101/D102/D103 JAM CODE 212
D101/D102/D103 JAM CODE 213
D101/D102/D103 JAM CODE 214
D101/D102/D103 JAM CODE 215
D101/D102/D103 JAM CODE 216
D101/D102/D103 JAM CODE 217
D101/D102/D103 E 21
D101/D102/D103 E 22
D101/D102/D103 E 23
Product Family Problem Desc
D101/D102/D103 E 24
D101/D102/D103 E 40
D101/D102/D103 E 42
D101/D102/D103 E 43
D101/D102/D103 E 44
D101/D102/D103 E 50
G060/G080/G082 SC 819
G060/G080/G082 SC 819
G060/G080/G082 SC 819
G060/G080/G082 SC 819
A294/A295 PASSWORDS
B125 LINES WHITE / LEAD TO TRAIL
B295/B297 SCANNER OPTION NOT RECOGNIZED
D014/D015 CSS PROBLEM RDS SYSTEM

D101/D102/D103 SC 320
LANIER LEGACY HOTLINE PASSWORDS
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ JAM CODE 024
183
Product Family Problem Desc
B079/082/135/138/182/ JAM CODE 024
183
B132/B200 MAC PRINTING
B140-B143/B163/B228 BLANK DISPLAY
B178/B180/B202 LIGHT/FADED IMAGE
B178/B180/B202 LIGHT/FADED IMAGE
B234/B235/B236 JAM CODE 106
B246/B248/B249 SCANNER CONFIGURATION
B246/B248/B249 JAM CODE 013
B246/B248/B249 SC 542
B264/B265 DEAD MACHINE, NO OPERATION
B264/B265 SC 990
B264/B265 SC 990
B291/B296 SC 990
D009/D011/D012/D013 SC 304

D014/D015 JAM CODE 098


D014/D015 JAM CODE 098
D014/D015 JAM CODE 016
D014/D015 JAM CODE 053
D014/D015 JAM CODE 054
D014/D015 JAM CODE 055
D014/D015 JAM CODE 056
D014/D015 JAM CODE 057
D014/D015 JAM CODE 058
D014/D015 JAM CODE 059
D014/D015 JAM CODE 060
D014/D015 JAM CODE 003
D014/D015 JAM CODE 124
D014/D015 SMTP
D014/D015 USER CODE QUESTIONS
D014/D015 JAM CODE 003
D014/D015 JAM CODE 004
D014/D015 JAM CODE 005
D014/D015 JAM CODE 004
Product Family Problem Desc
D014/D015 JAM CODE 005
D014/D015 JAM CODE 007
D014/D015 JAM CODE 007
D014/D015 JAM CODE 005
D014/D015 JAM CODE 004
D014/D015 JAM CODE 003
D014/D015 JAM CODE 008
D014/D015 JAM CODE 009
D014/D015 JAM CODE 010
D014/D015 JAM CODE 053
D014/D015 JAM CODE 054
D014/D015 JAM CODE 055
D014/D015 JAM CODE 057
D014/D015 JAM CODE 061
D014/D015 JAM CODE 062
D014/D015 JAM CODE 063
D014/D015 JAM CODE 064
D014/D015 JAM CODE 069
D014/D015 JAM CODE 071
D014/D015 JAM CODE 072
D014/D015 JAM CODE 074
D014/D015 JAM CODE 075
D014/D015 JAM CODE 084
D014/D015 JAM CODE 121
D014/D015 JAM CODE 122
D014/D015 JAM CODE 123
D014/D015 JAM CODE 125
D014/D015 JAM CODE 126
D014/D015 JAM CODE 127
D014/D015 JAM CODE 128
D014/D015 JAM CODE 129
D014/D015 JAM CODE 130
D014/D015 JAM CODE 131
D014/D015 JAM CODE 132
Product Family Problem Desc
D014/D015 JAM CODE 133
D014/D015 JAM CODE 134
D014/D015 JAM CODE 135
D014/D015 JAM CODE 136
D014/D015 JAM CODE 137
D052/D053/D054 SC 440
G060/G080/G082 PCU COUNTER QUESTIONS
G081/G120/G121/G122 COLORS MISALIGNED

D014/D015 JAM CODE 141


D014/D015 JAM CODE 142
D014/D015 JAM CODE 143
D014/D015 JAM CODE 144
D014/D015 JAM CODE 145
D014/D015 JAM CODE 148
D014/D015 JAM CODE 149
D014/D015 JAM CODE 150
D014/D015 JAM CODE 151
D014/D015 JAM CODE 153
D014/D015 JAM CODE 154
D014/D015 JAM CODE 155
D014/D015 JAM CODE 161
D014/D015 JAM CODE 162
D014/D015 JAM CODE 163
D014/D015 JAM CODE 164
D014/D015 JAM CODE 165
D014/D015 JAM CODE 166
D014/D015 JAM CODE 166
D014/D015 JAM CODE 166
D014/D015 JAM CODE 167
D014/D015 JAM CODE 168
B051/B052/B156 JAM CODE 014

B064/B065 SC 121
B064/B065 SMTP
Product Family Problem Desc
B070/B071 PASSWORDS
B070/B071 PASSWORDS
B079/082/135/138/182/ JAM C
183
B079/082/135/138/182/ SC 690
183
B132/B200 VM CARD
B132/B200 FIRMWARE LOADING ISSUES
B132/B200 PARTS
B132/B200 FIERY
B132/B200 COUNTER ISSUES

B132/B200 SHIFT TRAY OVER DRIVES UP/DOWN


B140-B143/B163/B228 VM CARD
B140-B143/B163/B228 FIRMWARE LOADING ISSUES
B140-B143/B163/B228 CSS PROBLEM RDS SYSTEM
B230/B237 SC 540
B230/B237 SC 540
B234/B235/B236 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B234/B235/B236 ERROR MESSAGES

B234/B235/B236 VM CARD
B234/B235/B236 ERRATIC STAPLER OPERATION

B234/B235/B236 FIRMWARE LOADING ISSUES


B246/B248/B249 BLANK IMAGE-PARTIAL/SPORATIC
B246/B248/B249 FIRMWARE LOADING ISSUES
B246/B248/B249 IMAGE SHIFTING
B246/B248/B249 USER CODE QUESTIONS
B295/B297 WASTE TONER FULL DISPLAYED
B295/B297 WASTE TONER FULL DISPLAYED
D009/D011/D012/D013 VM CARD

D009/D011/D012/D013 JAM CODE 102


Product Family Problem Desc
D014/D015 JAM CODE 181
D014/D015 JAM CODE 181

D014/D015 JAM CODE 181


D014/D015 JAM CODE 181
D014/D015 SPECIFICATIONS
D014/D015 VM CARD
D014/D015 FIRMWARE LOADING ISSUES
D014/D015 DEVELOPER AGITATION CODES
D014/D015 MENU PROTECT ON
D014/D015 JAM CODE 171
D014/D015 JAM CODE 172
D014/D015 JAM CODE 173
D014/D015 JAM CODE 174
D014/D015 JAM CODE 175
D014/D015 JAM CODE 179
D014/D015 JAM CODE 180
D014/D015 JAM CODE 182
D014/D015 JAM CODE 183
D014/D015 JAM CODE 184
D014/D015 JAM CODE 211
D014/D015 JAM CODE 212
D014/D015 JAM CODE 213
D014/D015 JAM CODE 214
D014/D015 JAM CODE 215
D014/D015 JAM CODE 216
D014/D015 JAM CODE 217
D023/D025 PRINT CONTROLLER/NIB
D037/D038/D041 NETWORK DEVICES

D037/D038/D041 NETWORK DEVICES


D052/D053/D054 JAM CODE 131
D052/D053/D054 SCANNER CONFIGURATION
D052/D053/D054 ERROR MESSAGES
D052/D053/D054 VM CARD
Product Family Problem Desc
D052/D053/D054 SC 203
D052/D053/D054 FIRMWARE LOADING ISSUES
D052/D053/D054 SCAN TO FOLDER
D101/D102/D103 VM CARD
D101/D102/D103 FIRMWARE LOADING ISSUES
G179 SC 441
G179 SC 202
G179 SC 202
G179 SC 203
G179 SC 203
G179 SC 204
G179 SC 204
G179 SC 220
G179 SC 220
G179 SC 220
G179 SC 221
G179 SC 221
G179 SC 221
G179 SC 230
G179 SC 230
G179 SC 231
G179 SC 231
G179 SC 240
G179 SC 240
G179 SC 302
G179 SC 302
G179 SC 302
G179 SC 304
G179 SC 304
G179 SC 304
G179 SC 320
G179 SC 320
G179 SC 324
G179 SC 324
Product Family Problem Desc
G179 SC 350
G179 SC 350
G179 SC 350
G179 SC 350
G179 SC 350
G179 SC 351
G179 SC 351
G179 SC 351
G179 SC 351
G179 SC 355
G179 SC 355
G179 SC 355
G179 SC 360
G179 SC 360
G179 SC 360
G179 SC 372
G179 SC 372
G179 SC 396
G179 SC 396
G179 SC 396
G179 SC 400
G179 SC 400
G179 SC 440
G179 SC 440
G179 SC 441
G179 SC 441
G179 SC 442
G179 SC 442
D014/D015 NO DIAL TONE
B064/B065 SC 726
B070/B071 JAM CODE 025
B132/B200 CONTROLLER CONFIG/INSTALL
B132/B200 DOUBLE/OFFSET IMAGE
B147/B149/B190 CANNOT SCAN TO LOCAL PC
Product Family Problem Desc
B222/B224/G878 SC 292
B222/B224/G878 SC 290
B234/B235/B236 TRAY HEATER
B246/B248/B249 SC 541
B291/B296 DISTORTED IMAGE
C226 SD CARD QUESTIONS
C231/C237/C238/C248 PLEASE WAIT - NO FUSER LAMPS
D014/D015 PARTS
D014/D015 LCT FEED IN JAMS
D023/D025 SC 531
D023/D025 SC 531
D023/D025 SC 531
D023/D025 SC 531
D023/D025 SC 531
G147 PCU COUNTER QUESTIONS
G178 SC 364
G178 SC 364
G178 SC 364
G178 SC 365
G178 SC 365
G178 SC 365
G178 SC 366
G178 SC 366
G178 SC 366
G178 SC 367
G178 SC 367
G178 SC 367
G178 SC 372
G178 SC 372
G178 SC 373
G178 SC 373
G178 SC 374
G178 SC 374
G178 SC 375
Product Family Problem Desc
G178 SC 375
G178 SC 389
G178 SC 390
G178 SC 391
G178 SC 396
G178 SC 396
G178 SC 396
G178 SC 396
G178 SC 397
G178 SC 397
G178 SC 397
G178 SC 397
G178 SC 398
G178 SC 398
G178 SC 398
G178 SC 398
G178 SC 399
G178 SC 399
G178 SC 399
G178 SC 399
G178 SC 400
G178 SC 400
G178 CLOSE DOORS/COVERS INDICATION
G179 SC 501
G179 SC 501
G179 SC 501
G179 SC 502
G179 SC 502
G179 SC 502
G179 SC 503
G179 SC 503
G179 SC 503
G179 SC 503
G179 SC 503
Product Family Problem Desc
G179 SC 503
G179 SC 503
G179 SC 503
G179 SC 503
G179 SC 503
G179 SC 503
G179 SC 504
G179 SC 504
G179 SC 504
G179 SC 504
G179 SC 505
G179 SC 505
G179 SC 505
G179 SC 530
G179 SC 530
G179 SC 530
G179 SC 531
G179 SC 531
G179 SC 531
G179 SC 532
G179 SC 532
G179 SC 533
G179 SC 533
G179 SC 540
G179 SC 540
G179 SC 540
G179 SC 541
G179 SC 541
G179 SC 541
G179 SC 542
G179 SC 542
G179 SC 543
G179 SC 543
G179 SC 543
Product Family Problem Desc
G179 SC 544
G179 SC 544
G179 SC 544
G179 SC 545
G179 SC 545
G179 SC 545
G179 SC 545
G179 SC 547
G179 SC 547
G179 SC 551
G179 SC 551
G179 SC 551
G179 SC 552
G179 SC 552
G179 SC 552
G179 SC 553
G179 SC 553
G179 SC 553
G179 SC 553
G179 SC 554
G179 SC 554
G179 SC 554
G179 SC 555
G179 SC 555
G179 SC 555
G179 SC 557
G179 SC 557
G179 SC 559
G179 SC 559
G179 SC 610
G179 SC 610
G179 SC 621
G179 SC 621
G179 SC 622
Product Family Problem Desc
G179 SC 622
G179 SC 623
B234/B235/B236 CLOSE DOORS/COVERS INDICATION
D052/D053/D054 DOG EARS
D052/D053/D054 DOG EARS
D052/D053/D054 CLOSE FINISHER DOOR
D052/D053/D054 CLOSE FINISHER DOOR
G178 SC 410
G178 SC 410
G178 SC 410
G178 SC 411
G178 SC 411
G178 SC 411
G178 SC 412
G178 SC 412
G178 SC 412
G178 SC 413
G178 SC 413
G178 SC 413
G178 SC 414
G178 SC 414
G178 SC 415
G178 SC 415
G178 SC 415
G178 SC 414
G178 SC 416
G178 SC 416
G178 SC 416
G178 SC 417
G178 SC 417
G178 SC 417
G179 SC 641
G179 SC 641
G179 SC 669
Product Family Problem Desc
G179 SC 670
G179 SC 670
G179 SC 670
G179 SC 670
G179 SC 671
G179 SC 687
G179 SC 687
G179 SC 687
G179 SC 721
G179 SC 721
G179 SC 721
G179 SC 723
G179 SC 723
G179 SC 723
G179 SC 725
G179 SC 725
G179 SC 726
G179 SC 726
G179 SC 726
G179 SC 726
G179 SC 727
G179 SC 727
G179 SC 727
G179 SC 727
G179 SC 728
G179 SC 728
G179 SC 730
G179 SC 730
G179 SC 740
G179 SC 740
G179 SC 741
G179 SC 741
G179 SC 742
G179 SC 742
Product Family Problem Desc
G179 SC 742
G179 SC 750
G179 SC 753
G179 SC 760
G179 SC 760
G179 SC 763
G179 SC 763
G179 SC 764
G179 SC 764
G179 SC 791
G179 SC 792
G179 SC 792
G179 SC 817
G179 SC 817
G179 SC 819
G179 SC 819
G179 SC 821
G179 SC 822
G179 SC 822
G179 SC 824
G179 SC 824
G179 SC 839
G179 SC 851
G179 SC 853
G179 SC 854
G179 SC 855
G179 SC 855
G179 SC 856
G179 SC 856
G179 SC 857
G179 SC 858
G179 SC 858
G179 SC 858
G179 SC 858
Product Family Problem Desc
G179 SC 858
G179 SC 859
G179 SC 859
G179 SC 859
G179 SC 859
G179 SC 859
G179 SC 859
G179 SC 860
G179 SC 860
G179 SC 860
G179 SC 861
G179 SC 861
G179 SC 861
G179 SC 861
G179 SC 863
G179 SC 863
G179 SC 863
G179 SC 864
G179 SC 864
G179 SC 865
G179 SC 865
G179 SC 866
G179 SC 867
G179 SC 868
G179 SC 868
G179 SC 868
G179 SC 870
G179 SC 870
G179 SC 870
G179 SC 872
G179 SC 872
G179 SC 873
G179 SC 873
G179 SC 874
Product Family Problem Desc
G179 SC 874
G179 SC 875
G179 SC 876
G179 SC 876
G179 SC 876
G179 SC 876
G179 SC 876
G179 SC 876
G179 SC 876
G179 SC 876
G179 SC 877
G179 SC 877
G179 SC 878
G179 SC 878
G179 SC 900
G179 SC 920
G179 SC 920
G179 SC 921
G179 SC 990
G179 SC 991
G179 SC 992
G179 SC 998
G179 SC 998
B132/B200 SC 486
B140-B143/B163/B228 SC 515
B222/B224/G878 E 40
B222/B224/G878 E 40
B230/B237 SC 296
B230/B237 SC 296
B230/B237 SC 296
B230/B237 SC 296

B230/B237 SC 296
B234/B235/B236 USER CODE QUESTIONS
Product Family Problem Desc
B234/B235/B236 GBC JAMS AT THE DIESET / BACK GAGE AREA
B234/B235/B236 GBC JAMS AT THE DIESET / BACK GAGE AREA
B246/B248/B249 PLEASE WAIT FUSER UP TO TEMP
B246/B248/B249 STAPLE JAMS
B246/B248/B249 USER CODE QUESTIONS
B246/B248/B249 DJ 03
B246/B248/B249 DJ 03
B246/B248/B249 DJ 03
B264/B265 OP PANEL BUTTONS - NO RESPONSE
B264/B265 OP PANEL BUTTONS - NO RESPONSE
B286/B289 LINES WHITE / LEAD TO TRAIL
D009/D011/D012/D013 SC 670

D009/D011/D012/D013 SC 670

D014/D015 DJ 07
D014/D015 STREAKS
D052/D053/D054 PLEASE WAIT FUSER UP TO TEMP
D052/D053/D054 SC 310
D101/D102/D103 USER CODE QUESTIONS
D101/D102/D103 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
G178 SC 418
G178 SC 418
G178 SC 418
G178 SC 420
G178 SC 420
G178 SC 421
G178 SC 421
G178 SC 422
G178 SC 422
G178 SC 423
G178 SC 423
G178 SC 424
G178 SC 424
Product Family Problem Desc
G178 SC 425
G178 SC 425
G178 SC 426
G178 SC 426
G178 SC 427
G178 SC 427
G178 SC 432
G178 SC 432
G178 SC 433
G178 SC 433
G178 SC 434
G178 SC 434
G178 SC 435
G178 SC 435
G178 SC 436
G178 SC 436
G178 SC 436
G178 SC 437
G178 SC 437
G178 SC 437
G178 SC 438
G178 SC 438
G178 SC 438
G178 SC 439
G178 SC 439
G178 SC 439
G179 JAM CODE 001
G179 JAM CODE 003
G179 JAM CODE 004
G179 JAM CODE 004
G179 JAM CODE 005
G179 JAM CODE 006
G179 JAM CODE 006
G179 JAM CODE 007
Product Family Problem Desc
G179 JAM CODE 008
G179 JAM CODE 009
G179 JAM CODE 011
G179 JAM CODE 012
G179 JAM CODE 014
G179 JAM CODE 013
G179 JAM CODE 017
G179 JAM CODE 019
G179 JAM CODE 021
B051/B052/B156 JAM CODE 012
B070/B071 SP MODES
B125 BLANK IMAGE-PARTIAL/SPORATIC

B132/B200 USER TOOLS

B234/B235/B236 USER TOOLS

B234/B235/B236 JAM CODE 004

B234/B235/B236 WASTE TONER FULL DISPLAYED


B234/B235/B236 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B246/B248/B249 USER TOOLS

C269 DOUBLE/OFFSET IMAGE

D007/D008 E 32
D010 CANNOT PRINT ACROSS NETWORK
D014/D015 USER TOOLS

D014/D015 PRINT OPTION NOT RECOGNIZED


D014/D015 KEY COUNTER INFORMATION

D037/D038/D041 COLORS MISALIGNED


D037/D038/D041 SCAN TO FOLDER
D037/D038/D041 SC 792
Product Family Problem Desc
D052/D053/D054 USER TOOLS

D101/D102/D103 USER TOOLS

D101/D102/D103 DEAD
G126 SUPPLY YIELD
G148 SUPPLY YIELD
G157 PASSWORDS
G157 PASSWORDS
G178 SC 440
G178 SC 440
G178 SC 441
G178 SC 441
G178 SC 442
G178 SC 442
G178 SC 443
G178 SC 443
G178 SC 446
G178 SC 446
G178 SC 447
G178 SC 447
G178 SC 450
G178 SC 452
G178 SC 456
G178 SC 456
G178 SC 457
G178 SC 457
G178 SC 458
G178 SC 458
G178 SC 460
G178 SC 460
G178 SC 465
G178 SC 465
G178 SC 471
G178 SC 471
Product Family Problem Desc
G178 SC 472
G178 SC 472
G178 SC 480
G178 SC 480
G178 SC 480
G178 SC 480
G178 SC 480
G412/G421 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
H556/H557 TTI/HEADER
H915/H916 PAPER TRAY CANNOT BE SELECTED
A294/A295 PARTS
B070/B071 WASTE TONER FULL DISPLAYED
B125 BYPASS TRAY ISSUES
B132/B200 PARTS
B222/B224/G878 @ REMOTE
B286/B289 USER TOOLS
C235/C244 THROUGH PUT QUESTIONS
D014/D015 VM CARD
D027/D029 INSTALLATION QUESTIONS
D052/D053/D054 SC 763
D052/D053/D054 VM CARD
G178 SC 310
G178 SC 310
G178 SC 311
G178 SC 311
G178 SC 311

G178 SC 310

G178 SC 308

G179 JAM CODE 003


B264/B265 BLACK IMAGE-ENTIRE PAGE
B264/B265 BLACK IMAGE-ENTIRE PAGE
Product Family Problem Desc
B264/B265 BLACK IMAGE-ENTIRE PAGE
B264/B265 BLACK IMAGE-ENTIRE PAGE
C229/C233/C239 SC 04-10
D009/D011/D012/D013 FAX FORWARDING QUESTIONS

D009/D011/D012/D013 FAX FORWARDING QUESTIONS

D009/D011/D012/D013 FAX FORWARDING QUESTIONS

D009/D011/D012/D013 FAX FORWARDING QUESTIONS

D009/D011/D012/D013 FAX FORWARDING QUESTIONS

D014/D015 DRIVERS
D017/D018/D019/D020 SC 144

D017/D018/D019/D020 SC 144

D027/D029 DEAD MACHINE, NO OPERATION


D027/D029 JAM CODE 026
G091/G094/G095/G112- JAM CODE 020
G116
G179 JAM CODE 005
A153-A162/A204-A214 LIGHT/FADED IMAGE
B064/B065 JAM CODE 063
B132/B200 THROUGH PUT QUESTIONS
B140-B143/B163/B228 SP MODES ARE IN JAPENESE
B140-B143/B163/B228 SP MODES ARE IN JAPENESE
B140-B143/B163/B228 JAM CODE 071
B222/B224/G878 SC 819
B234/B235/B236 VM CARD

B234/B235/B236 PUNCH QUESTIONS


C229/C233/C239 SC 05-60
C229/C233/C239 SC 05-60
C249/C264 INK LEAK/SUPPLY
C267 ADD INK INDICATION ISSUES
Product Family Problem Desc
C269 SC 521
C269 WRINKLED OR CREASED COPIES
D009/D011/D012/D013 GLOBALSCAN CONFIG/INSTALL

D010 NUMBER OF RINGS UNTIL CALL IS DETECTED


D014/D015 KEY COUNTER INFORMATION
D014/D015 OPERATION PANEL, ERRATIC OPERATION
D014/D015 PARTS
D014/D015 FIRMWARE LOADING ISSUES

D014/D015 FIERY
D014/D015 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D014/D015 THROUGH PUT QUESTIONS
D052/D053/D054 PASSWORDS
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D052/D053/D054 POSTSCRIPT
D101/D102/D103 DEAD MACHINE, NO OPERATION
D101/D102/D103 USER CODE QUESTIONS
D101/D102/D103 VM CARD

D101/D102/D103 PUNCH QUESTIONS


B147/B149/B190 UNEVEN IMAGE
B147/B149/B190 JAM CODE 103
B147/B149/B190 UNEVEN IMAGE
B205/B209 SC 120
B205/B209 SC 120
B205/B209 SC 120
B222/B224/G878 DEAD MACHINE, NO OPERATION
B222/B224/G878 DEAD MACHINE, NO OPERATION
B222/B224/G878 DEAD MACHINE, NO OPERATION
B222/B224/G878 FIERY
B222/B224/G878 FIERY
B264/B265 USER TOOLS
G178 SC 206
Product Family Problem Desc
G178 SC 206
G178 SC 208
G178 SC 250
G178 SC 251
G178 SC 252
G178 SC 253
G178 SC 254
G178 SC 255
G178 SC 256
G178 SC 257
G178 SC 258
G178 SC 259
G178 SC 261
A229 JAM CODE 022
A292/A293/B098 PARTS
A292/A293/B098 PARTS
B051/B052/B156 ALL FILES GO INTO MEMORY
B064/B065 SCAN TO FOLDER
B064/B065 SC 122
B132/B200 FIRMWARE LOADING ISSUES
B132/B200 FIERY

B140-B143/B163/B228 FIRMWARE LOADING ISSUES


B140-B143/B163/B228 ADDRESS BOOK ERRORS
B222/B224/G878 BACKGROUND-DIRTY/GRAY
B222/B224/G878 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B230/B237 SC 820
B230/B237 SC 820
B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 TONER WASTE / SPILL / LEAK
B246/B248/B249 FIRMWARE LOADING ISSUES
B246/B248/B249 PARTS
B264/B265 FIRMWARE LOADING ISSUES
B264/B265 FIRMWARE LOADING ISSUES
Product Family Problem Desc
B264/B265 FIRMWARE LOADING ISSUES
B264/B265 SYSTEM
B291/B296 RX PROBLEM
C262/C265 IMAGE SHIFTING

D014/D015 FIRMWARE LOADING ISSUES


D023/D025 SD CARD QUESTIONS
D052/D053/D054 SC 143
D052/D053/D054 POORLY STAPLED OR JOGGED SETS
D052/D053/D054 SC 555
D052/D053/D054 FIRMWARE LOADING ISSUES
D101/D102/D103 DRIVERS
D101/D102/D103 FIRMWARE LOADING ISSUES
G148 SC 501
G148 SC 865
G178 FIRMWARE LOADING ISSUES
A257/A269/B023 PARTS
B070/B071 PUNCH HOLE POSITION
B147/B149/B190 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B222/B224/G878 BLURRED IMAGE
B222/B224/G878 BLURRED IMAGE
B222/B224/G878 LIGHT/FADED IMAGE
B222/B224/G878 SC 396
B222/B224/G878 SC 396
B222/B224/G878 SC 396
B222/B224/G878 SC 396
B222/B224/G878 BLURRED IMAGE
B230/B237 JAM CODE 025
B246/B248/B249 JAM CODE 165
B246/B248/B249 INTERMITTENTLY POWERS OFF OR DOES NOT
RECOGNIZE THE PRINTER
D009/D011/D012/D013 JAM CODE 062
Product Family Problem Desc
D009/D011/D012/D013 JAM CODE 062

D027/D029 SC 361
D052/D053/D054 SC 542
D101/D102/D103 KEY COUNTER INFORMATION
D101/D102/D103 WRINKLED OR CREASED COPIES
G126 SC 550
G152 COUNTER ISSUES
G178 SC 208
B222/B224/G878 SP MODES ARE IN JAPENESE
B230/B237 JAM CODE 164
B234/B235/B236 BOOKLETMAKER SERVICE CODES

B246/B248/B249 TONER WASTE / SPILL / LEAK


C267 JAM B
D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D027/D029 PRINT JOB NOT PRINTING
D052/D053/D054 TONER WASTE / SPILL / LEAK
D101/D102/D103 STAMP DATA QUESTIONS
G060/G080/G082 SC 680
G060/G080/G082 SC 680
G060/G080/G082 SC 680
G060/G080/G082 SC 680
G104/G160/G190 SC 270
B140-B143/B163/B228 KEY COUNTER INFORMATION

B222/B224/G878 FAX FORWARDING QUESTIONS


D023/D025 SC 997
D023/D025 FAX OPTION NOT RECOGNIZED
D023/D025 FAX OPTION NOT RECOGNIZED
D023/D025 JAM BYPASS
D027/D029 FAX FORWARDING QUESTIONS
D101/D102/D103 PRINT JOB NOT PRINTING
G178 SC 485
Product Family Problem Desc
G178 SC 485
G178 SC 486
G178 SC 486
G178 SC 489
G178 SC 490
G178 SC 490
G178 SC 490
G178 SC 490
G178 SC 490
G178 SC 490
G178 SC 490
G178 SC 490
G178 SC 490
G178 SC 490
G178 SC 490
G178 SC 490
G178 SC 490
B064/B065 NETWORK ERRORS
B132/B200 LIGHT/FADED IMAGE
B264/B265 JAM CODE 014
B264/B265 JAM CODE 014
B273/G959/G960 REPORTS ON/OFF

B273/G959/G960 REPORTS ON/OFF

B273/G959/G960 REPORTS ON/OFF

B273/G959/G960 REPORTS ON/OFF

B273/G959/G960 USER TOOLS

B276/B277 FACSIMILE FEATURES


D014/D015 ADD TONER CONDITION
D014/D015 DRIVERS
D017/D018/D019/D020 USER TOOLS
Product Family Problem Desc
D017/D018/D019/D020 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
D027/D029 FIERY
D027/D029 FIERY
D037/D038/D041 PRINT JOB NOT PRINTING
D037/D038/D041 NUMBER OF RINGS UNTIL CALL IS DETECTED
D052/D053/D054 CREASING
G104 BLANK IMAGE-ENTIRE PAGE
G165/G166/G167 CONTROLLER CONFIG/INSTALL

G165/G166/G167 CONTROLLER CONFIG/INSTALL

G178 SC 601
G178 PERFECTBINDER - LOW PERFORMANCE MODE

A292/A293/B098 PAPER SIZE QUESTIONS


A292/A293/B098 LIGHT/FADED IMAGE
B246/B248/B249 PLEASE WAIT - NO FUSER LAMPS
A153-A162/A204-A214 LIGHT/FADED IMAGE
B003/B004/B006/B007 PRINT OPTION NOT RECOGNIZED
B003/B004/B006/B007 PRINT OPTION NOT RECOGNIZED

B003/B004/B006/B007 PRINT OPTION NOT RECOGNIZED


B064/B065 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B079/082/135/138/182/ JAMS WHEN USING COIN BOX OR CARD
183 READER
B132/B200 GENERAL INFORMATION
B295/B297 SC 610
B295/B297 SC 610
B295/B297 SC 610
D017/D018/D019/D020 CANNOT PRINT ACROSS NETWORK

D027/D029 SC 670
D027/D029 SC 670
H555/H556/H557 RX PROBLEM
Product Family Problem Desc
H555/H556/H557 NO DIAL TONE
B140-B143/B163/B228 SC 611
B230/B237 TRANSFER BELT ISSUES
D023/D025 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D052/D053/D054 INSTALLATION QUESTIONS
G148 DRIVERS
B079/082/135/138/182/ JAM CODE 028
183
B079/082/135/138/182/ JAM C
183
B079/082/135/138/182/ JAM CODE 028
183
B125 PARTS
B205/B209 SC 860
B205/B209 SC 860
B205/B209 SC 860
B222/B224/G878 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 11 X 17 DOUBLE COUNT ISSUES
D027/D029 STAMP FUNCTION - CANNOT SELECT
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D037/D038/D041 SC 796
D101/D102/D103 JAM CODE 003
G104 SC 366
G104 SC 365
A175/A176/A177/A220 SC 600
B039/B040/B043/B120 KEY OPERATOR CODE QUESTIONS
B132/B200 SCANNING DOES NOT FUNCTION
B140-B143/B163/B228 DJ 03
B140-B143/B163/B228 DJ 03
B140-B143/B163/B228 DJ 03
Product Family Problem Desc
B140-B143/B163/B228 PASSWORDS
B140-B143/B163/B228 BLANK IMAGE-ENTIRE PAGE
B222/B224/G878 COLOR INCORRECT
B234/B235/B236 PRINT OPTION NOT RECOGNIZED
B295/B297 SUPPLIES
B295/B297 SUPPLIES
D009/D011/D012/D013 JAM CODE 019

D009/D011/D012/D013 SC 672

D014/D015 ADD TONER CONDITION


D014/D015 SC 816
D017/D018/D019/D020 SC 865

D037/D038/D041 SC 839
D037/D038/D041 SC 787
D037/D038/D041 SC 787
D037/D038/D041 SC 788
D037/D038/D041 SC 788
D037/D038/D041 SC 789
D037/D038/D041 SC 789
D037/D038/D041 SC 799
D037/D038/D041 SC 300
D037/D038/D041 SC 300
D037/D038/D041 SC 300
D037/D038/D041 SC 301
D037/D038/D041 SC 301
D037/D038/D041 SC 301
D037/D038/D041 SC 302
D037/D038/D041 SC 302
D037/D038/D041 SC 302
D037/D038/D041 SC 303
D037/D038/D041 SC 303
D037/D038/D041 SC 303
Product Family Problem Desc
D037/D038/D041 SC 325

D037/D038/D041 SC 325

D037/D038/D041 SC 360

D037/D038/D041 SC 361

D037/D038/D041 SC 362

D037/D038/D041 SC 363

D037/D038/D041 SC 363
D037/D038/D041 SC 362
D037/D038/D041 SC 361
D037/D038/D041 SC 360
D037/D038/D041 SC 360
D037/D038/D041 SC 361
D037/D038/D041 SC 362
D037/D038/D041 SC 363
D037/D038/D041 SC 363
D037/D038/D041 SC 362
D037/D038/D041 SC 361
D037/D038/D041 SC 360
D037/D038/D041 SC 364
D037/D038/D041 SC 365
D037/D038/D041 SC 366
D037/D038/D041 SC 367
D037/D038/D041 SC 367
D037/D038/D041 SC 366
D037/D038/D041 SC 365
D037/D038/D041 SC 364
D037/D038/D041 SC 364
D037/D038/D041 SC 365
D037/D038/D041 SC 366
D037/D038/D041 SC 367
Product Family Problem Desc
D037/D038/D041 SC 367

D037/D038/D041 SC 366

D037/D038/D041 SC 365

D037/D038/D041 SC 364

D037/D038/D041 SC 372
D037/D038/D041 SC 372
D037/D038/D041 SC 373
D037/D038/D041 SC 373
D037/D038/D041 SC 374
D037/D038/D041 SC 374
D037/D038/D041 SC 375
D037/D038/D041 SC 375
D037/D038/D041 SC 380
D037/D038/D041 SC 380
D037/D038/D041 SC 381
D037/D038/D041 SC 381
D037/D038/D041 SC 396
D037/D038/D041 SC 396
D037/D038/D041 SC 396
D037/D038/D041 SC 397
D037/D038/D041 SC 397
D037/D038/D041 SC 397
D052/D053/D054 LCT LIFT ISSUES
D052/D053/D054 TX PROBLEM
D052/D053/D054 SCANNER CONFIGURATION
D101/D102/D103 TOUCH SCREEN CALIBRATION
G060/G080/G082 SC 621
G060/G080/G082 SC 621
G060/G080/G082 SC 621
G178 FUSER WEB MESSAGE
B132/B200 STAMP DATA QUESTIONS
Product Family Problem Desc
B174 PCU COUNTER QUESTIONS
B222/B224/G878 JAM CODE 020
B264/B265 ERRATIC ELECTRICAL PROBLEMS
D014/D015 FINISHER - STACKING POORLY ON SHIFT TRAY

D017/D018/D019/D020 SC 824

D037/D038/D041 SC 671
D037/D038/D041 SC 671
D052/D053/D054 KEY COUNTER INFORMATION
D052/D053/D054 JAM CODE 008
G148 DRUM CONTINUES TO TURN
B147/B149/B190 SC 230
B147/B149/B190 SC 230
B147/B149/B190 SC 230
B147/B149/B190 SC 230
B230/B237 NOISE
B262/B284/B288/B292 CANNOT PRINT ACROSS NETWORK
D009/D011/D012/D013 G 3 KIT INSTALLATION / ISSUES

A174 BLANK IMAGE-PARTIAL/SPORATIC


B132/B200 JAM CODE 016
B132/B200 SC 445
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 TANDEM TRAY ISSUES
B246/B248/B249 SC 402
B259/B260/B261 USER TOOLS
B295/B297 @ REMOTE

C229/C233/C239 OPERATION PANEL DISPLAY'S FOREIGN


LANGUAGE
C231/C237/C238/C248 CONTROLLER CONFIG/INSTALL

C231/C237/C238/C248 E 00
C231/C237/C238/C248 E 00
C231/C237/C238/C248 E 00
Product Family Problem Desc
C231/C237/C238/C248 JAM E
C231/C237/C238/C248 JAM E
C231/C237/C238/C248 E 23
C231/C237/C238/C248 E 23
C231/C237/C238/C248 E 02
C231/C237/C238/C248 E 02
C231/C237/C238/C248 E 02
C231/C237/C238/C248 E 02
C231/C237/C238/C248 E 02
C231/C237/C238/C248 REGISTRATION SIDE TO SIDE INCORRECT
C231/C237/C238/C248 REGISTRATION SIDE TO SIDE INCORRECT
C262/C265 LIGHT/FADED IMAGE
D007/D008 TX PROBLEM
D017/D018/D019/D020 TX PROBLEM

D017/D018/D019/D020 REPORTS ON/OFF

D027/D029 REPORTS ON/OFF


D027/D029 SC 863
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D101/D102/D103 COPYING IS DISPLAYED - NO OPERATION
G147 SC 670
G147 SC 670
G147 SC 670
B132/B200 LINES WHITE / LEAD TO TRAIL
B132/B200 JITTER/BANDING
B132/B200 JITTER/BANDING
B132/B200 GENERAL INFORMATION

B234/B235/B236 SC 350
D014/D015 LAN FAX INSTALL QUESTIONS
D014/D015 SC 672
D017/D018/D019/D020 SC 901
Product Family Problem Desc
G179 GENERAL INFORMATION

A153-A162/A204-A214 SC 940
B132/B200 DISTORTED IMAGE-DIGITIZED
B140-B143/B163/B228 RESET TANDAM TRAY DISPLAYED
B140-B143/B163/B228 SCANNER CONFIGURATION
B234/B235/B236 FIRMWARE LOADING ISSUES
D014/D015 JAM CODE 071
D014/D015 SCAN TO FOLDER
D014/D015 SD CARD QUESTIONS

D052/D053/D054 SC 144
D052/D053/D054 SC 144
D101/D102/D103 FINISHER INSTALL ISSUES

G178 SC 363

B178/B180/B202 ALL FILES GO INTO MEMORY


B178/B180/B202 ALL FILES GO INTO MEMORY
D017/D018/D019/D020 SC 798

D017/D018/D019/D020 SC 798

D023/D025 GENERAL INFORMATION


D101/D102/D103 SUPPLIES
G178 SC 357
B234/B235/B236 BLOWN FUSE
D052/D053/D054 JAM CODE 105

D052/D053/D054 JAM CODE 145


D052/D053/D054 SC 764
G160/G161 SC 818
G160/G161 SC 818
G178 SC 492
G178 SC 492
Product Family Problem Desc
G178 SC 493
G178 SC 493
G178 SC 494
G178 SC 494
G178 SC 495
G178 SC 495
G178 SC 496
G178 SC 496
G178 SC 496
G178 SC 496

G178 SC 496

G178 SC 496

G178 SC 496
G178 SC 496
G178 SC 496
G178 SC 496
G178 SC 496
G178 SC 496
A109/A172/A199 PARTS
B070/B071 STAMP DATA QUESTIONS
B132/B200 REGISTRATION INCORRECT
B140-B143/B163/B228 JAM CODE 015
B140-B143/B163/B228 JAM CODE 015
B140-B143/B163/B228 PARTS
B147/B149/B190 SC 195
B147/B149/B190 SC 195
B147/B149/B190 SC 195
B222/B224/G878 ADDRESS BOOK ERRORS

B234/B235/B236 JAM CODE 003


B234/B235/B236 SET IS FOLDED INCORRECTLY
Product Family Problem Desc
B262/B284/B288/B292 NETWORK DEVICES

B262/B284/B288/B292 NETWORK DEVICES


B273/G959/G960 NETWORK DEVICES
D009/D011/D012/D013 NETWORK DEVICES

D010 NETWORK DEVICES

D010 NETWORK DEVICES


D014/D015 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
D014/D015 JAM D
D014/D015 CANNOT PRINT ACROSS NETWORK
D014/D015 NETWORK DEVICES

D017/D018/D019/D020 NETWORK DEVICES

D023/D025 ERRATIC ELECTRICAL PROBLEMS


D027/D029 KEY COUNTER INFORMATION
D052/D053/D054 SC 743
D101/D102/D103 ADDRESS BOOK
D101/D102/D103 SPECIFICATIONS
G104/G160/G190 NETWORK DEVICES

G104/G160/G190 NETWORK DEVICES

G176/G177 NETWORK DEVICES

G176/G177 NETWORK DEVICES

G178 DRUM DAMAGE


G178 FIRMWARE LOADING ISSUES
G179 NETWORK DEVICES

G188/G189 NETWORK DEVICES

G426 SPECIFICATIONS
J012/J013/J014 NETWORK DEVICES
Product Family Problem Desc
J016 NETWORK DEVICES
M000/M009 NETWORK DEVICES
A230/A231/A232 PASSWORDS
A283/A284 PASSWORDS
A292/A293/B098 NETWORK DEVICES
A294/A295 NETWORK DEVICES
B003/B004/B006/B007 NETWORK DEVICES
B022/B027 NETWORK DEVICES
B039/B040/B043/B120 PASSWORDS
B044/B045/B046 PASSWORDS
B051/B052/B156 NETWORK DEVICES
B051/B052/B156 NETWORK DEVICES

B064/B065 NETWORK DEVICES

B070/B071 NETWORK DEVICES

B070/B071 NETWORK DEVICES


B079/082/135/138/182/ NETWORK DEVICES
183
B079/082/135/138/182/ NETWORK DEVICES
183
B121/B122/B123 NETWORK DEVICES

B121/B122/B123 NETWORK DEVICES


B129/B130/B168 NETWORK DEVICES
B129/B130/B168 NETWORK DEVICES

B132/B200 NETWORK DEVICES

B140-B143/B163/B228 NETWORK DEVICES

B140-B143/B163/B228 NETWORK DEVICES


B147/B149/B190 NETWORK DEVICES

B147/B149/B190 NETWORK DEVICES


B173 NETWORK DEVICES
Product Family Problem Desc
B174 NETWORK DEVICES
B178/B180/B202 NETWORK DEVICES

B205/B209 NETWORK DEVICES

B222/B224/G878 NETWORK DEVICES

B229 NETWORK DEVICES

B230/B237 NETWORK DEVICES

B234/B235/B236 NETWORK DEVICES

B246/B248/B249 NETWORK DEVICES

B259/B260/B261 NETWORK DEVICES

B259/B260/B261 NETWORK DEVICES


B264/B265 NETWORK DEVICES

B276/B277 NETWORK DEVICES

B286/B289 NETWORK DEVICES

B291/B296 NETWORK DEVICES

D007/D008 NETWORK DEVICES

D014/D015 INSTALLATION QUESTIONS


D037/D038/D041 0-20
D037/D038/D041 0-20
D037/D038/D041 0-20
D037/D038/D041 0-20
D037/D038/D041 0-21
D037/D038/D041 0-21
D037/D038/D041 0-21
D037/D038/D041 0-22
Product Family Problem Desc
D037/D038/D041 00-88

D037/D038/D041 00-88

D037/D038/D041 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
D037/D038/D041 0-80

D037/D038/D041 0-80

D037/D038/D041 0-80

D037/D038/D041 0-82

D037/D038/D041 0-82

D037/D038/D041 0-82

D037/D038/D041 0-83

D037/D038/D041 0-83

D037/D038/D041 0-83

D037/D038/D041 02-12 CODE


D037/D038/D041 0-00
D037/D038/D041 0-00

D037/D038/D041 0-00
D037/D038/D041 0-00
D037/D038/D041 0-04
D037/D038/D041 0-04

D037/D038/D041 0-04
D037/D038/D041 0-05
D037/D038/D041 0-05
D037/D038/D041 0-05
Product Family Problem Desc
D037/D038/D041 0-05

D037/D038/D041 0-07

D037/D038/D041 0-07
D037/D038/D041 0-07
D037/D038/D041 0-07
D037/D038/D041 0-07
D037/D038/D041 0-07

D037/D038/D041 05-10 CODE


D037/D038/D041 02-50 CODE
D037/D038/D041 02-50 CODE
D037/D038/D041 VOLUME ADJUSTMENT

D037/D038/D041 06-06 CODE


D037/D038/D041 06-06 CODE
D037/D038/D041 06-06 CODE
D037/D038/D041 06-21 CODE

D037/D038/D041 06-21 CODE

D037/D038/D041 06-21 CODE


D037/D038/D041 14-33, NO MAIL ADDRESS FOR MACHINE
D037/D038/D041 15-03
D037/D038/D041 15-03
D037/D038/D041 FAX FORWARDING QUESTIONS
D037/D038/D041 FAX FORWARDING QUESTIONS
D037/D038/D041 FAX FORWARDING QUESTIONS

D037/D038/D041 FAX FORWARDING QUESTIONS

D037/D038/D041 ALL FILES GO INTO MEMORY


D037/D038/D041 FAX OPTION NOT RECOGNIZED
D037/D038/D041 FAX OPTION NOT RECOGNIZED
D037/D038/D041 FAX OPTION NOT RECOGNIZED
Product Family Problem Desc
D037/D038/D041 FAX OPTION NOT RECOGNIZED
D037/D038/D041 PROBLEM DIALING LONG DISTANCE CALLS
D037/D038/D041 PROBLEM DIALING LONG DISTANCE CALLS
D037/D038/D041 PROBLEM DIALING LONG DISTANCE CALLS
D037/D038/D041 PROBLEM DIALING LONG DISTANCE CALLS
D037/D038/D041 TRANSMIT/ TX IMAGE REDUCED
D037/D038/D041 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
D037/D038/D041 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D037/D038/D041 PASSWORDS

D037/D038/D041 PASSWORDS
D037/D038/D041 CANNOT SCAN TO E-MAIL
D037/D038/D041 CANNOT SCAN TO E-MAIL

D037/D038/D041 CANNOT SCAN TO E-MAIL


D037/D038/D041 CANNOT SCAN TO E-MAIL
D037/D038/D041 CANNOT SCAN TO E-MAIL

D037/D038/D041 CANNOT SCAN TO E-MAIL

D037/D038/D041 CANNOT SCAN TO E-MAIL

D037/D038/D041 CANNOT SCAN TO E-MAIL


D052/D053/D054 SC 555
D052/D053/D054 SC 555
D052/D053/D054 SC 555
D052/D053/D054 SC 555
D052/D053/D054 NETWORK DEVICES

D101/D102/D103 NETWORK DEVICES

G031/G032/G049/G054 NETWORK DEVICES

G038/G062 NETWORK DEVICES


Product Family Problem Desc
G056/G058/G073/G074 NETWORK DEVICES

G056/G058/G073/G074 NETWORK DEVICES

G056/G058/G073/G074 NETWORK DEVICES

G060/G080/G082 NETWORK DEVICES


G060/G080/G082 NETWORK DEVICES
G060/G080/G082 NETWORK DEVICES

G065 NETWORK DEVICES


G071 NETWORK DEVICES

G071 NETWORK DEVICES


G081/G120/G121/G122 NETWORK DEVICES

G081/G120/G121/G122 NETWORK DEVICES

G091/G094/G095/G112- NETWORK DEVICES


G116
G091/G094/G095/G112- NETWORK DEVICES
G116
G091/G094/G095/G112- NETWORK DEVICES
G116
G126 NETWORK DEVICES

G130/G131 NETWORK DEVICES

G133 NETWORK DEVICES

G144/G145 NETWORK DEVICES


G147 NETWORK DEVICES

G148 NETWORK DEVICES

G157 NETWORK DEVICES


G158 NETWORK DEVICES
Product Family Problem Desc
G160/G161 NETWORK DEVICES

G180 NETWORK DEVICES

H321 NETWORK DEVICES


D017/D018/D019/D020 SC 829

D017/D018/D019/D020 SC 829

D037/D038/D041 SC 867
B051/B052/B156 NETWORK DEVICES
B064/B065 NETWORK DEVICES
B132/B200 NETWORK DEVICES
B178/B180/B202 NETWORK DEVICES
B188 SC 670
B188 DOC SERVER ISSUES
B188 SC 411
B188 JAM CODE 004
B188 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B188 ADD TONER CONDITION
B188 ADD TONER CONDITION
B188 ADD TONER CONDITION
B188 APS NOT FUNCTIONING CORRECTLY

B188 APS NOT FUNCTIONING CORRECTLY


B188 CLOSE DOORS/COVERS INDICATION
B188 DEAD MACHINE, NO OPERATION
B188 MEMORY QUESTIONS
B188 OPERATION PANEL DISPLAYS METRIC SIZES
B188 PLEASE WAIT FUSER UP TO TEMP
B188 BACKGROUND-DIRTY/GRAY
B188 BACKGROUND-DIRTY/GRAY
B188 BACKGROUND-DIRTY/GRAY
B188 BACKGROUND-DIRTY/GRAY
B188 BACKGROUND-DIRTY/GRAY
Product Family Problem Desc
B188 BACKGROUND-DIRTY/GRAY
B188 LIGHT/FADED IMAGE
B188 LIGHT/FADED IMAGE
B188 LIGHT/FADED IMAGE
B188 LINES BLACK / LEAD TO TRAIL
B188 LINES BLACK / LEAD TO TRAIL
B188 POOR FUSING
B188 REGISTRATION SIDE TO SIDE INCORRECT
B188 SPOTS-BLACK
B188 SPOTS-BLACK
B188 NOISE
B188 PART DAMAGE
B188 CONTROLLER ERROR

B188 ERROR MESSAGES


B188 PASSWORDS
B188 PRINT OPTION NOT RECOGNIZED
B188 SC 302
B188 SC 303
B188 SC 353
B188 SC 353
B188 SC 542
B188 SC 547
B188 SC 991
B188 CONTROLLER CONFIG/INSTALL

B188 SC 955
B188 SC 345
B188 SC 549
B188 SC 192
B188 SC 353
B188 SC 353
B188 SC 353
B188 CONTROLLER ERROR
Product Family Problem Desc
B188 SC 995
B188 SC 955
B188 SC 401
B188 SW APPLICATION ERRORS
B188 SC 870
B188 LIGHT/FADED IMAGE
B188 SC 143
B188 SC 143
B188 SC 143
B188 SC 143
B188 SC 143
B188 SC 143
B188 SC 191
B188 SC 191
B188 SC 300
B188 SC 300
B188 SC 300
B188 SC 303
B188 SC 303
B188 SC 303
B188 SC 305
B188 SC 305
B188 SC 305
B188 SC 305
B188 SC 345
B188 SC 345
B188 SC 350
B188 SC 350
B188 SC 350
B188 SC 350
B188 SC 350
B188 SC 350
B188 SC 351
B188 SC 351
Product Family Problem Desc
B188 SC 351
B188 SC 351
B188 SC 351
B188 SC 351
B188 SC 352
B188 SC 352
B188 SC 352
B188 SC 352
B188 SC 352
B188 SC 352
B188 SC 353
B188 SC 353
B188 SC 353
B188 SC 353
B188 SC 354
B188 SC 354
B188 SC 354
B188 SC 354
B188 SC 354
B188 SC 354
B188 SC 401
B188 SC 401
B188 SC 401
B188 SC 411
B188 SC 411
B188 SC 440
B188 SC 440
B188 SC 440
B188 SC 503
B188 SC 503
B188 SC 503
B188 SC 503
B188 SC 503
B188 SC 504
Product Family Problem Desc
B188 SC 504
B188 SC 504
B188 SC 504
B188 SC 504
B188 SC 504
B188 SC 503
B188 SC 506
B188 SC 506
B188 SC 506
B188 SC 507
B188 SC 507
B188 SC 507
B188 SC 531
B188 SC 531
B188 SC 531
B188 SC 532
B188 SC 532
B188 SC 532
B188 SC 533
B188 SC 533
B188 SC 533
B188 SC 533
B188 SC 532
B188 SC 534
B188 SC 534
B188 SC 534
B188 SC 534
B188 SC 535
B188 SC 535
B188 SC 535
B188 SC 535
B188 SC 541
B188 SC 541
B188 SC 541
Product Family Problem Desc
B188 SC 542
B188 SC 542
B188 SC 542
B188 SC 542
B188 SC 543
B188 SC 543
B188 SC 543
B188 SC 543
B188 SC 544
B188 SC 544
B188 SC 544
B188 SC 544
B188 SC 545
B188 SC 545
B188 SC 545
B188 SC 546
B188 SC 546
B188 SC 547
B188 SC 547
B188 SC 547
B188 SC 549
B188 SC 549
B188 SC 591
B188 SC 591
B188 SC 592
B188 SC 952
B188 SC 592
B188 SC 592
B188 SC 592
B188 SC 593
B188 SC 593
B188 SC 593
B188 SC 593
B188 SC 630
Product Family Problem Desc
B188 SC 632
B188 SC 633
B188 SC 634
B188 SC 635
B188 SC 635
B188 SC 670
B188 SC 670
B188 SC 670
B188 SC 672
B188 SC 672
B188 SC 672
B188 SC 672
B188 SC 818
B188 SC 818
B188 SC 818
B188 SC 819
B188 SC 819
B188 SC 819
B188 SC 819
B188 SC 820
B188 SC 820
B188 SC 821
B188 SC 822
B188 SC 822
B188 SC 822
B188 SC 823
B188 SC 823
B188 SC 823
B188 SC 824
B188 SC 824
B188 SC 824
B188 SC 826
B188 SC 826
B188 SC 827
Product Family Problem Desc
B188 SC 827
B188 SC 828
B188 SC 828
B188 SC 828
B188 SC 829
B188 SC 829
B188 SC 838
B188 SC 850
B188 SC 850
B188 SC 850
B188 SC 851
B188 SC 851
B188 SC 853
B188 SC 854
B188 SC 855
B188 SC 855
B188 SC 856
B188 SC 856
B188 SC 857
B188 SC 857
B188 SC 860
B188 SC 860
B188 SC 860
B188 SC 861
B188 SC 861
B188 SC 861
B188 SC 863
B188 SC 864
B188 SC 864
B188 SC 865
B188 SC 865
B188 SC 866
B188 SC 867
B188 SC 868
Product Family Problem Desc
B188 SC 868
B188 SC 868
B188 SC 870
B188 SC 870
B188 SC 873
B188 SC 873
B188 SC 874
B188 SC 874
B188 SC 875
B188 SC 880
B188 SC 900
B188 SC 900
B188 SC 901
B188 SC 901
B188 SC 901
B188 SC 910
B188 SC 911
B188 SC 912
B188 SC 913
B188 SC 914
B188 SC 910
B188 SC 911
B188 SC 912
B188 SC 913
B188 SC 914
B188 SC 919
B188 SC 920
B188 SC 920
B188 SC 921
B188 SC 925
B188 SC 954
B188 SC 954
B188 SC 964
B188 SC 965
Product Family Problem Desc
B188 SC 990
B188 SC 992
B188 SC 997
B188 SC 997
B188 SC 998
B188 SC 998
B188 SC 542
B188 SC 303
B188 SC 401
B188 CONTROLLER CONFIG/INSTALL
B188 CONTROLLER CONFIG/INSTALL
B188 E 44
B188 SPECIFICATIONS
B188 THROUGH PUT QUESTIONS
B188 SC 351
B188 SPOTS-BLACK
B188 FIRMWARE LOADING ISSUES

B205/B209 NETWORK DEVICES


B222/B224/G878 NETWORK DEVICES
B229 NETWORK DEVICES
B230/B237 NETWORK DEVICES
B234/B235/B236 NETWORK DEVICES
B246/B248/B249 NETWORK DEVICES
B264/B265 NUMBER OF RINGS UNTIL CALL IS DETECTED
B264/B265 NETWORK DEVICES
B276/B277 NETWORK DEVICES
B286/B289 NETWORK DEVICES
B291/B296 NETWORK DEVICES
D007/D008 NETWORK DEVICES
D027/D029 SC 763
D027/D029 GENERAL INFORMATION
D037/D038/D041 PAPER TRAY SELECTION FOR FAX
D052/D053/D054 NETWORK DEVICES
Product Family Problem Desc
D101/D102/D103 NETWORK DEVICES
G060/G080/G082 SC 542
G126 NETWORK DEVICES
G133 NETWORK DEVICES
G147 NETWORK DEVICES
G148 NETWORK DEVICES
G158 NETWORK DEVICES
G160/G161 NETWORK DEVICES
G180 NETWORK DEVICES
A292/A293/B098 PLEASE WAIT FUSER UP TO TEMP
A292/A293/B098 PASSWORDS
A294/A295 FIRMWARE LOADING ISSUES
B070/B071 SC 919
B121/B122/B123 CANNOT SCAN TO LOCAL PC
B121/B122/B123 SCAN TO FOLDER
B132/B200 SD CARD QUESTIONS
B132/B200 PCU COUNTER QUESTIONS
B140-B143/B163/B228 SC 322
B140-B143/B163/B228 SC 542
B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 SC 797-19
C269 RESET THE DUPLEX UNIT
D014/D015 SC 534
D017/D018/D019/D020 COPYING IS DISPLAYED - NO OPERATION

D101/D102/D103 FIRMWARE LOADING ISSUES


D101/D102/D103 RINGBINDER - NOT RECOGNIZED
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 SC 797-19
H915/H916 USER TOOLS

B222/B224/G878 DF FEED IN JAMS


B234/B235/B236 FIRMWARE UPDATES
B246/B248/B249 JAM CODE 013
B246/B248/B249 JAM CODE 013
Product Family Problem Desc
D014/D015 COUNTER ISSUES
D027/D029 SC 503
D027/D029 SP MODES
D101/D102/D103 SPOTS-BLACK
D101/D102/D103 USER TOOLS
B003/B004/B006/B007 SC 352
B003/B004/B006/B007 SC 352
B003/B004/B006/B007 SC 352
B003/B004/B006/B007 SC 352
B003/B004/B006/B007 SC 352
B132/B200 FIRMWARE LOADING ISSUES
B132/B200 FIRMWARE LOADING ISSUES

B178/B180/B202 FAX LIGHT IS RED


B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 FIRMWARE LOADING ISSUES

B234/B235/B236 CONTROLLER ERROR


B246/B248/B249 FIRMWARE LOADING ISSUES
B246/B248/B249 FIRMWARE LOADING ISSUES

D014/D015 FIRMWARE LOADING ISSUES


D014/D015 FIRMWARE LOADING ISSUES
D014/D015 FIRMWARE LOADING ISSUES

D052/D053/D054 FIRMWARE LOADING ISSUES


D052/D053/D054 FIRMWARE LOADING ISSUES
D052/D053/D054 FIRMWARE LOADING ISSUES

D101/D102/D103 FIRMWARE LOADING ISSUES


D101/D102/D103 FIRMWARE LOADING ISSUES
D101/D102/D103 FIRMWARE LOADING ISSUES

G133 ERRATIC ELECTRICAL PROBLEMS


Product Family Problem Desc
G178 FIRMWARE LOADING ISSUES

A073/A074/A087/A088 WASTE TONER FULL DISPLAYED


B079/082/135/138/182/ SC 546
183
B140-B143/B163/B228 JAM CODE 066
B246/B248/B249 SYSTEM
D014/D015 LEGAL SIZE LCT TRAY QUESTIONS
D023/D025 USER TOOLS
D027/D029 ADF NOT RECOGNIZED
D027/D029 CANNOT PRINT ACROSS NETWORK

D037/D038/D041 SC 672
D037/D038/D041 SC 819
D037/D038/D041 SC 820
G178 SC 865
B064/B065 SCAN ROUTER ERRORS
B070/B071 SC 511
B132/B200 PARTS
B140-B143/B163/B228 PARTS
B246/B248/B249 POOR STACKING IN SHIFT TRAY
B262/B284/B288/B292 SC 120
B295/B297 NETWORK ERRORS
D014/D015 ACC ERROR
D014/D015 SCANNER FUNCTIONS
D014/D015 STACK FEED OUT TRAY JAM
D014/D015 STACK FEED OUT TRAY JAM
D027/D029 FAX FORWARDING QUESTIONS
G152 NO READY OR WAIT INDICATORS

G152 SC XX
G178 CONTROLLER CONFIG/INSTALL71340069
B051/B052/B156 SC 685
B051/B052/B156 SC 685
B051/B052/B156 SC 685
Product Family Problem Desc
B264/B265 TOUCH SCREEN CALIBRATION
B295/B297 SC 980
D009/D011/D012/D013 SC 824

D027/D029 COLOR MISSING


G188/G189 SP MODES
G188/G189 PAPER SIZE QUESTIONS
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B222/B224/G878 PARTS
D017/D018/D019/D020 SC 925

D017/D018/D019/D020 SC 925

D037/D038/D041 CONTROLLER CONFIG/INSTALL


D052/D053/D054 THROUGH PUT QUESTIONS
D101/D102/D103 JAM CODE 109
G133 PARTS
G150/G151 E 260
B222/B224/G878 INDICATORS/LIGHTS
B230/B237 SC 838
B230/B237 SC 838
D009/D011/D012/D013 PARTS

D009/D011/D012/D013 PARTS

D009/D011/D012/D013 PARTS

D014/D015 JAM CODE 066


D052/D053/D054 STAPLE POSITION GRAYED OUT
D052/D053/D054 FIRMWARE LOADING ISSUES
G126 FUSER WEB ISSUES
G133 SC 547
G133 SC 547
G133 SC 547
G133 SC 547
Product Family Problem Desc
B295/B297 TOUCH SCREEN CALIBRATION
B295/B297 SC 724
B295/B297 JAM CODE 028
G176/G177 SC 542
G176/G177 SC 542
G176/G177 SC 542
G176/G177 SC 542
G176/G177 SC 542
H556/H557 TX PROBLEM
B064/B065 COUNTER ISSUES
B140-B143/B163/B228 COUNTER ISSUES
B234/B235/B236 COUNTER ISSUES
B234/B235/B236 PARTS
B234/B235/B236 PARTS
B246/B248/B249 COUNTER ISSUES
C262/C265 INK LEAK/SUPPLY
D014/D015 E 44
D014/D015 SCANNER CONFIGURATION

D052/D053/D054 COUNTER ISSUES


D052/D053/D054 JAM CODE 023
D052/D053/D054 SC 873
D052/D053/D054 SC 873
D101/D102/D103 COUNTER ISSUES
G150/G151 PLEASE WAIT FUSER UP TO TEMP
G152 SC XX
G178 @ REMOTE
B121/B122/B123 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B147/B149/B190 ADDRESS BOOK
B230/B237 SC 303
B230/B237 SC 303
B230/B237 SC 303
B230/B237 SC 303
B262/B284/B288/B292 TX PROBLEM
Product Family Problem Desc
D027/D029 SC 144
B132/B200 SC 285
B132/B200 ERRATIC ELECTRICAL PROBLEMS
B132/B200 PART DAMAGE
B140-B143/B163/B228 SC 510
B234/B235/B236 BLURRED IMAGE
C272 E 00
C272 E 00
C272 E 01
C272 E 01
C272 E 01
C272 E 01
C272 E 02
C272 E 02
C272 E 02
C272 E 02
C272 E 04
C272 E 06
C272 E 06
C272 E 06
C272 E 06
C272 E 09
C272 E 09
C272 E 09
C272 E 10
C272 E 10
C272 E 10
C272 E 12
C272 E 12
C272 E 12
C272 E 13
C272 E 13
C272 E 13
C272 E 17
Product Family Problem Desc
C272 E 17
C272 E 18
C272 E 21
C272 E 21
C272 E 22
C272 E 22
C272 E 23
C272 E 23
C272 E 22
C272 E 21
C272 E 24
C272 E 24
C272 E 40
C272 E 40
C272 E 40
C272 E 41
C272 E 41
C272 E 42
C272 E 42
C272 E 43
C272 E 43
C272 E 44
C272 E 47
C272 E 47
C272 E 50
C272 E 51
C272 E 61
C272 E 61
C272 E 23
C272 E 21
C272 E 24
C272 E 22
C272 MASTER EJECT JAMS
C272 E 12
Product Family Problem Desc
C272 JAM D
C272 JAM B
C272 JAM B
C272 JAM B
C272 JAM C
D014/D015 SD CARD QUESTIONS
D023/D025 SC 681
D023/D025 SC 681
D023/D025 SC 681
D023/D025 SC 681
D023/D025 SC 681
D052/D053/D054 IMAGE OF FAX NOT APPEARING ON REPORTS

D052/D053/D054 SC 730
D052/D053/D054 NETWORK ERRORS

D052/D053/D054 PAPER CASSETTES


D101/D102/D103 IMAGE SHIFTING
D101/D102/D103 QUICK DIAL TABLE CANNOT BE USED NOW
D101/D102/D103 SC 792-18
G178 JAM CODE 122
B064/B065 OPERATION PANEL DISPLAYS - FOUR TRAYS
B132/B200 INSTALLATION QUESTIONS
B132/B200 NO POWER
B132/B200 DOES NOT RECOGNIZE FINISHER WITH GBC
STREAMPUNCH INSTALLED
B132/B200 GBC ENTRANCE JAMS
B222/B224/G878 SC 529
B222/B224/G878 SC 529
B222/B224/G878 SC 529
B222/B224/G878 SC 529
B222/B224/G878 SC 529
B234/B235/B236 PUNCH QUESTIONS

C272 E 00
Product Family Problem Desc
C272 JAM B
C272 E 00
C272 TRAY DOES NOT LIFT
C272 IMAGE SHIFTING
C272 IMAGE SHIFTING
C272 JAM D
C272 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
C272 JAM D
C272 JAM A
C272 JAM A
C272 JAM A
C272 JAM A
C272 REVERSE SIDE DIRTY
C272 BLANK IMAGE-PARTIAL/SPORATIC
C272 JAM D
C272 E 01
C272 JAM D
C272 CLOSE DOORS/COVERS INDICATION
C272 DEAD MACHINE, NO OPERATION
C272 DEAD MACHINE, NO OPERATION
D009/D011/D012/D013 SC 557

D101/D102/D103 BOOKLETMAKER SERVICE CODES


D101/D102/D103 DEFORMED STAPLES
D101/D102/D103 SC 672
G178 SC 793
B246/B248/B249 SD CARD QUESTIONS
B295/B297 SC 545
B295/B297 SC 542
B295/B297 SC 542
B295/B297 SC 542
B295/B297 SC 542
B295/B297 SC 542
B295/B297 SC 542
Product Family Problem Desc
C267 ADD INK INDICATION ISSUES
C272 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
C272 MASTER EJECT JAMS
C272 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
C272 E 01
C272 DEAD MACHINE, NO OPERATION
C272 LINES BLACK / LEAD TO TRAIL
C272 LINES BLACK / LEAD TO TRAIL
C272 E 47
C272 E 13
C272 DEAD MACHINE, NO OPERATION
C272 E 47
C272 E 47
C272 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
C272 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
D010 CANNOT DETECT ORIGINAL
D017/D018/D019/D020 NO DIAL TONE

D052/D053/D054 DISTORTED IMAGE-DIGITIZED


B022/B027 JAM CODE 012
B064/B065 SC 864
B178/B180/B202 SC 201
B205/B209 PARTS
B234/B235/B236 SET IS FOLDED INCORRECTLY
B246/B248/B249 SC 542
D014/D015 PRINT JOB NOT PRINTING

D014/D015 SC 860

D037/D038/D041 SC 995
D067/D068/D069/D072 INSTALLATION QUESTIONS
Product Family Problem Desc
D101/D102/D103 SC 860
G104/G160/G190 COLORS MISALIGNED
G178 JITTER/BANDING
H321 ALL FILES GO INTO MEMORY
B222/B224/G878 INSTALLATION QUESTIONS
B264/B265 TOUCH SCREEN CALIBRATION
B291/B296 BACKGROUND-DIRTY/GRAY
B291/B296 BACKGROUND-DIRTY/GRAY
D009/D011/D012/D013 BACKGROUND-DIRTY/GRAY

D009/D011/D012/D013 SC 770

D009/D011/D012/D013 SC 770

D009/D011/D012/D013 SC 770

D009/D011/D012/D013 BACKGROUND-DIRTY/GRAY

D009/D011/D012/D013 WASTE TONER FULL DISPLAYED

D067/D068/D069/D072 NETWORK DEVICES

D067/D068/D069/D072 0-20

D067/D068/D069/D072 0-20

D067/D068/D069/D072 0-20

D067/D068/D069/D072 0-20

D067/D068/D069/D072 0-21

D067/D068/D069/D072 0-21

D067/D068/D069/D072 0-21

G081/G120/G121/G122 PCU COUNTER QUESTIONS


Product Family Problem Desc
B051/B052/B156 STREAKS
B205/B209 NO DIAL TONE
B205/B209 RX PROBLEM
B259/B260/B261 REPORTS ON/OFF
B276/B277 APS NOT FUNCTIONING CORRECTLY
D037/D038/D041 ADD TONER CONDITION
D037/D038/D041 JAM CODE 052
D037/D038/D041 JAM CODE 051
D037/D038/D041 JAM CODE 011
D037/D038/D041 JAM CODE 012
D037/D038/D041 SC 636
D067/D068/D069/D072 PAPER TRAY SELECTION FOR FAX

D067/D068/D069/D072 0-22

D067/D068/D069/D072 00-88

D067/D068/D069/D072 00-88

D067/D068/D069/D072 0-80

D067/D068/D069/D072 0-80

D067/D068/D069/D072 0-80

D067/D068/D069/D072 0-82

D067/D068/D069/D072 0-82

D067/D068/D069/D072 0-82

D067/D068/D069/D072 0-83

D067/D068/D069/D072 0-83

D067/D068/D069/D072 0-83
Product Family Problem Desc
D067/D068/D069/D072 02-12 CODE

D067/D068/D069/D072 0-00

D067/D068/D069/D072 0-00

D067/D068/D069/D072 0-00

D067/D068/D069/D072 0-00

D067/D068/D069/D072 0-04

D067/D068/D069/D072 0-04

D067/D068/D069/D072 0-04

D067/D068/D069/D072 0-05

D067/D068/D069/D072 0-05

D067/D068/D069/D072 0-05

D067/D068/D069/D072 0-05

D067/D068/D069/D072 0-07

D067/D068/D069/D072 0-07

D067/D068/D069/D072 0-07

D067/D068/D069/D072 0-07

D067/D068/D069/D072 0-07

D067/D068/D069/D072 0-07

D067/D068/D069/D072 05-10 CODE

D067/D068/D069/D072 02-50 CODE


Product Family Problem Desc
D067/D068/D069/D072 02-50 CODE

D067/D068/D069/D072 VOLUME ADJUSTMENT

D067/D068/D069/D072 06-06 CODE

D067/D068/D069/D072 06-06 CODE

D067/D068/D069/D072 06-06 CODE

D067/D068/D069/D072 06-21 CODE

D067/D068/D069/D072 06-21 CODE

D067/D068/D069/D072 06-21 CODE

D067/D068/D069/D072 14-33, NO MAIL ADDRESS FOR MACHINE

D067/D068/D069/D072 15-03

D067/D068/D069/D072 15-03

D067/D068/D069/D072 FAX FORWARDING QUESTIONS

D067/D068/D069/D072 FAX FORWARDING QUESTIONS

D067/D068/D069/D072 FAX FORWARDING QUESTIONS

D067/D068/D069/D072 FAX FORWARDING QUESTIONS

D067/D068/D069/D072 FAX FORWARDING QUESTIONS

D067/D068/D069/D072 6-Jun

D067/D068/D069/D072 6-Jun

D067/D068/D069/D072 6-Jun

D067/D068/D069/D072 ALL FILES GO INTO MEMORY


Product Family Problem Desc
D067/D068/D069/D072 DATE AND TIME SETTINGS

D067/D068/D069/D072 FAX OPTION NOT RECOGNIZED

D067/D068/D069/D072 FAX OPTION NOT RECOGNIZED

D067/D068/D069/D072 FAX OPTION NOT RECOGNIZED

D067/D068/D069/D072 FAX OPTION NOT RECOGNIZED

D067/D068/D069/D072 PROBLEM DIALING LONG DISTANCE CALLS

D067/D068/D069/D072 PROBLEM DIALING LONG DISTANCE CALLS

D067/D068/D069/D072 PROBLEM DIALING LONG DISTANCE CALLS

D067/D068/D069/D072 PROBLEM DIALING LONG DISTANCE CALLS

D067/D068/D069/D072 TRANSMIT/ TX IMAGE REDUCED

D067/D068/D069/D072 TX REPORT NOT PRINTING WHEN BIT SW ARE


SET CORRECTLY
D067/D068/D069/D072 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D067/D068/D069/D072 NUMBER OF RINGS UNTIL CALL IS DETECTED

D067/D068/D069/D072 REVERSE SIDE DIRTY

D067/D068/D069/D072 PASSWORDS

D067/D068/D069/D072 PASSWORDS

D067/D068/D069/D072 PASSWORDS

D067/D068/D069/D072 PASSWORDS

D067/D068/D069/D072 PASSWORDS

D067/D068/D069/D072 CANNOT SCAN TO E-MAIL


Product Family Problem Desc
D067/D068/D069/D072 CANNOT SCAN TO E-MAIL

D067/D068/D069/D072 CANNOT SCAN TO E-MAIL

D067/D068/D069/D072 CANNOT SCAN TO E-MAIL

D067/D068/D069/D072 CANNOT SCAN TO E-MAIL

D067/D068/D069/D072 CANNOT SCAN TO LOCAL PC

D067/D068/D069/D072 CANNOT SCAN TO LOCAL PC

D067/D068/D069/D072 CANNOT SCAN TO LOCAL PC

D067/D068/D069/D072 CANNOT SCAN TO LOCAL PC

D067/D068/D069/D072 CANNOT SCAN TO LOCAL PC

D067/D068/D069/D072 CANNOT SCAN TO NETWORK

D067/D068/D069/D072 CANNOT SCAN TO NETWORK

D067/D068/D069/D072 SCANNER FUNCTIONS

D067/D068/D069/D072 SCANNER FUNCTIONS

D067/D068/D069/D072 SCANNER FUNCTIONS

D067/D068/D069/D072 SCANNER FUNCTIONS

D067/D068/D069/D072 SCAN ROUTER CONFIG/INSTALL

D067/D068/D069/D072 USER TOOLS

D067/D068/D069/D072 USER TOOLS

D067/D068/D069/D072 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
Product Family Problem Desc
D067/D068/D069/D072 UNABLE TO RECEIVE FAXES ON CORRECT
PAPER SIZE.
D067/D068/D069/D072 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
D067/D068/D069/D072 BLACK LINE LEAD TO TRAIL DF ONLY

D067/D068/D069/D072 FIRMWARE LOADING ISSUES

D067/D068/D069/D072 FIRMWARE LOADING ISSUES

D067/D068/D069/D072 KEY COUNTER INFORMATION

D067/D068/D069/D072 KEY COUNTER INFORMATION

D067/D068/D069/D072 NO TX/RX

D067/D068/D069/D072 NO TX/RX

D067/D068/D069/D072 SCAN TO FOLDER

G081/G120/G121/G122 COUNTER ISSUES

G104 SC 364
G104 SC 367
G104 SC 365
G104 SC 366
G104 SC 367
G152 E 1D1
H321 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
H555/H556/H557 MEMORY OVERFLOW
D017/D018/D019/D020 SC 878

D067/D068/D069/D072 SC 541

D067/D068/D069/D072 CANNOT SCAN TO E-MAIL

D067/D068/D069/D072 CANNOT SCAN TO NETWORK


Product Family Problem Desc
D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 SCAN TO FOLDER

D067/D068/D069/D072 USER TOOLS

D067/D068/D069/D072 SC 101

D067/D068/D069/D072 SC 101

D067/D068/D069/D072 SC 101
Product Family Problem Desc
D067/D068/D069/D072 SC 101

D067/D068/D069/D072 SC 101

D067/D068/D069/D072 SC 101

D067/D068/D069/D072 SC 101

D067/D068/D069/D072 SC 101

D067/D068/D069/D072 SC 101

D067/D068/D069/D072 SC 101

D067/D068/D069/D072 SC 101

D067/D068/D069/D072 SC 120

D067/D068/D069/D072 SC 120

D067/D068/D069/D072 SC 120

D067/D068/D069/D072 SC 120

D067/D068/D069/D072 SC 121

D067/D068/D069/D072 SC 121

D067/D068/D069/D072 SC 121

D067/D068/D069/D072 SC 121

D067/D068/D069/D072 SC 141

D067/D068/D069/D072 SC 141

D067/D068/D069/D072 SC 141

D067/D068/D069/D072 SC 141
Product Family Problem Desc
D067/D068/D069/D072 SC 141

D067/D068/D069/D072 TX PROBLEM

D067/D068/D069/D072 RX PROBLEM

D067/D068/D069/D072 CANNOT COMMUNICATE WITH PC -BASED


FAXES
D067/D068/D069/D072 FAX FROM PC

D067/D068/D069/D072 LAN FAX SPECIFICATIONS / DRIVER SELECTION

D067/D068/D069/D072 BACKGROUND-DIRTY/GRAY

D067/D068/D069/D072 BACKGROUND-DIRTY/GRAY

D067/D068/D069/D072 SC 144

D067/D068/D069/D072 SC 144

D067/D068/D069/D072 SC 144

D067/D068/D069/D072 SC 144

D067/D068/D069/D072 SC 145

D067/D068/D069/D072 SC 145

D067/D068/D069/D072 SC 145

D067/D068/D069/D072 SC 145

D067/D068/D069/D072 SC 145

D067/D068/D069/D072 SC 193

D067/D068/D069/D072 SC 193

D067/D068/D069/D072 SC 198
Product Family Problem Desc
D067/D068/D069/D072 SC 198

D067/D068/D069/D072 SC 198

D067/D068/D069/D072 SC 198

D067/D068/D069/D072 SC 302

D067/D068/D069/D072 SC 302

D067/D068/D069/D072 SC 302

D067/D068/D069/D072 SC 320

D067/D068/D069/D072 SC 320

D067/D068/D069/D072 SC 320

D067/D068/D069/D072 SC 320

D067/D068/D069/D072 SC 321

D067/D068/D069/D072 SC 321

D067/D068/D069/D072 SC 321

D067/D068/D069/D072 SC 322

D067/D068/D069/D072 SC 322

D067/D068/D069/D072 SC 322

D067/D068/D069/D072 SC 322

D067/D068/D069/D072 SC 322

D067/D068/D069/D072 SC 322

D067/D068/D069/D072 SC 390
Product Family Problem Desc
D067/D068/D069/D072 SC 390

D067/D068/D069/D072 SC 391

D067/D068/D069/D072 SC 391

D067/D068/D069/D072 SC 392

D067/D068/D069/D072 SC 392

D067/D068/D069/D072 SC 392

D067/D068/D069/D072 SC 392

D067/D068/D069/D072 SC 392

D067/D068/D069/D072 SC 401

D067/D068/D069/D072 SC 401

D067/D068/D069/D072 SC 401

D067/D068/D069/D072 SC 401

D067/D068/D069/D072 SC 402

D067/D068/D069/D072 SC 402

D067/D068/D069/D072 SC 402

D067/D068/D069/D072 SC 402

D067/D068/D069/D072 SC 500

D067/D068/D069/D072 SC 500

D067/D068/D069/D072 SC 541

D067/D068/D069/D072 SC 541
Product Family Problem Desc
D067/D068/D069/D072 SC 542

D067/D068/D069/D072 SC 542

D067/D068/D069/D072 SC 542

D067/D068/D069/D072 SC 542

J016 SC 990
J016 SC 990
J016 SC 990
J016 SC 990
D009/D011/D012/D013 JAM CODE 001

D027/D029 NETWORK DEVICES

D027/D029 NO TX/RX
D027/D029 NETWORK DEVICES
D037/D038/D041 CANNOT SCAN TO E-MAIL
D037/D038/D041 CANNOT SCAN TO E-MAIL
D037/D038/D041 SCAN TO FOLDER
D037/D038/D041 SCAN TO FOLDER

D037/D038/D041 SCAN TO FOLDER


D037/D038/D041 SCAN TO FOLDER
D037/D038/D041 SCAN TO FOLDER

D037/D038/D041 SCAN TO FOLDER

D037/D038/D041 SCAN TO FOLDER


D037/D038/D041 SCAN TO FOLDER
D037/D038/D041 SCAN TO FOLDER

D037/D038/D041 SCAN TO FOLDER


D037/D038/D041 USER TOOLS
Product Family Problem Desc
D037/D038/D041 USER TOOLS
D037/D038/D041 USER TOOLS

D037/D038/D041 USER TOOLS

D067/D068/D069/D072 SC 543

D067/D068/D069/D072 SC 543

D067/D068/D069/D072 SC 544

D067/D068/D069/D072 SC 544

D067/D068/D069/D072 SC 545

D067/D068/D069/D072 SC 545

D067/D068/D069/D072 SC 545

D067/D068/D069/D072 SC 546

D067/D068/D069/D072 SC 546

D067/D068/D069/D072 SC 546

D067/D068/D069/D072 SC 547

D067/D068/D069/D072 SC 547

D067/D068/D069/D072 SC 547

D067/D068/D069/D072 SC 559

D067/D068/D069/D072 SC 590

D067/D068/D069/D072 SC 590
Product Family Problem Desc
D067/D068/D069/D072 SC 632

D067/D068/D069/D072 SC 632

D067/D068/D069/D072 SC 634

D067/D068/D069/D072 SC 635

D067/D068/D069/D072 SC 760

D067/D068/D069/D072 SC 760

D067/D068/D069/D072 SC 760

D067/D068/D069/D072 SC 761

D067/D068/D069/D072 SC 761

D067/D068/D069/D072 SC 761

H556/H557 FAX FORWARDING QUESTIONS


B039/B040/B043/B120 SC 546

B039/B040/B043/B120 SUPPLIES
B039/B040/B043/B120 SC 546

B039/B040/B043/B120 SC 546

B039/B040/B043/B120 SC 546

B039/B040/B043/B120 DISTORTED IMAGE-DIGITIZED


B039/B040/B043/B120 DISTORTED IMAGE-DIGITIZED
B039/B040/B043/B120 DISTORTED IMAGE-DIGITIZED
B044/B045/B046 PARTS
B044/B045/B046 PARTS
B089/B093 PARTS
B089/B093 ADDRESS BOOK
B121/B122/B123 USER TOOLS
Product Family Problem Desc
B259/B260/B261 HANDSET MODE DISPLAYED
B262/B284/B288/B292 06-06 CODE
B262/B284/B288/B292 06-06 CODE
B262/B284/B288/B292 06-06 CODE
B262/B284/B288/B292 KEY COUNTER INFORMATION

B262/B284/B288/B292 23-Feb
B262/B284/B288/B292 0-75
B262/B284/B288/B292 0-75
A292/A293/B098 MULTIPLE SERVICE CODES
B070/B071 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B070/B071 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B079/082/135/138/182/ BLACK IMAGE-ENTIRE PAGE
183
B121/B122/B123 FACSIMILE FEATURES
B132/B200 LIGHT/FADED IMAGE
B140-B143/B163/B228 JAM CODE 034
B178/B180/B202 JAM CODE 061
B222/B224/G878 NO TX/RX
B222/B224/G878 NO TX/RX
B230/B237 SC 547
B230/B237 SC 547
B230/B237 SC 547
B234/B235/B236 JAM CODE 069
B246/B248/B249 SC 611
B246/B248/B249 SC 611
B246/B248/B249 SC 611
B246/B248/B249 SC 611
B246/B248/B249 SD CARD QUESTIONS
B246/B248/B249 SC 611
B246/B248/B249 NO TX/RX
C231/C237/C238/C248 SPOTS-BLACK
Product Family Problem Desc
D009/D011/D012/D013 ADF NOT RECOGNIZED

D014/D015 PUNCH HOLE POSITION


D014/D015 SCANNER CONFIGURATION
D017/D018/D019/D020 STAMP FUNCTION - CANNOT SELECT

D023/D025 NETWORK ERRORS


D037/D038/D041 JAM CODE 019
D037/D038/D041 JAM CODE 019
D052/D053/D054 SC 723
D052/D053/D054 JAM CODE 007
D052/D053/D054 PLEASE WAIT FUSER UP TO TEMP
D052/D053/D054 LAN FAX INSTALL QUESTIONS

D078/D079 PARTS
D101/D102/D103 INSTALLATION QUESTIONS
D101/D102/D103 FIRMWARE UPDATES
G178 JAM CODE 098
G178 SC 161
H321 REPORTS ON/OFF
H555/H556/H557 PARTS
H915/H916 PARTS
B147/B149/B190 JAM CODE 063
B230/B237 UNEVEN IMAGE
B276/B277 RX PROBLEM
D009/D011/D012/D013 SC 324

D009/D011/D012/D013 SC 324

D009/D011/D012/D013 SC 324

D009/D011/D012/D013 SC 324

D017/D018/D019/D020 BLANK DISPLAY

D078/D079 NO READY OR WAIT INDICATORS


Product Family Problem Desc
G126 PRINT JOB NOT PRINTING
A153-A162/A204-A214 E 40
B070/B071 FUSER DAMAGE
B129/B130/B168 SC 547
B129/B130/B168 SC 547
B173 CANNOT DETECT ORIGINAL
B222/B224/G878 JAM CODE 064
B234/B235/B236 SC 750
B234/B235/B236 SC 750
B234/B235/B236 SC 750
B234/B235/B236 USER TOOLS
B234/B235/B236 STAPLE POSITION
B234/B235/B236 SC 750
B246/B248/B249 PUNCH JAM
D014/D015 THROUGH PUT QUESTIONS
D014/D015 FUSER DAMAGE
D052/D053/D054 LIGHT/FADED IMAGE
D101/D102/D103 SC 966
G178 INSTALLATION QUESTIONS
M019 SCAN TO FOLDER
B044/B045/B046 APS MALFUNCTION
B121/B122/B123 HANDSET MODE DISPLAYED
B132/B200 FINISHER NOT RECOGNIZED
B132/B200 FINISHER NOT RECOGNIZED
B132/B200 FINISHER NOT RECOGNIZED
B132/B200 FINISHER NOT RECOGNIZED
B132/B200 FINISHER NOT RECOGNIZED
B132/B200 FINISHER NOT RECOGNIZED
B205/B209 TOUCH SCREEN CALIBRATION
B262/B284/B288/B292 APS MALFUNCTION
B262/B284/B288/B292 PARTS
B264/B265 PARTS
B286/B289 LINES BLACK / LEAD TO TRAIL
B291/B296 NO DIAL TONE
Product Family Problem Desc
D007/D008 NO TX/RX
D010 SC 620

D010 SC 798
D017/D018/D019/D020 ADD TONER CONDITION

D017/D018/D019/D020 INSTALLATION QUESTIONS

D017/D018/D019/D020 NETWORK ERRORS

D017/D018/D019/D020 USER TOOLS

D037/D038/D041 FAX LIGHT IS RED

D037/D038/D041 NO DIAL TONE


D037/D038/D041 PARTS
D037/D038/D041 PARTS
D037/D038/D041 JAM CODE 059
D067/D068/D069/D072 PARTS

D067/D068/D069/D072 PARTS

D067/D068/D069/D072 LEGAL SIZE LCT TRAY QUESTIONS

G160/G161 PCU COUNTER QUESTIONS


G178 FIRMWARE UPDATES
H306/H310/H311 REPORTS ON/OFF
H516/H526/H527/H552/ 0-02
H555
H516/H526/H527/H552/ 0-02
H555
H555/H556/H557 SC 550
H555/H556/H557 SC 550
H555/H556/H557 FAX FORWARDING QUESTIONS
A230/A231/A232 SC 954
A230/A231/A232 SC 954
A230/A231/A232 SC 954
Product Family Problem Desc
B022/B027 TX PROBLEM
B229 BLANK IMAGE-PARTIAL/SPORATIC
B230/B237 SUPPLIES
B262/B284/B288/B292 REPORTS SHOWS DIALED NUMBER

B276/B277 TX PROBLEM
B276/B277 REPORTS SHOWS DIALED NUMBER

D009/D011/D012/D013 REPORTS SHOWS DIALED NUMBER

D010 REPORTS SHOWS DIALED NUMBER

D014/D015 REPORTS SHOWS DIALED NUMBER

D017/D018/D019/D020 NO TX/RX

D017/D018/D019/D020 CANNOT DETECT ORIGINAL

D017/D018/D019/D020 REPORTS SHOWS DIALED NUMBER

D023/D025 UNEVEN IMAGE


D027/D029 INSTALLATION QUESTIONS
D037/D038/D041 REPORTS SHOWS DIALED NUMBER

D067/D068/D069/D072 REPORTS SHOWS DIALED NUMBER

G150/G151 E 262
G165/G166/G167 SC 445
G176/G177 NO READY OR WAIT INDICATORS
H545/H546/H547 NUMBER OF RINGS UNTIL CALL IS DETECTED
B205/B209 REPORTS SHOWS DIALED NUMBER

B222/B224/G878 DJ 53
B222/B224/G878 REPORTS SHOWS DIALED NUMBER
B229 REPORTS SHOWS DIALED NUMBER
B230/B237 REPORTS SHOWS DIALED NUMBER
B246/B248/B249 REPORTS SHOWS DIALED NUMBER
Product Family Problem Desc
B264/B265 REPORTS SHOWS DIALED NUMBER

B291/B296 REPORTS SHOWS DIALED NUMBER

D007/D008 REPORTS SHOWS DIALED NUMBER

D009/D011/D012/D013 PRINT OPTION NOT RECOGNIZED

D014/D015 REGISTRATION INCORRECT


D017/D018/D019/D020 KEY COUNTER INFORMATION

D017/D018/D019/D020 KEY COUNTER INFORMATION

D017/D018/D019/D020 KEY COUNTER INFORMATION

D037/D038/D041 JAM CODE 067


D052/D053/D054 REPORTS SHOWS DIALED NUMBER
D078/D079 STREAKS
A175/A176/A177/A220 WASTE TONER FULL DISPLAYED
A229 JAM CODE 012
A294/A295 SC 532
B132/B200 FINISHER NOT RECOGNIZED
B132/B200 SPECIFICATIONS
B132/B200 FIERY
B234/B235/B236 PARTS
B246/B248/B249 SYSTEM
B246/B248/B249 NO TX/RX
C249/C264 IMAGE SHIFTING

C272 ERRATIC ELECTRICAL PROBLEMS

D014/D015 COPYING IS DISPLAYED - NO OPERATION


D014/D015 SC 683
D014/D015 FAX FROM PC

D014/D015 SP MODES ARE IN JAPENESE


Product Family Problem Desc
D014/D015 MEMORY QUESTIONS

D023/D025 NO READY OR WAIT INDICATORS


D037/D038/D041 FINISHER - NOT STAPLING FULL SET
D037/D038/D041 CANNOT STAPLE LEFT LEAD EDGE CORNER,
ONLY RIGHT
D037/D038/D041 ENVELOPES
D052/D053/D054 SC 901
D052/D053/D054 SC 901
D052/D053/D054 SC 901
D052/D053/D054 SC 901
D052/D053/D054 SPECIFICATIONS
D052/D053/D054 SYSTEM
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D052/D053/D054 PARTS
D052/D053/D054 ENABLE NONSECURE MODE
D052/D053/D054 SC 552
D052/D053/D054 JAM CODE 112
D052/D053/D054 SC 818
D101/D102/D103 TRAY DOES NOT LIFT

D101/D102/D103 PERFECTBINDER - LOW PERFORMANCE MODE

G178 FIRMWARE UPDATES


B044/B045/B046 SC 548

B051/B052/B156 TOUCH SCREEN CALIBRATION


B079/082/135/138/182/ USER TOOLS
183
B140-B143/B163/B228 SD CARD QUESTIONS
B222/B224/G878 TOUCH SCREEN CALIBRATION
B230/B237 TOUCH SCREEN CALIBRATION
B264/B265 TOUCH SCREEN CALIBRATION
B291/B296 TOUCH SCREEN CALIBRATION
B295/B297 TOUCH SCREEN CALIBRATION
C262/C265 TOUCH SCREEN CALIBRATION
Product Family Problem Desc
C269 TOUCH SCREEN CALIBRATION
D007/D008 TOUCH SCREEN CALIBRATION
D010 SC 670

D010 REPORTS ON/OFF


D014/D015 JAM CODE 062
D023/D025 TOUCH SCREEN CALIBRATION
D027/D029 TOUCH SCREEN CALIBRATION
D046/D049 TOUCH SCREEN CALIBRATION
D078/D079 PAPER SIZE QUESTIONS
D101/D102/D103 SC 142
G104 PCU COUNTER QUESTIONS
B230/B237 DJ 03
B295/B297 SC 329
D009/D011/D012/D013 BYPASS TRAY ISSUES

D067/D068/D069/D072 REPORTS ON/OFF

B079/082/135/138/182/ ALL FILES GO INTO MEMORY


183
D009/D011/D012/D013 LIGHT/FADED IMAGE

G060/G080/G082 SC 285
G060/G080/G082 SC 285
G060/G080/G082 SC 285
B079/082/135/138/182/ REPORTS ON/OFF
183
B222/B224/G878 DJ 05
B222/B224/G878 SKEWED IMAGE
B222/B224/G878 DJ 05
B222/B224/G878 DJ 05
B140-B143/B163/B228 HOLE PUNCHED TOO CLOSE TO EDGE
B230/B237 PLEASE WAIT FUSER UP TO TEMP
B246/B248/B249 NOISE WITH POSSIBLE JAM
Product Family Problem Desc
D009/D011/D012/D013 SC 320

D009/D011/D012/D013 SC 320

D009/D011/D012/D013 SC 320

B222/B224/G878 DJ 07
D052/D053/D054 SD CARD QUESTIONS
B222/B224/G878 SC 681
B222/B224/G878 SC 681
B222/B224/G878 SC 681
B222/B224/G878 SC 681
B222/B224/G878 SC 681
G106 SC 201
G106 SC 370
G106 SC 370
G106 SC 371
G106 SC 371
G106 SC 372
G106 SC 372
G106 SC 373
G106 SC 373
G106 SC 374
G106 SC 374
G106 SC 374
G106 SC 375
G106 SC 375
G106 SC 375
G106 SC 376
G106 SC 376
G106 SC 377
G106 SC 377
G106 SC 386
G133 SC 548
G133 SC 548
Product Family Problem Desc
G133 SC 548
G133 SC 548
G147 SUPPLIES
G147 SUPPLIES
G147 SUPPLIES
G147 SUPPLIES
G178 LINES WHITE / LEAD TO TRAIL
G178 SC 367
B079/082/135/138/182/ SC 621
183
B079/082/135/138/182/ SC 621
183
B079/082/135/138/182/ SC 621
183
B079/082/135/138/182/ SC 621
183
B132/B200 BLOWN FUSE
B222/B224/G878 NOISE
B230/B237 SC 681
B230/B237 SC 681
B230/B237 SC 681
B230/B237 SC 681
B230/B237 SC 681
D009/D011/D012/D013 SC 820

D023/D025 PLEASE WAIT - NO FUSER LAMPS


D027/D029 FIERY
G106 SC 387
G106 SC 389
G106 SC 391
G106 SC 391
G106 SC 391
G106 SC 391
G106 SC 391
G106 SC 391
Product Family Problem Desc
G106 SC 391
G106 SC 391
G106 SC 440
G106 SC 440
G106 SC 440
G106 SC 440
G106 SC 440
G106 SC 440
G106 SC 480
G106 SC 480
G106 SC 481
G106 SC 481
G106 SC 543
G106 SC 543
G106 SC 555
G106 SC 555
G106 SC 621
G106 SC 621
G106 SC 622
G106 SC 623
G106 SC 740
G106 SC 740
G106 SC 741
G106 SC 741
G106 SC 742
G106 SC 742
G106 SC 743
G106 SC 743
G106 SC 744
G106 SC 744
G106 SC 745
G106 SC 746
G106 SC 747
G106 SC 748
Product Family Problem Desc
G106 SC 750
G106 SC 751
G106 SC 752
G106 SC 753
G106 SC 754
G106 SC 754
G130/G131 SC 391
G130/G131 SC 391
G130/G131 SC 391
G130/G131 SC 391
G130/G131 SC 391
G130/G131 SC 391
G130/G131 SC 391
G130/G131 SC 391
B178/B180/B202 ADDRESS BOOK ERRORS

D014/D015 TX PROBLEM
G130/G131 SC 195
G130/G131 SC 195
G130/G131 SC 201
G130/G131 SC 220
G130/G131 SC 220
G130/G131 SC 220
G130/G131 SC 221
G130/G131 SC 221
G130/G131 SC 221
G130/G131 SC 230
G130/G131 SC 230
G130/G131 SC 231
G130/G131 SC 231
B222/B224/G878 TONER
B264/B265 TONER WASTE / SPILL / LEAK
D052/D053/D054 FAX OPTION NOT RECOGNIZED
G130/G131 SC 240
Product Family Problem Desc
G130/G131 SC 240
G130/G131 SC 285
G130/G131 SC 285
G130/G131 SC 285
G130/G131 SC 285
G130/G131 SC 370
G130/G131 SC 370
G130/G131 SC 370
G130/G131 SC 371
G130/G131 SC 371
G130/G131 SC 371
G130/G131 SC 372
G130/G131 SC 372
G130/G131 SC 372
G130/G131 SC 373
G130/G131 SC 373
G130/G131 SC 373
G130/G131 SC 374
G130/G131 SC 374
G130/G131 SC 374
G130/G131 SC 375
G130/G131 SC 375
G130/G131 SC 375
G130/G131 SC 376
G130/G131 SC 376
G130/G131 SC 376
G130/G131 SC 377
G130/G131 SC 377
G130/G131 SC 377
G130/G131 SC 380
G130/G131 SC 380
G130/G131 SC 381
G130/G131 SC 381
G130/G131 SC 385
Product Family Problem Desc
G130/G131 SC 385
G130/G131 SC 385
A163/A251/A252/B047/B FACTORY ADJUST DISPLAYED AT START UP
048
A229 JAM CODE 012
A294/A295 SP MODES

A294/A295 PLEASE WAIT DISPLAYED IN COPY MODE


OTHER OPTION MAY WORK OK
B051/B052/B156 REPORTS ON/OFF
B064/B065 TONER LEAK/SPILL
B064/B065 SPECIFICATIONS
B064/B065 PARTS
B070/B071 BLACK IMAGE-ENTIRE PAGE
B070/B071 BLACK IMAGE-ENTIRE PAGE

B070/B071 PAPER SIZE QUESTIONS


B070/B071 SUPPLIES
B070/B071 CANNOT SCAN TO E-MAIL
B070/B071 ERRATIC FINISHER OPERATION

B070/B071 BLACK IMAGE-ENTIRE PAGE


B070/B071 BLACK IMAGE-ENTIRE PAGE
B070/B071 SUPPLIES
B070/B071 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B070/B071 PARTS
B132/B200 SPECIFICATIONS
B132/B200 KEY COUNTER INFORMATION

B132/B200 JAM CODE 193


B132/B200 JAM CODE 014
B132/B200 FIERY
B132/B200 SCANNER CONFIGURATION
Product Family Problem Desc
B132/B200 GBC STREAM PUNCH SPECS
B132/B200 FIERY
B132/B200 PUNCH HOLE POSITION
B140-B143/B163/B228 ERROR MESSAGES
B140-B143/B163/B228 DEVELOPER ON IMAGE / SPILL
B140-B143/B163/B228 DEVELOPER ON IMAGE / SPILL
B140-B143/B163/B228 DEVELOPER ON IMAGE / SPILL
B140-B143/B163/B228 DEVELOPER ON IMAGE / SPILL
B140-B143/B163/B228 DEVELOPER ON IMAGE / SPILL
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 SC 569
B140-B143/B163/B228 LIGHT/FADED IMAGE
B140-B143/B163/B228 JAM CODE 069
B140-B143/B163/B228 GBC STREAM PUNCH SPECS
B222/B224/G878 GENERAL INFORMATION
B230/B237 G 3 KIT INSTALLATION / ISSUES
B230/B237 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B234/B235/B236 SCANNER FUNCTIONS
B234/B235/B236 SC 360
B234/B235/B236 PRINT OPTION NOT RECOGNIZED

B234/B235/B236 KEY COUNTER INFORMATION

B234/B235/B236 PARTS
B234/B235/B236 SCANNER CONFIGURATION
B234/B235/B236 COPYING IS DISPLAYED - NO OPERATION
B234/B235/B236 GBC STREAM PUNCH SPECS
B246/B248/B249 JAM CODE 103
B246/B248/B249 SC 547
B246/B248/B249 PART DAMAGE

B246/B248/B249 TANDEM TRAY ISSUES


B246/B248/B249 JAM CODE 063
B246/B248/B249 FIRMWARE LOADING ISSUES
Product Family Problem Desc
B246/B248/B249 JAM CODE 012
B246/B248/B249 LINES BLACK / LEAD TO TRAIL
B246/B248/B249 ERROR MESSAGES

B246/B248/B249 SCANNER CONFIGURATION


B246/B248/B249 COPYING IS DISPLAYED - NO OPERATION
B246/B248/B249 SCANNER FUNCTIONS
B246/B248/B249 GBC STREAM PUNCH SPECS
B246/B248/B249 PRINT DIRECTOR
C229/C233/C239 DARK IMAGE
C231/C237/C238/C248 BLANK IMAGE-ENTIRE PAGE
C249/C264 LIGHT/FADED IMAGE
C262/C265 OPERATION PANEL, ERRATIC OPERATION

C262/C265 MASTER FEED JAMS


C269 OPERATION PANEL, ERRATIC OPERATION

D009/D011/D012/D013 JAM CODE 004

D009/D011/D012/D013 FAX LIGHT IS RED

D014/D015 NO READY OR WAIT INDICATORS


D014/D015 SCANNER FUNCTIONS
D014/D015 LINES BLACK OP TO NON OP
D014/D015 FIERY
D014/D015 LIGHT/FADED IMAGE
D014/D015 PRINT JOB NOT PRINTING

D014/D015 TX PROBLEM
D014/D015 PRINT OPTION NOT RECOGNIZED
D014/D015 @ REMOTE
D014/D015 14-33, NO MAIL ADDRESS FOR MACHINE
D014/D015 THROUGH PUT QUESTIONS
D014/D015 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
Product Family Problem Desc
D014/D015 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
D014/D015 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
D014/D015 PUNCH QUESTIONS
D014/D015 SUPPLY YIELD
D014/D015 SCANNER CONFIGURATION
D014/D015 FAX FORWARDING QUESTIONS

D014/D015 COPYING IS DISPLAYED - NO OPERATION


D014/D015 SD CARD QUESTIONS
D014/D015 GBC STREAM PUNCH SPECS
D014/D015 PARTS
D014/D015 BACKGROUND-DIRTY/GRAY
D014/D015 REPORTS ON/OFF
D014/D015 PUNCH HOLE POSITION
D014/D015 SC 413
D016 FIRMWARE LOADING ISSUES
D016 OIL MARKS
D016 SCANNER CONFIGURATION
D027/D029 BYPASS TRAY ISSUES
D052/D053/D054 AUTO RECEIVE NOT FUNCTIONING
D052/D053/D054 SC 345
D052/D053/D054 SC 534
D052/D053/D054 SC 534
D052/D053/D054 SC 534
D052/D053/D054 SC 555

D052/D053/D054 0-83
D052/D053/D054 KEY COUNTER INFORMATION
D052/D053/D054 DISTORTED IMAGE-DIGITIZED
D052/D053/D054 DISTORTED IMAGE-DIGITIZED
D052/D053/D054 DISTORTED IMAGE-DIGITIZED
D052/D053/D054 PAPER SIZE QUESTIONS
D052/D053/D054 SC 501
Product Family Problem Desc
D052/D053/D054 JITTER/BANDING
D052/D053/D054 TX PROBLEM

D052/D053/D054 DEAD MACHINE, NO OPERATION


D052/D053/D054 SC 555
D052/D053/D054 JAM CODE 069
D052/D053/D054 BOOKLETMAKER SERVICE CODES
D052/D053/D054 SCANNER CONFIGURATION
D052/D053/D054 COPYING IS DISPLAYED - NO OPERATION
D052/D053/D054 SC 490
D052/D053/D054 GBC STREAM PUNCH SPECS
D052/D053/D054 JAM CODE 007
D052/D053/D054 USER CODE QUESTIONS
D052/D053/D054 SC 345
D052/D053/D054 SC 345
D078/D079 SCANNER FUNCTIONS
D078/D079 PUNCH QUESTIONS
D078/D079 PAPER SIZE QUESTIONS
D078/D079 PAPER SIZE QUESTIONS
D078/D079 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
D078/D079 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
D078/D079 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
D078/D079 PUNCH QUESTIONS
D078/D079 SUPPLY YIELD
D078/D079 SCANNER CONFIGURATION
D078/D079 COPYING IS DISPLAYED - NO OPERATION
D078/D079 GBC STREAM PUNCH SPECS
D101/D102/D103 JAM CODE 023

D101/D102/D103 SCANNER FUNCTIONS


D101/D102/D103 ERROR MESSAGES

D101/D102/D103 ERROR MESSAGES


Product Family Problem Desc
D101/D102/D103 PUNCH UNIT NOT RECOGNIZED
D101/D102/D103 HOLE PUNCH REGISTRATION VARIES
D101/D102/D103 DOG EARS
D101/D102/D103 SCANNER CONFIGURATION
D101/D102/D103 COPYING IS DISPLAYED - NO OPERATION
D101/D102/D103 GBC STREAM PUNCH SPECS
D101/D102/D103 PASSWORDS
G130/G131 IMAGE STRETCHED OR COMPRESSED
G130/G131 SC 386
G130/G131 SC 386
G130/G131 SC 387
G130/G131 SC 387
G130/G131 SC 389
G130/G131 SC 389
G130/G131 SC 390
G130/G131 SC 390
G130/G131 SC 392
G130/G131 SC 392
G130/G131 SC 440
G130/G131 SC 440
G130/G131 SC 440
G130/G131 SC 440
G130/G131 SC 440
G130/G131 SC 440
G130/G131 SC 460
G130/G131 SC 460
G130/G131 SC 460
G130/G131 SC 460
G130/G131 SC 461
G130/G131 SC 461
G130/G131 SC 461
G130/G131 SC 461
G150/G151 SC 256
G150/G151 E 224
Product Family Problem Desc
G152 SC XX
G152 JAM CODE 118
G178 SCANNER CONFIGURATION
B129/B130/B168 FAX LIGHT IS RED

B132/B200 SC 561
B140-B143/B163/B228 SC 925
B234/B235/B236 RESET TANDAM TRAY DISPLAYED
B246/B248/B249 OPERATION PANEL DISPLAYS METRIC SIZES

B276/B277 FAX OPTION NOT RECOGNIZED


B276/B277 PRINT CONTROLLER/NIB
D017/D018/D019/D020 SC 870

D017/D018/D019/D020 SC 995

D017/D018/D019/D020 VOLUME ADJUSTMENT

D017/D018/D019/D020 VOLUME ADJUSTMENT

D037/D038/D041 FACSIMILE FEATURES


D037/D038/D041 REGISTRATION INCORRECT
D101/D102/D103 PARTS
G150/G151 SC XX
G165/G166/G167 COUNTER ISSUES

G176/G177 ERROR MESSAGES


G178 PLEASE WAIT FUSER UP TO TEMP
H321 REPORTS ON/OFF
H915/H916 ADD TONER CONDITION
A133/A195/A217 LIGHT/FADED IMAGE
A133/A195/A217 LIGHT/FADED IMAGE

A265/A267 LIGHT/FADED IMAGE


B039/B040/B043/B120 PARTS
B129/B130/B168 CANNOT SCAN TO E-MAIL
Product Family Problem Desc
B132/B200 LIGHT/FADED IMAGE
B205/B209 TOUCH SCREEN CALIBRATION
B222/B224/G878 LIGHT/FADED IMAGE
B230/B237 LIGHT/FADED IMAGE
B230/B237 LIGHT/FADED IMAGE
B230/B237 LIGHT/FADED IMAGE
B230/B237 LIGHT/FADED IMAGE
B230/B237 LIGHT/FADED IMAGE
B262/B284/B288/B292 DRIVERS
B273/G959/G960 LIGHT/FADED IMAGE
D009/D011/D012/D013 SC 101

D101/D102/D103 JAM CODE 123


G130/G131 JAM CODE 061
G130/G131 SC 471
G130/G131 SC 471
G130/G131 SC 471
G130/G131 SC 481
G130/G131 SC 481
G130/G131 SC 490
G130/G131 SC 490
G130/G131 SC 490
G130/G131 SC 501
G130/G131 SC 501
G130/G131 SC 502
G130/G131 SC 502
B039/B040/B043/B120 SC 543

B039/B040/B043/B120 SC 543

B039/B040/B043/B120 SC 543

B129/B130/B168 0-21
B129/B130/B168 0-21
B129/B130/B168 0-21
Product Family Problem Desc
B129/B130/B168 0-21
B129/B130/B168 TX PROBLEM
B129/B130/B168 TX PROBLEM
B129/B130/B168 SUPPLIES
B129/B130/B168 SUPPLIES
B129/B130/B168 JAM CODE 070
B129/B130/B168 JAM CODE 070
B129/B130/B168 JAM CODE 070
B222/B224/G878 CANNOT PRINT FROM LOCAL PC/PORT
B230/B237 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
G130/G131 SUPPLIES
B051/B052/B156 DEAD MACHINE, NO OPERATION
B051/B052/B156 DEAD MACHINE, NO OPERATION
B051/B052/B156 DEAD MACHINE, NO OPERATION
B051/B052/B156 PARTS
B089/B093 NO TX/RX

B089/B093 NO TX/RX
B089/B093 NO TX/RX
B089/B093 SUPPLIES
B089/B093 ADDRESS BOOK
B259/B260/B261 PARTS
B259/B260/B261 NO TX/RX

B276/B277 SCAN TO FOLDER


D017/D018/D019/D020 SCANNER CONFIGURATION

D037/D038/D041 MEMORY OVERFLOW


G104/G160/G190 SC 270
H306/H310/H311 PARTS
H555/H556/H557 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
H556/H557 SC 541
H556/H557 SC 541
Product Family Problem Desc
H556/H557 SC 541
H556/H557 SC 541
H915/H916 PARTS
M018/M019 PASSWORDS
B121/B122/B123 NO TX/RX
B132/B200 BYPASS TRAY ISSUES
D014/D015 KEY COUNTER INFORMATION
D078/D079 E 32
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 503
G130/G131 SC 504
G130/G131 SC 504
G130/G131 SC 504
G130/G131 SC 504
G130/G131 SC 504
G130/G131 SC 504
G130/G131 SC 530
G130/G131 SC 530
G130/G131 SC 541
G130/G131 SC 541
G130/G131 SC 541
G130/G131 SC 541
G130/G131 SC 542
Product Family Problem Desc
G130/G131 SC 542
G130/G131 SC 543
G130/G131 SC 543
G130/G131 SC 543
G130/G131 SC 544
G130/G131 SC 544
G130/G131 SC 544
G130/G131 SC 544
G130/G131 SC 545
G130/G131 SC 545
G130/G131 SC 551
G130/G131 SC 551
G130/G131 SC 551
G130/G131 SC 553
G130/G131 SC 553
G130/G131 SC 553
G130/G131 SC 555
G130/G131 SC 555
G178 INSTALLATION QUESTIONS
A230/A231/A232 SC 547
A230/A231/A232 SC 547
B003/B004/B006/B007 DOC SERVER ISSUES
B003/B004/B006/B007 PARTS
B003/B004/B006/B007 DOC SERVER ISSUES
B022/B027 JAM CODE 017
B022/B027 JAM CODE 017
B079/082/135/138/182/ PARTS
183
B079/082/135/138/182/ PARTS
183
B147/B149/B190 PARTS
B222/B224/G878 SC 672
B222/B224/G878 BYPASS TRAY ISSUES
B230/B237 NO DIAL TONE
B230/B237 NO DIAL TONE
Product Family Problem Desc
B230/B237 NO DIAL TONE
B230/B237 NO DIAL TONE
B230/B237 NO DIAL TONE
B230/B237 NO DIAL TONE
B264/B265 JAM CODE 003
D009/D011/D012/D013 SD CARD QUESTIONS

D009/D011/D012/D013 DOC SERVER ISSUES

D014/D015 SCANNER OPTION NOT RECOGNIZED


D017/D018/D019/D020 SC 670

D023/D025 BLACK IMAGE-ENTIRE PAGE


D023/D025 BLACK IMAGE-ENTIRE PAGE
G147 SC 545
G147 SC 545
G147 SC 545
G147 SC 545
G181/G183/G184 SC 300
G181/G183/G184 SC 300
A151/A152/A202/A203 SP MODES
B140-B143/B163/B228 SC 300
B140-B143/B163/B228 SCANNER OPTION NOT RECOGNIZED
B147/B149/B190 SC 552
B147/B149/B190 SC 552
B147/B149/B190 SC 552
B147/B149/B190 SC 552
B178/B180/B202 PARTS
B234/B235/B236 SC 547
B234/B235/B236 ADD TONER CONDITION
B234/B235/B236 SC 547
B246/B248/B249 ADD STAPLE INDICATION
B246/B248/B249 ADD STAPLE INDICATION
B246/B248/B249 ADD STAPLE INDICATION
Product Family Problem Desc
D009/D011/D012/D013 SC 220

D009/D011/D012/D013 SC 220

D014/D015 PASSWORDS
D014/D015 FAX FORWARDING QUESTIONS

D014/D015 THROUGH PUT QUESTIONS


D017/D018/D019/D020 SC 555

D017/D018/D019/D020 SC 555

D017/D018/D019/D020 SC 555

D023/D025 JAM CODE 139


D023/D025 JAM CODE 139
D078/D079 DEVELOPER AGITATION CODES
D078/D079 DEVELOPER AGITATION CODES
D078/D079 DEVELOPER AGITATION CODES
D101/D102/D103 FIRMWARE UPDATES
G130/G131 SC 560
G130/G131 SC 560
G130/G131 SC 560
G130/G131 SC 621
G130/G131 SC 621
G130/G131 SC 622
G130/G131 SC 623
G130/G131 SC 670
G130/G131 SC 670
G130/G131 SC 670
G130/G131 SC 680
G130/G131 SC 680
G130/G131 SC 687
G130/G131 SC 687
G130/G131 SC 687
G130/G131 SC 690
Product Family Problem Desc
G130/G131 SC 690
G130/G131 SC 690
G130/G131 SC 692
G133 SC 689
G133 SC 689
G133 SC 689
G178 SC 450
G178 SC 558
B079/082/135/138/182/ PARTS
183
B299 BACKGROUND-DIRTY/GRAY
D009/D011/D012/D013 FOLDING ERROR

D009/D011/D012/D013 FOLDING ERROR

D027/D029 SC 561
D052/D053/D054 PARTS
B234/B235/B236 STAPLES DO NOT GET CUT
D052/D053/D054 LIGHT/FADED IMAGE
D078/D079 SC 101
D078/D079 SC 101
D078/D079 SC 101
D078/D079 SC 101
D078/D079 SC 101
D078/D079 SC 101
D078/D079 SC 120
D078/D079 SC 120
D078/D079 SC 120
D078/D079 SC 120
D078/D079 SC 121
D078/D079 SC 121
D078/D079 SC 121
D078/D079 SC 121
D078/D079 SC 141
D078/D079 SC 141
Product Family Problem Desc
D078/D079 SC 141
D078/D079 SC 141
D078/D079 SC 142
D078/D079 SC 142
D078/D079 SC 142
D078/D079 SC 142
D078/D079 SC 142
D078/D079 SC 143
D078/D079 SC 143
D078/D079 SC 143
D078/D079 SC 143
D078/D079 SC 143
D078/D079 SC 143
D078/D079 SC 144
D078/D079 SC 144
D078/D079 SC 144
D078/D079 SC 161
D078/D079 SC 161
D078/D079 SC 161
D078/D079 SC 165
D078/D079 SC 165
D078/D079 SC 180
D078/D079 SC 180
D078/D079 SC 180
D078/D079 SC 180
D078/D079 SC 181
D078/D079 SC 181
D078/D079 SC 181
D078/D079 SC 181
D078/D079 SC 182
D078/D079 SC 182
D078/D079 SC 182
D078/D079 SC 182
D078/D079 SC 195
Product Family Problem Desc
D078/D079 SC 202
D078/D079 SC 202
D078/D079 SC 202
D078/D079 SC 203
D078/D079 SC 203
D078/D079 SC 203
D078/D079 SC 204
D078/D079 SC 204
D078/D079 SC 204
D078/D079 SC 210
D078/D079 SC 210
D078/D079 SC 210
D078/D079 SC 210
D078/D079 SC 210
D078/D079 SC 211
D078/D079 SC 211
D078/D079 SC 211
D078/D079 SC 211
D078/D079 SC 211
D078/D079 SC 212
D078/D079 SC 212
D078/D079 SC 212
D078/D079 SC 212
D078/D079 SC 212
D078/D079 SC 213
D078/D079 SC 213
D078/D079 SC 213
D078/D079 SC 213
D078/D079 SC 213
D078/D079 SC 220
D078/D079 SC 220
D078/D079 SC 220
D078/D079 SC 221
D078/D079 SC 221
Product Family Problem Desc
D078/D079 SC 221
D078/D079 SC 222
D078/D079 SC 222
D078/D079 SC 222
D078/D079 SC 223
D078/D079 SC 223
D078/D079 SC 223
D078/D079 SC 224
D078/D079 SC 224
D078/D079 SC 224
D078/D079 SC 225
D078/D079 SC 225
D078/D079 SC 225
D078/D079 SC 226
D078/D079 SC 226
D078/D079 SC 226
D078/D079 SC 227
D078/D079 SC 227
D078/D079 SC 227
D078/D079 SC 230
D078/D079 SC 230
D078/D079 SC 230
D078/D079 SC 230
D078/D079 SC 231
D078/D079 SC 231
D078/D079 SC 231
D078/D079 SC 231
D078/D079 SC 232
D078/D079 SC 232
D078/D079 SC 232
D078/D079 SC 232
D078/D079 SC 233
D078/D079 SC 233
D078/D079 SC 233
Product Family Problem Desc
D078/D079 SC 233
D078/D079 SC 234
D078/D079 SC 234
D078/D079 SC 234
D078/D079 SC 234
D078/D079 SC 235
D078/D079 SC 235
D078/D079 SC 235
D078/D079 SC 235
D078/D079 SC 236
D078/D079 SC 236
D078/D079 SC 236
D078/D079 SC 236
D078/D079 SC 237
D078/D079 SC 237
D078/D079 SC 237
D078/D079 SC 237
D078/D079 SC 240
D078/D079 SC 240
D078/D079 SC 241
D078/D079 SC 241
D078/D079 SC 242
D078/D079 SC 242
D078/D079 SC 243
D078/D079 SC 243
D078/D079 SC 268
D078/D079 SC 268
D078/D079 SC 268
D078/D079 SC 270
D078/D079 SC 270
D078/D079 SC 270
D078/D079 SC 270
D078/D079 SC 271
D078/D079 SC 271
Product Family Problem Desc
D078/D079 SC 271
D078/D079 SC 271
D078/D079 SC 272
D078/D079 SC 272
D078/D079 SC 272
D078/D079 SC 272
D078/D079 SC 285
D078/D079 SC 285
D078/D079 SC 300
D078/D079 SC 300
D078/D079 SC 300
D078/D079 SC 300
D101/D102/D103 "FIERY DISPLAY ISSUES"
B188 VM CARD
D017/D018/D019/D020 CANNOT SCAN TO LOCAL PC

D017/D018/D019/D020 SCANNER FUNCTIONS

D027/D029 PRINTS PAGES OVER AND OVER FROM RECEIVE


FILE
D067/D068/D069/D072 PAPER SIZE QUESTIONS

G133 CANNOT ENTER SP MODES


B079/082/135/138/182/ PARTS
183
B264/B265 TOUCH SCREEN CALIBRATION
B264/B265 TOUCH SCREEN CALIBRATION
C262/C265 LIGHT/FADED IMAGE
D009/D011/D012/D013 1-Apr

D009/D011/D012/D013 1-Apr

D009/D011/D012/D013 1-Apr

D010 TRANSMIT MODE, MEMORY OR IMMEDIATE


D027/D029 JAM CODE 057
Product Family Problem Desc
D027/D029 COVER ON WRONG SIDE OF BOOKLETS
D052/D053/D054 JAM CODE 144

D052/D053/D054 JAM CODE 144


D078/D079 SC 301
D078/D079 SC 301
D078/D079 SC 301
D078/D079 SC 302
D078/D079 SC 302
D078/D079 SC 302
D078/D079 SC 303
D078/D079 SC 303
D078/D079 SC 303
D078/D079 SC 304
D078/D079 SC 304
D078/D079 SC 304
D078/D079 SC 308
D078/D079 SC 308
D078/D079 SC 308
D078/D079 SC 313
D078/D079 SC 313
D078/D079 SC 313
D078/D079 SC 314
D078/D079 SC 314
D078/D079 SC 314
D078/D079 SC 315
D078/D079 SC 315
D078/D079 SC 315
D078/D079 SC 316
D078/D079 SC 316
D078/D079 SC 316
D078/D079 SC 317
D078/D079 SC 317
D078/D079 SC 317
Product Family Problem Desc
D078/D079 SC 318
D078/D079 SC 318
D078/D079 SC 318
D078/D079 SC 319
D078/D079 SC 319
D078/D079 SC 319
D078/D079 SC 320
D078/D079 SC 320
D078/D079 SC 320
D078/D079 SC 320
D078/D079 SC 320
D078/D079 SC 320
D078/D079 SC 321
D078/D079 SC 321
D078/D079 SC 321
D078/D079 SC 321
D078/D079 SC 321
D078/D079 SC 321
D078/D079 SC 322
D078/D079 SC 322
D078/D079 SC 322
D078/D079 SC 322
D078/D079 SC 322
D078/D079 SC 322
D078/D079 SC 323
D078/D079 SC 323
D078/D079 SC 323
D078/D079 SC 323
D078/D079 SC 323
D078/D079 SC 323
D078/D079 SC 324
D078/D079 SC 324
D078/D079 SC 324
D078/D079 SC 325
Product Family Problem Desc
D078/D079 SC 325
D078/D079 SC 325
D078/D079 SC 326
D078/D079 SC 326
D078/D079 SC 326
D078/D079 SC 327
D078/D079 SC 327
D078/D079 SC 327
D078/D079 SC 336
D078/D079 SC 337
D078/D079 SC 338
D078/D079 SC 339
D078/D079 SC 348
D078/D079 SC 348
D078/D079 SC 348
D078/D079 SC 348
H321 BLACK IMAGE-ENTIRE PAGE
A246/A247/A248 SC 547
A292/A293/B098 FIRMWARE LOADING ISSUES
A294/A295 LIGHT/FADED IMAGE
B070/B071 PARTS
B132/B200 PAPER SIZE QUESTIONS
B132/B200 SC 348
B222/B224/G878 @ REMOTE

B234/B235/B236 SC 726
B234/B235/B236 GBC STREAM PUNCH SPECS
B234/B235/B236 PAPER SIZE QUESTIONS
B246/B248/B249 DISTORTED IMAGE-DIGITIZED
B246/B248/B249 NETWORK ERRORS
B246/B248/B249 RX PROBLEM
B295/B297 SC 721
B295/B297 SC 721
B295/B297 SC 721
Product Family Problem Desc
B295/B297 SC 721
C231/C237/C238/C248 JAM E
C262/C265 JAM A
D009/D011/D012/D013 INCOMING FAX RX LITE GOES ON AND DOES
NOT PRINT OUT
D014/D015 SC 534
D016 INSTALLATION QUESTIONS
D016 POORLY STAPLED OR JOGGED SETS
D027/D029 SC 610
D027/D029 SC 610
D027/D029 SC 610
D037/D038/D041 JAM CODE 017
D037/D038/D041 SC 543
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D052/D053/D054 DJ 56
D052/D053/D054 JAM CODE 016
D052/D053/D054 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
D052/D053/D054 CLOSE DOORS/COVERS INDICATION
D078/D079 JAM CODE 066
D078/D079 SC 350
D078/D079 SC 350
D078/D079 SC 351
D078/D079 SC 351
D078/D079 SC 351
D078/D079 SC 352
D078/D079 SC 352
D078/D079 SC 352
D078/D079 SC 353
D078/D079 SC 353
D078/D079 SC 353
D078/D079 SC 360
D078/D079 SC 360
D078/D079 SC 361
D078/D079 SC 361
Product Family Problem Desc
D078/D079 SC 362
D078/D079 SC 362
D078/D079 SC 363
D078/D079 SC 363
D078/D079 SC 364
D078/D079 SC 364
D078/D079 SC 365
D078/D079 SC 365
D078/D079 SC 366
D078/D079 SC 366
D078/D079 SC 367
D078/D079 SC 367
D078/D079 SC 372
D078/D079 SC 372
D078/D079 SC 373
D078/D079 SC 373
D078/D079 SC 374
D078/D079 SC 374
D078/D079 SC 375
D078/D079 SC 375
D078/D079 SC 396
D078/D079 SC 396
D078/D079 SC 396
D078/D079 SC 397
D078/D079 SC 397
D078/D079 SC 397
D078/D079 SC 398
D078/D079 SC 398
D078/D079 SC 398
D078/D079 SC 399
D078/D079 SC 399
D078/D079 SC 399
D078/D079 SC 400
D078/D079 SC 400
Product Family Problem Desc
D078/D079 SC 400
D078/D079 SC 400
D078/D079 SC 410
D078/D079 SC 410
D078/D079 SC 410
D078/D079 SC 410
D078/D079 SC 410
D078/D079 SC 411
D078/D079 SC 411
D078/D079 SC 411
D078/D079 SC 411
D078/D079 SC 411
D078/D079 SC 412
D078/D079 SC 412
D078/D079 SC 412
D078/D079 SC 412
D078/D079 SC 412
D078/D079 SC 413
D078/D079 SC 413
D078/D079 SC 413
D078/D079 SC 413
D078/D079 SC 413
D101/D102/D103 PAPER SIZE QUESTIONS
D101/D102/D103 SC 817
D101/D102/D103 PLEASE WAIT - NO FUSER LAMPS
D101/D102/D103 SC 750
D101/D102/D103 USER CODE QUESTIONS
G150/G151 SC XX
G150/G151 SC XX
G150/G151 E 128
G178 JAM CODE 036
G178 DEAD MACHINE, NO OPERATION
G178 JAM CODE 038
G422 SUPPLY YIELD
Product Family Problem Desc
H915/H916 BLACK IMAGE-ENTIRE PAGE
B003/B004/B006/B007 JAM CODE 013
B003/B004/B006/B007 JAM CODE 013
B003/B004/B006/B007 JAM CODE 013
B003/B004/B006/B007 JAM CODE 013
B295/B297 SC 992
B295/B297 SC 992
B295/B297 SC 992
D009/D011/D012/D013 WRINKLED, CREASED OR DAMAGED COPIES

D037/D038/D041 PLEASE WAIT FUSER UP TO TEMP


D037/D038/D041 PLEASE WAIT FUSER UP TO TEMP
M040/M041 PASSWORDS
B089/B093 PASSWORDS
B121/B122/B123 SC 544
B147/B149/B190 SC 440
D010 SC 500
D010 SC 500
D017/D018/D019/D020 CANNOT SCAN TO E-MAIL

D023/D025 NUMBER OF RINGS UNTIL CALL IS DETECTED

D067/D068/D069/D072 SC 824

G130/G131 DIAGONAL LINES-WHITE


G130/G131 SC 722
G130/G131 SC 722
G130/G131 SC 724
G130/G131 SC 724
G130/G131 SC 725
G144/G145 WRINKLED OR CREASED COPIES
G181/G183/G184 SC 300
H321 FACSIMILE FEATURES
H535/H537 CHECK PAPER SIZE ERROR
H555/H556/H557 CHECKERED MARK ON/OFF
Product Family Problem Desc
M018/M019 SC 541

A292/A293/B098 SC 590
A292/A293/B098 SC 590
A292/A293/B098 SC 590
A292/A293/B098 SC 590
B064/B065 HORIZONTAL MAGNIFICATION
B070/B071 TONER WASTE / SPILL / LEAK
B070/B071 TONER WASTE / SPILL / LEAK
B070/B071 TONER WASTE / SPILL / LEAK
B140-B143/B163/B228 SC 441
B140-B143/B163/B228 SC 441
B140-B143/B163/B228 SC 441
B230/B237 DJ 53
B234/B235/B236 SC 396
D014/D015 NO READY OR WAIT INDICATORS
D023/D025 REPORTS ON/OFF
D037/D038/D041 SC 819
D052/D053/D054 BLURRED IMAGE
D101/D102/D103 COUNTER ISSUES
D101/D102/D103 ADD TONER CONDITION
C267 NOISE
D037/D038/D041 USER TOOLS
D067/D068/D069/D072 SC 829

D067/D068/D069/D072 SC 829

B230/B237 ERRATIC ELECTRICAL PROBLEMS


B230/B237 ERRATIC ELECTRICAL PROBLEMS

B286/B289 CANNOT PRINT OUT SMC DATA


D023/D025 DOC SERVER ISSUES
D027/D029 SC 764

D062/D063/D065/D066 COUNTER ISSUES


Product Family Problem Desc
G060/G080/G082 SC 824
G060/G080/G082 SC 824
G060/G080/G082 SC 824
G165/G166/G167 WASTE TONER FULL DISPLAYED
G165/G166/G167 WASTE TONER FULL DISPLAYED
H556/H557 SC 390
H556/H557 SC 390
M018/M019 SC 690
A110/A111/A128 ADD TONER CONDITION
A153-A162/A204-A214 PARTS
A741 ADD TONER CONDITION
B064/B065 SC 401
B064/B065 SCANNER CONFIGURATION

B070/B071 SC 400
B070/B071 SC 400
B070/B071 SC 400
B070/B071 JAM CODE 008
B070/B071 SC 400
B070/B071 CAN'T INSERT OR REMOVE DESET FROM GBC
UNIT
B070/B071 CAN'T INSERT OR REMOVE DESET FROM GBC
UNIT
B070/B071 TONER
B125 SC 402
B132/B200 PRINT JOB NOT PRINTING
B132/B200 PRINT JOB NOT PRINTING
B132/B200 SC 545
B132/B200 MEMORY QUESTIONS
B132/B200 PRINT CONTROLLER/NIB
B140-B143/B163/B228 USER TOOLS
B140-B143/B163/B228 DF FEED IN JAMS
B234/B235/B236 SC 795
B246/B248/B249 IMAGE STRETCHED OR COMPRESSED
B246/B248/B249 JAM CODE 103
Product Family Problem Desc
B246/B248/B249 INSTALLATION QUESTIONS
B246/B248/B249 ALL FILES GO INTO MEMORY
B246/B248/B249 ALL FILES GO INTO MEMORY
B246/B248/B249 DF FEED IN JAMS
C231/237/238/264 E 12
C262/C265 SKEWED IMAGE

C267 ADD INK INDICATION ISSUES


D009/D011/D012/D013 SKEWED IMAGE

D014/D015 DEVELOPER AGITATION CODES


D014/D015 DEVELOPER AGITATION CODES
D014/D015 SC 819
D014/D015 PASSWORDS
D014/D015 SC 501
D014/D015 LAN FAX INSTALL QUESTIONS

D014/D015 ADD TONER CONDITION

D014/D015 ALL FILES GO INTO MEMORY


D014/D015 PRINT OPTION NOT RECOGNIZED

D014/D015 FIRMWARE LOADING ISSUES

D014/D015 ADD TONER CONDITION


D014/D015 SC 925
D016 SC 144
D027/D029 PUNCH HOLE POSITION
D027/D029 PUNCH HOLE POSITION
D052/D053/D054 TOUCH SCREEN CALIBRATION
D052/D053/D054 SCANNER CONFIGURATION

D052/D053/D054 NETWORK ERRORS


D052/D053/D054 ALL FILES GO INTO MEMORY
Product Family Problem Desc
D052/D053/D054 ALL FILES GO INTO MEMORY
D052/D053/D054 OPERATION PANEL, ERRATIC OPERATION
D052/D053/D054 DF FEED IN JAMS
D062/D063/D065/D066 SCANNER FUNCTIONS

D062/D063/D065/D066 SC 672

D062/D063/D065/D066 SC 764

D062/D063/D065/D066 ERROR MESSAGES

D062/D063/D065/D066 ALL FILES GO INTO MEMORY

D062/D063/D065/D066 ALL FILES GO INTO MEMORY

D062/D063/D065/D066 SC 672

D062/D063/D065/D066 PRINT CONTROLLER/NIB

D062/D063/D065/D066 SP MODES

D062/D063/D065/D066 INSTALLATION QUESTIONS

D062/D063/D065/D066 DF FEED IN JAMS

D078/D079 ADD TONER CONDITION


D078/D079 FIERY
D078/D079 PARTS
D101/D102/D103 JAM CODE 109
D101/D102/D103 BLANK IMAGE-PARTIAL/SPORATIC
G081/G120/G121/G122 WASTE TONER FULL DISPLAYED

G178 BOOKLETMAKER SERVICE CODES


G178 SC 256
G178 LINES WHITE / LEAD TO TRAIL
G178 JAM CODE 001
G426 RX PROBLEM
B070/B071 SC 722
Product Family Problem Desc
B140-B143/B163/B228 @ REMOTE
B234/B235/B236 SC 300
B234/B235/B236 SC 300
B234/B235/B236 SC 300
B234/B235/B236 SC 300
B246/B248/B249 JAM CODE 103
B246/B248/B249 SC 300
B246/B248/B249 SC 542
C231/C237/C238/C248 PARTS
D009/D011/D012/D013 SC 302

D014/D015 THROUGH PUT QUESTIONS


D052/D053/D054 PAPER SIZE QUESTIONS
D052/D053/D054 JAM CODE 054
D062/D063/D065/D066 SC 300

D062/D063/D065/D066 CONTROLLER CONFIG/INSTALL

D062/D063/D065/D066 USER CODE QUESTIONS

D062/D063/D065/D066 PRINT OPTION NOT RECOGNIZED

D078/D079 CONTROLLER CONFIG/INSTALL


D078/D079 PARTS

D101/D102/D103 SC 300
G035 SC 2002
G035 SC 2002
G035 SC 2002
G126 SC 300
G148 SC 300
G152 E 225
G188/G189 NOISE
B132/B200 FIERY
B132/B200 FIERY
B132/B200 FIERY
Product Family Problem Desc
B132/B200 FIERY
B132/B200 FIERY
B132/B200 FIERY
B132/B200 USER TOOLS
B132/B200 JAM CODE 179
B140-B143/B163/B228 JAM CODE 012
B147/B149/B190 SC 391
B147/B149/B190 SC 391
B147/B149/B190 SC 391
B147/B149/B190 SC 391
B147/B149/B190 SC 391
B186 FIERY
B205/B209 MAC PRINTING
B222/B224/G878 FIERY
B234/B235/B236 FIERY

B234/B235/B236 FIERY

B234/B235/B236 FIERY

B234/B235/B236 FIERY

B234/B235/B236 FIERY

B234/B235/B236 FIERY

B234/B235/B236 FIERY
D009/D011/D012/D013 SC 870

D009/D011/D012/D013 VM CARD

D009/D011/D012/D013 SC 870

D009/D011/D012/D013 SC 870

D010 SC 542
D010 SC 542
Product Family Problem Desc
D010 SC 542
D010 SC 542
D014/D015 FIERY
D014/D015 FIERY
D014/D015 FIERY
D014/D015 FIERY
D014/D015 FIERY
D014/D015 USER TOOLS
D027/D029 SC 816
D027/D029 SC 819
D027/D029 SC 397

D027/D029 SC 142
D027/D029 SC 819
D027/D029 SC 990
D027/D029 JAM CODE 017
D027/D029 SC 819

D027/D029 SC 672

D027/D029 FIERY
D027/D029 USER TOOLS

D052/D053/D054 JAM CODE 012


D062/D063/D065/D066 USER TOOLS

D062/D063/D065/D066 LAN FAX INSTALL QUESTIONS

D062/D063/D065/D066 JAM CODE 012

D078/D079 FIERY
D101/D102/D103 FIERY

D101/D102/D103 USER TOOLS


G130/G131 SC 726
G130/G131 SC 726
Product Family Problem Desc
G130/G131 SC 727
G130/G131 SC 727
G130/G131 SC 729
G130/G131 SC 729
G130/G131 SC 729
G130/G131 SC 730
G130/G131 SC 730
G130/G131 SC 730
G130/G131 SC 731
G130/G131 SC 731
G130/G131 SC 732
G130/G131 SC 732
G130/G131 SC 733
G130/G131 SC 733
G130/G131 SC 734
G130/G131 SC 734
G130/G131 SC 740
G130/G131 SC 740
G130/G131 SC 741
G130/G131 SC 741
G130/G131 SC 742
G130/G131 SC 742
G130/G131 SC 743
G130/G131 SC 743
G130/G131 SC 744
G130/G131 SC 744
G130/G131 SC 745
G130/G131 SC 745
G130/G131 SC 746
G130/G131 SC 746
G130/G131 SC 746
G130/G131 SC 747
G130/G131 SC 747
G130/G131 SC 748
Product Family Problem Desc
G130/G131 SC 750

G130/G131 SC 751
G130/G131 SC 752

G130/G131 SC 752
G130/G131 SC 753
G130/G131 SC 753
G130/G131 SC 817
G130/G131 SC 817
G130/G131 SC 818
G130/G131 SC 818
G130/G131 SC 819
G130/G131 SC 819
G130/G131 SC 819
G178 FIERY
G178 FIERY

G178 FIERY

B129/B130/B168 IMAGE SHIFTING


B147/B149/B190 SC 260
B147/B149/B190 SC 260
B147/B149/B190 SC 260
B147/B149/B190 SC 261

B147/B149/B190 SC 261
B147/B149/B190 SC 261
B147/B149/B190 SC 261
B147/B149/B190 SC 261
B222/B224/G878 USER TOOLS
B222/B224/G878 USER TOOLS
B222/B224/G878 USER TOOLS

B222/B224/G878 NETWORK DEVICES


B259/B260/B261 JAM B
Product Family Problem Desc
G060/G080/G082 SC 685
G060/G080/G082 SC 685
G060/G080/G082 SC 685
G060/G080/G082 SC 685
G130/G131 SC 754
B129/B130/B168 PCU COUNTER QUESTIONS
D037/D038/D041 SC 925
D037/D038/D041 SC 925
G130/G131 SC 821
G130/G131 SC 822
G130/G131 SC 822
G130/G131 SC 822
G130/G131 SC 822
G130/G131 SC 823
G130/G131 SC 823
G130/G131 SC 824
G130/G131 SC 824
G130/G131 SC 824
G130/G131 SC 826
G130/G131 SC 826
G130/G131 SC 828
G130/G131 SC 833
G130/G131 SC 834
G130/G131 SC 850
G130/G131 SC 851
G130/G131 SC 853
G130/G131 SC 854
G130/G131 SC 854
G130/G131 SC 855
G130/G131 SC 856
G130/G131 SC 856
G130/G131 SC 857
G130/G131 SC 860
G130/G131 SC 860
Product Family Problem Desc
G130/G131 SC 861
G130/G131 SC 861
G130/G131 SC 863
G130/G131 SC 863
G130/G131 SC 864
G130/G131 SC 864
G130/G131 SC 865
G130/G131 SC 865
G130/G131 SC 866
G130/G131 SC 867
G130/G131 SC 868
G130/G131 SC 868
G130/G131 SC 870
G130/G131 SC 870
G130/G131 SC 872
G130/G131 SC 872
G130/G131 SC 873
G130/G131 SC 873
G130/G131 SC 874
G130/G131 SC 874
G130/G131 SC 875
G130/G131 SC 876
G130/G131 SC 876
G130/G131 SC 876
G130/G131 SC 876
G130/G131 SC 900
G130/G131 SC 900
G130/G131 SC 920
G130/G131 SC 920
G130/G131 SC 921
G130/G131 SC 990
G130/G131 SC 990
G130/G131 SC 991
G130/G131 SC 991
Product Family Problem Desc
G130/G131 SC 992
G130/G131 SC 995
G130/G131 SC 998
G130/G131 SC 998
G130/G131 SC 998
H556/H557 SC 552
H556/H557 SC 552
H556/H557 SC 552

B234/B235/B236 SC 990
D014/D015 JAM CODE 203
D014/D015 JAM CODE 194
D027/D029 SC 582

D027/D029 SC 582
D062/D063/D065/D066 STAMP DATA QUESTIONS

H555/H556/H557 LINES WHITE / LEAD TO TRAIL


B070/B071 PARTS
B132/B200 JAM CODE 053

B246/B248/B249 SC 569
G148 PLEASE WAIT FUSER UP TO TEMP
A292/A293/B098 SC 520
B070/B071 PARTS
B070/B071 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B070/B071 GBC ENTRANCE JAMS
B132/B200 FIERY
B132/B200 JAM CODE 053
B132/B200 SPECIFICATIONS
B234/B235/B236 PARTS
B234/B235/B236 PARTS
B234/B235/B236 BLANK DISPLAY
B246/B248/B249 SC 860
Product Family Problem Desc
B246/B248/B249 GLOBALSCAN CONFIG/INSTALL
D014/D015 FIERY

D014/D015 SC 585
D014/D015 TONER

D014/D015 CLOSE DOORS/COVERS INDICATION


D016 SC 410
D037/D038/D041 PRINT JOB NOT PRINTING

D052/D053/D054 FAX FORWARDING QUESTIONS


D052/D053/D054 0-21
D052/D053/D054 SC 317
D052/D053/D054 SC 317
D052/D053/D054 SC 317
D052/D053/D054 SC 317
D052/D053/D054 SC 317
D052/D053/D054 SC 317
D062/D063/D065/D066 SCANNER CONFIGURATION

D062/D063/D065/D066 FINISHER NOT RECOGNIZED

D062/D063/D065/D066 FINISHER NOT RECOGNIZED

D101/D102/D103 SC 798
D101/D102/D103 SC 672
G178 BOOKLETMAKER SERVICE CODES
G178 BOOKLETMAKER SERVICE CODES
B070/B071 SC 497
B089/B093 RX PROBLEM
B121/B122/B123 RX PROBLEM
B132/B200 SCANNING DOES NOT FUNCTION
B222/B224/G878 SC 819
B234/B235/B236 TONER
Product Family Problem Desc
B234/B235/B236 NOISE

B262/B284/B288/B292 JAM CODE 123


D009/D011/D012/D013 JAM R

D016 SC 672
D016 SPECIFICATIONS
D017/D018/D019/D020 SC 792

D037/D038/D041 SCANNER FUNCTIONS


D037/D038/D041 SC 610
D052/D053/D054 JAM CODE 142
D052/D053/D054 USER CODE QUESTIONS
D052/D053/D054 SC 542
D052/D053/D054 DJ 54
D062/D063/D065/D066 FINISHER NOT RECOGNIZED

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 CONTROLLER CONFIG/INSTALL

D062/D063/D065/D066 KEY COUNTER INFORMATION

D078/D079 PARTS
D078/D079 CONTROLLER CONFIG/INSTALL
D078/D079 @ REMOTE
D101/D102/D103 SC 753
D101/D102/D103 FUSER WEB ISSUES
D101/D102/D103 SC 555
D101/D102/D103 SC 555
D101/D102/D103 SC 555
G104/G160/G190 CANNOT PRINT ACROSS NETWORK
G160/G161 SC 304
G160/G161 SC 304
G160/G161 SC 304
G160/G161 SC 304
Product Family Problem Desc
G176/G177 @ REMOTE
G178 UNEVEN IMAGE
G178 SC 323
G417/G418 LINES BLACK / LEAD TO TRAIL
H555/H556/H557 TRANSMIT MODE, MEMORY OR IMMEDIATE
M035/M036 PASSWORDS
D016 SPECIFICATIONS
D078/D079 SC 414
D078/D079 SC 414
D078/D079 SC 414
D078/D079 SC 414
G176/G177 SC 998
G176/G177 SC 998
G176/G177 SC 998
G176/G177 SC 998
M001 SC 998
M001 SC 998
B079/082/135/138/182/ SC 620
183
B079/082/135/138/182/ CANNOT SCAN TO NETWORK
183
B140-B143/B163/B228 BLACK IMAGE-ENTIRE PAGE
B147/B149/B190 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B222/B224/G878 STREAM FEED
B222/B224/G878 STREAM FEED
B222/B224/G878 E 44
B222/B224/G878 E 44
B222/B224/G878 E 44
B222/B224/G878 PRINT JOB INTERRUPTED
B222/B224/G878 JAM CODE 019
B230/B237 PRINT JOB NOT PRINTING
B230/B237 PARTS
B230/B237 SC 683
B234/B235/B236 SC 495
Product Family Problem Desc
B234/B235/B236 SC 495
B234/B235/B236 SC 495
B234/B235/B236 SC 495
B234/B235/B236 SC 495
B234/B235/B236 SC 495
B234/B235/B236 SC 495
B295/B297 SC 352
B295/B297 SC 352
B295/B297 SC 352
B295/B297 SC 352
B295/B297 SC 352
B295/B297 SC 352
C235/C244 SC 07-10
D009/D011/D012/D013 REGISTRATION SIDE TO SIDE INCORRECT

D009/D011/D012/D013 REGISTRATION SIDE TO SIDE INCORRECT

D009/D011/D012/D013 FIRMWARE UPDATES

D009/D011/D012/D013 REGISTRATION INCORRECT

D009/D011/D012/D013 SC 829

D009/D011/D012/D013 @ REMOTE

D009/D011/D012/D013 SC 302

D014/D015 ACC ERROR


D014/D015 ACC ERROR
D014/D015 SC 670
D016 POORLY STAPLED OR JOGGED SETS
D023/D025 INSTALLATION QUESTIONS
D023/D025 SC 819
D023/D025 @ REMOTE

D023/D025 ADD TONER CONDITION


Product Family Problem Desc
D027/D029 FIERY
D027/D029 14-33, NO MAIL ADDRESS FOR MACHINE
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D052/D053/D054 SC 495
D052/D053/D054 SC 495
D052/D053/D054 SC 495
D052/D053/D054 SC 725
D052/D053/D054 SC 725
D052/D053/D054 MACHINE SHUTS OFF THEN BACK ON
D078/D079 LIGHT/FADED IMAGE
D101/D102/D103 INSTALLATION QUESTIONS
G133 SC 365
G133 SC 365
G133 SC 365
G133 SC 365
G133 SC 364
G133 SC 364
G133 SC 364
G133 SC 364
G133 SC 366
G133 SC 366
G133 SC 366
G133 SC 366
G133 SC 367
G133 SC 367
G133 SC 367
G133 SC 367
G148 SPECIFICATIONS
G150/G151 E 08
G178 OIL MARKS
G178 SC 601
G178 FUSER WEB ISSUES
B079/082/135/138/182/ PASSWORDS
183
Product Family Problem Desc
B222/B224/G878 MAC PRINTING
B230/B237 PRINT JOB NOT PRINTING
B246/B248/B249 BYPASS TRAY ISSUES
B295/B297 SC 143
B295/B297 SC 143
B295/B297 SC 143
B295/B297 SC 143
B295/B297 SC 143
B295/B297 SC 143
D007/D008 JAM CODE 061
D023/D025 SC 925
D062/D063/D065/D066 SUPPLIES

D101/D102/D103 SC 792-22
D101/D102/D103 SC 792-22
G133 SC 553
G133 SC 553
G133 SC 553
G133 SC 553
G133 SC 553
G133 SC 553
G133 SC 553
G152 E 218
B234/B235/B236 DEVELOPER ON IMAGE / SPILL
D023/D025 SC 925
D101/D102/D103 STAPLE POSITION
B132/B200 TONER LEAK/SPILL
B222/B224/G878 ACCORDIAN JAMS / Z FOLD
B264/B265 SC 995
B264/B265 SC 995
D009/D011/D012/D013 SC 636

D009/D011/D012/D013 SC 636
Product Family Problem Desc
D009/D011/D012/D013 SC 636

A292/A293/B098 SC 360
A292/A293/B098 SC 360
A292/A293/B098 SC 360
A292/A293/B098 SC 360
A292/A293/B098 SC 360
B064/B065 USER TOOLS
B070/B071 TOUCH SCREEN DISPLAYS WHITE AS ORANGE
IN EDIT MODE ONLY
B132/B200 SC 230
B132/B200 SC 230
B132/B200 SC 230
B132/B200 SC 230
B132/B200 JAM CODE 014
B132/B200 SC 230
B132/B200 FINISHER NOT RECOGNIZED
B132/B200 ADDRESS BOOK
B140-B143/B163/B228 SC 552
B140-B143/B163/B228 USER TOOLS
B140-B143/B163/B228 SC 552
B140-B143/B163/B228 BLANK IMAGE-ENTIRE PAGE
B140-B143/B163/B228 PASSWORDS
B234/B235/B236 PARTS
B234/B235/B236 ADDRESS BOOK
B246/B248/B249 USER TOOLS
B246/B248/B249 SC 490
B246/B248/B249 ADDRESS BOOK
B246/B248/B249 TANDEM TRAY ISSUES
C262/C265 SP MODES
C262/C265 SC 720
C262/C265 SC 720
D014/D015 SW APPLICATION ERRORS
D014/D015 PAPER SIZE QUESTIONS
Product Family Problem Desc
D014/D015 FIERY

D014/D015 SCANNER FUNCTIONS

D014/D015 CONTROLLER ERROR

D014/D015 SW APPLICATION ERRORS


D014/D015 @ REMOTE
D014/D015 FUSER JAMS
D014/D015 ADDRESS BOOK
D014/D015 PRINT JOB NOT PRINTING
D014/D015 POSTSCRIPT

D016 SC 791
D016 JAM CODE 036
D023/D025 PLEASE WAIT FUSER UP TO TEMP
D023/D025 PLEASE WAIT FUSER UP TO TEMP
D023/D025 PLEASE WAIT FUSER UP TO TEMP
D023/D025 SCANNER CONFIGURATION
D027/D029 COLORS MISALIGNED
D027/D029 COLORS MISALIGNED
D027/D029 COLORS MISALIGNED
D027/D029 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D027/D029 COLORS MISALIGNED
D052/D053/D054 USER TOOLS
D052/D053/D054 SC 555
D052/D053/D054 BOOKLETMAKER SERVICE CODES
D052/D053/D054 ADDRESS BOOK
D062/D063/D065/D066 FAX OPTION NOT RECOGNIZED

D062/D063/D065/D066 SW APPLICATION ERRORS

D062/D063/D065/D066 CANNOT SCAN TO E-MAIL


Product Family Problem Desc
D062/D063/D065/D066 ADDRESS BOOK

D062/D063/D065/D066 NO READY OR WAIT INDICATORS

D062/D063/D065/D066 TX PROBLEM

D078/D079 SC 732
D078/D079 FIERY
D078/D079 SC 195
D078/D079 SC 415
D078/D079 SC 415
D078/D079 SC 415
D078/D079 SC 415
D078/D079 SC 416
D078/D079 SC 416
D078/D079 SC 416
D078/D079 SC 416
D078/D079 SC 417
D078/D079 SC 417
D078/D079 SC 417
D078/D079 SC 417
D078/D079 SC 418
D078/D079 SC 418
D078/D079 SC 420
D078/D079 SC 420
D078/D079 SC 420
D078/D079 SC 420
D078/D079 SC 420
D078/D079 SC 420
D078/D079 SC 421
D078/D079 SC 421
D078/D079 SC 421
D078/D079 SC 421
D078/D079 SC 421
D078/D079 SC 421
Product Family Problem Desc
D078/D079 SC 422
D078/D079 SC 422
D078/D079 SC 422
D078/D079 SC 422
D078/D079 SC 422
D078/D079 SC 422
D078/D079 SC 423
D078/D079 SC 423
D078/D079 SC 423
D078/D079 SC 423
D078/D079 SC 423
D078/D079 SC 423
D078/D079 SC 424
D078/D079 SC 424
D078/D079 SC 424
D078/D079 SC 425
D078/D079 SC 425
D078/D079 SC 425
D078/D079 SC 426
D078/D079 SC 426
D078/D079 SC 426
D078/D079 SC 427
D078/D079 SC 427
D078/D079 SC 427
D078/D079 SC 432
D078/D079 SC 432
D078/D079 SC 432
D078/D079 SC 432
D078/D079 SC 432
D078/D079 SC 433
D078/D079 SC 433
D078/D079 SC 433
D078/D079 SC 433
D078/D079 SC 433
Product Family Problem Desc
D078/D079 SC 434
D078/D079 SC 434
D078/D079 SC 434
D078/D079 SC 434
D078/D079 SC 434
D078/D079 SC 435
D078/D079 SC 435
D078/D079 SC 435
D078/D079 SC 435
D078/D079 SC 435
D078/D079 SC 436
D078/D079 SC 436
D078/D079 SC 436
D078/D079 SC 436
D078/D079 SC 436
D078/D079 SC 437
D078/D079 SC 437
D078/D079 SC 437
D078/D079 SC 437
D078/D079 SC 437
D078/D079 SC 438
D078/D079 SC 438
D078/D079 SC 438
D078/D079 SC 438
D078/D079 SC 438
D078/D079 SC 439
D078/D079 SC 439
D078/D079 SC 439
D078/D079 SC 439
D078/D079 SC 439
D078/D079 SC 440
D078/D079 SC 440
D078/D079 SC 440
D078/D079 SC 441
Product Family Problem Desc
D078/D079 SC 441
D078/D079 SC 441
D078/D079 SC 442
D078/D079 SC 442
D078/D079 SC 442
D078/D079 SC 443
D078/D079 SC 443
D078/D079 SC 443
D078/D079 SC 445
D078/D079 SC 445
D078/D079 SC 445
D078/D079 SC 445
D078/D079 SC 446
D078/D079 SC 446
D078/D079 SC 447
D078/D079 SC 447
D078/D079 SC 447
D101/D102/D103 ADDRESS BOOK
D101/D102/D103 JAM REGISTRATION
D101/D102/D103 SUPPLIES
G152 PARTS
G178 SC 791
G178 THROUGH PUT QUESTIONS
B064/B065 MAC PRINTING

B132/B200 JAM CODE 066


B132/B200 MAC PRINTING

B140-B143/B163/B228 MAC PRINTING

B234/B235/B236 STAPLE POSITION


B234/B235/B236 MAC PRINTING

B246/B248/B249 MAC PRINTING


Product Family Problem Desc
B264/B265 SC 921
B264/B265 SC 921
B291/B296 SUPPLIES
B291/B296 SUPPLIES
B291/B296 SUPPLIES
D014/D015 COLOR INCORRECT
D014/D015 MAC PRINTING

D014/D015 COLOR INCORRECT


D016 OIL MARKS
D052/D053/D054 JAM CODE 116
D052/D053/D054 MAC PRINTING

D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 MAC PRINTING

D078/D079 MAC PRINTING

D101/D102/D103 MAC PRINTING

D101/D102/D103 STAMP DATA QUESTIONS


G126 MAC PRINTING

G148 MAC PRINTING

G152 DEAD MACHINE, NO OPERATION


B230/B237 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D009/D011/D012/D013 OPERATION PANEL - DISPLAYS SET FUSER UNIT

D023/D025 FIERY
D078/D079 SC 450
D078/D079 SC 450
D078/D079 SC 450
D078/D079 SC 450
D078/D079 SC 452
Product Family Problem Desc
D078/D079 SC 452
D078/D079 SC 452
D078/D079 SC 452
D078/D079 SC 455
D078/D079 SC 455
D078/D079 SC 455
D078/D079 SC 455
D078/D079 SC 455
G133 COLORS MISALIGNED
G152 SC XX
H915/H916 BLANK DISPLAY
B064/B065 SCAN ROUTER CONFIG/INSTALL
B079/082/135/138/182/ JAM CODE 016
183
B079/082/135/138/182/ JAM CODE 016
183
B079/082/135/138/182/ JAM CODE 016
183
B140-B143/B163/B228 JAM CODE 063
B140-B143/B163/B228 JAM CODE 062
B234/B235/B236 PARTS
B246/B248/B249 JAM CODE 063
B246/B248/B249 JAM CODE 063
B246/B248/B249 CONTROLLER CONFIG/INSTALL
B246/B248/B249 BLACK IMAGE-ENTIRE PAGE
B276/B277 TX PROBLEM
B291/B296 SC 995
C235/C244 ADD INK INDICATION ISSUES
D009/D011/D012/D013 BACKGROUND-DIRTY/GRAY

D014/D015 SCANNER FUNCTIONS


D016 SC 966
D052/D053/D054 SC 621
D052/D053/D054 JAM CODE 063
D052/D053/D054 SC 621
Product Family Problem Desc
D052/D053/D054 SC 621
D059/D060/D061 SW APPLICATION ERRORS
D059/D060/D061 ADDRESS BOOK
D059/D060/D061 MAC PRINTING

D059/D060/D061 INSTALLATION QUESTIONS


D062/D063/D065/D066 NETWORK ERRORS

D062/D063/D065/D066 ERROR MESSAGES

D062/D063/D065/D066 DOS APPLICATION CONFIG/INSTALL

D062/D063/D065/D066 ERROR MESSAGES

D062/D063/D065/D066 JAM CODE 063

D062/D063/D065/D066 CONTROLLER CONFIG/INSTALL

D078/D079 FINISHER NOT RECOGNIZED


D078/D079 SC 460
D078/D079 SC 465
D078/D079 SC 465
D078/D079 SC 465
D078/D079 SC 466
D078/D079 SC 466
D078/D079 SC 466
D078/D079 SC 467
D078/D079 SC 467
D078/D079 SC 467
D078/D079 SC 468
D078/D079 SC 468
D078/D079 SC 468
D078/D079 SC 472
D078/D079 SC 472
D078/D079 SC 472
D078/D079 SC 480
Product Family Problem Desc
D078/D079 SC 480
D078/D079 SC 480
D078/D079 SC 481
D078/D079 SC 481
D078/D079 SC 481
D078/D079 SC 482
D078/D079 SC 482
D078/D079 SC 482
D078/D079 SC 483
D078/D079 SC 483
D078/D079 SC 483
D078/D079 SC 484
D078/D079 SC 484
D078/D079 SC 485
D078/D079 SC 485
D078/D079 SC 487
D078/D079 SC 487
D078/D079 SC 488
D078/D079 SC 490
D078/D079 SC 490
D078/D079 SC 495
D078/D079 SC 495
D078/D079 SC 495
D078/D079 SC 495
D078/D079 SC 496
D078/D079 SC 496
D078/D079 SC 496
D078/D079 SC 496
D078/D079 SC 497
D078/D079 SC 497
D078/D079 SC 498
D078/D079 SC 498
D078/D079 SC 499
D078/D079 SC 499
Product Family Problem Desc
D078/D079 SC 499
D078/D079 SC 499
D078/D079 SC 499
D101/D102/D103 PARTS
D101/D102/D103 SC 966
D101/D102/D103 PUNCH QUESTIONS

G152 E 28D
G178 SC 966
G178 JAM CODE 123
D016 PARTS
D017/D018/D019/D020 STAMP FUNCTION - CANNOT SELECT

D017/D018/D019/D020 PARTS

D023/D025 PARTS
D027/D029 SC 492
D027/D029 PC FAXES NOT BEING RECEIVED

D027/D029 PARTS
D037/D038/D041 REPORTS ON/OFF
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D046/D049 PARTS
D059/D060/D061 PARTS
D062/D063/D065/D066 REPORTS ON/OFF

D062/D063/D065/D066 PARTS

D078/D079 SC 503
D078/D079 SC 503
D078/D079 SC 503
D078/D079 SC 503
D078/D079 SC 504
D078/D079 SC 504
Product Family Problem Desc
D078/D079 SC 504
D078/D079 SC 504
D078/D079 SC 505
D078/D079 SC 505
D078/D079 SC 505
D078/D079 SC 505
D078/D079 SC 505
D078/D079 SC 510
D078/D079 SC 510
D078/D079 SC 510
D078/D079 SC 510
D078/D079 SC 510
D078/D079 SC 515
D078/D079 SC 515
D078/D079 SC 515
D078/D079 SC 515
G178 PARTS
G179 PARTS
G188/G189 PARTS
J017/J019 PARTS
M001 PARTS
M002/M003/M004 PARTS
M035/M036 PARTS
B079/082/135/138/182/ PARTS
183
B121/B122/B123 PARTS
B129/B130/B168 PARTS
B173 PARTS
B178/B180/B202 ADD TONER CONDITION
B178/B180/B202 PARTS
B188 PARTS
B222/B224/G878 PARTS
B229 PARTS
B230/B237 PARTS
Product Family Problem Desc
B299 PARTS
D009/D011/D012/D013 JAM CODE 057

D009/D011/D012/D013 JAM CODE 057

D009/D011/D012/D013 JAM CODE 057

D010 PARTS
D023/D025 TX PROBLEM
D052/D053/D054 PARTS
D101/D102/D103 PARTS
G031/G032/G049/G054 PARTS

G056/G058/G073/G074 PARTS

G060/G080/G082 PARTS
G065 PARTS
G071 PARTS
G081/G120/G121/G122 PARTS

G091/G094/G095/G112- PARTS
G116
G106 PARTS
G130/G131 PARTS
G133 PARTS
G147 CLOSE DOORS/COVERS INDICATION
G147 PARTS
G165/G166/G167 PARTS
G176/G177 PARTS
G180 PARTS
G181/G183/G184 PARTS
G186 PARTS
G426 PARTS
J012/J013/J014 PARTS
M000/M009 PARTS
M018/M019 PARTS
Product Family Problem Desc
M040/M041 PARTS
B234/B235/B236 DEAD NO POWER
B234/B235/B236 DEAD NO POWER
B234/B235/B236 DEAD NO POWER
D101/D102/D103 TRAY HEATER
M018/M019 SC 396
M018/M019 SC 396
M018/M019 SC 396
B230/B237 MISCOUNTING
B234/B235/B236 LIGHT/FADED IMAGE
B276/B277 SC 870
D009/D011/D012/D013 FUSER WEB MESSAGE

D009/D011/D012/D013 FUSER WEB MESSAGE

D027/D029 SCANNER FUNCTIONS


D027/D029 SC 687
D062/D063/D065/D066 SC 901

D062/D063/D065/D066 COUNTER ISSUES

D101/D102/D103 LIGHT/FADED IMAGE


D101/D102/D103 LIGHT/FADED IMAGE
D101/D102/D103 LIGHT/FADED IMAGE
D101/D102/D103 LIGHT/FADED IMAGE
G178 FIERY
H556/H557 SC 391
H556/H557 SC 391
B022/B027 REGISTRATION INCORRECT
B022/B027 REGISTRATION INCORRECT
B051/B052/B156 DISTORTED IMAGE-DIGITIZED
B070/B071 WASTE TONER FULL DISPLAYED
B089/B093 SCANNING DOES NOT FUNCTION
B121/B122/B123 KEY OPERATOR CODE QUESTIONS
Product Family Problem Desc
B129/B130/B168 NO ANSWER ON 1ST RING AFTER PCFE - PC
FAX EXPANDER INSTALL
B222/B224/G878 PRINT JOB NOT PRINTING
B230/B237 ADD TONER CONDITION
B230/B237 ADD TONER CONDITION
B230/B237 ADD TONER CONDITION
B230/B237 ADD TONER CONDITION
B230/B237 ADD TONER CONDITION
B259/B260/B261 KEY OPERATOR CODE QUESTIONS
B291/B296 STAMP DATA QUESTIONS
B295/B297 SC 492
D017/D018/D019/D020 ERRATIC FINISHER OPERATION

D017/D018/D019/D020 SC 997

D023/D025 SC 285
D027/D029 SC 222
D037/D038/D041 NO TX/RX
D037/D038/D041 NO TX/RX
D037/D038/D041 SC 838
D037/D038/D041 PRINT OPTION NOT RECOGNIZED
D037/D038/D041 SC 161
G157 SUPPLIES
H556/H557 10-10 NIC FAX ERROR CODE

H556/H557 REPORTS ON/OFF


M018/M019 IMAGE OF FAX NOT APPEARING ON REPORTS

A229 SC 120
B064/B065 USER TOOLS

B070/B071 SCAN ROUTER CONFIG/INSTALL

B070/B071 SCAN ROUTER CONFIG/INSTALL


B132/B200 MULTI SHEET FEED
Product Family Problem Desc
B132/B200 GBC STREAM PUNCH - JAMS
B132/B200 USER TOOLS

B140-B143/B163/B228 SC 991
B140-B143/B163/B228 USER TOOLS

B147/B149/B190 SC 622
B147/B149/B190 SC 622
B147/B149/B190 SC 622
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 SC 220
B234/B235/B236 GBC STREAM PUNCH - JAMS
B234/B235/B236 DEAD NO POWER
B234/B235/B236 USER TOOLS

B246/B248/B249 SC 305
B246/B248/B249 USER TOOLS

B295/B297 SC 548
B295/B297 SC 548
D009/D011/D012/D013 SC 817

D009/D011/D012/D013 @ REMOTE

D009/D011/D012/D013 @ REMOTE

D014/D015 FIERY
D014/D015 GBC STREAM PUNCH - JAMS
D014/D015 USER TOOLS

D016 GBC STREAM PUNCH - JAMS


D016 USER TOOLS

D017/D018/D019/D020 SC 998

D052/D053/D054 JAM CODE 055


Product Family Problem Desc
D052/D053/D054 SC 555

D052/D053/D054 SCAN TO FOLDER

D052/D053/D054 GBC STREAM PUNCH - JAMS


D052/D053/D054 USER TOOLS

D052/D053/D054 SC 541
D059/D060/D061 GBC STREAM PUNCH - JAMS
D059/D060/D061 SC 672
D059/D060/D061 USER TOOLS

D062/D063/D065/D066 EXTERNAL LCT FEED IN JAMS

D062/D063/D065/D066 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
D062/D063/D065/D066 SC 865

D062/D063/D065/D066 GBC STREAM PUNCH - JAMS

D062/D063/D065/D066 USER TOOLS

D078/D079 USER TOOLS

D078/D079 FIERY
D101/D102/D103 WASTE TONER FULL DISPLAYED
D101/D102/D103 JAM CODE 021
D101/D102/D103 GBC STREAM PUNCH - JAMS
D101/D102/D103 USER TOOLS

G152 PARTS
G152 PARTS
G178 GBC STREAM PUNCH - JAMS
B064/B065 PASSWORDS
B070/B071 SC 495
B125 UNEVEN IMAGE
B132/B200 OPERATION PANEL - DISPLAYS SET FUSER UNIT
Product Family Problem Desc
B132/B200 FIERY
B140-B143/B163/B228 SC 701
B140-B143/B163/B228 SC 490
B140-B143/B163/B228 SC 541
B140-B143/B163/B228 SC 541
B140-B143/B163/B228 SC 541
B178/B180/B202 NUMBER OF RINGS UNTIL CALL IS DETECTED
B230/B237 CANNOT PRINT ACROSS NETWORK
B230/B237 CANNOT PRINT ACROSS NETWORK

B230/B237 CANNOT PRINT ACROSS NETWORK

B230/B237 CANNOT PRINT ACROSS NETWORK


B230/B237 BYPASS TRAY ISSUES
B230/B237 CANNOT PRINT ACROSS NETWORK
B234/B235/B236 SC 824
B234/B235/B236 SC 824
B234/B235/B236 GBC STREAM PUNCH SPECS
B234/B235/B236 PAPER END
B234/B235/B236 PARTS
B246/B248/B249 JAM CODE 012
B246/B248/B249 FACSIMILE FEATURES
B246/B248/B249 SC 553

C231/C237/C238/C248 PARTS
D009/D011/D012/D013 SC 875

D010 SC 202
D014/D015 LIGHT/FADED IMAGE
D014/D015 PRINT JOB NOT PRINTING
D014/D015 SC 396
D014/D015 STAPLER - SCREWS FALLING OUT OF STAPLER
TRAY SLIDE RAIL
D014/D015 ADD TONER CONDITION
D014/D015 IMAGE SHIFTING
Product Family Problem Desc
D052/D053/D054 SD CARD QUESTIONS
D052/D053/D054 SP MODES
D052/D053/D054 SMTP
D052/D053/D054 SMTP
D052/D053/D054 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
D052/D053/D054 PROBLEM DIALING LONG DISTANCE CALLS
D059/D060/D061 NETWORK DEVICES
D059/D060/D061 NETWORK DEVICES
D062/D063/D065/D066 PLEASE WAIT FUSER UP TO TEMP

D062/D063/D065/D066 SC 865

D062/D063/D065/D066 SC 816

D062/D063/D065/D066 SC 901

D101/D102/D103 SC 703

D101/D102/D103 DRIVERS
D101/D102/D103 DRIVERS
D101/D102/D103 DOES NOT RECOGNIZE FINISHER WITH GBC
STREAMPUNCH INSTALLED
G038/G062 FIRMWARE LOADING ISSUES
G130/G131 SUPPLIES
G150/G151 FIRMWARE UPDATES
G150/G151 FINISHER INSTALL ISSUES
G178 SC 670
B125 SC 992
G038/G062 SC 302
G152 SC XX
B064/B065 NETWORK DEVICES

B070/B071 BOOKLETMAKER SERVICE CODES

B070/B071 BOOKLETMAKER SERVICE CODES


B132/B200 JAM CODE 198
Product Family Problem Desc
B186 ADD TONER CONDITION
B234/B235/B236 SPECIFICATIONS
B234/B235/B236 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B234/B235/B236 JAM CODE 102
B246/B248/B249 JAM CODE 066
B246/B248/B249 SHIFT TRAY OVER DRIVES UP/DOWN
B246/B248/B249 JAM CODE 103
C262/C265 JAM A
C262/C265 JAM REGISTRATION
D014/D015 PCU COUNTER QUESTIONS
D014/D015 FIRMWARE UPDATES
D014/D015 FIRMWARE UPDATES
D016 BOOKLETMAKER SERVICE CODES
D037/D038/D041 KEY COUNTER INFORMATION
D052/D053/D054 SC 544
D059/D060/D061 NO READY OR WAIT INDICATORS
D062/D063/D065/D066 STAMP DATA QUESTIONS

D062/D063/D065/D066 JAM CODE 172

D078/D079 SCANNER CONFIGURATION

D078/D079 SC 547
D078/D079 SC 547
D101/D102/D103 JAM CODE 123

D101/D102/D103 ENVELOPES
D101/D102/D103 E 32
G178 INSTALLATION QUESTIONS
B064/B065 PASSWORDS
B089/B093 SC 995
B089/B093 SC 995
D037/D038/D041 NO DIAL TONE
D037/D038/D041 JAM CODE 029
Product Family Problem Desc
D052/D053/D054 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
D067/D068/D069/D072 SC 870

D067/D068/D069/D072 SC 870

D067/D068/D069/D072 SC 870

B064/B065 CANNOT DETECT ORIGINAL


B064/B065 SC 621
B064/B065 NETWORK DEVICES
B121/B122/B123 JAM CODE 121
B132/B200 NETWORK DEVICES
B140-B143/B163/B228 NETWORK DEVICES
B234/B235/B236 SC 300
B234/B235/B236 NETWORK DEVICES
B246/B248/B249 @ REMOTE
B246/B248/B249 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
B246/B248/B249 KEY COUNTER INFORMATION
C229/C233/C239 COUNTER ISSUES
C272 PARTS
D014/D015 FIERY
D014/D015 LIGHT/FADED IMAGE
D014/D015 FIERY
D016 FIERY
D016 SC 335
D017/D018/D019/D020 IMAGE OF FAX NOT APPEARING ON REPORTS

D052/D053/D054 PARTS

D052/D053/D054 NETWORK DEVICES


D059/D060/D061 SC 495
D059/D060/D061 SC 495
D059/D060/D061 SC 495
D059/D060/D061 SC 495
Product Family Problem Desc
D059/D060/D061 SC 495
D059/D060/D061 INSTALLATION QUESTIONS
D059/D060/D061 SUPPLIES
D062/D063/D065/D066 SC 555

D062/D063/D065/D066 SC 555

D062/D063/D065/D066 PAPER SIZE QUESTIONS

D062/D063/D065/D066 SC 816

D062/D063/D065/D066 USER CODE QUESTIONS

D062/D063/D065/D066 COUNTER ISSUES

D062/D063/D065/D066 SC 763

D067/D068/D069/D072 SC 982

D078/D079 FIERY
D078/D079 FIERY
D078/D079 ADD TONER CONDITION
D078/D079 SC 816
D078/D079 FIRMWARE UPDATES

D101/D102/D103 USER TOOLS


D101/D102/D103 E 32
D101/D102/D103 PARTS
D101/D102/D103 PAPER SIZE QUESTIONS
G038/G062 LIGHT/FADED IMAGE
G152 JAM DRUM AREA
G152 SC XX
G155 SC XX
G178 FIERY
G178 SC 542
G178 SC 542
A230/A231/A232 SC 502
Product Family Problem Desc
A230/A231/A232 SC 502
B003/B004/B006/B007 REPORTS ON/OFF
B079/082/135/138/182/ HDD (COPIER) NOT RECOGNIZED
183
B079/082/135/138/182/ STAMP DATA QUESTIONS
183
B089/B093 PRINT JOB NOT PRINTING
B132/B200 INSTALLATION QUESTIONS
B132/B200 FIERY
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B222/B224/G878 SC 202
B222/B224/G878 SC 202
B222/B224/G878 PLEASE WAIT - NO FUSER LAMPS
B222/B224/G878 PLEASE WAIT - NO FUSER LAMPS
B222/B224/G878 PLEASE WAIT - NO FUSER LAMPS
C231/237/238/264 11 X 17 DOUBLE COUNT ISSUES
C231/C237/C238/C248 BLACK IMAGE-ENTIRE PAGE
D009/D011/D012/D013 PARTS

D009/D011/D012/D013 PARTS

D023/D025 GENERAL INFORMATION


D027/D029 COLORS MISALIGNED
D027/D029 ERRATIC ELECTRICAL PROBLEMS
D062/D063/D065/D066 JAM CODE 012

G133 FIRMWARE LOADING ISSUES


A229 SC 329
A229 SC 329
A229 SC 329
A229 SC 329
A229 SC 329
B132/B200 LIGHT/FADED IMAGE
B132/B200 OVERTONING
B140-B143/B163/B228 SC 741
Product Family Problem Desc
B246/B248/B249 SC 569
C231/C237/C238/C248 OPERATION PANEL, ERRATIC OPERATION
C231/C237/C238/C248 INK LEAK/SUPPLY
C262/C265 JAM REGISTRATION
D009/D011/D012/D013 PARTS

D014/D015 NO TX/RX

D016 SC 601

D037/D038/D041 DOG EARS


D052/D053/D054 SC 552
D052/D053/D054 SC 552
D052/D053/D054 DRIVERS
D052/D053/D054 FAX FORWARDING QUESTIONS
D059/D060/D061 NETWORK ERRORS
D059/D060/D061 SCANNER FUNCTIONS

D059/D060/D061 PUNCH UNIT NOT RECOGNIZED

D062/D063/D065/D066 SC 760

D062/D063/D065/D066 SC 870

D062/D063/D065/D066 FAX FORWARDING QUESTIONS

D062/D063/D065/D066 FAX FORWARDING QUESTIONS

D062/D063/D065/D066 JAM CODE 013

D062/D063/D065/D066 SC 188

D062/D063/D065/D066 SC 188

D062/D063/D065/D066 SC 870

D101/D102/D103 TONER WASTE / SPILL / LEAK


Product Family Problem Desc
G104 SC 670
G104 SC 670
G104 SC 670
G152 SC XX
G178 BLURRED IMAGE
G178 BLURRED IMAGE
B003/B004/B006/B007 SC 320
B003/B004/B006/B007 SC 542
B003/B004/B006/B007 SC 542

B003/B004/B006/B007 SC 542

B003/B004/B006/B007 SC 542
B003/B004/B006/B007 SC 542
B003/B004/B006/B007 SC 492
B003/B004/B006/B007 SC 492
B003/B004/B006/B007 SC 492
B132/B200 SC 562
B259/B260/B261 SC 500
C217/C225 PARTS
D014/D015 SC 562
D014/D015 FAX FORWARDING QUESTIONS
D014/D015 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D014/D015 FIERY
D017/D018/D019/D020 DEAD MACHINE, NO OPERATION

D052/D053/D054 SC 870
D052/D053/D054 SC 870
D059/D060/D061 CONTROLLER CONFIG/INSTALL
D062/D063/D065/D066 SC 569

D062/D063/D065/D066 JAM CODE 017

D078/D079 SC 516
D078/D079 SC 516
Product Family Problem Desc
D078/D079 SC 516
D078/D079 SC 516
D078/D079 SC 516
D078/D079 SC 516
D078/D079 SC 517
D078/D079 SC 517
D078/D079 SC 517
D078/D079 SC 518
D078/D079 SC 518
D078/D079 SC 518
D078/D079 SC 530
D078/D079 SC 530
D078/D079 SC 530
D078/D079 SC 531
D078/D079 SC 531
D078/D079 SC 531
D078/D079 SC 532
D078/D079 SC 532
D078/D079 SC 532
D078/D079 SC 533
D078/D079 SC 533
D078/D079 SC 533
D078/D079 SC 534
D078/D079 SC 534
D078/D079 SC 534
D078/D079 SC 535
D078/D079 SC 535
D078/D079 SC 535
D078/D079 SC 536
D078/D079 SC 536
D078/D079 SC 537
D078/D079 SC 537
D078/D079 SC 537
D078/D079 SC 538
Product Family Problem Desc
D078/D079 SC 538
D078/D079 SC 538
D078/D079 SC 539
D078/D079 SC 539
D078/D079 SC 539
D078/D079 SC 540
D078/D079 SC 540
D078/D079 SC 540
D078/D079 SC 540
D078/D079 SC 536
D078/D079 SC 541
D078/D079 SC 541
D078/D079 SC 541
D078/D079 SC 543
D078/D079 SC 543
D078/D079 SC 543
D078/D079 SC 543
D078/D079 SC 544
D078/D079 SC 544
D078/D079 SC 544
D078/D079 SC 544
D078/D079 SC 545
D078/D079 SC 545
D078/D079 SC 545
D078/D079 SC 545
D078/D079 SC 546
D078/D079 SC 546
D078/D079 SC 547
D078/D079 SC 549
D078/D079 SC 549
D078/D079 SC 549
D078/D079 SC 550
D078/D079 SC 550
D078/D079 SC 550
Product Family Problem Desc
D078/D079 SC 551
D078/D079 SC 551
D078/D079 SC 551
D078/D079 SC 551
D078/D079 SC 552
D078/D079 SC 552
D078/D079 SC 552
D078/D079 SC 553
D078/D079 SC 553
D078/D079 SC 553
D078/D079 SC 554
D078/D079 SC 554
D078/D079 SC 554
D078/D079 SC 555
D078/D079 SC 555
D078/D079 SC 555
D078/D079 SC 555
D078/D079 SC 555
D078/D079 SC 556
D078/D079 SC 556
D078/D079 SC 556
D078/D079 SC 556
D078/D079 SC 557
D078/D079 SC 557
D078/D079 SC 559
D078/D079 SC 561
D078/D079 SC 561
D101/D102/D103 SC 792
G148 TRAY DOES NOT LIFT
G150/G151 FIRMWARE UPDATES
G160/G161 SC 490

G178 JAM CODE 038


B003/B004/B006/B007 USER CODE QUESTIONS
Product Family Problem Desc
B132/B200 FIERY
B230/B237 JAM CODE 100
B230/B237 JAM CODE 100
B246/B248/B249 IMAGE SHIFTING
B246/B248/B249 SC 490
B246/B248/B249 INTERNAL LCT DOES NOT LIFT
B264/B265 DJ 04
C235/C244 DRIVERS
D009/D011/D012/D013 SUPPLIES

D009/D011/D012/D013 SUPPLIES

D009/D011/D012/D013 INSTALLATION QUESTIONS

D009/D011/D012/D013 SUPPLIES

D009/D011/D012/D013 SUPPLIES

D010 PRINT OPTION NOT RECOGNIZED


D014/D015 ADD TONER CONDITION
D014/D015 JAM CODE 206
D014/D015 PRINT JOB INTERRUPTED

D023/D025 SCAN TO FOLDER

D027/D029 INSTALLATION QUESTIONS


D027/D029 REGISTRATION INCORRECT
D027/D029 REGISTRATION INCORRECT
D027/D029 REGISTRATION INCORRECT
D027/D029 REGISTRATION INCORRECT
D062/D063/D065/D066 SCANNER FUNCTIONS

D062/D063/D065/D066 SC 185

D062/D063/D065/D066 NO TX/RX
Product Family Problem Desc
D062/D063/D065/D066 SCAN TO FOLDER

D078/D079 SC 562
D078/D079 SC 562
D078/D079 SC 562
D078/D079 SC 563
D078/D079 SC 563
D078/D079 SC 563
D078/D079 SC 564
D078/D079 SC 564
D078/D079 SC 564
D078/D079 SC 565
D078/D079 SC 565
D078/D079 SC 565
D078/D079 SC 565
D078/D079 SC 565
D078/D079 SC 566
D078/D079 SC 568
D078/D079 SC 568
D078/D079 SC 568
D078/D079 SC 568
D078/D079 SC 568
D078/D079 SC 569
D078/D079 SC 569
D078/D079 SC 569
D078/D079 SC 569
D078/D079 SC 569
D078/D079 SC 570
D078/D079 SC 570
D078/D079 SC 570
D078/D079 SC 571
D078/D079 SC 571
D078/D079 SC 571
D078/D079 SC 572
Product Family Problem Desc
D078/D079 SC 572
D078/D079 SC 572
D078/D079 SC 573
D078/D079 SC 573
D078/D079 SC 573
D078/D079 SC 574
D078/D079 SC 574
D078/D079 SC 599
D078/D079 SC 599
D078/D079 SC 599
D101/D102/D103 SCANNER FUNCTIONS
D101/D102/D103 JAM CODE 142
D101/D102/D103 BLANK IMAGE-ENTIRE PAGE
G126 INTERNAL LCT DOES NOT LIFT
G150/G151 JAMS USING 3 HOLED PREPUNCHED PAPER 11
X 8.5
B121/B122/B123 SC 320
B121/B122/B123 SC 320
B121/B122/B123 SC 320
D009/D011/D012/D013 ERRATIC ELECTRICAL PROBLEMS

H555/H556/H557 LINES BLACK / LEAD TO TRAIL


B129/B130/B168 PASSWORDS
B129/B130/B168 NO TX/RX
B259/B260/B261 SC 820
D052/D053/D054 IMAGE STRETCHED OR COMPRESSED
D059/D060/D061 LIGHT/FADED IMAGE
D059/D060/D061 LIGHT/FADED IMAGE
C267 ADD INK INDICATION ISSUES
D017/D018/D019/D020 SUPPLIES

D062/D063/D065/D066 COUNTER ISSUES

G148 PCU COUNTER QUESTIONS


H556/H557 SC 302
Product Family Problem Desc
H556/H557 SC 302
H556/H557 SC 302
B089/B093 SCANNER FUNCTIONS
D017/D018/D019/D020 SC 997

D067/D068/D069/D072 SCANNER CONFIGURATION

G178 CONTROLLER CONFIG/INSTALL


D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D052/D053/D054 JAM CODE 066
G178 SC 332
D014/D015 PAPER SIZE QUESTIONS
D016 SC 397
D067/D068/D069/D072 TX PROBLEM

H555/H556/H557 FACSIMILE FEATURES


B003/B004/B006/B007 DJ 03
B147/B149/B190 COLOR INCORRECT
B178/B180/B202 FIRMWARE LOADING ISSUES
B178/B180/B202 SC 902
B178/B180/B202 SC 902
B178/B180/B202 SC 902
B178/B180/B202 FIRMWARE LOADING ISSUES
B178/B180/B202 JAM CODE 061
B178/B180/B202 SD CARD QUESTIONS
B222/B224/G878 TOUCH SCREEN CALIBRATION
B222/B224/G878 TOUCH SCREEN CALIBRATION
B230/B237 JAM BYPASS
B230/B237 JAM BYPASS
B230/B237 DJ 03
B230/B237 ADD TONER CONDITION
B295/B297 SC 621
B295/B297 SC 621
C272 INSTALLATION QUESTIONS
Product Family Problem Desc
D009/D011/D012/D013 PRINT JOB NOT PRINTING

D009/D011/D012/D013 COUNTER ISSUES

D009/D011/D012/D013 PRINT JOB NOT PRINTING

D009/D011/D012/D013 JAM CODE 057

D009/D011/D012/D013 PLEASE WAIT FUSER UP TO TEMP

D009/D011/D012/D013 PARTS

D009/D011/D012/D013 CANNOT PRINT ACROSS NETWORK

D009/D011/D012/D013 JAM CODE 100

D009/D011/D012/D013 SC 819

D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D009/D011/D012/D013 SC 144

D009/D011/D012/D013 JAM CODE 100

D023/D025 SD CARD QUESTIONS


D023/D025 ALL FILES GO INTO MEMORY
D027/D029 REPORTS ON/OFF
D027/D029 SCAN TO FOLDER
D027/D029 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D027/D029 CONTROLLER CONFIG/INSTALL71340069

D027/D029 REGISTRATION INCORRECT


D027/D029 SC 551
D027/D029 DEAD MACHINE, NO OPERATION
D027/D029 IMAGE SHIFTING
Product Family Problem Desc
D027/D029 SC 551
D027/D029 SC 551
D059/D060/D061 PRINT JOB INTERRUPTED
D059/D060/D061 PRINT OPTION NOT RECOGNIZED
D059/D060/D061 POSTSCRIPT
G060/G080/G082 FIERY
G126 SC 545
G126 SC 545
G126 SC 545
G130/G131 ADD TONER CONDITION
G130/G131 FUSER JAMS
G133 PLEASE WAIT FUSER UP TO TEMP
G133 SC 819
G133 SC 819
G133 SC 819
G133 SC 819
G178 SC 670
B070/B071 DOC SERVER ISSUES
B246/B248/B249 REVERSED IMAGE
D059/D060/D061 PRINT JOB NOT PRINTING
G147 PM COUNTER QUESTIONS

B246/B248/B249 SC 305
D023/D025 JAM CODE 001
D023/D025 JAM CODE 013
D023/D025 JAM CODE 026
D023/D025 JAM CODE 001
D023/D025 JAM CODE 001
D023/D025 JAM CODE 001
D023/D025 JAM CODE 001
D023/D025 JAM CODE 059
D023/D025 JAM CODE 059
D046/D049 SC 101
D046/D049 SC 101
Product Family Problem Desc
D046/D049 SC 101
D046/D049 SC 101
D046/D049 SC 101
D046/D049 SC 144
D046/D049 SC 144
D046/D049 SC 144
D046/D049 SC 161
D046/D049 SC 180
D046/D049 SC 180
D046/D049 SC 180
D046/D049 SC 181
D046/D049 SC 181
D046/D049 SC 181
D046/D049 SC 186
D046/D049 SC 186
D046/D049 SC 186
D046/D049 SC 186
D046/D049 SC 191
D046/D049 SC 191
D046/D049 SC 191
D046/D049 SC 300
D046/D049 SC 300
D046/D049 SC 300
D046/D049 SC 303
D046/D049 SC 305
D046/D049 SC 305
D046/D049 SC 305
D046/D049 SC 347
D046/D049 SC 347
D046/D049 SC 392
D046/D049 SC 392
D046/D049 SC 392
D046/D049 SC 400
D046/D049 SC 400
Product Family Problem Desc
D046/D049 SC 400
D046/D049 SC 400
D046/D049 SC 400
D046/D049 SC 401
D046/D049 SC 401
D046/D049 SC 401
D046/D049 SC 401
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 403
D046/D049 SC 403
D046/D049 SC 403
D046/D049 SC 403
D046/D049 SC 403
D046/D049 SC 403
D046/D049 SC 406
D046/D049 SC 406
D046/D049 SC 406
D046/D049 SC 406
D046/D049 SC 406
D046/D049 SC 406
D046/D049 SC 440
D046/D049 SC 460
D059/D060/D061 DRIVERS
D062/D063/D065/D066 SC 552

G160/G161 SC 325
G160/G161 SC 325
G181/G183/G184 SC 400
Product Family Problem Desc
G181/G183/G184 SC 400
B222/B224/G878 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B230/B237 GENERAL INFORMATION
C267 BLANK IMAGE-ENTIRE PAGE
D037/D038/D041 TX PROBLEM
D067/D068/D069/D072 ADD TONER CONDITION

B205/B209 SC 391
B205/B209 SC 391
B205/B209 SC 391
D062/D063/D065/D066 SC 186

M018/M019 COLOR MISSING


B044/B045/B046 SC 401
B044/B045/B046 SC 401
B044/B045/B046 SC 401
B064/B065 USER TOOLS
B079/082/135/138/182/ TX/RX REPORTS
183
B125 SC 547
B125 SC 547
B125 SC 547
B147/B149/B190 SC 503
B147/B149/B190 SC 503
B205/B209 INSTALLATION QUESTIONS
B222/B224/G878 ALL FILES GO INTO MEMORY
B222/B224/G878 ADD TONER CONDITION
B222/B224/G878 ALL FILES GO INTO MEMORY
B222/B224/G878 CANNOT PRINT FROM LOCAL PC/PORT
B230/B237 FAX FORWARDING QUESTIONS
B259/B260/B261 ADD TONER CONDITION
B273/G959/G960 SCANNING DOES NOT FUNCTION
B273/G959/G960 SCANNING DOES NOT FUNCTION
B295/B297 SC 819
Product Family Problem Desc
B295/B297 SC 819
B295/B297 SC 819
B295/B297 SC 819
B295/B297 SC 819
B295/B297 JAM CODE 029
C267 PAPER SIZE QUESTIONS
D009/D011/D012/D013 SC 503

D009/D011/D012/D013 SC 396

D009/D011/D012/D013 ADD TONER CONDITION

D009/D011/D012/D013 TONER WASTE / SPILL / LEAK

D009/D011/D012/D013 SCANNER FUNCTIONS

D017/D018/D019/D020 FAX OPTION NOT RECOGNIZED

D023/D025 SC 536
D027/D029 BACKGROUND-DIRTY/GRAY
D027/D029 PLEASE WAIT FUSER UP TO TEMP
D037/D038/D041 JAM CODE 017
D037/D038/D041 SC 650

D052/D053/D054 USER TOOLS


G104/G160/G190 SC 545
G104/G160/G190 SC 545
G104/G160/G190 SC 545
G104/G160/G190 SC 545
G417/G418 CANNOT PRINT FROM LOCAL PC/PORT
H516/H526/H527/H552/ FUSING ERROR.
H555
H5262 DATE AND TIME SETTINGS
H535/H537 9-22 HOT ROLLER FAILED
J012/J013/J014 SC 990
J012/J013/J014 SC 990
Product Family Problem Desc
J012/J013/J014 SC 990
J012/J013/J014 SC 990
B079/082/135/138/182/ LIGHT/FADED IMAGE
183
B079/082/135/138/182/ LIGHT/FADED IMAGE
183
B129/B130/B168 REPORTS ON/OFF
B205/B209 SC 121
B205/B209 SC 121
B205/B209 SC 121
B222/B224/G878 GENERAL INFORMATION
B230/B237 SC 397
B230/B237 SC 397
B230/B237 SC 397
B230/B237 SC 397
B230/B237 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D009/D011/D012/D013 ADF NOT RECOGNIZED

D009/D011/D012/D013 ADF NOT RECOGNIZED

D009/D011/D012/D013 RX PROBLEM

D010 SC 590
D010 SC 590
D010 SC 590
D017/D018/D019/D020 JAVA INSTALLATION

D037/D038/D041 SRAM ERROR


D101/D102/D103 SC 300
B147/B149/B190 SCAN TO FOLDER

B246/B248/B249 SCAN TO FOLDER


B246/B248/B249 FIRMWARE LOADING ISSUES
D016 DEAD MACHINE, NO OPERATION
G178 SC 626
Product Family Problem Desc
B291/B296 CREASING
D009/D011/D012/D013 14-01

D014/D015 REGISTRATION INCORRECT

D016 DEAD MACHINE, NO OPERATION


D027/D029 USER TOOLS
D062/D063/D065/D066 PAPER SIZE QUESTIONS

G060/G080/G082 SC 471
G060/G080/G082 SC 471
G186 USER TOOLS
G417/G418 PASSWORDS
B147/B149/B190 RX PROBLEM
B230/B237 TOUCH SCREEN CALIBRATION
B264/B265 JAM CODE 061
B264/B265 JAM CODE 061
B264/B265 NO TX/RX
D009/D011/D012/D013 FACSIMILE FEATURES

D046/D049 SC 503
D046/D049 SC 503
D046/D049 SC 503
D046/D049 SC 504
D046/D049 SC 504
D046/D049 SC 504
D046/D049 SC 506
D046/D049 SC 506
D046/D049 SC 507
D046/D049 SC 507
A229 PARTS
A257/A269/B023 SC 620
A294/A295 FIERY
B064/B065 OVERTONING
B070/B071 PARTS
Product Family Problem Desc
B070/B071 BOOKLETMAKER SERVICE CODES
B070/B071 BOOKLETMAKER SERVICE CODES
B132/B200 SCAN TO FOLDER

B132/B200 PARTS
B132/B200 DF FEED IN JAMS
B132/B200 CANNOT ENTER SP MODES
B132/B200 CANNOT SCAN TO E-MAIL
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 SC 550
B140-B143/B163/B228 SCAN TO FOLDER

B140-B143/B163/B228 BLURRED IMAGE


B140-B143/B163/B228 SC 335
B140-B143/B163/B228 FUSER WEB ISSUES
B140-B143/B163/B228 SCAN TO FOLDER

B140-B143/B163/B228 PARTS
B140-B143/B163/B228 DF FREE SIZE DOES NOT WORK
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 JAM CODE 069
B140-B143/B163/B228 OPERATION PANEL - DISPLAYS NOW LOADING

B140-B143/B163/B228 ERRATIC ELECTRICAL PROBLEMS

B178/B180/B202 SC 542
B234/B235/B236 ERRATIC ELECTRICAL PROBLEMS

B234/B235/B236 POORLY STAPLED OR JOGGED SETS


B234/B235/B236 SCAN TO FOLDER

B234/B235/B236 PARTS
B234/B235/B236 DOG EARS
B234/B235/B236 PRINT JOB NOT PRINTING
B234/B235/B236 BOOKLETMAKER SERVICE CODES
Product Family Problem Desc
B234/B235/B236 PRINT JOB NOT PRINTING
B234/B235/B236 GBC STREAM PUNCH SPECS
B234/B235/B236 SC 101
B234/B235/B236 JAM CODE 071
B234/B235/B236 SC 925
B246/B248/B249 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B246/B248/B249 SCAN TO FOLDER

B246/B248/B249 SKEW DF
B246/B248/B249 PARTS
B246/B248/B249 PASSWORDS

B246/B248/B249 TX PROBLEM
B246/B248/B249 SCANNING DOES NOT FUNCTION

C231/C237/C238/C248 DRIVERS
C235/C244 PARTS
D009/D011/D012/D013 JAM CODE 019

D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D014/D015 SCAN TO FOLDER

D014/D015 SC 220
D014/D015 FIERY
D014/D015 SC 997
D014/D015 FAX FORWARDING QUESTIONS
D014/D015 INDICATORS/LIGHTS
D014/D015 SET IS FOLDED INCORRECTLY
D014/D015 INSTALLATION QUESTIONS

D014/D015 FIERY
D014/D015 JAM CODE 016

D014/D015 TX PROBLEM
D014/D015 SC 324
Product Family Problem Desc
D014/D015 SCAN TO FOLDER
D016 FIRMWARE UPDATES
D016 SC 251
D016 SC 327
D016 NO READY OR WAIT INDICATORS
D017/D018/D019/D020 SCANNER CONFIGURATION

D023/D025 BLANK IMAGE-PARTIAL/SPORATIC


D023/D025 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D052/D053/D054 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D052/D053/D054 SCAN TO FOLDER

D052/D053/D054 CANNOT PRINT ACROSS NETWORK


D052/D053/D054 ADD STAPLE INDICATION
D052/D053/D054 PARTS
D052/D053/D054 JAM CODE 109
D052/D053/D054 SC 542
D052/D053/D054 USER TOOLS
D052/D053/D054 JAM CODE 010
D052/D053/D054 LIGHT/FADED IMAGE
D052/D053/D054 ADF NOT RECOGNIZED
D052/D053/D054 SD CARD QUESTIONS
D059/D060/D061 INSTALLATION QUESTIONS
D059/D060/D061 CONTROLLER CONFIG/INSTALL
D059/D060/D061 SC 736
D059/D060/D061 CONTROLLER ERROR
D059/D060/D061 SD CARD QUESTIONS
D059/D060/D061 SC 816
D059/D060/D061 JAM CODE 109
D059/D060/D061 SC 672
D059/D060/D061 SMTP
D059/D060/D061 ADDRESS BOOK ERRORS
D059/D060/D061 DEVELOPER AGITATION CODES
Product Family Problem Desc
D059/D060/D061 MAC PRINTING
D059/D060/D061 WIM ISSUES
D059/D060/D061 SC 966
D062/D063/D065/D066 JAM CODE 017

D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 @ REMOTE

D062/D063/D065/D066 @ REMOTE

D062/D063/D065/D066 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D062/D063/D065/D066 SCAN TO FOLDER

D062/D063/D065/D066 G 3 KIT INSTALLATION / ISSUES

D062/D063/D065/D066 SC 672

D062/D063/D065/D066 SC 188

D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 PRINT OPTION NOT RECOGNIZED

D062/D063/D065/D066 JAM CODE 155

D062/D063/D065/D066 RX PROBLEM

D062/D063/D065/D066 NO TX/RX

D062/D063/D065/D066 FACSIMILE FEATURES

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 LIGHT/FADED IMAGE


Product Family Problem Desc
D062/D063/D065/D066 GBC ENTRANCE JAMS

D062/D063/D065/D066 11 X 17 DOUBLE COUNT ISSUES

D062/D063/D065/D066 JAM CODE 057

D062/D063/D065/D066 FACSIMILE FEATURES

D062/D063/D065/D066 ITEMS THAT DO NOT WORK WITH THE GBC

D062/D063/D065/D066 DEVELOPER AGITATION CODES

D062/D063/D065/D066 PAPER SIZE QUESTIONS

D062/D063/D065/D066 OPERATION PANEL, ERRATIC OPERATION

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 MAC PRINTING

D062/D063/D065/D066 SC 220

D062/D063/D065/D066 JAM CODE 199

D062/D063/D065/D066 SC 872

D062/D063/D065/D066 SC 670

D062/D063/D065/D066 JAM CODE 130

D078/D079 @ REMOTE
D078/D079 THROUGH PUT QUESTIONS
D078/D079 FIERY
D078/D079 IMAGE SHIFTING
D078/D079 G 3 KIT INSTALLATION / ISSUES
D078/D079 11 X 17 DOUBLE COUNT ISSUES
D078/D079 SC 672
D101/D102/D103 @ REMOTE
Product Family Problem Desc
D101/D102/D103 @ REMOTE
D101/D102/D103 SCAN TO FOLDER

D101/D102/D103 SC 320

D101/D102/D103 SC 670
D101/D102/D103 SP MODES
D101/D102/D103 BLANK DISPLAY
D101/D102/D103 TRIMMER SERVICE CODES
D101/D102/D103 SC 795
D101/D102/D103 CANNOT PRINT ACROSS NETWORK

D101/D102/D103 DEVELOPER AGITATION CODES


D101/D102/D103 STAMP DATA QUESTIONS
D101/D102/D103 SC 320
G148 SPECIFICATIONS
G148 SC 750
G148 SC 865
G150/G151 REGISTRATION INCORRECT
G152 JAM CODE 128
G178 PARTS
G178 JAM CODE 098
G178 JAM CODE 098
G178 INSTALLATION QUESTIONS

G178 SC 795

G178 SC 670
G178 DOUBLE/OFFSET IMAGE
B079/082/135/138/182/ SC 860
183
B132/B200 DF FEED IN JAMS
B132/B200 PRINT JOB NOT PRINTING
B140-B143/B163/B228 PRINT JOB NOT PRINTING
B205/B209 SC 122
B205/B209 SC 122
Product Family Problem Desc
B230/B237 JAM CODE 057
B234/B235/B236 BLOWN FUSE
B234/B235/B236 SPECIFICATIONS
B234/B235/B236 PRINT JOB NOT PRINTING
B246/B248/B249 PRINT JOB NOT PRINTING
B295/B297 DJ 06
B295/B297 DJ 06

C229/C233/C239 SP MODES ARE IN JAPENESE


D014/D015 INSTALLATION QUESTIONS
D014/D015 PRINT JOB NOT PRINTING
D052/D053/D054 PRINT JOB NOT PRINTING
D059/D060/D061 COPYING IS DISPLAYED - NO OPERATION
D059/D060/D061 SCANNER FUNCTIONS
D059/D060/D061 SC 495
D059/D060/D061 PRINT JOB NOT PRINTING
D062/D063/D065/D066 JAM CODE 198

D062/D063/D065/D066 WIM ISSUES

D062/D063/D065/D066 SC 860

D062/D063/D065/D066 SC 861

D062/D063/D065/D066 SC 861

D062/D063/D065/D066 SC 861

D062/D063/D065/D066 G 3 KIT INSTALLATION / ISSUES

D062/D063/D065/D066 SCANNER FUNCTIONS

D062/D063/D065/D066 SCANNER FUNCTIONS

D062/D063/D065/D066 PRINT JOB NOT PRINTING

D062/D063/D065/D066 SC 901
Product Family Problem Desc
D067/D068/D069/D072 CHECKERED MARK ON/OFF

D101/D102/D103 SC 320
D101/D102/D103 WRINKLED OR CREASED COPIES
D101/D102/D103 PRINT JOB NOT PRINTING
D101/D102/D103 JAM CODE 073
G178 SC 795
G178 SC 795
G178 SC 795
G178 SC 795
G178 REGISTRATION INCORRECT
B264/B265 JAM CODE 068
D014/D015 NO READY OR WAIT INDICATORS
D062/D063/D065/D066 JAM CODE 128

D062/D063/D065/D066 SC 741

D062/D063/D065/D066 SC 741

A292/A293/B098 SC 870
B140-B143/B163/B228 IMAGE SHIFTING
D009/D011/D012/D013 SC 620

D017/D018/D019/D020 SC 636

D023/D025 SC 636
D027/D029 SC 636
D037/D038/D041 SC 636
D067/D068/D069/D072 SC 636

A292/A293/B098 BLANK DISPLAY


B070/B071 SC 520
B070/B071 SC 520
B070/B071 SC 520
B070/B071 SC 520
Product Family Problem Desc
B132/B200 SCANNER CONFIGURATION

B140-B143/B163/B228 PRINT DIRECTOR


B140-B143/B163/B228 SCANNER CONFIGURATION

B234/B235/B236 SCANNER CONFIGURATION

B246/B248/B249 STAPLE CARTRIDGE TAB BREAKS


B246/B248/B249 SCANNER CONFIGURATION

D009/D011/D012/D013 GENERAL INFORMATION

D009/D011/D012/D013 STAMP FUNCTION - CANNOT SELECT

D014/D015 PAPER SIZE QUESTIONS


D014/D015 SC 672
D014/D015 FIERY
D014/D015 SCANNER CONFIGURATION

D014/D015 LIGHT/FADED IMAGE


D016 OPERATION PANEL, ERRATIC OPERATION
D016 SCANNER CONFIGURATION

D052/D053/D054 BLANK IMAGE-PARTIAL/SPORATIC


D052/D053/D054 SC 555
D052/D053/D054 SC 553
D052/D053/D054 SC 553
D052/D053/D054 SCANNER CONFIGURATION

D059/D060/D061 SC 220
D059/D060/D061 SC 966
D062/D063/D065/D066 PUNCH HOLE POSITION

D062/D063/D065/D066 REPORTS ON/OFF

D062/D063/D065/D066 SCANNER CONFIGURATION


Product Family Problem Desc
D062/D063/D065/D066 SCANNER CONFIGURATION

D062/D063/D065/D066 SC 220

D062/D063/D065/D066 SC 220

D101/D102/D103 USER CODE QUESTIONS


D101/D102/D103 SCANNER CONFIGURATION

G060/G080/G082 SC 142
G060/G080/G082 SC 551
G060/G080/G082 SC 551
G060/G080/G082 SC 551
G060/G080/G082 SC 551
B064/B065 SC 865
B064/B065 SC 861
B205/B209 HANDSET MODE DISPLAYED
D009/D011/D012/D013 SC 442

D014/D015 FOLDING ERROR


D016 SC 254
D017/D018/D019/D020 CLOSE DOORS/COVERS INDICATION

D027/D029 SC 670
D052/D053/D054 PARTS
D052/D053/D054 OPERATION PANEL DISPLAYS METRIC SIZES
D052/D053/D054 SC 402
D052/D053/D054 FAX FORWARDING QUESTIONS
D059/D060/D061 KEY COUNTER INFORMATION
D062/D063/D065/D066 SC 501

D062/D063/D065/D066 SC 501

D062/D063/D065/D066 SC 725

D067/D068/D069/D072 SC 819
Product Family Problem Desc
D067/D068/D069/D072 SC 819

D078/D079 SC 620
D078/D079 SC 620
D078/D079 SC 620
D078/D079 SC 621
D078/D079 SC 621
D078/D079 SC 621
D078/D079 SC 621
D078/D079 SC 622
D078/D079 SC 622
D078/D079 SC 622
D078/D079 SC 624
D078/D079 SC 624
D078/D079 SC 624
D078/D079 SC 624
D078/D079 SC 625
D078/D079 SC 625
D078/D079 SC 625
D078/D079 SC 625
D078/D079 SC 625
D078/D079 SC 626
D078/D079 SC 626
D078/D079 SC 626
D078/D079 SC 626
D078/D079 SC 627
D078/D079 SC 627
D078/D079 SC 627
D078/D079 SC 627
D078/D079 SC 636
D078/D079 SC 636
D078/D079 SC 636
D078/D079 SC 670
D078/D079 SC 670
Product Family Problem Desc
D078/D079 SC 670
D078/D079 SC 687
D078/D079 SC 687
D078/D079 SC 701
D078/D079 SC 701
D078/D079 SC 701
D078/D079 SC 701
D078/D079 SC 705
D078/D079 SC 705
D078/D079 SC 705
D078/D079 SC 705
D078/D079 SC 720
D078/D079 SC 720
D078/D079 SC 720
D078/D079 SC 721
D078/D079 SC 721
D078/D079 SC 721
D078/D079 SC 721
D078/D079 SC 723
D078/D079 SC 723
D078/D079 SC 723
D078/D079 SC 723
D078/D079 SC 723
G091/G094/G095/G112- SC 670
G116
G091/G094/G095/G112- SC 670
G116
G178 RINGBINDER - TABS NOT DISPALYED ON OP
PANEL
B089/B093 FAX FORWARDING QUESTIONS
B125 SC 520
B125 SC 520
B125 SC 520
B222/B224/G878 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
Product Family Problem Desc
B295/B297 ADD TONER CONDITION
B295/B297 ADD TONER CONDITION
D009/D011/D012/D013 SC 820

D009/D011/D012/D013 SC 820

D010 IMAGE OF FAX NOT APPEARING ON REPORTS

D014/D015 SC 510
D014/D015 FIERY
D017/D018/D019/D020 TX PROBLEM

D017/D018/D019/D020 REPORTS ON/OFF

D027/D029 JAM BYPASS


D037/D038/D041 JAM CODE 003
D062/D063/D065/D066 CLOSE FINISHER DOOR

D067/D068/D069/D072 USB SCANNING

D067/D068/D069/D072 FACSIMILE FEATURES

D067/D068/D069/D072 FACSIMILE FEATURES

G091/G094/G095/G112- SC 819
G116
G104/G160/G190 SC 270
G160/G161 SC 397
G160/G161 SC 397
G160/G161 SC 397
G160/G161 SC 397
G160/G161 SC 397
G176/G177 SC 670
G176/G177 SC 670
G176/G177 SC 670
H321 ADD TONER CONDITION
Product Family Problem Desc
H321 ADD TONER CONDITION
H535/H537 0-03
M018/M019 SC 542
B222/B224/G878 GENERAL INFORMATION
G133 SC 300
G133 SC 300
G133 SC 300
G133 SC 301
G133 SC 301
G133 SC 301
G133 SC 302
G133 SC 302
G133 SC 302
G133 SC 303
G133 SC 303
G133 SC 303
G181/G183/G184 SC 669
G181/G183/G184 SC 669
C231/237/238/264 ADD INK INDICATION ISSUES
C231/237/238/264 ADD INK INDICATION ISSUES
C231/237/238/264 ADD INK INDICATION ISSUES
D014/D015 SC 530

B229 WASTE TONER FULL DISPLAYED


D009/D011/D012/D013 ADF NOT RECOGNIZED

D014/D015 BLURRED IMAGE


D062/D063/D065/D066 LCT FEED IN JAMS

G060/G080/G082 JAM CODE 010


G060/G080/G082 JAM CODE 010

G104 SC 490
G104 SC 490
G104 SC 490
Product Family Problem Desc
G148 ERROR MESSAGES
G178 FIERY
H556/H557 SC 392
H556/H557 SC 392
H556/H557 SC 392
H556/H557 SC 392
B222/B224/G878 SC 689
B222/B224/G878 SC 689
B222/B224/G878 STREAKS
B222/B224/G878 SC 689
B246/B248/B249 FINISHER TRAY DISPLAYS FULL
D014/D015 SCANNER OPTION NOT RECOGNIZED
D014/D015 MACHINE RUNS SLOW
D014/D015 SD CARD QUESTIONS
D017/D018/D019/D020 SC 792

D017/D018/D019/D020 SC 792

D017/D018/D019/D020 SC 792

D017/D018/D019/D020 SC 792

D017/D018/D019/D020 SC 792

D017/D018/D019/D020 SC 553

D017/D018/D019/D020 SC 553

D017/D018/D019/D020 SC 553

D023/D025 ADDRESS BOOK


D027/D029 NO DIAL TONE
D027/D029 USB INSTALLATION
D037/D038/D041 WASTE TONER FULL DISPLAYED
D037/D038/D041 WASTE TONER FULL DISPLAYED
D062/D063/D065/D066 SC 753
Product Family Problem Desc
D078/D079 SC 724
D078/D079 SC 724
D078/D079 SC 724
D078/D079 SC 724
D078/D079 SC 725
D078/D079 SC 725
D078/D079 SC 725
D078/D079 SC 725
D078/D079 SC 726
D078/D079 SC 726
D078/D079 SC 726
D078/D079 SC 726
D078/D079 SC 727
D078/D079 SC 727
D078/D079 SC 727
D078/D079 SC 727
D078/D079 SC 728
D078/D079 SC 728
D078/D079 SC 728
D078/D079 SC 728
D078/D079 SC 730
D078/D079 SC 730
D078/D079 SC 730
D078/D079 SC 730
D078/D079 SC 731
D078/D079 SC 731
D078/D079 SC 731
D078/D079 SC 731
D078/D079 SC 732
D078/D079 SC 732
D078/D079 SC 732
D078/D079 SC 732
D078/D079 SC 733
D078/D079 SC 733
Product Family Problem Desc
D078/D079 SC 733
D078/D079 SC 733
D078/D079 SC 734
D078/D079 SC 734
D078/D079 SC 734
D078/D079 SC 734
D078/D079 SC 734
D078/D079 SC 735
D078/D079 SC 735
D078/D079 SC 735
D078/D079 SC 735
D078/D079 SC 735
D078/D079 SC 736
D078/D079 SC 736
D078/D079 SC 736
D078/D079 SC 736
D078/D079 SC 736
D078/D079 SC 737
D078/D079 SC 737
D078/D079 SC 737
D078/D079 SC 737
D078/D079 SC 730
B125 SC 440
B230/B237 KEY COUNTER INFORMATION
B230/B237 KEY COUNTER INFORMATION
B230/B237 E 44
D014/D015 TONER INSTALLATION
D016 SC 142
D052/D053/D054 FUSER WEB MESSAGE
H556/H557 Oct-73
B140-B143/B163/B228 WIM ISSUES
D062/D063/D065/D066 SC 187

D062/D063/D065/D066 PUNCH HOLE POSITION


Product Family Problem Desc
B064/B065 SC 732
B064/B065 SC 732
B070/B071 DOUBLE/OFFSET IMAGE
B140-B143/B163/B228 SC 306
B140-B143/B163/B228 JAM CODE 023
B147/B149/B190 SC 555
B147/B149/B190 SC 555
B222/B224/G878 SC 740
B230/B237 DOC SERVER ISSUES
B234/B235/B236 ERROR MESSAGES

B234/B235/B236 SC 494
B234/B235/B236 SC 124
B264/B265 MULTIPLE SERVICE CODES
B264/B265 LIGHT/FADED IMAGE
C269 SC 311
C269 SC 311
D014/D015 TONER
D014/D015 LIGHT/FADED IMAGE
D023/D025 REPORTS ON/OFF
D027/D029 GENERAL INFORMATION
D052/D053/D054 SC 440
D052/D053/D054 SCANNER CONFIGURATION
D059/D060/D061 PASSWORDS
D062/D063/D065/D066 FUSER WEB ISSUES

D062/D063/D065/D066 GBC FIRMWARE & HARDWARE


CONFIGURATIONS
D062/D063/D065/D066 JAM CODE 066

D062/D063/D065/D066 SC 503

D062/D063/D065/D066 SC 503

D062/D063/D065/D066 SC 161
Product Family Problem Desc
D078/D079 CUSTOM SIZE
G060/G080/G082 SC 201
G060/G080/G082 SC 201
G133 DEAD MACHINE, NO OPERATION
G133 DEAD MACHINE, NO OPERATION
G178 LINES WHITE / LEAD TO TRAIL
B125 SC 402
D007/D008 USER TOOLS
D007/D008 TOUCH SCREEN CALIBRATION
D007/D008 PRINT OPTION NOT RECOGNIZED
D017/D018/D019/D020 TX PROBLEM

D027/D029 TONER
D037/D038/D041 JAM C
D037/D038/D041 STAPLE NOT FUNCTIONING

D067/D068/D069/D072 RX PROBLEM

G065 SC 350
G065 SC 350
G065 SC 350
G065 SC 350
G150/G151 SC XX
G180 SC 460
G180 SC 460
H556/H557 SC 547
H556/H557 SC 547
H556/H557 SC 547
M001 SKEWED IMAGE
M018/M019 FAX FORWARDING QUESTIONS
B222/B224/G878 SC 442
B222/B224/G878 SC 442
B222/B224/G878 SC 442
B222/B224/G878 SC 442
B222/B224/G878 SC 442
Product Family Problem Desc
B230/B237 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D052/D053/D054 JAM CODE 136
D052/D053/D054 JAM CODE 136
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 ERRATIC SCANNER MOVEMENT
A292/A293/B098 ERRATIC SCANNER MOVEMENT
B132/B200 FIERY

B140-B143/B163/B228 SC 700
B140-B143/B163/B228 SC 700
B178/B180/B202 COLORS MISALIGNED
B222/B224/G878 FAX FORWARDING QUESTIONS
B222/B224/G878 FAX FORWARDING QUESTIONS

B234/B235/B236 PARTS
B246/B248/B249 SC 555
B246/B248/B249 SC 725
B246/B248/B249 PARTS
C272 OPERATION PANEL DISPLAYS METRIC SIZES
D009/D011/D012/D013 JOB IN PROCESS DIPLAYED WHEN ATTEMPTING
TO FAX
D014/D015 OPERATION PANEL, ERRATIC OPERATION
D014/D015 REGISTRATION INCORRECT
D014/D015 CONTROLLER CONFIG/INSTALL
D014/D015 ADD TONER CONDITION

D014/D015 JAM CODE 001


Product Family Problem Desc
D014/D015 JAM CODE 013

D014/D015 FIERY
D052/D053/D054 SC 184
D059/D060/D061 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D059/D060/D061 JAM CODE 106

D059/D060/D061 KEY COUNTER INFORMATION


D059/D060/D061 POWER REQUIREMENTS
D059/D060/D061 SC 221
D059/D060/D061 SC 221
D059/D060/D061 SC 221
D062/D063/D065/D066 SC 142

D062/D063/D065/D066 SD CARD QUESTIONS

D062/D063/D065/D066 SD CARD QUESTIONS

D062/D063/D065/D066 SCANNER CONFIGURATION

D062/D063/D065/D066 SC 868

D062/D063/D065/D066 SC 900

D062/D063/D065/D066 SC 142

D062/D063/D065/D066 SRAM ERROR

D078/D079 FIERY
D078/D079 IMAGE SHIFTING
D078/D079 PARTS
D078/D079 JAM CODE 098
G060/G080/G082 SC 385
G060/G080/G082 SC 385
G060/G080/G082 SC 385
G178 SC 241
Product Family Problem Desc
G178 SC 241
G178 SC 241
G178 SC 241
G178 SC 243
G178 SC 243
G178 SC 243
G178 SC 243
G178 PARTS
G178 FIERY
G178 SC 254
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 JAM CODE 195
B132/B200 JAM CODE 195
B230/B237 SC 530
B230/B237 SC 530
B230/B237 SC 530
B234/B235/B236 JAM CODE 170
B246/B248/B249 ADDRESS BOOK ERRORS

D014/D015 DIAGONAL LINES-WHITE


D016 SC 672
D016 SC 240
D059/D060/D061 SPECIFICATIONS

D062/D063/D065/D066 JAM CODE 113

D062/D063/D065/D066 PARTS

D101/D102/D103 SUPPLIES
D101/D102/D103 MEMORY QUESTIONS

D101/D102/D103 STAPLE NOT FUNCTIONING


D101/D102/D103 STAPLE POSITION
G130/G131 GENERAL INFORMATION
G133 SC 689
Product Family Problem Desc
G148 @ REMOTE
G178 FINISHER INSTALL ISSUES

B070/B071 DEAD MACHINE, NO OPERATION


B140-B143/B163/B228 JAM CODE 016
B246/B248/B249 SP MODES
C231/C237/C238/C248 CLOSE DOORS/COVERS INDICATION
D052/D053/D054 ADDRESS BOOK ERRORS
D059/D060/D061 CANNOT SCAN TO E-MAIL
D078/D079 SC 738
D078/D079 SC 738
D078/D079 SC 738
D078/D079 SC 738
D078/D079 SC 740
D078/D079 SC 740
D078/D079 SC 740
D078/D079 SC 740
D078/D079 SC 741
D078/D079 SC 741
D078/D079 SC 741
D078/D079 SC 742
D078/D079 SC 742
D078/D079 SC 742
D078/D079 SC 742
D078/D079 SC 743
D078/D079 SC 743
D078/D079 SC 743
B070/B071 BLANK IMAGE-ENTIRE PAGE
B132/B200 SCAN TO FOLDER
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B205/B209 CANNOT PRINT ACROSS NETWORK
D017/D018/D019/D020 RX PROBLEM

D017/D018/D019/D020 MEMORY OVERFLOW


Product Family Problem Desc
D017/D018/D019/D020 14-01

D017/D018/D019/D020 14-01

D017/D018/D019/D020 14-01

D017/D018/D019/D020 14-01

D017/D018/D019/D020 14-01

D023/D025 SC 144
D027/D029 NOISE
D027/D029 PRINT JOB NOT PRINTING
D037/D038/D041 11 X 17 DOUBLE COUNT ISSUES
D052/D053/D054 STAMP DATA QUESTIONS
D052/D053/D054 SC 402
D059/D060/D061 WIM ISSUES
D059/D060/D061 JAM CODE 019
D059/D060/D061 SC 740
D062/D063/D065/D066 GLOBALSCAN CONFIG/INSTALL

D062/D063/D065/D066 USER CODE QUESTIONS

D062/D063/D065/D066 CLOSE FINISHER DOOR

G104 PM COUNTER QUESTIONS


G133 SC 491
G133 SC 491
G133 SC 491
G133 SC 866
G133 SC 866
G178 DOG EARS
B064/B065 SC 541
B070/B071 DEAD MACHINE, NO OPERATION
B132/B200 JAM CODE 186
D009/D011/D012/D013 SC 620
Product Family Problem Desc
D014/D015 IMAGE SHIFTING
D016 INSTALLATION QUESTIONS

D027/D029 USB SCANNING


D027/D029 CANNOT SCAN TO NETWORK
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D037/D038/D041 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D037/D038/D041 CANNOT SCAN TO NETWORK
D037/D038/D041 CANNOT SCAN TO NETWORK
D037/D038/D041 CANNOT SCAN TO NETWORK
D037/D038/D041 CANNOT SCAN TO NETWORK
D037/D038/D041 CANNOT SCAN TO NETWORK
D037/D038/D041 CANNOT SCAN TO NETWORK
D059/D060/D061 SC 966
D059/D060/D061 CANNOT SCAN TO NETWORK
D059/D060/D061 CANNOT SCAN TO NETWORK
D059/D060/D061 CANNOT SCAN TO NETWORK
D059/D060/D061 CANNOT SCAN TO NETWORK
D059/D060/D061 CANNOT SCAN TO NETWORK
D059/D060/D061 CANNOT SCAN TO NETWORK
D062/D063/D065/D066 PROBLEM DIALING LONG DISTANCE CALLS

D062/D063/D065/D066 PRINTS PAGES OVER AND OVER FROM RECEIVE


FILE
D062/D063/D065/D066 JAM CODE 105

D062/D063/D065/D066 CANNOT PRINT ACROSS NETWORK

D062/D063/D065/D066 CANNOT PRINT ACROSS NETWORK

D062/D063/D065/D066 CANNOT PRINT ACROSS NETWORK

D062/D063/D065/D066 CANNOT PRINT ACROSS NETWORK


Product Family Problem Desc
D062/D063/D065/D066 CANNOT PRINT ACROSS NETWORK

D062/D063/D065/D066 CANNOT PRINT ACROSS NETWORK

D062/D063/D065/D066 CANNOT SCAN TO NETWORK

D062/D063/D065/D066 CANNOT SCAN TO NETWORK

D062/D063/D065/D066 CANNOT SCAN TO NETWORK

D062/D063/D065/D066 CANNOT SCAN TO NETWORK

D062/D063/D065/D066 CANNOT SCAN TO NETWORK

D067/D068/D069/D072 CANNOT PRINT ACROSS NETWORK

D067/D068/D069/D072 CANNOT PRINT ACROSS NETWORK

D067/D068/D069/D072 CANNOT PRINT ACROSS NETWORK

D067/D068/D069/D072 CANNOT PRINT ACROSS NETWORK

D067/D068/D069/D072 CANNOT PRINT ACROSS NETWORK

D067/D068/D069/D072 CANNOT PRINT ACROSS NETWORK

D067/D068/D069/D072 CANNOT SCAN TO NETWORK

D067/D068/D069/D072 CANNOT SCAN TO NETWORK

D067/D068/D069/D072 CANNOT SCAN TO NETWORK

D078/D079 ADD TONER CONDITION

D078/D079 SC 755
D078/D079 SC 755
D078/D079 SC 755
D078/D079 SC 744
D078/D079 SC 744
Product Family Problem Desc
D078/D079 SC 744
D078/D079 SC 745
D078/D079 SC 745
D078/D079 SC 745
D078/D079 SC 745
D078/D079 SC 746
D078/D079 SC 746
D078/D079 SC 746
D078/D079 SC 746
D078/D079 SC 746
D078/D079 SC 747
D078/D079 SC 747
D078/D079 SC 747
D078/D079 SC 747
D078/D079 SC 747
D078/D079 SC 748
D078/D079 SC 748
D078/D079 SC 748
D078/D079 SC 748
D078/D079 SC 748
D078/D079 SC 750
D078/D079 SC 750
D078/D079 SC 750
D078/D079 SC 750
D078/D079 SC 750
D078/D079 SC 753
D078/D079 SC 753
D078/D079 SC 753
D078/D079 SC 753
D078/D079 SC 753
D078/D079 SC 754
D078/D079 SC 754
D078/D079 SC 754
D078/D079 SC 754
Product Family Problem Desc
D078/D079 SC 755
D078/D079 SC 760
D078/D079 SC 760
D078/D079 SC 760
D078/D079 SC 760
D078/D079 SC 760
D078/D079 SC 761
D078/D079 SC 761
D078/D079 SC 761
D078/D079 SC 761
D078/D079 SC 763
D078/D079 SC 763
D078/D079 SC 763
D078/D079 SC 763
D078/D079 SC 764
D078/D079 SC 764
D078/D079 SC 764
D078/D079 SC 764
D078/D079 SC 765
D078/D079 SC 765
D078/D079 SC 765
D078/D079 SC 765
D078/D079 SC 765
D078/D079 SC 765
D078/D079 SC 766
D078/D079 SC 766
D078/D079 SC 766
D078/D079 SC 766
D078/D079 SC 766
D078/D079 SC 767
D078/D079 SC 767
D078/D079 SC 767
D078/D079 SC 767
D078/D079 SC 767
Product Family Problem Desc
D078/D079 SC 770
D078/D079 SC 770
D078/D079 SC 770
D078/D079 SC 770
D078/D079 SC 771
D078/D079 SC 771
D078/D079 SC 771
D078/D079 SC 771
D078/D079 SC 772
D078/D079 SC 772
D078/D079 SC 772
D078/D079 SC 772
D078/D079 SC 773
D078/D079 SC 773
D078/D079 SC 773
D078/D079 SC 773
D078/D079 SC 775
D078/D079 SC 775
D078/D079 SC 775
D078/D079 SC 775
D078/D079 SC 775
D078/D079 SC 776
D078/D079 SC 776
D078/D079 SC 776
D078/D079 SC 776
D078/D079 SC 776
D078/D079 SC 780
D078/D079 SC 780
D078/D079 SC 781
D078/D079 SC 781
D078/D079 SC 781
D078/D079 SC 781
D078/D079 SC 782
D078/D079 SC 782
Product Family Problem Desc
D078/D079 SC 782
D078/D079 SC 784
D078/D079 SC 784
D078/D079 SC 784
D078/D079 SC 784
D078/D079 SC 785
D078/D079 SC 785
D078/D079 SC 785
D078/D079 SC 785
D078/D079 SC 786
D078/D079 SC 786
D078/D079 SC 782
D101/D102/D103 DEVELOPER ON IMAGE / SPILL
D101/D102/D103 SC 726
G104/G160/G190 CANNOT PRINT ACROSS NETWORK
G104/G160/G190 CANNOT PRINT ACROSS NETWORK
G104/G160/G190 CANNOT PRINT ACROSS NETWORK
G104/G160/G190 CANNOT PRINT ACROSS NETWORK
G178 PAPER SIZE QUESTIONS
G188/G189 CANNOT PRINT ACROSS NETWORK
G188/G189 CANNOT PRINT ACROSS NETWORK
G188/G189 CANNOT PRINT ACROSS NETWORK
G188/G189 CANNOT PRINT ACROSS NETWORK
M001 CANNOT PRINT ACROSS NETWORK
M001 CANNOT PRINT ACROSS NETWORK
M001 CANNOT PRINT ACROSS NETWORK
M001 CANNOT PRINT ACROSS NETWORK
B003/B004/B006/B007 LIGHT/FADED IMAGE
B003/B004/B006/B007 LIGHT/FADED IMAGE
B003/B004/B006/B007 LIGHT/FADED IMAGE
B003/B004/B006/B007 LIGHT/FADED IMAGE
B003/B004/B006/B007 LIGHT/FADED IMAGE
B003/B004/B006/B007 LIGHT/FADED IMAGE
B140-B143/B163/B228 SC 322
Product Family Problem Desc
B222/B224/G878 SC 295

B230/B237 15-01

B230/B237 15-01
B230/B237 15-01
B230/B237 15-01
D009/D011/D012/D013 FUSER WEB MESSAGE

D009/D011/D012/D013 FUSER WEB MESSAGE

D009/D011/D012/D013 SC 402

D014/D015 LINES WHITE / LEAD TO TRAIL


D014/D015 FIERY

D016 SC 990
D059/D060/D061 SPECIFICATIONS
D062/D063/D065/D066 SC 551

D078/D079 SC 817
D078/D079 SC 817
D078/D079 SC 819
D078/D079 SC 819
D078/D079 SC 819
D078/D079 SC 819
D078/D079 SC 821
D078/D079 SC 821
D078/D079 SC 822
D078/D079 SC 822
D078/D079 SC 822
D078/D079 SC 824
D078/D079 SC 824
D078/D079 SC 824
D078/D079 SC 824
D078/D079 SC 829
Product Family Problem Desc
D078/D079 SC 829
D078/D079 SC 833
D078/D079 SC 833
D078/D079 SC 834
D078/D079 SC 834
D078/D079 SC 850
D078/D079 SC 850
D078/D079 SC 850
D078/D079 SC 851
D078/D079 SC 853
D078/D079 SC 853
D078/D079 SC 854
D078/D079 SC 855
D078/D079 SC 856
D078/D079 SC 856
D078/D079 SC 857
D078/D079 SC 857
D078/D079 SC 858
D078/D079 SC 858
D078/D079 SC 859
D078/D079 SC 859
D078/D079 SC 860
D078/D079 SC 860
D078/D079 SC 861
D078/D079 SC 861
D078/D079 SC 861
D078/D079 SC 861
D078/D079 SC 863
D078/D079 SC 864
D078/D079 SC 865
D078/D079 SC 866
D078/D079 SC 866
D078/D079 SC 866
D078/D079 SC 867
Product Family Problem Desc
D078/D079 SC 867
D078/D079 SC 868
D078/D079 SC 868
D078/D079 SC 868
D078/D079 SC 870
D078/D079 SC 870
D078/D079 SC 870
D078/D079 SC 872
D078/D079 SC 872
D078/D079 SC 872
D078/D079 SC 873
D078/D079 SC 873
D078/D079 SC 874
D078/D079 SC 874
D078/D079 SC 875
D078/D079 SC 875
G178 COPYING IS DISPLAYED - NO OPERATION

B051/B052/B156 SC 122
B051/B052/B156 SC 122
B051/B052/B156 SC 122
B051/B052/B156 SC 122
B089/B093 ADD TONER CONDITION
B129/B130/B168 SC 544
B129/B130/B168 SC 544
B132/B200 COUNTER ISSUES
B234/B235/B236 TONER LEAK/SPILL
B246/B248/B249 DEAD NO POWER
B246/B248/B249 PARTS
B262/B284/B288/B292 SC 838
B262/B284/B288/B292 SC 838
D010 SC 824
D010 SC 824
D010 SC 824
Product Family Problem Desc
D010 SC 824
D010 TOUCH SCREEN CALIBRATION
D017/D018/D019/D020 SC 402

D017/D018/D019/D020 SP MODES ARE IN JAPENESE

D017/D018/D019/D020 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
G060/G080/G082 SC 380
G060/G080/G082 SC 380
G060/G080/G082 SC 380
G081/G120/G121/G122 PM COUNTER QUESTIONS

G176/G177 SC 541
G176/G177 SC 541
G176/G177 SC 541
G176/G177 SC 541
G178 FIREFLY SPOTS, CIRCULAR VOID AREAS
G178 SC 997
G188/G189 MISCOUNTING

M040/M041 SC 559
M040/M041 SC 559
M040/M041 SC 557
M040/M041 SC 557
M040/M041 SC 548
M040/M041 SC 548
B147/B149/B190 SC 995
B147/B149/B190 SC 995
B147/B149/B190 SC 995
B147/B149/B190 SC 995
C229/C233/C239 DRIVERS
D023/D025 @ REMOTE
D023/D025 USER CODE QUESTIONS

D023/D025 SC 990
Product Family Problem Desc
D023/D025 PRINT JOB NOT PRINTING

D023/D025 SCAN TO FOLDER


D052/D053/D054 DEAD MACHINE, NO OPERATION
D059/D060/D061 STAMP DATA QUESTIONS
B010/B188 SC 955
B010/B188 SC 955
B147/B149/B190 JAM CODE 067
B147/B149/B190 JAM CODE 067
B222/B224/G878 SC 549
B246/B248/B249 FIRMWARE UPDATES
D014/D015 SUPPLIES
B222/B224/G878 SC 301
B222/B224/G878 SC 301
D027/D029 INSTALLATION QUESTIONS

D027/D029 CANNOT PRINT ACROSS NETWORK


D059/D060/D061 LIGHT/FADED IMAGE
D009/D011/D012/D013 SC 230

D009/D011/D012/D013 SC 230

D009/D011/D012/D013 SC 230

D009/D011/D012/D013 SC 230

D009/D011/D012/D013 SRAM ERROR

D009/D011/D012/D013 SRAM ERROR

D009/D011/D012/D013 SC 230

D023/D025 NUMBER OF DIALING ATTEMPTS NEED TO BE


CHANGED
B051/B052/B156 SC 560
B051/B052/B156 SC 560
Product Family Problem Desc
D009/D011/D012/D013 LIGHT/FADED IMAGE

A230/A231/A232 JAM CODE 057


A230/A231/A232 JAM CODE 057
B230/B237 NETWORK ERRORS
B230/B237 SC 681
D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D027/D029 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B064/B065 STACK FEED OUT BELT DAMAGES TRAIL EDGE
B079/082/135/138/182/ JAM CODE 014
183
B079/082/135/138/182/ JAM CODE 014
183
B234/B235/B236 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D027/D029 JAM CODE 019
D101/D102/D103 FIERY
B079/082/135/138/182/ SC 870
183
B132/B200 SC 437
B132/B200 SC 437
B132/B200 SC 437
B264/B265 JAM CODE 003
B264/B265 JAM CODE 003
C249/C264 APS NOT FUNCTIONING CORRECTLY
D014/D015 DRIVERS
D023/D025 SC 360
D037/D038/D041 VM CARD INSTALLATION
D059/D060/D061 JAM CODE 027
D062/D063/D065/D066 JAM CODE 001

D062/D063/D065/D066 SC 501

D078/D079 PAPER SIZE QUESTIONS


Product Family Problem Desc
D101/D102/D103 SC 320
G155 SC XX
G155 SC XX
B222/B224/G878 SCANNER FUNCTIONS
B229 JAM CODE 011
D009/D011/D012/D013 SC 220

D009/D011/D012/D013 SC 220

B291/B296 SC 492
D009/D011/D012/D013 SC 350

D027/D029 SC 817
D078/D079 SCAN TO FOLDER
D101/D102/D103 STAPLE NOT FUNCTIONING
G133 SC 230
G133 SC 230
H556/H557 CHECKERED MARK ON/OFF
A151/A152/A202/A203 E 55
A163/A251/A252/B047/B SUPPLIES
048
B070/B071 THROUGH PUT QUESTIONS
B132/B200 LIGHT/FADED IMAGE
B132/B200 JAM CODE 173
B132/B200 THROUGH PUT QUESTIONS
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 SC 312
B140-B143/B163/B228 JAM CODE 019
B222/B224/G878 BLURRED IMAGE
B234/B235/B236 SC 440
B234/B235/B236 SC 440
B234/B235/B236 SC 440
B234/B235/B236 SC 745
B234/B235/B236 TONER WASTE / SPILL / LEAK
B246/B248/B249 TX PROBLEM
Product Family Problem Desc
B246/B248/B249 G 3 KIT INSTALLATION / ISSUES

B246/B248/B249 JAM CODE 103


B246/B248/B249 JAM CODE 136
B246/B248/B249 MEMORY OVERFLOW
C229/C233/C239 DRIVERS
C231/C237/C238/C248 IMAGE SHIFTING
C231/C237/C238/C248 IMAGE SHIFTING
D009/D011/D012/D013 SC 955

D009/D011/D012/D013 SC 955

D014/D015 THROUGH PUT QUESTIONS


D014/D015 SP MODES
D014/D015 SC 547
D014/D015 ADD TONER CONDITION
D014/D015 SC 998
D014/D015 ADD TONER CONDITION

D014/D015 G 3 KIT INSTALLATION / ISSUES

D014/D015 SPECIFICATIONS
D014/D015 THROUGH PUT QUESTIONS
D014/D015 DEVELOPER AGITATION CODES
D014/D015 SPECIFICATIONS
D014/D015 SRAM ERROR
D023/D025 PRINT OPTION NOT RECOGNIZED
D027/D029 PRINT OPTION NOT RECOGNIZED
D052/D053/D054 FACSIMILE FEATURES
D052/D053/D054 G 3 KIT INSTALLATION / ISSUES

D052/D053/D054 SC 672
D052/D053/D054 CLOSE DOORS/COVERS INDICATION
D052/D053/D054 SC 817
D059/D060/D061 JAM CODE 015
D059/D060/D061 SC 725
Product Family Problem Desc
D059/D060/D061 SC 870
D059/D060/D061 SC 870
D059/D060/D061 SC 870
D059/D060/D061 SC 870
D062/D063/D065/D066 SC 745

D062/D063/D065/D066 JAM CODE 124

D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 SCAN ROUTER CONFIG/INSTALL

D062/D063/D065/D066 SC 745

D062/D063/D065/D066 JAM CODE 131

D062/D063/D065/D066 G 3 KIT INSTALLATION / ISSUES

D062/D063/D065/D066 SC 997

D062/D063/D065/D066 JAM CODE 111

D062/D063/D065/D066 NUMBER OF RINGS UNTIL CALL IS DETECTED

D062/D063/D065/D066 SC 721

D062/D063/D065/D066 SC 721

D062/D063/D065/D066 SC 721

D062/D063/D065/D066 SC 721

D062/D063/D065/D066 SC 721

D062/D063/D065/D066 ELP

D062/D063/D065/D066 SCANNER FUNCTIONS

D078/D079 SC 792-1
Product Family Problem Desc
D078/D079 SC 792-18
D078/D079 SC 792-18

D101/D102/D103 JAM CODE 115


D101/D102/D103 DRIVERS
D101/D102/D103 SC 121
G060/G080/G082 SC 829
G060/G080/G082 SC 829
G148 JAM CODE 155
G150/G151 SUPPLIES
G160/G161 SC 300
G178 SC 621
G178 SC 524
G178 ERRATIC STAPLER OPERATION
G178 SC 621
G178 SC 621
D017/D018/D019/D020 SC 820

D017/D018/D019/D020 SC 820

B132/B200 COLORS MISALIGNED

B140-B143/B163/B228 JAM CODE 111


B140-B143/B163/B228 E 36
B222/B224/G878 15-01
B222/B224/G878 15-01
B230/B237 SP MODES ARE IN JAPENESE
B234/B235/B236 PARTS
B246/B248/B249 JAM CODE 012
B246/B248/B249 USER TOOLS
C229/C233/C239 SC 07-60
C229/C233/C239 SC 07-60
C229/C233/C239 SC 07-60
C262/C265 MASTER EJECT JAMS
C262/C265 REGISTRATION INCORRECT
Product Family Problem Desc
D007/D008 PLEASE WAIT FUSER UP TO TEMP
D014/D015 HOLE PUNCHED TOO CLOSE TO EDGE
D027/D029 SCANNER OPTION NOT RECOGNIZED
D037/D038/D041 SC 865
D046/D049 SC 870
D046/D049 SC 870
D046/D049 SC 870
D046/D049 SC 870
D078/D079 COLORS MISALIGNED

G150/G151 SC XX
A292/A293/B098 ADD TONER CONDITION
B022/B027 SC 865
B022/B027 SC 865
B044/B045/B046 SC 392
B044/B045/B046 SC 392
B044/B045/B046 SC 392
B044/B045/B046 SC 392
B089/B093 JAM CODE 032
B089/B093 FACSIMILE FEATURES
B121/B122/B123 FAX OPTION NOT RECOGNIZED
B147/B149/B190 PRINT JOB NOT PRINTING
B205/B209 SC 546
B205/B209 SC 546
B205/B209 SC 490
B222/B224/G878 FAX FEATURE NOT LOADING
B222/B224/G878 FAX FEATURE NOT LOADING
B234/B235/B236 JAM CODE 001
B234/B235/B236 JAM CODE 166
B246/B248/B249 JAM CODE 142
B246/B248/B249 JAM CODE 142
B286/B289 CANNOT DETECT ORIGINAL
C262/C265 MASTER FEED JAMS
D010 SC 553
Product Family Problem Desc
D010 SC 553
D014/D015 FACSIMILE FEATURES
D014/D015 USER CODE QUESTIONS
D016 SC 558
D017/D018/D019/D020 SC 509

D017/D018/D019/D020 LIGHT/FADED IMAGE

D017/D018/D019/D020 SC 819

D037/D038/D041 CAN NOT ACCESS WEB PAGE


D059/D060/D061 BLANK DISPLAY
D062/D063/D065/D066 USB INSTALLATION

D101/D102/D103 BOOKLETMAKER SERVICE CODES

D101/D102/D103 SC 792-1
G104/G160/G190 SC 491
G104/G160/G190 SC 202
G104/G160/G190 SC 202
G158 SC 491

G158 SC 491
G160/G161 SC 998
G160/G161 SC 998
H306/H310/H311 PM COUNTER QUESTIONS
M001 SC 230
M001 SC 230
M001 SC 230
B125 SC 305
B125 SC 305
B132/B200 THROUGH PUT QUESTIONS
B205/B209 SC 920
B205/B209 SC 920
D009/D011/D012/D013 PARTS
Product Family Problem Desc
D014/D015 SPECIFICATIONS
D014/D015 SPECIFICATIONS
D017/D018/D019/D020 SC 865

D037/D038/D041 JAM CODE 246


D052/D053/D054 DEAD MACHINE, NO OPERATION
D059/D060/D061 SC 753
D062/D063/D065/D066 EXTERNAL LCT FEED IN JAMS

D078/D079 PARTS
D101/D102/D103 SC 796
D101/D102/D103 SC 796
G188/G189 PLEASE WAIT FUSER UP TO TEMP
B222/B224/G878 PM COUNTER QUESTIONS
D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D016 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D046/D049 DOUBLE/OFFSET IMAGE
G180 SC 300
G180 SC 300
G180 SC 300
G180 SC 300
G180 SC 300
G180 SC 305
G180 SC 305

G180 SC 392
G180 SC 392
G180 SC 392
M018/M019 WASTE TONER FULL DISPLAYED
B132/B200 PARTS
B140-B143/B163/B228 JAM CODE 014
B140-B143/B163/B228 JAM CODE 014
B234/B235/B236 JAM CODE 014
Product Family Problem Desc
B234/B235/B236 FUSER WEB ISSUES
B246/B248/B249 JAM CODE 014
D009/D011/D012/D013 ACCORDIAN JAMS / Z FOLD

D009/D011/D012/D013 INSTALLATION QUESTIONS

D009/D011/D012/D013 SC 636

D009/D011/D012/D013 SC 997

D014/D015 LIGHT/FADED IMAGE


D014/D015 SC 636
D027/D029 BLURRED IMAGE

D052/D053/D054 JAM CODE 014


D052/D053/D054 SC 636
D059/D060/D061 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D059/D060/D061 SC 795-2
D059/D060/D061 SC 529
D059/D060/D061 SC 529
D059/D060/D061 SC 636
D062/D063/D065/D066 SC 636

D101/D102/D103 JAM CODE 070

D101/D102/D103 JAM CODE 070


G155 JAM CODE 178
G160/G161 SC 364
G160/G161 SC 364
G160/G161 SC 364
G178 FIRMWARE LOADING ISSUES
G178 FIRMWARE LOADING ISSUES
G180 SC 400
G180 SC 400

G180 SC 400
Product Family Problem Desc
G180 SC 400
G180 SC 400
G180 SC 400
B070/B071 CSS PROBLEM RDS SYSTEM
B070/B071 USER CODE QUESTIONS
B132/B200 DJ 55
B132/B200 DRIVERS
B295/B297 JAM CODE 068
C262/C265 ADD INK INDICATION ISSUES
D052/D053/D054 NO READY OR WAIT INDICATORS
D059/D060/D061 SC 301
G178 SC 501
G178 SC 501
G178 SC 501
G178 SC 452
H556/H557 SC 548
H556/H557 SC 548

B132/B200 FIERY
B222/B224/G878 POSTSCRIPT
B291/B296 PAPER SIZE QUESTIONS
D037/D038/D041 G 3 KIT INSTALLATION / ISSUES
D009/D011/D012/D013 JAM CODE 051

D009/D011/D012/D013 JAM CODE 051

D059/D060/D061 STAPLE POSITION


B064/B065 PLEASE WAIT FUSER UP TO TEMP
B070/B071 JAM CODE 069
B079/082/135/138/182/ PLEASE WAIT FUSER UP TO TEMP
183
B125 IMAGE SHIFTING
B132/B200 SC 446
B234/B235/B236 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
Product Family Problem Desc
B234/B235/B236 SKEWED IMAGE
B246/B248/B249 JAM CODE 019
B276/B277 SC 819
D007/D008 CLOSE DOORS/COVERS INDICATION
D014/D015 CANNOT SCAN TO E-MAIL
D014/D015 OVERTONING
D016 FIERY
D016 SC 524
D052/D053/D054 SC 829
D052/D053/D054 SC 829
D052/D053/D054 IMAGE STRETCHED OR COMPRESSED
D052/D053/D054 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
D052/D053/D054 JAM CODE 123
D059/D060/D061 JAM CODE 008
D059/D060/D061 KEY COUNTER INFORMATION
D059/D060/D061 JAM CODE 057
D062/D063/D065/D066 PUNCH QUESTIONS

D062/D063/D065/D066 SC 501

D062/D063/D065/D066 SC 510

D062/D063/D065/D066 SC 510

D062/D063/D065/D066 SC 510

D062/D063/D065/D066 SC 510

D062/D063/D065/D066 LIGHT/FADED IMAGE

D078/D079 JAM CODE 034


D078/D079 SC 876
D078/D079 SC 876
D078/D079 SC 876
D078/D079 SC 876
Product Family Problem Desc
D078/D079 SC 876
D078/D079 SC 876
D078/D079 SC 876
D078/D079 SC 876
D078/D079 SC 876
D078/D079 SC 877
D078/D079 SC 877
D078/D079 SC 878
D078/D079 SC 878
D078/D079 SC 878
D078/D079 SC 880
D078/D079 SC 900
D078/D079 SC 900
D078/D079 SC 901
D078/D079 SC 901
D078/D079 SC 902
D078/D079 SC 902
D078/D079 SC 910
D078/D079 SC 911
D078/D079 SC 912
D078/D079 SC 913
D078/D079 SC 914
D078/D079 SC 919
D078/D079 SC 920
D078/D079 SC 920
D078/D079 SC 921
D078/D079 SC 921
D078/D079 SC 925
D078/D079 SC 925
D078/D079 SC 925
D078/D079 SC 925
D078/D079 SC 925
D078/D079 SC 925
D078/D079 SC 925
Product Family Problem Desc
D078/D079 SC 925
D078/D079 SC 925
D078/D079 SC 925
D078/D079 SC 925
D078/D079 SC 925
D078/D079 SC 925
D078/D079 SC 925
D078/D079 SC 990
D078/D079 JAM CODE 003
D078/D079 JAM CODE 004
D078/D079 JAM CODE 005
D078/D079 JAM CODE 006
D078/D079 JAM CODE 007
D078/D079 JAM CODE 008
D078/D079 JAM CODE 009
D078/D079 JAM CODE 010
D078/D079 JAM CODE 011
D078/D079 JAM CODE 012
D078/D079 JAM CODE 013
D078/D079 JAM CODE 014
D078/D079 JAM CODE 016
D078/D079 JAM CODE 019
D078/D079 JAM CODE 020
D078/D079 JAM CODE 021
D078/D079 JAM CODE 022
D078/D079 JAM CODE 024
D078/D079 JAM CODE 025
D078/D079 JAM CODE 034
D078/D079 JAM CODE 053
D078/D079 JAM CODE 054
D078/D079 JAM CODE 055
D078/D079 JAM CODE 056
D078/D079 JAM CODE 057
D078/D079 JAM CODE 058
Product Family Problem Desc
D078/D079 JAM CODE 059
D078/D079 JAM CODE 060
D078/D079 JAM CODE 061
D078/D079 JAM CODE 062
D078/D079 JAM CODE 063
D078/D079 JAM CODE 064
D078/D079 JAM CODE 069
D078/D079 JAM CODE 071
D078/D079 JAM CODE 072
D078/D079 JAM CODE 074
D078/D079 JAM CODE 075
D078/D079 JAM CODE 084
D078/D079 JAM CODE 099
D078/D079 JAM CODE 121
D078/D079 JAM CODE 122
D078/D079 JAM CODE 123
D078/D079 JAM CODE 124
D078/D079 JAM CODE 125
D078/D079 JAM CODE 126
D078/D079 JAM CODE 127
D078/D079 JAM CODE 128
D078/D079 JAM CODE 129
D078/D079 JAM CODE 130
D078/D079 JAM CODE 131
D078/D079 JAM CODE 132
D078/D079 JAM CODE 133
D078/D079 JAM CODE 134
D078/D079 JAM CODE 135
D078/D079 JAM CODE 136
D078/D079 JAM CODE 137
D078/D079 JAM CODE 141
D078/D079 JAM CODE 142
D078/D079 JAM CODE 143
D078/D079 JAM CODE 144
Product Family Problem Desc
D078/D079 JAM CODE 145
D078/D079 JAM CODE 148
D078/D079 JAM CODE 149
D078/D079 JAM CODE 150
D078/D079 JAM CODE 151
D078/D079 JAM CODE 153
D078/D079 JAM CODE 155
D078/D079 JAM CODE 161
D078/D079 JAM CODE 162
D078/D079 JAM CODE 163
D078/D079 JAM CODE 164
D078/D079 JAM CODE 165
G148 @ REMOTE
G150/G151 FIRMWARE UPDATES
G152 SC XX
G152 SC XX
G178 BOOKLETMAKER SERVICE CODES
H545/H546/H547 REPORTS ON/OFF

A294/A295 TONER WASTE / SPILL / LEAK


B089/B093 SC 824
B089/B093 SC 824
B234/B235/B236 PERFECTBINDER - POOR TRIMMING
B246/B248/B249 STAPLE NOT FUNCTIONING
C249/C264 DRIVERS
D052/D053/D054 IMAGE SHIFTING
D059/D060/D061 JAM CODE 003
D059/D060/D061 SC 101
D059/D060/D061 SC 101
D059/D060/D061 SC 101
D059/D060/D061 SC 101
D059/D060/D061 SC 101
D059/D060/D061 SC 101
D059/D060/D061 SC 101
Product Family Problem Desc
D059/D060/D061 SC 120
D059/D060/D061 SC 120
D059/D060/D061 SC 120
D059/D060/D061 SC 120
D059/D060/D061 SC 120
D059/D060/D061 SC 121
D059/D060/D061 SC 121
D059/D060/D061 SC 121
D059/D060/D061 SC 121
D059/D060/D061 SC 121
D059/D060/D061 SC 124
D059/D060/D061 SC 124
D059/D060/D061 SC 124
D059/D060/D061 SC 124
D059/D060/D061 SC 124
D059/D060/D061 SC 124
D059/D060/D061 SC 125
D059/D060/D061 SC 125
D059/D060/D061 SC 125
D059/D060/D061 SC 126
D059/D060/D061 SC 126
D059/D060/D061 SC 126
D059/D060/D061 SC 127
D059/D060/D061 SC 127
D059/D060/D061 SC 128
D059/D060/D061 SC 128
D059/D060/D061 SC 128
D059/D060/D061 SC 128
D059/D060/D061 SC 129
D059/D060/D061 SC 129
D059/D060/D061 SC 129
D059/D060/D061 SC 129
D059/D060/D061 SC 141
D059/D060/D061 SC 141
Product Family Problem Desc
D059/D060/D061 SC 141
D059/D060/D061 SC 142
D059/D060/D061 SC 142
D059/D060/D061 SC 142
D059/D060/D061 SC 142
D059/D060/D061 SC 142
D059/D060/D061 SC 143
D059/D060/D061 SC 143
D059/D060/D061 SC 143
D059/D060/D061 SC 143
D059/D060/D061 SC 143
D059/D060/D061 SC 144
D059/D060/D061 SC 144
D059/D060/D061 SC 144
D059/D060/D061 SC 161
D059/D060/D061 SC 161
D059/D060/D061 SC 161
D059/D060/D061 SC 161
D059/D060/D061 SC 161
D059/D060/D061 SC 165
D059/D060/D061 SC 165
D059/D060/D061 SC 180
D059/D060/D061 SC 180
D059/D060/D061 SC 180
D059/D060/D061 SC 180
D059/D060/D061 SC 181
D059/D060/D061 SC 181
D059/D060/D061 SC 181
D059/D060/D061 SC 181
D059/D060/D061 SC 182
D059/D060/D061 SC 182
D059/D060/D061 SC 182
D059/D060/D061 SC 182
D059/D060/D061 SC 183
Product Family Problem Desc
D059/D060/D061 SC 183
D059/D060/D061 SC 183
D059/D060/D061 SC 183
D059/D060/D061 SC 185
D059/D060/D061 SC 185
D059/D060/D061 SC 185
D059/D060/D061 SC 185
D059/D060/D061 SC 185
D059/D060/D061 SC 186
D059/D060/D061 SC 186
D059/D060/D061 SC 186
D059/D060/D061 SC 186
D059/D060/D061 SC 186
D059/D060/D061 SC 187
D059/D060/D061 SC 187
D059/D060/D061 SC 187
D059/D060/D061 SC 187
D059/D060/D061 SC 188
D059/D060/D061 SC 188
D059/D060/D061 SC 188
D059/D060/D061 SC 188
D059/D060/D061 SC 195
D059/D060/D061 SC 195
D059/D060/D061 SC 195
D062/D063/D065/D066 SC 142

D062/D063/D065/D066 FAX FEATURE NOT LOADING

D078/D079 JAM CODE 166


D078/D079 JAM CODE 167
D078/D079 JAM CODE 168
D078/D079 JAM CODE 171
D078/D079 JAM CODE 172
D078/D079 JAM CODE 173
D078/D079 JAM CODE 174
Product Family Problem Desc
D078/D079 JAM CODE 175
D078/D079 JAM CODE 179
D078/D079 JAM CODE 180
D078/D079 JAM CODE 181
D078/D079 JAM CODE 182
D078/D079 JAM CODE 183
D078/D079 JAM CODE 185
D078/D079 JAM CODE 186
D078/D079 JAM CODE 191
D078/D079 JAM CODE 192
D078/D079 JAM CODE 193
D078/D079 JAM CODE 195
D078/D079 JAM CODE 198
D078/D079 JAM CODE 199
D078/D079 JAM CODE 200
D078/D079 JAM CODE 201
D078/D079 JAM CODE 202
D078/D079 JAM CODE 203
D078/D079 JAM CODE 204
D078/D079 JAM CODE 205
D078/D079 JAM CODE 206
D078/D079 JAM CODE 211
D078/D079 JAM CODE 212
D078/D079 JAM CODE 213
D078/D079 JAM CODE 214
D078/D079 JAM CODE 215
D078/D079 JAM CODE 216
D078/D079 JAM CODE 217
D101/D102/D103 SC 797

D101/D102/D103 SC 797
D101/D102/D103 SC 796
D101/D102/D103 SC 966
G178 JAM CODE 084
Product Family Problem Desc
A153-A162/A204-A214 FINISHER NOT RECOGNIZED
B044/B045/B046 CHECKERED MARK ON/OFF
B089/B093 MEMORY OVERFLOW
B089/B093 MEMORY OVERFLOW
B089/B093 SCAN TO FOLDER
B089/B093 SC 548

B089/B093 SC 548

B125 JAM CODE 072


B129/B130/B168 PC FAXES NOT BEING RECEIVED
B129/B130/B168 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B129/B130/B168 SUPPLIES
B129/B130/B168 SC 546
B129/B130/B168 SC 546
B129/B130/B168 SC 546
B129/B130/B168 RX PROBLEM
B132/B200 SC 533
B132/B200 SC 533
B132/B200 SC 533
B132/B200 SC 533
B132/B200 SC 533
B140-B143/B163/B228 SC 729
B140-B143/B163/B228 SC 729
B140-B143/B163/B228 SC 729
B205/B209 SC 823
B205/B209 SC 997
B205/B209 SC 997
B205/B209 SC 401
B205/B209 SC 401
B205/B209 SC 401
B246/B248/B249 SC 752
B262/B284/B288/B292 MEMORY OVERFLOW
B262/B284/B288/B292 MEMORY OVERFLOW
Product Family Problem Desc
B262/B284/B288/B292 0-83
B262/B284/B288/B292 0-83
B276/B277 RX PROBLEM
D007/D008 SC 546
D007/D008 NO TX/RX
D007/D008 NO TX/RX
D007/D008 APS MALFUNCTION
D007/D008 APS MALFUNCTION
D007/D008 APS MALFUNCTION
D007/D008 APS MALFUNCTION
D010 SC 820
D010 SC 820
D010 SC 820
D010 JAM CODE 011
D014/D015 ERROR MESSAGES
D014/D015 WIM ISSUES
D017/D018/D019/D020 FAX OPTION NOT RECOGNIZED

D017/D018/D019/D020 SC 641

D017/D018/D019/D020 SC 641

D017/D018/D019/D020 SC 991

D017/D018/D019/D020 SC 991

D037/D038/D041 USB SCANNING


D052/D053/D054 SC 352
D052/D053/D054 SC 352
D052/D053/D054 SC 352
D052/D053/D054 SC 352
D052/D053/D054 SC 352
D052/D053/D054 SC 352
D052/D053/D054 SC 311
D052/D053/D054 SC 311
Product Family Problem Desc
D052/D053/D054 SC 311
D052/D053/D054 SC 311
D052/D053/D054 SC 311
D059/D060/D061 INSTALLATION QUESTIONS
D067/D068/D069/D072 RX PROBLEM

D067/D068/D069/D072 JAM CODE 010

D067/D068/D069/D072 NO DIAL TONE

D067/D068/D069/D072 SC 982

D067/D068/D069/D072 SC 878

D067/D068/D069/D072 SC 878

D067/D068/D069/D072 SC 878

G091/G094/G095/G112- PAPER SIZE QUESTIONS


G116
G150/G151 SC XX
G160/G161 CANNOT PRINT ACROSS NETWORK
G178 SC 530
G178 SC 530

G422 PASSWORDS
H306/H310/H311 TX PROBLEM
H306/H310/H311 TX PROBLEM
H306/H310/H311 CONSTANT ADD PAPER / RESET TRAY
H555/H556/H557 COUNTER ISSUES
H555/H556/H557 COUNTER ISSUES
H555/H556/H557 COUNTER ISSUES
H555/H556/H557 COUNTER ISSUES
H555/H556/H557 PASSWORDS
H555/H556/H557 CANNOT COMMUNICATE WITH PC -BASED
FAXES
Product Family Problem Desc
H556/H557 USER TOOLS

H556/H557 USER TOOLS


H556/H557 USER TOOLS

M018/M019 JAM EXIT


M018/M019 CANNOT ENTER SP MODES
M018/M019 SC 222

M018/M019 SC 222
M018/M019 SC 222
M018/M019 SC 220

M018/M019 SC 220
M018/M019 SC 220
M018/M019 SC 531
M018/M019 SC 531
M018/M019 SC 530
M018/M019 SC 530
M018/M019 SC 530
B010/B188 SC 300
B010/B188 SC 300
B132/B200 SC 142
B132/B200 SC 142
B132/B200 SC 142
B132/B200 SC 142
B132/B200 SC 142
B132/B200 SC 142
B132/B200 ERROR MESSAGES
B140-B143/B163/B228 DJ 21
B234/B235/B236 JAM CODE 111
B295/B297 SC 328
B295/B297 SC 328
B295/B297 SC 328
Product Family Problem Desc
D009/D011/D012/D013 SC 670

D009/D011/D012/D013 SC 670

D014/D015 PRINT OPTION NOT RECOGNIZED


D016 SC 524
D052/D053/D054 SC 610
D062/D063/D065/D066 JAM CODE 016

D101/D102/D103 ADD STAPLE INDICATION


G178 SC 524
G178 SC 524
G178 SC 344
G178 SC 304
G178 SC 302
G178 SC 521
G178 SC 520
G178 SC 670
G178 BLANK DISPLAY
G178 FIRMWARE LOADING ISSUES
G178 MULTIPLE SERVICE CODES
G178 SC 240
G178 SC 241
G178 SC 242
G178 SC 243
G178 SC 547
G178 PLEASE WAIT FUSER UP TO TEMP
G178 PLEASE WAIT - NO FUSER LAMPS
G178 INSTALLATION QUESTIONS
G178 JITTER/BANDING
G178 SKEWED IMAGE
G178 SKEWED IMAGE
G178 SC 622
G178 FIREFLY SPOTS, CIRCULAR VOID AREAS
G178 POOR FUSING
Product Family Problem Desc
G178 POOR FUSING

G178 POOR FUSING


G178 POOR FUSING
G178 POOR FUSING
G178 SC 352
G178 SC 353
G178 SC 354
G178 SC 355
G178 SC 352
G178 SC 353
G178 SC 354
G178 SC 355
G178 FUSER DAMAGE
G178 FIRMWARE UPDATES
G178 FIRMWARE UPDATES
G178 PART DAMAGE
G178 LIGHT/FADED IMAGE
G178 WRINKLED OR CREASED COPIES
G178 FINISHER INSTALL ISSUES

A265/A267 SC 391
A265/A267 SC 391
B089/B093 JAM CODE 001
B089/B093 JAM CODE 053
B089/B093 SC 322

B089/B093 SC 322
B089/B093 SC 322
B089/B093 SC 322
B089/B093 SC 322
B129/B130/B168 JAM CODE 060

B262/B284/B288/B292 TX PROBLEM
B276/B277 FACSIMILE FEATURES
Product Family Problem Desc
B276/B277 SCANNER OPTION NOT RECOGNIZED
D046/D049 SC 531
D046/D049 SC 541
D046/D049 SC 541
D046/D049 SC 542
D046/D049 SC 542
D052/D053/D054 SRAM ERROR
D059/D060/D061 SC 202
D059/D060/D061 SC 202
D059/D060/D061 SC 202
D059/D060/D061 SC 202
D059/D060/D061 SC 203
D059/D060/D061 SC 203
D059/D060/D061 SC 203
D059/D060/D061 SC 203
D059/D060/D061 SC 204
D059/D060/D061 SC 204
D059/D060/D061 SC 204
D059/D060/D061 SC 204
D059/D060/D061 SC 205
D059/D060/D061 SC 205
D059/D060/D061 SC 205
D059/D060/D061 SC 205
D059/D060/D061 SC 220
D059/D060/D061 SC 220
D059/D060/D061 SC 220
D059/D060/D061 SC 220
D059/D060/D061 SC 221
D059/D060/D061 SC 221
D059/D060/D061 SC 230
D059/D060/D061 SC 230
D059/D060/D061 SC 230
D059/D060/D061 SC 230
D059/D060/D061 SC 231
Product Family Problem Desc
D059/D060/D061 SC 231
D059/D060/D061 SC 231
D059/D060/D061 SC 231
D059/D060/D061 SC 240
D059/D060/D061 SC 240
D059/D060/D061 SC 240
D059/D060/D061 SC 300
D059/D060/D061 SC 300
D059/D060/D061 SC 300
D059/D060/D061 SC 304
D059/D060/D061 SC 304
D059/D060/D061 SC 304
D059/D060/D061 SC 305
D059/D060/D061 SC 305
D059/D060/D061 SC 312
D059/D060/D061 SC 312
D059/D060/D061 SC 312
D059/D060/D061 SC 313
D059/D060/D061 SC 313
D059/D060/D061 SC 313
D059/D060/D061 SC 344
D059/D060/D061 SC 344
D059/D060/D061 SC 344
D059/D060/D061 SC 360
D059/D060/D061 SC 360
D059/D060/D061 SC 360
D059/D060/D061 SC 360
D059/D060/D061 SC 364
D059/D060/D061 SC 364
D059/D060/D061 SC 364
D059/D060/D061 SC 364
D059/D060/D061 SC 368
D059/D060/D061 SC 368
D059/D060/D061 SC 368
Product Family Problem Desc
D059/D060/D061 SC 368
D059/D060/D061 SC 372
D059/D060/D061 SC 372
D059/D060/D061 SC 372
D059/D060/D061 SC 396
D059/D060/D061 SC 396
D059/D060/D061 SC 396
G104 SC 418
G104 SC 418
G104 SC 418
G104 SC 418
G104/G160/G190 ADDRESS BOOK
G133 DISTORTED IMAGE-DIGITIZED
M018/M019 SC 000
M018/M019 SC 999
M018/M019 SC 999
M018/M019 SC 195
M018/M019 SC 195
M018/M019 SC 202
M018/M019 SC 202
M018/M019 SC 202
M018/M019 SC 203
M018/M019 SC 203
M018/M019 SC 203
M018/M019 SC 220
M018/M019 SC 220
M018/M019 SC 222
M018/M019 SC 222
M018/M019 SC 300
M018/M019 SC 300
M018/M019 SC 300
M018/M019 TWAIN SCANNING

M018/M019 SC 445
Product Family Problem Desc
M018/M019 SC 445
M018/M019 SC 445
M018/M019 SC 480
M018/M019 SC 480
M018/M019 SC 490
M018/M019 SC 490
B295/B297 SRAM ERROR
D052/D053/D054 STACK FEED OUT BELT DAMAGES TRAIL EDGE
G152 PARTS
G180 SC 401
G180 SC 401
G180 SC 401
G180 SC 401
G180 SC 401
G180 SC 402

G180 SC 402
G180 SC 402
G180 SC 402
G180 SC 402
G180 SC 402
G180 SC 402
B140-B143/B163/B228 PARTS
B234/B235/B236 TONER WASTE / SPILL / LEAK
B234/B235/B236 PRINT CONTROLLER/NIB
B246/B248/B249 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B246/B248/B249 FAX FEATURE NOT LOADING
B246/B248/B249 MISFEED FROM TRAY 2, 3 OR 4
D009/D011/D012/D013 JAM CODE 230

D009/D011/D012/D013 USER TOOLS

D014/D015 SC 496
Product Family Problem Desc
D016 INSTALLATION QUESTIONS
D016 SC 424
D037/D038/D041 NOISE
D052/D053/D054 PUNCH QUESTIONS
D059/D060/D061 NETWORK ERRORS
D059/D060/D061 KEY COUNTER INFORMATION
D059/D060/D061 FIERY
D062/D063/D065/D066 NETWORK ERRORS

D062/D063/D065/D066 SC 142

D078/D079 SC 410
D101/D102/D103 NETWORK ERRORS
D101/D102/D103 MAC PRINTING
G150/G151 DEVELOPER ON IMAGE / SPILL
G179 ADD TONER CONDITION
C269 SC 313

C269 SC 314

H556/H557 ADD TONER CONDITION


M040/M041 BLACK IMAGE-ENTIRE PAGE
B003/B004/B006/B007 SUPPLIES
B234/B235/B236 LIGHT/FADED IMAGE
D014/D015 VM CARD INSTALLATION
D014/D015 NO TX/RX
D016 SC 520
D016 SC 797
D017/D018/D019/D020 SC 355

D017/D018/D019/D020 SC 355

D017/D018/D019/D020 SC 355

D017/D018/D019/D020 SC 355
Product Family Problem Desc
D023/D025 14-01
D023/D025 14-01
D023/D025 14-01
D023/D025 14-01
D023/D025 14-01
D052/D053/D054 SUPPLIES
D052/D053/D054 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
D059/D060/D061 SC 586
D062/D063/D065/D066 SC 876

D062/D063/D065/D066 SC 876

D062/D063/D065/D066 FAX FORWARDING QUESTIONS

D078/D079 JAM CODE 146


D078/D079 SC 792
G133 SC 552
G133 SC 552
G133 SC 552
G133 SC 552
A229 SC 531
B205/B209 PCU COUNTER QUESTIONS
B230/B237 CSS PROBLEM RDS SYSTEM
B264/B265 PARTS
C229/C233/C239 SC 560
C229/C233/C239 SC 560
D009/D011/D012/D013 PLEASE WAIT FUSER UP TO TEMP

D014/D015 JAM CODE 145


D017/D018/D019/D020 SC 392

D017/D018/D019/D020 SC 392

D017/D018/D019/D020 SC 392
Product Family Problem Desc
D059/D060/D061 JAM CODE 012
G178 SPECIFICATIONS
D017/D018/D019/D020 JAM CODE 012

B234/B235/B236 SCAN ROUTER CONFIG/INSTALL


C231/C237/C238/C248 IMAGE STRETCHED OR COMPRESSED
D017/D018/D019/D020 SC 551

D017/D018/D019/D020 SC 551

D017/D018/D019/D020 SC 551

D027/D029 15-01
D027/D029 15-01
D037/D038/D041 SC 161
D052/D053/D054 VM CARD INSTALLATION
D052/D053/D054 JAM CODE 057
D052/D053/D054 JAM CODE 182
D062/D063/D065/D066 JAM CODE 018

D062/D063/D065/D066 LIGHT/FADED IMAGE

D078/D079 SP MODES
G178 INSTALLATION QUESTIONS
G178 FIREFLY SPOTS, CIRCULAR VOID AREAS
G188/G189 SC 582
G188/G189 SC 582
G188/G189 SC 582
G188/G189 SC 195
G188/G189 SC 195
G188/G189 SC 202
G188/G189 SC 202
G188/G189 SC 202
G188/G189 SC 203
G188/G189 SC 203
G188/G189 SC 203
Product Family Problem Desc
G188/G189 SC 204
G188/G189 SC 204
G188/G189 SC 210
G188/G189 SC 210
G188/G189 SC 210
G188/G189 SC 210
G188/G189 SC 211
G188/G189 SC 211
G188/G189 SC 211
G188/G189 SC 211
G188/G189 SC 212
G188/G189 SC 212
G188/G189 SC 212
G188/G189 SC 212
G188/G189 SC 213
G188/G189 SC 213
G188/G189 SC 213
G188/G189 SC 213
G188/G189 SC 220
G188/G189 SC 220
G188/G189 SC 220
G188/G189 SC 221
G188/G189 SC 221
G188/G189 SC 221
G188/G189 SC 222
G188/G189 SC 222
G188/G189 SC 222
G188/G189 SC 223
G188/G189 SC 223
G188/G189 SC 223
G188/G189 SC 224
G188/G189 SC 224
G188/G189 SC 224
G188/G189 SC 225
Product Family Problem Desc
G188/G189 SC 225
G188/G189 SC 225
G188/G189 SC 226
G188/G189 SC 226
G188/G189 SC 226
G188/G189 SC 227
G188/G189 SC 227
G188/G189 SC 227
G188/G189 SC 230
G188/G189 SC 230
G188/G189 SC 230
G188/G189 SC 231
G188/G189 SC 231
G188/G189 SC 231
B051/B052/B156 SC 410
B051/B052/B156 SC 410
B051/B052/B156 SC 410
B121/B122/B123 MAC PRINTING
B132/B200 TONER LEAK/SPILL
B140-B143/B163/B228 SC 727
B140-B143/B163/B228 SC 901
B178/B180/B202 FAX OPTION NOT RECOGNIZED
B205/B209 SC 725
B205/B209 SC 725
B205/B209 SC 724
B205/B209 SC 724
B205/B209 SC 724
B262/B284/B288/B292 ADDRESS BOOK
D007/D008 RX PROBLEM
D014/D015 IMAGE SHIFTING

D017/D018/D019/D020 INSTALLATION QUESTIONS

D027/D029 CLOSE DOORS/COVERS INDICATION


D037/D038/D041 JAM CODE 059
Product Family Problem Desc
D059/D060/D061 SC 966

D059/D060/D061 SC 900
D059/D060/D061 SC 400
D059/D060/D061 SC 400
D059/D060/D061 SC 400
D059/D060/D061 SC 400
D059/D060/D061 SC 400
D059/D060/D061 SC 400
D059/D060/D061 SC 401
D059/D060/D061 SC 401
D059/D060/D061 SC 401
D059/D060/D061 SC 401
D059/D060/D061 SC 401
D059/D060/D061 SC 401
D059/D060/D061 SC 402
D059/D060/D061 SC 402
D059/D060/D061 SC 402
D059/D060/D061 SC 402
D059/D060/D061 SC 402
D059/D060/D061 SC 402
D059/D060/D061 SC 406
D059/D060/D061 SC 406
D059/D060/D061 SC 406
D059/D060/D061 SC 406
D059/D060/D061 SC 406
D059/D060/D061 SC 406
D059/D060/D061 SC 420
D059/D060/D061 SC 420
D059/D060/D061 SC 420
D059/D060/D061 SC 420
D059/D060/D061 SC 420
D059/D060/D061 SC 424
D059/D060/D061 SC 424
Product Family Problem Desc
D059/D060/D061 SC 424
D059/D060/D061 SC 424
D059/D060/D061 SC 428
D059/D060/D061 SC 428
D059/D060/D061 SC 428
D059/D060/D061 SC 428
D059/D060/D061 SC 428
D059/D060/D061 SC 428
D059/D060/D061 SC 435
D059/D060/D061 SC 435
D059/D060/D061 SC 437

D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 439
D059/D060/D061 SC 439
D059/D060/D061 SC 439

D059/D060/D061 SC 440
D059/D060/D061 SC 440
D059/D060/D061 SC 441
D059/D060/D061 SC 441
D059/D060/D061 SC 487
D059/D060/D061 SC 488
D059/D060/D061 SC 488
D059/D060/D061 SC 488
D059/D060/D061 SC 489
D059/D060/D061 SC 491
Product Family Problem Desc
D059/D060/D061 SC 491
D059/D060/D061 SC 491
D059/D060/D061 SC 492
D059/D060/D061 SC 494
D059/D060/D061 SC 494
D059/D060/D061 SC 494
D059/D060/D061 SC 494
D059/D060/D061 SC 494
D059/D060/D061 SC 498
D059/D060/D061 SC 498
D059/D060/D061 SC 498
D059/D060/D061 SC 501
D059/D060/D061 SC 501
D059/D060/D061 SC 501
D059/D060/D061 SC 501
D059/D060/D061 SC 501
D059/D060/D061 SC 502
D059/D060/D061 SC 502
D059/D060/D061 SC 502
D059/D060/D061 SC 502
D059/D060/D061 SC 502
D059/D060/D061 SC 503
D059/D060/D061 SC 503
D059/D060/D061 SC 503
D059/D060/D061 SC 503
D059/D060/D061 SC 503
D059/D060/D061 SC 504
D059/D060/D061 SC 504
D059/D060/D061 SC 504
D059/D060/D061 SC 504
D059/D060/D061 SC 504
D059/D060/D061 SC 505
D059/D060/D061 SC 505
D059/D060/D061 SC 505
Product Family Problem Desc
D059/D060/D061 SC 505
D059/D060/D061 SC 505
D059/D060/D061 SC 506
D059/D060/D061 SC 506
D059/D060/D061 SC 506
D059/D060/D061 SC 506
D059/D060/D061 SC 506
D059/D060/D061 SC 507
D059/D060/D061 SC 507
D059/D060/D061 SC 507
D059/D060/D061 SC 507
D059/D060/D061 SC 507
D059/D060/D061 SC 529
D059/D060/D061 SC 531
D059/D060/D061 SC 531
D059/D060/D061 SC 531
D059/D060/D061 SC 532
D059/D060/D061 SC 532
D059/D060/D061 SC 532
D059/D060/D061 SC 532
D059/D060/D061 SC 533
D059/D060/D061 SC 533
D059/D060/D061 SC 533
D059/D060/D061 SC 533
D059/D060/D061 SC 534
D059/D060/D061 SC 534
D059/D060/D061 SC 534
D059/D060/D061 SC 534
D059/D060/D061 SC 541
D059/D060/D061 SC 541
D059/D060/D061 SC 541
D059/D060/D061 SC 542
D059/D060/D061 SC 542
D059/D060/D061 SC 543
Product Family Problem Desc
D059/D060/D061 SC 543
D059/D060/D061 SC 543
D059/D060/D061 SC 544
D059/D060/D061 SC 544
D059/D060/D061 SC 544
D059/D060/D061 SC 545
D059/D060/D061 SC 545
D062/D063/D065/D066 APS MALFUNCTION

G038/G062 SC 547
G091/G094/G095/G112- REGISTRATION INCORRECT
G116
G148 SC 542
G148 SC 542
G148 SC 542
G148 SC 542
G148 SC 542
G148 SC 542
G148 SC 541
G148 SC 541
G148 SC 531
G148 SC 531
G148 SC 531
G148 SC 521
G148 SC 521
G148 SC 521
G148 SC 521
G176/G177 SC 391
G176/G177 SC 391
G176/G177 SC 391
G178 JAM CODE 037
G188/G189 SC 232
G188/G189 SC 232
G188/G189 SC 232
G188/G189 SC 233
Product Family Problem Desc
G188/G189 SC 233
G188/G189 SC 233
G188/G189 SC 234
G188/G189 SC 234
G188/G189 SC 234
G188/G189 SC 235
G188/G189 SC 235
G188/G189 SC 235
G188/G189 SC 236
G188/G189 SC 236
G188/G189 SC 236
G188/G189 SC 237
G188/G189 SC 237
G188/G189 SC 237
G188/G189 SC 240
G188/G189 SC 240
G188/G189 SC 240
G188/G189 SC 241
G188/G189 SC 241
G188/G189 SC 241
G188/G189 SC 242
G188/G189 SC 242
G188/G189 SC 242
G188/G189 SC 243
G188/G189 SC 243
G188/G189 SC 243
G188/G189 SC 285
G188/G189 SC 285
G188/G189 SC 285
G188/G189 SC 285
G188/G189 SC 285
G188/G189 SC 300
G188/G189 SC 300
G188/G189 SC 300
Product Family Problem Desc
G188/G189 SC 301
G188/G189 SC 301
G188/G189 SC 301
G188/G189 SC 302
G188/G189 SC 302
G188/G189 SC 302
G188/G189 SC 303
G188/G189 SC 303
G188/G189 SC 303
H555/H556/H557 ADDRESS BOOK

H555/H556/H557 ADD TONER CONDITION


H555/H556/H557 PCU COUNTER QUESTIONS
H556/H557 SC 922
H556/H557 SC 922
H556/H557 SC 922
H556/H557 SC 922
H556/H557 SC 544
M018/M019 PASSWORDS
M018/M019 PASSWORDS
M040/M041 BLACK IMAGE-ENTIRE PAGE
M040/M041 SC 455
M040/M041 SC 455
M040/M041 SC 455
B140-B143/B163/B228 SC 735
B291/B296 WASTE TONER FULL DISPLAYED
D014/D015 DEVELOPER AGITATION CODES

D052/D053/D054 SC 620
D052/D053/D054 NO DIAL TONE
D059/D060/D061 SC 547
D059/D060/D061 SC 547
D059/D060/D061 SC 547
D059/D060/D061 SC 557
D059/D060/D061 SC 557
Product Family Problem Desc
D059/D060/D061 SC 559
D059/D060/D061 SC 584
D059/D060/D061 SC 584
D059/D060/D061 SC 584
D059/D060/D061 SC 584
D059/D060/D061 SC 584
D059/D060/D061 SC 584
D059/D060/D061 SC 585
D059/D060/D061 SC 585
D059/D060/D061 SC 585
D059/D060/D061 SC 592
D059/D060/D061 SC 592
D059/D060/D061 SC 592
D059/D060/D061 SC 593
D059/D060/D061 SC 601
D059/D060/D061 SC 601
D059/D060/D061 SC 620
D059/D060/D061 SC 620
D059/D060/D061 SC 620
D059/D060/D061 SC 620
D059/D060/D061 SC 625
D059/D060/D061 SC 625
D059/D060/D061 SC 625
D059/D060/D061 SC 626
D059/D060/D061 SC 626
D059/D060/D061 SC 626
D059/D060/D061 SC 632
D059/D060/D061 SC 633
D059/D060/D061 SC 634
D059/D060/D061 SC 635
D059/D060/D061 SC 641
D059/D060/D061 SC 641
D059/D060/D061 SC 641
D059/D060/D061 SC 650
Product Family Problem Desc
D059/D060/D061 SC 650
D059/D060/D061 SC 650
D059/D060/D061 SC 651
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 671
D059/D060/D061 SC 672
D059/D060/D061 SC 672
D062/D063/D065/D066 SC 750

D062/D063/D065/D066 SC 750

D062/D063/D065/D066 SC 750

D062/D063/D065/D066 SC 750

D062/D063/D065/D066 SC 750

G133 SC 225
G133 SC 225
G133 SC 225
G133 SC 225
G133 SC 220
G133 SC 220
G133 SC 220
G133 SC 220
G133 SC 221
G133 SC 221
G133 SC 221
G133 SC 221
Product Family Problem Desc
G133 SC 222
G133 SC 222
G133 SC 222
G133 SC 222
G133 SC 223
G133 SC 223
G133 SC 223
G133 SC 223
G133 SC 224
G133 SC 224
G133 SC 224
G133 SC 224
G133 SC 226
G133 SC 226
G133 SC 226
G133 SC 226
G133 SC 227
G133 SC 227
G133 SC 227
G133 SC 227
G178 SC 601
G178 SC 305
G178 SC 306
G178 SC 307
G178 SC 345
G178 SC 347
G178 SC 523
G178 SC 530
G178 SC 601
G178 SC 991
G178 SC 490
G188/G189 SC 360
G188/G189 SC 360
G188/G189 SC 360
Product Family Problem Desc
G188/G189 SC 361
G188/G189 SC 361
G188/G189 SC 361
G188/G189 SC 362
G188/G189 SC 362
G188/G189 SC 362
G188/G189 SC 363
G188/G189 SC 363
G188/G189 SC 363
G188/G189 SC 364
G188/G189 SC 364
G188/G189 SC 364
G188/G189 SC 365
G188/G189 SC 365
G188/G189 SC 365
G188/G189 SC 366
G188/G189 SC 366
G188/G189 SC 366
G188/G189 SC 367
G188/G189 SC 367
G188/G189 SC 367
G188/G189 SC 372
G188/G189 SC 372
G188/G189 SC 372
G188/G189 SC 373
G188/G189 SC 373
G188/G189 SC 373
G188/G189 SC 374
G188/G189 SC 374
G188/G189 SC 374
G188/G189 SC 375
G188/G189 SC 375
G188/G189 SC 375
G188/G189 SC 380
Product Family Problem Desc
G188/G189 SC 380
G188/G189 SC 381
G188/G189 SC 381
G188/G189 SC 382
G188/G189 SC 382
G188/G189 SC 383
G188/G189 SC 383
G188/G189 SC 396
G188/G189 SC 396
G188/G189 SC 396
G188/G189 SC 397
G188/G189 SC 397
G188/G189 SC 397
G188/G189 SC 398
G188/G189 SC 398
G188/G189 SC 398
G188/G189 SC 399
G188/G189 SC 399
G188/G189 SC 399
A230/A231/A232 BLANK DISPLAY
A230/A231/A232 BLANK DISPLAY
A230/A231/A232 BLANK DISPLAY
B132/B200 VM CARD INSTALLATION
B246/B248/B249 VM CARD INSTALLATION
B295/B297 SC 997
B295/B297 SC 997
B295/B297 SC 997
C229/C233/C239 PARTS
D014/D015 VM CARD INSTALLATION
D052/D053/D054 VM CARD INSTALLATION
D052/D053/D054 SC 863
D059/D060/D061 VM CARD INSTALLATION
D062/D063/D065/D066 SPECIFICATIONS
Product Family Problem Desc
D062/D063/D065/D066 VM CARD INSTALLATION

D062/D063/D065/D066 DEAD MACHINE, NO OPERATION

G178 11 X 17 DOUBLE COUNT ISSUES


G188/G189 SC 400
G188/G189 SC 400
G188/G189 SC 400
G188/G189 SC 441
G188/G189 SC 441
G188/G189 SC 441
G188/G189 SC 442
G188/G189 SC 442
G188/G189 SC 442
G188/G189 SC 452
G188/G189 SC 452
G188/G189 SC 452
G188/G189 SC 460
G188/G189 SC 460
G188/G189 SC 460
G188/G189 SC 490
G188/G189 SC 490
G188/G189 SC 490
G188/G189 SC 491
G188/G189 SC 491
G188/G189 SC 491
G188/G189 SC 492
G188/G189 SC 492
G188/G189 SC 492
G188/G189 SC 492
G188/G189 SC 498
G188/G189 SC 498
A151/A152/A202/A203 WASTE TONER FULL DISPLAYED
B132/B200 USER CODE QUESTIONS
B140-B143/B163/B228 NO READY OR WAIT INDICATORS
Product Family Problem Desc
D052/D053/D054 COUNTER ISSUES
D052/D053/D054 DARK IMAGE
D059/D060/D061 SC 701
D059/D060/D061 SC 701
D059/D060/D061 SC 701
D059/D060/D061 SC 701
D059/D060/D061 SC 701
D059/D060/D061 SC 702
D059/D060/D061 SC 702
D059/D060/D061 SC 702
D059/D060/D061 SC 702
D059/D060/D061 SC 702
D059/D060/D061 SC 703
D059/D060/D061 SC 703
D059/D060/D061 SC 703
D059/D060/D061 SC 704
D059/D060/D061 SC 704
D059/D060/D061 SC 704
D059/D060/D061 SC 705
D059/D060/D061 SC 705
D059/D060/D061 SC 705
D059/D060/D061 SC 705
D059/D060/D061 SC 705
D059/D060/D061 SC 705
D059/D060/D061 SC 705
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 720
Product Family Problem Desc
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 720
D059/D060/D061 SC 721
D059/D060/D061 SC 721
D059/D060/D061 SC 721
D059/D060/D061 SC 721
D059/D060/D061 SC 721
D059/D060/D061 SC 721
D059/D060/D061 SC 721
D059/D060/D061 SC 721
D059/D060/D061 SC 721
D059/D060/D061 SC 721
D059/D060/D061 SC 723
D059/D060/D061 SC 723
D059/D060/D061 SC 723
D059/D060/D061 SC 723
G148 SC 543
G148 SC 543
G148 SC 543
G148 SC 543
G148 SC 543
G148 SC 543
G148 SC 544
G148 SC 544
G148 SC 544
G148 SC 544
G148 SC 547
G148 SC 547
G148 SC 547
G188/G189 SC 501
Product Family Problem Desc
G188/G189 SC 501
G188/G189 SC 501
G188/G189 SC 501
G188/G189 SC 501
G188/G189 SC 502
G188/G189 SC 502
G188/G189 SC 502
G188/G189 SC 502
G188/G189 SC 503
G188/G189 SC 503
G188/G189 SC 503
G188/G189 SC 503
G188/G189 SC 503
G188/G189 SC 503
G188/G189 SC 503
G188/G189 SC 503
D014/D015 STREAKS
D101/D102/D103 DARK IMAGE
G104/G160/G190 SC 325
G104/G160/G190 SC 325
G104/G160/G190 SC 325

G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 505
G188/G189 SC 505
G188/G189 SC 505
G188/G189 SC 505
G188/G189 SC 505
Product Family Problem Desc
G188/G189 SC 530
G188/G189 SC 530
G188/G189 SC 530
G188/G189 SC 531
G188/G189 SC 531
G188/G189 SC 531
B147/B149/B190 REGISTRATION INCORRECT
B147/B149/B190 REGISTRATION INCORRECT
B222/B224/G878 SC 584
D027/D029 FAX OPTION NOT RECOGNIZED
G155 MACHINE RUNS SLOW
G179 SC 220
G188/G189 SC 543
G188/G189 SC 532
G188/G189 SC 532
G188/G189 SC 532
G188/G189 SC 532
G188/G189 SC 533
G188/G189 SC 533
G188/G189 SC 533
G188/G189 SC 533
G188/G189 SC 534
G188/G189 SC 534
G188/G189 SC 534
G188/G189 SC 535
G188/G189 SC 535
G188/G189 SC 535
G188/G189 SC 536
G188/G189 SC 536
G188/G189 SC 536
G188/G189 SC 540
G188/G189 SC 540
G188/G189 SC 540
G188/G189 SC 541
Product Family Problem Desc
G188/G189 SC 541
G188/G189 SC 541
G188/G189 SC 542
G188/G189 SC 542
G188/G189 SC 542
G188/G189 SC 542
G188/G189 SC 543
G188/G189 SC 543
G188/G189 SC 543
G188/G189 SC 543
G188/G189 SC 544
G188/G189 SC 544
G188/G189 SC 544
G188/G189 SC 544
G188/G189 SC 547
G188/G189 SC 547
G188/G189 SC 547
G188/G189 SC 547
G188/G189 SC 548
G188/G189 SC 548
G188/G189 SC 548
G188/G189 SC 548
G188/G189 SC 551
G188/G189 SC 551
G188/G189 SC 551
G188/G189 SC 552
G188/G189 SC 552
G188/G189 SC 552
G188/G189 SC 552
B140-B143/B163/B228 PART DAMAGE
B246/B248/B249 SC 503
D014/D015 OVERTONING
D014/D015 PRINT OPTION NOT RECOGNIZED
D014/D015 SC 285
Product Family Problem Desc
D016 SC 438
D016 OIL MARKS
D016 OIL MARKS
D016 FIREFLY SPOTS, CIRCULAR VOID AREAS
D016 FIREFLY SPOTS, CIRCULAR VOID AREAS
D027/D029 USER TOOLS
D052/D053/D054 JAM CODE 103

D059/D060/D061 USER CODE QUESTIONS

D059/D060/D061 PUNCH UNIT NOT RECOGNIZED

D059/D060/D061 GBC JAMS & SKIPS PUNCHING PAGES AT 105


CPM ONLY, 90 CPM OK
D059/D060/D061 SC 724
D059/D060/D061 SC 724
D059/D060/D061 SC 724
D059/D060/D061 SC 724
D059/D060/D061 SC 724
D059/D060/D061 SC 725
D059/D060/D061 SC 725
D059/D060/D061 SC 725
D059/D060/D061 SC 725
D059/D060/D061 SC 726
D059/D060/D061 SC 726
D059/D060/D061 SC 726
D059/D060/D061 SC 726
D059/D060/D061 SC 726
D059/D060/D061 SC 728
D059/D060/D061 SC 728
D059/D060/D061 SC 728
D059/D060/D061 SC 728
D059/D060/D061 SC 730
D059/D060/D061 SC 730
D059/D060/D061 SC 730
Product Family Problem Desc
D059/D060/D061 SC 730
D059/D060/D061 SC 731
D059/D060/D061 SC 731
D059/D060/D061 SC 731
D059/D060/D061 SC 731
D059/D060/D061 SC 732
D059/D060/D061 SC 732
D059/D060/D061 SC 732
D059/D060/D061 SC 732
D059/D060/D061 SC 733
D059/D060/D061 SC 733
D059/D060/D061 SC 733
D059/D060/D061 SC 733
D059/D060/D061 SC 734
D059/D060/D061 SC 734
D059/D060/D061 SC 734
D059/D060/D061 SC 734
D059/D060/D061 SC 734
D059/D060/D061 SC 735
D059/D060/D061 SC 735
D059/D060/D061 SC 735
D059/D060/D061 SC 735
D059/D060/D061 SC 735
D059/D060/D061 SC 736
D059/D060/D061 SC 736
D059/D060/D061 SC 736
D059/D060/D061 SC 736
D059/D060/D061 SC 737
D059/D060/D061 SC 737
D059/D060/D061 SC 737
D059/D060/D061 SC 737
D059/D060/D061 SC 738
D059/D060/D061 SC 738
D059/D060/D061 SC 738
Product Family Problem Desc
D059/D060/D061 SC 738
D059/D060/D061 SC 738
D059/D060/D061 SC 740
D059/D060/D061 SC 740
D059/D060/D061 SC 740
D059/D060/D061 SC 740
D059/D060/D061 SC 737
D059/D060/D061 SC 728
D059/D060/D061 SC 741
D059/D060/D061 SC 741
D059/D060/D061 SC 741
D059/D060/D061 SC 741
D059/D060/D061 SC 741
D059/D060/D061 SC 742
D059/D060/D061 SC 742
D059/D060/D061 SC 742
D059/D060/D061 SC 742
D059/D060/D061 SC 742
D059/D060/D061 SC 743
D059/D060/D061 SC 743
D059/D060/D061 SC 743
D059/D060/D061 SC 743
D059/D060/D061 SC 745
D059/D060/D061 SC 745
D059/D060/D061 SC 745
D059/D060/D061 SC 745
D059/D060/D061 SC 745
D059/D060/D061 SC 746
D059/D060/D061 SC 746
D059/D060/D061 SC 746
D059/D060/D061 SC 746
D059/D060/D061 SC 746
D059/D060/D061 SC 747
D059/D060/D061 SC 747
Product Family Problem Desc
D059/D060/D061 SC 747
D059/D060/D061 SC 747
D059/D060/D061 SC 747
D059/D060/D061 SC 748
D059/D060/D061 SC 748
D059/D060/D061 SC 748
D059/D060/D061 SC 748
D059/D060/D061 SC 748
D062/D063/D065/D066 JAM CODE 074

D062/D063/D065/D066 USER TOOLS

D062/D063/D065/D066 CANNOT PRINT ACROSS NETWORK

D062/D063/D065/D066 0-88

D062/D063/D065/D066 JAM CODE 104

G148 JAM CODE 012


G148 SC 551
G148 SC 551
G150/G151 SC XX
G150/G151 SC XX
G152 PARTS
G178 BLANK IMAGE-PARTIAL/SPORATIC

G178 OIL MARKS


G178 OIL MARKS
G188/G189 SC 553
G188/G189 SC 553
G188/G189 SC 553
G188/G189 SC 553
G188/G189 SC 554
G188/G189 SC 554
G188/G189 SC 554
G188/G189 SC 554
Product Family Problem Desc
G188/G189 SC 557
G188/G189 SC 557
G188/G189 SC 557
G188/G189 SC 557
G188/G189 SC 559
G188/G189 SC 559
G188/G189 SC 559
G188/G189 SC 559
G188/G189 SC 561
G188/G189 SC 561
G188/G189 SC 561
G188/G189 SC 562
G188/G189 SC 562
G188/G189 SC 562
G188/G189 SC 563
G188/G189 SC 563
G188/G189 SC 563
G188/G189 SC 563
G188/G189 SC 564
G188/G189 SC 564
G188/G189 SC 564
G188/G189 SC 564
G188/G189 SC 565
G188/G189 SC 565
G188/G189 SC 565
G188/G189 SC 565
G188/G189 SC 569
G188/G189 SC 569
G188/G189 SC 569
G188/G189 SC 581
G188/G189 SC 581
G188/G189 SC 585
G188/G189 SC 585
G188/G189 SC 585
Product Family Problem Desc
G188/G189 SC 585
G188/G189 SC 585
G188/G189 SC 585
A292/A293/B098 ERRATIC ELECTRICAL PROBLEMS
B089/B093 FAX FORWARDING QUESTIONS
B121/B122/B123 RX PROBLEM
B125 COUNTER ISSUES
B222/B224/G878 SC 443
B222/B224/G878 SC 443
B222/B224/G878 SC 443
B222/B224/G878 SC 443
B222/B224/G878 SC 443
B246/B248/B249 TWAIN SCANNING
B246/B248/B249 TWAIN SCANNING
B246/B248/B249 TWAIN SCANNING
B246/B248/B249 TWAIN SCANNING
B246/B248/B249 LCT LIFT ISSUES
B246/B248/B249 FINISHER - NOT STAPLING FULL SET
B262/B284/B288/B292 TX PROBLEM
B262/B284/B288/B292 TX PROBLEM
B276/B277 JAM CODE 121
D010 SCANNER OPTION NOT RECOGNIZED
D010 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
D016 JITTER/BANDING

D016 STREAKS
D017/D018/D019/D020 SC 921

D017/D018/D019/D020 E 44

D017/D018/D019/D020 E 44

D017/D018/D019/D020 RX PROBLEM
Product Family Problem Desc
D017/D018/D019/D020 ERRATIC FINISHER OPERATION

D037/D038/D041 REPORTS ON/OFF


D037/D038/D041 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D037/D038/D041 SCANNER FUNCTIONS
D037/D038/D041 RX PROBLEM
D059/D060/D061 SC 753
D059/D060/D061 SC 753
D059/D060/D061 SC 753
D059/D060/D061 SC 753
D059/D060/D061 SC 754
D059/D060/D061 SC 754
D059/D060/D061 SC 754
D059/D060/D061 SC 754
D059/D060/D061 SC 755
D059/D060/D061 SC 755
D059/D060/D061 SC 755
D059/D060/D061 SC 755
D059/D060/D061 SC 755
D059/D060/D061 SC 760
D059/D060/D061 SC 760
D059/D060/D061 SC 760
D059/D060/D061 SC 760
D059/D060/D061 SC 760
D059/D060/D061 SC 761
D059/D060/D061 SC 761
D059/D060/D061 SC 761
D059/D060/D061 SC 761
D059/D060/D061 SC 761
D059/D060/D061 SC 762
D059/D060/D061 SC 762
D059/D060/D061 SC 762
D059/D060/D061 SC 762
D059/D060/D061 SC 763
Product Family Problem Desc
D059/D060/D061 SC 763
D059/D060/D061 SC 763
D059/D060/D061 SC 763
D059/D060/D061 SC 763
D059/D060/D061 SC 764
D059/D060/D061 SC 764
D059/D060/D061 SC 764
D059/D060/D061 SC 764
D059/D060/D061 SC 765
D059/D060/D061 SC 765
D059/D060/D061 SC 765
D059/D060/D061 SC 765
D059/D060/D061 SC 765
D059/D060/D061 SC 764
D059/D060/D061 SC 766
D059/D060/D061 SC 766
D059/D060/D061 SC 766
D059/D060/D061 SC 766
D059/D060/D061 SC 766
D059/D060/D061 SC 767
D059/D060/D061 SC 767
D059/D060/D061 SC 767
D059/D060/D061 SC 767
D059/D060/D061 SC 767
D059/D060/D061 SC 767
D059/D060/D061 SC 767
D059/D060/D061 SC 767
D059/D060/D061 SC 767
D059/D060/D061 SC 767
D059/D060/D061 SC 770
D059/D060/D061 SC 770
D059/D060/D061 SC 770
D059/D060/D061 SC 770
D059/D060/D061 SC 770
Product Family Problem Desc
D059/D060/D061 SC 771
D059/D060/D061 SC 771
D059/D060/D061 SC 771
D059/D060/D061 SC 771
D059/D060/D061 SC 771
D059/D060/D061 SC 772
D059/D060/D061 SC 772
D059/D060/D061 SC 772
D059/D060/D061 SC 772
D059/D060/D061 SC 773
D059/D060/D061 SC 773
D059/D060/D061 SC 773
D059/D060/D061 SC 773
D059/D060/D061 SC 775
D059/D060/D061 SC 775
D059/D060/D061 SC 775
D059/D060/D061 SC 775
D059/D060/D061 SC 775
D059/D060/D061 SC 776
D059/D060/D061 SC 776
D059/D060/D061 SC 776
D059/D060/D061 SC 776
D059/D060/D061 SC 776
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
Product Family Problem Desc
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
Product Family Problem Desc
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 783
D059/D060/D061 SC 787
D059/D060/D061 SC 787
D059/D060/D061 SC 787
D059/D060/D061 SC 787
D059/D060/D061 SC 787
D059/D060/D061 SC 787
D059/D060/D061 SC 787
D059/D060/D061 SC 787
D059/D060/D061 SC 787
D059/D060/D061 SC 787
D059/D060/D061 SC 787
D059/D060/D061 SC 788
D059/D060/D061 SC 788
D059/D060/D061 SC 788
D059/D060/D061 SC 788
D059/D060/D061 SC 788
D059/D060/D061 SC 788
D059/D060/D061 SC 788
D059/D060/D061 SC 788
D059/D060/D061 SC 788
D059/D060/D061 SC 788
D059/D060/D061 SC 788
D059/D060/D061 SC 788
D059/D060/D061 SC 789
D059/D060/D061 SC 789
D059/D060/D061 SC 790
D059/D060/D061 SC 790
D059/D060/D061 SC 790
Product Family Problem Desc
D059/D060/D061 SC 790
D059/D060/D061 SC 790
D059/D060/D061 SC 791
D059/D060/D061 SC 791
D059/D060/D061 SC 791
D059/D060/D061 SC 791
D059/D060/D061 SC 791
D062/D063/D065/D066 ADD TONER CONDITION

D067/D068/D069/D072 FACSIMILE FEATURES

D101/D102/D103 VM CARD INSTALLATION


G060/G080/G082 SC 672

G104/G160/G190 SC 542
G104/G160/G190 SC 542
G104/G160/G190 SC 542
G160/G161 SC 400
G160/G161 SC 400
G178 JITTER/BANDING

G178 STREAKS
G188/G189 SC 610
G188/G189 SC 610
G188/G189 SC 611
G188/G189 SC 611
G188/G189 SC 621
G188/G189 SC 622
G188/G189 SC 622
G188/G189 SC 622
G188/G189 SC 622
G188/G189 SC 623
G188/G189 SC 636
G188/G189 SC 636
Product Family Problem Desc
G188/G189 SC 636
G188/G189 SC 641
G188/G189 SC 641
G188/G189 SC 669
G188/G189 SC 670
G188/G189 SC 670
G188/G189 SC 670
G188/G189 SC 671
G188/G189 SC 671
G188/G189 SC 681
G188/G189 SC 681
G188/G189 SC 681
G188/G189 SC 682
G188/G189 SC 682
G188/G189 SC 683
G188/G189 SC 687
G188/G189 SC 687
G188/G189 SC 687
G188/G189 SC 690
G188/G189 SC 690
G188/G189 SC 690
G188/G189 SC 721
G188/G189 SC 721
G188/G189 SC 721
G188/G189 SC 721
G188/G189 SC 723
G188/G189 SC 723
G188/G189 SC 723
G188/G189 SC 723
G188/G189 SC 725
G188/G189 SC 725
G188/G189 SC 725
G188/G189 SC 725
G188/G189 SC 723
Product Family Problem Desc
G188/G189 SC 730
G188/G189 SC 730
G188/G189 SC 730
G188/G189 SC 740
G188/G189 SC 740
G188/G189 SC 740
G188/G189 SC 740
G188/G189 SC 741
G188/G189 SC 741
G188/G189 SC 741
G188/G189 SC 742
G188/G189 SC 742
G188/G189 SC 742
G188/G189 SC 742
H321 ADD TONER CONDITION

H555/H556/H557 RX PROBLEM
M002/M003/M004 WIM ISSUES
M002/M003/M004 WIM ISSUES
M018/M019 SC 204
M018/M019 SC 204
M018/M019 SC 204
M018/M019 SC 204
M018/M019 SC 240
M018/M019 SC 240
M018/M019 SC 397
M018/M019 SC 397
M018/M019 SC 397
M018/M019 SC 500
M018/M019 SC 500
M018/M019 SC 541
M018/M019 SC 541
M018/M019 SC 541
M018/M019 SC 542
Product Family Problem Desc
M018/M019 SC 542
M018/M019 SC 542
M018/M019 SC 542
M018/M019 SC 543

M018/M019 SC 543
M018/M019 SC 543
M018/M019 SC 545
M018/M019 SC 545
M018/M019 SC 545
M018/M019 SC 547
M018/M019 SC 547
M018/M019 SC 548
M018/M019 SC 548
M018/M019 SC 548
M018/M019 SC 557
M018/M019 SC 557
M018/M019 SC 557
M018/M019 SC 559
M018/M019 SC 559
M018/M019 SC 559
M018/M019 SC 669
M018/M019 SC 669
M018/M019 SC 669
M018/M019 SC 819
M018/M019 SC 819
M018/M019 SC 819
M018/M019 SC 823
M018/M019 SC 823
M018/M019 SC 824
M018/M019 SC 824
M018/M019 SC 827
M018/M019 SC 827
M018/M019 SC 828
Product Family Problem Desc
M018/M019 SC 828
B246/B248/B249 COUNTER ISSUES
B246/B248/B249 COUNTER ISSUES
G188/G189 SC 746
G188/G189 SC 746
G188/G189 SC 746
G188/G189 SC 750
G188/G189 SC 750
G188/G189 SC 753
G188/G189 SC 753
G188/G189 SC 753
G188/G189 SC 760
G188/G189 SC 760
G188/G189 SC 760
G188/G189 SC 761
G188/G189 SC 761
G188/G189 SC 761
G188/G189 SC 761
G188/G189 SC 763
G188/G189 SC 763
G188/G189 SC 763
G188/G189 SC 764
G188/G189 SC 764
G188/G189 SC 764
G188/G189 SC 764
G188/G189 SC 765
G188/G189 SC 765
G188/G189 SC 765
G188/G189 SC 766
G188/G189 SC 766
G188/G189 SC 766
G188/G189 SC 767
G188/G189 SC 767
G188/G189 SC 767
Product Family Problem Desc
G188/G189 SC 791
G188/G189 SC 792
G188/G189 SC 792
A257/A269/B023 PARTS
B070/B071 REGISTRATION INCORRECT
B132/B200 TWAIN SCANNING
B140-B143/B163/B228 DJ 05
B234/B235/B236 TWAIN SCANNING
B234/B235/B236 JAM CODE 027
B246/B248/B249 DEAD MACHINE, NO OPERATION
D009/D011/D012/D013 SC 440

D014/D015 TWAIN SCANNING


D052/D053/D054 TWAIN SCANNING
D052/D053/D054 PASSWORDS
D052/D053/D054 COPYING IS DISPLAYED - NO OPERATION
D059/D060/D061 TWAIN SCANNING
D059/D060/D061 THROUGH PUT QUESTIONS
D062/D063/D065/D066 TWAIN SCANNING

D078/D079 GBC FIRMWARE & HARDWARE


CONFIGURATIONS
D101/D102/D103 JAM CODE 122
D101/D102/D103 JAM A
G148 SC 557

G148 SC 555
G148 SC 555
G148 SC 555
G148 SC 555
G148 SC 555
G148 SC 553
G148 SC 553
G148 SC 553
G148 SC 553
Product Family Problem Desc
M002/M003/M004 SC 586
M002/M003/M004 SC 593
B264/B265 SC 955
C229/C233/C239 SC 05-20
D009/D011/D012/D013 SC 792

D016 SC 798
D101/D102/D103 LIGHT/FADED IMAGE
G148 SC 559
G148 SC 569
G148 SC 569

G148 SC 569
G148 SC 569
G148 SC 590
G148 SC 590
G148 SC 590
G148 SC 590
G178 SC 555
G188/G189 SC 817
G188/G189 SC 817
G188/G189 SC 819
G188/G189 SC 819
G188/G189 SC 819
G188/G189 SC 820
G188/G189 SC 820
G188/G189 SC 820
G188/G189 SC 821
G188/G189 SC 821
G188/G189 SC 821
G188/G189 SC 822
G188/G189 SC 822
G188/G189 SC 822
G188/G189 SC 824
G188/G189 SC 824
Product Family Problem Desc
G188/G189 SC 824
G188/G189 SC 826
G188/G189 SC 826
G188/G189 SC 826
G188/G189 SC 827
G188/G189 SC 827
G188/G189 SC 827
G188/G189 SC 828
G188/G189 SC 829
G188/G189 SC 829
G188/G189 SC 833
G188/G189 SC 851
G188/G189 SC 851
G188/G189 SC 853
G188/G189 SC 853
G188/G189 SC 854
G188/G189 SC 854
G188/G189 SC 856
G188/G189 SC 856
G188/G189 SC 855
G188/G189 SC 855
G188/G189 SC 857
G188/G189 SC 857
G188/G189 SC 858
G188/G189 SC 858
G188/G189 SC 859
G188/G189 SC 859
G188/G189 SC 860
G188/G189 SC 861
G188/G189 SC 861
G188/G189 SC 861
G188/G189 SC 863
G188/G189 SC 863
G188/G189 SC 864
Product Family Problem Desc
G188/G189 SC 866
G188/G189 SC 866
G188/G189 SC 866
G188/G189 SC 867
G188/G189 SC 867
G188/G189 SC 868
G188/G189 SC 868
G188/G189 SC 868
G188/G189 SC 870
G188/G189 SC 870
G188/G189 SC 870
G188/G189 SC 870
G188/G189 SC 872
G188/G189 SC 872
G188/G189 SC 873
G188/G189 SC 873
G188/G189 SC 874
G188/G189 SC 874
G188/G189 SC 875
G188/G189 SC 875
G188/G189 SC 876
G188/G189 SC 876
G188/G189 SC 876
G188/G189 SC 876
G188/G189 SC 876
G188/G189 SC 877
G188/G189 SC 877
G188/G189 SC 878
G188/G189 SC 900
G188/G189 SC 900
G188/G189 SC 900
G188/G189 SC 920
G188/G189 SC 920
G188/G189 SC 921
Product Family Problem Desc
G188/G189 SC 990
G188/G189 SC 990
G188/G189 SC 991
G188/G189 SC 991
G188/G189 SC 992
G188/G189 SC 995
G188/G189 SC 995
G188/G189 SC 995
G188/G189 SC 995
G188/G189 SC 998
M002/M003/M004 11 X 17 DOUBLE COUNT ISSUES
D014/D015 JAM CODE 006
D014/D015 JAM CODE 006
D014/D015 JAM CODE 006
D010 JAM CODE 009
D009/D011/D012/D013 SC 541

D027/D029 2 HOLE PUNCH INDICATED WITH 3 HOLE


PUNCH INSTALLED
D027/D029 JAM CODE 230
B121/B122/B123 JAM CODE 010
B121/B122/B123 JAM CODE 010
B121/B122/B123 JAM CODE 010
B121/B122/B123 JAM CODE 010
B140-B143/B163/B228 WIM ISSUES
B234/B235/B236 TANDEM TRAY ISSUES
B234/B235/B236 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B234/B235/B236 PARTS
B234/B235/B236 FINISHER TRAY DISPLAYS FULL
B246/B248/B249 TANDEM TRAY ISSUES
B246/B248/B249 QUICK DIAL TABLE CANNOT BE USED NOW
B246/B248/B249 QUICK DIAL TABLE CANNOT BE USED NOW
B246/B248/B249 FUSING SET SIGNAL DISPLAYED
Product Family Problem Desc
C262/C265 JAM B
D014/D015 JAM CODE 191
D014/D015 QUICK DIAL TABLE CANNOT BE USED NOW
D014/D015 QUICK DIAL TABLE CANNOT BE USED NOW
D014/D015 LIGHT/FADED IMAGE
D014/D015 JAM CODE 069
D016 PARTS
D016 SC 797
D037/D038/D041 SC 650
D052/D053/D054 TANDEM TRAY ISSUES
D052/D053/D054 QUICK DIAL TABLE CANNOT BE USED NOW
D052/D053/D054 QUICK DIAL TABLE CANNOT BE USED NOW
D052/D053/D054 FUSING SET SIGNAL DISPLAYED

D052/D053/D054 SKEWED IMAGE


D059/D060/D061 TANDEM TRAY ISSUES
D059/D060/D061 PLEASE WAIT - NO FUSER LAMPS
D062/D063/D065/D066 SC 991

D062/D063/D065/D066 TANDEM TRAY ISSUES

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 QUICK DIAL TABLE CANNOT BE USED NOW

D062/D063/D065/D066 QUICK DIAL TABLE CANNOT BE USED NOW

D062/D063/D065/D066 SC 991

D062/D063/D065/D066 KEY COUNTER INFORMATION

D078/D079 TANDEM TRAY ISSUES


D101/D102/D103 TANDEM TRAY ISSUES
D101/D102/D103 SC 873
G148 SC 621
G148 SC 621
Product Family Problem Desc
G148 SC 621
G148 SC 670
G148 SC 670
G148 SC 670
G148 SC 670
G148 SC 670
G148 SC 670
M002/M003/M004 TANDEM TRAY ISSUES
B132/B200 JAM CODE 003
B230/B237 RX PROBLEM
B230/B237 RX PROBLEM
B230/B237 RX PROBLEM
B230/B237 RX PROBLEM
B234/B235/B236 FINISHER NOT RECOGNIZED
B234/B235/B236 FINISHER NOT RECOGNIZED
C229/C233/C239 SC 06-01
D014/D015 TANDEM TRAY ISSUES
D014/D015 WIM ISSUES
D014/D015 WIM ISSUES
D014/D015 JAM CODE 069

D059/D060/D061 JAM CODE 021


D059/D060/D061 JAM CODE 021
D062/D063/D065/D066 JAM CODE 014

D101/D102/D103 PARTS
G148 SC 672
G148 SC 672
G148 SC 672
G148 SC 672
G148 SC 672
G148 SC 672
G148 SC 955
G148 SC 955
G148 SC 955
Product Family Problem Desc
G148 SC 955
G148 SC 955
M002/M003/M004 PRINT JOB INTERRUPTED
B022/B027 PCU COUNTER QUESTIONS
B230/B237 SRAM ERROR
B230/B237 SRAM ERROR
B230/B237 SRAM ERROR
B230/B237 SRAM ERROR
B291/B296 SC 992
B291/B296 SC 992
B291/B296 SC 992
H555/H556/H557 02-50 CODE
B286/B289 ADD TONER CONDITION
D027/D029 SC 582
D027/D029 TX PROBLEM
G133 SC 549
G133 SC 530
G133 SC 530
G133 SC 531

G133 SC 532
G133 SC 532
G133 SC 532
G133 SC 532
G133 SC 533
G133 SC 533
G133 SC 534
G133 SC 534
G133 SC 534
G133 SC 534
G133 SC 535
G133 SC 535
G133 SC 535
G133 SC 536
Product Family Problem Desc
G133 SC 540
G133 SC 540
G133 SC 541
G133 SC 541
G133 SC 542
G133 SC 542
G133 SC 542
G133 SC 542
G133 SC 543
G133 SC 543
G133 SC 543
G133 SC 544
G133 SC 544
G133 SC 544
G133 SC 549
G133 SC 549
G133 SC 549
G133 SC 549
G133 SC 549
G133 SC 551
G133 SC 551
G133 SC 554
G133 SC 554
G133 SC 554
G133 SC 557
G133 SC 557
G133 SC 557
G133 SC 561
G133 SC 561
G133 SC 561
G133 SC 562
G133 SC 562
G133 SC 563
G133 SC 563
Product Family Problem Desc
G133 SC 563
G133 SC 564
G133 SC 564
G133 SC 564
G133 SC 564
G133 SC 565
G133 SC 565
G133 SC 580
G133 SC 580
G133 SC 580
G133 SC 581
G133 SC 581
G133 SC 581
G133 SC 544
G133 SC 543
G133 SC 554
G133 SC 551
G133 SC 565
G133 SC 564
G133 SC 563
G133 SC 562
G133 SC 561
G133 SC 541
M018/M019 COLORS MISALIGNED
B064/B065 DJ 55
B070/B071 PARTS
C229/C233/C239 MAC PRINTING
D014/D015 RX PROBLEM
D014/D015 RX PROBLEM
D014/D015 JAM CODE 056
D014/D015 MACHINE HANGS UP WHEN DIALING INTO FAX
ON DEMAND.
D014/D015 SC 201
D014/D015 SC 201
Product Family Problem Desc
D014/D015 SC 201
D014/D015 SC 201
D014/D015 SC 201
D052/D053/D054 SC 880
D052/D053/D054 FIERY
D052/D053/D054 FINISHER NOT RECOGNIZED
D052/D053/D054 FINISHER NOT RECOGNIZED
D059/D060/D061 MEMORY QUESTIONS
D059/D060/D061 SC 672
D059/D060/D061 SC 672
D059/D060/D061 SCANNER CONFIGURATION
D062/D063/D065/D066 PRINT OPTION NOT RECOGNIZED

D062/D063/D065/D066 PRINT OPTION NOT RECOGNIZED

D062/D063/D065/D066 FAX OPTION NOT RECOGNIZED

D062/D063/D065/D066 FAX OPTION NOT RECOGNIZED

D062/D063/D065/D066 USER TOOLS

D062/D063/D065/D066 DJ 55

D062/D063/D065/D066 SC 240

D062/D063/D065/D066 JAM CODE 066

D078/D079 THROUGH PUT QUESTIONS


G178 SC 524
G188/G189 DOES NOT RECOGNIZE FINISHER WITH GBC
STREAMPUNCH INSTALLED
M002/M003/M004 SC 492
M002/M003/M004 GBC STREAM PUNCH SPECS
M002/M003/M004 PAPER SIZE QUESTIONS
B132/B200 TWAIN SCANNING
B234/B235/B236 OVERTONING
D014/D015 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
D014/D015 DEAD MACHINE, NO OPERATION
D014/D015 DEAD MACHINE, NO OPERATION
D016 JAM CODE 038
D016 JAM CODE 037
D016 LINES WHITE OP TO NON OP
G148 SC 925
G148 SC 925
G148 SC 925
G148 SC 925
G188/G189 GENERAL INFORMATION

B010/B188 BLURRED IMAGE


B022/B027 SC 390
B022/B027 SC 390
B064/B065 SC 733
B064/B065 SC 733
B064/B065 SC 733
B125 SC 542
B125 SC 542
B125 SC 542
B132/B200 JAM D
B205/B209 SC 392
B205/B209 SC 392
B205/B209 SC 392
B205/B209 SC 392
B205/B209 SC 392
B234/B235/B236 SC 754
B234/B235/B236 SC 754
B234/B235/B236 FIERY
B234/B235/B236 SC 754
B234/B235/B236 SC 795
B234/B235/B236 SC 795
B234/B235/B236 SC 795

B234/B235/B236 SC 795
Product Family Problem Desc
B234/B235/B236 OVERTONING
B234/B235/B236 OVERTONING
B234/B235/B236 SC 754
B234/B235/B236 SC 126
B259/B260/B261 FAX LIGHT IS RED

B264/B265 JAM CODE 013


B264/B265 JAM CODE 013
B264/B265 DJ 06
B264/B265 JAM CODE 013
B299 ALL FILES GO INTO MEMORY

B299 AUTO RECEIVE NOT FUNCTIONING


B299 DATE AND TIME SETTINGS
B299 DATE AND TIME SETTINGS
B299 FACSIMILE FEATURES
B299 REPORTS ON/OFF

D007/D008 PASSWORDS
D007/D008 PCU COUNTER QUESTIONS
D009/D011/D012/D013 DJ 05

D009/D011/D012/D013 SC 320

D009/D011/D012/D013 DJ 05

D009/D011/D012/D013 THROUGH PUT QUESTIONS

D009/D011/D012/D013 DJ 05

D009/D011/D012/D013 DJ 05

D009/D011/D012/D013 DJ 05

D009/D011/D012/D013 SC 101

D009/D011/D012/D013 SC 101
Product Family Problem Desc
D009/D011/D012/D013 SC 101

D010 VOLUME ADJUSTMENT


D014/D015 FIERY
D014/D015 FIERY
D014/D015 FIERY
D014/D015 FIERY

D014/D015 FIERY
D016 SC 124
D017/D018/D019/D020 2-Jun

D017/D018/D019/D020 2-Jun

D017/D018/D019/D020 DF FEED IN JAMS

D027/D029 WIRELESS NOT WORKING


D027/D029 WIRELESS NOT WORKING
D037/D038/D041 JAM CODE 246
D037/D038/D041 14-01
D037/D038/D041 14-01
D037/D038/D041 14-01
D059/D060/D061 FIERY
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
Product Family Problem Desc
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
Product Family Problem Desc
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
Product Family Problem Desc
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 792
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D059/D060/D061 SC 793
D062/D063/D065/D066 FAX OPTION NOT RECOGNIZED

D067/D068/D069/D072 REPORTS ON/OFF


Product Family Problem Desc
D078/D079 FIERY
D091/D092 SC 101
D091/D092 SC 120
D091/D092 SC 120
D091/D092 SC 120
D091/D092 SC 121
D091/D092 SC 121
D091/D092 SC 121
D091/D092 SC 121
D091/D092 SC 141
D091/D092 SC 142
D091/D092 SC 142
D091/D092 SC 142
D091/D092 SC 143
D091/D092 SC 143
D091/D092 SC 143
D091/D092 SC 143
D091/D092 SC 144
D091/D092 SC 144
D091/D092 SC 144
D091/D092 SC 144
D091/D092 SC 144
D091/D092 SC 144
D091/D092 SC 144
D091/D092 SC 144
D091/D092 SC 144
D091/D092 SC 145
D091/D092 SC 145
D091/D092 SC 145
D091/D092 SC 145
D091/D092 SC 165
D091/D092 SC 165
D091/D092 SC 202
D091/D092 SC 202
Product Family Problem Desc
D091/D092 SC 203
D091/D092 SC 203
D091/D092 SC 204
D091/D092 SC 204
D091/D092 SC 204
D091/D092 SC 220
D091/D092 SC 220
D091/D092 SC 220
D091/D092 SC 220
D091/D092 SC 221
D091/D092 SC 221
D091/D092 SC 221
D091/D092 SC 230
D091/D092 SC 230
D091/D092 SC 231
D091/D092 SC 231
D091/D092 SC 240
D091/D092 SC 240
D101/D102/D103 CANNOT ENTER SP MODES
G158 SC 303
G158 SC 303
G158 SC 303
G160/G161 SC 301
G160/G161 SC 301
G160/G161 SC 301
G160/G161 SC 301
G160/G161 SC 301
G160/G161 SC 301
G160/G161 SC 301
G160/G161 SC 301
G160/G161 SC 302
G160/G161 SC 302
G160/G161 SC 302
G160/G161 SC 822
Product Family Problem Desc
G160/G161 SC 822
G160/G161 SC 822
G178 FIERY
H321 FACSIMILE FEATURES
H545/H546/H547 DATE AND TIME SETTINGS
H915/H916 LINES BLACK / LEAD TO TRAIL
M018/M019 PASSWORDS
B230/B237 SC 565

B246/B248/B249 SC 590
D052/D053/D054 DEAD NO POWER
D059/D060/D061 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D059/D060/D061 SC 794
D059/D060/D061 SC 794
D059/D060/D061 SC 794
D059/D060/D061 SC 794
D062/D063/D065/D066 SD CARD QUESTIONS

D062/D063/D065/D066 JAM CODE 154

D062/D063/D065/D066 SC 124

D062/D063/D065/D066 SC 124

D091/D092 SC 302
D091/D092 SC 302
D091/D092 SC 304
D091/D092 SC 304
D091/D092 SC 304
D091/D092 SC 320
D091/D092 SC 320
D091/D092 SC 350
D091/D092 SC 350
D091/D092 SC 350
D091/D092 SC 350
Product Family Problem Desc
D091/D092 SC 350
D091/D092 SC 350
D091/D092 SC 351
D091/D092 SC 351
D091/D092 SC 351
D091/D092 SC 351
D091/D092 SC 355
D091/D092 SC 355
D091/D092 SC 355
D091/D092 SC 355
D091/D092 SC 360
D091/D092 SC 360
D091/D092 SC 372
D091/D092 SC 372
D091/D092 SC 372
D091/D092 SC 396
D091/D092 SC 396
D091/D092 SC 396
D091/D092 SC 400
D091/D092 SC 400
D091/D092 SC 400
D091/D092 SC 440
D091/D092 SC 440
D091/D092 SC 440
D091/D092 SC 441
D091/D092 SC 441
D091/D092 SC 442
D091/D092 SC 442
D101/D102/D103 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D101/D102/D103 SC 819
D101/D102/D103 SC 819
D101/D102/D103 SC 819
M002/M003/M004 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
Product Family Problem Desc
D009/D011/D012/D013 SC 531

D009/D011/D012/D013 SC 531

D009/D011/D012/D013 SC 531

D014/D015 ADD TONER CONDITION


D091/D092 SC 501
D091/D092 SC 501
D091/D092 SC 501
D091/D092 SC 502
D091/D092 SC 502
D091/D092 SC 502
D091/D092 SC 503
D091/D092 SC 503
D091/D092 SC 503
D091/D092 SC 503
D091/D092 SC 503
D091/D092 SC 503
D091/D092 SC 503
D091/D092 SC 504
D091/D092 SC 504
D091/D092 SC 504
D091/D092 SC 505
D091/D092 SC 505
D091/D092 SC 505
D091/D092 SC 530
D091/D092 SC 530
D091/D092 SC 530
D091/D092 SC 530
D091/D092 SC 531
D091/D092 SC 532
D091/D092 SC 532
D091/D092 SC 532
D091/D092 SC 532
Product Family Problem Desc
D091/D092 SC 533
D091/D092 SC 533
D091/D092 SC 533
D091/D092 SC 533
D091/D092 SC 540
D091/D092 SC 540
D091/D092 SC 540
D091/D092 SC 541
D091/D092 SC 541
D091/D092 SC 542
D091/D092 SC 542
D091/D092 SC 542
D091/D092 SC 541
D091/D092 SC 543
D091/D092 SC 543
D091/D092 SC 543
D091/D092 SC 544
D091/D092 SC 544
D091/D092 SC 544
D091/D092 SC 545
D091/D092 SC 545
D091/D092 SC 545
D091/D092 SC 545
D091/D092 SC 547
D091/D092 SC 547
D091/D092 SC 547
D091/D092 SC 551
D091/D092 SC 551
D091/D092 SC 552
D091/D092 SC 552
D091/D092 SC 552
D091/D092 SC 553
D091/D092 SC 553
D091/D092 SC 553
Product Family Problem Desc
D091/D092 SC 554
D091/D092 SC 554
D091/D092 SC 555
D091/D092 SC 555
D091/D092 SC 555
D091/D092 SC 557
G148 OPERATION PANEL - DISPLAYS NOW LOADING

B051/B052/B156 PCU STUCK IN MACHINE


B222/B224/G878 COLORS MISALIGNED

B222/B224/G878 COLORS MISALIGNED


B222/B224/G878 SC 549
B230/B237 BLANK IMAGE-ENTIRE PAGE
B234/B235/B236 FIERY

B234/B235/B236 PARTS
B246/B248/B249 GBC ENTRANCE JAMS
B264/B265 JAM CODE 001
B264/B265 JAM CODE 001
B264/B265 JAM CODE 001
D009/D011/D012/D013 SC 792

D009/D011/D012/D013 DJ 04

D009/D011/D012/D013 JAM CODE 105

D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D009/D011/D012/D013 PRINT JOB INTERRUPTED

D009/D011/D012/D013 JAM CODE 105

D014/D015 FIERY

D014/D015 COUNTER ISSUES


D023/D025 FAX OPTION NOT RECOGNIZED
Product Family Problem Desc
D052/D053/D054 SC 920
D052/D053/D054 SC 920
D052/D053/D054 JAM CODE 141
D059/D060/D061 SCAN TO FOLDER
D059/D060/D061 JAM CODE 102
D062/D063/D065/D066 SC 502

D062/D063/D065/D066 SC 231

D062/D063/D065/D066 FUSER WEB MESSAGE

D062/D063/D065/D066 SC 231

D078/D079 FIERY

D091/D092 SC 610
D091/D092 SC 610
D091/D092 SC 621
D091/D092 SC 621
D091/D092 SC 622
D091/D092 SC 622
D091/D092 SC 622
D091/D092 SC 623
D091/D092 SC 623
D091/D092 SC 623
D091/D092 SC 623
D091/D092 SC 630
D091/D092 SC 632
D091/D092 SC 632
D091/D092 SC 633
D091/D092 SC 634
D091/D092 SC 634
D091/D092 SC 635
D091/D092 SC 635
D091/D092 SC 641
Product Family Problem Desc
D091/D092 SC 641
D091/D092 SC 650
D091/D092 SC 650
D091/D092 SC 650
D091/D092 SC 650
D091/D092 SC 650
D091/D092 SC 650
D091/D092 SC 651
D091/D092 SC 669
D091/D092 SC 670
D091/D092 SC 670
D091/D092 SC 670
D091/D092 SC 670
D091/D092 SC 672
D091/D092 SC 672
D091/D092 SC 672
D091/D092 SC 672
D091/D092 SC 672
D091/D092 SC 687
D091/D092 SC 687
D101/D102/D103 FIERY

D101/D102/D103 SC 494
M002/M003/M004 PUNCH UNIT NOT RECOGNIZED
B140-B143/B163/B228 SC 819
B140-B143/B163/B228 SC 819
B140-B143/B163/B228 SC 819
B234/B235/B236 JAM CODE 118
B234/B235/B236 JAM CODE 118
D014/D015 SC 570
D014/D015 PM COUNTER QUESTIONS
D052/D053/D054 FINISHER - STACKING POORLY ON SHIFT TRAY

D052/D053/D054 SC 995
D052/D053/D054 SC 995
Product Family Problem Desc
D052/D053/D054 SC 995
D059/D060/D061 FIERY
D059/D060/D061 SC 795-1
D059/D060/D061 SC 795-1
D059/D060/D061 SC 795-1
D059/D060/D061 SC 795-1
D059/D060/D061 SC 795-2
D059/D060/D061 SC 795-2
D059/D060/D061 SC 795-2
D059/D060/D061 SC 795-2
D059/D060/D061 SC 795-3
D059/D060/D061 SC 795-3
D059/D060/D061 SC 795-3
D059/D060/D061 SC 795-3
D059/D060/D061 SC 795-4
D059/D060/D061 SC 795-5
D059/D060/D061 SC 795-5
D059/D060/D061 SC 795-5
D059/D060/D061 SC 795-6
D059/D060/D061 SC 795-6
D059/D060/D061 SC 795-7
D059/D060/D061 SC 795-7
D059/D060/D061 SC 795-7
D059/D060/D061 SC 795-7
D059/D060/D061 SC 795-7
D059/D060/D061 SC 795-7
D059/D060/D061 JAM CODE 016
D059/D060/D061 JAM CODE 016
D059/D060/D061 SC 795-8
D059/D060/D061 SC 795-8
D059/D060/D061 SC 795-8
D059/D060/D061 SC 795-9
D059/D060/D061 SC 795-9
D059/D060/D061 SC 795-9
Product Family Problem Desc
D059/D060/D061 SC 795-10
D059/D060/D061 SC 795-10
D059/D060/D061 SC 795-10
D059/D060/D061 SC 795-11
D059/D060/D061 SC 795-11
D059/D060/D061 SC 795-11
D059/D060/D061 SC 795-12
D059/D060/D061 SC 795-12
D059/D060/D061 SC 795-12
D059/D060/D061 SC 795-13
D059/D060/D061 SC 795-13
D059/D060/D061 SC 795-13
D059/D060/D061 SC 795-14
D059/D060/D061 SC 795-14
D059/D060/D061 SC 795-14
D059/D060/D061 SC 795-15
D059/D060/D061 SC 795-15
D059/D060/D061 SC 795-15
D059/D060/D061 SC 795-16
D059/D060/D061 SC 795-16
D059/D060/D061 SC 795-16
D059/D060/D061 SC 795-16
D059/D060/D061 SC 795-17
D059/D060/D061 SC 795-17
D059/D060/D061 SC 795-17
D059/D060/D061 SC 795-17
D059/D060/D061 SC 795-17
D059/D060/D061 SC 795-18
D059/D060/D061 SC 795-18
D059/D060/D061 SC 795-18
D059/D060/D061 SC 795-18
D059/D060/D061 SC 795-19
D059/D060/D061 SC 795-19
D059/D060/D061 SC 795-19
Product Family Problem Desc
D059/D060/D061 SC 795-19
D059/D060/D061 SC 795-20
D059/D060/D061 SC 795-20
D059/D060/D061 SC 795-20
D059/D060/D061 SC 795-20
D059/D060/D061 SC 795-20
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
Product Family Problem Desc
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D091/D092 SC 700
D091/D092 SC 700
D091/D092 SC 700
D091/D092 SC 701
D091/D092 SC 701
D091/D092 SC 721
D091/D092 SC 721
D091/D092 SC 721
D091/D092 SC 723
D091/D092 SC 723
D091/D092 SC 723
D091/D092 SC 725
D091/D092 SC 725
D091/D092 SC 726
D091/D092 SC 726
D091/D092 SC 726
D091/D092 SC 727
D091/D092 SC 727
D091/D092 SC 727
D091/D092 SC 728
Product Family Problem Desc
D091/D092 SC 728
D091/D092 SC 728
D091/D092 SC 730
D091/D092 SC 730
D091/D092 SC 730
D091/D092 SC 740
D091/D092 SC 740
B079/082/135/138/182/ TOUCH SCREEN CALIBRATION
183
B079/082/135/138/182/ WASTE TONER FULL DISPLAYED
183
B079/082/135/138/182/ WASTE TONER FULL DISPLAYED
183
B079/082/135/138/182/ WASTE TONER FULL DISPLAYED
183
B246/B248/B249 FINISHER NOT RECOGNIZED
B246/B248/B249 ELP

D027/D029 JAM CODE 025

D046/D049 SUPPLIES
D059/D060/D061 SC 796
D059/D060/D061 FINISHER DISPLAYS TRAY FULL WITH
BOOKLETMAKER
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
Product Family Problem Desc
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 HOLE PUNCH REGISTRATION VARIES
D059/D060/D061 SC 796
D059/D060/D061 SC 796
Product Family Problem Desc
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 797-1
D059/D060/D061 SC 797-1
D059/D060/D061 SC 797-1
D059/D060/D061 SC 797-2
D059/D060/D061 SC 797-2
D059/D060/D061 SC 797-2
D059/D060/D061 SC 797-3
D059/D060/D061 SC 797-3
D059/D060/D061 SC 797-3
D059/D060/D061 SC 797-3
D059/D060/D061 SC 797-4
D059/D060/D061 SC 797-4
D059/D060/D061 SC 797-4
D059/D060/D061 SC 797-4
D059/D060/D061 SC 797-5
D059/D060/D061 SC 797-5
D059/D060/D061 SC 797-5
Product Family Problem Desc
D059/D060/D061 SC 797-5
D059/D060/D061 SC 797-5
D059/D060/D061 SC 797-6
D059/D060/D061 SC 797-6
D059/D060/D061 SC 797-6
D059/D060/D061 SC 797-6
D059/D060/D061 SC 797-7
D059/D060/D061 SC 797-7
D059/D060/D061 SC 797-7
D059/D060/D061 SC 797-7
D059/D060/D061 SC 797-7
D059/D060/D061 SC 797-8
D059/D060/D061 SC 797-8
D059/D060/D061 SC 797-8
D059/D060/D061 SC 797-9
D059/D060/D061 SC 797-9
D059/D060/D061 SC 797-9
D059/D060/D061 SC 797-9
D059/D060/D061 SC 797-10
D059/D060/D061 SC 797-10
D059/D060/D061 SC 797-10
D059/D060/D061 SC 797-10
D062/D063/D065/D066 FAX OPTION NOT RECOGNIZED

D091/D092 SC 670
D091/D092 SC 741
D091/D092 SC 741
D091/D092 SC 741
D091/D092 SC 742
D091/D092 SC 742
D091/D092 SC 742
D091/D092 SC 743
D091/D092 SC 743
D091/D092 SC 744
Product Family Problem Desc
D091/D092 SC 744
D091/D092 SC 750
D091/D092 SC 750
D091/D092 SC 753
D091/D092 SC 753
D091/D092 SC 760
D091/D092 SC 760
D091/D092 SC 761
D091/D092 SC 761
D091/D092 SC 763
D091/D092 SC 763
D091/D092 SC 764
D091/D092 SC 764
D091/D092 SC 765
D091/D092 SC 766
D091/D092 SC 767
D091/D092 SC 791
D091/D092 SC 816
D091/D092 SC 816
D091/D092 SC 817
D091/D092 SC 817
D091/D092 SC 817
D091/D092 SC 819
D091/D092 SC 819
D091/D092 SC 819
D091/D092 SC 819
D091/D092 SC 819
D091/D092 SC 821
D091/D092 SC 821
D091/D092 SC 821
D091/D092 SC 821
D091/D092 SC 822
D091/D092 SC 822
D091/D092 SC 822
Product Family Problem Desc
D091/D092 SC 824
D091/D092 SC 824
D091/D092 SC 824
D091/D092 SC 839
D091/D092 SC 851
D091/D092 SC 853
D091/D092 SC 854
D091/D092 SC 855
D091/D092 SC 855
D091/D092 SC 856
D091/D092 SC 856
D091/D092 SC 857
D091/D092 SC 858
D091/D092 SC 858
D091/D092 SC 858
D091/D092 SC 859
D091/D092 SC 859
D091/D092 SC 859
D091/D092 SC 860
D091/D092 SC 860
D091/D092 SC 861
D091/D092 SC 861
D091/D092 SC 861
D091/D092 SC 863
D091/D092 SC 864
D091/D092 SC 865
D091/D092 SC 866
D091/D092 SC 866
D091/D092 SC 866
G178 OIL LEAK/SPILL

H321 LINES BLACK / LEAD TO TRAIL


B178/B180/B202 PRINT JOB NOT PRINTING
B230/B237 SC 543
Product Family Problem Desc
B230/B237 SC 543
B230/B237 SC 543
B230/B237 SC 543
B246/B248/B249 DJ 53
B246/B248/B249 DJ 55
B295/B297 JAM CODE 058
D023/D025 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
D052/D053/D054 NETWORK DEVICES
D059/D060/D061 SC 798
D059/D060/D061 SCANNER CONFIGURATION
D059/D060/D061 PUNCH HOLE POSITION
D059/D060/D061 SC 797-11
D059/D060/D061 SC 797-11
D059/D060/D061 SC 797-11
D059/D060/D061 SC 797-11
D059/D060/D061 SC 797-12
D059/D060/D061 SC 797-12
D059/D060/D061 SC 797-12
D059/D060/D061 SC 797-12
D059/D060/D061 SC 797-13
D059/D060/D061 SC 797-13
D059/D060/D061 SC 797-13
D059/D060/D061 SC 797-13
D059/D060/D061 SC 797-13
D059/D060/D061 SC 797-13
D059/D060/D061 SC 797-14
D059/D060/D061 SC 797-14
D059/D060/D061 SC 797-14
D059/D060/D061 SC 797-14
D059/D060/D061 SC 797-15
D059/D060/D061 SC 797-15
D059/D060/D061 SC 797-15
D059/D060/D061 SC 797-16
Product Family Problem Desc
D059/D060/D061 SC 797-16
D059/D060/D061 SC 797-16
D059/D060/D061 SC 797-16
D059/D060/D061 SC 797-17
D059/D060/D061 SC 797-17
D059/D060/D061 SC 797-17
D059/D060/D061 SC 797-17
D059/D060/D061 SC 797-18
D059/D060/D061 SC 797-18
D059/D060/D061 SC 797-18
D059/D060/D061 SC 797-19
D059/D060/D061 SC 797-19
D059/D060/D061 SC 797-19
D059/D060/D061 SC 797-20
D059/D060/D061 SC 797-20
D059/D060/D061 SC 797-20
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
Product Family Problem Desc
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 797
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D062/D063/D065/D066 NO READY OR WAIT INDICATORS

D078/D079 @ REMOTE
D014/D015 POWER REQUIREMENTS
D014/D015 POWER REQUIREMENTS
D016 POOR FUSING
D016 SC 544
D052/D053/D054 SC 753
D052/D053/D054 SC 753
D052/D053/D054 SC 753
D059/D060/D061 SC 798
D059/D060/D061 SC 798
Product Family Problem Desc
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 799
D059/D060/D061 SC 799
D059/D060/D061 SC 799
D059/D060/D061 SC 799
D059/D060/D061 SC 820
D059/D060/D061 SC 820
D059/D060/D061 SC 820
D059/D060/D061 SC 821
D059/D060/D061 SC 821
D059/D060/D061 SC 822
D059/D060/D061 SC 822
D059/D060/D061 SC 822
D059/D060/D061 SC 824
D059/D060/D061 SC 824
D059/D060/D061 SC 826
D059/D060/D061 SC 826
D059/D060/D061 SC 827
D059/D060/D061 SC 827
Product Family Problem Desc
D059/D060/D061 SC 827
D059/D060/D061 SC 828
D059/D060/D061 SC 829
D059/D060/D061 SC 829
D059/D060/D061 SC 833
D059/D060/D061 SC 833
D059/D060/D061 SC 835
D059/D060/D061 SC 851
D059/D060/D061 SC 851
D091/D092 SC 867
D091/D092 SC 868
D091/D092 SC 868
D091/D092 SC 868
D091/D092 SC 870
D091/D092 SC 870
D091/D092 SC 872
D091/D092 SC 872
D091/D092 SC 873
D091/D092 SC 873
D091/D092 SC 874
D091/D092 SC 874
D091/D092 SC 874
D091/D092 SC 875
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 877
D091/D092 SC 877
D091/D092 SC 878
D091/D092 SC 878
Product Family Problem Desc
D091/D092 SC 880
D091/D092 SC 900
D091/D092 SC 900
D091/D092 SC 920
D091/D092 SC 920
D091/D092 SC 921
D091/D092 SC 925
D091/D092 SC 992
D091/D092 SC 992
D091/D092 SC 997
D091/D092 SC 997
D091/D092 SC 998
D091/D092 SC 998
G065 SC 546
G065 SC 546
G065 SC 546
G178 STAPLE POSITION
M002/M003/M004 PASSWORDS
A292/A293/B098 ADD STAPLE INDICATION
B147/B149/B190 SPECIFICATIONS
B147/B149/B190 SPECIFICATIONS
B230/B237 @ REMOTE
B230/B237 FIRMWARE UPDATES
B246/B248/B249 PARTS
D014/D015 PRINT OPTION NOT RECOGNIZED

D014/D015 SCANNER OPTION NOT RECOGNIZED

D016 SC 755
D052/D053/D054 LIGHT/FADED IMAGE
D078/D079 FIERY
D101/D102/D103 THROUGH PUT QUESTIONS
G150/G151 E 218
B132/B200 PARTS
B147/B149/B190 ALL FILES GO INTO MEMORY
Product Family Problem Desc
B147/B149/B190 ALL FILES GO INTO MEMORY
B222/B224/G878 PRINT CONTROLLER/NIB
B222/B224/G878 SPECIFICATIONS
B222/B224/G878 SPECIFICATIONS
B222/B224/G878 SPECIFICATIONS
B222/B224/G878 SPECIFICATIONS
B234/B235/B236 PARTS
B246/B248/B249 SC 817
D009/D011/D012/D013 JAM CODE 003

D009/D011/D012/D013 JAM CODE 003

D009/D011/D012/D013 JAM CODE 003

D014/D015 INSTALLATION QUESTIONS


D014/D015 FINISHER TRAY NOT SHIFTING BETWEEN SETS,
STAPLES ALL COPIES
D016 JAM CODE 098
D023/D025 JAM CODE 003
D023/D025 SC 672
D027/D029 SCAN TO FOLDER
D059/D060/D061 JAM CODE 023
D059/D060/D061 SC 853
D059/D060/D061 SC 854
D059/D060/D061 SC 855
D059/D060/D061 SC 856
D059/D060/D061 SC 856
D059/D060/D061 SC 857
D059/D060/D061 SC 857
D059/D060/D061 SC 858
D059/D060/D061 SC 859
D059/D060/D061 SC 859
D059/D060/D061 SC 860
D059/D060/D061 SC 861
D059/D060/D061 SC 861
Product Family Problem Desc
D059/D060/D061 SC 861
D059/D060/D061 SC 861
D059/D060/D061 SC 863
D059/D060/D061 SC 864
D059/D060/D061 SC 864
D059/D060/D061 SC 865
D059/D060/D061 SC 866
D062/D063/D065/D066 JAM CODE 069

G148 SC 860
G148 SC 860
G148 SC 860
G152 CANNOT PRINT ACROSS NETWORK
B044/B045/B046 NUMBER OF RINGS UNTIL CALL IS DETECTED
B051/B052/B156 SC 544
B051/B052/B156 SC 544
B051/B052/B156 SC 544
B051/B052/B156 SC 544
B089/B093 FACSIMILE FEATURES
B089/B093 PRINTS PAGES OVER AND OVER FROM RECEIVE
FILE
B089/B093 FAX FORWARDING QUESTIONS
B089/B093 FACSIMILE FEATURES
B089/B093 FACSIMILE FEATURES
B121/B122/B123 PRINT OPTION NOT RECOGNIZED
B121/B122/B123 PASSWORDS
B125 SC 991
B129/B130/B168 USER TOOLS
B222/B224/G878 SC 765
B222/B224/G878 SC 765
B222/B224/G878 SC 765
B222/B224/G878 JAM CODE 003
B222/B224/G878 JAM CODE 003
B222/B224/G878 JAM CODE 003
Product Family Problem Desc
B276/B277 ADDRESS BOOK

B299 COUNTER ISSUES


D007/D008 MEMORY TRANSMISSION NOT AVAILABLE
D007/D008 PRINT JOB NOT PRINTING

D009/D011/D012/D013 SC 141

D009/D011/D012/D013 SC 142

D009/D011/D012/D013 SC 142

D009/D011/D012/D013 SC 142

D009/D011/D012/D013 SC 141

D009/D011/D012/D013 SC 142

D009/D011/D012/D013 SC 141

D009/D011/D012/D013 SC 141

D009/D011/D012/D013 SC 142

D014/D015 SD CARD QUESTIONS


D014/D015 FIERY
D014/D015 ADD TONER CONDITION
D017/D018/D019/D020 ERROR MESSAGES

D037/D038/D041 SCANNER FUNCTIONS

D037/D038/D041 SC 540
D046/D049 SC 819
D046/D049 SC 819
D046/D049 SC 819
D046/D049 SC 819
D059/D060/D061 JAM CODE 401
D059/D060/D061 SC 867
Product Family Problem Desc
D059/D060/D061 SC 868
D059/D060/D061 SC 868
D059/D060/D061 SC 868
D059/D060/D061 SC 872
D059/D060/D061 SC 872
D059/D060/D061 SC 873
D059/D060/D061 SC 873
D062/D063/D065/D066 SC 866

D067/D068/D069/D072 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D067/D068/D069/D072 PRINT OPTION NOT RECOGNIZED

D067/D068/D069/D072 PRINT OPTION NOT RECOGNIZED

D101/D102/D103 FIERY
D101/D102/D103 SC 990
G104 SC 491
G104 SC 491
G104 SC 491
G104/G160/G190 SC 362
G155 JAM CODE 180
G155 SC XX
G178 PARTS
H306/H310/H311 SC 556
H306/H310/H311 USER TOOLS
H545/H546/H547 0-22
H556/H557 REPORTS ON/OFF

H556/H557 9-20 CALL SERVICE - LDDR FAILURE


H556/H557 9-20 CALL SERVICE - LDDR FAILURE
H556/H557 9-20 CALL SERVICE - LDDR FAILURE
H556/H557 9-20 CALL SERVICE - LDDR FAILURE
H556/H557 G 3 KIT INSTALLATION / ISSUES
H915/H916 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
D027/D029 SC 925
G104 SC 865
G104 SC 865
A230/A231/A232 PRINT CONTROLLER/NIB
B070/B071 PARTS
B070/B071 TONER
B140-B143/B163/B228 JAM CODE 173
B140-B143/B163/B228 JAM CODE 173
B246/B248/B249 DISTORTED IMAGE-DIGITIZED
C267 BLANK IMAGE-ENTIRE PAGE
D009/D011/D012/D013 SC 672

D014/D015 ADD TONER CONDITION


D014/D015 BLANK IMAGE-PARTIAL/SPORATIC
D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D016 SC 360
D016 SC 360
D059/D060/D061 POORLY STAPLED OR JOGGED SETS
D059/D060/D061 SC 874
D059/D060/D061 SC 874
D059/D060/D061 SC 875
D059/D060/D061 SC 875
D059/D060/D061 SC 876
D059/D060/D061 SC 876
D059/D060/D061 SC 876
D059/D060/D061 SC 876
D059/D060/D061 SC 876
D059/D060/D061 SC 876
D059/D060/D061 SC 876
D059/D060/D061 SC 876
D059/D060/D061 SC 876
D059/D060/D061 SC 877
D059/D060/D061 SC 877
D059/D060/D061 SC 877
Product Family Problem Desc
D059/D060/D061 SC 878
D059/D060/D061 SC 880
D059/D060/D061 SC 901
D059/D060/D061 SC 901
D059/D060/D061 SC 901
D059/D060/D061 SC 910
D059/D060/D061 SC 911
D059/D060/D061 SC 912
D059/D060/D061 SC 913
D059/D060/D061 SC 914
D059/D060/D061 SC 919
D059/D060/D061 SC 919
D059/D060/D061 SC 919
D062/D063/D065/D066 SC 760

D062/D063/D065/D066 JAM CODE 062

D062/D063/D065/D066 JAM CODE 111

D062/D063/D065/D066 SC 144

D062/D063/D065/D066 SC 144

D062/D063/D065/D066 SC 144

D062/D063/D065/D066 SC 144

D062/D063/D065/D066 SC 144

D062/D063/D065/D066 SC 144

D101/D102/D103 SC 797
D101/D102/D103 SC 797
D101/D102/D103 SC 797
G126 OVERTONING
B140-B143/B163/B228 LEFT SIDE PUSHING PAPER TO THE RIGHT WITH
PAPER STILL PRESENT
Product Family Problem Desc
M002/M003/M004 INSTALLATION QUESTIONS
M002/M003/M004 PASSWORDS
M002/M003/M004 STAMP DATA QUESTIONS
B276/B277 JAM CODE 010
B276/B277 JAM CODE 010
B276/B277 JAM CODE 010
D017/D018/D019/D020 SC 866

D017/D018/D019/D020 SC 866

D059/D060/D061 JAM CODE 025


D062/D063/D065/D066 THROUGH PUT QUESTIONS

D062/D063/D065/D066 JAM CODE 111

D101/D102/D103 PUNCH JAM


M002/M003/M004 FIRMWARE LOADING ISSUES

M002/M003/M004 SC 320
M002/M003/M004 SC 320
M002/M003/M004 SC 320
B246/B248/B249 PRINT OPTION NOT RECOGNIZED
B246/B248/B249 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 @ REMOTE
D014/D015 ADD STAPLE INDICATION
D014/D015 ADD STAPLE INDICATION
D014/D015 ADD STAPLE INDICATION
D014/D015 ADD STAPLE INDICATION
D052/D053/D054 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D052/D053/D054 @ REMOTE
D062/D063/D065/D066 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D078/D079 LINES WHITE / LEAD TO TRAIL
Product Family Problem Desc
M002/M003/M004 CONTROLLER CONFIG/INSTALL
B140-B143/B163/B228 SC 920
B140-B143/B163/B228 SC 920
B140-B143/B163/B228 SC 920
B140-B143/B163/B228 SC 920
B140-B143/B163/B228 SC 920
B246/B248/B249 TRAY WILL NOT RAISE
D014/D015 SCAN TO FOLDER
D014/D015 TRAY WILL NOT RAISE
D052/D053/D054 TRAY WILL NOT RAISE
D059/D060/D061 SC 995
D059/D060/D061 JAM CODE 019
D059/D060/D061 SC 997
D059/D060/D061 SC 920
D059/D060/D061 SC 920
D059/D060/D061 SC 921
D059/D060/D061 SC 951
D059/D060/D061 SC 951
D059/D060/D061 SC 951
D059/D060/D061 SC 953
D059/D060/D061 SC 953
D059/D060/D061 SC 953
D059/D060/D061 SC 953
D059/D060/D061 SC 954
D059/D060/D061 SC 954
D059/D060/D061 SC 954
D059/D060/D061 SC 954
D059/D060/D061 SC 954
D059/D060/D061 SC 955
D059/D060/D061 SC 955
D059/D060/D061 SC 955
D059/D060/D061 SC 955
D059/D060/D061 SC 955
D059/D060/D061 SC 964
Product Family Problem Desc
D059/D060/D061 SC 965
D059/D060/D061 SC 966
D059/D060/D061 SC 970
D059/D060/D061 SC 970
D059/D060/D061 SC 970
D059/D060/D061 SC 970
D059/D060/D061 SC 990
D059/D060/D061 SC 990
D059/D060/D061 SC 990
D059/D060/D061 SC 991
D059/D060/D061 SC 992
D059/D060/D061 SC 992
D059/D060/D061 SC 994
D059/D060/D061 SC 995
D059/D060/D061 SC 995
D059/D060/D061 SC 995
D059/D060/D061 SC 995
D059/D060/D061 SC 995
D059/D060/D061 SC 997
D059/D060/D061 SC 997
D059/D060/D061 JAM CODE 003
D059/D060/D061 JAM CODE 004
D059/D060/D061 JAM CODE 005
D059/D060/D061 JAM CODE 006
D059/D060/D061 JAM CODE 007
D059/D060/D061 JAM CODE 008
D059/D060/D061 JAM CODE 009
D059/D060/D061 JAM CODE 010
D059/D060/D061 JAM CODE 011
D059/D060/D061 JAM CODE 012
D059/D060/D061 JAM CODE 013
D059/D060/D061 JAM CODE 014
D059/D060/D061 JAM CODE 015
D059/D060/D061 JAM CODE 016
Product Family Problem Desc
D059/D060/D061 JAM CODE 017
D059/D060/D061 JAM CODE 018
D059/D060/D061 JAM CODE 019
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 TRAY WILL NOT RAISE

G178 DEVELOPER AGITATION CODES


A294/A295 SC 2000
B234/B235/B236 CANNOT SCAN TO NETWORK
B246/B248/B249 ADD STAPLE INDICATION
D052/D053/D054 ADD STAPLE INDICATION
D052/D053/D054 ADD STAPLE INDICATION
D052/D053/D054 ADD STAPLE INDICATION
D052/D053/D054 SC 569
D052/D053/D054 SC 121
D052/D053/D054 SC 636

D059/D060/D061 JAM CODE 020


D059/D060/D061 JAM CODE 022
D059/D060/D061 JAM CODE 023
D059/D060/D061 JAM CODE 024
D059/D060/D061 JAM CODE 025
D059/D060/D061 JAM CODE 026
D059/D060/D061 JAM CODE 027
D059/D060/D061 JAM CODE 053
D059/D060/D061 JAM CODE 054
D059/D060/D061 JAM CODE 055
D059/D060/D061 JAM CODE 056
D059/D060/D061 JAM CODE 057
D059/D060/D061 JAM CODE 058
D059/D060/D061 JAM CODE 059
D059/D060/D061 JAM CODE 060
D059/D060/D061 JAM CODE 061
D059/D060/D061 JAM CODE 062
Product Family Problem Desc
D059/D060/D061 JAM CODE 063
D059/D060/D061 JAM CODE 064
D059/D060/D061 JAM CODE 065
D059/D060/D061 JAM CODE 066
D059/D060/D061 JAM CODE 067
D059/D060/D061 JAM CODE 068
D059/D060/D061 JAM CODE 069
D059/D060/D061 JAM CODE 070
D059/D060/D061 JAM CODE 071
D059/D060/D061 JAM CODE 072
D059/D060/D061 JAM CODE 073
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 ADF RUNS SLOW

D062/D063/D065/D066 ADF RUNS SLOW

D062/D063/D065/D066 ADF RUNS SLOW

D062/D063/D065/D066 ERRATIC FINISHER OPERATION

B051/B052/B156 COLORS MISALIGNED


B089/B093 FACSIMILE FEATURES
B089/B093 FACSIMILE FEATURES
B089/B093 FACSIMILE FEATURES
B129/B130/B168 SC 542
B129/B130/B168 SC 542
B129/B130/B168 SC 542
B129/B130/B168 SC 542
B140-B143/B163/B228 LEFT SIDE PUSHING PAPER TO THE RIGHT WITH
PAPER STILL PRESENT
B147/B149/B190 SC 460
B147/B149/B190 SC 460
B147/B149/B190 SC 460
B147/B149/B190 SC 460
B147/B149/B190 SC 460
Product Family Problem Desc
B222/B224/G878 SC 549
B234/B235/B236 ADD STAPLE INDICATION
B234/B235/B236 ADD STAPLE INDICATION
B234/B235/B236 ADD STAPLE INDICATION
B234/B235/B236 ADD STAPLE INDICATION
B295/B297 JAM CODE 004
D009/D011/D012/D013 JAM CODE 017

D009/D011/D012/D013 REPORTS ON/OFF

D014/D015 JAM CODE 034


D014/D015 JAM CODE 034
D016 JAM CODE 121
D017/D018/D019/D020 SC 490

D017/D018/D019/D020 SC 872

D017/D018/D019/D020 SC 872

D017/D018/D019/D020 SC 872

D017/D018/D019/D020 SC 202

D023/D025 SCANNER OPTION NOT RECOGNIZED


D027/D029 SPECIFICATIONS
D027/D029 SPECIFICATIONS
D027/D029 SPECIFICATIONS
D027/D029 SPECIFICATIONS
D037/D038/D041 TX PROBLEM
D059/D060/D061 JAM CODE 111
D059/D060/D061 JAM CODE 074
D059/D060/D061 JAM CODE 075
D059/D060/D061 JAM CODE 076
D059/D060/D061 JAM CODE 077
D059/D060/D061 JAM CODE 078
D059/D060/D061 JAM CODE 099
Product Family Problem Desc
D059/D060/D061 JAM CODE 101
D059/D060/D061 JAM CODE 102
D059/D060/D061 JAM CODE 103
D059/D060/D061 JAM CODE 104
D059/D060/D061 JAM CODE 105
D059/D060/D061 JAM CODE 106
D059/D060/D061 JAM CODE 107
D059/D060/D061 JAM CODE 108
D059/D060/D061 JAM CODE 109
D059/D060/D061 JAM CODE 110
D059/D060/D061 JAM CODE 112
D059/D060/D061 JAM CODE 113
D059/D060/D061 JAM CODE 114
D059/D060/D061 JAM CODE 115
D059/D060/D061 JAM CODE 116
D059/D060/D061 JAM CODE 117
D059/D060/D061 JAM CODE 118
D059/D060/D061 JAM CODE 119
D059/D060/D061 JAM CODE 120
D059/D060/D061 JAM CODE 121
D059/D060/D061 JAM CODE 122
D059/D060/D061 JAM CODE 123
D062/D063/D065/D066 SC 725

G104/G160/G190 SC 364
G104/G160/G190 SC 364
G104/G160/G190 SC 364
G178 OIL MARKS

G188/G189 SPECIFICATIONS
G188/G189 SPECIFICATIONS
G188/G189 SPECIFICATIONS
G188/G189 SPECIFICATIONS
G426 PASSWORDS
Product Family Problem Desc
H5262 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
H5262 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
M002/M003/M004 ADD TONER CONDITION
A292/A293/B098 SC 2002
A292/A293/B098 SC 2002
B132/B200 JAM CODE 023
B222/B224/G878 FIERY

B234/B235/B236 OPERATION PANEL DISPLAYS - INDEPENDENT


TONER SUPPLY
B234/B235/B236 CANNOT STAPLE LEFT LEAD EDGE CORNER,
ONLY RIGHT
B234/B235/B236 PARTS
D014/D015 PRINT JOB NOT PRINTING
D016 ADD STAPLE INDICATION
D016 ADD STAPLE INDICATION
D016 ADD STAPLE INDICATION
D016 ADD STAPLE INDICATION
D017/D018/D019/D020 JAM CODE 020

D027/D029 G 3 KIT INSTALLATION / ISSUES


D059/D060/D061 JAM CODE 130
D059/D060/D061 JAM CODE 131
D059/D060/D061 JAM CODE 132
D059/D060/D061 JAM CODE 133
D059/D060/D061 JAM CODE 134
D059/D060/D061 JAM CODE 135
D059/D060/D061 JAM CODE 136
D059/D060/D061 JAM CODE 137
D059/D060/D061 JAM CODE 138
D059/D060/D061 JAM CODE 139
D059/D060/D061 JAM CODE 140
D059/D060/D061 JAM CODE 141
D059/D060/D061 JAM CODE 142
Product Family Problem Desc
D059/D060/D061 JAM CODE 143
D059/D060/D061 JAM CODE 144
D059/D060/D061 JAM CODE 145
D059/D060/D061 JAM CODE 146
D059/D060/D061 JAM CODE 147
D059/D060/D061 JAM CODE 148
D059/D060/D061 JAM CODE 149
D059/D060/D061 JAM CODE 150
D059/D060/D061 JAM CODE 151
D059/D060/D061 JAM CODE 246
D059/D060/D061 JAM CODE 255
D062/D063/D065/D066 E 01

D062/D063/D065/D066 E 02

D062/D063/D065/D066 E 03

D062/D063/D065/D066 E 03

D062/D063/D065/D066 E 04

D062/D063/D065/D066 E 04

D062/D063/D065/D066 E 04

D062/D063/D065/D066 E 04

D062/D063/D065/D066 E 05

D062/D063/D065/D066 E 05

D062/D063/D065/D066 E 05

D062/D063/D065/D066 E 05

D062/D063/D065/D066 E 06
Product Family Problem Desc
D062/D063/D065/D066 E 06

D062/D063/D065/D066 E 06

D062/D063/D065/D066 E 20

D062/D063/D065/D066 E 20

D062/D063/D065/D066 E 21

D062/D063/D065/D066 E 21

D062/D063/D065/D066 E 21

D062/D063/D065/D066 E 22

D062/D063/D065/D066 E 22

D062/D063/D065/D066 E 22

D062/D063/D065/D066 E 22

D062/D063/D065/D066 E 23

D062/D063/D065/D066 E 23

D062/D063/D065/D066 E 23

D062/D063/D065/D066 E 30

D062/D063/D065/D066 E 30

D062/D063/D065/D066 E 31

D062/D063/D065/D066 E 32

D062/D063/D065/D066 E 33

D062/D063/D065/D066 E 34
Product Family Problem Desc
D062/D063/D065/D066 E 35

D062/D063/D065/D066 E 36

D062/D063/D065/D066 E 36

D062/D063/D065/D066 E 40

D062/D063/D065/D066 E 41

D062/D063/D065/D066 E 42

D062/D063/D065/D066 E 43

D062/D063/D065/D066 E 44

D062/D063/D065/D066 E 44

D062/D063/D065/D066 E 44

D062/D063/D065/D066 E 50

D062/D063/D065/D066 E 51

D062/D063/D065/D066 SC 101

D062/D063/D065/D066 SC 101

D062/D063/D065/D066 SC 101

D062/D063/D065/D066 SC 101

D062/D063/D065/D066 SC 101

D062/D063/D065/D066 SC 101

D062/D063/D065/D066 SC 101

D062/D063/D065/D066 SC 101
Product Family Problem Desc
D062/D063/D065/D066 SC 120

D062/D063/D065/D066 SC 120

D062/D063/D065/D066 SC 120

D062/D063/D065/D066 SC 120

D062/D063/D065/D066 SC 120

D062/D063/D065/D066 SC 120

D062/D063/D065/D066 SC 121

D062/D063/D065/D066 SC 121

D062/D063/D065/D066 SC 121

D062/D063/D065/D066 SC 121

D062/D063/D065/D066 SC 121

D062/D063/D065/D066 SC 121

G148 JAM CODE 013


G178 SP MODES
G178 SP MODES
G178 ADD STAPLE INDICATION
G178 ADD STAPLE INDICATION
G178 ADD STAPLE INDICATION
G178 ADD STAPLE INDICATION
G178 SC 479
G178 SC 479
GB67P ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
M002/M003/M004 JAM CODE 070
B222/B224/G878 POOR FUSING
B222/B224/G878 POOR FUSING
Product Family Problem Desc
B222/B224/G878 POOR FUSING
D009/D011/D012/D013 RX PROBLEM

D017/D018/D019/D020 SC 547

D017/D018/D019/D020 SC 547

D027/D029 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
B064/B065 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
B132/B200 PRINT OPTION NOT RECOGNIZED
B222/B224/G878 PARTS
B246/B248/B249 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B246/B248/B249 PARTS
B291/B296 SRAM ERROR
C231/C237/C238/C248 OPERATION PANEL, ERRATIC OPERATION
D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D009/D011/D012/D013 PRINT JOB INTERRUPTED

D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D014/D015 AUTO RECEIVE NOT FUNCTIONING
D014/D015 SCANNER FUNCTIONS
D014/D015 HDD (COPIER) NOT RECOGNIZED
D037/D038/D041 LAN FAX SPECIFICATIONS / DRIVER SELECTION

D052/D053/D054 SC 355
D059/D060/D061 FINISHER - STACKING POORLY ON SHIFT TRAY

D059/D060/D061 FUSER WEB MESSAGE


D062/D063/D065/D066 SC 995

D062/D063/D065/D066 SC 995
Product Family Problem Desc
D062/D063/D065/D066 SC 995

D062/D063/D065/D066 PRINT JOB NOT PRINTING

D062/D063/D065/D066 PRINT JOB NOT PRINTING

D062/D063/D065/D066 AUTO RECEIVE NOT FUNCTIONING

D062/D063/D065/D066 AUTO RECEIVE NOT FUNCTIONING

D062/D063/D065/D066 SC 620

D062/D063/D065/D066 JAM CODE 019

D062/D063/D065/D066 JAM CODE 019

D062/D063/D065/D066 JAM CODE 019

D062/D063/D065/D066 FUSER WEB MESSAGE

D062/D063/D065/D066 SC 620

D062/D063/D065/D066 SC 620

D078/D079 FIERY

M002/M003/M004 PRINT CONTROLLER/NIB


B125 SC 521
M035/M036 SC 240
B010/B188 SC 305
J007/J010/J011 SC 988
B089/B093 PASSWORDS
G186 SC 672
B132/B200 FIREFLY SPOTS, CIRCULAR VOID AREAS
B140-B143/B163/B228 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B246/B248/B249 SC 490
Product Family Problem Desc
G104 SC 542
G104 SC 542
G104 SC 542
M002/M003/M004 SC 990
B129/B130/B168 SC 391
B147/B149/B190 CANNOT SCAN TO NETWORK

B178/B180/B202 15-01
B178/B180/B202 INSTALLATION QUESTIONS
B178/B180/B202 15-01
B178/B180/B202 15-01
B222/B224/G878 SC 400
B222/B224/G878 SC 400
B222/B224/G878 SC 400
B222/B224/G878 JAM CODE 194

B222/B224/G878 SC 764
B222/B224/G878 FINISHER BIN OVERDRIVES DOWN
B222/B224/G878 SC 400
B264/B265 JAM CODE 063
B264/B265 DISTORTED IMAGE-DIGITIZED
B264/B265 JAM CODE 063
B264/B265 JAM CODE 013
B295/B297 PLEASE WAIT FUSER UP TO TEMP
B295/B297 FAX FORWARDING QUESTIONS
B295/B297 PLEASE WAIT FUSER UP TO TEMP
D009/D011/D012/D013 FUSER WEB MESSAGE

D009/D011/D012/D013 SC 866

D027/D029 SMEARING/WET
D027/D029 SMEARING/WET
D027/D029 SMEARING/WET
G106 PM COUNTER QUESTIONS
G133 SC 863
Product Family Problem Desc
G133 SC 863
G133 SC 864
G133 SC 865
G133 SC 860
G133 SC 861
G133 SC 861
B129/B130/B168 PASSWORDS
D037/D038/D041 WASTE TONER FULL DISPLAYED

D037/D038/D041 15-01

G104 PAPER SIZE QUESTIONS

G412/G421 PASSWORDS
B039/B040/B043/B120 SC 392
B039/B040/B043/B120 SC 392
B039/B040/B043/B120 SC 392
B039/B040/B043/B120 SC 392
B039/B040/B043/B120 SC 392
H321 SUPPLY YIELD
D023/D025 REGISTRATION SIDE TO SIDE INCORRECT
D023/D025 REGISTRATION SIDE TO SIDE INCORRECT
D023/D025 REGISTRATION SIDE TO SIDE INCORRECT
D027/D029 PAPER CURL
D027/D029 NUMBER OF RINGS UNTIL CALL IS DETECTED
D027/D029 0-07
D027/D029 0-07
D027/D029 0-07
D027/D029 0-07
D027/D029 0-07
D027/D029 PAPER CURL
D027/D029 PAPER CURL
G160/G161 PM COUNTER QUESTIONS
B079/082/135/138/182/ SC 329
183
Product Family Problem Desc
B079/082/135/138/182/ SC 329
183
B079/082/135/138/182/ SC 329
183
B079/082/135/138/182/ SC 329
183
B222/B224/G878 TWAIN SCANNING
D009/D011/D012/D013 SC 819

D009/D011/D012/D013 SC 819

D009/D011/D012/D013 SPOTS-BLACK

D009/D011/D012/D013 SPOTS-BLACK

D014/D015 FIERY
A292/A293/B098 JAM CODE 014

A292/A293/B098 JAM CODE 014


A292/A293/B098 JAM CODE 014
A292/A293/B098 JAM CODE 014
A292/A293/B098 JAM CODE 014
A292/A293/B098 JAM CODE 014
B064/B065 PARTS
B070/B071 PARTS
B132/B200 LIGHT/FADED IMAGE
B132/B200 SCANNER CONFIGURATION
B132/B200 SHIFT TRAY ERRATIC MOVEMENT
B140-B143/B163/B228 SC 865
B140-B143/B163/B228 SC 865
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B222/B224/G878 JAM CODE 001
B222/B224/G878 JAM CODE 001
B222/B224/G878 SC 549
B230/B237 SC 682
Product Family Problem Desc
B230/B237 JAM CODE 001
B230/B237 SC 682
B230/B237 SC 682
B230/B237 SC 682
B230/B237 SC 682
B230/B237 SC 682
B234/B235/B236 SC 300
B246/B248/B249 SC 955
B246/B248/B249 LIGHT/FADED IMAGE
B264/B265 INTERMITTENT JAMMING
C217/C225 E 12
C229/C233/C239 SC 710
C235/C244 SC 07-21
C235/C244 SC 07-20
D009/D011/D012/D013 JAM CODE 001

D009/D011/D012/D013 JAM CODE 001

D009/D011/D012/D013 DJ 56

D009/D011/D012/D013 DJ 56

D009/D011/D012/D013 DJ 56

D014/D015 NO TX/RX
D014/D015 SC 687
D014/D015 DEVELOPER AGITATION CODES
D014/D015 PRINT JOB NOT PRINTING

D014/D015 TONER WASTE / SPILL / LEAK


D014/D015 LCT LIFT ISSUES
D016 FIERY
D016 SC 873
D016 SC 415
D016 SD CARD QUESTIONS
D016 11 X 17 DOUBLE COUNT ISSUES
Product Family Problem Desc
D027/D029 JAM CODE 001
D027/D029 JAM CODE 001
D027/D029 LAN FAX SPECIFICATIONS / DRIVER SELECTION

D052/D053/D054 SC 181
D052/D053/D054 LIGHT/FADED IMAGE
D052/D053/D054 SC 345
D052/D053/D054 THROUGH PUT QUESTIONS
D059/D060/D061 PRINT CONTROLLER/NIB
D059/D060/D061 JAM CODE 130
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D062/D063/D065/D066 SC 555

D062/D063/D065/D066 JAM CODE 012

D062/D063/D065/D066 SC 590

D062/D063/D065/D066 SC 202

D062/D063/D065/D066 DEAD MACHINE, NO OPERATION

D062/D063/D065/D066 ADD STAPLE INDICATION

D062/D063/D065/D066 ADD STAPLE INDICATION

D062/D063/D065/D066 ADD STAPLE INDICATION

D062/D063/D065/D066 ADD STAPLE INDICATION

D062/D063/D065/D066 JAM CODE 015

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D062/D063/D065/D066 ELP
Product Family Problem Desc
D062/D063/D065/D066 RX PROBLEM

D062/D063/D065/D066 RX PROBLEM

D078/D079 PARTS
D078/D079 ENVELOPES
D078/D079 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D078/D079 SC 585
D101/D102/D103 FUSER WEB MESSAGE
D101/D102/D103 PAPER SIZE QUESTIONS
G126 SC 543
G126 SC 543
G126 SC 543
G126 SC 543
G133 SC 285
G133 SC 285
G133 SC 285
G133 SC 285
G148 INSTALLATION QUESTIONS
G150/G151 SC XX
G178 SC 335
G178 SC 334
G178 SC 332
G178 SC 544
G178 SC 544
G178 SC 544
G178 SC 544
G178 SC 870
G178 FIERY
M002/M003/M004 FIERY
M002/M003/M004 ADD STAPLE INDICATION
M002/M003/M004 ADD STAPLE INDICATION
M002/M003/M004 ADD STAPLE INDICATION
M002/M003/M004 ADD STAPLE INDICATION
Product Family Problem Desc
M002/M003/M004 PUNCH QUESTIONS
M002/M003/M004 SC 300
B051/B052/B156 SC 541
B147/B149/B190 SC 471
B147/B149/B190 SC 471
B295/B297 SC 624
B295/B297 SC 624
B295/B297 SC 624
D067/D068/D069/D072 SC 142

D067/D068/D069/D072 SC 142

D067/D068/D069/D072 SC 142

B010/B188 SC 819
B010/B188 SC 192
B010/B188 SC 192
B010/B188 SC 302
B010/B188 SC 302
B010/B188 SC 302
B010/B188 SC 303
B010/B188 SC 303
B010/B188 SC 303
B010/B188 SC 306
B010/B188 SC 306
B010/B188 SC 306
B010/B188 SC 330
B010/B188 SC 330
B010/B188 SC 330
B010/B188 SC 353
B010/B188 SC 353
B010/B188 SC 353
B010/B188 SC 360
B010/B188 SC 360
B010/B188 SC 360
Product Family Problem Desc
B010/B188 SC 361
B010/B188 SC 361
B010/B188 SC 361
B010/B188 SC 362
B010/B188 SC 362
B010/B188 SC 362
B010/B188 SC 362
B010/B188 SC 365
B010/B188 SC 391
B010/B188 SC 391
B010/B188 SC 391
B010/B188 SC 391
B010/B188 SC 401
B010/B188 SC 401
B010/B188 SC 401
B010/B188 SC 411
B010/B188 SC 411
B010/B188 SC 440
B010/B188 SC 440
B010/B188 SC 506
B010/B188 SC 506
B010/B188 SC 508
B010/B188 SC 508
B010/B188 SC 508
B010/B188 SC 508
B010/B188 SC 509
B010/B188 SC 509
B010/B188 SC 509
B010/B188 SC 509
B010/B188 SC 509
B010/B188 SC 510
B010/B188 SC 510
B010/B188 SC 510
B010/B188 SC 510
Product Family Problem Desc
B010/B188 SC 510
B010/B188 CONTROLLER CONFIG/INSTALL
B010/B188 SC 511
B010/B188 SC 511
B010/B188 SC 511
B010/B188 SC 511
B010/B188 SC 512
B010/B188 SC 512
B010/B188 SC 512
B010/B188 SC 512
B010/B188 SC 512
B010/B188 SC 513
B010/B188 SC 513
B010/B188 SC 513
B010/B188 SC 513
B010/B188 SC 513
B010/B188 SC 541
B010/B188 SC 541
B010/B188 SC 541
B010/B188 SC 542
B010/B188 SC 542
B010/B188 SC 542
B010/B188 SC 543
B010/B188 SC 543
B010/B188 SC 543
B010/B188 SC 544
B010/B188 SC 544
B010/B188 SC 544
B010/B188 SC 545
B010/B188 SC 545
B010/B188 SC 546
B010/B188 SC 546
B010/B188 SC 547
B010/B188 SC 547
Product Family Problem Desc
B010/B188 SC 547
B010/B188 SC 549
B010/B188 SC 550
B010/B188 SC 550
B010/B188 SC 550
B010/B188 SC 550
B010/B188 SC 551
B010/B188 SC 551
B010/B188 SC 551
B010/B188 SC 551
B010/B188 SC 552
B010/B188 SC 552
B010/B188 SC 552
B010/B188 SC 552
B010/B188 SC 553
B010/B188 SC 553
B010/B188 SC 553
B010/B188 SC 553
B010/B188 SC 554
B010/B188 SC 554
B010/B188 SC 554
B010/B188 SC 600
B010/B188 SC 600
B010/B188 SC 600
B010/B188 SC 601
B010/B188 SC 601
B010/B188 SC 601
B010/B188 SC 602
B010/B188 SC 602
B010/B188 SC 603
B010/B188 SC 605
B010/B188 SC 951
B010/B188 SC 951
B010/B188 SC 951
Product Family Problem Desc
B010/B188 SC 953
B010/B188 SC 953
B010/B188 SC 954
B010/B188 SC 954
B010/B188 SC 955
B010/B188 SC 955
B010/B188 SC 964
B010/B188 SC 965
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 982
B010/B188 SC 982
B010/B188 SC 982
B010/B188 SC 984
B010/B188 SC 997
B010/B188 SC 997
B010/B188 SC 997
B010/B188 SC 998
B010/B188 SC 998
B010/B188 JAM CODE 003
B010/B188 JAM CODE 004
Product Family Problem Desc
B010/B188 JAM CODE 005
B010/B188 JAM CODE 011
B010/B188 JAM CODE 012
B010/B188 JAM CODE 013
B010/B188 JAM CODE 015
B010/B188 JAM CODE 016
B010/B188 JAM CODE 034
B010/B188 JAM CODE 053
B010/B188 JAM CODE 054
B010/B188 JAM CODE 055
B010/B188 JAM CODE 061
B010/B188 JAM CODE 062
B010/B188 JAM CODE 063
B010/B188 JAM CODE 065
B010/B188 JAM CODE 066
B010/B188 SCANNING DOES NOT FUNCTION
B010/B188 SC 302-01
B010/B188 SC 302-01
B010/B188 SC 302-01
B010/B188 DEAD MACHINE, NO OPERATION
B010/B188 SC 303
B010/B188 NETWORK DEVICES
B010/B188 SC 951
B010/B188 SUPPLIES
B010/B188 MEMORY QUESTIONS
D009/D011/D012/D013 ERRATIC ELECTRICAL PROBLEMS

D017/D018/D019/D020 SC 687

D017/D018/D019/D020 SC 687

D017/D018/D019/D020 SC 687

D084/D085 SC 798
Product Family Problem Desc
D084/D085 SC 798
D084/D085 SC 672
D084/D085 SC 672
D084/D085 SC 672
H516/H526/H527/H552/ 9-22 HOT ROLLER FAILED
H555
A048/A054/A075 PM COUNTER QUESTIONS
A229 PARTS
A246/A247/A248 SC 520
A292/A293/B098 CONSTANT ADD PAPER / RESET TRAY
B064/B065 CONSTANT ADD PAPER / RESET TRAY
B064/B065 CONSTANT ADD PAPER / RESET TRAY
B064/B065 CONSTANT ADD PAPER / RESET TRAY
B064/B065 CONSTANT ADD PAPER / RESET TRAY
B070/B071 ERROR MESSAGES

B070/B071 CANNOT PRINT ACROSS NETWORK

B132/B200 PARTS
B132/B200 PARTS
B132/B200 CONTROLLER CONFIG/INSTALL
B132/B200 INSTALLATION QUESTIONS
B140-B143/B163/B228 CONSTANT ADD PAPER / RESET TRAY
B140-B143/B163/B228 VM CARD INSTALLATION
B140-B143/B163/B228 SC 997
B140-B143/B163/B228 SC 521
B140-B143/B163/B228 SC 521
B140-B143/B163/B228 CONSTANT ADD PAPER / RESET TRAY
B234/B235/B236 SC 990
B234/B235/B236 CONTROLLER CONFIG/INSTALL
B234/B235/B236 WIM ISSUES
B234/B235/B236 INTERNAL LCT DOES NOT LIFT
B234/B235/B236 SC 966
B234/B235/B236 CONSTANT ADD PAPER / RESET TRAY
Product Family Problem Desc
B234/B235/B236 JAM CODE 123

B246/B248/B249 DEAD MACHINE, NO OPERATION


B246/B248/B249 CONTROLLER CONFIG/INSTALL
B246/B248/B249 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
B246/B248/B249 JAM CODE 016
B246/B248/B249 WIM ISSUES
B246/B248/B249 CONSTANT ADD PAPER / RESET TRAY
B246/B248/B249 JITTER/BANDING
C231/C237/C238/C248 KEY COUNTER INFORMATION
D009/D011/D012/D013 KEY COUNTER INFORMATION

D009/D011/D012/D013 KEY COUNTER INFORMATION

D009/D011/D012/D013 KEY COUNTER INFORMATION

D014/D015 @ REMOTE
D014/D015 FIERY
D014/D015 SC 437
D014/D015 CONTROLLER CONFIG/INSTALL
D014/D015 SUPPLIES
D014/D015 SCANNER CONFIGURATION
D014/D015 USER TOOLS
D014/D015 LIGHT/FADED IMAGE
D014/D015 OVERTONING ALL COLORS
D014/D015 OVERTONING
D014/D015 TONER WASTE / SPILL / LEAK
D014/D015 FIERY

D014/D015 CONSTANT ADD PAPER / RESET TRAY


D016 SC 450
D016 FUSER WEB MESSAGE
D016 FUSER WEB ISSUES
D016 CONSTANT ADD PAPER / RESET TRAY
D016 SC 479
Product Family Problem Desc
D017/D018/D019/D020 0-21

D027/D029 NO DIAL TONE


D027/D029 NO DIAL TONE
D027/D029 NO DIAL TONE
D027/D029 BLANK DISPLAY
D052/D053/D054 SC 515
D052/D053/D054 SC 740
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D052/D053/D054 SC 543
D052/D053/D054 JAM CODE 014
D052/D053/D054 WIM ISSUES
D052/D053/D054 WIM ISSUES
D052/D053/D054 CONSTANT ADD PAPER / RESET TRAY
D052/D053/D054 WIM ISSUES
D059/D060/D061 CONTROLLER CONFIG/INSTALL
D059/D060/D061 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D059/D060/D061 WIM ISSUES
D059/D060/D061 CONSTANT ADD PAPER / RESET TRAY
D059/D060/D061 JAM CODE 123

D062/D063/D065/D066 CONTROLLER CONFIG/INSTALL

D062/D063/D065/D066 PRINT JOB INTERRUPTED

D062/D063/D065/D066 SC 650

D062/D063/D065/D066 WIM ISSUES

D062/D063/D065/D066 CONSTANT ADD PAPER / RESET TRAY

D062/D063/D065/D066 WIM ISSUES

D062/D063/D065/D066 FACSIMILE FEATURES

D078/D079 CONTROLLER CONFIG/INSTALL


Product Family Problem Desc
D078/D079 SUPPLY YIELD
D078/D079 FIERY
D078/D079 CONSTANT ADD PAPER / RESET TRAY
D091/D092 NUMBER OF RINGS UNTIL CALL IS DETECTED
D101/D102/D103 TONER WASTE / SPILL / LEAK
D101/D102/D103 POOR STACKING IN SHIFT TRAY
D101/D102/D103 KEY COUNTER INFORMATION
D101/D102/D103 SC 816
D101/D102/D103 CONTROLLER CONFIG/INSTALL
D101/D102/D103 WIM ISSUES
D101/D102/D103 SC 705
D101/D102/D103 CONSTANT ADD PAPER / RESET TRAY
G126 CONSTANT ADD PAPER / RESET TRAY
G148 CONSTANT ADD PAPER / RESET TRAY
G152 SKEWED IMAGE
G155 SC XX
G178 BOOKLETMAKER SERVICE CODES
G178 CONSTANT ADD PAPER / RESET TRAY
M002/M003/M004 CONTROLLER CONFIG/INSTALL
M002/M003/M004 CONSTANT ADD PAPER / RESET TRAY
B147/B149/B190 PRINT CONTROLLER/NIB
B222/B224/G878 ADD STAPLE INDICATION
B234/B235/B236 SCANNER OPTION NOT RECOGNIZED
D009/D011/D012/D013 DISTORTED IMAGE-DIGITIZED

D014/D015 LINES BLACK / LEAD TO TRAIL


D016 FIERY
D052/D053/D054 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D059/D060/D061 OS SYSTEM ERRORS
D059/D060/D061 TD INITIALIZATION ERROR
D062/D063/D065/D066 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B003/B004/B006/B007 JAM CODE 014
Product Family Problem Desc
B003/B004/B006/B007 JAM CODE 014

B003/B004/B006/B007 JAM CODE 014

B003/B004/B006/B007 JAM CODE 014


B003/B004/B006/B007 JAM CODE 014
B003/B004/B006/B007 JAM CODE 014
B003/B004/B006/B007 JAM CODE 014
B064/B065 SC 610
B140-B143/B163/B228 SC 610
B295/B297 ADD STAPLE INDICATION
B295/B297 ADD STAPLE INDICATION
B295/B297 ADD STAPLE INDICATION
D009/D011/D012/D013 INSTALLATION QUESTIONS

D023/D025 15-01
D023/D025 15-01
D023/D025 15-01
D052/D053/D054 WIM ISSUES
D081/D082 CONTROLLER CONFIG/INSTALL
G178 DISTORTED IMAGE
D014/D015 PLEASE WAIT FUSER UP TO TEMP
D014/D015 PLEASE WAIT FUSER UP TO TEMP
D059/D060/D061 PUNCH QUESTIONS
D059/D060/D061 PUNCH QUESTIONS
G178 SET IS FOLDED INCORRECTLY
B132/B200 PARTS
B140-B143/B163/B228 SC 101
B205/B209 SC 545
B222/B224/G878 DF VARYING REGISTRATION
B222/B224/G878 DF VARYING REGISTRATION
B230/B237 WIRELESS NOT WORKING
B230/B237 WIRELESS NOT WORKING
D009/D011/D012/D013 ADD TONER CONDITION
Product Family Problem Desc
D014/D015 SC 627
D014/D015 THROUGH PUT QUESTIONS
D046/D049 SC 543
D046/D049 SC 543
D046/D049 SC 543
D052/D053/D054 DJ 04
D062/D063/D065/D066 JAM CODE 023

D078/D079 SC 396
D084/D085 TX PROBLEM
B246/B248/B249 PARTS
D017/D018/D019/D020 SC 547

D017/D018/D019/D020 SC 547

D027/D029 PLEASE WAIT FUSER UP TO TEMP

D027/D029 PLEASE WAIT FUSER UP TO TEMP


D062/D063/D065/D066 SC 141

D062/D063/D065/D066 SC 141

D062/D063/D065/D066 SC 141

D062/D063/D065/D066 SC 142

D062/D063/D065/D066 SC 142

D062/D063/D065/D066 SC 142

D062/D063/D065/D066 SC 142

D062/D063/D065/D066 SC 142

D062/D063/D065/D066 SC 143
Product Family Problem Desc
D062/D063/D065/D066 SC 143

D062/D063/D065/D066 SC 143

D062/D063/D065/D066 SC 143

D062/D063/D065/D066 SC 143

D062/D063/D065/D066 SC 143

D062/D063/D065/D066 SC 143

D062/D063/D065/D066 SC 143

D062/D063/D065/D066 SC 143

D062/D063/D065/D066 SC 161

D062/D063/D065/D066 SC 161

D062/D063/D065/D066 SC 161

D062/D063/D065/D066 SC 165

D062/D063/D065/D066 SC 165

D062/D063/D065/D066 SC 181

D062/D063/D065/D066 SC 181

D062/D063/D065/D066 SC 181

D062/D063/D065/D066 SC 181

D062/D063/D065/D066 SC 182

D062/D063/D065/D066 SC 182

D062/D063/D065/D066 SC 182
Product Family Problem Desc
D062/D063/D065/D066 SC 185

D062/D063/D065/D066 SC 186

D062/D063/D065/D066 SC 187

D062/D063/D065/D066 SC 189

D062/D063/D065/D066 SC 189

D062/D063/D065/D066 SC 195

D062/D063/D065/D066 SC 202

D062/D063/D065/D066 SC 202

D062/D063/D065/D066 SC 203

D062/D063/D065/D066 SC 203

D062/D063/D065/D066 SC 203

D062/D063/D065/D066 SC 204

D062/D063/D065/D066 SC 204

D062/D063/D065/D066 SC 204

D062/D063/D065/D066 SC 205

D062/D063/D065/D066 SC 205

D062/D063/D065/D066 SC 205

D062/D063/D065/D066 SC 220

D062/D063/D065/D066 SC 221

D062/D063/D065/D066 SC 221
Product Family Problem Desc
D062/D063/D065/D066 SC 221

D062/D063/D065/D066 SC 221

D062/D063/D065/D066 SC 230

D062/D063/D065/D066 SC 230

D062/D063/D065/D066 SC 230

D062/D063/D065/D066 SC 231

D062/D063/D065/D066 SC 240

D062/D063/D065/D066 SC 240

D062/D063/D065/D066 SC 300

D062/D063/D065/D066 SC 303

D062/D063/D065/D066 SC 303

D062/D063/D065/D066 SC 304

D062/D063/D065/D066 SC 304

D062/D063/D065/D066 SC 304

D062/D063/D065/D066 SC 305

D062/D063/D065/D066 SC 305

D062/D063/D065/D066 SC 306

D062/D063/D065/D066 SC 310

D062/D063/D065/D066 SC 310

D062/D063/D065/D066 SC 310
Product Family Problem Desc
D062/D063/D065/D066 SC 310

D062/D063/D065/D066 SC 310

D062/D063/D065/D066 SC 311

D062/D063/D065/D066 SC 311

D062/D063/D065/D066 SC 311

D062/D063/D065/D066 SC 311

D062/D063/D065/D066 SC 311

D062/D063/D065/D066 SC 312

D062/D063/D065/D066 SC 312

D062/D063/D065/D066 SC 312

D062/D063/D065/D066 SC 312

D062/D063/D065/D066 SC 312

D062/D063/D065/D066 SC 312

D062/D063/D065/D066 SC 314

D062/D063/D065/D066 SC 314

D062/D063/D065/D066 SC 314

D062/D063/D065/D066 SC 314

D062/D063/D065/D066 SC 314

D062/D063/D065/D066 SC 315

D062/D063/D065/D066 SC 315
Product Family Problem Desc
D062/D063/D065/D066 SC 315

D062/D063/D065/D066 SC 315

D062/D063/D065/D066 SC 315

D062/D063/D065/D066 SC 316

D062/D063/D065/D066 SC 316

D062/D063/D065/D066 SC 316

D062/D063/D065/D066 SC 316

D062/D063/D065/D066 SC 316

D062/D063/D065/D066 SC 317

D062/D063/D065/D066 SC 317

D062/D063/D065/D066 SC 317

D062/D063/D065/D066 SC 317

D062/D063/D065/D066 SC 317

D062/D063/D065/D066 SC 317

D062/D063/D065/D066 SC 340

D062/D063/D065/D066 SC 340

D062/D063/D065/D066 SC 340

D062/D063/D065/D066 SC 340

D062/D063/D065/D066 SC 341

D062/D063/D065/D066 SC 341
Product Family Problem Desc
D062/D063/D065/D066 SC 341

D062/D063/D065/D066 SC 341

D062/D063/D065/D066 SC 342

D062/D063/D065/D066 SC 342

D062/D063/D065/D066 SC 342

D062/D063/D065/D066 SC 350

D062/D063/D065/D066 SC 350

D062/D063/D065/D066 SC 350

D062/D063/D065/D066 SC 350

D062/D063/D065/D066 SC 350

D062/D063/D065/D066 SC 351

D062/D063/D065/D066 SC 351

D062/D063/D065/D066 SC 351

D062/D063/D065/D066 SC 351

D062/D063/D065/D066 SC 351

D062/D063/D065/D066 SC 352

D062/D063/D065/D066 SC 352

D062/D063/D065/D066 SC 352

D062/D063/D065/D066 SC 352

D062/D063/D065/D066 SC 352
Product Family Problem Desc
D062/D063/D065/D066 SC 353

D062/D063/D065/D066 SC 353

D062/D063/D065/D066 SC 353

D062/D063/D065/D066 SC 353

D062/D063/D065/D066 SC 353

D062/D063/D065/D066 SC 354

D062/D063/D065/D066 SC 354

D062/D063/D065/D066 SC 354

D062/D063/D065/D066 SC 354

D062/D063/D065/D066 SC 354

D062/D063/D065/D066 SC 355

D062/D063/D065/D066 SC 355

D062/D063/D065/D066 SC 355

D062/D063/D065/D066 SC 355

D062/D063/D065/D066 SC 355

D062/D063/D065/D066 SC 355

D062/D063/D065/D066 SC 401

D062/D063/D065/D066 SC 401

D062/D063/D065/D066 SC 402

D062/D063/D065/D066 SC 402
Product Family Problem Desc
D062/D063/D065/D066 SC 430

D062/D063/D065/D066 SC 430

D062/D063/D065/D066 SC 440

D062/D063/D065/D066 SC 440

D062/D063/D065/D066 SC 441

D062/D063/D065/D066 SC 441

D062/D063/D065/D066 SC 490

D062/D063/D065/D066 SC 496

D062/D063/D065/D066 SC 496

D062/D063/D065/D066 SC 497

D062/D063/D065/D066 SC 500

D062/D063/D065/D066 SC 500

D062/D063/D065/D066 SC 500

D062/D063/D065/D066 SC 500

D062/D063/D065/D066 SC 500

D062/D063/D065/D066 SC 502

D062/D063/D065/D066 SC 502

D062/D063/D065/D066 SC 502

D062/D063/D065/D066 SC 502

D062/D063/D065/D066 SC 503
Product Family Problem Desc
D062/D063/D065/D066 SC 503

D062/D063/D065/D066 SC 503

D062/D063/D065/D066 SC 504

D062/D063/D065/D066 SC 504

D062/D063/D065/D066 SC 504

D062/D063/D065/D066 SC 504

D062/D063/D065/D066 SC 504

D062/D063/D065/D066 SC 507

D062/D063/D065/D066 SC 507

D062/D063/D065/D066 SC 507

D062/D063/D065/D066 SC 515

D062/D063/D065/D066 SC 515

D062/D063/D065/D066 SC 515

D062/D063/D065/D066 SC 515

D062/D063/D065/D066 SC 515

D062/D063/D065/D066 SC 520

D062/D063/D065/D066 SC 520

D062/D063/D065/D066 SC 520

D062/D063/D065/D066 SC 520

D062/D063/D065/D066 SC 520
Product Family Problem Desc
D062/D063/D065/D066 SC 520

D062/D063/D065/D066 SC 520

D062/D063/D065/D066 SC 520

D062/D063/D065/D066 SC 531

D062/D063/D065/D066 SC 531

D062/D063/D065/D066 SC 531

D062/D063/D065/D066 SC 541

D062/D063/D065/D066 SC 541

D062/D063/D065/D066 SC 541

D062/D063/D065/D066 SC 542

D062/D063/D065/D066 SC 542

D062/D063/D065/D066 SC 542

D062/D063/D065/D066 SC 543

D062/D063/D065/D066 SC 544

D062/D063/D065/D066 SC 544

D062/D063/D065/D066 SC 544

D062/D063/D065/D066 SC 545

D062/D063/D065/D066 SC 545

D091/D092 DRIVERS
D091/D092 DRIVERS
D101/D102/D103 FUSING EXIT ISSUES
Product Family Problem Desc
B070/B071 SC 704
B234/B235/B236 SP MODES
D052/D053/D054 SC 623
D062/D063/D065/D066 NO DIAL TONE

D062/D063/D065/D066 JAM CODE 057

D101/D102/D103 SD CARD QUESTIONS


G148 JAM CODE 069
G152 SC XX
G178 CONTROLLER CONFIG/INSTALL

B222/B224/G878 SC 529

B230/B237 SC 443
D009/D011/D012/D013 FUSING SET SIGNAL DISPLAYED

D014/D015 CONTROLLER CONFIG/INSTALL


D017/D018/D019/D020 PRINT OPTION NOT RECOGNIZED

D027/D029 MAC PRINTING


D062/D063/D065/D066 SC 670

D062/D063/D065/D066 SC 670

D062/D063/D065/D066 SC 670

D062/D063/D065/D066 SC 868

D062/D063/D065/D066 SC 868

D062/D063/D065/D066 SC 868

D062/D063/D065/D066 USER TOOLS

D062/D063/D065/D066 STAPLE POSITION


Product Family Problem Desc
D062/D063/D065/D066 PRINT JOB NOT PRINTING

D067/D068/D069/D072 SC 870

D078/D079 ADD STAPLE INDICATION


D101/D102/D103 SC 320
A229 CANNOT PRINT ACROSS NETWORK
B132/B200 SMARTNET MONITOR CONFIG/INSTALL
B140-B143/B163/B228 SMARTNET MONITOR CONFIG/INSTALL
B234/B235/B236 SMARTNET MONITOR CONFIG/INSTALL
B246/B248/B249 SMARTNET MONITOR CONFIG/INSTALL
B264/B265 PARTS
B264/B265 PARTS
B264/B265 PARTS
B264/B265 PARTS
B264/B265 PARTS
B264/B265 PARTS
B264/B265 PARTS
B264/B265 PARTS
B264/B265 PARTS
B264/B265 PARTS
D014/D015 SMARTNET MONITOR CONFIG/INSTALL
D014/D015 SCANNER OPTION NOT RECOGNIZED
D016 SC 344
D023/D025 SC 723
D023/D025 SC 723
D052/D053/D054 SMARTNET MONITOR CONFIG/INSTALL
D052/D053/D054 NO TX/RX
D052/D053/D054 NO TX/RX
D059/D060/D061 SMARTNET MONITOR CONFIG/INSTALL
D062/D063/D065/D066 SC 542

D062/D063/D065/D066 SMARTNET MONITOR CONFIG/INSTALL


Product Family Problem Desc
D062/D063/D065/D066 SC 542

D101/D102/D103 SMARTNET MONITOR CONFIG/INSTALL


G152 SC XX
A294/A295 SC 323
A294/A295 SC 323
B234/B235/B236 FINISHER - STACKING POORLY ON SHIFT TRAY

B234/B235/B236 PARTS
D009/D011/D012/D013 SC 670

D014/D015 MEMORY QUESTIONS


D014/D015 JAM CODE 005
D059/D060/D061 SCANNER FUNCTIONS

D062/D063/D065/D066 SCAN ROUTER CONFIG/INSTALL

D062/D063/D065/D066 SC 552

D062/D063/D065/D066 SC 552

D062/D063/D065/D066 SC 553

D062/D063/D065/D066 SC 553

D062/D063/D065/D066 SC 553

D062/D063/D065/D066 SC 557

D062/D063/D065/D066 SC 559

D062/D063/D065/D066 SC 569

D062/D063/D065/D066 SC 569

D062/D063/D065/D066 SC 590

D062/D063/D065/D066 SC 590
Product Family Problem Desc
D062/D063/D065/D066 SC 590

D062/D063/D065/D066 SC 599

D062/D063/D065/D066 SC 621

D062/D063/D065/D066 SC 623

D062/D063/D065/D066 SC 626

D062/D063/D065/D066 SC 627

D062/D063/D065/D066 SC 632

D062/D063/D065/D066 SC 633

D062/D063/D065/D066 SC 634

D062/D063/D065/D066 SC 635

D062/D063/D065/D066 SC 636

D062/D063/D065/D066 SC 636

D062/D063/D065/D066 SC 636

D062/D063/D065/D066 SC 636

D062/D063/D065/D066 SC 641

D062/D063/D065/D066 SC 641

D062/D063/D065/D066 SC 651

D062/D063/D065/D066 SC 671

D091/D092 NETWORK ERRORS

D091/D092 NETWORK ERRORS


B222/B224/G878 SC 548
Product Family Problem Desc
D009/D011/D012/D013 JAM A

D009/D011/D012/D013 JAM B

D009/D011/D012/D013 JAM C

D027/D029 PM COUNTER QUESTIONS


D052/D053/D054 PRINT JOB NOT PRINTING
D062/D063/D065/D066 SC 701

D062/D063/D065/D066 SC 701

D062/D063/D065/D066 SC 701

D062/D063/D065/D066 SC 701

D062/D063/D065/D066 SC 705

D062/D063/D065/D066 SC 705

D062/D063/D065/D066 SC 705

D062/D063/D065/D066 SC 720

D062/D063/D065/D066 SC 720

D062/D063/D065/D066 SC 720

D062/D063/D065/D066 SC 724

D062/D063/D065/D066 SC 724

D062/D063/D065/D066 SC 724

D062/D063/D065/D066 SC 724

D062/D063/D065/D066 SC 725

D062/D063/D065/D066 SC 725
Product Family Problem Desc
D062/D063/D065/D066 SC 725

D062/D063/D065/D066 SC 726

D062/D063/D065/D066 SC 726

D062/D063/D065/D066 SC 726

D062/D063/D065/D066 SC 727

D062/D063/D065/D066 SC 727

D062/D063/D065/D066 SC 727

D062/D063/D065/D066 SC 727

D062/D063/D065/D066 SC 728

D062/D063/D065/D066 SC 728

D062/D063/D065/D066 SC 728

D062/D063/D065/D066 SC 728

D062/D063/D065/D066 SC 740

D062/D063/D065/D066 SC 740

D062/D063/D065/D066 SC 740

D062/D063/D065/D066 SC 742

D062/D063/D065/D066 SC 742

D062/D063/D065/D066 SC 742

D062/D063/D065/D066 SC 742

D062/D063/D065/D066 SC 743
Product Family Problem Desc
D062/D063/D065/D066 SC 743

D062/D063/D065/D066 SC 743

D101/D102/D103 SC 795
G150/G151 E 218
B147/B149/B190 SC 865
B147/B149/B190 SC 865
B222/B224/G878 WIRELESS NOT WORKING
B264/B265 CSS PROBLEM RDS SYSTEM
D014/D015 JITTER/BANDING

D016 JAM CODE 039


D052/D053/D054 SCANNING DOES NOT FUNCTION
D052/D053/D054 WIM ISSUES
D052/D053/D054 E 32
D062/D063/D065/D066 THROUGH PUT QUESTIONS

D062/D063/D065/D066 15-01

D062/D063/D065/D066 SC 744

D062/D063/D065/D066 SC 744

D062/D063/D065/D066 SC 744

D062/D063/D065/D066 SC 745

D062/D063/D065/D066 SC 745

D062/D063/D065/D066 SC 745

D062/D063/D065/D066 SC 745

D062/D063/D065/D066 SC 746

D062/D063/D065/D066 SC 746
Product Family Problem Desc
D062/D063/D065/D066 SC 746

D062/D063/D065/D066 SC 746

D062/D063/D065/D066 SC 746

D062/D063/D065/D066 SC 747

D062/D063/D065/D066 SC 747

D062/D063/D065/D066 SC 747

D062/D063/D065/D066 SC 747

D062/D063/D065/D066 SC 747

D062/D063/D065/D066 SC 748

D062/D063/D065/D066 SC 748

D062/D063/D065/D066 SC 748

D062/D063/D065/D066 SC 748

D062/D063/D065/D066 SC 748

D062/D063/D065/D066 SC 753

D062/D063/D065/D066 SC 753

D062/D063/D065/D066 SC 753

D062/D063/D065/D066 SC 755

D062/D063/D065/D066 SC 755

D062/D063/D065/D066 SC 755

D062/D063/D065/D066 SC 755
Product Family Problem Desc
D062/D063/D065/D066 SC 755

D062/D063/D065/D066 SC 760

D062/D063/D065/D066 SC 760

D062/D063/D065/D066 SC 761

D062/D063/D065/D066 SC 761

D062/D063/D065/D066 SC 761

D062/D063/D065/D066 SC 761

D062/D063/D065/D066 SC 763

D062/D063/D065/D066 SC 764

D062/D063/D065/D066 SC 765

D062/D063/D065/D066 SC 765

D062/D063/D065/D066 SC 766

D062/D063/D065/D066 SC 766

D062/D063/D065/D066 SC 767

D062/D063/D065/D066 SC 767

D062/D063/D065/D066 SC 767

D062/D063/D065/D066 SC 770

D062/D063/D065/D066 SC 770

D062/D063/D065/D066 SC 770

D062/D063/D065/D066 SC 775
Product Family Problem Desc
D062/D063/D065/D066 SC 775

D062/D063/D065/D066 SC 775

D062/D063/D065/D066 SC 775

D062/D063/D065/D066 SC 775

D062/D063/D065/D066 SC 776

D062/D063/D065/D066 SC 776

D062/D063/D065/D066 SC 776

D062/D063/D065/D066 SC 776

D062/D063/D065/D066 SC 776

D062/D063/D065/D066 SC 778

D062/D063/D065/D066 SC 778

D062/D063/D065/D066 SC 778

D062/D063/D065/D066 SC 778

D062/D063/D065/D066 SC 778

D062/D063/D065/D066 SC 778

D062/D063/D065/D066 SC 779

D062/D063/D065/D066 SC 779

D062/D063/D065/D066 SC 779

D062/D063/D065/D066 SC 780

D062/D063/D065/D066 SC 780
Product Family Problem Desc
D062/D063/D065/D066 SC 780

D062/D063/D065/D066 SC 781

D062/D063/D065/D066 SC 781

D062/D063/D065/D066 SC 781

D062/D063/D065/D066 SC 782

D062/D063/D065/D066 SC 782

D062/D063/D065/D066 SC 782

D062/D063/D065/D066 SC 782

D062/D063/D065/D066 SC 781

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783
Product Family Problem Desc
D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 783

D062/D063/D065/D066 SC 784

D062/D063/D065/D066 SC 785

D062/D063/D065/D066 SC 786

D062/D063/D065/D066 SC 789

D062/D063/D065/D066 SC 789

D062/D063/D065/D066 SC 790

D062/D063/D065/D066 SC 790

D062/D063/D065/D066 SC 817
Product Family Problem Desc
D062/D063/D065/D066 SC 817

G060/G080/G082 SC 828
G060/G080/G082 SC 828
G148 SP MODES ARE IN JAPENESE
B264/B265 SUPPLIES
C272 CONTROLLER CONFIG/INSTALL
D014/D015 FAX FORWARDING QUESTIONS
D016 JAM CODE 039
D016 PRINT OPTION NOT RECOGNIZED
D016 FIERY
D052/D053/D054 CANNOT PRINT FROM LOCAL PC/PORT
D062/D063/D065/D066 SRAM ERROR

D062/D063/D065/D066 SC 819

D062/D063/D065/D066 SC 819

D062/D063/D065/D066 SC 819

D062/D063/D065/D066 SC 820

D062/D063/D065/D066 SC 820

D062/D063/D065/D066 SC 820

D062/D063/D065/D066 SC 821

D062/D063/D065/D066 SC 821

D062/D063/D065/D066 SC 822

D062/D063/D065/D066 SC 822

D062/D063/D065/D066 SC 822

D062/D063/D065/D066 SC 823
Product Family Problem Desc
D062/D063/D065/D066 SC 823

D062/D063/D065/D066 SC 824

D062/D063/D065/D066 SC 824

D062/D063/D065/D066 SC 824

D062/D063/D065/D066 SC 824

D062/D063/D065/D066 SC 829

D062/D063/D065/D066 SC 829

D062/D063/D065/D066 SC 833

D062/D063/D065/D066 SC 833

D062/D063/D065/D066 SC 834

D062/D063/D065/D066 SC 834

D062/D063/D065/D066 SC 834

D062/D063/D065/D066 SC 838

D062/D063/D065/D066 SC 851

D062/D063/D065/D066 SC 851

D078/D079 COUNTER ISSUES


D081/D082 PARTS

D101/D102/D103 SC 601
B222/B224/G878 SC 532
B222/B224/G878 SC 532
D009/D011/D012/D013 FUSER WEB MESSAGE

D010 SC 982
Product Family Problem Desc
D062/D063/D065/D066 SCAN TO FOLDER

D062/D063/D065/D066 BLANK DISPLAY

G147 SC 541
G147 SC 541
G147 SC 541
B234/B235/B236 PLEASE WAIT - NO FUSER LAMPS
D084/D085 SC 990
B010/B188 SC 670
B010/B188 SC 670
B010/B188 SC 670
B064/B065 SC 863
B070/B071 SUPPLIES
B132/B200 @ REMOTE
B230/B237 SC 855
B230/B237 SC 855
B230/B237 SC 855
B234/B235/B236 PASSWORDS
B246/B248/B249 USER TOOLS
B246/B248/B249 FAX OPTION NOT RECOGNIZED

B246/B248/B249 FAX FORWARDING QUESTIONS


C235/C244 SP MODES ARE IN JAPENESE

C262/C265 JAM B

D009/D011/D012/D013 INSTALLATION QUESTIONS

D014/D015 @ REMOTE
D014/D015 SC 670
D014/D015 ADDRESS BOOK

D016 SPOTS-WHITE
D016 SC 925
D052/D053/D054 SUPPLIES
Product Family Problem Desc
D052/D053/D054 SC 555
D059/D060/D061 ERRATIC FINISHER OPERATION
D059/D060/D061 SUPPLIES
D059/D060/D061 SPECIFICATIONS
D062/D063/D065/D066 THROUGH PUT QUESTIONS

D062/D063/D065/D066 SCANNER FUNCTIONS

D062/D063/D065/D066 SC 853

D062/D063/D065/D066 SC 854

D062/D063/D065/D066 SC 855

D062/D063/D065/D066 SC 856

D062/D063/D065/D066 SC 857

D062/D063/D065/D066 SC 858

D062/D063/D065/D066 SC 858

D062/D063/D065/D066 SC 858

D062/D063/D065/D066 SC 858

D062/D063/D065/D066 SC 858

D062/D063/D065/D066 SC 859

D062/D063/D065/D066 SC 859

D062/D063/D065/D066 SC 859

D062/D063/D065/D066 SC 859

D062/D063/D065/D066 SC 862
Product Family Problem Desc
D062/D063/D065/D066 SC 862

D081/D082 USER TOOLS


D081/D082 USER TOOLS
D081/D082 PRINT JOB NOT PRINTING
D091/D092 DOG EARS
D101/D102/D103 SC 795

G133 SC 533
G133 SC 533
G178 BOOKLETMAKER SERVICE CODES
G178 FIERY
M002/M003/M004 THROUGH PUT QUESTIONS
M078/D097 JAM CODE 036
D016 SC 797-18
D052/D053/D054 SC 550
D062/D063/D065/D066 PRINT JOB NOT PRINTING

D062/D063/D065/D066 SC 925

D062/D063/D065/D066 CONTROLLER CONFIG/INSTALL

D062/D063/D065/D066 PRINT JOB NOT PRINTING

D062/D063/D065/D066 JAVA INSTALLATION

D062/D063/D065/D066 PRINT JOB NOT PRINTING

D062/D063/D065/D066 SC 555

D062/D063/D065/D066 SC 864

D062/D063/D065/D066 SC 867

D062/D063/D065/D066 SC 872

D062/D063/D065/D066 SC 873
Product Family Problem Desc
D062/D063/D065/D066 SC 874

D062/D063/D065/D066 SC 874

D062/D063/D065/D066 SC 875

D062/D063/D065/D066 SC 877

D062/D063/D065/D066 SC 877

D062/D063/D065/D066 SC 878

D062/D063/D065/D066 SC 880

D062/D063/D065/D066 SC 910

D062/D063/D065/D066 SC 911

D062/D063/D065/D066 SC 912

D062/D063/D065/D066 SC 913

D062/D063/D065/D066 SC 914

D062/D063/D065/D066 SC 919

D062/D063/D065/D066 SC 920

D062/D063/D065/D066 SC 920

D062/D063/D065/D066 SC 921

D062/D063/D065/D066 SC 953

D062/D063/D065/D066 SC 954

D062/D063/D065/D066 SC 955

D062/D063/D065/D066 SC 863
Product Family Problem Desc
D084/D085 FAX OPTION NOT RECOGNIZED
D084/D085 SC 141
D084/D085 SC 141
M002/M003/M004 WIM ISSUES
B205/B209 SC 548
B262/B284/B288/B292 NOISE

D007/D008 15-01
D014/D015 SC 997
D016 SC 479
D023/D025 PUNCH JAM
D037/D038/D041 DJ 03
D046/D049 POOR FUSING
D062/D063/D065/D066 SC 964

D062/D063/D065/D066 SC 984

D062/D063/D065/D066 SC 984

D062/D063/D065/D066 SC 984

D062/D063/D065/D066 SC 984

D062/D063/D065/D066 SC 985

D062/D063/D065/D066 SC 985

D062/D063/D065/D066 SC 985

D062/D063/D065/D066 SC 986

D062/D063/D065/D066 SC 986

D062/D063/D065/D066 SC 986

D062/D063/D065/D066 SC 992
Product Family Problem Desc
D062/D063/D065/D066 SC 994

D062/D063/D065/D066 SC 997

D062/D063/D065/D066 SC 998

D062/D063/D065/D066 SC 998

D062/D063/D065/D066 SC 998

D062/D063/D065/D066 JAM CODE 003

D062/D063/D065/D066 JAM CODE 004

D062/D063/D065/D066 JAM CODE 005

D062/D063/D065/D066 JAM CODE 006

D062/D063/D065/D066 JAM CODE 007

D062/D063/D065/D066 JAM CODE 008

D062/D063/D065/D066 JAM CODE 009

D062/D063/D065/D066 JAM CODE 010

D062/D063/D065/D066 JAM CODE 011

D062/D063/D065/D066 JAM CODE 012

D062/D063/D065/D066 JAM CODE 014

D062/D063/D065/D066 JAM CODE 015

D062/D063/D065/D066 JAM CODE 020

D062/D063/D065/D066 JAM CODE 021

D062/D063/D065/D066 JAM CODE 022


Product Family Problem Desc
D062/D063/D065/D066 JAM CODE 023

D062/D063/D065/D066 JAM CODE 024

D062/D063/D065/D066 JAM CODE 034

D062/D063/D065/D066 JAM CODE 045

D062/D063/D065/D066 JAM CODE 046

D062/D063/D065/D066 JAM CODE 053

D062/D063/D065/D066 JAM CODE 054

D062/D063/D065/D066 JAM CODE 055

D062/D063/D065/D066 JAM CODE 056

D062/D063/D065/D066 JAM CODE 058

D062/D063/D065/D066 JAM CODE 059

D062/D063/D065/D066 JAM CODE 060

D062/D063/D065/D066 JAM CODE 061

D062/D063/D065/D066 JAM CODE 066

D062/D063/D065/D066 JAM CODE 072

D062/D063/D065/D066 JAM CODE 084

D062/D063/D065/D066 JAM CODE 101

D062/D063/D065/D066 JAM CODE 102

D062/D063/D065/D066 JAM CODE 104

D062/D063/D065/D066 JAM CODE 106


Product Family Problem Desc
D062/D063/D065/D066 JAM CODE 109

D062/D063/D065/D066 JAM CODE 110

D062/D063/D065/D066 JAM CODE 112

D062/D063/D065/D066 JAM CODE 115

D062/D063/D065/D066 JAM CODE 116

D062/D063/D065/D066 JAM CODE 121

D062/D063/D065/D066 JAM CODE 122

D062/D063/D065/D066 JAM CODE 123

D062/D063/D065/D066 JAM CODE 124

D062/D063/D065/D066 JAM CODE 125

D067/D068/D069/D072 15-03

D078/D079 GBC FIRMWARE & HARDWARE


CONFIGURATIONS
D078/D079 DEVELOPER AGITATION CODES
D084/D085 SC 901
D084/D085 FAX FEATURE NOT LOADING
D084/D085 REPORTS ON/OFF
G033/G063/G108/G157/ PCU COUNTER QUESTIONS
G162
G160/G161 SC 418
G176/G177 PM COUNTER QUESTIONS
G178 ADD TONER CONDITION
H556/H557 FACSIMILE FEATURES

M016/M017 SC 544

B230/B237 SC 565
Product Family Problem Desc
B230/B237 SC 551
B230/B237 SC 551
B230/B237 SC 552
B230/B237 SC 552
B230/B237 SC 553
B230/B237 SC 553
B230/B237 SC 553
B230/B237 SC 554
B230/B237 SC 554
B230/B237 SC 554
B230/B237 SC 554
B230/B237 SC 555
B230/B237 SC 555
B230/B237 SC 561
B230/B237 SC 561
B230/B237 SC 563
B230/B237 SC 563
B230/B237 SC 563
B230/B237 SC 563
B230/B237 SC 564
B230/B237 SC 564
B230/B237 SC 564
B230/B237 SC 564
B230/B237 SC 565
B230/B237 SC 565
B230/B237 SC 565
B230/B237 SC 551
B230/B237 SC 551
B230/B237 SC 553
B230/B237 SC 553
B230/B237 SC 552
B230/B237 SC 555
B234/B235/B236 COVERS FEEDS OUT OF TIME
B246/B248/B249 SC 317
Product Family Problem Desc
D009/D011/D012/D013 SC 503

D014/D015 DOG EARS


D023/D025 SC 766
D023/D025 SC 766
D023/D025 SC 766
D023/D025 SC 767
D023/D025 SC 767
D023/D025 SC 767
D027/D029 SC 766
D027/D029 SC 767
D027/D029 SC 766
D027/D029 SC 766
D027/D029 SC 766
D027/D029 SC 767
D027/D029 SC 767
D052/D053/D054 SC 620
D059/D060/D061 ENVELOPES
D062/D063/D065/D066 CANNOT SCAN TO E-MAIL

D091/D092 SC 670

G133 SC 681
G133 SC 681
G133 SC 681
G133 SC 681
G133 SC 681
G133 SC 681
M002/M003/M004 JAM CODE 021
M002/M003/M004 JAM CODE 069
B147/B149/B190 SCAN ROUTER CONFIG/INSTALL
B234/B235/B236 SC 492
B234/B235/B236 SC 492
C235/C244 PRINT JOB NOT PRINTING
D016 BOOKLETMAKER SERVICE CODES
Product Family Problem Desc
D027/D029 JAM FUSING
D059/D060/D061 NO PUNCH
D084/D085 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
G178 FIERY
D017/D018/D019/D020 CSS PROBLEM RDS SYSTEM

G130/G131 COLORS MISALIGNED

G130/G131 COLORS MISALIGNED


G130/G131 COLORS MISALIGNED
G147 DEAD MACHINE, NO OPERATION
M035/M036 CANNOT ENTER SP MODES
B132/B200 VM CARD INSTALLATION
B132/B200 MECHANICAL COUNTER NOT ADVANCING
B140-B143/B163/B228 VM CARD INSTALLATION
B178/B180/B202 VM CARD INSTALLATION
B205/B209 VM CARD INSTALLATION
B234/B235/B236 VM CARD INSTALLATION
B246/B248/B249 SC 760
B246/B248/B249 DEAD MACHINE, NO OPERATION
B246/B248/B249 CLOSE DOORS/COVERS INDICATION
B264/B265 VM CARD INSTALLATION
B291/B296 VM CARD INSTALLATION
D007/D008 VM CARD INSTALLATION
D014/D015 VM CARD INSTALLATION
D014/D015 SC 585
D023/D025 VM CARD INSTALLATION
D023/D025 SC 819
D027/D029 VM CARD INSTALLATION
D037/D038/D041 VM CARD INSTALLATION
D046/D049 VM CARD INSTALLATION
D052/D053/D054 VM CARD INSTALLATION
D052/D053/D054 SC 990
D052/D053/D054 SC 990
Product Family Problem Desc
D059/D060/D061 VM CARD INSTALLATION
D059/D060/D061 SC 586
D062/D063/D065/D066 VM CARD INSTALLATION

D067/D068/D069/D072 VM CARD INSTALLATION

G126 VM CARD INSTALLATION


G130/G131 JAVA INSTALLATION
G130/G131 COLORS MISALIGNED
G130/G131 COLORS MISALIGNED
G130/G131 JAVA INSTALLATION
G147 SP MODES ARE IN JAPENESE
G176/G177 VM CARD INSTALLATION
M001 VM CARD INSTALLATION
M002/M003/M004 VM CARD INSTALLATION
M078/D097 FIERY
B051/B052/B156 SC 282
B140-B143/B163/B228 SC 355
B140-B143/B163/B228 SC 355
B222/B224/G878 SC 553
B246/B248/B249 PUNCH QUESTIONS
D037/D038/D041 SC 672
D052/D053/D054 TX PROBLEM
D059/D060/D061 PUNCH HOLE POSITION

D062/D063/D065/D066 SC 555

D062/D063/D065/D066 CANNOT SCAN TO E-MAIL

D062/D063/D065/D066 APS MALFUNCTION

D062/D063/D065/D066 JAM CODE 126

D062/D063/D065/D066 JAM CODE 127

D062/D063/D065/D066 JAM CODE 129


Product Family Problem Desc
D062/D063/D065/D066 JAM CODE 130

D062/D063/D065/D066 JAM CODE 131

D062/D063/D065/D066 JAM CODE 132

D062/D063/D065/D066 JAM CODE 133

D062/D063/D065/D066 JAM CODE 134

D062/D063/D065/D066 JAM CODE 135

D062/D063/D065/D066 JAM CODE 136

D062/D063/D065/D066 JAM CODE 151

D062/D063/D065/D066 JAM CODE 152

D062/D063/D065/D066 JAM CODE 153

D062/D063/D065/D066 JAM CODE 154

D062/D063/D065/D066 JAM CODE 160

D062/D063/D065/D066 JAM CODE 161

D062/D063/D065/D066 JAM CODE 162

D062/D063/D065/D066 JAM CODE 163

D062/D063/D065/D066 JAM CODE 164

D062/D063/D065/D066 JAM CODE 165

D062/D063/D065/D066 JAM CODE 166

D062/D063/D065/D066 JAM CODE 167

D062/D063/D065/D066 JAM CODE 169


Product Family Problem Desc
D062/D063/D065/D066 JAM CODE 170

D062/D063/D065/D066 JAM CODE 171

D062/D063/D065/D066 JAM CODE 173

D062/D063/D065/D066 JAM CODE 174

D062/D063/D065/D066 JAM CODE 175

D062/D063/D065/D066 JAM CODE 176

D062/D063/D065/D066 JAM CODE 201

D062/D063/D065/D066 JAM CODE 202

D062/D063/D065/D066 JAM CODE 203

D062/D063/D065/D066 JAM CODE 204

D062/D063/D065/D066 JAM CODE 205

D062/D063/D065/D066 JAM CODE 169

D062/D063/D065/D066 JAM CODE 170

D062/D063/D065/D066 JAM CODE 171

D062/D063/D065/D066 JAM CODE 172

D062/D063/D065/D066 JAM CODE 173

D062/D063/D065/D066 JAM CODE 174

D062/D063/D065/D066 JAM CODE 175

D062/D063/D065/D066 JAM CODE 176

D062/D063/D065/D066 JAM CODE 177


Product Family Problem Desc
D062/D063/D065/D066 JAM CODE 178

D062/D063/D065/D066 JAM CODE 181

D062/D063/D065/D066 JAM CODE 182

D062/D063/D065/D066 JAM CODE 183

D062/D063/D065/D066 JAM CODE 184

D062/D063/D065/D066 JAM CODE 185

D078/D079 THROUGH PUT QUESTIONS


M002/M003/M004 E 01
M002/M003/M004 E 02
M002/M003/M004 E 03
M002/M003/M004 E 04
M002/M003/M004 E 04
M002/M003/M004 E 04
M002/M003/M004 E 05
M002/M003/M004 E 05
M002/M003/M004 E 05
M002/M003/M004 E 06
M002/M003/M004 E 06
M002/M003/M004 E 07
M002/M003/M004 E 20
M002/M003/M004 E 21
M002/M003/M004 E 21
M002/M003/M004 E 22
M002/M003/M004 E 22
M002/M003/M004 E 23
M002/M003/M004 E 23
M002/M003/M004 E 30
M002/M003/M004 E 30
M002/M003/M004 E 31
M002/M003/M004 E 32
Product Family Problem Desc
M002/M003/M004 E 33
M002/M003/M004 E 34
M002/M003/M004 E 35
M002/M003/M004 E 36
M002/M003/M004 E 36
M002/M003/M004 E 40
M002/M003/M004 E 41
M002/M003/M004 E 42
M002/M003/M004 E 43
M002/M003/M004 E 44
M002/M003/M004 E 44
D067/D068/D069/D072 SC 819

G104/G160/G190 PCU COUNTER QUESTIONS


G152 SC XX
G160/G161 SC 306
G160/G161 SC 306
G160/G161 SC 306
B140-B143/B163/B228 ERRATIC ELECTRICAL PROBLEMS
B222/B224/G878 E 41
B230/B237 COLORS MISALIGNED
B230/B237 COLORS MISALIGNED
B230/B237 COLORS MISALIGNED
B230/B237 COLORS MISALIGNED
B230/B237 TRANSFER BELT ISSUES

B230/B237 COLORS MISALIGNED


B234/B235/B236 JAM CODE 027
D009/D011/D012/D013 TX PROBLEM

D014/D015 FIERY
D016 SC 335
D016 COLORS MISALIGNED
D027/D029 SC 867
D059/D060/D061 SYSTEM
Product Family Problem Desc
D078/D079 SCANNER CONFIGURATION
D091/D092 @ REMOTE
D091/D092 SCANNER CONFIGURATION
D101/D102/D103 SMTP
D101/D102/D103 JAM CODE 027
G147 SC 322
G147 SC 322
G147 SC 322
G147 SC 322
G178 FINISHER NOT RECOGNIZED
B051/B052/B156 VM CARD INSTALLATION
B222/B224/G878 VM CARD INSTALLATION
B229 VM CARD INSTALLATION
B230/B237 VM CARD INSTALLATION
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B246/B248/B249 VM CARD INSTALLATION
B286/B289 VM CARD INSTALLATION
B295/B297 TOUCH SCREEN CALIBRATION
D009/D011/D012/D013 VM CARD INSTALLATION

D016 VM CARD INSTALLATION


D017/D018/D019/D020 VM CARD INSTALLATION

D027/D029 ADD TONER CONDITION


D027/D029 ADD TONER CONDITION

D027/D029 SC 824
D027/D029 ADD TONER CONDITION
Product Family Problem Desc
D027/D029 SC 824
G091/G094/G095/G112- VM CARD INSTALLATION
G116
G104 VM CARD INSTALLATION

G104 VM CARD INSTALLATION

G158 VM CARD INSTALLATION


G160/G161 VM CARD INSTALLATION
G179 VM CARD INSTALLATION
B132/B200 WRINKLED OR CREASED COPIES
C249/C264 E 06
C272 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
D014/D015 SC 225
D017/D018/D019/D020 APS MALFUNCTION

D059/D060/D061 SC 796
D059/D060/D061 SC 796
D091/D092 SC 161
D091/D092 SC 161
D091/D092 SC 559
D091/D092 SC 559
D091/D092 SC 671
D091/D092 SC 995
D091/D092 JAM CODE 102
D091/D092 SC 101
D091/D092 SC 101
D091/D092 SC 101
D091/D092 SC 559
D091/D092 SC 636
D091/D092 SC 636
D091/D092 SC 636
D091/D092 SC 636
D091/D092 SC 770
Product Family Problem Desc
D091/D092 SC 770
D091/D092 SC 820
D091/D092 SC 820
D091/D092 SC 820
D091/D092 SC 820
D091/D092 SC 823
D091/D092 SC 823
D091/D092 SC 826
D091/D092 SC 826
D091/D092 SC 827
D091/D092 SC 827
D091/D092 SC 828
D091/D092 SC 829
D091/D092 SC 829
D091/D092 SC 833
D091/D092 SC 833
D091/D092 SC 835
D091/D092 SC 838
D091/D092 SC 862
D091/D092 SC 862
D091/D092 SC 990
D091/D092 SC 990
D091/D092 SC 991
D091/D092 SC 991
D091/D092 SC 994
M002/M003/M004 E 50
M002/M003/M004 E 51
M002/M003/M004 SC 161
M002/M003/M004 SC 161
M002/M003/M004 SC 195
M002/M003/M004 SC 195
M002/M003/M004 SC 195
M002/M003/M004 SC 202
M002/M003/M004 SC 202
Product Family Problem Desc
M002/M003/M004 SC 202
M002/M003/M004 SC 202
M002/M003/M004 SC 203
M002/M003/M004 SC 203
M002/M003/M004 SC 203
M002/M003/M004 SC 203
M002/M003/M004 SC 204
M002/M003/M004 SC 204
M002/M003/M004 SC 204
M002/M003/M004 SC 204
M002/M003/M004 SC 205
M002/M003/M004 SC 205
M002/M003/M004 SC 205
M002/M003/M004 SC 205
M002/M003/M004 SC 206
M002/M003/M004 SC 206
M002/M003/M004 SC 206
B140-B143/B163/B228 DEAD NO POWER
B246/B248/B249 LAN FAX SPECIFICATIONS / DRIVER SELECTION

C229/C233/C239 SC 05-50
D037/D038/D041 SUPPLY YIELD
D059/D060/D061 ERRATIC FINISHER OPERATION
D062/D063/D065/D066 USER TOOLS

M002/M003/M004 SC 220
M002/M003/M004 SC 220
M002/M003/M004 SC 220
M002/M003/M004 SC 220
M002/M003/M004 SC 220
M002/M003/M004 SC 221
M002/M003/M004 SC 221
M002/M003/M004 SC 221
M002/M003/M004 SC 221
M002/M003/M004 SC 221
Product Family Problem Desc
M002/M003/M004 SC 230
M002/M003/M004 SC 230
M002/M003/M004 SC 231
M002/M003/M004 SC 231
M002/M003/M004 SC 240
M002/M003/M004 SC 240
M002/M003/M004 SC 240
M002/M003/M004 SC 300
M002/M003/M004 SC 300
M002/M003/M004 SC 304
M002/M003/M004 SC 304
M002/M003/M004 SC 305
M002/M003/M004 SC 305
M002/M003/M004 SC 312
M002/M003/M004 SC 312
M002/M003/M004 SC 313
M002/M003/M004 SC 313
M002/M003/M004 SC 344
M002/M003/M004 SC 360
M002/M003/M004 SC 360
M002/M003/M004 SC 360
M002/M003/M004 SC 360
M002/M003/M004 SC 364
M002/M003/M004 SC 364
M002/M003/M004 SC 364
M002/M003/M004 SC 364
M002/M003/M004 SC 368
M002/M003/M004 SC 368
M002/M003/M004 SC 368
M002/M003/M004 SC 368
M002/M003/M004 SC 372
M002/M003/M004 SC 372
M002/M003/M004 SC 372
M002/M003/M004 SC 396
Product Family Problem Desc
M002/M003/M004 SC 396
M002/M003/M004 SC 396
M002/M003/M004 SC 400
M002/M003/M004 SC 400
M002/M003/M004 SC 400
M002/M003/M004 SC 400
M002/M003/M004 SC 400
M002/M003/M004 SC 400
M002/M003/M004 SC 401
M002/M003/M004 SC 401
M002/M003/M004 SC 401
M002/M003/M004 SC 401
M002/M003/M004 SC 401
M002/M003/M004 SC 401
M002/M003/M004 SC 402
M002/M003/M004 SC 402
M002/M003/M004 SC 402
M002/M003/M004 SC 402
M002/M003/M004 SC 402
M002/M003/M004 SC 402
M002/M003/M004 SC 406
M002/M003/M004 SC 406
M002/M003/M004 SC 406
M002/M003/M004 SC 406
M002/M003/M004 SC 406
M002/M003/M004 SC 406
M002/M003/M004 SC 420
M002/M003/M004 SC 420
M002/M003/M004 SC 420
M002/M003/M004 SC 420
M002/M003/M004 SC 424
M002/M003/M004 SC 424
M002/M003/M004 SC 424
M002/M003/M004 SC 428
Product Family Problem Desc
M002/M003/M004 SC 428
M002/M003/M004 SC 428
M002/M003/M004 SC 428
M002/M003/M004 SC 428
M002/M003/M004 SC 428
M002/M003/M004 SC 435
M002/M003/M004 SC 435
M002/M003/M004 SC 437
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 439
M002/M003/M004 SC 439
M002/M003/M004 SC 439
M002/M003/M004 SC 440
M002/M003/M004 SC 440
M002/M003/M004 SC 441
M002/M003/M004 SC 441
M002/M003/M004 SC 441
B147/B149/B190 SC 862
B147/B149/B190 SC 862
B230/B237 DOG EARS
D009/D011/D012/D013 SC 742

G178 FIERY
G179 PM COUNTER QUESTIONS
G179 PM COUNTER QUESTIONS
G179 PM COUNTER QUESTIONS
B089/B093 SC 590
Product Family Problem Desc
B089/B093 SC 590
B089/B093 SC 590
B234/B235/B236 TAB QUESTIONS
B246/B248/B249 SC 342
B246/B248/B249 PARTS
B276/B277 SC 903
D014/D015 DRIVERS

D014/D015 JAM CODE 003


D017/D018/D019/D020 DJ 03

D017/D018/D019/D020 DJ 03

D052/D053/D054 SC 670
D062/D063/D065/D066 SPOTS-BLACK

D062/D063/D065/D066 SCANNER CONFIGURATION

D067/D068/D069/D072 SC 868

D067/D068/D069/D072 SC 868

D067/D068/D069/D072 SC 868

D084/D085 TOUCH SCREEN CALIBRATION


D084/D085 SC 144
D101/D102/D103 SC 670
G148 JAM CODE 149
M040/M041 PASSWORDS
B003/B004/B006/B007 SC 997
B003/B004/B006/B007 SC 997
B003/B004/B006/B007 SC 997
B003/B004/B006/B007 SC 997

B003/B004/B006/B007 SC 997

B003/B004/B006/B007 SC 997
Product Family Problem Desc
B234/B235/B236 JAM CODE 161
B246/B248/B249 OPERATION PANEL, ERRATIC OPERATION
D027/D029 SUPPLIES
D059/D060/D061 SC 320
D084/D085 JAM CODE 026
D101/D102/D103 SC 750
G178 SPOTS-WHITE
M002/M003/M004 NO PUNCH
M002/M003/M004 SC 487
M002/M003/M004 SC 487
M002/M003/M004 SC 488
M002/M003/M004 SC 488
M002/M003/M004 SC 488
M002/M003/M004 SC 489
M002/M003/M004 SC 491
M002/M003/M004 SC 491
M002/M003/M004 SC 491
M002/M003/M004 SC 494
M002/M003/M004 SC 494
M002/M003/M004 SC 494
M002/M003/M004 SC 494
M002/M003/M004 SC 494
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 498
M002/M003/M004 SC 498
M002/M003/M004 SC 498
M002/M003/M004 SC 501
M002/M003/M004 SC 501
Product Family Problem Desc
M002/M003/M004 SC 501
M002/M003/M004 SC 501
M002/M003/M004 SC 501
M002/M003/M004 SC 502
M002/M003/M004 SC 502
M002/M003/M004 SC 502
M002/M003/M004 SC 502
M002/M003/M004 SC 502
M002/M003/M004 SC 503
M002/M003/M004 SC 503
M002/M003/M004 SC 503
M002/M003/M004 SC 503
M002/M003/M004 SC 503
M002/M003/M004 SC 504
M002/M003/M004 SC 504
M002/M003/M004 SC 504
M002/M003/M004 SC 504
M002/M003/M004 SC 504
M002/M003/M004 SC 505
M002/M003/M004 SC 505
M002/M003/M004 SC 505
M002/M003/M004 SC 505
M002/M003/M004 SC 505
M002/M003/M004 SC 506
M002/M003/M004 SC 506
M002/M003/M004 SC 506
M002/M003/M004 SC 506
M002/M003/M004 SC 506
M002/M003/M004 SC 507
M002/M003/M004 SC 507
M002/M003/M004 SC 507
M002/M003/M004 SC 507
M002/M003/M004 SC 507
M002/M003/M004 SC 529
Product Family Problem Desc
M002/M003/M004 SC 529
M002/M003/M004 SC 531
M002/M003/M004 SC 531
M002/M003/M004 SC 532
M002/M003/M004 SC 532
M002/M003/M004 SC 532
M002/M003/M004 SC 532
M002/M003/M004 SC 532
M002/M003/M004 SC 532
M002/M003/M004 SC 533
M002/M003/M004 SC 533
M002/M003/M004 SC 533
M002/M003/M004 SC 533
M002/M003/M004 SC 533
M002/M003/M004 SC 533
M002/M003/M004 SC 534
M002/M003/M004 SC 534
M002/M003/M004 SC 534
M002/M003/M004 SC 534
M002/M003/M004 SC 534
M002/M003/M004 SC 534
M002/M003/M004 SC 541
M002/M003/M004 SC 541
M002/M003/M004 SC 542
M002/M003/M004 SC 542
M002/M003/M004 SC 543
M002/M003/M004 SC 543
M002/M003/M004 SC 543
M002/M003/M004 SC 543
M002/M003/M004 SC 544
M002/M003/M004 SC 544
M002/M003/M004 SC 544
M002/M003/M004 SC 544
M002/M003/M004 SC 545
Product Family Problem Desc
M002/M003/M004 SC 545
M002/M003/M004 SC 547
M002/M003/M004 SC 547
M002/M003/M004 SC 547
M002/M003/M004 SC 557
M002/M003/M004 SC 557
M002/M003/M004 SC 559
M002/M003/M004 SC 559
M002/M003/M004 SC 584
M002/M003/M004 SC 584
M002/M003/M004 SC 584
M002/M003/M004 SC 584
B140-B143/B163/B228 SC 742
B140-B143/B163/B228 SC 742
B140-B143/B163/B228 FIRMWARE LOADING ISSUES
B234/B235/B236 JAM CODE 021
D009/D011/D012/D013 DJ 53

D014/D015 SC 412
D014/D015 SD CARD QUESTIONS
D016 ADDRESS BOOK
D023/D025 INSTALLATION QUESTIONS
D052/D053/D054 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D052/D053/D054 SP MODES
D062/D063/D065/D066 FIRMWARE LOADING ISSUES

D062/D063/D065/D066 FIRMWARE LOADING ISSUES

D062/D063/D065/D066 TOUCH SCREEN CALIBRATION

G133 ADD TONER CONDITION


G152 E 22B
G186 PRINT JOB NOT PRINTING
M002/M003/M004 SC 585
Product Family Problem Desc
M002/M003/M004 SC 585
M002/M003/M004 SC 592
M002/M003/M004 SC 592
M002/M003/M004 SC 592
M002/M003/M004 SC 625
M002/M003/M004 SC 625
M002/M003/M004 SC 626
M002/M003/M004 SC 626
M002/M003/M004 SC 626
M002/M003/M004 SC 636
M002/M003/M004 SC 636
M002/M003/M004 SC 641
M002/M003/M004 SC 641
M002/M003/M004 SC 641
M002/M003/M004 SC 670
M002/M003/M004 SC 670
M002/M003/M004 SC 670
M002/M003/M004 SC 670
M002/M003/M004 SC 670
M002/M003/M004 SC 670
M002/M003/M004 SC 670
M002/M003/M004 SC 671
M002/M003/M004 SC 720
M002/M003/M004 SC 720
M002/M003/M004 SC 720
M002/M003/M004 SC 720
M002/M003/M004 SC 720
M002/M003/M004 SC 721
M002/M003/M004 SC 721
M002/M003/M004 SC 721
M002/M003/M004 SC 721
M002/M003/M004 SC 721
M002/M003/M004 SC 723
M002/M003/M004 SC 723
Product Family Problem Desc
M002/M003/M004 SC 723
M002/M003/M004 SC 723
M002/M003/M004 SC 724
M002/M003/M004 SC 724
M002/M003/M004 SC 724
M002/M003/M004 SC 724
M002/M003/M004 SC 725
M002/M003/M004 SC 725
M002/M003/M004 SC 725
M002/M003/M004 SC 725
M002/M003/M004 SC 726
M002/M003/M004 SC 726
M002/M003/M004 SC 726
M002/M003/M004 SC 728
M002/M003/M004 SC 728
M002/M003/M004 SC 728
M002/M003/M004 SC 730
M002/M003/M004 SC 730
M002/M003/M004 SC 731
M002/M003/M004 SC 731
M002/M003/M004 SC 732
M002/M003/M004 SC 732
M002/M003/M004 SC 733
M002/M003/M004 SC 733
M002/M003/M004 SC 733
M002/M003/M004 SC 734
M002/M003/M004 SC 734
M002/M003/M004 SC 734
M002/M003/M004 SC 735
M002/M003/M004 SC 735
M002/M003/M004 SC 735
M002/M003/M004 SC 736
M002/M003/M004 SC 736
M002/M003/M004 SC 736
Product Family Problem Desc
M002/M003/M004 SC 737
M002/M003/M004 SC 737
M002/M003/M004 SC 737
M002/M003/M004 SC 738
M002/M003/M004 SC 738
M002/M003/M004 SC 738
M002/M003/M004 SC 740
M002/M003/M004 SC 740
M002/M003/M004 SC 740
M002/M003/M004 SC 740
M002/M003/M004 SC 741
M002/M003/M004 SC 741
M002/M003/M004 SC 741
M002/M003/M004 SC 742
M002/M003/M004 SC 742
M002/M003/M004 SC 742
M002/M003/M004 SC 743
M002/M003/M004 SC 743
M002/M003/M004 SC 743
M002/M003/M004 SC 743
M002/M003/M004 SC 743
M002/M003/M004 SC 744
M002/M003/M004 SC 744
M002/M003/M004 SC 744
M002/M003/M004 SC 744
M002/M003/M004 SC 744
M002/M003/M004 SC 745
M002/M003/M004 SC 745
M002/M003/M004 SC 745
M002/M003/M004 SC 745
M002/M003/M004 SC 745
M002/M003/M004 SC 745
B132/B200 COPYING IS DISPLAYED - NO OPERATION
Product Family Problem Desc
D009/D011/D012/D013 PRINT JOB NOT PRINTING

D016 SC 670
D016 SC 670
D023/D025 LAN FAX SPECIFICATIONS / DRIVER SELECTION

D078/D079 SC 997
D078/D079 SC 997
D078/D079 SC 997
G112/G113/G116 SC 500
G112/G113/G116 SC 500
G112/G113/G116 SC 500
M002/M003/M004 SC 870
B178/B180/B202 BYPASS TRAY ISSUES
B178/B180/B202 BYPASS TRAY ISSUES
D009/D011/D012/D013 SC 547

D009/D011/D012/D013 SC 547

B178/B180/B202 SCAN TO FOLDER


B222/B224/G878 @ REMOTE
B246/B248/B249 DJ 55

D081/D082 MAC PRINTING


B070/B071 USER TOOLS
B132/B200 SD CARD QUESTIONS
B140-B143/B163/B228 JAM CODE 103
B222/B224/G878 FAX FORWARDING QUESTIONS

B234/B235/B236 JAM CODE 021


B246/B248/B249 SC 345
B246/B248/B249 NO TX/RX
C217/C225 E 00
C249/C264 MASTER FEED JAMS
D014/D015 CONTROLLER CONFIG/INSTALL
D014/D015 LINES BLACK OP TO NON OP
Product Family Problem Desc
D014/D015 LINES BLACK OP TO NON OP
D016 SC 621
D016 SC 621
D016 SC 621
D016 SC 621
D016 SC 621
D023/D025 ADD TONER CONDITION
D052/D053/D054 NO READY OR WAIT INDICATORS
D052/D053/D054 NO TX/RX
D052/D053/D054 JAM CODE 074
D059/D060/D061 JAM CODE 155
D059/D060/D061 JAM CODE 021
D059/D060/D061 JAM CODE 170
D059/D060/D061 LIGHT/FADED IMAGE
D062/D063/D065/D066 ERRATIC ELECTRICAL PROBLEMS

D062/D063/D065/D066 NO TX/RX

D062/D063/D065/D066 NO TX/RX

D062/D063/D065/D066 JAM CODE 074

D062/D063/D065/D066 PLEASE WAIT DISPLAYED IN COPY MODE


OTHER OPTION MAY WORK OK
D081/D082 FAX FORWARDING QUESTIONS
D101/D102/D103 JAM CODE 021
D101/D102/D103 DEAD MACHINE, NO OPERATION
G148 PARTS
G179 SC 819
M001 PASSWORDS
B295/B297 SC 611
B295/B297 SC 611
B295/B297 SC 611
B295/B297 SC 611
B295/B297 SC 611
Product Family Problem Desc
B295/B297 SC 611
D023/D025 0-23
D023/D025 0-23
D023/D025 0-23
D023/D025 0-23
B222/B224/G878 SC 400
B246/B248/B249 SC 590

D084/D085 SC 672
B132/B200 FIERY
B205/B209 SC 590
B205/B209 SC 590
B234/B235/B236 CANNOT PRINT ACROSS NETWORK

B234/B235/B236 SC 494
B234/B235/B236 CANNOT PRINT ACROSS NETWORK
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B246/B248/B249 CANNOT PRINT ACROSS NETWORK
B246/B248/B249 CANNOT PRINT ACROSS NETWORK

B246/B248/B249 CANNOT PRINT ACROSS NETWORK


B246/B248/B249 ERROR MESSAGES
C267 WRINKLED, CREASED OR DAMAGED COPIES
C272 WIM ISSUES

D014/D015 CANNOT PRINT ACROSS NETWORK


D014/D015 CANNOT PRINT ACROSS NETWORK

D014/D015 ADD TONER CONDITION


D014/D015 FIERY
D014/D015 LIGHT/FADED IMAGE
D014/D015 BOOKLETMAKER SERVICE CODES
D014/D015 E 32
D016 FIERY
D023/D025 CANNOT PRINT ACROSS NETWORK
Product Family Problem Desc
D027/D029 SC 360
D052/D053/D054 CANNOT PRINT ACROSS NETWORK
D052/D053/D054 CANNOT PRINT ACROSS NETWORK

D052/D053/D054 CANNOT PRINT ACROSS NETWORK


D059/D060/D061 LIGHT/FADED IMAGE
D059/D060/D061 CAN NOT ACCESS WEB PAGE
D059/D060/D061 CAN NOT ACCESS WEB PAGE
D062/D063/D065/D066 CANNOT PRINT ACROSS NETWORK

D062/D063/D065/D066 CANNOT PRINT ACROSS NETWORK

D062/D063/D065/D066 ERROR MESSAGES

D062/D063/D065/D066 IMAGE SHIFTING

D062/D063/D065/D066 @ REMOTE

D062/D063/D065/D066 PRINTS JUNK

D062/D063/D065/D066 PRINTS JUNK

D062/D063/D065/D066 PRINTS JUNK

D062/D063/D065/D066 PRINTS JUNK

D062/D063/D065/D066 PRINTS JUNK

D062/D063/D065/D066 ERROR MESSAGES

D078/D079 FIERY
D081/D082 CANNOT PRINT ACROSS NETWORK
D081/D082 CANNOT PRINT ACROSS NETWORK
D081/D082 KEY COUNTER INFORMATION
D081/D082 KEY COUNTER INFORMATION

D081/D082 CAN NOT ACCESS WEB PAGE


D081/D082 CAN NOT ACCESS WEB PAGE
Product Family Problem Desc
D081/D082 BOOKLETMAKER SERVICE CODES
D081/D082 PRINTS JUNK
D081/D082 PRINTS JUNK
D081/D082 PRINTS JUNK
D081/D082 PRINTS JUNK
D081/D082 THROUGH PUT QUESTIONS
D081/D082 SCAN TO FOLDER
D081/D082 SCAN TO FOLDER
D091/D092 SCANNER CONFIGURATION
D091/D092 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D101/D102/D103 CANNOT PRINT ACROSS NETWORK
D101/D102/D103 CANNOT PRINT ACROSS NETWORK

D101/D102/D103 LIGHT/FADED IMAGE


D101/D102/D103 CANNOT PRINT ACROSS NETWORK
D101/D102/D103 LIGHT/FADED IMAGE
D101/D102/D103 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
D101/D102/D103 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
G178 JITTER/BANDING
M002/M003/M004 STAPLE POSITION

M002/M003/M004 SC 995
M078/D097 FIERY
B230/B237 COLOR MISSING
D017/D018/D019/D020 TX PROBLEM

D091/D092 JAVA INSTALLATION


D091/D092 JAVA INSTALLATION
G158 SC 301
G158 SC 301
G158 SC 301
A292/A293/B098 STAMP DATA QUESTIONS
B070/B071 FINISHER NOT RECOGNIZED
Product Family Problem Desc
B070/B071 PARTS
B140-B143/B163/B228 SC 204
B140-B143/B163/B228 PARTS
B178/B180/B202 JAM CODE 063
B178/B180/B202 JAM CODE 064
B178/B180/B202 JAM CODE 063
C272 CAN NOT ACCESS WEB PAGE
D010 DEVELOPER ON IMAGE / SPILL
D014/D015 PARTS
D017/D018/D019/D020 SC 880

D017/D018/D019/D020 SC 920

D017/D018/D019/D020 SC 877

D017/D018/D019/D020 SC 856

D017/D018/D019/D020 SC 851

D017/D018/D019/D020 SC 853

D017/D018/D019/D020 SC 854

D017/D018/D019/D020 SC 851

D017/D018/D019/D020 SC 920

D017/D018/D019/D020 SC 856

D017/D018/D019/D020 SC 877

D052/D053/D054 ERROR MESSAGES


D059/D060/D061 PUNCH UNIT NOT RECOGNIZED

D059/D060/D061 PUNCH UNIT NOT RECOGNIZED


D062/D063/D065/D066 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
Product Family Problem Desc
D062/D063/D065/D066 OVERTONING

D078/D079 ADD TONER CONDITION


D078/D079 SC 991
D081/D082 ADD TONER CONDITION
D091/D092 TX PROBLEM
G148 FUSER WEB ISSUES
G148 LCT LIFT ISSUES
G152 E 22
G178 COLOR MISSING
B205/B209 TX PROBLEM
D027/D029 USER TOOLS
D027/D029 USER TOOLS
D027/D029 USER TOOLS
B230/B237 SC 361
B230/B237 SC 361
B230/B237 SC 361
B230/B237 SC 361
B295/B297 NO DIAL TONE
D017/D018/D019/D020 SC 857

D017/D018/D019/D020 SC 858

D017/D018/D019/D020 SC 859

D017/D018/D019/D020 SC 816

D017/D018/D019/D020 SC 857

D017/D018/D019/D020 SC 859

D017/D018/D019/D020 SC 858

D017/D018/D019/D020 SC 858

D017/D018/D019/D020 SC 858
Product Family Problem Desc
D017/D018/D019/D020 SC 858

D017/D018/D019/D020 SC 858

D017/D018/D019/D020 SC 816

A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
B064/B065 DRIVERS
B070/B071 PARTS
B132/B200 PARTS
B222/B224/G878 SC 681
B234/B235/B236 IMAGE SHIFTING

B234/B235/B236 REGISTRATION INCORRECT


B246/B248/B249 DRIVERS
C235/C244 MASTER FEED JAMS
D009/D011/D012/D013 SCANNER FUNCTIONS

D014/D015 JAM CODE 099


D014/D015 DRIVERS
D014/D015 LIGHT/FADED IMAGE
D016 SCANNER FUNCTIONS
D052/D053/D054 DRIVERS
D052/D053/D054 JAM CODE 019
D052/D053/D054 SUPPLIES
D052/D053/D054 SC 351
D052/D053/D054 RESET TANDAM TRAY DISPLAYED
D059/D060/D061 DRIVERS
Product Family Problem Desc
D059/D060/D061 SCANNER FUNCTIONS
D062/D063/D065/D066 DRIVERS

D078/D079 WIM ISSUES


D078/D079 KEY COUNTER INFORMATION
D081/D082 FAX FORWARDING QUESTIONS
D081/D082 G 3 KIT INSTALLATION / ISSUES
D081/D082 DEVELOPER AGITATION CODES

D081/D082 PRINT JOB NOT PRINTING


D081/D082 FIERY
D081/D082 FIERY
D084/D085 SC 865
D091/D092 SCANNER FUNCTIONS
D101/D102/D103 DRIVERS

D101/D102/D103 DRIVERS
G178 PLEASE WAIT FUSER UP TO TEMP
M002/M003/M004 DRIVERS
B222/B224/G878 DJ 54
B222/B224/G878 DJ 54
B222/B224/G878 DJ 54
D017/D018/D019/D020 SC 389

D017/D018/D019/D020 SC 391

D017/D018/D019/D020 SC 389

D017/D018/D019/D020 SC 390

D017/D018/D019/D020 SC 390

D017/D018/D019/D020 SC 391

D059/D060/D061 FIERY
D062/D063/D065/D066 USER TOOLS
Product Family Problem Desc
D081/D082 DEVELOPER AGITATION CODES
D081/D082 DEVELOPER AGITATION CODES
D081/D082 SC 410
D081/D082 POSTSCRIPT
M002/M003/M004 SC 746
M002/M003/M004 SC 746
M002/M003/M004 SC 746
M002/M003/M004 SC 746
M002/M003/M004 SC 746
M002/M003/M004 SC 747
M002/M003/M004 SC 747
M002/M003/M004 SC 747
M002/M003/M004 SC 747
M002/M003/M004 SC 747
M002/M003/M004 SC 748
M002/M003/M004 SC 748
M002/M003/M004 SC 748
M002/M003/M004 SC 748
M002/M003/M004 SC 748
M002/M003/M004 SC 753
M002/M003/M004 SC 753
M002/M003/M004 SC 753
M002/M003/M004 SC 753
M002/M003/M004 SC 753
M002/M003/M004 SC 754
M002/M003/M004 SC 754
M002/M003/M004 SC 754
M002/M003/M004 SC 754
M002/M003/M004 SC 755
M002/M003/M004 SC 755
M002/M003/M004 SC 755
M002/M003/M004 SC 755
M002/M003/M004 SC 755
M002/M003/M004 SC 760
Product Family Problem Desc
M002/M003/M004 SC 760
M002/M003/M004 SC 760
M002/M003/M004 SC 760
M002/M003/M004 SC 760
M002/M003/M004 SC 761
M002/M003/M004 SC 761
M002/M003/M004 SC 761
M002/M003/M004 SC 761
M002/M003/M004 SC 761
M002/M003/M004 SC 762
M002/M003/M004 SC 762
M002/M003/M004 SC 762
M002/M003/M004 SC 763
M002/M003/M004 SC 763
M002/M003/M004 SC 763
M002/M003/M004 SC 763
M002/M003/M004 SC 763
M002/M003/M004 SC 764
M002/M003/M004 SC 764
M002/M003/M004 SC 764
M002/M003/M004 SC 764
M002/M003/M004 SC 765
M002/M003/M004 SC 765
M002/M003/M004 SC 765
M002/M003/M004 SC 765
M002/M003/M004 SC 765
M002/M003/M004 SC 766
M002/M003/M004 SC 766
M002/M003/M004 SC 766
M002/M003/M004 SC 766
M002/M003/M004 SC 766
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 767
Product Family Problem Desc
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 770
M002/M003/M004 SC 770
M002/M003/M004 SC 770
M002/M003/M004 SC 770
M002/M003/M004 SC 770
M002/M003/M004 SC 771
M002/M003/M004 SC 771
M002/M003/M004 SC 771
M002/M003/M004 SC 771
M002/M003/M004 SC 771
M002/M003/M004 SC 772
M002/M003/M004 SC 772
M002/M003/M004 SC 772
M002/M003/M004 SC 772
M002/M003/M004 SC 773
M002/M003/M004 SC 773
M002/M003/M004 SC 773
M002/M003/M004 SC 773
M002/M003/M004 SC 775
M002/M003/M004 SC 775
M002/M003/M004 SC 775
M002/M003/M004 SC 775
M002/M003/M004 SC 775
M002/M003/M004 SC 776
M002/M003/M004 SC 776
M002/M003/M004 SC 776
M002/M003/M004 SC 776
M002/M003/M004 SC 776
Product Family Problem Desc
M002/M003/M004 SC 778
M002/M003/M004 SC 778
M002/M003/M004 SC 778
M002/M003/M004 SC 778
M002/M003/M004 SC 778
M002/M003/M004 SC 778
M002/M003/M004 SC 779
M002/M003/M004 SC 779
M002/M003/M004 SC 779
M002/M003/M004 SC 779
B070/B071 SC 670
B070/B071 SC 670
B070/B071 SC 670
B070/B071 SC 670
B070/B071 SC 670
B070/B071 SC 670
B070/B071 SCANNER CONFIGURATION

B070/B071 SC 670
B079/082/135/138/182/ PAPER SIZE QUESTIONS
183
B132/B200 JAM CODE 055
D014/D015 SC 542
D014/D015 PRINT OPTION NOT RECOGNIZED

D014/D015 SC 542
D014/D015 SC 542
D017/D018/D019/D020 SC 632

D017/D018/D019/D020 SC 633

D052/D053/D054 SC 547
D052/D053/D054 SC 547
D052/D053/D054 SC 547
D052/D053/D054 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
Product Family Problem Desc
D052/D053/D054 PASSWORDS
D059/D060/D061 ERROR MESSAGES
D059/D060/D061 SCANNER OPTION NOT RECOGNIZED
D081/D082 USER CODE QUESTIONS
D081/D082 PRINT OPTION NOT RECOGNIZED
D081/D082 SCAN TO FOLDER
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 789
Product Family Problem Desc
M002/M003/M004 SC 789
M002/M003/M004 SC 789
M002/M003/M004 SC 790
M002/M003/M004 SC 790
M002/M003/M004 SC 790
M002/M003/M004 SC 790
M002/M003/M004 SC 790
M002/M003/M004 SC 791
M002/M003/M004 SC 791
M002/M003/M004 SC 791
M002/M003/M004 SC 791
M002/M003/M004 SC 791
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
Product Family Problem Desc
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 817
M002/M003/M004 SC 819
M002/M003/M004 SC 819
M002/M003/M004 SC 819
M002/M003/M004 SC 819
M002/M003/M004 SC 820
M002/M003/M004 SC 820
M002/M003/M004 SC 820
M002/M003/M004 SC 820
M002/M003/M004 SC 821
M002/M003/M004 SC 821
M002/M003/M004 SC 822
M002/M003/M004 SC 822
M002/M003/M004 SC 822
M002/M003/M004 SC 823
M002/M003/M004 SC 823
M002/M003/M004 SC 823
M002/M003/M004 SC 824
Product Family Problem Desc
M002/M003/M004 SC 824
M002/M003/M004 SC 824
M002/M003/M004 SC 824
M002/M003/M004 SC 829
M002/M003/M004 SC 829
M002/M003/M004 SC 833
M002/M003/M004 SC 833
M002/M003/M004 SC 833
A283/A284 WASTE TONER FULL DISPLAYED
A283/A284 WASTE TONER FULL DISPLAYED
B003/B004/B006/B007 JAM CODE 004
B003/B004/B006/B007 JAM CODE 004
B003/B004/B006/B007 JAM CODE 004
B070/B071 SC 672
B070/B071 SC 672
B070/B071 SC 672
B070/B071 SC 672
B070/B071 SC 672
B079/082/135/138/182/ JAM CODE 069
183
B234/B235/B236 @ REMOTE
B246/B248/B249 NO TX/RX
B246/B248/B249 @ REMOTE
D014/D015 JAM CODE 029
D014/D015 NO TX/RX
D014/D015 @ REMOTE
D016 SD CARD QUESTIONS
D016 @ REMOTE
D052/D053/D054 NO TX/RX
D052/D053/D054 @ REMOTE
D059/D060/D061 SD CARD QUESTIONS
D059/D060/D061 PARTS
D062/D063/D065/D066 SD CARD QUESTIONS
Product Family Problem Desc
D062/D063/D065/D066 NO TX/RX

D062/D063/D065/D066 @ REMOTE

D078/D079 @ REMOTE
D081/D082 SC 360
D081/D082 NO TX/RX
D081/D082 @ REMOTE
D081/D082 FAX OPTION NOT RECOGNIZED
D101/D102/D103 SD CARD QUESTIONS
D101/D102/D103 @ REMOTE
D101/D102/D103 SC 204
M002/M003/M004 @ REMOTE
M002/M003/M004 SC 834
M002/M003/M004 SC 834
M002/M003/M004 SC 834
M002/M003/M004 SC 838
M002/M003/M004 SC 851
M002/M003/M004 SC 851
M002/M003/M004 SC 853
M002/M003/M004 SC 854
M002/M003/M004 SC 855
M002/M003/M004 SC 856
M002/M003/M004 SC 857
M002/M003/M004 SC 857
M002/M003/M004 SC 858
M002/M003/M004 SC 859
M002/M003/M004 SC 859
M002/M003/M004 SC 860
M002/M003/M004 SC 860
M002/M003/M004 SC 861
M002/M003/M004 SC 861
M002/M003/M004 SC 861
M002/M003/M004 SC 861
M002/M003/M004 SC 861
Product Family Problem Desc
M002/M003/M004 SC 862
M002/M003/M004 SC 862
M002/M003/M004 SC 863
M002/M003/M004 SC 864
M002/M003/M004 SC 864
M002/M003/M004 SC 864
M002/M003/M004 SC 865
M002/M003/M004 SC 866
M002/M003/M004 SC 866
M002/M003/M004 SC 867
M002/M003/M004 SC 868
M002/M003/M004 SC 868
M002/M003/M004 SC 868
M002/M003/M004 SC 870
M002/M003/M004 SC 870
M002/M003/M004 SC 870
M002/M003/M004 SC 872
M002/M003/M004 SC 872
M002/M003/M004 SC 873
M002/M003/M004 SC 873
D084/D085 SC 819
D084/D085 SC 819
D084/D085 SC 819
G133 SC 243
LX80F/LX80M SC 200
LX80F/LX80M SC 200
LX80F/LX80M SC 200
LX80F/LX80M SC 200
M035/M036 SC 531
M047 SC 622
M047 SC 202
M047 SC 202
M047 SC 220
M047 SC 220
Product Family Problem Desc
M047 SC 220
M047 SC 221
M047 SC 221
M047 SC 221
M047 SC 230
M047 SC 230
M047 SC 230
M047 SC 240
M047 SC 240
M047 SC 300
M047 SC 300
M047 SC 330
M047 SC 330
M047 SC 520
M047 SC 520
M047 SC 520
M047 SC 530
M047 SC 530
M047 SC 530
M047 SC 531
M047 SC 531
M047 SC 531
M047 SC 541
M047 SC 541
M047 SC 542
M047 SC 542
M047 SC 542
M047 SC 542
M047 SC 543
M047 SC 543
M047 SC 543
M047 SC 544
M047 SC 544
M047 SC 544
Product Family Problem Desc
M047 SC 545
M047 SC 545
M047 SC 545
M047 SC 547
M047 SC 547
M047 SC 547
M047 SC 559
M047 SC 559
M047 SC 620
M047 SC 669
M047 SC 687
M047 SC 641
M047 SC 641
M047 SC 670
M047 SC 670
M047 SC 670
M047 SC 819
M047 SC 819
M047 SC 819
M047 SC 819
M047 SC 820
M047 SC 833
M047 SC 833
M047 SC 851
M047 SC 853
M047 SC 854
M047 SC 855
M047 SC 855
M047 SC 856
M047 SC 856
M047 SC 857
M047 SC 858
M047 SC 858
M047 SC 859
Product Family Problem Desc
M047 SC 859
M047 SC 859
M047 SC 860
M047 SC 669
B064/B065 SC 611
B064/B065 ADD STAPLE INDICATION
B064/B065 ADD STAPLE INDICATION
B064/B065 SC 611

B064/B065 SC 611
B064/B065 SC 611

B064/B065 ADD STAPLE INDICATION


B230/B237 UNEVEN IMAGE
B234/B235/B236 SC 819
B234/B235/B236 SPECIFICATIONS
B234/B235/B236 SC 819
B246/B248/B249 SC 829
B246/B248/B249 SC 829
B246/B248/B249 SC 611

B295/B297 SC 520
C267 NO MASTER FEED INDICATED ON DISPLAY
D014/D015 PRINTS PAGES OVER AND OVER FROM RECEIVE
FILE
D027/D029 STREAKS

D052/D053/D054 SC 611
D052/D053/D054 JAM CODE 004
D052/D053/D054 SC 611

D059/D060/D061 PARTS
D062/D063/D065/D066 SC 829

D062/D063/D065/D066 BLACK LINE LEAD TO TRAIL DF ONLY


Product Family Problem Desc
D062/D063/D065/D066 SC 611

D062/D063/D065/D066 WIM ISSUES

D081/D082 JAM CODE 145


D081/D082 JAM CODE 023
D081/D082 SC 829
D081/D082 SC 185
D081/D082 SC 185
D081/D082 JAM CODE 069
G060/G080/G082 SC 377
G060/G080/G082 SC 377
G060/G080/G082 SC 377
G060/G080/G082 SC 377
G133 SC 195
G133 SC 195
G133 SC 195
G133 SC 202
G133 SC 202
G133 SC 202
G133 SC 204
G133 SC 204
G133 SC 204
G133 SC 210
G133 SC 210
G133 SC 210
G133 SC 210
G133 SC 211
G133 SC 211
G133 SC 211
G133 SC 211
G133 SC 212
G133 SC 212
G133 SC 212
G133 SC 212
Product Family Problem Desc
G133 SC 213
G133 SC 213
G133 SC 213
G133 SC 213
G133 SC 240
G133 SC 240
G133 SC 240
G133 SC 240
G133 SC 241
G133 SC 241
G133 SC 241
G133 SC 241
G133 SC 242
G133 SC 242
G133 SC 242
G133 SC 242
G133 SC 243
G133 SC 243
G133 SC 243
G133 SC 243
G133 SC 203
G133 SC 203
LX80F/LX80M SC 200
LX80F/LX80M SC 201
LX80F/LX80M SC 201
LX80F/LX80M SC 201

LX80F/LX80M SC 201
LX80F/LX80M SC 202
LX80F/LX80M SC 202
LX80F/LX80M SC 202
LX80F/LX80M SC 203
LX80F/LX80M SC 203
LX80F/LX80M SC 203
Product Family Problem Desc
LX80F/LX80M SC 230
LX80F/LX80M SC 230

LX80F/LX80M SC 231
LX80F/LX80M SC 232

LX80F/LX80M SC 234
LX80F/LX80M SC 233
LX80F/LX80M SC 235
LX80F/LX80M SC 241
LX80F/LX80M SC 241
LX80F/LX80M SC 241
LX80F/LX80M SC 242
LX80F/LX80M SC 242
LX80F/LX80M SC 243
M002/M003/M004 SC 874
M002/M003/M004 SC 874
M002/M003/M004 SC 875
M002/M003/M004 SC 875
M002/M003/M004 SC 876
M002/M003/M004 SC 876
M002/M003/M004 SC 876
M002/M003/M004 SC 876
M002/M003/M004 SC 876
M002/M003/M004 SC 877
M002/M003/M004 SC 877
M002/M003/M004 SC 878
M002/M003/M004 SC 900
M002/M003/M004 SC 900
M002/M003/M004 SC 901
M002/M003/M004 SC 901
M002/M003/M004 SC 901
M002/M003/M004 SC 910
M002/M003/M004 SC 911
M002/M003/M004 SC 912
Product Family Problem Desc
M002/M003/M004 SC 913
M002/M003/M004 SC 914
M002/M003/M004 SC 919
M002/M003/M004 SC 920
M002/M003/M004 SC 920
M002/M003/M004 SC 921
M047 SC 877
M047 SC 877
M047 SC 861
M047 SC 861
M047 SC 861
M047 SC 861
M047 SC 863
M047 SC 864
M047 SC 865
M047 SC 866
M047 SC 867
M047 SC 868
M047 SC 868
M047 SC 868
M047 SC 870
M047 SC 870
M047 SC 870
M047 SC 872
M047 SC 872
M047 SC 873
M047 SC 874
M047 SC 874
M047 SC 876
M047 SC 876
M047 SC 876
M047 SC 876
M047 SC 876
M047 SC 876
Product Family Problem Desc
M047 SC 876
M047 SC 878
M047 SC 878
M047 SC 900
M047 SC 920
M047 SC 920
M047 SC 921
M047 SC 990
M047 SC 990
M047 SC 990
M047 SC 991
M047 SC 991
M047 SC 991
M047 SC 992
M047 SC 863
M047 SC 864
M047 SC 865
M047 SC 866
M047 SC 873
M047 SC 875
M047 SC 875
M047 SC 876
M047 SC 877
M047 SC 878
M047 SC 920
M047 SC 998
M047 SC 998
M047 JAM CODE 001
M047 JAM CODE 001
M047 JAM CODE 017
M047 JAM CODE 017
M047 JAM CODE 018
M047 JAM CODE 018
M047 JAM CODE 019
Product Family Problem Desc
M047 JAM CODE 019
M047 JAM CODE 020
M047 JAM CODE 020
M047 JAM CODE 019
M047 JAM CODE 021
M047 JAM CODE 021
M047 JAM CODE 022
M047 JAM CODE 022
M047 JAM CODE 023
M047 JAM CODE 023
M047 JAM CODE 024
M047 JAM CODE 024
M047 JAM CODE 025
M047 JAM CODE 025
M047 JAM CODE 032
M047 JAM CODE 032
M047 JAM CODE 032
M047 JAM CODE 051
M047 JAM CODE 052
M047 JAM CODE 053
M047 JAM CODE 053
M047 JAM CODE 054
M047 JAM CODE 054
M047 JAM CODE 051
M047 JAM CODE 052
M078/D097 SC 601
M078/D097 SC 601
B089/B093 PASSWORDS
B147/B149/B190 SC 868
B147/B149/B190 SC 868
B147/B149/B190 SC 868
B205/B209 SCANNER OPTION NOT RECOGNIZED
B276/B277 RX PROBLEM
D007/D008 15-03
Product Family Problem Desc
D016 SC 195
D016 DRIVERS
D016 SC 101
D016 SC 101
D016 SC 101
D016 SC 101
D016 SC 101
D016 SC 120
D016 SC 120
D016 SC 120
D016 SC 120
D016 SC 121
D016 SC 121
D016 SC 121
D016 SC 124
D016 SC 124
D016 SC 125
D016 SC 125
D016 SC 125
D016 SC 126
D016 SC 126
D016 SC 126
D016 SC 127
D016 SC 127
D016 SC 128
D016 SC 128
D016 SC 128
D016 SC 128
D016 SC 129
D016 SC 129
D016 SC 129
D016 SC 129
D016 SC 141
D016 SC 141
Product Family Problem Desc
D016 SC 141
D016 SC 142
D016 SC 142
D016 SC 142
D016 SC 143
D016 SC 143
D016 SC 143
D016 SC 143
D016 SC 144
D016 SC 144
D016 SC 161
D016 SC 161
D016 SC 180
D016 SC 180
D016 SC 180
D016 SC 181
D016 SC 181
D016 SC 181
D016 SC 183
D016 SC 183
D016 SC 183
D016 SC 182
D016 SC 182
D016 SC 182
D016 SC 185
D016 SC 185
D016 SC 185
D016 SC 185
D016 SC 185
D016 SC 186
D016 SC 186
D016 SC 186
D016 SC 186
D016 SC 186
Product Family Problem Desc
D016 SC 187
D016 SC 187
D016 SC 187
D016 SC 188
D016 SC 188
D016 SC 188
D016 SC 202
D016 SC 202
D016 SC 204
D016 SC 204
D016 SC 206
D016 SC 206
D016 SC 208
D016 SC 208
D016 SC 230
D016 SC 231
D016 SC 232
D016 SC 233
D016 SC 234
D016 SC 235
D016 SC 236
D016 SC 237
D016 SC 240
D016 SC 241
D016 SC 241
D016 SC 242
D016 SC 243
D016 SC 243
D016 SC 242
D017/D018/D019/D020 NO DIAL TONE

D037/D038/D041 NOISE
D046/D049 SC 873
D046/D049 SC 873
Product Family Problem Desc
D046/D049 SC 873
D084/D085 SC 553
D084/D085 SC 553
D084/D085 SC 553
D084/D085 SC 925
D084/D085 SC 925
D084/D085 SC 873
D084/D085 SC 873
D091/D092 SC 442
D091/D092 SC 442
D091/D092 SC 442
D091/D092 ALL FILES GO INTO MEMORY
D101/D102/D103 JAM CODE 021
G112/G113/G116 PARTS

G133 SC 293
G133 SC 293
G133 SC 293
G133 SC 293
G133 SC 293
G133 SC 293
G133 SC 294
G133 SC 294
G133 SC 295
G133 SC 295
G133 SC 295
G133 SC 296
G133 SC 360
G133 SC 360
G133 SC 360
G133 SC 361
G133 SC 361
G133 SC 361
G133 SC 362
Product Family Problem Desc
G133 SC 362
G133 SC 362
G133 SC 363
G133 SC 363
G133 SC 363
G133 SC 372
G133 SC 372
G133 SC 372
G133 SC 372
G133 SC 373
G133 SC 373
G133 SC 373
G133 SC 373
G133 SC 374
G133 SC 374
G133 SC 374
G133 SC 374
G133 SC 375
G133 SC 375
G133 SC 375
G133 SC 375
G133 SC 372
G133 SC 372
G133 SC 373
G133 SC 373
G133 SC 374
G133 SC 374
G133 SC 375
G133 SC 375
G133 SC 380
G133 SC 380
G133 SC 380
G133 SC 396
G133 SC 396
Product Family Problem Desc
G133 SC 396
G133 SC 396
G133 SC 396
G133 SC 397
G133 SC 397
G133 SC 397
G133 SC 397
G133 SC 397
G133 SC 398
G133 SC 398
G133 SC 398
G133 SC 398
G133 SC 398
G133 SC 399
G133 SC 399
G133 SC 399
G133 SC 399
G133 SC 399
G133 SC 400
G133 SC 400
G133 SC 400
G133 SC 400
G133 SC 400
G133 SC 400
G133 SC 441
G133 SC 441
G133 SC 441
G133 SC 441
G133 SC 442
G133 SC 442
G133 SC 442
G133 SC 442
G133 SC 443
G133 SC 443
Product Family Problem Desc
G133 SC 443
G133 SC 443
G133 SC 443
G133 SC 443
G133 SC 452
G133 SC 452
G133 SC 452
G133 SC 452
G133 SC 460
G133 SC 460
G133 SC 460
G133 SC 296
G133 SC 294
G158 SC 400
G158 SC 400
G158 SC 307
G158 SC 307
G158 SC 307
G160/G161 SC 360
G160/G161 SC 360
G160/G161 SC 532
G176/G177 SC 824
G176/G177 SC 824
G176/G177 SC 824
G176/G177 SC 824
G178 FIERY

H306/H310/H311 Oct-73

LX66 SC 111
LX66 SC 111
LX66 SC 120
LX66 SC 120
LX66 SC 120
LX66 SC 142
Product Family Problem Desc
LX66 SC 142
LX66 SC 143
LX66 SC 143
LX66 SC 143
LX66 SC 143
LX66 SC 144
LX66 SC 144
LX66 SC 144
LX66 SC 144
LX66 SC 145
LX66 SC 145
LX66 SC 145
LX66 SC 145
LX66 SC 155
LX66 SC 155
LX66 SC 161
LX66 SC 161
LX66 SC 165
LX66 SC 165
LX66 SC 199
LX66 SC 199
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
Product Family Problem Desc
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
M002/M003/M004 SC 951
M002/M003/M004 SC 951
M002/M003/M004 SC 954
M002/M003/M004 SC 954
M002/M003/M004 SC 954
M002/M003/M004 SC 954
M002/M003/M004 SC 954
M002/M003/M004 SC 954
M002/M003/M004 SC 955
M002/M003/M004 SC 955
M002/M003/M004 SC 955
M002/M003/M004 SC 955
M002/M003/M004 SC 965
M002/M003/M004 SC 966
M002/M003/M004 SC 966
M002/M003/M004 SC 966
M002/M003/M004 SC 966
M002/M003/M004 SC 990
Product Family Problem Desc
M002/M003/M004 SC 991
M002/M003/M004 SC 991
M002/M003/M004 SC 992
M002/M003/M004 SC 994
M002/M003/M004 SC 995
M002/M003/M004 SC 995
M002/M003/M004 SC 995
M002/M003/M004 SC 995
M002/M003/M004 SC 997
M002/M003/M004 SC 997
M002/M003/M004 SC 998
M002/M003/M004 SC 998
M002/M003/M004 SC 998
M002/M003/M004 JAM CODE 003
M002/M003/M004 JAM CODE 003
M002/M003/M004 JAM CODE 004
M002/M003/M004 JAM CODE 004
M002/M003/M004 JAM CODE 005
M002/M003/M004 JAM CODE 005
M002/M003/M004 JAM CODE 006
M002/M003/M004 JAM CODE 006
M002/M003/M004 JAM CODE 007
M002/M003/M004 JAM CODE 007
M002/M003/M004 JAM CODE 008
M002/M003/M004 JAM CODE 008
M002/M003/M004 JAM CODE 009
M002/M003/M004 JAM CODE 009
M002/M003/M004 JAM CODE 011
M002/M003/M004 JAM CODE 012
M002/M003/M004 JAM CODE 013
M002/M003/M004 JAM CODE 014
M002/M003/M004 JAM CODE 015
M002/M003/M004 JAM CODE 016
M002/M003/M004 JAM CODE 017
Product Family Problem Desc
M002/M003/M004 JAM CODE 018
M002/M003/M004 JAM CODE 019
M002/M003/M004 JAM CODE 020
M002/M003/M004 JAM CODE 021
M002/M003/M004 JAM CODE 022
M002/M003/M004 JAM CODE 023
M002/M003/M004 JAM CODE 024
M002/M003/M004 JAM CODE 025
M002/M003/M004 JAM CODE 026
M002/M003/M004 JAM CODE 027
M002/M003/M004 JAM CODE 028
M002/M003/M004 JAM CODE 053
M002/M003/M004 JAM CODE 053
M002/M003/M004 JAM CODE 054
M002/M003/M004 JAM CODE 054
M002/M003/M004 JAM CODE 055
M002/M003/M004 JAM CODE 055
M002/M003/M004 JAM CODE 056
M002/M003/M004 JAM CODE 056
M002/M003/M004 JAM CODE 057
M002/M003/M004 JAM CODE 057
M002/M003/M004 JAM CODE 058
M002/M003/M004 JAM CODE 058
M002/M003/M004 JAM CODE 059
M002/M003/M004 JAM CODE 059
M002/M003/M004 JAM CODE 060
M002/M003/M004 JAM CODE 061
M002/M003/M004 JAM CODE 062
M002/M003/M004 JAM CODE 063
M002/M003/M004 JAM CODE 064
M002/M003/M004 JAM CODE 065
M002/M003/M004 JAM CODE 066
M002/M003/M004 JAM CODE 067
M002/M003/M004 JAM CODE 068
Product Family Problem Desc
M002/M003/M004 JAM CODE 069
M002/M003/M004 JAM CODE 071
M002/M003/M004 JAM CODE 072
M002/M003/M004 JAM CODE 073
M002/M003/M004 JAM CODE 074
M002/M003/M004 JAM CODE 075
M002/M003/M004 JAM CODE 076
M002/M003/M004 JAM CODE 077
M002/M003/M004 JAM CODE 078
M002/M003/M004 JAM CODE 099
M002/M003/M004 JAM CODE 101
M002/M003/M004 JAM CODE 102
M002/M003/M004 JAM CODE 103
M002/M003/M004 JAM CODE 104
M002/M003/M004 JAM CODE 105
M002/M003/M004 JAM CODE 106
M002/M003/M004 JAM CODE 107
M002/M003/M004 JAM CODE 108
M002/M003/M004 JAM CODE 109
M002/M003/M004 JAM CODE 110
M002/M003/M004 JAM CODE 111
M002/M003/M004 JAM CODE 130
M002/M003/M004 JAM CODE 131
M002/M003/M004 JAM CODE 132
M002/M003/M004 JAM CODE 133
M002/M003/M004 JAM CODE 134
M002/M003/M004 JAM CODE 135
M002/M003/M004 JAM CODE 136
M002/M003/M004 JAM CODE 137
M002/M003/M004 JAM CODE 138
M002/M003/M004 JAM CODE 139
M002/M003/M004 JAM CODE 140
M002/M003/M004 JAM CODE 141
M002/M003/M004 JAM CODE 142
Product Family Problem Desc
M002/M003/M004 JAM CODE 143
M002/M003/M004 JAM CODE 144
M002/M003/M004 JAM CODE 145
M002/M003/M004 JAM CODE 146
M002/M003/M004 JAM CODE 147
M002/M003/M004 JAM CODE 148
M002/M003/M004 JAM CODE 149
M002/M003/M004 JAM CODE 150
M002/M003/M004 JAM CODE 151
D016 SC 250
D016 SC 250
D016 SC 251
D016 SC 252
D016 SC 253
D016 SC 254
D016 SC 255
D016 SC 256
D016 SC 257
D016 SC 251
D016 SC 252
D016 SC 253
D016 SC 254
D016 SC 255
D016 SC 256
D016 SC 257
D016 SC 258
D016 SC 259
D016 SC 260
D016 SC 261
D016 SC 270
D016 SC 270
D016 SC 271
D016 SC 271
D016 SC 272
Product Family Problem Desc
D016 SC 272
D016 SC 285
D016 SC 285
D016 SC 300
D016 SC 300
D016 SC 300
D016 SC 300
D016 SC 301
D016 SC 301
D016 SC 301
D016 SC 301
D016 SC 302
D016 SC 302
D016 SC 302
D016 SC 302
D016 SC 303
D016 SC 303
D016 SC 303
D016 SC 303
D017/D018/D019/D020 SC 398

D017/D018/D019/D020 SC 399

D017/D018/D019/D020 SC 651

D017/D018/D019/D020 SC 669

D017/D018/D019/D020 SC 669

D059/D060/D061 @ REMOTE
D081/D082 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D081/D082 FAX FORWARDING QUESTIONS

G178 SC 819
G188/G189 CANNOT ENTER SP MODES
Product Family Problem Desc
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 203
LX66 SC 203
LX66 SC 203
LX66 SC 203
LX66 SC 203
LX66 SC 203
LX66 SC 203
LX66 SC 203
B003/B004/B006/B007 SC 391
B003/B004/B006/B007 SC 391
B003/B004/B006/B007 SC 391
B132/B200 SC 242
B132/B200 SC 242
B140-B143/B163/B228 PUNCH JAM
B222/B224/G878 ERRATIC STAPLER OPERATION
Product Family Problem Desc
B234/B235/B236 SCAN TO FOLDER
B234/B235/B236 SCAN TO FOLDER

B246/B248/B249 SCAN TO FOLDER


B246/B248/B249 PUNCH JAM
B246/B248/B249 SCAN TO FOLDER

C262/C265 PARTS
C262/C265 PARTS
D014/D015 SCAN TO FOLDER
D014/D015 SCAN TO FOLDER

D014/D015 IMAGE SHIFTING


D014/D015 COLOR INCORRECT
D016 SCAN TO FOLDER

D027/D029 ADD TONER CONDITION


D052/D053/D054 SCAN TO FOLDER
D052/D053/D054 PUNCH JAM
D052/D053/D054 SCAN TO FOLDER

D052/D053/D054 0-81
D059/D060/D061 SCAN TO FOLDER

D059/D060/D061 SCAN TO FOLDER

D062/D063/D065/D066 THROUGH PUT QUESTIONS

D062/D063/D065/D066 SCAN TO FOLDER

D062/D063/D065/D066 WIM ISSUES

D081/D082 ADD TONER CONDITION


D081/D082 SC 672
D081/D082 SC 672
D081/D082 SC 672
D081/D082 SC 672
Product Family Problem Desc
D081/D082 SC 672
D081/D082 SC 670
D081/D082 SC 670
D081/D082 SC 670
D081/D082 SC 670
D081/D082 SC 361
D081/D082 SC 361
D081/D082 SC 361
D081/D082 SCAN TO FOLDER

D081/D082 ADD TONER CONDITION


D084/D085 TX PROBLEM
D101/D102/D103 SCAN TO FOLDER
D101/D102/D103 SCAN TO FOLDER

G133 SC 460
LX66 SC 230
LX66 SC 230
LX66 SC 230
LX66 SC 230
LX66 SC 230
LX66 SC 230
LX66 SC 241
LX66 SC 241
LX66 SC 241
LX66 SC 241
LX66 SC 241
LX66 SC 241
LX66 SC 241
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
Product Family Problem Desc
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX80F/LX80M SC 250
LX80F/LX80M SC 260
LX80F/LX80M SC 271
LX80F/LX80M SC 280
LX80F/LX80M SC 290
LX80F/LX80M SC 291
LX80F/LX80M SC 292
LX80F/LX80M SC 293
LX80F/LX80M SC 294
LX80F/LX80M SC 840
B234/B235/B236 SC 829
B234/B235/B236 SC 829
B234/B235/B236 SC 829
B234/B235/B236 SC 829
B234/B235/B236 E 01
B234/B235/B236 E 02
B234/B235/B236 E 03
B234/B235/B236 E 04
B234/B235/B236 E 04
B234/B235/B236 E 04
B234/B235/B236 E 05
B234/B235/B236 E 05
B234/B235/B236 E 05
B234/B235/B236 E 06
B234/B235/B236 E 06
B234/B235/B236 E 06
B234/B235/B236 E 40
Product Family Problem Desc
B234/B235/B236 E 20
B234/B235/B236 E 21
B234/B235/B236 E 21
B234/B235/B236 E 22
B234/B235/B236 E 22
B234/B235/B236 E 23
B234/B235/B236 E 23
B234/B235/B236 E 30
B234/B235/B236 E 31
B234/B235/B236 E 32
B234/B235/B236 E 33
B234/B235/B236 E 34
B234/B235/B236 E 35
B234/B235/B236 E 36
B234/B235/B236 E 36
B234/B235/B236 E 41
B234/B235/B236 E 42
B234/B235/B236 E 43
B234/B235/B236 E 44
B234/B235/B236 E 44
B234/B235/B236 E 44
B234/B235/B236 E 50
B234/B235/B236 E 51
D017/D018/D019/D020 DF FEED IN JAMS

D052/D053/D054 SC 700
D052/D053/D054 SC 306
D081/D082 SC 101
D081/D082 SC 101
D081/D082 SC 101
D081/D082 SC 101
D081/D082 SC 101
D081/D082 SC 120
D081/D082 SC 120
Product Family Problem Desc
D081/D082 SC 120
D081/D082 SC 121
D081/D082 SC 121
D081/D082 SC 121
D081/D082 SC 141
D081/D082 SC 141
D081/D082 SC 141
D081/D082 SC 141
D081/D082 SC 142
D081/D082 SC 142
D081/D082 SC 142
D081/D082 SC 142
D081/D082 SC 144
D081/D082 SC 144
G178 ADD TONER CONDITION
B234/B235/B236 JAM CODE 021
D017/D018/D019/D020 SC 742

D017/D018/D019/D020 SC 742

D017/D018/D019/D020 SC 742

D017/D018/D019/D020 SC 742

G104/G160/G190 SC 400
G104/G160/G190 SC 400
LX80F/LX80M SC 841
LX80F/LX80M SC 841
LX80F/LX80M SC 900
LX80F/LX80M SC 900
LX80F/LX80M SC 901
LX80F/LX80M SC 902
M018/M019 SC 400
M018/M019 SC 400
M018/M019 SC 400
Product Family Problem Desc
B070/B071 FIERY
B132/B200 FIERY
B132/B200 FIERY
B147/B149/B190 SC 686
B147/B149/B190 SC 686
B147/B149/B190 SC 686
B147/B149/B190 SC 686
D009/D011/D012/D013 JAM CODE 052

D009/D011/D012/D013 JAM CODE 052

D009/D011/D012/D013 JAM CODE 052

D014/D015 JAVA INSTALLATION


D014/D015 G 3 KIT INSTALLATION / ISSUES
D027/D029 UNIX
D052/D053/D054 SC 220
D052/D053/D054 SC 220
D052/D053/D054 SC 220
D052/D053/D054 FUSER WEB ISSUES
D052/D053/D054 SC 220
D059/D060/D061 ERRATIC FINISHER OPERATION

D059/D060/D061 CAN NOT ACCESS WEB PAGE


D062/D063/D065/D066 BACKGROUND-DIRTY/GRAY

D062/D063/D065/D066 SUPPLIES

D078/D079 INSTALLATION QUESTIONS


D081/D082 SUPPLIES

D081/D082 SC 860
D081/D082 SC 863
D101/D102/D103 CAN NOT ACCESS WEB PAGE
G152 PARTS
B246/B248/B249 TX PROBLEM
Product Family Problem Desc
B246/B248/B249 NO TX/RX
B246/B248/B249 NO TX/RX
B246/B248/B249 0-00
B246/B248/B249 0-01
D014/D015 TX PROBLEM
D014/D015 NO TX/RX
D014/D015 NO TX/RX
D014/D015 0-01
D052/D053/D054 NO TX/RX
D052/D053/D054 0-00
D052/D053/D054 0-01
D062/D063/D065/D066 DJ 01

D081/D082 TX PROBLEM
D081/D082 NO TX/RX
D081/D082 NO TX/RX
D081/D082 0-00
D081/D082 0-01
D081/D082 JAM CODE 143
G130/G131 BLANK DISPLAY
G130/G131 BLANK DISPLAY
B070/B071 PAPER SIZE QUESTIONS
B140-B143/B163/B228 SET IS FOLDED INCORRECTLY
B140-B143/B163/B228 NOISE
B222/B224/G878 REPORTS ON/OFF
B246/B248/B249 0-03
B246/B248/B249 SPECIFICATIONS
B291/B296 PLEASE WAIT FUSER UP TO TEMP
B291/B296 PLEASE WAIT FUSER UP TO TEMP
C262/C265 SC 200
C262/C265 SC 200
C262/C265 SC 200
C262/C265 SC 100
C262/C265 SC 100
Product Family Problem Desc
C262/C265 SC 311
C262/C265 SC 311
C262/C265 SC 600
C262/C265 SC 600
C262/C265 SC 603
C262/C265 SC 603
D014/D015 0-03
D023/D025 BLANK DISPLAY
D052/D053/D054 0-03
D052/D053/D054 0-07
D059/D060/D061 SC 495
D062/D063/D065/D066 0-03

D062/D063/D065/D066 0-07

D078/D079 USER CODE QUESTIONS


D081/D082 0-03
D081/D082 0-07
D081/D082 SC 732
D091/D092 G 3 KIT INSTALLATION / ISSUES
D091/D092 G 3 KIT INSTALLATION / ISSUES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
B246/B248/B249 0-20
B246/B248/B249 0-23
B246/B248/B249 BLOWN FUSE
C272 ADD INK INDICATION ISSUES
D009/D011/D012/D013 0-20

D009/D011/D012/D013 0-23

D014/D015 0-20
D014/D015 0-23
D052/D053/D054 0-20
D052/D053/D054 0-23
D059/D060/D061 HOLE PUNCH REGISTRATION VARIES
Product Family Problem Desc
D062/D063/D065/D066 0-20

D062/D063/D065/D066 0-23

D081/D082 0-20
D081/D082 0-23
D081/D082 SC 161
D081/D082 SC 161
D081/D082 SC 161
D081/D082 SC 161
D081/D082 SC 165
D081/D082 SC 165
D081/D082 SC 180
D081/D082 SC 180
D081/D082 SC 180
D081/D082 SC 180
D081/D082 SC 181
D081/D082 SC 181
D081/D082 SC 181
D081/D082 SC 181
D081/D082 SC 182
D081/D082 SC 182
D081/D082 SC 182
D081/D082 SC 182
D081/D082 SC 186
D081/D082 SC 186
D081/D082 SC 187
D081/D082 SC 188
D081/D082 SC 188
D081/D082 SC 189
D081/D082 SC 189
D081/D082 SC 195
D091/D092 0-20
D091/D092 0-23
B039/B040/B043/B120 SC 691
Product Family Problem Desc
B039/B040/B043/B120 SC 691
B039/B040/B043/B120 SC 691
B147/B149/B190 SC 122
B147/B149/B190 SC 122
B147/B149/B190 SC 122
B147/B149/B190 SC 122
B147/B149/B190 SC 122
B222/B224/G878 SCANNER OPTION NOT RECOGNIZED
B229 WASTE TONER FULL DISPLAYED
B230/B237 LIGHT/FADED IMAGE
B295/B297 SC 401
B295/B297 SC 401
B295/B297 SC 401
D009/D011/D012/D013 DJ 01

D009/D011/D012/D013 DJ 01

D014/D015 SC 670
D014/D015 SC 670
D017/D018/D019/D020 SC 501

D017/D018/D019/D020 SC 501

D023/D025 JAM CODE 100

D046/D049 SC 540
D046/D049 SC 540
D059/D060/D061 SC 995
D062/D063/D065/D066 14-33, NO MAIL ADDRESS FOR MACHINE

D081/D082 SC 365
D081/D082 SC 202
D081/D082 SC 202
D081/D082 SC 203
D081/D082 SC 203
D081/D082 SC 204
Product Family Problem Desc
D081/D082 SC 204
D081/D082 SC 210
D081/D082 SC 210
D081/D082 SC 210
D081/D082 SC 210
D081/D082 SC 211
D081/D082 SC 211
D081/D082 SC 211
D081/D082 SC 211
D081/D082 SC 212
D081/D082 SC 212
D081/D082 SC 212
D081/D082 SC 212
D081/D082 SC 213
D081/D082 SC 213
D081/D082 SC 213
D081/D082 SC 213
D081/D082 SC 220
D081/D082 SC 220
D081/D082 SC 220
D081/D082 SC 221
D081/D082 SC 221
D081/D082 SC 221
D081/D082 SC 222
D081/D082 SC 222
D081/D082 SC 222
D081/D082 SC 223
D081/D082 SC 223
D081/D082 SC 223
D081/D082 SC 224
D081/D082 SC 224
D081/D082 SC 224
D081/D082 SC 225
D081/D082 SC 225
Product Family Problem Desc
D081/D082 SC 225
D081/D082 SC 226
D081/D082 SC 226
D081/D082 SC 226
D081/D082 SC 227
D081/D082 SC 227
D081/D082 SC 227
D081/D082 SC 230
D081/D082 SC 230
D081/D082 SC 230
D081/D082 SC 230
D081/D082 SC 231
D081/D082 SC 231
D081/D082 SC 231
D081/D082 SC 231
D081/D082 SC 232
D081/D082 SC 232
D081/D082 SC 232
D081/D082 SC 232
D081/D082 SC 233
D081/D082 SC 233
D081/D082 SC 233
D081/D082 SC 233
D081/D082 SC 234
D081/D082 SC 234
D081/D082 SC 234
D081/D082 SC 234
D081/D082 SC 235
D081/D082 SC 235
D081/D082 SC 235
D081/D082 SC 235
D081/D082 SC 236
D081/D082 SC 236
D081/D082 SC 236
Product Family Problem Desc
D081/D082 SC 236
D081/D082 SC 237
D081/D082 SC 237
D081/D082 SC 237
D081/D082 SC 237
D081/D082 SC 240
D081/D082 SC 240
D081/D082 SC 241
D081/D082 SC 241
D081/D082 SC 242
D081/D082 SC 242
D081/D082 SC 243
D081/D082 SC 243
D081/D082 SC 268
D081/D082 SC 268
D081/D082 SC 270
D081/D082 SC 270
D081/D082 SC 270
D081/D082 SC 271
D081/D082 SC 271
D081/D082 SC 271
D081/D082 SC 272
D081/D082 SC 272
D081/D082 SC 272
D081/D082 SC 285
D081/D082 SC 285
D081/D082 SC 285
D081/D082 SC 300
D081/D082 SC 300
D081/D082 SC 300
D081/D082 SC 300
D084/D085 SC 401
D084/D085 SC 401
D084/D085 SC 401
Product Family Problem Desc
D084/D085 SCANNER OPTION NOT RECOGNIZED
D091/D092 PRINT CONTROLLER/NIB
D101/D102/D103 ADF NOT RECOGNIZED
G104 SC 543
G104 SC 543
G104 SC 543
G160/G161 SC 542
G160/G161 SC 542
G160/G161 SC 542
G160/G161 SC 542
G178 E 35
G178 E 36
G178 SC 601
B064/B065 INTERNAL TANDEM TRAY RIGHT SIDE STUCK IN
MACHINE
B132/B200 GBC ENTRANCE JAMS

B234/B235/B236 GBC ENTRANCE JAMS

B246/B248/B249 14-01
B246/B248/B249 GBC ENTRANCE JAMS

D009/D011/D012/D013 14-01

D009/D011/D012/D013 SC 396

D009/D011/D012/D013 SD CARD QUESTIONS

D009/D011/D012/D013 DJ 57

D009/D011/D012/D013 DJ 57

D014/D015 14-01
D014/D015 GBC ENTRANCE JAMS

D014/D015 PAPER CURL


D016 SC 530
Product Family Problem Desc
D027/D029 14-01
D052/D053/D054 14-01
D052/D053/D054 GBC ENTRANCE JAMS

D059/D060/D061 PAPER SIZE QUESTIONS


D059/D060/D061 GBC ENTRANCE JAMS

D059/D060/D061 GBC ENTRANCE JAMS

D062/D063/D065/D066 14-01

D062/D063/D065/D066 GBC ENTRANCE JAMS

D062/D063/D065/D066 JAM CODE 159

D081/D082 14-01
D081/D082 GBC ENTRANCE JAMS

D081/D082 SC 301
D081/D082 SC 301
D081/D082 SC 301
D081/D082 SC 301
D081/D082 SC 302
D081/D082 SC 302
D081/D082 SC 302
D081/D082 SC 302
D081/D082 SC 303
D081/D082 SC 303
D081/D082 SC 303
D081/D082 SC 303
D081/D082 SC 304
D081/D082 SC 304
D081/D082 SC 308
D081/D082 SC 308
D081/D082 SC 313
D081/D082 SC 313
Product Family Problem Desc
D081/D082 SC 313
D081/D082 SC 314
D081/D082 SC 314
D081/D082 SC 314
D081/D082 SC 315
D081/D082 SC 315
D081/D082 SC 315
D081/D082 SC 316
D081/D082 SC 316
D081/D082 SC 316
D081/D082 SC 317
D081/D082 SC 318
D081/D082 SC 319
D081/D082 SC 317
D081/D082 SC 318
D081/D082 SC 319
D081/D082 SC 320
D081/D082 SC 320
D081/D082 SC 320
D081/D082 SC 320
D081/D082 SC 321
D081/D082 SC 321
D081/D082 SC 321
D081/D082 SC 321
D081/D082 SC 322
D081/D082 SC 322
D081/D082 SC 322
D081/D082 SC 322
D081/D082 SC 323
D081/D082 SC 323
D081/D082 SC 323
D081/D082 SC 323
D081/D082 SC 324
D081/D082 SC 324
Product Family Problem Desc
D081/D082 SC 324
D081/D082 SC 325
D081/D082 SC 325
D081/D082 SC 325
D081/D082 SC 326
D081/D082 SC 326
D081/D082 SC 326
D081/D082 SC 327
D081/D082 SC 327
D081/D082 SC 327
D081/D082 SC 336
D081/D082 SC 337
D081/D082 SC 338
D081/D082 SC 339
D081/D082 SC 348
D081/D082 SC 348
D081/D082 SC 348
D081/D082 SC 350
D081/D082 SC 350
D081/D082 SC 351
D081/D082 SC 351
D081/D082 SC 352
D081/D082 SC 352
D081/D082 SC 353
D081/D082 SC 353
D091/D092 14-01
D101/D102/D103 GBC ENTRANCE JAMS

D101/D102/D103 BOOKLETMAKER SERVICE CODES


D101/D102/D103 PRINTS JUNK
G178 GBC ENTRANCE JAMS

LX66 SC 242
LX66 SC 242
LX66 SC 242
Product Family Problem Desc
LX66 SC 242
LX66 SC 242
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
B178/B180/B202 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B222/B224/G878 SCANNER CONFIGURATION
B222/B224/G878 SCANNER CONFIGURATION
B222/B224/G878 SCANNER CONFIGURATION

B222/B224/G878 SCANNER CONFIGURATION

D014/D015 PARTS
D023/D025 SC 565
D023/D025 SCANNER CONFIGURATION
D062/D063/D065/D066 FUSER WEB MESSAGE

D084/D085 G 3 KIT INSTALLATION / ISSUES


G060/G080/G082 JAM CODE 012
G060/G080/G082 JAM CODE 012
G060/G080/G082 JAM CODE 012
G060/G080/G082 JAM CODE 012
Product Family Problem Desc
G133 SC 818
G133 SC 818
G157 SUPPLIES
G178 COLORS MISALIGNED
G178 SC 530
B064/B065 MAC PRINTING

B064/B065 MAC PRINTING

B132/B200 MAC PRINTING

B132/B200 MAC PRINTING

B147/B149/B190 WIM ISSUES


B234/B235/B236 MAC PRINTING

B234/B235/B236 MAC PRINTING

B246/B248/B249 MAC PRINTING

B246/B248/B249 MAC PRINTING

D009/D011/D012/D013 MAC PRINTING

D014/D015 MAC PRINTING

D014/D015 MAC PRINTING

D016 MAC PRINTING

D016 MAC PRINTING

D027/D029 JAM CODE 067


D027/D029 JAM CODE 067
D052/D053/D054 MAC PRINTING

D052/D053/D054 MAC PRINTING


Product Family Problem Desc
D059/D060/D061 PM COUNTER QUESTIONS
D059/D060/D061 MAC PRINTING

D059/D060/D061 MAC PRINTING

D059/D060/D061 ITEMS THAT DO NOT WORK WITH THE GBC


D062/D063/D065/D066 MAC PRINTING

D078/D079 MAC PRINTING

D081/D082 MAC PRINTING

D081/D082 JAM CODE 160


D081/D082 MAC PRINTING

D081/D082 SC 357
D081/D082 SC 357
D081/D082 SC 357
D081/D082 SC 358
D081/D082 SC 358
D081/D082 SC 358
D081/D082 SC 360
D081/D082 SC 362
D081/D082 SC 363
D081/D082 SC 364
D081/D082 SC 365
D081/D082 SC 366
D081/D082 SC 367
D081/D082 SC 372
D081/D082 SC 373
D081/D082 SC 374
D081/D082 SC 375
D081/D082 SC 396
D081/D082 SC 396
D081/D082 SC 397
D081/D082 SC 397
Product Family Problem Desc
D081/D082 SC 398
D081/D082 SC 398
D081/D082 SC 399
D081/D082 SC 399
D081/D082 SC 400
D081/D082 SC 400
D081/D082 SC 402
D081/D082 SC 403
D081/D082 SC 405
D081/D082 SC 406
D081/D082 SC 406
D101/D102/D103 MAC PRINTING

D101/D102/D103 MAC PRINTING

D101/D102/D103 TONER WASTE / SPILL / LEAK


D101/D102/D103 TONER WASTE / SPILL / LEAK
G060/G080/G082 SC 990
G060/G080/G082 SC 990
G060/G080/G082 SC 990
G060/G080/G082 SC 990
G126 MAC PRINTING

G176/G177 SC 863
G178 MAC PRINTING

G178 MAC PRINTING

G188/G189 PM COUNTER QUESTIONS


H555/H556/H557 SUPPLIES
LX66 SC 250
LX66 SC 250
LX66 SC 250
LX66 SC 250
LX66 SC 250
Product Family Problem Desc
LX66 SC 250
LX66 SC 250
LX66 SC 250
LX66 SC 250
LX66 SC 290
LX66 SC 290
LX66 SC 290
LX66 SC 290
LX66 SC 290
LX66 SC 291
LX66 SC 291
LX66 SC 291
LX66 SC 292
LX66 SC 292
LX66 SC 293
LX66 SC 293
LX66 SC 294
LX66 SC 294
LX66 SC 294
LX66 SC 294
B140-B143/B163/B228 DEAD MACHINE, NO OPERATION
B147/B149/B190 REPORTS ON/OFF
B147/B149/B190 REPORTS ON/OFF

B234/B235/B236 PARTS
B234/B235/B236 PARTS
B234/B235/B236 PARTS
B246/B248/B249 SUPPLIES
B246/B248/B249 SUPPLIES
B262/B284/B288/B292 ADD TONER CONDITION
D016 SC 530
D017/D018/D019/D020 SC 860

D017/D018/D019/D020 SC 860
Product Family Problem Desc
D017/D018/D019/D020 SC 860

D027/D029 SC 569

D027/D029 SC 569
D078/D079 LIGHT/FADED IMAGE
D078/D079 LIGHT/FADED IMAGE
D078/D079 LIGHT/FADED IMAGE
D081/D082 SC 406
D081/D082 SC 410
D081/D082 SC 410
D081/D082 SC 410
D081/D082 SC 410
D081/D082 SC 411
D081/D082 SC 411
D081/D082 SC 411
D081/D082 SC 411
D081/D082 SC 412
D081/D082 SC 412
D081/D082 SC 412
D081/D082 SC 412
D081/D082 SC 413
D081/D082 SC 413
D081/D082 SC 413
D081/D082 SC 413
D081/D082 SC 414
D081/D082 SC 414
D081/D082 SC 414
D081/D082 SC 414
D081/D082 SC 415
D081/D082 SC 415
D081/D082 SC 415
D081/D082 SC 415
D081/D082 SC 416
D081/D082 SC 416
Product Family Problem Desc
D081/D082 SC 416
D081/D082 SC 416
D081/D082 SC 417
D081/D082 SC 417
D081/D082 SC 417
D081/D082 SC 417
D081/D082 SC 418
D081/D082 SC 418
D081/D082 SC 418
D081/D082 SC 420
D081/D082 SC 421
D081/D082 SC 422
D081/D082 SC 425
D081/D082 SC 423
D081/D082 SC 422
D081/D082 SC 421
D081/D082 SC 420
D081/D082 SC 420
D081/D082 SC 421
D081/D082 SC 422
D081/D082 SC 423
D081/D082 SC 423
D081/D082 SC 425
D081/D082 SC 425
D081/D082 SC 426
D081/D082 SC 426
D081/D082 SC 426
D081/D082 SC 427
D081/D082 SC 427
D081/D082 SC 427
D101/D102/D103 PRINT OPTION NOT RECOGNIZED

LX66 SC 296
LX66 SC 840
Product Family Problem Desc
LX66 SC 840
LX66 SC 840
LX66 SC 900
LX66 SC 900
LX66 SC 902
LX66 SC 902
LX66 SC 902
LX66 SC 902
LX66 SC 903
LX66 SC 910
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
Product Family Problem Desc
A219/A245/B109 SUPPLIES
B205/B209 FACSIMILE FEATURES
D037/D038/D041 SC 742
D052/D053/D054 0-02
D052/D053/D054 SC 636
D067/D068/D069/D072 RX PROBLEM

D081/D082 SC 534
D081/D082 JITTER/BANDING
D081/D082 JAM CODE 173
D081/D082 SC 424
D081/D082 SC 424
D081/D082 SC 424
D081/D082 SC 432
D081/D082 SC 432
D081/D082 SC 432
D081/D082 SC 432
D081/D082 SC 433
D081/D082 SC 433
D081/D082 SC 433
D081/D082 SC 433
D081/D082 SC 434
D081/D082 SC 434
D081/D082 SC 434
D081/D082 SC 434
D081/D082 SC 435
D081/D082 SC 435
D081/D082 SC 435
D081/D082 SC 435
D081/D082 SC 436
D081/D082 SC 436
D081/D082 SC 436
D081/D082 SC 436
D081/D082 SC 437
Product Family Problem Desc
D081/D082 SC 437
D081/D082 SC 437
D081/D082 SC 437
D081/D082 SC 438
D081/D082 SC 438
D081/D082 SC 438
D081/D082 SC 438
D081/D082 SC 439
D081/D082 SC 439
D081/D082 SC 439
D081/D082 SC 439
D081/D082 SC 440
D081/D082 SC 440
D081/D082 SC 441
D081/D082 SC 441
D081/D082 SC 442
D081/D082 SC 442
D081/D082 SC 443
D081/D082 SC 443
D081/D082 SC 445
D081/D082 SC 445
D081/D082 SC 445
D081/D082 SC 445
D081/D082 SC 446
D081/D082 SC 446
D081/D082 SC 446
D081/D082 SC 447
D081/D082 SC 447
D081/D082 SC 450
D081/D082 SC 450
D081/D082 SC 452
D081/D082 SC 452
D081/D082 SC 455
D081/D082 SC 455
Product Family Problem Desc
D081/D082 SC 455
D081/D082 SC 460
D081/D082 SC 465
D081/D082 SC 465
D081/D082 SC 466
D081/D082 SC 466
D081/D082 SC 467
D081/D082 SC 467
D081/D082 SC 468
D081/D082 SC 468
D081/D082 SC 472
D081/D082 SC 472
D081/D082 SC 480
D081/D082 SC 480
D081/D082 SC 481
D081/D082 SC 481
D081/D082 SC 482
D081/D082 SC 482
D081/D082 SC 483
D081/D082 SC 483
D081/D082 SC 484
D081/D082 SC 484
D081/D082 SC 485
D081/D082 SC 487
D081/D082 SC 487
D084/D085 SC 792
D084/D085 SC 792
D091/D092 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D091/D092 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B246/B248/B249 15-03

B276/B277 SC 928
B276/B277 SC 928
Product Family Problem Desc
B276/B277 SC 928
D009/D011/D012/D013 15-03

D014/D015 15-01
D017/D018/D019/D020 SC 411

D017/D018/D019/D020 SC 411

D017/D018/D019/D020 SC 751

D017/D018/D019/D020 SC 751

D017/D018/D019/D020 SC 751

D027/D029 15-03

D037/D038/D041 FACSIMILE FEATURES


D052/D053/D054 15-03
D052/D053/D054 ERRATIC FINISHER OPERATION
D062/D063/D065/D066 15-03

D067/D068/D069/D072 FAX FEATURE NOT LOADING

D081/D082 15-03

D081/D082 SC 396
D081/D082 SC 397
D081/D082 SC 398
D081/D082 SC 399
D084/D085 SC 636
D091/D092 15-03

G148 PLEASE WAIT FUSER UP TO TEMP


G160/G161 SC 687
G160/G161 SC 687
LX66 SC 920
LX66 SC 920
Product Family Problem Desc
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
B178/B180/B202 SC 686
B178/B180/B202 SC 686
B178/B180/B202 SC 686
B178/B180/B202 SC 686
B178/B180/B202 SC 686
C249/C264 MASTER FEED JAMS
D009/D011/D012/D013 SC 823

D009/D011/D012/D013 SC 823

D059/D060/D061 SC 955
D062/D063/D065/D066 MEMORY OVERFLOW

D081/D082 CANNOT PRINT ACROSS NETWORK

D081/D082 SC 488
D081/D082 SC 495
D081/D082 SC 495
D081/D082 SC 495
Product Family Problem Desc
D081/D082 SC 496
D081/D082 SC 496
D081/D082 SC 496
D081/D082 SC 497
D081/D082 SC 498
D081/D082 SC 499
D081/D082 SC 499
D081/D082 SC 499
D081/D082 SC 490
D081/D082 SC 502
D081/D082 SC 503
D081/D082 SC 503
D081/D082 SC 503
D081/D082 SC 504
D081/D082 SC 504
D081/D082 SC 504
D081/D082 SC 505
D081/D082 SC 505
D081/D082 SC 505
D081/D082 SC 505
D081/D082 SC 510
D081/D082 SC 510
D081/D082 SC 510
D081/D082 SC 510
D081/D082 SC 515
D081/D082 SC 515
D081/D082 SC 515
D081/D082 SC 515
D081/D082 SC 516
D081/D082 SC 516
D081/D082 SC 516
D081/D082 SC 516
G178 JITTER/BANDING
H556/H557 SC 401
Product Family Problem Desc
H556/H557 SC 401
H556/H557 SC 401
B234/B235/B236 DRIVERS
B234/B235/B236 DRIVERS

B234/B235/B236 DRIVERS

B246/B248/B249 DRIVERS
B246/B248/B249 DRIVERS

D014/D015 DRIVERS
D014/D015 DRIVERS
D014/D015 DRIVERS

D014/D015 ERROR MESSAGES


D052/D053/D054 DRIVERS
D052/D053/D054 DRIVERS

D059/D060/D061 DRIVERS
D059/D060/D061 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
D059/D060/D061 DRIVERS

D062/D063/D065/D066 SCAN ROUTER CONFIG/INSTALL

D062/D063/D065/D066 SC 552

D062/D063/D065/D066 DRIVERS

D081/D082 DRIVERS

D101/D102/D103 DRIVERS
A283/A284 NO TX/RX
D027/D029 GENERAL INFORMATION
D052/D053/D054 DRIVERS

D081/D082 USB SCANNING


D084/D085 NUMBER OF RINGS UNTIL CALL IS DETECTED
Product Family Problem Desc
D014/D015 LCT FEED IN JAMS

D009/D011/D012/D013 FUSER WEB ISSUES

D081/D082 PAPER SIZE QUESTIONS


D081/D082 COVER FEEDER SERVICE CODES
LX66 SC 925
LX66 SC 925
LX66 SC 925
LX66 SC 925
LX66 SC 925
LX66 SC 925
LX66 SC 951
LX66 SC 952
LX66 SC 953
LX66 SC 954
LX66 SC 955
LX66 SC 964
LX66 SC 964
LX66 SC 980
LX66 SC 981
LX66 SC 982
LX66 SC 982
LX66 SC 983
LX66 SC 984
LX66 SC 990
LX66 SC 991
D009/D011/D012/D013 JAM CODE 005

D009/D011/D012/D013 JAM CODE 005

D009/D011/D012/D013 JAM CODE 005

D016 FIERY

G060/G080/G082 PARTS
Product Family Problem Desc
G188/G189 JAM CODE 019
G188/G189 JAM CODE 019
G188/G189 JAM CODE 019
G188/G189 JAM CODE 001
G188/G189 JAM CODE 003
G188/G189 JAM CODE 003
G188/G189 JAM CODE 004
G188/G189 JAM CODE 004
G188/G189 JAM CODE 005
G188/G189 JAM CODE 005
G188/G189 JAM CODE 006
G188/G189 JAM CODE 006
G188/G189 JAM CODE 007
G188/G189 JAM CODE 008
B079/082/135/138/182/ DJ 06
183
B079/082/135/138/182/ DJ 06
183
B132/B200 DF FEED IN JAMS
B140-B143/B163/B228 SC 868
B140-B143/B163/B228 SC 868
B222/B224/G878 SC 222
B230/B237 CANNOT SCAN TO E-MAIL
B246/B248/B249 JAM CODE 012
B246/B248/B249 JAM CODE 012
D014/D015 INTERNAL LCT DOES NOT LIFT
D014/D015 SUPPLIES
D014/D015 ADDRESS BOOK ERRORS

D014/D015 2 HOLE PUNCH INDICATED WITH 3 HOLE


PUNCH INSTALLED
D014/D015 JAM D
D027/D029 OP PANEL BUTTONS - NO RESPONSE
D027/D029 SKEWED IMAGE
D052/D053/D054 RX PROBLEM
Product Family Problem Desc
D052/D053/D054 SC 540
D052/D053/D054 TANDEM TRAY ISSUES
D059/D060/D061 ELP

D059/D060/D061 CONTROLLER CONFIG/INSTALL


D062/D063/D065/D066 SC 547

D062/D063/D065/D066 SC 547

D062/D063/D065/D066 SC 547

D062/D063/D065/D066 USB SCANNING

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 INTERNAL TANDEM TRAY RIGHT SIDE STUCK IN


MACHINE
D062/D063/D065/D066 SC 547

D078/D079 DRIVERS

D081/D082 SC 544
D081/D082 SC 544

D081/D082 BLANK DISPLAY


D081/D082 SC 899
M002/M003/M004 CONTROLLER CONFIG/INSTALL
B132/B200 FIRMWARE LOADING ISSUES
B140-B143/B163/B228 SC 998
B140-B143/B163/B228 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B246/B248/B249 ENABLE NONSECURE MODE
B264/B265 INSTALLATION QUESTIONS
B264/B265 @ REMOTE
C267 USER TOOLS
D052/D053/D054 SC 866
Product Family Problem Desc
D062/D063/D065/D066 BACKGROUND-DIRTY/GRAY

D081/D082 COLOR INCORRECT

D081/D082 SCANNER CONFIGURATION


D101/D102/D103 DRIVERS

B147/B149/B190 SC 388
B147/B149/B190 SC 388
B147/B149/B190 SC 388
D009/D011/D012/D013 PM COUNTER QUESTIONS

D052/D053/D054 JAM CODE 121


D062/D063/D065/D066 TANDEM TRAY ISSUES

D081/D082 FINISHER NOT RECOGNIZED


D081/D082 SC 517
D081/D082 SC 517
D081/D082 SC 518
D081/D082 SC 518
D081/D082 SC 530
D081/D082 SC 531
D081/D082 SC 531
D081/D082 SC 532
D081/D082 SC 532
D081/D082 SC 533
D081/D082 SC 533
D081/D082 SC 533
D081/D082 SC 533
D081/D082 SC 534
D081/D082 SC 535
D081/D082 SC 535
D081/D082 SC 536
D081/D082 SC 536
D081/D082 SC 537
Product Family Problem Desc
D081/D082 SC 537
D081/D082 SC 538
D081/D082 SC 538
D081/D082 SC 539
D081/D082 SC 539
D081/D082 SC 540
D081/D082 SC 540
D081/D082 SC 541
D081/D082 SC 541
D081/D082 SC 541
D081/D082 SC 543
D081/D082 SC 543
D081/D082 SC 543
D081/D082 SC 544
D081/D082 SC 544
D081/D082 SC 545
D081/D082 SC 545
D081/D082 SC 545
D081/D082 SC 546
D081/D082 SC 546
D081/D082 SC 547
D081/D082 SC 547
D081/D082 SC 547
D081/D082 SC 549
D081/D082 SC 549
D081/D082 SC 549
D081/D082 SC 550
D081/D082 SC 550
D081/D082 SC 550
D081/D082 SC 551
D081/D082 SC 551
D081/D082 SC 551
D081/D082 SC 551
D081/D082 SC 552
Product Family Problem Desc
D081/D082 SC 552
D081/D082 SC 553
D081/D082 SC 553
D081/D082 SC 553
D081/D082 SC 554
D081/D082 SC 554
D081/D082 SC 554
D081/D082 SC 555
D081/D082 SC 555
D081/D082 SC 555
D081/D082 SC 556
D081/D082 SC 556
D081/D082 SC 557
D081/D082 SC 559
D081/D082 SC 561
D081/D082 SC 561
D081/D082 SC 562
D081/D082 SC 562
D081/D082 SC 562
D081/D082 SC 563
D081/D082 SC 563
D081/D082 SC 563
D081/D082 SC 564
D081/D082 SC 564
D081/D082 SC 564
D081/D082 SC 565
D081/D082 SC 565
D081/D082 SC 565
D091/D092 SC 670
M078/D097 PARTS
D023/D025 SC 819
D023/D025 E 50
D023/D025 E 50
D023/D025 E 50
Product Family Problem Desc
D027/D029 SC 536
D027/D029 FAX FORWARDING QUESTIONS
C272 USER CODE QUESTIONS
D016 RINGBINDER - NOT RECOGNIZED
D052/D053/D054 JAM CODE 013
D081/D082 ADD TONER CONDITION
B132/B200 FIERY
B246/B248/B249 TRAY HEATER
D052/D053/D054 JAM CODE 013
D101/D102/D103 JAVA INSTALLATION
G104/G160/G190 SC 532
G160/G161 SC 452
G160/G161 SC 452
G160/G161 SC 452
M018/M019 SUPPLY YIELD
B246/B248/B249 JAM CODE 007
D037/D038/D041 BURNING ELECTRICAL SMELL
D081/D082 JAM CODE 014
D081/D082 JAM CODE 014
G178 FIERY
B234/B235/B236 PASSWORDS
B246/B248/B249 15-01

B246/B248/B249 ADD TONER CONDITION


D052/D053/D054 15-01

D052/D053/D054 SC 867
D062/D063/D065/D066 SC 873

D062/D063/D065/D066 SC 873

D081/D082 15-01

D081/D082 ADD STAPLE INDICATION


D081/D082 ADD STAPLE INDICATION
Product Family Problem Desc
D081/D082 ADD STAPLE INDICATION
D091/D092 15-01

D101/D102/D103 FIERY
D101/D102/D103 ADD STAPLE INDICATION
D101/D102/D103 ADD STAPLE INDICATION
D101/D102/D103 ADD STAPLE INDICATION
D101/D102/D103 ERROR MESSAGES

B132/B200 FIERY
B246/B248/B249 DOS APPLICATION CONFIG/INSTALL
B246/B248/B249 DOS APPLICATION CONFIG/INSTALL
D052/D053/D054 INSTALLATION QUESTIONS

D052/D053/D054 DISTORTED IMAGE-DIGITIZED


B147/B149/B190 SC 142
B147/B149/B190 SC 142
B147/B149/B190 SC 142
B147/B149/B190 SC 142
B147/B149/B190 SC 142
B147/B149/B190 SC 142
B147/B149/B190 SC 142
B205/B209 SC 792
D009/D011/D012/D013 FAX OPTION NOT RECOGNIZED

D014/D015 SC 595
D014/D015 ERROR MESSAGES

D016 SC 320
D023/D025 G 3 KIT INSTALLATION / ISSUES
D023/D025 SC 670
D027/D029 DOS APPLICATION CONFIG/INSTALL
D027/D029 DOS APPLICATION CONFIG/INSTALL
D059/D060/D061 COUNTER ISSUES
D062/D063/D065/D066 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
Product Family Problem Desc
D091/D092 SC 440
D091/D092 PARTS
D101/D102/D103 PAPER SIZE QUESTIONS
D101/D102/D103 WIM ISSUES
D101/D102/D103 SP MODES
G148 THROUGH PUT QUESTIONS
B230/B237 MAC PRINTING
D009/D011/D012/D013 DJ 57

D052/D053/D054 ERROR MESSAGES


G060/G080/G082 SC 541
B230/B237 PRINTS JUNK
D014/D015 PRINT JOB NOT PRINTING

D037/D038/D041 SC 921

D052/D053/D054 STAMP DATA QUESTIONS


D052/D053/D054 SCANNER FUNCTIONS
D081/D082 THROUGH PUT QUESTIONS
D081/D082 FIERY

D081/D082 SC 566
D081/D082 SC 566
D081/D082 SC 570
D081/D082 SC 570
D081/D082 SC 570
D081/D082 SC 571
D081/D082 SC 571
D081/D082 SC 571
D081/D082 SC 572
D081/D082 SC 572
D081/D082 SC 572
D081/D082 SC 573
D081/D082 SC 573
D081/D082 SC 573
Product Family Problem Desc
D081/D082 SC 574
D081/D082 SC 574
D081/D082 SC 585
D081/D082 SC 585
D081/D082 SC 599
D081/D082 SC 599
D081/D082 SC 599
D081/D082 SC 620
D081/D082 SC 620
D081/D082 SC 620
D081/D082 SC 620
D101/D102/D103 JAM CODE 123
D101/D102/D103 JAM CODE 171
G126 SC 818
G126 SC 818
G126 SC 818
D009/D011/D012/D013 INTERMITTENT JAMMING

D009/D011/D012/D013 FUSER JAMS

D078/D079 POORLY STAPLED OR JOGGED SETS


B140-B143/B163/B228 FIRMWARE LOADING ISSUES
B295/B297 STAMP DATA QUESTIONS
B295/B297 STAMP DATA QUESTIONS
D009/D011/D012/D013 SC 220

D014/D015 DOS APPLICATION CONFIG/INSTALL


D014/D015 BOOKLETMAKER SERVICE CODES
D059/D060/D061 SC 300
D059/D060/D061 SC 300
D059/D060/D061 TONER WASTE / SPILL / LEAK
D059/D060/D061 LIGHT/FADED IMAGE
D067/D068/D069/D072 SC 120

D081/D082 JAM CODE 001


Product Family Problem Desc
D081/D082 FIERY
D091/D092 PARTS
D091/D092 PARTS
G152 SC XX
G179 INSTALLATION QUESTIONS
M002/M003/M004 PRINT JOB NOT PRINTING
B079/082/135/138/182/ E 35
183
B230/B237 SC 672
D016 BLANK DISPLAY
D023/D025 ADD TONER CONDITION
D059/D060/D061 WIM ISSUES
D059/D060/D061 FUSER WEB MESSAGE
D062/D063/D065/D066 PARTS

D081/D082 SC 621
D081/D082 SC 621
D081/D082 SC 621
D081/D082 SC 622
D081/D082 SC 622
D081/D082 SC 622
D081/D082 SC 624
D081/D082 SC 624
D081/D082 SC 624
D081/D082 SC 624
D081/D082 SC 625
D081/D082 SC 625
D081/D082 SC 625
D081/D082 SC 625
D081/D082 SC 625
D081/D082 SC 626
D081/D082 SC 626
D081/D082 SC 626
D081/D082 SC 626
D081/D082 SC 627
Product Family Problem Desc
D081/D082 SC 627
D081/D082 SC 627
D081/D082 SC 627
D081/D082 SC 636
D081/D082 SC 636
D081/D082 SC 636
D081/D082 SC 636
D081/D082 SC 641
D081/D082 SC 671
D081/D082 SC 687
D081/D082 SC 687
D081/D082 SC 701
D081/D082 SC 701
D081/D082 SC 701
D081/D082 SC 701
D081/D082 SC 701
D081/D082 SC 705
D081/D082 SC 705
D081/D082 SC 705
D081/D082 SC 720
D081/D082 SC 720
D081/D082 SC 721
D081/D082 SC 721
D081/D082 SC 721
D081/D082 SC 721
D081/D082 SC 721
D081/D082 SC 723
D081/D082 SC 723
D081/D082 SC 723
D081/D082 SC 723
D081/D082 SC 723
D081/D082 SC 724
D081/D082 SC 724
D081/D082 SC 724
Product Family Problem Desc
D081/D082 SC 725
D081/D082 SC 725
D081/D082 SC 725
D081/D082 SC 725
D081/D082 SC 726
D081/D082 SC 726
D081/D082 SC 726
D081/D082 SC 727
D081/D082 SC 727
D081/D082 SC 727
D081/D082 SC 727
D081/D082 SC 728
D081/D082 SC 728
D081/D082 SC 728
D081/D082 SC 728
D081/D082 SC 730
D081/D082 SC 730
D081/D082 SC 730
D081/D082 SC 730
D081/D082 SC 730
D081/D082 SC 731
D081/D082 SC 731
D081/D082 SC 731
D081/D082 SC 731
G133 ADD TONER CONDITION
G133 ADD TONER CONDITION
G133 ADD TONER CONDITION
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
Product Family Problem Desc
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
B064/B065 TWAIN SCANNING
B064/B065 TWAIN SCANNING
B132/B200 TWAIN SCANNING
B132/B200 TWAIN SCANNING
B140-B143/B163/B228 TWAIN SCANNING
B140-B143/B163/B228 TWAIN SCANNING
B230/B237 INSTALLATION QUESTIONS
B230/B237 MANUALS
B234/B235/B236 TWAIN SCANNING
B234/B235/B236 TWAIN SCANNING
B246/B248/B249 TWAIN SCANNING
B246/B248/B249 TWAIN SCANNING
D014/D015 TWAIN SCANNING
D014/D015 TWAIN SCANNING
D016 TWAIN SCANNING
D052/D053/D054 TWAIN SCANNING
D052/D053/D054 SC 441
D052/D053/D054 SC 441
D052/D053/D054 SC 441
D052/D053/D054 TWAIN SCANNING
D059/D060/D061 TWAIN SCANNING
D059/D060/D061 TWAIN SCANNING
D062/D063/D065/D066 TWAIN SCANNING

D062/D063/D065/D066 TWAIN SCANNING

D081/D082 TWAIN SCANNING


D081/D082 SC 899
Product Family Problem Desc
D081/D082 SC 899
D081/D082 TWAIN SCANNING
D091/D092 PARTS
D091/D092 PARTS
D101/D102/D103 TWAIN SCANNING
D101/D102/D103 TWAIN SCANNING
G178 JITTER/BANDING
M078/D097 TWAIN SCANNING
B262/B284/B288/B292 FAX LIGHT IS RED
D037/D038/D041 JAM CODE 027
D067/D068/D069/D072 SC 981

D067/D068/D069/D072 SC 981

D067/D068/D069/D072 SC 981

G038/G062 SC 322
G038/G062 SC 322
G038/G062 SC 322
G038/G062 SC 322
G104 SC 234
G104 SC 234
G104 SC 234
G104 SC 234
G104 SC 819
G104 SC 819
H556/H557 ENERGY SAVER MODE OFF
D017/D018/D019/D020 JAM CODE 003

B178/B180/B202 SET DEVELOPER UNIT


B178/B180/B202 SET DEVELOPER UNIT
B230/B237 SC 362
B230/B237 SC 362
B230/B237 SC 362
B230/B237 JAM CODE 100
Product Family Problem Desc
B230/B237 SC 362
B295/B297 SP MODES ARE IN JAPENESE
D009/D011/D012/D013 FUSER WEB ISSUES

D009/D011/D012/D013 PRINT OPTION NOT RECOGNIZED

D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D023/D025 SC 224
D023/D025 SC 224
D023/D025 SC 224
D027/D029 INSTALLATION QUESTIONS
D091/D092 PRINT OPTION NOT RECOGNIZED
D091/D092 FUSER WEB ISSUES
D091/D092 POSTSCRIPT
G133 PM COUNTER QUESTIONS
B064/B065 PARTS
B070/B071 DEAD MACHINE, NO OPERATION
B132/B200 ACC ERROR
B264/B265 FAX FEATURE NOT LOADING
B264/B265 FAX FEATURE NOT LOADING
C249/C264 FIRMWARE UPDATES
D014/D015 SC 998
D014/D015 LIGHT/FADED IMAGE
D014/D015 RX PROBLEM
D059/D060/D061 BOOKLETMAKER JAMS AT EXIT
D059/D060/D061 WASTE TONER FULL DISPLAYED
D062/D063/D065/D066 SC 870

D062/D063/D065/D066 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D062/D063/D065/D066 DOS APPLICATION CONFIG/INSTALL

D062/D063/D065/D066 DOS APPLICATION CONFIG/INSTALL


Product Family Problem Desc
D062/D063/D065/D066 SD CARD QUESTIONS

D078/D079 JAM CODE 231


D081/D082 CUSTOM SIZE
D081/D082 SC 410

D081/D082 STAMP DATA QUESTIONS


D081/D082 SC 783
D101/D102/D103 TONER WASTE / SPILL / LEAK
D101/D102/D103 JAM CODE 194
G178 SC 990
G178 SC 990
G178 SC 990
A292/A293/B098 PASSWORDS
B246/B248/B249 MEMORY QUESTIONS
D014/D015 MEMORY QUESTIONS
D014/D015 FIERY
D037/D038/D041 INSTALLATION QUESTIONS
D037/D038/D041 INSTALLATION QUESTIONS
D052/D053/D054 MEMORY QUESTIONS
D059/D060/D061 GBC STREAM PUNCH EXIT JAMS ONLY
D081/D082 MEMORY QUESTIONS
D081/D082 SC 732
D081/D082 SC 732
D081/D082 SC 732
D081/D082 SC 732
D081/D082 SC 733
D081/D082 SC 733
D081/D082 SC 733
D081/D082 SC 733
D081/D082 SC 734
D081/D082 SC 734
D081/D082 SC 734
D081/D082 SC 734
D081/D082 SC 735
Product Family Problem Desc
D081/D082 SC 735
D081/D082 SC 735
D081/D082 SC 735
D081/D082 SC 736
D081/D082 SC 736
D081/D082 SC 736
D081/D082 SC 736
D081/D082 SC 737
D081/D082 SC 737
D081/D082 SC 737
D081/D082 SC 737
D081/D082 SC 738
D081/D082 SC 738
D081/D082 SC 738
D081/D082 SC 738
D081/D082 SC 740
D081/D082 SC 740
D081/D082 SC 740
D081/D082 SC 741
D081/D082 SC 741
D081/D082 SC 741
D081/D082 SC 742
D081/D082 SC 742
D081/D082 SC 742
D081/D082 SC 742
D081/D082 SC 743
D081/D082 SC 743
D081/D082 SC 743
D081/D082 SC 744
D081/D082 SC 744
D081/D082 SC 744
D081/D082 SC 745
D081/D082 SC 745
D081/D082 SC 745
Product Family Problem Desc
D081/D082 SC 745
D081/D082 SC 745
D081/D082 SC 746
D081/D082 SC 746
D081/D082 SC 746
D081/D082 SC 746
D081/D082 SC 746
D081/D082 SC 747
D081/D082 SC 747
D081/D082 SC 747
D081/D082 SC 747
D081/D082 SC 747
D081/D082 SC 748
D081/D082 SC 748
D081/D082 SC 748
D081/D082 SC 748
D081/D082 SC 748
D081/D082 SC 750
D081/D082 SC 750
D081/D082 SC 750
D081/D082 SC 750
D081/D082 SC 750
D081/D082 SC 753
D081/D082 SC 753
D081/D082 SC 753
D081/D082 SC 753
D081/D082 SC 753
D081/D082 SC 754
D081/D082 SC 754
D081/D082 SC 754
D081/D082 SC 754
D081/D082 SC 755
D081/D082 SC 755
D081/D082 SC 755
Product Family Problem Desc
D081/D082 SC 755
D081/D082 SC 755
D081/D082 SC 755
D081/D082 SC 760
D081/D082 SC 760
D081/D082 SC 760
D081/D082 SC 760
D081/D082 SC 761
D081/D082 SC 761
D081/D082 SC 761
D081/D082 SC 761
D081/D082 SC 763
D081/D082 SC 763
D081/D082 SC 764
D081/D082 SC 764
D081/D082 SC 765
D081/D082 SC 765
D081/D082 SC 765
D081/D082 SC 765
D081/D082 SC 765
D081/D082 SC 766
D081/D082 SC 766
D081/D082 SC 766
D081/D082 SC 766
D081/D082 SC 766
D081/D082 SC 767
D081/D082 SC 767
D081/D082 SC 767
D081/D082 SC 767
D081/D082 SC 767
D081/D082 SC 770
D081/D082 SC 770
D081/D082 SC 770
D081/D082 SC 770
Product Family Problem Desc
D081/D082 SC 771
D081/D082 SC 771
D081/D082 SC 771
D081/D082 SC 771
D081/D082 SC 772
D081/D082 SC 772
D081/D082 SC 772
D081/D082 SC 772
D081/D082 SC 773
D081/D082 SC 773
D081/D082 SC 773
D081/D082 SC 773
D081/D082 SC 775
D081/D082 SC 775
D081/D082 SC 775
D081/D082 SC 775
D081/D082 SC 775
D081/D082 SC 776
D081/D082 SC 776
D081/D082 SC 776
D081/D082 SC 776
D081/D082 SC 776
D081/D082 SC 778
D081/D082 SC 778
D081/D082 SC 778
D081/D082 SC 778
D081/D082 SC 779
D081/D082 SC 779
D081/D082 SC 779
D081/D082 SC 779
D081/D082 SC 780
D081/D082 SC 781
D081/D082 SC 782
D081/D082 SC 783
Product Family Problem Desc
D081/D082 SC 783
D081/D082 SC 783
D081/D082 SC 783
D081/D082 SC 783
D081/D082 SC 783
D081/D082 SC 783
D081/D082 SC 783
D101/D102/D103 SC 796
D101/D102/D103 SC 796
D101/D102/D103 SC 796
D101/D102/D103 SC 796
D101/D102/D103 SC 796
D014/D015 JAM CODE 013

D017/D018/D019/D020 SC 141

D037/D038/D041 PRINT CONTROLLER/NIB

D059/D060/D061 CANNOT PRINT ACROSS NETWORK


D062/D063/D065/D066 RS2K

D078/D079 ADD TONER CONDITION


D081/D082 CONTROLLER CONFIG/INSTALL
D081/D082 SC 783
D081/D082 SC 783
D081/D082 SC 783
D081/D082 SC 783
D081/D082 SC 783
D081/D082 SC 784
D081/D082 SC 785
D081/D082 SC 786
D081/D082 SC 789
D081/D082 SC 789
D081/D082 SC 789
D081/D082 SC 789
Product Family Problem Desc
D081/D082 SC 792-1
D081/D082 SC 792-1
D081/D082 SC 792-1
D081/D082 SC 792-1
D081/D082 SC 792-2
D081/D082 SC 792-2
D081/D082 SC 792-2
D081/D082 SC 792-2
D081/D082 SC 792-3
D081/D082 SC 792-3
D081/D082 SC 792-3
D081/D082 SC 792-3
D081/D082 SC 792-4
D081/D082 SC 792-4
D081/D082 SC 792-4
D081/D082 SC 792-4
D081/D082 SC 792-4
D081/D082 SC 792-5
D081/D082 SC 792-5
D081/D082 SC 792-5
D081/D082 SC 792-5
D081/D082 SC 792-6
D081/D082 SC 792-6
D081/D082 SC 792-6
D081/D082 SC 792-6
D081/D082 SC 792-7
D081/D082 SC 792-7
D081/D082 SC 792-7
D081/D082 SC 792-7
D081/D082 SC 792-8
D081/D082 SC 792-8
D081/D082 SC 792-8
D081/D082 SC 792-8
D081/D082 SC 792-9
Product Family Problem Desc
D081/D082 SC 792-9
D081/D082 SC 792-9
D081/D082 SC 792-9
D081/D082 SC 792-10
D081/D082 SC 792-10
D081/D082 SC 792-10
D081/D082 SC 792-10
D081/D082 SC 792-11
D081/D082 SC 792-12
D081/D082 SC 792-12
D081/D082 SC 792-12
D081/D082 SC 792-12
D081/D082 SC 792-13
D081/D082 SC 792-13
D081/D082 SC 792-13
D081/D082 SC 792-13
D081/D082 SC 792-14
D081/D082 SC 792-14
D081/D082 SC 792-14
D081/D082 SC 792-14
D081/D082 SC 792-14
D081/D082 SC 792-15
D081/D082 SC 792-15
D081/D082 SC 792-15
D081/D082 SC 792-15
D081/D082 SC 792-16
D081/D082 SC 792-16
D081/D082 SC 792-16
D081/D082 SC 792-16
D081/D082 SC 792-17
D081/D082 SC 792-17
D081/D082 SC 792-17
D081/D082 SC 792-17
D081/D082 SC 792-17
Product Family Problem Desc
D081/D082 SC 792-17
D091/D092 DOS APPLICATION CONFIG/INSTALL
D091/D092 DOS APPLICATION CONFIG/INSTALL
D091/D092 DOS APPLICATION CONFIG/INSTALL
B064/B065 SC 590
B064/B065 SC 590
B064/B065 SC 590
B222/B224/G878 E 32
B264/B265 POSTSCRIPT
B264/B265 G 3 KIT INSTALLATION / ISSUES
C262/C265 FALSE MASTER EJECT ISSUES
C262/C265 SC 400
D016 SC 400
D052/D053/D054 DISTORTED IMAGE-DIGITIZED
D081/D082 PARTS
D081/D082 SC 792-18
D081/D082 SC 792-19
D081/D082 SC 792-19
D081/D082 SC 792-19
D081/D082 SC 792-19
D081/D082 SC 792-20
D081/D082 SC 792-20
D081/D082 SC 792-20
D081/D082 SC 792-20
D081/D082 SC 792-21
D081/D082 SC 792-21
D081/D082 SC 792-21
D081/D082 SC 792-21
D081/D082 SC 792-22
D081/D082 SC 792-22
D081/D082 SC 792-22
D081/D082 SC 792-22
D081/D082 SC 792
D081/D082 SC 792
Product Family Problem Desc
D081/D082 SC 792
D081/D082 SC 816
D081/D082 SC 816
D081/D082 SC 819
D081/D082 SC 819
D081/D082 SC 819
D081/D082 SC 819
D081/D082 SC 819
D081/D082 SC 819
D081/D082 SC 820
D081/D082 SC 820
D081/D082 SC 820
D081/D082 SC 833
D081/D082 SC 833
D081/D082 SC 853
D081/D082 SC 853
D081/D082 SC 854
D081/D082 SC 854
D081/D082 SC 855
D081/D082 SC 855
D081/D082 SC 856
D081/D082 SC 856
D081/D082 SC 857
D081/D082 SC 857
D081/D082 SC 858
D081/D082 SC 858
D081/D082 SC 858
D081/D082 SC 859
D081/D082 SC 859
D081/D082 SC 861
D081/D082 SC 861
D081/D082 SC 861
D081/D082 SC 864
D081/D082 SC 865
Product Family Problem Desc
D081/D082 SC 866
D081/D082 SC 866
D081/D082 SC 867
D081/D082 SC 867
D091/D092 PARTS
D091/D092 PARTS
G104/G160/G190 SC 366
G179 STAPLE NOT FUNCTIONING
M001 SC 545
M001 SC 545
M001 SC 545
M001 SC 545

M065/M066 SC 195
M065/M066 SC 195
M065/M066 SC 202
M065/M066 SC 202
M065/M066 SC 202
M065/M066 SC 203
M065/M066 SC 203
M065/M066 SC 203
M065/M066 SC 204
M065/M066 SC 204
M065/M066 SC 204
M065/M066 SC 220
M065/M066 SC 220
M065/M066 SC 220
M065/M066 SC 222
M065/M066 SC 222
M065/M066 SC 222
M065/M066 SC 230
M065/M066 SC 230
M065/M066 SC 230
M065/M066 SC 231
Product Family Problem Desc
M065/M066 SC 231
M065/M066 SC 231
M065/M066 SC 232
M065/M066 SC 232
M065/M066 SC 232
M065/M066 SC 233
M065/M066 SC 233
M065/M066 SC 233
M065/M066 SC 234
M065/M066 SC 234
M065/M066 SC 234
M065/M066 SC 235
M065/M066 SC 235
M065/M066 SC 235
M065/M066 SC 236
M065/M066 SC 236
M065/M066 SC 236
M065/M066 SC 237
M065/M066 SC 237
M065/M066 SC 237
M065/M066 SC 240
M065/M066 SC 240
M065/M066 SC 241
M065/M066 SC 241
M065/M066 SC 285
M065/M066 SC 285
M065/M066 SC 285
M065/M066 SC 285
M065/M066 SC 285
M065/M066 SC 290
M065/M066 SC 290
M065/M066 SC 290
M065/M066 SC 290
M065/M066 SC 291
Product Family Problem Desc
M065/M066 SC 291
M065/M066 SC 291
M065/M066 SC 292
M065/M066 SC 292
M065/M066 SC 292
M065/M066 SC 293
M065/M066 SC 293
M065/M066 SC 312
M065/M066 SC 312
M065/M066 SC 312
M065/M066 SC 313
M065/M066 SC 313
M065/M066 SC 313
M065/M066 SC 314
M065/M066 SC 314
M065/M066 SC 314
M065/M066 SC 315
M065/M066 SC 315
M065/M066 SC 315
M065/M066 SC 325
M065/M066 SC 325
M065/M066 SC 360
M065/M066 SC 360
M065/M066 SC 360
M065/M066 SC 361
M065/M066 SC 361
M065/M066 SC 361
M065/M066 SC 362
M065/M066 SC 362
M065/M066 SC 362
M065/M066 SC 363
M065/M066 SC 363
M065/M066 SC 363
M065/M066 SC 364
Product Family Problem Desc
M065/M066 SC 364
M065/M066 SC 364
M065/M066 SC 365
M065/M066 SC 365
M065/M066 SC 365
M065/M066 SC 366
M065/M066 SC 366
M065/M066 SC 366
M065/M066 SC 367
M065/M066 SC 367
M065/M066 SC 367
M065/M066 SC 372
M065/M066 SC 372
M065/M066 SC 373
M065/M066 SC 373
M065/M066 SC 374
M065/M066 SC 374
M065/M066 SC 375
M065/M066 SC 375
M065/M066 SC 375
M065/M066 SC 374
M065/M066 SC 373
M065/M066 SC 372
M065/M066 SC 380
M065/M066 SC 380
M065/M066 SC 381
M065/M066 SC 381
M065/M066 SC 396
M065/M066 SC 396
M065/M066 SC 396
M065/M066 SC 397
M065/M066 SC 397
M065/M066 SC 397
M065/M066 SC 400
Product Family Problem Desc
M065/M066 SC 400
M065/M066 SC 400
M065/M066 SC 400
M065/M066 SC 442
M065/M066 SC 442
M065/M066 SC 442
M065/M066 SC 442
M065/M066 SC 443
M065/M066 SC 443
M065/M066 SC 443
M065/M066 SC 452
M065/M066 SC 452
M065/M066 SC 460
M065/M066 SC 460
M065/M066 SC 460
M065/M066 SC 466
M065/M066 SC 466
M065/M066 SC 466
M065/M066 SC 491
M065/M066 SC 491
M065/M066 SC 492
M065/M066 SC 492
M065/M066 SC 492
M065/M066 SC 495
M065/M066 SC 495
M065/M066 SC 498
M065/M066 SC 498
M065/M066 SC 501
M065/M066 SC 501
M065/M066 SC 501
M065/M066 SC 502
M065/M066 SC 502
M065/M066 SC 502
M065/M066 SC 503
Product Family Problem Desc
M065/M066 SC 503
M065/M066 SC 504
M065/M066 SC 504
M065/M066 SC 520
M065/M066 SC 520
M065/M066 SC 520
M065/M066 SC 521
M065/M066 SC 521
M065/M066 SC 521
M065/M066 SC 522
M065/M066 SC 522
M065/M066 SC 522
M065/M066 SC 530
M065/M066 SC 530
M065/M066 SC 531
M065/M066 SC 531
M065/M066 SC 532
M065/M066 SC 532
M065/M066 SC 533
M065/M066 SC 533
M065/M066 SC 534
M065/M066 SC 534
M065/M066 SC 535
M065/M066 SC 535
M065/M066 SC 536
M065/M066 SC 536
M065/M066 SC 537
M065/M066 SC 537
M065/M066 SC 540
M065/M066 SC 540
M065/M066 SC 541
M065/M066 SC 541
M065/M066 SC 542
M065/M066 SC 542
Product Family Problem Desc
M065/M066 SC 542
M065/M066 SC 542
M065/M066 SC 543
M065/M066 SC 543
M065/M066 SC 543
M065/M066 SC 544
M065/M066 SC 544
M065/M066 SC 544
M065/M066 SC 544
M065/M066 SC 545
M065/M066 SC 545
M065/M066 SC 545
M065/M066 SC 547
M065/M066 SC 547
M065/M066 SC 547
M065/M066 SC 551
M065/M066 SC 551
M065/M066 SC 552
M065/M066 SC 552
M065/M066 SC 552
M065/M066 SC 553
M065/M066 SC 553
M065/M066 SC 553
M065/M066 SC 553
M065/M066 SC 554
M065/M066 SC 554
M065/M066 SC 554
M065/M066 SC 554
M065/M066 SC 555
M065/M066 SC 555
M065/M066 SC 555
M065/M066 SC 557
M065/M066 SC 559
M065/M066 SC 559
Product Family Problem Desc
M065/M066 SC 561
M065/M066 SC 561
M065/M066 SC 563
M065/M066 SC 563
M065/M066 SC 563
M065/M066 SC 564
M065/M066 SC 564
M065/M066 SC 564
M065/M066 SC 565
M065/M066 SC 565
M065/M066 SC 565
M065/M066 SC 565
D017/D018/D019/D020 SC 827

D017/D018/D019/D020 SC 827

D017/D018/D019/D020 SC 827

D084/D085 SC 819
M065/M066 SC 622
M065/M066 SC 623
M065/M066 SC 624
M065/M066 SC 641
M065/M066 SC 641
M065/M066 SC 641
M065/M066 SC 669
M065/M066 SC 670
M065/M066 SC 670
M065/M066 SC 670
M065/M066 SC 670
M065/M066 SC 681
M065/M066 SC 681
M065/M066 SC 681
M065/M066 SC 681
M065/M066 SC 681
Product Family Problem Desc
M065/M066 SC 682
M065/M066 SC 687
M065/M066 SC 687
M065/M066 SC 687
M065/M066 SC 690
M065/M066 SC 690
M065/M066 SC 690
M065/M066 SC 816
M065/M066 SC 816
M065/M066 SC 819
M065/M066 SC 819
M065/M066 SC 820
M065/M066 SC 820
M065/M066 SC 833
M065/M066 SC 833
M065/M066 SC 853
M065/M066 SC 854
M065/M066 SC 855
M065/M066 SC 855
M065/M066 SC 857
M065/M066 SC 857
M065/M066 SC 858
M065/M066 SC 858
M065/M066 SC 858
D014/D015 SC 550
D037/D038/D041 JAM CODE 252

D052/D053/D054 FAX FORWARDING QUESTIONS


D059/D060/D061 PARTS
D062/D063/D065/D066 MEMORY QUESTIONS

D078/D079 SC 501
D078/D079 SC 501
D081/D082 SC 672
D081/D082 SC 672
Product Family Problem Desc
D081/D082 SC 671
D081/D082 SC 990
G155 E 210
G178 LIGHT/FADED IMAGE
M002/M003/M004 SC 320
M065/M066 SC 683
M065/M066 SC 859
M065/M066 SC 859
M065/M066 SC 859
M065/M066 SC 859
M065/M066 SC 860
M065/M066 SC 860
M065/M066 SC 860
M065/M066 SC 861
M065/M066 SC 861
M065/M066 SC 861
M065/M066 SC 861
M065/M066 SC 863
M065/M066 SC 863
M065/M066 SC 863
M065/M066 SC 863
M065/M066 SC 864
M065/M066 SC 864
M065/M066 SC 864
M065/M066 SC 865
M065/M066 SC 865
M065/M066 SC 865
M065/M066 SC 866
M065/M066 SC 866
M065/M066 SC 867
M065/M066 SC 867
M065/M066 SC 870
M065/M066 SC 870
M065/M066 SC 872
Product Family Problem Desc
M065/M066 SC 872
M065/M066 SC 873
M065/M066 SC 873
M065/M066 SC 874
M065/M066 SC 874
M065/M066 SC 874
M065/M066 SC 875
M065/M066 SC 875
M065/M066 SC 875
M065/M066 SC 876
M065/M066 SC 876
M065/M066 SC 876
M065/M066 SC 876
M065/M066 SC 877
M065/M066 SC 877
M065/M066 SC 878
M065/M066 SC 899
M065/M066 SC 899
M065/M066 SC 899
M065/M066 SC 900
M065/M066 SC 900
M065/M066 SC 900
M065/M066 SC 920
M065/M066 SC 920
M065/M066 SC 920
M065/M066 SC 921
M065/M066 SC 990
M065/M066 SC 990
M065/M066 SC 990
M065/M066 SC 991
M065/M066 SC 995
M065/M066 SC 995
M065/M066 SC 995
M065/M066 SC 997
Product Family Problem Desc
M065/M066 SC 997
M065/M066 SC 998
M065/M066 SC 998
M065/M066 SC 998
D084/D085 SC 995
M065/M066 JAM CODE 001
M065/M066 JAM CODE 001
M065/M066 JAM CODE 003
M065/M066 JAM CODE 003
M065/M066 JAM CODE 003
M065/M066 JAM CODE 004
M065/M066 JAM CODE 004
M065/M066 JAM CODE 004
M065/M066 JAM CODE 005
M065/M066 JAM CODE 005
M065/M066 JAM CODE 005
M065/M066 JAM CODE 006
M065/M066 JAM CODE 006
M065/M066 JAM CODE 006
M065/M066 JAM CODE 008
M065/M066 JAM CODE 008
M065/M066 JAM CODE 009
M065/M066 JAM CODE 011
M065/M066 JAM CODE 011
M065/M066 JAM CODE 012
M065/M066 JAM CODE 012
M065/M066 JAM CODE 013
M065/M066 JAM CODE 013
M065/M066 JAM CODE 014
M065/M066 JAM CODE 014
M065/M066 JAM CODE 017
M065/M066 JAM CODE 017
M065/M066 JAM CODE 018
M065/M066 JAM CODE 019
Product Family Problem Desc
M065/M066 JAM CODE 020
M065/M066 JAM CODE 025
M065/M066 JAM CODE 027
M065/M066 JAM CODE 028
M065/M066 JAM CODE 047
M065/M066 JAM CODE 051
M065/M066 JAM CODE 052
M065/M066 JAM CODE 053
M065/M066 JAM CODE 054
M065/M066 JAM CODE 057
M065/M066 JAM CODE 057
M065/M066 JAM CODE 057
M065/M066 JAM CODE 060
M065/M066 JAM CODE 060
M065/M066 JAM CODE 060
M065/M066 JAM CODE 065
M065/M066 JAM CODE 067
M065/M066 JAM CODE 068
B022/B027 SC 302
B022/B027 SC 302
B022/B027 SC 302
B039/B040/B043/B120 SC 990
B039/B040/B043/B120 SC 990
B039/B040/B043/B120 SC 990
B089/B093 SC 992
B089/B093 SC 992
B205/B209 JAM CODE 011
D023/D025 PARTS
D084/D085 SC 220
D084/D085 SC 220
D084/D085 SC 220
D084/D085 SC 220
H558 56
H558 56
Product Family Problem Desc
H558 56
H558 56
H558 58
H558 59
H558 59
H558 59
H558 5A
H558 5A
H558 5A
H558 5B
H558 5B
H558 5B
H558 6A
H558 6A
H558 6A
H558 6B
H558 6B
H558 6B
H558 6C
H558 6C
H558 6C
H558 6D
H558 6D
H558 6D
H558 6E
H558 6E
H558 6E
H558 6F
H558 6F
H558 6F
H558 71
H558 71
H558 71
H558 72
Product Family Problem Desc
H558 72
H558 72
H558 73
H558 73
H558 73
H558 74
H558 74
H558 74
H558 75
H558 75
H558 75
H558 76
H558 76
H558 76
H558 77
H558 78
H558 78
H558 78
H558 78
H558 79
H558 79
H558 7A
H558 7A
H558 7B
H558 7D
H558 7D
H558 7D
H558 7D
H558 80
H558 80
H558 80
H558 80
H558 81
H558 81
Product Family Problem Desc
H558 81
H558 82
H558 82
H558 82
H558 82
H558 83
H558 83
H558 83
H558 83
M016/M017 BLANK IMAGE-PARTIAL/SPORATIC
B070/B071 JAM CODE 037
B132/B200 TWAIN SCANNING
B234/B235/B236 TWAIN SCANNING
D014/D015 TWAIN SCANNING
D014/D015 SC 670
D027/D029 ADD TONER CONDITION
D027/D029 ADD TONER CONDITION
D037/D038/D041 USER CODE QUESTIONS
D052/D053/D054 TWAIN SCANNING
D059/D060/D061 TWAIN SCANNING
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 TWAIN SCANNING

D062/D063/D065/D066 PRINT JOB NOT PRINTING

D081/D082 SCANNING DOES NOT FUNCTION


D081/D082 SCANNING DOES NOT FUNCTION
D081/D082 SCANNING DOES NOT FUNCTION
D081/D082 SCANNING DOES NOT FUNCTION
D081/D082 SCANNING DOES NOT FUNCTION
D081/D082 SCANNING DOES NOT FUNCTION
D081/D082 CANNOT SCAN TO NETWORK
D081/D082 CANNOT SCAN TO NETWORK
D081/D082 CANNOT SCAN TO NETWORK
Product Family Problem Desc
D081/D082 INSTALLATION QUESTIONS
D081/D082 TWAIN SCANNING
D081/D082 NO TX/RX
D084/D085 SC 120
D084/D085 SC 120
D084/D085 SC 120
D084/D085 SC 120
D084/D085 SC 120
D084/D085 SC 120
D101/D102/D103 TWAIN SCANNING
G130/G131 PM COUNTER QUESTIONS
H558 D3
H558 D4
H558 D5
H558 D6
H558 D7
H558 D9
H558 DA
H558 DB
H558 DC
H558 DD
H558 DE
H558 DF
H558 E6
H558 E8
H558 E8
H558 EA
H558 EA
H558 EA
H558 F1
H558 F3
H558 F5
H558 F6
H558 D8
Product Family Problem Desc
B246/B248/B249 BLURRED IMAGE
D014/D015 SUPPLIES
D062/D063/D065/D066 PARTS

G126 BLANK DISPLAY


G126 BLANK DISPLAY
G126 BLANK DISPLAY
G126 BLANK DISPLAY
G126 BLANK DISPLAY
D081/D082 VM CARD INSTALLATION
D084/D085 STAMP DATA QUESTIONS
A174 DJ 41
B132/B200 DOS APPLICATION CONFIG/INSTALL
B140-B143/B163/B228 FIRMWARE UPDATES
B234/B235/B236 FIRMWARE UPDATES
B234/B235/B236 14 & 17 IN PAPER ONLY, BUCKLES IN GBC
BYPASS & JAMS
B234/B235/B236 14 & 17 IN PAPER ONLY, BUCKLES IN GBC
BYPASS & JAMS
B246/B248/B249 SC 998
B246/B248/B249 FIRMWARE UPDATES
C229/C233/C239 JAM B
C262/C265 MASTER EJECT JAMS

D014/D015 JAM CODE 066


D014/D015 JAM CODE 066
D014/D015 JAM CODE 066
D014/D015 JAM CODE 066
D014/D015 FIRMWARE UPDATES
D014/D015 JAM CODE 198
D016 OIL MARKS

D016 INSTALLATION QUESTIONS


D016 FIRMWARE UPDATES
D027/D029 SC 564
Product Family Problem Desc
D052/D053/D054 SC 181
D052/D053/D054 FIRMWARE UPDATES
D052/D053/D054 PRINT OPTION NOT RECOGNIZED
D059/D060/D061 FIRMWARE UPDATES
D062/D063/D065/D066 @ REMOTE

D062/D063/D065/D066 FINISHER TRAY NOT SHIFTING BETWEEN SETS,


STAPLES ALL COPIES
D062/D063/D065/D066 FIRMWARE UPDATES

D062/D063/D065/D066 PRINT JOB INTERRUPTED

D062/D063/D065/D066 @ REMOTE

D062/D063/D065/D066 OPERATION PANEL DISPLAY'S FOREIGN


LANGUAGE
D078/D079 FIRMWARE UPDATES
D081/D082 TX PROBLEM
D081/D082 FIERY
D101/D102/D103 FIRMWARE UPDATES
G148 DOS APPLICATION CONFIG/INSTALL
G150/G151 SC XX
G178 SC 438
G178 SC 544
H516/H526/H527/H552/ 9-22 HOT ROLLER FAILED
H555
M078/D097 FIRMWARE UPDATES
M078/D097 SC 400
B230/B237 DUPLEX END FENCE MOTOR VIBRATES
B264/B265 DJ 05
B295/B297 JAM CODE 014
B295/B297 JAM CODE 014
B295/B297 JAM CODE 014
B295/B297 JAM CODE 014
D052/D053/D054 DOS APPLICATION CONFIG/INSTALL
D052/D053/D054 SC 101
Product Family Problem Desc
D052/D053/D054 SC 101
D052/D053/D054 SC 101
D052/D053/D054 SC 101
D052/D053/D054 SC 101
D052/D053/D054 SC 120
D052/D053/D054 SC 120
D052/D053/D054 SC 120
D052/D053/D054 SC 120
D052/D053/D054 SC 120
D052/D053/D054 SC 121
D052/D053/D054 SC 121
D052/D053/D054 SC 121
D052/D053/D054 SC 121
D052/D053/D054 SC 121
D052/D053/D054 SC 123
D052/D053/D054 SC 123
D052/D053/D054 SC 122
D052/D053/D054 SC 122
D052/D053/D054 SC 122
D052/D053/D054 SC 122
D052/D053/D054 SC 122
D052/D053/D054 SC 122
D052/D053/D054 SC 122
D052/D053/D054 SC 122
D052/D053/D054 SC 143
D052/D053/D054 SC 143
D052/D053/D054 SC 143
D052/D053/D054 SC 143
D052/D053/D054 SC 143
D052/D053/D054 SC 143
D052/D053/D054 SC 183
D052/D053/D054 SC 184
D062/D063/D065/D066 RX PROBLEM
Product Family Problem Desc
D081/D082 SC 868
D081/D082 SC 868
D081/D082 SC 870
D081/D082 SC 870
D081/D082 SC 870
D081/D082 SC 870
D081/D082 SC 870
D081/D082 SC 872
D081/D082 SC 872
D081/D082 SC 874
D081/D082 SC 874
D081/D082 SC 875
D081/D082 SC 876
D081/D082 SC 876
D081/D082 SC 877
D081/D082 SC 877
D081/D082 SC 877
D081/D082 SC 878
D081/D082 SC 878
D081/D082 SC 878
D081/D082 SC 880
D081/D082 SC 900
D081/D082 SC 900
D081/D082 SC 901
D081/D082 SC 901
D081/D082 SC 902
D081/D082 SC 902
D081/D082 SC 920
D081/D082 SC 920
D081/D082 SC 921
D081/D082 SC 921
D081/D082 SC 925
D081/D082 SC 925
D084/D085 PARTS
Product Family Problem Desc
D084/D085 PARTS
D084/D085 SC 547
D084/D085 SC 547
G178 FIRMWARE UPDATES
G178 SC 530
G178 ROTATIONAL SCRATCHES ON OPC / DRUM
G178 PLEASE WAIT - NO FUSER LAMPS
G179 PLEASE WAIT FUSER UP TO TEMP
G179 PLEASE WAIT FUSER UP TO TEMP
D027/D029 SC 833
D027/D029 SC 833
D027/D029 SC 833
D027/D029 SC 833
D037/D038/D041 PUNCH UNIT NOT RECOGNIZED
D052/D053/D054 SC 144
D052/D053/D054 SC 183
D052/D053/D054 SC 101
D052/D053/D054 SC 143
D052/D053/D054 SC 183
D052/D053/D054 SC 184
D052/D053/D054 SC 123
D052/D053/D054 SC 123
D052/D053/D054 SC 123
D052/D053/D054 SC 165
D052/D053/D054 SC 165
D052/D053/D054 SC 181
D052/D053/D054 SC 181
D052/D053/D054 SC 202
D052/D053/D054 SC 202
D052/D053/D054 SC 202
D052/D053/D054 SC 202
D052/D053/D054 SC 203
D052/D053/D054 SC 203
D052/D053/D054 SC 203
Product Family Problem Desc
D052/D053/D054 SC 204
D052/D053/D054 SC 204
D052/D053/D054 SC 204
D052/D053/D054 SC 205
D052/D053/D054 SC 205
D052/D053/D054 SC 205
D052/D053/D054 SC 205
D052/D053/D054 SC 303
D052/D053/D054 SC 303
D052/D053/D054 SC 303
D052/D053/D054 SC 304
D052/D053/D054 SC 304
D052/D053/D054 SC 305
D052/D053/D054 SC 305
D052/D053/D054 SC 310
D052/D053/D054 SC 310
D052/D053/D054 SC 310
D052/D053/D054 SC 312
D052/D053/D054 SC 314
D052/D053/D054 SC 314
D052/D053/D054 SC 314
D052/D053/D054 SC 314
D059/D060/D061 DOS APPLICATION CONFIG/INSTALL
D059/D060/D061 DOS APPLICATION CONFIG/INSTALL
B079/082/135/138/182/ USER TOOLS
183
B132/B200 SC 541
B246/B248/B249 RX PROBLEM
D009/D011/D012/D013 SD CARD QUESTIONS

D009/D011/D012/D013 SD CARD QUESTIONS

D010 SC 992
D052/D053/D054 SC 501
D052/D053/D054 SC 315
Product Family Problem Desc
D052/D053/D054 SC 315
D052/D053/D054 SC 315
D052/D053/D054 SC 315
D052/D053/D054 SC 316
D052/D053/D054 SC 316
D052/D053/D054 SC 316
D052/D053/D054 SC 316
D052/D053/D054 SC 340
D052/D053/D054 SC 340
D052/D053/D054 SC 340
D052/D053/D054 SC 340
D052/D053/D054 SC 341
D052/D053/D054 SC 341
D052/D053/D054 SC 341
D052/D053/D054 SC 341
D052/D053/D054 SC 342
D052/D053/D054 SC 342
D052/D053/D054 SC 342
D052/D053/D054 SC 350
D052/D053/D054 SC 350
D052/D053/D054 SC 350
D052/D053/D054 SC 350
D052/D053/D054 SC 350
D052/D053/D054 SC 350
D052/D053/D054 SC 351
D052/D053/D054 SC 351
D052/D053/D054 SC 351
D052/D053/D054 SC 351
D052/D053/D054 SC 352
D052/D053/D054 SC 353
D052/D053/D054 SC 353
D052/D053/D054 SC 353
D052/D053/D054 SC 353
D052/D053/D054 SC 353
Product Family Problem Desc
D052/D053/D054 SC 353
D052/D053/D054 SC 354
D052/D053/D054 SC 354
D052/D053/D054 SC 354
D052/D053/D054 SC 354
D052/D053/D054 SC 354
D052/D053/D054 SC 354
D052/D053/D054 SC 355
D052/D053/D054 SC 355
D052/D053/D054 SC 355
D052/D053/D054 SC 355
D052/D053/D054 SC 355
D052/D053/D054 SC 401
D052/D053/D054 SC 401
D052/D053/D054 SC 402
D052/D053/D054 SC 402
D052/D053/D054 SC 430
D052/D053/D054 SC 430
D052/D053/D054 SC 496
D052/D053/D054 SC 496
D052/D053/D054 SC 497
D052/D053/D054 SC 497
D052/D053/D054 SC 501
D052/D053/D054 SC 501
D052/D053/D054 SC 501
D052/D053/D054 SC 501
D052/D053/D054 SC 502
D052/D053/D054 SC 502
D052/D053/D054 SC 502
D052/D053/D054 SC 502
D052/D053/D054 SC 502
D052/D053/D054 SC 503
D052/D053/D054 SC 503
D052/D053/D054 SC 503
Product Family Problem Desc
D052/D053/D054 SC 503
D052/D053/D054 SC 503
D052/D053/D054 SC 504
D052/D053/D054 SC 504
D052/D053/D054 SC 504
D052/D053/D054 SC 504
D052/D053/D054 SC 504
D052/D053/D054 SC 507
D052/D053/D054 SC 507
D052/D053/D054 SC 507
D052/D053/D054 SC 510
D052/D053/D054 SC 510
D052/D053/D054 SC 510
D052/D053/D054 SC 510
D052/D053/D054 SC 510
D052/D053/D054 SC 515
D052/D053/D054 SC 515
D052/D053/D054 SC 515
D052/D053/D054 SC 521
D052/D053/D054 SC 521
D052/D053/D054 SC 531
D052/D053/D054 SC 531
D052/D053/D054 SC 543
D052/D053/D054 SC 543
D052/D053/D054 SC 543
D052/D053/D054 SC 544
D052/D053/D054 SC 544
D052/D053/D054 SC 544
D052/D053/D054 SC 545
D052/D053/D054 SC 545
D052/D053/D054 SC 553
D052/D053/D054 SC 553
D052/D053/D054 SC 553
D052/D053/D054 SC 557
Product Family Problem Desc
D052/D053/D054 SC 559
D052/D053/D054 SC 590
D052/D053/D054 SC 590
D052/D053/D054 SC 590
D052/D053/D054 SC 599
D052/D053/D054 SC 610
D052/D053/D054 SC 611
D052/D053/D054 SC 612
D052/D053/D054 SC 612
D052/D053/D054 SC 620
D052/D053/D054 SC 623
D052/D053/D054 SC 624
D052/D053/D054 SC 624
D052/D053/D054 SC 626
D052/D053/D054 SC 626
D052/D053/D054 SC 627
D052/D053/D054 SC 627
D052/D053/D054 SC 650
D052/D053/D054 SC 650
D052/D053/D054 SC 650
D052/D053/D054 SC 651
D052/D053/D054 SC 670
D052/D053/D054 SC 670
D052/D053/D054 SC 700
D052/D053/D054 SC 700
D052/D053/D054 SC 700
D052/D053/D054 SC 701
D052/D053/D054 SC 701
D052/D053/D054 SC 701
D052/D053/D054 SC 701
D052/D053/D054 SC 720
D052/D053/D054 SC 720
D052/D053/D054 SC 720
D052/D053/D054 SC 721
Product Family Problem Desc
D052/D053/D054 SC 721
D052/D053/D054 SC 721
D052/D053/D054 SC 721
D052/D053/D054 SC 721
D052/D053/D054 SC 723
D052/D053/D054 SC 724
D052/D053/D054 SC 724
D052/D053/D054 SC 724
D052/D053/D054 SC 724
D059/D060/D061 LIGHT/FADED IMAGE
D062/D063/D065/D066 JAM CODE 071

D062/D063/D065/D066 JAM CODE 071

D062/D063/D065/D066 JAM CODE 071

D062/D063/D065/D066 PAPER TRAY SELECTION FOR FAX

D067/D068/D069/D072 MIXED ORIGINAL ISSUES

D084/D085 SC 867
D084/D085 SC 827
D084/D085 SC 827
D084/D085 SC 230
D084/D085 SC 230
D084/D085 SC 230
G104/G160/G190 SC 490
G104/G160/G190 SC 490
G104/G160/G190 SC 490
G178 JAM CODE 039
G178 JAM CODE 039
G188/G189 SC 865
H321 FUSER OVERHEAT, NO SERVICE CODE
D084/D085 SC 819
J007/J010/J011 SC 997
Product Family Problem Desc
J007/J010/J011 SC 997

J007/J010/J011 SC 997
D084/D085 POOR FUSING
D059/D060/D061 SC 997

B222/B224/G878 SC 610
B295/B297 INSTALLATION QUESTIONS
D009/D011/D012/D013 SC 997

D014/D015 SC 997

D017/D018/D019/D020 SC 997

D023/D025 INSTALLATION QUESTIONS


D023/D025 SC 997

D027/D029 VOLUME ADJUSTMENT


D027/D029 ADD TONER CONDITION
D027/D029 SC 997

D037/D038/D041 SC 997

D084/D085 SC 997

D091/D092 INSTALLATION QUESTIONS


D091/D092 SC 997

G060/G080/G082 SC 555
G060/G080/G082 SC 555
G060/G080/G082 SC 555
G186 PRINT CONTROLLER/NIB
G188/G189 SC 997

M001 SC 997

M001 SC 876
M001 SC 876
Product Family Problem Desc
M047 SC 997

B070/B071 USER CODE QUESTIONS


B132/B200 COLORS MISALIGNED
B140-B143/B163/B228 PAPER SIZE QUESTIONS
B140-B143/B163/B228 JAM CODE 149
B234/B235/B236 DOS APPLICATION CONFIG/INSTALL
B234/B235/B236 DOS APPLICATION CONFIG/INSTALL
B234/B235/B236 SC 672
B234/B235/B236 PARTS
B246/B248/B249 PARTS
B246/B248/B249 PARTS
B295/B297 SC 876
B295/B297 SC 876
B295/B297 SC 876
D014/D015 PUNCH HOLE POSITION
D014/D015 OPERATION PANEL, ERRATIC OPERATION
D014/D015 GLOBALSCAN CONFIG/INSTALL

D014/D015 JAM CODE 195


D014/D015 USER CODE QUESTIONS
D014/D015 LIGHT/FADED IMAGE
D017/D018/D019/D020 SC 991

D027/D029 JAM CODE 102


D052/D053/D054 DARK IMAGE
D052/D053/D054 SC 670
D052/D053/D054 USER TOOLS
D059/D060/D061 GLOBALSCAN CONFIG/INSTALL

D059/D060/D061 LIGHT/FADED IMAGE


D062/D063/D065/D066 DOS APPLICATION CONFIG/INSTALL

D062/D063/D065/D066 SC 555
Product Family Problem Desc
D062/D063/D065/D066 SC 542

D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 RX PROBLEM

D062/D063/D065/D066 SC 741

D062/D063/D065/D066 LIGHT/FADED IMAGE

D062/D063/D065/D066 SC 819

D062/D063/D065/D066 SD CARD QUESTIONS

D078/D079 SC 548
D078/D079 JAM CODE 194
D078/D079 DOS APPLICATION CONFIG/INSTALL
D078/D079 DOS APPLICATION CONFIG/INSTALL
D078/D079 JAM CODE 195
D078/D079 FIERY

D081/D082 JAM CODE 098


D081/D082 JAM CODE 195
D081/D082 PAPER SIZE QUESTIONS
D081/D082 LIGHT/FADED IMAGE
D101/D102/D103 SC 796
D101/D102/D103 DEFORMED STAPLES
D101/D102/D103 ERRATIC STAPLER OPERATION
D101/D102/D103 POORLY STAPLED OR JOGGED SETS
G148 JAM CODE 071
G152 FIRMWARE LOADING ISSUES

G155 SC XX
G178 FUSER WEB MESSAGE
M002/M003/M004 @ REMOTE
B140-B143/B163/B228 MEMORY QUESTIONS
B140-B143/B163/B228 USER CODE QUESTIONS
Product Family Problem Desc
B222/B224/G878 SC 530
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B246/B248/B249 LIGHT/FADED IMAGE
D081/D082 PASSWORDS
D101/D102/D103 SPOTS-WHITE
B147/B149/B190 SC 680
B147/B149/B190 SC 680
B147/B149/B190 SC 680
B234/B235/B236 WASTE TONER FULL DISPLAYED
D014/D015 FIERY
D023/D025 SC 552
D027/D029 FAX FORWARDING QUESTIONS
D052/D053/D054 SC 762
D052/D053/D054 SC 741
D052/D053/D054 SC 165
D062/D063/D065/D066 USER CODE QUESTIONS

D081/D082 FIERY
B234/B235/B236 STAPLE POSITION
D062/D063/D065/D066 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D078/D079 SC 991
D081/D082 ADD TONER CONDITION
G178 FIERY
B132/B200 USER CODE QUESTIONS
B234/B235/B236 COPYING IS DISPLAYED - NO OPERATION
B246/B248/B249 FACSIMILE FEATURES
D014/D015 JAM CODE 066
D014/D015 FACSIMILE FEATURES
Product Family Problem Desc
D014/D015 THROUGH PUT QUESTIONS
D023/D025 SC 363
D037/D038/D041 FINISHER - NOT STAPLING FULL SET
D052/D053/D054 SPOTS-BLACK
D059/D060/D061 COPYING IS DISPLAYED - NO OPERATION
D059/D060/D061 SPECIFICATIONS
D062/D063/D065/D066 DOC SERVER ISSUES

D062/D063/D065/D066 FACSIMILE FEATURES

D062/D063/D065/D066 CANNOT ENTER SP MODES

D078/D079 SC 819
D081/D082 FACSIMILE FEATURES
M065/M066 SC 361
M065/M066 SC 362
M065/M066 SC 363
D017/D018/D019/D020 SC 510

D017/D018/D019/D020 SC 510

D017/D018/D019/D020 SC 510

D017/D018/D019/D020 SC 510

D017/D018/D019/D020 SC 990

D017/D018/D019/D020 SC 990

D017/D018/D019/D020 SC 817

D017/D018/D019/D020 SC 817

D059/D060/D061 SD CARD QUESTIONS

D059/D060/D061 PUNCH HOLE POSITION


Product Family Problem Desc
D062/D063/D065/D066 USB SCANNING

D078/D079 ADD STAPLE INDICATION


D078/D079 ADD STAPLE INDICATION
D081/D082 FIERY
D084/D085 SC 670
D084/D085 SC 670
D084/D085 SC 670
D084/D085 SC 672
D084/D085 SC 764
D084/D085 SC 764
D084/D085 SC 764
D084/D085 SC 687
D084/D085 SC 687
D084/D085 SC 687
D084/D085 SC 101
D084/D085 SC 101
D084/D085 SC 101
D084/D085 SC 101
D084/D085 SC 101
D084/D085 SC 120

D084/D085 SC 121

D084/D085 SC 141
D084/D085 SC 141
D084/D085 SC 142
D084/D085 SC 142
D084/D085 SC 142
D084/D085 SC 142
D084/D085 SC 142
D084/D085 SC 142
D084/D085 SC 143
D084/D085 SC 143
D084/D085 SC 143
Product Family Problem Desc
D084/D085 SC 143
D084/D085 SC 146
D084/D085 SC 146
D084/D085 SC 146
D084/D085 SC 146
D084/D085 SC 161
D084/D085 SC 161
D084/D085 SC 161
D084/D085 SC 166
D084/D085 SC 166
D084/D085 SC 166
D084/D085 SC 202

D084/D085 SC 203

D084/D085 SC 204

D084/D085 SC 204
D084/D085 SC 204
D084/D085 SC 204
G176/G177 SC 590
M001 SC 998
M001 SC 998
M001 SC 998

B178/B180/B202 SRAM ERROR


G179 SP MODES
G112/G113/G116 SC 819
G112/G113/G116 SC 819
G112/G113/G116 SC 819
A294/A295 SC 705
B132/B200 @ REMOTE
B140-B143/B163/B228 JAM CODE 121
B140-B143/B163/B228 JAM CODE 124
B291/B296 SC 395
Product Family Problem Desc
C235/C244 MASTER EJECT JAMS

C267 E 13
D009/D011/D012/D013 E 32

D009/D011/D012/D013 E 32

D014/D015 THROUGH PUT QUESTIONS


D016 SC 520
D052/D053/D054 PARTS
D052/D053/D054 LIGHT/FADED IMAGE
D059/D060/D061 JAM CODE 146
D059/D060/D061 SC 755
D062/D063/D065/D066 SC 142

D062/D063/D065/D066 MEMORY QUESTIONS

D078/D079 PLEASE WAIT FUSER UP TO TEMP


D081/D082 JAM CODE 019
G148 SC 792
G178 PARTS
B222/B224/G878 ERRATIC FINISHER OPERATION
B222/B224/G878 ERRATIC FINISHER OPERATION
D009/D011/D012/D013 SC 827

D009/D011/D012/D013 SC 827

D009/D011/D012/D013 SC 220

B132/B200 SC 540
B140-B143/B163/B228 FUSER WEB MESSAGE
D009/D011/D012/D013 SC 997

D052/D053/D054 SC 876
D052/D053/D054 BACKGROUND-DIRTY/GRAY
D059/D060/D061 USER TOOLS
Product Family Problem Desc
D059/D060/D061 INDICATORS/LIGHTS
D062/D063/D065/D066 SD CARD QUESTIONS

D062/D063/D065/D066 MAC PRINTING

D062/D063/D065/D066 SC 142

D078/D079 SC 542
D081/D082 JAM CODE 099
D081/D082 JAM CODE 099
D081/D082 COLORS MISALIGNED

D081/D082 DEVELOPER AGITATION CODES


D101/D102/D103 SC 819
D101/D102/D103 DISPLAYS PRESS # TO CONTINUE, AFTER
MAKING ONE COPY
G179 ERRATIC ELECTRICAL PROBLEMS
D009/D011/D012/D013 SC 141

D009/D011/D012/D013 BLANK DISPLAY

D084/D085 JAM CODE 017


D084/D085 JAM CODE 017
D084/D085 JAM CODE 062

G147 SC 352
G147 SC 352
G147 SC 352
G147 SC 352
G147 SC 352
G147 SC 351
G147 SC 351
G147 SC 351
G147 SC 351
G147 SC 351
G147 SC 350
Product Family Problem Desc
G147 SC 350
G147 SC 350
G147 SC 350
G147 SC 350
G147 SC 302
G147 SC 302
G147 SC 302
G147 SC 304
G147 SC 304
G147 SC 321
G147 SC 321
G147 SC 323
G147 SC 323
G147 SC 323
G147 SC 327
G147 SC 327
G147 SC 327
G147 SC 328
G147 SC 328
G147 SC 323
G148 JAM CODE 063
D023/D025 CONTROLLER ERROR
A163/A251/A252/B047/B WASTE TONER FULL DISPLAYED
048
A163/A251/A252/B047/B WASTE TONER FULL DISPLAYED
048
B132/B200 SCANNER FUNCTIONS
B140-B143/B163/B228 JAM CODE 142
B140-B143/B163/B228 SCAN TO FOLDER
B222/B224/G878 FAX LIGHT IS RED
B230/B237 FAX LIGHT IS RED
B246/B248/B249 JAM CODE 145
B246/B248/B249 CANNOT PRINT FROM LOCAL PC/PORT
B264/B265 FAX LIGHT IS RED
D016 SC 919
Product Family Problem Desc
D023/D025 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D023/D025 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D062/D063/D065/D066 SC 345

D062/D063/D065/D066 SC 345

D062/D063/D065/D066 RESET TANDAM TRAY DISPLAYED

D062/D063/D065/D066 COPYING IS DISPLAYED - NO OPERATION

D062/D063/D065/D066 SC 345

D062/D063/D065/D066 SC 725

D062/D063/D065/D066 PRINT CONTROLLER/NIB

D101/D102/D103 MANUALS
D101/D102/D103 MANUALS
D101/D102/D103 @ REMOTE
B064/B065 PARTS
B064/B065 WIM ISSUES
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 PARTS
B132/B200 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B234/B235/B236 PARTS
B234/B235/B236 PARTS
Product Family Problem Desc
B246/B248/B249 PARTS
B246/B248/B249 PARTS
B246/B248/B249 FUSER WEB MESSAGE
C269 SC 514
D062/D063/D065/D066 CONTROLLER CONFIG/INSTALL

D078/D079 VM CARD INSTALLATION


D081/D082 PARTS
D081/D082 JAM CODE 058
D081/D082 SCANNER CONFIGURATION

D081/D082 PAPER SIZE QUESTIONS


D101/D102/D103 PARTS
G178 FIERY
A283/A284 SC 701
B222/B224/G878 0-01
B222/B224/G878 0-01
B234/B235/B236 JAM CODE 028
B246/B248/B249 SC 723
D016 BOOKLETMAKER SERVICE CODES
D059/D060/D061 TONER WASTE / SPILL / LEAK

D062/D063/D065/D066 WIRELESS NOT WORKING

D078/D079 FIERY
D078/D079 THROUGH PUT QUESTIONS
D081/D082 SC 569
D081/D082 SC 569
D081/D082 SC 569
D081/D082 SC 569
B129/B130/B168 ADF NOT RECOGNIZED
B140-B143/B163/B228 SC 741
B291/B296 LIGHT/FADED IMAGE
D009/D011/D012/D013 DJ 54
Product Family Problem Desc
D101/D102/D103 DOS APPLICATION CONFIG/INSTALL
D101/D102/D103 DOS APPLICATION CONFIG/INSTALL
G133 SC 548
D009/D011/D012/D013 DJ 03

D009/D011/D012/D013 DJ 07

D017/D018/D019/D020 JAM CODE 166

D062/D063/D065/D066 SC 142

D062/D063/D065/D066 SC 202

D067/D068/D069/D072 SC 997

D067/D068/D069/D072 SC 997

D067/D068/D069/D072 SC 997

D078/D079 INSTALLATION QUESTIONS


D078/D079 THROUGH PUT QUESTIONS
D084/D085 JAM CODE 020
D084/D085 RX PROBLEM
D084/D085 RX PROBLEM
B230/B237 JAM CODE 062
B230/B237 JAM CODE 062
B234/B235/B236 SC 437
B234/B235/B236 SC 437
B234/B235/B236 SC 437
B234/B235/B236 SC 437
D052/D053/D054 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
D081/D082 CANNOT PRINT ACROSS NETWORK
D091/D092 FAX FORWARDING QUESTIONS
D091/D092 FAX FORWARDING QUESTIONS
B003/B004/B006/B007 SC 352
B064/B065 COUNTER ISSUES
Product Family Problem Desc
B264/B265 ADD TONER CONDITION
D009/D011/D012/D013 E 36

D009/D011/D012/D013 E 36

D014/D015 TRAY HEATER


D017/D018/D019/D020 DF FEED IN JAMS

D027/D029 DRIVERS
D037/D038/D041 DF FEED IN JAMS

D081/D082 SRAM ERROR


D081/D082 BLANK DISPLAY
B264/B265 REPORTS ON/OFF

D027/D029 MAC PRINTING


G130/G131 SC 542
G130/G131 SC 542
B121/B122/B123 JAM CODE 021
D027/D029 ADD TONER CONDITION
D037/D038/D041 JAM CODE 253
D084/D085 SC 391
D084/D085 SC 391
D027/D029 SC 202
B140-B143/B163/B228 SADDLE STITCH LEGAL PAPER
B234/B235/B236 PARTS
B246/B248/B249 SC 872
B246/B248/B249 BLOWN FUSE
D014/D015 @ REMOTE
D052/D053/D054 DOS APPLICATION CONFIG/INSTALL
D052/D053/D054 DISTORTED IMAGE-DIGITIZED
D052/D053/D054 JAM CODE 057
D052/D053/D054 @ REMOTE
D059/D060/D061 SKEWED IMAGE
D062/D063/D065/D066 ELP
Product Family Problem Desc
D062/D063/D065/D066 @ REMOTE

D062/D063/D065/D066 CANNOT PRINT FROM LOCAL PC/PORT

D078/D079 @ REMOTE
D081/D082 SC 899
D081/D082 FACSIMILE FEATURES
D081/D082 PARTS
D081/D082 @ REMOTE
D081/D082 @ REMOTE
D081/D082 TONER
D101/D102/D103 @ REMOTE
G150/G151 PRINTS JUNK
G152 INSTALLATION QUESTIONS
B140-B143/B163/B228 DOS APPLICATION CONFIG/INSTALL
B234/B235/B236 USER TOOLS

B246/B248/B249 JAM CODE 149


B246/B248/B249 JAM CODE 149
D059/D060/D061 CAN NOT ACCESS WEB PAGE
D078/D079 SC 502

B222/B224/G878 SC 548
B222/B224/G878 SC 552

D014/D015 FIERY
D023/D025 WIM ISSUES
B222/B224/G878 PRINT JOB NOT PRINTING
B140-B143/B163/B228 JAM CODE 156
B186 FIERY
D059/D060/D061 PARTS
D081/D082 PLEASE WAIT FUSER UP TO TEMP
D081/D082 PLEASE WAIT FUSER UP TO TEMP
D081/D082 PLEASE WAIT FUSER UP TO TEMP
M065/M066 COLORS MISALIGNED
Product Family Problem Desc
M065/M066 COLORS MISALIGNED
B064/B065 SC 123
B064/B065 SC 123
B064/B065 SC 123
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 MASTER-SKEW
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER FEED JAMS
D014/D015 PM COUNTER QUESTIONS

D027/D029 WIM ISSUES


D027/D029 WIM ISSUES
D059/D060/D061 SCANNER CONFIGURATION
D078/D079 PARTS
D091/D092 TX PROBLEM
B132/B200 SC 829
D059/D060/D061 VM CARD INSTALLATION
D062/D063/D065/D066 JAM CODE 156

D062/D063/D065/D066 JAM CODE 156

B222/B224/G878 UNEVEN IMAGE


B222/B224/G878 UNEVEN IMAGE
B222/B224/G878 UNEVEN IMAGE

B222/B224/G878 UNEVEN IMAGE


Product Family Problem Desc
D023/D025 ADD TONER CONDITION
D023/D025 ADD TONER CONDITION
D023/D025 ADD TONER CONDITION
D023/D025 ADD TONER CONDITION
D023/D025 JAM CODE 064
D023/D025 JAM CODE 067

D027/D029 SC 548
D027/D029 SC 548
D027/D029 ADD TONER CONDITION
D027/D029 ADD TONER CONDITION
D027/D029 ADD TONER CONDITION
D027/D029 ADD TONER CONDITION
D027/D029 SC 548
D027/D029 JAM CODE 064
D027/D029 JAM CODE 067
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 PUNCH UNIT NOT RECOGNIZED
B234/B235/B236 SC 866
B234/B235/B236 SC 750
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B295/B297 E 32
D014/D015 ADD TONER CONDITION
D014/D015 SMEARING/WET
D014/D015 SMEARING/WET
D014/D015 COLOR INCORRECT
D014/D015 JAM CODE 186
D014/D015 WIM ISSUES
D014/D015 SC 866
D052/D053/D054 SC 220
D052/D053/D054 JAM CODE 034
D052/D053/D054 SC 866
Product Family Problem Desc
D052/D053/D054 FIRMWARE UPDATES
D059/D060/D061 SC 866
D059/D060/D061 CONTROLLER ERROR
D059/D060/D061 FIERY
D059/D060/D061 PRINT JOB NOT PRINTING
D062/D063/D065/D066 PUNCH JAM

D062/D063/D065/D066 JAM CODE 056

D062/D063/D065/D066 SC 866

D062/D063/D065/D066 INCOMING FAX RX LITE GOES ON AND DOES


NOT PRINT OUT
D078/D079 FIERY
D078/D079 SMEARING/WET
D078/D079 SMEARING/WET
D078/D079 SC 570

D081/D082 SMEARING/WET
D081/D082 SMEARING/WET
D081/D082 SD CARD QUESTIONS
D081/D082 JAM CODE 071
D081/D082 SC 866
D101/D102/D103 SC 866
D101/D102/D103 SC 901
G150/G151 POSTSCRIPT
G179 PM COUNTER QUESTIONS
B222/B224/G878 SC 997
B222/B224/G878 SC 997
B222/B224/G878 SC 997
B222/B224/G878 SC 997
B259/B260/B261 JAM CODE 010
B291/B296 DJ 01
A153-A162/A204-A214 SC 541
B246/B248/B249 PAPER CURL
Product Family Problem Desc
D014/D015 SC 670
D014/D015 SC 411
D059/D060/D061 PARTS
D062/D063/D065/D066 PRINT JOB NOT PRINTING

D078/D079 FIERY

D081/D082 JAM CODE 161


M002/M003/M004 FINISHER - STACKING POORLY ON SHIFT TRAY

D091/D092 PRINT JOB NOT PRINTING

A292/A293/B098 ERRATIC ELECTRICAL PROBLEMS


B070/B071 SC 305
B070/B071 SC 305
B070/B071 SC 305
B140-B143/B163/B228 TRAY DOES NOT LIFT
B230/B237 INSTALLATION QUESTIONS
B230/B237 PRINT JOB NOT PRINTING
B234/B235/B236 SC 305
B246/B248/B249 SC 550

D009/D011/D012/D013 JAM CODE 065

D009/D011/D012/D013 JAM CODE 065

D009/D011/D012/D013 JAM CODE 065

D027/D029 E 36
D027/D029 E 36
D027/D029 E 36
D052/D053/D054 JAM CODE 106
D059/D060/D061 JAM CODE 001

D059/D060/D061 JAM CODE 051


D062/D063/D065/D066 SC 955
Product Family Problem Desc
D062/D063/D065/D066 SC 955

D062/D063/D065/D066 SC 550

D091/D092 SC 792
D091/D092 SC 792
D091/D092 SC 792
G060/G080/G082 COLORS MISALIGNED
G060/G080/G082 COLORS MISALIGNED
G060/G080/G082 COLORS MISALIGNED
G060/G080/G082 COLORS MISALIGNED
G060/G080/G082 COLORS MISALIGNED
G133 COLOR INCORRECT
G148 SC 740
M065/M066 SC 998
D027/D029 SC 165
D027/D029 SC 165

G133 SC 490
G133 SC 490
G133 SC 492
G133 SC 492
G133 SC 492
G133 SC 501
G133 SC 501
G133 SC 501
G133 SC 502
G133 SC 502
G133 SC 502
G133 SC 503
G133 SC 503
G133 SC 503
G133 SC 503
G133 SC 503
G133 SC 503
Product Family Problem Desc
G133 SC 503
G133 SC 503
D023/D025 DJ 03
D023/D025 DJ 03
D023/D025 DJ 03
D091/D092 PC FAXES NOT BEING RECEIVED
D091/D092 PRINT JOB NOT PRINTING
G130/G131 PM COUNTER QUESTIONS
G130/G131 PM COUNTER QUESTIONS
G130/G131 PM COUNTER QUESTIONS
G130/G131 PM COUNTER QUESTIONS
G130/G131 PM COUNTER QUESTIONS
G130/G131 PM COUNTER QUESTIONS
G133 SC 498
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 505
G133 SC 505
G133 SC 505
G133 SC 505
G133 SC 529
G133 SC 529
G133 SC 529
G133 SC 559
G133 SC 559
G133 SC 582
G133 SC 582
G133 SC 583
Product Family Problem Desc
G133 SC 583
G133 SC 583
G133 SC 584
G133 SC 584
G133 SC 584
G133 SC 584
G133 SC 585
G133 SC 585
G133 SC 585
G133 SC 585
G133 SC 585
G133 SC 586
G133 SC 586
G133 SC 587
G133 SC 587
G133 SC 587
B230/B237 STREAKS
B230/B237 STREAKS
D009/D011/D012/D013 JAM CODE 060

D009/D011/D012/D013 JAM CODE 060

D091/D092 SCAN TO FOLDER

G133 SC 610
G133 SC 610
G133 SC 621
G133 SC 621
G133 SC 621
G133 SC 621
G133 SC 622
G133 SC 622
G133 SC 622
G133 SC 623
G133 SC 669
Product Family Problem Desc
G133 SC 670
G133 SC 670
G133 SC 670
G133 SC 682
G133 SC 682
G133 SC 863
G133 SC 683
G133 SC 687
G133 SC 687
G133 SC 690
G133 SC 690
G133 SC 690
G133 SC 721
G133 SC 721
G133 SC 723
G133 SC 723
G133 SC 723
G133 SC 725
G133 SC 725
G133 SC 730
G133 SC 730
G133 SC 730
G133 SC 740
G133 SC 740
G133 SC 740
G133 SC 741
G133 SC 741
G133 SC 743
G133 SC 743
G133 SC 743
G133 SC 744
G133 SC 744
G133 SC 744
G133 SC 746
Product Family Problem Desc
G133 SC 746
A292/A293/B098 SC 430
B234/B235/B236 SD CARD QUESTIONS

B234/B235/B236 PARTS
B264/B265 WIM ISSUES
C235/C244 LIGHT/FADED IMAGE
D014/D015 TONER
D027/D029 BLANK DISPLAY
D052/D053/D054 SC 552

D052/D053/D054 PM COUNTER QUESTIONS


D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 FUSER WEB ISSUES

D081/D082 SC 530
D081/D082 ENVELOPES

D081/D082 ADD TONER CONDITION


D081/D082 CANNOT SEND INTERNATIONAL
D101/D102/D103 DRIVERS
G133 SC 611
G133 SC 611
G133 SC 750
G133 SC 750
G133 SC 753
G133 SC 753
G133 SC 760
G133 SC 760
G133 SC 760
G133 SC 761
G133 SC 761
G133 SC 761
G133 SC 763
Product Family Problem Desc
G133 SC 763
G133 SC 764
G133 SC 764
G133 SC 791
G133 SC 792
G133 SC 792
G133 SC 820
G133 SC 820
G133 SC 821
G133 SC 822
G133 SC 822
G133 SC 822
G133 SC 824
G133 SC 824
B295/B297 SC 865
B295/B297 SC 865
B295/B297 SC 865
D009/D011/D012/D013 DJ 54

D027/D029 NOISE
D052/D053/D054 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
D059/D060/D061 PUNCH QUESTIONS
D059/D060/D061 SC 797
D059/D060/D061 PUNCH QUESTIONS
D059/D060/D061 JAM CODE 093
D062/D063/D065/D066 SC 204

D081/D082 FIERY
G133 SC 826
G133 SC 827
G133 SC 827
G133 SC 827
G133 SC 828
G133 SC 829
Product Family Problem Desc
G133 SC 829
G133 SC 851
G133 SC 851
G133 SC 851
G133 SC 853
G133 SC 854
G133 SC 854
G133 SC 855
G133 SC 855
G133 SC 856
G133 SC 856
G133 SC 857
G133 SC 860
G133 SC 867
G133 SC 867
G133 SC 868
G133 SC 868
G133 SC 870
G133 SC 870
G133 SC 870
G133 SC 870
G133 SC 873
G133 SC 873
G133 SC 874
G133 SC 874
G133 SC 874
G133 SC 875
G133 SC 875
B089/B093 SC 670
B089/B093 SC 670
B089/B093 SC 670
B089/B093 SC 955
B089/B093 SC 955
B089/B093 SC 955
Product Family Problem Desc
D059/D060/D061 INSTALLATION QUESTIONS
D081/D082 JAM CODE 193
D084/D085 SC 750
D084/D085 SC 750
D084/D085 SC 750
D084/D085 SC 750
D084/D085 SC 750
D084/D085 SC 876
D084/D085 SC 876
D101/D102/D103 SC 672
G060/G080/G082 SC 221
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 877
G133 SC 877
G133 SC 900
G133 SC 900
G133 SC 920
G133 SC 921
G133 SC 990
G133 SC 990
G133 SC 991
G133 SC 991
G133 SC 992
G133 SC 992
G133 SC 998
G133 SC 998
G133 SC 998
Product Family Problem Desc
G133 SC 998
H306/H310/H311 CHECKERED MARK ON/OFF
H306/H310/H311 CHECKERED MARK ON/OFF
H306/H310/H311 9-30, 9-31, 9-32
B230/B237 WIM ISSUES
B230/B237 WIM ISSUES
B264/B265 PLEASE WAIT FUSER UP TO TEMP
B264/B265 PLEASE WAIT FUSER UP TO TEMP
B264/B265 PLEASE WAIT FUSER UP TO TEMP
B264/B265 PLEASE WAIT FUSER UP TO TEMP
D023/D025 WIM ISSUES
D023/D025 WIM ISSUES
D023/D025 SC 380
D101/D102/D103 SPOTS-BLACK
M065/M066 SC 361
M065/M066 SC 361
B230/B237 JAM CODE 018
B230/B237 JAM CODE 018
D086/D087 JAM CODE 003
D086/D087 JAM CODE 003
D086/D087 JAM CODE 004
D086/D087 JAM CODE 004
D086/D087 JAM CODE 005
D086/D087 JAM CODE 005
D086/D087 JAM CODE 006
D086/D087 JAM CODE 006
D086/D087 JAM CODE 007
D086/D087 JAM CODE 007
D086/D087 JAM CODE 008
D086/D087 JAM CODE 009
D086/D087 JAM CODE 011
D086/D087 JAM CODE 011
D086/D087 JAM CODE 012
D086/D087 JAM CODE 012
Product Family Problem Desc
D086/D087 JAM CODE 013
D086/D087 JAM CODE 013
D086/D087 JAM CODE 017
D086/D087 JAM CODE 018
D086/D087 JAM CODE 019
D086/D087 JAM CODE 019
D086/D087 JAM CODE 020
D086/D087 JAM CODE 021
D086/D087 JAM CODE 021
D086/D087 JAM CODE 022
D086/D087 JAM CODE 022
D086/D087 JAM CODE 024
D086/D087 JAM CODE 025
D086/D087 JAM CODE 025
D086/D087 JAM CODE 026
D086/D087 JAM CODE 026
D086/D087 JAM CODE 027
D086/D087 JAM CODE 051
D086/D087 JAM CODE 051
D086/D087 JAM CODE 051
D086/D087 JAM CODE 052
D086/D087 JAM CODE 052
D086/D087 JAM CODE 052
D086/D087 JAM CODE 053
D086/D087 JAM CODE 053
D086/D087 JAM CODE 054
D086/D087 JAM CODE 054
D086/D087 JAM CODE 057
D086/D087 JAM CODE 057
D086/D087 JAM CODE 058
D086/D087 JAM CODE 060
D086/D087 JAM CODE 060
D086/D087 JAM CODE 061
D086/D087 JAM CODE 061
Product Family Problem Desc
D086/D087 JAM CODE 062
D086/D087 JAM CODE 064
D086/D087 JAM CODE 064
D086/D087 JAM CODE 065
D086/D087 JAM CODE 066
D086/D087 JAM CODE 067
D086/D087 JAM CODE 100
D086/D087 JAM CODE 101
D086/D087 JAM CODE 102
D086/D087 JAM CODE 103
D086/D087 JAM CODE 105
D086/D087 JAM CODE 106
D086/D087 JAM CODE 107
D086/D087 JAM CODE 108
D086/D087 JAM CODE 109
D086/D087 JAM CODE 109
D086/D087 JAM CODE 191

D086/D087 JAM CODE 192


D086/D087 JAM CODE 193
D086/D087 JAM CODE 194
D086/D087 JAM CODE 195
D086/D087 JAM CODE 198
D086/D087 JAM CODE 199
D086/D087 JAM CODE 200
D086/D087 JAM CODE 200

D086/D087 JAM CODE 201

D086/D087 JAM CODE 201

D086/D087 JAM CODE 201

D086/D087 JAM CODE 202

D086/D087 JAM CODE 202


Product Family Problem Desc
D086/D087 JAM CODE 203
D086/D087 JAM CODE 203
D086/D087 JAM CODE 204
D086/D087 JAM CODE 204
D086/D087 JAM CODE 204

D086/D087 JAM CODE 204


D086/D087 JAM CODE 206

D086/D087 JAM CODE 206

D086/D087 JAM CODE 206

D088/D089 JAM CODE 022


D088/D089 JAM CODE 022
D088/D089 JAM CODE 003
D088/D089 JAM CODE 003
D088/D089 JAM CODE 004
D088/D089 JAM CODE 004
D088/D089 JAM CODE 005
D088/D089 JAM CODE 005
D088/D089 JAM CODE 006
D088/D089 JAM CODE 006
D088/D089 JAM CODE 007
D088/D089 JAM CODE 008
D088/D089 JAM CODE 009
D088/D089 JAM CODE 011
D088/D089 JAM CODE 011
D088/D089 JAM CODE 012
D088/D089 JAM CODE 012
D088/D089 JAM CODE 013
D088/D089 JAM CODE 017
D088/D089 JAM CODE 017
D088/D089 JAM CODE 018
D088/D089 JAM CODE 018
Product Family Problem Desc
D088/D089 JAM CODE 019
D088/D089 JAM CODE 019
D088/D089 JAM CODE 020
D088/D089 JAM CODE 021
D088/D089 JAM CODE 021
D088/D089 JAM CODE 024
D088/D089 JAM CODE 025
D088/D089 JAM CODE 026
D088/D089 JAM CODE 026
D088/D089 JAM CODE 027
D088/D089 JAM CODE 051
D088/D089 JAM CODE 051
D088/D089 JAM CODE 051
D088/D089 JAM CODE 052
D088/D089 JAM CODE 052
D088/D089 JAM CODE 053
D088/D089 JAM CODE 053
D088/D089 JAM CODE 054
D088/D089 JAM CODE 054
D088/D089 JAM CODE 057
D088/D089 JAM CODE 058
D088/D089 JAM CODE 058
D088/D089 JAM CODE 060
D088/D089 JAM CODE 060
D088/D089 JAM CODE 061
D088/D089 JAM CODE 061
D088/D089 JAM CODE 062
D088/D089 JAM CODE 064
D088/D089 JAM CODE 064
D088/D089 JAM CODE 065
D088/D089 JAM CODE 066
D088/D089 JAM CODE 066
D088/D089 JAM CODE 067
D088/D089 JAM CODE 067
Product Family Problem Desc
D088/D089 JAM CODE 100
D088/D089 JAM CODE 100
D088/D089 JAM CODE 100
D088/D089 JAM CODE 101
D088/D089 JAM CODE 102
D088/D089 JAM CODE 103
D088/D089 JAM CODE 105
D088/D089 JAM CODE 106
D088/D089 JAM CODE 107
D088/D089 JAM CODE 108
D088/D089 JAM CODE 109
D088/D089 JAM CODE 109

D088/D089 JAM CODE 191


D088/D089 JAM CODE 192
D088/D089 JAM CODE 193
D088/D089 JAM CODE 194
D088/D089 JAM CODE 195
D088/D089 JAM CODE 198
D088/D089 JAM CODE 199
D088/D089 JAM CODE 200
D088/D089 JAM CODE 200
D088/D089 JAM CODE 201
D088/D089 JAM CODE 201
D088/D089 JAM CODE 201
D088/D089 JAM CODE 202
D088/D089 JAM CODE 202
D088/D089 JAM CODE 202
D088/D089 JAM CODE 202

D088/D089 JAM CODE 203

D088/D089 JAM CODE 203


Product Family Problem Desc
D088/D089 JAM CODE 203

D088/D089 JAM CODE 203

D088/D089 JAM CODE 204


D088/D089 JAM CODE 204
D088/D089 JAM CODE 204
D088/D089 JAM CODE 204
D088/D089 JAM CODE 206
D088/D089 JAM CODE 206
D088/D089 JAM CODE 206
B064/B065 CANNOT SCAN TO NETWORK
B070/B071 SCAN TO FOLDER
B132/B200 SCANNER CONFIGURATION

B132/B200 DJ 54
B140-B143/B163/B228 USER TOOLS
B140-B143/B163/B228 IMAGE SHIFTING
B234/B235/B236 PUNCH UNIT NOT RECOGNIZED
B234/B235/B236 FINISHER TRAY DISPLAYS FULL
B234/B235/B236 FINISHER TRAY DISPLAYS FULL
B234/B235/B236 PARTS
B234/B235/B236 DISTORTED IMAGE
B234/B235/B236 DISTORTED IMAGE
B264/B265 CONTROLLER CONFIG/INSTALL
D014/D015 SC 750
D014/D015 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D014/D015 SC 750

D027/D029 FINISHER TRAY DISPLAYS FULL


D059/D060/D061 DISTORTED IMAGE
D062/D063/D065/D066 JAM CODE 105

D062/D063/D065/D066 KEY COUNTER INFORMATION


Product Family Problem Desc
D062/D063/D065/D066 JAM CODE 014

D062/D063/D065/D066 ENVELOPES

D081/D082 GBC STREAM PUNCH SPECS


D081/D082 SCANNER CONFIGURATION
D086/D087 SC 101
D086/D087 SC 101
D086/D087 SC 101
D086/D087 SC 101
D086/D087 SC 120
D086/D087 SC 120
D086/D087 SC 121
D086/D087 SC 121
D086/D087 SC 141
D086/D087 SC 141
D086/D087 SC 142
D086/D087 SC 142
D086/D087 SC 142
D086/D087 SC 144
D086/D087 SC 144
D086/D087 SC 161
D086/D087 SC 161
D086/D087 SC 161
D086/D087 SC 165
D086/D087 SC 165
D086/D087 SC 195
D086/D087 SC 195
D086/D087 SC 195
D086/D087 SC 202
D086/D087 SC 202
D086/D087 SC 202
D086/D087 SC 203
D086/D087 SC 203
D086/D087 SC 204
Product Family Problem Desc
D086/D087 SC 204
D086/D087 SC 210
D086/D087 SC 210
D086/D087 SC 210
D086/D087 SC 210
B132/B200 JAM CODE 230
B234/B235/B236 SET IS FOLDED INCORRECTLY
D014/D015 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D059/D060/D061 SET IS FOLDED INCORRECTLY
B140-B143/B163/B228 JAM CODE 001
B234/B235/B236 SC 320
D014/D015 SC 585
D014/D015 SC 585
D059/D060/D061 SC 819
D059/D060/D061 SC 819
D062/D063/D065/D066 SCANNER CONFIGURATION

D081/D082 PRINT JOB INTERRUPTED


B140-B143/B163/B228 ERRATIC ELECTRICAL PROBLEMS
D052/D053/D054 PARTS
D062/D063/D065/D066 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D081/D082 FAX OPTION NOT RECOGNIZED
D081/D082 FAX OPTION NOT RECOGNIZED
B234/B235/B236 DISTORTED IMAGE-DIGITIZED
B234/B235/B236 DISTORTED IMAGE-DIGITIZED
B234/B235/B236 DISTORTED IMAGE-DIGITIZED
D014/D015 SP MODES
D059/D060/D061 DISTORTED IMAGE-DIGITIZED
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 POWER REQUIREMENTS

D101/D102/D103 DISTORTED IMAGE-DIGITIZED


Product Family Problem Desc
M002/M003/M004 TAB QUESTIONS
B222/B224/G878 PRINT OPTION NOT RECOGNIZED
B230/B237 JAM CODE 021
C267 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
D014/D015 SC 144
D062/D063/D065/D066 DJ 57

B234/B235/B236 FUSER WEB MESSAGE


B246/B248/B249 SC 120
D052/D053/D054 SC 120
D059/D060/D061 SC 300
D062/D063/D065/D066 BACKGROUND-DIRTY/GRAY

D062/D063/D065/D066 SCANNER FUNCTIONS

D081/D082 SC 348
D081/D082 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
B140-B143/B163/B228 E 20
D052/D053/D054 SC 819
D062/D063/D065/D066 FUSER WEB MESSAGE

D062/D063/D065/D066 FAX OPTION NOT RECOGNIZED

D078/D079 DRIVERS
D081/D082 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D081/D082 REPORTS ON/OFF
D081/D082 REPORTS ON/OFF
D081/D082 COUNTER ISSUES
D091/D092 ERRATIC ELECTRICAL PROBLEMS
B262/B284/B288/B292 15-01
D007/D008 RX PROBLEM
D017/D018/D019/D020 IMAGE SHIFTING

D059/D060/D061 DJ 03
Product Family Problem Desc
D062/D063/D065/D066 0-01

D084/D085 JAM CODE 027


D084/D085 JAM CODE 025
G148 SC 990
G148 SC 990
G148 SC 990
H556/H557 FACSIMILE FEATURES
M001 PASSWORDS
B222/B224/G878 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D081/D082 14-33, NO MAIL ADDRESS FOR MACHINE
G150/G151 SC XX
B246/B248/B249 KEY COUNTER INFORMATION

D027/D029 SC 582
D027/D029 DRIVERS
D052/D053/D054 KEY COUNTER INFORMATION

B132/B200 PARTS
B234/B235/B236 PARTS
B246/B248/B249 PUNCH HOLE POSITION
C249/C264 PARTS
D017/D018/D019/D020 SC 868

D017/D018/D019/D020 SC 868

D027/D029 JAM CODE 019


D052/D053/D054 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D059/D060/D061 PAPER SIZE QUESTIONS

D059/D060/D061 JAM CODE 095


D059/D060/D061 HOLE PUNCH REGISTRATION VARIES
D059/D060/D061 PARTS
D062/D063/D065/D066 WIRELESS NOT WORKING
Product Family Problem Desc
D078/D079 STAPLE POSITION
D081/D082 PARTS
D084/D085 WRINKLED OR CREASED COPIES
D084/D085 WRINKLED, CREASED OR DAMAGED COPIES
G133 SC 290
G133 SC 290
G133 SC 290
G179 SC 320
G181/G183/G184 SC 400
B132/B200 FIERY

B132/B200 FIERY

B132/B200 FIERY

B246/B248/B249 PARTS
B246/B248/B249 PARTS
D062/D063/D065/D066 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D062/D063/D065/D066 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D062/D063/D065/D066 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D091/D092 LIGHT/FADED IMAGE
D101/D102/D103 LINES BLACK / LEAD TO TRAIL
B079/082/135/138/182/ DISTORTED IMAGE-DIGITIZED
183
B089/B093 PASSWORDS
B132/B200 NO READY OR WAIT INDICATORS
B147/B149/B190 SC 551
B147/B149/B190 SC 551
B147/B149/B190 SC 551
B147/B149/B190 SC 551
B234/B235/B236 CONSTANT ADD PAPER

B291/B296 LIGHT/FADED IMAGE


Product Family Problem Desc
D037/D038/D041 SCANNER CONFIGURATION
D062/D063/D065/D066 MEMORY TRANSMISSION NOT AVAILABLE

D062/D063/D065/D066 FACSIMILE FEATURES

D062/D063/D065/D066 ADD TONER CONDITION

D062/D063/D065/D066 SC 816

D062/D063/D065/D066 ELP

D101/D102/D103 SC 440
G126 PRINT JOB NOT PRINTING
G126 PRINT JOB NOT PRINTING
G126 PRINT JOB NOT PRINTING
G126 PRINT JOB NOT PRINTING
B178/B180/B202 PRINT JOB NOT PRINTING
C235/C244 PARTS
D009/D011/D012/D013 SC 925

D009/D011/D012/D013 JAM CODE 007

D009/D011/D012/D013 JAM CODE 007

D027/D029 SCANNER FUNCTIONS


D027/D029 SC 101
D059/D060/D061 WASTE TONER FULL DISPLAYED
D059/D060/D061 WASTE TONER FULL DISPLAYED
D062/D063/D065/D066 TX PROBLEM

D062/D063/D065/D066 PARTS

D081/D082 SC 534
D081/D082 MEMORY TRANSMISSION NOT AVAILABLE
D081/D082 LOCKS UP WITH STORING IN THE LCD WHEN
SCANNING ORIGINALS.
D088/D089 INSTALLATION QUESTIONS
Product Family Problem Desc
D091/D092 SC 530

B246/B248/B249 OPERATION PANEL, DARK DISPLAY, CANNOT


ADJUST
B246/B248/B249 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B246/B248/B249 RX PROBLEM
C269 ERRATIC ELECTRICAL PROBLEMS
D014/D015 ITEMS THAT DO NOT WORK WITH THE GBC
D023/D025 15-03
D027/D029 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D059/D060/D061 SP MODES
D062/D063/D065/D066 JAM CODE 007

D081/D082 SC 402
D084/D085 INSTALLATION QUESTIONS

B079/082/135/138/182/ JAM CODE 013


183
B079/082/135/138/182/ JAM CODE 013
183
B079/082/135/138/182/ JAM CODE 013
183
B246/B248/B249 WIM ISSUES
B222/B224/G878 SC 400
B222/B224/G878 SC 400
D088/D089 WIRELESS NOT WORKING
B132/B200 DRIVERS

B140-B143/B163/B228 CANNOT PRINT ACROSS NETWORK


B234/B235/B236 DRIVERS

B234/B235/B236 ELP
B234/B235/B236 SET IS FOLDED INCORRECTLY
B246/B248/B249 DRIVERS

D014/D015 CANNOT PRINT ACROSS NETWORK


Product Family Problem Desc
D014/D015 CAN NOT ACCESS WEB PAGE
D014/D015 DRIVERS

D014/D015 CAN NOT ACCESS WEB PAGE


D014/D015 CAN NOT ACCESS WEB PAGE
D014/D015 ELP
D027/D029 DOC SERVER ISSUES
D052/D053/D054 DRIVERS

D052/D053/D054 ELP
D059/D060/D061 ELP
D059/D060/D061 CONTROLLER ERROR
D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 ELP

D081/D082 DRIVERS
D081/D082 CAN NOT ACCESS WEB PAGE
D081/D082 ADDRESS BOOK ERRORS
D081/D082 ADDRESS BOOK ERRORS
D081/D082 ADDRESS BOOK ERRORS

D081/D082 ADDRESS BOOK ERRORS

D081/D082 DRIVERS

D081/D082 CAN NOT ACCESS WEB PAGE


D081/D082 CAN NOT ACCESS WEB PAGE
D101/D102/D103 DRIVERS

D101/D102/D103 ELP
B140-B143/B163/B228 JAM CODE 054
B234/B235/B236 JAM CODE 114
B246/B248/B249 SD CARD QUESTIONS
D014/D015 NO READY OR WAIT INDICATORS
D052/D053/D054 PARTS
Product Family Problem Desc
D052/D053/D054 JAVA INSTALLATION

D059/D060/D061 LCT FEED IN JAMS


D059/D060/D061 SC 792-1
D059/D060/D061 SC 792-1
D059/D060/D061 SD CARD QUESTIONS
G112/G113/G116 SC 818
M002/M003/M004 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B079/082/135/138/182/ SC 492
183
B079/082/135/138/182/ SC 492
183
B079/082/135/138/182/ APS MALFUNCTION
183
B132/B200 CAN NOT ACCESS WEB PAGE

B222/B224/G878 SC 221
B222/B224/G878 SC 397
B234/B235/B236 CAN NOT ACCESS WEB PAGE

B246/B248/B249 CAN NOT ACCESS WEB PAGE

B264/B265 TX PROBLEM
D009/D011/D012/D013 NETWORK ERRORS

D009/D011/D012/D013 CAN NOT ACCESS WEB PAGE

D014/D015 CAN NOT ACCESS WEB PAGE

D014/D015 SUPPLIES
D023/D025 SC 865
D027/D029 NETWORK DEVICES
D027/D029 CAN NOT ACCESS WEB PAGE

D052/D053/D054 CAN NOT ACCESS WEB PAGE


Product Family Problem Desc
D059/D060/D061 CAN NOT ACCESS WEB PAGE

D062/D063/D065/D066 SC 818

D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 SD CARD QUESTIONS

D081/D082 OVERTONING
D081/D082 SD CARD QUESTIONS
D088/D089 SUPPLIES
D088/D089 MAC PRINTING
D088/D089 SRAM ERROR
D091/D092 DJ 05
D091/D092 DJ 05
D091/D092 DRIVERS

G152 E 09

G179 SC 820
M002/M003/M004 MULTISHEET FEED
B132/B200 LIGHT/FADED IMAGE
D059/D060/D061 ERRATIC ELECTRICAL PROBLEMS
G152 REGISTRATION INCORRECT
G188/G189 PARTS
G188/G189 PARTS
M002/M003/M004 FIRMWARE UPDATES
B132/B200 ELP
B140-B143/B163/B228 SC 555
B222/B224/G878 JAM CODE 195
B222/B224/G878 JAM CODE 195
B222/B224/G878 DJ 57
B246/B248/B249 MACHINE RUNS SLOW
B246/B248/B249 MACHINE RUNS SLOW
B246/B248/B249 FUSER DAMAGE
Product Family Problem Desc
B246/B248/B249 SC 555

D014/D015 FAX OPTION NOT RECOGNIZED


D062/D063/D065/D066 SC 625

D062/D063/D065/D066 SC 625

D062/D063/D065/D066 USER CODE QUESTIONS

D062/D063/D065/D066 USER TOOLS

D062/D063/D065/D066 SC 819

D062/D063/D065/D066 SC 625

D062/D063/D065/D066 SC 625

D062/D063/D065/D066 SC 670

D062/D063/D065/D066 SC 753

D081/D082 CAN NOT ACCESS WEB PAGE

D086/D087 INSTALLATION QUESTIONS


D101/D102/D103 CAN NOT ACCESS WEB PAGE

M065/M066 PRINT JOB NOT PRINTING


B140-B143/B163/B228 SCANNING DOES NOT FUNCTION
D014/D015 JAM CODE 056

D081/D082 FAX FORWARDING QUESTIONS


D088/D089 JAM CODE 024
A265/A267 SC 101
A265/A267 SC 101
A265/A267 SC 101
B051/B052/B156 SC 220
B051/B052/B156 SC 220
Product Family Problem Desc
B051/B052/B156 SP MODES ARE IN JAPENESE
B070/B071 SC 101
B089/B093 15-01
B125 APS MALFUNCTION
B132/B200 PM COUNTER QUESTIONS
B132/B200 JAM CODE 159
B132/B200 DOS APPLICATION CONFIG/INSTALL
B132/B200 FUSING SET SIGNAL DISPLAYED
B132/B200 JAM CODE 062
B132/B200 JITTER/BANDING
B132/B200 FIERY
B147/B149/B190 SC 201
B178/B180/B202 BLURRED IMAGE
B205/B209 STAMP DATA QUESTIONS
B205/B209 SP MODES ARE IN JAPENESE
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SPOTS-COLOR
B230/B237 JAM CODE 100
B230/B237 JAM CODE 132
B230/B237 JAM CODE 132
B234/B235/B236 JAM CODE 119
B234/B235/B236 DOS APPLICATION CONFIG/INSTALL
B234/B235/B236 SC 601
B234/B235/B236 JAM CODE 119
B234/B235/B236 PLEASE WAIT - NO FUSER LAMPS
B234/B235/B236 SC 440
B246/B248/B249 REGISTRATION INCORRECT
B246/B248/B249 DOS APPLICATION CONFIG/INSTALL
B246/B248/B249 LIGHT/FADED IMAGE
B259/B260/B261 NO DIAL TONE
B259/B260/B261 WIM ISSUES
B259/B260/B261 PASSWORDS
B264/B265 ADD TONER CONDITION
B264/B265 SUPPLIES
Product Family Problem Desc
B276/B277 14-09
B276/B277 NO DIAL TONE
B286/B289 DOUBLE/OFFSET IMAGE
B295/B297 JAM CODE 025
B295/B297 OVERTONING
C252 E 00
C252 E 00
C252 E 00
C252 E 01
C252 E 01
C252 E 01
C252 E 03
C252 E 03
C252 E 04
C252 E 04
C252 E 06
C252 E 06
C252 E 06
C252 E 06
C252 E 09
C252 E 09
C252 E 10
C252 E 10
C252 E 10
C252 E 12
C252 E 12
C252 E 12
C252 E 14
C252 E 23
C252 E 23
C252 E 23
C252 E 24
C252 E 24
C252 E 24
Product Family Problem Desc
C252 JAM P
C252 JAM E
C252 E 12
C252 MASTER EJECT JAMS
C252 E 06
C252 JAM D
C252 JAM C
C252 JAM B
C252 E 00
C252 JAM D
C252 JAM D
C252 JAM E
C252 INK LEAK/SUPPLY
C252 E 06
C252 DEAD MACHINE, NO OPERATION
C252 JAM A
C252 JAM A
C252 E 00
C272 SP MODES ARE IN JAPENESE
D007/D008 PCU COUNTER QUESTIONS
D007/D008 RX PROBLEM
D009/D011/D012/D013 SMTP

D009/D011/D012/D013 INSTALLATION QUESTIONS

D010 SC 981
D010 SC 981
D010 SC 981
D010 PRINT OPTION NOT RECOGNIZED
D014/D015 JAM CODE 159
D014/D015 DOS APPLICATION CONFIG/INSTALL
D014/D015 FUSING SET SIGNAL DISPLAYED
D014/D015 JITTER/BANDING
D014/D015 PRINT JOB NOT PRINTING
D016 SPECIFICATIONS
Product Family Problem Desc
D016 SPECIFICATIONS
D016 DRUM DAMAGE

D016 PRINT JOB NOT PRINTING


D016 OIL MARKS

D016 OIL MARKS

D016 POOR FUSING


D016 POOR FUSING
D016 LIGHT/FADED IMAGE
D016 LIGHT/FADED IMAGE
D016 LIGHT/FADED IMAGE
D016 LIGHT/FADED IMAGE
D016 LINES WHITE / LEAD TO TRAIL
D016 LINES WHITE / LEAD TO TRAIL
D016 DARK IMAGE
D016 DARK IMAGE
D016 DARK IMAGE
D016 REGISTRATION INCORRECT
D016 FIREFLY SPOTS, CIRCULAR VOID AREAS

D016 FIREFLY SPOTS, CIRCULAR VOID AREAS


D016 JITTER/BANDING
D016 JITTER/BANDING
D016 JITTER/BANDING
D016 JITTER/BANDING

D016 JITTER/BANDING
D016 JITTER/BANDING
D016 DOUBLE/OFFSET IMAGE
D016 JAM CODE 037
D016 JAM CODE 038
D016 INTERMITTENT JAMMING
Product Family Problem Desc
D016 SC 304
D016 SC 305
D016 SC 306
D016 SC 307
D016 SC 344
D016 SC 345
D016 SC 347
D016 SC 477
D016 SC 479
D016 SC 490
D016 SC 520
D016 SC 521
D016 SC 523
D016 SC 524
D016 SC 530
D016 SC 601
D016 SC 675
D016 SC 991
D016 SC 303
D016 SC 675
D016 SC 311
D016 SC 332
D016 SC 332
D016 SC 347
D016 SC 675
D016 SC 352
D016 SC 353
D016 SC 354
D016 SC 355
D016 SC 367
D016 SC 418
D016 SC 443
D016 SC 675
D016 SC 450
Product Family Problem Desc
D016 SC 472
D016 SC 477
D016 SC 489
D016 SC 520
D016 SC 675
D016 SC 530
D016 SC 530
D016 SC 530
D016 SC 524
D016 SC 524
D016 SC 531
D016 SC 541
D016 SC 542
D016 SC 543
D016 SC 544
D016 SC 545
D016 SC 547
D016 SC 551
D016 SC 552
D016 SC 553
D016 SC 555
D016 SC 547
D016 SC 569
D016 SC 622
D016 SC 670
D016 SC 675
D016 SC 819
D016 SC 919
D016 SC 990
D016 SC 990
D016 SC 991
D016 SC 960

D016 PLEASE WAIT FUSER UP TO TEMP


Product Family Problem Desc
D016 MACHINE RUNS SLOW
D016 JITTER/BANDING
D016 @ REMOTE

D016 FIRMWARE LOADING ISSUES


D016 GENERAL INFORMATION
D017/D018/D019/D020 JAM CODE 026

D017/D018/D019/D020 JAM CODE 003

D017/D018/D019/D020 SC 998

D017/D018/D019/D020 SRAM ERROR

D017/D018/D019/D020 SC 819

D017/D018/D019/D020 SC 820

D023/D025 DOG EARS


D023/D025 VOLUME ADJUSTMENT
D027/D029 BLANK DISPLAY
D027/D029 INSTALLATION QUESTIONS
D027/D029 TONER
D027/D029 SC 230
D027/D029 IMAGE SHIFTING

D037/D038/D041 SC 742
D037/D038/D041 SC 672
D037/D038/D041 LAN FAX INSTALL QUESTIONS
D046/D049 SC 865
D052/D053/D054 SC 182
D052/D053/D054 SC 182
D052/D053/D054 SC 182
D052/D053/D054 SC 185
D052/D053/D054 SC 185
D052/D053/D054 SC 186
Product Family Problem Desc
D052/D053/D054 SC 186
D052/D053/D054 SC 187
D052/D053/D054 SC 188
D052/D053/D054 SC 188
D052/D053/D054 SC 189
D052/D053/D054 SC 189
D052/D053/D054 SC 195
D052/D053/D054 SC 195
D052/D053/D054 SC 221
D052/D053/D054 SC 221
D052/D053/D054 SC 221
D052/D053/D054 SC 230
D052/D053/D054 SC 230
D052/D053/D054 SC 230
D052/D053/D054 SC 231
D052/D053/D054 SC 231
D052/D053/D054 SC 231
D052/D053/D054 SC 240
D052/D053/D054 SC 240
D052/D053/D054 SC 240
D052/D053/D054 SC 625
D052/D053/D054 SC 625
D052/D053/D054 SC 625
D052/D053/D054 SC 625
D052/D053/D054 SC 625
D052/D053/D054 SC 628
D052/D053/D054 SC 628
D052/D053/D054 SC 632
D052/D053/D054 SC 633
D052/D053/D054 SC 634
D052/D053/D054 SC 635
D052/D053/D054 SC 641
D052/D053/D054 SC 641
D052/D053/D054 SC 671
Product Family Problem Desc
D052/D053/D054 SC 705
D052/D053/D054 SC 705
D052/D053/D054 SC 705
D052/D053/D054 SC 705
D052/D053/D054 SC 726
D052/D053/D054 SC 726
D052/D053/D054 SC 726
D052/D053/D054 SC 727
D052/D053/D054 SC 727
D052/D053/D054 SC 727
D052/D053/D054 SC 728
D052/D053/D054 SC 728
D052/D053/D054 SC 728
D052/D053/D054 SC 730
D052/D053/D054 SC 730
D052/D053/D054 SC 730
D052/D053/D054 SC 732
D052/D053/D054 SC 732
D052/D053/D054 SC 732
D052/D053/D054 SC 732
D052/D053/D054 SC 733
D052/D053/D054 SC 733
D052/D053/D054 SC 733
D052/D053/D054 SC 733
D052/D053/D054 SC 733
D052/D053/D054 SC 735
D052/D053/D054 SC 735
D052/D053/D054 SC 735
D052/D053/D054 SC 735
D052/D053/D054 SC 736
D052/D053/D054 SC 736
D052/D053/D054 SC 736
D052/D053/D054 SC 736
D052/D053/D054 SC 737
Product Family Problem Desc
D052/D053/D054 SC 737
D052/D053/D054 SC 738
D052/D053/D054 SC 738
D052/D053/D054 SC 738
D052/D053/D054 SC 738
D052/D053/D054 SC 739
D052/D053/D054 SC 739
D052/D053/D054 SC 739
D052/D053/D054 SC 739
D052/D053/D054 SC 740
D052/D053/D054 SC 741
D052/D053/D054 SC 741
D052/D053/D054 SC 742
D052/D053/D054 SC 742
D052/D053/D054 SC 742
D052/D053/D054 SC 742
D052/D053/D054 SC 744
D052/D053/D054 SC 744
D052/D053/D054 SC 744
D052/D053/D054 SC 750
D052/D053/D054 SC 750
D052/D053/D054 SC 750
D052/D053/D054 SC 754
D052/D053/D054 SC 754
D052/D053/D054 SC 761
D052/D053/D054 SC 761
D052/D053/D054 SC 761
D052/D053/D054 SC 762
D052/D053/D054 SC 762
D052/D053/D054 SC 762
D052/D053/D054 SC 763
D052/D053/D054 SC 763
D052/D053/D054 SC 764
D052/D053/D054 SC 764
Product Family Problem Desc
D052/D053/D054 SC 765
D052/D053/D054 SC 765
D052/D053/D054 SC 766
D052/D053/D054 SC 766
D052/D053/D054 SC 767
D052/D053/D054 SC 767
D052/D053/D054 SC 770
D052/D053/D054 SC 770
D052/D053/D054 SC 770
D052/D053/D054 SC 770
D052/D053/D054 SC 780
D052/D053/D054 SC 780
D052/D053/D054 SC 781
D052/D053/D054 SC 781
D052/D053/D054 SC 781
D052/D053/D054 SC 782
D052/D053/D054 SC 782
D052/D053/D054 SC 782
D052/D053/D054 SC 784
D052/D053/D054 SC 784
D052/D053/D054 SC 785
D052/D053/D054 SC 785
D052/D053/D054 SC 786
D052/D053/D054 SC 819
D052/D053/D054 SC 819
D052/D053/D054 SC 819
D052/D053/D054 SC 821
D052/D053/D054 SC 821
D052/D053/D054 SC 822
D052/D053/D054 SC 822
D052/D053/D054 SC 822
D052/D053/D054 SC 826
D052/D053/D054 SC 826
D052/D053/D054 SC 828
Product Family Problem Desc
D052/D053/D054 SC 828
D052/D053/D054 SC 833
D052/D053/D054 SC 833
D052/D053/D054 SC 833
D052/D053/D054 SC 834
D052/D053/D054 SC 834
D052/D053/D054 SC 850
D052/D053/D054 SC 850
D052/D053/D054 SC 850
D052/D053/D054 SC 851
D052/D053/D054 SC 851
D052/D053/D054 SC 853
D052/D053/D054 SC 854
D052/D053/D054 SC 855
D052/D053/D054 SC 855
D052/D053/D054 SC 856
D052/D053/D054 SC 856
D052/D053/D054 SC 857
D052/D053/D054 SC 857
D052/D053/D054 SC 860
D052/D053/D054 SC 860
D052/D053/D054 SC 861
D052/D053/D054 SC 861
D052/D053/D054 SC 861
D052/D053/D054 SC 861
D052/D053/D054 SC 864
D052/D053/D054 SC 864
D052/D053/D054 SC 865
D052/D053/D054 SC 868
D052/D053/D054 SC 868
D052/D053/D054 SC 868
D052/D053/D054 SC 873
D052/D053/D054 SC 874
D052/D053/D054 SC 874
Product Family Problem Desc
D052/D053/D054 SC 875
D052/D053/D054 SC 875
D052/D053/D054 SC 876
D052/D053/D054 SC 876
D052/D053/D054 SC 876
D052/D053/D054 SC 925
D052/D053/D054 SC 953
D052/D053/D054 SC 954
D052/D053/D054 SC 964
D052/D053/D054 SC 984
D052/D053/D054 SC 984
D052/D053/D054 SC 984
D052/D053/D054 SC 985
D052/D053/D054 SC 985
D052/D053/D054 SC 985
D052/D053/D054 SC 986
D052/D053/D054 SC 986
D052/D053/D054 SC 986
D052/D053/D054 DOS APPLICATION CONFIG/INSTALL
D052/D053/D054 LIGHT/FADED IMAGE
D052/D053/D054 SC 440
D059/D060/D061 PAPER SIZE QUESTIONS
D059/D060/D061 JAM CODE 021
D059/D060/D061 DOS APPLICATION CONFIG/INSTALL
D059/D060/D061 JAM CODE 003
D059/D060/D061 PAPER SIZE QUESTIONS
D062/D063/D065/D066 REGISTRATION INCORRECT

D062/D063/D065/D066 DOS APPLICATION CONFIG/INSTALL

D062/D063/D065/D066 FUSER WEB MESSAGE

D062/D063/D065/D066 SC 672
Product Family Problem Desc
D062/D063/D065/D066 PUNCH HOLE POSITION

D062/D063/D065/D066 TRAY HEATER

D067/D068/D069/D072 SC 824

D067/D068/D069/D072 15-01

D067/D068/D069/D072 ADD TONER CONDITION

D078/D079 JAM CODE 159


D078/D079 JAM CODE 159
D078/D079 DOS APPLICATION CONFIG/INSTALL
D078/D079 JITTER/BANDING
D081/D082 E 01
D081/D082 E 02
D081/D082 E 03
D081/D082 E 04
D081/D082 E 04
D081/D082 E 05
D081/D082 E 05
D081/D082 E 05
D081/D082 E 04
D081/D082 E 06
D081/D082 E 06
D081/D082 E 19
D081/D082 E 20
D081/D082 E 21
D081/D082 E 21
D081/D082 E 21
D081/D082 E 22
D081/D082 E 22
D081/D082 E 22
D081/D082 SC 991
D081/D082 SC 991
Product Family Problem Desc
D081/D082 E 23
D081/D082 E 23
D081/D082 E 23
D081/D082 E 30
D081/D082 E 31
D081/D082 E 32
D081/D082 E 33
D081/D082 E 34
D081/D082 E 35
D081/D082 E 36
D081/D082 E 36
D081/D082 E 37
D081/D082 E 40
D081/D082 E 41
D081/D082 E 42
D081/D082 E 43
D081/D082 E 44
D081/D082 E 44
D081/D082 E 50
D081/D082 E 50
D081/D082 E 51
D081/D082 E 52
D081/D082 E 53
D081/D082 JAM CODE 006
D081/D082 JAM CODE 003
D081/D082 JAM CODE 003
D081/D082 JAM CODE 003
D081/D082 JAM CODE 003
D081/D082 JAM CODE 003
D081/D082 JAM CODE 005
D081/D082 JAM CODE 005
D081/D082 JAM CODE 005
D081/D082 JAM CODE 005
D081/D082 JAM CODE 005
Product Family Problem Desc
D081/D082 JAM CODE 006
D081/D082 JAM CODE 006
D081/D082 JAM CODE 006
D081/D082 JAM CODE 006
D081/D082 JAM CODE 008
D081/D082 JAM CODE 009
D081/D082 JAM CODE 010
D081/D082 JAM CODE 011
D081/D082 JAM CODE 012
D081/D082 JAM CODE 013
D081/D082 JAM CODE 016
D081/D082 JAM CODE 019
D081/D082 JAM CODE 020
D081/D082 JAM CODE 021
D081/D082 JAM CODE 022
D081/D082 JAM CODE 024
D081/D082 JAM CODE 025
D081/D082 JAM CODE 034
D081/D082 JAM CODE 053
D081/D082 JAM CODE 053
D081/D082 JAM CODE 053
D081/D082 JAM CODE 053
D081/D082 JAM CODE 053
D081/D082 JAM CODE 054
D081/D082 JAM CODE 054
D081/D082 JAM CODE 054
D081/D082 JAM CODE 054
D081/D082 JAM CODE 054
D081/D082 JAM CODE 055
D081/D082 JAM CODE 055
D081/D082 JAM CODE 055
D081/D082 JAM CODE 055
D081/D082 JAM CODE 055
D081/D082 JAM CODE 057
Product Family Problem Desc
D081/D082 JAM CODE 057
D081/D082 JAM CODE 057
D081/D082 JAM CODE 059
D081/D082 JAM CODE 060
D081/D082 JAM CODE 061
D081/D082 JAM CODE 062
D081/D082 JAM CODE 063
D081/D082 JAM CODE 064
D081/D082 JAM CODE 066
D081/D082 JAM CODE 071
D081/D082 JAM CODE 072
D081/D082 JAM CODE 074
D081/D082 JAM CODE 075
D081/D082 JAM CODE 084
D081/D082 JAM CODE 121
D081/D082 JAM CODE 122
D081/D082 JAM CODE 123
D081/D082 JAM CODE 124
D081/D082 JAM CODE 125
D081/D082 JAM CODE 126
D081/D082 JAM CODE 127
D081/D082 JAM CODE 128
D081/D082 JAM CODE 129
D081/D082 JAM CODE 130
D081/D082 JAM CODE 131
D081/D082 JAM CODE 132
D081/D082 JAM CODE 133
D081/D082 JAM CODE 134
D081/D082 JAM CODE 135
D081/D082 JAM CODE 136
D081/D082 JAM CODE 141
D081/D082 JAM CODE 142
D081/D082 JAM CODE 144
D081/D082 JAM CODE 148
Product Family Problem Desc
D081/D082 JAM CODE 149
D081/D082 JAM CODE 150
D081/D082 JAM CODE 151
D081/D082 JAM CODE 153
D081/D082 JAM CODE 154
D081/D082 JAM CODE 155
D081/D082 JAM CODE 156
D081/D082 JAM CODE 157
D081/D082 JAM CODE 161
D081/D082 JAM CODE 162
D081/D082 JAM CODE 163
D081/D082 JAM CODE 164
D081/D082 JAM CODE 165
D081/D082 JAM CODE 166
D081/D082 JAM CODE 167
D081/D082 JAM CODE 168
D081/D082 JAM CODE 171
D081/D082 JAM CODE 172
D081/D082 JAM CODE 174
D081/D082 JAM CODE 175
D081/D082 JAM CODE 179
D081/D082 JAM CODE 180
D081/D082 JAM CODE 181
D081/D082 JAM CODE 182
D081/D082 JAM CODE 183
D081/D082 JAM CODE 185
D081/D082 JAM CODE 186
D081/D082 JAM CODE 211
D081/D082 JAM CODE 212
D081/D082 JAM CODE 213
D081/D082 JAM CODE 214
D081/D082 JAM CODE 215
D081/D082 JAM CODE 216
D081/D082 JAM CODE 217
Product Family Problem Desc
D081/D082 JAM CODE 224
D081/D082 JAM CODE 230
D081/D082 JAM CODE 231
D081/D082 JAM CODE 238
D081/D082 DOS APPLICATION CONFIG/INSTALL
D081/D082 FUSING SET SIGNAL DISPLAYED
D081/D082 SC 530
D081/D082 JITTER/BANDING
D081/D082 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D081/D082 FIERY

D081/D082 DISTORTED IMAGE-DIGITIZED


D081/D082 DISTORTED IMAGE-DIGITIZED
D081/D082 DISTORTED IMAGE-DIGITIZED
D081/D082 DISTORTED IMAGE-DIGITIZED
D084/D085 SC 144
D084/D085 SC 144
D084/D085 SC 144
D084/D085 SC 636
D084/D085 ADD TONER CONDITION
D084/D085 ADD TONER CONDITION
D084/D085 ALL FILES GO INTO MEMORY
D084/D085 SC 868
D084/D085 SC 868
D084/D085 SC 868
D084/D085 SC 672
D088/D089 SC 571
D088/D089 INSTALLATION QUESTIONS
D088/D089 SC 582
D088/D089 SC 582
D088/D089 SC 582
D091/D092 SC 792
D091/D092 SC 998
D091/D092 STAMP DATA QUESTIONS
Product Family Problem Desc
D101/D102/D103 FIERY
D101/D102/D103 FIERY
D101/D102/D103 DOS APPLICATION CONFIG/INSTALL
G104/G160/G190 PM COUNTER QUESTIONS
G112/G113/G116 SC 323
G133 COLOR INCORRECT
G133 SC 742
G133 SC 742
G133 SC 742
G148 SC 300
G148 SC 303
G148 SC 303
G148 SC 303
G148 SC 304
G148 SC 304
G148 SC 304
G148 SC 305
G148 SC 305
G148 SC 306
G148 SC 310
G148 SC 310
G148 SC 310
G148 SC 310
G148 SC 310
G148 SC 311
G148 SC 311
G148 SC 311
G148 SC 311
G148 SC 311
G148 SC 312
G148 SC 312
G148 SC 312
G148 SC 312
G148 SC 312
Product Family Problem Desc
G148 SC 312
G148 SC 314
G148 SC 314
G148 SC 314
G148 SC 314
G148 SC 314
G148 SC 315
G148 SC 315
G148 SC 315
G148 SC 315
G148 SC 315
G148 SC 316
G148 SC 316
G148 SC 316
G148 SC 316
G148 SC 316
G148 SC 317
G148 SC 317
G148 SC 317
G148 SC 317
G148 SC 317
G148 SC 317
G148 SC 340
G148 SC 340
G148 SC 340
G148 SC 340
G148 SC 341
G148 SC 341
G148 SC 341
G148 SC 341
G148 SC 342
G148 SC 342
G148 SC 342
G148 SC 345
Product Family Problem Desc
G148 SC 345
G148 SC 350
G148 SC 350
G148 SC 350
G148 SC 350
G148 SC 350
G148 SC 351
G148 SC 351
G148 SC 351
G148 SC 351
G148 SC 351
G148 SC 352
G148 SC 352
G148 SC 352
G148 SC 352
G148 SC 352
G148 SC 353
G148 SC 353
G148 SC 353
G148 SC 353
G148 SC 353
G148 SC 354
G148 SC 354
G148 SC 354
G148 SC 354
G148 SC 354
G148 SC 354
G148 SC 355
G148 SC 355
G148 SC 355
G148 SC 355
G148 SC 355
G148 SC 355
G148 SC 401
Product Family Problem Desc
G148 SC 401
G148 SC 402
G148 SC 430
G148 SC 430
G148 SC 440
G148 SC 440
G148 SC 440
G148 SC 441
G148 SC 441
G148 SC 490
G148 SC 490
G148 SC 496
G148 SC 496
G148 SC 497
G148 SC 501
G148 SC 501
G148 SC 501
G148 SC 501
G148 SC 502
G148 SC 502
G148 SC 502
G148 SC 502
G148 SC 502
G148 SC 503
G148 SC 503
G148 SC 503
G148 SC 503
G148 SC 503
G148 SC 504
G148 SC 504
G148 SC 504
G148 SC 504
G148 SC 504
G148 SC 507
Product Family Problem Desc
G148 SC 507
G148 SC 510
G148 SC 510
G148 SC 510
G148 SC 510
G148 SC 510
G148 SC 515
G148 SC 515
G148 SC 515
G148 SC 515
G148 SC 520
G148 SC 520
G148 SC 520
G148 SC 545
G148 SC 545
G148 SC 550
G148 SC 552
G148 SC 552
G148 SC 552
G148 SC 599
G148 SC 623
G148 SC 624
G148 SC 626
G148 SC 627
G148 SC 650
G148 SC 650
G148 SC 651
G148 SC 720
G148 SC 720
G148 SC 720
G148 SC 721
G148 SC 721
G148 SC 721
G148 SC 721
Product Family Problem Desc
G148 SC 721
G148 SC 725
G148 SC 725
G148 SC 725
G148 SC 725
G148 SC 726
G148 SC 726
G148 SC 726
G148 SC 726
G148 SC 727
G148 SC 727
G148 SC 727
G148 SC 727
G148 SC 728
G148 SC 728
G148 SC 728
G148 SC 728
G148 SC 730
G148 SC 730
G148 SC 730
G148 SC 730
G148 SC 732
G148 SC 732
G148 SC 732
G148 SC 732
G148 SC 732
G148 SC 733
G148 SC 733
G148 SC 733
G148 SC 733
G148 SC 733
G148 SC 735
G148 SC 735
G148 SC 735
Product Family Problem Desc
G148 SC 735
G148 SC 735
G148 SC 736
G148 SC 736
G148 SC 736
G148 SC 736
G148 SC 736
G148 SC 737
G148 SC 737
G148 SC 738
G148 SC 738
G148 SC 738
G148 SC 738
G148 SC 738
G148 SC 739
G148 SC 739
G148 SC 739
G148 SC 739
G148 SC 739
G148 SC 733
G148 SC 740
G148 SC 741
G148 SC 741
G148 SC 741
G148 SC 741
G148 SC 742
G148 SC 742
G148 SC 742
G148 SC 742
G148 SC 742
G148 SC 743
G148 SC 743
G148 SC 743
G148 SC 744
Product Family Problem Desc
G148 SC 744
G148 SC 744
G148 SC 750
G148 SC 750
G148 SC 750
G148 SC 750
G148 SC 753
G148 SC 753
G148 SC 753
G148 SC 753
G148 SC 753
G148 SC 760
G148 SC 760
G148 SC 760
G148 SC 760
G148 SC 761
G148 SC 761
G148 SC 761
G148 SC 761
G148 SC 761
G148 SC 762
G148 SC 762
G148 SC 762
G148 SC 762
G148 SC 762
G148 SC 763
G148 SC 763
G148 SC 763
G148 SC 764
G148 SC 764
G148 SC 764
G148 SC 765
G148 SC 765
G148 SC 765
Product Family Problem Desc
G148 SC 766
G148 SC 766
G148 SC 766
G148 SC 767
G148 SC 767
G148 SC 767
G148 SC 770
G148 SC 770
G148 SC 770
G148 SC 770
G148 SC 790
G148 SC 817
G148 SC 817
G148 SC 818
G148 SC 818
G148 SC 818
G148 SC 819
G148 SC 819
G148 SC 819
G148 SC 821
G148 SC 822
G148 SC 822
G148 SC 822
G148 SC 824
G148 SC 824
G148 SC 826
G148 SC 826
G148 SC 828
G148 SC 828
G148 SC 828
G148 SC 829
G148 SC 829
G148 SC 833
G148 SC 833
Product Family Problem Desc
G148 SC 833
G148 SC 834
G148 SC 834
G148 SC 838
G148 SC 839
G148 SC 850
G148 SC 850
G148 SC 850
G148 SC 857
G148 SC 857
G148 SC 861
G148 SC 861
G148 SC 861
G148 SC 863
G148 SC 864
G148 SC 864
G148 SC 866
G148 SC 866
G148 SC 867
G148 SC 867
G148 SC 868
G148 SC 868
G148 SC 868
G148 SC 868
G148 SC 870
G148 SC 870
G148 SC 872
G148 SC 872
G148 SC 873
G148 SC 873
G148 SC 874
G148 SC 874
G148 SC 875
G148 SC 875
Product Family Problem Desc
G148 SC 880
G148 SC 901
G148 SC 901
G148 SC 910
G148 SC 910
G148 SC 911
G148 SC 911
G148 SC 912
G148 SC 912
G148 SC 913
G148 SC 913
G148 SC 914
G148 SC 914
G148 SC 919
G148 SC 919
G148 SC 919
G148 SC 954
G148 SC 964
G148 SC 984
G148 SC 984
G148 SC 984
G148 SC 984
G148 SC 985
G148 SC 985
G148 SC 985
G148 SC 985
G148 SC 986
G148 SC 986
G148 SC 986
G148 SC 986
G148 SC 994
G148 JAM CODE 003
G148 JAM CODE 003
G148 JAM CODE 003
Product Family Problem Desc
G148 JAM CODE 003
G148 JAM CODE 004
G148 JAM CODE 004
G148 JAM CODE 004
G148 JAM CODE 004
G148 JAM CODE 005
G148 JAM CODE 005
G148 JAM CODE 005
G148 JAM CODE 005
G148 JAM CODE 006
G148 JAM CODE 007
G148 JAM CODE 007
G148 JAM CODE 007
G148 JAM CODE 007
G178 MACHINE RUNS SLOW
G178 MACHINE RUNS SLOW
G178 MACHINE RUNS SLOW
G178 MACHINE RUNS SLOW
G178 MACHINE RUNS SLOW
G178 MACHINE RUNS SLOW

G178 MACHINE RUNS SLOW


G178 PRINT JOB NOT PRINTING
G178 DRUM DAMAGE

H306/H310/H311 9-22 HOT ROLLER FAILED


H556/H557 PCU COUNTER QUESTIONS
H556/H557 PM COUNTER QUESTIONS
H558 REPORTS ON/OFF
M001 SC 998
M001 SC 998
M001 SC 865
M001 SC 622
M002/M003/M004 SC 240
M002/M003/M004 JAM C
Product Family Problem Desc
M002/M003/M004 PASSWORDS
M016/M017 RX PROBLEM
M065/M066 SC 360
M065/M066 INSTALLATION QUESTIONS
M078/D097 APS NOT FUNCTIONING CORRECTLY
D017/D018/D019/D020 WRINKLED OR CREASED COPIES

D084/D085 SC 878
H556/H557 NUMBER OF RINGS UNTIL CALL IS DETECTED
D046/D049 SC 672
D046/D049 SC 672
D052/D053/D054 TRAY DOES NOT LIFT
D062/D063/D065/D066 SC 878

D062/D063/D065/D066 ERRATIC SCANNER MOVEMENT

D062/D063/D065/D066 ERRATIC SCANNER MOVEMENT

D059/D060/D061 REGISTRATION SIDE TO SIDE INCORRECT


D062/D063/D065/D066 PRINT JOB NOT PRINTING

D062/D063/D065/D066 JAM CODE 197

D088/D089 SCANNER CONFIGURATION


D091/D092 SC 995
G157 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
B140-B143/B163/B228 SC 741
B147/B149/B190 SC 687
B147/B149/B190 SC 687
B147/B149/B190 SC 687
D014/D015 BLANK DISPLAY
D014/D015 BLANK DISPLAY
D014/D015 THROUGH PUT QUESTIONS
D023/D025 SC 823
D023/D025 SC 823
Product Family Problem Desc
D052/D053/D054 BLANK DISPLAY
D052/D053/D054 BLANK DISPLAY
D059/D060/D061 SC 620
D062/D063/D065/D066 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
D062/D063/D065/D066 SC 188

D081/D082 ADD TONER CONDITION


D081/D082 FIRMWARE LOADING ISSUES
D081/D082 FIRMWARE LOADING ISSUES
D086/D087 FAX FORWARDING QUESTIONS
D088/D089 FIERY
D088/D089 SC 899
D088/D089 SC 899
D088/D089 SC 899
D088/D089 REPORTS ON/OFF
D091/D092 JAM CODE 026
D091/D092 JAM CODE 026
D091/D092 JAM CODE 001
D091/D092 ADD TONER CONDITION
J016 SC 990
M065/M066 CANNOT PRINT ACROSS NETWORK
D023/D025 PARTS
D027/D029 SC 569
D062/D063/D065/D066 PASSWORDS

G152 BINS WILL NOT LOWER OR RAISE


B222/B224/G878 SC 503
B246/B248/B249 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D023/D025 DJ 03
D052/D053/D054 PARTS
D062/D063/D065/D066 CAN NOT ACCESS WEB PAGE

D062/D063/D065/D066 CAN NOT ACCESS WEB PAGE


Product Family Problem Desc
D062/D063/D065/D066 CAN NOT ACCESS WEB PAGE

D081/D082 SC 899
D081/D082 DISTORTED IMAGE-DIGITIZED
D081/D082 DISTORTED IMAGE-DIGITIZED
D081/D082 SC 899
D088/D089 JAM CODE 230
D088/D089 SC 569
D101/D102/D103 USER TOOLS

G071 SC 412
G071 SC 412
B125 SC 402
B140-B143/B163/B228 SPECIFICATIONS
B140-B143/B163/B228 JAM CODE 008
B222/B224/G878 INSTALLATION QUESTIONS
B276/B277 PAPER TRAY SELECTION FOR FAX
D052/D053/D054 SC 585
D059/D060/D061 WASTE TONER FULL DISPLAYED
D059/D060/D061 TONER WASTE / SPILL / LEAK

D062/D063/D065/D066 MANUALS

D062/D063/D065/D066 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D078/D079 DEVELOPER AGITATION CODES
D081/D082 PM COUNTER QUESTIONS
D081/D082 15-01

D081/D082 FINISHER TRAY NOT SHIFTING BETWEEN SETS,


STAPLES ALL COPIES
D088/D089 SC 531

D088/D089 SC 531
Product Family Problem Desc
D088/D089 SC 531

D088/D089 SC 569
D091/D092 SC 324
D091/D092 SC 324
D091/D092 SC 324

G130/G131 JAM A
A229 SC XX
A292/A293/B098 SC 306
B132/B200 DRIVERS
B222/B224/G878 GENERAL INFORMATION
D014/D015 SC 440
D027/D029 JAVA INSTALLATION
D052/D053/D054 JAM CODE 110
M002/M003/M004 THROUGH PUT QUESTIONS
B234/B235/B236 SD CARD QUESTIONS
D059/D060/D061 ERROR MESSAGES

D062/D063/D065/D066 THROUGH PUT QUESTIONS

D081/D082 THROUGH PUT QUESTIONS


D084/D085 JAM CODE 020
D086/D087 REPORTS ON/OFF
D086/D087 SC 899
D086/D087 SC 899
G179 SC 440
C262/C265 LIGHT/FADED IMAGE
D009/D011/D012/D013 E 50

D062/D063/D065/D066 PUNCH QUESTIONS

B140-B143/B163/B228 JAM CODE 022


B230/B237 JAM CODE 053
B246/B248/B249 SC 824
B246/B248/B249 SC 824
Product Family Problem Desc
B246/B248/B249 SC 672
B273/G959/G960 ERRATIC ELECTRICAL PROBLEMS
D037/D038/D041 SC 241
D062/D063/D065/D066 FAX OPTION NOT RECOGNIZED

D062/D063/D065/D066 0-21

D062/D063/D065/D066 THROUGH PUT QUESTIONS

D062/D063/D065/D066 JAM CODE 131

D062/D063/D065/D066 JAM CODE 197

D062/D063/D065/D066 LAN FAX GPF ERRORS

D062/D063/D065/D066 SC 819

D062/D063/D065/D066 SC 899

D062/D063/D065/D066 SC 899

D078/D079 ADD TONER CONDITION


M002/M003/M004 SC 792-19
G176/G177 SC 322
G176/G177 SC 322
G176/G177 SC 322
B132/B200 FIREFLY SPOTS, CIRCULAR VOID AREAS
G106 SC 541
B178/B180/B202 PRINT JOB NOT PRINTING
B295/B297 SC 901
B295/B297 SC 901
B295/B297 SC 901
D027/D029 JAM CODE 060
D052/D053/D054 SC 955
D052/D053/D054 SC 955
D052/D053/D054 SC 955
Product Family Problem Desc
D062/D063/D065/D066 PUNCH UNIT NOT RECOGNIZED

D081/D082 DRIVERS

D081/D082 DRIVERS
D086/D087 SC 798
D086/D087 SC 798
M016/M017 FAX FORWARDING QUESTIONS
B051/B052/B156 PM COUNTER QUESTIONS
B132/B200 SC 620
B132/B200 SC 620
B222/B224/G878 TX PROBLEM
B222/B224/G878 TX PROBLEM
B234/B235/B236 SC 672
B246/B248/B249 PLEASE WAIT - NO FUSER LAMPS
D014/D015 ADD TONER CONDITION
D023/D025 SC 682
D027/D029 SC 682
D052/D053/D054 JAM CODE 134
D059/D060/D061 JAM CODE 410
D059/D060/D061 JAM CODE 455
D059/D060/D061 JAM CODE 161
D062/D063/D065/D066 SCANNER FUNCTIONS

D081/D082 SKEWED IMAGE


D086/D087 NO DIAL TONE
B222/B224/G878 SC 548
D014/D015 JAM CODE 023
D027/D029 ADD TONER CONDITION
D027/D029 ADD TONER CONDITION
D059/D060/D061 JAM CODE 161
D062/D063/D065/D066 SC 142

D078/D079 JAM CODE 023


Product Family Problem Desc
D081/D082 DRIVERS

D081/D082 PARTS
D091/D092 0-01
A163/A251/A252/B047/B PARTS
048
A292/A293/B098 SC 329
A292/A293/B098 SC 329
B132/B200 SC 548
B132/B200 SC 548
B132/B200 SC 548
B246/B248/B249 STAMP DATA QUESTIONS
C262/C265 BLANK IMAGE-PARTIAL/SPORATIC
D062/D063/D065/D066 SC 555

D081/D082 SC 408
D081/D082 TONER LEAK/SPILL
D081/D082 TONER LEAK/SPILL
D081/D082 TONER LEAK/SPILL
D088/D089 SC 582
M002/M003/M004 JAM CODE 115
B230/B237 SC 750
B230/B237 SC 750
C229/C233/C239 SC 05-40
D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D101/D102/D103 SP MODES
B147/B149/B190 JAM CODE 120
D014/D015 JAM CODE 181
D017/D018/D019/D020 SC 997

D052/D053/D054 JAM CODE 057


D067/D068/D069/D072 SUPPLIES

B234/B235/B236 DEAD MACHINE, NO OPERATION


B234/B235/B236 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
B234/B235/B236 DEAD MACHINE, NO OPERATION
B234/B235/B236 DEAD MACHINE, NO OPERATION
B234/B235/B236 DEAD MACHINE, NO OPERATION
B234/B235/B236 DEAD MACHINE, NO OPERATION
B262/B284/B288/B292 JAM CODE 125
D088/D089 COLORS MISALIGNED
D091/D092 FUSING SET SIGNAL DISPLAYED
D091/D092 E 20
D037/D038/D041 ALL FILES GO INTO MEMORY
B222/B224/G878 PARTS
B230/B237 JAM CODE 109
B230/B237 JAM CODE 109
B230/B237 JAM CODE 109
B246/B248/B249 TANDEM TRAY ISSUES
D009/D011/D012/D013 BLANK IMAGE-ENTIRE PAGE

D086/D087 SC 833
D086/D087 SC 833
D086/D087 SC 833
D091/D092 SD CARD QUESTIONS
D095/M077 SC 925
D095/M077 SC 925
D101/D102/D103 MEMORY QUESTIONS

M002/M003/M004 DOS APPLICATION CONFIG/INSTALL


M002/M003/M004 DOS APPLICATION CONFIG/INSTALL
M040/M041 SC 396
M040/M041 SC 396
D027/D029 LINES BLACK OP TO NON OP
D078/D079 ADD TONER CONDITION
D081/D082 REGISTRATION SIDE TO SIDE INCORRECT
D084/D085 SC 824
D084/D085 SC 824
D084/D085 SC 824
G035 SC 542
Product Family Problem Desc
G035 SC 542
G035 SC 542
G035 SC 542
G035 SC 542
D052/D053/D054 FAX FEATURE NOT LOADING
D062/D063/D065/D066 FAX FEATURE NOT LOADING

G104/G160/G190 SC 443
G104/G160/G190 SC 443
A163/A251/A252/B047/B PARTS
048
B246/B248/B249 RX PROBLEM
B291/B296 SC 450
D052/D053/D054 RX PROBLEM
D062/D063/D065/D066 RX PROBLEM

D101/D102/D103 PARTS
G133 SC 552
G133 SC 552
M002/M003/M004 SC 797
B010/B188 SC 351
B010/B188 SC 351
B010/B188 SC 351
B010/B188 SC 351
B010/B188 SC 351
B010/B188 SC 351
B010/B188 SC 352
B010/B188 SC 352
B010/B188 SC 352
B010/B188 SC 352
B010/B188 SC 352
B010/B188 SC 352
B140-B143/B163/B228 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B140-B143/B163/B228 FOLDING ERROR
Product Family Problem Desc
B246/B248/B249 PRINTS JUNK
D014/D015 SC 445
D027/D029 INSTALLATION QUESTIONS
D052/D053/D054 SP MODES
D062/D063/D065/D066 PARTS

D081/D082 DOS APPLICATION CONFIG/INSTALL


D081/D082 SC 819
D081/D082 DOS APPLICATION CONFIG/INSTALL
D084/D085 SC 230
D091/D092 INSTALLATION QUESTIONS
B064/B065 PARTS
B234/B235/B236 PARTS
B246/B248/B249 PARTS
D104/D106 SC 400
D104/D106 SC 400
D104/D106 SC 400
D104/D106 SC 400
D104/D106 SC 400
B262/B284/B288/B292 DEVELOPER ON IMAGE / SPILL
D052/D053/D054 DARK IMAGE
D062/D063/D065/D066 CANNOT SCAN TO E-MAIL

D081/D082 SC 925
D084/D085 JAM CODE 003

D088/D089 SC 682
D088/D089 SC 682
G148 PARTS
G188/G189 COLORS MISALIGNED
M022/M024/M026/M02 SC 899
8
M022/M024/M026/M02 SC 899
8
B222/B224/G878 COVER ON WRONG SIDE OF BOOKLETS
Product Family Problem Desc
B246/B248/B249 FAX LIGHT IS RED
D009/D011/D012/D013 SC 221

D009/D011/D012/D013 SC 221

D009/D011/D012/D013 SC 221

D009/D011/D012/D013 SC 221

D014/D015 SC 725
D023/D025 STAMP DATA QUESTIONS
D027/D029 SC 460
D052/D053/D054 JAM CODE 020
D059/D060/D061 SC 819
D062/D063/D065/D066 JAM CODE 056

D062/D063/D065/D066 SC 819

D088/D089 SCANNER CONFIGURATION


M002/M003/M004 TRIMMER SERVICE CODES
D088/D089 FACSIMILE FEATURES
B147/B149/B190 SC 860
B147/B149/B190 SC 860
B147/B149/B190 SC 860
B147/B149/B190 SC 860
B222/B224/G878 SC 400
B262/B284/B288/B292 SC 391
B295/B297 RX PROBLEM
C262/C265 POSTSCRIPT
D009/D011/D012/D013 JAM CODE 001

D009/D011/D012/D013 WIRELESS NOT WORKING

D014/D015 WIRELESS NOT WORKING


D014/D015 WIRELESS NOT WORKING
D014/D015 WIRELESS NOT WORKING
Product Family Problem Desc
D014/D015 WIRELESS NOT WORKING
D023/D025 PRINT JOB NOT PRINTING

D023/D025 PRINT JOB NOT PRINTING


D052/D053/D054 SC 355
D052/D053/D054 WIRELESS NOT WORKING
D052/D053/D054 WIRELESS NOT WORKING
D062/D063/D065/D066 WIRELESS NOT WORKING

D062/D063/D065/D066 WIRELESS NOT WORKING

D062/D063/D065/D066 WIRELESS NOT WORKING

D062/D063/D065/D066 15-01

D062/D063/D065/D066 WIRELESS NOT WORKING

D062/D063/D065/D066 JAM CODE 001

D078/D079 SPECIFICATIONS
D081/D082 JAM CODE 175
D081/D082 WIRELESS NOT WORKING
D081/D082 WIRELESS NOT WORKING
D086/D087 INSTALLATION QUESTIONS
G126 JAM CODE 066
B230/B237 SPECIFICATIONS
B230/B237 SPECIFICATIONS
B230/B237 SPECIFICATIONS
B230/B237 SPECIFICATIONS
B246/B248/B249 JAM CODE 150
B246/B248/B249 JAM CODE 150
B246/B248/B249 JAM CODE 150
D062/D063/D065/D066 PRINT CONTROLLER/NIB

D081/D082 SC 201
D081/D082 SC 201
Product Family Problem Desc
D081/D082 SC 201
D081/D082 PCU COUNTER QUESTIONS
D101/D102/D103 PARTS
D023/D025 PARTS
D081/D082 DRIVERS
B132/B200 SC 243
B132/B200 FIRMWARE UPDATES
B234/B235/B236 SC 320

C262/C265 LIGHT/FADED IMAGE


D017/D018/D019/D020 JAM CODE 101

D052/D053/D054 FUSER WEB MESSAGE


D062/D063/D065/D066 JAM CODE 014

D062/D063/D065/D066 SMEARING/WET

D081/D082 TRANSMIT MODE, MEMORY OR IMMEDIATE

D081/D082 INSTALLATION QUESTIONS


D091/D092 NETWORK DEVICES
D101/D102/D103 SC 819
D104/D106 INSTALLATION QUESTIONS
D104/D106 FAX FORWARDING QUESTIONS

D059/D060/D061 PRINT OPTION NOT RECOGNIZED


D059/D060/D061 PRINT OPTION NOT RECOGNIZED
D059/D060/D061 PRINT OPTION NOT RECOGNIZED
B140-B143/B163/B228 STAPLE NOT FUNCTIONING
B295/B297 PARTS
C229/C233/C239 MASTER FEED JAMS
D007/D008 PLEASE WAIT - NO FUSER LAMPS
D014/D015 JAM CODE 055
D062/D063/D065/D066 SC 144

D088/D089 INSTALLATION QUESTIONS


Product Family Problem Desc
D088/D089 SC 142
D088/D089 SC 142
D088/D089 SC 142
D088/D089 SC 142
D088/D089 SC 142
D088/D089 SC 142
G060/G080/G082 SC 388
G126 CANNOT PRINT ACROSS NETWORK
G126 CANNOT PRINT ACROSS NETWORK
G126 CANNOT PRINT ACROSS NETWORK
G126 CANNOT PRINT ACROSS NETWORK
M065/M066 INSTALLATION QUESTIONS
M065/M066 INSTALLATION QUESTIONS
M065/M066 INSTALLATION QUESTIONS
M065/M066 INSTALLATION QUESTIONS
B070/B071 JAM CODE 030
B140-B143/B163/B228 SC 672
B234/B235/B236 SC 750
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B246/B248/B249 SP MODES
C229/C233/C239 SC 04-00
C229/C233/C239 SC 04-00
C272 CONTROLLER CONFIG/INSTALL
D014/D015 SCANNER FUNCTIONS
D059/D060/D061 CANNOT PRINT ACROSS NETWORK
D059/D060/D061 CANNOT PRINT ACROSS NETWORK
D059/D060/D061 CANNOT PRINT ACROSS NETWORK
D059/D060/D061 CANNOT PRINT ACROSS NETWORK
D059/D060/D061 CANNOT PRINT ACROSS NETWORK
D059/D060/D061 CANNOT PRINT ACROSS NETWORK
D059/D060/D061 SC 998
D059/D060/D061 SC 998
D059/D060/D061 SC 995
Product Family Problem Desc
D062/D063/D065/D066 TRAY DOES NOT LIFT

D078/D079 TAB QUESTIONS


D081/D082 @ REMOTE

D088/D089 SC 866
G060/G080/G082 JAM CODE 063
M002/M003/M004 PM COUNTER QUESTIONS
B079/082/135/138/182/ REGISTRATION INCORRECT
183
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
D062/D063/D065/D066 IMAGE STRETCHED OR COMPRESSED

D091/D092 WASTE TONER FULL DISPLAYED


G188/G189 SC 204
B264/B265 SC 352
B234/B235/B236 SC 795
B234/B235/B236 SC 795
B262/B284/B288/B292 TX PROBLEM
D052/D053/D054 SC 555
D059/D060/D061 CANNOT PRINT ACROSS NETWORK
D078/D079 TONER
D023/D025 SC 460
D027/D029 SC 823
D027/D029 SC 823
D027/D029 SC 823
D059/D060/D061 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D059/D060/D061 SP MODES ARE IN JAPENESE
D078/D079 DRIVERS
D081/D082 CANNOT SCAN TO E-MAIL
D088/D089 SC 532
D088/D089 SC 532
D088/D089 SC 532
Product Family Problem Desc
M078/D097 BOOKLETMAKER SERVICE CODES
A292/A293/B098 FIERY
B264/B265 WIM ISSUES
B295/B297 JAM CODE 013
B295/B297 JAM CODE 013
B295/B297 JAM CODE 013
D009/D011/D012/D013 JAM CODE 021

D009/D011/D012/D013 JAM CODE 021

D009/D011/D012/D013 JAM CODE 021

D017/D018/D019/D020 CONSTANT ADD PAPER / RESET TRAY

D037/D038/D041 SCANNER OPTION NOT RECOGNIZED


D052/D053/D054 SC 590
D052/D053/D054 SC 590
D059/D060/D061 PLEASE WAIT FUSER UP TO TEMP
D088/D089 NUMBER OF RINGS UNTIL CALL IS DETECTED
G104 ADD TONER CONDITION
G104 ADDRESS BOOK
G104 BLANK IMAGE-ENTIRE PAGE
G104 CANNOT PRINT ACROSS NETWORK
G104 CANNOT PRINT ACROSS NETWORK
G104 CANNOT PRINT ACROSS NETWORK
G104 CANNOT PRINT ACROSS NETWORK
G104 CANNOT PRINT ACROSS NETWORK
G104 CANNOT PRINT ACROSS NETWORK
G104 COLOR INCORRECT
G104 COLOR MISSING
G104 COLORS MISALIGNED
G104 COLORS MISALIGNED
G104 COLORS MISALIGNED
G104 CONTROLLER CONFIG/INSTALL
G104 CONTROLLER CONFIG/INSTALL
Product Family Problem Desc
G104 CONTROLLER CONFIG/INSTALL
G104 CONTROLLER CONFIG/INSTALL
G104 CONTROLLER CONFIG/INSTALL
G104 DOUBLE/OFFSET IMAGE
G104 FUSER OVERHEAT, NO SERVICE CODE
G104 LINES BLACK / LEAD TO TRAIL
G104 NETWORK DEVICES

G104 NETWORK DEVICES

G104 NETWORK DEVICES


G104 NETWORK DEVICES

G104 NETWORK ERRORS


G104 SC 195
G104 SC 202
G104 SC 202
G104 SC 203
G104 SC 203
G104 SC 204
G104 SC 205
G104 SC 205
G104 SC 211
G104 SC 211
G104 SC 212
G104 SC 212
G104 SC 212
G104 SC 213
G104 SC 213
G104 SC 213
G104 SC 270
G104 SC 270
G104 SC 270
G104 SC 270
G104 SC 270
Product Family Problem Desc
G104 SC 301
G104 SC 301
G104 SC 325
G104 SC 325
G104 SC 363
G104 SC 363
G104 SC 364
G104 SC 364
G104 SC 365
G104 SC 366
G104 SC 367
G104 SC 397
G104 SC 397
G104 SC 397
G104 SC 397
G104 SC 397
G104 SC 400
G104 SC 400
G104 SC 442
G104 SC 442
G104 SC 452
G104 SC 452
G104 SC 452
G104 SC 490
G104 SC 490

G104 SC 532
G104 SC 541
G104 SC 541
G104 SC 542
G104 SC 542
G104 SC 545
G104 SC 545
G104 SC 687
Product Family Problem Desc
G104 SC 687
G104 SC 818
G104 SC 818
G104 SC 822

G104 SC 822
G104 SC 822
G104 SC 921
G104 SCANNER CONFIGURATION

B140-B143/B163/B228 JAM CODE 131


D017/D018/D019/D020 JAM CODE 025

D017/D018/D019/D020 JAM CODE 025

D052/D053/D054 REGISTRATION INCORRECT

D062/D063/D065/D066 PLEASE WAIT FUSER UP TO TEMP

D062/D063/D065/D066 PLEASE WAIT FUSER UP TO TEMP

D086/D087 COLORS MISALIGNED


D088/D089 SC 565
D088/D089 SC 565
D088/D089 SC 565
D088/D089 SC 565
D088/D089 SC 227
D093/D094 SC 460
D093/D094 SC 460
D101/D102/D103 SC 300
D115/D116 VM CARD INSTALLATION
D115/D116 REPORTS ON/OFF
D115/D116 PARTS
D115/D116 ADDRESS BOOK ERRORS
D115/D116 ADDRESS BOOK ERRORS
D115/D116 SC 819
Product Family Problem Desc
D115/D116 SC 819
D115/D116 SC 819
D115/D116 SC 819
D115/D116 SC 820
D115/D116 SC 820
D115/D116 SC 818
D115/D116 SC 818
D115/D116 TX PROBLEM
D115/D116 RX PROBLEM
D115/D116 0-20
D115/D116 0-21
D115/D116 0-21
D115/D116 0-21
D115/D116 0-22
D115/D116 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
D115/D116 02-12 CODE
D115/D116 0-00
D115/D116 0-00

D115/D116 0-00
D115/D116 0-00
D115/D116 0-04
D115/D116 0-04

D115/D116 0-04
D115/D116 0-05
D115/D116 0-05
D115/D116 0-05

D115/D116 0-05

D115/D116 0-07

D115/D116 0-07
D115/D116 0-07
Product Family Problem Desc
D115/D116 0-07
D115/D116 0-07
D115/D116 0-07

D115/D116 05-10 CODE


D115/D116 02-50 CODE
D115/D116 02-50 CODE
D115/D116 VOLUME ADJUSTMENT

D115/D116 VOLUME ADJUSTMENT


D115/D116 06-06 CODE
D115/D116 06-06 CODE
D115/D116 06-06 CODE
D115/D116 06-21 CODE

D115/D116 06-21 CODE

D115/D116 06-21 CODE


D115/D116 14-33, NO MAIL ADDRESS FOR MACHINE
D115/D116 15-03
D115/D116 15-03
D115/D116 FAX FORWARDING QUESTIONS

D115/D116 ALL FILES GO INTO MEMORY


D115/D116 6-Jun
D115/D116 6-Jun
D115/D116 6-Jun
D115/D116 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D115/D116 DATE AND TIME SETTINGS
D115/D116 FAX OPTION NOT RECOGNIZED
D115/D116 FAX OPTION NOT RECOGNIZED
D115/D116 FAX OPTION NOT RECOGNIZED
D115/D116 FAX OPTION NOT RECOGNIZED
D115/D116 PROBLEM DIALING LONG DISTANCE CALLS
D115/D116 PROBLEM DIALING LONG DISTANCE CALLS
Product Family Problem Desc
D115/D116 PROBLEM DIALING LONG DISTANCE CALLS
D115/D116 PROBLEM DIALING LONG DISTANCE CALLS
D115/D116 TRANSMIT/ TX IMAGE REDUCED
D115/D116 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
D115/D116 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D115/D116 NUMBER OF RINGS UNTIL CALL IS DETECTED
D115/D116 LAN FAX INSTALL QUESTIONS
D115/D116 PASSWORDS
D115/D116 PASSWORDS

D115/D116 PASSWORDS
D115/D116 PASSWORDS

D115/D116 CANNOT SCAN TO E-MAIL


D115/D116 CANNOT SCAN TO E-MAIL

D115/D116 CANNOT SCAN TO E-MAIL


D115/D116 CANNOT SCAN TO E-MAIL
D115/D116 CANNOT SCAN TO LOCAL PC
D115/D116 CANNOT SCAN TO LOCAL PC

D115/D116 CANNOT SCAN TO LOCAL PC


D115/D116 CANNOT SCAN TO LOCAL PC
D115/D116 CANNOT SCAN TO LOCAL PC
D115/D116 CANNOT SCAN TO NETWORK
D115/D116 CANNOT SCAN TO NETWORK
D115/D116 CANNOT SCAN TO NETWORK
D115/D116 CANNOT SCAN TO NETWORK
D115/D116 CANNOT SCAN TO NETWORK
D115/D116 CANNOT SCAN TO NETWORK
D115/D116 CANNOT PRINT ACROSS NETWORK
D115/D116 CANNOT PRINT ACROSS NETWORK
D115/D116 CANNOT PRINT ACROSS NETWORK
D115/D116 CANNOT PRINT ACROSS NETWORK
Product Family Problem Desc
D115/D116 CANNOT PRINT ACROSS NETWORK
D115/D116 CANNOT PRINT ACROSS NETWORK
D115/D116 SCANNER FUNCTIONS

D115/D116 SCANNER FUNCTIONS


D115/D116 SCANNER FUNCTIONS

D115/D116 SCANNER FUNCTIONS


D115/D116 LINE ON TRAIL EDGE

D115/D116 USER TOOLS


D115/D116 USER TOOLS

D115/D116 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
D115/D116 UNABLE TO RECEIVE FAXES ON CORRECT
PAPER SIZE.
D115/D116 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
D115/D116 BLACK LINE LEAD TO TRAIL DF ONLY
D115/D116 FIRMWARE LOADING ISSUES
D115/D116 FIRMWARE LOADING ISSUES
D115/D116 KEY COUNTER INFORMATION

D115/D116 NO TX/RX
D115/D116 NO TX/RX
D115/D116 NO TX/RX

D115/D116 SCAN TO FOLDER


D115/D116 SCAN TO FOLDER
D115/D116 SCAN TO FOLDER
D115/D116 SCAN TO FOLDER
D115/D116 SCAN TO FOLDER

D115/D116 SCAN TO FOLDER


Product Family Problem Desc
D115/D116 SCAN TO FOLDER
D115/D116 SCAN TO FOLDER
D115/D116 SCAN TO FOLDER
D115/D116 SCAN TO FOLDER

D115/D116 SCAN TO FOLDER


D115/D116 SCAN TO FOLDER

D115/D116 SCAN TO FOLDER


D115/D116 SCAN TO FOLDER
D115/D116 SC 101
D115/D116 SC 101
D115/D116 SC 101
D115/D116 SC 101
D115/D116 SC 101
D115/D116 SC 101
D115/D116 SC 101
D115/D116 SC 101
D115/D116 SC 101
D115/D116 SC 101
G148 PRINT JOB NOT PRINTING
G176/G177 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D104/D106 REPORTS ON/OFF
D104/D106 ADDRESS BOOK
D104/D106 TX PROBLEM
D104/D106 RX PROBLEM
D104/D106 PAPER TRAY SELECTION FOR FAX
D104/D106 0-20
D104/D106 0-20
D104/D106 0-20
D104/D106 0-20
D104/D106 0-21
D104/D106 0-21
D104/D106 0-21
Product Family Problem Desc
D104/D106 0-22
D104/D106 23-Feb
D104/D106 23-Feb
D104/D106 23-Feb
D104/D106 0-75
D104/D106 0-75
D104/D106 00-88

D104/D106 00-88

D104/D106 UNABLE TO COMMUNICATE WITH CERTAIN


NUMBER (TX&RX).
D104/D106 0-80

D104/D106 0-80

D104/D106 0-80

D115/D116 SC 120
D115/D116 SC 120
D115/D116 SC 120
D115/D116 SC 120
D115/D116 SC 120
D115/D116 SC 120
D115/D116 SC 121
D115/D116 SC 121
D115/D116 SC 121
D115/D116 SC 121
D115/D116 SC 121
D115/D116 SC 121
D115/D116 SC 141
D115/D116 SC 141
D115/D116 SC 141
D115/D116 SC 141
D115/D116 SC 141
D115/D116 SC 141
Product Family Problem Desc
D115/D116 SC 142
D115/D116 SC 142
D115/D116 SC 142
D115/D116 SC 142
D115/D116 SC 142
D115/D116 SC 144

D115/D116 SC 144
D115/D116 SC 144
D115/D116 SC 145
D115/D116 SC 145
D115/D116 SC 145
D115/D116 SC 193
D115/D116 SC 193
D115/D116 SC 198
D115/D116 SC 198
D115/D116 SC 198
D115/D116 SC 198
D115/D116 SC 302
D115/D116 SC 302
D115/D116 SC 302
D115/D116 SC 320
D115/D116 SC 320
D115/D116 SC 320
D115/D116 SC 320
D115/D116 SC 321
D115/D116 SC 321
D115/D116 SC 321
D115/D116 SC 322
D115/D116 SC 322
D115/D116 SC 322
D115/D116 SC 322
D115/D116 SC 322
D115/D116 SC 390
Product Family Problem Desc
D115/D116 SC 390
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 401
D115/D116 SC 401
D115/D116 SC 401
D115/D116 SC 401
D115/D116 SC 402
D115/D116 SC 402
D115/D116 SC 402
D115/D116 SC 402
D115/D116 SC 500
D115/D116 SC 500
D115/D116 SC 500
D115/D116 SC 541

D115/D116 SC 541

D115/D116 SC 541
D115/D116 SC 541
D115/D116 SC 541
D115/D116 SC 542

D115/D116 SC 542

D115/D116 SC 542

D115/D116 SC 542

D115/D116 SC 542
Product Family Problem Desc
D115/D116 SC 543

D115/D116 SC 543
D115/D116 SC 544

D115/D116 SC 544

D115/D116 SC 545

D115/D116 SC 545
D115/D116 SC 545

D115/D116 SC 546

D115/D116 SC 546

D115/D116 SC 546

D115/D116 SC 547
D115/D116 SC 547
D115/D116 SC 547
D115/D116 SC 547
D115/D116 SC 559

D115/D116 SC 590
D115/D116 SC 590
D115/D116 SC 760
D115/D116 SC 760
D115/D116 SC 760
D115/D116 SC 761
D115/D116 SC 761
D115/D116 SC 762
D115/D116 SC 762
D115/D116 SC 821
D115/D116 SC 821
D115/D116 SC 822
D115/D116 SC 822
Product Family Problem Desc
D115/D116 SC 822
D115/D116 SC 823
D115/D116 SC 824
D115/D116 SC 824
D115/D116 SC 824
D115/D116 SC 826
D115/D116 SC 827
D115/D116 SC 827
D115/D116 SC 827
D115/D116 SC 827
D115/D116 SC 828
D115/D116 SC 828
D115/D116 SC 928
D115/D116 SC 928
D115/D116 SC 838
D115/D116 SC 839
D115/D116 SC 853
D115/D116 SC 853
D115/D116 SC 853
D115/D116 SC 854
D115/D116 SC 854
D115/D116 SC 854
D115/D116 SC 855
D115/D116 SC 855
D115/D116 SC 855
D115/D116 SC 856
D115/D116 SC 856
D115/D116 SC 857
D115/D116 SC 858
D115/D116 SC 858
D115/D116 SC 859
D115/D116 SC 859
D115/D116 SC 859
D115/D116 SC 859
Product Family Problem Desc
D115/D116 SC 860
D115/D116 SC 860
D115/D116 SC 860
D115/D116 SC 862
D115/D116 SC 862
D115/D116 SC 863
D115/D116 SC 863
D115/D116 SC 864
D115/D116 SC 865
D115/D116 SC 866
D115/D116 SC 867
D115/D116 SC 868
D115/D116 SC 868
D115/D116 SC 868
D115/D116 SC 870
D115/D116 SC 870
D115/D116 SC 870
D115/D116 SC 876
D115/D116 SC 878
D115/D116 SC 878
D115/D116 SC 900
D115/D116 SC 920
D115/D116 SC 920
D115/D116 SC 920
D115/D116 SC 920
D115/D116 SC 921
D115/D116 SC 990
D115/D116 SC 990
D115/D116 SC 990
D115/D116 SC 990
D115/D116 SC 991
D115/D116 SC 992
D115/D116 SC 997
Product Family Problem Desc
D115/D116 SC 997
D115/D116 SC 997

D115/D116 SC 998
D115/D116 SC 998
D115/D116 SC 998
D115/D116 SC 998
D115/D116 SC 998
D115/D116 SC 998
B079/082/135/138/182/ SUPPLIES
183
D059/D060/D061 @ REMOTE
D059/D060/D061 @ REMOTE
D059/D060/D061 @ REMOTE
D059/D060/D061 @ REMOTE
D062/D063/D065/D066 DEAD MACHINE, NO OPERATION

D062/D063/D065/D066 DEAD MACHINE, NO OPERATION

D062/D063/D065/D066 DEAD MACHINE, NO OPERATION

D062/D063/D065/D066 DEAD MACHINE, NO OPERATION

B205/B209 CSS PROBLEM RDS SYSTEM


D059/D060/D061 GBC STREAM PUNCH SPECS
D062/D063/D065/D066 SC 543

D086/D087 SC 865
D115/D116 TX PROBLEM
M065/M066 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
B132/B200 JAM CODE 171
B222/B224/G878 ADD TONER CONDITION
B234/B235/B236 SPECIFICATIONS
C229/C233/C239 MEMORY QUESTIONS
D009/D011/D012/D013 SC 819
Product Family Problem Desc
D014/D015 SC 671
D052/D053/D054 BLOWN FUSE
D059/D060/D061 INTERMITTENT JAMMING
D059/D060/D061 SC 955

D059/D060/D061 SPECIFICATIONS
D062/D063/D065/D066 CASSETTE SELECTION FOR FAX

D062/D063/D065/D066 SCANNER CONFIGURATION

D062/D063/D065/D066 USER TOOLS

D078/D079 STREAKS
D081/D082 SD CARD QUESTIONS
D081/D082 FIERY
D081/D082 FIERY

D081/D082 SD CARD QUESTIONS

D081/D082 DJ 03
D101/D102/D103 SPECIFICATIONS
D101/D102/D103 COVER FEEDER SERVICE CODES
D104/D106 PARTS
D115/D116 SC 925
G104 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
G176/G177 SC 545
H556/H557 SUPPLIES
B070/B071 SC 703
D014/D015 MULTI SHEET FEED
D052/D053/D054 JAM CODE 101
D052/D053/D054 FAX FORWARDING QUESTIONS
D052/D053/D054 JAM CODE 101
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS
Product Family Problem Desc
D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 INSTALLATION QUESTIONS

D081/D082 VOLUME ADJUSTMENT


D081/D082 SUPPLIES
D081/D082 SC 569
D104/D106 0-82

D104/D106 0-82

D104/D106 0-82

D104/D106 0-83

D104/D106 0-83

D104/D106 0-83

D104/D106 02-12 CODE


D104/D106 0-00
D104/D106 0-00

D104/D106 0-00
D104/D106 0-00
D104/D106 0-04
D104/D106 0-04

D104/D106 0-04
D104/D106 0-05
D104/D106 0-05
D104/D106 0-05

D104/D106 0-05
Product Family Problem Desc
D104/D106 0-07

D104/D106 0-07
D104/D106 0-07
D104/D106 0-07
D104/D106 0-07
D104/D106 0-07

D104/D106 05-10 CODE


D104/D106 02-50 CODE
D104/D106 02-50 CODE
D104/D106 VOLUME ADJUSTMENT

D104/D106 VOLUME ADJUSTMENT


D104/D106 06-06 CODE
D104/D106 06-06 CODE
D104/D106 06-06 CODE
D104/D106 06-21 CODE

D104/D106 06-21 CODE

D104/D106 06-21 CODE


D104/D106 14-33, NO MAIL ADDRESS FOR MACHINE
D104/D106 15-03
D104/D106 15-03
D104/D106 FAX FORWARDING QUESTIONS

D104/D106 FAX FORWARDING QUESTIONS

D104/D106 FAX FORWARDING QUESTIONS

D104/D106 6-Jun
D104/D106 6-Jun
D104/D106 6-Jun
D104/D106 ALL FILES GO INTO MEMORY
D104/D106 CANNOT COMMUNICATE WITH PC -BASED
FAXES
Product Family Problem Desc
D104/D106 DATE AND TIME SETTINGS
D104/D106 FAX OPTION NOT RECOGNIZED
D104/D106 FAX OPTION NOT RECOGNIZED
D104/D106 FAX OPTION NOT RECOGNIZED
D104/D106 FAX OPTION NOT RECOGNIZED
D104/D106 PROBLEM DIALING LONG DISTANCE CALLS
D104/D106 PROBLEM DIALING LONG DISTANCE CALLS
D104/D106 PROBLEM DIALING LONG DISTANCE CALLS
D104/D106 TRANSMIT/ TX IMAGE REDUCED
D104/D106 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
D104/D106 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D104/D106 NUMBER OF RINGS UNTIL CALL IS DETECTED
D104/D106 PASSWORDS
D104/D106 PASSWORDS

D104/D106 PASSWORDS
D104/D106 PASSWORDS

D104/D106 PASSWORDS

D104/D106 CANNOT SCAN TO E-MAIL

D104/D106 CANNOT SCAN TO LOCAL PC


D104/D106 CANNOT SCAN TO LOCAL PC

D104/D106 CANNOT SCAN TO LOCAL PC


D104/D106 CANNOT SCAN TO LOCAL PC
D104/D106 CANNOT SCAN TO LOCAL PC
D104/D106 CANNOT SCAN TO NETWORK
D104/D106 CANNOT SCAN TO NETWORK
D104/D106 CANNOT SCAN TO NETWORK
D104/D106 CANNOT SCAN TO NETWORK
D104/D106 CANNOT SCAN TO NETWORK
Product Family Problem Desc
D104/D106 CANNOT SCAN TO NETWORK
D104/D106 CANNOT PRINT ACROSS NETWORK
D104/D106 CANNOT PRINT ACROSS NETWORK
D104/D106 CANNOT PRINT ACROSS NETWORK
D104/D106 CANNOT PRINT ACROSS NETWORK
D104/D106 CANNOT PRINT ACROSS NETWORK
D104/D106 CANNOT PRINT ACROSS NETWORK
D104/D106 SCANNER FUNCTIONS
D104/D106 SCANNER FUNCTIONS

D104/D106 SCANNER FUNCTIONS


D104/D106 SCANNER FUNCTIONS

D104/D106 LINE ON TRAIL EDGE

D104/D106 SCAN ROUTER CONFIG/INSTALL

D104/D106 USER TOOLS

D104/D106 UNABLE TO RECEIVE FAXES ON CORRECT


PAPER SIZE.
D104/D106 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
D104/D106 FIRMWARE LOADING ISSUES
D104/D106 NO TX/RX
D104/D106 NO TX/RX
D104/D106 NO TX/RX

D104/D106 SCAN TO FOLDER

D104/D106 SCAN TO FOLDER


D104/D106 SCAN TO FOLDER
D104/D106 SCAN TO FOLDER
D104/D106 SCAN TO FOLDER
Product Family Problem Desc
D104/D106 SCAN TO FOLDER

D104/D106 SCAN TO FOLDER


D104/D106 SCAN TO FOLDER

D104/D106 SCAN TO FOLDER


D104/D106 SCAN TO FOLDER
D104/D106 USER TOOLS

D104/D106 VM CARD INSTALLATION


M022/M024/M026/M02 VM CARD INSTALLATION
8
M022/M024/M026/M02 REPORTS ON/OFF
8
M022/M024/M026/M02 PARTS
8
B064/B065 ERRATIC FINISHER OPERATION
B291/B296 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D014/D015 REPORTS ON/OFF
D059/D060/D061 ADD TONER CONDITION
D059/D060/D061 PAPER SIZE QUESTIONS
D078/D079 FIERY
D081/D082 RX PROBLEM
D091/D092 SD CARD QUESTIONS
D078/D079 TONER LEAK/SPILL
B230/B237 TWAIN SCANNING
B246/B248/B249 FINISHER - STACKING POORLY ON SHIFT TRAY

B246/B248/B249 ERRATIC ELECTRICAL PROBLEMS

B246/B248/B249 PRINTS JUNK

B291/B296 TOUCH SCREEN CALIBRATION


Product Family Problem Desc
D014/D015 IC BLOWN ON FINISHER BOARD

D014/D015 IC BLOWN ON FINISHER BOARD


D017/D018/D019/D020 SUPPLIES

D052/D053/D054 ADDRESS BOOK ERRORS


D052/D053/D054 PRINTS JUNK

D062/D063/D065/D066 ADDRESS BOOK ERRORS

D062/D063/D065/D066 PASSWORDS

D062/D063/D065/D066 ADDRESS BOOK ERRORS

D062/D063/D065/D066 IC BLOWN ON FINISHER BOARD

D062/D063/D065/D066 IC BLOWN ON FINISHER BOARD

D062/D063/D065/D066 PRINT JOB INTERRUPTED

D084/D085 FACSIMILE FEATURES


D086/D087 SC 792
D086/D087 SC 792
D088/D089 SC 899
D088/D089 INSTALLATION QUESTIONS
D101/D102/D103 SD CARD QUESTIONS
G179 ADD TONER CONDITION
G179 SC 819
B132/B200 FUSING SET SIGNAL DISPLAYED
B147/B149/B190 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
C249/C264 E 01
D014/D015 FAX OPTION NOT RECOGNIZED
D059/D060/D061 JAM CODE 113
D059/D060/D061 SC 750
D062/D063/D065/D066 SC 997
Product Family Problem Desc
D081/D082 FAX FORWARDING QUESTIONS
D081/D082 SC 410
D101/D102/D103 LCT FEED IN JAMS
M022/M024/M026/M02 TX PROBLEM
8
M022/M024/M026/M02 RX PROBLEM
8
M022/M024/M026/M02 PAPER TRAY SELECTION FOR FAX
8
M022/M024/M026/M02 0-20
8
M022/M024/M026/M02 0-20
8
M022/M024/M026/M02 0-20
8
M022/M024/M026/M02 0-21
8
M022/M024/M026/M02 0-21
8
M022/M024/M026/M02 0-21
8
M022/M024/M026/M02 0-22
8
M022/M024/M026/M02 23-Feb
8
M022/M024/M026/M02 23-Feb
8
M022/M024/M026/M02 23-Feb
8
B291/B296 MACHINE RUNS SLOW
D037/D038/D041 FIRMWARE LOADING ISSUES
D052/D053/D054 LINES WHITE / LEAD TO TRAIL
D059/D060/D061 MANUALS

D081/D082 LINES BLACK / LEAD TO TRAIL


D081/D082 PARTS
A257/A269/B023 SC 458
A257/A269/B023 SC 458
Product Family Problem Desc
A292/A293/B098 ERRATIC ELECTRICAL PROBLEMS
B222/B224/G878 SC 380
B222/B224/G878 WIM ISSUES
B222/B224/G878 WIM ISSUES

B264/B265 USER TOOLS


C262/C265 BLANK IMAGE-PARTIAL/SPORATIC
D014/D015 DRIVERS
D014/D015 SC 445
D017/D018/D019/D020 SC 819

D023/D025 SUPPLIES
D027/D029 SC 202
D052/D053/D054 SC 350
D059/D060/D061 JAM CODE 003
D059/D060/D061 IMAGE SHIFTING
D062/D063/D065/D066 CONTROLLER ERROR

D062/D063/D065/D066 REPORTS ON/OFF

D062/D063/D065/D066 CONTROLLER ERROR

D062/D063/D065/D066 FIRMWARE LOADING ISSUES

D078/D079 FIERY
D078/D079 FIERY

D078/D079 FIERY

D078/D079 DRIVERS

D081/D082 SCANNER CONFIGURATION


D088/D089 USB INSTALLATION
D088/D089 SC 681
D088/D089 SC 681
D088/D089 SC 681
D091/D092 SC 620
Product Family Problem Desc
D091/D092 SC 620
D091/D092 SC 620
D091/D092 FACSIMILE FEATURES
G147 SC 542
G147 SC 542
G148 SP MODES

M002/M003/M004 DRIVERS

M065/M066 SC 899
M078/D097 SC 472
B246/B248/B249 SC 220
D078/D079 FIERY
M065/M066 PRINT JOB NOT PRINTING
B070/B071 FINISHER DISPLAYS TRAY FULL WITH
BOOKLETMAKER
D052/D053/D054 SC 552
D059/D060/D061 SC 991
D062/D063/D065/D066 DJ 06

D067/D068/D069/D072 SC 925

D081/D082 DRIVERS
D088/D089 LIGHT/FADED IMAGE
D101/D102/D103 SC 797
B222/B224/G878 DOUBLE/OFFSET IMAGE
H5451 BLACK IMAGE-ENTIRE PAGE
B178/B180/B202 BLANK IMAGE-PARTIAL/SPORATIC
B234/B235/B236 PARTS
B246/B248/B249 JAM CODE 012
C231/C237/C238/C248 JAM B
C272 PASSWORDS
D023/D025 SC 141
D052/D053/D054 SC 220

D059/D060/D061 TANDEM TRAY ISSUES


Product Family Problem Desc
D059/D060/D061 JAM CODE 001
D062/D063/D065/D066 SC 955

D062/D063/D065/D066 E 44

D062/D063/D065/D066 STAPLED - PAPER OUT OF POSITION

D062/D063/D065/D066 LIGHT/FADED IMAGE

D078/D079 PLEASE WAIT DISPLAYED IN COPY MODE


OTHER OPTION MAY WORK OK
D081/D082 FAX FEATURE NOT LOADING
D081/D082 SCANNER CONFIGURATION

D081/D082 THROUGH PUT QUESTIONS


D084/D085 FAX OPTION NOT RECOGNIZED
D086/D087 NUMBER OF RINGS UNTIL CALL IS DETECTED
D088/D089 SC 312
D088/D089 SC 312
D088/D089 SC 312
D091/D092 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D091/D092 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D101/D102/D103 DOG EARS
B246/B248/B249 ADDRESS BOOK ERRORS
D014/D015 ADDRESS BOOK ERRORS
D052/D053/D054 ADDRESS BOOK ERRORS
D059/D060/D061 ADDRESS BOOK ERRORS
D062/D063/D065/D066 ADDRESS BOOK ERRORS

D078/D079 ADDRESS BOOK ERRORS


D081/D082 ADDRESS BOOK ERRORS
D088/D089 ADDRESS BOOK ERRORS
D101/D102/D103 ADDRESS BOOK ERRORS
D104/D106 SC 796
D104/D106 SC 796
Product Family Problem Desc
D007/D008 JAM B
D052/D053/D054 PARTS
B089/B093 KEY OPERATOR CODE QUESTIONS
M001 PM COUNTER QUESTIONS
D104/D106 SC 452
D104/D106 SC 452
D104/D106 SC 452
M001 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
B147/B149/B190 USER CODE QUESTIONS
B222/B224/G878 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B222/B224/G878 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B230/B237 REPORTS ON/OFF
B234/B235/B236 @ REMOTE
B246/B248/B249 SC 552
B246/B248/B249 SC 552
B246/B248/B249 @ REMOTE
B246/B248/B249 SC 552
C262/C265 PARTS
D009/D011/D012/D013 JAM CODE 100

D009/D011/D012/D013 JAM CODE 102

D014/D015 @ REMOTE
D027/D029 JAM CODE 001
D052/D053/D054 SC 552
D052/D053/D054 @ REMOTE
D059/D060/D061 @ REMOTE
D062/D063/D065/D066 SC 402

D062/D063/D065/D066 @ REMOTE

D062/D063/D065/D066 SC 402
Product Family Problem Desc
D078/D079 @ REMOTE
D081/D082 @ REMOTE
D086/D087 FAX FORWARDING QUESTIONS
D086/D087 PARTS
D086/D087 SC 582
D086/D087 SC 582
D086/D087 SC 582
D086/D087 SC 442
D086/D087 SC 442
D086/D087 SC 442
D086/D087 SC 442
D086/D087 PRINT JOB NOT PRINTING
D088/D089 PARTS
D088/D089 REPORTS ON/OFF
D088/D089 REPORTS ON/OFF
D088/D089 REPORTS ON/OFF
D088/D089 WIM ISSUES
D091/D092 SRAM ERROR
D091/D092 JAM CODE 107
D091/D092 JAM CODE 107
D091/D092 JAM CODE 107
D091/D092 JAM CODE 107
D101/D102/D103 @ REMOTE
G133 SC 580
G179 PM COUNTER QUESTIONS
G179 PM COUNTER QUESTIONS

M002/M003/M004 MANUALS
D062/D063/D065/D066 STAPLED - PAPER OUT OF POSITION

B230/B237 CANNOT SCAN TO E-MAIL


G104 FUSING SET SIGNAL DISPLAYED
B125 JAM B
B140-B143/B163/B228 SC 590
B246/B248/B249 JAM CODE 069
Product Family Problem Desc
B246/B248/B249 JAM CODE 069
B246/B248/B249 JAM CODE 069
D014/D015 DJ 03
D017/D018/D019/D020 @ REMOTE

D023/D025 WIM ISSUES


D027/D029 JAVA INSTALLATION
D027/D029 CONTROLLER CONFIG/INSTALL
D052/D053/D054 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D062/D063/D065/D066 PLEASE WAIT FUSER UP TO TEMP

D062/D063/D065/D066 CONTROLLER CONFIG/INSTALL

D062/D063/D065/D066 SC 672

D062/D063/D065/D066 CANNOT SCAN TO E-MAIL

D078/D079 SC 445
D078/D079 FIERY
D081/D082 PARTS
D081/D082 PARTS
D086/D087 SC 899
D086/D087 SC 997
D086/D087 SC 997
D086/D087 SC 997
D086/D087 SC 997
D088/D089 POSTSCRIPT
D091/D092 JAM CODE 056
D101/D102/D103 SC 586
G112/G113/G116 SC 542
G148 JAM CODE 015
M001 SC 641
M001 SC 641
M001 SC 641
Product Family Problem Desc
M022/M024/M026/M02 SRAM ERROR
8
B178/B180/B202 SC 499
D081/D082 BACKGROUND-DIRTY/GRAY
B064/B065 PARTS
B070/B071 PASSWORDS
D014/D015 SCANNING DOES NOT FUNCTION
D052/D053/D054 PARTS
D059/D060/D061 STAPLE NOT FUNCTIONING

D062/D063/D065/D066 LCT FEEDS BACKWARDS

D081/D082 JAM CODE 019


M002/M003/M004 FIRMWARE UPDATES
M047 INSTALLATION QUESTIONS
B132/B200 BOOKLETMAKER SERVICE CODES
B246/B248/B249 WIM ISSUES
C269 RESET THE DUPLEX UNIT
D059/D060/D061 FUSER WEB MESSAGE
D059/D060/D061 FIERY
D059/D060/D061 FIERY
D059/D060/D061 FIERY
D059/D060/D061 BOOKLETMAKER SERVICE CODES

D059/D060/D061 FIERY
D059/D060/D061 FUSER WEB MESSAGE
D062/D063/D065/D066 SC 300

D062/D063/D065/D066 SCANNER FUNCTIONS

D081/D082 SCANNER CONFIGURATION


D093/D094 SC 899
B070/B071 DRIVERS
B234/B235/B236 FUSER WEB MESSAGE
B234/B235/B236 FINISHER NOT RECOGNIZED
Product Family Problem Desc
D014/D015 BOOKLETMAKER SERVICE CODES
D014/D015 BOOKLETMAKER SERVICE CODES
D017/D018/D019/D020 JAM CODE 062

D052/D053/D054 SC 568
D059/D060/D061 FUSER WEB MESSAGE
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 ADDRESS BOOK

D086/D087 SC 760
D086/D087 SC 760
D086/D087 INSTALLATION QUESTIONS
D101/D102/D103 FUSER WEB MESSAGE
G112/G113/G116 SC 322
G112/G113/G116 SC 322
B132/B200 PARTS
B222/B224/G878 CONTROLLER CONFIG/INSTALL
B230/B237 SC 620
B230/B237 SC 620
B264/B265 ADD TONER CONDITION
D014/D015 SCANNER CONFIGURATION
D052/D053/D054 BLANK DISPLAY
D059/D060/D061 SC 487
D059/D060/D061 SC 487
D086/D087 SC 682
A163/A251/A252/B047/B MANUALS
048
B132/B200 FIERY
B132/B200 PARTS
B230/B237 SC 620
B262/B284/B288/B292 SC 500
C272 CANNOT DETECT ORIGINAL
Product Family Problem Desc
D014/D015 SC 438
D014/D015 COLORS MISALIGNED

D014/D015 COLORS MISALIGNED


D023/D025 SC 620
D023/D025 SC 620
D059/D060/D061 SC 860
D059/D060/D061 SC 860
D062/D063/D065/D066 STAPLE NOT FUNCTIONING

D062/D063/D065/D066 SUPPLIES

D062/D063/D065/D066 SCANNER FUNCTIONS

D078/D079 SD CARD QUESTIONS


D081/D082 INSTALLATION QUESTIONS
D081/D082 SC 760

D088/D089 SC 687
D088/D089 SC 687
D088/D089 SC 687
G150/G151 SC XX
G150/G151 SC XX

D081/D082 KEY COUNTER INFORMATION


B140-B143/B163/B228 SP MODES
D014/D015 OPERATION PANEL - DISPLAYS SET FUSER UNIT

D052/D053/D054 FIRMWARE LOADING ISSUES

D059/D060/D061 STAMP DATA QUESTIONS


D059/D060/D061 STAMP DATA QUESTIONS
D062/D063/D065/D066 PARTS

D088/D089 PRINT JOB NOT PRINTING


D101/D102/D103 SC 506
D014/D015 RESET TANDAM TRAY DISPLAYED
Product Family Problem Desc
D014/D015 RESET TANDAM TRAY DISPLAYED
D062/D063/D065/D066 PRINT OPTION NOT RECOGNIZED

D088/D089 INSTALLATION QUESTIONS


D115/D116 NO DIAL TONE
G150/G151 SC XX
A294/A295 SUPPLIES
B246/B248/B249 CAN NOT ACCESS WEB PAGE
C262/C265 SC 314
C262/C265 SC 503

C262/C265 MASTER EJECT JAMS

D014/D015 DJ 57
D014/D015 DJ 57
D014/D015 FIERY
D017/D018/D019/D020 DEAD MACHINE, NO OPERATION

D027/D029 WIM ISSUES


D059/D060/D061 E 44
D059/D060/D061 SC 792-18
D062/D063/D065/D066 COPYING IS DISPLAYED - NO OPERATION

D062/D063/D065/D066 COPYING IS DISPLAYED - NO OPERATION

D062/D063/D065/D066 BLANK DISPLAY

D062/D063/D065/D066 BLANK DISPLAY

D062/D063/D065/D066 SC 955

D062/D063/D065/D066 BLANK DISPLAY

D062/D063/D065/D066 COPYING IS DISPLAYED - NO OPERATION

D081/D082 RINGBINDER - NOT RECOGNIZED


D081/D082 PUNCH QUESTIONS
Product Family Problem Desc
D081/D082 INSTALLATION QUESTIONS
D081/D082 JAM CODE 160

D086/D087 TX PROBLEM
D086/D087 DOS APPLICATION CONFIG/INSTALL
D086/D087 INSTALLATION QUESTIONS
D088/D089 SC 824
D088/D089 SC 824
D088/D089 SC 824
D088/D089 SC 824
D088/D089 SC 995
D088/D089 SC 995
D088/D089 SC 995
D088/D089 SC 995
D088/D089 SC 995
D088/D089 DOS APPLICATION CONFIG/INSTALL
D088/D089 BLANK DISPLAY
D091/D092 DF FREE SIZE DOES NOT WORK
D104/D106 DOG EARS
M016/M017 SP MODES
B064/B065 PAPER END
B140-B143/B163/B228 PRINT JOB INTERRUPTED
B140-B143/B163/B228 PRINT JOB INTERRUPTED
B140-B143/B163/B228 PRINT JOB INTERRUPTED
C262/C265 SC 07-00
D052/D053/D054 BACKGROUND ON ONE SIDE USING ADF
D062/D063/D065/D066 SUPPLIES

D062/D063/D065/D066 SC 819

D062/D063/D065/D066 SC 819

D062/D063/D065/D066 SC 819

D062/D063/D065/D066 TRANSMIT MODE, MEMORY OR IMMEDIATE


Product Family Problem Desc
D062/D063/D065/D066 TRANSMIT MODE, MEMORY OR IMMEDIATE

D062/D063/D065/D066 SC 819

D081/D082 PARTS
M012/M013 ERRATIC SCANNER MOVEMENT
A292/A293/B098 DRIVERS
D059/D060/D061 SCANNER FUNCTIONS
D081/D082 JAM CODE 014
D086/D087 SC 547
D086/D087 SC 547
D086/D087 SC 547
D086/D087 SC 547
B291/B296 15-03
B291/B296 15-03
D052/D053/D054 MEMORY QUESTIONS

D086/D087 PARTS
D086/D087 PARTS
D086/D087 PARTS
B070/B071 TONER LEAK/SPILL
B140-B143/B163/B228 JAM CODE 007
D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 LIGHT/FADED IMAGE
D059/D060/D061 DEFORMED STAPLES
D059/D060/D061 SC 795
D067/D068/D069/D072 SC 820

D078/D079 FIRMWARE UPDATES

D104/D106 SC 144
D104/D106 SC 144
D104/D106 SC 144
G150/G151 ERRATIC ELECTRICAL PROBLEMS
Product Family Problem Desc
C262/C265 MASTER EJECT JAMS
D010 APS NOT FUNCTIONING CORRECTLY
D014/D015 PLEASE WAIT - NO FUSER LAMPS
D059/D060/D061 11 X 17 DOUBLE COUNT ISSUES
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 THROUGH PUT QUESTIONS

D081/D082 PARTS
D104/D106 SC 873
D104/D106 SC 873
D104/D106 SRAM ERROR
D104/D106 SRAM ERROR
M022/M024/M026/M02 SC 536
8
M022/M024/M026/M02 SC 536
8
M022/M024/M026/M02 SC 536
8
M022/M024/M026/M02 SC 536
8
B178/B180/B202 15-01
B262/B284/B288/B292 SC 542

D088/D089 PAPER SIZE QUESTIONS


B140-B143/B163/B228 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B147/B149/B190 FAX FORWARDING QUESTIONS
B264/B265 PARTS
B264/B265 PARTS
D009/D011/D012/D013 RX PROBLEM

D014/D015 TRANSFER BELT ISSUES


D052/D053/D054 NIC FAX INSTALL
D059/D060/D061 SC 494
D059/D060/D061 SC 494
Product Family Problem Desc
D062/D063/D065/D066 SC 490

D062/D063/D065/D066 LINES BLACK / LEAD TO TRAIL

D062/D063/D065/D066 CANNOT PRINT ACROSS NETWORK

D062/D063/D065/D066 KEY COUNTER INFORMATION

D062/D063/D065/D066 SC 186

D078/D079 SC 919
D081/D082 DRIVERS
D081/D082 PARTS
D081/D082 PARTS
D084/D085 SC 742
D084/D085 SC 742
D088/D089 SC 552
D088/D089 SC 552
D091/D092 PARTS
D091/D092 PARTS
D101/D102/D103 SC 795
G148 JAM CODE 131
G148 JAM CODE 131
M065/M066 PARTS
M065/M066 PARTS
B234/B235/B236 PARTS
B246/B248/B249 PLEASE WAIT FUSER UP TO TEMP
D014/D015 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
D059/D060/D061 SC 586
D078/D079 EXTERNAL LCT FEED IN JAMS

D078/D079 DEAD MACHINE, NO OPERATION


D081/D082 SC 532
D088/D089 SD CARD QUESTIONS
Product Family Problem Desc
D059/D060/D061 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D062/D063/D065/D066 DEAD MACHINE, NO OPERATION

D081/D082 SC 501
D081/D082 SC 501
B140-B143/B163/B228 WIM ISSUES
B234/B235/B236 JAM CODE 114
D088/D089 14-33, NO MAIL ADDRESS FOR MACHINE
D104/D106 SC 441
D104/D106 SC 441
D014/D015 SC 540
D014/D015 LIGHT/FADED IMAGE

D059/D060/D061 FUSER WEB ISSUES

D062/D063/D065/D066 DRIVERS

D078/D079 PAPER CASSETTES


D078/D079 FIERY
D086/D087 ADD TONER CONDITION
D086/D087 ADD TONER CONDITION
D086/D087 ADD TONER CONDITION
M065/M066 PARTS
B064/B065 PARTS
D052/D053/D054 MEMORY QUESTIONS
D062/D063/D065/D066 FUSER WEB ISSUES

D088/D089 SC 491
D088/D089 SC 491
D088/D089 SC 491
D062/D063/D065/D066 BLURRED IMAGE

B178/B180/B202 HANDSET MODE DISPLAYED


B178/B180/B202 HANDSET MODE DISPLAYED
D014/D015 IMAGE SHIFTING
Product Family Problem Desc
D104/D106 SC 360
D104/D106 SC 360
B234/B235/B236 ADDRESS BOOK ERRORS
B246/B248/B249 REPORTS ON/OFF
B262/B284/B288/B292 LINES BLACK / LEAD TO TRAIL
D059/D060/D061 SC 797
D078/D079 SPECIFICATIONS
D081/D082 PRINT JOB NOT PRINTING
D081/D082 PRINT JOB NOT PRINTING
D086/D087 SC 120
D086/D087 SC 121
D086/D087 SC 220
D086/D087 SC 220
D086/D087 SC 222
D086/D087 SC 222
D086/D087 SC 226
D086/D087 SC 226
D086/D087 SC 230
D086/D087 SC 230
D086/D087 SC 231
D086/D087 SC 231
D086/D087 SC 232
D086/D087 SC 232
D086/D087 SC 233
D086/D087 SC 233
D086/D087 SC 234
D086/D087 SC 234
D086/D087 SC 235
D086/D087 SC 235
D086/D087 SC 236
D086/D087 SC 236
D086/D087 SC 237
D086/D087 SC 237
D086/D087 SC 240
Product Family Problem Desc
D086/D087 SC 240
D086/D087 SC 241
D086/D087 SC 241
D086/D087 SC 242
D086/D087 SC 242
D086/D087 SC 243
D086/D087 SC 243
D086/D087 SC 285
D086/D087 SC 285
D086/D087 SC 285
D086/D087 SC 285
D086/D087 SC 312
D086/D087 SC 312
D086/D087 SC 313
D086/D087 SC 313
D086/D087 SC 314
D086/D087 SC 314
D086/D087 SC 315
D086/D087 SC 315
D091/D092 JAM CODE 067
G091/G094/G095/G112- SC 546
G116
G091/G094/G095/G112- SC 546
G116
G091/G094/G095/G112- SC 546
G116
B147/B149/B190 JAM CODE 010
B147/B149/B190 JAM CODE 010
B147/B149/B190 JAM CODE 010
D009/D011/D012/D013 JAM CODE 027

D052/D053/D054 PARTS
D062/D063/D065/D066 SC 543

D086/D087 SC 900
Product Family Problem Desc
D086/D087 SC 900
D088/D089 PRINT OPTION NOT RECOGNIZED

D091/D092 SP MODES ARE IN JAPENESE


D101/D102/D103 TONER WASTE / SPILL / LEAK

G179 SUPPLIES
M065/M066 SC 824
M065/M066 SC 824
M065/M066 SC 824
M065/M066 SC 824
B246/B248/B249 JAM CODE 161
D027/D029 PRINT CONTROLLER/NIB
D059/D060/D061 FIREFLY SPOTS, CIRCULAR VOID AREAS
D086/D087 SC 760
D088/D089 SCANNER FUNCTIONS
G188/G189 ADD TONER CONDITION

G188/G189 ADD TONER CONDITION


G188/G189 ADD TONER CONDITION
G188/G189 ADD TONER CONDITION
D059/D060/D061 DOC SERVER ISSUES
D088/D089 ENVELOPES
D017/D018/D019/D020 SC 867

D059/D060/D061 SC 750
D059/D060/D061 SC 750
D059/D060/D061 SC 750
D059/D060/D061 SC 750
D059/D060/D061 SC 750
D062/D063/D065/D066 SC 543

D091/D092 SC 620
M002/M003/M004 SC 750
M002/M003/M004 SC 750
Product Family Problem Desc
M002/M003/M004 SC 750
M002/M003/M004 SC 750
M002/M003/M004 SC 750
B222/B224/G878 SPECIFICATIONS
D009/D011/D012/D013 SC 350

D014/D015 COLOR INCORRECT


D014/D015 SC 530

D037/D038/D041 WIM ISSUES


D062/D063/D065/D066 JAM CODE 103

D062/D063/D065/D066 JAM CODE 103

D062/D063/D065/D066 OPERATION PANEL, DARK DISPLAY, CANNOT


ADJUST
D067/D068/D069/D072 SC 997

D088/D089 ADD TONER CONDITION


M002/M003/M004 SC 320
M065/M066 WASTE TONER FULL DISPLAYED
M065/M066 WASTE TONER FULL DISPLAYED
M065/M066 WASTE TONER FULL DISPLAYED
M065/M066 WASTE TONER FULL DISPLAYED
M065/M066 WASTE TONER FULL DISPLAYED
M065/M066 WASTE TONER FULL DISPLAYED
B132/B200 DRIVERS
B246/B248/B249 DOES NOT RECOGNIZE FINISHER WITH GBC
STREAMPUNCH INSTALLED
D014/D015 THROUGH PUT QUESTIONS
D052/D053/D054 JAM CODE 113
D052/D053/D054 JAM CODE 113
D052/D053/D054 JAM CODE 113
D059/D060/D061 FIERY
D062/D063/D065/D066 CANNOT SCAN TO E-MAIL
Product Family Problem Desc
D088/D089 HDD (COPIER) NOT RECOGNIZED
B132/B200 SPECIFICATIONS
B147/B149/B190 PARTS
B230/B237 WIRELESS NOT WORKING
B234/B235/B236 PARTS
B234/B235/B236 TONER WASTE / SPILL / LEAK
C249/C264 MASTER-CUT SHORT
D014/D015 PARTS
D014/D015 SC 325
D014/D015 SC 569
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 SC 569
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
D014/D015 PARTS
Product Family Problem Desc
D014/D015 PARTS
D014/D015 PARTS
D014/D015 SPECIFICATIONS
D014/D015 PARTS
D027/D029 SC 400
D027/D029 SC 400
D027/D029 SC 400
D027/D029 SC 400
D027/D029 SC 400
D027/D029 SC 569
D027/D029 SC 569
D027/D029 SC 400

D059/D060/D061 JAM CODE 401


D059/D060/D061 IMAGE SHIFTING
D062/D063/D065/D066 SC 543

D062/D063/D065/D066 COPY CONNECT / TANDAM MODE QUESTIONS

D062/D063/D065/D066 FUSER WEB MESSAGE

D062/D063/D065/D066 SD CARD QUESTIONS

D062/D063/D065/D066 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D062/D063/D065/D066 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D081/D082 JAM CODE 194
D086/D087 PRINT JOB NOT PRINTING
D086/D087 PARTS
D088/D089 SCANNER FUNCTIONS
D088/D089 SCANNER FUNCTIONS
D088/D089 SCANNER FUNCTIONS
D091/D092 JAM CODE 105
D091/D092 JAM CODE 105
Product Family Problem Desc
D091/D092 JAM CODE 105
D101/D102/D103 IMAGE SHIFTING
D101/D102/D103 PLEASE WAIT FUSER UP TO TEMP
D104/D106 INSTALLATION QUESTIONS
M002/M003/M004 OPERATION PANEL - DISPLAYS SET FUSER UNIT

M016/M017 SC 542

M022/M024/M026/M02 JAM CODE 003


8
M022/M024/M026/M02 JAM CODE 003
8
M022/M024/M026/M02 SC 547
8
M022/M024/M026/M02 SC 547
8
M022/M024/M026/M02 SC 547
8
M022/M024/M026/M02 SC 144
8
M022/M024/M026/M02 SC 144
8
M022/M024/M026/M02 SC 144
8
M022/M024/M026/M02 SC 861
8
M022/M024/M026/M02 SC 861
8
M022/M024/M026/M02 SC 861
8
M022/M024/M026/M02 SC 861
8
M065/M066 SC 361
A175/A176/A177/A220 SC 343
B132/B200 FIERY
B178/B180/B202 PARTS
B234/B235/B236 FIERY
B246/B248/B249 PRINT JOB NOT PRINTING
Product Family Problem Desc
B264/B265 ERRATIC ELECTRICAL PROBLEMS
C235/C244 PARTS
D009/D011/D012/D013 PARTS

D009/D011/D012/D013 PARTS

D014/D015 FIERY
D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 FIERY
D027/D029 FIERY
D027/D029 SC 460
D027/D029 ECM CAN NOT ADJUST BAUD RATE
D052/D053/D054 LINES BLACK / LEAD TO TRAIL
D059/D060/D061 LIGHT/FADED IMAGE
D059/D060/D061 JAM CODE 116
D059/D060/D061 FIERY
D062/D063/D065/D066 BACKGROUND-DIRTY/GRAY

D078/D079 FIERY
D078/D079 BLURRED IMAGE
D081/D082 FIERY
D081/D082 SC 570
D088/D089 SP MODES
D088/D089 SP MODES
D088/D089 SP MODES
D088/D089 SP MODES

D088/D089 SP MODES

D088/D089 SP MODES
D088/D089 SP MODES

D088/D089 SP MODES
D088/D089 SP MODES
Product Family Problem Desc
D088/D089 SP MODES
D091/D092 DJ 04

D091/D092 DJ 04

D091/D092 PARTS
D095/M077 FIERY
D095/M077 LIGHT/FADED IMAGE
D101/D102/D103 FIERY
D101/D102/D103 SC 440
G148 THROUGH PUT QUESTIONS
G178 FIERY
M002/M003/M004 IMAGE SHIFTING

M078/D097 FIERY
B230/B237 SC 293
B230/B237 SC 293
B230/B237 SC 293
B230/B237 SC 293
B230/B237 SC 293
B264/B265 SRAM ERROR
D086/D087 SUPPLIES
D086/D087 SUPPLIES
D086/D087 SUPPLIES
D086/D087 SUPPLIES
D086/D087 HDD (COPIER) NOT RECOGNIZED
D086/D087 SC 636
D086/D087 SC 636
D086/D087 SC 636

D091/D092 VOLUME ADJUSTMENT

D115/D116 SC 870

M001 SC 322
M001 SC 322
Product Family Problem Desc
M001 SC 322
M001 SC 322
D093/D094 CAN NOT ACCESS WEB PAGE
D104/D106 USB INSTALLATION
A163/A251/A252/B047/B PARTS
048
B070/B071 ADD STAPLE INDICATION
D067/D068/D069/D072 TX PROBLEM

D088/D089 FAX FEATURE NOT LOADING


D088/D089 FAX FEATURE NOT LOADING
D088/D089 MAC PRINTING
D088/D089 SC 532
B222/B224/G878 SC 460
B264/B265 JAM C
D059/D060/D061 TONER

D081/D082 FAX OPTION NOT RECOGNIZED


D081/D082 FAX OPTION NOT RECOGNIZED
D081/D082 SC 142
D088/D089 SC 622
D088/D089 SC 622
D088/D089 SC 622
D088/D089 SC 314
D088/D089 SC 314
D088/D089 SC 314
D091/D092 SC 533
D091/D092 SC 533
B147/B149/B190 SC 819
B147/B149/B190 SC 819
B147/B149/B190 SC 819
B147/B149/B190 SC 819
B234/B235/B236 ERRATIC FINISHER OPERATION
B234/B235/B236 PLEASE WAIT FUSER UP TO TEMP
B262/B284/B288/B292 PCU COUNTER QUESTIONS
Product Family Problem Desc
D014/D015 SC 417
D027/D029 SC 569
D027/D029 PARTS
D052/D053/D054 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D059/D060/D061 SC 121
D062/D063/D065/D066 SCANNER CONFIGURATION

D081/D082 OPERATION PANEL DISPLAYS - INDEPENDENT


TONER SUPPLY
D081/D082 PARTS
D081/D082 PARTS
D086/D087 PUNCH QUESTIONS
D088/D089 SC 672
D088/D089 SC 672
D088/D089 SC 672
D088/D089 SC 672
D088/D089 INSTALLATION QUESTIONS
D088/D089 INSTALLATION QUESTIONS
D088/D089 INSTALLATION QUESTIONS
D088/D089 INSTALLATION QUESTIONS
D101/D102/D103 PLEASE WAIT FUSER UP TO TEMP
D037/D038/D041 SLOW PRINTING
D104/D106 USB INSTALLATION
D052/D053/D054 @ REMOTE
D014/D015 PLEASE WAIT FUSER UP TO TEMP
B222/B224/G878 SC 360
G148 SD CARD QUESTIONS
G148 SD CARD QUESTIONS
A230/A231/A232 SC 722
A230/A231/A232 SC 722
A230/A231/A232 SC 722
B132/B200 FIERY
B230/B237 SC 565
Product Family Problem Desc
B234/B235/B236 PARTS
B234/B235/B236 PARTS
B259/B260/B261 15-03

C269 MASTER-CUT SHORT


D009/D011/D012/D013 SC 324

D014/D015 ERRATIC FINISHER OPERATION


D014/D015 PRINT JOB NOT PRINTING

D014/D015 HDD (COPIER) NOT RECOGNIZED


D014/D015 HDD (COPIER) NOT RECOGNIZED
D023/D025 SC 383
D027/D029 SC 867
D027/D029 SC 548
D037/D038/D041 JAM CODE 027
D052/D053/D054 PARTS
D052/D053/D054 PARTS
D052/D053/D054 LINES BLACK OP TO NON OP
D052/D053/D054 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D052/D053/D054 PARTS
D059/D060/D061 TONER WASTE / SPILL / LEAK
D062/D063/D065/D066 USB INSTALLATION

D062/D063/D065/D066 FAX FORWARDING QUESTIONS

D081/D082 SC 990
D081/D082 SC 670

D081/D082 PRINT JOB NOT PRINTING

D086/D087 SPECIFICATIONS
D086/D087 SC 899
D086/D087 PARTS
D086/D087 SC 564
Product Family Problem Desc
D086/D087 SC 564
D086/D087 SC 899
D088/D089 SC 400
D088/D089 SC 400
D088/D089 SC 400
D088/D089 SC 400
D088/D089 JAM CODE 062
D088/D089 G 3 KIT INSTALLATION / ISSUES
D088/D089 G 3 KIT INSTALLATION / ISSUES
D088/D089 PARTS

D091/D092 SC 547
D101/D102/D103 PLEASE WAIT FUSER UP TO TEMP
G133 JAM CODE 026
G133 JAM CODE 026
G133 JAM CODE 026
G150/G151 SC XX
M002/M003/M004 CONTROLLER CONFIG/INSTALL
M016/M017 SC 542
M016/M017 SC 542
M016/M017 SC 542
M022/M024/M026/M02 USER TOOLS
8
M022/M024/M026/M02 REPORTS ON/OFF
8
M022/M024/M026/M02 15-01
8
B140-B143/B163/B228 SCAN TO FOLDER
B295/B297 SC 823
B295/B297 SC 823
B295/B297 SC 823
D027/D029 SC 442
D062/D063/D065/D066 WIM ISSUES

D086/D087 SC 995
Product Family Problem Desc
D091/D092 PLEASE WAIT FUSER UP TO TEMP
G188/G189 PARTS
M022/M024/M026/M02 SC 397
8
M022/M024/M026/M02 SC 397
8
M022/M024/M026/M02 SC 397
8
B070/B071 PARTS
B070/B071 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 BLACK IMAGE-ENTIRE PAGE
B140-B143/B163/B228 PARTS
B222/B224/G878 LIGHT/FADED IMAGE
B222/B224/G878 LIGHT/FADED IMAGE

B222/B224/G878 WASTE TONER FULL DISPLAYED


B222/B224/G878 WASTE TONER FULL DISPLAYED
D009/D011/D012/D013 SC 672

D009/D011/D012/D013 PARTS

D027/D029 SC 202
D037/D038/D041 PARTS
D059/D060/D061 SC 816
D062/D063/D065/D066 MEMORY QUESTIONS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS
Product Family Problem Desc
D062/D063/D065/D066 ADDRESS BOOK ERRORS

D062/D063/D065/D066 MEMORY QUESTIONS

D062/D063/D065/D066 LINES BLACK / LEAD TO TRAIL

D081/D082 MAC PRINTING


D081/D082 PARTS
D086/D087 PLEASE WAIT DISPLAYED AFTER EXITING
ENERGY SAVER, M/C LOCKED
D088/D089 SC 187

D088/D089 SC 187
D088/D089 SC 816
D088/D089 SC 816
D101/D102/D103 SPOTS-BLACK
B132/B200 PARTS
B246/B248/B249 PARTS
D014/D015 SC 650
D014/D015 SC 650
D014/D015 PARTS
D014/D015 PARTS
D052/D053/D054 WIM ISSUES
D059/D060/D061 PARTS
D081/D082 FIERY
D091/D092 FAX OPTION NOT RECOGNIZED

D091/D092 SC 990
D093/D094 SC 508
D093/D094 SC 508
D093/D094 SC 508
B178/B180/B202 SKEWED IMAGE
D014/D015 JAM CODE 014
D014/D015 JAM CODE 014
D014/D015 JAM CODE 014
Product Family Problem Desc
D014/D015 JAM CODE 014

D014/D015 DOG EARS


D014/D015 BACKGROUND-DIRTY/GRAY
D014/D015 FIERY
D014/D015 JAM CODE 014

D023/D025 DEAD MACHINE, NO OPERATION


D052/D053/D054 NETWORK ERRORS
D059/D060/D061 SCAN TO FOLDER
D059/D060/D061 SCAN TO FOLDER
D059/D060/D061 PLEASE WAIT FUSER UP TO TEMP
D059/D060/D061 E 32
B129/B130/B168 SC 500

B262/B284/B288/B292 SC 500

D067/D068/D069/D072 SC 500

D088/D089 SC 792
D115/D116 SC 500

M002/M003/M004 INSTALLATION QUESTIONS


B079/082/135/138/182/ JAM CODE 019
183
B079/082/135/138/182/ JAM CODE 019
183
B132/B200 FIERY
B140-B143/B163/B228 SC 741
B230/B237 SC 452
B230/B237 SC 452
B230/B237 SC 452
B230/B237 SC 452
B230/B237 SC 452
B230/B237 SC 452
B246/B248/B249 PRINTS PAGES OVER AND OVER FROM RECEIVE
FILE
Product Family Problem Desc
D027/D029 0-76
D027/D029 0-76
D027/D029 0-76
D037/D038/D041 JAM CODE 024
D037/D038/D041 JAM CODE 024
D037/D038/D041 JAM CODE 024
D052/D053/D054 THROUGH PUT QUESTIONS
D052/D053/D054 15-01

D052/D053/D054 JAM CODE 147


D059/D060/D061 PARTS
D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 FAX FUNCTION OR FEATURES, HOW TO USE OR


ACCESS
D081/D082 SC 899
D081/D082 SC 899
D081/D082 CANNOT SCAN TO E-MAIL
D081/D082 SCANNER CONFIGURATION
D088/D089 PLEASE WAIT FUSER UP TO TEMP
D088/D089 SC 760
D088/D089 SC 760
D088/D089 SC 760
D088/D089 SC 760
D091/D092 TRANSMIT/ TX IMAGE REDUCED
D101/D102/D103 PARTS
D101/D102/D103 PARTS
D104/D106 SD CARD QUESTIONS
M002/M003/M004 PARTS
B222/B224/G878 JAM CODE 193
B295/B297 SC 321
B295/B297 SC 321
B295/B297 SC 321
D014/D015 ERRATIC ELECTRICAL PROBLEMS
Product Family Problem Desc
D062/D063/D065/D066 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
D081/D082 CLEAR ORIGINAL
D104/D106 SC 670
D104/D106 SC 670
M040/M041 SC 542
M040/M041 SC 542
M040/M041 SC 542
B178/B180/B202 SCANNER FUNCTIONS
D062/D063/D065/D066 TX PROBLEM

D062/D063/D065/D066 TX PROBLEM

D081/D082 KEY COUNTER INFORMATION


D091/D092 SC 543
D101/D102/D103 PARTS
D101/D102/D103 PARTS
G060/G080/G082 SP MODES
D104/D106 SC 230
D104/D106 SC 230
B178/B180/B202 SMEARING/WET
B234/B235/B236 GBC JAMS & SKIPS PUNCHING PAGES AT 105
CPM ONLY, 90 CPM OK
C267 PARTS
D023/D025 15-01
D052/D053/D054 USER CODE QUESTIONS
D059/D060/D061 JAM CODE 027
D081/D082 FIERY
D081/D082 FIERY
D081/D082 FIERY
D115/D116 SC 982
G060/G080/G082 SC 440
G060/G080/G082 SC 440
G060/G080/G082 SC 440
G060/G080/G082 SC 440
Product Family Problem Desc
G060/G080/G082 SC 440
G060/G080/G082 SC 440
M065/M066 SC 899
D014/D015 DJ 56
D014/D015 DJ 56
D052/D053/D054 REPORTS ON/OFF
B070/B071 SC 705
B070/B071 SC 705
B070/B071 SC 705
B070/B071 SC 705
B070/B071 SC 705
B246/B248/B249 FINISHER EXIT JAMS
D009/D011/D012/D013 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D037/D038/D041 NETWORK INFO NOT SEEN IN USER TOOLS,
INFO IS IN SERVICE MODE
D052/D053/D054 SD CARD QUESTIONS
D052/D053/D054 ADDRESS BOOK ERRORS
D062/D063/D065/D066 MEMORY QUESTIONS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 MEMORY QUESTIONS

D081/D082 INSTALLATION QUESTIONS


D081/D082 DOC SERVER ISSUES
D086/D087 SC 798
D086/D087 SC 798
D086/D087 SC 798
D091/D092 SC 867
M022/M024/M026/M02 SC 899
8
D023/D025 PARTS
Product Family Problem Desc
A175/A176/A177/A220 SCANNER CONFIGURATION

B246/B248/B249 PARTS
B246/B248/B249 PARTS
B286/B289 TOUCH SCREEN CALIBRATION
D010 SC 740
D010 SC 740
D010 SC 740
D059/D060/D061 JAM CODE 028
D059/D060/D061 FUSER WEB MESSAGE
D084/D085 SC 723
D084/D085 SC 723
D088/D089 FAX FORWARDING QUESTIONS
D091/D092 FAX FEATURE NOT LOADING
D101/D102/D103 PARTS
G188/G189 SC 682
GB67P SCANNER CONFIGURATION

H306/H310/H311 USER TOOLS


D062/D063/D065/D066 LINE ON TRAIL EDGE

D078/D079 COLORS MISALIGNED


B079/082/135/138/182/ JAM CODE 026
183
B079/082/135/138/182/ JAM CODE 026
183
B079/082/135/138/182/ JAM CODE 026
183
B222/B224/G878 SC 360
D016 DOUBLE/OFFSET IMAGE
D081/D082 DOS APPLICATION CONFIG/INSTALL
B229 PM COUNTER QUESTIONS
B234/B235/B236 FIRMWARE LOADING ISSUES
B246/B248/B249 PARTS
C231/C237/C238/C248 PARTS
B132/B200 COLOR INCORRECT
Product Family Problem Desc
B132/B200 COLOR INCORRECT
B147/B149/B190 FUSING SET SIGNAL DISPLAYED
B246/B248/B249 JAM CODE 155
B246/B248/B249 JAM CODE 155
D014/D015 USER TOOLS
D027/D029 STAPLE POSITION
D059/D060/D061 SC 585
D062/D063/D065/D066 SCAN TO FOLDER

D081/D082 PM COUNTER QUESTIONS


D081/D082 15-01
D088/D089 FAX FORWARDING QUESTIONS
D093/D094 INSTALLATION QUESTIONS
G130/G131 SC 552
G130/G131 SC 552
G130/G131 SC 552
M022/M024/M026/M02 SC 142
8
M022/M024/M026/M02 SC 142
8
M022/M024/M026/M02 SC 142
8
M022/M024/M026/M02 SC 142
8
M022/M024/M026/M02 SC 142
8
M022/M024/M026/M02 SC 142
8
M065/M066 SC 363
D104/D106 SUPPLIES
D062/D063/D065/D066 SC 860

D062/D063/D065/D066 SC 816

D062/D063/D065/D066 SLOW PRINTING


Product Family Problem Desc
D062/D063/D065/D066 SLOW PRINTING

D062/D063/D065/D066 SD CARD QUESTIONS

D093/D094 WIM ISSUES


M016/M017 USER TOOLS
C249/C264 ADD INK INDICATION ISSUES
B064/B065 SC 440
B064/B065 SC 440
B064/B065 SC 440
B070/B071 PARTS
B230/B237 USER CODE QUESTIONS
B234/B235/B236 JAM CODE 122
B234/B235/B236 JAM CODE 122
C262/C265 OP PANEL BUTTONS - NO RESPONSE
D014/D015 SCANNER OPTION NOT RECOGNIZED
D014/D015 SCANNER OPTION NOT RECOGNIZED
D014/D015 REGISTRATION INCORRECT
D014/D015 SCANNER OPTION NOT RECOGNIZED
D023/D025 SC 362
D023/D025 SC 362
D027/D029 SC 565
D027/D029 SC 285
D027/D029 15-03
D062/D063/D065/D066 NETWORK ERRORS

D062/D063/D065/D066 SPECIFICATIONS

D062/D063/D065/D066 JAM CODE 205

D062/D063/D065/D066 CANNOT SCAN TO E-MAIL

D078/D079 THROUGH PUT QUESTIONS


D081/D082 SC 824
D086/D087 SRAM ERROR
D086/D087 SRAM ERROR
Product Family Problem Desc
D086/D087 SC 492
D086/D087 SC 492
D086/D087 14-33, NO MAIL ADDRESS FOR MACHINE
D088/D089 SC 899
D088/D089 SC 899
D091/D092 NO DIAL TONE
D091/D092 NO DIAL TONE
D091/D092 SC 372
D101/D102/D103 SC 102
G186 PARTS
D084/D085 DF FEED IN JAMS
B222/B224/G878 TONER WASTE / SPILL / LEAK

D062/D063/D065/D066 SC 441

D088/D089 OPEN DOOR INDICATION, NO DISPLAY, JAM


AND/OR RED WRENCH
D086/D087 SC 531
D086/D087 SC 531
B286/B289 CANNOT PRINT OUT SMC DATA
D104/D106 PAPER SIZE QUESTIONS
A174 E 15
A174 E 15
B070/B071 SC 592
B132/B200 COUNTER ISSUES
B140-B143/B163/B228 SC 870
B222/B224/G878 BLOWN FUSE
B222/B224/G878 BLOWN FUSE
B222/B224/G878 BLOWN FUSE
B222/B224/G878 SC 533
B246/B248/B249 PARTS
B246/B248/B249 PUNCH HOLE POSITION
B295/B297 GENERAL INFORMATION
C229/C233/C239 SC 07-51
C229/C233/C239 SC 07-51
Product Family Problem Desc
C229/C233/C239 SC 02-00
C229/C233/C239 SC 02-00
C262/C265 PARTS
D009/D011/D012/D013 JAM CODE 011

D009/D011/D012/D013 JAM CODE 011

D009/D011/D012/D013 JAM CODE 011

D009/D011/D012/D013 ADF NOT RECOGNIZED

D023/D025 SC 671
D023/D025 SC 671
D023/D025 LINES WHITE / LEAD TO TRAIL
D052/D053/D054 JAM CODE 156
D059/D060/D061 FIERY
D062/D063/D065/D066 SC 545

D062/D063/D065/D066 FAX FORWARDING QUESTIONS

D062/D063/D065/D066 DISTORTED IMAGE-DIGITIZED

D078/D079 2 HOLE PUNCH INDICATED WITH 3 HOLE


PUNCH INSTALLED
D081/D082 PASSWORDS
D081/D082 SPECIFICATIONS
D081/D082 SC 407

D081/D082 PARTS
D081/D082 TAB QUESTIONS
D084/D085 SUPPLIES
D086/D087 CANNOT SCAN TO NETWORK
D088/D089 SC 997
D088/D089 SC 721
D088/D089 SC 721
D088/D089 SC 721
D088/D089 SCANNER CONFIGURATION
Product Family Problem Desc
D091/D092 CANNOT SCAN TO E-MAIL
D091/D092 @ REMOTE
D101/D102/D103 SC 873
G150/G151 PASSWORDS
G179 TONER
G188/G189 JAM CODE 012

H555/H556/H557 DOUBLE/OFFSET IMAGE


B230/B237 SCAN TO FOLDER
B264/B265 JAM CODE 009
B264/B265 JAM CODE 009
B276/B277 APS MALFUNCTION
D088/D089 @ REMOTE
D088/D089 PUNCH WASTE FULL DISPLAY
G152 SC XX
G152 SC XX
M065/M066 PRINT JOB NOT PRINTING
D062/D063/D065/D066 FINISHER NOT RECOGNIZED

D067/D068/D069/D072 CAN NOT ACCESS WEB PAGE

D067/D068/D069/D072 CAN NOT ACCESS WEB PAGE

D101/D102/D103 JAM CODE 114


D101/D102/D103 JAM CODE 114
B246/B248/B249 SC 441
C262/C265 DISTORTED IMAGE-DIGITIZED
C275 KEY COUNTER INFORMATION
C275 DRUM WRAPS
D017/D018/D019/D020 DJ 03

D052/D053/D054 CANNOT ENTER SP MODES


D059/D060/D061 SC 601
D059/D060/D061 SC 601
D062/D063/D065/D066 BLURRED IMAGE
Product Family Problem Desc
D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 DJ 54

D062/D063/D065/D066 BLURRED IMAGE

D081/D082 TONER
D084/D085 @ REMOTE
D086/D087 PRINT CONTROLLER/NIB
D091/D092 JAM CODE 201
D091/D092 STAMP DATA QUESTIONS
D088/D089 SC 530
D088/D089 SC 530
D088/D089 SC 530
B140-B143/B163/B228 JAM CODE 055
D023/D025 SC 360
D023/D025 FAX FEATURE NOT LOADING
D052/D053/D054 INSTALLATION QUESTIONS
D081/D082 SD CARD QUESTIONS
D086/D087 SD CARD QUESTIONS
D091/D092 SC 687
H555/H556/H557 PM COUNTER QUESTIONS
M022/M024/M026/M02 SC 863
8
A153-A162/A204-A214 SC 101
B234/B235/B236 FUSER WEB MESSAGE
C267 STREAM FEED
C269 PARTS
C269 PARTS
C269 PARTS
D027/D029 SC 569
D059/D060/D061 SW APPLICATION ERRORS

D059/D060/D061 INSTALLATION QUESTIONS


D062/D063/D065/D066 CONTROLLER CONFIG/INSTALL
Product Family Problem Desc
D062/D063/D065/D066 ERRATIC ELECTRICAL PROBLEMS

D081/D082 PARTS
D081/D082 INSTALLATION QUESTIONS
D084/D085 SP MODES ARE IN JAPENESE
D086/D087 SCANNER CONFIGURATION
D091/D092 15-01
D091/D092 15-01
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES

D101/D102/D103 BOOKLETMAKER SERVICE CODES


D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
G104 SC 870
G150/G151 @ REMOTE
G186 BLANK IMAGE-PARTIAL/SPORATIC
D037/D038/D041 SP MODES ARE IN JAPENESE
D086/D087 SC 531
B132/B200 PARTS
B147/B149/B190 SC 672
B276/B277 SC 120
C262/C265 JAM DRUM AREA
Product Family Problem Desc
C272 COUNTER ISSUES
C272 SP MODES ARE IN JAPENESE
D014/D015 COLORS MISALIGNED
D059/D060/D061 JAM CODE 200
D059/D060/D061 PRINT JOB NOT PRINTING
D062/D063/D065/D066 INSTANT READY OR NO FUSING WARM UP

D062/D063/D065/D066 SC 995

D062/D063/D065/D066 PLEASE WAIT - NO FUSER LAMPS

D081/D082 LINES WHITE / LEAD TO TRAIL


D081/D082 APS NOT FUNCTIONING CORRECTLY
D081/D082 SC 687
D081/D082 11 X 17 DOUBLE COUNT ISSUES
D086/D087 JAM CODE 139
D088/D089 PRINT JOB NOT PRINTING
D091/D092 INSTALLATION QUESTIONS
D104/D106 JAM CODE 017
G130/G131 GENERAL INFORMATION

G188/G189 COLORS MISALIGNED


B234/B235/B236 WIM ISSUES
B140-B143/B163/B228 OVERTONING
B140-B143/B163/B228 BACKGROUND-DIRTY/GRAY
B246/B248/B249 BACKGROUND-DIRTY/GRAY
B246/B248/B249 OVERTONING
D014/D015 MACHINE SHUTS OFF THEN BACK ON
D014/D015 MACHINE SHUTS OFF THEN BACK ON
D052/D053/D054 BACKGROUND-DIRTY/GRAY
D062/D063/D065/D066 BACKGROUND-DIRTY/GRAY

D062/D063/D065/D066 OVERTONING

B262/B284/B288/B292 RX PROBLEM
D081/D082 SC 819
Product Family Problem Desc
A229 JAM CODE 013
B070/B071 PARTS
B079/082/135/138/182/ WIM ISSUES
183
C229/C233/C239 SC 541
C267 PARTS
C275 PAPER SIZE QUESTIONS
D009/D011/D012/D013 JAM CODE 025

D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D023/D025 BACKGROUND-DIRTY/GRAY
D037/D038/D041 JAM CODE 020
D037/D038/D041 JAM CODE 020
D046/D049 LINES WHITE / LEAD TO TRAIL
D052/D053/D054 SPOTS-BLACK
D059/D060/D061 SC 440

D059/D060/D061 BACKGROUND-DIRTY/GRAY
D062/D063/D065/D066 SC 230

D062/D063/D065/D066 SC 547

D062/D063/D065/D066 SC 670

D062/D063/D065/D066 SC 230

D062/D063/D065/D066 PARTS
Product Family Problem Desc
D067/D068/D069/D072 TX PROBLEM

D081/D082 SCANNER FUNCTIONS


D081/D082 SD CARD QUESTIONS
D081/D082 SCANNER FUNCTIONS

D081/D082 SC 650
D088/D089 TX PROBLEM
D088/D089 JAM BYPASS
D088/D089 JAM BYPASS
D091/D092 SC 760
D093/D094 SD CARD QUESTIONS
D101/D102/D103 PARTS
D101/D102/D103 PARTS
G152 SC XX
M002/M003/M004 GOES OFFLINE
D059/D060/D061 JAM CODE 001
D059/D060/D061 DEAD MACHINE, NO OPERATION
B044/B045/B046 PM COUNTER QUESTIONS
B178/B180/B202 SCAN TO FOLDER
B222/B224/G878 ADF CLOSES TOO FAST
B246/B248/B249 TANDEM TRAY ISSUES

B246/B248/B249 PARTS
C269 PAPER SIZE QUESTIONS
D014/D015 SD CARD QUESTIONS
D014/D015 DOC SERVER ISSUES
D014/D015 SCAN TO FOLDER
D017/D018/D019/D020 LIGHT/FADED IMAGE

D027/D029 SC 442
D027/D029 14-09
D052/D053/D054 JAM CODE 023
D052/D053/D054 USER TOOLS
D052/D053/D054 SD CARD QUESTIONS
Product Family Problem Desc
D062/D063/D065/D066 SP MODES

D062/D063/D065/D066 FAX LIGHT IS RED

D081/D082 LINE ON TRAIL EDGE


D086/D087 JAM BYPASS
D086/D087 JAM BYPASS
D088/D089 USB SCANNING
D088/D089 SC 361
D088/D089 SC 361
D088/D089 SC 361
D088/D089 SC 361
D091/D092 SC 819
D091/D092 LIGHT/FADED IMAGE
G150/G151 SC XX
G150/G151 SC XX
G150/G151 SC XX
G150/G151 SC XX
G150/G151 SC XX
M002/M003/M004 INDICATORS/LIGHTS
M002/M003/M004 INDICATORS/LIGHTS
M022/M024/M026/M02 SC 721
8
M022/M024/M026/M02 SC 721
8
M022/M024/M026/M02 SC 721
8
M022/M024/M026/M02 JAM CODE 243
8
M022/M024/M026/M02 JAM CODE 243
8
M022/M024/M026/M02 JAM CODE 243
8
M075 SC 543
M075 SC 543
B125 BLURRED IMAGE
Product Family Problem Desc
B222/B224/G878 ADD TONER CONDITION
D027/D029 SC 672
B246/B248/B249 SC 997
B246/B248/B249 SC 997

B291/B296 INSTALLATION QUESTIONS


D014/D015 SADDLE STITCH LEGAL PAPER
D023/D025 SC 361
D027/D029 SC 204
D027/D029 SC 204
D037/D038/D041 PARTS
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 SP MODES

D078/D079 DJ 56
D078/D079 FIERY
D078/D079 FIERY
D086/D087 LIGHT/FADED IMAGE
D091/D092 SC 991
D091/D092 SC 867
D104/D106 ORIGINALS JAM IN MIXED SIZE MODE
G130/G131 MAC PRINTING
G150/G151 SC XX
M022/M024/M026/M02 FAX FORWARDING QUESTIONS
8
M022/M024/M026/M02 COLORS MISALIGNED
8
M047 CLOSE DOORS/COVERS INDICATION
M065/M066 SC 362
M065/M066 SC 362
B121/B122/B123 SC 870
D101/D102/D103 HDD (COPIER) NOT RECOGNIZED
G148 FINISHER NOT RECOGNIZED
G104 PRINT JOB NOT PRINTING
Product Family Problem Desc
M022/M024/M026/M02 DJ 04
8
B070/B071 PASSWORDS
B147/B149/B190 JAM CODE 122
B230/B237 SMTP
B234/B235/B236 LIGHT/FADED IMAGE
B264/B265 SCAN TO FOLDER
C267 E 12
C269 JAM A
C272 E 43
C272 MASTER FEED JAMS
C272 MASTER FEED JAMS
D014/D015 FIERY

D023/D025 SC 204
D023/D025 CONTROLLER CONFIG/INSTALL
D027/D029 @ REMOTE
D027/D029 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D027/D029 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D027/D029 CANNOT SCAN TO E-MAIL
D052/D053/D054 JAM CODE 021
D059/D060/D061 JAM CODE 023
D062/D063/D065/D066 PLEASE WAIT FUSER UP TO TEMP

D062/D063/D065/D066 SET IS FOLDED INCORRECTLY

D067/D068/D069/D072 ADDRESS BOOK ERRORS

D081/D082 SD CARD QUESTIONS

D081/D082 DRIVERS
D081/D082 SC 817
D084/D085 LIGHT/FADED IMAGE
D084/D085 LIGHT/FADED IMAGE
Product Family Problem Desc
D086/D087 SC 565
D086/D087 SC 565
D086/D087 SC 565
D086/D087 SC 565
D088/D089 WIM ISSUES
D088/D089 SC 867
D088/D089 SC 867
D088/D089 SC 867
D088/D089 USER TOOLS

D091/D092 JAM CODE 021


D091/D092 JAM CODE 021
D104/D106 SC 816
D104/D106 SC 816
D115/D116 SC 870
D115/D116 ADDRESS BOOK ERRORS
G065 PARTS
G130/G131 JAM CODE 003
G130/G131 JAM CODE 003
G130/G131 JAM CODE 003
G150/G151 SC XX
M022/M024/M026/M02 SKEW DF
8
M022/M024/M026/M02 SKEW DF
8
M065/M066 COLOR INCORRECT
M065/M066 COLOR MISSING
B070/B071 OVERTONING
B125 SC 548
B125 SC 548
B125 SC 548
C231/C237/C238/C248 E 00
D027/D029 SCANNER CONFIGURATION
D027/D029 SC 582
D059/D060/D061 DRIVERS
Product Family Problem Desc
D081/D082 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D081/D082 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D081/D082 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D086/D087 SC 816
D088/D089 SC 285
D088/D089 SC 285
D088/D089 SC 285
D088/D089 SC 285
D088/D089 SC 285
D088/D089 SC 285
D091/D092 JAM CODE 001
D091/D092 JAM CODE 001
D091/D092 SC 670
LX66 COLOR MISSING

M022/M024/M026/M02 SC 142
8
M022/M024/M026/M02 SC 142
8
M000/M009 IMAGE STRETCHED OR COMPRESSED
B022/B027 SC 402
B022/B027 SC 402
B022/B027 SC 402
B022/B027 SC 402
B064/B065 PLEASE WAIT - NO FUSER LAMPS
B147/B149/B190 SC 555
B222/B224/G878 DJ 06
B222/B224/G878 DJ 06
B222/B224/G878 SC 548
D014/D015 PARTS
D014/D015 COLORS MISALIGNED
D027/D029 FIERY
Product Family Problem Desc
D046/D049 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
D052/D053/D054 LCT FEEDS BACKWARDS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D062/D063/D065/D066 ECM CAN NOT ADJUST BAUD RATE

D062/D063/D065/D066 OPERATION PANEL, ERRATIC OPERATION

D062/D063/D065/D066 THROUGH PUT QUESTIONS

D078/D079 SC 488
D078/D079 SC 585
D081/D082 SP MODES
D081/D082 SC 997
D081/D082 SP MODES
D081/D082 SC 997
D081/D082 SC 997
D086/D087 SC 313
D086/D087 SC 313
D086/D087 SC 313
D088/D089 DJ 03
D088/D089 SC 226
D088/D089 SC 226
D088/D089 SC 226
D091/D092 CANNOT SCAN TO E-MAIL

G060/G080/G082 DISTORTED IMAGE-DIGITIZED


G186 NOISE
Product Family Problem Desc
M022/M024/M026/M02 ADD TONER CONDITION
8
M022/M024/M026/M02 ADD TONER CONDITION
8
M022/M024/M026/M02 SC 365
8
M022/M024/M026/M02 SC 365
8
M022/M024/M026/M02 SC 365
8
D007/D008 ADD TONER CONDITION
D023/D025 WIRELESS NOT WORKING
D059/D060/D061 PARTS
D062/D063/D065/D066 FINISHER NOT RECOGNIZED

D067/D068/D069/D072 CANNOT COMMUNICATE WITH PC -BASED


FAXES
D067/D068/D069/D072 PC FAXES NOT BEING RECEIVED

D067/D068/D069/D072 RX PROBLEM

D088/D089 PRINT CONTROLLER/NIB


B262/B284/B288/B292 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
G133 SC 553
B132/B200 PARTS
B222/B224/G878 UNEVEN IMAGE
B222/B224/G878 PLEASE WAIT FUSER UP TO TEMP
B230/B237 ACC ERROR
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
Product Family Problem Desc
B295/B297 SC 995
B295/B297 SC 995
D023/D025 JAM CODE 134
D023/D025 JAM CODE 134
D027/D029 UNEVEN IMAGE
D059/D060/D061 BOOKLETMAKER SERVICE CODES
D059/D060/D061 BOOKLETMAKER SERVICE CODES
D059/D060/D061 BOOKLETMAKER SERVICE CODES
D059/D060/D061 BOOKLETMAKER SERVICE CODES

D059/D060/D061 BOOKLETMAKER SERVICE CODES


D059/D060/D061 BOOKLETMAKER SERVICE CODES
D059/D060/D061 BOOKLETMAKER SERVICE CODES
D059/D060/D061 MACHINE RUNS SLOW
D062/D063/D065/D066 DF FEED IN JAMS

D062/D063/D065/D066 DF FEED IN JAMS

D062/D063/D065/D066 THROUGH PUT QUESTIONS

D062/D063/D065/D066 SD CARD QUESTIONS

D078/D079 FIERY
D081/D082 COLORS MISALIGNED
D086/D087 SC 672
D086/D087 SC 672
D086/D087 SC 672
D086/D087 SC 672
D088/D089 PM COUNTER QUESTIONS
D091/D092 USER TOOLS
D091/D092 CANNOT SCAN TO E-MAIL
D091/D092 CANNOT SCAN TO E-MAIL
D091/D092 CANNOT SCAN TO E-MAIL
D101/D102/D103 PARTS
D101/D102/D103 PARTS
Product Family Problem Desc
M022/M024/M026/M02 SC 241
8
M022/M024/M026/M02 SC 241
8
M022/M024/M026/M02 SC 240
8
M022/M024/M026/M02 SC 364
8
M022/M024/M026/M02 SC 364
8
M022/M024/M026/M02 SC 364
8
M022/M024/M026/M02 SC 241
8
M022/M024/M026/M02 SC 240
8
M022/M024/M026/M02 SC 240
8
M065/M066 SC 452
B125 SC 549
B125 SC 549
B125 SC 549
D088/D089 SC 670
D115/D116 RX PROBLEM
D115/D116 TX PROBLEM
D115/D116 TX PROBLEM
D084/D085 DOC SERVER ISSUES
D086/D087 ADD TONER CONDITION
D088/D089 JAM CODE 194
M022/M024/M026/M02 SCAN TO FOLDER
8
B291/B296 SC 670
D027/D029 SC 548
D081/D082 SC 404
D081/D082 SPOTS-BLACK
H915/H916 LIGHT/FADED IMAGE
A292/A293/B098 JAM CODE 042
Product Family Problem Desc
B003/B004/B006/B007 SC 541

B003/B004/B006/B007 SC 541
B003/B004/B006/B007 SC 541
B003/B004/B006/B007 SC 541
B003/B004/B006/B007 SC 541
B003/B004/B006/B007 SC 541
B147/B149/B190 SC 729
B147/B149/B190 SC 542
B147/B149/B190 SC 542
B147/B149/B190 SC 542
B147/B149/B190 SC 542
B178/B180/B202 FAX OPTION NOT RECOGNIZED
B234/B235/B236 BOOKLETMAKER SERVICE CODES
D009/D011/D012/D013 FAX FEATURE NOT LOADING

D009/D011/D012/D013 FAX FEATURE NOT LOADING

D009/D011/D012/D013 FAX FEATURE NOT LOADING

D009/D011/D012/D013 SC 870

D027/D029 BLANK DISPLAY


D027/D029 JAM CODE 020
D037/D038/D041 FAX FORWARDING QUESTIONS
D037/D038/D041 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D052/D053/D054 COPYING IS DISPLAYED - NO OPERATION
D059/D060/D061 MANUALS

D059/D060/D061 FOLDING ERROR


D062/D063/D065/D066 BLOWN FUSE

D062/D063/D065/D066 BLOWN FUSE

D062/D063/D065/D066 FAX FEATURE NOT LOADING


Product Family Problem Desc
D062/D063/D065/D066 POORLY STAPLED OR JOGGED SETS

D078/D079 FIERY
D078/D079 FIERY
D078/D079 FUSING SET SIGNAL DISPLAYED
D081/D082 ADD TONER CONDITION
D081/D082 ADD TONER CONDITION
D081/D082 ADD TONER CONDITION
D081/D082 DJ 01
D081/D082 ADD TONER CONDITION
D081/D082 CONSTANT ADD PAPER
D084/D085 FAX FORWARDING QUESTIONS
D084/D085 FAX FORWARDING QUESTIONS
D084/D085 FAX FORWARDING QUESTIONS
D084/D085 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D086/D087 PRINT JOB NOT PRINTING
D086/D087 SC 620
D086/D087 SC 620
D086/D087 SC 620
D086/D087 SC 620
D086/D087 FACSIMILE FEATURES
D088/D089 SC 547
D088/D089 SC 547
D088/D089 SC 547
D088/D089 SC 547
D091/D092 REPORTS ON/OFF
D091/D092 REPORTS ON/OFF
D091/D092 JAM CODE 020
D091/D092 SC 921
D091/D092 SC 533
D101/D102/D103 TONER
D101/D102/D103 PARTS
D104/D106 ADF NOT RECOGNIZED
D104/D106 ADF NOT RECOGNIZED
Product Family Problem Desc
D115/D116 SC 670
G148 PAPER SIZE QUESTIONS
M022/M024/M026/M02 SC 366
8
M022/M024/M026/M02 SC 366
8
M022/M024/M026/M02 SC 366
8
M022/M024/M026/M02 SC 366
8
M047 SC 819
B234/B235/B236 JAM CODE 147

D009/D011/D012/D013 ADD STAPLE INDICATION

D009/D011/D012/D013 ADD STAPLE INDICATION

D009/D011/D012/D013 ADD STAPLE INDICATION

D009/D011/D012/D013 ADD STAPLE INDICATION

D009/D011/D012/D013 ADD STAPLE INDICATION

D009/D011/D012/D013 ADD STAPLE INDICATION

D010 FAX FORWARDING QUESTIONS


D010 FAX FORWARDING QUESTIONS
D010 FAX FORWARDING QUESTIONS

D010 FAX FORWARDING QUESTIONS


D037/D038/D041 JAM CODE 064

D059/D060/D061 SC 586
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS
Product Family Problem Desc
D062/D063/D065/D066 PARTS

D067/D068/D069/D072 ADDRESS BOOK

D086/D087 STAPLE NOT FUNCTIONING

G104 SC 396
G104 SC 396
G104 SC 396
M022/M024/M026/M02 CANNOT PRINT ACROSS NETWORK
8
D017/D018/D019/D020 FACSIMILE FEATURES

D027/D029 BLOWN FUSE


D088/D089 SC 441
D088/D089 SC 441
D088/D089 SC 441
B070/B071 LINES BLACK / LEAD TO TRAIL
B070/B071 LINES BLACK / LEAD TO TRAIL
B079/082/135/138/182/ CANNOT SCAN TO E-MAIL
183
M016/M017 SC 491
M016/M017 SC 491
D037/D038/D041 JAM CODE 067
D027/D029 SC 672
D084/D085 SC 860
D084/D085 SC 860
D084/D085 SC 860
D093/D094 SC 672
H306/H310/H311 CONTROLLER ERROR
M002/M003/M004 CONTROLLER ERROR
D084/D085 FAX FORWARDING QUESTIONS
B070/B071 SC 725
B140-B143/B163/B228 KEY COUNTER INFORMATION
B178/B180/B202 SC 530
B222/B224/G878 PARTS
Product Family Problem Desc
D009/D011/D012/D013 SC 501

D009/D011/D012/D013 SC 990

D027/D029 ADD TONER CONDITION


D059/D060/D061 PASSWORDS
D059/D060/D061 FINISHER DISPLAYS TRAY FULL WITH
BOOKLETMAKER
D059/D060/D061 @ REMOTE
D059/D060/D061 PARTS
D062/D063/D065/D066 SCANNER CONFIGURATION

D062/D063/D065/D066 ERRATIC ELECTRICAL PROBLEMS

D078/D079 POORLY STAPLED OR JOGGED SETS


D081/D082 SD CARD QUESTIONS
D081/D082 SC 993
D081/D082 SC 530
D088/D089 SC 860
D088/D089 SC 860
D088/D089 SC 860
D091/D092 JOB IN PROCESS DIPLAYED WHEN ATTEMPTING
TO FAX
D091/D092 G 3 KIT INSTALLATION / ISSUES
M075 JAM CODE 032
M075 JAM CODE 032
D091/D092 TONER
B147/B149/B190 DRIVERS
B147/B149/B190 SCAN TO FOLDER
B246/B248/B249 PARTS
D017/D018/D019/D020 SC 870

D023/D025 JAM CODE 168


D023/D025 JAM CODE 168
D023/D025 JAM CODE 168
D027/D029 STREAKS
Product Family Problem Desc
D027/D029 SC 383
D027/D029 SC 382
D027/D029 JAM CODE 100

D059/D060/D061 TONER
D059/D060/D061 PARTS
D062/D063/D065/D066 SD CARD QUESTIONS

D062/D063/D065/D066 JAM CODE 101

D062/D063/D065/D066 DJ 03

D078/D079 ERROR MESSAGES

D081/D082 JAVA INSTALLATION


D084/D085 SRAM ERROR
D086/D087 PRINT OPTION NOT RECOGNIZED
D086/D087 FIERY
D086/D087 FIERY
D086/D087 FIERY
D088/D089 SC 878
D088/D089 SC 878
G106 JAM CODE 063
G148 SD CARD QUESTIONS
D014/D015 E 49

D046/D049 SC 595
D046/D049 SC 595
D046/D049 SC 595
D081/D082 ADD TONER CONDITION
D086/D087 FAX FORWARDING QUESTIONS
G060/G080/G082 ADD TONER CONDITION
M022/M024/M026/M02 SC 816
8
M022/M024/M026/M02 SCAN TO FOLDER
8
Product Family Problem Desc
D027/D029 SCAN TO FOLDER
D059/D060/D061 SC 797
B286/B289 CONTROLLER ERROR
M022/M024/M026/M02 SC 899
8
M022/M024/M026/M02 SC 819
8
M022/M024/M026/M02 SC 819
8
M022/M024/M026/M02 SC 819
8
B222/B224/G878 DJ 53
D009/D011/D012/D013 JAM CODE 019

M040/M041 SC 240
M040/M041 SC 240
B147/B149/B190 SC 998
B147/B149/B190 SC 998
B147/B149/B190 SC 998
B147/B149/B190 SC 998
B147/B149/B190 SC 998
B222/B224/G878 BLANK IMAGE-PARTIAL/SPORATIC
B230/B237 SC 442
B230/B237 SC 442
B230/B237 SC 442
B230/B237 JAM CODE 130
B230/B237 JAM CODE 130
B230/B237 E 32
B230/B237 E 32
B234/B235/B236 INSTALLATION QUESTIONS
B234/B235/B236 INSTALLATION QUESTIONS

C267 BLACK IMAGE-ENTIRE PAGE


C267 BLACK IMAGE-ENTIRE PAGE
C267 BLACK IMAGE-ENTIRE PAGE
C267 BLACK IMAGE-ENTIRE PAGE
Product Family Problem Desc
C267 BLACK IMAGE-ENTIRE PAGE
D014/D015 ADD TONER CONDITION
D014/D015 POORLY STAPLED OR JOGGED SETS

D023/D025 SUPPLIES
D027/D029 CANNOT SCAN TO E-MAIL
D027/D029 CANNOT SCAN TO E-MAIL
D027/D029 CANNOT SCAN TO E-MAIL
D052/D053/D054 STAPLE NOT FUNCTIONING
D052/D053/D054 WIM ISSUES
D059/D060/D061 FIERY

D059/D060/D061 USER TOOLS


D059/D060/D061 PARTS
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 SUPPLIES

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 DF FEED IN JAMS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 SUPPLIES

D062/D063/D065/D066 PARTS

D081/D082 JAM CODE 198


D081/D082 SC 409
D081/D082 SC 636
D081/D082 CSS PROBLEM RDS SYSTEM
D081/D082 THROUGH PUT QUESTIONS
D081/D082 FIERY
Product Family Problem Desc
D081/D082 PM COUNTER QUESTIONS
D086/D087 SC 363
D086/D087 SC 363
D086/D087 SC 363
D086/D087 SC 363
D086/D087 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D088/D089 BACKGROUND-DIRTY/GRAY
D088/D089 SCANNER OPTION NOT RECOGNIZED
D101/D102/D103 JAM CODE 021

D101/D102/D103 DEAD MACHINE, NO OPERATION


D104/D106 JAM CODE 247
G060/G080/G082 PRINT JOB NOT PRINTING
G060/G080/G082 PRINT JOB NOT PRINTING
G148 SC 542
M016/M017 SC 669
M022/M024/M026/M02 G 3 KIT INSTALLATION / ISSUES
8
M022/M024/M026/M02 SC 641
8
M022/M024/M026/M02 SC 641
8
M022/M024/M026/M02 SC 641
8
C269 STAMP DATA QUESTIONS
D014/D015 JAM CODE 019
D062/D063/D065/D066 SC 402

D081/D082 MEMORY OVERFLOW


D091/D092 SC 868
A163/A251/A252/B047/B PARTS
048
A163/A251/A252/B047/B PARTS
048
A163/A251/A252/B047/B PARTS
048
Product Family Problem Desc
A163/A251/A252/B047/B PARTS
048
A163/A251/A252/B047/B PARTS
048
A163/A251/A252/B047/B PARTS
048
A163/A251/A252/B047/B PARTS
048
A292/A293/B098 SC 530
B178/B180/B202 DJ 06

B295/B297 JAM CODE 058


D052/D053/D054 PARTS
D052/D053/D054 PARTS
D052/D053/D054 SC 820
D052/D053/D054 SC 820
D052/D053/D054 SC 820
D052/D053/D054 SC 820
D062/D063/D065/D066 DJ 03

D078/D079 ADD TONER CONDITION


D088/D089 DJ 56
D088/D089 DJ 56
D088/D089 DJ 56
M002/M003/M004 FIERY
D086/D087 SC 554
D086/D087 SC 554
D086/D087 SC 554
D088/D089 SC 452
D088/D089 SC 452
D088/D089 SC 452
D088/D089 SC 452
D088/D089 SC 452
D088/D089 SC 452
D017/D018/D019/D020 SC 641
Product Family Problem Desc
D017/D018/D019/D020 SC 545

D093/D094 POOR FUSING


D059/D060/D061 ERROR MESSAGES
GB67P SC XX
GB67P SC XX
GB67P SC XX
H556/H557 SC 322
H556/H557 SC 322
H556/H557 SC 322
H556/H557 SC 322
H556/H557 SC 322
D010 SC 501
D010 SC 501
D010 SC 501
D084/D085 SC 302
D084/D085 SC 302
D084/D085 SC 302
D104/D106 SC 672
D104/D106 SC 672
A250/B001 PM COUNTER QUESTIONS
B262/B284/B288/B292 WIM ISSUES
B262/B284/B288/B292 WIM ISSUES
D009/D011/D012/D013 SC 533

D014/D015 FIRMWARE LOADING ISSUES


D023/D025 SC 202
D037/D038/D041 SC 870
D052/D053/D054 PARTS
D059/D060/D061 JAM CODE 114
D062/D063/D065/D066 E 32

D062/D063/D065/D066 CAN NOT ACCESS WEB PAGE


Product Family Problem Desc
D062/D063/D065/D066 DF EXIT JAMS

D062/D063/D065/D066 DJ 05

D062/D063/D065/D066 DJ 05

D062/D063/D065/D066 DJ 06

D081/D082 SUPPLIES
D081/D082 USB INSTALLATION
D086/D087 SC 224
D086/D087 SC 224
D086/D087 SC 224
D086/D087 FAX FEATURE NOT LOADING

D086/D087 SC 919
D086/D087 SC 919
D086/D087 SC 919
D086/D087 JAM BYPASS

D088/D089 INSTALLATION QUESTIONS

D088/D089 POOR FUSING


D088/D089 SC 833
D088/D089 SC 833
D088/D089 SC 833
D091/D092 JAM CODE 052

D091/D092 JAM CODE 052


D091/D092 SUPPLIES
D091/D092 SUPPLIES
D120/D121/D122 FAX FORWARDING QUESTIONS
G060/G080/G082 SC 376
G060/G080/G082 SC 376
G060/G080/G082 SC 376
D062/D063/D065/D066 FAX FORWARDING QUESTIONS
Product Family Problem Desc
B222/B224/G878 JAM CODE 206

M012/M013 SC 202
D091/D092 BLURRED IMAGE
B064/B065 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B064/B065 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B064/B065 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B064/B065 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B079/082/135/138/182/ PARTS
183
B222/B224/G878 SC 290
B222/B224/G878 LINES BLACK / LEAD TO TRAIL
B234/B235/B236 SD CARD QUESTIONS

B246/B248/B249 SC 495
B246/B248/B249 SC 495
B246/B248/B249 SC 495
B246/B248/B249 SC 495
B246/B248/B249 SC 495
B291/B296 PARTS
B291/B296 PARTS
B291/B296 PARTS
B291/B296 PARTS
D014/D015 ADD TONER CONDITION
D014/D015 @ REMOTE

D014/D015 PCU STUCK IN MACHINE


D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
Product Family Problem Desc
D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
D023/D025 PARTS
D023/D025 SC 798
D059/D060/D061 CONTROLLER CONFIG/INSTALL
D059/D060/D061 GBC STREAM PUNCH SPECS
D062/D063/D065/D066 SD CARD QUESTIONS

D062/D063/D065/D066 PUNCH QUESTIONS

D062/D063/D065/D066 PARTS

D081/D082 FAX FEATURE NOT LOADING


D081/D082 SC 408
D086/D087 14-01
D086/D087 14-01
D086/D087 14-01
D088/D089 SC 992
D088/D089 SC 992
D088/D089 SC 992
D091/D092 SC 230
D091/D092 SC 230
D091/D092 SC 230
D101/D102/D103 THROUGH PUT QUESTIONS
D120/D121/D122 SC 120
D120/D121/D122 SC 121
H306/H310/H311 SC 302
Product Family Problem Desc
D081/D082 USB INSTALLATION
D059/D060/D061 PARTS
D062/D063/D065/D066 SC 542

M022/M024/M026/M02 ADF MECHANICAL FAILURE


8
M052/M053/M054 ADF MECHANICAL FAILURE
D052/D053/D054 SC 220
D120/D121/D122 RX PROBLEM
M075 SC 542
A292/A293/B098 PARTS
A292/A293/B098 PARTS
A292/A293/B098 PARTS
A292/A293/B098 PARTS
A292/A293/B098 PARTS
A292/A293/B098 PARTS
A292/A293/B098 PARTS
B003/B004/B006/B007 SC 548
B003/B004/B006/B007 SC 548
B147/B149/B190 SC 490
B147/B149/B190 SC 490
B147/B149/B190 SC 490
B147/B149/B190 SC 490
B178/B180/B202 PRINT JOB NOT PRINTING
B178/B180/B202 SET DEVELOPER UNIT
B230/B237 PARTS
B230/B237 PARTS
B230/B237 PARTS
B230/B237 PARTS
B230/B237 PARTS
B234/B235/B236 SC 495
B246/B248/B249 SC 220
B246/B248/B249 SC 220
B246/B248/B249 SC 220
B246/B248/B249 SC 220
Product Family Problem Desc
B246/B248/B249 SC 220
B246/B248/B249 SC 220
B246/B248/B249 SC 220
B246/B248/B249 SC 220
B246/B248/B249 SC 220
B246/B248/B249 SC 220
B246/B248/B249 SC 220

B246/B248/B249 SC 220
B264/B265 SC 901
C267 PARTS
D009/D011/D012/D013 ADF NOT RECOGNIZED

D009/D011/D012/D013 ADF NOT RECOGNIZED

D009/D011/D012/D013 ADF NOT RECOGNIZED

D023/D025 USER TOOLS


D023/D025 SC 542
D027/D029 SC 587
D027/D029 SC 587
D059/D060/D061 FUSER WEB MESSAGE
D059/D060/D061 FUSER WEB MESSAGE
D059/D060/D061 SC 585
D062/D063/D065/D066 DOC SERVER ISSUES

D081/D082 SP MODES
D081/D082 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D081/D082 LINES BLACK OP TO NON OP
D081/D082 DISTORTED IMAGE-DIGITIZED
D081/D082 DRIVERS
D081/D082 DF FEED IN JAMS
D086/D087 SC 867
D086/D087 SC 867
Product Family Problem Desc
D088/D089 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D088/D089 SC 865
D088/D089 SC 865
D088/D089 SC 865
D091/D092 ADF NOT RECOGNIZED
D091/D092 ADF NOT RECOGNIZED
D091/D092 ADF NOT RECOGNIZED
D091/D092 SC 610
D101/D102/D103 SC 797
G065 SC 545
G065 SC 545
G065 SC 545
G065 SC 545
G106 SC 552
G106 SC 552
G106 SC 552
G147 SC 819
G147 SC 819
G147 SC 819
G186 ERRATIC ELECTRICAL PROBLEMS
G186 ERRATIC ELECTRICAL PROBLEMS
M022/M024/M026/M02 SC 565
8
M022/M024/M026/M02 SC 565
8
M022/M024/M026/M02 SC 565
8
M052/M053/M054 INSTALLATION QUESTIONS
M022/M024/M026/M02 CANNOT DETECT ORIGINAL
8
D059/D060/D061 MACHINE RUNS SLOW
D091/D092 JAM CODE 001
D084/D085 SC 870
D091/D092 SC 870
Product Family Problem Desc
D115/D116 PRINT OPTION NOT RECOGNIZED
D120/D121/D122 SC 899
D120/D121/D122 ADD TONER CONDITION
D009/D011/D012/D013 JAM CODE 025

D101/D102/D103 JAM CODE 114


B222/B224/G878 SCAN TO EMAIL TIME IS INCORRECT FROM THE
SERVER
D014/D015 TONER LEAK/SPILL
D014/D015 TONER LEAK/SPILL
D017/D018/D019/D020 LIGHT/FADED IMAGE

D037/D038/D041 REPORTS ON/OFF


D062/D063/D065/D066 SC 544

D062/D063/D065/D066 FINISHER NOT RECOGNIZED

D086/D087 RX DOCUMENTS ON 14 INCH PAPER WITH LCT


INSTALLED, TRAY 1=14
D086/D087 SC 224
D086/D087 SC 224
D088/D089 14-01
D088/D089 14-01
D088/D089 SC 220
D088/D089 SC 220
D088/D089 SC 220
D088/D089 SC 819
D088/D089 SC 819
D088/D089 SC 819
D088/D089 SC 819
D088/D089 PM COUNTER QUESTIONS
D088/D089 SC 225
D088/D089 SC 225
D088/D089 SC 225
D088/D089 SC 225
D088/D089 SC 225
Product Family Problem Desc
D091/D092 POOR FUSING
G065 SC 990
G065 SC 990
G065 SC 990
G065 SC 990
G147 SC 863
G147 SC 863
G147 SC 863
G148 THROUGH PUT QUESTIONS
G186 BLANK IMAGE-ENTIRE PAGE
G186 BLANK IMAGE-ENTIRE PAGE
M022/M024/M026/M02 SC 315
8
M022/M024/M026/M02 SC 315
8
M022/M024/M026/M02 SC 315
8
M052/M053/M054 COUNTER ISSUES
D091/D092 GOES OFFLINE
D120/D121/D122 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D120/D121/D122 SC 531
D120/D121/D122 SC 531
M016/M017 PASSWORDS
M020/M021 COUNTER ISSUES
B079/082/135/138/182/ JAM CODE 025
183
B079/082/135/138/182/ JAM CODE 025
183
B079/082/135/138/182/ JAM CODE 025
183
B079/082/135/138/182/ JAM CODE 025
183
B140-B143/B163/B228 @ REMOTE
B140-B143/B163/B228 SD CARD QUESTIONS
B140-B143/B163/B228 SD CARD QUESTIONS
Product Family Problem Desc
B178/B180/B202 NOISE
B222/B224/G878 ADD TONER CONDITION
B230/B237 SCAN TO FOLDER
B264/B265 E 44
B264/B265 E 44
B264/B265 E 44
B264/B265 E 44
D017/D018/D019/D020 JAM CODE 003

D027/D029 PARTS
D037/D038/D041 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D059/D060/D061 SC 320

D059/D060/D061 SC 320
D059/D060/D061 SC 320
D059/D060/D061 SC 320

D059/D060/D061 SC 320
D059/D060/D061 LIGHT/FADED IMAGE

D059/D060/D061 @ REMOTE
D059/D060/D061 SC 766

D059/D060/D061 SC 320
D081/D082 PARTS
D081/D082 DJ 06
D086/D087 SC 860
D086/D087 SC 860
D086/D087 SC 860
D086/D087 RX PROBLEM
D086/D087 RX PROBLEM
D086/D087 RX PROBLEM
D086/D087 RX PROBLEM
D101/D102/D103 PARTS
G150/G151 E 283
Product Family Problem Desc
J007/J010/J011 SC 990
M022/M024/M026/M02 SC 547
8
M022/M024/M026/M02 PARTS
8
M065/M066 SC 992
M065/M066 SC 992
D059/D060/D061 SC 498
D101/D102/D103 LIGHT/FADED IMAGE
D062/D063/D065/D066 POORLY STAPLED OR JOGGED SETS

B125 DEAD MACHINE, NO OPERATION


D014/D015 BLACK LINE LEAD TO TRAIL DF ONLY
D104/D106 SC 495
D104/D106 SC 495
D104/D106 SC 495
A292/A293/B098 SUPPLIES
A292/A293/B098 SUPPLIES
B230/B237 14-01
B230/B237 14-01
B230/B237 14-01
B230/B237 14-01
B230/B237 PRINT CONTROLLER/NIB
B234/B235/B236 BLANK IMAGE-ENTIRE PAGE
B234/B235/B236 PARTS
B234/B235/B236 JAM CODE 144
B246/B248/B249 CONTROLLER CONFIG/INSTALL
C262/C265 MULTISHEET FEED
C272 BLANK IMAGE-ENTIRE PAGE
D009/D011/D012/D013 SC 440

D027/D029 NUMBER OF DIALING ATTEMPTS NEED TO BE


CHANGED
D027/D029 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D052/D053/D054 SC 300
Product Family Problem Desc
D052/D053/D054 SRAM ERROR
D052/D053/D054 TX PROBLEM
D052/D053/D054 SC 300
D052/D053/D054 PARTS
D059/D060/D061 THROUGH PUT QUESTIONS
D059/D060/D061 WASTE TONER FULL DISPLAYED
D059/D060/D061 THROUGH PUT QUESTIONS
D059/D060/D061 THROUGH PUT QUESTIONS
D059/D060/D061 WASTE TONER FULL DISPLAYED
D059/D060/D061 THROUGH PUT QUESTIONS
D059/D060/D061 SC 320

D059/D060/D061 CANNOT PRINT ACROSS NETWORK


D059/D060/D061 THROUGH PUT QUESTIONS
D059/D060/D061 SC 593
D062/D063/D065/D066 SC 672

D062/D063/D065/D066 SC 672

D062/D063/D065/D066 SC 672

D062/D063/D065/D066 PAPER SIZE QUESTIONS

D062/D063/D065/D066 DJ 06

D062/D063/D065/D066 1-Jun

D062/D063/D065/D066 INSTALLATION QUESTIONS

D062/D063/D065/D066 SC 672

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D067/D068/D069/D072 SC 867
Product Family Problem Desc
D067/D068/D069/D072 SC 867

D067/D068/D069/D072 JAM CODE 060

D078/D079 ADD TONER CONDITION


D078/D079 PARTS
D081/D082 SC 873
D081/D082 SC 411
D081/D082 WIM ISSUES
D081/D082 SC 819
D081/D082 SC 873
D086/D087 SC 819
D086/D087 SC 819
D086/D087 SC 819
D086/D087 SC 819
D088/D089 PARTS
D088/D089 PARTS
D091/D092 SC 925
D091/D092 SC 723
D120/D121/D122 G 3 KIT INSTALLATION / ISSUES
D120/D121/D122 G 3 KIT INSTALLATION / ISSUES
G060/G080/G082 SUPPLIES
G104 PARTS
M022/M024/M026/M02 PARTS
8
M022/M024/M026/M02 INSTALLATION QUESTIONS
8
M047 JAM BYPASS
M047 JAM BYPASS
M052/M053/M054 INSTALLATION QUESTIONS
M099/M100 SC 669
M099/M100 SC 669
M099/M100 SC 669
B222/B224/G878 SC 529
B222/B224/G878 SC 529
Product Family Problem Desc
D027/D029 ADD TONER CONDITION
D037/D038/D041 STREAKS
G188/G189 INSTALLATION QUESTIONS
G188/G189 INSTALLATION QUESTIONS
G188/G189 INSTALLATION QUESTIONS
D007/D008 RX PROBLEM
D115/D116 SC 870
B222/B224/G878 SCAN TO FOLDER
D104/D106 SC 995
D007/D008 15-03
M002/M003/M004 GBC PUNCHES IN CENTER OF PAGE

D052/D053/D054 BACKGROUND-DIRTY/GRAY
D088/D089 SC 553
D088/D089 SC 553
D088/D089 SC 553
D088/D089 SC 553
D120/D121/D122 TX PROBLEM
M001 SC 326
M001 SC 326
B178/B180/B202 COLOR MISSING

D062/D063/D065/D066 SC 555

D088/D089 SC 681
D062/D063/D065/D066 SC 672

D084/D085 15-01
M022/M024/M026/M02 SC 681
8
M022/M024/M026/M02 SC 681
8
B129/B130/B168 PCU COUNTER QUESTIONS
B132/B200 SC 901
B132/B200 DF FEED IN JAMS
B140-B143/B163/B228 LINES WHITE OP TO NON OP
Product Family Problem Desc
B222/B224/G878 FIERY
B234/B235/B236 PRINT OPTION NOT RECOGNIZED
B234/B235/B236 SPOTS-BLACK
B234/B235/B236 PRINT OPTION NOT RECOGNIZED
C229/C233/C239 PARTS
C249/C264 PARTS
C267 PCU STUCK IN MACHINE
D009/D011/D012/D013 JAVA INSTALLATION

D009/D011/D012/D013 JAM CODE 108

D009/D011/D012/D013 JAM CODE 108

D027/D029 WIM ISSUES


D027/D029 PARTS
D027/D029 PARTS
D027/D029 PARTS
D027/D029 INSTALLATION QUESTIONS
D027/D029 LIGHT/FADED IMAGE
D027/D029 REPORTS ON/OFF
D052/D053/D054 THROUGH PUT QUESTIONS
D052/D053/D054 OPERATION PANEL - DISPLAYS SET FUSER UNIT

D052/D053/D054 OPERATION PANEL - DISPLAYS SET FUSER UNIT

D052/D053/D054 DEAD MACHINE, NO OPERATION


D059/D060/D061 FUSER WEB ISSUES
D062/D063/D065/D066 DJ 06

D062/D063/D065/D066 SD CARD QUESTIONS

D062/D063/D065/D066 PARTS

D078/D079 BLANK IMAGE-PARTIAL/SPORATIC


D081/D082 FINISHER NOT RECOGNIZED
D081/D082 SCANNER OPTION NOT RECOGNIZED
Product Family Problem Desc
D081/D082 COLOR INCORRECT
D081/D082 14-09
D084/D085 SPECIFICATIONS
D086/D087 G 3 KIT INSTALLATION / ISSUES
D088/D089 JAM CODE 019
D088/D089 JAM CODE 019

D088/D089 JAM CODE 019

D088/D089 SC 224
D088/D089 SC 224
D088/D089 SC 224
D088/D089 SC 503
D088/D089 COLORS MISALIGNED
D088/D089 COLORS MISALIGNED
D088/D089 SC 547
D088/D089 SC 863
D088/D089 SC 863
D091/D092 SC 531
D091/D092 REPORTS ON/OFF
D091/D092 DJ 03
D101/D102/D103 FUSER WEB ISSUES
D120/D121/D122 INSTALLATION QUESTIONS
D120/D121/D122 INSTALLATION QUESTIONS
G060/G080/G082 SC 999
G060/G080/G082 SC 999
G060/G080/G082 SC 999
G060/G080/G082 SC 999
G060/G080/G082 SC 999
G060/G080/G082 PARTS
M002/M003/M004 TONER WASTE / SPILL / LEAK
M022/M024/M026/M02 PARTS
8
M022/M024/M026/M02 PARTS
8
Product Family Problem Desc
M022/M024/M026/M02 PARTS
8
M022/M024/M026/M02 PARTS
8
M022/M024/M026/M02 PARTS
8
D037/D038/D041 FIRMWARE LOADING ISSUES
D088/D089 COLOR INCORRECT
D091/D092 SC 620
M065/M066 SC 491
D023/D025 BACKGROUND-DIRTY/GRAY
D059/D060/D061 DRIVERS
D059/D060/D061 COVER INTERPOSER QUESTIONS
D059/D060/D061 FUSER WEB ISSUES
D081/D082 SC 766
D086/D087 DOG EARS
D091/D092 MEMORY OVERFLOW
G130/G131 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
G148 PAPER SIZE QUESTIONS

B125 ADD TONER CONDITION


D023/D025 SC 561
D023/D025 SC 561
B295/B297 JAM CODE 001
B295/B297 JAM CODE 001
B295/B297 JAM CODE 001
D046/D049 SC 591
D052/D053/D054 PARTS
D059/D060/D061 BACKGROUND-DIRTY/GRAY
D062/D063/D065/D066 TONER LEAK/SPILL

D084/D085 SC 995
D088/D089 SC 503
D091/D092 DJ 53
D091/D092 DJ 53
Product Family Problem Desc
D091/D092 SC 440
G060/G080/G082 JAM CODE 063
G060/G080/G082 JAM CODE 063
M022/M024/M026/M02 SC 672
8
M022/M024/M026/M02 SC 672
8
B246/B248/B249 SC 819
B246/B248/B249 SC 819
B246/B248/B249 SC 819
B246/B248/B249 SC 819
B246/B248/B249 SC 819
B246/B248/B249 SC 819

D014/D015 LIGHT/FADED IMAGE


D052/D053/D054 @ REMOTE
D062/D063/D065/D066 DRIVERS

D062/D063/D065/D066 SC 873

D062/D063/D065/D066 SC 865

D081/D082 PARTS
D084/D085 SC 760
D084/D085 SC 760
D084/D085 SC 760
D088/D089 SC 232
D088/D089 SC 232
D088/D089 SC 232
D088/D089 USER TOOLS
D088/D089 INSTALLATION QUESTIONS
D091/D092 SC 533
G150/G151 SC XX
G188/G189 SC 865
M022/M024/M026/M02 SUPPLIES
8
Product Family Problem Desc
M022/M024/M026/M02 SUPPLIES
8
D081/D082 SC 824
D120/D121/D122 SC 531
D120/D121/D122 SC 531
D023/D025 SC 204
D084/D085 SC 820
D104/D106 SC 899
D120/D121/D122 SC 899

D120/D121/D122 SC 829
D120/D121/D122 SC 829
M022/M024/M026/M02 SC 899
8
M052/M053/M054 SC 899

M065/M066 SC 899

M075 SC 899

M127 LIGHT/FADED IMAGE


M127 NOISE
M127 NOISE
M127 NOISE
D007/D008 SP MODES ARE IN JAPENESE
D093/D094 SC 899
D104/D106 SC 799
D104/D106 SC 799
D104/D106 SC 799
A229 SCAN TO FOLDER
A292/A293/B098 PARTS
B132/B200 SD CARD QUESTIONS
C262/C265 SC 309
Product Family Problem Desc
C262/C265 SC 309
C272 PARTS
D014/D015 SC 439
D014/D015 SC 439
D014/D015 JAM CODE 001

D014/D015 SC 439
D014/D015 JAM CODE 001
D023/D025 PARTS
D052/D053/D054 JAM CODE 102
D052/D053/D054 JAM CODE 102
D052/D053/D054 JAM CODE 102
D059/D060/D061 FINISHER TRAY NOT SHIFTING BETWEEN SETS,
STAPLES ALL COPIES
D062/D063/D065/D066 ADF MECHANICAL FAILURE

D062/D063/D065/D066 ADF NOT RECOGNIZED

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 FAX FORWARDING QUESTIONS

D088/D089 GENERAL INFORMATION


D091/D092 JAVA INSTALLATION

G148 PARTS
G179 SC 230
M022/M024/M026/M02 NUMBER OF RINGS UNTIL CALL IS DETECTED
8
B222/B224/G878 COLORS MISALIGNED
D086/D087 SD CARD QUESTIONS
D115/D116 SD CARD QUESTIONS
D115/D116 NO READY OR WAIT INDICATORS
D084/D085 ADD TONER CONDITION
D023/D025 SC 565
D023/D025 MULTISHEET FEED
Product Family Problem Desc
M022/M024/M026/M02 SC 313
8
M022/M024/M026/M02 SC 313
8
M022/M024/M026/M02 SC 313
8
B132/B200 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B140-B143/B163/B228 PARTS
B178/B180/B202 ADD TONER CONDITION
B178/B180/B202 ADD TONER CONDITION
B222/B224/G878 SC 400
B295/B297 WASTE TONER FULL DISPLAYED
C262/C265 PARTS
D009/D011/D012/D013 15-01

D009/D011/D012/D013 15-01

D062/D063/D065/D066 SC 990

D062/D063/D065/D066 SC 990

D062/D063/D065/D066 SC 990

D062/D063/D065/D066 SC 990

D062/D063/D065/D066 DEAD NO POWER

D062/D063/D065/D066 SD CARD QUESTIONS

D062/D063/D065/D066 WIM ISSUES

D062/D063/D065/D066 USER TOOLS

D062/D063/D065/D066 DF JAMS

D062/D063/D065/D066 VOLUME ADJUSTMENT


Product Family Problem Desc
D062/D063/D065/D066 VOLUME ADJUSTMENT

D062/D063/D065/D066 VOLUME ADJUSTMENT

D081/D082 CONTROLLER CONFIG/INSTALL

D081/D082 SC 412
D081/D082 PARTS
D081/D082 PARTS
G188/G189 SC 540
G188/G189 SC 540
B132/B200 SC 445
C269 ERRATIC ELECTRICAL PROBLEMS

D059/D060/D061 LINES BLACK / LEAD TO TRAIL


D120/D121/D122 SC 899
D120/D121/D122 FAX OPTION NOT RECOGNIZED
D129/D130 SC 899
B064/B065 GENERAL INFORMATION
B234/B235/B236 SCANNER CONFIGURATION
B246/B248/B249 JAVA INSTALLATION
D009/D011/D012/D013 JAM CODE 067

D009/D011/D012/D013 JAM CODE 067

D014/D015 PLEASE WAIT FUSER UP TO TEMP


D027/D029 LIGHT/FADED IMAGE
D052/D053/D054 PRINT OPTION NOT RECOGNIZED
D059/D060/D061 USER TOOLS
D062/D063/D065/D066 INSTALLATION QUESTIONS

D062/D063/D065/D066 SC 990

D062/D063/D065/D066 SC 990

D062/D063/D065/D066 INSTALLATION QUESTIONS


Product Family Problem Desc
D062/D063/D065/D066 SD CARD QUESTIONS

D062/D063/D065/D066 SC 990

D081/D082 00-88
D088/D089 SC 161
D088/D089 SC 161
D088/D089 SC 161
D088/D089 REPLACE FUSER ROLLER NOW ON DISPLAY
PANEL
D129/D130 FAX OPTION NOT RECOGNIZED
D143/D144 PUNCH UNIT NOT RECOGNIZED
M047 SC 899
M047 GENERAL INFORMATION
M047 SC 991
B178/B180/B202 TX PROBLEM
B178/B180/B202 TX PROBLEM
B291/B296 TX PROBLEM
B291/B296 TX PROBLEM
B295/B297 JAM CODE 057
C262/C265 BLANK IMAGE-ENTIRE PAGE
C262/C265 BLANK IMAGE-ENTIRE PAGE
D027/D029 SC 400
D037/D038/D041 SC 565
D059/D060/D061 CANNOT PRINT ACROSS NETWORK
D062/D063/D065/D066 NO PUNCH

D062/D063/D065/D066 STAPLES RUN OUT WHILE PRINTING AND JOB


CONTINUES NO STAPLING
D081/D082 PARTS
D086/D087 SC 553
D086/D087 SC 553
D086/D087 SC 553
D086/D087 SC 553
D086/D087 SC 553
Product Family Problem Desc
D086/D087 SC 553
D091/D092 SC 548
D091/D092 SC 548
D091/D092 SC 548
D091/D092 SC 548
D101/D102/D103 TONER WASTE / SPILL / LEAK
D129/D130 SC 899
G152 SC XX
M052/M053/M054 SC 670
M052/M053/M054 SC 670
M052/M053/M054 SC 670
M052/M053/M054 SC 670
M065/M066 SD CARD QUESTIONS
D086/D087 JAM CODE 100
B234/B235/B236 PLEASE WAIT FUSER UP TO TEMP
B234/B235/B236 PLEASE WAIT FUSER UP TO TEMP
B246/B248/B249 JAM CODE 174
C275 PAPER SIZE QUESTIONS

D009/D011/D012/D013 CONTROLLER CONFIG/INSTALL

D009/D011/D012/D013 CONTROLLER CONFIG/INSTALL

D014/D015 BACKGROUND-DIRTY/GRAY
D023/D025 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D023/D025 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D023/D025 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D027/D029 SC 547
D027/D029 PARTS
D059/D060/D061 CANNOT PRINT ACROSS NETWORK
D059/D060/D061 TONER LEAK/SPILL
D062/D063/D065/D066 SC 863
Product Family Problem Desc
D062/D063/D065/D066 NOISE

D062/D063/D065/D066 ADF NOT RECOGNIZED

D081/D082 USER TOOLS


D081/D082 USER TOOLS
D086/D087 SC 763
D086/D087 SC 763
D086/D087 SC 763
D091/D092 MAC PRINTING
D093/D094 WIM ISSUES
D111/D142 SC 220
D129/D130 USER TOOLS
D129/D130 INSTALLATION QUESTIONS

D129/D130 INSTALLATION QUESTIONS


M022/M024/M026/M02 SC 381
8
M022/M024/M026/M02 SC 381
8
M022/M024/M026/M02 SC 360
8
M022/M024/M026/M02 SC 360
8
M022/M024/M026/M02 SC 360
8
M052/M053/M054 NUMBER OF RINGS UNTIL CALL IS DETECTED
D084/D085 SC 541
D084/D085 SC 672
H545/H546/H547 TTI/HEADER
D084/D085 SC 870
D111/D142 SC 202
M022/M024/M026/M02 SC 796
8
M022/M024/M026/M02 SC 796
8
Product Family Problem Desc
D009/D011/D012/D013 LIGHT/FADED IMAGE

D046/D049 WIM ISSUES


D067/D068/D069/D072 NO TX/RX

D088/D089 SC 121
M080 SC 542
C269 DEAD MACHINE, NO OPERATION
D084/D085 NO TX/RX
D115/D116 ADD TONER CONDITION
M035/M036 PASSWORDS
M065/M066 BLANK DISPLAY
B147/B149/B190 SC 733
D078/D079 FINISHER NOT RECOGNIZED
D111/D142 SC 816
B064/B065 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B178/B180/B202 SC 386
B178/B180/B202 SC 387
B178/B180/B202 SC 388
B178/B180/B202 SC 389
B230/B237 SC 442
B230/B237 RX PROBLEM
B230/B237 RX PROBLEM
B230/B237 SC 442
C231/C237/C238/C248 PARTS
D009/D011/D012/D013 DOG EARS

D014/D015 PARTS
D014/D015 JITTER/BANDING
D023/D025 JAM CODE 100
D023/D025 JAM CODE 100
D059/D060/D061 TONER LEAK/SPILL
Product Family Problem Desc
D062/D063/D065/D066 SC 345

D062/D063/D065/D066 DJ 06

D062/D063/D065/D066 SC 990

D078/D079 THROUGH PUT QUESTIONS


D052/D053/D054 WIM ISSUES
D067/D068/D069/D072 15-01

D067/D068/D069/D072 15-01

D078/D079 PARTS

D078/D079 FIERY
D078/D079 PARTS
D081/D082 BOOKLETMAKER SERVICE CODES
D081/D082 SC 542
D081/D082 PARTS
D081/D082 CANNOT SCAN TO E-MAIL
D081/D082 PRINT JOB NOT PRINTING
D081/D082 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D081/D082 COLOR INCORRECT
D081/D082 SC 542
D081/D082 SC 899
D081/D082 FIRMWARE UPDATES
D081/D082 PARTS
D081/D082 COUNTER ISSUES
D081/D082 BOOKLETMAKER SERVICE CODES
D081/D082 ACC ERROR
D081/D082 BACKGROUND ON ONE SIDE USING ADF
D084/D085 JAM CODE 025
D086/D087 SC 899
D086/D087 SC 899
D086/D087 ADD TONER CONDITION
Product Family Problem Desc
D086/D087 ADD TONER CONDITION
D086/D087 ADD TONER CONDITION
D086/D087 ADD TONER CONDITION
D088/D089 SC 868
D088/D089 SC 868
D088/D089 SC 868
D111/D142 FAX OPTION NOT RECOGNIZED
D111/D142 SC 720
D111/D142 SC 720
D111/D142 SC 720
D115/D116 TX/RX REPORTS
D129/D130 SC 792
D143/D144 MAC PRINTING
M022/M024/M026/M02 SC 542
8
M022/M024/M026/M02 SC 542
8
M022/M024/M026/M02 JAM CODE 247
8
M022/M024/M026/M02 JAM CODE 247
8
M022/M024/M026/M02 SC 551
8
M022/M024/M026/M02 SC 551
8
M022/M024/M026/M02 SC 551
8
M052/M053/M054 SC 547
M052/M053/M054 SC 547
M052/M053/M054 SC 547
M052/M053/M054 SC 547
M052/M053/M054 SC 547
M052/M053/M054 STAPLE POSITION GRAYED OUT
M052/M053/M054 SC 530
M052/M053/M054 SC 530
M065/M066 JAM CODE 028
Product Family Problem Desc
M065/M066 JAM CODE 028
B125 BLACK IMAGE-ENTIRE PAGE
B230/B237 COLOR MISSING
D115/D116 GENERAL INFORMATION
D115/D116 SC 819
D129/D130 SCANNER CONFIGURATION
M065/M066 LPR PRINTING
D120/D121/D122 SC 995
A250/B001 APS MALFUNCTION
D086/D087 JAM CODE 168
D023/D025 SC 202
B140-B143/B163/B228 PARTS
B295/B297 @ REMOTE
D014/D015 FIERY
D014/D015 FIERY
D014/D015 FIERY
D023/D025 SC 620
D023/D025 SC 620
D023/D025 SC 620
D023/D025 SC 620
D059/D060/D061 COUNTER ISSUES
D059/D060/D061 COUNTER ISSUES
D059/D060/D061 COUNTER ISSUES
D059/D060/D061 BOOKLETMAKER SERVICE CODES
D059/D060/D061 DEAD NO POWER
D059/D060/D061 PARTS
D062/D063/D065/D066 SC 670

D062/D063/D065/D066 SC 670

D062/D063/D065/D066 SC 670

D062/D063/D065/D066 PLEASE WAIT FUSER UP TO TEMP


Product Family Problem Desc
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 SC 990

D062/D063/D065/D066 SC 670

D078/D079 BOOKLETMAKER SERVICE CODES

D078/D079 PARTS
D081/D082 SC 163
D081/D082 FIRMWARE LOADING ISSUES
D086/D087 SC 400
D086/D087 SC 400
D086/D087 JAM CODE 018
D086/D087 JAM CODE 140
D086/D087 JAM CODE 140
D086/D087 SC 863
D086/D087 SC 863
D086/D087 SC 863
D088/D089 SC 899
D088/D089 SC 899

D088/D089 SC 899

D088/D089 SC 899

D088/D089 SC 899
D091/D092 0-07
D091/D092 0-07
D091/D092 0-07
D091/D092 0-07
D091/D092 SC 925
D101/D102/D103 PARTS
D101/D102/D103 PARTS
D101/D102/D103 PARTS
Product Family Problem Desc
D111/D142 FAX FEATURE NOT LOADING
D111/D142 SCANNER FUNCTIONS
D129/D130 INSTALLATION QUESTIONS
D129/D130 FAX FEATURE NOT LOADING
D129/D130 FAX FEATURE NOT LOADING
D129/D130 FAX FEATURE NOT LOADING
D129/D130 SPECIFICATIONS
D143/D144 SD CARD QUESTIONS
D143/D144 FAX FORWARDING QUESTIONS

D143/D144 USER CODE QUESTIONS


D143/D144 FAX OPTION NOT RECOGNIZED
D143/D144 IMAGE OF FAX NOT APPEARING ON REPORTS

G106 SC 560
G133 SC 452
G148 GENERAL INFORMATION

G148 PARTS
G150/G151 PASSWORDS

G150/G151 E 22
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
Product Family Problem Desc
M022/M024/M026/M02 SC 452
8
M022/M024/M026/M02 SC 452
8
M022/M024/M026/M02 SC 452
8
M022/M024/M026/M02 SC 452
8
M022/M024/M026/M02 SC 230
8
M022/M024/M026/M02 SC 230
8
M022/M024/M026/M02 SC 230
8
M022/M024/M026/M02 SC 232
8
M022/M024/M026/M02 SC 232
8
M022/M024/M026/M02 SC 232
8
M022/M024/M026/M02 SC 232
8
M022/M024/M026/M02 SC 233
8
M022/M024/M026/M02 SC 233
8
M022/M024/M026/M02 SC 233
8
M022/M024/M026/M02 SC 234
8
M022/M024/M026/M02 SC 234
8
M022/M024/M026/M02 SC 234
8
M022/M024/M026/M02 SC 236
8
M022/M024/M026/M02 SC 236
8
M022/M024/M026/M02 SC 236
8
Product Family Problem Desc
M022/M024/M026/M02 SC 236
8
M022/M024/M026/M02 SC 236
8
M022/M024/M026/M02 SC 236
8
M052/M053/M054 SC 101
M052/M053/M054 SC 101
M052/M053/M054 SC 101
M052/M053/M054 SC 312
M052/M053/M054 SC 312
M052/M053/M054 SC 873
B044/B045/B046 SUPPLIES
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B147/B149/B190 PARTS
B222/B224/G878 FUSING SET SIGNAL DISPLAYED
B230/B237 JAM CODE 019
B230/B237 JAM CODE 019

C262/C265 ADD INK INDICATION ISSUES


D017/D018/D019/D020 15-01

D017/D018/D019/D020 SC 620

D017/D018/D019/D020 SC 620

D017/D018/D019/D020 SC 620

D027/D029 JAM CODE 020

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 KEY COUNTER INFORMATION


Product Family Problem Desc
D062/D063/D065/D066 SC 990

D081/D082 STAMP DATA QUESTIONS


D081/D082 INTERUPT MODE DOES NOT WORK

D081/D082 STAMP DATA QUESTIONS


D081/D082 PARTS
D086/D087 SC 400
D086/D087 SC 400
D086/D087 SC 400
D086/D087 SC 400
D086/D087 SC 400
D088/D089 SC 396
D088/D089 SC 397
D088/D089 SC 398
D088/D089 SC 399
D091/D092 JAM CODE 057

D091/D092 JAM CODE 057


D091/D092 JAM CODE 057

D091/D092 WASTE TONER FULL DISPLAYED


D091/D092 FUSER WEB MESSAGE
D093/D094 DJ 01
D129/D130 G 3 KIT INSTALLATION / ISSUES

D129/D130 G 3 KIT INSTALLATION / ISSUES


D129/D130 G 3 KIT INSTALLATION / ISSUES
D143/D144 SC 722
D143/D144 SC 722
D143/D144 SC 722
M022/M024/M026/M02 SC 400
8
M065/M066 PM COUNTER QUESTIONS
A257/A269/B023 SC 400
B140-B143/B163/B228 PARTS
Product Family Problem Desc
C272 PARTS
C275 E 06
C275 E 06
D014/D015 ACC ERROR
D014/D015 ACC ERROR
D046/D049 COUNTER ISSUES
D062/D063/D065/D066 PARTS

D081/D082 DRIVERS
D081/D082 TONER WASTE / SPILL / LEAK
D081/D082 TONER WASTE / SPILL / LEAK
D081/D082 DRIVERS
D081/D082 TONER WASTE / SPILL / LEAK
D081/D082 TONER WASTE / SPILL / LEAK
D086/D087 SC 681
D086/D087 SC 681
D086/D087 SC 681
D086/D087 SC 681
D086/D087 SC 681
D086/D087 SC 670
D086/D087 SC 670
D086/D087 SC 670
D088/D089 SC 764

D088/D089 SC 764
D091/D092 ADF NOT RECOGNIZED
D091/D092 ADF NOT RECOGNIZED
D093/D094 SC 521
D111/D142 INSTALLATION QUESTIONS
D111/D142 INSTALLATION QUESTIONS
D143/D144 FAX FEATURE NOT LOADING
M052/M053/M054 SC 220
M052/M053/M054 SC 220
M052/M053/M054 SC 220
M052/M053/M054 SC 220
Product Family Problem Desc
M052/M053/M054 SC 533
M052/M053/M054 SC 533
M052/M053/M054 SC 865
B295/B297 PLEASE WAIT - NO FUSER LAMPS
D093/D094 SPECIFICATIONS
M001 SC 819
M001 SC 819
D017/D018/D019/D020 SC 770

D017/D018/D019/D020 SC 770

D143/D144 SCANNER CONFIGURATION


G104 SC 878
D027/D029 NOISE

D037/D038/D041 SC 565
M001 SC 542
D023/D025 SC 533
D023/D025 SC 533
D023/D025 SC 533
D023/D025 SC 533
D111/D142 TOUCH SCREEN CALIBRATION
D115/D116 ADDRESS BOOK
M052/M053/M054 USER TOOLS
B132/B200 COLORS MISALIGNED
B132/B200 CANNOT SCAN TO E-MAIL
B140-B143/B163/B228 PASSWORDS
B140-B143/B163/B228 ERRATIC ELECTRICAL PROBLEMS
B147/B149/B190 PASSWORDS
B147/B149/B190 SC 374
B147/B149/B190 SC 374
B222/B224/G878 SC 529

B246/B248/B249 PAPER SIZE QUESTIONS


B264/B265 SCAN TO FOLDER
Product Family Problem Desc
B264/B265 DJ 03
B295/B297 FAX FORWARDING QUESTIONS
C275 INK LEAK/SUPPLY
D009/D011/D012/D013 SC 870

D014/D015 CANNOT ENTER SP MODES


D014/D015 SD CARD QUESTIONS

D014/D015 CANNOT ENTER SP MODES


D014/D015 PARTS
D014/D015 FIERY

D014/D015 PARTS
D027/D029 CIRCUIT BREAKER OPENNING
D052/D053/D054 SD CARD QUESTIONS
D052/D053/D054 PARTS
D052/D053/D054 CANNOT ENTER SP MODES
D052/D053/D054 PARTS
D052/D053/D054 @ REMOTE
D052/D053/D054 SD CARD QUESTIONS
D059/D060/D061 JAM CODE 070
D062/D063/D065/D066 ADF NOT RECOGNIZED

D062/D063/D065/D066 CANNOT ENTER SP MODES

D062/D063/D065/D066 SC 863

D062/D063/D065/D066 DF JAMS

D078/D079 SC 224
D078/D079 DIAGONAL LINES-WHITE
D078/D079 PARTS
D081/D082 MEMORY TRANSMISSION SENDING GARBAGE

D081/D082 G 3 KIT INSTALLATION / ISSUES


D081/D082 PARTS
Product Family Problem Desc
D081/D082 SC 650
D081/D082 CANNOT ENTER SP MODES
D081/D082 STAPLE NOT FUNCTIONING
D081/D082 SC 670
D081/D082 JAM CODE 159
D081/D082 PARTS
D086/D087 SC 226
D088/D089 SC 399
D088/D089 SC 399
D088/D089 SC 399
D088/D089 APS MALFUNCTION

D088/D089 SC 792
D091/D092 14-01
D111/D142 FAX FEATURE NOT LOADING
D111/D142 FAX FEATURE NOT LOADING
D111/D142 SC 573
D111/D142 SC 573
D111/D142 SC 573
D111/D142 SC 573
D129/D130 SCAN TO FOLDER
D129/D130 SC 720
D129/D130 SC 720
D129/D130 SC 866
D129/D130 SC 866
D129/D130 SC 866
D129/D130 FAX FEATURE NOT LOADING
D129/D130 FAX FEATURE NOT LOADING
D129/D130 SC 202
D129/D130 SC 202
D129/D130 SC 142
D129/D130 SC 142
D129/D130 SC 142
D129/D130 SC 142
Product Family Problem Desc
D129/D130 WIM ISSUES
D143/D144 WIM ISSUES
D143/D144 FAX FEATURE NOT LOADING

D143/D144 TX PROBLEM
D143/D144 FAX FEATURE NOT LOADING
D143/D144 FAX OPTION NOT RECOGNIZED
D143/D144 SC 161
D143/D144 SC 161
D143/D144 SC 161
D143/D144 SC 161
D143/D144 PLEASE WAIT FUSER UP TO TEMP
D143/D144 FAX FEATURE NOT LOADING
D143/D144 WIM ISSUES
G133 REGISTRATION INCORRECT
G133 UNEVEN IMAGE
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
M022/M024/M026/M02 14-01
8
M022/M024/M026/M02 14-01
8
M022/M024/M026/M02 14-01
8
M022/M024/M026/M02 SC 442
8
M022/M024/M026/M02 SC 491
8
Product Family Problem Desc
M022/M024/M026/M02 SC 491
8
M052/M053/M054 UNEVEN IMAGE
M052/M053/M054 ADF NOT RECOGNIZED
M052/M053/M054 SC 500
M052/M053/M054 SC 500
M052/M053/M054 SC 500
M052/M053/M054 SC 819
M052/M053/M054 SC 819
M052/M053/M054 SC 819
M052/M053/M054 JAM CODE 024

M052/M053/M054 JAM CODE 024


M052/M053/M054 JAM CODE 024
M052/M053/M054 JAM CODE 024
M065/M066 SC 565
A246/A247/A248 E 20
D014/D015 SC 367
D027/D029 1200 X 1200 PRINTING LINE POSITION OFF
D104/D106 SC 687
D104/D106 SC 687
D104/D106 SC 687
D104/D106 SC 687
D104/D106 SC 687
D104/D106 SC 687
M001 SC 990
M001 SC 990
M001 SC 990
M001 SC 990
M001 SC 955
M001 SC 955
M001 SC 817
M001 SC 817
M001 SC 817
M001 SC 842
Product Family Problem Desc
M001 SC 899
B178/B180/B202 SC 670
B178/B180/B202 SC 670
B178/B180/B202 SC 670
B178/B180/B202 SC 670
D027/D029 ENVELOPES
D143/D144 PLEASE WAIT - NO FUSER LAMPS
M065/M066 CANNOT PRINT ACROSS NETWORK
B147/B149/B190 OPERATION PANEL - DISPLAYS SET FUSER UNIT

B178/B180/B202 @ REMOTE
C249/C264 DEAD MACHINE, NO OPERATION
D009/D011/D012/D013 SC 991

D009/D011/D012/D013 SC 817

D009/D011/D012/D013 SC 819

D027/D029 COLORS MISALIGNED


D059/D060/D061 FIERY
D062/D063/D065/D066 BLOWN FUSE

D062/D063/D065/D066 SC 555

D062/D063/D065/D066 FACSIMILE FEATURES

D062/D063/D065/D066 REGISTRATION INCORRECT

D062/D063/D065/D066 USER TOOLS

D081/D082 SC 899
D081/D082 SC 899
D081/D082 FIERY

D086/D087 SC 899
D086/D087 FAX FEATURE NOT LOADING
D086/D087 SC 899
Product Family Problem Desc
D088/D089 CANNOT SCAN TO E-MAIL
D088/D089 SC 899

D088/D089 SC 819
D091/D092 ADD STAPLE INDICATION
D091/D092 ADD STAPLE INDICATION
D091/D092 DJ 06

D091/D092 DJ 06
D091/D092 DJ 56
D091/D092 DJ 56

D091/D092 SC 899
D091/D092 SC 899
D111/D142 TX PROBLEM
D111/D142 SC 916
D129/D130 ADF MECHANICAL FAILURE
D129/D130 SC 865
D129/D130 SC 865
D129/D130 SC 819
D129/D130 SC 819
D129/D130 SC 819
D129/D130 SC 899

D129/D130 SC 899
D129/D130 SC 899
D129/D130 SC 991
D129/D130 SC 991
D129/D130 SC 990
D129/D130 SC 990
D129/D130 INSTALLATION QUESTIONS

D129/D130 INSTALLATION QUESTIONS


D129/D130 SC 866
Product Family Problem Desc
D143/D144 SC 995
D143/D144 SC 995
D143/D144 SC 995
D143/D144 SC 995
D143/D144 SC 995
D143/D144 SC 866
D143/D144 SC 866
D143/D144 SC 866
G150/G151 PARTS
G150/G151 DRUM WRAPS
G179 ERRATIC ELECTRICAL PROBLEMS
LX80F/LX80M PARTS
M016/M017 NETWORK DEVICES
M022/M024/M026/M02 SC 530
8
M022/M024/M026/M02 JAM CODE 018
8
M022/M024/M026/M02 JAM CODE 018
8
M065/M066 SC 899
M075 SC 543
M080 SC 899
B064/B065 DEAD NO POWER
C262/C265 JAM REGISTRATION
D052/D053/D054 SP MODES

D059/D060/D061 PARTS
D078/D079 PARTS
D086/D087 SC 687
D086/D087 SC 687
D086/D087 SC 687
D111/D142 WIM ISSUES
D111/D142 SCANNER CONFIGURATION
D129/D130 WIM ISSUES
D143/D144 SC 460
Product Family Problem Desc
D143/D144 SC 460
D143/D144 SC 460
D143/D144 SC 460
D143/D144 SC 460
D143/D144 SC 220
D143/D144 SC 220
D143/D144 SC 220
D143/D144 SC 220
D037/D038/D041 NOISE
D081/D082 JAM CODE 056
D081/D082 JAM CODE 056
D111/D142 PASSWORDS

D117/D118 PASSWORDS

D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS

D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 BLANK DISPLAY
Product Family Problem Desc
D129/D130 PASSWORDS

D143/D144 PASSWORDS

H555/H556/H557 FACSIMILE FEATURES


D120/D121/D122 SC 872
D120/D121/D122 SC 872
B222/B224/G878 BLOWN FUSE
D017/D018/D019/D020 JAM BYPASS

D052/D053/D054 PARTS
D120/D121/D122 PARTS
D129/D130 15-01
D129/D130 CANNOT SCAN TO E-MAIL
D143/D144 SC 142
D143/D144 SC 142
D143/D144 SC 142
D143/D144 SC 142
D143/D144 SC 142
M022/M024/M026/M02 SC 623
8
M022/M024/M026/M02 SC 623
8
M022/M024/M026/M02 LAN FAX SPECIFICATIONS / DRIVER SELECTION
8
D062/D063/D065/D066 BACKGROUND-DIRTY/GRAY

B064/B065 SC 550
B276/B277 JAM CODE 126
B295/B297 JAM CODE 017
B295/B297 JAM CODE 017
C262/C265 OPERATION PANEL, ERRATIC OPERATION
D081/D082 ADD TONER CONDITION
D081/D082 DRIVERS
D081/D082 FIERY
D088/D089 PARTS
Product Family Problem Desc
D115/D116 SC 980
D115/D116 15-01
D143/D144 SC 899
M020/M021 POOR FUSING
D088/D089 SC 816
G176/G177 SC 827
B286/B289 LINES BLACK / LEAD TO TRAIL
D046/D049 SC 305
D081/D082 PARTS
D086/D087 SC 991
D086/D087 SC 991
D088/D089 SC 990
D088/D089 SC 990
D088/D089 SC 990
D117/D118 SC 305
D120/D121/D122 SC 868
D120/D121/D122 SC 868
D120/D121/D122 SC 991
D120/D121/D122 SC 991
D129/D130 SC 990
D129/D130 SC 990

D129/D130 TOUCH SCREEN CALIBRATION


D143/D144 SC 899
M020/M021 SC 899
M052/M053/M054 SC 819
D037/D038/D041 JAM CODE 018
B246/B248/B249 PARTS
C267 ERRATIC ELECTRICAL PROBLEMS
D014/D015 ADD TONER CONDITION
D014/D015 ADD TONER CONDITION
D027/D029 @ REMOTE
D052/D053/D054 OVERTONING
D052/D053/D054 OVERTONING
Product Family Problem Desc
D052/D053/D054 OVERTONING
D062/D063/D065/D066 SC 495

D062/D063/D065/D066 SC 495

D062/D063/D065/D066 SC 495

D081/D082 DF JAMS
D081/D082 SC 403
D086/D087 SC 503
D086/D087 SC 503

D086/D087 SC 503
D086/D087 SC 503
D086/D087 SC 503
D088/D089 FIERY
D088/D089 FIERY
D088/D089 PAPER CASSETTES
D129/D130 ADD TONER CONDITION
D129/D130 SC 545
D129/D130 SC 545
D129/D130 SC 545
D143/D144 FACSIMILE FEATURES
M020/M021 SC 899

M022/M024/M026/M02 SC 998
8
M022/M024/M026/M02 SC 998
8
M022/M024/M026/M02 SC 998
8
M022/M024/M026/M02 SC 998
8
D027/D029 SC 452
D027/D029 BLOWN FUSE
D027/D029 BLOWN FUSE
Product Family Problem Desc
D027/D029 BLOWN FUSE
D081/D082 SC 308
D120/D121/D122 NUMBER OF RINGS UNTIL CALL IS DETECTED
D143/D144 SC 120
G176/G177 SC 320
G176/G177 SC 320
G176/G177 SC 320
M052/M053/M054 SC 101
M052/M053/M054 SC 101
M052/M053/M054 SC 101
M052/M053/M054 SC 101
B129/B130/B168 RX PROBLEM
D120/D121/D122 SC 873
D120/D121/D122 SC 873
D120/D121/D122 SC 925
D120/D121/D122 SC 925
D081/D082 ADF NOT RECOGNIZED
D084/D085 14-01
D037/D038/D041 FAX FORWARDING QUESTIONS
D023/D025 SC 204
D091/D092 WIM ISSUES
D091/D092 WIM ISSUES
D091/D092 WIM ISSUES
D009/D011/D012/D013 SC 672

D027/D029 SC 672
B140-B143/B163/B228 SC 818
B140-B143/B163/B228 SC 818
B230/B237 SC 290
B230/B237 SC 290
B230/B237 SC 290
B230/B237 SC 290
B230/B237 SC 290
B246/B248/B249 SC 590
Product Family Problem Desc
B246/B248/B249 PARTS
B264/B265 HANDSET MODE DISPLAYED
B264/B265 HANDSET MODE DISPLAYED
B264/B265 HANDSET MODE DISPLAYED
B295/B297 WIM ISSUES
B295/B297 WIM ISSUES
D009/D011/D012/D013 PM COUNTER QUESTIONS

D014/D015 PARTS
D014/D015 FIERY

D023/D025 SC 561
D052/D053/D054 SC 550
D059/D060/D061 PM COUNTER QUESTIONS
D062/D063/D065/D066 OPERATION PANEL, ERRATIC OPERATION

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 SC 997

D062/D063/D065/D066 SC 547

B222/B224/G878 SC 687
B222/B224/G878 SC 548
B222/B224/G878 WIRELESS NOT WORKING
B222/B224/G878 JAM CODE 111
B230/B237 SCAN TO FOLDER

B230/B237 SCAN TO FOLDER


B246/B248/B249 SC 317
B246/B248/B249 JAM CODE 023
B246/B248/B249 PRINT JOB NOT PRINTING
B246/B248/B249 SC 990
B246/B248/B249 SC 672
B246/B248/B249 SC 997
B246/B248/B249 SC 632
Product Family Problem Desc
B246/B248/B249 SC 632
B246/B248/B249 SC 632
B246/B248/B249 SC 819
B246/B248/B249 SC 670
B246/B248/B249 SC 991
D059/D060/D061 SC 990
D059/D060/D061 SC 586
D059/D060/D061 SC 494
D059/D060/D061 SC 495
D059/D060/D061 JAM CODE 071
D059/D060/D061 JAM CODE 146
D059/D060/D061 JAM CODE 410
D059/D060/D061 SC 747
D059/D060/D061 SC 819

D059/D060/D061 SCAN TO FOLDER


D059/D060/D061 SC 991
D059/D060/D061 SC 672
D059/D060/D061 SC 816

D059/D060/D061 SC 997
D059/D060/D061 SC 899
D059/D060/D061 SCAN TO FOLDER

D062/D063/D065/D066 JAM CODE 197

D062/D063/D065/D066 SC 997

D062/D063/D065/D066 SC 819

D062/D063/D065/D066 SC 555

D062/D063/D065/D066 JAM CODE 103

D062/D063/D065/D066 JAM CODE 123


Product Family Problem Desc
D062/D063/D065/D066 JAM CODE 013

D062/D063/D065/D066 SC 991

D062/D063/D065/D066 SC 990

D084/D085 PRINT JOB NOT PRINTING


D104/D106 SC 899
D104/D106 SC 899
D104/D106 ADD TONER CONDITION
D104/D106 SC 997
D104/D106 SC 997

D104/D106 SC 997
D104/D106 SC 997
D111/D142 SC 818
D111/D142 SC 899
D111/D142 SC 990
D111/D142 SC 990
D143/D144 SC 540
D143/D144 SC 540
D143/D144 SC 540
D143/D144 SC 540
D143/D144 SC 899

D143/D144 SC 899
D143/D144 SC 899
D143/D144 SC 819
D143/D144 SC 819
D143/D144 SC 818
D143/D144 SC 816
D143/D144 SC 816
M047 SC 991
B222/B224/G878 JAM CODE 017
B222/B224/G878 JAM CODE 053
Product Family Problem Desc
B222/B224/G878 JAM CODE 192

B222/B224/G878 JAM CODE 193


B222/B224/G878 JAM CODE 062
B222/B224/G878 JAM CODE 001
B222/B224/G878 JAM CODE 057
B222/B224/G878 ADD TONER CONDITION
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SLOW PRINTING
B222/B224/G878 BLANK DISPLAY
B222/B224/G878 BLANK DISPLAY
B222/B224/G878 SC 548
B222/B224/G878 SC 549
B222/B224/G878 SC 672
B222/B224/G878 SC 687
B222/B224/G878 SC 760
B222/B224/G878 SC 819
B222/B224/G878 SC 899
B222/B224/G878 SC 955
B222/B224/G878 SC 990
B222/B224/G878 SC 990
B222/B224/G878 SC 991
B222/B224/G878 SC 991
B222/B224/G878 SC 997

B222/B224/G878 SC 868
B222/B224/G878 BACKGROUND-DIRTY/GRAY
B222/B224/G878 BACKGROUND-DIRTY/GRAY
B222/B224/G878 NOISE
B222/B224/G878 NOISE
B222/B224/G878 NOISE
B230/B237 JAM CODE 009
B230/B237 JAM CODE 017
B230/B237 JAM CODE 001
Product Family Problem Desc
B230/B237 DOG EARS
B230/B237 SC 142
B230/B237 SC 672
B230/B237 SC 687
B230/B237 SC 819

B230/B237 SC 868
B230/B237 SC 880
B230/B237 SC 899
B230/B237 SC 955
B230/B237 SC 990
B230/B237 SC 990
B230/B237 SC 991

B230/B237 SC 868
B230/B237 JAM CODE 139
B230/B237 JAM CODE 145
B230/B237 JAM CODE 145

B230/B237 JAM CODE 145

B230/B237 JAM CODE 134


B230/B237 JAM CODE 134

C272 IC / CHIP BLOWN


D027/D029 SC 816
D027/D029 JAM CODE 001
D027/D029 SC 819
D027/D029 ADD TONER CONDITION
D027/D029 JAM CODE 017
D027/D029 JAM CODE 017
D027/D029 JAM CODE 064
D027/D029 JAM CODE 067
D037/D038/D041 SC 400
D059/D060/D061 JAM CODE 411
Product Family Problem Desc
D062/D063/D065/D066 JAM CODE 053

D062/D063/D065/D066 JAM CODE 197

D062/D063/D065/D066 SCAN TO FOLDER

D062/D063/D065/D066 SCAN TO FOLDER

D062/D063/D065/D066 SC 899

D062/D063/D065/D066 SC 991

D062/D063/D065/D066 SC 997

D078/D079 GBC FIRMWARE & HARDWARE


CONFIGURATIONS
D078/D079 PARTS
D081/D082 GENERAL INFORMATION
D081/D082 SC 404
D081/D082 BLANK IMAGE-PARTIAL/SPORATIC
D081/D082 PARTS
D088/D089 SC 899

D088/D089 PM COUNTER QUESTIONS


D088/D089 PM COUNTER QUESTIONS

D091/D092 JAM CODE 062


D091/D092 JAM CODE 062

D091/D092 JAM CODE 062


D091/D092 ADF NOT RECOGNIZED
D091/D092 FAX FEATURE NOT LOADING
D091/D092 SC 101
D104/D106 SC 990
D104/D106 SC 990
D104/D106 SC 990
Product Family Problem Desc
D104/D106 SC 816

D111/D142 SC 552
D111/D142 SC 552
D111/D142 SC 552
D111/D142 SC 552
D111/D142 SC 312
D111/D142 SC 312
D111/D142 SC 312
D111/D142 SC 312
D111/D142 SC 312
D111/D142 SC 312
D111/D142 SC 142
D111/D142 SC 142
D111/D142 SC 142
D111/D142 SC 142
D120/D121/D122 SC 990
D120/D121/D122 SC 990
D120/D121/D122 SC 990
D120/D121/D122 DOG EARS
D120/D121/D122 STAMP DATA QUESTIONS
D120/D121/D122 SC 900
D120/D121/D122 SC 900
D120/D121/D122 SC 900
D120/D121/D122 STAPLED - PAPER OUT OF POSITION
D129/D130 USER TOOLS
D143/D144 SET DEVELOPER UNIT

D143/D144 SC 544
D143/D144 SC 544
D143/D144 SC 544
D143/D144 SC 544
D143/D144 SC 544
D143/D144 FIERY
D143/D144 FIERY
Product Family Problem Desc
D143/D144 FIERY
D143/D144 FIERY
D143/D144 FIERY
D143/D144 FIERY
M016/M017 SC 688
M022/M024/M026/M02 SC 865
8
M022/M024/M026/M02 SC 865
8
M022/M024/M026/M02 SC 865
8
M065/M066 SC 315
B230/B237 SC 202
B230/B237 SC 202
D023/D025 JAM CODE 017
D023/D025 JAM CODE 001
D023/D025 RX PROBLEM
D023/D025 PC FAXES NOT BEING RECEIVED
D023/D025 PC FAXES NOT BEING RECEIVED
D023/D025 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D023/D025 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D023/D025 WIRELESS NOT WORKING
D023/D025 CANNOT SCAN TO E-MAIL
D023/D025 CANNOT SCAN TO E-MAIL

D027/D029 JAM A
D027/D029 JAM CODE 057
D027/D029 WIRELESS NOT WORKING
D027/D029 WIRELESS NOT WORKING
D027/D029 SCAN TO FOLDER
D027/D029 PRINT JOB NOT PRINTING
D027/D029 PRINT JOB NOT PRINTING
D027/D029 SCAN TO FOLDER
D027/D029 BLANK DISPLAY
Product Family Problem Desc
D027/D029 SC 203
D027/D029 SC 672
D027/D029 SC 687
D027/D029 SC 816
D027/D029 SC 819
D027/D029 SC 990
D027/D029 SC 990
D027/D029 SC 997
D027/D029 SC 997
D027/D029 SC 997
D027/D029 BACKGROUND-DIRTY/GRAY
D027/D029 BACKGROUND-DIRTY/GRAY
D027/D029 NOISE
D027/D029 CANNOT DETECT ORIGINAL
D027/D029 SLOW PRINTING
D104/D106 SC 899
D129/D130 USER TOOLS

D143/D144 SC 681
D143/D144 SC 681
D143/D144 SC 681
D143/D144 SC 681
D143/D144 USER CODE QUESTIONS
D093/D094 SC 870
D111/D142 WIM ISSUES
D111/D142 WIM ISSUES
D115/D116 SUPPLIES
D117/D118 INSTALLATION QUESTIONS
D143/D144 NOISE

M022/M024/M026/M02 SC 312
8
M022/M024/M026/M02 SC 312
8
Product Family Problem Desc
M022/M024/M026/M02 SC 312
8
D062/D063/D065/D066 JAM CODE 012

D091/D092 JAM CODE 001


D104/D106 SC 531
D104/D106 SC 531
D104/D106 SC 531
D143/D144 JAM CODE 105
D143/D144 JAM CODE 105
D143/D144 JAM CODE 105
B064/B065 CANNOT SCAN TO E-MAIL
B132/B200 FIERY

B140-B143/B163/B228 SC 818
B222/B224/G878 SC 553
B222/B224/G878 JAM CODE 201
B222/B224/G878 SC 553
B230/B237 SC 620
B246/B248/B249 PARTS
B246/B248/B249 PARTS
D009/D011/D012/D013 SC 997

D014/D015 JAM CODE 006


D017/D018/D019/D020 PARTS

D023/D025 SC 816
D023/D025 SC 990

D023/D025 SCAN TO FOLDER


D052/D053/D054 SC 920
D052/D053/D054 SMART NET MONITOR

D062/D063/D065/D066 CANNOT PRINT ACROSS NETWORK

D062/D063/D065/D066 CANNOT SCAN TO E-MAIL


Product Family Problem Desc
D078/D079 FIERY
D078/D079 FIERY
D078/D079 JAM CODE 013
D078/D079 FIERY
D081/D082 BLURRED IMAGE
D081/D082 SC 359
D081/D082 SC 573
D129/D130 ERROR MESSAGES
D129/D130 ERRATIC ELECTRICAL PROBLEMS

D143/D144 FIERY
D143/D144 SD CARD QUESTIONS
G150/G151 SC XX
B230/B237 SC 620
B230/B237 SC 620
B230/B237 SC 620
D009/D011/D012/D013 DF JAMS

D023/D025 PRINT JOB NOT PRINTING


D023/D025 PRINT JOB INTERRUPTED

D023/D025 BLANK DISPLAY


D023/D025 BLANK DISPLAY
D023/D025 BLANK DISPLAY
D023/D025 SC 552
D023/D025 SC 555
D023/D025 SC 620

D023/D025 SC 672

D023/D025 SC 687
D023/D025 SC 863
D023/D025 SC 990

D023/D025 SC 997
D023/D025 SC 997
Product Family Problem Desc
D023/D025 JAM CODE 139
D023/D025 JAM CODE 145
D023/D025 JAM CODE 134
D023/D025 USB INSTALLATION

D120/D121/D122 DF JAMS
D129/D130 POSTSCRIPT
D129/D130 POSTSCRIPT
G065 SC 818
G065 SC 818
G065 SC 818
M001 SC 544
M020/M021 SC 997

M075 SC 543
B079/082/135/138/182/ SUPPLIES
183
B222/B224/G878 FAX FEATURE NOT LOADING
D027/D029 SC 144
D086/D087 SC 792
D088/D089 FIERY
D111/D142 RX PROBLEM
D143/D144 SC 792
M052/M053/M054 INSTALLATION QUESTIONS
M052/M053/M054 INSTALLATION QUESTIONS
D111/D142 SCAN TO FOLDER
B079/082/135/138/182/ DEVELOPER ON IMAGE / SPILL
183
D023/D025 JAM CODE 060
D111/D142 FIERY
D129/D130 PRINT OPTION NOT RECOGNIZED
M035/M036 JAM REGISTRATION
B295/B297 JAM CODE 016
B295/B297 JAM CODE 016
Product Family Problem Desc
D009/D011/D012/D013 14-09

D104/D106 SC 672
D129/D130 INSTALLATION QUESTIONS
D143/D144 PM COUNTER QUESTIONS

B246/B248/B249 SC 553
D088/D089 SC 564
D088/D089 SC 564

D088/D089 SC 564
D088/D089 SC 363
D088/D089 SC 363
D088/D089 SC 925
D088/D089 SC 925
D111/D142 SUPPLIES
D111/D142 SUPPLIES
D111/D142 SC 554
D111/D142 SC 554
D111/D142 SC 554
G104 SC 360
M052/M053/M054 JAM CODE 003
M052/M053/M054 JAM CODE 003
D078/D079 THROUGH PUT QUESTIONS
D081/D082 PCU STUCK IN MACHINE
D111/D142 FIERY
D111/D142 CANNOT SCAN TO E-MAIL
D111/D142 JAM BYPASS
D111/D142 JAM BYPASS
D143/D144 PARTS
M052/M053/M054 CSS PROBLEM RDS SYSTEM
B295/B297 NUMBER OF RINGS UNTIL CALL IS DETECTED
D088/D089 14-09
D115/D116 DARK IMAGE
Product Family Problem Desc
D129/D130 PRINT JOB NOT PRINTING

D143/D144 INSTALLATION QUESTIONS


B003/B004/B006/B007 PARTS
B003/B004/B006/B007 PARTS
B003/B004/B006/B007 PARTS
B003/B004/B006/B007 PARTS
B003/B004/B006/B007 PARTS
B003/B004/B006/B007 PARTS
B003/B004/B006/B007 PARTS
B003/B004/B006/B007 PARTS
B003/B004/B006/B007 PARTS
B003/B004/B006/B007 PARTS
B003/B004/B006/B007 PARTS
B003/B004/B006/B007 PARTS
B064/B065 PARTS
B147/B149/B190 SMTP
B222/B224/G878 PARTS
B222/B224/G878 PARTS
B222/B224/G878 PARTS
B222/B224/G878 PARTS
B222/B224/G878 PARTS
B222/B224/G878 PARTS
B246/B248/B249 PUNCH HOLE POSITION
C231/C237/C238/C248 PARTS
C275 JAM B
D009/D011/D012/D013 CONTROLLER CONFIG/INSTALL

D017/D018/D019/D020 SD CARD QUESTIONS

D023/D025 SC 816
D023/D025 SC 819

D037/D038/D041 SC 819
Product Family Problem Desc
D059/D060/D061 THROUGH PUT QUESTIONS
D059/D060/D061 JAM REGISTRATION
D062/D063/D065/D066 SC 995

D062/D063/D065/D066 LIGHT/FADED IMAGE

D081/D082 SC 836
D081/D082 FAX LIGHT IS RED
D081/D082 SP MODES DISPLAY IN JAPANESE
D081/D082 PARTS
D081/D082 14-01
D081/D082 SP MODES
D104/D106 SC 899
D111/D142 SC 899

D129/D130 DOG EARS


D143/D144 SC 573
D143/D144 SC 573
D143/D144 SC 573
D143/D144 SC 573
G152 SC XX
D023/D025 LINES BLACK / LEAD TO TRAIL
D023/D025 BACKGROUND-DIRTY/GRAY
D023/D025 CANNOT DETECT ORIGINAL
D023/D025 ADF NOT RECOGNIZED
D023/D025 ADF NOT RECOGNIZED
D023/D025 SLOW PRINTING
D037/D038/D041 SC 552
D037/D038/D041 SC 555
D037/D038/D041 SC 990
D037/D038/D041 JAM CODE 001
D037/D038/D041 JAM CODE 001
D037/D038/D041 JAM CODE 240
D037/D038/D041 JAM CODE 240
Product Family Problem Desc
D037/D038/D041 JAM CODE 244

D037/D038/D041 JAM CODE 244

D037/D038/D041 JAM CODE 244

D037/D038/D041 JAM CODE 245

D037/D038/D041 JAM CODE 245


D037/D038/D041 JAM CODE 245

D037/D038/D041 SCAN TO FOLDER


D037/D038/D041 SLOW PRINTING
D037/D038/D041 SC 990
D037/D038/D041 SC 817
D037/D038/D041 BLANK DISPLAY
D081/D082 SC 142
D081/D082 SC 360
D081/D082 JAM CODE 064
D081/D082 SC 670
D081/D082 SCAN TO FOLDER
D081/D082 SCAN TO FOLDER
D081/D082 SCAN TO FOLDER
D081/D082 SC 991
D081/D082 SC 687
D081/D082 SC 899
D081/D082 SC 990
D086/D087 COLORS MISALIGNED
D091/D092 CSS PROBLEM RDS SYSTEM
D104/D106 JAM CODE 253
D104/D106 SC 819
D104/D106 SC 819
D104/D106 SC 819
D104/D106 SC 819
D104/D106 SC 997
Product Family Problem Desc
D104/D106 SC 991
D104/D106 SC 991
D104/D106 SC 991
D104/D106 JAM CODE 001
D104/D106 JAM CODE 001
D104/D106 JAM CODE 240
D104/D106 JAM CODE 240
D104/D106 JAM CODE 244
D104/D106 JAM CODE 244
D104/D106 JAM CODE 244

D104/D106 JAM CODE 245

D104/D106 JAM CODE 245


D104/D106 JAM CODE 245

D111/D142 SC 819
D111/D142 SC 819
D111/D142 SC 819
D111/D142 SC 724
D111/D142 SC 724
D117/D118 SC 672
D117/D118 SC 672
D117/D118 SC 672
D117/D118 SC 672
D117/D118 SC 672
D117/D118 SC 819
D117/D118 SC 819
D117/D118 SC 819
D117/D118 SC 819
D117/D118 JAM CODE 019
D117/D118 JAM CODE 019
D117/D118 JAM CODE 019
D117/D118 SC 899
D117/D118 SC 899
Product Family Problem Desc
D117/D118 SC 899
D117/D118 SC 899
D117/D118 SC 816
D117/D118 SC 816
D117/D118 SC 816
D117/D118 SC 899
D120/D121/D122 JAM CODE 012
D120/D121/D122 JAM CODE 012
D120/D121/D122 JAM CODE 012
D120/D121/D122 CANNOT PRINT ACROSS NETWORK
D129/D130 SC 878
D143/D144 SC 230
D143/D144 SC 230
G188/G189 SC 991
G188/G189 SC 816
G188/G189 SC 816
G188/G189 SC 816

G188/G189 SC 990

G188/G189 SC 995
G188/G189 SC 819
G188/G189 JAM CODE 017
G188/G189 JAM CODE 017
G188/G189 JAM CODE 017
G188/G189 SC 548
G188/G189 JAM CODE 001
G188/G189 JAM CODE 001
G188/G189 JAM CODE 001
D009/D011/D012/D013 JAM CODE 102

M020/M021 SC 542
M020/M021 SC 542
M022/M024/M026/M02 SC 220
8
Product Family Problem Desc
C229/C233/C239 PARTS
D014/D015 SC 687
D014/D015 PARTS
D014/D015 SC 687
D062/D063/D065/D066 SMTP

D081/D082 LINES WHITE OP TO NON OP


D081/D082 SC 363
D081/D082 MULTI SHEET FEED
D081/D082 SC 863
D091/D092 MEMORY QUESTIONS
D104/D106 SC 865
D111/D142 FIERY
D120/D121/D122 SCANNER CONFIGURATION
D120/D121/D122 SC 672
D120/D121/D122 SC 672
D120/D121/D122 SC 672
D129/D130 NO TX/RX
D129/D130 DEAD MACHINE, NO OPERATION
D143/D144 SC 544
D143/D144 CANNOT PRINT ACROSS NETWORK
G157 PASSWORDS
G186 FUSER OVERHEAT, NO SERVICE CODE
M052/M053/M054 WIRELESS NOT WORKING
M052/M053/M054 WIRELESS NOT WORKING
M065/M066 SC 360
B286/B289 @ REMOTE
D027/D029 PRINT JOB NOT PRINTING
D081/D082 JAM CODE 066
D086/D087 SC 995
D111/D142 SC 538
D111/D142 SC 538
D111/D142 NUMBER OF RINGS UNTIL CALL IS DETECTED
D120/D121/D122 PLEASE WAIT FUSER UP TO TEMP
Product Family Problem Desc
D129/D130 SC 860
D129/D130 SC 860
D129/D130 SC 860
M065/M066 PRINT JOB NOT PRINTING
B222/B224/G878 JAM CODE 019
B230/B237 JAM CODE 018
D117/D118 USER TOOLS
D120/D121/D122 SC 818
D129/D130 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D023/D025 SC 995
D143/D144 SC 554
D143/D144 SC 554
D143/D144 SC 554
D143/D144 SC 554
D143/D144 SC 554
B222/B224/G878 PRINT OPTION NOT RECOGNIZED
D084/D085 SC 552
D084/D085 SC 552
D084/D085 SC 552
D129/D130 SC 720
D129/D130 SC 720
G133 COLORS MISALIGNED
M020/M021 SC 790
M052/M053/M054 BACKGROUND-DIRTY/GRAY
M052/M053/M054 BACKGROUND-DIRTY/GRAY
B178/B180/B202 FUSING SET SIGNAL DISPLAYED
D093/D094 SC 547
D093/D094 SC 547
D111/D142 WIM ISSUES
D143/D144 FAX FORWARDING QUESTIONS
D143/D144 15-01
G152 E 239
D143/D144 SC 720
Product Family Problem Desc
D143/D144 SC 720
D143/D144 SC 720
M022/M024/M026/M02 SKEW DF
8
B147/B149/B190 SC 376
B147/B149/B190 SC 376
D027/D029 BLANK DISPLAY
D078/D079 FIERY

D037/D038/D041 JAM CODE 253


D143/D144 JAM BYPASS
M022/M024/M026/M02 SMTP
8
D014/D015 SC 488

D027/D029 SC 548
D086/D087 FIERY
D027/D029 SC 204
D088/D089 WIM ISSUES
D129/D130 SC 670
D129/D130 SC 670
D129/D130 SC 670
M020/M021 SC 545
M020/M021 SC 545
M020/M021 SC 545
M020/M021 SC 545
B178/B180/B202 CANNOT ENTER SP MODES
D017/D018/D019/D020 DEAD MACHINE, NO OPERATION

B222/B224/G878 PARTS
B286/B289 SUPPLY YIELD
D009/D011/D012/D013 DJ 05

D009/D011/D012/D013 SC 672

D014/D015 PARTS
Product Family Problem Desc
D014/D015 PARTS
D017/D018/D019/D020 E 44

D017/D018/D019/D020 E 44

D023/D025 PARTS
D052/D053/D054 PARTS
D052/D053/D054 0-82
D052/D053/D054 ADDRESS BOOK ERRORS
D052/D053/D054 MEMORY QUESTIONS
D052/D053/D054 PARTS
D052/D053/D054 PARTS
D059/D060/D061 SPECIFICATIONS
D062/D063/D065/D066 USB SCANNING

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 SC 230

D081/D082 PARTS

D081/D082 2-Jun
D081/D082 SP MODES
D081/D082 CANNOT SCAN TO E-MAIL

D081/D082 PARTS
D081/D082 TWAIN SCANNING
D081/D082 PARTS
D081/D082 PARTS
D091/D092 JAM CODE 101
D111/D142 SCANNER CONFIGURATION
D111/D142 SC 569
D111/D142 SC 569
Product Family Problem Desc
D111/D142 SC 569
D117/D118 SC 610
D127/D128 SC 901
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 SC 878
D143/D144 SC 672
D143/D144 SC 672
D143/D144 SC 672
G150/G151 SC XX
G152 SC XX
H306/H310/H311 IMAGE DOES NOT ROTATE
M052/M053/M054 PARTS
M065/M066 SET DEVELOPER UNIT
M020/M021 JAM CODE 057
M020/M021 JAM CODE 057
M022/M024/M026/M02 WIM ISSUES
8
D143/D144 SC 998
D143/D144 SC 998
D143/D144 SC 998
Product Family Problem Desc
M052/M053/M054 SC 545
M052/M053/M054 SC 545
M052/M053/M054 SC 545
M052/M053/M054 SC 860
M052/M053/M054 SC 860
M052/M053/M054 MIXED ORIGINALS NOT WORKING
D104/D106 LIGHT/FADED IMAGE
M065/M066 SUPPLIES
D023/D025 E 49

D023/D025 E 49
D062/D063/D065/D066 SC 501

D086/D087 SPOTS-BLACK
D127/D128 PARTS
D120/D121/D122 SC 720
D120/D121/D122 SC 720
D120/D121/D122 SC 142
D120/D121/D122 SC 142
D120/D121/D122 SC 142
D120/D121/D122 SC 142
D120/D121/D122 SC 142
D120/D121/D122 SC 142
B230/B237 SC 681
D129/D130 JAM CODE 102
M052/M053/M054 DJ 04

M052/M053/M054 DJ 04
M065/M066 USER CODE QUESTIONS
D088/D089 JITTER/BANDING
D111/D142 SC 554
D143/D144 SCANNER FUNCTIONS
A283/A284 PARTS
A292/A293/B098 SUPPLIES
B132/B200 PARTS
Product Family Problem Desc
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 OPERATION SWITCH DOES NOT TURN OFF
MACHINE
B178/B180/B202 SC 995
B230/B237 BLANK DISPLAY
B230/B237 BLANK DISPLAY
B246/B248/B249 @ REMOTE
C262/C265 PARTS
D014/D015 SC 534

D023/D025 ECM CAN NOT ADJUST BAUD RATE


D059/D060/D061 JAM CODE 073
D059/D060/D061 JAM CODE 073
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 CANNOT DETECT ORIGINAL

D081/D082 LINES WHITE / LEAD TO TRAIL


D081/D082 PARTS
D081/D082 JAM CODE 099
D081/D082 SC 899
D084/D085 SC 819
D091/D092 JAM CODE 100
D091/D092 ERRATIC ELECTRICAL PROBLEMS
D093/D094 SC 860
D111/D142 PARTS
D117/D118 SC 315
D117/D118 SC 315
D117/D118 SC 315
G130/G131 SC 542
G130/G131 SP MODES
G148 JAM CODE 008
M022/M024/M026/M02 SC 502
8
Product Family Problem Desc
D120/D121/D122 SC 230
D129/D130 E 52
M052/M053/M054 REPORTS ON/OFF
D067/D068/D069/D072 SC 302

D111/D142 SC 561
B121/B122/B123 SC 120
D067/D068/D069/D072 ADDRESS BOOK

D129/D130 SC 541
B121/B122/B123 SC 120
B121/B122/B123 SC 120
B121/B122/B123 SC 120
B121/B122/B123 SC 120
B230/B237 SC 555
D017/D018/D019/D020 SC 991

D111/D142 CANNOT ENTER SP MODES


M002/M003/M004 GENERAL INFORMATION
B003/B004/B006/B007 SC 101
B003/B004/B006/B007 SC 101
B003/B004/B006/B007 SC 101
B140-B143/B163/B228 SPECIFICATIONS
B140-B143/B163/B228 SPECIFICATIONS

B147/B149/B190 BLANK IMAGE-ENTIRE PAGE


B147/B149/B190 PARTS
C262/C265 JAM B
D111/D142 SC 554

D111/D142 SC 544

D111/D142 SC 564

D111/D142 SC 574
Product Family Problem Desc
D014/D015 PARTS
D052/D053/D054 JAM CODE 142
D052/D053/D054 PARTS
D052/D053/D054 PARTS
D059/D060/D061 USER TOOLS
D062/D063/D065/D066 PARTS

D062/D063/D065/D066 RESET TANDAM TRAY DISPLAYED

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 FIRMWARE LOADING ISSUES

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 PARTS

D062/D063/D065/D066 JAM CODE 111

D067/D068/D069/D072 SC 870

D067/D068/D069/D072 SC 870

D067/D068/D069/D072 SC 870

D067/D068/D069/D072 SC 870

D078/D079 SPOTS-BLACK
D078/D079 SPOTS-BLACK
D081/D082 PARTS
D081/D082 PARTS
D081/D082 PARTS
D081/D082 PARTS
D081/D082 DOG EARS
D081/D082 SC 439
D081/D082 DRIVERS
Product Family Problem Desc
D081/D082 USB SCANNING
D081/D082 DARK IMAGE
D081/D082 JITTER/BANDING
D081/D082 SC 445
D081/D082 PARTS
D081/D082 PARTS
D081/D082 SC 402

D104/D106 SC 796
D131/D132/D133 SC 672
D131/D132/D133 SC 672
D143/D144 SC 550
G060/G080/G082 PARTS
G060/G080/G082 PARTS
G060/G080/G082 SC 230
G148 LIGHT/FADED IMAGE
M002/M003/M004 CAN NOT ACCESS WEB PAGE
M002/M003/M004 SC 320

M065/M066 BLANK DISPLAY


B230/B237 SC 565
D062/D063/D065/D066 SC 345

D081/D082 LIGHT/FADED IMAGE


D081/D082 LIGHT/FADED IMAGE
D081/D082 SP MODES
D081/D082 LIGHT/FADED IMAGE
D084/D085 JAM CODE 025
D143/D144 SC 544

D143/D144 SC 554

D143/D144 SC 564

D143/D144 SC 574
Product Family Problem Desc
D046/D049 NOISE
D131/D132/D133 INSTALLATION QUESTIONS
D059/D060/D061 INSTALLATION QUESTIONS
D081/D082 CLOSE FINISHER DOOR
D091/D092 USB INSTALLATION
B064/B065 SP MODES DISPLAY IN JAPANESE
D059/D060/D061 IMAGE SHIFTING
D059/D060/D061 IMAGE SHIFTING

D081/D082 INSTALLATION QUESTIONS


D084/D085 PARTS
D131/D132/D133 SC 540
D131/D132/D133 SC 540
D143/D144 SC 992
D154/D155 JAVA INSTALLATION

D093/D094 IMAGE SHIFTING


D093/D094 IMAGE SHIFTING
D093/D094 IMAGE SHIFTING
D093/D094 IMAGE SHIFTING
D131/D132/D133 SC 530
D059/D060/D061 WASTE TONER FULL DISPLAYED
M052/M053/M054 SC 521
C229/C233/C239 PARTS
C262/C265 PLEASE WAIT - NO FUSER LAMPS
D131/132/D133 CANNOT ENTER SP MODES
D131/D132/D133 PUNCH WASTE FULL DISPLAY

D059/D060/D061 SPECIFICATIONS
D081/D082 TOUCH SCREEN CALIBRATION
M002/M003/M004 SPECIFICATIONS
B286/B289 COPYING IS DISPLAYED - NO OPERATION
D131/132/D133 SC 636
D131/D132/D133 USB INSTALLATION
D059/D060/D061 POORLY STAPLED OR JOGGED SETS
Product Family Problem Desc
M065/M066 LIGHT/FADED IMAGE
D129/D130 SC 610
D143/D144 POSTSCRIPT

D117/D118 INSTALLATION QUESTIONS


D131/D132/D133 How to set the number of rings before the fax
answers
D131/D132/D133 LINES WHEN COPYING THROUGH DF
D131/D132/D133 Print speed difference between odd page
duplex job VS even page duplex Job
D131/D132/D133 Machine not printing

D131/D132/D133 How to disable @Remote alarms.


D131/D132/D133 HOW TO TURN OFF A DOUBLE CLICK FOR
11X17
D131/D132/D133 WANTS FAX TO PICK UP AFTER 6 RINGS

D131/D132/D133 SC 202
D131/D132/D133 SC 899
D131/D132/D133 LINE WHEN YOU USE ADF TOP

D131/D132/D133 MPC4502/PROBLEMS PRINTING


D131/D132/D133 SC878-01 AND SC860
D131/D132/D133 sc 542-02
D131/D132/D133 SC 545
D131/D132/D133 web end warning not displayed
D131/D132/D133 sc 866
D131/D132/D133 UPLOAD ADDRESS BOOK
D131/D132/D133 COMMINICATION LOG IS FULL
D131/D132/D133 print scan missing.
D131/D132/D133 IP ADDRESS SHOWING ON CONFIG PAGE AS
11.22.33.44
Product Family Problem Desc
D131/D132/D133 FAX RING ISSUE

D131/D132/D133 SC 204
D131/D132/D133 bates stamping mp c6502

D131/D132/D133 CONNECTION FAILS WHEN SETTING UP


REMOTE FAX SYSTEM WITH MP6002 AS
MASTER & 2 MP5502 AS REMOTE MFP's

D131/D132/D133 Tandem tray says A4 instead of letter.


D131/D132/D133 ALERT LIGHT ON, CANT ENTER SP MODE
D131/D132/D133 HAVING ISSUES FAXING OUT WHEN USING
MEMORY TRANS
D131/D132/D133 SCAN/PRINT OPTION NOT SHOWING UP IN OP
PANEL
D131/D132/D133 sc 901

D131/D132/D133 Sc code 899 printing for web pages

D131/D132/D133 sc 320
D131/D132/D133 sc 547 - mp9001
D131/D132/D133 SC 204
D129/D130 SC 899 CODE

D129/D130 HT limit adding address book entries

D129/D130 Missing file transfer and interface settings tabs


under user tools>system settings.
Product Family Problem Desc
D129/D130 Message SD card for restoration is required.
HT restore encryption key.

D129/D130 msg: "SRAM has been formatted" shown in


lower left corner of display screen
D129/D130 Fax issue set file type for fax forward to folder

D129/D130 No printer/scanner option after firmware


upgrade
D129/D130 He enters IP address in user tools and it will
not stay so it cannot be pinged printer.

D129/D130 SC860 SC925 SC872 SC873 SC870-08


D129/D130 can not see scanner option
D129/D130 MP4002SP - UI says restart processing.
D129/D130 How to disable @Remote alarms.
D129/D130 SC 202
Product Family Problem Desc
D129/D130 when printing with microsoft word 2007using
a pcl6 watermarks are missing
D129/D130 REPLACED CLEANING WEB

D129/D130 sc 620
D129/D130 Lead edge off by 2.5 to 3 mm
D129/D130 SC 324
D129/D130 MP4001G - SC533
D129/D130 NEEDS TO CALIBRATE THE TOUCH SCREEN

D129/D130 REPLACE FUSING UNIT & cLEANING UNIT


D129/D130 SC 866
D129/D130 PAPER WILL NOT EXIT INTO INTERNAL TRAY
D129/D130 sc 672

D129/D130 How to replace LCDC board on MP4002


MP5002 series
Product Family Problem Desc
D135/D136 DATA OVERWRITE SECURITY UNIT TYPE H
Installation

D135/D136 Setting "Independent cartridge" message to off


Product Family Problem Desc
D135/D136 Equitrac installation

D135/D136 SC270

D135/D136 SP settings to enable Fiery controller

D135/D136 SC860 SC925 SC872 SC873 SC870-08


D135/D136 Need customer wants pop up authentication in
the print driver
D135/D136 Fiery Invalid engine configuration message at
install

D135/D136 Data Encryption Installation


Product Family Problem Desc
D135/D136 Invalid engine configuration

D135/D136 Incompatable USB device msg.


D135/D136 Setting to single click 11 x 1 7

D135/D136 J168

D135/D136 C5100 - SC870-11

D135/D136 Kerberos Authentication


D135/D136 J168 any time punch unit is used

D135/D136 Tandem tray not lifting

D135/D136 SC516-002 J097 from any of the paper trays.

D135/D136 Problem waking the machine from sleep


mode.

D135/D136 SC452
Product Family Problem Desc
D135/D136 E22b new install invalid engine configuration

D135/D136 Failed OCR set up

D135/D136 SC381-02
D135/D136 Unable to print to doc server sub folders when
using fiery print driver

D135/D136 J184

D135/D136 Printing blank pages using mail merge with GW


controller
D135/D136 J003
D135/D136 Pro C5100 J025 when duplexing
D135/D136 SC525-02: Drawer Unit Handle Sensor error

D135/D136 Pro C5100s is waste toner bottle a supply item

D135/D136 SC555 Heater 2


Product Family Problem Desc
D135/D136 SC899

D135/D136 SC187-00
D135/D136 SC720-51

D135/D136 SC870-11

D135/D136 Can labels be used as throughput?

D135/D136 Shift sorting.


Product Family Problem Desc
D135/D136 E-22B page orientation changes to SEF when
printing to bypass with PCL driver

D135/D136 DOSS INSTALLATION PROCEDURE


Product Family Problem Desc
D135/D136 SC626-01 SC525
D135/D136 Mismatch messages when print jobs are sent

D135/D136 Out of paper or toner message at driver

D135/D136 3 hole punch not working when printing

D135/D136 Tandem tray error messages


D135/D136 Extended Features button not showing up

D135/D136 SC670
D135/D136 What File Formats Can You Print From Using
USB or SD Card
D135/D136 Can machine do full bleed

D135/D136 How to change separator page script

D135/D136 Joggers not jogging the sheets correctly


D135/D136 CUSTOMER WANTS TO HAVE SCAN
DESTINATION AND INFO NOT TO RESET AFTER
SENDING
Disclaimer: The solutions listed below have not been approved by engineering. These are
suggestions made by the Technology Support Services Center as a result of the problem Run Date:
descriptions called into the Hotline. 4/13/2017
Solution Text Updated
[dead machine, no display or fans] - power supply 04/04/08
[SC81] - clean and lubricate jogger assembly 04/04/08
[sorter and DF are not recognized] - operation panel 04/04/08

[fuse 101 opens on main power supply] - replace Tand S assembly and power pack as a set 04/04/08
[dead machine with DF indicator arrow on] - fuse 1 0 0, 5 volt main power supply 04/04/08
[erratic electrical problems] - main board 04/04/08
[erratic electrical problems] - pinched wire 04/04/08
[erratic scanner movement] - main DC power supply 04/04/08
[blurry image] - scanner motor and pulley gear 04/04/08
[fuser offsetting] - toner 04/04/08
[banding - lead and/or trail edge] - registration roller springs 04/04/08
[banding - lead and/or trail edge] - TandS corona unit 04/04/08
[white lines - lead/trail edge] - rotate exposure lamp reflector clockwise 04/04/08
[registration off - side to side] - adjust lens as per field service manual 04/04/08
[skewed copies] - replace transfer corona guide mylar 04/04/08
[toner spilling] - replace exhaust blower motor 04/04/08
[E12] - lens drive motor 04/04/08
[blank image] - developer motor 04/04/08
[blank image] - TandS power pack 04/04/08
[tray will not drive up] - bypass door interfering with lift sensor 04/04/08
[DF60 multi sheet feeding] - new mylars and separation belts 04/04/08
[no APS from the glass platen mode] - connector at DF position sensor 04/04/08
[fuse 802 open] - paper near end sensor came out of bracket shorted to frame 04/04/08
[copying is displayed - no operation] - add ground wire to pickoff pawl shaft as per tsb-39 04/04/08
[copying is displayed - no operation] - check wiring by developer and by pass motors - wears into harness 04/04/08

[IC408 smokes on paper feed board and service code 5 0 2] - replace lift motor 04/04/08
[blank image] - charge power pack 04/04/08
[blank image] - Incorrect supplies installed 04/04/08
[blank image] - main board 04/04/08
[blank image] - replace erase lamp unit 04/04/08
Solution Text Updated
[only on 11 by 17 trail edge blur for 1 inch] - reflector assembly loose on non operator side 04/04/08
[black/dark image] - AC drive board 04/04/08
[black/dark image] - reconnected transport ground 04/04/08
[erase lamp pattern, burned on drum] - rom A 0 9 6 5 1 5 1 B and A 0 9 6 5 1 5 3 B 04/04/08
[over toning] - main control board 04/04/08
[skew, optical] - alignment procedure in scanner wire replacement 04/04/08
[skew, optical] - second mirror out of holder 04/04/08
[medaka] - install new lower drum unit-refer to tsb 006 04/04/08
[Z fold - registration roller] - replace duplex feed roller shaft 04/04/08
[Z fold - registration roller] - replace duplex transport clutch 04/04/08
[Z fold - registration roller] - replace feed clutch 04/04/08
[jam A, is indicated, will not clear] - paper feed board 04/04/08
[LCT will not raise] - CN1 17 and 1 18 loose 04/04/08
[left side pushing paper to the right with paper still presen] - replace right side paper end sensor 04/04/08

[SC126 high scanner speed] - replace the optics control board 04/04/08
[SC144 third scanner home position sensor abnormal] - wire harness to third scanner home position 04/04/08
sensor
[SC357] - main control board 04/04/08
[SC546] - replace optics control board 04/04/08
[SC602] - replace high voltage supply board 04/04/08
[SC703] - adjust DF motor speeds 04/04/08
[SC900] - replace fuse 8 0 4, DC power supply 04/04/08
[SC901] - replace touch screen 04/04/08
operation panel defective 04/04/08
[blank image] - replace corona wire/blocks 04/04/08
[blurry image] - change ID sensor bias from 0 to 1 04/04/08
[blurry image] - check paper condition 04/04/08
[EB] - sheet feeder interlock open 04/04/08
[DF not recognized] - set dip switch 1 0 1 - 1 04/04/08
[ACC results in poor color balance] - perform normal color balance procedure 04/04/08
[ACC results in poor color balance] - reset to factory gammas SP 5 - 6 1 0 - 4 04/04/08
[machine stops in the middle of run and idles] - machine is adding toner, normal operation 04/04/08
[dead machine] - replace operation panel 04/04/08
[displays please wait, fiery only] - stretch spring in fuse on fiery interface PCB 04/04/08
Solution Text Updated
[display does not indicate insert key counter] - set restrict color modes in user tools-press clear modes 04/04/08
993 clear/stop key
[tray 1 and 2 display metric sizes] - set SP4 special features, length unit. power off then on 04/04/08
[operation panel locked up] - replace operation panel 04/04/08
[touch screen cannot be calibrated properly] - press interrupt; hold down clear/stop; touch corners; press 04/04/08
enter key to save setting-last step is in the manual only
[touch screen cannot be calibrated properly] - replace operation panel 04/04/08
[VD and VL data is not within specification] - perform RAM clear 04/04/08

[VD and VL data is not within specification] - replace the laser unit 04/04/08

[VD and VL data is not within specification] - replace the main board 04/04/08

[VL targets are out of specification] - clear memory 04/04/08

[VL targets are out of specification] - replace ID sensor 04/04/08

[sorting erratic] - replace sorter main board 04/04/08


[background - yellow] - replace developer unit assembly 04/04/08
[background - dusting] - replace drum 04/04/08
[background - fiery only] - wall outlet not grounded 04/04/08
[blank image] - drum ground 04/04/08
[blank image - no image just a solid copy of chosen color] - replace charge corona wire 04/04/08
[blurry image] - redo color balance 04/04/08
[blurry image] - reform transfer belt release cam 04/04/08
[yellow copy, last six inches] - transfer belt cleaning blade solenoid stuck 04/04/08
[yellow is only color transferred after several inches] - transfer belt cleaning blade solenoid stuck in on 04/04/08
position
[misaligned colors] - replace development unit 04/04/08
[misaligned colors] - timing pulley set screws loose, AB0 3 0 4 4 3 04/04/08
[misalignment of colors operator to non operator] - replace laser unit 04/04/08
[misalignment of colors lead to trail] - adjust tension on transfer belt timing belt, TSB-006 04/04/08
[misalignment of colors lead to trail] - replace mag roller 04/04/08
[misalignment of colors lead to trail] - replace transfer belt driven roller with new style-TSB-024, 04/04/08
A1096062
[misalignment of colors lead to trail] - replaced transfer belt drive clutch 04/04/08
[misalignment of colors lead to trail] - re-seat all connectors on main PCB and interface bds. 04/04/08
Solution Text Updated
[misalignment of colors lead to trail] - scanner control board 04/04/08
[misalignment of colors lead to trail] - TSB - 011 04/04/08
[dark copies, high toner density] - replaced drum potential sensor 04/04/08
[moire pattern] - follow procedure on page 9 , 5 of operator guide 04/04/08
[digitizing] - replace exposure lamp 04/04/08
[ghost image] - development sleeve mag roller 04/04/08
[offsetting, ghosting] - replace transfer belt assembly 04/04/08
[offsetting, ghosting] - replace transfer belt cleaning unit 04/04/08
[firefly spots, circular void areas] - refer to TSB 005, forced carrier consumption procedure 04/04/08
[banding - fixed area from the lead edge] - clean or replace cyan developer bearings 04/04/08
[banding - lead and/or trail edge] - disconnect PTL lamp 04/04/08
[banding - lead and/or trail edge] - install ball bearing as per TSB 52 0 6- 012 04/04/08
[banding - lead and/or trail edge] - install old style PTL lamp and replace drum 04/04/08
[banding - fixed area from the lead edge] - refer to TSB 12 04/04/08
[banding - lead and/or trail edge] - refer to TSB 12 04/04/08
[banding - magenta; operator to non operator] - replace magenta development sleeve 04/04/08
[banding - lead and/or trail edge] - scanner control board 04/04/08
[banding, lead to trail; in mid tone areas; all colors] - dirty optics 04/04/08
[lines, lead to trail edge] - replace all lube bars 04/04/08
[lines - back of image] - replace transfer roller cleaning blade 04/04/08
[spots on image] - cleaning entrance seal solenoid binding 04/04/08
[firefly spots, circular void areas] - install rubber seals on paddle roller (AA15-2322) 04/04/08
[firefly spots, circular void areas] - refer to TSB 005, forced carrier consumption procedure 04/04/08
[firefly spots, circular void areas] - reinstall E type developer and D type toner 04/04/08
[density, uneven operator to non operator] - replaced laser diode unit 04/04/08
[noise - polygon mirror] - replace polygon mirror motor 04/04/08
[noise - transfer belt motor] - replace transfer belt drive PCB 04/04/08
[noise - transfer belt motor] - replace transfer belt motor 04/04/08
[toner is dropping on copies] - check transfer belt cleaning unit entrance seal and solinoi 04/04/08
[false jam C] - replace fusing exit sensor 04/04/08
[SC107] - optics cooling fan filter clogged, optics cavity overheating 04/04/08
[SC173 lamp regulator error] - scanner control board 04/04/08
[SC191] - contact TSM for confidential ram reset procedure 04/04/08
[SC191] - IPU interface board 04/04/08
Solution Text Updated
[SC191] - scanner control board 04/04/08
[SC191 bar code scanning error] - clear memory procedure, confidential only for TSM 04/04/08
[SC191 bar code scanning error] - scanner control board 04/04/08
[SC322] - replace polygon motor - AX060148 04/04/08
[SC322] - replaced laser synchronizing detector board 04/04/08
[SC341] - replace black cyan developer unit 04/04/08
[SC345] - oil end sensor connector on backwards 04/04/08
[SC345] - oil end sensor or wireing 04/04/08
[SC345 cyan sleeve motor lock] - interface board 2 04/04/08
[SC353] - replace mylar on paddle roller(A109-3174) 04/04/08
[SC377] - clear memory procedure, confidential only for TSM 04/04/08
[SC380] - replace potential sensor 04/04/08
[SC380] - replaced main board 04/04/08
[SC380] - replaced main board roms 04/04/08
[SC380] - replaced the development drive gear AB 0 1, 7 3 0 9 04/04/08
[SC381] - loose connector at CN5 0 7 on main board 04/04/08
[SC405] - replace main board 04/04/08
[SC405] - transfer belt drive bd. defective 04/04/08
[SC405] - transfer belt positon clutch 04/04/08
[SC405 transfer belt position abnormal] - replace the main board 04/04/08
[SC405 transfer belt position abnormal] - transfer belt positon clutch 04/04/08
[SC406] - transfer roller position clutch 04/04/08
[SC406 transfer roller position abnormal] - transfer roller position clutch 04/04/08
[SC500] - oil end sensor connector on backwards 04/04/08
[SC500] - oil end sensor, or connector disconnected or backwards 04/04/08
[SC900] - replace black total counter 04/04/08
[background - overtoning] - replace I D sensor A1285222 04/04/08
[blurry image] - reduce cleaning blade pressure 04/04/08
[noise - cleaning unit] - see technical service bulletinn 027 04/04/08
[cannot detect original] - DF board 04/04/08
[cannot detect original] - rom upgrade - D revision or higher 04/04/08
[false clear original] - room lighting to bright 04/04/08
[false add toner indication] - development unit 04/04/08
[false add toner indication] - IOU 04/04/08
Solution Text Updated
[false add toner indication] - toner end sensor A W 3 1 0 0 0 2 04/04/08
[no power] - PSU 04/04/08
[OP-PORT flickering during copy,recieve orprint modes] - replace charger corona assy or end block 04/04/08

[transmit black lines] - replace SBU 04/04/08

[background - non-image areas] - development bias contact 04/04/08


[black/dark image] - Master Unit 04/04/08
[black/dark image] - POWER PACK 04/04/08
[image fades to black] - power pack 04/04/08
[ghost image] - master unit 04/04/08
[white lines] - cleaned corona wire 04/04/08
[image density - light] - development unit 04/04/08
[black lines - horizontal] - master unit 04/04/08
[black/dark spots] - master 04/04/08
[noise - not in standby] - check belts 04/04/08
[set full print error] - replace printer interface 04/04/08
[user tools - programming and use] - program defaults 04/04/08
[DF multi sheet feeding] - change paper 04/04/08
[double count does not work with key counter] - upgrade SCU roms to version D or higher-PN- AF400ES 04/04/08
for D
Can not find 11x17 Double count, Special SP modes 5-104 04/04/08
[accessories not recognized] - accepts PS2 80 and PS2 90 only, will not accept PS2 70 04/04/08

[add toner condition constant displayed] - developer unit harness connector wiring damaged 04/04/08
[add toner condition constant displayed] - replace developer 04/04/08
[add toner condition constant displayed] - replace toner bottle 04/04/08
[add toner condition constant displayed] - replace toner bottle drive motor, part number A1 3 4 3 1 6 2 04/04/08

[APS 8.5 by 11, image rotates and feeds out of LCT 11 by 8.5] - normal operation when selecting more 04/04/08
than 6 copies
[APS rotates 8.5 by 11 and chooses L C T] - set SP 5 9 0 3 to 999 04/04/08
[fuse 103] - relay clutch stop missing-clutch pulled harness out 04/04/08
[fuse 103] - relay clutch wiring shorted 04/04/08
[fuse 103] - replace PSU 04/04/08
[fuse 104] - controls 24 volts to CN123 pins 7,8, and 9 DC power supply for accessories 04/04/08
Solution Text Updated
[fuse 104] - replace M2 - shift tray lift motor - AX050074 04/04/08
[dead machine] - 5 volt supply to op panel shorted CN1 20 pin 4, DC power PCB 04/04/08
[dead machine] - wall voltage 04/04/08
[displays press # to continue, after making one copy] - user tools, copy features, input output, turn off 04/04/08
auto sort mode
[duplex selected as default at power up] - go to user tools; copy features; copy modes; duplex priority 04/04/08

[touch screen does not respond - or portion of screen] - replace touch screen, part number A1 3 4 51 39 04/04/08

[displays insert key counter after user code mode is disabled] - reattach jumper- or jump pins 1 and 2 04/04/08

[displays set key counter] - replace BCU PCB, set dip switch the same as original board 04/04/08
[machine runs slow when printing from memory] - replace hard disk drive unit, reset SP49 11 number 6 04/04/08

[memory loss] - ram chip IC4 0 6 on SCU PCB part number 1 4 0 7 4 6 9 6 04/04/08
[operation panel freezes and portions of touch screen missing] - pinched wire harness between op panel 04/04/08
and SCU board
[op panel freezes and portions of touch screen missing] - replace toner bottle drive motor, part number 04/04/08
A1 3 4 3 1 6 2
[machine does not come to ready, no codes generated] - check that bcu dip switch 201 switch 4 is in off 04/04/08
position
[rotate sort does not function] - replace IPU board 04/04/08
[rotates copy] - set SP5 9 0 3 to 999. Max copies for image rotation 04/04/08
[VSG and VSP at 5.0 or 0 volts] - replace developer 04/04/08
[waste toner full display] - short in wiring harness to sensor 04/04/08
[creases in copy after exiting from finisher] - trim ridges off of finisher exit roller 04/04/08
[R1 and R2 flashing on powerup] - stack feed out belt home position sensor 04/04/08
[mixed sizes will not staple] - normal operation 04/04/08
[not shifting correctly] - wrong finisher connected to machine, must use SR 710 04/04/08
[not shifting correctly] - wrong ROM installed in finisher, install A6125661 04/04/08
[no shift tray movement in sort mode] - user tools>copy feature>input/output, enable shift sort 04/04/08
[stack feed out belt damages trail edge] - adjust stack feed out motor speed-in FSM page 9-12 04/04/08
[background] - replace drum ground bearing 04/04/08
[scanner does not move, blank copy, no SC] - BCU dip switch set to disable SC codes, SC 320, polygonal 04/04/08
mm bad
[blank image - partial blank areas] - add two ferrite cores at CN5 71 polygon mirror motor-PN- 16070478 04/04/08
Solution Text Updated
[light or void area on copy/ internal prints ok] - replace LD unit harness A1345396 04/04/08
[blank image - trail edge, 2.5 inches-11 by 8.5 only] - reseat LD unit connections 04/04/08
[background - around text, fuzzy copy] - clean laser optics 04/04/08
[blurry image] - replace laser diode unit A2172085 04/04/08
[blurry image] - replace polygon motor - AX060148 04/04/08
[blurred line op to non op, only in printer mode] - upgrade to D level on BCU 04/04/08
[black/dark image] - adjust ADS level selection, SP 5 1 0 6 04/04/08
[double image when copying transparencies] - lower value in SP23 0 1-6 to 25-bypass transfer current 04/04/08

[offsetting image- toner sticks to hot roller] - replace hot roller 04/04/08
[offsetting image, toner sticks to hot roller] - replace hot roller 04/04/08
[drum, rotational scratches] - install reduced tension pawl springs-TSB-23 AA066323, AA066324 04/04/08

[image shift - copy during duplex only] - user tools/ copy features/ adjust image/ margin adjust back 04/04/08

[image shift - when stapling] - adjust SP1 0 0 1 lead edge reg and SP4 0 1 0 scanning lead edge reg equal 04/04/08
amounts
[image shift - when stapling] - replace SBI C U PCB 04/04/08
[duplex shifts image on second side] - turn off margin shift user tools/copy features/page format/1 of 04/04/08
2/set to no
[toner sticking] - replace hot roller 04/04/08
[banding - lead and/or trail edge] - replace corona wire and grid 04/04/08
[black band on lead edge - first copy only] - replace drum drive gear - AB 03 05 74 04/04/08
[jitter] - replace transfer belt lift clutch 04/04/08
[banding - lead and/or trail edge] - white plate under exposure glass should face down 04/04/08
[light image - op or non op sides- center may appear O.K.] - clean f theta and BTL lenses in laser unit per 04/04/08
TSB 16
[light image] - poor connection between SBU and EX-IPU 04/04/08
[light image] - raise copying bias SP2 2 0 1, 1 04/04/08
[light image] - replace BCU 04/04/08
[light image] - replace developer 04/04/08
[light image - power off to reset] - replace fuser ground brushes 04/04/08
[light image] - replace laser diode unit A1342085 04/04/08
[light image] - replace TD sensor 04/04/08
[light image] - white plate under exposure glass should face down 04/04/08
[lines, lead to trail edge] - white plate on glass should face down 04/04/08
Solution Text Updated
[line, first copy only op to non op-very thin] - replace drum and cleaning blade 04/04/08
[thin black line, op to non op first copy] - replace drum and cleaning blade 04/04/08
[registration, side to side incorrect] - tray side fences out of position 04/04/08
[dirty backside of copy] - transfer belt cleaning blade, part number A 1 3 4 39 45 04/04/08
[intermittant smudge on copies] - fuser drive slipping 04/04/08
[spots on image] - replace EX IPU board 04/04/08
[original glass gets abnormally hot] - check charge inlet fan operation- located behind the inner front 04/04/08
cover
[noise - toner supply unit] - normal at installation or when toner level is low 04/04/08
[noise - fan] - normal operation with D version BCU rom or higher 04/04/08
[noise - polygon mirror] - replace polygon motor - AX060148 04/04/08
[transfer assembly - cannot be raied, casing cracked] - ensure cleaning blade is positioned correctly under 04/04/08
transfer belt.
[transfer assembly - cannot be raied, casing cracked] - response on DTA 04/04/08
[wrinkled output] - replace transfer belt 04/04/08
[toner yield, type] - toner type 10D or 11D 04/04/08
[application software does not print / print issues] - assist with general network printing issues 04/04/08
[envelopes] - envelopes are not recommended-its folded paper 04/04/08
[misfeed] - paper out of specification 04/04/08
[user codes dont auto reset] - hold down the clear stop key and press clear modes to reset 04/04/08
[user codes only 128 can be accessed] - SCU board requires version F, K and K or higher 04/04/08
[user codes, how many are available, how to enable ?] - 20 codes - early info incorrectly listed 50 04/04/08

[user codes, how many are available, how to enable ?] - 250 codes with SCU rom update-3 SCU roms 04/04/08
version G, K, and K on FTP site
[user codes, how many are available, how to enable ?] - 250 codes, with part number 400250 U C, install 04/04/08
on S C U P C B
[user codes, how many are available, how to enable ?] - enable user codes in user tools/basic settings, 04/04/08
then remove jumper
[how to disable user codes/ key counter indication?] - replace jumper, part number 54085160 04/04/08
[lost key operator access code] - reset key operator code using SP 7810 04/04/08
[duplex default at power up] - go to user tools; copy features; copy modes; duplex priority 04/04/08
[Z fold - LCT] - replace paper feed motor 04/04/08
[Z fold - LCT] - replace relay clutch 04/04/08
[jam - under pickoff prawl] - change paper 04/04/08
[jam - image unit] - ensure that service bulletin 002 and 006 have been installed 04/04/08
Solution Text Updated
[jam - paper jam] - remove burrs from pressure release mech. 04/04/08
[8.5 by 14 misfeeds through bypass only] - set SP 1 9 0 0 to 8.5 by 14-with G, K, and K level roms present 04/04/08
on SCU
[8.5 by 14 misfeeds through bypass only] - to set legal paper, refer to operator manual, page 50 04/04/08
[LCT and bypass feed out misfeeds] - replace feed, pick up and separation rollers 04/04/08
[LCT does not drive up] - replace LCT interface board 04/04/08
[tray does not lift] - replace lift motor 04/04/08
[Z folding from LCT] - reform bypass relay sensor bracket A1 3 3 73 44 04/04/08
[Z folding from LCT] - replace one way bearing inside of seperation roller AA083005 04/04/08
[Z folding from LCT] - replace one way bearing on feed shaft-A0966353 04/04/08
[AXIS utility configuration/installation] - AXIS Utility setup / install 04/04/08
[controller error] - refer to bulletin # A133/A195/A217-004. 04/04/08
[controller error 0 1, diagnostic error occurred at power on] - Remove optional SIMM and test. 04/04/08
[controller error 0 1, diagnostic error occurred at power on] - replace hard disk drive 04/04/08
[controller disk error] - replace main controller board 04/04/08
[controller error 0 2, exception error occurred] - replace SCU PCB, see FSM page 5 64 for rom and dip 04/04/08
switch info
[controller error 0 2, exception error occurred] - reseat all connectors 04/04/08
[controller error 0 2, exception error occurred] - turn spooling on in configuration menu 04/04/08
[staple and sort cannot be selected in Win95] - enable finisher option in accessories tab in driver 04/04/08

[staple and sort cannot be selected in Win NT] - from application go to, file, print, properties, advanced 04/04/08
tab, paper output, staple
[NT 4 driver doesnt keep settings] - install driver as local printer, then connect to network 04/04/08
[Windows 2000 driver.] - Built in minidriver, use add printer wizard, select ricoh manufacturer. 04/04/08
[not printing / print issues] - assist with general network printing issues 04/04/08
[memory overflow] - increase memory 04/04/08
[low power mode occurs during print job] - replace operation panel A1 3 3 71 18 04/04/08
[not initializing, on line LED blinks, or please wait] - bent pin on hard drive connector 04/04/08
[not initializing, on line LED blinks, or please wait] - no terminator on scanner board - should be in top 04/04/08
port
[not initializing, on line LED blinks, or please wait] - press reset button on controller 04/04/08
[postscript option not recognized by machine] - replace PostScript option per TSB 17 04/04/08
[not initializing, on line LED blinks, or please wait] - simm in wrong slot-simm slot 1 is for PS option only 04/04/08
Solution Text Updated
[not initializing, on line LED blinks, or please wait] - TSB 38 - replace EX IPU, FSM for rom info - use latest 04/04/08
rom A1337876 ver C
[Print controller not recognized.] - Engine firmware must be version 3.1na (A2937553C) or higher. 04/04/08

[Print controller not recognized.] - interface board 04/04/08


[Print controller not recognized.] - loose barrel fuse on the interface board P/N 1107 0719 04/04/08
[printer or scanner option not recognized] - fax dimm in slot 2 - slot 2 is for PostScript only 04/04/08
[printer or scanner option not recognized] - option dimm not installed in proper slot slot 1 - option 04/04/08
dimm slot 2 is for PostScript
[printer or scanner option not recognized] - printer / scanner selected - confirm 64 meg dimm is installed 04/04/08

[printer or scanner option not recognized] - replace controller PCB 04/04/08


[printer or scanner option not recognized] - Replace Printer/Scanner DIMM 04/04/08
[printer or scanner option not recognized] - scanner selected - type 10 45 NIB must be installed for 04/04/08
scanner option
[prints only 1 copy Adobe Acrobat 3.0 in NT] - file, print setup, properties, set copy count, ok, ok, file, 04/04/08
print
[UNIX support] - all UNIX systems that support lpd/lpr (FAQ ID 1491) 04/04/08
[SC101] - perform level A reset, enter S P mode and turn off and restart 04/04/08
[SC101] - replace lamp regulator 04/04/08
[SC120] - replace scanner control board 04/04/08
[SC120] - TSB 38 - replace EX IPU, FSM for rom info - use latest rom A1337876 ver C 04/04/08
[SC121] - cold solder joint at BCU PCB CN2 0 1, pin 1 04/04/08
[SC121] - poor connection at BCU PCB CN2 0 1, pin 1 04/04/08
[SC121] - replace fuse 1 0 3, DC power supply PCB 04/04/08
[SC190] - replace hard disk drive unit, reset SP49 11 number 6 04/04/08
[SC302] - replace charge high voltage supply PCB 04/04/08
[SC303] - replace BCU PCB, set dip switch the same as original board 04/04/08
[SC303] - see TSB-22, use version C rom on EX IPU 04/04/08
[SC303] - TSB 38 - replace EX IPU, FSM for rom info - use latest rom A1337876 ver C 04/04/08
[SC305] - add two ferrite cores at CN5 71 polygon mirror motor-PN- 16070478 04/04/08
[SC305] - replace BCU PCB, set dip switch the same as original board 04/04/08
[SC305] - replace hard disk drive unit, reset SP49 11 number 6 04/04/08
[SC305] - replace transfer belt 04/04/08
[SC305] - TSB 38 - replace EX IPU, FSM for rom info - use latest rom A1337876 ver C 04/04/08
replace hard disk drive unit, reset SP49 11 number 6 04/04/08
Solution Text Updated
[SC320] - laser lens holder assembly is warped 04/04/08
[SC320] - replace fuse 1 0 3, 6.3 amps. DC power supply PCB 04/04/08
[SC320] - replace polygon motor - AX060148 04/04/08
[SC320] - replace scanner motor and scanner PCB as a set 04/04/08
[SC321] - add two ferrite cores at CN5 71 polygon mirror motor-PN- 16070478 04/04/08
[SC321] - install latest rom on EX IPU - A1337876 version C 04/04/08
[SC321] - isolate harness between EXIPU CN515 and BCU CN206-ferrite core PN- 16070478 04/04/08
[SC321] - replace transfer bias roller terminal plate A1343860 04/04/08
[SC321] - replaced HDD and cable 04/04/08
[SC321] - resolder transfer power pack ground wire 04/04/08
[SC321] - see TSB-22, use version C rom on EX IPU 04/04/08
[SC321] - TSB 38 - replace EX IPU, FSM for rom info - use latest rom A1337876 ver C 04/04/08
[SC322] - clean theta and BTL lens-TSB-016 04/04/08
[SC322] - grey sponge tape blocking the op side of the BTL lens 04/04/08
[SC322] - replace laser diode unit A1342085 04/04/08
[SC322] - replace LD unit harness 04/04/08
[SC322] - replace SBU 04/04/08
[SC322] - trim foam blocking BTL in laser optic cavity-follow BTL cleaning procedure TSB-016 04/04/08
[SC323] - LD unit defective 04/04/08
[SC323] - replace laser diode unit A1342085 04/04/08
[SC323] - temperature around LD unit to high 04/04/08
charge inlet fan not working or filter clogged (behind front inner cover) 04/04/08
replace charge inlet fan (cools laser unit) 04/04/08
[SC341] - developer unit not moving freely 04/04/08
[SC341] - incorrect BCU PCB in machine, ROM part number should begin with A1 33 04/04/08
[SC341] - replace development drive motor 04/04/08
[SC350] - ID sensor 04/04/08
[SC350] - replace BCU PCB, set dip switch the same as original board 04/04/08
[SC350] - use OEM drum 04/04/08
[SC360] - BCU dip 201-4 to bypass code then reformat with SP49 11, 2 04/04/08
[SC360] - replace EX IPU board 04/04/08
[SC360] - replace hard disk drive unit, reset SP49 11 number 6 04/04/08
[SC361] - BCU dip 201-4 to bypass code then reformat with SP49 11, 2 04/04/08
[SC361] - Quantum hard drive EX-IPU IC93 rom should be- A1337876 04/04/08
Solution Text Updated
[SC361] - replace dc power supply board 04/04/08
[SC361] - replace hard disk drive unit, reset SP49 11 number 6 04/04/08
[SC361] - replace harness between HDD and EX-IPU A1 3 3 79 20 04/04/08
[SC364] - replace EX IPU board 04/04/08
[SC365] - see TSB-22, use version C rom on EX IPU 04/04/08
[SC390] - replace BCU PCB, set dip switch the same as original board 04/04/08
[SC390] - replace TD sensor 04/04/08
[SC391] - replace transfer high voltage supply PCB 04/04/08
[SC392] - add two ferrite cores at CN5 71 polygon mirror motor-PN- 16070478 04/04/08
[SC392] - duplex paper end sensor shorted 04/04/08
[SC392] - replace SCU PCB, see FSM page 5 64 for rom and dip switch info 04/04/08
[SC392] - TSB 38 - replace EX IPU, FSM for rom info - use latest rom A1337876 ver C 04/04/08
[SC401] - lower transfer current SP23 0 1-32 worked fine 04/04/08
[SC401] - replace BCU rom with D version or higher A1955104 04/04/08
[SC401] - replace DC power supply board - no 5vdc to HVPS- 04/04/08
[SC401] - replace drum 04/04/08
[SC401] - replace the transfer belt. 04/04/08
[SC401] - replace transfer belt lift clutch 04/04/08
[SC401] - replace transfer belt position sensor 04/04/08
[SC401] - replace transfer high voltage supply PCB 04/04/08
[SC405] - replace BCU and SCU as a set 04/04/08
[SC440] - replace main motor 04/04/08
[SC490] - CN9 14 between BCU and IPU, poor connection 04/04/08
[SC490] - replace ozone fan motorwith new style A2472110 TSB-10 04/04/08
replace exhaust fan motor 04/04/08
[SC502] - replace pick up roller solenoid 04/04/08
[SC503] - replace upper limit sensor 04/04/08
[SC521] - replace side fence jogger home position sensor harness 04/04/08
[SC545] - clean thermistor 04/04/08
[SC545] - key stuck down on the keypad 04/04/08
[SC601] - CN5 15 EX IPU PCB, poor connection 04/04/08
[SC602] - reset or reload driver, check property settings 04/04/08
[SC604] - replace high voltage control PCB 04/04/08
[SC625] - add two ferrite cores at CN5 71 polygon mirror motor-PN- 16070478 04/04/08
Solution Text Updated
[SC625] - inspect rear of HDD for flywheel damage, adjust or repair as necessary 04/04/08
[SC625] - replace fuser ground brushes-contacts ent. guide and hot rolle 04/04/08
[SC625] - replace hard disk drive unit, reset SP49 11 number 6 04/04/08
[SC625] - replace polygon motor - AX060148 04/04/08
[SC625] - see TSB-22, use version C rom on EX IPU 04/04/08
[SC625] - TSB 38 - replace EX IPU, FSM for rom info - use latest rom A1337876 ver C 04/04/08
[SC625] - wall voltage and or noise problem 04/04/08
[SC710] - redock finisher-docked too far forward 04/04/08
[SC721] - replace finisher main control board and shift tray lift motor as a set 04/04/08
[SC721] - replace finisher tray lift motor 04/04/08
[SC721] - stack height sensor actuator hanging up 04/04/08
[SC900] - CN4 0 3 SCU PCB, poor connection 04/04/08
[SC900] - replace SCU PCB, see FSM page 5 64 for rom and dip switch info 04/04/08
[pixview, copier locks up when using scan batch to file] - File, Scan batch to file, OK on next screen, 04/04/08
Uncheck scan ahead at bottom
[scanner is not ready indicated on PC] - select scanner mode on copier touch screen 04/04/08
[scanner mode locked up, exit button NOT working] - upgrade Twain driver to version 5.12 or higher 04/04/08

[ASPI error occurs -- Af-401] - www.adaptec.com -- upgrade PC with aspi32.exe -- select- Support / 04/04/08
SEARCH for- aspi32.exe
[network scaning] - third party hardware; Axis 700 scan server 04/04/08
[scanner requirements] - SCSI card such as Adaptec 2940u (1542c not the optimal choice) 04/04/08
[terminator goes in which port?] - upper port 04/04/08
SP 96 for toner lock out 04/04/08
[copier continues to make copies untill paper runs out] - enter SP mode and turn off main switch 04/04/08

[background] - adjust VSG to 4 volts in SP54 with VR102 04/04/08


[blank image] - drum drive gear coupler on lower frame fails to go to home position 04/04/08
[blank image] - replace power pack A203 5653 04/04/08
[blurry - 1 to 2 inches wide in random areas on copy] - adjust rear developer holder away from drum 04/04/08

[blurry - 1 to 2 inches wide in random areas on copy] - heat induced symptom 04/04/08
[blurry - 1 to 2 inches wide in random areas on copy] - optics 04/04/08
[blurry and blank areas on copies] - replace transfer corona assembly 04/04/08
[blurry - 1 to 2 inches wide in random areas on copy] - scanner drive motor defective 04/04/08
Solution Text Updated
[noise - drum] - lube drum drive bushing 04/04/08
[noise - cleaning unit] - use new style cleaning Blade A1519532 04/04/08
[noise - cleaning unit] - use setting powder on drum and cleaning blade 04/04/08
install ROM; F version for A202, G version for A203 04/04/08
SP 97 to reset E54 04/04/08
[SC130] - zero cross line open 04/04/08
SP 83 to reset E70 04/04/08
[duplex cannot be selected] - incorrect operation panel installed - TSB 009 for assy. parts - 04/04/08

[add toner condition and toner bottle does not rotate] - replace toner bottle drive motor, part number A1 04/04/08
343162
[add toner condition and toner bottle does not rotate] - toner end sensor S 22 shorted 04/04/08
[add toner condition and toner bottle does not rotate] - reform wiper arm so it cleans the toner end 04/04/08
sensor more even
[add toner condition constant displayed] - toner end sensor 04/04/08
[add toner indication does not light] - toner end sensor unplugged 04/04/08
[APS not functioning] - SP 5 1 2 7 set to 1, for phoenix 2 series only 04/04/08
[fuse 301] - replace DC power supply board 04/04/08
[fuse 303] - replace DC power supply and copier main PCB as a set 04/04/08
[cant excess SP modes thru keyboard] - no other way to access SP modes, repair or replace keyboard 04/04/08

[displays copy in progress, but no paper is fed] - CS 2 20 fuse 0.63 Amps smoked on sorter main PCB 04/04/08

[main motor not energizing when start is pressed] - fuse 1 on CS2 20 open 04/04/08
[displays copy in progress, but no paper is fed] - fuse smoked on CS130 PCB, rated .63 amps 04/04/08
[displays copy in progress, but no paper is fed] - charge roller arcing, clean or replace 04/04/08
[dead machine] - replace DC power supply 04/04/08
[dead machine] - cn 1 0 1 connection bad at main board from dc power supply 04/04/08
[duplex selected as default at power up] - set SP5 0 2 1 to 2 for one side copy mode (Phoenix II series 04/04/08
only)
[duplex selected as default at power up] - set SP5 9 1 1 to 2, one side copy mode (Phoenix I series only) 04/04/08

[memory cleared, RA chattering, erratic operation] - replaced DV unit, DV bias arcing 04/04/08
[display is in wrong language] - SP5 9 1 0, set to 1 for English 04/04/08

[operation panel locked up] - replace main board 04/04/08


Solution Text Updated
[erratic operation panel operation] - replace operation panel 04/04/08
[erratic operation panel operation] - replace main board 04/04/08
[operation panel locked up] - replace operation panel 04/04/08
Op display in diff lang set SP5-910 to 1 04/04/08
[ST 10 bins will not raise or lower properly] - replace front and rear bin cams 04/04/08
[CS2 20, bins will not lower or raise] - staple unit home position sensor bad or disconnected 04/04/08
[CS2 20, erratic operation] - turn machine off then on after setting SP6 1 0 1 04/04/08
[Jam R when sorting only] - bin slightly out of position blocking sensor 04/04/08
[R1 and R3 jams] - insure punch unit installed using a shoulder screw in front mount 04/04/08
[SR 720 - R jam when feeding to output tray] - junction gate hanging up 04/04/08
[R jam indication when stapling only] - lower limit sensor actuator out of position 04/04/08
[SR 720 flashing R at power up] - replace finisher door switch 12 04 23 84 04/04/08
[SR 720 - R jam when feeding to output tray] - replaced like for like 04/04/08
[SR 720 flashing R at power up] - SR720 - reform cover switch holder to insure proper actuation 04/04/08
[stapler not advancing staples] - staple cartridge 04/04/08
[overtoning] - charge roller thermistor is under 0 degrees or over 60 degrees, causes fixed supply mode, 04/04/08
check in SP 2 8 0 2
[background - only in morning] - charge roller thermistor open or bad -SP 2-802 to check temp, 24-34 04/04/08
degrees, normally-
[background] - drum ground bearing 04/04/08
[overtoning] - replace copier main board 04/04/08
[background] - replace toner 04/04/08
[background] - replace ID sensor 04/04/08
[overtoning] - replace developer unit 04/04/08
[background] - replaced toner supply unit 04/04/08
[black copies] - fourth mirror position 04/04/08
[blank image] - charge roller binding and not contacting drum 04/04/08
[blank image] - wrong developer in machine 04/04/08
[blank image] - replace main board 04/04/08
[operator side of copy is blank] - replace charge roller 04/04/08
[blurry image] - replace fusing exhaust fan (M8), AX6 4 0 0 5 9 04/04/08
[negative image and developer on copies] - replace drum thermistor 04/04/08
[negative image and developer on copies] - incorrect supplies installed in machine 04/04/08
[negative image and developer on copies] - replace DV unit 04/04/08
[digitized looking copies] - replace fusing exhaust fan (M8), AX6 4 0 0 5 9 04/04/08
Solution Text Updated
[toner sticking to hot roller] - hot roller 04/04/08
[toner sticking to hot roller] - see TSB number 4 0 2 7 dash 0 49, titled offset jams and paper jams in fuser 04/04/08

[exposure lamp flickers causing dark bands] - install surge protector, noisy line voltage 04/04/08
[dark bands, operator to non operator side] - Loose ground on transfer high voltage supply PCB 04/04/08
[dark bands, operator to non operator side] - wall voltage 04/04/08
[dark bands, operator to non operator side] - replace AC drive board 04/04/08
[black lines - lead/trail edge] - replace cleaning blade 04/04/08
[black lines - edge of copy] - adjust SP4,11,1 to SP4,11,9 lens horizontal HP adjustment 04/04/08
[white lines - lead/trail edge] - replace erase lamps 04/04/08
[white lines - operator to non operator side of copies] - charge roller not making contact with terminal 04/04/08

[duplex reverse side registration is off] - SP 5 115 set to 0 to elimate 5mm shift or SP 5 107 to adjust 04/04/08
amount
[side to side registration wrong, LCT only] - sp 5 019 see page 4 48 of fsm for instructions 04/04/08
[side to side registration wrong, paper trays only] - position tray side fences correctly 04/04/08
[side to side registration wrong, paper trays only] - replace operation panel 04/04/08
[side to side registration wrong, paper trays only] - cram main board memory 04/04/08
[side to side registration wrong, paper trays only] - lens horizontal HP adjustment, SP4 11, 1 to 9 04/04/08

[side to side registration wrong, paper trays only] - replace lens HP sensor and lens horizontal drive motor 04/04/08
as a set
[bypass paper feed side to side registration is off] - replaced by pass paper size sensor 04/04/08
[black spots due to toner build up between DV unit and drum] - adjust SP 2 2 0 3 to specification 04/04/08
[black spots on copies] - customer using labels 04/04/08
[black spots on second side of duplex copies only] - lower transfer current 04/04/08
[spots on copies, pits in drum -no signs of arcing-] - replace DV unit 04/04/08
[spots on copies, pits in drum -no signs of arcing-] - replace DV unit entrance seal AA1 5 2 3 3 3 04/04/08
[black spots on copies] - replace quenching lamp, may light dull, compare against PT lamp 04/04/08
[black spots due to toner build up between DV unit and drum] - replace development unit 04/04/08
[spots on copies, pits in drum -no signs of arcing-] - replace drum, charge roller, transfer belt, and 04/04/08
developer
[noise - fusing unit] - grease heat roller shafts and bearings, TSB 018 04/04/08
[noise - fusing unit] - replace hot and pressure roller bearings 04/04/08
[user codes shut down during copy run] - interrupt key malfunctioning 04/04/08
[program a user code -(user tool 25)-] - replace copier main board 04/04/08
Solution Text Updated
[Jam A] - Lower relay sensor arm stuck inside LCT vertical guide plate 04/04/08
[Jam A] - rear guide plate number 2 0 4 2 5 6 0 worn 04/04/08
[Jam A] - replace torque limiter clutch 04/04/08
[Jam A] - replace copier main board 04/04/08
[Jam A] - replace door interlock switch, drops 24VAA at CN 101 6 04/04/08
[Jam A] - transfer current set higher then default, see sp2 3 0 1 04/04/08
[Jam B] - exit actuator hanging up on junction gate, reduce gate play 04/04/08
[Jam B] - fuser static brushes contaminated, causing static build up and jams 04/04/08
[Jam C] - duplex entrance sensor or actuator 04/04/08
[pj 08] - put teflon tape on corner separators-field fix, A212/A214 only- 04/04/08
[exit jams from LCT and bypass only] - finisher entrance plate bent 04/04/08
[LCT does not drive up] - pinched wire in LCT 04/04/08
[LCT does not drive up] - upper limit sensor 04/04/08
[LCT does not drive up] - pick up solenoid sticking, clean and or adjust 04/04/08
[trays 1 or 2 never lift] - pick up roller not dropping due to pick up solenoid or spring not functioning 04/04/08
properly or binding.
[Z folding from LCT] - replace one way bearing inside of seperation roller AA083005 04/04/08
[Z folding from LCT] - replace paper feed motor 04/04/08
[Z folding from LCT] - replace one way bearing AA083010 04/04/08
[E548] - replace fusing lamps 04/04/08
[E721] - replace timing sensor 04/04/08
[E721] - replace bin sensor 04/04/08
[E722] - replace jogger motor 04/04/08
[E724] - replace stapler unit 04/04/08
[user tools - programming and use] - Cut jumper JP 2 on A1 series and JP 1 0 1 or JP 1 on A2 machines set 04/04/08
SP 5 4 0 1 to 1 and enter codes with SP 5 4 0 5
[jam - originals at feed in] - A252 only rom on website 04/04/08

[does not acknowledge roll feeder] - set sp#40 to 1 04/04/08

[add toner condition will not clear] - forced toner add with emerg stop and clr stop 04/04/08

[add toner condition constant displayed] - replace toner cartridge 04/04/08

[copier times out after 30 minutes] - energy star unit set SP 15 from 1 to 120 minutes 04/04/08
Solution Text Updated
[no power] - replace AC drive PCB 04/04/08

[e-code and makes beeping noise] - replace main board 04/04/08

ground plate-erase lamps A1632101 installed wrong 04/04/08

[background] - check drum ground 04/04/08

[over-toning] - rom on website refer to product code 04/04/08

[blank image] - environment 04/04/08

[blank image] - replace charge corona assembly 04/04/08

[blank image] - replace charge power pack new style AZ320112 04/04/08

[black bands perpendicular to paper feed] - check drum ground 04/04/08

reform dev bias terminal 04/04/08

[low image density] - main PCB 04/04/08

[low image density] - RE-CONNECT TONER SENSOR 04/04/08

[low image density] - repair ground wire 04/04/08

[low image density] - replace bias terminal 04/04/08

[light copies] - replace developer 04/04/08

[low image density] - check bias terminal contact 04/04/08

[black lines] - cleaning blade 04/04/08

[uneven copy image] - replace developer 04/04/08

[uneven copy image] - cleanliness and seating of corona wires and grid 04/04/08

[erratic roll feeder operation] - check grounds 04/04/08


Solution Text Updated
[toner collect bottle fills up, but no full indication] - set SP 51 to 1 04/04/08

[waste toner fills quickly] - set SP 51 to 1 04/04/08

check/replace original reg sensor 04/04/08

light interferring with original sensor 04/04/08

[jam - registration roller] - refer to TSB-004 04/04/08

[jam - registration roller] - replace registration clutch 04/04/08

[jam - registration roller] - replace relay clutch 04/04/08

[pj 42] - check CN 906 on Roll feed contol pcb 04/04/08

[pj 42] - check door switch 04/04/08

[pj 42] - check developer connector 04/04/08

[E1] - replace exposure lamp 04/04/08

replace fuser thermofuse 04/04/08

run main motor in output checks 04/04/08

replace toner density sensor 04/04/08

[E9] - developer flow at toner density sensor 04/04/08

replace td sensor 04/04/08

[ACC scan error] - clear memory procedure 04/04/08


[ACC scan error] - forced toner supply then retry ACC 04/04/08
[duplex not recognized] - turn on dip switch 201, 2 on main board - under scanner unit 04/04/08

[set toner cartridge - indicated on operation panel] - clean outside of toner cartrige 04/04/08
[add toner condition constant displayed] - ID sensor 04/04/08
[add toner condition constant displayed] - perform clear memory procedure 04/04/08
Solution Text Updated
[add toner condition constant displayed] - potential sensor 04/04/08
[add toner condition constant displayed] - replace drum potential sensor 04/04/08
[add toner condition constant displayed] - replace the main board 04/04/08
[add toner condition constant displayed] - toner bottle sensor 04/04/08
[set toner cartridge - indicated on operation panel] - toner hopper assembly installed incorrectly 04/04/08

[dead operation panel] - defective SCU 04/04/08


[dead machine] - replace fuse 101 on AC DC drive board 04/04/08
[dead machine] - replace main board and power supply unit as a set 04/04/08
[dev agitation- error 70 Developer Characteristic error] - ID sensor 04/04/08
[dev agitation- error 71 M/A Detection error] - replaced drum and ID sensor 04/04/08
[dev agitation error 72 Toner end error] - out of toner 04/04/08
[enter access code displayed. tech does not know code] - SP 5 - 4 10 resets the access code to 000000 04/04/08

[PCI-85 Vmin(color) Difference Error -see SM 2-11] - development unit 04/04/08


[PCI-90 Developement Potential Calibration Error -see SM 2-11] - drum ground 04/04/08
[PCI-90 Developement Potential Calibration Error -see SM 2-11] - drum potential sensor 04/04/08
[PCI-90 Developement Potential Calibration Error -see SM 2-11] - main board 04/04/08
[revolver starts turning with front door open] - install new style front door switch H5 2 1 9 6 1 0 04/04/08

[false waste toner full display] - sensor harness pinched 04/04/08


[overtoning] - check drum ground, refer to TSB A1 66 0 1 7 04/04/08
[blank image - at install or after PM] - belt tension release lever in wrong position 04/04/08
[11 by 17 void at trail edge] - refer to TSB 2003 - 018 04/04/08
[rainbow effect] - replaced charge corona 04/04/08
[yellow copies in full color mode, single color O K] - inspect transfer belt cleaning blade operation 04/04/08

[diagonal void lines] - replace drum potential sensor 04/04/08


[digitized copies] - scanner IPU 04/04/08
[dotted lines op to non op, digitized] - SCU 04/04/08
[residule patch like rectangle on edge of paper] - quenching lamp-check connection, replace lamp 04/04/08

[drum - damaged by revolver] - replace support plate A1 6 6 3 3 7 2 04/04/08


[dark or black band op to non op lead edge 11 x 17] - modified potential sensor A W 3 3 0 0 0 7 04/04/08
[banding - op to non-op] - remove tension springs AA063369,ins new toner plate AA150689 04/04/08
Solution Text Updated
[banding - op to non-op] - replace charge wire and grid 04/04/08
[banding - op to non-op] - replace developer 04/04/08
[banding - op to non-op] - replace the transfer belt 04/04/08
[dark or black band op to non op lead edge 11 x 17] - reseat charge corona unit 04/04/08
[break up of text] - replace the drum cleaning unit 04/04/08
[break up of text] - replace the lubricant plate, AD 0 4 35 96-in drum unit 04/04/08
[fine streaks, lead to trail] - not detecting shading plate, glass is in upside down 04/04/08
[poor fusing, wrinkling copies in fuser] - perform the nip band width adjustment - SM page 5-86 04/04/08
[poor fusing] - refer to TSB, A166, 0 1 9 04/04/08
[black spots] - replace mylar on transfer belt cleaning unit 04/04/08
[dark spots on trail edge of 11 by 17 only] - replace seal in transfer belt cleaning unit 04/04/08
[blotchy copies, looks like poor transfer] - paper transfer corona bias contact 04/04/08
[SC101] - optics thermoswitch open 04/04/08
[SC101] - replace DC power supply 04/04/08
[SC101] - replace scanner IPU board 04/04/08
[SC191] - scanner IPU board 04/04/08
[SC191 bar code scanning error] - non standard bar code label 04/04/08
[SC192] - SCU defective 04/04/08
[SC192] - TSM reprogramed the serial number 04/04/08
[SC192 bar code number mismatch] - TSM reprogramed the serial number 04/04/08
[SC301] - replace the front door safty switch, SW2-new # H5219610 04/04/08
[SC301 charge current leak] - install new style front door switch H5 2 1 9 6 1 0 04/04/08
[SC301 charge current leak] - replace the front door safty switch, SW2-new # H5219610 04/04/08
[SC360] - bias contacts 04/04/08
[SC361] - revolver HP sensor 04/04/08
[SC385] - ID sensor 04/04/08
[SC440] - main motor 04/04/08
[SC440 main motor abnormal] - main control board 04/04/08
[SC551] - SP5-8 1 0-1 set to 1 to clear SC 04/04/08
[SC557] - pressure roller thermistor 04/04/08
[SC558] - AC Drive/DC power supply PCB 04/04/08
[SC558] - install new style front door switch H5 2 1 9 6 1 0 04/04/08
[SC558] - main control board 04/04/08
[SC558 zero cross signal abnormal] - AC Drive/DC power supply PCB 04/04/08
Solution Text Updated
[SC558 zero cross signal abnormal] - install new style front door switch H5 2 1 9 6 1 0 04/04/08
[SC558 zero cross signal abnormal] - main board 04/04/08
[SC558 zero cross signal abnormal] - main control board 04/04/08
[SC601] - scanner IPU 04/04/08
[SC601 communication error between SCU and scanner IPU] - scanner IPU 04/04/08
[SC605] - main control board 04/04/08
[SC620 communication error between scanner and ADF] - ADF main board 04/04/08
{SCU, SCSI communication error] - SCU 04/04/08
[SC990] - arcing charge corona 04/04/08
[SC992] - reseat ram board 04/04/08
[00 blinking] - check original mode change sensor 04/04/08
[00 blinking] - move green handle in original feed section forward(located on right hand side) 04/04/08
[B and door open indication wont clear] - inspect exit cover open switch 04/04/08
[constant add paper indication] - replace main pcb 04/04/08
[dead machine] - fuse 2 0 1 AC drive board 04/04/08
[dead machine] - replace power supply 04/04/08
[erratic electrical problems] - main board 04/04/08
[background] - drum 04/04/08
[over-toning] - rom on website refer to product code 04/04/08
[blank image] - corona units or terminals 04/04/08
[blank image] - drum drive 04/04/08
[blank image] - replace charge receptical AD0 2 1 1 1 4 04/04/08
[blank image] - replace charge corona unit 04/04/08
[blank image] - replace relay receptacle AD 0 2 1 1 1 3 04/04/08
[drum - surface damage] - replace developer unit and supplies 04/04/08
[light copies] - developer 04/04/08
[light copies] - replace bias power pack. 04/04/08
[registration is off in synchro mode] - adjust reg sensor mount 04/04/08
[black streaks] - check charge/grid contact 04/04/08
[black streaks] - replace cleaning blade 04/04/08
[roll feed motor does not turn on] - replace main pcb 04/04/08
[roll feed motor vibrates] - replace main pcb 04/04/08
[mechanical counter not advancing] - replace counter 04/04/08
[noise - roll feeder] - replace motor and main pcb simultaneously 04/04/08
Solution Text Updated
where to find counters- use Remote Control Panel software, select Information tab 04/04/08
[dj 03] - replace T/S power pack and corona assembly 04/04/08
[dj 06] - replace rear set sensor 04/04/08
[dj 21] - replace main board 04/04/08
[Jam B] - check exit door micro-switch 04/04/08
[jam - B jam] - defective upper exit sensor 04/04/08
[pj 42] - replace paper registration sensor 04/04/08
[E2] - reset with sp 41 04/04/08
[E3] - fusing thermofuse 04/04/08
replace toner density sensor 04/04/08
[E10] - main motor 04/04/08
[E12] - charge cleaner motor 04/04/08
[E12] - mechanical interference 04/04/08
[E16] - main board 04/04/08
[DF pulls in two originals and says load 11 by 17 paper] - replace DF feed in clutch 04/04/08
[fuse 802 open] - repair pinched wire to second cassette paper near end sensor 04/04/08
[copying is displayed - operation panel locks] - replace DF pulse generator disk 04/04/08
[duplex selected as default at power up] - overwrite program 5, without duplex, in job store mode 04/04/08

[IC104 opens on main board, key counter inserted upside down] - replace copier main board 04/04/08
[touch screen indicates a fourth feed station] - inspect or replace harness between upper and lower half 04/04/08
of copier
[touch screen cannot be calibrated properly] - replace ram board 04/04/08
[touch screen cannot be calibrated properly] - replace the touch panel AW 5 0 0 0 1 8 04/04/08
[touch screen cannot be calibrated properly] - touch enter key (#) to lock in settings 04/04/08
[background - overtoning] - replace rear development holder-AA0 8 4 0 4 3 04/04/08
[background - overtoning] - toner supply clutch - mechanically stays on 04/04/08
[background - overtoning] - replace development motor 04/04/08
[blank image] - check erase lamp connector 04/04/08
[blank image] - replace erase lamp unit 04/04/08
[Lead edge Blank for 1 to 2 inches, erratic] - replace charge power pack 04/04/08
[blurry image - three inches from lead edge] - clean and lube scanner rails 04/04/08
[blurry image - lens does not move to enlargement mode] - clean lens rail 04/04/08
[copies faint, background with faint lines from op to non op] - replace developer unit bias connector 04/04/08
Solution Text Updated
[Double imageing on long runs] - rebuild fuser assembly 04/04/08
[lines, lead to trail edge] - replace all lube bars 04/04/08
[erase lamp pattern burned on drum (dark bands op to non op)] - install n level roms- A1 7 5 5 1 5 1 N - 04/04/08
A1 7 5 5 1 5 3 N
[unfused copies] - paper not within specs 04/04/08
[side to side registration off] - check side registration adjustment SP adjustment page 4 04/04/08
[skew, optical] - perform the first scanner alignment procedure 04/04/08
[medaka] - fax technical service bulletin 005 for Medaka 04/04/08
[transfer belt - prematur failure] - check transfer belt cleaning blade stay -A0963934 04/04/08
[oil roller pressure springs fall out] - replace springs with AA0 6 3 2 94, and oil supply bracket A2474141 04/04/08

[Z fold - registration roller] - replace registration sensor 04/04/08


[no paper feed from tray 1 , 2 , 3 , or 4] - loose pin in connector 410 pin 2 paper feed board 04/04/08
[SC101] - replace the exposure lamp 04/04/08
[SC103] - install an ESP power filter call 800 6 4 5, 9 7 2 1 04/04/08
Replace optics thermistor 04/04/08
[SC341] - replace development drive motor 04/04/08
[SC352] - replace TD sensor 04/04/08
[SC361] - replace drum 04/04/08
[SC361] - replace high voltage control board 04/04/08
[SC703] - replace DH inverter motor or DF exit motor 04/04/08
[SC704] - clean/replace pulse sensor on sep belt shaft 04/04/08
[jam - registration roller] - apply service bulletin 12 04/04/08
[APS or ARE do not function properly] - bright light over machine 04/04/08
[APS or ARE do not function properly] - defective DF length sensor 1 04/04/08
[APS or ARE do not function properly] - defective DF original length sensor 2 04/04/08
[APS or ARE do not function properly] - defective DF original width sensor 2 04/04/08
[DF freesize does not work] - normal operation(sensors on table do size) 04/04/08
[DF jams] - check drive belts for proper tension 04/04/08
[DF jams] - defective DF main PCB 04/04/08
[DF registration off] - copier registration clutch driving all the time 04/04/08
[DF registration off] - SP 6-006-2 lead edge registration adjustment 04/04/08
[displays this feature not available with doc feeder] - using aftermarket memory 04/04/08
[image streched] - replaced pull out roller A6281542 04/04/08
Solution Text Updated
[duplex not recognized] - cycle main power off then on 04/04/08

[duplex not recognized] - inverter unit must be installed 04/04/08

[duplex not recognized] - poor connection at invertor unit 04/04/08

[add toner condition will not clear] - replace PCU 04/04/08


[add toner condition will not clear] - see RGC bulletin # 016 04/04/08
[add toner condition will not clear] - toner supply motor shorted cn119-1 should read more than 100 04/04/08
ohms
[APS not functioning] - defective platen cover sensor 04/04/08
[no display operation panel LEDs light no -12VDC] - replace SBU 04/04/08
[close doors/covers indication] - fuse 4 04/04/08
[close doors/covers indication] - close all doors and covers 04/04/08
[SP 7 8 0 4 PM counter reset] - SP 5 8 1 0 select 1, press and hold the photo mode key and then press 04/04/08
and hold the enter key and wait for 5 beeps
[CSS cable disconnected] - SP 5-816 should be set to 0 04/04/08
[dead machine] - AC switch defective 04/04/08
[dead machine] - BICU PCB defective 04/04/08
[no power] - check power outlet 04/04/08
[dead machine] - hold push sw1 on BICU while turning on AC switch see page 4-44 04/04/08
[dead machine] - main switch 04/04/08
[dead machine] - power supply PCB defective 04/04/08
[dead machine] - see RGC bulletin # 016 04/04/08
reseat MSU board 04/04/08
[IC110 of IOCSS pcb blown (A193)] - registration clutch shorted cn118-2 04/04/08
[IC110 of IOCSS pcb blown (A193)] - see RGC bulletin # 016 04/04/08
[IC110 of IOCSS pcb blown (A193)] - toner supply motor shorted cn119-1 should read more than 100 04/04/08
ohms
[IC112 on IOCSS blown (A224)] - see RGC bulletin # 016 04/04/08
[IC112 on IOCSS blown (A224)] - toner supply motor shorted cn119-1 should read more than 100 ohms 04/04/08

[Key counter installation] - SP 5 113 to 1 and SP 5 401 -1 to 1 or on new versions, SP 5 113 to 1 and user 04/04/08
tools, system, restricted access, turn on access
[displays memory full, ADF,small number of copies] - Dirty optics and spots on copies 04/04/08
[memory full indication when 14 in duplex] - normal operation with 4Meg MSU add additional copier 04/04/08
memory
Solution Text Updated
[red wrench no display] - PSU defective 04/04/08

[pcu counter does not reset] - new PCU sensor defective 04/04/08
[pcu counter does not reset] - PCU incorrect for unit - A200 needs type 250, type 251 for A250 04/04/08
[copy does not automatically rotate] - set SP 5 940 to 0 (default) 04/04/08
[SC21] - replace FCU PCB 04/04/08
[SC22] - set G3 switch 0A, bit 4 to 1 or swap fax expander 04/04/08
[transmit reduced from document feeder] - set document guide to 8.5 wide, advised customer not to 04/04/08
feed 11 side of paper in feeder
[transmitting to incorrrect destinations] - Ram clear. 04/04/08

[transmit reduce copies] - insert originals lengthwise 04/04/08

[disable fax speaker] - set G3 switch 00 bit 0 and 1 to 0s 04/04/08


[close finisher door] - interlock switch open 04/04/08
[copies come out in reverse order to finisher] - select sort 04/04/08

[jams feeding into the sorter] - defective sorter junction gate 04/04/08
[Jam Sorter Entrance] - defective sorter drive PCB 04/04/08
[staple not functioning] - external tray F/D must be selected, letter size long edge feed only 04/04/08
[staple function does not work] - external tray F/D must be selected, letter size long edge feed only 04/04/08

[staple function does not work] - HDD not installed check test page 04/04/08
[staple function does not work] - input tray must be selected-not auto 04/04/08
[background] - A193 set SP 2999-0/2996-140/2994-10/2911-2/2201-600 04/04/08
[develops background during multiple copies or in duplex] - lower developer bias to -600vdc 04/04/08
[background] - replace PCU 04/04/08
[overtoning] - replace PCU 04/04/08
[overtoning] - TSB A200-023 04/04/08
[black copies] - charge roller not driving down properly 04/04/08
[black copies] - IOCSS PCB defective 04/04/08
[black copies] - MSU PCB defective 04/04/08
[black copies] - replace BICU 04/04/08
[black copies] - replace PCU 04/04/08
[black copies] - replace printer interface 04/04/08
Solution Text Updated
[black copies] - spring on rear frame for charge roller contact missing see bulletin A193/A224 - 012 04/04/08

[black copies - lead to trail edge rear side O K] - adjust discharge brush contact on transfer roller assy 04/04/08

[intermittently black or partially black copies] - replace PCU 04/04/08


[blank image - only with DF, possible black lines also] - check tension on scanner drive belt-loose 04/04/08
screw,spring will
[blank image - only with DF, possible black lines also] - mylar on scanner getting caught on frame 04/04/08

lost drum ground, clean bearing behind flywheel 04/04/08


drum ground bearing dirty or bad connection 04/04/08
no drum ground, replace bearing behind flywheel 04/04/08
[blank image - partial blank areas] - check paper size switch for proper orientation (located in cassette) 04/04/08

[blank image - partial blank areas] - developer drive clutch not firing see electrical problem code IC 04/04/08
110(A193) or IC 112 (A224)
[blank image - partial blank areas] - drum ground 04/04/08
[voids op to non op side] - drum ground 04/04/08
[blank image - partial blank areas] - high voltage power supply unit 04/04/08
[blank image - partial blank areas] - replace developer drive clutch 04/04/08
[blank image - partial blank areas] - replace PCU 04/04/08
[blank image - partial blank areas] - replaced CCD / SBU PCB 04/04/08
[blank image - partial blank areas] - SBU harness 04/04/08
[blank image - partial blank areas] - see fuser exhaust fan failure in Electrical 04/04/08
[bypass, last 3 inches blank 8.5 by 14 inch paper] - select bypass, press # key, hit cancel 04/04/08
[bypass, last 3 inches blank 8.5 by 14 inch paper] - select size when odd size-14v in is odd size 04/04/08
[voids op to non op side] - transfer roller assy. 04/04/08
[blank copies / partial blank areas] - exhaust fan motor defective 04/04/08
[blank copies / partial blank areas] - toner supply motor shorted cn119-1 should read more than 100 04/04/08
ohms
[Zig Zag copy quality] - laser sync detector PCB defective 04/04/08
[Zig Zag copy quality] - polygon motor defective 04/04/08
[reversed image-mirror image] - Replace laser unit 04/04/08
[Zig Zag copy quality] - replace laser unit 04/04/08
[Zig Zag copy quality] - replace PCU 04/04/08
[reversed image-mirror image] - reseat connectors on df main board 04/04/08
Solution Text Updated
[Zig Zag copy quality] - reseat connectors to laser unit 04/04/08
[jitter] - IOCSS PCB defective 04/04/08
[black ban lead edge one inch op to non op] - replace high voltage supply board 04/04/08
[light image - under toned] - BICU PCB defective 04/04/08
[light image - undertoned] - did bulletin A193/A224-008 04/04/08
[light image - insufficient transfer] - drum ground 04/04/08
[light image - too much main charge] - drum ground 04/04/08
[light image - undertoned] - faxed bulletin A193/A224-008 04/04/08
[light image - too much main charge] - high voltage power supply board 04/04/08
[lead edge gray band followed by light to blank] - poor drum ground 04/04/08
[light image] - poor drum ground 04/04/08
[light image] - replace laser unit 04/04/08
[light image - too much main charge] - replace laser unit 04/04/08
[light image] - replace LDDR 04/04/08
[light image - undertoned] - replace PCU 04/04/08
[light image] - see bulletin A193/A224-022 04/04/08
[light image - insufficient transfer] - transfer roller contacts 04/04/08
[light image - insufficient transfer] - transfer roller not lifted properly 04/04/08
[black lines - lead/trail edge] - charge roller dirty 04/04/08
[black lines - lead/trail edge] - replace PCU 04/04/08
[black lines - op to non-op] - charge roller one third turn clutch defective 04/04/08
[vertical black lines] - first scanner home position sensor 04/04/08
[black lines - op to non-op] - replace PCU 04/04/08
[light bands lead to trail] - replace PCU 04/04/08
[light bands lead to trail on long runs] - see fuser exhaust fan failure in Electrical 04/04/08
[registration cannot be adjusted to spec] - 16 tooth gear for side fences missing or out of position 04/04/08

[DF registration off after first original] - copier registration clutch driving all the time 04/04/08
[lead edge varies registration 1 - 2 inches] - replace PCU 04/04/08
[varying registration all trays] - replace registration clutch 04/04/08
[registration cannot be adjusted to spec] - see copy adjustment printing scanning page 5-39 to 5-41 04/04/08

[registration 1 to 2 duplex] - user tools/copy/adjust image/ left duplex margin 04/04/08


[registration side to side] - 16 tooth gear for side fences missing or out of position 04/04/08
Solution Text Updated
[registration side to side] - perform software reset, press and hold # and decimal keys for 15 seconds 04/04/08

[copies skewed] - check corner seperators 04/04/08


[Skewed copies in all mode- internal/off glass/printing/fax] - replace PCU 04/04/08
[speckled copies] - replace PCU 04/04/08
[spots on copy] - replace PCU 04/04/08
[black streaks on copies] - replace PCU 04/04/08
[dog ear outputs] - reposition fuser entrance guide 04/04/08
[fuser exhaust fan failure] - exhaust fan motor defective 04/04/08
[noise - fusing unit] - replace fuser bushings 04/04/08
[noise - PCU] - replace PCU 04/04/08
[cannot remove PCU] - charge roller not in home position 04/04/08
[cannot remove PCU] - use SP 5-943 to lift charge roller, set data to 1 press enter 04/04/08
[drum - cannot remove] - pressure on/ off lever-use updated part no new number all ricoh stock is good 04/04/08

[application software does not print / print issues] - assist with general network printing issues 04/04/08
[application software does not print / print issues] - contact specific application manfacturer 04/04/08
[Dog Ears] - install optional heaters 04/04/08
[Jam A] - finisher main board 04/04/08
[Jam B no paper] - defective lower exit sensor cn. 157 pin 11 open 04/04/08
[Jam B] - defective upper exit sensor 04/04/08
[Jam B no paper] - fusing exit sensor 04/04/08
[Jam B no paper] - registration sensor 04/04/08
[Jam Bypass] - check for special size set smaller than paper being fed 04/04/08
[Jam C with paper] - install tapping screw for exit roller drive belt tension item 101 page 38 04/04/08
[Jam C no paper] - lower exit sensor cn157-11 (IOCSS) shorted 0 volts 04/04/08
[SP7-903-011] - IOCSS PCB defective 04/04/08
[SP7-903-120] - defective lower exit sensor cn. 157 pin 11 open 04/04/08
[SP7-903-122] - replace item 23 page 36 G0204456 pulley 33Z (A193) 04/04/08
[SP7-903-124] - replace junction gate solenoid 04/04/08
[jam - duplex feed in] - defective duplex control PCB 04/04/08
[jam - duplex - odd number of originals - 1 to 2 only] - adjust duplex gate pawl solenoid - A2294760 04/04/08

[jam - duplex - odd number of originals - 1 to 2 only] - check duplex transport sensors 1, 2 and 3 actuators 04/04/08
- may pop out of sensor
Solution Text Updated
[jam - duplex feed in] - guide plate lever may be broken - A2294468 04/04/08
[jam - duplex feed in] - inspect or reduce spring tension on reversal gate pawl - A2294611 04/04/08
[jam - duplex feed in] - inspect reversal bracket - holds driven roller, could be bent(A2294633) 04/04/08
[jam - duplex feed in] - replace duplex transport clutch 04/04/08
[jam - duplex feed in] - replace SBI C U 04/04/08
[jam - duplex feed in] - reposition inverter gate solenoid - plunger binds up, A2294469 04/04/08
[jam - duplex feed in] - clean juction gate sol - interchange unit 04/04/08
[exit jams] - replace item 23 page 36 G0204456 pulley 33Z (A193) 04/04/08
[exit jams] - upper exit roller (G0204456) out of round and adjust belt tension 04/04/08
[paper jams in PS 3 30] - IOCSS PCB defective 04/04/08
[paper jams in PS 3 30] - Vertical transport door out of alignment 04/04/08
[AS400 networking] - Miconix 714 997 4771 Bob Grenda 04/04/08
[Axis hook up] - Axis setup assist; Axis can be accessed via browser- [Ctrl] L and enter IP adrs of Axis (not 04/04/08
DHCP)
[Axis hook up] - Axis support- 800-444-Axis (2947) 04/04/08
[EPROM installation on controller.] - Align EPROM notch with notch on PCB. 04/04/08
[networking of printer interface] - Aficio - download driver from web; www.ricoh-usa.com, Software 04/04/08
Center, Aficio Digital Imaging
[driver install] - advise customer to load NT 4.0 print driver 04/04/08
[driver install] - install PCL driver 04/04/08
[Windows 2000 or XP driver.] - Built in mini driver, use add printer wizard select Ricoh manufacturer. 04/04/08

[Win98/ME print difficulty] - contact specific application manfacturer 04/04/08


[clear current print job] - 200/250 - clear key, printer, online (to go off-line), jobreset, OK 04/04/08
[not printing / print issues] - advise customer to change to standard parallel port in BIOS 04/04/08
[not printing / print issues] - assisted with configuring software 04/04/08
[not printing / print issues] - AXIS 540+ print server recommended; www.axis.com - unit has a web page 04/04/08
accessable via a browser if IP adrs is known
[not printing / print issues] - program defaults 04/04/08
[image shifted, at install only] - Aficio 200 = type 250 04/04/08
[image shifted, at install only] - Aficio 250 = type 251 04/04/08
[MAC printing (PostScript)] - use PowerPrint - ships with print defs and a MAC centronics-to-parallel 04/04/08
cable; note- AXIS 540+ can substitute for cable
[memory overflow] - increase ram to a max of 32 meg 04/04/08
[memory overflow] - install HDD 04/04/08
Solution Text Updated
[red print key add 4 meg memory displayed] - normal operation with 1.35 roms 04/04/08
[networking of printer interface] - Aficio - download driver from web; www.ricoh-usa.com, Software 04/04/08
Center, Aficio Digital Imaging
[networking of printer interface] - Axis setup assist; Axis can be accessed via browser- [Ctrl] L and enter IP 04/04/08
adrs of Axis (not DHCP)
[networking of printer interface] - referred other vendor 04/04/08
[Close covers when printer selected only, copier and fax ok] - turn machine off than on 04/04/08
[Windows 2000 or XP driver.] - Built in mini driver, use add printer wizard select Ricoh manufacturer. 04/04/08

[printer over run] - Change resolution in print driver to 300DPI. 04/04/08


[prints PJL commands but no text] - IEEE 1284 bi-directional cable recommended 04/04/08
[printer over run] - increase ram to a max of 32 meg 04/04/08
[Printing garbage] - check printer cable length 04/04/08
[Printing garbage] - LDDR 04/04/08
[SC101] - BICU PCB defective 04/04/08
[SC101] - lamp stabilizer 04/04/08
[SC101] - replace F1 on lamp stablizer 04/04/08
[SC101] - SBU defective 04/04/08
[SC101] - third mirror out of position 04/04/08
[SC101 Xenon lamp error ] - defective exposure lamp harness 04/04/08
[SC101 Xenon lamp error] - SBU defective 04/04/08
[SC101 Xenon lamp error] - third mirror out of position 04/04/08
[SC120] - IOCSS PCB defective 04/04/08
[SC120 scanner home position sensor error1] - IOCSS PCB defective 04/04/08
[SC2201] - non EDO 04/04/08
[SC302] - replace IOB and toner supply motor as a set 04/04/08
[SC306] - IOCSS PCB defective 04/04/08
[SC3 06, charge roller home position sensor] - charge roller one third turn clutch defective 04/04/08
[SC320] - check fusing exhaust fan operation 04/04/08
[SC320] - IOCSS PCB defective 04/04/08
[SC320] - polygon motor defective 04/04/08
[SC320 polygon motor error] - IOCSS PCB defective 04/04/08
BICU board, CN-306, pin 1=24vdc, pin 3= 5vdc trigger 04/04/08
[SC322] - BICU PCB defective 04/04/08
[SC322] - laser diode unit 04/04/08
Solution Text Updated
[SC322] - laser sync detector PCB defective 04/04/08
[SC322] - laser sync detector PCB out of position 04/04/08
[SC322 laser synchronization detector error] - reseat connectors to laser unit 04/04/08
[SC681] - installed wrong fax unit 04/04/08
[SC390] - poor connection of the PCU 04/04/08
[SC390] - replace IOCSS board 04/04/08
[SC401] - BICU PCB defective 04/04/08
[SC401] - high voltage PCB defective 04/04/08
[SC401] - transfer roller defective 04/04/08
[SC503] - IOCSS PCB defective 04/04/08
[SC503] - paper tray size sensor shorted 04/04/08
[SC503] - tray lift motor defective 04/04/08
[SC543] - SP 5 8 1 0 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
SP 5 8 1 0 select 1, press and hold the photo mode key and then press and hold the enter key and wait 04/04/08
for 5 beeps
[SC544] - SP 5810 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
[SC544] - update to firmware level W for A193, N for A224 04/04/08
[SC546] - check fuser unit connector 04/04/08
[SC546] - SP 5810 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
[SC546] - wall voltage 04/04/08
[SC548] - SP 5 8 1 0 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
[SC549] - power supply PCB defective 04/04/08
[SC549] - SP 5 8 1 0 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
[SC681 fax option error] - installed wrong fax unit 04/04/08
[SC691 communication error between BICU and fax controller] - BICU PCB defective 04/04/08
[SC692] - check connection between BICU PCB and mother board 04/04/08
[SC701] - feed out motor defective 04/04/08
[SC701] - interlock switch open 04/04/08
[SC920] - check connection between BICU PCB and MSU PCB 04/04/08
[SC921] - MSU PCB defective 04/04/08
[SC990] - BICU PCB defective 04/04/08
Solution Text Updated
[SC990] - IOCSS PCB defective 04/04/08
[SC990] - see IC110 or IC112 blown in electrical 04/04/08
[SC990] - see RGC bulletin # 016 04/04/08
[SC990 communication error betweem BICU and IOCSS PCB] - BICU PCB defective 04/04/08
[SC990 communication error betweem BICU and IOCSS PCB] - toner supply motor shorted cn119-1 04/04/08
should read more than 100 ohms
[program - restricted access] - 200/250, user tools, system, 18 to add codes, 17 to enable restricted 04/04/08
access, general, p. 56-59
[program - RTI/TTI/CSI] - p.193, user tools, fax, 6 #', 07, RTI/TTI 04/04/08
[user tools - programming and use] - 200/250 fax p.204-6, Tx Rpt, user tools, fax, 6#', down to nn user 04/04/08
parm, dn to sw03, bits 0, 5 - type- 0 and 5 (0 = off)
[DF skewing] - install 0.5mm spacers A4651397 under mounting hindge to increase rear height for proper 04/04/08
adjustment
[copier never ask for toner] - replace TD sensor 04/04/08
[add toner condition will not clear] - use SP 96 to clear 04/04/08
[erratic operation after selecting bypass tray] - replace main board 04/04/08
[background] - clean or replace development bias terminal 04/04/08
clean lens unit slit glass 04/04/08
[black copies] - check 4th and 5th mirror position 04/04/08
[black copies] - replace PCU 04/04/08
[vertical white lines or bands] - clean transfer, charge, grid, and all casings with water 04/04/08
[vertical white lines or bands] - fax TSB A219 / A245 / A289 - 014 04/04/08
[vertical white lines or bands] - install new style corona unit, tsb a219-002 04/04/08
[jitter 2 inches from trail edge] - rebuild fuser unit 04/04/08
[Toner density too low] - remove mylar from blocking toner supply 04/04/08
[light copies] - replace imaging unit 04/04/08
[light copies] - Replace main charge assembly 04/04/08
[Image shifted down on copy] - replace registration clutch 04/04/08
[black spots on copies] - fax TSB A219 / A245 / A289 - 014 04/04/08
[black spots on copies] - refer to tsb 14 and 20 04/04/08
[black spots on copies] - replace imaging unit 04/04/08
[Uneven density] - clean optics and adjust light intensity 04/04/08
[jam - A jam] - replace paper tray 04/04/08
[exit jams] - new style exit switch (refer to tsb 019) 04/04/08
[Relay clutch stays engaged when feeding 11 x 8.5 causing jam] - replace relay clutch 04/04/08
Solution Text Updated
[Double feeding] - use new feed rollers A219 2555 04/04/08
[E14] - unstable wall power 04/04/08
[E14 zero cross signal error 2] - replace AC drive and DC power supply PCB 04/04/08
[E22 scanner home position error 2] - replace scanner home position sensor 04/04/08
[E54] - use SP 97 to reset 04/04/08
scanner home position sensor 04/04/08
[DF not recognized] - replace DF interface harness-P/N A80 6 5 7 7 0 04/04/08
[ADF original table keeps rising and falling] - ADF paper set sensor or actuator 04/04/08

[ADF original table keeps rising and falling] - check bottom plate home position sensor 04/04/08

[ADF original table keeps rising and falling] - DF main board 04/04/08

[ADF original table keeps rising and falling] - inspect front original table bracket - bent 04/04/08

[ADF original table keeps rising and falling] - replace bottom plate hp sensor harness p/n a8065730 04/04/08

[ADF original table keeps rising and falling] - replace DF interface harness 04/04/08

[ADF original table keeps rising and falling] - replace original sensor harness - P/N A80 6 5 7 3 0 04/04/08

[DF jams] - clear paper jam 04/04/08


[DF varying registration] - DF main board 04/04/08
[lead edge of copy compressed using DF only] - set sp 6-901-1 to 620 (default) 04/04/08
[noise from paper feed area] - replace DF separation roller 04/04/08
[add toner condition constant displayed] - IOB defective 04/04/08
[add toner condition constant displayed] - toner end sensor 04/04/08
[APS always pulls from 11 by 17 tray] - turn exposure glass over 04/04/08
[B2 not set is indicated] - check guide plate position sensor for oil contamination coming from developer 04/04/08
motor
[fuse 104] - replace finisher main board 04/04/08
[fuse 113] - fuse 1 13 04/04/08
[fuse 113] - replace power supply unit 04/04/08
[fuse 113] - RT 37 near end sensor wiring shorted to frame 04/04/08
[burning smell, electrical] - check D24 on PSU - burned diode does not affect machine operation 04/04/08
[Customers circuit breaker opening] - replace exposure lamp 04/04/08
Solution Text Updated
[door open indicator is on] - replace operation panel 04/04/08
[operation panel, tandem copy connect button not displayed] - firmware level should be at least G 04/04/08

[copying is displayed - no operation] - charge grid shorting out-clean or replace 04/04/08


[copying is displayed - no operation] - make sure finisher is grounded 04/04/08
[copying is displayed - no operation] - perform RAM clear 04/04/08
[dead machine] - power supply unit 04/04/08
[dead machine] - PSU defective 04/04/08
[dead machine] - repair pinched wire in LCT main harness 04/04/08
[dead machine] - replace finisher main board 04/04/08
[dead machine] - replace finisher MPCB and stapler unit harness 04/04/08
[dead machine] - replace laser synchronizing board 04/04/08
[dead machine] - replace printer controller 04/04/08
[dead machine] - SBICU board 04/04/08
Enable sp 5118 04/04/08
[flash card not recognized] - replace printer controller 04/04/08
[flash card not recognized] - replace SBI C U 04/04/08
[IC103 blown on paper feed board] - first lift motor defective 04/04/08
[Q112 cracked on IO Board] - 11 by 17 may be loaded in tandem tray and display shows 11 by 8.5 04/04/08

[Q112 cracked on IO Board] - key counter plugged in wrong blows this IC, also opens fuse 102, may 04/04/08
damages power packs
[Q112 cracked on IO Board] - short circuit in key counter system - ie- hecon, danyo... 04/04/08
[key counter not responding] - IOB defective 04/04/08
Use SP 7810 to clear the key operator code 04/04/08
[machine shuts off then back on] - check ribbon cable for print controller-shorted to frame 04/04/08
[now loading displayed, machine shuts off then back on] - check tandem tray for pinched wire-CN2 7 2 on 04/04/08
paper feed control PCB
[machine shuts off then back on] - fuse 1 13 04/04/08
[now loading displayed, machine shuts off then back on] - paper stuck in a paper tray connector 04/04/08
[machine shuts off then back on] - paper stuck inside paper tray conector - check behind trays for paper 04/04/08
in any of the tray connectors
[machine shuts off then back on] - reload with latest firmware 04/04/08
[now loading displayed, machine shuts off then back on] - replace finisher main board 04/04/08
[now loading displayed, machine shuts off then back on] - replace power supply PCB 04/04/08
Solution Text Updated
[now loading displayed, machine shuts off then back on] - replace SBI C U 04/04/08
[machine shuts off then back on] - Transfer unit harness stuck in duplex tray frame connector - re- route 04/04/08
harness
[now loading displayed, machine shuts off then back on] - upgrade firmware 04/04/08
fuse 1 13, reload with latest firmware, paper stuck inside paper tray conector - check behind trays for 04/04/08
paper in any of the tray connectors
[copier shuts down, no display, wrench, jam, and door open] - replace power supply unit 04/04/08

[operation panel, red wrench, no display] - replace finisher main board 04/04/08

[operation panel, red wrench, no display] - replace power supply unit 04/04/08

[operation panel, red wrench, no display] - Replace transfer power pack 04/04/08

[operation panel, red wrench, no display] - stapler unit drives too far to the rear, pinches harness 04/04/08

[operation panel, now loading is indicated] - fuse 1 13 open on power supply 04/04/08

[operation panel, now loading is indicated] - paper stuck in a paper tray connector 04/04/08

[operation panel, now loading is indicated] - SBICU board 04/04/08

[operation panel, displays 4 trays] - check connector 2 63, pins 11 and 12 04/04/08
[operation panel, displays 4 trays] - replace paper feed board 04/04/08
[operation panel, displays 4 trays] - replace SBI C U PCB 04/04/08
[tray 2 set to european sized paper] - Set sp 5-131 to 1 04/04/08
[operation panel, displays metric paper sizes] - set SP 5131 to 1 - paper size type selection 04/04/08
[tray 2 reading metric sized paper] - Set sp 5-131 to 1 north america 04/04/08
[operation panel, dark display, cannot adjust] - incorrect operation panel installed - TSB 009 for assy. 04/04/08
parts -
[operation panel, dark display, cannot adjust] - replace power supply unit 04/04/08

[multiple service codes - dark display] - replace power supply 04/04/08

[operation panel, erratic operation] - operation panel 04/04/08


[operation panel, erratic operation] - replace NIB 04/04/08
[operation panel, erratic operation] - upgrade firmware to latest level 04/04/08
[please wait 1 minute indicated, no fuser lamps on] - replace power supply unit 04/04/08
Solution Text Updated
[please wait 1 minute indicated, no fuser lamps on] - upgrade firmware level - Gor higher 04/04/08
[red print key, fuser up to temp, no SC, can copy in SP only] - make sure SP 5-118 is set to 0 04/04/08
[red print key, fuser up to temp, no SC, can copy in SP only] - replace thermister 04/04/08
[reconditioning displayed] - If SP 2506 is set to yes, this message will be displayed at the interval set up in 04/04/08
SP2506-2
[scans, does not print, returns to ready-memory does decrease] - drum unit not set, check SP 5 803 04/04/08
number 14 bit 1 should be 0 at ready
[scans, does not print, returns to ready-memory does decrease] - Install M level firmware or higher 04/04/08

[scans, does not print, returns to ready-memory does decrease] - possible bad harness - CN206 on I/O 04/04/08
board, #A2295415
[operation panel, cannot calibrate touch screen] - follow adjustment procedure in SM page 5-110 04/04/08

[operation panel, cannot calibrate touch screen] - operation panel 04/04/08


[VSG and VSP both show 0 volts] - replace development bias power pack 04/04/08
[display shows two hole punch - instead of three hole] - turn finisher main board dip switch 100 - 1 to on 04/04/08

[add staple indication] - replace stapler harness 04/04/08


[add staple indication] - replaced stapler unit 04/04/08
[finisher has no operation - dead] - CN 101 finisher main board loose 04/04/08
[finisher has no operation - dead] - replace fuse 1 04 on PSU 04/04/08
[finisher has no operation - dead] - replace stapler harness 04/04/08
[erratic finisher operation] - confirm model of finisher-SR7 4 0 and SR7 5 0 not compatible with 650 04/04/08

[intermittantly does not staple last sheet of set] - reform entrance sensor position - last sheet held by 04/04/08
joggers
[finisher bin overdrives down] - stack height sensor actuator cracked 04/04/08
[R1 and R3 jams] - finisher entrance sensor 04/04/08
[finisher entrance jams] - replace finisher transport drive motor 04/04/08
[finisher entrance jams] - replace staple drive motor 04/04/08
[IC 1 16 blown on finisher main board] - replace shift tray motor 04/04/08
[poor stacking in shift tray] - adjust stack height sensor towards exit to keep tray lower 04/04/08
[poor stacking in shift tray] - remove shift tray guide - the wedge on the shift tray only goes on SR730 04/04/08
installed on A232
[poor stacking in jogger unit] - check rear positioning fence mylar-item 12 page 31 in parts catalog 04/04/08

[poor stacking in jogger unit] - paper curl - see TSB A697 - 008 04/04/08
Solution Text Updated
[punch hole registration varies] - replace punch motor PCB-P/N A81 2 5 1 1 0 04/04/08
[punch hole position, unable to adjust lead to trail] - turn on dip switch 100-1 on finisher main board, 04/04/08
leave on
[paper jamming in punch unit] - replace lower transport motor p/n ax050119 04/04/08
[paper jamming in punch unit] - replace punch unit 04/04/08
[R1 and R3 jams] - replace punch unit 04/04/08
[S R 7 40 R1 and R3 at power up] - replace punch unit - punch unit does not check home at power up 04/04/08

[staple jams] - replace stapler unit 04/04/08


[staple not functioning correctly] - inspect harnesses on and to stapler unit for short to frame 04/04/08
[staple not functioning correctly] - replace stapler unit 04/04/08
[stapler unit double staples] - inspect harnesses on and to stapler unit for short to frame 04/04/08
[stapler stops in rear position] - stapler unit drives too far to the rear, pinches harness 04/04/08
[upper transport motor turns backwards] - replace finisher main board 04/04/08
[background] - developer unit 04/04/08
[overtoning] - insufficient drum ground-repack bearing with conductive grease 04/04/08
[background] - repack drum ground bearing with conductive grease 04/04/08
[background] - replace drum 04/04/08
[overtoning] - replace drum 04/04/08
[overtoning] - replace drum shaft and bearings 04/04/08
[background] - replace ID sensor 04/04/08
[background] - see TSB 007. 04/04/08
[overtoning] - see TSB 007. 04/04/08
[overtoning] - Set SP mode 2 209 to default 04/04/08
[background] - toner clutch mechanically staying on - clutch now available separately #AX200093 04/04/08

[overtoning] - toner clutch mechanically staying on - clutch now available separately #AX200093 04/04/08

[overtoning] - transfer belt not releasing from drum 04/04/08


[background] - use correct wire in correct corona unit 04/04/08
transfer unit cleaning roller not seated properly 04/04/08
[black copies] - check that this mylar is installed - a2291806 04/04/08
[black copies] - check xenon lamp board for arcing to frame - A2295463 04/04/08
[black copies] - process control is turned off 04/04/08
[black copies] - replace IOB 04/04/08
Solution Text Updated
[black copies] - SBICU Board 04/04/08
[black copies, test patterns okay] - replace power supply - loss of -12volts to SBU 04/04/08
[black copies - internal patterns OK] - inspect or replace ribbon cable - LDDR to SBICU 04/04/08
[black copies - internal patterns OK] - replace power supply - loss of -12volts to SBU 04/04/08
[blank image] - drum ground 04/04/08
[blank image] - wrong drum 04/04/08
[blank copies] - transfer power pack 04/04/08
[first copy okay, consecutive copies blurred] - SBICU board 04/04/08
[development unit - developer spill] - replace developer unit 04/04/08
[wavey lines, off the glass and internal patterns] - SBU defective 04/04/08
[edges are jagged] - do laser pitch adj. page 6-18 SFM 04/04/08
[prints junk (copy mode)] - replace enhancement kit (HDD) 04/04/08
[edges are jagged] - replace LDDR 04/04/08
[cleaning blade flipping] - customer using katun type toner 04/04/08
[cleaning blade flipping] - set SP 2964-1 blade protection to 25 04/04/08
[bar code like copies] - replace development bias receptacle, scribe before removing 04/04/08
[bar code like copies] - replace HDD 04/04/08
[bar code like copies] - replace polygon mirror motor 04/04/08
[bar code like copies] - replace SBI C U 04/04/08
[light copies] - drum ground 04/04/08
[light copies] - field fix, try the light copy bias adjustment list - see TSB 014 04/04/08
[light image - undertoned] - field fix, try the light copy bias adjustment list - see TSB 014 04/04/08
[light copies] - low monthly copy volume - refer to tsb a229 - 34 04/04/08
[light image - undertoned] - low monthly copy volume - refer to tsb a229 - 34 04/04/08
[light image - undertoned] - make sure SP 2208 is set to sensor control - default 04/04/08
[light image - SC3 7 0, VSG and VSP read 0] - mylar on upper drum unit flipped in front of DPS. 04/04/08
[light image - SC3 7 0, VSG and VSP read 0] - potential sensor 04/04/08
[light image - undertoned] - refer to technical service bulletin 014 04/04/08
[light copies] - replace rear development holder - caution- score frame before removing assy. #AA084043 04/04/08

[light image - undertoned] - replace toner density sensor 04/04/08


[light image - insufficient transfer] - replace transfer unit and IOB as a set 04/04/08
[light image - undertoned] - toner hopper assembly 04/04/08
[light copies] - wrong developer in machine 04/04/08
Solution Text Updated
refer to tsb a229 - 034 for low monthly volume copiers 04/04/08
Low use copier <20K per month - refer to TSB A229-34 04/04/08
replace rear bearing holder 04/04/08
[black lines - lead/trail edge] - replace developer 04/04/08
[black lines - lead/trail edge] - SBICU board 04/04/08
[black lines - op to non-op] - LD unit defective 04/04/08
[black lines - op to non-op] - SBICU board 04/04/08
[white lines - lead/trail edge] - inspect development filter for gaps - leaking toner onto toner shield 04/04/08

[unfused copies] - fusing lamp wired incorrectly 04/04/08


[registration varies when using sort or punch modes only] - adjust SP 4010 and 1001 04/04/08
[bypass side to side registration off] - clean bypass paper size sensor - variable resistor 04/04/08
[skewing - all trays and internal prints] - replace registration pressure springs part number 54422754 04/04/08

[black spots on copies] - cleaning unit drive gear not meshing properly - machine side gear is spring 04/04/08
loaded and binds up on c clip - AB017287
[black spots on copies] - replace developer unit and charge corona assembly 04/04/08
[duplex junction gate not opening] - replace SBI C U 04/04/08
[cleaning coil turning in wrong direction-black dot on front] - replace toner removal coil-AD0 4 3 0 5 4 04/04/08

[main motor runs backwards] - replace IOB and high voltage control PCB - screw shorted out IOB 04/04/08

[dog ear outputs - only face down copies] - inspect or reduce spring tension on reversal gate pawl - 04/04/08
A2294611
[dog ear outputs - duplexing] - replace exit guide p/n a2294301 04/04/08
[dog ear outputs - duplexing] - replace junction gate solenoid assembly-P/N A22 9 4 7 6 0 04/04/08
[dog ear outputs - duplexing] - replace reversal solenoid assembly P/N a2934782 04/04/08
[dog ear outputs - duplexing] - try removing spring from duplex gate pawl solenoid - #AA060744 04/04/08
[noise - toner recycling assembly] - clean out toner coil recycling tube 04/04/08
[toner - recycling unit clogged] - replace toner recycling pump 04/04/08
[toner - recycling unit clogged] - toner clutch mechanically staying on - clutch now available separately 04/04/08
#AX200093
[toner - dusting/spilling] - adjust rear development holder 04/04/08
[creasing copies] - check nip band width 04/04/08
[General information, copy quality question] - check right inner cover (A2293290) - not engaging shutter 04/04/08
cover (A2293285)
Solution Text Updated
set sp 2506-1 to 1 and restart unit 04/04/08
[application software does not print / print issues] - assist with general network printing issues 04/04/08
[Z fold - registration roller] - replace relay clutch 04/04/08
[Z fold - registration roller] - set SP1-003 to default 04/04/08
[Accordian Jams] - see A 229 TSB 38 04/04/08
[Z Folds] - replace relay clutch 04/04/08
[Jam A will not clear - no paper present all sensors check good] - replace paper feed control PCB 04/04/08

[Jam A from internal lct only] - adjust tray 2 rails up - tray 3 pick up roller hits bottom of tray 2 04/04/08
[Jam B] - registration motor 04/04/08
[Jam B] - replace registration sensor 04/04/08
[jam - bypass feed in] - adjust bypass feed timing - sp1-003-2 04/04/08
[jam - bypass feed in] - replace one way bearing - 52052865 04/04/08
[Jam C] - Replace fusing duplex drive motor 04/04/08
[SP7-504-003] - replace lower front door safety switch 04/04/08
[SP7-504-004] - replace feed and relay clutch 04/04/08
[SP7-504-007] - replace LCT drive clutch 04/04/08
[SP7-504-007] - replace one way bearing 04/04/08
[SP7-504-15] - inspect or reduce spring tension on reversal gate pawl - A2294611 04/04/08
[SP7-504-15] - replace BICU 04/04/08
[SP7-504-19] - replaced duplex entrance sensor 04/04/08
[SP7-504 jam code 26 - finisher up tray exit sensor not act] - punch unit causing jams - replace 04/04/08
[SP7-504-29] - replace stapler entrance sensor 04/04/08
[SP7-504-33] - replace mail box main board 04/04/08
[SP7-504 jam code 57 - LCT relay sensor stays on] - replace registration motor harness 04/04/08
[SP7-504-62] - replace registration and relay sensors 04/04/08
[SP7-504-62] - replace relay clutch 04/04/08
[SP7-504-62] - replaced tray 3 feed assembly 04/04/08
[SP7-504-66] - replace finisher transport drive motor 04/04/08
[SP7-504-125 SR860] - repair pinched 24vdc wire for vertical relay clutch 04/04/08
[SP7-504-125 SR860] - replace duplex transport and feed clutches as a set 04/04/08
[SP7-504-125 SR860] - replace first feed station clutches 04/04/08
[SP7-504-125 SR860] - replace vertical transport clutch 04/04/08
[SP7-504-125 SR860] - upgrade firmware to latest level 04/04/08
Solution Text Updated
[Jam Duplex] - duplex feed clutch 04/04/08
[duplex feed out jams] - replace duplex transport clutch-P/N AX2 00 15 1 04/04/08
[Jam E1] - upgrade firmware 04/04/08
[Jam E5] - replace duplex transport clutch 04/04/08
[jam - E jam - drum wrap indicatory] - pressure roller position sensor flag bent-ok if right side of flag line 04/04/08
up with right side of sensor and roller is down
[jam - E1 jam] - inspect or reduce spring tension on reversal gate pawl - A2294611 04/04/08
[jams with key card system installed-not deducting from count] - confirm firmware level M or higher-set 04/04/08
SP 5-113 to 3 select copy in user tools- sys. settings/count manager/set key card
[Internal LCT does not lift] - install new motor - same # but a green dot is on new motor casing and the 04/04/08
lot # is 9314 or higher
[Internal LCT does not lift] - replace LCT lift motor 04/04/08
[Internal LCT does not lift] - replace paper feed control board 04/04/08
[Internal LCT does not lift] - replace tray lift sensor 04/04/08
[Internal LCT overdrives down - with or w/o paper] - field fix - add 2mm extension to lower limit sensor 04/04/08
actuator, no longer
[Internal LCT overdrives down - with or w/o paper] - install new motor - same # but a green dot is on new 04/04/08
motor casing and the lot # is 9314 or higher
[Internal LCT overdrives down - with or w/o paper] - Internal LCT Lift Motor 04/04/08

[Internal LCT overdrives down - with or w/o paper] - LCT lift motor and paper feed board as a set 04/04/08

[Internal LCT overdrives down - with or w/o paper] - pick up solenoid connector loos 04/04/08

[Internal LCT overdrives up - with or w/o paper] - install new motor - same # but a green dot is on new 04/04/08
motor casing and the lot # is 9314 or higher
[Internal LCT overdrives up - with or w/o paper] - Internal LCT Lift Motor 04/04/08

[Internal LCT overdrives up - with or w/o paper] - LCT lift motor and paper feed board as a set 04/04/08

[Internal LCT overdrives up - with or w/o paper] - replace paper feed control board 04/04/08

[internal lct stuck in copier] - manually release the internal LCT lock lever -do not use your finger - use an 04/04/08
allen key
[RT 37, feed in jams] - LCT feed motor-see service bulletin RT3 7 - 04, part number change 04/04/08
[RT 37, feed in jams] - reform pick up roller solenoid bracket - not dropping far enough 04/04/08
[RT 37, feed in jams] - replace LCT feed sensor 04/04/08
[RT 37, kicks paper back out] - replace one way bearing 04/04/08
Solution Text Updated
[RT 37, does not lift] - reform LCT upper cover actuator 04/04/08
[RT 37 lift tray misaligned] - realign tray on belts-check for mechanical damage 04/04/08
[not printing / print issues] - assisted with installation and make recommendations 04/04/08
[not printing / print issues] - latest firmware 04/04/08
[networking of printer interface] - assist with general network printing issues 04/04/08
[NT Network - Printer Set Up] - LPR port, name of printer or print queue must be PORT1 in upper case 04/04/08

[A852 Controller not recognized at install] - Ribbon cable backwards, blue must face out 04/04/08
[SC101] - dc/dc converter defective or disconnected 04/04/08
[SC101] - dirty white plate 04/04/08
[SC101] - lamp regulator 04/04/08
[SC101] - PSU defective 04/04/08
[SC101] - refer to technical service bulletin 017 04/04/08
[SC101] - SBU defective 04/04/08
[SC101] - wall voltage 04/04/08
[SC121] - scanner motor 04/04/08
[SC121] - user pressing down too hard on left scale - locks up scanner 04/04/08
[SC302-01] - charge power pack 04/04/08
[SC302-01] - drum ground bearing 04/04/08
[SC302-01] - front cover interlock switch assembly -#(12042390) or switch actuators 04/04/08
[SC302-01] - possible bad harness - CN206 on I/O board, #A2295415 04/04/08
[SC302-01] - replace charge corona assembly 04/04/08
[SC302-01] - replace corona assembly 04/04/08
[SC302-01] - replace drum bearing and charge power pack 04/04/08
[SC302-01] - replace drum shaft stay and drum drive shaft - includes bearings, #A2291180 (stay) and 04/04/08
A2291141(shaft)
[SC302-01] - replace drum unit. 04/04/08
[SC302-01] - replace rear development holder - caution- score frame before removing assy. #AA084043 04/04/08

[SC302-01] - replace transfer belt 04/04/08


[SC302-01] - replace upper drum assembly - A2292380 04/04/08
[SC302-01] - reseat transfer unit connector 04/04/08
[SC302-01] - upgrade to lateset firmware-ver 9.39 level P 04/04/08
[SC302-02] - charge power pack 04/04/08
[SC302-02] - replace drum unit, transfer unit harness on the machine side - A2295600 04/04/08
Solution Text Updated
[SC302 charge corona leakage] - charge power pack 04/04/08
replace charge power pack 04/04/08
[SC303-02] - check corona wire cleaner motor connection 04/04/08
[SC320] - replace polygon mirror motor 04/04/08
[SC320] - reseat connectors to mirror motor 04/04/08
[SC320] - SBICU board defective 04/04/08
[SC321] - install line filter 04/04/08
[SC321] - printer controller defective 04/04/08
[SC321] - replace developer unit 04/04/08
[SC321] - replace development bias receptical, scribe before removing 04/04/08
[SC321] - replace paper feed relay sensor 04/04/08
[SC321] - replace registration motor 04/04/08
[SC321] - reseat CN4 0 4 on LDD R PCB 04/04/08
[SC321] - SBICU board 04/04/08
[SC322] - laser sync detector PCB defective 04/04/08
[SC322] - replace SBI C U PCB 04/04/08
[SC322] - reseat first laser sync detect sensor connector 04/04/08
[SC326] - laser sync detector PCB out of position 04/04/08
[SC 3 50 3 ID sensor error 3] - replaced developer 04/04/08
[SC360] - HDD defective 04/04/08
[SC360] - Power Supply - 12v missing 04/04/08
[SC360] - replace HDD 04/04/08
[SC360] - replace Transfer assembly 04/04/08
[SC360] - SBICU board defective 04/04/08
[SC361] - HDD defective 04/04/08
[SC362] - replace connect copy interface pcb 04/04/08
[SC363] - SBICU board 04/04/08
[SC365] - If print controller is installed, update controller firmware to version 1.84 or higher. 04/04/08
[SC365] - Re-Flash Controller Firmware 04/04/08
[SC365] - SBICU board defective 04/04/08
[SC370-01] - potential sensor 04/04/08
[SC370-04] - drum ground 04/04/08
[SC370-04] - reset copy features / system settings in user tools 04/04/08
Toner supply clutch stuck on. Replace clutch 04/04/08
Solution Text Updated
[SC390-1] - poor connection between TD sensor and I/O PCB 04/04/08
[SC390-1] - set SP 2-906 to default value 04/04/08
[SC390-1] - TD sensor defective 04/04/08
[SC390-1] - toner clutch mechanically staying on - clutch now available separately #AX200093 04/04/08
Set SP-mode 2-906 as 10 V 04/04/08
[SC390-3] - IOB defective 04/04/08
[SC390-3] - poor connection between TD sensor and I/O PCB 04/04/08
[SC390-3] - replace developer unit 04/04/08
[SC390-3] - TD sensor defective 04/04/08
[SC391] - check drum drive belt 04/04/08
[SC391] - defective developer power pack 04/04/08
[SC391] - drum 04/04/08
[SC391] - make sure development unit is not shorting out to registration guide plate 04/04/08
[SC391] - poor connection between bias terminal and power pack 04/04/08
[SC391] - replace developer unit 04/04/08
[SC391] - replace developer unit drum seals-AA1 5 2 2 2 6 front AA1 5 2 2 2 7 rear 04/04/08
[SC391] - replace rear development holder - caution- score frame before removing assy. #AA084043 04/04/08

[SC401-1] - poor connection between transfer terminal and power pack 04/04/08
[SC401-1] - reset transfer belt bias (bypass) to default 04/04/08
[SC401-1] - transfer power pack 04/04/08
[SC401-2] - check drum drive belt 04/04/08
[SC401-2] - poor connection between transfer terminal and power pack 04/04/08
[SC491] - replace polygon mirror motor fan 04/04/08
[SC495] - defective toner recycling clutch 04/04/08
[SC495] - inspect recycling unit drive belt, may be torn 04/04/08
[SC495] - replace toner recycling pump motor 04/04/08
[SC496] - no collection bottle 04/04/08
[SC496] - toner collection bottle switch loose 04/04/08
[SC501] - lift sensor defective 04/04/08
[SC502] - replace paper feed control board 04/04/08
[SC503] - tray lift motor defective 04/04/08
[SC507] - check-replace pick up solenoid-pick up roller not dropping down 04/04/08
[SC507] - LCT main motor 04/04/08
Solution Text Updated
[SC508] - rear fence motor 04/04/08
[SC509] - side fence motor 04/04/08
[SC521-1] - replace SBI C U 04/04/08
[SC530] - replace bypass motor 04/04/08
[SC541] - power supply unit 04/04/08
[SC542] - defective PSU 04/04/08
[SC542] - poor connection at fuser 04/04/08
[SC542] - replace IOB 04/04/08
[SC543] - replace thermister 04/04/08
[SC543] - replaced IOB 04/04/08
[SC590] - replace fuse 107 in psu 04/04/08
[SC590] - toner collection motor 04/04/08
[SC590] - toner collection motor sensor 04/04/08
[SC601] - Upgrade firmware to at least Q level 04/04/08
[SC620-1] - replace ADF MPCB 04/04/08
[SC620-2] - power supply 04/04/08
[SC621-01] - add extra ground wire from finisher to copier 04/04/08
[SC621-01] - pinched wire going to stapler rotation HP sensor 04/04/08
[SC724] - replace stapler unit 04/04/08
[SC726] - finisher main PCB defective 04/04/08
[SC726] - shift motor defective 04/04/08
[SC726] - shift tray lift motor defective 04/04/08
[SC727] - replace stapler harness 04/04/08
[SC730] - replace stapler position motor harness p/n a6975252 04/04/08
[SC900] - NV ram defective 04/04/08
[SC900-01] - replace IOB 04/04/08
[SC900-01] - replace N V ram 04/04/08
[SC900-01] - total counter and its connector 04/04/08
[SC954] - I D sensor harness shorted 04/04/08
[SC955] - upgrade to latest firmware 04/04/08
[SC980] - replace HDD-format with SP4-911 number 2 04/04/08
[SC981] - replace HDD 04/04/08
[SC981] - replace I O board 04/04/08
{HDD response error] - replace HDD 04/04/08
Solution Text Updated
[SC990] - clear ram 04/04/08
[SC990] - finisher main board ROM - A6975656D 04/04/08
[SC990] - NVRAM defective 04/04/08
[SC990] - reset copy features / system settings in user tools 04/04/08
[SC990] - upgrade firmware to latest level 04/04/08
[SC990 software performance error] - finisher main board ROM - A6975656D 04/04/08
[user tools - programming and use] - user tools, copy features, count manager 04/04/08
[user tools - programming and use] - user tools, system settings, count manager, set user code, select 04/04/08
copy
[DF not recognized] - BICU PCB defective 04/04/08
[can not detect original size when using DF] - incorrect fax option installed- A232 - A693, A284 - A874 04/04/08

[cannot detect original size when using DF (A284 - fax mode)] - incorrect fax option installed- A232 - 04/04/08
A693, A284 - A874
[original on glass indication - can not reset] - check APS sensors - SP4-301, all 0 with nothing on glass 04/04/08

[last original does not exit glass] - replaced pick up roller position gears - A6 80 22 61,A6 80 22 72 04/04/08

[original on glass indication - can not reset] - set SP4-303 to 0, install V level or above (bug in T level) 04/04/08

[displays copying no paper feed] - wall voltage noise 04/04/08


Replace Document Feeder Position Sensor 04/04/08
[DF jams] - clean all shafts on the feed belt/ pick up roller assembly - completely dis-assemble 04/04/08
[DF jams] - feed in drive gear A6801841 is all gummed up, clean or replace gear (this gear drives feed 04/04/08
belt)
[DF jams] - perform field modification- add spacer and seperation pad 04/04/08
[DF jams] - refer to TSB A680-002 DF67 - clean and lube pulleys, feedin motor stalls 04/04/08
[DF jams] - replace DF entrance sensor [AW010076] 04/04/08
[DF jams] - replace pull out roller guide - they may be loose and fall off 04/04/08
[DF jams] - replace registration sensor 04/04/08
see bulletin A680/A825-002R, Original misfeeding 04/04/08
[DF jams] - check inverter gate for burrs 04/04/08
[DF jams] - replace DF 04/04/08
[DF jams] - replace paper 04/04/08
[DF jams] - replace upper stay - A6 80 11 41 04/04/08
[multi feed originals] - clean / replace one ways in drive section and scotch brite shafts 04/04/08
Solution Text Updated
[multi feed originals] - clean seperation rollers 04/04/08
[multi feed originals] - perform field modification- add spacer and seperation pad 04/04/08
[multi feed originals] - recommended - TSB A680-008 - modified feed belt holder and pick up lever 04/04/08

[multi feed originals] - re-form upper stay, A6801141 downwards 04/04/08


[multi feed originals] - replace DF - like for like 04/04/08
[multi feed originals] - replace upper stay - A6 80 11 41 04/04/08
[DF feed in jam with noise] - reduce drive belt tension by moving drive motor 04/04/08
[DF feed in jam with noise] - replace reverse roller shaft - A6801680 04/04/08
[DF feed in jam with noise] - replace upper stay - A6 80 11 41 04/04/08
[DF noise] - refer to TSB A680-002 DF67 - clean and lube pulleys, feedin motor stalls 04/04/08
[duplex cannot be selected] - bent pins on duplex connector - main frame side 04/04/08

[duplex cannot be selected] - install electronic sort kit option 04/04/08

[add toner condition constant displayed] - check right door switch bracket. May be mounted incorrectly 04/04/08

[add toner condition constant displayed] - check to see if SP5-957 is set correctly - ref. TSB - 032 04/04/08
[add toner condition constant displayed] - cram 04/04/08
[add toner condition constant displayed] - front door switch actuator hung up - does not indicate front 04/04/08
door is open
[add toner condition constant displayed] - replace IOB PCB and toner supply motor as set - TSB # 35 04/04/08

[APS not functioning] - confirm the 8 1/2 by 14 tray is not set to 8 1/4 by 14 paper size 04/04/08
[APS not functioning] - replace BICU 04/04/08
[APS not functioning] - SP 5-127 should be on 04/04/08
[fuse 5 blown] - replace IOB 04/04/08
[can not enter SP mode or user tool mode] - # key stuck 04/04/08
[can not enter SP mode or user tool mode] - print key of print switchs stuck 04/04/08
[can not print out SMC data] - replace engine nvram 04/04/08
[close doors/covers open - close covers of relay unit] - bridge unit tray exit unit switch 04/04/08
[close doors/covers indication at power up] - check connection on CN403 on LDDR PCB 04/04/08
[close doors/covers open - close right cover] - check to see if SP5-957 is set correctly - ref. TSB - 032 04/04/08

[close doors/covers open - close right cover] - confirm bracket for the right door switches is positioned 04/04/08
correctly
Solution Text Updated
[close door/covers - door flickers] - exposure lamp harness shorted to frame 04/04/08
[close doors/covers indication at power up] - front door actuator deformed 04/04/08
[close doors/covers open - close right cover] - if right door switch kit is installed, check connections to the 04/04/08
new right switch
[close doors/covers open - close right cover and SC547] - if right door switch kit is installed, check 04/04/08
connections to the new right switch
[close doors/covers indication - right cover paper feed unit] - LCT set sensor 04/04/08
[close doors/covers indication] - main frame front cover safety switch 04/04/08
[close doors/covers open - close covers of relay unit] - middle cover not set correctly 04/04/08
[close doors/covers indication] - replace front door push switch 04/04/08
[close doors/covers indication at power up] - replace IOB and toner supply motor as a set 04/04/08
[close doors/covers open - close right cover] - replace power supply PCB 04/04/08
[close door/covers - door flickers] - replace PT300 push switch - 12042379 - right door switch 04/04/08
[close doors/covers open - close right cover] - replace PT300 right cover switch (1 bin sort tray) 04/04/08
[close doors/covers indication] - replace ribbon cable between BICU and LDDR 04/04/08
[close doors/covers open - close right cover] - replace ribbon cable between BICU and LDDR 04/04/08
[close doors/covers open - close covers of relay unit] - reseat connectors on IOB 04/04/08
[close doors/covers indication at power up] - reseat ribbon cable on LDDR PCB 04/04/08
replace door switches 04/04/08
[displays copying no paper feed] - NVRAM clear 04/04/08
[displays copying no paper feed] - replace BICU board 04/04/08
[displays copying no paper feed] - replace HDD 04/04/08
[displays copying no paper feed] - replace op panel pcb 04/04/08
[displays copying no paper feed] - response on DTA 04/04/08
[machine locks up, no error codes] - upgrade DF ROM if it only occurs when running 2 to 2 duplex and DF 04/04/08
jams occurs - J or higher
[displays copying no paper feed] - upgrade to W level firmware (A232 series only) 04/04/08
[CSS cable error] - turn off SP 5816-1 - CSS Function 04/04/08
[dead machine] - paper hieght sensor shorted - installed with print controller 04/04/08
[dead machine] - pinched wire in scanner wire harness 04/04/08
[dead machine] - replace BICU 04/04/08
[dead machine] - replace LCT PCB 04/04/08
[dead machine] - replace main AC switch 04/04/08
[dead machine] - replace PSU 04/04/08
[dead machine] - replace toner supply motor [shorted] and IOB as set - TSB # 35 (IC 122) 04/04/08
Solution Text Updated
[dead machine] - reseat CN 2 0 9 on IOB PCB 04/04/08
[duplex selected as default at power up] - user tools, 2-copy, 1-general features,10-duplex priority 04/04/08

[fuser overheat, no service code] - fusing exhaust fan install backward. air flow should be outwards 04/04/08

[IC22 on IOB blown] - replace toner supply motor [shorted] and IOB as set - TSB # 35 (IC 122) 04/04/08
[Q105 on IO Board blown] - key counter short - key installed backwards 04/04/08
[add toner] - install toner correctly 04/04/08
[interupt mode does not work] - interupt key work - print key goes green and customer can program the 04/04/08
job. Press print and job will pause for interupt job.
[intermittent jamming - jam counters do not increment] - replace PT300 push switch - 12042379 - right 04/04/08
door switch
[no reponse from start key] - re-install firmware, reseat connectors on BICU and IOB 04/04/08
[no response from start button] - replace star switches - 1204 2554 - qty 2 04/04/08
[open door indication, no display, red wrench] - replace finisher main pcb 04/04/08

[open door indication, no display, red wrench] - replace fuse 5 on power supply unit 04/04/08

[open door indication, no display, red wrench] - replace power supply 04/04/08

[open door indication, no display, red wrench] - replace third tray lift motor 04/04/08

[open door indication, no display, jam and red wrench] - replace toner motor and IOB as set , see TSB 04/04/08
035.
[open door indication, no display, jam and red wrench] - replace toner supply motor [shorted] and IOB as 04/04/08
set - TSB # 35 (IC 122)
[open door indication, no display, red wrench] - replace toner supply motor [shorted] and IOB as set - TSB 04/04/08
# 35 (IC 122)
[open door indication, no display, red wrench] - SR 730 Replace finisher stapler harness 04/04/08

[open door indication, no display, red wrench] - replace IOB PCB 04/04/08

replaced toner bottle motor and IOB as a set 04/04/08

[displays metric paper sizes] - check SP 5131 04/04/08


[display hard to read] - adjust display contrast - user tools - system setting - #17 04/04/08

[display hard to read] - replace BICU board 04/04/08


Solution Text Updated
[display hard to read] - reseat connections of BICU and operation panel 04/04/08

[display, dimmer fails] - replace operation panel board 04/04/08

[paper feed from 2 trays at same time] - IOB defective 04/04/08


[never goes to ready, no fuser warmup] - poor connection at CN107 on power supply board 04/04/08
[please wait, never goes to print green] - check scanner connection (connection when re-installing 04/04/08
scanner unit)
[please wait, never goes to print green] - cold solder joint on C10 on PSU 04/04/08
[please wait, never goes to print green] - replace enhanced image kit 04/04/08
[please wait, never goes to print green] - replace HDD 04/04/08
[please wait, never goes to print green] - replace scanner control board 04/04/08
[prints previous copied image after copying is completed] - replace operation panel PCB 04/04/08

[original on glass indication - can not reset] - set SP4-303 to 0, install V level or above (bug in T level) 04/04/08

[reset the duplex unit - please cancel to clear duplex mode] - duplex unit open switch 04/04/08
[false waste toner full display] - refer to TSB #9 reissue (contacts and new transfer cleaning blade) 04/04/08

[false waste toner full display] - remove tranfer belt assembly and bend the toner sensor contacts up 04/04/08
(located on the right cover, not the transfer belt assembly)
[false waste toner full display] - replace toner overflow sensor 04/04/08
[SC20] - change g 3 switch 7 bit 3 to a 1 04/04/08
[reducing tx image , image not rotated] - Use memory transmission 04/04/08
[SR 730 add staples will not clear / intermittent add staples] - remove wire ties and re install looser wire 04/04/08
ties
[SR 730 add staples will not clear / intermittent add staples] - replace finisher main PCB 04/04/08
[SR 720 - constant add staples] - replace finisher PCB 04/04/08
[SR 720 - constant add staples] - replace stapler harness (A6815450) - cn 180 pins 3, 5, and 6 should read 04/04/08
0vdc check
[SR 720 - constant add staples] - replace stapler unit 04/04/08
[open door condition / jamming in finisher] - replace interlock switch. 04/04/08
[SR 730 not recognized when mailbox installed] - wire broken on CN 2 on mailbox PCB 04/04/08
[finisher tray not shifting between sets, staples all copies] - finisher exit sensor actuator hung up 04/04/08

[Jam R only when stapling] - lower limit sensor actuator out of position 04/04/08
[SR720 - R jam when feeding to output tray] - replace exit motor 04/04/08
Solution Text Updated
[SR 720 - R jam when feeding to output tray] - junction gate hanging up 04/04/08
[SR 720 flashing R at power up] - loose connection/ wire on shift tray senors 04/04/08
[R jam indication when stapling only] - lower limit sensor actuator out of position 04/04/08
[finisher transport motor making noise] - incorrect finisher installed - onlt SR 7 20 and SR 7 30 04/04/08
[SR 720 paper curls over when entering the stapler tray] - check for nicks in paper guide on staple tray - 04/04/08
just to the right and left of the stack feed out belt
[SR 720 paper curls over when entering the stapler tray] - increase tension on stack feed out belt 04/04/08
[SR 720 paper curls over when entering the stapler tray] - replace junction gate solenoid 04/04/08
[punch position with SP6-113 #2 cannot be adjusted] - turn on dip sw 100-1 on finisher PCB 04/04/08
[SR 720 more than 30 originals, finisher ejects the stack] - staple limit is 30 sheets, normal operation 04/04/08

[SR 730 - 11x17 or 8.5x14 jams after exiting finisher] - incorrect finisher installed, SR720 - on 35 CPM 04/04/08
machines SR730 - on 45 CPM machine
[SR 720 exit jams when stapling sets only -exit rollers dont] - increase tension on stack feed out belt 04/04/08

[SR 720 jams on exit of staple sets] - replace finisher main PCB 04/04/08
[SR 720 jams on exit of staple sets] - replace stapler motor harness - A6 81 54 40 04/04/08
[SR 730 exit jams when stapling sets only -exit rollers dont] - replace stapler unit home position sensor 04/04/08

[SR 730 - mis-stapling set] - replaced stapler cartridge 04/04/08


[SR 720 - stapler double staples] - CN 180 pin 1 5 vdc stapler hammer HP sensor open or CN 180 pin 4, 04/04/08
ready high of 5 volts - A6815450 stapler sensor harness -
[staples will not advance] - replace stapler unit 04/04/08
[staples will not advance] - response on DTA 04/04/08
[staples will not advance] - stretch the spring in staple cartridge 04/04/08
[background - 2nd side of duplex copies] - adjust second side transfer SP 2-301-2 04/04/08
[background - overtoning] - changed supplies - toner and developer 04/04/08
[background - op and/or non op] - charge roller not positioned correctly 04/04/08
[overtoning] - check if SP2220 is below 4.00 volts - set to 4.00 volts 04/04/08
[background - op and/or non op] - clean charge roller bushings 04/04/08
[dirty copies, clogged drum cleaning unit] - cleaned out cleaning unit 04/04/08
[background - overtoning] - Confirm 2-208 =0 sensor mode 04/04/08
[background - overtoning] - confirm tech followed procedure in service manual for dev replacement. 04/04/08

[background - overtoning] - cram and replace developer 04/04/08


[background - overtoning] - de-tone and perform SP2-801 04/04/08
Solution Text Updated
[background - overtoning] - de-toning procedure ref - TSB 62 04/04/08
[overtoning] - de-toning procedure ref - TSB 62 04/04/08
[background - op and/or non op] - incorrect toner in machine or in bottle 04/04/08
[background - overtoning] - poor contact with the development unit bias spring. 04/04/08
[background - overtoning] - replace BICU 04/04/08
[first copy OK - all the rest poor CQ] - replace BICU 04/04/08
[intermittent half dark copies - gray background] - replace charge cleaning bracket - A2322298 04/04/08
[background - op and/or non op] - replace charge roller 04/04/08
[intermittent half dark copies - gray background] - replace charge roller (AD027006) and bushings as set 04/04/08
(A2322421)
[background - overtoning] - replace dev unit 04/04/08
[overtoning] - replace developer and run SP 2-801 04/04/08
[first copy OK - all the rest poor CQ] - replace development roller assembly 04/04/08
[background - op and/or non op] - replace drum 04/04/08
[background - op and/or non op] - replace drum ground bearing (A2323561) 04/04/08
[background - overtoning] - replace drum ground bearing (A2323561) 04/04/08
[overtoning] - replace drum ground bearing (A2323561) 04/04/08
[background - overtoning] - Replace High Voltage PCB 04/04/08
[background - overtoning] - replace laser unit 04/04/08
[background - overtoning] - replace nvram 04/04/08
[intermittent half dark copies - gray background] - replace PCU unit 04/04/08
[background - overtoning] - replace TD sensor 04/04/08
[intermittent half dark copies - gray background] - replaced ID sensor 04/04/08
[background - overtoning] - response on DTA 04/04/08
[background - overtoning] - update firmware to latest (V level) 04/04/08
[black copies] - check dip switch 101- #1 on I/O PCB. ON for A230/231.OFF for A232 04/04/08
[black copies] - poor contact between charge roller and drum - charge assembly hangs up when dru 04/04/08

[black copies] - replace scanner ribbon harness and stabilizer PCB, inspect harness for damage 04/04/08
[black copies] - wrong LD unit installed 04/04/08
[black copies - 3/4 of page then blank] - check dip switch 101- #1 on I/O PCB. ON for A230/231.OFF for 04/04/08
A232
[black copies - internal patterns OK] - check dip switch 101- #1 on I/O PCB. ON for A230/231.OFF for A232 04/04/08

[black prints from print option, copies OK] - Ensure correct laser assly. installed 04/04/08
Solution Text Updated
[black copies - internal patterns OK] - ram clear procedure FSM pg4-59 - if NVRAM is replaced or SP 04/04/08
values are zero
[black copies - internal patterns OK] - replace lamp stabilizer and harness 04/04/08
[black copies - internal patterns OK] - replace SBU 04/04/08
[blank image] - improper wall voltage 04/04/08
[blank image] - insure high voltage power pack is wired correctly - T1, T2, B, C 04/04/08
[blank image - first copy OK] - replace image enhancement kit 04/04/08
[light or blank copies on rear side - no dev on rear of mag] - replace paddle roller drive gear - TSB 26 AB 04/04/08
01 40 60
[void lines or bars in scanned image] - replaced cracked pulleys, reseated mirrors 04/04/08
[blurry image] - clean laser unit optics 04/04/08
[solid areas blurred or smudged -IPU test pattern #15 blurred] - clean polygon motor shield glass 04/04/08

[blurry image] - replace scanner interface PCB (scanner control pcb) 04/04/08
[solid areas blurred or smudged -IPU test pattern #15 blurred] - response on DTA 04/04/08
[digital lines/patterns overlay over copy image] - clean and confirm good contact on charge roller bias 04/04/08
contacts
[digital lines/patterns overlay over copy image] - replace BICU board 04/04/08
[digital lines/patterns overlay over copy image] - replace charge roller 04/04/08
[digital lines/patterns overlay over copy image] - replace LDDR ribbon cable (between LDDR and BICU) 04/04/08

[digital lines/patterns overlay over copy image] - reseat LDDR connectors 04/04/08
[offsetting] - replace hot roller 04/04/08
[offsetting] - replace press roller 04/04/08
[offsetting] - response on DTA 04/04/08
[pits in drum] - replace drum and transfer belt as set 04/04/08
[lines on drum] - response on DTA 04/04/08
[toner adhears to drum] - trandfer cleaning blade bracket warpped in center 04/04/08
[drum - surface damage] - Replace drum shaft assembly 04/04/08
[duplex 1-2, image shift on 2nd side -- normal-adj user tools] - check UT - copy - adjust image - margin 04/04/08
adjust front and margin adj back - set to 0
[image compressed, void area the image repeated] - check dip switch 101- #1 on I/O PCB. ON for 04/04/08
A230/231.OFF for A232
[compressed image, black copies] - confirm correct SIB was installed A230/A231 and A232 are different 04/04/08

[compressed image, black copies] - confirm dip switch 101 - 1 is set correctly on IOB 04/04/08
Solution Text Updated
[compressed image, A2 83 / A2 84 series] - incorrect laser assembly in machine, A2 31 or A2 32 unit in an 04/04/08
A2 83 or A2 84 series machine
[compressed image, black copies] - replace drum drive gear (cracked in center)-AB03 0574 04/04/08
[image enlarged in main scan direction] - replace laser unit assembly 04/04/08
[intermittent blank and black bands] - check for cracked gears behind fly wheel 04/04/08
[black band on lead edge - first copy only] - replace developer unit 04/04/08
[black band on lead edge - first copy only] - replace drum drive gear - AB 03 05 74 04/04/08
[black band in sort mode only] - replace image enhancement kit 04/04/08
[jitter on copies-same spot] - Replace lower drum stay (A2321072) and reg clutch and roller 04/04/08
[black band on lead edge - first copy only] - use OEM drum 04/04/08
[enhanced image quality lighter than binary processing] - check ADS level - SP5-106 default setting (3) 04/04/08

[light copies] - check ADS level - SP5-106 default setting (3) 04/04/08
[enhanced image quality ligther than binary processing] - default the original priority to low density 04/04/08
originals -user tools-copy-general features-#03
[light edges of copy] - F theta lens out of position in laser unit 04/04/08
[poor fill (poor transfer)] - HV PCB connections reversed 04/04/08
[light copies] - insure proper connection of front dev roller contact 04/04/08
[light image - ADS mode] - re-enter data for SBU settings in 4901 - possible incorrect firmware was loaded 04/04/08

[light copies] - reform scanner assembly 04/04/08


[light copies] - replace BICU and developer 04/04/08
[light copies] - replace developer unit 04/04/08
[light copies] - replace drum 04/04/08
[light copies] - replace NVRAM 04/04/08
[light copies] - replace paddle roller and drive gear 04/04/08
[light copies] - replace toner supply motor [shorted] and IOB as set - TSB # 35 (IC 122) 04/04/08
[enhanced image quality ligther than binary processing] - replaced PCU unit and developer unit as set 04/04/08

[black lines - direction of paper path] - replace BICU board 04/04/08


[black lines - direction of paper path] - replace charge roller 04/04/08
[black lines - direction of paper path] - replace development roller assembly 04/04/08
[black lines - direction of paper path] - replace LDDR 04/04/08
[black lines - direction of paper path] - replace ribbon cable between BICU and LDDR 04/04/08
[light bands/areas in direction of paper path] - clean toner shield glass or laser optics 04/04/08
Solution Text Updated
[light bands/areas in direction of paper path] - Replace laser unit 04/04/08
[black lines - scanning only] - adjusted tension springs on scanner 04/04/08
[black lines - op to non-op] - clean and confirm good contact on charge roller bias contacts 04/04/08
[black lines - followed by void area - op to non op] - confirm LDDR shield plate is in place - ref. FSM page 04/04/08
6-15 (D), A2 32 19 70 (RCL recommendation)
[black lines - followed by void area - op to non op] - replace BICU 04/04/08
[black lines - followed by void area - op to non op] - replace drum ground bearing - A2323561 04/04/08
[black lines - followed by void area - op to non op] - replace LD unit assembly (Aficio 340/350 - A2337301, 04/04/08
Aficio 450 - 2327301)
[black lines - op to non-op] - replace LDDR ribbon cable (between LDDR and BICU) 04/04/08
[bypass - line on copy - heavy stock] - replace PCU unit 04/04/08
[black lines - op to non-op] - replace rear drum holder and drum shaft as set 04/04/08
[black lines - followed by void area - op to non op] - replace ribbon cable between BICU and LDDR 04/04/08

[black lines - followed by void area - op to non op] - reseat ribbon cable between BICU and LDDR 04/04/08
[void lines/area lead to trail] - clean toner shield glass 04/04/08
[un-fused copies, rear side only] - fusing exhaust fan install backward. air flow should be outwards 04/04/08

[un fused copies] - replace fusing receptical A2 32 40 94 04/04/08


[un fused copies] - short in fuser unit recptical (A2324094) 04/04/08
[spots on copies, looks like small lint] - replace developer and toner 04/04/08
[black streaks] - clean laser optics 04/04/08
[black streaks] - replace charge roller 04/04/08
[black streaks] - replace LD unit assembly (Aficio 340/350 - A2337301, Aficio 450 - 2327301) 04/04/08
[uneven image density, all modes] - replace transfer unit assy 04/04/08
[uneven image density - scanned image] - replaced scanner assembly 04/04/08
[noise - polygon mirror] - heat sink on ploygon mirror motor vibrating - add cushion under plate 04/04/08
[noise - transfer belt motor] - Non OEM supplies being used. 04/04/08
[noise - polygon mirror] - replace polygon mirror motor 04/04/08
[noise - transfer belt motor] - replace tension springs - AA 06 07 12 04/04/08
[noise - general] - replace timing pully AB030561 - drive section 2, index # 17 04/04/08
[noise - transfer belt motor] - replace transfer belt and blade as set 04/04/08
[drum - end cap cracked - front bearing mounts] - replace drum 04/04/08
[transfer belt - damaage] - replace drum and transfer belt as set 04/04/08
[scanner drives to the right and does not stop] - replace scanner interface board 04/04/08
Solution Text Updated
[scanner slams home, no codes] - replace scanner motor 04/04/08
[scanner slams home, no codes] - scanner motor drive board 04/04/08
[toner - build up - drum] - replace PCU, development unit and transfer belt assembly as set 04/04/08
[toner - build up - transfer belt] - replace transfer belt position clutch - A2322379 04/04/08
[toner dusting inside machine] - refer to TSB # 26 - dev seals 04/04/08
[dirty drum, toner dropping from cleaning unit] - replace cleaning blade bracket - A2322310 04/04/08
[toner - dusting/spilling] - refer to TSB # 26 - dev seals 04/04/08
[toner - dusting/spilling] - response on DTA 04/04/08
[creased copies from fuser] - replace fuser unit 04/04/08
[creased copies] - replace reg roller and reg paper guide 04/04/08
[supported software] - replace main motor 04/04/08
[application software does not print / print issues] - assist with general network printing issues 04/04/08
[user operation question] - user tools, 2-copy, 1-general features,10-duplex priority 04/04/08
[11x17 or 8.5x14 jams after exiting finisher] - incorrect finisher installed, SR720 - on 35 CPM machines 04/04/08
SR730 - on 45 CPM machine
[Z fold] - cleaned relay clutch 04/04/08
[Z fold] - replace IO PCB 04/04/08
[Z Folds] - replace copier relay clutch 04/04/08
[intermittent jamming - jam counters do not increment] - replace PT300 push switch - 12042379 - right 04/04/08
door switch
[A jam - relay use SP7507 jam codes] - bent tab pushing A gate closed 04/04/08
[SP7-507 Jam A] - bent tab pushing A gate closed 04/04/08
[SP7-507 false Jam A] - confirm dip switch 101-1 on IOB is set correctly - off for 45 cpm, on for 35 cpm 04/04/08

[misfeed in A] - clean separation sensor-on revolver unit looking down at end of paper transfer belt 04/04/08

[False Jam C, D only when duplex unit is closed] - replace bridge unit internal tray exit sensor 04/04/08
[SP7-507 Jam C] - confirm IOB dip switch are set correctly - dip #1 on for 35 CPM -off for 45CPM 04/04/08
[SP7-507 Jam C] - replace exit sensor 04/04/08
[SP7-504-003] - replace paper feed unit 04/04/08
[SP7-504-003] - replace relay sensor 04/04/08
[SP7-504-007] - replace LCT relay and feed clutch as set 04/04/08
[SP7-504-13] - Replace PFB board (A2325135) TSB A283/284 007 04/04/08
[SP7-504-16] - replace exit sensor 04/04/08
[SP7-504-16] - transfer belt cleaning blade fliped - transfer belt not turning 04/04/08
Solution Text Updated
[SP7-504-16] - warpped exit frame - A2324460 04/04/08
[SP7-504-17] - replace bidge exit sensor 04/04/08
[SP7-504-17] - replace bridge unit junction gate soldenoid 04/04/08
[SP7-504-17] - replace interchange unit junction gate 04/04/08
[SP7-504-19] - clean interchange unit junction gate solenoids 04/04/08
[SP7-504-23] - if SR720 upgrade to latest firmware (K) 04/04/08
[SP7-504-27] - replaced upper transport motor A6971620 04/04/08
[SP7-504-28] - replace transport motor A6 97 16 20 - SR730 04/04/08
[SP7-504-29] - increase tension on stack feed out belt 04/04/08
[SP7-504-29] - replace stack feed out belt sensor 04/04/08
[SP7-504 jam code 29-stack feedout beltHP sensor not actuated] - replace door switch 04/04/08
[SP7-504-58] - adjust the paper feed timing to +3 - SP 1-003-1 04/04/08
[SP7-504-58] - change paper type - reports of problem with hammermill MP paper do not say there is a 04/04/08
problem with HM MP paper - sugest change p
[SP7-504-58] - confirm dip switch 101-1 on IOB is set correctly - off for 45 cpm, on for 35 cpm 04/04/08
[SP7-504-58] - confirm good wall voltage and grounding 04/04/08
[SP7-504-58] - replace engine nvram 04/04/08
[SP7-504-58] - replace feed clutch 04/04/08
[SP7-504-58] - replace reg clutch and relay clutch as set 04/04/08
[SP7-504-58] - replace relay clutch 04/04/08
[SP7-504-58] - replace upper relay sensor 04/04/08
[SP7-504-66] - operator interfering with paper exiting machine 04/04/08
[SP7-504-66] - refer to TSB #37 - add static discharge bracket to copier exit and bridge relay s 04/04/08
[SP7-504-66] - replace exit sensor 04/04/08
[SP7-504-66] - reseat bridge unit connectors 04/04/08
[SP7-504-68] - refer to TSB #37 - add static discharge bracket to copier exit and bridge relay s 04/04/08
[SP7-504-68] - replace bridge relay sensor 04/04/08
[SP7-504 jam code 68-bridge relay sensor stays on] - incorrect finisher installed, SR720 - on 35 CPM 04/04/08
machines SR730 - on 45 CPM machine
1 bin tray entrance sensor (inside 1 bin tray) 04/04/08
[SP7-507 false Jam D] - refer to TSB #37 - add static discharge bracket to copier exit and bridge relay s 04/04/08

[Duplex Jams] - clean juction gate sol - interchange unit 04/04/08


[Duplex Jams] - eject gate sol. spring mispositioned 04/04/08
[no paper lift form 2nd tray] - Replace IOB board 04/04/08
Solution Text Updated
[jam - duplex feed out] - clean and adjust position of bottom plate clutch spring 04/04/08
[jam - duplex feed out] - replace BCU 04/04/08
[jam - duplex feed out] - replace bottom plate lift clutch-new style AB040017 as per TSB 08 04/04/08
[jam - duplex feed out] - check duplex transport sensors 1, 2 and 3 actuators - may pop out of sensor 04/04/08

[jam - duplex feed out] - duplex feed clutch 04/04/08


[jam - duplex feed out] - fusing, duplex drive motor 04/04/08
[jam - duplex feed out] - inspect or reduce spring tension on reversal gate pawl - A2294611 04/04/08
[jam - duplex feed out] - inspect reversal bracket - holds driven roller, could be bent(A2294633) 04/04/08
[jam - duplex feed out] - inspect wall voltage 04/04/08
[jam - duplex feed out] - paper feed board 04/04/08
[jam - duplex feed out] - replace duplex transport clutch-P/N AX2 0 0 1 5 1 04/04/08
[jam - duplex feed out] - replace duplex transport clutch-P/N AX2 00 15 1 04/04/08
[jam - duplex feed out] - reroute transport clutch harness-wire gets pinched by frame. 04/04/08
[paper exits into bridge unit- jam -not selected output tray] - bridge unit junction gate mis positioned 04/04/08

[paper curl in output tray - without bridge unit installed] - turn paper paper guide around refer to page 6 04/04/08
of op manual
[paper curl - lead edge folds under] - change paper type 04/04/08
[paper curl - lead edge folds under] - turn paper over in paper tray - paper curl 04/04/08
[by-pass stream feed] - replace bypass feed clutch 04/04/08
[close LCT cover (when tray is selected)] - tray cover switch 04/04/08
[jamming when feeding from LCT] - replace feed and relay clutch 04/04/08
[Z folding from LCT] - replace LCT feed and relay clutch 04/04/08
[Axis hook up] - Axis setup assist; Axis can be accessed via browser- [Ctrl] L and enter IP adrs of Axis (not 04/04/08
DHCP)
[Driver availablity, and or setup/install assistance] - assisted user in setting up drivers 04/04/08
[not printing / print issues] - assist with general network printing issues 04/04/08
[can not flash fax (a231 series)] - download to mce or swap box must start at 200000 not default of 04/04/08
000000
[LPR printer name] - printer name or print queue = PORT1 (all caps, no spaces) / password = sysadm 04/04/08
(lowercase)
[network installation assistance] - assisted with software install run setup.exe 04/04/08
[NT Network - Printer Set Up] - assisted with software install run setup.exe 04/04/08
[NT Network - Printer Set Up] - LPR port, name of printer or print queue must be PORT1 in upper case 04/04/08
Solution Text Updated
[printer interface setup] - install PCL driver 04/04/08
[prints junk (copy mode)] - replace enhancement kit (HDD) 04/04/08
[SC101] - dip switch on IO PCB set incorrectly - dip switch 1 on for 35 CPM machine, off for 45 CPM 04/04/08
machine
[SC101] - replace BICU board 04/04/08
[SC101] - replace exposure lamp - refer to TSB - 31 04/04/08
[SC101] - replace harness between SBU and SIB 04/04/08
[SC101] - replace IOB 04/04/08
[SC101] - replace lamp stabilizer 04/04/08
[SC101] - replaced laser diode unit 04/04/08
[SC101] - reset SBU, SIB and BICU connections 04/04/08
[SC101] - SBU defective 04/04/08
wrong Scanner Interface Board installed (A230/A231) or A232 04/04/08
[SC120] - replace scanner control PCB and scanner motor as set 04/04/08
[SC120] - replace scanner interface PCB (scanner control pcb) 04/04/08
[SC120] - scanner drive motor defective 04/04/08
[SC120 scanner home position sensor error1] - scanner drive motor defective 04/04/08
[S C 1 21 scanner home position error 2] - replace scanner interface PCB (scanner control pcb) 04/04/08
[SC121] - replace scanner control PCB and scanner motor as set 04/04/08
[SC121] - replace scanner interface PCB (scanner control pcb) 04/04/08
[SC121] - scanner drive motor defective 04/04/08
[SC121 scanner home position error 2] - replace scanner interface PCB (scanner control pcb) 04/04/08
[SC302] - charge roller damaged 04/04/08
[SC302] - high voltage power supply 04/04/08
[SC304] - clean development roller 04/04/08
[SC304] - confirm SP 2005 1-5 is set correctly 04/04/08
[SC304] - defective ID sensor 04/04/08
[SC304] - reloaded firmware and NVRAM clear 04/04/08
[SC320] - BICU PCB defective 04/04/08
[SC320] - polygon motor defective 04/04/08
[SC320] - polygon motor, poor connection 04/04/08
[SC320] - replace DC power supply 04/04/08
[SC320] - replace LD unit assembly (Aficio 340/350 - A2337301, Aficio 450 - 2327301) 04/04/08
[SC321 when printing] - replace printer controller 04/04/08
Solution Text Updated
[SC321] - BICU PCB defective 04/04/08
[SC321] - if SR720 upgrade to latest firmware (K) 04/04/08
[SC321] - increase printer memory for print controller 04/04/08
[SC321] - poor connection of the printer controller 04/04/08
[SC321] - replace DC power supply 04/04/08
[SC321] - replace fax controller 04/04/08
[SC321] - replace LDDR 04/04/08
[SC321] - replace polygon motor - AX060148 04/04/08
[SC321] - Upgrade SR 720 rom to K 04/04/08
[SC321 no laser writing signal error 1] - BICU PCB defective 04/04/08
[SC321 no laser writing signal error 1] - LD unit defective 04/04/08
[S C 3 22 1st laser sync error] - TSB # 10 - raise the right hand side of the LD unit assembly appox 1 mm 04/04/08
Perform laser pitch adjustment.
[SC322] - LD unit defective 04/04/08
[SC322] - perform laser beam pitch adjustment page 6-18 FSM 04/04/08
[SC322] - poor connection between laser sync detector PCB and LD unit 04/04/08
[SC322] - replace BICU board 04/04/08
[SC322] - replace LD unit assembly (Aficio 340/350 - A2337301, Aficio 450 - 2327301) 04/04/08
[SC323 LD drive current over] - LD unit defective 04/04/08
[SC326] - LD unit defective 04/04/08
[SC326] - perform laser beam pitch adjustment page 6-18 FSM 04/04/08
[SC326] - poor connection between laser sync detector PCB and LD unit 04/04/08
[SC326] - replace LDDR ribbon cable (between LDDR and BICU) 04/04/08
[SC326] - TSB # 10 - raise the right hand side of the LD unit assembly appox 1 mm Perform laser pitch 04/04/08
adjustment.
[SC326 2nd laser sycn error] - LD unit defective 04/04/08
[SC326 2nd laser sycn error] - perform laser beam pitch adjustment page 6-18 FSM 04/04/08
[SC326 2nd laser sycn error] - replace LD unit assembly (Aficio 340/350 - A2337301, Aficio 450 - 2327301) 04/04/08

[SC326 2nd laser sycn error] - TSB # 10 - raise the right hand side of the LD unit assembly appox 1 mm 04/04/08
Perform laser pitch adjustment.
[SC327] - Lightning hit..replaced IOB, BICU, and laser assly. 04/04/08
[SC328] - loose pins on cn402 - laser diode PCB 04/04/08
[SC329] - BICU PCB defective 04/04/08
[SC329] - check for bent pins on NVRAM 04/04/08
Solution Text Updated
[SC329] - LD unit movement blocked - check connector routing 04/04/08
[SC329] - perform SP 2-109 - 3 and 4 - after clearing or replacing NVRAM 04/04/08
[SC329] - replace LD unit 04/04/08
[SC329] - replaced LD unit, BICU and LD unit ribbon cable as set 04/04/08
[SC329 laser beam pitch adjustment error] - LD unit movement blocked - check connector routing 04/04/08

[S C 3 50-1 ID sensor error 1] - changed supplies - toner and developer 04/04/08


[SC350-1] - confirm dip switch #1 on IOB is set correctly - #1 on for 35 CPM, #1 off for 45 04/04/08
[SC350-1] - confirm ID interval is set to factory - SP 22 10 04/04/08
[SC350-1] - CRAM memory 04/04/08
[SC350-1] - defective ID sensor 04/04/08
[SC350-1] - high voltage PCB defective 04/04/08
[SC350-1] - ID sensor not connected or poor connection 04/04/08
[SC350-1] - replace development unit 04/04/08
[SC350-1] - replace drum 04/04/08
[SC350-1] - replace drum drive gear (cracked in center)-AB03 0574 04/04/08
[SC350-2] - Replace Charge Roller bushings 04/04/08
[SC350-3] - defective ID sensor 04/04/08
[SC350-3] - replace drum drive gear 04/04/08
[SC350-3] - Replace drum ground bearing 04/04/08
[SC350-4] - defective ID sensor 04/04/08
[SC360] - BICU PCB defective 04/04/08
[SC360] - poor DC power connection at HDD 04/04/08
[SC360] - replace hard disk drive 04/04/08
[SC360] - replace HDD controller PCB 04/04/08
[SC361] - replace hard disk drive 04/04/08
[SC362] - a232 firmware loaded on A284 series 04/04/08
[SC362] - BICU PCB defective 04/04/08
[SC365] - BICU PCB defective 04/04/08
[SC391] - clean CSS connections 04/04/08
[SC391] - confirm the high voltage PCB output are connected to the proper units 04/04/08
[SC391] - high voltage PCB defective 04/04/08
[SC391] - replace drum - drum surface coating damaged 04/04/08
[SC391] - replace drum ground bearing. 04/04/08
Solution Text Updated
[SC391] - replace enhanced image kit (HDD) 04/04/08
[SC391] - Replace HDD 04/04/08
[SC391] - replace IOB PCB 04/04/08
[SC391] - replace PSU 04/04/08
[SC401 transfer roller open error] - high voltage PCB defective 04/04/08
[SC401-1] - high voltage PCB defective 04/04/08
[SC401-1] - non standard paper - preforated paper 04/04/08
[SC401-1] - poor connection between transfer current terminal and high voltage supply PCB 04/04/08
[SC401-1] - replace transfer belt position clutch 04/04/08
[SC401-2] - high voltage PCB defective 04/04/08
[SC401-2] - replace IOB - BICU harness 04/04/08
[SC401-2] - transfer bias roller contact missing ( on transfer belt unit) 04/04/08
[SC403] - fuse 5 on PS unit 04/04/08
[SC403] - replace IOB PCB and toner supply motor as set - TSB # 35 04/04/08
[SC403] - replace transfer belt lift clutch 04/04/08
[SC403] - replace transfer position clutch 04/04/08
[SC440] - replace main motor 04/04/08
[SC490] - replace fuse 5 on power supply - make voltage check at each end of fuse 5 terminals, fuse may 04/04/08
look good
[SC490] - replace IOB PCB and toner supply motor as set - TSB # 35 04/04/08
[SC490 exhaust fan motor lock] - replace fuse 5 on power supply - make voltage check at each end of 04/04/08
fuse 5 terminals, fuse may look good
[SC492] - cooloing fan motor defective 04/04/08
Fuse 3 on DC power supply 04/04/08
[SC501-1] - replace upper limit sensor 04/04/08
[SC501-2] - replace IOB 04/04/08
[SC502-1] - replace IOB PCB and toner supply motor as set - TSB # 35 04/04/08
[SC502-1] - replace tray lift motor 04/04/08
[SC503-1] - poor tray lift motor connection 04/04/08
[SC510-1] - replace paper end sensor 04/04/08
[SC541] - replace rear fuser connector - A2 32 40 94 04/04/08
[SC542] - BICU PCB defective 04/04/08
[SC542] - confirm FT5840 hot roller is not used. 04/04/08
[SC542] - fusing lamp open 04/04/08
[SC542] - fusing thermofuse open 04/04/08
Solution Text Updated
[SC542] - incorrect wiring of AC wires - terminal 1 white wires should be paired and middle terminal 04/04/08
should have blue wire paired.
[SC542] - poor connection at fusing unit 04/04/08
[SC542] - replace fuser unit 04/04/08
[SC542] - reset code - enter service mode the turn copier off/on 04/04/08
[SC543] - reseat CN 219 on IOB 04/04/08
[SC545] - fusing thermistor out of position 04/04/08
[SC546] - Replace BICU 04/04/08
[SC546] - replace fuser unit 04/04/08
[SC548] - follow A level code reset procedure 04/04/08
[SC548] - poor connection at fusing unit 04/04/08
[SC548 fusing unit installation error] - follow A level code reset procedure 04/04/08
replace ADF harness to copier 04/04/08
[SC620-1] - check for 5V short in DF harness/sensors 04/04/08
[SC620-1] - replace DF interface harness 04/04/08
[SC620-3] - BICU PCB defective 04/04/08
[SC621] - pinched wire going to stapler rotation HP sensor 04/04/08
[SC623] - BICU PCB defective 04/04/08
[SC630] - set SP5-816 to 0 04/04/08
[SC700] - original stopper HP sensor defective 04/04/08
[SC724] - replace stapler unit harness 04/04/08
[SC726 finisher shift/lift motor error] - replace shift tray lift motor 04/04/08
[SC726] - check shift tray for proper actuation of position sensor 04/04/08
[SC726] - replace door switch 04/04/08
[SC726] - replace shift tray 04/04/08
[SC726] - replace shift tray lift motor 04/04/08
[SC726] - shift tray position tabs broken 04/04/08
[SC726] - SR730 -re- form stack height sensor bracket out 1- 2 mm 04/04/08
[S C 7 26 finisher shift/lift motor error] - replace door switch 04/04/08
[SC730] - replace stapler unit home position sensor 04/04/08
[SC900] - re load copier firmware 04/04/08
[SC900-01] - mech. meter disconnected 04/04/08
Mechanical meter disconnected 04/04/08
[SC955] - replace enhanced image kit 04/04/08
Solution Text Updated
[SC980] - replace HDD controller PCB 04/04/08
[SC981] - replace BICU 04/04/08
[SC981] - replace hard disk drive 04/04/08
[SC981] - replace MSU - (HDD controller) 04/04/08
[SC982] - reformat and media check HDD -SP4911 04/04/08
[SC982] - replace electronic sort kit - 8M SIMM only 04/04/08
[SC990] - A852, Upgrade Firmware; Copier-latest Finisher-D 04/04/08
[SC990] - re load copier firmware 04/04/08
[SC990] - replace BICU 04/04/08
[application software does not print / print issues] - 350/450 fax p.82, mode button, select 05, 2-sided Tx, 04/04/08
afterwards select from 1st and 2nd sheet
[program groups] - registered group p.136 04/04/08
[program RTI/TTI/CSI] - RTI/TTI, UT, 3Fax, 6#', 02 RTI/TTI, select RTI or TTI, enter via quick dial and dial 04/04/08
pad or clear key to erase
[reports on/off] - p.207, prog Tx rpt, user parameters 04/04/08
[misc programming] - 340 450, fax, p.158, print quick dial template, user tools, 3 fax, 2 reports lists, 2 04/04/08
quick dial list, right arrow, start
[misc programming] - 350/450, turn on/off SADF mode, [Copy], press [Menu], scroll to[ DF Settings], 04/04/08
highlight SADF, hit[Select], then [Exit]
[adjust volume] - Adjust monitor volume p.194 04/04/08
[user code setup] - user tools, system, Key OP, mgmt setting or user code manage 04/04/08
[lead edge of paper gets damaged when feeding to glass] - replace platen upper plastic cover A2471286 04/04/08

[DF Duplex jams] - lower tray bowed, add spacer 04/04/08


[Jam P at power up] - replace inverter sensor 04/04/08
[DF varying registration] - adjust all 3 motor speeds using dip switchs and VRs 04/04/08
[DF varying registration] - replace ADF MPCB 04/04/08
[registration lead edge DF] - SP 6-006-2 lead edge registration adjustment 04/04/08
[operation panel blank] - inspect or replace N V ram A 2 4 7 5 1 2 7 04/04/08
[total counter not increamenting] - replace main board and total counter as a set 04/04/08
[instant ready at power up] - inspect main board dip switch 102 position 2 should be off (0) 04/04/08
[touch screen out of adjustment] - perform touch screen adjustment page 4-55 04/04/08
[IC 118 damaged on sorter MPCB] - replace jogger motor 04/04/08
[punch holes do not line up when paper is stacked together] - replace punch unit assembly 04/04/08
[offsetting from fuser] - replace fuser lamp-make sure it is the correct lamp 04/04/08
Solution Text Updated
[rotational scratches from drum pickoff pawls] - inspect sep pawls for mechnical movment and physical 04/04/08
condition at every P M
[light image - undertoned] - developer unit 04/04/08
[light image - undertoned] - replace main board 04/04/08
[light image - undertoned] - replace toner hopper 04/04/08
[medaka] - If the drum is not vented at both ends, older style drum was installed. The correct drum is 04/04/08
part number A24 8 9 5 1 0
[noise - toner bottle motor] - see service bulletin A246 - 008 reissue 04/04/08
[toner bottle does not fit into toner chuck properly] - ensure correct bottle stopper is installed A2473166 04/04/08
the number is stamped into the plastic.
[toner - collection tube clogged] - install new style metal ball with coil 04/04/08
[toner - collection tube clogged] - Pump motor clogged replace to fix A2293621 04/04/08
[toner - collection tube clogged] - replace first toner collection coil AD043031 04/04/08
[toner hopper getting clogged] - replace toner hopper 04/04/08
[duplex stacking problems with curled paper] - replace inverterguide plate ( A2484433 ) and inverter 04/04/08
plate assembly ( A2484442 )
[external L C T feed in jams] - replace relay sensor and bracket as a set 04/04/08
[tandem tray stuck in copier] - release black plastic mechnical lock from rear of copier below paper feed 04/04/08
board
[internal tandem tray right side stuck in machine] - use output check modes 39 and 47 to release locking 04/04/08
solenoids, inspect metal latch on bottom of tandom tray
[A jam when feeding from tandem tray, not pushing paper stack] - reform shaft for proper paper end 04/04/08
detection
[left side of tandem tray not pushing paper stack over] - Solenoid plunger on side fences hanging up, 04/04/08
clean and lube
[can paper size be changed with the internal L C T] - Electrical yes but physically no copier will jam 04/04/08

[SC104 registration motor does not turn] - Inspect harness rubbing against paper feed motor 04/04/08
[SC105] - Connector 1 loose on lighting arrestor board, reseat connector 04/04/08
[SC193] - APS sensor defective 04/04/08
[SC193] - perform aps adjustment with SP 1-10-1 page 6-145 04/04/08
[SC358] - ID sensor 04/04/08
[SC402] - transfer power pack 04/04/08
[SC522] - replace jogger motor A2474691 04/04/08
[SC523] - replace jogger motor A2474691 04/04/08
[SC542] - AC drive board A2477595 04/04/08
[SC730] - sorter main motor 04/04/08
Solution Text Updated
[SC735] - replace sorter stapler main board A6065100 04/04/08
[SC900] - replace counter harness 04/04/08
[SC940] - main switch 04/04/08
[not selecting correct paper size] - reform tabs on width sensor for better contact 04/04/08
[false DF jams, no paper present.] - move machine from underneath flouresent lights 04/04/08
[display goes blank adding bicu firmware] - Poor AC voltage, reset with SP mode 5-810 select 1 then hold 04/04/08
down photo mode key and press # key.
[blank display] - Poor AC voltage, reset with SP mode 5-810 select 1 then hold down photo mode key and 04/04/08
press # key.
[counter initialize on new install.] - SP mode 7-825. 04/04/08
[printer alarm light is on] - reset PM counter SP7 9 0 9, use SP5 9 0 8 to shut off PM display. 04/04/08
[printer alarm light is on] - The symbol stands for ( Maintenance Call ), the reset is SP 7-909. 04/04/08
[displays problem with RSS cable] - Turn off CSS function(SP 5-816). 04/04/08
[dead machine] - repair wall voltage 04/04/08
[no image rotation.] - Replace BICU. 04/04/08
[machine cycles off and on] - reload software 04/04/08
[makes extra blank copy after job] - replace PCU 04/04/08
[operation panel locked up] - See if one of the keys on the OP panel is stuck down. 04/04/08
[displays vertical black lines] - replace main board 04/04/08
[panel symbol found below the wrench refer to TSB 54] - The symbol stands for ( Maintenance Call ), the 04/04/08
reset is SP 7-909.
[transmit mode, memory or immediate] - user parameter switch 00 bit 6 =1 for immediate TX, 0= 04/04/08
memory tx.
[background - off the glass and feeder, internal reports ok] - check SP 2-201 development bias to be at 04/04/08
-400 v
[first copy of a run is ok, but all others have background.] - replace BICU 04/04/08
[background - off the glass and feeder, internal reports ok] - Reseat ribbon cable to SBU CN20 and BICU 04/04/08
CN102.
[blank image - intermittent blank image.] - Replace the registration sensor photointeruptor (AW02-0086). 04/04/08

[Prints garbage from the DF and SMC reports. Off glass is OK.] - Replace optional memory on BICU. 04/04/08

[first half page is ok but dark, bottom gets reverse image.] - user tools settings for special paper was 04/04/08
selected, see page 2-45 of FSM.
[toner sticking to drum cuz seal below AIO coming off] - replace AIO 04/04/08
[light image - new install] - Get serial number close the call and refer to bulletin A250-01. 04/04/08
Solution Text Updated
[light image - new install] - set usertools, copier, general features, image adjustment to service mode 04/04/08

[black lines - lead/trail edge] - replace the AIO 04/04/08


[black lines - op to non-op] - replace the AIO 04/04/08
[black lines - op to non-op] - Replace the transfer roller section. 04/04/08
[image shift - side to side.] - Adjust with SP 1-002. This is stated within installation procedures in the FSM. 04/04/08

[black spots on copies.] - Increase the fusing temp 5 to 10 degrees. 04/04/08


[black spots on copies.] - replace AIO. 04/04/08
[background - internal test patterns/ Streaks lead to trail.] - check SP 2-201 development bias to be at 04/04/08
-400 v
[background - internal test patterns/ Streaks lead to trail.] - Get print count and serial number leave the 04/04/08
call open. Have tech send in a complete Tech Alert with a AIO sample.
[background - internal test patterns/ Streaks lead to trail.] - Perform the 1st and 2nd scanner alignment 04/04/08
and position adjustment.
[background - internal test patterns/ Streaks lead to trail.] - refer to TSB 10 (page 3) replace Ground Plate 04/04/08
(part# G0291089). screws on contact plate are tight and plates are touching AIO
[background - internal test patterns/ Streaks lead to trail.] - refer to TSB 43 for AIO charge roller cleaning 04/04/08
procedure
[background - internal test patterns/ Streaks lead to trail.] - replace the AIO 04/04/08
[uneven image density] - replace LD pcb 04/04/08
[pressure roller case does not fit] - see TSB 018 and 033R new style case has 18 ribs regardless of 04/04/08
stamped part number
[CN 1 1 3 on BICU breaks when technician installs fax unit] - Be carefull when installing. Send in BICU for 04/04/08
repair or order another BICU.
[broken registration frame under right door] - replace the registration frame A 250 11 67, refer to TSB 51 04/04/08

[ITB, premature failure, rubber bands peel off] - refer to Tsb-079R (A257) and Tsb-027 for (B023) 04/04/08
[developement cooling duct, warped] - replace developement cooling duct A2 5 7 22 65 04/04/08
[duplex flip mylars, premature failure] - replace duplex flip mylars, A1 5 4 46 25 04/04/08
[transport belt, premature failure] - replace transfer drive roller A2 5 7 38 61, and drive gear A 2 5 7 38 63 04/04/08

[developer holder base on revolver breaks] - replace drawer unit 04/04/08


[transfer belt - damaage] - replace T2D HVT-powers sep corona and transfer roller 04/04/08
[thermistor failure] - replace thermistor 04/04/08
[transfer belt - damaage] - replace transfer belt, inspect drive rollers for foreign object 04/04/08
Needs part number, refer to TSC website for parts catalogue 04/04/08
Solution Text Updated
[application software does not print / print issues] - contact specific application manfacturer 04/04/08
[Accordian Jams] - heat roller bearing rotated out of tab position, pressure uneven 04/04/08
[Accordian Jams] - refer to Technical Service Bulletin numbers 20, 34, 38 and 39 for repair 04/04/08
[Fuser Jams] - refer to Technical Service Bulletin numbers 20, 34, 38 and 39 for repair 04/04/08
[Fuser Jams] - Reg sensor feeler is hanging, replace with modified sensor feeler, A2502659, bulletin 04/04/08
number 22.
[Fuser Jams] - Replace one way clutch called idler gear. -PN B0604132, TSB 55- 04/04/08
[jam - B jam] - check registration actuator. refer to TSB 21 and 22 04/04/08
[Jam B will not reset] - check registration actuator. refer to TSB 21 and 22 04/04/08
[SP7-903-010] - replace paper tray 04/04/08
[SP7-903-70] - Reg sensor feeler is hanging, replace with modified sensor feeler, A2502659, bulletin 04/04/08
number 22.
[SP7-903-149] - reseat connectors on I/O bd 04/04/08
registration sensor lever stuck ON SP 5 803-19 should read 00H if OK 04/04/08
[excessive paper curl] - Change paper brand. 04/04/08
[excessive paper curl] - refer to Technical Service Bulletin numbers 20, 34, 38 and 39 for repair 04/04/08
[NT2000 LPR printing que name.] - que name is lp lower case 04/04/08
[can not print configuration page] - nv ram clear 1, service mode , printer, service mode, level E 04/04/08
[SC122] - replace the IOB. 04/04/08
[SC302] - replace AIO 04/04/08
[SC320] - Replace the polygon mirror motor. 04/04/08
check laser safety shutter operation with toner bottle installed. 04/04/08
[SC402] - lower SP 2 301 3, transfer cleaning current 04/04/08
[SC402] - registration frame cracked, Part # for the Registration Frame is (A250-1167). 04/04/08
[SC402] - replace the transfer roller 04/04/08
replace transfer roller 04/04/08
[SC542] - SP 5 8 1 0 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
[SC543] - replace the IOB. 04/04/08
[SC544] - check fusing unit connection (connector part# A250-4196) 04/04/08
[SC544] - SP 5810 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
[SC546] - SP 5810 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
S C 546 unstable fusing temperature, SP 5 8 1 0 select 1, press and hold the photo mode key and then 04/04/08
press and hold the enter key and wait for 5 beeps
Solution Text Updated
[SC620] - Aficio 180 needs document feeder DF 68 to work 04/04/08
[SC620] - replace the BICU pcb 04/04/08
[SC901] - FU 4 blown 04/04/08
[envelope and bypass printing] - paper size must be set in user tools/printer/job control/paper 04/04/08
input/bypass/standard
[displays remove original from glass] - replace DF main board 04/04/08
[ACC print start is grayed out] - machine in add toner condition 04/04/08
[ACC scan error] - reseat connectors on CCD and IPU PCB 04/04/08
[ACC, scan error] - poor paper quality 04/04/08
replaced drum potential sensor 04/04/08
[copier never ask for toner] - clean toner end sensor 04/04/08
[displays set toner cartridge] - development motor loose-on rear of machine 04/04/08
[displays set toner cartridge] - install new style toner shutters-TSB-054 04/04/08
[copier never ask for toner] - replace toner end sensor 04/04/08
[copier never ask for toner] - replace toner end sensor cleaner A2 5 7 33 18-mylar gets damaged 04/04/08
[displays set toner cartridge] - unblock toner set sensor-toner or foreign object 04/04/08
[display, add toner not indicated] - replace Q2 power pack-in PTB assy. wire rubs on corona guide 04/04/08
AZ310020
[custom size with 11x16.5 counts as one click] - normal operation 04/04/08
[dead machine] - replace fuse 102 04/04/08
[dead machine] - replace machine circuit breaker 04/04/08
[dead machine] - replace main pcb 04/04/08
[dead machine] - replace power supply unit 04/04/08
replace nvram 04/04/08
[dev agitation 1 20, miscalculation of toner amount on drum] - developer bias 04/04/08
[dev agitation 2 0 2, gamma calculation error Y] - developer bias receptical contact stuck, clean and or 04/04/08
replace
[dev agitation 2 0 2, gamma calculation error Y] - replace ID sensor 04/04/08
[dev agitation 3 21, VPL adjustment error K] - developer bias receptical contact stuck, clean and or 04/04/08
replace
[dev agitation 3 21, VPL adjustment error K] - reseat ribbon cable on LD control PCB 04/04/08
[dev agitation 3 22, VPL adjustment error Y] - reseat ribbon cable on LD control PCB 04/04/08
[dev agitation 4 11, self check error gamma out of range K] - clean ID sensor 04/04/08
[dev agitation 4 14, self check error gamma out of range M] - replace ID sensor 04/04/08
[dev agitation 5 0 3, toner end condition C] - machine in toner near end or toner end condition 04/04/08
Solution Text Updated
[dev agitation 5 13, toner supply error C] - replace developer 04/04/08
[dev agitation 5 96, toner end during dev agitation] - machine in toner near end or toner end condition 04/04/08

[dev agitation 5 97, incorrect process control setting] - set SP 3, 1 2 5 to 0, process control on 04/04/08
[display, image creation not on touch screen] - replace NVRAM 04/04/08

[displays 11 by 17 with letter size in bypass] - fluorescent lamp overhead-move machine or shield sensor 04/04/08

[displays please wait after firmware upgrade-or PCB replaced] - upgrade or reload both main and scanner 04/04/08
firmware
[display, fiery LCD blank] - replace main board 04/04/08
[firmware can not be upgraded] - firmware was not unzipped before loading onto flashcard 04/04/08
[firmware can not be upgraded] - firmware was not unzipped before loading onto flashcard 04/04/08
[operation panel, press power switch, machine cycles off and on] - reload fiery system and user software 04/04/08

[PCE 089, incorrect setting of process control] - machine in toner near end or toner end condition 04/04/08

[PCE 089, incorrect setting of process control] - set SP 3, 1 2 5 to 0, process control on 04/04/08
[PCE 100, ID sensor offset error] - ID sensor cable disconnected or defective ID sensor 04/04/08
[PCE 201, gamma calculation error K] - developer bias receptical contact stuck, clean and or replace 04/04/08

[PCE 324, VPL adjustment error M] - replace potential sensor 04/04/08


[PCE 413, self check error gamma out of range C] - clean ID sensor 04/04/08
[TD initialization results 41, upper limit error K] - this code can be ignored if quality is good, the previous 04/04/08
reading will maintain normal toner density
[TD initialization results 42, upper limit error Y] - this code can be ignored if quality is good, the previous 04/04/08
reading will maintain normal toner density
[TD initialization results 43, upper limit error C] - this code can be ignored if quality is good, the previous 04/04/08
reading will maintain normal toner density
[display, lower half of touch panel does not respond] - perform touch screen adjustment, interrupt, hold 04/04/08
clear stop
[sorting erratic] - increase opening of wheel sensor actuator-opened gap extra 2mm with nippers, field fix 04/04/08

[sorting erratic] - replace finisher main board 04/04/08


[sorting erratic] - reset dip switches on sorter main board to default 04/04/08
[sorting erratic] - update sorter rom to level G or higher 04/04/08
[entrance jam at sorter] - duplex junction gate solenoid sticking-rubber stopper may fall off 04/04/08
[entrance jam at sorter] - reform sorter entrance guide-can get bent while unpacking 04/04/08
Solution Text Updated
[misfeed in C] - reform sorter entrance guide-can get bent while unpacking 04/04/08
[entrance jam at sorter] - upgrade ST33 rom to A0 0 0 51 04E or higher-sorter rom 04/04/08
[misfeed, bin or jogger moves while paper is entering bin] - upgrade sorter rom to level G or higher 04/04/08

[display does not show sorter] - fiber optic cable disconnected 04/04/08
[jam sorter] - duplex junction gate solenoid sticking-rubber stopper may fall off 04/04/08
[misfeed, 3 hole punch paper] - not recommended throughput material 04/04/08
[jam - 3 hole punch] - must feed through 8.5 by 11 R direction 04/04/08
[jam - 3 hole punch] - paper 04/04/08
[misfeed, paper falls through grippers when stapling] - remove shipping tape from grippers 04/04/08
[staple mode can not be selected] - staple mode inoperative if DF is not installed 04/04/08
[background - glass and fiery] - cleaning brush drive shaft damaged A 2 5 7 3 5 9 4 04/04/08
[background - glass and fiery] - developer bias receptacle contact stuck, clean and or replace 04/04/08
[background - glass and fiery] - paper out of specification 04/04/08
[background - yellow] - replace developer 04/04/08
[background - glass and fiery] - replace drum 04/04/08
[background - glass and fiery] - replace drum potential sensor 04/04/08
[background - glass and fiery] - replace IPU PCB 04/04/08
[black copies - only on portion of color image] - replace IPU PCB 04/04/08
[blank image] - replace LD drive board 04/04/08
[blank image] - replace PTB lift clutch 04/04/08
[blurry image] - inspect optics 04/04/08
[blurry image] - replace upper fuser guide 04/04/08
[full color original prints out as black and white] - check original if it has properties like currency 04/04/08

[missing one or more colors] - replace idle gear, bottom one on rear of developer unit with new metal 04/04/08
style gear-TSB-051 A257/A269 only
[magenta only transferred to paper] - replace image transfer belt cleaning clutch- A257/269 only, new 04/04/08
style AX2 1 0 0 76 per TSB 010
[magenta only transferred to paper] - replace PTR lift clutch-B023 only, AX210076 04/04/08
[magenta only transferred to paper] - replace PTR lift clutch-B023 only, new style AX210087 TSB-053 04/04/08

[missing one or more colors] - replace PTR lift clutch-B023 only, new style AX210087 TSB-053 04/04/08
[color shift when printing from third tray] - advised customer to load patch 1-3sfd 04/04/08
[misalignment of colors, lead to trail edge] - B 0 2 3, replace transfer drive shaft assembly B 0 2 3 4 7 1 0 04/04/08
-part catalog pg.96 index 2
Solution Text Updated
[misalignment of colors, lead to trail edge] - bearing behind ITB cleaning drive clutch damaged-ITB clutch 04/04/08
is on far left of clutch pack on rear of machine A257/A269
[misalignment of colors, lead to trail edge] - clean ITB home position sensor 04/04/08
[misalignment of colors, lead to trail edge] - replace ITB timing belt A2 5 7 61 16-on rear of ITB assembly 04/04/08

[misalignment of colors, lead to trail edge] - tighten timing pulley holder A2 5 7 46 63-TSB-041 04/04/08
[misalignment of colors, operator to non operator] - reseat ribbon cable on LD control PCB 04/04/08
[ghost image] - replace ITB cleaning assembly shift clutch 04/04/08
[drum, pits on surface] - replace power pack T1 PCC -AZ320092 A257/269 only 04/04/08
[drum - surface damage] - replace developer and developer drive gears-damaged gear material getting 04/04/08
into dev and pitting drum
[drum - surface damage] - replace developer side seals 04/04/08
[drum - surface damage] - replace ITB assembly 04/04/08
[drum - surface damage] - replace power pack T1 PCC -AZ320092 A257/269 only 04/04/08
[drum - surface damage] - replace transfer belt, inspect drive rollers for foreign object 04/04/08
[lines, on back side of copy; lead to trail edge] - replace T2 power pack 04/04/08
[compressed image; image transfer belt slow] - replace ITB motor control PCB- new style A2575503 04/04/08

[compressed image; colors misregistered] - replace LD drive board 04/04/08


[compressed image; colors misregistered] - tighten timing pulley holder A2 5 7 46 63-TSB-041 04/04/08
refer to TSB B023-036 04/04/08
[banding - 140 or 76 millimeters from trail edge] - adjust paper feed timing per TSB 0 27 04/04/08
[banding - light band at trail edge of every second copy] - adjust SP 2-3 1 0, PTB bias for appropriate 04/04/08
mode-thick mode etc.
[background - jitter] - brass fitting on drum cleaning unit backing out 04/04/08
[jitter, random positions] - clean and reseat PTB drive gears 04/04/08
[banding - and background on lead edge] - install new style development gears per TSB 0 4 9 04/04/08
[banding - 140 or 76 millimeters from trail edge] - paper out of specification 04/04/08
[banding - 1.65 millimeter interval] - replace 26Z and 48Z developer drive gears with new coupled gear 04/04/08
A2 5 7 32 19-old gears 26Z- A2573214 48Z- A2573210
[banding - 40 millimeter interval-B023] - replace developer drive unit, refer to TSB-B023-036-B0234655 04/04/08

[banding - 3 millimeter interval] - replace development drive pulley A2 5 7 47 32 04/04/08


[banding - 45 mm] - replace drive gears P/N B0234607 and B0234604 - drum peripheral component 04/04/08
motor drive gears
[banding - 355 or 365 millimeters from lead edge; thick mode] - replace fuser entrance guide with new 04/04/08
style; A2 5 7 41 37
Solution Text Updated
[banding - op to non-op] - replace paper transfer belt shift clutch AX 2 1 0 0 6 7 04/04/08
[jitter, random positions] - replace tension spring and timing belt of PTB -see TSB-005 04/04/08
[banding - light band at trail edge of every second copy] - update main firmware to 1.627 or higher 04/04/08

[banding - 140 or 76 millimeters from trail edge] - upgrade main firmware to 1. 6 2 2 or higher, check read 04/04/08
me for SP changes
[light print, after 25 fiery prints-B023] - install latest firmware level 04/04/08
[light image - grainy] - poor connection of paper transfer bias contact 04/04/08
[light image - low image density] - poor connection of paper transfer bias contact 04/04/08
[light image - low image density] - replace developer 04/04/08
[light image - low image density] - replace developer drive clutch 04/04/08
[light image - low image density] - reseat connectors on CCD and IPU PCB 04/04/08
[light prints, thick mode, after paper end, Fiery-B023] - update main firmware to version 1.115 or higher- 04/04/08
B023
[lines, lead to trail edge] - replace IPU board 04/04/08
[lines, rotational scratches on drum] - replace ITB motor drive board-new style A2575503 04/04/08
[lines, on back side of copy; lead to trail edge] - replace PTB bias roller receptacle 04/04/08
[lines, on back side of copy; lead to trail edge] - replace PTB discharge corona wire 04/04/08
[lines, rotational scratches on drum] - turn sleeve when adding developer at installation to even out 04/04/08
developer
[lines, lead to trail edge] - white plate on glass should face down 04/04/08
[lines, operator to non operator side] - replace belt cleaning shift clutch 04/04/08
[lines, operator to non operator side] - replace transfer belt cleaning clutch 04/04/08
[line, blurred, with 3 hole punch and duplex] - 3 hole punch not recommended 04/04/08
[lines, operator to non operator side] - inspect image transfer belt cleaning unit 04/04/08
[line, trail edge; copy hits discharge corona] - replace pressure roller drive gear A2 5 7 41 62- on operator 04/04/08
side of press roller A257/269
[line, trail edge; copy hits discharge corona] - replace separation corona unit 04/04/08
[lines, black or magenta at 106 millimeters from lead edge] - tighten fly wheel supporter A2 5 7 4 6 6 4 04/04/08

[line, trail edge; copy hits discharge corona] - turn off AC bias for appropriate mode with SP 2-4 0 5, 04/04/08
reduce bias for appropriate mode with SP 2-4 0 2-A257/269
[oil spots] - replace oil blade assembly with new style -AE043012 TSB-062 A257/A269 only 04/04/08
[oil spots] - upper fuser guide (oil trough) warped A2574141 04/04/08
check/replace toner supply clutch 04/04/08
[overtoning all colors] - ID sensor connection 04/04/08
Solution Text Updated
[fusing, poor] - loosen black screws to release pressure roller 04/04/08
[fusing, poor] - reform fusing entrance guide 04/04/08
[registration off, blurry copy] - replace drum drive motor 04/04/08
[registration, varying] - replace idle gear AB 0 1 41 19-page 22 item 10 04/04/08
[registration, late by 20 millimeters] - replace ITB motor, inspect ITB drive belt tension 04/04/08
[registration, side to side can not be adjusted to specs] - perform copy image area adjustments on page 04/04/08
6-80 - page 3-69 for the B023(6513)
[skew, optical] - perform squarness adjustment, page 6-47 in service manual for a257. B023 adjustment 04/04/08
pg 3-32.
[smeared image] - ITB cleaning entrance seal smearing image on belt. adjust per TSB 24 04/04/08
[smeared image] - replace hot and pressure rollers 04/04/08
[smeared image] - replace ITB cleaning clutch 04/04/08
[spots, dark; in solid image areas] - adjust transfer belt bias in SP modes-see TSB-021 04/04/08
[spots, toner falling on copies] - inspect image transfer belt cleaning unit 04/04/08
[spots, all four colors in a row] - replace all developers 04/04/08
[spots, all four colors in a row] - replace drum 04/04/08
[fireflies] - check fusing temperature with probe 04/04/08
[fireflies] - remove and clean all 4 bushings from the mixing augers-toner compacts inside bushings 04/04/08

[fireflies] - replace developer and toner cartridges 04/04/08


[fireflies] - replace developer side seals 04/04/08
[fireflies] - replace development unit 04/04/08
[uneven image density op to non op] - customer switched to recommended paper 04/04/08
[uneven image density op to non op] - replace charge wire and grid 04/04/08
[color varies during run-B023] - replace ITB assembly 04/04/08
color varies during run&B023, replace ITB assembly 04/04/08
[thermofuse looks different] - new style is a thermostat, wiring remains the same-B0234170 TSB B023- 04/04/08
019, A257/A269-075
[toner - build up - transfer belt] - replace developer 04/04/08
[hot roller - damage/ear] - customer using non recommended paper 04/04/08
[hot roller - damage/ear] - new style stripper assembly(B0234300). refer to Tsb -035and Tsb-038. 04/04/08

[hot roller - damage/ear] - pin hole in the oil supply tube 04/04/08
[fusing cleaning roller, premature failure] - replace fuser cleaning roller with new style, part number AE0 04/04/08
4 20 44- TSB-036
[hot roller - damage/ear] - replace hot roller 04/04/08
Solution Text Updated
[hot roller - premature failure] - replace hot roller 04/04/08
[pressure roller drive gear broken] - replace pressure roller drive gear A2 5 7 41 62 04/04/08
[hot roller - damage/ear] - TEMP. FIX AS OF 1/03 USE AFICIO4506 STRIPPERS 04/04/08
[noise - fusing unit] - install new style hot and press rollers-hot-AE010027, press-AE020097 04/04/08
[noise - drive section] - refer to Tsb B023-008 04/04/08
[noise - drum cleaner assembly] - replace drum cleaning cover-new style applies more pressure to lube 04/04/08
bar A2573628 pg.55 index 27
[noise - fusing unit] - replace fuser bearings 04/04/08
[noise - drive clutch pack] - replace ITB cleaning drive clutch -AX200161 04/04/08
[oil leak] - refer to Tsb B023-047 04/04/08
[oil leak] - replace oil trough with new style-A2574141, book calls it upper fuser entrance guide 04/04/08
[dusting, revolver area] - replace developer 04/04/08
[toner collection coil, clogged] - 20Z gear missing from toner collection drive A1 0 9 36 51 04/04/08
[wrinkled output] - clean fuser entrance guide 04/04/08
[wrinkled output] - replace hot and press rollers, new style in TSB 36 04/04/08
[wrinkled output] - replace oil blade 04/04/08
[misfeed] - paper out of specification 04/04/08
[Z fold - registration roller] - paper not within specs 04/04/08
[Z Folds] - replace I/O Pcb 04/04/08
[misfeed in A] - clean separation sensor-on revolver unit looking down at end of paper transfer belt 04/04/08

[misfeed in A] - perform TSB 10, paper feed clutch friction-B023 04/04/08


[misfeed in A] - replace paper feed clutch 04/04/08
[misfeed in B] - clean separation sensor-on revolver unit looking down at end of paper transfer belt 04/04/08

[misfeed in B] - replace separation sensor 04/04/08


[Missfeed in C] - repair fuser exit roller drive- not turning 04/04/08
[Duplex Jams] - pad fell off of plunger leaving adhesive behind, new style solenoid bracket B0234463 in 04/04/08
TSB-072
[Duplex Jams] - replace guide plate, mylars, and roller per TSB-047 04/04/08
[misfeed, paper around oil roller-fuser wrap jam] - reform sorter entrance guide-can get bent while 04/04/08
unpacking
[misfeed, paper stuck in oil assembly-fuser wrap jam] - add mylars to exit unit-TSB-035 A257/269 only 04/04/08

[misfeed, paper stuck in oil assembly-fuser wrap jam] - replace hot and pressure rollers 04/04/08
Solution Text Updated
[jam - fusing unit] - Reg sensor feeler is hanging, replace with modified sensor feeler, A2502659, bulletin 04/04/08
number 22.
[misfeed, paper around oil roller-fuser wrap jam] - add mylars to exit unit-TSB-035 A257/269 only 04/04/08

[network installation assistance] - assisted with software install run setup.exe 04/04/08
Replace LD control board. 04/04/08
Replace IO board 04/04/08
[SC101] - replace lamp regulator bd. 04/04/08
[SC170] - replaced the main board 04/04/08
[SC171] - CCD flat cable defective 04/04/08
[SC172] - replace main scanner IPU 04/04/08
[SC191] - replace main scanner IPU 04/04/08
[SC191] - tighten lens assembly 04/04/08
[SC192] - confirm serial number stored in copier is correct 04/04/08
[SC195] - contact representative to program ram board 04/04/08
[SC302] - replace high voltage supply board CGB 04/04/08
[SC303] - replace IO control board 04/04/08
[SC320] - replace polygon mirror motor 04/04/08
replace front door safety switch 04/04/08
[SC323] - adjust or replace front door switches 04/04/08
[SC323] - LD unit defective 04/04/08
[SC326] - add new style ITB bracket, TSB 034-new bracket moved to rear A2576119 04/04/08
[SC326] - belt mark detection error 04/04/08
[SC326] - cut legs 12 through 17 of IC18 on BUSSW PCB-fiery TSB A839-002 04/04/08
[SC326] - replace system control harness part number A2 5 7 53 75 04/04/08
[SC326] - reseat or replace harness interface video-part A 8 39 5218 interface type F page 2 item 8 04/04/08

[SC327] - belt mark detection error 04/04/08


[SC327] - check connectors on LD unit and scanner IPU 04/04/08
[S C 3 70, TD sensor detection abnormal K] - replace development clutch 04/04/08
[SC370] - developer unit cover not attached properly, developer leaking out 04/04/08
[SC370] - drive gear on back of revolver damaged or loose-cant replace or align gear individually, it loses 04/04/08
correct PG gap, repl revolver
[SC370] - please refer to t s b 55 04/04/08
[SC370] - replace developer gear 26Z, A2 5 7 31 55- on rear of dev unit A257/A269 only 04/04/08
Solution Text Updated
[SC370] - replace development clutch-new style has improved harness contact, AX210080 A257/A269 04/04/08
only - AX210083 B023
[SC370] - replace revolver interface ring 04/04/08
[SC370] - replace TD sensor 04/04/08
[SC371] - clear memory procedure 04/04/08
[SC371] - install latest firmware level 04/04/08
[SC371] - replace development clutch 04/04/08
[SC371] - replace TD sensor 04/04/08
[SC372] - replace development clutch 04/04/08
[SC372] - replace revolver drive motor- A2573280 04/04/08
[SC372] - replace TD sensor 04/04/08
[SC372] - wait for the fiery to display load paper in bypass 04/04/08
[SC373] - please refer to t s b 55 04/04/08
[SC373] - replace developer gear 26Z, A2 5 7 31 55- on rear of dev unit A257/A269 only 04/04/08
[SC373] - replace revolver drive motor- A2573280 04/04/08
[SC373] - replace TD sensor 04/04/08
[SC373] - replace TD sensor harness 04/04/08
[SC385] - ID sensor harness damaged A2 5 7 53 15 04/04/08
[SC385] - replace ID sensor 04/04/08
[SC385] - Slide connector for drawer assy 04/04/08
[SC387] - replace drum 04/04/08
[SC387] - replace the potential sensor 04/04/08
[SC387] - reseat PCC assembly-under drum cleaning unit 04/04/08
[SC387] - reseat ribbon cable on LD control PCB 04/04/08
[SC387] - toner or foreign material in charge grid receptacle 04/04/08
check/replace drum drive belt 04/04/08
[SC400] - replace IO control board 04/04/08
[SC401] - check for mechanical bind 04/04/08
[SC401] - replace image transfer belt drive motor board 04/04/08
[SC401] - replace image transfer belt motor 04/04/08
[SC410] - replace charge wire and grid 04/04/08
[SC410] - replace high voltage supply board D 04/04/08
[SC422] - PCC high voltage lead pinched 04/04/08
[SC440] - replace drum motor 04/04/08
Solution Text Updated
[SC440] - replace main board 04/04/08
[SC441] - replace drum motor 04/04/08
[SC450] - add mylars to protect PTB and ITB clutches from toner- A257/A269 only per TSB-32 04/04/08
[SC450] - replace main board 04/04/08
[SC450] - replace paper transfer shift clutch- new style AX2 1 0 0 7 6 04/04/08
[SC450] - replace Q2 power pack-in PTB assy. wire rubs on corona guide AZ310020 04/04/08
[SC450] - replace transfer roller-in PTB assy. A2576260 04/04/08
[SC451] - replace transfer belt drive motor board 04/04/08
[sort mode machine pauses during job; SC4 52-fiery only] - upgrade main firmware to version 1.6 1 2 or 04/04/08
higher
[SC452] - replace main board 04/04/08
[SC452] - replace paper transfer shift clutch- new style AX2 1 0 0 7 6 04/04/08
check bushings and foam cahrege roller in paper transport section. 04/04/08
[SC455] - replace high voltage supply board Q2 04/04/08
[SC455] - replace transport belt receptacle-new style AD021134 TSB-018 04/04/08
[S C 4 56, PTR unit set error-B023] - replace paper transfer roller home position sensor 04/04/08
[SC456] - clean oil from paper transfer roller end blocks 04/04/08
[SC456] - poor connection at paper transfer belt shift clutch 04/04/08
[SC456] - replace paper feed motor 04/04/08
[SC456] - replace paper transfer belt shift clutch 04/04/08
[SC456] - replace paper transfer roller home position sensor 04/04/08
[SC456] - replace paper transfer roller lift clutch-AX210076 on page 102 index 1 of part catalog 04/04/08
[SC456] - replace paper transfer roller lift clutch-new style AX210084 TSB-028 04/04/08
[SC456] - replace PTR lift clutch-B023 only, new style AX210087 TSB-053 04/04/08
[SC457] - replace belt cleaning shift clutch 04/04/08
[SC457] - replace drum periperal component motor 04/04/08
[SC457] - replace IO control board 04/04/08
[SC500] - door switch 7, poor contact 04/04/08
[SC524] - replace end fence motor 04/04/08
[SC524] - replace main board 04/04/08
[SC542] - replace fusing lamp 04/04/08
[SC542] - replace IO control board 04/04/08
[SC542] - wrong lamp installed 04/04/08
[SC542 hot roller warm-up error] - replace main board 04/04/08
Solution Text Updated
replace thermistor, use SP 1-106 to see which thermistor is working 04/04/08
[SC543] - hot roller thermistor 04/04/08
[SC543] - replace IO control board 04/04/08
[SC543] - replace main board 04/04/08
[SC545] - set fuser control to on/off mode 04/04/08
[SC547] - replace thermofuse 04/04/08
[SC551] - replace fusing thermistor 04/04/08
[SC551] - replace main board 04/04/08
[SC552] - reroute press roller thermistor harness, make sure its not routed over thermo fuse harness 04/04/08

[SC553] - replace AC drive board 04/04/08


[SC553] - replace IO control board 04/04/08
[SC553] - replace machine side fuser harness. 04/04/08
[SC558] - hot roller thermistor shorted to the frame 04/04/08
[SC558] - inspect fuses 04/04/08
[SC558] - pressure roller thermistor shorted to frame 04/04/08
[SC558] - replace IO control board 04/04/08
[SC601] - replace main board 04/04/08
[SC604] - replace IDU board 04/04/08
[SC604] - replace sub main scanner IPU board 04/04/08
[SC655-35] - replace N V ram 04/04/08
SBCU defective, part number B0935050 04/04/08
[SC741] - replace LCT main board and motor as a set 04/04/08
optional memory DIMM bad or loose connection 04/04/08
[SC902] - replace fuse 3, power supply unit 04/04/08
[DF runs slow] - turn off mixed originals; in user tools; copy features 04/04/08

[false add toner indication] - defective toner supply motor A2 5 9 3 2 7 0 04/04/08

[false add toner indication] - replace i o board 04/04/08

[false add toner indication] - replace ID sensor 04/04/08

[false add toner indication] - section of torn toner seal caught in auger 04/04/08
Solution Text Updated
[false add toner indication] - upgrade to level 6.431 main firmware 04/04/08

[displays set toner cartridge] - revolver home position sensor 04/04/08

[displays set toner cartridge] - yellow developer seized up 04/04/08

[false add black toner] - section of torn toner seal caught in auger 04/04/08

[APS not functioning] - inspect platen cover position sensor and actuator 04/04/08

[display blank unless flash card plugged in] - main board 04/04/08

[PM counter will not clear] - press 1 the enter to clear 04/04/08

[PM counter will not clear] - reload with latest firmware 04/04/08

[PM counter will not clear] - upgrade to main firmware 7.05 or higher 04/04/08

[dead machine] - CN 204 I/O board plugged into CN212 04/04/08

[dead machine] - main control board 04/04/08

[dead machine] - pinched oil end sensor harness 04/04/08

[dead machine] - pinched wire at registration clutch. 04/04/08

[dead machine] - pinched wire in sorter 04/04/08

[dead machine] - pinched wire to fusing cooling exhaust fan at channel 04/04/08

[dead machine] - reload firmware 04/04/08

[dev agitation error 110, VSG adjustment error] - dirty ID sensor 04/04/08

[dev agitation error 20, 1, unable to perform black calc] - potential sensor installed backwards 04/04/08

[dev agitation error 20, 2, unable to perform yellow calc] - main board and NV ram as a set 04/04/08

[dev agitation error 41,2, process control yellow gamma error] - error same as process control result SP 3 04/04/08
975
Solution Text Updated
[dev agitation error 51, 1, black toner supply error] - toner supply mechanism 04/04/08

[dev agitation error 51, 1, black toner supply error] - toner supply motor 04/04/08

[displays checkerboard pattern after paper size indication] - user tool,copy feat. , gener. feat. , priority try 04/04/08
FC, select tray and set to off.
[fuser overheat, no service code] - replace thermostat-TSB B017/B018-024 update 2 04/04/08

[user code end user lost password] - user code password clear SP 5410 04/04/08

[open door indicator, wrench and no op panel display] - check fuser cooling fan harness, pinched to 04/04/08
frame
[open door indicator, wrench and no op panel display] - oil end sensor wires pinched 04/04/08

[open door indicator, wrench and no op panel display] - pinched wire inside drum unit 04/04/08

[open door indicator, wrench and no op panel display] - replace revolver unit harness 04/04/08

[open door indicator, wrench and no op panel display] - replaced PSU 04/04/08

[touch screen vertical black lines] - main board 04/04/08

[touch screen vertical black lines] - replace operation panel and main board as a set 04/04/08

[display, unusual characters; rectangles] - replace main board 04/04/08

[PCI 201, Black gamma calculation error, invalid gamma or VK] - potential sensor 04/04/08

[PCI 300, residual potential error] - poor ground 04/04/08

[PCI 89, process control off] - set SP 3, 1 2 5 to 0 or 2 04/04/08

[solid wrench on panel, blinking wrench on LCD] - check each tary for SC conditions 04/04/08

[touch screen will not hold calibration] - main board 04/04/08

[touch screen displays white as orange in edit mode only] - reseat IPU connectors 04/04/08

[transmitted faxes are blank] - loose connection on IPU 04/04/08


Solution Text Updated
[12 by 18 paper jams thru 10 bin sorter] - limitation, use 20 bin or 3 bin sorter 04/04/08

[cannot select sort with full color mode selected] - user tool, copy features, ADF,sorter, set FC copy 04/04/08
sorting to off
[12 by 18 paper jams thru 10 bin sorter] - limitation, use 20 bin or 3 bin sorter 04/04/08

[SR 720 flashing R at power up] - upgrade to K level firmware 04/04/08

[jamming] - interlock switch 04/04/08

[jamming at joggers] - loose connection on finisher main PCB 04/04/08

[background - magenta] - developer bias contact 04/04/08

[background - magenta] - lower gammas for magenta 04/04/08

[background] - PCC corona receptacle 04/04/08

[background] - refer to TSB A2 5 8 - 0 0 9 04/04/08

[background] - replace developer, drum, and cleaning blade 04/04/08

[overtoning] - replace drum potential sensor 04/04/08

[background] - replace potential sensor 04/04/08

[blank image - at install or after PM] - drum ground tab not touching bearing 04/04/08

[blank image - at install or after PM] - replace drum drive gear 04/04/08

[trail edge of copy cut off with odd size original] - normal, set original size in menu, custom size original 04/04/08

[trail edge blurred or smeared in center] - check nip band width adjustment 04/04/08

[blasting around solid areas] - increase paper transfer bias SP 2-310 2 through 5 04/04/08

[rainbow effect] - charge corona and grid 04/04/08

[rainbow effect in gray areas of the C4 test chart] - replaced charge corona and grid 04/04/08
Solution Text Updated
[full color copy results in magenta copy, single color OK] - inspect transfer belt cleaning unit, blade stays 04/04/08
out
[copy missing one color in op to non op band or page] - replace developer drive clutch 04/04/08

[misregistration of colors] - drum drive belt 04/04/08

[misregistration of colors] - Idler pulley gear AB0 3 0 6 0 3, drive pack, in backwards, item 23 page 71, 04/04/08
parts
[misregistration of colors] - replace drum shaft, drive gear was slipping 04/04/08

[misregistration of colors] - replace transfer belt 04/04/08

[development unit - developer spill] - replace developer unit 04/04/08

[black wavy lines] - refer to tsb 27 04/04/08

[image looks solarized or posterized] - replace ribbon cable between LD control and IPU 04/04/08

[image looks solarized or posterized] - scanner IPU board 04/04/08

[prints junk (copy mode)] - replace enhancement kit (HDD) 04/04/08

[banding - 40mm interval] - defective mag roller, replace developer unit 04/04/08

[banding - 3 millimeter interval] - inspect and clean drive gears 04/04/08

[banding - 1 to 2 millimeter, operator to non operator] - install pads on corners of right middle cover A2 04/04/08
591285
[banding - 12 millimeter, operator to non operator] - refer to TSB A2 5 8, 0 2 5 04/04/08

[banding - 6 millimeter, operator to non operator] - refer to TSB A2 5 8, 0 2 5 04/04/08

[banding - 6 millimeter, operator to non operator] - replace drum motor A X0 6 0 1 9 7 04/04/08

[banding - diagonal, visible only on light copy] - replace main charge assembly 04/04/08

[banding - 8 millimeter] - reroute high voltage leads on T2 power pack 04/04/08

[banding - op to non-op] - tighten all screws on drive pack and flywheel 04/04/08
Solution Text Updated
[banding - 1 to 2 millimeter, operator to non operator] - tighten flywheel screw 04/04/08

[copies look grainy] - check for process control errors 04/04/08

[light copies] - drum ground 04/04/08

[light copies] - replace developer 04/04/08

[light copies] - replace positioning solenoid in ITB-B017/B018 only 04/04/08

[copies look grainy] - replace revolver unit 04/04/08

[light copies] - tighten screws on transfer belt position cams 04/04/08

[light copies] - white plate under exposure glass should face down 04/04/08

[thin dark line operator to non operator] - indented line on drum cleaning brush AD0 4 2 0 3 6 04/04/08

[light line lead to trail edge] - clean laser optics 04/04/08

[light line lead to trail edge] - clean the vertical transport rollers 04/04/08

[light line lead to trail edge] - replace LD unit 04/04/08

[light line lead to trail edge] - replace the transfer belt 04/04/08

[poor fusing] - replace hot and pressure roller 04/04/08

[varying registration all trays] - replace reg clutch and relay clutch as set 04/04/08

[skewed image, optical] - perform scanner alignment procedure FSM page 6-24 04/04/08

[smeared copies] - inspect belt cleaning unit seal 04/04/08

[spots on copies caused by pits on drum surface] - refer to TSB A2 5 8, 0 1 9 04/04/08

[dark spots, random in solid fill areas only] - replace PCC corona, inspect terminal contact spring 04/04/08

[spots on copies caused by pits on drum surface] - replace PCC power pack T1 AZ3 2 0 0 9 2 04/04/08
Solution Text Updated
[firefly spots] - poor ground 04/04/08

[a row of dots C, M, Y, K, lead to trail edge] - replace drum 04/04/08

[firefly spots] - replaced developer unit 04/04/08

[void streaks, lead to trail] - install new style separation corona A2 5 9 6 2 5 1 04/04/08

[void streaks, lead to trail] - replace transfer belt 04/04/08

[uneven image density] - replace charge corona and grid 04/04/08

[uneven image density] - replace developer unit 04/04/08

[uneven image density] - replace positioning solenoid in ITB-B017/B018 only 04/04/08

[uneven image density] - wall voltage and dedicated line 04/04/08

[duplex end fence motor vibrates] - replace IOB and duplex motor as a set 04/04/08

[hot roller - damage/ear] - open hotline and request samples with T / A 04/04/08

[hot roller - premature failure] - replace hot roller 04/04/08

[hot roller - gear failure] - replace with OEM parts 04/04/08

[fuser idle gear breaking (p/n A2504132 or B0604132)] - investigating problem 04/04/08

[fusing unit self tapping screw holes are stripped.] - refer to Technical Service Bulletin numbers 20, 34, 38 04/04/08
and 39 for repair
[fusing unit self tapping screw holes are stripped.] - replace screws with part # 04503014B, tech bulletin 04/04/08
23.
[noise - fusing unit] - broken fusing drive holder, A2 5 9 1 1 7 2, page 73 item 12 04/04/08

[noise - transfer belt cleaning unit] - new style bushing(AA082123). refer tsb-030 04/04/08

[noise - toner collection coil] - normal operation, noise will reduce with use 04/04/08

[noise - fusing unit] - replace cleaning roller and blade 04/04/08


Solution Text Updated
[noise - toner collection coil] - replace toner collection pipe A2 5 9 6 5 0 5 04/04/08

[toner bottle will not fit] - refer to Tsb-014 toner hopper seal 04/04/08

[magenta dusting] - replace magenta developer 04/04/08

[toner - build up - transfer belt] - replace transfer belt position clutch - A2322379 04/04/08

[toner - build up - fusing exit guide plate] - replace lower fusing exit guide B0704063 04/04/08

[toner dropping on copies] - inspect transfer belt cleaning unit seal operation 04/04/08

[toner blows out of ducts in back of copier] - PG gap seal modification - ATS install only, no more kit 04/04/08
available
[toner - dusting/spilling] - check SC code counters for ID sensor or potential sensor errors 04/04/08

[toner - dusting/spilling] - Follow TSB A2 5 8, 0 3 8 04/04/08

[toner - dusting/spilling] - PG gap seal modification - ATS install only, no more kit available 04/04/08

[toner - dusting/spilling] - refer to TSB 14 and 40 04/04/08

[black dust comes out of lower rear vent at install] - refer to TSB A2 5 8 number 33 04/04/08

[transfer belt - shifts] - install new style belt drive roller A2596057 04/04/08

[transfer belt - shifts] - metal around hole on ITB release handle deformed causing bias roller to be in 04/04/08
incorrect postion
[wrinkled output] - throughput material 04/04/08

[how to set up user codes] - copy features, general features, key op tools, accesable modes 04/04/08

[user code list cant print out, beeps when print is pressed] - must print out on 11 by 17 paper 04/04/08

[Fuser Jams] - check nip band width adjustment 04/04/08

[Fuser Jams] - inspect tightner arm A2 5 9 1 1 7 5 in fuser drive 04/04/08

[Fuser Jams] - paper out of specification 04/04/08


Solution Text Updated
[Fuser Jams] - relay roller guide, 2 black tabs on either side of sensor must be outside metal guide plate 04/04/08

[Fuser Jams] - replace upper relay sensor 04/04/08

poor paper quality 04/04/08

replace transport sensor 04/04/08

[Jam Tray 1] - found gear on backwards in drive pack-drive section 4 in part catalog 04/04/08

[jam - fusing unit] - check nip band width adjustment 04/04/08

[registration jams] - replace relay clutch 04/04/08

[jam - registration - except L C T] - check relay roller operation 04/04/08

[Jam at transfer roller] - ITB installed incorrectly 04/04/08

[Jam at transfer roller] - transfer roller position clutch 04/04/08

[Jam at transport belt] - replace registration sensor 04/04/08

[paper jams at transport belt] - replace registration sensor 04/04/08

[paper jams at transport belt] - replace upper relay guide plate-bent 04/04/08

[paper jams at transport belt] - transport drive gear on backwards 04/04/08

[paper jams at transport belt] - verticle transport door closing too tight-check metal stops 04/04/08

[copier displays scanning, please wait when fiery is rebooted] - replace main board 04/04/08

[can not print configuration page] - nv ram clear 1, service mode , printer, service mode, level E 04/04/08

[printer wont come out of sleep mode] - reload with latest firmware 04/04/08

[controller related issue] - print controller product code is B336 04/04/08

[doc server will not access book and magazine mode] - set memory allocation to copier in user tools. doc 04/04/08
serv items will be erased
Solution Text Updated
[SC101] - inspect FU 4 on PSU 04/04/08

[SC101] - lamp regulator 04/04/08

[SC101] - poor connection of cables 04/04/08

[SC101] - power supply unit 04/04/08

[SC120] - scanner home position sensor 04/04/08

[SC120] - scanner IPU board 04/04/08

[SC121] - controller interface PCB, connector 6 0 9 plugged in upside down 04/04/08

[SC121] - poor harness connection 04/04/08

[SC121] - power supply unit 04/04/08

[SC130] - poor harness connection 04/04/08

[SC171] - scanner IPU board 04/04/08

[SC172] - loose connection to the fiery interface kit, swing away unit 04/04/08

[SC191] - CCD 04/04/08

[SC191] - scanner IPU board 04/04/08

[SC191 bar code scanning error] - scanner IPU board 04/04/08

[SC195] - bar code skewed 04/04/08

[SC195] - defective ram board 04/04/08

[SC195] - incorrect serial number 04/04/08

[SC195] - ram board just replaced, serial number must be entered 04/04/08

[SC302] - charge corona unit 04/04/08


Solution Text Updated
[SC302] - defective HVPS, T1,PCC 04/04/08

[SC302] - poor connection of HV leads 04/04/08

[SC302] - seperation corona wire broken 04/04/08

[SC320] - defective polygon mirror motor 04/04/08

[SC320] - optical housing unit 04/04/08

[SC320] - poor connection of connectors 04/04/08

[SC320] - replace polygon motor drive PCB 04/04/08

[SC320] - scanner IPU board 04/04/08

Polygon mirror motor 04/04/08

[SC326] - belt HP marker patch dirty 04/04/08

[SC326] - defective LD main control board 04/04/08

[SC326] - electrical noise 04/04/08

[SC326] - flat cable jumper not removed at fiery install 04/04/08

[SC326] - front door safety switches defective 04/04/08

[SC326] - loose connection to the fiery interface kit, swing away unit 04/04/08

[SC326] - main board 04/04/08

[SC326] - poor connection of connectors 04/04/08

[SC326] - refer to fiery TSB A8 4 8 - 0 0 2, bus board modification 04/04/08

[SC326] - replace fiery power supply 04/04/08

[SC360] - I O board defective 04/04/08


Solution Text Updated
[S C 3 85, ID sensor VSG adjustment error] - dirty sensor 04/04/08

[SC385] - poor connection of connectors 04/04/08

[SC387] - cold solder connection on potential sensor 04/04/08

[SC387] - drum ground bearing 04/04/08

[SC387] - refer to TSB 11 04/04/08

[SC387] - replace drawer unit 04/04/08

[SC387] - replace drum 04/04/08

[SC387] - replace drum potential sensor 04/04/08

[SC400] - main control board 04/04/08

[SC410] - install new style separation corona A2 5 9 6 2 5 1 04/04/08

[SC410] - refer to Tsb A834-001 04/04/08

[SC410] - replace transfer roller position clutch A X 2 1 0 0 6 5 04/04/08

[SC410] - seperation corona wire broken 04/04/08

[SC422] - I O board defective 04/04/08

[SC422] - main control board 04/04/08

[SC440] - transfer unit cleaning blade bent under 04/04/08

[SC450] - defective HVPS, T2,D 04/04/08

[SC450] - I O board defective 04/04/08

[SC450] - replace transfer roller position clutch 04/04/08

[SC452] - defective sensor 04/04/08


Solution Text Updated
[SC452] - install new belt drive roller-TSB 52 B0176057 04/04/08

[SC456] - defective paper transfer positioning clutch 04/04/08

[SC457] - defective sensor 04/04/08

[SC500] - I O board defective 04/04/08

[SC510] - defective paper feed motor 04/04/08

[SC510] - I O board defective 04/04/08

[SC542] - main control board 04/04/08

[SC545] - defective thermistor 04/04/08

[SC557] - pressure roller fusing lamp blown 04/04/08

[SC558] - main control board 04/04/08

[SC558] - poor connection of connectors 04/04/08

[SC601] - repair pinched exit sensor harness 04/04/08

[SC601] - scanner IPU board 04/04/08

[SC604] - defective IDU 04/04/08

[SC626] - main control board 04/04/08

[SC626] - tray 1 hitting harness, CN 8 54 pin 4 and 5 solder joint damaged 04/04/08

[SC655-35] - defective NV ram 04/04/08

[SC655-35] - NV ram not installed 04/04/08

[SC690] - main control board 04/04/08

[SC721] - mechanical overload 04/04/08


Solution Text Updated
[SC902] - fuse 2 04/04/08

[SC902] - replace I O board 04/04/08

[APS in DF reading incorrectly] - Clean excess grease off paper size sensor board (width detection) 04/04/08

[APS in DF reading incorrectly] - set SP5911 to 0 04/04/08


[black lines lead to trail df mode only] - clean df exposure glass 04/04/08
[blank copies in DF mode only] - reload firmware 04/04/08
[cannot detect original] - DF position sensor SP5803 -90 04/04/08
[copier does not recognize orginal set in DF] - platen cover position sensor SP 5803-99 04/04/08
[Jam P at power up] - DF exit sensor 04/04/08
[DF feed motor not driving] - plug in connector 240 get serial # 04/04/08
[DF misfeeding] - pick up roller gear drive slipping 04/04/08
[SP7-905-212] - registration sensor 04/04/08
[SP7-905-210] - replace registration sensor 04/04/08
[mixing originals] - not availiable 04/04/08
[multi feed originals] - not recommended - use A133 feed stattion sep. roller AF032027 04/04/08
[mixed sizes - will not run them correctly] - turn on mixed sizes under Menu - DF settings 04/04/08
[multi feed originals] - not recommended - field fix - use torque limiter A0976000 and rubber sep rllr 04/04/08
(AF032027)
[multi feed originals] - not recommended - remove cushion located under top left cover, presses down on 04/04/08
feed belt assenbly
[multi feed originals] - not recommended - replace seperation roller with rubber feed roller, 54472723 04/04/08

[multi feed originals] - not recommended - use seperation roller AF032021- use DF 67 hub 04/04/08
[DF skewing] - adjust or shim left frame bracket that scanner assembley mounts on 04/04/08
[DF skewing] - adjusted lift plate 04/04/08
[DF skewing] - on right hinge remove black mylar and use left slotted screw hole for skew adjustment 04/04/08

[DF skewing] - reformed original exposure guide and springs to apply even pressure 04/04/08
[DF skewing] - see TSB A265/A267 009 04/04/08
[add toner light constant] - BICU PCB defective 04/04/08
[add toner light constant] - change PCU unit 04/04/08
add toner light, PCU auger not turning, gear damaged 04/04/08
[add toner light constant] - replace IOB PCB and toner supply motor as set - TSB # 35 04/04/08
Solution Text Updated
[add toner light, PCU auger not turning, gear damaged] - replace PCU see TSB A265/A267 - 031 see 04/04/08
problem 1 gear changed to metal
replace toner bottle 04/04/08
[add toner light toner hopper not adding] - replace toner hopper assy 04/04/08
[add toner light constant] - replaced PCU and toner cartridge as set, toner cartridge may be faulty 04/04/08

[add toner light constant] - see TSB A265/A267-012 see test procedure for cause 1 04/04/08
[add toner light, PCU auger not turning, gear damaged] - see TSB A265/A267-012 see test procedure for 04/04/08
cause 1
[add toner light toner hopper not adding] - SP 2-921 set to 2 should be ste to 0 04/04/08
[add toner light toner hopper not adding] - toner hopper clogged, check mylar slit that mylar blades push 04/04/08
toner through (widen)
[APS not reading the proper size] - bright light over machine 04/04/08
[APS not reading the proper size] - platen cover position sensor 04/04/08
[APS not reading the proper size] - replace IOB PCB 04/04/08
[APS are detecting A4 instead of letter] - SP mode 5-911 should be set to 0 04/04/08
[can not enter SP mode or user tool mode] - BICU PCB defective 04/04/08
[can not enter SP mode or user tool mode] - fax keys installed on left side of operation panel sticking 04/04/08

replace SW4, lower right door switch 04/04/08


[displays problem with RSS cable] - set SP5-816 to 0 04/04/08
[dead machine] - BICU PCB defective 04/04/08
[dead machine, fuser unit melted] - replace fuser unit 04/04/08
[dead machine] - replace power supply 04/04/08
[dead machine] - wire pinched in interchange unit 04/04/08
[tray doent lift paper after reload, size shows w/ tray out] - paper size sensor 04/04/08
[internal tray 1 is full indication] - paper overflow sensor SP 5803-11 04/04/08
7 04/04/08
[operation panel lights up but no key operation] - replace op panel. 04/04/08
[tray 2 can not be selected in duplex mode or with APS] - 2nd cassette is set to thick change lever to left 04/04/08
side
[rotate sort does not function] - 2nd cassette is set to thick change lever to left side 04/04/08
SP mode 7810 to delete key op code 04/04/08

[SC0-00] - bad line refer to phone company or tele comm person 04/04/08
[SC21] - change g 3 switch 0 A bit 4 to 1 04/04/08
Solution Text Updated
[reports on/off] - user tools, fax, key op settings, user parameters 04/04/08
[change from memory to immediate default] - user switch 0 0 bit 6 , 0 is memory 1 is immed 04/04/08
[reducing tx image , image not rotated] - Use memory transmission 04/04/08
[reducing tx image , image not rotated] - Use memory transmission 04/04/08

[adjust volume - FAX] - press user tools, FAX, key op settings, monitor volume (FAQ ID1645) 04/04/08
[volume adjust] - user tools, fax, 6 # for key op, monitor volume 04/04/08
[SR720 paper curls over when entering the stapler tray] - check for nicks in paper guide on staple tray - 04/04/08
just to the right and left of the stack feed out belt
[SR 720 ROM level for A265/A267] - SR 720 must have G level or higher part # A6815103 04/04/08
[SR 730 - 11x17 or 8.5x14 jams after exiting finisher] - CN 180 pin 1 5 vdc stapler hammer HP sensor open 04/04/08
or CN 180 pin 4, ready high of 5 volts - A6815450 stapler sensor harness -
[SR 720 exit jams when stapling sets only -exit rollers dont] - increase tension on stack feed out belt 04/04/08

[SR 720 exit jams when stapling sets only -exit rollers dont] - must have ROM version G or higher 04/04/08

[SR 720 jams on exit of staple sets] - replace stapler motor harness - A6 81 54 40 04/04/08
[SR 720 staples not advancing] - stretch spring in staple cartridge to increase tension 04/04/08
[background] - change PCU unit 04/04/08
[background] - change SP 2-201-1 to a value between -550volts and - 500 volts 04/04/08
[background] - change SP 2-929-1 from 2.80 to 3.10 volts 04/04/08
[background] - clear memory 04/04/08
[background] - refer to TSB A265-040 04/04/08
[black copies] - replace PCU 04/04/08
[first copy OK, all subsequent copies are black] - replaced copier feature expander - optional 48MB 04/04/08

[blank copies in DF mode only] - reload firmware 04/04/08


[blank image - intermittent blank image.] - BICU PCB defective 04/04/08
[blank image - intermittent blank image.] - defective drum ground 04/04/08
replace polygon mirror motor 04/04/08
[toner density to high] - change PCU unit 04/04/08
[toner density to high] - change SP 2-201-2 to 2 or 4 04/04/08
[developer on image] - replace PCU 04/04/08
[developer pull when printing envelopes] - replace PCU 04/04/08
[digital noise on copies after 1 st set] - 48 meg copier memory bad 04/04/08
[digital lines op to non op] - BICU PCB defective 04/04/08
Solution Text Updated
[digital noise on copies after 1 st set] - BICU PCB defective 04/04/08
[digital image distortion chopped up image op to non op] - high voltage power supply unit defective 04/04/08

[digital image distortion chopped up image op to non op] - LD unit 04/04/08


[digital image distortion chopped up image op to non op] - optional copier memory defective 04/04/08
[digital lines] - replace BICU board 04/04/08
[digital lines] - replaced copier feature expander - optional 48MB 04/04/08
[digital noise on copies after 1 st set] - reseat connectors on BICU 04/04/08
[digital image distortion chopped up image op to non op] - reseat SBU harness 04/04/08
[PCU damaged] - replace PCU 04/04/08
[black bands op to non-op] - replace PCU 04/04/08
[light image] - adjust ADS level selection, SP 5 1 0 6 04/04/08
[light copies] - replace LD unit 04/04/08
[light image] - replace PCU 04/04/08
[toner density to low] - replace toner hopper assy 04/04/08
[light copies] - replaced PCU and toner cartridge as set, toner cartridge may be faulty 04/04/08
[light image] - user tools/copy/general features/09 image density/normal/text/ to service mode 04/04/08
[light image] - user tools/copy/general features/10 image density text to darker 04/04/08
[black lines - lead/trail edge] - replace PCU 04/04/08
[black lines - DF only] - white out on df exposure glass 04/04/08
[black lines lead to trail] - replace PCU 04/04/08
[registration off in bypass star indication in tray] - select bypass/ enter/ reset paper size to auto detect 04/04/08

[registration lead edge (off glass and internal patterns)] - use SP 1-001-1,2 or 3 depending on paper 04/04/08
source
[registration 1 to 2 duplex] - user tools/ copy/ adjust image/ 03 left duplex margin set to 0 04/04/08
[varying registration duplex] - replace duplex timing belt 04/04/08
[skew (parallelogram image)] - off glass only perform scanner wire adjustment starting on page 6-7 04/04/08

[spots on copy (dimples on drum)] - change PCU unit 04/04/08


[spots on image] - replace PCU 04/04/08
[noise - fusing unit] - lubricate bearings with light oil 04/04/08
[noise - fusing unit] - lubricate hot roller shaft at bearing with high temperature grease - Barrierta 552 04/04/08
part number A2579300
[noise - fusing unit] - replace fuser bearings 04/04/08
Solution Text Updated
[noise - fusing unit] - replace fuser unit 04/04/08
[noise - PCU] - replace PCU 04/04/08
[noise - transfer section] - replaced transfer roller and bushings 04/04/08
[toner - bottle drive gear slipping] - replace toner bottle drive gear AB 0 1 5 0 1 1-32 Z 04/04/08
[application software does not print / print issues] - assisted with application features 04/04/08
[intermittent jamming] - replace SR720 door switch 04/04/08
[Jam B and C when exiting to 1 bin tray] - replace Interchange exit sensor AW020086 04/04/08
[Jam B, C and Z when duplexing] - replace duplex junction gate - actuator may be broke 04/04/08
[Jam B, C and Z when duplexing] - replace Interchange exit sensor AW020086 04/04/08
[Jam C] - replace Interchange exit sensor AW020086 04/04/08
[Jam C] - replace lower gate solenoid 04/04/08
[Misfeed from Tray 1] - tighten lift plate screws 04/04/08
[Jam Tray 1] - paper overflow sensor SP 5803-11 04/04/08
[SP7-504 jam code 03 - no feed from tray 1] - replace feed clutch 04/04/08
[SP7-903-010] - adjust SP 1-908 bottom plate pressure adj. 04/04/08
[SP7-903-010] - mylar blocking sensor 04/04/08
[SP7-903-010] - paper guides set to tight 04/04/08
[shift tray will not shift when sorting] - user tools, copy, input, set to shift sort 04/04/08
[SP7-903-032] - LCT upper exit guide bent 04/04/08
[SP7-903-121] - check CN 331-2 (IOB) exit junction solenoid 24 to 0vdc 04/04/08
[SP7-903-125] - replace duplex control PCB 04/04/08
[SP7-903-133] - replace bridge relay sensor 04/04/08
[SP 7903 -133 bridge relay sensor not actuated] - replace bridge relay sensor 04/04/08
[SP7-903-149] - check CN 331-2 (IOB) exit junction solenoid 24 to 0vdc 04/04/08
[SP7-903-149] - replace interchange unit exit sensor - AW 02 00 86 - TSB B300-001 04/04/08
[SP7-903-161] - SR 720 must have G level or higher part # A6815103 04/04/08
[Duplex Jams] - BICU PCB defective 04/04/08
[wrinkling copies] - replace fuser 04/04/08
[wrinkling copies] - replace press roller 04/04/08
[bypass reading incorrect size] - clean grease off of paper size board in bypass 04/04/08
[as400 printing] - must have 4.0.6 firmware or higher then telnet diprint bidirect on 04/04/08
[no print from computer / print issues] - assist with general network printing issues 04/04/08
[not printing / print issues] - Aficio - download driver from web; www.ricoh-usa.com, Software Center, 04/04/08
Aficio Digital Imaging
Solution Text Updated
[not printing / print issues] - assist with general network printing issues 04/04/08
[LPR printer name / print server password] - printer name or print queue = lp (lowercase) / password = 04/04/08
password (lowercase)
[network installation assistance] - assisted with software install run setup.exe 04/04/08
[no print from computer / print issues] - assist with general network printing issues 04/04/08
mounting board on harddrive assembly defective 04/04/08
[UNIX printing] - UNIX installation information on rich-usa website 04/04/08
[SC194] - CN 102 on BICU loose or disconnected (can occur with scanner installation) 04/04/08
[SC194] - dirty white plate 04/04/08
[SC194] - SBU defective 04/04/08
[SC302] - high voltage supply board 04/04/08
[SC320] - polygon motor defective 04/04/08
[SC322] - laser sync detector PCB defective 04/04/08
[SC322] - LD unit defective 04/04/08
[SC390] - poor connection of the PCU 04/04/08
[SC390] - refer to TSB A265-040 04/04/08
[SC390] - replace PCU 04/04/08
[SC390] - TD sensor 04/04/08
[SC392] - change PCU unit 04/04/08
[SC392] - Drum does not turn 04/04/08
[SC392] - I D sensor defective or disconnected 04/04/08
CRAM, if VSP value is locked on bad value 04/04/08
charge roller contact spring missing, (drum solid black too) 04/04/08
[SC4003] - Change the jumper position. 04/04/08
[SC401] - transfer roller defective 04/04/08
[SC500] - main motor defective 04/04/08
[SC500] - too much load on drive system 04/04/08
[SC503] - bent pin on IOB, CN 304 04/04/08
[SC541] - fusing thermofuse open 04/04/08
[SC541] - fusing unit, poor connection 04/04/08
[SC541] - power supply board 04/04/08
[SC541] - SP 5 8 1 0 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
[SC542] - fusing thermistor defective or out of position 04/04/08
[SC542] - power supply board 04/04/08
Solution Text Updated
[SC542] - SP 5810 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
[SC543] - C rings not installed correctly, shorted ac terminal from lamp to ground 04/04/08
[SC543] - SP 5810 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
[SC544] - SP 5810 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
[SC546] - SP 5810 select 1, press and hold the photo mode key and then press and hold the enter key 04/04/08
and wait for 5 beeps
poor harness connection between IOB & ADF main board 04/04/08
[SC691] - fax controller defective 04/04/08
[SC691] - poor connection of fax controller 04/04/08
[SC734 finisher lift motor error] - stack height limit sensor 04/04/08
[SC734] - shift tray lift motor 04/04/08
[SC734] - stack height limit sensor 04/04/08
[SC752] - finisher not installed - bridge unit and finisher must be installed as set 04/04/08
[SC752] - poor connection between finisher and bridge unit 04/04/08
[SC770] - shift tray motor 04/04/08
[SC770 shift tray motor error optional shift tray unit] - shift tray motor 04/04/08
[SC990] - BICU PCB defective 04/04/08
[SC990] - fuse 7 on PSU (CN285 pin3 should have 5v) 04/04/08
[SC990] - IOB defective 04/04/08
[SC999] - wrong bicu installed 04/04/08
[SC999] - wrong IOB installed 04/04/08
[network scaning] - use Twain driver, download form www.ricoh-usa.com (FAQ ID 1238) 04/04/08
[adminisration tools] - use Aficio Manager for administrator os Aficio Manager for Client (FAQ ID 278) 04/04/08

[program - RTI/TTI/CSI] - RTI/TTI, press UT key, 3 fax, 6# key op, 02 RTI/TTI 04/04/08
[reports on/off] - user tools, fax, key op settings, user parameters 04/04/08
[misc programming] - assisted with operation 04/04/08
[adjust clock] - user tools, fax, key op settings, date-time 04/04/08
[can not detect original size when using DF] - incorrect fax option installed- A232 - A693, A284 - A874 04/04/08

[cannot detect original size when using DF (A284 - fax mode)] - incorrect fax option installed- A232 - 04/04/08
A693, A284 - A874
Solution Text Updated
[original on glass indication - can not reset] - check APS sensors - SP4-301, all 0 with nothing on glass 04/04/08

[DF jams] - clean all shafts on the feed belt/ pick up roller assembly - completely dis-assemble 04/04/08
[DF jams] - refer to TSB A680-002 DF67 - clean and lube pulleys, feedin motor stalls 04/04/08
[DF jams] - replace registration sensor 04/04/08
[DF jams] - defective DF registration sensor 04/04/08
[DF jams] - original set sensor staying activited 04/04/08
[multi feed originals] - clean / replace one ways in drive section and scotch brite shafts 04/04/08
[multi feed originals] - recommended - TSB A680-008 - modified feed belt holder and pick up lever 04/04/08

[DF feed in jam with noise] - replace reverse roller shaft - A6801680 04/04/08
[add toner condition constant displayed] - check to see if SP5-957 is set correctly - ref. TSB - 032 04/04/08
[add toner condition constant displayed] - incorrect toner in machine or in bottle 04/04/08
[add toner condition constant displayed] - replace IOB PCB and toner supply motor as set - TSB # 35 04/04/08

[add toner condition constant displayed] - Shutter tab broken 04/04/08


[APS not functioning] - ckeck if paper trays are set for special paper types (slip sheet) 04/04/08
[APS not functioning] - confirm the 8 1/2 by 14 tray is not set to 8 1/4 by 14 paper size 04/04/08
[No display] - pinched wire under operation panel 04/04/08
[No display] - replace BICU 04/04/08
[no op panel display, fans on] - replace BICU 04/04/08
[close doors/covers open - close covers of relay unit] - bridge unit tray exit unit switch 04/04/08
[close doors/covers indication at power up] - front door actuator deformed 04/04/08
[close doors/covers indication - right cover paper feed unit] - LCT mounting bracket bent, A6831050, not 04/04/08
actuating lower LCT set sensor
[close doors/covers indication - right cover paper feed unit] - LCT set sensor 04/04/08
[close doors/covers indication] - main frame front cover safety switch 04/04/08
[close doors/covers indication at power up] - replace IOB and toner supply motor as a set 04/04/08
[close doors/covers indication] - replace ribbon cable between BICU and LDDR 04/04/08
[close doors/covers indication at power up] - reseat ribbon cable on LDDR PCB 04/04/08
[electrical counter stops, mechanical counter works] - perform SP7-825 04/04/08
[electrical counter stops, mechanical counter works] - power off/on 04/04/08
[CSS cable error] - turn off SP 5816-1 - CSS Function 04/04/08
[dead machine] - duplex cover guide sensor shorted 04/04/08
[dead machine] - replace BICU 04/04/08
Solution Text Updated
[dead machine] - replace PSU 04/04/08
[duplex copies print in incorrect order] - reflash or upgrade to latest firmware 04/04/08
[duplex selected as default at power up] - user tools, 2-copy, 1-general features,10-duplex priority 04/04/08

[NVRAM upload does not function] - open front and right door 04/04/08
[fuser overheat, no service code] - fusing exhaust fan install backward. air flow should be outwards 04/04/08

[HDD (copier) not recognized] - replace HDD Controller PCB 04/04/08


[intermittently powers off or does not recognize the printer] - replace BICU 04/04/08

[intermittently powers off or does not recognize the printer] - replace main power switch 04/04/08

[user code mode key counter mode can not be set] - up grade to latest firmware 04/04/08
[NVRAM upload / download problems] - open front door and right door 04/04/08
[open door indication, no display, jam and red wrench] - replace finisher main PCB - disconnect finisher 04/04/08
to test
[please wait, never goes to print green] - replace HDD 04/04/08
[VSG and VSP drops to 0, no SC codes] - replace BICU board 04/04/08
[SC0-00] - change g3 switch 03 bits 1 , 2, and 6 to zeros. turns off v.8 protocol 04/04/08
[stamp function - cannot select] - sw #4 on DF PCB must be On 04/04/08
[reducing tx image , image not rotated] - Use memory transmission 04/04/08
replace stapler harness (A6815450), cn 180 pins 3, 5, and 6 should read 0vdc 04/04/08
[SR 720 - constant add staples] - replace stapler harness (A6815450) - cn 180 pins 3, 5, and 6 should read 04/04/08
0vdc check
[SR 730 add staples will not clear / intermittent add staples] - replace stapler unit 04/04/08
[displays finisher or stapler in use for another function] - check print controller, print job may need to be 04/04/08
cleared
[finisher entrance jams, transport motor never turns on] - incorrect finisher installed, only SR730 for 04/04/08
A232 and A284 series
[3-hole punch registration varies] - incorrect finisher installed, SR720 - on 35 CPM machines SR730 - on 04/04/08
45 CPM machine
[SP7-507 false Jam R] - replace finisher exit sensor 04/04/08
[finisher transport motor making noise] - incorrect finisher installed - onlt SR 7 20 and SR 7 30 04/04/08
[paper curl - lead edge folds under] - Replace static brushes 04/04/08
[punch position with SP6-113 #2 cannot be adjusted] - turn on dip sw 100-1 on finisher PCB 04/04/08
[shift tray over drives up/down] - check shift tray position senor is properly positioned 04/04/08
Solution Text Updated
[SR 720 more than 30 originals, finisher ejects the stack] - staple limit is 30 sheets, normal operation 04/04/08

[SR 730 - 11x17 or 8.5x14 jams after exiting finisher] - incorrect finisher installed, SR720 - on 35 CPM 04/04/08
machines SR730 - on 45 CPM machine
[SR 720 mis stapling sets] - confirm all static brushes are in place and functioning 04/04/08
[SR 720 - stapler double staples] - CN 180 pin 1 5 vdc stapler hammer HP sensor open or CN 180 pin 4, 04/04/08
ready high of 5 volts - A6815450 stapler sensor harness -
[background - 2nd side of duplex copies] - adjust second side transfer SP 2-301-2 04/04/08
[background - overtoning] - changed supplies - toner and developer 04/04/08
[background - op and/or non op] - charge roller not positioned correctly 04/04/08
[background - overtoning] - de-tone and perform SP2-801 04/04/08
[background - overtoning] - de-toning procedure ref - TSB 62 04/04/08
[overtoning] - de-toning procedure ref - TSB 62 04/04/08
[background - overtoning] - ID sensor connector 04/04/08
[background - overtoning] - poor contact with the development unit bias spring. 04/04/08
[first copy OK - all the rest poor CQ] - replace BICU 04/04/08
[background - overtoning] - replace dev unit 04/04/08
[background - overtoning] - replace drum 04/04/08
[background - overtoning] - replace drum ground bearing (A2323561) 04/04/08
[intermittent half dark copies - gray background] - replace PCU unit 04/04/08
[background - overtoning] - Using Katun drum, use OEM supplies. 04/04/08
[black copies] - perform ram clear if new NVRAM was installed 04/04/08
[void areas] - NVRAM clear 04/04/08
[blank image - partial blank areas] - replace laser unit assembly 04/04/08
[digital lines/patterns overlay over copy image] - replace BICU board 04/04/08
[digital lines/patterns overlay over copy image] - replace HDD 04/04/08
[digital lines/patterns overlay over copy image] - replace LDDR ribbon cable (between LDDR and BICU) 04/04/08

[double image] - replace LDDR 04/04/08


[pits in drum] - replace drum and transfer belt as set 04/04/08
[drum - end cap cracked - front bearing mounts] - replace drum 04/04/08
[drum - short life] - refer to TSB A294-067 for drum issues leading to dirty background 04/04/08
[duplex 1-2, image shift on 2nd side -- normal-adj user tools] - check menu - margin adj - front back - set 04/04/08
to 0
[duplex 1-2, image shift on 2nd side -- normal-adj user tools] - check UT - copy - adjust image - margin 04/04/08
adjust front and margin adj back - set to 0
Solution Text Updated
[duplex 1-2, image shift on 2nd side -- normal-adj user tools] - registration clutch 04/04/08
[compressed image, black copies] - confirm dip switch 101 - 1 is set correctly on IOB 04/04/08
[compressed image, A2 83 / A2 84 series] - incorrect laser assembly in machine, A2 31 or A2 32 unit in an 04/04/08
A2 83 or A2 84 series machine
[black band on lead edge - first copy only] - replace drum drive gear - AB 03 05 74 04/04/08
[light copies] - check ADS level - SP5-106 default setting (3) 04/04/08
[enhanced image quality ligther than binary processing] - default the original priority to low density 04/04/08
originals -user tools-copy-general features-#03
[light image - ADS mode] - re-enter data for SBU settings in 4901 - possible incorrect firmware was loaded 04/04/08

[light copies] - replace developer unit 04/04/08


[light copies] - replace ID and TD sensors 04/04/08
[light copies] - replace NVRAM 04/04/08
[light image - ADS mode] - replace sbu 04/04/08
[enhanced image quality ligther than binary processing] - replaced PCU unit and developer unit as set 04/04/08

default the original priority to low density originals &user tools-copy-general features-#03 04/04/08
[black lines - direction of paper path] - replace charge roller 04/04/08
[black lines - direction of paper path] - replace ribbon cable between BICU and LDDR 04/04/08
[light bands/areas in direction of paper path] - clean toner shield glass or laser optics 04/04/08
[black lines - op to non-op] - clean and confirm good contact on charge roller bias contacts 04/04/08
[black lines - followed by void area - op to non op] - confirm LDDR shield plate is in place - ref. FSM page 04/04/08
6-15 (D), A2 32 19 70 (RCL recommendation)
[black lines - followed by void area - op to non op] - RAd machine 04/04/08
[black lines - followed by void area - op to non op] - replace drum ground bearing - A2323561 04/04/08
[black lines - op to non-op] - Replace LD unit 04/04/08
[black lines - followed by void area - op to non op] - replace LD unit assembly (Aficio 340/350 - A2337301, 04/04/08
Aficio 450 - 2327301)
[black lines - followed by void area - op to non op] - replace ribbon cable between BICU and LDDR 04/04/08

[Dots on non-operator side of copies] - Replaced charge roller and clean mag roller 04/04/08
[spots on copies, looks like small lint] - change paper, too much paper dust 04/04/08
[paper tray does not stay latched] - frame screw too long- tray hits screw - inspect tray for wear marks 04/04/08

[noise - duplex motor drives wrong direction] - replace duplex entrance sensor 04/04/08
[noise - duplex motor drives wrong direction] - replace duplex PCB 04/04/08
Solution Text Updated
[noise - polygon mirror] - replace polygon mirror motor 04/04/08
[noise - general] - replace timing pully AB030561 - drive section 2, index # 17 04/04/08
[noise - transfer belt motor] - replace transfer belt and blade as set 04/04/08
[duplex motor drives wrong direction / noise] - replace duplex transport motor 04/04/08
[application software does not print / print issues] - assist with general network printing issues 04/04/08
[11x17 or 8.5x14 jams after exiting finisher] - incorrect finisher installed, SR720 - on 35 CPM machines 04/04/08
SR730 - on 45 CPM machine
[SP7-507 Jam A] - bent tab pushing A gate closed 04/04/08
[SP7-504-003] - replace paper feed unit 04/04/08
[SP7-504-004] - paper not within specification 04/04/08
[SP7-504-13] - clean relay rollers 04/04/08
[SP7-504-16] - transfer belt cleaning blade fliped - transfer belt not turning 04/04/08
IOB dip switch 1 set to wrong machine speed 04/04/08
[SP7-504-17] - junction gate mispositioned - gate actuator should be in white holder 04/04/08
[SP7-504-25] - finisher entrance sensor 04/04/08
[SP7-504-25] - replace finisher main PCB 04/04/08
[SP7-504-29] - replace stack feed out belt sensor 04/04/08
[SP7-504-58] - adjust the paper feed timing to +3 - SP 1-003-1 04/04/08
[SP7-504-58] - change paper type - reports of problem with hammermill MP paper do not say there is a 04/04/08
problem with HM MP paper - sugest change p
[SP7-504-58] - Re-form/replace A2 plate above relay sensor 04/04/08
[SP7-504-58] - replace BICU 04/04/08
[SP7-504-58] - replace engine nvram 04/04/08
[SP7-504-58] - replace feed clutch 04/04/08
[SP7-504-58] - replace IOB PCB 04/04/08
[SP7-504-58] - replace reg clutch and relay clutch as set 04/04/08
[SP7-504-58] - replace relay clutch 04/04/08
[SP7-504-58] - replace upper relay sensor 04/04/08
[SP7-504 jam code 68-bridge relay sensor stays on] - incorrect finisher installed, SR720 - on 35 CPM 04/04/08
machines SR730 - on 45 CPM machine
[SP7-504-74] - replace upper relay sensor 04/04/08
[jam - duplex feed in] - replace BICU board 04/04/08
[jam - duplex feed in] - damaged guide plates 04/04/08
[jam - duplex feed in] - lift clutch binding the duplex motor, replace clutch 04/04/08
[jam - duplex feed in] - replace BCU PCB, set dip switch the same as original board 04/04/08
Solution Text Updated
[jam - duplex feed in] - replace inverter drive belt and bushings 04/04/08
[jam - duplex feed in] - replaced flip mylar 04/04/08
[by-pass stream feed] - Replace separation roller pressure spring 04/04/08
[bridge unit exit jams -paper exit to internal tray] - junction gate mispositioned - gate actuator should be 04/04/08
in white holder
[Z folding from LCT] - replace LCT feed and relay clutch 04/04/08
[driver install] - assist in driver download and installation 04/04/08
[network installation assistance] - assisted with software install run setup.exe 04/04/08
[SC101] - dip switch on IO PCB set incorrectly - dip switch 1 on for 35 CPM machine, off for 45 CPM 04/04/08
machine
[SC101] - high voltage PCB defective 04/04/08
[SC101] - replace BICU board 04/04/08
[SC101] - replace enhanced image kit (HDD) 04/04/08
[SC101] - replace exposure lamp 04/04/08
[SC101] - replace exposure lamp - refer to TSB - 31 04/04/08
[SC101] - replace harness between SBU and SIB 04/04/08
[SC101] - replace lamp stabilizer 04/04/08
[SC101] - replace PSU 04/04/08
[SC101] - replace scanner interface PCB (scanner control pcb) 04/04/08
[SC101] - reset SBU, SIB and BICU connections 04/04/08
[SC101] - SBU defective 04/04/08
[SC120] - scanner drive motor defective 04/04/08
[SC120] - scanner home position sensor connector defective 04/04/08
reflash printer firmware 04/04/08
[SC304] - clean development roller 04/04/08
[SC304] - confirm SP 2005 1-5 is set correctly 04/04/08
[SC304] - reloaded firmware and NVRAM clear 04/04/08
[SC320] - polygon motor defective 04/04/08
[SC320] - replace DC power supply 04/04/08
[SC320] - replace laser unit assembly 04/04/08
[SC321] - BICU PCB defective 04/04/08
[SC321] - increase printer memory for print controller 04/04/08
[SC321] - poor connection of the printer controller 04/04/08
[SC321] - replace polygon mirror motor 04/04/08
[SC321] - replace polygon motor - AX060148 04/04/08
Solution Text Updated
[SC322] - LD unit defective 04/04/08
[SC322] - replace BICU board 04/04/08
[SC322] - replace LD unit assembly (Aficio 340/350 - A2337301, Aficio 450 - 2327301) 04/04/08
[SC322] - TSB # 10 R - raise the right hand side of the LD unit assembly appox 1 mm Perform laser pitch 04/04/08
adjustment.
[SC326] - perform laser beam pitch adjustment page 6-18 FSM 04/04/08
[SC326] - poor connection between laser sync detector PCB and LD unit 04/04/08
[SC326] - TSB # 10 R - raise the right hand side of the LD unit assembly appox 1 mm Perform laser pitch 04/04/08
adjustment.
[SC329] - BICU PCB defective 04/04/08
[SC329] - disassembly LDDR and hand turn motor to raise the plunger 04/04/08
[SC329] - LD unit movement blocked - check connector routing 04/04/08
[SC329] - perform SP 2-109 - 3 and 4 - after clearing or replacing NVRAM 04/04/08
[SC329] - perform SP2-109-1 thru 4 - after replacing LD unit or clearing or replacing NVRAM 04/04/08
[SC329] - replace DC power supply 04/04/08
[SC329] - replace engine nvram 04/04/08
[SC329] - replace LD unit 04/04/08
[SC329] - replace SIB 04/04/08
[SC329] - replaced LD unit, BICU and LD unit ribbon cable as set 04/04/08
[SC329] - reseat connections on LDDR PCB 04/04/08
[SC329] - reset all connectors on IOB PCB 04/04/08
SP 2-109-8 beam pitch data reset 04/04/08
[SC350-1] - CRAM memory 04/04/08
[SC350-1] - defective ID sensor 04/04/08
[SC350-1] - replace drum ground bearing. 04/04/08
[SC350-1] - replace toner and developer 04/04/08
[SC350-2] - defective ID sensor 04/04/08
[SC350-4] - replace drum 04/04/08
[SC360] - BICU PCB defective 04/04/08
[SC360] - ensure HDD jumper set for master 04/04/08
[SC360] - poor connection between HDD and HDD controller PCB 04/04/08
[SC360] - replace hard disk drive 04/04/08
SP 4 911- 6 bad sector reset and then format with SP4 911-2 04/04/08
[SC361] - replace hard disk drive 04/04/08
[SC362] - a232 firmware loaded on A284 series 04/04/08
Solution Text Updated
[SC362] - replace HDD 04/04/08
[SC391] - clean development roller bias connections 04/04/08
[SC391] - Replace HDD 04/04/08
[SC391] - replace IOB 04/04/08
[SC391] - replace PSU 04/04/08
[SC401-1] - replace transfer belt lift clutch 04/04/08
[SC401-2] - high voltage PCB defective 04/04/08
[SC401-2] - replace transfer position clutch 04/04/08
sc403= replace transfer belt posistion clutch 04/04/08
[SC405] - gear that drives transfer position clutch installed backwards 04/04/08
[SC405] - replace transfer belt position sensor 04/04/08
[SC490] - replace fuse 5 on power supply - make voltage check at each end of fuse 5 terminals, fuse may 04/04/08
look good
cooling fan not working, rear center of machine 04/04/08
[SC501-2] - replace IOB 04/04/08
[SC510-2] - paper end sensor 04/04/08
[SC542] - incorrect wiring of AC wires - terminal 1 white wires should be paired and middle terminal 04/04/08
should have blue wire paired.
[SC542] - replace fuser unit 04/04/08
[SC542] - reseat CN203 on IOB PCB 04/04/08
[SC542] - reset code - enter service mode the turn copier off/on 04/04/08
replace power supply PCB 04/04/08
[SC546] - poor connection at fusing unit 04/04/08
[SC546] - Replace BICU 04/04/08
[SC548] - follow A level code reset procedure 04/04/08
check for 5V short in DF harness 04/04/08
[SC620-1] - defective DF main PCB 04/04/08
[SC620-1] - replace DF interface harness 04/04/08
[SC621] - replace finisher main board 04/04/08
[SC623] - replace IOB 04/04/08
[dark display, SC 65 5 35, SC 3 61, SC 9 90] - NVRAM missing from BICU 04/04/08
[dark display, SC 65 5 35, SC 3 61, SC 9 90] - replace BICU board 04/04/08
[SC724] - replace stapler unit harness 04/04/08
[SC726] - check shift tray for proper actuation of position sensor 04/04/08
[SC726] - replace shift tray lift motor 04/04/08
Solution Text Updated
[SC726] - SR730 -re- form stack height sensor bracket out 1- 2 mm 04/04/08
[SC900-01] - mech. meter disconnected 04/04/08
[SC900-01] - mechanical total counter defective 04/04/08
[SC900-01] - poor connection on IOB - CN 219 04/04/08
[SC955 memory setting error] - replace enhanced image kit 04/04/08
[SC980] - replace HDD 04/04/08
[SC981] - poor connection between BICU and MSU (HDD controller) 04/04/08
[SC990] - re load copier firmware 04/04/08
[SC990] - replace BICU 04/04/08
[SC990] - replace power supply 04/04/08
[user code setup] - user tools, system, Key OP, mgmt setting or user code manage 04/04/08
[SR 7 50 poorly stapled or jogged sets] - inspect stacking flaps pn vfb46825 for proper position 04/04/08
[SR 7 50 shift tray paper capacity - new spec chart] - see page 10-1 in SR 750 FSM 04/04/08
[wrinkled copies when making booklets] - clean the folding rollers 04/04/08

[ADF original table keeps rising and falling] - DF main board 04/04/08

[ADF original table keeps rising and falling] - refer to TSB 040 for replacment of sensor bracket and 04/04/08
harness
adjust adf front frame - binding table 04/04/08

[DF motor running too fast] - replace df exit sensor 04/04/08


[misfeeding] - transport belt roller shaft becomes loose in roller - replace roller B3011436 04/04/08
[varying registration from DF only] - ADF main board 04/04/08
[varying registration from DF only] - replace D F registration sensor 04/04/08
[varying registration from DF only] - replace transport belt 04/04/08
clean df registration sensor & patch 04/04/08
[image shifted mixed size only] - upgrade DF main board rom 04/04/08
[duplex margin shift] - user tools - copier - edit - auto margin adjust for duplex - set to 0 04/04/08
[original get caught under left scale] - install new scale - TSB #20R. Part #A2931793 04/04/08
[copies jam in mixed size mode] - paper loaded incorrectly in tray 04/04/08
[add toner condition constant displayed] - front door safety switch stuck - not seeing door open 04/04/08
[constant add toner and overtoning after toner end condition] - perform RAM clear 04/04/08
[constant add toner and overtoning after toner end condition] - please hotline call ask tech to send in 04/04/08
tech alert
Solution Text Updated
[add toner condition constant displayed] - replace drb pcb (drives toner supply clutch) 04/04/08
[constant add toner and overtoning after toner end condition] - replace drb pcb (drives toner supply 04/04/08
clutch)
[constant add toner and overtoning after toner end condition] - replace id sensor 04/04/08
[constant add toner and overtoning after toner end condition] - replace toner bottle holder assembly 04/04/08

[constant add toner and overtoning after toner end condition] - replace toner density sensor 04/04/08
[constant add toner and overtoning after toner end condition] - replace toner end sensor 04/04/08
[constant add toner and overtoning after toner end condition] - replace toner supply clutch-staying on 04/04/08
mechanically
[constant add toner and overtoning after toner end condition] - shake toner before installation 04/04/08
replace td sensor 04/04/08
[no APS off the glass - displays cannot detect original] - replace BICU 04/04/08
[machine popping circuit breaker] - repair pinched wire in fusing lamp harness in fuser 04/04/08
[door open indicator is on] - power supply unit 04/04/08
[door open indicator is on] - reseat connector 308 on bicu board - also check sw 3 and 5 04/04/08
[locks up when making 64 or more sets of 4 originals] - clear ram 04/04/08

[copying is displayed] - check for paper stuck inside one of the tray connectors where they interface with 04/04/08
the machine
[copying is displayed] - reseat drum unit 04/04/08
replace nvram 04/04/08
[dead machine] - BICU PCB defective 04/04/08
[dead machine] - cn 157 on CNB PCB and cn 205 on OIB PCB were reversed, put cn in correct location 04/04/08
fixed problem
[dead machine] - I D sensor harness pinched 04/04/08
[dead machine] - IOB defective 04/04/08
[dead machine] - pinched wire in external LCT 04/04/08
[dead machine] - pinched wire in paper exit unit 04/04/08
[dead machine] - power supply unit 04/04/08
[dead machine] - PSU defective 04/04/08
[dead machine] - repair pinched wire on optics cooling fan 04/04/08
[dead machine] - replace harness going from power supply to BICU - A2935507 - cn113 on psu to cn301 04/04/08
on BICU
[dead machine] - replace op pannel 04/04/08
[dead machine] - reseat connector CN 3 01 on BICU 04/04/08
Solution Text Updated
[erratic scanner movement] - PSU defective 04/04/08
[firmware download not working] - replace operation panel - sbicu harness cn 303 - cn 414 04/04/08
[firmware download not working] - replace operation panel - sbicu harness cn 303 - cn 414 04/04/08
[no warm up, goes ready immediately] - format HDD 04/04/08
[no warm up, goes ready immediately] - replace BICU 04/04/08
replace HDD 04/04/08

[copy speed too slow - duplex or normal] - reformat hard drive, SP49 11, 2 04/04/08
check copy disable SP mode 5118 set to 0 04/04/08
[NVRAM damaged when removed from BICU board] - refer to technical service bulletin - A292/A293 - 023 04/04/08
NVRAM removal procedure
[no display, red wrench] - check for pinched wire at the paper feed control board - screws around board 04/04/08
possibly pinching wires
[no display, red wrench] - controller interface board 04/04/08

[no display, red wrench] - drum cooling fan harness shorted to dv drive motor 04/04/08

[no display, red wrench] - finisher jogger home position sensor shorted 04/04/08

[no display, red wrench] - HDD defective 04/04/08

[no display, red wrench] - PSU defective 04/04/08

[no display, red wrench] - replace power supply unit 04/04/08

[no display, red wrench] - replace stapler rotation motor 04/04/08

[no display, red wrench] - tandem tray front end fence solenoid harness shorted 04/04/08

replace HDD 04/04/08

replace power supply unit 04/04/08

replaced lens block (SBU) 04/04/08

[operation panel blanks when start key is pressed] - replace BICU 04/04/08

[displays tray 4 - there is no tray 4] - paper feed board 04/04/08


Solution Text Updated
[metric sizes indicated for tray 2] - set SP 5131 to 1 - paper size type selection 04/04/08
[operation panel display dark, cannot adjust] - replace LCD - A2935215 04/04/08

[operation panel display dark, cannot adjust] - replace operation panel assembly - A2931412 04/04/08

[operation switch does not turn off machine] - bad printer controller 04/04/08

check/replace BICU board 04/04/08

[please wait 1 minute, never goes ready] - replace power supply 04/04/08
[reconditioning displayed] - cleaning interval, is displayed if SP2-506 is set to yes. 04/04/08
[remove originals from glass indicated] - clean or replace width sensor 04/04/08

[remove originals from glass indicated] - df position sensor 04/04/08

[remove originals from glass indicated] - Lens cover screws too long 04/04/08

[remove originals from glass indicated] - replace IOB 04/04/08

[stamp data - not legible or accessible] - replace BICU 04/04/08


C/M-1-9-9-3-C/S 5x - enter 04/04/08
touch screen calibration = C/M - 1-9-9-3 C/S 5x - enter 04/04/08
[2 hole punch indicated with 3 hole punch installed] - make sure switch 1 of dip switch 100 on the punch 04/04/08
drive board is set to on when a 3 hole punch unit is installed
[2 hole punch indicated with 3 hole punch installed] - reseat punch unit connectors 04/04/08

[cannot staple left lead edge corner, only right] - stapler drive belt tension 04/04/08

[cannot staple left lead edge corner, only right] - user tools, copy features, input output, set staple 04/04/08
position to bottom staple
[S R 7 50 cover on wrong side of booklets] - the sr750 will make booklets with covers only from originals 04/04/08
with 1 page per side.
[erratic finisher operation - any finisher] - make sure correct finisher is installed - A697(SR730) does not 04/04/08
work with the A292/A293 machines
[erratic finisher operation - any finisher] - poor connection within finisher side receptacle plug - Int. 04/04/08
harness #B3125351
[improper stapling of sets - check finisher type] - make sure correct finisher is installed - A697(SR730) 04/04/08
does not work with the A292/A293 machines
[S R 7 50 jams at the entrance] - reform finisher entrance guides 04/04/08
Solution Text Updated
[finisher not recognized by machine (sort mode is selectable)] - poor connection within finisher side 04/04/08
receptacle plug - Int. harness #B3125351
[S R 7 50 finisher, shifts first copy of every set] - normal operation 04/04/08
[S R 7 50 letter R only, jams in booklet mode] - paper size sensor - VFG58408 04/04/08
[R1 and R3 jams] - replace finisher main PCB 04/04/08
[R1 and R3 jams] - Replace shift tray exit sensor 04/04/08
[R1 jam code a power up] - please refer to jam codes 04/04/08
[S R 7 40 R1 and R3 at power up] - replace stack feed out motor 04/04/08
[Jam when stapling r1 - r 6] - replace one way gear p/n AB030522 04/04/08
[SR 7 50 loud banging noise] - broken gear - #VFB37497 04/04/08
[S R 7 50, noise when folding] - check gear VFB37407, may be broken 04/04/08
[S R 7 50 folding legal copies] - finisher must have special legal roms, firmware must be 3.18 only - go 04/04/08
through marketing or just see Brian ONeill
[S R 7 50 shift tray paper capacity - see new spec chart] - see page 10-1 in SR 750 FSM 04/04/08

[S R 7 50 stapler types] - Staple types, type J for normal staplers, type E for saddle stitch 04/04/08
[Jam in stack feed out tray] - finisher shift tray exit sensor 04/04/08
[Jam in stack feed out tray] - replace finisher main board 04/04/08
[staple position grayed out] - user tools, copy features, input/output - select bottom staple position 04/04/08

[background] - check or replace cable between LDDR and BICU 04/04/08


[background] - confirm supplies are correct-type15 developer 510 5D toner 04/04/08
[background] - cram 04/04/08
[background] - early drum failure A2949510 under investigation 04/04/08
[overtoning] - replace toner supply clutch-staying on mechanically 04/04/08
[black copies] - mirror out of position 04/04/08
[black copies - internal patterns OK] - BICU PCB defective 04/04/08
[black copies - internal patterns OK] - scanner unit mirror has chip in it 04/04/08
[void areas on image] - seal in laser unit blocking image path 04/04/08
dv bias and drum ground leads inproperly swapped by tech 04/04/08
[out of focus, operators side only] - Adjust SBU position 04/04/08
[development unit - developer spill] - development bias control board 04/04/08
[SMC data printouts not legible - diagonal white banding] - Install J level firmware or higher 04/04/08
[SMC data printouts not legible - diagonal white banding] - load 11 by 8.5 paper - problem will occur if 04/04/08
letter R (8.5 by 11R) is the only paper loaded
Solution Text Updated
[SMC data printouts not legible - diagonal white banding] - ram clear 04/04/08
[mirror image when duplexing] - BICU PCB defective 04/04/08
[digitized copies] - HDD defective 04/04/08
[digitized copies] - mirror out of position - adjust mirror retaining spring 04/04/08
[digitized copies] - replace LD harness - harness cn307 on BICU to cn 401 on LD unit 04/04/08
[image shift - when hole punched selected] - adjust S P 1001 and 4010 to minimize shift 04/04/08
[1 to 2 duplex second side image shifted] - Set user tools / copy features / page format / auto margin 04/04/08
adjust
[image shift - duplex] - turn off duplex margin shift in user tools 04/04/08
[light image - under toned] - activate enhance density mode - sp5971-2 and 3 - see firmware release note 04/04/08
for explanation of SP (E level, version 3.5.1)
[light image - insufficient transfer] - IOB defective 04/04/08
[light image - undertoned] - replace developer unit 04/04/08
[light image - undertoned] - replace development bias power pack 04/04/08
[light image - undertoned] - toner hopper assembly 04/04/08
[light image - undertoned] - upgrade firmware to level E or higher - ver 3.5.1 or higher, see TSB 3 04/04/08
[light image - undertoned] - wrong supplies 04/04/08
[black lines - lead/trail edge] - adjust scanner home position sensor 04/04/08
[black lines - lead/trail edge] - charge corona cleaner not in home position 04/04/08
[black lines - lead/trail edge] - replace BICU 04/04/08
[black lines - lead/trail edge] - replace SBU 04/04/08
[black lines - lead/trail edge] - scanner unit mirror has chip in it 04/04/08
[line on lead edge of print using shrink and center only] - adjust using S P 4 010 04/04/08
[black lines - op to non op 1/8 inch thick] - replace BICU 04/04/08
[black lines - op to non op 1/8 inch thick] - replace HDD 04/04/08
[universal paper tray side guides coming loose] - instruct customer on proper paper loading 04/04/08
[paper tray 3 will not release] - bottom of copier frame bent 04/04/08
[DLT option hits fan when installed] - new bracket available - B0651200 - TSB 064 04/04/08
suggest tsb b064/65 - 47 04/04/08
[dog ear outputs - only face down copies] - inspect reverse guide plate for burrs -new plate A2294477 04/04/08

[dog ear outputs - tab stock jams] - wrong tab stock used, using 20 tab set - only 5,8 or 12 tab sets can be 04/04/08
used
reform paper lift tray-bowed in the middle 04/04/08
[noise - toner recycling assembly] - replace or clean toner recycling unit 04/04/08
Solution Text Updated
[scanner slams to the right, damages optics] - adjust scanner motor belt tension 04/04/08
[scanner slams to the right, damages optics] - field fix - rotate shaft 180 d then resecure with new type 04/04/08
screws
[scanner slams to the right, damages optics] - inspect scanner drive pully screws - AB030657, if old screw 04/04/08
is there, replace with this new screw
[scanner slams to the right, damages optics] - refer to technical service bulletin A292/A293 034 for 04/04/08
scanner slamming and sc124
[cleaning brush coming apart] - replace cleaning brush 04/04/08
[scanner slams to the right, damages optics] - replace MCU pcb - new part #A2935180 04/04/08
[toner - hopper breaking at support screw] - request additional data -- under investigation 04/04/08
[transfer roller - cleaning roller flips] - SP mode 2964 to 1/on 04/04/08
[scanner slams to the right, damages optics] - tighten first mirror holding spring 04/04/08
[toner - recycling unit clogged] - refer to TSB 042 for gear replacement and sensor position 04/04/08
[toner - recycling unit clogged] - replace toner recycling pump 04/04/08
[application software does not print / print issues] - assisted with application features 04/04/08
reset key operatoor code with sp mode 7-810 04/04/08
reset key operator code with sp mode 7-810 04/04/08
[Z fold - registration roller] - replace registration drive gear 04/04/08
[Dog Ears] - inspect inverter unit 04/04/08
[SP7-504-003] - replace paper feed control PCB 04/04/08
Paper feed unit 04/04/08
replace relay clutch 04/04/08
replace 1st vertical transport clutch 04/04/08
[SP7-504-13] - registration guide mylar blocking paper path 04/04/08
[SP7-504-16] - repair or replace duplex inverter gate 04/04/08
[SP7-504-19] - replace duplex entrance sensor harness pinched by entrance sensor bracket 04/04/08
Replace broken Duplex Transport sensor 1 04/04/08
[SP7-504-22] - inspect inverter junction gate - loose or cut 04/04/08
[SP7-504-23] - replace duplex feed clutch 04/04/08
[SP7-504-23] - replace exit sensor 04/04/08
[SP7-504-26] - replace anti-static brush 04/04/08
[SP7-504-29] - SR740 - second stack feed out arm missing - 2 feed out arms should be on feed out belt 04/04/08

[SP7-504-57] - check position of RT 37 feed motor dip switch - TSB A698 - 004. 04/04/08
Solution Text Updated
[SP7-504 - jam code 57 - LCT relay sensor actuated] - check position of RT 37 feed motor dip switch - TSB 04/04/08
A698 - 004.
[SP7-504-62] - paper feed clutch 04/04/08
[SP7-504-62] - replace relay sensor 04/04/08
[SP7-504-66] - fusing duplex motor defective 04/04/08
[SP7-504-66] - replace shift tray exit sensor 04/04/08
[SP7-504-125 SR860] - check LCT tray down sensor 04/04/08
[SP7-504-125 SR860] - replace feed drive gear - AB030667 04/04/08
[SP7-504-125 SR860] - replace gear - part #AB030667 04/04/08
[SP7-504-125 SR860] - replace relay clutch 04/04/08
[SP7-504-125 SR860] - replace tray 1 feed unit 04/04/08
[Jam Duplex] - replace duplex feed clutch 04/04/08
[jam - duplex feed out] - replace paper 04/04/08
[exit jams] - replace first exit sensor 04/04/08
[bypass copying, first page is blank then the rest are okay] - reload with latest firmware 04/04/08
[set first paper tray indicated] - paper in tray interlock plug connector 04/04/08
[set first paper tray indicated] - screw loose on right side rail - rear connector not seating correctly 04/04/08

[internal tandem tray, right side stuck in machine] - lift right tandem tray over front right frame - tray gets 04/04/08
stuck behind frame
[RT 37 feed in jams - see TSB A698 003 and 004] - LCT bottom lift plate not level 04/04/08
[RT 37 feed in jams - see TSB A698 003 and 004] - replace LCT feed motor 04/04/08
[RT 37 feed in jams - see TSB A698 003 and 004] - set RT37 feed motor dip switch to 288.3 rpms - 270 04/04/08
rpms when installed on the A229, TSB A698 - 004
[RT 37 drives all the way down when out of paper] - paper position sensor 04/04/08
[left tray moves to right with paper in right tray] - install tandam tray modification TSB A292-027 04/04/08

[legal size cannot be programmed after L G kit install] - firmware must be 3.1, level c or higher - adjust 04/04/08
using SP5-019.
[legal size cannot be programmed after L G kit install] - replace LCT feed motor 04/04/08
[tandem tray enhancement kit pn breakdown] - Tandem tray enhancement kit part numbers - Kit 04/04/08
#A2939800 or Individual part Numbers are Rom - A2935136, Cover - A2936739
[right tandem tray not lowering correctly - too slow] - clean or replace damper - A2486701 (this regulates 04/04/08
drop speed when right tray removed)
[right tandem tray not lowering correctly - too slow] - clean right drive shaft and bushings - 50530223 04/04/08
(bushings), A2486687(drive shaft)
[network installation assistance] - assisted with software install run setup.exe 04/04/08
Solution Text Updated
[no print from computer / print issues] - assist with general network printing issues 04/04/08
[data light blinks but page does not print, config page print] - user code management is on for printer but 04/04/08
do not use user code to print or used invalid user code
[Error 30724 tray 3 can not be used] - reseat LCT connector 04/04/08
[SC101] - BICU PCB defective 04/04/08
[SC101] - check mirrors for damage and proper positioning 04/04/08
[SC101] - dirty white plate 04/04/08
[SC101] - fuse 1 03 open 04/04/08
[SC101] - lamp regulator defective 04/04/08
[SC101] - refer to tsb 034 04/04/08
[SC101] - SBU harness 04/04/08
replace MCU pcb 04/04/08
[SC121] - inspect scanner HP sensor, may be damaged or shorted to frame near HP sensor 04/04/08
[SC124] - adjust scanner motor belt tension 04/04/08
[SC124] - inspect scanner drive pully screws - AB030657, if old screw is there, replace with this new screw 04/04/08

[SC124] - install line filter 04/04/08


[SC124] - MCU defective - new style MCU board - # A2935180 - See TSB 034 04/04/08
[SC124] - PSU defective 04/04/08
[SC124] - scanner drive motor defective 04/04/08
[SC125] - MCU defective - new style MCU board - # A2935180 - See TSB 034 04/04/08
replace MCU pcb 04/04/08
reset front pulley set screw 04/04/08
[SC127] - MCU defective - new style MCU board - # A2935180 - See TSB 034 04/04/08
[SC129] - PSU defective 04/04/08
[SC130] - BICU PCB defective 04/04/08
[SC130] - SBU defective 04/04/08
[SC2002] - replace the ram dimm 04/04/08
[SC301] - charge power pack 04/04/08
[SC301] - replace charge corona assembly 04/04/08
[SC302] - charge power pack 04/04/08
[SC303] - charge power pack 04/04/08
[SC303] - corona wire in drum connector 04/04/08
[SC312] - poor connection between drum unit and I O board 04/04/08
[SC322] - laser sync detector PCB defective 04/04/08
Solution Text Updated
[SC322] - LD unit defective 04/04/08
[SC322] - replace cn 307 ribbon cable on bicu 04/04/08
(SC322) - Front door switches 04/04/08
replace polygon mirror motor 04/04/08
replaced LD Unit 04/04/08
replaced lase sync detect board 04/04/08
[SC330] - perform SP 2 109 3 and 2 109 4 04/04/08
[SC332] - NVRAM defective 04/04/08
replace LD unit 04/04/08
[SC335] - polygon motor driver failure 04/04/08
[SC335] - poor cable connection to the polygonal mirror motor driver 04/04/08
[SC337] - BICU PCB defective 04/04/08
[SC337] - Install K level firmware or higher 04/04/08
[SC337] - polygon motor defective 04/04/08
[SC337] - polygon motor driver failure 04/04/08
[SC337] - poor cable connection to the polygonal mirror motor driver 04/04/08
[SC337] - refer to technical service bulletin A292/A293 - 022 04/04/08
[S C 3 37 polygonal mirror motor error 3] - BICU PCB defective 04/04/08
[SC342] - poor connection between TD sensor and I/O PCB 04/04/08
REPLACED TONER SENSOR 04/04/08
replace td sensor 04/04/08
[SC345] - check development roller ball bearing - possibly seized up 04/04/08
[SC345] - development power pack defective 04/04/08
[SC345] - I O board bracket grounded to fly wheel, should be grounded to harness guide - A2295865 04/04/08

[SC345] - poor connection between bias terminal and power pack 04/04/08
[SC345] - replace front door safety switches 04/04/08
[SC353-4] - charge or development power pack defective 04/04/08
[SC353-4] - replace drum and developer as set 04/04/08
[SC362] - BICU PCB defective 04/04/08
[SC366] - HDD defective 04/04/08
[SC366] - NVRAM defective 04/04/08
[SC370] - firmware defective - reload firmware 04/04/08
[SC372] - BICU PCB defective 04/04/08
Solution Text Updated
[SC380] - HDD defective 04/04/08
[SC386] - BICU PCB defective 04/04/08
[SC386] - printer controller defective 04/04/08
[SC386] - reformat hard drive, SP49 11, 2 04/04/08
[SC400] - poor connection between transfer terminal and power pack 04/04/08
[SC401] - drum drive belt loose 04/04/08
[SC401] - poor connection between transfer terminal and power pack 04/04/08
[SC401] - replace transfer unit assembly 04/04/08
[SC441] - development motor 04/04/08
replace developer unit 04/04/08
[SC493] - exhaust fan motor defective 04/04/08
[SC495] - refer to tsb 41 and 42 04/04/08
[SC495] - replace air pump motor - A2933621, the rubber membrane cracks, especially in high volume 04/04/08
environments
[SC495] - replace coil drive belt - AA043415 04/04/08
[SC495] - replace toner recycle sensor 04/04/08
[SC495] - replace toner recycling drive pulley - 50t (AB030720) 04/04/08
SC 495, Replace air pump motor. 04/04/08
[SC496] - toner collection bottle missing 04/04/08
[SC501] - clean or replace damper - A2486701 (this regulates drop speed when right tray removed) 04/04/08

[SC501] - lift sensor defective 04/04/08


[SC501] - non op side fence solenoid bracket bent 04/04/08
[SC501] - reform right tandem tray side fence 04/04/08
[SC501] - tray lift motor defective 04/04/08
remove paper from pick up roller solenoid 04/04/08
[various codes, SC502, 503, 493, 494, 505 at same meter count] - ADF position sensor harness shorting 04/04/08
out to frame - Harness#B3015381, shorts out near sensor
[various codes, SC502, 503, 493, 494, 505 at same meter count] - PSU defective 04/04/08

[various codes, SC502, 503, 493, 494, 505 at same meter count] - replace exhaust and fuser fans 04/04/08

[various codes, SC502, 503, 493, 494, 505 at same meter count] - upgrade firmware 04/04/08

[various codes, S C 502,503, 493,494,505 at same meter count] - refer to tsb a292/a293/b098 - 038 04/04/08
Solution Text Updated
[various codes, S C 502,503, 493,494,505 at same meter count] - replace polygon mirror motor 04/04/08

[SC503] - lift sensor defective 04/04/08


[SC505] - tray lift motor defective 04/04/08
[SC510] - lower front door safety switch bracket or actuator 04/04/08
[SC510] - lower front door safety switch defective 04/04/08
[SC510] - paper feed motor 04/04/08
[SC515] - rear fence drive motor defective 04/04/08
[SC521] - replace bicu board 04/04/08
[SC521] - replaced jogger home position switch P/N AW020056 04/04/08
check/replace front door safety switch 2 04/04/08
[SC541] - fusing thermistor defective 04/04/08
[SC541] - replace IOB 04/04/08
[SC541] - replace PSU 04/04/08
[SC541] - replaced AC main harness 04/04/08
[SC542] - BICU PCB defective 04/04/08
[SC542] - fusing thermofuse 04/04/08
[SC542] - fusing unit, poor connection 04/04/08
[SC542] - incorrect hot roller installed 04/04/08
[SC542] - PSU defective 04/04/08
[SC543] - fusing thermistor defective 04/04/08
[SC543] - replace power supply unit. 04/04/08
[SC544] - BICU PCB defective 04/04/08
[SC544] - fuser harness connector on frame side has poor contact 04/04/08
[SC545 fusing overheat error 2] - fusing thermistor out of position 04/04/08
[SC546] - fusing thermistor, poor connection 04/04/08
[SC546] - replace PSU 04/04/08
[SC546 fusing ready temperature malfunction] - replace PSU 04/04/08
[SC601] - BICU PCB defective 04/04/08
[SC601] - R T 37 lower limit sensor harness shorted 04/04/08
[SC620] - noise on the interface cable 04/04/08
[SC625] - finisher main control PCB 04/04/08
[SC625] - inspect stapler harness - may be shorting to frame, check harness about 4 inches from stapler 04/04/08
assembly
[SC625] - replace stapler harness 04/04/08
Solution Text Updated
[SC626] - inspect stapler harness - may be shorting to frame, check harness about 4 inches from stapler 04/04/08
assembly
[SC703] - BICU PCB defective 04/04/08
check/ replace transport motor 04/04/08
[SC704] - feed out motor defective 04/04/08
[SC705] - bottom plate HP sensor defective 04/04/08
[SC705] - bottom plate position sensor defective 04/04/08
[SC727] - stapler rotation motor defective 04/04/08
[SC729] - punch motor defective 04/04/08
[SC730] - stapler unit home position sensor 04/04/08
[SC738] - finisher main control PCB 04/04/08
[SC738] - stack height sensor defective 04/04/08
replace shift tray lift motor 04/04/08
[SC740] - replace finisher transport roller motor 04/04/08
[SC740] - see service bulletin A 763 001 04/04/08
[SC740-01] - clean grease off shutter lift cam 04/04/08
[SC740-05] - replace stapler unit 04/04/08
[SC740-06] - replace folder plate - bent 04/04/08
[SC740-07] - replace tray lift motor and finisher main board as a set 04/04/08
[SC740-07] - shift tray upper limit switch 04/04/08
[SC740-07] - tray lift motor 04/04/08
replace power supply unit (low amperage 12VDC line) 04/04/08
[SC900] - NVRAM defective 04/04/08
[SC900] - replace IOB PCB 04/04/08
[SC970] - MCU software defective 04/04/08
[SC970] - pinched wire in external LCT 04/04/08
tightened scanner motor drive belt tension 04/04/08
[SC980] - HDD defective 04/04/08
[SC984] - BICU PCB defective 04/04/08
[SC984] - firmware defective - reload firmware 04/04/08
[SC984] - HDD defective 04/04/08
[SC990 software performance error] - clear ram 04/04/08
[SC990] - clear ram 04/04/08
[SC990] - firmware defective - reload firmware 04/04/08
Solution Text Updated
[SC990] - Install J level firmware or higher 04/04/08
[SC990] - lct harness rubbing on lct motor 04/04/08
[SC990] - reset system settings and copy feartures 04/04/08
[SR 85 - jams at exit] - out feed sensor defective or out of adjustment 04/04/08
[CF 85 - jams or double feeds] - clean or replace the paper separation pad 04/04/08
[CF 85 - jams or double feeds] - paper out of specification 04/04/08
[CF 85 - covers fed out of sequence] - refer to TSB SR85 12 04/04/08
[CF 85 - feeds out of time] - install cover feeder firmware - to be posted on website and check tsb to be 04/04/08
issued shortly (4/30/03)
[SR 85 - dead] - stacker motor assembly 04/04/08
[SR 85 - deformed staples] - lube stapler hammer 04/04/08
[SR 85 - deformed staples] - refer to TSB 015 for the SR 85 04/04/08
[SR 85 - deformed staples] - refer to TSB SR 85 001 deformed or jammed staples 04/04/08
[SR 85 - erratic stapler operation] - refer to TSB SR 85 001 deformed or jammed staples 04/04/08
[finisher displays tray full with SR85] - is rom for SR85 installed in finisher 04/04/08

[finisher displays tray full with SR85] - Turn on SR85 before the copier 04/04/08

[SR 85 - set is incorrectly folded] - SR 85 sheet length incorrectly adjusted 04/04/08


[SR 85 - specifications] - max book size 20 pages of 20 lb bond paper 04/04/08
[SR 85 - specifications] - SR 85 can fold 81/2x11, 81/2x14 and 11x17 04/04/08
[SR 85 - specifications] - SR 85 max number of sheets to fold is 20 04/04/08
[TR 85 - jams at entrance] - check the infeed switch page 3.14.1 04/04/08
[TR 85 - jams at entrance] - TR 85 harness miss wired, john, don and brain have the diagram showing 04/04/08
what is wrong
[TR 85 - jams at entrance] - TR85 main board 04/04/08
[TR 85 - jams at entrance] - TR85 signal cable damaged or bad connection 04/04/08
[cannot adjust motor speeds] - replace ADF main board per TSB 018 04/04/08
[remove originals from glass] - NVRAM defective 04/04/08
[remove originals from glass] - original length sensor 04/04/08
[DF jams] - DF exit motor 04/04/08
clean adf length sensor encoder wheel drive shaft and bushings 04/04/08
[original get caught under left scale] - replace left scale 04/04/08
[DF jams] - perform SP 6016, motor speed adjustment 04/04/08
[DF jams] - replace ADF main board per TSB 018 04/04/08
Solution Text Updated
[SP7-505-004] - perform NVRAM clear 04/04/08
[DF jams] - Replace DF Main board 04/04/08
[SP7-905-006] - Replace transport roller gear B3513351, press fitted gear slips on shaft 04/04/08
[SP7-905-003] - transport drive gears 04/04/08
[DF jams] - transport roller gear breaks 04/04/08
[DF varying registration] - DF main board 04/04/08
[DF varying registration] - perform SP 6016, motor speed adjustment 04/04/08
[DF varying registration] - replace ADF main board per TSB 018 04/04/08
[varying lead edge registration] - replace ADF main board per TSB 018 04/04/08
Varying Registration on Duplex only - Reg motor belt tension 04/04/08
[DF registration off] - user tools, copier, edit, set 1 to2 auto margins to 0 on page 1 of 2 04/04/08
[lead edge registration through DF off] - adjust using SP 6-006-2 04/04/08
adjust original buckle as per pg 3-147 SM 04/04/08
[operation panel - no display] - replace operation panel 04/04/08
[operation panel - no display] - set SP 2506 to 2 04/04/08
[operation panel - no display] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[SP2207-2 runs for only 2 seconds at start up] - check DV unit connector. top connector not pushed in 04/04/08

[copier stops with jobs of 64 set of 4 or 128 sets of 2] - upgrade firmware to version 8.3 for A294 / A295 04/04/08
and A294 ll / A295 ll
[tandam mode the slave machine miss prints on tabs, slip she] - upgrade firmware to version 8.3 for A294 04/04/08
/ A295 and A294 ll / A295 ll
[copier stops and displays storing or copying] - charge corona assembly 04/04/08
[copier stops and displays storing or copying] - fusing harness machine side 04/04/08
[copier stops and sometimes cycles during copy job] - set SP 2506 to 2 04/04/08
[copier stops and displays storing or copying] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08

[copier stops and sometimes cycles during copy job] - upgrade firmware to latest level 04/04/08
[CSS problem RDS system] - turn off SP 5-816-1 04/04/08
[dead machine] - 24 volt line shorted 04/04/08
[dead machine] - 5 volt line shorted 04/04/08
[dead machine, wrench, no display] - B2 guide plate solenoid wiring harness shorted to frame 04/04/08
[dead machine] - BCU defective 04/04/08
[dead machine after resetting jam] - BCU defective 04/04/08
[dead machine] - check for pinched wires on the operators side of the fusing unit 04/04/08
Solution Text Updated
[dead machine, wrench, no display] - duplex clutch wire pinched 04/04/08
[dead machine] - main switch 04/04/08
[dead machine, wrench, no display] - most 24 volt items if shorted to frame 04/04/08
[dead machine] - pinched wires on the SICU 04/04/08
[dead machine after resetting jam] - power supply unit 04/04/08
[dead machine] - PSU defective 04/04/08
[dead machine, wrench, no display] - relay clutch harness pinched 04/04/08
[dead machine] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[dead machine after resetting jam] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[dead machine] - tray hieght sensor shorted to frame 04/04/08
[dead machine] - wall voltage and or noise problem 04/04/08
copier turns off then on losing job and causing jam, P C U assembly - replace complete pcu assembly 04/04/08

[doc server will not access book and magazine mode] - set memory allocation to copier in user tools. doc 04/04/08
serv items wil be erased
[erratic operation] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[erratic operation] - upgrade firmware to latest level 04/04/08
Use Boot SD Card - See Details on TSB B070/B071 - 045 04/04/08
[please wait after loading firmware to A294 with TR micropres] - disconnect TR controller, reset function 04/04/08
priority to copier in user tools, reconnect controller
[rom version] - SP 7 801 displays firmware version 04/04/08
[rom version] - upgrade firmware to version 8.3 for A294 / A295 and A294 ll / A295 ll 04/04/08
[tandem tray indicates reset paper tray] - side fence sensor is not prperly activated 04/04/08
[key counter information] - key counter installation is on page 3-28 of SM 04/04/08
[key operator lost key op access code] - key operator access code clear SP 7810 04/04/08
[machine copies at half speed] - loose barrel fuse on the interface board P/N 1107 0719 04/04/08
[copier turns off then on losing job and causing jam] - P C U assembly - replace complete pcu assembly 04/04/08

[copier turns on and off every 15 seconds] - power supply unit 04/04/08
[copier turns on and off every 15 seconds] - printer controller defective 04/04/08
[copier turns on and off every 15 seconds] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08

[operation panel blanks when scanning] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08

[displays europe or japan paper sizes] - set SP 5 131 to 1 04/04/08


Solution Text Updated
[flashing operational panel display] - custom interface board - A2949520, this can be tried if machine 04/04/08
does not have a regular interface installed - TSB - 055.
[flashing operational panel display] - electrical noise 04/04/08
[flashing operational panel display] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
replace IPU board 04/04/08
[power requirements] - 220 volts +/- 10% 20 amp 60 hz 04/04/08
[power requirements] - nema 6 - 20R outlet 04/04/08
[scans originals/ says please wait /no copies produced] - loose wire at CN 609pins 8 and 9, 5 volt drum 04/04/08
set signal
[scans originals/ says please wait /no copies produced] - SICU defective - use part #A2945606, refer to 04/04/08
TSB - 055.
[stamp data gone after HDD reformat] - normal operation/ reload stamp data 04/04/08
[stamp data questions] - refer to page 4-81 in SM for download information 04/04/08
[stamp data cannot be downloaded] - reformat HDD 1 SP 4 911 2 04/04/08
[stamp data cannot be downloaded] - software reset, hold down # and . for 10 seconds 04/04/08
[status indicator not lit] - user tools, system settings, gen features, set to on 04/04/08
[operation panel - touch screen adjustment] - replace operation panel 04/04/08
replace nvram 04/04/08
[false waste toner full display] - adjust sensor bracket closer to actuator 04/04/08
[waste toner full display] - adjust sensor bracket closer to actuator 04/04/08
[waste toner full display] - advised customer to have tech come out to empty bottle. 04/04/08
[false waste toner full display] - burr on coil shaft causing toner backup 04/04/08
[false waste toner full display] - check or reset 2972 or 2973 to 0 - 2972 (sucked toner bottle op. time), 04/04/08
2973 (suction motor op. time) (enhanced,1085/1105 only)
[waste toner full display] - check or set SP 2971 1, 2 and 3 to 0 04/04/08
[false waste toner full display] - check seal on toner bank slider, if damaged, toner will leak onto toner 04/04/08
overflow sensor - slider #A2943290
[false waste toner full display] - check SP 29 71 to determine which bottle is full - left toner collection 04/04/08
bottle or right toner collection bottle(A294II only)
[false waste toner full display] - clean or replace the toner collection coil 04/04/08
[waste toner full display] - clean or replace the toner collection coil 04/04/08
[false waste toner full display] - clean or replace waste toner coil torque limiter 04/04/08
[false waste toner full display] - refer to TSB A294 49 - toner bottle full condition cannot be reset 04/04/08
[false waste toner full display] - replace the toner collection motor 04/04/08
[false waste toner full display] - toner bottle spill 04/04/08
[false waste toner full display] - toner collection bottle seal blocking coil 04/04/08
Solution Text Updated
[false waste toner full display] - toner collection bottle sensor 04/04/08
[toner collection bottle is filled to fast] - charge bias grid power pack 04/04/08
[web counter at 100 percent] - replace web and set SP 1902 - 1 to 0 04/04/08
[web ran out with out display] - replace web and set SP 1902 - 1 to 0 04/04/08
[web counter at 100 percent] - upgrade firmware to version 8.3 for A294 / A295 and A294 ll / A295 ll 04/04/08

[2 hole displayed with 3 hole installed] - on punch PCB set dip switch 1 to on 04/04/08

[constant add staples] - replace staple cartridge type H 04/04/08


[can we punch thick stock or tabs] - turn on SP 6119 04/04/08
[dead no power] - replace finisher main board 04/04/08
[finisher fuse blows with 2 hole punch unit] - refer to TSB A812-001 SC729 punch motor failure 04/04/08

[finisher displays tray full with SR85] - Turn on SR85 before the copier 04/04/08
[hole punched to close to edge] - SP 6113 punch hole position adjustment 04/04/08
[IC 102 on finisher board blown] - replace stapler unit 04/04/08
[R 1 and R 7 jams] - stack feed out belt home position sensor 04/04/08
[R 1 and R 7 jams] - upper limit sensor actuator out of position 04/04/08
[SR 760 R1 Jam] - Replace lower exit sensor 04/04/08
[R7 - R9 jams when cover is opened and closed] - tighten jogger belt tension 04/04/08
[finisher transport motor making noise] - replace motor 04/04/08
[poor front cover sheet positioning] - refer to TSB B302-006 poor front cover positioning 04/04/08
[poor stacking on shift tray] - paper curl 04/04/08
[punch unit causing R jams - chads fill holes up] - replace punch unit 04/04/08
[punch unit causing R jams - chads fill holes up] - replace punch unit with new style - EDP410506 (Punch 04/04/08
Kit - 3 hole), A8127183 (replacement unit only - 3 hole)
[punch questions] - the 2 hole punch is a north american version 04/04/08
[punch questions] - type 850, 3 hole punch, EDP number 410506 04/04/08
[punch waste full display] - empty punch container 04/04/08
[staple cartridge tab breaks] - staple cartridge 410508 EDP 04/04/08
[stapler jams] - replaced stapler unit 04/04/08
[staple position] - SP 6105 staple position adjustment 04/04/08
[4th staple position greyed out] - user tools/ copy features/ display panel 04/04/08
[paper out of position when stapled] - adjust SP 6-120 04/04/08
[stapled jobs poorly jogged] - refer to TSB B302-006 poor front cover positioning 04/04/08
Solution Text Updated
[stapler double staples or continues to staple] - replace stapler cartridge EDP 410508 04/04/08
[stapler double staples or continues to staple] - stapler unit 04/04/08
[staples do not get cut] - replace staple cartridge, EDP 410508 04/04/08
[staples run out while printing and job continues no stapling] - normal operation 04/04/08

[background] - charge bias grid power pack 04/04/08


[background] - clean and check charge unit 04/04/08
[overtoning] - developer 04/04/08
[background] - development unit 04/04/08
[overtoning] - development unit 04/04/08
[background - when using tabs] - do not use coated tabs 04/04/08
[background] - drum 04/04/08
[background] - drum unit assembly 04/04/08
[background] - refer to TSB 042 background 04/04/08
[overtoning] - refer to TSB A294 - 008 04/04/08
[background] - refer to TSB A294-067 for drum issues leading to dirty background 04/04/08
[short drum life causing background] - refer to TSB A294-067 for drum issues leading to dirty background 04/04/08

[background - when using tabs] - use blanks, U S A inc for tabs 04/04/08
[dark copies] - development unit 04/04/08
[black copies] - charge bias grid power pack 04/04/08
[black copies] - charge corona assembly 04/04/08
[black copies] - replace charge corona assembly 04/04/08
[blank image] - charge bias grid power pack 04/04/08
[blank image] - charge corona assembly 04/04/08
[blank image] - LD unit defective 04/04/08
[blank image] - wrong drum installed 04/04/08
[blurry image] - drum 04/04/08
[blurry image - trail edge of copy] - paper curl 04/04/08
[development unit - developer spill] - BCU defective 04/04/08
[development unit - developer spill] - check for developer leak between lower development casing and 04/04/08
side frames of developer unit
[development unit - developer spill] - development unit 04/04/08
[development unit - developer spill] - new style developer unit for 1085/1105 A2943106 as of 11/02 04/04/08
Solution Text Updated
Replaced lower drum unit with new drum 04/04/08
[lines and distortions on internal patterns and reports only] - run paper with 11 inch lead edge 04/04/08
[wavy image] - replace LDDR 04/04/08
[offset image] - hot roller 04/04/08
[offset image] - refer to TSB 043A - toner on the hot roller 04/04/08
[offset image] - refer to TSB A294 - 008 04/04/08
[darker line of print op to non op] - clean or replace timing belts - AA043545, AA043543. 04/04/08
[light image - low image density] - adjust SP2201-1 to 620, 2209 to 650, 2968 to 2 and run process 04/04/08
control
[light image - low image density] - charge bias grid power pack 04/04/08
[light image - low image density] - copy features/genfeatures/orig mode level/set to darker 04/04/08
[light image - low image density] - developer 04/04/08
[light image - low image density] - development unit 04/04/08
[light image - low image density] - drum 04/04/08
[light image - low image density] - drum ground tabs not making contact 04/04/08
[light image - low image density] - ID sensor 04/04/08
[light image - low image density] - refer to TSB 044 recycle coil 04/04/08
[light image - low image density] - refer to TSB A294 - 033, low ID and poor solid fill 04/04/08
[light image - low image density] - replace transfer power pack 04/04/08
[faded copies on legal trail edge] - SBU 04/04/08
[light image - during long runs and in the morning] - set SP 2968 to 2 and run SP 2962 04/04/08
[light image - low image density] - TD sensor 04/04/08
[lines lead to trail] - developer unit 04/04/08
[lines lead to trail] - drum 04/04/08
[lines lead to trail] - hot roller 04/04/08
[lines lead to trail] - LDB defective 04/04/08
[lines lead to trail] - refer to TSB 043A - toner on the hot roller 04/04/08
[lines lead to trail] - refer to TSB A294 50 04/04/08
[lines lead to trail] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[line on lead edge or side from doc serv only] - reformat HDD 1 SP 4 911 2 04/04/08
[lead edge registration off] - adjust SP 1 001 04/04/08
[skewed copy] - paper buckle adjustment SP 1003 04/04/08
[skewed copy] - registration roller 04/04/08
[skewed copies on second side only - when duplexing] - replace duplex transport and feed clutchs 04/04/08
Solution Text Updated
[spots on image] - developer 04/04/08
[spots on image] - hot roller 04/04/08
[spots on image] - inspect entrance duct seal - (A2942108) if seal fails, toner may drop on copy 04/04/08
[spots on image] - new hot roller since 9/00, AE011056 04/04/08
[spots on image] - refer to TSB 044 recycle coil 04/04/08
[spots on image] - refer to TSB A294 - 008 04/04/08
[spots on image] - refer to TSBs 022 and 023 04/04/08
[spots on image] - transfer belt 04/04/08
[fire fly type void areas in solids] - developer 04/04/08
[spots from paper dust] - refer to TSB 044 recycle coil 04/04/08
[corona wire breaks] - charge corona assembly 04/04/08
[corona wire breaks] - charge power pack 04/04/08
[hot roller - premature failure] - change web timing, SP 1902-2 to 26 and 1902-3 to 1.6 04/04/08
[hot roller - premature failure] - install new pressure springs, web cleaning roller and firmware 7.51 or 04/04/08
higher - springs(AA063652), roller (AE040039).
[hot roller - premature failure] - refer to TSBs 022 and 023 04/04/08
[noise - toner bank motor] - drive mechanism loaded down 04/04/08
[noise - fusing unit] - refer to TSB A294 - 006 04/04/08
[toner - bottle cap stuck in machine] - refer to TSB A294 - 009 04/04/08
[toner - bottle cap stuck in machine] - refer to TSB A294-025 - toner bottle cap remains in machine 04/04/08

[toner - bottle cap stuck in machine] - remove, clean and reassemble the cap removal assembly 04/04/08
[toner - bottle will not lock] - wrong toner bottle 850 or 1085 04/04/08
[toner - dusting/spilling] - check for holes in the toner pump motor tubes 04/04/08
[toner - dusting/spilling] - development unit 04/04/08
[toner - dusting/spilling] - new style developer unit for 1085/1105 A2943106 as of 11/02 04/04/08
[toner - dusting/spilling] - refer to TSB A294 - 036, developer seals 04/04/08
[toner - dusting/spilling] - replace or reposition the toner hopper filters 04/04/08
cleaned and lubricated transfer unit solenoid 04/04/08
[oil web unraveling] - check coupled drive gear - A2944171, may be broken 04/04/08
[SR 85 - manual party numbers] - SR 85 self pace kit number 001095 MIU 04/04/08
[need tandam tray drive wire part number] - tandam tray pulley wire is an assembly A2946688 item 19 04/04/08
page 57
Problem selected: machine runs slow, Set "optimum for thick paper" selection in user tools to off 04/04/08
Solution Text Updated
[Tab questions] - use blanks USA, 5 to 12 tabs per page 04/04/08
[how do you install user codes] - user tools / copier doc ser features / key op tools 04/04/08
[Dog Ears] - refer to TSB A294 - 001 04/04/08
[fuser exit sensor signal reads backwards causing jam] - set SP 1-910 for mass production 04/04/08

[inverter jams] - fusing duplex motor defective 04/04/08


[SP7-504-003] - drive belt 04/04/08
[SP7-504-003] - registration drive gears worn out 04/04/08
[Misfeed from Tray 1] - drive belt 04/04/08
[Misfeed from Tray 1] - drive pulley slipping on shaft 04/04/08
[SP7-504-006] - check/replace drive belt 04/04/08
[jamming from tray 6] - refer to TSB B303-004 04/04/08
replaced relay clutch AX200174 04/04/08
[SP7-504-13] - registration roller 04/04/08
[SP7-504-15] - fuser harness 04/04/08
[SP7-504-15] - fusing exit sensor 04/04/08
fusing sensor reads backwards - set sp mode 1910 to mass production 04/04/08
replace lower drum unit 04/04/08
[SP7-504-16] - replace duplex clutches 04/04/08
[SP7-504-19] - refer to TSB 041 duplex unit modifications 04/04/08
[SP7-504-19] - replace duplex transport clutch 04/04/08
[SP7-504-20] - duplex transport sensor 1 04/04/08
[SP7-504-20] - finisher main control board 04/04/08
[SP7-504-20] - refer to TSB 041 duplex unit modifications 04/04/08
[SP7-504-22] - duplex transport sensor 3 04/04/08
[SP7-504-22] - replace duplex clutches 04/04/08
[SP7-504-23] - replace spring on junction gate solenoid 04/04/08
[jam location SP 7-504-25] - finisher entrance sensor 04/04/08
[jam location SP 7-504-25] - replace punch unit 04/04/08
Replace R2 junction gate and spring 04/04/08
replace pre stack sensor 04/04/08
[jam location SP 7-504-29] - Shift tray exit sensor actuator hanging up. 04/04/08
[SP7-504-62] - upgrade firmware to latest level 04/04/08
Upgrade firmware to latest level 04/04/08
Solution Text Updated
[SP7-504-63] - check gear for damage or wear - AB017449 21/24t gear 04/04/08
[SP7-504-69] - duplex entrance sensor 04/04/08
False Z1 Jams - Replace Punch Unit Assembly 04/04/08
[SP7-504 - jam code 69 - duplex entrance sensor actuated] - replace shift tray exit sensor 04/04/08
[SP7-504-71] - duplex transport sensor 2 04/04/08
[SP7-504-71] - replace duplex transport clutch 04/04/08
replace duplex clutches 04/04/08
[SP7-504-125 SR860] - Duplex Feed Clutch 04/04/08
[SP7-504-125 SR860] - relay sensor 04/04/08
[SP7-504-125 SR860] - replace relay clutch 04/04/08
[Duplex Jams] - refer to TSB 041 duplex unit modifications 04/04/08
[jamming at fuser exit - toner build up on lower exit guide] - replace lower exit guide plate with new style 04/04/08
- #B0704063
[fuser transport rollers dirty] - change SP 1902 to increase web cleaning 04/04/08
[jam - hot roller strippers] - replace oil web 04/04/08
[clear copy] - p.156, remove jam from copy exit/fusing area 04/04/08
[no paper feed from trays 2 and 3] - refer to TSB-013 04/04/08
[Misfeed from Tray 2 or 3] - drive belt fell off - refer to TSB-013 04/04/08
[multisheet feed] - adjust position of gear on seperation shaft - move it around 04/04/08
[multisheet feed] - refer to TSB 77 for solutions and new firmware 8.8 version 04/04/08
[multisheet feed] - refer to TSB B303-004 04/04/08
[multisheet feed] - replace feed, pick up and separation rollers 04/04/08
[stream feed] - replace I O board 04/04/08
[stream feed] - replace paper feed motor 04/04/08
[tandam tray indicates reset paper tray] - side fence sensor is not prperly activated 04/04/08
[no tray lift] - poor harness connection 04/04/08
[Z folding from LCT] - LCT relay clutch wiring pinchedunder developer drive motor 04/04/08
[not printing / print issues] - assist with general network printing issues 04/04/08
[controller not recognized] - replace controller 04/04/08
[SC000] - BCU defective 04/04/08
[SC000] - reload with latest firmware 04/04/08
[SC101] - exposure lamp harness 04/04/08
[SC101] - SBU defective 04/04/08
[SC120] - replace scanner drive pulley loose on shaft 04/04/08
Solution Text Updated
[SC129] - MCU defective 04/04/08
[SC130] - poor harness connection 04/04/08
[SC2002 functional problems exception error] - interface board 04/04/08
[SC2002 functional problems exception error] - printer controller defective 04/04/08
[SC300] - charge corona unit assembly 04/04/08
[SC300] - drum ground 04/04/08
[SC301] - charge bias grid power pack 04/04/08
[SC301] - charge corona unit assembly 04/04/08
[SC304] - charge corona unit assembly 04/04/08
[SC310] - drum potential sensor 04/04/08
[SC310] - quenching lamp defective 04/04/08
[SC312] - charge bias grid power pack 04/04/08
[SC314] - poor harness connection 04/04/08
[SC314] - replace drum 04/04/08
[SC315] - charge bias grid power pack 04/04/08
[SC316] - dirty drum 04/04/08
[SC321] - front door safety switches 04/04/08
[SC321] - install special sc321 beta firmware 04/04/08
[SC321] - LD unit defective 04/04/08
[SC321] - repair or replace duplex unit connector, possible loose pins 04/04/08
[SC321] - replace feed clutch 04/04/08
[SC321] - replace torque limiter 04/04/08
[SC321] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[SC321] - update firmware to 8.8 version or higher 04/04/08
[SC322] - check or replace right front door switch #2 04/04/08
[SC322] - check or replace the right front door switch #3 04/04/08
[SC322] - laser sync detector PCB defective 04/04/08
[SC322] - LD unit defective 04/04/08
[SC322] - poor harness connection 04/04/08
sc322 only while printing replace ld unit and polygon mirror motor 04/04/08
[SC340] - TD sensor defective 04/04/08
[SC345] - bias terminal 04/04/08
[SC345] - charge bias grid power pack 04/04/08
[SC345] - replace development unit 04/04/08
Solution Text Updated
[SC350] - ID sensor 04/04/08
[SC351] - ID sensor 04/04/08
[SC 352 ID sensor error 3] - charge bias grid power pack 04/04/08
[SC360] - HDD 1 defective 04/04/08
[SC360] - HDD defective 04/04/08
[SC361] - HDD defective 04/04/08
[SC363] - HDD defective 04/04/08
[SC364] - HDD 1 defective 04/04/08
[SC364] - reformat HDD 1 SP 4 911 2 04/04/08
[SC365] - HDD 2 defective 04/04/08
[SC365] - new HHD for 85 ppm B5485863 for 105 ppm B0655112 as of 3/03 04/04/08
[SC371] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[SC381] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[SC387] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[SC398] - CD RRW defective 04/04/08
[SC398] - CD RRW media defective 04/04/08
[SC430] - interface board 04/04/08
[SC440] - cleaning brush may unravel causing drum to seize - brush #AD042038 04/04/08
[SC440] - drum motor defective 04/04/08
[SC441] - development unit bound up 04/04/08
[SC495] - coil spring broken 04/04/08
[SC495] - replace toner bank unit 04/04/08
[SC495] - toner end sensor 04/04/08
[SC495] - toner near end sensor wiper broken 04/04/08
[SC495] - toner supply motor 04/04/08
[SC495] - toner supply motor connector connection 04/04/08
[SC495] - toner supply system clogged 04/04/08
[SC495] - transport screw for new toner bank B0703471 04/04/08
[SC496] - check or reset 2972 or 2973 to 0 - 2972 (sucked toner bottle op. time), 2973 (suction motor op. 04/04/08
time) (enhanced,1085/1105 only)
[SC496] - toner collection bottle 04/04/08
[SC496] - toner collection bottle missing 04/04/08
[SC496] - toner supply system clogged 04/04/08
[SC496] - used toner bottle sensor 04/04/08
Solution Text Updated
[SC502] - poor tray lift motor connection 04/04/08
[SC502] - replace I O board 04/04/08
[SC510] - drive mechanism loaded down 04/04/08
[SC510] - paper feed motor 04/04/08
[SC510] - replace feed assembly 04/04/08
[SC510] - replace torque limiter 04/04/08
[SC511] - drive mechanism loaded down 04/04/08
[SC511] - poor harness connection 04/04/08
[SC511] - replace torque limiter 04/04/08
[SC511] - torque limiters 04/04/08
[SC515] - rear fence motor 04/04/08
[SC520] - BCU defective 04/04/08
[SC520] - poor harness connection 04/04/08
[SC521] - BCU defective 04/04/08
[SC521] - defective jogger HP sensor 04/04/08
[SC521] - jogger fence motor defective 04/04/08
[SC521] - poor harness connection 04/04/08
[SC521] - refer to TSB 041 duplex unit modifications 04/04/08
[SC531] - check or replace the left front door safty switch #4 04/04/08
[SC541] - fusing thermistor, poor connection 04/04/08
[SC542] - check fusing lamps, one could be open 04/04/08
[SC542] - defective AC drive board 04/04/08
[SC542] - fusing thermistor defective 04/04/08
[SC542] - fusing thermofuse open 04/04/08
[SC544] - defective AC drive board 04/04/08
[SC545] - check fusing lamps, one could be open 04/04/08
[SC545] - fusing harness machine side 04/04/08
[SC545] - fusing thermistor out of position 04/04/08
[SC545] - poor connection at CN3 pin 4 on the AC drive board 04/04/08
[SC547] - defective AC drive board 04/04/08
[SC547] - electrical noise 04/04/08
[SC547] - replace front door safety switch 04/04/08
[SC550] - BCU defective 04/04/08
[SC550] - refer to TSBs 022 and 023 04/04/08
Solution Text Updated
[SC550] - replace web and set SP 1902 - 1 to 0 04/04/08
sc 555 code not listed told him to check sp1902-1 was 97 unit didnt pop out sc550 instead of that poped 04/04/08
sc 555. told tech to reset sp 1902-1 to 0 took care of the problem0
[SC591] - drive mechanism loaded down 04/04/08
[SC591] - replace or reposition the toner hopper filters 04/04/08
[SC591] - toner supply motor 04/04/08
replace toner supply motor sensor 04/04/08
[SC592] - BCU defective 04/04/08
[SC592] - drive mechanism loaded down 04/04/08
[SC592] - refer to T S B 62 - toner transport screw lock (sc592) 04/04/08
[SC592] - refer to TSB 54 troubleshooting guide for SC592 04/04/08
[SC592] - replace cam stopper - A2943195 04/04/08
[SC592] - replace toner bank unit 04/04/08
[SC592] - toner pump motor defective 04/04/08
[SC592] - toner pump motor tubes clogged 04/04/08
[SC592] - toner supply motor 04/04/08
[SC601] - poor harness connection 04/04/08
[SC601] - SBU defective 04/04/08
[SC625] - poor harness connection 04/04/08
[SC626] - BCU defective 04/04/08
[SC626] - poor harness connection 04/04/08
[SC640] - BCU defective 04/04/08
[SC640] - poor harness connection 04/04/08
[SC645] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[SC720] - finisher main board 04/04/08
[SC720] - upper transport motor 04/04/08
[SC725] - stack feed out HP sensor defective 04/04/08
[SC729] - punch motor defective 04/04/08
[SC729] - refer to TSB A812-001 SC729 punch motor failure 04/04/08
[SC729] - replace punch PCB 04/04/08
[SC737] - full stapler waste hopper 04/04/08
[SC738] - drive mechanism loaded down 04/04/08
[SC738] - shift tray lift motor defective 04/04/08
[SC900] - NVRAM defective 04/04/08
Solution Text Updated
[SC954] - interface board 04/04/08
[SC954] - software error 04/04/08
[SC955] - HDD 1 defective 04/04/08
[SC980] - HDD 1 defective 04/04/08
[SC980] - HDD 2 defective 04/04/08
[SC980] - poor harness connection 04/04/08
[SC980] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[SC980] - software error 04/04/08
[SC986] - HDD 1 defective 04/04/08
[SC985] - HDD 2 defective 04/04/08
[SC987] - HDD 2 defective 04/04/08
[SC990] - custom interface board - A2949520, this can be tried if machine does not have a regular 04/04/08
interface installed - TSB - 055.
[SC990] - interface board 04/04/08
[SC990] - PSU defective 04/04/08
[SC990] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[SC990] - Update engine firmware to version P, 7.50 or higher. 04/04/08
[SC990] - upgrade firmware to latest level 04/04/08
[SC990] - user tools, system settings, key operator tools, memory allocation = max memory for document 04/04/08
server.
[SC990 software performance error] - interface board 04/04/08
[copies run through the DF slow] - Copier in mixed original mode..normal operation see FSM page 8-18 04/04/08

[background on one side using DF] - adjust or shim left frame bracket that scanner assembley mounts on 04/04/08

[DF jams] - Adjust DF feed belt tension springs 04/04/08


[DF jams] - replace registration sensor 04/04/08
[DF jams] - replace the bracket for the paper feed belt - broken 04/04/08
[DF feed in jams] - replace registration sensor 04/04/08
transport roller drive gear slipping on shaft 04/04/08
transport roller gear slips, order B5413351 for transport roller assembly 04/04/08
[DF Pickup roller dropping] - DF Pickup roller HP sensor 04/04/08
[copies trail edge of original] - adjust SP 6006 -5 - -3 or higher 04/04/08
[line on trail edge when reducing] - set SP 6-006 - 5 to -3 or more negitive (-8) 04/04/08
[General information] - Copier in mixed original mode..normal operation see FSM page 8-18 04/04/08
Solution Text Updated
[DF skew copies internals patterns ok] - adjust or shim left frame bracket that scanner assembley mounts 04/04/08
on
[DF skew copies internals patterns ok] - adjust right hinge - remove tape from adjusting hole 04/04/08
[DF skew copies internals patterns ok] - installed external support bracket 04/04/08
[DF skew copies internals patterns ok] - installed modified left scanner bracket 04/04/08
[DF skew copies internals patterns ok] - refer to TSB # 003 and 025 04/04/08
[DF skewing] - refer to TSB # 003 and 025 04/04/08
[duplex mode is in the off position for this tray/all trays] - check user tools - system- paper size settings - 04/04/08
screen 2 of 3 - enable 2 sided coping
[accessories not recognized] - cycle the AC power 04/04/08

[duplex and/or sort can not be selected] - hard drive connector 04/04/08

[sort and staple not available with finisher installed] - HDD disconnected 04/04/08

[duplex and/or sort can not be selected] - perform user tools copier features reset 04/04/08

[add toner condition will not clear] - front door switch mispositioned or disconnected, will not indicate 04/04/08
which door is open
[add toner condition will not clear] - replace development unit and toner hopper 04/04/08
[add toner condition will not clear] - see bulletin B003-027 mylars in toner bottle holder loose. re-attach 04/04/08
mylars or replace with new mylars - A2323243
add toner will not clear front switches wired wrong 24vdc should be on 3 leeged switch 04/04/08
[8.5x14 - APS/duplex does not work] - confirm paper tray is not set for 8 1/4 x 14. 04/04/08
[APS can not be selected] - check user tools, system, paper size setting, screen 2/3, paper type should be 04/04/08
no display
[No display] - boot the system firmware from the flash card, turn on dip switch 1 on controller, insert 04/04/08
card, power on.
[No display] - replace fuse 2 04/04/08
[No display] - reseat controller PCB 04/04/08
replace op panel 04/04/08
[SP4-911 can not be entered] - special SP mode, press and hold # before pressing copy SP mode 04/04/08
[close doors/covers indication] - check for 5 volts on yellow connector on LDDR 04/04/08
[close doors/covers indication] - replace fuse 1 04/04/08
[open door indication flickers] - replace PT300 push switch - 12042379 - right door switch 04/04/08
[oper door indication - does not show which door is open] - reseat connections on LDDR PCB 04/04/08
[displays copying machine locks up] - replace hard drive 04/04/08
Solution Text Updated
[dead machine] - controller PCB not installed - has to be installed for machine to operate 04/04/08
[dead machine] - replace PSU 04/04/08
[dead machine] - replace BICU board 04/04/08
[dead machine] - Replace Controller PCB 04/04/08
[dead machine] - replace controller PCB and op panel as set 04/04/08
[dead machine] - replace df main pcb 04/04/08
[dead machine] - replace fuse 101 04/04/08
[dead machine] - replace fuse 102 04/04/08
[dead machine] - Tray paper amount sensors shorted/damaged (behind trays 1 and 2) 04/04/08
replaced operation panel 04/04/08
[duplex selected as default at power up] - user tool, copier, general features, page #2, duplex mode 04/04/08
priority, set to 1 to 1
[firmware download not working] - to recover firmware For System - turn sw1 on DIP SW 2, on controller, 04/04/08
insert card and turn on m/c
replace HDD 04/04/08
[IC104 blown] - key counter shorted 04/04/08
[Jams but does not log in jam counter] - replace SR720 door switch 04/04/08
[key counter install / coin-op installation] - key counter harness # A6745401 04/04/08
[key operator code reset] - SP 7-810 04/04/08
reformat or replace hard drive 04/04/08
[memory full after a few pages] - Replace HDD with proper HDD, 5400RPM 04/04/08
[touch screen inoperative] - replace op panel 04/04/08
[touch screen inoperative] - replace OPU harness B0045538 - wire tie damaged harness 04/04/08
[op panel on/off button does not work] - replace psu 04/04/08
[displays now loading - with red wrench] - replace op panel 04/04/08

[displays - now loading - with red wrench] - replace op panel 04/04/08

[displays metric paper sizes] - Sp 5131 should be set to 1 04/04/08


[lines on LCD display] - replaced LCD 04/04/08

[operation panel locked up] - replace op panel 04/04/08


[SP mode (some) not displayed on operation panel] - special SP modes are in bold in service manual, 04/04/08
press and hold # key then press copy SP after entering SP mode page 5-1
[SP modes are in japenese] - dip switch # 6 on IOB PCB should be on and # 7 should be off - country code 04/04/08
Solution Text Updated
[touch screen loses calibration] - replace touchscreen 04/04/08
replace touch screen 04/04/08
[SC21] - bad line refer to phone company or tele comm person 04/04/08
[SC21] - change g 3 switch 0 A bit 4 to 1 04/04/08
[Dialed number from ten keypad shows on reports.] - limitation when using memory TX, even if system 04/04/08
switch 09 bit 7 is set to 0, use immediate TX or program into quick/speed dials.
[reducing tx image , image not rotated] - Use memory transmission 04/04/08
[erratic finisher operation with mailbox installed] - mailbox firmware must be version E, see TSB 002 04/04/08

[exit motor failure] - replace exit motor and finisher PCB as a set 04/04/08
[SR 720 intermittent jamming] - replace exit guide plate open sensor 04/04/08
[paper curls in jogger area] - replace transport motor 04/04/08
[paper curl - lead edge folds under] - Replace static brushes 04/04/08
[SR 760 stack feedout belt overdrives downward] - replace finisher main board 04/04/08

[Staple and punch functions cannot be selected] - in the printer driver properties, change accessories tab, 04/04/08
paper source tray, have paper sizes selected
[SR760 transport motor runs backwards] - replace transport motor and finisher PCB as set 04/04/08
[SR720 tray will not raise] - confirm machine and finisher at at latest firmware 04/04/08
[SR720 tray will not raise] - replace stack height sensor AW 02 01 03 04/04/08
[background - overtoning] - check mag roller assembly grounding tab 04/04/08
[background - edge of copies-toner adhered to mag roller] - incorrect developer installed 04/04/08
[background - overtoning] - replace dev unit and developer type 18 04/04/08
[background] - replace development unit 04/04/08
[background - edge of copies-toner adhered to mag roller] - replace mag roller assembly 04/04/08
[background - edge of copies-toner adhered to mag roller] - replace PCU Unit and clean or replace 04/04/08
development roller asl
[background - overtoning] - replace transfer belt release lever - A2323917 04/04/08
[background] - Replace with new style mag roller assly B0043101 - TSB 22 04/04/08
[black copies] - replace high voltage control board 04/04/08
[blank image - scan router] - Copier SP5-801-009 04/04/08
[blank image] - reseat all BICU connectors 04/04/08
half blank copies - broken gear AB030574 - parts cat drive section 1, #21 04/04/08
[developer on image] - replace developer unit 04/04/08
[development unit - developer spill] - replace developer unit 04/04/08
Solution Text Updated
[offsetting] - poor drum ground - clean and repack bearing or replace drum gnd 04/04/08
[ghosting image] - replace fusing unit 04/04/08
[registration 1 to 2 off] - user tools, copier, edit, set 1 to2 auto margins to 0 on page 1 of 2 04/04/08
[compressed image] - confirm dip switch 101 - 1 is set correctly on IOB 04/04/08
[black band on lead edge - first copy only] - replace drum drive gear - AB 03 05 74 04/04/08
[black streaks / lines] - charge roller dirty 04/04/08
[black lines - edge of copy] - follow the copy adjustment for printing/scanning page 3-74 in manual 04/04/08

cleaned toner from inside laser unit 04/04/08


[line on edge of copy - when using DF] - use SP 6006-5 to adj DF erase 04/04/08
[skew] - paper tray guides not square 04/04/08
[Spots on copies due to overtoning] - Replace BICU, TDS, and developer 04/04/08
[black streaks / lines] - add mylar seal to slit glass - TSB 002 04/04/08
[black streaks / lines] - charge roller dirty 04/04/08
[black streaks / lines] - check drum ground bearing contact 04/04/08
[black streaks / lines] - clean optics with alcohol 04/04/08
[black streaks / lines] - replace LDDR 04/04/08
[black streaks / lines] - replace mag roller assembly 04/04/08
[black streaks / lines] - replace PCU unit 04/04/08
[black streaks / lines] - replace SBU 04/04/08
[black streaks / lines] - replace transfer belt assembly 04/04/08
[black streaks / lines] - Reseat ribbon cable between SBU and SIB 04/04/08
[black streaks / lines] - upgrade to latest firmware 04/04/08
[noise - fusing unit] - replace press roller and update BICU (engine) firmware to L or higher 04/04/08
[noise - transfer belt motor] - replace transfer belt and blade as set 04/04/08
[castors break on console] - issue identified, dealer can contact REI directly 949-756-3003 04/04/08
[rear side fence broken] - replace side fence - AF016167 04/04/08
[unable to print from Adobe Acrobat 5.05.] - load latest driver from the website. 04/04/08
[Acrobat Reader 5.0 slow printing and loading driver] - load the lastest driver for the web site 04/04/08
[duplex mode is in the off position for this tray/all trays] - check user tools - system- paper size settings - 04/04/08
screen 2 of 3 - enable 2 sided coping
[duplex and/or sort can not be selected] - hard drive connector 04/04/08
[network info not seen in user tools, info is in service mode] - replace NIB 04/04/08
[tray sw goes to LEF not SEF in print mode] - printer controller specification 04/04/08
[Jam Bypass] - replace drive shaft A2326035 - broken 04/04/08
Solution Text Updated
clean adf drive one-ways 04/04/08
replace exit sensor 04/04/08
[SP7-504-19] - check interchange unit solenoids and gates 04/04/08
junction gate arm was sticking on rubber pad 04/04/08
[SP7-504-24] - mylar on the 1 bin tray upper right cover is being damaged, replace mylar B3761556 -pg 04/04/08
2 of 1 bin parts(B376) item #2-
[SP7-504-25] - check for burns on lower enterance guide 04/04/08
[SP7-504-25] - replace finisher main board 04/04/08
[SP7-504-25] - replace transport motor 04/04/08
[SP7-504-25] - tighten finisher transport belt 04/04/08
[mis stapling] - mylar damaged on stack feed out belt 04/04/08
[SP7-504-28] - replace finisher main board 04/04/08
[SP7-504-58] - adjust SP5-958 feed clutch start timing to 50 or 55 - default is 42.5 04/04/08
[SP7-504-58] - adjust the paper feed timing to +3 - SP 1-003-1 04/04/08
[SP7-504-58] - changed brand of paper 04/04/08
[SP7-504-58] - confirm IOB dip switchs are correct 1 on for 35CPM, 1 off for 45 04/04/08
[SP7-504-58] - cram memory 04/04/08
[SP7-504-58] - Re-form/replace A2 plate above relay sensor 04/04/08
[SP7-504-58] - replace feed clutch 04/04/08
[SP7-504-58] - replace reg clutch 04/04/08
[SP7-504-58] - replace reg clutch and relay clutch as set 04/04/08
[SP7-504-58] - replace upper relay sensor 04/04/08
[SP7-504-66] - replace main motor 04/04/08
bridge relay sensor staying on 04/04/08
repalce transport roller assembly p/n B5413351 04/04/08
replace duplex exit sensor 04/04/08
Junction Gate gate is gummy and sticking 04/04/08
[Jams when using coin box or card reader] - duplex mode is not available - will jam when money runs out 04/04/08

[Jams when using coin box or card reader] - set SP5-121 to 1 04/04/08

[bridge unit exit jams -paper exit to internal tray] - junction gate mispositioned - gate actuator should be 04/04/08
in white holder
[as400 printing] - be sure diprint on in browser and port is set to 9100 (default in sp 5 828) telenet into 04/04/08
NIB and type diprint bidirect on
Solution Text Updated
[print jobs do not print out] - user codes or key counter for printer set to ON 04/04/08
[configure a printer port.] - install Smart Net Monitor, click on add a port and select Smart Net Monitor to 04/04/08
find the printer and create a port.
[Staple and punch functions cannot be selected] - in the printer driver properties, change accessories tab, 04/04/08
paper source tray, have paper sizes selected
[Terminal server drivers (Citrux server)] - load the lastest driver for the web site 04/04/08
[can not duplex with RPCS driver] - paper size in driver may be list as unknown, change size in driver, 04/04/08
check accessories tab has duplex checked off
[Printer locks Up] - Update MFP firmware to the latest version off the TSC web site. Lock the network 04/04/08
speed.
[not printing / print issues] - legal paper size set to 8 1/4 X 14, set to 8 1/2 X 14 04/04/08
[not printing / print issues] - turn off user codes for printing via the user tools, system settings. 04/04/08
[LPR printer name/password for web tools] - printer name or print queue = lp (lowercase) / password = 04/04/08
password (lowercase)
[mac utility install and operation questions] - assisted with the Macintosh installation and operation 04/04/08

[MAC printing slow] - customer has fixed 100mps network, refer to bull pub 036C 04/04/08
[network info not seen in user tools, info is in service mode] - replace NIB 04/04/08
[can not connect with network] - Clear NCS (SP5-801-11) 04/04/08
[can not connect with network] - NIB not seated correctly 04/04/08
[can not connect to network thru ip] - be sure that ip is active on config page 04/04/08
[Netware 5.0/5.1 no connection w/ NCP sig pk level 2.] - Update all MFP firmware to the latest. 04/04/08
[network installation assistance] - assisted with smart net monitor setup 04/04/08
[network installation assistance] - assisted with the network setup 04/04/08
[General information] - explained product specification 04/04/08
[NT2000 LPR printing que name.] - que name is lp lower case 04/04/08
[User name and password for web browser configuration] - user name - leave blank, and password - 04/04/08
password (lower case).
[network info not seen in user tools, info is in service mode] - replace NIB 04/04/08

[WEB browser password] - leave user name blank, type password on password line 04/04/08
[telnet password does not work, default password was changed] - perform memory all clear SP 5-801-11 04/04/08
NCS reset
[displays - now loading - with red wrench] - replace op panel 04/04/08
[print jobs do not print out] - user codes or key counter for printer set to ON 04/04/08
[data light blinks but page does not print, config page print] - user code management is on for printer but 04/04/08
do not use user code to print or used invalid user code
Solution Text Updated
[printer mode not auto activating when a job is sent] - make sure the function timeout is not set to 0- 04/04/08
user tools/basic settings
[copier mode not auto active after a print job] - normal operation-switches to printer automatically, once 04/04/08
there will not switch back
[on line light will not light] - nv ram clear 1, service mode , printer, service mode, level E 04/04/08
[cannot communicate with server - scan option] - double check the IP address of the delivery server on 04/04/08
the PC and on the machine under user tools, system settings, file transfer
[UNIX printing] - UNIX installation information on rich-usa website 04/04/08
replace SIB 04/04/08
[SC130] - replace SBU 04/04/08
[SC302] - replace high voltage supply board 04/04/08
replace IOB, if no charge PWM trigger to HVPS 04/04/08
[SC322] - clean laser unit optics 04/04/08
[SC322] - replace LDDR 04/04/08
[SC322] - TSB # 10 - raise the right hand side of the LD unit assembly appox 1 mm Perform laser pitch 04/04/08
adjustment.
replace laser unit and do sp2109 laser pitch adjust 04/04/08
[SC326] - dip switch # 6 on IOB PCB should be on and # 7 should be off - country code 04/04/08
[SC326] - replace LDDR 04/04/08
[SC329] - BICU PCB defective 04/04/08
[SC329] - perform laser beam pitch data reset, SP 2 109 - 3, 4 and 8 04/04/08
12vdc to positioning motor missing, check hard drive 04/04/08
[S C 3 50 ID sensor error] - cram and replace developer 04/04/08
[S C 3 50 ID sensor error] - replace ID sensor 04/04/08
[SC350] - cram and replace developer 04/04/08
[SC350] - reload with latest firmware 04/04/08
[SC350] - replace BICU board 04/04/08
[SC350] - replace controller pcb 04/04/08
[SC350] - replace high voltage supply board 04/04/08
[SC350] - replace nvram 04/04/08
replace drum drive gear 04/04/08
[SC390] - replace TD sensor 04/04/08
toner bottle holder mylars missing 04/04/08
[SC395] - replace HDD unit 04/04/08
[SC395] - replace high voltage supply board 04/04/08
Solution Text Updated
[SC395] - replace IOB 04/04/08
[SC395 developent output abnormal] - replace IOB 04/04/08
[SC403] - A-1 lever mispositioned, interfering with transfer belt movement 04/04/08
[SC403] - main motor 04/04/08
[SC403] - replace main motor 04/04/08
replace transfer unit clutch p/n A2322379 04/04/08
[SC405] - replace transfer belt position clutch assembly 04/04/08
[SC440] - replace IOB PCB and main motor as set 04/04/08
replace paper feed board 04/04/08
LCT feed roller shaft black grease has hardened and fused shaft to bushings. 04/04/08
[SC543] - replace BICU 04/04/08
[SC543] - replace power supply unit 04/04/08
[SC544] - replace power supply unit 04/04/08
[SC544] - replace thermistor 04/04/08
[SC545] - fusing exhaust fan installed backwards - air flow should be towards the rear of machine 04/04/08

[SC545] - Replace fuser connector (on fuser) 04/04/08


[SC545] - replace PSU 04/04/08
[SC548] - fuser unit not set 04/04/08
[SC610] - replace BICU 04/04/08
[SC621] - replace finisher main PCB 04/04/08
[SC630] - set SP5-816 to 0 04/04/08
[SC670] - isolate accessories - short 04/04/08
[SC670] - replace BICU 04/04/08
[SC670] - replace finisher main PCB 04/04/08
[SC670] - replace PSU 04/04/08
S C 4 05, also a S C 6 70 logged in history, replace transfer belt position clutch 04/04/08
[SC672] - confirm all dip switch are off on controller PCB 04/04/08
[SC672] - poor connection between controller PCB and expandsion box PCB 04/04/08
[SC672] - printer / scanner selected - confirm 64 meg dimm is installed 04/04/08
[SC690] - reseat connections on LDDR 04/04/08
[SC722] - replace jogger motor 04/04/08
[SC724] - replace stapler unit 04/04/08
[SC725] - replace finisher main board 04/04/08
Solution Text Updated
[SC725] - replace stack feed out motor 04/04/08
[SC725] - reseat connector on finisher main pcb 04/04/08
[SC726] - Replace slider-shift tray with new style..refer to bull A681-006 04/04/08
[SC726] - SR720 needs L level firmware 04/04/08
[SC729] - replace punch unit 04/04/08
[SC818] - reload system and/or BICU firmware 04/04/08
[SC818] - replace controller PCB 04/04/08
[SC818] - wrong dimm installed in slot 2 - slot 2 for PostScript dimm only 04/04/08
[SC819 kernel mismatch error] - controller PCB defective 04/04/08
[jams in mixed size original mode, possible SC819] - upgrade to latest ADF firmware - J (1.79) or higher 04/04/08

[SC819] - add 64 Meg to machine 04/04/08


[SC819] - controller PCB defective 04/04/08
[SC819] - cram memory 04/04/08
[SC819] - network problem - disabled net beui 04/04/08
[SC819] - perform SP 4-911 HDD formating (debug) 04/04/08
[SC819] - printer dimm in slot two-fax dimm in slot one 04/04/08
[SC819] - reload with latest firmware 04/04/08
[SC819] - replace HDD 04/04/08
[SC820] - reload with latest firmware 04/04/08
[SC820] - replace NIB card 04/04/08
[SC824] - NVRAM installed in incorrect slot - should be IC11 04/04/08
[SC824] - replace engine nvram 04/04/08
[SC826] - replace engine nvram 04/04/08
[SC828] - replace control PCB 04/04/08
[SC829] - replace control PCB 04/04/08
[SC829] - replace ram dimm 04/04/08
[SC836] - replace printer/scanner dimm 04/04/08
[SC860] - reformat and media check HDD -SP4911 04/04/08
[SC860] - replace HDD 04/04/08
[SC861] - reformat and media check HDD -SP4911 04/04/08
[SC861] - replace HDD 04/04/08
[SC863] - perform SP 4-911 HDD formating (debug) 04/04/08
[SC863] - replace Hard Drive 04/04/08
Solution Text Updated
[SC864] - perform SP 4-911 HDD formating (debug) 04/04/08
[SC864] - replace HDD 04/04/08
[SC901] - mechnical total counter disconnected 04/04/08
Check connector on counter, reconnected loose connector 04/04/08
[SC954] - reload with latest firmware 04/04/08
[SC954] - replace BICU 04/04/08
[SC991] - replace HDD 04/04/08
[SC996] - dip switches set incorrectly on FCU - top switch up, bottom switch down 04/04/08
[SC997 application function selection error] - Replace FCU 04/04/08
[SC997] - hard drive connector 04/04/08
[SC997] - option dimm not installed in proper slot slot 1 - option dimm slot 2 is for PostScript 04/04/08
[SC998] - ram clear NIB - special SP modes 5-801-11 04/04/08
[SC998] - replace HDD 04/04/08
[SC998] - replace main board 04/04/08
[12320 Twain error] - Enable NetBEUI (Net-Boo-EE) protocol. Connect to MFP with a web browser using 04/04/08
its IP address. Click configuration, general.
[filename changes - scanner mode] - changes to filename are only applied to document server. 04/04/08
[Twain not working; ScanRouter OK] - Before using Twain driver be sure to use Netfile firmware ver. 2.17 04/04/08
or newer and ADF ROM ver 1.76 or newer.
[Twain error 33696, 33376] - Custom size can only be used with platen glass not ADF. 04/04/08
[Twain not working; ScanRouter OK] - Before using Twain driver be sure to use Netfile firmware ver. 2.17 04/04/08
or newer and ADF ROM ver 1.76 or newer.
[moving or printing files on doc server - desktopbinder] - print area of doc server stores files in ricoh 04/04/08
format, so certain functions will not be allowed. scanner area is standard.
[in-tray not specified properly error - scanrouter] - add client for Microsoft networks to win98/2000 and 04/04/08
workstation to NT4 on both clients and servers running scanrouter.
[launching of scanner driver has failed - scan router log] - download and install latest scan router v2 04/04/08
version 2.0.2.0, but make sure to remove any previous version first.
[no dial tone] - reseat NCU/FCU connectors 04/04/08
[GlobalScan requirements, firmware for the MFP, instructions.] - directed the customer to the GlobalScan 04/04/08
section on the TSC site which contains the requirements, instructions, firmware, etc.
[OCR questions] - OCR program must be Twain-driver compliant or scan router can be used to save image 04/04/08
into tif format for OCR program.
[services stop intermittently or need to resume services] - ScanRouter must be installed on a standalone 04/04/08
server. Other tasks such as server backups, power saver mode, etc may interfere.
[scan router lite installation questions] - refer to FAQ number 2115 for installation procedure on the TSC 04/04/08
website.
Solution Text Updated
[Scan Router lite V2 install questions] - can not install scan router v2 on primary, domain , mail, or file 04/04/08
servers, see readme files and op manual
[unable to connect to delivery server - Scan Router] - add client for Microsoft networks to win98/2000 04/04/08
and workstation to NT4 on both clients and servers running scanrouter.
[novell shared drive problem - scan router] - confirm latest Novell client is installed i.e. ver. 4.8 for W2K, 04/04/08
also match Novell login account to Microsoft login account
[cannot communicate with server - scan option] - double check the IP address of the delivery server on 04/04/08
the PC and on the machine under user tools, system settings, file transfer
[cannot communicate with server - scan option] - download and install latest scan router v2 version 04/04/08
2.0.2.0, but make sure to remove any previous version first.
[cannot communicate with server - scan option] - go to scanner sp mode 1003, change ftp port number 04/04/08
to 3670 then hit # and exit.
[no response from the I/O device - Scan Router] - go to scanner sp mode 1003, change ftp port number 04/04/08
to 3670 then hit # and exit.
[address book update fails - scan router] - must set machine as I/O device, open admin utility, select 04/04/08
server, select I/O device from menu,add ip (not for non CMF units)
[no response from the I/O device - Scan Router] - replace printer/scanner DIMM 04/04/08
[can not communicat with server.] - the IP address of the workstation hosting the Scan Router for Admin 04/04/08
Utility must be programmed correctly into the copier.
[no response from the I/O device - Scan Router] - type ping <space> -a <space> IP address to check and 04/04/08
see if I/O device has incorrect host name. Note- Host name not required.
[specified folder does not exist - scan router] - confirm latest Novell client is installed i.e. ver. 4.8 for W2K, 04/04/08
also match Novell login account to Microsoft login account
[Scan Router log - destination file versions do not match] - Go to scanner mode and select update address 04/04/08
book. Scan again to test.
[Scan Router - no response from the I/O device] - Scanner SP mode 1003 FTP port number set to 3670 04/04/08

[Scan Router - no response from the I/O device] - type ping <space> -a <space> IP address to check and 04/04/08
see if I/O device has incorrect host name. Note- Host name not required.
[scanning across multiple network segments] - edit text file called scnhosts used by Twain driver to scan 04/04/08
across multiple network segments.
[different ways to scan.] - Network Twain Scanning, Scan Router Lite and Scan Router Professional. 04/04/08

[OmniPage Pro duplex issue] - Twain driver bug. Fixed Twain driver will be available mid-july 2003. 04/04/08

[36851 Twain error - Windows XP] - right click my network places, properties, right click local area 04/04/08
connection, properties, advanced tab, and uncheck setting.
[desktop binder support for Windows XP] - use desktop binder V2 lite Version 2.0.1.0 04/04/08
[key counter install / coin-op installation] - user tools, system setting, key op tools, key counter manager 04/04/08
Solution Text Updated
[key counter questions] - user tools/system settings/key operator/key counter management 04/04/08
[Can Quick Dials be saved to Flash Card?] - Yes, use Fax SP 8-101 04/04/08
[Software installation/setup assistance.] - assisted with application configuration 04/04/08
[key op code reset] - SP 7-810 04/04/08
[turn tx reports on/off] - press UT, select fax, select key op settings, select user parameters, scroll to sw03, 04/04/08
set bits 0 and 5
[user codes for scanner not displayed or printed] - not available on current model. next generation model 04/04/08
named af2035/2045 have this capability.
[user code programming/setup assistance] - press user tools, system, key op tools, program/delete user 04/04/08
code to set code, user code mgmt to enable
[user codes do not work] - user tools - system - key op tools - program - available functions 04/04/08
[APS mode not correct in DF mode] - replace original length sensor 04/04/08
[load A4 message] - ADF main board -B3865565 04/04/08
[ghost jams from the ADF only] - sensors in df being covered after paper exits, causing false df jams, 04/04/08
machine thinks another ppr in df to feed
[ADF Misfeed] - replace main pcb with part # B3865565 04/04/08
[line on trail edge] - sp 6-006-3 trail edge adj 04/04/08
[mixed sizes] - special orginal key/ mixed size key 04/04/08
[DF skew copies internals patterns ok] - adjust or shim left frame bracket that scanner assembley mounts 04/04/08
on
[DF skew copies internals patterns ok] - refer to TSB 021 for all skew adjustments 04/04/08
[duplex mode is in the off position for this tray/all trays] - check user tools - system- paper size settings - 04/04/08
screen 2 of 3 - enable 2 sided coping
[duplex unit does not work at install] - use AD420 not AD360, wrong duplex unit used 04/04/08

[add toner condition constant displayed] - replaced PCU and toner cartridge as set, toner cartridge may 04/04/08
be faulty
Toner end clear, SP 2 928 04/04/08
[constant add toner] - replace PCU 04/04/08
[APS not functioning] - replace original set sensor 04/04/08
[No display] - replace op panel 04/04/08
[by-pass long paper mode, SP5-150 does not work when set to 1] - the optional hard drive is needed to 04/04/08
enable this feature.
[counter list displays in correct lang but prints in english] - counter list supports english only 04/04/08
[dead machine] - controller PCB defective 04/04/08
[dead machine] - fuse 1 dead machine 15amp 04/04/08
[dead machine] - pinched wire in interchange unit 04/04/08
Solution Text Updated
[dead machine] - replace PSU 04/04/08
[dead machine] - replace SBU board 04/04/08
[dead machine] - shorted connector on bridge unit 04/04/08
short at optional 1 bin tray exit tray LED SBCU cn 330 pin 3 =5volt VE 04/04/08
1st paper end sensor SBCU cn306 pin 3 shorted (5 volt supply) 04/04/08
[makes only 1 copy] - confirm auto sort is not turn on in UT, copy, input/output 04/04/08

[document server - memory full but no files listed in doc server] - confirm capture feature is off - SP5836 04/04/08

[firmware download not working] - to recover firmware For System - turn sw1 on DIP SW 2, on controller, 04/04/08
insert card and turn on m/c
[key counter/ coin box set up] - reinstall firmware 04/04/08
[key is displayed next to paper size for specific cassette] - user tools, system settings, tray paper size, page 04/04/08
2, choose paper tray where key is displayed, turn on auto paper select.
[SDRAM not recognized call service displayed] - replace controller 04/04/08
[displays now loading, will not clear] - DIP SW2 switch 1 must be on and boot from flash card, fsm 4-77 04/04/08

replace hard drive 04/04/08

[metric not inches is displayed for trays] - sp 5 0 24 set to 1 , 5 1 31 set to 1 North American 04/04/08
[LCD display panel half blued out] - replaced LCD display panel B0045216 04/04/08

[PCU counter] - SP 7 909 PCU counter display 04/04/08


[please wait displayed after exiting energy saver, m/c locked] - replaced IPU board 04/04/08

[PCU counter] - SP 7 909 PCU counter display 04/04/08


[SP modes are in japenese] - set SBCU Dip Sw 102 1 ON 2,3,4, off for North America 04/04/08
[stamp data some options grayed out] - add 32MB or 64MB of memory 04/04/08
[stamp data some options grayed out] - reload stamp firmware 04/04/08
[stamp data some options grayed out] - requires either additional copier memory or HD depending upon 04/04/08
selection
[touch screen calibration] - clear modes, 1 9 9 3, clear/stop 5 times, 1 key 04/04/08
[SC0-00] - change g3 switch 03 bits 1 , 2, and 6 to zeros. turns off v.8 protocol 04/04/08
[SC0-03] - Reseated fax connections 04/04/08
[SC20] - change g 3 switch 0 A bit 6 to 1 reconstruction time 04/04/08
[SC21] - bad line refer to phone company or tele comm person 04/04/08
[SC21] - change g 3 switch 0 A bit 4 to 1 04/04/08
Solution Text Updated
[SC2-12] - replace F C U 04/04/08
[stamp data some options grayed out] - reload stamp firmware 04/04/08
[sub-addressing or TSI inbound fax routing requirement] - sub-addressing and TSI inbound fax routing 04/04/08
requires the MFP and scanrouter professional or scanrouter enterprise
[reducing tx image , image not rotated] - Use memory transmission 04/04/08
[volume adjust] - user tools, fax, gen settings, volume 04/04/08
[SR820 output tray lowers at start of job, tray full displaye] - replace finisher main board 04/04/08
[SR820 output tray lowers at start of job, tray full displaye] - replace stack height lever solenoid 04/04/08
[SR 820 jams, paddles in down position blocking paper] - ensure paddle drive shafts flat side is up and 04/04/08
paddle gear is latched in solenoid lever, refer to fsm p 18-4 for correct timing
replace stapler harness 04/04/08
[background] - incorrect supplies installed 04/04/08
[background] - replace PCU 04/04/08
[drum - not turning] - pin for coupler on drum drive shaft sheared off 04/04/08
[blurry image - every 4-5 copies on glass only, DF OK.] - lubricate scanner rails 04/04/08
[grainy copies, pulling developer] - replace PCU 04/04/08
[printing random patterns in copy runs] - SBCU defective 04/04/08
[printing random patterns in copy runs] - upgrade system (main) firmware to 4.15 or higher 04/04/08
[image shift - reprinted over copy] - replace IPU. 04/04/08
[digital image distortion] - replace HDD 04/04/08
[digital image distortion] - replace IPU 04/04/08
[digital image distortion] - Replace LD unit 04/04/08
[digitized copies from internal prints and controller] - replaced print controller 04/04/08
[replace PCU message not clearing] - turn main switch off and back on after replacing unit 04/04/08
[PCU damaged] - do not ship in box PCU comes in , repackage the box in another box and then ship to 04/04/08
customers
[PCU damaged] - replace PCU 04/04/08
[registration 1 to 2] - user tools, copier, edit, set 1 to2 auto margins to 0 on page 1 of 2 04/04/08
[grainy copies, pulling developer] - connector between quench lamp and sbcu is shorted p/n b024 5205 04/04/08

[light copies] - NVRAM clear 04/04/08


[light copies] - nvram settings were changed, run smc report and put back to default dev bias at -200 04/04/08

[light image - background at op and non op sides] - replaced PCU and toner cartridge as set, toner 04/04/08
cartridge may be faulty
[grainy copies, pulling developer] - replaced PCU and toner hopper and toner 04/04/08
Solution Text Updated
[black lines] - clean optics 04/04/08
[black lines] - replace PCU 04/04/08
[overtoned copy and erratic VSP] - main board 04/04/08
[image not fusing in center] - replace fusing unit 04/04/08
[toner - build up - hot roller] - replace hot roller 04/04/08
[background - backside of copies] - refer to TSB B022-025 04/04/08
[background - backside of copies] - replace transfer roller 04/04/08
[skewed copies from glass and DF] - refer to TSB 021 for all skew adjustments 04/04/08
[skewed copies from glass and DF] - reform scanner section up 04/04/08
[spots on image] - replace PCU 04/04/08
[spots on image] - replace transfer roller unit 04/04/08
[hot roller - premature failure] - replace hot roller 04/04/08
[noise - fusing unit] - lubricate hot roller shaft at bearing with high temperature grease - Barrierta 552 04/04/08
part number A2579300
[noise - fusing unit] - press roller has flat spot, ran 50 copies of 11 x 17 blank copies, if problem reoccurs 04/04/08
replace press roller
[noise - fusing unit] - replace fuser bearings 04/04/08
[noise - fusing unit] - replace fuser unit 04/04/08
[noise - PCU] - replace PCU 04/04/08
[noise - laser unit] - replace polygon mirror motor 04/04/08
[internal tray side guides popping out of position] - cassette plastic frame was broken, plastic can not hold 04/04/08
metal part of tray
[Fuser Jams] - fuser front plate (p/n b031 4121) bent and spring pressure at max, causing too much 04/04/08
stress on frame
[SP7-505-001] - sensors in df being covered after paper exits, causing false df jams, machine thinks 04/04/08
another ppr in df to feed
[SP7-504-003] - try changing paper type 04/04/08
[SP7-504-003] - upgrade firmware to 5.17 or higher 04/04/08
adjust SP 1 903 feed clutch re-energize 04/04/08
[Jam Tray 1] - see page 7-16 paper feed troubleshooting 04/04/08
[SP7-505-005] - change buckle adjust to 1.5mm 04/04/08
[SP7-505-006] - registration sensor 04/04/08
SP 1-003 paper feed timing and SP1-903 feed clutch re-energize 04/04/08
[SP 7504 20 finisher entrance sensor] - customer removes paper while still in grip of exit mechanism, 04/04/08
mainly when waiting to staple.
Solution Text Updated
[SP 7504 26 see finisher for details] - customer removes paper while still in grip of exit mechanism, 04/04/08
mainly when waiting to staple.
document feeder exit sensor not activated or defective 04/04/08
[SP7-504-61] - change SP 1-003 for buckle adjustment 04/04/08
[SP7-504-61] - replace paper tray friction pad 04/04/08
[SP7-504-125 SR860] - replace paper tray friction pad 04/04/08
[exchange pawl for duplex end broke off] - replace drive guide plate A896 4655 04/04/08
[exchange pawl for duplex end broke off] - replace exchange pawl A896 4651 and drive guide plate A896 04/04/08
4655 as set.
[Jams when using coin box or card reader] - Per TSB 019 change SP 5 113 to 11 or 12 not 4 04/04/08

[Jams when using coin box or card reader] - upgrade SSP firmware to 3.03. system 5.19 and engine 3.29. 04/04/08
read readme file for details, TSB 019
[paper curl] - try changing paper type 04/04/08
[as400 printing] - be sure diprint on in browser and port is set to 9100 (default in sp 5 828) telenet into 04/04/08
NIB and type diprint bidirect on
[dos application drivers] - dos drivers not available 04/04/08
[can not duplex or staple with RPCS driver] - paper size in driver may be list as unknown, change size in 04/04/08
driver, check accessories tab has duplex checked off
[LPR port name] - queue name l p in lower case (laser printer) 04/04/08
[mac utility install and operation questions] - assisted with the Macintosh installation and operation 04/04/08

[mac printing slow] - lock speed into 10 base t. user tools , system, interface, ethernet speed 04/04/08
[can not connect to network thru ip] - assisted with LPR installation and operation 04/04/08
[can not connect to network thru ip] - can ping with NIB disconnected to network, ip conflict, consult 04/04/08
admin
[cannot print or ping from network or crossover connection] - clear NCS settings network control settings 04/04/08

[cannot print or ping from network or crossover connection] - replace controller board 04/04/08
[network installation assistance] - assisted with the network setup 04/04/08
[User name and password for web browser configuration] - user name - leave blank, and password - 04/04/08
password (lower case).
[job in progress being interrupted by another job] - have printer priority set to display mode 04/04/08
[printer/scanner can not be selected] - confirm function buttons on op panel are installed in correct spots 04/04/08
- copy, doc serv, fax, printer, scanner
[printer/scanner can not be selected] - option dimm not installed in proper slot slot 1 - option dimm 04/04/08
slot 2 is for PostScript
[print option not recognized] - 64MB memory not installed or seated right EDP code 400517 04/04/08
Solution Text Updated
[unix printing/ general unix questions] - unix installation information on rich-usa website 04/04/08
[SC101] - mirrors out of position 04/04/08
[SC101] - replace power supply. 04/04/08
replace lens holder assembly with SBU board attached 04/04/08
replace ADF main Harness 04/04/08
replace IPU board 04/04/08
[SC320] - polygon motor defective 04/04/08
[SC322] - reseat LD unit connections 04/04/08
[SC323] - LD unit defective 04/04/08
[SC355] - ID sensor connector defective 04/04/08
[SC355] - replace ID sensor 04/04/08
[SC355] - replaced SBCU board 04/04/08
[SC392] - remove toner seal of PCU 04/04/08
ID sensor failure, use SP 2-220 to check for readings 04/04/08
drum drive coupler spring is staying compressed, clean and lube 04/04/08
check SP 2-220 to determine if ID ot TD sensor failed 04/04/08
toner dust preventing spring loaded drum drive gear from engaging when PCU installed, clean gear 04/04/08
mechanism
S C 411 separation bias leak error, poor PCU connection, bad HVPS, or defective discharge plate 04/04/08
[SC509 side fence error (optional LCT)] - side fence motor 04/04/08
[SC541] - CN320 on SBCU has pinched wires, repair wiring and rerouter connector from frame 04/04/08
[SC541] - enter SP mode, and then turn machine off then on to reset A level codes. 04/04/08
[SC541] - power supply board 04/04/08
[SC542] - CN320 on SBCU has pinched wires, repair wiring and rerouter connector from frame 04/04/08
[SC542] - enter SP mode, and then turn machine off then on to reset A level codes. 04/04/08
[SC542] - fusing lamp open 04/04/08
[SC542] - fusing thermistor defective 04/04/08
[SC542] - fusing unit, poor connection 04/04/08
[SC542] - power supply board 04/04/08
[SC542] - set SP 1-103 to 2 , system firmware must be 5.15.1 or higher and engine firmware must be 3.23 04/04/08
or higher
[SC543] - replace fuser bearings 04/04/08
[SC544] - check for pinched wire behind SBCU board 04/04/08
[SC544] - enter SP mode, and then turn machine off then on to reset A level codes. 04/04/08
[SC544] - fusing thermistor defective 04/04/08
Solution Text Updated
[SC544] - fusing unit, poor connection 04/04/08
[SC544] - power supply board 04/04/08
[SC546] - fusing thermistor defective 04/04/08
[SC546] - power supply board 04/04/08
[SC548] - fusing unit, poor connection 04/04/08
[SC650] - duplex harness to copier 04/04/08
replace duplex controll board 04/04/08
[SC670] - check connections on SBCU 04/04/08
[SC670] - controller PCB defective 04/04/08
[SC670] - replace power supply 04/04/08
[SC670] - SBCU defective 04/04/08
[SC670 engine response error] - set SBCU Dip Sw 102 1 ON 2,3,4, off for North America 04/04/08
[SC672 controller to operation panel communication error] - to recover firmware For System - turn sw1 04/04/08
on DIP SW 2, on controller, insert card and turn on m/c
[SC672 controller to operation panel communication error] - controller PCB defective 04/04/08
[SC672] - check line voltage, neutral to ground too high 04/04/08
[SC672] - controller PCB defective 04/04/08
[SC672] - NIB not seated correctly 04/04/08
[SC672] - NVRAM installed backwards 04/04/08
[SC672] - pins 55 and 56 of CN504 (fax connector) were contacted together 04/04/08
[SC672] - replace IPU board 04/04/08
[SC672] - reseat controller PCB 04/04/08
[SC672] - SBCU defective 04/04/08
[SC672] - to recover firmware For System - turn sw1 on DIP SW 2, on controller, insert card and turn on 04/04/08
m/c
[SC731] - tray upper limit sensor 04/04/08
[SC770] - gear AX 04 01 24 inside DC motor popped out of position 04/04/08
[SC770] - replace harness for 1 bin shift tray 04/04/08
[SC792] - finisher can not be used, check finisher and bridge unit connection 04/04/08
[SC792] - finisher not installed - bridge unit and finisher must be installed as set 04/04/08
[SC792] - SBCU defective 04/04/08
[SC818] - controller PCB defective 04/04/08
[SC818] - reflash firmware 04/04/08
replace controller board 04/04/08
[SC819] - fax dimm in wrong slot - only 1 function dimm can be installed 04/04/08
Solution Text Updated
[SC819] - reflash firmware 04/04/08
[SC819] - replace HDD 04/04/08
[SC819] - replaced SBCU board 04/04/08
[SC819] - upgrade system firmware to 5.20/ Eng 3.29.8 or newer 04/04/08
[SC820 self diagnostic error CPU] - controller PCB defective 04/04/08
[SC820] - reflash firmware 04/04/08
[SC823] - replace NIB 04/04/08
[SC824] - replace nvram 04/04/08
[SC828] - reflash firmware 04/04/08
[SC860] - HDD disconnected 04/04/08
Fuse 5 on Power Supply blown 04/04/08
[SC984] - replace laser diode unit 04/04/08
[SC990] - reload with latest firmware 04/04/08
[SC990] - replace HDD 04/04/08
replace PSU (triac on the PSU) 04/04/08
[SC991 software continuity error] - reload with latest firmware 04/04/08
[SC991] - reload with latest firmware 04/04/08
[SC997] - reflash firmware 04/04/08
[SC997] - Reseat or replace optional memory / option DIMM 04/04/08
[blank image - scan router] - Copier SP5-801-009 04/04/08
[blank image - scan router] - refer to TSB B453/B461-001. be sure to re-enter delivery address and turn 04/04/08
on delivery option in UT
[12320 Twain error] - Enable NetBEUI (Net-Boo-EE) protocol. Connect to MFP with a web browser using 04/04/08
its IP address. Click configuration, general.
[GlobalScan requirements, firmware for the MFP, instructions.] - directed the customer to the GlobalScan 04/04/08
section on the TSC site which contains the requirements, instructions, firmware, etc.
[supported software] - supports smartnet monitor, scan router v2 lite and pro,desktop binder , lan fax 04/04/08

[Scan Router lite V2 install questions] - can not install scan router v2 on primary, domain , mail, or file 04/04/08
servers, see readme files and op manual
[Scan Router lite v2 on XP] - scanrouter v2 lite version 2.x is supported on windows xp. 04/04/08
[address book update fails - scan router] - must set machine as I/O device, open admin utility, select 04/04/08
server, select I/O device from menu,add ip (not for non CMF units)
[unable to connect to delivery server - Scan Router] - test by logging in as administrator, if adminstrator 04/04/08
works then user must be admin or power user to install and run programs.
Solution Text Updated
[Scan Router log - destination file versions do not match] - Go to scanner mode and select update address 04/04/08
book. Scan again to test.
[scanner can not be selected] - reseat the ram dimm 04/04/08
[print option not recognized] - 64MB memory not installed or seated right EDP code 400517 04/04/08
[scanner can not be selected] - NIB not installed 04/04/08
[scanner can not be selected] - NIB not seated correctly 04/04/08
[printer/scanner can not be selected] - printer / scanner selected - confirm 64 meg dimm is installed 04/04/08

[scanner can not be selected] - scanner can be seen in user tools, check that the scanner button is the 04/04/08
last button on op panel
[peer to peer printing] - explained / assisted with smartdevice monitor 04/04/08
[turn tx reports on/off] - press UT, select fax, select key op settings, select user parameters, scroll to sw03, 04/04/08
set bits 0 and 5
[miscellaneous user programming] - 1013302 04/04/08
[miscellaneous user programming] - fax rev. order printing p 90 op manual 04/04/08
SP 6 901 to check DF size sensors, page 5-46 for chart 04/04/08
[SP7-505-211] - replace registration sensor. 04/04/08
[jams at entrance B387 ADF hitting cover (DF71)] - Add mylar(A858 9900) refer to TSB A265/267-034 04/04/08

[DF72 paper impacting with seperation roller] - add seperation guide mylar B387 2321. 04/04/08
[original skew when exiting the ADF] - spring and/or bushing missing from driven exit roller 04/04/08
[skewed copies / slit glass only] - perform skew adjustment page 3-130 FSM 04/04/08
[add toner condition constant displayed] - SP 2 928 Toner end clear, select 1 and press enter 04/04/08
[no power] - L41 on the DC PSU not soldered in correctly. 04/04/08
[no power] - replace BICU 04/04/08
[no power] - replace PSU. 04/04/08
[key counter install / coin-op installation] - SP5 1 1 3 set to 1 to enable key counter. 04/04/08
[prints 2 copies then prompts user to press start to continue] - replaced white reference plate 04/04/08

[SC21] - adjust acceptable modem carrier drop time, G3 switch 0A bits 0 and 1 04/04/08
[reports on/off] - communication result report -user parameter switch 03, bit 0 (memory) bit 5 04/04/08
(immediate)
[reducing tx image , image not rotated] - Use memory transmission 04/04/08
[partial blank and blank copies] - no developer installed 04/04/08
[blurry image] - clean laser optics 04/04/08
[black lines - on edge of copy made thru DF] - perform side -to-side registration, SP 6-006. 04/04/08
Solution Text Updated
[dirty background on rev side of copy jobs] - replace toner and developer 04/04/08
[dirty background on rev side of copy jobs] - upgrade BICU firmware to G 1.33 or higher and change SP 04/04/08
modes 2-995 and 2-996
replace transfer roller 04/04/08
[spots on copies in pattern] - replace drum 04/04/08
[upper drawer paper end sensor broken] - replace paper end sensor 04/04/08
[SP7-903-010] - dev. unit flip cover damaged and causing paper jam, replace PCU unit. 04/04/08
[bypass cannot be selected] - deselect auto reduce/enlarge. 04/04/08
LPR queue name, PORT1 all caps no spaces 04/04/08
[nib nvram clear procedure] - NVRAM Clear, short (or set) jumper OP2 on NIB 04/04/08
[network installation assistance] - printer name or print queue = PORT1 (all caps, no spaces) / password = 04/04/08
sysadm (lowercase)
[password for web tools and LPR printer name] - printer name or print queue = PORT1 (all caps, no 04/04/08
spaces) / password = sysadm (lowercase)
[postscript prints out reduced and then prints garbage] - update postscript and controller firmware 04/04/08

[fonts print junk during multi set printing] - turn off collate in the application 04/04/08
[SC194] - clean white plate. 04/04/08
sc2002=reflash firmware and replace controller 04/04/08
replace polygon mirror motor 04/04/08
[SC322] - replace cable between LD unit and BICU 04/04/08
[SC322] - replace LD unit 04/04/08
[SC322] - replace the BICU. 04/04/08
[SC392] - reset usingA level reset. 04/04/08
[SC500] - replace the main motor 04/04/08
[SC541] - enter SP 5-810, select 1, hold down original type key and OK or enter, display should say action 04/04/08
completed.
replaced BICU 04/04/08
[SC542] - enter SP 5-810, select 1, hold down original type key and OK or enter, display should say action 04/04/08
completed.
[SC542] - replace fusing thermostat. 04/04/08
[SC544] - enter SP 5-810, select 1, hold down original type key and OK or enter, display should say action 04/04/08
completed.
check connection to ADF from copier 04/04/08
[SC692] - replace the BICU. 04/04/08
CPU error, replace BICU board 04/04/08
Solution Text Updated
[SC901] - replace fuse 5 04/04/08
[Constant ADF jam with no paper present.] - Check ADF sensor harness is not pinched between the 04/04/08
covers.
[Jam P] - replaced FCU board 04/04/08
[add toner condition will not clear] - toner end clear, SP 2 928, change to a 1 - page 5-8- 04/04/08
[add toner] - toner end clear, SP 2 928, change to a 1 - page 5-8- 04/04/08
when copying, fax button goes red, bad connection at speaker on fax option part of op panel. 04/04/08
[counter not working] - Initialize counter with SP 7 825 select 1, press and hold original type key and 04/04/08
pound key -
[Counter totals cannot be printed.] - Under investigation. 04/04/08
[dead machine green main power light only] - battery switch must be jumped to on position 04/04/08
[dead machine no power] - DF board -B0465170- 04/04/08
[dead machine green main power light only] - replace FCU - new part number B1685182, TSB B620-003 - 04/04/08

[dead machine] - replace FCU board 04/04/08


[factory adjust displayed at start up] - battery jumper in wrong position 04/04/08
[firmware level -current level L - as of 041604] - SP7 8 0 1, Rom versions and option connections 04/04/08

key counter not an option (sp 5113 in FSM is for B129/B130) 04/04/08
B046 series does not have a key counter plug or installation 04/04/08
[memory installation, copier] - 8 meg standard, optional 32 meg install at CN2 on FCU, EDP 001342MIU 04/04/08
-old stock of memory -2 sided NG, all good from 5/02 on
[memory installation not seen] - early stocks of EDP code 001342MIU 32MB did not work, all memory 04/04/08
ordered after 5/02 will work - NG memory is 2 sided
[power supply makes humming noise] - replace power supply 04/04/08
[prints error reports after installing new main board] - battery jumper set to off. Shipped in off position 04/04/08
on new boards, see page 3 26 of service manual.
[SC0-04] - check the phone line connection, and for line noise. 04/04/08
[SC20] - check the phone line connection, and for line noise. 04/04/08
[how to turn reports on and off] - key operator tools, user parameters, switch 03, Bits 0 and 5, set to 0 04/04/08

[date and time settings] - go to user tools, fax features, setup 04/04/08

[sort grayed out] - early stocks of EDP code 001342MIU 32MB did not work, all memory ordered after 04/04/08
5/02 will work - NG memory is 2 sided
[overtoned copies with good ID sensor and VT values in SP 221] - bad toner - lot number 2J416401 was 04/04/08
bad -
Solution Text Updated
[developer on image] - quenching lamps not working 04/04/08
[development unit - developer spill] - replace copier FCU board 04/04/08
[fusing offset images] - refer to tsb B044-009 04/04/08
[lines on copies, rotational drum scratches] - replace PCU. 04/04/08
[registration error, lead edge] - SP1 0 0 1, lead edge registration adjustment 04/04/08
[constant add paper indication] - Check and reattach paper end sensor,push bottom metal plate down 04/04/08
when adding additional paper to trays.
[mechanical counter not advancing] - Initialize counter, SP 7 825, enter 1 press and hold photo key and 04/04/08
press OK key, page 1 dash 7 of manual.
[noise - polygon mirror] - replace polygon mirror motor with new part number AX060284 as of October 04/04/08
2004
toner type 1155D, EDP # 411072 04/04/08
part numbers for supplies: PCU #411113 yield 45,000, Toner 885257 yield 7000. 04/04/08
[Jam A] - add guide plate stopper number B 0 4 4 2 6 5 6. 04/04/08
[Jam A] - check registration switch actuator clears cut outs in two mylar sheets, one on door, one on 04/04/08
guide plate
[Jam A] - right door not keeping door switch closed when paper passes over transfer roller. 04/04/08
[wrinkled output - second side thru bypass] - out of spec - refer to page 14 - 15 of op manual 04/04/08
[NIB LPR name, and user name/password for web tools?] - LPR name is PORT1, (ALL CAPS, no spaces). 04/04/08
The default password is- sysadm.
[MAC OSX support] - as of 9/12/02 MAC OS X is supported in the classic mode only (OS 9) 04/04/08
[print jobs not received from a MAC while in energy save mode] - upgrade controller firmware. 04/04/08
[memory requirements for controller] - 16 MB base memory, add 32 MB number 400516 or 64 MB 04/04/08
number 400517 or 128 MB number 400518 for faster throughput
[NIB LPR name, and user name/password for web tools?] - LPR name is PORT1, (ALL CAPS, no spaces). 04/04/08
The default password is- sysadm.
password for web browser, use sysadm 04/04/08
[nib nvram clear procedure] - NVRAM Clear, short (or set) jumper OP2 on NIB 04/04/08
[print controller not seen -user tools # 5, printer features] - replace print controller board 04/04/08
[print controller not seen -user tools # 5, printer features] - reseat print controller connections, CN 33 on 04/04/08
FCU
[Print controller not recognized.] - install optional 128 or 256 meg dimm into optional memory slot 04/04/08

[Print controller not recognized.] - replaced printer/scanner dimm 04/04/08


[Print controller not recognized.] - wrong 256 dimm installed should be 001180 miu 04/04/08
[UNIX printing] - UNIX installation information on rich-usa website 04/04/08
Solution Text Updated
[unix printing] - the postscript option is needed for printing with device option support in a unix 04/04/08
enviorment
[SC101] - check small ribbon cable at CN 12, top right of FCU, goes to SBU board, runs thru choke that is 04/04/08
screwed in place.
[SC101] - number two mirror out of position, location on page 6 15 of manual 04/04/08
[SC101] - replaced lens unit 04/04/08
[SC320] - replace laser unit 04/04/08
[SC322] - replace laser unit 04/04/08
[SC322] - toner hopper not installed correctly, causing LD shutter to block laser path, see page 6 24 of 04/04/08
service manual.
[SC322 laser synchronization detector error] - toner end clear, SP 2 928, change to a 1 - page 5-8- 04/04/08

install toner bottle 04/04/08


install toner properly which moves the laser shutter 04/04/08
[SC500, main motor lock error] - DF connector should go to CN 3 on FCU board, follow connector color 04/04/08
codes.
[SC542] - replace thermistor 04/04/08
[SC542] - SP 5 8 1 0, select 1, hold down the original type key and then press the ok key. 04/04/08
reset code=sp5810 /0 to a 1 and press original type key and the ok key 04/04/08
[SC543] - SP 5810, select 1, hold down the original type key and then press the ok key. 04/04/08
[SC544] - replace PSU. 04/04/08
[SC544] - replace thermistor 04/04/08
[SC544] - SP 5 8 1 0, select 1, hold down the original type key and then press the ok key. 04/04/08
replace power supply, heater lamp triac failure 04/04/08
SP 5-810, press 1 hold down OK and original type key at same time to reset 04/04/08
S C 550, standby temperature error, cleaned dust blocking fuser fan 04/04/08
[SC551] - SP 5 8 1 0, select 1, hold down the original type key and then press the ok key. 04/04/08
[SC551] - triac shorted 04/04/08
[SC551] - upgrade firmware to version K, says A A on system parameter list 04/04/08
[SC552] - SP 5 8 1 0, select 1, hold down the original type key and then press the ok key. 04/04/08
[SC621] - remote terminal defective. 04/04/08
[SC692] - replace the FCU. 04/04/08
[SC907] - replace the FCU. 04/04/08
[APS mode available] - APS not available 04/04/08
[user codes, specifications and operation] - 10 codes only, user tools, copy features, key operator tools, 04/04/08
user code access, will print code counts also.
Solution Text Updated
[miscellaneous user programming] - explained user tool function 04/04/08
BICU firmware must be Version 1.11.03 or higher 04/04/08
[add toner or near end toner condition] - starter cartridge 60 gram, yeild approximate 400 prints @ 5% 04/04/08

[toner cartridge setting error is displayed falsely] - upgrade BICU firmware to 1.262.01 or higher and ctl to 04/04/08
2.02 or higher
see TSB B051/B052-056 Light Copy and/or Toner End cannot be cleared. 04/04/08
reset toner message/ SP 7923-1,2,3,4 04/04/08
[displays, rewriting has failed when changing SP modes] - load latest versions of BICU and Controller 04/04/08
firmware (conflict if one version is older)
[document server, memory full after 456 pages] - scan pages with auto color select instead of full color 04/04/08

perform sp 5801-11 reboot copier 04/04/08


[fuser oil message will not clear] - replace IO Board. 04/04/08
[machine enters process control, pages in sets are lost] - replace controller PCB 04/04/08

Update BICU firmware to 1133N or Higher 04/04/08

execute sp7804-11 04/04/08


Please wait - refer to TSB B156-008 - check fuse 11 on psu is open, short in harness remove short and 04/04/08
replace psu
[false waste bottle full OPC belt] - reset SP 7-904 04/04/08
reset code with SP7904 04/04/08
set Comm Switch 0A bit 4 = 1 04/04/08
[Tx files reduced at remote fax] - user tool, fax, general settings, Reduce Image Tx, OFF 04/04/08
[background] - refer to TSB 014 04/04/08
[background] - replace PCU 04/04/08
[blank image - one side] - refer to TSB 15 04/04/08
[blank image - one side] - reseat developer unit 04/04/08
replace transfer belt cleaning clutch AX200236, PC pg 57 index 14 04/04/08
[blue type on green background w red print, blue copies red] - change to map original and select color 04/04/08
adj to Y, M to lightest and C to darkest
replace black dev clutch 04/04/08
NO magenta at lead edge/ replace BLACK dev clutch 04/04/08
paper transfer roller solenoid not working 04/04/08
replaced controller board 04/04/08
Solution Text Updated
[black faint images] - all SPs in TSB-030 need to be manually input, check that every SP is correctly set 04/04/08

[light image - new install] - change Black ADS SP 4205-01 to a lower number (default 64), test with test 04/04/08
chart for density
[black solids not dark enough new install] - machine default is text/photo, change to text 04/04/08
[light image - new install] - machine default is text/photo, change to text 04/04/08
[black faint images] - new style dev units, PCU, and firmware, see TSB-030 04/04/08
[light copies] - new style dev units, PCU, and firmware, see TSB-030 04/04/08
[light image - black only] - new style dev units, PCU, and firmware, see TSB-030 04/04/08
[light image - only one color (C/M/Y)] - new style dev units, PCU, and firmware, see TSB-030 04/04/08
[black faint images] - refer to TSB 021 04/04/08
[light image - black only] - replace black developer unit 04/04/08
check/replace Laser unit 04/04/08
color only - replaced fuser unit 04/04/08
Set User Tools, Copier, Edit Image to Text Mode 04/04/08
[lines, light (PCU wear)] - replace PCU 04/04/08
[void bands from lead to trail of copies and internals] - replace PCU and developement units 04/04/08
[registration off - second side duplex] - replace registration clutch 04/04/08
[varying registration] - screw from drumshaft coming loose - refer to tsb b064-21 04/04/08
[registration side to side off] - off glass only use SP 4-011 04/04/08
[image skew from copy, print and fax modes] - see t s b 0 29 04/04/08
ITB cleaning brush clutch and or solenoid 04/04/08
[spots, when copying photographs] - photographs sticking to glass, place transparency between photo 04/04/08
and glass
[little small spots on copies] - replace PCU 04/04/08
[black and white dots] - refer to TSB 014 04/04/08
[lines and streaks on copies] - new style dev units, PCU, and firmware, see TSB-030 04/04/08
[color streaks or background] - Refer to bulletin 41 04/04/08
[lines and streaks on copies] - reform mylar on the charge section assy on opc 04/04/08
[rainbow streaks] - replace charge corona unit 04/04/08
[lines and streaks on copies] - replace charge section assy - on opc 04/04/08
[lines and streaks on copies] - replace PCU 04/04/08
[lines, streaks, and color patches on outputs] - replace transfer belt cleaning clutch AX200236, PC pg 57 04/04/08
index 14
Clean Laser optics 04/04/08
Solution Text Updated
[uneven image density at the side of image] - refer to TSB 014 04/04/08
[uneven image density] - replace fuser 04/04/08
[uneven image density] - shake toner cartridge vigorously more than 10 times 04/04/08
[fuser oil will not add] - SP7 913 must read at least 50 copies for oil to add. Counter may have been 04/04/08
cleared by mistake. - see page 6-68 of FSM -
[press roller or fusing belt damaged] - glossy or coated paper not supported 04/04/08
[press roller or fusing belt damaged] - replace fuser unit 04/04/08
[press roller or fusing belt damaged] - replace pressure roller 04/04/08
[hot roller - premature failure] - replace hot roller - AE011087 - TSB 050. 04/04/08
[noise - fusing unit] - adjust paper guide on top of fuser assembly 04/04/08
replace transport bracket assembly B0514803, TSB -026 04/04/08
[Jam Fuser using bypass] - decrease double sheet feeding from bypass, SP 1 940 to 1 refer to TSB 16 04/04/08

[False Jam B] - open and close right upper and lower door, also front door 04/04/08
open cover C on right side of machine, along with all other covers 04/04/08
open and close right upper and lower door, also front door 04/04/08
[SP7-504-001] - fusing exit sensor actuator 04/04/08
[SP7-504-003] - chk end fence is at edge of ppr, if the end fence can be moved back without pressing on 04/04/08
sides of fence replace fence af017025
replace upper and lower relay clutches 04/04/08
[SP7-504-004] - chk end fence is at edge of ppr, if the end fence can be moved back without pressing on 04/04/08
sides of fence replace fence af017025
High Voltage Supply Board 04/04/08
jam 12= replace relay clutch 04/04/08
Junction gate blocking fusing exit sensor actuator 04/04/08
[SP7-504-125 SR860] - add grid shading plate, see TSB-037 04/04/08
[envelope printing] - Program bypass tray for envelope size (com10 = 4 1/8 x 9 1/2), page setup must 04/04/08
specify correct paper size and source (bypass).
[scanner can not be selected] - reseat the ram dimm 04/04/08
[sending data to smtp server has failed] - authentication on SMTP server not supported, need to disable 04/04/08
authentication on server
[memory - not recognizing exmem (extra memory)] - use PC100 Type B memory- 001342MIU Ricoh 04/04/08
brand/ 2960184 Savin,Gestetner brand EDP 400516 was the original number
[losing IP address after power up] - poor connection to the user account management option 04/04/08
[network installation assistance] - assisted with the network setup 04/04/08
Solution Text Updated
[unable to enter IP address from keypad in System Settings] - turn off DHCP, System Settings-Interface 04/04/08
Setting-Network Boot, select None instead of DHCP.
[User name and password for web browser configuration] - user name - leave blank, and password - 04/04/08
password (lower case).
[Wireless LAN Specification] - Wireless LAN Specification - IEEE 802.11b 04/04/08
[print option not recognized] - clean all dimms with alcohol and reseat several times 04/04/08
bad NIB 04/04/08
[SC101] - please see t s b 41 04/04/08
Replace SBU board (lens block) 04/04/08
[SC121] - replace PSU 04/04/08
[SC142] - Refer to bulletin 41, replace SBU (lens holder assembly) with new style PN- B0511697 04/04/08
defective LD unit 04/04/08
[SC302] - defective high voltage supply board 04/04/08
[SC305] - defective PCU 04/04/08
[SC305] - PCU installed with too much force, see TSB-043 04/04/08
discharge harness connector #G0705307 plug contacts bent, can be reformed 04/04/08
[SC350] - defective high voltage supply board 04/04/08
[SC420] - defective high voltage supply board 04/04/08
fuser unit damaged, belt torn or bad connection of bias terminal 04/04/08
[SC421] - raise S P 2 502 H and L to negative 3000 volts, discharge bias adjustment 04/04/08
replace PCU 04/04/08
excess load on main motor from either OPC or ITB belts only . 04/04/08
replace main moter 04/04/08
[SC481] - defective main motor 04/04/08
belt mark detection sensor failed 04/04/08
CN 307 on IOB loose, pins 11,12,13 for belt mark sensor 04/04/08
replace transfer belt mark detection sensor 04/04/08
[SC543] - replace fusing belt unit (has thermofuse and thermistor included) 04/04/08
[SC555] - fusing unit loose connection 04/04/08
[SC571] - issue corrected with firmware version 1.233.01 or later. 04/04/08
[SC571] - oil end sensor 04/04/08
[SC571] - SP 5 810 to reset, A level code 04/04/08
replace oil end sensor and firmware update for the sc571 04/04/08
replace oil supply solonoid pump 04/04/08
reflash firmware 04/04/08
Solution Text Updated
[SC672] - defective or wrong memory dimm 04/04/08
[SC672] - refer to TSB 011 04/04/08
[SC672] - to recover firmware For System - turn sw1 on DIP SW 2, on controller, insert card and turn on 04/04/08
m/c
replace power supply unit 04/04/08
clean dimms 04/04/08
[SC792] - finisher not installed - bridge unit and finisher must be installed as set 04/04/08
[SC804] - replaced finisher 04/04/08
replace controller board 04/04/08
[SC819] - reload all firmware 04/04/08
[SC820] - defective controller 04/04/08
[SC824] - replace controller 04/04/08
[SC860] - reformat HDD 5 832 1 04/04/08
replace HDD 04/04/08
[SC863, HDD, read error] - replace control PCB 04/04/08
format hard drive, SP 5 832 04/04/08
replace HDD 04/04/08
execute copy SP 5-832-008 04/04/08
[scanner can not be selected] - NIB not installed 04/04/08
[scanner can not be selected] - NIB not seated correctly 04/04/08
[Photo Editor not working AF1232 Twain driver] - uninstall twain driver from add/remove programs. also 04/04/08
make sure T1232 folder under windows/twain_32/ricoh_v3 is deleted.
[email unable to send] - be sure that all firmware is updated to lastest firmware - refer to TSB B051-005 04/04/08

[scan to email file can be open but image corrupted] - be sure that all firmware is updated to lastest 04/04/08
firmware - refer to TSB B051-005
scan to email not working Reset SP 5 801, 9, 10, and 11 04/04/08
[cannot communicate with server - scan option] - double check the IP address of the delivery server on 04/04/08
the PC and on the machine under user tools, system settings, file transfer
[high resolution scan problem (32Mb or higher)] - make sure GlobalScan server is logged in to network as 04/04/08
network user and local admin at installation time.
[scan to email, large files are broken up into multiple email] - refer to Facts Line Bulletin 018. 04/04/08
[cannot communicate with server - scan option] - double check the IP address of the delivery server on 04/04/08
the PC and on the machine under user tools, system settings, file transfer
[address book update fails - scan router] - download and install latest scan router v2 version 2.0.2.0, but 04/04/08
make sure to remove any previous version first.
Solution Text Updated
[Scan Router - address book update fails] - must set machine as I/O device, open admin utility, select 04/04/08
server, select I/O device from menu,add ip (not for non CMF units)
[Scan Router - unable to connect to delivery server] - test by logging in as administrator, if adminstrator 04/04/08
works then user must be admin or power user to install and run programs.
NVRAM board 2 p/n B0535164 loose connection or missing. 04/04/08
[Multi TIFF or PDF files sent cannot be open on PC side] - be sure that all firmware is updated to lastest 04/04/08
firmware - refer to TSB B051-005
[envelope printing] - Program bypass tray for envelope size (com10 = 4 1/8 x 9 1/2), page setup must 04/04/08
specify correct paper size and source (bypass).
[supported software] - supports smartnet monitor, scan router v2 lite and pro,desktop binder , lan fax 04/04/08

[ADF original table keeps rising and falling] - repair / replace original set sensor - cold solder joint 04/04/08

SP4020-001 turn if off and power cycle unit 04/04/08


[SP7- 505-055] - replace df registration sensor 04/04/08
[DF jams] - replace original registration sensor 04/04/08
[DF general problem] - check document present sensor for cold solder joints 04/04/08
[ADF Missfeed] - replace one way bearings on feed shaft 04/04/08
[image shifted lead to trail or side to side thru adf] - inspect ground brush and upper original guide on adf 04/04/08
cover - adf cover b4772341
check replace 4th orginal width sensor 04/04/08
replace worn adf upper inner cover 04/04/08
adjust front of adf black guide plate up 2mm - inner width sensor actuator touching side of guide - 04/04/08
causing size to be 10.5x7.5
[toner end constant display] - perform ram clear procedure 04/04/08
[operation panel - no display] - fuse 1 0 1 04/04/08
[operation panel - no display] - replace PSU 04/04/08
[fuse 103] - fuse 1 0 3 04/04/08
(fuse 103)check/replace tandem tray paper height sensors 04/04/08
[fuse 104] - blank display - defective operation panel 04/04/08
(fuse 104)optional copy tray sensor harness shorted/damaged 04/04/08
(fuse 104)Right tandem tray main harness shorted 04/04/08
(fuse 104)optional exit tray harness shorted causing fuse 104 blows 04/04/08
(fuse 104)replace VIB pcb (Video Interface Board pcb5) 04/04/08
[operation panel - displays door open] - Web drive motor harness pinched between the fuser cover and 04/04/08
frame of fuser unit
replace fuse 109 on PSU 04/04/08
Solution Text Updated
[displays copying when punch/sort] - replace HDD 04/04/08
[displays storing and locks up during long mixed original run] - replace IPU board 04/04/08
[displays storing and locks up during long mixed original run] - reseat drum unit connection 04/04/08
check harness in front of fusing unit, may be touching inveter roller shaft (AF020565) 04/04/08
repaired wires rubbing frame in the finisher 04/04/08
[dead machine] - AC neutral terminal loose on PSU 04/04/08
replaced main psu for no display and red wrench 04/04/08
replace main power switch 04/04/08
repair wires for copy tray sensor and replace FU 104 04/04/08
[displays output tray full] - check copy tray sensor in SP 5 803 17 bit 4 04/04/08
[firmware not loading] - refer to sm page 5-12 for forced update procedure 04/04/08
[key counter questions] - installation procedure page 1-61 rev 10/2002 04/04/08
turn on APS in system settings / paper tray settings 04/04/08

[last page of first job becomes first page of next job] - reformat hdd 04/04/08

[last page of first job becomes first page of next job] - replace finisher main board 04/04/08

[operation panel blank display , red wrench , open door] - replace fuse 111 in psu 04/04/08

[operation panel blank display , red wrench , open door] - replace HDD 04/04/08

[operation panel - displays key symbol for tray] - apply A P S for tray - sys. setting/tray paper settings 04/04/08

replace HHD 04/04/08

[operation panel - displays now loading] - replace HDD 04/04/08

[operation panel - displays set fuser unit] - Web drive motor harness pinched between the fuser cover 04/04/08
and frame of fuser unit
[operation panel - displays four trays] - replace power supply unit 04/04/08
set dip switches on the BCU pcb to 5 =off 6 = on 04/04/08

[display is in wrong language] - check dip switches on BCU board 04/04/08

[operation panel - dims] - replace power supply 04/04/08


Solution Text Updated
fuse 104 blown 04/04/08

replace Power Supply 04/04/08


[display is split into two displays halves] - replace lcd driver board 04/04/08
[red print key, fuser up to temp, no SC, can copy in SP only] - set SP mode 5-118 to 0 04/04/08
[power requirements] - 120v - 60hz - 20a fluctuation = +/- 10% 04/04/08
[SP mode (some) not displayed on operation panel] - special SP modes are in bold in service manual, 04/04/08
press and hold # key then press copy SP after entering SP mode page 5-1
[SP modes are in japenese] - bcu dip switch set 5 off and 6 on for USA NA 04/04/08
[operation panel - touch screen adjustment] - c/m - 1-9-9-3 - c/s 5x enter 04/04/08
[web near end condition] - SP 1902-4 should be set to 90 04/04/08
[punch unit - 2 hole displayed with 3 hole installed] - set shortcut key - user tools/copy features/3 of 04/04/08
5/select button
[SR 860 booklet staple position not shown on display] - must be set to display in user tools/copy 04/04/08
features/input-output
[cover interposer dead] - interposer connector on finisher side broken 04/04/08
[cover interposer questions] - set S P mode 5959-6 to 0 04/04/08
[finisher - not stapling full set] - replace stapler unit jogger fences 04/04/08
[finisher - stacking poorly on shift tray] - adjust the tension of the exit guide plate motor timing belt. See 04/04/08
TSB B468/B469-017
[finisher jams at prestack gate-staple/punch sr850/1075 only] - replace lower guide plate - pn b4682120, 04/04/08
tsb b468/b469 - 011
[SR 860 folding registration off] - adjust S P mode 6902 04/04/08
[saddle stitch - not folding correctly] - adjust stack feed out belt HP sensor 04/04/08
[finisher - booklets folding crooked] - refer to tsb b468/b469 001 04/04/08
[SR 860 folding registration off] - T S B issued for booklet fold skewing - TSB# B468/B469 - 001 (Booklet 04/04/08
Skew or Parallel shifting)
[SR 860 folding registration off] - upgrade B C U firmware 04/04/08
[hole punched to close to edge] - SR 860 saddle stitch - B468 04/04/08
[finisher - false jams] - inspect staples - possibly in upside down 04/04/08
[finisher - noise from shift tray] - reseat shift tray - not installed properly 04/04/08
refer to TSB-021 04/04/08
clean and lube jogger drive rails 04/04/08
[punch unit - causing jams] - upgrade finisher rom pn B4685127 ROM file on website under 04/04/08
SR850/SR860. File name B468_B469v199.exe, ROM #B4685127
[punch unit - motor runs all the time] - replace punch motor 04/04/08
Solution Text Updated
replace punch unit drive clutch 04/04/08
[punch unit - SR840 does not recognize punch unit] - replace finisher rom - B4785105 ( file on website) 04/04/08
cannot be ordered through NSPC, 100% shipment will be made to field
[punch unit - SR840 does not recognize punch unit] - turn punch unit dip switches to off - only applies to 04/04/08
punch unit type 1075 for SR840
[punch unit - SR850 and SR860 do not recognize punch unit] - turn punch unit dip switches to off - only 04/04/08
applies to punch unit type 1075 for SR840
[saddle stitch legal paper - yes - see repairs] - custom firmware posted under mainframe firmware - 04/04/08
machine and SR860 need to be upgraded
replace upper limit switch 04/04/08
[stapler - jams, feeds 1 stack correctly 2nd stack misfeeds] - Screw type changed - TSB B468/B469 - 002 04/04/08

[stapler - jams, feeds 1 stack correctly 2nd stack misfeeds] - stack feed out belt second arm is loose or 04/04/08
fell off
[finisher - saddle stitch staple position not shown] - set user tools/copier features/input output/staple 04/04/08
position to center
[stapler - sets poorly stacked] - adjust jogger fence belt tension 04/04/08
[stapler - screws falling out of stapler tray slide rail] - Screw type changed - TSB B468/B469 - 002 04/04/08

[shading on copies] - development roller caked up with toner - clean or replace 04/04/08
Scanner movement issue 04/04/08
[blurry image] - please refer to varying registration and blurry copies 04/04/08
[tab copying - blurry image on tabs] - replace the transfer belt 04/04/08
[blurry image] - tighten flywheel screws. TSB-021 04/04/08
[premature drum failure] - perform id sensor initial setting 04/04/08
[drum - damaged - drive gear broken] - no longer refer to technical service bulletin B 0 64 - 013 R see tsb 04/04/08
47
[drum - damaged - drive gear broken] - recycle tube closed 04/04/08
[image shift - partial or negative image] - replace HDD 04/04/08
[duplex shift - auto margin shift] - user tools/copy features/edit/1-2 auto margin set to 0 04/04/08
[stretched out copies past slit glass] - clean ADF feed roller shaft and one way bearings 04/04/08
[bar code like copies] - replace SBU 04/04/08
[image density - light] - broken pin on developer stay - stay #B1403253 (pin is on this stay), dev unit backs 04/04/08
out when pin is damaged
[image density - light] - replace PCU 04/04/08
[black lines - lead/trail edge] - clean laser optics 04/04/08
[black lines - lead/trail edge] - drum 04/04/08
Solution Text Updated
[black lines - lead/trail edge] - replace development unit 04/04/08
[background - lines from CIS copy only] - replace CIS assembly 04/04/08
[black lines - op to non-op] - replace controller memory 04/04/08
[black lines - op to non-op] - replace controller pcb 04/04/08
[skewed images - DF and platen] - scanner unit bent 04/04/08
[noise - toner recycling assembly] - clean vertical return tube - reference FSM 6-48 [B] 04/04/08
[noise - drum cleaner assembly] - no longer refer to technical service bulletin B 0 64 - 013 R see tsb 47 04/04/08

[noise - drum cleaner assembly] - refer to tsb B064-015 for waste toner collection parts 04/04/08
[noise - toner recycling assembly] - refer to tsb B064-015 for waste toner collection parts 04/04/08
[cleaning unit drive gear broken] - adjust S P 2 9 02 to 2 or 1 04/04/08
[cleaning unit drive gear broken] - change sp mode 2912-001 lower by 1 04/04/08
[cleaning unit drive gear broken] - keep value of SP2912-002 to default value of 0 / as per rb064023 04/04/08

[cleaning unit drive gear broken] - no longer refer to technical service bulletin B 0 64 - 013 R see tsb 47 04/04/08

[cleaning brush separating from shaft] - please gather information - tas, part samples, etc...open hotline 04/04/08

[cleaning unit drive gear broken] - refer to TSB B064 - 047 drum and cleaning mechanism 04/04/08
[toner - collection coil bends/breaks] - refer to tsb B064-015 for waste toner collection parts 04/04/08
[cleaning unit drive gear broken] - replace cleaning unit drive gears 04/04/08
[toner - dusting/spilling] - check developer filter position - new plate added to hold filter in place. plate 04/04/08
#B0653108
[toner - dusting/spilling] - refer to tsb B064-015 for waste toner collection parts 04/04/08
[transfer belt - shifts] - adjust stud on transfer belt unit assembly - see TSB 011 04/04/08
[transfer belt - does not fit] - new belt may appear too large but will stretch to fit, may need to run copies 04/04/08

[transfer belt - shifts] - replace Transfer assembly 04/04/08


[transfer belt - not getting cleaned] - replace transfer belt 04/04/08
[No web end condition, fusing oil web spooling out / sc 550] - install firmware version 3.14 or higher - see 04/04/08
TSB 012 / 25
[oil cleaning web loosens and jams in fuser] - web pressure roller gear may be in backwards or damaged - 04/04/08
B0654211
key op code reset SP 7810 04/04/08
Rep relay guide plate B0652665 04/04/08
[feeding from paper trays, bypass also feeds] - refer to tsb b064/b065 - 51 for C-jams 04/04/08
Solution Text Updated
replace one way gears as per tsb b064/b065 - 18R 04/04/08
[Misfeed from Tray 1] - refer to b064/b065 TSB 18r for paper feed modification 04/04/08
[Misfeed from Tray 1] - replace paper feed control board - B0655139, tsb 23 04/04/08
[SP7-504-004] - Tray 2 paper feed sensor 04/04/08
[SP7-504-005] - refer to b064/b065 TSB 18r for paper feed modification 04/04/08
tighten/replace paper feed timing belt tension bracklet 04/04/08
[SP7-504-008] - check front and rear registration roller bearings for wear - pg. 71, index 3, upper 04/04/08
registration roller bearings (A2472800)
[SP7-504-008] - refer to b064/b065 TSB 18r for paper feed modification 04/04/08
[SP7-504-008] - repair paper feed unit black plastic guide plate 04/04/08
[SP7-504-008] - replace feed head assemblys 04/04/08
[SP7-504-008] - Replace transport sensor AW010084 04/04/08
[SP7-504-010] - repair paper feed unit black plastic guide plate 04/04/08
[SP7-504-11] - replace motor and one way gear - AX040121 and B3121521 04/04/08
[SP7504-012 relay sensor on when duplexing] - confirm SP 5-118 is set to 0 04/04/08
[SP7-504-12] - jogger drive belt tensioner loose 04/04/08
[SP7-504-012] - refer to b064/b065 TSB 18r for paper feed modification 04/04/08
[SP7-504-012] - replace paper feed assembly 04/04/08
replace relay clutch 04/04/08
Replaced relay guide plate/Mylar B0652665 04/04/08
[SP7-504-014] - registration sensor 04/04/08
[SP7-504-014] - reset fusing unit - not pushed in 04/04/08
removed paper from connector machine side 04/04/08
remove paper from connector machine side 04/04/08
replaced drum shaft and bearing holder assemblies 04/04/08
Replace Fusing Drive Motor 04/04/08
check/replace exit unit entrance sensor 04/04/08
[SP7-504-016] - inspect inverter junction gate and solenoid 04/04/08
replace IOB 04/04/08
clean or replace reverse roller solenoid 04/04/08
[SP7-504-19] - refer to tsb b064/b065 -028 04/04/08
[SP7-504-19] - replace exit roller - per TSB 028 04/04/08
[SP7-504-19] - springs on exit drive roller interfering with exit sensor actuator - roller #AF020508 04/04/08
Solution Text Updated
[SP7-504-062] - check front and rear registration roller bearings for wear - pg. 71, index 3, upper 04/04/08
registration roller bearings (A2472800)
check/replace papper feed unit 04/04/08
replace duplex transport sensor 2 04/04/08
replaced duplex transport clutches (only happened during double staple mode) 04/04/08
clean and lube fuser bushings/bearings 04/04/08
Clean and Lube duplex bushings and bearings 04/04/08
[SP7504-101 SR850 entrance sensor] - upgrade finisher rom to latest firmware 04/04/08
[SP7-504-101 SR850] - S R 850 - entrance sensor 04/04/08
[SP7-504-101 SR850] - upgrade finisher rom to latest firmware 04/04/08
[SP7-504-102 SR850] - replace punch unit 04/04/08
[SP7-504-102 SR850] - upgrade finisher rom pn B4685127 ROM file on website under SR850/SR860. File 04/04/08
name B468_B469v199.exe, ROM #B4685127
adjust upper exit guide plate motor belt as per tsb b468-017 04/04/08
Check shift motor, its rollers and belt 04/04/08
[SP7-504-105 SR850] - exit roller collar interferes with exit sensor actuator - remove collars and spring - 04/04/08
located on AF020508 exit drive roller
[SP7-504-105 SR850] - reform lower exit guide plate 04/04/08
[SP7-504-105 SR850] - replace finisher exit guide plate motor - B4085780 04/04/08
[SP7-504-105 SR850] - S R 850 - exit sensor 04/04/08
replace stack feed out belt 04/04/08
replace fuse on controller PSU 04/04/08
adjust the tension of the exit guide plate motor timing belt. see TSB B468/B468-017 04/04/08
[SP7-504-126 SR860] - exit sensor not activated after jogging 04/04/08
[SP7-504-126 SR860] - upper staple unit failure 04/04/08
[jamming at fuser exit and duplex entrance] - exit roller collar interferes with exit sensor actuator - 04/04/08
remove collars and spring - located on AF020508 exit drive roller
[Jams using 3 holed prepunched paper 11 x 8.5] - to run hole punch paper use short edge feed direction 04/04/08
8.5 x 11
[Misfeed from all trays] - clean grease from one way bearing(clutch) by feed unit motor 04/04/08
reconnect right tray paper height sensors 04/04/08
[right side not lifting] - center tray slider loose 04/04/08
[legal size L C T tray questions] - paper sizes - 8.5x 14 / 8.5 x 11 sef 04/04/08
[legal size L C T tray questions] - tray size setting S P mode 5959-5 set to 164 for legal 04/04/08
[DLT tray paper sizes] - sp mode 5959-001 04/04/08
Solution Text Updated
[LCT displays A4] - set sp mode 5959 - 5 to 38 04/04/08
[tandem tray, indicates add paper with paper installed] - tandem tray rail screws may be loose, especially 04/04/08
middle rail
[as400 printing] - be sure diprint on in browser and port is set to 9100 (default in sp 5 828) telenet into 04/04/08
NIB and type diprint bidirect on
[driver download / install/ setup assistance] - drivers and utilities are on website 04/04/08
[LPR printer name] - lp lower case 04/04/08
[wireless LAN setup] - for new wireless option sys/copy firmware have to be 1.12.3 or higher, wireless 04/04/08
cannot be active at the same time as Ethernet
[peer to peer printing] - explained / assisted with smartnet monitor 04/04/08
[WEB browser password] - leave user name blank, type password on password line 04/04/08
[file format converter - optional mfp hardware] - file format converter released. see technical bulletin 04/04/08
listed under b064 on tsc site.
[lock print jobs, lost password need to delete] - SP 5-832-2 deletes lock/sample files, doc server, stamp 04/04/08
data, scan and fax images
[false hole punch full message in smartnet monitor] - SR850/SR860 should have ROM B4685129 or 04/04/08
higher, SR840 should have B4785105 or higher
[controller installation] - install optional 128 or 256 meg dimm into optional memory slot 04/04/08
[controller installation] - install post script 3 (ps3) dimm into slot 2 04/04/08
[SC101] - reseat optics ribbon cable from sbu - vib 04/04/08
[SC101] - SBU has crack in board mounting screw too tight 04/04/08
[SC120] - replace S D R B pcb 04/04/08
[SC122] - replace S D R B pcb 04/04/08
[SC143] - reseat cables on S B U and motherboard 04/04/08
[SC144] - reseat optics ribbon cable from sbu - vib 04/04/08
replace CIS and bracket as set CIS#B4775830/bracket # B4773933 04/04/08
[SC184] - replace contact image sensor ( b4775850 ) and inverter bracket ( b4773933 ) 04/04/08
[SC184 C I S transmission error] - replace contact image sensor ( b4775850 ) and inverter bracket 04/04/08
( b4773933 )
replace fuse 103 on PSU 04/04/08
Repair shorted wire in paper height sensor ckt (blows FU103) 04/04/08
replace charge corona assembly 04/04/08
replace charge power pack 04/04/08
replace drum potential sensor 04/04/08
[SC335] - replace polygon mirror motor 04/04/08
reinstall cn172 on CNB pcb 04/04/08
Solution Text Updated
[SC337] - reseat connectors on polygon motor 04/04/08
replace drum potential sensor 04/04/08
[SC402] - screw from drumshaft coming loose - refer to tsb b064-21 04/04/08
[SC441] - refer to tsb B064-015 for waste toner collection parts 04/04/08
[SC441] - replace development motor 04/04/08
[SC441] - replace door switches 04/04/08
[SC495] - refer to TSB 015 and TSB 016 04/04/08
toner collection coil drive belt tension spring broken 04/04/08
[SC501] - left tandem tray connector broken or mis aligned 04/04/08
[SC501] - replace paper feed control board - B0655139, tsb 23 04/04/08
[SC501] - tandem tray rail screws may be loose, especially middle rail 04/04/08
[SC541] - clean drum potential sensor 04/04/08
[SC541] - replace BCU 04/04/08
[SC541] - replace center thermister - AW100084, this is the new thermistor. 04/04/08
[SC541] - replace drum potential sensor 04/04/08
(SC 541) - replace fuser harness 04/04/08
[SC542] - replace fusing thermostats or thermisters 04/04/08
[SC542] - replace thermistor and bad thermostat - middle thermistor new part #AW100084 04/04/08
SC 542, Replace center thermostat 04/04/08
replace Power Supply 04/04/08
Replace thermistats 04/04/08
[SC543] - replace power supply unit 04/04/08
pinched wire on center thermistor 04/04/08
[SC544] - replace thermistor and bad thermostat - middle thermistor new part #AW100084 04/04/08
replace thermistor and bad thermostat & middle thermistor new part #AW100084 04/04/08
[SC545] - replace center thermister - AW100084, this is the new thermistor. 04/04/08
[SC545] - upgrade firmware 04/04/08
[SC612] - replace BCU 04/04/08
Mailbox communication issue, replace mailbox main board 04/04/08
BCU defective 04/04/08
PSU defective 04/04/08
[SC670] - check or replace FU104 on power supply board 04/04/08
turn off dip sw 1 on BCU 04/04/08
dip sw 1 on controller, force firmware update 04/04/08
Solution Text Updated
[SC672] - bcu dip switch 101-1 on to force bcu firmware upload 04/04/08
[SC672] - replace controller PCB 04/04/08
[SC672] - replace engine nvram 04/04/08
[SC672] - replace HDD 04/04/08
[SC672] - replace memory board 04/04/08
[SC672] - replaced memory DIMM 04/04/08
replace Print Scan card 04/04/08
Replaced Nib card 04/04/08
replace memory, base and or optional 04/04/08
replace harness b4775741 & b4775611 04/04/08
[SC725] - replace stack feed out belt / bracket missing 04/04/08
[SC725] - Screw type changed - TSB B468/B469 - 002 04/04/08
repair is encoder sensor 04/04/08
replace stapler harness B4685440 04/04/08
reinstall jogger HP sensor 04/04/08
replace optional RAM 04/04/08
[SC819] - defective software 04/04/08
[SC819] - replace engine nvram 04/04/08
[SC819] - replaced memory DIMM 04/04/08
check/ replace HHD 04/04/08
[SC820] - replace BCU 04/04/08
[SC820] - replace controller pcb / pn b0655111 04/04/08
[SC823] - upgrade N I B firmware 04/04/08
[SC824] - replace BCU 04/04/08
[SC828] - pins on D I M M bent 04/04/08
[SC828] - replace printer/scanner dimm 04/04/08
[SC829] - replace controller board 04/04/08
[SC829] - replace optional 128/256 memory 04/04/08
[SC863] - replace HDD 04/04/08
[SC870] - check HDD connections 04/04/08
replace additional memory 04/04/08
[SC925] - check HDD connections 04/04/08
[SC925] - defective software 04/04/08
[SC925] - Replaced hdd with aftermarket brand - jumpers incorrect 04/04/08
Solution Text Updated
[SC955] - inspect wall voltage 04/04/08
[SC955] - poor connection of adf harness 04/04/08
[SC955] - reconnect all connectors on finisher main board 04/04/08
[SC955] - reinstall firmware 04/04/08
[SC955] - replace HDD 04/04/08
[SC955] - replace I P U board 04/04/08
replace adf main board 04/04/08
[SC990] - install latest firmware - controller firmware 1.12.3. BCU firmware 3.16C - C will be released in 04/04/08
January of 2003
[SC990] - replace pc memory on contoller board 04/04/08
[SC990] - under investigation - hotline call as of 10/21/02 04/04/08
[SC990] - upgrade firmware 04/04/08
[SC991] - replace controller board 04/04/08
[SC991] - replace HDD 04/04/08
[SC992] - replace charge power pack 04/04/08
Replace charge wire 04/04/08
[SC997] - replace engine nvram 04/04/08
[12320 Twain error] - Enable NetBEUI (Net-Boo-EE) protocol. Connect to MFP with a web browser using 04/04/08
its IP address. Click configuration, general.
[12320 Twain error] - open port 1022 in Win XP ICF, right click NetWork Places, properties, right click LAN, 04/04/08
properties, Advanced, settings, add new
[36851 Twain error - Windows XP] - right click my network places, properties, right click local area 04/04/08
connection, properties, advanced tab, and uncheck setting.
[scan to email questions] - embedded scan to email feature is very similar to outlook express. Therefore, 04/04/08
test email account with Outlook Express first.
[filename changes - scanner mode] - changes to filename are only applied to document server. 04/04/08
[garbled text email instead email with PDF or TIF files] - disable divide and send and maximum size. go to 04/04/08
user tools, scanner, scanner settings, divide and send no and max size off
[start button stays red - scan to email] - Set default sender name, user tools, system, key op, next twice, 04/04/08
enter any key op email. then scanner settings, key op = yes.
[scan to email questions] - embedded scan to email feature is very similiar to outlook express. Therefore, 04/04/08
test email account with Outlook Express first.
[Twain error 33696, 33376] - Custom size can only be used with platen glass not ADF. 04/04/08
[XP SP2 now installed and does not scan] - See TSC FAQ regarding Windows XP firewall issue 2825 and 04/04/08
2824
[scan to email questions] - embedded scan to email feature is very similiar to outlook express. Therefore, 04/04/08
test email account with Outlook Express first.
Solution Text Updated
[cannot communicate with server - scan option] - double check the IP address of the delivery server on 04/04/08
the PC and on the machine under user tools, system settings, file transfer
[127.0.0.1 delivery server address problem - ScanRouter] - First, disable anti-virus software on PC. Then 04/04/08
add I/O device again. After adding I/O device re-enable anti-virus software.
[Scan Router - address book update fails] - download and install latest scan router v2 version 2.0.2.0, but 04/04/08
make sure to remove any previous version first.
[capture function availability] - capture function requires future b064/b065 option called media link 04/04/08
board due out march of 2003. It changes file format to tiff.
[SMTP authentication] - confirm gateway address on the machine with a nearby computer. 04/04/08
[SMTP authentication] - confirm smtp server IP or name is correct. Contact mail administrator if need be. 04/04/08

[SMTP authentication] - SMTP authentication is available with controller firmware version 3.51, NIB 3.72, 04/04/08
scanner 2.08 or higher.
[DeskTopBinder drag and drop from document server to PC folder.] - Media link board is required. See 04/04/08
TSC FAQ answer ID 3040.
[creating email address via SmartNet Monitor for Admin] - need SNM for Admin v. 5.0 or better, click 04/04/08
1060/1075 in printer group, select Tools-Email Mngt-enter password at prompt-edit
(BM 155) Make sure all the connectors are installed in the SR 90, TR 90 and BF 90. 04/04/08
[CF - 4 01] - update CF90 software 04/04/08
[CF - 5 01] - update CF 90 software, refer to TSB SR 90 - 11 04/04/08
(TR 008) Stop gate motor (TR-M3) has a short, check connections. 04/04/08
replace hard drive 04/04/08
disconnect finisher 04/04/08
[dead machine] - replace controller board 04/04/08
replace power supply unit for controller 04/04/08
Reset circuit breaker on DC PSU 04/04/08
replaced harness's P/N B0705485 and B0705486 04/04/08
replace punch unit motor 04/04/08
[displays toner suction motor needs replacement] - SP 2972 and SP2973 must be reset after suction 04/04/08
bottle and motor are replaced.
Rep both hdd as a set 04/04/08
[bates stamp questions] - Bates stamp available for older B070 firmware. Check website 04/04/08
[machine runs slow] - Set optimum for thick paper selection in user tools to off 04/04/08
replaced hard drives 04/04/08
set sp mode 5131 to 1 North America 04/04/08
check /replace main PSU 04/04/08
reload stamp data with SP 5853 04/04/08
Solution Text Updated
enter 1,9,9,3, hit clear button 5 times on 5th time hold down and release after 5 sec 04/04/08
check & reset SP 2972 & 2973 04/04/08
Replace staple cartridge 04/04/08
[finisher not recognized by machine (sort mode is selectable)] - S R 8 40 should have ROM version 04/04/08
B4785105 or higher to enable the finisher to work on the B070/B071
[punches incorrectly or out of position] - check position of punch cam 04/04/08
[14 and 17 in paper only, buckles in GBC bypass and jams] - GBC S1 and S8 entrance sensors operation 04/04/08
and position
[After job is finished GBC jam LED on, no jam, can not clear] - Step 2 Sensor Connector J21 04/04/08

[chads scattering everywhere causing jams] - Chad Control Mechanism TSB VRC5-006, Units S/N prefix QC 04/04/08
and higher already have
[GBC and Cover Interposer compatability] - refer to TSB VRC5 - 008 for specific requirements 04/04/08

[GBC and SR841 Finisher Compatibility] - Install SR841 Finisher ROM Ver. P/N B7065107G (SR841) posted 04/04/08
on the TSC website.
refer to TSB- VRC5-012 reissue 04/04/08

GBC Steampunch III will work with SR841 finsher B070 B071 04/04/08

GBC Steampunch III will work with SR841 finsher only 04/04/08

[GBC steam punch jams] - paper weight 04/04/08


[GBC steam punch jams] - refer to TSB VRC5-001, relocating exit sensor 04/04/08
Replace backgage & use new style 19 hole dieset 04/04/08
[Items that do not work with the GBC] - GBC does not work with Tabs 04/04/08
[Items that do not work with the GBC] - GBC does not work with the 2 or 3 hole punch units in the 04/04/08
finisher
[Items that do not work with the GBC] - GBC does not work with the cover interposer 04/04/08
[Items that do not work with the GBC] - GBC does not work with the fiery 04/04/08
[Jams at GBC entrance GBC transport motors do not energize] - GBC Finisher Comm Cable 4 pin 04/04/08
connector with orange wire side should plug into CN113 on Finisher Board
[no power] - confirm GBC power switch is turn on - inside front door - lower left 04/04/08
Q3 shorted on control pcb - replace Back Gauge Assy. (solenoid) 04/04/08
[Damaged GBC Dieset] - Replace GBC Dieset 04/04/08
[overtoning] - make sure all upgrades and software changes were performed after installing enhanced 04/04/08
drum
replace drum shaft and drum shaft holder (@ approx 5 million copies) 04/04/08
Solution Text Updated
harness under scanner assy shorting to scanner (left of the scanner assembly) 04/04/08
replace developer unit 04/04/08
[light copies] - toner end sensor is shorting to front of developer guide rail - guide rail #A2291186 04/04/08

perform parallelogram adjustment sm page 3-151 04/04/08


[noise - installation] - noise from toner recycling vibrating plate - can be primed by dropping toner in clear 04/04/08
housing (plate A2943617)
part number for special SD card for GlobalScan, Type C Part number B1756057 04/04/08
paper weight specification given 04/04/08
Xero form II ncr paper 04/04/08
NCR paper use Appleton - Xero / Form II 04/04/08
[user codes how to install] - user tools, system, Key OP, mgmt setting or user code manage 04/04/08
user code setup explaination 04/04/08
check duplex junction gates, solenoids and guides 04/04/08
replace BCU PCB 04/04/08
replace paper feed clutch 04/04/08
clean/replace one way on exit drive roller 04/04/08
replace front door switches 04/04/08
remove paper or toner from duplex connector (machine side) 04/04/08
[SP7-504-20] - clean and lube bushings on the duplex roller shafts for horizontal transport 04/04/08
Short edge feed papers - tighten stepper motor drive belts 04/04/08
check/ replace duplex entrance clutch 04/04/08
check/ replace paper feed in feed units 04/04/08
perform NVRAM clear 04/04/08
[SP 7504-25 finisher entrance sensor] - SR860 works only with B070, SR840 with B070/B071 04/04/08
inspect pre stack junction gate 04/04/08
check /replace stack feed out belt 04/04/08
check /replace stack feed out belt motor 04/04/08
replace shft tray sensors 04/04/08
[SP7-504-53] - upgrade firmware to version 4.10 or higher - tsb 018 04/04/08
replace paper feed and transport clutches 04/04/08
replace upper relay clutch AX200174 04/04/08
Cleaned a small amount of toner out of the machine side duplex connector 04/04/08
[SP7-504-73] - clean and lube bushings on the duplex roller shafts for horizontal transport 04/04/08
adjust reverse roller gear torwards sep. roller for more pressure 04/04/08
Solution Text Updated
check/reset rear connector for DLT tray kit 04/04/08
check/replace short connector if DLT tray is installed 04/04/08
[reset tray displayed] - reseat jumper cable if LCT 04/04/08
Must set "image preview" in "print quality" of Fiery Printing. 04/04/08
[printer not recognized] - memory unit type D needed - 256mb, EDP#001491 04/04/08
[printer scanner not recognized] - memory unit type D needed - 256mb, EDP#001491 04/04/08
press 143 clear button 3 times 04/04/08
[E44] - Replace NVRAM 04/04/08
Scanner home position defective 04/04/08
MCU board 04/04/08
Scanner wire, timing belts, pulleys or carriage out of position 04/04/08
Scanner motor defective 04/04/08
Harness or connections 04/04/08
Scanner home position sensor defective 04/04/08
MCU board 04/04/08
Harness and connections 04/04/08
Scanner wire, timing belt, pulleys or carriage out of position 04/04/08
Scanner drive motor defective 04/04/08
Scanner motor defective 04/04/08
MCU board defective 04/04/08
Power supply defective 38 volts missing 04/04/08
Scanner wire, timing belt, pulleys or carriage damaged 04/04/08
Harness and connections loose or damaged 04/04/08
Scanner motor defective 04/04/08
Scanner drive mechanical drive overload 04/04/08
MCU board defective 04/04/08
Scanner motor defective 04/04/08
Overload on scanner drive 04/04/08
MCU board defective 04/04/08
MCU defective 04/04/08
Scanner motor defective 04/04/08
MCU board defective 04/04/08
[SC128] - Scanner drive mechanism bound or broken 04/04/08
Scanner motor defective 04/04/08
Solution Text Updated
Power supply defective 04/04/08
MCU board defective 04/04/08
Scanner motor defective 04/04/08
Scanner drive bound or broken 04/04/08
Power supply defective 04/04/08
MCU board defective 04/04/08
SBU defective 04/04/08
IPU defective 04/04/08
BCU defective 04/04/08
Harness and connections 04/04/08
White plate dirty or out of position 04/04/08
Clean and check the mirrors for damage 04/04/08
SBU defective 04/04/08
IPU defective 04/04/08
BCU defective 04/04/08
Check harness and connections 04/04/08
Check mirrors for chips, must remove to check backside. 04/04/08
CGB power pack defective 04/04/08
Charge corona unit defective 04/04/08
Charge receptical or connections 04/04/08
Drum has bad scratch or damaged 04/04/08
CGB power pack defective 04/04/08
replace charge corona assembly 04/04/08
Drum scratched or damaged 04/04/08
Charge receptical and connections 04/04/08
repl. door switches 04/04/08
CGB power pack defective 04/04/08
Carge corona unit defective 04/04/08
Drum damaged 04/04/08
Charge receptical and connections 04/04/08
CGB power pack defective 04/04/08
Charge corona unit defective 04/04/08
Charge unit receptical and connections 04/04/08
Drum damaged 04/04/08
Solution Text Updated
Drum potential sensor defective 04/04/08
Drum old or damaged 04/04/08
IOB defective 04/04/08
CGB power pack defective 04/04/08
Drum ground 04/04/08
Drum potential sensor defective 04/04/08
Drum ground 04/04/08
IOB board 04/04/08
CGB power pack defective 04/04/08
Quenching lamp defective 04/04/08
Developer unit dusting 04/04/08
Replace drum 04/04/08
Drum potential sensor 04/04/08
LDB defective 04/04/08
IOB defective 04/04/08
Potential sensor defective 04/04/08
IO board defective 04/04/08
CGB board defective 04/04/08
Drum and potential sensor connections 04/04/08
Drum defective 04/04/08
Potential sensor defective 04/04/08
LDB board 04/04/08
IO board 04/04/08
Harness and connections 04/04/08
Laser unit defective 04/04/08
Harness and connections 04/04/08
replace LD unit 04/04/08
Harness and conections 04/04/08
Polygon mirror motor defective 04/04/08
IO board defective 04/04/08
Harness and connections 04/04/08
Polygon mirror motor board defective 04/04/08
LD Board 04/04/08
Harness and conections 04/04/08
Solution Text Updated
TD sensor defective 04/04/08
IO board defective 04/04/08
BCU defective 04/04/08
TD harness or connections 04/04/08
Abnormal toner density 04/04/08
TD sensor defective 04/04/08
TD sensor harness and connections 04/04/08
IO board defective 04/04/08
BCU defective 04/04/08
Abnormal toner density 04/04/08
TD sensor defective 04/04/08
TD sensor harness and connections 04/04/08
IO board defective 04/04/08
BCU defective 04/04/08
Abnormal toner density 04/04/08
ID sensor defective 04/04/08
ID sensor harness and connections 04/04/08
IO board defective 04/04/08
BCU board defective 04/04/08
CGB power pack defective 04/04/08
ID sensor defective 04/04/08
ID sensor harness and connections 04/04/08
IO board defective 04/04/08
BCU defective 04/04/08
CBG power pack defective 04/04/08
Drum defective 04/04/08
ID sensor defective 04/04/08
ID sensor harness and connections 04/04/08
IO board defective 04/04/08
BCU defective 04/04/08
CGB power pack defective 04/04/08
Drum defective 04/04/08
ID sensor defective 04/04/08
ID sensor harness and connections 04/04/08
Solution Text Updated
IO board defective 04/04/08
BCU defective 04/04/08
CGB power pack defective 04/04/08
Dirty drum unit 04/04/08
ID sensor defective 04/04/08
ID sensor harness and connections 04/04/08
IO board defective 04/04/08
BCU board defective 04/04/08
Drum defective 04/04/08
Dirty drum unit 04/04/08
clean bias contact on transfer unit 04/04/08
Transfer power pack defective 04/04/08
Transfer belt or unit defective 04/04/08
Quenching lamp defective 04/04/08
CGB power pack defective 04/04/08
Harness and connectors 04/04/08
Drum motor defective 04/04/08
Overload on motor drive 04/04/08
BCU defective 04/04/08
Developer motor defective 04/04/08
Developer unit locked up 04/04/08
BCU defective 04/04/08
Polygon mirror fan bound up, 04/04/08
Harness and connections defective 04/04/08
LDB defective 04/04/08
replace toner suction motor 04/04/08
BCU defective 04/04/08
[SC495] - toner supply coil clogged 04/04/08
check/replace toner end sensor cleaner in toner bank unit 04/04/08
Toner end sensor 04/04/08
Toner supply pump motor 04/04/08
Toner bank unit defective 04/04/08
unclog or replace toner supply tubes 04/04/08
1st tray lift motor 04/04/08
Solution Text Updated
1st tray lift sensor 04/04/08
1st tray pick up solenoid 04/04/08
2nd tray lift motor 04/04/08
2nd tray lift sensor 04/04/08
2nd tray pick up solenoid 04/04/08
3rd tray lift motor 04/04/08
3rd tray lift sensor 04/04/08
3rd tray pick up solenoid 04/04/08
Tray 4 lift motor 04/04/08
Tray 4 lift sensor 04/04/08
Tray 4 pick up solenoid 04/04/08
Tray 5 lift motor 04/04/08
Tray 5 lift sensor 04/04/08
Tray 5 pick up solenoid 04/04/08
LCT tray 3 lift motor defective 04/04/08
LCT tray 3 pickup solenoid defective 04/04/08
LCT tray 3 lift mechanism bound 04/04/08
LCT tray 3 lift sensor defective 04/04/08
Bypass Tray 7 lift motor defective 04/04/08
Bypass tray solenoid defective 04/04/08
Bypass lift sensor defective 04/04/08
Paper feed motor bound or defective 04/04/08
Paper feed board defective 04/04/08
replaced main engine power supply 04/04/08
LCT motor defective 04/04/08
Too much load on LCT drive mechanism 04/04/08
Replace torque limiters 04/04/08
Duplex jogger motor bound or defective 04/04/08
Duplex jogger HP sensor defective or out of position 04/04/08
Fusing exit motor bound or defective 04/04/08
Fuser bearings bound 04/04/08
Paper feed motor bound or defective 04/04/08
Paper feed board defective 04/04/08
Fusing thermistor defective or out of position 04/04/08
Solution Text Updated
Check thermistor harness and connections 04/04/08
One fuser lamp open 04/04/08
Thermistor out of position 04/04/08
AC drive board defective 04/04/08
BCU defective 04/04/08
replace thermistor 04/04/08
AC drive board defective 04/04/08
BCU defective 04/04/08
Thermistor defective 04/04/08
Thermistor damaged or out of position 04/04/08
one or more lamps damaged or disconnected 04/04/08
replace fusing lamp 04/04/08
check themistor connections 04/04/08
check fusing unit connection 04/04/08
replace toner supply motor 04/04/08
replace upper transport motor in finisher 04/04/08
staple jammed in staple position sensor 04/04/08
[SC730] - stapler home position sensor 04/04/08
[SC731] - positioning roller solenoid 04/04/08
empty used staple bin 04/04/08
shift tray motor 04/04/08
replace lift motor 04/04/08
replace finisher MPCB 04/04/08
[SC818] - controller board defective 04/04/08
[SC818] - replaced both HDDs as a set 04/04/08
replaced controller board 04/04/08
Replace HDDs 04/04/08
[SC868] - SD card defective 04/04/08
replace HDD 04/04/08
[SC990] - check or replace options- PS, Print, memory 04/04/08
[SC990] - if enhanced, reflash with all the enhanced firmware 04/04/08
check feed units 04/04/08
replace controller PCB 04/04/08
[print scanner option not available] - check or add 256 MB memory type D, 001491MIU, 04/04/08
Solution Text Updated
Scanner sag on operators side, see TSB #s B003-003, B003-0025R 04/04/08
[background on one side using DF] - adjust or shim left frame bracket that scanner assembley mounts on 04/04/08

alien substance on feeder guide plate 04/04/08


front door switches L to R; Front row; Yellow, Yellow, Orange, back row; White, Orange, Yellow 04/04/08
[constant add toner does not try to recover] - Replace leftmost front door interlock 24V on yellow wire 04/04/08
with front door open
NVRAM 04/04/08
reseated expansion box and controller 04/04/08
[op panel - no display] - replaced op panel assembly 04/04/08
[op panel - no display] - wireless LAN card installed upside down/ backwards 04/04/08
right door interlock, see TSB B079-030 for seals to prevent reoccurence. &P/N 12042521, 2 & 1 on side , 04/04/08
P/N 12042529 1 & 2 on side &
[open door indication will not clear] - replace right door interlock toner gets into switches, also see TSB 04/04/08
B079-030 for toner seals to prevent reoccurence.
replace SIB board 04/04/08
Special Service Mode SP 5 816-1 turns CSS on and off 04/04/08
Shorted sensor - Photo reflection sensor AW010049 04/04/08
IOB to BICU ribbon cable not connected correctly 04/04/08
[dead machine] - replace PSU 04/04/08
[dead machine] - replace BICU board 04/04/08
CN 211 on IOB 04/04/08
key counter. coin box - sp 5-113 to 11 turn on external charge unit management 04/04/08
[mixed size mode locks up copier] - load controller firmware 1.05.1 or higher 04/04/08
[displays now loading - with red wrench] - replace hard disk drive 04/04/08

[padlock displayed next to date / time] - password management for stored files set to unlock - user tools, 04/04/08
system, key op, sceeen 2/3 - set to do not unlock
[please wait displayed in copy mode other option may work OK] - reseat scanner interface cable at BICU 04/04/08

reload stamp data - SP 5853 04/04/08


[preset stamp grayed out] - preform stamp download SP 5-853, power machine off and on 04/04/08
clear modes, 1 9 9 3, clear stop 5 times to reach Self diagnostic menu, select touch screen adjust 04/04/08

SSP 2-960 to disable sensor 04/04/08


[will not print error or confirmation reports] - If you select TX status report as one of the quick operation 04/04/08
keys under user tools it disables automatic TX report printing
Solution Text Updated
[unable to communicate with certain number (txandrx).] - enable system bit switch 00 bit6 and system 04/04/08
switch 09 bit6 protocol dump generation after communicatation failures.
blown fuse 5 on copier power supply 04/04/08
[finisher installation problem, only with cabinet] - FAC25 serial number should be 5K62053060001 or 04/04/08
higher
[problems installing SR 790] - SR 790 serial numbers J1021201907 onwards are for the B079 series - 04/04/08
different joint bracket and screws
[jams in pre-stack area only on 35cpm machine] - upgrade finisher firmware - beta firmware posted on 04/04/08
TSC web site and available via NRC.
perform TSB-004 action I 04/04/08
[background] - Install G level firmware or better 04/04/08
[overtoning] - Install G level firmware or better 04/04/08
[background] - reduce toner density - refer to B079 TSB 014R (3/26/04) or TSB B135 004 (3/31/04) 04/04/08

[overtoning] - reduce toner density - refer to B079 TSB 014R (3/26/04) or TSB B135 004 (3/31/04) 04/04/08
[background] - update BICU firmware to 1.13(B079) or 2.11 (B135) 04/04/08
replace conteroller 04/04/08
[digital lines/patterns overlay over copy image] - replace laser unit 04/04/08
[toner mark] - Change SP 3905-1 to 2 and 3905-2 to 5 or 10 04/04/08
[toner mark] - installed new style strippers and springs - TSB 010 04/04/08
[offsetting from fuser at 125-128mm] - reduce toner density - refer to B079 TSB 014R (3/26/04) or TSB 04/04/08
B135 004 (3/31/04)
[toner mark] - Refer to tsb 014 04/04/08
[duplex margin shift] - user tools - copier - edit - auto margin adjust for duplex - set to 0 04/04/08
Toner bottle mylars missing, part number A2323243 04/04/08
Toner bottle mylars missing, part number A2323243 TSB B003-027 04/04/08
Lines when reducing and using the DF - reset SP setting to default 04/04/08
reposition DF white plate - DF mispositioned 04/04/08
[black lines - op to non-op] - refer to tsb 008 for new charge roller parts 04/04/08
lift up on front left corner of scanner assembly 04/04/08
see TSB B079/B082-033, Toner Scattering 04/04/08
[mechanical counter not advancing] - replace IOB PCB 04/04/08
[mechanical counter not advancing] - reseat counter connections 04/04/08
[mechanical counter not advancing] - you must run at least 20 copies before the mechanical counter 04/04/08
starts counting
[toner spilling] - new style cleaning spring, TSB number 031 - part number AA062258, 2 required- 04/04/08
Solution Text Updated
[toner spilling] - replace 2nd cleaning blade with new style - AD 04 11 05 04/04/08
see TSB B079/B082-033 Toner Scattering 04/04/08
jam condition will not clear, left most front door switch not wired correctly (2white wires 1 yellow) 04/04/08

right side door switches connected wrong 04/04/08


SP 1-003 - 2, duplex registration buckle adjustment 04/04/08
Harness CN 225 B5 at IO Board Poor Connection 04/04/08
SP 1-003 buckle adj. and SP5-958 feed clutch start timing 04/04/08
jam code 014/ replaced fuser exit sensor 04/04/08
SR790 (B408)R4 guide plate may have burrs 04/04/08
Stapler tray entrance sensor below R4 guide plate stuck on/actuator stuck 04/04/08
stack feed out belt not stopping on home position sensor, reform hook, tighten belt, check sensor 04/04/08
actuator arm
adjust buckle SP 1003 and feed clutch start timing SP 5 958 04/04/08
Increase SP 1-003 and SP5-958 04/04/08
[Jams when using coin box or card reader] - set SP5-113 to 11 or 12. Set UT/system/key op/ external 04/04/08
charge unit management to on and select on for the type, FAQ 5941
replace PCU 04/04/08
[disp - problem with address book all data has been deleted] - format hard drive (s p 5 832) 04/04/08
[AS400 configuration questions] - Provided the caller with the basic information about setting up AS/400 04/04/08
printing. Also refered the caller to the white paper.
[AS/400 configuration questions] - Provided the caller with the basic information about setting up AS/400 04/04/08
printing. Also refered the caller to the white paper.
[print driver disk missing] - incorrect EDP ordered - correct EDP is 001693MIU. download needed driver 04/04/08
from web
Queue name for LPR printing is lp all lower case 04/04/08
[Wireless LAN Specification] - Wireless LAN Specification - IEEE 802.11b or Bluetooth interface. 04/04/08
[printer scanner not recognized] - add 128MB option DIMM 04/04/08
[printer scanner not recognized] - reseat printer/scanner dimm 04/04/08
[SMTP authentication entry location] - SMTP authentication entry location is thru the web browser on 04/04/08
B135/B138 configuration, email. The B079/B082 is not supported.
[sort grayed out] - early stocks of EDP code 001342MIU 32MB did not work, all memory ordered after 04/04/08
5/02 will work - NG memory is 2 sided
replace SBU board 04/04/08
SBU board 04/04/08
black and gray patches reversed, perform memory clear. 04/04/08
Solution Text Updated
[SC321] - pinch wires to upper right door switches - need to remove cover above fuser unit - 2 screws 04/04/08

right door interlock, see TSB B079-030 for seals to prevent reoccurence. &12042521, 2 & 1 on side , 04/04/08
12042529 1 & 2 on side &
SP 2 103 values are set too low. 04/04/08
mirror out of position in laser unit 04/04/08
[SC322] - pinch wires to upper right door switches - need to remove cover above fuser unit - 2 screws 04/04/08

[SC322] - replace LDDR 04/04/08


replaced LD unit assembly 04/04/08
replace front cover switch per Bulletin 12 04/04/08
perform SP 2-109 Step 8 and then steps 3 and 4 04/04/08
replace polygon mirror motor 04/04/08
replace ID sensor 04/04/08
[SC401] - confirm all of SP2301 1-7 is in spec 04/04/08
transfer belt clutch or position sensor failure 04/04/08
[SC402] - replace high voltage supply board 04/04/08
replaced developing unit motor AX060240 04/04/08
no 24vs on power supply, check door switch circuit 04/04/08
enter SP mode and turn machine off an on to reset A level code 04/04/08
220VAC fuser installed correct number is B0827320. 04/04/08
Hot roller part number AE011102 (as of 2/1/06) 04/04/08
replace PSU 04/04/08
finisher entrance sensor not on fully 04/04/08
replace controller board and confirm correct model controller 04/04/08
[SC670] - reload firmware with dip switch turned on, follow procedure in fsm 04/04/08
[SC670] - replace BICU 04/04/08
[SC670] - replace controller PCB 04/04/08
replace controller board 04/04/08
[SC672] - reload firmware with dip switch turned on, follow procedure in fsm 04/04/08
[SC672] - replace controller PCB 04/04/08
[SC672] - replace ram dimm 04/04/08
[SC672] - wireless LAN card installed upside down/ backwards 04/04/08
ADF stopper HP sensor dirty or not working 04/04/08
replace finisher jogger home position sensor 04/04/08
Solution Text Updated
replace stapler assembly for failed hammer home position switch 04/04/08
[SC724] - replace stapler unit 04/04/08
[SC729] - replace punch unit 04/04/08
reflash firmware 04/04/08
no printer dimm with NIB installed 04/04/08
[SC819] - controller PCB defective 04/04/08
Replace LCDC operation panel 04/04/08
replace controller board 04/04/08
[SC820] - Replace LCDC operation panel 04/04/08
replace nvram 04/04/08
[SC824] - replace controller 04/04/08
replace controller board 04/04/08
[SC827] - replace control PCB 04/04/08
replaced controller pcb 04/04/08
Option RAM DIMM is bad or not seated correctly 04/04/08
[SC860] - replace HDD 04/04/08
reformat Hard drive 04/04/08
format HDD with SP 5-832, if formatting fails, replace HDD 04/04/08
[SC863] - replace HDD 04/04/08
[SC870] - reload firmware 04/04/08
email sending error, use SP 5832-008 to delete bad email data, deletes all RX email 04/04/08
reformat Hard drive 04/04/08
mechanical counter not plugged in 04/04/08
format netfile section of hard drive SP 5832-11 04/04/08
[SC925] - format netfile area of HDD - SP5832-11 04/04/08
repalced DF harness to copier 04/04/08
replace BICU 04/04/08
[SC985] - replace BICU 04/04/08
Install correct Printer DIMM for model machine 04/04/08
replace drum & poor or damaged drum effecting patches 04/04/08
PM machine 04/04/08
resolved issue by replacing LD unit assembly 04/04/08
wrong print option installed 04/04/08
wrong controller installed in machine 04/04/08
Solution Text Updated
reflash firmware 04/04/08
[SC990] - engine ram clear s p 5 8 0 1 04/04/08
[SC990] - format HDD -SP 5 832 on B079 series, SP 4 911 on B003 series - 04/04/08
[SC990] - PM machine 04/04/08
[SC990] - reload with latest firmware 04/04/08
[SC990] - replace controller PCB 04/04/08
[SC990] - replace drum - poor or damaged drum effecting patches - 04/04/08
[SC990] - replace HDD 04/04/08
[SC990] - wrong fax option installed, B135/B138 uses B653 edp 411848 MCU B134 and B079/B082 uses 04/04/08
B547 edp 411347 MCU B078
[SC990] - wrong printer/scanner dimm installed B654 needed for B135/B138 series. 04/04/08
[SC991] - format HDD -SP 5 832 on B079 series, SP 4 911 on B003 series - 04/04/08
[SC991] - reload with latest firmware 04/04/08
controller PCB not interchangeable between 35 and 45 cpm machines, confirm IOB dip switches are set 04/04/08
correctly, dip sw 1 on for 35 cpm / off for 45 cpm
[SC995] - confirm IOB dip switches are set correctly, dip sw 1 on for 35 cpm / off for 45 cpm 04/04/08
confirm correct fax option installed, (B079/82= B547 edp 411347) not [B135/38 = B653 EDP 411848] 04/04/08

wrong fax kit installed 04/04/08


[SC997] - confirm fax option correct option installed, (B079/82= B547 edp 411347) not [B135/38 = B653 04/04/08
EDP 411848].
[Would like to Scan to Email and Authenticate] - Need to use Scan Router Pro. Not supported 04/04/08
[black line on bottom of doc in scan mode only] - adjust scanner SP 1005 Erase Margin (from 0 to 5) 04/04/08

[SMTP authentication] - SMTP Authentication not supported with this model. 04/04/08
[program quick dials] - press UT-system settings-key op tools tab-press next button-address book 04/04/08
management
[key op code reset] - SP 7 810, access code clear 04/04/08
Set defaults for scanner function. User Tools-Scanner Features-Basic Settings-Initial Setup 04/04/08
jams at power on 04/04/08
[SP7-505-005] - update bcu firmware to at least 4.02a 04/04/08
platen cover sensor on left rear is not working when cover is closed 04/04/08
perform SP 5801-3 and reboot 04/04/08
replace HDD 04/04/08
User tools, system settings, tray paper settings, choose the tray with key displayed and turn on auto 04/04/08
paper select.
Solution Text Updated
[mix origin, copy only mach, 1 orig cont to copy on all pages] - beta firmware on rfg, rfg015712, hotline 04/04/08
call
Repair selected: set SBCU Dip Sw 102 1 ON 2,3,4, off for North America 04/04/08

[metric not inches is displayed for trays] - sp 5 0 24 set to 1 , 5 1 31 set to 1 North American 04/04/08
replace HDD 04/04/08
[SP modes are in japenese] - set SBCU Dip Sw 102 1 ON 2,3,4, off for North America 04/04/08
[stamp data some options grayed out] - requires either additional copier memory or HD depending upon 04/04/08
selection
[stamp data some options grayed out] - preform stamp download SP 5-853, power machine off and on 04/04/08

fax user parameter switch 03 bit 0 & bit 5, 0 = off, 1 = on 04/04/08


[reducing tx image , image not rotated] - Use memory transmission 04/04/08
[tx report not printing when bit sw are set correctly] - quick oper key may be set for tx report status and is 04/04/08
not in blue (darken) change the quick key or explain function to user
imtermittantly distorted lines in fax mode only - replaced laser unit 04/04/08
[light copies] - nvram settings were changed, run smc report and put back to default dev bias at -200 04/04/08

[spots on image] - replace PCU 04/04/08


[drum - not turning] - replace PCU 04/04/08
[noise in laser unit] - replace polygon mirror motor 04/04/08
[Unfeed] - blur on sep pad refer to tsb 010 04/04/08
replace paper tray friction pad 04/04/08
increase SP 1 103 04/04/08
jam code 011 - increase SP 1 903, feed clutch re-energize 04/04/08
Replace fusing drive solenoid 04/04/08
[SP7-504-61] - change SP 1-003 for buckle adjustment 04/04/08
[lock print jobs, lost password need to delete] - SP 5-832-2 deletes lock/sample files, doc server, stamp 04/04/08
data, scan and fax images
[E32] - error clear procedure - press 143 then press clear 3 times. 04/04/08
[SC101] - SBU defective 04/04/08
[SC120] - scanner drive motor defective 04/04/08
use lens unit assy. P/N B0311673, see TSB -006 parts catalog corrections 04/04/08
[SC15-03] - register email account and email address 04/04/08
replace polygon mirror motor 04/04/08
LD unit defective 04/04/08
Solution Text Updated
[SC355] - high voltage power supply unit 04/04/08
SC 390 - shorted wire going to the SBCU that was touching the frame 04/04/08
[SC544] - power supply board 04/04/08
[SC546] - replaced BCU board 04/04/08
[SC672] - controller PCB defective 04/04/08
to recover firmware For System - turn sw1 on DIP SW 2, on controller, insert card & turn on m/c 04/04/08
replace HDD 04/04/08
replace stack feed out motor and finisher controll board as set 04/04/08
[SC792] - finisher not installed - bridge unit and finisher must be installed as set 04/04/08
install 128MB memory DIMM 04/04/08
[SC822] - reformat HDD 04/04/08
Replace optional 128MB RAM 04/04/08
[SC870] - replace HDD 04/04/08
excute SP mode 5 - 846 - 050 04/04/08
[SC873] - format HDD , SP 5 832 - 008 only ( format mail send data) 04/04/08
[SC873] - replace HDD 04/04/08
[SC900] - replace engine nvram 04/04/08
[SC925] - format netfile area of HDD - SP5832-11 04/04/08
[SC984] - SBCU defective 04/04/08
replace fuse 7 on power supply 04/04/08
replace HDD 04/04/08
replace controller board 04/04/08
[scan to folder (SMB or FTP) questions see faq 5632, 5720, 9015 04/04/08
[scan to folder (SMB or FTP) questions/assistance] - SMB folder must have netbeui over tcp/ip installed 04/04/08
on the os, xp and 2k be sure the tcp/ip netbois helper service is enabled
[Scan Router misc problem or questions] - See TSC FAQ regarding Windows XP firewall issue 2825 and 04/04/08
2824
twain scanning questions - scanning over TCP/IP only with internal options only, can not use external 04/04/08
third party NIB
SP 2-928 Toner End Clear 04/04/08
Q 6 blown on BICU - Replace ADF motors and solenoids as a set. 04/04/08
keycounter instructions - install on CN126, use harness p/n B1215261 and change SP 5-113 to 11 04/04/08

connect key counter to CN 227 on BCU 04/04/08


fax stamp not working - set home position parameter sw 02 bit 0 to 1 04/04/08
Solution Text Updated
dirty background on the rear side of the copies - increase current in SP 2301-4 04/04/08
install Type 28 developer, it does not come in PCU 04/04/08
replace registration clutch 04/04/08
skew image - lift up on left front corner of operation panel 04/04/08
skewed image caused by bent scanner frame 04/04/08
check registration sensor SP5-803-9 04/04/08
[jam - B jam - paper feed area] - replace feed tires 04/04/08
remove paper at registration sensor 04/04/08
scan to folder only with SR V2 04/04/08
SC 121, 320, 620, 901 short cirtcuit in ADF replaced adf 04/04/08
replace FCU board, part number B1685182, TSB# B620-003R 04/04/08
replace FCU with p/n B1685182, see TSB#B620-003 04/04/08
replace FCU PCB, see TSB B620-03R 04/04/08
bad memory DIMM or poor connection (MFP expanison box ) 04/04/08
Set SP 5 807 to 2 for North America. 04/04/08
update destination list displayed - check server and reconfiguration io device - be sure SD card in Slot one 04/04/08
and try manually adding server ip in sp 5-845-2
printer and scanner not working - bad ram or ram missing 04/04/08
printer/ scanner SD card must be in upper slot 04/04/08
change settings on User Switch 11 bit 6 04/04/08
need to add to addressbook - explained 04/04/08
replaced id sensor 04/04/08
replace MCU pcb 04/04/08
confirm that the drum is turning 04/04/08
set SP 2201-4 to high duty 04/04/08
drum drive gear set screw is loose, no drum rotation 04/04/08
Set SP1960 to properly reflect installed options. 04/04/08
original too dark, turn off auto image density in UT 04/04/08
replaced white shading plate 04/04/08
refer to TSB B125-015 04/04/08
charge corona cleaner not installed on rail properly 04/04/08
replaced OPC drum 04/04/08
level unit 04/04/08
uneven fusing release feed paper 24 inches or less to upper exit 04/04/08
Solution Text Updated
[ink leak - under master] - replace mylar seal P/N C23 125 87 04/04/08
[ink pump seized] - replace pump 04/04/08
noise from toner cartridge see TSB B125-012 for solution 04/04/08
drum dampeners not installed in drum during replacement 04/04/08
set UT/SS/Key Op Tools/Tray paper settings - do not use bypass 04/04/08
clean/replace roll feeder exit sensor 04/04/08
Bypass only - reset - user tools/system set/key op/tray prob set/ set to default 04/04/08
max print length is 11.8 feet/ 141.8 inches 04/04/08
check or repl. toner door switch 04/04/08
Hard Drive defective 04/04/08
initialize ID sensor SP 3001-6 04/04/08
tighten drum drive pulley set screw 04/04/08
poor connection to ID sensor 04/04/08
replaced mcu board 04/04/08
check/replace cutter unit 04/04/08
apply A level reset 04/04/08
replace MCU 04/04/08
SC 990 replace Interface Board 04/04/08
Problem with customer PC that Plotbase was running on. 04/04/08
plastic rubbing on lower sep roller 04/04/08
adjusted front door actuator 04/04/08
[close doors/covers indication] - interlock switch 04/04/08
short on upper PF clutch, power pack cn292 to the clutch shorted 04/04/08
flash rom quick dial is displayed, upload address book to sd card sp 5-846-051 then clear sp 5-846-050 04/04/08
and try to download with sp 5-846-052, disconnect MCU battery for 1 min, reseat MCU, SP 5-846-003 to
150, do sp 5-846-050
fax 00-00 poor phone line 04/04/08
no fax stamp on this machine 04/04/08
HP3050 cannot communicate - change SP 1-104-001 bits 0 & 1 to 1's 04/04/08

half blank copies - internals completely blank - replaced laser assy 04/04/08
perform CRAM if copies are blurred but prints and faxes are OK. 04/04/08
Replace BICU PCB 04/04/08
digital lines on copies intermittently - refer to TSB - 037 04/04/08
noise/ replace transfer roller 04/04/08
Solution Text Updated
jamming from tray 2, tsb 36, parts no longer available, create your own mylar 04/04/08
firmware update questions 04/04/08
replace BICU board 04/04/08
toner bottle not installed to trip laser detect flag 04/04/08
toner bottle not in machine 04/04/08
make sure toner bottle is installed correctly 04/04/08
reinstall toner bottle LD shutter blocks laser till toner is installed 04/04/08
replace laser assy. 04/04/08
replace Power Supply 04/04/08
from SP modes, turn main power off and on 04/04/08
replace controller and sd card as a pair 04/04/08
Replace BICU for the basic model, GW controller for MFP models 04/04/08
replace nvram 04/04/08
replace BICU 04/04/08
Tray 1 rear ground clip needs to be stretched to get good contact with machine frame 04/04/08
turn off checkered mark, UT-Fax Features-Key OP Tools-User Parameters, Sw 02 bit 4 = 0 04/04/08
ADF interlock sensor mounting plate bent - no adf recogognized 04/04/08
paper feed skew while copying or printing- refer to TSB - 23 04/04/08
replace or install proper branded soft toner cartridge 04/04/08
displays "independant toner set" - enable sp5051 to get rid of message 04/04/08
reseat CN286 on toner hopper interface board 04/04/08
check toner supply unit clutches 04/04/08
replace OPU pcb 04/04/08
Reload software 04/04/08
Repair fusing exit sensor harness 04/04/08
relpad orupdate firmware 04/04/08
counter default is developments, can change only once using SP 5045 04/04/08
replaced IOB 04/04/08
relace power supply 04/04/08
check interface cable installed backwards 04/04/08
Rep HDD Assembly 04/04/08
Set Dip Switch 1&4 to on for USA 04/04/08
Nv ram clear SP5801-001 04/04/08
Interface cable connected backwards 04/04/08
Solution Text Updated
wrong firmware for finisher installed - e32 - 1-4-3 then clear/stop 3x to clear 04/04/08
data-in LED continued to flash, cannot print internal lists 04/04/08
replaced AC Drive board 04/04/08
MUSIC code 61 - check connectors on BICU Board 04/04/08
turn BICU dip switch 1 on 04/04/08
lines on lcd screen - replace operation panel 04/04/08
Inspect A/C drive bd. for damage & replace. 04/04/08
check/replace standard mem dimm 04/04/08
replace HDD Array 04/04/08
USB/NIB installed in wrong slot 04/04/08
outlet type is NEMA 5-20 04/04/08
Replaced both memory dimms 04/04/08

copies are face up instead of face down - see TSB - 15 04/04/08

adjust sp mode 6101 L-T / 6102 op - non op 04/04/08


2 hole indicated only when 3 should be shown, check dip sw settings on punch control board 1-off, 2-on 04/04/08
for 3 hole
replace PSU, no 5vdc or 12vdc 04/04/08
replace developer 04/04/08
Main scan - replaced LD unit 04/04/08
replace developer and pcu 04/04/08
reset SP mode 4020-003 to 0, then back to a default of 1 04/04/08
banding, 1.5mm or 1.7mm pitch, main scan - replace OPC assembly 04/04/08
dirty charge roller - refer to TSB - 018 04/04/08
cable clamp on id sensor pcb touching image xfer belt. 04/04/08
replace toner supply clutch - refer to TSB 035 04/04/08
unfused copies after power up - check sp1105-1 & 2, make sure they are set to defaults 04/04/08
refer to tsb b132/b200-40 for 28lb paper fusing adjustments 04/04/08
fusing streaks/lines on fusing belt - refer to TSB - 28 04/04/08
Sp mode 5828 90 - DIsable and restart unit 04/04/08
The part number for print scan sd card is B7376060 04/04/08
Hdd part number for ata type is 5K530255 04/04/08
Setting Powder part number is B1329700 04/04/08
Toner type is S1 for all toners 04/04/08
Solution Text Updated
NCR paper not recommended for this model 04/04/08
replace warped inverter guide plate and solenoid 04/04/08
check / replace fusing thermistor harness 04/04/08
Paper Type Selection - set SP 1110 set to 1 04/04/08
set SP 1110 to 1 disable (paper type select) 04/04/08
Execute sp 5-801 -8 04/04/08
replace video pcb on fiery 04/04/08
printer/scanner option not displayed - loose memory dimm 04/04/08
check Fiery/copier interface cable not connected backwards 04/04/08
Fiery interface board goes in slot C 04/04/08
Turn off printer auto timer in user tools 04/04/08
new HDD part # is 5K530255 relative to SN#Q746XXXX 04/04/08
LDB M defective 04/04/08
Exposure Lamp Error - dirty optics 04/04/08
Lamp stablizer defective 04/04/08
Exposure Lamp Error - defective lamp 04/04/08
Lamp harness shorted to the ground. Repair / replaced harness 04/04/08
Scanner motor defective 04/04/08
Scanner HP sensor defective 04/04/08
scanner HP error - replace scanner I/O board 04/04/08
scanner hp error - scanner motor defective 04/04/08
scanner hp error - scanner hp sensor bad or disconnected 04/04/08
Black level detection error SBU Defective 04/04/08
Black level detection error check connections 04/04/08
Dirty exposure glass or optics 04/04/08
SBU defective 04/04/08
SBU harness or connections 04/04/08
IPU defective 04/04/08
Scanner fan defective or bound 04/04/08
Check harness and connections 04/04/08
SIOB defective 04/04/08
SBU defective 04/04/08
machine serial number error - serial number mismatch 04/04/08
Solution Text Updated
polygon motor error - check harness of CN 217 on the IOB, if too much slack it may be damaged by the 04/04/08
toner hopper
polygon motor error - M24 harness shorted to frame- image transfer fan motor - goes to cn208 on IOB 04/04/08

Polygon mirror motor defective 04/04/08


Polygon mirror motor defective 04/04/08
Check harness and connections 04/04/08
Polygon mirror motor defective 04/04/08
Check harness and connections 04/04/08
Polygon mirror motor defective 04/04/08
Check harness and connections 04/04/08
Laser error Black - Laser sync detect sensor defective 04/04/08
Laser error Black - Laser sync detect sensor connection loose 04/04/08
Laser error Yellow - Laser sync detect sensor defective 04/04/08
Laser error Yellow - Laser sync detect sensor connection loose 04/04/08
Laser error Magenta - Laser sync detect sensor defective 04/04/08
Laser error Magenta - Laser sync detect sensor connection loose 04/04/08
Laser error Cyan - Laser sync detect sensor defective 04/04/08
Laser error Cyan - Laser sync detect sensor connection loose 04/04/08
Laser sync detect board K defective 04/04/08
BICU defective 04/04/08
LD driver board defective 04/04/08
LDB defective 04/04/08
BCU defective 04/04/08
Check harness and connections 04/04/08
laser sync error K - BICU Baord defective 04/04/08
LD driver board defective 04/04/08
LDB defective 04/04/08
BCU defective 04/04/08
Check harness and connections 04/04/08
laser sync error Y - BICU Board defective 04/04/08
LD driver board defective 04/04/08
LDB defective 04/04/08
BCU defective 04/04/08
Check harness and connections 04/04/08
Solution Text Updated
laser sync error Y - BICU Board defective 04/04/08
LD driver board defective 04/04/08
LDB defective 04/04/08
BCU defective 04/04/08
Check harness and connections 04/04/08
laser sync error M - BICU Board defective 04/04/08
LD driver board defective 04/04/08
LDB defective 04/04/08
BCU defective 04/04/08
Check harness and connections 04/04/08
laser sync error M - BICU Board defective 04/04/08
LD driver board defective 04/04/08
LDB defective 04/04/08
BCU defective 04/04/08
Check harness and connections 04/04/08
laser sync error C - BICU defective 04/04/08
LD driver board defective 04/04/08
LDB defective 04/04/08
BCU defective 04/04/08
Check harness and connections 04/04/08
laser sync error C - BICU defective 04/04/08
LD driver board defective 04/04/08
LDB defective 04/04/08
BCU defective 04/04/08
Check harness and connections 04/04/08
FGate error K - check connections on BICU pcb 04/04/08
FGate error K - check connections on BICU pcb 04/04/08
BICU defective 04/04/08
IPU defective 04/04/08
IOB defective 04/04/08
Controller defective 04/04/08
FGate error Y - check connections on BICU pcb 04/04/08
BICU defective 04/04/08
IPU defective 04/04/08
Solution Text Updated
IOB defective 04/04/08
Controller defective 04/04/08
FGate error Y - check connections on BICU pcb 04/04/08
BICU defective 04/04/08
IPU defective 04/04/08
IOB defective 04/04/08
Controller defective 04/04/08
FGate error M - check connections on BICU pcb 04/04/08
BICU defective 04/04/08
IPU defective 04/04/08
IOB defective 04/04/08
Controller defective 04/04/08
FGate error M - check connections on BICU pcb 04/04/08
BICU defective 04/04/08
IPU defective 04/04/08
IOB defective 04/04/08
Controller defective 04/04/08
FGate error C - check connections on BICU pcb 04/04/08
BICU defective 04/04/08
IPU defective 04/04/08
IOB defective 04/04/08
Controller defective 04/04/08
FGate error C - check connections on BICU pcb 04/04/08
BICU defective 04/04/08
IPU defective 04/04/08
IOB defective 04/04/08
Controller defective 04/04/08
LDB K defective 04/04/08
Check harness and connections 04/04/08
LDB Y defective 04/04/08
Check harness and connections 04/04/08
LDB C defective 04/04/08
Check harness and connections 04/04/08
Exposure thermistors defective 04/04/08
Solution Text Updated
Harness and connections loose or damaged 04/04/08
BCU defective 04/04/08
Exposure thermistor defective 04/04/08
Harness and connections loose or damaged 04/04/08
BCU defective 04/04/08
Harness and connections loose or damaged 04/04/08
3rd mirror motor Y defective 04/04/08
3rd mirror motor M defective 04/04/08
Harness and connections loose or damaged 04/04/08
3rd mirror motor C defective 04/04/08
Harness and connections loose or damaged 04/04/08
clean or replace music sensors. 04/04/08
ITB defective 04/04/08
AC charge ouptput error K - HVPS defective 04/04/08
AC charge output error K - BICU defective 04/04/08
AC charge output error K - OPC unit defective (opc not grounded) 04/04/08
AC charge ouptput error M - HVPS defective 04/04/08
AC charge output error M - BICU defective 04/04/08
AC charge output error M - OPC unit defective (opc not grounded) 04/04/08
AC charge ouptput error C - HVPS defective 04/04/08
AC charge output error C - BICU defective 04/04/08
AC charge output error C- OPC unit defective (opc not grounded) 04/04/08
AC charge ouptput error Y - HVPS defective 04/04/08
AC charge output error Y - BICU defective 04/04/08
AC charge output error Y - OPC unit defective (opc not grounded) 04/04/08
Properly set K charge roller. 04/04/08
Power pack defective 04/04/08
Properly set M charge roller. 04/04/08
Power pack defective 04/04/08
Properly set C charge roller. 04/04/08
Power pack defective 04/04/08
charge development error - yellow, replace power pack 04/04/08
Power pack defective 04/04/08
Charge roller K dirty or defective 04/04/08
Solution Text Updated
Bias terminal connection issue 04/04/08
Power pack defective 04/04/08
Charge roller M dirty or defective 04/04/08
Bias terminal connection issue 04/04/08
Power pack defective 04/04/08
Charge roller C dirty or defective 04/04/08
Bias terminal connection issue 04/04/08
Power pack defective 04/04/08
Charge roller Y dirty or defective 04/04/08
Bias terminal connection issue 04/04/08
Power pack defective 04/04/08
Developer unit K defective 04/04/08
Power pack defective 04/04/08
PSU defective 04/04/08
IOB defective 04/04/08
Harness and connections 04/04/08
Developer unit M defective 04/04/08
Power pack defective 04/04/08
PSU defective 04/04/08
IOB defective 04/04/08
Harness and connections 04/04/08
Developer unit C defective 04/04/08
Power pack defective 04/04/08
PSU defective 04/04/08
IOB defective 04/04/08
Harness and connections 04/04/08
Developer unit Y defective 04/04/08
Power pack defective 04/04/08
PSU defective 04/04/08
IOB defective 04/04/08
Harness and connections 04/04/08
development motor error - replace black development motor 04/04/08
replace Black Drum Motor 04/04/08
DRB defective 04/04/08
Solution Text Updated
Developer motor defective - Magenta 04/04/08
Drum motor defective - Magenta 04/04/08
DRB defective 04/04/08
Developer motor defective Cyan 04/04/08
Drum motor defective Cyan 04/04/08
DRB defective 04/04/08
development motor error (yellow) - check for a screw or obstruction inside the development unit causing 04/04/08
a bind
Drum motor defective Yellow 04/04/08
DRB defective 04/04/08
Reform Dev Unit connector 04/04/08
Developer set error Black 04/04/08
Developer set error Magenta 04/04/08
Developer set error Cyan 04/04/08
Developer seterror Yellow 04/04/08
Toner cartridge not set - Black 04/04/08
Toner cartridge not set - Magenta 04/04/08
Toner cartridge not set - Cyan 04/04/08
Toner cartridge not set - Yellow 04/04/08
Toner supply motor overload 04/04/08
Powder pump overload 04/04/08
Sub hopper overload 04/04/08
Toner supply motor connections or defective 04/04/08
(VT high black) TD sensor dirty or defective 04/04/08
harness or connections loose or defective 04/04/08
(VT high magenta) TD sensor dirty or defective 04/04/08
harness or connections loose or defective 04/04/08
(VT high cyan) TD sensor dirty or defective 04/04/08
harness or connections loose or defective 04/04/08
(VT high yellow) TD sensor dirty or defective 04/04/08
harness or connections loose or defective 04/04/08
(VT low Black) TD sensor dirty or defective 04/04/08
harness or connections loose or defective 04/04/08
(VT low Magenta) TD sensor dirty or defective 04/04/08
Solution Text Updated
harness or connections loose or defective 04/04/08
(VT low Cyan) TD sensor dirty or defective 04/04/08
harness or connections loose or defective 04/04/08
(VT low Yellow) TD sensor dirty or defective 04/04/08
harness or connections loose or defective 04/04/08
TD sensor adjustment error - black 04/04/08
TD sensor adjustment error - Magenta 04/04/08
TD sensor adjustment error - Cyan 04/04/08
TD sensor adjustment error - Yellow 04/04/08
Black PCU dirty or defective 04/04/08
Drum motor bound or defective 04/04/08
harness or connections loose or defective 04/04/08
Magenta PCU dirty or defective 04/04/08
Drum motor bound or defective 04/04/08
harness or connections loose or defective 04/04/08
Cyan PCU dirty or defective 04/04/08
Drum motor bound or defective 04/04/08
harness or connections loose or defective 04/04/08
Yellow PCU dirty or defective 04/04/08
Drum motor bound or defective 04/04/08
harness or connections loose or defective 04/04/08
ID sensor dirty or defective 04/04/08
harness or connections loose or defective 04/04/08
ITB unit dirty or loose connections 04/04/08
ID sensor error (black) - Paper transfer unit bracket removed during installation, S.M. page 3-67 letter E 04/04/08

ID sensor error K - K humidity sensor missing-SC497-also install sensor 04/04/08


TD sensor defective - Cyan 04/04/08
Potential sensor defective 04/04/08
LD unit defective 04/04/08
ITB unit dirty or loose connections 04/04/08
Transfer power pack defective 04/04/08
ID sensor defective 04/04/08
TD sensor defective - Black 04/04/08
Solution Text Updated
Potential sensor defective 04/04/08
LD unit defective 04/04/08
ITB unit dirty or loose connections 04/04/08
Transfer power pack defective 04/04/08
ID sensor defective 04/04/08
TD sensor defective - Magenta 04/04/08
Potential sensor defective 04/04/08
LD unit defective 04/04/08
ITB unit dirty or loose connections 04/04/08
Transfer power pack defective 04/04/08
ID sensor defective 04/04/08
TD sensor defective - Cyan 04/04/08
Potential sensor defective 04/04/08
LD unit defective 04/04/08
ITB unit dirty or loose connections 04/04/08
Transfer power pack defective 04/04/08
ID sensor defective 04/04/08
TD sensor defective - Yellow 04/04/08
Potential sensor defective 04/04/08
LD unit defective 04/04/08
ITB unit dirty or loose connections 04/04/08
Transfer power pack defective 04/04/08
ID sensor defective 04/04/08
ID sensor dirty or defective 04/04/08
Toner density low - Black 04/04/08
Toner density low - Magenta 04/04/08
Toner density low - Cyan 04/04/08
Toner density low - Yellow 04/04/08
Toner density is low - Black 04/04/08
Toner density is low - Magenta 04/04/08
Toner density is low - Cyan 04/04/08
Toner density is low - Yellow 04/04/08
Toner density is low - Black 04/04/08
Toner density is low - Magenta 04/04/08
Solution Text Updated
Toner density is low - Cyan 04/04/08
Toner density is low - Yellow 04/04/08
potential sensor error (black) - replace potential sensor board (B1325415) 04/04/08
potential sensor error (magenta) - replace potential sensor board (B1325415) 04/04/08
potential sensor error (cyan) - replace potential sensor board (B1325415) 04/04/08
Power pack defective 04/04/08
Charge roller dirty or defective 04/04/08
OPC defective 04/04/08
ITB power pack error K - Transfer belt unit damaged 04/04/08
ITB power pack error K - Harness or connection issue 04/04/08
ITB power pack error K - Power pack short 04/04/08
ITB power pack error K - IOB damaged 04/04/08
ITB power pack error M - Transfer belt unit damaged 04/04/08
ITB power pack error M - Harness or connection issue 04/04/08
ITB power pack error M - Power pack short 04/04/08
ITB power pack error M - IOB damaged 04/04/08
ITB power pack error C - Transfer belt unit damaged 04/04/08
ITB power pack error C - Harness or connection issue 04/04/08
ITB power pack error C - Power pack short 04/04/08
ITB power pack error C - IOB damaged 04/04/08
ITB power pack error Y - Transfer belt unit damaged 04/04/08
ITB power pack error Y - Harness or connection issue 04/04/08
ITB power pack error Y - Power pack short 04/04/08
ITB power pack error Y - IOB damaged 04/04/08
ITB motor defective 04/04/08
ITB control board defective 04/04/08
ITB bound up 04/04/08
ITB encoder strip damaged 04/04/08
ITB lift motor bound or defective 04/04/08
ITB lift sensor dirty or defective 04/04/08
transfer power pack output error - replace transfer power pack 04/04/08
DRB connections or defective 04/04/08
replaced PTR motor 04/04/08
Seperation power pack error - Replace power pack 04/04/08
Solution Text Updated
IOB defective 04/04/08
Waste toner bottle full 04/04/08
Waste toner bottle motor defective 04/04/08
Waste toner bottle not set 04/04/08
Waste toner bottle set sensor defective 04/04/08
Waste toner transport bound 04/04/08
Peltier unit defective 04/04/08
Clean or replace ID / Music sensors 04/04/08
Temperature and humidity sensor defective 04/04/08
Temperature and humidity sensor defective 04/04/08
ITB position sensors 1 or 2 dirty or defective 04/04/08
ITB encoder strip dirty or damaged 04/04/08
ITB movement bound 04/04/08
Tray 1 lift motor bound or defective 04/04/08
Tray 1 pick up solenoid bound or defective 04/04/08
Tray 2 lift motor bound or defective 04/04/08
Tray 2 lift solenoid bound or defective 04/04/08
Tandam tray rear fence motor bound or defective 04/04/08
Return or HP sensors dirty or defective 04/04/08
Tandam tray - Back fence motor bound or defective 04/04/08
Paper loaded incorrectly 04/04/08
LCT tray lift motor bound or defective 04/04/08
LCT lift sensor dirty or defective 04/04/08
LCT pick up solenoid bound or defective 04/04/08
Duplex rear jogger fence motor bound or defective 04/04/08
Duplex jogger HP sensor dirty, damaged or defective 04/04/08
Fusing Exit motor error - replace hot roller 04/04/08
replace fusing exit motor 04/04/08
Fusing unit cooling fan bound or defective 04/04/08
BCU defective 04/04/08
Fusing unit cooling fan bound or defective 04/04/08
BCU defective 04/04/08
PCB box fan bound or defective 04/04/08
BCU defective 04/04/08
Solution Text Updated
Duplex exhaust fan error - replace duplex fan motors M29 or M30 04/04/08
Peltier cooling fan motor defective 04/04/08
replace thermistors 04/04/08
Thermistors defective 04/04/08
Hat roller lamp open 04/04/08
Reset with SP 5810 04/04/08
IOB defective 04/04/08
BICU defective 04/04/08
heat roller thermistor, high temp detected, Thermistors dirty or defective 04/04/08
IOB defective 04/04/08
BICU defective 04/04/08
Thermistor dirty, damaged or out of position 04/04/08
Fusing lamp open or harness issue 04/04/08
Thermistors dirty, damaged or out of position 04/04/08
replaced IOB 04/04/08
Fusing lamp open or harness issue 04/04/08
Heat roller thermistor - check position/replace thermistor 04/04/08
IOB defective 04/04/08
BICU defective 04/04/08
Thermistors dirty, damged or defective 04/04/08
IOB defective 04/04/08
BICU defective 04/04/08
Thermistors dirty, damged or defective 04/04/08
BCU defective 04/04/08
Pressure Roller thermistor dirty, damged or defective 04/04/08
BCU defective 04/04/08
Pressure Roller thermistor dirty, damged or defective 04/04/08
replace pressure roller thermistor 04/04/08
BICU defective 04/04/08
IOB defective 04/04/08
Reset SC with SP 5810 04/04/08
BCU defective 04/04/08
Pressure Roller thermistor dirty, damged or defective 04/04/08
IOB defective 04/04/08
Solution Text Updated
Pressure Roller thermistor dirty, damged or defective 04/04/08
IOB defective 04/04/08
Thermistors dirty, damaged or out of position 04/04/08
IOB defective 04/04/08
Thermistors dirty, damaged or out of position 04/04/08
BCU defective 04/04/08
BCU defective 04/04/08
Thermistors dirty, damaged or out of position 04/04/08
IOB defective 04/04/08
BICU defective 04/04/08
Thermistors dirty, damaged or out of position 04/04/08
IOB defective 04/04/08
BICU defective 04/04/08
Thermistors dirty, damaged or out of position 04/04/08
IOB defective 04/04/08
Turn off SP 1110 - 7-12 Double feed detect sensors 04/04/08
Check harness and connectors 04/04/08
check clean or replace double feed detect sensors 04/04/08
ADF communication break check IPU cable 04/04/08
Mail box to finisher connection issue 04/04/08
Finisher main board defective 04/04/08
BCU defective 04/04/08
PSU defective 04/04/08
LCT communication error - pinched wire in duplex unit near duplex unit rear connector 04/04/08
LCT communication error - with no LCT attached, code is displayed, replace PSU, no 5v output, only 1.5v 04/04/08

LCT Communiction error - PFC to IOB, cn263 p3 & p5, to cn205 pA2 & pA4 04/04/08
LCT Communication error - PFC, IOB, or PSU defective 04/04/08
RSS communication error 04/04/08
Key card connection issue 04/04/08
Device control board defective 04/04/08
Key card connection issue 04/04/08
Device control board defective 04/04/08
Key card connection issue 04/04/08
Solution Text Updated
Device control board defective 04/04/08
Key card connection issue 04/04/08
Device control board defective 04/04/08
BCU harness or connections poor 04/04/08
engine start up error - replace HDD 04/04/08
controller start up error - bad 256MB DIMM (B1325763) or incorrect DIMM (PC2100) 04/04/08
controller start up error - check scanner cooling fans, possible PSU, harness, loss of 24vdc 04/04/08
replace controller board 04/04/08
controller start up error - replace mother board (B1325766) 04/04/08
controller start up error - replace HDD 04/04/08
controller start up error - replace system sd card 04/04/08
controller start up error - replace NIB card 04/04/08
BCU/Music error, Toner cartridge ID chip defective or dirty 04/04/08
BCU/Music error, Toner cartridge damaged or installed wrong 04/04/08
Memory address command error, BCU - controller connection issue 04/04/08
BCU defective 04/04/08
Controller defective 04/04/08
ADF pickup roller motor defective 04/04/08
ADF pickup roller, connection or actuator damaged / defective 04/04/08
ADF HP sensor loose connection or defective 04/04/08
ADF main control board 04/04/08
ADF feed motor defective 04/04/08
Bottom plate HP sensor dirty or defective 04/04/08
ADF main control board 04/04/08
Finisher jogger HP sensor dirty or defective 04/04/08
Finisher jogger motor bound up or defective 04/04/08
Finisher main board defective 04/04/08
Finisher feed out error - magnetic catch missing on rear connector for staple tray unit 04/04/08
Stapler hammer motor error, replace stapler unit 04/04/08
Obstuction for stapler / positioning roller 04/04/08
Finisher main board defective 04/04/08
Check connections and harness 04/04/08
Exit guide plate motor bound or defective 04/04/08
Exit guide plate HP sensor defective 04/04/08
Solution Text Updated
Finisher main board defective 04/04/08
Shift jogger motor bound or defective 04/04/08
shift jogger motor HP sensor defective 04/04/08
Finisher main board defective 04/04/08
Shift jogger motor bound or defective 04/04/08
shift jogger motor HP sensor defective 04/04/08
Finisher main board defective 04/04/08
Shift jogger retraction motor bound or defective 04/04/08
Shift jogger retraction motor HP sensor defective 04/04/08
Finisher main board defective 04/04/08
Upper shift tray HP sensor defective 04/04/08
Upper shift tray motor bound or defective 04/04/08
Finisher main board defective 04/04/08
Corner stapler motor bound or defective 04/04/08
Corner stapler rotation motor bound or defective 04/04/08
Stapler movement motor bound or defective 04/04/08
Stapler HP sensor defective 04/04/08
Front booklet stapler motor bound or defective 04/04/08
Rear booklet stapler motor bound or defective 04/04/08
Upper tray lift motor bound or defective 04/04/08
Upper tray paper height sensor defective 04/04/08
Finisher main board defective 04/04/08
Lower tray lift motor bound or defective 04/04/08
Upper tray paper height sensor defective 04/04/08
Finisher main board defective 04/04/08
Pressure plate HP sensor defective 04/04/08
Pressure plate motor bound or defective 04/04/08
Return roller motor bound or defective 04/04/08
Return roller motor HP sensor defective 04/04/08
Finisher main board defective 04/04/08
Punch drive motor bound or defective 04/04/08
Punch HP sensor defective 04/04/08
Fold plate motor bound or defective 04/04/08
Fold plate HP sensor defective 04/04/08
Solution Text Updated
Booklet finisher main board defective 04/04/08
Stacker pressure plate motor bound or defective 04/04/08
Stacker pressure plate HP sensor 04/04/08
Booklet finisher main board defective 04/04/08
Punch motor bound or defective 04/04/08
Paper position sensor motor bound or defective 04/04/08
Folding unit bottom fence lift motor bound or defective 04/04/08
Clamp roller retraction motor bound or defective 04/04/08
Stack junction gate motor bound or defective 04/04/08
Cover interposer tray bottom plate lift motor bound or defective 04/04/08
Cover interposer tray bottom plate HP sensor defective 04/04/08
Coer interposer tray feed motor bound or defective 04/04/08
Z fold feed motor bound or defective 04/04/08
Z fold lower stopper motor bound or defective 04/04/08
Z fold upper stopper motor bound or defective 04/04/08
Stapler waste hopper full, empty hopper 04/04/08
Reload firmware 04/04/08
Controller defective 04/04/08
Controller options defective(P/S card, memory, ect.) 04/04/08
Self diagnostic error - reseat/replace opt mem dimm 04/04/08
file format converter error - SC occured during the storing of images, replaced file format board 04/04/08
Software Error - format hdd's 04/04/08
Scanner sag on operators side, see TSB #s B003-003, B003-0025R 04/04/08
[background on one side using DF] - adjust or shim left frame bracket that scanner assembley mounts on 04/04/08

alien substance on feeder guide plate 04/04/08


front door switches L to R; Front row; Yellow, Yellow, Orange, back row; White, Orange, Yellow 04/04/08
[constant add toner does not try to recover] - Replace leftmost front door interlock 24V on yellow wire 04/04/08
with front door open
NVRAM 04/04/08
reseated expansion box and controller 04/04/08
[op panel - no display] - replaced op panel assembly 04/04/08
[op panel - no display] - wireless LAN card installed upside down/ backwards 04/04/08
right door interlock, see TSB B079-030 for seals to prevent reoccurence. &P/N 12042521, 2 & 1 on side , 04/04/08
P/N 12042529 1 & 2 on side &
Solution Text Updated
[open door indication will not clear] - replace right door interlock toner gets into switches, also see TSB 04/04/08
B079-030 for toner seals to prevent reoccurence.
replace SIB board 04/04/08
Special Service Mode SP 5 816-1 turns CSS on and off 04/04/08
Shorted sensor - Photo reflection sensor AW010049 04/04/08
IOB to BICU ribbon cable not connected correctly 04/04/08
[dead machine] - replace PSU 04/04/08
[dead machine] - replace BICU board 04/04/08
CN 211 on IOB 04/04/08
key counter. coin box - sp 5-113 to 11 turn on external charge unit management 04/04/08
[mixed size mode locks up copier] - load controller firmware 1.05.1 or higher 04/04/08
[displays now loading - with red wrench] - replace hard disk drive 04/04/08

[padlock displayed next to date / time] - password management for stored files set to unlock - user tools, 04/04/08
system, key op, sceeen 2/3 - set to do not unlock
[please wait displayed in copy mode other option may work OK] - reseat scanner interface cable at BICU 04/04/08

reload stamp data - SP 5853 04/04/08


[preset stamp grayed out] - preform stamp download SP 5-853, power machine off and on 04/04/08
clear modes, 1 9 9 3, clear stop 5 times to reach Self diagnostic menu, select touch screen adjust 04/04/08

SSP 2-960 to disable sensor 04/04/08


[will not print error or confirmation reports] - If you select TX status report as one of the quick operation 04/04/08
keys under user tools it disables automatic TX report printing
[unable to communicate with certain number (txandrx).] - enable system bit switch 00 bit6 and system 04/04/08
switch 09 bit6 protocol dump generation after communicatation failures.
blown fuse 5 on copier power supply 04/04/08
[finisher installation problem, only with cabinet] - FAC25 serial number should be 5K62053060001 or 04/04/08
higher
[problems installing SR 790] - SR 790 serial numbers J1021201907 onwards are for the B079 series - 04/04/08
different joint bracket and screws
[jams in pre-stack area only on 35cpm machine] - upgrade finisher firmware - beta firmware posted on 04/04/08
TSC web site and available via NRC.
perform TSB-004 action I 04/04/08
[background] - Install G level firmware or better 04/04/08
[overtoning] - Install G level firmware or better 04/04/08
Solution Text Updated
[background] - reduce toner density - refer to B079 TSB 014R (3/26/04) or TSB B135 004 (3/31/04) 04/04/08

[overtoning] - reduce toner density - refer to B079 TSB 014R (3/26/04) or TSB B135 004 (3/31/04) 04/04/08
[background] - update BICU firmware to 1.13(B079) or 2.11 (B135) 04/04/08
replace conteroller 04/04/08
[digital lines/patterns overlay over copy image] - replace laser unit 04/04/08
[toner mark] - Change SP 3905-1 to 2 and 3905-2 to 5 or 10 04/04/08
[toner mark] - installed new style strippers and springs - TSB 010 04/04/08
[offsetting from fuser at 125-128mm] - reduce toner density - refer to B079 TSB 014R (3/26/04) or TSB 04/04/08
B135 004 (3/31/04)
[toner mark] - Refer to tsb 014 04/04/08
[duplex margin shift] - user tools - copier - edit - auto margin adjust for duplex - set to 0 04/04/08
Toner bottle mylars missing, part number A2323243 04/04/08
Toner bottle mylars missing, part number A2323243 TSB B003-027 04/04/08
Lines when reducing and using the DF - reset SP setting to default 04/04/08
reposition DF white plate - DF mispositioned 04/04/08
[black lines - op to non-op] - refer to tsb 008 for new charge roller parts 04/04/08
lift up on front left corner of scanner assembly 04/04/08
see TSB B079/B082-033, Toner Scattering 04/04/08
[mechanical counter not advancing] - replace IOB PCB 04/04/08
[mechanical counter not advancing] - reseat counter connections 04/04/08
[mechanical counter not advancing] - you must run at least 20 copies before the mechanical counter 04/04/08
starts counting
[toner spilling] - new style cleaning spring, TSB number 031 - part number AA062258, 2 required- 04/04/08
[toner spilling] - replace 2nd cleaning blade with new style - AD 04 11 05 04/04/08
see TSB B079/B082-033 Toner Scattering 04/04/08
jam condition will not clear, left most front door switch not wired correctly (2white wires 1 yellow) 04/04/08

right side door switches connected wrong 04/04/08


SP 1-003 - 2, duplex registration buckle adjustment 04/04/08
Harness CN 225 B5 at IO Board Poor Connection 04/04/08
SP 1-003 buckle adj. and SP5-958 feed clutch start timing 04/04/08
jam code 014/ replaced fuser exit sensor 04/04/08
SR790 (B408)R4 guide plate may have burrs 04/04/08
Stapler tray entrance sensor below R4 guide plate stuck on/actuator stuck 04/04/08
Solution Text Updated
stack feed out belt not stopping on home position sensor, reform hook, tighten belt, check sensor 04/04/08
actuator arm
adjust buckle SP 1003 and feed clutch start timing SP 5 958 04/04/08
Increase SP 1-003 and SP5-958 04/04/08
[Jams when using coin box or card reader] - set SP5-113 to 11 or 12. Set UT/system/key op/ external 04/04/08
charge unit management to on and select on for the type, FAQ 5941
replace PCU 04/04/08
[disp - problem with address book all data has been deleted] - format hard drive (s p 5 832) 04/04/08
[AS400 configuration questions] - Provided the caller with the basic information about setting up AS/400 04/04/08
printing. Also refered the caller to the white paper.
[AS/400 configuration questions] - Provided the caller with the basic information about setting up AS/400 04/04/08
printing. Also refered the caller to the white paper.
[print driver disk missing] - incorrect EDP ordered - correct EDP is 001693MIU. download needed driver 04/04/08
from web
Queue name for LPR printing is lp all lower case 04/04/08
[Wireless LAN Specification] - Wireless LAN Specification - IEEE 802.11b or Bluetooth interface. 04/04/08
[printer scanner not recognized] - add 128MB option DIMM 04/04/08
[printer scanner not recognized] - reseat printer/scanner dimm 04/04/08
[SMTP authentication entry location] - SMTP authentication entry location is thru the web browser on 04/04/08
B135/B138 configuration, email. The B079/B082 is not supported.
[sort grayed out] - early stocks of EDP code 001342MIU 32MB did not work, all memory ordered after 04/04/08
5/02 will work - NG memory is 2 sided
replace SBU board 04/04/08
SBU board 04/04/08
black and gray patches reversed, perform memory clear. 04/04/08
[SC321] - pinch wires to upper right door switches - need to remove cover above fuser unit - 2 screws 04/04/08

right door interlock, see TSB B079-030 for seals to prevent reoccurence. &12042521, 2 & 1 on side , 04/04/08
12042529 1 & 2 on side &
SP 2 103 values are set too low. 04/04/08
mirror out of position in laser unit 04/04/08
[SC322] - pinch wires to upper right door switches - need to remove cover above fuser unit - 2 screws 04/04/08

[SC322] - replace LDDR 04/04/08


replaced LD unit assembly 04/04/08
replace front cover switch per Bulletin 12 04/04/08
perform SP 2-109 Step 8 and then steps 3 and 4 04/04/08
Solution Text Updated
replace polygon mirror motor 04/04/08
replace ID sensor 04/04/08
[SC401] - confirm all of SP2301 1-7 is in spec 04/04/08
transfer belt clutch or position sensor failure 04/04/08
[SC402] - replace high voltage supply board 04/04/08
replaced developing unit motor AX060240 04/04/08
no 24vs on power supply, check door switch circuit 04/04/08
enter SP mode and turn machine off an on to reset A level code 04/04/08
220VAC fuser installed correct number is B0827320. 04/04/08
Hot roller part number AE011102 (as of 2/1/06) 04/04/08
replace PSU 04/04/08
finisher entrance sensor not on fully 04/04/08
replace controller board and confirm correct model controller 04/04/08
[SC670] - reload firmware with dip switch turned on, follow procedure in fsm 04/04/08
[SC670] - replace BICU 04/04/08
[SC670] - replace controller PCB 04/04/08
replace controller board 04/04/08
[SC672] - reload firmware with dip switch turned on, follow procedure in fsm 04/04/08
[SC672] - replace controller PCB 04/04/08
[SC672] - replace ram dimm 04/04/08
[SC672] - wireless LAN card installed upside down/ backwards 04/04/08
ADF stopper HP sensor dirty or not working 04/04/08
replace finisher jogger home position sensor 04/04/08
replace stapler assembly for failed hammer home position switch 04/04/08
[SC724] - replace stapler unit 04/04/08
[SC729] - replace punch unit 04/04/08
reflash firmware 04/04/08
no printer dimm with NIB installed 04/04/08
[SC819] - controller PCB defective 04/04/08
Replace LCDC operation panel 04/04/08
replace controller board 04/04/08
[SC820] - Replace LCDC operation panel 04/04/08
replace nvram 04/04/08
[SC824] - replace controller 04/04/08
Solution Text Updated
replace controller board 04/04/08
[SC827] - replace control PCB 04/04/08
replaced controller pcb 04/04/08
Option RAM DIMM is bad or not seated correctly 04/04/08
[SC860] - replace HDD 04/04/08
reformat Hard drive 04/04/08
format HDD with SP 5-832, if formatting fails, replace HDD 04/04/08
[SC863] - replace HDD 04/04/08
[SC870] - reload firmware 04/04/08
email sending error, use SP 5832-008 to delete bad email data, deletes all RX email 04/04/08
reformat Hard drive 04/04/08
mechanical counter not plugged in 04/04/08
format netfile section of hard drive SP 5832-11 04/04/08
[SC925] - format netfile area of HDD - SP5832-11 04/04/08
repalced DF harness to copier 04/04/08
replace BICU 04/04/08
[SC985] - replace BICU 04/04/08
Install correct Printer DIMM for model machine 04/04/08
replace drum & poor or damaged drum effecting patches 04/04/08
PM machine 04/04/08
resolved issue by replacing LD unit assembly 04/04/08
wrong print option installed 04/04/08
wrong controller installed in machine 04/04/08
reflash firmware 04/04/08
[SC990] - engine ram clear s p 5 8 0 1 04/04/08
[SC990] - format HDD -SP 5 832 on B079 series, SP 4 911 on B003 series - 04/04/08
[SC990] - PM machine 04/04/08
[SC990] - reload with latest firmware 04/04/08
[SC990] - replace controller PCB 04/04/08
[SC990] - replace drum - poor or damaged drum effecting patches - 04/04/08
[SC990] - replace HDD 04/04/08
[SC990] - wrong fax option installed, B135/B138 uses B653 edp 411848 MCU B134 and B079/B082 uses 04/04/08
B547 edp 411347 MCU B078
[SC990] - wrong printer/scanner dimm installed B654 needed for B135/B138 series. 04/04/08
Solution Text Updated
[SC991] - format HDD -SP 5 832 on B079 series, SP 4 911 on B003 series - 04/04/08
[SC991] - reload with latest firmware 04/04/08
controller PCB not interchangeable between 35 and 45 cpm machines, confirm IOB dip switches are set 04/04/08
correctly, dip sw 1 on for 35 cpm / off for 45 cpm
[SC995] - confirm IOB dip switches are set correctly, dip sw 1 on for 35 cpm / off for 45 cpm 04/04/08
confirm correct fax option installed, (B079/82= B547 edp 411347) not [B135/38 = B653 EDP 411848] 04/04/08

wrong fax kit installed 04/04/08


[SC997] - confirm fax option correct option installed, (B079/82= B547 edp 411347) not [B135/38 = B653 04/04/08
EDP 411848].
[Would like to Scan to Email and Authenticate] - Need to use Scan Router Pro. Not supported 04/04/08
[black line on bottom of doc in scan mode only] - adjust scanner SP 1005 Erase Margin (from 0 to 5) 04/04/08

[SMTP authentication] - SMTP Authentication not supported with this model. 04/04/08
[program quick dials] - press UT-system settings-key op tools tab-press next button-address book 04/04/08
management
[key op code reset] - SP 7 810, access code clear 04/04/08
Set defaults for scanner function. User Tools-Scanner Features-Basic Settings-Initial Setup 04/04/08
replace lower static brush in df, part # b4772143 04/04/08
replace CIS assembly 04/04/08
replace inner adf cover guide 04/04/08
adjust lower transport guide(black) tabs up to level guide 04/04/08
replace rear most width sensor 04/04/08
optional exit tray harness shorted and touching the frame 04/04/08
defective main psu 04/04/08
replace lcdc pcb 04/04/08
replace psu fuse 109 04/04/08
replace front door safety switch 04/04/08
Replace right tandem tray wiring harness, blows fuse 105 04/04/08
reset user tools / turn off machine 04/04/08
reseat all memory, sd cards, and connectors on controller pcb 04/04/08
update BCU firmware 04/04/08
replace HDD 04/04/08
replace motherboard 04/04/08
replace IPU/BCU Harness - B0655450 04/04/08
Solution Text Updated
repair wiring harness for copy tray sensor 04/04/08
replace controller PSU 04/04/08
replace main power supply 04/04/08
replaced 256rom chip 04/04/08
set sp 3904- 1 to 1 and restart unit 04/04/08
Operation panel went blank/updating firmware, Replaced operation panel 04/04/08
load NCS firmware v4.08 or higher 04/04/08
Reformat HDD 04/04/08
check SP 5118 - copy disable 04/04/08
replace Power Supply 04/04/08

Op Panel dusplays foreigh language - BCU dip switch setting 6 on 7,8 off 04/04/08

set Sp 5024 & 5131 set to 1 04/04/08


reseat cn 207 on BCU board 04/04/08
replace PSU 04/04/08
clear or replace NVRAM 04/04/08
replace IPU board 04/04/08
check thermistor wires - may be pinched/shorted 04/04/08
Reinstall drum unit - connection loose 04/04/08
charge corona cleaner problem, try with SP 3 904 set to 1 04/04/08
cleared nv ram and set sp 3904 to 1 04/04/08
set SP 1104 set to on/off 04/04/08
reseat all connections at PCU 04/04/08
adjust door sw's 04/04/08
sp mode 5853 stamp data download 04/04/08
c/m 1 9 9 3, c/s 5 times 04/04/08
replace toner overflow switch 04/04/08
set 1902-1 to 0 04/04/08
reset Web near end value - SP1902-4 to 80% 04/04/08
replace stapler cartridge 04/04/08
refer to TSB B468/B469 - 21 for mylar 04/04/08
positioning roller timing belt loose, replace or reseat 04/04/08
Finisher Jams - see compatability TSB-003 for SR841 for B140 series 04/04/08
tray should be 1/2 in below foam roller b469 sr850 - adj stack height arm 04/04/08
Solution Text Updated
refer to tsb b468/B469-21 for mylar 04/04/08
lube finisher jogger rails and adjust jogger drive belt tension 04/04/08
clean or replace positioning roller drive belt 04/04/08
Replace entrance mylar on stapler part # B4784219. 04/04/08
replaced punch unit 04/04/08
clean and lube staple tray jogger shafts 04/04/08

replaced finsher eprom 04/04/08

Tighten drum shaft screw 04/04/08


reseat connectors on IPU, remove tywraps and resecure harness 04/04/08
digital lines on copies and internal prints - laser sync detect board bad 04/04/08
digital lines on copies - bad or incorrect memory DIMM - there are 2 DIMMS on controller and 1 DIMM 04/04/08
on mother board
replace laser sync board 04/04/08
replace laser unit 04/04/08
replace optics cooling fan. 04/04/08
reseat connector on laser sync detect pcb 04/04/08
Prints double-replace memory board on mother board 04/04/08
replace nvram 04/04/08
replace HDD 04/04/08
fusing unit not recognized - shorted web end sensor harness 04/04/08
use correct developer type, ricoh, lanier type 24, gestetner DD9, savin type 6075 04/04/08
check/replace toner supply clutch assembly 04/04/08
Replace TD sensor and Developer 04/04/08
Clean 21 holes metal plate on toner / seperation unit 04/04/08
replace BCU PCB 04/04/08
reformatted HDD 04/04/08
tighten center flywheel / drumshaft screw 04/04/08
image shifts from ADF replace non operator side width sensor on ADF 04/04/08
replace motherboard memory 128 mb 04/04/08
check/replace 126 Sdram dimm on mother board 04/04/08
perform copy quality adjustments in FSM 04/04/08
replace B1102261 PCU Lower A?ssy 04/04/08
print scan sd card part number is B6591200 04/04/08
Solution Text Updated
Refer to Facts Line Bulletin "Introduction to SD cards" 04/04/08
envelopes are not recomended - pg 158 gen settings guide 04/04/08
tabs jam in duplex unit when inverting - update BCU firmare 04/04/08
fax tech user code set up procedure (TSB 87) 04/04/08
only 500 user codes / 2000 names can be input - pg 64 Gen. Set. Guide 04/04/08
set UT/CDF/IO - auto sort to no 04/04/08
login authentication on - using admin login name, turn off administrator authentication 04/04/08
duplex not available for a tray - User Tools/System Setting/Tray Paper Settings/page 2/choose tray/set to 04/04/08
duplex
set sp 5801-11 to reset WIM password 04/04/08
Paper bends under - increase pressure spring tension on separation roller shaft. 04/04/08
refer to TSB B473-004 for LCT eprom 04/04/08
clean/replace skew correction sensor 04/04/08
stack feed out belt home position sensor actuator missing 04/04/08
Check stack feed out belt and ;ever attached to it 04/04/08
replace stapler cartridge 04/04/08
replace stapler unit 04/04/08
jam code 109 - check lift tray encoder sensor B469 finisher 04/04/08
check/replace shift tray motor 04/04/08
finisher exit sensor error check/replace 04/04/08
replace stack feed out belt - stack feed out arm broken off 04/04/08
2nd tandem height sensor wasnt in position 04/04/08
refer to TSB B473-004 for compatability 04/04/08
cleared nvram 04/04/08
SP5832-005 printer font format 04/04/08
Auto E-mail Notification error - insure DESS/@ Remote both installed 04/04/08
printer not recognized SD card authentication fail - bad printer scanner SD card 04/04/08
intsall 256k memory with printer scanner option 04/04/08
upgrade to NCS 4.08 + to do SMB with windows 2003 server 04/04/08
printer scanner SD card belongs to another machine - already merged to another application card 04/04/08

Execute sp 5-801-11 and restart unit 04/04/08


cram or replace NVRAM to reset E32 code. 04/04/08
replace controller and BCU as a set, try resetting by C/M, 143, C/S 3x's 04/04/08
Download Error - clear modes,1 4 3 clear stop 3 times 04/04/08
Solution Text Updated
Scanner HP Error - replace CNB pcb 04/04/08
Replace SDRB and scanner motor 04/04/08
Scanner HP error - replaced SDRB board 04/04/08
Scanner HP Error - replace fuse 107 04/04/08
scanner home position error 3 - replace SDRB board 04/04/08
Scanner HP Error - scanner motor belt tension loose, adjust belt tension 04/04/08
Scanner HP Error - scanner drive motor belt may be loose 04/04/08
CIS Transmission Error - replace CIS assembly 04/04/08
CIS auto adjust error - NVRAM Clear 04/04/08
Charge Corona Wire Cleaner - replace charge corona cleaner mtor 04/04/08
Charge Corona Wire Cleaner - replace charge corona cleaner motor 04/04/08
Laser sync detect error - replace laser synch detect pcb 04/04/08
poloygon motor error replace door switches 04/04/08
poloygon motor error replace polygon motor 04/04/08
Development Bias output abnormal - Tighten Drum shaft screw 04/04/08
transfer unit shipping bracket not removed 04/04/08
replace the transfer power pack 04/04/08
main motor - replace motor (b1401110) 04/04/08
Main Motor Lock - clean toner collection coil 04/04/08
toner recycling unit error - replace both push switches on the bottom toner recyling system which is 04/04/08
above the paper feed unit
toner collection coil clogged 04/04/08
Toner recycling unit error - clean and inspect toner collection coil sensor / actuator 04/04/08
replace drive pulley (AB03 0458 Pulley - 28Z) 04/04/08
check / replace thermistors 04/04/08
Fusing lamp disconnected 04/04/08
Replace thermofuse 04/04/08
Fusing Lamp Overheat - remove harness plate #29 pg 100 PC, seperate the wires 04/04/08
make sure the lamp harness is connected correctly, not blue to green 04/04/08
Rep center thermistor 04/04/08
fusing lamp overheat - reseat cn 209 on BCU board 04/04/08
Fusing Lamp Overheat - remove harness plate #29 pg 100 PC, seperate the wires 04/04/08
Fusing Web End - replace oil web and reset sp1902-1 to 0 04/04/08
fusing thermistor error 1 - replace NVRAM 04/04/08
Solution Text Updated
fusing thermistor error 1 - main AC harness replaced 04/04/08
Fusing thermistor error - replace thermistors 04/04/08
fusing lamp error - bad lamp, rear thermistor or thermostat 04/04/08
fusing lamp error - replace rear thermostat 04/04/08
fusing lamp error - check/replace fuser connector B1404162 04/04/08
Fusing Lamp Error - NVRAM memory clear 04/04/08
Fusing Lamp Error - Remove harness plate #29, pg. 100 PC, and seperate wires at rear of fuser unit. 04/04/08

Fusing Lamp Error - Separate fuser lamp wires at rear of fuser unit 04/04/08
Fusing Lamp Error - turn AOF (auto off feature) to off 04/04/08
replace thermostat per TSB b140-106 04/04/08
replace fuse FU107 on PSU 04/04/08
Pressure roller lift motor defective 04/04/08
BICU / ADF communication Error - replaced adf MPCB 04/04/08
DF CIS cable shield touching CIS PCB, ran cable correctly 04/04/08
harness for interval sensor damaged 04/04/08
engine start up error - replace BCU 04/04/08
Engine start up error - check fuse 103 on main psu 04/04/08
Engine starrt up error - replace tandem tray height sensor AW020120 04/04/08
controller start up error - reseated controller board to motherboard 04/04/08
controller start up error - replaced motherboard and ram as a set 04/04/08
controller start up error - replace HDD 04/04/08
controller start up error - replace controller board PSU 04/04/08
SC 672 - replace mother board B1405218 04/04/08
controller start up error - optional 256 meg memory dimm bad 04/04/08
Controller start up error - replace ethernet pcb 04/04/08
Controller start up error - set sp mode 3904 to 1 04/04/08
Controller start up error - replace controller board 04/04/08
ADF bottom plate motor error - replaced bottom plate lift motor and DF main board as a set 04/04/08
install optional memory when installing printer / scanner option 04/04/08
install or reseat controller and motherboard memory 04/04/08
Fatal kernal error - reload system software 04/04/08
Self diagnostic error - replace NVram 04/04/08
check paper lift motor tandem tray blowing fuse 103 04/04/08
Solution Text Updated
HDD start upp error - Replace Hard Drive 04/04/08
formatt/ replace HHD 04/04/08
address book data error - reset SP5846-50 04/04/08
replace HDD 04/04/08
HDD mail send data error do sp 5832-007 to reformat mail data. 04/04/08
mechanical total counter - replace BCU board 04/04/08
Software Error - reload firmware 04/04/08
IC31 should be swaped to the new board 04/04/08
replace BICU 04/04/08
Software Error - reseated connections on operation panel 04/04/08
scanner noise - replace scanner motor 04/04/08
replace ADF slit glass pressure plate guide mylar 04/04/08
adjust DF hinge to square DF to glass 04/04/08
2 tray output not shown set SP 6901 04/04/08

Install Seal B1809501 refer to TSB B202 - 010 04/04/08


inspect fusing connector cn 554 p 4+5 04/04/08

Replaced IPU PCB 04/04/08

reload stamp data - sp mode 5853 04/04/08


Clear modes, 1993, C/S - 5 times 04/04/08
Replaced SBU assembly 04/04/08
replace transfer belt 04/04/08
Duplex 2 to 2 on second side shift, User tools, edit, duplex margin adjust. 04/04/08
replace oil supply unit 04/04/08
Machine Limitation - Oil Build Up On Stripper Pawls 04/04/08
run sp 5993 31 and 33 04/04/08
duplex guide black plastic / driven roller damaged 04/04/08
see product support guide for recommended paper 04/04/08
TSB # 015 04/04/08
Replaced HDD 04/04/08
SP5967 change to 0 and restart unit 04/04/08
replace BCU Board 04/04/08
replace ADF MPCB 04/04/08
Solution Text Updated
check/replace Laser unit 04/04/08
Replaced Nic card for SC 818 04/04/08
Defective NVram, defective controller, software error, defective file format converter 04/04/08
replace SD Card 04/04/08
replaced lens block assembly 04/04/08
how to print counter - menu one touch 17 system data lst prints 04/04/08
parts questions 04/04/08
need to configure scan 04/04/08
check BCU CN211 pins 1 + 2 for continuity - open in set ckt 04/04/08

stack height sensor (upper) pad installed incorrectly 04/04/08


color was off in print mode 04/04/08
refer to TSB B202 - 016 - use Middle Thick setting 04/04/08
Dirty charge roller - refer to TSB B202-007R for step by step cleaning 04/04/08
Incorrect add paper message - add seal to tray - TSB B202-010 04/04/08
Clicking noise from fuser - install spacer on fuser gear - TSB B202 - 003 04/04/08
PCC cannot load - sdk file should be the only file on root directory 04/04/08
fax TSB B140-87 04/04/08
Add guide mylars to lower exit area - TSB B202-029 04/04/08
bullettin 10 solved the problem 04/04/08
Replace the junction gate mylars - TSB B202-034 04/04/08
Error message when adding I/O "Device off", enable SNMP in WIM 04/04/08
repair black wire on fuser (lamp feed) 04/04/08
reset pm counter for black developer 8-874 04/04/08
set sp mode 8-217 to proper cassette setting 04/04/08
adjust fold position with pages 7-4 > 7-6 SVC manual 04/04/08
max page # for sort - refer to page 5 of PSG 04/04/08
set color registration control to 0 / sp 08-742=0 04/04/08
clean paper type detection sensor 04/04/08
Replace long finisher mounting screw deforming duplex entrance guide with correct screw. 04/04/08
Replace the correct screw for finisher mounting 04/04/08
User Codes Activated For Print Mode - Cancelled Job 04/04/08
default E750 password is Fiery.1 04/04/08
CE3 code replace ITB cleaning unit 04/04/08
Solution Text Updated
replaced ADF registration sensor 04/04/08
SP 2-928 forced toner clear 04/04/08
bad connection between the BICU and Controller 04/04/08
see TSB B205/B209-002 Does not Reach Ready from AOF 04/04/08

fax sp 1-103-005 or printer sw 4= bits 0 to 4 set to a 1 04/04/08


replace memory 04/04/08
replace duplex entrance sensor, it fails causing inverter motor not to reverse paper to exit sensor 04/04/08

Increase SP 1-003-3 duplex paper feed timing. 04/04/08


Increase SP 1-902, feed clutch re-energize time 04/04/08
[dos application drivers] - dos drivers not available 04/04/08
cracks in exposure lamp, replace lamp 04/04/08
replace Laser Diode PCB 04/04/08
check ID sensor operation and readings 04/04/08
replace duplex main board 04/04/08
MBU board connection to FCU loose or battery jumper not ON. 04/04/08
reflash firmware (update) 04/04/08
replaced memory DIMM 04/04/08
needs both standard 128mb and 256mb optional memory installed 04/04/08
SC 824 replace NVRAM, set of two 04/04/08
defective memory DIMM (128 or 256) 04/04/08
SC 870SD card cover in locked position 04/04/08
(SC 870-22)Fax Address Book SD Card is in the locked position - unlock sd card and put in slot 2 04/04/08
see page 2 of fax installation, must have SD card installed if no HDD in machine. 04/04/08
execute SP 5-846-50 04/04/08
(SC 870-22)check connection to the HDD 04/04/08
(SC 870-22)perform 5-832-6 HDD format User info. back up addressbook first 04/04/08
(SC 870-22)replace HDD 04/04/08
Address Book error, reflash firmware or replace HDD 04/04/08
(SC 870-22)SD card goes in slot two not slot one 04/04/08
install fax address book card or HDD 04/04/08
install fax address book SD card in slot 2 not slot 1 04/04/08
SC 870 with no options installed do SP5846-50 04/04/08
format with SP 5 832 or replace hard drive 04/04/08
Solution Text Updated
Replace Print/Scanner SD card 04/04/08
Printer SD card not properly connected 04/04/08
set punch unit dip switches 1 to off and 2 to on 04/04/08
Finisher upper tray feeler out of position or missing 04/04/08
set printer authentication to entire if user auth is turned on 04/04/08
bushing that holds clamp roller out of position 04/04/08
replace yellow laser sync detect board 04/04/08
reconnect finisher if bridge unit is installed 04/04/08
sc 290 and sc 792 resolved by replacing power supply 04/04/08
Adj bottom lift table sensor bracket & check sensor harness 04/04/08

repair toner supply motor harness 24vdc line on toner hopper 04/04/08
replacing opu board 04/04/08
reformat HHD 04/04/08
replace HDD 04/04/08
check HDD cable connections 04/04/08
bates stamp(stamp text) activation sp 5227-220 set to 1 04/04/08
set sp mode 2972 to 0 04/04/08
replace broken/missing positioning roller drive belt 04/04/08
upgraded the finisher firware to the latest 04/04/08
replace grey interface harness GBC > finisher 04/04/08
install gbc to right side of sr5000 04/04/08

Customer running NCR, all rollers need to be cleaned 04/04/08

Adjust back gauge as per service manual 04/04/08


clean development mag roller 04/04/08
clean/replace development unit. 04/04/08
Drum old or defective 04/04/08
Calibrate CIS in SP mode 1910 and 1912 04/04/08
repl. developer unit 04/04/08
decreasing transfer voltage to 90 Microamps Sp2301 1 /2 04/04/08
Replace Toner End Sensor 04/04/08
CK toner colletion system & sensor, set Sp 2950 to 0 04/04/08
Unlock Print Scan SD card before updating it 04/04/08
Solution Text Updated
Developer Part Number = B2349640 04/04/08
recommend only RELYCO Xero/form II Type NCR paper 04/04/08
Pre punched paper not recommended ( run the paper SEF) 04/04/08
check stack feed out belt HP sensor 04/04/08
replace transport motor SR5000 - B830 04/04/08
reseated duplex unit 04/04/08
repair / replace shorted lct height sensor harness 04/04/08
set paper for legal in tray paper settings 04/04/08
sp 5985-001&002 turn on and restart copier 04/04/08
SP 5055 turn it off and restart unit 04/04/08
check fiery cable connected correctly 04/04/08
enter 143 on keypad then press clear button 3 times 04/04/08
hit 1 4 3 clear stop button 3 times 04/04/08
Copy Data Security unit option board not installed 04/04/08
Copy Data Security unit option board defective 04/04/08
Laser synch detect board defective 04/04/08
LD unit 04/04/08
IPU defective 04/04/08
BCU defective 04/04/08
Laser synch detect board defective 04/04/08
LD unit defective 04/04/08
IPU defective 04/04/08
BCU defective 04/04/08
IPU defective 04/04/08
Controller defective 04/04/08
BCU defective 04/04/08
IPU defective 04/04/08
Controller defectve 04/04/08
BCU defective 04/04/08
LD unit defective 04/04/08
IPU defective 04/04/08
BCU defective 04/04/08
Check harness and connections 04/04/08
Charge corona unit defective 04/04/08
Solution Text Updated
Harness and connections 04/04/08
Check charge wire cleaner motor, connections and assembly 04/04/08
Pre-Charge unit not set 04/04/08
Pre-Charge unit connections or unit defective 04/04/08
Pre-Charge unit not set 04/04/08
Pre-Charge unit connections or unit defective 04/04/08
Developer unit, connections defective 04/04/08
Developer power pack connections or unit defective 04/04/08
TD sensor dirty or defective 04/04/08
IOB defective 04/04/08
BCU defective 04/04/08
TD sensor dirty or defective 04/04/08
IOB defective 04/04/08
BCU defective 04/04/08
Drum motor defective 04/04/08
drum motor harness or connections 04/04/08
Mechanical binding of drum drive 04/04/08
ID sensor dirty, loose connection or defective 04/04/08
IOB defective 04/04/08
BCU defective 04/04/08
LD unit defective 04/04/08
CGB / PPG power pack 04/04/08
ID sensor dirty, loose connection or defective 04/04/08
IOB defective 04/04/08
BCU defective 04/04/08
LD unit 04/04/08
CGB / PPG power pack 04/04/08
ID sensor dirty, loose connection or defective 04/04/08
IOB defective 04/04/08
BCU defective 04/04/08
LD unit defective 04/04/08
CGB power pack 04/04/08
ID sensor dirty, loose connection or defective 04/04/08
LD unit defective 04/04/08
Solution Text Updated
IOB defective 04/04/08
BCU defective 04/04/08
CGB defective 04/04/08
Developer unit does not turn freely 04/04/08
Drum potential sensor dirty, loose connection or defective 04/04/08
BCU defective 04/04/08
CGB power pack 04/04/08
Potential sensor defective 04/04/08
Drum dirty or worn 04/04/08
LD unit dirty 04/04/08
Poor drum ground 04/04/08
Potential sensor defective 04/04/08
Potential sensor dirty 04/04/08
Poor drum ground 04/04/08
LD unit defective 04/04/08
BCU defective 04/04/08
harness or connection issue 04/04/08
PCU set error, check connections 04/04/08
PCU defective 04/04/08
Drum potential sensor dirty or defective 04/04/08
Poor drum ground 04/04/08
IOB defective 04/04/08
BCU defective 04/04/08
Drum worn or old 04/04/08
Laser unit or laser optics dirty or defective 04/04/08
Drum potential sensor dirty, defective or bad connection 04/04/08
LD unit 04/04/08
Developer motor drive overload 04/04/08
IOB defective 04/04/08
False code after firmware upgrade, ram clear 04/04/08
Reset SP 2950 to 0 04/04/08
toner collection unit lock - refer to TSB - 009 for reset procedure 04/04/08
2nd blade solenoid defective 04/04/08
check harness and connections 04/04/08
Solution Text Updated
Solenoid mechanism bound up. 04/04/08
Drum cleaning unit not set 04/04/08
check harness and connections 04/04/08
Drum cleaning unit defective 04/04/08
Polygon mirror motor fan defective 04/04/08
Check fan connections 04/04/08
Clean and check toner supply coil, tube, clutch and torque limiter 04/04/08
Toner supply coil and tube defective 04/04/08
Used toner collection bottle out of position 04/04/08
Used toner collection bottle sensor defective or loose connection 04/04/08
Toner suction bottle not set 04/04/08
Tray one lift motor loose connection or defective 04/04/08
Tray one pickup solenoid loose connection or defective 04/04/08
Tray one lift sensor blocked or defective 04/04/08
Tray one damaged, pulleys, cables, bent tray 04/04/08
Tray 2 lift motor loose connections or defective 04/04/08
Tray 2 pick up solenoid loose connections, dirty or defective 04/04/08
Tray 2 lift sensor dirty, loose connections or defective 04/04/08
Tray 2 lift plate bent or damaged 04/04/08
Tray 3 lift motor defective 04/04/08
Tray 3 pickup solenoid defective or dirty 04/04/08
Tray 3 lift sensor dirty, defective or actuator out of position 04/04/08
Tray 4 lift motor defective 04/04/08
Tray 4 pick up solenoid dirty or defective 04/04/08
Tray 4 lift sensor dirty, defective or actuator out of position 04/04/08
Tray 5 lift motor defective 04/04/08
Tray 5 pick up solenoid dirty or defective 04/04/08
Tray 5 lift sensor dirty, dfective or actuator out of position 04/04/08
Tray 6 lift motor defective 04/04/08
Tray 6 pick up solenoid dirty or defective 04/04/08
Tray 6 lift sensor dirty, defective or out of position 04/04/08
Tray 7, bypass lift motor defective 04/04/08
Tray 7, bypass pick up solenoid dirty or defective 04/04/08
Tray 7, bypass lift sensor dirty, defective or actuator out of position 04/04/08
Solution Text Updated
Exit junction gate out of position 04/04/08
Exit junction gate HP sensor dirty or defective 04/04/08
Exit junction gate motor defective 04/04/08
Fusing motor lock signal, replace fusing motor 04/04/08
Fusing motor drive mechanical bind 04/04/08
Fuser thermistor open 04/04/08
Fuser thermistor connection loose 04/04/08
Fusing lamps open or bad connections 04/04/08
Fusing thermistor out of position 04/04/08
IOB defective 04/04/08
AC drive board defective 04/04/08
check replace AC driver Board 04/04/08
IOB defective 04/04/08
Thermistors damaged or out of position 04/04/08
Overheat error, AC drive board defective 04/04/08
IOB defective 04/04/08
BCU defective 04/04/08
Overheat error, thermistor damaged or out of position 04/04/08
Fusing lamps open or bad connection 04/04/08
Zero cross signal error, Noise on the AC line 04/04/08
AC drive board defective 04/04/08
Power supply defective 04/04/08
If SP 1159 is on and paper jams 3 times in a row, this code will appear. 04/04/08
Turn off SP 1908 in Admin SP's (user tools) 04/04/08
Toner bank motor defective 04/04/08
Mechanical overload on the drive system 04/04/08
Toner bank unit connections 04/04/08
Toner suction motor replacement alert 04/04/08
Connections/harness between BCU and MCU 04/04/08
Poor connection between BCU and ADF board 04/04/08
BCU defective 04/04/08
ADF main board defective 04/04/08
Communication/Software error between ADF and BCU 04/04/08
Connection/Harness between the Finisher main board and the BCU 04/04/08
Solution Text Updated
Finisher main board defective 04/04/08
BCU defective 04/04/08
Harness/Connection between finisher and BCU 04/04/08
BCU defective 04/04/08
Finisher main board defective 04/04/08
CSS communication - Japan only 04/04/08
Charge unit device error (Japan only) 04/04/08
Charge unit device error (Japan only) 04/04/08
NRS modem communication error 04/04/08
Remote service dial up error, redo firmware 04/04/08
check for pinched wire in the reg section/B2 plate 04/04/08
Print option - P/S, post script, memory, Nic defective 04/04/08
ADF pickup roller motor defective 04/04/08
ADF pickup roller, connection or actuator damaged / defective 04/04/08
ADF HP sensor loose connection or defective 04/04/08
ADF main control board 04/04/08
ADF feedin motor connection loose or defective 04/04/08
ADF paper length sensor or encoder defective 04/04/08
Check ADF harness and connectors 04/04/08
ADF transport belt motor defective 04/04/08
check harness and connectors from ADF board to transport motor 04/04/08
ADF main board defective 04/04/08
ADF Feed out motor defective 04/04/08
ADF main board defectve 04/04/08
Check harness and connections for ADF main BD and Exit motor 04/04/08
ADF original table does not lift because bound up or damaged 04/04/08
ADF bottom plate HP sensor defective 04/04/08
ADF bottom plate motor defective 04/04/08
Check harness and connectors for bottom plate sensors and motor 04/04/08
Finisher upper transport motor bound up or defective 04/04/08
Check finisher transport motor harness and connections 04/04/08
Finisher main board defective 04/04/08
Finisher lower transport motor bound up or defective 04/04/08
Check finisher harness and connections 04/04/08
Solution Text Updated
Finisher main board defective 04/04/08
Positioning roller motor bound up or defective 04/04/08
Finisher main board, loose connections or defective 04/04/08
IOB has a loose connection or is defective 04/04/08
Stack feed out motor bound up or defective 04/04/08
Positioning roller motor obstruction 04/04/08
Check harness and connections 04/04/08
Finisher main board defective 04/04/08
Finisher shift roller retraction motor defective or bound 04/04/08
Finisher shift roller retraction motor connection issue 04/04/08
Finisher main board 04/04/08
Lower transport motor B830 boundup or defective 04/04/08
Check harness and connections 04/04/08
Finisher main board defective B830 04/04/08
Upper transport motor B830 boundup or defective 04/04/08
Check harness and connections 04/04/08
Finisher main board B830 defective 04/04/08
Shift tray exit motor bound or defective 04/04/08
Finisher main board 04/04/08
Stapler exit motor bound or defective 04/04/08
Finisher main board 04/04/08
Upper tray junction gate motor B830 defective 04/04/08
Upper tray Junction gate HP sensor B830 defective 04/04/08
Check harness and connections 04/04/08
Stapler junction gate motor defective B830 04/04/08
Stapler juction gate HP sensor defective B830 04/04/08
Check harness and connections 04/04/08
Prestack gate motor defective 04/04/08
Prestack gate motor sensor defective 04/04/08
Finisher main board defective 04/04/08
Pre-stack transport motor defective B830 04/04/08
Finisher main board defective B830 04/04/08
Pre-stack junction gate release motor defective B830 04/04/08
Pre-stack junction gate release HP sensor defective B830 04/04/08
Solution Text Updated
Finisher main board defective B830 04/04/08
Replace broken stapler tension spring 04/04/08
Replace staple unit - stapler hammer drive cam gear broken 04/04/08
Corner Stapler motor defective B830 04/04/08
Finisher main board defective B830 04/04/08
Check harness and connections B830 04/04/08
Finisher corner staple rotation motor defective B830 04/04/08
Finisher corner staple rotation HP sensor defective 04/04/08
Finisher main board defective 04/04/08
Stapler motor bound or defective 04/04/08
Stapler home position sensor 04/04/08
Finisher main board defective 04/04/08
Front booklet stapler motor defective 04/04/08
Check harness and connections, booklet finisher 04/04/08
Booklet finisher main board defective 04/04/08
Rear saddle stitch stapler motor bound or defective 04/04/08
Booklet finisher main board defective 04/04/08
Stack plate motor bound or defective, front motor 04/04/08
Front stack plate HP sensor defective 04/04/08
Finisher main board defective 04/04/08
Finisher main board defective 04/04/08
Stack plate motor bound or defective, center motor 04/04/08
Center stack plate HP sensor defective 04/04/08
Finisher main board defective 04/04/08
Stack plate motor bound or defective, rear motor 04/04/08
Rear stack plate HP sensor defective 04/04/08
Finisher Stacking roller motor defective B830 04/04/08
Finisher return drive HP sensor defective, bad connection or blocked 04/04/08
Finisher main board defective B830 04/04/08
Shift motor bound or defective 04/04/08
Shift tray half turn sensors 1 or 2 defective 04/04/08
Finisher main board defective B830 04/04/08
Finisher punch motor defective B830 04/04/08
Punch HP sensor Defective B830 04/04/08
Solution Text Updated
Check harness and connections 04/04/08
Finisher main board B830 04/04/08
Fold plate motor bound or defective 04/04/08
Fold plate HP sensor defective 04/04/08
Booklet finisher main board defective 04/04/08
Fold unit bottom fence motor defective or bound 04/04/08
Fold unit bottom fence HP sensor defective 04/04/08
Booklet finisher main board defective 04/04/08
Clamp roller retraction motor bound or defective 04/04/08
Clamp roller HP sensor defective 04/04/08
Booklet finisher main board defective 04/04/08
Stack junction gate motor bound or defective 04/04/08
Stack juction gate HP sensor defective 04/04/08
Booklet finisher main board defective 04/04/08
Cover interposer lift motor bound or defective (tray 1) 04/04/08
Upper limit sensor, upper tray defective - cover interposer 04/04/08
Lower limit sensor, upper tray defective - cover interposer 04/04/08
Cover interposer lift motor bound or defective (tray 2) 04/04/08
Upper limit sensor, upper tray defective - cover interposer 04/04/08
Lower limit sensor, upper tray defective - cover interposer 04/04/08
Cover interposer pick up motor tray 1, bound or defective 04/04/08
Pick up roller HP sensor defective 04/04/08
Cover interposer pick up motor tray 2, bound or defective 04/04/08
Pick up roller HP sensor defective 04/04/08
Jogger top fence motor bound or defective 04/04/08
Top fence HP sensor defective 04/04/08
Booklet finisher main board defective 04/04/08
Jogger bottom fence motor bound or defective 04/04/08
Bottom fence HP sensor defective 04/04/08
Booklet finisher main board defective 04/04/08
Z fold feed motor bound or defective 04/04/08
Z fold lower stopper motor bound or defective 04/04/08
Z fold upper stopper motor bound or defective 04/04/08
Z fold timing sensor 1 dirty, defective or out of position 04/04/08
Solution Text Updated
Mirror dirty or out of position 04/04/08
Z fold timing sensor 2 dirty, defective or out of position 04/04/08
Mirror dirty or out of position 04/04/08
Z fold memory error, EEPROM defective 04/04/08
Booklet stapler jogger motor bound or defective 04/04/08
Jogger fence HP sensor defective 04/04/08
Booklet finisher main board defective 04/04/08
Booklet stapler output motor bound or defective 04/04/08
Stack feedout belt HP sensor defective 04/04/08
Booklet finisher main board defective 04/04/08
Reload firmware 04/04/08
Mother board defective 04/04/08
Optional memory, bad connection or defective (3 dims) 04/04/08
NIB defective 04/04/08
Controller defective 04/04/08
Wirerless LAN card has been removed 04/04/08
Wirerless LAN card defective 04/04/08
Wirerless LAN card has been removed 04/04/08
Wirerless LAN card defective 04/04/08
Wirerless LAN card has been removed 04/04/08
Wirerless LAN card defective 04/04/08
Wirerless LAN card defective 04/04/08
External controller connection issue 04/04/08
USB board defective 04/04/08
Controller defective 04/04/08
one or both of the hard drives are defective 04/04/08
Reformat both hard drives 04/04/08
one or both of the hard drives are defective 04/04/08
Check harness and connections 04/04/08
Controller or mother board defective 04/04/08
Reformatt HDD SP 5832 002 04/04/08
one or both of the hard drives are defective 04/04/08
one or both of the hard drives are defective 04/04/08
Controller defective 04/04/08
Solution Text Updated
one or both of the hard drives are defective 04/04/08
Mother board defective 04/04/08
one or both of the hard drives are defective 04/04/08
Controller defective 04/04/08
Mother board defective 04/04/08
SD card data defective or missing 04/04/08
SD card defective 04/04/08
SD card removed while power on, reinstall and power on 04/04/08
SD card defective 04/04/08
SD card error, SD card defective 04/04/08
SD card error, SD card - poor connection 04/04/08
Controller board defective 04/04/08
reload firmware 04/04/08
Hard drives defective 04/04/08
Execute SP5846-050 to initialize address book data 04/04/08
Perform SP 5832-006 and SP 5832-007, user information 04/04/08
Reboot machine with SD card 04/04/08
Follow procedure in SC 876 section of service manual 04/04/08
Media link board defective 04/04/08
Electronic total counter error, NV RAM defective 04/04/08
Mechanical counter defective 04/04/08
Check harness and connections 04/04/08
External counting device defective (key counter installed) 04/04/08
24 volt line issue (short, door switch, power supply) 04/04/08
IOB board 04/04/08
External controller error - EFI 04/04/08
External controller error - EFI 04/04/08
External controller error - EFI 04/04/08
External controller error - EFI 04/04/08
External controller error - EFI 04/04/08
External controller error - EFI 04/04/08
Memory on controller defective (base and optional) 04/04/08
reload firmware 04/04/08
Perform memory clear SP 5801 04/04/08
Solution Text Updated
Printer font error, replace SD card 04/04/08
one or both of the hard drives are defective 04/04/08
Power supply defective 04/04/08
Perfomed 1 of 4 different recovery procedures listed in SM 04/04/08
Reload firmware 04/04/08
BCU defective 04/04/08
Update firmware 04/04/08
MCU defective 04/04/08
BCU defective 04/04/08
IPU defective 04/04/08
LD unit defective 04/04/08
IPU defective 04/04/08
Polygon mirror motor defective 04/04/08
Check harness and connections 04/04/08
update BCU firmware 04/04/08
one or both of the hard drives are defective 04/04/08
Contoller defective 04/04/08
IPU defective 04/04/08
MCU defective 04/04/08
reload firmware 04/04/08
Software bug, reload firmware 04/04/08
Software bug, reload firmware 04/04/08
Scanner motor bound or defective 04/04/08
MCU defective 04/04/08
BCU defective 04/04/08
reload firmware 04/04/08
Replace Scanner motor and MCU as a set 04/04/08
reload firmware 04/04/08
Controller defective 04/04/08
No action required, see service manual 04/04/08
Application error, RAM or DIMM missing or bad connection 04/04/08
reload firmware 04/04/08
Download error, SD card defective 04/04/08
Controller defective 04/04/08
Solution Text Updated
BCU defective 04/04/08
check front door switches for proper actuation 04/04/08
Replace lcd part # B2381485. 04/04/08
sensor in tandem tray broken and shorted to frame 04/04/08
Confirm SD card is unlocked 04/04/08
8K indicated for paper size - makes sure side fences are set properly and locked 04/04/08
mm/inch display selection - SP 5024 "0" for mm "1" for inch, reboot 04/04/08
machine would not power off - replaced NVRAM 04/04/08

replace/reseat 256mb optional memory dimm 04/04/08


replace HDD 04/04/08
HDD defective, replace HDD 04/04/08
make sure dip switch 6 on I/O is on & switch's 7 & 8 is off 04/04/08
Adjust the touch screen with C/M 1-9-9-3 C/S x 5 then press touch screen adjust 04/04/08
replace paper feed control board 04/04/08
Reset SP 1902-1 to 0 after repl. of web 04/04/08
check dip switches on punch sw1 set off/sw 2 set to on 04/04/08

Enable SP 6904 and restart uni 04/04/08


Install proper Mailbox option - B762 Type CS391 on B700/B701 finishers 04/04/08
clean and lube stapler rotation drive gear 04/04/08
Auto Process Control - on/off setting - Sp 3901 change to 0 & power cycle unit 04/04/08
Windows plug and play - SP 5907 select model press original type key and # key at the same time. Beeper 04/04/08
sounds 5 times power cycle unit
Labels to be used through Bypass table only 04/04/08
Set default screen for 1 -1 print - Prog. button/Prog as Defaults/Prog. key/Yes 04/04/08
How to change duplex default - set duplex/combine/series - cancel - program button - program as 04/04/08
defaults - program - yes
Displays "cannot staple this orientation" - upgraded system firmware to 1.14.1 or higher 04/04/08
clean out chad conveyer 04/04/08
transport motor #2 connector off. LT jams, legal and ledger will work OK. 04/04/08
Replace drb board 04/04/08
return standard fence spring missing( part # B700 4107 SR 4000 ) 04/04/08
replace finisher guide plate motor hp sensor - also see sc 736 04/04/08
reconnect loose Paper sensor slide HP sensor connector 04/04/08
Solution Text Updated
remove paper from punch unit (stuck between paper postion slider & punch) 04/04/08
replace lct lift sensor 04/04/08
Permits ROM update (rfu) - SP 5886 change to 0 to enable, 1 to disable - restart copier 04/04/08
How to enable NIC/USB - set sp 5985 -1/2 to a 1 04/04/08
Sp mode 5985 001 and 002 change to 1 04/04/08
e32 = 1,4,3,clear/stop 3 times and reboot. 04/04/08
reconnect intermediate cn 635 2 pin power cn between cn164/CNB & cm 711 polygon motor 04/04/08
Replace I/O board. 04/04/08
Fusing Web End - set SP 1902-01 to 0 after replacing web 04/04/08
Fusing Pressure Release Motor Error - reconnect pressure release motor hp sensor harness 04/04/08
Fusing Pressure Release Motor Error - clean and lube pressure release motor worm gear 04/04/08
Fusing Pressure Release Motor Error - DRB Board (IC103 or IC105 may come off) 04/04/08
check / replace toner collection motor 04/04/08
replace toner collection coil sensor 04/04/08
replace RAM on controller (G3325721) 04/04/08
Format HDD & reload stamp data SP Mode 5953. 04/04/08
Address book data error - reformat or replace HDD 04/04/08
Preform NVRAM Clear SP5801-1 04/04/08
reconnect total counter 04/04/08
Memory setting error - software error 04/04/08
replaced DF interface harness 04/04/08
execute sp 5832-6&7 restart unit 04/04/08
When scanning 300 pages - "transmission has failed" - Updated firmware 04/04/08
Must register users for scan to e-mail folder 04/04/08
mm/inch display selection - set sp5024 to 1 04/04/08
4 pin counter cn 126 harness pn B1215261 , sp5-113 to 11 04/04/08
20 pin counter not used 04/04/08
will not stamp faxes - change home postion parameter sw 02 bit 0 to 1 04/04/08
cannot TX to certain location - change to mh sp 1-104-1 bit 1 : 0 bit 0 : 0 04/04/08

1 bin tray jams second page with controller installed - TSB 015 update BICU SD Card firmware to 0.04 or 04/04/08
higher
rear side of copy dirty - increase sp 2301-004 04/04/08
part questions 04/04/08
general specs questions 04/04/08
Solution Text Updated
dev p/n B1219640 toner G= 89896, L= 717-0212, R= 888215, S= 9896 04/04/08
1 bin tray jams second page in with controller - upgrade BICU SD Card firmware to 0.04 or higher 04/04/08

inverter gate was not opening fully - replace solenoid 04/04/08


usb not working - be sure sp 5-985-002 is set to 1 04/04/08
general driver questions 04/04/08
bad network drop 04/04/08
firmware update questions 04/04/08
nib password reset sp 5-801-11 04/04/08
E-32 after firmware update - with firmware sd card installed select 143 clear 3 times power off/on and 04/04/08
reload firmware
no scan to email - move SD card to upper slot 04/04/08
updating destination - check oi device on server - be sure sd card in slot one - manually input server ip 04/04/08
address in SP mode
scan to folder requires SRV2 04/04/08
turn off confirmation report: UT-Fax Features-Key OP Tools-Parameter Settings-Switch 03, set bits 0 & 5 = 04/04/08
0
mix sizes for copier and scan not supported 04/04/08
df noise - mostly dx - refer to tsb 4 04/04/08
[jams in mixed size original mode, possible SC 8 19] - upgrade system and BICU formware to K level or 04/04/08
higher
[jams in mixed size original mode, possible SC 8 19] - upgrade to latest ADF firmware - J (1.79) or higher 04/04/08

unit locks up ......reseat battery board - MBU 04/04/08


humming or buzzing noise from power supply - this is normal to have a little noise 04/04/08
user sw 03 bit 0 for memory, bit 5 for immediate 04/04/08
no fax stamp function in this machine 04/04/08
adj volume - ut, fax, gen, adj sound volume 04/04/08
dark image on back side of copies - change sp 2301-4 increase setting 04/04/08
[black/dark image] - xenon lamp 04/04/08
intermittant digital lines - refer to tsb 003 04/04/08
white spots apear on image - update engine firmware to 0.27 for controller (B284/B288/B292) and 0.32 04/04/08
for ic card (B262/B292)
envelope printing supported, system- tray settings set to 4 1/8 x 91/2, in driver set bypass tray to comm 04/04/08
10
answered user codes questions 04/04/08
Solution Text Updated
jamming from cassette, intermittanently - refer to tsb 003 04/04/08
can not print or scan no address book - sd card popped out of slot refer to tsb 002r 04/04/08
firmware loads with sd card, folder is not always b262 - refer to section 5.1.11 for details 04/04/08
check gateway address settings 04/04/08
Replace NIB 04/04/08
can ping but not print Replace NIB 04/04/08
reverse order printing - in rpcs driver add icon select misc check box rev order 04/04/08
can not add i/o device - scan router lite not supported - Pro v2.x need patch from website, enterprise v1.x 04/04/08
needs patch from website
distintive ring not support but auto sw is: set to auto sw and # of rings in ut & if you don't pick up 04/04/08
handset of fax the call will roll over refer to pg 9 in op man
explained how to register quick dials to customer 04/04/08
replaced MDB pcb part# B2135397 04/04/08
ARDF width sensor actuator broken, SP 6-007 bits 7 to 0 to check 04/04/08
Upgrade BICU to version 1.25 or higher 04/04/08
Key counter or coin box is to be connected to conn. 211 on the I/O board 04/04/08
Slots; C1 = Printer Card, C2 = DOS Card, C3 = Service SD card 04/04/08
bridge relay sensor 1 stuck on 04/04/08
change SP 5985 - 1 and 2 to a 1 = enables NIB and USB 04/04/08
Lines only with adf to email-adjust user edge erase - set to .1 inches 04/04/08
scanning is disabled if the Copy Data Security Unit is installed. Check SP5-178 04/04/08
can not stamp turn on home position parameter sw 02 bit 0 to 1 04/04/08
home position switch 02 bit 1, 0 = memory, 1 = immediate 04/04/08
can not print pcl from DDST, load firmware refer to tsb 007 04/04/08
replace HDD 04/04/08
Enable NIC and USB SP mode 5985-1 and 2 to a 1 to enable 04/04/08
[add ink never indicated] - adjusted ink detect signal with scope 04/04/08
[open door indication will not clear] - drum detection sw 04/04/08
[open door indication will not clear] - paper table switch actuator bent 04/04/08
[open door indication will not clear] - replace AC drive PCB 04/04/08
[open door indication will not clear] - replace fuse 301 on AC drive board 04/04/08
[dead machine] - check psu outputs 04/04/08
[dead machine] - reseat all connectors on main PCB 04/04/08
[drum, continues to turn] - check print pressure on/off sensor for correct operation-page 2-46 in FSM 04/04/08
Solution Text Updated
[drum, continues to turn] - drum position sensor actuator bent-right side of act=right side of sn 04/04/08
[erratic electrical problems] - reseat connectors between main PCB and IPU 04/04/08
[thermal head failure] - replace thermal head 04/04/08
[blank image - one side] - paper guides improperly set 04/04/08
[blank image] - replace dc/dc convertor 04/04/08
[void areas on image] - adjust thermal print head voltage to specs 04/04/08
[void areas on image] - replace print pressure release lever 04/04/08
[blurry image - 85mm down the page] - adjusted second feed roller length 04/04/08
[ink on lead edge - transfer to copy] - install tape under tetron screen at lead edge 04/04/08
[offsetting] - use different paper 04/04/08
[ink on image] - fax him service bulletin number 6 pressure lever adjustment 04/04/08
[ink on edge of master] - ink is defective, replace 04/04/08
[ink on edge of master] - lower ink roller gap to 0.07 or 0.06 from spec of 0.08 04/04/08
[ink on edge of master] - Please Tech Alert this call and get part samples do not use as repair 04/04/08
[ink on edge of master] - print pressure timeing adjustment 04/04/08
[ink on edge of master] - replaced drum screen and seals 04/04/08
[light image] - thermal head 04/04/08
[light image] - using wrong master material 04/04/08
[registration off] - if more than approximately 10 MM adjust timing 04/04/08
[varying registration] - replace second feed roller 04/04/08
[skewed copies] - feed length adjustment per FSM 04/04/08
[skewed copies] - perform scanner alignment procedure-pages 5-2 and 5-3 in FSM 04/04/08
[skewed copies] - replace second feed rollers and gears as a set 04/04/08
[spots on copy] - AC line noise 04/04/08
[exit pawl, hits the clamp] - pickoff pawl shaft bent 04/04/08
[exit pawl, hits the clamp] - print pressure cam alignment-drive belt install procedure 04/04/08
[master material, wrinkels] - pressure roller 04/04/08
[master material - wrinkeled] - check that bearing is rideing on cam on back of 2nd feed sector gear 04/04/08

[master material - wrinkeled] - clamper assembly 04/04/08


[master material - wrinkeled] - perform paper feed timing adjustments 04/04/08
[master material - wrinkeled] - pressure roller 04/04/08
[master materail - lead/trail edge damaged] - refer to service bulletin 009 04/04/08
[master material, cut short] - replace buckel sensor 04/04/08
Solution Text Updated
[master material - cut short] - replace buckel sensor 04/04/08
[master material - cut short] - replace master buckle sensor 04/04/08
[gear breaking, second feed drive] - grease gears per service manual 04/04/08
[envelopes feeding] - C228-is designed for envelope feeding 04/04/08
[envelopes feeding] - try different envelopes 04/04/08
[feeds extra copy and jams] - adjust paper feed stopper clearance 04/04/08
[jam - A jam - document feeder] - replace 1st paper feed gear (18t), 1 way bearing, # C2035220 04/04/08
[Jam B] - adjust separation pressure 04/04/08
[Jam B] - check detecting arm clearance sadjustment 04/04/08
[Jam B] - first paper feed length adjustment 04/04/08
[Jam B] - paper table hight adjustment 04/04/08
[Jam B] - perform 1st and 2nd feed length adjustments 04/04/08
[Jam B] - replace print pressure solenoid 04/04/08
[Jam B] - replace registration sensor 04/04/08
[Jam E] - do exit pawl adjustments 04/04/08
[Jam E] - pressure roller position sensor flag bent-ok if right side of flag line up with right side of sensor 04/04/08
and roller is down
[jams on proof or 1st copy] - adjust 2nd paper feed timing so sheet fed 55mm from guide plate 04/04/08
[master eject jams] - inspect or replace master eject solenoid 04/04/08
[master eject jams] - adjust or replace drum master sensor 04/04/08
[master eject jams] - rough up master sensor patch on screen 04/04/08
[master eject jams, eject solenoid never comes on] - inspect or replace master eject solenoid 04/04/08
[master material never reaches the clamper] - replace master buckle sensor 04/04/08
[master material - C jam] - adjusted second feed timing 04/04/08
[master material - wraps around plotter roller] - buckle sensor 04/04/08
[master material - not clamping to drum] - pin on drive gear worn-causing varying drum position 04/04/08

[master material - not clamping to drum] - replace thermal head drive PCB. 04/04/08
[multy sheet feed] - replace feed and separation rollers and separation pad 04/04/08
[paper feed, multy or stack feeding] - separation roller 04/04/08
adjust pressure timing 04/04/08
[margin shift] - check dip switches on video interface board on, on, on, off 04/04/08
[E01] - drive mechanism loaded down 04/04/08
[E06] - replace main motor 04/04/08
[E12] - FU 101 on main board 04/04/08
Solution Text Updated
[E12] - pressure plate drive motor 04/04/08
[E13 scanner home position] - replaced main board 04/04/08
[FU 3 opens] - pressure plate motor - PN C2178447 04/04/08
[blown fu600] - replace MPU 04/04/08
[operation panel lights but copier appears dead] - main board 04/04/08
[operation panel lights but copier appears dead] - replace power supply unit. 04/04/08
[black copies] - AD conversion PCB 04/04/08
[black copies] - check dip switch setting on MPC B 04/04/08
[blurry image] - master processing board 04/04/08
[stretching copies in sub scan direction.] - master wraped around platen roller 04/04/08
[lead edge of copy compressed using DF only] - set sp 6-901-1 to 620 (default) 04/04/08
[over inking] - perform ink detect adjustment per FSM 04/04/08
[image shows through from back of copy] - use thicker originals 04/04/08
[master material - wrinkeled] - second paper feed adjustment 04/04/08
[master material - cut short] - replace master feed clutch 04/04/08
[making a master F jam and drum continues to rotate] - replace master eject switch assembly, rotational 04/04/08
sensors
[master eject jam indication no master material present] - inspect or replace master eject sensor 04/04/08

[master - end not detected] - replace master material with different lot 04/04/08
[paper table does not lift] - replace main board and paper lift board 04/04/08
[E02] - replace AC drive board and refer to TSB 2105/2200 - 010 04/04/08
[E06] - main motor 04/04/08
[ink on lead edge - transfer to copy] - install tape under tetron screen at lead edge 04/04/08
[jams at registration sensor, more frequent at higher speeds] - replace second feed roller 04/04/08
[master eject jams] - refer to service bulletin 10 04/04/08
[E06] - main board 04/04/08
[all lights on op panel lit-E06 displayed] - check all drum position sensors-wire pinched to ground 04/04/08

[ADF not recognized] - SP Mode 2 change 0 to 1 04/04/08


[dead machine] - replace power supply 04/04/08
[no master end indication] - clean or replace master end sensor 04/04/08
[displays wrong language] - set SP 12-2 to 1 04/04/08

[light copies] - adjust doctor roller gap 04/04/08


Solution Text Updated
[black lines - lead/trail edge] - replace thermal head 04/04/08
[varying registration] - replace one way bearing inside of separation roller AA083005 04/04/08
[spots on image] - defective main board 04/04/08
[machine runs ok, but very slow] - check print pressure sensor lever for correct operation-page 2-51 in 04/04/08
FSM
[gripper tearing paper] - paper clamping timing adjustment 6-101-2 04/04/08
[Pressure cylinder becomes dirty with ink] - turn auto cycle off 04/04/08
[master material - cut short] - master buckle sensor 04/04/08
[master material - cut short] - replaced master feed clutch 04/04/08
[master material - cut short] - replaced reverse roller clutch 04/04/08
[parts inquiry] - fax in parts inquiry form 04/04/08
[False Jams] - replace second feed roller and gear 04/04/08
[jam - feed in] - perform paper feed sector gear stopper/clearance adjustment-page 5-23 FSM 04/04/08
[master wrap jam at power, up drum keeps turning] - pressure sensor actuator bent-should align with 04/04/08
right side of sensor
[master material - not ejected - new master on top] - adjust pressure roller timing 04/04/08
[E06] - check for mechanical bind 04/04/08
[E06] - Main motor failure 04/04/08
[E06] - replaced timing gears and main motor drive bearing 04/04/08
[E06] - check voltage to motor 04/04/08
[E11] - Defective image shift motor 04/04/08
[E11] - replace FU 3 04/04/08
[E12] - check position plate sensor 04/04/08
[image shifted] - perform cram and adjust SP6 002 2 04/04/08
adjust front door interlock 04/04/08
[false add ink] - replace ink detecting pins 04/04/08
[Machine does Not display add ink indication, copies light] - Replace Ink Detection Board 04/04/08
[dead machine] - power supply PCB defective 04/04/08
[dead machine] - replace main motor, motor control board, power supply unit 04/04/08
[false master eject jams only in auto cycle] - replace IOB 04/04/08
[false master empty indication] - adjust in SP6-020-4 to .9 volts with black patch over sensor-page 6-40 in 04/04/08
FSM
[no master feed Indicated on display] - replace main board C2295131 04/04/08
[display is in wrong language] - user tools>1 system settings> 7 language to english 04/04/08
Solution Text Updated
[blank image] - repair cn202 and replace 2a fuse 04/04/08
[blank image - lead to trail edge] - replace ink with different lot number 04/04/08
MPU defective - test pattern good, scans blank 04/04/08
[color separation] - color separation supported by PS driver and Type 80 controller 04/04/08
[digital gibberish printed at trail end of master] - inspect for loose screws on on lens block 04/04/08
[Pressure cylinder becomes dirty with ink] - replaced print pressure arm-refer to FSM page 2-68 04/04/08
[Pressure cylinder becomes dirty with ink] - up date firm ware to ver 1.9 04/04/08
[ink leaking from edge of master] - replace mylar seal P/N C23 125 87 04/04/08
[ink leak - trail edge of master] - replace ink with fresh supplies 04/04/08
[banding - lead and/or trail edge] - master material in connector to plotter unit 04/04/08
[banding - lead and/or trail edge] - replace ribbon cable-SBU to MPU 04/04/08
[banding - op to non-op] - replace/reseat ribbon cable between MPU and CCD 04/04/08
[light copies] - check thermal head voltage-FSM 6-39 rev 01/2000 04/04/08
[light copies] - try different lot number of ink 04/04/08
[light copies] - try different roll of master material 04/04/08
[master clamping skew master on drum] - adjust master clamping position with SP 6-130 04/04/08
[registration off] - adjust SP 6-116-3-FSM page 6-72 for 229 /SP 6-116-5 for 233 04/04/08
[varying registration] - adjust SP mode 6-002-1 for platen and 6-002-2 for ADF mode, then try SP 6-130 as 04/04/08
a last resort see note on page 6-5
[varying registration] - apply service bulletin 14 by adding Pressure cylinder guide 04/04/08
[duplex copying marks on second side] - Increase dry time to 24 hours or greater, change paper to be hi in 04/04/08
rag content, use economy mode when printing
[skewed images - worsens as copies run] - check pressure drum pressure 04/04/08
[skewed images - master put on drum skewed] - ensure duplicator is on level floor, prevent frame shifting 04/04/08

[skewed images - worsens as copies run] - ensure duplicator is on level floor, prevent frame shifting 04/04/08

[spots on image - lead edge] - (field fix)sp paper clamping in normal mode 6-101-2 set to off 04/04/08
[spots on image - solid areas] - replace master material with type JP 50 04/04/08
[blotchy images] - adjust printing pressure see page 6-80+ 04/04/08
[master material - wrinkeled] - check pressure drum home position-special tools C2299000 04/04/08
[master material - wrinkeled] - check pressure front and rear, should be the equal 04/04/08
[master materail - lead/trail edge damaged] - Inspect master vaccum fan, clogged or not working 04/04/08

[master materail - lead/trail edge damaged] - replace cutter assembly C2292209 04/04/08
Solution Text Updated
[master materail - lead/trail edge damaged] - replace or adjust master edge sensor 04/04/08
adjust master edge sensor 04/04/08
[noise - pressure cylinder] - check mechanical timing 04/04/08
[noise - general] - replaced main motor drive gears 04/04/08
[main motor gear beaking] - check mechanical timing 04/04/08
[pressure cylinder gauged when copying envolpes] - replace pressure cylinder C2293001 04/04/08
[jam - 10x14 envelopes] - product limitation, envelopes can not bend to stick to transport 04/04/08
[False Jam B] - clean or replace paper exit sensor 04/04/08
[jam - feed in] - cram memory 04/04/08
[feed in jams only during proof / start up] - registration sensor 04/04/08
[feed in jams only during proof / start up] - rom C231 5107D, available on TSC site C231MP1D.exe- TSB 04/04/08
C231-006
[jam - tray 2] - set correct paper size in user tools 04/04/08
[Jam registration roller] - refer to TSB C22 9 007 04/04/08
[Jam registration roller] - replace registration roller 04/04/08
[Jam registration roller] - tighten reg motor set screws 04/04/08
[jam - paper jam - paper are reg. roller] - perform Press roller lock lever adjustment-FSM 6-30 04/04/08
[jam - paper jam - paper are reg. roller] - reg sensor, clean sensor and patches or replace sensor 04/04/08
[jam - registration roller] - Replace toner cartridge. 04/04/08
[master eject motor does not work] - inspect 24 vdc to master eject motor at main board 04/04/08
[master eject misfeed indication no master on drum] - Inspect or replace First drum position sensor 04/04/08

[master eject jams] - replaced main board 04/04/08


[false master eject jams] - perform drum master sensor adjustments 04/04/08
[jam - master eject] - adjust master eject sensor-page 6-22 in FSM 04/04/08
[jam - master feed] - replace master feed rollers 04/04/08
[jam - master feed] - replace MPU 04/04/08
[jam - master eject] - replaced main board 04/04/08
[jam - master feed] - use correct masters 04/04/08
[master material - no prefeed] - adjust threshold voltage on master edge sensor to 2.5 04/04/08
[master material - no prefeed] - clean master sensor patch 04/04/08
[master material - backup while feeding] - replace I / O board 04/04/08
[master material - no prefeed] - replace main board 04/04/08
[Master Feed Jams] - perform master lead edge sensor adjust pg 6-41 04/04/08
[Master Feed Jams] - perform sensor adjustment, insure ref V=2.5 04/04/08
Solution Text Updated
[Master Feed Jams] - replace MPU board 04/04/08
[Master Feed Jams] - replaced master detect sensors and patches 04/04/08
[master feed in jams] - replace MPU 04/04/08
[master feed in jams] - replaced master detect sensors and patches 04/04/08
[jam - pressure drum] - adjust paper feed length and paper clamping timing see page 6-72and73 04/04/08

[jams at start up or proof copy] - replace MPU 04/04/08


[jams at start up or proof copy] - set SP mode 6-112-1 to 34 default 04/04/08
[gripper tearing paper] - paper clamping timing adjustment 6-101-2 04/04/08
[SC03-00] - master material in plotter unit connector 04/04/08
[SC03-01] - paper tray height sensor jammed 04/04/08
[SC04-01] - defective cutter motor 04/04/08
[SC04-20] - master jammed in cutter 04/04/08
[SC05-00] - main motor 04/04/08
replace drum position sensor 04/04/08
Replace fuse 701/702 04/04/08
[SC05-02] - Drum position sensor out of position 04/04/08
defective drum position sensor 04/04/08
clean/replace feed start and pressure cylinder encoding sensors 04/04/08
[SC05-31] - repaired harness between drum unit and IOB 04/04/08
[SC05-33] - defective drum position sensor 04/04/08
[SC05-51] - refer to TSB-012 The arm to master eject roller position gear is not in the slot hole in gear 04/04/08

[SC05-51] - worn clamper motor bracket - C2294057 04/04/08


[SC05-52] - refer to TSB-012 The arm to master eject roller position gear is not in the slot hole in gear 04/04/08

[SC 05-55 clamper close position sn remains on when closing] - jammed drum guide drive 04/04/08
[SC05-61] - defective drum position sensor 04/04/08
[SC06-00 pressure plate does not move home to eject position] - pressure plate drive shaft bushing not 04/04/08
seated
connectors for feed start and press cylinder encoder reversed 04/04/08
[SC07-03] - defective feed pressure detection PCB 04/04/08
[SC07-06] - defective feed pressure detection PCB 04/04/08
[SC07-12] - defective separation pressure board 04/04/08
Replace Job seperator motor 04/04/08
Solution Text Updated
[SC30-01] - defective drum position sensor 04/04/08
[SC0720 feed start sensor remains off] - defective drum position sensor 04/04/08
[11 x 17 double count] - set SP2 22 to 2, all paper sizes count twice, normal 04/04/08
[constantly adding ink] - check CN 106 on MPU 04/04/08
[not adding ink] - field fix adjust VR1 01 until LED 101 just turns off 04/04/08
[false add ink indication-unit cycles for 30 seconds] - ink past 18 month shelf life, replace ink 04/04/08
[not adding ink] - perform ink detect adjustment 04/04/08
[false add ink indication-unit cycles for 30 seconds] - replace fuse 102 on MPU 04/04/08
[false add ink indication-unit cycles for 30 seconds] - replace ink cartridge -nozzle cocked not seating- 04/04/08

tighten ground wire on drum assembly 04/04/08


[ink not pumping] - field fix adjust VR1 01 until LED 101 just turns off 04/04/08
[ink not pumping] - ink up by holding 0 than press Economy-fsm 3-8 04/04/08
[ink not pumping] - replace ink cartridge with different lot number 04/04/08
[ink not pumping] - replace main board 04/04/08
[ink not pumping] - replace pump 04/04/08
[after first print drum continues to cycle] - check drum position sensors upper left has blue plug in 04/04/08
connector
[dead op panel, display is black] - refer to tsb 008 04/04/08
[FU 102 on MPU board-24V, 1A] - ink pump motor 04/04/08
[master making unit cover open constant display] - loose connector on main board 04/04/08
[machine displays idleing] - connector on drum sensor -at 1-00 position-blue is on rightl 04/04/08
[dead machine] - refer to tsb 008 04/04/08
[false empty eject box indication after every cycle] - confirm SP1 5 is set to 2-LG drum 04/04/08
[false empty eject box indication after every cycle] - pressure plate has been modified-TSB 20 04/04/08
[false empty eject box indication after every cycle] - refer to service bulletin 7 04/04/08
[false empty eject box indication after every cycle] - replace main board with J version firmware or higher 04/04/08

check SP 15 set to 2 LG Drum 04/04/08


[IC116 blows on MPU] - replace ink pump motor 04/04/08
[add ink indication / will not ink up drum] - reseat ink box 04/04/08
[add ink indicator will not come on] - try different lot number of ink 04/04/08
[interface cable too short] - refer to TSB 017-part number for harness C58 015 10 04/04/08
[machine scans 1 of original and goes dead] - replace DC power supply unit 04/04/08
Solution Text Updated
[miscounting] - clean/replace exit sensor and second feed timing sensor 04/04/08
[display is in wrong language] - set sp 12 to 1 04/04/08

[constant please wait at power on-drum makes 1 rotation] - replace lamp stabilizer PCB 04/04/08
[prints until out of paper, regardless of copy count] - second feed timing sensor 04/04/08

[unit free runs at power on-drum rotates] - connector on drum sensor -at 1-00 position-blue is on rightl 04/04/08

[blank image] - check master loading (upside down) 04/04/08


[half black half white copy-op to non op] - replace CIS 04/04/08
[blurry image - non op side] - replaced lamp harness 04/04/08
[non-op 3 or 4 inches of page printed in center of page] - paper tray harness C2 38 52 37 04/04/08
[reverse image and black line] - replace MPU 04/04/08
loose main motor drive pulley set screws causing 20 degree shift 04/04/08
[lead edge of master not inking up, light lead edge] - align pressure roller bracket assembly 04/04/08
[light copies] - replace master roll 04/04/08
[black lines - lead/trail edge] - replace contact image sensor 04/04/08
[registration off] - adjust SP6-1-C2 38 only 04/04/08
[image position too close to lead edge print controller only] - install new rom P/N C23 751 05K-available 04/04/08
on TSC website
[registration off] - dirty registration sensor patch 04/04/08
[registration off - side to side] - adjust SP6-1-C2 38 only 04/04/08
[registration off - side to side] - refer to TSB-030 C2 38 only 04/04/08
[drum - cannot be set properly] - add spacer C2 3 8 9 0 0 0 as per TSB 0 42 -C2 38 only- 04/04/08
[machine slows down] - refer to tsb 4R 04/04/08
[CIS hitting machine frame] - replace DF 04/04/08
[master material - wrinkeled] - install new master clamp guide C2 49 40 58 TSB C2 49, 008 C 249 only 04/04/08

[master material - cut short] - replace cutter 04/04/08


[noise - registration motor] - replace motor 04/04/08
[seal near trail edge detaching from colth screen, C2 37] - replace cloth sreen C2 31 23 04 04/04/08
SP 120 set to 1 pg 62 in op manual& not available on C238 04/04/08
[pj 08] - replace exit sensor and second feed timing sensor-page 2-49 in FSM 04/04/08
[False jam E at power up - Door Open] - check all fuses 04/04/08
[paper feed jam indicated] - remove burrs from pressure release mech. 04/04/08
Solution Text Updated
[delivery jams indicated transport seems to be moving slow] - lubricate transport bushings per TSB C231- 04/04/08
004
[jam - paper jam] - lubricate transport bushings per TSB C231- 004 04/04/08
[jam - paper jam] - replace exit roller bearings 04/04/08
[delivery jams indicated transport seems to be moving slow] - replace paper transport motor 04/04/08
[jams at start up or proof copy] - registration sensor 04/04/08
[delivery jams indicated transport seems to be moving slow] - lubricate transport bushings per TSB C231- 04/04/08
004
[will not show out of paper-sensors check good] - perform NV RAM clear 04/04/08
set user tools / system settings / #5 for correct language 04/04/08

[display is in wrong language] - perform ram clear 7-1-1 04/04/08

[display is in wrong language] - replace main board 04/04/08

[display is in wrong language] - user tools system settings/number 5 language selection 04/04/08

[blank image - partial blank areas] - paper table harness on machine side 04/04/08
[void areas] - refer to TSB C235/C244-011 04/04/08
[image shift - side-side main scan direction] - check/replace image shift home position sensor 04/04/08
[TC II ink transfers from first drum to second] - Must feed paper in landscape direction 04/04/08
[ink leaking from edge of master] - replace drum metal screen shield P/N C23 624 98 04/04/08
[light image - on master] - clean screens and inspect thermal head voltage 04/04/08
[black lines - op to non-op] - replace ink roller inside drum unit 04/04/08
[varying registration] - Scissors gear position adjustment 04/04/08
[ink on side edge of copy paper at the non operator side] - max allowable prints per master is 2000 04/04/08

[ink will not dry] - throughput 04/04/08


[Uneven density] - refer to TSB C235/C244-010 04/04/08
[ink leak - drum - top, bottom and sides] - clean or replace both screens 04/04/08
[master material - wrinkeled] - place 2mm shim under front duplicator foot-depends which way copy is 04/04/08
skewed, may be front left or right
[mylar peeling] - refer to Tsb c235/c244-011 04/04/08
Seri Ink Defective 04/04/08
[pj 08] - Adjust paper clamping timing see page 6-77 04/04/08
[copy paper drum wraps] - Adjust gap between exit pawl and drum see page 6-119 04/04/08
Solution Text Updated
replace MPU 04/04/08
[Paper jams, paper not clamping to pressure cylinder] - replaced IOB 04/04/08
[TC 2 jams at first drum pick off pawl] - perform print pressure solenoid adjustment-page 3-31 in FSM 04/04/08

[TC 2 jams at first drum pick off pawl] - retime air pumps page 3-17 in FSM 04/04/08
[interface kit] - Type 85, EDP # 205706 04/04/08
Unable to set up NFS share. Solution was to use a Windows based browser, tech was using Linux based 04/04/08
browser.
replace nvram x2 part B1959590 04/04/08
chech dipswitches on controller board 04/04/08
replace IPU board 04/04/08
[internal test stuck on display] - NVRAM clear 04/04/08
[colors not lining up and registering properly] - replace PCU 04/04/08
[directional banding] - replace DTM 04/04/08
[color banding - intermittent yellow page] - replace PCU 04/04/08
[color banding - horizontal rainbow bands and color shift] - replace PCU refer to TSB G 0 24 10 04/04/08
[directional banding] - replace photoconductor 04/04/08
[white lines - new PCU install] - Print several pages in order to reduce lubricant residue. 04/04/08
[smeared image] - Clean or replace Transfer Belt Cleaning Solenoid. 04/04/08
[smeared image] - replace photoconductor 04/04/08
[streaks on images - any or all colors on prints] - Clean charge corona, grid and casing. 04/04/08
[streaks on images - oil] - dirty fuser cleaner 04/04/08
[streaks on images - any or all colors on prints] - replace corona assembly included in waste toner kit 400 04/04/08
3 43 replace as set
[streaks in the printed image caused by defective PCU] - replace PCU 04/04/08
[streaks on images - any or all colors on prints] - replace PCU 04/04/08
[uneven print density, random black background] - replace PCU 04/04/08
[SEF letter printing By Pass feed] - not supported - engine limitation specification 04/04/08
[noise - general] - check dev units. 04/04/08
[noise - broken drive joint] - replace drive joint, part number G0121251 04/04/08
[00XX-XXXXXXXX error- displayed at operation panel.] - reflash controller firmware or replace controller 04/04/08

[print driver download, configuration, setup assistance] - assist in driver download and installation 04/04/08

[can not print configuration page] - nv ram clear 1, service mode , printer, service mode, level E 04/04/08
Solution Text Updated
[0301-XXXXXXXX error displayed at operation panel.] - Reload bootrom.sys. 04/04/08
[0301-XXXXXXXX error displayed at operation panel.] - Reseat or replace optional memory / option DIMM 04/04/08

[print driver download, configuration, setup assistance] - assist in driver download and installation 04/04/08

[EFI DIMM error 0x1820 (system DIMM not found)] - printer name or print queue = xjdirect (lowercase, 04/04/08
no spaces) / xjprint if HD installed
[LPR print que name] - xjdirect (case sensitive). The xjprint and xjhold queue names can only be used 04/04/08
with the hard disk option.
[SMB printing set up assistance.] - assisted with operation 04/04/08
[load paper error when printing from bypass] - set bypass to correct paper size, hit menu, down arrow 9x 04/04/08
to printer setup, hit enter 3x, select size with arrow keys, hit enter
[line type resetting in landscape mode on PCL menu] - upgrade controller firmware to 1.09 or higher 04/04/08

[SC610] - replace transfer roller position sensor, MCU, harness, or transfer roller clutch 04/04/08
[Blank LCD display and error indication] - replace LCD display 04/04/08

[open front cover, remove jam error] - remove fusing unit, reattach loose paper jam sensor on the side of 04/04/08
the fusing unit
[missing part of image when printing from bypass] - set bypass to correct paper size, [menu], [job 04/04/08
control], enter, [paper input], enter, scroll to [paper size], select bypass
[lines, smudges on image] - AIO needs replacement 04/04/08

[envelopes] - will feed most types of envelopes, but not all guaranteed 04/04/08

[Paper misfeed / no feed] - replace paper sensor 04/04/08

[jam - paper jam] - clear paper jam 04/04/08

reload driver test functionality - email me when you get this. 04/04/08

[LPR printer name] - assist with general network printing issues 04/04/08

[dropping off the network] - upgrade controller and NIB firmware to the latest, set NIB speed to 10 MB 04/04/08

[general network printing installation/setup questions] - assist with general network printing issues 04/04/08

[general network printing installation/setup questions] - assist with general network printing issues 04/04/08
Solution Text Updated
[S C 500 main motor error] - engine drive board. 04/04/08

[XX] - engine drive board. 04/04/08

[blank image] - Reset optical unit shield glass. 04/04/08


[ghost image] - power-off, re-seat belt cartridge - if no change- service 04/04/08
[light image - background] - faulty toner cartridge 04/04/08
[blank vertical lines] - Clean optical unit shield glass. 04/04/08
[light bands on copies operator to non operator] - install rear roller bushing and rear support shaft from 04/04/08
TSB 18
[light bands on copies operator to non operator] - replaced DV drive clutch 04/04/08
[color jobs print poor quality BandW with iPDL driver] - select Use for 24bit colors in the setup of the 04/04/08
driver properties; or try the PScript driver (AP204 only)
[print is not fusing to page] - replace fuser cleaner roller -supply item 04/04/08
[print is not fusing to page] - select thick paper in the paper typ box in printer driver setup tab apply the 04/04/08
change
[image shifts and or cuts off margins] - check cassette paper size settings 04/04/08
[streaks in any all colors on prints.] - Clean corona wire in OPC 04/04/08
[streaks in any all colors on prints.] - replace OPC 04/04/08
[noise - black developer unit binding] - replace black developer unit 04/04/08
[toner - gear unit and waste toner feeder damaged] - replace main gear unit and waste toner feeder 04/04/08

[envelopes] - Envelope printing is supported with standard cassette 04/04/08


[driver download / install/ setup assistance] - add printer / have disk / browse to CDROM, double-click 04/04/08
drivers\ IPDL_C \ Win95_98
[driver download / install/ setup assistance] - assist with setup and installation of print driver 04/04/08
[envelope printing] - Envelope printing is supported with standard cassette 04/04/08
[image shifts and or cuts off margins] - check cassette paper size settings 04/04/08
[LPR print que name] - lp lower case 04/04/08
[SC25] - replace high voltage PSU 04/04/08
[SC53 - controller fan error] - defective controller fan, IOD1 board, MCTL board, or bad connector 04/04/08

[S C 71 - transfer drum rotation error] - ensure unit is on a flat, level, stable surface 04/04/08
[SC71] - ensure unit is on a flat, level, stable surface 04/04/08
[SC71] - Place the three wedges packed with machine under feet of printer (RTB G033-006) 04/04/08
[SC76] - Attach spacers as per TSB G033-006 04/04/08
Solution Text Updated
[SC76] - Level out / stabilize the printer (RTB G033-006) 04/04/08
[SC76] - replace PCU - supply item number 400 320 04/04/08
[add toner condition constant displayed] - check right door switch bracket. May be mounted incorrectly 04/04/08

[add toner condition constant displayed] - ensure that the toner supply shutter is open. 04/04/08
[add toner] - ensure that the toner supply shutter is open. 04/04/08
[3 hole punch skews] - excessive paper curl - turn paper over in tray 04/04/08
[Shift tray deactivation.] - Cannot be disabled, use proof tray or the internal tray. 04/04/08
[shift tray over drives up/down] - check shift tray position senor is properly positioned 04/04/08
[Washed out prints] - ensure that the toner supply shutter is open. 04/04/08
[Washed out prints] - replace LDDR 04/04/08
[jam code 58 when feeding 11 x 8.5 through the bypass.] - 11 x 8.5 not supported through the bypass 04/04/08

[Novell inactive-] - nvram clear 04/04/08


[network installation assistance] - assisted with software install run setup.exe 04/04/08
[unix printing] - unix printing information on ricoh-usa website 04/04/08
[SC2001] - replace controller pcb 04/04/08
[SC322] - replace LD unit 04/04/08
[SC350-1] - replace the IOB. 04/04/08
[SC541] - enter engine SP 26 and press enter. 04/04/08
[add toner condition constant displayed] - replace PCU 04/04/08
[add toner light false indications toner spills] - replace PCU 04/04/08
[add toner indication] - replace PCU 04/04/08
[PCU counter needed] - SP mode, level 1, number A prn eng main. p 4 10 sm. 04/04/08
[blank image - internal patterns and configuration ok] - replace engine pcb - BICU 04/04/08
[banding - lead and/or trail edge] - replace PCU unit 04/04/08
[banding - lead and/or trail edge] - see A265/A267-028 black stripes on copies 04/04/08
[spots on image - paper dust] - try changing paper type 04/04/08
[remove paper standard tray.] - paper full sensor is stuck in up position (standard output tray) 04/04/08
[remove paper standard tray.] - defective paper overflow senser. 04/04/08
[driver settings change to 11 x 17] - delete driver from the register and reload, do not just delete driver 04/04/08
icon refer to ms technet 135406
[can ping and not print] - que name l p in lower case (laser printer) 04/04/08
[general information] - explained product specifications 04/04/08
[problem printing from one third party application] - refer to third party vendor 04/04/08
Solution Text Updated
[unix printing] - unix printing information on ricoh-usa website 04/04/08
[E1] - replace the ram dimm 04/04/08
[E30722] - engine board defective. 04/04/08
[E30722] - replaced harnesses for both lift motors to pcb 04/04/08
[E30724] - reseat LCT connector 04/04/08
[E40724] - reseat LCT connector 04/04/08
[SC302] - poor connection of the PCU 04/04/08
[SC320] - polygon motor defective 04/04/08
[SC390] - poor connection of the PCU 04/04/08
[SC392] - TD sensor 04/04/08
[S C 541 fusing thermistor open] - hold on line and escape turn on machine, serv menu 2, fuser err clear, 04/04/08
off then on again
[envelope and bypass printing] - menu, job control, paper input, bypass size, standard size, select paper 04/04/08

[envelope printing] - menu, job control, paper input, tray paper size, tray 2, select paper size 04/04/08
LCD is blank (dead), replace controller board 04/04/08

[displays load 8.5 x 11 instead of 11 x 8.5 that tray is set] - displays load 8.5 x 11 instead of 11 x 8.5 that 04/04/08
tray is set for under investigation; set of tray one default
[background] - replace AIO. 04/04/08

[machine jammed causing cover to scratch drum.] - replace AIO. 04/04/08

[light image] - replace AIO 04/04/08

[light image - one side] - replace AIO 04/04/08

[light image] - the maker id # is _______________________. 04/04/08

[light image - one side] - the maker id # is _______________________. 04/04/08

[black lines] - replace AIO 04/04/08

[spots on image - pits in drum] - replace AIO. 04/04/08

[toner spilling] - replace AIO 04/04/08


Solution Text Updated
[toner - dusting/spilling] - replace PCU 04/04/08

[Remove misfeed internal path, with no paper present.] - Use compressed air to blow out registration 04/04/08
sensor actuator under the AIO.Toner build up at registration sensor pivot point.
[print driver download, configuration, setup assistance] - assist in driver download and installation 04/04/08

[add SEF displays instead of LEF using PCL drivers no paper] - change PCL driver for tray one instead of 04/04/08
auto select if only have one tray
[SC326 2nd laser sycn error] - laser sync detector board out of position. 04/04/08

[SC545] - enter engine service mode (fusing unit clear) and press #. 04/04/08

Check platen detect sensor and actuator 04/04/08


replaced operation panel 04/04/08

replace left op panel board 04/04/08

re-install duplex transport section under transfer 04/04/08


reset duplex transport section (under transfer unit) 04/04/08
Replace SBU 04/04/08
Replaced width detection sensor board on by-pass tray 04/04/08
UT, cpo/doc, adjust color image, background density of ADS, set SP 4 - 2 0 5, black ADS level to default, 04/04/08
70
perform image density adjustment. UT,cop/doc,adjust color image,background density of ADS 04/04/08
Replaced Transfer Belt assembly 04/04/08
Incorrect add paper message - add seal to tray - TSB B202-010 04/04/08
TSB 4 noise paper transfer section 04/04/08
Lower bypass tray cover becomes loose - add stopper - TSB B202-036 04/04/08
paper exit sensor actuator stuck 04/04/08
neede new version of transfer betl 04/04/08
check serial number and country code may only be set by TSM 04/04/08
replace DRB PCB 04/04/08
repaired damaged high voltage lead from transfer p.p. 04/04/08
replace HDD 04/04/08
SC 999 - destination code reset 04/04/08
[displays metric sizes] - Sp 5131 should be set to 1 04/04/08
[punch does not work] - turn on dip sw 100-1 on finisher PCB 04/04/08
Solution Text Updated
replace Development Clutch, part # B0041138 04/04/08
replace fuser drive gear 04/04/08
[as400 printing] - be sure diprint on in browser and port is set to 9100 (default in sp 5 828) telenet into 04/04/08
NIB and type diprint bidirect on
[can not duplex with RPCS driver] - paper size in driver may be list as unknown, change size in driver, 04/04/08
check accessories tab has duplex checked off
User name and password for web browser configuration, leave user name blank, password = password 04/04/08
all lowercase
[Unix printing from Solaris 8 prints 52 files then stops.] - Solaris 8 limitation, check tech mail # RC020152, 04/04/08
NSC2 will post an FAQ
[SC391] - replace TD sensor 04/04/08
S C 5 42 fusing temperature warming-up error, reset via SP5-810, execute and turn machine off/on 04/04/08

[void areas] - replace development unit 04/04/08


problem with leading edge color and gosting 04/04/08
[light image - only one color (C/M/Y)] - replace developer unit 04/04/08
[light image] - replaced cartridge 04/04/08
[black lines - B/W only] - replace black developer unit 04/04/08
[black lines] - replace PCU 04/04/08
[black lines - horizontal] - master unit not grounded 04/04/08
[white lines - lead/trail edge] - replace OPC belt 04/04/08
[uneven image density] - clean charge and grid wires 04/04/08
[uneven image density] - development unit bias terminal 04/04/08
[fusing oil leaking] - replace oil cartridge 04/04/08
[SC302] - defective high voltage supply board 04/04/08
[SC400] - defective high voltage supply board 04/04/08
[SC421] - defective harness, BCU, high voltage supply board 04/04/08
[SC818] - defective controller 04/04/08
[SC820] - defective controller 04/04/08
[SC998] - postscript dimm should be in slot 2, slot 1 is empty 04/04/08
[black lines - lead/trail edge] - replace PCU 04/04/08

Need to replace PCU 04/04/08

[noise - waste toner backed up] - replace PCU 04/04/08


Solution Text Updated
[transfer belt - damaged] - replace transfer belt unit 04/04/08

[envelopes wrinkle] - use only recommended number 10 envelope- quality park type #9008; load 10 at a 04/04/08
time max
S C 541 unstable fusing temperature, reset SP 5 810 and press # when execute is displayed press # then 04/04/08
escape, power machine off/on
S C 541 unstable fusing temperature, reset SP 5 810 and press # when execute is displayed press # then 04/04/08
escape, power machine off/on
color registration error, misaligned color output, replace High Power Voltage Supply Board 1r 04/04/08
S C 541 unstable fusing temperature, reset SP 5 810 and press # when execute is displayed press # then 04/04/08
escape, power machine off/on
S C 541 unstable fusing temperature, reset SP 5 810 and press # when execute is displayed press # then 04/04/08
escape, power machine off/on
empty stapler waste tank 04/04/08
PM Counter Reset - On OCP goto SETUP - SERVICE - More Options - PM Counter Reset 04/04/08
perform detach voltage adjustment 04/04/08
Run diag "D1" - solenoid does not energize - replace FS104 P/K P/N G8501056 04/04/08
Memory address 5796h needs to be set to 01 and Dip switch on finisher needs tobe set to "L" for CP411 04/04/08
board
Memory address 9756h needs to be set to 01 and Dip switch on finisher needs tobe set to "L" for CP411 04/04/08
board
CPxxx DIP SW2 3 & 8 must be on 04/04/08
perform detach voltage adjustment 04/04/08
Replace board on HCF 04/04/08
Check HCF interlock switches 04/04/08
error code E9, replace OPC belt sensor, check connector for damage, check OPC belt for markersfor 04/04/08

reseat LD unit shutter assembly 04/04/08


replace Laser Diode PCB 04/04/08
[ADF Missfeed] - adjusted/reinstalled large feed roller in ADF 04/04/08
[image shifted] - realign document tray guides (tech level repair) 04/04/08
[document sensor not detecting one orig., two orig(s) ok.] - remove bright light near scanner 04/04/08
[amber paper jam led on] - replace paper transport motor 04/04/08
[all leds solid] - remove all scsi connections including terminator 04/04/08
[multi feed originals] - remove static by bending originals in horseshoe shape fashion 04/04/08
[scanner not seen on SCSI bus] - ultra wide to narrow converter adaptec number ack- 68p- 50p- e 04/04/08
Solution Text Updated
[OmniPage Pro 11 skipping pages] - Change Dip SW #4 to ON which will put IS01 into IS410 mode and 04/04/08
disable mechanical pre-feed feature. TSC FAQ #011106-000025
[ADF - multi-feed] - Maintenance (Roller) Kit (EDP #361091). Includes pickup, feed rollers #A6284100, 04/04/08
and separation roller #A6281512.
[driver download / install/ setup assistance] - Scan - download driver from web; www.ricoh-usa.com, 04/04/08
Software Center, Scanners
[ADF Missfeed] - Replace Separation unit G4073209 and Harness G4075366 04/04/08
[multi feed originals] - Modify table lift spring to reduce lift tension. 04/04/08
[dead machine after open/close adf cover] - replace interlock switch; get scanner serial number 04/04/08
[black lines - ADF Only] - simplex clean slit glass 04/04/08
[black lines - lead/trail edge] - Update Ricoh Twain driver to version 2.38. (Trail edge fix). 04/04/08
[jam - paper jam] - replace bent and/or torn mylars 04/04/08
[driver download / install/ setup assistance] - Scan - download driver from web; www.ricoh-usa.com, 04/04/08
Software Center, Scanners
[check power and cable error only with Ricoh Twain and win 98] - remove scanner in dv mgr, rename 04/04/08
scsiscan.inf, reboot. unknown device prompt select STI ricoh. inf file on Twain CD
[questions/problems with the installation/setup] - assisted with installation and make recommendations 04/04/08

[terminator question] - Terminator is not needed. To enable internal termination on scanner, set 04/04/08
dipswitch 3 to up position (ON).
Can't input DNS IP address, disable DHCP via menu in op panel, User Tools-System Settings-Network 04/04/08
Boot, set to None.
default password for web interface, user name = scanner (lowercase), password = password (lowercase) 04/04/08

[SC4105] - reseat or replace SBU pcb 04/04/08


SCSI Type 3 04/04/08
No destination list from Scan Router-Set scanner to TWAIN priority 04/04/08
user name & password for web interface, user name = scanner, password = password 04/04/08
default user name and password for web interface: scanner = username, password = password 04/04/08
List of compatible printers: CL1000N, CL2000/2000N, CL3000e, CL4000DN, and AP400 series 04/04/08
[transmit, copies blurry data] - FCU 04/04/08

[blank image] - FCU 04/04/08


[black/dark image] - re-seat memory card 04/04/08
[prints distorted image] - FCU 04/04/08
[reports on/off] - programmed memory storage report 04/04/08
[no power] - repair pinched paper end sensor harness 04/04/08
Solution Text Updated
[no power] - replace FCU 04/04/08
[no power] - replace PSU 04/04/08
[no power] - Reseat connectors on FCU and PSU. 04/04/08
[memory card type 20D or 40D does not fit in its slot] - type 20D and 40D are incorrect memory options 04/04/08
correct option is type140
[memory card type 20D or 40D does not fit in its slot] - type 20D and 40D are incorrect memory options 04/04/08
correct option is type140
[0-09 fusing error code] - Clear fusing error by changing printer switch 01 bit 0 to 1. 04/04/08
set Printer Switch 01 bit 0 = 1 and reboot 04/04/08
[SC2-50] - replace FCU 04/04/08
[program groups] - hit user tools, 1 fax, 1 program, 03 groups, enter group #', hit next, enter number, hit 04/04/08
ADD, use others key to put in quick #.
[randomly unable to dial out with optional G3 kit installed] - make sure that Com SW16 bit 1 set to a 1, 04/04/08
then turn machine off and back on to activate.
[Unable to dial from memory] - Change NCU parameters 17 and 18 from 100 to 200, DTMF tones ON/OFF 04/04/08
time.
[Unable to dial from memory] - make sure that Com SW16 bit 1 set to a 1, then turn machine off and 04/04/08
back on to activate.
[background] - replace AIO 04/04/08
[background] - replace FCU 04/04/08
[background] - replace H/V PSU 04/04/08
[black/dark image] - replace FCU 04/04/08
[no paper lift in optional PFU] - Remove tie wraps from feed rollers. 04/04/08
[no paper lift in optional PFU] - replace FCU 04/04/08
[no paper lift in optional PFU] - replace PFU PCB 04/04/08
[no paper lift in optional PFU] - replace PFU PCB 04/04/08
[driver install] - assist with install/setup of the driver 04/04/08
[feeds from wrong tray] - check page setup in application and tray selection in driver for conflicting setup 04/04/08

[displays close bypass or insert paper into bypass] - check that bypass is not selected in application or 04/04/08
driver
[different paper for first page doesnt switch trays] - use same paper size and direction 04/04/08
[LPR print queue name.] - PORT1 (all caps) 04/04/08
[LPR print que name] - PORT1 (all caps) 04/04/08
[general information] - advise on specifications 04/04/08
[10-40 NIC fax error code] - Program IP address of NIC fax in LAN settings 04/04/08
Solution Text Updated
[10-65 NIC fax error code] - assisted with operation 04/04/08
[12-52 NIC fax error code] - check network connections to ScanRouter PRO station. 04/04/08
[10-62 NIC fax error code] - Machine finds POP server but logging in disabled. Delete user name and 04/04/08
password of the POP server in the machine, recreate new.
[SC2700] - remove NIB from the printer, turn power off / on. perform NIB reset procedure, refer to G031 04/04/08
FSM page 10-8(NVRAM factory reset)
[SC920 laser unit failure] - make sure that mechanical laser shutter is open 04/04/08
[SC920 laser unit failure] - replace laser unit 04/04/08
[SC922 fusing unit failure] - Reset fusing error by changing bit 0 of printer switch 01 to 1. 04/04/08
[SC923 hexagonal mirror motor failure] - replace polygon mirror motor 04/04/08
[program groups] - hit user tools, 1 fax, 1 program, 03 groups, enter group #', hit next, enter number, hit 04/04/08
ADD, use others key to put in quick #.
[program quick/speed dials] - 5000l, quick dial, press user tools, 1 fax, 1 program /delete, 01 program 04/04/08
quick dial
[no ink, replace cartridge indication.] - ram clear and function 87( ink end sensor reset) 04/04/08
[LCD displays external hand set] - 2 wire phone cord 04/04/08
[remove printout-check cassette] - USA country code/bit switch 2 04/04/08
[remove print out, check cassette size indication.] - reprogram the country code (bit sw.02 00010001) for 04/04/08
USA.
[blank image] - install capacitor (part# 1643 0100) see TSB- fax800-022 04/04/08
[overlap print] - TIJ 04/04/08
[white lines - print mode] - ink cartridge 04/04/08
[clear original] - freed stuck sensor 04/04/08
[erratic add toner, close cover display] - FCU 04/04/08
[add toner condition constant displayed] - install toner correctly 04/04/08
[toner supply motor never comes on] - FCU 04/04/08
[close doors/covers indication] - FCU 04/04/08
[clear copy] - clear paper jam 04/04/08
[powers off when closing cover] - FCU 04/04/08
[operation panel (lcd-led) blinks during print] - master unit 04/04/08

[error code 0-00] - use pauses 04/04/08


[blank image - ctm motor turning - no toner in development] - loose connection to CTM motor 04/04/08
[void areas on image] - cleaned corona wire 04/04/08
[blurry image] - fusing unit 04/04/08
[blurry image] - master unit guide 04/04/08
Solution Text Updated
[black/dark image] - POWER PACK 04/04/08
[prints double image (horizontally)] - FCU 04/04/08
[black lines - compressed print] - master unit 04/04/08
[light image] - FCU 04/04/08
[black lines - horizontal] - FCU 04/04/08
[CTM cleaning unit issue.] - replace CTM 04/04/08
[master materail - lead/trail edge damaged] - replace development unit 04/04/08
[paper cassette not closing] - registration guide plate 04/04/08
[masater unit - broken out of box] - Replace master unit. 04/04/08
[toner - dusting/spilling] - master unit 04/04/08
[transmit motor vibrates] - transmit motor 04/04/08
[printer interface setup] - driver = HP 3si 04/04/08
[used as function/program when programming a quick dial] - 3500L p.37, function 31 to erase 04/04/08
[program personal codes] - p. 82-83, function 52222 81 04/04/08
[program groups] - function 34 04/04/08
[reports on/off] - programmed transmission report 04/04/08
[adjust clock] - 3000L ops p.57 F 5 2222 82 Y, # for month, 32 key moves cursor, # changes between AM 04/04/08
and PM. Y Hit F to exit.
[no feed] - replace the shutter torque limiter H 0 8 1 1 0 1 5 04/04/08
[false add toner indication] - FCU 04/04/08
[clear original] - adjusted feed mechanism 04/04/08
[black/dark image] - POWER PACK 04/04/08
[horizontal gray stripes] - development unit 04/04/08
[toner - dusting/spilling] - ram address 080412 = 44 04/04/08
[paper jams from PFU] - Adjust the PFU spring pressure under the right side cover 04/04/08
[paper jams from PFU] - replace the idle roller gear, one way bearing, H110 3671 04/04/08
[clear original] - adjusted feed mechanism 04/04/08
[machine goes back to ready in the middle of scanning pages] - Clean or replace document sensor. 04/04/08

[Locks up with Storing in the LCD when scanning originals.] - replace ADF sensors 04/04/08
[image streched] - clean feed rollers 04/04/08
[add toner indication] - interlock switch 04/04/08
[add toner indication] - quenching lamp contacts on the DV unit or CTM 04/04/08
[blank display after installing hard disk option.] - Reverse connectors on hard disk to HD interface harness. 04/04/08
Solution Text Updated
[close doors/covers indication] - close all doors and covers 04/04/08
[no power] - FCE 04/04/08
[cannot enable functions requiring optional memory] - incorrect (type 100) memory option, use type 140 04/04/08

[Cant transmit from memory after hard disk installation.] - replace hard disk 04/04/08
[0-05 (9-22) Fusing unit failure] - 4700L change data at rAM address 4805AF to 00 04/04/08
[0-05 (9-22) Fusing unit failure] - 4800L change data at RAM address 4808C7 to 00 04/04/08
[no image sample on reports] - turn off parallel memory TX, user switch 07, bit 2 = 0 04/04/08

[SC009, error code 9-22] - replace thermistor 04/04/08


[transmit, copies blurry data] - reseat MFCE. 04/04/08

[Unable to dial from memory] - Change NCU parameters 17 and 18 from 100 to 200, DTMF tones ON/OFF 04/04/08
time.
[Unable to dial from memory] - replace FCE 04/04/08

[Unable to dial from memory] - replace hard disk 04/04/08

[Heavy background (kattsumari)] - development unit 04/04/08


[new developer unit image problem] - replace development unit 04/04/08
[light image] - Clean toner shield lens with a soft cloth. 04/04/08
[noise - receiving or copying - new install] - open lower cassette, make copy, close lower cassette 04/04/08

[clear copy indication] - clear jam from paper drawer p. 208 04/04/08
[printer interface setup] - program defaults 04/04/08
[10-62 NIC fax error code] - Change Login Password in LAN parameters to upper case (shift key). 04/04/08
[10-65 NIC fax error code] - Upgrade NIC Fax PCB ROM. 04/04/08
[Operation panel LEDs blink when printing.] - replace development unit 04/04/08

[enable pstn mode] - Press function 60, 2222, function 73, enable PSTN, then use function # to switch 04/04/08
between modes.
[program - miscellaneous] - program defaults 04/04/08
[clear original] - clean seperation rollers 04/04/08

[no document feed] - replace gear in document feed H 5 1 5 1 2 8 5. 04/04/08

[add toner condition constant displayed] - CTM quenching lamp contact 04/04/08
Solution Text Updated
[add toner condition constant displayed] - FDU - replace 04/04/08

[add toner condition constant displayed] - interlock switch 04/04/08

[add toner condition constant displayed] - replace interlock switch 04/04/08

[add toner condition constant displayed] - replace toner end sensor 04/04/08

[close doors/covers indication] - adjust interlock switch assembly (pub-074) 04/04/08

[close doors/covers indication] - FDU 04/04/08

[constant add paper indication] - reseat connector on paper end sensor 04/04/08

[no power] - FCE - replace 04/04/08

[no power] - FCU - replace 04/04/08

[clear copy] - fusing exit sensor 04/04/08

[clear copy] - replace bypass feed sensor 04/04/08

[clear copy] - Reseat paper feed motor H 5 1 6 5 0 5 2. 04/04/08

[receive light] - cleaned corona wire 04/04/08

[machine locks up with storing to memory displayed on LCD] - replace fax expansion memory card 04/04/08

[powers off and up by itself] - replace PSU 04/04/08

[memory key does not light] - erase ten key pad number from groups using function 33 p.202 04/04/08

[memory overflow] - soft boot 04/04/08

[powers off when closing cover] - FDU 04/04/08

[no power when covers are open.] - replace harness - main motor part number H 55 15 31 2 04/04/08

[LCD is all gray and operation panel does not function] - FCE 04/04/08
Solution Text Updated
[LCD is all gray and operation panel does not function] - FDU - replace 04/04/08

[operation panel keys inoperable, numbers appear in the LCD] - replace operation panel PCB 04/04/08

[Machine prints error report until cassette is empty.] - Perform ram reset via FCE battery switch. 04/04/08

[0-02 (9-22) Fusing unit failure] - clear error by changing ram address 8 0 0 3 3 C to data 0 0. 04/04/08

[0-05] - replace interlock switch 04/04/08

[SC0-05] - 3800L 80036F = 00 04/04/08

[0-05 (9-22) Fusing unit failure] - clear error by changing ram address 8 0 0 3 3 C to data 0 0. 04/04/08

[0-05 (9-22) Fusing unit failure] - PSU 04/04/08

[0-05 (9-22) Fusing unit failure] - replace interlock switch 04/04/08

[0-05 (9-22) Fusing unit failure] - rotate interlock switch 180 degrees and reinstall 04/04/08

[0-05H error code] - 3700L 80033C = 00. 04/04/08

[0-05H error code] - 3800L 80036F = 00 04/04/08

[0-07] - 3800L 80036F = 00 04/04/08

[0-07 (9-22) Fusing unit failure] - clear error by changing ram address 8 0 0 3 3 C to data 0 0. 04/04/08

[0-07 (9-22) Fusing unit failure] - thermostat 04/04/08

[0-07H error code] - 3800L 80036F = 00 04/04/08

[unable to receive faxes on correct paper size.] - Disable specified cassette selection. 04/04/08

[no transmit when ECM is enabled] - FCE - replace 04/04/08

[transmit black lines] - clean white plate on ADF 04/04/08

[scans black vertical band because of black build up on CIS] - Install modifed separation plate. 04/04/08
Solution Text Updated
[scans black vertical band because of black build up on CIS] - Install modified CIS mylar. 04/04/08

[Unable to dial from memory] - Change NCU parameters 17 and 18 from 100 to 200, DTMF tones ON/OFF 04/04/08
time.
[Heavy background (kattsumari)] - development unit 04/04/08

[Heavy background (kattsumari)] - replace CTM 04/04/08

[void areas on image] - replace development unit 04/04/08

[black/dark image] - replace power pack 04/04/08

[new developer unit image problem] - Exchange development unit. 04/04/08

[new developer unit image problem] - replace development unit 04/04/08

[distorted double image printouts.] - FDU. 04/04/08

[black/dark banding] - development unit 04/04/08

[black/dark banding] - replace development unit 04/04/08

[light image] - Clean toner shield lens with a soft cloth. 04/04/08

[light image] - Replace LD unit, part number H5152715. 04/04/08

[paper feed - standard tray] - check CN 17 on FDU for 9 volts 04/04/08

[keypad malfunction] - remove template from quick dial keypad 04/04/08

[cassette removal breaks bypass feed sensor] - install spacer H 5 1 6 3 4 7 6 on paper cassette. 04/04/08

[clear copy] - p.152-153, remove jam from main cassette 04/04/08

[clear copy, no paper feed.] - replace gear box assembly 04/04/08

[clear copy indication] - fusing exit sensor 04/04/08

[9- 07 error code no paper feed] - Reseat gear box assembly. 04/04/08
Solution Text Updated
[Double feeding] - FDU 04/04/08

[Double feeding] - replace gear box 04/04/08

[delivery jams indicated transport seems to be moving slow] - freed stuck sensor 04/04/08

[ECP issues w/COMPAQ PCs in WIN 95 w/HP4L driver] - view readme.txt file on Win95 CD in the 04/04/08
drivers\lpt directory. copy LPT.vxd to C-\Windows\system, to resolve printing issues.
[driver install] - assist in driver download and installation 04/04/08

[driver install] - setting up printer p.4-7 in printer interface manual 100/130 04/04/08

[unable to use printer indication] - Program correct data at ram address 8 0 7 A 0 0. 04/04/08

[unable to use printer indication] - replace bypass feed sensor 04/04/08

[S C 3 26, F gate error] - tests OK 04/04/08

[used as program/function appears when programming quick dial] - 2700L p.100, function 34 to erase 04/04/08
program
[used as function/program when programming a quick dial] - p. 52, used function 34 to erase program 04/04/08

[reports on/off] - programmed transmission report 04/04/08

[reports on/off] - Result reports function 6222263 Yes,Yes, Sw03 digit 0and5 p.171 04/04/08

[black vertical lines on copies made thru the ADF] - clean scanner 04/04/08
[clear original lit] - adjusted feed mechanism 04/04/08
[feeds original part way and copies blank, and it repeats.] - FDU 04/04/08

[original skew when exiting the ADF] - pressure spring/shaft holder - TSB 10 update 2 04/04/08
[add toner condition constant displayed] - FDU 04/04/08
[add toner condition constant displayed] - quenching lamp contacts 04/04/08
[add toner condition constant displayed] - replace cartridge 04/04/08
[close doors/covers indication] - close all doors and covers 04/04/08
[close doors/covers indication] - close long narrow door built into front (fuser) cover 04/04/08
[no power] - FDU - replace 04/04/08
[no power] - power off/on 04/04/08
Solution Text Updated
[no power when covers are closed] - FDU - replace 04/04/08
[LCD is all gray and operation panel does not function] - FCE 04/04/08

[transmit and copy all black through the ADF only] - Clean and lubricate CIS guide wheels and shafts. 04/04/08

[transmit and copy all black through the ADF only] - clean and lubricate the scanner rail with launa oil 04/04/08

[transmit and copy all black through the ADF only] - image sensor 04/04/08

[Heavy background (kattsumari)] - development unit 04/04/08


[Heavy background (kattsumari)] - replace the development unit 04/04/08
[blank image - receive] - cleaned corona wire 04/04/08
[void areas on image] - replace development unit 04/04/08
[black/dark banding] - replace development unit 04/04/08
[light image] - Clean toner shield lens with a soft cloth. 04/04/08
[black lines - ADF Only] - clean white plate on ADF 04/04/08
[white lines - on receive] - toner dump 04/04/08
[toner dump] - 8003C1 = 08 04/04/08
[clear copy] - clear paper jam 04/04/08
[printer interface setup] - rom revision must be H or higher 04/04/08
[optional cassette - cannot print from] - MV-310e- set function 35 to CST2 for lower cassette 04/04/08
[not printing / print issues] - power-off/on PC, unit; isolate problem (large file, graphics, etc); re-load 04/04/08
driver / app software
[scanning does not function] - bitware and CFM Twain set on the same com port 04/04/08
[scanning does not function] - CFM Twain must be used through bitware 04/04/08
[Reports on / off] - prog Tx rpt, func 6 2222 63, Yes twice, Sw 3 - bits 0 and 5 04/04/08
[miscellaneous user programming] - program defaults 04/04/08
[no document feed] - check black paper guide on r 1 pressure roller 04/04/08
[no power] - check power outlet 04/04/08
[clear copy] - refer to bulletin H523-004 reissue 04/04/08
[clear copy] - replace gear box 04/04/08
[Upgrade memory option does not function.] - Remove OEM memory card. 04/04/08

[Heavy background (kattsumari)] - replace development unit 04/04/08


[light image - printouts and receptions] - laser unit 04/04/08
[light image - printouts and receptions] - toner saving mode - disable user parameter switch 04/04/08
Solution Text Updated
[black lines - on receive] - replace CTM. 04/04/08
[skewed images] - Install modification kit, refer to TSB H523-021 04/04/08
[Fusing and pressure rollers melted.] - Replace fusing unit. 04/04/08
[Blank pages, missing print from excel with 2000 or XP.] - Under investigation, click 04/04/08
file/print/properties/OK/OK the document will print. Open hotline call.
[Disk-4 question] - referred to sales 04/04/08
[Printing garbage from PC] - refer to bulletin AFICIO FX10-003 04/04/08
[NT Driver available?] - NT Driver is not available on web; NT driver currently under development; release 04/04/08
date hasnt been announced
[print driver compatible with which op systems?] - Win3.1 and Win9x ONLY (GDI printer) 04/04/08
[Latest officestyler driver] - Aficio - download driver from web; www.ricoh-usa.com, Software Center, 04/04/08
Aficio Digital Imaging
[Windows 2000/XP driver request.] - Available on the rioch-usa web site. 04/04/08
[NEC silentwriter GDI driver and OfficeStyler T10 GDI driver.] - Only one GDI driver can be installed on to 04/04/08
the operating system. Each will prompt to remove the previous GDI driver.
[Sumomon.dll cannot be copied when installing a newer version] - start, shut down, re-start in DOS 04/04/08
mode; at DOS prompt delete file- del c-\Windows\system\sumomon.dll
[not printing / print issues] - advised customer to load version 1.27 for OfficeStyler 04/04/08
[Unable to print from Gateway laptop.] - Gateway laptop parallel port is not I E E E 1284 compliant. 04/04/08

[not printing / print issues] - IEEE 1284 bi-directional cable recommended 04/04/08
[Printing garbage from PC] - IEEE 1284 cable recommended 04/04/08
[Scanning Procedure] - Fx10 - OCR- Start, Programs, Caere Applications, Omnipage Limited Edition 04/04/08

[Scanning Procedure] - Fx10 - Start, Programs, Office Styler T10 Tools, Control Panel, Quick Scan Icon 04/04/08

[Immediate redial attempts adjustment.] - Cannot be adjusted. 04/04/08


[Program defaults] - program default user parameters function 6222263 04/04/08
[clear original] - freed stuck document sensor per Bulletin 008 04/04/08
[no power] - check remove or replace memory card 04/04/08
[clear copy] - clear paper jam 04/04/08
[clear original] - freed stuck document sensor per Bulletin 008 04/04/08
[clear copy] - replace registration sensor 04/04/08
[memory overflow] - 1700L ops p.90, funct 21, Yes, rt arrow to scroll thru files, Yes to clear, repeat til no 04/04/08
files, Funct to exit
[0-02 (9-22) Fusing unit failure] - reset ram address 8002DC to 00 04/04/08
[0-05H Fusing unit meltdown] - replace MCB PCB 04/04/08
Solution Text Updated
[transmit black lines] - Perform shading adjustment service function 10. 04/04/08

[receive blank] - p. 51, open top cover, remove toner, install new OPC 04/04/08
[blank image - receive] - p. 51, open top cover, remove toner, install new OPC 04/04/08
[void areas on image] - Reseat torsion spring, part number H5292149. 04/04/08
[black lines - TX] - Perform shading adjustment service function 10. 04/04/08
[black lines - vertical] - Move machine away from window. Sunlight exposing drum. 04/04/08
[black lines - vertical - TX/RX] - Perform auto shading adjustment. 04/04/08
[black lines - vertical] - replace O P C belt 04/04/08
[white lines] - clean scanner 04/04/08
[clear copy lit] - replace registration sensor 04/04/08
[clear copy, no error code] - replace sensor board 04/04/08
[jam - transfer roller] - clear paper jam 04/04/08
[jam - transfer roller] - check position of transfer belt release lever 04/04/08
[jam - transfer roller] - transfer roller position clutch 04/04/08
[winstyler T175 software installation] - software is Win98 compatible 04/04/08
[jam - skewing] - reallign feed rollers 04/04/08
[reports on/off] - p66 - 68, function 6 22 22 63, switch 03 bit 0 and 5 04/04/08
[add toner condition constant displayed] - check if toner end sensor is spring loaded, check CN13 pin 2 04/04/08
for 5 V with the toner cartridge in. replace FCU as a last resort.
[Defective operation panel LCD new out of box.] - replace operation panel assembly 04/04/08
[OP-Port display is in forgein language] - press UT >scroll to 5.language>press OK>choose English>press 04/04/08
OK.
[0-05] - check fusing lamp for continuity. 04/04/08
[0-09 fusing error code] - Clear fusing error by changing printer switch 01 bit 0 to 1. 04/04/08
[problems transmitting to HP 3150] - Disable JBIG or set com bit sw 00 bit 0=0, bit 1=1, bit2=0, bit 3=1, 04/04/08
bit5=0, bit 6=0 (HP does not support JBIG)
[problems transmitting to HP 3150] - program number as a quick dial and set dedicated tx parameter 04/04/08
switch 04 bit 5 = 0 for that quick dial..
[Reports print on legal paper instead of letter.] - This is normal operation for firmware below k 04/04/08

[black/dark image] - Replace AIO. 04/04/08


[noise - general] - Replace toner cartridge. 04/04/08
noises - refer to bulletin 003 - adjust ram address to increase current 04/04/08
[toner spilling] - replace type 1135 toner cassette 04/04/08
[jam - machine locks up] - Replace toner cartridge. 04/04/08
Solution Text Updated
[Jam registration roller] - refer to bulletin H535/H537-003 in control package no 202/fax 04/04/08
[Jam registration roller] - Replace toner cartridge. 04/04/08
False add paper in optional PFU, bad FCU 04/04/08
[OP-Port display is in forgein language] - press UT >scroll to 5.language>press OK>choose English>press 04/04/08
OK.
[Difficulty programming initial setup on keypad.] - Switch keypad layout from QWERTY to standard. p 120 04/04/08
op manual
[add toner or set toner displayed] - Remove toner (AIO) and shake left to right, possible toner is caked up 04/04/08
from storage.
[clear copy] - remove paper jam 04/04/08
[clear copy] - replace old paper feed roller and shaft with new style parts H5353151 and H5353153 04/04/08

[RX documents on 14 inch paper with LCT installed, tray 1=14] - make sure that user SW 8 bit 4 set to 0 04/04/08

[problems transmitting to HP 3150] - program in quick dial and set dedicated tx parameter Sw 04 bit 5 = 04/04/08
0.
[Unable to dial from memory] - Delete some 10 keypad numbers. 04/04/08

[lines lead to trail] - replace toner cartridge 04/04/08


[lead edge cut off] - adjusted lead edge registration within sp mode. 04/04/08
[noise - general] - replace AIO 04/04/08
[whining noise accompanied by copy jam] - Replace toner cassette. 04/04/08
[toner spilling] - replace type 1135 toner cassette 04/04/08
[clear copy] - replace paper feed clutch H 546 50 70 refer to bull 25 04/04/08
[clear copy] - replace sep pad H535 3006 refer to bul 23 04/04/08
[jam - paper feed] - replace paper feed clutch as per bulletin #028 ( old H545-5077, new H546-5070) 04/04/08

[clear copy indication] - replace old paper feed roller and shaft with new style parts H5353151 and 04/04/08
H5353153
[printer interface setup] - assisted user in setting up drivers 04/04/08
[SC221] - replace laser unit 04/04/08
[SC552] - advised to replace high voltage power supply. 04/04/08
[SC556] - replace power pack. 04/04/08
[E913] - LD or interlock failure happens 04/04/08
[SC922] - set printer switch 01 bit 0 to a 1, power off 04/04/08
[changing the number of rings for auto receive] - funct 6, 2222, yes, yes, rgt arrow/option key 6 xs to 04/04/08
number of rings, no to clear, input number, yes to program.
Solution Text Updated
[enable pstn mode] - p.55, enabled PSTN mode, function 6222273 04/04/08
[program group dial] - function 33 04/04/08
[program groups] - function 33 04/04/08
[adjust paper size settings] - 2000L, set paper size, function 36, yes, use arrow keys to select proper size, 04/04/08
yes, function, p. 103
enabling nonsecure mode, Function 6 2222 73, use right arrow key to select Enable, press Yes 04/04/08
replace quenching lamps 04/04/08
set second line to rx only, Comm Sw 16 bit 5 = 1 04/04/08
Printer Interface web password, sysadm all lowercase 04/04/08
scanrouter setup/ general questions, ensure System sw 02 bit 2=1, ensure NICFAX IP address is added as 04/04/08
an I/O device in ScanRouter Admin Utility, must be added manually, not browsed
turn off/on tx report, UT-Fax Features-Key Op Tools-2222-OK-Parameter Settings, scroll to switch 03, 04/04/08
change bits 0 & 5
Menu>Fax Setup>MSG Confirm 04/04/08
perform head cleaning and flushing 04/04/08
Adjust charge grid voltage using code 05-38 04/04/08
SP 5-810, select 1 then hold down halftone and press # 04/04/08
Reset fuser code, use SP5-810, set to 1, then hold Original Type and OK keys down at the same time 04/04/08

slow printing- execute SP 5801-1/ NVRAM clear 04/14/08


Check Serial Number with SP 5-811-002 04/14/08
Polygon Motor Defective 04/14/08
Check Harness and connections 04/14/08
Polygon Motor Defective 04/14/08
Check Harness and connections 04/14/08
Black Laser Sync Detector Board Defective 04/14/08
LD unit Defective 04/14/08
Yellow Laser Sync Detector Board Defective 04/14/08
LD unit Defective 04/14/08
BICU Defective 04/14/08
BICU Defective 04/14/08
Magenta Laser Sync Detector Board Defective 04/14/08
LD unit Defective 04/14/08
BICU Defective 04/14/08
Cyan laser Sync Detector Board Defective 04/14/08
Solution Text Updated
Laser Unit Defective 04/14/08
BICU Defective 04/14/08
Self Diagnostic Error - 2 - Replace Contoller PCB 04/18/08
Self Diagnostic Error - 2 -Check harness and connections on Controller PCB 04/18/08
Laser Sync error black, Defective laser sync detect board 04/18/08
Defective LDB 04/18/08
Defective BICU 04/18/08
Defective LDB 04/18/08
Defective BICU 04/18/08
Defective Magenta Laser sync board 04/18/08
Defective LDB 04/18/08
Defective BICU 04/18/08
Defective Cyan laser sync detect board 04/18/08
Defective LDB 04/18/08
Defective BICU 04/18/08
FGATE error Black, BICU defective 04/18/08
FGATE error Black, Controller defective 04/18/08
FGATE error Black, Check harness and connections 04/18/08
FGATE error Black, BICU defective 04/18/08
FGATE error Black, Controller defective 04/18/08
FGATE error Black, Check harness and connections 04/18/08
FGATE error Yellow, BICU defective 04/18/08
FGATE error Yellow, Controller defective 04/18/08
FGATE error Yellow, Check harness and connections 04/18/08
FGATE error Yellow, BICU defective 04/18/08
FGATE error Yellow, Controller defective 04/18/08
FGATE error Yellow, Check harness and connections 04/18/08
FGATE error Magenta, BICU defective 04/18/08
FGATE error Magenta, Controller defective 04/18/08
FGATE error Magenta, Check harness and connections 04/18/08
FGATE error Magenta, BICU defective 04/18/08
FGATE error Magenta, Controller defective 04/18/08
FGATE error Magenta, Check harness and connectors 04/18/08
FGATE error Cyan, BICU defective 04/18/08
Solution Text Updated
FGATE error Cyan, Controller defective 04/18/08
FGATE error Cyan, Check harness and connections 04/18/08
FGATE error Cyan, BICU defective 04/18/08
FGATE error Cyan, Controller defective 04/18/08
FGATE error Cyan, Check harness and connections 04/18/08
LD error Black, LD unit defective 04/18/08
LD error Black, BICU defective 04/18/08
LD error Black, Check harness and connections 04/18/08
LD error Yellow, LD unit defective 04/18/08
LD error Yellow, BICU defective 04/18/08
LD error Yellow, Check harness and connections 04/18/08
LD error Magenta, LD unit defective 04/18/08
LD error Magenta, BICU defective 04/18/08
LD error Magenta, Check harness and connections 04/18/08
LD error Cyan, LD unit Defective 04/18/08
LD error Cyan, BICU defective 04/18/08
LD error Cyan, Check harness and connections 04/18/08
MUSIC error, Check and or replace ITB 04/18/08
MUSIC error, Check and or replace PCU's 04/18/08
MUSIC error, Perform recovery procedure in SM 04/18/08
MUSIC error, ID sensor dirty or defective 04/18/08
MUSIC error, Lite copy Quality, add toner 04/18/08
Shutter error, Shutter on laser unit defective 04/18/08
Shutter error, Shutter motor overload or defective 04/18/08
Fatal kernel error - replace System SD card 04/21/08
Fatal kernel error - replace Controller PCB 04/21/08
Fatal kernel error - replace Motherboard PCB 04/21/08
Fatal kernel error - reload system software 04/21/08
Self Diagnostic Error 3 - Replace HDD 04/21/08
Self Diagnostic Error 3 - Inspect HDD harness 04/21/08
Self Diagnostic Error 3 - Replace Controller pcb 04/21/08
NVram error - replace NVram 04/21/08
NVram error - replace Controller PCB 04/21/08
NVram error - clear memory - sp 5801 ALL 04/21/08
Solution Text Updated
NVram Error - Reformat NVram 04/22/08
NVram Error - Replace NVram 04/22/08
NVram Error - Replace Controller PCB 04/22/08
ROM error - Replace Controller PCB 04/22/08
ROM error - Reload software 04/22/08
Engine Interface Error - Replace Motherboard PCB 04/22/08
Engine Interface Error - Reconnect and Inspect Motherboard connections 04/22/08
Self diagnostic error - Replace Motherboard PCB 04/22/08
Self diagnostic error - Replace Controller PCB 04/22/08
Network Interface error - Input correct IP address 04/22/08
Network Interface error - Ethernet PCB defective 04/22/08
Network Interface error - Replace controller PCB 04/22/08
IEEE 1394 Interface error - Replace NIB card 04/22/08
IEEE 1394 Interface error - Replace Controller PCB 04/22/08
TD error Cyan (VT low) PCU defective 04/22/08
Charge output error Black, Clean, check and or replace PCU 04/22/08
Charge output error Black, Defective high voltage power supply(power pack) 04/22/08
Charge output error Magenta, Clean, check and or replace PCU. 04/22/08
Charge output error Magenta, Defective high voltage power supply. 04/22/08
Charge output error Cyan, Clean, check and or replace PCU. 04/22/08
Charge output error Cyan, Defective high voltage power supply. 04/22/08
Color developer motor bound or defective. 04/22/08
Color developer unit bound, clean or replace dev unit. 04/22/08
TD error Black (VT high), TD sensor defective 04/22/08
TD error Black (VT high), PCU defective 04/22/08
TD error Black (VT high), Check harness and connections 04/22/08
TD error Black (VT low), PCU defective 04/22/08
TD error Black (VT low), TD sensor. 04/22/08
TD error Magenta (VT low), PCU defective 04/22/08
TD error Magenta (VT low), TD sensor defective. 04/22/08
TD error Cyan (VT low) TD sensor defective. 04/22/08
TD error Yellow (VT low), PCU defective 04/22/08
TD error Yellow (VT low), TD sensor defective 04/22/08
TD error Yellow (VT low), Check harness and connections 04/22/08
Solution Text Updated
TD error Cyan (VT low), Check harness and connectors 04/22/08
TD error Magenta (VT low), Check harness and connections. 04/22/08
TD error Black (VT low), Check harness and connectors 04/22/08
TD adjust error Black, TD sensor defective 04/22/08
TD adjust error Black, PCU defective 04/22/08
TD adjust error Black, Seal not removed from new dev pack. 04/22/08
TD adjust error Black, Check harness and connections 04/22/08
TD adjust error Magenta, TD sensor defective 04/22/08
TD adjust error Magenta, PCU defective 04/22/08
TD adjust error Magenta, Seal not removed from new dev pack. 04/22/08
TD adjust error Magenta, Check harness and connections 04/22/08
TD adjust error Cyan, TD sensor defective 04/22/08
TD adjust error Cyan, PCU defective. 04/22/08
TD adjust error Cyan, Seal not removed from new dev pack. 04/22/08
TD adjust error Cyan, Check harness and connections 04/22/08
TD adjust error Yellow, TD sensor defective. 04/22/08
TD adjust error Yellow, PCU defective. 04/22/08
TD adjust error Yellow, Seal not removed from new dev pack. 04/22/08
TD adjust error Yellow, Check harness and connections. 04/22/08
Drum gear position error, position sensor dirty or defective. 04/22/08
Drum gear position error, PCU defective. 04/22/08
ITU motor error, Image transfer unit motor defective 04/22/08
ITU motor error, Image transfer unit defective. 04/22/08
ITU motor error, IOB defective 04/22/08
SC 320 - Registration motor harness to close to developer motor reroute 04/22/08
press interupt key then press and hold clear stop 04/23/08
Print face up output with E7000 - set fiery driver to thick 2 as well as machine paper settings to thick 2 04/23/08

SP modes 3501-003 set as 2, & Lower value in 3531 & 3551 04/23/08
Wireless LAN error - defective Wireless LAN card 04/23/08
Wireless LAN error - Replace Controller PCB 04/23/08
Wireless LAN card error - replace Wireless LAN card 04/23/08
Wireless LAN error - Replace Wireles LAN card 04/23/08
Wireless LAN error - Replace Controller PCB 04/23/08
Solution Text Updated
Wireless LAN error - Reseat Wireless LAN card 04/23/08
Wireless LAN error - replace Wireless LAN card 04/23/08
USB interface error - replace controller PCB 04/23/08
HDD start up error - Replace HDD 04/23/08
HDD start up error - reformat HDD 04/23/08
SBU communication error (-2), replace SIO board 04/23/08
GASBU reset error (-3), SBU defective 04/23/08
Seperation output error, high Voltage power pack defective 04/23/08
Seperation output error, IOB defective 04/23/08
Seperation output error, Check harness and connections 04/23/08
Toner transport motor error, Toner transport motor defective 04/23/08
Toner transport motor error, 24 v fuse on PSU 04/23/08
Toner transport motor error, Check harness and connections. 04/23/08
Dev bias output error, High voltage power pack defective 04/23/08
Dev bias output error, Drum or developer unit defective 04/23/08
Dev bias output error, Check harness and connections 04/23/08
Paper transfer bias error, Image transfer belt unit defective 04/23/08
Paper transfer bias error, Paper transfer unit defective 04/23/08
Paper transfer bias error, High voltage power pack defective 04/23/08
Paper transfer bias error, Check harness and connections 04/23/08
Temp / Humidity sensor error, Temp/ Humidity sensor defective 04/23/08
Temp / Humidity sensor error, Check harness and connections 04/23/08
Paper tray 1 error, Tray lift motor defective 04/23/08
Paper tray 1 error, Tray lift sensor defective 04/23/08
Paper tray 1 error, IOB defective 04/23/08
Paper tray 1 error, Bottom plate lift mechanism bound or defective 04/23/08
Paper tray 1 error, Check harness and connections 04/23/08
Paper tray 2 error, Tray lift motor defective 04/23/08
Paper tray 2 error, Tray lift sensor defective 04/23/08
Paper tray 2 error, IOB defective 04/23/08
Paper tray 2 error, Bottom plate lift mechanism bound or defective 04/23/08
Paper tray 2 error, Check harness and connections 04/23/08
-01, -02 PFU error, Tray lift motor defective 04/23/08
-01, -02 PFU error, Tray lift sensor defective 04/23/08
Solution Text Updated
-01, -02 LCT error, Stack transport clutch defective 04/23/08
-01, -02 LCT error, Tray motor defective 04/23/08
-01, -02 LCT error, End fence home position sensor defective 04/23/08
-01, -02 Check harness and connections 04/23/08
-01, -02 error, Tray lift motor defective 04/23/08
-01, -02 error, Tray lift sensor defective 04/23/08
-01, -02 error, Check harness and connections 04/23/08
Drive unit fan error, Drive unit fan motor defective 04/23/08
Drive unit fan error, BICU defective 04/23/08
Vent fan error, (left side) Front or rear fan defective 04/23/08
Ventilation fan error, BICU defective 04/23/08
Toner supply tube fan error, Fan defective 04/23/08
Toner supply tube fan error, BICU defective 04/23/08
Fusing exit sensor fan error, Fan defective 04/23/08
Fusing exit sensor fan error, BICU defective 04/23/08
PSU fan error, Fan defective 04/23/08
Controller fan error, Fan defective 04/23/08
Heat roller thermistor error, Thermistor defective 04/23/08
Heat roller thermistor error, Thermopile defective 04/23/08
Check harness and connections 04/23/08
Heat roller warmup error, Thermistor defective 04/23/08
Heat roller warmup error, Thermopile defective 04/23/08
Heat roller warmup error, Lamp defective 04/23/08
eeprom part number VR340026 - 4/2008 04/23/08
(void areas) refer to tsb C235/C244 ? 029 04/23/08
replace thermal head 04/23/08
after replacing mpu board check sp 2-4 set to 249-52 04/23/08

check door switch 04/23/08


master not being cut correctly, replace cutter. 04/23/08
Clean & adj. master eject sensor. 04/23/08
RAM clear SP5801-1 04/23/08
hole punch motor err. motor or home position sensor bad. 04/24/08
fusing duplex motor lock inspect system 04/24/08
Solution Text Updated
registration drive belt broken. replace 04/24/08
Repl. toner end sensor. 04/24/08
[SC730] - replace finisher transport motor and main board as a set 04/24/08
replace charge corona assembly 04/24/08
replace power supply 04/24/08
change MCU / scanner motor as a set 04/24/08
SC 984 reformat HDD[sp4911-002] 04/24/08
replace all door switches as a set 04/24/08
Replace duplex x-port clutch. 04/24/08
SC 440 Replace main motor 04/24/08
scanner motor or scanner shaft pulley screws loose. 04/24/08
SC 984 replace power supply 04/24/08
Insure correct firmware is installed B098-E, A292-M 04/24/08
Replace charge corona unit and receptecle 04/24/08
Replaced Scanner Drive Pulley Bearing Assembly 04/24/08
SC 491 - polygon motor cooling fan lock 04/24/08
SC 727 - Replace Stapler HP sensor 04/24/08
SC 491 - white tie wrap too tight - located above fuser next to mechanical counter, remove it. 04/24/08
SC 727 - replace torque limiter 04/24/08
Laser sync detect problem, reset SP 2-103 laser power settings to default values 04/24/08
Use SP 7 810 for access code clear, does not effect user codes 04/24/08
Check charge roller installation and contacts casuing solid black on drum.-* 04/24/08
bias leak, check developer bias connections 04/24/08
SC 672, replace NIC card 04/24/08
SC 545, replace thermistor 04/24/08
erratic op panel lights, check for loose connection on CN 215 on Scanner I/O board 04/24/08
SC 571, use SP 5-810-1 to reset 04/24/08
Distorted Image, replace transport bracket assy. # B0514807, see TSB# 50 04/24/08
SC 670, replace BICU 04/24/08
SC 520 - Replace Hot Roller Bearings 04/24/08
Replace both Hot roller thermistors 04/24/08
SC 550 - Web motor drives at once - motor harness shorted to ground 04/24/08
Replace finisher upper shift tray motor. 04/24/08
Reset springs on tandem tray side fences. 04/24/08
Solution Text Updated
SC 183 - Replace wiring harness from ipu to cis. 04/24/08
Replace booklet exit guide 04/24/08
SC 183 - replace CIS assembly and bracket as a set - CIS#B4775830, bracket #B4773933 04/24/08
SC 520 - Replace fusing duplex motor (putting load on 24vdc lin) 04/24/08
SC 550 - install firmware version 3.14 or higher - see TSB 012 / 25 04/24/08
SC 550 - reset sp mode 1902-001 to 0 04/24/08
replace engine PSU 04/24/08
Can't print via NIC - replace NIC # B0535166 04/24/08

if close cover message will not clear, replace PSU. 04/24/08

dead, no power - Pinched wire in interchange unit 04/24/08

SC 992 - reflash firmware 04/24/08

dead machine, green OP Panel LED is out, check for pinched wire by isolating components 04/24/08

replace fuse on copiers power supply 04/24/08

SC 870 after HDD replacement, dealer using third party HDD 04/24/08
wrong BICU installed, correct *board reads EXP in parts catalog 04/24/08
Use type 30w developer 04/24/08
Adjust SP Mode 2926-2 to 7, & 2926-4 to 0 04/24/08
blank image - Replace developer unit. 04/24/08
lamps stay on and SC 544, replace PSU 04/24/08
flipped paper roll over 04/24/08
repair drum drive 04/24/08
Plotbase displays "Call Service" and SC 330, set SP5 137 to 0 (disable) 04/24/08
replace entire roll feed unit 04/24/08
white lines lead to trail - Clean white plate 04/24/08
see TSB B286/289 -3 04/24/08
copying displayed with no operation - reset roll feeder. 04/24/08
Replace HDD 04/24/08
Reformat or Replace HHD array 04/24/08
Replace Controller PSU 04/24/08
Replace Controller PCB 04/24/08
Solution Text Updated
Inspect HDD harness and connectors 04/24/08
Replace HDD 04/24/08
Replace HDD 04/24/08
SD card error - replace printer scanner card 04/24/08
SD card error - printer scanner card not installed correctly 04/24/08
SD Card Error - Replace Printer Scanner SD card 04/24/08
dead machine, check fuse 91 on psu 04/24/08
dead machine with no green LED isolate components to check for short. 04/24/08
waste toner full will not clear - check waste sensor with SP 5-803-13 bit 3 (0 not full, 1 full) 04/24/08
reflash system software or replace controller 04/24/08
SC 870 address book error on HDD, use SP 5846-50 to intialize all directory info. 04/24/08
print scan sd card part number is B6126015. 04/24/08
How to clear the key operator code ? Use SP 7 810-1 to reset. 04/24/08
stamp function not there - Use SP 5-853 to download stamp data stored in ROM 04/24/08
controller error - try SP 5816 and change to 0 and reboot copier 04/24/08
please wait with fuser up to temp - Replace HDD 04/24/08
SC 393 - 01 Black TD sensor problem, SP 3-911 to check sensor values 04/24/08
check letter paper tray operation, auto tray switching in operation 04/24/08

SC 393 - 02 Yellow TD sensor problem, SP 3-911 to check sensor values 04/24/08


SC 393 - 03 Cyan TD sensor problem, SP 3-911 to check sensor values 04/24/08
SC 393 - 04 Magenta TD sensor problem, SP 3-911 to check sensor values 04/24/08
fax not configured right use fax SP 5 104 to set back to factory setting, then reboot. 04/24/08
HR thermistor error - check for foreign material in fuser connector 04/24/08
firmware download failed - use C/M 143 and C/S 3 times to reset 04/24/08
finisher paper out error - see SR820 TSB #B442-002R Main Board Controller Assy. 04/24/08
TX mail data error - reboot machine, try different email locations 04/24/08
HDD mail TX error , replace HDD 04/24/08
HDD mail TX error, use SP 5-832-8 to format mail TX data only 04/24/08
please wait fuser ready - check finisher is operating 04/24/08
fusing rotation error - sensor metal bracket bent up, sensor not triggered by star wheel 04/24/08
RX is OK, no TX - needs dial tone detect turned of with user parameter switch 22 bit 0 to 0 04/24/08
change number of rings to answer with Fax SP 2-103-007, default is 1 04/24/08
Black TD sensor UT error - replace PCU assy. 04/24/08
Solution Text Updated
Magenta TD sensor UT error - replace PCU assy. 04/24/08
Yellow TD sensor UT error - replace PCU assy. 04/24/08
Black TD sensor OT error - replace PCU assy. 04/24/08
Magenta TD sensor OT error - replace PCU assy. 04/24/08
Cyan TD sensor OT error - replace PCU assy. 04/24/08
Black TD initialization only error - replace TD sensor 04/24/08
Black TD initialization only error - install developer 04/24/08
Magenta TD initialization only error - replace TD sensor 04/24/08
Magenta TD initialization only error - install developer 04/24/08
ID sensor error - replace ID sensor 04/24/08
ID sensor error - replace IO board 04/24/08
fusing rotation error - deformed fusing belt actuator 04/24/08
ferrite core rotation error - HP sensor knocked out of positon. See TSB #008 04/24/08
ferrite core rotation error - SP 5-810 to reset A level code 04/24/08
ferrite core rotation error - sensor bracket bent out of position 04/24/08
Yellow TD sensor OT error - replace PCU assy. 04/24/08
Cyan TD initialization only error - replace TD sensor 04/24/08
Cyan TD initialization only error - install developer 04/24/08
Yellow TD initialization only error - replace TD sensor 04/24/08
noise from ITB - see TSB # 011 04/24/08
dead no power - replace controller board 04/24/08
Drum gear position error, replace drum drive moter CMY part number AX060310 04/24/08
Black drum drive motor erro - replace K drum/dev motor 04/24/08
single color missing - no image on drum, no codes then replace NVRAM 04/24/08
ID sensor error - transfer belt cleaning unit failure 04/24/08
cannot detect original - DF Position sensor Flag spring dislodged, flag is mounted to right hinge when 04/24/08
facing machine.
blank image/areas - developement roller bushing missing, see page 3-38 (C) top picture, bearing not on 04/24/08
new unit, you must switch it over.
cannot detect original - replace platen cover sensor 04/24/08
single color missing - if image on drum, transfer roller/bias issue 04/24/08
noise from PCU - replace black pcu unit, see TSB # 011 04/24/08
ID sensor error - Replace IO board 04/24/08
ID sensor error - sensor shutter sticking, SP 5-804-57 to check solenoid 04/24/08
ID sensor error - Image transfer Belt unit dirty or defective. 04/24/08
Solution Text Updated
ID sensor error - ID sensor defective. 04/24/08
ID sensor error - Check sensor harness and connections 04/24/08
Black drum drive motor error - check for excess load on motor 04/24/08
dead no power - check power supply outputs 04/24/08
HDD defective 04/24/08
turn off SNTP in web image monitor 04/24/08
In duplex only, Adjust CIS sensors in duplex 04/24/08
Check duplex unit connector for obstuctions. 04/24/08
check wire ties in LCT harness, pinched wires 04/24/08
Developer bias error, registration motor defective 04/24/08
Log data error, NV ram defective 04/24/08
Oil clintcher message reset, Turn on the unit Press & Hold the 2nd & 3rd key for 5 sec 04/24/08
gbc door open/communication bad 04/24/08
sp 5801-11 execute and reboot copier 04/24/08
Replace broken standard fence (rear) B8304521 (pg 15 item 19PM) 04/24/08
Format HDD from copier 04/24/08
clean / lube paper height sensor 4 actuator - see pg 55 sm B830 04/24/08
Replace bottom plate sensor harness # A8065790. 04/24/08

Reform stack stopper on jogger unit. 04/24/08


Paper curl or light wieght paper. 04/24/08
Reset stapler return sensor. 04/24/08
Perform engine clear SP 5801-2. 04/24/08
replace junction gate in duplex unit 04/24/08
Replace system SD Card. 04/24/08
Clean df registration sensor & patch. 04/24/08
Replace 2 one way bearings on fuser. 04/24/08
replace jogger motor and jogger PCB (B830 5120 ) 04/24/08
replace drum potential sensor 04/24/08
Adjust contact image sensor. 04/24/08
Reg. sensor jam, replace torque limiters in paper trays 04/24/08
Reset user tools. 04/24/08
Format hdd's. 04/24/08
Check & or clean the toner collection bottle overflow sensor 04/24/08
Solution Text Updated
Developer bias error, Power supply defective 04/24/08
Double feed detect sensor error, Check harness and connectors 04/24/08
Check, clean, adjust or replace double feed detect sensors 04/24/08
Communication error, BCU defective 04/24/08
Communication error, MCU defective 04/24/08
SD card or firmware data defective 04/24/08
Log data error, Reformat HHD 04/24/08
Replace df transport motor & main bd. 04/24/08
Replace toner supply roller motor. 04/24/08
Clean registration sensor. 04/24/08
harness bundle tie wrap to trays 1 to 3 was too tight and cut insulation. 04/24/08
Inspect GBC cables - power and interface 04/24/08
Envelopes are a nonrecommended paper see op manual 04/24/08
Fusing Lamp error, Replace thermstats 04/24/08
GBC driven exit rollor out of position 04/24/08
Reformat HHD 5832-4 04/24/08
Remove paper from stacking roller HP sensor(S13) 04/24/08
Check or replace polygon motor 04/24/08
check transfer belt cleaning blade 04/24/08
Replace stapler entrance mylar. 04/24/08
replace fuser connector harness (B246 5615) 04/24/08
Main fan error, PCU cooling fan M20 defective. 04/24/08
Reroute thermister wiring harness away from AC harness in fuser unit 04/24/08
Defective Hard drive 04/24/08
NCR paper - "XERO form II" Rely Co. 04/24/08
Return roller motor error, Home position sensor defective 04/24/08
Return roller motor error, Motor bound or defective. 04/24/08
exit guide plate bound, clean, adjust and or lube. 04/24/08
scan to email - try using outlook express or argo soft to see what the problem is 04/24/08
jamming from cassette, intermittantly - refer to tsb 003 04/24/08
intermittent digital lines - refer to tsb 003 04/24/08
explained how to use user tools and change settings 04/24/08
explained how to set up usb printing 04/24/08
MP 161 uses the M11 Lanfax driver 04/24/08
Solution Text Updated
part inquiries - go to tsc website 04/24/08
[cannot ping printer across the network] - set network speed to 10mbps 04/24/08
set up scanning 04/24/08
Key Counter installed 04/24/08
send a part inquiry 04/24/08
how to enter tech mode - menu # 1934 04/24/08
time reset when unplugged - normal operation 04/24/08
lan fax not supported 04/24/08
reseat MBU on Fax PCB 04/24/08
Enable NIC and USB SP mode 5985-1 and 2 to a 1 to enable 04/24/08
replace power supply 04/24/08
Mylar Toner paddles damaged or fell off 04/24/08
SP 5118 set to Prohibit Access, copying disabled 04/24/08

open in cassette harness 04/24/08


replace toner hopper, mylars come off 04/24/08
clean replace drum position sensor 04/24/08
reset SP 2-100 to off 04/24/08
Print test paterns sp 8-10 to isolate optics. 04/24/08
replaced paper width detection board 04/24/08
Actuator for exit timing sensor bent - reform actuator 04/24/08
Perform thermal head test, SP90. 04/24/08
check cn 301 on BICU 04/24/08
enable NIC and USB with SP5985 to a 1 04/24/08
execute SP 5-846-050 04/24/08
check tech bulletins for interchange unit - bad sensor and harness 04/24/08
replace 128mb ram chip on controller 04/24/08
replace\switch 128 and 256 memory dimm 04/24/08
D007/D008 uses the M7 driver 04/24/08
Performed SP 5993-4 (line position adj, interrupt) with out drums in. machine 04/24/08
reseat RAM & ROM DIMMS 04/24/08
Reset user password in printer controller service mode (Password Clear) 04/24/08
Replace JBCU pcb pn G0775061 04/24/08
fusing exit solinoid wire bare spot. harness damage. replace. 04/24/08
Solution Text Updated
replace fiery power supply 04/24/08
empty stapler waste tank 04/24/08
reset SP 1902-1 set to zero 04/24/08
set switch 6 to on for NA on bcu board 04/24/08
Replace controller. 04/24/08
Replace black developer drive clutch. 04/24/08
Part number - send in part inquiry 04/24/08
need text file on cs to load firmware - don't put in romdata folder 04/24/08
Printer Interface web password, sysadm all lowercase 04/24/08
turn off/on tx report, UT-Fax Features-Key Op Tools-2222-OK-Parameter Settings, scroll to switch 03, 04/24/08
change bits 0 & 5
reinstall toner cart. = safety laser shutter closed when toner is not installed 04/24/08
Change volume, UT-Fax Features-Setup-Monitor Volume 04/24/08
Reset PCU counter, SP 7-909, enter 1, then press halftone and OK keys at the same time 04/24/08
how to select PDF file type for scanning with NICFAX, user sw 17 bit 5 = 1 for PDF, 0 = TIFF/JPEG 04/24/08
no Auto Paper Select (APS) available in copy mode 04/24/08
SC 503 - Replace paper feed control pcb 04/25/08
SC 521 - Replace duplex jogger motor 04/25/08
JC 142 - Reset junction gate in finisher. 04/25/08
SC 490 - remove paper blocking exhaust fan M13 04/25/08
SC 490 - replace exhaust fan - M13 04/25/08
adjust sp mode 1002 - 001-008 side to side registration 04/25/08
perform User Tools reset 04/25/08
clean or replace toner collection bottle coil sensor 04/25/08
Finisher, Pressure plate sensor failure 04/25/08
Clean relay clutch & sensor 04/25/08
With A3/DLT tray kit installed is short connector in place 04/25/08
Front door safety switch (5v micro swith was defective) 04/25/08
Communication error, finsher main board defective 04/25/08
Stack feed motor error, stack feed out belt defective 04/25/08
Software error, reflash firmware. 04/25/08
Relay sensor jam, Relay clutch connector loose or disconnected 04/25/08
check laser filter & door switches. 04/25/08
Communication error, replace MCU board 04/25/08
Solution Text Updated
replace controller 04/25/08
clear NVRAM 04/25/08
Replace Controller PSU Fuse 04/25/08
web end code reset with sp 1902-001 04/25/08
Rep laser unit 04/25/08
replace HHD as a set 04/25/08
Blank display - Replace LCDC pcb 04/25/08
Perform software reset. 04/25/08
burr on the staple tray plastic. 04/25/08
replace bcu board 04/25/08
[SC990] - software error, NV ram defective 04/25/08
Communication error, BCU defective 04/25/08
Communication error, Replace BCU 04/25/08
Heat roller thermistor error, Check fusing harness and connectors. 04/25/08
Perform ACC. 04/25/08
replace side fence 04/25/08
ARDF bottom plate lift error, Rep bottom lift table harness 04/25/08
Perform nv-ram clear. 04/25/08
replace yellow toner clutch part number B132 3354 04/25/08
ID sensor error black, PCU defective 04/25/08
Refer to Product Support Guide, page 15 for tab info 04/25/08
replaced transfer belt and ID sensor 04/25/08
replace hard drives and mother bd 04/25/08
Code does not reset, Replace nv-ram. 04/25/08
Potential sensor error Black, IOB defective. 04/25/08
replace power supply /check fuse #303 04/25/08
Potential sensor error Black, Power pack defective 04/25/08
Heat roller thermistor error, IOB defective 04/25/08
Engine startup error, BCU defective 04/25/08
reset system settings in user tools 04/25/08
PM Kit Number: PMB132150K & PM Kit Number: PMB132300K. 04/25/08
SC 873 - HDD Mail Send Error - Initialize SP 5832-7 04/25/08
SC 873 - HDD Mail Send Error - Replace HDD 04/25/08
SC 874 - Delete all error - Replace HDD 04/25/08
Solution Text Updated
SC 874 - Delete all error - Reinstall DOS option 04/25/08
Vertical transport sensor 1 dirty or defective 04/25/08
Engine start up error, Check for shorted tandem tray height sensor, & repl. fu 103 04/25/08
After replacing LD unit perform SP 2115-001/002/003 using label on ld unit 04/25/08
Replace Lower shift tray stack height sensor actuator 04/25/08
replace stapler unit 04/25/08
Laser sync detect error, replace laser unit 04/25/08
set SP 6016 to 0 04/25/08
Tandem Tray lift motor binding & blows FU 103. 04/25/08
Fuse 103, Repair pinched wiring in fusing exit. 04/25/08
pull out roller loose on shaft, replace roller B477 2111 04/25/08
Fatal kernal error, Print/scan CD card defective 04/25/08
replace adf inner cover guide plate 04/25/08
remove paper from machine side fusing connector 04/25/08
Optional exit tray sensor loose or connection loose 04/25/08
Reset bent or loose tandem tray rails. 04/25/08

With SC 123 - Replace SDRB pcb 04/25/08


Polygon mirror motor error, IPU defective. 04/25/08
Replace controller board. 04/25/08
lower tray paper height sensor 2 misaligned 04/25/08
Perform SP 5801-2 ram clear. 04/25/08
Fuse 103, Check for pinched wiring or shorted sensor on tandem tray. 04/25/08
Replace memory dimm on mother board. 04/25/08
Tray sizes in other language - set sp 5131 to a "1" 04/25/08

replace LD unit 04/25/08


Perform SP 5801-2, memory clear. 04/25/08
Perform SP 5801-2 engine clear. 04/25/08
NV_RAM Clear. 04/25/08
Stack feed out motor error, Check harness and connections 04/25/08
replaced controller and nvram 04/25/08
Lowering issues, Check right tandem tray connection 04/25/08
Nv ram defective 04/25/08
refer to TSB 20 fo adjustments 04/25/08
Solution Text Updated
How to prepare copier for transport - see page 1-33, section 1.3.5 for transport instructions 04/25/08
memory reset machine 04/28/08
[SC990] - replace nvram 04/28/08
replace transfer solinoid. 04/28/08

Tray 3 lift error, Tandem tray front side guide solenoid harness pinched 04/28/08
Check & clean toner over flow sensor 04/28/08
Adjust sp 1907, range 50 to 90. 04/28/08
Clean doctor gap. 04/28/08
Finisher paper stack plate motor error, Inspect paper stack mechanism in finisher. 04/28/08
Finisher entrance sensor error, repair punch full sensor harness 04/28/08
Execute S.P. Mode 6016, auto df motor speed adj. 04/28/08
Toner collection bottle (right side) sensor actuator gear is slipping - clean or replace 04/28/08
Clean D.F. registration sensor & patch. 04/28/08
Replace Character Generator (charge pp) - not Dev PP 04/28/08
Shift tray exit sensor error, Lube shift tray gears. 04/28/08
Dev bias leak, Developer unit defective 04/28/08
Dev bias leak, CBG power pack defective 04/28/08
Dev bias leak, Harness and connections 04/28/08
Toner collection bottle error, Used toner or developer waste bottle not set 04/28/08
Toner collection bottle error, check connections and switches 04/28/08
Toner collection bottle error, Replace LCT main pcb 04/28/08
Check for shorted sensor in external lct. 04/28/08
Printer error - Replace Print Scan sd card 04/28/08
Rep print scan sd card 04/28/08
B700, Return roller motor error, finisher exit guide plate mech to be lubed. 04/28/08
DOS error - Replace HDD 04/28/08
DOS error - Restart machine 04/28/08
Electrical Total Counter error - Replace NVram 04/28/08
Fiery controller error - Restart Fiery and machine 04/28/08
Fiery controller error - Restart Fiery and machine 04/28/08
Fiery controller error - Restart Fiery and machine 04/28/08
Fiery controller error - Restart Fiery and machine 04/28/08
Fiery controller error - Restart Fiery and machine 04/28/08
Solution Text Updated
Fiery controller error - Restart Fiery and machine 04/28/08
Printer error - Reload Printer firmware 04/28/08
Printer error - Replace Printer Scanner SD card 04/28/08
SC 342 after TD replaced, replace entire development unit. 04/28/08
cleared NVRAM and birth certificate reprogrammed 04/28/08
black (LD0) laser sync error - replace/repair interlock switch 04/28/08
fuser cleaning roller 04/28/08
black (LD0) laser sync error - replace IPU board 04/28/08
black (LD0) laser sync error - replace LDB board 04/28/08
black (LD1) laser sync error - replace IPU board 04/28/08
black (LD1) laser sync error - replace Laser driver board 04/28/08
Yellow (LD0) laser sync error - replace IPU board 04/28/08
Cyan (LD0) laser sync error - replace IPU 04/28/08
Cyan (LD0) laser sync error - replace Laser Driver Board 04/28/08
Black F gate error (on) - check connections from IPU to controller 04/28/08
Black F gate error (off) - replace IPU 04/28/08
Yellow F gate error (on) - replace IPU 04/28/08
Yellow F gate error (off) - replace controller 04/28/08
Magenta F gate error (on) - replace controller 04/28/08
Magenta F gate error (off) - replace controller 04/28/08
Cyan F gate error (on) - replace controller 04/28/08
Cyan F gate error (off) - replace controller 04/28/08
Digital line not getting a dial tone-techs are swapping the line and phone jack connectors on the FCU PCB. 04/28/08

black (LD1) laser sync error - check laser harness connections 04/28/08
black (LD0) laser sync error - check laser harness connections 04/28/08
Yellow (LD0) laser sync error - check laser harness connections 04/28/08
Yellow (LD1) laser sync error - replace IPU 04/28/08
Yellow (LD1) laser sync error - replace Laser Driver Board 04/28/08
Yellow (LD1) laser sync error - replace yellow sync detect board 04/28/08
Yellow (LD1) laser sync error - check laser harness connections 04/28/08
Magenta (LD0) laser sync error - replace IPU 04/28/08
Magenta (LD0) laser sync error - Laser Driver Board 04/28/08
Magenta (LD0) laser sync error - replace magenta sync detector board 04/28/08
Solution Text Updated
Magenta (LD0) laser sync error - check laser harness connections 04/28/08
Magenta (LD1) laser sync error - replace IPU 04/28/08
Magenta (LD1) laser sync error - replace Laser Driver Board 04/28/08
Magenta (LD1) laser sync error - replace magenta sync detector board 04/28/08
Magenta (LD1) laser sync error - check laser harness connections 04/28/08
Cyan (LD0) laser sync error - replace cyan laser sync detector board 04/28/08
Cyan (LD0) laser sync error - check laser harness connections 04/28/08
Cyan (LD1) laser sync error - replace IPU 04/28/08
Cyan (LD1) laser sync error - replace Laser Driver Board 04/28/08
Cyan (LD1) laser sync error - replace cyan sync detector board 04/28/08
Cyan (LD1) laser sync error - check laser unit connections 04/28/08
Black F gate error (on) - replace IPU 04/28/08
Black F gate error (on) - replace controller 04/28/08
Black F gate error (off) - replace controller 04/28/08
Black F gate error (off) - check connections between IPU and controller 04/28/08
Yellow F gate error (on) - replace controller 04/28/08
Yellow F gate error (on) - check connections between controller and IPU 04/28/08
Yellow F gate error (off) - replace IPU 04/28/08
Yellow F gate error (off) - check connections between IPU and controller 04/28/08
Magenta F gate error (on) - replace IPU 04/28/08
Magenta F gate error (on) - check connections between IPU and controller 04/28/08
Magenta F gate error (off) - replace IPU 04/28/08
Magenta F gate error (off) - check connections between IPU and controller 04/28/08
Cyan F gate error (on) - replace IPU 04/28/08
Cyan F gate error (on) - check connections between controller and IPU 04/28/08
Cyan F gate error (off) - replace IPU 04/28/08
Cyan F gate error (off) - check connections between IPU and controller 04/28/08
SP 2111 Do adj C first (rough) then A (fine) 04/28/08
Tray one lift error,Pick up roller solenoid return spring missing - replace 04/28/08
SC 240 and 966 replace LD unit 04/28/08
Toner collection unit lock see TSB: B234/B235/B236 - 009 04/28/08
Error Message DHCP is nor connected set UT SS Interface Settings - IPV4 to specify 04/28/08
set user parameter switch 22 bit 0 set to zero 04/28/08
replace power supply board 04/28/08
Solution Text Updated
reseat MBU on fax board 04/28/08
Replace Laser Unit assly 04/28/08
replace IPU board 04/28/08
Check printer S/N to determine RoHS (above 604xxxxx) or non-RoHS. Check board P/N to determine RoHS 04/28/08
or non-RoHS. Must use RoHS board in RoHS machine.
Adjust detach to find Wrap Window. Start at default, adjust up by 32, adjust down by 32. Print 4% Text 04/28/08
test pattern at each setting, record results - OK vs NG. If OK, continue by increments of 8 till hard failure
limits. Set in Middle.
Printer picture on OCP - won't boot - check boot up with Hyperterminal session with Null Modem cable. 04/28/08
If cable not available - try replacing the Hard Drive with the appropriate replacement HDD P/N. Check if
machine is PCLonly or PCL/PS.
Check PF Out Motor using Diagnostic "59" 04/28/08
legal and letter size no reduction/ plotter sw/03-0 to0 04/28/08
will not print job but removes from queue, check if security for printing is on. 04/29/08
Refer to TSB 45 for Nip Band Width adjustment 04/29/08
Copies come out copy face up - through all modes - Set bypass thickness mode to normal 04/29/08

Check fuse 103, blows due to paper height sensors are disloged. 04/29/08
Displays please wait with no fuser, replace IC 31 on BCU 04/29/08
Black AC charge error - replace black PCU 04/29/08
Black AC charge error - replace High Voltage Board 04/29/08
Magenta AC charge error - replace magenta PCU 04/29/08
Magenta AC charge error - replace High Voltage Board 04/29/08
Cyan AC charge error - replace Cyan PCU 04/29/08
Cyan AC charge error - replace High Voltage Board 04/29/08
Yellow AC charge error - replace yellow PCU 04/29/08
Yellow AC charge error - replace High Voltage Board 04/29/08
Black TD sensor UT error - check sensor values, replace TD sensor as needed 04/29/08
Magenta TD sensor UT error - check TD sensor readings, replace TD sensor as needed 04/29/08
Cyan TD sensor UT error - check TD sensor values, replace TD sensor as needed 04/29/08
Yellow TD sensor UT error - check TD sensor values, replace TD sensor as needed 04/29/08
Black TD sensor OT error - check TD sensor values, replace TD sensor as needed 04/29/08
Magenta TD sensor OT error - check TD sensor values, replace TD sensor as needed 04/29/08
Cyan TD sensor OT error - check TD sensor values, replace TD sensor as needed 04/29/08
Black TD initialization only error - replace PCU assy. 04/29/08
Solution Text Updated
Drum gear position sensor error - replace drum drive gear position sensor(s) (1 sensor @drum) 04/29/08
Cyan drum/dev motor error - check for mechanical binds 04/29/08
transfer unit rotation motor error - replace IO board 04/29/08
transfer unit rotation motor error - replace image transfer belt unit 04/29/08
paper transfer unit contact error - replace contact sensor 04/29/08
paper transfer unit contact error - replace paper transfer unit contact motor 04/29/08
paper transfer unit contact error - replace IO board 04/29/08
paper transfer unit contact error - replace 24v fuse on the PSU 04/29/08
toner transport motor error - replace toner transport motor 04/29/08
toner transport motor error - replace the interlock switch 04/29/08
Drum/dev bias error - replace drum unit(s) 04/29/08
Drum/dev bias error - replace high voltage supply unit 04/29/08
Paper tray 1 error - replace tray lift motor 04/29/08
Paper tray 1 error - replace IO board 04/29/08
Paper tray 1 error - replace paper lift sensor 04/29/08
Paper tray 2 error - replace paper lift sensor 04/29/08
Paper tray 2 error - replace tray lift motor 04/29/08
Paper tray 2 error - replace IO board 04/29/08
(-01) PFU/LCT lift error - replace PFU tray lift motor 04/29/08
(-01) PFU/LCT lift error - replace LCT stack transport clutch 04/29/08
(-01) PFU/LCT lift error - replace LCT end fence home position sensor 04/29/08
(-01) PFU/LCT lift error - replace PFU upper limit sensor 04/29/08
Fusing fan error - replace IO board 04/29/08
Fusing fan error - replace fusing fan motor 04/29/08
Yellow TD sensor OT error - check TD sensor values, replace TD sensor as needed 04/29/08
Yellow TD initialization only error - replace PCU 04/29/08
Intialize address book with SP 5-846-50 04/29/08
Black LD Error - replace the IPU 04/29/08
Black LD Error - replace the laser unit assy. 04/29/08
Black LD Error - check laser harness connections 04/29/08
Yellow LD Error - replace the IPU 04/29/08
Yellow LD Error - laser unit assembly 04/29/08
Yellow LD Error - check laser unit connections 04/29/08
Magenta LD Error - replace the IPU 04/29/08
Solution Text Updated
Magenta LD Error - replace the laser unit assembly 04/29/08
Magenta LD Error - check the laser unit connections 04/29/08
Cyan LD Error - replace the IPU 04/29/08
Cyan LD Error - replace the laser unit assembly 04/29/08
Cyan LD Error - check laser unit connections 04/29/08
Line position error - check transfer belt condition 04/29/08
Line position error - check toner density is correct 04/29/08
Line position error - check ID sensor results SP 3-325 04/29/08
Line position error - check Process Control results SP 3-325-1 to 10 04/29/08
Line position error - check Line Position results SP 2-194-010 to 012 04/29/08
Line position error - do Forced Line Position, SP 2-111 -3 (C) and then 1(A) 04/29/08
Laser Shutter sensor (on) error - check shutter mechanical operation 04/29/08
Laser Shutter sensor (on) error - check shutter sensor for change of state 04/29/08
Laser Shutter sensor (on) error - check shutter motor operation with SP 2 914 003 and 004 04/29/08
Laser Shutter sensor (on) error - check SP 2-914 001 and 002 are set to 38 04/29/08
Laser Shutter sensor (off) error - check laser shutter mechanical operation 04/29/08
Laser Shutter sensor (off) error - check sensor for change of state 04/29/08
Laser Shutter sensor (off) error - check motor with SP 2-914 003 and 004 04/29/08
Laser Shutter sensor (off) error - check SP 2-914 001 and 002 are set to 38 04/29/08
Black AC charge error - check black PCU connections 04/29/08
Magenta AC charge error - check magenta PCU connections 04/29/08
Cyan AC charge error - check Cyan PCU connections 04/29/08
Yellow AC charge error - check Yellow PCU connections 04/29/08
Black TD sensor UT error - check toner feed operation, hoses, pump, bottle opening 04/29/08
Magenta TD sensor UT error - check toner feed, hoses, pump, bottle opening 04/29/08
Cyan TD sensor UT error - check toner feed hoses, pump, bottle opening 04/29/08
Yellow TD sensor UT error - check toner feed, hoses, pump. bottle opening 04/29/08
Black TD sensor OT error - check black TD sensor connections 04/29/08
Magenta TD sensor OT error - check Magenta TD sensor connections 04/29/08
Cyan TD sensor OT error - check Cyan TD sensor connections 04/29/08
Yellow TD sensor OT error - check Yellow TD sensor connections 04/29/08
Black TD initialization only error - check TD sensor connections 04/29/08
Magenta TD initialization only error - replace PCU 04/29/08
Magenta TD initialization only error - check TD sensor connections 04/29/08
Solution Text Updated
Cyan TD initialization only error - replace PCU 04/29/08
Cyan TD initialization only error - check TD sensor connections 04/29/08
Yellow TD initialization only error - check TD sensor connections 04/29/08
Drum gear position sensor error - check for mechanical binds 04/29/08
Black drum/dev motor error - check for mechanical binds 04/29/08
Black drum/dev motor error - replace drum/dev motor 04/29/08
Black drum/dev motor error - check motor harness connections 04/29/08
Magenta drum/dev motor error - check for mechanical binds 04/29/08
Magenta drum/dev motor error - replace drum/dev motor 04/29/08
Magenta drum/dev motor error - check drum/dev motor harness connections 04/29/08
Cyan drum/dev motor error - replace drum/dev motor 04/29/08
Cyan drum/dev motor error - check drum/dev motor harness connections 04/29/08
Yellow drum/dev motor error - check for mechanical binds 04/29/08
Yellow drum/dev motor error - replace drum/dev motor 04/29/08
Yellow drum/dev motor error - check drum/dev motor harness connections 04/29/08
transfer unit rotation motor error - check connection between frame and image transfer unit 04/29/08
transfer unit rotation motor error - check for binding between cleaning unit and belt 04/29/08
separation power pack error - replace the IOB 04/29/08
separation power pack error - replace high voltage power pack 04/29/08
separation power pack error - check cable connections 04/29/08
toner transport motor error - toner motor overload, check for blockage etc 04/29/08
Image/paper transfer bias error - replace high voltage power supply 04/29/08
Image/paper transfer bias error - replace paper transfer unit 04/29/08
Image/paper transfer bias error - replace transfer belt unit 04/29/08
Image/paper transfer bias error - check harness and connections 04/29/08
temp/humidity sensor error - replace sensor 04/29/08
(-02) PFU/LCT lower error - replace PFU lift motor 04/29/08
(-02) PFU/LCT lower error -replace PFU lift sensor 04/29/08
(-02) PFU/LCT lower error - replace LCT stack transport clutch 04/29/08
(-02) PFU/LCT lower error -replace LCT end fence home position sensor 04/29/08
(-02) PFU/LCT lower error -replace LCT tray motor 04/29/08
(02) Tray 4 PFU/LCT lower error - replace lift sensor 04/29/08
(02) Tray 4 PFU/LCT lower error -replace lift motor 04/29/08
Fusing fan error - check fan harness and connections 04/29/08
Solution Text Updated
Ventilation fan error front or rear - replace motor front or rear 04/29/08
IH inverter fan error - replace fan motor 04/29/08
2nd duct fan error - replace fan motor 04/29/08
3rd duct fan error - replace fan motor 04/29/08
HR thermopile error - replace thermopile 04/29/08
HR thermopile error - check fuser unit connection 04/29/08
HR warm-up error - replace the IH coil unit 04/29/08
HR warm-up error - replace the HR thermopile 04/29/08
HR overheat >215C - replace IOB 04/29/08
HR overheat >215c - replace PSU 04/29/08
HR overheat >215c - replace BCU 04/29/08
HR overheat >215c - check fusing unit connection 04/29/08
HR overheat >220c - replace PSU 04/29/08
HR overheat >220c - replace IOB 04/29/08
HR overheat >220c - replace BCU 04/29/08
HR overheat >220c - check fusing unit connection 04/29/08
HR overheat >220c - A level reset, SP 5-810-1 04/29/08
HR overheat >215c - A level reset, Sp 5-810-1 04/29/08
HR warm-up error - A level reset, SP 5-810-1 04/29/08
HR thermopile error - A level reset, SP 5-801-1 04/29/08
Web Image Monitor is not connecting - Turn of SSDP thru telnet 04/29/08
CF5010 will say low stock if using 30 or less sheets this is normal operation. 04/29/08
oil clincher reset - Power off - press and hold - #2 and #3 buttons while powering up for 4 seconds 04/29/08

how to print counter page - print system data sheet - menu, reports, system data 04/29/08
(printing please wait) update firmware 6.10 for the B273 and 6.04 for the G959 04/29/08
cycles off and on and please wait - turn machine off for a few hours and then ram clear and reflash 04/29/08
firmware
please wait cycling off / on - replace main cpb pn b273-9652 04/29/08
menu 4 to fax setup arrow right until displays report enter then toggle between on/off and enter 04/29/08
Menu > Fax Setup > MSG Confirm 04/29/08
no power no lights, replace psu 04/29/08
no power led on, replace main pcb 04/29/08
Hot and Press rollers melted together - update FW to 6.10 or higher 04/29/08
part inquiry 04/29/08
Solution Text Updated
specification and general questions 04/29/08
B273 has network support G959 does not, you cannot put a nib in G959 it will not work 04/29/08
LSU error is displayed, "laser scan unit" try internal print test , replace laser unit 04/29/08
how to download firmware - refer to section 5.3 on fsm downloading firmware can be done from 04/29/08
network, usb or parallel no sd card in used
refer to section 4.12 of fsm 04/29/08
PCL6 only - no 2003 support - Vista support after 04/2007 04/29/08
instructed scanning 04/29/08
Unlock the scanner and press Clear/Stop 04/29/08
check cables is installed correctly and driver is loaded correctly 04/29/08
APS not functioning, no aps in machine - this is normal operation need to select the correct tray 04/29/08
Image transfer error: IPU board defective 04/29/08
Exposure lamp error 1: Exposure Lamp Defective 04/29/08
Exposure lamp error 1: SBU Defective 04/29/08
Exposure lamp error 1: Clean and check condition of white plate and mirrors 04/29/08
Exposure lamp error 1: Lamp stabilizer defective 04/29/08
Exposure lamp error 1: Check exposure lamp connector 04/29/08
128 and 256 memory positions switched, 256mb goes in slot near edge of board 04/29/08
Scanner home position error 1: Scanner motor defective 04/29/08
Scanner home position error 1: Scanner motor drive board defective 04/29/08
Scanner home position error 1: Scanner HP sensor defective 04/29/08
Scanner home position error 1: Harness between SBCU and scanner motor loose, disconnected, damaged 04/29/08

Scanner home position error 1: Harness between SBCU and HP sensor loose, disconnected, damaged 04/29/08

Scanner home position error 1: SBCU defective 04/29/08


Scanner home position error 1: Scanner wire, timing belt, pulley or carriage defective 04/29/08
Scanner home position error 2: Scanner motor defective 04/29/08
Scanner home position error 2: Scanner motor drive board defective 04/29/08
Scanner home position error 2: Scanner HP sensor defective 04/29/08
Scanner home position error 2: Harness between SBCU and HP sensor loose, disconnected or damaged 04/29/08

Scanner home position error 2: Harness between SBCU and scanner motor loose, disconnected or 04/29/08
damaged
Scanner home position error 2: SBCU defective 04/29/08
Solution Text Updated
Scanner home position error 2: Scanner wire, timing belt, pulley or carriage defective 04/29/08
Image transfer error: Controller board defective 04/29/08
Image transfer error: Video controller defective 04/29/08
SBU connection error: Harness between SBU and IPU board loose, disconnected or damaged 04/29/08
SBU auto adjust error: Exposure lamp disconnected 04/29/08
SBU auto adjust error: There is no blank sheet of A3 size paper on the platen 04/29/08
SBU auto adjust error: White plate dirty or missing 04/29/08
Black offset correction error: Lens block defective 04/29/08
Black offset correction error: SBCU defective 04/29/08
DFGATE assert error: ADF interface cable loose, disconnected or damaged 04/29/08
DFGATE assert error: SBCU defective 04/29/08
DFGATE assert error: Mismatched firmware between the SBCU board and ADF 04/29/08
close covers - replace door switches, usually right swithes above fuser 04/30/08

print/scan option not seen - clean contacts and reseat Print/Scan Dimm 04/30/08

Dead machine - DF feed motor shorted 04/30/08

Vertical transport sensor 1, Replace front door safety switches 04/30/08


Replace Controller PSU 04/30/08
Reload firmware 04/30/08
ID Sensor Error Magenta - TD sensor defective 04/30/08
ID Sensor Error Magenta - Potential sensor defective 04/30/08
ID Sensor Error Magenta - LD unit defective 04/30/08
ID Sensor Error Magenta - ITB unit dirty or loose connections 04/30/08
ID Sensor Error Magenta - Transfer power pack defective 04/30/08
ID Sensor Error Magenta - ID sensor defective 04/30/08
Potential Sensor Error (yellow) - replace potential sensor board (B1325415) 04/30/08
Potential Sensor Error (yellow) - Charge Power pack defective 04/30/08
Potential Sensor Error (yellow) - Charge roller dirty or defective 04/30/08
Potential Sensor Error (yellow) - OPC defective 04/30/08
Finisher lower transport motor error - Lower transport motor bound up or defective 04/30/08
Finisher lower transport motor error - Finisher main board defective 04/30/08
Boot Loader Error - System SD card defective or in the wrong slot 04/30/08
Boot Loader Error - Controller defective 04/30/08
Solution Text Updated
Unblock ports 137 - 139 in firewall 04/30/08
Faded image on operator side - Paper Transfer Unit roller tension spring missing 04/30/08
Compressed image - Paper Transfer unit roller pressure spring missing 04/30/08
Disable Toner refill detection with SP 5051 04/30/08

B700 finisher - Shift guide roller is out of position - reinstall roller 04/30/08
External LCT paper feed jam - Replace LCT feed motor 04/30/08
Twain Scan features not available in Acrobat Version 8 - Set acrobat 8 - do not hide scanner native mode 04/30/08

Toner leak onto front door - Replace Front door duct seals 04/30/08
Default password - Fiery.1 04/30/08
All copy jobs coming copy face up - Set bypass thick mode to normal 04/30/08
All copy jobs coming copy face up - Update to latest firmware 04/30/08
@remote is on - disable with SP mode 5816 - 1 04/30/08
SR 4000 - Legal paper size fold and staple - not possible 04/30/08
SC 390 - replace High Voltage PCB 04/30/08
Colors Misaligned - cleared NVRAM and birth certificate reprogrammed 04/30/08
Colors Misaligned - perform SP 5 993-39 followed by SP 5 993-02 04/30/08
Colors Misaligned - do SP 5 993-31 & 33 04/30/08
Colors Misaligned - refer to TSB #B202/B178/B180 - 032 - Color alignment adj. procedure 04/30/08
Colors Misaligned - perform SP 5 993-39 then SP 5 993-02 04/30/08
Controller to op panel comm error - replace BCU and IPU as a set 04/30/08
Controller to op panel comm error - see TSB #005 for SC 820 which may also cause SC 672 04/30/08
Controller to op panel comm error - test w/o HDD, if OK replace Hard Drive 04/30/08
fusing rotation error - A level code, use SP 5-810 to reset 04/30/08
HR thermistor error - replace thermistor after checking reading in SP 1-106 01 and 02 04/30/08
HR thermistor error - check fusing unit connector after checking reading in SP 1-106 01 and 02 04/30/08
HR thermistor error - A level code, use SP 5-810 to reset 04/30/08
HR warm up error - A level code, use SP 5-810 to reset 04/30/08
HR warm up error - replace thermistor after checking in SP 1-106 04/30/08
HR warm up error - Replace IH inverter if coil checks bad 04/30/08
HR overheat - A level code, use SP 5-810 to reset 04/30/08
Zero cross freq error - AC line noise, check outlet and ground 04/30/08
Zero cross freq error - replace the PSU 04/30/08
Consecutive fusing jams - 3 or more fusing jams in a row, check jam history 04/30/08
Solution Text Updated
PR thermistor error - A level code, reset with SP 5-810 04/30/08
PR thermistor error - check fuser unit connection 04/30/08
PR temperature error - A level code use SP 5-810 to reset 04/30/08
PR temperature error - use SP 1-106-3 to check thermistor, replace if needed 04/30/08
PR temperature error - check or replace PR lamp 04/30/08
PR overheat >215 - A level code, use SP 5-810 to reset 04/30/08
PR overheat >215 - replace PSU 04/30/08
PR overheat >215 - replace IOB 04/30/08
PR overheat >215 - replace BCU 04/30/08
PR overheat >220 - A level code, use SP 5-810 to reset 04/30/08
PR overheat >220 - replace PSU 04/30/08
PR overheat >220 - replace IOB 04/30/08
PR overheat >220 - replace BCU 04/30/08
PR overheat >220 - use SP 1-106-003 to check thermistor, replace as needed 04/30/08
PR lamp full power - A level code, use SP 5-810 to reset 04/30/08
PR lamp full power - check and or replace pressure roller lamp 04/30/08
PR lamp full power - replace the PSU 04/30/08
IH inverter zero X freq error - replace the IH inverter board 04/30/08
IH inverter zero X freq error - check the IH coil for resistance/shorts, replace as needed 04/30/08
IH coil at full power - A level code, use SP 5-810 to reset 04/30/08
IH coil at full power - replace IH inverter board 04/30/08
IH coil at full power - replace BCU 04/30/08
IH coil at full power - check connections between IOB and inverter board 04/30/08
IH coil at full power - replace thermopile 04/30/08
Black mechanical counter error - connect counter 04/30/08
Black mechanical counter error - check counter with meter, if open replace counter 04/30/08
FC mechanical counter error - connect counter 04/30/08
FC mechanical counter error - check with meter, if open replace coutner 04/30/08
ARDF comm error - check cable from ARDF to copier 04/30/08
ARDF comm error - replace the IPU board 04/30/08
ARDF comm error - replace the ARDF main board 04/30/08
Finisher comm error - check cable to copier 04/30/08
Finisher comm error - replace finisher main board 04/30/08
Finisher comm error - replace IOB 04/30/08
Solution Text Updated
Finisher comm error - no power to finisher 04/30/08
PTU comm error - check cable from tray unit to copier 04/30/08
PTU comm error - replace IOB 04/30/08
PTU comm error - check for power in tray unit 04/30/08
CSS comm error - phone line error CSS not normally used in USA 04/30/08
MF Acct device error - check connection to external accounting device 04/30/08
MF accounting device error - check connection with external accounting device 04/30/08
MF accounting device error - check external accounting device 04/30/08
MF accounting device error - check external accounting device 04/30/08
Remote service modem comm error - check phone line 04/30/08
Incorrect dial up connection - no action required 04/30/08
No repsonse from controller - check connections from controller to BCU 04/30/08
No repsonse from controller - reflash firmare (not an update) 04/30/08
No repsonse from controller - replace controller board 04/30/08
No repsonse from controller - try w/o HDD, SD cards etc for further troubleshooting 04/30/08
No repsonse from controller - replace BCU 04/30/08
Controller to op panel comm error - reflash firmware (not an update) 04/30/08
RFID comm error - replace toner cartridge 04/30/08
RFID comm error - replace RFID board 04/30/08
(01) Black memory chip at TD sensor error - replace black PCU 04/30/08
(01) Black memory chip at TD sensor error - check black PCU connections 04/30/08
(02) Magenta memory chip at TD sensor error - replace magenta PCU 04/30/08
(02) Magenta memory chip at TD sensor error - check magenta PCU connections 04/30/08
(03) Cyan memory chip at TD sensor error - replace cyan PCU 04/30/08
(03) Cyan memory chip at TD sensor error - check cyan PCU connections 04/30/08
(04) Yellow memory chip at TD sensor error - replace yellow PCU 04/30/08
(04) Yellow memory chip at TD sensor error - check yellow PCU connections 04/30/08
Memory address error - check connections between controller and BCU 04/30/08
Memory address error - replace controller board 04/30/08
Controller error, replace controller board 04/30/08
Controller error, reset MBU and check jumper 04/30/08
Please wait - try w/o HDD, if OK replace Hard Drives as a set 04/30/08
Fusing overheat error, PSU defective 04/30/08
Fusing overheat error, IOB defective 04/30/08
Solution Text Updated
Fusing overheat error, BICU defective 04/30/08
Fusing lamp on error, Thermisor defective 04/30/08
Zero cross frequency error, PSU defective 04/30/08
Zero cross frequency error, Check power source 04/30/08
Consecutive fusing jam error, clear fusing area of paper 04/30/08
Consecutive fusing jam error, sensor defective 04/30/08
Mechanical counter error, Black, Mechanical counter defective 04/30/08
Mechanical counter error, color, mechanical counter defective 04/30/08
Finisher communication error, Check harness and connections 04/30/08
Finisher communication error, BICU defective 04/30/08
Finisher communication error, Finisher main BD defective 04/30/08
Finisher communication error, PSU defective 04/30/08
CSS communication error, line error, Logging only 04/30/08
MF accounting device error 1, check harness and connections 04/30/08
MF accounting device error 2, check harness and connections 04/30/08
MF accounting device RAM error 3, battery defective 04/30/08
MF accounting device RAM error 3, Accounting device board defective 04/30/08
MF accounting device RAM error 3, power device on / off 04/30/08
MF accounting device battery error 4, battery defective 04/30/08
MF accounting device battery error 4, device board defective 04/30/08
MF accounting device battery error 4, power on / off 04/30/08
001, Remote service modem error, check SP5816-156 + 157 04/30/08
004, Remote service modem error, check SP 5819-160 04/30/08
005, Remote service modem error, defective phone line or connection 04/30/08
011, Remote service modem error, disable NIC SP 5985-1 04/30/08
012, Remote service modem error, reset settings SP 5816 04/30/08
012, Remote service modem error, Modem board defective 04/30/08
001, dial up connection error, software bug 04/30/08
002, dial up connection error, software bug 04/30/08
BICU error, check harness and connections, BICU to controller 04/30/08
BICU error, BICU defective 04/30/08
BICU error, controller defective 04/30/08
Controller error, remove all print/scan options 04/30/08
Memory address error, check controller, BICU connections 04/30/08
Solution Text Updated
Memory address error, BICU defective 04/30/08
Memory address error, controller defective 04/30/08
GAVD communication error, laser optics housing unit defective 04/30/08
GAVD communication error, check harness and connections 04/30/08
GAVD communication error, BICU defective 04/30/08
Gavd communication error, power on / off 04/30/08
Finisher guide plate motor error, motor bound or defective 04/30/08
Finisher guide plate motor error, guide plate position sensor defective 04/30/08
Finisher guide plate motor error, finisher main BD defective 04/30/08
Finisher guide plate motor error, harness and connections 04/30/08
Finisher tray 1 shift motor error, motor bound or defective 04/30/08
Tray 1 shift motor error, shift tray HP sensor defective 04/30/08
Finisher tray 1 shift motor error, Main BD defective 04/30/08
Finisher corner stapler motor error, Stapler defective 04/30/08
Finisher corner stapler motor error, Finisher main BD defective 04/30/08
Finisher corner stapler motor error, check harness and connections 04/30/08
Finisher stapler movement motor error, Motor bound or defective 04/30/08
Finisher stapler movement motor error, HP sensor defective 04/30/08
Finisher stapler movement motor error, harness and connections 04/30/08
Booklet finisher stack feed motor error, motor bound or defective 04/30/08
BF stack feed motor error, Stack feed HP sensor defective 04/30/08
BF stack feed motor error, check harness and connections 04/30/08
Punch motor error, motor bound or defective 04/30/08
Punch motor error, check harness and connections 04/30/08
Punch motor error, punch HP sensor defective 04/30/08
Punch motor error, finisher main board defective 04/30/08
Finisher folder plate motor error, motor bound or defective 04/30/08
Finisher folder plate motor error, HP sensor defective 04/30/08
Finisher folder plate motor error, check harness and connections 04/30/08
Punch movement motor error, motor bound or defective 04/30/08
Punch movement motor error, check harness and connections 04/30/08
Paper position sensor slide motor error, motor bound or defective 04/30/08
Check harness and connections 04/30/08
Shift motor error, Shift motor bound or defective 04/30/08
Solution Text Updated
Shift motor error, Shift motor HP sensor defective 04/30/08
Bridge unit error, check harness and connections 04/30/08
Finisher error, Mach see's bridge but no finisher, check connections 04/30/08
Front jogger HP error, HP sensor defective 04/30/08
Front jogger HP error, Front jogger motor defective 04/30/08
Front jogger HP error, movement bound 04/30/08
Front jogger HP error, check harness and connections 04/30/08
Front jogger HP error, power on / off 04/30/08
Watch dog error, controller defective 04/30/08
Watch dog error, reload firmware 04/30/08
JC-16 - replace exit sensor and check harness in interchange unit. 04/30/08
Overtoning due to poor drum ground - replace OPC drum holder # B2131142 04/30/08
dead machine - try w/o HDD, if OK, replace Hard drive 04/30/08
Polygon motor error: Polygon motor harness loose, disconnected or defective 04/30/08
Scanner HP sensor Error 1: Scanner motor defective 04/30/08
Scanner HP sensor Error 1: Scanner motor drive board defective 04/30/08
Scanner HP sensor Error 1: Scanner HP sensor defective 04/30/08
Scanner HP sensor Error 1: Harness between SBCU & scanner motor loose, disconnected, damaged 04/30/08

Scanner HP sensor Error 1: Harness between SBCU & HP sensor loose, disconnected or damaged 04/30/08
Scanner HP sensor Error 1: SBCU defective 04/30/08
Scanner HP sensor Error 1: Scanner wire, timing belt, pulley or carriage defective 04/30/08
Scanner HP sensor Error 2: Scanner motor defective 04/30/08
Scanner HP sensor Error 2: Scanner motor drive board defective 04/30/08
Scanner HP sensor Error 2: Scanner HP sensor defective 04/30/08
Scanner HP sensor Error 2: Harness between SBCU and HP sensor loose 04/30/08
Scanner HP sensor Error 2: Harness between SBCU and scanner motor loose, disconnected or damaged 04/30/08

Scanner HP sensor Error 2: SBCU defective 04/30/08


Scanner HP sensor Error 2: Scanner wire, timing belt, pulley or carriage defective 04/30/08
Charge roller error: Charge high voltage supply board defective 04/30/08
Charge roller error: PCU connection loose, disconnected or damaged 04/30/08
Polygon motor error: Polygon motor defective 04/30/08
Polygon motor error: Polygon motor driver defective 04/30/08
Polygon motor error: SBCU board defective 04/30/08
Solution Text Updated
Laser synchronization error: Poor connection between laser sync detector board and SBCU 04/30/08
Laser synchronization error: Laser sync detector board out of position 04/30/08
Laser synchronization error: Laser sync detector board defective 04/30/08
Laser synchronization error: SBCU defective 04/30/08
Laser synchronization error: LD unit defective 04/30/08
LD drive current over error: LD unit defective 04/30/08
LD drive current over error: Poor connection between the LD unit and SBCU 04/30/08
LD drive current over error: SBCU defective 04/30/08
ID sensor calibration Error 1: ID sensor defective or dirty 04/30/08
ID sensor calibration Error 1: ID sensor harness disconnected or connector damaged 04/30/08
ID sensor calibration Error 1: SBCU defective 04/30/08
ID sensor calibration Error 1: Scanning system or image creation system malfunction 04/30/08
ID sensor calibration Error 1: High voltage power supply defective 04/30/08
ID sensor calibration error 2: ID sensor dirty or defective 04/30/08
ID sensor calibration error 2: ID sensor harness disconnected or connector damaged 04/30/08
ID sensor calibration error 2: SBCU defective 04/30/08
ID sensor calibration error 2: High voltage power supply defective 04/30/08
ID sensor calibration error 3: ID sensor dirty or defective 04/30/08
ID sensor calibration error 3: ID sensor harness disconnected or connector damaged 04/30/08
ID sensor calibration error 3: SBCU defective 04/30/08
ID sensor calibration error 3: High voltage power supply defective 04/30/08
ID sensor adjustment error 1: ID sensor dirty or defective 04/30/08
ID sensor adjustment error 1: ID sensor harness disconnected or connector damaged 04/30/08
ID sensor adjustment error 1: SBCU defective 04/30/08
ID sensor adjustment error 1: High voltage power supply defective 04/30/08
ID sensor adjustment error 1: Scanning system or image creation system malfunction 04/30/08
color missing - replace developer clutch for missing color 04/30/08
V-synch error: defective LSU interlock switch 04/30/08

GAVD comm error - check connections between IPU and LD unit 05/01/08
GAVD comm error - replace IPU 05/01/08
GAVD comm error - replace LD controller board 05/01/08
DF original stopper HP error - replace pick-up motor 05/01/08
DF original stopper HP error - replace HP sensor 05/01/08
Solution Text Updated
DF original stopper HP error - replace the DF drive board 05/01/08
DF original stopper HP error - clean sensor, check connections 05/01/08
DF Pick-up roller HP error - replace the pick-up motor 05/01/08
DF Pick-up roller HP error - replace the pick-up roller HP sensor 05/01/08
DF Pick-up roller HP error - replace DF main board 05/01/08
DF Pick-up roller HP error - clean sensor / check connections 05/01/08
Booklet finisher jogger mtr error - check connections to motor 05/01/08
Booklet finisher jogger mtr error - replace jogger motor 05/01/08
Booklet finisher jogger mtr error - check for binds on motor 05/01/08
Booklet finisher stack feed out mtr error - replace motor 05/01/08
Booklet finisher stack feed out mtr error - check for binding of motor 05/01/08
Booklet finisher stack feed out mtr error - check connections 05/01/08
Finisher exit guide mtr error - check connections to motor 05/01/08
Finisher exit guide mtr error - check for binding of motor 05/01/08
Finisher exit guide mtr error - replace motor 05/01/08
Finisher exit guide mtr error - check guide plate position sensor 05/01/08
Finisher Tray 1 shift mtr error - check connections 05/01/08
Finisher Tray 1 shift mtr error - check tray mechanical movement 05/01/08
Finisher Tray 1 shift mtr error - replace shift tray motor 05/01/08
Finisher Tray 1 shift mtr error - replace shift tray HP sensor 05/01/08
Finisher Tray 1 shift mtr error - replace finisher main board 05/01/08
Finisher corner staple mtr error - check for staple jam 05/01/08
Finisher corner staple mtr error - check staple unit HP sensor 05/01/08
Finisher corner staple mtr error - replace stapler motor 05/01/08
Finisher corner staple mtr error - replace finisher main board 05/01/08
Finisher corner stapler rotation mtr error - replace stapler rotation HP sensor 05/01/08
Finisher corner stapler rotation mtr error - check for binding of stapler rotation motor 05/01/08
Finisher corner stapler rotation mtr error - check connections to motor 05/01/08
Finisher stapler movement mtr error - check for motor overload 05/01/08
Finisher stapler movement mtr error - check connections to motor 05/01/08
Finisher stapler movement mtr error - replace stapler movement motor 05/01/08
Finisher stapler movement mtr error - replace stapler home position sensor 05/01/08
Booklet stapler FRONT motor error - check for motor overload 05/01/08
Booklet stapler FRONT motor error - replace front motor 05/01/08
Solution Text Updated
Booklet stapler FRONT motor error - check connections to front motor 05/01/08
SC471 Transfer Belt HP error - ram clear fixed problem 05/05/08
E2E1 CP drive 2 error - replace controller and low voltage power supply 05/05/08
Used toner overflow, SP 99 Cram. 05/06/08
machine locking up: ipu defective 05/06/08

Stamp Firmware Version 1.00 down load to PCMCIA card, insert in slot and boot machine. 05/06/08
Communication error BCU Finisher, Harness from stapler head unit pinched 05/06/08
Finisher not recognized- tech to check if cn 113 pins 5,6,7,8 have 24V if not replace PSU 05/06/08

noise from fuser-replace main one-way drive gear for fuser. 05/06/08
Enable divide and send feature 05/06/08
E-7000 driver not supported with GBC 05/06/08
OS flash rom data defective see TSB 91R boot sd card 05/06/08
customer had to put relay patch on 2007 server 05/06/08
Scrub slit glass vigorously(3 times with alcohol and water ), foreign matter blocking laser 05/06/08
Clear Modes, 1993, Clear/Stop 5 times to open Self-Diagnostic Menu 05/06/08
HDD initialization error - format with SP 5-832 or replace HDDs 05/06/08
Fatal error - replace NVRAM 05/06/08
CPU diagnostic error - replace controller board 05/06/08
CPU diagnostic error - see TSB B222/224-005 and replace controller with B2245741 05/06/08
CPU diagnostic error - try w/o finisher, if OK replace finisher main bd. 05/06/08
(-001) Log data error 1 - formatt HDD with SP 5-832-004 (job log only) 05/06/08
(-002) Log data error 2 - encryption module not installed 05/06/08
Fatal error - only seeing one of the 512k memory dimms 05/06/08
HDD access error - format or replace HDD as a set 05/06/08
HDD mail txfer error - format HDD with SP 5-832-08 05/06/08
Finisher tray lift error - check shift tray for binds or movement blockage 05/06/08
Finisher tray lift error - replace shift tray lift motor 05/06/08
Stack sponge roller error - check connections to sponge roller motor 05/06/08
Stack sponge roller error - replace sponge roller motor 05/06/08
Finisher punch motor error - check/replace punch home position sensor 05/06/08
Finisher punch motor error - check punch motor connections 05/06/08
Finisher punch motor error - punch motor overloaded/jammed 05/06/08
Finisher folder plate error - check/replace folder plate HP Sensor 05/06/08
Solution Text Updated
Finisher folder plate error - check connections to folder plate motor 05/06/08
Finisher folder plate error - check for binds or blockage in the folder plate mechanism 05/06/08
Finisher folder plate error - replace folder plate motor 05/06/08
Punch movement motor error - check connections to punch motor 05/06/08
Punch movement motor error - check for binds/blockage of punch motor 05/06/08
Punch movement motor error - replace punch unit motor 05/06/08
Paper position sensor slide motor error - check connections to slide motor 05/06/08
Paper position sensor slide motor error - check/replace slide home position sensor 05/06/08
Paper position sensor slide motor error - replace slide motor 05/06/08
Booklet Fin lower retraction motor error - check motor connections 05/06/08
Booklet Fin lower retraction motor error - replace retraction motor 05/06/08
Booklet Fin lower retraction motor error - check/clean/replace lower clamp home position sensor 05/06/08

Stack junction gate motor error - check motor connections 05/06/08


Stack junction gate motor error - check/clean/replace junction gate HP sensor 05/06/08
Stack junction gate motor error - replace junction gate motor 05/06/08
Bridge unit not recognized - check bridge unit connection to main frame 05/06/08
Finisher not recognized - check connections between finisher and copier 05/06/08
Watch dog error - check connections to controller 05/06/08
Watch dog error - replace controller 05/06/08
Fatal error - try reloading firmware 05/06/08
Fatal error - replace Memory dimm 05/06/08
Fatal error - try removing hard drive 05/06/08
CPU diagnostic error - reload firmware 05/06/08
CPU diagnostic error - defective/dirty RAM dimm 05/06/08
ASIC self-diagnostic error - replace controller 05/06/08
ASIC self-diagnostic error - reload firmware 05/06/08
ASIC self-diagnostic error - try w/o RAM dimm 05/06/08
HDD self diag error - check connections to HDD 05/06/08
HDD self diag error - replace HDD as a set 05/06/08
HDD self diag error - replace controller 05/06/08
HDD self diag error - try and format HDD, if it fails, replace HDD 05/06/08
NVRAM self diag error - reseat controller NVRAM 05/06/08
NVRAM self diag error - replace NVRAM 05/06/08
Solution Text Updated
NVRAM self diag error - replace controller 05/06/08
optional NVRAM self diag error - see page 4-81 05/06/08
SDRAM DIMM self diag error - dirty/loose DIMM connection 05/06/08
SDRAM DIMM self diag error - replace SDRAM DIMM 05/06/08
SDRAM DIMM self diag error - replace controller 05/06/08
ROM self diag error - replace ROM DIMM 05/06/08
ROM self diag error - replace controller 05/06/08
RAM self diag error - non specified RAM DIMM installed 05/06/08
RAM self diag error - replace RAM DIMM 05/06/08
RAM self diag error - replace controller board 05/06/08
Firewire interface error - reseat connections 05/06/08
Firewire interface error - replace IEEE 1393 card 05/06/08
Firewire interface error - replace controller 05/06/08
Wireless LAN not detected - reseat connections 05/06/08
Wireless LAN not detected - replace wireless card 05/06/08
Wireless or Bluetooth not detected - clean connection and reseat card 05/06/08
Wireless or Bluetooth not detected - replace wireless/bluetooth card 05/06/08
Wireless LAN/Bluetooth card error - clean and reseat card connection 05/06/08
Wireless LAN/Bluetooth card error - replace card 05/06/08
Wireless LAN/Bluetooth card error - clean and reseat card connection 05/06/08
Wireless LAN/Bluetooth card error - replace card 05/06/08
USB interface error - clean and reseat USB connection 05/06/08
USB interface error - replace the USB board 05/06/08
HDD reboot error- check HDD connections 05/06/08
HDD reboot error- replace HDD as a set 05/06/08
HDD reboot error- replace controller 05/06/08
HDD reboot error- format or replace HDD 05/06/08
HDD reboot error- replace controller 05/06/08
HDD error - format or replace HDD 05/06/08
HDD access error - replace controller 05/06/08
SD card authentication error - SD card data is corrupt 05/06/08
SD card authentication error - correct license not found on SD card 05/06/08
SD card error - card not seated in slot correctly, reseat 05/06/08
SD card access error - -13 to -3 = File system error, format the SD card on your PC 05/06/08
Solution Text Updated
SD card access error - other number = device error, turn MSW off/on 05/06/08
SD card access error - replace the SD card 05/06/08
SD card access error - replace the controller 05/06/08
Address book error - initialize address book with SP 5-846-050 05/06/08
Address book error - initialize user info with SP 5-832-006 05/06/08
Address book error - replace HDD as a set 05/06/08
HDD mail txfer error - replace HDD as a set 05/06/08
DOS HDD delete all error - DOS SD card not installed 05/06/08
DOS HDD delete all error - replace HDD as a set 05/06/08
DOS logical HDD format error - turn MSW off/on and retry 05/06/08
DOS logical HDD format error - DOS card not installed correctly 05/06/08
(-003) Log data error 3 - formatt HDD with SP 5-832-004 (job log only) 05/06/08
(-004) Log data error 4 - formatt HDD with SP 5-832-004 (job log only) 05/06/08
(-005) Log data error 5 - NVRAM or HDD from another machine, install correct part 05/06/08
(-005) Log data error 5 - formatt HDD with SP 5-832-004 05/06/08
(-099) Log data error 99 - unknown cause 05/06/08
File format converter error - replace file format converter 05/06/08
Electrical counter error - reseat or replace controller NVRAM 05/06/08
Electrical counter error - replace controller board 05/06/08
External controller error, see external controller instructions 05/06/08
External controller error, see external controller instructions 05/06/08
External controller error, see external controller instructions 05/06/08
External controller error, see external controller instructions 05/06/08
External controller error, see external controller instructions 05/06/08
EFI error - check connections to EFI controller 05/06/08
EFI error - EFI controller was rebooted 05/06/08
EFI error - no power to EFI controller 05/06/08
Printer application error - reload firmware 05/06/08
Printer application error - insufficient memory 05/06/08
Printer font error - check the SD card has the correct data and is not locked 05/06/08
Netfile function error - formatt or replace the HDD as a set 05/06/08
software performance error - reload firmware 05/06/08
software continuity error - reflash firmware 05/06/08
undefined software error - reflash firmware 05/06/08
Solution Text Updated
too many op panel application screen opened - no action required, does not interfere with machine 05/06/08
operation
Controller board mismatch - install correct controller board 05/06/08
application start error - loose/dirty connection of RAM DIMM 05/06/08
application start error - reflash system firmware 05/06/08
application start error - replace controller board 05/06/08
Press Clear modes - 1-9-9-3 - Clear stop 5 times then enter 05/06/08
Max CV (color ratio: 30%) 20k prints 05/06/08
replace finsher stapler fences per TSB SR830-2 05/06/08
Reseat memory Dimms on controller 05/06/08
Polygon mirror motor error, IPU defective 05/06/08
tray 1 not set to letter-set sp5959-001 set to 1 for letter size 05/06/08
BULLETIN NUMBER: B064/B065/B140/B141 - # 106 05/06/08
Fusing warm up error, Install the new style thermostats per tsb 106 05/06/08
Replace laser. 05/06/08
Fusing lamp overheat error: PSU defective 05/06/08
Remove master material from master platen roller 05/06/08
Update all firmware 05/06/08
ID sensor error: ID sensor dirty or defective 05/06/08
ID sensor error: ID sensor harness disconnected or connector damaged 05/06/08
ID sensor error: SBCU board defective 05/06/08
ID sensor error: High voltage power supply defective 05/06/08
ID sensor error: Scanning system or image creation system malfunction 05/06/08
TD sensor error: TD sensor defective 05/06/08
TD sensor error: TD sensor connector damaged 05/06/08
TD sensor error: TD sensor abnormal 05/06/08
TD sensor error: Poor connection on the PCU 05/06/08
Development bias leak: Poor connection at the PCU bias terminal 05/06/08
Development bias leak: High voltage supply defective 05/06/08
TD sensor initial setting error: PCU toner seal was not removed 05/06/08
TD sensor initial setting error: ID sensor defective 05/06/08
TD sensor initial setting error: TD sensor defective 05/06/08
TD sensor initial setting error: Drum does not turn 05/06/08
TD sensor initial setting error: Development roller does not turn 05/06/08
Solution Text Updated
PCU error (South Korea only): Install correct PCU type 05/06/08
Illegal toner bottle (South Korea only): Install correct toner bottle 05/06/08
door open message: replace FU6 on power supply 05/06/08

Door/ Problem Chimes: Alarm Vol. User Tool/Fax Feat./Setup/ Monitor Vol. scroll to Alarm Vol. 05/06/08
Check harness and connections 05/07/08
Sp 7201 gives total number of scaned originals 05/07/08
[image density - light] - replace development motor or coupling gear on hopper. 05/07/08
adjust pressure springs on transfer roller - not in correct position refer to pg 3-67 SM 05/07/08
Address book error - Execute SP 5832-008 & reboot copier. 05/07/08
Net File error - Replaced NIC card 05/07/08
Net File error - execute sp 5832-11 & reboot copier 05/07/08
Software error - replace HDD 05/07/08
Software error - reload firmware 05/07/08
Software error - only from bypass when tray runs out of paper. update mainframe and finisher firmwares 05/07/08

Software error - replace IOB 05/07/08


Address book error - Execute SP 5846-50 Initialize Directory Info 05/07/08
Address book error - Reset User Iinformation SP 5832-006 05/07/08
Address book error - Replace HDD 05/07/08
Software error - reformat SD card 05/07/08
Net File error - for recovery procedure refer to SM page 4-72 05/07/08
Net File error - Replace HDDs 05/07/08
Software error - reload system and engine firmware 05/07/08
Software error - replace System SD card 05/07/08
Software error - Reload machine firmware 05/07/08
Software error - Replace NVram 05/07/08
Cannot select Application - replace printer scanner sd card 05/07/08
Application cannot start - replace optional memory 05/07/08
Wireles Lan Card error - reconnect wireless lan card 05/07/08
chads were stacked in channel up top where punch unit slides in and knocks off chads on belt 05/07/08
SP 6904 to 1 and reboot copier for enabling punch with Z fold 05/07/08
Vertical trans sensor 1 does not turn off - pinched wire to the vertical transport sensor 05/07/08
No feed from tray 1 - check paper in tray 05/07/08
No feed from tray 1 - replace paper feed tire 05/07/08
Solution Text Updated
No feed from tray 2 - check paper in tray 05/07/08
No feed from tray 2 - replace paper feed tire 05/07/08
No paper feed from LCT (tray 3) - check paper installation in tray 05/07/08
No paper feed from LCT (tray 3) - replace paper feed tire 05/07/08
No paper feed from Tray 4 - check paper installation in tray 05/07/08
No paper feed from Tray 4 - replace paper feed tire 05/07/08
No paper feed from bypass tray - check paper on tray is within specs 05/07/08
No paper feed from bypass tray - replace bypass feed roller 05/07/08
Duplex unit jam - check paper path from duplex to reg sensor 05/07/08
Vertical Transport 1 - check paper feed from tray 1 05/07/08
Vertical transport 1 - check sensor with SP 5-803-60, clean or replace as needed 05/07/08
Vertical Transort 2 - check paper feed from tray 2 05/07/08
Vertical Transport 2 - check with SP 5-803-61, clean or replace as needed 05/07/08
Bank Transport 1 - Vertical transport sensor 1 does not detect paper from LCT, check paper feed 05/07/08
Registration sensor does not detect paper - check with SP 5-803-59, clean or replace as needed 05/07/08
Registration sensor does not detect paper - check paper path for blockage 05/07/08
Fusing entrance sensor does not detect paper - check with SP 5-803-64, clean or replace as needed 05/07/08

Fusing entrance sensor does not detect paper - check paper path before fuser 05/07/08
Fusing exit sensor does not detect paper - check with SP 5-803-65, clean or replace as needed 05/07/08
Paper exist sensor does not detect paper - check with SP 5-803-66, clean or replace as needed 05/07/08
Bridge unit exit sensor does not see paper - check with SP 5-803-72, clean or replace as needed 05/07/08
Bridge unit exit sensor does not see paper - check entrance junction gate operation 05/07/08
Bridge unit relay sensor doe not see paper - check with SP 5-803-73, clean or replace sensor as needed 05/07/08

Bridge unit relay sensor does not see paper - check bridge unit for obstructions 05/07/08
Junction gate sensor does not see paper - check with SP 5-803-68, clean or replace sensor as needed 05/07/08

Duplex exit sensor does not see paper - check with SP 5-803-79, clean or replace sensor as needed 05/07/08

Duplex exit sensor does not see paper - check duplex unit for obstructions 05/07/08
Duplex entrance sensor does not see paper - check with SP 5-803-78, clean or replace sensor as needed 05/07/08

Duplex entrance sensor does not see paper - check interchange unit shift gate operation 05/07/08
Duplex entrance sensor does not see paper on 2nd pass - check with SP 5-803-78, clean or replace sensor 05/07/08
as needed
Solution Text Updated
Duplex entrance sensor does not see paper on 2nd pass - check for obstructions in duplex unit 05/07/08
1 bin tray exit sensor does not see paper - check with SP 5-803-83, clean or replace sensor as needed 05/07/08

Vertical trans sensor 1 does not turn off - check sensor with SP 5-803-60, clean or replace sensor as 05/07/08
needed
Vertical trans sensor 2 does not turn off - check with SP 5-803-61, clean or replace sensor as needed 05/07/08

Registration sensor does not turn off - check with SP 5-803-59, clean or replace as needed 05/07/08
Registration sensor does not turn off - check paper path for obstructions 05/07/08
Paper exist sensor does not turn off - check with SP 5-803-66, clean or replace sensor as needed 05/07/08
Bridge unit exit sensor does not turn off - check with SP 5-803-72, clean or replace as needed 05/07/08
Bridge unit exit sensor does not turn off - check for obstructions in paper path 05/07/08
Bridge unit relay sensor does not turn off - check with SP 5-803-73, clean or replace sensor as needed 05/07/08

Bridge unit relay sensor does not turn off - check for obstructions in paper path 05/07/08
Junction gate sensor does not turn off - check with SP 5-803-68, clean or replace sensor as needed 05/07/08

Junction gate sensor does not turn off - check for obstructions in paper path 05/07/08
Duplex exit sensor does not turn off - check with SP 5-803-79, clean or replace sensor as needed 05/07/08

Duplex entrance sensor does not turn off - check with SP 5-803-78, clean or replace sensor as needed 05/07/08

Duplex entrance sensor does not turn off after 2nd pass - check sensor with SP 5-803-78, clean or replace 05/07/08
as needed
1 bin tray exit sensor does not turn off - check with SP 5-803-83, clean or replace as needed 05/07/08
B408 entrance sensor not activated - check with SP 6-139-1, clean or replace as needed 05/07/08
B408 entrance sensor not activated - check for delay coming thru bridge unit 05/07/08
B408 shift tray exit sensor not activated - check with SP 6-139-2, clean or replace sensor as needed 05/07/08

B408 shift tray exit sensor not activated - check finisher paper path for obstructions 05/07/08
B408 stapler tray entrance sensor not activated - check with SP 6-139-3, clean or replace as needed 05/07/08

B408 stapler tray entrance sensor not activated - check paper path for obstructions 05/07/08
B408 stapler tray entrance sensor not activated - check for excess paper curl 05/07/08
Fatal error, Controller defective 05/07/08
Fatal error, Firmware defective 05/07/08
Fatal error, Defective RAM 05/07/08
Solution Text Updated
ASIC self diognostic error, Contoller defective 05/07/08
ASIC self diognostic error, Firmware defective 05/07/08
ASIC self diognostic error, Defective RAM 05/07/08
HDD self diognostic error, Controller defective 05/07/08
HDD self diognostic error, HDD defective 05/07/08
HDD self diognostic error, Check harness and connections 05/07/08
NIB self diognostic error, contoller defective 05/07/08
NVRAM self diognostic error, Contoller defective 05/07/08
NVRAM self diognostic error, NVRAM defective 05/07/08
RTC, Self diognostic error, NVRAM on optional RTC defective 05/07/08
SDRAM DIMM error, RAM defective 05/07/08
SDRAM DIMM error, Controller defective 05/07/08
ROM self diognostic error, ROM DIMM defective 05/07/08
ROM self diognostic error, Controller defective 05/07/08
Optional RAM error, Optional RAM DIMM defective 05/07/08
Optional RAM error, Controller defective 05/07/08
IEEE 1394 interface error, interface board defective 05/07/08
IEEE 1394 interface error, Controller defective 05/07/08
Wireless LAN not detected, Check connection 05/07/08
Wireless LAN not detected, Wireless LAN board defective 05/07/08
Wireless LAN/Bluetooth card not detected, loose connection 05/07/08
Wireless LAN/Bluetooth card not detected, Wireless LAN/Bluetooth card defective 05/07/08
Wireless LAN/Bluetooth card error, card defective 05/07/08
Wireless LAN/Bluetooth card error, check connection 05/07/08
USB interface error, USB board defective 05/07/08
USB interface error, check connections 05/07/08
HDD install error, Reformat HDD 05/07/08
HDD install error, HDD defective 05/07/08
HDD reboot error, Check connections 05/07/08
HDD reboot error, HDD defective 05/07/08
HDD reboot error, contoller defective 05/07/08
HDD read error, HDD defective 05/07/08
HDD read error, controller defective 05/07/08
HDD CRC error, HDD defective 05/07/08
Solution Text Updated
HDD access error, HDD defective 05/07/08
SD card authentication error, SD card defective 05/07/08
SD card error, reinstall SD card, power off and on 05/07/08
SD card access error, SD card defective 05/07/08
SD card access error, controller defective 05/07/08
Address book error, initialize data SP5-846-50 05/07/08
Address book error, initialize user info SP5-832-6 05/07/08
Address book error, HDD defective 05/07/08
HDD mail transfer error, initialize HDD partition SP5-832-8 05/07/08
HDD mail transfer error, HDD defective 05/07/08
HDD DOS error, install DOC unit (B735) 05/07/08
HDD DOS error, HDD defective 05/07/08
HDD DOS error, DOS data defective, 05/07/08
001, Log data error, initialize HDD SP5-832-4 05/07/08
002, Log data error, install DESS module 05/07/08
003. Log data error, initialize HDD SP5-832-4 05/07/08
003, Log data error, Disable encryption SP9-730-4, 0 is off 05/07/08
004, Log data error, initiaize HDD SP5-832=4 05/07/08
005, NVRAM or HDD from other machine, install new or original NVRAM/HDD 05/07/08
File format converter defective 05/07/08
Electronic counter error, NVRAM defective 05/07/08
Electronic counter error, Controller defective 05/07/08
External controller error, Check external controller 05/07/08
External controller error, Check external controller 05/07/08
External controller error, Check external controller 05/07/08
External controller error, Check external controller 05/07/08
External controller error, Check external controller 05/07/08
External controller error, EFI controller issue 05/07/08
Printer application error, software defective 05/07/08
Printer application error, insufficient memory 05/07/08
Printer font error, SD card defective 05/07/08
Netfile function error, HDD defective 05/07/08
Software error, Software defective 05/07/08
Software error, controller defective 05/07/08
Solution Text Updated
Software error, reload software 05/07/08
Software error, insufficient or defective memory 05/07/08
Undefined SC error, defective software 05/07/08
OP panel application screen error, To many screens open on op panel. No action required 05/07/08
Application function error, Software defective 05/07/08
Application function error, option missing for application(RAM, board...) 05/07/08
Application start error, RAM defective 05/07/08
Application start error, controller defective 05/07/08
Application start error, software defective 05/07/08
Inspect all optional memory installed - reinstall 05/07/08
B236 requires custom firmware. 05/07/08
Toner collection motor error, Vertical toner collection coil clogged 05/07/08
For tray 1, SP 5959 -1 select appropriate paper size 05/07/08
To enable email notification sp 5866 set to 1 and reboot. 05/07/08
Set the PostScript driver to use binary mode 05/07/08
Transfer roller leak error 1: High voltage supply board set incorrectly or defective 05/07/08
Transfer roller leak error 1: Transfer roller set incorrectly or damaged 05/07/08
Transfer roller leak error 1: Transfer unit set incorrectly 05/07/08
Transfer roller leak error 2: Transfer roller set incorrectly or damaged 05/07/08
Transfer roller leak error 2: High voltage supply board set incorrectly or damaged 05/07/08
Separation bias leak error: High voltage supply defective 05/07/08
Separation bias leak error: Discharge plate defective 05/07/08
Toner supply motor leak error: Toner supply motor defective 05/07/08
Main motor lock: Too much load on drive mechanism 05/07/08
Main motor lock: Main motor defective 05/07/08
1st paper tray lift motor malfunction: Paper lift sensor connection loose, disconnected or damaged 05/07/08

1st paper tray lift motor malfunction: Paper lift sensor defective 05/07/08
1st paper tray lift motor malfunction: Tray lift motor connection loose, disconnected or damaged 05/07/08

1st paper tray lift motor malfunction: Tray lift motor defective 05/07/08
1st paper tray lift motor malfunction: Obstruction causing overload on drive mechanism 05/07/08
2nd paper tray lift motor malfunction: Paper lift sensor loose, disconnected or defective 05/07/08
2nd paper tray lift motor malfunction: Paper lift sensor defective 05/07/08
Solution Text Updated
2nd paper tray lift motor malfunction: Tray lift motor connection loose, disconnected or damaged 05/07/08

2nd paper tray lift motor malfunction: Tray lift motor defective 05/07/08
2nd paper tray lift motor malfunction: Obstruction causing overload on drive mechanism 05/07/08
3rd paper tray lift motor malfunction: Paper lift sensor connection loose, disconnected or damaged 05/07/08

3rd paper tray lift motor malfunction: Paper lift sensor defective 05/07/08
3rd paper tray lift motor malfunction: Tray lift motor connection loose, disconnected or damaged 05/07/08

3rd paper tray lift motor malfunction: Tray lift motor defective 05/07/08
3rd paper tray lift motor malfunction: Obstruction causing overload on drive mechanism 05/07/08
4th paper tray lift motor malfunction: Paper lift sensor connection loose, disconnected or damaged 05/07/08

4th paper tray lift motor malfunction: Paper lift sensor defective 05/07/08
4th paper tray lift motor malfunction: Tray lift motor connection loose, disconnected or damaged 05/07/08

4th paper tray lift motor malfunction: Tray lift motor defective 05/07/08
4th paper tray lift motor malfunction: Obstruction causing overload on drive mechanism 05/07/08
Paper tray motor lock (optional PFU): Paper tray motor connection loose, disconnected or damaged 05/07/08

Paper tray motor lock (optional PFU): Paper tray motor defective 05/07/08
Paper tray motor lock (optional PFU): Obstruction causing overload on drive mechanism 05/07/08
LCT rear fence drive error: Rear fence motor connection loose, disconnected or damaged 05/07/08
LCT rear fence drive error: Rear fence motor defective 05/07/08
LCT rear fence drive error: Return position sensor connector loose, disconnected or damaged 05/07/08
LCT rear fence drive error: Return position sensor defective 05/07/08
LCT rear fence drive error: Obstruction causing overload on drive mechanism 05/07/08
LCT side fence drive error: Obstruction causing overload on drive mechanism 05/07/08
LCT side fence drive error: Side fence motor disconnected or defective 05/07/08
LCT side fence drive error: Side fence position sensor disconnected or defective 05/07/08
LCT side fence drive error: Side fence close sensor disconnected or defective 05/07/08
reform bracket for original sensor mounting bracket 05/08/08

Global scan Special SD card (Type C, Part Number B1756057) 05/08/08


Scanner automatic adjustment error: Standard white strips dirty or platen plate improperly installed 05/08/08
Solution Text Updated
Scanner automatic adjustment error: CIS LED defective 05/08/08
Scanner automatic adjustment error: CIS to PSU harness connector loose, disconnected or defective 05/08/08

Scanner automatic adjustment error: CIS to MCU harness connector loose, disconnected or defective 05/08/08

Scanner automatic adjustment error: CIS defective 05/08/08


Scanner automatic adjustment error: MCU defective 05/08/08
Download fail error - reset code with 143 CS x 3 05/08/08
@Remote SC - CC101: Continuous Jam - Check registration sensor 05/08/08
B408 lower tray exit sensor not turning on - check with SP 6-193-2 clean or replace sensor as needed 05/08/08

B408 lower tray exit sensor not turning on - check for obstructions in finisher paper path 05/08/08
B408 Exit guide plate HP sensor does not turn on or off - check with SP 6-139-11, clean or replace sensor 05/08/08
as needed
B408 Exit guide plate HP sensor does not turn on or off - check guide plate for damage or binds 05/08/08
B408 Exit guide plate HP sensor does not turn on or off - replace guide plate motor 05/08/08
B408 Lwr tray stack height sensor not turning on/off - check with SP 6-139-13, clean or replace sensor as 05/08/08
needed
B408 Lwr tray stack height sensor not turning on/off - check tray lift mechanism 05/08/08
B408 jogger HP sensor not turning on/off- check with SP 6-139-5, clean or replace sensor as needed 05/08/08

B408 jogger HP sensor not turning on/off- check for binds in joggers 05/08/08
B408 jogger HP sensor not turning on/off- replace jogger motor 05/08/08
B408 Shift Roller HP sensor does not turn on/off - check with SP 6-139-12, clean or replace sensor as 05/08/08
needed
B408 Shift Roller HP sensor does not turn on/off - check for binds in roller mechanism 05/08/08
B408 Shift Roller HP sensor does not turn on/off - check solenoid with SP 6-144-10, replace solenoid as 05/08/08
needed
B408 Stapler HP sensor does not turn on/off - check with SP 6-193-4, clean or replace sensor as needed 05/08/08

B408 Stapler HP sensor does not turn on/off - check stapler mechanism for binding 05/08/08
B408 feed out belt HP sensor does not turn on/off - check with SP 6139-6, clean or replace sensor as 05/08/08
needed
B408 Stapler HP sensor does not turn on/off - check belt tension 05/08/08
B408 Stapler HP sensor does not turn on/off - check metal clip on belt is not loose/bent/missing 05/08/08
Scanner motor error, scanner motor bound or defective 05/08/08
Scanner motor error, MCU defective 05/08/08
Solution Text Updated
Charge corona error, Reseat all harness and connections 05/08/08
SBU transmission error, replace SBU unit 05/08/08
Charge wire cleaner error, charge cleaner motor bound or defective 05/08/08
Back side of duplex copy is light, B4773933 CIS Inverter Bracket 05/08/08
Exposure lamp error, Exposure lamp defective 05/08/08
Exposure lamp error, Lamp regulator defective 05/08/08
Exposure lamp error, Dirty mirrors, lens or white plate 05/08/08
Exposure lamp error, SBU defective 05/08/08
Exposure lamp error, check harness and connectors 05/08/08
Scanner HP error, Scanner motor bound or defective 05/08/08
Scanner HP error, SDRB defective (scanner drive board) 05/08/08
Scanner HP error, BCU defective (base control unit) 05/08/08
Scanner HP error, Check harness and connections 05/08/08
Scanner HP error, Scanner motor bound or defective 05/08/08
Scanner HP error, SDRB defective 05/08/08
Scanner HP error, BCU defective 05/08/08
Scanner HP error, check harness and connections 05/08/08
Scanner HP error, Scanner motor bound or defective 05/08/08
Scanner HP error, SDRB defective 05/08/08
Scanner HP error, BCU defective 05/08/08
Scanner HP error, check harness and connections 05/08/08
Scanner HP error, Scanner motor bound or defective 05/08/08
Scanner HP error, SDRB defective 05/08/08
Scanner HP error, BCU defective 05/08/08
Scanner HP error, check harness and connections 05/08/08
SBU auto adj error, Exposure lamp defective 05/08/08
SBU auto adj error, Lamp regulator defective 05/08/08
SBU auto adj error, White plate dirty or out of position 05/08/08
SBU auto adj error, Mirrors dirty, damaged or out of position 05/08/08
SBU auto adj error, SBU defective 05/08/08
SBU auto adj error, VIB defective 05/08/08
SBU transmission error, VIB defective 05/08/08
SBU transmission error, check harness and connections 05/08/08
CIS lamp error, CIS lamp defective 05/08/08
Solution Text Updated
CIS lamp error, CIS defective 05/08/08
CIS auto adj error, CIS defective 05/08/08
CIS auto adj error, CIS white roller or exposure glass dirty 05/08/08
CIS transmission error, CIS unit defective 05/08/08
CIS transmission error, check harness and connections 05/08/08
Polygom mirror motor error, IPU defective 05/08/08
Polygon mirror motor error, polygon mirror motor defective 05/08/08
Polygon mirror motor error, IPU defective 05/08/08
Polygon mirror motor error, Polygon mirror motor defective 05/08/08
Polygon mirror motor error, Polygon mirror motor defective 05/08/08
Polygon mirror motor error, IPU defective 05/08/08
Charge corona error, Charge power pack defective 05/08/08
Charge grid leak error, Charge power pack defective 05/08/08
Charge grid leak error, Check charge unit and connections 05/08/08
Charge grid open circuit error, Charge power pack defective 05/08/08
Charge grid open circuit error, Charge unit defective 05/08/08
Charge grid open circuit error, Check harness and connections 05/08/08
Charge wire cleaner error, check harness and connections 05/08/08
Charge wire cleaner motor error, motor bound or defective 05/08/08
Charge wire cleaner motor error, check harness and connections 05/08/08
Friction pad motor lock, check mechanism for binding. 05/08/08
Access code clear - SP mode 7-810 to reset code 05/09/08
Paper weight trays: 28LB max Bypass: 44LB max 05/09/08

Finisher jogger motor error (SR820): Jogger HP sensor defective 05/09/08


Finisher jogger motor error (SR820): Jogger motor defective 05/09/08
Firewall port configuration: open UDP port 161, TCP ports 80, 21, 515 05/09/08
Exhaust fan error, replace M13. 05/09/08
Ferrite core rotation error - check for binds in ferrite core roller effecting rotation 05/09/08
SP 5-801-3 if Document server can't be accessed 05/09/08
test without HDD, if OK try to format HDD with SP5832-1 or replace HDD 05/09/08
Adjust side to side registration with SP 1-002 (copies) and SP 4011 (printing) for each tray 05/09/08
intermitent jams with no jam registered ferite core sensor loose 05/09/08
Cyan TD sensor UT error - replace PCU assy. 05/09/08
Solution Text Updated
toner transport motor error - replace 24 volt fuse on the PSU 05/09/08
Drum/dev bias error - replace paper transfer unit 05/09/08
(01) Tray 4 PFU/LCT lift error - replace lift sensor 05/09/08
(01) Tray 4 PFU/LCT lift error - replace lift motor 05/09/08
B804/805 entrance sensor stays on/off - check with SP 6-140-1, clean or replace sensor as needed 05/09/08

B804/805 entrance sensor stays on/off - check paper feed from bridge unit 05/09/08
B804/805 stapler corner or rotation HP sensor stays on/off - check with SP 6-140-16, clean or replace 05/09/08
sensor(s) as needed
B804/805 Corner or Booklet stapler does not finish within spec time - check for mechanical binds in 05/09/08
stapler operation
B804/805 Fold plate HP sensor does not turn on/off - check with SP 6-140- 36, clean or replace sensor as 05/09/08
needed
B804/805 Jogger fence HP sensor stays on/off - check with SP 6-140-13, clean or replace sensor 05/09/08
B804/805 Stack feed out belt HP sensor stays on/off - check belt metal clip actuates sensor 05/09/08
B804/805 finisher communication error - check harness and plug connection between finisher and copier 05/09/08

B804/805 Shift roller HP sensor stays on/off - check for binds in shift roller operation 05/09/08
B804/805 Exit guide plate HP sensor stay on/off - check for proper guide plate movement 05/09/08
B804/805 Stacking roller HP sensor does not turn on/off - check stacking roller operation 05/09/08
Potential sensor error, Potential sensor defective 05/09/08
Potential sensor error, OPC connection or defective 05/09/08
Potential sensor error, IOB defective 05/09/08
Potential sensor error, Developer power pack defective 05/09/08
Potential sensor error, check harness and connectors 05/09/08
Potential sensor error, Potential sensor defective 05/09/08
Potential sensor error, IOB defectve 05/09/08
Potential sensor error, OPC connection or defetcive 05/09/08
Potential sensor error, developer power pack defectve 05/09/08
Potential sensor error, check harness and connections 05/09/08
Potential sensor error, Potential sensor defective 05/09/08
Potential sensor error, IOB defective 05/09/08
Potential sensor error, OPC connection or defective 05/09/08
Potential sensor error, LD defective 05/09/08
Potential sensor error, Check harness and connectors 05/09/08
Solution Text Updated
Potential sensor error, Potential sensor defective 05/09/08
Potential sensor error, OPC connection or defective 05/09/08
Potential sensor error, IOB defective 05/09/08
Potential sensor error, Developer power pack defective 05/09/08
Potential sensor error, check harness and connections 05/09/08
Potential sensor error, potential sensor defective 05/09/08
Potential sensor error, OPC connection or defective 05/09/08
Potential sensor error, IOB defective 05/09/08
Open Port 51125 05/09/08
LCT lower limit error: Tray lift motor defective 05/09/08
LCT lower limit error: Poor connection of the tray lift motor 05/09/08
LCT lower limit error: Lower limit sensor disconnected or defective 05/09/08
LCT lower limit error: Obstruction causing overload on drive mechanism 05/09/08
Paper tray error: Defective motor 05/09/08
Paper tray error: Defective sensor 05/09/08
Paper tray error: Obstruction causing overload on drive mechanism 05/09/08
Fusing thermistor open: Thermistor out of position (Reset Code) 05/09/08
Fusing thermistor open: Thermistor disconnected or defective (Reset Code) 05/09/08
Fusing thermistor open: AC power not within rated range (Reset Code) 05/09/08
Fusing temperature warm-up error: Thermistor defective or out of position (Reset Code) 05/09/08
Fusing temperature warm-up error: Fusing lamp disconnected (Reset Code) 05/09/08
Fusing temperature warm-up error: Thermostat open (Reset Code) 05/09/08
Fusing overheat error 1: TRIAC shorted, replace PSU (Reset Code) 05/09/08
Fusing overheat error 1: SBCU board defective (Reset Code) 05/09/08
Fusing overheat error 1: Thermistor defective (Reset Code) 05/09/08
Fusing overheat error 2: TRIAC shorted, replace PSU (Reset Code) 05/09/08
Fusing overheat error 2: SBCU board defective (Reset Code) 05/09/08
Fusing overheat error 2: Thermistor defective (Reset Code) 05/09/08
Fusing overheat error 2: AC power unstable (Reset Code) 05/09/08
Fusing overheat error 3: Hot roller thermistor out of position (Reset Code) 05/09/08
Unstable fusing temperature: Thermistor disconnected or defective (Reset Code) 05/09/08
Unstable fusing temperature: Fusing unit installed incorrectly (Reset Code) 05/09/08
Fusing unit set error: Poor fusing unit connection (Reset Code) 05/09/08
Fusing unit set error: Fusing unit not installed (Reset Code) 05/09/08
Solution Text Updated
Zero cross waveform signal error: Electrical noise on AC power line 05/09/08
Exhaust fan motor error: Poor connection of the exhaust fan motor 05/09/08
Exhaust fan motor error: Too much load on motor drive 05/09/08
Copy data security unit error: Incorrect Copy data security unit installed, should be type "D" 05/09/08
-1, SBU connection error: Harness connection at IPU, BCU, SBU loose, broken or defective 05/09/08

-1, SBU connection error: Replace SBU 05/09/08

Low fusing temp error: Reset by setting plotter switch 01, bit 0 to 1 and turn power off and on 05/09/08
Fusing error: Set plotter switch 01 bit 0 to 1 and turn power off and on 05/09/08
1st paper feed unit jam - replace Timing pulley to drive Tray 1 was cracked 05/12/08
Reset key operator code with SP 7-810 05/12/08
To set SMTP server name - enter SP 5852-001 - input information then reboot copier 05/12/08
To set the Titles in the address book - select sp 5850-2 and select title 05/12/08
Replace the Fusing Web Motor 05/12/08
Paper Size Mismatch error - RPCS driver paper size must be programed in the driver 05/12/08
Copy Face up printing - all drivers cannot be setup for copy face up printing 05/12/08
Self diagnostic error NVRAM: replace NVRAM on controller 05/12/08
AutoCad Versions 2000 - 2008 are supported. 05/12/08
ID sensor error black - replace development bias power pack 05/12/08
ID sensor error black - potential sensor, laser diode, ID sensor, refer to process control error codes in FSM 05/12/08

ID sensor error black - check CN301 on BICU board 05/12/08


ID sensor error Black - reseat ITB assembly postion 05/12/08
ID sensor error K - Check pressure spring and bearing on transfer unit section37 #8&10 of parts man 05/12/08

ID sensor fail Y - TD sensor defective in yellow developer unit 05/12/08


ID sensor fail Y - Potential sensor defective 05/12/08
ID sensor fail Y - LD unit defective 05/12/08
ID sensor fail Y - ITB unit dirty or loose connections 05/12/08
ID sensor fail Y - Transfer power pack defective 05/12/08
ID sensor fail Y - ID sensor defective 05/12/08
ID sensor fail Y - PTR roller drive gear pin is missing - causes poor color registration 05/12/08
ID sensor error K - Replace Toner Supply Pump 05/12/08
HDD mail send data error - reformat HDD with 5832- 6 05/12/08
Solution Text Updated
HDD mail send data error - reformat HDD all 05/12/08
@Remote wont connect - Check sp 5886 is On- this will permit remote firmware 05/12/08
To disable hdd functions set sp 5871 to 0 and reboot copier 05/12/08
drum thermistor disconnected 05/12/08
Login as Supervisor to change Login users password 05/12/08
Replaced power supply unit 05/12/08
Tandem tray paper height sensors out of position 05/12/08
Interchange unit exit sensor harness shorted to ground 05/12/08
Reload firmware 05/12/08
Tank full level error: Tank full sensor defective 05/12/08
Program paper size on RPCS driver in accessories tab 05/12/08
Displays CSS cable error - no @Remote installed - Disable CSS with SP 5816 - 1 05/12/08
Scanner Time is different - Set correct time with SP 5302 05/12/08
Medaka - Add Cleaning Drive Kit - PN B2349700 05/12/08
Drum Cleaning unit set error - Replace Cleaning Inner Back Assembly - a cushion was added - B2343624 05/12/08

Cover interposer fed papers punch holes different than from trays - Refer to TSB B234 - 20 05/12/08
Tray 1 lift error, Replace Front bank harness ( B247 5701 ) 05/12/08
Disable auto reset - SP 5875-002 change to 0 and reboot copier 05/12/08
Copying displayed if using ZFold and Cover interposer options - paper jams at entrance of ZFold - replace 05/12/08
ZFold Main PCB
IPDS install - Use Install method - Appendix B 05/12/08
Potential sensor error, Developer power pack defective 05/12/08
Potential sensor error, check harness and connectors 05/12/08
Potential sensor error, Potential sensor or harness defective 05/12/08
Potential sensor error, IOB defective 05/12/08
Potential sensor error, Charge power pack defective 05/12/08
Potential sensor error, Developer power pack defective 05/12/08
Potential sensor error, OPC connection or defective 05/12/08
TD sensor output error, TD sensor defective 05/12/08
TD sensor output error, Check TD sensor harness and connections 05/12/08
TD sensor out put error, IOB defective 05/12/08
TD sensor output error, Toner bottle motor defective 05/12/08
TD sensor adjustment error, TD sensor defective 05/12/08
TD sensor adjustment error, Check TD sensor harness and connections 05/12/08
Solution Text Updated
TD sensor adjustment error, IOB defective 05/12/08
TD sensor adjustment error, Toner bottle motor defective 05/12/08
TD sensor adjustment error, TD sensor defective 05/12/08
TD sensor adjustment error, Check TD sensor harness and connections 05/12/08
TD sensor adjustment error, IOB defective 05/12/08
Development output abnormal, Developer bias connections 05/12/08
Development output abnormal, Developer power pack defective 05/12/08
ID sensor error, ID sensor defective 05/12/08
ID sensor error, Check ID sensor harness and connections 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge power pack defective 05/12/08
ID sensor error, ID sensor defective 05/12/08
ID sensor error, Check ID sensor harness and connections 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge power pack defective 05/12/08
ID sensor error, ID sensor defective 05/12/08
ID sensor error, Check ID sensor harness and connections 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge power pack defective 05/12/08
ID sensor error, ID sensor defective 05/12/08
ID sensor error, Check ID sensor harness and connections 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge power pack defective 05/12/08
ID sensor error, ID sensor defective 05/12/08
ID sensor error, Check ID sensor harness and connectors 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge power pack defective 05/12/08
ID sensor error, Potential sensor defective 05/12/08
ID sensor error, Check potential sensor harness and connections 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge corona power pack defective 05/12/08
ID sensor error, OPC connection defective 05/12/08
Transfer output error, Transfer power pack defective 05/12/08
Transfer output error, Check transfer harness and connections 05/12/08
Solution Text Updated
Transfer output error, Transfer power pack defective 05/12/08
Transfer output error, Check transfer harness and connections 05/12/08
Quenching lamp error, Quenching lamp defective 05/12/08
Quenching lamp error, Check quenching lamp harness and connections 05/12/08
Main Motor lock, Main motor bound or defective 05/12/08
Main Motor lock, CNB board defective 05/12/08
Developer motor lock, Developer motor bound or defective 05/12/08
Developer motor lock, CNB Board defective 05/12/08
Developer motor lock, toner supply unit coil bound 05/12/08
Toner collection bottle error, Toner collection bottle not set 05/12/08
Toner collection bottle error, Bottle set switch defective 05/12/08
Tray 1 lift error, Tray lift motor defective 05/12/08
Tray 1 lift error, Pick up solenoid bound or defective 05/12/08
Tray 1 lift error, Tray overloaded with paper 05/12/08
Tray 2 lift error, Tray 2 lift motor bound or defective 05/12/08
Tray 2 lift error, Pick up solenoid bound or defective 05/12/08
Tray 2 lift error, Paper tray overloaded 05/12/08
Tray 3 lift error, Tray 3 lift motor bound or defective 05/12/08
Tray 3 lift error, Pick up solenoid bound or defective 05/12/08
Tray 3 lift error, Paper tray overloaded 05/12/08
Tray 4 lift error, Tray 4 lift motor bound or defective 05/12/08
Tray 4 lift error, pick up solenoid bound or defective 05/12/08
Tray 4 lift error, paper tray overloaded 05/12/08
LCT feed motor error, Feed motor bound or defective 05/12/08
LCT feed motor error, Check harness and connections 05/12/08
LCT tray error, Tray lift motor bound or defective 05/12/08
LCT tray error, lift sensor defective 05/12/08
LCT tray error, pick up solenoid bound or defective 05/12/08
LCT tray error, paper end sensor defective 05/12/08
Tandam rear fence motor error, Rear fence motor bound or defective 05/12/08
Tandam rear fence motor error, HP sensor defective or out of position 05/12/08
Tandam rear fence motor error, Return sensor defective 05/12/08
Duplex jogger motor error, Jogger motor bound or defective 05/12/08
Duplex jogger motor error, HP sensor defective 05/12/08
Solution Text Updated
Duplex jogger motor error, Check harness and connections 05/12/08
Duplex jogger motor error, jogger motor bound or defective 05/12/08
Duplex jogger motor error, HP sensor defective 05/12/08
Duplex jogger motor error, check harness and connections 05/12/08
Duplex jogger motor error, IOB defective 05/12/08
Exposure lamp error: Replace exposure lamp 05/12/08
Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 14" 05/12/08

Enable SP 5985 01 & 02 05/12/08


Advised to submit a parts inquiry to the TSC website 05/12/08
Copy Data security unit error: Copy data security unit board not installed 05/12/08
Reduce dpi setting (200- 400 range). 05/12/08
TD sensor error: Loose or bad connection on PCU 05/12/08
TD sensor error: TD sensor defective, replace PCU 05/12/08
NIB reset: SP 5-801-11 05/13/08

Paper exit sensor jam - Remove paper in fusing connector. 05/13/08


Fusing Exit sensor - Remove paper from Heating Roller Temperature Sensor 05/13/08
Fusing Exit sensor - Clean toner buildup from fuser inlet guide 05/13/08
Duplex Entrance sensor late - Clean or replace sensor 05/13/08
Duplex Entrance sensor - thermistor in backwards 05/13/08
2nd Vertical Transport sensor - clean or replace sensor 05/13/08
3rd Vertical transport sensor - clean or replace sensor 05/13/08
Relay sensor - clean or replace sensor 05/13/08
4th Transport sensor - Not Used 05/13/08
Registration Sensor Late - clean or replace sensor 05/13/08
Fusing Exit sensor - clean or replace sensor 05/13/08
Paper Exit sensor jam - Clean or replace sensor 05/13/08
Duplex Transport sensor 1 - Clean or replace sensor 05/13/08
Duplex Transport sensor 3 - Clean or replace sensor 05/13/08
Duplex Entrance sensor - Clean or replace sensor 05/13/08
LCT Relay sensor - Clean or replace sensor 05/13/08
Bypass Paper End sensor - Clean or replace sensor 05/13/08
1st Paper Feed Sensor Lag - Clean or replace sensor 05/13/08
2nd Paper Feed Sensor Lag - Clean or replace sensor 05/13/08
Solution Text Updated
3rd Paper Feed Sensor Lag - Clean or replace sensor 05/13/08
4th Paper Feed Sensor Lag - Not Used 05/13/08
LCT Feed sensor lag - Clean or replace sensor 05/13/08
1st Vertical Transport sensor lag - Clean or replace sensor 05/13/08
3rd Feed sensor lag - Clean or replace sensor 05/13/08
2nd Feed sensor lag - Clean or replace sensor 05/13/08
4th Feed sensor lag - Not Used 05/13/08
Relay jam error, Relay sensor defective 05/13/08
Duplex Transport sensor 2 defective 05/13/08
Toner type 2120 dev p/n b1219640 05/13/08
Developer Type 28, part # B1219640 05/13/08
Fusing thermistor open: Fusing thermistor defective (Reset Code) 05/13/08
Fusing warmup error, Replace PSU. 05/13/08
Fusing overheat error, check thermistors 05/13/08
Displays Sram has been formatted Run 5-101 in fax SP-Modes 05/13/08
Loose flange on drum shaft. 05/13/08
Toner collection motor error: Toner collection pump motor defective 05/13/08
Enable device settings in sp-mode 5985 05/13/08
Fusing exit motor error, Fusing exit motor bound or defective 05/13/08
Fusing exit motor error, CNB defective 05/13/08
Fusing thermistor open, Thermistor dirty, out of position or defective 05/13/08
Fusing thermistor open, Check harness and connections(open curcuit) 05/13/08
Fusing thermistor open, Low temp, check lamp and connections 05/13/08
Fusing warmup error, Check fusing harness and connections 05/13/08
Fusing warmup error, Thermistor damaged or out of position 05/13/08
Fusing warmup error, Thermostat defective 05/13/08
Fusing lamp overheat error, IOB defective 05/13/08
Fusing lamp overheat error, PSU defective 05/13/08
Fusing lamp overheat error, BICU defective 05/13/08
Fusing overheat error, PSU defective 05/13/08
Fusing overheat error, IOB defective 05/13/08
Fusing overheat error, BICU defective 05/13/08
Fusing lamp overheat error, Thermistor damaged or out of position 05/13/08
Fusing lamp overheat error, Check lamp harness and connections 05/13/08
Solution Text Updated
Fusing web end, web end sensor defective 05/13/08
Fusing thermistor error, Thermistor defective 05/13/08
Fusing thermistor error, Check thermistor harness and connections 05/13/08
Fusing thermistor error, Thermistor defective 05/13/08
Fusing thermistor error, PSU defective 05/13/08
Fusing thermistor error, IOB defective 05/13/08
Fusing thermistor error, BICU defective 05/13/08
SBU black level correction error: Defective SBU 05/13/08
Polygon mirror motor error: Defective polygon mirror motor 05/13/08
Polygon mirror motor error: Defective BICU 05/13/08
Mechanical total counter error: Defective mechanical total counter 05/13/08
1st & 2nd sheets not fused: Set SP 1-103 to 2 05/13/08

Transfer belt mark detection error: defective transfer belt 05/14/08


To change email time sp 5302 change min and reboot MFP 05/14/08
Self Diagnostic CPU Error: reseat MBU/FCU connector 05/14/08
Digital black lines, reseat controller connectors 05/14/08
Charge corona ouput error: Defective CGB power pack 05/14/08
Reset password: Reset NIB - SP5-801-011 05/14/08
user name = blank, password = password 05/14/08
Relay Sensor Lag - Clean or replace relay sensor 05/14/08
Exit jam - replace one way pully lock (B1327028) 05/14/08
Exit Jam - punch unit may be jammed 05/14/08
Duplex entrance sensor lag Replace duplex entrance guide plate 05/14/08
Duplex Entrance sensor Lag - Tray 1 only - adjust mechanical side to side adjustment on right side tray 05/14/08

Paper Type selection jam - set sp 1110-001-011 disable double feed detect 05/14/08
Fusing exit motor error, TSB # 51 for fusing roller damage. 05/14/08
Duplex Transport sensor 2 - Clean or replace sensor 05/14/08
Registration Sensor Lag jam - Clean or replace registration sensor 05/14/08
Fusing Exit sensor lag Jam - Clean or replace Fusing exit sensor 05/14/08
Exit Jam - Clean or replace Exit sensor 05/14/08
Duplex Entrance sensor Lag - Clean or replace Duplex entrance sensor 05/14/08
Duplex Transport Sensor 1 - Clean or replace Duplex Transport sensor 1 05/14/08
Duplex Transport Sensor 2 - Clean or replace Duplex Transport sensor 2 05/14/08
Solution Text Updated
LCT Relay sensor lag jam - Clean or replace LCT Relay sensor 05/14/08
Paper Type selection jam - Clean or replace Double Feed detect sensor 05/14/08
Bypass paper feed sensor - clean or replace Bypass paper feed sensor 05/14/08
replaced lens block assembly 05/14/08
Clean laser toner shield glass 05/14/08
Fusing unit set error: Poor connection of the fusing unit. (reset code) 05/14/08
Fusing temp warm-up error: Thermistor defective or out of position. (reset code) 05/14/08
Fusing temp warm-up error: Thermostat open (reset code) 05/14/08
Fusing temp warm-up error: Refer to Bulletin 017R (reset code) 05/14/08
HDD access error : defective HDD 05/14/08
Perform paper size reset. 05/14/08
folder options doesnt showup in address book. Check print scan sd card in wrong slot 05/14/08
BICU tray 1-4 communication error, replace IOB 05/14/08
Engine startup error, controller defective 05/14/08
Feed out belt motor error, feed out motor bound or defective 05/14/08
Finisher exit guide motor error, Exit guide motor bound or defective 05/14/08
Finisher tray 1 shift motor error, shift roller HP sensor defective 05/14/08
SMB scanning does not function with MS Vista - Refer to MS article KB Article Number: KB935755 05/14/08

Zero cross error, No action required, log code, machine not affected 05/14/08
Fusing jam Code 05/14/08
Fusing pressure release motor bound or defective 05/14/08
BICU - ADF communication error, Check harness and connections 05/14/08
BICU-ADF communication error, ADF board defective 05/14/08
BICU-ADF communication error, BICU defective 05/14/08
BICU - ADF communication error, check harness and connections 05/14/08
BICU - ADF communication error, BICU defective 05/14/08
BICU - ADF communication error, ADF board defective 05/14/08
BICU - ADF communication error, defective software 05/14/08
BICU - ADF communication error, check harness and connections 05/14/08
BICU - ADF communication error, BICU defective 05/14/08
BICU - ADF communication error, ADF board defective 05/14/08
BICU - Finisher communication error, check harness and connections 05/14/08
BICU - Finisher communication error, Finisher board defective 05/14/08
Solution Text Updated
BICU - Finisher communication error, check for 24v short 05/14/08
BICU tray 1-4 communication error, check harness and connections 05/14/08
BICU tray 1-4 communication error, BICU defective 05/14/08
BICU tray 1-4 communication error, check harness and connections 05/14/08
BICU tray 1-4 communication error, IOB defective 05/14/08
BICU tray 1-4 communication error, BICU defective 05/14/08
BICU - LCT communication error, IOB defective 05/14/08
BICU - LCT communication error, CNB defective 05/14/08
BICU - LCT communication error, check harness and connections 05/14/08
NRS modem communication error, NIB disabled, run sp5990 for details 05/14/08
remote service dialup error, NRS software bug, count only 05/14/08
Engine startup error, BICU defective 05/14/08
Engine startup error, PSU defective 05/14/08
Engine startup error, Check harness and connections 05/14/08
Engine startup error, remove all options, SD's, memory defective 05/14/08
Engine startup error, HDD defective 05/14/08
ADF pickup error, Pickup roller HP sensor defective 05/14/08
ADF pickup error, Pickup roller motor bound or defective 05/14/08
ADF pickup error, timming belt loose or out of position 05/14/08
ADF pickup error, ADF board defective 05/14/08
ADF bottom plate motor error, Bottom plate motor bound or defective 05/14/08
ADF bottom plate motor error, Bottom plate HP sensor defective 05/14/08
ADF bottom plate motor error, ADF main board defective 05/14/08
Finisher transport motor error, transport motor bound or defective 05/14/08
Finisher transport motor error, check harness and connections 05/14/08
Finisher transport motor error, Finisher main board defective 05/14/08
Finisher jogger motor error, Jogger HP sensor defective 05/14/08
Finisher jogger motor error, Jogger motor bound or defective 05/14/08
Finisher jogger motor error, Finisher main board defective 05/14/08
Finisher jogger motor error, check harness and connections 05/14/08
Feed out belt motor error(B478), Belt HP sensor loose or defective 05/14/08
Feed out belt motor error(B478), finisher main board defective 05/14/08
Stapler hammer motor error, Stapler bound or defective 05/14/08
Stapler hammer motor error, Check harness and connections 05/14/08
Solution Text Updated
Stapler hammer motor error, Finisher main board defective 05/14/08
Finisher exit guide motor error, Finisher main board defective 05/14/08
Front shift jogger motor error (B703), Jogger motor bound or defective 05/14/08
Front shift jogger motor error (B703), HP sensor out of position or defective 05/14/08
Front shift jogger motor error (B703), Finisher main board defective 05/14/08
Rear shift jogger motor error (B703), Motor bound or defective 05/14/08
Rear shift jogger motor error (B703), HP sensor loose or defective 05/14/08
Rear shift jogger motor error (B703), Finisher board defective 05/14/08
Shift jogger retraction motor error (B703), Motor bound or defective 05/14/08
Shift jogger retraction motor error (B703), HP sensor defective 05/14/08
Shift jogger retraction motor error (B703), finisher board defective 05/14/08
Finisher tray 1 shift motor error, Upper shift motor bound or defective 05/14/08
Finisher tray 1 shift motor error, main board defective 05/14/08
Address book error: Data corruption, erase address book SP5846-50 05/14/08
Laser Synch Error: Toner bottle not positioned correctly or not installed 05/14/08
Mechanical total counter error: Defective mechanical total counter 05/14/08
execute sp-5870-3, then sp-5870-1 05/14/08
Communication break error between SBCU and ADF: Serial line between SBCU and ADF unstable 05/14/08
Communication break error between SBCU and ADF: Connectors between SBCU and ADF loose, 05/14/08
disconnected or damaged
Communication command error between SBCU and ADF: SBCU board defective 05/14/08
Communication command error between SBCU and ADF: Reload firmware 05/14/08
Communication timeout between SBCU and finisher: Serial line connecting SBCU and finisher unstable 05/14/08

Communication timeout between SBCU and finisher: Serial line connecting SBCU and finisher unstable 05/14/08

Communication timeout between SBCU and duplex unit: Serial line connecting SBCU and duplex unit 05/14/08
unstable
Communication timeout between SBCU and duplex unit: SBCU board and duplex main board connection 05/14/08
defective or loose
Communication timeout between SBCU and duplex unit: SBCU board defective 05/14/08
Communication timeout between SBCU and duplex unit: Duplex main board defective 05/14/08
EEPROM communication error: EEPROM installed incorrectly 05/14/08
EEPROM communication error: EEPROM defective 05/14/08
EEPROM communication error: SBCU defective 05/14/08
Solution Text Updated
Engine response error: SBCU installed incorrectly 05/14/08
Engine response error: SBCU defective 05/14/08
Engine response error: Controller board defective 05/14/08
Controller to operation panel startup error: Controller board defective 05/14/08
Controller to operation panel startup error: Controller board installed incorrectly 05/14/08
Controller to operation panel startup error: Operation panel connector loose or defective 05/14/08
Finisher motor error (B442): Upper transport motor connectors are loose, disconnected or damaged 05/14/08

Finisher motor error (B408): Registration motor connectors are loose, disconnected or damaged 05/14/08
Finisher motor error (B408): Registration motor defective 05/14/08
Finisher motor error (B442): Upper transport motor defective 05/14/08
Laser sync error: LD unit defective 05/14/08
Laser sync error: FCU defective 05/14/08
Laser sync error: LD harness damaged 05/14/08
Laser sync error: Synchronization detection mirror defective 05/14/08
Perform shading test: Tech mode>machine test>shading test, put white paper in ADF 05/14/08
Maintenance motor out of home position: Defective maintenance unit 05/14/08
replace power supply 05/15/08
Controller error, controller PCB defectve 05/15/08
Controller error, NIB defective 05/15/08
Controller error, PSU defective 05/15/08
Controller error, Replace option DIMM on controller 05/15/08
Replace IPU 05/15/08
Zero cross error: Defective PSU 05/15/08
Zero cross error: Issue corrected with firmware version 1.202.01 or later 05/15/08
Replace Transport Bracket Assembly 05/15/08
Toner Suction bottle set error - Check Toner Suction Bottle set switch 05/15/08
SP 5832-008; replace HD; 05/15/08
HDD mail RX Data Abnormal: Defective HDD 05/15/08
HDD mail RX Data Abnormal: Format HDD with SP 5-832-7 05/15/08
Software error, replace or reinstall IC 31 on BCU board 05/15/08
No developer installed in new PCU 05/15/08
set scan type to greyscale 05/15/08
Finisher error, Replace Fusing Exit Sensor & PSU 05/15/08
Solution Text Updated
Trimmed staple waste hopper full, Empty + reset trimmed staple tray 05/15/08
Corner stapler rotation motor error, HP sensor dirty or defective 05/15/08
Punch motor error, motor bound or defective - SR970, B701 05/15/08
Potential sensor error, Increase tension on drum drive 05/15/08
To extend the time for searching LDAP set sp 5846-10 select time 05/15/08
Toner collection motor lock, update engine firmware SC 590 displayed is SC 495. 05/15/08
Finisher shift roller motor error, Shift roller HP sensor defective 05/15/08
Finisher lower tray lift error, Lift motor bound or defective 05/15/08
Finisher lower tray lift error, Paper height sensor 1 or 2 defective 05/15/08
Finisher lower tray lift error, Finisher main board defective 05/15/08
Finisher lower tray lift error, check harness and connections 05/15/08
Finisher pre-stack motor error, Jogger HP sensor defective 05/15/08
Finisher pre-stack motor error, Pre-stack motor bound or defective 05/15/08
Finisher pre-stack motor error, Finisher main board defective 05/15/08
Finisher pre-stack motor error, check harness and connections 05/15/08
Finisher exit guide plate error, Guide plate motor bound or defective 05/15/08
Finisher exit guide plate error, Guide plate HP sensor defective 05/15/08
Finisher exit guide plate error, Finisher main board defective 05/15/08
Finisher exit guide plate error, check harness and connections 05/15/08
Trimmed staple waste hopper full, Waste sensor defective 05/15/08
Finisher pressure plate error, pressure plate motor bound or defective 05/15/08
Finisher pressure plate error, HP sensor defective 05/15/08
Finisher pressure plate error, Finisher main board defective 05/15/08
Finisher pressure plate error, check harness and connectors 05/15/08
Finisher corner stapler motor error, motor bound or defective 05/15/08
Finisher corner stapler motor error, jam, exceed paper limit 05/15/08
Finisher corner stapler motor error, check harness and connections 05/15/08
Corner stapler rotation motor error, motor bound or defective 05/15/08
Corner stapler rotation motor error, check harness and connections 05/15/08
Finisher stapler movement error, motor bound or defective 05/15/08
Finisher stapler movement error, HP sensor defective 05/15/08
Finisher stapler movement error, check harness and connections 05/15/08
Booklet front stapler motor error, motor bound or defective 05/15/08
Booklet front stapler motor error, check harness and connections 05/15/08
Solution Text Updated
Booklet rear stapler motor error, motor bound or defective 05/15/08
Booklet rear stapler motor error, Check harness and connections 05/15/08
Finisher upper tray lift motor error, motor bound or defective 05/15/08
Finisher upper tray lift motor error, paper height sensor defective 05/15/08
Finisher upper tray lift motor error, Finisher main board defective 05/15/08
Finisher upper tray lift motor error, check harness and connections 05/15/08
Z-fold fan motor error, fan motor bound or defective 05/15/08
Z-fold fan motor error, check harness and connections 05/15/08
Punch motor error, HP sensor defective 05/15/08
Punch motor error, check harness and connections 05/15/08
Finisher folder plate motor error, motor bound or defective 05/15/08
Finisher folder plate motor error, HP sensor defective 05/15/08
Folder plate motor error, Check harness and connectors 05/15/08
Finisher pressure plate motor error, HP sensor defective 05/15/08
Finisher pressure plate motor error, motor bound or defective 05/15/08
Finisher pressure plate motor error, check harness and connectors 05/15/08
Punch movement motor error, motor bound or defective 05/15/08
Punch movement motor error, check harness and connections 05/15/08
paper position sensor slide motor error, Motor bound or defective 05/15/08
paper position sensor slide motor error, check harness and connections 05/15/08
paper position sensor slide motor error, @ install? check jumpers 05/15/08
Folding unit bottom fence lift motor error, motor bound or defective 05/15/08
Check harness and connections 05/15/08
Clamp roller retraction motor error, motor bound or defective 05/15/08
Clamp roller retraction motor error, check harness and connections 05/15/08
Stack junction gate motor error, Motor bound or defective 05/15/08
Stack junction gate motor error, check harness and connections 05/15/08
Cover interposer bottom plate motor error, motor bound or defective 05/15/08
Cover interposer bottom plate motor error, HP sensor defective 05/15/08
Cover interposer bottom plate motor error, position sensor defective 05/15/08
Cover interposer bottom plate motor error, check harness and connections 05/15/08
Z-fold feed motor error, motor bound or defective 05/15/08
Z-fold feed motor error, check harness and connections 05/15/08
Z-fold lower stopper motor error, motor bound or defective 05/15/08
Solution Text Updated
Z-fold lower stopper motor error, HP sensor defective 05/15/08
Z-fold lower stopper motor error, check harness and connectors 05/15/08
Z-fold upper stopper motor error, motor bound or defective 05/15/08
Z-fold upper stopper motor error, HP sensor defective 05/15/08
Z-fold upper stopper motor error, check harness and connections 05/15/08
Z-fold timing sensor adjustment error, Fold timing sensor defective 05/15/08
Z-fold timing sensor adjustment error, sensor mylar dirty, damaged or out of position 05/15/08
Z-fold leading edge sensor adjustment error, sensor defective 05/15/08
Z-fold leading edge sensor adjustment error, mylar dirty or damaged 05/15/08
Z-fold EPROM error, EPROM defective 05/15/08
Finisher staple trimming hopper full, empty hopper 05/15/08
Finisher staple trimming hopper full, hopper sensor defective 05/15/08
Scanner home position error: Defective scanner motor 05/15/08
Laser Synch Error: Defective LD unit 05/15/08
Laser Synch Error: Defective BICU 05/15/08
Laser Synch Error: LD unit out of position 05/15/08
Laser Synch Error: Defective cable between the BICU and LD unit 05/15/08
Laser Synch Error: Loose connection between the BICU and LD unit 05/15/08
Laser Synch Error: Defective Power Supply- No 24volts to BICU 05/15/08
Exposure Lamp Error: Defective Exposure Lamp Stabilizer 05/15/08
Exposure Lamp Error: Defective SBU board 05/15/08
Exposure Lamp Error: Defective SBU Connector 05/15/08
Exposure Lamp Error: Lens Block out of Position 05/15/08
Exposure Lamp Error: Incorrect position or width of white reference plate scanning SP 4015 05/15/08
Scanner home position error: Defective scanner home position sensor 05/15/08
Scanner home position error: Defective BICU board 05/15/08
Scanner home position error: Defective scanner drive motor connector 05/15/08
Scanner home position error: Defective scanner home position sensor connector 05/15/08
Scanner Home Position Error 2: Defective scanner home position sensor 05/15/08
Scanner Home Position Error 2: Defective scanner drive motor 05/15/08
Scanner Home Position Error 2: Defective scanner drive motor connector 05/15/08
Scanner Home Position Error 2: Defective scanner home position connector 05/15/08
Scanner Home Position Error 2: Defective BICU board 05/15/08
Communication Error between BICU and SBU: Defective BICU 05/15/08
Solution Text Updated
Communication Error between BICU and SBU: Defective SBU 05/15/08
Communication Error between BICU and SBU: Defective flat cable between BICU and SBU 05/15/08
Communication Error between BICU and SBU: Poor connection between BICU and SBU 05/15/08
Image Transfer Error: Defective BICU board 05/15/08
Image Transfer Error: Defective Controller board 05/15/08
Memory Address Error: Defective BICU 05/15/08
Memory Address Error: Defective controller board 05/15/08
Memory Address Error: Reload BICU and controller firmware 05/15/08
Memory Address Error: BICU/Controller firmware mismatch 05/15/08
Charge Roller Current Leak: Defective charge roller 05/15/08
Charge Roller Current Leak: Loose PCU connection 05/15/08
No Laser Write Signal (F-GATE) Error: Defective BICU 05/15/08
No Laser Write Signal (F-GATE) Error: Defective FCU 05/15/08
No Laser Write Signal (F-GATE) Error: Defective Controller 05/15/08
No Laser Write Signal (F-GATE) Error: Poor FCU connection 05/15/08
No Laser Write Signal (F-GATE) Error: Poor controller connection 05/15/08
TD sensor error: Defective TD sensor 05/15/08
TD sensor error: Poor PCU connection 05/15/08
TD sensor error: Defective BICU board 05/15/08
Development Bias Leak: Defective High Voltage Power Supply 05/15/08
Development Bias Leak: Poor PCU connection 05/15/08
Developer Initialization Error: Insufficient Developer 05/15/08
Developer Initialization Error: Inufficient charge roller voltage 05/15/08
Developer Initialization Error: Poor PCU connection 05/15/08
Developer Initialization Error: No development unit drive 05/15/08
Charge Roller Current Leak: Defective High Voltage Power Supply 05/15/08
Change user function keys F1-F3 to something other than PRINT TX STATUS REPORT 05/15/08

Exposure lamp error: Defective exposure lamp 05/15/08


Exposure lamp error: Defective SBU 05/15/08
Exposure lamp error: Incorrect position or width of white plate 05/15/08
Exposure lamp error: Scanner mirror out of position 05/15/08
Scanner home position error: Defective Scanner home position sensor 05/15/08
Scanner home position error: Defective scanner drive motor 05/15/08
Solution Text Updated
Scanner home position error: Defective BICU 05/15/08
Scanner home position error 2: Defective BICU 05/15/08
Scanner home position error 2: Defective scanner home position sensor 05/15/08
Scanner home position error 2: Defective scanner drive motor 05/15/08
SBU white/black level correction error: Defective exposure lamp 05/15/08
SBU white/black level correction error: Defective BICU 05/15/08
SBU white/black level correction error: Defective SBU 05/15/08
SBU white/black level correction error: Dirty white plate 05/15/08
SBU white/black level correction error: Incorrect position or width of white plate scanning 05/15/08
Communication error betwween BICU and SBU: Defective BICU 05/15/08
Communication error betwween BICU and SBU: Defective SBU 05/15/08
Communication error betwween BICU and SBU: Poor connection of ribbon cable 05/15/08
Image transfer error: Defective BICU 05/15/08
Image transfer error: Defective controller 05/15/08
Memory address error: Defective controller 05/15/08
Memory address error: Defective BICU 05/15/08
Charge roller current leak: Charge roller damaged 05/15/08
Charge roller current leak: Poor connection of PCU 05/15/08
Polygon mirror motor error: Defective polygon mirror motor 05/15/08
Polygon mirror motor error: Defective BICU 05/15/08
No laser writing signal (F-GATE) error: Defective BICU 05/15/08
No laser writing signal (F-GATE) error: Defective controller 05/15/08
No laser writing signal (F-GATE) error: Defective FCU 05/15/08
Laser synchronization error: Defective LD unit 05/15/08
Laser synchronization error: Defective BICU 05/15/08
Laser synchronization error: Defective cable between LD unit and BICU 05/15/08
Laser synchronization error: LD unit out of position 05/15/08
TD sensor error: Defective TD sensor 05/15/08
TD sensor error: Poor connection of PCU 05/15/08
Machine type information error: Confirm the correct controller was installed for the correct model 05/15/08

Kernel abnormal end error: Set jumper on MBU 05/15/08


Kernel abnormal end error: Reset MBU/FCU connections 05/15/08
Kernel abnormal end error: Defective memory 05/15/08
Solution Text Updated
Self Diagnostic CPU Error: Defective controller 05/15/08
Self Diagnostic CPU Error: Reset MBU/FCU connections 05/15/08
Self Diagnostic CPU Error: Set jumper on MBU 05/15/08
Lower transport motor error (B408): Motor connectors are loose, disconnected or damaged 05/15/08
Lower transport motor error (B408): Defective motor 05/15/08
Application function selection error: An option required (RAM, DIMM, etc.) is not installed 05/15/08
Application function selection error: Reload firmware 05/15/08
Application start error: Reload controller firmware 05/15/08
Application start error: Replace controller board 05/15/08
Application start error: An option required (RAM, DIMM, etc.) is not installed 05/15/08
Scanner setting error: Reload controller firmware 05/15/08
Printer setting error: Reload controller firmware 05/15/08
Printer setting error: Replace the IPU board 05/15/08
Printer setting error: Replace the controller board 05/15/08
Memory setting error: Replace the controller board 05/15/08
Memory setting error: Replace the IPU board 05/15/08
Memory setting error: Reload the controller firmware 05/15/08
Printer ready error: Reload the controller firmware 05/15/08
Printer ready error: Replace the controller board 05/15/08
Printer ready error: Replace the IPU board 05/15/08
Print image data transfer error: Controller board defective 05/15/08
Print image data transfer error: SBCU board defective 05/15/08
Print image data transfer error: Connectors between SBCU and controller loose or defective 05/15/08
Software write parameter setting error: Reload controller firmware 05/15/08
Software performance error: Reload controller firmware 05/15/08
Software performance error: Controller defective 05/15/08
Software continuity error: Controller defective 05/15/08
Software continuity error: Reload controller firmware 05/15/08
Unexpected software error: Reload controller firmware 05/15/08
Unexpected software error: Controller defective 05/15/08
Fiery - locks up upon power up - reload system software 05/16/08
Check for bent rails causing faulty tamdem tray connection. 05/16/08

Toner suction motor error - Replace toner suction motor and reset SP 2973 to 0 05/16/08
Solution Text Updated
Printer not recognized - Insure there is memory in both slots on controller and theat optional memory is 05/16/08
256K
LCT Motor lock - replace LCT door safety switches 05/16/08
Charge corona ouput error: charge corona assembly defective 05/16/08
To avoid dropping off of network - Replace Controller pcb 05/16/08
developement output abnormal, check for damaged harness by flywheel 05/16/08
Set SP 1-103 to 2 05/16/08
Please wait at power up no ready - replace HHD assembly 05/16/08
Perform engine clear, SP 5801-2. 05/16/08
Finisher shift roller motor error, check harness and connections 05/16/08
Error message - cant connect to @remote server - turn SP 5816 - 0 05/16/08
Printer ready error, reload software 05/16/08
Printer error 2, font not on SD card 05/16/08
Watchdog error, reload firmware 05/16/08
Watchdor error, Controller defective 05/16/08
Watchdog error, options (DIMMS, SD cards, etc..) defective 05/16/08
Self-diagnostic error, controller defective 05/16/08
Self diagnostic error, reload firmware 05/16/08
Self diagnostic error HDD, HDD defetcive 05/16/08
Self diagnostic error HDD, Controller defective 05/16/08
Self diagnostic error HDD, check connections 05/16/08
Self diagnostic error optional NVRAM, Optional NVRAM defective 05/16/08
Self diagnostic error ROM, reload firmware 05/16/08
Self diagnostic error ROM, controller defective 05/16/08
Self diagnostic error engine, Controller defective 05/16/08
Self diagnostic error engine, Mother board defective 05/16/08
Self diagnostic error engine, check harness and connections 05/16/08
IEEE 1394 error, NIB defective 05/16/08
IEEE 1394 error, controller defective 05/16/08
Wireless LAN error, Wireless LAN card damaged or missing 05/16/08
Wireless LAN error, Wireless LAN card damaged or missing 05/16/08
Wireless Lan error, Card defective 05/16/08
Wireless Lan error, card defectve 05/16/08
USB error, controller defective 05/16/08
Solution Text Updated
Transfer Roller Leak Error (positive electrode): Defective Transfer Roller 05/16/08
Transfer Roller Leak Error (positive electrode): Defective High Voltage Power Supply 05/16/08
Transfer Roller Leak Error (positive electrode): Poor PCU connection 05/16/08
Transfer Roller Leak Error (positive electrode): Incorrect installation of transfer unit 05/16/08
Transfer Roller Leak Error (positive electrode): Incorrect installation of separation unit 05/16/08
Transfer Roller Leak Error (negative electrode): Incorrect installation of separation unit 05/16/08
Transfer Roller Leak Error (negative electrode): Incorrect installation of transfer unit 05/16/08
Transfer Roller Leak Error (negative electrode): Defective transfer roller 05/16/08
Transfer Roller Leak Error (negative electrode): Defective High Voltage Power Supply 05/16/08
Transfer Roller Leak Error (negative electrode): Poor PCU connection 05/16/08
Main Motor Error: Defective Main Motor 05/16/08
Main Motor Error: Defective BICU board 05/16/08
Main Motor Error: Mechanical binding problem causing main motor overload 05/16/08
Fusing Thermistor Open Error: Defective BICU board 05/16/08
Charge roller current leak: Charge power pack defective 05/16/08
size sensor defective ,, release stuck sensor arm on df cover 05/16/08
Adjust adf motor speeds with sp 6016 05/19/08
AC power missing - Replace AC drive PCB 05/19/08
CPU error - replace controller board 05/19/08

replace engine NVRAM 05/19/08


replace BICU 05/19/08
LCT communication error, Replace BCU PCB 05/19/08
lines all colors not on image transfer belt - rebuild Paper transfer roller assembly 05/19/08
HDD startup error, replace mother board 05/19/08
Defective HDD 05/19/08
Electronic Total counter error: Fuse FU5 blown 05/19/08
Machine Type Information Error: Update firmware 05/19/08
Machine Type Information Error: Defective Controller board 05/19/08
Add toner - may have kink in hose from factory, reroute hose to take kink out. 05/19/08
add toner - check toner hopper shutter is opening 05/19/08
add toner - check toner pump gears are engaging on rear frame side 05/19/08
cannot get into SP modes - make sure machine is not receiving fax or print job, disconnect cables 05/19/08
Solution Text Updated
TD sensor does not initialize - check if RJ-45 female is broken on rear frame, use #B2231177 Drive Unit 05/19/08
assy, plugs not available.
TD sensor does not initialize - check SP 3-201 for TD output 05/19/08
How to turn fax reports on/off - UT - Fax - Intitial Settings - Parameters Settings - #3 - Change bit 0 to 1 for 05/19/08
memory TX and bit 5 to 1 for Immediate TX
How to turn fax reports on - User tools, fax, Gen Settings, Quick Ooperation key may have TX Status 05/19/08
Report turned on, overrides bit sw settings
entire page is black - check charge roller connections 05/19/08
Use SP 1-007 to set bypass size detection display, Letter/SEF = 0, Legal/SEF = 1 05/19/08
check SP 1-007 for by-pass size detection, 0=Letter/SEF, 1=Legal/SEF 05/19/08
Forced Line Position Adj - do SP 2-111-3 (coarse) and then SP 2-111-1 (fine) 05/19/08
Turn off cis sensors in sp 1911, user tools 05/19/08
Registration jams - replace registration sensor 05/19/08
Duplex entrance sensor jam - Refer to TSB B234/B235/B236 - 40 - Duplex Solenoid 05/19/08
2nd Transport sensor - Update engine firmware - V3.20.2.16 or later 05/19/08
Relay sensor - Update Engine firmware to V3.21.1.16 or later 05/19/08
1st Paper Tray Jam - Update Engine firmware to V3.14.14 or later 05/19/08
Registration jams - Clean paper dust from registration area 05/19/08
Stack feed out belt HP sensor error - Update engine firmware to V3.16.15 or later 05/19/08
Stack feed out belt HP sensor error - Update finisher firmware to V1.140 or later 05/19/08
Dog earring or fusing exit jams - Clean or replace fuser guide plate TSB B234 - 029 05/19/08
refer to TSB B234/B235/B236 - 024 CIS Adjustment 05/19/08
Cannot connect to netware servers - Reload NCS firmware 05/19/08
Cannot get an IP address from a DHCP server - Reload latest NCS firmware 05/19/08
Cannot access the network - If Hub has Link Flapping enabled or ethernet speed is not set to auto - 05/19/08
Update System firmware to V 3.11.3 or later
Slow printing with non standard paper sizes - Update Engine firmware to V 3.16.15 or later 05/19/08
Printing is displayed - Update system firmware to V 1.10 or later 05/19/08
Printing stalls from and RPCS driver - Update printer firmware to V 1.06 or later 05/19/08
PCL jobs print garbage - Update Printer firmware to V 1.10 or later 05/19/08
Twain scan error when using address book via the smart device monitor - update netfile firmware to V 05/19/08
1.14 or later
SR5000 - update Finisher firmware to V 1.140 or higher 05/19/08
machine doesnt recover from Energy star mode - Update system firmware to V3.113.3 or later 05/19/08
SD card error - With Java card - during installation - Refer to TSB B234 - 017 05/19/08
Solution Text Updated
4th vertical transport sensor defective (Japan only) 05/19/08
HDD access error, HDD defective 05/19/08
HDD data read error - reformat/replace HDD 05/19/08
HDD start up error: Reformatt HDD 05/19/08
HDD start up error, HDD defective 05/19/08
HDD start up error, Check connections 05/19/08
HDD retry failure, HDD defective 05/19/08
HDD retry failure, check connections 05/19/08
HDD retry failure, controller defective 05/19/08
HDD data read error, Controller defective 05/19/08
HDD data error, HDD defective 05/19/08
HDD data error, reformat HDD 05/19/08
HDD data error, controller defective 05/19/08
HDD access error, controller defective 05/19/08
SD card error, Data on SD card missing or defective 05/19/08
SD card error, SD card defective 05/19/08
SD card error, Boot sd removed 05/19/08
SD card error, SD card defective 05/19/08
SD card error, SD card connections loose 05/19/08
SD card error, controller defective 05/19/08
Address book data error, reload firmware 05/19/08
HDD mail send error, Format HDD mail TX SP5832-007 05/19/08
HDD mail send error, HDD defective 05/19/08
HDD delete all error, DOS unit defective 05/19/08
HDD delete all error, HDD defective 05/19/08
HDD delete all error, power off and back on 05/19/08
HDD delete all error, HDD defective 05/19/08
HDD delete all error, DOS unit defective 05/19/08
File format converter error, controller defective 05/19/08
Mechanical total counter defective 05/19/08
External controller error, check EFI controller 05/19/08
External controller error, check EFI controller 05/19/08
External controller error, check EFI controller 05/19/08
External controller error, check EFI controller 05/19/08
Solution Text Updated
External controller error, check EFI controller 05/19/08
External controller error, check EFI controller 05/19/08
Netfile function error, HDD defective 05/19/08
Scanner image setting error, Reload firmware 05/19/08
Printer image setting error, reload firmware 05/19/08
Printer image data transfer error, Controller defective 05/19/08
Printer image data transfer error, BICU defective 05/19/08
Printer image data transfer error, check harness and connections 05/19/08
Scanned image data transmission error, Controller defective 05/19/08
Scanned image data transmission error, BICU defective 05/19/08
Scanned image data transmission error, chec harness and connections 05/19/08
Software error, Controller defective 05/19/08
Software error, BICU defective 05/19/08
Software error, check harness and connections 05/19/08
Op panel management records exceeded, too many screens open, no action required 05/19/08
1st paper feed sensor defective 05/19/08
2nd paper feed sensor defective 05/19/08
3rd paper feed sensor defective 05/19/08
4th paper feed sensor defective (Japan only) 05/19/08
LCT paper feed sensor defective 05/19/08
1st vertical transport sensor defective 05/19/08
2nd vertical transport sensor defective 05/19/08
3rd vertical transport sensor defective 05/19/08
registration sensor defective 05/19/08
Fusing exit sensor defective 05/19/08
Duplex exit unit entrace sensor defective 05/19/08
Duplex paper exit sensor defective 05/19/08
Duplex entrance sensor defective 05/19/08
Duplex transport sensor #1 defective 05/19/08
Duplex transport sensor #2 defective 05/19/08
Duplex transport sensor #3 defective 05/19/08
Duplex inverter sensor defective 05/19/08
1st bin tray defective (Japan only) 05/19/08
Bypass paper end sensor defective 05/19/08
Solution Text Updated
1st paper feed sensor defective (lag) 05/19/08
2nd paper feed sensor defective (lag) 05/19/08
3rd paper feed sensor defective (lag) 05/19/08
4th paper feed sensor defective (lag) (Japan only) 05/19/08
Laser synchronization error: Defective Door Switches 05/19/08
Reset PCU counter: Press Menu/Set 74, scroll to OPC belt, press menu/set, then #1 ket 05/19/08

Dark display - replace PSU 05/20/08

ADF feed in motor failure- replace ADF feed in motor 05/20/08


Fusing overheat error: Defective power supply (Reset Code) 05/20/08
Fusing overheat error: Defective SBCU board (Reset Code) 05/20/08
Fusing overheat error: Defective thermistor (Reset Code) 05/20/08
PBase-Offline,Operator Needed Displayed: Reseat and swap external interface cable connections 05/20/08

PBase-Offline,Operator Needed Displayed: Check and reseat plotter interface pcb harness connections 05/20/08

PBase-Offline,Operator Needed Displayed: Replace Plotter interface pcb 05/20/08


WIM Password: user name=blanl, password=password 05/20/08
Prints junk or colors are seperated Format HDD IMH partition - SP 5832-002 05/20/08
On lead edge of scanned image - Adjust scan erase border through Edit function 05/20/08
Copy Data Security Unit error: The security unit is installed, but is wrong type for machine 05/20/08
Perform SP 5-801- 010 and 5-801-010 + 020 05/20/08
Controller error, Needs just 1 memory DIMM with Fiery installed 05/20/08
Drum cleaning unit set error - Refer to TSB B234-40 / A Cushion was added to the Cleaning Unit to 05/20/08
facilitate
LCT Tray 5 feed in jam - Only when tray is low of paper - Replace IOB PCB 05/20/08
Group scan to e-mail This function is programmed only in WIM 05/20/08
duplex transport sensor 1 late error - B234 4888 Duplex Gate Pawl - Refer to TSB#016 05/20/08
SR4000 Faulty finisher entrance sensor. 05/20/08
Duplex exit, paper exit sensor defective (lag) 05/20/08
Unable to web in to unit - Suggest Telnet in to unit and make sure web is up and SSDP protocol is off 05/20/08

LCT paper feed sensor defective (lag) 05/20/08


1st Vertical transport sensor defective (lag) 05/20/08
2nd Vertical transport sensor defective (lag) 05/20/08
Solution Text Updated
3rd Vertical transport sensor defective (lag) 05/20/08
4th Vertical transport sensor defective (lag) (Japan only) 05/20/08
Relay AKA middle sensor defective (lag) 05/20/08
Duplex transport sensor #2 defective (lag) 05/20/08
Duplex transport sensor #3 defective (lag) 05/20/08
Duplex inverter sensor defective (lag) 05/20/08
1 bin tray sensor defective (Japan only) (lag) 05/20/08
SR 4000 finisher entrance sensor defective 05/20/08
SR4000 proof tray exit sensor defective 05/20/08
SR 4000 staple tray paper sensor defective 05/20/08
Jogger exit error, exit sensor defective or not actuated in time. 05/20/08
Corner stapler jam, paper blocking stapler 05/20/08
Corner stapler jam, check harness and connections 05/20/08
SR 4000 paper jam at prestack/lower transport 05/20/08
sr 4000, Jogger HP sensor defective 05/20/08
SR 4000 shift roller sensor HP defective 05/20/08
SR 4000, stapler HP sensor defective or blocked 05/20/08
SR 4000, stapler rotation HP sensor blocked or defective 05/20/08
SR 4000, Stapler jam, see SC 724 05/20/08
SR 4000, feed out belt HP sensor blocked or defective 05/20/08
SR4000, punch HP sensor defective 05/20/08
Finisher entrance sensor defective 05/20/08
Proof tray exit sensor defective 05/20/08
finisher exit sensor defective 05/20/08
Staple tray entrance sensor defective 05/20/08
Jogger unit jam, exit sensor defective or blocked 05/20/08
Corner stapler, stapler unit defective 05/20/08
Booklet stapler, stapler defective 05/20/08
Fold unit exit sensor defective 05/20/08
Shift tray, upper tray limit sensor defective 05/20/08
Shift tray, upper tray full sensor defective 05/20/08
Jogger HP sensor defective 05/20/08
Perfrom shading adjustment: Tech mode>machine test>shading test 05/20/08
thermal head driving error - replace thermal head HP sensor 05/20/08
Solution Text Updated
thermal head driving error - replace thermal head driving motor 05/20/08
printing pressure error - replace printing pressure HP sensor 05/20/08
printing pressure error - replace printing pressure motor 05/20/08
ID sensor adjustment error 2: ID sensor dirty or defective 05/20/08
ID sensor adjustment error 2: ID sensor harness disconnected or connector damaged 05/20/08
ID sensor adjustment error 2: SBCU defective 05/20/08
ID sensor adjustment error 2: High voltage power supply board defective 05/20/08
ID sensor adjustment error 2: Scanning system or image creation system malfunction 05/20/08
DFGATE negate error: ADF interface cable defective 05/20/08
DFGATE negate error: SBCU board defective 05/20/08
DFGATE negate error: Mismatched firmware between SBCU board & ADF 05/20/08
DFGATE error: Mismatched firmware between SBCU board & ADF 05/20/08
DFGATE error: SBCU board defective 05/20/08
DFGATE error: ADF interface cable defective 05/20/08
Memory address error: Mismatched firmware between SBCU and controller boards 05/20/08
Memory address error: Controller defective 05/20/08
Memory address error: SBCU defective 05/20/08
Memory address error: IPU board defective 05/20/08
Memory address error: Reload controller firmware 05/20/08
DF scanning finish error: ADF interface cable defective 05/20/08
DF scanning finish error: SBCU board defective defective 05/20/08
DF scanning finish error: Mismatched firmware between the SBCU board and firmware 05/20/08
Exposure lamp error 2: SBCU defective 05/20/08
Exposure lamp error 2: IPU defective 05/20/08
Exposure lamp error 2: Controller defective 05/20/08
HDD mail RX error: HDD sector corrupted, reformat HDD using SP 5-832-007 05/20/08
HDD mail RX error: Replace HDD 05/20/08
HDD mail TX data error: Reformat HDD using SP 5-832-008 05/20/08
HDD mail TX data error: Replace HDD 05/20/08
Delete All error 1 HDD: Turn main switch off/on 05/20/08
Delete All error 1 HDD: Install the Data Overwrite Security Unit again 05/20/08
Delete All error 1 HDD: HDD defective 05/20/08
Delete All error 2 Data area: Turn main sitch off/on 05/20/08
Log data abnormal: Software error, reload firmware 05/20/08
Solution Text Updated
Log data abnormal: NVRAM defective 05/20/08
Log data abnormal: HDD defective 05/20/08
File format converter error: File format converter disconnected 05/20/08
File format converter error: File format converter board defective 05/20/08
Mechanical total count error: Mechanical total counter defective 05/20/08
Electrical total counter error: NVRAM incorrect type 05/20/08
Electrical total counter error: NVRAM defective 05/20/08
Electrical total counter error: NVRAM data scrambled 05/20/08
Printer error 1: Software defective, reload firmware 05/20/08
Printer error 1: Insufficient memory 05/20/08
Printer error 2: Font not on SD card 05/20/08
Network file error: Software defective, reload firmware 05/20/08
Network file error: Files on HDD corrupted, reformat HDD SP 5-832-1 05/20/08
F-GATE error at write request: Reload controller firmware 05/20/08
F-GATE error at write request: SBCU board defective 05/20/08
Enable fusing idling with SP 1-103 to 1 05/20/08

smears on glossy paper only, change paper type and set correctly through the print driver 05/20/08
smears on glossy paper only, check or replace fuser unit 05/20/08
fuser offset, check or replace fuser unit 05/20/08
fuser offset, check toner for the correct model 05/20/08
Polygon mirror motor error: Defective polygon mirror motor 05/20/08

grinding noise from PCU, replace drum drive gear V128424 roll pin stripped the gear 05/20/08
Reset PCU Counter: Press Menu Set 74 scroll to OPC belt, press Menu Set again select 1 for yes 05/20/08
Defective paper end sensor 05/20/08
Hard drive disk error - HDD defective 05/21/08
Scanner slamming - replace MCU and scanner motor. 05/21/08
Hard disk drive error - formatt hdd sp-mode 4-911-2 05/21/08
Please Wait, fuser working - replace BICU board 05/21/08
digitally distorted image - confirm IOB dip switchs are correct 1 on for 35CPM, 1 off for 45 05/21/08
digitally distorted image - test w/o HDD, if OK then replace HDD 05/21/08
digitally distorted image - replace laser diode unit 05/21/08
Please Wait, fuser working - test w/o hard drive, if OK then replace hard drive 05/21/08
digitally distorted image - reseat laser unit connections 05/21/08
Solution Text Updated
Address book data error - perform sp 5846-050,5832-006,007 with reboots in between. 05/21/08
TX/RX fails - turn off ECM SP 1-104-002 bit 0 to 0 05/21/08

TX/RX fails - change cable equalizer SP 1-105-008 Bits 0 & 1 to 1 for TX and bits 2 & 3 to 1 for RX 05/21/08
problems
Developer Intializatation Error: Defective/Dirty ID sensor 05/21/08
Developer Intializatation Error: Lost Drum Rotation (drive) 05/21/08
Drum motor error- update firmware 05/21/08
Add toner wont clear, clear nvram - SP 5801-2 05/21/08
SR842 Entrance sensor jam - replace entrance sensor 05/21/08
SR842 Proof tray exit sensor jam - replace proof tray exit sensor 05/21/08
SR842 Shift tray entrance sensor jam - replace shift tray entrance sensor 05/21/08
SR842 Staple tray entrance sensor - replace staple tray entrance sensor 05/21/08
SR842 Feed out Jam - Timing Jam - inspect upper transport guide rollers and springs 05/21/08
SR842 Jogger fence motor initialization error - replace jogger fence motor 05/21/08
SR842 Shift roller motor error - replace shift roller motor 05/21/08
SR842 Stapling drive motor initialization error - replace staple drive motor 05/21/08
SR842 Stack feed out motor initialization error - replace stack feed out motor 05/21/08
SR842 Stack feed out motor initialization error - replace stack feed out belt 05/21/08
Duplex entrance sensor jam, reset spring on gate below inverter entrance roller. 05/21/08
dead mach no operation - check for pinched wires coming from the BCU 05/21/08
dead mach no operation - Reaseated the controller with mother board 05/21/08
dead mach no operation - reset machine circuit breaker 05/21/08
dead mach no operation - no power indicator replace Sub PSU behind the main power supply unit 05/21/08

Exposure lamp error 1: Defective SBU 05/21/08


Exposure lamp error 1: Lamp stabilizer defective 05/21/08
Exposure lamp error 1: Scanner mirror or scanner lens out of position 05/21/08
SBU connection error: Replace SBU board 05/21/08
SBU connection error: Harness between SBU and IPU loose, disconnected or damaged 05/21/08
Black offset correction error: Lens block defective 05/21/08
Black offset correction error: SBCU defective 05/21/08
Copy Data Security Unit error: The data security unit board is not installed 05/21/08
Fax forwarding is also printing, user parameter Switch 11, Bit 6 set as 0 05/21/08
BK-156 - Interlock switch error - Refer to TSB BK5010- 006 05/21/08
Solution Text Updated
BK-044 - Thick set sensor error- replace BK-Q36. 05/21/08
Non-existant SC error - wont clear suggest sp 5801-2 05/21/08
BK-001 - Infeed motor BK-M1 defective 05/21/08
BK-003 - Infeed motor defective, open circuit 05/21/08
BK-004 - Back jogger motor BK-M2 defective 05/21/08
BK-005 - Back jogger motor BK-M2 shorted 05/21/08
BK-006 - Back jogger motor BK-M2 circuit open 05/21/08
BK-007 - Side jogger motor BK-M3 defective 05/21/08
BK-008 - Side jogger motor BK-M3 defective 05/21/08
BK-009 - Side jogger motor shorted 05/21/08
BK-010 - Side jogger motor open circuit 05/21/08
BK-011 - Stapler motor BK-M4 defective 05/21/08
BK-012 - Stapler motor BK- M4 shorted 05/21/08
BK-013 - Stapler motor BK-M4 circuit open 05/21/08
BK-014 - Set transport motor BK-M5 shorted 05/21/08
BK-015 - Set transport motor BK-M5 open circuit 05/21/08
BK 016 - Fold roller motor BK-M6 defective 05/21/08
BK-017 - Fold roller motor BK-M6 shorted 05/21/08
BK-018 - Fold roller motor BK-M6 open circuit 05/21/08
BK-019 - Fold knife motor BK-M7 defective 05/21/08
BK-020 - Fold knife motor BK-M7 shorted 05/21/08
BK-021 - Fold knife motor BK-M7 open circuit 05/21/08
BK-022 - Fold stop gate motor shorted 05/21/08
BK-023 - Fold stop gate motor BK-M8 open circuit 05/21/08
BK-024 - Staple fold positioning motor defective 05/21/08
BK-025 - Staple fold positioning motor BK-M9 defective 05/21/08
BK-026 - Staple fold positioning motor BK-M9 shorted 05/21/08
BK-027 - Staple fold positioning motor BK-M9 open circuit 05/21/08
BK-031 - Stop gate solenoid circuit open 05/21/08
BK-033 - Stop gate release solenoid circuit open 05/21/08
BK-034 - Paper infeed sensor BK-Q1 defective 05/21/08
BK-035 - Start saddle stapling sensor defective 05/21/08
BK-038 - Fold stop sensor BK-Q7 defective 05/21/08
BK-039 - Outfeed sensor BK-Q8 defective 05/21/08
Solution Text Updated
BK-040 - Pre-infeed motor BK-M19 defective 05/21/08
BK-041 - Pre-infeed motor BK-M19 shorted 05/21/08
BK-042 - Pre-infeed motor BK-M19 open circuit 05/21/08
BK-043 - Docking position sensor BK-Q35 defective 05/21/08
BK-045 - Fold gap sensor BK-Q37 defective 05/21/08
BK-150 - 36v high, check transformer 05/21/08
To login as administrator - press user tools key then login / logout button - set login user name as admin 05/21/08
and no password
Developer Bias output abnormal - check 24VINT frrom front door switch 05/21/08
JC-029 - cleaned finisher exit sensor 05/21/08
JC-029 - check position of stack feed out sensor 05/21/08
check all network connections 05/21/08
Print job not printing - Turn User Authentication for printing off 05/21/08
Print button & master making keys are reversed, reset SP 47. 05/21/08
SP mode displays in Japanese: Set SP 5-131 to 1, and on SBCU switch 1 on and 2,3,4 off 05/21/08

PCU Counter reset: Enter service mode>Select Service Menu 2>Select PCU Counter Clear 05/21/08
Paenl buttons n/w - replace Operation panel 05/21/08
color missing - replace effected developer unit. 05/21/08
Fusing temperature error: Reset using Plotter Switch 01, change bit 0 to a 1. Reboot machine. 05/21/08
Memory setting error - reflash with latest firmware 05/22/08
Memory setting error - replace engine nvram 05/22/08
Memory setting error - replace HDD 05/22/08
please wait indication for a long time, replace hard drive 05/22/08
Memory setting error - replace I/O board 05/22/08
Memory setting error - reseat connections on BICU and IOB 05/22/08
Memory setting error - replace BICU (IPU error) 05/22/08
Engine Response error - blown barrel fuse FU 9 05/22/08

Finisher entrance Jam - bridge unit timing issue, set ADF to SADF mode (field fix) 05/22/08

Metric displayed - Incorrect settings in SP5- 024 and SP5-131, set both to "1" for North America 05/22/08

Engine Response error - reflash firmware 05/22/08


Solution Text Updated
Engine Response error - replace controller board 05/22/08

Exposure lamp error: Scanner mirror out of position 05/22/08


Polygonal mirror motor error: Defective mirror motor 05/22/08
Exposure lamp error: Defective exposure lamp 05/22/08
Exposure lamp error: Defective exposure lamp stabilizer 05/22/08
Exposure lamp error: Defective SBU 05/22/08
Exposure lamp error: Lens block out of position 05/22/08
Polygonal mirror motor error: Defective BICU 05/22/08
TD sensor error: Defective TD sensor 05/22/08
TD sensor error: Loose connection of the PCU 05/22/08
Lines on new install, Perform TSB # 013 05/22/08
SP 3812 reports an 8 error - clean or replace Toner end sensor 05/22/08
SR842 Upper /Lower Transport motor initialization fail - replace lower transport motor 05/22/08
SR842 Upper /Lower Transport motor initialization fail - replace upper transport motor 05/22/08
SR842 Shift tray motor initialization fail - replace shift tray motor 05/22/08
Fusing end thermister error - replace PSU 05/22/08
Staple waste hopper full - SR 840/SR841 - empty staple waste hopper 05/22/08
Reg sensor does not turn ON - adjust paper buckle SP 1-003 05/22/08
Please Wait - fuser comes to temp, try w/o HHD and replace as needed 05/22/08
Please Wait - Check print, fax and finisher (options) 05/22/08
Jitter/bands - replaced lamp stabilizer (all colors) 05/22/08
Jitter/bands - replace development unit for affected color 05/22/08
Jitter/bands - incorrect screw installed in cover / 11 x 17 causing paper hesitation 05/22/08
Duplex Inverter sensor does not turn ON - clean/replace sensor, SP 5-803-5 bit 5 to check 05/22/08
Duplex Inverter sensor does not turn OFF - replace duplex junction gate mylars 05/22/08
Independent toner message on display, Set SP-mode 5051 to off 05/22/08
Jitter/bands - replace DV clutch # AX200273 for affected color, TSB#030 05/22/08
Tray 1 sensor does not turn ON - check paper loading in tray 05/22/08
Tray 1 sensor does not turn ON - check/replace tray 1 feed roller 05/22/08
Tray 1 sensor does not turn ON - check/replace tray 1 feed clutch 05/22/08
Tray 2 sensor does not turn ON - check paper loading in tray 2 05/22/08
Tray 2 sensor does not turn ON - check/replace tray 2 paper feed clutch 05/22/08
Tray 3/LCT sensor does not turn ON - check paper loading in tray 05/22/08
Solution Text Updated
Tray 3/LCT sensor does not turn ON - check/replace tray feed out clutch 05/22/08
Tray 4 sensor does not turn ON - check paper loading in tray 05/22/08
Tray 4 sensor does not turn ON - check/replace tray feed out clutch 05/22/08
Tray 2 sensor does not turn ON - check/replace tray 2 feed tire 05/22/08
Tray 3/LCT sensor does not turn ON - check/replace paper feed tire 05/22/08
Tray 4 sensor does not turn ON - check/replace paper feed tire 05/22/08
Reg sensor does not turn ON - check for blockage in paper path 05/22/08
External exit tray sensor does not turn ON - clean or replace sensor 05/22/08
Internal exit tray sensor does not turn ON - clean/replace sensor 05/22/08
Duplex Feed sensor does not turn ON - check for blockage in turn gate area 05/22/08
Duplex Exit 1 sensor does not turn ON - clean/replace sensor in inverter unit, SP5-803-6 bit 2 to check 05/22/08

Duplex Exit 1 sensor does not turn ON - check inverter paper path 05/22/08
Duplex Exit 1 sensor does not turn ON - check inverter exit motor is running 05/22/08
Duplex Exit 2 sensor does not turn ON - clean/replace sensor, SP 5-803-6 bit 3 to check 05/22/08
Duplex Exit 2 sensor does not turn ON - check for blockage in inverter unit 05/22/08
Duplex Exit 3 sensor does not turn ON - clean/replace sensor, SP 5-803-6 bit 4 to check 05/22/08
Duplex Exit 3 sensor does not turn ON - check for paper path blockage in inverter unit 05/22/08
Duplex Feed sensor does not turn ON - clean/replace sensor, SP 5-803-5 bit 6 to check 05/22/08
Duplex Feed sensor does not turn ON - check for blockage in duplex unit 05/22/08
Tray 3/LCT sensor does not turn OFF - paper jammed over sensor 05/22/08
Tray 3/LCT sensor does not turn OFF - clean/replace sensor 05/22/08
Tray 4 sensor does not turn OFF - clean/replace sensor 05/22/08
Reg sensor does not turn OFF - clean/replace sensor, SP 5-803-5 bit 4 to check 05/22/08
Reg sensor does not turn OFF - replace registration clutch, SP5-804-10 to check 05/22/08
Duplex Inverter sensor does not turn OFF - clean/replace sensor, SP 5-803-5 bit 5 to check 05/22/08
Duplex Exit 1 sensor does not turn OFF - clean/replace sensor, SP 5-803-6 bit 2 to check 05/22/08
Duplex Exit 2 sensor does not turn OFF - clean/replace sensor, SP 5-803-6 bit 3 to check 05/22/08
Duplex Exit 3 sensor does not turn OFF - clean/replace sensor, SP 5-803-6 bit 4 to check 05/22/08
Duplex feed sensor does not turn OFF - clean/replace sensor, SP 5-803-5 bit 6 to check 05/22/08
DFGATE assert error: SBCU defective 05/22/08
DF scanning finish error: ADF interface cable defective 05/22/08
Bypass jams - machine cannot auto-detect legal paper in bypass must set size 05/22/08
Light copies - run toner add mode SP 3-015 all or individual colors 05/22/08
Solution Text Updated
Light copies - check laser shutter is opening all the way and SP 2-914 is set to 38 05/22/08
Noise - run single colors, replace effected PCU (usually black) 05/22/08
Jam counters do not increment - check front door switches 05/22/08
Jam counters do not increment - check right door open push switch 05/22/08
Jam counters do not increment - check bridge unit Right Guide Cover push switch 05/22/08
Jam counters do not increment - check bridge unit Left Guide Push switch 05/22/08
DF Jams - use SP 7 508 for original jam history 05/22/08
Bypass jams - Set SP 1-007 to "0" for Letter/SEF or "1" for Legal/SEF 05/22/08
noise in fuser exit - paper exit roller warped & touching frame 05/22/08
Black lines with DF - Clean Scan Glass . See SP 4-020 ADF Dust Check Levels 05/22/08
Toner suction motor replacement alert - reset SP 2973 to 0. 05/22/08
Circut breaker trips when front door is closed, Pinched wire in fusing unit 05/22/08
Reseat corner staple home position sensor on SR5000 05/22/08
BK-151 - 36V low, check transformer 05/22/08
BK-152 - 36V high, interlock PCB defective 05/22/08
BK-153 - 36v low, check connections on interlocke PCB 05/22/08
BK-154 - 24v output high, check transformer 05/22/08
BK-155 - 24v output low, interlock PCB defective 05/22/08
BK-157 - 36v output low, interlock PCB defective 05/22/08
BK-158 - Communication error, BK to TR or BK to CF 05/22/08
BK-159 - PCB MD6DC B is defective 05/22/08
BK-160 - PCB MD6DC C is defective 05/22/08
BK-161 - PCB MD3DC H is defective 05/22/08
BK-201 - Paper infeed sensor BK-Q1 defective 05/22/08
BK-202 - paper infeed sensor BK-Q1 defective (lag) 05/22/08
BK-203 - start sensor for saddle stapling BK-Q4 defective 05/22/08
BK-204 - start sensor for saddle stapling defective (lag) 05/22/08
BK-207 - Fold stop sensor BK-Q7 defective 05/22/08
BK-208 - fold stop sensor BK-Q7 defective (lag) 05/22/08
BK-209 - outfeed sensor BK-Q8 defective 05/22/08
BK-210 - outfeed sensor defective (lag) 05/22/08
BK-401 - staple head defective 05/22/08
ST-001 - stacker motor ST-M1 shorted 05/22/08
ST-002 - stacker motor ST-M1 defective, open circuit 05/22/08
Solution Text Updated
Netfile error - reformat HDD SP 5832- 011 05/22/08
Add toner - replace ID sensor, check VSP in SP 3-103-2 05/22/08
Add toner - front door swithes not restting, message should switch to "Now Loading" 05/22/08
Can't enter SP modes - machine waiting for print or fax job to complete 05/22/08
Check for worn pressure roller. 05/22/08
Address book data error: No HDD installed or SD card in wrong slot, install fax SD card in slot #2 05/22/08

Address book data error: Execute SP 5-846-050 to clear address book 05/22/08
HDD access Error: Defective HDD 05/22/08
HDD Error 3: Bad sector on HDD, replace HDD 05/22/08
HDD access Error: Reformat HDD with SP 5-832-001 05/22/08
HDD error 1: Cable between controller and HDD loose or defective 05/22/08
HDD error 1: HDD power connector loose or defective 05/22/08
HDD error 1: HDD defective 05/22/08
HDD error 1: Controller board defective 05/22/08
HDD error 2: Reformat HDD using SP 5-832-1 05/22/08
HDD error 3: Bad sector on HDD, reformat HDD using SP 5-832-1 05/22/08
Watchdog error: Defective controller board 05/22/08
HDD error 4: Abnormal data transfer on HDD, replace HDD 05/22/08
HDD error 4: Abnormal data transfer on HDD, reformat HDD using SP 5-832-1 05/22/08
Startup without video output end error: Defective controller board 05/22/08
Startup without video input end error: Defective controller board 05/22/08
SD card error 1, recognition error: Defective SD card 05/22/08
SD card error 1, recognition error: Use correct SD card 05/22/08
SD card error 2, SD card removed: Insert SD card 05/22/08
SD card error 3, SD card access error: Insert SD card 05/22/08
SD card error 3, SD card access error: Defective SD card 05/22/08
SD card error 3, SD card access error: Defective controller board 05/22/08
Address book data error: Reformat HDD using SP 5-832-001 05/22/08
No Comms finisher to bicu - Check wire ties on finisher damaging wire 05/22/08

Black Solenoid Error: Defective Black PCU 05/22/08

Charge roller over current - check bias terminal contact 05/23/08


Charge roller over current - CRAM memory SP 5-801-1 only if patches are reversed 05/23/08
Solution Text Updated
Charge roller over current - replace high voltage supply board 05/23/08
Charge roller over current - replace ID sensor 05/23/08
Charge roller over current - reinitialize ID sensor SP3-001-02 05/23/08
Charge roller over current - overtoned, detone machine 05/23/08
TR002 - Transport / Knife Motor error - replace trimmer transport motor 05/23/08
SMTP authentication not supported on B079 series 05/23/08

B701/SR970 - Shift roller motor error - check/replace shift roller motor 05/23/08
Potential sensor error black, Charge roller dirty or defective 05/23/08
Potential sensor error black, OPC defective 05/23/08
Potential sensor error, clean and check contacts on black drum unit and main frame 05/23/08
B700/SR4000 Entrance sensor jam - replace entrance sensor 05/23/08
B700/SR4000 jogger fence motor initialization error - replace jogger fence motor 05/23/08
B700/SR4000 Shift roller motor initialization error - replace shift roller motor 05/23/08
B700/SR4000 Staple shift motor initialization error - replace staple shift motor 05/23/08
B700/SR4000 stapling motor initialization error - replace stapling motor 05/23/08
B700/SR4000 - Paper folding error - Inspect paper folder assembly for binding 05/23/08
B700/SR4000 - Stack feed out belt motor error - replace stack feed out motor 05/23/08
B700/SR4000 - Paper punch motor error - replace paper punch motor 05/23/08
Z-Folder Unit - Paper feed sensor jam - replace paper feed sensor 05/23/08
Z-Folder Unit - Paper feed jam - replace paper feed sensor(lag) 05/23/08
Z-Folder Unit - Fold timing sensor(late) - replace fold timing sensor 05/23/08
Z-Folder Unit - Fold timing sensor(lag) - replace fold timing sensor 05/23/08
Z-Folder Unit - Lead edge sensor(late) - replace lead edge sensor 05/23/08
Z-Folder Unit - Lead edge sensor(lag) - replace lead edge sensor 05/23/08
Z-Folder Unit - Up stopper sensor(late) - replace up stopper sensor 05/23/08
Mailbox B762 - Vertical transport sensor 1 jam - replace Vertical transport sensor 1 05/23/08
Mailbox B762 - Vertical transport sensor 2 jam - replace Vertical transport sensor 2 05/23/08
Mailbox B762 - Vertical transport sensor 3 jam - replace Vertical transport sensor 3 05/23/08
Mailbox B762 - Vertical transport sensor 4 jam - replace Vertical transport sensor 4 05/23/08
Mailbox B762 - Vertical transport sensor 5 jam - replace Vertical transport sensor 5 05/23/08
Cover interposer B704 - Paper feed sensor jam - replace paper feed sensor 05/23/08
Cover interposer B704 - Vertical transport path jam - Inspect vertical transport for binding 05/23/08
Cover interposer B704 - Bottom plate position sensor jam - replace bottom plate position sensor 05/23/08
Solution Text Updated
B701/SR970 - Entrance sensor jam - replace entrance sensor 05/23/08
B701/SR970 - Proof tray entrance sensor jam - replace proof tray entrance sensor 05/23/08
B701/SR970 -Shift tray exit sensor - replace shift tray entrance sensor 05/23/08
B701/SR970 - belt feed out motor error - replace belt feed out motor 05/23/08
B701/SR970 - Corner staple hp sensor error - replace corner staple HP sensor 05/23/08
B701/SR970 - Shift tray motor error - replace shift tray motor 05/23/08
B701/SR970 - Jogger fence motor error - replace jogger fence motor 05/23/08
B701/SR970 - Stapler shift motor error - replace stapler shift motor 05/23/08
B701/SR970 - Stapling motor error - replace staple cartridge 05/23/08
B701/SR970 - Stapling motor error - replace stapling motor 05/23/08
B701/SR970 - Stack feed out belt motor error - replace stack feed out belt motor 05/23/08
B701/SR970 - Stack feed out belt motor error - replace stack feed out belt HP sensor 05/23/08
varying reg legal only - width sensor 2 actuator stuck 05/23/08
How to set 11x17 Double count, Special SP modes 5-104 05/23/08
How to download stamp data - SP 5-853 05/23/08
reset the devolpment unit - see TSB 002 05/23/08
Refer to TSB B202/B178/B180 - 032 - Color alignment adj procedure 05/23/08
White diagonal lines - see TSB # B202/B178/B180 # 030 05/23/08
Incorrect add paper message - add seal to tray - TSB B202-010 05/23/08
B602 Entrance sensor does not turn OFF - clean/replace sensor 05/23/08
B602 Stapler error - replace staple cartridge 05/23/08
Please Wait - Check finisher is at home position 05/23/08
Fax User Parameter SW 03 Set bits 0 & 5 to 0 for OFF or 1 for ON 05/23/08
B599 Finisher entrance sensor - clean or replace sensor 05/23/08
B599 Finisher entrance sensor - check for paper delay in copier 05/23/08
B599 Shift tray 1 error - check tray for proper side/side and up/down movement 05/23/08
B599 Shift tray 2 error - check tray for proper side/side and up/down movement 05/23/08
B599 Staple problem - check stapler for proper movement 05/23/08
B599 Finisher Exit sensor does not turn ON - clean/replace sensor 05/23/08
B599 Finisher Exit sensor does not turn ON - check finisher paper path 05/23/08
B599 Finisher drive problem - check for binding of motor and drive system 05/23/08
B599 Finisher tray up/down movement delayed 05/23/08
B599 finisher jogger stuck or delayed movement 05/23/08
B599 finisher jogger HP sensor - clean or replace sensor 05/23/08
Solution Text Updated
B599 Finisher stapler operation problem 05/23/08
B599 Exit sensor does not turn off - clean/replace sensor 05/23/08
B599 Exit sensor does not turn off - check for paper delay over sensor 05/23/08
B599 punch error - check punch operation 05/23/08
B599 Jam clear 05/23/08
B602 Entrance sensor does not turn ON - clean/replace sensor 05/23/08
B602 Entrance sensor does not turn ON - check for paper delay coming out of copier 05/23/08
B602 Entrance sensor does not turn OFF - check for paper hestitation over sensor 05/23/08
B602 Stack exit sensor - clean/replace sensor 05/23/08
B602 Folder Sensor does not turn ON - clean/replace sensor 05/23/08
B602 Folder Sensor does not turn OFF - clean/replace sensor 05/23/08
B602 Punch error - chech punch unit operation 05/23/08
B602 Transport motor error - check for overload on motor 05/23/08
B602 paddle motor error - check motor operation 05/23/08
B602 Stapler slide motor / folder motor error - check motor(s) operation 05/23/08
B602 lift motor error - check for binding of motor operation 05/23/08
DF Power on Jam - previous jam not cleared when power restored 05/23/08
DF Power on Jam - any DF sensor stuck in ON conditon, check all sensors 05/23/08
DF skew correction sensor does not turn ON - original skews and misses sensor 05/23/08
DF interval sensor does not turn ON - clean/replace sensor 05/23/08
DF registration sensor does not turn ON - clean/replace sensor 05/23/08
DF registration sensor does not turn ON - check original feed operation 05/23/08
DF relay sensor does not turn ON - clean/replace sensor 05/23/08
DF inverter sensor does not turn ON - clean/replace sensor 05/23/08
CPU error - replace MBU 05/23/08
CPU error - replace FCU 05/23/08
Key counter not working: Set SP 5-113 to 11 or 12, user tools>system settings>admin tools>external 05/23/08
charge management
Image transfer error: IPU board defective 05/23/08
Image transfer error: Controller board defective 05/23/08
Image transfer error: Video controller defective 05/23/08
DFGATE assert error: ADF interface cable loose, disconnected or damaged 05/23/08
DFGATE assert error: Mismatch firmware between the SBCU and ADF board 05/23/08
Memory address error: Mismatched firmware between the SBCU and controller board 05/23/08
Solution Text Updated
Memory address error: Controller defective 05/23/08
Memory address error: SBCU defective 05/23/08
Memory address error: Reload firmware 05/23/08
Memory address error: IPU board defective 05/23/08
DF scanning finish error: SBU board defective 05/23/08
DF scanning finish error: Mismatch firmware between the SBCU and ADF board 05/23/08
Charge roller error: Charge high voltage supply board defective 05/23/08
Charge roller error: Connection at PCU loose, disconnected or damaged 05/23/08
Polygon motor error: Polygon motor harness loose, disconnected or defective 05/23/08
Polygon motor error: Polygon motor defective 05/23/08
Polygon motor error: SBCU board defective 05/23/08
Laser synchronization error: Poor connection between the laser synchronization detector board and SBCU 05/23/08
board
Laser synchronization error: Laser synchronization detector board out of position 05/23/08
Laser synchronization error: Laser synchronization detector board defective 05/23/08
Laser synchronization error: SBCU board defective 05/23/08
Laser synchronization error: LD unit defective 05/23/08
CPU error - reseat MBU, insure battery jumper is ON 05/23/08
Max Copier Volume (color ratio: 30%) 50k prints 05/23/08
Main scan encoder unit: Defective main scan drive motor 05/23/08
Main scan encoder unit: Defective main scan encoder 05/23/08
Main scan encoder unit: Defective main scan encoder sensor 05/23/08
Tank Full Sensor - reset using SP2505 05/23/08
Tank Full Sensor - reset using SP7804 05/23/08
Polygon Motor error - replace BICU if CN520 has no trigger on pin 3 05/23/08
TD error Yellow (VT hi) - TD sensor defective 05/23/08
TD error Yellow (VT hi) - PCU defective. 05/23/08
TD error Yellow (VT hi) - Check harness and connections 05/23/08
TD error Yellow (VT Hi) - Reintialized yellow developer. 05/23/08
Polygon Motor error - check for pinched wire in laser unit harness behind fax option ( if installed ) 05/23/08

check or replace exit sensor 05/23/08


Duplex entrance sensor jam - TSB B234-13 05/23/08
Duplex entrance sensor jam - Refer to TSB - B234/B235/B236 - 019 05/23/08
Duplex inverter sensor S20 jam - sensor defective 05/23/08
Solution Text Updated
Double feed sensor jam - Turn off double feed detection SP1908 05/23/08
Exposure lamp error, Exposure lamp defective 05/23/08
Exposure lamp error, Lamp Stabilizer defective 05/23/08
Exposure lamp error, SBU defective 05/23/08
Exposure lamp error, Dirty white plate 05/23/08
Exposure lamp error, Harness and connections 05/23/08
Exposure lamp error, Check or replace mirrors for damage 05/23/08
Scanner HP error, Scanner home position sensor defective 05/23/08
Scanner HP error, Scanner motor defective 05/23/08
Scanner HP error, MCU board 05/23/08
Scanner HP error, Scanner wire, pulleys, timing belt or carriage out of position 05/23/08
Scanner HP error, Harness and connections 05/23/08
Scanner HP error, scanner home position sensor 05/23/08
Scanner HP error, Scanner motor defective 05/23/08
Scanner HP error, MCU defective 05/23/08
Scanner HP error, Scanner wire, pulleys, timing belt or carriage out of position 05/23/08
Scanner HP error, Harness and connections 05/23/08
Encoder signal error, Scanner motor defective 05/23/08
Encoder signal error, MCU defective 05/23/08
Encoder signal error, Scanner wire, timing belt, pulleys or carriage damaged 05/23/08
Encoder signal error, Harness and connections 05/23/08
Encoder signal error, Power supply defective 05/23/08
Scanner motor error, Scanner motor defective - too slow 05/23/08
Scanner motor error, MCU defective 05/23/08
Scanner motor error, Scanner drive system locked up 05/23/08
Scanner motor error, Scanner motor defective 05/23/08
Scanner motor error, MCU defective 05/23/08
Scanner motor error, Scanner motor defective 05/23/08
Scanner motor error, MCU defective 05/23/08
Scanner motor error, Overload on scanner drive 05/23/08
Scanner motor error, Power supply defective 05/23/08
Scanner motor error, Scanner motor defective 05/23/08
Scanner motor error, Scanner drive mechanism damaged 05/23/08
Scanner motor error, MCU defective 05/23/08
Solution Text Updated
Scanner motor error, Power supply defective 05/23/08
Black level detection error, SBU Defective 05/23/08
Black level detection error, IPU Defective 05/23/08
Black level detection error, BCU Defective 05/23/08
Black level detection error, Check harness and connections to IPU, SBU and BCU 05/23/08
White level detection error, SBU defective 05/23/08
White level detection error, IPU defective 05/23/08
White level detection error, White plate or mirrors dirty 05/23/08
White level detection error, BCU defective 05/23/08
White level detection error, Harness and connections 05/23/08
SBU error, SBU defective 05/23/08
SBU error, IPU defective 05/23/08
SBU error, BCU defective 05/23/08
SBU error, White plate dirty, out of position 05/23/08
SBU error, Harness and connections 05/23/08
SBU error, SBU defective 05/23/08
SBU error, BCU defective 05/23/08
SBU error, Harness and connections from SBU to IPU 05/23/08
IPU error, IPU defective 05/23/08
IPU error, Check harness between IPU and SBU 05/23/08
Scanner unit fan error, Scanner intake fan defective 05/23/08
Scanner unit fan error, Harness from MCU, SIB defective 05/23/08
Scanner unit fan error, MCU defective 05/23/08
Scanner unit fan error, SIB defective 05/23/08
Scanner unit fan error, MCU defective 05/23/08
Scanner unit fan error, Lamp regulator fan motor (right) defective 05/23/08
Scanner unit fan error, SIB defective 05/23/08
Scanner unit fan error, SBU fan motor defective 05/23/08
Scanner unit fan error, Check harness for MCU, SBU and SIB 05/23/08
Scanner unit fan error, MCU defective 05/23/08
Scanner unit fan error, SIB defective 05/23/08
Scanner unit fan error, SBU defective 05/23/08
Scanner unit fan error, MCU defective 05/23/08
Scanner unit fan error, SIB defective 05/23/08
Solution Text Updated
Scanner unit fan error, Lamp regulator fan motor (left) defective 05/23/08
Lamp regulator error, 1st exposure lamp defective 05/23/08
Lamp regulator error, 1st lamp FFC (flat film cable) defective 05/23/08
Lamp regulator error, MCU harness defective 05/23/08
Lamp regulator error, Lamp regulator defective 05/23/08
Lamp regulator error, MCU defective 05/23/08
Lamp regulator error, SIB defective 05/23/08
Lamp regulator error, 2nd exposure lamp defective 05/23/08
Lamp regulator error, 2nd lamp FFC (flat film cable) defective 05/23/08
Lamp regulator error, MCU harness defective 05/23/08
Lamp regulator error, Lamp regulator defective 05/23/08
Lamp regulator error, MCU defective 05/23/08
Lamp regulator error, SIB defective 05/23/08
Scanner unit fan error, Scanner unit exhaust fan defective 05/23/08
Scanner unit fan error, Fan harness defective 05/23/08
Scanner unit fan error, MCU defective 05/23/08
Scanner unit fan error, SIB defective 05/23/08
Scanner unit fan error, Scanner unit exhaust fan defective 05/23/08
Scanner unit fan error, Fan harness defective 05/23/08
Scanner unit fan error, MCU defective 05/23/08
Scanner unit fan error, SIB defective 05/23/08
Polygon motor error, IPU defective 05/23/08
Polygon motor error, BCU defective 05/23/08
Polygon motor error, Polygon mirror motor defective 05/23/08
Polygon motor error, Check harness and connections 05/23/08
Polygon motor error, IPU defective 05/23/08
Polygon motor error, BCU defective 05/23/08
Polygon motor error, Polygon mirror motor defective 05/23/08
Polygon motor error, Check harness and connections 05/23/08
Polygon motor error, IPU defective 05/23/08
Polygon motor error, BCU defective 05/23/08
Polygon motor error, Polygon mirror motor defective 05/23/08
Polygon motor error, Check harness and connections 05/23/08
Polygon motor error, IPU defective 05/23/08
Solution Text Updated
Polygon motor error, BCU defective 05/23/08
Polygon motor error, Polygon mirror motor defective 05/23/08
Polygon motor error, Check harness and connections 05/23/08
Stack feed out belt motor error - Feed out belt motor bound or defective 05/23/08
Stack feed out belt motor error - Stack feed out HP sensor defective 05/23/08
Stack feed out belt motor error - Booklet finisher main board defective 05/23/08
Stack feed out belt motor error - Reloaded Finisher firmware for SR5000 05/23/08
User Tools, copier/doc features, general features, input/output, select three hole 05/23/08

Poor stapling issue - replace B830 finisher guide B8304571 05/23/08


Z fold unit, exit sensor defective (lag) 05/23/08
Copy data security error, option board missing 05/23/08
Copy data security error, option defective 05/23/08
Tray 1 late jam - tray 1 feed sensor defective 05/23/08
Tray 2 jam late - Tray 2 feed sensor defective 05/23/08
Tray 3 jam late - Tray 3 feed sensor defective 05/23/08
Tray 4 jam late - Tray 4 paper feed sensor defective 05/23/08
Tray 5 jam late - tray 5 feed sensor defective 05/23/08
Tray 6 late jam - Tray 6 feed sensor defective 05/23/08
Bypass tray feed sensor defective 05/23/08
vertical transport sensor #1 defective 05/23/08
vertical transport sensor #2 defective 05/23/08
vertical transport sensor #3 defective 05/23/08
vertical transport sensor #4 defective 05/23/08
vertical transport sensor #6 defective 05/23/08
vertical transport sensor #7 defective 05/23/08
LCT relay sensor defective 05/23/08
LCT exit sensor defective 05/23/08
Relay sensor defective 05/23/08
Registration sensor jam - sensor defective 05/23/08
Duplex entrance sensor jam - sensor defective 05/23/08
Duplex transport sensor jam - sensor defective 05/23/08
Duplex transport sensor #2 jam - sensor defective 05/23/08
Duplex transport sensor #3 jam - sensor defective 05/23/08
Solution Text Updated
Registration jam - registration sensor defective 05/23/08
Tray 1 jam (lag) - feed sensor defective 05/23/08
Tray 2 jam (lag) - feed sensor defective 05/23/08
Tray 3 feed jam (lag) - feed sensor defective 05/23/08
Tray 4 feed jam (lag) - feed sensor defective 05/23/08
Tray 5 feed jam (lag) - feed sensor defective 05/23/08
Tray 6 feed jam (lag) - feed sensor defetcive 05/23/08
Tray 7 feed jam (lag) - feed sensor defective 05/23/08
Transport sensor #1 jam (lag) - sensor defective 05/23/08
Transport sensor #2 jam (lag) - sensor defective 05/23/08
Transport sensor #3 jam (lag) - sensor defective 05/23/08
Transport sensor #4 jam (lag) - sensor defective 05/23/08
Transport sensor #5 jam (lag) - sensor defective 05/23/08
Transport sensor #6 jam (lag) - sensor defective 05/23/08
Transport sensor #7 jam (lag) - sensor defective 05/23/08
LCT relay sensor jam (lag) - sensor defective 05/23/08
LCT exit sensor jam (lag) - sensor defective 05/23/08
Relay sensor jam (lag) - sensor defective 05/23/08
Heat pipe exit sensor jam (lag) - sensor defective 05/23/08
Exit sensor jam (lag) - sensor defective 05/23/08
Duplex entrance sensor jam (lag) - sensor defective 05/23/08
Duplex transport sensor #1 jam (lag) - sensor defective 05/23/08
Duplex transport sensor #2 jam (lag) - sensor defective 05/23/08
Duplex transport sensor #3 jam (lag) - sensor defective 05/23/08
Inverter tray paper sensor jam (lag) - sensor defective 05/23/08
Registration sensor jam (lag) - sensor defective 05/23/08
Finisher entrance sensor jam (late) - sensor defective 05/23/08
Set IOB dip swith 101 # 1 and #7 on- all others off 05/23/08
GBC - Check or replace Main power switch inside GBC front cover 05/23/08
Cover interposer paper size incorrect / mismatched 05/23/08
Oil Clincher message - reset - power off BK5010/Press and hold 2 innermost buttons on operation 05/23/08
panel/power on while holding buttons for 3-4 seconds
DLCT will not auto detect legal size paper - machine limitation 05/23/08
Green Diagonal transport belt needed adjustment(tightened) 05/23/08
Solution Text Updated
Left side exit transport door out of adjustment(loose) 05/23/08
Adjust SP mode 1001 Lead edge registration (for SEF) and SP mode 1002 Side to side registration (for LEF) 05/23/08

Fax fowarding to folder not possible because machine has only 2 fax lines 05/23/08
DIS/NSF not detected - set 2nd phone line to ON, com sw 16= fax sp 1104-23 bit 1 to a 1 05/23/08
DIS/NSF not detected - check FCU/NCU connections 05/23/08
DIS/NSF not detected - check fax line connection to wall 05/23/08
DIS/NSF not detected - replace FCU 05/23/08
DIS/NSF not detected - replace NCU 05/23/08
User enhancement installation, Plugs in to controller board (piggy back) 05/23/08
Doc server not working - Memory clear SCS with SP-5801-3 05/23/08
Doc server not working - Formatt HDD with SP 5-832 after backing up address book 05/23/08
Black Solenoid Error: Replace Engine Board 05/23/08

Black Solenoid Error: Defective Black Solenoid, see TSB#10 05/23/08

Black Solenoid Error: Defective Drive Unit, see TSB#10 05/23/08

BICU defective 05/27/08


Noise at higher modem speeds or narrow bandwidth, phone line problem 05/27/08
Adjust Fax Printer Switch 02 (refer to service manual) 05/27/08
Fax connections are loose, disconnected or damaged 05/27/08

On FCU board confirm that Switch 1 is on and Switch 3 is off 05/27/08

Defective IOB board 05/27/08

Defective FCU board 05/27/08

Noise at higher modem speeds or narrow bandwidth, phone line problem 05/27/08
Adjust Fax Printer Switch 02 (refer to service manual) 05/27/08
Change G3 switch 03, bits 1, 2 and 6 to 0 05/27/08
Change System Swich 1C, Bit 0 to 1, turn machine off and on 05/27/08
Adjust Fax Printer Switch 02 (refer to service manual) 05/27/08
FCU defective 05/27/08
Noise at higher modem speeds or narrow bandwidth, phone line problem 05/27/08
Solution Text Updated
Adjust Fax Printer Switch 02 (refer to service manual) 05/27/08
tighten platen cover hinges(loose screws) 05/27/08
Adjust Fax Printer Switch 02 (refer to service manual) 05/27/08
TX mode - use v.17 or slower in dedicated TX parameters 05/27/08
Change G3 Switch 01, Bit 4 to 1 05/27/08
Tray selection not available in fax mode 05/27/08
Upgrade fax firmware to FCU 5.00 or higher 05/27/08

Replace MBU board 05/27/08

Please wait on display: Replace HDD 05/27/08


PBase- Vista Support: Supported with Pbase version 3.7.1 05/27/08
Finisher pressure motor error - Finisher lift motor AX050074, defective 05/27/08
Perform sp 2207 to load toner in hopper 05/27/08
set G3-1 switch, 5 and 6 to 14.4 or lower 05/27/08
Noise at higher modem speeds or narrow bandwidth, phone line problem 05/27/08
sp 5-105 to increase registration to front of paper 05/27/08
Change ECM to off= com. sw 01 or fax sp 1104-002, bit 0 to 0 = off 05/27/08
Exposure lamp error - replace exposure lamp 05/27/08
Exposure lamp error - exposure lamp stabilizer board defective 05/27/08
Exposure lamp error - check exposure lamp connector 05/27/08
Exposure lamp error - replace SBU board 05/27/08
Exposure lamp error - clean exposure white plate 05/27/08
Exposure lamp error - scanner mirror or lens is out of position or dirty - clean or adjust 05/27/08
Scanner HP does not go OFF - scanner motor defective 05/27/08
Scanner HP does not go OFF - check connection between SIO board and scanner motor 05/27/08
Scanner HP does not go OFF - scanner home position sensor defective 05/27/08
Scanner HP does not go OFF - harness between SBU board and home position sensor disconected 05/27/08

Scanner HP does not go ON - harness between SBU board and home position sensor disconected 05/27/08
Scanner HP does not go ON - scanner HP is defective 05/27/08
Scanner HP does not go ON - reseat harness between SIO and scanner motor 05/27/08
Scanner HP does not go ON - replace scanner motor 05/27/08
Scanner HP does not go ON - reseat connections between SBU and HP sensor 05/27/08
white level detect error - clean exposure glass, white plate, mirrors, and lens 05/27/08
Solution Text Updated
white level detect error - check exposure lamp is lit during initialization 05/27/08
white level detect error - reseat harness between SBU and IPU 05/27/08
white level detect error - replace exposure lamp 05/27/08
white level detect error - replace SBU board 05/27/08
SBU connection error (-1) - replace SBU board 05/27/08
SBU connection error (-1) - replace BCU Board 05/27/08
Serial Number mismatch - NVRAM defective 05/27/08
Serial Number mismatch - BCU replaced without original NVRAM 05/27/08
polygon motor speed error - replace laser harness 05/27/08
polygon motor speed error - replace IPU board 05/27/08
Yellow (LD0) laser sync error - replace LDB board 05/27/08
Drum gear position sensor error - replace PCU(s) (1 sensor @ drum) 05/27/08
Zero cross error - replace PSU 05/27/08
IPU error - replace IPU board 05/27/08
black level detect error - replace SBU 05/27/08
black level detect error - make sure optics are clean 05/27/08
IPU error - check connection between IPU and SBU 05/27/08
Serial Number mismatch - mismatch between BCU and NVRAM 05/27/08
polygon motor not up to speed <3secs - replace polygon motor 05/27/08
polygon motor not up to speed <3secs - replace polygon motor driver board 05/27/08
polygon motor signal error - replace polygon motor 05/27/08
polygon motor signal error - replace polygon motor driver board 05/27/08
polygon motor signal error - check harness connections to motor and board 05/27/08
Black laser detect error - replace black LD board 05/27/08
Black laser detect error - replace IPU 05/27/08
Black laser detect error - replace black sync detector board 05/27/08
Black laser detect error - check for loose harness connections 05/27/08
Yellow laser detect error - replace yellow LD board 05/27/08
Yellow laser detect error - replace yellow sync detector board 05/27/08
Yellow laser detect error - replace IPU board 05/27/08
Yellow laser detect error - check harness connections to laser 05/27/08
Magenta laser detect error - replace magenta LD board 05/27/08
Magenta laser detect error - replace magenta sync detector board 05/27/08
Magenta laser detect error - replace IPU board 05/27/08
Solution Text Updated
Magenta laser detect error - check laser harness connections 05/27/08
Cyan laser detect error - replace cyan LD board 05/27/08
Cyan laser detect error - replace cyan sync detector board 05/27/08
Cyan laser detect error - replace IPU board 05/27/08
Cyan laser detect error - check laser harness connections 05/27/08
black (LD1) laser sync error - check door switches 05/27/08
Yellow (LD0) laser sync error - replace yellow sync detector board 05/27/08
Zero cross error - problem in fuser unit, check for shorts etc 05/27/08
Zero cross error - reseat CN 221 pin 2 on IOB and CN 909 pin 6 on PSU 05/27/08
HR overheat - replace the PSU 05/27/08
HR overheat - replace the IOB 05/27/08
HR overheat - replace the BCU 05/27/08
HR overheat - replace thermistors, check temp in SP 1-106 1 and 2 05/27/08
HR overheat - Ferrite roller HP sensor out of position 05/27/08
Zero cross error - replace IOB 05/27/08
Copy Data Security error - check copy data board connections 05/27/08
Laser Shutter sensor (on) error - check for load binding on shutter mechanism 05/27/08
Laser Shutter sensor looses ON signal - check for load on shutter motor 05/27/08
Laser Shutter sensor looses ON signal - clean or replace sensor(s) 05/27/08
Laser Shutter sensor detects ON signal after a SC 291 - check for binds in shutter mechanism 05/27/08
Both Laser Shutter sensors detect ON signal - check harness connections to sensors 05/27/08
Fusing/exit motor error - motor overload, check for mechanical binds 05/27/08
Fusing/exit motor error - replace motor 05/27/08
HR overheat >240C - replace PSU 05/27/08
HR overheat >240C - replace IOB 05/27/08
HR overheat >240C - replace BCU 05/27/08
IH inverter voltage error - check/reseat CN 981 on inverter board 05/27/08
IH inverter voltage error - replace IH inverter board 05/27/08
IH inverter power on error - replace the IH inverter board 05/27/08
IH inverter power on error - check IH coil is open/shorted, replace as needed 05/27/08
IH comm error - check connections from IH inverter to IOB 05/27/08
IH comm error - replace inverter board 05/27/08
Fusing rotation error - check sensor with SP5-803-34, replace as needed 05/27/08
Fusing rotation error - check condition of star wheel on end of roller 05/27/08
Solution Text Updated
IH coil short error - check coil for shorts or high resistance, replace as needed 05/27/08
IH coil short error - replace IH inverter board 05/27/08
IH high temp error - replace IH inverter board 05/27/08
IH high temp error - check IH inverter fan, replace as needed 05/27/08
IH high temp error - incorrect paper type/size input into machine 05/27/08
EEPROM error - turn power off and on 05/27/08
RFID unit check error - external noise, pwr off/on and retry 05/27/08
Booklet stapler REAR motor error - check for binds in stapler 05/27/08
Booklet stapler REAR motor error - replace stapler motor 05/27/08
Not used in this machine 05/27/08
NIB self-diag error - replace the NIB 05/27/08
NIB self-diag error - replace controller board 05/27/08
NIB self-diag error - SP5-801-11 NCS memory clear 05/27/08
HDD mail RX error - formatt HDD with SP 5-832-007 (mail RX data) 05/27/08
single color missing - F/C mode only, single color is OK - reformat HDD 05/27/08
Watch dog error. Set controller pcb Dip switch 3 number 4 off and reboot copies 05/27/08
LanFax driver version: LANFAX M11 05/27/08

Turn off ECM in fax sp1-104-002 bit 0 = 0 05/27/08


Unable to TX to 1 location: Change Fax Comm Switch 00, Bit 2 to 0 (SP 1-104-001) 05/27/08

Replace Transfer Unit: Reset PM Counter SP 7-804-17 (Accumulator). 05/27/08

Laser unit defective 05/27/08


Heater lamp defective 05/27/08
FCU defective 05/27/08
Power supply defective 05/27/08
Reset RAM address 80047F to 00 05/27/08
MFDU or Hexagonal mirror motor defective 05/27/08
NCU or FCE defective 05/27/08

Reset RAM address 80033C to 00 05/27/08

Switch machine off, remove and reinstall memory card, switch power on 05/27/08
Solution Text Updated
Hexagonal mirror motor defective 05/27/08

Reseat / check development unit connections 05/27/08

Clean scanner slider 05/27/08


FDU defective 05/27/08
Scanner motor defective 05/27/08
Upgrade FDU firmware 05/27/08
Clean scanner slider 05/27/08
FDU defective 05/27/08
Scanner motor defective 05/27/08
Perform a "soft boot" 05/27/08
Push switch defective 05/27/08
Reset RAM address 80033C to 00 05/27/08
Developer unit H521-9071, toner mixing bar bent 05/27/08
FCE defective 05/27/08
FDU defective 05/27/08
Shipping seal still attached to toner cassette 05/27/08
Scanner lock release damaged 05/27/08
LD unit defective 05/27/08
Reset RAM address 80032C to 00 05/27/08
FCU defective 05/27/08
paper feed clutch defective 05/27/08
Reset printer switch 01, bit 0 to 1 05/27/08
Power pack defective 05/27/08
Power supply defective 05/27/08
Change Fax Communication Switch 10 05/28/08

Change Fax NCU Parameter 06 (Function 06) 05/28/08


Change Fax Communication Switch 10 05/28/08

Change Fax NCU Parameter 06 (Function 06) 05/28/08


Change Fax Communication Switch 10 05/28/08

Change Fax NCU Parameter 06 (Function 06) 05/28/08


Solution Text Updated
Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


Change Fax Communication Switch 10 05/28/08

Change Fax NCU Parameter 06 (Function 08) 05/28/08


Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


Mail TX data error - format HDD TX data with SP 5-832-008 05/28/08

Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08

Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08
Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


Black gamma error - toner density too light 05/28/08
Polygon motor error - replace polygon mirror motor 05/28/08
White level not detected correctly - clean white plate 05/28/08
White level not detected correctly - replace exposure lamp 05/28/08
White level not detected correctly - replace lamp stabilizer board if no output 05/28/08
White level not detected correctly - mirrors not in home position 05/28/08
White level not detected correctly - replace SBU 05/28/08
Scanner HPS does not turn ON - clean/check/replace sensor 05/28/08
Scanner HPS does not turn ON - check scanner movement is correct 05/28/08
Scanner HPS does not turn OFF - clean/check/replace sensor 05/28/08
Solution Text Updated
Scanner HPS does not turn OFF - check for proper scanner movement 05/28/08
Black level detect error (-01) - replace SBU 05/28/08
Black level detect error (-02) - replace SBU 05/28/08
White level detect error - clean optics 05/28/08
White level detect error - replace SBU 05/28/08
White level detect error - replace IPU 05/28/08
White level detect error - replace exposure lamp 05/28/08
SBU comm error - replace SBU 05/28/08
SBU comm error - check connections to SBU 05/28/08
SBU comm error - reload firmware 05/28/08
IPU error - replace IPU 05/28/08
IPU error - check/reseat connections to IPU 05/28/08
Serial Number mismatch - NVRAM defective, replace 05/28/08
Serial Number mismatch - wrong BCU and NVRAM installed 05/28/08
Serial Number mismatch - incorrect DIP switch settings 05/28/08
Polygon motor error - check connection to mirror motor 05/28/08
01 Yellow Sync detect error - replace LD unit 05/28/08
01 Yellow Sync detect error - replace BCU 05/28/08
01 Yellow Sync detect error - clean inside laser unit 05/28/08
01 Yellow Sync detect error - detect board not mounted correct 05/28/08
02 Magenta Sync detect error - replace LD unit 05/28/08
02 Magenta Sync detect error - replace BCU 05/28/08
02 Magenta Sync detect error - clean inside laser unit 05/28/08
02 Magenta Sync detect error - detect board not mounted correct 05/28/08
03 Cyan Sync detect error - replace LD unit 05/28/08
03 Cyan Sync detect error - replace BCU 05/28/08
03 Cyan Sync detect error - clean inside laser unit 05/28/08
03 Cyan Sync detect error - detect board not mounted correct 05/28/08
04/05 Black 0/1 detect error - replace LD unit 05/28/08
04/05 Black 0/1 detect error - replace BCU 05/28/08
04/05 Black 0/1 detect error - clean inside laser unit 05/28/08
04/05 Black 0/1 detect error - detect board(s) not mounted correct 05/28/08
01 - Yellow, Main scan length detect <10x's in a row - replace LD unit 05/28/08
02 - Magenta, Main scan length detect <10x's in a row - replace LD unit 05/28/08
Solution Text Updated
03 - Cyan, Main scan length detect <10x's in a row - replace LD unit 05/28/08
04 - Black, Main scan length detect <10x's in a row - replace LD unit 05/28/08
01 - Yellow, Main scan length detect <10x's in a row - replace sync detect board 05/28/08
02 - Magenta, Main scan length detect <10x's in a row - replace sync detect board 05/28/08
03 - Cyan, Main scan length detect <10x's in a row - replace sync detect board 05/28/08
04 - Black, Main scan length detect <10x's in a row - replace sync detect board 05/28/08
Black gamma error - replace dev clutch, see TSB# 030 05/28/08
Black gamma error - laser problem, clean unit 05/28/08
Yellow gamma error - undertoned, add toner 05/28/08
Yellow gamma error - replace dev clutch, see TSB # 030 05/28/08
Magenta gamma error - undertoned, add toner 05/28/08
Magenta gamma error - replace dev clutch, see TSB#030 05/28/08
Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


IH inverter zero X freq error - check CN 983 connection on IH inverter board 05/28/08
transfer unit rotation motor error - replaced ITB cleaning unit (binding) 05/28/08
Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


Replace cover interposer 1st paper feed sensor (late error) 05/28/08
Adjustments for operator SP 1911 to 0. 05/28/08
Finisher entrance sensor jam (lag) - sensor defective 05/28/08
Upper tray exit sensor (late) - sensor defective 05/28/08
Upper tray exit sensor (lag) - sensor defective 05/28/08
Shift tray exit sensor (late) - sensor defective 05/28/08
Shift tray exit sensor (lag) - sensor defective 05/28/08
Staple tray exit sensor (late) - sensor defective 05/28/08
Staple tray exit sensor (lag) - sensor defective 05/28/08
Staple tray paper sensor (lag) - sensor defective 05/28/08
Staple tray paper sensor (late) - sensor defective 05/28/08
Shift tray lift motor defective 05/28/08
Solution Text Updated
Finisher jogger motor defective 05/28/08
Finisher shift motor defective 05/28/08
Staple motor defective 05/28/08
Stack feed out belt motor defective 05/28/08
Pre-stack transport motor defective 05/28/08
B830 - Abnormal finisher signal - power off and on 05/28/08
Finisher upper stopper motor defective 05/28/08
Cover interposer - 1st paper feed sensor defective (lag) 05/28/08
Cover interposer - 2nd paper feed sensor defective (late) 05/28/08
Cover interposer - 2nd paper feed sensor defective (lag) 05/28/08
Cover interposer - 1st transport sensor defective (late) 05/28/08
Cover interposer - 1st transport sensor defective (lag) 05/28/08
Cover interposer - 2nd transport sensor defective (late) 05/28/08
Cover interposer - 2nd transport sensor defective (lag) 05/28/08
Cover interposer - 1st vertical transport sensor defective (late) 05/28/08
Cover interposer - 1st vertical transport sensor defective (lag) 05/28/08
Cover interposer - 2nd vertical transport sensor defective (late) 05/28/08
Cover interposer - 2nd vertical transport sensor defective (lag) 05/28/08
Cover interposer - Vertical exit sensor defective (late) 05/28/08
Cover interposer - Vertical exit sensor defective (lag) 05/28/08
Cover interposer - Entrance sensor defective (late) 05/28/08
Cover interposer - Entrance sensor defective (lag) 05/28/08
Cover interposer - Exit sensor defective (late) 05/28/08
Cover interposer - Exit sensor defective (lag) 05/28/08
Cover interposer - 1st lift motor defective 05/28/08
Cover interposer - 2nd lift motor defective 05/28/08
Cover interposer - 1st pick up motor defective 05/28/08
Cover interposer - 2nd pick up motor defective 05/28/08
To turn on the key counter function - go to user tools / system settings / admin tools / 2nd page / key 05/28/08
counter managment
Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


dead machine - gray wires from upper exit switch under scanner shorting to roller shaft 05/28/08
Solution Text Updated
Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


ink pump sensor remains on-do ink detect adjustment. 05/28/08
Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08


Change Fax Communication Switch 10, SP 1-104-017 05/28/08

Change Fax NCU Parameter 06 (SP 2-103-007) 05/28/08

WIM login: user=scanner, password=password (lowercase) 05/28/08


Change Fax NCU Parameter 06 (Function 08) 05/28/08
Network Error 10-62: Set SMTP to 127.0.0.1 & remove POP server IP 05/28/08
VSG adj error - clean/ replace ID sensor 05/29/08
VSG adj error - check for clean drum surface 05/29/08
01- Fgate error Yellow - replace LD Unit 05/29/08
02 -Fgate error Magenta - replace LD unit 05/29/08
04- Fgate error Cyan - replace LD unit 05/29/08
01 - Yellow LD feedback is low - check connections between BCU and LD unit 05/29/08
02 - Magenta LD feedback is low - check connections between BCU and LD unit 05/29/08
03 - Cyan LD feedback is low - check connections between BCU and LD unit 05/29/08
04 - Black LD feedback is low - check connections between BCU and LD unit 05/29/08
01 - Yellow LD maxed out - replace the LD unit 05/29/08
02 - Magenta LD maxed out - replace the LD unit 05/29/08
03 - Cyan LD maxed out - replace the LD unit 05/29/08
04 - Black LD maxed out - replace the LD unit 05/29/08
Black LD HP sensor does not turn ON - replace LD positioning motor 05/29/08
Black LD HP sensor does not turn ON - clean/check/replace sensor 05/29/08
Black LD HP sensor does not turn ON - check sensor actuator position 05/29/08
Line position adjustment fails - check SP5-993-007 for results (page 4-4) 05/29/08
Solution Text Updated
Line position adjustment fails - check if any color is undertoned 05/29/08
Line position adjustment fails - clean check ID sensors SP3-107 to check VSG 05/29/08
Line position adjustment fails - check rotation of transfer belt (binds etc) 05/29/08
Line position adjustment fails - replace transfer belt 05/29/08
Line position adjustment fails - check condition of PCU's replace as needed 05/29/08
Black TD sensor intilization error - check sensor connections 05/29/08
Black TD sensor intilization error - replace TD sensor SP3-123-1 to check 05/29/08
Yellow TD sensor intilization error - check TD sensor connection 05/29/08
Yellow TD sensor intilization error - replace TD sensor SP3-123-2 to check 05/29/08
Cyan TD sensor intilization error - check TD sensor connections 05/29/08
Cyan TD sensor intilization error - replace TD sensor, SP3-123-4 to check 05/29/08
Magenta TD sensor intilization error - check TD sensor connections 05/29/08
Magenta TD sensor intilization error - replace sensor, SP 3-123-3 to check 05/29/08
Black VT < .5 volts - replace TD sensor 05/29/08
Black VT < .5 volts - overtoned 05/29/08
Yellow VT < .5 volts - check TD sensor connection 05/29/08
Yellow VT < .5 volts - overtoned 05/29/08
Cyan VT < .5 volts - check TD sensor connections 05/29/08
Cyan VT < .5 volts - overtoned 05/29/08
Magenta VT < .5 volts - check TD sensor connections 05/29/08
Magenta VT < .5 volts - overtoned 05/29/08
Black DV motor error - check for excessive load on motor 05/29/08
Black DV motor error - replace motor 05/29/08
Black DV motor error - replace BCU 05/29/08
Color DV motor error - check for excess load on motor 05/29/08
Color DV motor error - replace motor 05/29/08
Color DV motor error - replace BCU 05/29/08
Self Diagnostic error, resident NVRAM: Confirm the correct controller was installed 05/29/08
Self Diagnostic Error ASIC: Defective controller board 05/29/08
Self Diagnostic Error HDD: Defective controller board 05/29/08
Self Diagnostic Error HDD: Defective HDD 05/29/08
Self Diagnostic Error HDD: HDD connection loose or damaged 05/29/08
Self Diagnostic Error NIC: Defective controller board 05/29/08
Self Diagnostic error, resident NVRAM: Defective controller board 05/29/08
Solution Text Updated
Self Diagnostic error, resident NVRAM: Defective NVRAM 05/29/08
Self Diagnostic error, optional NVRAM: Defective NVRAM 05/29/08
Self Diagnostic error, optional NVRAM: Defective controller board 05/29/08
Self Diagnostic error, RAM: Defective controller board 05/29/08
Self Diagnostic error, RAM: Defective 256MB memory 05/29/08
Self Diagnostic error, RAM: Reload controller firmware 05/29/08
Self Diagnostic error, ROM: Reload controller firmware 05/29/08
Self Diagnostic error, ROM: Defective controller board 05/29/08
Self Diagnostic error, optional RAM: Defective controller board 05/29/08
Self Diagnostic error, optional RAM: Defective optional memory 05/29/08
Self Diagnostic error, optional RAM: Reload controller firmware 05/29/08
Self Diagnostic error, clock generator: Defective controller board 05/29/08
Kernel abnormal end error: Defective HDD 05/29/08
EEPROM error 1: Defective controller board 05/29/08
EEPROM error 2: Defective controller board 05/29/08
Network interface abnormal error: Defective NIB, replace controller board 05/29/08
Wireless LAN board error 1: Wireless LAN board not installed when machine switched on 05/29/08
Wireless LAN board error 2: Wireless LAN board has been removed during machine operation 05/29/08
Wireless LAN board error 3: Wireless LAN board defective 05/29/08
Wireless LAN board error 3: Wireless LAN board connection loose 05/29/08
Wireless LAN board error: Wireless LAN board connection loose 05/29/08
Wireless LAN board error: Wireless LAN board defective 05/29/08
USB interface error: USB disconnected 05/29/08
USB interface error: Defective controller board 05/29/08
Startup without HDD connection error: HDD connections loose or defective 05/29/08
Startup without HDD connection error: Defective HDD 05/29/08
Startup without HDD connection error: Defective controller board 05/29/08
Exit guide plate motor error (B408): Exit guide plate motor defective 05/29/08
Exit guide plate motor error (B408): Exit guide plate HP sensor defective 05/29/08
Exit guide plate motor error (B408): Exit guide plate open sensor defective 05/29/08
Output tray motor error (B442): Output tray motor defective 05/29/08
Output tray motor error (B442): Tray upper limit sensor defective 05/29/08
Finisher shift motor error (B408): Shift motor defective 05/29/08
Finisher shift motor error (B408): Shift tray HP sensor defective 05/29/08
Solution Text Updated
Shift tray shift motor error: Shift tray sensor defective 05/29/08
Shift tray shift motor error: Shift motor defective 05/29/08
Bridge communication error: Poor connection between finisher and mainframe 05/29/08
Bridge communication error: Harness damaged or defective 05/29/08
Finisher connection error: Finisher connection defective 05/29/08
Interchange communication error: Interchange unit installed incorrectly 05/29/08
Interchange communication error: Interchange unit connection loose, disconnected or damaged 05/29/08
Interchange communication error: Interchange unit harness damaged 05/29/08
Finisher jogger motor error (B408): Jogger HP sensor disconnected or defective 05/29/08
Finisher jogger motor error (B408): Jogger motor connectors loose, disconnected or damaged 05/29/08
Finisher jogger motor error (B408): Jogger motor defective 05/29/08
Finisher staple hammer motor error (B408): Staple jam 05/29/08
Finisher staple hammer motor error (B408): Staple overload caused by trying to staple too many sheets 05/29/08

Finisher staple hammer motor error (B408): Staple hammer motor defective 05/29/08
Finisher stack feed out motor error (B408): Stack feed out HP sensor defective 05/29/08
Finisher stack feed out motor error (B408): Stack feed motor defective 05/29/08
Finisher lift motor error: Shift tray lift motor defective 05/29/08
Finisher lift motor error: Stack height sensor defective 05/29/08
Finisher staple hammer motor error (B442): Staple jam 05/29/08
Finisher staple hammer motor error (B442): Stapler overload caused by trying to staple too many sheets 05/29/08

Finisher staple hammer motor error (B442): Stapler hammer motor defective 05/29/08
Exit motor error (B408): Exit motor connector loose, disconnected or damaged 05/29/08
Exit motor error (B408): Exit motor defective 05/29/08
Stack height sensor error (B442): Stack height lever solenoid defective 05/29/08
Stack height sensor error (B442): Stack height sensor defective 05/29/08
Stack height sensor error (B442): Lever sensor defective 05/29/08
Stack height sensor error (B442): Main control board defective 05/29/08
Finisher stapler motor error (B408): Stapler motor defective 05/29/08
Finisher stapler motor error (B408): Stapler HP sensor defective 05/29/08
Finisher stapler motor error (B408): Poor stapler motor connection 05/29/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Solution Text Updated
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Network error: Disable reception protocol, User Tools>System Settings>File Transfer>Reception Protocol 05/30/08
turn to Off
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Kernel mismatch error: Must have additional 128MB memory installed 05/30/08
Kernel mismatch error: Reload controller firmware 05/30/08
Kernel mismatch error: SD card must be unlocked in upper slot 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Cannot locate drivers on public websites: PBase drivers & software are located on TSCWEB.net 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

domain problem / internet 05/30/08


DV bis output error - check connections between HVPS and Dev units 05/30/08
DV bis output error - replace HVPS 05/30/08
DV bis output error - isolate dev units, replace affected unit 05/30/08
DV bis output error - replace BCU 05/30/08
01 - Black AC charge error - check PCU terminal connection 05/30/08
02 - Yellow AC charge error - check PCU terminal connection 05/30/08
03 - Magenta AC charge error - check PCU terminal connection 05/30/08
Solution Text Updated
04 - Cyan AC charge error - check PCU terminal connection 05/30/08
01 - Magenta/Yellow air pump motor error - replace motor 05/30/08
02 - Cyan/Black air pump motor error - replace motor 05/30/08
01 - Black TD sensor error - check development unit connection 05/30/08
02 - Yellow TD sensor error - check development unit connection 05/30/08
03 - Cyan TD sensor error - check development unit connection 05/30/08
04 - Magenta TD sensor error - check development unit connection 05/30/08
01 - Black drum motor error - defective PCU binding motor drive 05/30/08
01 - Black drum motor error - replace black drum drive motor 05/30/08
01 - Black drum motor error - clean/check/replace black drum gear position sensor 05/30/08
02 - Color drum motor error - clean/check/replace color drum gear sensor 05/30/08
02 - Color drum motor error - replace color drum drive motor 05/30/08
02 - Color drum motor error - defective PCU binding motor drive 05/30/08
01 - Fuser Thermistor 1 open - check connections 05/30/08
01 - Fuser Thermistor 1 open - check with meter, replace thermistor as needed 05/30/08
01 - Fuser Thermistor 1 open - replace BCU 05/30/08
02 - Fuser Thermistor 1 shorted - check connections and wires for short 05/30/08
02 - Fuser Thermistor 1 shorted - check with meter, replace thermistor as needed 05/30/08
02 - Fuser Thermistor 1 shorted - replace BCU 05/30/08
01 - Fuser Thermistor 2 open - check connections 05/30/08
01 - Fuser Thermistor 2 open - check with meter, replace thermistor as needed 05/30/08
01 - Fuser Thermistor 2 open - replace BCU 05/30/08
02 - Fuser Thermistor 2 shorted - check wires for shorts 05/30/08
02 - Fuser Thermistor 2 shorted - check with meter, replace thermistor as needed 05/30/08
02 - Fuser Thermistor 2 shorted - replace BCU 05/30/08
Transfer belt HP error - transfer belt rotation error, check for binds/slippage 05/30/08
Transfer belt HP error - clean/check/replace sensor 05/30/08
Transfer belt HP error - replace transfer belt motor 05/30/08
Waste toner vibration error - replace vibration motor 05/30/08
Transfer/attraction bias leak error - damaged transfer belt, replace as needed 05/30/08
Transfer/attraction bias leak error - replace HVPS 05/30/08
Transfer/attraction bias leak error - check connections 05/30/08
Tray 1 upper limit sensor does not turn ON - check for tray binding on lift 05/30/08
Tray 1 upper limit sensor does not turn ON - clean/check/replace upper limit sensor 05/30/08
Solution Text Updated
Tray 1 upper limit sensor does not turn ON - replace lift motor if not working 05/30/08
Tray 2 upper limit sensor does not turn ON - check for tray binding on lift 05/30/08
Tray 2 upper limit sensor does not turn ON - check/clean/replace upper limit sensor as needed 05/30/08
Tray 2 upper limit sensor does not turn ON - replace lift motor if not working 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08

Disable energy saver by setting System Switch 0B, Bits 2 & 3 to 1 05/30/08
MCE/Global Scan loading- File Error: 7 Zip utlility damaged file use other unzip utility 06/02/08

Reverse side dirty: Set SP 2-996 to 1, transfer roller cleaning 06/02/08


HR warm up error - reset with SP5-810-01, then power off/on 06/02/08
PR thermistor stays cold - check connections 06/02/08
PR lamp at full pwr - check lamp with meter, replace as needed 06/02/08
PR lamp at full pwr - replace PR thermistor 06/02/08
01 - PFU upper sensor does not turn ON - clean/check/replace lift sensor 06/02/08
01 - PFU upper sensor does not turn ON - check for binding in tray lift mechanism 06/02/08
01 - LCT upper sensor does not turn ON - clean/check/replace lift sensor 06/02/08
01 - LCT upper sensor does not turn ON - check for binding in tray lift mechanism 06/02/08
01 - LCT stack not moving - check or replace transport clutch 06/02/08
01 - LCT end fence sensor stays ON - clean/check/replace end fence position sensor 06/02/08
02 - PFU upper sensor does not turn OFF - clean/check/replace upper lift sensor 06/02/08
Solution Text Updated
02 - PFU upper sensor does not turn OFF- check for binding in tray mechanism 06/02/08
02 - LCT end fence sensor stays OFF - clean/check/replace sensor 06/02/08
02 - LCT end fence sensor stays OFF - replace stack transport clutch 06/02/08
01 - Tray 4 upper sensor does not turn ON - clean/check/replace upper lift sensor 06/02/08
01 - Tray 4 upper sensor does not turn ON - check for binds in lift mechanism 06/02/08
02 - Tray 4 upper sensor does not turn OFF - clean/check/replace upper lift sensor 06/02/08
02 - Tray 4 upper sensor does not turn OFF - check for binds in tray lift mechanism 06/02/08
Fusing fan motor error - check connections to fan motor 06/02/08
Fusing fan motor error - replace fan motor 06/02/08
Fusing fan motor error - replace BCU 06/02/08
HR thermistor error - replace thermistor 06/02/08
HR warm up error - replace HR thermistor 06/02/08
HR warm up error - replace BCU 06/02/08
HR overtemp >250C - replace thermistor 06/02/08
HR overtemp >250C - replace BCU 06/02/08
HR overtemp >250C - replace PSU 06/02/08
HR overheat standby or printing - replace thermistor 06/02/08
HR overheat standby or printing - replace PSU 06/02/08
HR overheat standby or printing - replace BCU 06/02/08
HR lamp at full power - replace thermistor 06/02/08
HR lamp at full power - replace BCU 06/02/08
PR thermistor stays cold - replace thermistor 06/02/08
PR warmup error - check lamp with meter, replace as needed 06/02/08
PR warmup error - replace thermistor 06/02/08
PR warmup error - replace BCU 06/02/08
PR overheat >210c - replace thermistor 06/02/08
PR overheat >210c - replace BCU 06/02/08
PR overheat >210c - replace PSU 06/02/08
Zero cross error - check wall outlet 06/02/08
Zero cross error - A level code, use SP5-810-1 to reset 06/02/08
Zero cross error - replace PSU 06/02/08
HR thermistor error - A level code, use SP5-810-1 to reset 06/02/08
HR overtemp >250C - A level code, use SP5-810-1 to reset 06/02/08
HR overheat standby or printing - A level code, use SP5-810-1 to reset 06/02/08
Solution Text Updated
HR lamp at full power - A level code, use SP5-810-1 to reset 06/02/08
PR thermistor stays cold - A level code, use SP5-810-1 to reset 06/02/08
PR warmup error - A level code, use SP5-810-1 to reset 06/02/08
PR overheat >210c - A level code, use SP5-810-1 to reset 06/02/08
PR lamp at full pwr - A level code, use SP5-810-1 to reset 06/02/08
ARDF comm error - check harness/connectors from ARDF to copier 06/02/08
ARDF comm error - replace ARDF main board 06/02/08
Files will not store on doc server - reformat HDD, SP5-832 06/02/08
Legal/letter bypass jams - set SP1-007 to 0 for Letter/SEF or 1 for Legal/SEF 06/02/08
Driver will not load - 3rd party antivirus software 06/02/08
JC-28 - SR 880 firmware needs to be level "E" or higher 06/02/08
JC-28 - SR 790 stack feed out belt not stopping at home after last set comes out 06/02/08
PostScript would lock up machine, reseated contoller box to BICU connection 06/02/08
Kernel stop error: Defective controller board 06/02/08
Relay sensor (late) (optional LCT): Check that metal paper tabs move freely 06/02/08
At power on 06/02/08
Upper relay sensor (late) 06/02/08
Lower relay sensor (late) 06/02/08
Vertical transport sensor (late) (optional bank) 06/02/08
Relay sensor (late) (optional LCT) 06/02/08
Bypass non-feed 06/02/08
Duplex non-feed 06/02/08
Registration sensor (late) 06/02/08
Paper exit sensor (late) 06/02/08
Bridge relay sensor (late) 06/02/08
Bridge exit sensor (late) 06/02/08
Duplex entrance sensor (late) 06/02/08
Duplex exit sensor (late) 06/02/08
1 bin tray exit sensor (late) 06/02/08
Finisher entrance sensor 06/02/08
Finisher shift tray exit sensor 06/02/08
Finisher staple tray paper sensor 06/02/08
Finisher stack feed-out belt HP sensor 06/02/08
Finisher paper taking out 06/02/08
Solution Text Updated
Finisher drive error 06/02/08
Finisher tray lift error 06/02/08
Finisher jogger drive error 06/02/08
Finisher tray shift drive error 06/02/08
Finisher stapler error 06/02/08
Finisher feed-out error 06/02/08
Finisher no response 06/02/08
Transport Sensor 1 (off check) 06/02/08
Transport Sensor 2 (off check) 06/02/08
Transport Sensor 3 (off check) 06/02/08
LCT relay sensor (off check) 06/02/08
Upper relay sensor (lag) from bypass 06/02/08
Registration sensor (lag) 06/02/08
Paper exit sensor (lag) 06/02/08
Bridge relay sensor (lag) 06/02/08
Bridge exit sensor (lag) 06/02/08
Duplex entrance sensor (lag) 06/02/08
Duplex exit sensor (lag) 06/02/08
1 bin tray exit sensor (lag) 06/02/08
At power on 06/02/08
Fusing temperature range violation: Fan not running (reset code) 06/02/08
Toner supply clutch staying on mechanically. 06/03/08
Registration off: Replace feed and relay clutches 06/03/08
Registration off: Clean registration sensor 06/03/08
Developer unit defective. 06/03/08
replace waste toner auger drive gear. 06/03/08
Controller start up error -replace fuse 103 after fixing short for paper height sensors in tandam tray one. 06/03/08

replace laser sync board 06/03/08


2nd-vertical transport sensor error- swap feed units 06/03/08
Controller to OP panel comm error - reseated controller NVRAM 06/03/08
Controller to OP panel comm error - disconnect network cable, confirmed with customer network was 06/03/08
down
Memory address error - check connections to BCU 06/03/08
Finisher/Booklet Fin Comm error - check cable and connections 06/03/08
Solution Text Updated
Finisher/Booklet Fin Comm error - replace finisher main board 06/03/08
Paper Bank Comm error - check cable and connections 06/03/08
Paper Bank Comm error - check for supply voltage from copier 06/03/08
Duplex Comm error - check connections to copier 06/03/08
Duplex Comm error - replace duplex control board 06/03/08
CSS Comm error - set SP 5-821 to 0 to turn off (default) 06/03/08
MF accounting device error 1 - check cable and connections between copier and external device 06/03/08
MF accounting device error 2 - check cable and connections from copier to external device 06/03/08
MF accounting device error 3 - check accounting device board(s) 06/03/08
MF accounting device error 4 - check device battery 06/03/08
Controller to OP panel comm error - reflash firmware 06/03/08
Controller to OP panel comm error - replace controller board 06/03/08
BCU/Music error - check if toner cartridges are installed correctly 06/03/08
BCU/Music error - replace BCU board 06/03/08
SBU / IPU comm error - check connections between boards 06/03/08
SBU / IPU comm error - replace SBU 06/03/08
SBU / IPU comm error - replace IPU 06/03/08
Memory address error - replace BCU board 06/03/08
Memory address error - replace controller board 06/03/08
ARDF original stopper HPSW does not turn ON - clean/check/replace sensor 06/03/08
ARDF original stopper HPSW does not turn ON - timing belt out of position 06/03/08
ARDF original stopper HPSW does not turn ON - replace pick up motor 06/03/08
ARDF original stopper HPSW does not turn ON - replace ARDF main board 06/03/08
ARDF original pick-up HPS does not turn ON - clean/check/replace original pick-up sensor 06/03/08
ARDF original pick-up HPS does not turn ON - replace pick-up motor 06/03/08
ARDF original pick-up HPS does not turn ON - replace ARDF main PCB 06/03/08
I 2C bus device comm error - check connections between BCU and LD unit 06/03/08
I 2C bus device comm error - replace BCU board 06/03/08
I 2C bus device comm error - replace LD board 06/03/08
01 - Yellow GAVD comm error - replace BCU 06/03/08
02 - Magenta GAVD comm error - replace BCU 06/03/08
03 - Cyan GAVD comm error - replace BCU 06/03/08
04 - Black GAVD comm error - replace BCU 06/03/08
HR overheat - replace IH coil fan motor, # AX650045 06/03/08
Solution Text Updated
Replace toner supply roller motor 06/03/08
z-fold upper exit sensor1 lag jam-replace sensor 06/03/08
Check operation of original detection sensor. 06/03/08

registration off- do sp5801-009 scanner appliction reset. 06/03/08


Refer to bulletin # 21R, loose boss on drum shaft. 06/03/08
Watch dog error. Replace hard drive 06/03/08
Update fax, system, & lcdc firmware. 06/03/08
Can not input phone number when trying to fax. Fax user tools, system settings, administrator, extended 06/03/08
security, restrict destination,off
FAX NOT RECOGNIZED: B284 series make sure 5985 1 and 2 are set to 0 06/03/08
Mechanical total counter error: BICU defective 06/03/08
Mechanical total counter error: Disconnected mechanical total counter 06/03/08
Set User Parameter Switch 03, Bit 0 to 0 06/03/08
Thermal head error - ECU board defective (energy control unit) 06/03/08
Thermal head thermistor error - Thermistor defective 06/03/08
Thermal head thermistor error - check harness and connections 06/03/08
Thermal head temperture error - Thermistor defective 06/03/08
Thermal head temperture error - Thermal head defective 06/03/08
Cutter unit error - Cutter HP sensor defective 06/03/08
Cutter unit error - Cutter motor defective 06/03/08
Cutter unit error - master material jammed in cutter 06/03/08
Copy Data Security Unit Error: Incorrect controller board installed 06/03/08
LDB error black: Defective LDB 06/03/08
Reset PM counter message: User Tools>System Settings>Key Op Tools, # key>Reset PM Counter> select 06/03/08
ADF Roller or Fusing Unit
Machine / duplex exit jam - Replace finisher entrance motor. 06/04/08
replace stapler cartriage(defective) 06/04/08
Adjust SP 1907 for paper feed timing to prevent a multi feed. 06/04/08
NIB not recognized, replace controller 06/04/08
To unmerge application leave copier front door open execute sp 5873-2 06/04/08
BCU board switch 1 and 4 on rest off 06/04/08
Clear modes / 1993 / clear stop key 5 times / follow prompts 06/04/08
check stapler operation and harness for open wires 06/04/08
duplex exit sensor 06/04/08
Solution Text Updated
B599 jogger motor error - clean/check/replace jogger HP sensor 06/04/08
B599 jogger motor error - check for binds in jogger movement 06/04/08
B599 jogger motor error - replace jogger motor 06/04/08
B599 stapler hammer motor error - check for staples jammed 06/04/08
B599 stapler hammer motor error - replace stapler unit assy 06/04/08
B599 stapler hammer motor error - check connections look for broken or shorted wires 06/04/08
B599 stack feed out motor error - clean/check/replace stack feed out HP sensor 06/04/08
B599 stack feed out motor error - check for binds and overload of stack feed out mechanism 06/04/08
B599 stack feed out motor error - replace stack feed out motor 06/04/08
B599 shift tray 1 lift error - clean/check/replace upper stack height sensor 06/04/08
B599 shift tray 1 lift error - replace tray 1 lift motor 06/04/08
B599 shift tray 1 lift error - check for bind in tray 1 lift mechanism 06/04/08
B599 stapler rotation error - check for binding in stapler mechanism 06/04/08
B599 stapler rotation error - check connections and harness for opens/shorts 06/04/08
B599 stapler rotation error - replace stapler rotation motor 06/04/08
B599 punch motor error - clean/check/replace punch motor HP sensor 06/04/08
B599 punch motor error - replace punch drive clutch 06/04/08
B599 punch motor error - replace punch hole motor 06/04/08
B599 stapler motor error - clean/check/replace stapler HP sensor 06/04/08
B599 stapler motor error - replace stapler motor (assembly) 06/04/08
B599 stapler motor error - check connections and harness for shorts or opens 06/04/08
B599 exit guide plate motor error - clean/check/replace exit guide plate open sensor 06/04/08
B599 exit guide plate motor error - replace exit guide plate motor 06/04/08
B599 exit guide plate motor error - check exit guide plate for binding 06/04/08
B599 tray 1 shift motor error - clean/check/replace tray 1 shift HP sensor 06/04/08
B599 tray 1 shift motor error - check for binds in shift tray movement 06/04/08
B599 tray 1 shift motor error - replace tray 1 shift motor 06/04/08
B599 tray 2 lift motor error - check/clean/replace lower 2 stack height sensor 06/04/08
B599 tray 2 lift motor error - check for binds in tray 2 lift mechanism 06/04/08
B599 tray 2 lift motor error - replace tray 2 lift motor 06/04/08
B599 tray 2 shift motor error - clean/check/replace tray 2 shift HP sensor 06/04/08
B599 tray 2 shift motor error - check for binds in tray 2 shift mechanism 06/04/08
B599 tray 2 shift motor error - replace tray 2 shift motor 06/04/08
B602 transport motor error - replace transport motor 06/04/08
Solution Text Updated
B602 transport motor error - clean/check/replace folder HP sensor 06/04/08
B602 transport motor error - check connections 06/04/08
B602 paddle motor error - replace paddle motor 06/04/08
B602 paddle motor error - clean/check/replace paddle motor HP sensor 06/04/08
B602 paddle motor error - clean/check/replace stack tray upper roller HP sensor 06/04/08
B602 stapler slide motor error - replace stapler slide motor 06/04/08
B602 stapler slide motor error - clean/check/replace stapler HP sensor 06/04/08
B602 stapler slide motor error - check connections and harness 06/04/08
B602 front jogger fence motor error - check front jogger fence mechanical operations is OK 06/04/08
B602 front jogger fence motor error - clean/check/replace front jogger HP sensor 06/04/08
B602 front jogger fence motor error - replace jogger fence motor 06/04/08
B602 rear jogger fence motor error - check for binds in rear jogger movement 06/04/08
B602 rear jogger fence motor error - clean/check/replace rear jogger HP sensor 06/04/08
B602 rear jogger fence motor error - replace rear jogger fence motor 06/04/08
B602 stack tray exit motor error - replace stack tray exit motor 06/04/08
B602 stack tray exit motor error - clean/check/replace stack tray belt HP sensor 06/04/08
B602 stack tray exit motor error - check connections to sensor and motor 06/04/08
B602 stapler/folder motor error - replace the stapler/folder motor 06/04/08
B602 stapler/folder motor error - clean/check/replace stapler HP sensor 06/04/08
B602 stapler/folder motor error - clean/check/replace folder-roller HP sensor 06/04/08
manually install toner in developer unit 06/04/08
Enable SP 5-985-1 and SP-5-985-2 by setting to 1 06/04/08
Streaks lead to trail 11x17 - buckling at fuser, check/adj fuser speeds SP 1-801 (22 to 25) motor speed to 06/04/08
decrease buckle.
Locked print job doesnt show up in MFP. Shows up in web image monitor. Sp 5801-8 06/04/08
Manual Reception Setup: User Tools>Fax Features>Reception Settings>Switch Reception Mode>Manual 06/04/08
Reception
Auto Reception Setup: User Tools>Fax Features>Reception Settings>Switch Reception Mode>Auto 06/04/08
Reception
Laser sync detect error - replace right side door switches 06/04/08
Laser sync detect error - clean laser unit, toner dust blocking senso 06/04/08
Laser sync detect error - replace laser sync detector board 06/04/08
Idle roller motor lock - Defective idle roller motor sensor 06/04/08
Platen release motor lock error - Motor defective 06/04/08
Platen release motor lock error - sensor defective 06/04/08
Solution Text Updated
Master cut error - master edge sensor Adjust or replace 06/04/08
Master cut error - Cutter defective 06/04/08
Master cut error - master vacuum fans blocked or defective 06/04/08
Master cut error - jammed master 06/04/08
Master unit lock solenoid error - solenoid defective 06/04/08
Master unit lock solenoid error - lock sensor defective 06/04/08
Main motor lock error - 1st drum position sensor defective 06/04/08
Main motor lock error - main motor bound or defective 06/04/08
Main motor lock error - main motor drive board defective 06/04/08
Main motor lock error - FU 703 + 704 on PSU defective 06/04/08
Main motor lock error - drive gears damaged 06/04/08
Main motor lock error (signal) - main motor defective 06/04/08
Main motor lock error (signal) - main motor drive board defective 06/04/08
Main motor lock error - drum HP sensor defective 06/04/08
Image shift motor lock error - motor defective 06/04/08
image shift motor lock error - sensor defective 06/04/08
Drum shift motor lock error - motor defective 06/04/08
Drum shift motor lock error - sensor defective 06/04/08
Drum shift motor lock error - encoder pulse sensor defective 06/04/08
Drum thermistor signal lost - thermistor defectve 06/04/08
Pressure cam shift motor lock - motor defective 06/04/08
Pressure cam shift motor lock - HP sensor defective 06/04/08
Pressure cam shift motor lock - motor defective 06/04/08
Pressure cam shift motor lock - position sensor defective 06/04/08
Clamper motor lock - clamper open position sensor defective 06/04/08
Clamper motor lock - motor defective 06/04/08
Clamper motor lock - 2nd drum HP sensor defective 06/04/08
Clamper motor lock - clamper bound or broken 06/04/08
Clamper motor lock - clamper open position sensor defective 06/04/08
Clamper motor lock - motor defective 06/04/08
Clamper motor lock - 2nd drum HP sensor defective 06/04/08
Clamper motor lock - clamper bound or broken 06/04/08
Idle roller motor lock - motor defective 06/04/08
Idle roller motor lock - Idle roller bound or broken 06/04/08
Solution Text Updated
Pressure plate motor lock - Motor defective 06/04/08
Pressure plate motor lock - HP sensor defective 06/04/08
Pressure plate motor lock - jammed master 06/04/08
Master eject box lock solenoid error - solenoid defective 06/04/08
Master eject box lock solenoid error - HP sensor defective 06/04/08
Feed pressure motor lock - motor defective 06/04/08
Feed pressure motor lock - Feed pressure detection board defective 06/04/08
Separation pressure motor lock - Separation pressure detection board defective 06/04/08
Separation pressure motor lock - motor defective 06/04/08
Feed encoder error - IO board defective 06/04/08
Feed encoder error - sensor defective 06/04/08
Feed encoder error - encoder broken 06/04/08
Feed start sensor error - sensor defective 06/04/08
Friction pad shift motor lock - motor defective 06/04/08
Friction pad shift motor lock - HP sensor defective 06/04/08
Wing guide motor lock, lower position - motor defective 06/04/08
Wing guide motor lock, lower position - HP sensor defective 06/04/08
Wing guide motor lock, lower position - Wing guide broken 06/04/08
Wing guide motor lock, upper position - motor defective 06/04/08
Wing guide motor lock, upper position - HP sensor defective 06/04/08
Wing guide motor lock, upper position - wing guide broken 06/04/08
Slider lift motor lock - motor bound or defective 06/04/08
Slider lift motor lock - ECU board defective 06/04/08
Slider lift motor lock - HP sensor defective 06/04/08
Slider lift motor lock - check belt on motor for slipping 06/04/08
Slider lift motor lock, upper limit - motor bound or defective 06/04/08
Slider lift motor lock, upper limit - HP sensor defective 06/04/08
Slider lift motor lock, upper limit - ECU board defective 06/04/08
Job separator motor lock - motor defective 06/04/08
Job separator motor lock - HP sensor defective 06/04/08
Job separator motor lock - ECU board defective 06/04/08
Job separator motor lock - motor defective 06/04/08
Job separator motor lock - HP sensor defective 06/04/08
Job separator motor lock - ECU board defective 06/04/08
Solution Text Updated
Paper table motor lock, lower limit - Motor defective 06/04/08
Paper table motor lock, lower limit - HP sensor defective 06/04/08
Paper table motor lock, lower limit - tray drive bound or gear broken 06/04/08
Paper table motor lock, lower limit - check tray springs, they fall off 06/04/08
Paper table motor lock, upper limit - motor defective 06/04/08
Paper table motor lock, upper limit - HP sensor defective 06/04/08
Paper table motor lock, upper limit - gear broken, table bound 06/04/08
Paper table motor lock, upper limit - check springs, they fall off 06/04/08
Flash ROM error - ECU defective 06/04/08
Finisher connection error: Finisher not installed 06/04/08
Finisher stack feed-out error - feed out belt bound 06/04/08
Registration sensor (on check) 06/04/08
Exit sensor (on check) 06/04/08
Inverter sensor (on check) 06/04/08
Finisher connection error: Check/Replace FU4 on PSU 06/04/08
Enable G3 option by setting Communication Switch 03, Bit 1 to 1 06/04/08
Fusing/feed out motor error - Check motor with SP5-804-27 06/05/08

NO TX BUT CAN RX: sp 5103 reset bit switches 06/05/08


Refer to bulletin # 36R, toner supply clutch may be staying on mechanically. 06/05/08
Unclog white rubber hose from toner cartridge to sub hopper. 06/05/08
Software performance error - replace RAM DIMM 06/05/08
Process error - replace RAM DIMM 06/05/08
BCU error - DIP sw 4 should be on/off compare with old pcb 06/05/08
BCU error - set dip switches on BCU correctly for model 06/05/08
BCU error - incorrect controller installed during troubleshooting 06/05/08
B602 lift motor error - check/clean/replace upper limit sensor 06/05/08
B602 lift motor error - check for binds in lift mechanism 06/05/08
B602 lift motor error - replace lift motor 06/05/08
B602 backup data error - replace EEPROM 06/05/08
B602 backup data error - replace B602 main board 06/05/08
B602 punch unit controller error - replace punch unit board 06/05/08
B602 punch unit sensor error 1 - clean/check/replace paper edge sensor 06/05/08
B602 punch unit sensor error 1 - clean/check/replace size sensor 06/05/08
Solution Text Updated
B602 punch unit registration motor error - clean/check/replace slide unit HP sensor 06/05/08
B602 punch unit registration motor error - check for binds in the slider mechanism 06/05/08
B602 punch motor error - check for binds in the punch mechanism 06/05/08
B602 punch motor error - check motor electrical connections 06/05/08
B602 punch motor error - replace motor 06/05/08
B602 punch unit sensor error 2 - clean/check/replace paper edge sensor 06/05/08
B602 punch unit sensor error 2 - clean/check/replace size sensor 06/05/08
Watchdog error - reflash firmware 06/05/08
Watchdog error - replace controller 06/05/08
Memory error - replace ROM DIMM 06/05/08
Kernel stop error - replace controller 06/05/08
Kernel stop error - replace RAM DIMM 06/05/08
Process error - replace ROM DIMM 06/05/08
Process error - replace controller 06/05/08
CPU error - reload system firmware 06/05/08
CPU error - replace controller 06/05/08
CPU/Memory error - replace RAM DIMM 06/05/08
CPU/Memory error - replace controller 06/05/08
ASIC error - replace controller 06/05/08
ASIC self-diagnosis error - reload system firmware 06/05/08
ASIC self-diagnosis error - replace controller 06/05/08
Command / Timeout error - format HDD 06/05/08
Command / Timeout error - replace HDD 06/05/08
Command / Timeout error - replace controller 06/05/08
MAC address error - replace controller 06/05/08
NVRAM diagnostic error - replace controller 06/05/08
NVRAM diagnostic error - replace NVRAM 06/05/08
Optional NVRAM error - replace optional NVRAM 06/05/08
Optional NVRAM error - backup battery discharged 06/05/08
SDRAM verification error - replace SDRAM DIMM 06/05/08
SDRAM verification error - replace controller 06/05/08
Resident memory error - replace RAM DIMM 06/05/08
ROM self-diagnostic error - replace controller 06/05/08
Optional RAM error - replace RAM DIMM 06/05/08
Solution Text Updated
Optional RAM error - not specified DIMM installed 06/05/08
Optional RAM error - replace controller board 06/05/08
EEPROM access error - replace controller board 06/05/08
EEPROM read error - replace controller board 06/05/08
Network interface error - replace controller 06/05/08
Network interface error - reset NIC settings with SP5-801-11 (NCS clear) 06/05/08
IEEE1394 Firewire error - replace controller 06/05/08
IEEE1394 Firewire error - reseat Firewire interface board 06/05/08
IEEE1394 Firewire error - replace Firewire board 06/05/08
IEEE802b Wireless Lan error - reseat wireless Lan interface board 06/05/08
IEEE802b Wireless Lan error - replace IEEE802b interface board 06/05/08
IEEE802b Wireless Lan error - reseat Wireless interface board 06/05/08
IEEE802b Wireless Lan error - replace Wireless interface board 06/05/08
IEEE802b Wireless Lan error - replace wireless Lan Interface board 06/05/08
IEEE802b Wireless Lan error - reseat wireless lan interface board 06/05/08
IEEE802b Wireless Lan error - replace the wireless lan interface board 06/05/08
IEEE802b Wireless Lan error - reseat wireless lan interface board 06/05/08
USB interface error - replace controller board 06/05/08
HDD intialization error - formatt HDD 06/05/08
HDD intialization error - replace HDD 06/05/08
HDD reboot error - formatt HDD 06/05/08
HDD reboot error - replace HDD 06/05/08
HDD reboot error - replace controller 06/05/08
HDD reboot error - reseat HDD cable connections 06/05/08
HDD read error - reformat HDD 06/05/08
HDD read error - replace HDD 06/05/08
HDD read error - replace controller 06/05/08
HDD data TX fails - check/reseat connections to HDD 06/05/08
HDD data TX fails - replace HDD 06/05/08
HDD data TX fails - replace controller 06/05/08
HDD access error - check/reseat cable connections 06/05/08
HDD access error - replace HDD 06/05/08
SD card authentication error - replace SD card 06/05/08
SD card authentication error - check connection of card in slot 06/05/08
Solution Text Updated
SD card error - SD card not seated in slot 06/05/08
SD card error - unlock SD card 06/05/08
SD card access error - replace the SD card 06/05/08
SD card access error - unlock the SD card 06/05/08
SD card access error - replace the controller 06/05/08
Address book error - formatt HDD 06/05/08
Address book error - replace HDD 06/05/08
Address book error - intialize user info with SP5-832-006 06/05/08
HDD mail RX error - initialize HDD partition with SP5-832-007 06/05/08
HDD mail RX error - replace HDD 06/05/08
HDD mail RX error - turn MSW OFF/ON 06/05/08
HDD mail TX error - initialize HDD partition with SP5-832-008 06/05/08
HDD mail TX error - replace HDD 06/05/08
HDD mail TX error - turn MSW OFF/ON 06/05/08
File formt converter error - replace file format converter option 06/05/08
Electric counter error - replace controller 06/05/08
Electric counter error - replace NVRAM 06/05/08
Electric counter error - reseat NVRAM on controller 06/05/08
Printer application error - reload firmware 06/05/08
Printer application error - check memory installation 06/05/08
Printer font error - SD card data corrupted, replace SD card 06/05/08
Net file error - format HDD 06/05/08
Net file error - replace HDD 06/05/08
Software performance error - reload firmware 06/05/08
Software performance error - replace controller 06/05/08
Software continuity error - reload firmware 06/05/08
Software continuity error - check memory installation 06/05/08
Undefined error - reload firmware 06/05/08
Application function selection error - reload firmware 06/05/08
Application function selection error - an option required by application is not installed 06/05/08
Application function selection error - check that application choices are configured correctly 06/05/08
Application start error - reload firmware 06/05/08
Application start error - check connections of RAM & ROM DIMMs 06/05/08
Application start error - replace controller 06/05/08
Solution Text Updated
how to feed envelopes - flap open with long edge feed 06/05/08
Scanned image (folder/email only) are distorted - replace 512k memory DIMMS 06/05/08
Polygon mirror motor ready error - Polygon mirror motor defective 06/05/08
Polygon mirror motor ready error - Check harness and connections 06/05/08
Polygon mirror motor ready error - BCU defective 06/05/08
Polygon mirror motor ready error. Replace laser unit. 06/05/08
Initialize address book and reboot copier 06/05/08
Polygon mirror motor ready error - mirror motor drive pcb 06/05/08
Clean 21 hole screen on development unit 06/05/08
No image on drum - check development drive gears and motor, check with SP5-804-32 06/05/08
SBU comm error - replace SBU board 06/05/08
Ri 10 error - ECU defective 06/05/08
Make up RAM error - ECU defective 06/05/08
Shut off solenoid lock - main switch defective 06/05/08
Engine response error - ECU defective 06/05/08
Engine response error - ACU defective 06/05/08
Engine response error - harness and connections for ECU + ACU 06/05/08
Op panel error - upgrade firmware for ACU or op panel 06/05/08
Op panel error - ACU defective 06/05/08
LCIT, paper table motor lock - upper limit sensor defective 06/05/08
LCIT, paper table motor lock - lower limit sensor defective 06/05/08
LCIT, paper table motor lock - motor bound or defective 06/05/08
LCOT, paper table motor lock - upper limit sensor defective 06/05/08
LCOT, paper table motor lock - lower limit sensor defective 06/05/08
LCOT, paper table motor lock - motor bound or defective 06/05/08
Watch dog error - Reload firmware on ACU 06/05/08
Watch dog error - ACU defective 06/05/08
Kernal panic error - reload firmware on ACU 06/05/08
Kernal panic error - ACU defective 06/05/08
Self diagnostic error CPU - reload firmware ACU 06/05/08
Self diagnostic error CPU - ACU defective 06/05/08
Self diagnostic error ASIC - ACU defective 06/05/08
Self diagnostic error HDD - HDD defective 06/05/08
Self diagnostic error HDD - HDD connection defective 06/05/08
Solution Text Updated
Self diagnostic error HDD - ACU defective 06/05/08
Self diagnostic error NIC - ACU defective 06/05/08
Self diagnostic error NVRAM - NVRAM of ACU defective 06/05/08
Self diagnostic error NVRAM - ACU defective 06/05/08
Self diagnostic error NVRAM - NVRAM on ACU defective 06/05/08
Self diagnostic error RAM - ACU defective 06/05/08
Self diagnostic error ROM - ACU defective 06/05/08
Self diagnostic error ROM - reload firmware 06/05/08
Self diagnostic error DIMM-RAM - DIMM-RAM defective 06/05/08
Self diagnostic error DIMM-RAM - ACU defective 06/05/08
Self diagnostic error Centro device - loopback connector not detected 06/05/08
Self diagnostic error Centro device - IEEE 1284 connection defective 06/05/08
Self diagnostic error Centro device - ACU defective 06/05/08
Self diagnostic error resident font ROM - ACU defective 06/05/08
Self diagnostic error optional font ROM - ACU defective 06/05/08
Self diagnostic error clock generator - ACU defective 06/05/08
Network I/F abnormal - duplicate IP address, change address 06/05/08
Network I/F abnormal - ACU defective 06/05/08
IEEE 1394 I/F abnormal - IEEE 1394 interface board defective 06/05/08
IEEE 1394 I/F abnormal - ACU defective 06/05/08
Wireless LAN card error (not detected) - check connection 06/05/08
Wireless LAN card error (not detected) - card defective 06/05/08
Wireless LAN card error - check connection 06/05/08
Wireless LAN card error - card defective 06/05/08
Wireless LAN card error - check connection 06/05/08
Wireless LAN card error - card defective 06/05/08
Wireless LAN board error - check connection 06/05/08
Wireless LAN board error - board defective 06/05/08
USB interface error - USB driver defective 06/05/08
USB interface error - check connections 06/05/08
HDD start up error - HDD defective 06/05/08
HDD start up error - Initialize HDD 06/05/08
HDD start up error - HDD defective 06/05/08
HDD start up error - ACU defective 06/05/08
Solution Text Updated
HDD start up error - check harness and connections 06/05/08
HDD bad sector max error - defective HDD 06/05/08
Start up without HDD error - bad sector found at startup, power off / on 06/05/08
HDD data CRC error - HDD defective 06/05/08
HDD access error - HDD defective 06/05/08
Electronic total counter error - NVRAM on ACU defective 06/05/08
Printer application error - reload firmware 06/05/08
Printer application error - memory shortage 06/05/08
Software performance error - ACU firmware defective 06/05/08
Software performance error - insuffcient memory 06/05/08
Software error - insuffcient memory 06/05/08
Software error - reload software 06/05/08
Undefined error - power off / on 06/05/08
Application start error - required option missing (RAM, DIMM, board) 06/05/08
Application start error - load software 06/05/08
1993, press clear/stop key 5 time. follow directions on screen 06/05/08
Paper registration sensor blocked or defective 06/05/08
Paper feed timing sensor blocked or defective 06/05/08
Paper feed table does not move up when print pressed 06/05/08
Paper exit sensor blocked or defective 06/05/08
Paper end sensor defective 06/05/08
Paper feed jam during master making 06/05/08
Master edge sensor needs adjusting or defective 06/05/08
Master set sensor blocked or defective 06/05/08
Feed cover sensor defective 06/05/08
DF registration sensor blocked or defective 06/05/08
Original set sensor blocked or defective 06/05/08
Yellow TD sensor OT error- check TD sensor connector to machine 06/05/08
To turn off APS-set sp5003 to 0 and sp 6010 to 0 06/06/08
Can not set tray paper size, SP4 special feature page 7 06/06/08
Uses LanFax M1 driver 06/06/08

Uses LanFax M1 driver 06/06/08


Solution Text Updated
Uses LanFax M2 driver 06/06/08

HDD not available for this function when scanner key pressed. Reflash all firmware 06/06/08
Memory full error while scan to email. SP 5832-8 and reboot copier 06/06/08
Background and gray copies - check VSP and VTC readings against Ref 06/06/08

Uses LanFax M3 driver 06/06/08

Uses LanFax M3 driver 06/06/08

Uses LanFax M4 driver 06/06/08

Uses LanFax M5 driver 06/06/08

Can you have a Ricoh controller installed with EFI E-7000? No, only one option can be installed. 06/06/08
Copies in reverse order, Install finsher 06/06/08
Mail address not registered - Disable reception protocol, User Tools>System Settings>File 06/06/08
Transfer>Reception Protocol turn to Off
Uses LanFax M3 driver 06/06/08

Mail address not registered - make sure correct and valid mail address is input 06/06/08
Duplex reg off on second side, User tools, copier/doc server features, edit, duplex margin adjustment. 06/06/08

Uses LanFax M6 driver 06/06/08

Uses LanFax M7 driver 06/06/08

Uses LanFax M8 driver 06/06/08

Uses LanFax M9 driver 06/06/08

Uses LanFax M8 driver 06/06/08

Uses LanFax M4 driver 06/06/08

Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 06/06/08
programmed address information
Self-diagnostic Error- option RAM: Poor connection of RAM 06/06/08
Solution Text Updated
Uses LanFax M7 driver 06/06/08

Kernel stop error: Reseat print controller 06/06/08


Kernel stop error: With wireless lan and fax option installed - update RFAX firmware to 02.00.00B or 06/06/08
higher
Uses LanFax M10 driver 06/06/08

close doors/covers - replace upper right front door sws. 06/06/08


Exit sensor does not turn ON - check for paper hang in fuser and interchange unit 06/06/08
Uses LanFax M7 driver 06/06/08

Loose connection at PSU-resolder connections 06/06/08


Remove master from drum-see FSM page 6-48 revised 5/2003 06/06/08
Replace drum master sensor 06/06/08
Make sure SP 15 is set to 2 (LG) 06/06/08
Pressure plate limit sensor defective 06/06/08
Tighten set screw on drum drive pulley 06/06/08
Adjust master eject pressure plate per TSB 007 06/06/08
Install drum pin catcher-TSB 009 06/06/08
Clamper motor failure - check hex nut on main motor drive assy 06/06/08
Clamper motor failure - drive mechanism 06/06/08
Clamper motor failure - clamper motor defective 06/06/08
Cutter failure - cutter drive mechanism 06/06/08
Cutter failure - replace cutter 06/06/08
Cutter failure - TSB C231- 003 adjust master loading position of drum 06/06/08
Paper table drive error - paper table lower limit sensor 06/06/08
Paper table drive error - paper hight sensor defective 06/06/08
Thermal head overheat error - Thermal head defective 06/06/08
Main motor lock - check drum flange-may be bent 06/06/08
Main motor lock - main motor 06/06/08
Main motor lock - mechanical interference with drum drive 06/06/08
[Main motor lock - master eject position sensor defective 06/06/08
Main motor lock - check drum position sensors upper left has blue plug in connector 06/06/08
Main motor lock - replace main motor control board 06/06/08
Main motor lock - Allen screws on drum shaft loose 06/06/08
Solution Text Updated
Pressure plate error - check screws that mount pressure plate to support bar-they bend 06/06/08
Pressure plate error - mechanical interference with pressure plate 06/06/08
Scanner error - HP sensor defective 06/06/08
Pressure plate error - motor failure, TSB # 20 06/06/08
Registration jam, perform SP 7-1. 06/06/08
Clamper motor failure - HP sensor defective 06/06/08
Cutter failure - HP sensor defective 06/06/08
Paper table drive error - table motor bound or defective 06/06/08
Thermal head overheat error - Power supply defective 06/06/08
Thermal head thermistor open error - thermistor defective 06/06/08
Thermal head thermistor open error - check harness and connections 06/06/08
Pressure plate error - HP sensor defective 06/06/08
Scanner error - motor bound or defective 06/06/08
Scanner error - check harness and connections 06/06/08
Op panel error - Operation panel defective 06/06/08
Op panel error - MPU defective 06/06/08
Paper feed control signal error - MPU defective 06/06/08
Drum thermistor open error - Thermistor defective 06/06/08
Drum thermistor open error - check harness and connections 06/06/08
Drum overheat error - Thermistor defective 06/06/08
Paper exit timing sensor error - sensor defective 06/06/08
2nd feed timing sensor error - sensor defective 06/06/08
2nd feed timing sensor error - actuator deformed 06/06/08
Master eject position sensor (drum HP) error - sensor defective 06/06/08
Master eject HP error - Feed start timing sensor defective 06/06/08
Master eject position sensor (drum HP) error - accuator damaged 06/06/08
Feed start timing sensor error - sensor defective 06/06/08
Feed start timing sensor error - 2nd feed timing sensor defective 06/06/08
Feed start timing sensor error - accuator damaged 06/06/08
Paper exit sensor shorted, jam every copy 06/06/08
Paper height sensor defective 06/06/08
Registration sensor defective 06/06/08
Paper end sensor defective 06/06/08
Paper feed motor defective 06/06/08
Solution Text Updated
Paper feed clutch defective 06/06/08
Paper exit sensor defective 06/06/08
Master set cover sensor defective 06/06/08
Master end sensor defective 06/06/08
Cutter HP sensor defective 06/06/08
Eject box set switch defective 06/06/08
Master making unit set switch defective 06/06/08
Scanner error - check fuses 701 +702 on PSU 06/06/08
Check fuse 703 and 704 on the PSU 06/06/08
Check 10A fuse on Main motor board 06/06/08
Check fuse 700 on PSU 06/06/08
Uses LanFax M7 driver 06/06/08

Uses LanFax M8 driver 06/06/08

Uses LanFax M1 driver 06/06/08

Polygon motor error: Replace engine control board 06/06/08

Polygon motor error: Replace laser scanning unit 06/06/08

Polygon motor error: Check or replace the cable 06/06/08

Controller CPU error: Defective controller board 06/06/08

Faded image on either side of prints: Transfer roller tabs damaged or misisng 06/06/08
Pink background, Replaced Magenta drum 06/06/08
Uses LanFax F2 driver 06/06/08

Uses LanFax F1 driver 06/06/08

Uses LanFax F3 driver 06/06/08

Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08


Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Enable Second G3 Option (3rd line) by setting Fax Communication Switch 16, Bit 3 to 1 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Solution Text Updated
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Stapler hammer motor error-replace stapler unit 06/10/08
Fusing exit sensor - Inspect Transport belt drive for binding or slipping 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08

Enable Second G3 Option (3rd line) by setting Fax Communication Switch 16, Bit 3 to 1 06/10/08

Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08


To clear E32 error press 1 4 3 clear stop 3 times 06/10/08
Incorrect punch type shown - Set punch type in user tools / copy document server features / punch type 06/10/08

Then please wait when Start key pressed - replace Controller PCB memory 06/10/08
Cant access memory - HDD failure - Check connections or replace HDD 06/10/08
Data on System SD card cannot be decompressed - replace system SD card 06/10/08
Data on System SD card cannot be decompressed - replace Mother board PCB 06/10/08
Error when downloading System firmware - If this fails a second time replace controller PCB 06/10/08
SD card access error - replace SD card that the firmware is located on 06/10/08
If after recovery procedure E32 error reoccurs - replace controller pcb 06/10/08
Engine firmware failure - replace BCU pcb 06/10/08
Operation panel firmware failure - Replace LCDC 06/10/08
Stamp data firmware error - retry downlaod wiith new SD card and new downloaded file 06/10/08
Stamp data firmware error - Replace NVram 06/10/08
System firmware download failure - replace Controller PCB 06/10/08
Firmware confirmation check failure - Firmware on SD card is for a different machine - reload correct 06/10/08
firmware on SD card
Laser Synch detect error - set sp2103-01,2,3,4 to defaults. 06/10/08
Stack feed out motor error - check that stack feed out belt has both(2) clips 06/10/08
Stack feed out motor error - Clean and lube stapler drive 06/10/08
when selecting Left staple position - message cannot select staple position - Select correct original 06/10/08
orientation
SD card not set correctly message - replace NVram 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Enable Second G3 Option (3rd line) by setting Fax Communication Switch 16, Bit 3 to 1 06/10/08
Stamp data download, execute SP 5853. 06/10/08
Solution Text Updated
No scanner functions-replace B234 5530 SD-Card Copy 06/10/08
Postscript and printer/scanner option need to be merged with SP 5875 -01 06/10/08
All SP modes in Japanese - set IOB DIP SW 1 and 7 on - all rest turn off 06/10/08

Toner EDP codes - Type 1305A = 840004 / Type 1350A (California Manufactured) 884994 - Both good to 06/10/08
use
How to set tray 1 paper size- set value in sp mode 5959. 06/10/08
Forward Fax without printing - User Param. SW 11 bit 6 = 0 and reboot 06/10/08
SD card not set correctly message - replace System SD card 06/10/08
G 3 Line 2 works but you cannot here dial tone - Normal operation 06/10/08
Open door condition- replace the right hand interlock switches 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08

How to change default input tray-menu/paper input/tray priority 06/10/08


Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
wrinkled or creased envelopes, copier does not support envelopes 06/11/08
HR warm up error - replace power supply 06/12/08
HR warm up error - check plug connection between fuser and copier engine 06/12/08
fax data not rx within 6 s of retraining - change g3 sw 0A bit 6 to 1 06/12/08
replace punch motor home position sensor 06/13/08
Machine Type Information Error : Incorrect controller; Check dip switch settings on BCU (bank with 2 06/13/08
switches), switch 1-ON, 2-OFF
Charge corona output error - Replace charge corona power pack 06/13/08
Charge corona output error - Replace charge corona harness 06/13/08
Charge corona output error - Replace charge corona assembly 06/13/08
Charge corona grid leak - Replace charge corona assembly 06/13/08
Charge corona grid leak - Replace charge corona power pack 06/13/08
Charge corona grid leak - Replace Drum 06/13/08
Charge corona grid circuit open - Replace Charge corona assembly 06/13/08
Charge corona grid circuit open - Replace Charge corona power pack 06/13/08
Charge corona grid circuit open - Replace Charge corona harness 06/13/08
Charge corona wire cleaner error - Replace charge corona wire cleaner motor 06/13/08
Solution Text Updated
Charge corona wire cleaner error - Replace IOB pcb 06/13/08
Charge corona wire cleaner error - Replace charge corona wire cleaner motor 06/13/08
Charge corona wire cleaner error - Inspect connectors fro charge corona cleaner motor on drum unit 06/13/08

Drum potential sensor calibration error - Replace drum potential sensor 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Inspect PCU unit main connector 06/13/08
Drum potential sensor calibration error - Replace development power pack 06/13/08
Drum potential sensor calibration error - Replace drum potential sensor 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Replace development power pack 06/13/08
Drum potential sensor calibration error - Replace drum 06/13/08
Drum potential sensor calibration error - Replace drum potetial sensor 06/13/08
Drum potential sensor calibration error - Replace charge corona assembly 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Replace development power pack 06/13/08
Drum potential sensor calibration error - Replace laser diode unit 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Replace drum potential sensor 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Replace development power pack 06/13/08
Drum potential sensor calibration error - Replace drum 06/13/08
Drum potential sensor calibration error - Replace drum potential sensor 06/13/08
Drum potential sensor calibration error - Replace drum potential sensor 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Replace development power pack 06/13/08
TD sensor output error - replace TD sensor 06/13/08
TD sensor output error - replace IOB pcb 06/13/08
TD sensor output error - repair or replace TD sensor harness 06/13/08
TD sensor adjustment error - replace TD sensor 06/13/08
TD sensor adjustment error - replace IOB pcb 06/13/08
TD sensor adjustment error - TD sensor disconnected 06/13/08
TD sensor adjustment error - replace TD sensor 06/13/08
TD sensor adjustment error - replace IOB pcb 06/13/08
Solution Text Updated
TD Sensor error: Replace PCU unit 06/16/08
Mail address not registered: Turn off reception protocol in File Transfer. User Tools>System Settings>File 06/16/08
Transfer>Reception Protocol>Off
toner or pcu part # - refer to psg page 4 06/16/08
application function selection error: - in fax mode - trying to fax to too many locations - groups, reduce 06/16/08
lond hand numbers
application function selection error: - loose dimm, bad dimm, reload firmware 06/16/08
fax data not rx within 6 s of retraining - change both g3 sw oA bit 6 to 1 and g3 sw 07 bit 2& 3 to 1 06/16/08

fax data not rx within 6 s of retraining - shange g3 sw 7 bit 2 & 3 to 1 06/16/08


chk if original sensor lever is not damaged 06/16/08
chk sensor SP 5-803 40 changing state if not replace sensor 06/16/08
chk reg sensor SP 5-83 41 reg sensor changing state - if not replace 06/16/08
creasing, dog earring, add 2 mylars refer to TSB 004 06/16/08
chk SP 5-803 44 is changing stated - if not replace the DF DX sensor 06/16/08
chk SP 5-803 42 to see if changing state - if not replace the DF exit sensor 06/16/08
sd card in lock position - to lock lever should be to the contact side 06/16/08
E32 or E44 refer to pub 81 06/16/08
romdata folder, prefix on the firmware (or all firmware goes into B262 folder) refer to section 5.1.11 06/16/08
firmware update procedure
20 pin keycounter cn149 need EDP 413012 optional counter type A refer to installation instuction change 06/16/08
to external key mang
4 pin counter cn140 change sp 5-113 to 11 not support in western hemispere but does work 06/16/08
toner 7K, PCU 45K 06/16/08
paper does reach the reg sensor from the paper tray - clean or replace paper feed roller and sep pad with 06/16/08
water
jamming from cassette, the actuator for reg sen is hitting the mylar in front of it. move actuator to free it 06/16/08
from mylar. cut mylar if needed.
line current was cut - contact commtele problem with the line 06/16/08
application start error - option required DIMM, RAM SD Card) 06/16/08
application function selection error: Turn off SSDP in wim as admin configuration ssdp inactive or telnet 06/16/08
in and set down
application function selection error: reload firmware 06/16/08
software performance error: reload firmware 06/16/08
software performance error: reseat dimm 06/16/08
software performance error: replace SD card or put in bottom slot 06/16/08
Solution Text Updated
software performance error: NVRAM clear 06/16/08
software performance error: replace controller 06/16/08
Copy SP 5-801 does not clear fax data: Fax Ram clear = System Bit Switch 00 bit 0 to 1 and switch power 06/16/08
off and on
Fusing thermistor open: Fusing thermistor defective or disconnected (reset code) 06/16/08
Fusing thermistor open: Fusing lamp defective (reset code) 06/16/08
Fusing thermistor open: Fuse blown (reset code) 06/16/08
Fusing thermistor open: PSU defective (reset code) 06/16/08
Fusing thermistor open: Bad connection between fuser and machine (reset code) 06/16/08
Fusing thermistor open: Reset code (SP5-810 select 1 then press and hold Halftone key and press OK key) 06/16/08

Image transfer error: Defective IPU 06/17/08


Image transfer error: Defective controller 06/17/08
incorrect Add paper message - See TSB #B202/B178/B180-010 06/17/08
all colors have background - replaced charge power pack 06/17/08
single color has background - Check VTC and adjust if overtoned 06/17/08
single color has background - check charge roller bias connection 06/17/08
single color has background - check/clean charge roller 06/17/08
single color has background - check process control SP 3-975 for any errors 06/17/08
single color blank page - check for loss of drum ground of effected unit 06/17/08
single color blank page - check for development roller rotation 06/17/08
single color blank page - check if image is on drum, if it is check tranfer roller for that color 06/17/08
Magenta or Cyan only jitter - adjust the registration roller speed relative to paper type/mode selected 06/17/08

Transfer roller leak error 2: Transfer roller set incorrectly or damaged 06/17/08
print controller- unable to print sp 5985 enable NIC 06/17/08
Kernel stop: if IPfax is not used for long time - update RFAX to 01.01.00B or higher 06/17/08
Kernel stop: Turn off SSID Log into WIM as admin, configuration SSDP inactive 06/17/08
Kernel stop: check that SD card is in the lower slot and unlocked 06/17/08
Kernel stop: reseat DIMM about a dozen times check self diag for 384Mb 06/17/08
Kernel stop: replace controller 06/17/08
Kernel stop: reload firmware 06/17/08
Kernel stop: replace SD Card 06/17/08
SBU white/black level error: Execute SP 4428-1 06/17/08
download stamp data to HDD, sp 5853 06/18/08
Solution Text Updated
Change Fax NCU Parameter 06 (SP 2-103-007) 06/18/08
SBU white/black level correction error: Defective Exposure Lamp 06/18/08
SBU white/black level correction error: Defective SBU Board 06/18/08
SBU white/black level correction error: Unclean white plate 06/18/08
SBU white/black level correction error: Unclean optics/mirrors 06/18/08
SBU white/black level correction error: Incorrect position or width of white plate scanning SP 4015 06/18/08

SBU white/black level correction error: Print SMC and put all Section 4 to default and power off/on and 06/18/08
check all connection to SBU
ASIC error: replace controller 06/18/08
ASCI error: [0D05] logged reinstall system firmware 06/18/08
ASCI error: [0D05] logged reseat ram 12 times, run seld diag 384Mb replace dimm 06/18/08
ASCI error: [0D05] logged reseat controller 06/18/08
Self-diag error NIB: replace controller 06/18/08
Self-diag error NVRAM: reseat or replace NVRAM on controller need to order 2 NVRAAM & replace as set 06/18/08

Development output abnormal - Replace development power pack 06/18/08


Development output abnormal - Check rear developer bias connector 06/19/08
Development output abnormal - Replace Drum 06/19/08
ID sensor error - Replace ID sensor 06/19/08
ID sensor error - Replace IOB pcb 06/19/08
ID sensor error - Replace Charge power pack 06/19/08
ID sensor error - Inspect ID sensor connection 06/19/08
ID sensor error (PWM) - Replace ID sensor 06/19/08
ID sensor error (PWM) - Replace IOB pcb 06/19/08
ID sensor error (PWM) - Replace Charge power pack 06/19/08
ID sensor error (PWM) - Clean ID sensor 06/19/08
ID sensor error (Pattern) - Replace ID sensor 06/19/08
ID sensor error (Pattern) - Replace IOB pcb 06/19/08
ID sensor error (Pattern) - Replace Charge corona power pack 06/19/08
ID sensor error (Pattern) - Image density is low 06/19/08
ID sensor error (output) - replace ID sensor 06/19/08
ID sensor error (output) - Light image density - correct the copy quality problem 06/19/08
ID sensor error (output) - Open ID sensor harness - repair harness 06/19/08
ID sensor error (output) - Replace Charge corona power pack 06/19/08
Solution Text Updated
ID sensor error (VSG) - Replace ID sensor 06/19/08
ID sensor error (VSG) - Replace IOB pcb 06/19/08
ID sensor error (VSG) - ID sensor dirty 06/19/08
ID sensor error (VSG) - replace charge power pack 06/19/08
ID sensor error (VP) - replace drum potential sensor 06/19/08
ID sensor error (VP) - replace drum 06/19/08
ID sensor error (VP) - replace charge corona power pack 06/19/08
ID sensor error (VP) - replace charge corona wire /assembly 06/19/08
Transfer output error - inspect transfer unit connections 06/19/08
Transfer output error - replace transfer power pack 06/19/08
Transfer output error - replace IOB 06/19/08
Transfer output error (release detection) - inspect transfer unit connections 06/19/08
Transfer output error (release detection) - replace transfer power pack 06/19/08
Transfer output error (release detection) - replace IOB pcb 06/19/08
Quenching lamp error - Replace quenching lamp 06/19/08
Quenching lamp error - Replace IOB pcb 06/19/08
Quenching lamp error - Poor connection in Qenching lamp harness 06/19/08
Fusing overheat error (center): Defective center fusing thermistor 06/20/08
Fusing overheat error (center): Defective power supply 06/20/08
Main motor lock - replace main motor 06/20/08
Main motor lock - Replace BCU pcb 06/20/08
Development motor lock - Replace developer unit 06/20/08
Development motor lock - Replace development motor 06/20/08
Development motor lock - Replace CNB pcb 06/20/08
Development motor lock - Toner collection drive bound up - clean or replace 06/20/08
Main fan error - Replace main fan M13 06/20/08
Main fan error - Replace BCU pcb 06/20/08
Toner recycling unit error - Toner collection coil (Diagonal) is bound up - clean or replace 06/20/08
Toner recycling unit error - Toner collection coil sensor (S13) is dirty or defective - Clean or replace 06/20/08

Toner recycling unit error - Toner is clogged in small coil by Toner collection motor - clean 06/20/08
Toner recycling unit error - Toner collection coil drive belt is worn - replace belt 06/20/08
Toner collection bottle error - Replace toner collection bottle switch (SW6) 06/20/08
Toner collection bottle error - Reseat toner collection bottle 06/20/08
Solution Text Updated
Toner collection motor error - replace toner collection motor(M20) 06/20/08
Toner collection motor error - replace PFC pcb 06/20/08
Tray 1 lift error - replace lift sensor 06/20/08
Tray 1 lift error - inspect paper height sensors on front of right side tandem tray 06/20/08
Tray 1 lift error - Replace lift motor 06/20/08
Tray 1 lift error - Poor connection of right side tandem tray - inspect rear tray connector 06/20/08
Tray 2 lift error - Replace lift sensor 06/20/08
Tray 2 lift error - Replace lift motor 06/20/08
Tray 3 lift error - replace lift sensor 06/20/08
Tray 3 lift error - replace lift motor 06/20/08
Tray 4 lift error- TRAY 4 NOT USED IN North America - replace PFC pcb 06/20/08
Tray 4 lift error- TRAY 4 NOT USED IN North America - Clear NVram - SP5801 -1 06/20/08
LCT Paper feed motor error - Replace paper lift sensor 06/20/08
LCT Paper feed motor error - replace LCT paper feed motor 06/20/08
Replace PCU message: Reset PCU Counter SP 7-909 to 1. Hold original type key and press OK,completed 06/23/08
should flash on LCD
Disabling duplex setting: User Tools>Copier Features>Duplex Mode Priority/ Set 1 to 1 06/23/08
TD sensor initial setting error: Defective ID sensor 06/23/08
TD sensor initial setting error: Drum is not turning 06/23/08
TD sensor initial setting error: No developer 06/23/08
TD sensor initial setting error: Poor connection of PCU 06/23/08
firmware error E 44, press 143 then clear stop 3 times 06/23/08
Defaulting Memory TX Mode: Home Position Switch 2 bit 1 to 0 06/23/08

Cannot print PCL from DDST, load firmware refer to TSB 007 06/23/08
Mechanical total counter error: ADF harness shorted on DF roller shaft 06/23/08
A4 requested @ op panel for all print jobs: Confirm printer paper size settings match print driver settings 06/23/08

WIM password: user=scanner, password=password 06/23/08


WIM password: user=scanner, password=password 06/23/08
Autotray switching fails: Confirm paper tray sizes are correct 06/23/08
Autotray switching fails: Disable Specified Tray setting 06/23/08
SC 0-05H 9-22 error: Set Ram address 80036F data to 00, power machine off/on 06/23/08

Scanner HP error - Replace scanner motor 06/24/08


Solution Text Updated
No display, red wrench - check for pinched wiring to drum cooling fan. 06/24/08

Electrical counter fail - Replace Mechanical Counter 06/24/08


Image shifting - scanner lead edge and side 2 side values were off. 06/24/08
Copier turns on and off every 15 seconds - Refer to TSBA294-89, faulty PCU connection. Update firmware. 06/24/08

Duplex inverter sensor jam - replace duplex inverter sensor (S39) 06/24/08
Duplex inverter sensor jam - duplex drive pully is cracked, replace. 06/24/08
Finisher/Bridge unit error - with no finisher, Deinstall Bridge unit 06/24/08
Wrong size detected - Use SP6-007 to check sensors - bits 7,6,5,4 should read 0 with no paper 06/24/08
No stamp data - After HDD replacement or reformatting you must download stamp data with software to 06/24/08
machine
Toner collection coil error - waste toner belt drive pully broken. 06/24/08
Finisher lift motor error - Lower tray encoder sensor defective 06/24/08
Interval sensor jam - replace interval sensor 06/24/08
Pick up roller position motor was defective - replace 06/24/08

Default web image monitor user name is "administrator and password is password lower case 06/24/08
PCMCIA CARD ADAPTOR part number is B645 6700 06/24/08
Suggest sp 5112 change 1 and reboot copier to program custom size 06/24/08
run fold adjustment as per SM page 3-78 06/24/08
Suggest sp 5112 change 1 and reboot copier to program custom size 06/24/08
add toner - Check VSP with SP3-103-002, replace ID sensor if needed 06/24/08

Access Code Clear Sp-mode 7-810 06/24/08

add toner will not clear - switches wired wrong 06/24/08

machine goes dead - 2nd exit tray sensor harness shorting out against exit roller 06/24/08

overtoning-check toner clutch part # B1323354 Magnetic Clutch. 06/24/08


Vertical Transport sensor 2 - Replace one way bearings in Feed Assembly 06/24/08
Vertical Transport sensor 1 - Replace one way bearings in Feed Assembly 06/24/08
sp mode to show total memory on the controller pcb sp 7836 06/24/08
light copies on all 4 colors - replace developer 06/24/08
Part number for ROHS hdd is 5k530257 06/24/08
Solution Text Updated
Light copies only on black sug black toner hopper or clutch 06/24/08
PM matrix, TSC website, whats new tab, scroll to bottom of the page 06/24/08
ACS is not available, User codes will disable auto color selection 06/24/08
Authentication only for scanning disable for copier printer and docserver. Sug special sp 5401-6,16 and 46 06/24/08
turn off
Turn of remote diagnostics- sug sp 5816-1 change to 0 and reboot 06/24/08
suggest sp 5112 change 1 and reboot copier to program custom size 06/24/08
Polygon Mirror motor error - replace polygon mirror motor 06/24/08
1st Paper Feed sensor jam - Replace the first paper feed sensor 06/24/08
Replace CNB board - due to lost of 24 volts supply to finisher 06/24/08
Login as Administrator to turn off user and administrator authentications - Press User tools - Login - Login 06/24/08
User name > set it to admin - no password - OK
Unable to print - Suggest to enable diprint and LPR thru webimage monitor 06/24/08
Suggest sp 5112 change 1 and reboot copier to program custom size 06/24/08
Access code clear, SP7-810 06/24/08
How to set Mult bin tray - use SP 6-901 to 1 for Multi Bin tray installation 06/24/08
add staples - replace staple cartridge 06/24/08
How to load stamp data - use SP 5-853 stamp data download 06/24/08
faint diagonal lines - see TSB #B202/B178/B180- 030, replace development clutch #AX200273 06/24/08
white spots due to poor transfer for paper type - refer to TSB B202-020 06/24/08
Replaced HDD assembly 06/24/08
Perform copy SP 5-801-7 and restart unit 06/24/08
B602 Jogger motor error - check for binds in jogger guides 06/24/08
DF skew correction sensor does not turn ON - clean/replace sensor 06/24/08
03- Fgate error Cyan - replace LD unit 06/24/08
Reseat controller pcb 06/24/08
Transfer belt HP error - check/clean transfer belt encoder disc 06/24/08
light image on paper - check transfer belt condition, replace as needed 06/24/08
light image - check process control results SP3-975-001 (page 4-3) 06/24/08
faint image black - transfer belt position is not in the correct position 06/24/08
faint image M/C/Y - check transfer belt lift mechanism 06/24/08
add toner any color - try forced toner feed SP2-207 1=K, 2=Y,3=M,4=Y 06/24/08
add toner any color - check developer drive clutch(s) 06/24/08
add toner any color - check VTC with SP3-911 vs VREF SP3-123 06/24/08
add toner any color - check shutter(s) on development unit and toner attraction pump are open 06/24/08
Solution Text Updated
add toner any color - check hoses 06/24/08
add toner any color - check toner attraction pump(s) 06/24/08
waste toner full - check sensor with SP5-803-13 bit 3 06/24/08
waste toner full - check bottle lift spring is working OK 06/24/08
black image - check black charge roller connection 06/24/08
How to set 11x17 double count - SP 5-104-001 in Special SP mode 06/24/08
How to set counting method - SP5-045-001 0=dev's, 1=prints one time only setting 06/24/08
shifting op to non op - check paper size in display 06/24/08
shifting op to non op - check paper is centered in paper tray(s) 06/24/08
shifting op to non op - check if original size is read right, DF and glass 06/24/08
Use SP 5853 to download stamp data 06/24/08
Yellow sync error - replace yellow sync PCB. 06/24/08
turning on security functions enabled raw printing 06/24/08
Replace BCU for SC 490 and SC 540 together 06/24/08
email sending data error - reformat HDD 06/24/08
single color missing - bad memory chip on toner bottle 06/24/08
Heat pipe exit sensor - check replace heat pipe exit sensor 06/24/08
Address book can be backed using web image monitor. Log on as admin - navigate to address bookand 06/24/08
select maintenance for back up.
Toner type-840004: Toner MP 1305A or 884994: MP1350A 06/24/08
IP address display to turn off. Suggest sp 5055 set to off and reboot. 06/24/08
To reset fuser unit replacement message excute sp 7622 -17 06/24/08
Replace hard drives as a set 06/24/08
ADF Image Shift, Defective DF width sensor 06/24/08
Pro 906 EX series product codes - D101, D102, D103 06/24/08
Replace PSUe A 06/24/08
Authentication only for scanning disable for copier printer and docserver. Sug special sp 5401-6,16 and 46 06/24/08
turn off
Refer toTSC website parts inquiry 06/24/08
Appleton/Relyco - Xero form II NCR is the only brand of NCR recommended for use in Ricoh products 06/24/08

Turn of remote diagnostics- sug sp 5816-1 change to 0 and reboot 06/24/08


Heat pipe exit sensor - replace both one-way bearings on fuser. 06/24/08
Punch install - To have a 3 hole punch on MP1350 you need the custom engine firmware loaded on 06/24/08
machine
Solution Text Updated
Suggest sp 5112 change 1 and reboot copier to program custom size 06/24/08
SR4000 will not staple in duplex two to two, saddle stitch mode, Turn off thick mode 06/24/08
Address book can be backed using web image monitor. Log on as admin - navigate to address bookand 06/24/08
select maintenance for back up.
IP address display to turn off. Suggest sp 5055 set to off and reboot. 06/24/08
Nip end sensor - check replace skew correction sensor / oneway bearings 06/24/08
Authentication only for scanning disable for copier printer and docserver. Sug special sp 5401-6,16 and 46 06/24/08
turn off
Guide Plate motor error - If JC111 is associated with SC 725, replace S-13 on SR-970 & SR-4000. 06/24/08
Turn of remote diagnostics- sug sp 5816-1 change to 0 and reboot 06/24/08
Suggest sp 5112 change 1 and reboot copier to program custom size 06/24/08
Self diag error: NVRAM , reseat or replace controller NVram 06/24/08
Self diag error RAM: reseat or replace ram 06/24/08
Self diag error RAM: replace controller 06/24/08
Self diag error optional RAM: replace ram on controller 06/24/08
wireless card access error: loose connection between wireless card and controller 06/24/08
wireless card error: illegal data found on card replace wireless card 06/24/08
wireless card connection pcb error: replace pcb that wireless plugs into 06/24/08
USB I/F error: this is the internal USB on controller, replace controller 06/24/08
SD card auth error: digitial license error store correct data on sd card or replace card 06/24/08
Platen/DF detect sensor missing actuator 06/24/08
Displays SRam has been formatted due to problem with SRam, Clear with fax Sp 5-101 06/24/08
Address book can be backed using web image monitor. Log on as admin - navigate to address bookand 06/24/08
select maintenance for back up.
IP address display to turn off. Suggest sp 5055 set to off and reboot. 06/24/08
No models introduced after 2006 support scan router lite - Scan router pro only 06/24/08
sp mode to show total memory on the controller pcb sp 7836 06/24/08
Authentication only for scanning disable for copier printer and docserver. Sug special sp 5401-6,16 and 46 06/24/08
turn off
Turn of remote diagnostics- sug sp 5816-1 change to 0 and reboot 06/24/08
E7100 fiery to show up in copier activate sp 5193 to 1 and reboot 06/24/08
Default color when pushed down from server, Driver properties set printing preferences and printing 06/24/08
default tabs
Suggest sp 5112 change 1 and reboot copier to program custom size 06/24/08
Relay jam - Replace Tray 1 Vertical transport Clutch 06/24/08
Solution Text Updated
TD sensor adjustment error - replace developer 06/24/08
Application function selection error: Reload firmware 06/25/08
Application function selection error: An option required by the application (RAM, DIMM, etc.) is not 06/25/08
installed, or is defective
Process error - replace NIB 06/25/08
Exposure lamp error - replace lens block 06/25/08
Fax not working - replaced BICU 06/25/08
How to set counter - SP5-045-001, 1=prints 0= development counts. One time change only 06/25/08
Install print/scan card in slot C3 not C2 06/25/08
cannot reset web end message,set sp1902-001 to 0 and reboot in sp mode. 06/25/08
Web end error, tech to check web end actuator, sensor and harness 06/25/08
Set sp3904 to 1 and reboot machine. 06/25/08
Fusing unit up to temp - replace or reseat System SD card 06/25/08
Tray 1 lift error, lift motor defective 06/25/08
Punch movement motor error - check punch movement motor harness - 06/25/08
Service Mode in japanese - set dip switch on IOB - 6 on / 7 off / 8 off 06/25/08

R8 Finisher staple jams - Adjust Stack present sensor bracket (S32) - SR4000 06/25/08
R8 Finisher staple jams - Adjust Stack present sensor bracket (S32) - SR4000 06/25/08
to activate fax confirmations to email - enable email checkbox in accessories tab of the LAN Fax driver 06/25/08

Shift Roller or Guide Plate Motor error - replace Shift Roller Motor 06/25/08
Controller startup error - reseat System SD card 06/25/08
Controller startup error - CN 347 IPU pcb pins bent or connector loose 06/25/08
Toner collection motor error, clean toner colletion motor sensor 06/25/08
HDD read error - format or replace HHD 06/25/08
Transfer output abnormal- Tighten fly wheel screw 06/25/08
Ecopy program locks up when loading - Insure SSP 5401 - 200 >221 are set to 0 then RESET 5801 - 009 06/25/08
AND 003
Fusing pressure release motor error - engine clear sp 5801-2 06/25/08
Scanner HP error - replace scanner motor and scanner pcb as a set 06/25/08
Replace relay guide plate mylar on registration unit 06/25/08
Punch movement motor error - Replace punch unit 06/25/08
Fusing pressure release motor error - check FU105 06/25/08
Fusing pressure release motor error - check FU107 06/25/08
Solution Text Updated
Fusing pressure release motor error - defective motor hp sensor 06/25/08
BK-001 - Infeed motor - BK-M1 - defective motor 06/25/08
BK-001 - Infeed Motor - BK-M1 - PCB "B" defective 06/25/08
BK-002 - Infeed Motor - BK-M1 - PCB "B" defective 06/25/08
BK-003 - Indeed Motor - BK-M1 - Open Circuit 06/25/08
BK-004 - Back jogger motor - BK-M2 - PCB "C" defective 06/25/08
BK-015 - Set transport motor - BK-M6 - Open Circuit 06/25/08
BK-156 - Interlock switch - BK interlock switch faulty 06/25/08
BK-156 - Interlock switch - TR interlock switch faulty 06/25/08
BK-202 - Paper infeed sensor - BK-Q1 - Infeed sensor faulty 06/25/08
BK-212 - Remove purged set - open BK and remove purged set 06/25/08
BK-503 - Oil Clenchers message- oil clenchers, reset, see op manual 06/25/08
BCU communication error-reseat all BCU connectors. 06/25/08
Finisher entrance sensor jam check for missing spring on entrance roller 06/25/08
stack feed out error-replace stack feed out belt home position sensor. 06/25/08
Reseat HDD connections at mother board. 06/25/08
Replace laser diode pcb 06/25/08
Can not change paper tray size, Reset paper size in Sp-mode 5959 06/25/08
Fusing Lamp error - Replaced thermistor 06/25/08
CIS lamp abnormal - reseat connections for CIS in ADF 06/25/08
Developer Type 24 - Pn B0649645 06/25/08
A4 size in tray 1, set sp 5959 to 8.5x11 06/25/08
Shift Roller or Guide Plate Motor error - check drive mechanisn for binding. 06/25/08
Exposure Lamp error - replaced Lens block assy 06/25/08
Counter connection - connects to CN 211 on IOB 06/25/08
Scanner HPS does not turn ON - replace Scanner Interface Board 06/25/08
Log data abnormal - format HDD with SP5-832-10 log data, if it fails do SP 5-832-1 format All 06/25/08
Can't enter SP modes - Hard drive defective, try removing HDD. 06/25/08
LD unit beam pitch incorrect - SP2-109 laser beam pitch adj. (do 8 then 3 and 4) 06/25/08
Exposure Lamp error - replace exposure lamp 06/25/08
Exposure Lamp error - white plate dirty or scratched 06/25/08
Exposure Lamp error - scanner or mirror out of position 06/25/08
Exposure Lamp error - check lamp harness and connections 06/25/08
Exposure Lamp error - replace lamp regulator board if no output 06/25/08
Solution Text Updated
Scanner HPS does not turn ON - check/clean/replace sensor as needed 06/25/08
Scanner HPS does not turn ON - check for binds in scanner movement 06/25/08
Scanner HPS does not turn ON - replace scanner drive motor if slow or no movement 06/25/08
Scanner HPS does not turn OFF - check/clean/replace scanner home position sensor as needed 06/25/08
Scanner HPS does not turn OFF - replace scanner motor if slow or no movement 06/25/08
Scanner HPS does not turn OFF - replace Scanner Interface Board (SIB) 06/25/08
Scanner HPS does not turn OFF - replace scanner motor drive board if no movement 06/25/08
SBU adjust error - replace exposure lamp 06/25/08
SBU adjust error - replace lamp stabilizer board 06/25/08
SBU adjust error - scanner or mirror out of position 06/25/08
SBU adjust error - replace Scanner Interface Board (SIB) 06/25/08
SBU adjust error - white plate dirty or scratched or out of position 06/25/08
SBU comm error - replace BICU 06/25/08
SBU comm error - check connections between SIB and SBU boards 06/25/08
Copy Data Security Error - SD card not inserted or correctly seated in slot 06/25/08
Copy Data Security Error - wrong type card for the machine model 06/25/08
Charge roller leak - check charge roller for damage/dirt, replace as needed 06/25/08
Charge roller leak - replace HV PCB 06/25/08
Charge roller leak - check for abnormal charge roller settings in SP mode 06/25/08
Charge roller correction error - Check for abnormal charge roller settings in SP mode 06/25/08
Charge roller correction error - gray patch density to dark causing charge over correction 06/25/08
Charge roller correction error - clean and reinitialize ID sensor, check VSP and VSG values are correct 06/25/08

Charge roller correction error - check if machine is over toned, correct toning problem 06/25/08
No laser writing signal - replace BICU 06/25/08
No laser writing signal - check harness and connections between BICU and controller 06/25/08
Laser Sync detect error - door switch circuit has an open, check for 5vdc at CN 403-3 on laser unit 06/25/08

Laser Sync detect error - replace laser sync detect board 06/25/08
Laser Sync detect error - excessive toner dust in laser unit blocking beam 06/25/08
Laser Sync detect error - check harness/connections between LD unit and BICU 06/25/08
Laser Sync detect error - replace laser unit 06/25/08
LD unit HPS does not turn ON when homing - check/clean home position sensor 06/25/08
LD unit HPS does not turn ON when homing - check for binds in movement of board 06/25/08
LD unit HPS does not turn OFF - check/clean home position sensor 06/25/08
Solution Text Updated
LD unit HPS does not turn OFF - check for binding in the board movement 06/25/08
LD unit beam pitch incorrect - check for blockage/binding of LD drive PCB 06/25/08
LD unit beam pitch incorrect - replace LD positioning motor 06/25/08
LD unit beam pitch incorrect - no power to LD positioning motor 06/25/08
Polygon motor turn ON error - replace polygon motor 06/25/08
Polygon motor turn ON error - replace polygon motor drive board 06/25/08
Polygon motor turn ON error - check harness and connections 06/25/08
Polygon motor turn OFF error - replace polygon motor 06/25/08
Polygon motor turn OFF error - replace polygon motor drive board 06/25/08
Polygon motor turn OFF error - check harness and connections to motor 06/25/08
Polygon motor error running >20ms - replace polygon motor 06/25/08
Polygon motor error running >20ms - replace polygon motor driver board 06/25/08
Polygon motor error running >20ms - check harness and connections from board to motor 06/25/08
ID sensor error - clean and reinitialize sensor with SP3-001-02 06/25/08
ID sensor error - check sensor connections and harness 06/25/08
ID sensor error - poor or missing drum ground, VSG = 0V or VSG<2.5 V 06/25/08
ID sensor error - overtoned or undertoned condition 06/25/08
ID sensor error - toner filming on drum causing bad VSG readings 06/25/08
ID sensor error - damaged, fatigued or non OEM drum 06/25/08
ID sensor VSG test error - check ID sensor harness and connections 06/25/08
ID sensor VSG test error - clean and reinitialize sensor with SP3-001-02 06/25/08
ID sensor VSG test error - replace ID sensor 06/25/08
ID sensor VSG test error - check drum for filming, scratches or non OEM 06/25/08
ID sensor pattern edge error - clean ID sensor and reinitialize with SP3-001-02 06/25/08
ID sensor pattern edge error - replace ID sensor 06/25/08
ID sensor pattern edge error - replace IOB 06/25/08
ID sensor LED PWM abnormal - clean ID sensor and reinitialize with SP3-001-02 06/25/08
ID sensor LED PWM abnormal - check ID sensor harness and connections 06/25/08
ID sensor LED PWM abnormal - check drum for scratches, filming, non OEM drum 06/25/08
ID sensor LED PWM abnormal - poor drum ground 06/25/08
ID sensor timeout abnormal - clean ID sensor and reinitialize with SP3-001-02 06/25/08
ID sensor timeout abnormal - check ID sensor connection and harness 06/25/08
TD sensor = <0.5v or >5.0v for 10x's - check TD sensor connections and harness 06/25/08
TD sensor = <0.5v or >5.0v for 10x's - check for Overtoned (<.5v) or Undertoned (>5.0) 06/25/08
Solution Text Updated
TD sensor = <0.5v or >5.0v for 10x's - replace TD sensor 06/25/08
TD sensor = <0.5v or >5.0v for 10x's - check for developer flowing over TD sensor 06/25/08
TD sensor = <0.5v or >5.0v for 10x's - replace IOB 06/25/08
TD sensor = <1.8v or >4.8v during initialization - check TD sensor connection and harness 06/25/08
TD sensor = <1.8v or >4.8v during initialization - replace TD sensor 06/25/08
TD sensor = <1.8v or >4.8v during initialization - replace IOB 06/25/08
TD sensor = <1.8v or >4.8v during initialization - check for proper toner/developer concentration 06/25/08
Development bias leak - check bias terminal connections to development unit 06/25/08
Development bias leak - replace HVPS if NO LOAD bias output at terminal is wrong 06/25/08
Polygon Mirror Motor Error (9-23, SC CODE 3-31): Replace Polygon Mirror Motor 06/25/08
Polygon Mirror Motor Error (9-23, SC CODE 3-31): Replace FCU 06/25/08
Developer intialization error: PCU not turning (lost drum drive) 06/25/08
Developer intialization error: Defective ID sensor 06/25/08
Developer intialization error: Dirty ID sensor 06/25/08
Type 14 developer - EDP 888010 06/26/08
Scan to e-mail asks for password - There is a sender password set in address book 06/26/08
When using scan router, can the SNMP be upgraded or turned off ?- Not Possible 06/26/08
ADF lift plate goes up and down- replace B477 5741 Original Connecting Harness 06/26/08

Engine Response error - reseat controller board 06/26/08

Engine Response error - check harness and conncections between controller and Op panel 06/26/08

turn off reception protocol in user tools 06/26/08

SD card authentication failed while merging application. Suggest press 143 hit clear stop key 3 times and 06/26/08
reboot
To disable remote firmware update set sp 5886 to off and reboot 06/26/08
To disable remote firmware update set sp 5886 to off and reboot 06/26/08
Stack feed out belt motor error - Stack feed out belt runs reverse. Rep finisher main pcb and shift tray 06/26/08
motor as a set
Independent Supplier message - set SP5-051 to "1" for OFF, to shut message off 06/26/08
Independent Supplier message - replace RFID board if display shows replace or no toner avail. 06/26/08
Instruct how to set up file structure 06/26/08
letterhead setting - Copier/Doc Server, Input/output, Letterhead setting will flip image 180 degrees 06/26/08
Solution Text Updated
Cannot see user codes - Enable SP mode 5846-50 06/26/08
Refer to TSB 026 CIS adjustment 06/26/08
To disable remote firmware update set sp 5886 to off and reboot 06/26/08
Heat pipe exit sensor jam - Lubricate fuser drive and adjust timing belt tension 06/26/08
Does the bk 5010 work with a mp 1100 - Yes with SR842 only 06/26/08
Can you set tab stock to copy face up? - Tab stock will always be inverted. 06/26/08
Does the VM Card stay in the slot or is it removed - The VM Card stays in slot 2, or slot 3 if slot 2 is not 06/26/08
available
SD card authentication failed while merging application. Suggest press 143 hit clear stop key 3 times and 06/26/08
reboot
To disable remote firmware update set sp 5886 to off and reboot 06/26/08
After changing to a digital fax line - Fax unable to send and receive - Change fax sp 2103-1 from 17 to 13 06/26/08

Refer to counter-measure RNW answer ID 86405 or 86406 06/26/08


Laser Sync Detect error - check harness and connections between LD unit and BICU 06/26/08
Laser Sync Detect error - check for 5vdc at CN403-3, replace 5 VDC door switches as needed 06/26/08
Laser Sync Detect error - replace laser sync detect board 06/26/08
Laser Sync Detect error - replace laser unit 06/26/08
Laser Sync Detect error - replace BICU 06/26/08
Laser Sync Detect error - excess toner dust inside laser blocking beam, clean LD unit 06/26/08
Key counter install - connects to CN 211 on IOB 06/26/08

G3 ECM coding/decoding error - turn off ECM in fax SP 1-104-002 bit 0 = 0 06/26/08
Transfer roller leak - check/clean transfer roller bias connection 06/26/08
Transfer roller leak - replace HVPS 06/26/08
Transfer roller leak - check transfer belt clutch operation 06/26/08
Transfer roller open error - replace HVPS 06/26/08
Transfer roller open error - check transfer unit connections 06/26/08
Transfer roller open error - check transfer lift clutch operation 06/26/08
Transfer roller position sensor error - replace transfer belt clutch 06/26/08
Transfer roller position sensor error - check/clean/replace transfer belt position sensor 06/26/08
Transfer roller position sensor error - check for bind in drive system slowing clutch operation 06/26/08
Transfer belt error - check/clean/replace transfer belt position sensor 06/26/08
Transfer belt error - replace transfer belt contact clutch 06/26/08
Solution Text Updated
Transfer belt error - check for binds in drive system slowing transfer belt contact clutch operation 06/26/08

Main motor lock - check for binds in drive system 06/26/08


Main motor lock - check for supply voltage to motor 06/26/08
Main motor lock - replace drive motor 06/26/08
Feed/Development motor error - check for binds in drive system 06/26/08
Feed/Development motor error - Check CN 655 pin 1 for 24vdc input from PSPCB 06/26/08
Feed/Development motor error - replace IOB 06/26/08
Exhaust fan lock - replace exhaust fan (upper left rear when facing back) 06/26/08
Exhaust fan lock - binding in fan, inspect and clean 06/26/08
Exhaust fan lock - check connections and harness 06/26/08
Cooling fan motor lock - replace fan (upper center rear of machine) 06/26/08
Cooling fan motor lock - check for binds in fan, inspect and clean 06/26/08
Cooling fan motor lock - check harness and connections 06/26/08
1st tray lift error - check if paper is loaded properly 06/26/08
1st tray lift error - check height sensor SP5-803-7 bit 4 06/26/08
1st tray lift error - replace lift motor 06/26/08
2nd tray lift error - check paper is loaded properly 06/26/08
2nd tray lift error - check height sensor, SP5-803-07 bit 5 06/26/08
2nd tray lift error - replace lift motor 06/26/08
3rd tray lift error - check paper is properly loaded 06/26/08
3rd tray lift error - replace lift motor 06/26/08
3rd tray lift error - check harness and connections from PTU to main body 06/26/08
4th tray lift error - check if paper is properly loaded 06/26/08
4th tray lift error - replace lift motor 06/26/08
4th tray lift error - check connections between PTU and main copier 06/26/08
PTU main motor lock - check for binding/load on main motor 06/26/08
PTU main motor lock - replace PTU main motor 06/26/08
PTU main motor lock - check connections to motor 06/26/08
LCT main motor lock - replace LCT main motor 06/26/08
LCT main motor lock - check for binding/loads on main motor 06/26/08
LCT main motor lock - check connections/harness to main motor 06/26/08
LCT tray lift error - check/clean/replace LCT lift sensor 06/26/08
LCT tray lift error - check/clean/replace LCT lower limit sensor 06/26/08
Solution Text Updated
LCT tray lift error - check for binds in tray mechanism 06/26/08
LCT tray lift error - replace lift motor 06/26/08
Fusing/feed out motor error - check for mechanical binds in mechanism 06/26/08
Fusing/feed out motor error - replace motor 06/26/08
Fuser Thermistor open - check SP1-106 1 and 2 to see which thermistor is open 06/26/08
Fuser Thermistor open - check thermistor(s) with meter for continuity 06/26/08
Fuser Thermistor open - check wires and screw connections inside fuser 06/26/08
Fuser Thermistor open - check/clean/reform female connector on machine frame for fuser 06/26/08
Fuser Thermistor open - replace IOB 06/26/08
Fuser overheat error - replace power supply 06/26/08
Fuser overheat error - replace IOB 06/26/08
Fuser overheat error - check thermistor readings with SP1-106 1 and 2 06/26/08
Fuser overheat error - A level code, enter SP modes and turn MSW OFF/ON 06/26/08
Fuser Thermistor open - A level code, enter SP modes and turn MSW OFF/ON 06/26/08
Fuser overheat hardware error - A level code, enter SP modes and turn MSW OFF/ON 06/26/08
Fuser overheat hardware error - replace power supply 06/26/08
Fuser overheat hardware error - check thermistors with SP1-106 1 and 2 06/26/08
Fuser overheat hardware error - replace IOB 06/26/08
Fuser overheat hardware error - replace BICU 06/26/08
Fuser lamp remains ON - A level code, enter SP modes and turn MSW OFF/ON 06/26/08
Fuser lamp remains ON - check thermistor readings with SP1-106 1 and 2 06/26/08
Fuser lamp remains ON - replace power supply 06/26/08
Fuser lamp remains ON - replace IOB 06/26/08
Fuser lamp remains ON - check for short in harness/connections 06/26/08
Fuser temp unstable - A level code, enter SP modes and turn MSW OFF/ON 06/26/08
Fuser temp unstable - check thermistor readings with SP1-106 1 and 2 06/26/08
Fuser temp unstable - check connection between fuser and copier frame 06/26/08
Fuser temp unstable - check thermistor and screw connections inside fuser 06/26/08
Zero cross error - replace the power supply 06/26/08
Zero cross error - bad AC voltage source or grounding problems 06/26/08
Fuser not set - A level code, enter SP modes and turn MSW OFF/ON 06/26/08
Fuser not set - reseat fuser unit in machine 06/26/08
Fuser not set - check connector between fuser and machine frame 06/26/08
Fuser not set - wrong fuser installed (NA vs EUR) 06/26/08
Solution Text Updated
Fuser not set - use SP5-803-6 bit 3 to check 06/26/08
Zero cross error - use SP5-803-3 bit 7 to check signal 06/26/08
Fusing unit late jam 3x's - A level code, enter SP modes and turn MSW OFF/ON 06/26/08
Fusing unit late jam 3x's - check SP7-507 for jam history 06/26/08
Fusing unit late jam 3x's - clean and repair fuser unit as needed 06/26/08
Fusing unit late jam 3x's - check condition of paper 06/26/08
For envelope settings - refer to TSB C231 - 006 06/26/08
statement size paper can only be fed from bypass tray 06/26/08

SD card authentication failed while merging application. Suggest press 143 hit clear stop key 3 times and 06/26/08
reboot
To disable remote firmware update set sp 5886 to off and reboot 06/26/08
After changing to a digital fax line - Fax unable to send and receive - Change fax sp 2103-1 from 17 to 13 06/26/08

Reformat HHD SP 5832 06/26/08


SD card authentication failed while merging application. Suggest press 143 hit clear stop key 3 times and 06/26/08
reboot
To disable remote firmware update set sp 5886 to off and reboot 06/26/08
After changing to a digital fax line - Fax unable to send and receive - Change fax sp 2103-1 from 17 to 13 06/26/08

Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 06/26/08
Error can not install Lan fax driver - Must uninstall any previously installed lan fax drivers first 06/26/08
Error can not install Lan fax driver - reload Fax firmware 06/26/08
Displays scanner in use by other function, In document server select scan finished tab 06/26/08

In order to use the punch option with the D103 (135 ppm model) SP 6-980-001 must be enabled and the 06/26/08
Optimum for thick paper must be turned on
Light through DF only - SP 4688 DF density adjustment for ARDF only 06/27/08
replaced hdd 06/27/08
Controller startup error - replace Scanner Interface Board (SIB) 06/27/08
Controller startup error - replaced controller 06/27/08
Controller startup error - check connections between controller and BICU 06/27/08
BICU to SIB Comm error - replace SIB 06/27/08
BICU to SIB Comm error - replace BICU 06/27/08
BICU to SIB Comm error - check connections and harness between BICU and SIB 06/27/08
BICU to ADF Comm error - replace BICU 06/27/08
Solution Text Updated
BICU to ADF Comm error - replace ADF main board 06/27/08
BICU to ADF Comm error - check harness and connectors on BICU and ADF boards 06/27/08
BICU to ADF break Comm error - replace BICU 06/27/08
BICU to ADF break Comm error - replace ADF main board 06/27/08
BICU to ADF break Comm error - check harness and connections for open 06/27/08
BICU to ADF Command error - check connections and harness between ADF and BICU 06/27/08
BICU to Finisher/Mailbox timeout error - replace BICU 06/27/08
BICU to Finisher/Mailbox timeout error - check harness and connections between copier and 06/27/08
finisher/mailbox
BICU to Finisher/Mailbox timeout error - check harness and connections between copier and 06/27/08
finisher/mailbox.
BICU to PTU timeout error - replace BICU board 06/27/08
BICU to PTU timeout error - check connection/harness between engine and PTU 06/27/08
BICU to PTU comm break error - replace BICU 06/27/08
BICU to PTU comm break error - check harness/connections between engine and PTU 06/27/08
BICU to LCT timeout error - replace BICU 06/27/08
BICU to LCT timeout error - replace LCT board 06/27/08
BICU to LCT timeout error - check harness/connections between BICU and LCT 06/27/08
Failed CSS comm - SP5-816-1 Turns CSS ON/OFF 06/27/08
Key/card/counter error 1 -check harness/connections from device to copier 06/27/08
Key/card/counter error 2 - check harness/connection between device and copier 06/27/08
Key/card/counter error 3 - backup battery of the device is low 06/27/08
Key/card/counter error 4 - device control board defective 06/27/08
Key/card/counter error 4 - device control board battery backup defective 06/27/08
BICU to Controller error 1 - No action required 06/27/08
BICU to Controller error 2 -No action required 06/27/08
Engine startup error - replace BICU 06/27/08
Engine startup error - reload firmware using dip sw 1 on controller set to OFF 06/27/08
Engine startup error - check connections between controller and BICU 06/27/08
Controller startup error - check connections between controller and operation panel 06/27/08
GAVD bus error - replace BICU 06/27/08
GAVD bus error - check for hidden laser codes, check laser connections to BICU 06/27/08
ARDF pick-up malfunction - replace ARDF main board 06/27/08
ARDF pick-up malfunction - check/clean/replace stopper HP sensor 06/27/08
ARDF pick-up malfunction - replace pick-up motor 06/27/08
Solution Text Updated
ARDF pickup/paper lift error - check/clean/replace pick-up HP sensor 06/27/08
ARDF pick-up/paper lift error - replace ARDF main board 06/27/08
ARDF pick-up/paper lift error - replace pick-up motor 06/27/08
Finisher jogger motor error - check/clean/replace jogger HP sensor 06/27/08
Finisher jogger motor error - replace jogger motor 06/27/08
Finisher jogger motor error - check for binding of jogger fences 06/27/08
Finisher staple hammer error - check for staples jammed in hammer 06/27/08
Finisher staple hammer error - replace stapler hammer motor 06/27/08
Finisher staple hammer error - check stapler harness 06/27/08
Finisher stack feed out error - check/clean/replace stack feed out HP sensor 06/27/08
Finisher stack feed out error - replace stack feed out motor 06/27/08
Finisher stack feed out error - check condition and tension on belt 06/27/08
Finisher shift tray 1 lift motor error - check shift mechanism for binidng 06/27/08
Finisher shift tray 1 lift motor error - replace shift tray motor 06/27/08
Finisher stapler rotation error - check connections to rotation motor 06/27/08
Finisher stapler rotation error - replace rotation motor 06/27/08
Finisher punch motor error - check/clean/replace punch HP sensor 06/27/08
Finisher punch motor error - check connections to punch motor 06/27/08
Finisher punch motor error - replace punch motor 06/27/08
Firmware update display doesnt show up - Only 64mb SD cards are supported. 06/30/08
Replaced development unit and hopper - now its not adding toner, Remove idle gear from unit and install 06/30/08
driven gear
Java Error E0301 - Please refer to Pub bulletin 75 06/30/08
Firmware update display doesnt show up - Only 64mb SD cards are supported. 06/30/08
Fusing web error - Set fusing web end sensor actuator correctly 06/30/08
Fusing thernister error - code then please wait, Short in fusing lamp harness dammaged NVRam 06/30/08
Fusing thermister error - replace BCU pcb 06/30/08
please wait fuser ready - try CRAM and or replace NVRAM 06/30/08
please wait fuser ready - 1st try with HDDs disconnected, if OK replace HDDs 06/30/08
please wait fuser ready - User Tools, System Settings, Function Priority, is blank. Set to Copier. This issue 06/30/08
can occur when application installed to HDD are removed improperly
See TSB# 034, set sp 4685-1, 2 4686-1,2 and 4687-1,2 to values on Factory data sheet 06/30/08
Background when ADS is off - see TSB# 034, check SP 4-685, 4-686, 4-687 if at 240 default reset back to 06/30/08
Factory Data Sheet
Firmware update display doesnt show up - Only 64mb SD cards are supported. 06/30/08
Solution Text Updated
Java Error E0301 - Refer to Pub bulletin 75 06/30/08
BK5010 Sensor Q35 fails during diagnostics, Normal operation 06/30/08
BK5010 Oil clenchers on display, To reset power up machine while holding two center bottons for three 06/30/08
seconds
Firmware update display doesnt show up - Only 64mb SD cards are supported. 06/30/08
Bad phone line - fax over IP via phone line 33.6 K drops down to 9.6 K, Noise on converter box, phone line 06/30/08

GBC exit jam - inspect exit guides 06/30/08


Wrong toner bottle installed in machine 06/30/08
Firmware update display doesnt show up - Only 64mb SD cards are supported. 06/30/08
Java Error E0301 - Refer to Pub bulletin 75 06/30/08
ID sensor error Black - reseat connections on BCU 06/30/08
Constant add toner - set sp 3410 to 10 06/30/08
SD Card authentication error - Update firmware 06/30/08
Exposure lamp error - clean optics 06/30/08
Exposure lamp error - replace exposure lamp 06/30/08
Exposure lamp error - inspect harnesses on SBU 06/30/08
Exposure lamp error - replace SIB pcb 06/30/08
Exposure lamp error - replace SBU pcb (lens holder assembly) 06/30/08
Scanner home position error - replace scanner motor 06/30/08
Fax Sp-mode 2-103-06, must enter two digit number (ie 03) 06/30/08

To set number of dials - set FAX SP 1105-17 lo lower 06/30/08

can't fax out in memory transmission: ncu para 17&18 to 200ms 06/30/08
replace charge corona unit 07/01/08
1st paper tray lift motor malfunction: Broken lift spring 07/01/08
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 07/01/08
Bits 0-4 to 1
Kernel error - reseat or replace Print/Scan SD card 07/01/08
Stapler position motor error - check/clean/replace stapler HP sensor 07/01/08
Stapler position motor error - check harness and connections to positioning motor 07/01/08
Stapler position motor error - replace stapler positioning motor 07/01/08
Finisher exit guide open/close error - check/clean/replace exit guide HP sensor 07/01/08
Finisher exit guide open/close error - check for binds in gate movement 07/01/08
Solution Text Updated
Finisher exit guide open/close error - replace exit guide open/close motor 07/01/08
Finisher upper tray shift error - check tray for mechanical binds or blockage 07/01/08
Finisher upper tray shift error - replace upper tray shift motor 07/01/08
Finisher lower tray lift error - check for binds and blockage of tray lift 07/01/08
Finisher lower tray lift error - replace lower lift motor 07/01/08
Finisher lower tray lift error - check/clean/replace stack height sensor 07/01/08
Finisher lower tray shift error - check for binds and blockage of tray shift mechanism 07/01/08
Finisher lower tray shift error - check/clean/replace tray shift sensor 07/01/08
Booklet finisher error non saddle stitch - See page 4-15 for code status meanings 07/01/08
Booklet finisher error saddle stitch - See page 4-15 for code status meanings 07/01/08
Watchdog error - replace controller board 07/01/08
Watchdog error - check memory card contacts and insertion 07/01/08
Kernel error - replace controller error 07/01/08
Kernel error - reflash firmware 07/01/08
Kernel error - check memory card contacts and insertion 07/01/08
Self Diagnostic Error CPU - reflash firmware 07/01/08
ASIC self diagnostic error - replace controller board 07/01/08
HDD error - format hard drive 07/01/08
HDD error - replace hard drive set 07/01/08
HDD error - check connections to hard drive 07/01/08
Self diagnostic error NIC - replace controller board 07/01/08
Self diagnostic error NIC - use SP5-801-11 NCS to reset all NIC settings to default 07/01/08
NVRAM error - reseat NVRAM (set of 2) 07/01/08
NVRAM error - replace NVRAM (set of 2) 07/01/08
NVRAM error - replace controller board 07/01/08
Optional NVRAM error - check connection of User Enchance Kit NVRAM 07/01/08
Optional NVRAM error - replace controller board 07/01/08
Optional NVRAM error - replace User Enchance Kit (NVRAM) 07/01/08
Built in RAM diagnostic error - replace controller board 07/01/08
Built in RAM diagnostic error - reload firmware 07/01/08
Built in ROM diagnostic error - replace controller board 07/01/08
Built in ROM diagnostic error - reload firmware 07/01/08
Optional RAM diagnostic error - clean and reseat RAM dimm 07/01/08
Optional RAM diagnostic error -replace optional RAM 07/01/08
Solution Text Updated
Optional RAM diagnostic error - replace controller board 07/01/08
Clock Generator error - replace controller board 07/01/08
preform sp 2251-(1-6) to add toner to developer unit 07/01/08
Laser Synch detection error: Reset laser unit connections 07/01/08

Color Registration Error: Execute SP 5-998-2 07/01/08

High temperature detection: Reset using SP 5-810 07/01/08


Replace Hexagonal Mirror Motor 07/01/08

Fowarding programmed but not working: Set User Parameter Switch 8, Bits 6, 7 to 1 07/01/08
Defective NIB 07/02/08
Address book error - Sp 5846-50 initialize address book and reboot copier 07/02/08
Transfer roller leak error 2: High voltage supply board set incorrectly or defective 07/02/08
1st paper tray lift motor malfunction; Paper lift sensor defective 07/02/08
1st paper tray lift motor malfunction; Paper lift motor defective, loose or disconnected 07/02/08
Log data abnormal: Defective hard drive 07/02/08
Log data abnormal: Defective NVRAM 07/02/08
Toner leak - replace A294 3423 Gear - Toner Collection Coil 07/02/08
Polygon mirror motor ready error - Replace laser unit PN B234 1910 07/02/08
Address book error - Sp 5846-50 initialize address book and reboot copier 07/02/08
Fusing pressure motor sensor - check for paper in rear fusing connector - (SC550 sometinme also occurs) 07/02/08

Address book error - Sp 5846-50 initialize address book and reboot copier 07/02/08
Net IF error - duplicate IP addresses used 07/02/08
Net IF error - illegal IP address used 07/02/08
Net IF error - replace controller board 07/02/08
IEEE 1394 I/F error - Not supported by this machine 07/02/08
Wireless Lan Error 1 - Wireless Lan card missing 07/02/08
Wireless Lan Error 1 - reseat Wireless Lan Card 07/02/08
Wireless Lan Error 2 - reseat Wireless Lan Card 07/02/08
Wireless Lan Error 2 - replace Wireless Lan Card 07/02/08
Wireless Lan Error 2 - Wireless Lan Card missing 07/02/08
Wireless Lan Error 3 - replace Wireless Lan Card 07/02/08
Wireless Lan Error 3 - reseat Wireless Lan Card 07/02/08
Solution Text Updated
Wireless Lan Error 4 - replace Wireless Lan Card 07/02/08
Wireless Lan Error 4 - check/reseat Wireless Lan Card 07/02/08
USB I/F error - bad USB card connection 07/02/08
USB I/F error - replace controller board 07/02/08
HDD power on startup error - check/reseat hard drive cables 07/02/08
HDD power on startup error - reformat HDD with SP5-832 07/02/08
HDD power on startup error - replace HDD 07/02/08
HDD re-try failure - check harness from HDD to controller board 07/02/08
HDD re-try failure - replace HDD 07/02/08
HDD re-try failure - formatt HDD with SP5-832 07/02/08
HDD re-try failure - replace controller board 07/02/08
HDD data read failure - reformat with SP5-832 07/02/08
HDD data read failure - replace HDD 07/02/08
HDD data read failure - replace controller board 07/02/08
HDD data CRC error - reformat HDD with SP5-832 07/02/08
HDD data read failure - check/reseat HDD cable connections 07/02/08
HDD data read failure - replace HDD 07/02/08
HDD access error - reformat HDD with SP5-832 07/02/08
HDD access error - check HDD connections 07/02/08
HDD access error - replace HDD 07/02/08
SD card license error 1 - defective SD card 07/02/08
SD card error 1 - previously used SD card from other machine 07/02/08
SD card removed error 2 - SD card missing from slot or not seated correctly 07/02/08
8.5 x 11 fold adjustment off only - check metal tabs on folder 07/02/08
Address book error - Sp 5846-50 initialize address book and reboot copier 07/02/08
Scanner home position error - Replace scanner home position sensor 07/02/08
Scanner home position error - Replace SIOB pcb 07/02/08
Scanner home position error - Replace Scanner home position sensor 07/02/08
Exposure lamp error (SC 101-1): Defective SIO 07/02/08

Laser Synch detection error: Defective laser unit 07/02/08

Laser Synch detection error: Defective IPU 07/02/08

Front door actuator switch out of position 07/02/08


Solution Text Updated
Address book error - Sp 5846-50 initialize address book and reboot copier 07/02/08
Authentication only for scanning disable for copier printer and docserver. Sug special sp 5401-6,16 and 46 07/02/08
turn off
APS not working - check/clean/replace witdth sensors as needed 07/03/08
Right side tandem tray runs out of paper and jams - replace first paper end sensor 07/03/08
clean or replace toner over flow sensor 07/03/08
Use SP 7810-reset access code 07/03/08
Relay sensor jam - check for pinched wire on front side of machine 07/03/08
upgrade Globalscan server to 3.0 or higher 07/03/08
please wait - remove hard drive 07/03/08

unable to connect to server for remote diagnostics - set SP 5816-3 to "0" for OFF 07/03/08

Cut length off after NVram clear - perform synchro and print cut length adjustments 07/03/08
The default file format for ScanToEmail for E-7000 is TIFF. The following two patches are available as 07/03/08
options 1-RYIDX.zip,1-T0R2L.zip
scan to folder failure, replace HDD 07/03/08
Can you split the files while scanning into machine - no 07/03/08
set ringing signals parameters to 02-27/03-67/04-7/05-30 07/03/08
ncu failed part of FCU 07/03/08
Option not recognized - reload correct fax firmware 07/03/08
Lines on border of copy - Set scan setting - edit - erase border to minimum then save as default 07/03/08
Refer to bulletin # 43R for medaka. 07/03/08
GBC DOOR open- replace GBC interface cable 07/03/08
Corner stapler motor error - Repair / clean and lube stapler 07/03/08
Artisin or Teslyn paper not supported 07/03/08
User codes do not work - Key counter management set to on - prohibits user codes 07/03/08
ADF feed in jam - Replace feeder feed in motor 07/03/08
Check all tray paper settings - 8 1/4 x 14 was listed 07/03/08
SD card error 3 - check SD card insertion and contacts 07/03/08
SD card error 3 - replace SD card 07/03/08
SD card error 3 - replace controller 07/03/08
Address book error - check HDD harness and connections 07/03/08
Address book error - replace HDD 07/03/08
Address book error - do SP5-846-050 (UCS settings-Intialize all Directory Info) 07/03/08
Solution Text Updated
Address book error - do SP5-832-006 (HDD format - User Info) 07/03/08
HDD mail RX error - do SP5-832-007 (format RX data on HDD) 07/03/08
HDD mail RX error - replace HDD 07/03/08
HDD mail TX error - do SP5-832-007 (Format HDD, Mail TX data) 07/03/08
HDD mail TX error - replace HDD 07/03/08
DOS delete all error 1 on HDD - turn machine off/on and try again 07/03/08
DOS delete all error 1 on HDD - format HDD 07/03/08
DOS delete all error 1 on HDD - replace HDD 07/03/08
DOS delete all error 1 on HDD - reinstall the DOS unit again 07/03/08
DOS delete all error 2 on HDD - turn main switch off/on and try again 07/03/08
DOS delete all error 2 on HDD - format HDD 07/03/08
DOS delete all error 2 on HDD - replace HDD 07/03/08
Log data abnormal - replace NVRAM 07/03/08
Log data abnormal - replace HDD 07/03/08
File Format Converter error - replace MLB (file format converter) 07/03/08
Electrical total counter error - replace NVRAM 07/03/08
Electrical total counter error - CRAM with SP5-801-01 all clear 07/03/08
Electrical total counter error - reseat NVRAM 07/03/08
Mechanical total counter error - counter not plugged in (inner cover off) 07/03/08
Mechanical total counter error - replace counter 07/03/08
Mechanical total counter error - check harness back to IOB 07/03/08
Printer error 1 - insufficient memory 07/03/08
Printer error 1 - reload firmware 07/03/08
Net file function error - replace HDD 07/03/08
Clamper motor failure - Motor defective 07/03/08
Clamper motor failure - position sensor defective 07/03/08
Clamper motor failure - MPU defective 07/03/08
Clamper motor failure - Clamper bound 07/03/08
Cutter error - motor defective 07/03/08
Cutter error - HP sensor defective 07/03/08
Cutter error - master material binding cutter 07/03/08
Cutter error - Cutter unit defective 07/03/08
Paper table drive error - Motor defective 07/03/08
Paper table drive error - Table movement bound 07/03/08
Solution Text Updated
Paper table drive error - Lower limit sensor defective 07/03/08
Paper table drive error - Height sensor 1 or 2 defective 07/03/08
SD authentication failure when installing print /scanner option/insure system firmware is ver 1.05 or 07/03/08
higher
Trays 1-3 = 14 bond to 80lb cover 07/03/08
Type C7500 for toner 07/03/08
Developers = D0149640 K - D0149660 C - D0149670 M - D0149680 Y 07/03/08
Drum type = D0149510 07/03/08
SD card application failed - update firmware to 1.05 07/03/08
Enable user code Mac OS, With in application, file, print, preferences, job log, enable user codes. 07/03/08

Set SP 5051 set to 0 to turn off independent toner message 07/03/08

Firmware update display doesnt show up. Only 64mb SD cards are supported. 07/03/08
HDD access error - reformat HDD 07/03/08
Drum potential sensor error - check charge corona unit for wear 07/03/08
Drum potential sensor error - developer power pack defective 07/03/08
Drum potential sensor error - potential sensor dirty or defective 07/03/08
Fusing thermistor error 2 - thermistor position incorrect 07/03/08
Refer to bulletin # 43R for medaka. 07/03/08
Replace PCU unit 07/07/08
Replace lower drum unit 07/07/08
Exposure Lamp Error: Defective exposure lamp 07/07/08
Exposure Lamp Error: Defective lamp stabilizer board 07/07/08
Exposure Lamp Error: Defective SBU harness 07/07/08
Address book error - Reformatt hard drives with sp 5832-1 07/07/08
Check that all the fuser lamps are operational 07/07/08

Check duplex connector for wear or damage 07/07/08


Replace LCDC pcb 07/07/08

Software error - reload firmware 07/07/08

Charge roller current error: Defective charge roller 07/07/08


Charge roller current error: Defective High Voltage Power Supply 07/07/08
Charge roller current error: Defective PCU Connection 07/07/08
Solution Text Updated
To print LEF from E7000, E8000, E3000 and E5000 fiery change the Bypass Tray Setting Priority to Panel 07/07/08
Setting.
Can you back up address book - No 07/07/08
To disable document server function set sp 5967 to off and reboot 07/07/08
PDF shrinks image, Scanned PDF will shrink up to three percent. 07/07/08
How to login as machine administrator - User tools - Login button - enter login user name(admin) - Login 07/07/08

How to change paper size settings - choose tray paper settings button on operation panel - select which 07/07/08
tray - change size
To disable document server function set sp 5967 to off and reboot 07/07/08
Software error - Load EB 135 patch 1-TE130 07/07/08
Feed out jam - clean or replace DF exit sensor 07/07/08
Feed out jam - ADF main pcb defective 07/07/08
Only while printing from micropress - Check minimum firmware requirement of Engine 3.21.1:16 and 07/07/08
sytem 3.05
Set punch type with - user tools - copy document server features - input output - punch type select a key 07/07/08

Please wait, no fuser lamps - replaced BICU 07/07/08


SD card access error: Defective SD card 07/07/08
SD card access error: Defective controller 07/07/08
SD card access error: SD card not inserted correctly or incorrect slot 07/07/08
SD card access error: SD card locked 07/07/08
No dial tone - replace NCU 07/07/08
F-gate error at writing - replace BICU 07/07/08
F-gate error at writing - reflash firmware 07/07/08
IPU scanning setting error - reload firmware 07/07/08
IPU scanning setting error - replace BICU 07/07/08
Printing setting error - reflash firmware 07/07/08
Printing setting error - replace BICU 07/07/08
Memory setting error - reflash firmware 07/07/08
Memory setting error - replace BICU 07/07/08
NVRAM value error - see page 4-29 of FSM for values and definitions 07/07/08
Print image data transfer error - replace controller board 07/07/08
Print image data transfer error - replace BICU 07/07/08
Print image data transfer error - check connections between BICU and Controller boards 07/07/08
Solution Text Updated
Scanner image data transfer error - replace controller 07/07/08
Scanner image data transfer error - replace BICU 07/07/08
Scanner image data transfer error - check connections between controller and BICU boards 07/07/08
Software write parameter error - reflash firmware 07/07/08
Software error 1 - reflash firmware 07/07/08
Software error 1 - reformat HDD 07/07/08
Software error 2 - reboot machine, check SP7-403 for details of code 07/07/08
Software error 2 - reflash firmware 07/07/08
Machine type info error - wrong controller board installed 07/07/08
FCU board error - replace FCU board 07/07/08
Application does not start - reflash firmware 07/07/08
Application does not start - check RAM or DIMM installation and clean contacts 07/07/08
Applications start or end abnormally - reflash firmware 07/07/08
Applications start or end abnormally - check contacts and reseat RAM and DIMM 07/07/08
Program (IC card) download error - replace BICU 07/07/08
Program (IC card) download error - replace NVRAM 07/07/08
Program (IC card) download error - SD card defective 07/07/08
Power On Jam - check for paper left in machine when power was turne back on 07/07/08
Power On Jam - check door swithes 07/07/08
Tray 1 sensor fails to turn ON - check paper loading in tray 07/07/08
Tray 1 sensor fails to turn ON - clean or replace paper feed tire 07/07/08
Tray 2 sensor fails to turn ON - check paper loading in tray 07/07/08
Tray 2 sensor fails to turn ON - clean or replace paper feed tire 07/07/08
Tray 3 sensor fails to turn ON - check paper loading in tray 07/07/08
Tray 3 sensor fails to turn ON - clean or replace paper feed tire 07/07/08
Tray 4 sensor fails to turn ON - check paper loading in tray 07/07/08
Tray 4 sensor fails to turn ON - clean or replace paper feed tire 07/07/08
Vertical Transport Sensor 1 fails to turn ON - check paper feed from trays 07/07/08
Vertical Transport Sensor 2 fails to turn ON - check feed from trays 2,3,4 07/07/08
Vertical Transport Sensor 3 fails to turn ON - check paper feed from tray 3 07/07/08
Reg sensor fails to turn ON - check paper path for obstructions/delays 07/07/08
Reg sensor fails to turn ON - increase buckle adjustment 07/07/08
Feed start sensor error - pressure roller encoder was broken 07/07/08
Feed start sensor error - replace feed start sensor 07/07/08
Solution Text Updated
Feed start sensor error - replace IOB pcb 07/07/08
Thermal head overheat error - Thermal head defective 07/07/08
Thermal head overheat error - Power supply defective 07/07/08
Thermal head overheat error - Check harness and connections for shorts 07/07/08
Main motor lock error - Main motor defective 07/07/08
Main motor lock error - Motor drive board defective 07/07/08
Main motor lock error - Motor drive bound 07/07/08
Main motor lock error - Master eject position sensor defective 07/07/08
Thermal Head Thermistor Open error - Thermistor defective 07/07/08
Thermal Head Thermistor Open error - Check harness and connectors 07/07/08
Thermal Head pulse error - Thermal head defective 07/07/08
Thermal Head pulse error - Check harness and connectors 07/07/08
Thermal Head pulse error - MPU defective 07/07/08
Main motor lock error - Drum not set 07/07/08
Pressure plate error - Pressure plate motor defective 07/07/08
Pressure plate error - Pressure plate motor drive bound 07/07/08
Pressure plate error - Plate position sensors dirty or defective 07/07/08
Scanner error - Scanner motor drive bound 07/07/08
Scanner error - Scanner motor defective 07/07/08
Scanner error - Scanner HP sensor defective 07/07/08
Scanner error - Check scanner cables 07/07/08
2nd feed start timing sensor error - Drum sensors defective 07/07/08
2nd feed start timing sensor error - Sensor actuator damaged 07/07/08
Master eject HP sensor (drum HP) error - Drum sensors defective 07/07/08
Master eject HP sensor (drum HP) error - Sensor actuator 07/07/08
Feed star timing sensor error - Drum sensors defective 07/07/08
SD card license info error - upgrade sys/copy firmware, Ver 1.04>, TSB# 011 07/07/08

Controller to Op Panel Comm error - check connection between FCU and MBU 07/07/08

SD card license info error - takes Java VM card Type F, EDP#414004 07/07/08

SD card license info error - takes PostScript Type 5000, EDP# 413954 07/07/08

HDD access error - Hard drive defective 07/07/08


Solution Text Updated
Address book error - Hard drive defective 07/07/08
To disable document server function set sp 5967 to off and reboot 07/07/08
Heating roller thermistor (center) error 3 - triac short, AC drive board defective 07/07/08
Heating roller thermistor (center) error 3 - VBCU board defective 07/07/08
Heating roller thermistor (center) error 3 - SP 5810 to clear SC fusing code. 07/07/08
To disable document server function set sp 5967 to off and reboot 07/07/08
Controller startup error - Check controller harness and connections 07/07/08
Controller startup error - Operation panel harness disconnected or defective 07/07/08
Reinstall toner bottle and push green lever down before pushing into machine 07/07/08
Fusing overheat error - reset with SP5-810 07/07/08
Fuser lamp continuous light: Defective thermistor 07/08/08

Fuser lamp continuous light: Poor thermistor connection 07/08/08

Fuser lamp continuous light: Poor fuser connection 07/08/08

Dropping off the network. Lock into network speed 10 using a web setup. 07/08/08
Replace FCU board 07/08/08
Duplex connector and / or harness shorted or damaged 07/08/08
Check both LPR and DIPRINT protocols are enables 07/08/08
Maim motor lock: Defective main motor 07/08/08
Maim motor lock: Too much load on the drive mechanism 07/08/08
Maim motor lock: Defective BICU 07/08/08
E-7000 jams when printing envelopes, okay from copier. With in the application select file, page set-up, 07/08/08
evelopes, bypass, and size
very overtoned any color, tsb 36r toner clutch replacement 07/08/08
Clean staple tray and jogger tray sensors 07/08/08
External multi bin tray not working. Select sp-6-901-1 to enable, turn off/on main switch. 07/08/08
Transfer output error - Check for pinched harness at transfer connector 07/08/08
How to set compress to group 4-set scanner SP1004 to 3(MMR) 07/08/08
Envelopes are considered unusable papers per operator manual. 07/08/08
Engine error - IPU board defective 07/08/08
SD card access error: Defective SD card 07/08/08
Toner hopper spilling toner - replace toner hopper 07/08/08
Fusing/feed out motor error - replaced fusing motor 07/08/08
Solution Text Updated
Exit sensor does not turn ON - clean/check/replace sensor, SP5-803-005 bit 3 to check 07/08/08
Tray 1 sensor fails to turn ON - check/clean/replace sensor 07/08/08
Tray 2 sensor fails to turn ON - check/clean/replace sensor 07/08/08
Tray 3 sensor fails to turn ON - clean/check/replace sensor 07/08/08
Tray 4 sensor fails to turn ON - clean/check/replace sensor 07/08/08
LCT Tray Relay sensor fails to turn ON - clean/check/replace sensor 07/08/08
Vertical Transport Sensor 1 fails to turn ON - check/clean/replace sensor, use SP5-803-007 bit 2 07/08/08
Vertical Transport Sensor 2 fails to turn ON - check/clean/replace sensor, use SP5-803-007 bit 3 07/08/08
Vertical Transport Sensor 3 fails to turn ON - check/clean/replace sensor 07/08/08
Reg sensor fails to turn ON - check/clean/replace sensor, use SP5-803-013 bit 0 07/08/08
Fusing exti sensor fails to turn ON - check/clean/replace sensor, use SP5-803001 bit 7 to check 07/08/08
Fusing exti sensor fails to turn ON - black fusing cover has paper dust effecting sensor reflection 07/08/08

Fusing exti sensor fails to turn ON - adjust buckle with SP1-003 for affected tray(s) 07/08/08
Fusing exti sensor fails to turn ON - adjust SP5-958 feed clutch start timing 07/08/08
Fusing exti sensor fails to turn ON - check for paper hesitation at fuser, fuser entrance guide 07/08/08
Fusing exit sensor fails to turn ON - check/clean/replace sensor, use SP5-803-005 bit 4 to check 07/08/08
Fusing exit sensor fails to turn ON - check bridge paper path 07/08/08
Fusing exit sensor fails to turn ON - check interchange shift 07/08/08
Duplex entrance sensor does not turn ON - check/clean/replace sensor, use SP5-803-009 bit 2 07/08/08
Duplex entrance sensor does not turn ON - check paper path from fuser to duplex 07/08/08
Duplex exit sensor does not turn ON - check/clean/replace sensor, use SP5-803-009 bit 3 to check 07/08/08

Duplex exit sensor does not turn ON - check duplex feed path 07/08/08
1 bin tray sensor does not turn ON - check interchange unit shift gate operation 07/08/08
Finisher entrance sensor does not turn ON - check bridge unit operation, paper path 07/08/08
Finisher proof tray sensor does not turn ON - check finisher paper path 07/08/08
Finisher shift tray sensor does not turn ON - check shift tray side to side movement 07/08/08
Finisher stapler sensor does not turn ON - check stapler operation 07/08/08
Finisher exit sensor does not turn ON - check finisher paper path 07/08/08
Mailbox entrance sensor does not turn ON - check paper path 07/08/08
Mailbox proof tray sensor does not turn ON - check paper path 07/08/08
Mailbox relay sensor does not turn ON - check paper path 07/08/08
Mailbox MBX sensor 07/08/08
Booklet FIN entrance sensor does not turn ON - check/clean/replace sensor 07/08/08
Solution Text Updated
Booklet FIN transport sensor does not turn ON - check/clean/replace sensor 07/08/08
Booklet FIN staple sensor 07/08/08
Booklet FIN Late saddle stitch 07/08/08
Booklet FIN stack exit sensor does not turn ON - check paper path 07/08/08
Booklet FIN saddle stitch staple error 07/08/08
LCT relay sensor does not turn OFF - check/clean/replace sensor 07/08/08
Vertical transport sensor 1 does not turn OFF - check/clean/replace sensor, use SP5-803-007 bit 2 to 07/08/08
check
Vertical transport sensor 1 does not turn OFF - check for paper feeding thru registration roller 07/08/08
Vertical transport sensor 2 does not turn OFF - check paper feed from trays 2,3,4 07/08/08
Vertical transport sensor 2 does not turn OFF - check/clean/replace sensor, use SP5-803-007 bit 3 07/08/08

Vertical transport sensor 3 does not turn OFF - check paper feed from trays 3 and 4 07/08/08
Vertical transport sensor 4 does not turn OFF - check paper feed from tray 4 07/08/08
Registration sensor does not turn OFF - check/clean/replace sensor, use SP5-803-003 bit 0 to check 07/08/08

Registration sensor does not turn OFF - check registration clutch operation 07/08/08
Not used 07/08/08
Exit sensor does not turn OFF - check/clean/replace sensor 07/08/08
Bridge Relay sensor does not turn OFF - check/clean/replace sensor, use SP5-803-005 bit 4 to check 07/08/08

Bridge Relay sensor 2 does not turn OFF - 07/08/08


Duplex Entrance sensor does not turn OFF - check/clean/replace sensor use SP5-803-009 bit 2 07/08/08
Duplex exit sensor does not turn OFF - check/clean/replace sensor, use SP5-803-009 bit 3 to check 07/08/08

Thermal Head ID error - Wrong Thermal Head installed 07/08/08


Thermal Head ID error - MPU defective 07/08/08
Thermal Head ID error - Check harness and connections 07/08/08
MSU error - MPU defective 07/08/08
NVRAM data error - MPU defective 07/08/08
Flash ROM error - MPU defective 07/08/08
Ink supply issues - Drum ink sensor defective 07/08/08
Paper registration sensor defective 07/08/08
Paper end sensor defective 07/08/08
Paper exit sensor defective 07/08/08
Solution Text Updated
Drum master sensor defective 07/08/08
Master eject sensor defective 07/08/08
Paper exit sensor defective 07/08/08
Drum master sensor defective at master eject 07/08/08
Master set cover sensor defective 07/08/08
Master end sensor defective 07/08/08
Master eject sensor defective 07/08/08
Thermal Head energy pulse error - ECU defective 07/08/08
Thermal Head thermistor short - Thermistor defective 07/08/08
Thermal Head thermistor short - Check harness and connections 07/08/08
Thermal Head temperature abnormal - Thermal head defective 07/08/08
Thermal Head temperature abnormal - Thermistor defective 07/08/08
Cutter unit error - Cutter HP sensor defective 07/08/08
Cutter unit error - Cutter motor defetcive 07/08/08
Cutter unit error - Cutter motor drive bound 07/08/08
Cutter unit error - Cutter unit defective 07/08/08
Platen release motor lock - Motor defective 07/08/08
Platen release motor lock - Platen release sensor defective 07/08/08
Master cut error - Master edge sensor defective or out of adjustment 07/08/08
Master cut error - Cutter unit defective 07/08/08
Master cut error - Master vacuum fans clogged or defective 07/08/08
Master cut error - Jammed master 07/08/08
Master macking unit lock solenoid error - Solenoid defective 07/08/08
Master macking unit lock solenoid error - Sensor defective 07/08/08
Main motor lock 1st drum HP sensor - Sensor defective 07/08/08
Main motor lock 1st drum HP sensor - Main motor defective 07/08/08
Main motor lock 1st drum HP sensor - Main Motor drive PCB defective 07/08/08
Main motor lock 1st drum HP sensor - FU 703 on PSU defective 07/08/08
Main motor lock 1st drum HP sensor - FU 704 on PSU defective 07/08/08
Main motor lock 1st drum HP sensor - Drive bound check gears 07/08/08
Main motor lock signal error - Main motor defective 07/08/08
Main motor lock signal error - Main motor drive PCB defective 07/08/08
Main motor lock 3rd drum HP sensor error - Sensor defective 07/08/08
Main motor lock 3rd drum HP sensor error - Actuator on drum damaged 07/08/08
Solution Text Updated
Drum shift motor lock HP sensor error - motor defective 07/08/08
Drum shift motor lock HP sensor error - HP sensor defective 07/08/08
Drum shift motor lock no encoder pulse - shift sensor defective 07/08/08
Drum thermistor signal loss - Check harness and connections 07/08/08
Presure cam shift motor lock encoder error - motor defective 07/08/08
Presure cam shift motor lock encoder error - encoder sensor defective 07/08/08
Clamper motor lock / close position error - close position sensor defective 07/08/08
Clamper motor lock / close position error - motor defective 07/08/08
Clamper motor lock / close position error - Drum guide drive defective 07/08/08
Clamper motor lock / close position error - 2nd drum HP sensor defective 07/08/08
Clamper motor lock / close position error - clamper defective 07/08/08
Engine start up error: Poor controller board connection 07/08/08
Hot line call and give a copy to V.R. When E-7100 printing a booklet with 2 at Center stapling, stapling will 07/08/08
be canceled
LCT 4000 can be set for 12 X 19 paper. 07/08/08
Set sp 5959 for correct paper size 07/08/08
Log data abnormal: Defective NVRAM 07/08/08

Log data abnormal: Defective Hard Disk Drive 07/08/08

Registration sensor late: Defective registration sensor 07/08/08

Registration sensor late: Incorrect buckle adjustment see SP1003 07/08/08

Registration sensor late: Defective relay clutch 07/08/08

replacement of toner recycling message-set sp2-950-001 to 0 07/08/08


Operation panel is dim or blank, Replace left op panel pcb. 07/08/08
reg off jam, sugg tsb 046 reg guide plate replaced 07/08/08
Color PCU motor error: Defective color PCU 07/08/08

Color PCU motor error: Defective engine control board 07/08/08

Color PCU motor error: Defective main drive assembly 07/08/08

Machine beeps every 3 or 4 minutes. Customer faulty power (ground) 07/08/08


Disabling Power Saver: Service mode (User Tools #1934) System Data>Power Saver>Off 07/08/08
Solution Text Updated
ID sensor error - Dirty or defective ID sensor 07/09/08
Max length of paper can be fed from by pass is 600mm. Set sp 5150 to on and reboot copier 07/09/08
Scanner image data tx error - check connections from BICU to controller 07/09/08

Scanner image data tx error - replace controller board 07/09/08

Scanner image data tx error - replace BICU board 07/09/08

Scanner image data tx error - replace SIB 07/09/08

Software continuity error: No operation required. This SC code does not appear on the panel and is only 07/09/08
logged.
ADF communication error - IPU defective 07/09/08
ADF communication error - ADF PCB or harness 07/09/08
Check harness on adf cover corresponding to width sensors. 07/09/08
DOS drivers-http:www.ricoh-usa.com/support for ricoh develpers program. 07/09/08
Hard drive failure - Replace hard drives 07/09/08
Max length of paper can be fed from by pass is 600mm. Set sp 5150 to on and reboot copier 07/09/08
scanner home position error 3 - replace scanner wire pulley screws 07/09/08
Refer to bulletin # 21R for varying registration. 07/09/08
Make sure PCB IOB dip switch 6 is on 07/09/08
Max length of paper can be fed from by pass is 600mm. Set sp 5150 to on and reboot copier 07/09/08
Locationzation error: defective NVRAM 07/09/08
Localization error: change sp5-807 to 2, if that does not work sp 5-801 1 07/09/08
Control PCB comm abnormal: If machine has DDST controller update PCL firmware to 0.51 or higher 07/09/08

Control PCB comm abnormal: check connection between BICU and Controller 07/09/08
Controller to op panel comm error: check SP5875-001 is set to "0" 07/09/08
Controller to op panel comm. Error: reseat controller, dimms and op panel 07/09/08
Controller to op panel comm. Error: defective controller 07/09/08
Controller to op panel comm. Error: turn off SSDP in WIM 07/09/08
Engine startup error: poor connection between BICU and controller 07/09/08
Engine startup error: defective controller 07/09/08
Engine startup error: defective BICU 07/09/08
application start error: check sp 5875-001 set to 0 07/09/08
undefined error: defective software: reload firmware or replace SD card 07/09/08
Solution Text Updated
Software continuity error: may only log not display, reload firmware 07/09/08
printer font error: font needed to print is missing from SD card - reload firmware, printer 07/09/08
Printer error: reseat dimms, reload firmware on SD card/ be sure SD card in lower slot replace SD card 07/09/08

Electrical Total counter error: replace NVram 07/09/08


SD card access error: reload the SD card in lower slot when machine is powered off 07/09/08
SD card access error: defective controller 07/09/08
SD card error: check SD card is in lower slot, power off machine first 07/09/08
USB I/F error: if customer is not printing USB turn sp5985-002 to "0" 07/09/08
wireless card start up error: loose contection of wireless card, power off and check the connection 07/09/08

Self diag ROM error: replace controller, ROM is built in 07/09/08


Self diag error CPU: reload firmware 07/09/08
Self diag error CPU: reseat replace DIMM 07/09/08
Self diag error CPU: replace controller 07/09/08
Print image transfer error: loose connection between controller and BICU 07/09/08
print image transfer error: defective controller 07/09/08
Print image transfer error: defective BICU 07/09/08
NVram error: This error is from non gw controllers B262/B292 defective BICU NVRAM 07/09/08
NVram error: This error is from non gw controllers B262/B292 defective BICU 07/09/08
NVram error: This error is from non gw controllers B262/B292 loose connection from BICU and BICUU 07/09/08
NVRAM
Network Error 103: Check for correct Gateway Address 07/09/08
Booklet FIN Early sensor - 07/09/08
At Power On - check for sensor blocked after reset was done 07/09/08
Nip (interval) sensor does not turn ON - check/clean/replace sensor, use SP6-007-002 bit 0 to check 07/09/08

Nip (interval) sensor does not turn ON - poor originals being fed in 07/09/08
Nip (interval) sensor does not turn ON - check paper path, guides, rollers 07/09/08
Relay sensor ON check - Unknown not shown in service manuals 07/09/08
Scanner motor lock - HP sensor defective 07/09/08
Scanner motor lock - motor defective 07/09/08
Scanner motor lock - scanner wire off or damaged 07/09/08
Thermal head ID error - Thermal head defective 07/09/08
Thermal head ID error - ECU defective 07/09/08
Solution Text Updated
Thermal head ID error - Check harness and connections 07/09/08
Ink temp too high - Thermistor shorted, defective 07/09/08
Ink pump motor lock - motor defective 07/09/08
Ink pump motor lock - pump sensor defective 07/09/08
Ink pump motor lock - pump defective 07/09/08
Pressure cam shift motor lock, HP sensor - Motor defective 07/09/08
Pressure cam shift motor lock, HP sensor - Sensor defective 07/09/08
Clamper motor lock, open position - Open HP sensor defective 07/09/08
Clamper motor lock, open position - motor defective 07/09/08
Clamper motor lock, open position - 2nd drum hp sensor defective 07/09/08
Clamper motor lock, open position - Clamper damaged 07/09/08
Idle roller motor lock - Idle roller defective 07/09/08
Idle roller motor lock - motor defective 07/09/08
Idle roller motor lock - HP sensor defective 07/09/08
Pressure plate motor lock - HP sensor defective 07/09/08
Pressure plate motor lock - motor defective 07/09/08
Pressure plate motor lock - master jammed 07/09/08
Master eject box lock solenoid error - Solenoid defective 07/09/08
Master eject box lock solenoid error - HP sensor defective 07/09/08
Feed pressure motor lock - motor defective 07/09/08
Feed pressure motor lock - Feed pressure detection board 07/09/08
Separation pressure motor lock - motor defective 07/09/08
Separation pressure motor lock - Separation pressure detection PSB detective 07/09/08
Feed start sensor error - Start sensor defective 07/09/08
Friction pad shift motor lock - HP sensor defective 07/09/08
Friction pad shift motor lock - motor defective 07/09/08
Registration press motor lock - motor defective 07/09/08
Registration press motor lock - Reg. roller release sensor defective 07/09/08
Engine start up error: Defective BICU 07/09/08
Engine start up error: Defective controller 07/09/08
When installing finisher adapter on SR5000 route wiring away from motors. 07/09/08
When installing SR5000 use correct firmware. ver. 1.00 07/09/08
NV RAM error - Replace nv ram 07/09/08
Solution Text Updated
Press Clear Modes>1993>Clear Stop 5 times to open window 07/09/08

Make sure PCB IOB dip switch 6 is on 07/09/08


Max length of paper can be fed from by pass is 600mm. Set sp 5150 to on and reboot copier 07/09/08
SC 872, 873, 925, Sp-mode 5832-011 07/09/08
High voltage power output error: Replace EGB 07/09/08
High voltage power output error: Check or replace harness 07/09/08
High voltage power output error: Replace High Voltage Power Supply 07/09/08
Laser synchronization error: Replace right door saftey switch 07/10/08
Laser synchronization error: Check LD shutter is actuated, refer to section 2-34 of FSM 07/10/08
Laser synchronization error: Defective sync detect board 07/10/08
Shutter movement error - shutter position switch does not activate within 1 sec. after transport motor 07/10/08
starts to turn in reverse
shutter movement error - shutter sensor does not deactivate within 1 sec. after transport motor starts to 07/10/08
turn in reverse
shutter movement error - shutter position switch is off when the shift tray safety switch is off. 07/10/08
shutter movement error - shutter position switch is off when the shift tray safety switch is off. - shift tray 07/10/08
safety switch defective
shutter movement error - shutter sensor does not deactivate within 1 sec. after the transport motor 07/10/08
starts to turn in reverse - shutter position switch defective
shutter movement error - shutter position switch does not activate within 1 sec. after the transport 07/10/08
motor starts to turn in reverse - transport motor defective
11x17 streak toward trail edge, replace exp lamp 07/10/08
Memory setting error: Defective controller 07/10/08
Memory setting error: Defective IPU board 07/10/08
Memory setting error: Reload controller firmware 07/10/08
Defective FCU 07/10/08
Tandem rear fence error - Rear fence motor defective 07/10/08
Tandem rear fence error - Check Rear fence motor Connection 07/10/08
Tandem rear fence error - Check Rear fence motor for paper traped between end fence and motor 07/10/08
Exposure lamp error - lamp regulator defective 07/10/08
Vertical transport 1 does not turn ON - check/clean/replace sensor, use SP5-803-7 bit 2 to check 07/10/08

Stack feed out HPS error - check/clean/replace, no input check 07/10/08

Stack feed out HPS error - check metal clip on stack belt actuates sensor 07/10/08
Solution Text Updated
Vertical transport 1 does not turn ON - check paper loading in trays 07/10/08

Vertical transport 1 does not turn ON - clean/ replace paper feed rollers from either trays 1,2,3,4 07/10/08

Mechanical total counter error: Defective mechanical total counter 07/10/08


Mechanical total counter error: Disconnected mechanical total counter 07/10/08
Program download error: Defective BICU 07/10/08
Application start error: Reload controller firmware 07/10/08
Application function selection error: Reload the firmware for the application that failed; 07/10/08
Unexpected software error: Software defective, reload firmware 07/10/08
Program download error: Controller board defective 07/10/08
Program download error: IC card defective 07/10/08
Program download error: NVRAM defective 07/10/08
Mechanical total counter: Mechanical counter defective 07/10/08
Mechanical total counter: BICU defective 07/10/08
Mechanical total counter: Disconnected total counter 07/10/08
Replace Black toner hopper assembly 07/10/08
Fusing lamp error - Set SP-mode 1105 as 0 and 3904 as 1 07/10/08
Data incorrect after download - reset with C/M 143 and C/S 3 times 07/10/08
ADF table lift error - Refer to Bulletin # 44 07/10/08
Refer to Bulletin # 44 for erratic ADF table movement. 07/10/08

Finisher stapler jogger motor defective. 07/10/08


Staple fold positioning motor, VRC61123 Motor, BK-M9, Plockmatic 07/10/08
part # for 256mb ram on controller-G332 5721 07/10/08
flywheel loose, tighten flywheel screws. 07/10/08
SD card error - unlock and re-insert option sd card. 07/10/08
Exposure Lamp Error: scanner shipping lock pin left in place 07/10/08
Exposure Lamp Error: check clips that hold mirrors in position mirror crack were clips in/ replace mirror 07/10/08

Exposure Lamp Error: ck and clean white plate 07/10/08


legal paper check paper size - check that the paper size is set for 8 1/2 not 8 1/4 07/10/08
Exposure Lamp Error: Replace exp. lamp 07/10/08
Exposure Lamp Error: mirror out of position/ check clips that hold mirrors in position 07/10/08
Scanner home position error: Scanner shipping lock pin left in place 07/10/08
Solution Text Updated
Exhaust fan motor error: exhaust fan not connected or loose connection 07/10/08
IMAC hardware error: static locking up BICU , refer to tsb 003 07/10/08
Developer Initialization Error: Defective ID sensor 07/10/08
Developer Initialization Error: No PCU rotation or drive 07/10/08
Fusing Thermistor Open Error: Defective PCU (Reset Code by entering service mode and power off/on) 07/10/08

Fusing Thermistor Open Error: Defective Fusing Lamp (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Thermistor Open Error: Defective Thermistor (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Thermistor Open Error: Defective Thermistor and thermo switch (Reset Code by entering service 07/10/08
mode and power off/on)
Fusing Thermistor Open Error: Defective Thermoswitch (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Thermistor Open Error: Dirty or Out of Position Thermistor (Reset Code by entering service mode 07/10/08
and power off/on)
Fusing Temp Warm-up Error: Defective Thermistor (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Temp Warm-up Error: Defective PCU (Reset Code by entering service mode and power off/on) 07/10/08

Fusing Temp Warm-up Error: Defective Fusing Lamp (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Temp Warm-up Error: Defective Thermoswitch (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Temp Warm-up Error: Defective BICU board (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Overheat Error 1: Defective PSU (Reset Code by entering service mode and power off/on) 07/10/08
Fusing Overheat Error 1: Defective BICU (Reset Code by entering service mode and power off/on) 07/10/08
Fusing Overheat Error 2: Defective PCU (Reset Code by entering service mode and power off/on) 07/10/08
Fusing Overheat Error 2: Defective BICU (Reset Code by entering service mode and power off/on) 07/10/08
Fusing Overheat Error 2: Defective Thermistor (Reset Code by entering service mode and power off/on)) 07/10/08

Fusing Lamp Overheat Error: Defective Thermistor (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Lamp Overheat Error: Defective PCU (Reset Code by entering service mode and power off/on) 07/10/08

Fusing Lamp Overheat Error: Defective BICU (Reset Code by entering service mode and power off/on) 07/10/08
Solution Text Updated
Unstable Fusing Temp: Defective Thermistor (Reset Code by entering service mode and power off/on) 07/10/08

Unstable Fusing Temp: Defective PCU (Reset Code by entering service mode and power off/on) 07/10/08
Unstable Fusing Temp: Defective BICU (Reset Code by entering service mode and power off/on) 07/10/08
Unstable Fusing Temp: Defective Fusing Unit Connector (Reset Code by entering service mode and power 07/10/08
off/on)
Unstable Fusing Temp: Thermistor not installed correctly/ out of position (Reset Code by entering service 07/10/08
mode and power off/on)
Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/10/08
Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/10/08
Controller Engine inconsistency: optional p/s (EDP 413639) is installed in the B284/B288 install correct 07/10/08
controller part number only (B2845151)
Controller Engine inconsistency: B284/B288 wrong BICU was installed, correct p/n B2845101 07/10/08
Controller Engine inconsistency: B262/B292 has wrong BICU installed and has optional controller correct 07/10/08
p/n B2625103
Status error laser optics housing: reload firmware 07/10/08
Image transfer error: signal from BICU to controller return no response reload firmware 07/10/08
Printer application error: defective printer application 07/10/08
IMAC hardware error: loss connection on BICU 07/10/08
ADF gate abnormal 3: defective ADF connector 07/10/08
ADF gate abnormal 3: defective SBU 07/10/08
ADF gate abnormal 2 detective ADF connector 07/10/08
ADF gate abnormal 2 defective SBU 07/10/08
ADF gate error 1: defective ADF PCB 07/10/08
ADF gate error 1: loose connection check adf cable and bicu connection to adf 07/10/08
ADF gate error 1: defective BICU 07/10/08
accounting battery error: defective accounting device 07/10/08
Exhaust fan motor error: overload on the motor 07/10/08
consecutive paper jams in fuser: check fuser binding 07/10/08
consecutive paper jams in fuser: sp1159-1 set to "0" 07/10/08
consecutive paper jams in fuser: defective fuser 07/10/08
consecutive paper jams in fuser: defective fuser exit sensor p/n GW020020 07/10/08
Fusing Overheat Error 2: Defective Thermistor & thermo switch(Reset Code by entering service mode and 07/10/08
power off/on)
Fusing Overheat error 1: Defective thermistor (Reset Code by entering service mode and power off/on) 07/10/08
Solution Text Updated
Fusing Overheat error 1: Defective thermistor and thermo switch (Reset Code by entering service mode 07/10/08
and power off/on)
Fusing Temp Warm-up Error: Defective Thermoswitch & thermistor (Reset Code by entering service mode 07/10/08
and power off/on)
Fusing Temp Warm-up Error: thermistor out of position (Reset Code by entering service mode and power 07/10/08
off/on)
Developer Initialization Error: poor voltage to charge roller 07/10/08
Polygon mirror motor error: loose conection between the BICU & polygon mirror motor 07/10/08
Polygon mirror motor error: defective cable bewteen BICU & mirror motor 07/10/08
SBU black level correction error: set all mode 4 in sp mode to factory then power off/on 07/10/08
jan at power up: check main switch connection 07/10/08
scan to NCP does not work: load system fw 1.05 or later and scanner 1.03 or later as a set 07/10/08
scan to NCP takes more than 5 minutes to get to the container: use special firmware on tsc website both 07/10/08
scanner & system fw VLR0318 as a set
scan to NCP does not work when the mfp is on a different subnet than the server: use fw below 1.03 for 07/10/08
scanner & lower than 1.05 for system
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 07/10/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 07/10/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 07/10/08
telnet into the mfp, do show command & check if any ports are down 07/10/08
Communication error betwween BICU and SBU: Defective ribbon cable bewteen BICU & SBU 07/10/08
Exposure lamp error: poor exposue lamp connection 07/10/08
Exposure lamp error: dirty scanner mirror 07/10/08
Exposure lamp error: SBU connector defective 07/10/08
Exposure lamp error: lens block out of position 07/10/08
Scanner home position error: scanner home position sensor out of position 07/10/08
Scanner home position error: scanner drive motor connector defective 07/10/08
Scanner home position error: poor connection on BICU 07/10/08
Scanner home position error 2: defective connector to HP sensor 07/10/08
Scanner home position error 2: defective scanner motor connector 07/10/08
Scanner home position error 2: poor connection on the BICU 07/10/08
Image transer error: poor connection bewteen to BICU & controller 07/10/08
Memory address error: reload firmware 07/10/08
Polygon mirror motor error: poor connection on BICU to mirror motor 07/10/08
Polygon mirror motor error: damaged cable from BICU to mirror motor 07/10/08
Solution Text Updated
No laser writing signal (F-GATE) error: poor connection on controller 07/10/08
Laser synchronization error: poor connection bewteen LD & BICU 07/10/08
Electrical total counter error: defective NVRAM on DDST controller 07/10/08
Development bias leak: poor connection to PCU 07/10/08
Development bias leak: poor connection on the HVU 07/10/08
Development bias leak: defective HVU 07/10/08
Self-diagnostic error, clock generator: defective controller 07/10/08
Self-diagnostic error, ROM: defective controller 07/10/08
TD sensor inital setting error: ID sensor defective 07/10/08
TD sensor inital setting error: no developer in unit 07/10/08
TD sensor inital setting error: drum not turning, check gears 07/10/08
TD sensor inital setting error: development roller not turning replace 07/10/08
TD sensor inital setting error: poor connection to PCU 07/10/08
TD sensor inital setting error: no voltage on charge roller defective HVU 07/10/08
Transfer roller leak error 1: defective HVU 07/10/08
Transfer roller leak error 1: poor connection to PCU 07/10/08
Transfer roller leak error 1: transfer/sep unit not set correctly 07/10/08
Transfer roller leak error 1: defective transfer roller 07/10/08
Transfer roller leak error 2: defective HVU 07/10/08
Transfer roller leak error 2: poor connection to PCU 07/10/08
Transfer roller leak error 2: transfer/sep unit not set correctly 07/10/08
Transfer roller leak error 2: defective transfer roller 07/10/08
Main motor lock: too much load on main motor 07/10/08
Tray 2 lift motor malfuntion: defective paper lift sensor 07/10/08
Tray 2 lift motor malfuntion: defective lift motor 07/10/08
Tray 2 lift motor malfuntion: poor connection to tray lift motor 07/10/08
Tray 2 lift motor malfuntion: too much load on the drive mechanism 07/10/08
Tray 3 lift motor malfuntion: too much load on the drive mechanism 07/10/08
Tray 3 lift motor malfuntion: poor connection to tray lift motor 07/10/08
Tray 3 lift motor malfuntion: defective lift motor 07/10/08
Tray 3 lift motor malfuntion: defective paper lift sensor 07/10/08
Tray 4 lift motor malfuntion: defective paper lift sensor 07/10/08
Tray 4 lift motor malfuntion: defective lift motor 07/10/08
Tray 4 lift motor malfuntion: poor connection to tray lift motor 07/10/08
Solution Text Updated
Tray 4 lift motor malfuntion: too much load on the drive mechanism 07/10/08
Paper feed motor lock (optional paper tray units): defective paper feed motor 07/10/08
Paper feed motor lock (optional paper tray units): too much load on drive mechanism 07/10/08
Fusing thermistor open (center): defective thermistor (Reset code by going into sp mode then power 07/10/08
off/on)
Fusing thermistor open (center): thermistor out of postion (Reset code by going into sp mode then power 07/10/08
off/on)
Fusing thermistor open (center): defective PSU (Reset code by going into sp mode then power off/on) 07/10/08

Fusing thermistor open (center): loose connections (Reset code by going into sp mode then power 07/10/08
off/on)
Fusing temperture warm-up error (center): Defective thermistor (Reset code by going into sp mode then 07/10/08
power off/on)
Fusing temperature warm-up error (center): Thermistor out of position (Reset code by going into sp 07/10/08
mode then power off/on)
Fusing temperature warm-up error (center): Defective fusing lamp (Reset code by going into sp mode 07/10/08
then power off/on)
Fusing temperature warm-up error (center): Defective PSU (Reset code by going into sp mode then power 07/10/08
off/on)
fusing overheat error (center): Defective thermistor (Reset code by going into sp mode then power 07/10/08
off/on)
fusing overheat error (center): Defective PSU (Reset code by going into sp mode then power off/on) 07/10/08

Fusing overheat error (center) 2: Defective thermistor (Reset code by going into sp mode then power 07/10/08
off/on)
Fusing overheat error (center) 2: Defective PSU (Reset code by going into sp mode then power off/on) 07/10/08

Fusing lamp overheat error (center): Defective PSU (Reset code by going into sp mode then power off/on) 07/10/08

Fusing lamp overheat error (center): Defective thermistor (Reset code by going into sp mode then power 07/10/08
off/on)
Fusing lamp overheat error (center): Thermistor out of position (Reset code by going into sp mode then 07/10/08
power off/on)
Engine startup error - replace controller 07/10/08
TD sensor = <0.5v or >5.0v for 10x's - if undertoned check toner supply system 07/10/08
Zero cross error - check connections between IOB and power supply 07/10/08
No dial tone - Speaker wire shorted out, stops TX/RX also 07/10/08
Skew sensor does not turn ON - check original loading on tray 07/10/08
Solution Text Updated
Skew sensor does not turn ON - poor originals 07/10/08
Skew sensor does not turn ON - clean or replace pick up roller 07/10/08
Skew sensor does not turn ON - clean or replace feed belt 07/10/08
Reg sensor does not turn ON - check/clean/replace, use SP6-007-002 bit 1 to check sensor 07/10/08
Inverter Sensor does not turn ON - check/clean/replace, use SP6-007-002 bit 3 to check 07/10/08
Skew sensor does not turn OFF - check/clean/replace sensor, use SP6-007-001 bit 3 to check 07/10/08
Reg sensor does not turn ON - check original loading and conditions 07/10/08
Reg sensor does not turn ON - clean or replace pick up roller 07/10/08
Reg sensor does not turn ON - clean or replace feed belt 07/10/08
Interval sensor does not turn OFF - check/clean/replace, use SP6-007-002 bit 0 to check 07/10/08
Reg sensor does not turn OFF - check/clean/replace, use SP6-007-002 bit 1 to check 07/10/08
Relay sensor does not turn OFF - Unknown, not in service manual 07/10/08
Inverter sensor does not turn OFF - check/clean/replace, use SP6-007-002 bit 3 to check 07/10/08
Master eject jam after replacing IOB. Perform eject sensor calibration on new IOB. 07/10/08
Registration press motor lock - Replace registration press roller 07/10/08
Registration press motor lock - Replace registration press roller motor 07/10/08
Paper table lock, lower limit - Lower limit sensor defective 07/10/08
Paper table lock, lower limit - motor defective 07/10/08
Paper table lock, lower limit - Drive bound 07/10/08
Paper table lock, lower limit - Drive gear cracked or broken 07/10/08
Paper table lock, lower limit - Check that springs are attached 07/10/08
Paper table lock, upper limit - Upper limit sensor defective 07/10/08
Paper table lock, upper limit - motor defective 07/10/08
Paper table lock, upper limit - Drive bound 07/10/08
Paper table lock, upper limit - Gears cracked or broken 07/10/08
Paper table lock, upper limit - check that springs are still attached 07/10/08
Duplex clamper motor error - HP sensor defective 07/10/08
Duplex clamper motor error - motor defective 07/10/08
Duplex clamper motor error - Duplex board defective 07/10/08
Paper guide motor error - HP sensor defective 07/10/08
Paper guide motor error - motor defective 07/10/08
Paper guide motor error - Duplex board defective 07/10/08
Exit pawl pump motor error - HP sensor defective 07/10/08
Exit pawl pump motor error - motor defective 07/10/08
Solution Text Updated
Junction gate motor error - HP sensor defective 07/10/08
Junction gate motor error - motor defective 07/10/08
Duplex unit lock release solenoid error - Solenoid defective 07/10/08
Duplex unit lock release solenoid error - HP sensor defective 07/10/08
Duplex unit lock release solenoid error - Mechanism blocked or bound 07/10/08
Drum lock release solenoid error - Solenoid defective 07/10/08
Drum lock release solenoid error - HP sensor defective 07/10/08
Drum lock release solenoid error - mechanism blocked or damaged 07/10/08
Pressure cam shift motor error - HP sensor defective 07/10/08
Pressure cam shift motor error - motor defective 07/10/08
Pressure cam shift motor error - Duplex board defective 07/10/08
Pressure cam shift motor error - Drive bound or blocked 07/10/08
Flash ROM ECU error - Defective ECU 07/10/08
RI 10 error - ECU defective 07/10/08
Make-up ROM error - ECU defective 07/10/08
Shut off solenoid lock error - Main switch defective 07/10/08
Engine response error - ECU defective 07/10/08
Engine response error - ACU defective 07/10/08
Engine response error - Check harness and connections for ECU to ACU 07/10/08
Operation panel error - ACU defective 07/10/08
Operation panel error - ACU software defective 07/10/08
Paper table motor lock LCIT - Upper limit sensor defective 07/10/08
Paper table motor lock LCIT - Lower limit sensor defective 07/10/08
Paper table motor lock LCIT - motor defective 07/10/08
Paper table motor lock LCIT - drive bound 07/10/08
Paper table motor lock LCOT - Upper limit sensor defective 07/10/08
Paper table motor lock LCOT - Lower limit sensor defective 07/10/08
Paper table motor lock LCOT - motor defective 07/10/08
Paper table motor lock LCOT - drive bound 07/10/08
DF gate signal error - ADF board defective 07/10/08
DF gate signal error - Check harness and connectors 07/10/08
DF connection error - Wrong ADF connected 07/10/08
DF connection error - ADF board defective 07/10/08
DF connection error - Check harness and connections 07/10/08
Solution Text Updated
Adjust sp 2104 to correct skewing 07/10/08
SD CARD ERROR 1: See TSB #006, reload System firmware to 1.10 or higher 07/10/08

Feed out belt motor error: Defective feed out belt HP sensor 07/10/08

Feed out belt motor error: Defective feed out motor 07/10/08

Feed out belt motor error: Reform actuator on feed out belt 07/10/08

Feed out belt motor error: Defective feed out belt motor harness or connection 07/10/08

E-copy scan to folder slows down during large runs.-normal because e-copy is a Twain scanning system. 07/10/08

Heating roller low temperature error: Defective connection between engine control board and fusing unit 07/10/08

Heating roller low temperature error: Defective thermistor 07/10/08

Heating roller low temperature error: Defective engine control board 07/10/08

Heating roller low temperature error: Defective IH unit 07/10/08

Heating roller low temperature error: Defective IH power supply 07/10/08

To punch thick paper enable sp 6119 and reboot copier 07/11/08


Perform NV RAM clear. 07/11/08
To punch thick paper enable sp 6119 and reboot copier 07/11/08
To punch thick paper enable sp 6119 and reboot copier 07/11/08
How do I enter Plockmatic service mode? menu, scroll to enter 107, enter 07/11/08
Mechanical counter error - reconnect mechanical counter. 07/11/08

SP modes ONLY in Japanese - replace I/O board 07/11/08

Mechanical counter error - check for 24vdc on both wires, if only 1 replace coutner 07/11/08

Mechanical counter error - replace IOB if no voltage supplied to counter 07/11/08

SP modes ONLY in Japanese - IOB dip switches set wrong, #6=ON, #7 &8 = OFF 07/11/08

Print option not displayed - check optional 256 MB module. 07/11/08


Solution Text Updated
To punch thick paper enable sp 6119 and reboot copier 07/11/08
Engine response error: Replace IPU board 07/11/08
Engine response error: Defective SBCU 07/11/08
Engine response error: Defective controller 07/11/08
HDD mail send data error - reformat HDD all sp5832-001 07/11/08
To punch thick paper enable sp 6119 and reboot copier 07/11/08
Set user parameter sw 03 bits 0,2 & 5 set to 1 and sw 04, bit 1 set to 1 07/11/08
Toner recycle unit error - Refer to TSB B246 - 119 07/11/08
Powers off - replace HDD 07/11/08
To punch thick paper enable sp 6119 and reboot copier 07/11/08
Exposure lamp error: Defective exposure lamp stabilizer board 07/11/08
Rear fusing thermistor open: Rear fusing thermistor disconnected (Reset code by going into sp mode 07/11/08
then power off/on)
Rear fusing thermistor open: Rear fusing thermistor defective (Reset code by going into sp mode then 07/11/08
power off/on)
Printer font error: Font file not installed 07/11/08
USB interface error: Defective controller 07/11/08
Self-diagnostic error, NVRAM: Defective controller 07/11/08
Self-diagnostic error, NVRAM: Defective NVRAM on controller 07/11/08
Self-diagnostic error, CPU: Defective controller 07/11/08
Self-diagnostic error, ASIC: Defective controller 07/11/08
Unstable fusing temperature (center): Defective thermistor (Reset code by going into sp mode then 07/11/08
power off/on)
Unstable fusing temperature (center): Thermistor out of position (Reset code by going into sp mode then 07/11/08
power off/on)
Unstable fusing temperature (center): Defective PSU (Reset code by going into sp mode then power 07/11/08
off/on)
Zero cross signal malfuction: check the wall voltage between ground and neutral 07/11/08
Zero cross signal malfuction: Defective PSU 07/11/08
Zero cross signal malfuction: Defective BICU 07/11/08
Rear fusing thermistor open: rear thermistor out of position (Reset code by going into sp mode then 07/11/08
power off/on)
Rear thermistor open: Defective PSU (Reset code by going into sp mode then power off/on) 07/11/08
Rear thermistor open: loose connection from fuser to PSU (Reset code by going into sp mode then power 07/11/08
off/on)
Solution Text Updated
Fusing temperature warm-up (rear): Defective thermistor (Reset code by going into sp mode then power 07/11/08
off/on)
Fusing temperature warm-up (rear): Thermistor out of position (Reset code by going into sp mode then 07/11/08
power off/on)
Fusing temperature warm-up (rear): Defective fusing lamp (Reset code by going into sp mode then power 07/11/08
off/on)
Fusing temperature warm-up (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/11/08

Fusing overheat error (rear): Defective thermistor (Reset code by going into sp mode then power off/on) 07/11/08

Fusing overheat error (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/11/08

Fusing lamp overheat error (Rear): Defective thermistor (Reset code by going into sp mode then power 07/11/08
off/on)
Fusing lamp overheat error (Rear): Thermistor out of position (Reset code by going into sp mode then 07/11/08
power off/on)
Fusing lamp overheat error (Rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/11/08

Unstable fusing temperature (rear): Defective thermistor (Reset code by going into sp mode then power 07/11/08
off/on)
Unstable fusing temperature (rear): Thermistor out of position (Reset code by going into sp mode then 07/11/08
power off/on)
Unstable fusing temperature (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/11/08

Jam error detected 3x in succession: replace damp or curled paper 07/11/08


Jam error detected 3x in succession: incorrect paper setting in the paper tray 07/11/08
Jam error detected 3x in succession: spripper pawls blocken paper path 07/11/08
Jam error detected 3x in succession: sp1159-1 is set to on, turn to off 07/11/08
Left exhaust fan motor error: loose connection of the exhaust fan motor 07/11/08
Left exhaust fan motor error: too much load on the exhaust fan motor 07/11/08
Rear exhaust fan motor error: Loose connection to the motor 07/11/08
Rear exhaust fan motor error: Too much load on the motor 07/11/08
Communication error between BICU & ADF: Poor connection between the BICU & ADF 07/11/08
Communication error between BICU & ADF: ADF harness defective 07/11/08
Communication error between BICU & ADF: Defective ADF main PCB 07/11/08
Communication error between BICU & ADF: Defective BICU 07/11/08
ADF connection error: Wrong ADF installed on the machine (EDP for ADF B813 412741 & EDP for ARDF 07/11/08
B814 412743)
Solution Text Updated
ADF connection error: Connector for the ADF was removed while machine was in energy save 07/11/08
Accounting error 1: Accounting device defective 07/11/08
Accounting error 1: Loose connection 07/11/08
No response from other fax - turn off ECM in fax SP 1-104-002 bit 0 = 0 07/11/08
DIS/NSF not detected - check the line connection, listen for line noise 07/11/08
DIS/NSF not detected - replace the FCU 07/11/08
DIS/NSF not detected - adjust RX cable equalizer SP 1-105-008, set bits 2 and 3 to "1" 07/11/08
Incompatabile modem - the other modem is incompatabile 07/11/08
CFR or FTT not received - check line connections and line for noise/static 07/11/08
CFR or FTT not received - change cable equalizer, SP1-105-008 bits 0,1,2,3 change to "o" 07/11/08
CFR or FTT not received - replace the FCU 07/11/08
Dropped to 2400bps and failed - check line connections and for noise/static 07/11/08
Dropped to 2400bps and failed - replace FCU 07/11/08
Dropped to 2400bps and failed - adjust cable equalizer, SP 1-105-008, bits 0,1,2,3 change to "0" 07/11/08
No response from other fax - check line connection, listen for noise/static 07/11/08
No response from other fax - replace FCU (NCU built in) 07/11/08
No response from other fax - other fax at fault 07/11/08
Fax data not received <6secs - check line connections, listen for noise/static 07/11/08
Fax data not received <6secs - replace the FCU (NCU built in) 07/11/08
Fax data not received <6secs - other machine at fault 07/11/08
EOL not received <5secs - check for line noise/static 07/11/08
EOL not received <5secs - replace the FCU (NCU built in) 07/11/08
EOL not received <5secs - other fax at fault 07/11/08
Signal interrupted >200ms - check line connections and for noise/static 07/11/08
Signal interrupted >200ms - replace the FCU (NCU built in) 07/11/08
Signal interrupted >200ms - other fax at fault 07/11/08
Signal interrupted >200ms - change carrier drop with SP1-105-011, change bits 0 and 1 to "1" 07/11/08
V34 timeout and line disconnect - other fax at fault 07/11/08
V34 timeout and line disconnect - adjust cable equalizer SP1-105-008 bits 0,1,2,3 set to "1' 07/11/08
V34 timeout and line disconnect - other fax at fault 07/11/08
V34 timeout and line disconnect - change cable equalizer, SP1-105-008 change bits 0,1,2,3 to "1" 07/11/08

V34 timeout and line disconnect - check line connections and for noise/static 07/11/08
V34 timeout and line disconnect - check line connections and for noise/static 07/11/08
Solution Text Updated
V34 timeout and line disconnect - other fax at fault 07/11/08
V34 timeout and line disconnect - change cable equalizer, SP1-105-008, change bits 0,1,2,3 to "1" 07/11/08

Light copies, add toner or Overtoning occurs -see TSB# 002 07/11/08
White Vertical lines - See TSB # 010, problem with DV entrance seal 07/11/08
Dirty background - Check toner density with VSP and VTC vs VREF readings 07/11/08
Dirty background - charge roller dirty 07/11/08
Dirty background - charge roller bias voltage too low 07/11/08
Master wrinkle on C231, Use TSB # 003 R 07/11/08
Watch dog error - ACU defective 07/11/08
Watch dog error - Software defective 07/11/08
Kernel panic error - ACU defective 07/11/08
Kernel panic error - Software defective 07/11/08
Self diagnostic error CPU - ACU defective 07/11/08
Self diagnostic error CPU - Software defective 07/11/08
Self diagnostic error ASIC - ACU defective 07/11/08
Self diagnostic error HDD - Hard drive defective 07/11/08
Self diagnostic error HDD - Check harness and connections 07/11/08
Self diagnostic error HDD - ACU defective 07/11/08
Self diagnostic error HDD - Reformatt HDD, SP 7-007 07/11/08
Self diagnostic error NIC - ACU defective 07/11/08
Self diagnostic error NVRAM - NVRAM on ACU defective 07/11/08
Self diagnostic error NVRAM - ACU defective 07/11/08
Self diagnostic error optional NVRAM - RTC device defective 07/11/08
Self diagnostic error RAM - ACU defective 07/11/08
Self diagnostic error ROM - ACU defective 07/11/08
Self diagnostic error ROM - ACU firmware defective 07/11/08
Self diagnostic error DIMM - RAM - DIMM-RAM defective 07/11/08
Self diagnostic error DIMM - RAM - ACU defective 07/11/08
Self diagnostic error, Engine I/F option memory - I/F option memory defective 07/11/08
Self diagnostic error, centro device - ACU defective 07/11/08
Self diagnostic error centro device - IEEE 1284 connector defective 07/11/08
Self diagnostic error, centro device - Loopback conn. not detected 07/11/08
Self diagnostic error, Resident font ROM - ACU defective 07/11/08
Solution Text Updated
Self diagnostic error, Optional font ROM - ACU defective 07/11/08
Self diagnostic error, Clock generator - ACU defective 07/11/08
Network I/F abnormal - ACU defective 07/11/08
Network I/F abnormal - Change the IP address 07/11/08
IEEE 1394 I/F abnormal - IEEE 1394 interface board defective 07/11/08
IEEE 1394 I/F abnormal - ACU defective 07/11/08
Wireless LAN card not detected - Check connection 07/11/08
Wireless LAN card not detected - Card defective 07/11/08
Wireless LAN card not detected - Check connection 07/11/08
Wireless LAN card not detected - Card defective 07/11/08
Wireless LAN card error - check connections 07/11/08
Wireless LAN card error - Card defective 07/11/08
Wireless LAN board error - LAN board defective 07/11/08
Wireless LAN board error - check connections 07/11/08
USB interface error - USB driver defective 07/11/08
USB interface error - check connections 07/11/08
Firmware not loading - bad SD card 07/11/08

Fatal kernal error - memory dimm defective 07/11/08


Suspend to RAM error - upgrade system software to 1.05 or higher 07/11/08
To punch thick paper enable sp 6119 and reboot copier 07/11/08
Check print scan kit is type 1356 07/11/08
Application start error: Check if the RAM, DIMM and SD card in slot 1 are properly connected 07/11/08
Application start error: Reinstall the controller firmware 07/11/08
Application start error: Replace the controller 07/11/08
LDU shutter error: Blown fuse #5 07/11/08
Serial number error: EEPROM defective 07/11/08
Serial number error: EGB replaced without original EEPROM 07/11/08
Serial number error: Check for incorrect serial number 07/11/08
Polygon motor error 1: Polygon motor/driver board harness loose or diconnected 07/11/08
Polygon motor error 1: Polygon motor/driver board defective 07/11/08
Polygon motor error 1: Laser optics unit defective 07/11/08
Polygon motor error 1: IPU defective, replace EGB 07/11/08
Polygon motor error 2: IPU defective, replace EGB 07/11/08
Solution Text Updated
Polygon motor error 2: Laser optics unit defective 07/11/08
Polygon motor error 2: Polygon motor/driver board defective 07/11/08
Polygon motor error 2: Polygon motor/driver board harness loose or disconnected 07/11/08
Polygon motor error 3: Polygon motor/driver board harness loose or disconnected 07/11/08
Polygon motor error 3: Polygon motor/driver board defective 07/11/08
Polygon motor error 3: Laser optics unit defective 07/11/08
Polygon motor error 3: IPU defective, replace EGB 07/11/08
Laser Sync detection error (K/Y): Loose or defective connection from laser sync detection unit 07/11/08
Laser Sync detection error (K/Y): Defective laser sync detector 07/11/08
Laser Sync detection error (K/Y): Defective LDB 07/11/08
Laser Sync detection error (K/Y): Defective EGB 07/11/08
Laser Sync detection error (K/Y): Defective Laser Optics Unit 07/11/08
Laser Sync detection error (M/C): Defective Laser Optics Unit 07/11/08
Laser Sync detection error (M/C): Defective EGB 07/11/08
Laser Sync detection error (M/C): Defective LDB 07/11/08
Laser Sync detection error (M/C): Defective laser sync detector 07/11/08
Laser Sync detection error (M/C): Loose or defective connction from laser sync detection unit 07/11/08
LD error: Defective LD unit 07/11/08
LD error: Loose or defective LD unit harness 07/11/08
Black drum motor error: Loose or defective motor harness 07/11/08
Black drum motor error: Motor slips due to excessive load 07/11/08
Color drum motor error: Motor slips due to excessive load 07/11/08
Color drum motor error: Loose or defective motor harness 07/11/08
Hexagonal mirror motor error: Defective hexagonal mirror motor 07/11/08

Initial misfeed at the exit sensor - remove paper misfeed 07/14/08

Initial misfeed at the exit sensor - replace exit sensor 07/14/08

Set SP mode 5-051 to 1 (off) 07/14/08

Adjust Cleaning Transfer Current SP 2-301-4 07/14/08


Set Transfer Roller Cleaning SP 2-996 to 1 07/14/08
Back up address book and format harddrive 07/14/08
Check for loose fuser unit wiring connections 07/14/08
Solution Text Updated
Tray 3 lift malfunction - tray 3 lift motor defective or disconnected 07/14/08
Tray 3 lift malfunction - paper or other obstacle trapped between tray and motor 07/14/08
Tray 3 lift malfunction - pickup solenoid disconnected or blocked 07/14/08
Toner colletion bottle error - replace toner bottle sensor. 07/14/08
Back up address book and format harddrive 07/14/08
Back up address book and format harddrive 07/14/08
Back up address book and format harddrive 07/14/08
Try to log in as supervisor to reset admin password in program/change administrator. 07/14/08
Localization error: set SP Mode 5-807 to 2 and reboot 07/14/08
Electrical total counter error: Defective NVram on GW controller 07/14/08
Network interface abnormal: defective controller 07/14/08
Self-diagnostic error, ASIC: reseat controller and dimm 07/14/08
Self-diagnostic error, CPU: replacecontroller and dimms 07/14/08
Accounting error 2: Accounting device defective 07/14/08
Accounting error 2: Loose connection 07/14/08
Accounting Ram error 3: Accounting device defective 07/14/08
Accounting battery error 4: Accounting device defective 07/14/08
Engine start error: Loose connection 07/14/08
Engine start error: Defective Controller PCB 07/14/08
Engine start error: Defective BICU 07/14/08
Controller PCB commucation abnormal: poor connection between controller and BICU 07/14/08
ADF gate abnormal 1: Defective ADF main PCB 07/14/08
ADF gate abnormal 1: Poor connection between the BICU & ADF 07/14/08
ADF gate abnormal 2: ADF harness defective 07/14/08
ADF gate abnormal 2: Defective SBU 07/14/08
ADF gate abnormal 3: ADF harness defective 07/14/08
ADF gate abnormal 3: Defective SBU 07/14/08
Startup without video output end error: Defective Controller PCB 07/14/08
Startup without video input end error: Defective Controller PCB 07/14/08
Watchdog error: Defective Controller PCB 07/14/08
Watchdog error: Reload firmware 07/14/08
Kernel stop: Turn off SSID Log into WIM as admin, configuration SSDP inactive 07/14/08
Kernel stop: check that SD card is in the lower slot and unlocked 07/14/08
Kernel stop: reseat DIMM about a dozen times check self diag for 384Mb 07/14/08
Solution Text Updated
Kernel stop: reload firmware 07/14/08
Self diag error NIB: Defective Controller PCB 07/14/08
Self diag error NIB: NIB Defective replace controller 07/14/08
Self diag error NVram: Replce NVram on controller 07/14/08
self diag error RAM: Reload firmware 07/14/08
self diag error RAM: reseat DIMM about a dozen times check self diag for 384Mb 07/14/08
Self diag error ROM: Reload firmware 07/14/08
Self diag error optional RAM: Defective Controller PCB 07/14/08
Self diag error optional RAM: reseat DIMM about a dozen times check self diag for 384Mb 07/14/08
Printer error: hardware configuration incorrect (including memory shortage) 07/14/08
Printer error: printer application program defective 07/14/08
Printer application program error: application program defective 07/14/08
Image transfer error: Application program defective 07/14/08
Status error (laser optices housing unit): Reload firmware 07/14/08
NVRAM error: Poor connection between BICU and NVram 07/14/08
NVRAM error: Defective Nvram 07/14/08
NVRAM error: Defective BICU 07/14/08
Localization error: Defective Nvram 07/14/08
Print image transfer error: Defective Controller PCB 07/14/08
Print image transfer error: Defective BICU 07/14/08
Print image transfer error: , poor connection between the BICU & controller 07/14/08
Software preformance error: Reload firmware 07/14/08
Software preformance error: insufficient working memory reseat DIMM about a dozen times check self 07/14/08
diag for 384Mb
Software preformance error: insufficient working memory replace RAM 07/14/08
Software continuity error: Reload firmware 07/14/08
Unexpected software error: Reload firmware 07/14/08
application function selection error: Turn off SSDP in wim as admin configuration ssdp inactive or telnet 07/14/08
in and set down
application function selection error: Reload firmware 07/14/08
application function selection error: reseat DIMM about a dozen times check self diag for 384Mb 07/14/08

Application start error: Reload firmware 07/14/08


Application start error: Defective Controller PCB 07/14/08
Application start error: reseat DIMM about a dozen times check self diag for 384Mb 07/14/08
Solution Text Updated
Application start error: Defective optional ram 07/14/08
Program download error: Defective Controller PCB 07/14/08
Program download error: Defective BICU 07/14/08
Program download error: IC or SD card defective 07/14/08
Program download error: Defective Nvram 07/14/08
CSS commucation error:@renote did not get the phone line signal from machine 07/14/08
Communication error of the @remote service: Set the correct user name SP5816-156 and password 07/14/08
SP5816-158
Controller to operation panel communication error at startup: Defective Controller PCB 07/14/08
Controller to operation panel communication error at startup: loose conection at op panel 07/14/08
Controller to operation panel communication error at startup: defective op panel 07/14/08
Controller to operation panel communication error at startup: reseat DIMM about a dozen times check 07/14/08
self diag for 384Mb
Controller to operation panel communication error at startup: SP5875-001 change to "0" 07/14/08
Controller to operation panel communication error at startup: Reload firmware 07/14/08
Controller to operation panel communication error at startup: Turn off SSID Log into WIM as admin, 07/14/08
configuration SSDP inactive
Self diag error NIB: Defective Nvram 07/14/08
self diag error Ram: Defective Controller PCB 07/14/08
self diag error ram: defective ram 07/14/08
self diag error optional ram: defective ram 07/14/08
IEEE1394 interface abnormal: defective IEEE1394 07/14/08
IEEE1394 interface abnormal: Defective Controller PCB 07/14/08
Wireless card startup error: loose connection between the wireless card and the controller 07/14/08
Wireless card access error: loose connection between the wireless card and the controller 07/14/08
Wireless card error: defective wireless card 07/14/08
Wireless card connection board error: Defective wireless card connection board 07/14/08
SD authentication error: defective printer/scanner SD card 07/14/08
SD card error: Application SD card was removed while active 07/14/08
SD card error: defective JAVA card 07/14/08
Delete All error 2: Data area replace NVRAM 07/14/08
Delete All error 2: Data area: defective NVram 07/14/08
Delete All error 2: Data area: power off/on the machine several times 07/14/08
mix size orginals are not supprted of these models 07/14/08
Key counter interface type A (EDP 060908) 13 pin to 20 goes to connector 401 07/14/08
Solution Text Updated
4 pin keycounter goes to CN126 of the BICU (optional harness to connect is B1215261 07/14/08
Key counter SP 5-113 set to 11 07/14/08
Supplies toner 1130D, developer p/n B1219640 Type 28 07/14/08
part numbers go to tsc website to type an inquiry 07/14/08
controller installation p/s sd card goes in lowest slot (slot one) fax address book does not get installed if 07/14/08
p/s is installed
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 07/14/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 07/14/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/14/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 07/14/08
Fax not rx within 6 secs: try another fax machine 07/14/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 07/14/08
EOL signal from other end not rx within 5 sec.: check for line noise 07/14/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 07/14/08
bit 1 to 1
Signal from the other end was interrupted for more acceptable modem carrier: check connection of the 07/14/08
FCU, NBU & line
Signal from the other end was interrupted for more acceptable modem carrier: check for noise on the 07/14/08
line
Signal from the other end was interrupted for more acceptable modem carrier: defective FCU 07/14/08
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 07/14/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 07/14/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
no comm from one location: change to MH SP1-104-001 bit 0 & 1 to 0 07/14/08

Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 07/14/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/14/08

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 07/14/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/14/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/14/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/14/08
(default 9)
Solution Text Updated
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/14/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 07/14/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 07/14/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/14/08
DIC/NSF not detected within 40 sec. : Line noise problem contact telcom person 07/14/08
DIC/NSF not detected within 40 sec. : Problem at the other end, try faxing having another machine fax to 07/14/08
them
DIC/NSF not detected within 40 sec. : Defective FCU 07/14/08
DIC/NSF not detected within 40 sec. : Defective NCU 07/14/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/14/08
CFR or FTT not rx after modem training: Defective FCU 07/14/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/14/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/14/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 07/14/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/14/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/14/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/14/08

No post message response from other end after page was sent: Line noise problem contact telcom 07/14/08
person
No post message response from other end after page was sent: Defective FCU 07/14/08
No post message response from other end after page was sent: Defective MBU 07/14/08
No post message response from other end after page was sent: Other end disconnected the call 07/14/08
No post message response from other end after page was sent: Other end run out of paper 07/14/08
No post message response from other end after page was sent: Other end may be defective, try calling 07/14/08
another machine
DCR timer expired: Defective FCU 07/14/08
Machine resets itself for a fatal FCU system error: Reload firmware 07/14/08
Machine resets itself for a fatal FCU system error: Defective FCU 07/14/08
sub-addressing not supported 07/14/08
Solution Text Updated
Volume adjustment: UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use 07/14/08
left/right arrow keys, ok
G3 ECM ? coding/ decoding error: Defective FCU 07/14/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 07/14/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 07/14/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 07/14/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 07/14/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 07/14/08
Fusing unit drive motor error - physical obstruction blocking motor 07/14/08
Fusing unit drive motor error - motor harness damaged or defective 07/14/08
Fusing unit drive motor error - motor defective 07/14/08
HDD not detected at power on - HDD defective 07/14/08
HDD not detected at power on - ACU defective 07/14/08
HDD not detected at power on - check connections for HDD 07/14/08
HDD not detected at power switch on - HDD defective 07/14/08
HDD not detected at power switch on - ACU defective 07/14/08
HDD not detected at power switch on - check connections 07/14/08
HDD not detected at power on - reformat HDD 07/14/08
HDD not detected at power on - data defective 07/14/08
Max number of bad sectors detected - HDD defective 07/14/08
Back up address book and format harddrive 07/14/08
LAN fax e-mail confirmations - enable ip-fax in faximile features. 07/14/08

Check SP 5985-1, 2 set to 1 07/14/08


Jam at fuser exit: Check exit switch actuator on back of rear cover. (Not the overflow sensor) 07/14/08
Scanprobe (adjust scanner tool): Access product code G412 on the TSC site to download scanprobe and 07/14/08
pages from service manual explaining scanprobe
WIM Password: name=scanner, password=password 07/14/08
Fusing temperature error: Reset by setting Plotter Switch 01 Bit 0 to 1 then power machine off and on 07/14/08

To turn print off - UT, Fax, Admin, Key OP, set reception file to print and Parameter #11 bit 6 to Zero (0) to 07/15/08
turn print off.
No post message response - replace the NCU 07/15/08
Solution Text Updated
TD sensor initial setting error: ID sensor reading 0, check with SP 2-220, reintialize with SP 2-935 07/15/08

TD sensor initial setting error: Replace PCU connector 07/15/08


TD sensor initial setting error: Replace ID sensor 07/15/08
TD sensor initial setting error: Not developing patch, clean polygon mirror 07/15/08
Mail address not registered: Turn off reception protocol in File Transfer. User Tools>System Settings>File 07/15/08
Transfer>Reception Protocol>Off
Exposure lamp error: Defective lamp stabilizer board 07/15/08
Main motor error: Main motor not turning or overloaded 07/15/08
Scanner home position error 1: Defective scanner home position sensor 07/15/08
Scanner home position error 1: Defective scanner motor 07/15/08
Scanner home position error 1: Defective BICU 07/15/08
Charge roller current leak: Defective charge roller 07/15/08
Charge roller current leak: Defective high voltage power supply 07/15/08
Charge roller current leak: Poor PCU connection 07/15/08
Development bias leak: Defective high voltage power supply 07/15/08
Development bias leak: Poor PCU connection 07/15/08
Developer Intializatation Error: No charge/defective high voltage power supply 07/15/08
Transfer roller leak error(positive): Defective high voltage power supply 07/15/08
Transfer roller leak error(positive): Defective transfer roller 07/15/08
Transfer roller leak error(positive): Poor PCU connection 07/15/08
Transfer roller leak error(positive): Incorrect installation of transfer roller or separation unit 07/15/08
Main motor error: Defective BICU 07/15/08
Transfer roller leak error(negative) Defective high voltage power supply 07/15/08
Transfer roller leak error(negative) Defective transfer roller 07/15/08
Transfer roller leak error(negative): Poor PCU connection 07/15/08
Transfer roller leak error(negative): Incorrect installation of transfer roller or separation unit 07/15/08
Envelopes are not supported per operator manual. 07/15/08
shift tray encoder or upper tray full sensor error. 07/15/08
Please Wait no fuser lamps - replace BCU 07/15/08
Finisher/Booklet Fin Comm error - check for supply voltage from copier 07/15/08
Reports not printing - check paper in trays designated for fax 07/15/08

Black gamma error - replace bias board 07/15/08


Finisher/Booklet Fin Comm error - short in staple harness 07/15/08
Solution Text Updated
Fusing overheat error 3: Hot roller thermistor out of position 07/15/08
HR warm up error - replace fuser assembly for bad connector 07/15/08
Black lines op to non op - replace laser unit 07/15/08
Custom size jobs don't print - patch to 1-UWFVE. 07/15/08
EB-135 custom size jobs don't print on LEF-patch 1-UB24C. 07/15/08
uses Printer/Scanner Kit type 1356 07/15/08
Left tray frame bent, end fence will not go to home position. Reform or replace tray 07/15/08
Check for loose screws on flywheel hub. 07/15/08
cannot print on network error 103 check gateway address settings 07/15/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 07/15/08
fax forwarding to email - FAQ 24792 07/15/08
duplex copies dark on 2nd side 2 to 2 - try sp 6-910 set lower 07/15/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 07/15/08

Signal from the other end was interrupted for more acceptable modem carrier 07/15/08
scan to smb fails: user did not rights to the folder 07/15/08
Fax not rx within 6 secs: try another fax machine 07/15/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 07/15/08
EOL signal from other end not rx within 5 sec.: check for line noise 07/15/08
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 07/15/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 07/15/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
no comm from one location: change to MH SP1-104-001 bit 0 & 1 to 0 07/15/08

Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 07/15/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/15/08

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 07/15/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/15/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/15/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/15/08
(default 9)
Solution Text Updated
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/15/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 07/15/08
SP 2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/15/08
DIC/NSF not detected within 40 sec. : Line noise problem contact telcom person 07/15/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 07/15/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 07/15/08
DIC/NSF not detected within 40 sec.: Defective NCU 07/15/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/15/08
CFR or FTT not rx after modem training: Defective FCU 07/15/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/15/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/15/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 07/15/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/15/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/15/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/15/08

No post message response from other end after page was sent: Line noise problem contact telcom 07/15/08
person
No post message response from other end after page was sent: Defective FCU 07/15/08
No post message response from other end after page was sent: Defective MBU 07/15/08
No post message response from other end after page was sent: Other end disconnected the call 07/15/08
No post message response from other end after page was sent: Other end may be defective, try calling 07/15/08
another machine
No post message response from other end after page was sent: Other end run out of paper 07/15/08
DCR timer expired: Defective FCU 07/15/08
Machine resets itself for a fatal FCU system error: Reload firmware 07/15/08
Machine resets itself for a fatal FCU system error: Defective FCU 07/15/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 07/15/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 07/15/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 07/15/08
Solution Text Updated
No Mail address for the machine: add mail address for the admin of machine in user tools 07/15/08
Mail address not registered on the server: contact admin of server to add address 07/15/08
6-06 G3 ECM coding/decoding error: Defective FCU 07/15/08
6-06 G3 ECM coding/decoding error: Other terminal defective, try another location 07/15/08
6-06 G3 ECM coding/decoding error: Turn off ECM ? SP1-104-002 bit 0 to0 07/15/08
No Mail address for the machine: add mail address for the admin of machine in user tools 07/15/08
Mail address not registered on the server: contact admin of server to add address 07/15/08
fax forwarding: refer to FAQ Answer ID 24792 07/15/08
G3 ECM coding/decoding error: Defective FCU 07/15/08
6-06 G3 ECM coding/decoding error: Other terminal defective, try another location 07/15/08
6-06 G3 ECM coding/decoding error: Turn off ECM ? SP1-104-002 bit 0 to0 07/15/08
ALL FILES GO INTO MEMORY: SP 6-105-001 then SP5-102 07/15/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/15/08

Set time and date: FAQ answer ID 21881 07/15/08


FAX OPTION NOT RECOGNIZED: Reseat MBU 07/15/08
FAX OPTION NOT RECOGNIZED: Reseat FCU 07/15/08
FAX OPTION NOT RECOGNIZED: Defective MBU 07/15/08
FAX OPTION NOT RECOGNIZED: Defective FCU 07/15/08
PROBLEM DIALING LONG DISTANCE CALLS: Add pauses between area code and number 07/15/08
PROBLEM DIALING LONG DISTANCE CALLS: Try a different carrier/ check with customer first 07/15/08
PROBLEM DIALING LONG DISTANCE CALLS: Do off hook and listen if you get an operator 07/15/08
PROBLEM DIALING LONG DISTANCE CALLS: Contact telcom person 07/15/08
Background: replace developer 07/15/08
Passwords : default is User Name = admin, Password = (blank) 07/15/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 07/15/08

scan to email: try using outlook express or argo soft to see what the problem is 07/15/08
scal to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/15/08
STMP over SSL/TLC
scan to email fails: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value 07/15/08
of the target host that is receiving the scanned data to be the same or smaller than that of the WAN
segment.
scan to email fails: For G-mail there is an easy work around, simply change your Outgoing SMTP server 07/15/08
from 'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Solution Text Updated
scan to email fails: Programmed Scan destinations not selectable: Confirm scan method (email or folder) 07/15/08
matches programmed address information
SCAN ROUTER CONFIG/INSTALL: can not add i/o device - scan router lite not supported - Pro v2.x need 07/15/08
patch from website, enterprise v1.x needs patch from website
UT: explained how to use user tools and change settings 07/15/08
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE: Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 07/15/08
14"
BLACK LINE LEAD TO TRAIL DF ONLY: clean adf contact glass and white plate 07/15/08
KEY COUNTER INFORMATION: 4 pin counter cn126 change sp 5-113 to 11 extra cable p/n B1215261 07/15/08

Key Counter: 20 pin keycounter cn140 need EDP 413012 optional counter type A refer to FSM change to 07/15/08
external key management
NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/15/08
No tx/rx: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/15/08
scan to NCP does not work: load system fw 1.08 or later and scanner 1.08 or later as a set 07/15/08
scan to NCP does not work when the mfp is on a different subnet than the server: use fw below 1.08 for 07/15/08
scanner & lower than 1.08 for system
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 07/15/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 07/15/08
scan to smb fails: user did not rights to the folder 07/15/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 07/15/08
ID sensor Vsp error: ID sensor dirty 07/15/08
Clamper error - drive bound 07/15/08
Clamper eror - clamper motor defective 07/15/08
Cutter error - Cutter HP sensor defective 07/15/08
Cutter error - Cutter drive blocked / bound 07/15/08
Cutter error - Cutter motor defective 07/15/08
Paper table drive error - Table drive blocked / bound 07/15/08
Paper table drive error - Table motor defective 07/15/08
Paper table drive error - Table height sensor defective 07/15/08
Paper table drive error - Table lower limit sensor 07/15/08
Thermal head overheat error - Thermal head defective 07/15/08
Main motor error - Main motor drive bound 07/15/08
Main motor error - motor defective 07/15/08
Main motor error - motor drive board defective 07/15/08
Main motor error - Master eject HP sensor defective 07/15/08
Solution Text Updated
Thermal head overheat error - Thermal head thermistor defective 07/15/08
Thermal head thermistor open - Thermal head defective 07/15/08
Thermal head thermistor open - Thermistor defective 07/15/08
Thermal head thermistor open - check connections 07/15/08
Thermal head energy pulse error - Thermal head defective 07/15/08
Thermal head energy pulse error - check connections 07/15/08
Thermal head energy pulse error - MPU defective 07/15/08
Pressure plate error - Pressure plate drive bound 07/15/08
Pressure plate error - Pressure plate HP sensor defective 07/15/08
Pressure plate error - Pressure plate motor defective 07/15/08
Scanner error - Scanner drive bound 07/15/08
Scanner error - Scanner HP sensor defective 07/15/08
Scanner error - Scanner motor defective 07/15/08
Drum thermistor error - Thermistor defective 07/15/08
Drum thermistor error - check harness and connections 07/15/08
Drum overheat error - Thermistor defective 07/15/08
Drum overheat error - check harness and connections 07/15/08
Paper exit timing sensor error - Sensor defective 07/15/08
Paper exit timing sensor error - drum feeler damaged 07/15/08
2nd feed timing sensor error - sensor defective 07/15/08
2nd feed timing sensor error - drum feeler damaged 07/15/08
Master eject HP sensor error - sensor defective 07/15/08
Master eject HP sensor error - Drum feeler damaged 07/15/08
Feed start timing sensor error - sensor defective 07/15/08
Feed start timing sensor error - drum feeler defective 07/15/08
Thermal head ID error - Thermal head defective 07/15/08
Thermal head ID error - MPU defective 07/15/08
Thermal head ID error - Check harnes and connections 07/15/08
Duct plate error - Duct plate HP sensor defective 07/15/08
Duct plate error - Duct plate motor defective 07/15/08
Idling roller HP sensor error - Idling roller HP sensor defective 07/15/08
Idling roller HP sensor error - Idling roller motor defective 07/15/08
Printing pressure error - Printing pressure HP sensor defective 07/15/08
Printing pressure error - printing pressure motor defective 07/15/08
Solution Text Updated
Thermal head driving error - Thermal head HP sensor defective 07/15/08
Thermal head driving error - Thermal head driving motor defective 07/15/08
HDD start up error, Bad sector detected - Format HDD or replace 07/15/08
HDD data CRC error - HDD defective 07/15/08
HDD data CRC error - reformat HDD 07/15/08
HDD access error - HDD defective 07/15/08
HDD access error - reformat HDD 07/15/08
Electronic total counter error - NVRAM on ACU defective 07/15/08
Printer application error - Software defective 07/15/08
Printer application error - Memory error 07/15/08
Software error - ACU software defective 07/15/08
Software error - Insufficent memory 07/15/08
Software error - software defective 07/15/08
Software error - insufficient memory 07/15/08
Undefined error - ????? 07/15/08
Application start error - Software defective 07/15/08
Application start error - Option missing (RAM, DIMM, Board) 07/15/08
Program download error - Board installation error 07/15/08
Program download error - ECU board defective 07/15/08
Program download error - SD card defective 07/15/08
Power shut down during download - ACU defective 07/15/08
Program download error - Incorrect card used 07/15/08
Master edge sensor - adjust or replace 07/15/08
Master edge sensor - adjust or replace 07/15/08
Master set sensor - sensor defective 07/15/08
1st drum master sensor - out of position or defective 07/15/08
Master eject sensor - blocked or defective 07/15/08
Paper registration sensor - blocked or defective 07/15/08
Paper feed timing sensor - blocked or defective 07/15/08
Paper height sensor - blocked or defective 07/15/08
Paper end sensor - blocked or defective 07/15/08
Paper exit sensor - blocked or defective 07/15/08
SD card license info error - takes DOSS Unit Type I, EDP# 413955 07/15/08
Solution Text Updated
No dial tone - replace FCU (NCU built in) 07/15/08

ID sensor error - replace ID sensor 07/15/08

Stamp data not available - do stamp data download- SP5 853 07/15/08

Will not dial out in Memory or Immediate Transmission only on-hook dial: Set User Parameter Switch 22 07/15/08
Bit 0 to 0
Exposure lamp error - Reseat ribbon cable for lamp regulator. 07/15/08
SC 220-4 black sync detector error - replace sync detect board 07/15/08
Pressure roller warm-up error - replace the BCU 07/15/08
Transfer belt contact error: Defective transfer belt contact motor 07/15/08
Transfer belt contact error: Defective transfer belt contact sensor 07/15/08
Process control error: Defective contact at the terminal between the machine and AIO 07/15/08
Process control error: Dirty TM sensor 07/15/08
Image Transfer Belt home position error: Defective ITB contact motor 07/15/08
Image Transfer Belt home position error: Defective ITB contact sensor 07/15/08
Image Transfer Belt home position error: Defective ITB unit 07/15/08
Agitator Motor error: Loose or defective harness 07/15/08
Agitator Motor error: Defective agitator motor 07/15/08
Image Transfer Belt Unit set error: No ITB unit in machine 07/15/08
Image Transfer Belt Unit set error: Dirty TM sensor 07/15/08
Service Cycle Power: Install correct EGB and/or controller board 07/15/08
Service Cycle Power: Replace controller board 07/15/08
USB / Network Device error: Defective controller board 07/15/08
EEPROM error: Defective controller board 07/15/08
On-Board Memory Check error: Defective controller board 07/15/08
ROM Checksum error: Defective controller board 07/15/08
EEPROM error: EEPROM not initialized - initialize 07/15/08
EEPROM error: Replace EEPROM 07/15/08
EEPROM error: Replace EGB 07/15/08
GAVD Communication error: Replace EGB 07/15/08
Standby low temperature error: Fusing thermistor defective (reset code) 07/15/08
Standby low temperature error: PSU defective (reset code) 07/15/08
Reset PCU counter / Disable PCU alarm with SP5-912-1 to 1 07/15/08
Solution Text Updated
Fuser oil part # A2579550 07/16/08
Registration is off when in staple mode only. SP-mode 1-001 and 4-010 07/16/08
Exposure lamp error: Replace SBU 07/16/08
Exposure lamp error: Defective exposure lamp 07/16/08
Exposure lamp error: Incorrect position or width of white plate scanning (SP 4-015) 07/16/08
Exposure lamp error: Dirty scanner mirror or out of position 07/16/08
Duplex exhaust fan error - check and or replace fusing exhaust fan / paper blocking fan 07/16/08
Refer to bulletin # 51 for fusing roller damage. 07/16/08
Duplex exhaust fan error - Paper exit fan motor M28 defective, indexed as 146, electrical component 07/16/08
layout.
When duplexing DF jam code 55, interval sensor lag, reset transport motor belt tension. 07/16/08
Music error - Replace the B132 6119 Belt Sensor 07/16/08
Finisher stapler movement motor error (B140) - stapler H.P. sensor defective 07/16/08
Finisher stapler movement motor error (B140) - sensor harness disconnected or defective 07/16/08
Finisher stapler movement motor error (B140) - stapler movement motor defective 07/16/08
Finisher stapler movement motor error (B140) - finisher main board defective 07/16/08
Finisher stapler movement motor error (B140) - stapler movement motor overload 07/16/08
Finisher tray 1 shift motor error (B246) - shift tray H.P. sensor of the upper tray disconnected or defective 07/16/08

Finisher tray 1 shift motor error (B246) - shift tray motor of the upper tray disconnected or defective 07/16/08

Finisher tray 1 shift motor error (B246) - shift tray motor of the upper tray overloaded 07/16/08
Separation sensor does not turn OFF - replace adf feed roller 07/16/08
Potential sensor error, refer to bulletin # 21R for loose hub. 07/16/08
ID sensor error, refer to bulletin # 21R for loose hub. 07/16/08
11x17 duplex jamming, customer using A3 paper. 07/16/08
Scan router V2 lite not supported on this model 07/16/08
Poor fill - SP2-201 bias should be set to 540 volts 07/16/08
Scanner adjustment error: Defective CIS 07/16/08
Scanner adjustment error: Defective MCU 07/16/08
Scanner adjustment error: White plate dirty or missing 07/16/08
SIB communication error: Defective MCU 07/16/08
SIB communication error: Defective SIB 07/16/08
Printer error 2: The font is not on the SD card 07/16/08
Charge corona output error: Defective charge corona unit 07/16/08
Solution Text Updated
Charge corona output error: Defective CGB power pack 07/16/08
Charge corona output error: Dirty charge corona wire 07/16/08
Charge corona wire cleaner error: Cleaner unit blocked 07/16/08
Charge corona wire cleaner error: Cefective cleaner unit 07/16/08
Charge corona wire cleaner error: Temporary fix, set SP 2-804 to 0 to disable cleaner 07/16/08
Development bias error: Defective development bias teminal 07/16/08
Development bias error: Defective CGB power pack 07/16/08
ID sensor adjustment error: Defective CGB power pack 07/16/08
ID sensor adjustment error: Defective development unit 07/16/08
ID sensor adjustment error: Defective MCU 07/16/08
ID sensor adjustment error: Defective ID sensor 07/16/08
ID sensor adjustment error: Dirty ID sensor 07/16/08
ID sensor Vsp error: Dirty ID sensor 07/16/08
ID sensor Vsp error: Defective ID sensor 07/16/08
ID sensor Vsp error: Defective MCU 07/16/08
ID sensor Vsp error: Defective CGB power pack 07/16/08
ID sensor Vsp error: Defective ID sensor 07/16/08
ID sensor Vsp error: Defective MCU 07/16/08
ID sensor Vsp error: Defective development unit 07/16/08
ID sensor Vsp error: Defective CGB power pack 07/16/08
ID sensor Vsp error: Hex screw on drum drive gear not tight, drum not turning 07/16/08
Transfer output error: Defective T/S power pack 07/16/08
DC seperation corona output error: Defective T/S power pack 07/16/08
Cutter error: Defective cutter motor 07/16/08
Cutter error: Defective cutter home position sensor (left or right) 07/16/08
Main motor error: Defective main motor 07/16/08
Drum motor error: Defective drum motor 07/16/08
Fusing ventilation fan error: Defective fusing ventilation fan motor 07/16/08
Fusing thermistor error: Defective fusing thermistor (reset code) 07/16/08
Fusing thermistor error: Fusing thermistor positioned incorrectly (reset code) 07/16/08
Fusing thermistor error: Fusing thermistor disconnected (reset code) 07/16/08
Fusing warmup error: Fusing thermistor not touching hot roller (reset code) 07/16/08
Fusing warmup error: Defective fusing thermistor (reset code) 07/16/08
Fusing warmup error: Defective fusing lamp (reset code) 07/16/08
Solution Text Updated
Fusing warmup error: Defective MCU (reset code) 07/16/08
Fusing warmup error: Fusing lamp connection loose (reset code) 07/16/08
Fusing lamp overheat error 1: Defective MCU (reset code) 07/16/08
Fusing lamp overheat error 2: Defective MCU (reset code) 07/16/08
Fusing temperature error 2: Hot roller thermistor not positioned correctly (reset code) 07/16/08
Fusing temperature error: Defective fusing thermistor (reset code) 07/16/08
Fusing temperature error: Loose connection on fusing thermistor (reset code) 07/16/08
Fusing temperature error: Fusing thermistor out of position (reset code) 07/16/08
Fusing temperature error: Defective MCU (reset code) 07/16/08
Zero cross error: Defective MCU 07/16/08
Zero cross error: Defective PSU 07/16/08
Zero cross error: Faulty AC power at the outlet 07/16/08
Fusing temperature error 2: Fusing lamp harness loose, disconnected or defective (reset code) 07/16/08
SP modes in Japanese - IOB dip switch 6 should be set to ON, 7 & 8 are OFF 07/16/08
Scanner motor lock - IOB Defective 07/16/08
Main motor lock - adjust front door safety switch 07/16/08
Main motor lock - defective 1st drum position sensor 07/16/08
Thermal head ID error - defective thermal head 07/16/08
MPU NVRAM data error - NV RAM defective 07/16/08
MPU NV RAM data error - NV RAM download error, reload firmware 07/16/08
MPU flash ROM error - Flash ROM defective 07/16/08
Scanner motor lock - Scanner HP sensor defective 07/16/08
Scanner motor lock - Motor defective 07/16/08
Scanner motor lock - Wire slipped off or damaged 07/16/08
Thermal head ID error - MPU defective 07/16/08
Thermal head energy pulse error - MPU defective 07/16/08
Thermal head energy pulse error - PSU defective 07/16/08
Thermal head thermistor short - Thermistor defective 07/16/08
Thermal head thermistor short - Check harness and connections 07/16/08
Thermal head temperature abnormal - Thermistor defective 07/16/08
Thermal head temperature abnormal - Thermal head defective 07/16/08
Cutter HP sensor error - HP sensor defective 07/16/08
Cutter HP sensor error - Cutter motor defective 07/16/08
Cutter HP sensor error - Master jammed in cutter 07/16/08
Solution Text Updated
Platen release sensor on error - Sensor defective 07/16/08
Platen release sensor on error - Platen release motor defective 07/16/08
Platen release sensor off error - sensor defective 07/16/08
Platen release sensor off error - Platen release motor defective 07/16/08
Master cut error - perform master edge sensor adjustment 07/16/08
Master cut error - Master edge sensor defective 07/16/08
Master cut error - cutter unit defective 07/16/08
Master cut error - Master vacuum fans blocked or defective 07/16/08
Master cut error - jammed master 07/16/08
Main motor lock - main motor bound or defective 07/16/08
Clamper error - Clamper open HP sensor defective 07/16/08
(C249)Operation panel error - Operation panel defective 07/16/08
(C249)Operation panel error - MPU defective 07/16/08
(C249)Paper feed control error - MPU defective 07/16/08
(C249) MPU ASIC error - MPU defective 07/16/08
Drum master sensor defective 07/16/08
Master set cover sensor defective 07/16/08
Master end sensor defective 07/16/08
Cutter HP sensor defective 07/16/08
Master edge sensor defective 07/16/08
Paper exit sensor defective 07/16/08
Paper delivery unit belts slipping 07/16/08
Drum wrap, (paper wraps around drum) 07/16/08
Duct jam sensor defective 07/16/08
paper exit sensor defective 07/16/08
Paper end sensor defective 07/16/08
Registration sensor defective 07/16/08
Paper height sensor defective 07/16/08
Master eject sensor defective 07/16/08
Master making unit set switch defective 07/16/08
Clamper error - Clamper close HP sensor defective 07/16/08
Door safty switch defective 07/16/08
Eject box set switch defective 07/16/08
Master making unit set switch defective 07/16/08
Solution Text Updated
Thermal head driving error - Check FU 701 + 702 on PSU 07/16/08
Check FU 700 on PSU 07/16/08
Check Fuse on main motor board 07/16/08
Check FU 703 and 704 on PSU 07/16/08
Scanner HPS does not turn OFF - replace scanner motor 07/16/08

Install D386 4674 Entrance guide from bridge unit kits 07/16/08

Charge bias correction maxed out - check gray patch density, too dark raises bias to max. 07/16/08

Exposure lamp error - white plate dirty, clean optics 07/16/08

Exposure lamp error - replace lamp if not lightning and stabilizer board is triggering 07/16/08

Exposure lamp error - check connections and harness to lamp 07/16/08

Exposure lamp error - replace SBU 07/16/08

Scanner HPS does not turn OFF - check/clean/replace sensor, use SP5-803-200 to check 07/16/08

Scanner HPS does not turn OFF - check scanner mechanical operation 07/16/08

Scanner HPS does not turn ON - check/clean/replace sensor, use SP5-803-200 to check sensor 07/16/08

Scanner HPS does not turn ON - check scanner mechanical operation 07/16/08

Scanner HPS does not turn ON - replace scanner motor 07/16/08

SBU auto adjust error - replace SBU 07/16/08

SBU auto adjust error - check white plate condition and cleanliness 07/16/08

SBU auto adjust error - check scanner mechanical operation and position 07/16/08

-001 SBU comm error - replace SBU 07/16/08

-002 SBU serial comm error - replace SBU 07/16/08


Solution Text Updated
-002 SBU serial comm error - replace SIO 07/16/08

-002 SBU serial comm error - replace SCNB 07/16/08

-003 GASBU reset error - replace SBU 07/16/08

-004 Version error - replace SBU 07/16/08

IPU error - replace BICU 07/16/08

IPU error - check connections between BICU and SBU 07/16/08

Copy Data Security Unit error - uses Copy Data Security Type F (B829), EDP# 413985 07/16/08

Copy Data Security Unit error - check connection to CN 111 on BICU 07/16/08

Copy Data Security Unit error - set User Tools, System Settings, Admin Tools, Data Security to OFF before 07/16/08
removing CN 111
Polygon motor ON timeout - check motor connections 07/16/08

Polygon motor ON timeout - replace polygon motor 07/16/08

Polygon motor OFF timeout - replace polygon motor 07/16/08

Polygon motor signal error - check connections to motor 07/16/08

Polygon motor signal error - replace polygon motor 07/16/08

FGATE OFF error - replace BICU 07/16/08

FGATE OFF error - check connections between BICU and laser unit 07/16/08

LD error - replace BICU 07/16/08

LD error - check connections from BICU to laser unit 07/16/08

Charge roller bias leak - replace charge roller 07/16/08

Charge roller bias leak - replace HVPP 07/16/08


Solution Text Updated
Charge bias correction maxed out - replace charge roller 07/16/08

Charge bias correction maxed out - ID sensor issue, clean and reinitialize, check values 07/16/08

Charge bias correction maxed out - overtoned, correct toner problem 07/16/08

Development bias leak - replace HVPP 07/16/08

Development bias leak - check connection from machine to development unit 07/16/08

ID sensor error - clean and reinitialize ID sensor 07/16/08

ID sensor error - damaged drum surface or coated with toner 07/16/08

ID sensor error - poor or no drum ground 07/16/08

ID sensor error - Overtoned 07/16/08

ID sensor error - Undertoned 07/16/08

ID sensor VSG test error - clean sensor and reinitialize 07/16/08

ID sensor VSG test error - check connectionto ID sensor 07/16/08

ID sensor VSG test error - replace IOB 07/16/08

Grayscale error >15x's - clean ID sensor and reinitialize 07/16/08

Grayscale error >15x's - replace drum 07/16/08

Grayscale error >15x's - replace ID sensor 07/16/08

Grayscale error >15x's - clean laser shield glass 07/16/08

Scan+Store Option Missing: This Feature requires a HDD which is not avaialable with this model. 07/16/08

Replace toner cartridge magenta-set sp3410-2 to 10 and re-boot 07/16/08


custom size for LCT-set sp5112 to 1 and reboot 07/16/08
Lost WIM admin password, Log in as supervisor and change administrator password. 07/16/08
Solution Text Updated
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 07/16/08
Scanner home position error - Replace SIOB pcb 07/16/08
SD authentication failure when installing print /scanner option, insure system firmware is v 1.05 or 07/16/08
higher
Scanner home position error - Replace Scanner motor 07/16/08
Scanner home position error - Repair or replace Scanner motor harness 07/16/08
Black level detection error - SBU check - replace SBU 07/16/08
Black level detection error - SBU check - replace IPU 07/16/08
Black level detection error - SBU check - replace VBCU 07/16/08
SBU adjust error - Clean white plate 07/16/08
SBU adjust error - Replace broken or chipped scanner mirror 07/16/08
SBU adjust error - Replace SBU 07/16/08
SBU adjust error - replace VBCU 07/16/08
SBU adjust error - Replace IPU 07/16/08
SBU communication error - Replace SBU 07/16/08
SBU communication error - Replace SBU harnesses 07/16/08
SBU communication error - Replace VBCU pcb 07/16/08
IPU error - Reseat harnesses between IPU - SBU and VBCU 07/16/08
IPU error - Replace IPU pcb 07/16/08
IPU error - Replace VBCU 07/16/08
Illegal copy prevention code - ICIB connection bad 07/16/08
illegal copy prevention code - Replace ICIB pcb 07/16/08
Scanner fan motor lock - Replace Scanner fan motor 07/16/08
Scanner fan motor lock - replace SIOB pcb 07/16/08
Exposure lamp regulator/stabilizer fan error - Replace Scanner fan motor(Lamp regulator cooling) 07/16/08

Exposure lamp regulator/stabilizer fan error - Replace SIOB pcb 07/16/08


Scanner fan motor error (Right side) - Replace scanner fan motor 07/16/08
Scanner fan motor error (Right side) - Replace SIOB pcb 07/16/08
Scanner fan motor error (Right side) - Replace SBU 07/16/08
Machine serial number error - Have PSG perform Serial number correction - Log with PSG 07/16/08
Polygon motor error - Replace polygon motor 07/16/08
Polygon motor error - check 24vdc supply voltage from PSU 07/16/08
Polygon motor error - Replace PSU 07/16/08
Polygon motor error (Off check) - Replace Polygon mirror motor 07/16/08
Solution Text Updated
Polygon motor error (Off check) - Inspect polygon motor connections and harnesses 07/16/08
Polygon motor error (XSCRDY signal error) - Replace polygon motor 07/16/08
Polygon motor error (XSCRDY signal error) - Replace polygon motor harness 07/16/08
how to activate machine to scan router light.-set sp5974 to 0 07/16/08
Set sp5985-001 and 002 to 1 07/16/08
How do I set the external LCT paper size, Sp-mode 5959 07/16/08
Turn on fax reports User Parameter. SW 03 bits 1 & 5 = 1 07/16/08
Reseat toner cartridge 07/16/08
GBC Installation - SR 970, what eeprom goes in finisher - No need to change eeprom 07/16/08

To enable the Fax option, the following must be installed: System firmware (v2.04 or higher), Fax 07/16/08
firmware (v3.00 or higher) and LCDC firmware (v1.19 or higher).
Printer/Scanner Kit Type 1356 Printer/Scanner 404094 07/16/08
The print / scan option for this unit is unique, must use type 1356. 07/16/08
Fusing warmup error: set printer switch 01 bit 0 = 1 and reboot 07/16/08
To Calibrate Screen Press: Clear Mode>1993>Clear/Stop 5 times 07/17/08
Set bypass paper size correctly 07/17/08
Key Operator Code Reset: Use SP 7-810 to reset key op code 07/17/08
Please wait and no codes - do NVRAM clear SP5-801 all 07/17/08
Please wait no operation - CMY drum motor not working, hidden or no code 07/17/08
Exposure lamp error: Defective lamp connection 07/17/08
Exposure lamp error: Defective lamp stabilizer 07/17/08
Exposure lamp error: Dirty scanner mirror 07/17/08
Exposure lamp error: Scanner mirror out of position 07/17/08
usb scanning not supported, network twain only for ge controller 07/17/08
scan to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/17/08
STMP over SSL/TLS
Set Fax Printer Switch 03 (SP1-103-004), Bit 0 to 1 and Switch 04(SP 1-103-005) Bits 0 thru 4 to 1 07/17/08

Black line lead to trail: clean adf contact glass and white plate 07/17/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/17/08

Set time and date: FAQ answer ID 21881 07/17/08


FAX NOT RECOGNIZED: Reseat MBU 07/17/08
FAX NOT RECOGNIZED: Reseat FCU 07/17/08
Solution Text Updated
FAX NOT RECOGNIZED: Defective MBU 07/17/08
FAX NOT RECOGNIZED: Defective FCU 07/17/08
PROBLEM DIALING LONG DISTANCE CALLS: Add pauses between area code and number 07/17/08
PROBLEM DIALING LONG DISTANCE CALLS: Try a different carrier/ check with customer first 07/17/08
PROBLEM DIALING LONG DISTANCE CALLS: Do off hook and listen if you get an operator 07/17/08
PROBLEM DIALING LONG DISTANCE CALLS: Contact telcom person 07/17/08
Background: replace developer 07/17/08
REVERSE SIDE DIRTY: adjust SP2301-4 07/17/08
Cannot scan to e-mail: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/17/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment.
Cannot scan to email: For G-mail there is an easy work around, simply change your Outgoing SMTP 07/17/08
server from 'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Cannot scan to email: Programmed Scan destinations not selectable: Confirm scan method (email or 07/17/08
folder) matches programmed address information
scan to email/folder: Programmed Scan destinations not selectable: Confirm scan method (email or 07/17/08
folder) matches programmed address information
scan to email/folder Cannot scan to e-mail: check MTU size ping computer_name or IP_address -f -l 1472 07/17/08
Change the MTU value of the target host that is receiving the scanned data to be the same or smaller
than that of the WAN segment.
Pressure roller center thermistor error 1: Defective pressure roller center thermistor 07/17/08
Pressure roller center thermistor error 1: Defective MCU (reset code) 07/17/08
Pressure roller center thermistor error 1: Pressure roller center thermistor out of position (reset code) 07/17/08

Pressure roller center thermistor error 2: Pressure roller center thermistor out of position (reset code) 07/17/08

Pressure roller center thermistor error 2: Defective pressure roller center thermistor (reset code) 07/17/08
Pressure roller center thermistor error 2: Defective MCU (reset code) 07/17/08
Applied zero-cross waveform error: Noise on the AC power line 07/17/08
Fusing paper jam errors: Defective pick-off pawls (reset code) 07/17/08
Fusing paper jam errors: Defective exit sensor (reset code) 07/17/08
Fusing paper jam errors: Paper jam in fusing unit (reset code) 07/17/08
Fusing paper jam errors: Paper scraps in fusing unit (reset code) 07/17/08
Pressure roller end thermistor error: Defective MCU 07/17/08
Pressure roller end thermistor error: Defective pressure roller end thermistor (reset code) 07/17/08
Pressure roller end thermistor error: Pressure roller end thermistor out of position(reset code) 07/17/08
Solution Text Updated
Pressure roller end thermistor error 2: Pressure roller end thermistor connector loose (reset code) 07/17/08

Pressure roller end thermistor error 2: Defective pressure roller end thermistor (reset code) 07/17/08
Pressure roller end thermistor error 2: Defective MCU (reset code) 07/17/08
Engine startup error: Defective MCU 07/17/08
Engine startup error: Defective controller 07/17/08
Controller startup error: Defective controller 07/17/08
Controller startup error: Controller installed incorrectly 07/17/08
Controller startup error: Operation panel harness disconnected 07/17/08
VDB communication error: VDB to MCU harness disconnected or loose 07/17/08
VDB communication error: Defective VDB 07/17/08
VDB communication error: Defective MCU 07/17/08
Drum home position sensor error - Check and or replace sensor 07/17/08
Ink pump error - clean out drum, ink sensors and ink pump motor assy 07/17/08
Clamper close HP sensor on error - defective 2nd drum position sensor 07/17/08
Main motor lock, control signal error - Main motor defective 07/17/08
Main motor lock, control signal error - Jammed master 07/17/08
Image shift HP sensor error - Sensor defective 07/17/08
Image shift HP sensor error - Image shift motor defective 07/17/08
Image shift encoder pulse error - Encoder sensor defective 07/17/08
Drum shift HP sensor error - shift sensor defective 07/17/08
Drum shift HP sensor error - shift motor defective 07/17/08
Drum shift sensor pulse error - encoder sensor defective 07/17/08
Drum thermistor error - Thermistor defective 07/17/08
Drum thermistor error - check harness and connectors 07/17/08
Drum thermistor error - Thermistor defective 07/17/08
Drum Thermistor error - check harness and connections 07/17/08
Ink pump error - Ink sensor defective 07/17/08
Ink pump error - Pump motor defective 07/17/08
Ink pump error - Ink pump drive clogged 07/17/08
A4 Cam sensor error - sensor defective 07/17/08
A4 cam sensor error - Pressure cam shift motor defective 07/17/08
A3 Cam sensor error - sensor defective 07/17/08
A3 Cam sensor error - Pressure cam shift motor defective 07/17/08
Solution Text Updated
Clamper close HP sensor on/off error - Clamper close sensor defective 07/17/08
Clamper close HP sensor on/off error - Clamper motor defective 07/17/08
Clamper close HP sensor on/off error - Drum guide drive jammed 07/17/08
Clamper close HP sensor on error - MPU defective 07/17/08
Clamper close HP sensor on error - main motor defective 07/17/08
Clamper open HP sensor on/off error - Clamper open HP sensor defective 07/17/08
Clamper open HP sensor on/off error - Clamper motor defective 07/17/08
Clamper open HP sensor on/off error - 2nd drum HP sensor defective 07/17/08
Clamper open HP sensor on/off error -Drum guide drive jammed 07/17/08
Clamper open HP sensor on/off error - MPU defective 07/17/08
Clamper open HP sensor on/off error - main motor defective 07/17/08
VT <.5v or >4.8v - check TD sensor connections 07/17/08

VT <.5v or >4.8v - replace TD sensor 07/17/08

VT <.5v or >4.8v - check for under or overtoned condition 07/17/08

TD sensor INITIALIZATION error - check for developer in unit 07/17/08

TD sensor INITIALIZATION error - check harness and connections to TD sensor 07/17/08

TD sensor INITIALIZATION error - replace TD sensor 07/17/08

Drum motor error - replace drum motor 07/17/08

Drum motor error - replace IOB 07/17/08

Drum motor error - overloaded motor 07/17/08

VSG adjustment error - clean and reintialize ID sensor 07/17/08

VSG adjustment error - replace ID sensor 07/17/08

VSG adjustment error - poor drum ground 07/17/08

Transfer belt bias error - replace power pack 07/17/08


Solution Text Updated
Transfer belt bias error - check connections to transfer unit 07/17/08

Transfer belt bias error - replace transfer belt if damaged, torn, holes 07/17/08

Trans/development motor error - check for binding/overload on motor 07/17/08

Trans/development motor error - replace motor 07/17/08

Trans/development motor error - replace IOB 07/17/08

Transfer belt contact motor error - check/clean/replace HP sensor, use SP5-803-043 to check sensor 07/17/08

Transfer belt contact motor error - replace contact belt motor, use SP5-804-076 to check 07/17/08

Transfer belt contact motor error - check for mechanical binds 07/17/08

1st tray lift error - check/clean/replace lift sensor, SP5-803-003 to check 07/17/08

1st tray lift error - check paper loading in tray causing binds 07/17/08

1st tray lift error - replace lift motor 07/17/08

2nd tray lift error - check/clean/replace lift sensor, SP5-803-009 to check 07/17/08

2nd tray lift error - check paper loading in tray causing binds 07/17/08

2nd tray lift error - replace lift motor 07/17/08

-01 3rd tray lift (or LCT) error - lift sensor does not turn ON when lifting 07/17/08

-01 3rd tray lift (or LCT) error - check for binds in lift mechanism 07/17/08

-02 3rd tray lift (or LCT) error - lift sensor does not turn OFF when tray lowers 07/17/08

-02 3rd tray lift (or LCT) error - LCT end fence not at home position 07/17/08

-01 4th tray lift error - upper limit sensor does not turn ON within 10 secs 07/17/08

-02 4th tray lift error - same as SC 504-01 as of 7/17/08 07/17/08


Solution Text Updated
-01 5th tray (optional LCT) lift error - tray lift sensor does not turn ON when lifting or OFF when lowering 07/17/08

-01 5th tray (optional LCT) lift error - lift and lower sensor ON at same time 07/17/08

Fusing exhaust fan motor error - SP5-804-91 to check fan 07/17/08

Fusing exhaust fan motor error - replace IOB if no fan trigger signal 07/17/08

Exhaust fan motor error - Use SP5-804-93 to check fan operation 07/17/08

Exhaust fan motor error - replace IOB if no trigger to fan motor 07/17/08

Cooling fan motor error - SP5-804-95 to check fan motor 07/17/08

Cooling fan motor error - replace IOB if no trigger to cooling fan motor 07/17/08

Paper exit cooling fan motor error - SP5-804-96 to check cooling fan motor 07/17/08

Paper exit cooling fan motor error - replace IOB if no trigger to cooling fan motor 07/17/08

Fusing motor error - use SP5-804-85,86,87,88 to check motor operation 07/17/08

Fusing motor error - check for mechanical binds and overload of motor 07/17/08

Fusing motor error - replace IOB 07/17/08

Fusing Center Thermistor open - check connections to thermistor, SP1-106-1 to check 07/17/08

Fusing Center Thermistor open - replace center thermistor 07/17/08

Fusing Center temp warm-up error - replace thermistor 07/17/08

Fusing Center temp warm-up error - SP5-810 to reset 07/17/08

Fusing Center Thermistor open - SP5-810 to reset 07/17/08

Fusing (center) overheat error 1 - SP5-810 to reset 07/17/08

Fusing (center) overheat error 1 - check thermistor readings with SP1-106-1 07/17/08
Solution Text Updated
Fusing (center) overheat error 1 - replace power supply 07/17/08

Fusing (center) overheat error 1 - replace IOB 07/17/08

Fusing (center) overheat error 1 hardware - SP5-810 to reset 07/17/08

Fusing (center) overheat error 1 hardware - replace IOB 07/17/08

Fusing (center) overheat error 1 hardware - replace BICU 07/17/08

Fuser lamp at full power - SP5-810 to reset 07/17/08

Fuser lamp at full power - check center thermistor connections 07/17/08

Engine response error: Defective BICU 07/17/08

Laser beam detect error K - Replace Laser synch detect pcb 07/17/08
Laser beam detect error K - Replace LD unit 07/17/08
Laser beam detect error K - Check Harness between IPU and LD unit 07/17/08
Laser beam detect error K - Replace IPU pcb 07/17/08
Laser beam detect error K - Replace VBCU 07/17/08
Laser beam detect error Y - Replace Laser synch detect pcb 07/17/08
Laser beam detect error Y - Replace LD unit 07/17/08
Laser beam detect error Y - Check connections between IPU and LD unit 07/17/08
Laser beam detect error Y - Replace IPU pcb 07/17/08
Laser beam detect error Y - Replace VBCU pcb 07/17/08
Laser beam detect error M - Replace Laser synch detect pcb 07/17/08
Laser beam detect error M - Replace LD unit 07/17/08
Laser beam detect error M - Replace VBCU pcb 07/17/08
Laser beam detect error M - Replace IPU pcb 07/17/08
Laser beam detect error M - Repair Harness between IPU and LD unit 07/17/08
Laser beam detect error C - Replace Laser synch detect pcb 07/17/08
Laser beam detect error C - Replace LD unit 07/17/08
Laser beam detect error C - Replace IPU pcb 07/17/08
Laser beam detect error C - Replace VBCU pcb 07/17/08
Laser beam detect error C - Repair harness between IPU and LD unit 07/17/08
Solution Text Updated
Laser synch detect error K - Replace LD unit 07/17/08
Laser synch detect error K - Replace laser synch detect pcb 07/17/08
Laser synch detect error K - Replace IPU pcb 07/17/08
Laser synch detect error K - Replace Harness between Laser Synch detect pcb and Interface pcb 07/17/08
Kernel stop error: Defective controller 07/17/08

Kernel stop error: Defective RAM DIMM 07/17/08

Kernel stop error: Defective SD card in slot 1 07/17/08

Reset Webtools pasword with 5801-11 NCS 07/18/08


SCANNER OPTION NOT RECOGNIZED - Enable SP-mode 5-801-009 07/18/08
BF 206 error - Replace exit sensor in BF90 07/18/08
Application cannot set - Replace HHD array 07/18/08
Line position adj fails 3x's error - perform TSB #009R 07/18/08
Paper jam from bypass tray - size detection plate problem, see TSB # 042 07/18/08
Paper jam from bypass tray - tray harness wires damaged, see TSB # 042 07/18/08
program admin's e-mail add. UT-SS-File trans 07/18/08
BICU to finisher communication error - Repair / Replace Main Stapler Harness ( Shorted 24vdc ) 07/18/08
BICU to finisher communication error - Replace fold unit entrance sensor s26 07/18/08
Stamp data is stored on the nv-ram, execute SP 5853 to move it to the HDD. 07/18/08
Separation detection error - MPU defective 07/18/08
Pressure plate movement error - Pressure plate motor defective 07/18/08
Pressure plate movement error - Pressure plate HP sensor defective 07/18/08
Pressure plate movement error - Pressure plate limit sensor defective 07/18/08
Pressure plate movement error - Jammed master 07/18/08
Feed pressure detection board error - Feed pressure detection board defective 07/18/08
Feed pressure detection board error - Feed pressure motor defective 07/18/08
Separation detection error - Sep. pressure detection board defective 07/18/08
Feed pressure detection board error - MPU defective 07/18/08
Feed encoder error - Feed encoder sensor defective 07/18/08
Feed encoder error - IO board defective 07/18/08
Paper table feed start error - Feed start sensor defective 07/18/08
Tray feed start sensor error - tray feed start sensor defective 07/18/08
Friction pad motor lock - friction pad motor defective 07/18/08
Solution Text Updated
Friction pad motor lock - 1st friction pad HP sensor defective 07/18/08
Friction pad motor lock - 2nd friction pad HP sensor defective 07/18/08
Friction pad motor lock - MPU defective 07/18/08
Wing guide lower HP sensor error - Sensor defective 07/18/08
Wing guide lower HP sensor error - wing guide motor defective 07/18/08
Wing guide lower HP sensor error - Guide movement bound 07/18/08
Wing guide upper HP sensor error - sensor defective 07/18/08
Wing guide upper HP sensor error - guide motor defective 07/18/08
Wing guide upper HP sensor error - guide movement bound 07/18/08
Slider paper sensor error (In job separator) - Silder lift motor defective 07/18/08
Slider paper sensor error (In job separator) - Silder upper limit sensor defective 07/18/08
Slider paper sensor error (In job separator) - Job separator paper sensor defective 07/18/08
Slider paper sensor error (In job separator) - Job separator board defective 07/18/08
Slider upper limit sensor error (In job separator) - Sensor defective 07/18/08
Slider upper limit sensor error (In job separator) - lift motor defective 07/18/08
Slider upper limit sensor error (In job separator) - Job Separator board defective 07/18/08
Slider HP sensor error (In job separator) - Silder HP sensor defective 07/18/08
Fusing overheat >250C error 1 - replace IOB 07/18/08

Noise from paper exit area - see TSB #12, requires two new parts 07/18/08

Fusing end thermistor open - SP5-810 to reset 07/18/08

Fusing end thermistor open - check connections to thermistor/fuser 07/18/08

Fusing end thermistor open - replace thermistor if no reading in SP1-106-002 07/18/08

Fusing end thermistor warm-up error - SP5-810 to reset 07/18/08

Fusing end thermistor warm-up error - check connections to thermistor/fuser 07/18/08

Fusing end thermistor warm-up error - replace thermistor 07/18/08

Fusing end thermistor warm-up error - check thermistor to roller gap 07/18/08

Fusing overheat >250C (software) error 1 - SP5-810 to reset 07/18/08


Solution Text Updated
Fusing overheat >250C (software) error 1 - replace IOB 07/18/08

Fusing overheat >250C (software) error 1 - replace power supply 07/18/08

Fusing overheat >250C error 1 - SP5-810 to reset 07/18/08

Fusing overheat >250C error 1 - replace power supply 07/18/08

Fusing lamp on full power >15secs - SP5-810 to reset 07/18/08

Fusing lamp on full power >15secs - check lamps, replace as needed 07/18/08

Fusing lamp on full power >15secs - check thermistor readings in SP1-106 1&2, 07/18/08

Fusing unit late jam >3x's - SP5-810 to reset 07/18/08

Fusing unit late jam >3x's - check fuser for obstructions 07/18/08

Fusing unit late jam >3x's - check jam history in SP7-507 and troubleshoot 07/18/08

Total mechanical counter error - only if SP5-987 is set to "1" (default) 07/18/08

Total mechanical counter error - check harness connection to counter 07/18/08

Total mechanical counter error - check counter with meter, replace as needed 07/18/08

Comm error IOB to ARDF - check harness connection 07/18/08

Comm error IOB to ARDF - replace ARDF main board 07/18/08

Comm error IOB to ARDF - replace IOB 07/18/08

Comm error IOB to finisher/mailbox - check cable/harness and connections 07/18/08

Comm error IOB to finisher/mailbox - replace IOB 07/18/08

Comm error IOB to PTU - check connections/harness 07/18/08

Comm error IOB to PTU - replace IOB 07/18/08


Solution Text Updated
Comm error 2nd paper bank - Not issued for this machine 07/18/08

CSS comm error - check SP5-816-001 status. "0" = OFF 07/18/08

MF accounting device error 2 - check connections between machine and device 07/18/08

MF accounting device error 1 - check connection between machine and device 07/18/08

MF accounting device error 3 - backup RAM error on device 07/18/08

MF accounting device error 4 - external device controller error 07/18/08

MF accounting device error 4 - external device has battery error 07/18/08

Light image density - Wipe the process control ID sensor and Music sensor with a DAMP cloth. 07/18/08
ID sensor LED error during VSG adjustment - Wipe the ID sensor and Music sensor with a DAMP cloth 07/18/08
(alcohol)
The result of process control self check is 22222222 - Wipe the process control ID sensor and Music 07/18/08
sensor with a DAMP cloth (alcohol)
Machine never comes ready - fusing up to temp - Reformat HDD 07/18/08
Stamp data is stored on the nv-ram, execute SP 5853 to move it to the HDD. 07/18/08
Shift motor error (SR5000) - half turn sensor(s) defective 07/18/08
Shift motor error (SR5000) - motor overload 07/18/08
Shift motor error (SR5000) - motor harness loose, broken or defective 07/18/08
Shift motor error (SR5000) - finisher main board defective 07/18/08
Full color 600dpi scanning is not supported. 07/18/08
Pressure roller warm up error - SP5-810 to reset, change to 1 07/18/08
Reset fuser code, SP-mode 5810, power off and on 07/21/08
Print option not recognised - Reinstall or clear NvRAM in controller PCB 07/21/08
Fusing lamp error - Refer to TSB 82 07/21/08
E-7000 scanning SMB, SMB not supported, FTP and E-mail only 07/21/08
Constant add staple indication - replace staple unit harness 07/21/08
Clean inside of laser unit (dust build up) 07/21/08
Batch print not shifting - User tools/printer features/and turn on job seperation. 07/21/08
Refer to bulletin # 1 for chads clogging in B831 punch. 07/21/08
Refer to bulletin # 34R for roller material changes. 07/21/08
Solution Text Updated
Error message - Replacement of toner collection unit will soon be necessary. Refer to bulletin # 9. 07/21/08

Kernel mismatch error: 128 MB memory is needed for print scan option 07/21/08
Self diag error NVRAM: Defective Nvram on controller 07/21/08
Localization error: set SP 5807-1 to 2 07/21/08
Localization error: SC982/SC901, installed wrong BICU in machine 07/21/08
SD Access Error 2: SD card defective 07/21/08
Laser synchronization error: Defective LD unit 07/21/08
Exposure lamp error: Defective SBU 07/21/08
Exposure lamp error: Poor connection to SBU 07/21/08
Exposure lamp error: Defective connection to SBU 07/21/08
Exposure lamp error: Lens block out of position 07/21/08
Scanner HP position error 1: Defective HP sensor 07/21/08
Scanner HP position error 1: Defective scanner drive motor 07/21/08
Scanner HP position error 1: Defective BICU 07/21/08
Scanner HP position error 1: Poor connection between HP sensor and BICU 07/21/08
Scanner HP position error 1: Poor connection from scanner drive motor and BICU 07/21/08
Exposure lamp error: White plate out of position 07/21/08
Exposure lamp error: White platen width is incorrect 07/21/08
Scanner HP position error 2: Defective HP sensor 07/21/08
Scanner HP position error 2: Defective scanner drive motor 07/21/08
Scanner HP position error 2: Defective BICU 07/21/08
Scanner HP position error 2: Poor connection between HP sensor and BICU 07/21/08
Scanner HP position error 2: Poor connection from scanner drive motor and BICU 07/21/08
SBU white/black level correction error: Defective exposure lamp 07/21/08
SBU white/black level correction error: Dirty white plate 07/21/08
SBU white/black level correction error: White plate out of position 07/21/08
SBU white/black level correction error: White platen width is incorrect 07/21/08
SBU white/black level correction error: Defective BICU 07/21/08
SBU white/black level correction error: Defective SBU 07/21/08
Communication error between BICU and SBU: Poor connection of the flat cable from BICU and SBU 07/21/08

Communication error between BICU and SBU: Defective flat cable between BICU and SBU 07/21/08
Communication error between BICU and SBU: Defective BICU 07/21/08
Communication error between BICU and SBU: Defective SBU 07/21/08
Solution Text Updated
Image transfer error: Defective BICU 07/21/08
Image transfer error: Defective controller 07/21/08
Memory address error: Mismatch firmware between engine and controller 07/21/08
Memory address error: Defective BICU 07/21/08
Memory address error: Defective controller 07/21/08
Memory address error: Reload firmware 07/21/08
Charge roller current leak: Defective charge roller 07/21/08
Charge roller current leak: Defective HV unit 07/21/08
Charge roller current leak: Poor connection to PCU 07/21/08
Polygonal mirror motor error: Defective mirror motor 07/21/08
Polygonal mirror motor error: Poor connection between mirror motor and BICU 07/21/08
Polygonal mirror motor error: Defective cable between motor and BICU 07/21/08
Polygonal mirror motor error: Defective BICU 07/21/08
No laser writing signal (F-gate) error: Defective BICU 07/21/08
No laser writing signal (F-gate) error: Defective controller 07/21/08
No laser writing signal (F-gate) error: Poor connection between BICU and Controller 07/21/08
Laser synchronization error: Defective BICU 07/21/08
Laser synchronization error: Poor connection between BICU and LD unit 07/21/08
Laser synchronization error: LD unit out of position 07/21/08
Laser synchronization error: Defective cable between BICU and LD unit 07/21/08
TD sensor error: Defective TD sensor 07/21/08
TD sensor error: Poor connection to PCU 07/21/08
Development bias leak: Poor connection to PCU 07/21/08
Development bias leak: Defective HV unit 07/21/08
TD sensor initial setting error: Defective ID sensor 07/21/08
TD sensor initial setting error: No developer 07/21/08
TD sensor initial setting error: Drum not turning 07/21/08
TD sensor initial setting error: Gears of the developer roller not turning 07/21/08
TD sensor initial setting error: Poor connection to PCU 07/21/08
TD sensor initial setting error: Defective HV unit 07/21/08
Transfer roller leak error 1: Defective HV unit 07/21/08
Transfer roller leak error 1: Poor connection to PCU 07/21/08
Transfer roller leak error 1: Transfer/separation unit incorrectly set 07/21/08
Transfer roller leak error 1: Defective transfer roller 07/21/08
Solution Text Updated
Transfer roller leak error 2: Defective HV unit 07/21/08
Transfer roller leak error 2: Poor connection to PCU 07/21/08
Transfer roller leak error 2: Transfer/separation unit incorrectly set 07/21/08
Transfer roller leak error 2: Defective transfer roller 07/21/08
Main motor lock: Defective main motor 07/21/08
Main motor lock: Too much load on the main motor drive 07/21/08
Tray 2 lift motor malfunction (optional paper tray unit): Defective paper lift sensor 07/21/08
Tray 2 lift motor malfunction (optional paper tray unit): Defective lift motor 07/21/08
Tray 2 lift motor malfunction (optional paper tray unit): Too much load on the lift motor drive 07/21/08
Tray 2 lift motor malfunction (optional paper tray unit): Poor connection to lift motor 07/21/08
Tray 3 lift motor malfunction (optional paper tray unit): Defective paper lift sensor 07/21/08
Tray 3 lift motor malfunction (optional paper tray unit): Defective lift motor 07/21/08
Tray 3 lift motor malfunction (optional paper tray unit): Too much load on the lift motor drive 07/21/08
Tray 3 lift motor malfunction (optional paper tray unit): Poor connection to lift motor 07/21/08
Tray 4 lift motor malfunction (optional 2-tray paper unit): Defective paper lift sensor 07/21/08
Tray 4 lift motor malfunction (optional 2-tray paper unit): Defective lift motor 07/21/08
Tray 4 lift motor malfunction (optional 2-tray paper unit): Too much load on the lift motor drive 07/21/08
Tray 4 lift motor malfunction (optional 2-tray paper unit): Poor connection to lift motor 07/21/08
Paper feed motor lock (optional paper tray units): Defective paper feed motor 07/21/08
Paper feed motor lock (optional paper tray units): Too much load on the paper feed motor drive 07/21/08
Fusing thermistor open (center): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing thermistor open (center): Thermistor out of position (Reset code by going into sp mode then 07/21/08
power off/on)
Fusing thermistor open (center): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08

Fusing thermistor open (center): Loose connections (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing temperature warm-up error (center): Defective thermistor (Reset code by going into sp mode then 07/21/08
power off/on)
Fusing temperature warm-up error (center): Thermistor out of position (Reset code by going into sp 07/21/08
mode then power off/on)
Fusing temperature warm-up error (center): Defective PSU (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing temperature warm-up error (center): Defective fusing lamp (Reset code by going into sp mode 07/21/08
then power off/on)
Solution Text Updated
Fusing overheat error (center) 2: Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing overheat error (center) 2: Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08

Fusing lamp overheat error (center): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing lamp overheat error (center): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08

Fusing overheat error (rear): Defective thermistor (Reset code by going into sp mode then power off/on) 07/21/08

Fusing overheat error (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Fusing overheat error (rear): Thermistor out of position (Reset code by going into sp mode then power 07/21/08
off/on)
Unstable fusing temperature (rear): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Unstable fusing temperature (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08

Unstable fusing temperature (rear): Thermistor out of position (Reset code by going into sp mode then 07/21/08
power off/on)
Zero cross signal malfuction: Poor AC wall voltage/ measure neutral to ground 07/21/08
Zero cross signal malfuction: Shorted Fuser Thermistor 07/21/08
Zero cross signal malfuction: Defective PSU 07/21/08
Zero cross signal malfuction: Defective BICU 07/21/08
Fusing thermistor open (rear): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing thermistor open (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08

Fusing thermistor open (rear): Thermistor out of position (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing thermistor open (rear): Loose connection in fuser unit (Reset code by going into sp mode then 07/21/08
power off/on)
Fusing thermistor open (rear): Loose connection between fuser and PSU (Reset code by going into sp 07/21/08
mode then power off/on)
Fusing thermistor open (rear): Loose connection between fuser and BICU (Reset code by going into sp 07/21/08
mode then power off/on)
Fusing temperature warm-up (rear): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing temperature warm-up (rear): Thermistor out of position (Reset code by going into sp mode then 07/21/08
power off/on)
Solution Text Updated
Fusing temperature warm-up (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08

Fusing temperature warm-up (rear): Defective Fusing lamp 07/21/08


Fusing overheat error (Rear): Defective thermistor (Reset code by going into sp mode then power off/on) 07/21/08

Fusing overheat error (Rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Fusing lamp overheat error (Rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08

Fusing lamp overheat error (Rear): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing lamp overheat error (Rear): Thermistor out of position (Reset code by going into sp mode then 07/21/08
power off/on)
Unstable fusing temperature: Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08

Unstable fusing temperature: Defective thermistor (Reset code by going into sp mode then power off/on) 07/21/08

Unstable fusing temperature: Thermistor out of position (Reset code by going into sp mode then power 07/21/08
off/on)
Left exhaust fan motor error: Too much load on the motor drive 07/21/08
Left exhaust fan motor error: Loose connection to exhaust fan 07/21/08
Rear exhaust fan motor error: Too much load on the motor drive 07/21/08
Rear exhaust fan motor error: Loose connection to exhaust fan 07/21/08
Communication error between BICU & ADF: Poor connection between the BICU & ADF 07/21/08
Communication error between BICU & ADF: Defective ADF main PCB 07/21/08
Communication error between BICU & ADF: Defective BICU 07/21/08
Communication error between BICU & ADF: ADF harness defective 07/21/08
ADF connection error: The ADF for the B039 series (DF72/DF72) is installed on the machine. EDP for ADF 07/21/08
B813 412741 & EDP for ARDF B814 412743)
ADF connection error: Connector for the ADF was removed while machine was in energy save 07/21/08
Accounting error 1: Accounting device defective 07/21/08
Accounting error 1: Loose connection 07/21/08
Accounting error 2: Accounting device defective 07/21/08
Accounting error 2: Loose connection 07/21/08
Accounting RAM error: Accounting device defective 07/21/08
Accounting battery error: Accounting device defective 07/21/08
Engine start error: Loose connection 07/21/08
Engine start error: Defective BICU 07/21/08
Solution Text Updated
Engine start error: Defective controller 07/21/08
ADF gate abnormal 1: Defective ADF main PCB 07/21/08
ADF gate abnormal 1: Defective BICU 07/21/08
ADF gate abnormal 1: Poor connection from the BICU and ADF 07/21/08
ADF gate abnormal 2: Defective SBU 07/21/08
ADF gate abnormal 2: ADF harness defective 07/21/08
ADF gate abnormal 3: Defective SBU 07/21/08
ADF gate abnormal 3: ADF connection error: 07/21/08
Startup without video output end error: Defective Controller PCB 07/21/08
Startup without video input end error: Defective Controller PCB 07/21/08
Watchdog error: Reload firmware 07/21/08
Watchdog error: Defective controller 07/21/08
Kernel mismatch error: check that SD card is in the lower slot and unlocked 07/21/08
Kernel mismatch error: replace controller 07/21/08
Self diag error CPU: Reload firmware 07/21/08
Self diag error CPU: replace controller 07/21/08
Self diag error ASIC: replace controller 07/21/08
Self diag error Network Interface: Defective controller 07/21/08
Self diag error NVRAM: Defective controller 07/21/08
Self diag error NVRAM/ optional NVRAM: Defective Nvram on controller 07/21/08
Self diag error RAM: Reload firmware 07/21/08
Self diag error ROM: Defective optional memory 07/21/08
Self diag error ROM: Defective controller 07/21/08
Self diag error Optional RAM: Reload firmware 07/21/08
Self diag error Clock Generator: Defective controller 07/21/08
Network interface abnormal: Defective controller 07/21/08
IEEE 1394 interface abnormal: Defective controller 07/21/08
IEEE 1394 interface abnormal: Defective IEEE 1394 interface board 07/21/08
IEEE802.11b error ? card not detected (power-on): Poor connection 07/21/08
IEEE802.11b error ? card not detected (power-on): Defective wireless card 07/21/08
IEEE802.11b error ? card not detected (power-on): Defective controller 07/21/08
IEEE802.11b error ? card not detected (during operation): Poor connection 07/21/08
IEEE802.11b error ? card not detected (during operation): Defective wireless card 07/21/08
IEEE802.11b error ? card not detected (during operation): Defective controller 07/21/08
Solution Text Updated
IEEE802.11b error: Defective controller 07/21/08
IEEE802.11b error: Defective wireless card 07/21/08
IEEE802.11b error: Poor connection 07/21/08
IEEE802.11b interface board error: Poor connection 07/21/08
IEEE802.11b interface board error: Defective wireless interface board 07/21/08
USB interface error: Defective controller 07/21/08
SD authentication error: Defective SD card 07/21/08
SD authentication error: reload firmware 07/21/08
SD access error 1: SD card removed during operation, reseat SD card with power off 07/21/08
SD card error 2: Defective controller 07/21/08
SD card error 2: Reload firmware 07/21/08
Address book error: Remove Fax address card if printer/scanner option is installed 07/21/08
Address book error: execute SP 5-846-050 07/21/08
Electrical total counter error: Defective Nvram on BICU 07/21/08
Electrical total counter error: Poor connection between BICU and Nvram 07/21/08
Mechanical total counter error: Defective mechanical counter 07/21/08
Mechanical total counter error: Poor connection to the mechanical counter 07/21/08
Printer error: Defective printer application program 07/21/08
Printer error: Hardware configuration incorrect (memory not installed) 07/21/08
Printer error: Hardware configuration incorrect (reseat memory) 07/21/08
Printer error: Hardware configuration incorrect (SD card goes in slot 1) 07/21/08
Printer Font error: Font file not installed 07/21/08
Netfile error: reload firmware 07/21/08
Netfile error: run SP 801-011 and reload firmware 07/21/08
Netfile error: run SP 801-011 07/21/08
IMAC hardware error: Defective GW controller 07/21/08
IMAC hardware error: loss connection on BICU 07/21/08
IMAC hardware error: Static on BICU, check all grounds 07/21/08
Printer application program error: Defective application program 07/21/08
Print image transfer error: Defective application program 07/21/08
Status error (laser optics housing unit): reload firmware 07/21/08
NVram error: Defective Nvram 07/21/08
NVram error: Defective BICU 07/21/08
NVram error: Poor connection from Nvram to BICU 07/21/08
Solution Text Updated
NVram error: NVRAM not installed 07/21/08
Localization error: Defective Nvram 07/21/08
Localization error: This SC code may trigger the first time the NVRam is replaced. Power off/on 07/21/08
Print image transfer error: Defective controller 07/21/08
Print image transfer error: Defective BICU 07/21/08
fax forwarding to folder - FAQ 24792 07/21/08
Zero Cross Signal Error: Defective BICU 07/21/08
Zero Cross Signal Error: Poor AC wall voltage/ measure neutral to ground 07/21/08
Zero Cross Signal Error: Shorted Fuser Thermistor 07/21/08
Address book error: Remove Fax address card if printer/scanner option is installed 07/21/08
Address book error: execute SP 5-846-050 07/21/08
NetBios Name Already in Use: Modify Host (IPV4) & Computer names (SMB) in WIM 07/21/08
Address book error: Remove Fax address card if printer/scanner option is installed 07/21/08
How to change black to color drum-set dip sw 901 to off,on,off,off 07/21/08
Transport belt solenoid error: Check drive for transport motor 07/21/08
Jams with envelopes, Envelopes are not supported on this model 07/21/08
SD card authentication error-update system software to 1.05 or higher. 07/21/08
Fusing lamp remains on - SP5810 to reset code 07/21/08
Fusing lamp remains on - triac short, ac drive board defective 07/21/08
Fusing lamp remains on - vbcu defective 07/21/08
When installing the SR5000 finisher, the D375 finisher adapter kit must be installed first. 07/21/08
fuser side (male) connector frame bent or screw missing. 07/21/08
Controller startup error - Replace Optional controller memory DIMM 07/21/08
Print/Scanner SD card part # - B840 1217 SD-Card Printer/Scanner 07/21/08
Error message - Replacement of toner collection unit will soon be necessary. Refer to bulletin # 9. 07/21/08

Low fusing temp error: Enter Service (User Tools # 1 0 7 START), 01, 2 (Plotter Switches), Plotter Switch 07/21/08
01, set bit 0 to a 1, Enter and Reboot when completed.
False duplex Jam - Shorted harness 07/22/08
E-710 fiery system CD - G939 9500 Service Kit (System CD) 07/22/08
To input copier serial number check sp 5811 07/22/08
To input copier serial number check sp 5811 07/22/08
Fusing exit jam - replace paper feed assembly 07/22/08
Fusing exit jam - Check for paper dust in fuser cover indent (fusing exit sensor lines up with indent), 07/22/08
Solution Text Updated
To input copier serial number check sp 5811 07/22/08
To input copier serial number check sp 5811 07/22/08
E-7000 install, must uninstall Ricoh Controller 07/22/08
Prints in reverse order - Update firmware 07/22/08
Paper Type jam - BULLETIN NUMBER: B132/B200 - 004 07/22/08
To input copier serial number check sp 5811 07/22/08
ID sensor error - Replaced ID sensor 07/22/08
To input copier serial number check sp 5811 07/22/08
Upper tray lift motor error - with jam code 113 - Replace shift tray motor 07/22/08
To input copier serial number check sp 5811 07/22/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/22/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 07/22/08
cannot print on network :printer scanner SD should be in slot one , sp 5-985-001 is 1 07/22/08
no scan to email - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/22/08
NO TX/RX: Problem with telephone line, static on line 07/22/08
Software preformance error: Check SP 7-403 for details and fax to Hotline 07/22/08
Software preformance error: Reload firmware 07/22/08
Software preformance error: insufficient working memory reseat DIMM about a dozen times check self 07/22/08
diag for 192Mb
Software preformance error: insufficient working memory replace RAM 07/22/08
Software continuity error: Reload firmware 07/22/08
Unexpected software error: Reload firmware 07/22/08
Application function selection error: Reload firmware 07/22/08
Application function selection error: reseat DIMM about a dozen times check self diag for 192Mb 07/22/08

Application start error: Reload firmware 07/22/08


Application start error: Defective Controller PCB 07/22/08
Application start error: reseat DIMM about a dozen times check self diag for 192Mb 07/22/08
Application start error: Defective optional ram 07/22/08
Program download error: Defective Controller PCB 07/22/08
Program download error: Defective BICU 07/22/08
Program download error: IC or SD card defective 07/22/08
Program download error: Defective Nvram 07/22/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 07/22/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 07/22/08
Solution Text Updated
Fax not rx within 6 secs: try another fax machine 07/22/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 07/22/08
bit 1 to 1
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 07/22/08
EOL signal from other end not rx within 5 sec.: check for line noise 07/22/08
Line was disconnected because PPR was tx/rx 9X within same ECM frame: 07/22/08
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 07/22/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 07/22/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 07/22/08
(default 9)
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08

Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/22/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/22/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/22/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 07/22/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 07/22/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/22/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 07/22/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 07/22/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 07/22/08
DIC/NSF not detected within 40 sec.: Defective NCU 07/22/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/22/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/22/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 07/22/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/22/08
Solution Text Updated
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/22/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08

No post message response from other end after page was sent: Line noise problem contact telcom 07/22/08
person
No post message response from other end after page was sent: Defective FCU 07/22/08
No post message response from other end after page was sent: Defective MBU 07/22/08
No post message response from other end after page was sent: Other end disconnected the call 07/22/08
No post message response from other end after page was sent: Other end run out of paper 07/22/08
No post message response from other end after page was sent: Other end may be defective, try calling 07/22/08
another machine
DCR timer expired: Defective FCU 07/22/08
Machine resets itself for a fatal FCU system error: Reload firmware 07/22/08
Machine resets itself for a fatal FCU system error: Defective FCU 07/22/08
UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 07/22/08
ok
G3 ECM ? coding/ decoding error: Defective FCU 07/22/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 07/22/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 07/22/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 07/22/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 07/22/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 07/22/08
No Mail address for the machine: add mail address for the admin of machine in user tools 07/22/08
Mail address not registered on the server: contact admin of server to add address 07/22/08
fax forwarding: refer to FAQ Answer ID 5739 07/22/08
6-06 G3 ECM coding/decoding error: Defective FCU 07/22/08
6-06 G3 ECM coding/decoding error: Other terminal defective, try another location 07/22/08
6-06 G3 ECM coding/decoding error: Turn off ECM ? SP1-104-002 bit 0 to0 07/22/08
ALL FILES GO INTO MEMORY: SP 6-105-001 then SP5-102 07/22/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/22/08

Set time and date: FAQ answer ID 21881 07/22/08


FAX OPTION NOT RECOGNIZED: Reseat MBU 07/22/08
Solution Text Updated
FAX OPTION NOT RECOGNIZED: Reseat FCU 07/22/08
FAX OPTION NOT RECOGNIZED: Defective MBU 07/22/08
FAX OPTION NOT RECOGNIZED: Defective FCU 07/22/08
PROBLEM DIALING LONG DISTANCE CALLS: Add pauses between area code and number 07/22/08
PROBLEM DIALING LONG DISTANCE CALLS: Try a different carrier/ check with customer first 07/22/08
PROBLEM DIALING LONG DISTANCE CALLS: Contact telcom person 07/22/08
PROBLEM DIALING LONG DISTANCE CALLS: Do off hook and listen if you get an operator 07/22/08
Background: replace developer 07/22/08
scan to email: try using outlook express or argo soft to see what the problem is 07/22/08
scan to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/22/08
STMP over SSL/TLS
Cannot scan to email For G-mail there is an easy work around, simply change your Outgoing SMTP 07/22/08
server from 'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method matches programmed address 07/22/08
information
cannot print on network error 103 check gateway address settings 07/22/08
cannot print on network : telnet into the mfp, do show command & check if any ports are down 07/22/08
cannot print on network - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/22/08
explained how to use user tools and change settings 07/22/08
Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 07/22/08

UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE: Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 07/22/08
14"
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE: Letter RX prints on 2 pages (only letter tray 07/22/08
installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 Bits 0-4 to 1
LEGAL OR LARGER FAXES PRINT ON TWO 8.5X11 PAGES: Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 07/22/08
1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1
BLACK LINE LEAD TO TRAIL DF ONLY: clean adf contact glass and white plate 07/22/08
FIRMWARE LOADING ISSUES: E32 or E44 refer to pub 81 07/22/08
FIRMWARE LOADING ISSUES: sd card in lock position - to lock lever should be to the contact side 07/22/08
FIRMWARE LOADING ISSUES: romdata folder, prefix on the firmware refer to section 5.1.11 firmware 07/22/08
update procedure
NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/22/08
NO TX/RX: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/22/08
Twain cannot go over subnet without editing scnhosts.txt file on pc 07/22/08
no scan to email - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/22/08
Solution Text Updated
no scan to email - move SD card to lower slot 07/22/08
no scan to folder - move SD card to lower slot 07/22/08
- Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/22/08
SNMP community name must be the same on pc and mfp 07/22/08
Software preformance error: Check SP 7-403 for details and fax to Hotline 07/22/08
no scan to email - move SD card to lower slot 07/22/08
no scan to email - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/22/08
Slider HP sensor error (In job separator) - Job Separator motor defective 07/22/08
Slider HP sensor error (In job separator) - Job separator board defective 07/22/08
Slider HP sensor return error (In job separator) - Sensor defective 07/22/08
Slider HP sensor return error (In job separator) - Job separator motor defective 07/22/08
Slider HP sensor return error (In job separator) - Job separator board defective 07/22/08
Memory board error - Memory board defective 07/22/08
Memory board error - Check harness and connections 07/22/08
Memory control ASIC error - ASIC defective 07/22/08
Memory control ASIC error - RAM on memory board defective 07/22/08
Memory control ASIC error - Memory board defective 07/22/08
Make up RAM error - Memory board defective 07/22/08
Make up RAM error - check harness and connections 07/22/08
Paper table height sensor error - Height sensor defective 07/22/08
Paper table height sensor error - Paper table lift motor defective 07/22/08
Paper table height sensor error - motor drive bound 07/22/08
Right tandam tray bottom plate HP error - right side HP sensor defective 07/22/08
Right tandam tray bottom plate HP error - right side lift motor defective 07/22/08
Right tandam tray bottom plate HP error - motor drive bound 07/22/08
Right tandam tray bottom plate HP error - check tray cables 07/22/08
Right tandam tray bottom plate HP error - check harness and connections 07/22/08
Left tandam tray bottom plate HP error - left tray HP sensor defective 07/22/08
Left tandam tray bottom plate HP error - left tray lift motor defective 07/22/08
Left tandam tray bottom plate HP error - drive bound or blocked 07/22/08
Left tandam tray bottom plate HP error - check tray lift cables 07/22/08
Left tandam tray bottom plate HP error - check harness and connections 07/22/08
Back plate HP error (Tandam tray) - back plate HP sensor defective 07/22/08
Back plate HP error (Tandam tray) - back plate return sensor defective 07/22/08
Solution Text Updated
Back plate HP error (Tandam tray) - motor defective 07/22/08
Back plate HP error (Tandam tray) - check harness and connections 07/22/08
Right tandam tray HP error - check connections 07/22/08
Tray 2 bottom plate HP error - Hp sensor defective 07/22/08
Tray 2 bottom plate HP error - lift motor defective 07/22/08
Tray 2 bottom plate HP error - tray lift cables damaged 07/22/08
Tray 2 bottom plate HP error - check harness and connectors 07/22/08
Tray 2 bottom plate HP error - motor drive bound 07/22/08
Master ROM error, paper tray - Master ROM defective 07/22/08
Master ROM error, paper tray - Paper tray board defective 07/22/08
Master RAM error, paper tray - Paper tray board defective 07/22/08
Slave ROM error, paper tray - Slave ROM defective 07/22/08
Slave ROM error, paper tray - Paper tray board defective 07/22/08
Slave RAM error - Paper tray board defective 07/22/08
Slave CPU error - Paper tray board defective 07/22/08
Communication error - Paper tray board defective 07/22/08
Side plate pulse generator sensor error - sensor defective 07/22/08
Side plate pulse generator sensor error - Paper delivery table board 07/22/08
Side plate pulse generator sensor error - side plate motor defective 07/22/08
Side plate pulse generator sensor error - side plate movement blocked 07/22/08
Side plate HP sensor error - HP sensor defective 07/22/08
Side plate HP sensor error - side plate motor defective 07/22/08
Side plate HP sensor error - paper delivery table board defective 07/22/08
Side plate HP sensor error - side plate blocked or bound 07/22/08
End plate pulse generator error - end plate motor defective 07/22/08
End plate pulse generator error - sensor defective 07/22/08
End plate pulse generator error - paper table delivery board defective 07/22/08
End plate HP sensor error - sensor defective 07/22/08
End plate HP sensor error - end plate drive motor defective 07/22/08
End plate HP sensor error - paper delivery table board defective 07/22/08
Relay transport switching motor lock - delivery table HP sensor defective 07/22/08
Relay transport switching motor lock - motor defective 07/22/08
Relay transport switching motor lock - sort HP sensor defective 07/22/08
Lower turn gate motor over run down error - lower limit switch defective 07/22/08
Solution Text Updated
Lower turn gate motor over run down error - lower turn gate HP sensor defective 07/22/08
Lower turn gate motor over run down error - motor defective 07/22/08
use correct driver with rpcs or pcl print kit 07/22/08

CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/22/08

CANNOT COMMUNICATE WITH PC -BASED FAXES: Fax temp firmware V020030 is on TSC website 07/22/08

fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/22/08

fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 07/22/08

EOL signal from other end not rx within 5 sec.: check for line noise 07/22/08

EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 07/22/08

EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 07/22/08

Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 07/22/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 07/22/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 07/22/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 07/22/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 07/22/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/22/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/22/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/22/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 07/22/08
008 bit 0-3 to 1's
Solution Text Updated
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 07/22/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/22/08

DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 07/22/08

DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another 07/22/08

DIC/NSF not detected within 40 sec.: Defective FCU 07/22/08

DIC/NSF not detected within 40 sec.: Defective NCU 07/22/08

CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/22/08

CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/22/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08

Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 07/22/08

Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/22/08

Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/22/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08

No post message response from other end after page was sent: Line noise problem contact telcom 07/22/08
person
No post message response from other end after page was sent: Defective FCU 07/22/08

No post message response from other end after page was sent: Defective MBU 07/22/08

No post message response from other end after page was sent: Other end disconnected the call 07/22/08

No post message response from other end after page was sent: Other end run out of paper 07/22/08

No post message response from other end after page was sent: Other end may be defective, try calling 07/22/08
another machine
DCR timer expired: Defective FCU 07/22/08
Solution Text Updated
Volume UT, Fax features, general setting, adjust sound volume, make select, use left/right arrow keys, ok 07/22/08

G3 ECM ? coding/ decoding error: Defective FCU 07/22/08

G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 07/22/08

G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 07/22/08

Program download error: Defective Controller PCB 07/22/08

Program download error: Defective BICU 07/22/08

Program download error: IC or SD card defective 07/22/08

Program download error: Defective Nvram 07/22/08

Software preformance error: Defective controller 07/22/08

Print image transfer error: Defective controller 07/22/08

Print image transfer error: Defective BICU 07/22/08

Print image transfer error: Poor connection between the BICU and Controller 07/22/08

Localization error: This SC code may trigger the first time the NVRam is replaced. Power off/on 07/22/08

Localization error: set SP 5807-1 to 2 07/22/08

Localization error: Defective Nvram 07/22/08

NVram error: Defective Nvram 07/22/08

Refer to pages 3-102 > 3-104 for stripper gap adjustment 07/22/08
Laser synch detect error K - Replace LD unit 07/22/08
Laser synch detect error K - Replace LDB 07/22/08
Laser synch detect error K - Replace IPU pcb 07/22/08
Laser synch detect error K - Repair or replace harness between LD unit and IPU 07/22/08
Laser synch detect error Y - Repair or replace harness between LD unit and IPU 07/22/08
Laser synch detect error Y - Replace IPU pcb 07/22/08
Solution Text Updated
Laser synch detect error Y - Replace LD unit 07/22/08
Laser synch detect error Y - Replace LDB 07/22/08
Laser synch detect error Y NLE - Replace LDB 07/22/08
Laser synch detect error Y NLE - Replace LD unit 07/22/08
Laser synch detect error Y NLE - Replace IPU pcb 07/22/08
Laser synch detect error Y NLE - Replace IPU - LD unit harness 07/22/08
Laser synch detect error M - Replace IPU - LD unit harness 07/22/08
Laser synch detect error M - Replace IPU pcb 07/22/08
Laser synch detect error M - Replace LD unit 07/22/08
Laser synch detect error M - Replace LDB 07/22/08
Laser synch detect error M NLE - Replace LDB 07/22/08
Laser synch detect error M NLE - Replace LD unit 07/22/08
Laser synch detect error M NLE - Replace LD unit - IPU pcb harness 07/22/08
Laser synch detect error M NLE - Replace IPU pcb 07/22/08
Laser synch detect error C - Replace IPU pcb 07/22/08
Laser synch detect error C - Replace IPU pcb to LD unit harness 07/22/08
Laser synch detect error C - Replace LD unit 07/22/08
Laser synch detect error C - Replace LDB 07/22/08
Laser synch detect error C NLE - Replace IPU pcb 07/22/08
Laser synch detect error C NLE - Replace IPU pcb to LD unit harness 07/22/08
Laser synch detect error C NLE - Replace LD unit 07/22/08
Laser synch detect error C NLE - Replace LDB 07/22/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: Fax temp firmware V30030 is on TSC website 07/22/08

CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/22/08

To input copier serial number check sp 5811 07/22/08


To input copier serial number check sp 5811 07/22/08
Cover interposer second feed sensor - check paper stock specifications 07/22/08
Heating lamp error: Defective lamp 07/22/08
Heating lamp error: Defective thermistor 07/22/08
Heating lamp error: Defective power supply 07/22/08
Heating lamp error: Thermistor out of position 07/22/08
To input copier serial number check sp 5811 07/22/08
Main motor error: Defective main motor 07/22/08
Solution Text Updated
Main motor error: Defective or loose motor harness 07/22/08
Main motor error: Excessive load on motor 07/22/08
LSU fan motor error: Defective LSU fan motor 07/22/08
LSU fan motor error: Loose or defective LSU fan motor harness 07/22/08
Fusing fan motor error: Loose or defective fusing fan motor harness 07/22/08
Fusing fan motor error: Defective fusing fan motor 07/22/08
Thermistor error: Replace fuser unit (Reset Code) 07/22/08
Thermistor error: Check thermistor harness connection (Reset Code) 07/22/08
Print ready temperature error: Replace fusing unit (Reset Code) 07/22/08
Print ready temperature error: Replace fusing lamp (Reset Code) 07/22/08
Print ready temperature error: Check AC voltage (Reset Code) 07/22/08
High temperature detection error: Defective EGB (Reset Code) 07/22/08
Heating lamp full-power error: Replace fusing lamp (Reset Code) 07/22/08
Heating lamp full-power error: Replace fusing unit (Reset Code) 07/22/08
Zero cross error: Defective fusing lamp relay (Reset Code) 07/22/08
Low temperature error: Defective fusing lamp (Reset Code) 07/22/08
Low temperature error: Defective fusing unit (Reset Code) 07/22/08
Zero cross frequency error: Defective fusing unit (Reset Code) 07/22/08
Zero cross frequency error: Check AC power (Reset Code) 07/22/08
Consecutive fusing jam error: Defective fusing unit (Reset Code) 07/22/08
Consecutive fusing jam error: Defective fusing control (Reset Code) 07/22/08
fax forwarding: refer to FAQ Answer ID 5739 07/23/08
Fax forwarding: faxed step by step procedure 07/23/08
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 07/23/08
be ?0?
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
Fax forwarding: fax the step by step procedure 07/23/08
Fax forwarding Refer to step by step answer id 84495 in global knowledgebase 07/23/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
Potential sensor error, refer to bulletin # 21R for loose hub. 07/23/08
Fax forwarding Refer to step by step answer id 84495 in global knowledgebase 07/23/08
Solution Text Updated
Fax forwarding: fax the step by step procedure 07/23/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 07/23/08
be ?0?
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
Fax forwarding: faxed step by step procedure 07/23/08
Fax forwarding: faxed step by step procedure 07/23/08
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 07/23/08
be ?0?
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 07/23/08
be ?0?
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
Fax forwarding: faxed step by step procedure 07/23/08
Lower turn gate motor over run high error - Motor defective 07/23/08
Lower turn gate motor over run high error - lower high limit switch defective 07/23/08
Lower turn gate motor over run high error - lower turn gate HP sensor defective 07/23/08
Upper turn gate motor over run low error - Upper low turn gate limit switch defective 07/23/08
Upper turn gate motor over run low error - Upper turn gate HP sensor defective 07/23/08
Upper turn gate motor over run low error - Motor defective 07/23/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 07/23/08
Fax forwarding without printing : parameter settings, sw 11 bit 6 should be ?0? 07/23/08
fax forwarding refer to answer id 85505 in the global knowledgebase 07/23/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 07/23/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 07/23/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 07/23/08

No Mail address for the machine: add mail address for the admin of machine in user tools 07/23/08

Mail address not registered on the server: contact admin of server to add address 07/23/08
Solution Text Updated
G3 ECM coding/decoding error: Defective FCU 07/23/08

G3 ECM coding/decoding error: Other terminal defective, try another location 07/23/08

6-06 G3 ECM coding/decoding error: Turn off ECM ? SP1-104-002 bit 0 to0 07/23/08

PROBLEM DIALING LONG DISTANCE CALLS: Add pauses between area code and number 07/23/08

PROBLEM DIALING LONG DISTANCE CALLS: Try a different carrier/ check with customer first 07/23/08

PROBLEM DIALING LONG DISTANCE CALLS: Do off hook and listen if you get an operator 07/23/08

PROBLEM DIALING LONG DISTANCE CALLS: Contact telcom person 07/23/08

default is User Name = admin, Password = (blank) 07/23/08

customer forgot admin password: log into WIM or op panel as supervisor and change admin password 07/23/08

scan to email: try using outlook express or argo soft to see what the problem is 07/23/08

scan to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/23/08
STMP over SSL/TLS
No scan to e-mail: p/s sd card in lock position - unlock 07/23/08

Cannot scan to e-mail: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/23/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment.
Cannot scan to email For G-mail there is an easy work around, simply change your Outgoing SMTP 07/23/08
server from 'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 07/23/08
programmed address information
can not add i/o device - scan router lite not supported - Pro v2.x need patch from website, enterprise v1.x 07/23/08
needs patch from website
explained how to use user tools and change settings 07/23/08

Unable to locate parameter settings: User Tools,>Fax Features>initial settings >Parameter Settings 07/23/08

UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE.: Letter RX prints on 2 pages (only letter tray 07/23/08
installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 Bits 0-4 to 1
Solution Text Updated
LEGAL OR LARGER FAXES PRINT ON TWO 8.5X11 PAGES: Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 07/23/08
1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1
E36: wrong firmware system has different mono and color firmware, get self diag and tell tech correct 07/23/08
firmware to use
firmware not loading: E32 or E44 refer to pub 81 07/23/08

sd card in lock position - to lock lever should be to the contact side 07/23/08

NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/23/08

NO TX/RX: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/23/08

scan to NCP (mono) does not work when the mfp is on a different subnet than the server: custom on TSC 07/23/08
website: use for the mono scanner: scanner fw vNCP1 & system fw vNCP1 as a set
scan to NCP (color) does not work when the mfp is on a different subnet than the server: custom on TSC 07/23/08
website: use for the color scanner: scanner fw v120NCP1 & system fw v120NCP1 as a set
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 07/23/08

scan to SMB not working: turn on netbios over tcp/ip on the pc. 07/23/08

scan to smb fails: user did not rights to the folder 07/23/08

Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 07/23/08
programmed address information
Cannot scan to folder: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/23/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment. Change it at the switch or use argo soft, third option is change the register of the pc ,
refer to RCL knowledgebase 18671

no scan to folder: sd card is locked 07/23/08

Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/23/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 07/23/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 07/23/08
Fax not rx within 6 secs: try another fax machine 07/23/08
EOL signal from other end not rx within 5 sec.: check for line noise 07/23/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 07/23/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 07/23/08
Solution Text Updated
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 07/23/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 07/23/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 07/23/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
no comm from one location: change to MH SP1-104-001 bit 0 & 1 to 0 07/23/08

Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 07/23/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/23/08

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 07/23/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/23/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/23/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/23/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/23/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 07/23/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 07/23/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/23/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 07/23/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 07/23/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 07/23/08
DIC/NSF not detected within 40 sec.: Defective NCU 07/23/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/23/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/23/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/23/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom personq 07/23/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/23/08
Solution Text Updated
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/23/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/23/08

No post message response from other end after page was sent: Line noise problem contact telcom 07/23/08
person
No post message response from other end after page was sent: Defective FCU 07/23/08
No post message response from other end after page was sent: Defective MBU 07/23/08
No post message response from other end after page was sent: Other end disconnected the call 07/23/08
No post message response from other end after page was sent: Other end run out of paper 07/23/08
No post message response from other end after page was sent: Other end may be defective, try calling 07/23/08
another machine
DCR timer expired: Defective FCU 07/23/08
Machine resets itself for a fatal FCU system error: Defective FCU 07/23/08
Machine resets itself for a fatal FCU system error: Reload firmware 07/23/08
Fax forwarding: fax the step by step procedure 07/23/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 07/23/08
be ?0?
Fax forwarding: fax the step by step procedure 07/23/08

Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 07/23/08
be ?0?
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
E710 Inputting the Fiery IP Address during setup may lock Up the Fiery - Install Patch 1-2T2ZZ.zip 07/24/08

SP8791 displays the percent of space available on the document server for storing documents. 07/24/08
Can you copy Global scan from one machine to another machine, NO. 07/24/08
Fuser overheat error - Main fuser connector- wire was pulled out 07/24/08
A4 displayed for Tray 1 - cn 221 connector plugged into CN 220 07/24/08
use SP7-810 for Access Code Clear, clears Administrator code not User codes 07/24/08

Fusing Thermistor Open: Defective lamp 07/24/08


Fusing Thermistor Open: Defective thermistor 07/24/08
Fusing Thermistor Open: Defective power supply 07/24/08
Solution Text Updated
Fusing Thermistor Open: Poor fuser connections 07/24/08
Software performance error: Defective software; 07/24/08
Software performance error: Internal parameter incorrect 07/24/08
Software performance error: Insufficient working memory; 07/24/08
Software performance error: When this SC occurs, the file name, address and data will be stored in 07/24/08
NVRAM, Check 7-403, report data to technical control center
Print image transfer error: Controller defective; 07/24/08
Print image transfer error: BICU board defective; 07/24/08
Print image transfer error: Poor connection between controller and BICU 07/24/08
Localization error: First machine start after the NVRAM is replaced; 07/24/08
Localization error: Incorrect localization setting; 07/24/08
Localization error: NVRAM defective; 07/24/08
NVRAM error: NVRAM defective; 07/24/08
NVRAM error: Poor connection between the BICU and NVRAM; 07/24/08
NVRAM error: NVRAM isn't connected; 07/24/08
NVRAM error: BICU defective; 07/24/08
Status error (laser optics housing unit): Software defective; 07/24/08
Image transfer error: Application program defective; 07/24/08
Printer application program error: Application program defective; 07/24/08
IMAC hardware error: IMAC on GW controller board defective; 07/24/08
IMAC hardware error: BICU defective; 07/24/08
IMAC hardware error: Poor connection between BICU and memory; 07/24/08
Net file error: Data corruption; 07/24/08
Printer font error: Font file not installed; 07/24/08
Printer error: Hardware configuration incorrect (including memory shortage); 07/24/08
Mechanical total counter: Mechanical total counter defective; 07/24/08
Mechanical total counter: BICU defective; 07/24/08
Mechanical total counter: Disconnected mechanical total counter; 07/24/08
Electrical total counter error: NVRAM on the GW controller board defective; 07/24/08
Address book data error: Software defective; 07/24/08
SC card access error 2: SD card defective; 07/24/08
SC card access error 2: SD controller defective; 07/24/08
SD card access error 1: SD card removed; 07/24/08
SD card authentication error: Data corruption; 07/24/08
Solution Text Updated
USB I/F error: Defective controller; 07/24/08
IEEE 802.11b interface board error: Poor connection; 07/24/08
IEEE 802.11b interface board error: Defective wireless LAN interface; 07/24/08
IEEE 802.11b interface board error: Defective wireless LAN interface board; 07/24/08
IEEE 802.11b error: Poor connection; 07/24/08
IEEE 802.11b error: Defective wireless LAN card; 07/24/08
IEEE 802.11b error: Defective controller; 07/24/08
SP8791 displays the percent of space available on the document server for storing documents. 07/24/08
Error 4 on Developer setup - Normal - No action is necessary. 07/24/08
Colors incorrect - Download ICC files from ricoh-usa.com web site 07/24/08
Hot roller thermister error - Replace fusing belt 07/24/08
Watchdog error - replace HDD 07/24/08
Watchdog error - replaced controller board 07/24/08
Watchdog error - Replace PSU, cold solder joint on a/c drive bd. causing arcing 07/24/08
Watchdog error - Reformatt HDD 07/24/08
SP8791 displays the percent of space available on the document server for storing documents. 07/24/08
Front side guide - right side tandem tray broken 07/24/08
Please wait no code - color drum drive motor n/w, symptom depends on firmware levels 07/24/08
Registration sensor (late): Replace sponge roller tray #1/ part# B209 2665 07/24/08
Red copy key, no codes - try w/o HDD, if it works, replace HDD 07/24/08
JAM REGISTRATION - mylar at the registration sensor is bent therefore catching the edge of the paper 07/24/08

Finsher shift motor error - Replace jogger control board 07/24/08


Print option not recognized - Set SP-mode 5-816-001 as 0 07/24/08
Controller startup error - Operation panel PCB defective 07/24/08
Controller startup error - reseat IOB connectors and ALL memory Dimms 07/24/08
Controller startup error - Insure that system sd card is installed in slot C1 07/24/08
Controller startup error - replace controller PCB 07/24/08
Controller startup error - Replace fuse on controller PSU 07/24/08
Controller start up error - Replace standard memory 256 Part number G3325271 07/24/08
Controller startup error - Replace BCU PCB 07/24/08
Controller startup error - Replace transfer unit and IO board as a set 07/24/08
Controller startup error - Poor connection on motherboard cn300 replace PCB 07/24/08
Controller startup error - replace controller PSU 07/24/08
Solution Text Updated
SP8791 displays the percent of space available on the document server for storing documents. 07/24/08
Controller startup error - Check damage connection between bcu cn251 and IOB cn227 07/24/08
Controller startup error - Replace IPU board 07/24/08
Controller startup error - Replace CNB board 07/24/08
Controller startup error - Replace Network card 07/24/08
Controller startup error - Replace system sd card 07/24/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/24/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 07/24/08
Fax not rx within 6 secs: try another fax machine` 07/24/08
EOL signal from other end not rx within 5 sec.: check for line noise 07/24/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 07/24/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 07/24/08
Adjust vr 305 on main pcb 07/24/08
[varying registration] - check master clamp position with SP6-003-1 07/24/08
Broken scissor gear C2 29 31 83 07/24/08
Adjust master edge sensor page 6-43 in SM 07/24/08
check/replace guide mylar in plotter unit 07/24/08
Check or replace cutter assembly 07/24/08
Upper turn gate motor overrun upper limit - motor defective 07/24/08
Upper turn gate motor overrun upper limit - upper high turn gate limit switch defective 07/24/08
Upper turn gate motor overrun upper limit - upper turn gate HP sensor defective 07/24/08
Lower side jogger lock - lower side jogger HP sensor defective 07/24/08
Lower side jogger lock - lower side jogger motor defective 07/24/08
Lower end jogger lock - lower end jogger HP sensor defective 07/24/08
Lower end jogger lock - Lower end jogger motor defective 07/24/08
Upper side jogger lock - upper side jogger HP sensor defective 07/24/08
Upper side jogger lock - upper side jogger motor defectiev 07/24/08
Upper end jogger lock - upper end jogger HP sensor defective 07/24/08
Upper end jogger lock - upper end jogger motor defective 07/24/08
Lower turn gate motor lock - motor defective 07/24/08
Lower turn gate motor lock - MPU defective 07/24/08
Upper turn gate motor lock - motor defective 07/24/08
Upper turn gate motor lock - MPU defective 07/24/08
Adjust SP6-001-3 for scan start position in platen mode, SP6-001-4 in DF mode 07/24/08
Solution Text Updated
Adjust with SP6-001-1 (main scan position) platen mode, use SP6-001-2 for DF mode 07/24/08
Adjust vertical magnification with SP6-001-5 scan speed in platen mode, use SP6-001-6 for df mode 07/24/08

Perform SBU auto calibration, page 6-21 in SM. 07/24/08


Check master vacuum fans for master material 07/24/08
Memory clear and reset master material to drum, power off and on 07/24/08
Remove a master fragment in exit fan 07/24/08
Replace pawl, clamper,paper,duplex, part number change so clamper can grip the paper, new # C2694612 07/24/08

Registration sensor (late): Replace sponge roller tray #1/ part# B209 2665 07/24/08
Replace controller, see TSB #006 for correct part numbers 07/24/08

SP8791 displays the percent of space available on the document server for storing documents. 07/24/08
Network Protocol - TCP/IP (IPv4, IPv6), IPX/SPX, AppleTalk 07/24/08
E-7100 , TCP/IP (IPv4,IPv6), SMB, AppleTalk 07/24/08
Suspend to RAM error - Check all connections on controller pcb, to include both batteries, memory , 07/24/08
NVram
E7100 to change default scan settings - Set on operation panel in fiery scan tab as preset. 07/24/08
Can not scan to e-mail - Must input administrators e-mail address 07/24/08
F Gate error K - replace HDD 07/24/08
F Gate error K - LD unit defective 07/24/08
F Gate error K - replace LDB 07/24/08
F Gate error K - Inspect controller pcb connections 07/24/08
F Gate error K - Replace IPU 07/24/08
F Gate error K - Replace LD Unit 07/24/08
F Gate error K - Replace HDD 07/24/08
F Gate error Y - Replace HDD 07/24/08
F Gate error Y - Replace LD Unit 07/24/08
F Gate error Y - Replace IPU pcb 07/24/08
F Gate error Y - Replace IPU pcb 07/24/08
F Gate error Y - Replace HDD 07/24/08
F Gate error Y - Replace LD Unit 07/24/08
F Gate error M - Replace LD Unit 07/24/08
F Gate error M - Replace IPU pcb 07/24/08
F Gate error M - Replace HDD 07/24/08
Solution Text Updated
F Gate error M - Replace HDD 07/24/08
F Gate error M - Replace IPU pcb 07/24/08
F Gate error M - Replace LD Unit 07/24/08
F Gate error C - Replace LD Unit 07/24/08
F Gate error C - Replace IPU pcb 07/24/08
F Gate error C - Replace HDD 07/24/08
F Gate error C - replace HDD 07/24/08
F Gate error C - replace IPU pcb 07/24/08
F Gate error C - replace LD unit 07/24/08
Controller startup error - Controller board defective 07/24/08
SP8791 displays the percent of space available on the document server for storing documents. 07/24/08
Unable to receive dialtone with digital line - Set fax sp 2103- to 13 07/24/08
To Login as administrator - Press user tools - Login Button 07/24/08
Controller startup error - Replace motherboard 07/24/08
Controller startup error - Replace hard drive 07/24/08
Controller startup error - Replace Network card 07/24/08
Controller startup error - Replace memory dimms 07/24/08
Controller startup error - Check pinched harness on CN260 paper feed controll board 07/24/08
Controller startup error - Check pinched harness on CN374 IPU board 07/24/08
Controller startup error - Replace IPU board 07/24/08
Controller startup error - Replace CNB board 07/24/08
Controller startup error - Check CN347 on IPU board for any damage 07/24/08
Controller startup error - check damage connection between bcu cn251 and IOB cn227 07/24/08
Engine start up error - Replace BCU 07/24/08
SP8791 displays the percent of space available on the document server for storing documents. 07/24/08
Hexagonal Mirror Motor Startup Error: Replace Hexagonal mirror motor 07/24/08

Communication error between BICU and SBU: Replace power supply 07/25/08
Self-diagnostic error: Replace FCU with part number B1685182, TSB# B620-003R 07/25/08
Self-diagnostics error NVRAM: Wrong NVRAM installed B129 only use 14075856, B130 use 14075856 07/25/08

SBU white/black level correction error:defective exposure lamp 07/25/08


SBU white/black level correction error: unclean white plate 07/25/08
SBU white/black level correction error: defective bicu 07/25/08
SBU white/black level correction error: defective sbu 07/25/08
Solution Text Updated
Communication error between BICU and SBU: loose connection of the flat cable between the bicu and 07/25/08
the sbu
Communication error between BICU and SBU: defective flat cable between the bicu and sbu 07/25/08
Communication error between BICU and SBU: defective BICU 07/25/08
Communication error between BICU and SBU: defective SBU 07/25/08
Image transfer error: Defective BICU 07/25/08
Image transfer error: Defective controller board 07/25/08
Memory address error: Inconsistency between the BICU firmware and the controller firmware 07/25/08
Memory address error: Defective BICU 07/25/08
Memory address error: Defective controller 07/25/08
No laser writing singal (F-gate) error: Defective BICU Board 07/25/08
No laser writing singal (F-gate) error: Loose connection on the fax controller or the printer controller 07/25/08

No laser writing singal (F-gate) error: Defective fax controller or printer controller 07/25/08
Fusing lamp overheat error: Defective thermistor 07/25/08
Fusing lamp overheat error: Incorrect installation of the thermistor 07/25/08
Fusing lamp overheat error: Defective power supply 07/25/08
Exhaust fan motor error: Loose conection or the exhaust fan motor 07/25/08
Exhaust fan motor error: Exhaust fan overload 07/25/08
CSS communication error: Communication error in the public line 07/25/08
Account error 1: Defective accounting device 07/25/08
Account error 1: Loose connection of accounting device 07/25/08
Account error 2: Loose connection of accounting device 07/25/08
Account error 2: Defective accounting device 07/25/08
Accounting RAM error: Defective accounting device 07/25/08
Accounting battery error: Defective accounting decive 07/25/08
Engine start error: Defective BICU 07/25/08
Engine start error: Defective controller 07/25/08
Engine start error: Loose connection of the BICU or controller 07/25/08
ADF gate error 1: Defective ADF board 07/25/08
ADF gate error 1: Defective input/output board 07/25/08
ADF gate error 1: Loose connection of the ADF 07/25/08
ADF gate abnormal 2: Defective ADF connector 07/25/08
ADF gate abnormal 2: Defective SBU board 07/25/08
ADF gate abnormal 3: Defective SBU board 07/25/08
Solution Text Updated
ADF gate abnormal 3: Defective ADF connector 07/25/08
Video transfer error 1: Defective controller 07/25/08
Video transfer error 2: Defective controller 07/25/08
Watchdog error: Defective contoller 07/25/08
Watchdog error: Defective firmware 07/25/08
Watchdog error: Defective optional unit 07/25/08
Kernal error: Defective contoller 07/25/08
Kernal error: Defective Firmware 07/25/08
Self-diagnostic error: Defective controller 07/25/08
Self-diagnostic error: Defective firmware 07/25/08
Self-diagnostic error: loose MBU jumper on the FCU 07/25/08
Self-diagnostics error ASIC: Defective controller 07/25/08
Self-diagnostics error Network interface: Defective network interface board 07/25/08
Self-diagnostics error Network interface: Defective controller 07/25/08
Self-diagnostics error NVRAM: Defective NVRAM on controller 07/25/08
Self-diagnostics error NVRAM: Defective controller board 07/25/08
Self-diagnostics error RTC/Optional NVRAM: Defective controller 07/25/08
Self-diagnostics error RAM: Defective firmware 07/25/08
Self-diagnostics error RAM: Defective controller 07/25/08
Self-diagnostics error ROM: Defective controller 07/25/08
Self-diagnostics error ROM: Defective firmware 07/25/08
Self-diagnostics error Optional RAM: Defective optional RAM 07/25/08
Self-diagnostics error Optional RAM: Defective controller 07/25/08
Self-diagnostics error Clock Generator: Defective controller 07/25/08
Network I/F error: Defective NIB 07/25/08
Network I/F error: Defective controller 07/25/08
IEEE 1394 I/F error: Defective IEEE 1394 board 07/25/08
IEEE 1394 I/F error: Defective controller 07/25/08
IEEE 802.11b/Bluetooth card error (startup): Loose conection of IEEE 802.11/Bluetooth card 07/25/08
IEEE 802.11b/Bluetooth card error (startup): Defective wireless LAN/Bluetooth card 07/25/08
IEEE 802.11b/Bluetooth card error (startup): Defective controller 07/25/08
IEEE 802.11b/Bluetooth card error (during operation): Defective controller 07/25/08
IEEE 802.11b/Bluetooth card error (during operation): Defective wireless LAN/Bluetooth card 07/25/08
IEEE 802.11b/Bluetooth card error: Defective wireless LAN/Bluetooth card 07/25/08
Solution Text Updated
IEEE 802.11b/Bluetooth card error: Defective controller 07/25/08
IEEE 802.11b/Bluetooth interface board error: Defective controller 07/25/08
IEEE 802.11b/Bluetooth interface board error: Defective wireless LAN/Bluetooth interface board 07/25/08
Lines on sides of page - use SP4 012 Blank Margin Adjustment, Lead,trail, left and right 07/25/08
Stapler jam - clean stapler unit sensor with canned air 07/25/08
Repair paper roll drawer connector 07/25/08
Noise from paper exit section - see TSB #12 (new motor and spring) 07/25/08

Volume control: UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use 07/25/08
left/right arrow keys, ok
G3 ECM ? coding/ decoding error: Defective FCU 07/25/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 07/25/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 07/25/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 07/25/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 07/25/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 07/25/08
No Mail address for the machine: add mail address for the admin of machine in user tools 07/25/08
Mail address not registered on the server: contact admin of server to add address 07/25/08
ALL FILES GO INTO MEMORY: SP 6-105-001 then SP5-102 07/25/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/25/08

Set time and date: FAQ answer ID 70205 07/25/08


FAX OPTION NOT RECOGNIZED: Reseat MBU 07/25/08
FAX OPTION NOT RECOGNIZED: Reseat FCU 07/25/08
FAX OPTION NOT RECOGNIZED: Defective MBU 07/25/08
FAX OPTION NOT RECOGNIZED: Defective FCU 07/25/08
PROBLEM DIALING LONG DISTANCE CALLS: Add pauses between area code and number 07/25/08
PROBLEM DIALING LONG DISTANCE CALLS: Try a different carrier/ check with customer first 07/25/08
PROBLEM DIALING LONG DISTANCE CALLS: Do off hook and listen if you get an operator 07/25/08
PROBLEM DIALING LONG DISTANCE CALLS: Contact telcom person 07/25/08
scan to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/25/08
STMP over SSL/TLS
scan to email: try using outlook express or argo soft to see what the problem is 07/25/08
no scan to email - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/25/08
Solution Text Updated
Cannot scan to e-mail: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/25/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment.
Cannot scan to email For G-mail there is an easy work around, simply change your Outgoing SMTP 07/25/08
server from 'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 07/25/08
programmed address information
No scan to e-mail: p/s sd card in lock position - unlock 07/25/08
No scan to email: p/s card move to the lower slot 07/25/08
cannot print on network error 103 check gateway address settings 07/25/08
CANNOT PRINT ACROSS NETWORK: telnet into the mfp, do show command & check if any ports are down 07/25/08

cannot ping printer across the network: - set network speed to 10mbps 07/25/08
cannot print on network - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/25/08
can not add i/o device - scan router lite not supported - Pro v2.x need patch from website, enterprise v1.x 07/25/08
needs patch from website
USER TOOLS: explained how to use user tools and change settings 07/25/08
User tools: Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter 07/25/08
Settings
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE: Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 07/25/08
14"
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE.: Letter RX prints on 2 pages (only letter tray 07/25/08
installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 Bits 0-4 to 1
LEGAL OR LARGER FAXES PRINT ON TWO 8.5X11 PAGES: Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 07/25/08
1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1
FIRMWARE LOADING ISSUES: E32 or E44 refer to pub 81 07/25/08
FIRMWARE LOADING ISSUES: sd card in lock position - to lock lever should be to the contact side 07/25/08
FIRMWARE LOADING ISSUES: romdata folder, prefix on the firmware refer to section 5.1.11 firmware 07/25/08
update procedure
keycounter: 4 pin counter cn126 change sp 5-113 to 11 extra cable p/n B1215261 07/25/08
keycounter: 20 pin keycounter cn140 need EDP 413012 optional counter type A refer to installation 07/25/08
instuction change to external key management
NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/25/08
NO TX/RX: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/25/08
scan to NCP does not work: load system fw 1.31 or later and scanner 1.24 or later as a set 07/25/08
scan to NCP does not work when the mfp is on a different subnet than the server: use fw below 1.24 for 07/25/08
scanner & lower than 1.31 for system as a set
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 07/25/08
Solution Text Updated
scan to SMB not working: turn on netbios over tcp/ip on the pc. 07/25/08
scan to smb fails: user did not rights to the folder 07/25/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 07/25/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 07/25/08
programmed address information
Cannot scan to folder: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/25/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment. Change it at the switch or use argo soft, third option is change the register of the pc ,
refer to RCL knowledgebase 18671

- Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/25/08
no scan to folder - move SD card to lower slot 07/25/08
no scan to folder: sd card is locked 07/25/08
no scan to folder: firewall is blocking ports 07/25/08
scan to folder: How do I set one default password and user for scan to folder, Web image monitor, 07/25/08
configuration, file transfer.
scan to folder: Group address maximum 100 destinations (50 client folders) 07/25/08
LD error K - Replace defective LD unit 07/25/08
LD error K - Replace or repair LDB to LD unit harness 07/25/08
LD error Y - Replace defective LD unit 07/25/08
LD error Y - Replace or repair harness from LDB to LD unit 07/25/08
LD error M - Replace or repair harness from LDB to LD unit 07/25/08
LD error M - Replace LD unit 07/25/08
LD error C - Replace or repair harness from LDB to LD unit 07/25/08
LD error C - Replace LD unit 07/25/08
scan to NCP does not work when the mfp is on a different subnet than the server: custom firmware on 07/25/08
tsc website loan system fw vNCP1 and scanner fw vNCP1 as a set
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 07/25/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 07/25/08
scan to smb fails: user did not rights to the folder 07/25/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 07/25/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 07/25/08
programmed address information
Cannot scan to folder: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/25/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment. Change it at the switch or use argo soft, third option is change the register of the pc ,
refer to RCL knowledgebase 18671
Solution Text Updated
no scan to folder: firewall is blocking ports 07/25/08
NO TX/RX: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/25/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/25/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 07/25/08
Fax not rx within 6 secs: try another fax machine 07/25/08
EOL signal from other end not rx within 5 sec.: check for line noise 07/25/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 07/25/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 07/25/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 07/25/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 07/25/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 07/25/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
no comm from one location: change to MH SP1-104-001 bit 0 & 1 to 0 07/25/08

Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 07/25/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/25/08

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 07/25/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/25/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/25/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/25/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/25/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 07/25/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 07/25/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/25/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 07/25/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 07/25/08
them
Solution Text Updated
DIC/NSF not detected within 40 sec.: Defective FCU 07/25/08
DIC/NSF not detected within 40 sec.: Defective NCU 07/25/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/25/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/25/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/25/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 07/25/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/25/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/25/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/25/08

No post message response from other end after page was sent: Line noise problem contact telcom 07/25/08
person
No post message response from other end after page was sent: Defective FCU 07/25/08
No post message response from other end after page was sent: Defective MBU 07/25/08
No post message response from other end after page was sent: Other end disconnected the call 07/25/08
No post message response from other end after page was sent: Other end run out of paper 07/25/08
No post message response from other end after page was sent: Other end may be defective, try calling 07/25/08
another machine
DCR timer expired: Defective FCU 07/25/08
Machine resets itself for a fatal FCU system error: Defective FCU 07/25/08
Machine resets itself for a fatal FCU system error: Reload firmware 07/25/08
VOLUME ADJUSTMENT: UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, 07/25/08
use left/right arrow keys, ok
G3 ECM ? coding/ decoding error: Defective FCU 07/25/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 07/25/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 07/25/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 07/25/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 07/25/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 07/25/08
No Mail address for the machine: add mail address for the admin of machine in user tools 07/25/08
Mail address not registered on the server: contact admin of server to add address 07/25/08
6-06 G3 ECM coding/decoding error: Defective FCU 07/25/08
Solution Text Updated
6-06 G3 ECM coding/decoding error: Other terminal defective, try another location 07/25/08
6-06 G3 ECM coding/decoding error: Turn off ECM ? SP1-104-002 bit 0 to0 07/25/08
ALL FILES GO INTO MEMORY: SP 6-105-001 then SP5-102 07/25/08
Fusing oil end: Defective oil end sensor, Reset: SP 5-810 07/28/08
Broken/Shifted Image: Test patterns from IPU/SBU/VCU. Inspect/Reseat mirrors 07/28/08
TX Fails RX OK: Confirm fax line is dedicated (not shared) 07/28/08
TX Fails RX OK: Disable Dialtone Detection Usr Sw 22 bit 0 to 0 07/28/08
Address book errors: Cannot save LDAP attributes to local address book. Temp System fw v103LR0322 07/28/08
released for "color" scanneron e-souce RFG034468 remote & RFG034469 sd card
Overtoning: toner filming on dev roller Please refer to bulletin 007 07/28/08

DF Jam Code J005 - interval sensor: Change SP 6-006-5 to a value of 0. Values of -1.0 to -3.0 can cause 07/28/08
jamming (J005).
DEVELOPER AGITATION CODES: Fails developer initalization (SP 2801) Update Engine fw v1.03.05 or 07/28/08
higher
Skewing and jamming in finisher: Check placement of plastic guides that snap on the exit area of copier 07/28/08
(these come with bridge unit). If not properly attached to exit section of copier, paper will hit guide and
skew in bridge unit. Paper will frequently jam in finisher stapler area.
Scanner HPS does not turn OFF: SC 120 only when using RADF: Replace scanner motor 07/28/08

Duplex gate is noisy: Install modified duplex gate tension spring - D0094522 07/28/08

Overtoning - toner filming on dev roller: Check drum ground 07/28/08

Overtoning - toner filming on dev roller: Set SP 2201-1=660 and 2201-2=500 refer to tsb 007 07/28/08

User Code question: wants to have some functions to use log in and other not use log-in: Access Control 07/28/08
(SP 5-401) does not work Access Control is moved to SP 5-420
Can not save LDAP search result in address book: Update System = v1.04 or greater 07/28/08

Dark bands on lead and trail edges. Copy washed out: Defective TX belt installed (Katun). 07/28/08

Cleaning blade tension spring breaking: Install modified spring AA062348 07/28/08

Scanner Accessability Option not working: Only supported with CS scanner models 07/28/08

network errors: DNS server not aquiring host name: Temp firmware available to disable Option 12 07/28/08
remote rfg034223 and sd card rfg034222
Solution Text Updated
PRINTS PAGES OVER AND OVER FROM RECEIVE FILE: use temp fax fw rfg033329 for remote & rfg033330 07/28/08
for sdcard
Prints junk: The PCL5 line pitch might be printed larger than the original: Update Option PCL fw 1.01 or 07/28/08
greater
prints junk: The printable area of a PCL5 page might extend beyond the border on the right side: Update 07/28/08
Option PCL fw 1.01 or greater
firmware loading issues: E 36 When loading system fw: Wrong system firmware (different versions for b 07/28/08
and cs models).
Scanner HPS does not turn off: SC 120 only when using RADF: Check belt tension on scanner motor drive 07/28/08

Logged into User Tools as admin, but System Settings is `greyed` out: Reboot copier 07/28/08

Color Scans are rotated 90 degrees CCW: This is normal. Workaround is feed orig landscape 07/28/08

HDD (COPIER) NOT RECOGNIZED: After replacing controller, HDD encryption does not work.: You must 07/28/08
copy encryption key to memory chip on controller. Customer should have printed Encrypt Key when HDD
Encryption unit was installed.
CONTROLLER CONFIG/INSTALL: After installing Copy Data Security Unit, we have extra ribbon cable and 07/28/08
wire cable: These are not needed for this model.
Supported Finishers: SR 790, SR 3020, and SR 3030. 07/28/08

Address book errors: Cannot save LDAP attributes to local address book. Temp System fw v109LR0322 for 07/28/08
"color" scanreleased on e-souce RFG034470 remote & RFG034471 sd card
network errors: DNS server not aquiring host name: Temp firmware available to disable Option 12 07/28/08
remote rfg034419 and sd card rfg034417
PRINTS PAGES OVER AND OVER FROM RECEIVE FILE: use temp fax fw rfg033515 for remote & rfg033514 07/28/08
for sdcard
Charge or transfer bias error: Replace PCU 07/28/08

Charge or transfer bias error: Replace transfer belt unit 07/28/08

Charge or transfer bias error: Replace bias terminal unit 07/28/08

Charge or transfer bias error: Replace the high voltage board 07/28/08

Charge or transfer bias error: Connect the cable correctly 07/28/08

PCU (bk) motor error: Replace black PCU drive motor 07/28/08
Solution Text Updated
PCU (bk) motor error: Replace black PCU 07/28/08

PCU (bk) motor error: Replace transfer belt unit 07/28/08

PCU (bk) motor error: Replace engine control board 07/28/08

PCU (bk) motor error: Replace main drive unit assembly 07/28/08

Scan/Print setup: Access WIM, Print/Scan settings, Add Printer, Input Name, Connection Type & IP (if 07/28/08
necessary)
Process control error: Remove Cyan OPC, slide sensor cleaner 3-4 times or manually clean with alcohol 07/28/08

Short ID not found error with NICFAX, set System Switch 02 bit 2 to 1 07/28/08
Refer to TSSC website Parts Inquiry 07/29/08
Charge roller current leak: Defective charge roller 07/29/08
Charge roller current leak: Defective high voltage power supply 07/29/08
Charge roller current leak: Poor connection of the PCU 07/29/08
E-mails /Attachments Divided: User Tools>Scanner>Send Settings>Divide and Send=Off, Max email 07/29/08
size=Off
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Charge corona cleaner error- plug in charge unit. 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
scan to smb: enter one user and password in file transfer 07/29/08

Replace Toner supply clutch 07/29/08


HDD Access error: Enable HDD by setting User Tools>System settings>Key Op>Optional HDD 07/29/08
HDD Access error: Enable HDD by setting SP 4960-15 to 1 07/29/08
HDD Access error: Install or Replace HDD 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Main exit sensor jam - Adjust paper buckle SP mode 1003 07/29/08
Pressure roller lift motor error - Replace pressure roller position sensor 07/29/08
To disable twain scanner driver scanner sp 1009 select 0 reboot copier. 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Solution Text Updated
Finisher staple entrance jam - Lubricate lower transport roller bushings 07/29/08
SP8791 displays the percent of space available on the document server for storing documents. 07/29/08
User codes wont show - Key counter managment was enabled incorrectly 07/29/08
Touch screen calibration procedure - Push clear, push 1993, then press clear 5 times. 07/29/08
Install 1 - 256 memory on controller pcb and 2 128 on motherboard 07/29/08
Duplex paper weight specifications - 52 - 216 GSM 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Prints an extra page when using GBC - Set User tools / system settings / Optimum for thick paper 07/29/08

Bypass tray cannot be set for duplex 07/29/08


Fuse 101 - Main fuse - replace Main DC PSU 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Can u use the Stamp Text feature to scan onto a scan to folder job - No 07/29/08
Defaulting Scan to email: User Tools>Scanner Features>Destination List Settings>Dest List Priority>E-mail 07/29/08

Defaulting Scan File Type: Select User Tools>Scanner Features>Send Settings>File Type Priority>PDF/ TIFF 07/29/08

Ethernet & Wireless Together: Both can be installed but not used simultaneously. Network Type adjusted 07/29/08
via op panel Only
Addressbook Data Error: Reset Address Book using SP 5-846-50 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 07/29/08
Not Print
scan to smb fails: add the users fqn to the full rights permission on the domain controller 07/29/08

Passwords: Account lockout. How to release: Must release using WIM. Change lockout status from active 07/29/08
to inactive.
Passwords: User Lockout Function: Must use WIM to configure. User accounts must use BASIC AUTH. If 07/29/08
other auth type used, only admin and supervisor accounts are affected.
Punch unit makes grinding noise followed by SC 763 or 764: Punch unit out of time. Remove punch, set 07/29/08
so all punches are up, reinstall.
Punch movement motor error: Punch unit makes grinding noise followed by SC 763 or 764 Punch unit 07/29/08
out of time. Remove punch, set so all punches are up, reinstall.
Punch movement motor error: defective harness to motor 07/29/08

Punch movement motor error: Defective motor 07/29/08


Solution Text Updated
Punch movement motor error: Motor drive obstructed 07/29/08

Paper position slide motor error: Punch unit makes grinding noise followed by SC 763 or 764: Punch unit 07/29/08
out of time. Remove punch, set so all punches are up, reinstall
Paper position slide motor error: defective harness to motor 07/29/08

Paper position slide motor error: Defective motor 07/29/08

Paper position slide motor error: Motor drive obstructed 07/29/08

Part number for controller PCB: D0125711: Controller Board MS - 50CPM D0125721: Controller Board - 07/29/08
MS - 40CPM D0135711: Controller Board - CS - 50CPM D0135721: Controller Board - CS - 40CPM

Part number for BICU board: D0095136: BICU Board - MS - 50CPM D0095137: BICU Board - MS - 40CPM 07/29/08
D0115126: BICU Board - CS - 50CPM D0115127: BICU Board - CS - 40CPM
Scan to email: High Compression pdf is not available: High compression PDF and Background density of 07/29/08
ADS(full color) will be not available for Basic + P/S option model compare to C/S standard model.

Scan to folder: High Compression pdf is not available: High compression PDF and Background density of 07/29/08
ADS(full color) will be not available for Basic + P/S option model compare to C/S standard model.

lan fax friver M8 07/29/08

SR 3020 - SR 3030 Jams at Finisher entrance: SR 3020 and 3030 Finisher firmware must be > 1.211 07/29/08

ScanRouter displays 'check delivery server version': Install compatability update - ScanRouter 07/29/08

SR 3020 or SR 3030 Jams at Finisher Entrance: Vertical transport guide assembly refer tsb 002 07/29/08

envelope printing not supported 07/29/08

Gear 31Z on the tranfer belt unit falls off: Be carefull not to hold this gear when servicing the transfer belt 07/29/08
unit - It falls off easily.
Paper tray selection for fax: user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 07/29/08

paper size questions: NCR Paper? Not reccomended (Tech Mail RC080065-01) 07/29/08

SC 763 or SC 764 - after installing punch unit: Punch unit out of time. Remove punch, set so all punches 07/29/08
are up, reinstall.
Solution Text Updated
SC 763 or SC 764 - after installing punch unit: Punch unit out of time. Remove punch, set so all punches 07/29/08
are up, reinstall.
Bell type noise while making copies: All make this noise, some are louder than others. stepper motor & 07/29/08
tension springs (2) tsb 004
lan fax M10 driver 07/29/08

Controller startup error - Replace print scan sd card 07/29/08


Controller startup error - reseat MBU board 07/29/08
Controller startup error - Replace controller pcb 07/29/08
Controller startup error - Replace mother board 07/29/08
Controller startup error - Replace VBCU board 07/29/08
Controller startup error - Replace network card 07/29/08
Controller startup error - Replace memory dimm 07/29/08
Controller startup error - Replace IPU board 07/29/08
Controller startup error - Replace operation panal 07/29/08
Engine startup error - VBCU defective 07/29/08
Engine startup error - sudden communication reset between controller and VBCU 07/29/08
Engine startup error - VBCU installation incorrect 07/29/08
lan fax M8 driver 07/29/08

Scanner Mode - resets scan settings immediately: this is default for a Security Feature. Disable with SP 07/29/08
1012 set to 0 and the machine will use the scanner time out settings in UT, system, timer
paper size questions: NCR Paper? Not reccomended (Tech Mail RC080065-01) 07/29/08

Scanner Mode - resets scan settings immediately: this is default for a Security Feature. Disable with SP 07/29/08
1012 set to 0 and the machine will use the scanner time out settings in UT, system, timer
Color scanning is not supported 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Cannot view scan settings through WIM - reset SCS 5801 - 011 07/29/08
Punch holes skewed - Update engine firmware 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Ring Binder firmware - you will need to update both B1 and B2 - there are two pcbs 07/29/08
Belt tension unit cam error: Replace transfer belt unit 07/29/08

Belt tension unit cam error: Replace engine control board 07/29/08
Solution Text Updated
Belt tension unit cam error: Replace transfer belt tension unit 07/29/08

Belt tension unit cam error: Update firmware 07/29/08

Solenoid error: Replace engine controller board 07/29/08

Solenoid error: Replace defective solenoid 07/29/08

Fusing fan motor error: Replace the engine control 07/29/08

Fusing fan motor error: Replace the fusing unit fan 07/29/08

PSU cooling fan error: Replace the engine control board 07/29/08

PSU cooling fan error: Replace the cooling fan 07/29/08

Fusing unit sub-cooling fan (left)error: Replace the engine control board 07/29/08

Fusing unit sub-cooling fan (left)error: Replace sub-cooling fan 07/29/08

Heating belt overheat: Replace the control board 07/29/08

Heating belt overheat: replace the IH power supply board 07/29/08

Heating belt overheat: Replace the fusing unit 07/29/08

Heating belt overheat: Connect the cable between CN15 and the termistor correctly 07/29/08

Heating belt low temperature error 1: Replace the ih unit or ih power supply board 07/29/08

Heating belt low temperature error 1: Connect the cable between the fusing unit and the thermistor 07/29/08
correctly
Heating belt low temperature error 1: Replace the thermistor 07/29/08

Heating belt low temperature error 1: Connect the cable between fusing unit and thermistor correctly. 07/29/08

Heating belt low temperature error 1: Replace the engine control board 07/29/08

Fusing belt rotation error: Replace the fusing unit 07/29/08


Solution Text Updated
Fusing belt rotation error: Connect the cable between the engine control board (cn 15) and fusing unit 07/29/08
correctly
Fusing belt rotation error: Connect the fusing unit connector correctly 07/29/08

Fusing belt rotation error: Replace the engine control board 07/29/08

Fusing unit low voltage error: Replace the IH power supply board 07/29/08

Fusing unit low voltage error: Replace the IH unit 07/29/08

Option paper unit communication error: Connect the cable to the paper tray correctly 07/29/08

EEPROM error: Replace the EEPROM 07/29/08

EEPROM error: Replace the engine control board 07/29/08

Fuser Counter Reset (User): Menu>Maintenance>Maintenance Reset 07/29/08

Fuser Counter Reset (Service): SP 7-804 Maintenance Reset 07/29/08

ADF reset procedure: User Tools>Fax>Key Op Tools>2222>ADF Counter Reset 07/29/08


Maintenance Call Symbol: Reset by setting SP 7-909 set to 1, hold Text/Photo key and press enter. 4 beeps 07/30/08
=OK
Charge roller current leak: Cleaning blade screws may be loose or have fallen out, Refer to TSB 037 07/30/08

Fusing unit motor: Replace transfer clutch 07/30/08


Fusing unit motor: Defective IOB 07/30/08
Fusing unit motor: Replace PCU (transport cleaning unit stuck) 07/30/08
Doc server button unresponsive - do SP5 801-3 and 4 07/30/08

Image shifted and distorted - broken toner shield glass 07/30/08

Polygon motor error 2: Defective polygon mirror motor 07/30/08


Polygon motor error 2: Defective BICU board 07/30/08
Polygon motor error 2: Damaged wire harness / poor connections 07/30/08
beta firmware 07/30/08
Color Registration Error: Defective color registration sensor board 07/30/08
Solution Text Updated
PM Counter Reset: Enter Service Mode Level 2, go to SP 7-804 07/30/08

SC195- Correct serial # displayed: Reinstall serial number (Factory Mode Only). 07/30/08
Special/Distinctive Ring recognition: Not supported on this model 07/30/08
Default TX line: Set System Switch 18 Bits 0 & 1 07/30/08
Scan to email fails: Review the Lan Log Dump, Service Mode> Fax> #18 LAN> Log Dump 07/30/08
Service Mode Access : Menu,>#>1934>display shows Tech 07/30/08
Memory Reset : Tech Mode>Data Setup>Clear All Memory>Choose Country 07/30/08
Bypass stream feeding - replace bypass feed clutch 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08

TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Heating roller thermistor 1 error 3 - Reset sc code with SP5-810 07/31/08
Dimm memory 256 bullentin 66r part number G3325721 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Reseat operation panel connector 07/31/08
Fusing overheat error 1: Defective Power Supply (reset code) 07/31/08
Fusing overheat error 1: Defective SBCU board (reset code) 07/31/08
Fusing overheat error 1: Defective thermistor (reset code) 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Light copies during long run- Check developer drive coupling was lubricated 07/31/08
Reformat HDD - (it may take two times to pass formatting) 07/31/08
Copy quality not keeping up - going light - Set 2506 to 15 and 2968 - 2 07/31/08
Developer bias output abnormal error - Tighten loose flywheel screws 07/31/08
Displays reset tray - Replace Lift pulley damper 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Solution Text Updated
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
UT: How can we program in a personalized subject line into the copier so I save it for further use: 07/31/08

TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
distorted image scanning but not internals: mirror out of place check all mirrors 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
other 07/31/08

User tools: Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter 07/31/08
Settings
UT: How can we program in a personalized subject line into the copier so I save it for further use: 07/31/08

TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Service Programs display Japanese: Set MCU Dip switch bit 1 on and others off 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
Preset Stamps Grayed Out: Update Language Firmware 1.07 or greater 07/31/08

Please Wait is displayed: Re seat IC 29 on BICU. This chip is socketed. If replacing BICU, this chip must be 07/31/08
replaced with chip from original BICU.
Scan to folder: check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP 07/31/08
which is referred to as NetBT. NetBT uses the following TCP and UDP ports: UDP port 137 (name services)
UDP port 138 (datagram services) TCP port 139 (session services) NetBIOS over TCP/IP is specified by RFC
1001 and RFC 1002.

TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08

Passwords: forgot admin and supervisor passwords: need to replace NVRAM 07/31/08

How do I set one default password and user for scan to folder, Web image monitor, configuration, file 07/31/08
transfer. Be sure to user has access rights to folder and password never expires.
Solution Text Updated
Scan to folder: check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP 07/31/08
which is referred to as NetBT. NetBT uses the following TCP and UDP ports: UDP port 137 (name services)
UDP port 138 (datagram services) TCP port 139 (session services) NetBIOS over TCP/IP is specified by RFC
1001 and RFC 1002.

user tools: How can we program in a personalized subject line into the copier so I save it for further use: 07/31/08

Application function selection error: Turn off SSDP in wim as admin configuration ssdp inactive or telnet 07/31/08
in and set down
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
Image shift or banding - use D0149800 conductive grease on development unit bias shafts 07/31/08
first page rx over & over: use temp FCU fw 02.00.00 rfg034569 07/31/08

FAX OPTION NOT RECOGNIZED: Reseat MBU 07/31/08


FAX OPTION NOT RECOGNIZED: Reseat FCU 07/31/08
FAX OPTION NOT RECOGNIZED: Defective MBU 07/31/08
FAX OPTION NOT RECOGNIZED: Defective FCU 07/31/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/31/08

PROBLEM DIALING LONG DISTANCE CALLS: Add pauses between area code and number 07/31/08
PROBLEM DIALING LONG DISTANCE CALLS: Try a different carrier/ check with customer first 07/31/08
PROBLEM DIALING LONG DISTANCE CALLS: Do off hook and listen if you get an operator 07/31/08
PROBLEM DIALING LONG DISTANCE CALLS: Contact telcom person 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
pc based faxes print over and over: temp FCU fw 02.00.00 rfg034569 07/31/08

NUMBER OF RINGS UNTIL CALL IS DETECTED: Change Fax NCU Parameter 06 (SP 2-103-007) 07/31/08
Passwords: default is User Name = admin, Password = (blank) 07/31/08
Passwords: customer forgot admin password: log into WIM or op panel as supervisor and change admin 07/31/08
password
scan to email: try using outlook express or argo soft to see what the problem is 07/31/08
scan to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/31/08
STMP over SSL/TLS
no scan to email - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/31/08
Solution Text Updated
Cannot scan to e-mail: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/31/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment.
Cannot scan to email For G-mail there is an easy work around, simply change your Outgoing SMTP 07/31/08
server from 'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Scan to email: High Compression pdf is not available: High compression PDF and Background density of 07/31/08
ADS(full color) will be not available for Basic + P/S option model compare to C/S standard model.

cannot print on network error 103 check gateway address settings 07/31/08
CANNOT PRINT ACROSS NETWORK: telnet into the mfp, do show command & check if any ports are down 07/31/08

cannot print on network - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/31/08
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE: Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 07/31/08
14"
LEGAL OR LARGER FAXES PRINT ON TWO 8.5X11 PAGES: Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 07/31/08
1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1
NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/31/08
Scan to folder: check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP 07/31/08
which is referred to as NetBT. NetBT uses the following TCP and UDP ports: UDP port 137 (name services)
UDP port 138 (datagram services) TCP port 139 (session services) NetBIOS over TCP/IP is specified by RFC
1001 and RFC 1002.

Paper tray selection for fax: user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 07/31/08

Passwords: forgot admin and supervisor passwords: need to replace NVRAM 07/31/08
Passwords: Account lockout. How to release: Must release using WIM. Change lockout status from active 07/31/08
to inactive.
Passwords: User Lockout Function: Must use WIM to configure. User accounts must use BASIC AUTH. If 07/31/08
other auth type used, only admin and supervisor accounts are affected.
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08

TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
Application function selection error: Turn off SSDP in wim as admin configuration ssdp inactive or telnet 07/31/08
in and set down
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/31/08

fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 07/31/08


Solution Text Updated
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 07/31/08

Fax not rx within 6 secs: try another fax machine 07/31/08

Passwords: default is User Name = admin, Password = (blank) 07/31/08

Passwords: customer forgot admin password: log into WIM or op panel as supervisor and change admin 07/31/08
password
Passwords: forgot admin and supervisor passwords: need to replace NVRAM 07/31/08

Passwords: User Lockout Function: Must use WIM to configure. User accounts must use BASIC AUTH. If 07/31/08
other auth type used, only admin and supervisor accounts are affected.
Passwords: Account lockout. How to release: Must release using WIM. Change lockout status from active 07/31/08
to inactive.
scan to email: try using outlook express or argo soft to see what the problem is 07/31/08

scan to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/31/08
STMP over SSL/TLS
no scan to email - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/31/08

Cannot scan to e-mail: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/31/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment.
Cannot scan to email For G-mail there is an easy work around, simply change your Outgoing SMTP 07/31/08
server from 'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 07/31/08
programmed address information
No scan to e-mail: p/s sd card in lock position ? unlock 07/31/08

Scan to email: High Compression pdf is not available: High compression PDF and Background density of 07/31/08
ADS(full color) will be not available for Basic + P/S option model compare to C/S standard model.

cannot print on network error 103 check gateway address settings 07/31/08

CANNOT PRINT ACROSS NETWORK: telnet into the mfp, do show command & check if any ports are down 07/31/08

cannot print on network - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/31/08

SCAN ROUTER CONFIG/INSTALL: can not add i/o device - scan router lite not supported - Pro v2.x need 07/31/08
patch from website, enterprise v1.x needs patch from website
Solution Text Updated
USER TOOLS: explained how to use user tools and change settings 07/31/08

User tools: Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter 07/31/08
Settings
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 07/31/08
Bits 0-4 to 1
Cannot Scan to NCP If the model is going to a different subnet as the server: System fw v1.04ncp1 & 07/31/08
Scanner fw v1.04ncp1 as a set. The fw is on the tsc website
NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/31/08

NO TX/RX: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/31/08

Stamp text (Bates) - Set sp5227-200 to 1 to activate. 07/31/08


TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
Toner Bottle Unit Error - Toner supply pump motor harness, connector loose, broken, defective 07/31/08
Toner Bottle Unit Error - Toner supply pump motor defective 07/31/08
Toner Bottle Unit Error - Blockage in the toner supply tube 07/31/08
Toner Bottle Unit Error - Toner supply tube disconnected 07/31/08
Toner Bottle Unit Error - Blockage in the toner supply cylinder 07/31/08
Toner Bottle Unit Error - Toner-end sensor in the toner supply cylinder defective 07/31/08
Toner Bottle Unit Error - Agitator in the toner supply cylinder defective 07/31/08
Toner Bottle Unit Error - Toner supply cylinder agitator motor defective 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Color Registration Error: Check SP 5-994 07/31/08

User Name & Password for NIC Fax: Blank and Blank press OK 07/31/08
G3 Option TX/RX Default: Com Sw 16 Bit 5, 0=Tx/Rx, 1=Rx Only 07/31/08
Changing RX from Ans/Fax to Fax: Push and hold Receive Mode Button 07/31/08
Adjusting number of redial attempts : Menu>Fax Setup Redials 07/31/08

Adjusting time between redial attempts : Menu>Fax Setup>Redial Term 07/31/08

Enable/Disable ECM : Menu>Fax Setup>ECM Mode 07/31/08


Adjusting speaker volume: Press Menu>Sound/Volume>Speaker 07/31/08
Adjusting ringer volume: Press Menu>Sound/Volume>Ringer 07/31/08
Solution Text Updated
Disabling keypad beeping: Press Menu>Sound/Volume>Key Sound 07/31/08
Programming header info: Press Menu> Machine Setup> Machine ID 07/31/08
Programming Pulse/Tone setting: Press Menu> Machine Setup>Dial Mode 07/31/08

Tray 2 no feed jam - Replace feed shaft one way bearing 08/01/08
Duplex entrance sensor- replace duplex entrance sensor 08/01/08
Stamp features grayed out - insure 32M or 64M is seated correctly on controller PCB ( memory needed 08/01/08
for preset stmp)
Stamp features grayed out - re-load stamp data from TSC web site 08/01/08
Stamp features grayed out - looses data after hard drive replacement or formatting 08/01/08
Zero cross error - replace IOB PCB 08/01/08
Zero cross error - replace power supply unit 08/01/08
Zero cross error - check harness and connections between IOB and Power supply 08/01/08
Zero cross error - A level code, enter SP modes and turn pwr OFF/ON to reset 08/01/08
SR860 - Upper shift tray upper limit switch defective - driving tray holder down 08/01/08
First registration sensor jam - Inspect or replace set sensor harness 08/01/08
Waste toner full message doesnt clear check push switchs and coil 08/01/08
Duplex transport 2 error - Jam on 11x17 replace duplex gate solenoid 08/01/08
System Software CD V.1.2 (CD only) part number - G353 6782 08/01/08
Kernel mismatch error - replace DC power supply 08/01/08

Kernel mismatch error - replace FCU if testing with FCU removed works. 08/01/08

line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

want ?G4? max compression: scanner SP 1-004 to 3. 08/01/08


Scan Tool Button Missing: Scanner button is not installed with ScanTool 08/01/08
Tray is locked and cannot pull out - Right side of unit jumped the tray stopper plate 08/01/08
To enable DOS option execute sp 5878 reboot copier 08/01/08
Waste toner full message doesnt clear check push switchs and coil 08/01/08
To enable DOS option execute sp 5878 reboot copier 08/01/08
How to back up address book - SP5-846-51 to back up and SP5-846- 52 to restore 08/01/08
Software continuity error: Reload system firmware 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
Solution Text Updated
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

Jams at DF exit sensor under clear blue cover. Replace sensor 08/01/08
Scan fails - PC has to have user name and password 08/01/08
To enable DOS option execute sp 5878 reboot copier 08/01/08
A4 displayed for tray 1 - Set SP5959 -1 to 1 = 8.5 x 11 LEF 08/01/08
Waste toner full message doesnt clear check push switchs and coil 08/01/08
To disable document server sp5967 set to 1 and reboot 08/01/08
To enable DOS option execute sp 5878 reboot copier 08/01/08
usb scanning not supported, network twain only for GW controllers 08/01/08
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
SNMP community name must be the same on pc and mfp 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

want ?G4? max compression: scanner SP 1-004 to 3. 08/01/08


open port 1022 in the firewal for twain scanning 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

Scan+Store Option Missing: This Feature requires a HDD which is not avaialable with this model. 08/01/08

line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

want ?G4? max compression: scanner SP 1-004 to 3. 08/01/08


open port 1022 in the firewal for twain scanning 08/01/08
Controller start up error - replace op panel 08/01/08
Controller start up error - replace controller 08/01/08
Controller start up error - reload firmware 08/01/08
Controller start up error - MBU board on FCU loose 08/01/08
Controller start up error - reseat/replace FCU 08/01/08
usb scanning not supported, network twain only for the GW machine 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
SNMP community name must be the same on pc and mfp 08/01/08
Solution Text Updated
L version can TWAIN Scan from USB 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

Scan+Store Option Missing: This Feature requires a HDD which is not avaialable with this model. 08/01/08

line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

want ?G4? max compression: scanner SP 1-004 to 3. 08/01/08


open port 1022 in the firewal for twain scanning 08/01/08
Application Move issues: VM and TIFF options cannot be moved 08/01/08
Fatal kernel error: Defective controller 08/01/08
Fatal kernel error: Defective expanded memory 08/01/08
Fatal kernel error: Insuffcient memory 08/01/08
Self-diagnostic error CPU: Insuffcient memory 08/01/08
Self-diagnostic error CPU: Defective expanded memory 08/01/08
Self-diagnostic error CPU: Defective controller 08/01/08
Self-diagnostic error ASIC: Defective controller 08/01/08
Self-diagnostic error HDD: Defective controller 08/01/08
Self-diagnostic error HDD: Defective HDD 08/01/08
Self-diagnostic error HDD: Defective HDD harness 08/01/08
Self-diagnostic error HDD: Disconnected HDD harness 08/01/08
Self-diagnostic error NIB: Defective controller 08/01/08
Self-diagnostic error NVRAM: Defective NVRAM 08/01/08
Self-diagnostic error resident RAM: Defective RAM DIMM 08/01/08
Self-diagnostic error resident RAM: Defective Controller 08/01/08
Self-diagnostic error ROM: Defective Controller 08/01/08
Self-diagnostic error ROM: Flash firmware 08/01/08
Self-diagnostic error optional RAM: Defective controller 08/01/08
Self-diagnostic error optional RAM: Defective optional RAM 08/01/08
Self-diagnostic error clock generator: Defective controller 08/01/08
Wireless LAN error 1: Wireless LAN card missing (removed) 08/01/08
Wireless LAN error 2: Wireless LAN card missing (removed) 08/01/08
Wireless LAN error 3: Defective wireless LAN card 08/01/08
Wireless LAN error 4: Defective wireless LAN card 08/01/08
Wireless LAN error 4: Defective wireless LAN interface board 08/01/08
Solution Text Updated
USB interface error: Defective USB card 08/01/08
USB interface error: Defective controller 08/01/08
HDD startup error at power up: Defective HDD 08/01/08
HDD data read failure: Defective HDD 08/01/08
HDD data CRC error: Defective HDD 08/01/08
HDD access error: Defective HDD 08/01/08
SD card confrimation error: Defective SD card 08/01/08
Dirty Background - faulty drum ground-replace drum shaft and holder 08/01/08
Controller start up error - replace controller board 08/01/08
Dirty background - see TSB #012 "Dirty Background / toner Filming on Dev Roller" 08/01/08
Inspect and clean pressure roller encoder plate 08/01/08
Needs updated Type 40 controller with V2,00 firmware 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

usb scanning not supported, network twain only for GW controllers 08/01/08

Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08

SNMP community name must be the same on pc and mfp 08/01/08

resets scan settings immediately: (default)Security Feature Disable with SP 1012 set to 0 and the machine 08/01/08
will use the scanner time out settings in UT
Charge roller bias leak - clean and reseat charge roller bushing 08/01/08

Full color 600dpi scanning is not supported. 08/01/08

line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

want "G4" max compression: scanner SP 1-004 to 3. 08/01/08

Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 08/01/08
Not Print
Solution Text Updated
open port 1022 in the firewal for twain scanning 08/01/08

usb scanning not supported, network twain only for GW controllers 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
SNMP community name must be the same on pc and mfp 08/01/08
L version can TWAIN Scan from USB 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

want ?G4? max compression: scanner SP 1-004 to 3. 08/01/08


open port 1022 in the firewal for twain scanning 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

When printing a booklet with 2 at Center stapling, stapling will be canceled and fed out to the upper tray 08/01/08
- Patch from EFI available soon
usb scanning not supported, network twain only for GW controllers 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address informationother
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
SNMP community name must be the same on pc and mfp 08/01/08
Tray 1 feed error - Tray lift motor harness disconnected, loose or defective 08/01/08
Tray 1 feed error - Paper or other obstacle trapped between tray and motor 08/01/08
Tray 1 feed error - Tray lift sensor disconnected or damaged 08/01/08
Tray 1 feed error - Lower limit sensor disconnected or damaged 08/01/08
Tray 1 feed error - Pick-up solenoid disconnected or blocked by an obstacle 08/01/08
To enable DOS option execute sp 5878 reboot copier 08/01/08
Full color 600dpi scanning is not supported. 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

want "G4" max compression: scanner SP 1-004 to 3. 08/01/08


Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 08/01/08
Not Print
open port 1022 in the firewal for twain scanning 08/01/08
Solution Text Updated
VM SD Card Install: Use Slot # 2 08/01/08

usb scanning not supported, network twain only for GW controllers 08/01/08

Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08

SNMP community name must be the same on pc and mfp 08/01/08

scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/01/08

scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/01/08

scan to smb fails: user did not rights to the folder 08/01/08

scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/01/08

Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Cannot scan to folder: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 08/01/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment. Change it at the switch or use argo soft, third option is change the register of the pc ,
refer to RCL knowledgebase 18671

- Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/01/08

no scan to folder: sd card is locked 08/01/08

no scan to folder: firewall is blocking ports 08/01/08

How do I set one default password and user for scan to folder, Web image monitor, configuration, file 08/01/08
transfer. Be sure to user has access rights to folder and password never expires.

Group address maximum 100 destinations (50 client folders) 08/01/08

Scan to folder: High Compression pdf is not available: High compression PDF and Background density of 08/01/08
ADS(full color) will be not available for Basic + P/S option model compare to C/S standard model.
Solution Text Updated
TCP/IP which is referred to as NetBT. NetBT uses the following TCP and UDP ports: UDP port 137 (name 08/01/08
services) UDP port 138 (datagram services) TCP port 139 (session services) NetBIOS over TCP/IP is
specified by RFC 1001 and RFC 1002.
UT: How can we program in a personalized subject line into the copier so I save it for further use: system 08/01/08
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.

line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

want "G4" max compression: scanner SP 1-004 to 3. 08/01/08

Full color 600dpi scanning is not supported. 08/01/08

Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 08/01/08
Not Print
Fusing temp warmup error: Reset SC Code execute SP5-810 08/01/08

Exposure lamp error (SC 101-1): Defective exposure lamp 08/01/08

Exposure lamp error (SC 101-1): Defective lamp stabilzer 08/01/08

Exposure lamp error (SC 101-1): Defective BCU 08/01/08

Exposure lamp error (SC 101-1): Defective SBU 08/01/08

Exposure lamp error (SC 101-1): Dirty optics/white plate 08/01/08

Exposure lamp error (SC 101-1): Noise on AC line/ install power filter 08/01/08

Use SP5846-50 and 51 to load address book from another machine 08/01/08
Printer option not recognized - Set sp5985-001 and 002 to 1 and reboot 08/01/08
Waste toner full message doesnt clear check push switchs and coil 08/01/08
To enable DOS option execute sp 5878 reboot copier 08/01/08
Passwords: default is User Name = admin, Password = (blank) 08/01/08
Passwords: customer forgot admin password: log into WIM or op panel as supervisor and change admin 08/01/08
password
Passwords: forgot admin and supervisor passwords: need to replace NVRAM 08/01/08
Solution Text Updated
try using outlook express or argo soft to see what the problem is 08/01/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/01/08
SSL/TLS
- if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/01/08
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/01/08
that is receiving the scanned data to be the same or smaller than that of the WAN segment. Refer to
001056 on RCL db
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/01/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
usb scanning not supported, network twain only for GW controllers 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
SNMP community name must be the same on pc and mfp 08/01/08
cannot print on network error 103 check gateway address settings 08/01/08
telnet into the mfp, do show command & check if any ports are down 08/01/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/01/08
Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 08/01/08

E32 or E44 refer to pub 81 08/01/08


sd card in lock position - to lock lever should be to the contact side 08/01/08
Cannot Scan to NCP If the model is going to a different subnet as the server: System fw vNCP1 & Scanner 08/01/08
fw vNCP1 as a set. The fw is on the tsc website
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/01/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/01/08
scan to smb fails: user did not rights to the folder 08/01/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/01/08
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671

if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/01/08


firewall is blocking ports 08/01/08
Solution Text Updated
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 08/01/08
has access rights to folder and password never expires.
Group address maximum 100 destinations (50 client folders) 08/01/08
check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP which is referred 08/01/08
to as NetBT. NetBT uses the following TCP and UDP ports: UDP port 137 (name services) UDP port 138
(datagram services) TCP port 139 (session services) NetBIOS over TCP/IP is specified by RFC 1001 and RFC
1002.

How can we program in a personalized subject line into the copier so I save it for further use: system 08/01/08
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time

Application function selection error: Turn off SSDP in wim as admin configuration ssdp inactive or telnet 08/01/08
in and set down
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

want "G4" max compression: scanner SP 1-004 to 3. 08/01/08


Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 08/01/08
Not Print
open port 1022 in the firewal for twain scanning 08/01/08
Globalscan 3.0 SDK C - Check website for availability 08/01/08
To disable document server sp5967 set to 1 and reboot 08/01/08
To enable DOS option execute sp 5878 reboot copier 08/01/08
default is User Name = admin, Password = (blank) 08/01/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/01/08

forgot admin and supervisor passwords: need to replace NVRAM 08/01/08


STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/01/08
SSL/TLS
try using outlook express or argo soft to see what the problem is 08/01/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/01/08
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/01/08
that is receiving the scanned data to be the same or smaller than that of the WAN segment. Refer to
001056 on RCL db
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/01/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Solution Text Updated
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08

want "G4" max compression: scanner SP 1-004 to 3. 08/01/08


Full color 600dpi scanning is not supported. 08/01/08
Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 08/01/08
Not Print
usb scanning not supported, network twain only for GW controllers 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
SNMP community name must be the same on pc and mfp 08/01/08
cannot print on network error 103 check gateway address settings 08/01/08
telnet into the mfp, do show command & check if any ports are down 08/01/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/01/08
E32 or E44 refer to pub 81 08/01/08
sd card in lock position - to lock lever should be to the contact side 08/01/08
Cannot Scan to NCP If the model is going to a different subnet as the server: System fw vNCP1 & Scanner 08/01/08
fw vNCP1 as a set. The fw is on the tsc website
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/01/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/01/08
scan to smb fails: user did not rights to the folder 08/01/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/01/08
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671

Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/01/08
sd card is locked 08/01/08
firewall is blocking ports 08/01/08
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 08/01/08
has access rights to folder and password never expires
Group address maximum 100 destinations (50 client folders) 08/01/08
check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP open port 137, 08/01/08
138 &139
Changing Monitor Volume: Press User Tools>Fax Features>Setup>Monitor>Onhook/ TX/ Rx 08/01/08
Solution Text Updated
12-52 Delivery Server Log In Failure: Reacquire I/O device and confirm port exception 3670 on Scan 08/01/08
Router PC
Software error - Replaced print controller option 08/04/08
Print controller support - Contact Visual Edge Technology 3rd party controller 08/04/08
explained how to use user tools and change settings 08/04/08
Adjust SP mode 3171 lower for colors affected. 08/04/08
2nd paper feed sensor jam - Replace second paper feed sensor 08/04/08
Fusing thermistor error 1 - Replace end (contact type) thermistor 08/04/08
Turn off Tx status report in quick program keys 08/04/08

fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 08/04/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 08/04/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 08/04/08
Fax not rx within 6 secs: try another fax machine 08/04/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/04/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 08/04/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/04/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/04/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/04/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/04/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
change to MH SP1-104-001 bit 0 & 1 to 0 08/04/08

Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Solution Text Updated
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/04/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/04/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/04/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/04/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/04/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/04/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 08/04/08
DIC/NSF not detected within 40 sec.: Defective NCU 08/04/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/04/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/04/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/04/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/04/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08

No post message response from other end after page was sent: Line noise problem contact telcom 08/04/08
person
No post message response from other end after page was sent: Defective FCU 08/04/08
No post message response from other end after page was sent: Defective MBU 08/04/08
No post message response from other end after page was sent: Other end disconnected the call 08/04/08
No post message response from other end after page was sent: Other end run out of paper 08/04/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/04/08
another machine
DCR timer expired: Defective FCU 08/04/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/04/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/04/08
UT, Fax features, general setting, adjust sound volume, make select, use left/right arrow keys, ok 08/04/08
G3 ECM coding/ decoding error: Defective FCU 08/04/08
G3 ECM coding/ decoding error: Other end has a problem, try another fax 08/04/08
Solution Text Updated
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/04/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/04/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/04/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/04/08
Mail address not registered on the server: contact admin of server to add address 08/04/08
PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings parameter settings 08/04/08

refer to answer id 85505 in the global knowledgebase 08/04/08


Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 08/04/08
be ?0?
faxed step by step procedure 08/04/08
SP 6-105-001 then SP5-102 08/04/08
DIS frame length SP 1-105-002 bit 4 to 1 08/04/08

FAX OPTION NOT RECOGNIZED: reseat MBU 08/04/08


FAX OPTION NOT RECOGNIZED: reseat FCU 08/04/08
FAX OPTION NOT RECOGNIZED: replace MCU 08/04/08
FAX OPTION NOT RECOGNIZED: replace FCU 08/04/08
Add pauses between area code and number 08/04/08
Try a different carrier/ check with customer first 08/04/08
Do off hook and listen if you get an operator 08/04/08
Contact telcom person 08/04/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/04/08

default is User Name = admin, Password = (blank) 08/04/08


forgot admin and supervisor passwords: need to replace NVRAM 08/04/08
try using outlook express or argo soft to see what the problem is 08/04/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/04/08
SSL/TLS
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/04/08
that is receiving the scanned data to be the same or smaller than that of the WAN segment. Refer to
001056 on RCL db
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/04/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Solution Text Updated
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/04/08
programmed address information
p/s sd card in lock position ? unlock 08/04/08
p/s card move to the upper slot 08/04/08
usb scanning not supported, network twain only for GW controllers 08/04/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/04/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/04/08
SNMP community name must be the same on pc and mfp 08/04/08
open port 1022 in the firewall for twain scanning 08/04/08
want ?G4? max compression: scanner SP 1-004 to 3. 08/04/08
Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 08/04/08
Not Print
explained how to use user tools and change settings 08/04/08
Unable to locate parameter settings: User Tools,>Fax Features>Key op Tools>Parameter Settings 08/04/08
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 08/04/08
Bits 0-4 to 1
clean adf contact glass and white plate 08/04/08
E32 or E44 refer to pub 81 08/04/08
sd card in lock position - to lock lever should be to the contact side 08/04/08
Firmware update display does not show up. Only 64mb SD cards are supported. 08/04/08
4 pin connector cn343 on SBCU, the keycounter connects to right side of machine 08/04/08
scan to NCP does not work: load special system fw v1.27.2LD0290 and scanner v.r4_2.04.1LR0290 as a 08/04/08
set, fw on TSC website
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/04/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/04/08
scan to smb fails: user did not rights to the folder 08/04/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/04/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/04/08
programmed address information
Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
move SD card to upper slot 08/04/08
sd card is locked 08/04/08
firewall is blocking ports 08/04/08
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 08/04/08
has access rights to folder and password never expires.
Solution Text Updated
check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP open port 137, 08/04/08
138 &139
Turn off Tx status report in quick program keys 08/04/08

G3 ECM: coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/04/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/04/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 08/04/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/04/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/04/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/04/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/04/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
change to MH SP1-104-001 bit 0 & 1 to 0 08/04/08

Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/04/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/04/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/04/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/04/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/04/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/04/08
them
DIC/NSF not detected within 40 sec.: Defective MBU 08/04/08
Solution Text Updated
DIC/NSF not detected within 40 sec.: Defective FCU 08/04/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/04/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/04/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/04/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/04/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08

No post message response from other end after page was sent: Line noise problem contact telcom 08/04/08
person
No post message response from other end after page was sent: Defective FCU 08/04/08
No post message response from other end after page was sent: Defective MBU 08/04/08
No post message response from other end after page was sent: Other end disconnected the call 08/04/08
No post message response from other end after page was sent: Other end run out of paper 08/04/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/04/08
another machine
DCR timer expired: Defective FCU 08/04/08
UT, Fax features, general setting, adjust sound volume, make select, use left/right arrow keys, ok 08/04/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 08/04/08
G3 ECM ? coding/ decoding error: Defective FCU 08/04/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/04/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/04/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/04/08
Mail address not registered on the server: contact admin of server to add address 08/04/08
DIS frame length SP 1-105-002 bit 4 to 1 08/04/08

Reseat MBU 08/04/08


Reseat FCU 08/04/08
Defective MBU 08/04/08
Defective FCU 08/04/08
Add pauses between area code and number 08/04/08
Solution Text Updated
Try a different carrier/ check with customer first 08/04/08
Do off hook and listen if you get an operator 08/04/08
Contact telcom person 08/04/08
default is User Name = admin, Password = (blank) 08/04/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/04/08

forgot admin and supervisor passwords: need to replace NVRAM 08/04/08


try using outlook express or argo soft to see what the problem is 08/04/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/04/08
SSL/TLS
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/04/08
that is receiving the scanned data to be the same or smaller than that of the WAN segment. Refer to
001056 on RCL db
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/04/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/04/08
programmed address information
p/s sd card in lock position ? unlock 08/04/08
usb scanning not supported, network twain only for GW controllers 08/04/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/04/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/04/08
SNMP community name must be the same on pc and mfp 08/04/08
open port 1022 in the firewall for twain scanning 08/04/08
cannot print on network error 103 check gateway address settingsq 08/04/08
telnet into the mfp, do show command & check if any ports are down 08/04/08
cannot ping printer across the network: - set network speed to 10mbps 08/04/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
Full color 600dpi scanning is not supported. 08/04/08
want ?G4? max compression: scanner SP 1-004 to 3. 08/04/08
Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 08/04/08
Not Print
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/04/08

Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 08/04/08
Bits 0-4 to 1
Solution Text Updated
clean adf contact glass and white plate 08/04/08
Set 2 hole punch in user tools - Copy document server features - input output - finisher punch type - 08/04/08
select
Default subject line-programmed in user tools / system settings / change default text 08/04/08
To set custom buttons - Set user tools / copy document server features / general features / customize 08/04/08
function - copier
Tray 1 lift error - Replace Main Power supply unit 08/04/08
Tray 1 lift error - Replace Paper feed control board 08/04/08
default is User Name = admin, Password = (blank) 08/04/08
20 pin keycounter cn140 need EDP 413012 optional counter type A refer to installation instuction change 08/04/08
to external key management
forgot admin and supervisor passwords: need to replace NVRAM 08/04/08
telnet into the mfp, do show command & check if any ports are down 08/04/08
cannot print on network error 103 check gateway address settings 08/04/08
Key counter not working: Set SP 5-113 to 11 or 12, user tools>system settings>admin tools>external 08/04/08
charge management
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
forgot admin and supervisor passwords: need to replace NVRAM 08/04/08
HDD retry failure: Defective HDD 08/04/08
HDD retry failure: Defective HDD harness 08/04/08
HDD retry failure: HDD harness disconnected 08/04/08
HDD retry failure: Defective controller 08/04/08
SD card error 2, SD card removed: Reinstall SD card 08/04/08
SD card access error: Defective SD card 08/04/08
SD card access error: Defective controller 08/04/08
Address book Data Error: Defective HDD 08/04/08
HDD mail send Data Error: Defective HDD 08/04/08
HDD mail send Data Error: Execute SP 5-832-008 (HDD format mail tx data) 08/04/08
Delete all error: Reinstall DOS unit 08/04/08
Delete all error: Defective HDD 08/04/08
Delete all error data area: Reboot machine and repeat operation 08/04/08
File format converter error: Defective file format converter 08/04/08
Electrical total counter error: Defective NVRAM 08/04/08
Electrical total counter error: Clear NVRAM 08/04/08
Mechanical total counter error: Defective mechanical total counter 08/04/08
Solution Text Updated
Mechanical total counter error: Disconnected mechanical total counter 08/04/08
Check scanned file status & print interface list 08/04/08
Confirm SMTP Server name/address and Log-In credentials (user name + password) 08/04/08
Use an alternate SMTP Server (yahoo, etc) or ArgoSoft for testing purposes 08/04/08
forgot admin and supervisor passwords: need to replace NVRAM 08/04/08
want "G4" max compression: scanner SP 1-004 to 3. 08/04/08
How can we program in a personalized subject line into the copier so I save it for further use: system 08/04/08
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.

explained how to use user tools and change settings 08/04/08


Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 08/04/08

user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/04/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 08/04/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 08/04/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 08/04/08
Fax not rx within 6 secs: try another fax machine 08/04/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/04/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 08/04/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/04/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/04/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/04/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/04/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Solution Text Updated
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/04/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/04/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/04/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/04/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/04/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/04/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 08/04/08
DIC/NSF not detected within 40 sec.: Defective NCU 08/04/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/04/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/04/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/04/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/04/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08

No post message response from other end after page was sent: Line noise problem contact telcom 08/04/08
person
No post message response from other end after page was sent: Defective FCU 08/04/08
No post message response from other end after page was sent: Defective MBU 08/04/08
No post message response from other end after page was sent: Other end disconnected the call 08/04/08
No post message response from other end after page was sent: Other end run out of paper 08/04/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/04/08
another machine
DCR timer expired: Defective FCU 08/04/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/04/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/04/08
UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 08/04/08
ok
Solution Text Updated
G3 ECM ? coding/ decoding error: Defective FCU 08/04/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 08/04/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/04/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/04/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/04/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/04/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/04/08
Mail address not registered on the server: contact admin of server to add address 08/04/08
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 08/04/08
Fax forwarding: faxed step by step procedure 08/04/08
SP 6-105-001 then SP5-102 08/04/08
DIS frame length SP 1-105-002 bit 4 to 1 08/04/08

Reseat MBU 08/04/08


reseat FCU 08/04/08
Defective MBU 08/04/08
Defective FCU 08/04/08
Add pauses between area code and number 08/04/08
Try a different carrier/ check with customer first 08/04/08
Do off hook and listen if you get an operator 08/04/08
Contact telcom person 08/04/08
default is User Name = admin, Password = (blank) 08/04/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/04/08

STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/04/08
SSL/TLS
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/04/08
that is receiving the scanned data to be the same or smaller than that of the WAN segment. Refer to
001056 on RCL db
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/04/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/04/08
programmed address information
p/s sd card in lock position ? unlock 08/04/08
Solution Text Updated
p/s card move to the upper slot 08/04/08
usb scanning not supported, network twain only for GW controllers 08/04/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/04/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/04/08
SNMP community name must be the same on pc and mfp 08/04/08
open port 1022 in the firewall for twain scanning 08/04/08
cannot print on network error 103 check gateway address settings 08/04/08
telnet into the mfp, do show command & check if any ports are down 08/04/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal 08/04/08
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 08/04/08
Bits 0-4 to 1
clean adf contact glass and white plate 08/04/08
E32 or E44 refer to pub 81 08/04/08
sd card in lock position - to lock lever should be to the contact side 08/04/08
4 pin connector cn343 on SBCU, the keycounter connects to right side of machine 08/04/08
Key counter not working: Set SP 5-113 to 11 or 12, user tools>system settings>admin tools>external 08/04/08
charge management
scan to NCP does not work: load special system fw v1.05LR0259 and scanner v.r4_1.05.1LR0259 as a set, 08/04/08
fw on TSC website
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/04/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/04/08
scan to smb fails: user did not rights to the folder 08/04/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/04/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/04/08
programmed address information
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/04/08
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671

Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
move SD card to upper slot 08/04/08
sd card is locked 08/04/08
firewall is blocking ports 08/04/08
Solution Text Updated
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 08/04/08
has access rights to folder and password never expires.
Group address maximum 100 destinations (50 client folders) 08/04/08
check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP open port 137, 08/04/08
138 &139
default is User Name = admin, Password = (blank) 08/04/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/04/08

forgot admin and supervisor passwords: need to replace NVRAM 08/04/08


Optical Unit sensor error - Optical temperature sensor open or disconnected 08/04/08
Fusing thermistor open (center): Defective thermistor (reset code) 08/04/08

Fusing thermistor open (center): Defective fuser lamp (reset code) 08/04/08

Fusing thermistor open (center): Defective power supply (reset code) 08/04/08

Fusing thermistor open (center): Defective thermostat (reset code) 08/04/08

Fusing thermistor open (center): Reset SC Code execute SP5-810 08/04/08

Fusing temp warmup error: Defective BCU (reset code) 08/04/08

Fusing temp warmup error: Defective power supply (reset code) 08/04/08

Fusing temp warmup error: Defective lamp (reset code) 08/04/08

Fusing temp warmup error: Defective thermistor (reset code) 08/04/08

Fusing temp warmup error: Defective thermostat (reset code) 08/04/08

Fusing overheat error (center): Defective BCU (reset code) 08/04/08

Fusing overheat erro (center): Defective power supply (reset code) 08/04/08

Fusing overheat error (center): Defective thermistor (reset code) 08/04/08

Tray #1 no feed: Defective feed roller 08/04/08


Solution Text Updated
Tray #1 no feed: Defective feed clutch 08/04/08

Tray #1 no feed: Defective sponge roller 08/04/08

open port 1022 in the firewall for twain scanning 08/04/08


How can we program in a personalized subject line into the copier so I save it for further use: system 08/04/08
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.

Developer intialization error: Seal left on PCU 08/04/08


Laser sync error: Reinstall toner cartridge, safety laser shutter closed when toner is not installed 08/04/08

Standby temperature error 1: Reset code (SP5-810 select 1 then press and hold Halftone key and press 08/04/08
OK key)
Standby low temperature error: Set plotter switch 01 bit 0 to 1 and turn power off and on 08/04/08
Fusing low temperature error: Reset code (SP5-810 select 1 then press and hold Halftone key and press 08/04/08
OK key)
Fusing temperature error: Reset code (SP5-810 select 1 then press and hold Halftone key and press OK 08/04/08
key)
Fusing temperature range violation: TRIAC short, replace power supply (reset code) 08/04/08
Fusing temperature range violation: Reset code (SP5-810 select 1 then press and hold Halftone key and 08/04/08
press OK key)
Zero-cross detection error: Reset code (SP5-810 select 1 then press and hold Halftone key and press OK 08/04/08
key)
Exposure lamp (LED) error: Exposure lamp (LED) defective 08/04/08
Exposure lamp (LED) error: CIS defective 08/04/08
Exposure lamp (LED) error: Bad connection 08/04/08
Charge roller current leak: Charge roller damaged 08/04/08
Charge roller current leak: HV supply board defective 08/04/08
Charge roller current leak: Poor connection of the PCU 08/04/08
Polygon mirror motor error: Polygon mirror motor defective 08/04/08
Polygon mirror motor error: FCU defective 08/04/08
Polygon mirror motor error: Loose or damaged harness connection 08/04/08
Development bias leak: Development roller defective 08/04/08
Development bias leak: HV supply board defective 08/04/08
Transfer roller leak error 1: Transfer roller damaged 08/04/08
Transfer roller leak error 1: HV supply board defective 08/04/08
Solution Text Updated
Transfer roller leak error 1: Loose or defective connection between transfer unit and machine 08/04/08
Transfer roller leak error 1: Transfer unit set incorrectly 08/04/08
Transfer roller leak error 2: Transfer unit set incorrectly 08/04/08
Transfer roller leak error 2: Loose or damaged connection between transfer unit and machine 08/04/08
Transfer roller leak error 2: HV supply board defective 08/04/08
Transfer roller leak error 2: Transfer roller damaged 08/04/08
Main motor lock error: Main motor defective 08/04/08
Main motor lock error: Too much load on drive mechanism 08/04/08
Main motor lock error: Motor drive damaged 08/04/08
Fusing overheat error: Fusing thermistor defective (reset code) 08/04/08
Fusing overheat error: PSU defective (reset code) 08/04/08
Unstable fusing temperature: Fusing thermistor defective 08/04/08
Unstable fusing temperature: PSU defective 08/04/08
Unstable fusing temperature: BAd connection between fuser and machine 08/04/08
Zero-cross detection error: PSU defective (reset code) 08/04/08
Fusing temperature range violation: Fusing thermistor defective (reset code) 08/04/08
Fusing temperature range violation: PSU defective (reset code) 08/04/08
Standby overheat error: Replace PSU 08/04/08
Standby low temperature error: Reset code (SP5-810 select 1 then press and hold Halftone key and press 08/04/08
OK key)
Communication error between FCU and printer controller: Printer controller defective 08/04/08
Communication error between FCU and printer controller: FCU defective 08/04/08
Communication error between FCU and printer controller: Poor connection between FCU and print 08/04/08
controller
Printer controller self-diagnostic error: Defective printer controller 08/04/08
Developer intialization error: Right door not closed firmly 08/04/08
Fusing temperature warm-up error: Fusing thermistor defective (reset code) 08/04/08
Fusing temperature warm-up error: Fusing lamp defective (reset code) 08/04/08
Fusing temperature warm-up error: Fusing thermofuse defective (reset code) 08/04/08
Fusing temperature warm-up error: FCU defective (reset code) 08/04/08
Fusing temperature warm-up error: Bad connection between fuser and machine (reset code) 08/04/08
Fusing overheat error: Reset code (SP5-810 select 1 then press and hold Halftone key and press OK key) 08/04/08

Fusing low temperature error: Fusing thermistor defective (reset code) 08/04/08
Fusing low temperature error: PSU defective (reset code) 08/04/08
Solution Text Updated
Fusing low temperature error: Poor connection between fuser and machine (reset code) 08/04/08
Unstable fusing temperature error: Reset code (SP5-810 select 1 then press and hold Halftone key and 08/04/08
press OK key)
Zero-cross detection error: FCU defective (reset code) 08/04/08
Zero-cross detection error: Unstable AC Power (reset code) 08/04/08
Fusing temperature range violation error: Reset code (SP5-810 select 1 then press and hold Halftone key 08/04/08
and press OK key)
Standby overheat error: Reset code (SP5-810 select 1 then press and hold Halftone key and press OK key) 08/04/08

Changing Number of Rings: Menu>Fax Setup>RIngs To Answer 08/04/08


Fuser lamp continuous light: Check and or replace fusing lamp 08/05/08

Fusing oil end: Execute SP 5810 to clear SC and SP1930 to Force Add Oil 08/05/08
ID sensor error VSP > 2.5v - check toner density for undertoned condtion 08/05/08

ID sensor error VSP > 2.5v - check drum ground 08/05/08

ID sensor error VSP > 2.5v - check laser toner shield glass is clean 08/05/08

ID sensor error VSP = 0v - check for overtoned condition 08/05/08

ID sensor error VSP = 0v - check ID sensor connections 08/05/08

ID sensor error VSP = 0v - replace ID sensor 08/05/08

ID sensor error VSG = 0v - check drum ground 08/05/08

ID sensor error VSG = 0v - check ID sensor connections 08/05/08

ID sensor error VSG = 0v - replace ID sensor 08/05/08

ID sensor error VSG = 0v - drum surface coated with toner 08/05/08

defective laser replace unit 08/05/08

Fax Foward to Folder: Not supported with this model 08/05/08


Fax Foward to E-Mail as a PDF: E-mail forwards are only available in Tiff format 08/05/08
Controller to op panel comm error - memory dimm failure, try 1 at a time installed 08/05/08
Solution Text Updated
close cover no location - check 5vdc at CN403 pin 3 for 5vdc 08/05/08
Fax user parameter switch 02, bit 4, 0=off, 1=on 08/05/08
Mechanical total counter error: Defective mechanical total counter 08/05/08
Mechanical total counter error: Mechanical total counter disconnected 08/05/08
How to turn off toner overflow sensor - use SP2-960 (not recommended) 08/05/08

slow printing - correct when using mixed sizes, 5sec delay for fuser warm up on diferent paper size 08/05/08

Scanner home position error1: Defective scanner motor 08/05/08

Scanner home position error1: Defective scanner motor driver board 08/05/08

Scanner home position error1: Defective scanner home position sensor 08/05/08

Scanner home position error1: Defective BCU 08/05/08

Scanner home position error1: Defective scanner motor harness 08/05/08

Black level correction error: Defective SBU 08/05/08

Black level correction error: Defective IPU 08/05/08

Black level correction error: Defective BCU 08/05/08

White level correction error: Dirty white plate/dirty optics 08/05/08

White level correction error: Defective exposure lamp 08/05/08

White level correction error: Defective lamp stabilizer board 08/05/08

White level correction error: Defective SBU 08/05/08

White level correction error: Defective IPU 08/05/08

White level correction error: Defective BCU 08/05/08

White level correction error: Defective SIO 08/05/08


Solution Text Updated
SBU auto adjust error: Dirty optics/ white plate 08/05/08

SBU auto adjust error: Defective exposure lamp 08/05/08

SBU auto adjust error: Defective lamp stabilizer board 08/05/08

SBU auto adjust error: Defective SBU 08/05/08

SBU auto adjust error: Defective IPU 08/05/08

SBU auto adjust error: Defective BCU 08/05/08

SBU auto adjust error: Defective SIO 08/05/08

IPU error: Defective IPU 08/05/08

IPU error: Defective SBU 08/05/08

IPU error: Defective SBU to IPU wire harness 08/05/08

Copy Data Security Unit error: Defective CDS unit 08/05/08

Copy Data Security Unit error: Incorrect installation of CDS unit 08/05/08

LD error: Defective BCU 08/05/08

LD error: Defective BCU harness 08/05/08

LD error: Defective laser unit harness 08/05/08

LD error: Defective laser unit 08/05/08

FGATE ON error: Defective BCU 08/05/08

FGATE ON error: Defective laser unit 08/05/08

FGATE ON error: Defective controller 08/05/08

FGATE OFF error: Defective controller 08/05/08


Solution Text Updated
FGATE OFF error: Defective laser unit 08/05/08

FGATE OFF error: Defective BCU 08/05/08

Charge level output error: Defective High Voltage Power Supply 08/05/08

Charge level output error: Poor PCU connection 08/05/08

ID sensor error: Defective/Dirty ID sensor 08/05/08

ID sensor error: Defective laser unit 08/05/08

ID sensor error: Defective BCU 08/05/08

ID sensor error: Lost drum rotation (drive) 08/05/08

ID sensor error: Defective high voltage power supply 08/05/08

Replace FCU pcb 08/05/08


No response from BCU at power on: Replace the controller 08/05/08
No response from BCU at power on: Replace the BCU 08/05/08
No response from BCU at power on: Check the connection between the BCU and controller 08/05/08
Displays SC 400 after replacing PCU: Update Engine to Ver 2.01 08/05/08
SP Mode Access: Press Clear Modes>107>Press and Hold Stop 08/05/08
Ram Reset: Enter service mode> 2.Fax>01 Bit Switches>System Bit Switches> Select Switch 00> Level 2- 08/05/08
Bit 0 to 1/ Level 3- Bit 1 to 1
Interchange communication error: Poor connection of interchange unit 08/06/08
Interchange communication error: Defective SBCU 08/06/08
set fax sp 1103-004 bit 0 to 1 and 1103-005 bit 0-4 to ones 08/06/08
Polygon motor error1 (on time) : Defective polygon motor 08/06/08

Polygon motor error1 (on time) : Defective IPU 08/06/08

Polygon motor error1 (on time) : Defective laser unit 08/06/08

Polygon motor error1 (off time) : Defective laser unit 08/06/08


Solution Text Updated
Polygon motor error1 (off time) : Defective IPU 08/06/08

Polygon motor error1 (off time) : Defective polygon motor 08/06/08

Polygon motor error1 (XSCRDY signal) : Defective polygon motor 08/06/08

Polygon motor error1 (XSCRDY signal) : Defective IPU 08/06/08

Polygon motor error1 (XSCRDY signal) : Defective laser unit 08/06/08

Twain Error 12320: Check scanner power and cable connections. 08/07/08
Twain Error 12320: Create a port exception 1022 in Firewall (windows or other) 08/07/08
Fax Error 14-33 E-mail address missing: Enter a valid e-mail address at the following User tools> System 08/07/08
Settings> File transfer> Key Operatos E-mail address.
Constant Add Toner: Perform Toner End Clear, SP 2-928 08/07/08
AdustingToner supply modes: SP 2921 1- 0=Sensor 1, 1=Sensor2, 3=Fixed 08/07/08
Light copies and reports: Check/ Clean AIO and machine contacts 08/07/08
Light copies and reports: Replace AIO (All In One unit) 08/07/08
Light copies and reports: Low Ambient Temperature ( Below 10 C/ 50 F) wait/warm up 30 min before 08/07/08
using.
Light copies and reports: Reseat or replace HVPSU (powerpack) 08/07/08
Black Spots 37.5mm intervals: Clean or replace charge roller 08/07/08
Black Spots + Ghosting 66.3mm intervals: Clean or replace hot roller 08/07/08
White Spots 75.5mm intervals: Inspect or replace OPC drum 08/07/08
Horizontal Bands 37mm intervals: Inspect or replace Supply Roller 08/07/08
Horizontal Bands 35.2mm intervals: Inspect or replace Developer Roller 08/07/08
Back (reverse) side contamination 45.3mm intervals: Inspect or replace Transfer Roller 08/07/08
Back (reverse) side contamination 75.5mm intervals: Inspect or replace Pressure Roller 08/07/08
Web end replace web and chec sp 1902-1 change to zero and reboot 08/07/08
Operation panel lights on, buttons fail: Replace operation panel board 08/07/08
Firmware updates options: Firmware can be updated via SD card and remotely thru WIM 08/07/08
Web image Monitor Password: User=Admin, Password="None" 08/07/08
Java SD card authentication failure: Update Firmware to current level. 08/07/08

Update Engine firmware to 1.05:06 or higher 08/07/08

Software perfomance error: Update NIB firmware to version 3.74 or higher 08/07/08
Solution Text Updated
Unable to set transfer belt assembly properly: Manually rotate black cam on transfer assembly 08/07/08

Controller to engine communication error: Check connection between the controller and engine board. 08/07/08

Controller to engine communication error: Replace engine board if error is frequent 08/07/08

Controller to engine communication error: replace controller if error is frequent 08/07/08

System timeout error: Replace controller if errors occurs frequently 08/07/08

Kernel stop error: Replace controller if error occurs frequently 08/07/08

Self-diagnostic error-HDD: Replace HDD 08/07/08

Zero cross error - fusing thermistor replace 08/08/08


Zero cross error - main board 08/08/08
Zero cross error - replace AC drive board 08/08/08
Zero cross error - check wall voltage 08/08/08
Zero cross error - wall voltage and or noise problem 08/08/08
Zero cross error - enter SP 5 810 and press the enter key, turn machine off and on 08/08/08
Zero cross error - BICU PCB defective 08/08/08
Zero cross error - IOCSS PCB defective 08/08/08
Zero cross error - power supply PCB defective 08/08/08
Zero cross error - SP 5810 select 1, press and hold the photo mode key and then press and hold the 08/08/08
enter key and wait for 5 beeps
Zero cross error - replace Fusing wiring harness 08/08/08
Total counter error: Total counter defective 08/08/08
Total counter error: Fuse #5 on PSU blown 08/08/08
Zero cross error - AC line voltage noisy voltage not 60 hertz 08/08/08
Zero cross error - poor actuation of front door push switch 08/08/08
Zero cross error - power supply PCB defective 08/08/08
Zero cross error - replace IOB and op panel as set 08/08/08
Zero cross error - wall voltage and or noise problem 08/08/08
Fusing pressure release motor error - Replace motor 08/08/08
Zero cross error - Follow reset procedure FSM page 7-1 SC code reset level A. 08/08/08
Zero cross error - Poor AC voltage, reset with SP mode 5-810 select 1 then hold down photo mode key 08/08/08
and press # key.
Solution Text Updated
Zero cross error - replaced BICU board 08/08/08
Zero cross error - zero cross signal malfunction] - Poor AC voltage, reset with SP mode 5-810 select 1 then 08/08/08
hold down photo mode key and press # key.
Zero cross error - reload with latest firmware 08/08/08

Zero cross error - CN 284 on PSU (reseat) poor connection 08/08/08


Zero cross error - power supply board 08/08/08
Zero cross error - power supply PCB defective 08/08/08
Zero cross error - wall voltage and or noise problem 08/08/08
Zero cross error - AC line noise 08/08/08
Zero cross error - AC line noise 08/08/08
Zero cross error- power supply board 08/08/08
Zero cross error - SBCU defective 08/08/08
Zero cross error - replace the power supply 08/08/08
Zero cross error - Replace PSU 08/08/08
Transfer belt cleaning error: Short circuit in the transfer belt cleaning unit. 08/08/08
Transfer belt cleaning error: Defective high voltage power supply board. 08/08/08
Transfer belt cleaning error: Defective harness (BICU - high voltage supply board. 08/08/08
Zero cross error - Replaced center thermistor 08/08/08
Zero cross error - Replace BCU pcb 08/08/08
Plug play name after nv ram replacement sp 5907 select correct model 08/08/08
Zero cross error Pinched fuser lamp harness 08/08/08
Web end replace web and chec sp 1902-1 change to zero and reboot 08/08/08
Zero cross error - Noise on the AC line 08/08/08
Zero cross error - AC drive board defective 08/08/08
Zero cross error - Power supply defective 08/08/08
Zero cross error - Noise filter defective 08/08/08
Plug play name after nv ram replacement sp 5907 select correct model 08/08/08
Duplex entrance sensor jam - Replace Duplex inverter/entrance sensor. 08/08/08
Zero cross error - thermistor wore thru heat roller and shorted to ground 08/08/08

Reset nib password - SP 5-801-011 08/08/08


Resetting WIM password without loosing IP,Subnet, etc: SP5828- 74 08/08/08
Zero cross error - AC line noise, check power from wall 08/08/08
Zero cross error - PSU defective 08/08/08
Solution Text Updated
Zero cross error - Harness or connection shorted in fuser 08/08/08
Hot roller damage - Refer to TSBs 43 / 51 08/08/08
Unable to print can ping - Suggest to turn on diprint and lpr 08/08/08
Print option not showing up - Suggest to check optional memory dimm installed 08/08/08
when machine runs out of paper deletes the job- turn off printer auto reset in user tools. 08/08/08
Error code 60 - Bad mother board reset cpu, memory, videocard or replace mother boad 08/08/08
Refered to TSC website parts inquiry 08/08/08
Zero cross error - replace power supply 08/08/08
Zero cross error - thermister wiring harness shorted to frame 08/08/08
Zero cross error - Replaced both center and rear thermistors 08/08/08
Plug play name after nv ram replacement sp 5907 select correct model 08/08/08
TWAIN driver install questions - Vista does not support standard twain. 08/08/08
To support 2003 server smb scaning load latest NCS firmware 08/08/08
Inspect fusing lamp connection 08/08/08
Printer installed but not active: Enable SP 5-985-1 to 1 08/08/08
Count Method - use SP5 045 to change from development to prints 08/08/08
Paper curling connect tray heaters 08/08/08
PR lamp full power - replace fuser unit 08/08/08
Separation sensor OFF check - reflection well/pad full of paper dust 08/08/08
Toner Refill Detection Display - turns off Independent toner message. SP5 051 set toOFF 08/08/08

wrinkled, creased copies - paper tray bottom plate bent 08/08/08


Zero cross error - Noise on the AC line 08/08/08
Zero cross error - AC drive board defective 08/08/08
Zero cross error - Power suply defective 08/08/08
Software error - Reload firmware 08/08/08
Software error - Controller defective 08/08/08
Software error - Check SC history for additional codes at sme copy count 08/08/08
Plug play name after nv ram replacement sp 5907 select correct model 08/08/08
Software error - Replace system sd card 08/08/08
Software error - Replace NV Ram 08/08/08
Software error - Replace hard drive HDD 08/08/08
Software error - Replace network card 08/08/08
ID sensor error (pattern VSP) - Replaced Development power pack. 08/08/08
Solution Text Updated
Software error - Change paper direction for 8.5x11 08/08/08
Zero cross error - Check lamp circuit for short 08/08/08
Zero cross error - Replace thermisters, wiring harness shorted 08/08/08
Zero cross error, PSU defective - AC line noise 08/08/08
Fusing End thermister failure - Replace end thermistor AW10 0109 08/08/08
Plug play name after nv ram replacement sp 5907 select correct model 08/08/08
Toner recycle unit error - Clean toner collection coil sensor. 08/08/08
Used toner bottle full message with an empty Toner collection bottle - Replace Toner overflow switch 08/08/08

Turn off Reports User Parameter Switch 03 bits 0 & 5 = 0 08/08/08

Zero cross error Pinched fuser lamp harness 08/08/08


To enable the Fax option - Install System firmware (v2.04 or high Fax firmware (v3.00 or higher) and LCDC 08/08/08
firmware (v1.19 or higher)
Zero Cross Signal Error - Defective Power Supply 08/08/08
Header,Own Name and Number programming: User Tools>Fax Features>General Settings>Program Fax 08/08/08
Info
SBU white/black level correction error: upgrade B284/288/292 w/o controller to engine fw 0.29 or higher, 08/08/08
for B292 w/o gw contoller and B262 update engine fw to 0.33 or later
Zero cross error - Replace all interlock switches 08/08/08
Zero cross error - Replace door interlock switch 08/08/08
Zero cross error + open door indication - power supply CN107 24v problem, replace interlock switches 08/08/08

Zero cross error - Replace Power Supply 08/08/08


Enable in Sp-mode 5985. 08/08/08
Open door indication No display - IO Board not seated to MPU correctly 08/08/08

Type B RCP40 Driver available on Ricoh-USA website 08/08/08


Zero cross signal detection error - AC power unstable 08/08/08
Zero cross signal detection error - PSU defective 08/08/08
Zero cross signal detection error - SBCU board defective 08/08/08
Set using User Parameter switch 02 bit 4 08/08/08
Substitue Reception: Program Service Station Number in Fax SP 3101-01 and enable User parameter 08/08/08
switch 5 bit 0=0
Fax option not recognized - Reseat MBU 08/08/08
Solution Text Updated
Fax option not recognized - Reseat FCU 08/08/08

Fax option not recognized - Defective MBU 08/08/08

Fax option not recognized - Defective FCU 08/08/08

DF exit jams - actuator on top cover not sitting correct, realign top cover actuator 08/08/08

No dial tone - parameter switch 22 bit 0 to 0, disables dial tone detection 08/08/08

How to adjust touch screen - c/m 1993 and clear/stop 3 times 08/08/08

Charge bias correction maxed out - replace developer 08/08/08

Separation sensor OFF check - paper dust in well/pad below sensor 08/08/08

Charge bias correction maxed out - poor drum ground 08/08/08

BICU communication error - replace controller 08/08/08

BICU communication error - replace BICU 08/08/08

BICU communication error - reseat connection between BICU and Controller 08/08/08

SC 650-001 - incorrect phone line 08/08/08

SC 650-001 - disconnected modem board 08/08/08

SC 650-001 - set correct user name with SP5-816-156 08/08/08

SC 650-001 - set correct password with SP5-816-157 08/08/08

SC 650-004 - check and set correct AT command with SP5-816-160 08/08/08

SC 650-004 - see same answers as -001 08/08/08

SC 650-005 - communication line error 08/08/08

SC 650-005 - see same answers as -001 08/08/08


Solution Text Updated
SC 650-011 - see same answers as -001 08/08/08

SC 650-011 - incorrect network setting, both NIC and embedded RCG-M are on at the same time 08/08/08

SC 650-012 - see same answers as -001 08/08/08

SC 650-012 - modem board error, check settings in SP5-816 08/08/08

SC 650-012 - replace modem board 08/08/08

SC 651-001 - Program parameter error, reload firmware 08/08/08

SC 651-002 - Program execution error, reload firmware 08/08/08

Engine startup error - check connection between BICU and Controller 08/08/08

Engine startup error - replace controller board 08/08/08

Engine startup error - reflash firmware 08/08/08

Engine startup error - try w/o options; HDD, SD cards, fax etc 08/08/08

Controller to Op Panel Comm error - reflash firmware 08/08/08

Controller to Op Panel Comm error - check connection between BICU and Controller 08/08/08

Controller to Op Panel Comm error - check connections from BICU thru SIB to Op panel 08/08/08

Controller to Op Panel Comm error - replace controller board 08/08/08

Controller to Op Panel Comm error - try changing setting of SP5-875-001 to "1" 08/08/08

BICU memory address error from controller - check connection from controller to BICU 08/08/08

BICU memory address error from controller - replace controller board 08/08/08

BICU memory address error from controller - replace BICU board 08/08/08

DF original stopper HP error - check/clean/replace stopper HP sensor 08/08/08


Solution Text Updated
DF original stopper HP error - check mechanism is moving OK to actuate sensor 08/08/08

DF pick-up roller HP error - check/clean/replace pick-up HP sensor 08/08/08

DF pick-up roller HP error - check mechanism movement to trigger HP sensor 08/08/08

Finisher jogger motor error - check/clean/replace jogger HP sensor 08/08/08

Finisher jogger motor error - check jogger for mechanical binds 08/08/08

Stack feed out motor error - check/clean/replace stack feed out HP sensor 08/08/08

Stack feed out motor error - check mechanism for overload on stack feed out motor 08/08/08

Stack feed out motor error - replace stack feed out motor 08/08/08

Finisher exit guide plate error - check/clean/replace guide plate position sensor 08/08/08

Finisher exit guide plate error - check for mechanical binds overloading guide plate motor 08/08/08

Finisher exit guide plate error - replace guide plate motor 08/08/08

Shift jogger motor 1 error - check for binding overloading of shift motor 1 08/08/08

Shift jogger motor 1 error - check/clean/replace shift jogger 1 HP sensor 08/08/08

Shift jogger motor error 2 - check/clean/replace jogger 2 HP sensor 08/08/08

Shift jogger motor error 2 - check for binding or overloading of jogger motor 2 08/08/08

Shift jogger retraction motor error - check/clean/replace retraction motor HP sensor 08/08/08

Shift jogger retraction motor error - check for binding of retraction motor 08/08/08

Finisher Shift tray 1 motor error - check/clean/replace shift tray HP sensor 08/08/08

Finisher Shift tray 1 motor error - check for tray binding overloading motor 08/08/08

Corner stapler motor error - check for jammed staples 08/08/08


Solution Text Updated
Corner stapler motor error - replace stapler 08/08/08

Corner stapler motor error - check connections and harness to stapler 08/08/08

Corner stapler rotation error - check/clean/replace stapler rotation HP sensor 08/08/08

Corner stapler rotation error - replace stapler rotation motor 08/08/08

Corner stapler rotation error - binding of stapler as it rotates 08/08/08

Stapler movement motor error - check connections and harness to stapler 08/08/08

Stapler movement motor error - check/clean/replace stapler HP sensor 08/08/08

Booklet front stapler motor error 1 - check for jammed staples 08/08/08

Booklet front stapler motor error 1 - replace stapler 08/08/08

Booklet rear stapler motor error 2 - check for jammed staples 08/08/08

Booklet rear stapler motor error 2 - replace stapler 08/08/08

Tray lift motor error - check/clean/replace upper tray paper height sensor 08/08/08

Tray lift motor error - check for tray binding while moving 08/08/08

Lower tray return roller motor error - check/clean/replace return roller HP sensor 08/08/08

Lower tray return roller motor error - check for overloading of roller motor 08/08/08

Finisher punch motor error - check/clean/replace punch motor HP sensor 08/08/08

Finisher punch motor error - check for overload on punch motor/mechanism 08/08/08

Finisher folder plate motor error - check/clean/replace folder plate HP sensor 08/08/08

Finisher folder plate motor error - check for binding in folder plate operation 08/08/08

No Stamp text option available 08/08/08


Entrance sensor SR 5000 - Install Finisher adapter type C - with sd firmware 08/08/08
Solution Text Updated
ID sensor error Black - Reseat black bias roller springs & bushings in ITB unit 08/08/08
Black Id sensor off - Check black bias roller bushing 08/08/08
Turn off Reports User Parameter Switch 03 bits 0 & 5 = 0 08/08/08

Paper Tray lift motor adjustments: Copy Service Programs 1-908-1-911(T-SEF/ Y-LEF) 08/08/08

Plug play name after nv ram replacement sp 5907 select correct model 08/08/08
Mailbox - Verical transport sensor 5 - Replace sensor 08/08/08
Mailbox - Verical transport sensor 4 - Replace sensor 08/08/08
Mailbox - Verical transport sensor 3 - Replace sensor 08/08/08
Mailbox - Verical transport sensor 2 - Replace sensor 08/08/08
Mailbox - Verical transport sensor 1 - Replace sensor 08/08/08
Cleaning web error - Reset sp 1902-1 set to 0 and reboot copier 08/08/08
Turn off Reports User Parameter Switch 03 bits 0 & 5 = 0 08/08/08

Finisher punch motor error - Punch H.P. sensor disconnected or defective 08/08/08
Finisher punch motor error - Punch motor disconnected or defective 08/08/08
Finisher punch motor error - Punch motor drive seized - inspect drive coupling 08/08/08
Plug play name after nv ram replacement sp 5907 select correct model 08/08/08
Web end replace web and chec sp 1902-1 change to zero and reboot 08/08/08
Zero cross error - defective engine pcb 08/08/08
Zero cross error - power supply defective. 08/08/08

machine didnot have dial tone, bad IPU brd 08/08/08


Engine start-up error: Replace engine board 08/08/08

Self-diagnostic error-CPU: Replace controller 08/08/08

Self-diagnostic error-ASIC/CPU: Replace controller if error is frequent 08/08/08

Paper Size Mismatch: Confirm paper size actuator assembly changes position 08/08/08
Paper Size Mismatch: Confirm paper size sensor block operation 08/08/08
Paper Size Programming: Confirm paper size sensor block operation 08/08/08
Standard Paper Sizes not in Menu: Paper sizes are determined by cassette flag assembly and sensor block 08/08/08
in printer.
Zero cross error - cover for bridge unit drive installed incorrectly, micro switch not being activated 08/08/08
Solution Text Updated
Hexagonal mirror motor startup error: (same as 9-23): Replace mirror motor 08/08/08

Hexagonal mirror motor startup error: (same as 9-23): Replace MFDU. 08/08/08

IEEE 802.11b error-card not detected (during operation): Poor connection 08/11/08
IEEE 802.11b error-card not detected (during operation): Defective wireless LAN interface 08/11/08
IEEE 802.11b error-card not detected (during operation): Defective controller 08/11/08
IEEE 802.11b error-card not detected (power on): Poor connection; 08/11/08
IEEE 802.11b error-card not detected (power on): Defective wireless LAN card 08/11/08
IEEE 802.11b error-card not detected (power on): Defective controller; 08/11/08
IEEE 1394 I/F abnormal: IEEE 1394 interface board defective; 08/11/08
IEEE 1394 I/F abnormal: controller board defective; 08/11/08
Network I/F abnormal: NIB defective; 08/11/08
Network I/F abnormal: controller board defective; 08/11/08
Self-diagnostic Error (Clock Generator) : Replace controller board; 08/11/08
Self-diagnostic error (Optional RAM) : replace the optional memory board; 08/11/08
Self-diagnostic error (Optional RAM) : controller board defective; 08/11/08
Self diagnostic error (ROM) : controller board defective; 08/11/08
Self diagnostic error (ROM) : download controller firmware again; 08/11/08
Self diagnostic error (RAM): download controller firmware again; 08/11/08
Self diagnostic error (NVRAM/ Optiona NVRAM): replace the NVRAM on the controller board; 08/11/08
Self diagnostic error (NVRAM): replace the NVRAM on the controller board; 08/11/08
Self diagnostic error (NVRAM): replace the controller board; 08/11/08
Self diagnostic error (Network Interface): network interface board defective; 08/11/08
Self diagnostic error (Network Interface): controller board defective; 08/11/08
Printing only will not duplex - wrong exit tray selected, use finisher trays 08/11/08
user parameter sw 15 bit 0 - 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/11/08
E32 or E44 refer to pub 81 08/11/08
sd card in lock position - to lock lever should be to the contact side 08/11/08
Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 08/11/08
Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 08/11/08
Scan to NCP not working: System Fwv1.67 or higher, Scanner Fw v1.23 or later 08/11/08
Scan to NCP: Slow browsing Network (about 5 minutes in NDS) because machines are connecting to the 08/11/08
wrong container for NCP. System Fw v1.68LR0318 & Scanner Fw v1.23.1LR0318 as a set. Fw on TSSC
website
Solution Text Updated
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/11/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/11/08
scan to smb fails: user did not rights to the folder 08/11/08
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/11/08
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671

Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
sd card is locked 08/11/08
firewall is blocking ports 08/11/08
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 08/11/08
has access rights to folder and password never expires.
Group address maximum 100 destinations (50 client folders) 08/11/08
How can we program in a personalized subject line into the copier so I save it for further use: system 08/11/08
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.

user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/11/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 08/11/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 08/11/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 08/11/08
Fax not rx within 6 secs: try another fax machine 08/11/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/11/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 08/11/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/11/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/11/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/11/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/11/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
change to MH SP1-104-001 bit 0 & 1 to 0 08/11/08

Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Solution Text Updated
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/11/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/11/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/11/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/11/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/11/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Defective MBU 08/11/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/11/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/11/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/11/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/11/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08

No post message response from other end after page was sent: Line noise problem contact telcom 08/11/08
person
No post message response from other end after page was sent: Defective FCU 08/11/08
No post message response from other end after page was sent: Defective MBU 08/11/08
No post message response from other end after page was sent: Other end disconnected the call 08/11/08
No post message response from other end after page was sent: Other end run out of paper 08/11/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/11/08
another machine
Solution Text Updated
DCR timer expired: Defective FCU 08/11/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/11/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/11/08
UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 08/11/08
ok
G3 ECM ? coding/ decoding error: Defective FCU 08/11/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 08/11/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/11/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/11/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/11/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/11/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/11/08
Mail address not registered on the server: contact admin of server to add address 08/11/08
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 08/11/08
refer to FAQ Answer ID 24792 08/11/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 08/11/08
parameter settings
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 08/11/08
be ?0?
faxed step by step procedure 08/11/08
DIS frame length SP 1-105-002 bit 4 to 1 08/11/08

Reseat MBU 08/11/08


Reseat FCU 08/11/08
Defective MBU 08/11/08
Defective FCU 08/11/08
Add pauses between area code and number 08/11/08
Try a different carrier/ check with customer first 08/11/08
Do off hook and listen if you get an operator 08/11/08
Contact telcom person 08/11/08
Change Fax NCU Parameter 06 (SP 2-103-007) 08/11/08
default is User Name = admin, Password = (blank) 08/11/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/11/08
Solution Text Updated
forgot admin and supervisor passwords: need to replace NVRAM 08/11/08
try using outlook express or argo soft to see what the problem is 08/11/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/11/08
SSL/TLS
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/11/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
p/s sd card in lock position ? unlock 08/11/08
usb scanning not supported, network twain only for GW controllers 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
Twain cannot go over subnet without editing scnhosts file on pc 08/11/08
SNMP community name must be the same on pc and mfp 08/11/08
open port 1022 in the firewall for twain scanning 08/11/08
cannot print on network error 103 check gateway address settings 08/11/08
telnet into the mfp, do show command & check if any ports are down 08/11/08
cannot ping printer across the network: - set network speed to 10mbps 08/11/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
Full color 600dpi scanning is not supported. 08/11/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/11/08

want ?G4? max compression: scanner SP 1-004 to 3. 08/11/08


line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/11/08

explained how to use user tools and change settings 08/11/08


Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 08/11/08

Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 14" 08/11/08

Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 08/11/08
Bits 0-4 to 1
Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1 08/11/08

clean adf contact glass and white plate 08/11/08


E32 or E44 refer to pub 81 08/11/08
Solution Text Updated
sd card in lock position - to lock lever should be to the contact side 08/11/08
Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 08/11/08
Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 08/11/08
Scan to NCP not working: update System Fw v1.31 or later & Scanner Fw v1.24 or later as a set 08/11/08
Scan to NCP not working when server is on a different subnet then the MFP downgrade System Fw v1.30 08/11/08
or earlier & Scanner Fw v1.23 or earlier as a set
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/11/08
scan to smb fails: user did not rights to the folder 08/11/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/11/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
sd card is locked 08/11/08
firewall is blocking ports 08/11/08
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 08/11/08
has access rights to folder and password never expires.
check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP open port 137, 08/11/08
138 &139
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 08/11/08
Scan fails - PC has to have user name and password 08/11/08
Scan to email with SMTP/SSL - not supported at this time need third party software in between (like 08/11/08
agrosoft) or disable STMP over SSL/TLS
Turn off Tx status report in quick program keys 08/11/08

fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 08/11/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 08/11/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 08/11/08
Fax not rx within 6 secs: try another fax machine 08/11/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/11/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 08/11/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/11/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/11/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/11/08
008 bits 0, 1, 2, 3 to 1's
Solution Text Updated
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/11/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
change to MH SP1-104-001 bit 0 & 1 to 0 08/11/08

Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/11/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/11/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/11/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/11/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/11/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Defective MBU 08/11/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/11/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/11/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/11/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/11/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Solution Text Updated
No post message response from other end after page was sent: Line noise problem contact telcom 08/11/08
person
No post message response from other end after page was sent: Defective FCU 08/11/08
No post message response from other end after page was sent: Defective MBU 08/11/08
No post message response from other end after page was sent: Other end disconnected the call 08/11/08
No post message response from other end after page was sent: Other end run out of paper 08/11/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/11/08
another machine
DCR timer expired: Defective FCU 08/11/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/11/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/11/08
UT, Fax features, general setting, adjust sound volume, make select, use left/right arrow keys, ok 08/11/08
G3 ECM ? coding/ decoding error: Defective FCU 08/11/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 08/11/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/11/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/11/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/11/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/11/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/11/08
Mail address not registered on the server: contact admin of server to add address 08/11/08
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 08/11/08
DIS frame length SP 1-105-002 bit 4 to 1 08/11/08

Reseat MBU 08/11/08


Reseat FCU 08/11/08
Defective MBU 08/11/08
Defective FCU 08/11/08
Add pauses between area code and number 08/11/08
Try a different carrier/ check with customer first 08/11/08
Do off hook and listen if you get an operator 08/11/08
Contact telcom person 08/11/08
default is User Name = admin, Password = (blank) 08/11/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/11/08
Solution Text Updated
forgot admin and supervisor passwords: need to replace NVRAM 08/11/08
try using outlook express or argo soft to see what the problem is 08/11/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/11/08
that is receiving the scanned data to be the same or smaller than that of the WAN segment. Refer to
001056 on RCL db
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/11/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
p/s sd card in lock position ? unlock 08/11/08
p/s card move to the upper slot 08/11/08
usb scanning not supported, network twain only for GW controllers 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
Twain cannot go over subnet without editing scnhosts file on pc 08/11/08
SNMP community name must be the same on pc and mfp 08/11/08
open port 1022 in the firewall for twain scanning 08/11/08
Full color 600dpi scanning is not supported. 08/11/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/11/08

want ?G4? max compression: scanner SP 1-004 to 3. 08/11/08


Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 08/11/08
Not Print
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/11/08

explained how to use user tools and change settings 08/11/08


Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 08/11/08

Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 08/11/08
Bits 0-4 to 1
E32 or E44 refer to pub 81 08/11/08
sd card in lock position - to lock lever should be to the contact side 08/11/08
Scan to NCP not working: use System Fw v1.68 or higher & Scanner Fw v1.24 or later as a set 08/11/08
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/11/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/11/08
scan to smb fails: user did not rights to the folder 08/11/08
Solution Text Updated
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/11/08
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671

Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
firewall is blocking ports 08/11/08
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 08/11/08
has access rights to folder and password never expires.
Group address maximum 100 destinations (50 client folders) 08/11/08
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 08/11/08
How can we program in a personalized subject line into the copier so I save it for further use: system 08/11/08
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.

When scaning to folder, double feeds, reg copy works fine. do SP5801-9 08/11/08
default is User Name = admin, Password = (blank) 08/11/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/11/08

forgot admin and supervisor passwords: need to replace NVRAM 08/11/08


try using outlook express or argo soft to see what the problem is 08/11/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/11/08
SSL/TLS
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/11/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
usb scanning not supported, network twain only for GW controllers 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
Twain cannot go over subnet without editing scnhosts file on pc 08/11/08
SNMP community name must be the same on pc and mfp 08/11/08
open port 1022 in the firewall for twain scanning 08/11/08
cannot print on network error 103 check gateway address settings 08/11/08
telnet into the mfp, do show command & check if any ports are down 08/11/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
Solution Text Updated
want ?G4? max compression: scanner SP 1-004 to 3. 08/11/08
E32 or E44 refer to pub 81 08/11/08
Scan to NCP not working: update System Fw v3.12LD0301 & Scanner Fw v1.13.1LR0301 as a set, fw on 08/11/08
tssc site for special fw
Scan to NCP not qorking when server is on a different subset as MFP. Use latest system & scanner fw as a 08/11/08
set
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/11/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/11/08
scan to smb fails: user did not rights to the folder 08/11/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
firewall is blocking ports 08/11/08
Scan fails - PC has to have user name and password 08/11/08
DIS frame length SP 1-105-002 bit 4 to 1 08/11/08

Turn off Tx status report in quick program keys 08/11/08

user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/11/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/11/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/11/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/11/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Solution Text Updated
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/11/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/11/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/11/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/11/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/11/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Defective MBU 08/11/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/11/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/11/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/11/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/11/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08

No post message response from other end after page was sent: Line noise problem contact telcom 08/11/08
person
No post message response from other end after page was sent: Defective FCU 08/11/08
No post message response from other end after page was sent: Defective MBU 08/11/08
No post message response from other end after page was sent: Other end disconnected the call 08/11/08
No post message response from other end after page was sent: Other end run out of paper 08/11/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/11/08
another machine
DCR timer expired: Defective FCU 08/11/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/11/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/11/08
UT, Fax features, general setting, adjust sound volume, make select, use left/right arrow keys, ok 08/11/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 08/11/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/11/08
G3 ECM ? coding/ decoding error: Defective FCU 08/11/08
Solution Text Updated
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/11/08
fax1
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/11/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/11/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/11/08
Mail address not registered on the server: contact admin of server to add address 08/11/08
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 08/11/08
Reseat MBU 08/11/08
Reseat FCU 08/11/08
Defective MBU 08/11/08
Defective FCU 08/11/08
Add pauses between area code and number 08/11/08
Try a different carrier/ check with customer first 08/11/08
Do off hook and listen if you get an operator 08/11/08
Contact telcom person 08/11/08
Change Fax NCU Parameter 06 (SP 2-103-007) do not set to 0 08/11/08
default is User Name = admin, Password = (blank) 08/11/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/11/08

forgot admin and supervisor passwords: need to replace NVRAM 08/11/08


try using outlook express or argo soft to see what the problem is 08/11/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/11/08
SSL/TLS
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/11/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
usb scanning not supported, network twain only for GW controllers 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
Twain cannot go over subnet without editing scnhosts file on pc 08/11/08
open port 1022 in the firewall for twain scanning 08/11/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
cannot print on network error 103 check gateway address settings 08/11/08
Solution Text Updated
telnet into the mfp, do show command & check if any ports are down 08/11/08
cannot ping printer across the network: - set network speed to 10mbps 08/11/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
want ?G4? max compression: scanner SP 1-004 to 3. 08/11/08
Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 08/11/08

Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 08/11/08
Bits 0-4 to 1
Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1 08/11/08

E32 or E44 refer to pub 81 08/11/08


Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 08/11/08
Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004 08/11/08
Scan to NCP not working load System Fw v3.01 or later & Scanner Fw v1.19 or later as a set 08/11/08
Scan to NCP not working over a different subnet as server: Reload System Fw v3.00 or earlier & 08/11/08
Scan to NCP Slow browsing Network (about 5 minutes in NDS) because machines are connecting to the 08/11/08
wrong container for NCP. Use special firmware Use System v301LR0318 & Scanner v1191LR0318 as a set.

scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/11/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/11/08
scan to smb fails: user did not rights to the folder 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
sd card is locked 08/11/08
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 08/11/08
firewall is blocking ports 08/11/08
Scan fails - PC has to have user name and password 08/11/08
Bridge relay sensor does not turn ON - check interchange unit shift gate operation 08/11/08
user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/11/08
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/11/08
008 bits 0, 1, 2, 3 to 1's
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
fax forwarding: refer to FAQ Answer ID 85505 08/11/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 08/11/08
parameter settings
Solution Text Updated
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 08/11/08
be ?0?
Fax forwarding: faxed step by step procedure 08/11/08
try using outlook express or argo soft to see what the problem is 08/11/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/11/08
SSL/TLS
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/11/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
p/s sd card in lock position ? unlock 08/11/08
usb scanning not supported, network twain only for GW controllers 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
Twain cannot go over subnet without editing scnhosts file on pc 08/11/08
SNMP community name must be the same on pc and mfp 08/11/08
open port 1022 in the firewall for twain scanning 08/11/08
cannot print on network error 103 check gateway address settings 08/11/08
telnet into the mfp, do show command & check if any ports are down 08/11/08
cannot ping printer across the network: - set network speed to 10mbps 08/11/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/11/08

want ?G4? max compression: scanner SP 1-004 to 3. 08/11/08


line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/11/08

explained how to use user tools and change settings 08/11/08


E32 or E44 refer to pub 81 08/11/08
sd card in lock position - to lock lever should be to the contact side 08/11/08
Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 08/11/08
Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 08/11/08
Scan to NCP not working update System Fw v1.04LR0259 & Scanner Fw va4_2.05.1LR0259 as a set. Fw 08/11/08
on tssc website under special/ custom
Scan to NCP not working when the server is on a different subnet as the MFP. Load the latest system and 08/11/08
scanner fw as a set
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/11/08
Solution Text Updated
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/11/08
scan to smb fails: user did not rights to the folder 08/11/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
sd card is locked 08/11/08
firewall is blocking ports 08/11/08
check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP open port 137, 08/11/08
138 &139
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 08/11/08
Scan fails - PC has to have user name and password 08/11/08
Fax option not recognized - check MBU is properly seated on FCU 08/11/08

Fiery power supply defective. 08/11/08


Parts inquiry suggest to submit parts inquiry through tsc website 08/12/08
Check for paper stuck inside one of the tray connectors where they interface with the machine 08/12/08
Replace BICU 08/12/08
Replace engine nvram 08/12/08
Replace harness going from power supply to BICU - A2935507 - cn113 on psu to cn301 on BICU 08/12/08
Rreplace power supply 08/12/08
Now loading displayed, Upgrade firmware 08/12/08
For reset of NIC - Set Jumper OP2 to off - insert card - wait for 3 green leds to flash the green and amber - 08/12/08
turn off machine - reset jumper to default
Parts inquiry suggest to submit parts inquiry through tsc website 08/12/08
Copier locks up while scanning. Suggest to perform sp 5801-9 08/12/08
Inspect pressure roller & perform adjustment, page 3-35 in SR-90 service manual. 08/12/08
Open door with no location - inspect or replace front door switches for the LD Unit power 08/12/08
Copier locks up while scanning. Suggest to perform sp 5801-9 08/12/08
Wire was pinched to LCT by toner collection bottle holder 08/12/08
Duplex registration issue - Set in User tools duplex margin adjustment. 08/12/08

No Feed from Lower tray only: Test clutch and motor operation with input/output checks 08/12/08
Self diagnostic error ASIC: controller board defective; 08/12/08
Self diagnostic error CPU: controller board defective; 08/12/08
Solution Text Updated
Self diagnostic error CPU: download controller firmware again; 08/12/08
Kernel mismatch error: download controller firmware again; 08/12/08
Watchdog error: controller board defective; 08/12/08
Watchdog error: software malfunction- download controller firmware again; 08/12/08
Startup without video input end: controller board defective; 08/12/08
Startup without video output end error: controller board defective; 08/12/08
ADF gate abnormal 3: ADF connector defective; 08/12/08
ADF gate abnormal 3: SBU board defective; 08/12/08
ADF gate abnormal 2: ADF connector defective; 08/12/08
ADF gate abnormal 2: SBU board defective; 08/12/08
ADF gate abnormal 1: ADF main board defective; 08/12/08
ADF gate abnormal 1: input/output board defective; 08/12/08
ADF gate abnormal 1: poor connection (ADF gate line) between ADF main board and the BICU; 08/12/08
Engine start error: engine board defective; 08/12/08
Engine start error: controller defective; 08/12/08
Engine start error: loose connection; 08/12/08
Accounting battery error: accounting device defective; 08/12/08
Accounting RAM error: accounting device defective; 08/12/08
Accounting error 2: accounting device defective; 08/12/08
Accounting error 2: loose connection; 08/12/08
Accounting error 1: accounting device defective; 08/12/08
Accounting error 1: loose connection; 08/12/08
ADF connection error: incorrect ADF; 08/12/08
ADF connection error: the connector of the ADF is removed while the machine is the energy saver mode; 08/12/08

Communication error between the BICU and ADF: poor connection between the BICU and the ADF main 08/12/08
board;
Communication error between the BICU and ADF: ADF main board defective; 08/12/08
Communication error between the BICU and ADF: BICU defective; 08/12/08
Independent toner message - Turn off sp 5051. 08/12/08
ACS cannot be selected - Check Key counter or User code management - is selected to on 08/12/08
Image skew while printing. Check for missing paper transfer roller spring 08/12/08
Fusing exit sensor jam - LEF 8.5 x 11 - Inspect paper transport suction fan 08/12/08
Reintstall connectors for TD and toner bottle motor correctly 08/12/08
Relay jam error - Replace torque limiter in paper feed unit. 08/12/08
Solution Text Updated
Copier locks up while scanning. Suggest to perform sp 5801-9 08/12/08
Reset SP 1902-1 to 0, if 0 does not work try another value such as 10. 08/12/08
Polygon mirror motor ready error - Replace Polygon mirror motor 08/12/08
Polygon mirror motor ready error - Replace Laser Diode Unit 08/12/08
Zero cross reference error - Disconnect surge protector test unit 08/12/08
Mulitple SC codes - Check drum shaft flange screw 08/12/08
Laser diode unit part number - B247 1859 Laser Diode Unit 08/12/08
For SR-841 & SR-842 replace entrance mylar on stapler. 08/12/08
Inspect Right side Tandem tray - paper height sensors and harnesses - for short 08/12/08
user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/12/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 08/12/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 08/12/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 08/12/08
Fax not rx within 6 secs: try another fax machine 08/12/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/12/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, MBU and line 08/12/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/12/08
How do you set a color drum to black - Set dip sw 901 1 and 2 to on to set to black drum. 08/12/08
SP No. 26 Master Counter Keeps track of the total number of masters made.SP No. 25 Paper Counter 08/12/08
Keeps track of the total number of copies.
Insure that connector for paper exit timing sensor is blue - Upper left sensor 08/12/08
Paper timing exit sensor jam - inspect sensor actuator on back of drum unit 08/12/08
Optional key counter interface type A goes on VBCU connector cn223 08/12/08
Shift Roller motor error - Check harness connection to shift roller motor - Loose 08/12/08
Address book error - Format HDD with SP mode 5832-6 08/12/08
Potential sensor error : K - Spring for black ITB roller is missing 08/12/08
Heat transfer paper is not supported on this model. 08/12/08
Image skew. Check for missing springs of paper transfer roller 08/12/08
Punch, sort, & duplex cannot be selected when using bypass per operator manual. 08/12/08
Stamp Data Download: Copier SP 5-853-1 08/12/08

Addressbook Transfer from Controller to HDD: Copier SP 5-846-40 08/12/08

User access to Addressbook : Copier SP 5-846-41 08/12/08


Solution Text Updated
Parts inquiry suggest to submit parts inquiry through tsc website 08/12/08
MP7000/SR 842/GBC111 - What eeprom goes in finisher - No need to change eeprom. No kit needed. 08/12/08

Check for loose connections on IPU pcb 08/12/08


For language firmware use B234 Language firmware 08/12/08
Reset SP 1902-1 to 0, if 0 does not work try another value such as 10. 08/12/08
Paper Size mismatch: Confirm end fence in cassette is inserted in correct position. 08/12/08
To enter SP mode-press and hold both arrows for 15 seconds and then press enter. 08/12/08
Parts inquiry suggest to submit parts inquiry through tsc website 08/12/08
Reset SP 1902-1 to 0. If it does not reset try another value such as 10. 08/12/08
DIS/NSF not detected within 40s of Start: Check line connection 08/12/08
DIS/NSF not detected within 40s of Start: Check NCU - FCU connections 08/12/08
DIS/NSF not detected within 40s of Start: Incompatible machine on other end 08/12/08
DIS/NSF not detected within 40s of Start: Replace NCU 08/12/08
DIS/NSF not detected within 40s of Start: Replace FCU 08/12/08
DIS/NSF not detected within 40s of Start: Bad phone line 08/12/08
Incompatible modem at other end 08/12/08
CFR or FTT not received after modem training: Check the line connection 08/12/08
CFR or FTT not received after modem training: Check the FCU-NCU connections 08/12/08
CFR or FTT not received after modem training: Try changing the TX level and/or cable equalizer settings 08/12/08

CFR or FTT not received after modem training: Replace the NCU 08/12/08
CFR or FTT not received after modem training: Replace the FCU 08/12/08
CFR or FTT not received after modem training: The other machine may be faulty, try sending to another 08/12/08
machine
CFR or FTT not received after modem training: RX signal weak or defective, possible bad phone line 08/12/08

Unsuccessful after modem training at 2400 bps: Check the line connection 08/12/08
Unsuccessful after modem training at 2400 bps: Check the NCU-FCU connections 08/12/08
Unsuccessful after modem training at 2400 bps: Replace the FCU 08/12/08
Unsuccessful after modem training at 2400 bps: Replace the NCU 08/12/08
Unsuccessful after modem training at 2400 bps: Defective phone line 08/12/08
Unsuccessful after modem training at 2400 bps: Try adjusting TX level (NCU Parameter 01) and/or cable 08/12/08
equalizer (G3 Switch 07)
User code time out press clear mode and clear stop key at same time. 08/13/08
Solution Text Updated
User code time out press clear mode and clear stop key at same time. 08/13/08

Programming and use- user tools, system settings, count manager, set user code, select copy 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Access code clear - SP mode 7810 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Parts inquiry's can be made throught the TSC website 08/13/08
Reset User Name and Password 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Cannot punch 2 hole top - SEF paper - select 2 hole left only 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Light copies suggest to replace development drive motor assembly 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
user tools - copy document server feature - general features - customize copy feature - select proper key 08/13/08

How can we program in a personalized subject line into the copier so I save it for further use: 08/13/08
Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 08/13/08
Solution Text Updated
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Engine start up error - Cut wire ties on connectors cn 602 603 604 on bcu and retie them looser 08/14/08
Self diagnostic error - NVRAM defective 08/14/08

APS Printing not function: Print job size must match plotter paper size/formats (Architecture/ 08/14/08
Engineering)
APS Printing not function: Print job size must be exact, any length or width deviations disable APS 08/14/08

Memory setting error - replace HHD 08/14/08


Transfer Unit counter reset: Engine Service mode>SP 7-804 08/14/08
Fuser Unit counter reset: Engine Service mode>SP 7804-19 08/14/08
PCU counter reset: Engine Service mode>SP 7804- 2(Black), 3(Magenta), 4(Cyan), 5(Yellow) 08/14/08
Development unit counter reset: Engine Service mode>SP 7804- 7(Black), 8(Magenta), 9(Cyan), 08/14/08
10(Yellow)
Waste toner full - Empty or replace left side waste toner bottle 08/14/08
Change Fax sp 1105-4 bit 2 to a 0 08/14/08

Washed out copies only on black - Check transfer belt roller bushing 08/14/08
1st laser sync error: laser sync detec board out of position. 08/14/08

1st laser sync error: laser sync detect board defective. 08/14/08

1st laser sync error: laser sync mirror out of position. 08/14/08

1st laser sync error: LD unit defective. 08/14/08

1st laser sync error: engine board defective. 08/14/08

1st laser sync error: laser sync detect board cable connection. 08/14/08
Solution Text Updated
Web Image Monitor password=Admin (A is capitalized) 08/14/08
Software Monitor password: Admin074 (A is capitalized) 08/14/08
Web image Monitor password: password 08/14/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
HDD 1 error - A295 one series require 20 gig HDD'S, part # A2959000. 08/15/08
HDD 2 error - A295 one series require 20 gig HDD'S, part # A2959000. 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
Key operator mode clear - Suggest to run sp 7810 and reboot copier 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
Self diagnostic error - Backup battery defective 08/15/08

Hold print job doesnt show on printer but can be viewed through web image monitor suggest to perform 08/15/08
sp 5801-8 and reboot
Corona wire breaks check and clean exterior of laser unit 08/15/08
(RX) Tray 1 overfilled with paper. remove some paper and reset tray. 08/15/08
Power supply A defective 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
Hold print job doesnt show on print but can be viewed through web image monitor suggest to perform 08/15/08
sp 5801-8 and reboot
Communication error MCU - BCU - Replace Fuse 002 on PSU A 08/15/08
image shift while duplex-clean CIS sensors 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
SIB defective 08/15/08
BICU defective 08/15/08
Enable NIC and USB with SP 5-985 1 & 2 to a 1 08/15/08
Bypass tray Lock Symbol: Bypass not available for Autotray switching 08/15/08
Cap on waste toner bottle is reverse thread - Broken 08/15/08
Hold print job doesnt show on printer but can be viewed through web image monitor suggest to perform 08/15/08
sp 5801-8 and reboot
Fax Confirmation History: Fax Journal will report last 50 communications 08/15/08

Monthly Fax Confirmation: Web Image Monitor> Job History details older fax info. 08/15/08

Corona wire breaks check and clean exterior of laser unit 08/15/08
Solution Text Updated
Corona wire breaks check and clean exterior of laser unit 08/15/08
IEEE 1394 interface error: Replace controller 08/15/08

Service Mode access: Press and hold 1 and * while turning power on 08/15/08
Maintenance Mode access: Press menu> Black Start> Up Arrow 4 times ( Maintenance appears if 08/15/08
successful )
Error Code Logging: Enter maintenance mode> Funtion 82 Machine Error Code indication 08/15/08
Ethernet Board Error displayed: Service Mode> Engine> 5 Mode> 801 Memory clear >11 NCS 08/15/08
user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/18/08
Fax forwarding Refer to step by step answer id 85513 in global knowledgebase 08/18/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 08/18/08
parameter settings
Fax forwarding: fax the step by step procedure 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
p/s sd card in lock position ? unlock 08/18/08
usb scanning not supported, network twain only for GW controllers 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
Solution Text Updated
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
usb scanning not supported, network twain only for GW controllers 08/18/08

SNMP community name must be the same on pc and mfp 08/18/08

open port 1022 in the firewall for twain scanning 08/18/08

Twain cannot go over subnet without editing scnhosts file on pc 08/18/08

STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Custom firmware to allow "Scan to Folder" to function on a Windows 2003 with SMB packet signing 08/18/08
enabled. on tssc website
SNMP community name must be the same on pc and mfp 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
usb scanning not supported, network twain only for GW controllers 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
SNMP community name must be the same on pc and mfp 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
Solution Text Updated
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
cannot print on network error 103 check gateway address settings 08/18/08
telnet into the mfp, do show command & check if any ports are down 08/18/08
Support SD card size for firmware update per Techmail RC070585 16MB, 32MB, 64MB, 128MB, 256MB, 08/18/08
512MB, 1GB, 2GB
E32 or E44 refer to pub 81 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
usb scanning not supported, network twain only for GW controllers 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
open port 1022 in the firewall for twain scanning 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
Fax forwarding Refer to step by step answer id 85513 in global knowledgebase 08/18/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 08/18/08
parameter settings
Fax forwarding: fax the step by step procedure 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
p/s sd card in lock position ? unlock 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
usb scanning not supported, network twain only for GW controllers 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
user parameter sw 15 bit 0 - 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/18/08
Change Copier SP 5-860-022 to 0 refer to FAQ from RCL 001342 08/18/08
Solution Text Updated
change SP 5985 - 1 and 2 to a 1 = enables NIB and USB 08/18/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/18/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/18/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/18/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
no comm from one location: change to MH SP1-104-001 bit 0 & 1 to 0 08/18/08

Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/18/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/18/08

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/18/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/18/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/18/08

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/18/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/18/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/18/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/18/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/18/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/18/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/18/08

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/18/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/18/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/18/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/18/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/18/08
Solution Text Updated
No post message response from other end after page was sent: Line noise problem contact telcom 08/18/08
person
No post message response from other end after page was sent: Defective FCU 08/18/08
No post message response from other end after page was sent: Defective MBU 08/18/08
No post message response from other end after page was sent: Other end disconnected the call 08/18/08
DCR timer expired: Defective FCU 08/18/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/18/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/18/08
G3 ECM coding/ decoding error: Defective FCU 08/18/08
G3 ECM coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/18/08
G3 ECM coding/ decoding error: Other end has a problem, try another fax 08/18/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/18/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/18/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/18/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/18/08
Mail address not registered on the server: contact admin of server to add address 08/18/08
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 08/18/08
Fax forwarding Refer to step by step answer id 5508 in global knowledgebase 08/18/08
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 08/18/08
be ?0?
Fax forwarding: faxed step by step procedure 08/18/08
: DIS frame length SP 1-105-002 bit 4 to 1 08/18/08

Add pauses between area code and number 08/18/08


Try a different carrier/ check with customer first 08/18/08
Do off hook and listen if you get an operator 08/18/08
Contact telcom person 08/18/08
default is User Name = admin, Password = (blank) 08/18/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/18/08

forgot admin and supervisor passwords: need to replace NVRAM 08/18/08


try using outlook express or argo soft to see what the problem is 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
Solution Text Updated
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
usb scanning not supported, network twain only for GW controllers 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
cannot print on network error 103 check gateway address settings 08/18/08
telnet into the mfp, do show command & check if any ports are down 08/18/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/18/08

want ?G4? max compression: scanner SP 1-004 to 3. 08/18/08


PDF shrinks image, Scanned PDF will shrink up to three percent. 08/18/08
Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 08/18/08
Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 08/18/08
Scan to NCP not working update System Fw v1.37.2LR0290 & Scanner Fw v.a4_1.07.1LR0290 as a set. Fw 08/18/08
on tssc website under special/ custom
Scan to NCP not working when server is on a different subset as MFP. Use latest system & scanner fw as a 08/18/08
set
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/18/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/18/08
scan to smb fails: user did not rights to the folder 08/18/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/18/08
sd card is locked 08/18/08
check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP open port 137, 08/18/08
138 &139
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 08/18/08
Adjust Transfer Current cleaning SP 2-301-4 08/18/08
Set SP 2996-1 TranferRoller Cleaning to 1 08/18/08
Increase SP 2201-1 Development Bias 20-30v 08/18/08
Check quenching lamp with Output Check SP 5804-003 08/18/08
Change Copier SP 5-860-022 to 0 refer to FAQ from RCL 001342 08/18/08
Change Copier SP 5-860-022 to 0 refer to FAQ from RCL 001342 08/18/08

Self diagnostic error-optional RAM: Defective RAM DIMM 08/18/08


Self diagnostic error-optional RAM: Defective controller 08/18/08
Self diagnostic error-optional RAM: Clean RAM connections and reseat memory 08/18/08
Change Copier SP 5-860-022 to 0 refer to FAQ from RCL 001342 08/18/08
Solution Text Updated
Skew control Upper Lower Limit Y - ITB was not installed correctly 08/18/08
Skew control Upper Lower Limit Y - ITB defective - replace 08/18/08
Skew control Upper Lower Limit Y - Optical unit installed incorrectly 08/18/08
Skew control Upper Lower Limit Y - Defective Optical unit 08/18/08
Skew control Upper Lower Limit M - ITB was not installed correctly 08/18/08
Skew control Upper Lower Limit M - ITB defective - replace 08/18/08
Skew control Upper Lower Limit M - Optical unit installed incorrectly 08/18/08
Skew control Upper Lower Limit M - Defective Optical unit 08/18/08
Skew control Upper Lower Limit C - Defective Optical unit 08/18/08
Skew control Upper Lower Limit C - Optical unit installed incorrectly 08/18/08
Skew control Upper Lower Limit C - ITB defective - replace 08/18/08
Skew control Upper Lower Limit C - ITB was not installed correctly 08/18/08
MUSIC continuous fail - ITB belt installed incorrectly 08/18/08
MUSIC continuous fail - ITB surface scratched 08/18/08
MUSIC continuous fail - MUSIC sensors failed - replace sensor 08/18/08
Drum charge corona wire error K - CGB power pack defective 08/18/08
Drum charge corona wire error K - Replace K Charge corona assembly 08/18/08
Drum charge corona wire error K - Replace OPC drum 08/18/08
Drum charge corona wire error K - Replace BCU pcb 08/18/08
AC charge output error M - Replace HVPS 08/18/08
AC charge output error M - Replace OPC unit 08/18/08
AC charge output error M - Replace VBCU pcb 08/18/08
AC charge output error M - Refer to Service manual - Page 4-17 for troubleshooting guide(under SC 301) 08/18/08

AC charge output error C - Replace VBCU pcb 08/18/08


AC charge output error C- Refer to Service manual - Page 4-17 for troubleshooting guide(under SC 301) 08/18/08

AC charge output error C - Replace OPC unit 08/18/08


AC charge output error C - Replace HVPS 08/18/08
AC charge output error Y - Replace HVPS 08/18/08
AC charge output error Y - Replace OPC unit 08/18/08
AC charge output error Y - Refer to Service manual - Page 4-17 for troubleshooting guide(under SC 301) 08/18/08

AC charge output error Y - Replace VBCU pcb 08/18/08


Charge corona leak K - Inspect CBG connections on Power pack and VBCU 08/18/08
Solution Text Updated
Charge corona leak K - Replace charge corona assembly 08/18/08
Charge corona leak K - Replace CBG power pack 08/18/08
Charge corona wire cleaner error K - Replace Charge wire cleaner motor 08/18/08
charge corona wire cleaner error K - Replace VBCU 08/18/08
Charge corona wire cleaner error K - Replace charge corona wire assembly 08/18/08
Charge bias error M - SP 2202 settings are incorrect 08/18/08
Charge bias error M - Replace charge roller 08/18/08
Charge bias error M - defective charge power pack 08/18/08
Charge bias error C - defective charge power pack 08/18/08
Charge bias error C - Replace charge roller 08/18/08
Charge bias error C - SP 2202 settings are incorrect 08/18/08
Charge bias error Y - SP 2202 settings are incorrect 08/18/08
Charge bias error Y - Replace charge roller 08/18/08
Charge bias error Y - defective charge power pack 08/18/08
Change Copier SP 5-860-022 to 0 refer to FAQ from RCL 001342 08/18/08
Punch movement motor error: Motor harness loose, broken 08/18/08

Punch movement motor error: Motor drive obstructed 08/18/08

Punch movement motor error: Motor defective 08/18/08

Change Copier SP 5-860-022 to 0 refer to FAQ from RCL 001342 08/18/08

Change Copier SP 5-860-022 to 0 refer to FAQ from RCL 001342 08/18/08


Change Copier SP 5-860-022 to 0 refer to FAQ from RCL 001342 08/18/08
Self-diagnostic error - NIB: Replace controller board 08/18/08

Self-diagnostic error - NVRAM: Check if the NVRAM is properly installed 08/18/08

Self-diagnostic error - NVRAM: Replace the NVRAM 08/18/08

IEEE 802.11b error- card not detected: Check the wireless Lan card connection 08/18/08

IEEE 802.11b error- card not detected: Replace the wireless Lan card 08/18/08

Part number suggest tsc website for part inquiry 08/19/08


Dark band op to non op - Replace PCU 08/19/08
Solution Text Updated
Document server printing from mac 10.5 not supported 08/19/08
Startup w/o HD detection - replace Hard Drive 08/19/08

Startup w/o HD detection - check harness between controller and hard drive 08/19/08

Startup w/o HD detection - check power and power leads to hard drive 08/19/08

Finisher lower transport motor error - if using a B706 finisher & SC 720 is associated with jam # 148 08/19/08
replace upper transport motor.
Double image - Formatt HDD. 08/19/08
Scanner HP sensor error - Replace SDRB pcb 08/19/08
Light copies in long runs - Lower toner supply value in Sp-mode 2209. 08/19/08
Can not authenticate via smart device monitor - Telnet into machine and confirm permissions. 08/19/08
Drum yield is approximately 2 million copies, per product support guide. 08/19/08
Duplex staple job out of order - Formatt HDD. 08/19/08
Insure staple stop gate solenoid is tight 08/19/08
Address book error - Suggest replace motherboard 08/19/08
Print total counter for all options - Usertools sytem settings admintools and counter list 08/19/08
SD card authentication failure - Replace printer scanner SD card 08/19/08
SD card authentication failure - reload Printer Scanner firmware 08/19/08
Diagnostic Mode: Press Clear modes> 1993> Clear/Stop 5 Times 08/19/08
Developer Bias leak - Replaced drum. 08/19/08
SD card authentication error - replaced nvram 08/19/08
Set SP 12 to 1, and for False master eject problems set SP 15 to 2. 08/19/08
Finisher not recognized - Install finisher if bridge unit is installed 08/19/08

Folding unit bottom fence lift motor error - check for mechanical binds 08/19/08

Folding unit bottom fence lift motor error - replace motor 08/19/08

Clamp roller retraction motor error - check for mechanical binds 08/19/08

Clamp roller retraction motor error - replace motor 08/19/08

Stack junction gate motor error - replace motor 08/19/08


Solution Text Updated
Stack junction gate motor error - check for mechanical binds 08/19/08

Bridge unit error - check connections between bridge and copier 08/19/08

Finisher not recognized - check connections between finisher/bridge/copier 08/19/08

Energy saver I/O error - reflash firmware 08/19/08

Energy saver I/O error - replace controller board 08/19/08

Monitor error - reload firmware 08/19/08

Monitor error - use different SD card(s) 08/19/08

ASIC self-diagnostic error 0B00 - replace controller board 08/19/08

ASIC self-diagnostic error 0B06 - replace controller board 08/19/08

ASIC self-diagnostic error 0B10 - replace controller board 08/19/08

ASIC self-diagnostic error 0D05 - replace controller board 08/19/08

ASIC self-diagnostic error 0D05 - replace memory DIMM(s) 08/19/08

HDD self diagnostic error 3003 - check connections to hard drive 08/19/08

HDD self diagnostic error 3003 - replace hard drive 08/19/08

HDD self diagnostic error 3003 - replace controller board 08/19/08

HDD self diagnostic error 3004 - replace hard drive 08/19/08

NVRAM self diagnostic error - replace NVRAM 08/19/08

NVRAM self diagnostic error - replace controller board 08/19/08

IEEE 1394 FireWire error - not supported, no longer an option 08/19/08

Wireless LAN error 1 - Bluetooth card missing or not installed correctly 08/19/08
Solution Text Updated
Wireless LAN error 2 - Bluetooth card missing or not installed correctly 08/19/08

Wireless LAN error 3 - replace wireless card ( 802 or bluetooth ) 08/19/08

Wireless LAN error 3 - reseat wireless card ( 802 or bluetooth ) 08/19/08

Wireless LAN error 4 - check connection to wireless card slot 08/19/08

Wireless LAN error 4 - replace bluetooth card 08/19/08

USB I/F error - bad USB card connection 08/19/08

USB I/F error - replace controller board 08/19/08

HDD Encryption error (0) - replace controller board 08/19/08

HDD Encryption error (1) - replace controller board 08/19/08

HDD Encryption error (2) - replace NVRAM 08/19/08

HDD Encryption error (30) - replace controller board 08/19/08

HDD Encryption error (31) - reload firmware 08/19/08

Printer scanner option is Type 7500 08/19/08


Reseat Printer Scanner SD card 08/19/08
Equitrac- set SP 5113-1 to 2, turn on external charge unit in user tools 08/19/08
Enable NIC and/or USB using SP 5-985-1 & 2 08/19/08

Enable NIC using SP 5-985-1 08/19/08

Print total counter for all options Usertools sytem settings admintools and counter list 08/19/08
Upper exit guide plate error - Inpsect Upper guide plate motor and sensor connections 08/19/08
No EMail address - Set administrators email address in System settings / file transfer - and set auto 08/19/08
specify to on
To activate bates stamp use SP 5227 - Now called Stamp Text 08/19/08
Drum yield is approximately - 2 million copies, per product support guide. 08/19/08
IEEE802.11b error: Check the wireless lan card connection 08/19/08
Solution Text Updated
IEEE802.11b error: Replace the wireless lan card 08/19/08

IEEE802.11b interface board error: Check wireless lan interface board connection. 08/19/08

IEEE802.11b interface board error: Replace the interface board 08/19/08

USB interface error: Check the USB connections, make sure that they are securely connected 08/19/08

USB interface error: Replace the controller board 08/19/08

Tray 1 lift error, check for broken return spring for lift solenoid. 08/20/08
Dead machine when new PCU installed - replace PSU 08/20/08
Image shift when scaning to folder - Reset scanner application with SP 5801-9 08/20/08
Tray 1 lift error, check for broken return spring for lift solenoid. 08/20/08
Laser synch detect error - Replace front door switches (5VDC) 08/20/08
To clear a E-xx code - press C/M 1 4 3 and C/S 3 times 08/20/08
To change number of rings - use SP2-103-007 (parameter 06) default is 1 ring, change to # you want 08/20/08

Firmware update issues - Refer to TSB B234 - 46 08/20/08


Tray 1 lift error, check for broken return spring for lift solenoid. 08/20/08
Replace the LCD screen - PN B2381485 08/20/08

Replace ADF spring plate, Refer to TSB 007R 08/20/08


Set SP 5985-01 To enable NIC 08/20/08
HDD startup error - replace Hard Drive 08/20/08

HDD startup error - format with SP5-832-001 08/20/08

HDD re-try failure - replace Hard Drive 08/20/08

HDD re-try failure - replace controller board 08/20/08

HDD re-try failure - check connections between HDD and controller 08/20/08

HDD data read failure - replace Hard Drive 08/20/08

HDD data read failure - format with SP5-832-001 08/20/08


Solution Text Updated
HDD data CRC error - replace Hard Drive 08/20/08

HDD access error - replace Hard Drive 08/20/08

HDD access error - format with SP5-832-001 08/20/08

SD card removed error - insert the card fully into the slot 08/20/08

SD card removed error - card is missing or damaged 08/20/08

SD card access error - reinsert SD card correctly 08/20/08

SD card access error - replace SD card (defective) 08/20/08

SD card access error - replace controller board 08/20/08

Address book error - replace Hard Drive 08/20/08

Address book error - check hard drive connections 08/20/08

Address book error - do SP5-832-006 (HDD format User Info) 08/20/08

HDD mail RX data error - replace Hard Drive 08/20/08

HDD mail RX data error - do SP5-832-007 (format HDD mail RX data) 08/20/08

HDD mail TX data error - replace Hard Drive 08/20/08

HDD mail TX data error - do SP5-832-008 (format HDD Mail TX data) 08/20/08

HDD Delete all error 1 - replace Hard Drive 08/20/08

HDD Delete all error 1 - reinstall the Data Overwrite Security Option 08/20/08

HDD Delete all error 2 - turn machine off/on and try again 08/20/08

HDD Delete all error 2 - reinstall Data Overwrite Security Option 08/20/08

Log Data Error 001 - do SP5-832-004 (formatt HDD job log only) 08/20/08
Solution Text Updated
Log Data Error 001 - replace Hard Drive 08/20/08

Log Data Error 002 - HDD encryption unit not installed 08/20/08

Log Data Error 002 - have customer disable HDD encryption via User Tools 08/20/08

Log Data Error 003 - invalid log encryption key due to defective NVRAM 08/20/08

Log Data Error 003 - do SP5-832-004 (format HDD job log only) 08/20/08

Log Data Error 003 - have customer disable HDD encryption via User Tools 08/20/08

Log Data Error 004 - do SP5-832-004 (format HDD job log only) 08/20/08

Log Data Error 005 - NVRAM or HDD installed from different machine 08/20/08

Log Data Error 005 - do SP5-832-004 (format HDD job log only) 08/20/08

Log Data Error 099 - unknown cause 08/20/08

HDD DOS SD card error - replace DOS sd card (defective) 08/20/08

HDD DOS SD card error - DOS sd card not installed or fully inserted 08/20/08

HDD DOS SD card error - replace NVRAM and install new SD card 08/20/08

TPM authentication error - replace controller board 08/20/08

TPM authentication error -reload system firmware 08/20/08

File Format Converter error - MLB defective, replace the MLB EDP #414007 08/20/08

Main Exit Sensor- check - Replace exit sensor 08/20/08


Fusing overheat error 3(center) : Defective center hot roller thermistor 08/20/08

Fusing overheat error 3(center) : Disconnected center hot roller thermistor 08/20/08

Scanner home position error : Defective BCU 08/20/08


Solution Text Updated
Scanner home position error : Defective scanner home position sensor 08/20/08

Scanner home position error : Defective scanner drive motor 08/20/08

Scanner home position error : Defective scanner drive motor 08/20/08

Scanner home position error : Defective scanner home position sensor 08/20/08

Scanner home position error : Defective BCU 08/20/08

Reseat all connections on Paper feed control board 08/20/08


Tray 1 lift error, check for broken return spring for lift solenoid. 08/20/08
Upper paper limit sensor out of postion - Reinstall sensor 08/20/08
To enable punch on D103 - SP 6980-1 must be enabled. 08/20/08
Double-feed jam, set SP 1908-8 to auto continue in adjustments for operator. 08/20/08
Transfer Belt HP error - check/clean/ replace HP sensor 08/20/08
Replace Fuse 108 on main PSU 08/21/08
Fatal Kernel Error - Updated system and engine firmware 08/21/08
Application selection error A Ram or Dimm option may be faulty reseat options 08/21/08
No Bates stamp availible for this machine 08/21/08
Select custom paper size SP 5112 - add proper paper size 08/21/08
Zfold B660 Upper exit sensor paper late-check /clean upper exit sensor 08/21/08
Set sp mode 2506 - 2 = 15 and sp mode 2968 = 2 08/21/08
On tabs only, machine was set for Stack Mode/set to sort mode 08/21/08
Zero Cross Error - Check thermistor wiring and replace thermistors 08/21/08
Inspect center drum shaft screw 08/21/08
Application selection error - reload firmware 08/21/08

Unexpected software error - reload firmware 08/21/08

Software error - reload firmware 08/21/08

Software error - check SP 7- 403 for details 08/21/08

Software error - reload firmware 08/21/08


Solution Text Updated
Software error - insufficient working memory replace RAM 08/21/08

Application selection error - if SP model - Print or Print/Scan SD card inserted. SP models have Print/Scan 08/21/08
embedded in the controller.
Controller Mismatch Error - see TSB's # 006 & 015 for correct board numbers 08/21/08

Electrical Total Counter error - incorrect NVRAM 08/21/08

Electrical Total Counter error - replace NVRAM 08/21/08

Printer error 1 - reflash firmware 08/21/08

Printer error 1 - insufficient memory 08/21/08

Printer font error - SD card data is corrupted 08/21/08

Printer font error - a needed font is not found on SD card 08/21/08

Net file function error - see FSM pages 4-48 thru 4-50 08/21/08

Software error - formatt HDD 08/21/08

Defective FCU 08/21/08


Progam user codes in address book 08/21/08
Music sensor error - ITB installed incorrectly 08/21/08
Music sensor error - ITB belt damaged 08/21/08
Music sensor error - Music pattern abnornal, do a forced proc cntrl (SP 3821) and check results 08/21/08
Music sensor error - Music sensor disconnected or defective 08/21/08
Finisher feed out error: Finisher drive board defective 08/22/08
Finisher feed out error: Shift motor defective 08/22/08
Finisher feed out error: Shift tray lift motor defective 08/22/08
Cannot duplex any tray message-Have tech reset user tools for system settings and copy document server 08/22/08
features.
Relay sensor - Replace feed unit drive gear (machine side) 08/22/08
Auto paper select feature - Check SP 5127 select 1 to turn off feature 08/22/08
LCT Tray 5 Paper feed sensor - paper present - Replace 5th paper feed sensor 08/22/08
Application error - Suggest reflash copier and fiery firmware 08/22/08
Gamma error M - Magenta development unit drive gear 08/22/08
Solution Text Updated
Image transfer motor error - Check for flipped cleaning blade in ptr unit binding drive. 08/22/08
B602 punch motor error - replace finisher main board 08/22/08
Replace FCU board 08/22/08
DF Registration sensor OFF - clean/replace reg sensor (above white plae) 08/22/08
Scanned Images washed out - perform scanner app reset, SP 5-801-9 08/22/08
Locked print job doesnt print - Suggest to perform sp 5801-8 and reboot. 08/22/08
Follow Technical Service Bulletin B234-020 for alignment procedure 08/22/08
Mispunching - Lube or replace gate solenoid 08/22/08
Loss of 24vdc to finisher - short in Finisher main pcb - Replace finisher main pcb 08/22/08
Toner collection error - Toner Collection Bottle overflow switch not working causing clogged Toner 08/22/08
Collection Coil
Center drum shaft screw was loose - tighten and align flywheel 08/22/08
Side to side digital image shift - Replace laser synch detect pcb 08/22/08
Side to side digital image shift - Replace LD unit 08/22/08
Wireless card goes into slot B2 and supports WPA encrytion 08/22/08
Controller startup error - try w/o FCU installed, replace FCU as needed 08/22/08
Adjust both 1st and 2nd drum master sensors 08/22/08
Scan destination clears after scan is done - Scanner SP 1-012 set to 0 08/22/08

Follow add developer procedure step by step 08/22/08


SP6109 (Adjust Booklet Fold Position) and SP6110 (Adjust Booklet Stapling Position) do not exist sug to 08/22/08
follow bulletin 33
Cannot setup Scan to folder locations in address book - insure that printer scanner option is loaded in slot 08/22/08
2
Fusing pressure release motor error - Motor locked due to overload 08/22/08
Fusing pressure release motor error - Motor drive board (DRB) defective 08/22/08
Fusing pressure release motor error - Motor connection loose 08/22/08
Fusing pressure release motor error - Motor defective 08/22/08
Fusing pressure release motor error - Motor H.P. sensor dirty or defective 08/22/08
Duplex inverter sensor stays on - Replace Duplex inverter sensor 08/22/08
SR 842 - Shift Tray lift motor error - Replace lift motor 08/22/08
SR 842 - Shift tray lift motor error - Replace staple height sensor or actuator 08/22/08
Defective top cover sensor 08/22/08
SMTP authentication is not supported on this model 08/25/08
Solution Text Updated
Fusing exit sensor does not detect paper - check operation/condition of fuser rollers, belt for paper 08/25/08
hesitation
Fusing exit sensor does not detect paper - right side cover not latching closes right, check two pins on 08/25/08
machine frame too.
reinstall print driver 08/25/08
EMB (copier feature expander) hardware error: EMB defective. 08/27/08
EMB (copier feature expander) hardware error: BICU defective. 08/27/08
Printer error: Printer application program defective 08/27/08
first print with magenta background, perform 5801- 08 fixed problem 08/27/08
Plotbase install Load Disk One: Uninstall Plotbase from Add/Remove programs 08/27/08
install custom firmware for pc-based fax issues 08/27/08

White level detect error - replace lens block assy. 08/27/08


White level detect error - replace exposure lamp B1161800 08/27/08
White level detect error - see TSB #013 for lens block info/changes 08/27/08
Electric counter error: Check the connection between the NVRAM and controller. 08/27/08

Electric counter error: Replace the NVRAM 08/27/08

Electric counter error: Replace the controller 08/27/08

LD unit beam pitch adjusted incorrectly: Perform SP 2-109-3 and 2-103-4, execute, turn machine off/on 08/27/08

Web Image monitor login: user name=scanner password=password 08/27/08


Black dev gamma error - see TSB #012R 08/28/08
Black dev gamma error - unsuitable toner density 08/28/08
Black dev gamma error - check process control results, SP3-975 08/28/08
Black dev gamma error - laser exposure problem 08/28/08
Yellow dev gamma error - see TSB #012R 08/28/08
Yellow dev gamma error - unsuitable toner density 08/28/08
Yellow dev gamma error - laser exposure problem 08/28/08
Yellow dev gamma error - check process control results, SP3-975 08/28/08
Yellow dev gamma error - engine firmware must be 1.17 or higher 08/28/08
Magenta dev gamma error - see TSB #012R 08/28/08
Magenta dev gamma error - engine firmware must be 1.17 or higher 08/28/08
Magenta dev gamma error - unsuitable toner density 08/28/08
Solution Text Updated
Magenta dev gamma error - check process control results, SP3-975 08/28/08
Magenta dev gamma error - laser exposure problem 08/28/08
Drum charge error C - Replace charge roller unit 08/28/08
Drum charge error C - Replace charge roller 08/28/08
Drum charge error C - Replace PCU 08/28/08
Drum charge error K - Replace charge power pack 08/28/08
Drum charge error K - Replace charge assembly 08/28/08
Drum charge error C - Replace PCU 08/28/08
Drum charge error M - Replace charge roller unit 08/28/08
Drum charge error M - Replace charger roller 08/28/08
Drum charge error M - Replace PCU 08/28/08
Drum charge error Y - Replace charge roller unit 08/28/08
Drum charge error Y - Replace charge roller 08/28/08
Drum charge error Y - Replace PCU 08/28/08
Development power pack error K - Replace IOB 08/28/08
Development power pack error K - Replace Developer power pack 08/28/08
Development power pack error K - Replace High voltage power supply pcb 08/28/08
Development power pack error M - Replace Developer power pack 08/28/08
Development power pack error M - Replace high voltage power supply pcb 08/28/08
Development power pack error M- Replace Developer power pack 08/28/08
Development power pack error C - Replace High voltage power pack 08/28/08
Development power pack error C - Replace Developer power pack 08/28/08
Development power pack error C - Replace IOB pcb 08/28/08
Development power pack error Y - Replace Developer power pack 08/28/08
Development power pack error Y - Replace IOB pcb 08/28/08
Development power pack error Y- Replace high voltage power supply 08/28/08
Partial black pages from Doc glass only: Check optic cavity for obstructions 08/29/08
Partial black pages from Doc glass only: Check mirrors for cracks or proper positioning 08/29/08
Serial number mismatch: NVRAM defective 08/29/08
Serial number mismatch: BICU replaced without original NVRAM 08/29/08
Password for WIM needs to be reset, use SP 5-801-11 will reset NCS information, including IP address, 08/29/08
password , SDM and WIM info
WIM password reset: SP 5828- 74 08/29/08
Insufficient memory: Lower DPI setting 08/29/08
Solution Text Updated
Error 14-00 SMTP Send Error: input keyop email address in User Tools> System Setting> File Transfer 08/29/08

Error 14-01 SMTP Connection failed: Confirm SMTP address 08/29/08


Error 14-01 SMTP Connection failed: Confirm SMTP Port accessible through firewall/ security software 08/29/08

Error 15-01 POP3/IMAP Server Error: Confirm POP/IMAP address 08/29/08


Error 14-33 No Mail Address for machine: Confirm scanner and admin mail addresses are programmed. 08/29/08

Duplex 2nd side registration off: Adjust SP 1-001-3 08/29/08


First copies not unfused: Adjust SP 1- 003 Fusing Idling to 1-On 08/29/08
Feed jams at tray 1 only: Adjust SP 1-908 Bottom Pressure Plate 08/29/08
Log data abnormal: Reformat HDD using SP 5-832-1 08/29/08
Fusing thermistor open: Refer to TSB B205-B209 17R confirm proper bias plate screw installation 08/29/08

Be sure the toner clutch is turning - replace toner clutch 08/29/08


Clean out chuck and be sure mylars are not blocking 08/29/08
Send in samples toner bottle with e-lert we have dupicated problem yet 08/29/08
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/29/08
008 bit 0-3
Toner Bottle not seated in hopper correctly: Manually pull bottle cap and carefully insert bottle into 08/29/08
housing
Scanner inactive:Confirm SD card is installed in slot 1 or 2 08/29/08
Scanner inactive:Confirm SP 5985-1 is enabled. 08/29/08
VM Card Type E slot locaton: 2 or 3 [Currently No Java applications for this option] 08/29/08
DOS Type D slot locaton: Slot 1 [Use SP 5873-1 to move DOS option to printer sd if necessary] 08/29/08
HDD or File Format Converter not installed: Confirm File Format Converter type C is installed in slot D 08/29/08

Browser unit Type C slot locaton: Slots 2 or 3 08/29/08


GW Controller Supported AutoCAD version: 2000-2009 08/29/08
Plotbase AutoCAD Support: 13/14-2008 08/29/08
Poor fusing only in the morning: Update firmware to ver 1.05.06 08/29/08

Operation panel calibration: Clear modes>1993>Press Clear Stop 5 times 08/29/08

HDD start-up error- Check the HDD conection 08/29/08


Solution Text Updated
HDD start-up error- Reformat the HDD 08/29/08

HDD start-up error: Replace the HDD 08/29/08

HDD reboot error: Turn the main switch off and on 08/29/08

HDD reboot error: Check the connection between the HDD and controller 08/29/08

HDD reboot error: Replace the HDD 08/29/08

HDD reboot error; Replace the controller 08/29/08

HDD data unable to read: Reformatt the HDD 08/29/08

HDD data unable to read: Check the HDD connection 08/29/08

HDD data unable to read: Replace the HDD 08/29/08

HDD data access eror: Replace the HDD 08/29/08

HDD access error: Replace the HDD 08/29/08

Electric counter error: Turn the main switch off and on 08/29/08

User Code Supported?: User Account Enhance Option Type E is required 08/29/08
User Code progamming: User codes are programmed through web image monitor 08/29/08
Printer Font error: Reload System, Printer, NIB and Web System firmware 08/29/08
TD sensor: Output maximum error [Y]: Defective connector / connection 08/29/08
TD sensor: Output maximum error [Y]: Increasing toner density 08/29/08
TD sensor: Output maximum error [Y]: Replace PCU 08/29/08
Ram Clear Memory: System Bit switch 00 set bit 1 to 1. Restart power 08/29/08
Scan to email PDF not TIFF: Change scan destination type from email to scanner in WIM 08/29/08
Autotray switching does not function: Not supported in copy mode 08/29/08
Autotray switching does not function: confirm paper sizes in User tools> Fax Features 08/29/08
Autotray switching does not function: confirm paper sizes in User tools> Fax Features> Setup> Tray Paper 08/29/08
Size
Autotray switching does not function: confirm specified tray is disabled User Tools> Fax Features Key Op 08/29/08
tool> 2222> 4. Specified Tray
Solution Text Updated
Duplex N/A on certain trays - check user tools - system- paper size settings - screen 2 of 3 - enable 2 sided 09/02/08
coping
Legal or larger faxes print on two 8.5x11 pages - confirm 8.5 x 14 tray is not set to 8 1/4 x 14 09/02/08
Duplex and/or sort can not be selected - hard drive connector 09/02/08
Data light blinks but page does not print - user code management is on for printer but no code or wrong 09/02/08
code was used
Stamp features grayed out - insure 32M or 64M is seated correctly on controller PCB ( memory needed 09/02/08
for preset stmp)
Duplex margin shift - user tools - copier - edit - auto margin adjust for duplex - set to 0 09/02/08
Registration 1 to 2 off - user tools, copier, edit, set 1 to2 auto margins to 0 on page 1 of 2 09/02/08
Background - check mag roller assembly grounding tab 09/02/08
Background - check VSP values, detone as needed 09/02/08
Background - edge of copies-toner adhered to mag roller - incorrect developer installed 09/02/08
Background - if severly overtoned replace developer 09/02/08
Replace Staple tray harness 09/02/08
HDD startup error - replace HDD 09/02/08

HDD startup error - reformat HDD with special SP5-832 09/02/08

HDD startup error - replace controller 09/02/08

HDD startup error - check ribbon cable connection to HDD 09/02/08

Running larger than 24 in paper to top exit incorrectly - Larger sized paper should exit to lower exit 09/02/08

Misfeeding thick paper from bypass jam - Enable sp 1905-thick paper mode 09/02/08
Se SP mode 5118 to 0 ( disable copying) 09/02/08
ADF cant detect correct paper size - Replace adf cover B4771791 09/02/08
color registration fails, replace encoder roller for the color registration issue 09/02/08
Stack Feed out belt HP error - silver clip fell off stack feed out belt 09/02/08
Magenta gamma error - check process control results, SP3-975 09/02/08
IH inverter zero X freq error - cooling fan not turning may be loose on motor shaft 09/02/08
Faxes dropped when RX from pc based fax - set Fax SP1-105-002 bit 4 to a 1 09/02/08
Stamp Grayed out - SP5-853 to download stamp data 09/02/08
Refer to bulletin TSB B234 - 44 for revised firmware. 09/02/08
Reset SP 2973 to 0 09/02/08
Solution Text Updated
SP 5104 (special SP mode) for Double count 11 x 17 09/02/08
Main motor lock (motor control signal error) - Defective main motor 09/02/08
Main motor lock (motor control signal error) - Main motor obstructed 09/02/08
Zero X signal error - replace power supply unit. 09/02/08

NVram diagnostic error - Take two NVRams off old board and install on new board in correct order 09/02/08

Zero X signal error - A level code, reset with SP5-810 09/02/08

Complete booklet beta patch upgrade as follows ; XKCEY - XP7ST - XT6UU - YNX0H 09/02/08
Complete booklet beta patch upgrade as follows ; XKCEY - XP7ST - XT6UU - YNX0H 09/02/08
Toner hopper motor error- M51 works - but when magenta pump 5804 - 48 - machine codes - Inspect 09/02/08
toner supply unit for binding
Enable single color - Set sp 5618 to 0 09/02/08
Refer to TSB D014 - 27 - New style ITB cleaning unit. 09/02/08
Engine startup error - LCT lift tray sensor was shorted 09/02/08
Pressure roller lift error 2 - Pressure roller lift sensor connection loose or broken 09/02/08
Pressure roller lift error 2 - Pressure roller lift sensor dirty or defective 09/02/08
Pressure roller lift error 2 - Pressure roller lift motor movement obstructed 09/02/08
Pressure roller lift error 2 - Pressure roller lift motor defective 09/02/08
Follow procedures outlined in TSB-037 09/02/08
Displays memory full when scaning to folder - Reset sp 5801-9 09/02/08
Fusing thermistor error 1 - Thermistor defective 09/02/08
Fusing thermistor error 1 - Thermistor connection defective 09/02/08
Fusing thermistor error 1 (end thermistor) - Thermistor disconnected 09/02/08
Fusing thermistor error 1 (end thermistor) - Thermistor dirty or defective 09/02/08
Disable CIS - in user tools Adjustments for operator SP 1911 to 0. 09/02/08
Execute process control: SP 3-820 and check results SP 3-821 09/02/08
Execute Line Position Adjustment: SP 2-111-200 and 2-111-001 and check results SP 2-187 09/02/08
Execute TD sensor intiailization: SP 3-801 09/02/08
Color Registration Error: Execute SP 5-998- 2 Color Mis-registration clear 09/02/08
European Custom Paper sizes: SP 5-024-001 0=Europe/Asia 1=US 09/02/08
Daylight savings time: SP 5-307-02 NA -300 09/02/08
Page or Development counts: SP 5-045-001 09/02/08
Reset fuser SC: SP 5-810-001 and power machine Off and On 09/02/08
Solution Text Updated
Shutter motor error: Check shutter for proper movement 09/02/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
First exit sensor lag error- Replace exit sensor. 09/03/08
How do I turn off config page from printing. Web into machine, default password sysadmin. 09/03/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
Laser synchronization detector error - Make sure CN344 on IPU PCB pluged in correctly (bad connection) 09/03/08

Laser synchronization detector error - Replaced front door safety switch 09/03/08
Laser synchronization detector error - Replace laser sync detect PCB 09/03/08
Laser synchronization detector error - Replace laser diode PCB 09/03/08
Exit sensor after jogging - Check or replace finsher exit sensor 09/03/08
Registration late - Clean or replace registration sensor 09/03/08
Tray 1 will not move from left to right - Replace AB033084 Timing Pulley - 15T 09/03/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
ADF copys in reverse order- Update ADF firmware to 1.19 or higher. 09/03/08
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
E8000 E7000 unable to print can ping - Suggest to enable LPR byte couting 09/03/08
Laser sync detect error- replace laser unit 09/03/08
Laser sync detect error- replace ozone filters 09/03/08
Laser sync detect error- Replace door switches 09/03/08
Laser sync detect error- Replace laser sync detect PCB 09/03/08
Laser sync detect error- Replace poloygon mirror motor 09/03/08
SD Card error- Replace SD card. 09/03/08
Back up address book with sp5846-051 09/03/08
ID sensor error 2- ID voltage = 5 V - Dirty or defective ID sensor 09/03/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
Finisher entrance sensor jam - Replace finisher entrance sensor. 09/03/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
Solution Text Updated
Reset web counter in sp1902-001 set to 0 and reboot. 09/03/08
Z-fold timing sensor error - Reseat Z fold timing sensor connector 09/03/08
Toner bottle unit error - Check toner near end sensor (in the toner bank) spring defective 09/03/08
Rreplace finsher shift tray motor and bracket 09/03/08

Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
Communication error between BCU & ADF - Replace ADF main pcb 09/03/08
Exit sensor misfeed - Refer to TSB B234 - 029 for toner build up on guide plate 09/03/08
Exit sensor misfeed - Refer to TSB B234 - 029 for toner build up on guide plate 09/03/08
Run Tabs Face UP-Set copy on glass to face up, have no designation in paper trays and set the margin 09/03/08
adjust in edit image.
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
Encryption status shows status of encrytion function of the address book on the ldap server 09/03/08
Paper Position Sensor Slide Motor Error- Replace Motor. 09/03/08
Printer Configuration- Tray 2 Paper Size not supported: User tools> System Settings> Tray 2 paper size> 09/03/08
Change from 8.25x14 to correct size.
Fusing exit sensor jam - set 5958 - 45 09/03/08
Clean ADF sensors 09/03/08
Check platen cover sensor with SP 5-803-45 09/03/08
Check DF position sensor with SP 5-803-38 09/03/08
Check DF original set sensor with SP 5-803-40 09/03/08
Empty or replace waste toner bottle 09/03/08
Test or replace used toner bottle motor 09/03/08
Test or replace used toner overflow sensor 09/03/08
Modify SP 2926-3 (amount of prints after used toner indication) 09/03/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
Set SP4-100-1 to 1 09/03/08
Pressure arm was bumping into case - Replace Master ejection case assembly - PN C2653407 09/03/08
Pressure arm was bumping into case - Replace Master ejection case assembly - PN C2653407 09/03/08
Pressure arm was bumping into case - Replace Master ejection case assembly - PN C2653407 09/03/08
No communication from one location - Turn off ECM-Set fax sp 1104-002 bit 0 to 0 and reboot. 09/03/08

Fan Motor Error- check M59,M60,M61 & M62 connections - Developer Intake Fans 09/03/08
Solution Text Updated
To enable an external key counter device set SP 5113-001 to 2 & set user tools for external charge 09/03/08
management.
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
Set sp 5985-001 and sp 5985-002 to 1 and reboot. 09/03/08
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
Printing - No operation with BK5010 installed-make sure finsher interupt switch is off 09/03/08
Reseat 256 MB DIMMs on controller PCB. 09/03/08
Controller start up error - Reseat all connections on motherboard and controller pcb 09/03/08
Cover interposer firmware that supports BC 3.5 is V2.050:32 09/03/08
Firmware update procedure: Use a parallel cable and Copy /B Filename.upd lpt1 in Command prompt. 09/03/08
FSM p5-90
Toner Saving Mode: Menu/Set> Enable> Menu/Set> Stop 09/03/08
Sleep Timer (energy saver): Menu/Set> 162> Select 1- 99> Menu/Set> Stop 09/03/08
Mode Timer (function reset): Menu/Set> 11> Select OFF/0/30 sec /1/2/5 min> Menu/Set> Stop 09/03/08
Ring Volume: Menu/Set> 141> Select Low/Med/Hi/ Off> Menu/Set> Stop 09/03/08
Beeper Volume: Menu/Set> 142> Select Low/Med/Hi/ Off> Menu/Set> Stop 09/03/08
Speaker Volume: Menu/Set> 143> Select Low/Med/Hi/ Off> Menu/Set> Stop 09/03/08
Daylight Savings Time: Menu/Set> 15> ON/Off> Menu/Set> Stop 09/03/08
Station Id Time: Menu/Set> 03> Fax #> Menu/Set> Phone #> Menu/Set> Company Name> Menu/Set> 09/03/08
Stop
Date/Time: Menu/Set> 02> Year> Menu/Set> Month> Menu/Set> Day> Menu/Set> Time 24 hr format> 09/03/08
Menu/Set> Stop
Error Alarm : SP 5-505-001 0 =Off 09/03/08
Destination/Country code : SP 5-8-08-001 4=US 09/03/08
Charge AC bias error: Replace PCU for magenta 09/03/08
Charge AC bias error: Replace the drum positioning plate 09/03/08
Charge AC bias error: Replace high voltage power 1 09/03/08
Confirm Dip switch setting: Normal = Switch 1 on/ 6- 8 off 09/03/08
Scanner does not move :Test via Demonstration mode: Dip switch setting: = sw 1- 7 Off and 8 On> Set 09/03/08
rotary dial to 0 or 1
ADF does not move :Test via Demonstration mode: Dip switch setting: = sw 1- 7 Off and 8 On> Set rotary 09/03/08
dial to 3/4 or 8
IP address installation: Menu> Networks Settings> Yes> Machine IP> Yes> Auto/Specifiy> Yes> 09/03/08
Adjustment procedure - C/M 1993 C/S 5 x's and then the # key 09/04/08
Solution Text Updated
Can not collate from application. Turn off collate on application software 09/04/08
BCU to ADF communication break- Replace adf cables. 09/04/08
Software error 2 ECU- reflash machine firmware 09/04/08
Transfer error code Check transfer harness that goes to main pcb for open wires 09/04/08
Fusing lamp overheat error : Defective MCU 09/04/08
NVRAM error : Defective NVRAM 09/04/08
NVRAM error : NVRAM installed incorrectly 09/04/08
Can not collate from application. Turn off collate on application software 09/04/08
B700/SR4000 Entrance sensor jam - Update firmware to V3.18 09/04/08
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Can not collate from application. Turn off collate on application software 09/04/08
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Image distorted - replace I.P.U. board 09/04/08
Sub scan motor error : Defective sub scan encoder sensor 09/04/08
Sub scan motor error : Defective sub scan motor 09/04/08
Exposure lamp error : Defective exposure lamp 09/04/08
Exposure lamp error : Defective lamp stabilizer 09/04/08
Exposure lamp error : Defective exposure lamp harness 09/04/08
Scanner home position error : Defective BCU 09/04/08
Scanner home position error : Defective scanner motor 09/04/08
Scanner home position error : Defective scanner motor harness 09/04/08
Scanner home position error : Defective scanner home position sensor 09/04/08
Scanner home position error : Defective scanner home position sensor 09/04/08
Scanner home position error : Defective scanner motor 09/04/08
Scanner home position error : Defective BCU 09/04/08
Background-dirty - check SP 4-685, 4-686, 4-687 if at 240 default reset back to Factory Data Sheet 09/04/08

Can not collate from application. Turn off collate on application software 09/04/08
Refer to Bulletin #2R for B830 finisher. 09/04/08
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Can not collate from application. Turn off collate on application software 09/04/08
Tray 1 lift error, Return spring for lift solenoid is broken. 09/04/08
Solution Text Updated
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
E32 or E44 refer to Tech Pub 81 09/04/08
SD card in lock position - to lock lever should be to the contact side 09/04/08
Romdata folder, prefix on the firmware refer to section 5.1.11 firmware update procedure do not put all 09/04/08
the fw in the same folder
Use top SD Card Service Slot to load firmware 09/04/08
Can not collate from application. Turn off collate on application software 09/04/08
Developer fill failed -make sure transfer unit handle is down and door closed 09/04/08
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Can not collate from application. Turn off collate on application software 09/04/08
image shifting when scanning to folder - sp5801-9 09/04/08
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Polygonal motor syncronization error : Defective polygonal motor 09/04/08
Dark Potential correction- clean replace potential sensor 09/05/08
WIM login reset sp 5828-074 Delete Password 09/05/08
Jobs disappear at machine Unauthorized access: User codes for print active, disable or input a code in the 09/05/08
print driver properties
TAN Activation website: Rspfiles.com 09/05/08
NCU Parameter 6 SP 2-103-07 set to 1 but rings 8 times: Reception Mode set to Auto Switch, Change to 09/05/08
Auto Mode
fiery displays now loading, reversed interface cable (marked). 09/05/08
Check rear connector for paper or damage 09/05/08
dark magenta image with RPCS driver, sp 5801-08 printer application 09/05/08
Image repeats - format HDD 09/05/08
Can't dial fax numbers manually - User Tools, System Settings, Admin Tools, Extended Security, turn off 09/05/08
restrict destinations
fusing rotation error - new sensor TSB#008 p/n - AW020190 09/05/08
reset tray with 11x17 tray installed- replace short connector on left side 09/05/08
TAN Activation website: Rspfiles.com 09/05/08
Stamp download not working - Install HDD then format, reboot. Execute SP5 853 then reboot. 09/05/08

Pinched wire off i/o board connector 316. 09/05/08


Solution Text Updated
Bottom plate position sensor in df was shorted to ground. 09/05/08
Adjusting TX volume: Menu> Ok> Machine Settings> Ok> Speaker Volume> Ok> Line Monitor Volume 09/05/08

Adjusting Alarm volume: Menu> Ok> Machine Settings> Ok> Speaker Volume> Ok> Alarm 09/05/08
Adjusting Job End volume: Menu> Ok> Machine Settings> Ok> Speaker Volume> Ok> Job End 09/05/08
Adjusting Job Error volume: Menu> Ok> Machine Settings> Ok> Speaker Volume> Ok> Job Error 09/05/08
Color Registration: Menu> Ok> Machine Settings> Ok> Color Reg> 09/05/08
Transfer Belt cleaning: Menu> Ok> Machine Settings> Ok> TB Clean 09/05/08
Toner save mode: Menu> Ok> Machine Settings> Ok> Toner save. 09/05/08
Supply Information: Menu> Ok> Machine Settings> Ok> Supply info. 09/05/08
Auto Continue: Menu> Ok> Machine Settings> Ok> Auto Continue. 09/05/08
Paper size and type: Menu> Ok> Machine Settings> Ok> Paper Setting 09/05/08
Error 10-40 IP Address not stored: Input IP address User tools> Key Op Tools> Network> TCP IP> IP 09/05/08
Address
Error 10-45 DNS address not stored: Input DNS address User tools> Key Op Tools> Network> TCP IP> DNS 09/05/08
Address
Error 10-46 DNS server not found: Confirm DNS address User tools> Key Op Tools> Network> TCP IP> DNS 09/05/08
Address
Error 10-60 POP server not registered: Input POP address User tools> Key Op Tools> Network> Mail> POP 09/05/08

Error 10-61 POP server not found: Confirm POP address User tools> Key Op Tools> Network> Mail> POP 09/05/08

Error 10-62 POP server log in disabled: Confirm POP User credentials User tools> Key Op Tools> 09/05/08
Network> Mail> POP
Error 10-70 SMTP server address missing: Input SMTP address User tools> Key Op Tools> Network> 09/05/08
Mail> SMTP
Error 10-73 SMTP server not found: Confirm SMTP address User tools> Key Op Tools> Network> Mail> 09/05/08
SMTP
Error 10-74 Email address not stored: Input email address User tools> Key Op Tools> Network> Mail> 09/05/08
SMTP> Mail Address
Error 10-75 Email address too long: Modify email address User tools> Key Op Tools> Network> Mail> 09/05/08
SMTP> Mail Address
TX Modem Speed adjustment: G3 Bit switch 05 Bit 0,1,2,3 09/05/08
RX Modem Speed adjustment: G3 Bit switch 06 Bit 0,1,2,3 09/05/08
Broadcast faxing: Set document> Adjust settings> Broadcast> Enter number or one touch> 1. additional 09/05/08
number 2. to finish.
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08
Solution Text Updated
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08

In staple mode. SP-mode 1-001, 1-002, 4-008, 4-010, 4-011 09/08/08


Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08

Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08

Image defect from particular user - PDF opened in third party conversion software by scan soft. 09/08/08
Divide and send email function - Refer to Facts Line bulletin # FL 18 - 1/1/2003. 09/08/08
Does fiery support user codes - No 09/08/08
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08

Reset sp1902-001 to 0 to clear web message. 09/08/08


Power off, unplug machine, plug in and power on. 09/08/08
Registration sensor off check - clean replace sensor 09/08/08
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08

Divide and send email function - Refer to Facts Line bulletin # FL 18 - 1/1/2003. 09/08/08
Preform sp 6-109 ADF motor speed adj 09/08/08
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08

Divide and send email function - Refer to Facts Line bulletin # FL 18 - 1/1/2003. 09/08/08
LD beam pitch error - perform SP2-109 #8 first and then #3 and #4 and see if board moves. 09/08/08
Ink temp more than 61 degrees C - check or replace drum thermistor 09/08/08
Heating roller thermistor (center) error 3 - Triac was shorted , removed wire ties at rear fusing 09/08/08
connectors and re tie
LDAP timeout for search, Set SP5846-10 to select time. 09/08/08
Enable SP-mode 5985-001-002 09/08/08
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08

Registration jam - Sp-mode 1302 adjusts double feed detection 09/08/08


How do I shut off double feed detect sensors? Sp-mode 1302 09/08/08
Divide and send email function - Refer to Facts Line bulletin # FL 18 - 1/1/2003. 09/08/08
Reload finisher firmware 09/08/08
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08

Divide and send email function - Refer to Facts Line bulletin # FL 18 - 1/1/2003. 09/08/08
Solution Text Updated
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08

Divide and send email function - Refer to Facts Line bulletin # FL 18 - 1/1/2003. 09/08/08
Black level detection error : Defective SBU 09/09/08
Black level detection error : Defective IPU 09/09/08
Black level detection error : Defective BCU 09/09/08
White level detection error : Defective exposure lamp 09/09/08
White level detection error : Defective lamp stabilizer 09/09/08
White level detection error : Defective SBU 09/09/08
White level detection error : Defective IPU 09/09/08
White level detection error : Defective BCU 09/09/08
SBU communication error : Defective BCU 09/09/08
SBU communication error : Defective IPU 09/09/08
SBU communication error : Defective SBU 09/09/08
IPU error : Defective IPU 09/09/08
IPU error : Defective BCU 09/09/08
IPU error : Defective SBU 09/09/08
Copy data security unit error : Defective copy data security unit 09/09/08
Copy data security unit error : Reinstall copy data security unit 09/09/08
Maintenance unit home position error : Defective maintenance unit home position sensor 09/09/08
Maintenance unit home position error : Defective maintenance unit drive motor 09/09/08
Main scan encoder signal error : Defective main scan encoder 09/09/08
Main scan encoder signal error : Defective main scan encoder sensor 09/09/08
Main scan encoder signal error : Defective main scan drive motor 09/09/08
Tray 2 feed error : Defective tray lift motor 09/09/08
Tray 2 feed error : Defective tray lift sensor 09/09/08
Tray 3 feed error : Defective tray lift sensor 09/09/08
Tray 3 feed error : Defective tray lift motor 09/09/08
Paper feed motor lock error (PFU) : Defective paper feed motor 09/09/08
Charge bias leak : Defective charge roller 09/09/08
Charge bias leak : Defective HVPS 09/09/08
Ink head temperature error : Defective ink head temperature sensor 09/09/08
Ink head temperature error : Check CN138 09/09/08
Mechanical counter error : Defective mechanical counter 09/09/08
Solution Text Updated
Mechanical counter error : Disconnected mechanical counter 09/09/08
ADF - BCU communication error : Defective ADF main board 09/09/08
ADF - BCU communication error : Defective BCU 09/09/08
Memory address command error : Defective BCU 09/09/08
Memory address command error : Defective controller 09/09/08
Other system Service Code - Controller defective 09/09/08
Other system Service Code - Remove all options, one may cause the code 09/09/08
Net file error with desktop binder - controller defective 09/09/08
Net file error with desktop binder - Software defective 09/09/08
Printer error - controller defective 09/09/08
Printer error - software defective 09/09/08
External controller down error - Check harness and connections 09/09/08
External controller down error - Check Fiery 09/09/08
External controller error 5 - Check Fiery 09/09/08
External controller error 5 - Check harness and connections 09/09/08
External controller error 4 - Check Fiery 09/09/08
External controller error 4 - Check harness and connections 09/09/08
External controller error 3 - Check Fiery 09/09/08
External controller error 3 - Check harness and connections 09/09/08
External controller error 2 - Check Fiery 09/09/08
External controller error 2 - Check harness and connections 09/09/08
External controller error 1 - Check Fiery 09/09/08
External controller error 1 - Check harness and connections 09/09/08
Mechanical counter error 2 - counter defective 09/09/08
Mechanical counter error 2 - check harness and connections 09/09/08
Mechanical counter error 2 - check for 24v loss. 09/09/08
Mechanical counter error 1 - counter defective 09/09/08
Mechanical counter error 1 - check harness and connections 09/09/08
Mechanical counter error 1 - check for loss of 24v 09/09/08
Delete all, DOS error 2 - reload Data Overwrite Security unit D377 09/09/08
Delete all, DOS error 2 - Hard drive defective 09/09/08
Delete all, DOS error 1 - reload Data Overwrite Security unit D377 09/09/08
Delete all, DOS error 1 - HDD defective 09/09/08
Address book error - reload firmware 09/09/08
Solution Text Updated
SD card error 3, card access - SD card defective 09/09/08
SD card error 3, card access - SD card not inserted correctly 09/09/08
SD card error 3, card access - Controller defective 09/09/08
SD card error 2 - SD card removed while machine was on. Reinstall card and reboot. 09/09/08
SD card error 2, card removed - controller defective 09/09/08
HDD data error - Hard drive defective 09/09/08
HDD data read error - Hard drive defective 09/09/08
HDD retry error - Hard drive defective 09/09/08
HDD retry error - Hard drive power lost, check power supply 09/09/08
HDD retry error - check harness and connections 09/09/08
HDD retry error - controller defective 09/09/08
Cannot program paper sizes from menu: Standard paper sizes are determined by paper tray 09/09/08
configuration. Custom sizes can be applied using the menu.
Development leak current detected error: Replace AIO cartridge 09/09/08
Development leak current detected error: Replace HV Power Supply 09/09/08
no finsher installed set SP 6-101 to 0 09/10/08
Tray 7 jam - Update all firmware 09/10/08
Add toner with clicking: Remove toner cartridge, cover port and agitate or replace. 09/10/08
Add toner: Check Vsp/Vsg. SP 3103 Reference 4/4.00 +/- 09/10/08
Admin Authentication Log In: admin /No password 09/10/08
Admin Authentication password change: supervisor/No password> System settings> Administrator Tools> 09/10/08
Program Change admin password
Magenta TD initialization only error - check female plug for damage 09/10/08
Replace R14 chip on GBC main pcb 09/10/08
To turn off confirmation reports, set User Parameter switch 03 bits 0 & 5 = 0, reboot copier 09/10/08
Memory setting error - motherboard defective 09/10/08
Transfer roller leak detected = transfer belt lift clutch defective 09/10/08
Fusing overheat error (hardware) = Replace Power Supply 09/10/08
LD unit beam pitch error = do SP 2-109-8 Beam Pitch Data Reset before SP 2-109-3 and SP 2-109-4 09/10/08

Exposure lamp error - replace SBU board 09/10/08


SBU comm error = check connection between SBU and SIB, replace SBU, replace BICU 09/10/08
LD drive current too high = clean inside of LD unit 09/10/08
Development bias leak - replace High Voltage Board 09/10/08
Main motor lock = replace main drive motor 09/10/08
Solution Text Updated
Transfer roller open error - lower tranfer settings in SP2-301 for single or duplex modes 09/10/08
Exposure lamp error = replace exposure lamp if not lighting 09/10/08
Exposure lamp error = replace lamp stabilizer 09/10/08
Exposure lamp error = check/reseat exposure lamp connector 09/10/08
Exposure lamp error = white plate dirty or missing 09/10/08
Exposure lamp error = scanner mirror dirty or out of position 09/10/08
Exposure lamp error = scanner not moving or stopping at correct position 09/10/08
Scanner HP sensor does not turn ON = bent scanner assembly 09/10/08
Scanner HP sensor does not turn ON = replace SIB board 09/10/08
Scanner HP sensor does not turn ON = replace scanner drive motor 09/10/08
Scanner HP sensor does not turn ON = replace or reseat harness between SIB and scanner drive motor 09/10/08

Scanner HP sensor does not turn ON = check/clean/replace scanner HP sensor 09/10/08


Scanner HP sensor does not turn ON = replace or reseat harness between scanner HP sensor and SIB 09/10/08
board
Scanner HP sensor does not turn ON = scanner wire, timing belt, pulley, or carriage defective 09/10/08
Scanner HP sensor does not turn OFF = replace SIB board 09/10/08
Scanner HP sensor does not turn OFF = replace scanner motor drive board 09/10/08
Scanner HP sensor does not turn OFF = replace scanner motor 09/10/08
Scanner HP sensor does not turn OFF = replace or reseat harness between SIB and scanner drive motor 09/10/08

Scanner HP sensor does not turn OFF = check/clean/replace scanner HP sensor 09/10/08
Scanner HP sensor does not turn OFF = replace harness between scanner HP sensor and SIB board 09/10/08

Scanner HP sensor does not turn OFF = scanner wire, timing belt, pulley, or carriage defective 09/10/08
SBU auto adjust failed = Exposure lamp defective 09/10/08
SBU auto adjust failed = Lamp stabilizer defective 09/10/08
SBU auto adjust failed = Lamp stabilizer connection loose, disconnected or damaged 09/10/08
SBU auto adjust failed = White plate dirty/scratched or misaligned 09/10/08
SBU auto adjust failed = Scanner mirror or scanner lens out of position or dirty 09/10/08
SBU auto adjust failed = SBU defective 09/10/08
SBU auto adjust failed = BICU defective 09/10/08
SBU auto adjust failed = SIB defective 09/10/08
SBU auto adjust failed = Harness connections between SIB and SBU loose, disconnected, or damaged. 09/10/08
Solution Text Updated
SBU comm error = Flat film or harness connectors between the SBU and SIB are loose, disconnected, or 09/10/08
damaged
SBU comm error = Replace SBU 09/10/08
SBU comm error = Replace BICU 09/10/08
Copy Data Security Unit error = card not installed or installed incorrectly 09/10/08
Copy Data Security Unit error = card incorrect, uses Type A edp# 412320 Product Code B770 09/10/08
Charge roller current leak = Charge roller damaged 09/10/08
Charge roller current leak = HVPS board defective 09/10/08
Charge roller current leak = PCU harness defective or disconnected 09/10/08
Charge roller current at max = check/clean and reinitialize ID sensor 09/10/08
F-Gate no laser writing error = BICU board defective 09/10/08
F-Gate no laser writing error = check harness between controller and BICU 09/10/08
Laser Sync Detect error - Laser synchronization board connectors loose, disconnected, or damaged 09/10/08

Laser Sync Detect error - Laser synchronization board defective 09/10/08


Laser Sync Detect error - LD drive board defective 09/10/08
LD drive current too high = LD unit defective (not enough power due to aging) 09/10/08
LD drive current too high = check connections between LD unit and BICU 09/10/08
LD drive current too high = replace BICU 09/10/08
LD HP sensor does not turn ON = HP sensor dirty or defective 09/10/08
LD HP sensor does not turn ON = no 12vdc supplied to positioning motor 09/10/08
LD HP sensor does not turn ON = LD positioning motor defective 09/10/08
LD HP sensor does not turn ON = LD unit movement blocked because of incorrect connector routing 09/10/08

LD HP sensor does not turn OFF = HP sensor dirty or defective 09/10/08


LD HP sensor does not turn OFF = LD positioning motor defective 09/10/08
LD HP sensor does not turn OFF = LD unit movement blocked because of incorrect connector routing 09/10/08

LD unit beam pitch error = LD positioning motor defective 09/10/08


LD unit beam pitch error = LD drive (PCB) movement blocked 09/10/08
Polygon motor error 1, ON timeout = Polygon motor drive board I/F harness loose, disconnected, or 09/10/08
damaged
Polygon motor error 1, ON timeout = Polygon motor drive board defective 09/10/08
Polygon motor error 1, ON timeout = Polygon motor defective 09/10/08
Polygon motor error 2, OFF timeout = Polygon motor drive board I/F harness loose, disconnected, or 09/10/08
damaged
Solution Text Updated
Polygon motor error 2, OFF timeout = Polygon motor drive board defective 09/10/08
Polygon motor error 2, OFF timeout = Polygon motor defective 09/10/08
Polygon motor error 3, XSCRDY signal error = Polygon motor drive board I/F harness loose, disconnected, 09/10/08
or damaged
Polygon motor error 3, XSCRDY signal error = Polygon motor drive board defective 09/10/08
Polygon motor error 3, XSCRDY signal error = Polygon motor defective 09/10/08
Polygonal Mirror Motor Error 4, Unstable Timeout = I/F harness of the polygonal mirror motor 09/10/08
disconnected or defective
Polygonal Mirror Motor Error 4, Unstable Timeout = Polygonal mirror motor or polygonal mirror motor 09/10/08
driver defective.
Polygonal Mirror Motor Error 4, Unstable Timeout = Polygonal mirror motor drive pulse is not output 09/10/08
incorrectly.
ID sensor pattern error = ID sensor defective 09/10/08
ID sensor pattern error = reintialize sensor with SP3-103-2 09/10/08
ID sensor pattern error = Poor ID sensor connector connection 09/10/08
ID sensor pattern error = I/O board (IOB) defective 09/10/08
ID sensor pattern error = High voltage supply board defective 09/10/08
ID sensor pattern error = ID sensor dirty 09/10/08
ID sensor pattern error = defective drum or poor drum ground 09/10/08
ID sensor Vsg error = ID sensor defective 09/10/08
ID sensor Vsg error = ID sensor connector defective 09/10/08
ID sensor Vsg error = defective cleaning blade leaving streaks where ID sensor reads 09/10/08
ID sensor Vsg error = IOB defective 09/10/08
ID sensor Vsg error = toner dust remaining on drum surface 09/10/08
ID sensor Vsg error = HVPS board defective 09/10/08
ID sensor Vsg error = clean and reintialize ID sensor with SP3-103-2 09/10/08
ID sensor Vsg error = Defective drum or poor drum ground 09/10/08
ID sensor, pattern edge error = ID sensor defective 09/10/08
ID sensor, pattern edge error = ID sensor connector defective 09/10/08
ID sensor, pattern edge error = toner dust residue on drum 09/10/08
ID sensor, pattern edge error = IOB defective 09/10/08
ID sensor, pattern edge error = HVPS defective 09/10/08
ID sensor, pattern edge error = clean and reinitialize ID sensor 09/10/08
ID sensor, pattern edge error = Defective drum or drum ground 09/10/08
ID sensor, LED current abnormal = ID sensor defective 09/10/08
Solution Text Updated
ID sensor, LED current abnormal = ID sensor harness defective 09/10/08
ID sensor, LED current abnormal = drum covered in toner dust 09/10/08
ID sensor, LED current abnormal = Poor ID sensor connection 09/10/08
ID sensor, LED current abnormal = IOB defective 09/10/08
ID sensor, LED current abnormal = HVPS defective 09/10/08
ID sensor, LED current abnormal = clean ID sensor and reinitialize with SP3-103-2 09/10/08
ID sensor abnormal VSG = ID sensor defective 09/10/08
ID sensor abnormal VSG = ID sensor harness/connection problem 09/10/08
ID sensor abnormal VSG = poor drum ground 09/10/08
ID sensor abnormal VSG = IOB defective 09/10/08
ID sensor abnormal VSG = clean and reinitialize ID sensor with SP3-103-2 09/10/08
TD sensor <0.5v or >5.0v 10x's = TD sensor defective 09/10/08
TD sensor <0.5v or >5.0v 10x's = TD sensor not connected or connector damaged 09/10/08
TD sensor <0.5v or >5.0v 10x's = Poor connection between the TD sensor and the I/O board (IOB) 09/10/08

TD sensor <0.5v or >5.0v 10x's = IOB board defective 09/10/08


TD sensor <0.5v or >5.0v 10x's = Toner supply defective, over or under toned 09/10/08
TD auto adjust error = TD sensor abnormal 09/10/08
TD auto adjust error = TD sensor disconnected 09/10/08
TD auto adjust error = no developer 09/10/08
TD auto adjust error = IOB defective 09/10/08
TD auto adjust error = Toner supply defective, over or undertoned 09/10/08
Development bias leak - incorrect SP mode bias settings 09/10/08
Development bias leak - Poor connection at the development bias terminal 09/10/08
Development bias leak - Poor connection at the high voltage supply board 09/10/08
Transfer roller leak detected = HVPS board defective 09/10/08
Transfer roller leak detected = Poor cable connection or defective cable 09/10/08
Transfer roller leak detected = Transfer connector defective 09/10/08
Transfer roller open error = HVPS board defective 09/10/08
Transfer roller open error = Transfer connector cable defective 09/10/08
Transfer roller open error = Transfer connector defective 09/10/08
Transfer roller open error = transfer belt defective 09/10/08
Transfer belt position sensor error = Main motor/drive malfunction 09/10/08
Transfer belt position sensor error = Transfer belt contact clutch defective 09/10/08
Solution Text Updated
Transfer belt position sensor error = Transfer belt position sensor defective 09/10/08
Transfer belt position sensor error = Harness disconnected 09/10/08
Transfer belt position error = Main motor/drive malfunction 09/10/08
Transfer belt position error = Transfer belt position sensor defective 09/10/08
Transfer belt position error = Poor transfer belt position sensor connection 09/10/08
Transfer belt position error = Transfer belt contact clutch defective 09/10/08
Main motor lock = Too much load on the drive mechanism 09/10/08
Main motor lock = check main motor harness and connections 09/10/08
Feed/Dev Motor Error = Motor lock caused by overload. 09/10/08
Feed/Dev Motor Error = replace feed/dev motor 09/10/08
Exhaust fan motor lock = replace IOB 09/10/08
Exhaust fan motor lock = exhaust fan motor defective or a loose object is interfering with the fan 09/10/08
Exhaust fan motor lock = check connections to fan motor 09/10/08
Cooling fan motor lock = fan blades binding or blocked 09/10/08
Cooling fan motor lock = replace cooling fan motor 09/10/08
Cooling fan motor lock = check fan motor connections 09/10/08
1st tray lift malfunction = Lift motor malfunction or disconnected 09/10/08
1st tray lift malfunction = Height sensor abnormal, or connector loose 09/10/08
1st tray lift malfunction = Loose paper or object between the tray and motor 09/10/08
1st tray lift malfunction = Pick-up arm malfunction 09/10/08
2nd tray lift malfunction = Lift motor abnormal or disconnected 09/10/08
2nd tray lift malfunction = Height sensor defective or disconnected 09/10/08
2nd tray lift malfunction = Loose paper or object between the tray and motor 09/10/08
2nd tray lift malfunction = Pick-up arm malfunction 09/10/08
3rd tray lift malfunction (PTU) = Tray lift motor defective or disconnected 09/10/08
3rd tray lift malfunction (PTU) = Height sensor defective or disconnected 09/10/08
4th tray lift malfunction (PTU) = Tray lift motor defective or disconnected 09/10/08
4th tray lift malfunction (PTU) = Height sensor defective or disconnected 09/10/08
PTU main motor lock = Paper tray unit main motor defective 09/10/08
PTU main motor lock = Paper tray unit main motor connection loose 09/10/08
PTU main motor lock = Too much load on the drive mechanism 09/10/08
LCT main motor lock = LCT main motor defective 09/10/08
LCT main motor lock = Paper tray unit main motor connection loose 09/10/08
LCT main motor lock = Too much load on the drive mechanism 09/10/08
Solution Text Updated
LCT tray malfunction = LCT lift motor defective or disconnected 09/10/08
LCT tray malfunction = check/clean/replace upper limit sensor defective 09/10/08
LCT tray malfunction = Pick-up solenoid defective or disconnected 09/10/08
LCT tray malfunction = Paper end sensor defective 09/10/08
Fusing/Feed-Out Motor Error = Motor lock caused by overload 09/10/08
Fusing/Feed-Out Motor Error = Motor driver defective 09/10/08
Fusing thermistor open = Fusing thermistor disconnected, check SP1-106 for readings 09/10/08
Fusing thermistor open = Fusing thermistor connector defective 09/10/08
Fusing thermistor open = Fusing thermistor damaged or warped 09/10/08
Fusing thermistor open = Fusing temperature -15% less than the standard 09/10/08
Fusing warm-up error = Fusing lamp defective 09/10/08
Fusing warm-up error = Poor fusing unit connector 09/10/08
Fusing warm-up error = Thermistor warped or broken, check SP1-106 for temp readings 09/10/08
Fusing warm-up error = Thermostat has tripped 09/10/08
Fusing warm-up error = BICU defective 09/10/08
Fusing warm-up error = Power supply board defective 09/10/08
Fusing overheat error (software) = Power supply unit defective 09/10/08
Fusing overheat error (software) = IOB defective 09/10/08
Fusing overheat error (software) = BICU defective 09/10/08
Fusing overheat error (software) = Fusing thermistor defective 09/10/08
Fusing overheat error (hardware) = fuser unit connector dirty/damaged 09/10/08
Fusing overheat error (hardware) = IOB defective 09/10/08
Fusing overheat error (hardware) = BICU defective 09/10/08
Fusing overheat error (hardware) = Fusing thermistor defective 09/10/08
Charge roller current at max = check ID patches, black 1st, gray patch 2nd, if not CRAM 09/10/08
Charge roller current at max = check and correct if overtoned 09/10/08
ID sensor pattern error = Overtoned or undertoned condition 09/10/08
SP 2801-1 Developer Initialization fails :SP 2801-2/3 (7 digit Developer lot number required) 09/10/08
Execute Developer Initialization:SP 2801-1 09/10/08
Execute ID sensor Initialization: SP 3001-2 09/10/08
Punch motor error - check/clean/replace punch unit HP sensor 09/10/08
Punch motor error - check for mechanical binds or chads binding punch operation 09/10/08
Paper table feed start sensor error-check harness per tsb C233 - 45 09/10/08
Pressure roller solenoid defective, movement bound / stuck 09/10/08
Solution Text Updated
Discharge leak error: Discharge plate defective 09/10/08
Discharge leak error: High voltage PSU board defective 09/10/08
To turn off confirmation reports, set User Parameter switch 03 bits 0 & 5 = 0, reboot copier 09/10/08
Data encription error 1 - Controller defective 09/10/08
Data encription error 1 - NVRAM defective 09/10/08
Data encription error 1 - Firmware defective 09/10/08
Net I/F error - IP address duplicate or incorrect 09/10/08
Net I/F error - Ethernet board defective 09/10/08
Net I/F error - Controller defective 09/10/08
Self Diagnostic error 9, Optional memory RAM - RAM defective 09/10/08
Self Diagnostic error 9, Optional memory RAM - Controller defective 09/10/08
Self Diagnostic error 8, Engine I/F ASIC - VBCU defective 09/10/08
Self Diagnostic error 8, Engine I/F ASIC - Check harness and connections for VBCU 09/10/08
Self Diagnostic error 5, Optional RAM - Optional RAM defective 09/10/08
Self Diagnostic error 5, Optional RAM - Make sure optional RAM is in slot 0 09/10/08
Self Diagnostic error 3, NVRAM - Controller defective 09/10/08
Self Diagnostic error 3, NVRAM - NVRAM backup battery defective 09/10/08
Self Diagnostic error 2, HDD - HDD defective 09/10/08
Self Diagnostic error 2, HDD - check harness and connections 09/10/08
Self Diagnostic error 2, HDD - Controller defective 09/10/08
Self Diagnostic error 1, ASIC - Controller defective 09/10/08
Self Diagnostic error 1, ASIC - Check controller harness and connections 09/10/08
Fatal kernal error - Controller defective 09/10/08
Fatal kernal error - Optional board defective, remove all options. 09/10/08
Fatal kernal error - reload all firmware 09/10/08
Boot loader error - System SD card defective 09/10/08
Boot loader error - Controller defective 09/10/08
To turn off confirmation reports, set User Parameter switch 03 bits 0 & 5 = 0, reboot copier 09/10/08
LD HP sensor for Bk not turning ON - replace the LD positioning motor 09/10/08
NCU parameter 06 09/10/08
Changing Language: Press Menu untli Machine setup> Scroll arrows until Language> Enter shows 09/10/08
current> scroll arrow to desired language> enter> clear stop
Setting Machine ID: Press Menu untli Machine setup> Machine ID> Enter> Input Fax Number> enter> 09/10/08
Input company name> enter> clear stop
Solution Text Updated
Setting Date: Press Menu until Machine setup> Scroll arrows to Date/Time> Enter> Input Month Date 09/10/08
Year> */# Am/ Pm> Input company name> enter> clear stop
Setting Paper Type: Press Menu until Paper Setting> Enter> Paper Type > Enter> Scroll arrows to correct 09/10/08
type> enter> clear stop
Setting Paper Size: Press Menu until Paper Setting> Enter> Enter> Paper Size > Enter> Scroll arrows to 09/10/08
correct size> enter> clear stop
Finsher jogger motor error- check / replace jogger HP sensor 09/11/08
White level detection error - Mirror chipped, replace. 09/11/08
Replaced pick up motor. 09/11/08
Paper tray feed unit spring broken, blocking sensor. 09/11/08
Fusing unit set error = wrong fuser installed 09/11/08
Engine startup error - check connectors between controller and BCU 09/11/08
Engine startup error - replace controller board 09/11/08
Engine startup error - replace BCU board 09/11/08
Comm timeout error between BICU and finisher/mailbox = BICU defective 09/11/08
Comm timeout error between BICU and finisher/mailbox = Finisher main PCB defective 09/11/08
Fusing ready temperature unstable = Thermistor connection loose 09/11/08
Fusing ready temperature unstable = Fusing unit connector dirty or contacts deformed 09/11/08
Zero cross error = Switch the main switch off and on 09/11/08
Zero cross error = Defective fusing relay, replace the PSU 09/11/08
Fusing unit set error = Fusing unit is not installed correctly 09/11/08
Fusing unit set error = Fusing unit connection loose 09/11/08
Zero-cross frequency over = Noise on the AC power line 09/11/08
1-Bin tray motor lock = 1-bin tray motor locked from overload 09/11/08
1-Bin tray motor lock = 1-bin tray motor defective 09/11/08
1-Bin tray motor lock = 1-bin tray motor connection loose 09/11/08
Comm error between BICU and SIB = check harnes and connections betweenBICU and SIB 09/11/08
Comm error between BICU and SIB = External noise on the serial line 09/11/08
Comm error between BICU and SIB = SIB board defective 09/11/08
Comm error between BICU and SIB = BICU board defective 09/11/08
Comm error between BICU and ADF = check harness and connections between ADF and BICU 09/11/08
Comm error between BICU and ADF = External noise 09/11/08
Comm error between BICU and ADF = ADF main board defective 09/11/08
Comm error between BICU and ADF = BICU board defective 09/11/08
Comm break between BICU and ADF = check harness and connections between ADF and BICU 09/11/08
Solution Text Updated
Comm break between BICU and ADF = External noise 09/11/08
Comm break between BICU and ADF = ADF main board defective 09/11/08
Comm break between BICU and ADF = BICU board defective 09/11/08
Comm command error between BICU and ADF = Abnormal operation performed by software 09/11/08
Comm error between BICU and finisher/mailbox = check harness and connections between BICU and 09/11/08
peripheral
Comm error between BICU and finisher/mailbox = External noise 09/11/08
Comm error between BICU and finisher/mailbox = BICU board and finisher main board connection 09/11/08
defective or loose
Comm error between BICU and finisher/mailbox = Finisher main board defective 09/11/08
Comm error between BICU and finisher/mailbox = BICU board defective 09/11/08
Comm timeout error between BICU and finisher/mailbox = check harness and connections between BICU 09/11/08
and peripheral
Comm timeout error between BICU and finisher/mailbox = External noise 09/11/08
Comm error between BICU and PTU = check harness and connections between BICU and PTU 09/11/08
Comm error between BICU and PTU = External noise 09/11/08
Comm error between BICU and PTU = check for shorts within PTU 09/11/08
Comm error between BICU and PTU = PTU main board defective 09/11/08
Comm error between BICU and PTU = BICU board defective 09/11/08
Comm break error between BICU and PTU = check connections and harness between BICU and PTU main 09/11/08
board
Comm break error between BICU and PTU = External noise 09/11/08
Comm break error between BICU and PTU = check for shorts within PTU 09/11/08
Comm break error between BICU and PTU = PTU interface board defective 09/11/08
Comm break error between BICU and PTU = BICU board defective 09/11/08
Comm error between BICU and LCT = check connections between BICU and LCT 09/11/08
Comm error between BICU and LCT = External noise 09/11/08
Comm error between BICU and LCT = check for shorts within LCT 09/11/08
Comm error between BICU and LCT = LCT interface board defective 09/11/08
Comm error between BICU and LCT = BICU board defective 09/11/08
Comm break between BICU and LCT = check harness and connections between BICU and LCT 09/11/08
Comm break between BICU and LCT = External noise 09/11/08
Comm break between BICU and LCT = check for shorts within LCT 09/11/08
Comm break between BICU and LCT = LCT interface board defective 09/11/08
Comm break between BICU and LCT = BICU board defective 09/11/08
Solution Text Updated
Comm failure with CSS (RSS) = Occurred with a SC call, CC call, Supply Management call, User call, or CE 09/11/08
call.
Comm failure with CSS (RSS) = Timeout while no response from the LADP, and signal on the RS-485 line 09/11/08
between PI and LADP is abnormal.
Key/card counter device error 1 = check the connections from the device to the copier 09/11/08
Key/card counter device error 2 = check the connections from the device to the copier 09/11/08
Key/card counter device error 3 = RAM backup battery on device may be bad 09/11/08
Key/card counter device error 4 = Device control board defective 09/11/08
Key/card counter device error 4 = Device control board backup battery defective 09/11/08
Fusing thermistor open = A level code, enter SP modes and turn machine off and on 09/11/08
Fusing warm-up error = A level code, enter SP modes and turn machine off and on 09/11/08
Fusing overheat error (software) = A level code, enter SP modes and turn machine off and on 09/11/08
Fusing overheat error (hardware) = A level code, enter SP modes and turn machine off and on 09/11/08
Fusing ready temperature unstable = A level code, enter SP modes and turn machine off and on 09/11/08
Zero cross error - check connections between IOB and PSU 09/11/08
Fusing unit set error = A level code, enter SP mode and turn machine off and on 09/11/08
Net file function error : Execute SP 5-832-011 09/11/08
Perform thermial head test sp- 90 09/11/08
print error 91-make sure driver is supported by machine 09/11/08

Z fold memory error - EEPROM on z fold main board defective 09/11/08


Z fold memory error - z fold main board defective 09/11/08
Z fold timing sensor adjustment error - sensor defective 09/11/08
Z fold timing sensor adjustment error - mirror dirty or out of position 09/11/08
Z fold timing sensor adjustment error - check harness and connections 09/11/08
Z fold timing sensor adjustment error - sensor defective 09/11/08
Z fold timing sensor adjustment error - mirror dirty or out of position 09/11/08
Z fold timing sensor adjustment error - check harness and connections 09/11/08
Z fold upper stopper motor - motor defective 09/11/08
Z fold upper stopper motor - Upper stopper HP sensor defective 09/11/08
Z fold upper stopper motor - motor drive bound 09/11/08
Z fold lower stopper motor error - Motor defective 09/11/08
Z fold lower stopper motor error - Motor drive bound 09/11/08
Z fold lower stopper motor error - Lower stopper HP sensor defective 09/11/08
Z fold feed motor error - Motor defective 09/11/08
Solution Text Updated
Z fold feed motor error - Motor drive bound 09/11/08
Z fold feed motor error - check harness and connections 09/11/08
Jogger bottom fence motor B830 - Motor defective 09/11/08
Jogger bottom fence motor B830 - Motor drive bound 09/11/08
Jogger bottom fence motor B830 - Bottom fence HP sensor defective 09/11/08
Jogger bottom fence motor B830 - Check harness and connections 09/11/08
Jogger bottom fence motor B830 - Finisher main board defective 09/11/08
Jogger top fence motor B830 - motor defective 09/11/08
Jogger top fence motor B830 - motor drive bound 09/11/08
Jogger top fence motor B830 - Top fence HP sensor defective 09/11/08
Jogger top fence motor B830 - check harness and connections 09/11/08
Jogger top fence motor B830 - finisher main board defective 09/11/08
Cover interposer pickup motor error tray 2 - motor defective 09/11/08
Cover interposer pickup motor error tray 2 - HP sensor defective 09/11/08
Cover interposer pickup motor error tray 2 - movement bound or blocked 09/11/08
Cover interposer pickup motor error tray 2 - check harness and connectors 09/11/08
Cover interposer pickup motor error tray 1 - motor defective 09/11/08
Cover interposer pickup motor error tray 1 - Motor drive bound 09/11/08
Cover interposer pickup motor error tray 1 - HP sensor defective 09/11/08
Cover interposer pickup motor error tray 1 - check harness and connections 09/11/08
Cover interposer lift motor error tray 2 - Lift motor defective 09/11/08
Cover interposer lift motor error tray 2 - Upper limit sensor defective 09/11/08
Cover interposer lift motor error tray 2 - Lower limit sensor defective 09/11/08
Cover interposer lift motor error tray 2 - check harness and connections 09/11/08
Cover interposer lift motor error tray 1 - Lift motor defective 09/11/08
Cover interposer lift motor error tray 1 - Upper limit sensor defective 09/11/08
Cover interposer lift motor error tray 1 - Lower limit sensor defective 09/11/08
Cover interposer lift motor error tray 1 - check harness and connections 09/11/08
Stack junction gate motor D373 - motor defective 09/11/08
Stack junction gate motor D373 - HP sensor defective 09/11/08
Stack junction gate motor D373 - Main control board 09/11/08
Stack junction gate motor D373 - Check harness and connections 09/11/08
Clamp roller retraction motor D373 - motor defective 09/11/08
Clamp roller retraction motor D373 - HP sensor defective 09/11/08
Solution Text Updated
Clamp roller retraction motor D373 - main control board defective 09/11/08
Clamp roller retraction motor D373 - check harness and connections 09/11/08
Clamp roller retraction motor D373 - motor drive bound or blocked 09/11/08
Stack junction gate motor D373 - motor drive bound or blocked 09/11/08
Fold unit bottom fence lift motor D373 - Motor defective 09/11/08
Fold unit bottom fence lift motor D373 - HP sensor defective 09/11/08
Fold unit bottom fence lift motor D373 - main control board defective 09/11/08
Fold unit bottom fence lift motor D373 - check harness and connections 09/11/08
Fold unit bottom fence lift motor D373 - motor drive bound 09/11/08
Paper position sensor slide motor error (punch) - motor defective 09/11/08
Paper position sensor slide motor error (punch) - sensor defective 09/11/08
Paper position sensor slide motor error (punch) - check harness and connections 09/11/08
Application startup error : Defective controller 09/11/08

Application startup error : Reinstall controller firmware 09/11/08

To enable punch on D103, SP 6980-1 must be turned on. 09/11/08


Polygon motor error: Time out with the polygon motor activated:Disconnected cable from the polygon 09/11/08
motor drive
Polygon motor error: Time out with the polygon motor activated:Defective polygon motor or drive board 09/11/08

Polygon motor error: Time out with the polygon motor inactivated: Disconnected cable from the polygon 09/11/08
motor drive
Controller error 91, an auto job reset occurred on the operation panel or web image monitor 09/11/08
Heating lamp error: Deformed thermistor 09/11/08
Heating lamp error: Thermistor coming off 09/11/08
Heating lamp error: Defective fusing lamp 09/11/08
Scan to email fails "helo" error: Confirm Valid DNS server/Host Name/ Domain are installed. 09/11/08
Change speaker volume: Press Menu until Speaker/Volume on display, press enter, adjust volumes, then 09/11/08
hit enter to save
Adjusting alarm sound: Press menu until sound/volume is displayed> scroll arrows to alarm volume> 09/11/08
Press enter> scroll arrows to Low,Med,High or Off> press enter> press clear/stop
Adjusting On hook volume: Press onhook> Dialtone should be heard> scroll arrows to appropriate 09/11/08
volume> press clear/stop
Adjusting Handset volume: Pick up hanset> Confirm dialtone> scroll arrows to appropriate volume> press 09/11/08
clear/stop
Solution Text Updated
Enabling Energy saver: Press menu until machine settings> scroll arrows to Power saver> press enter> set 09/11/08
to on> press enter> scroll arrows to time 5,10,15,30,45> press enter> press clear/stop
HDD email RX error - format with SP5-832-007 09/12/08

HDD address book error - format with SP5-832-006 09/12/08

Network file error - format with SP5-832, if it fails replace HDD 09/12/08

HDD address book error - replace HDD 09/12/08

HDD address book error - intialize address book with SP5-846-50 09/12/08

Make sure SD card is installed 09/12/08


reload/update all firmware 09/12/08
Finisher shift tray 1 lift motor error = replace shift motor (# AX05 0243 ) 09/12/08
Self-Diagnostic Error: CPU = try w/o HDD, if it works replace HDD 09/12/08
Self-Diagnostic Error: CPU = reseat MBU to FCU connection, make sure battery switch is ON. 09/12/08
NVRAM error = Replace Controller NVRAM chips 09/12/08
NVRAM error = replace controller board 09/12/08
Net file function error : Replace hard disk drive 09/12/08
Finisher stapler hammer motor error = Replace stapler wiring harness 09/12/08
GAVD block I2C bus error = Replace the BICU. 09/12/08
ARDF pick-up malfunction = Original stopper HP sensor (output abnormal) 09/12/08
ARDF pick-up malfunction = Pick-up motor defective (not rotating) 09/12/08
ARDF pick-up malfunction = Timing belt out of position 09/12/08
ARDF pick-up malfunction = ADF main board defective 09/12/08
ARDF pick-up/paper lift malfunction = Original pick-up HP sensor defective 09/12/08
ARDF pick-up/paper lift malfunction = Pick-up motor defective 09/12/08
ARDF pick-up/paper lift malfunction = ADF main board defective 09/12/08
Finisher jogger motor error = check/clean/replace Jogger HP sensor 09/12/08
Finisher jogger motor error = Jogger motor defective 09/12/08
Finisher stapler hammer motor error = Staple jam 09/12/08
Finisher stapler hammer motor error = Stapler overload caused by trying to staple too many sheets 09/12/08

Finisher stack feed-out motor error = Stack feed-out HP sensor defective 09/12/08
Finisher stack feed-out motor error = Stack feed-out motor overload 09/12/08
Solution Text Updated
Finisher stack feed-out motor error = Stack feed-out motor defective 09/12/08
Finisher shift tray 1 lift motor error = Shift tray lift motor defective or overloaded 09/12/08
Finisher stapler rotation motor error = Stapler rotation motor defective or overloaded 09/12/08
Finisher stapler rotation motor error = Stapler rotation motor connection loose or connector defective 09/12/08

Finisher punch motor error = Punch motor defective or overloaded 09/12/08


Finisher punch motor error = Punch HP sensor defective 09/12/08
Finisher punch motor error = Punch motor connection loose or connector defective 09/12/08
Finisher stapler positioning motor error = Stapler positioning motor defective or overloaded 09/12/08
Finisher stapler positioning motor error = check/clean/replace stapler HP sensor 09/12/08
Finisher stapler positioning motor error = check harness and connections 09/12/08
Finisher exit guide open/close motor error = Finisher exit guide open/close motor defective 09/12/08
Finisher exit guide open/close motor error = check/clean/replace Open/close sensor 09/12/08
Finisher upper tray shift motor error = Upper tray shift motor defective or overloaded 09/12/08
Finisher upper tray shift motor error = check/clean/replace Upper tray shift sensor 09/12/08
Finisher lower tray lift motor error = Lower tray lift motor defective or overloaded 09/12/08
Finisher lower tray lift motor error = check/clean/replace Upper stack height sensor 09/12/08
Finisher lower tray lift motor error = check/clean/replace Lower tray lower limit sensor 09/12/08
Finisher lower tray shift motor error = Lower tray shift motor defective or overloaded 09/12/08
Finisher lower tray shift motor error = check/clean/replace Lower tray shift sensor 09/12/08
Booklet finisher error 1: Not Saddle Stitch = see page 4-15 in the FSM for the LED code 09/12/08
Watchdog error = System program defective; switch off/on, or change the controller firmware if the 09/12/08
problem cannot be solved
Watchdog error = Controller board defective 09/12/08
Watchdog error = Controller option malfunction 09/12/08
Fatal kernel error = System program defective 09/12/08
Fatal kernel error = Controller board defective 09/12/08
Fatal kernel error = Option board defective 09/12/08
Fatal kernel error = Replace controller firmware 09/12/08
Self-Diagnostic Error: CPU = Controller board defective 09/12/08
Self-Diagnostic Error: CPU = reflash firmware 09/12/08
Self-diagnostic error 2: ASIC = replace controller board 09/12/08
Self-diagnostic error 2: ASIC = reload all firmware 09/12/08
Self-diagnostic error 3: HDD = replace HDD 09/12/08
Self-diagnostic error 3: HDD = reformat HDD 09/12/08
Solution Text Updated
Self-diagnostic error 3: HDD = HDD harness disconnected, defective 09/12/08
Self-diagnostic error 3: HDD = Controller board defective 09/12/08
NIC error = Controller board defective 09/12/08
NVRAM error = NVRAM socket damaged 09/12/08
NVRAM/Optional NVRAM error = Make sure NVRAM is seated correctly in its socket 09/12/08
NVRAM/Optional NVRAM error = backup to SD card and CRAM 09/12/08
NVRAM/Optional NVRAM error = Replace the NVRAM on the controller board 09/12/08
Resident RAM error = Replace controller board (this is not the RAM DIMMS) 09/12/08
Booklet finisher error 2: Saddle Stitch = see page 4-15 in the FSM for the LED code 09/12/08
NIC error = memory clear NIC with SP5-801-11 09/12/08
To turn reports ON/OFF - parameter sw #3 bit 0 and bit 5 0=off, 1 =on 09/12/08
Must have LCT or paper bank to install SR790 09/12/08

Punch movement motor error - Motor defective 09/12/08


Punch movement motor error - Check harness and connections 09/12/08
Finisher folder plate motor D373 - Motor defective 09/12/08
Finisher folder plate motor D373 - HP sensor defective 09/12/08
Finisher folder plate motor D373 - Folder plate movement bound 09/12/08
Finisher folder plate motor D373 - check harness and connections 09/12/08
Finisher punch motor error B830 - punch HP sensor defective 09/12/08
Finisher punch motor error B830 - punch motor bound or blocked 09/12/08
Finisher punch motor error B830 - motor defective 09/12/08
Finisher punch motor error B830 - check harness and connections 09/12/08
Shift motor error, 3K finisher B830 - half turn sensors 1 or 2 defective 09/12/08
Shift motor error, 3K finisher B830 - motor bound or blocked 09/12/08
Shift motor error, 3K finisher B830 - motor defective 09/12/08
Shift motor error, 3K finisher B830 - Finisher main board defective 09/12/08
Shift motor error, 3K finisher B830 - check harness and connections 09/12/08
Stacking roller drag motor error B830 - Motor defective 09/12/08
Stacking roller drag motor error B830 - Finisher control board defective 09/12/08
Stacking roller drag motor error B830 - check harness and connections 09/12/08
Stacking roller motor error B830 - Return drive HP sensor defective 09/12/08
Stacking roller motor error B830 - motor defective 09/12/08
Stacking roller motor error B830 - Finisher main board 09/12/08
Solution Text Updated
Stacking roller motor error B830 - check harness and connections 09/12/08
Stacking roller motor error B830 - motor bound or blocked 09/12/08
Finisher tray 1 lift motor error - lift motor defective 09/12/08
Finisher tray 1 lift motor error - upper tray paper height sensor defective 09/12/08
Finisher tray 1 lift motor error - Finisher main board defective 09/12/08
Finisher tray 1 lift motor error - check harness and connections 09/12/08
Stack plate rear motor error B830 - Rear stack plate HP sensor defective 09/12/08
Stack plate rear motor error B830 - motor bound or blocked 09/12/08
Stack plate rear motor error B830 - Motor defective 09/12/08
Stack plate rear motor error B830 - Booklet finisher main board 09/12/08
Stack plate rear motor error B830 - check harness and connections 09/12/08
Controller to Operational panel communication error: Loose controller board, reseat 09/12/08

Controller to Operational panel communication error: Loose or damaged Operation Panel connections 09/12/08

Controller to Operational panel communication error: Defective Controller board 09/12/08

Controller to Operational panel communication error: Defective Operation Panel board 09/12/08

Yellow TD sensor error - replace yellow dev unit 09/12/08


Yellow TD sensor error - check TD sensor with SP3-911-2 09/12/08
Yellow TD sensor error - check connection between PCU and machine 09/12/08
Yellow TD sensor error - confirm developer clutch is working 09/12/08
Adjust modem speed: Menu #1934>Data Setup>Modem Speed>14.4 or lower 09/12/08
Fusing Fan motor lock - upgrade firmware 09/15/08
Fusing Fan motor lock - check fan motor 09/15/08
Exposure Lamp Error: Mirror out of position 09/15/08
Exposure Lamp Error: Exposure lamp defective 09/15/08
Exposure Lamp Error: Exposure lamp stabilizer defective 09/15/08
Exposure Lamp Error: Exposure lamp connector defective 09/15/08
Exposure Lamp Error: SBU board Defective 09/15/08
Scanner home postion error 1: Scanner home postion sensor defective 09/15/08
Scanner home postion error 1: Scanner drive motor defective 09/15/08
Scanner home postion error 1: IOB board defective 09/15/08
Scanner home postion error 2: Scanner home position sensor defective 09/15/08
Solution Text Updated
Scanner home postion error 2: Scanner drive motor defective 09/15/08
Scanner home postion error 2: IOB board defective 09/15/08
Scanner home postion error 3: Scanner drive motor defective 09/15/08
Dead machine - exit (JC-16) sensor wire shorted to exit roller shaft 09/15/08

Localization error: Set SP 5-807 to 2 for North America machines 09/15/08


Unrecoverable software error: Replace nvram 09/15/08
Automatic SBU adjustment error: Defective exposure lamp 09/15/08
Automatic SBU adjustment error: Unclean White Plate 09/15/08
Automatic SBU adjustment error: Incorrect position of white plate 09/15/08
Automatic SBU adjustment error: Defective SBU 09/15/08
USB I/F error: Defective Controller 09/15/08
SD card authentication error: Data corruption on SD card 09/15/08
SD card access error 1: Loose connection of SD card 09/15/08
Address book data error: Excute SP 5846-50 to intialize address book 09/15/08
Address book data error: Defective HDD 09/15/08
Flash ROM error: Defective flash ROM 09/15/08
Engine total counter error: Defective NVRAM on BICU 09/15/08
Printer error : Data corruption 09/15/08
Printer error : Defective controller 09/15/08
Net File error: Defective firmware 09/15/08
Net File error: Defective controller 09/15/08
Memory error: Defective memory 09/15/08
Memory error: Defective BICU 09/15/08
Memory error: Loose conection between the BICU and the memory 09/15/08
Printer application program error: Defective application program 09/15/08
Image tranfer error: Defective application program 09/15/08
Status error (laser optics housing unit): Defective software 09/15/08
Controller-Engine inconsistency: The MFP controller is installed on a basic machine 09/15/08
Localization error: Incorrect localization setting 09/15/08
Localization error: Defective NVRAM 09/15/08
Print image transfer error: Defective controller 09/15/08
Print image transfer error: Defective BICU 09/15/08
Print image transfer error: Loose connection between the controller and the BICU 09/15/08
Solution Text Updated
Unrecoverable software error: Defective firmware 09/15/08
Unrecoverable software error: Insufficient working memory 09/15/08
Recoverable software error: Insufficient working memory 09/15/08
Unexpected software error: Defective Firmware 09/15/08
Application start error: Defective Firmware 09/15/08
Application function error: Defective Firmware 09/15/08
Program download error: Incorrect installation of a PCB 09/15/08
Program download error: Defective BICU 09/15/08
Program download error: Defective Controller 09/15/08
Program download error: Defective IC card 09/15/08
Program download error: Defective NVRAM 09/15/08
Program download error: Power failure 09/15/08
Make sure the customer is not useing "user codes" for printing 09/15/08
Background-dirty - use SP2-914-004 to closer off laser to eliminate laser problems as cause. 09/15/08
B792 finisher transport belt solenoid error - black tab on clutch needs to be in sensor at home position 09/15/08

Replace NV-RAM. 09/15/08


Scanned images have line on rear non op side - Scan settings, set erase border under edit tab to 0.1 and 09/15/08
set as default.
Scan destination gone after scan job - set Scanner SP1-012 (user info release) to a 0= Not clear 09/15/08

Tray 2 feed error - Tray lift motor defective or disconnected 09/15/08


Tray 2 feed error - Paper or other obstacle trapped between tray and motor 09/15/08
Tray 2 feed error - Pick-up solenoid disconnected or blocked by an obstacle 09/15/08
Tray 1 feed error - Pick-up solenoid disconnected or blocked by an obstacle 09/15/08
Tray 1 feed error - Paper or other obstacle trapped between tray and motor 09/15/08
Tray 1 feed error - Tray lift motor defective or disconnected 09/15/08
Tray 2 feed error - Tray lift motor defective or disconnected 09/15/08
Tandem tray rear fence motor error - Rear fence motor defective or poor connection 09/15/08
Tandem tray rear fence motor error - Paper or other obstacle interfering with operation of the sensors 09/15/08

Tandem tray rear fence motor error - Paper or other obstacle trapped between tray and motor 09/15/08
Tandem tray rear fence motor error - Motor mechanical overload due to obstruction 09/15/08
Tandem tray rear fence motor error - Return sensor or HP sensor defective or dirty 09/15/08
LCT tray error: B473/D350 - Tray lift motor harness, disconnected, loose, or defective 09/15/08
Solution Text Updated
LCT tray error: B473/D350 - Tray lift motor defective 09/15/08
LCT tray error: B473/D350 - Lift sensor defective or disconnected 09/15/08
LCT tray error: B473/D350 - Pick-up solenoid defective or disconnected 09/15/08
LCT tray error: B473/D350 - Paper end sensor defective 09/15/08
Duplex jogger motor error 1 - Jogger fence motor defective or poor connection 09/15/08
Duplex jogger motor error 1 - Paper or other obstacle interfering with operation of the sensors or 09/15/08

Duplex jogger motor error 1 - Paper or other obstacle interfering with operation of the sensors or motor 09/15/08

Duplex jogger motor error 1 - Return sensor or HP sensor defective, dirty, or disconnected 09/15/08
Duplex jogger motor error 1 - Paper or other obstacle has jammed mechanism 09/15/08
Duplex jogger motor error 1 - HP sensor connector disconnected or defective 09/15/08
Duplex jogger motor error 1 - HP sensor defective 09/15/08
Duplex jogger motor error 2 - Jogger fence motor defective or poor connection 09/15/08
Duplex jogger motor error 2 - Paper or other obstacle interfering with operation of the sensors or motor 09/15/08

Duplex jogger motor error 2 - Return sensor or HP sensor defective, dirty, or disconnected 09/15/08
Duplex jogger motor error 2 - Paper or other obstacle has jammed mechanism 09/15/08
Duplex jogger motor error 2 - HP sensor connector disconnected or defective 09/15/08
Duplex jogger motor error 2 - HP sensor defective 09/15/08
Fusing cooling fan error - Fan harness disconnected or damaged 09/15/08
Fusing cooling fan error - Fan blocked by an obstruction 09/15/08
Fusing cooling fan error - Fan damaged 09/15/08
Fusing fan error: Front - Fan harness disconnected or damaged 09/15/08
Fusing fan error: Front - Fan blocked by an obstruction 09/15/08
Fusing fan error: Front - Fan damaged 09/15/08
Controller fan error - Fan harness disconnected or damaged 09/15/08
Controller fan error - Fan blocked by an obstruction 09/15/08
Controller fan error - Fan damaged 09/15/08
Fusing unit suction fan error - Fan blocked by an obstruction 09/15/08
Fusing unit suction fan error - Fan damaged 09/15/08
Duplex unit fan error - Fan harness disconnected or damaged 09/15/08
Duplex unit fan error - Duplex Unit fan obstructed 09/15/08
Duplex unit fan error - Fuser unit connector has paper obstruction 09/15/08
Development Intake Fan Error: Y - Fan damaged 09/15/08
Solution Text Updated
Development Intake Fan Error: Y - Fan blocked by an obstruction 09/15/08
Development Intake Fan Error: Y - Fan harness disconnected or damaged 09/15/08
Fusing/exit motor error - Check inside the fusing unit for any obstructions 09/15/08
Fusing/exit motor error - Motor harness loose, broken or defective 09/15/08
Fusing/exit motor error - Motor or its driver board defective 09/15/08
Heating roller thermistor (center) error 1 - Thermistor harness connection loose, disconnected or 09/15/08
defective
Heating roller thermistor (center) error 1 - Thermistor installed incorrectly 09/15/08
Heating roller thermistor (center) error 1 - Thermistor defective 09/15/08
Heating roller thermistor (center) error 2 - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller thermistor (center) error 2 - TRIAC short, AC drive board defective 09/15/08
Heating roller thermistor (center) error 2 - VBCU defective 09/15/08
Heating roller thermistor (center) error 1 - Do SP5810 to cancel the SC fusing code 09/15/08
Download error - Cycle the machine off/on and retry 09/15/08
Download error - Replace SD card 09/15/08
Download error - Check SD card for proper folder/file placement 09/15/08
Zero cross error - Do SP5810 to cancel the SC fusing code 09/15/08
Zero cross error - Electrical noise on the power supply line 09/15/08
Zero cross error - Fusing relay damaged, replace the AC drive board 09/15/08
Heating roller thermistor (center): software error - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller thermistor (center): software error - TRIAC short, AC drive board defective 09/15/08
Heating roller thermistor (center): software error - VBCU defective 09/15/08
Heating roller thermistor 3 (side): hardware error - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller thermistor 3 (side): hardware error - TRIAC short, AC drive board defective 09/15/08
Heating roller thermistor 3 (side): hardware error - VBCU defective 09/15/08
Pressure roller thermistor error 1 - Do SP5810 to cancel the SC fusing code 09/15/08
Pressure roller thermistor error 1 - Loose connection of the pressure roller thermistor 09/15/08
Pressure roller thermistor error 1 - Thermistor positioned incorrectly 09/15/08
Pressure roller thermistor error 1 - Defective pressure roller thermistor 09/15/08
Heating roller non-contact thermistor error 2 - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller non-contact thermistor error 2 - Defective hot roller thermistor 09/15/08
Heating roller non-contact thermistor error 2 - Heating roller disconnected or defective 09/15/08
Heating roller non-contact thermistor error 3 - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller non-contact thermistor error 3 - TRIAC short, AC drive board defective 09/15/08
Solution Text Updated
Heating roller non-contact thermistor error 3 - VBCU defective 09/15/08
Heating roller non-contact thermistor error 3 - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller non-contact thermistor error 3 - TRIAC short, AC drive board defective 09/15/08
Heating roller non-contact thermistor error 3 - VBCU defective 09/15/08
Heating roller fusing lamp on error - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller fusing lamp on error - Thermistor damaged, or out of position 09/15/08
Heating roller fusing lamp on error - Fusing lamp disconnected or broken 09/15/08
Development intake fan error - Fan harness loose, broken or defective 09/15/08
Development intake fan error - Fan overload due to physical obstruction 09/15/08
Development intake fan error - Fan motor defective 09/15/08
Ozone exhaust fan (FC) error - Fan harness loose, broken or defective 09/15/08
Ozone exhaust fan (FC) error - Fan overload due to physical obstruction 09/15/08
Ozone exhaust fan (FC) error - Fan motor defective 09/15/08
Tray 1 lift motor error - Motor harness loose, broken or defective 09/15/08
Tray 1 lift motor error - Motor overload due to an obstruction 09/15/08
Tray 1 lift motor error - Motor defective 09/15/08
ARDF communication error - ARDF disconnected 09/15/08
ARDF communication error - VBCU board harness disconnected or defective 09/15/08
ARDF communication error - VBCU board defective 09/15/08
ARDF communication error - Noise from the power supply line 09/15/08
ARDF communication error - ARDF defective 09/15/08
Mailbox-to-Finisher communication error - Connection cable between mailbox and finisher disconnected 09/15/08
or defective
Mailbox-to-Finisher communication error - Finisher main board defective 09/15/08
Mailbox-to-Finisher communication error - VBCU defective 09/15/08
Mailbox-to-Finisher communication error - PSU defective 09/15/08
Stack plate center motor error 2 B830 - Center stack plate HP sensor defective 09/15/08
Stack plate center motor error 2 B830 - Motor defective 09/15/08
Stack plate center motor error 2 B830 - motor drive bound 09/15/08
Stack plate center motor error 2 B830 - Finisher main board defective 09/15/08
Stack plate center motor error 2 B830 - check harness and connections 09/15/08
Stack plate center motor error 1 B830 - HP sensor defective 09/15/08
Stack plate center motor error 1 B830 - Motor defective 09/15/08
Stack plate center motor error 1 B830 - motor drive bound 09/15/08
Solution Text Updated
Stack plate center motor error 1 B830 - finisher main board defective 09/15/08
Stack plate center motor error 1 B830 - check harness and connections 09/15/08
Feed out belt motor error D373/B830 - HP sensor defective 09/15/08
Feed out belt motor error D373/B830 - Motor defective 09/15/08
Feed out belt motor error D373/B830 - Motor drive bound 09/15/08
Feed out belt motor error D373/B830 - Booklet finisher main board defective 09/15/08
Feed out belt motor error D373/B830 - Check harness and connections 09/15/08
Booklet stapler motor error 2 - Rear motor defective 09/15/08
Booklet stapler motor error 2 - Rear motor drive bound 09/15/08
Booklet stapler motor error 2 - check harness and connections 09/15/08
Booklet stapler motor error 1 - Front motor drive bound 09/15/08
Booklet stapler motor error 1 - front motor defective 09/15/08
Booklet stapler motor error 1 - check harness and connections 09/15/08
Finisher stapler movement error - Stapler movement motor defective 09/15/08
Finisher stapler movement error - HP sensor defective 09/15/08
Finisher stapler movement error - motor drive bound 09/15/08
Finisher stapler movement error - Finisher main board defective 09/15/08
Finisher stapler movement error - check harness and connections 09/15/08
Finisher corner stapler rotation motor error - rotation HP sensor defective 09/15/08
Finisher corner stapler rotation motor error - motor defective 09/15/08
Finisher corner stapler rotation motor error - motor drive bound 09/15/08
Finisher corner stapler rotation motor error - finisher main board defective 09/15/08
Finisher corner stapler rotation motor error - check harness and connections 09/15/08
Finisher corner stapler motor error B830 - Staple jam 09/15/08
Finisher corner stapler motor error B830 - Number of pages exceeds staple limit 09/15/08
Finisher corner stapler motor error B830 - motor defective 09/15/08
Finisher corner stapler motor error B830 - check harness and connections 09/15/08
Finisher corner stapler motor error B830 - finisher main board defective 09/15/08
Optional Memory Dimm error - reseat or replace memory dimm 09/15/08
EB135ex fiery is available for this model - PS Drivers will be posted on Ricoh USA soon - Please use B234 09/15/08
Fiery driver as a Temp. solution - *DB updated 09/15/2008
Paper Settings in menu are international sizes only: Correct, US paper size are determined by the 09/15/08
wheel/sensor combo on the paper tray.
Incorrect serial number: Input the correct product number with SP 5-811-001 09/15/08
Missing fonts when printing - Suggest to perform sp 5832-5 print font format and reboot copier 09/16/08
Solution Text Updated
BCU - Finisher Communication error - Check finisher main harness 09/16/08
Format HDD. 09/16/08
Missing fonts when printing - Suggest to perform sp 5832-5 print font format and reboot copier 09/16/08
Missing fonts when printing - Suggest to perform sp 5832-5 print font format and reboot copier 09/16/08
Missing fonts when printing - Suggest to perform sp 5832-5 print font format and reboot copier 09/16/08
Pre stack junction gate motor error B830 - motor drive bound 09/16/08
Pressure roller thermistor error 2 - Pressure roller thermistor harness loose, disconnected or defective 09/16/08

Pressure roller thermistor error 2 - Pressure roller thermistor defective 09/16/08


Pressure roller thermistor error 2 - Do SP5810 to cancel the SC fusing code 09/16/08
Pressure roller thermistor (software) error - Do SP5810 to cancel the SC fusing code 09/16/08
Pressure roller thermistor (software) error - TRIAC short, AC drive board 09/16/08
Pressure roller thermistor (software) error - VBCU defective 09/16/08
Pressure roller thermistor (hardware) error - Do SP5810 to cancel the SC fusing code 09/16/08
Pressure roller thermistor (hardware) error - TRIAC short, AC drive board defective 09/16/08
Pressure roller thermistor (hardware) error - VBCU defective 09/16/08
Pressure roller fusing lamp remains on - Do SP5810 to cancel the SC fusing code 09/16/08
Pressure roller fusing lamp remains on - Thermistor damaged, or out of position 09/16/08
Pressure roller fusing lamp remains on - Fusing lamp disconnected or broken 09/16/08
Heating roller fusing lamp error - Thermistor damaged, or out of position 09/16/08
Heating roller fusing lamp error - Fusing lamp disconnected or broken 09/16/08
Zero Cross Over Error - Replace the AC drive board 09/16/08
Three Successive Paper Jams in Fusing Unit - Remove the paper that is jammed in the fusing unit 09/16/08
Three Successive Paper Jams in Fusing Unit - Make sure that the fusing unit is clean and has no obstacles 09/16/08
in the paper feed path
Three Successive Paper Jams in Fusing Unit - Do SP5810 to cancel the SC fusing code 09/16/08
Heating roller non-contact thermistor error 1 - Do SP5810 to cancel the SC fusing code 09/16/08
Heating roller non-contact thermistor error 1 - Loose, broken or damaged connector 09/16/08
Heating roller non-contact thermistor error 1 - Defective thermistor 09/16/08
Prestack junction gate release motor error B830 - HP sensor defective 09/16/08
Prestack junction gate release motor error B830 - motor defective 09/16/08
Prestack junction gate release motor error B830 - Motor drive bound 09/16/08
Prestack junction gate release motor error B830 - Check harness and connections 09/16/08
Prestack junction gate release motor error B830 - Finisher main board defective 09/16/08
Prestack transport motor error B830 - Motor defective 09/16/08
Solution Text Updated
Prestack transport motor error B830 - Motor drive bound 09/16/08
Prestack transport motor error B830 - check harness and connections 09/16/08
Prestack transport motor error B830 - Finisher main board defective 09/16/08
Pre stack junction gate motor error B830 - HP sensor defective 09/16/08
Pre stack junction gate motor error B830 - motor defective 09/16/08
Pre stack junction gate motor error B830 - check harness and connections 09/16/08
Pre stack junction gate motor error B830 - Finisher main board defective 09/16/08
Staple junction gate motor error B830 - HP sensor defective 09/16/08
Staple junction gate motor error B830 - Motor defective 09/16/08
Staple junction gate motor error B830 - Motor drive bound 09/16/08
Staple junction gate motor error B830 - check harness and connections 09/16/08
Staple junction gate motor error B830 - Finisher main board defective 09/16/08
Upper junction gate motor error B830 - HP sensor defective 09/16/08
Upper junction gate motor error B830 - Motor defective 09/16/08
Upper junction gate motor error B830 - Motor drive bound 09/16/08
Upper junction gate motor error B830 - check harness and connections 09/16/08
Upper junction gate motor error B830 - finisher main board defective 09/16/08
Stapler exit motor error B830 - Motor defective 09/16/08
Stapler exit motor error B830 - motor drive bound 09/16/08
Stapler exit motor error B830 - check harness and connections 09/16/08
Stapler exit motor error B830 - Finisher main board defective 09/16/08
Shift tray exit motor error B830 - Motor defective 09/16/08
Shift tray exit motor error B830 - Motor drive bound 09/16/08
Shift tray exit motor error B830 - check harness and connections 09/16/08
Shift tray exit motor error B830 - Finisher main board defective 09/16/08
Upper transport motor, Proof tray error B830 - Motor defective 09/16/08
Upper transport motor, Proof tray error B830 - Motor drive bound 09/16/08
Upper transport motor, Proof tray error B830 - Check harness and connections 09/16/08
Upper transport motor, Proof tray error B830 - Finisher main board defective 09/16/08
Finisher tray 1 shift motor error B830 - HP sensor defective 09/16/08
Finisher tray 1 shift motor error B830 - Motor defective 09/16/08
Finisher tray 1 shift motor error B830 - motor drive bound 09/16/08
Finisher tray 1 shift motor error B830 - check harness and connections 09/16/08
Finisher tray 1 shift motor error B830 - Finisher main board defective 09/16/08
Solution Text Updated
Shift jogger retraction motor D373/D374 - HP sensor defective 09/16/08
Shift jogger retraction motor D373/D374 - motor defective 09/16/08
Shift jogger retraction motor D373/D374 - Jogger fences bound or blocked 09/16/08
Shift jogger retraction motor D373/D374 - check harness and connections 09/16/08
Shift jogger retraction motor D373/D374 - finisher main board defective 09/16/08
Shift jogger motor 2 D373/D374 - HP sensor defective 09/16/08
Shift jogger motor 2 D373/D374 - motor defective 09/16/08
Shift jogger motor 2 D373/D374 - jogger fences bound or blocked 09/16/08
Shift jogger motor 2 D373/D374 - check harness and connections 09/16/08
Shift jogger motor 2 D373/D374 - Finisher main board defective 09/16/08
Shift jogger motor 1 D373/D374/B830 - HP sensor defective 09/16/08
Shift jogger motor 1 D373/D374/B830 - motor defective 09/16/08
Shift jogger motor 1 D373/D374/B830 - jogger fences bound or blocked 09/16/08
Shift jogger motor 1 D373/D374/B830 - check harness and connections 09/16/08
Shift jogger motor 1 D373/D374/B830 - Finisher main board defective 09/16/08
Missing fonts when printing - Suggest to perform sp 5832-5 print font format and reboot copier 09/16/08
Time difference from copier to email receiver suggest to check sp 5302 09/17/08
Postscript Option required to print from Mac workstation 09/17/08
Scan to Folder on Windows 2003 Server requires Custom firmware, refer to TSC website 09/17/08
(b089_b093_w2003_smb.zip)
Booklets paper weight is 28lb max 09/17/08
Time difference from copier to email receiver suggest to check sp 5302 09/17/08
Instruct technician on how to load firmware and file system 09/17/08
Time difference from copier to email receiver suggest to check sp 5302 09/17/08
NIC not working - reset with SP5-801-011, NCS clear. 09/17/08
Can you GBC and staple - No it would staple on incorrect side 09/17/08
When machine is loacked up - Hold down *and # key turn on unit to reset unit 09/17/08
Turn @remote off with SP mode 5816 - 1 / 3 09/17/08
Time difference from copier to email receiver suggest to check sp 5302 09/17/08
First delete fax file thru web image monitor then you can switch to print and delete setting 09/17/08
Time difference from copier to email receiver suggest to check sp 5302 09/17/08
Updating destination list has failed: Disable delivery option User Tool> System setting> File transfer> 09/17/08
Deliver option- Off
Software error undefined - reflash firmware 09/17/08
Solution Text Updated
2000L(DDST) Operation Panel in Spanish: User tools> Push down to 2/2> highlight lowest option> Select 09/17/08
english
2000L(GW MFP) Operation Panel in Spanish: User tools> Push down to 4/4> highlight lowest option> 09/17/08
Select english
Replace HHD's 09/17/08
Proof tray exit sensor jam - Please install finisher adapter type D375 09/17/08
Mechanical counter error - One counter was unplugged from factory - Reconnect counter 09/17/08
Time difference from copier to email receiver suggest to check sp 5302 09/17/08
Exit guide plate motor error D373,D374, B830, B660 - motor defective 09/17/08
Exit guide plate motor error D373,D374, B830, B660 - HP sensor defective 09/17/08
Exit guide plate motor error D373,D374, B830, B660 - motor drive bound 09/17/08
Exit guide plate motor error D373,D374, B830, B660 - harness and connections 09/17/08
Exit guide plate motor error D373,D374, B830, B660 - finisher main board 09/17/08
Finisher stapler hammer motor error B830 - motor defective 09/17/08
Finisher stapler hammer motor error B830 - HP sensor defective 09/17/08
Finisher stapler hammer motor error B830 - motor drive bound 09/17/08
Finisher stapler hammer motor error B830 - harness and connections 09/17/08
Finisher stapler hammer motor error B830 - finisher main board defective 09/17/08
Finisher feed out motor B830 - Stack feed out HP sensor defective 09/17/08
Finisher feed out motor B830 - motor defective 09/17/08
Finisher feed out motor B830 - motor drive bound 09/17/08
Finisher feed out motor B830 - harness and connections 09/17/08
Finisher feed out motor B830 - finisher main board defective 09/17/08
Finisher jogger motor error D373, D374, B830 - HP sensor defective 09/17/08
Finisher jogger motor error D373, D374, B830 - motor defective 09/17/08
Finisher jogger motor error D373, D374, B830 - motor drive bound 09/17/08
Finisher jogger motor error D373, D374, B830 - harness and connections 09/17/08
Finisher jogger motor error D373, D374, B830 - Finisher main board defective 09/17/08
Finisher lower transport motor error - motor defective 09/17/08
Finisher lower transport motor error - motor drive bound 09/17/08
Finisher lower transport motor error - check harness and connections 09/17/08
Finisher lower transport motor error - finisher main board defective 09/17/08
ARDF bottom plate lift motor error - Feed motor defective 09/17/08
ARDF bottom plate lift motor error - motor defective 09/17/08
ARDF bottom plate lift motor error - check harness and connection 09/17/08
Solution Text Updated
ARDF bottom plate lift motor error - ARDF main board defective 09/17/08
ARDF bottom plate lift motor error - lift motor drive obstructed 09/17/08
ARDF original pickup operation error - Pickup roller HP sensor defective 09/17/08
ARDF original pickup operation error - Pickup motor defective 09/17/08
ARDF original pickup operation error - check harness and connections 09/17/08
ARDF original pickup operation error - ARDF main board defective 09/17/08
Memory address command error - Controller defective 09/17/08
Memory address command error - Check harness and connections 09/17/08
VBCU-DTMB communication error - DTMB defective 09/17/08
VBCU-DTMB communication error - VBCU defective 09/17/08
VBCU-DTMB communication error - PSU defective 09/17/08
VBCU-DTMB communication error - check harness and connections 09/17/08
VBCU-DTMB communication error - DTMB defective 09/17/08
VBCU-DTMB communication error - VCBU defective 09/17/08
VBCU-DTMB communication error - PSU defective 09/17/08
VBCU-DTMB communication error - check harness and connections 09/17/08
VBCU-DTMB communication error - DTMB defective 09/17/08
VBCU-DTMB communication error - VBCU defective 09/17/08
VBCU-DTMB communication error - PSU defective 09/17/08
VBCU-DTMB communication error - check harness and connections 09/17/08
VBCU-DTMB communication error - 5v PSU defective 09/17/08
Mailbox to copier communication error - VBCU defective 09/17/08
Mailbox to copier communication error - Mailbox main board defective 09/17/08
Mailbox to copier communication error - PSU defective 09/17/08
Mailbox to copier communication error - check harness and connections 09/17/08
PFB communication error - PFB defective 09/17/08
PFB communication error - VBCU defective 09/17/08
PFB communication error - check harness and connections 09/17/08
Finsher upper tray Lift Motor error - Check or replace upper tray paper height sensor 09/17/08
SDram error message - Perform fax sp 5101 initialize SDram 09/17/08
ADF jams cause Legal LCT jams - Upgrade Engine firmware - (Beta as of 9/12/2008) 09/17/08
Engine start up error - ARP storms causing SC 670 - SC 818 - SC 991 - Upgrade System firmware - (Beta as 09/17/08
of 9/12/2008)
Watchdog error - ARP storms causing SC 670 - SC 818 - SC 991 - Upgrade System firmware - (Beta as of 09/17/08
9/12/2008)
Solution Text Updated
Software error 3 - ARP storms causing SC 670 - SC 818 - SC 991 - Upgrade System firmware - (Beta as of 09/17/08
9/12/2008)
Time difference from copier to email receiver suggest to check sp 5302 09/17/08
Cover interposer Exit sensor late - Update firmware System / engine 09/17/08
Time difference from copier to email receiver suggest to check sp 5302 09/17/08
Print config page: Press and hold Stop/Start while switching power On, release when Red LED blinks 09/17/08

SMB Scans failing: Confirm correct scan file path , use IP address instead of computer name 09/17/08
SMB Scans failing: Confirm correct User login= (Domain or workgroup)/ User name and PC password 09/17/08

Hexagonal mirror motor error: Replace hexagonal mirror motor 09/17/08

Hexagonal mirror motor error: Replace FCU 09/17/08

Hexagonal Mirror Motor Startup Error: Replace FCU 09/17/08

To increase the maximum length of paper supported thru bypass - Set sp 5150 to on 09/18/08
Staples out of line - Packing material not removed 09/18/08
To increase the maximum length of paper supported thru bypass - Set sp 5150 to on 09/18/08
ID sensor errors - see TSB # 16 and # 25 09/18/08
ID sensor errors - see TSB #027 for newer style sensor guide plate, check s/n cut in. 09/18/08
SP1-104-017 (default is 5) 09/18/08

To enable Bates stamp feature - set SP mode 5227- 200 to 1 09/18/08


SP1-104-017 (default is 5) 09/18/08

To increase the maximum length of paper supported thru bypass - Set sp 5150 to on 09/18/08
Watchdog error - replace HDD 09/18/08
Perform SP 5801-11, clear NCS settings 09/18/08
NUMBER OF DIALING ATTEMPTS NEED TO BE CHANGED : SP1-104-017 (default is 5) 09/18/08

Enable / Disable Web feature - use SP5-828-91 set to 1 to turn on Web operation 09/18/08

NUMBER OF DIALING ATTEMPTS NEED TO BE CHANGED : SP1-104-017 (default is 5) 09/18/08

NUMBER OF DIALING ATTEMPTS NEED TO BE CHANGED : SP1-104-017 (default is 5) 09/18/08

To increase the maximum length of paper supported thru bypass - Set sp 5150 to on 09/18/08
Solution Text Updated
To change page number display sp 5227-200 change to display on 09/18/08
Exposure lamp error - Exposure lamp defective 09/18/08
Exposure lamp error - Lamp stabilizer defective 09/18/08
Exposure lamp error - MCU defective 09/18/08
Exposure lamp error - SBU defective 09/18/08
Exposure lamp error - Mirrors or white plate dirty 09/18/08
Exposure lamp error - Mirrors out of position 09/18/08
Scanner HP sensor error 1 - Sensor defective 09/18/08
Scanner HP sensor error 1 - MCU defective 09/18/08
Scanner HP sensor error 1 - Scanner motor defective 09/18/08
Scanner HP sensor error 1 - check harness and connections 09/18/08
Scanner HP sensor error 1 - timing belt, wire, pulleys or carriage out of position 09/18/08
Scanner HP sensor error 2 - Check harness and connections 09/18/08
Scanner HP sensor error 2 - MCU defective 09/18/08
Scanner HP sensor error 2 - Scanner motor defective 09/18/08
Scanner HP sensor error 2 - timing belt, pulleys wire or carriage out of position 09/18/08
Encoder signal error - Scanner motor defective 09/18/08
Encoder signal error - MCU defective 09/18/08
Encoder signal error - PSU-E defective 09/18/08
Encoder signal error - Check harness and connections 09/18/08
Scanner motor error 1 - Check harness and connections 09/18/08
Scanner motor error 1 - MCU board defective 09/18/08
Scanner motor error 1 - Motor defective 09/18/08
Scanner motor error 1 - Motor drive bound 09/18/08
Scanner motor error 2 - Motor drive bound 09/18/08
Scanner motor error 2 - Motor defective 09/18/08
Scanner motor error 2 - MCU defective 09/18/08
Scanner motor error 2 - Check harness and connections 09/18/08
Scanner motor error 3 - Check harness and connections 09/18/08
Scanner motor error 3 - MCU defective 09/18/08
Scanner motor error 3 - Scanner motor defective 09/18/08
Scanner motor error 4 - Scanner motor defective 09/18/08
Scanner motor error 4 - motor drive bound 09/18/08
Scanner motor error 4 - PSU Eb board defective 09/18/08
Solution Text Updated
Scanner motor error 4 - MCU defective 09/18/08
Scanner motor error 5 - MCU defective 09/18/08
Scanner motor error 5 - PSU-Eb defective 09/18/08
Scanner motor error 5 - motor defective 09/18/08
Scanner motor error 5 - motor drive bound 09/18/08
Scanner motor error 5 - check harness and connections 09/18/08
Black level detection error - SBU defective 09/18/08
Black level detection error - IPU defective 09/18/08
Black level detection error - BCU defective 09/18/08
Black level detection error - Check harness and connections 09/18/08
White level detection error - Check harness and connections 09/18/08
White level detection error - BCU defective 09/18/08
White level detection error - IPU defective 09/18/08
White level detection error - SBU defective 09/18/08
White level detection error - White plate diry, miosture or defective 09/18/08
SBU error 1 - SBU defective 09/18/08
SBU error 1 - IPU defective 09/18/08
SBU error 1 - BCU defective 09/18/08
SBU error 1 - White plate dirty or defective 09/18/08
SBU error 1 - Mirrors dirty or out of position 09/18/08
Scanner motor error 4 - Check harness and connections 09/18/08
SBU error 2 - SBU defective 09/18/08
SBU error 2 - BCU defective 09/18/08
SBU error 2 - check harness and connections 09/18/08
IPU error - IPU defective 09/18/08
IPU error - Check harness and connections SBU to IPU 09/18/08
Illegal copy data security error - Data security for copying must be off before ICIB-2 is removed. 09/18/08
UT>SS>AT>next>data sec for copy> set to off
Scanner motor speer error 2 - Replace scanner h.p. sensor harness. Part # B0987607. 09/19/08
Machine is taking too long to start jobs when in sort mode - reformat HHD 09/19/08
SP Mode 5917 for GPC counter should be 0. 09/19/08
adf jam problem , adf speed sensor not rotating 09/19/08
Auto sort mode - enable in user tools - Copier document server features - input output 09/19/08
Prints distorted images - clear with SP5-801-8 09/19/08
Solution Text Updated
All internal trays jam - Reconnect paper feed motor connection. 09/19/08
Scan to folder image shrinks - Perform SP 5801-9 scanning applications reset 09/19/08
Toner collection motor error - Replace BCU pcb 09/19/08
Add ink condition - Check press roller is coming up in contact with drum 09/19/08
Toner collection motor error - Clean out waste toner collection coil 09/19/08
Download dysfunction 3 - Press clear modes key, then 1,4,3 and clear/stop 3 times then reboot 09/19/08
ARP storms causing SC 670 - SC 818 - SC 991 - Upgrade System firmware - (Beta as of 9/12/2008) 09/19/08
Telenet into machine ad turn SSDP down 09/19/08
Inspect Dock position sensor and actuator ( lower front post sensor ) 09/19/08
Stack feed out belt HP sensor error- Replace stack feed out belt HP sensor 09/19/08
Stack feed out belt HP sensor error- Check finisher staple tray paper flattener operation. 09/19/08
Download firmware version 1.020. 09/19/08
Duplex Inverter jam, check inverter junction gate - worn 09/22/08
Dark image only while printing from computer suggest printer sp 1101-1 recall and reboot 09/22/08
Certification and charge control service execute sp 5801-17 and reboot copier to clear certification 09/22/08
settings.
Print job locks out while printing only suggest printer sp 1003-1 execute and reboot copier 09/22/08
SBU initialization error - Replace SBU - (lens block assemly) 09/22/08
SBU initialization error - Replace VIB pcb 09/22/08
SBU initialization error - Replace IPU pcb 09/22/08
Paper tray priority set to 11X17- Change paper size to proper tray size back to letter. 09/22/08
Certification and charge control service execute sp 5801-17 and reboot copier to clear certification 09/22/08
settings.
No response from BCU at turn ON - replace BCU PCB 09/22/08
No response from BCU at turn ON - replace Power supply 09/22/08
white lines lead to trail - clean the laser slit glass 09/22/08
Fax TX reports = User Tools / Fax / Initial Settings / Parameter #3 change bit 5 to 0 for Imm TX reports OFF 09/22/08
and bit 0 to 0 for Mem Tx reports OFF
Certification and charge control service execute sp 5801-17 and reboot copier to clear certification 09/22/08
settings.
Certification and charge control service execute sp 5801-17 and reboot copier to clear certification 09/22/08
settings.
ADF cannot detect paper size - Replaced ADF cover 09/22/08
Faxes and fax reports not printing - check paper trays and configurations 09/22/08

Add Toner condition wont clear - Refer to TSBD014/D015 - 037 09/22/08


Solution Text Updated
Dark image only while printing from computer suggest printer sp 1101-1 recall and reboot 09/22/08
Certification and charge control service execute sp 5801-17 and reboot copier to clear certification 09/22/08
settings.
Print job locks out while printing only suggest printer sp 1003-1 execute and reboot copier 09/22/08
Certification and charge control service execute sp 5801-17 and reboot copier to clear certification 09/22/08
settings.
Illegal copy data security error - Copy data security option board missing or defective 09/22/08
Certification and charge control service execute sp 5801-17 and reboot copier to clear certification 09/22/08
settings.
Scanner unit fan error: intake fan - Scanner intake fan defective 09/22/08
Scanner unit fan error: intake fan - MCU defective 09/22/08
Scanner unit fan error: intake fan - SIB defective 09/22/08
Scanner unit fan error: intake fan - check harness and connections 09/22/08
Scanner unit fan error: Lamp regulator fan (right) - Lamp regulator fan defective 09/22/08
Scanner unit fan error: Lamp regulator fan (right) - MCU defective 09/22/08
Scanner unit fan error: Lamp regulator fan (right) - SIB defective 09/22/08
Scanner unit fan error: Lamp regulator fan (right) - check harness and connections 09/22/08
Scanner unit fan error: SBU cooling fan - SBU cooling fan defective 09/22/08
Scanner unit fan error: SBU cooling fan - MCU defective 09/22/08
Scanner unit fan error: SBU cooling fan - SIB defective 09/22/08
Scanner unit fan error: SBU cooling fan - check harness and connections 09/22/08
Scanner unit fan error: Lamp regulator fan (left) - Lamp regulator fan defective 09/22/08
Scanner unit fan error: Lamp regulator fan (left) - MCU defective 09/22/08
Scanner unit fan error: Lamp regulator fan (left) - SIB defective 09/22/08
Scanner unit fan error: Lamp regulator fan (left) - check harness and connections 09/22/08
Scanner unit fan error: Scanner unit exaust fan - exaust fan defective 09/22/08
Scanner unit fan error: Scanner unit exaust fan - MCU defective 09/22/08
Scanner unit fan error: Scanner unit exaust fan - SIB defective 09/22/08
Scanner unit fan error: Scanner unit exaust fan - check harness and connections 09/22/08
Scanner unit fan error: Scanner motor cooling fan - Cooling fan defective 09/22/08
Scanner unit fan error: Scanner motor cooling fan - MCU defective 09/22/08
Scanner unit fan error: Scanner motor cooling fan - SIB defective 09/22/08
Scanner unit fan error: Scanner motor cooling fan - check harness and connections 09/22/08
Exposure lamp 1 lamp regulator right error - 1st exposure lamp defective 09/22/08
Exposure lamp 1 lamp regulator right error - 1st lamp flat film cable defective 09/22/08
Solution Text Updated
Exposure lamp 1 lamp regulator right error - Lamp regulator (right) defective 09/22/08
Exposure lamp 1 lamp regulator right error - MCU defective 09/22/08
Exposure lamp 1 lamp regulator right error - SIB defective 09/22/08
Exposure lamp 1 lamp regulator right error - check harness and connections 09/22/08
Exposure lamp 1 lamp regulator left error - 2nd exposure lamp defective 09/22/08
Exposure lamp 1 lamp regulator left error - 2nd lamp flat film cable defective 09/22/08
Exposure lamp 1 lamp regulator left error - Lamp regulator left defective 09/22/08
Exposure lamp 1 lamp regulator left error - MCU defective 09/22/08
Exposure lamp 1 lamp regulator left error - SIB defective 09/22/08
Exposure lamp 1 lamp regulator left error - check harness and connections 09/22/08
Polygon motor error 1 - Polygon mirror motor defective 09/22/08
Polygon motor error 1 - Polygon motor control board defective 09/22/08
Polygon motor error 1 - IPU defective 09/22/08
Polygon motor error 1 - BCU defective 09/22/08
Polygon motor error 1 - check harness and connections 09/22/08
Polygon motor error 2 - Polygon mirror motor defective 09/22/08
Polygon motor error 2 - Polygom motor control board defective 09/22/08
Polygon motor error 2 - IPU defective 09/22/08
Polygon motor error 2 - BCU defective 09/22/08
Polygon motor error 2 - check harness and connections 09/22/08
Polygon motor error 3 - Polygon mirror motor defective 09/22/08
Polygon motor error 3 - Polygon motor control board defective 09/22/08
Polygon motor error 3 - IPU defective 09/22/08
Polygon motor error 3 - BCU defective 09/22/08
Polygon motor error 3 - check harness and connections 09/22/08
Polygon motor error 4 - Polygom mirror motor defective 09/22/08
Polygon motor error 4 - Polygon motor control board defective 09/22/08
Polygon motor error 4 - IPU defective 09/22/08
Polygon motor error 4 - BCU defective 09/22/08
Polygon motor error 4 - check harness and connections 09/22/08
Synchronization detection error 1 - Paper trays are empty 09/22/08
Synchronization detection error 1 - Laser sync detect board defective 09/22/08
Synchronization detection error 1 - LD unit defective 09/22/08
Synchronization detection error 1 - IPU defective 09/22/08
Solution Text Updated
Synchronization detection error 1 - BCU defective 09/22/08
Synchronization detection error 1 - check harness and connections 09/22/08
Synchronization detection error 2 - Make sure there is paper in the trays 09/22/08
Synchronization detection error 2 - Laser sync detect board defective 09/22/08
Synchronization detection error 2 - LD unit defective 09/22/08
Synchronization detection error 2 - IPU defective 09/22/08
Synchronization detection error 2 - BCU defective 09/22/08
Synchronization detection error 2 - check harness and connections 09/22/08
FGATE error 1 - GAVD on IPU defective 09/22/08
FGATE error 1 - BCU defective 09/22/08
FGATE error 1 - Controller defective 09/22/08
FGATE error 1 - check harness and connections 09/22/08
FGATE error 2 - GAVD on IPU defective 09/22/08
FGATE error 2 - BCU defective 09/22/08
FGATE error 2 - Controller defective 09/22/08
FGATE error 2 - check harness and connections 09/22/08
LD error - LDB defective 09/22/08
LD error - IPU defective 09/22/08
LD error - BCU defective 09/22/08
LD error - check harness and connections 09/22/08
3800L - Reset RAM address 80036F to 00 09/22/08

TD sensor initial setting error: Execute Sp 2214 Developer initialization 09/23/08


Booklet finisher stack feed out motor error: Check the connections to the stack feed out motor. 09/23/08
Booklet finisher stack feed out motor error: Defective stack feed out motor. 09/23/08
Booklet finisher jogger motor error: Check the connections to the jogger motor. 09/23/08
Booklet finisher jogger motor error: Defective jogger motor. 09/23/08
Paper jammed at duplex unit - bent metal guide above reg roller 09/23/08
Transfer roller leak error 1: High voltage power supply board set incorrectly or defective. 09/23/08

Transfer roller leak error 1: Transfer roller set incorrectly or damaged. 09/23/08

Transfer roller leak error 1: Transfer unit set incorrectly. 09/23/08

HR warm-up error - reset with SP5-810 09/23/08


Solution Text Updated
HR thermistor error - replace fusing unit 09/23/08
Fgate on error (K): Check the connectors. 09/23/08
Fgate on error (K): Replace the LDB. 09/23/08
Fgate on error (K): Replace the EGB. 09/23/08
Fgate off error (K): Replace the EGB. 09/23/08
Fgate off error (K): Replace the LDB 09/23/08
Fgate off error (K): Check the connectors. 09/23/08
LDB error (k): Replace the LDB 09/23/08
LDB error (m): Replace the LDB 09/23/08
LDB error (c): Replace the LDB 09/23/08
High voltage power board: (k) Check the connectors. 09/23/08
High voltage power board: (k) Replace the drum positioning plate. 09/23/08
Error 9-22/ SC 5-50H Fuser error code: Reset plotter switch 01 bit 0 to 1. 09/23/08
Adjusting Redial Attempts: Communication Switch 10 09/23/08

ADF feed out sensor jam - Clean or replace ADF exit sensor 09/24/08
Key op code clear - SP 7810 - access code clear 09/24/08
Upper tray lift motor error - Replace upper lift motor 09/24/08
Heating roller thermister error - Replace center heating roller thermister 09/24/08
White lines lead to trail - Replace developer and developer unit 09/24/08
SP 5959-5 for tray settings 09/24/08
BICU/ADF communication error - Replace ADF serial interfaceharness 09/24/08
Toner collection motor error - Clean toner collection tubes 09/24/08
Sew correction sensor (OFF) - check/clean/replace sensor 09/24/08
BICU to LCT communication error - Reflash engine firmware. 09/24/08
Software error 2 - Software defective - Reload software - reboot 09/24/08
Developer bias leak - Replace developer unit and material 09/24/08
Refer to TSB D014 - 037 09/24/08

Perform SP5801-002 Engine clear - Advise about developer replacement. 09/24/08


Developer fill error M - Follow procedure 2 in Service Manual pages 3-57,3-58. 09/24/08
Remove toner bag - Perform engine clear after SP 5824, then SP5825 & install new bag of toner.. 09/24/08
Finsher exit sensor - Check and clean finisher exit sensor 09/24/08
Need the Linex driver- Go to linexprinting .org 09/24/08
ADF feed in sensor does not activate - Replace ADF feed in sensor 09/24/08
Solution Text Updated
ADF feed in sensor does not activate - Replace registraton sensor. 09/24/08
High voltage power board: (c) replace the drum positioning plate 09/24/08
Enabling confirmation reports: User parameter switch 03 bit 0 & 5 09/25/08
Confirmation reports enabled but not printing: User tools> fax features> general settings> Set user 09/25/08
function keys> Remove TX Status report from function keys
stuck in "using handset" - see TSB# B129-032 "Using Handset" (works on various models) 09/25/08
LD drive current too high - replace laser unit assembly 09/25/08
LCT exit sensor error - Replace LCT exit sensor 09/26/08
Stamp data download - use SP5 853 to download fixed stamp data from the ROM 09/26/08

part of page prints as barcode, did SP5801 #8 fixed problem 09/26/08


Replace toner waste sensor AW02-0145 09/26/08
Encoder signal error,scanner motor - Replace PSU a,b 09/26/08
Tabstock - recommended is Blanks USA 5, 10, 12 tabs per bank 09/26/08
How to set number of rings - use fax sp 2-103-7 (NCU parameter 6) 09/26/08

Fusing cooling fans error - Inspect Fans M14 and M15 front and rear fusing fans 09/26/08
Rear exhaust fan motor error: Loose connection of the exhaust fan motor 09/29/08
Rear exhaust fan motor error: Too much load on the motor drive 09/29/08
Rear exhaust fan motor error: BICU defective 09/29/08
Left exhaust fan motor error: Loose connection of the exhaust fan motor 09/29/08
Left exhaust fan motor error: Too much load on the motor drive 09/29/08
Left exhaust fan motor error: defective BICU 09/29/08
Unstable fusing temperature (rear): defective thermistor 09/29/08
Unstable fusing temperature (rear): thermistor out of position 09/29/08
Unstable fusing temperature (rear): defective power supply unit 09/29/08
Fusing lamp overheat error (rear): defective thermistor 09/29/08
Fusing lamp overheat error (rear): thermistor out of position 09/29/08
Fusing lamp overheat error (rear): defective power supply unit 09/29/08
Fusing overheat error (rear): fusing thermistor defective 09/29/08
Fusing overheat error (rear): defective power supply unit 09/29/08
Fusing temperature warm up error (rear): fusing thermistor defective 09/29/08
Fusing temperature warm up error (rear): fusing thermistor out of position 09/29/08
Fusing temperature warm up error (rear): fusing lamp open 09/29/08
Fusing temperature warm up error (rear): defective power supply unit 09/29/08
Solution Text Updated
Fusing thermistor open (rear): defective fusing thermistor 09/29/08
Fusing thermistor open (rear): fusing thermistor out of position 09/29/08
Fusing thermistor open (rear): defective power supply unit 09/29/08
Fusing thermistor open (rear): loose connectors 09/29/08
Zero cross signal malfunction: defective power supply board 09/29/08
Zero cross signal malfunction: defective BICU 09/29/08
Unstable fusing temperature (center): defective thermistor 09/29/08
Unstable fusing temperature (center): thermistor out of position 09/29/08
Unstable fusing temperature (center): defective power supply unit 09/29/08
Fusing lamp overheat error (center): defective thermistor 09/29/08
Fusing lamp overheat error (center): thermistor out of position 09/29/08
Fusing lamp overheat error (center): defective power supply unit 09/29/08
Fusing overheat error (center): defective thermistor 09/29/08
Fusing overheat error (center): defective power supply unit 09/29/08
Fusing temperature warm-up error (center): defective thermistor 09/29/08
Fusing temperature warm-up error (center): thermistor out of position 09/29/08
Fusing temperature warm-up error (center): fusing lamp open 09/29/08
Fusing temperature warm-up error (center): defective power supply unit 09/29/08
Fusing thermistor open (center): defective thermistor 09/29/08
Fusing thermistor open (center): thermistor out of position 09/29/08
Fusing thermistor open (center): loose connectors 09/29/08
Fusing thermistor open (center): defective power supply unit 09/29/08
Paper feed motor lock (optional paper tray units): defective paper feed motor 09/29/08
Paper feed motor lock (optional paper tray units): too much load on the drive mechanism 09/29/08
Tray 4 lift motor malfunction (optional two-tray paper tray unit): defective paper lift sensor 09/29/08
Tray 4 lift motor malfunction (optional two-tray paper tray unit): defective tray lift motor 09/29/08
Tray 4 lift motor malfunction (optional two-tray paper tray unit): too much load on drive mechanism 09/29/08

Tray 4 lift motor malfunction (optional two-tray paper tray unit): poor tray lift motor connection 09/29/08
Tray 3 lift motor malfunction (optional paper tray units): defective paper lift sensor 09/29/08
Tray 3 lift motor malfunction (optional paper tray units): defective tray lift motor 09/29/08
Tray 3 lift motor malfunction (optional paper tray units): too much load on the drive mechanism 09/29/08
Tray 3 lift motor malfunction (optional paper tray units): poor tray lift motor connection 09/29/08
Address book error suggest to reset SPs 5801-4, 5846-50 ,5832-6 and 7 then reboot copier 09/29/08
Solution Text Updated
Telnet in and set diprint as up 09/29/08
Address book error suggest to reset SPs 5801-4, 5846-50 ,5832-6 and 7 then reboot copier 09/29/08
Address book error suggest to reset SPs 5801-4, 5846-50 ,5832-6 and 7 then reboot copier 09/29/08
To show the number of scanned pages by file format type. Suggest sp 8715 09/29/08
Address book error suggest to reset SPs 5801-4, 5846-50 ,5832-6 and 7 then reboot copier 09/29/08
Staple entrance sensor jam - Reseat staple entrance sensor actuator. 09/29/08
Reset code with SP mode 7-810 09/29/08
Log data abnormal: format HD SP 5832-001 09/29/08
Print jobs disappear buffer light blinks: Disable user authentication for printing 09/29/08
Print jobs disappear buffer light blinks: Enter Authentication info> Driver properties> printing 09/29/08
preferences> valid access.
Exposure lamp error: Defective lamp 09/29/08
Exposure lamp error: Defective lamp stabilizer board 09/29/08
Exposure lamp error: Defective SBU 09/29/08
Exposure lamp error: Incorrect position or width of white plate scanning- SP4015 09/29/08
Exposure lamp error: Poor connection between SBU and BICU 09/29/08
Scanner home position error: Defective home position sensor 09/29/08
Scanner home position error: Defective scanner drive motor 09/29/08
Scanner home position error: Defective BICU 09/29/08
Scanner home position error: Poor scanner motor connection 09/29/08
Scanner home position error2: Poor scanner motor connection 09/29/08
Scanner home position error2: Defective home position sensor 09/29/08
Scanner home position error2: Defective scanner motor 09/29/08
Scanner home position error2: Defective BICU 09/29/08
Black offset level correction error: Defective SBU 09/29/08
SBU white/black level correction error: Defective exposure lamp 09/29/08
SBU white/black level correction error: Defective SBU 09/29/08
SBU white/black level correction error: Defective BICU 09/29/08
SBU white/black level correction error: Dirty optics/white plate 09/29/08
SBU white/black level correction error: Incorrect position or width of white plate scanning SP4015 09/29/08

Communication error between BICU and SBU: Defective SBU 09/29/08


Communication error between BICU and SBU: Defective BICU 09/29/08
Communication error between BICU and SBU: Poor connection between SBU and BICU 09/29/08
Automatic SBU adjustment error: Defective exposure lamp 09/29/08
Solution Text Updated
Automatic SBU adjustment error: Defective BICU 09/29/08
Automatic SBU adjustment error: Defective SBU 09/29/08
Automatic SBU adjustment error: Dirty optics/white plate 09/29/08
Automatic SBU adjustment error: Incorrect position/width of white plate scanning SP4015 09/29/08
Image transfer error: Defective BICU 09/29/08
Image transfer error: Defective Controller board 09/29/08
Memory address error: Defective Controller board 09/29/08
Memory address error: Defective BICU 09/29/08
Memory address error: Controller/BICU firmware mismatch 09/29/08
Polygon motor error 1 ON TIMEOUT: Defective ploygon motor 09/29/08
Polygon motor error 1 ON TIMEOUT: Defective BICU 09/29/08
Polygon motor error 1 ON TIMEOUT: Poor I/F harness connection 09/29/08
Polygon motor error 3 XSCRDY signal error: Defective BICU 09/29/08
Polygon motor error 3 XSCRDY signal error: Defective polygon motor 09/29/08
Polygon motor error 3 XSCRDY signal error: Poor I/F harness connection 09/29/08
Laser synch error: Defective LD unit 09/29/08
Laser synch error: Defective BICU 09/29/08
Laser synch error: Damaged cable between BICU and LD unit 09/29/08
No laser write signal (FGATE error): Defective BICU 09/29/08
No laser write signal (FGATE error): Defective Controller board 09/29/08
No laser write signal (FGATE error): Poor controller connections 09/29/08
Charge roller current error: Defective charge roller 09/29/08
Charge roller current error: Defective HV power supply 09/29/08
Charge roller current error: Poor PCU connection 09/29/08
TD sensor error: Defective TD sensor 09/29/08
TD sensor error: Defective BICU 09/29/08
TD sensor error: Poor PCU connection 09/29/08
TD sensor intial setting error: Defective ID sensor 09/29/08
TD sensor intial setting error: Developer not installed 09/29/08
TD sensor intial setting error: No drum drive (rotation) 09/29/08
TD sensor intial setting error: No developer drive 09/29/08
TD sensor error: Defective TD sensor 09/29/08
TD sensor error: Poor PCU connection 09/29/08
Development bias leak: Defective HV power supply 09/29/08
Solution Text Updated
Development bias leak: Poor PCU connection 09/29/08
Address book error: execute SP mode 5-846-050 09/29/08
Address book error suggest to reset SPs 5801-4, 5846-50 ,5832-6 and 7 then reboot copier 09/29/08
Multi scan tiff is greyed out - Select scan setting and set as black and white. 09/29/08
Update Address book information using a SD card - SP mode 5846 - 51/52 09/29/08
To show the number of scanned pages by file format type. Suggest sp 8715 09/29/08
Development motor error K - Replace developer motor 09/29/08
Development motor error K - Replace DRB pcb 09/29/08
Development motor error M - Replace developer motor 09/29/08
Development motor error C - Replace developer motor 09/29/08
Development motor error C - Replace DRB pcb 09/29/08
Development motor error Y - Replace developer motor 09/29/08
Development motor error Y - Replace DRB pcb 09/29/08
Development set error K - Follow directions for initializing the TD sensor SP 3810 - 3 09/29/08
Development set error M - Follow directions for initializing the TD sensor SP 3810 - 4 09/29/08
Development set error C - Follow directions for initializing the TD sensor SP 3810 - 5 09/29/08
Development set error Y - Follow directions for initializing the TD sensor SP 3810 - 6 09/29/08
Toner hopper motor error - Inspect toner hopper motor harness and connections 09/29/08
Developer fill error K - Developer bottle not set correctly 09/29/08
Developer fill error K - Developer in bottle is clogged 09/29/08
Developer fill error K - Refer to SM - Handling problems with developer filling - Under PCU section 09/29/08

Developer fill error M - Refer to SM - Handling problems with developer filling - Under PCU section 09/29/08

Developer fill error M - Developer bottle not set correctly 09/29/08


Developer fill error M - Developer bottle is clogged 09/29/08
Developer fill error C - Refer to SM - Handling problems with developer filling - Under PCU section 09/29/08

Developer fill error C - Developer bottle not set correctly 09/29/08


Developer fill error C - Developer bottle clogged 09/29/08
Developer fill error Y - Refer to SM - Handling problems with developer filling - Under PCU section 09/29/08

Developer fill error Y - Developer bottle not set correctly 09/29/08


Developer fill error Y - Developer bottle is clogged 09/29/08
TD sensor VT High error K - Replace TD sensor(PCU) 09/29/08
Solution Text Updated
TD sensor VT High error K - TD sensor disconnected 09/29/08
TD sensor VT High error M - Replace TD sensor(PCU) 09/29/08
TD sensor VT High error M - Inspect TD sensor connection 09/29/08
TD sensor VT High error C - Replace TD sensor(PCU) 09/29/08
TD sensor VT High error C - Inspect TD sensor connections 09/29/08
TD sensor VT High error Y - Replace TD sensor(PCU) 09/29/08
TD sensor VT High error Y - Inspect TD sensor connection 09/29/08
TD sensor VT Low error K - Replace TD sensor(PCU) 09/29/08
TD sensor VT Low error K - Inspect TD snor connection 09/29/08
TD sensor VT Low error M - Replace TD sensor(PCU) 09/29/08
TD sensor VT Low error M - Inspect TD sensor connection 09/29/08
TD sensor VT Low error C - Replace TD sensor(PCU) 09/29/08
TD sensor VT Low error C - Inspect TD sensor connection 09/29/08
TD sensor VT Low error Y - Replace TD sensor(PCU) 09/29/08
TD sensor VT Low error Y - Inspect TD sensor connection 09/29/08
TD sensor adjustment error K - Replace TD sensor(PCU) 09/29/08
TD sensor adjustment error K - Inspect TD sensor connection 09/29/08
TD sensor adjustment error M - Replace TD sensor(PCU) 09/29/08
TD sensor adjustment error K - Inspect TD sensor connection 09/29/08
TD sensor adjustment error C - Replace TD sensor(PCU) 09/29/08
TD sensor adjustment error C - Inspect TD sensor connection 09/29/08
TD sensor adjustment error Y - Replace TD sensor(PCU) 09/29/08
TD sensor adjustment error Y - Inspect TD sensor connection 09/29/08
Scanner does not recognize small originals: Press Scanner settings> Select Size tab> specify a scan size (ie. 09/29/08
Letter)> Ok> Program as default.
Exposure lamp error (SC 101-1): Defective SIU 09/29/08

Transfer roller leak error 1: Shutter on PCU damaged and stuck. Replace PCU. 09/29/08

To turn off duplex - Press duplex on touch screen, select cancel, press program button,select program as 09/29/08
defaults and press program followed by yes.
To show the number of scanned pages by file format type. Suggest sp 8715 09/29/08
High voltage power board (cyan): Check the connectors. 09/29/08
High voltage power board (cyan): Replace the drum positioning plate. 09/29/08
High voltage power board (cyan): Replace the high voltage power 1. 09/29/08
Solution Text Updated
High voltage power board (yellow): Replace the high voltage power 1. 09/29/08
High voltage power board (yellow): Replace the drum positioning plate. 09/29/08
High voltage power board (yellow): Check the connectors. 09/29/08
Execute reseller default : hold down copy key while powering up, arrow to execute 09/29/08
Laser diode failure: Replace Laaser Unit 09/29/08

Laser diode failure: Loose or damaged connection between FDU and LDDR 09/29/08

Laser diode failure: Replace FDU 09/29/08

Laser diode failure: Replace FCE 09/29/08

2nd tray lift error - Check lift motor and pick-up roller lift sensor 09/30/08
Self diagnostic menu: Clear mode 1993 and press Stop 5 times 09/30/08
Unable to print to bypass. Suggest to check tray mapping is off thru webimage monitor 09/30/08
Color auto detect - You have have to manual select b/w or color 09/30/08
Registration jam - Replace one way gears in first paper feed unit 09/30/08
Stapler head failure - Clean or replace stapler unit 09/30/08
Smeared image with 11x17 - Adj fuser motor speed with SP1-801 09/30/08
Zero cross error - A level code, use SP5-810 to reset 09/30/08
RUN SP 6019 after ADF main PCB replacement. 09/30/08
Laser sync error - Suggest to replace both front door switches 09/30/08
Replace toner bank motor. 09/30/08
Scan to folder not supported 09/30/08
Delete all Error HDD, using DOS - Turn MSW Off/On and try operation again 09/30/08
Delete all Error HDD, using DOS - Reinstall DOS 09/30/08
Delete all Error HDD, using DOS - Replace HDD 09/30/08
ITB motor error - Reassemble ITB and cleaning unit - Possible binding on main ITB seal 09/30/08
ITB motor error - Insure that B132 type setting powder is used for lubricating the ITB 09/30/08
Scan Router lite 2.06 does not see address book - Update to scan router Pro to work with MPC7500. 09/30/08

Drum motor error K - Replace Drum Motor 09/30/08


Drum motor error K - Drum cleaning blade flipped - Replace blade and drum 09/30/08
Drum motor error K - Replace DTMB pcb (PCB9) 09/30/08
Drum motor error M - Drum cleaning blade flipped - Replace blade and drum 09/30/08
Solution Text Updated
Drum motor error M - Replace DTMB pcb (PCB9) 09/30/08
Drum motor error M - Replace drum motor 09/30/08
Drum motor error C - Drum cleaning blade flipped - Replace blade and drum 09/30/08
Drum motor error C - Replace DTMB pcb (PCB9) 09/30/08
Drum motor error C - Replace drum motor 09/30/08
Drum motor error Y - Drum cleaning blade flipped - Replace blade and drum 09/30/08
Drum motor error Y - Replace DTMB pcb (PCB9) 09/30/08
Drum motor error Y - Replace drum motor 09/30/08
Shift tray motor error: Shift motor harness loose, broken. 09/30/08

Shift tray motor error: Shift tray HP sensor harness loose, broken. 09/30/08

Shift tray motor error: Shift motor defective. 09/30/08

Shift tray motor error: Shift tray HP sensor defective. 09/30/08

Jamming when using LCT older vision (RT43) - Install AF031083-pf roller,AB011478-gear 18z,B4735141- 09/30/08
pcb MAUI LCT Main pcb
Refer to bulletin - TSB 20 for punch hole misalignment. 09/30/08
Format HDD - Using SP mode 5832-1. 09/30/08
Charge corona error 1, Leak - CGB power pack defective 09/30/08
Charge corona error 1, Leak - Corona unit defective 09/30/08
Charge corona error 1, Leak - check harness and connections 09/30/08
Charge corona error 1, Leak - IOB defective 09/30/08
Charge corona error 2, Grid Leak - CGB power pack defective 09/30/08
Charge corona error 2, Grid Leak - Corona unit defective or not set 09/30/08
Charge corona error 2, Grid Leak - check harness and connections 09/30/08
Charge corona error 2, Grid Leak - IOB defective 09/30/08
Charge corona wire cleaner error 1 - Cleaner motor defective 09/30/08
Charge corona wire cleaner error 1 - IOB defective 09/30/08
Charge corona wire cleaner error 2 - Cleaner motor defective 09/30/08
Charge corona wire cleaner error 2 - Charge wire dirty, broken or out of position 09/30/08
Charge corona wire cleaner error 2 - Wire cleaning pad defective or out of position 09/30/08
Charge corona wire cleaner error 2 - check harness and connections 09/30/08
Charge corona wire cleaner error 2 - IOB defective 09/30/08
Solution Text Updated
Pre-Charge output error 1, leak - Precharge unit not set correctly 09/30/08
Pre-Charge output error 1, leak - Precharge unit or contact defective 09/30/08
Pre-Charge output error 2, grid output - Precharge unit or contact defective 09/30/08
Pre-Charge output error 2, grid output - Precharge unit not set correctly 09/30/08
Development bias error - Development power pack defective 09/30/08
Development bias error - Developer unit defective 09/30/08
Development bias error - check harness and connections 09/30/08
Development unit set error - Developer unit connection defective 09/30/08
Development unit set error - remove and reinstall developer unit 09/30/08
TD sensor output error 1, VT above upper limit - TD sensor dirty or defective 09/30/08
TD sensor output error 1, VT above upper limit - check harness and connections 09/30/08
TD sensor output error 1, VT above upper limit - IOB defective 09/30/08
TD sensor output error 1, VT above upper limit - BCU defective 09/30/08
TD sensor output error 2, VT below lower limit - TD sensor dirty or defective 09/30/08
TD sensor output error 2, VT below lower limit - check harness and connections 09/30/08
TD sensor output error 2, VT below lower limit - IOB defective 09/30/08
TD sensor output error 2, VT below lower limit - BCU defective 09/30/08
TD sensor adjustment error 1 - Check TD harness and connections 09/30/08
TD sensor adjustment error 1 - TD sensor defective 09/30/08
TD sensor adjustment error 1 - IOB defective 09/30/08
TD sensor adjustment error 1 - BCU defective 09/30/08
TD sensor adjustment error 2 - TD Sensor defective 09/30/08
TD sensor adjustment error 2 - check harness and connections 09/30/08
TD sensor adjustment error 2 - IOB defective 09/30/08
TD sensor adjustment error 2 - BCU defective 09/30/08
Drum motor error - Drum motor defective 09/30/08
Drum motor error - Check harness and connections 09/30/08
Drum motor error - Drum drive blocked or bound 09/30/08
ID sensor error 1 background adjustment - ID sensor dirty or defective 09/30/08
ID sensor error 1 background adjustment - ID harness and connections 09/30/08
ID sensor error 1 background adjustment - IOB defective 09/30/08
ID sensor error 1 background adjustment - BCU defective 09/30/08
ID sensor error 1 background adjustment - LD unit defective 09/30/08
ID sensor error 1 background adjustment - CGB/PPG power pack defective 09/30/08
Solution Text Updated
ID sensor error 2 background output - ID sensor dirty or defective 09/30/08
ID sensor error 2 background output - ID sensor harness and connections 09/30/08
ID sensor error 2 background output - IOB defective 09/30/08
ID sensor error 2 background output - BCU defective 09/30/08
ID sensor error 2 background output - LD unit defective 09/30/08
ID sensor error 2 background output - CGB/PPG power pack defective 09/30/08
ID sensor error 3 Sensor pattern - ID sensor dirty or defective 09/30/08
ID sensor error 3 Sensor pattern - ID harness and connections 09/30/08
ID sensor error 3 Sensor pattern - IOB defective 09/30/08
ID sensor error 3 Sensor pattern - BCU defective 09/30/08
ID sensor error 3 Sensor pattern - LD unit defective 09/30/08
ID sensor error 3 Sensor pattern - Developer unit power pack defective 09/30/08
ID sensor error 4, No pattern - ID sensor dirty or defective 09/30/08
ID sensor error 4, No pattern - ID harness and connections 09/30/08
ID sensor error 4, No pattern - IOB defective 09/30/08
ID sensor error 4, No pattern - BCU defective 09/30/08
ID sensor error 4, No pattern - LD unit defective 09/30/08
ID sensor error 4, No pattern - Developer unit power pack defective 09/30/08
Drum potential sensor 1, VD adjust error - Potential sensor dirty or defective 09/30/08
Drum potential sensor 1, VD adjust error - check harness and connections 09/30/08
Drum potential sensor 1, VD adjust error - Developer power pack defective 09/30/08
LDB error [y]: Defective LDB 09/30/08
Polygon motor error: Check the connectors 09/30/08
Polygon motor error: Replace the polygon motor 09/30/08
Polygon motor error: Replace the polygon motor drive 09/30/08
Trailing edge laser detection error (k): Check the connectors 09/30/08
Trailing edge laser detection error (k): Replace the laser-synchronizing detector. 09/30/08
Trailing edge laser detection error (k): Replace the LDB 09/30/08
Trailing edge laser detection error (k): Replace the EGB 09/30/08
Laser synchronizing detection error (k): Check the connectors 09/30/08
Laser synchronizing detection error (k): Replace the laser-synchronizing detector. 09/30/08
Laser synchronizing detection error (k): Replace the LDB 09/30/08
Laser synchronizing detection error(k): Replace the EGB 09/30/08
LDU shutter error: Replace the LDU shutter sensor or shutter motor. 09/30/08
Solution Text Updated
High voltage power board: (k) Replace the PCU for black. 09/30/08
High voltage power board: (k) Replace the high voltage power supply. 09/30/08
High voltage power board: (m) Replace the high voltage power supply 09/30/08
High voltage power board: (c) Replace the PCU for magenta 09/30/08
High voltage power board: (c) Check the connectors 09/30/08
High voltage power board (cyan): Replace the PCU for cyan. 09/30/08
High voltage power board (yellow): Replace the PCU for yellow. 09/30/08
Charge AC bias error (yellow): Check for loose connections 09/30/08
Charge AC bias error (yellow): Replace the Yellow PCU 09/30/08
Thermistor error: Execute SP mode 5-810 09/30/08
Thermistor error: Defective thermistor (reset code) 09/30/08
DCN received unexpectedly: Other machine is out of paper 09/30/08
DCN received unexpectedly: Other machine has a jam condition 09/30/08
DCN received unexpectedly: The other side pressed Stop during transmission 09/30/08
Other terminal did not respond to DCS: Check phone line condition 09/30/08
Other terminal did not respond to DCS: Check FCU-NCU connections 09/30/08
Other terminal did not respond to DCS: Adjust TX level and/or cable equilizer 09/30/08
Other terminal did not respond to DCS: Replace NCU 09/30/08
Other terminal did not respond to DCS: Replace FCU 09/30/08
Other terminal did not respond to DCS: The other machine may be defective or incopatible 09/30/08
No post-message response from the other end after page was sent: Check phone line connection 09/30/08
No post-message response from the other end after page was sent: Check FCU-NCU connections 09/30/08
No post-message response from the other end after page was sent: Replace NCU 09/30/08
No post-message response from the other end after page was sent: Replace FCU 09/30/08
No post-message response from the other end after page was sent: The other side may be defective 09/30/08

No post-message response from the other end after page was sent: The other side may have 09/30/08
disconnected the call
No post-message response from the other end after page was sent: The other side may have no paper or 09/30/08
a jam
No post-message response from the other end after page was sent: Possible defective phone line 09/30/08
The other end sent RTN or PIN after receiving a page, due to too many errors: Check phone line 09/30/08
connection
The other end sent RTN or PIN after receiving a page, due to too many errors: Check FCU-NCU 09/30/08
connections
Solution Text Updated
The other end sent RTN or PIN after receiving a page, due to too many errors: Replace NCU 09/30/08
The other end sent RTN or PIN after receiving a page, due to too many errors: Replace FCU 09/30/08
The other end sent RTN or PIN after receiving a page, due to too many errors: Check for phone line 09/30/08
problems and noise
The other end sent RTN or PIN after receiving a page, due to too many errors: The other side may have a 09/30/08
jam or is out of paper
The other end sent RTN or PIN after receiving a page, due to too many errors: Try adjusting the TX level 09/30/08
and/or cable equalizer
The other end sent RTN or PIN after receiving a page, due to too many errors: The other machine may be 09/30/08
defective
Non-standard post message response code received: Check FCU-NCU connections 09/30/08
Non-standard post message response code received: Incompatible machine on other end 09/30/08
Non-standard post message response code received: Noisy phone line 09/30/08
Non-standard post message response code received: Ajust TX level and/or cable equalizer 09/30/08
Non-standard post message response code received: Replace NCU 09/30/08
Non-standard post message response code received: Replace FCU 09/30/08
The other terminal is not capable of specific functions: Incompatible machine on other end 09/30/08
CFR or FTT not detected after modem training: Check phone line connection 09/30/08
CFR or FTT not detected after modem training: Check FCU-NCU connections 09/30/08
CFR or FTT not detected after modem training: Adjust TX level and/or cable equalizer 09/30/08
CFR or FTT not detected after modem training: The other end may be defective 09/30/08
CFR or FTT not detected after modem training: Replace NCU 09/30/08
CFR or FTT not detected after modem training: Replace FCU 09/30/08
CFR or FTT not detected after modem training: Noisy phone line 09/30/08
Communication was interrupted by pressing the Stop key: If the Stop key was not pressed, replace Op 09/30/08
Panel
Scanner home postion error 1: Scanner motor error 10/01/08
Scanner home postion error 1: Scanner HP sensor defective 10/01/08
Scanner home postion error 1: FCU defective 10/01/08
Scanner home postion error 2: Scanner motor error 10/01/08
Scanner home postion error 2: Scanner HP sensor defective 10/01/08
Scanner home postion error 2: FCU defective 10/01/08
Scanner home postion error 3: FCU defective 10/01/08
Scanner home postion error 3: Scanner motor error 10/01/08
Scanner home postion error 3: Scanner HP sensor defective 10/01/08
Solution Text Updated
Scanner home postion error 4: Scanner HP sensor defective 10/01/08
Scanner home postion error 4: Scanner motor error 10/01/08
Scanner home postion error 4: FCU defective 10/01/08
SBU auto-adjustment error: Exposure lamp defective 10/01/08
SBU auto-adjustment error: SBU defective 10/01/08
SBU auto-adjustment error: Defective stabilizer board 10/01/08
Color banding: Cheat door and watch the developer unit.( make sure it's not moving up and down). 10/01/08

ID sensor error: Calibration - Inspect ID/Music sensor 10/01/08


ID sensor error: Calibration - Inspect Image transfer belt 10/01/08
ID sensor error: Calibration - ID sensor dirty or defective 10/01/08
ID sensor error: Calibration - ITB unit drawer connector loose 10/01/08
ID sensor error K - Toner density abnormal - Refer to section 4 SM B132 10/01/08
ID sensor error K - LD Unit defective 10/01/08
ID sensor error K - Potential sensor defective 10/01/08
ID sensor error K - Inspect LD sensor harness for broken/loose connection 10/01/08
ID sensor error M - Toner density abnormal - Refer to section 4 SM B132 10/01/08
ID sensor error M - ITB separation - Transfer power pack defective 10/01/08
ID sensor error M - LD unit defective 10/01/08
ID sensor error M - Potential sesnor defective 10/01/08
ID sensor error C - Toner density abnormal - Refer to section 4 SM B132 10/01/08
ID sensor error C - ITB separation - Transfer power pack defective 10/01/08
ID sensor error C Potential sensor defective 10/01/08
ID sensor error C - LD unit defective 10/01/08
ID sensor error Y - LD unit defective 10/01/08
ID sensor error Y - Toner density abnormal - Refer to section 4 SM B132 10/01/08
ID sensor error Y - ITB separation - Transfer power pack defective 10/01/08
ID sensor error Y - Potential sensor defective 10/01/08
Shift tray motor error: Shift motor is obstructed 10/01/08

Second side - black - Replace CIS interface cable 10/02/08


ADF pickup roller motor error - Replace pickup roller motor 10/02/08
Switch module for address book - SP mode 5850 -1 select 0 for System control services and 1 for User 10/02/08
control services
Title selection for address book. Suggest sp 5850-2 and select title 10/02/08
Solution Text Updated
Switch module for address book - SP mode 5850 -1 select 0 for System control services and 1 for User 10/02/08
control services
Scan router V2 insufficent disk space error - make room on scan router server C: drive. 10/02/08
Scanning garbaled text - Refer to Facts Line Bulletin 018. 10/02/08
B701/SR970 Shift Roller motor error - Inspect shift roller motor connections 10/02/08
Switch module for address book - SP mode 5850 -1 select 0 for System control services and 1 for User 10/02/08
control services
Title selection for address book. Suggest sp 5850-2 and select title 10/02/08
Switch module for address book - SP mode 5850 -1 select 0 for System control services and 1 for User 10/02/08
control services
Title selection for address book. Suggest sp 5850-2 and select title 10/02/08
Nip in sensor failure - Clean or replace interval sensor 10/02/08
fax data not rx within 6 sec. - change G3 sw 0a(SP1-105-011) bit 6 to 1 and G3 sw 07 (SP1-105-008) bit 0 - 10/02/08
3 all to 1's
fax data not rx within 6 sec. - set G3 sw 0a (SP1-105-011) bit 6 to "1" 10/02/08
fax data not rx within 6 sec. - set G3 sw 07 (SP1-105-008) bit 2 & 3 to "1" and G3 0a (SP1-105-011) bit 6 10/02/08
to "1"
fax data not rx within 6 sec. - set G3 sw07 (SP1-105-008) bit 2 & 3 to "1" 10/02/08
fax data not rx within 6 sec. - try sending to another fax machine 10/02/08
fax data not rx within 6 sec. - turn off ECM Comm sw 01 (SP1-104-002) bit 0 to "0" 10/02/08
Switch module for address book - SP mode 5850 -1 select 0 for System control services and 1 for User 10/02/08
control services
Title selection for address book. Suggest sp 5850-2 and select title 10/02/08
Refer to bulletin # 46 on revised firmware. 10/02/08
To enable / disable Key counter - User tools - System settings - admin tools - page 2 - Key Counter 10/02/08
management
GBC will not turn - CN 113 finisher control pcb was disconnected(interface connection) 10/02/08
Memory overflow error - Replace memory dimms 10/02/08
Switch module for address book - SP mode 5850 -1 select 0 for System control services and 1 for User 10/02/08
control services
Title selection for address book. Suggest sp 5850-2 and select title 10/02/08
Home posistion switch 02 bit 1, 0 = memory, 1 = immediate 10/02/08
Stamp data not available: HHD is required, base model machine will not have, no work arounds 10/02/08

SC 42 - Clear CMOS - unplug - disconnect battery - wait 5 minutes - reinstall 10/02/08


Disable SSDP - Refer to RNW answer ID 78924 10/02/08
Unplug copier for 5 minutes then retry 10/02/08
Solution Text Updated
Title selection for address book. Suggest sp 5850-2 and select title 10/02/08
ID sensor error K - LD unit defective 10/02/08
ID sensor error K - Refer to section 4 SM B132 10/02/08
ID sensor error K - Potential sensor defective 10/02/08
ID sensor error K - ITB separation error - Replace transfer power pack 10/02/08
ID sensor error M - ITB separation error - Replace transfer power pack 10/02/08
ID sensor error M - Potential sensor defective 10/02/08
ID sensor error M - Refer to SM section 4 for troubleshooting 10/02/08
ID sensor error M - LD unit defective 10/02/08
ID sensor error C - ITB separation error - Replace transfer power pack 10/02/08
ID sensor error C - Potential sensor error - Replace DPS 10/02/08
ID sensor error C - Devfective LD unit 10/02/08
ID sensor error C - Refer to SM section 4 for troubleshooting 10/02/08
ID sensor error Y - ITB separation error - Replace transfer power pack 10/02/08
ID sensor error Y - Potential sensor defective 10/02/08
ID sensor error Y - Refer to SM section 4 for troubleshooting 10/02/08
ID sensor error Y - LD unit defective 10/02/08
ID sensor LED error during VSG adjustment - ID sensor connection was loose 10/02/08
Potential sensor error K - DPS sensor defective 10/02/08
Potential sensor error K - Replace developer power pack 10/02/08
Potential sensor error K - Replace VBCU 10/02/08
Potential sensor error M - Replace development power pack 10/02/08
Potential sensor error M - Replace DPS 10/02/08
Potential sensor error M - Replace VBCU pcb 10/02/08
Potential sensor error C - Replace development power pack 10/02/08
Potential sensor error C - Replace DPS sensor 10/02/08
Potential sensor error Y - Replace development power pack 10/02/08
Potential sensor error Y - Replace VBCU pcb 10/02/08
Download firmware 1.06 or later 10/02/08
Replace System SD card 10/02/08
SP 5873-1 to merge Printer option to postscript 10/02/08
Nip end sensor jam - clean replace interval sensor 10/02/08
Switch module for address book - SP mode 5850 -1 select 0 for System control services and 1 for User 10/02/08
control services
Solution Text Updated
Title selection for address book. Suggest sp 5850-2 and select title 10/02/08
NCR paper type - only Relyco or Appleton Xero form II 10/02/08
Switch module for address book - SP mode 5850 -1 select 0 for System control services and 1 for User 10/02/08
control services
Title selection for address book. Suggest sp 5850-2 and select title 10/02/08
Transfer error Replace power pack 10/02/08
V.34 modem error: Replace FCU 10/02/08
Original length exceeded the maximum scan length: Divide the original into a few pages 10/02/08
Original length exceeded the maximum scan length: Lower scan resolution if possible 10/02/08
Original length exceeded the maximum scan length: Add optional page memory 10/02/08
Duplex printing retry error: Check the paper size (A5/HLT cannot be used for duplex printing) 10/02/08
Duplex printing retry error: Check the paper feed mechanism for duplex printing 10/02/08
Duplex printing retry error: Check the sensor for defects 10/02/08
Jam in duplex unit: Check the sensor for defects 10/02/08
Jam in duplex unit: Check the paper feed mechanism for duplex printing 10/02/08
Jam in duplex unit: Check the paper size (A5/HLT cannot be used for duplex printing 10/02/08
Paper non-feed or jam at the cassette entrance: Check the clutch connectors 10/02/08
Paper non-feed or jam at the cassette entrance: Replace clutch 10/02/08
Paper non-feed or jam at the cassette entrance: Replace FCU 10/02/08
Paper non-feed or jam at the cassette entrance: Replace High Voltage PS 10/02/08
By-pass feed paper non-feed or jam at the entrance: Replace FCU 10/02/08
By-pass feed paper non-feed or jam at the entrance: Replace clutch 10/02/08
By-pass feed paper non-feed or jam at the entrance: Check clutch connectors 10/02/08
Developer initialization error (SC 392): Check if the heat seal from replacement PCU has been removed 10/02/08

Developer initialization error (SC 392): Check if the right door is closed 10/02/08
Developer initialization error (SC 392): Replace the ID sensor 10/02/08
Developer initialization error (SC 392): Replace the TD sensor 10/02/08
Developer initialization error (SC 392): Replace the PCU 10/02/08
Cracked registration roller bushing 10/03/08
Check Laser Unit Alignment Adjustment in Service manual 10/03/08
3/4 wide black line lead to trail - check charge corona cleaning pad operation 10/03/08
Light image single color - check SP2-914 shutter open should be set to 38 10/03/08
Execute SP 5-801-9 and SP 5-801-11 10/03/08
Execute SP 6-105-001 then SP5-102 10/03/08
Solution Text Updated
Switch main power Off and back On 10/03/08
BCU failed to respond - connection between BCU and controller loose 10/03/08
BCU failed to respond - replace controller board 10/03/08
BCU failed to respond - replace the BCU board 10/03/08
BCU failed to respond - reflash firmware 10/03/08
Toner Transport unit error - Toner supply coil bound, clogged or defective 10/03/08
Drum potential sensor 1, VD adjust error - BCU defective 10/03/08
Drum potential sensor 2, VI error - Drum worn or dirty 10/03/08
Drum potential sensor 2, VI error - LD unit dirty 10/03/08
Drum potential sensor 2, VI error - Poor drum ground connection 10/03/08
Drum potential sensor 3, Vh error - Drum potential sensor dirty or defective 10/03/08
Drum potential sensor 3, Vh error - check harness and connections 10/03/08
Drum potential sensor 3, Vh error - poor drum ground connection 10/03/08
Drum potential sensor 3, Vh error - LD unit defective 10/03/08
Drum potential sensor 3, Vh error - BCU defective 10/03/08
PCU set error - PCU set switch defective 10/03/08
PCU set error - remove, reinstall PCU and power off, then on 10/03/08
Drum potential sensor 4, Vd detection error - make sure SP3902-001 is on. "Auto process control" 10/03/08

Drum potential sensor 5, ID sensor pattern potential - drum potential sensor defective 10/03/08
Drum potential sensor 5, ID sensor pattern potential - BCU defective 10/03/08
Drum potential sensor 5, ID sensor pattern potential - IOB defective 10/03/08
Drum potential sensor 5, ID sensor pattern potential - poor drum ground 10/03/08
Drum potential sensor 5, ID sensor pattern potential - LD unit defective 10/03/08
Drum potential sensor 5, ID sensor pattern potential - Drum old or worn 10/03/08
Drum potential sensor 5, ID sensor pattern potential - check harness and connections 10/03/08
Drum potential sensor 5, ID sensor pattern potential - laser optics dirty 10/03/08
Drum potential sensor 6, Vh abnormal - Drum potential sensor defective 10/03/08
Drum potential sensor 6, Vh abnormal - LD unit defective 10/03/08
Drum potential sensor 6, Vh abnormal - check harness and connections 10/03/08
Transfer output error - Transfer power pack defective 10/03/08
Transfer output error - check harness and connections 10/03/08
Development motor lock - motor defective 10/03/08
Development motor lock - Developer unit overload or defective 10/03/08
Solution Text Updated
Development motor lock - IOB defective 10/03/08
Toner collection unit lock - empty or replace toner collection bottle 10/03/08
2nd Cleaning blade operation error - 2nd blade solenoid defective 10/03/08
2nd Cleaning blade operation error - check harness and connections 10/03/08
2nd Cleaning blade operation error - release mechanism defective 10/03/08
Drum cleaning unit set error - Drum cleaning unit set switch defective 10/03/08
Drum cleaning unit set error - reinstall cleaning unit, power off / on 10/03/08
Polygon mirror motor cooling fan motor lock - Fan defective 10/03/08
Polygon mirror motor cooling fan motor lock - Fan movement blocked 10/03/08
Polygon mirror motor cooling fan motor lock - check harness and connections 10/03/08
Development unit suction motor lock - suction motor defective 10/03/08
Toner Transport unit error - Supply tube clogged or defective 10/03/08
Toner Transport unit error - Toner supply clutch defective 10/03/08
Toner Transport unit error - Torque limiter defective 10/03/08
V.21 flag detected during high speed communication: The other terminal may be defective or 10/03/08
incompatible
V.21 signal not stopped within 6s: Replace FCU board 10/03/08
Paper non-feed or jam at the cassette entrance: Check clutch connectors 10/03/08
Paper non-feed or jam at the cassette entrance: Replace clutch 10/03/08
Paper non-feed or jam at the cassette entrance: Replace FCU 10/03/08
Paper jam inside the development area: Check the paper feed mechanism, clutch and sensors 10/03/08
Paper jam inside the development area: Replace FCU 10/03/08
Paper jam in the fusing exit area: Replace FCU 10/03/08
Paper jam in the fusing exit area: Check the paper feed mechanism, clutch and sensors 10/03/08
Charge corona unit failure (SC 322): Replace FCU 10/03/08
Charge corona unit failure (SC 322): Replace High Voltage PS 10/03/08
Laser diode unit failure (SC 322): Replace LDDR 10/03/08
Laser diode unit failure (SC 322): Replace FCU 10/03/08
Fusing lamp failure (SC 54x, SC 55x): Replace FCU 10/03/08
Fusing lamp failure (SC 54x, SC 55x): Replace PSU 10/03/08
Fusing lamp failure (SC 54x, SC 55x): Replace the fusing lamp 10/03/08
Fusing lamp failure (SC 54x, SC 55x): Check/Replace thermistor, thermoswitch, thermofuse 10/03/08
Polygon mirror motor failure (SC 320): Replace FCU 10/03/08
Polygon mirror motor failure (SC 320): Replace polygon motor 10/03/08
Solution Text Updated
Main motor failure (SC 500): Replace main motor 10/03/08
Main motor failure (SC 500): Replace FCU 10/03/08
Main motor failure (SC 500): Check interlock switch 10/03/08
Power pack error (SC 391, 401, 402): Check connections 10/03/08
Power pack error (SC 391, 401, 402): Replace HV power pack 10/03/08
Power pack error (SC 391, 401, 402): Replace FCU 10/03/08
Disk errors: Replace FCU 10/03/08
Disk errors: Check memory card connections 10/03/08
No paper feed at the 1st optional paper tray: Check if paper guides are installed properly 10/03/08
No paper feed at the 1st optional paper tray: Check paper feed mechanism and sensors 10/03/08
No paper feed at the 2nd optional paper tray: Check paper feed mechanism and sensors 10/03/08
No paper feed at the 2nd optional paper tray: Check if paper guides are installed properly 10/03/08
Memory overflow during reception: Replace FCU 10/03/08
Memory overflow during reception: RAM clear machine 10/03/08
TD sensor error: (SC 390): Check connections 10/03/08
TD sensor error: (SC 390): Replace TD sensor 10/03/08
Fusing exit sensor error - Replace fusing exit sensor 10/06/08
Adjust sp 6120 for stapler jogger fences. 10/06/08
Adjust sp 6120-8-9-10 for tray jogger adjustment 10/06/08

Pub Bulletin # 69 NECESSARY ACTION FOR NEW DAYLIGHT SAVING TIME COMPLIANCE 10/06/08
Lower the value in sp-mode 2209-1 to increase toner supply ratio 10/06/08
To change from metric to us paper sizes - Use SP 5131 to 1:NA 10/06/08
Upgrade LCT rom to B4735151 TSB 004 10/06/08
Double count off - Set SP 5105 to yes except bypass. 10/06/08
SC 220-001 - Yellow laser detect error - replace yellow laser sync detect board 10/06/08
SC 220-002 - Magenta laser detect error - replace magenta laser sync detect board 10/06/08
SC 220-003 - Cyan laser detect error - replace cyan laser sync detect board 10/06/08
SC 220-004 - Black(0) laser detect error - replace black(0) laser sync detect board 10/06/08
SC 220-005 - Black(1) laser detect error - replace black(1) laser sync detect board 10/06/08
Replace system memory dimm. 10/06/08
No Dial Tone - check phone line/connection at wall 10/06/08
Worn/damaged ribs on guide plate - Replace left duplex guide plate as per TSB-048 10/06/08
Tray reads unsupported - Make sure correct paper size is selected 10/06/08
Solution Text Updated
Can not delete/change address book - Disable SP-5871 and 5967. 10/06/08
Replace finisher main pcb - Shorted 10/06/08
Main PSU not providing 24 or 5 VDC - Replace PSU 10/06/08
Replace pressure cylinder 10/06/08
To change default image position - Set sp2-001 - 2 to 4 to desired value. 10/06/08
SP-mode 5818-16 - @Remote service enabled 10/06/08

ID sensor error - Refer to TSB # 020 10/06/08

Magenta lines through out page - Update system and engine firmware. 10/06/08
PTR motor error - Diagonal used toner transport coil is bound. 10/06/08
Potential sensor error C - Replace VBCU pcb 10/06/08
Potential sensor error Y - Replace DPS sensor 10/06/08
SC 991 while printing. Load patch file XT6UU.PS from tsc website. 10/06/08
E7100 fiery Emailed scan message will not be displayed on the operation panelafter email scan is 10/06/08
executed. Load patch file XT6UU.PS from tsc website.
E7100 fiery when clearing ADF jam - Controller freeze by indicating scanning.Suggest to load patch file 10/06/08
XT6UU.PS from tsc website.
E7100 fiery scan may cancelled when copier resumed from sleep mode.Suggest to load patch file 10/06/08
XT6UU.PS from tsc website.
E7100 fiery displays Cannot scan scanner in use by other function - Suggest to load patch file XT6UU.PS 10/06/08
from tsc website.
Missing tabs in address book management - For scan setup - Make sure print/scan SD card is in slot C2 10/06/08
not C3.
Printer option not available - Set SP 5985-1 & 2 set to 1 10/06/08
Ricoh 906ex label - Not available as part Refer to Pub bulletin 65 to get one. 10/06/08
Data construction not possible: Replace FCU board 10/06/08
Data reconstruction not possible: Replace FCU board 10/06/08
DCR timer expired: Replace FCU board 10/06/08
Storage impossible because of lack of memory: Replace FCU board 10/06/08
Storage impossible because of lack of memory: Test SAF memory 10/06/08
Storage impossible because of lack of memory: RAM clear machine 10/06/08
Memory overflow: Replace FCU board 10/06/08
Memory overflow: Test SAF memory 10/06/08
Memory overflow: RAM clear machine 10/06/08
SAF file access error: Replace FCU board 10/06/08
Solution Text Updated
Mode table for the first page to be printed was not effective: Replace FCU board 10/06/08
Mode table for the first page to be printed was not effective: Replace memory card 10/06/08
G3 ECM - T1 time out during reception: Adjust cable equalizer 10/06/08
G3 ECM - T1 time out during reception: Replace FCU 10/06/08
G3 ECM - T1 time out during reception: Replace NCU 10/06/08
G3 ECM - no V.21signal was received: Replace NCU 10/06/08
G3 ECM - no V.21signal was received: Replace FCU 10/06/08
G3 ECM - no V.21signal was received: Adjust cable equalizer 10/06/08
G3 ECM - EOR not received: Adjust cable equalizer 10/06/08
G3 ECM - EOR not received: Replace FCU board 10/06/08
G3 ECM - EOR not received: Replace NCU board 10/06/08
Replace cleaning roller gears and brushes as a set 10/07/08
Potential sensor error VD C - Check cyan drum potential sensor connection 10/07/08
Potential sensor error VD Y - Clean replace potential sensor 10/07/08
Potential sensor error VD M - Replace potental sensor. 10/07/08
Potential sensor error M - Inspect drum ground 10/07/08
Potential sensor error K - Replace Drum 10/07/08
Potential sensor error K - Inspect drum ground 10/07/08
Potential sensor error K - Clean LD unit 10/07/08
Potential sensor error M - Replace drum 10/07/08
Potential sensor error M - Clean LD Unit 10/07/08
Potential sensor error C - Replace drum 10/07/08
Potential sensor error C - Inspect drum ground 10/07/08
Potential sensor error C - Clean LD Unit 10/07/08
Potential sensor error Y - Replace drum 10/07/08
Potential sensor error Y - Inspect drum ground 10/07/08
Potential sensor error Y - Clean LD Unit 10/07/08
Potential sensor error VR K - DPS sensor defective 10/07/08
Potential sensor error VR K - Replace drum 10/07/08
Potential sensor error VR K - Replace Charge Power pack 10/07/08
Potential sensor error VR M - Replace drum 10/07/08
Potential sensor error VR M - Replace charge power pack 10/07/08
Potential sensor error VR M - Replace DPS 10/07/08
Potential sensor error VR C - Replace drum 10/07/08
Solution Text Updated
Potential sensor error VR C - Replace Charge power pack 10/07/08
Potential sensor error VR C - Replace DPS 10/07/08
Potential sensor error VR Y - Replace drum 10/07/08
Potential sensor error VR Y - Replace charge power pack 10/07/08
Potential sensor error VR Y - replace DPS 10/07/08
Potential sensor error VD K - Replace DPS 10/07/08
Potential sensor error VD K - Replace charge power pack 10/07/08
Potential sensor error VD K - Replace drum 10/07/08
Potential sensor error VD M - Replace drum 10/07/08
Potential sensor error VD M - Replace charge power pack 10/07/08
Potential sensor error VD C - Replace drum 10/07/08
Potential sensor error VD C - Replace charge power pack 10/07/08
Potential sensor error VD Y - replace drum 10/07/08
Potential sensor error VD Y - Replace charge power pack 10/07/08
ITB motor error - Replace ITB drive motor 10/07/08
ITB motor error - Encoder strip on ITB damaged - Replace ITB 10/07/08
Engine response error - reseat connection between SIU (CN15) and IPU CN11 10/07/08

Zero cross error - Pinched fuser lamp harness 10/07/08


Fusing thermistor open - check and or replace thermistor 10/07/08
Toner collection bottle error - Bottle set incorrectly 10/07/08
Toner collection bottle error - Check harness and connections 10/07/08
Toner collection botle error - Bottle set sensor dirty or defective 10/07/08
Dev unit toner suction bottle error - Bottle not set correctly 10/07/08
Dev unit toner suction bottle error - check harness and connections 10/07/08
Dev unit toner suction bottle error - set sensor dirty or defective 10/07/08
Tray 1 lift mechanism - Tray 1 lift motor defective 10/07/08
Tray 1 lift Mechanism - check harness and connections 10/07/08
Tray 1 lift Mechanism - Tray 1 lift solenoid bound or defective 10/07/08
Tray 1 lift mechanism - Tray 1 sensor defective 10/07/08
Tray 2 lift mechanism - Tray 2 lift motor defective 10/07/08
Tray 2 lift mechanism - Tray 2 pick up solenoid defective 10/07/08
Tray 2 lift mechanism - Tray 2 harness and connections 10/07/08
Tray 2 lift mechanism - Tray 2 lift sensor defective 10/07/08
Solution Text Updated
Tray 3 lift mechanism - Tray 3 lift motor bound or defective 10/07/08
Tray 3 lift mechanism - Tray 3 pick up soleniod defective 10/07/08
Tray 3 lift mechanism - Tray 3 harness and connections 10/07/08
Tray 3 lift mechanism - Tray 3 lift sensor defective 10/07/08
Tray 4 lift mechanism - Tray 4 lift motor bound or defective 10/07/08
Tray 4 lift mechanism - Tray 4 pick up solenoid defective 10/07/08
Tray 4 lift mechanism - Tray 4 harness and connections 10/07/08
Tray 4 lift mechanism - Tray 4 lift sensor dirty or defective 10/07/08
Tray 5 lift mechanism - Tray 5 lift motor bound or defective 10/07/08
Tray 5 lift mechanism - Tray 5 pick up solenoid defective 10/07/08
Tray 5 lift mechanism - Tray 5 harness and connections 10/07/08
Tray 5 lift mechanism - Tray 5 lift sensor dirty or defective 10/07/08
Tray 6 lift mechanism - Tray 6 lift motor bound or defective 10/07/08
Tray 6 lift mechanism - Tray 6 pick up solenoid defective 10/07/08
Tray 6 lift mechanism - Tray 6 harness and connections 10/07/08
Tray 6 lift mechanism - Tray 6 lift sensor dirty or defective 10/07/08
Tray 7 lift mechanism - Tray 7 lift motor bound or defective 10/07/08
Tray 7 lift mechanism - Tray 7 pick up solenoid defective 10/07/08
Tray 7 lift mechanism - Tray 7 harness and connections 10/07/08
Tray 7 lift mechanism - Tray 7 lift sensor dirty or defective 10/07/08
Exit junction gate HP sensor error - Gate movement bound 10/07/08
Exit junction gate HP sensor error - HP sensor defective 10/07/08
Fusing motor lock - motor bound or defective 10/07/08
Fusing thermistor open - check harness and connections 10/07/08
Fusing temp warmup error - Fusing lamps open or disconnected 10/07/08
Fusing temp warmup error - Thermistor defective or out of position 10/07/08
Fusing temp warmup error - AC drive board defective 10/07/08
Fusing temp warmup error - BCU defective 10/07/08
Fusing overheat error 1 - AC drive board defective 10/07/08
Fusing overheat error 1 - BCU defective 10/07/08
Fusing overheat error 1 - BCU firmware defective 10/07/08
Fusing overheat error 2 - AC drive board defective 10/07/08
Fusing overheat error 2 - BCU defective 10/07/08
Fusing overheat error 2 - BCU firmware defective 10/07/08
Solution Text Updated
Fusing overheat error 3 - Fusing thermistor out of position 10/07/08
Fusing overheat error 3 - Fusing lamps open or disconnected 10/07/08
Zero cross error - Noise on the AC power line 10/07/08
Zero cross error - AC drive board defective 10/07/08
Zero Cross signal error - AC drive board defective 10/07/08
Zero cross signal error - Noise on the AC line 10/07/08
Fusing unit jam error - 3 consecutive jams in fusing unit 10/07/08
Double feed LED adjust error - Double feed sensor/LED dirty 10/07/08
Double feed LED adjust error - sensor defective 10/07/08
Double feed LED adjust error - check harness and coneections 10/07/08
Toner bank motor error - Motor defective 10/07/08
Toner bank motor error - check harness and connections 10/07/08
Toner Bank motor error - Mechanical overload 10/07/08
Toner suction motor replacement alert - Replace motor 10/07/08
Communication error: BCU / MCU - BCU defective 10/07/08
Communication error: BCU / MCU - MCU defective 10/07/08
Communication error: BCU / MCU - Check harness and connections 10/07/08
Communication error: BCU / ADF 1 - BCU defective 10/07/08
Communication error: BCU / ADF 1 - ADF main board defective 10/07/08
Communication error: BCU / ADF 1 - check harness and connections 10/07/08
Communication error: BCU / ADF 2 - BCU defective 10/07/08
Communication error: BCU / ADF 2 - ADF main board defective 10/07/08
Communication error: BCU / ADF 2 - check harness and connections 10/07/08
Communication error: BCU / ADF 3 - Firmware defective 10/07/08
Communication error: BCU / Finisher - BCU defective 10/07/08
Communication error: BCU / Finisher - Finisher main board defective 10/07/08
Communication error: BCU / Finisher - Check harness and connections 10/07/08
Communication error: BCU / Finisher - BCU defective 10/07/08
Communication error: BCU / Finisher - Finisher main board defective 10/07/08
Communication error: BCU / Finisher - Check harness and connections 10/07/08
CSS communication - Japan only 10/07/08
Charge unit device error 1 - Japan only 10/07/08
Charge unit device error 2 - Japan only 10/07/08
GAVD communication error: Defective BCU 10/07/08
Solution Text Updated
Charge ac bias error(k): Check the connectors 10/07/08
Charge ac bias error(k): Replace the pcu for black. 10/07/08
Charge ac bias error(k): Replace the drum positioning plate. 10/07/08
Charge ac bias error(k): Replace the voltage power 1 10/07/08
Charge ac bias error(m): Replace the voltage power 1 10/07/08
Charge ac bias error(m): Replace the drum positioning plate. 10/07/08
Charge ac bias error(m): Replace the pcu for magenta. 10/07/08
Charge ac bias error(m): Check the connectors 10/07/08
Charge ac bias error(c): Check the connectors 10/07/08
Charge ac bias error(c): Replace the pcu for cyan. 10/07/08
Charge ac bias error(c): Replace the drum positioning plate. 10/07/08
Charge ac bias error(c): Replace the high voltage power 1 10/07/08
Charge ac bias error(y): Replace the high voltage power 1 10/07/08
Charge ac bias error(y): Replace the drum positioning plate. 10/07/08
Charge ac bias error(y): Replace the pcu for yellow 10/07/08
Charge ac bias error(y): Check the connectors 10/07/08
Color development motor error: Adjust the load torque properly by replacing or cleaning the 10/07/08
development unit.
Color development motor error: Replace or repair the development motor if the load torque is normal. 10/07/08

TD sensor: output maximum error (k): Defective connector connection 10/07/08


TD sensor: output maximum error (k): Replace pcu 10/07/08
TD sensor: output maximum error (M): Replace pcu 10/07/08
TD sensor: output maximum error (c): Replace pcu 10/07/08
TD sensor: output maximum error (y): Replace pcu 10/07/08
Replaced polygon mirror motor 10/08/08
Replace TD sensor and developer 10/08/08
Daylight saving time - Not available on the B070 and B071 10/08/08
Stamp numbers are 4 digits no change available 10/08/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 10/08/08

EOL from the other end not rx within 5 sec.: SP 1-105-007 changed to 00010101 10/08/08

Connect Tray heaters with CN 102 AC drive pcb 10/08/08


Waste toner transport bound error - Clean waste toner lock sensor. 10/08/08
Solution Text Updated
Duplex entrance sensor late - Repair spring on fusing junction gate 10/08/08
SP5812-001,002 to program service telephone #'s 10/08/08
SC CE3 - Poor charging - Replace main charge assembly 10/08/08
Install tab sheet kit - VR340033. 10/08/08
Tab Sheet Kit - VR340033 10/08/08
Clamp Roller Retraction Motor error BK5000 - Check clamp retraction motor 10/08/08
Install Tab Sheet Kit - VR340033 10/08/08
Fusing Web End - Check web motor black wire is not pinched to frame. 10/08/08
Both cloth and metal screens have been modified - Please see TSB-066 for details 10/08/08
Pressure roller solenoids stuck 10/08/08
Proof prints are light/pale - Update to latest firmware version C2715105C, see TSB-085 10/08/08
Machine shuts down or gives multiple SCs - SC203/SC302/SC590/SC620 - Repair broken power supply > 10/08/08
BCU harness then replace BICU
All faxes go to memory - Check paper supply in tray designated for faxes 10/08/08

E7100 fiery windows postscript driver unable to update finishing options.Suggest to load patch file 10/08/08
XT6UU.PS from tsc website.
Initialize address book - Using SP 5846-50. 10/08/08
Fusing lamp error 1 (hardware)- Check or replace PSU 10/08/08
Engine startup error - Check CN457 on IPU pcb for poor connection or bent pins. 10/08/08
Engine startup error - ADF set sensor harness pinched to frame - Replace ADF set sensor harness 10/08/08
NRS modem communication error - Dialup error 10/08/08
NRS modem communication error - Network error 10/08/08
NRS morem communication error - NIB disabled or defective 10/08/08
NRS modem communication error - modem not detected 10/08/08
Illegal remote sevice dial up - Software bug 10/08/08
Engine startup error - BCU defective 10/08/08
Engine startup error - Controller board defective 10/08/08
Engine startup error - Mother board defective 10/08/08
Engine startup error - PSU-E or PSU-C defective 10/08/08
Engine startup error - reload firmware 10/08/08
Controller start up error - controller defective 10/08/08
Controller start up error - remove all options to controller 10/08/08
ADF pickup roller release error - HP sensor defective 10/08/08
ADF pickup roller release error - Pick up motor defective 10/08/08
Solution Text Updated
ADF pickup roller release error - ADF main board defective 10/08/08
ADF pickup roller release error - Check harness and connections 10/08/08
ADF feed-in motor error - motor defective 10/08/08
ADF feed-in motor error - Paper length sensor defective 10/08/08
ADF feed-in motor error - ADF main board defective 10/08/08
ADF feed-in motor error - check harness and connections 10/08/08
Self-diagnostic error - Parallel interface: Replace Controller board 10/08/08

Application start error: Replace Controller board 10/08/08

Application start error: Loose connection RAM, ROM DIMMs 10/08/08

Application start error: Reload system firmware 10/08/08

G3 ECM - non-standard V.21 code received: The other terminal may be defective 10/08/08
Potential sensor error - Replace Sensor 10/09/08
Fusing lamp overheat(software) - Replace Machine Side Fusing Harness. 10/09/08
Startup without HD connection: Reformat Hard Disk Drive 10/09/08
Startup without HD connection: Replace Hard Disk Drive 10/09/08
Startup without HD connection: Replace Controller board 10/09/08
Startup without HD connection: Loose Hard Disk Drive connection 10/09/08
Enable and adjust SP-mode 4020 10/09/08
Replace the toner add clutch in toner hopper mech. 10/09/08
Clear memory 5801-9 upload all firmware 10/09/08
Toner refill detection - To enable use SP-mode 5051 10/09/08
Service modes in Japanese - Set IOB dip SW 101 switch 1 to on. 10/09/08
Inverter sensor ON - check with SP 6-007 group 2 bit 3 to check 10/09/08
display in japanese, check i/o pcb dip sw 101 set sw 6on -7off -8off 10/09/08

Replace seperation friction pad. 10/09/08


All faxes go to memory - check for add toner or out of paper conditions 10/09/08

All faxes go to memory - fax fwding turned on with no place to go, email full, folder not available etc 10/09/08

Set LCT paper size with sp5959-002. 10/09/08


Solution Text Updated
Engine response error - Replace IPU 10/09/08

N V ram error Replace N V ram 10/09/08


N V ram error Controller board defective 10/09/08
Displays now loading - Reverse interface cable, marked for copier and controller 10/09/08
No laser writing signal (F-GATE) error: Replace Engine board 10/09/08
No laser writing signal (F-GATE) error: Replace Controller board 10/09/08
RC gate error on display. Set sp-mode 5816-001 as off. 10/09/08
G3 ECM - RTC not detected: Check the line connection 10/09/08
G3 ECM - RTC not detected: Check FCU to NCU connection 10/09/08
G3 ECM - RTC not detected: Possible defective remote terminal 10/09/08
G3 ECM - RTC not detected: Replace FCU 10/09/08
G3 ECM - RTC not detected: Replace NCU 10/09/08
G3 ECM - Fax data not received within 18s of CFR: Check phone line connection 10/09/08
G3 ECM - Fax data not received within 18s of CFR: Check NCU to FCU connection 10/09/08
G3 ECM - Fax data not received within 18s of CFR: Possible bad phone line or remote terminal 10/09/08
G3 ECM - Fax data not received within 18s of CFR: Adjust cable equalization 10/09/08
G3 ECM - Fax data not received within 18s of CFR: Replace NCU 10/09/08
G3 ECM - Fax data not received within 18s of CFR: Replace FCU 10/09/08
G3 ECM - coding/decoding error: Replace FCU 10/09/08
G3 ECM - coding/decoding error: The other terminal may be defective 10/09/08
G3 ECM - PIP/PIN received in reply to PPS.NULL: The other terminal may be defective 10/09/08
G3 ECM - PIP/PIN received in reply to PPS.NULL: The other end pressed Stop during communication 10/09/08

G3 ECM - ERR received: Check for noisy phone line 10/09/08


G3 ECM - ERR received: Replace NCU 10/09/08
G3 ECM - ERR received: Replace FCU 10/09/08
G3 ECM - ERR received: Adjust cable equalization 10/09/08
G3 ECM - error frames still received at the other end after attempts at 2400 bps: Check for noisy phone 10/09/08
line
G3 ECM - error frames still received at the other end after attempts at 2400 bps: Check phone line 10/09/08
connection
G3 ECM - error frames still received at the other end after attempts at 2400 bps: Defective remote 10/09/08
terminal
G3 ECM - error frames still received at the other end after attempts at 2400 bps: Adjust TX level (NCU 10/09/08
parameter 01)
Solution Text Updated
G3 ECM - printing impossible because of missing first line in MMR coding: Check for problems in printing 10/09/08
mechanism
Charge corona ouput error: Clear NVRAM 10/10/08
Enable NIC by setting SP 5985-1=1 then reboot 10/10/08
G3 ECM error: Adjust cable equalization 10/10/08

G3 ECM error: Replace FCU 10/10/08

G3 ECM error: Disable ECM (Comm Switch 01, Bit 0) 10/10/08

Exposure (LED) lamp error (SC 101): Check LED lamp (CIS) connection 10/10/08
Exposure (LED) lamp error (SC 101): Replace CIS 10/10/08
Exposure (LED) lamp error (SC 101): Replace FCU 10/10/08
Shading error (no LED lamp turn on): Replace FCU 10/10/08
Shading error (no LED lamp turn on): Replace CIS 10/10/08
Shading error (no LED lamp turn on): Check the LED lamp (CIS) connection 10/10/08
The modem cannot enter TX mode: Replace FCU 10/10/08
Only one V.21 connection flag was received: Replace FCU 10/10/08
Modem clock irregularity: Replace FCU 10/10/08
Modem initialization error: Replace FCU 10/10/08
Modem initialization error: Switch machine power Off and back On 10/10/08
Abnormal coding/decoding (CPU not ready): Replace FCU 10/10/08
JBIG compression/reconstruction error: Replace FCU 10/10/08
JBIG ASIC error: Replace FCU 10/10/08
JBIG data reconstruction error: Replace FCU 10/10/08
JBIG data reconstruction error: Replace FCU 10/10/08
JBIG data reconstruction error: Replace FCU 10/10/08
Fatal FCU system error: Replace FCU 10/10/08
Fatal communication system error: Replace FCU 10/10/08
Memory resource releasing error: Replace FCU 10/10/08
Memory resource releasing error: Check connection between FCU and NCU 10/10/08
Memory resource releasing error: Replace NCU 10/10/08
Mismatched specifications (RX capability): Replace FCU 10/10/08
One page took longer than 8 minutes to transmit: Replace FCU 10/10/08
One page took longer than 8 minutes to transmit: Check for bad phone line 10/10/08
Solution Text Updated
One page took longer than 8 minutes to transmit: Lower communication rate 10/10/08
The other end cut the received page as it was longer than the maximum limit: Split the page into smaller 10/10/08
pieces
Communication failed because of ID code mismatch: Get the ID Codes the same and/or the CSIs 10/10/08
programmed correctly
Communication failed because of ID code mismatch: The machine on the other end may be defective 10/10/08

Middle sensor jam - Replace worn registration roller drive belt. 10/13/08
ADF has SEF size loaded - Copy trays have LEF- It inhibits copying - Turn on auto tray switch and auto 10/13/08
rotate in User Tools.
Manual Input for Destination server IP address - Suggest sp 5845-2 input ip address and reboot copier 10/13/08

Charge developer error Y - Replace BICU 10/13/08


Charge development error Y - Replace BICU. 10/13/08
Potential sensor error K - Replace Potential Sensor PCB. 10/13/08
on the sr 841 B706 jam code 151 also sc 732- clean shift tray exit sensor black patch 10/13/08
Duplex Exit 3 does not turn OFF - replaced bushings on exit roller shaft 10/13/08
Duplex Exit 3 does not turn OFF - check/clean/replace sensor 10/13/08
Adjust solenoid for reverse roller - Adjustment screw on rear. 10/13/08
Punch paper position sensor slide motor error - Paper wedged between conveyor belt and slide motor 10/13/08
sensor.
B246/B247/B248 machines take type 7500 print scan option. 10/13/08
Software Error 2 - B246/B247/B248 machines take type 7500 print scan option make sure correct one is 10/13/08
installed.
Fax programming baud rate SP-mode 1-005-006 and 1-005-007 10/13/08
Piece of tape stuck to set sensor causing adf to feed from adf all the time 10/13/08
Install wireless card in slot B2 10/13/08
Duplex transport sensor 3 - Replace transport sensor 3 10/13/08
For tray type settings - set the type in user tools - system settings tray paper settings - page 2 - choose 10/13/08
tray
Will not staple individual sets with PS driver - un-check collate in application. 10/13/08
Scanner is B&W only. 10/13/08
ADF transport belt motor error - motor defective 10/13/08
ADF transport belt motor error - ADF main board defective 10/13/08
ADF transport belt motor error - Check harness and connections 10/13/08
ADF Feed-out motor error - Motor defective 10/13/08
Solution Text Updated
ADF Feed-out motor error - ADF main board defective 10/13/08
ADF Feed-out motor error - Check harness and connections 10/13/08
ADF original table lift malfunction - Bottom plate motor defective 10/13/08
ADF original table lift malfunction - Bottom plate position sensor defective 10/13/08
ADF original table lift malfunction - Bottom plate HP sensor defective 10/13/08
ADF original table lift malfunction - Check harness and connections 10/13/08
ADF original table lift malfunction - ADF main board defective 10/13/08
Finisher upper transport motor error - Motor defective 10/13/08
Finisher upper transport motor error - Motor drive bound / overloaded 10/13/08
Finisher upper transport motor error - Finisher main board defective 10/13/08
Finisher upper transport motor error - Check harness and connections 10/13/08
Finisher lower transport motor error - Motor defective 10/13/08
Finisher lower transport motor error - Motor drive bound / overload 10/13/08
Finisher lower transport motor error - Finisher main board defective 10/13/08
Finisher lower transport motor error - Check harness and connections 10/13/08
Single color missing - laser shutter not opening far enough, change SP2-914 back to 38 10/14/08
Normal Steps are: Near full 1st step, makes 500 copies and then Full detection 10/14/08
Single color missing - check transfer roller for that color 10/14/08
Finisher staple hammer motor error - Positioning roller HP sensor defective 10/14/08
Finisher staple hammer motor error - Positioning roller motor overload 10/14/08
Finisher staple hammer motor error - Finisher main board defective 10/14/08
Finisher staple hammer motor error - check harness and connections 10/14/08
Finisher stack feed-out motor error - Positioning roller HP sensor defective 10/14/08
Finisher stack feed-out motor error - positioning roller motor overload 10/14/08
Finisher stack feed-out motor error - Finisher main board defective 10/14/08
Finisher stack feed-out motor error - check harness and connections 10/14/08
Booklet stapler motor 1: Front motor - front motor drive bound or defective 10/14/08
Booklet stapler motor 1: Front motor - booklet finisher control board defective 10/14/08
Booklet stapler motor 1: Front motor - check harness and connections 10/14/08
Booklet stapler motor 2: Rear motor - Rear motor drive bound or defective 10/14/08
Booklet stapler motor 2: Rear motor - booklet finisher control board defective 10/14/08
Booklet stapler motor 2: Rear motor - check harness and connections 10/14/08
Feed-out belt motor: Booklet finisher - Stack feed-out HP sensor defective 10/14/08
Feed-out belt motor: Booklet finisher - motor drive bound 10/14/08
Solution Text Updated
Feed-out belt motor: Booklet finisher - motor defective 10/14/08
Feed-out belt motor: Booklet finisher - booklet finisher main board defective 10/14/08
Feed-out belt motor: Booklet finisher - check harness and connections 10/14/08
HDD access error: Replace HDD 10/15/08
Colors Misaligned - replaced NVRAM 10/15/08
Colors Misaligned - new ITB, ID sensors and NVRAM as a set 10/15/08
Controller to operation panel communication error at start up: Replace controller board 10/15/08
Adjustment not holding - try NVRAM memory clear 10/15/08
Adjustment not holding - replace NVRAM on controller 10/15/08
solution press bypass tray select # enter paper size 10/15/08
SBU Communication Error - Replace SBU 10/15/08
SBU Communication Error - Replace BICU 10/15/08
SBU Communication Error - Loose/Damage Ribbon Cable 10/15/08
Reports ON/OFF - UT, Initial Settings, Parameter #3, Bit 0 (mem) Bit 5 (Immed) "0" = OFF, "1" = ON 10/15/08

Fax data not received within 6s of retraining: Check the line connection 10/15/08
Fax data not received within 6s of retraining: Check the FCU to NCU connections 10/15/08
Fax data not received within 6s of retraining: Replace NCU 10/15/08
Fax data not received within 6s of retraining: Replace FCU 10/15/08
Fax data not received within 6s of retraining: Possible phone line problems 10/15/08
Fax data not received within 6s of retraining: Adjust reconstruction time, G3 Switch 0A, Bit 6 10/15/08
Fax data not received within 6s of retraining: Adjust cable equalizer, G3 Switch 07 10/15/08
EOL signal from the other end not received within 5s of the previous EOL signal: Check FCU to NCU 10/15/08
connections
EOL signal from the other end not received within 5s of the previous EOL signal: Check for phone line 10/15/08
noise or problems
EOL signal from the other end not received within 5s of the previous EOL signal: The remote machine 10/15/08
may be defective
EOL signal from the other end not received within 5s of the previous EOL signal: Replace FCU 10/15/08
EOL signal from the other end not received within 5s of the previous EOL signal: Replace NCU 10/15/08
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Check the phone line connection
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Check the FCU to NCU connections
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Replace FCU
Solution Text Updated
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Replace NCU
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Defective remote terminal
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Check for line noise or problems
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Try adjusting the acceptable modem carrier drop time, G3 Switch 0A, Bits 0 and 1
Too many errors during reception: Check the phone line connection 10/15/08
Too many errors during reception: Check NCU to FCU connections 10/15/08
Too many errors during reception: Replace NCU 10/15/08
Too many errors during reception: Replace FCU 10/15/08
Too many errors during reception: Defective remote terminal 10/15/08
Too many errors during reception: Check the phone line for noise or problems 10/15/08
PR thermistor error - check SP 1-106-3, replace thermistor/thermostat if reading is wrong 10/16/08
Color missing - Set SP2-914-001 and 002 to 42 (default is 38) 10/16/08
Color missing - broken wire to the transfer roller in the transfer belt assy 10/16/08
SP 2-011 to 1 10/16/08

Check Bulletin 006 replace rom C231-5107d 10/16/08


DCN received - set fax SP2-103-019 to 200mls 10/16/08

DCN received - the other machine is out of paper or jammed 10/16/08

DCN received - the other machine pressed Stop during communication 10/16/08

HDD mail TX data error: Defective HDD 10/16/08

HDD mail TX data error: Execute SP 5-832-008 10/16/08

Shift motor error (SR5000) - half turn sensor(s) harness loose, broken or defective 10/16/08
Position roller motor error: SR5000 B830 - Motor defective 10/16/08
Position roller motor error: SR5000 B830 - MCU defective 10/16/08
Position roller motor error: SR5000 B830 - Finisher main board defective 10/16/08
Position roller motor error: SR5000 B830 - check harness and connections 10/16/08
Finisher shift motor error: SR5000 B830 - Position roller HP sensor defective 10/16/08
Finisher shift motor error: SR5000 B830 - Position roller motor overload 10/16/08
Solution Text Updated
Finisher shift motor error: SR5000 B830 - Finisher main board defective 10/16/08
Finisher shift motor error: SR5000 B830 - check harness and connections 10/16/08
Shift jogger retraction motor error: SR5000 B830 - Position roller motor overload or defective 10/16/08
Shift jogger retraction motor error: SR5000 B830 - Position roller HP sensor defective 10/16/08
Shift jogger retraction motor error: SR5000 B830 - Finisher main board defective 10/16/08
Shift jogger retraction motor error: SR5000 B830 - check harness and connections 10/16/08
Lower transport motor error: SR5000 B830 - Motor bound or defective 10/16/08
Lower transport motor error: SR5000 B830 - Finisher main board defective 10/16/08
Lower transport motor error: SR5000 B830 - check harness and connections 10/16/08
Upper transport motor error(proof tray): SR5000 B830 - Motor bound or defective 10/16/08
Upper transport motor error(proof tray): SR5000 B830 - Finisher main board defective 10/16/08
Upper transport motor error(proof tray): SR5000 B830 - Check harness and connections 10/16/08
Shift tray exit motor error: SR5000 B830 - motor drive bound or defective 10/16/08
Shift tray exit motor error: SR5000 B830 - Finisher main board defective 10/16/08
Shift tray exit motor error: SR5000 B830 - check harness and connections 10/16/08
Stapler exit motor error: SR5000 B830 - motor drive bound or defective 10/16/08
Stapler exit motor error: SR5000 B830 - finisher main board defective 10/16/08
Stapler exit motor error: SR5000 B830 - check harness and connections 10/16/08
Upper tray junction gate motor: SR5000 B830 - Motor drive bound or defective 10/16/08
Upper tray junction gate motor: SR5000 B830 - HP sensor defective 10/16/08
Upper tray junction gate motor: SR5000 B830 - Finisher main board defective 10/16/08
Upper tray junction gate motor: SR5000 B830 - check harness and connections 10/16/08
Staple junction gate motor: SR5000 B830 - Motor defective 10/16/08
Staple junction gate motor: SR5000 B830 - HP sensor defective 10/16/08
Staple junction gate motor: SR5000 B830 - Finisher main board defective 10/16/08
Staple junction gate motor: SR5000 B830 - check harness and connections 10/16/08
Pre-stack junction gate motor: SR5000 B830 - Motor drive bound or defective 10/16/08
Pre-stack junction gate motor: SR5000 B830 - HP sensor defective 10/16/08
Pre-stack junction gate motor: SR5000 B830 - finisher main board defective 10/16/08
Pre-stack junction gate motor: SR5000 B830 - check harness and connections 10/16/08
Pre-stack transport motor: SR5000 B830 - motor drive bound or defective 10/16/08
Pre-stack transport motor: SR5000 B830 - finisher main board defective 10/16/08
Pre-stack transport motor: SR5000 B830 - check harness and connections 10/16/08
Pre-stack junction gate release motor: SR5000 B830 - Motor overload 10/16/08
Solution Text Updated
Pre-stack junction gate release motor: SR5000 B830 - Motor defective 10/16/08
Pre-stack junction gate release motor: SR5000 B830 - HP sensor defective 10/16/08
Pre-stack junction gate release motor: SR5000 B830 - finisher main board defective 10/16/08
Pre-stack junction gate release motor: SR5000 B830 - check harness and connections 10/16/08
Finisher corner stapler motor: SR5000 B830 - Motor obstruction 10/16/08
Finisher corner stapler motor: SR5000 B830 - Motor defective 10/16/08
Finisher corner stapler motor: SR5000 B830 - Main board defective 10/16/08
Finisher corner stapler motor: SR5000 B830 - check harness and connections 10/16/08
Finisher corner stapler rotation motor: SR5000 B830 - motor drive bound 10/16/08
Finisher corner stapler rotation motor: SR5000 B830 - motor defective 10/16/08
Finisher corner stapler rotation motor: SR5000 B830 - finisher main board defective 10/16/08
Finisher corner stapler rotation motor: SR5000 B830 - check harness and connections 10/16/08
Finisher stapler movement motor: SR5000 B830 - stapler HP sensor defective 10/16/08
Finisher stapler movement motor: SR5000 B830 - motor defective 10/16/08
Finisher stapler movement motor: SR5000 B830 - finisher main board defective 10/16/08
Finisher stapler movement motor: SR5000 B830 - check harness and connections 10/16/08
Stack plate motor front: SR5000 B830 - HP sensor defective 10/16/08
Stack plate motor front: SR5000 B830 - motor defective 10/16/08
Stack plate motor front: SR5000 B830 - booklet finisher main board defective 10/16/08
Stack plate motor front: SR5000 B830 - check harness and connections 10/16/08
Stack plate motor center: SR5000 B830 - HP sensor defective 10/16/08
Stack plate motor center: SR5000 B830 - motor defective 10/16/08
Stack plate motor center: SR5000 B830 - booklet finisher main board defective 10/16/08
Stack plate motor center: SR5000 B830 - check harness and connections 10/16/08
Stack plate motor Rear: SR5000 - HP sensor defective 10/16/08
Stack plate motor Rear: SR5000 - motor defective 10/16/08
Stack plate motor Rear: SR5000 - booklet finisher main board defective 10/16/08
Stack plate motor Rear: SR5000 - check harness and connections 10/16/08
Upper tray lift motor: SR5000 - motor bound or defective 10/16/08
Upper tray lift motor: SR5000 - finisher main board defective 10/16/08
Upper tray lift motor: SR5000 - check harness and connections 10/16/08
Stacking roller motor: SR5000 - HP sensor defective 10/16/08
Stacking roller motor: SR5000 - motor defective 10/16/08
Stacking roller motor: SR5000 - finisher main board defective 10/16/08
Solution Text Updated
Stacking roller motor: SR5000 - check harness and connections 10/16/08
Stacking roller drag motor: SR5000 - motor defective 10/16/08
Stacking roller drag motor: SR5000 - finisher board defective 10/16/08
Stacking roller drag motor: SR5000 - check harness and connections 10/16/08
Punch motor error: SR5000 - HP sensor defective 10/16/08
Punch motor error: SR5000 - motor defective 10/16/08
Punch motor error: SR5000 - Finisher main board defective 10/16/08
Punch motor error: SR5000 - check harness and connections 10/16/08
Fold plate motor error: booklet finisher - HP sensor defective 10/16/08
Fold plate motor error: booklet finisher - motor defective 10/16/08
Fold plate motor error: booklet finisher - finisher main board defective 10/16/08
Fold plate motor error: booklet finisher - check harness and connections 10/16/08
Fold unit bottom fence lift motor error - HP sensor defective 10/16/08
Fold unit bottom fence lift motor error - motor defective 10/16/08
Fold unit bottom fence lift motor error - fence movement blocked 10/16/08
Fold unit bottom fence lift motor error - check harness and connections 10/16/08
Fold unit bottom fence lift motor error - main board defective 10/16/08
Clamp roller retraction motor - HP sensor defective 10/16/08
Clamp roller retraction motor - motor defective 10/16/08
Clamp roller retraction motor - motor movement obstructed 10/16/08
Clamp roller retraction motor - main control board defective 10/16/08
Clamp roller retraction motor - check harness and connections 10/16/08
Stack junction gate motor error - HP sensor defective 10/16/08
Stack junction gate motor error - motor defective 10/16/08
Stack junction gate motor error - movement blocked, obstruction 10/16/08
Stack junction gate motor error - main control board defective 10/16/08
Stack junction gate motor error - check harness and connections 10/16/08
Cover interposer lift motor 1 - Lift motor defective 10/16/08
Cover interposer lift motor 1 - upper limit sensor defective 10/16/08
Cover interposer lift motor 1 - lower limit sensor defective 10/16/08
Cover interposer lift motor 1 - main board defective 10/16/08
Cover interposer lift motor 1 - check harness and connections 10/16/08
Cover interposer lift motor 2 - Lift motor defective 10/16/08
Cover interposer lift motor 2 - upper limit sensor defective 10/16/08
Solution Text Updated
Cover interposer lift motor 2 - lower limit sensor defective 10/16/08
Cover interposer lift motor 2 - main board defective 10/16/08
Cover interposer lift motor 2 - check harness and connections 10/16/08
Cover interposer pickup motor 1 - HP sensor defective 10/16/08
Cover interposer pickup motor 1 - motor defective 10/16/08
Cover interposer pickup motor 1 - pickup roller obstruction 10/16/08
Cover interposer pickup motor 1 - main board defective 10/16/08
Cover interposer pickup motor 1 - check harness and connections 10/16/08
Cover interposer pickup motor 2 - HP sensor defective 10/16/08
Cover interposer pickup motor 2 - motor defective 10/16/08
Cover interposer pickup motor 2 - pickup roller obstruction 10/16/08
Cover interposer pickup motor 2 - main board defective 10/16/08
Cover interposer pickup motor 2 - check harness and connections 10/16/08
Jogger top fence motor: SR5000 - HP sensor defective 10/16/08
Jogger top fence motor: SR5000 - motor defective 10/16/08
Jogger top fence motor: SR5000 - finsher main board defective 10/16/08
Jogger top fence motor: SR5000 - check harness and connections 10/16/08
Jogger top fence motor: SR5000 - fence blocked, obstruction 10/16/08
Jogger bottom fence motor: SR5000 B830 - HP sensor defective 10/16/08
Jogger bottom fence motor: SR5000 B830 - motor defective 10/16/08
Jogger bottom fence motor: SR5000 B830 - fence movement blocked, obstruction 10/16/08
Jogger bottom fence motor: SR5000 B830 - finisher main board defective 10/16/08
Jogger bottom fence motor: SR5000 B830 - check harness and connections 10/16/08
Polygon mirror motor error: Defective polygon mirror motor 10/16/08
Polygon mirror motor error: Defective engine board 10/16/08
Polygon mirror motor error: Defective engine board 10/16/08
Polygon mirror motor error: Defective polygon mirror motor 10/16/08
Polygon mirror motor error: Defective engine board 10/16/08
Polygon mirror motor error: Defective polygon mirror motor 10/16/08
Polygon mirror motor error: Defective polygon mirror motor 10/16/08
Polygon mirror motor error: Defective engine board 10/16/08
Trailing edge laser detection error K: Defective engine board 10/16/08
Trailing edge laser detection error black: Defective LD for black 10/16/08
Trailing edge laser detection error black: Defective laser sync board 10/16/08
Solution Text Updated
Trailing edge laser detection error yellow: Defective laser sync board 10/16/08
Trailing edge laser detection error yellow: Defective LD for yellow 10/16/08
Trailing edge laser detection error magenta: Defective engine board 10/16/08
Trailing edge laser detection error magenta: Defective LD for magenta 10/16/08
Trailing edge laser detection error magenta: Defective laser sync board 10/16/08
Trailing edge laser detection error cyan: Defective laser sync board 10/16/08
Trailing edge laser detection error cyan: Defective engine board 10/16/08
Trailing edge laser detection error cyan: Defective LD for cyan 10/16/08
Too many errors during reception: Adjust RX cable equalizer, G3 Switch 07 10/16/08
Too many errors during reception: Adjust RX error criteria, Comm Switch 02, Bits 0 & 1 10/16/08
Printer failure occured while the memory was full: Add optional memory 10/16/08
Printer failure occured while the memory was full: RAM clear machine 10/16/08
The called terminal detected CI while waiting for a V.21 signal: Check for noise or problem with phone 10/16/08
line
The line was disconnected due to a timeout in V.34 phase 2: Disable V.8 protocol, G3 Switch 3, Bit 2 10/16/08

The line was disconnected due to a timeout in V.34 phase 2: Adjust TX level 10/16/08
The line was disconnected due to a timeout in V.34 phase 2: Adjust TX cable equalizer 10/16/08
The line was disconnected due to a timeout in V.34 phase 2: Adjust RX cable equalizer 10/16/08
The line was disconnected due to a timeout in V.34 phase 3: Adjust RX cable equalizer 10/16/08
The line was disconnected due to a timeout in V.34 phase 3: Adjust TX cable equalizer 10/16/08
The line was disconnected due to a timeout in V.34 phase 3: Adjust TX level 10/16/08
The line was disconnected due to a timeout in V.34 phase 3: Disable V.8 protocol 10/16/08
The line was disconnected due to a timeout in V.34 phase 3: Check phone line for noise or other problem 10/16/08

The line was disconnected due to a timeout in V.34 phase 4: Check phone line for noise or other problem 10/16/08

The line was disconnected due to a timeout in V.34 phase 4: Disable V.8 protocol 10/16/08
The line was disconnected due to a timeout in V.34 phase 4: Adjust TX level 10/16/08
The line was disconnected due to a timeout in V.34 phase 4: Adjust TX cable equalization 10/16/08
The line was disconnected due to a timeout in V.34 phase 4: Adjust RX cable equalization 10/16/08
The line was disconnected due to a timeout in V.34 control channel restart sequence: Adjust RX cable 10/16/08
equalization
The line was disconnected due to a timeout in V.34 control channel restart sequence: Adjust TX cable 10/16/08
equalization
Solution Text Updated
The line was disconnected due to a timeout in V.34 control channel restart sequence: Adjust TX level 10/16/08

The line was disconnected due to a timeout in V.34 control channel restart sequence: Disable V.8 protocol 10/16/08

The line was disconnected due to a timeout in V.34 control channel restart sequence: Check for noise or 10/16/08
problem on phone line
The line was disconnected due to a timeout in V.34 phase 4: Disable V.8 protocol 10/16/08
The line was disconnected due to a timeout in V.34 phase 4: Replace FCU 10/16/08
The line was disconnected due to abnormal signaling in V.34 control channel restart: Replace FCU 10/16/08

The line was disconnected due to abnormal signaling in V.34 control channel restart: Disable V.8 protocol 10/16/08

The line was disconnected: The other terminal may be incompatible 10/16/08
The control channel started after an unsuccessful primary channel: Replace FCU 10/16/08
The line was disconnected because PPR was transmitted/received 9 times within the same ECM frame: 10/16/08
Disable V.8 protocol
The line was disconnected because PPR was transmitted/received 9 times within the same ECM frame: 10/16/08
Replace FCU
The line was disconnected because PPR was transmitted/received 9 times within the same ECM frame: 10/16/08
Adjust RX cable equalization
Document jam: Check ADF drive components and sensors 10/16/08
Document length exceeded the maximum: Check ADF drive components and sensors 10/16/08
Document length exceeded the maximum: Try changing the maximum acceptable document length, 10/16/08
Scanner Switch 00, Bits 2 & 3
Document length exceeded the maximum: Divide document into smaller pieces 10/16/08
Lost stamp data after HDD formatt. Reload stamp firmware. 10/17/08
Bypass size adjust - Set sp mode 1904 1 (100mm) and 2 (A4) 10/17/08
Replace FCU board 10/17/08
Potential sensor calibration error - sensor defective 10/17/08
Tray problem settings, set to bypass on 10/17/08
Refer to Product Support Guide on the TSC website for tested paper listing 10/17/08
Potential sensor calibration error 3 - clean replace Potential sensor. 10/17/08
To Program as default set your op panel up as wanted then save to last program in progam mode - the 10/17/08
select user tools - copy document features - general features - page 2 - Initial mode to program

Micropress updated firmware is compressed in zip file 10/17/08


Solution Text Updated
Replace Operation Panel 10/17/08

Self diagnosis error #9-Optional RAM dimm defective. 10/17/08


Cannot connect to remote server, change SP 5816-001 to 0 & 003 to 0. 10/17/08
NIC not working - try SP5-801-011 to reset 10/17/08
IH coil at full power - Check V & continuity pin 1&4 2&3 CN983 on IH inverter board 10/17/08
Separation Sensor ON - check/clean/replace sensor 10/17/08
Separation Sensor ON - clean sensor well/black pad of paper dust 10/17/08
Unable to punch using EB135 and PS driver. Product limitation as per tech mail RC080591-02 10/17/08
Unable to punch using GW driver. Product limitation as per tech mail RC080591-02 10/17/08
How to Disable NIC/USB - set sp 5985 -1/2 to a 0 10/17/08
Follow Recovery procedure in C607 SM 4-6. 10/17/08
TSB # 012 Master eject jam detection 10/17/08
Add toner will not clear - Add toner overides open cover message, use SP3-045 to turn off toner end, 10/17/08
then check for cover message
Email sending data error - svc number with Fiery installed - Disable 5985 10/17/08
Mechanical counter error 1 - Replace VBCU bd. 10/17/08
Check drum for lines. Replace if needed. 10/17/08
Diagonal banding - Replace toner pump. 10/17/08
Controller to operation panel communication eroor: Reseat MBU board 10/17/08

Perform SP 5801-8, clear printer application. 10/17/08


Replace Paper feed torque limiter 10/17/08
01 - Black AC charge error - check terminal between machine and black PCU 10/17/08
02 - Yellow AC charge error - check terminal between machine and yellow PCU 10/17/08
03 - Magenta AC charge error - check terminal between machine and magenta PCU 10/17/08
04 - Cyan AC charge error - check terminal between machine and cyan PCU 10/17/08
Machine in please wait, no fuser lamps - replace NVRAM 10/20/08

suggest sp 5019 set to LT 8.5x11 10/20/08


Z-fold feed motor error - motor defective 10/20/08
Z-fold feed motor error - motor drive bound, blocked, obstruction 10/20/08
Z-fold feed motor error - check harness and connections 10/20/08
Z-fold lower stopper motor error - motor defective 10/20/08
Z-fold lower stopper motor error - motor drive bound, blocked, obstruction 10/20/08
Solution Text Updated
Z-fold lower stopper motor error - check harness and connections 10/20/08
Z-fold upper stopper motor error - motor defective 10/20/08
Z-fold upper stopper motor error - motor drive bound 10/20/08
Z-fold upper stopper motor error - check harness and connections 10/20/08
Z-fold timing sensor adjustment error 1 - sensor or mirror dirty 10/20/08
Z-fold timing sensor adjustment error 1 - sensor defective 10/20/08
Z-fold timing sensor adjustment error 1 - mirror out of position 10/20/08
Z-fold timing sensor adjustment error 1 - check harness and connections 10/20/08
Z-fold timing sensor adjustment error 2 - sensor or mirror dirty 10/20/08
Z-fold timing sensor adjustment error 2 - sensor defective 10/20/08
Z-fold timing sensor adjustment error 2 - mirror out of position 10/20/08
Z-fold timing sensor adjustment error 2 - check harness and connections 10/20/08
Z-fold memory error - EEPROM defective 10/20/08
Booklet stapler jogger motor error - HP sensor defective 10/20/08
Booklet stapler jogger motor error - motor defective 10/20/08
Booklet stapler jogger motor error - motor drive bound, blocked 10/20/08
Booklet stapler jogger motor error - finisher main board defective 10/20/08
Booklet stapler jogger motor error - check harness and connections 10/20/08
Booklet stapler output motor error - HP sensor defective 10/20/08
Booklet stapler output motor error - motor defective 10/20/08
Booklet stapler output motor error - motor drive bound, blocked 10/20/08
Booklet stapler output motor error - finisher main board defective 10/20/08
Booklet stapler output motor error - check harness and connections 10/20/08
page 3-89 bk5010 sm, INDEX 3 adj 10/20/08
WIM password: name=blank, password=password 10/21/08
No TX but wil RX - set paremeter switch 22 bit-0 to 0 (dial tone detection to OFF) 10/21/08
Premature web end indication - Update engine firmware to 1.03:05 or later, TSB-009 10/21/08

Kernal stop: Process error: Check and/or replace SD card in slot 1 10/21/08
Kernal stop: Process error: Check and/or replace the RAM DIMM. 10/21/08
Kernal stop: Process error: Replace controller. 10/21/08
SD card error: Expanded authentication module error: No expanded authentication module. 10/21/08
SD card error: Expanded authentication module error: Defective SD card. 10/21/08
SD card error: Expanded authentication module error: No DESS module. 10/21/08
Solution Text Updated
SD card error: Expanded authentication module error: Install the expanded authentication module 10/21/08

SD card error: Expanded authentication module error: Install the SD card. 10/21/08
Clear key operator code using SP 7810. 10/22/08
Cleaned or replace registration roller 10/22/08
Add toner condition - If SP3817-001 to 004 have any 1 values, reset with sp 3817-005 and reset the toner 10/22/08
in question value to to with sp3410-001 to 004,reboot and re-initializeTD value effected, then replace
toner cartridge.
E7100 print job aborts when image tab quality to best. Suggest load 1-ZS1WT.ps patch as per tech mail 10/22/08
RC08090012
To turn on Bates stamping follow procedure in TSB B064/B065/B140/B141/B142/B143/B163 # 114 10/22/08

Transfer leak error - Reconnected Transfer unit connecter 10/22/08


Self diagnostic error - Mother board defective 10/22/08
Memory dimm error - Reseat/replace memory on motherboard 10/22/08
Monitor error - OS flash ROM data defective, reload firmware 10/22/08
Monitor error - SD card defective 10/22/08
Self diagnostic error 7 - Mother board defective 10/22/08
Self diagnostic error 7 - RAM DIMM on Mother board defective 10/22/08
IEEE 1394 I/F error - NIB defective 10/22/08
IEEE 1394 I/F error - controller defective 10/22/08
Wireless LAN error 1 - Wireless LAN card removed 10/22/08
Wireless LAN error 1 - Wireless LAN card defective 10/22/08
Wireless LAN error 2 - Wireless LAN card removed 10/22/08
Wireless LAN error 2 - Wireless LAN card defective 10/22/08
Wireless LAN error 3 - Wireless LAN card connection loose 10/22/08
Wireless LAN error 3 - Wireless LAN card defective 10/22/08
Wireless LAN error 4 - Wireless LAN card board defective 10/22/08
Wireless LAN error 4 - check all connections 10/22/08
USB I/F error 1 - USB board defective 10/22/08
USB I/F error 1 - Controller defective 10/22/08
HDD error 1 - Reformatt HDD's SP 5832 10/22/08
HDD error 1 - HDD's defective 10/22/08
Charge corona output error - Replace transfer unit 10/23/08
Saddle stitch jobs get canceled when using Fiery - Install patch 1-TEOGE 10/23/08
Solution Text Updated
Staple jogger fences do not keep adjustment - Update finisher firmware to V1.400:50 10/23/08
HDD data read error - replace Hard Drive 10/23/08
HDD data read error - check connection between HDD and controller 10/23/08
Machine operates 120 VAC 2.0 amp 10/23/08
Image transfer power pack error K - Replace ITB power pack 10/23/08
Image transfer power pack error K - Replace VBCU pcb 10/23/08
Image transfer power pack error K - Replace Image transfer belt 10/23/08
Image transfer power pack error M - Replace Image transfer power pack 10/23/08
Image transfer power pack error M - Replace Image transfer belt 10/23/08
Image transfer power pack error M - Replace Image transfer belt 10/23/08
Image transfer power pack error M - Replace VBCU pcb 10/23/08
Image transfer power pack error C - Replace Image transfer power pack 10/23/08
Image transfer power pack error C - Replace VBCU pcb 10/23/08
Image transfer power pack error C - Replace Image transfer belt 10/23/08
Image transfer power pack error Y - Replace image transfer power pack 10/23/08
Image transfer power pack error Y - Replace image transfer belt 10/23/08
Image transfer power pack error Y - Replace VBCU 10/23/08
ITB lift motor error - Replace ITB lift motor 10/23/08
ITB lift motor error - Clean or replace ITB lift sensor 10/23/08
Transfer power pack output error - Replace transfer power pack 10/23/08
Transfer power pack output error - Replace SIOB pcb 10/23/08
Transfer power pack output error - Replace VBCU 10/23/08
Paper Transfer roller lift error - Replace PTR lift motor 10/23/08
Paper Transfer roller lift error - Clean or replace PTR HP sensor 10/23/08
PTR drive motor error - Inspect connection on DRB pcb 10/23/08
PTR drive motor error - PTR drive is bound or seized up - Inspect roller drive 10/23/08
PTR drive motor error - Replace PTR drive motor 10/23/08
PTR drive motor error - Replace DRB pcb 10/23/08
Separation power pack output error - Replace separation power pack 10/23/08
Separation power pack output error - Replace VBCU pcb 10/23/08
Separation power pack output error - replace high voltage cable - from power pack 10/23/08
User parameter switch 03, bit 0(memory), bit 5(immediate) 0 = off, 1 = on 10/23/08

Net file error - Reload firmware for system and engine 10/23/08
Solution Text Updated
Network File Error- Reformat HDD with sp5832-011. 10/23/08
Log data error - Back up address book and format harddrive 10/23/08
Address book data error - reset SPs 5801-4 and 5846-50 then reboot copier 10/23/08
Enable thick paper mode sp 6119 10/23/08
Hard Drive startup error - Hard drive/s defective 10/23/08
Hard drive startup error - controller defective 10/23/08
Hard drive startup error - Mother board defective 10/23/08
Hard drive startup error - check harness and connections 10/23/08
HDD error: bad sectors - SP5832-002 formatt HDD (reload stamp date SP5832) 10/23/08
HDD error: bad sectors - HDD's defective 10/23/08
HDD error 4 corrupted sectors - HDD's defective 10/23/08
HDD error 5 CRC error - Mother board defective 10/23/08
HDD error 6 access error - HDD defective 10/23/08
SD card error 1 confirmation - SD card program missing, reload program 10/23/08
SD card error 2 - SD boot card missing / bad connection 10/23/08
SD card error 3 card access - SD card connection poor 10/23/08
SD card error 3 card access - SD card defective 10/23/08
SD card error 3 card access - controller defective 10/23/08
Address book data error - reset SP 5832-006, 007 (HDD formatting user info) 10/23/08
Address book data error - HDDs defective 10/23/08
Address book data error - Boot machine from SD card 10/23/08
876-1, 3, 4, 5 Log data error - SP 5832-004 format HDD 10/23/08
SC 876-2 Log data error - enable log encription 10/23/08
SC 876-5 Log data error - HDD defective 10/23/08
SC 876-5 Log data error - NVRAM defective 10/23/08
SC 876-99 Log data error - Cause unknown, send in e-alert 10/23/08
Media link board error - Media link board defective 10/23/08
Electrical total counter error - NVRAM defective 10/23/08
Electrical total counter error - NVRAM data corrupt, Clear ram, reload S/N and firmware 10/23/08
Mechanical total counter error - Counter defective 10/23/08
Mechanical total counter error - 24 volt short (pinched wire) check history for last work done to machine 10/23/08

Mechanical total counter error - check harness and connections 10/23/08


External controller error 1 - External controller alerted machine of error 10/23/08
Solution Text Updated
External controller error 2 - External controller alerted machine of error 10/23/08
External controller error 3 - External controller alerted machine of error 10/23/08
External controller error 4 - External controller alerted machine of error 10/23/08
External controller error 15 - External controller alerted machine of error 10/23/08
Use SP5828 -74 to reset password 10/24/08
Set SP 5114 to a 1 (Optional Counter interface) for 20 pin connection 10/24/08
Punch holes unaligned with GBC - adjust back gauge position 10/24/08
Image rotates 180 degrees - upgrade Printer firmware to v1.01 10/24/08
Image rotates 180 degrees when printing - Update Printer firmware to v1.01 or higher 10/24/08
Software error when printing more then 16 pages - Update system firmware to V6.03 or higher 10/24/08
Charge corona error 1: Charge leak - Replace front door safety switches 10/24/08
Address book error - do SP 5-846-50, UCS setting, initialize all directory info 10/24/08
Address book error - replace Hard Drive, try to format with SP 5-832 first 10/24/08
HDD mail TX data error - reformat HDD mail tx data SP 5-832-008 10/24/08
Log data abnormal - format HDD with SP 5-832-10 log data, if it fails do SP 5-832-1 format All 10/24/08
HDD mail RX data error - HDD defective, replace HDD 10/24/08
HDD mail RX data error - reboot machine and try again 10/24/08
HDD mail RX data error - Do SP5-832-007 to format mail RX data 10/24/08
HDD data read error - Format with SP5-832-1 (all) backup address book first 10/24/08
Self-diagnostic error ROM - reload firmware 10/24/08
Self-diagnostic error ROM - replace controller board 10/24/08
Self-diagnostic error Optional RAM - clean memory dimm contacts and retry 10/24/08
Self-diagnostic error Optional RAM - replace memory dimm 10/24/08
Self-diagnostic error Optional RAM - replace controller board 10/24/08
Self-diagnostic error clock generator - replace controller board 10/24/08
Net I/F error - IP address setting incorrect 10/24/08
Net I/F error - replace controller board 10/24/08
Net I/F error - try SP5-801-011 NCS memory clear 10/24/08
IEEE 1394 Firewire error - try SP5-801-011 NCS clear 10/24/08
IEEE 1394 Firewire error - replace the controller board 10/24/08
Wireless LAN or Bluetooth error 1 - seeing wireless/bluetooth board but not the card, reinsert card 10/24/08

Wireless LAN or Bluetooth error 1 - seeing wireless/bluetooth board but not the card, replace card 10/24/08
Solution Text Updated
Wireless LAN or Bluetooth error 2 - seeing wireless/bluetooth board but not the card, reinsert card 10/24/08

Wireless LAN or Bluetooth error 2 - seeing wireless/bluetooth board but not the card, replace the card 10/24/08

Wireless LAN or Bluetooth error 3 - reseat wireless/bluetooth card 10/24/08


Wireless LAN or Bluetooth error 3 - replace wireless/bluetooth card 10/24/08
Wireless LAN or Bluetooth error 4 - replace wireless/bluetooth card 10/24/08
USB I/F error - check reseat USB connections 10/24/08
USB I/F error - replace controller board 10/24/08
HDD re-try failure - replace HDD 10/24/08
HDD re-try failure - try formatting with SP5-832 10/24/08
HDD re-try failure - check HDD connections 10/24/08
HDD re-try failure - replace controller board 10/24/08
HDD startup error - replace HDD 10/24/08
HDD startup error - check HDD connections 10/24/08
HDD data CRC error - replace HDD 10/24/08
HDD access error - replace HDD 10/24/08
HDD access error - replace controller board 10/24/08
SD card error 1 - insert SD card in slot and turn machine back on 10/24/08
SD card access error 3 - reinsert SD card 10/24/08
SD card access error 3 - SD card defective, replace card 10/24/08
SD card access error 3 - replace controller board 10/24/08
HDD mail TX data error - replace HDD 10/24/08
Delete all error, data are using DOS - turn MSW off/on and retry 10/24/08
Log data abnormal - replace HDD 10/24/08
Log data abnormal - replace NVRAM 10/24/08
File Format Converter - replace the MLB (file format converter) 10/24/08
Electrical Total Counter error - replace NVRAM 10/24/08
Electrical Total Counter error - wrong NVRAM installed 10/24/08
Mechanical Total Counter error - replace mechanical counter 10/24/08
Mechanical Total Counter error - check connections to counter 10/24/08
Printer error 1 - reload the firmware 10/24/08
Printer error 1 - check if all memory is installed and working 10/24/08
Software error 1 - reload software 10/24/08
Software error 2 - reload software 10/24/08
Solution Text Updated
Software error 4, cannot selection application - reload firmware 10/24/08
Software error 4, cannot selection application - RAM or DIMM needed for an application is missing 10/24/08

Software error 5, application cannot start - reload firmware 10/24/08


Software error 5, application cannot start - RAM or DIMM needed for an application is missing 10/24/08
F-gate error - reload firmware 10/24/08
F-gate error - replace BICU 10/24/08
Scanner setting error - reload firmware 10/24/08
Scanner setting error - replace IPU board 10/24/08
Printing setting error - reload firmware 10/24/08
Printing setting error - replace IPU board 10/24/08
Memory setting error - reload firmware 10/24/08
Memory setting error - replace IPU board 10/24/08
Print image data transfer error - replace controller board 10/24/08
Scanner image data TX error - replace BICU 10/24/08
Scanner image data TX error - replace controller board 10/24/08
Software write parameter error - reload firmware 10/24/08
Program download error - loss of power during download 10/24/08
Program download error - replace controller board 10/24/08
Inspect paper roll is it correct type? Black core center for Ricoh brand 10/24/08
Language incorrect in user tools - Set sp mode 12 to 1 and exit. 10/24/08
Net file error - Replace HDD 10/24/08
Finisher ejection jams - Update engine firmware to 1.04 or higher. 10/24/08
Punch holes skewed - Update engine firmware to 1.04 or higher. 10/24/08
PCL jobs stall device- Update printer firmware to 3.02 or higher. 10/24/08
The username/usercode used for a stored job not in job log - Update printer firmware to 3.02 or higher. 10/24/08

set sp 5959 to 8.5x14 for tray 4 10/24/08


Set IOB DIP SW 101 switch 1 to on. 10/24/08
Software error - when printing more then 16 pages - Update system firmware to V6.03 or higher 10/24/08
If image shifts using staple mode perform memory clear SP 5801. 10/27/08
Tray 2 lift error - Check lift motor connections 10/27/08
Tray 3 lift error - Check lift motor connections 10/27/08
Zero cross error - Inspect thermister harness for pinched wires 10/27/08
Printer SD card goes in slot C1 10/27/08
Solution Text Updated
Connect to IOB CN 220 for 20 pin Equitrac counter. 10/27/08
Refer to factsline pub bulletin - 52R for specifications 10/27/08
Refer to page 39 of Operators manual - For envelope orientation 10/27/08
Inspect toner bank for toner clogged at top 10/27/08
Guide plate motor error - Finisher main pcb CN 205 Pin 14 bent - also give SC 725 10/27/08
Web service stalls if device settings are changed by WIM or Op-panel as scan router accesses machine - 10/27/08
Update Net Doc Box firmware to 3.01 or higher.
Internal clock is lagging - Update system copy to 3.02 or later. 10/27/08
Cannot connect to network after using Log Tool - Update Network Support firmware to 5.57 or later. 10/27/08

Check Product support guide - for Maker 30 EDP code 10/27/08

main fuse in finisher blown - Replace finisher main pcb 10/27/08


Requires a java type F card. 10/27/08
Replace the VBCU Eprom part # 1407 6362. 10/27/08
Duplex Entrance sensor - Duplex Junction gate solenoid defective 10/27/08
Update System firmware to v 1.05 or higher 10/27/08
Unable to print color from RPCS driver--make sure using correct driver 10/27/08
Disabling Document Server: Set SP 5967 to 1 and refresh power. 10/27/08

Monitor error - Replace system SD Card if SC817 is a result of firmware loading issues 10/27/08
Jams when printing from bypass tray - Update Engine firmware to 1.03 or later. 10/27/08
Jamming while making booklets with no paper in horizontal paper path and the booklet does not output 10/27/08
on to the booklet tray in the BK 5000 - Update firmware 02.1715
Update System firmware to v6.02 or higher 10/27/08

Update Printer firmware to v. 5.22- Printing Excel files with PCL6 printer hangs 10/27/08
Finisher shift tray late - on SR790 stack feed out belt may be slipping, increase tension on idler 10/28/08
Replace FCU board 10/28/08
Replace HDD 10/28/08
Doc Server enable/disable - use SSP5-967 to turn on (0) or OFF (1), turn MSW off/on 10/28/08
Wireless card not connecting - Disable onboard NIC with SP5-985-1 set to a "0" 10/28/08
Self diagnostic error optional memory - Controller defective 10/28/08
Self diagnostic error optional memory - Optional memory defective 10/28/08
Self diagnostic error optional memory - Reseat standard memory on motherboard 10/28/08
Replace charge corona powerpack 10/28/08
Solution Text Updated
Self diagnostic error optional memory - Clear NVRAM SP5801 10/28/08
Finisher Shift tray 1 motor error - motor has locktite/glue in it from factory freezing motor, turn by hand 10/28/08
to break loose and it should work
SP modes in Japanese - set IOB dip sw 101 bits 6,7,8 to OFF, ON, OFF 10/28/08

Used toner bottle full error - Clean or replace toner full sensor 10/28/08
Suspend to RAM error - Suggest update sub cpu firmware to 1.07 10/28/08
Drum cleaning motor lock M - Check for bind in cleaning mechanisim 10/28/08
Suspend to RAM error - Energy Saver mode, network connection dropped - Requires NCS firmware 7.11 10/28/08
or later
Drum cleaning motor error K - Replace drum cleaning motor 10/28/08
Drum cleaning motor error K - Drum cleaning unit seized 10/28/08
Drum cleaning motor error K - loose connector on drum cleaning motor 10/28/08
Drum cleaning motor error M - Replace drum cleaning motor 10/28/08
Drum cleaning motor lock M - Connector loose on drum cleaning motor 10/28/08
Used toner bottle full error - Harness for used toner bottle sensor was pinched 10/28/08
Scan router lite is not supported 10/28/08
Dial tone detection - User parameter switch 22, bit 0 set as 0 10/28/08
External controller error 6 - Power issue at EFI controller 10/29/08
External controller error 6 - EFI controller rebooted 10/29/08
External controller error 6 - check harness and connections to EFI controller 10/29/08
Printer error 1 - Insufficient memory 10/29/08
Printer error 1 - Firmware defective, reload controller firmware 10/29/08
Printer error 2 - Application requires font missing from SD card 10/29/08
NetFile function error - HDD defective 10/29/08
NetFile function error - Power fluctuation to HDD 10/29/08
NetFile function error - Firmware error 10/29/08
NetFile function error - Refer to recovery procedures page 4-104 SM under SC 925 10/29/08
F-Gate signal error - BCU defective 10/29/08
F-Gate signal error - BCU firmware defective 10/29/08
Scanner image setting error - MCU defective 10/29/08
Scanner image setting error - BCU defective 10/29/08
Scanner image setting error - IPU defective 10/29/08
Scanner image setting error - BCU / MCU firmware defective 10/29/08
Scanner image setting error - Check harness and connections 10/29/08
Solution Text Updated
Printer image setting error - LDB defective 10/29/08
Printer image setting error - IPU defective 10/29/08
Printer image setting error - Polygon mirror motor/board defective 10/29/08
Printer image setting error - BCU firmware defective 10/29/08
Printer image setting error - check harness and connections 10/29/08
Memory setting error - Firmware bug, reload firmware and restart machine 10/29/08
Memory setting error - HDD defective 10/29/08
Memory setting error - Controller defective 10/29/08
Memory setting error - MCU defective 10/29/08
Memory setting error - IPU defective 10/29/08
Memory setting error - check harness and connections 10/29/08
Scanner start error - Firmware bug, reload firmware 10/29/08
Print start error - Firmware bug, reload firmware 10/29/08
Polygon mirror motor ready error - Polygon motor / board defective 10/29/08
Polygon mirror motor ready error - BCU defective 10/29/08
Polygon mirror motor ready error - check harness and connections 10/29/08
Scanner ready error - BCU defective 10/29/08
Scanner ready error - MCU defective 10/29/08
Scanner ready error - Firmware bug, reload firmware 10/29/08
Scanner ready error - check harness and connections 10/29/08
WIM password reset; Use Smart Organinzing Monitor> System Tab> Access Code Change 10/29/08
Data block format failure in ECM reception: Check for phone line noise or problems 10/29/08
Data block format failure in ECM reception: Replace FCU 10/29/08
The other terminal did not reply to NSS in AI short protocol mode: Replace FCU 10/29/08
The other terminal did not reply to NSS in AI short protocol mode: Check the phone line connection 10/29/08

The other terminal did not reply to NSS in AI short protocol mode: Check NCU to FCU connection 10/29/08
The other terminal did not reply to NSS in AI short protocol mode: Adjust TX level and/or cable 10/29/08
equalization
The other terminal did not reply to NSS in AI short protocol mode: The other terminal may not be 10/29/08
compatible
The other terminal sent a DCS which contained functions that the receiving machine cannot handle: 10/29/08
Incompatible machine
DCR timer runs out without receiving certain amount of data: Check the connections between the FCU 10/29/08
and NCU
Solution Text Updated
DCR timer runs out without receiving certain amount of data: Check the phone line for noise or other 10/29/08
problems
DCR timer runs out without receiving certain amount of data: The remote machine may be defective 10/29/08

DCR timer runs out without receiving certain amount of data: Replace FCU board 10/29/08
DCR timer runs out without receiving certain amount of data: Replace NCU board 10/29/08
Polarity chenged during communication: Check the phone line connection 10/29/08
The communication mode specified in CM.JM was not available: The other terminal did not have a 10/29/08
compatible communication mode
The calling terminal fell back to T.30 mode, because it could not detect ANSam after sending CI: Check for 10/29/08
noisy phone line
The calling terminal fell back to T.30 mode, because it could not detect ANSam after sending CI: ANSam 10/29/08
was too short to detect
The calling terminal fell back to T.30 mode, because it could not detect ANSam after sending CI: Disable 10/29/08
V.8 protocol
The calling terminal fell back to T.30 mode, because it could not detect a JM in response to a CM: Check 10/29/08
for noisy phone line
The calling terminal fell back to T.30 mode, because it could not detect a JM in response to a CM: Disable 10/29/08
V.8 protocol
The calling terminal fell back to T.30 mode, because it could not detect a CJ in response to a JM: Disable 10/29/08
V.8 protocol
The calling terminal fell back to T.30 mode, because it could not detect a CJ in response to a JM: Check for 10/29/08
noisy phone line
The calling terminal fell back to T.30 mode, because it could not detect a CM in respons to ANSam: Check 10/29/08
for noisy phone line
The calling terminal fell back to T.30 mode, because it could not detect a CM in respons to ANSam: 10/29/08
Disable V.8 protocol
Electronic counter error - Replace NVRAM-B098 9590. 10/30/08
Staple entrance jam - Clean or replace staple entrance sensor 10/30/08
ID sensor pattern <2.5 2x's - clean ID sensor and reinitialize 10/30/08

ID sensor pattern <2.5 2x's - check connections on IOB 10/30/08

ID sensor pattern <2.5 2x's - check ID sensor connections 10/30/08

ID sensor pattern <2.5 2x's - check drum ground 10/30/08

ID sensor pattern <2.5 2x's - poor drum condition or toner filming on drum 10/30/08
Solution Text Updated
How to enable multi-bin output tray - use SP6-901 10/30/08

Partial image any color - check shutter opening with SP2-914, should be at 38 10/30/08
Partial image any color - check the ITB roller condtion, position and contact for the effected color 10/30/08

Print/scan not seen after new NVRAM - use SP5-985 to turn NIC back on 10/30/08
Screen calibration fails - when calibrating screen touch the circle not corner of screen 10/30/08
Screen calibration fails to hold - try CRAM or replace Controller NVRAM #B2309590 10/30/08
LD current too high - LD unit defective, replace 10/30/08
LD current too high - BICU defective, replace 10/30/08
LD current too high - check LD unit for toner dusting, requiring full pwr 10/30/08
LD current too high - check for poor ID patch density, requiring full laser pwr 10/30/08
Platen glass scale off center- Reinstall scale 10/30/08
20 pin Key counter interface unit type A is EDP 413012 10/30/08
Stamp data download SP 5853. 10/30/08
User parameter switch 2 bit 4 set as 0 to enable mark 10/30/08
Application function selection error: Turn off SSDP in win as admin configuration ssdp inactive or telnet in 10/30/08
and set down
Software error - Reload firmware 10/30/08
Software error - Reload firmware 10/30/08
Op Panel mang. records exceeded - No action required, to many application screens open on op panel. 10/30/08

Application Selection error - RAM or DIMM option not installed 10/30/08


Application selection error - Application firmware defective 10/30/08
Application start error - RAM or DIMM option not installed 10/30/08
Application start error - Application firmware defective 10/30/08
Program download error - Card installed incorrectly or defective 10/30/08
Program download error - BCU defective 10/30/08
Program download error - Controller board defective 10/30/08
Program download error - Wrong type of card installed 10/30/08
Program download error - Download interrupted, power loss, card removed 10/30/08
Yellow charge bias error- Check PCU connections. 10/30/08
User Tools>Fax>Key Op Settings>Date/Time 10/31/08
Developer type 21 black edp 888164 10/31/08
Solution Text Updated
Expsoure lamp error - replace lamp 10/31/08

Exposure lamp error - replace lamp stabilizer board if no output voltage 10/31/08

Exposure lamp error - check scanner is stopping under white plate correctly 10/31/08

Exposure lamp error - replace SBU board 10/31/08

Scanner HPS does not turn ON - check/clean/replace sensor 10/31/08

Scanner HPS does not turn ON - replace SIB if scanner does not move 10/31/08

Scanner HPS does not turn ON - check for binds in scanner operation 10/31/08

Scanner HPS does not turn OFF - check/clean/replace sensor 10/31/08

Scanner HPS does not turn OFF - replace SIB if scanner does not move 10/31/08

Booklet finisher stack feed out mtr error - replace stack present sensor, # AW020166 10/31/08
CPU self diagnostic error - G3 option on fax had flat cable installed backwards. Reseat with short end 10/31/08
going to FCU.
CPU self diagnostic error - replace controller board 10/31/08

Used toner transport lock error - Check toner waste tubes for clogged toner 10/31/08
Used toner transport lock error - Clean or replace Waste toner lock sensor 10/31/08
Used toner transport lock error - Check & clean sensor # 39. 10/31/08
Merge Print scan option on to postscript 10/31/08
Used toner bottle set error - Replace user toner bottle set sensor 10/31/08
User toner bottle motor error - Replace used toner bottle motor 10/31/08
Used toner bottle set error - Insure bottle is set in machine 10/31/08
Music sensor error - Clean or replace music sensor 10/31/08
Music sensor error - Inspect music sensor harness for loose connection 10/31/08
ITB encoder sensor error - Replace ITB belt 10/31/08
ITB encoder sensor error - Clean or replace the ITB encoder sensor 10/31/08
ITB encoder sensor error - ITB drive is slipping - inspect belt and rollers 10/31/08
Temperature and humidity sensor error M PCU - Replace temperature and humidity sensor 10/31/08
Temperature and humidity sensor error Toner bottle - replace the Toner bottle Temperature and humidity 10/31/08
sensor
Solution Text Updated
ITB encoder sensor error - Replace ITB belt 10/31/08
ITB encoder sensor error - Replace ITB encoder sensor 10/31/08
ITB encoder sensor error - Reinstall ITB belt and assembly 10/31/08
Toner collection motor error - Replace tray 3 feed station. 11/03/08
Transfer Belt position error - replace Transfer Clutch 11/03/08

CPU error - replace Motherboard 11/03/08

Dead machine - isolate shorts by removing options 11/03/08

Transfer Belt position error - clean transfer belt clutch home position sensor 11/03/08

Transfer Belt position error - check for transfer belt housing damage or installation issues 11/03/08

CPU error - reseat fax MBU to FCU 11/03/08

CPU error - try w/o fax option, if OK replace FCU 11/03/08

Dead machine - isolate shorts by removing CN's from IOB 11/03/08

SMB - windows firewall - open ports 137-138-139 and 445 11/03/08


Mail address not registered - register mail address 11/03/08
Mail address not registered - register correct mail address 11/03/08
Mail address not registered - server off line 11/03/08
Mail address not registered - Turn off Reception Protocol in UT > File Transfer 11/03/08
3rd duct fan error - check/reset connection at IOB CN 268 11/03/08
Controller board mismatch - replace IO board 11/03/08
Controller board mismatch - Wrong controller installed 11/03/08
Controller mismatch error - NVRAM defective 11/03/08
Controller mismatch error - install correct controller board 11/03/08
Controller mismatch error - see TSB# 003 "Technical Tips" #4 Swapping PCB's between machines 11/03/08

Parts for output jogger PG 46 in sr 5000 11/03/08


Clear Memory using Fax SP 5-102 11/03/08
With stored print - Insure that HDD option is selected in driver - HDD option does show on config page 11/03/08

With stored print - Insure that the store print command in the driver is used 11/03/08
Solution Text Updated
Development Intake Fan Error - Fan harness disconnected or damaged 11/03/08
Development Intake Fan Error - Fan blocked by an obstruction 11/03/08
Development Intake Fan Error - Fan damaged 11/03/08
LCIT air assist front fan error - Inspect fan for loose connection 11/03/08
LCIT air assist front fan error - Replace LCIT air assist front fan motor 11/03/08
LCIT air assist rear fan error - inspect fan for loose connections 11/03/08
LCIT air assist rear fan error - Replace LCIT air assist rear fan motor 11/03/08
Heating thermister error - Replace heating roller thermister 11/03/08
Heating thermister error - repair poor conntion of heating roller thermister 11/03/08
Zero Cross Over Error - Inspect Thermiter wiring for pinched wire 11/03/08
BK5010 mounts up to SR841 11/03/08
Set sp 3904 to 1 warm up short mode 11/03/08
Relay sensor jam error - Slow feed from paper tray 11/03/08
Formatt IMH portion of HDD, 5-832-002 11/03/08
During copying - Reformat HHD 11/03/08
Self diagnostic error - Replace NVRAM. 11/03/08
Check adobe reader level and reinstall drivers (newest level having trouble with punch) 11/03/08
1st laser detect failure - check for 5vdc on CN403-3 on laser board (door sw circuit) 11/04/08

SBU defective - replace SBU/lens unit assy 11/04/08

SBU defective - replace BICU 11/04/08

F-gate error - DF scanning error, try rebooting machine 11/04/08

Charge roller leak - replace charge roller 11/04/08

Charge roller leak - replace HVPS 11/04/08

Charge roller leak - check connections between PCU and HVPS 11/04/08

Charge roller correction error - check ID sensor readings, correct as needed 11/04/08

Charge roller correction error - check drum ground 11/04/08

Charge roller correction error - check for overtoned condition 11/04/08


Solution Text Updated
Charge roller correction error - check for poor drum cleaning 11/04/08

F-gate error- no laser writing - replace BICU 11/04/08

1st laser detect failure - clean interior of laser unit of toner dust blocking sensor 11/04/08

1st laser detect failure - replace laser unit 11/04/08

1st laser detect failure - check laser power settings in SP2-103 11/04/08

1st laser detect failure - replace BICU 11/04/08

LD over current - clean interior of laser unit of toner dust 11/04/08

LD over current - check ID sensor readings, adjust/repair as needed 11/04/08

LD over current - replace laser unit 11/04/08

2nd laser detect failure - replace laser unit 11/04/08

2nd laser detect failure - clean inside of laser unit 11/04/08

2nd laser detect failure - do SP2-109, #8, #3 and #4 11/04/08

LD HPS does not turn ON - check/clean/replace sensor 11/04/08

LD HPS does not turn ON - LD unit not moving, check for blockage 11/04/08

LD HPS does not turn ON - LD positioning motor not working 11/04/08

LD HPS does not turn OFF - check/clean/replace sensor 11/04/08

LD HPS does not turn OFF - LD unit not moving correctly 11/04/08

LD HPS does not turn OFF - LD positioning motor not working 11/04/08

Polygon motor error - replace polygon mirror motor 11/04/08

Polygon motor error - check connections to mirror motor 11/04/08


Solution Text Updated
LCT communication error - Replace Fuse 303 on PSU 11/04/08
Back up address book sp 5846-051, to restore sp 5846-052 11/04/08
Controller startup error - Reseat DIMMS power back up 11/04/08
Check drum shaft ground screw - Align and tighten 11/04/08
Disable V.8 Protocol, Fax SP 1-105-004 Bit 2 to 0 11/04/08
Stack Feed out motor error - Stack Feed Out HP Sensor Defective 11/04/08
Stack Feed out motor error - replace stack feed out motor 11/04/08
Pressure plate error - Repair broken gear on pressure plate drive 11/04/08
For improved envelope feeding performance - Refer to RTB-016 and RTB-018 11/04/08
Jam at Power ON - check bridge unit cover sensor is staying actuated 11/04/08

HDD mail send error - SC 873 and please wait on display - Format HDD 11/04/08
Application function selection error - Turn off SSDP in wim as admin configuration ssdp inactive or telnet 11/04/08
in and set down
Software error - E7100 while printing only sc code 991 - Suggest to load patch XT6UU.PS and reboot fiery 11/04/08

FTP fails at power on - Must have network support firmware Version 7.05 or later. 11/04/08
When Web Image Monitor is accessed machine stays in energy saver mode. Install Version 1.04 firmware 11/04/08
or later.
Can not reboot via web image monitor - Install network support firmware 7.08 or later. 11/04/08
Memory is always transfered in PDF even if TIFF is selected - Update FCU firmware 02.00.00 or later. 11/04/08

Scanning to e-mail will sometimes fail - Install FCU firmware V 03.00.00 or later. 11/04/08
Address book can not be saved from LDAP Sever to MFP - Update System/Copy firmware to 1.05 or later. 11/04/08

WIM displays this device is in use by other functions - Install Web Support firmware1.06 or later. 11/04/08

Web Smart Device Monitor Shows the IP addresses of Twain clients in reverse - Update Network Support 11/04/08
Firmware to 7.08 or later.
When MFP is updating address book via ScanRouter Please wait is displayed - Update scanner firmware 11/04/08
to version 1.06 or later.
Tray 2 feed error - Check tray pick up roller solenoid for binding or loosness 11/04/08
Pressure roller lift error 1 - Replace pressure roller lift sensor 11/04/08
Pressure roller lift error 1 - Replace pressure roller lift motor 11/04/08
Hot roller thermister error - Replace hot roller thermister 11/04/08
Hot roller thermister error - Repair hot roller thermister wire harness 11/04/08
Ozone exhaust fan (FC) error - Inspect Fan M70 / Component layout 150 / C6 - 3/4 11/04/08
Solution Text Updated
Ozone exhaust fan (K) error - Replace ozone fan motor 11/04/08
Ozone exhaust fan (K) error - Inspect fan motor - M12/ Ozone fan - Component layout 151 / C6 - 3/4 11/04/08

Ozone intake fan error - Replace ozone intake motor 11/04/08


Ozone intake fan error - Inspect ozone intake fan / M68 / Component layout 149 / D7 2/4 11/04/08
Y PCU thermister error - Replace Thermister in the Y PCU 11/04/08
Electrical total counter error - Replace NVram 11/04/08
Printer font error - Replace Printer/ Scanner SD card - Font not found 11/04/08
Software error - Reload firmware 11/04/08
Application function selection error - Inspect and reseat Memory DIMMs - 11/04/08
Software error - Reload system software 11/04/08
Software application start up error - A RAM or DIMM option necessary for an application isnt seated 11/04/08
correctly
IEEE 1394 error - Replace NIB 11/04/08
IEEE 1394 error - Replace controller pcb 11/04/08
Wireless LAN error - Wireless LAN card missing or defective 11/04/08
Wireless LAN error - Replace controller PCB 11/04/08
Wireless LAN error - Wireless LAN card missing or defective 11/04/08
Wireless LAN error - Replace controller PCB 11/04/08
Wireless LAN error - Wireless LAN card missing or defective 11/04/08
Wireless LAN error - Replace Motherboard pcb - loose PCI connector 11/04/08
Wireless LAN error - Replace Motherboard pcb - loose PCI connector 11/04/08
Wireless LAN error - Replace wireless LAN card 11/04/08
USB interface error - Replace USB card 11/04/08
HDD startup error - Replace HDD 11/04/08
HDD mail receive error - Perform SP 5832-7 to reinitialize Mail RX data 11/04/08
HDD mail send error - Reformat HDD with SP 5832- 008 (Mail TX Data) 11/04/08
Log data error - Reformat HDD with SP 5832-004 11/04/08
HDD Data Overwrite Security error - Replace DOS SD card 11/04/08
TPM system authentication error - Replace controller pcb 11/04/08
File format converter error - MLB - Replace the Media Link PCB 11/04/08
Line current is cut: Check phone line connection 11/04/08
Line current is cut: Check connection between FCU and NCU 11/04/08
Line current is cut: Possible noisy or proble with phone line 11/04/08
Line current is cut: Replace NCU board 11/04/08
Solution Text Updated
Line current is cut: Replace FCU board 11/04/08
TD/PCU initialization: Set gear with actuator on PCU to 7 O'clock postion. 11/05/08
Charge corona error - Replace Drum unit 11/05/08
Polygon motor error - check motor harness and connections 11/05/08

Polygon motor error - replace polygon mirror motor 11/05/08

Polygon motor error - chech motor harness and connections 11/05/08

Polygon motor error - replace polygon mirror motor 11/05/08

Polygon motor error - check motor harness and connections 11/05/08

Polygon motor error - replace polygon mirror motor 11/05/08

ID VSG error >5v - check clean and reinitialize ID sensor with SP3-001-2 11/05/08

ID VSG error >5v - replace ID sensor 11/05/08

ID VSG error >5v - replace IOB 11/05/08

ID VSG error >5v - drum damaged in ID sensor pattern area 11/05/08

ID sensor current error - clean and reinitialize ID sensor with SP3-001-2 11/05/08

ID sensor current error - replace ID sensor 11/05/08

ID sensor current error - replace IOB 11/05/08

ID sensor current error - poor or no drum ground 11/05/08

ID sensor out of VSG target range - clean and reinitialize ID sensor with SP3-001-2 11/05/08

ID sensor out of VSG target range - replace ID sensor 11/05/08

ID sensor out of VSG target range - poor or no drum ground 11/05/08

ID sensor out of VSG target range - drum surface damaged or coated with toner dust 11/05/08
Solution Text Updated
TD sensor over/under normal error - replace TD sensor 11/05/08

TD sensor over/under normal error - check connections between TD sensor and IOB 11/05/08

TD sensor over/under normal error - check and adjust for over or undertoned condition 11/05/08

Printer error: Defective printer application program. 11/05/08


Printer error: Incorrect hardware configuration (including memory shortage). 11/05/08
Set using User Parameter Switch 2 bit 4 11/05/08
Duplex option installed but not displayed: Check or reseat interchange unit conntector. 11/05/08

Disable V.8 Protocol, Fax SP1-105-004, Bit 2 to 0 11/06/08


Skew sensor does not turn ON - check/clean/replace sensor 11/06/08
Registration sensor does not turn ON - check/clean/replace sensor 11/06/08
Paper exit sensor does not turn ON - check/clean/replace sensor 11/06/08
Jam at Power ON - last jam not cleared from feeder when power was reapplied 11/06/08
Jam at Power ON - power interruption in feeder, cover opened, connection broken to copier 11/06/08
Skew sensor does not turn OFF - check/clean/replace sensor 11/06/08
Skew sensor does not turn OFF - check paper movement thru feeder, causing paper to delay or get stuck 11/06/08
over sensor
Registration sensor does not turn OFF - check/clean/replace sensor 11/06/08
Registration sensor does not turn OFF - check for paper movement stalling over sensor 11/06/08
Paper exit sensor does not turn OFF - check/clean/replace sensor 11/06/08
Paper exit sensor does not turn OFF - check for paper stalling over sensor 11/06/08
Displays remove paper from finisher shift tray - Performed eeprom reset. 11/07/08
SBU communication error,, insufficient power supply for SBU 11/07/08
SBU communication error,, defective SBU 11/07/08
SBU communication error,, defective harness 11/07/08
SBU communication error,, defective detection port on the BICU 11/07/08
SBU serial communication error,, defective SIO 11/07/08
SBU serial communication error,, defective harness 11/07/08
SBU serial communication error,, defective detection port on the BICU 11/07/08
GASBU reset error.. defective SBU 11/07/08
GASBU reset error.. defective harness 11/07/08
GASBU reset error.. defective detection circuit on the BICU 11/07/08
Solution Text Updated
1st vertical transport sensor (late) - Rebuild Tray 1 feed unit 11/07/08
2nd vertical transport sensor ( late) - Rebuild Tray 2 paper feed unit 11/07/08
3rd vertical transport sensor (late)- Rebuild Tray 3 paper feed unit 11/07/08
4th vertical transport sensor (late) - Not Used 11/07/08
Relay sensor (late) - Replace relay sensor 11/07/08
Registration sensor (late) - Replace registration sensor 11/07/08
Fusing exit sensor (late) - Replace fusing exit sensor 11/07/08
Duplex entrance sensor (late) - Replace duplex entrance sensor 11/07/08
Duplex transport sensor 1 (late) - Replace Duplex transport sensor 1 11/07/08
Duplex transport sensor 2 (late) - Replace Duplex transport sensor 11/07/08
ITB cleaning error - Replace the ITB cleaning unit with modified part number D014-9901. 11/07/08
Controller startup error - Install System/Copy firmware version 1.04 or later. 11/07/08
Check / replace mylar on entrance to punch unit 11/10/08
BM 153 Interlock fail - Replace interlock PCB 11/10/08
Polygon motor error - replace BCU 11/10/08
Polygon motor error - check harness connection to BCU 11/10/08
Black level detection error - SBU Defective 11/10/08
White level detection error - Glass, Mirrors or White Plate dirty or out of position 11/10/08
(001) SBU connection error - SBU Defective 11/10/08
(001) SBU connection error - Check harness and connections 11/10/08
(002) SBU serial comm error - SIO Defective 11/10/08
(002) SBU serial comm error - BICU Defective 11/10/08
(003) GASBU reset error - SBU Defective 11/10/08
(003) GASBU reset error - BICU Defective 11/10/08
Exposure lamp error - check and clean the scanner mirrors and lens 11/10/08
Exposure lamp error - check and clean the shading plate 11/10/08
Exposure lamp error - replace the exposure lamp 11/10/08
Exposure lamp error - replace the lamp stabilizer if input voltage is OK with no output 11/10/08
Exposure lamp error - check harness to exposure lamp 11/10/08
Exposure lamp error - replace the SBU 11/10/08
Scanner HPS does not turn OFF - scanner motor driver defective 11/10/08
Scanner HPS does not turn OFF - scanner motor defective 11/10/08
Scanner HPS does not turn OFF - harness between SIO board and scanner motor disconnected 11/10/08
Scanner HPS does not turn OFF - check/clean/replace scanner HP sensor 11/10/08
Solution Text Updated
Scanner HPS does not turn OFF - harness between SBU and HPSens disconnected 11/10/08
Scanner HPS does not turn ON - scanner motor driver defective 11/10/08
Scanner HPS does not turn ON - scanner motor defective 11/10/08
Scanner HPS does not turn ON - harness between SIO board scanner motor disconnected 11/10/08
Scanner HPS does not turn ON - check/clean/replace scanner HP sensor 11/10/08
Scanner HPS does not turn ON - harness between SBU and HP sensor disconnected 11/10/08
Black level detection error - clean optics 11/10/08
White level detection error - dirty exposure glass or optics section 11/10/08
White level detection error - SBU board defective 11/10/08
White level detection error - exposure lamp defective 11/10/08
White level detection error - lamp stabilizer defective 11/10/08
IPU error - defective BICU 11/10/08
IPU error - check connection between BICU and SBU 11/10/08
Duplex entrance sensor (stays on) - See TSB-023, Update #2 11/10/08
Scanner auto reset timer - Suggest scanner sp 1006 and select 10 to 99 seconds 11/10/08
Inspect right side tandem tray side guides 11/10/08
Defective Pressure separation motor - Replace Pressure separation motor - Sensor or Pressure separation 11/10/08
detection pcb
Insure machine is level 11/10/08
Add toner will not clear - Toner hopper shutter release not actuating against 'ramp' on PCU when toner 11/10/08
hopper inserted.
Add toner will not clear - Check for clogged slot in mylar at toner hopper outlet. Some have widened slot 11/10/08
in mylar to allow more toner to pass--unconfirmed repair.
-02 3rd tray end fence error - end fence not going home, replace cracked gear on table transport 11/10/08
#AB030787
Halftone banding - Refer to TSB 26 11/10/08
To upgrade firmware with a VM card installed - Uninstall VM card the Upgrade firmware with SD card in 11/10/08
service slot
Scanner auto reset timer - Suggest scanner sp 1006 and select 10 to 99 seconds 11/10/08
Watchdog error - Install System/Copy Firmware version 1.04 or later. 11/10/08
System software error - After jam recovery - Install System/Copy firmware version 1.05 or later. 11/10/08
Software error - Interrupts printing with FTP. Install Network Support firmware 7.05.1 or later. 11/10/08
Software error - On EFI controller based machines if IPv6 network settings are changed. Install Network 11/10/08
Support firmware version 7.10.1 or later.
Software error - On EFI controller based machines IPv6 network settings are changed. Install Network 11/10/08
Support firmware version 7.10.1 or later.
Solution Text Updated
Software error - Install System/Copy firmware version 1.04 or later. 11/10/08
Senders information not set - Install fax firmware version 02.00.01 or later. 11/10/08
Punch skew or jam on on MP8000 - Update engine firmware to 1.034 11/10/08
Scanner auto reset timer - Suggest scanner sp 1006 and select 10 to 99 seconds 11/10/08
Chad build up - Replace GBC die drive clutch 11/10/08

Scanner auto reset timer. Suggest scanner sp 1006 and select 10 to 99 seconds 11/10/08
New fuser will not perform registration - replace consumables, toner, dev, pcu 11/10/08
Software or Application error - Replace system card in slot one 11/10/08
Scanner HP error - replace Fuse 107 in DC PSU 11/11/08
ID sensor pattern <2.5 2x's - if drum is not turning, replace drum drive gear - AB 03 05 74 11/11/08

Check drum and developer drive for binding 11/11/08


Heating roller thermister error - Refer to TSB-B132/B200 082 Harness Replacement. 11/11/08
Lost SR5000 Punch - Set SP6980-001 to enabled and optimum for thick paper in user tools. 11/11/08
Heat pipe sensor - Refer to TSB 029 11/11/08
Follow B070 TSB# 033 to reset e32, e44 after removing SD card. 11/11/08
For 2 / 3 hole punch set dip sw to 1 and 3 = ON - 2 and 4 = OFF 11/11/08
Dead machine - Replace PSUe A 11/11/08
Takes USB Host Interface Unit Type A, EDP412867 11/11/08
ADF registration sensor jam - Clean or replace registration sensor 11/11/08
Execute SP 5-801-009 and -011 11/11/08
Dev Bias leak - replace IOB 11/11/08
Dev Bias leak - check Bout from HVPS with SP5-804-67, should be -560vdc 11/11/08
Dev Bias leak - check connections between dev unit and machine 11/11/08
Dev Bias leak - replace HVPS 11/11/08
Dev Bias leak - check for scratched or pitted drum allowing bias arc 11/11/08
Master creasing/jamming - Replace the platen roller 11/11/08
Finisher Tray lift motor error - check tray for binds. (code not in FSM) 11/11/08

-01 3rd tray lift (or LCT) error - LCT table not even, one side jumped gear 11/11/08

Uses Lanfax Driver M10 11/11/08


Check driver and application for double collate turned on 11/11/08
19 Hole pre punched paper is a not recommended throughput 11/11/08
Solution Text Updated
Remote desktop - E7100 does not support 11/11/08
Tighten punch chad transport drive belt 11/11/08
Will not collate - When printing from 3rd tray only Inspect Tray special settings 11/11/08
To use the auto reset timer instead of automatically switching back to default set Scan SP mode 1012 to 0 11/11/08

Second Vertical transport sensor - Reseat or replace paper feed control PCB 11/11/08
VM card gets installed in open slot - and kept in that slot - No Merging 11/11/08
Controller startup error - Replace BCU board 11/11/08
1st paper tray late error - Replace torque limiter in tray 1 11/11/08
How do I turn off Duplex? - Duplex/combine/series key, cancel key, program button, program as defaults 11/11/08
key, program key, yes key.
GBC jam error - Clean entrance sensors in GBC 11/11/08
Check development/toner supply motor drive - Cut tie wraps to development/toner supply motor 11/11/08
harness and reinstall tie wraps
1st paper tray late error - Feed, sep and pickup rollers defective 11/11/08
1st paper tray late error - Pickup solenoid bound or defective 11/11/08
2nd paper tray late error - Torque limiter defective 11/11/08
2nd paper tray late error - Pickup, feed and sep rollers defective 11/11/08
2nd paper tray late error - Pickup solenoid defective 11/11/08
2nd paper tray late error - Tray two feed sensor defective 11/11/08
1st paper tray late error - Tray one feed sensor defective 11/11/08
3rd paper tray late error - Tray three feed sensor defective 11/11/08
3rd paper tray late error - Pick up solenoid defective 11/11/08
3rd paper tray late error - Pick up, feed and sep rollers defective 11/11/08
3rd paper tray late error - torque limiter defective 11/11/08
4th paper tray late error - Tray 4 feed sensor defective 11/11/08
4th paper tray late error - Pick up, feed and sep rollers defective 11/11/08
4th paper tray late error - Pick up solenoid defective 11/11/08
4th paper tray late error - torque limiter defective 11/11/08
5th paper tray late error - Pick up, feed and sep rollers defective 11/11/08
5th paper tray late error - Pick up solenoid defective 11/11/08
5th paper tray late error - torque limiter defective 11/11/08
5th paper tray late error - Tray five feed sensor defective 11/11/08
6th paper tray late error - Pickup, feed and sep rollers defective 11/11/08
6th paper tray late error - Pickup solenoid defective 11/11/08
Solution Text Updated
6th paper tray late error - torque limiter defective 11/11/08
6th paper tray late error - tray 6 feed sensor defective 11/11/08
7th paper tray late error - Pickup solenoid defective 11/11/08
7th paper tray late error - Pickup, feed and sep rollers defective 11/11/08
7th paper tray late error - torque limiter defective 11/11/08
7th paper tray late error - Tray 7 feed sensor defective 11/11/08
Disable V.8 protocol, Fax SP 1-105-04 Bit 2 to 0 11/12/08
Duplex transport sensor 3 (late) - Possible Duplex transport sensor 3 defective. 11/12/08
Duplex entrance sensor (late) - Possible Duplex entrance sensor defective. 11/12/08
LCT relay sensor (late) - Possible lct relay sensor defective. 11/12/08
LCT Exit Sensor - Possible LCT Exit sensor defective. 11/12/08
Too view test patterns in color you must select the pattern in SP modes - Then send print job from PC 11/13/08

HDD access error - Formatt HDD 11/13/08


HDD access error - replace Hard drive 11/13/08
HDD access error - check harness connection to hard drive. 11/13/08
Unable to print from Mac - Check PS option is installed in the copier 11/13/08
TR 201 - Infeed sensor timeout error - Refer to pg 10 TR90 sm 11/13/08
Tray 4 paper feed sensor error - Replace Tray 4 paper feed clutch 11/13/08
Replace operation panel harness 11/13/08

Unable to print from Mac - Check PS option is installed in the copier 11/13/08
Transfer roller open error - replace transfer clutch assembly #AX210093 11/13/08

Transfer roller open error - clean or replace transfer clutch home position sensor, #AW020159 11/13/08

Transfer roller open error - replace HVPS 11/13/08

Transfer belt position error - Replace transfer contact clutch 11/13/08

TD auto adjust error - replace TD sensor 11/13/08

TD auto adjust error - check connections from TD sensor to IOB CN 222, pins 9 thru 12 11/13/08

TD auto adjust error - check toner density, either over or undertoned 11/13/08
Solution Text Updated
Developer bias leak detected - replace HVPS if no output voltage 11/13/08

Developer bias leak detected - output voltae too high, check with meter for -560vdc on Bout connector 11/13/08

Developer bias leak detected - scratch or nick in drum surface 11/13/08

Developer bias leak detected - check connection between dev unit and machine frame 11/13/08

Transfer rolller leak - replace HVPS 11/13/08

Transfer rolller leak - check connection between transfer belt and machine frame 11/13/08

Transfer rolller leak - check transfer belt for rips, tears, pin holes 11/13/08

Transfer rolller leak - check transfer belt roller connection and condition 11/13/08

Transfer belt position error - clean or replace transfer clutch postion sensor 11/13/08

Transfer belt position error - main motor loaded down and turning clutch too slow 11/13/08

Main motor lock - replace main motor 11/13/08

Main motor lock - cleaning blade flipped stalling motor 11/13/08

Main motor lock - check main motor input voltage is present 11/13/08

Feed Development motor error - replace motor 11/13/08

Feed Development motor error - excess load on motor 11/13/08

Exhaust fan lock - replace fan motor 11/13/08

1st tray lift malfunction - check/clean/replace height sensor 11/13/08

1st tray lift malfunction - check tray for binds 11/13/08

1st tray lift malfunction - incorrectly loaded paper 11/13/08

1st tray lift malfunction - replace lift motor 11/13/08


Solution Text Updated
2nd tray lift malfunction - incorrectly loaded paper 11/13/08

2nd tray lift malfunction - replace lift motor 11/13/08

2nd tray lift malfunction - check/clean/replace height sensor 11/13/08

Unable to print from Mac - Check PS option is installed in the copier 11/13/08
Unable to print from Mac - Check PS option is installed in the copier 11/13/08
Set Sp-mode 5959 as correct size. 11/13/08
Barcode like print on images - Replace ROM on Controller 11/13/08
Tank Full Lever sensor: Dirty/Defective main scan encoder sensor 11/13/08
Tank Full Lever sensor: Defective Tank full sensor sensor/harness 11/13/08
Tank Full Lever sensor: Incorrect position of print head carriage slider- see TSB#13 11/13/08
Tank Full Lever sensor: Replace engine 11/13/08
Tank Full Lever sensor: Check SP 7215- if highest value 10x the lowest value replace engine 11/13/08
Unable to print from Mac - Check PS option is installed in the copier 11/13/08
Set SP modes 5-401-006, 016, 026, 036, 046. as 1 for functions you do not want protected with 11/13/08
authentication
Unable to print from Mac - Check PS option is installed in the copier 11/13/08
C233 NVRAM part Number is 1407 4696. 11/13/08
Drum shaft motor lock error - Install new parts as per TSB-024 11/13/08
Ink pump motor lock - Install new parts as per TSB-024 11/13/08
Ink pump motor lock - Defective ink pump motor sensor 11/13/08
Ink pump motor lock - Defective ink pump motor 11/13/08
Ink pump motor lock - Defective ink pump 11/13/08
Set User Parameter Switch 22 Bit 0 to 0 11/13/08
Perform TSB D014/D015 - 027 11/13/08
Dongle for E7100 - Each dongle must be installed on work station 11/13/08
Dongle for E7100 for impose function - Each dongle must be installed on work station 11/13/08
Controller start up error - Suggest to replace HDD 11/13/08
Controller start up error - Check for pinched harness on duplex/fuser exhaust fans 11/13/08
Address book error - Check print scan sd card and fiery E7100 installed to gether 11/13/08
Dropping out of network - Suggest to update with latest NCS firmware 11/13/08
Not picking up IP address from DHCP server - Suggest to update with latest NCS firmware 11/13/08
Garbled printing - Update printer and NCS firmware 11/13/08
Solution Text Updated
Not stapling from RPCS driver - Check paper sizes are program in the driver. 11/13/08
Unable to print from Mac - Check PS option is installed in the copier 11/13/08
Fatal Kernal Error - Reseat memory dimms and connectors on controller 11/13/08
Printer Error Fuser Temp message: Refer to RGK95212 to reset error 11/13/08
Enable Sp-mode 5985 - 1 / 2 11/14/08
Vista scan to email error - put a password in for admin account 11/14/08
Uneven image side to side - Install engine firmware V1.11:01 or higher to correct laser shutter opening. 11/14/08

Uneven image side to side - check laser shutter mechanical operation 11/14/08
Uneven image side to side - check SP2 914 shutter setting has stayed at either 38 or 42 11/14/08
Uneven image side to side - check image on drum, if OK troubleshoot transfer belt 11/14/08
Uneven image side to side - check charge roller condition 11/14/08
Cover interposer option doesnt show up in postscript driver - Not supported - As of 11/12/2008(TM) 11/14/08

Quick dial table not functioning with DOS - Reset SP 5846-50 11/14/08
Address book error - Reseat HDD power cables 11/14/08
Refer to TSSC website for parts inquiry 11/14/08
Refer to TSC site/Printing Solutions/Smart accounting/drivers for pop-up drivers. 11/14/08
SD card program merge - Use sp 5873 1 to merge programs 11/14/08
Displays wrong paper size can not adjust with user tools - Select paper size in Sp-mode 5959 11/14/08
Optional Memory Dimm error - Reseat or Replace Memory DIMMs in Motherboard. 11/14/08
EB135 does not support Ringbinder or Perfectbinder. 11/14/08
Cover interposer option doesnt show up in postscript driver - Not supported - As of 11/12/2008(TM) 11/14/08

VSG adj error - use SP3-107 (frt 1, center 3, rear 5) should be 4.0v +/- .5v 11/17/08
PR lamp full power - Check HR thermistors in SP1-106, replace as needed 11/17/08
Wrong memory error - correct 512mb memory # G1085020 11/17/08
D101 firmware to activate 3 hole punch - Turn on SP6-980-001 and set optimum for thick paper in user 11/17/08
tools.
loose wire at CN 111 pin 7 MPU 11/17/08
Postscript driver doesnt show cover interposer option - Doesnt support as per tech mail RC080687 11/17/08

HDD access error - Reformatted HDD's 11/17/08


Incompatible Controller: Install correct controller for model 11/17/08

Enable USB/SD Card Option: Set SCANNER SP 1013 to a value of 1 11/17/08


Solution Text Updated
Exposure Lamp Error: Check and clean the scanner mirrors and lens 11/17/08
Exposure Lamp Error: Check & clean shading plate 11/17/08
Exposure Lamp Error: Replace exposure lamp 11/17/08
Exposure Lamp Error: Replace lamp stabilizer 11/17/08
Exposure Lamp Error: Replace the scanner mirror or lens 11/17/08
Scanner home position error 1: Check cable connection between BCU and scanner motor 11/17/08
Scanner home position error 1: Replace scanner motor 11/17/08
Scanner home position error 1: Replace scanner HP sensor 11/17/08
Scanner home position error 2: Replace scanner HP sensor 11/17/08
Scanner home position error 2: Replace scanner motor 11/17/08
Scanner home position error 2: Check cable connection between BCU and HP sensor 11/17/08
Scanner home position error 2: Check cable connection between BCU and scanner motor 11/17/08
Black level detection error: Check the cable connection 11/17/08
Black level detection error: Replace the SBU 11/17/08
White level detection error: Replace the SBU 11/17/08
White level detection error: Replace scanner motor 11/17/08
White level detection error: Replace exposure lamp 11/17/08
White level detection error: Check harness connection between SBU and BCU 11/17/08
White level detection error: Check if exposure lamp is lit during initialization 11/17/08
White level detection error: Clean exposure glass, white plate, mirros & lens 11/17/08
SBU communication error: Replace SBU to BCU harness 11/17/08
SBU communication error: Replace SBU 11/17/08
SBU communication error: Replace BCU 11/17/08
IPU error: Check connection between controller and SBU 11/17/08
IPU error: Replace Controller 11/17/08
Copy Data Security error: Incorrect installation of copy data security board 11/17/08
Copy Data Security error: Replace copy data security board 11/17/08
Serial Number Mismatch: Check serial number with SP5-811-002 11/17/08
Serial Number Mismatch: NVRAM defective 11/17/08
Serial Number Mismatch: BCU replaced without original NVRAM 11/17/08
Electric counter error: Check connection between NVRAM and controller 11/17/08
Electric counter error: Replace NVRAM 11/17/08
Electric counter error: Replace controller 11/17/08
Printer application error: Insufficient or defective memory 11/17/08
Solution Text Updated
Printer application error: Reload controller firmware 11/17/08
Printer application error: Replace controller 11/17/08
Printer font error: Defective SD card 11/17/08
Software performance error: Reload controller firmware 11/17/08
Software performance error: Replace controller 11/17/08
Software continuity error: Replace controller 11/17/08
Software continuity error: Reload controller firmware 11/17/08
Undefined error: Reload controller firmware 11/17/08
Undefined error: Replace controller 11/17/08
CPM setting error -001: Defective BCU 11/17/08
CPM setting error -001: Install previous NVRAM on BCU 11/17/08
CPM setting error -001: Input serial number with SP5811-004 switch power off/on 11/17/08
CPM setting error -002: Reload controller firmware 11/17/08
CPM setting error -002: Replace controller NVRAM 11/17/08
CPM setting error -002: Replace controller 11/17/08
CPM setting error -003: Replace controller with correct type 11/17/08
CPM setting error -004: Replace controller with correct type 11/17/08
Application function selection error: Reload controller firmware 11/17/08
Application function selection error: Missing RAM, DIMM etc. for function 11/17/08
Application start error: Replace controller 11/17/08
Application start error: Reload controller firmware 11/17/08
Application start error: Check if the RAM-DIMM and ROM-DIMM are correctly installed 11/17/08
Application start error: Check the setting of SP5875-001, set to 0-OFF 11/17/08
Polygon motor error 1 - ON timeout: Replace polygon motor 11/17/08
Polygon motor error 1 - ON timeout: Replace laser unit 11/17/08
Polygon motor error 1 - ON timeout: Replace laser unit harness 11/17/08
Polygon motor error 1 - ON timeout: Replace BCU board 11/17/08
Polygon motor error 2 - OFF timeout: Replace BCU board 11/17/08
Polygon motor error 2 - OFF timeout: Replace polygon motor 11/17/08
Polygon motor error 2 - OFF timeout: Check/replace polygon motor harness 11/17/08
Polygon motor error 3 - XSRDY signal error: Check/replace polygon motor harness 11/17/08
Polygon motor error 3 - XSRDY signal error: Replace polygon motor harness 11/17/08
Laser sync detection error (K): Check laser unit connection 11/17/08
Laser sync detection error (K): Replace laser unit 11/17/08
Solution Text Updated
Laser sync detection error (K): Replace BCU board 11/17/08
Laser sync detection error (Y): Replace BCU board 11/17/08
Laser sync detection error (Y): Replace laser unit 11/17/08
Laser sync detection error (Y): Check laser unit connections 11/17/08
FGATE ON error (K): Check controller to BCU connection 11/17/08
FGATE ON error (K): Replace BCU 11/17/08
FGATE ON error (K): Replace controller 11/17/08
FGATE OFF error (K): Replace controller 11/17/08
FGATE OFF error (K): Replace BCU 11/17/08
FGATE OFF error (K): Check controller to BCU connection 11/17/08
FGATE ON error (Y): Check controller to BCU connection 11/17/08
FGATE ON error (Y): Replace controller 11/17/08
FGATE ON error (Y): Replace BCU 11/17/08
FGATE OFF error (Y): Replace BCU 11/17/08
FGATE OFF error (Y): Replace controller 11/17/08
FGATE OFF error (Y): Check controller to BCU connection 11/17/08
FGATE ON error (M): Check controller to BCU connection 11/17/08
FGATE ON error (M): Replace controller 11/17/08
FGATE ON error (M): Replace BCU board 11/17/08
FGATE OFF error (M): Replace BCU board 11/17/08
FGATE OFF error (M): Replace controller 11/17/08
FGATE OFF error (M): Check controller to BCU connection 11/17/08
FGATE ON error (Y): Check controller to BCU connection 11/17/08
FGATE ON error (Y): Replace controller 11/17/08
FGATE ON error (Y): Replace BCU board 11/17/08
FGATE OFF error (C): Replace BCU board 11/17/08
FGATE OFF error (C): Replace controller 11/17/08
FGATE OFF error (C): Check controller to BCU connection 11/17/08
LD error (K): Check/replace laser unit harness 11/17/08
LD error (K): Replace laser unit 11/17/08
LD error (K): Replace BCU board 11/17/08
LD error (Y): Replace BCU board 11/17/08
LD error (Y): Replace laser unit 11/17/08
LD error (Y): Replace laser unit harness 11/17/08
Solution Text Updated
Line positioning adjustment (MUSIC) error: Check and reinstall the image transfer belt unit and PCDU 11/17/08

Line positioning adjustment (MUSIC) error: Check if each toner bottle has enough toner 11/17/08
Line positioning adjustment (MUSIC) error: Replace ID sensor 11/17/08
Line positioning adjustment (MUSIC) error: Replace image transfer belt unit 11/17/08
Line positioning adjustment (MUSIC) error: Replace the PCDU(s) 11/17/08
Line positioning adjustment (MUSIC) error: Replace the laser unit 11/17/08
Postscript driver doesnt show cover interposer option - Doesnt support as per tech mail RC080688 11/17/08

1st Transport sensor late error - 1st Transport sensor defective 11/17/08
How to change model/make name - use Plug & Play Maker/Model SP5-907 11/17/08
PCU connections loose - Reinstall PCU 11/18/08

Paper size not recognized - Check and/or replace paper height sensors 11/18/08
ECM on/off - Set communication switch 01 bit 0 (fax sp 1104) 11/18/08
To enable punching and Z folding together - Set sp 6904 change to 1 and reboot. 11/18/08
Reflex, BK-Q4 Sensor, VRC17017 11/18/08
Paper trays were never empty - All paper end sensor were out of place - Inspect paper end sensors 11/18/08

To enable punching and Z folding together. Suggest sp 6904 change to 1 and reboot. 11/18/08
Replace Bypass drive motor 11/18/08
Paper size not recognized - Check and/or replace paper height sensors 11/18/08
JP 50 L drum for 11x17 paper JP 40 S for A4 paper. 11/18/08
Fossi Kits -- Not supported on this model - (not a server based Fiery) 11/18/08
EFI Fiery cannot select more than one recipient from address book 11/18/08
To enable punching and Z folding to gether. Suggest sp 6904 change to 1 and reboot. 11/18/08
Inspect upper exit guide - Not releasing pressure from lead edge of paper 11/18/08
NEMA 6-20 120V 20A outlet required. 11/18/08
NEMA 6-20 120V 20A outlet required. 11/18/08
Duplex entrance sensor late error - Clean or replace duplex entrance sensor 11/18/08
Unable to print from Mac - Check PS option is installed in the copier 11/18/08
To enable punching and Z folding to gether. Suggest sp 6904 change to 1 and reboot. 11/18/08
Clean or Replace backgauge drive clutch 11/18/08

2nd Transport sensor late error - 2nd Transport sensor defective 11/18/08
Solution Text Updated
3rd Transport sensor late error - 3rd Transport sensor defective 11/18/08
4th Transport sensor late error - 4th Transport sensor defective 11/18/08
5th Transport sensor late error - 5th Transport sensor defective 11/18/08
6th Transport sensor late error - 6th Transport sensor defective 11/18/08
7th Transport sensor late error - 7th Transport sensor defective 11/18/08
LCT relay sensor late error - LCT relay sensor defective 11/18/08
LCT exit sensor late error - LCT exit sensor defective 11/18/08
Relay sensor late error - relay sensor defective 11/18/08
Registration sensor late error - Registration sensor defective 11/18/08
Heat Pipe exit sensor late error - Heat Pipe exit sensor defective 11/18/08
Exit sensor late error - Exit sensor defective 11/18/08
Duplex transport sensor 1 late error - Duplex transport sensor 1 defective 11/18/08
Duplex transport sensor 2 late error - Duplex transport sensor 2 defective 11/18/08
Duplex transport sensor 3 late error - Duplex transport sensor 3 defective 11/18/08
Inverter tray paper sensor late error - Inverter tray paper sensor defective 11/18/08
Registration sensor when duplexing late error - Sensor defective 11/18/08
1st Paper tray lag error - Tray 1 feed sensor defective 11/18/08
1st Paper tray lag error - Feed, seperation and pickup rollers defective 11/18/08
1st Paper tray lag error - Pick up solenoid bound or defective 11/18/08
1st Paper tray lag error - Torque limited defective 11/18/08
2nd Paper tray lag error - Torque limiter defective 11/18/08
2nd Paper tray lag error - Pickup, feed and seperation rollers defective 11/18/08
2nd Paper tray lag error - pickup solenoid defective 11/18/08
2nd Paper tray lag error - 2nd tray feed sensor defective 11/18/08
3rd Paper tray lag error - Torque limiter defective 11/18/08
3rd Paper tray lag error - Pickup, feed and seperation rollers defective 11/18/08
3rd Paper tray lag error - Pickup solenoid defective 11/18/08
3rd Paper tray lag error - 3rd tray feed sensor defective 11/18/08
Front Fan error: Check/Replace harness 11/19/08
Front Fan error: Replace front fan 11/19/08
Energy saving I/O sub-system error: Replace controller board 11/19/08
Monitor error: Reload controller firmware 11/19/08
Monitor error: Replace SD card 11/19/08
Fatal kernel error: Reload controller firmware 11/19/08
Solution Text Updated
Fatal kernel error: Replace controller board 11/19/08
Self-diagnostic error - CPU: Reload controller firmware 11/19/08
Self-diagnostic error - CPU: Replace controller board 11/19/08
Self-diagnostic error - CPU: Replace RAM DIMM 11/19/08
Self-diagnostic error - ASIC: Replace RAM DIMM 11/19/08
Self-diagnostic error - ASIC: Replace controller board 11/19/08
Self-diagnostic error - ASIC: Reload controller firmware 11/19/08
Self-diagnostic error - HDD: Replace HDD 11/19/08
Self-diagnostic error - HDD: Replace controller board 11/19/08
Self-diagnostic error - HDD: Check HDD to controller connection 11/19/08
Self-diagnostic error - NIB: Replace controller board 11/19/08
Self-diagnostic error - Standard NVRAM: Replace controller board 11/19/08
Self-diagnostic error - Standard NVRAM: Replace the NVRAM 11/19/08
Self-diagnostic error - Standard NVRAM: Check NVRAM connection 11/19/08
Reset code using Plotter Switch 01 set Bit 0 to a value of 1 and reboot machine 11/19/08
Printing Rx files in memory: Down arrow> 381>Fax> Fax Answ> Print 11/19/08
All Rx files into memory: Down arrow> 241> Setup> Reception> Rec. Paper> With> Ok. 11/19/08
Transfer belt position error - bracket interfering with position clutch - keeps clutch mech. energized 11/20/08

Transfer belt position error - gear that drives transfer position clutch installed backwards 11/20/08
Transfer belt position error - check installation and condition of transfer belt housing 11/20/08
Transfer belt position error - replace transfer belt lift clutch 11/20/08
Transfer belt position error - clean or replace transfer belt HP sensor 11/20/08
Main motor lock: Defective main motor p/n B276 1055 countermeasure 12/2007 see TM# RC080474-01 11/20/08
8/08 for s/n cutinn
ALL FILES GO INTO MEMORY - SP 6-105-001 then SP5-102 11/20/08

Jam on fold when using legal paper - reflash firmware 11/20/08

Mechanical total counter error : Defective mechanical total counter 11/20/08


Mechanical total counter error : Defective BICU 11/20/08
Mechanical total counter error : Dicsconnected mechanical total counter 11/20/08
Locked print job not showing up - reformat HDD 11/20/08

Controller to OP Panel comm error - reseat controller 11/20/08


Solution Text Updated
Controller to OP Panel comm error - replace controller 11/20/08
Controller to OP Panel comm error - reflash firmware 11/20/08
4th paper tray lag error - Torque limiter defective 11/20/08
4th paper tray lag error - Pickup, feed and seperation rollers defective 11/20/08
4th paper tray lag error - Pickup solenoid defective 11/20/08
4th paper tray lag error - tray 4 feed sensor defective 11/20/08
5th paper tray lag error - Pickup, feed and seperation rollers defective 11/20/08
5th paper tray lag error - Pick up solenoid defective 11/20/08
5th paper tray lag error - Torque limiter defective 11/20/08
5th paper tray lag error - Tray 5 feed sensor defective 11/20/08
6th paper tray lag error - Pickup, feed and seperation roller defective 11/20/08
6th paper tray lag error - Pickup solenoid defective 11/20/08
6th paper tray lag error - Torque limiter defective 11/20/08
6th paper tray lag error - Tray 6 feed sensor defective 11/20/08
7th paper tray lag error - Pickup, feed and seperation rollers defective 11/20/08
7th paper tray lag error - Pickup solenoid defective 11/20/08
7th paper tray lag error - Torque limiter defective 11/20/08
7th paper tray lag error - Tray 7 feed sensor defective 11/20/08
1st Transport sensor lag error - Sensor blocked or defective 11/20/08
2nd Transport sensor lag error - sensor blocked or defective 11/20/08
3rd Transport sensor lag error - sensor blocked or defective 11/20/08
4th Transport sensor lag error - sensor blocked or defective 11/20/08
5th Transport sensor lag error - sensor blocked or defective 11/20/08
6th Transport sensor lag error - sensor blocked or defective 11/20/08
7th Transport sensor lag error - sensor blocked or defective 11/20/08
LCT relay sensor lag error - sensor blocked or defective 11/20/08
LCT exit sensor lag error - sensor blocked or defective 11/20/08
Relay sensor lag error - sensor blocked or defective 11/20/08
Registration sensor lag error - sensor blocked or defective 11/20/08
Heat pipe exit sensor lag error - sensor blocked or defective 11/20/08
Exit sensor lag error - sensor blocked or defective 11/20/08
Duplex entrance sensor lag error - Sensor blocked or defective 11/20/08
Duplex transport sensor 1 lag error - sensor blocked or defective 11/20/08
Duplex transport sensor 2 lag error - sensor blocked or defective 11/20/08
Solution Text Updated
Duplex transport sensor 3 lag error - sensor blocked or defective 11/20/08
Inverter tray paper sensor lag error - sensor blocked or defective 11/20/08
Registration sensor second side only lag error - sensor blocked or defective 11/20/08
Cannot save document server files to desktop - Refer to FAQ ID 85479 11/21/08
Improvements to envelope feeding - Follow TSB-026 11/21/08
Heating roller non-contact thermistor error 2 - Replace ac drive pcb 11/21/08
Print/Scan SD card part # is D406 1201 11/21/08
Charge corona wire cleaner error 1 - Replace charge corona unit. 11/21/08
Unable to change user codes in RPCS driver - RPCS does not allow you to change codes - Use PCL driver 11/21/08

Finisher B830 Shift motor error - Check shift tray movement - Tray is binding on track 11/21/08
Finisher B830 entrance sensor late error - sensor defective 11/21/08
Finisher B830 entrance sensor lag error - Sensor blocked or defective 11/21/08
Finisher B830 upper tray exit sensor late error - sensor defective 11/21/08
Finisher B830 upper tray exit sensor lag error - sensor blocked or defective 11/21/08
Finisher B830 shift tray exit sensor late error - sensor defective 11/21/08
Finisher B830 shift tray exit sensor lag error - sensor blocked or defective 11/21/08
Finisher B830 staple tray exit sensor late error - sensor defective 11/21/08
Finisher B830 staple tray exit sensor lag error - sensor blocked or defective 11/21/08
Finisher B830 staple tray paper sensor late error - sensor defective 11/21/08
Finisher B830 staple tray paper sensor lag error - sensor blocked or defective 11/21/08
Finisher B830 transport motor jam error - motor defective 11/21/08
Finisher B830 Shift tray lift motor error - Motor defective 11/21/08
Finisher B830 Jogger motor error - Motor defective 11/21/08
Finisher B830 Staple motor error - Motor defective 11/21/08
Finisher B830 Stack feedout belt motor error - Motor defective 11/21/08
Finisher B830 Punch motor error - Motor defective 11/21/08
Finisher B830 Z-fold jam error 11/21/08
Finisher B830 Prestack transport motor error - Motor defective 11/21/08
Finisher B830 Abnormal signal error - cause unknown 11/21/08
Finisher B830 Upper stopper motor error - Motor defective 11/21/08
Replace adf feed one way bearings 11/24/08
Communication error between BCU and ADF - Replace interface harness from ADF unit to BCU 11/24/08
Self diagnostic error - Reseat connectors on controller pcb or replace controller 11/24/08
Solution Text Updated
Fusing exit jam - Clean dirty fusing entrance guide 11/24/08
As per TM RC080685-01 NCR paper is not a recommended throughput 11/24/08
To disable printing the scan journal - Set user tools / scan settings / general settings / print scan journal / 11/24/08
off
Citrix drivers - Regular windows driver will work with citrix operating system 11/24/08
Finisher exit sensor sensor late - Replace sensor 11/24/08
Proof tray exit sensor - Clean or replace proof exit sensor 11/24/08
Please wait with HDD unplugged - replace OPPANEL 11/24/08
Check laser connections for pinches / wire ties too tight 11/24/08
Replace laser unit - 11/24/08
Confirm that developer unit is seated correctly that developer unit is turning 11/24/08
Cannot save document server files to desktop - Refer to FAQ ID 85479 11/24/08
Improved envelope feeding - Suggest C262 C265 bulletin 26 11/24/08
Add toner condition / no developer fill - Replaced magenta dev unit - chunks in toner - clogged the 11/24/08
doctor blade
Counter display setting is SP 5045. 11/24/08
Cannot save document server files to desktop - Refer to FAQ ID 85479 11/24/08
Check under the advanced tab that {Enable Advanced Printing Features} is enabled. 11/24/08
Statement size paper - cannot use in paper drawers, bypass only 11/24/08
Cannot save document server files to desktop - Refer to FAQ ID 85479 11/24/08
Optional memory error - Reseat HHD connectors or replace HDD 11/24/08
Controller startup error - Reseat system sd card in slot C1 11/24/08
Cannot save document server files to desktop - Refer to FAQ ID 85479 11/24/08
Master/Slave control board error - Slave board defective 11/24/08
Master/Slave control board error - Check harness and connections 11/24/08
Master/Slave control board error - Slave board firmware defective or missing 11/24/08
Master to relay board communication error - Master control board defective 11/24/08
Master to relay board communication error - Relay control board defective 11/24/08
Master to relay board communication error - Check harness and connections 11/24/08
Master to relay board communication error - Master control board firmware missing 11/24/08
Slave to cutter board communication error - Cutter board defective 11/24/08
Slave to cutter board communication error - Slave board defective 11/24/08
Slave to cutter board communication error - Check harness and connections 11/24/08
Slave to cutter board communication error - Cutter board firmware missing or defective 11/24/08
Bookbinder EEPROM error - master control board EEPROM missing or defective 11/24/08
Solution Text Updated
Master to inserter board communication error - Inserter board defective 11/24/08
Master to inserter board communication error - check harness and connections 11/24/08
Master to inserter board communication error - inserter board firmware missing or defective 11/24/08
24v check signal error - front cover switch defective 11/24/08
24v check signal error - 24v1 power supply error (PSU defective) 11/24/08
24v check signal error - Top cover switch defective 11/24/08
24v check signal error - Front cover switch defective 11/24/08
24v check signal error - Stacking cover switch defective 11/24/08
24v check signal error - master control board defective 11/24/08
24v check signal error - Slave control board defective 11/24/08
24v check signal error - check harness and connections 11/24/08
24v check signal error - Front cover switch defective 11/24/08
24v check signal error - Slave control board defective 11/24/08
24v check signal error - check harness and connections 11/24/08
Power supply fan lock error - PSU fans (left, right or center) overload 11/24/08
Power supply fan lock error - PSU fans (left, right or center) Defective 11/24/08
Spine plate lower fan lock error - Fan overload / blocked 11/24/08
Spine plate lower fan lock error - Fan motor defective 11/24/08
Spine plate upper fan lock error - Fan overload or blocked 11/24/08
Spine plate upper fan lock error - Fan motor defective 11/24/08
Signature fan #2 lock error - front and or rear fan overload / blocked 11/24/08
Signature fan #2 lock error - front and or rear fans defective 11/24/08
Signature fan #1 lock error - front and or rear fans overload / blocked 11/24/08
Signature fan #1 lock error - front and or rear fans defective 11/24/08
Upper glue supply fan lock error - Fan overload / blocked 11/24/08
Upper glue supply fan lock error - Fan motor defective 11/24/08
Lower glue supply fan lock error - Fan overload / blocked 11/24/08
Lower glue supply fan lock error - Fan motor defective 11/24/08
Grip HP sensor (S55) error - Book grip motor (M43) defective 11/24/08
Grip HP sensor (S55) error - Grip HP sensor defective 11/24/08
Grip HP sensor (S55) error - check harness and connections 11/24/08
Main grip signature sensor (S55) error - Front main grip motor (M23) defective 11/24/08
Main grip signature sensor (S55) error - Rear main grip motor (M24) defective 11/24/08
Main grip signature sensor (S55) error - Sensor defective 11/24/08
Solution Text Updated
main grip signature sensor (S55) error - check harness and connections 11/24/08
Trimming buffer HP sensor left (S103) error - Buffer clogged, remove jammed scraps 11/24/08
Trimming buffer HP sensor left (S103) error - Trimmings buffer motor (M37) defective 11/24/08
Trimming buffer HP sensor left (S103) error - sensor defective 11/24/08
Trimming buffer HP sensor left (S103) error - check harness and connections 11/24/08
Trimming buffer HP sensor right (S100) error - clear buffer of jammed scraps 11/24/08
Trimming buffer HP sensor right (S100) error - trimming buffer motor (M37) defective 11/24/08
Trimming buffer HP sensor right (S100) error - sensor defective 11/24/08
Trimming buffer HP sensor right (S100) error - check harness and connections 11/24/08
Trimming buffer motor (37) error - clear buffer of jammed scraps 11/24/08
Trimming buffer motor (37) error - motor defective 11/24/08
Trimming buffer motor (37) error - trimming buffer sensors (S100/S103) defective 11/24/08
Trimming buffer motor (37) error - check harness and connections 11/24/08
Grip HP sensor (S93) error - Book grip motor (M43) defective 11/24/08
Grip HP sensor (S93) error - sensor defective 11/24/08
Grip HP sensor (S93) error - check harness and connections 11/24/08
Grip end sensor (S94) error - Book grip motor (M43) defective 11/24/08
Grip end sensor (S94) error - sensor defective 11/24/08
Grip end sensor (S94) error - check harness and connections 11/24/08
Trimming buffer HP sensor left (S103) error - clear buffer of jammed scraps 11/24/08
Trimming buffer HP sensor left (S103) error - sensor defective 11/24/08
Trimming buffer HP sensor left (S103) error - trimming buffer motor (M37) defective 11/24/08
Trimming buffer HP sensor left (S103) error - check harness and connections 11/24/08
Trimming buffer HP sensor right (S100) error - clear buffer of jammed scraps 11/24/08
Trimming buffer HP sensor right (S100) error - sensor defective 11/24/08
Trimming buffer HP sensor right (S100) error - Trimming buffer motor (37) defective 11/24/08
Trimming buffer HP sensor right (S100) error - check harness and connections 11/24/08
Trimming buffer motor (M37) error - motor defective 11/24/08
Trimming buffer motor (M37) error - clear buffer of jammed scraps 11/24/08
Trimming buffer motor (M37) error - trimming buffer sensors (S100/S103) defective 11/24/08
Trimming buffer motor (M37) error - check harness and connections 11/24/08
Pre stack junction gate release motor error - Pre stack junction gate was stuck - Clean solenoid 11/24/08
Refer to TSSC parts inquiry 11/25/08
Solution Text Updated
Stapler hammer error - Replace stapler harness 11/25/08
Stapler hammer error - Replace stapler cartridge 11/25/08
Stapler hammer error - Replace stapler unit 11/25/08
Stapler hammer error - Inspect stapler drive - Going off time and crashing into the stack feed out belt arm 11/25/08

Finisher staple rotation error - Replace stapler rotation hp sensor 11/25/08


GAVD block error - wrong mirror motor installed, B079/B082/B135/B138 series part number is AX060245 11/25/08

Fuser warmup error - switched red and blue fuser wires 11/25/08

Controller to Op Panel Comm error - replace memory dimm 11/25/08

Controller to Op Panel Comm error - replace FCU memory DIMM (shows SC 672, logs SC 819) 11/25/08

Controller to Op Panel Comm error - will not clear after trying firmware, replace controller board 11/25/08

Software error - isolate components to check for a pinched wire causing code 11/25/08

Controller to Op Panel Comm error - too many ARP's on network. High network traffic, check knowledge 11/25/08
base.
Software error - with fax installed - wrong fax MBU used, FCU is the same either machine. 11/25/08

Kernal mismatch error - reflash firmware 11/25/08

Software error - w/filename eng:procon.c - check/replace door interlock switches (causes no laser for 11/25/08
making patch)
Controller to Op Panel Comm error - replace NIB 11/25/08

Unstable fusing temp - check fuser connection to machine, female plug contacts mainly 11/25/08

Kernal mismatch error - replace controller board 11/25/08

Memory Setting Error - reflash firmware 11/25/08

Fusing overheat error - check thermistors with SP1-106, replace as needed 11/25/08

Self-diagnostic error resident font - Replace controller board 11/25/08


Solution Text Updated
3rd tray lift malfunction - incorrectly loaded paper 11/25/08

3rd tray lift malfunction - replace lift motor 11/25/08

3rd tray lift malfunction - check/clean/replace lift height sensor 11/25/08

4th tray lift malfunction - incorrectly loaded paper 11/25/08

4th tray lift malfunction - replace lift motor 11/25/08

4th tray lift malfunction - check/clean/replace lift height sensor 11/25/08

PTU main motor lock - check connections to motor 11/25/08

PTU main motor lock - replace motor 11/25/08

LCT main motor lock - check connections to motor 11/25/08

LCT main motor lock - replace motor 11/25/08

LCT tray lift error - check for binds in tray mechanism 11/25/08

LCT tray lift error - check/clean/replace lower limit sensor 11/25/08

LCT tray lift error - check/clean/replace lift sensor 11/25/08

LCT tray lift error - replace motor 11/25/08

Fusing/feed out motor error - check for binds in fuser stalling motor 11/25/08

Fuser thermistor open - check with SP1-106 to see which thermistor is open 11/25/08

Fuser thermistor open - check connection between fuser and machine frame 11/25/08

Fuser thermistor open - replace IOB 11/25/08

Fuser warmup error - check plug connection between fuser and copier 11/25/08

Fuser warmup error - check thermistor readings with SP1-106 11/25/08


Solution Text Updated
Fuser overheat - check thermistors with SP1-106, replace as needed 11/25/08

Fuser overheat - replace IOB 11/25/08

Fuser overheat - replace power supply 11/25/08

Fusing overheat error - replace power supply 11/25/08

Fusing overheat error - replace IOB 11/25/08

Fusing lamp remains ON - check thermistors with SP1-106, replace as needed 11/25/08

Fusing lamp remains ON - replace IOB 11/25/08

Fusing lamp remains ON - replace power supply 11/25/08

Zero cross error - try changing temperature control with SP1-104 11/25/08

Zero cross error - A level code, enter SP modes and turn off/on to reset 11/25/08

Zero cross error - check connection between IOB and power supply 11/25/08

Unstable fusing temp - A level code, enter SP modes and turn off/on to reset 11/25/08

Fusing lamp remains ON - A level code, enter SP modes and turn off/on to reset 11/25/08

Fusing overheat error - A level code, enter SP modes and turn off/on to reset 11/25/08

Fuser overheat - A level code, enter SP modes and turn off/on to reset 11/25/08

Fuser warmup error - A level code, enter SP modes and turn off/on to reset 11/25/08

Fuser thermistor open - A level code, enter SP modes and turn off/on to reset 11/25/08

Fuser not set error - A level code, enter SP modes and turn off/on to reset 11/25/08

Fuser not set error - check plug between fuser and copier 11/25/08

Fuser not set error - wrong fuser installed 11/25/08


Solution Text Updated
1 bin tray motor lock - check connections to tray/motor 11/25/08

Comm error, BICU to SIB - check connections 11/25/08

Comm timeout error BICU to ADF - check connections 11/25/08

Comm timeout error BICU to ADF - check ADF safety switches are staying closed 11/25/08

Comm break error BICU to ADF - check connections 11/25/08

Comm command error BICU to ADF - check connections 11/25/08

Comm timeout BICU to Finisher - check connections 11/25/08

Comm timeout error BICU and PTU - check connections 11/25/08

Comm break error BICU to PTU - check connections 11/25/08

Comm timeout error BICU to LCT - check connections 11/25/08

Comm break error BICU to LCT - check connections 11/25/08

Comm error with CSS - turn CSS off with SP5-816 11/25/08

BICU sumcheck error - replace BICU 11/25/08

BICU sumcheck error - replace controller 11/25/08

BICU data transfer abnormal - replace BICU 11/25/08

GAVD block bus error - replace BICU 11/25/08

CDIC GAVD block error - repalce BICU 11/25/08

ARDF pickup/lift malfunction - check pickup motor operation 11/25/08

Finisher jogger motor error - check/clean/replace jogger HP sensor 11/25/08

Finisher jogger motor error - check for binds in jogger side guides 11/25/08
Solution Text Updated
Finisher stapler hammer motor error - check for staples stuck in hammer 11/25/08

Shift tray 1 lift motor error - check for binds in tray lift 11/25/08

Stapler rotation motor error - check for mechanical binds 11/25/08

Punch motor error - check for mechanical binds 11/25/08

Stapler positioning motor error - check/clean/replace stapler HP sensor 11/25/08

Finisher exit guide open/close motor error - check for mechanical binds 11/25/08

Finisher upper tray shift motor error - check for binds in tray side to side movement 11/25/08

Finisher lower tray lift motor error - check for mechanical binds 11/25/08

Finisher lower tray shift motor error - check for binds in side to side movement 11/25/08

Booklet finisher errors - see page 4-23 of FSM for details on how to read 11/25/08

Booklet finisher errors - see page 4-23 of FSM for details on how to read 11/25/08

Startup w/o video output - replace controller board 11/25/08

Startup w/o video output end - replace controller board 11/25/08

HDD bad sectors - format with SP5-5-832 11/25/08

HDD bad sectors - replace HDD 11/25/08

HDD data error - replace HDD 11/25/08

HDD access error - replace HDD 11/25/08

HDD access error - format with SP5-832 11/25/08

FCU flash rom error - replace MBU on fax unit 11/25/08

MLB error - replace MLB (media link board) 11/25/08


Solution Text Updated
Electronic total counter error - replace NVRAM 11/25/08

Printer error 1 - reflash firmware 11/25/08

F-gate error at write request - reflash firmware 11/25/08

F-gate error at write request - replace BICU 11/25/08

Scanning setting error - reflash firmware 11/25/08

Printing setting error - reflash firmware 11/25/08

Scanner start error - reflash firmware 11/25/08

Print image data tx error - replace controller board 11/25/08

Software write parameter error - reflash firmware 11/25/08

Machine type info error - wrong controller board installed (35cpm vs 45cpm) 11/25/08

Machine type info error - IOB dip sws set wrong 11/25/08

FCU board error - replace FCU 11/25/08

Application function selection error - reflash firmware 11/25/08

Application function selection error - option missing (memory, dimm etc) 11/25/08

Application start error - reflash firmware 11/25/08

Application function selection error - option missing (memory, dimm) 11/25/08

Program download error - power loss during firmware download 11/25/08

Program download error - replace controller 11/25/08

Watch dog error - reflash firmware 11/25/08

Watch dog error - replace controller board 11/25/08


Solution Text Updated
Self-diagnostic error - replace controller board 11/25/08

Self-diagnostic error HDD - replace HDD 11/25/08

Self-diagnostic error NIB - replace controller 11/25/08

Self-diagnostic error NIB - try NIB memory clear, SP5-801-11 11/25/08

Self-diagnostic error NVRAM/optional NVRAM - replace NVRAM or User Enhancement Kit NVRAM 11/25/08

Self-diagnostic error ROM - replace controller board 11/25/08

Self-diagnostic error optional RAM - replace optional memory 11/25/08

Self-diagnostic error optional RAM - clean memory contacts 11/25/08

Self-diagnostic error Parallel interface - replace controller board 11/25/08

Self-diagnostic error optional Font ROM - reflash firmware 11/25/08

Self-diagnostic error EEPROM - replace controller board 11/25/08

Self-diagnostic error EEPROM - replace controller board 11/25/08

Network I/F error - replace controller board 11/25/08

Network I/F error - reset NIB with SP5-801-11 11/25/08

IEEE1394 I/F error - replace optional board 11/25/08

Wireless LAN error - reseat wireless card 11/25/08

Wireless LAN error - replace wireless card 11/25/08

Wireless LAN error - wireless LAN card has been removed 11/25/08

Wireless LAN error - loose connection to wireless card 11/25/08

USB I/F error - replace controller board 11/25/08


Solution Text Updated
Startup w/o HDD - check HDD connection to controller board 11/25/08

Adjust ADF drive motor belt tension 11/25/08


Duplex transport sensor 1 late error - Replace Duplex transport sensor 1 11/25/08
Replace Right tandem tray end fences-cracked 11/25/08

Reset fusing unit 11/25/08


Paper tray unit communication error - check harness and connections 11/25/08
Paper tray unit communication error - BICU defective 11/25/08
Paper tray unit communication error - Paper tray unit main BD defective 11/25/08
Paper tray unit communication error - PSU defective 11/25/08
Paper tray unit communication error - Wiring harness next to door switch shorting to frame. 11/25/08
Developer unit set error - Development unit not set 11/25/08
Developer unit set error - check harness and connections 11/25/08
TD sensor adjust error 1 - TD sensor defective 11/25/08
TD sensor adjust error 1 - TD sensor harness or connections 11/25/08
TD sensor adjust error 1 - IOB defective 11/25/08
TD sensor adjust error 1 - BCU defective 11/25/08
TD sensor adjust error 2 - TD sensor defective 11/25/08
TD sensor adjust error 2 - IOB defective 11/25/08
Shift tray rattles after each job - Replace external jogger unit. 11/25/08
Tray 1 feed jam - late - Replace separation torque limiter 11/25/08
Data error - Replace system sd card. 11/25/08
Copy data security unit error B828 - Copy data security card corrupted / defective 11/25/08
Copy data security unit error B828 - IPU defective 11/25/08
Copy data security unit error B828 - check connections 11/25/08
Potential sensor error, Potential sensor defective 11/25/08
Potential sensor error, check harness and connections 11/25/08
Potential sensor error, OPC defective 11/25/08
Potential sensor error, IOB defective 11/25/08
Potential sensor error, Development power pack defective 11/25/08
Finisher folder plate motor error - Plate HP sensor defective 11/25/08
Finisher folder plate motor error - Folder plate motor defective 11/25/08
Finisher folder plate motor error - finisher main board defective 11/25/08
Finisher folder plate motor error - check harness and connections 11/25/08
Solution Text Updated
Data error - reflash firmware 11/25/08
Check or replace paper tray width sensors and harness 11/25/08
Master eject jams or doesnt wrap round the drum - Calibrate 1st and 2nd drum position sensors 11/25/08

TD sensor initialization failed - update engine firmware-see TSB 5R 11/25/08

SD card Authentication failed while merging P/S on to VM - P/S does not get merged on to VM card. 11/25/08

fatal kernel error - Format HDD'S SP 5832-1 11/25/08


Network error - GW controller defective 11/25/08
Data encription error 2 D377 - Format HDD SP 5832-1 11/25/08
Data encription error 2 D377 - HDD defective 11/25/08
Y PCU thermister error - check harness and connections 11/25/08
Pressure roller lift error 1 - check harness and connections 11/25/08
Fax forwarding - Refer to step by step answer id 84495 in global knowledgebase 11/25/08
Fax forwarding - fax the step by step procedure 11/25/08
Fax forwarding without printing - UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 11/25/08
be ?0?
Book Buffer Tray HP (S78) sensor - Inspect book buffer tray motor 11/25/08
Book press plate position error - clear scraps jammed in buffer 11/25/08
Book press plate position error - Trimmings buffer motor (M37) defective 11/25/08
Book press plate position error - Book press plate sensor (S104) defective 11/25/08
Book press plate position error - check harness and connections 11/25/08
Book Buffer Tray HP (S78) sensor - Buffer rail jammed with a book 11/25/08
Book Buffer Tray HP (S78) sensor - Book buffer tray motor (M39) defective 11/25/08
Book Buffer Tray HP (S78) sensor - HP sensor (S78) defective 11/25/08
Book Buffer Tray HP (S78) sensor - check harness and connections 11/25/08
Edge press plate HP sensor (S90) - Edge press plate motor (M36) defective 11/25/08
Edge press plate HP sensor (S90) - sensor defective 11/25/08
Edge press plate HP sensor (S90) - check harness and connections 11/25/08
Press end sensor (S87) error - Sensor defective 11/25/08
Press end sensor (S87) error - Edge press plate motor (M36) defective 11/25/08
Press end sensor (S87) error - Signature thickness sensor (S50) defective 11/25/08
Press end sensor (S87) error - check harness and connections 11/25/08
Side HP sensor (S82) error - Jam at slide motor 11/25/08
Solution Text Updated
Side HP sensor (S82) error - Slide motor (M44) defective 11/25/08
Side HP sensor (S82) error - sensor defective 11/25/08
Side HP sensor (S82) error - check harness and connections 11/25/08
Book rotation HP sensor 1 (S95) error - jam or overload during book rotation 11/25/08
Book rotation HP sensor 1 (S95) error - Book rotation motor 1 (M42) defective 11/25/08
Book rotation HP sensor 1 (S95) error - Sensor defective 11/25/08
Book rotation HP sensor 1 (S95) error - check harness and connections 11/25/08
Book rotation HP sensor 2 (S91) error - Jam or overload during book rotation 11/25/08
Book rotation HP sensor 2 (S91) error - Book rotation motor (M42) defective 11/25/08
Book rotation HP sensor 2 (S91) error - sensor defective 11/25/08
Book rotation HP sensor 2 (S91) error - check harness and connections 11/25/08
Cutter motor (M35) error - Dull blade, poor cut - replace blade 11/25/08
Cutter motor (M35) error - Blade sensor 1 (S84) or 2 (S85) defective 11/25/08
Cutter motor (M35) error - cutter control board defective 11/25/08
Cutter motor (M35) error - check harness or connections 11/25/08
Book lift tray HP sensor (S79) error - Tray jammed by book 11/25/08
Book lift tray HP sensor (S79) error - Book tray lift motor (M38) defective 11/25/08
Book lift tray HP sensor (S79) error - sensor defective 11/25/08
Book lift tray HP sensor (S79) error - check harness and connections 11/25/08
Book lift tray motor (M38) error - motor movement blocked by book or press plate 11/25/08
Book lift tray motor (M38) error - motor defective 11/25/08
Book lift tray motor (M38) error - book lift tray HP sensor (S79) defective 11/25/08
Book lift tray motor (M38) error - check harness and connections 11/25/08
Book buffer tray HP sensor (S78) error - book buffer tray drive bound 11/25/08
Book buffer tray HP sensor (S78) error - Book buffer tray motor (M39) defective 11/25/08
Book buffer tray HP sensor (S78) error - sensor defective 11/25/08
Book buffer tray HP sensor (S78) error - check harness and connections 11/25/08
Blade craddle HP sensor (S83) error - sensor defective 11/25/08
Blade craddle HP sensor (S83) error - Blade craddle motor (M40) defective 11/25/08
Blade craddle HP sensor (S83) error - edge press plate or cutter blocked movement 11/25/08
Blade craddle HP sensor (S83) error - check harness and connections 11/25/08
Book door lock solenoid (SOL5) error - Book door sensor (S98) defective 11/25/08
Book door lock solenoid (SOL5) error - solenoid defective 11/25/08
Book door lock solenoid (SOL5) error - check harness and connections 11/25/08
Solution Text Updated
Glue heater (HTR1) error - Heater (HTR1) defective 11/25/08
Glue heater (HTR1) error - Glue thermistor (S56) defective 11/25/08
Glue unit electrical short detect error - Glue thermistor (S56) defective 11/25/08
Glue unit electrical short detect error - Heater (HTR1) defective 11/25/08
Glue unit electrical short detect error - Harness damage, short or breakage 11/25/08
Zero cross error - Inspect both circuit breakers - both should be in UP (ON) position 11/25/08
When using coated stock feeding lengthwise - Replace SR5000 exit idle rollers - refer to TSB G178 - 007 11/25/08

Multiple SC codes - SC 332, 333, 334, 335 - or Toner empty is displayed - Vacuum toner supply tube as 11/25/08
per TSB G178 - 004
LCT communication error (D355) - LCT interface wire short - Replace harness 11/25/08
Toner not setting due to residual heat buildup - Install Cooling Fan Unit Type 5000 11/25/08
Serial number error - Replace NVram - reinput serial number 11/25/08
Polygon motor error - Laser Unit Y-M - Replace Polygon motor drive pcb 11/25/08
XP V1.00 A2309357 CD-ROM - MEMORY CARD EXPLORER XP 11/26/08
ARDF pick-up malfunction - check/clean/replace original stopper HP sensor 11/26/08

Inverter tray paper sensor - Faulty female duplex connector. 11/26/08


Return roller motor error - Inspect stack sponge roller motor - Should go out on power up M-10 11/26/08
Refer to D014/15 printer referance manual pages 23 - 28 for printing instructions on envelopes. 11/26/08
Cover Interposer B835 1st paper feed sensor late error - Sensor defective 11/26/08
Cover Interposer B835 1st paper feed sensor lag error - Sensor defective 11/26/08
Cover Interposer B835 2nd paper feed sensor late error - Sensor defective 11/26/08
Cover Interposer B835 2nd paper feed sensor lag error - Sensor defective 11/26/08
Cover Interposer B835 1st transport sensor late error - Sensor defective 11/26/08
Cover Interposer B835 1st transport sensor lag error - Sensor defective 11/26/08
Cover Interposer B835 2nd transport sensor late error - Sensor defective 11/26/08
Cover Interposer B835 2nd transport sensor lag error - Sensor defective 11/26/08
Cover Interposer B835 1st vertical transport sensor late error - Sensor defective 11/26/08
Cover Interposer B835 1st vertical transport sensor lag error - Sensor defective 11/26/08
Cover Interposer B835 2nd vertical transport sensor late error - Sensor defective 11/26/08
Cover Interposer B835 2nd vertical transport sensor lag error - Sensor defective 11/26/08
Cover Interposer B835 vertical exit sensor late error - Sensor defective 11/26/08
Cover Interposer B835 vertical exit sensor lag error - Sensor defective 11/26/08
Cover Interposer B835 entrance sensor late error - Sensor defective 11/26/08
Solution Text Updated
Cover Interposer B835 entrance sensor lag error - Sensor defective 11/26/08
Cover Interposer B835 exit sensor late error - Sensor defective 11/26/08
Cover Interposer B835 exit sensor lag error - Sensor defective 11/26/08
Cover Interposer B835 1st lift motor error - motor bound or defective 11/26/08
Cover Interposer B835 1st lift motor error - check harness and connections 11/26/08
Cover Interposer B835 2nd lift motor error - motor defective 11/26/08
Cover Interposer B835 2nd lift motor error - check harness and connections 11/26/08
Cover Interposer B835 1st pick up motor error - motor defective 11/26/08
Cover Interposer B835 1st pick up motor error - check harness and connections 11/26/08
Cover Interposer B835 2nd pick up motor error - motor defective 11/26/08
Cover Interposer B835 2nd pick up motor error - check harness and connections 11/26/08
Yellow gamma error - check toner density and TD sensor readings 11/26/08
Yellow gamma error - check ID sensors 11/26/08
Web replacement - Reset web counter with sp 1902-001 to zero 11/26/08
Refer to bulletins number 3 & 4 for spots on prints.. 12/01/08
Exit sensor jam - Paper is caught at the exit sensor. 12/01/08
CPU self diognostic error - Controller defective 12/01/08
CPU self diognostic error - Firmware defective 12/01/08
CPU self diognostic error - defective RAM 12/01/08
CPU self diognostic error - check MBU to FCU connection 12/01/08
Confirm that the B698 finisher adapter is not installed. 12/01/08
G3 ECM EOR received - turn ECM off 12/01/08
G3 ECM EOR received - turn RX cable equalizer to highest setting 12/01/08
G3 ECM EOR received - turn SP1-105-011 bit 4 to 1 for RX frame drop to 13s 12/01/08
Perform ink detection adjustment. 12/01/08
Check SP 3812 for result if copies are lite shortly after install - see TSB 37 12/01/08
Exposure lamp error - replace exposure lamp 12/01/08
Exposure lamp error - white plate dirty 12/01/08
Exposure lamp error - scanner binding/slowing when scanning white plate 12/01/08
Scanner HP sensor does not turn OFF - check/clean/replace sensor 12/01/08
Scanner HP sensor does not turn OFF - replace scanner motor if not turning 12/01/08
Scanner HP sensor does not turn ON - check/clean/replace sensor 12/01/08
Scanner HP sensor does not turn ON - replace scanner motor 12/01/08
Black level detect error - replace SBU 12/01/08
Solution Text Updated
White level detection error - clean optics and white plate 12/01/08
White level detection error - replace SBU 12/01/08
White level detection error - replace exposure lamp 12/01/08
SBU comm error - check harness to SBU 12/01/08
SBU comm error - replace SBU 12/01/08
IPU error (001) - replace BICU 12/01/08
IPU error (001) - check connection between BICU and SBU 12/01/08
IPU error (002) - replace BICU 12/01/08
IPU error (002) - check connection between BICU and SBU 12/01/08
Copy Data Security Error - reinstall the Copy Data Security Card 12/01/08
Copy Data Security Error - replace the Copy Data Security Card 12/01/08
Serial number mismatch - replace NVRAM 12/01/08
Serial number mismatch - BICU replace w/o original NVRAM 12/01/08
Serial number mismatch - check the serial number with SP5-811-002 12/01/08
Polygon motor error 1 - check the harness connection to the motor 12/01/08
Polygon motor error 2 - replace the polygon mirror motor 12/01/08
Polygon motor error 2 - check the harness connection to the motor 12/01/08
Polygon motor error 3 - check the harness connection to the motor 12/01/08
Polygon motor error 3 - replace the polygon mirror motor 12/01/08
Black Laser sync end detect error - replace the BICU 12/01/08
Black Laser sync end detect error - replace the Black detect board 12/01/08
Yellow Laser sync end detect error - replace the BICU 12/01/08
Yellow Laser sync end detect error - replace the Yellow detect board 12/01/08
Magenta Laser sync end detect error - replace the BICU board 12/01/08
Magenta Laser sync end detect error - replace the Magenta detect board 12/01/08
Polygon motor error YM - Replace polygon motor 12/01/08
Polygon motor error YM - Replace IPU pcb 12/01/08
Polygon motor error YM - Replace Laser unit YM 12/01/08
Polygon motor error YM - Replace Harness from polygon motor to IPU pcb 12/01/08
Toner collection error Replace sensor AW020145 12/02/08
Reg-OFF no feed: paper does not reach reg sensor- replace feed clutch 12/02/08
High voltage power 1: High voltage power error: Replace high voltage power 1. 12/02/08
High voltage power 1: High voltage power error: Replace the PCU. 12/02/08
High voltage power 1: High voltage power error: Reset the cables and components. 12/02/08
Solution Text Updated
Set SP mode 1960 to 2 for 2 roll feed units 12/03/08
Does the E-7000 have Linex drivers? - No the Fiery has a Unix filter 12/03/08
Booklet finisher paper specifications - 28lb paper maximum weight 12/03/08
Replace staple harness 12/03/08
Replace staple cartridge 12/03/08
Replace finisher main pcb 12/03/08
Replace stapler unit 12/03/08
Staple Entrance Sensor Failure - Replace Sensor. 12/03/08
Insure that SD card has ROM Data folder as base file 12/03/08
Tray 1 - Change SP-mode 5-959-001 to a 1 12/03/08
Fax user parameter switch 02, bit 4, 0 = off, 1 = on 12/03/08

Cyan Laser sync end detect error - replace BICU 12/03/08


Cyan Laser sync end detect error - replace Cyan detect board 12/03/08
Black Laser sync start detect error (LD0) - replace BICU 12/03/08
Black Laser sync start detect error (LD0) - replace black detector board 12/03/08
Black Laser sync start detect error (LD0) - replace LDB 12/03/08
Black Laser sync start detect error (LD1) - replace BICU 12/03/08
Black Laser sync start detect error (LD1) - replace LDB 12/03/08
Black Laser sync start detect error (LD1) - replace Black detector board 12/03/08
Yellow Laser sync start detect error (LD0) - replace BICU 12/03/08
Yellow Laser sync start detect error (LD0) - replace Yellow detector board 12/03/08
Yellow Laser sync start detect error (LD0) - replace LDB 12/03/08
Yellow Laser sync start detect error (LD1) - replace BICU 12/03/08
Yellow Laser sync start detect error (LD1) - replace LDB 12/03/08
Yellow Laser sync start detect error (LD1) - replace Yellow detector board 12/03/08
Magenta Laser sync start detect error (LD0) - replace BICU 12/03/08
Magenta Laser sync start detect error (LD0) - replace LDB 12/03/08
Magenta Laser sync start detect error (LD0) - replace Magenta detector board 12/03/08
Magenta Laser sync start detect error (LD1) - replace BICU 12/03/08
Magenta Laser sync start detect error (LD1) - replace LDB 12/03/08
Magenta Laser sync start detect error (LD1) - replace Magenta detector board 12/03/08
Cyan Laser sync start detect error (LD0) - replace BICU 12/03/08
Cyan Laser sync start detect error (LD0) - replace LDB 12/03/08
Solution Text Updated
Cyan Laser sync start detect error (LD0) - replace Cyan detector board 12/03/08
Cyan Laser sync start detect error (LD1) - replace BICU 12/03/08
Cyan Laser sync start detect error (LD1) - replace LDB 12/03/08
Cyan Laser sync start detect error (LD1) - replace Cyan detector board 12/03/08
Black FGate error ON - replace BICU 12/03/08
Black FGate error ON - replace controller 12/03/08
Black FGate error OFF - replace BICU 12/03/08
Black FGate error OFF - replace controller 12/03/08
Yellow FGate error ON - replace BICU 12/03/08
Yellow FGate error ON - replace controller 12/03/08
Yellow FGate error OFF - replace BICU 12/03/08
Yellow FGate error OFF - replace controller 12/03/08
Magenta FGate error ON - replace BICU 12/03/08
Magenta FGate error ON - replace controller 12/03/08
Magenta FGate error OFF - replace BICU 12/03/08
Magenta FGate error OFF - replace controller 12/03/08
Cyan FGate error ON - replace BICU 12/03/08
Cyan FGate error ON - replace controller 12/03/08
Cyan FGate error OFF - replace BICU 12/03/08
Cyan FGate error OFF - replace controller 12/03/08
Black LD error - replace LDB 12/03/08
Black LD error - replace BICU 12/03/08
Yellow LD error - replace LDB 12/03/08
Yellow LD error - replace BICU 12/03/08
Magenta LD error - replace LDB 12/03/08
Magenta LD error - replace BICU 12/03/08
Cyan LD error - replace LDB 12/03/08
Cyan LD error - replace BICU 12/03/08
Line position adjust error - check and clean ID sensors 12/03/08
Line position adjust error - check for proper toner density for each color 12/03/08
Line position adjust error - replace the transfer belt 12/03/08
Line position adjust error - replace PCU(s) 12/03/08
Line position adjust error - replace laser unit assy 12/03/08
Black AC charge output error - replace PCU 12/03/08
Solution Text Updated
Black AC charge output error - check connections to PCU 12/03/08
Black AC charge output error - replace HVPS 12/03/08
Magenta AC charge output error - replace PCU 12/03/08
Magenta AC charge output error - check charge connections to PCU 12/03/08
Magenta AC charge output error - replace HVPS 12/03/08
Cyan AC charge output error - replace PCU 12/03/08
Cyan AC charge output error - check charge connections to PCU 12/03/08
Cyan AC charge output error - replace HVPS 12/03/08
Yellow AC charge output error - replace PCU 12/03/08
Yellow AC charge output error - check charge connections to PCU 12/03/08
Yellow AC charge output error - replace HVPS 12/03/08
Black TD sensor (VT high) - check connections to TD sensor 12/03/08
Black TD sensor (VT high) - check for undertoned condition 12/03/08
Black TD sensor (VT high) - replace PCU 12/03/08
Magenta TD sensor (VT high) - check connections to TD sensor 12/03/08
Magenta TD sensor (VT high) - check for undertoned condtion 12/03/08
Magenta TD sensor (VT high) - replace PCU 12/03/08
Cyan TD sensor (VT high) - check connections to TD sensor 12/03/08
Cyan TD sensor (VT high) - check for undertoned condition 12/03/08
Cyan TD sensor (VT high) - replace PCU 12/03/08
Yellow TD sensor (VT high) - check connection to TD sensor 12/03/08
Yellow TD sensor (VT high) - check for undertoned condition 12/03/08
Yellow TD sensor (VT high) - replace PCU 12/03/08
BK 044 - Thick set sensor error - Replace addon pcb 12/03/08
BK 044 - Thick set sensor error - Adjust Thick set sensor Q36 as per SM 12/03/08
LDB error magenta : Defective magenta LDB 12/03/08
LDB error black : Defective black LDB 12/03/08
LDB error yellow : Defective yellow LDB 12/03/08
LDB error cyan : Defective cyan LDB 12/03/08
F gate on error K - Replace IPU pcb 12/03/08
F gate on error K - Poor connection between IPU and BCU 12/03/08
F gate off error K - Replace IPU pcb 12/03/08
F gate off error K - Poor connection between IPU and BCU 12/03/08
F gate off error Y - Poor connection between IPU and BCU 12/03/08
Solution Text Updated
F gate off error Y - Replace IPU pcb 12/03/08
F gate off error Y - Poor connection between IPU and BCU 12/03/08
F gate off error Y - Replace IPU pcb 12/03/08
F gate off error C - Poor connection between IPU and BCU 12/03/08
F gate off error C - Replace IPU 12/03/08
F gate off error C - Poor connection between IPU and BCU 12/03/08
F gate off error C - Replace BCU pcb 12/03/08
F gate off error C - Replace IPU pcb 12/03/08
F gate off error M - Poor connection between IPU and BCU 12/03/08
F gate off error M - Replace IPU pcb 12/03/08
F gate off error M - Poor connection between IPU and BCU 12/03/08
F gate off error M - Replace IPU pcb 12/03/08
LD unit error K - Replace LD unit 12/03/08
LD unit error K - Replace PSU G 12/03/08
LD unit error K - Replace FIB 12/03/08
LD unit error K - Replace IPU 12/03/08
Stack plate error - Look for missing spring on front stack plate 12/04/08
Fusing temperature warm-up error : Defective fusing lamp 12/04/08
Fusing temperature warm-up error : Defective fusing thermostat 12/04/08
Fusing temperature warm-up error : Defective power supply 12/04/08
Fusing temperature warm-up error : Defective thermistor 12/04/08
Fusing temperature warm-up error : Thermistor out of postion 12/04/08
Fusing temperature warm-up error : Poor connection of the fusing unit 12/04/08
Do not install WIC 80211b type N on this series machine - refer to PUB -082 12/04/08
Shutter overrun error - SP2-914-02 should be set to 38 12/04/08
Shutter overrun error - check shutter for binds 12/04/08
Shutter overrun error - check/clean/replace shutter HP sensor 12/04/08
Shutter overrun error - replace shutter motor 12/04/08
System SD Card - B234 5530 (Model C3) 12/04/08
Data lite blinks but does not print - reformat HDD 12/04/08

Drum cleaning motor error Y - Replace drum cleaning motor 12/04/08


ITB transfer roller position error - Insure ITB release lever is in up position 12/04/08
ITB roller end K - Replace ITB roller 12/04/08
Solution Text Updated
ITB roller end M - Replace ITB roller 12/04/08
ITB roller end C - Replace ITB roller 12/04/08
ITB bias roller end - Replace transfer power pack 12/04/08
Drum cleaning motor error C - Replace drum cleaning motor 12/04/08
Black TD sensor (VT low) - check TD sensor connections 12/04/08
Black TD sensor (VT low) - replace TD sensor 12/04/08
Black TD sensor (VT low) - check for overtoned condition 12/04/08
Black TD sensor (VT low) - replace PCU 12/04/08
Magenta TD sensor (VT low) - check TD sensor connections 12/04/08
Magenta TD sensor (VT low) - replace TD sensor 12/04/08
Magenta TD sensor (VT low) - check for overtoned condition 12/04/08
Magenta TD sensor (VT low) - replace PCU 12/04/08
Cyan TD sensor (VT low) - check TD sensor connections 12/04/08
Cyan TD sensor (VT low) - check for overtoned condition 12/04/08
Cyan TD sensor (VT low) - replace PCU 12/04/08
Cyan TD sensor (VT low) - replace TD sensor 12/04/08
Yellow TD sensor (VT low) - check TD sensor connections 12/04/08
Yellow TD sensor (VT low) - replace TD sensor 12/04/08
Yellow TD sensor (VT low) - check for overtoned condition 12/04/08
Yellow TD sensor (VT low) - replace PCU 12/04/08
Black TD sensor setup adj error - check TD sensor connections 12/04/08
Black TD sensor setup adj error - replace TD sensor 12/04/08
Black TD sensor setup adj error - pull seal to install developer 12/04/08
Magenta TD sensor setup adj error - check TD sensor connections 12/04/08
Magenta TD sensor setup adj error - replace TD sensor 12/04/08
Magenta TD sensor setup adj error - pull seal to install developer 12/04/08
Cyan TD sensor setup adj error - check TD sensor connections 12/04/08
Cyan TD sensor setup adj error - replace TD sensor 12/04/08
Cyan TD sensor setup adj error - pull seal to install developer 12/04/08
Yellow TD sensor setup adj error - check TD sensor connections 12/04/08
Yellow TD sensor setup adj error - replace TD sensor 12/04/08
Yellow TD sensor setup adj error - pull strip to install developer 12/04/08
Polygon motor error - Replace front door switch 12/04/08
Instruct tech how to designate sheet 12/04/08
Solution Text Updated
Staple Set Cartridge Type K for SR970 / SR980. EDP 410801 12/05/08
Do not install Type N Wireless LAN - refer to Pub - 082(Type H) 12/05/08
Set user parameter switch 22 bit 0 to 0 12/05/08
Shift Roller Or Guide Plate Motor error - Lube Mechanisms. 12/05/08
Displays waste toner almost full - clean/reform transfer unit contacts, see TSB #004 12/05/08

Displays waste toner almost full - replace transfer belt assy. (TSB 016) 12/05/08

Fatal kernel error - no memory with SP5-985 turned ON, install memory turn SP5-985 to off and remove 12/05/08
memory
Displays waste toner almost full - Ensure inner toner chuck rotates freely. Grease may need to be cleaned 12/05/08
and re-applied.
Add toner will not clear - Wrong toner. Uses same toner as MP 3500 Type 4500A, R # 884922, L# 480- 12/05/08
0397, S# 98285
Displays waste toner almost full - clean waste toner sensor contacts on the transfer belt unit. 12/05/08

Displays waste toner almost full - refer to TSB# 018, replace D0093883 transfer belt frame and D0093934 12/05/08
Bias terminal as a set
SC 544 or SC 564 appears mistakenly when the lower drawer unit is pulled out when main power switch 12/05/08
is turned on. Must have Engine firmware 1.07:01or later.
SC 564 or SC 544 appears mistakenly when the lower drawer unit is pulled out when main power switch 12/05/08
is turned on. Must have Engine firmware 1.07:01or later.
Lack of charge applied to PCU's - Poor harness connection between dv bias p.p. and VBCU 12/05/08
VM card not installing - Set SP5-401-200,201,210,211,220,221 to 0 and reboot machine then re-install. 12/05/08

Black drum gear position error - check/clean/replace black drum HP sensor 12/05/08
Black drum gear position error - check PCU for binding/loading, replace as needed 12/05/08
Magenta drum gear position error - check/clean/replace Magenta drum HP sensor 12/05/08
Magenta drum gear position error - check PCU for binding, replace as needed 12/05/08
Black drum/development mtr error - check for overload on the drum or dev unit 12/05/08
Black drum/development mtr error - is 24Vs supplied to motor, check door sws. 12/05/08
Black drum/development mtr error - replace drum/dev motor 12/05/08
Magenta drum/development mtr error - check for overload on drum/developement unit 12/05/08
Magenta drum/development mtr error - is 24Vs being supplied to motor, check door sws. 12/05/08
Magenta drum/development mtr error - replace drum/dev motor 12/05/08
Cyan drum/development mtr error - check for overload on drum/developement unit 12/05/08
Cyan drum/development mtr error - is 24Vs supplied to motor, check door sws. 12/05/08
Solution Text Updated
Cyan drum/development mtr error - replace drum/dev motor 12/05/08
Yellow drum/development mtr error - check drum/development unit for binding/overloads 12/05/08
Yellow drum/development mtr error - is 24Vs supplied to motor, check door sws. 12/05/08
Yellow drum/development mtr error - replace drum/dev motor 12/05/08
Image transfer motor error - replace the ITB unit 12/05/08
Image transfer motor error - check for binding/overload on belt 12/05/08
Image transfer contact motor error - check for mechanical binds 12/05/08
Image transfer contact motor error - check/clean/replace contact sensor 12/05/08
Image transfer contact motor error - replace contact motor 12/05/08
Image transfer unit error - check/clean encoder sensor 12/05/08
Image transfer unit error - reinstall transfer unit 12/05/08
Image transfer unit error - replace transfer unit motor 12/05/08
Paper transfer unit contact error - check/clean/replace contact sensor 12/05/08
Paper transfer unit contact error - is 24Vs supplied to motor, check door sws. 12/05/08
Paper transfer unit contact error - replace IOB 12/05/08
Separation power pack error - replace the IOB 12/05/08
Separation power pack error - replace the HVPS 12/05/08
Separation power pack error - check connections 12/05/08
Toner transport motor error - check for binding/overload of motor 12/05/08
Toner transport motor error - replace toner transport motor 12/05/08
Toner transport motor error - check for 24Vs input, check door sws 12/05/08
High voltage drum\dev bias output error - replace HVPS 12/05/08
High voltage drum\dev bias output error - check connections to PCU 12/05/08
Image TX/Paper TX bias error - replace HVPS 12/05/08
Image TX/Paper TX bias error - check connections 12/05/08
Image TX/Paper TX bias error - check ITB or Paper transfer unit for shorts 12/05/08
Developer initialization error after succesful initialization - Reset and disregard service code. 12/08/08
Tray 2 sensor does not turn OFF - feeding extra paper into paper path, check/clean replace paper end 12/08/08
sensor, use SP5-803-62 to check
Tray 2 sensor does not turn OFF - replace feed tires 12/08/08
Tray 2 sensor does not turn OFF - check for correct paper loading and quality 12/08/08
Tray 1 sensor does not turn OFF - replace feed tires 12/08/08
Tray 1 sensor does not turn OFF - check for correct paper loading and quality 12/08/08
Tray 1 sensor does not turn OFF - feeding extra paper into paper path, check/clean/replace paper end 12/08/08
sensor, use SP5-803-62 to check.
Solution Text Updated
If print/scan/fax is not active make sure System software is 3.01 or above and Engine is 1.10 or above. 12/08/08

to enable adf set sp 2 to 1 12/08/08


EDP 817163 Savin Black Ink Type 3590 12/08/08
Set sort mode as default to use this function 12/08/08
Set scanner sp1012 set to 0 (user info release) to allow selecting users for batches of scans. 12/08/08
TX reports not printing - TX Status Report turned on via user tools 12/08/08
TX reports not printing - U/T - fax, initial settings, parameter #03, bit 0 (mem) and bit 5 (Immed) set to 1 12/08/08
for ON.
Monitor error - Defective 256MB memory DIMM 12/08/08
charge roller error- clean charge roller contact, also id sensor 12/08/08
Application error - Update fiery patch file 1-103CJ7.ps 12/08/08
LD unit error M - Replace LD unit 12/08/08
LD unit error M - Replace PSU G 12/08/08
LD unit error M - Replace IPU pcb 12/08/08
LD unit error M - Replace FIB pcb 12/08/08
Laser synch detect error - C - Replace laser synch detect pcb 12/08/08
Skew correction error Y - Replace BTL adjustment motor 12/08/08
Skew correction error Y - Replace LD unit 12/08/08
Skew correction error M - Replace BTL adjustment motor 12/08/08
Skew correction error M - Replace LD unit 12/08/08
Skew correction error C - Replace BTL adjustment motor 12/08/08
Skew correction error C - Replace LD unit 12/08/08
MUSIC error - Replace ITB (poor image density) 12/08/08
MUSIC error - Replace MUSIC and ID sensor 12/08/08
Charge corona wire leak K - Replace CGB power pack 12/08/08
Charge corona wire leak K - Replace Drum unit 12/08/08
Charge corona wire leak K - Replace Charge corona assembly 12/08/08
Charge corona wire leak K - Replace BCU pcb 12/08/08
Charge corona wire leak C - Replace Charge corona assembly 12/08/08
Charge corona wire leak C - Replace CGB power pack 12/08/08
Charge corona wire leak C - Replace BCU pcb 12/08/08
Charge corona wire leak C - Replace drum unit 12/08/08
Charge corona wire leak M - Replace Charge corona assembly 12/08/08
Charge corona wire leak M - Replace CGB power pack 12/08/08
Solution Text Updated
Charge corona wire leak M - Replace BCU pcb 12/08/08
Charge corona wire leak M - Replace drum unit 12/08/08
Charge corona wire leak Y - Replace Charge corona assembly 12/08/08
Charge corona wire leak Y - Replace CGB power pack 12/08/08
Charge corona wire leak Y - Replace drum unit 12/08/08
Charge corona wire leak Y - Replace BCU pcb 12/08/08
Relay jam - Replace Tray 1 vertical clutch 12/09/08
Charge leak error - Clean or replace air duct - Part # B2342170. 12/09/08
Third tab of 5 tab set jams or bends - Install tab kit VR340033 12/09/08
Charge corona cleaner error - Replace charge corona assembly 12/09/08
Finisher Entrance sensor does not turn ON - check/clean/replace finisher entrance sensor 12/09/08
Finisher Entrance sensor does not turn ON - check for paper hesitation in bridge unit 12/09/08
Finisher Entrance sensor does not turn ON - check finisher entrance guide plate alignment 12/09/08
Duplex unit fan error - Fuser exhaust fan blocked or has paper in it. 12/09/08
Scan router V2 Lite is not compitable with this machine 12/09/08
Transport drive belt worn - Replace belt - Clean and lube transport belt drive rollers 12/09/08
Temp/humidity sensor error - check harness connection(s) to sensor 12/09/08
Temp/humidity sensor error - replace temp/humidity sensor 12/09/08
Tray 1 error - tray overloaded or loaded wrong 12/09/08
Tray 1 error - replace lift motor 12/09/08
Tray 1 error - clean/check/replace tray lift sensor 12/09/08
Tray 1 error - check for mechanical binds in tray 12/09/08
Tray 2 error - check for paper overloaded or loaded wrong 12/09/08
Tray 2 error - replace lift motor 12/09/08
Tray 2 error - check/clean/replace lift sensor 12/09/08
Tray 2 error - check for mechanical binds in lift mechanism 12/09/08
(01) Tray 3 lift error - check/clean/replace upper limit sensor 12/09/08
(01) Tray 3 lift error - check paper is loaded correctly 12/09/08
(01) Tray 3 lift error - replace lift motor 12/09/08
(01) LCT - check upper and lower limit sensors 12/09/08
(01) LCT - check paper is loaded correctly 12/09/08
(01) LCT - check for mechanical binds in lift mechanism 12/09/08
(02) LCT - check/clean/replace end fence HP sensor 12/09/08
(02) LCT - check tray motor operation, replace as needed 12/09/08
Solution Text Updated
(02) LCT - check end fence slides smoothly across 12/09/08
(02) LCT - check transport clutch, replace as needed 12/09/08
(02) Tray 3 lowering error - check/clean/replace tray lift sensor 12/09/08
(02) Tray 3 lowering error - replace lift motor 12/09/08
(01) Tray 4 lift error - check/clean/replace lift sensor 12/09/08
(01) Tray 4 lift error - replace lift motor 12/09/08
(01) Tray 4 lift error - check paper is loaded correctly 12/09/08
(01) LCT error - replace lift motor 12/09/08
(01) LCT error - check paper is loaded correctly 12/09/08
(01) LCT error - check for mechanical binds in lift up/down operation 12/09/08
(02) LCT error - replace lift motor 12/09/08
(02) LCT error - check paper is loaded correctly 12/09/08
(02) Tray 4 lowering error - check/clean/replace lift sensor 12/09/08
(01) LCT Tray 5 lift error - replace lift motor 12/09/08
(01) LCT Tray 5 lift error - check for proper loading of paper 12/09/08
(01) LCT Tray 5 lift error - check/clean/replace lift sensor 12/09/08
(02) LCT Tray 5 lift error - Lower limt sensor on with lift sensor, check/clean/replace lower limit sensor 12/09/08

(02) LCT Tray 5 lift error - lift sensor on with lower limit sensor, check/clean/replace lift sensor 12/09/08
Fusing fan error - replace fan motor 12/09/08
Fusing fan error - replace IOB 12/09/08
Ventilation Fan (front or rear) error - check fans, replace as needed 12/09/08
Ventilation Fan (front or rear) error - check connections and harness 12/09/08
IH coil fan error - check for motor obstructions or binding 12/09/08
IH coil fan error - replace fan motor 12/09/08
IH coil fan error - check connections and harness to fan 12/09/08
IH inverter fan error - check connections and harness to fan 12/09/08
IH inverter fan error - replace fan motor 12/09/08
Second duct fan error - check connections and harness to fan 12/09/08
Second duct fan error - replace fan motor 12/09/08
Paper exit fan motor error - check connections and harness to fan 12/09/08
Paper exit fan motor error - replace fan motor 12/09/08
Duplex jogger motor error- Clean or replace jogger HP sensor 12/09/08
SP 5907 to set machine name - Plug and Play 12/09/08
Solution Text Updated
Replace finisher MPCB FS-108H-P-K 12/09/08
Disable V.8 Protocol Fax SP 1-105-004 Bit 2 to 0 12/10/08
Clean vertical transport rollers 12/10/08
SR90 BM 004 back jogger motor error-- check/replace back jogger HP sensor Q3 12/10/08
Repaired charge bias HV lead - Lead was pinched 12/10/08
Roll Feed Not Recognized: User Tools> System Settings> Key Op Tools> Tray Problem Settings> Do Not Use 12/10/08
Bypass> Switch machine Off/On
Replace LCD board 12/10/08

Punch Unit: NA. B702 7617 [TSB#001] 12/10/08


Insufficient Data when opening file scanned via SMB: Reseat or replace memory 12/10/08
Controller fan error - check connections to fan motor 12/10/08
Fusing/paper exit motor error - check for binding or overload on motor 12/10/08
Fusing/paper exit motor error - replace motor 12/10/08
HR thermopile error - replace thermopile 12/10/08
HR thermopile error - check connections to thermopile 12/10/08
HR warm-up error - clean thermopile 12/10/08
HR warm-up error - replace IH coil 12/10/08
HR warm-up error - check connections to IH coil and thermopile 12/10/08
HR overheat >215C - replace PSU 12/10/08
HR overheat >215C - replace IOB 12/10/08
HR overheat >215C - replace BICU 12/10/08
HR overheat >220C - replace PSU 12/10/08
HR overheat >220C - replace IOB 12/10/08
HR overheat >220C - replace BICU 12/10/08
Zero Cross error - replace PSU 12/10/08
Zero Cross error - check connections to fuser unit, check for shorts 12/10/08
Fusing unit rotation error - A level code, reset with SP5-810 12/10/08
Fusing unit rotation error - reinstall fuser 12/10/08
PR thermistor error - A level code, reset with SP5-810 12/10/08
PR thermistor error - check thermistor operation with SP1-106 12/10/08
PR thermistor error - check and reset fuser connection 12/10/08
HR warm-up error - check thermistor operation with SP1-106 12/10/08
HR warm-up error - A level code, reset with SP5-810 12/10/08
HR warm-up error - replace IH inverter board 12/10/08
Solution Text Updated
HR overheat >230C - replace PSU 12/10/08
HR overheat >230C - replace IOB 12/10/08
HR overheat >230C - replace BICU 12/10/08
HR overheat >230C - A level code, reset with SP5-810 12/10/08
Installed wrong Printer/Scanner Kit - Should be Printer/Scanner Kit Type 1356 12/10/08
LDU shutter error: Update engine firmware to 1.05:2 12/10/08
Oil supply unit error - Replace oil application unit 12/10/08
Replace Main Board 12/10/08
Replace Fusing Unit 12/10/08
Shift tray lift motor error - Replace stack height sensors 12/11/08
LCT Relay sensor stay on error - Replace LCT relay sensor. 12/11/08
Collection bottle operation time is SP-2972 12/11/08
Mac OS scan to folder setup. Suggest Faq ID 90058 12/11/08
Mac OS scan to folder setup. Suggest Faq ID 90058 12/11/08
Confirm that optimun for thick paper in user tools is off. 12/11/08
B234/ B235 TCRU KIT Part # = B234TCRUKIT 12/11/08
B236 TCRU KIT part # = B236TCRUKIT 12/11/08
Fails to add toner - Check toner hopper toner end sensor for faulty connection 12/11/08
PM kit = PMB234300k 12/11/08
Actuator for Web end sensor out of place 12/11/08
Thermal head driving error - Update firmware to ver. 3.17 or higher 12/11/08
Unable to adjust brightness of operation panel through User Tools 2-4 (LCD Contrast) - Update firmware 12/11/08
to ver. 3.13 or higher
Data lost when moving old nvram from existing mpu to new mpu - Update engine firmware to ver. 3.10 or 12/11/08
higher
Clamper error - Update engine firmware to ver. 2.54 or higher 12/11/08
Master eject jam "E" falsely detected - Update engine firmware to ver. 2.54 or higher 12/11/08
Inspect master drive roller for uneven wear 12/11/08
Mac OS scan to folder setup. Suggest Faq ID 90058 12/11/08
Memory overflow error - Replace controller memory 12/11/08
HR overheat >240C - replace PSU 12/11/08
HR overheat >240C - replace IOB 12/11/08
HR overheat >240C - replace BICU 12/11/08
HR overheat >240C - A level code, reset with SP5-810 12/11/08
HR overheat >240C - check thermistors with SP1-106, replace as needed 12/11/08
Solution Text Updated
Zero Cross error - check the power source at wall 12/11/08
Zero Cross error - see Zero Cross explanations in FSM between SC 557 and SC 547 12/11/08
Consecutive fusing jams - check jam history in SP7-507 12/11/08
Consecutive fusing jams - SP1-159-001 turns this SC mode OFF/ON, OFF is default 12/11/08
Consecutive fusing jams - A level jam, reset with SP5-810 12/11/08
PR thermistor error - check thermistor with SP1-106 12/11/08
PR thermistor error - check fusing unit/thermistor connections 12/11/08
PR temperature error - check thermistor in SP1-106, replace as needed 12/11/08
PR temperature error - replace fusing lamp 12/11/08
PR overheat >215C - replace PSU 12/11/08
PR overheat >215C - replace IOB 12/11/08
PR overheat >215C - replace BICU 12/11/08
PR overheat >215C - A level code, reset with SP5-810 12/11/08
PR temperature error - A level code, reset with SP5-810 12/11/08
PR overheat >220C - replace PSU 12/11/08
PR overheat >220C - replace IOB 12/11/08
PR overheat >220C - A level code, reset with SP5-810 12/11/08
PR overheat >220C - check thermistor operation with SP1-106, replace as needed 12/11/08
PR overheat >220C - replace BICU 12/11/08
PR lamp full pwr >180 secs - A level code, reset with SP5-810 12/11/08
PR lamp full pwr >180 secs - replace PSU 12/11/08
PR lamp full pwr >180 secs - check thermistor with SP1-106, replace as needed 12/11/08
PR contact sensor error - check contact sensor feeler condition and operation 12/11/08
PR contact sensor error - reset by turning MSW OFF/ON 12/11/08
IH inverter input voltage error - replace IH inverter 12/11/08
IH inverter input voltage error - check CN-981 on IH inverter 12/11/08
IH inverter input votlage error - check wall voltage 12/11/08
IH inverter current error - check connections and wires from IH inverter to IH coil 12/11/08
IH coil full pwr >220secs - A level code, reset with SP5-810 12/11/08
IH coil full pwr >220secs - replace IH inverter 12/11/08
IH coil full pwr >220secs - replace IOB 12/11/08
IH coil full pwr >220secs - replace BICU 12/11/08
Can the BK5010 Single Sheet Fold - Yes. 12/11/08
Potential sensor error K (VL) - Correct harness connection to IPU 12/11/08
Solution Text Updated
Please wait after firmware update - Boot from SD card to confirm firmware downloaded then remove 12/11/08
card and reboot
Oil supply unit error - Replace oil stepper motor-refer to TSB 010 12/11/08
(01) VSP or VSG out of range - check drum ground 12/12/08
(01) VSP or VSG out of range - drum coated with toner dust 12/12/08
(01) VSP or VSG out of range - replace ID sensor 12/12/08
(01) VSP or VSG out of range - reintialize ID sensor with SP3-001-02 12/12/08
(01) VSP or VSG out of range - replace IOB 12/12/08
(01) VSP or VSG out of range - check toner concentration level 12/12/08
(02) VSP or VSG at 5v - replace ID sensor 12/12/08
(02) VSP or VSG at 5v - replace IOB 12/12/08
(02) VSP or VSG at 5v - reintialize ID sensor with SP3-001-02 12/12/08
(03) VSDP error - replace ID sensor 12/12/08
(03) VSDP error - reinitialize with SP3-001-02 12/12/08
(03) VSDP error - check drum ground 12/12/08
(03) VSDP error - check for toner filming on drum 12/12/08
(03) VSDP error - replace IOB 12/12/08
(04) VSG error - check drum ground 12/12/08
(04) VSG error - check for toner filming on drum 12/12/08
(04) VSG error - replace drum 12/12/08
(04) VSG error - replace ID sensor 12/12/08
(04) VSG error - replace IOB 12/12/08
(04) VSG error - reintialize ID sensor with SP3-001-02 12/12/08
(05) VSG out of range - replace ID sensor 12/12/08
(05) VSG out of range - replace IOB 12/12/08
(05) VSG out of range - replace drum 12/12/08
(05) VSG out of range - check drum ground 12/12/08
(05) VSG out of range - check for toner filming on drum 12/12/08
Self-diagnostic font ROM error -replace controller board 12/12/08
Blank display - replace IOB 12/12/08
Independent toner supply message - Incorrect, non Ricoh or defective toner cartridge installed 12/12/08

Cold offset - Refer to TSB # 016 for fusing solution 12/12/08


How to turn display off - use SP5-051 set to "1" 12/12/08
Solution Text Updated
Single color not fusing - wrong toner in cartridge (customer issue) 12/12/08
Finisher connection error: Finisher connection defective 12/12/08
Finisher connection error: Finisher not connected 12/12/08
Self diagnosis error, Clock Generator - replace Controller Board 12/12/08
Feed out jogger motor error - replace jogger motor 12/12/08
SD Card Error - Install DESS module 12/12/08
SD Card Error - Install correct SD card or the file of the expanded authentication module 12/12/08
Destintation # display is limited and redial is disabled - set SP1-101-30 bit 2 to 1 12/12/08
Sheets not jogged correctly - SP 6-132 for Jogger fence fine adjust 12/12/08
Defective stacker (sponge roller assy) - reform assembly to less tension when stacking 12/12/08
Finisher entrance jam - check finisher alignment/height to copier 12/12/08

Color mechanical counter error - check connections to counter 12/12/08


Color mechanical counter error - replace counter 12/12/08
ARDF comm error - replace the BICU 12/12/08
ARDF comm error - replace ARDF main pcb 12/12/08
ARDF comm error - check harness connection to copier 12/12/08
Finisher comm error - check harness from finisher to copier 12/12/08
Finisher comm error - replace IOB 12/12/08
Finisher comm error - replace BICU 12/12/08
Finisher comm error - replace finisher MPCB 12/12/08
Finisher comm error - check for proper input/supply voltages from copier 12/12/08
PTU comm error - check harness connections to copier 12/12/08
PTU comm error - replace IOB 12/12/08
PTU comm error - replace BICU 12/12/08
PTU comm error - replace PTU MPCB 12/12/08
2nd Paper Bank comm error - NOT USED IN THIS MACHINE 12/12/08
Counter device error 1 - check connection to optional counter device 12/12/08
Counter device error 1 - use SP5-113 to enable device 12/12/08
Counter device error 2 - check connedtions to external counter device 12/12/08
Counter device error 2 - use SP5-113 to enable optional device 12/12/08
Counter device error 3 - counter device defective 12/12/08
Counter device error 3 - counter device battery problem 12/12/08
Counter device error 4 - counter device defective 12/12/08
Solution Text Updated
Counter device error 4 - counter device battery defective 12/12/08
(01) SD card error - defective SD card or card insertion 12/12/08
(01) SD card error - install the DESS module 12/12/08
(02) SD card error - incorrect module version 12/12/08
(02) SD card error - install the correct file of the expanded authentication module 12/12/08
BICU control data TX error - replace controller board 12/12/08
BICU control data TX error - replace BICU board 12/12/08
(001) Remote service modem authentication error - disconnected or bad phone line 12/12/08
(001) Remote service modem authentication error - replace modem board 12/12/08
(001) Remote service modem authentication error - check and set SP5-816-156 user name and SP5-816- 12/12/08
157 password
(004) Remote service modem authentication error - incorrect modem settings 12/12/08
(004) Remote service modem authentication error - check and set AT command with SP5-819-160 12/12/08

(004) Remote service modem authentication error - check phone line 12/12/08
(005) Remote service modem authentication error - check phone line 12/12/08
(005) Remote service modem authentication error - same as (001) 12/12/08
(004) Remote service modem authentication error - same as (001) 12/12/08
Incorrect dial up connection - NO ACTION REQUIRED, THIS SC CODE DOES NOT INTERFERE WITH 12/12/08
OPERATION OF MACHINE
EEPROM error - caused by external noise 12/12/08
EEPROM error - turn MSW OFF/ON to reset 12/12/08
Engine start up error - reload firmware 12/12/08
Engine start up error - test w/o; HDD, memory, SD cards 12/12/08
Controller to OP panel comm error - check controller board connections 12/12/08
Controller to OP panel comm error - replace controller board 12/12/08
Controller to OP panel comm error - reflash firmware 12/12/08
Controller to OP panel comm error - try w/o HDD 12/12/08
RFID comm error - replace RFID board 12/12/08
RFID comm error - replace toner cartridge 12/12/08
Memory chip at TD sensor error - replace BICU 12/12/08
Memory chip at TD sensor error - replace developer unit 12/12/08
RFID unit check error - may be caused by external noise 12/12/08
Memory address error - check controller and BICU connections 12/12/08
Memory address error - replace controller 12/12/08
Solution Text Updated
GAVD comm error - replace BICU 12/12/08
GAVD comm error - replace laser unit assy 12/12/08
GAVD comm error - check connections to laser unit 12/12/08
Startup error, controller to op panel (G570 only) - defective memory dimm, DIMM 1 in CN7 and DIMM 2 12/12/08
in CN 8
Startup error, controller to op panel (G570 only) - replace controller board 12/12/08
Startup error, controller to op panel (G570 only) - replace operation panel 12/12/08
High voltage power board: Charge voltage output error [Y]: Replace PCU yellow 12/12/08
High voltage power board: Charge voltage output error [Y]: Replace drum positioning plate 12/12/08
High voltage power board: Charge voltage output error [Y]: Replace high voltage supply board 12/12/08
Charge grid high voltage error K - Replace Charge corona assembly 12/12/08
Charge grid high voltage error K - Replace Charge power pack 12/12/08
Charge grid high voltage error K - Replace BCU 12/12/08
Charge grid high voltage error K - Replace Drum Unit 12/12/08
Charge grid high voltage error C - Replace Charge corona assembly 12/12/08
Charge grid high voltage error C - Replace CBG power pack 12/12/08
Charge grid high voltage error C - Replace BCU 12/12/08
Charge grid high voltage error C - Replace drum unit 12/12/08
Charge grid high voltage error M - Replace Charge corona assembly 12/12/08
Charge grid high voltage error M - Replace CGB power pack 12/12/08
Charge grid high voltage error M - Replace BCU 12/12/08
Charge grid high voltage error M - Replace drum unit 12/12/08
Charge grid high voltage error Y - Replace Charge corona assembly 12/12/08
Charge grid high voltage error Y - Replace CGB power pack 12/12/08
Charge grid high voltage error Y - Replace BCU 12/12/08
Charge grid high voltage error Y - Replace drum unit 12/12/08
Charge cleaning unit position error K - Replace charge cleaning HP sensor 12/12/08
Charge cleaning unit position error K - Replace charge cleaning motor 12/12/08
Developer bias high voltage error(leak) K - Replace Developer HVPS 12/12/08
Developer bias high voltage error(leak) K - Replace Developer unit 12/12/08
Developer bias high voltage error(leak) C - Replace Developer HVPS 12/12/08
Developer bias high voltage error(leak) C - Replace Developer unit 12/12/08
Developer bias high voltage error(leak) M - Replace Developer HVPS 12/12/08
Developer bias high voltage error(leak) M - Replace Developer unit 12/12/08
Solution Text Updated
Developer bias high voltage error(leak) Y - Replace Developer HVPS 12/12/08
Developer bias high voltage error(leak) Y - Replace Developer motor 12/12/08
Development motor error lock K - Replace developer drive motor 12/12/08
Development motor error lock K - Replace developer unit - binding 12/12/08
Development motor error lock C - Replace developer drive motor 12/12/08
Development motor error lock C - Replace developer unit - binding 12/12/08
Development motor error lock M - Replace developer drive motor 12/12/08
Development motor error lock M - Replace developer unit - binding 12/12/08
Development motor error lock Y - Replace developer drive motor 12/12/08
Development motor error lock Y - Replace developer unit - binding 12/12/08
PM Kit part # PMB132XXXK - XXX = PM cycle meter reading 12/15/08
To use User Codes with MAC OS10 utilize JOB LOG under print screen 12/15/08
Inspect docking sensor 12/15/08
Dirty Background - use correct #B2969640 developer 12/15/08
GBC / BK5010 firmware located on TSSC site - Under custom/special firmware (Engine Firmware) 12/15/08

GBC / BK5010 firmware located on TSSC site - Under custom/special firmware (Engine Firmware) 12/15/08

GBC Jam - Non specific - Jam count will increment when door is open 12/15/08
GBC Jam - To reset jam you must also reset finisher front door 12/15/08
To enable GBC punch - Select User tools/copier document server features/input-output/punch 12/15/08
type/select blank punch type key/Multi punch left
NOTE - GBC Multi Punch top is not an available function for this machine 12/15/08

No NIC lites - Temp NCS firmware - forces DHCP behavior to behave like previous generation models 12/15/08

No NIC lites - manual set speed to 100bps with auto detect off 12/15/08
Controller start up error - Formatt HDD 12/15/08
Perform CIS and tray side to side adjustments 12/15/08
Web End Error - Reset with sp1902 set to 0 and reboot machine. 12/15/08
Replace positioning roller and positioning roller drive belt. 12/16/08
SBU transmission error - Reseat sbu and vib harnesses 12/16/08
Black drum/developer motor error - Replace development unit. 12/16/08
Expected drum life is 1.2million copies 12/16/08
Closer Cover - Check tandem tray harness pinched or Fuse 105 blown. 12/16/08
Solution Text Updated
DF original stopper HP error - check/clean/replace stopper HP sensor 12/16/08
DF original stopper HP error - replace DF pick-up motor 12/16/08
DF original stopper HP error - check for mechanical binds 12/16/08
DF pick-up roller HP sensor error - check/clean/replace pick-up HP sensor 12/16/08
DF pick-up roller HP sensor error - check for mechanical binds 12/16/08
Finisher jogger motor error - check for binds in fence movement 12/16/08
Finisher jogger motor error - check/clean/replace jogger fence HP sensor 12/16/08
Finisher jogger motor error - replace jogger motor 12/16/08
Finisher Stack feed out motor error - check/clean/replace stack feed out HP sensor 12/16/08
Finisher Stack feed out motor error - replace stack feed motor 12/16/08
Finisher Stack feed out motor error - check for mechanical binds 12/16/08
Finisher exit guide plate motor error - check/clean/replace guide plate HP sensor 12/16/08
Finisher exit guide plate motor error - check for binds/overload on motor 12/16/08
Finisher exit guide plate motor error - replace motor 12/16/08
Finisher tray 1 shift motor error - check/clean/replace shift tray HP sensor 12/16/08
Finisher tray 1 shift motor error - check for binds in tray movement 12/16/08
Finisher tray 1 shift motor error - replace shift motor 12/16/08
Finisher corner stapler motor error - 1st detection issues a Jam code, 2nd a SC code 12/16/08
Finisher corner stapler motor error - check for binds in stapler movement 12/16/08
Finisher corner stapler motor error - check/clean/replace stapler HP sensor 12/16/08
Finisher corner stapler rotation motor error - replace rotation motor 12/16/08
Finisher corner stapler rotation motor error - check for binds 12/16/08
Finisher stapler movement motor error - check/clean/replace stapler HP sensor 12/16/08
Finisher stapler movement motor error - check for binds in stapler movement 12/16/08
Booklet FRONT stapler motor error - check for binds in stapler movement 12/16/08
Booklet FRONT stapler motor error - replace front stapler motor 12/16/08
Booklet REAR stapler motor error - replace rear stapler motor 12/16/08
Booklet FRONT stapler motor error - check for binds in stapler movement 12/16/08
Not used with this machine 12/16/08
Finisher tray lift motor error - replace shift tray motor 12/16/08
Return roller motor error - check for binds in motor operation 12/16/08
Return roller motor error - check/clean/replace return roller HP sensor 12/16/08
Finisher Punch motor error - replace punch motor 12/16/08
Toner MP 1350A (Black) 884944 12/16/08
Solution Text Updated
Perform paper size reset adjustment. 12/16/08
Relay jam - Rebuild Tray 1 paper feed unit 12/17/08
Replace wiring harness for original detection sensor (Set sensor) 12/17/08

DLT tray does not lift - Check short connector - Not plugged in to left side tray connector 12/17/08
Replace upper duplex guide torgue limiter gear - due to bent duplex guide 12/17/08
Software error - Replaced BCU Board. 12/17/08
Finisher Punch motor error - check/clean/replace punch HP sensor 12/17/08
Finisher Punch motor error - check for blockages in the punch mechanism 12/17/08
Finisher folder plate motor error - check/clean/replace folder plate HP sensor 12/17/08
Finisher folder plate motor error - check for obstructions in plate movement 12/17/08
Punch movement motor error - replace punch movement motor 12/17/08
Punch movement motor error - check/clean/replace punch movement HP sensor 12/17/08
Paper position sensor slide motor error - replace motor 12/17/08
Paper position sensor slide motor error - check for binds/overloads 12/17/08
Shift motor error - check/clean/replace shift motor HP sensor 12/17/08
Shift motor error - replace shift motor 12/17/08
Bridge unit error - check bridge unit connections 12/17/08
Finisher error - check connections between finisher and machine 12/17/08
Finisher error - bridge unit installed w/o finisher, remove bridge or install finisher 12/17/08
Energy saving I/O error - replace controller board 12/17/08
Fatal kernel error - replace controller board 12/17/08
Fatal kernel error - reflash firmware 12/17/08
Fatal kernel error - remove optional SD cards, RAM etc to isolate problem 12/17/08
CPU error - replace controller board 12/17/08
CPU error - reseat fax connections and MBU connection 12/17/08
Wireless LAN card not detected - check card insertion and contacts 12/17/08
Wireless LAN card not detected - replace wireless card 12/17/08
Wireless LAN/Bluetooth not detected - check card insertion and clean contacts 12/17/08
Wireless LAN/Bluetooth not detected - replace card 12/17/08
Wireless LAN/Bluetooth card error - check card connections 12/17/08
Wireless LAN/Bluetooth card error - replace card 12/17/08
Wireless LAN/Bluetooth card error - check card connections 12/17/08
Wireless LAN/Bluetooth card error - replace card 12/17/08
Solution Text Updated
USB interface error - replace the USB board 12/17/08
USB interface error - check connections 12/17/08
(0) Controller fails to get a new encryption key - replace controller board 12/17/08
(1) Controller fails to copy a new encryption key to the HDD - replace the controller 12/17/08
(2) Controller fails to copy a new encryption key to the HDD - replace controller 12/17/08
(1) Controller fails to copy a new encryption key to the HDD - replace the HDD 12/17/08
(2) (1) Controller fails to copy a new encryption key to the HDD - replace the HDD 12/17/08
(30) NVRAM data encryption error - replace the controller board 12/17/08
(30) NVRAM data encryption error - replace NVRAM on controller 12/17/08
(30) NVRAM data encryption error - replace controller board 12/17/08
(31) Other error - same as SC 991 codes 12/17/08
(8) HDD check error - check HDD cable connections 12/17/08
(8) HDD check error - format the HDD 12/17/08
(8) HDD check error - replace the HDD 12/17/08
(9) NVRAM to HDD data encryption not completed - format the HDD 12/17/08
(9) (9) NVRAM to HDD data encryption not completed - replace HDD 12/17/08
(10) Data read/write error more then twice - format HDD 12/17/08
(10) Data read/write error more then twice - replace HDD 12/17/08
(10) Data read/write error more then twice - replace controller 12/17/08
HDD initialization error - reformat the HDD 12/17/08
HDD initialization error - replace the HDD 12/17/08
HDD reboot error - check HDD cable connections 12/17/08
HDD reboot error - replace the HDD 12/17/08
HDD reboot error - replace the controller board 12/17/08
HDD read error - replace the HDD 12/17/08
HDD read error - reformat the HDD 12/17/08
HDD read error - replace the controller board 12/17/08
HDD data TX fails - reformat the HDD 12/17/08
HDD data TX fails - replace the HDD 12/17/08
Enable by setting System Switch 02 Bit 2 to 1 12/17/08
Fusing temp unstable - replace IO board 12/18/08
Fusing temp unstable - replace thermistor, monitor with SP1-106 12/18/08
Fusing temp unstable - bad connection at the fuser plug 12/18/08
Fusing temp unstable - replace PSU 12/18/08
Solution Text Updated
Fusing temp unstable - reseat fuser unit 12/18/08
LCT relay sensor ON - check/clean/replace sensor 12/18/08
Fusing overheat error 3: Defective power supply 12/18/08
Fusing overheat error 3: Deferctive hot roller thermistor 12/18/08
Fatal Kernel error - update fw WebUapl 1.10 Network DocBox 1.07M Web Support 1.53 12/18/08

Fatal Kernel error - with '7061 6765 6f75 743a 20' appearing after code, add 256Mb Memory 12/18/08

Fatal Kernel error - turn off NIB SP 5-985-1 to 0 if a 'B' model with no scanner or printer option 12/18/08

Fatal Kernel error when HDD removed - Turn off on-board NIC SP 5985-1 to a 0 12/18/08

Fatal kernal error - Controller board defective 12/18/08

Fatal kernal error - Expanded memory defective 12/18/08

Fatal kernal error - Insufficient memory 12/18/08

Uses SR-790 (B408), SR-3020 (B804) or SR-3030 (SR3030) only 12/18/08


HDD access error - reformat HDD 12/18/08
HDD access error - replace HDD 12/18/08
HDD access error - check HDD connections to controller 12/18/08
SD card authentication error - license is not for this machine 12/18/08
SD card authentication error - SD card is corrupted 12/18/08
SD card authentication error - wrong Type card for machine, check product support guide 12/18/08
SD card error - card not inserted correctly in slot 12/18/08
SD card error - replace SD card 12/18/08
SD card access error - replace the SD card 12/18/08
SD card access error - replace the controller 12/18/08
SD card access error - for file system errors, reformat the SD card on your PC and reload firmware 12/18/08

Address book error - reformat HDD 12/18/08


Address book error - Intialize address book with SP5-846-050 12/18/08
Address book error - Initialize the user information with SP5-832-006 12/18/08
Address book error - replace the HDD 12/18/08
HDD RX mail data error - Initialize HDD partition with SP5-832-007 12/18/08
Solution Text Updated
HDD RX mail data error - replace HDD 12/18/08
HDD TX mail data error - Initialize partition with SP5-832-008 12/18/08
HDD TX mail data error - replace HDD 12/18/08
Delete all error 1 - DOS unit SD card not installed 12/18/08
Delete all error 1 - replace DOS SD card 12/18/08
Delete all error 1 - reformat HDD 12/18/08
Delete all error 1 - replace HDD 12/18/08
Delete all error 2 - HDD logical format failed, try reformatting HDD 12/18/08
Delete all error 2 - replace HDD 12/18/08
(001) Log Data error - Initialize HDD with SP5-832-004 12/18/08
(002) Log Data error - encryption module not installed, disable with SP5-832-004 12/18/08
(003) Log Data error - Initialize HDD with SP5-832-004 12/18/08
(003) Log Data error - disable log encryption with SP9-730-004 ("0" is off) 12/18/08
(004) Log Data error - Initialize the HDD with SP5-832-004 12/18/08
(005) Log Data error - NVRAM or HDD installed from different machine 12/18/08
(005) Log Data error - Initialize HDD with SP5-832-004 12/18/08
(099 Log Data error - undefined error code 12/18/08
Shift tray motor error : Defective shift tray motor 12/18/08
Shift tray motor error : Defective shift tray home position sensor 12/18/08
Waste Toner Transport Motor 2 Sensor Error - Check for coil binding at waste toner bottle 12/18/08
Pre Stack Junction Gate Release Motor Error - Hand rotate the pre stack motors - re-test 12/18/08
Fuser overheat - fuser exhaust fan in backwards 12/19/08

Scanned file format as .dat - Turn off devide & send in UT Scanner features 12/19/08
Same as SC 764 (being checked as of 12/17/08) 12/19/08
-- Not used (as of 12/18/08) 12/19/08
(002) Log Data error - install the DESS module firmware 12/19/08
TPM system authentication error - replace controller board 12/19/08
TPM system authentication error - reload system firmware 12/19/08
File Format Converter error- replace the file format converter 12/19/08
Electrical counter error - replace NVRAM 12/19/08
Electrical counter error - replace controller board 12/19/08
External controller error 1 - see external controller instructions 12/19/08
External controller error 2 - see external controller instructions 12/19/08
Solution Text Updated
External controller error 3 - see external controller instructions 12/19/08
External controller error 4 - see external controller instructions 12/19/08
External controller error 5 - see external controller instructions 12/19/08
External controller error 6 - power lost at the EFI controller 12/19/08
External controller error 6 - EFI controller was rebooted 12/19/08
External controller error 6 - check connection from copier to EFI 12/19/08
Printer application error - reload printer firmware 12/19/08
Printer application error - insufficient memory 12/19/08
Printer font error - reload printer firmware 12/19/08
Software performance error - reload firmware 12/19/08
Software performance error - replace controller 12/19/08
Software continuity error - reload firmware 12/19/08
Software continuity error - insufficient memory 12/19/08
Undefined error - reload firmware 12/19/08
Operation panel management records exceeded - too many applications screen opened on the op panel 12/19/08
at once
(001) CPM setting error - install the previous NVRAM 12/19/08
(001) CPM setting error - input the S/N with SP5-811-004 and turn pwr off/on 12/19/08
(002) CPM setting error - reload the controller firmware 12/19/08
(002) CPM setting error - replace NVRAM 12/19/08
(003) CPM setting error - incorrect TYPE controller installed 12/19/08
(004) CPM setting error - incorrect MODEL controller installed 12/19/08
Application start error - reload firmware 12/19/08
Application start error - replace controller 12/19/08
Application start error - make sure SP5-875-001 is set to "0" 12/19/08
Connector CN 222 on IOB was loose 12/22/08
Controller startup error - Faulty fuser exit sensor harness shorting to frame 12/22/08
Polygon Mirror Motor Ready Error - Replace motor. 12/22/08
Duplex transport sensor 2 - Replace duplex transport sensor 12/22/08
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
Banding - Refer to D014 TSB #13 grease application bulletin. 12/22/08
Solution Text Updated
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
SP5871 was set to 1 set to 0 and reboot. 12/22/08
Cannot log into smart device monitor- make sure permit simple encryption is on 12/22/08
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
Replace controller NVRam 12/22/08

Software error - Replace HDD 12/22/08


SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
SD card address book swap - SP 5846-51/50 12/22/08
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
Cannot log in to smart device monitor - Set simply encryption to on 12/22/08
SR 4020 BKLT Inspect Front lower tray full sensor and actuator 12/22/08
Envelope printing supported according to operation maual page 57 58 and 59 12/22/08
Shift exit sensor error ( D374 finisher) - Replace shift exit sensor 12/22/08
Banding in 1 inch intervals, - Replace TX belt or unit 12/22/08
Transfered to solutions 12/22/08
Can only send fax in unhook dial mode - User parameter switch 22 bit 0. 12/22/08
Replace stapler unit 12/22/08
Solution Text Updated
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
To enable stamp data - SP 5853 then execute 12/22/08
Power ON jam - paper was left in machine and cover reclosed or turned back ON 12/22/08
Tray 1 PF Sensor does not turn ON - check for proper paper loading and paper quality 12/22/08
Tray 1 PF Sensor does not turn ON - replace feed tire 12/22/08
Tray 1 PF Sensor does not turn ON - check/clean/replace sensor 12/22/08
Tray 2 PF Sensor does not turn ON - check for proper paper loading and qualtiy 12/22/08
Tray 2 PF Sensor does not turn ON - replace feed tire 12/22/08
Tray 2 PF Sensor does not turn ON - check/clean/replace sensor 12/22/08
Tray 3 PF Sensor does not turn ON - check for proper paper loading and quality 12/22/08
Tray 3 PF Sensor does not turn ON - replace feed tire 12/22/08
Tray 3 PF Sensor does not turn ON - check/clean/replace sensor 12/22/08
Tray 4 PF Sensor does not turn ON - check for proper paper loading and quality 12/22/08
Tray 4 PF Sensor does not turn ON - replace feed tire 12/22/08
Tray 4 PF Sensor does not turn ON - check/clean/replace sensor 12/22/08
Bypass feed sensor does not turn ON - check/clean/replace sensor 12/22/08
Bypass feed sensor does not turn ON - check paper type, weight, quality 12/22/08
Duplex PF Sensor does not turn ON - check duplex feed rollers are clean 12/22/08
Duplex PF Sensor does not turn ON - excess paper curl causing duplex jams 12/22/08
Vertical transport sensor 1 does not turn ON - check for proper paper loading and quality in trays 1,2,3,4 12/22/08

Vertical transport sensor 1 does not turn ON - check/clean/replace sensor 12/22/08


Vertical transport sensor 2 does not turn ON - check/clean/replace sensor 12/22/08
Vertical transport sensor 2 does not turn ON - check paper loading and quality in trays 2,3,4 12/22/08
Bank (LCT) transport 1 sensor does not turn ON - check/clean/replace sensor 12/22/08
Registration sensor does not turn ON - check/clean/replace sensor 12/22/08
Registration sensor does not turn ON - check paper path for obstructions 12/22/08
Registration sensor does not turn ON - try SP1-003 paper buckle adjustment 12/22/08
Not used in this machine 12/22/08
Not used in this machine 12/22/08
Fusing entrance sensor not turned ON - check/clean/replace sensor 12/22/08
Fusing exit sensor not turn ON - check fuser for mechanical issues 12/22/08
Paper exit sensor does not turn ON - check/clean/replace sensor 12/22/08
Solution Text Updated
Not used in this machine 12/22/08
Junction gate feed sensor does not turn ON - check/clean/replace sensor 12/22/08
Duplex exit sensor does not turn ON - check/clean/replace sensor 12/22/08
Duplex reverse sensor does not turn ON - check/clean/replace sensor 12/22/08
Duplex entrance sensor does not turn ON - check/clean/replace sensor 12/22/08
Bias lead on CB HVPS broken Replace AZ320175 12/22/08
1 Bin exit sensor does not turn ON - check/clean/replace sensor 12/22/08
Vertical transport sensor 1 does not turn OFF - check/clean/replace sensor 12/22/08
Vertical transport sensor 2 does not turn OFF - check/clean/replace sensor 12/22/08
Bank (LCT) sensor 1 does not turn OFF - check/clean/replace sensor 12/22/08
Bank (LCT) sensor 2 does not turn OFF - check/clean/replace sensor 12/22/08
Not used in this machine 12/22/08
Not used in this machine 12/22/08
Registration sensor does not turn OFF - check/clean/replace sensor 12/22/08
LCT sensor does not turn OFF - check/clean/replace sensor 12/22/08
Fusing exit sensor does not turn OFF - check/clean/replace sensor 12/22/08
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
VM card to use is a Type C 12/22/08
Second line not seen / Set fax SP 1104-23 Bit 1 to a #1 12/22/08
To set a contact preference for which line to use - Enable the second G3 line in the accessories tab 12/22/08

SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
If SC 601 is faintly displayed while a blank display - Replace the PSU. 12/22/08
Refer to TSSC parts inquiry 12/22/08
Bridge exit sensor not turn ON - check/clean/replace sensor 12/23/08
Bridge transport sensor not turn ON - check/clean/replace sensor 12/23/08
Paper exit sensor does not turn OFF - check/clean/replace sensor 12/23/08
Bridge Unit exit sensor does not turn OFF - check/clean/replace sensor 12/23/08
Bridge transport sensor does not turn OFF - check/clean/replace sensor 12/23/08
Not used in this machine 12/23/08
Junction gate jam sensor does not turn OFF - check/clean/replace sensor 12/23/08
Solution Text Updated
Duplex exit sensor does not turn OFF - check/clean/replace sensor 12/23/08
Duplex entrance sensor (In) does not turn OFF - check/clean/replace sensor 12/23/08
1-Bin exit does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B408) entrance sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B408) shift tray lower exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B408) staple tray entrance sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B408) lower tray exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B408) Drive motor error - undetermined 12/23/08
Finisher (B408) stack height sensor does not turn ON after lower tray has gone up - check/clean/replace 12/23/08
sensor
Finisher (B408) stack height sensor does not turn OFF after lower tray has gone down - 12/23/08
check/clean/replace sensor
Finisher (B408) jogger HP sensor does not turn OFF after fence has moved - check/clean/replace sensor 12/23/08

Finisher (B408) jogger HP sensor does not turn ON after fence has returned home - check/clean/replace 12/23/08
sensor
Finisher (B408) shift roller HP sensor does not turn OFF after roller has moved - check/clean/replace 12/23/08
sensor
Finisher (B408) shift roller HP sensor does not turn ON after roller has gone home - check/clean/replace 12/23/08
sensor
Finisher (B408) stapler HP sensor does not turn OFF after stapler has moved - check/clean/replace sensor 12/23/08

Finisher (B408) stapler HP sensor does not turn ON after stapler has moved to home - 12/23/08
check/clean/replace sensor
Finisher (B408) stack feed out belt HP sensor does not turn OFF after belt has moved - 12/23/08
check/clean/replace sensor
Finisher (B408) stack feed out belt HP sensor does not turn OFF after belt has moved home - 12/23/08
check/clean/replace sensor
Finisher (B804/805) entrance sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804/805) proof exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804/805) upper tray exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804/805) stapling tray paper sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804/805) stapling tray paper sensor does not turn OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) upper tray exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804) folder bottom fence HP sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804) fold unit exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804) fold unit exit sensor does not turn OFF - check/clean/replace sensor 12/23/08
Solution Text Updated
Finisher (B804/805) upper tray limit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804/805) upper tray limit sensor does not turn OFF - check/clean/replace sensor 12/23/08
Finisher (N804/805) jogger fence HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) stack feed out belt HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08

Finisher (B804/805) shift roller HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) exit guide plate HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08

Finisher (B804/805) stacking roller HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08

Finisher (B804/805) corner stapler HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08

Finisher (B804/805) stapler rotation HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08

Finisher (B804/805) corner stapler does not finish within specified time - check for mechanical binds 12/23/08

Finisher (B804/805) booklet stapler does not finish within specified time 12/23/08
Finisher (B804) fold plate HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804) clamp roller HP sensor doesn not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804) fold bottom fence HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804) Stack junction gate HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08

Finisher (B804/805) punch encoder does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) punch movement HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08

Finisher (B804/805) paper position HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08

Finisher (B804/805) finisher communication error - check harness connection between finisher and 12/23/08
copier
SP hook adjustment MM page 7-134 12/23/08
Replace PCU for affected color 12/24/08
will not load SDK app., SP 5401 change 200,201,210,211 12/24/08
Jam at power ON - ususally paper left in ADF when covers were reclosed 12/24/08
Jam at power ON - check ADF cover safety switch is staying closed 12/24/08
Separation sensor does not turn ON - check/clean/replace sensor, use SP6-007-10 to check sensor 12/24/08

Separation sensor does not turn ON - check for original feed problems 12/24/08
Solution Text Updated
Separation sensor does not turn ON - check paper path goes over sensor towards rear side edge 12/24/08
Skew correction sensor does not turn ON - check/clean/replace sensor, use SP6-007 11 12/24/08
Skew correction sensor does not turn ON - check for original feed problems 12/24/08
Scan entrance sensor does not turn ON - check/clean/replace sensor, use SP6-007-12 to check 12/24/08
Scan entrance sensor does not turn ON - check for original feed problems 12/24/08
Registration sensor does not turn ON - check/clean/replace sensor, use SP6-007-13 to check 12/24/08
Inverter sensor does not turn ON - check/clean/replace sensor, use SP6-007-17 to check 12/24/08
Paper exit sensor does not turn ON - check/clean/replace sensor, use SP6-007-14 to check 12/24/08
Separation sensor does not turn OFF - check/clean/replace sensor, use SP6-007-10 to check 12/24/08
Skew correction sensor does not turn OFF - check/clean/replace sensor, use SP6-007-11 to check 12/24/08

Scan sensor does not turn OFF - check/clean/replace sensor, use SP6-007-12 to check 12/24/08
Registration sensor does not turn OFF - check/clean/replace sensor, use SP6-007-13 to check 12/24/08
Inverter sensor does not turn OFF - check/clean/replace sensor, use SP6-007-17 to check 12/24/08
Development motor error lock M - Use output mode 5804 - 164 to test motor 12/24/08
Development motor error lock c - Use output mode 5804 - 163 to test motor 12/24/08
Development motor error lock K - Use output mode 5804 - 162 to test motor 12/24/08
Main motor lock Defective main motor or Jammed sensor 12/29/08
E7100 - Booklet printing with user codes is not possible 12/29/08
E8100 Fiery does not support the Plockmatic and GBC options 12/29/08
Cannot WIN into @Remote - Check SP5-985 - set to Enable (1) 12/29/08
Set sp 1104 to 1 12/30/08
Close Door message: Open Fuse #6 12/30/08

FGATE ON error: Lost 5vS check connector 104 pin 1 on IPU board 12/30/08

Exposure lamp error- replace exposure lamp 12/30/08


Exposure lamp error- replace lamp stabilizer board 12/30/08
Exposure lamp error- exposure lamp connector defective 12/30/08
Exposure lamp error- white plate dirty 12/30/08
Exposure lamp error- scanner mirror or lens out of position 12/30/08
Scanner HP sensor does not turn OFF - scanner motor driver defective 12/30/08
Scanner HP sensor does not turn OFF - scanner motor defective 12/30/08
Scanner HP sensor does not turn OFF - check/clean/replace HP sensor 12/30/08
Solution Text Updated
Scanner HP sensor does not turn OFF - harness between SIO board and scanner motor disconnected 12/30/08

Scanner HP sensor does not turn OFF - harness between SIO and HP sensor disconnected 12/30/08
Black level detection error - check harness connections to SBU 12/30/08
Black level detection error - replacee SBU 12/30/08
White level detection error - dirty exposure glass or optics section 12/30/08
White level detection error - SBU board defective 12/30/08
White level detection error - replace exposure lamp 12/30/08
White level detection error - replace lamp stabilizer board 12/30/08
White level detection error - replace scanner motor 12/30/08
SBU communication error - replace SBU 12/30/08
SBU communication error - check harness and connections 12/30/08
SBU communication error - replace BICU 12/30/08
(001) IPU error - replace BICU 12/30/08
(001) IPU error - check connections between BICU and SBU 12/30/08
Copy data security unit error - reinstall copy data security board 12/30/08
Copy data security unit error - replace copy data security board 12/30/08
Serial number mismatch - NVRAM defective 12/30/08
Serial number mismatch - BICU replaced w/o original NVRAM 12/30/08
Polygon motor does not reach RPM - check harness and connections to motor 12/30/08
Polygon motor does not reach RPM - replace polygon motor driver board 12/30/08
Polygon motor does not reach RPM - replace polygon motor 12/30/08
Polygon motor does not turn OFF <3s - check harness and connections to motor driver board 12/30/08
Polygon motor does not turn OFF <3s - replace polygon motor driver board 12/30/08
Polygon motor does not turn OFF <3s - replace polygon motor 12/30/08
Laser sync detect end error (K) - check harness and connections to detect board 12/30/08
Laser sync detect end error (Y) - check harness and connections to sync detect board 12/30/08
Laser sync detect end error (Y) - replace Yellow sync detect board 12/30/08
Laser sync detect end error (Y) - replace LD board or driver 12/30/08
Laser sync detect end error (Y) - replace BICU 12/30/08
Laser sync detect end error (K) - replace Black sync detect board 12/30/08
Laser sync detect end error (K) - replace LD board or driver 12/30/08
Laser sync detect end error (K) - replace BICU 12/30/08
Laser sync detect end error (M) - check harness and connections to sync detect board 12/30/08
Solution Text Updated
Laser sync detect end error (M) - replace Magenta sync detect board 12/30/08
Laser sync detect end error (M) - replace BICU 12/30/08
Laser sync detect end error (C) - check harness and connections to sync detect board 12/30/08
Laser sync detect end error (C) - replace Cyan sync detect board 12/30/08
Laser sync detect end error (C) - replace BICU 12/30/08
Laser sync detect start error (K) - check harness and connections to laser sync detect board 12/30/08
Laser sync detect start error (K) - replace Black laser sync detect board 12/30/08
Laser sync detect start error (K) - replace LDB 12/30/08
Laser sync detect start error (K) - replace BICU 12/30/08
Laser sync detect start error (Y) - check harness and connections to laser sync detect board 12/30/08
Laser sync detect start error (Y) - replace laser sync detect board 12/30/08
Laser sync detect start error (Y) - replace LDB 12/30/08
Laser sync detect start error (Y) - replace BICU 12/30/08
Laser sync detect start error (C) - check harness and connections to laser sync detect board 12/30/08
Laser sync detect start error (C) - replace Cyan laser sync detect board 12/30/08
Laser sync detect start error (C) - replace LDB 12/30/08
Laser sync detect start error (C) - replace BICU 12/30/08
FGATE ON error (K) - replace the controller board 12/30/08
FGATE ON error (K) - replace BICU 12/30/08
FGATE ON error (K) - check connection between controller and BICU 12/30/08
FGATE OFF error (K) - replace the controller board 12/30/08
FGATE ON error (Y) - replace BICU 12/30/08
FGATE OFF error (Y) - replace BICU 12/30/08
FGATE ON error (M) - replace BICU 12/30/08
FGATE OFF error (M) - replace BICU 12/30/08
FGATE ON error (C) - replace BICU 12/30/08
FGATE OFF error (C) - replace BICU 12/30/08
LD error (K) - replace BICU 12/30/08
LD error (K) - check connections from BICU to laser unit 12/30/08
LD error (K) -replace BICU 12/30/08
LD error (M) - replace BICU 12/30/08
LD error (C) - replace BICU 12/30/08
LD error (C) - replace LD unit 12/30/08
LD error (M) - replace laser unit 12/30/08
Solution Text Updated
LD error (K) - replace laser unit 12/30/08
Line position adj error - pattern sampling error 12/30/08
Line position adj error - defective ID sensors for the line position adjustment 12/30/08
Line position adj error - replace image transfer belt 12/30/08
Line position adj error - defective PCU(s) 12/30/08
Line position adj error - defective laser optics housing unit 12/30/08
AC charge output error (K) - check black charge connections 12/30/08
AC charge output error (K) - replace Black PCU 12/30/08
AC charge output error (K) - replace HVPS 12/30/08
AC charge output error (M) - check Magenta charge connections 12/30/08
AC charge output error (M) - replace Magenta PCU 12/30/08
AC charge output error (M) - replace HVPS 12/30/08
AC charge output error (C) - replace Cyan PCU 12/30/08
AC charge output error (C) - replace HVPS 12/30/08
AC charge output error (C) - check Cyan charge connections 12/30/08
AC charge output error (Y) - check Yellow charge connections 12/30/08
AC charge output error (Y) - replace Yellow PCU 12/30/08
AC charge output error (Y) - replace HVPS 12/30/08
Scanner HP sensor does not turn ON - check/clean/replace sensor 12/30/08
Scanner HP sensor does not turn OFF - check connections between SIO and sensor 12/30/08
Scanner HP sensor does not turn OFF - check scanner movement 12/30/08
(002) IPU error - replace BICU 12/30/08
(002) IPU error - check connections between BICU and SBU 12/30/08
Copy data security unit error - uses EDP# 413985 Type F Copy Data Security Unit 12/30/08
Serial number mismatch - use SP5-811-004 to enter BICU serial number 12/30/08
Serial number mismatch - TSM needed to enter SP5-811-001 machine serial number 12/30/08
FGATE OFF error (K) - replace the BICU board 12/30/08
FGATE OFF error (K) - check connections between BICU and Controller 12/30/08
FGATE ON error (Y) - replace controller board 12/30/08
FGATE ON error (Y) - check connection between BICU and controller 12/30/08
FGATE OFF error (Y) - replace controller board 12/30/08
FGATE OFF error (Y) - check connection between BICU and controller 12/30/08
FGATE ON error (M) - replace controller board 12/30/08
FGATE ON error (M) - check connection between BICU and controller 12/30/08
Solution Text Updated
FGATE OFF error (M) - replace controller 12/30/08
FGATE OFF error (M) - check connection between BICU and controller 12/30/08
FGATE ON error (C) - replace controller 12/30/08
FGATE ON error (C) - check connection between controller and BICU 12/30/08
FGATE OFF error (C) - replace controller 12/30/08
FGATE OFF error (C) - check connection between controller and BICU 12/30/08
LD error (K) - replace LD unit 12/30/08
Colors Misaligned - Run Line Position Adjustment, SP2111-3, 2111-2, 2111-1 12/30/08
LD error (K) - check connections from BICU to laser unit 12/30/08
LD error (M) - check connections from BICU to laser unit 12/30/08
LD error (C) - check connections from BICU to laser unit 12/30/08
Black TD sensor >4.7v - check TD sensor connections 12/31/08
Black TD sensor >4.7v - check developer flow over TD sensor 12/31/08
Black TD sensor >4.7v - defective TD sensor 12/31/08
Magenta TD sensor >4.7v - defective TD sensor 12/31/08
Magenta TD sensor >4.7v - check for undertoned condition 12/31/08
Magenta TD sensor >4.7v - check TD sensor connections 12/31/08
Cyan TD sensor >4.7v - check TD sensor connections 12/31/08
Cyan TD sensor >4.7v - check for undertoned condition 12/31/08
Yellow TD sensor >4.7v - defective TD sensor 12/31/08
Yellow TD sensor >4.7v - check for undertoned condition 12/31/08
Yellow TD sensor >4.7v - check TD sensor connections 12/31/08
Black TD sensor <0.5v - check for overtoned condition 12/31/08
Black TD sensor <0.5v - check TD sensor connections 12/31/08
Black TD sensor <0.5v - TD sensor defective 12/31/08
Magenta TD sensor <0.5v - TD sensor defective 12/31/08
Magenta TD sensor <0.5v - check TD sensor connections 12/31/08
Magenta TD sensor <0.5v - check for overtoned condition 12/31/08
Cyan TD sensor <0.5v - check TD sensor connections 12/31/08
Cyan TD sensor <0.5v - TD sensor defective 12/31/08
Cyan TD sensor <0.5v - check for overtoned condition 12/31/08
Yellow TD sensor <0.5v - check for overtoned condition 12/31/08
Yellow TD sensor <0.5v - check TD sensor connections 12/31/08
Yellow TD sensor <0.5v - TD sensor defective 12/31/08
Solution Text Updated
Black TD sensor intialize adj error - heat seal not removed on new install 12/31/08
Black TD sensor intialize adj error - replace PCU 12/31/08
Black TD sensor intialize adj error - TD sensor defective 12/31/08
Black TD sensor intialize adj error - check TD connections 12/31/08
Magenta TD sensor intialize adj error - check TD sensor connections 12/31/08
Magenta TD sensor intialize adj error - TD sensor defective 12/31/08
Magenta TD sensor intialize adj error - replace PCU 12/31/08
Magenta TD sensor intialize adj error - heat seal not removed on new install 12/31/08
Cyan TD sensor intialize adj error - heat seal not remove on new install 12/31/08
Cyan TD sensor intialize adj error - check TD sensor connections 12/31/08
Cyan TD sensor intialize adj error - TD sensor defective 12/31/08
Cyan TD sensor intialize adj error - replace PCU 12/31/08
Yellow TD sensor intialize adj error - replace PCU 12/31/08
Yellow TD sensor intialize adj error - TD sensor defective 12/31/08
Yellow TD sensor intialize adj error - check TD sensor connections 12/31/08
Yellow TD sensor intialize adj error - hest seal not remove on new install 12/31/08
Black TD sensor >4.7v - check for undertoned condition 12/31/08
Black drum gear position error - check/clean replace drum gear position sensor 12/31/08
Black drum gear position error - check for binds in PCU, replace as needed 12/31/08
Magenta drum gear position error - check/clean/replace gear position sensor 12/31/08
Magenta drum gear position error - check for binds in PCU, replace as needed 12/31/08
Black drum/dev motor error - check for binds in drum or dev units 12/31/08
Black drum/dev motor error - replace drum/dev motor 12/31/08
Magenta drum/dev motor error - check for binds in drum/dev units 12/31/08
Magenta drum/dev motor error - replace drum/dev motor 12/31/08
Cyan drum/dev motor error - check for binds in drum/dev units 12/31/08
Cyan drum/dev motor error - replace drum/dev motor 12/31/08
Yellow drum/dev motor error - check for binds in drum/dev units 12/31/08
Yellow drum/dev motor error - replace drum/dev motor 12/31/08
ID sensor adj error - clean ID sensor 12/31/08
ID sensor adj error - check ID shutter operation 12/31/08
ID sensor adj error - replace the IOB 12/31/08
ID sensor adj error - replace ITB 12/31/08
ITB motor error - replace the ITB unit 12/31/08
Solution Text Updated
ITB motor error - replace the IOB 12/31/08
ITB contact motor error - replace ITB contact motor 12/31/08
ITB contact motor error - check/clean/replace belt contact sensor 12/31/08
ITB contact motor error - check for binds in ITB belt movement 12/31/08
ITB transfer unit error - reinstall ITB unit 12/31/08
ITB transfer unit error - replace ITB motor 12/31/08
ITB transfer unit error - replace ITB unit 12/31/08
Paper transfer unit contact error - check/clean/replace contact sensor 12/31/08
Paper transfer unit contact error - replace the IOB 12/31/08
Paper transfer unit contact error - replace the paper transfer contact motor 12/31/08
Separation power pack error - replace the HVPS 12/31/08
Separation power pack error - replace the IOB 12/31/08
Toner transport motor error - replace the toner transport motor 12/31/08
Toner transport motor error - check for overloading of motor 12/31/08
Drum/dev bias output error - replace the HVPS 12/31/08
Drum/dev bias output error - replace the drum unit 12/31/08
Drum/dev bias output error - replace the developer unit 12/31/08
Image transfer/paper transfer bias error - replace the HVPS 12/31/08
Image transfer/paper transfer bias error - replace the ITB unit 12/31/08
Image transfer/paper transfer bias error - replace the paper transfer unit 12/31/08
Temp/humidity sensor error - check harness and connections to sensor 12/31/08
Temp/humidity sensor error - replace temp/humidity sensor 12/31/08
Tray 1 error - check/clean/replace paper lift sensor 12/31/08
Tray 1 error - replace IOB 12/31/08
Tray 1 error - check paper lift for binds 12/31/08
Tray 1 error - check for proper paper loading 12/31/08
Tray 2 error - check for proper paper loading 12/31/08
Tray 2 error - check/clean/replace paper lift sensor 12/31/08
Tray 2 error - check for binding in paper lift mechanism 12/31/08
Tray 2 error - replace IOB 12/31/08
(01) Tray 3 PFU or LCT - check/clean/replace PFU upper limit sensor 12/31/08
(01) Tray 3 PFU - replace PFU lift motor 12/31/08
(01) Tray 3 PFU - check PFU for mechanical binds 12/31/08
(01) Tray 3 PFU - check for proper paper loading 12/31/08
Solution Text Updated
(01) Tray 3 LCT - replace LCT tray motor 12/31/08
(01) Tray 3 LCT - check/clean/replace LCT upper limit sensor 12/31/08
(01) Tray 3 LCT - check/clean/replace LCT end fence position sensor 12/31/08
(02) Tray 3 PFU - check/clean/replace PFU tray lift sensor 12/31/08
(02) Tray 3 PFU - replace tray lift motor 12/31/08
(02) Tray 3 PFU - check for PFU tray mechanical binds 12/31/08
(02) Tray 3 LCT - replace LCT tray motor 12/31/08
(02) Tray 3 LCT - check/clean/replace LCT end fence position sensor 12/31/08
(01) Tray 4 PFU - check/clean/replace PFU upper limit sensor 12/31/08
(01) Tray 4 PFU - replace PFU lift motor 12/31/08
(01) Tray 4 PFU - check for mechanical binds in PFU tray lift 12/31/08
(01) Tray 4 LCT - check/clean/replace LCT upper limit sensor 12/31/08
(01) Tray 4 LCT - check/clean/replace LCT lower limit sensor 12/31/08
(01) Tray 4 LCT - replace LCT lift motor 12/31/08
(01) Tray 4 LCT - check for mechanical binds in LCT lift mechanism 12/31/08
(02) Tray 4 PFU - check/clean/replace PFU lower limit sensor 12/31/08
(02) Tray 4 PFU - check for mechanical binds in PFU lift mechanism 12/31/08
(02) Tray 4 LCT - check/clean/replace LCT upper limit sensor 12/31/08
(02) Tray 4 LCT - check for mechanical binds in LCT lift mechanism 12/31/08
Tray 5 LCT error - replace the tray lift motor 12/31/08
Tray 5 LCT error - check/clean/replace tray lift sensor 12/31/08
Tray 5 LCT error - check/clean/replace lower limit sensor 12/31/08
Fusing fan error - check connections to fan motor 12/31/08
Fusing fan error - replace fusing fan 12/31/08
Fusing fan error - replace IOB 12/31/08
IH coil fan error - replace the IH fan motor 12/31/08
IH coil fan error - replace the IOB 12/31/08
Second duct fan error - replace the 2nd duct motor 12/31/08
Second duct fan error - replace the IOB 12/31/08
Paper exit fan error - replace the IOB 12/31/08
Paper exit fan error - replace the paper exit fan 12/31/08
Controller fan error - replace the IOB 12/31/08
HR thermopile error - replace the HR thermopile 12/31/08
HR thermopile error - check connections to thermopile 12/31/08
Solution Text Updated
HR thermopile error - reset with SP5-810 12/31/08
HR warmup error - reset with SP5-810 12/31/08
HR warmup error - check thermistor with SP1-106. replace as needed 12/31/08
HR warmup error - check fuser unit connections 12/31/08
HR warmup error - check and replace lamp as needed 12/31/08
HR warmup error - replace thermopile 12/31/08
HR temp >230C - reset with SP5-810 12/31/08
HR temp >230C - replace the IOB 12/31/08
HR temp >230C - replace the PSU 12/31/08
HR temp >230C - check thermistor with SP1-106, replace as needed 12/31/08
HR temp >250C - reset with SP5-810 12/31/08
HR temp >250C - replace the IOB 12/31/08
HR temp >250C - replace the PSU 12/31/08
HR temp >250C - check thermistor with SP1-106, replace as needed 12/31/08
HR lamp full pwr >8secs - reset with SP5-810 12/31/08
HR lamp full pwr >8secs - check thermistor with SP1-106, replace as needed 12/31/08
HR lamp full pwr >8secs - check fuser unit connections 12/31/08
Zero cross error - reset with SP5-810 12/31/08
Zero cross error - replace PSU 12/31/08
Zero cross error - check PSU to IOB connections 12/31/08
PR temp error - reset with SP5-810 12/31/08
PR temp error - check fusing unit connections 12/31/08
PR temp error - check PR thermistor with SP1-106-3, replace as needed 12/31/08
PR warmup error - reset with SP5-810 12/31/08
PR warmup error - check thermistor with SP1-106-3, replace as needed 12/31/08
PR warmup error - check fuser unit connections 12/31/08
PR warmup error - check lamp, replace as needed 12/31/08
PR overheat >230C - reset with SP5-810 12/31/08
PR overheat >230C - replace IOB 12/31/08
PR overheat >230C - replace PSU 12/31/08
PR overheat >230C - replace BICU 12/31/08
PR overheat >250C - reset with SP5-810 12/31/08
PR overheat >250C - replace PSU 12/31/08
PR overheat >250C - replace IOB 12/31/08
Solution Text Updated
PR overheat >250C - replace BICU 12/31/08
PR lamp ON >8 secs - reset with SP5-810 12/31/08
PR lamp ON >8 secs - replace PSU 12/31/08
PR lamp ON >8 secs - check lamp, replace as needed 12/31/08
HR lamp full pwr >8secs - check lamp, replace as needed 12/31/08
Zero cross freq error - check connections between PSU and IOB 12/31/08
Zero cross freq error - try different wall outlet 12/31/08
Fusing jams over 3x's in a row - jam SP7-507 for jam details 12/31/08
Fusing jams over 3x's in a row - reset with SP5-810 12/31/08
HR thermopile error - reset with SP5-810 12/31/08
HR thermopile error - replace thermopile 12/31/08
HR thermopile error - check fusing unit connections 12/31/08
HR overheat >230C - reset with SP5-810 12/31/08
HR overheat >230C - replace PSU 12/31/08
HR overheat >230C - replace IOB 12/31/08
HR overheat >230C - replace BICU 12/31/08
HR overheat >250C - reset with SP5-810 12/31/08
HR overheat >250C - replace PSU 12/31/08
HR overheat >250C - replace IOB 12/31/08
HR overheat >250C - replace BICU 12/31/08
HR full pwr >120secs - reset with SP5-810 12/31/08
HR full pwr >120secs - check HR lamp, replace as needed 12/31/08
HR full pwr >120secs - replace PSU 12/31/08
Black mechanical counter error - check counter connections 12/31/08
Black mechanical counter error - replace counter 12/31/08
FC mechanical counter error - check counter connections 12/31/08
FC mechanical counter error - replace counter 12/31/08
Finisher comm error - check connection from finisher to copier 12/31/08
Finisher comm error - replace BICU 12/31/08
Finisher comm error - replace finisher main board 12/31/08
Finisher comm error - replace the IOB 12/31/08
PTU comm error - check connections between PTU and copier 12/31/08
PTU comm error - replace PTU main board 12/31/08
PTU comm error - replace IOB 12/31/08
Solution Text Updated
---- SC code not used on this machine --- 12/31/08
Counter device error 1 - check SP5-113 is set to enable optional counter device 12/31/08
Counter device error 1 - troubleshoot optional counter device 12/31/08
Counter device error 2 - use SP5-113 to enable optional counter 12/31/08
Counter device error 2 - check connection to optional counter from copier 12/31/08
Counter device error 3 - replace counter device 12/31/08
Counter device error 4 - replace counter device 12/31/08
Toner supply motor error - Replace toner pump 12/31/08
Toner supply motor error - Replace toner supply motor 12/31/08
Toner supply motor error - Sub toner hpper clogged - Clean sub toner hopper 12/31/08
Toner supply error K - Toner stuck in toner supply tube 12/31/08
Toner supply error K - Bent toner supply tube 12/31/08
Toner supply error K - Replace toner bottle motor then execute SP 2253-001 12/31/08
Toner supply error Y - Replace toner bottle motor then execute SP 2253-005 12/31/08
Toner supply error Y - Replace Toner pump 12/31/08
Toner supply error Y - Repair bent toner supply tube 12/31/08
Drum cleaning motor lock error K - Drum cleaning blade flipped 12/31/08
Drum cleaning motor lock error K - Drum has film on it - Replace PCU 12/31/08
Drum cleaning motor lock error K - Replace drum cleaning motor 12/31/08
Drum cleaning motor lock error C - Drum cleaning blade flipped 12/31/08
Drum cleaning motor lock error C -Replace drum cleaning motor 12/31/08
Drum cleaning motor lock error C - Drum has film - Replace PCU 12/31/08
Drum cleaning motor lock error Y - Replace Drum cleaning motor 12/31/08
Drum cleaning motor lock error Y - Drum has film over it - replace PCU 12/31/08
Drum cleaning motor lock error Y - Drum cleaning blade flipped - Replace drum cleaning blade 12/31/08
Toner pump error K - Replace Toner end sensor 12/31/08
Toner pump error K - Replace toner pump clutch 12/31/08
Drops off network - Update NCS firmware to D025_NCS_v8161aLRC0029_SDcard for DHCP issues 01/05/09
Drops off network - take off autodetect and set to either 10bps or 100bps 01/05/09
Finisher (B804/805) check for staples binding stapler movement 01/05/09
BCU error - set dip switches correctly for G130 or G131. page 5-109 of FSM 01/05/09
BCU error - wrong controller installed G130 uses #G1305794 and G131 uses #G1315794 01/05/09
Staple/Image position not in spec - Adjust Sp-mode 1001 and 4010. 01/06/09
Need NIB Utility for the A855/B430 and the G919 01/06/09
Solution Text Updated
Operation panel flickers then goes blank during scanning - Replace SICU pcb 01/06/09

SC 2001 functional problems debug trap error - Reflash controller software. 01/06/09
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Application start error: Reload controller firmware 01/06/09
Application start error: Replace controller board 01/06/09
Application start error: Option (RAM, DIMM) required by an application is not installed 01/06/09
Addressbook Backup and Restore : Smart Device Monitor Addressbook Management Tool. 01/06/09
APS sizes listed in PSG on TSC website 01/06/09
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Encryption status shows status of encryption function of the address book on the ldap server 01/06/09
Replace bias rollers in image transfer belt unit. 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Light copies only on yellow - Replace yellow toner pump 01/06/09
System software for SATA drive - ROHS is V1.10 do not use 1.0 01/06/09
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09

Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Use SP 5846-51 / 52 to backup and download address book information 01/06/09
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09

Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Encryption status shows status of encryption function of the address book on the ldap server 01/06/09
SC 990 when a large document is printed from doc server. SP-Mode 5182 HDD page management. 01/06/09

AZ32 0155 Power Pack - Development 01/06/09


Controller start up error - Replace system SD card 01/06/09
RA2K IPDS option not regonized after upgrading firmware to new D101 firmware on B234 series machine. 01/06/09
Refer to global knowledgebase anwer id 92813
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Solution Text Updated
Tabs stock - Recommend Blanks USA 90lb index 5 - 10 - 12 tab bank sets 01/06/09
Set paper type in user tools / tray paper settings 01/06/09

Can not scan to folder - Folder was not shared, must be a shared folder and have rights.. 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09

The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Paper feed jam - Adjust pressure cylinder clamper timing 01/06/09
Main motor lock - Defective main motor 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09

Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Encryption status shows status of encryption function of the address book on the ldap server 01/06/09
SD card error - Replace option SD card 01/06/09
SD card error - Replace expanded authentication module 01/06/09
SD card error - Reinstall the DESS module 01/06/09
Drum cleaning motor error K - Drum cleaning unit seized - Clean bushing around drive shaft of cleaning 01/06/09
unit
E8100 fiery only works with MPC7500. 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Adding an IO device to Scan Router with the new machines - Refer to answer ID 61884 in global 01/06/09
knowledge base
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09

Laser Sync detect error for M - Replace laser unit harness for magenta 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Encryption status shows status of encryption function of the address book on the ldap server 01/06/09
Charge grid circut open error - Replace charge corona assembly 01/06/09
Merge printer scanner option to postscript sd card 01/06/09
Solution Text Updated
Exposure lamp error - Replace lamp regulator pcb 01/06/09
ADF registration sensor check in failure - Replace Registration Sensor. 01/06/09
Set fax sp1104-023 bit 1 to 1 for 1 G3 line and set BIT 1 and 3 to 1 for 2 G3 lines. 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Fusing lamp error - Check for loose fusing unit connector 01/06/09
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09

Displays Sram formatted due to Sram - Perform Fax sp-mode 5-101. 01/06/09
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Encryption status shows status of encryption function of the address book on the ldap server 01/06/09
Clogged waste toner coils - Clean coils 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Thermistor disconnection (press roller): Loose connection. 01/06/09
Thermistor disconnection (press roller): Defective harness.. 01/06/09
Thermistor disconnection (press roller): Defective thermistor. 01/06/09
Fusing thermistor open error - Replace thermistor and thermostats 01/06/09
DHCP will not give machine address - Upgrade NCS firmware to 6.05.5 or higher 01/06/09
replace DV unit 01/06/09
Wrinkled envelopes : Adjust green fusing feed lever up to envelope position 01/06/09
Displays Change cleaning web - Execute SP1906-006 01/06/09
Development motor error lock Y - Use output mode 5804 - 165 to test motor 01/06/09
Replace Developer 01/07/09
Replace Charge roller 01/07/09
Prints garbage - must have postscript option installed 01/07/09
Light copies - replace ITB assembly. (can be single color problem) 01/07/09
Copying diplayed with red print key - try w/o HDD, replace as needed 01/07/09
Transfer roller open error - replace HVPS board 01/07/09
Transfer roller open error - replace transfer belt clutch 01/07/09
Transfer roller open error - check transfer contacts to machine frame 01/07/09
Address book error - replace NVRAM and controller as a set 01/07/09

High Voltage Power 2 error: defective PCU 01/07/09


High Voltage Power 2 error: defective HVPS2 01/07/09
Solution Text Updated
High Voltage Power 2 error: Poor PCU connections 01/07/09
Scanner home position error Check Home position sensor- 01/08/09
Scanner home position error Check connections on SDRB 01/08/09
Scanner home position error Check connections on BCU 01/08/09
Scanner home position error Check connections between SDRB and BCU 01/08/09
Paper feed motor lock - Replace IO board 01/08/09
Refer to TSB #43- problem with toner bottle 01/08/09
Duplex Transport Sensor @ stays on - Replace sensor 01/08/09
OP panel not responsding - reload LCDC firmware 01/08/09
OP panel not responding - replace LCDC board 01/08/09
Insure that files are in the correct folders on sd card 01/08/09
SD card authification error: File Format Converter not installed in the correct slot 01/08/09
Replace paper actuator C2722868 as per MB MC238053 01/08/09
Due to incorrect ADF paper loading - Update firmware to version 3.09 or higher 01/08/09
False detection of E23 when machine is turned on - Update firmware to version 3.14 or higher 01/08/09
False detection of E43 after printing - Update firmware to version 3.19 or higher. See TSB-029 page 5-7 01/08/09
for details on newly added SP 2-95
False exit jam occurs - Replace damaged harnesses - See TSB C269-027 for details 01/08/09
D014 is A 120v W/20amp / D015 is A 220V 20amp 01/08/09
Single sheet booklet job is printed to the proof tray - Normal operation/specification. 01/08/09
(01) SD card Expanded Auth. Module error - replace SD card 01/08/09
(01) SD card Expanded Auth. Module error - install HDD Encryption Unit Type A #414021 01/08/09
(02) SD card version error - Install Type A HDD Encryption card 01/08/09
White lines - see TSB # 001 01/08/09
White lines - clean LD slit glass for effected color 01/08/09
White lines - replace developer for effected color 01/08/09
Laser Sync detect error - Replace the IPU 01/08/09
Exit unit entrance sensor remains on - Replace sensor. 01/08/09
Key pad does not function in fax mode only - Turn off extended security in user tools. 01/08/09
Set Fax Parameter switch 3 bit 0 to 0 01/08/09
Normal punch and GBC punch can work together 01/08/09

Enable SP 6904 to punch with Z fold 01/08/09


Error 101 DHCP Server not found - Set as auto speed in user tools. 01/08/09
Stack height sensors error - S502E/ R dirty 01/08/09
Solution Text Updated
Self diagnostic error: Optional RAM - Reseat/Replace RAM 01/08/09
Toner collection coil error - Replace TCC sensor 01/08/09
Toner collection coil error - Replace TCC drive belt 01/08/09
Toner collection coil error - Replace Toner collection coil assembly (binding) 01/08/09
Colors Misaligned - replace ITB assembly 01/09/09
Waste full will not reset - use Special SP2-960 to disable sensor (for test purposes) 01/09/09
BICU data transfer error - replace BICU 01/09/09
BICU data transfer error - replace controller board 01/09/09
(001) Comm error of the remote service device - check SP5-816-156 and SP5-816-157 settings 01/09/09
(004) Comm error of the remote service device - see (001) 01/09/09
(004) Comm error of the remote service device - check SP5-819-160 settings 01/09/09
(005) Comm error of the remote service device - see (001) 01/09/09
(005) Comm error of the remote service device - check phone line 01/09/09
Incorrect dial up connection - no action required, does not effect machine operation 01/09/09
EEPROM error - caused by electrical noise, turn machine OFF/ON and try again 01/09/09
Engine start up error - replace controller board 01/09/09
Engine start up error - try without HDD installed 01/09/09
Engine start up error - try to reload firmware 01/09/09
Engine start up error - remove optional SD cards and memory 01/09/09
Controller to Op Panel comm error - check connection between controller and op panel 01/09/09
Controller to Op Panel comm error - replace controller board 01/09/09
Memory chip at TD sensor error - replace PCU 01/09/09
RFID unit check error - electrical noise, turn machine OFF/ON 01/09/09
RFID unit check error - replace RFID board 01/09/09
Memory address error - check controller to BICU connections 01/09/09
Memory address error - replace controller board 01/09/09
Memory address error - replace BICU board 01/09/09
GAVD comm error - replace the BICU 01/09/09
GAVD comm error - replace the LD board 01/09/09
GAVD comm error - check connections from BICU to laser unit 01/09/09
Finisher exit guide motor error - check for mechanical overload of motor 01/09/09
Finisher exit guide motor error - replace motor 01/09/09
Finisher exit guide motor error - check/clean/replace guide plate positon sensor 01/09/09
Finisher tray 1 shift motor error - check/clean/replace shift tray HP sensor 01/09/09
Solution Text Updated
Finisher tray 1 shift motor error - replace motor 01/09/09
Finisher tray 1 shift motor error - check for mechanical binds on motor 01/09/09
Finisher corner stapler motor error - replace stapler motor 01/09/09
Finisher corner stapler motor error - check for mechanical overload on motor 01/09/09
Finisher corner stapler motor error - check/clean/replace stapler HP sensor 01/09/09
Finisher stapler movement motor error - replace movement motor 01/09/09
Finisher stapler movement motor error - check/clean/replace stapler HP sensor 01/09/09
Finisher stapler movement motor error - check for mechanical overload on motor 01/09/09
Stack feed out motor error - check for mechanical overload on motor 01/09/09
Stack feed out motor error - replace motor 01/09/09
Finisher Tray lift motor error - replace shift tray motor 01/09/09
Finisher Tray lift motor error - check for mechanical overload on motor 01/09/09
Finisher punch motor error - check/clean/replace punch HP sensor 01/09/09
Finisher punch motor error - replace punch motor 01/09/09
Finisher punch motor error - check for mechanical overload on motor 01/09/09
Finisher fold plate motor error - check/clean/replace folder plate HP sensor 01/09/09
Finisher fold plate motor error - check for mechanical overload on folder plate 01/09/09
Finisher fold plate motor error - replace folder plate motor 01/09/09
Punch movement motor error - replace punch movement motor 01/09/09
Punch movement motor error - check for binding/overload condtions 01/09/09
Finisher paper position sensor slide motor error - replace slide motor 01/09/09
Paper position sensor slide motor error - replace motor 01/09/09
Shift motor error - check/clean/replace shift motor HP sensor 01/09/09
Shift motor error - replace motor 01/09/09
Bridge unit error - check connections between bridge unit and machine 01/09/09
Developer PN is A2299640 01/13/09
No laser write signal - Check connections on IPU board 01/13/09
Refer to TSB A294/A295 - 62 for toner supply tube part numbers and locations 01/13/09
After scan button has been pressed - No HHD available - Reflash machine firmware 01/13/09
Finisher exit sensor error - Replace sensor 01/13/09

Engine Response error - replace BICU board 01/13/09

Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Solution Text Updated
ID sensor error M - Replace Charge roller 01/13/09
Color registration off - Replace ITB 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Perform SP5832-002 HDD reformat 01/13/09
Registration Sensor Late (remains ON) error - Replace sensor. 01/13/09
Registration jam - Label stuck inside registration section. 01/13/09
Fusing lamp error - Paper wrap on hot roller 01/13/09
How to reset key operator code - use SP7-810 Access code clear 01/13/09
Replace Laser unit complete 01/13/09
Cannot scan to email - try reformat of the HDD 01/13/09
Maximum number of dialing attempts - use fax SP1-104-007, set bits 0-7 in hex value 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Engine and System firmware are included in Micropress update file 01/13/09
External controller error (EFI) - Replace EFI communication cable 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Disconnect data line to machine & re-boot.. 01/13/09
Replaced controller pcb 01/13/09
Reports not printing with bit switch set correctly - Check quick functions are set to off 01/13/09
False SC detection - See TSB C229-045 for details 01/13/09
False SC detection - See TSB C229-045 for details 01/13/09
Idler HP sensor - Replace drum idler motor 01/13/09
B1219640-Developer Type 28 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
ADF communication error - Pinched harness in ADF(not in manual) 01/13/09
Machines Z fold is not a trifold - No adjustments to make it a Tri fold 01/13/09
External LCT no feed error - Replace LCT feed tires 01/13/09
Finisher error - if no finisher, remove bridge unit 01/13/09
Finisher error - check finisher connection plug at copier 01/13/09
Finisher error - replace finisher main board 01/13/09
Solution Text Updated
(1) Upper limit switch error - check upper limit switch with meter, replace as needed 01/13/09
(1) Upper limit switch error - check for proper tray position 01/13/09
(2) Finisher jogger motor error - check/clean/replace jogger HP sensor 01/13/09
(2) Finisher jogger motor error - check for mechanical binds of joggers/motor 01/13/09
(2) Finisher jogger motor error - replace the jogger motor 01/13/09
(3) Rear fence motor error - check/clean/replace rear jogger fence HP sensor 01/13/09
(3) Rear fence motor error - check for mechanical binds of the rear jogger fence/motor 01/13/09
(3) Rear fence motor error - replace rear jogger fence motor 01/13/09
(4) Stack feed out motor error - check/clean/replace stack feed out HP sensor 01/13/09
(4) Stack feed out motor error - replace stack feed out motor 01/13/09
(4) Stack feed out motor error - check for mechanical binds in the stack feed out mechanism 01/13/09
(5) Positioning roller arm motor error - check/clean/replace positioning roller HP sensor 01/13/09
(5) Positioning roller arm motor error - replace the positioning arm roller motor 01/13/09
(5) Positioning roller arm motor error - check for mechanical binds on the positioning roller mechanism 01/13/09

(6) 500 Finisher corner stapler motor error - check for jammed staples 01/13/09
(6) 500 Finisher corner stapler motor error - replace stapler motor 01/13/09
(7) 500 Finisher stapler movement motor error - check/clean/replace stapler movement HP sensor 01/13/09

(7) 500 Finisher stapler movement motor error - replace the stapler movement motor 01/13/09
(8) 500 Finisher tray lift motor error - check for mechanical binds 01/13/09
(8) 500 Finisher tray lift motor error - replace lift motor 01/13/09
(9) Stack pressure solenoid error - check for binds on solenoid mechanism 01/13/09
(9) Stack pressure solenoid error - check/clean/replace the stack height sensor 01/13/09
(9) Stack pressure solenoid error - check solenoid with meter, replace as needed 01/13/09
Energy saving I/O error - replace controller board 01/13/09
Fatal kernel error - reload firmware 01/13/09
Fatal kernel error - replace controller board 01/13/09
Self-diagnostic CPU error - replace controller board 01/13/09
Self-diagnostic CPU error - try w/o fax installed or reseat fax connections 01/13/09
Self-diagnostic error Engine - replace the VBCU 01/13/09
Self-diagnostic engine error - replace controller board 01/13/09
Self-diagnostic engine error - replace mother board 01/13/09
IEEE1394 FireWire interface error - replace controller board 01/13/09
IEEE1394 FireWire interface error - reseat Firewire board 01/13/09
Solution Text Updated
IEEE1394 FireWire interface error - replace IEEE1394 board 01/13/09
Wireless LAN card not detected - check the wireless board connection 01/13/09
Wireless LAN card not detected - replace wireless card 01/13/09
Wireless LAN/Bluetooth card not detected - check connections between controller and cards 01/13/09
Wireless LAN/Bluetooth card error - check the card insertion and connection 01/13/09
Wireless LAN/Bluetooth card error - replace the Wireless LAN or Bluetooth card 01/13/09
CPM setting error - replace the BICU 01/13/09
CPM setting error - input the serial number with SP5-811-004, turn MSW off/on 01/13/09
CPM setting error - replace NVRAM 01/13/09
CPM setting error - reload firmware 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Line position adjust error - run SP2-111-3 (course) and SP2-111-1 (fine) 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Faxes are locked in HDD, will not print or forward - Set fax sp-mode 6-105 as on. 01/13/09
Duplex jam LEF 8.5 X 11 only, all trays - Relay roller drive binding 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Confirm pressure roller is within adjustment & pressure is applied evenly. 01/13/09
@Remote on - Disable SP modes 5816 - 1 and - 3 01/13/09
Clear Admin Password - SP 7810-1 01/14/09
Scan to email outside local network fails - Set SP5-860-022 to "1" for ON 01/14/09
How to set display to allow single color - Set SP5-618 to 0 01/14/09
Lines on copies - try w/o memory DIMM, replace as needed 01/14/09
Interval between dialing attempts - use fax SP1-104-015, set bits 0-7 in hex for value 01/14/09
Duplex exit sensor (late): Defective inverter gate solenoid 01/14/09
Duplex exit sensor (late): Broken duplex inverter gate 01/14/09
Background - replace developer unit assy., mag roller no longer Available per TSB#07R 01/14/09

Background - replace pcu unit. 01/14/09

Background - check charge roller bias connection from roller to rear of PCU 01/14/09

CPM setting error - D023 uses controller #D4405722 & D025 uses controller #D4415721 01/14/09
Wireless LAN/Bluetooth card error - replace the wireless or bluetooth card 01/14/09
Solution Text Updated
Wireless LAN/Bluetooth card error - reseat the card connection 01/14/09
USB interface error - replace the USB board 01/14/09
USB interface error - check board connections 01/14/09
HDD encryption error 1 - replace the controller board 01/14/09
HDD encryption error 1 - replace the NVRAM 01/14/09
HDD encryption error 2 - check HDD connections 01/14/09
HDD encryption error 2 - format HDD 01/14/09
HDD encryption error 2 - replace HDD 01/14/09
HDD encryption error 2 - encryption key on the controller is different they one on the HDD 01/14/09
HDD intialization error - format the HDD 01/14/09
HDD intialization error - replace the HDD 01/14/09
HDD reboot error - replace the controller 01/14/09
HDD reboot error - reformat the HDD 01/14/09
HDD reboot error - check the HDD to controller connections 01/14/09
HDD reboot error - replace the HDD 01/14/09
HDD read error - replace the HDD 01/14/09
HDD read error - replace the controller 01/14/09
HDD read error - check the HDD to controller connections 01/14/09
HDD data TX failed - check connections from HDD to controller 01/14/09
HDD data TX failed - replace HDD 01/14/09
HDD access error - replace the HDD 01/14/09
HDD access error - check connections from HDD to controller 01/14/09
SD card authentication error - replace the SD card 01/14/09
SD card authentication error - check SD card insertion/connection 01/14/09
SD card authentication error - wrong SD license on card for machine s/n 01/14/09
SD card error - reinstall SD card, turn power back on 01/14/09
SD card access error - replace the SD card 01/14/09
SD card access error - replace the controller 01/14/09
Address book error - replace the HDD 01/14/09
Address book error - format the HDD 01/14/09
Address book error - initialize the address book with SP5-846-50 01/14/09
Address book error - initialize the user info with SP5-832-006 01/14/09
HDD mail data error - initialize the HDD partition with SP5-832-007 01/14/09
HDD mail data error - replace HDD 01/14/09
Solution Text Updated
HDD mail transfer error - initialize the HDD partition with SP5-832-008 01/14/09
HDD mail transfer error - replace HDD 01/14/09
Please wait w/o HDD - replaced controller and BICU as a set 01/14/09
TD sensor: output maximum error (c): Replace toner bottle 01/14/09
Refered to Ricoh-usa website for Print drivers available 01/15/09
Z Fold trays 3 &4 - check relay roller drive belt tension, adjust as needed. 01/15/09

Oil web unit binding / Not oiling up roller - Replace Oil web unit 01/15/09
Transfer output abnornal - Transfer power pack defective 01/15/09
TD sensor error - Replace TD sensor and developer 01/15/09
(1) Black drum motor error - check for binds from drum unit 01/15/09
(1) Black drum motor error - replace drum motor 01/15/09
(1) Black drum motor error - check/clean/replace black drum position sensor 01/15/09
(2) Color drum motor error - check/clean/replace color drum position sensor 01/15/09
(2) Color drum motor error - check for binds in each color drum unit 01/15/09
(2) Color drum motor error - replace color drum motor 01/15/09
Reload RFU firmware 01/15/09
B246. 55CPM (A4 11x8.5 LEF) , Duplex approximately X 2. 01/15/09
Ink pump motor lock - Customer using seri ink in a non-seri drum 01/15/09
False ink detection issues - Replace new harnesses C2675205 & C2675206 as per TSB C267-075 01/15/09
Refer to Product Support Guide for drum order numbers 01/15/09
2nd side shifting - Utools, copy features, edit; set 1-2 sided Auto Margin T to T to 0.0 01/15/09

Delete all error 1 HDD - replace HDD 01/15/09


Delete all error 1 HDD - Data Overwrite Security Unit SD card not installed 01/15/09
Delete all error 2 Data area - reformat HDD 01/15/09
Delete all error 2 Data area - replace HDD 01/15/09
(1) Log Data error - intialize the HDD with SP5-832-004 01/15/09
(2) Log Data error - install the DESS module 01/15/09
(2) Log Data error - disable the log encryption with SP9-730-004 ("0" is off) 01/15/09
(3) Log Data error - intialize the HDD with SP5-832-004 01/15/09
(3) Log Data error - disable the log encryption with SP9-730-004 ("0" is off) 01/15/09
(4) Log Data error - intialize the HDD with SP5-832-004 01/15/09
(5) Log Data error - reinstall the previous NVRAM or HDD 01/15/09
(5) Log Data error - intialize the HDD with SP5-832-004 01/15/09
Solution Text Updated
(99) Log Data error - unknown error, other then others 01/15/09
(1-5 & 99) Log Data error - reformat HDD 01/15/09
(1-5 & 99) Log Data error - replace HDD 01/15/09
HDD Data Overwrite error - check SD card insertion 01/15/09
HDD Data Overwrite error - replace NVRAM and then install a new SD card 01/15/09
TPM system authentication error - replace the controller board 01/15/09
File format converter error - replace the file format converter 01/15/09
Electrical counter error - replace controller 01/15/09
Electrical counter error - replace the NVRAM 01/15/09
External controller error 1 - the external controller has an error 01/15/09
External controller error 1 - check for application error 01/15/09
External controller error 1 - check connections to the external controller 01/15/09
External controller error 2 - the external controller has an error 01/15/09
External controller error 2 - check connection to external controller 01/15/09
External controller error 3 - the external controller has an error 01/15/09
External controller error 3 - check connection to external controller 01/15/09
External controller error 4 - the external controller has an error 01/15/09
External controller error 4 - check connection to external controller 01/15/09
External controller error 5 - the external controller has an error 01/15/09
External controller error 5 - check connections to the external controller 01/15/09
External controller error 6 - no power to the controller 01/15/09
External controller error 6 - check connections to controller 01/15/09
External controller error 6 - controller was rebooted 01/15/09
Printer application error - reload controller firmware 01/15/09
Printer application error - check for working and sufficient memory 01/15/09
Printer font error - SD card with font data cannot be found 01/15/09
Software performance error - reload firmware 01/15/09
Software performance error - replace controller 01/15/09
Software error - reload firmware 01/15/09
Undefined error - reload firmware 01/15/09
Operation panel management records exceeded - too many application screens opened at the same time, 01/15/09
no action required
Application function selection error - application requested is not installed (SD cards ) 01/15/09
Application function selection error - check devices needed for the application 01/15/09
Solution Text Updated
Application start error - check for loose DIMM 01/15/09
Application start error - reload firmware 01/15/09
Application start error - replace controller 01/15/09
Firmware loading issue/Authentication error - SD cards in wrong slots. 01/15/09
Pressure roller lift sensor shorted to ground. 01/15/09
When installing a new drum - Execute SP 2962 01/15/09
Paper size incorrect - Reset/replace bypass width sensor. 01/16/09
Transfer output abnornal - Transfer roller terminal disconnected or defective 01/16/09
Faxes not printing in print mode - Check paper tray for excess paper 01/16/09

Check punch type setting in user tools. 01/16/09


SP 5985 to activate print/scan option 01/16/09
Toner bottle unit error - Replace toner supply cylinder (wiper for toner end sensor missing) 01/16/09
User tools / system settings / admin tools / auto delete files in document server / set to off 01/16/09
Instruct Technician to send in a parts inquiry with TSC website at www.tscweb.net 01/19/09
B070 6323 Paper Feed Unit: Paper Bank # 2 [TSB# 042] 01/19/09
B511 LCT paper feed unit assy B511 2500 01/19/09
Lower recycled toner amount with SP2975 -001 = 25 01/19/09
LCT Feeds reverse - Check/replace one way bearings in feed head 01/19/09

(1) Black drum motor error - 180 degrees out of position, black and color motor sensor are reversed 01/19/09

Replace laser synch detect PCB 01/19/09


System SD card damaged or corrupted during firmware update - Replace system SD card 01/19/09
Drum drive boss comes loose, Refer to bulletin # 21R. 01/19/09
Drum drive boss comes loose, Refer to bulletin # 21R. 01/19/09
SR5000 finisher main board was replaced with a pcb from VC2 (D014) installed finisher 01/19/09
Make sure the firmware is up to date if moved from another product. 01/19/09
Defective communication cable - Replace C6847101 (long cable from printer to finisher) or VR340027 01/19/09
(short cable from GBC to finisher)
Z Fold Upper stopper path sensor, late - check or replace sensor 01/20/09
Transfer belt HP error - replace contact motor and BCU as a set 01/20/09
add staples - replace stapler harness from stapler to finisher main board 01/20/09
Controller error - replace fax MB board 01/20/09
Controller error - check fax MB board connection to FCU 01/20/09
Solution Text Updated
HDD performance allocation for scanning and printing. Check SP mode 5182 1or 2 01/20/09
Staple unit error --check and or replace staple unit 01/20/09
Finisher Exit motor - see SC 723 01/20/09

Finisher Exit motor - if only after last stapled set, check stack feed out belt is going to HPSW 01/20/09

Poor fusing in center - web had been caught in rollers. 01/20/09

E49 Firmware Error - Clear SCS settings using SP5-801-3 (only) 01/20/09

Fusing (center) overheat error 1 hardware - check fuser unit connections to machine 01/20/09

Needs administrators e-mail address - UTools, System, File transfer 01/20/09


Booklet Finisher B793 - saddles stitches only 10 pages per Product Support Guide 01/20/09
Booklet Finisher B793 - staples up to 50 pages per Product Support Guide 01/20/09
Tray 1 Paper Feed sensor does not turn ON - check/clean/replace sensor, use SP5-803-14 to check 01/20/09

Tray 2 Paper Feed sensor does not turn ON - check/clean/replace sensor, use SP5-803-15 to check 01/20/09

Tray 2 Paper Feed sensor does not turn ON - check for proper paper loading in tray 01/20/09
Tray 2 Paper Feed sensor does not turn ON - replace paper feed roller 01/20/09
Tray 2 Paper Feed sensor does not turn ON - poor paper quality 01/20/09
Tray 3 Paper Feed sensor does not turn ON - check/clean/replace sensor, use SP6-160-01 to check 01/20/09

Tray 3 Paper Feed sensor does not turn ON - poor paper loading in tray 01/20/09
Tray 3 Paper Feed sensor does not turn ON - replace paper feed roller 01/20/09
Tray 4 Paper Feed sensor does not turn ON - check/clean/replace sensor, use SP6-160-02 to check 01/20/09

Tray 4 Paper Feed sensor does not turn ON - check for proper paper loading in tray 01/20/09
Tray 4 Paper Feed sensor does not turn ON - replace paper feed roller 01/20/09
LCT paper feed sensor does not turn ON - check for proper paper loading in tray 01/20/09
Paper is not fed from the bypass tray - check for proper paper in tray 01/20/09
Paper is jammed at the duplex unit - remove jammed paper 01/20/09
Vertical transport sensor 1 does not turn ON - check/clean/replace sensor, use SP5-803-20 to check 01/20/09

Vertical transport sensor 1 does not turn ON - check for proper paper loading in trays 1 thru 4 01/20/09
Solution Text Updated
Vertical transport sensor 2 does not turn ON - check/clean/replace sensor, use SP5-803-21 to check 01/20/09

Vertical transport sensor 2 does not turn ON - check for proper paper loading in trays 2 thru 4 01/20/09
Registration sensor does not turn ON - check/clean/replace sensor, use SP5-803-23 to check 01/20/09
Registration sensor does not turn ON - check for obstructions in paper path 01/20/09
Registration sensor does not turn ON - adjust paper buckle 01/20/09
Fusing entrance sensor does not turn ON - check/clean/replace sensor, use SP5-803-019 to check 01/20/09

Fusing exit sensor does not turn ON - check/clean/.replace sensor, use SP5-803-18 to check 01/20/09
Paper exit sensor does not turn ON - check/clean/replace sensor, use SP5-803-16 to check 01/20/09
Bridge exit sensor does not turn ON - check/clean/replace sensor, use SP6-150-01 to check 01/20/09
Bridge exit sensor does not turn ON - check for obstructions in bridge unit paper path 01/20/09
Bridge relay sensor does not turn ON - check/clean/replace sensor, use SP6-150-02 to check 01/20/09
Junction gate jam sensor does not turn ON - check/clean/replace sensor, use SP5-803-25 01/20/09
Duplex exit sensor does not turn ON - check/clean/replace sensor, use SP5-803-022 to check 01/20/09
Duplex entrance sensor does not turn ON (2nd time) - check/clean/replace sensor, use SP5-803-024 to 01/20/09
check
Vertical transport sensor does not turn OFF - check/clean/replace sensor, use SP5-803-020 to check 01/20/09

Vertical transport sensor 2 does not turn OFF - check/clean/replace sensor, use SP5-803-021 to check 01/20/09

Vertical transport sensor 3 does not turn OFF - check/clean/replace sensor, use SP6-160-01 to check 01/20/09

Vertical transport sensor 4 does not turn OFF - check/clean/replace sensor, use SP6-160-002 to check 01/20/09

Registration sensor does not turn OFF - check/clean/replace sensor, use SP5-803-023 to check 01/20/09
LCT sensor does not turn OFF - check for paper stuck over sensor 01/20/09
Exit sensor does not turn OFF - check/clean/replace sensor, use SP5-803-016 to check 01/20/09
Bridge exit sensor does not turn OFF - check/clean/replace sensor, use SP6-150-001 to check 01/20/09
Bridge relay sensor does not turn OFF - check/clean/replace sensor, use SP6-150-002 to check 01/20/09
Junction gate sensor does not turn OFF - check/clean/replace sensor, use SP5-803-025 to check 01/20/09
Duplex exit sensor does not turn OFF - check/clean/replace sensor, use SP5-803-022 to check 01/20/09
Duplex entrance sensor does not turn OFF - check/clean/replace sensor, use SP5-803-024 to check 01/20/09

Duplex entrance sensor does not turn OFF (2nd time) - check/clean/replace sensor, use SP5-803-024 to 01/20/09
check
B408 Finisher entrance sensor error - check/clean/replace sensor, use SP6-139-001 to check 01/20/09
Solution Text Updated
B408 Finisher entrance sensor error - check for paper path obstructions in bridge unit 01/20/09
B408 Finisher lower tray exit sensor error - check/clean/replace sensor, use SP6-139-002 to check 01/20/09

B408 Finisher staple tray sensor error - check/clean/replace sensor, use SP6-139-003 to check 01/20/09
B408 Finisher lower tray exit sensor error after stack feed out belt has fed paper - check/clean/replace 01/20/09
sensor, use SP6-139-002 to check-
B408 Finisher stack height sensor error - check/clean/replace sensor, use SP6-139-013 to check 01/20/09
B408 Finisher jogger HP sensor error - check/clean/replace sensor, use SP6-139-005 to check 01/20/09
Application selection error - clean and reinstall memory dimm 01/20/09
Application selection error - replace memory dimm 01/20/09
Application selection error - memory dimm not installed 01/20/09
Application selection error - reflash firmware 01/20/09
Application selection error - SD card with application not installed or defective 01/20/09
High Compression PDF grayed out - scan type must be Gray Scale 01/20/09
HDD performance allocation for scanning and printing. Check SP mode 5182 1or 2 01/20/09
Black gamma error - check toner density and TD sensor readings 01/20/09
TD sensor output minimum error magenta: Defective PCU 01/20/09
TD sensor output minimum error cyan : Defective PCU 01/20/09
TD sensor output minimum error yellow : Defective PCU 01/20/09
Maintenance motor out of home position: Refer to TSB#21 01/20/09
Fusing code - Enter SP 5810 to reset code.. 01/21/09
Paper at registration sensor: Replace right door switch 01/21/09
B065 1859 LD Unit 01/21/09
B700 7852 Stapler: Service Parts: Ass'y 01/21/09
TD sensor error: Defective PCU/Dev Unit 01/21/09
Forward to Email - PDF - set user parameter switch 21 bit 3 set to 1. UT, fax settings, initial settings 01/21/09
parameter settings
Tray 1 Paper Feed sensor does not turn ON - replace feed rollers 01/21/09
B408 Finisher shift roller HP sensor error - check/clean/replace sensor, use SP6-139-12 to check 01/21/09

B408 Finisher stapler HP sensor error - check/clean/replace sensor, use SP6-139-4 to check 01/21/09
B408 Finisher stack feed out belt HP sensor error - check/clean/replace sensor, use SP6-139-6 to check 01/21/09

B804/805 Finisher entrance sensor error - check/clean/replace sensor 01/21/09


B804/805 Finisher proof exit sensor error - check/clean/replace sensor 01/21/09
Solution Text Updated
B804/805 Finisher upper tray exit sensor error - check/clean/replace sensor 01/21/09
B804/805 Finisher stapling tray paper sensor error - check/clean/replace sensor 01/21/09
B804/805 Finisher upper tray exit sensor error - check/clean/replace sensor 01/21/09
(1) B804/805 Finisher fold bottom fence HP sensor error - check/clean/replace sensor 01/21/09
B804/805 Finisher upper tray limit sensor error - check/clean/replace sensor 01/21/09
(1) B804/805 Finisher jogger fence HP sensor error - check/clean/replace sensor 01/21/09
(2) B804/805 Finisher stack feed out belt HP sensor error - check/clean/replace sensor 01/21/09
(2) B804/805 Finisher fold unit exit sensor error - check/clean/replace sensor 01/21/09
(1) B804/805 Finisher shift roller HP sensor error - check/clean/replace sensor 01/21/09
(2) B804/805 Finisher exit guide plate HP sensor error - check/clean/replace sensor 01/21/09
(3) B804/805 Finisher stacking roller HP sensor error - check/clean/replace sensor 01/21/09
(1) B804/805 Finisher corner stapler HP sensor error - check/clean/replace sensor 01/21/09
(2) B804/805 Finisher stapler rotation HP sensor error - check/clean/replace sensor 01/21/09
(1) B804/805 Finisher corner stapler does not finish stapling in a specified time - check for mechanical 01/21/09
binds in stapler head
(2) B804/805 Finisher bookklet stapler does not finish stapling in a specified time - check stapler head for 01/21/09
mechanical binds
(1) B804/805 Finisher fold plate HP sensor error - check/clean/replace sensor 01/21/09
(2) B804/805 Finisher clamp roller HP sensor error - check/clean/replace sensor 01/21/09
(3) B804/805 Finisher fold bottom fence HP sensor error - check/clean/replace sensor 01/21/09
(4) B804/805 Finisher stack junction gate HP sensor error - check/clean/replace sensor 01/21/09
(1) B804/805 Finisher punch encoder HP sensor error - check/clean/replace sensor 01/21/09
(2) B804/805 Finisher punch movement HP sensor error - check/clean/replace sensor 01/21/09
(3) B804/805 Finisher paper position slide HP sensor error - check/clean/replace sensor 01/21/09
ADF jam at power ON - check for paper left in feeder 01/21/09
ADF jam at power ON - ADF cover safety switch opened and caused jam 01/21/09
ADF skew correction sensor does not turn ON - check/clean/replace sensor, use SP6-007-11 to check 01/21/09

ADF reading entrance sensor does not turn ON - check paper path for obstructions 01/21/09
ADF registration sensor does not turn ON - check/clean/replace sensor, use SP6-007-13 to check 01/21/09
ADF reading exit sensor does not turn ON - check paper path for obstructions 01/21/09
ADF paper exit sensor does not turn ON - check/clean/replace sensor, use SP6-007-14 to check 01/21/09
ADF separation sensor does not turn OFF - check/clean/replace sensor, use SP6-007-10 to check 01/21/09
ADF skew sensor does not turn OFF - check/clean/replace sensor, use SP6-007-11 to check 01/21/09
ADF reading entrance sensor does not turn OFF - check paper path for obstructions 01/21/09
Solution Text Updated
ADF registration sensor does not turn OFF - check/clean/replace sensor, use SP6-007-13 to check 01/21/09

ADF reading exit sensor does not turn OFF - check paper path for obstructions 01/21/09
WIM username not working - use SP5-801-011 to reset NCS 01/21/09
ID sensor adjustment error: Check the harness of the ID sensor 01/21/09
ID sensor adjustment error: Clean or replace ID sensor 01/21/09
ID sensor adjustment error: Replace BCU board 01/21/09
ID sensor adjustment error: Replace ITB unit 01/21/09
ITB unit motor error: Replace ITB unit 01/21/09
ITB unit motor error: Replace BCU board 01/21/09
ITB contact motor error: Replace ITB contact sensor 01/21/09
ITB contact motor error: Replace ITB contact motor 01/21/09
ITB unit error: Check or replace harness 01/21/09
ITB unit error: Replace encoder sensor 01/21/09
ITB unit error: Replace ITB unit motor 01/21/09
ITB unit error: Replace ITB unit 01/21/09
ITB unit error: Check if the ITB unit is correctly set 01/21/09
Paper transfer unit contact error: Check connection between the paper transfer unit and PSU 01/21/09
Paper transfer unit contact error: Replace paper transfer unit contact sensor 01/21/09
Paper transfer unit contact error: Replace paper transfer unit contact motor 01/21/09
Paper transfer unit contact error: Replace the +24V fuse on the PSU 01/21/09
Paper transfer unit contact error: Replace BCU board 01/21/09
High voltage power, drum/development bias output error: Check or replace harness 01/21/09
High voltage power, drum/development bias output error: Replace the drum unit or paper transfer unit 01/21/09

High voltage power, drum/development bias output error: Replace the HVPS-CB board 01/21/09
High voltage power, image transfer/paper transfer bias output error: Replace the HVPS-TTS board 01/21/09

High voltage power, image transfer/paper transfer bias output error: Check or replace the harness 01/21/09

High voltage power, image transfer/paper transfer bias output error: Replace the image transfer belt unit 01/21/09
or paper transfer unit
Toner collection motor error: Replace the waste toner collection bottle motor 01/21/09
Toner collection motor error: Check or replace harness 01/21/09
Toner collection motor error: Replace the DRB board 01/21/09
Solution Text Updated
Toner collection motor error: Replace the BCU board 01/21/09
3rd paper tray lift motor malfunction: Check or replace harness 01/21/09
3rd paper tray lift motor malfunction: Replace tray lift motor 01/21/09
3rd paper tray lift motor malfunction: Replace BCU board 01/21/09
4th paper tray lift motor malfunction: Replace BCU board 01/21/09
4th paper tray lift motor malfunction: Replace tray lift motor 01/21/09
4th paper tray lift motor malfunction: Check or replace harness 01/21/09
Paper tray feed motor lock (optional PTU): Check or replace harness 01/21/09
Paper tray feed motor lock (optional PTU): Replace the feed motor 01/21/09
Paper tray feed motor lock (optional PTU): Replace the BCU board 01/21/09
By-pass bottom plate error: Check or replace harness 01/21/09
By-pass bottom plate error: Replace by-pass motor 01/21/09
By-pass bottom plate error: Replace by-pass tray HP sensor 01/21/09
By-pass bottom plate error: Replace BCU board 01/21/09
Ventilation fan (front) error: Check or replace harness 01/21/09
Ventilation fan (front) error: Replace front ventilation fan 01/21/09
Ventilation fan (front) error: Replace the DRB 01/21/09
Ventilation fan (front) error: Replace BCU board 01/21/09
Ventilation fan (rear) error: Replace BCU board 01/21/09
Ventilation fan (rear) error: Replace the DRB 01/21/09
Ventilation fan (rear) error: Replace rear ventilation fan 01/21/09
Ventilation fan (rear) error: Check or replace harness 01/21/09
Laser unit fan error: Check or replace harness 01/21/09
Laser unit fan error: Check laser unit fan 01/21/09
Laser unit fan error: Replace the DRB 01/21/09
Laser unit fan error: Replace BCU board 01/21/09
Fusing front fan error: Replace BCU board 01/21/09
Fusing front fan error: Replace the DRB 01/21/09
Fusing front fan error: Replace fusing front fan 01/21/09
Fusing front fan error: Check or replace harness 01/21/09
Fusing rear fan error: Check or replace harness 01/21/09
Fusing rear fan error: Replace fusing rear fan 01/21/09
Fusing rear fan error: Replace the DRB 01/21/09
Fusing rear fan error: Replace BCU board 01/21/09
Solution Text Updated
Controller box fan error: Check or replace harness 01/21/09
Controller box fan error: Replace controller box fan 01/21/09
Controller box fan error: Replace the DRB 01/21/09
Controller box fan error: Replace BCU board 01/21/09
Junction gate solenoid fan error: Replace BCU board 01/21/09
Junction gate solenoid fan error: Replace the DRB 01/21/09
Junction gate solenoid fan error: Replace junction gate solenoid fan 01/21/09
Junction gate solenoid fan error: Check or replace harness 01/21/09
Fusing/Paper exit motor error: Replace fusing/paper exit motor 01/21/09
Heating roller error 1: Check thermopile connection 01/21/09
Heating roller error 1: Replace thermopile 01/21/09
Heating roller warm-up error 1: Replace thermopile 01/21/09
Heating roller warm-up error 1: Replace heating roller lamp 01/21/09
Heating roller warm-up error 1: Check thermopile connection 01/21/09
Heating roller fusing lamp overheat 1: Replace PSU 01/21/09
Heating roller fusing lamp overheat 1: Replace BCU board 01/21/09
Heating roller fusing lamp overheat 1: Replace BCU board 01/21/09
Heating roller fusing lamp overheat 1: Replace PSU 01/21/09
Heating roller fusing lamp consecutive full power 1: Replace heating roller thermistor 01/21/09
Zero cross error: Check AC power into machine 01/21/09
Zero cross error: Replace PSU 01/21/09
Heating roller thermistor (end) error 2: Check heating roller thermistor connection 01/21/09
Heating roller thermistor (end) error 2: Replace heating roller thermistor 01/21/09
Heating roller warm-up error 2: Check heating roller thermistor connection 01/21/09
Heating roller warm-up error 2: Replace heating roller fusing lamp 01/21/09
Heating roller fusing lamp overheat 2: Replace heating roller thermistor 01/21/09
Heating roller fusing lamp overheat 2: Replace PSU 01/21/09
Heating roller fusing lamp overheat 2: Replace BCU board 01/21/09
Heating roller fusing lamp overheat 2: Replace BCU board 01/21/09
Heating roller fusing lamp overheat 2: Replace PSU 01/21/09
Heating roller fusing lamp overheat 2: Replace heating roller thermistor 01/21/09
Heating roller lamo consecutive full power 2: Replace heating roller fusing lamp 01/21/09
Heating roller lamo consecutive full power 2: Replace PSU 01/21/09
Zero cross frequency error: Check AC power into machine 01/21/09
Solution Text Updated
Consecutive fusing jam: Clear jammed paper 01/21/09
Pressure roller thermistor error 3: Check pressure roller thermistor connection 01/21/09
Pressure roller thermistor error 3: Replace pressure roller thermistor 01/21/09
Pressure roller overheat 3: Replace pressure roller thermistor (center) 01/21/09
Pressure roller overheat 3: Replace PSU 01/21/09
Pressure roller overheat 3: Replace BCU board 01/21/09
Pressure roller overheat 3: Replace BCU board 01/21/09
Pressure roller overheat 3: Replace PSU 01/21/09
Pressure roller overheat 3: Replace pressure roller thermistor (center) 01/21/09
Pressure roller fusing lamp consecutive full power 3: Replace pressure roller fusing lamp 01/21/09
Pressure roller fusing lamp consecutive full power 3: Replace PSU 01/21/09
Pressure roller thermistor error 4: Check pressure roller thermistor (end) connection 01/21/09
Pressure roller thermistor error 4: Replace pressure roller thermistor (end) 01/21/09
Pressure roller overheat 4: Replace pressure roller thermistor (end) 01/21/09
Pressure roller overheat 4: Replace PSU 01/21/09
Pressure roller overheat 4: Replace BCU board 01/21/09
Pressure roller overheat 4: Replace BCU board 01/21/09
Pressure roller overheat 4: Replace PSU 01/21/09
Pressure roller overheat 4: Replace pressure roller thermistor (end) 01/21/09
Exit sensor after jogging error - Perform prestack adjustment, sp 6103 01/21/09
Change SP 5-860 "SMTP Auth. From Field Replacement" to On. By doing this, Scan to Email will pass the 01/21/09
SMTP authentication.
B070 6880 HDD Unit:Ass'y 01/22/09
Charge roller correction error - reseating NVRAM fixed problem 01/22/09

Software error - w/filename eng:procon.c - try with SP2-208 set to "1" for pixel mode to confirm patch is 01/22/09
the problem.
Software error - w/filename eng:procon.c - correct any copy quality problems first 01/22/09

Software error - w/filename eng:procon.c - clean and reinitialize ID sensor 01/22/09

preform sp 2962, manual process control 01/22/09


SC- C7 Check thermistors, harnesses, connectors, LGC board. 01/22/09
If fax only machine be sure address SD card is in slot 2, if MFP be sure SD card is in slot 1 and no address 01/22/09
SD card is in slot 2
Clear address book using SP 5846-50 01/22/09
Solution Text Updated
Updating @remote certificate failed - Execute SP5-801-3 (SCS clear) 01/22/09

Replace power supply 01/22/09


Mechanical counter error (K): Check counter connection 01/22/09
Mechanical counter error (K): Replace mechanical counter 01/22/09
Mechanical counter error (FC): Replace mechanical counter 01/22/09
Mechanical counter error (FC): Check counter connection 01/22/09
ARDF communication error: Check ARDF connections 01/22/09
ARDF communication error: Replace ARDF 01/22/09
ARDF communication error: Replace BCU board 01/22/09
Finisher communication error: Replace BCU board 01/22/09
Finisher communication error: Replace finisher board 01/22/09
Finisher communication error: Replace PSU 01/22/09
Finisher communication error: Check finisher connections 01/22/09
Counter device error 1: Check connections between optional counter device and machine 01/22/09
Counter device error 1: Make sure that SP 5113 is set to enable the optional counter device 01/22/09
Counter device error 2: Make sure that SP 5113 is set to enable the optional counter device 01/22/09
Counter device error 2: Check connections between optional counter device and machine 01/22/09
Counter device error 3: Counter device control board defective 01/22/09
Counter device error 3: Backup battery of counter device defective 01/22/09
Counter device error 4: Backup battery of counter device defective 01/22/09
Counter device error 4: Counter device control board defective 01/22/09
SD card error (01): Install the expended authentication module 01/22/09
SD card error (01): Install the SD card 01/22/09
SD card error (01): Install the DESS module 01/22/09
SD card error (02): Install the correct file of the expanded authentication module 01/22/09
BCU control data transfer abnormal: Check connection between the controller board and BCU 01/22/09
BCU control data transfer abnormal: Replace BCU board 01/22/09
BCU control data transfer abnormal: Replace controller board 01/22/09
Authentication error of the remote service modem RCG-M (001): Check and set the correct user name 01/22/09
(SP 5816-156) and password (SP 5816-157)
Incorrect modem setting error of the remote service modem RCG-M (004): Check and set the correct AT 01/22/09
command (SP 5819-160)
Communication line error of the remote service modem RCG-M (005): Check for defective phone line 01/22/09
Solution Text Updated
Incorrect dial up connection: SC does not interfere with operation of machine 01/22/09
NVRAM error: Switch main power off and back on 01/22/09
Engine start up error: Replace engine board 01/22/09
RFID communication error: Replace the RFID controller error 01/22/09
RFID communication error: Replace the toner cartridge 01/22/09
Memory chip at TD sensor communication error: Replace the development unit 01/22/09
Memory chip at TD sensor communication error: Replace the PCDU 01/22/09
RFID unit check error: Switch machine off and back on 01/22/09
Memory address command error: Check controller to BCU connections 01/22/09
Memory address command error: Replace BCU board 01/22/09
Memory address command error: Replace the i-controller 01/22/09
GAVD communication error: Switch machine off and back on 01/22/09
GAVD communication error: Check cable connection between BCU and laser unit 01/22/09
GAVD communication error: Replace laser unit 01/22/09
GAVD communication error: Replace BCU board 01/22/09
Finisher stapler motor error (D038/D041): Check connections 01/22/09
Finisher stapler motor error (D038/D041): Replace stapler unit 01/22/09
Finisher stapler motor error (D038/D041): Replace finisher main board 01/22/09
Finisher stapler movement motor error (D038/D041): Check connection of stapler movement motor 01/22/09

Finisher stapler movement motor error (D038/D041): Check connection of stapler unit HP sensor 01/22/09

Finisher stapler movement motor error (D038/D041): Replace stapler unit HP sensor 01/22/09
Finisher stapler movement motor error (D038/D041): Replace stapler unit movement motor 01/22/09
Charge corona error - charge corona unit defective 01/22/09
Charge corona error - charge corona power pack defective 01/22/09
Charge corona error - charge corona receptical defective 01/22/09
Replace staple unit 01/22/09
TD sensor output minimum error magenta: Check connection 01/22/09
TD sensor output minimum error cyan : Check connection 01/22/09
TD sensor output minimum error yellow : Check connection 01/22/09
Mechanical counter error 1 : Blown FU9 on PSU 01/23/09
Mechanical counter error 1 : Defective counter 01/23/09
Mechanical counter error 2 : Defective counter 01/23/09
Mechanical counter error 2 : Blown FU9 on PSU 01/23/09
Solution Text Updated
Fold position error - use SP6-902 to adjust fold position (fine adj) 01/23/09

Fusing Exit Sensor OFF (Leading Edge): Replace registration sensor 01/23/09
Fusing Exit Sensor OFF (Leading Edge): Replace registration clutch 01/23/09
Defective BICU 01/23/09
ID sensor error : Defective ID sensor 01/23/09
ID sensor error : Defective HVPS 01/23/09
ID sensor error : Defective BICU 01/23/09
Laser Sync Detect error - do in order: SP2-109-8, SP2-109-3, SP2-109-4 01/23/09
NIB not working - turn on with SP5-985 set to "1" 01/23/09

Fatal Kernel error - replace controller 01/23/09

Polygon motor error 2: Damaged duplex harness/replace harness and BICU 01/23/09
Set up remove P/S card set sp 5193 to 1 and sp 5985 to 0 01/23/09
Set email reception interval to off 01/23/09

Tray lift motor error (D038/D041): Check connections to the tray lift motor 01/23/09
Tray lift motor error (D038/D041): Replace tray lift motor 01/23/09
Finisher punch motor error (D038/D041): Check connections for punch motor and HP sensor 01/23/09
Finisher punch motor error (D038/D041): Check for blockages in the punch motor mechanism 01/23/09
Finisher punch motor error (D038/D041): Replace the punch slider unit 01/23/09
Finisher punch motor error (D038/D041): Replace the punch unit 01/23/09
Finisher punch motor error (D038/D041): Replace the finisher main board 01/23/09
Punch registration motor error (D038/D041): Check connections to the punch registration motor 01/23/09
Punch registration motor error (D038/D041): Replace the punch unit slider 01/23/09
Punch registration motor error (D038/D041): Replace the punch unit 01/23/09
Front jogger motor error without side tray (D038/D041): Replace the front jogger fence HP sensor 01/23/09

Front jogger motor error without side tray (D038/D041): Replace the front jogger motor 01/23/09
Front jogger motor error with side tray (D038/D041): Replace the front jogger motor 01/23/09
Front jogger motor error with side tray (D038/D041): Replace the front jogger fence HP sensor 01/23/09
Rear jogger motor error without side tray (D038/D041): Replace the rear jogger fence HP sensor 01/23/09
Rear jogger motor error without side tray (D038/D041): Replace the rear jogger motor 01/23/09
Rear jogger motor error with side tray (D038/D041): Replace the rear jogger motor 01/23/09
Solution Text Updated
Rear jogger motor error with side tray D038/D041): Replace the rear jogger fence HP sensor 01/23/09
Pick-up roller contact motor error without side tray (D038/D041): Replace the pick-up contact motor 01/23/09

Pick-up roller contact motor error without side tray (D038/D041): Replace the pick-up roller HP sensor 01/23/09

Pick-up roller contact motor error with side tray (D038/D041): Replace the pick-up roller HP sensor 01/23/09

Pick-up roller contact motor error with side tray (D038/D041): Replace the pick-up roller contact motor 01/23/09

Belt roller solenoid error: Check the harness connection 01/23/09


Belt roller solenoid error: Replace the belt roller position sensor 01/23/09
Belt roller solenoid error: Replace the belt roller solenoid 01/23/09
NVRAM data error: Check NVRAM connection 01/23/09
NVRAM data error: Replace NVRAM 01/23/09
NVRAM data error: Replace controller board 01/23/09
Self-diagnostic error (RTC/optional NVRAM) : Replace the i-controller 01/23/09
Self-diagnostic error (RTC/optional NVRAM) : Replace NVRAM 01/23/09
Self-diagnostic error (Standard SDRAM DIMM) (0201): Switch power off and back on 01/23/09
Self-diagnostic error (Standard SDRAM DIMM) (0201): Replace SDRAM DIMM 01/23/09
Self-diagnostic error (Standard SDRAM DIMM) (0201): Replace controller board 01/23/09
Self-diagnostic error (Standard SDRAM DIMM) (0202): Replace RAM DIMM 01/23/09
Self-diagnostic error ROM: Replace controller board 01/23/09
Self-diagnostic error optional RAM: Replace controller board 01/23/09
Self-diagnostic error optional RAM: Replace RAM DIMM 01/23/09
Self-diagnostic error 8 (Engine I/F ASIC): Replace VBCU 01/23/09
Self-diagnostic error 8 (Engine I/F ASIC): Replace mother board 01/23/09
IEEE1394 interface error: Switch power off and back on 01/23/09
IEEE1394 interface error: Replace IEEE1394 interface board 01/23/09
IEEE1394 interface error: Replace controller board 01/23/09
Wireless LAN card not detected: Check connections 01/23/09
Wireless LAN card not detected: Replace wireless card 01/23/09
Wireless LAN/Bluetooth card not detected: Replace wireless/Bluetooth card 01/23/09
Wireless LAN/Bluetooth card not detected: Check connection 01/23/09
Wireless LAN/Bluetooth card error: Check connection 01/23/09
Wireless LAN/Bluetooth card error: Replace wireless/Bluetooth card 01/23/09
Solution Text Updated
Wireless LAN/Bluetooth card error: Replace wireless/Bluetooth card 01/23/09
Wireless LAN/Bluetooth card error: Check connection 01/23/09
USB interface error: Check connection 01/23/09
USB interface error: Replace USB board 01/23/09
HDD Encryption unit error 1: Replace NVRAM 01/23/09
HDD Encryption unit error 1: Replace controller board 01/23/09
HDD Encryption unit error 2: Replace controller board 01/23/09
HDD Encryption unit error 2: Reformat HDD 01/23/09
HDD Encryption unit error 2: Replace HDD 01/23/09
HDD Initialization error: Replace HDD 01/23/09
HDD Initialization error: Reformat HDD 01/23/09
HDD Reboot error: Reformat HDD 01/23/09
HDD Reboot error: Replace HDD 01/23/09
HDD Reboot error: Replace controller board 01/23/09
HDD Reboot error: Check HDD connections 01/23/09
HDD Bad sector number error: Reformat HDD 01/23/09
HDD Bad sector number error: Replace HDD 01/23/09
HDD Read error: Replace HDD 01/23/09
HDD Read error: Replace controller board 01/23/09
HDD CRC error: Replace controller board 01/23/09
HDD CRC error: Replace HDD 01/23/09
HDD Access error: Replace HDD 01/23/09
HDD Access error: Replace controller board 01/23/09
SD card authentication error: Replace SD card 01/23/09
SD card error: Replace SD card 01/23/09
SD card access error: Replace SD card 01/23/09
SD card access error: Replace controller board 01/23/09
Address book error: Replace HDD 01/23/09
Address book error: Initialize address book data using SP 5-846-050 01/23/09
Address book error: Initialize user information using SP 5-832-006 01/23/09
HDD mail data error: Initalize HDD partition using SP 5-832-007 01/23/09
HDD mail data error: Reformat HDD 01/23/09
HDD mail data error: Replace HDD 01/23/09
HDD mail transfer error: Replace HDD 01/23/09
Solution Text Updated
HDD mail transfer error: Reformat HDD 01/23/09
HDD mail transfer error: Initialize the HDD partition using SP 5-832-008 01/23/09
HDD Delete All error 1: Install Data Overwrite Security Unit 01/23/09
HDD Delete All error 1: Replace HDD 01/23/09
HDD Delete All error 2: Replace HDD 01/23/09
Log Data error -001: Initialize HDD using SP 5-832-004 01/23/09
Log Data error -002: Disable the log encryption setting using SP 9-730-004 01/23/09
Log Data error -002: Install the DESS module 01/23/09
Log Data error -003: Initialize the HDD using SP 5-832-004 01/23/09
Log Data error -003: Disable the log encryption setting using SP 9-730-004 01/23/09
Log Data error -004: Initialize HDD using SP 5-832-004 01/23/09
Log Data error -005: Initialize HDD using SP 5-832-004 01/23/09
Log Data error -005: Installed NVRAM or HDD was used on other machine 01/23/09
HDD Data Overwrite Security SD card error: Replace NVRAM and then install new SD card 01/23/09
HDD Data Overwrite Security SD card error: Check and reinstall SD card 01/23/09
TPM system authentication error: Replace controller board 01/23/09
File format converter error: Replace file format converter 01/23/09
File format converter error: Check connections 01/23/09
TD sensor output minumum error cyan : Defective PCU 01/26/09
TD sensor output minumum error magenta : Defective PCU 01/26/09
TD sensor output minumum error yellow : Defective PCU 01/26/09
TD sensor output minumum error black : Defective PCU 01/26/09
Replace adf main pcb 01/26/09
Check Mylars on feed in area 01/26/09
Cannot send or receive. Set fax sp 2103-1 to 13 and 2103-3 to 10 and reboot. 01/26/09
Cannot send or receive. Set fax sp 2103-1 to 13 and 2103-3 to 10 and reboot. 01/26/09
Cannot send or receive. Set fax sp 2103-1 to 13 and 2103-3 to 10 and reboot. 01/26/09
Shows 2 hole punch option - On punch board make sure dip switch 1 & 3 is set to on 01/26/09
thermistor off - replace fuser unit 01/26/09
thermistor off - wrong fuser unit installed (after replacing fuser unit) 01/26/09
Key operator clear - Sp-mode 7-810 01/27/09
Sp-mode 5801-011 NCS Clear. 01/27/09
Finisher feed out error - Stack feed out sensor defective 01/27/09
Finisher feed out error - Feed out motor bound up or defective 01/27/09
Solution Text Updated
Finisher feed out error - main board defective 01/27/09
Finisher feed out error - Stack feed out sensor actuator arm fell off. 01/27/09
B0649645 Developer Type 24 Black 01/27/09
HR warm up error - replace Ferrite Core Roller # B2234235 (if it binds on rotation) 01/27/09
Image transfer unit error - replace Image transfer unit 01/27/09
Image transfer unit error - ITU motor bound or defective 01/27/09
Image transfer unit error - check ITU harness and connections 01/27/09
Please wait - replace FCU 01/27/09
Please wait - CRAM engine and system 01/27/09
(B408 ) Shift motor stuck - grab shaft below R1 lever and move back and forth to break locktite free 01/27/09

Image transfer unit error - Cleared NVRAM and input factory settings 01/27/09
Finisher shift motor error B830 - motor obstruction, connection or defective 01/27/09
Finisher shift motor error B830 - shift roller HP sensor defective 01/27/09
Finisher shift motor error B830 - main board defective 01/27/09
-49 Check front door switch lock mechanism and follow reset procedure in the ring binder service manual 01/27/09

Finisher shift motor error B830 - external tray jogger defective. 01/27/09
B700 5525 PCB: Main Control, B701/3000 Sheet_50 sheet staple finisher 01/27/09
Clear scanner, execute SP 5-801-009 01/27/09
Dirty background - use developer #B2969640 01/27/09
Replace paper actuator C2722868 as per MB MC249027 01/27/09
Check TSB 6, for image shift, firmware and sp 2-6 50 to 1 and 51 to -80 01/27/09
Bypass Legal Jams - use SP1-007-2, set to "1" for Legal 01/27/09

TSB # 010R Parts catalog updates for PCU. 01/27/09


Trimmings Buffer HP Sensor Right (S100) Error - Clean or Replace sensor. 01/27/09
Laser Shutter Open sensor does not turn ON - check for binds in shutter mechanism 01/28/09
Laser Shutter Open sensor does not turn ON - check SP2-914 open/close settings, should be 38 01/28/09
How to set tray 1 size - use SP5-181-001 for tray 1 01/28/09
Fusing exit sensor does not turn OFF - check/clean/replace fusing exit sensor, use SP5-803-65 to check 01/28/09

How to set tray 2 size - use SP5-181-002 thru 005 01/28/09


SP modes only are in Japanese - IOB dip sw 6 = ON, 7 = OFF, 8 = OFF, see page 5-141 odf FSM 01/28/09
Bridge relay sensor 2 does not turn ON - check/clean/replace sensor 01/28/09
Solution Text Updated
Bridge relay sensor 2 does not turn ON - bridge junction gate was sticking, test with SP5-804-47 01/28/09
Exposure lamp error - replace scanner motor 01/28/09

Address book data error: Execute SP5846-50 01/28/09

Address book data error: Execute SP5832-6 01/28/09

replaced MICR DV and follow Rosetta instructions in DV box 01/28/09


Confirm paper in on tested media list 01/28/09
Confirm media settings are correct - tested media list - PSG 01/28/09
Print Driver - turn on toner reduction 01/28/09
Print Driver setting - change color profile to SWOP from ISO 01/28/09
Set SP 5-895-001 to 1 01/29/09
ADF position sensor defective 01/30/09
Bridge Relay sensor does not turn OFF - check/clean/replace sensor 01/30/09

Double feed detection - Turn off double feed detection with user tools. 01/30/09
Paper exit sensor jam - Check for missing or damaged mylar on punch unit 01/30/09
Tray 3 feed problem - replace feed roller 01/30/09
Fax forwarding to email RX fails - try SP5-801-7 Fax Application to clear 01/30/09
flikering power,,,defective power supply 01/30/09
Refer to TSB 021 - View the samples 1 and 2 01/30/09
Fusing lamp remains on - thermistor is out of position, check temp with SP1-106 01/30/09
Fusing lamp remains on - A level code, enter SP modes and turn machine off and on 01/30/09
Fusing lamp remains on - replace thermistor 01/30/09
Erratic SC error: reflash firmware 01/30/09
Erratic SC error: Format HDD/ Excute SP 5832 01/30/09
Cannot detect ring signal: change RAM address 00680572 from 0D to 0A 01/30/09
Application selection error - turn off SSDP in WIM as admin configuration ssdp inactive or telnet in and 01/30/09
set down
Cannot print on network (error 103) - check gateway address settings 01/30/09

Cannot print via network - use telnet, do show command & check if any ports are down 01/30/09

Cannot print on network - if new controller SP5-801-1 if old controller SP5-801- 8/9/10/11 01/30/09
Solution Text Updated
Wireless Falls off network - update Network Support v7.23 or later 01/30/09

Application selection error - reload firmware and do SP5-801-008 and SP5-801-11 01/30/09

Log Data Error 005 - format HDD, SP5-832-1 01/30/09

Development intake fan error - Door must be closed when powering on to fill developer. 01/30/09
Can you change SP access code - No. 01/30/09
K PCU Dusting - Refer to TSB # 052 BLACK PCU FAN connection 01/30/09
Controller to Operational panel communication error: Defective HDD 01/30/09

Tray #2 no feed: check if paper size sensor is out of place, use SP5-803-058 to check 01/30/09

Noise from interchange unit: Replace/Reform reverse roller frame part # D371 4981 01/30/09

Replace controller board 01/30/09


Replace HDD 01/30/09
Stapler tray entrance - Replace staple tray entance sensor 01/30/09
Duplex exit sensor jam - Replace paper exit sensor 01/30/09
Thermistor error code - Replace thermistor 01/30/09
Thermistor error code - Check thermistors and themostats 01/30/09
BK5010 Service password - Press 1-0-7 enter 01/30/09
How to register change or delete scanner destination - Check FAQ ID 90066 02/02/09
When replacing nvram - The previous counter can not be recovered. 02/02/09
Look up part in system - Add to RNW 02/02/09
How to register change or delete scanner destination - Check FAQ ID 90066 02/02/09
How do I configure my Mac OS X 10.3 - 10.5 ftp server to use Scan to Folder - Follow FAQ ID 92690 02/02/09

Can imposition or "spreads" be done on MAC - Only with command workstation. 02/02/09
How to register change or delete scanner destination - Check FAQ ID 90066 02/02/09
How do I configure my Mac OS X 10.3 - 10.5 ftp server to use Scan to Folder - Follow FAQ ID 92690 02/02/09

Replace NVRAM. 02/02/09


Check drum drive - collar / shaft / screws / belt 02/02/09
Replaced BCU pcb 02/02/09
Scan to folder fails - Path to folder is incorrect - Have tech input correct path name. 02/02/09
Solution Text Updated
IH coil fan error - fan motor plug disconnected (gets hit when replacing SC548/549 sensors) 02/02/09
Controller startup error - Reseat system sd card in slot C1 02/02/09
Cannot save document server files to desktop - Refer to FAQ ID 85479 02/02/09
Citrix drivers - Regular windows driver will work with citrix operating system 02/02/09
How do I configure my Mac OS X 10.3 - 10.5 ftp server to use Scan to Folder - Follow FAQ ID 92690 02/02/09

Unable to send or receive - Set fax sp 2103 change 13 only for digital lines 02/02/09
Punch hole motor error - Replace punch hole motor HP sensor 02/02/09
Citrix drivers - Regular windows driver will work with citrix operating system 02/02/09
How to register change or delete scanner destination - Check FAQ ID 90066 02/02/09
How do I configure my Mac OS X 10.3 - 10.5 ftp server to use Scan to Folder - Follow FAQ ID 92690 02/02/09

Master eject HP sensor error - Update firmware to ver. 3.14 or higher 02/02/09
Image shifting due to poor stacking of originals by enduser - Update engine firmware to ver. 3.09 or 02/02/09
higher
Citrix drivers - Regular windows driver will work with citrix operating system 02/02/09
E7100 YNOXH patch - Fixes a booklet, staple job prints without folding and stapling. 02/02/09
How to register change or delete scanner destination - Check FAQ ID 90066 02/02/09
How do I configure my Mac OS X 10.3 - 10.5 ftp server to use Scan to Folder - Follow FAQ ID 92690 02/02/09

Stapler exit jam - Clean replace stapler exit sensor 02/02/09


Bypass printing issues - Set Fiery print option as panel command not driver command. 02/02/09
Shift roller initialization error - Replace shift roller motor & HP sensor. 02/02/09
Set sp-5045 to 1 for prints / 0 for developments. 02/02/09
Stamp function grayed out - reload Stamp Data with SP5-853 02/02/09
Citrix drivers - Regular windows driver will work with citrix operating system 02/02/09
Duplex jogger motor error - Replace duplex jogger motor 02/02/09
How to register change or delete scanner destination - Check FAQ ID 90066 02/02/09
How do I configure my Mac OS X 10.3 - 10.5 ftp server to use Scan to Folder - Follow FAQ ID 92690 02/02/09

B140 4181 Cleaning Felt Roller Assembly 02/02/09


Scan to E-mail arrives as a dot file - UT - scanner, send settings, turn off max compression 02/02/09
Fusing lamp error - Excessive fuser unit play front to rear - Tighten/form fuser unit latch to reduce 02/02/09
movement
Citrix drivers - Regular windows driver will work with citrix operating system 02/02/09
TCRU kit number -- same as MP1350 B236TCRUKIT 02/02/09
Solution Text Updated
How do I configure my Mac OS X 10.3 - 10.5 ftp server to use Scan to Folder - Follow FAQ ID 92690 02/02/09

EB135 and 3hole punch is not support only for Pro1356EX as per tech mail RC080591 02/02/09
Fusing thermistor open - check temp with SP1-106, replace thermistor as needed 02/03/09
Fusing thermistor open - reset with SP5- 810, enter 1, press # and photo mode key at same time 02/03/09
Fusing thermistor open - check thermistor connections, use SP1-106 to check thermistor 02/03/09
Replace-G1783186 Magnetic Clutch (Toner Supply) 02/03/09
Replace laser unit. 02/03/09
HDD access error - check hard drive connections 02/03/09
HDD access error - replace HDD 02/03/09
SD card error 2 - reinsert SD card in slot 02/03/09
Please wait fuser up to temp - replace controller board 02/03/09

Finisher B836 entrance late jam - Check fuser exit roller 02/03/09
Finisher B836 entrance late jam - Check finisher entrance guide 02/03/09
Finisher B836 entrance late jam - Check finisher entrance sensor 02/03/09
Finisher B836 entrance lag jam - entrance sensor defective 02/03/09
Finisher B836 staple tray paper sensor late jam - Sensor dirty or defective 02/03/09
Finisher B836 staple tray paper sensor lag jam - sensor defective 02/03/09
Finisher B836 stack present sensor late jam - sensor defective 02/03/09
Finisher B836 staple tray paper sensor lag jam - sensor defective 02/03/09
Finisher B836 fold unit entrance sensor late jam - sensor defective 02/03/09
Finisher B836 fold unit entrance sensor lag jam - sensor defective 02/03/09
Finisher B836 fold unit exit sensor late jam - sensor defective 02/03/09
Finisher B836 fold unit exit sensor lag jam - sensor defective 02/03/09
Finisher B836 exit sensor late jam - sensor defective 02/03/09
Finisher B836 exit sensor lag jam - sensor defective 02/03/09
Finisher B836 stack feed out belt - motor bound or defective 02/03/09
B836 Booklet stapler Front - bound or defective 02/03/09
B836 Booklet stapler rear - bound or defective 02/03/09
Finisher B836 stack junction gate motor - Bound or defective 02/03/09
Finisher B836 clamp roller retraction motor - bound or defective 02/03/09
Finisher B836 bottom fence lift motor - bound or defective 02/03/09
Finisher B836 fold plate motor - bound or defective 02/03/09
Z-fold unit B660 feed sensor late jam - Sensor defective 02/03/09
Solution Text Updated
Z-fold unit B660 feed sensor lag jam - Sensor defective 02/03/09
Toner pump error K - Clean or replace toner supply tube 02/03/09
Toner pump error M - Replace toner pump 02/03/09
Toner pump error M - Replace toner bottle motor 02/03/09
Toner pump error M - Replace or clean toner supply tube 02/03/09
Toner pump error Y - Replace toner bottle motor 02/03/09
Toner pump error Y - Replace Toner pump 02/03/09
Toner pump error Y - Clean or replace toner supply tube 02/03/09
Toner bottle motor error K - Replace toner bottle motor 02/03/09
Toner bottle motor error K - Clean or replace toner supply tube(binding bottle motor) 02/03/09
Toner bottle motor error C - Clean or replace toner supply tube(binding bottle motor 02/03/09
Toner bottle motor error C - Replace toner bottle motor 02/03/09
Toner bottle motor error M - Clean or replace toner supply tube(binding bottle motor 02/03/09
Toner bottle motor error M - Replace toner bottle motor 02/03/09
Toner bottle motor error Y - Clean or replace toner supply tube(binding bottle motor 02/03/09
Toner bottle motor error Y - Replace toner bottle motor 02/03/09
Developer roller error C - Replace developer roller sensor 02/03/09
Developer roller error C - Replace developer roller drive gears 02/03/09
Developer roller error M - Replace developer roller drive gears 02/03/09
Developer roller error M - Replace developer roller sensor 02/03/09
Low toner density error K - Replace TD sensor 02/03/09
Low toner density error K - Inspect TD sensor harness for open 02/03/09
Low toner density error C - Inspect TD sensor harness for open 02/03/09
Low toner density error C - Replace TD sensor 02/03/09
Low toner density error M - Inspect TD sensor harness for open 02/03/09
Low toner density error M - Replace TD sensor 02/03/09
Low toner density error Y - Inspect TD sensor harness for open 02/03/09
Low toner density error Y - Replace TD sensor 02/03/09
Defective FCU 02/04/09
Access code change - SP special features page 5 then user tools 6 set up user codes to change user code 02/05/09

second paper transfer disconnection: Defective High Voltage Power Supply 02/05/09
second paper transfer disconnection: Check SP 2912-2 if less than 25% humidity possible enviroment 02/05/09
issue
second paper transfer disconnection: Defective transfer roller connections 02/05/09
Solution Text Updated
Second feed sensor jam - Replace one way drive gears for the feed station. 02/05/09
Duplex Entrance Sensor Late - Replace the duplex entrance sensor. 02/05/09
Use SP modes 5846 - 51 /52 to swap address book 02/05/09
Cannot print using pc able to ping and web. Suggest to web in to unit and check LPR and DIPRINT is 02/05/09
enabled .
Heating roller thermister (poor connection) - sc 54X, 55X, 56X do tsb 28 fuser harness 02/05/09
Cannot print using pc able to ping and web. Suggest to web in to unit and check LPR and DIPRINT is 02/05/09
enabled .
Toner collection coil drive error - Toner collection coil sensor unpluged. 02/05/09
Cannot print using pc able to ping and web. Suggest to web in to unit and check LPR and DIPRINT is 02/05/09
enabled .
Cannot connect to WIM: User Tools/System Settings/ Admin Tools/ Network Security Level/ Set to 0. 02/05/09

Cannot print using pc able to ping and web. Suggest to web in to unit and check LPR and DIPRINT is 02/05/09
enabled .
To turn @remote message off - Use SP 5816 -001/003 set to 0 02/05/09
Cannot print using pc able to ping and web. Suggest to web in to unit and check LPR and DIPRINT is 02/05/09
enabled .
If machine has a toner spill replace toner supply clutch for that color. 02/05/09
Fiery Setup - Copier operation panel - Press the Fiery Tab, Run setup, Log in as Admin, Press Jobs under 02/05/09
Engine Job handling. You can set the bypass tray as panel command not driver command
Controller to Op Panel Communication error: Reseat MBU on fax unit 02/05/09

SC 901 without mechanincal counter installed: Set SP 5987-001 to 0 and restart copier. 02/05/09

Fusing temperature warm-up error : Defective fusing lamp 02/05/09

Fusing temperature warm-up error : Defective thermistor 02/05/09

Fusing temperature warm-up error : Thermistor out of position 02/05/09

Pressure roller fusing lamp consecutive full power 3: Replace Thermostat. 02/05/09
Inspect exit timing sensor - Punch path - clean or realign 02/05/09
Finisher staple trimming hopper full - Empty hopper/clean sensor. 02/05/09
Users cannot mute the printer's tone alerts. 02/05/09
Turn on authentication with User Parameter Switch 18 bit 2 02/05/09
TD sensor initial setting error: Lost drum drive 02/06/09
Scanner software will not activate without GW wideformat on network. 02/06/09
Solution Text Updated
upgrade fw v1.50.1.35 or higher & check thermistor for spot weld 02/06/09
upgrade fw v1.50.1.35 or higher & check thermistor for spot weld 02/06/09
upgrade fw v1.50.1.35 or higher & check thermistor for spot weld 02/06/09
upgrade fw v1.50.1.35 or higher & check thermistor for spot weld 02/06/09
1 yr warranty contact NRC 800 fast fix 02/06/09
1 yr warranty contact NRC 800 fast fix 02/06/09
1 yr warranty contact NRC 800 fast fix 02/06/09
1 yr warranty contact NRC 800 fast fix 02/06/09
Defective Toner Density sensor 02/09/09
DF original stop position sp-mode adjustment page 6 02/09/09

Transfer roller open error - replace HVPS 02/09/09


Transfer roller open error - replace transfer belt position clutch 02/09/09
Transfer roller open error - check/clean/replace transfer belt position sensor 02/09/09
To reset - Set 1902 to 0 and reboot. 02/09/09
Web end condition - Reset sp 1902-1 to 0 02/09/09
print/scan option not seen - replace Printer/Scanner DIMM 02/09/09

Clear key op code sp 7810 (Access code clear) 02/09/09

E-7000 memory dimm ROHS 5K530254 non ROHS 5K530054 02/09/09


Unable to print - Check LPR byte counting and print lower case is selected for queue name. 02/09/09
To turn of remote diagnosis message off. - Set SP 5816-3 to 0 and reboot copier 02/09/09
SBU transmission error - Replace SBU 02/09/09
paper fan exit motor error - replace motor 02/09/09
paper fan exit motor error - check connector, fan is in upper front right corner near the 2 fuser sensors, 02/09/09
plug gets knocked loosed when working on sensors
Unable to print from fiery. Suggest to check LPR byte counting is checked and queue name is selected as 02/09/09
print lower case.
Application Selection Error - Reflash Option firmware. 02/09/09
Perform HDD formatt (IMH) 5-832-2 02/09/09
Parallelogram image - see adjustment on pg. 3-94 of FSM 02/09/09
Handset mode displayed - replace FCU 02/09/09
Handset mode displayed - do fax SP5-104 (factory setting) 02/09/09
Charge bias at max output - clean/reinitialize ID sensor 02/09/09
Solution Text Updated
Charge bias at max output - check for an overtoned condition 02/09/09
Charge bias at max output - replace ID sensor 02/09/09
Charge bias at max output - check for black patch 1st, gray patch 2nd, CRAM if wrong 02/09/09
Use SP mode 6-12 to disable paper clamper for different thicknesses of paper 02/09/09
Light faded copies - Dark bands on lead and trail edges. Copy washed out.: Defective TX belt installed 02/09/09
(Katun).
Light faded copies - change SP2-209-001 to lower value for increased toner clutch on time 02/09/09

Light faded copies - poor bias connection in rear of machine 02/09/09

Light faded copies - replace drum ground bearing 02/09/09

Set sub paper size in printer system user tools to auto. 02/09/09
Can you change the "No setting" in the Print preferences? - No it is defaulted setting for the RPCS driver 02/09/09

The SR-5000 can use a 3 hole punch option with the GBC. 02/09/09
The SR-5000 can use a 3 hole punch option with the GBC. 02/09/09
The SR-5000 can use a 3 hole punch option with the GBC. 02/09/09

Set special sp mode 5104 - 1 02/09/09


Scanner send information resets before another scan can be made - User info release - Scan sp mode 02/09/09
1012 set to 0
Controller startup error - Replaced Controler PCB (D0205311) 02/09/09

Display ON but too dark - replace op panel inverter board ( # D0091486) 02/09/09

Scan destinations reset - Set Scanner SP1 012 to 1 02/09/09


ADF feed out sensor jam - Replace feed out sensor. 02/09/09
1st Transport sensor jam - Reseat connections on I/O pcb or Replace 02/09/09
Unable to print from fiery. Suggest to check LPR byte counting is checked and queue name is selected as 02/09/09
print lower case.
Zero cross error - reset with SP5-810-1 02/09/09
Zero cross error - replace PSU 02/09/09
Zero cross error - replace BCU 02/09/09
Zero cross error - reseat and check CN 219 on BCU 02/09/09
Zero cross error - reseat and check CN 357 on PSU 02/09/09
Printer error 1 - Reflash controller Firmware 02/09/09
Solution Text Updated
Fan alarm - 004 Paper cooling fan 3 - Replaced IOB 1 02/09/09
SBU communication error (-2) - blown Fuse 10 on PSU. 02/10/09
Printer and or scanner not recognized - Use SP5-985 to turn on NIB or USB 02/10/09
Printer and or scanner not recognized - install required 256MB dimm 02/10/09
Printer and or scanner not recognized - print scan SD card in slot C1 02/10/09
Printer and or scanner not recognized - confirm print scan option is correct B783 02/10/09
Rx problems from PC-bases faxes-update FCU firmware 02/10/09

Wireless LAN board error 3 : Defective wireless LAN board 02/10/09

Wireless LAN board error 3 : Wireless LAN board loose 02/10/09

Fusing/paper exit motor error - replace the fusing/paper exit fan 02/10/09
Fusing/paper exit motor error - replace the IOB 02/10/09
A2959640 Developer Type 21 Black 02/11/09
Fusing overheat - Replace Operation-panel switch 02/11/09
Developer Type 30W Black : B1259640 02/11/09
Broken front/rear side fence 02/11/09
Refer to TSB# 25 02/11/09
Install new master eject roller covers - see RTB RC262020 for details 02/11/09
Clean or replace Junction Gate Solenoid 02/11/09
Install new master eject roller covers - see RTB RC269016 for details 02/11/09
noise in the fusing area,,,defective web drive gear (D0094305) 02/11/09

Thoughput material - Blanks USA 90lb index feeding from tray 2 02/11/09
Issue with clients application - Have Client review software 02/11/09
FAX Memory (SAF) 001342MIU 481-0174 G578 02/11/09
To activate G3 lines - Set Fax SP1104-23 Bit 1 to 1 if only 2 G3 if 3 G3 bit 3 must be 1 as well. 02/11/09
Finisher staple waste hopper full - Clean or replace sensor. 02/11/09
Drum Wrap jam - Refer to TSB 022 for detach adjustments 02/11/09
Built-in resident RAM error - replace controller board 02/12/09

Add toner - toner rocks in bottle, replace toner, clean/vac toner tubes 02/12/09
add toner - check VTC SP3-201 against VREF SP3- 222 02/12/09
add toner - try SP3-015 forced toner feed 02/12/09
Solution Text Updated
add toner - check toner end values in SP3-101 (5 to 8 + 9 to 12 = values in 1-4), if bad try memory clear or 02/12/09
NVRAM replacement
add toner - set SP3-045 to off and check for open cover message stopping toner add 02/12/09
add toner - reseat toner bottle twice 02/12/09
add toner - reseat PCU ( check RJ 45 connection) 02/12/09
ID sensor error - check/reseat CN 213 on IOB 02/12/09
Fusing unit overheat - Repair pinched fusing lamp wire 02/13/09
Sucked toner collection bottle full message - Sp2972 - set to 0 and reboot. 02/13/09
bad or shorted memory replace memory 02/13/09
Customer changed Supervisor and Admin logins cannot get into user tools - Replace NVram 02/13/09
Auto color selection not available with User code available functions all selected - Disable key counter 02/13/09
management available functions
Insure the ROMDATA file folder is the root file 02/13/09
Tray 1 lift malfunction - Pick-up roller solenoid spring detached 02/13/09
Printer scanner option goes in slot C1 - Postscript in C2 02/13/09
color registration fails - Refer to TSB #B147-034 for Color Alignment procedure 02/13/09
color registration fails - 1st check all 4 colors are proper density 02/13/09
color registration fails - do SP2-995 motor reset and then SP5-993-2 forced line adj 02/13/09
color registration fails - CRAM or replace NVRAM 02/13/09
color registration fails - refer to color registration troubleshooting guide page 4-70 of SM 02/13/09
color registration fails - use SP 3-107 to check ID sensors, replace as needed 02/13/09
color registration fails - replace laser unit 02/13/09
color registration fails - execute SP 5993 31-33 02/13/09
color registration fails - defective black transfer roller bushing 02/13/09
HR high temp error - replace thermistor, use SP1-106 to check temp 02/13/09
HR high temp error - replace PSU 02/13/09
HR high temp error - replace BCU 02/13/09
Scan-to-email create larger files then competitors - refer to GKB answer# 5467 02/13/09
Lines on DF scanning only - set SP6-017 to +1 02/13/09
Black level detect error (-01) - replace lamp stabilizer board (if no output) 02/13/09
Black level detect error (-01) - replace exposurelamp 02/13/09
Finisher (B408) lower tray exit sensor does not turn ON - check/clean/replace sensor 02/13/09
Finisher (B408) lower tray exit sensor does not turn ON - check paper path to sensor for delays 02/13/09
Finisher (B408) lower tray exit sensor does not turn OFF - check/clean/replace sensor 02/13/09
Finisher (B408) lower tray exit sensor does not turn OFF - check for paper stuck over sensor 02/13/09
Solution Text Updated
NEW DESIGN STREAMPUNCH 19 HOLE PB DIE SET. Gestetner, Ricoh, Savin EDP # 001452MIU 02/13/09
Replace Postscript card type 7500 02/13/09
POP3/IMAP4 send authorization failed: POP3/IMAP4 settings incorrect. 02/13/09
Roll feed exit jams - Intermediate connector roll feed paper exit sensor was loose - Reconnect harness 02/13/09

Replace missing eject pawl spring p.n. C2174555. 02/13/09


Application start error - reload firmware 02/13/09

Application start error - defective Controller PCB 02/13/09

Application start error - defective optional ram 02/13/09

Duplex gate is noisy - install modified duplex gate tension spring - D0094522 02/13/09

E-32 Perform Clear Key 143 Clear Key three times Machine will beep When error has been clear 02/13/09
E-7100 Locks up - Reload System software: FTP://NSCDOM.COM (Iso Image) 02/13/09
3 hole punch does not display - turn dip SW 2 ON, all others OFF 02/13/09
defective encoder sensor 02/13/09
Fusing Exit Sensor: Defective fuser exit sensor, part number AW01 0143 02/13/09
TWAIN error 36851 - Check SNMP Community names. #1 should be 'public' read only, #2 should be 02/13/09
'admin' read/write.
Turn on job separation - user tool/system settings/printer features/system/job separation=on 02/13/09
PM kit part number - PMB246300K 02/13/09
ADF table not lifting - Replace adf main PCB 02/13/09

RC server not connected - Reconnect at remote connection to interface pcb 02/13/09


new style non RoHs CP with Rohs motor set address 957E to C0, TSB 13R 02/13/09
No mail address - program admin's e-mail in UT, Sys Set, File Transfer 02/17/09
Replace developer unit - Refer to TSB 13 02/17/09
Inspect main tray connector - Lower left side of roll feed tray - Connector bracket could be bent 02/17/09
Problem was with Circuit Breaker - Reset Circuit Breaker 02/17/09
Dog ear in duplex mode only - Install new pawl # C269-4612 02/17/09
ID sensor adj error - dirty or defective ID sensor 02/17/09
ID sensor adj error - defective ID sensor shutter 02/17/09
ITB motor error - check for transfer Motor overload 02/17/09
ITB motor error - replace transfer unit motor 02/17/09
Solution Text Updated
ITB contact motor error - check connections of image transfer belt contact motor and sensor 02/17/09
USB option not working - use Scanner SP 1013, set to a 1. 02/17/09
Fiery connection failed - Reboot fiery and machine 02/17/09
256 MB memory part number EDP 001180MIU 02/18/09
default is User Name = admin, Password = (blank) 02/18/09
By-Pass showing size in APS mode - Select bypass, press #, select choose size, press cancel, no paper size 02/18/09
selected. Exit, resave as default setting
Place paper into paper tray for fax 02/18/09
If fax memory will not clear - Do SP5-832 007 Mail RX data 02/18/09
If fax memory will not clear - Do SP5-832 008 Mail TX data 02/18/09
TSB # 108 VM card type C installation 02/18/09
default is User Name = admin, Password = (blank) 02/18/09
refer to FAQ 20655 02/18/09
default is User Name = admin, Password = (blank) 02/18/09
lite (DDST) version ?sysadmin? 02/18/09
refer to TSB B408 - 004 REISSUE mylar install. 02/18/09
Print jobs jam in duplex mode - Ensure page scaling is set to center for proper margins 02/18/09
Forward to folder or email - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, 02/18/09
initial settings parameter settings
refer to FAQ 20655 02/18/09

refer to FAQ 20655 02/18/09


lite (DDST) version ?sysadmin? 02/18/09
Fax forwarding Refer to step by step answer id 85495 in global knowledgebase 02/18/09
User parameter switch 22 bit 0 set as 0 02/18/09
Tab sheet copying instruction are located in pages 23 - 24 Copy reference manual 02/18/09
refer to FAQ 20655 02/18/09
default is User Name = admin, Password = (blank) 02/18/09
Fax forwarding Refer to step by step answer id 85495 in global knowledgebase 02/18/09

Forward to folder or email - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, 02/18/09
initial settings parameter settings
refer to FAQ 20655 02/18/09

default is User Name = admin, Password = (blank) 02/18/09


Solution Text Updated
default is User Name = admin, Password = (blank) 02/18/09
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 02/18/09
be ?0?
Forward to folder or email - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, 02/18/09
initial settings parameter settings
Forward to folder or email - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, 02/18/09
initial settings parameter settings
refer to FAQ 20655 02/18/09
default is User Name = admin, Password = (blank) 02/18/09
default is User Name = admin, Password = (blank) 02/18/09
Fax sp-mode 2-103-007 02/18/09
Z-fold unit B660 Upper exit sensor 1 lag jam - Sensor defective 02/18/09
HDD replacement- can you recover HDD data? - Not possible. 02/18/09
Follow CIS adjustment procedure TSB # 026 02/18/09
To back up address book data - Use SPmode 5846-51 / 52 02/18/09
Adjust SP mode 4015 to set lead to trail magnification 02/18/09
Check & or clean S-52 - Toner collection bottle overflow sensor 02/18/09
Z-fold unit B660 fold timing sensor late jam - Sensor defective 02/18/09
Z-fold unit B660 fold timing sensor lag jam - Sensor defective 02/18/09
Z-fold unit B660 Leading edge sensor late jam - Sensor defective 02/18/09
Z-fold unit B660 fold timing sensor lag jam - Sensor defective 02/18/09
Z-fold unit B660 Upper stopper HP sensor late jam - Sensor defective 02/18/09
Z-fold unit B660 Upper stopper HP sensor lag jam - Sensor defective 02/18/09
Z-fold unit B660 Upper exit sensor 1 late jam - Sensor defective 02/18/09
Z-fold unit B660 exit sensor 2 late jam - Sensor defective 02/18/09
Z-fold unit B660 exit sensor 2 lag jam - Sensor defective 02/18/09
Z-fold unit B660 Lower exit sensor 2 late jam - Sensor defective 02/18/09
Z-fold unit B660 Lower exit sensor 2 lag jam - Sensor defective 02/18/09
Z-fold unit B660 Feed motor jam - Motor defective 02/18/09
Z-fold unit B660 Lower stopper motor jam - Motor defective 02/18/09
Z-fold unit B660 Upper stopper motor jam - Motor defective 02/18/09
Z-fold unit B660 Fan motor jam - Motor defective 02/18/09
Firmware update error (memory) - HDD connections or defective 02/18/09
Firmware update error (data) - incorrect ROM date or corrupted data 02/18/09
Firmware update error - Retry, if fails, replace controller 02/18/09
Solution Text Updated
Firmware update error (SD card) - reinstall or replace card 02/18/09
Firmware update error - Reload Engine SD card data, if fails, replace BCU 02/18/09
Firmware update error - Op panel data failed, reload, if fails again, replace LCDC. 02/18/09
Firmware update error (stamp data) - retry download, if fails, replace HDD's. 02/18/09
Firmware update error (controller) - retry download, if fails, replace controller board. 02/18/09
Firmware update error - incorrect card data (Wrong Machine data) 02/18/09
Fatal error - replace memory DIMM 02/18/09
Fatal error - reflash firmware 02/18/09
Fatal error - replace controller 02/18/09
Fatal error - try w/o HDD, if it works, replace HDD 02/18/09
NIB login = sysadm password 02/19/09
Perform LPH adjustments 02/19/09
Set SP 5-985-001 to 1 and reboot 02/19/09
Displays supply order has failed call service Set sp-mode 5816 as 0 and reboot, then set as needed 02/19/09

Developer bias error - Electrode torsion spring on development unit defective 02/19/09
Press and hold Copy, Email, and Filing buttons, turn power on, select reset. 02/19/09
Software error - format HDD with SP4- 911 02/20/09
Software error - reload with latest firmware 02/20/09
Software error - replace controller PCB 02/20/09
Software error - replace HDD 02/20/09
Software error - 12v LDDR positioning motor shorting the 12 volt line to HDD 02/20/09
Software error - replace NIB 02/20/09
Software error - reseat HDD connector 02/20/09
Software error - try system reset (hold # and . ) - try while in SC990 mode - 02/20/09
Software error - wrong dimm installed, firmware is 1027 dimm not 1045 02/20/09
Software error with Procon C - replace drum, surface worn thru or scratched 02/20/09
Software error with Procon C - toner density too light, tone up machine 02/20/09
Software error - if it will not clear try NVRAM all clear. 02/20/09

Software error - w/filename eng:procon.c - replace drum 02/20/09

1 bin tray sensor does not turn ON - check/clean/replace sensor 02/20/09


Solution Text Updated
1 bin tray sensor does not turn ON - check interchange junction gate operation. 02/20/09

How do you default the driver to B/W - Set up printer features to B/W and then save as "XXX" 02/20/09
Machine in reboot cycle - Replace B140 9590 NVRAM - Minus Counter 02/20/09
light image any individual color - check developer drive clutch(s) 02/20/09
light image - replace SBU 02/20/09
Shift tray exit sensor - Check/replace black plastic exit guide on finisher exit 02/20/09
E-mail setting missing - Confirm print/scan option is in slot C2. 02/20/09
Registration sensor late - Clean registration sensor to remove excessive paper dust 02/20/09
Fusing warmup error - Replace aftermarket hot roller with OEM hot roller 02/20/09
dead machine - isolate by removing connectors from IOB 02/20/09
Software error 1 - reformat HDD 02/20/09
Software error 1 - resolve copy quality issues if giving Eng Procon C in details 02/20/09
Software error 1 - check SP7-403 for details, if engine Procon C, fix gray patch quality 02/20/09
Charge bias correction maxed out - check charge bias connection, silver strip to back of PCU 02/20/09

Paper type jam - Repair sp 1301 set to 0 to disable sensor 02/20/09


Paper type jam - Disable this setting in user tools as well as SP 1301 to 1. 1 is disabled. 02/20/09
Main Paper exit sensor (late) - Replace paper exit sensor 02/20/09
1st paper feed sensor (lag) - paper feed sensor defective. 02/20/09
2nd paper feed sensor (lag) - 2nd paper feed sensor defective 02/20/09
3rd paper feed sensor (lag) - 3rd paper feed sensor defective 02/20/09
4th paper feed sensor (lag) - Not used 02/20/09
LCT paper feed sensor (lag) - LCT paper feed sensor defective. 02/20/09
1st vertical transport sensor (lag) - 1st vertical transport sensor defective. 02/20/09
2nd vertical transport sensor (lag) - 2nd vertical transport sensor defective. 02/20/09
3rd vertical transport sensor (lag) - 3rd vertical transport sensor defective 02/20/09
Tray 1 no feed - torque limiter defective 02/20/09
Finisher D373 staple exit sensor error - sensor defective 02/20/09
Fax Scan to email setup procedures 02/20/09
To program see TSB #87 for B064 - B228 02/20/09
Tray 1 no feed - Pickup, feed and sep rollers defective 02/20/09
Tray 2 no feed - Pickup, feed and sep rollers defective 02/20/09
Tray 3 no feed - Pickup, feed and sep rollers defective 02/20/09
Tray 2 no feed - torque limiter defective 02/20/09
Solution Text Updated
Tray 3 no feed - torque limiter defective 02/20/09
External LCT no feed - torque limiter defective 02/20/09
External LCT no feed - pickup solenoid defective 02/20/09
Tray 3 no feed - pickup solenoid defective 02/20/09
Tray 2 no feed - pickup solenoid defective 02/20/09
Tray 1 no feed - pickup solenoid defective 02/20/09
1st vertical transport sensor (late) - sensor defective 02/20/09
2nd vertical transport sensor (late) - sensor defective 02/20/09
3rd vertical transport sensor (late) - sensor defective 02/20/09
1st paper feed sensor (lag) - pick up/feed/sep roller defective. 02/20/09
2nd paper feed sensor (lag) - pick up/feed/sep roller defective. 02/20/09
3rd paper feed sensor (lag) - pick up/feed/sep roller defective. 02/20/09
LCT paper feed sensor (lag) - pick up/feed/sep roller defective. 02/20/09
4th vertical transport sensor not used in NA 02/20/09
Relay sensor lag jam - sensor defective 02/20/09
Registration sensor lag error - sensor defective 02/20/09
Fusing exit sensor lag error - sensor defective 02/20/09
Duplex entrance sensor lag error - sensor defective 02/20/09
Duplex transport sensor 1 lag error - sensor defective 02/20/09
Duplex transport sensor 2 lag error - sensor defective 02/20/09
LCT relay sensor lag error - sensor defective 02/20/09
LCT exit sensor lag error - sensor defective 02/20/09
Bypass feed sensor lag error - sensor defective 02/20/09
Finisher entrance jam D373 - Entrance sensor defective 02/20/09
Finisher D373 proof tray exit sensor jam - sensor defective 02/20/09
Finisher D373 shift tray exit sensor error - sensor defective 02/20/09
Finisher D373 exit sensor jam after jogging - sensor defective 02/20/09
Finisher D373 corner staple error - staple unit 1 defective 02/20/09
Finisher D373 Saddle stapling error - Saddle stitch stapler unit defective 02/20/09
Finisher D373 paper folding error - paper folding mechanism bound 02/20/09
Finisher D373 shift tray motor error - Motor bound or defective 02/20/09
Finisher D373 jogger fence motor error - motor bound or defective 02/20/09
Finisher D373 shift roller motor error - motor bound or defective 02/20/09
Finisher D373 stapler shift motor error - motor bound or defective 02/20/09
Solution Text Updated
Finisher D373 Unit 2 stapler motor error - motor bound or defective 02/20/09
Finisher D373 folder plate motor error - motor bound or defective 02/20/09
Finisher D373 feed out belt motor error - motor bound or defective 02/20/09
Finisher D373 paper punch motor error - motor bound or defective 02/20/09
Finisher D373 Z-folding jam 02/20/09
Main motor lock - Replace main motor 02/20/09
To reset PCU PM alarms - SP7-804, 2 (B),3(Y),4(M),5(C) 02/20/09
Color Registration Error: Update engine firmware 02/20/09

Finisher B830 entrance sensor jam - sensor defective 02/23/09


Finisher B830 Proof tray exit sensor jam - sensor defective 02/23/09
Finisher B830 Shift exit sensor jam - sensor defective 02/23/09
Finisher B830 stapler exit sensor jam - sensor defective 02/23/09
Finisher B830 Feed out sensor jam - sensor defective 02/23/09
Finisher B830 Upper transport motor issue - motor bound or defective 02/23/09
Finisher B830 Shift tray motor issue - motor bound or defective 02/23/09
Finisher B830 Jogger fence motor issue - motor bound or defective 02/23/09
Finisher B830 Shift roller motor issue - motor bound or defective 02/23/09
Finisher B830 Stapling motor issue - motor bound or defective 02/23/09
Finisher B830 Prestack paper sensor jam - sensor defective 02/23/09
Finisher B830 Feed out belt motor issue - motor bound or defective 02/23/09
9-Bin Mailbox B762 Vertical Transport Sensor 1 jam - Sensor defective 02/23/09
9-Bin Mailbox B762 Vertical Transport Sensor 2 jam - Sensor defective 02/23/09
9-Bin Mailbox B762 Vertical Transport Sensor 3 jam - Sensor defective 02/23/09
9-Bin Mailbox B762 Vertical Transport Sensor 4 jam - Sensor defective 02/23/09
9-Bin Mailbox B762 Vertical Transport Sensor 5 jam - Sensor defective 02/23/09
Cover Interposer B704 Paper feed sensor jam - feed rollers dirty or defective 02/23/09
Cover Interposer B704 Paper feed sensor jam - paper out of spec(thick, coated...) 02/23/09
Cover Interposer B704 Paper feed sensor jam - sensor defective 02/23/09
Cover Interposer B704 Vertical transport sensor jam - sensor defective 02/23/09
Cover Interposer B704 Bottom plate position sensor jam - sensor defective 02/23/09
Jam code 014 in full color mode only - Wire ties to harness in relay section too tight - Reinstall wire ties 02/24/09

Scanner home position error - Replace FU107 in PSU 02/24/09


Scanning half page - Reset scanner application with 5801-9 02/24/09
Solution Text Updated
Use 5801- 11 NCS to reset admin password for WIM 02/24/09
Access code clear Sp-mode 7-810 02/24/09
JAM C will not clear - front door sws wired wrong (two whites and Yellow, yellow and orange, yellow and 02/24/09
orange)
Ribbon Cable from BICU to LDDR damaged 02/24/09

Refer to pub facts bulletin 75 to clear error condition 02/24/09


Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Transfer Belt assembly - B1326001 02/24/09
Power up sequence takes a long time - Reload system software 02/24/09
Print counter by user code grayed out after hdd replacement - Must run SP5846-50 and SP5832-1 and 02/24/09
reprogram user codes
Shift tray overdrives down - Lower feeler for upper tray limit sensor missing or broken 02/24/09
Refer to pub facts bulletin 75 to clear error condition 02/24/09
Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Displays CSS cable issue - Disable sp-mode 5-816-001-remote services. 02/24/09
Fusing /paper exit motor error - replace motor 02/24/09
Fusing /paper exit motor error - check for mechanical binds 02/24/09
Replace Mother Board pcb 02/24/09

Do not upgrade B234/B235/B236 devices to D101 series firmware if RA2K IPDS is installed on the device. 02/24/09
Refer to FAQ answer ID 92813
Refer to pub facts bulletin 75 to clear error condition 02/24/09
To reset oil clincher message - Power off Bookletmaker-press & hold 2 innermost op-panel buttons/ turn 02/24/09
on bk5010 for 3 to 4 seconds and release/ select reset
Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Inspect Drum drive - Binding or slipping 02/24/09
Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Bypass image shift - Adjust SP mode 1904 - 1 & 2 for Bypass width detection 02/24/09
Replace NVRAM if supervisor mode has been changed and states "Not Authorized" 02/24/09
Waste toner full - clean or replace sensor 02/24/09
Waste toner full - empty waste toner tank 02/24/09
Refer to pub facts bulletin 75 to clear error condition 02/24/09

Finisher B408 paper does not reach stapler tray - check R4 guide plate for burrs 02/24/09
Solution Text Updated
Finisher D374 Shift roller motor error - Check / replace shift roller motor HP sensor 02/24/09
Finisher D374 Shift roller motor error - Shift roller Idle rollers Pressure spring out of position - Skewed 02/24/09
paper
Finisher D374 Shift roller motor error - Replace Finisher exit sensor to the shift tray 02/24/09
Finisher D374 Shift roller motor error - Check /lube shift roller mech. 02/24/09
Jogger unit option is for both the SR4010 and SR4020 02/24/09
Refer to pub facts bulletin 75 to clear error condition 02/24/09
Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Developer Setup SP 3811 failed - Inspect toner bottles / TD sensor connection 02/24/09
User tools, system settings, admin, extended security, disable restrict destination. 02/24/09
Finisher D374 entrance sensor jam - sensor defective 02/24/09
Finisher D374 Proof tray exit sensor jam - sensor defective 02/24/09
Finisher D374 Shift exit sensor jam - sensor defective 02/24/09
Finisher D374 Staple exit sensor jam - sensor defective 02/24/09
Finisher D374 Belt feedout sensor jam - sensor defective 02/24/09
Finisher D374 Shift tray motor error - motor bound or defective 02/24/09
Finisher D374 Jogger fence motor error - motor bound or defective 02/24/09
Finisher D374 Stapler shift motor error - motor bound or defective 02/24/09
Finisher D374 Stapling motor error - motor bound or defective 02/24/09
Finisher D374 Feed out belt motor error - motor bound or defective 02/24/09
Z-Fold unit B660 feed sensor late jam - sensor defective 02/24/09
Z-Fold unit B660 feed sensor lag jam - sensor defective 02/24/09
Z-Fold unit B660 Fold timing sensor late jam - sensor defective 02/24/09
Z-Fold unit B660 Fold timing sensor lag jam - sensor defective 02/24/09
Z-Fold unit B660 Lead edge sensor late jam - sensor defective 02/24/09
Z-Fold unit B660 Fold timing sensor lag jam - sensor defective 02/24/09
Z-Fold unit B660 Upper stopper sensor late jam - sensor defective 02/24/09
How to show IP address on display - use SP5-055 to turn on and off 02/24/09
wireless not working - newer routers default to type N, This mfp supports ieee802.a/b/g - change router 02/24/09
setting to one of those
wireless not supported for D037 mfp (D038/D041 only) 02/24/09
Shift Roller OR Guide Plate motor error - Clean and Lube Mechanisms. 02/24/09
Windows authentication for scan only - Set sp 5401-006,016,026 & 046 to 1 02/24/09
Universal print driver - goes for A4 size - User tools /Printer/system/sub size - Set to auto 02/24/09
Refer to pub facts bulletin 75 to clear error condition 02/24/09
Solution Text Updated
Polygon mirror motor error 2 timeout at off - Replace polygon mirror motor 02/24/09
Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Can you default one destination in addres book to a TIFF withscan to folder - No 02/24/09
Refer to pub facts bulletin 75 to clear error condition 02/24/09
Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Transfer/Dev motor error - replace motor 02/24/09
Polygon motor error 1 ON timeout - replace polygon motor 02/24/09
Polygon motor error 1 ON timeout - check harness/connections to motor 02/24/09
Polygon motor error 2 OFF timeout - replace polygon mirror motor 02/24/09
Polygon motor error 2 OFF timeout - check harness/connections to polygon motor 02/24/09
Polygon motor error 3 signal error - replace polygon motor 02/24/09
Polygon motor error 3 signal error - replace IPU 02/24/09
Laser Sync detect LD0 start error - check harness/connections to laser unit 02/24/09
Laser Sync detect LD0 start error - replace BCU 02/24/09
Laser Sync detect LD0 start error - replace sync detect board 02/24/09
Laser Sync detect LD1 start error - check harness/connections to laser unit 02/24/09
Laser Sync detect LD1 start error - replace BCU board 02/24/09
Laser Sync detect LD1 start error - replace sync detect board 02/24/09
FGate On error - replace BCU 02/24/09
FGate On error - replace controller board 02/24/09
FGate Off error - replace controller board 02/24/09
FGate Off error - replace BCU board 02/24/09
LD error - replace LD unit 02/24/09
LD error - replace IPU 02/24/09
Charge roller bias leak - replace charge roller 02/24/09
Charge roller bias leak - replace HVPS 02/24/09
Charge roller bias leak - check connections from HVPS to charge roller 02/24/09
Charge roller bias correction leak - replace charge roller 02/24/09
Charge roller bias correction leak - check gray patch density, overtoned will cause code 02/24/09
Charge roller bias correction leak - clean and reinitialize ID sensor 02/24/09
Dev roller bias leak - replace HVPS 02/24/09
Dev roller bias leak - check connection to developer unit 02/24/09
Dev paddle motor error - replace paddle motor 02/24/09
Dev paddle motor error - check for mechanical binds 02/24/09
Solution Text Updated
ID sensor VSP or VSG error - check ID sensor connections 02/24/09
ID sensor VSP or VSG error - clean ID sensor and reinitialize 02/24/09
ID sensor VSP or VSG error - check drum ground 02/24/09
ID sensor VSP or VSG error - drum surface not clean 02/24/09
ID sensor VSP or VSG error - replace IOB 02/24/09
ID sensor VSG error - clean sensor and reinitialize 02/24/09
ID sensor VSG error - replace drum if worn or damaged 02/24/09
ID sensor VSG error - check drum ground 02/24/09
ID sensor VSG error - replace IOB 02/24/09
Grayscale measurement error - clean ID sensor and reinitialize 02/24/09
Grayscale measurement error - replace drum if worn or damaged 02/24/09
Grayscale measurement error - clean laser shield glass 02/24/09
TD sensor <0.5v or >4.8v error - check TD sensor connection 02/24/09
TD sensor <0.5v or >4.8v error - replace TD sensor 02/24/09
TD sensor <0.5v or >4.8v error - check for over or under toned condition 02/24/09
TD sensor <1.8v or>4.8v at intialization - check TD sensor connection 02/24/09
TD sensor <1.8v or>4.8v at intialization - check for developer in unit 02/24/09
Drum motor error - replace drum motor 02/24/09
Drum motor error - check for overload on motor 02/24/09
Drum motor error - check connections to drum motor 02/24/09
VSG <3.8v or >4.2v adjust error - clean and reintialize ID sensor 02/24/09
VSG <3.8v or >4.2v adjust error - check ID sensor shutter is opening 02/24/09
Transfer belt bias error - check connections to transfer belt 02/24/09
Transfer belt bias error - replace power pack 02/24/09
Transfer/Dev motor error - check for overload on motor 02/24/09
Transfer/Dev motor error - replace IOB 02/24/09
Transfer belt contact motor error - clean/check/replace transfer HP sensor 02/24/09
Transfer belt contact motor error - replace transfer belt contact motor 02/24/09
Defective FCU 02/25/09
Upper tray lift motor error - Inspect lift motor connections 02/26/09
Jam Code 025 with Booklet finisher - replace punch guide mylars 02/26/09
Install NIC/ print-scan SD card and 128MB. 02/26/09
Repeat image through document server/print and copy modes - replace HDD 02/26/09
Scanning to MS Vista - Requires Microsoft hot fix. See KB article KB935755 02/26/09
Solution Text Updated
Laser Shutter sensor (on) error - reseat CN 266 on IOB 02/26/09
Laser Shutter sensor (on) error - reseat CN 266 on IOB 02/26/09
Optional tray heater questions - Refer to TSB-011 for details 02/26/09
Fusing thermister error - Replace IOB pcb 02/26/09
Wavy or distorted copies - replace SBU board 02/26/09
Refer to TSSC site for PMCIA card program 02/26/09
Reseat lamp stabilizer cable. 02/26/09
Waste toner bottle - B1326609 02/26/09
LCT large - 12 x 18 100lb 270gsm mis register - Adjust SP 1005 - 2 / 1002-2 02/26/09
Ventilation fan front or rear error - check connections to front and rear fan motors 02/26/09
Ventilation fan front or rear error - replace IOB 02/26/09
Ventilation fan front or rear error - replace front fan motor (SP5-804-110) exit end of mach 02/26/09
Ventilation fan front or rear error - replace rear fan motor (SP5-804-111) exit end of mach 02/26/09
Ventilation fan front or rear error - check/reseat CN 221 on IOB 02/26/09
How to reset PM counter - reset is by cam on the back of the PCU 02/26/09
High toner density error K - Replace developer 02/26/09
High toner density error K - Replace TD sensor 02/26/09
High toner density error K - Replace developer unit 02/26/09
High toner density error M - Replace TD sensor 02/26/09
High toner density error M - Replace Developer 02/26/09
High toner density error M - Replace Developer unit 02/26/09
High toner density error C - Replace Developer 02/26/09
High toner density error C - Replace Developer Unit 02/26/09
High toner density error C - Replace TD sensor 02/26/09
High toner density error Y - Replace Developer 02/26/09
High toner density error Y - Replace Developer unit 02/26/09
High toner density error Y - Replace TD sensor 02/26/09
TD sensor adjustment error K - Replace TD sensor 02/26/09
TD sensor adjustment error K - Repair TD sensor harness 02/26/09
TD sensor adjustment error M - Repair TD sensor harness 02/26/09
TD sensor adjustment error M - Replace TD sensor 02/26/09
TD sensor adjustment error C - Replace TD sensor 02/26/09
TD sensor adjustment error C - Repair TD sensor harness 02/26/09
TD sensor adjustment error Y - Replace TD sensor 02/26/09
Solution Text Updated
TD sensor adjustment error Y - Repair TD sensor harness 02/26/09
Quenching error M - Replace quenching lamp 02/26/09
Quenching error C - Replace quenching lamp 02/26/09
Quenching error Y - Replace quenching lamp 02/26/09
Drum rotation error K - Check for cleaning blade flip 02/26/09
Drum rotation error K - Replace drum rotation sensor 02/26/09
Drum rotation error K - Replace drum motor 02/26/09
Drum rotation error K - Replace drum encoder 02/26/09
Drum rotation error C - Replace drum rotation sensor 02/26/09
Drum rotation error C - Replace drum encoder 02/26/09
Drum rotation error C - Replace drum motor 02/26/09
Drum rotation error C - Check for cleaning blade flip 02/26/09
Drum rotation error M - Replace drum rotation sensor 02/26/09
Drum rotation error M - Replace drum encoder 02/26/09
Drum rotation error M - Replace drum motor 02/26/09
Drum rotation error M - check for cleaning blade flip 02/26/09
Drum rotation error Y - Replace drum rotation sensor 02/26/09
Drum rotation error Y - Replace drum encoder 02/26/09
Drum rotation error Y - Replace drum motor 02/26/09
Drum rotation error Y - Check for cleaning blade flip 02/26/09
ID sensor calibration error - Clean or replace ID/Music sensor 02/26/09
ID sensor calibration error - Replace ITB cleaning unit 02/26/09
bad CN at rear unit for shielded harness under L bracket 02/26/09
1st tray lift error - check for proper paper loading in tray 02/26/09
1st tray lift error - check/clean/replace tray lift sensor 02/26/09
1st tray lift error - replace lift motor 02/26/09
2nd tray lift error - check for proper paper loading in tray 02/26/09
2nd tray lift error - check/clean/replace lift sensor 02/26/09
2nd tray lift error - replace lift motor 02/26/09
(01) 3rd tray lift error - check for proper paper loading in tray 02/26/09
(01) 3rd tray lift error - check/clean/replace lift sensor 02/26/09
(01) 3rd tray lift error - replace lift motor 02/26/09
(01) LCT tray lift error - replace tray motor 02/26/09
(01) LCT tray lift error - check/clean/replace upper limit sensor 02/26/09
Solution Text Updated
(02) 3rd tray lowering error - check/clean/replace lift sensor (stays ON) 02/26/09
(02) 3rd tray lowering error - check for mechanical binds in tray mechanism 02/26/09
(02) LCT end fence HPS doesn not turn ON - check/clean/replace end fence HPS 02/26/09
(02) LCT lowering error - check for mechanical binds in tray 02/26/09
(02) LCT lowering error - check/clean/replace upper limit sensor (stays ON) 02/26/09
(02) LCT lowering error - replace tray motor 02/26/09
4th tray lift error - check for proper paper loading in tray 02/26/09
4th tray lift error - check/clean/replace lift sensor (does not turn ON) 02/26/09
4th tray lift error - replace lift motor 02/26/09
4th tray lift error - check connections to sensor and motor 02/26/09
(01) LCT lift error - check/clean/replace lift sensor 02/26/09
(01) LCT lift error - check for proper paper loading 02/26/09
(02) LCT lift and lower limit sensors on at same time - check/clean/replace sensor(s) 02/26/09
Fusing exhaust fan error - check connections to fan 02/26/09
Fusing exhaust fan error - replace fan 02/26/09
Fusing exhaust fan error - check for blockage in fan 02/26/09
Exhaust fan error - replace exhaust fan 02/26/09
Exhaust fan error - check for obstructions in fan housing 02/26/09
Exhaust fan error - check connections to fan motor 02/26/09
Cooling fan error - check connections to fan motor 02/26/09
Cooling fan error - replace fan 02/26/09
Paper exit cooling fan error - check connections to fan motor 02/26/09
Paper exit cooling fan error - replace fan 02/26/09
Fusing motor error - check for overload on motor 02/26/09
Fusing motor error - replace fusing motor 02/26/09
Fusing motor error - replace IOB 02/26/09
Fusing thermistor (center) open - check connections to thermistor 02/26/09
Fusing thermistor (center) open - replace thermistor 02/26/09
Fusing thermistor (center) open - reset with SP5-810 02/26/09
Fusing warm-up (center) error - reset with SP5-810 02/26/09
Fusing warm-up (center) error - replace thermistor (check with SP1-106) 02/26/09
Fusing overheat software error - reset with SP5-810 02/26/09
Fusing overheat software error - replace PSU 02/26/09
Fusing overheat software error - replace IOB 02/26/09
Solution Text Updated
Fusing overheat hardware error - reset with SP5-810 02/26/09
Fusing overheat hardware error - replace IOB 02/26/09
Fusing overheat hardware error - replace BICU 02/26/09
Fusing lamp on at full power - reset with SP5-810 02/26/09
Fusing lamp on at full power - replace fusing lamp 02/26/09
Fusing lamp on at full power - check fusing unit connections 02/26/09
Fusing lamp on at full power - check thermistors with SP1-106, replace as needed 02/26/09
Zero cross error - replace PSU 02/26/09
Zero cross error - check fuser unit AC connections/terminals 02/26/09
Fusing thermistor (end) open - reset with SP5-810 02/26/09
Fusing thermistor (end) open - check thermistor with SP1-106, replace as needed 02/26/09
Fusing thermistor (end) open - check fuser unit connections 02/26/09
Fusing temp (end) warm-up error - reset with SP5-810 02/26/09
Fusing temp (end) warm-up error - check thermistor with SP1-106, replace as needed 02/26/09
Fusing temp (end) warm-up error - check fusing unit connections 02/26/09
Fusing overheat software error - reset with SP5-810 02/26/09
Fusing overheat software error - replace PSU 02/26/09
Fusing overheat software error - replace IOB 02/26/09
Fusing overheat software error - replace BICU 02/26/09
Fusing overheat hardware error - reset with SP5-810 02/26/09
Fusing overheat hardware error - replace IOB 02/26/09
Fusing overheat hardware error - replace BICU 02/26/09
Fusing lamp full power >15secs - reset with SP5-810 02/26/09
Fusing lamp full power >15secs - check fusing lamp, replace as needed 02/26/09
Fusing lamp full power >15secs - check thermistors with SP1-106, replace as needed 02/26/09
Zero cross Freq error - replace PSU 02/26/09
Zero cross Freq error - check wall AC power, try another outlet 02/26/09
Fusing unit exit sensor jams 3x's - check/clean/replace fuser exit sensor 02/26/09
Fusing unit exit sensor jams 3x's - check for obstructions in paper path 02/26/09
Mechanical total counter error - reconnect mechanical counter 02/26/09
Mechanical total counter error - chck with meter, replace as needed 02/26/09
Comm timeout, IOB to finisher/mailbox - replace IOB 02/26/09
Comm timeout, IOB to finisher/mailbox - check harness connections 02/26/09
PFU comm error with IOB - check connections from IOB to PFU 02/26/09
Solution Text Updated
PFU comm error with IOB - replace IOB 02/26/09
This SC is not issued for this machine 02/26/09
Check front door switchs 02/27/09
Check stripper pawls in fuser unit 02/27/09
Check exit rollers in fuser unit 02/27/09
Check Finisher door switch 02/27/09
Check Finisher door actuator for switch 02/27/09
ID sensor error K - ID/MUSIC sensor shutter defective 02/27/09
ID sensor error K - ID/MUSIC sensor defective 02/27/09
ID sensor error K - CGB power pack defective 02/27/09
ID sensor error C - ID/MUSIC sensor shutter defective 02/27/09
ID sensor error C - ID/MUSIC sensor defective 02/27/09
ID sensor error C - CGB power pack defective 02/27/09
ID sensor error M - ID/MUSIC sensor shutter defective 02/27/09
ID sensor error M - ID/MUSIC sensor defective 02/27/09
ID sensor error M - CGB power pack defective 02/27/09
ID sensor error Y - ID/MUSIC sensor shutter defective 02/27/09
ID sensor error Y - ID/MUSIC sensor defective 02/27/09
ID sensor error Y - CGB power pack defective 02/27/09
ID sensor error K - ID/MUSIC sensor defective 02/27/09
ID sensor error K - CGB power pack defective 02/27/09
ID sensor error C - ID/MUSIC sensor defective 02/27/09
ID sensor error C - CGB power pack defective defective 02/27/09
ID sensor error C - LD unit defective 02/27/09
ID sensor error K - LD unit defective 02/27/09
ID sensor error M - CGB power pack defective 02/27/09
ID sensor error M - ID/MUSIC sensor defective 02/27/09
ID sensor error M - LD unit defective 02/27/09
ID sensor error Y - ID/MUSIC sensor defective 02/27/09
ID sensor error Y - CGB power pack defective 02/27/09
ID sensor error Y - LD unit defective 02/27/09
BCU comm error - replace BCU board 02/27/09
BCU comm error - replace controller board 02/27/09
EEPROM error - may be caused by external/internal electrical noise 02/27/09
Solution Text Updated
Engine startup error - check BCU to controller board connection 02/27/09
Engine startup error - replace the BCU board 02/27/09
Engine startup error - replace the controller board 02/27/09
Engine startup error - reload firmware 02/27/09
BCU error - wrong BCU installed 02/27/09
Memory address error - check BCU to controller board connection 02/27/09
Memory address error - replace controller board 02/27/09
Memory address error - replace BCU 02/27/09
Finisher jogger motor error - check/clean/replace jogger HPS 02/27/09
Finisher jogger motor error - replace jogger motor 02/27/09
Finisher jogger motor error - check for mechanical binds in jogger section 02/27/09
Stack feed out motor error - check/clean/replace stack feed out HPS 02/27/09
Stack feed out motor error - replace stack feed out motor 02/27/09
Stack feed out motor error - check for excess tension on belt 02/27/09
Finisher exit guide plate motor error - check/clean/replace guide plate position sensor 02/27/09
Finisher exit guide plate motor error - replace motor 02/27/09
Shift jogger motor 1 error - check connections to shfit motor 1 02/27/09
Shift jogger motor 1 error - replace shift motor 1 02/27/09
Shift jogger motor 1 error - check/clean/replace shift motor 1 HPS 02/27/09
Shift jogger motor 1 error - check for mechanical binds, overloading motor 02/27/09
Shift jogger motor 2 error - check connections to shift motor 2 02/27/09
Shift jogger motor 2 error - replace shift motor 2 02/27/09
Shift jogger motor 2 error - check/clean/replace shift motor 2 HPS 02/27/09
Shift jogger motor 2 error - check for mechanical binds, overloading motor 02/27/09
Shift motor retraction motor error - replace retraction motor 02/27/09
Shift motor retraction motor error - check/clean/replace shift jogger retraction HPS 02/27/09
Finisher Tray 1 shift motor error - check/clean/replace shift tray HPS 02/27/09
Finisher Tray 1 shift motor error - check for mechanical binds on shift tray 02/27/09
Finisher corner stapler motor error - check/clean stapler home position sensor 02/27/09
Finisher corner stapler motor error - check for staple jams 02/27/09
Finisher corner stapler rotation motor error - replace stapler rotation motor 02/27/09
Finisher corner stapler rotation motor error - check/clean/replace stapler rotation HPS 02/27/09
Finisher stapler rotation motor error - replace stapler movement motor 02/27/09
Finisher stapler rotation motor error - check/clean/replace stapler HPS 02/27/09
Solution Text Updated
Finisher stapler rotation motor error - check for mechanical binds overloading motor 02/27/09
1k/3k Finisher tray lift motor error -check/clean/replace paper height sensor 02/27/09
Return roller motor error - check/clean/replace return roller HPS 02/27/09
Finisher punch motor error - check/clean/replace punch HPS 02/27/09
Finisher punch motor error - check for mechanical binds overloading motor 02/27/09
Punch movement motor error - replace motor 02/27/09
Punch movement motor error - check for mechanical binds overloading motor 02/27/09
Paper position sensor slide motor error - check/clean/replace paper position sensor 02/27/09
Paper position sensor slide motor error - check for mechanical binds 02/27/09
Bridge unit erro - check bridge to machine connections 02/27/09
Finisher error - reconnect finisher 02/27/09
Finisher error - if no finisher installed, remove bridge unit 02/27/09
Monitor error - SD card defective, try different card 02/27/09
Monitor error - reload the controller firmware 02/27/09
Fatal kernel error - replace controller board 02/27/09
Fatal kernel error - reload firmware 02/27/09
ASIC diagnostic error - replace controller board 02/27/09
HDD diagnostic error - replace HDD 02/27/09
HDD diagnostic error - replace controller board 02/27/09
NVRAM diagnostic error - replace controller board 02/27/09
NVRAM diagnostic error - replace NVRAM 02/27/09
USB NAND Flash Rom cannot be read - replace controller board 02/27/09
IEEE 1394 (Firewire) error - Not supported by this machine 02/27/09
Wireless Lan error 1 - Wireless card is missing or not inserted properly 02/27/09
Wireless LAN error 2 - Wireless LAN card is missing or not inserted properly 02/27/09
Wireless LAN error 3 - reseat wireless LAN card 02/27/09
Wireless LAN error 3 - replace Wireless LAN card 02/27/09
Wireless LAN error 4 - replace wireless LAN card 02/27/09
Wireless LAN error 4 - check connection from Wireless LAN card to controller 02/27/09
USB I/F error - replace controller board 02/27/09
(0) controller fails to get new encyrption key - replace controller 02/27/09
(1) controller fails to copy a new encryption key to HDD - replace the controller board 02/27/09
(2) error while NVRAM data is encrypted - replace the NVRAM 02/27/09
(30) error before the NVRAM data is encrypted - replace controller board 02/27/09
Solution Text Updated
(31) error occurs while data is encrypted - reboot machine 02/27/09
(8) HDD check error - format HDD 02/27/09
(8) HDD check error - no HDD installed 02/27/09
(8) HDD check error - encryption key on HDD is different then one on controller 02/27/09
(9) Data encryption has not been completed - power failure during initialization, format HDD 02/27/09
(10) Data read/write error - format HDD 02/27/09
(10) Data read/write error - replace HDD 02/27/09
HDD startup error - replace HDD 02/27/09
HDD startup error - format HDD with SP5-832-001 02/27/09
HDD startup error - check HDD cable connections 02/27/09
HDD re-try failure - check HDD connections to controller 02/27/09
HDD re-try failure - replace HDD 02/27/09
HDD re-try failure - format HDD with SP5-832-01 02/27/09
HDD re-try failure - replace controller 02/27/09
HDD data read failure - replace HDD 02/27/09
HDD data read failure - format HDD with SP5-832-01 02/27/09
HDD data read failure - check HDD to controller connections 02/27/09
HDD data CRC error - replace HDD 02/27/09
HDD data CRC error - check connections from HDD to controller 02/27/09
HDD access error - format HDD with SP5-832-01 02/27/09
HDD access error - replace HDD 02/27/09
SD card error 1 - license error with SD card, replace card 02/27/09
SD card error 2 - insert the SD card into the slot 02/27/09
SD card error 3 - reinsert SD card into slot 02/27/09
SD card error 3 - replace SD card 02/27/09
SD card error 3 - defectived SD card slot, replace controller 02/27/09
Address book error - do SP5-846-046 to initialize 02/27/09
Address book error - reformat HDD with SP5-832-001 02/27/09
Address book error - replace HDD 02/27/09
HDD mail RX error - do SP5-832-001 02/27/09
HDD mail RX error - replace HDD 02/27/09
HDD mail TX error - format HDD with SP5-832-001 02/27/09
HDD mail TX error - replace HDD 02/27/09
DOSS caused delete all error 1 - replace HDD 02/27/09
Solution Text Updated
DOSS caused delete all error 1 - install the DOSS unit again 02/27/09
DOSS causes Delete all error 2 - turn machine off and on and retry 02/27/09
(001) Damaged Log data file - format HDD with SP5-832-001 02/27/09
(002) HDD encryption unit not installed - install/reinstall option 02/27/09
(002) HDD encryption not installed - have administrator disable HDD encryption via user tools 02/27/09
(003) Invalid log encyrption - initialize the HDD with SP5-832-001 02/27/09
(004) Unusual HDD encryption - initialize the HDD with SP5-832-001 02/27/09
(005) NVRAM or HDD used from other machine - install correct HDD or NVRAM 02/27/09
(005) NVRAM or HDD used from other machine - initialize HDD with SP5-832-001 02/27/09
(099) Other 02/27/09
HDD DOSS SD card error - DOSS SD card defective 02/27/09
HDD DOSS SD card error - replace NVRAM and install new SD card 02/27/09
TPM system authentication error - replace controller board 02/27/09
TPM system authentication error -reload system firmware 02/27/09
Electrical total counter error - replace NVRAM 02/27/09
Internal application error - reload firmware 02/27/09
Internal application error - check memory, reinsert dimms 02/27/09
Font not found in SD card - replace SD card 02/27/09
Software error cannot continue - reload firmware on machine 02/27/09
Software error, program can continue - reload firmware on machine 02/27/09
Undefined error - reload firmware 02/27/09
Application starts or ends incorrectly - reload firmware 02/27/09
Application starts or ends incorrectly - RAM or DIMM needed is not installed 02/27/09
MUSIC sensor error - Replace MUSIC sensor assembly. 03/02/09
Tandem fence rear motor error - Inspect left side tandem tray connector 03/02/09
Engine module download failed - reset with c/m 143 c/s 5x's 03/02/09
Engine module download failed - replace EGB board 03/02/09
Both shutter open & close sensor on at same time - broken harness 03/02/09
Both shutter open & close sensor on at same time - check SP2-914 settings, both should be at 38 03/02/09
Both shutter open & close sensor on at same time - reseat CN 214 on IOB 03/02/09
Both shutter open & close sensor ON at same time - run SP2-914 3&4 and check CN214-26 (open) and 03/02/09
CN214-29 (closed) for change of state
Both shutter open & close sensor on at same time - check if shutter is jammed and not sliding 03/02/09
To block user code from being displayed(asterisks) - Set sp5039 to 0 03/02/09
Solution Text Updated
Perform Backgauge adjustment 03/02/09
Jamming at back gauge/die set area - Refer to TSB VRC5-009 for details 03/02/09
Please wait at power up - Replace NVRAM 03/02/09
Misstapling - Missing some sheets - Replace staple unit 03/02/09
Refer to B140 TSB # 87 for a basic instruction on how to set up user codes 03/02/09
Inspect and clean registration sensor 03/02/09
Replace Feed Rollers 03/02/09
Replace Seperation roller and torque limiter 03/02/09
No response from op panel - replace SIB 03/02/09
No response from op panel - check SIB harness and connections 03/02/09
Perform CIS adjustments 03/02/09
Engine startup error - replace BICU 03/02/09

Engine startup error - if fan in scanner unit near CCD is pulsating, replace IOB to fix SC670 03/02/09

Exit sensor late- - Clean or replace DF exit sensor 03/02/09


Light and dark streaks - Cleaned toner shield glass 03/02/09
Locked in initial please wait splash screen - Replace controller pcb 03/02/09
Drum potential sensor calibration error - Clean/Replace drum potential sensor 03/02/09
You can register up to 500 user codes. 03/02/09
Set dip switch on punch unit PCB to 1 & 3 on all others off. 03/02/09

ID sensor VSG adjustment error - Clean or replace ID/MUSIC sensor 03/02/09


ID sensor VSG adjustment error - Replace ITB 03/02/09
ID sensor VSG adjustment error - Rebuild ITB cleaning unit 03/02/09
Drum potential sensor error - VD adjustment K - Replace DP sensor 03/02/09
Drum potential sensor error - VD adjustment K - Replace drum unit 03/02/09
Drum potential sensor error - VD adjustment C - Replace DP sensor 03/02/09
Drum potential sensor error - VD adjustment C - Replace drum unit 03/02/09
Drum potential sensor error - VD adjustment M - Replace DP sensor 03/02/09
Drum potential sensor error - VD adjustment M - Replace drum unit 03/02/09
Drum potential sensor error - VD adjustment Y - Replace DP sensor 03/02/09
Drum potential sensor error - VD adjustment Y - Replace drum unit 03/02/09
Potential sensor error K (VL) - Replace drum unit 03/02/09
Potential sensor error K (VL) - Replace DP sensor 03/02/09
Solution Text Updated
Potential sensor error C (VL) - Replace drum unit 03/02/09
Potential sensor error C (VL) - Replace DP sensor 03/02/09
Potential sensor error M (VL) - Replace drum unit 03/02/09
Potential sensor error M (VL) - Replace DP sensor 03/02/09
Potential sensor error Y (VL) - Replace drum unit 03/02/09
Potential sensor error K (VL) - Replace DP sensor 03/02/09
Potential sensor error K (VR) - Replace Drum unit 03/02/09
Potential sensor error K (VR) - Replace DP sensor 03/02/09
Potential sensor error C (VR) - Replace DP sensor 03/02/09
Potential sensor error C (VR) - Replace Drum unit 03/02/09
Potential sensor error M (VR) - Replace DP sensor 03/02/09
Potential sensor error M (VR) - Replace Drum unit 03/02/09
Potential sensor error Y (VR) - Replace DP sensor 03/02/09
Potential sensor error Y (VR) - Replace Drum unit 03/02/09
Potential sensor error K (VD) - Replace DP sensor 03/02/09
Potential sensor error K (VD) - Replace Drum unit 03/02/09
Potential sensor error K (VD) - Replace charge corona assembly 03/02/09
Potential sensor error C (VD) - Replace charge corona assembly 03/02/09
Potential sensor error C (VD) - Replace drum unit 03/02/09
Potential sensor error C (VD) - Replace DP sensor 03/02/09
Potential sensor error M (VD) - Replace charge corona assembly 03/02/09
Potential sensor error M (VD) - Replace drum unit 03/02/09
Potential sensor error M (VD) - Replace DP sensor 03/02/09
Potential sensor error Y (VD) - Replace charge corona assembly 03/02/09
Potential sensor error Y (VD) - Replace DP sensor 03/02/09
Potential sensor error Y (VD) - Replace drum unit 03/02/09
Jam at power ON - machine reset without removing jammed paper 03/02/09
Non feed tray 1 - clean or replace paper feed tires 03/02/09
Non feed tray 2 - check for proper paper loading in tray 03/02/09
Non feed tray 2 - clean or replace feed roller 03/02/09
Non feed tray 3 - check for proper paper loading in tray 03/02/09
Non feed tray 4 - check for proper paper loading in tray 03/02/09
Non feed tray 4 - clean or replace feed roller 03/02/09
Non feed from LCT - check for proper paper loading 03/02/09
Solution Text Updated
Non feed from bypass - check for proper paper placement on bypass tray 03/02/09
Non refeed from duplex - check for excess paper curl causing duplex jam 03/02/09
Paper feed sensor 1 does not turn OFF - clean/check/replace sensor 03/02/09
Paper feed sensor 2 does not turn OFF - check/clean/replace sensor 03/02/09
Paper bank feed sensor 2 does not turn OFF - check/clean/replace sensor 03/02/09
Paper bank feed sensor 1 does not turn OFF - check/clean/replace sensor 03/02/09
Registration sensor does not turn OFF - check/clean/replace sensor 03/02/09
Fusing exit sensor does not turn OFF - check/clean/replace sensor 03/02/09
Relay exit sensor does not turn OFF - check/clean/replace sensor 03/02/09
Replaced paper feed motor cushion AA161164 03/03/09
PM counter will not reset - Reset sp 7804 & 7618. 03/03/09
Void left and right margins with 36 inch paper - Set System Settings > General Features > Original Size 03/03/09
Detect to architecture
To interrupt print or copy jobs - Press stop then suspend - Select copy mode run copies - Select print 03/03/09
mode resume printing
To interrupt print or copy jobs - Press stop then suspend - Select copy mode run copies - Select print 03/03/09
mode resume printing
Tray 2 feed in jam - Also for bend in lead edge of paper - Replace torgue limiter - Refer to TSB B234-055 03/03/09

Replace- A2943423 Gear - Toner Collection Coil 03/03/09


Replace B301 5290 Harness: Sensor: Original: [TSB#044] 03/03/09

To interrupt print or copy jobs - Press stop then suspend - Select copy mode run copies - Select print 03/03/09
mode resume printing
Image doubled near leading edge when using thick paper - Update both ACU and ECU firmware to latest 03/03/09
versions
Download Data Inconsistency error: Press 143 followed by Clear/Stop 3 times 03/03/09
Enable NIC and USB ports by setting SP 5-985-1 & 2 to a 1 03/03/09
To interrupt print or copy jobs - Press stop then suspend - Select copy mode run copies - Select print 03/03/09
mode resume printing
Enable sp-mode 5985 1 & 2 03/03/09
4 Pin Key counters are connected to connector above Bypass tray and are enabled with Key counter 03/03/09
management
Execute Line Pos. Ajust: SP 2-111-3 then 2-111-1 03/03/09
Scan to Folder not supported on MPC2030, TWAIN only. 03/03/09
Finisher connection errror: Connect finisher or remove bridge unit 03/03/09
Solution Text Updated
To interrupt print or copy jobs - Press stop then suspend - Select copy mode run copies - Select print 03/03/09
mode resume printing
To interrupt print or copy jobs - Press stop then suspend - Select copy mode run copies - Select print 03/03/09
mode resume printing
BK5010 Displays please wait - Jogger fence was bound 03/03/09
PCU supply yield settings - Set pcu yield at sp mode 7803-2 and sp5501-3 change accordingly 03/03/09
PCU supply yield settings. - Set pcu yield at sp mode 7803-2 and sp5501-3 change accordingly 03/03/09
General Setup: User=user, password=access 03/03/09
Administrator: User=admin, password=access 03/03/09
Image transfer HVPS error K - Replace transfer power pack 03/03/09
Image transfer HVPS error K - Replace BCU 03/03/09
Image transfer HVPS error C - Replace transfer power pack 03/03/09
Image transfer HVPS error C - Replace BCU 03/03/09
Image transfer HVPS error M - Replace transfer power pack 03/03/09
Image transfer HVPS error M - Replace BCU 03/03/09
Image transfer HVPS error Y - Replace transfer power pack 03/03/09
Image transfer HVPS error Y - Replace BCU 03/03/09
ITB K lift sensor error - Inspect drive for K ITB lift 03/03/09
ITB K lift sensor error - Replace K ITB lift sensor 03/03/09
ITB Color lift sensor error - Inspect drive for Color ITB lift 03/03/09
ITB Color lift sensor error - Replace Color ITB lift sensor 03/03/09
PTR HVPS output error - Replace PTR HVPS (power pack) 03/03/09
PTR HVPS low voltage error - Replace ITB bias roller 03/03/09
Image transfer roller end K - Replace ITB roller 03/03/09
Image transfer roller end K - Replace IT Power pack (HVPS) 03/03/09
Image transfer roller end C - Replace IT Power pack (HVPS) 03/03/09
Image transfer roller end C - Replace ITB roller 03/03/09
Image transfer roller end M - Replace IT Power pack (HVPS) 03/03/09
Image transfer roller end M - Replace ITB roller 03/03/09
Separation HV output error - Replace PTR HVPS (power pack) 03/03/09
Separation HV output error - Replace IOB pcb 03/03/09
ITB cleaning unit set error - Replace ITB cleaning unit set sensor (S17) 03/03/09
ITB cleaning unit set error - Check input mode SP 5803-169/170* Bit 6 03/03/09
ITB skew adjustment error - Replace ITB 03/03/09
ITB skew adjustment error - Replace ITB centering sensor 03/03/09
Solution Text Updated
ITB centering roller HP error - Belt centering motor defective 03/03/09
ITB centering roller HP error - Belt centering sensor defective 03/03/09
ITB feed back counter error - Replace ITB feedback sensor 03/03/09
ITB feed back counter error - Replace ITB drive motor 03/03/09
ITB feed back counter error - Check for ITB cleaning blade flip 03/03/09
ITB feed back counter error - Replace ITB motor rotation sensors 03/03/09
ITB feed back counter error - Replace ITB speed sesnor 03/03/09
Press User Tools, Select 2, Select 13 and change language to Englixh 03/03/09

Press User Tools> Fax Features> Set Up> Fax Information> 1. Own Name, 2. Fax Header 03/03/09
Reset Memory: Menu # 1934> Data Setup> Clear All Memory 03/03/09
B070 3471 Toner Transport Screw Case 03/04/09
Check agitator plate in toner bank hopper - For broken spring tab - Bound plate 03/04/09
Bypass installation - Set SP mode 1960 to the correct number 03/04/09
B652 5411 Harness: Paper Size Sensor 03/04/09
Turn off if not using with SP 5816-001 set to 0. 03/04/09
Instruct technician how to set up user codes 03/04/09
Envelope media - Paper needs to be at least 250mm in length - smaller is not supported 03/04/09
VM card type is Type F. 03/04/09
To use external key counter set function in SP 5113 03/04/09
Punch movement motor error - Inspect all connectors to punch unit 03/04/09
VM card type is Type C. 03/04/09
Charge cleaning unit position error M - Replace charge cleaning HP sensor 03/04/09
Charge cleaning unit position error M - Replace charge cleaning motor 03/04/09
Charge cleaning unit position error Y - Replace charge cleaning HP sensor 03/04/09
Charge cleaning unit position error Y - Replace charge cleaning motor 03/04/09
Charge cleaning unit position error Y - Inspect LEDs on IOB 1 - Possible 24vdc circuit breakers might need 03/04/09
to be reset
Charge cleaning unit position error M - Inspect LEDs on IOB 1 - Possible 24vdc circuit breakers might need 03/04/09
to be reset
Charge cleaning unit position error K - Inspect LEDs on IOB 1 - Possible 24vdc circuit breakers might need 03/04/09
to be reset
Non feed jam tray 1 - Check for proper paper loading in tray 03/04/09
Black Copies - lost charge bias, bent charge bias connector 03/06/09
Black Copies - replace HVPS 03/06/09
Solution Text Updated
Black Copies - check charge roller is contacting drum 03/06/09
Black Copies - check connection between PCU and machine frame 03/06/09
Cutter Failure Replace cutter assembly 03/06/09
Fax forwarding - refer to step by step answer id 85495 in global knowledgebase 03/06/09

Fax forwarding - fax tech the step by step procedure 03/06/09

Fax forwarding without printing - UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 03/06/09
be ?0?
Forward to folder as PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial 03/06/09
settings parameter settings
Forward to email failing - update fax firmware to enable forwarding to email as PDF 03/06/09

linux drivers at linuxprinting.org/printer_list.cgi 03/06/09


-2, SBU serial connection error - replace SBU 03/06/09

-2, SBU serial connection error - check connection between SBU and SIU 03/06/09

Dead machine - replace power supply unit 03/06/09


Duplex reverse sensor does not turn ON - duplex gate catching on sponge stop 03/06/09
Reg sensor not turning ON - check/clean/replace sensor 03/06/09

Non feed tray 3 - clean or replace feed roller 03/06/09


Replace charge roller thermister 03/09/09
Registration sensor - Clean or replace Registration sensor 03/09/09
Bypass paper weight maximum is 256 Gsm 68.5 lb 03/09/09
Japanese display - Set BCU dip switch 6 on 03/09/09
Set SP 5131 as 1 03/09/09
Duplex transport sensor 2 - Replace second duplex transport motor. 03/09/09
Controller fatal error - Replace HDD array. 03/09/09
Installation of VM card runs from service slot - Should never be installed to HDD - Type of VM card is C 03/09/09

Aligning punch position - Refer to TSB B234 - 20 03/09/09


Idling roller motor HP sensor remains on - Defective idling roller motor HP sensor 03/09/09
Idling roller motor HP sensor remains on - Defective idling motor 03/09/09
Ink leakage from edge of metal screen - Refer to TSB C249 - 025 03/09/09
Press & hold 0 key and touch the Economy Mode key to cycle drum and add ink. 03/09/09
Solution Text Updated
False SC 521 - Update ECU firmware to version 1.28 (M) or higher. 03/09/09
Inspect duplex junction gate - Out of position or bent 03/09/09
Does not want embeded scan visable to customer with Global scan installed. Two options, enable user 03/09/09
code or allocate global scan button and replace scanner button with a blank.
Fax SP 2-103-007 03/09/09
Key counter interface unit type A install - Service manual page 1-48 CN 223 on VBCU 03/09/09
Color calibration cannot be printed - please try again - Insure all toners are full 03/09/09
E7100 sytem software = D380 7050 DVD-ROM:-R:System_VC2:EXP 03/09/09
E32 reset - Remove SD card - power up - Press 1-4-3 > Clear stop 3X - Cycle machine - Re - download 03/09/09
affected firmware and reload
E-7100 test page will not print out - Reseat gigabit ethernet card. 03/09/09
Need cables VR340027 & C6847001 to connect to SR5000. 03/09/09

51/2 X 81/2 is smallest size paper via bypass 03/09/09


Install DOSS - Insure admin authentications are changed 03/09/09
Use Media Link PCB to save Docments in document server 03/09/09
Type 7500 postscript option 03/09/09
Pinched wire at cn 731 on controller psu - Wire tie wrapped too tight - Rewrap wire tie 03/09/09
Reset usertools/system settings by pressing enter and touching system settings touch button. 03/09/09
Installation of VM card runs from service slot - Should never be installed to HDD - Type of VM card is C 03/09/09

Aligning punch position - Refer to TSB B234 - 20 03/09/09


Uneven image density - replaced BCU PCB 03/10/09
Finisher Stapler does not turn ON - check paper path for late arriving paper 03/10/09
Uneven image density - adj laser to factory settings 03/10/09
Scanner home position error: check sensor with SP 4930-2 03/10/09
Scanner home position error: Defective scanner home position sensor 03/10/09
Scanner home position error: Scanner home position sensor out of position 03/10/09
Dead machine, green LED only - check CN536 pin 1 for pwr ON/OFF trigger 03/10/09
Dead machine, green LED only - replace MB board 03/10/09
Dead machine, green LED only - check MB CN531 to controller board connection 03/10/09
Stuck in Please Wait - check reseat cable connection to video link board 03/10/09
Stuck in Please Wait - replace video link board 03/10/09
Admin Password lost - Use SP5-801-11 to clear password 03/10/09
Polygon motor error CK - Replace polygon motor drive pcb 03/10/09
Solution Text Updated
Polygon motor error CK - Replace IPU pcb 03/10/09
Polygon motor error CK - Replace polygon motor drive pcb 03/10/09
Laser synch detect error Y LD1 - Replace laser synch detector for start 03/10/09
Laser synch detect error M LD1 - Replace laser synch detector for start 03/10/09
Laser synch detect error C LD1 - Replace laser synch detector for start 03/10/09
Laser synch detect error K LD1 - Replace laser synch detector for start 03/10/09
Laser synch detect error Y LD2 - Replace laser synch detector for start 03/10/09
Laser synch detect error M LD2 - Replace laser synch detector for start 03/10/09
Laser synch detect error C LD2 - Replace laser synch detector for start 03/10/09
Laser synch detect error K LD2 - Replace laser synch detector for start 03/10/09
Laser synch detect error Y - Replace laser synch detector for end 03/10/09
Laser synch detect error M - Replace laser synch detector for end 03/10/09
Laser synch detect error K - Replace laser synch detector for end 03/10/09
Duplex relay sensor 3 - Replace duplex transport sensor 3 03/11/09
Drum part # A295-9510 03/11/09
Developer part # A292-9640 03/11/09
Execute Fax SP 5-104 03/11/09
Scan to folder is capable only with Scan Router 03/11/09
Scanner HP sensor error - Replace SDRB and scanner motor as a set 03/11/09
Firmware download error E53 - SD card format and firmware structure format 03/11/09
E-7000 EFI fiery error on PC Invalid Scaling - Adjust scaling in E-7000 Driver properties, printing 03/11/09
preferences, layout, scaling
Firmware download error E53 - SD card format and firmware structure format 03/11/09
Save sp 5846- 51 to save address bok to sd card - 50 to initialize - 52 to transfer from sd to HDD 03/11/09
Background in FC mode - reset Copy/Doc Server User tools back to defaults 03/11/09
Cannot Rx from one location - set SP1-104-2, bit 0=0, SP1-105-4, bit 2=0, SP1-105-6 bit 3=0, SP1-105-7, 03/11/09
bit 3=0. This will turnoff ECM, Disable ECM, and set Tx/Rx start speed to 14.4k
CPU self diognostic error - replace fax MBU 03/11/09
CPU self diognostic error - make sure SD card is not locked 03/11/09
Firmware download error E53 - SD card format and firmware structure format 03/11/09
Refer to TSB B234/B235/B236 - 009 03/11/09
Firmware download error E53 - SD card format and firmware structure format 03/11/09
B700/701 Gathering Roller:Sponge B478 3503 03/11/09
E 32 or E 44 refer to pub 81 03/11/09
SD card in lock position - lock lever should be to the contact side 03/11/09
Solution Text Updated
E 49 - do SP5-801-3 SCS clear 03/11/09
Touch Screen Calibration - Press clear modes/1993/clear stop 5 times. 03/11/09
No RX - wrong phone line plugged into machine. 03/11/09
Master slippage - Check for master slippage from clamper by marking master at beginning and checking 03/11/09
its position after a long run
Firmware download error E53 - SD card format and firmware structure format 03/11/09
Application Move - SP5-873-1 to move, SP5-873-2 to undo move 03/11/09
SBU auto adjust error - Replace SDRB. 03/11/09
Stack feed out belt tension too loose - Tighten stack feed out belt tension 03/11/09
Fusing lamp error - Refer to TSB D052- 6 for SC 542 03/11/09
Firmware download error E53 - SD card format and firmware structure format 03/11/09
Can not Z fold from driver - Make sure paper size is in correct direction (land scap) 03/11/09
Firmware download error E53 - SD card format and firmware structure format 03/11/09
Tray 1 lift error - Replace lift motor. 03/11/09
HHD failure - Replace HHD 03/11/09
Firmware download error E53 - SD card format and firmware structure format 03/11/09
Developer part #'s - A257 9640,60,70,80 03/12/09
SR860 not switching from 2 to 3 hole punch - Replace punch hole switch and motor 03/12/09
How to change number of dialing attempts - fax SP1-104-017 03/12/09

adjust SP1-801-23 to 1.0 03/12/09


Perform forced line position adjustment SP2-111 03/12/09
Light copies, random - replaced developer clutch 03/12/09
Black drum/dev motor error - check connection to CN203 on IOB 03/12/09
Black drum/dev motor error - replace IOB 03/12/09
Black drum/dev motor error - check/clean/replace black drum gear position sensor 03/12/09
Black drum/dev motor error - check black drum gear position sensor at pin 10 of CN 244 on IOB 03/12/09
Banners blurring - run the banner paper in thick mode 1 03/12/09
Duplex exit sensor does not turn ON - check/clean/replace sensor 03/12/09
Vertical transport sensor 5 - Remove jammed paper from Mailbox transport area 03/12/09
Replace HDD 03/12/09

Bridge Transport sensor does not turn OFF - check finisher entrance guide plate 03/12/09
Solution Text Updated
Bridge Transport sensor does not turn OFF - clean/check/replace sensor 03/12/09

Magenta TD sensor (VT high) - replace IOB (pn D0295120) 03/12/09


Fusing temperature warmup error - See TSB D052-006 for details. 03/12/09
Key counter jumper must be pulled to enable key counter option 03/12/09
Replace paper feed torgue limiters 03/12/09
Fusing web end - Check/reseat web end sensor 03/12/09
Reset PM counters in service mode (front and rear) 03/12/09
Polygon motor error CK - Replace IPU pcb 03/12/09
Country code is wrong - change SP5-807 to English 03/13/09
Stapler unit error - Reseat or replace stapler harness - B7923036 03/13/09
BK-204 - Start sensor saddle stapling was blocked exceeding time out. Check pressure roller for deformed 03/13/09
bracket or adjustment is not in specs..
Toner leak/dump when unit used as a standalone fax (Low Use Machine)- Replace developer 03/13/09
False paper exit jams - Update firmware to version 2.05 or higher, see TSB C267-082r for details. 03/13/09
Change fax forwarding format - user parameter SW 21 bit 3, 0=TIFF, 1=PDF 03/13/09

Print jobs not printing - turn off User Codes for printing 03/13/09
Toner leak/dump when unit used as a standalone fax (Low Use Machine)- Replace developer 03/13/09
Bate stamping - Not supported on fiery 03/13/09
BCU / Music comm error - toner cartridge chip loose or missing 03/13/09
BCU / Music comm error - replace toner cartridge(s) 03/13/09
BCU / Music comm error - replace BCU board 03/13/09
BCU / Music comm error - check toner cartridge(s) are installed correctly by customer 03/13/09
LDU shutter error: LD shutter spring fell off 03/13/09
Make sure Tech is plugged into Key counter connector not external charge management connector on 03/16/09
BCU.
Forward to folder - TIFF - change user parameter 21 bit 3 to a 0 for TIFF 03/16/09
Application function selection error - reseat SD card (s) in slots 03/16/09
Application function selection error - reseat SD card (s) in slots 03/16/09
Fax Option not recognized - battery jumper wrong, try leaving in OFF position 03/16/09
Bypass jams LEF vs SEF - use SP1-007 bypass size detection 0= Auto, 1=OFF 03/16/09
Forward to folder or email - TIFF - user parameter 21 bit 3 to a 0 for TIFF 03/16/09
Reformat HDD with SP-mode 5-832-2 IMH 03/16/09
Waste toner transport motor lock error - Toner clogged in transport hose - clean hose 03/16/09
Solution Text Updated
Waste toner transport motor lock error - Replace waste toner transport motor 03/16/09
Waste toner transport motor 2 lock error - Replace Waste toner transport motor 2 03/16/09
Waste toner transport motor 2 lock error - Motor harness open - Repair or reconnect 03/16/09
Waste Toner Transport Motor 2 Sensor Error - Replace Waste Toner Transport Motor 2 Sensor 03/16/09
Charge corona cleaner motor error - 001 K - Inspect motor harness 03/16/09
Charge corona cleaner motor error - 002 C - Inspect motor harness 03/16/09
Charge corona cleaner motor error - 003 M - Inspect motor harness 03/16/09
Charge corona cleaner motor error - 004 Y - Inspect motor harness 03/16/09
005 - Drum motor error K - Replace drum motor 03/16/09
006 - Drum motor error C - Replace drum motor 03/16/09
007 - Drum motor error M - Replace drum motor 03/16/09
008 - Drum motor error Y - Replace drum motor 03/16/09
009 ITB K lift motor error - Insure ITB drawer is installed correctly 03/16/09
010 ITB C lift motor error - Insure ITB drawer is installed correctly 03/16/09
011 ITB centering motor error - Inspect motor connections - Reconnect harness 03/16/09
012 ITB drive motor error - Replace ITB drive motor 03/16/09
013 PTR lift motor error - Replace PTR motor 03/16/09
Cannot print from laptop or network - browse and ping okay - set at LPR 03/17/09
Lower values in sp-mode 3531-1,2,3,4 and set sp-mode 3501-003 as 2. 03/17/09
Fusing exit sensor jam - user SP5-803-1 bit 7 to check sensor 03/17/09
Fusing exit sensor jam - clean fuser cover well where sensor shines 03/17/09
Enabling Confirmation reports: Press Fax> Menu> Fax Setup> Ok> Auto Report> Ok> Scroll to On> Ok> 03/17/09
Clear/Stop
Disabling Dialtone Detection: Press Fax> Menu> Fax Setup> Ok> DT Detect> Ok> Scroll to OFF> Ok> 03/17/09
Clear/Stop
Programming Header info: Press Menu> System Setup> Ok> Machine Setup > Ok> Scroll to Machine ID> 03/17/09
Enter Company name Ok> Clear/Stop
Adjusting Contrast Setting> Press Fax> Menu> Fax Feature> Darkness> Scroll until desired setting 03/17/09
reached> Ok> Clear/Stop
Fax Rx Tray setting: Press Menu> System Setup> Ok> Paper Setup> Ok> Paper Source> Ok> Fax Tray> Ok> 03/17/09
Scroll to desired tray> Ok> Stop/Clear.
Distinctive Ring: Not Supported with this model. 3rd party device required. 03/17/09
If engine clear was performed for add toner, SP's 3010, 3011, 3012 & 3013 must be re-inputed.. 03/17/09
Printing top left slant is coming out bottom right with PCL6 driver. PCL5c driver corrected issue. 03/17/09
Disabling Duplex Default Setting: Deselect Duplex> Press Program button> Program As Default> Yes to 03/17/09
Confirm.
Solution Text Updated
End Fence Jammed (SC 508): Reseat or replace End Fence HP sensor 03/17/09

Double 00's on Fiery go out - Fiery USB not plugged into copier correctly 03/17/09
E5100 install - MFP must have either PTU or LCT installed 03/17/09
Print jobs disappear, Ping WIM Ok: MP C2030 only supports RPCS 03/17/09
Fax SP 2-103-007 03/17/09
Upgrade B701 Finisher Firmware to 3.18 or higher. 03/17/09
Replace Developer Idle Gear, refer to TSB-010 03/17/09
Print Color Test page: Press and hold Job Reset while switching power On, release when Red LED blinks 03/17/09

Resetting IP address: Press and hold Job Reset+Stop buttons while switching power On, release when Red 03/17/09
LED blinks
Communication error BICU & scanner section - Check for poor connections 03/17/09
please add procedure to get out of low performance mode 03/17/09

Change tray paper type settings in User Tools / System Settings / Tray paper settings 03/18/09
Light image - Replace TD sensor 03/18/09
Replace controller pcb 03/18/09
Light copies - Replace developer and TD sensor 03/19/09
Print or Scanner not recognized - fax dimm in slot 2 - slot 2 is for PostScript only 03/19/09
Printer or Scanner not recognized - option dimm not installed in proper slot slot 1 - option dimm slot 2 03/19/09
is for PostScript
Printer or Scanner not recognized - needs 64mb memory installed 03/19/09
Replace LCD panel 03/19/09

Jamming with coin op in duplex only - limitation of machine if the money runs out the unit will jam 03/19/09

When replacing whole PCU unit - Replacement comes with a Mylar to seal old PCU for shipping 03/19/09
Comm error BICU to ADF - check ADF harness and plug at copier 03/19/09
Comm error BICU to ADF - replace BICU 03/19/09
Comm error BICU to ADF - replace ADF main board 03/19/09
Incorrect default gateway 03/19/09

Engine start up error - check controller to BICU board connections 03/19/09


Engine start up error - replace BICU board 03/19/09
Defective phone line 03/19/09
Solution Text Updated
Change User Parameter Switch 21 Bit 2 to 0 03/19/09
ADF to BCU communication error - Inspect harness from width sensors to adf pcb for short 03/20/09
How to clear Replace ITB message - use SP3-902-13 change to "1" 03/20/09
Fax forwarding to folder as TIFF/PDF - Set Parameter Switch 21, 0=TIFF, 1=PDF 03/20/09

Set SP 5985-001/002 to on - Enable 03/20/09


Auto tray switch from driver - Turn off auto tray switching from driver if special paper is loaded. 03/20/09
SR 790 Stapler Tray sensor does not turn ON - See pictures of field fix in Global Knowlege base answer ID 03/23/09
76363
JAM C will not clear - replace I/O board 03/23/09

SR 790 Stapler Tray sensor does not turn ON - check/clean/replace sensor 03/23/09

Base connection cable = G068 5750 Interface Cable - DP3 5M 03/23/09


Start up without HDD connection: Defective HDD 03/23/09
Start up without HDD connection: Defective HDD connections 03/23/09
Start up without HDD connection: Defective controller 03/23/09
Fax Confirmation - User parameter switch 3, bit 0-memory tx, bit 5-immediate tx, 0=off, 1=on 03/23/09

Fax memory full - Print out faxes with fax SP6-105 03/23/09

This option does not support secure fax. 03/23/09

Special Sp-mode 5-104 Enable 03/23/09


How to install stamp data - use SP5-853 03/23/09
Cannot print - check config page, for PCL or RPCS only, need correct driver 03/23/09
Belt roller solenoid error: Check Staple cartridge 03/23/09
Paper feed tray 1 no feed - Adjust pick up roller solenoid to rear of machine 03/23/09
TD sensor output minimum error cyan: Defective PCU 03/23/09
TD sensor output minimum error magenta: Defective PCU 03/23/09
Operation panel communication error -- Check operation panel connections 03/24/09
Reset using SP7 810 03/24/09
How do I set up SSL scanning to e-mail - SSL is not supported. 03/24/09
Registration sensor error - Replace interval sensor 03/24/09
Registration sensor error - Replace interval sensor harness 03/24/09
Registration sensor error - Replace Feed rollers 03/24/09
Solution Text Updated
Supervisor - Login changed and Unknown - Replace NVram 03/24/09
Inspect Developer unit - Insure it is turning and installed completely 03/24/09
Incorrect color due to 1 missing - check spring on ITB contact roller off or no presure 03/24/09
Print/Scan option doesnt show up - Replace 2 and 3 memory dimms on mother board 03/24/09
Developer - part # B2969640 03/24/09
Toner - Type 4500A, EDP #840040 03/24/09
Fusing Exit sensor does not turn ON - check/clean/replace sensor 03/24/09

Controller to Op Panel Comm error - try unpluging HDD, if OK replace HDD 03/24/09

Fails developer fill - Perform recovery procedure on page 3-57 in SM. 03/24/09
Suspend to RAM error - Reconnect all connectors / memory / nvram / battery 03/24/09
HDD error 5: HDD defective 03/24/09

USB NAND Flash ROM error: Replace controller board 03/24/09


Page edge detection sensor error (D038/D041): Replace punch slider unit 03/24/09
Page edge detection sensor error (D038/D041): Replace punch unit 03/24/09
Page size sensor error without side tray (D038/D041): Replace punch unit 03/24/09
Page size sensor error without side tray (D038/D041): Replace punch slider unit 03/24/09
Page size sensor error with side tray (D038/D041): Replace punch slider unit 03/24/09
Page size sensor error with side tray (D038/D041): Replace punch unit 03/24/09
Output tray motor error: Replace output tray unit 03/24/09
AC charge output error (K): Check or replace cable connections 03/24/09
AC charge output error (K): Replace Black PCDU 03/24/09
AC charge output error (K): Replace HVPS-CB board 03/24/09
AC charge output error (M): Replace HVPS-CB board 03/24/09
AC charge output error (M): Replace Magenta PCDU 03/24/09
AC charge output error (M): Check or replace cable connections 03/24/09
AC charge output error (C): Check or replace cable connections 03/24/09
AC charge output error (C): Replace Cyan PCDU 03/24/09
AC charge output error (C): Replace HVPS-CB board 03/24/09
AC charge output error (Y): Replace HVPS-CB board 03/24/09
AC charge output error (Y): Replace Yellow PCDU 03/24/09
AC charge output error (Y): Check or replace cable connections 03/24/09
Solution Text Updated
Color development motor error: Adjust the torque properly by replacing or cleaning the development 03/24/09
unit
Color development motor error: Replace the development motor: CMY if the load torque is normal 03/24/09

TD sensor (Vt high error 1 (K): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt high error 1 (M): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt high error 1 (C): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt high error 1 (Y): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt high error 1 (Y): Check the drawer connector on the PCDU 03/24/09
TD sensor (Vt high error 1 (C): Check the drawer connector on the PCDU 03/24/09
TD sensor (Vt high error 1 (M): Check the drawer connector on the PCDU 03/24/09
TD sensor (Vt high error 1 (K): Check the drawer connector on the PCDU 03/24/09
TD sensor (Vt high error 1 (K): Replace the development unit 03/24/09
TD sensor (Vt high error 1 (M): Replace the development unit 03/24/09
TD sensor (Vt high error 1 (C): Replace the development unit 03/24/09
TD sensor (Vt high error 1 (Y): Replace the development unit 03/24/09
TD sensor (Vt high error 1 (Y): Replace the PCDU 03/24/09
TD sensor (Vt high error 1 (C): Replace the PCDU 03/24/09
TD sensor (Vt high error 1 (M): Replace the PCDU 03/24/09
TD sensor (Vt high error 1 (K): Replace the PCDU 03/24/09
TD sensor (Vt low error 2 (K): Replace the PCDU 03/24/09
TD sensor (Vt low error 1 (M): Replace the PCDU 03/24/09
TD sensor (Vt low error 1 (C): Replace the PCDU 03/24/09
TD sensor (Vt low error 1 (Y): Replace the PCDU 03/24/09
TD sensor (Vt low error 1 (Y): Replace the development unit 03/24/09
TD sensor (Vt low error 2 (C): Replace the development unit 03/24/09
TD sensor (Vt low error 2 (M): Replace the development unit 03/24/09
TD sensor (Vt low error 2 (K): Replace the development unit 03/24/09
TD sensor (Vt low error 2 (K): Check the drawer connection of the PCDU 03/24/09
TD sensor (Vt low error 2 (M): Check the drawer connection of the PCDU 03/24/09
TD sensor (Vt low error 2 (C): Check the drawer connection of the PCDU 03/24/09
TD sensor (Vt low error 2 (Y): Check the drawer connection of the PCDU 03/24/09
Solution Text Updated
TD sensor (Vt low error 2 (Y): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt low error 2 (C): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt low error 2 (M): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt low error 2 (K): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor adjustment error (K): Remove the heat seal from the PCDU 03/24/09
TD sensor adjustment error (K): Replace the PCDU 03/24/09
TD sensor adjustment error (M): Replace the PCDU 03/24/09
TD sensor adjustment error (M): Remove the heat seal from the PCDU 03/24/09
TD sensor adjustment error (C): Remove the heat seal from the PCDU 03/24/09
TD sensor adjustment error (C): Replace the PCDU 03/24/09
TD sensor adjustment error (Y): Replace the PCDU 03/24/09
TD sensor adjustment error (Y): Remove the heat seal from the PCDU 03/24/09
Drum gear positioning sensor error (K): Replace the drum gear positioning sensor 03/24/09
Drum gear positioning sensor error (K): Replace the PCDU 03/24/09
Drum gear positioning sensor error (MCY): Replace the PCDU 03/24/09
Drum gear positioning sensor error (MCY): Replace the drum gear position sensor 03/24/09
Drum/Development motor error (K): Check or replace the harness 03/24/09
Drum/Development motor error (K): Replace the K drum/development motor 03/24/09
Drum/Development motor error (K): Replace the +24v fuse on the PSU 03/24/09
Drum motor error (CMY): Replace the +24v fuse on the PSU 03/24/09
Drum motor error (CMY): Replace the CMY drum motor 03/24/09
Drum motor error (CMY): Check or replace the harness 03/24/09
Check paper feed pick up roller solenoid return spring is not broken. 03/24/09
Turn off/on TX report - User parameter switch 03 Bit 0&5 03/24/09
Check that print/scan SD card is unlocked & in slot C2. 03/24/09
Press clear - 1 9 9 3 - Clear 5 times(hold last). 03/24/09
Finisher/mailbox comm error - check cable and connections between BCU and finisher 03/24/09
Finisher/mailbox comm error - replace BCU 03/24/09
Finisher/mailbox comm error - replace finisher main board 03/24/09
Web Near End or Web End message - TSB G178-059 for reset procedure 03/24/09
To load Stamp run SP 5853. 03/25/09
Solution Text Updated
Reset drum counter: Tech mode>Maintenance>new drum 03/25/09
duplex gate not changing paper path 03/25/09
Touch screen will not hold calibration - Replace Touch panel see TSB#26 03/25/09
Seperate print jobs fail to shift - Turn on Job Seperation under User Tools > Printer Featues > System 03/25/09

NVRAM not installed on new Controller 03/25/09

Engine board mismatch error: Wrong engine board installed, replace BCU 03/25/09
Engine board mismatch error: Wrong controller board installed, replace controller board 03/25/09
Use 4 pin connector on Bypass side of machine to connect key counter 03/25/09
1st Vertical Transport sensor jam - Inspect vertical transport support rollers 03/25/09
Displays replace PCU After replacement - Reset SP-mode 7804. 03/25/09
(002) Magenta Fgate error - replace laser unit 03/26/09
(003) Cyan Fgate error - replace laser unit 03/26/09
(001) Yellow Fgate error - replace laser unit 03/26/09
(004) Black Fgate error - replace laser unit 03/26/09
Noise near bypass tray - check solenoid springs 03/26/09
Cannot Print, No NIC lights - Enable NIC SP5-985-1 = 1 03/26/09
How to enable 2nd line - use fax SP1-104-23 COM sw16, set bit 1 to a 1 03/26/09

Replace charge power pack 03/27/09


Paper exit jam - Replace pressure roller one way bearing 03/27/09
ITB motor error - Check for pin in the PTR roller and see if it is missing 03/27/09
Replace HDD 03/27/09
Rear fence moves to right without paper - Replace left tandem tray paper sensor 03/27/09
Transfer output error - Inspect middle drum shaft screw (loose) 03/27/09
Tech Mode Access ( Menu # 1 9 3 4 Menu ) 03/27/09
Cannot connect to destination server message - SP5-816-001 = 2, SP5-816-003 = 1, and reboot. If still not 03/27/09
resolved do SP5-801-003.
Replace Back up NVram Battery A 03/27/09

Cannot see Online Parameters in user tools - Inspect Interface PCB for connection - PCB piggyback onto 03/27/09
MPU
Clamper error - Defective clamper motor 03/27/09
Clamper error - Defective clamper motor sensors 03/27/09
Clamper error - Clamper drive overload 03/27/09
Solution Text Updated
Master eject sensor jam - Master eject sensor open or shorted 03/27/09
Master eject sensor jam - Update main engine firmware to ver. 2.54 or highter 03/27/09
Master eject position sensor error (drum H.P.) - Disconnected or defective sensor 03/27/09
Master eject position sensor error (drum H.P.) - Drum sensor actuator missing or bent 03/27/09
Replace new style paper actuator C2722868 as per TSB C264-040r 03/27/09
Paper table drive error - Table drive bound/obstructed or overloaded 03/27/09
Paper table drive error - Table drive motor defective 03/27/09
Paper table drive error - Table drive height sensor defective 03/27/09
Paper table drive error - Table lower sensor defective 03/27/09
Adjust SP 6-01 for platen side to side 03/27/09
Adjust SP 6-02 for ADF side to side 03/27/09
Replace ink detection sensor 03/27/09
Disable V8 protocol to slow machine to 14.4k. Fax SP 1-105-004, Bit 2 to 0 03/27/09
Bad phone line 03/27/09

Lan Fax Confirmation Reports: User Parameter Sw 20 bit 0. 0= Off 1= On 03/27/09

Partial image on TX reports - U/T - fax, initial settings, parameter # 04, bit 7 to a 1=ON, 0=OFF 03/27/09
(06) HDD error - format with SP5-832 03/27/09
Printer scanner option not recognized - Postscript option 3 Type 7500 defective - Unmerge 03/27/09
Unit slows down and copying displayed - Replace fuser unit. 03/27/09
Engine startup error - replace BICU 03/27/09
Engine startup error - replace controller board 03/27/09
Engine startup error - check connections between controller and BICU 03/27/09
Replace all developer units CMY 03/30/09
Replace all developer units CMY 03/30/09
Replace ITB drive rollers and IT belt 03/30/09
What to do after drum replacement - SP3810 cleaning initialize / SP3820 Manual Process control 03/30/09

ID sensor error 1 - Replace ID sensor. 03/30/09


Fax to folder file format is either PDF or TIFF - User parameter 21 bit 3 03/30/09
Controller start up error - If Fax is Installed reseat MBU PCB. 03/30/09
mechanical total counter error: install new BCU pcb per bulletin & TechMail rc090163-01 03/30/09
Solution Text Updated
To enter special service mode - With machine OFF, press and hold the Job Reset & Down Arrow keys and 03/30/09
turn the machine on, continue to hold keys until service mode is displayed on Op-panel.

Main power switch Energy Star - Replace main power switch 03/31/09
Refer to TSB # B132 - 74R scanned image corrupted. 03/31/09
Right side tray rear connector pins not making contact - Repair connectors 03/31/09
To hold address book folder on screen after a scan is complete - Set Scanner SP 1012 to 0 03/31/09
E32 - Loaded incorrect finisher firmware - Replace finisher main pcb 03/31/09
Duplex transport sensor 1 jam - Replaced duplex transport motor B1324785. 03/31/09
Manual input not available. Turn off restrict destinations in user tools. 03/31/09
SD card authentication error - remove print scanner SD card from slot 2 after merge with postscript 03/31/09

SBU transmission error - Replace SBU PCB 03/31/09


SBU transmission error - Replace VIB PCB 03/31/09
You cannot put a SR5000 from D014 machine on this machine - Finisher main board firmware different 03/31/09

Low toner density error Y - CN 25 Intermediate connector Between Y TD sensor and IOB 1 was loose 03/31/09

All files go into memory - no paper tray available or working for fax 04/01/09
All files go into memory - use fax SP 5-102 to clear SAF memory and retest 04/01/09
Finisher tray lift motor error - loosen or remove Lift Tray Motor, let the Lift Tray Motor bottom, reinstall 04/01/09
Lift Tray Motor. (refer to tech bulletin -008)
SR3050 tray lift motor error - release lever broken- # D3723132, see Parts page 14 item #11 04/01/09

How to enable single color mode - use SP5-618 change to 0 04/01/09


Tabs stock use Blanks USA Tab Stock 04/01/09
dev roller error -c replaced dev assy drawer connector item 18 p169 04/01/09
Blown fuse 101 with SC 320 - Pinched harness between MCU and PSU 04/02/09
Exit sensor after jogging error - Upper Prestack transport white support rollers missing pressure spring 04/02/09

Exit Sensor After Jogging - Replace exit sensor / actuator. 04/02/09


Paper Position Sensor Slide Motor Error - Replace paper positionsensor. 04/02/09
Watchdog error: Defective controller 04/02/09
Watchdog error: Reflash firmware 04/02/09
TD sensor error K - Replace developer unit (bound) 04/02/09
TD sensor error K - Replace TD sensor 04/02/09
Solution Text Updated
TD sensor error C - Replace developer unit 04/02/09
TD sensor error C - Replace TD sensor 04/02/09
TD sensor error M - Replace developer unit 04/02/09
TD sensor error M - Replace TD sensor 04/02/09
TD sensor error Y - Replace developer unit 04/02/09
TD sensor error Y - Replace TD sensor 04/02/09
011 - Music sensor front LED adjustment error ID/Music sensor unit shutter stuck 04/02/09
012 - Music sensor center LED adjustment error ID/Music sensor unit 04/02/09
013 - Music sensor rear LED adjustment error ID/Music sensor unit 04/02/09
014 - Music sensor front pattern error 1 - Replace laser unit (look for sc 250>257 for problem laser) 04/02/09

015 - Music sensor center pattern error 1 - Replace laser unit (look for sc 250>257 for problem laser) 04/02/09

016 - Music sensor rear pattern error 1 - Replace laser unit (look for sc 250>257 for problem laser) 04/02/09

017 - Music sensor front pattern error 2 - Replace ITB 04/02/09


018 - Music sensor center pattern error 2 - Replace ITB 04/02/09
019 - Music sensor rear pattern error 2 - Replace ITB 04/02/09
020 - Music sensor Y color shift error 1 - Replace Laser YM or CK 04/02/09
021 - Music sensor M color shift error 1 - Replace Laser YM or CK 04/02/09
022 - Music sensor C color shift error 1 - Replace Laser YM or CK 04/02/09
End of assured parts availability was August 2003 04/03/09
Bates stamp firmware is on TSC website 04/03/09
How do I increase the lead edge margin - SP-mode 2103. 04/03/09
Exit unit entrance sensor - Replace Exit unit entrance sensor 04/03/09
Exit unit entrance sensor - Duplex inverter junction gate stuck 04/03/09
Fusing presure release motor part number B247 4324 04/03/09
Serial Number mismatch - Contact local rep to program S/N info 04/03/09
Serial Number mismatch - replace NVRAM 04/03/09
Serial Number mismatch - used boards/NVRAM installed in machine 04/03/09
Address in WIM not showing on machine - Backup address book, do SP5-846-51, Initialize address book, 04/03/09
SP5-846-50, Restore address book from WIM or SD card, SP5-846-52
Tray 1 late jam - Replace Paper feed unit 04/03/09
Upgraded firmware TR and main CPU 04/03/09
Solution Text Updated
Type I or N for B288/B289 only: wireless not working - newer routers default to type N, This mfp supports 04/03/09
ieee802.11b - change router setting to one of those settings
wireless not working ? refer to pub 82 ? type N needs system, NCS (Network) & websys updated 04/03/09
wireless not supported 04/03/09
type J wireless not working - newer routers default to type N, This mfp supports ieee802.11a/b/g - 04/03/09
change router setting to one of those settings
Type N or H: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/03/09
change router setting to one of those settings
wireless not working ? refer to pub 82 ? type N needs system, NCS (Network) & websys updated 04/03/09
Printer SP modes missing - Fiery was previously installed - Turn off SP 5193 = 0 04/03/09

Fuser Exit Jam - Replace Fuser Exit sensor 04/03/09


WIM into machine and confirm user code and enable authentication available functions. 04/03/09
Type J wireless not working - newer routers default to type N, This mfp supports ieee802.11a/b/g - 04/03/09
change router setting to one of those settings
Type J wireless not working - newer routers default to type N, This mfp supports ieee802.11a/b/g - 04/03/09
change router setting to one of those settings
Disconnect HDD, If machine starts normally, replace HDD, otherwise replace Controller 04/03/09
How to Enable Equitrac with SP5-113-2 = 2 04/03/09
Booklet stapler motor error 1 - Check front stapler motor or unit for any load. 04/03/09
To copy Address book data - Use SP 5846 51 and 52 04/03/09
You cannot cut 5.5 x 8.5 on perfect binder - Operator manual update 04/03/09
G190 type L: wireless not working - newer routers default to type N, This mfp supports ieee802.11a/b/g - 04/03/09
change router setting to one of those settings
G104 type H/G160 type I, wireless not working - newer routers default to type N, This mfp supports 04/03/09
ieee802.11b - change router setting to one of those settings
type I or N: wireless not working ? refer to pub 82 ? type N needs system, NCS (Network) & websys 04/03/09
updated
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/03/09
change router setting to one of those settings
drum scratch chk the mylar shield on dev unit is not bent down to drum 04/03/09
monitor does not need to be disconnected from Fiery - service slot 2 to load fw 04/03/09
Type J: wireless not working - newer routers default to type N, This mfp supports ieee802.11a/b/g - 04/03/09
change router setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11a/b/g - change 04/03/09
router setting to one of those settings
can not copy in color - this scanner is for G176 series b/w printer, does not copy in color 04/03/09
wireless not supported 04/03/09
Solution Text Updated
wireless not supported 04/03/09
wireless not supported 04/03/09
NIB password sysadm 04/06/09
NIB password sysadm 04/06/09
Wireless card not supported 04/06/09
Wireless not supported 04/06/09
Wireless card not supported 04/06/09
Wireless card not supported 04/06/09
NIB password sysadm 04/06/09
NIB password sysadm 04/06/09
wireless Type B for B051/B052 Type H for B156 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless card Type B 04/06/09
Wireless card type B 04/06/09

wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless card Tpye D 04/06/09
Wireless Card Type D 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless card Type H: wireless not working ? does not take type N refer to pub 82 for parts 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless Card Type C 04/06/09
wireless card not supported 04/06/09
Solution Text Updated
Wireless card not supported 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Type H or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Type H or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Type H or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless card Type D 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
SR 5000 Adapter Type C sd card number D37555010 04/06/09
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 04/06/09
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 04/06/09
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 04/06/09
Fax not rx within 6 secs: try another fax machine 04/06/09
EOL signal from other end not rx within 5 sec.: check for line noise 04/06/09
EOL signal from the other end not rx within 5sec.: Check connection from FCU, MBU and line 04/06/09
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 04/06/09
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 04/06/09
bit 1 to 1
Solution Text Updated
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 04/06/09
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 04/06/09
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
no comm from one location: change to MH SP1-104-001 bit 0 & 1 to 0 04/06/09

Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 04/06/09
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 04/06/09

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 04/06/09
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 04/06/09
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 04/06/09

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 04/06/09
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 04/06/09
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 04/06/09
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 04/06/09
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 04/06/09
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 04/06/09
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 04/06/09
them
DIC/NSF not detected within 40 sec.: Defective FCU 04/06/09
DIC/NSF not detected within 40 sec.: Defective MBU 04/06/09
CFR or FTT not rx after modem training: Line noise problem contact telcom person 04/06/09
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 04/06/09

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 04/06/09
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 04/06/09
Modem training fails even G3 shifts to 2400 bps: Defective FCU 04/06/09
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 04/06/09
(default 9)
Solution Text Updated
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 04/06/09

No post message response from other end after page was sent: Line noise problem contact telcom 04/06/09
person
No post message response from other end after page was sent: Defective FCU 04/06/09
No post message response from other end after page was sent: Defective MBU 04/06/09
No post message response from other end after page was sent: Other end disconnected the call 04/06/09
No post message response from other end after page was sent: Other end run out of paper 04/06/09
No post message response from other end after page was sent: Other end may be defective, try calling 04/06/09
another machine
DCR timer expired: Defective FCU 04/06/09
Machine resets itself for a fatal FCU system error: Reload firmware 04/06/09
Machine resets itself for a fatal FCU system error: Defective FCU 04/06/09
UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 04/06/09
ok
G3 ECM coding/ decoding error: Defective FCU 04/06/09
G3 ECM coding/ decoding error: Other end has a problem, try another fax 04/06/09
G3 ECM coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 04/06/09
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 04/06/09
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 04/06/09
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 04/06/09
add mail address for the admin of machine in user tools 04/06/09
Mail address not registered on the server: contact admin of server to add address 04/06/09
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 04/06/09
D038/D041 fax forwarding refer to answer id 85459 in the global knowledgebase 04/06/09
D037 does not support fax forwarding to email or folder 04/06/09
D038/D041 Forward to folder and email - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax 04/06/09
settings, initial settings parameter settings
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 04/06/09
be ?0?
SP 6-105-001 then SP5-102 04/06/09
Reseat MBU 04/06/09
Reseat FCU 04/06/09
Defective MBU 04/06/09
Solution Text Updated
Defective FCU 04/06/09
Add pauses between area code and number 04/06/09
Try a different carrier/ check with customer first 04/06/09
Do off hook and listen if you get an operator 04/06/09
Contact telcom person 04/06/09
fax in memory when faxing LEF, LEF in immediate will reduce 04/06/09
Turn off Tx status report in quick program keys 04/06/09

SP1-104-017 (default is 5) 04/06/09

customer forgot admin password: log into WIM or op panel as supervisor and change admin password 04/06/09

forgot admin and supervisor passwords: need to replace NVRAM 04/06/09


try using outlook express or argo soft to see what the problem is 04/06/09
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 04/06/09
SSL/TLS
STMP over SSL need to use Global Scan NX server or serverless 04/06/09
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 04/06/09
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 04/06/09
that is receiving the scanned data to be the same or smaller than that of the WAN segment. Refer to
001056 on RCL db
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 04/06/09
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 04/06/09
programmed address information
D037 only p/s card should be in the lower slot D038/D041 no p/s sd card 04/06/09
Fusing lamp error - check fusing lamps and thermistors for damage or wear 04/06/09
Fusing lamp error - Inspect fusing lamp wires for incorrect installation during fuser rebuild 04/06/09
Fusing lamp error - Poor connection of fusing to machine harnesses 04/06/09
Fusing lamp error - Turn off AOF 04/06/09
Type N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change 04/06/09
router setting to one of those settings
Type H or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Wireless card not supported 04/06/09

Wireless card not supported 04/06/09


Solution Text Updated
G056/G058 wireless not supported 04/06/09

G073/G074 Wireless card Tpye A 04/06/09

G073/G074 only:wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
G060/G082 wireless not supported 04/06/09
G080 Wireless card Type A 04/06/09
G080 only wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Wireless card not supported 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless card Type A 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless Card Type A 04/06/09

Wireless card for G091/G094/G095 is Type A 04/06/09

Wireless card for G112/G113/G116 is Type F 04/06/09

wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless card not supported 04/06/09
Type H or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Wireless card not supported 04/06/09
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Solution Text Updated
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Wireless not supported 04/06/09
Self-diagnosis error option RAM: Reset memory DIMM 04/07/09

Self-diagnosis error option RAM: option memory not installed 04/07/09

SD card error: Reformat HDD 04/07/09


wireless not working- does not take type N refer to pub 82 for parts 04/08/09
Wireless card Type B 04/08/09
wireless not working - does not take type N refer to pub 82 for parts 04/08/09
Type H: wireless not working - does not take type N refer to pub 82 for parts 04/08/09
SC 670 will not clear, replace Power Supply Unit 04/08/09
set SP 5871 to 1 04/08/09
Broken transfer corona wire, replace. 04/08/09
JC-004 will not clear, replace IOB board 04/08/09
[sort feature not available] - perform system setting reset and copier feature reset 04/08/09

[add toner indication] - perform memory clear 04/08/09


[add toner indication] - run sp 3001-02 04/08/09
replace ID sensor 04/08/09
[APS not functioning] - make sure user tool is enabled and paper size set correctly i.e. engineering or 04/08/09
architecture
[APS not functioning] - refer to pg 6-7 of fsm for acceptable sizes 04/08/09
[displays close cutter cover in the paper tray] - reseat ribbon cable 04/08/09
[dead machine] - replace MCU part # B0105071 04/08/09
[displays memory full after scanning 1 full sheet] - needs optional HDD 04/08/09
[displays UK mode] - flash machine 04/08/09
[red print key, no error codes] - reset user tools 04/08/09
[background - scanning only] - enable noise reduction in user tools 04/08/09
[background - scanning only] - refer to pg 3-37 of fsm. 04/08/09
[background - speckles on image] - replace drum 04/08/09
[background - speckles on image] - TSB B0 1 0 - 10R 04/08/09
change to high duty mode SP 2201-4 04/08/09
Solution Text Updated
change SP 2201-4 to high duty 04/08/09
[Line drawings are fine but solid fill areas are light] - CHECK DEVELOPER BIAS CONTACT 04/08/09
[trail edge is light] - replace paper roll 04/08/09
[low density on photos only] - sp2208-001 04/08/09
[black lines - internal test patterns good] - replace CIS sensor 04/08/09
[black lines - lead/trail edge] - replace LPH 04/08/09
[poor fusing] - set sp 1917 to 2 04/08/09
[printer side to side is off] - refer to pg 3-44 04/08/09
[spots on copy] - refer pg 6-20 04/08/09
[spots on copy] - replace IPU Pcb 04/08/09
[noise - standby only] - replace transport fan 04/08/09
[corona wire does not fit and breaks] - use correct wire in correct corona unit 04/08/09
[Preparing Data-Operator needed} Turn off folder option under the Configuration/Properties/folder tab 04/08/09

Disable Norton Antivirus Software 04/08/09


User name = admin, password = admin 04/08/09
Login as machine administrator rather than domain administrator. 04/08/09
[SC302] - restring charge and grid wires 04/08/09
Check or replace the corona wire cleaner 04/08/09
ID sensor error 4 LED - Id sensor dirty or defective 04/08/09
ID sensor error 4 LED - IOB defective 04/08/09
Fusing temperature warm up error - replace thermofuse 04/08/09
Zero cross error - adjust/replace fuser exit cover switch 04/08/09
reload all firmware 04/08/09
Plotbase Date/Time Stamp: Select Entry>Addional>Stamp>Settings>Data>Check Text>Macros>Select 04/08/09
Date,Time
Memory setting error: IPU Defective 04/08/09
Development bias error: CBG power pack defective 04/08/09
Pressure roller thermistor error: Defective pressure roller thermistor 04/08/09
AMDP program error: Defective IPU 04/08/09
ID sensor error: Defective ID sensor 04/08/09
ID sensor error: Dirty ID sensor 04/08/09
ID sensor error: Defective CBG power pack 04/08/09
Printer button does not work: GW controller option not released. Button was to be removed per install 04/08/09
instructions
Solution Text Updated
Memory setting error: Defective IPU 04/08/09
Memory setting error - update all firmware 04/08/09
Transfer corona leak error - Transfer/separation corona unit defective 04/08/09
ScanTool Error 56: Update to latest firmware and set SP 5-900 to 00 04/08/09
Addressbook Data Error: Reset Address Book using SP 5-846-50 04/08/09
Poor half tones -Perform 4705 -2 CIS / White roller adjust 04/08/09
Scanner automatic adjustment error - White platen roller dirty or out of position 04/08/09
Scanner automatic adjustment error - CIS defective 04/08/09
Scanner automatic adjustment error - IPU defective 04/08/09
Scanner automatic adjustment error - IOB defective 04/08/09
Scanner automatic adjustment error - BCU defective 04/08/09
Scanner automatic adjustment error - Check harness and connections 04/08/09
Scanner thermistor error - Thermistor shorted, defective 04/08/09
Scanner thermistor error - check harness and connections 04/08/09
Charge grid output error - CBG power pack defective 04/08/09
Charge grid output error - Corona unit dirty or defective 04/08/09
Charge grid output error - Check harness and connections 04/08/09
Charge grid output error - CBG power pack defective 04/08/09
Charge grid output error - Charge unit dirty or defective 04/08/09
Charge grid output error - Check harness and connections 04/08/09
Charge corona wire cleaner error - Wire cleaner motor defective 04/08/09
Charge corona wire cleaner error - Motor drive bound 04/08/09
Charge corona wire cleaner error - Turn off cleaner with SP2804, temporary fix 04/08/09
Charge corona wire cleaner error - Check harness and connectors 04/08/09
Development bias error - check harness and connections 04/08/09
Development bias error - Developer unit dirty or defective causing leak 04/08/09
ID sensor error 1 VSP - ID sensor dirty or defective 04/08/09
ID sensor error 1 VSP - IOB defective 04/08/09
ID sensor error 1 VSP - CGB power pack defective 04/08/09
ID sensor error 1 VSP - VDB defective 04/08/09
ID sensor error 1 VSP - LPH defective 04/08/09
ID sensor error 1 VSP - Check harness or connections 04/08/09
ID sensor error 2 VSG - ID sensor dirty or defective 04/08/09
ID sensor error 2 VSG - IOB defective 04/08/09
Solution Text Updated
ID sensor error 2 VSG - CGB power pack defective 04/08/09
ID sensor error 2 VSG - VDB defective 04/08/09
ID sensor error 2 VSG - LPH defective 04/08/09
ID sensor error 2 VSG - Check harness and connections 04/08/09
ID sensor error 3 Pattern - ID sensor dirty or defective 04/08/09
ID sensor error 3 Pattern - IOB defective 04/08/09
ID sensor error 3 Pattern - CGB power pack defective 04/08/09
ID sensor error 3 Pattern - VDB defective 04/08/09
ID sensor error 3 Pattern - LPH defective 04/08/09
ID sensor error 3 Pattern - check harness and connections 04/08/09
ID sensor error 4 LED - CGB power pack defective 04/08/09
ID sensor error 4 LED - VDB defective 04/08/09
ID sensor error 4 LED - LPH defective 04/08/09
ID sensor error 4 LED - Check harness and connections 04/08/09
ID sensor error 5 Timeout - ID sensor dirty or defective 04/08/09
ID sensor error 5 Timeout - IOB defective 04/08/09
ID sensor error 5 Timeout - CGB power pack defective 04/08/09
ID sensor error 5 Timeout - VDB defective 04/08/09
ID sensor error 5 Timeout - LPH defective 04/08/09
ID sensor error 5 Timeout - Check harness and connections 04/08/09
Transfer corona leak error - T+S power pack defective 04/08/09
Transfer corona leak error - Transfer corona unit dirty or defective 04/08/09
Transfer corona leak error - check harness and connections 04/08/09
DC separation corona current leak - T+S power pack defective 04/08/09
DC separation corona current leak - Check harness and connections 04/08/09
Drum drive motor lock - Drive mechanism bound 04/08/09
Drum drive motor lock - motor defective 04/08/09
Drum drive motor lock - IOB defective 04/08/09
Cassette tray 1, 3 feed error - Tray lift motor defective 04/08/09
Cassette tray 1, 3 feed error - Tray lift sensor defective 04/08/09
Cassette tray 1, 3 feed error - Pick up solenoid defective 04/08/09
Cassette tray 1, 3 feed error - Paper or other foreign object blocking operation 04/08/09
Cassette tray 1, 3 feed error - Check harness and connections 04/08/09
Cassette tray 4 feed error - Lift motor defective 04/08/09
Solution Text Updated
Cassette tray 4 feed error - Lift sensor defective 04/08/09
Cassette tray 4 feed error - Pick up solenoid defective 04/08/09
Cassette tray 4 feed error - Paper or other foreign object blocking operation 04/08/09
Cassette tray 4 feed error - Check harness and connections 04/08/09
Cassette tray 4 feed error - IO defective 04/08/09
Cassette tray 1, 3 feed error - IOB defective 04/08/09
Cassette feed motor error - Motor defective 04/08/09
Cassette feed motor error - Motor drive bound 04/08/09
Cassette feed motor error - IOB defective 04/08/09
Registration motor lock - Motor defective 04/08/09
Registration motor lock - Motor drive bound 04/08/09
Registration motor lock - IOB defective 04/08/09
Fusing drive motor error - Motor defective 04/08/09
Fusing drive motor error - Motor drive bound 04/08/09
Fusing drive motor error - IOB defective 04/08/09
Left fusing pressure motor HP error 1- HP sensor defective 04/08/09
Left fusing pressure motor HP error 1- Motor defective 04/08/09
Left fusing pressure motor HP error 1- Motor drive mechanism bound 04/08/09
Left fusing pressure motor HP error 2 - Motor defective 04/08/09
Left fusing pressure motor HP error 2 - Motor drive bound 04/08/09
Left fusing pressure motor HP error 2 - HP sensor defective 04/08/09
Left fusing pressure motor HP error 2 - IOB defective 04/08/09
Left fusing pressure motor HP error 1 - IOB defective 04/08/09
Right fusing pressure motor HP error 1 - Motor defective 04/08/09
Right fusing pressure motor HP error 1 - HP sensor defective 04/08/09
Right fusing pressure motor HP error 1 - motor drive bound 04/08/09
Right fusing pressure motor HP error 1 - IOB defective 04/08/09
Right fusing pressure motor HP error 2 - HP sensor defective 04/08/09
Right fusing pressure motor HP error 2 - Motor defective 04/08/09
Right fusing pressure motor HP error 2 - Motor drive bound 04/08/09
Right fusing pressure motor HP error 2 - IOB defective 04/08/09
Fusing thermistor open - Thermistor defective 04/08/09
Fusing thermistor open - Check harness and connectors 04/08/09
Fusing thermistor open - IOB defective 04/08/09
Solution Text Updated
Fusing temperature warm up error - Fusing lamp defective 04/08/09
Fusing temperature warm up error - Fusing thermistor defective 04/08/09
Fusing temperature warm up error - Thermistor dirty or out of postion 04/08/09
Fusing temperature warm up error - Check harness and connections 04/08/09
Fusing overheat error 1 - IOB defective 04/08/09
Fusing overheat error 1 - BCU board defective 04/08/09
Fusing overheat error 1 - PSU defective 04/08/09
Fusing overheat error 1 - TRIAC short 04/08/09
Fusing overheat error 2 - TRIAC short 04/08/09
Fusing overheat error 2 - IOB defective 04/08/09
Fusing overheat error 2 - BCU defective 04/08/09
Fusing overheat error 2 - PSU defective 04/08/09
Fusing overheat error 3 - Thermistor out of position 04/08/09
Fusing overheat error 3 - Fusing lamp defective 04/08/09
Fusing overheat error 3 - Thermostat defective 04/08/09
Unstable fusing temperture - Thermistor defective 04/08/09
Unstable fusing temperture - check thermistor harness and connections 04/08/09
Zero cross error - PSU defective 04/08/09
Zero cross error - Noise on the AC line 04/08/09
Zero cross error - IOB defective 04/08/09
Pressure roller thermistor error - Thermistor defective 04/08/09
Pressure roller thermistor error - Check harness and connections 04/08/09
Cutter 1, HP error 1 - Left or right HP switches are defective 04/08/09
Cutter 1, HP error 1 - Roll feed board #1 defective 04/08/09
Cutter 1, HP error 2 - Cutter motor defective 04/08/09
Cutter 1, HP error 2 - motor bound 04/08/09
Cutter 1, HP error 2 - motor bound 04/08/09
Cutter 1, HP error 2 - Check harness and connections 04/08/09
Cutter 1, HP error 2 - Roll feed board #1 defective 04/08/09
Cutter 1, HP error 3 - Cutter motor defective 04/08/09
Cutter 1, HP error 3 - motor bound 04/08/09
Cutter 1, HP error 3 - check harness and connections 04/08/09
Cutter 1, HP error 3 - IOB defective 04/08/09
RSS communication error - external communication, no action required 04/08/09
Solution Text Updated
Key/Card counter device error 1 - Serial line from device loose or defective 04/08/09
Key/Card counter device error 2 - Serial line from device loose or defective 04/08/09
Key/Card counter device error 3 - RAM backup battery defective 04/08/09
Key/Card counter device error 4 - Device control board defective 04/08/09
Key/Card counter device error 4 - Device control board backup battery defective 04/08/09
Engine startup error - Controller defective 04/08/09
Engine startup error - BCU defective 04/08/09
Engine startup error - Check harness and connections 04/08/09
Controller startup error - Controller defective 04/08/09
Controller startup error - Reload firmware 04/08/09
Controller startup error - Check harness and connections 04/08/09
Controller startup error - Op panel harness loose or disconnected 04/08/09
Watchdog error - reload firmware 04/08/09
Watchdog error - controller defective 04/08/09
Watchdog error - peripheral device defective 04/08/09
Fatel kernal error - Reload firmware 04/08/09
Fatel kernal error - Controller defective 04/08/09
Fatel kernal error - Optional board defective 04/08/09
Fatel kernal error - check all harness and connections 04/08/09
Self-diagnostic error 1 CPU - Controller board defctive 04/08/09
Self-diagnostic error 1 CPU - reload firmware 04/08/09
Self-diagnostic error 1 ASIC - Controller defective 04/08/09
Self-diagnostic error 3 HDD - HDD defective 04/08/09
Self-diagnostic error 3 HDD - HDD harness disconnected or defective 04/08/09
Self-diagnostic error 3 HDD - Controller defective 04/08/09
Self-diagnostic error 4 NIC - NIC defective 04/08/09
Self-diagnostic error 4 NIC - Controller defective 04/08/09
Self-diagnostic error 4 NIC - check harness and connections 04/08/09
Self-diagnostic error 5 NVRAM - NVRAM defective 04/08/09
Self-diagnostic error 5 NVRAM - Controller defective 04/08/09
Self-diagnostic error 5 NVRAM - backup battery defective 04/08/09
Self-diagnostic error 6 RTC option NVRAM - NVRAM defective 04/08/09
Self-diagnostic error 6 RTC option NVRAM - RTC option defective 04/08/09
Self-diagnostic error 7 RAM - RAM dimm defective 04/08/09
Solution Text Updated
Self-diagnostic error 7 RAM - Controller defective 04/08/09
Self-diagnostic error 8 ROM - Reload firmware 04/08/09
Self-diagnostic error 8 ROM - ROM defective 04/08/09
Self-diagnostic error 8 ROM - Controller defective 04/08/09
Self-diagnostic error 9 Optional RAM - Optional RAM defective 04/08/09
Self-diagnostic error 9 Optional RAM - Controller defective 04/08/09
Self-diagnostic error 10 clock generator - Controller defective 04/08/09
Net I/F error - NIB board defective 04/08/09
Net I/F error - IP address incorrect 04/08/09
Net I/F error - Controller defective 04/08/09
IEEE 1394 I/F error - NIB defective 04/08/09
IEEE 1394 I/F error - controller defective 04/08/09
Wireless LAN error 1 startup - Wireless LAN card missing or not connected 04/08/09
Wireless LAN error 2 operation - Wireless LAN card missing or not connected 04/08/09
Wireless LAN error 3 board - Wireless LAN card not connected correctly 04/08/09
Wireless LAN error 3 board - Wireless LAN card defective 04/08/09
Wireless LAN error 5 board error - Wireless LAN card defective 04/08/09
Wireless LAN error 5 board error - check connections 04/08/09
USB I/F error - USB board connection defective 04/08/09
USB I/F error - controller defective 04/08/09
HDD startup error - HDD defective 04/08/09
HDD startup error - data corrupted, reformatt HDD, SP 5832 04/08/09
HDD startup error - HDD inable at SP 5871, set to 1 04/08/09
HDD retry failure - HDD defective 04/08/09
HDD retry failure - Check harness and connections 04/08/09
HDD retry failure - Controller defective 04/08/09
HDD data read failure(Bad sectors) - HDD defective 04/08/09
HDD data error - HDD defective 04/08/09
HDD data error - check harness and connections 04/08/09
HDD access error - HDD defective 04/08/09
HDD access error - check harness and connections 04/08/09
SD card error 1 - Card data corrupt or card defective 04/08/09
SD card error 2, card not detected - Card data corrupt or card defective 04/08/09
SD card error 3 - Card data corrupt or card defective 04/08/09
Solution Text Updated
SD card error 3 - Controller defective 04/08/09
SD card error 3 - Reformat card 04/08/09
Address book data error - HDD defective 04/08/09
Address book data error - reflash firmware 04/08/09
HDD mail send data error - HDD defective 04/08/09
HDD mail send data error - perform SP5832-007 (format mail TX data) 04/08/09
Delete all error 1 - HDD - DOS incorrectly installed 04/08/09
Delete all error 1 - HDD - HDD defective 04/08/09
Delete all error 2 data error - DOS incorrectly installed 04/08/09
File format converter (MLB) error - MLB (file format converter) defective 04/08/09
Electrical total counter error - NVRAM defective 04/08/09
Electrical total counter error - NVRAM data defective 04/08/09
Mechanical counter error - Mechanical counter defective 04/08/09
Mechanical counter error - check harness and connections 04/08/09
Mechanical counter error - Loss of 24V, check FU 303 04/08/09
External controller error - VLB (interface board) defective 04/08/09
External controller error - VLB (interface board) defective 04/08/09
External controller error - VLB (interface board) defective 04/08/09
External controller error - VLB (interface board) defective 04/08/09
External controller error - VLB (interface board) defective 04/08/09
External controller error - check harness and connections 04/08/09
External controller error - check harness and connections 04/08/09
External controller error - check harness and connections 04/08/09
External controller error - check harness and connections 04/08/09
External controller error - check harness and connections 04/08/09
External controller down - check harness and connections 04/08/09
Printer error 1 - reload firmware 04/08/09
Printer error 1 - insufficient memory 04/08/09
Printer error 2 - Font missing from SD card 04/08/09
Net file error - HDD defective 04/08/09
Printer image setting - IPU defective 04/08/09
Printer image setting - reload firmware 04/08/09
Scanner start signal error - Re load all firmware 04/08/09
Print start signal error - reload all firmware 04/08/09
Solution Text Updated
Software error - reload software 04/08/09
Software error - reload software 04/08/09
Software error - reload software 04/08/09
Software error - Optional RAM or DIMM defective 04/08/09
Software error - Optional RAM or DIMM defective 04/08/09
Software error - reload software 04/08/09
Fusing temperature warm up error - check FU002 on PSU 04/08/09
Charge grid output error - Check FU 301 04/08/09
Transfer corona leak error - check FU 301 04/08/09
TAN Activation website: Rspfiles.com 04/08/09
Printer button does work: There is no GW/ internal printer option replace print key with blank. 04/08/09
Press 1-4-3 then Clear / stop 3 times - shut machine off then on to reset E44/E32 04/08/09
For Specification chart refer to TSSC website - pub bulletin 52R 04/08/09
Use Film tray paper setting when using thicker Vellum 04/08/09
ID Sensor error 2: Replaced Charge Corona 04/08/09
Lead to trail - Replace damaged drum 04/08/09
When loading LCDC screen blanks > Print key red > 15 minutes > Green print key > then cycle power 04/08/09

wireless not working - does not take type N refer to pub 82 for parts 04/08/09
wireless not working- refer to pub 82- type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working= refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working - refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working - does not take type N refer to pub 82 for parts 04/08/09
wireless not working - does not take type N refer to pub 82 for parts 04/08/09
How to set number of rings to answer - Fax NCU Parameter 06 (SP 2-103-007) 04/08/09
Type H: wireless not working - does not take type N refer to pub 82 for parts 04/08/09
wireless not working- refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working- refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working - does not take type N refer to pub 82 for parts 04/08/09
wireless not working - does not take type N refer to pub 82 for parts 04/08/09
Punch movement motor error - replace finisher main board 04/08/09
How to Enable/Disable Document Server - SP 5-967-0=On, 1=Off 04/08/09
user parameter sw 15 bit 0- 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 04/08/09
wireless not working-refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
Solution Text Updated
wireless not working - refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
HR warm-up error - replace Black Dev motor assy with fuser clutch #G0771100 (G060/G080) 04/08/09
Type H: wireless not working - does not take type N refer to pub 82 for parts 04/08/09
wireless not working - refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working-refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working- refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working-refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working-refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
No scanner drive - Check/reseat connections on MCU and or BICU boards 04/10/09
Password - sysadm 04/10/09
EB 105 / 70 requires parallel 04/10/09
Fiery Error Reseat or replace controller cable 04/10/09
Scan to folder (SMB) not supported 04/10/09
Scan to folder (SMB) not supported 04/10/09
Refer to Page 1-116 (Section 1.16.3) for SD card positions 04/10/09
Refer to Service Manual pg 3-57 for PCU replacement 04/10/09
Laser sync detection error - Loose connection at CN340 on IPU board 04/10/09
Fusing temperature warm up error - Replace PSU 04/10/09
Disconnect EB135 fiery and then update firmware 04/10/09
Glue heater error (HTR1) - Replace power supply. 04/10/09
Inspect duplex set sensor - CN 502 P A15/A16/A17 Duplex right rear frame is actuator 04/10/09
Duplex unit fan error - Duplex Unit fan M20 obstructed 04/10/09
Perform NVRAM reset with SP 5801-1 04/10/09

Disconnect EB135 fiery and then update firmware 04/10/09


To set Ring Bind Icon - User tools-Copier/Doc Server/Input Output, Select Ring Bind left. 04/10/09
Please Wait - Connector CP13 loose/reseat. 04/10/09
Glue heater error (HTR1) - Replace power supply. 04/10/09
One-touch dial programming: Press and hold button until T is displayed> Input number and Press Enter. 04/10/09

ARDF feed in jam - replace guide plate, see TSB B222-041 04/13/09
if not loaded as a set as per TSB -046 - Replace B234 5530 SD-Card Copy 04/13/09
Chek registration mylars for proper position/wear. 04/13/09
Check registration mylars for proper position or wear. 04/13/09
Solution Text Updated
User tools enable - External charge management and turn off key counter management 04/13/09
(02) LCT - left tray, rear plastic support for shaft cracking/breaking 04/13/09
How to Select Prints/Developments - use SP 5-045, 0=Dev, 1=Prints 04/13/09
Install Cleaning Drive Kit P/N: B2349700 04/13/09
Instruct tech how to use Counter list 04/13/09
ID sensor pattern edge detect error - replace high voltage supply board 04/14/09
ID sensor pattern edge detect error - NVRAM clear and reflash firmware 04/14/09
ID sensor pattern edge detect error - replace drum drive gear - AB 03 05 74 04/14/09
ID sensor pattern edge detect error - replace ID sensor 04/14/09
ID sensor pattern edge detect error - check for clean drum surface, poor cleaning, overtoned etc 04/14/09
E50 Download Invalid - Use correct type of sd card. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09

Fax continues to print old faxes - use Fax SP 5-102 - Erase all files 04/14/09
Remote Rom Update Failure - Check the source data in sd card is corrupted or not. 04/14/09
E50 Download Invalid - Use correct type of sd card. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09

How to use debug log data - Refer to service manual page number 5 - 201 04/14/09
Remote Rom Update Failure - Check the source data in sd card is corrupted or not. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09

Remote Rom Update Failure - Check the source data in sd card is corrupted or not. 04/14/09
E50 Download Invalid - Use correct type of sd card. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09

Remote Rom Update Failure - Check the source data in sd card is corrupted or not. 04/14/09
E50 Download Invalid - Use correct type of sd card. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09

Remote Rom Update Failure - Check the source data in sd card is corrupted or not. 04/14/09
E50 Download Invalid - Use correct type of sd card. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09

Machine locks up after prints are done - replace Adobe PScript 04/14/09
Solution Text Updated
Download Error 19 controller Rom update error. Retry firmware update or replace controller pcb. 04/14/09

Reset with SP mode 83 04/15/09


Unstable fusing temp - replace power supply 04/15/09

Paper exit sensor jam - Replace worn exit rollers.. 04/15/09


SP- mode 5811 Machine S/N setting 04/15/09
Set Tray 1 size in SP mode 5959-1. 04/15/09
How to get single color mode - Use SP 5-618 and set to 0, now single color icon will appear 04/15/09
ADF not recognized - replaced ADF MPCB. 04/15/09
NIC not functioning - Wireless turned on, UT, System, Interface, 2/2, IEEE 802 for Ethernet, change to 04/15/09
Inactive
Controller start up - Make sure MBU is seated correctly on FCU 04/15/09
Fatal Kernal error - Make sure the jumper on the MBU is set to on if the Fax option is installed 04/15/09
CPU failure - Make sure the jumper on the MBU is set to on if the Fax option is installed 04/15/09
HDD failure - Format HDD with SP 5832 04/15/09
Delivery server IP address - Perform SP 5845-2 and reboot copier 04/16/09
LCT drive motor error - Replace LCT Door Switches. 04/16/09
Paper Exit Ass'y # B132 4430. 04/16/09
B140 9590 NVRAM - Minus Counter 04/16/09
Inspect foam positioning rollers in shift tray for wear 04/16/09
Scanner HP sensor error - SP 4015 set at -3. Set to 0 04/16/09
Netbios name in use msg - change SMB computer name or turn off WINS 04/16/09
ACC failed due to machine was in an add toner condition. 04/16/09
JPEG file type is for single file scanning. 04/16/09
Check tension on stack feedout belt (too tight or loose) 04/16/09
Check stack feedout belt clip for wear/looseness 04/16/09
How to disable printing of faxes when forwarding - User Parameter Sw 11, bit 6 to 0 04/16/09
Will not boot - Tech needs to hyperterminal into machine - Faxed procedure"Scrambled Controller 04/16/09
Information"
E218 - DIP switch 2 #3 should be on for Drum DR6236-200 04/16/09
Load Fiery System Software with DVD-Rom:System ( Part number G1780473 ) 04/16/09
SBU / IPU comm error - reset connections, check harness condition 04/17/09
SBU / IPU comm error - replace SBU 04/17/09
SBU / IPU comm error - replace BICU 04/17/09
Solution Text Updated
Touch Screen Adjustment - Press Clear Modes > 1993 > Clear/Stop 5x's 04/17/09
NVRAM value error - critical SP mode out of range, see page 4-29 of FSM for details 04/17/09
NVram diagnostic error - reseat 2 NVRAMs 04/17/09

single color missing - metal plate on laser mirror out of position (shipping issue ?) 04/17/09
Access Special SP by holding Job Reset and Down Arrow, turn machine on 04/17/09
A3/DLT double count function is switched on with special SP5-104 04/17/09
Check web unit for web end 04/20/09
Format HDD - SP 5832-001 04/20/09
Drive Unit Assy - B2231177 (for broken RJ 45's) 04/20/09
Network file error: Defective HD 04/20/09

Network file error: Reformat HD 04/20/09

Uninstall GSNX and Java as a test, GSNX v1.3 will be released 07/2009 to resolve issue 04/20/09
Max allowed paper weight for B377 punch is 43lb 04/20/09
Staple tray late sensor error - Check for any bend on pre-stack plate 04/20/09
Drive Unit Assy - B2231125 (for broken RJ 45's) PRINTER VERSION ONLY 04/20/09
Remove Punch unit - SR5000 with punch is not supported 04/20/09
Blinking wrench - check each machine function, one of them is not working 04/21/09
Clock Generator error I2C bus - turn machine off/on to reset (not in manual) 04/21/09
Clock Generator error I2C bus - replace controller board (not in manual) 04/21/09
Stay Paper Dust removal - #D0092638 (was D0092625) 04/21/09

NVRAM on BICU board - #14076362 04/21/09

Development Drawer Harness - with RJ45 female , # D0095440 04/21/09

Confirm that the D375 finisher adaptor is installed on the SR-5000 04/21/09
Check for missing pressure spring in pre-stack area. (Jam) 04/21/09
Replace Micro switches PN# 1204 2521 - SC 220 in background 04/21/09
Set sp1902-1 to 0 and reboot from service mode. 04/21/09
Zero cross error - replace IOB 04/21/09
Zero cross error - replace PSU 04/21/09
Zero cross error - reseat CN-909 on PSU 04/21/09
Zero cross error - reseat CN-221 on IOB 04/21/09
Solution Text Updated
How to adjust - C/M - 1993 - C/S 5 x's, follow directions on screen 04/22/09
Stapler Hammer not at home position 04/22/09
Finisher Stapler error - check stapler harness for breaks or shorts 04/22/09
Fusing temperature warm-up error: Defective thermistor 04/22/09
Fusing temperature warm-up error: Defective thermostat 04/22/09
Fusing temperature warm-up error: Defective fusing lamp 04/22/09
Fusing temperature warm-up error: Defective power supply 04/22/09
Fusing temperature warm-up error: Reset with SP 5 - 810 04/22/09
Disable dial tone detection: User switch 21 bit 2 = 0 04/22/09
Serial number programming - Using SP 5811 input serial number. 04/23/09
Serial number programming - Using SP 5811 input serial number. 04/23/09
Serial number programming - Using SP 5811 input serial number. 04/23/09
Drum B2349510 04/23/09
Developer type 27B - B2349640 04/23/09
Serial number programming - Using SP 5811 input serial number. 04/23/09
Check date of ink - Code on Ink cartridge - Replace ink if past date 04/23/09
Press 143 clear stop 3 times wait for beep - Turn machine off/on 04/23/09
Scanner SP 1012 - User info release set to 0 so when scanning, the user selections - Do not clear 04/23/09
immediately after sending
Serial number programming - Using SP 5811 input serial number. 04/23/09
Duplex Inverter Sensor Error - Replace Sensor. 04/23/09
HDD Mail send error - Execute SP- 5832-007 04/23/09
HDD Mail send error - Execute SP- 5832-008 04/23/09
Serial number programming - Using SP 5811 input serial number. 04/23/09
Replaced CE PCB 04/23/09
E134 Exit sensor jam - Inspect fusing unit drive 04/23/09
Use SP5816 to enable / disable service 04/23/09
Defective controller 04/24/09

Address book initalize, 5846-50, upload to SD card SP 5846-51, download to machine 5846-52 04/24/09
Process control over controlling Yellow charge bias - check toner level, drum etc. 04/24/09
Charge output error Yellow - clean/check and/or replace PCU. 04/24/09
Charge output error Yellow -defective high voltage power supply. 04/24/09
Charge output error Yellow - charge spring on rear frame bent over and missing PCU contact 04/24/09
Disable dial tone detection: User parameter switch 22, bit = 0 04/24/09
Solution Text Updated
SBU comm error - check if ADF motors work, if not check for 24VDC input to SIO 04/24/09
Music error - Back up NVRAM (SP5824) then do engine clear (SP5801-002). 04/27/09
Popping circuit breaker - Check or replace fuser lamps (Shorted) 04/27/09
Toner supply pump damaged - TSB # 36R for new toner supply pump. 04/27/09
LCT tray malfunction - Check and or replace pickup solenoid 04/27/09
Image shrinking - Replace drum flange 04/27/09
Clamper error - Clamper drive bound or defective 04/27/09
Clamper error - Clamper motor bound or defective 04/27/09
Cutter error - Cutter drive bound / blocked 04/27/09
Cutter error - Cutter switch defective 04/27/09
Cutter error - Cutter motor bound ro defective 04/27/09
Cutter error - HP sensor defective 04/27/09
Paper table drive error - Table drive bound / blocked 04/27/09
Paper table drive error - Table motor bound or defective 04/27/09
Paper table drive error - Table height sensor defective 04/27/09
Paper table drive error - Table lower sensor defective 04/27/09
Thermal Head Overheat - Thermal head defective 04/27/09
Main Motor error - Main motor drive bound or defective 04/27/09
Main Motor error - Main motor defective 04/27/09
Main Motor error - Motor drive board defective 04/27/09
Main motor error - Master eject HP sensor defective 04/27/09
Thermal Head Thermistor open error - Thermal head defective 04/27/09
Thermal Head Thermistor open error - Thermistor defective 04/27/09
Thermal Head Thermistor open error - harness and connections 04/27/09
Thermal Head Energy Pulse error - Thermal head defective 04/27/09
Thermal Head Energy Pulse error - Harness and connections 04/27/09
Thermal Head Energy Pulse error - MPU defective 04/27/09
Pressure Plate error - Pressure plate drive bound or blocked 04/27/09
Pressure Plate error - Pressure plate motor defective 04/27/09
Pressure Plate error - Pressure plate HP sensors defective 04/27/09
Scanner error - Scanner drive bound or defective 04/27/09
Scanner error - Scanner HP sensor defective 04/27/09
Scanner error - Scanner motor defective 04/27/09
Drum Thermistor open - Thermistor defective 04/27/09
Solution Text Updated
Drum Thermistor open - Harness and connections 04/27/09
Drum Overheat - Thermistor defective 04/27/09
Paper exit timing sensor error - Drum sensors defective 04/27/09
Paper exit timing sensor error - Paper jamming under drum, check for blockage 04/27/09
2nd Feed timing sensor error - Drum sensors defective 04/27/09
2nd Feed timing sensor error - Paper jamming under drum, check for blockage 04/27/09
Master eject position sensor(Drum HP) error - Drum sensors dirty or defective 04/27/09
Master eject position sensor(Drum HP) error - Check actuator on rear of drum 04/27/09
2nd Feed timing sensor error - check actuator on rear of drum 04/27/09
Paper exit timing sensor error - check actuator on rear of drum 04/27/09
Feed start timing sensor error - Drum sensors dirty, defective out of positions 04/27/09
Feed start timing sensor error - check actuator on rear of drum 04/27/09
Thermal head ID error - Thermal head defective 04/27/09
Thermal head ID error - MPU defective 04/27/09
Thermal head ID error - check harness and connections 04/27/09
Ink idling roller HP sensor error - Idling roller HP sensor defective 04/27/09
Ink idling roller HP sensor error - Idling roller motor defective 04/27/09
Duct plate error - Duct plate HP sensor defective 04/27/09
Duct plate error - Duct plate motor defective 04/27/09
Printing pressure error - Printing pressure HP sensor defective 04/27/09
Printing pressure error - Printing pressure motor defective 04/27/09
MSU signal error - MPU defective 04/27/09
Thermal Head driving error - Thermal head driving HP sensor defective 04/27/09
Thermal head driving error - Thermal head driving motor defective 04/27/09
NVRAM data error - NVRAM defective (MPU) update error 04/27/09
Flash ROM error - Flash ROM (MPU) defective 04/27/09
Auto off switch error - main switch defective 04/27/09
Auto off switch error - check harness and connections 04/27/09
Master eject position HP sensor error - sensor defective 04/27/09
Paper exit timing sensor error - sensor defective 04/27/09
Feed start timing sensor error - sensor defective 04/27/09
2nd Feed timing sensor error - sensor defective 04/27/09
Pressure plate limit sensor defective 04/27/09
Pressure Plate error - Pressure plate limit sensor defective 04/27/09
Solution Text Updated
(No master eject) Drum master sensor defective 04/27/09
Drum master sensor defective (No master on drum) 04/27/09
Paper exit sensor defective 04/27/09
Master eject sensor defective 04/27/09
Paper exit sensor defective 04/27/09
Insert the print scan sd card in the upper slot. 04/27/09
(101 B, 102 M, 103 C, 104 Y) RFID comm error - replace RFID board 04/27/09
(101) Black RFID comm error - try a different toner cartridge (chip defective) 04/27/09
(102) Magenta RFID comm error - try a different toner cartridge (chip defective) 04/27/09
(103) Cyan RFID comm error - try a different toner cartridge (chip defective) 04/27/09
(104) Yellow RFID comm error - try a different toner cartridge (chip defective) 04/27/09
User parameter switch 04 bit 7 04/27/09

Shift tray 1 motor error - Replace shift tray one lift motor 04/27/09
Displays check IP address, subnet mask and gateway - MFP was assigned a duplicate static IP address on 04/27/09
customer's network
Set Tray 1 paper size with SP5959. 04/27/09
Refer to TSB - B234/B235/B236 - 020. 04/27/09
Print scan SD Card in wrong slot 04/27/09
Binder Unit not detected - Check binder drawer connector (bent or in wrong position) 04/27/09
SR5000 - Replaced finisher MPCB - SR5000 may have been installed on D014 series machine 04/27/09
Operation panel displays 4 trays - Replace fuse 103 PSU 04/28/09
Mailbox unit can only be connected to a B700/B701 sr 4000, 980 04/28/09
Confirm that the main switch is turned on inside GBC 04/28/09
Confirm that the main switch is turned on inside GBC 04/28/09

Confirm that the main switch is turned on inside GBC 04/28/09


Junction gate error - replace junction gate 1 HP sensor 04/28/09
Junction gate error - replace 24 volt fuse on PSU 04/28/09
Junction gate error - replace IO board 04/28/09
Junction gate error - check motor with SP5-804-133 and 134 04/28/09
Junction gate error - check gate HPS sensor with SP5-803-69 04/28/09
In order to use the punch option with the D103 (135 ppm model), SP 6-980-001 must be enabled and the 04/28/09
?Optimum for
Clamper error - Clamper open sensors dirty or defective 04/28/09
Solution Text Updated
BE Jam - Master eject sensor defective 04/28/09
Clamper error - Clamper close sensor dirty or defective 04/28/09
Lift or lower - Table lower sensor defective 04/28/09
Platen cover sensor open - causing center/edge erase mode to shift image 04/28/09
Original length / Width sensor defective 04/28/09
Master set cover sensor defective 04/28/09
Master set cover sensor defective 04/28/09

Master end sensor defective 04/28/09


Paper height sensor defective 04/28/09
AB jam - Registration sensor defective 04/28/09
Registration sensor defective 04/28/09
Paper end sensor defective 04/28/09
Pressure roller dirty due to a defective Paper length sensor 04/28/09
Paper length sensor defective 04/28/09
Duct jam sensor defective 04/28/09
Cutter error - Duct jam sensor defective 04/28/09
Master edge sensor defective 04/28/09
Door safety switch defective 04/28/09
Main Switch defective 04/28/09
MPU defective 04/28/09
Zero cross Freq. error - SP5-810 to reset 04/28/09

TR 014 trimmer blower motors open circut - Replace blower motor 04/28/09
Clean and lubricate clincher points 04/28/09
Controller start up Error - Check that motherboard RAM is in top and bottom slots 04/28/09
Unknown - Lower Limit Switch activated, Moved tray off Switch 04/28/09
SD card authentication failure - Replaced standard controller memory dimm 04/29/09
thermistor out of position , replace or repair 04/29/09
fusing lap out, replace 04/29/09
connector arking, replace connector 04/29/09
thermistor warped or broken, replace thermistor 04/29/09
thermistat open, replace 04/29/09
BICU defective, replace 04/29/09
power supply brd defective, replace 04/29/09
Solution Text Updated
Follow procedure outlined in TSB # 085 04/29/09
Master making unit set switch defective 04/29/09

Eject box set switch defective 04/29/09


Eject box set switch 04/29/09

Cutter error - Lower master tray set switch 04/29/09


PSU defective 04/29/09
PSU defective, loss of 12 volts 04/29/09
Thermal head dirty or defective 04/29/09
Thermal head driving error - PSU defective, 24 volt loss 04/29/09
Scanner error - PSU defective, 24 volts 04/29/09
FU 700 blown on PSU 04/29/09
Thermal head error - FU 701 blown on PSU 04/29/09
Thermal head error - FU 702 blown on PSU 04/29/09
FU 703 blown on PSU 04/29/09

FU 704 blown on PSU 04/29/09

Defective original set sensor 04/29/09


Defective FCU 04/29/09

tech replaced mother board problem solved 04/29/09


paper exit sensor late: defective exit sensor 04/30/09
HDD CRC Check Error - Replace HDD. 04/30/09
Polygon motor error - replace polygon motor control board 04/30/09
Refered to TSC web for parts inquiry 04/30/09
Fold Skew - Check Folding Knife Adjustment. 04/30/09
Fuser temperature warm up error - Set SP 3904 to 1 04/30/09
To clear stuck locked print jobs - WIM into machine as ADMIN and delete job under PRINT JOBS menu. 04/30/09

HDD failure - Displays restore encryption key - Suggested SM page 1-168 restoring encryption key. 04/30/09

CPM setting error: input the serial number with SP 5811-004 after replacing BCU board 04/30/09
Use SP 5-873 to merge SD cards 04/30/09
Solution Text Updated
HDD error - Replace Motherboard. 04/30/09
Execute SP2-111-002 & SP2-111-001 04/30/09
Half tone images banding lead to trail - Clean laser shield glass 04/30/09
Reset all parameters to factory settings 04/30/09
How to set counter for prints vs developments - Use SSP 5-045-1, 0=Devs, 1=Prints 05/01/09
Touch Screen Adjustment - adj. lost when powered off, replace display assy 05/01/09
Dirty background - see new TSB # 012 reissue dated 5/1/09 05/01/09
Dirty background - use new toner EDP # 841346 (A suffix after lot number) 05/01/09
Background - Dirty Background / Toner filming - see TSB # 007 Reissue dated 5/1/09 05/01/09

Shift motor error - check conections to shift motor 05/01/09

Shift motor error - check/clean/replace HP sensor 05/01/09

Shift motor error - not in the D009/D011/D012/D013 manual 05/01/09

Background - use new toner EDP # 841346 ( A suffix after lot number) 05/01/09

Displays waste toner almost full - refer to TSB #022R, replace with new style sensor harness # D0093884 05/01/09

newer routers default to type N, This mfp supports ieee802.11a/b/g - change router setting to one of 05/01/09
those settings
fax data not rx within 6 sec. SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 05/01/09

fax data not rx within 6 sec. SP1-105-011 bit 6 to "1" 05/01/09

fax data not rx within 6 sec. SP 1-105-008 bit 2 & 3 to "1" 05/01/09

Fax not rx within 6 secs try another fax machine 05/01/09

EOL not rx within 5 sec. check for line noise 05/01/09

EOL not rx within 5 sec. SP 1-105-011 bit 4 to 1 05/01/09

EOL not rx within 5sec.: Check connection from FCU, MBU and line 05/01/09

Reset PM counter with SP 5-804 05/01/09


Solution Text Updated
Replace Transport Bracket Assembly, refer to TSB-50 05/04/09
Machine behind PBX - Set User Parameter Switch 22 bit 0 to 0 05/04/09
Fax does not answer: Change Fax SP 2-103-003 to 10, 9, 8 ... 05/04/09
For report to print User Functions keys F1-F3 must not be set to Print TX Status Report 05/04/09
Check platen cover sensor with SP 5803-45 05/04/09
Check connection, defective RFID 05/04/09
Vertical Transport Sensor 2 does not turn off: Refer to TSB-015 05/04/09
Vertical Transport Sensor 1 does not turn off: Refer to TSB-015 05/04/09
Vertical Transport Sensor 1 ON: Refer to TSB-015 05/04/09
Vertical Transport Sensor 2 ON: Refer to TSB-015 05/04/09
SD card error: enter SSP 5-401-160, set value to 0 05/04/09
user parameter sw 15 bit 0 2 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 05/04/09

Signal was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & bit 1 to 1 05/04/09

Line was disconnected because PPR was tx/rx 9X within same ECM frame adjust cable equalize SP 1-105- 05/04/09
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM framed067 Adjust the speed on 05/04/09
machine down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 05/04/09
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 05/04/09

Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 05/04/09
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 05/04/09
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 05/04/09

Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 05/04/09
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 05/04/09
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 05/04/09
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 05/04/09
2-103-002 (default 9)
Solution Text Updated
Modem clock irregularity: Defective FCU 05/04/09

DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 05/04/09

DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 05/04/09
them
DIC/NSF not detected within 40 sec.: Defective FCU 05/04/09

DIC/NSF not detected within 40 sec.: Defective MBU 05/04/09

CFR or FTT not rx after modem training: Line noise problem contact telcom person 05/04/09

CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 05/04/09

CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 05/04/09

Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 05/04/09

Modem training fails even G3 shifts to 2400 bps: Defective FCU 05/04/09

Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 05/04/09
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 05/04/09

No post message response from other end after page was sent: Line noise problem contact telcom 05/04/09
person
No post message response from other end after page was sent: Defective FCU 05/04/09

No post message response from other end after page was sent: Defective MBU 05/04/09

No post message response from other end after page was sent: Other end disconnected the call 05/04/09

No post message response from other end after page was sent: Other end run out of paper 05/04/09

No post message response from other end after page was sent: Other end may be defective, try calling 05/04/09
another machine
DCR timer expired: Defective FCU 05/04/09

Machine resets itself for a fatal FCU system error: Reload firmware 05/04/09
Solution Text Updated
Machine resets itself for a fatal FCU system error: Defective FCU 05/04/09

UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 05/04/09
ok
G3 ECM coding/ decoding error Defective FCU 05/04/09

G3 ECM coding/ decoding error Other end has a problem, try another fax 05/04/09

G3 ECM coding/ decoding error Turn off ECM SP1-104-002 bit 0 to 0 05/04/09

V.21 flag detected during high speed modem communication: Other end having a problem, try a different 05/04/09
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 05/04/09
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 05/04/09

No Mail address for the machine: add mail address for the admin of machine in user tools 05/04/09

Mail address not registered on the server contact admin of server to add address 05/04/09

Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 05/04/09

fax forwarding: refer to FAQ Answer ID 24792 05/04/09

Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 05/04/09
parameter settings
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 05/04/09
be ?0?
Fax forwarding: faxed step by step procedure 05/04/09

Forward to folder or email - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, 05/04/09
initial settings parameter settings
G3 ECM coding/decoding error Defective FCU 05/04/09

G3 ECM coding/decoding error Other terminal defective, try another location 05/04/09

G3 ECM coding/decoding error Turn off ECM ? SP1-104-002 bit 0 to0 05/04/09

SP 6-105-001 then SP5-102 05/04/09


Solution Text Updated
FAQ answer ID 21881 05/04/09

Reseat MBU 05/04/09

Reseat FCU 05/04/09

Defective MBU 05/04/09

Defective FCU 05/04/09

Add pauses between area code and number 05/04/09

Try a different carrier/ check with customer first 05/04/09

Do off hook and listen if you get an operator 05/04/09

Contact telcom person 05/04/09

fax in memory when faxing LEF, LEF in immediate will reduce 05/04/09

Turn off Tx status report in quick program keys 05/04/09

SP1-104-017 (default is 5) 05/04/09

Change Fax NCU Parameter 06 (SP 2-103-007) 05/04/09

SP2301-4 05/04/09

default is User Name = admin, Password = (blank) 05/04/09

customer forgot admin password: log into WIM or op panel as supervisor and change admin password 05/04/09

forgot admin and supervisor passwords: need to replace NVRAM 05/04/09

Account lockout. How to release: Must release using WIM. Change lockout status from active to inactive. 05/04/09

User Lockout Function: Must use WIM to configure. User accounts must use BASIC AUTH. If other auth 05/04/09
type used, only admin and supervisor accounts are affected.
try using outlook express or argo soft to see what the problem is STMP over SSL not support, need third 05/04/09
party software in between (like agrosoft) or disable STMP over SSL/TLS
Solution Text Updated
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 05/04/09
that is receiving the scanned data to be the same or smaller than that of the WAN segment. Refer to
001056 on RCL db
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 05/04/09
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 05/04/09
programmed address information
p/s card move to the upper slot 05/04/09

usb scanning not supported, network twain only for GW controllers 05/04/09

Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 05/04/09
programmed address information
Twain cannot go over subnet without editing scnhosts file on pc 05/04/09

SNMP community name must be the same on pc and mfp 05/04/09

open port 1022 in the firewall for twain scanning 05/04/09

cannot print on network error 103 check gateway address settings 05/04/09

telnet into the mfp, do show command & check if any ports are down 05/04/09

Full color 600dpi scanning is not supported. 05/04/09

line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 05/04/09

want G4 max compression: scanner SP 1-004 to 3. 05/04/09

Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 05/04/09
Not Print
can not add i/o device - scan router lite not supported - Pro v2.x need patch from website, enterprise v1.x 05/04/09
needs patch from website
explained how to use user tools and change settings 05/04/09

Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 05/04/09

Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 14" 05/04/09
Solution Text Updated
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 05/04/09
Bits 0-4 to 1
Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1 05/04/09

clean adf contact glass and white plate 05/04/09

E32 or E44 refer to pub 81 05/04/09

sd card in lock position - to lock lever should be to the contact side 05/04/09

20 pin keycounter cn149 need EDP 413012 optional counter type A refer to FSM change to external key 05/04/09
management
4 pin counter cn140 change sp 5-113 to 11 not support in western hemispere but does work 05/04/09

Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 05/04/09

Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 05/04/09

scan to NCP does not work: load special system fw v1001_LRC0074 and scanner v.01041_LRC0074 as a 05/04/09
set, fw on TSC website
Transfer Unit PM counter reset: SP 7804-17 PM Counter Clear (Accumulator) 05/04/09

TD sensor output minimum error, Black: Replace black PCU unit 05/04/09
TD sensor output minimum error, Yellow: Defective PCU 05/04/09
TD Sensor output minimum error magenta: Reinitialize TD (M) sensor 3801-004. 05/04/09
TD Sensor output minimum error, Cyan: Reinitialize TD (C) sensor 3801-002. 05/04/09
TD Sensor output minimum error, Yellow: Reinitialize TD (Y) sensor 3801-006. 05/04/09
replaced FS-108R P/K board G8588082 05/04/09
Insert Pause by pressing 0 for a few seconds until / is displayed 05/04/09

Delete long hand numbers from Groups 05/04/09


TPM electronic recognnition error: Defective controller 05/05/09

Fusing thermistor open: Loose connections (Reset code by going into sp mode then power off/on) 05/05/09

p/s sd card in lock position unlock 05/05/09

cannot ping printer across the network set network speed to 10mbps 05/05/09
Solution Text Updated
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 05/05/09

scan to SMB not working: turn on netbios over tcp/ip on the pc. 05/05/09

scan to smb fails: user did not rights to the folder 05/05/09

scan to smb fails: add the users fqn to the full rights permission on the domain controller 05/05/09

Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 05/05/09
programmed address information
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 05/05/09
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671

Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 05/05/09

sd card is locked 05/05/09

firewall is blocking ports 05/05/09

How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 05/05/09
has access rights to folder and password never expires.
Group address maximum 100 destinations (50 client folders) 05/05/09

check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP open port 137, 05/05/09
138 &139
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 05/05/09

Scan fails - PC has to have user name and password 05/05/09

How can we program in a personalized subject line into the copier so I save it for further use: system 05/05/09
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.

Exposure lamp error: Defective exposure lamp 05/05/09

Exposure lamp error: Defective lamp stabilizer 05/05/09

Exposure lamp error: Defective lamp connection 05/05/09


Solution Text Updated
Exposure lamp error: Dirty scanner mirror 05/05/09

Exposure lamp error: Scanner mirror out of position 05/05/09

Exposure lamp error: Defective SBU 05/05/09

Exposure lamp error: Poor connection to SBU 05/05/09

Exposure lamp error: Defective connection to SBU 05/05/09

Exposure lamp error: Lens block out of position 05/05/09

Exposure lamp error: White plate out of position 05/05/09

Exposure lamp error: White platen width is incorrect 05/05/09

Scanner HP position error 1: Defective HP sensor 05/05/09

Scanner HP position error 1: Defective scanner drive motor 05/05/09

Scanner HP position error 1: Defective HP connector or scanner drive connector 05/05/09

Scanner HP position error 1: Defective BICU 05/05/09

Scanner HP position error 2: Defective HP sensor 05/05/09

Scanner HP position error 2: Defective scanner drive motor 05/05/09

Scanner HP position error 2: Defective HP connector or scanner drive connector 05/05/09

Scanner HP position error 2: Defective BICU 05/05/09

SBU black level correction error: Defective SBU 05/05/09

SBU white/black level correction error: Defective exposure lamp 05/05/09

SBU white/black level correction error: Dirty white plate 05/05/09

SBU white/black level correction error: White plate out of position 05/05/09
Solution Text Updated
SBU white/black level correction error: Defective SBU 05/05/09

Turn off ECM SP 1-104-002 bit 0 to 0 05/05/09

Turn off ECM SP 1-104-002 bit 0 to 0 05/05/09

DIS frame length SP 1-105-002 bit 4 to 1 05/05/09

refer to FAQ 20655 05/05/09

use M13 driver 05/05/09

replace OPC unit 05/05/09

use correct toner type 1170D 05/05/09

Communication error between BICU and SBU: Poor connection of the flat cable from BICU and SBU 05/05/09

Communication error between BICU and SBU: Defective flat cable between BICU and SBU 05/05/09

Communication error between BICU and SBU: Defective BICU 05/05/09

Communication error between BICU and SBU: Defective SBU 05/05/09

Automatic SBU adj error: Defective exposure lamp 05/05/09

Automatic SBU adj error: Dirty white plate 05/05/09

Automatic SBU adj error: White platen width is incorrect SP 4-015 05/05/09

Automatic SBU adj error: Defective BICU 05/05/09

Automatic SBU adj error: Defective SBU 05/05/09

Image transfer error: Defective BICU 05/05/09

Image transfer error: Defective controller 05/05/09

Memory address error: Mismatch firmware between engine and controller 05/05/09
Solution Text Updated
Memory address error: Defective BICU 05/05/09

Memory address error: Defective controller 05/05/09

Memory address error: Reload firmware 05/05/09

Charge roller current leak: Defective charge roller 05/05/09

Charge roller current leak: Poor connection to PCU 05/05/09

Charge roller current leak: Defective HV unit 05/05/09

Polygonal mirror motor error: Defective mirror motor 05/05/09

Polygonal mirror motor error: Poor connection between mirror motor and BICU 05/05/09

Polygonal mirror motor error: Defective cable between motor and BICU 05/05/09

Polygonal mirror motor error: Defective BICU 05/05/09

No laser writing signal (F-gate) error: loose connection on controller 05/05/09

No laser writing signal (F-gate) error: Defective BICU 05/05/09

No laser writing signal (F-gate) error: Defective controller 05/05/09

Laser synchronization error: toner hopper not installed 05/05/09

Laser synchronization error: Poor connection between BICU and LD unit 05/05/09

Laser synchronization error: Defective cable between BICU and LD unit 05/05/09

Laser synchronization error: LD unit out of position 05/05/09

Laser synchronization error: Defective LD unit 05/05/09

Laser synchronization error: Defective BICU 05/05/09

TD sensor error: Defective TD sensor 05/05/09


Solution Text Updated
TD sensor error: Poor connection to PCU 05/05/09

Development bias leak: Poor connection to PCU 05/05/09

Development bias leak: Defective HV unit 05/05/09

Dev initial error: Defective ID sensor 05/05/09

Dev initial error: Drum not turning 05/05/09

Dev initial error: Gears of the developer roller not turning 05/05/09

Dev initial error: Poor connection to PCU 05/05/09

Dev initial error: insufficient voltage for charge roller 05/05/09

Transfer roller leak (pos electrode): Defective HV unit 05/05/09

Transfer roller leak (pos electrode): Poor connection to PCU 05/05/09

Transfer roller leak (pos electrode): Transfer/separation unit incorrectly set 05/05/09

Transfer roller leak (pos electrode): Defective transfer roller 05/05/09

Transfer roller leak (neg electrode): Defective HV unit 05/05/09

Transfer roller leak (neg electrode): Poor connection to PCU 05/05/09

Transfer roller leak (neg electrode): Transfer/separation unit incorrectly set 05/05/09

Transfer roller leak (neg electrode): Defective transfer roller 05/05/09

Main motor lock: Too much load on the main motor drive 05/05/09

Main motor lock: Defective main motor 05/05/09

Fusing thermistor open: Defective thermistor (Reset code by going into sp mode then power off/on) 05/05/09

Fusing thermistor open: Thermistor out of position (Reset code by going into sp mode then power off/on) 05/05/09
Solution Text Updated
Fusing temperature warm-up error: Defective thermistor (Reset code by going into sp mode then power 05/05/09
off/on)
Fusing temperature warm-up error: Thermistor out of position (Reset code by going into sp mode then 05/05/09
power off/on)
Fusing temperature warm-up error: Defective PSU (Reset code by going into sp mode then power off/on) 05/05/09

Fusing temperature warm-up error: Defective fusing lamp (Reset code by going into sp mode then power 05/05/09
off/on)
Ink level lever position error: Defective ink level sensor 05/05/09
Ink level lever position error: Defective maintenence unit 05/05/09
Ink level lever position error: Defective horizontal encoder film 05/05/09
Ink level lever position error: Ink nozzles clogged 05/05/09
Jam at Power ON - reseat ribbon cable between I/O and BICU 05/06/09

Wireless not working - newer routers default to type N, This mfp supports ieee802.11a/b/g - change 05/06/09
router setting to one of those settings
Bo TX/RX - if DSL check if line filter is needed. 05/06/09
Wireless not working - wireless card should be installed in slot A 05/06/09
D037 only p/s sd card in lock position unlock 05/06/09
D037 twain scan only 05/06/09
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 05/06/09
scan to NCP: use system fw v1.14 LDC0074 & Scanner fw v01.09.3 & type ip address not dns name 05/06/09

scan to SMB not working: turn on netbios over tcp/ip on the pc. 05/06/09
scan to smb fails: user did not rights to the folder 05/06/09
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 05/06/09
programmed address information
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 05/06/09
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671

sd card is locked 05/06/09


firewall is blocking ports 05/06/09
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 05/06/09
has access rights to folder and password never expires.
Scan fails - PC has to have user name and password 05/06/09
explained how to use user tools and change settings 05/06/09
Solution Text Updated
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 05/06/09
Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 05/06/09

How can we program in a personalized subject line into the copier so I save it for further use: system 05/06/09
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.

Fusing overheat error 1: Defective thermistor (Reset code by going into sp mode then power off/on) 05/06/09

Fusing overheat error 1: Defective PSU (Reset code by going into sp mode then power off/on) 05/06/09

Fusing lamp overheat error 2: Defective thermistor (Reset code by going into sp mode then power off/on) 05/06/09

Fusing lamp overheat error 2: Defective PSU (Reset code by going into sp mode then power off/on) 05/06/09

Fusing lamp overheat error: Defective thermistor (Reset code by going into sp mode then power off/on) 05/06/09

Fusing lamp overheat error: Defective PSU (Reset code by going into sp mode then power off/on) 05/06/09

Fusing lamp overheat error: Thermistor out of position (Reset code by going into sp mode then power 05/06/09
off/on)
Unstable fusing temperature: Defective thermistor (Reset code by going into sp mode then power off/on) 05/06/09

Unstable fusing temperature: Defective PSU (Reset code by going into sp mode then power off/on) 05/06/09

Unstable fusing temperature: Thermistor out of position (Reset code by going into sp mode then power 05/06/09
off/on)
Zero cross signal malfuction: Poor AC wall voltage/ measure neutral to ground 05/06/09

Zero cross signal malfuction: Defective BICU 05/06/09

Zero cross signal malfuction: Defective PSU 05/06/09

Jam error detected 3x in succession: replace pick off claws 05/06/09

Exhaust fan motor error: Too much load on the motor drive 05/06/09

Exhaust fan motor error: Loose connection to exhaust fan 05/06/09


Solution Text Updated
Accounting error 1: Accounting device defective 05/06/09

Accounting error 1: Loose connection 05/06/09

Accounting RAM error: Accounting device defective 05/06/09

Accounting battery error: Accounting device defective 05/06/09

ADF gate abnormal 1: Defective ADF main PCB 05/06/09

ADF gate abnormal 1: Defective BICU 05/06/09

ADF gate abnormal 1: Poor connection from the BICU and ADF 05/06/09

ADF gate abnormal 2: Poor connection from the BICU and ADF 05/06/09

ADF gate abnormal 2: Defective BICU 05/06/09

ADF gate abnormal 2: ADF harness defective 05/06/09

To forward everything set user parameter switch 08 bits 6 & 7 = 1 05/06/09


Unstable fusing temp: enter SP 5-810, select 1, hold down original type key and OK or enter, display 05/07/09
should say action completed.
Type 19 Developer 05/07/09
Defective thermistor enter SP 5-810, select 1, hold down original type key and OK or enter, display 05/07/09
should say action completed.
Defective PSU enter SP 5-810, select 1, hold down original type key and OK or enter, display should say 05/07/09
action completed.
Thermistor out of position enter SP 5-810, select 1, hold down original type key and OK or enter, display 05/07/09
should say action completed.
defective BICU 05/07/09
defective LD unit 05/07/09
replace or reseat ribbon cable to LD unit 05/07/09
gave part number 05/07/09
directed them to TSRC part inquiry 05/07/09
Refer tech to TSRC for parts inquiry 05/07/09
answered questions concerning moving address book to another machine 05/07/09
refer to faq 27717 05/07/09
Solution Text Updated
set for auto recieve followed bulletin # 005, keeps saying use hand set 05/07/09
G3 ECM coding/ decoding error: Defective FCU 05/07/09
G3 ECM coding/ decoding error: Other end has a problem, try another fax 05/07/09
G3 ECM coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 05/07/09
Key counter not working: Set SP 5-113 to 11 or 12, user tools>system settings>admin tools>external 05/07/09
charge management
Jbig compression error Turned of ECM. SP 1-105-004 bit 2 to 0 05/07/09
ANsam timeout: Turn off ECM SP 1-104-002 bit 0 to 0 05/07/09
ANsam timeout: line noise contact telcom 05/07/09
SC 495 493 501 502 503 at same meter reading--replace PSU 05/08/09
Check for pinched harness at CN215 on IOB 05/08/09

Check for short at paper feed clutch wiring - Clutch stopper broken allowing clutch to spin 05/08/09

Black image - check charge connection tab on back of pcu is not flattened 05/08/09

product does not support distinctive ring 05/08/09


Clean toner build up on toner end sensor for that color subhopper .. 05/08/09
Bypass no Feed Error- Replace Bypass feed clutch. 05/08/09
Reg sensor does not turn OFF - bypass paper and size mismatch 05/08/09
Replace phone cord to wall 05/08/09
Repair or replace RJ-11 connector on machine 05/08/09
Zero cross error - replace PSU 05/08/09
Zero cross error - replace IOB 05/08/09
Zero cross error - check PSU CN-910 pin 4 to IOB CN 202-12 wires/continuity 05/08/09
Relay sensor jam (lag) - Mylar guide in registration section defective. 05/08/09
BICU - ADF communication error - replace upper harness B247-5416 05/08/09
BICU - ADF communication error - replace DF main PCB 05/08/09
BICU - ADF communication error - Check harness and connections 05/08/09
BICU - ADF communication error - BICU defective 05/08/09
SD card Authentication error--replace system memory dimm 05/08/09
BICU - ADF communication error - Replace IPU. 05/08/09
Digital line being used - Turn off dial tone detection, set User Parameter Switch 22 Bit 0 to 0 05/08/09
Customer duplexing wet copies which is transfering ink all over - Instruct customer that they have to wait 05/08/09
until ink is thoroughly dry to the touch before re-running copies through duplicator
Solution Text Updated
ADF not working - replace IOB 05/08/09

Perform user tool reset 05/08/09


To turn off Divide & send _ User Tools/Scanner features/send settings/Divide & Send/off 05/08/09
Must be programmed as a user fuction key 05/08/09

No network connection - set ethernet 802.1x authentication to inactive in interface settings 05/08/09
Fusing Exit - bent pressure roller stay, Refer to TSB# 4, "Jams in fuser unit" 05/08/09
Fusing Exit - refer to TSB# 16, "Jam Code 019 Occurs" 05/08/09
Stack feedout Belt error - check stack feed out motor/HP sensor. 05/08/09
LCT feed late jam - Chech for burrs on paper feed station 05/08/09
Stuck in initial splash screen - Replace HDD 05/08/09
To enable Lan Fax result report - User Tools > Fax Features > Parameter Settings > Switch 20 Bit 0 set to 1 05/08/09

D014 5738 PCB: Control Board: Ex1 [TSB#049] 05/08/09


The password for BK5010 SP modes is 107 05/08/09
Perfect Binder - There are 5 PCB firmwares to update. 05/08/09
CIS Skew/Double feed detection jam - Disable CIS with Copy user SP 1710 05/08/09
Only for D016 model( check all scanner cables connected ) 05/08/09
Down arrow 231: set to always to enable report 05/08/09
Refer tech to TSRC for parts inquiry 05/08/09
Refer tech to TSRC for parts inquiry 05/08/09
External tray sensor does not turn OFF - clean/check/replace sensor 05/11/09
Uneven image side to side - new ITB transfer roller stuck down on one side 05/11/09
Disable ECM: Fax SP 1-104-002 set bit 0 = 0 05/11/09
Development Paddle motor error - check development unit is properly installed 05/11/09

Development Paddle motor error - replace paddle motor AX060355 05/11/09

Development Paddle motor error - check developement unit for binds (paddle roller and mixing auger) 05/11/09

Development Paddle motor error - check motor with SP5-804-089 05/11/09

Defective operation panel 05/11/09

Format HDD'S SP 5832.. 05/11/09


Solution Text Updated
If suspend/resume is displayed - Turn off interrupt switch on finisher 05/11/09
E 405- transfer clutch error-replace transfer clutch 05/12/09
No fuser drive. Check front door switch/actuator. 05/12/09
Zero cross error: Defective PSU 05/12/09
Zero cross error: Defective BICU 05/12/09
Defective original set sensor 05/12/09
Junction gate sensor does not turn off - check gate motor with SP 5-804-133 & 134 (CW/CCW) 05/12/09
Upper tray lift motor error - Replace shift tray lift motor. 05/12/09
Upper tray lift motor error - Upper tray lift motor bound or defective 05/12/09
Upper tray lift motor error - Finisher main board defective 05/12/09
Press User Tools/Adjustment Settings For Skilled Operators/Log in- to enter Super User Mode. 05/12/09
staple position 180 out -- user tools<copier Doc seettings><input.output set letter head to yes> 05/12/09
Upper tray lift motor error - replace lower limt sensor 05/12/09
Check or replace conveyor unit. 05/12/09
Perferated paper is not recomended 05/12/09
Overheat damage, Reset fuser message - Replace thermistors. 05/12/09
Tech to clean doctor blade using A294 9561 Tool 05/12/09
Polygon mirror motor ready error - Replace LDU. 05/12/09
Update firmware to latest versions - Mainframe and Fiery 05/12/09
Update Engine firmware to v01.01 and Main firmware to v1.07T1 05/12/09
APS not supported on this model 05/13/09
set for auto receive followed bulletin # 005 05/13/09
check fuse 108 05/13/09
check fuse 107 05/13/09
Replace finisher main pcb 05/13/09
Replace I/O pcb 05/13/09
Replace harness from sorter to I/O 05/13/09
Replace DRB pcb 05/13/09
Cant calibrate Touch Screen: Replace IPU BD 05/13/09
APS not supported on this model 05/13/09
gave part number 05/13/09
Refer tech to TSRC for parts inquiry 05/13/09
Defective CIS 05/13/09
Replace FCU board 05/13/09
Solution Text Updated
Turned off ECM. SP 1-105-004 bit 2 to 0 05/13/09
Communication error betwwen BICU and ARDF: Replace BICU board, damaged Q11 on BICU board 05/13/09
caused by damaged duplex unit wire harness
remove finisher motor, let trays drop and re-install motor 05/13/09
Clear condition using SP 2-928 05/13/09

VM card Java goes in slot 2 05/13/09

network error 103: gateway address incorrect 05/13/09

basic UT features explained 05/13/09

Fax Key Lit Red (Forwarding disabled): UT> System Settings> File Transfer> Reception Protocol> Set to 05/13/09
SMTP
Machine behind PBX: set User Parameter Switch 22 Bit 0 to 0 05/13/09
Gave part # 05/13/09
Refer tech to TSRC for parts inquiry 05/13/09
Fusing Exit Sensor: Replace sensor bracket part# D039 4952 05/13/09
Refer tech to TSRC for parts inquiry 05/13/09

Gave part # 05/13/09

set up correct paper size thru user/system settings/tray size 05/13/09

Reset counter with SP 7-804 05/13/09


refer to g178-077 & G178-078 for access, fiery & engine levels 05/13/09
Set User Parameter Switch 3 bit 0 and 5 to 0 05/13/09
Fuser Error for Fax 2700/3700: Reset fuser code with address 80033C 05/13/09

Fuser Error, for Fax 3800: Reset fuser code with address 80036F 05/13/09

Standby temperature error 1: Defective power supply (reset code) plotter sw 01 bit 0 to 1 05/13/09
Standby temperature error 1: Fan not running (reset code)plotter sw 01 bit 0 to 1 05/13/09
with pdf change user sw 17 bit 5 to 1 and select scan not email to forward to 05/13/09
Printer image setting error - reflash printer firmware 05/14/09
Printer image setting error - replace BICU 05/14/09
Printer image setting error - check connections between BICU and laser unit 05/14/09
Solution Text Updated
Disable V8 protocol, Fax SP 1-105-004, Bit 2 to 0 05/14/09
Execute cleaning procedure 3 times in User Tools 05/14/09
Independent toner supply message - turn off with SP 5-051 set to 1 for OFF 05/14/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP 1-104-001 Bits 2 & 3 to 0 05/14/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Replace FCU board 05/14/09

Check platen cover sensor with SP 5803-201 05/14/09

Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Uneven image side to side - any color, check ITB transfer roller(s) is in position 05/14/09
Enable USB 2.0/SD Slot Type A by setting Scanner SP 1013-1 to 1 05/14/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
replace finisher P/K board 05/14/09
ITB Unit Home Position error: Check worm gear on IBT shaft 05/14/09
Defective Hard Disk Drive 05/14/09
Change NCU parameter 06 05/14/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/15/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Separation sensor OFF check - darken felt pad with marker pen 05/15/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 05/15/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 05/15/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 05/15/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 05/15/09
Solution Text Updated
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/15/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/15/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/15/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
No print option - has B model board installed in machine 05/15/09

Adjust SP 1004 for Registration buckle 05/15/09


Key counter not working: Set SP 5-113 to 11 or 12, user tools>system settings>admin tools>external 05/15/09
charge management
20 pin keycounter cn245 need EDP 413012 optional counter type A Key counter not working: Set SP 5- 05/15/09
113 to 11 or 12, user tools>system settings>admin tools>external charge management
4 pin counter cn242 change sp 5-113 to 11 05/15/09

Duplex entrance sensor does not turn OFF - check/clean/replace duplex entrance sensor 05/15/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 05/15/09
main scan streaks, clean oily residue on lenses and polygon 05/15/09
machine must be turned on when collection bottle is removed 05/18/09
Middle sensor, when duplexing from tray 1 - duplex clutch defective 05/18/09
Relay Motor lock- replace Relay Motor A294 2800. 05/18/09
Check connector 247 a-1 for 24v on drb pcb 05/18/09
After replacing PCUs and Developer follow procedure in SM on page 3-57 05/18/09
Part number information on E-7000. TSB # G815 ? 004 R 05/18/09
AW20 0009 Paper Feed Sensor: Fusing Exit: Reed Switch 05/18/09
Switchover permission time between print and scan option. Select sp mode 5913 002 and 102 05/18/09
User parameter switch 03 bit 0 & 5 set as 1 05/18/09
Images not centered on paper - Paper tray paper size is misdetected, see TSB C249-019 for further 05/18/09
information
Machine fails to enter energy saver mode, machine equipped with print controller type 4545 - Update 05/18/09
firmware to version 1.05 or higher.
format/replace HHD 05/18/09
Replace controller/HDD's and option SD card as a set. 05/18/09
lanfax confirmation reports emailed to pc. set user switch 20 bit7(email notify), must be input and 05/18/09
enabled at MFP and within lanfax driver.
VBCU board bit sw setting - Bit sw 5 should be on, all others off. 05/18/09
Solution Text Updated
If experiencing slow printing or a memory overflow, try configuring Memory Usage > Font Priority 05/18/09

Replace HDD.. 05/18/09


Clean positioning belt inside staple unit 05/18/09
Clean positioning belt inside staple unit 05/18/09

printing envelopes: Refer to Global KB ID 92393 05/18/09


Mechanical counter defective - mechanical counter defective 05/18/09
Mechanical counter defective - IOB pcb defective 05/18/09
Mechanical counter defective - harness between mechanical counter and IOB defective 05/18/09
Mechanical counter defective - disable mechanical counter through special sp modes 5915. 05/18/09
Number of fusing lamps for D052/D053/D054 is two, B246/B248/B249 is three. 05/18/09
Switchover permission time between print and scan option. Select sp mode 5913 002 and 102 05/18/09
Job separator greyed out in user tools. Finisher must be connected. 05/18/09
D052 4584 Fusing Unit: D052 Series: 120v 05/18/09
Log in as administrator, user tools, extended security, disable restrict destinations. 05/18/09
Fusing thermistor error 2 - End Thermistor position incorrect 05/18/09
For SR970 Stapler movement error - Finisher replace main PCB. 05/18/09
Watchdog error - replace hard drive 05/18/09
Tray unit TK 5000 displays set tray. Reset short connector on frame side of machine and set sp-mode 05/18/09
5019-002, power off and on.
perfect binder- jam 255 in copier job data jam- interposer set to 11x17 but loading 12x18 05/18/09

For firmware version compatability - Refer to TSB G178 - 078 05/18/09


Fusing temperature range violation (too high): Reset with SP 5-810, select 1, press and hold original type 05/19/09
key and press OK
Touch Screen Calibration not holding - (B156 only) replace touch panel with #H3106173 05/19/09
How to Clear Key Operator code - use SP7-810 (access code clear) 05/19/09

print scan type 2075 sd card part number B6592100 05/19/09


Touch Screen Calibration not holding - replace touch panel with # B2231484 05/19/09
Touch Screen Calibration not holding - replace touch panel with # B2231484 05/19/09
Touch Screen Adjustment Not Holding - replace LCD with # H3106173 05/19/09
Touch Screen Calibration not holding - replace touch panel with # H3106173 05/19/09
Touch Screen Calibration not holding - replace touch panel with # H3106173 05/19/09
Touch Screen Calibration not holding - replace touch panel with #H3106173 05/19/09
Solution Text Updated
Touch Screen Calibration not holding - replace touch panel with #H3106173 05/19/09
Touch Screen Calibration not holding - replace touch panel with # H3106173 05/19/09
Engine start up error: Firmware mismatch. remove controller. Downgrade BiCU to 1.03 using PCcard. 05/19/09
Reinstall controll. Upgrade all firmware (including BiCU) with PCcard. Execute SP 5-801. And test.

UP SW 03 bit 0 & 5 05/19/09


Relay lag jam Replace registration motor 05/19/09
Touch Screen Calibration not holding - replace touch panel with #D0291484 05/19/09
Touch Screen Calibration not holding - replace touch panel with #D0291484 05/19/09
Touch Screen Calibration not holding - replace touch panel with #D0291484 05/19/09
tandem and lct paper size sp 5959 05/19/09
White level detection area - Replace Lens Unit 05/19/09
Reset PM counter with SP 7-804 05/19/09
Skew sensor does not turn ON - clean or replace feed rollers/belt 05/20/09
LD beam pitch error - check for obstructions or toner dust on laser board 05/20/09
To feed legal from bypass - set SP5-051 to 1. This will also allow feeding SEF 8.5x11 w/o jamming 05/20/09

Fax user parameter switch 03, bit 0 and bit 5 05/20/09

Files go into memory - change Received file settings to Print 05/21/09

Light faded copies - SP2-201-002 value to high (400v default) 05/21/09

Line position adj error - check results in SP5-993-007 (page 4-4) 05/21/09
Line position adj error - check condition of ITB, replace as needed 05/21/09
Line position adj error - check toner density 05/21/09
TX Reports On/Off - Parameter SW 3, bit 0 for memory, bit 5 for immediate (1=on) 05/22/09

Reading (scanning) sensor does not turn ON - check/clean/replace sensor 05/22/09


Image unparallel - see TSB # B222/B224-018 "Unparallel Horizontal lines" 05/22/09
Reading (scanning) sensor does not turn ON - use SP6-007-012 to check sensor 05/22/09
Reading (scanning) sensor does not turn ON - check/clean feed rollers 05/22/09
set sp 6113 to obtain the distance between holes and edge 05/26/09
Please wait - replace controller board 05/26/09
suggest sp 6008 adf output check 05/26/09
Solution Text Updated
Development bias leak - check CN 226 on IOB 05/26/09

Development bias leak - replace IOB 05/26/09

Development bias leak - check on HVPS CN 602 for 24vs supply from IOB 05/26/09

original trailing edge sensor, defective or sticking actuator 05/27/09


sd card merge see sm pg 1-155 05/27/09
RFID comm error - replace IOB 05/28/09
RFID comm error - reseat CN 254 on IOB 05/28/09
RFID comm error - 001 = Black, 002 = Mag, 003 = Cyan, 004 = Yell 05/28/09
RFID comm error - replace harness B2385304 (BICU to IOB) 05/28/09
RFID comm error - replace harness B2385308 (IOB to RFID) 05/28/09
Polygon motor error - replace motor 05/28/09
Black TD initialization error - check TD sensor harness and connections 05/28/09
Black TD intialization error - replace Black TD sensor 05/28/09
Yellow TD initialization error - check harness and connections 05/28/09
Yellow TD initialization error - replace yellow TD sensor 05/28/09
Cyan TD initialization error - replace cyan TD sensor 05/28/09
Cyan TD initialization error - check harness and connections 05/28/09
Magenta TD initialization error - replace magenta TD sensor 05/28/09
Magenta TD initialization error - check harness and connections 05/28/09
Black VT error - check for overtoned conditon 05/28/09
Black VT error - replace developer unit 05/28/09
Black VT error - check connections to sensor 05/28/09
Yellow VT error - check for overtoned conditon 05/28/09
Yellow VT error - check connections to TD sensor 05/28/09
Yellow VT error - replace developer unit 05/28/09
Cyan VT error - check for overtoned condition 05/28/09
Cyan VT error - replace developer unit 05/28/09
Magenta VT error - check for overtoned condition 05/28/09
Magenta VT error - replace developer unit 05/28/09
Black development gamma error - check toner density 05/28/09
Fuser unit rotation error - check condition of star wheel actuator 05/28/09
Fuser unit rotation error - check/clean/replace rotation sensor (SP5-803-34 to check) 05/28/09
Solution Text Updated
Fuser unit rotation error - sensor out of holder, reinstall 05/28/09
Fuser unit rotation error - sensor bracket bent , check and repair 05/28/09
Developer black - Part # B0039640 05/28/09
Toner Black Type 3105D - EDP # 885247 05/28/09
Maintenance Kit A - EDP# 402605 (150K yield, PCU and Dev unit) 05/28/09
Maintenance Kit B - EDP# 402606 (150K yield, fuser and transfer units) 05/28/09
run user SP2810 - clear blurred image 05/28/09
reloaded all machine firmwares 05/28/09
Comm error BICU to Finisher - check connections 05/29/09

Comm error BICU to Finisher - replace IOB 05/29/09

Comm error BICU to Finisher - check/reseat CN-225 on IOB 05/29/09

Comm error BICU to Finisher - check input 24vdc from mach PSupply 05/29/09

Fuse 303 blown on PSU - 5Vcc shorted - check tandem tray rear fence position sensor 05/29/09
Noise from fuser - replace fusing oil roller with new part # AE040069 05/29/09
RFID Comm error - replace RFID board # B2385050 05/29/09
RFID Comm error - replace toner cartridge for effected color 05/29/09
RFID Comm error - 01= black, 02=Magenta, 03=Cyan, 04=Yellow 05/29/09
RFID Comm error - replace BICU to IOB harness # B2385304 05/29/09
RFID Comm error - replace IOB to RFID harness # B2385308 05/29/09
CPU self diagnostic error - check jumper on fax option is set to ON 05/29/09

Please wait, red start key - try w/o HDD, replace hard disk as needed 05/29/09
what is the Fiery default password - password = Fiery.1 05/29/09
Yellow development gamma error - check toner density 05/29/09
Magenta development gamma error - check toner density 05/29/09
(001) Black AC charge error - check receptacle or terminal 05/29/09
(001) Black AC charge error - replace power pack 05/29/09
(002) Yellow AC charge error - check receptacle or terminal 05/29/09
(002) Yellow AC charge error - replace power pack 05/29/09
(003) Magenta AC charge error - check receptacle or terminal 05/29/09
(003) Magenta AC charge error - replace power pack 05/29/09
Solution Text Updated
(004) Cyan AC charge error - check receptacle or terminal 05/29/09
(004) Cyan AC charge error - replace power pack 05/29/09
(001) Black Drum motor error - check drum unit for binds 05/29/09
(001) Black Drum motor error - replace motor 05/29/09
(001) Black Drum motor error - check/clean/repl drum gear sensor, SP5-803-13 bit 5 to check 05/29/09
(002) Color Drum motor error - check/clean/repl drum gear sensor, SP5-803-13 bit 6 to check 05/29/09
(002) Color Drum motor error - check CMY drums units for binds 05/29/09
(002) Color Drum motor error - replace CMY motor 05/29/09
Waste toner full - empty waste toner bottle 05/29/09
Waste toner full - check had bottle is seated in machine 05/29/09
Waste toner vibrator error - replace vibrator motor 05/29/09
Waste toner vibrator error - check for hardened or clogged toner stalling motor 05/29/09
Heat roller >225c overheat - replace PSU 05/29/09
Heat roller >225c overheat - replace BCU 05/29/09
Press roller lamp full power - check press roller thermistor position 05/29/09
Press roller lamp full power - replace fusing unit 05/29/09
Finisher Comm error - check cable between finisher and printer 05/29/09
Finisher Comm error - check for power into finisher from printer 05/29/09
Paper bank Comm error - check cable connections to printer 05/29/09
Duplex Comm error - check connections to printer 05/29/09
Booklet Fin transport motor error - replace motor 05/29/09
Booklet Fin transport motor error - check/clean/repl folder home position sensor 05/29/09
Booklet Fin paddle motor error - replace paddle motor 05/29/09
Booklet Fin paddle motor error - check/clean/replace paddle home position sensor 05/29/09
Booklet Fin stapler slide motor error - replace motor 05/29/09
Booklet Fin stapler slide motor error - check for binds or blockage 05/29/09
Booklet Fin front jogger fence motor error - check for mechanical binds or blockage 05/29/09
Booklet Fin fron jogger fence motor error - check/clean/repl front jogger home position sensor 05/29/09
Booklet Fin rear jogger motor error - check for mechanical binds or blockage 05/29/09
Booklet Fin rear jogger motor error - check/clean/repl rear jogger home positon sensor 05/29/09
Booklet Fin stack tray exit motor error - replace motor 05/29/09
Booklet Fin stapler/folder motor error - replace motor 05/29/09
booklet Fin lift motor error - replace motor 05/29/09
Booklet Fin backup data error - replace finisher EEPROM 05/29/09
Solution Text Updated
Booklet Fin punch controller error - replace punch unit EEPROM 05/29/09
Booklet Fin punch unit sensor error 1 - check/clean/repl paper edge and size sensors 05/29/09
Booklet Fin punch unit reg motor error - check/clean/repl home position sensor 05/29/09
Booklet Fin punch unit motor error - replace punch motor 05/29/09
Booklet Fin punch unit sensor error 2 - check for mechanical binds 05/29/09
Booklet Fin punch unit sensor error 2 - check/clean/repl paper edge and size sensors 05/29/09
(001) Black AC output error - replace power pack 05/29/09
(001) Black AC output error - check receptacle and terminal 05/29/09
(002) Yellow AC output error - replace power pack 05/29/09
(002) Yellow AC output error - check receptacle and terminal 05/29/09
(003) Magenta AC output error - replace power pack 05/29/09
(003) Magenta AC output error - check receptacle and terminal 05/29/09
(004) Cyan AC output error - replace power pack 05/29/09
(004) Cyan AC output error - check receptacle and terminal 05/29/09
save address book to sd card sp 5846-51 then sp 5846-50 to initailize then sp 5846-52 save to HDD 06/01/09

Check phone line condition with on hook feature 06/01/09


Serial Number Mismatch - replace NVRAM 06/01/09
Serial Number Mismatch - BCU replaced with wrong NVRAM 06/01/09
Polygon Mirror Motor - replace polygon motor 06/01/09
Sync detector error 1 - (001 = Yell), (002=Mag), (003=Cyan), (004=Blk0), (005=Blk1) 06/01/09
Sync detector error 1 - replace effected laser sync detector board 06/01/09
Sync detector error 1 - check for proper 5vds supply to laser unit 06/01/09
Sync detector error 2 - (001 = Yell), (002=Mag), (003=Cyan), (004=Blk0), (005=Blk1) 06/01/09
Sync detector error 2 - replace the BCU 06/01/09
Sync detector error 2 - check connections between BCU and LD unit 06/01/09
Fgate error - (001 = Yell), (002=Mag), (003=Cyan), (004=Blk) 06/01/09
Fgate error - check connections between BCU and LD unit 06/01/09
Fgate timeout - (001 = Yell), (002=Mag), (003=Cyan), (004=Blk) 06/01/09
Fgate timeout - check connections between BCU and LD unit 06/01/09
Turn off Independent Toner message - use SP5-051 and set to 0 06/02/09
Developer leaking - check QLamp operation, replace if needed (pulls dev) 06/02/09
Fax Type 7500 edp code 413491 06/02/09
LD overcurrent - (001 = Yell), (002=Mag), (003=Cyan), (004=Blk) 06/02/09
Solution Text Updated
LD overcurrent - replace the LD unit 06/02/09
Line position adj error - see SP5-993-007 for error results 06/02/09
Line position adj error - check toner density 06/02/09
Line position adj error - replace ITB belt 06/02/09
Line position adj error - clean ID sensors 06/02/09
Black TD sensor error - replace TD sensor 06/02/09
Black TD sensor error - check readings with SP3-911 (VTC) 06/02/09
Black TD sensor error - check TD sensor connections 06/02/09
Yellow TD sensor error - check readings with SP3-911 (VTC) 06/02/09
Yellow TD sensor error - replace TD sensor 06/02/09
Yellow TD sensor error - check TD sensor connections 06/02/09
Cyan TD sensor error - check readings with SP3-911 (VTC) 06/02/09
Cyan TD sensor error - replace TD sensor 06/02/09
Cyan TD sensor error - check connections to TD sensor 06/02/09
Magenta TD sensor error - check readings with SP3-911 (VTC) 06/02/09
Magenta TD sensor error - replace TD sensor 06/02/09
Magenta TD sensor error - check TD sensor connections 06/02/09
Black VT error - check connection to TD sensor 06/02/09
Black VT error - replace developement unit 06/02/09
Black VT error - check toner density 06/02/09
Yellow VT error - check toner density 06/02/09
Yellow VT error - replace development unit 06/02/09
Yellow VT error - check TD sensor connections 06/02/09
Cyan VT error - check toner density 06/02/09
Cyan VT error - check TD sensor connections 06/02/09
Cyan VT error - replace development unit 06/02/09
Magenta VT error - check toner density 06/02/09
Magenta VT error - check TD sensor connections 06/02/09
Magenta VT error - replace developer unit 06/02/09
Black development motor error - replace motor 06/02/09
Black development motor error - check for binds in development unit 06/02/09
Color development motor error - check for binds in CMY dev units 06/02/09
Color development motor error - replace motor 06/02/09
VSG error - check with SP3-107-001(front), 002 (center), 003(rear) 06/02/09
Solution Text Updated
VSG error - replace ITB 06/02/09
VSG error - clean silver roller inside of ITB that sensors shine on 06/02/09
To enter SP mode - Press clear modes/+/-/clear stop/ press and hold clear stop for 3 seconds. 06/04/09

Tray 1 paper feed unit defective. 06/04/09


SR85 eeprom reset procedure. Power off, turn dip switch 1 on the controller board to the right (while 06/04/09
facing the board) power on, led will flash, power off return dip switch 1 to the left position.

Replace Hard drives as a set 06/04/09

Disable reports using User Parameter Switch 3, Bits 0 and 5 06/04/09


TSB: B064/B065 - 016 REISSUE 06/04/09
Please check product support guide for power specification page 7 06/04/09
B065 3850 Transfer Unit (B064/B065) 06/04/09
MCU In Optics defective 06/04/09
When scanning 2nd half of page blacks out - Perform memory clear on scanner application ( 5801-9 ) 06/04/09

To change paper size for tray 1 suggest to use sp 5019 06/04/09


Staple Type (SR840/SR841) Refills. Staple Type H EDP# 410509 06/04/09
Exchange Server. Tranmission has failed. Set sp-mode 5852 SMTP Auth as on. 06/04/09
SR85 eeprom reset procedure. Power off, turn dip switch 1 on the controller board to the right (while 06/04/09
facing the board) power on, led will flash, power off return dip switch 1 to the left position.

Charge corona assembly defective 06/04/09


Charge Power Pack defective 06/04/09
Staple type H EDP # 410508 06/04/09
Replace original set sensor and harness 06/04/09

A293 3960 Transfer Belt Unit Knob 06/04/09


Recommended paper. Page 15 of 21 in product support guide 06/04/09
When an Equitrac 20 pin device is connected, turn on SP 5113-1 to 2 and enable external charge unit 06/04/09
management in User tools.
Shift tray exit sensor -- clean replace shift tray exit sensor 06/04/09
fusing exit jam on heavy stock---replace transport bed fans 06/04/09
E-7000 displays now loading or please wait. TSB # 009 and 004R 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Solution Text Updated
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
Print Q name is print (lower case) 06/04/09
Add or remove the shims that came with punch unit for side to side adjustment. 06/04/09
Displays 'NetBIOS name in Use' Change SMB Computer name in UT or WIM. Turn off WINS. 06/04/09
Developer on copies - Replace developer unit 06/04/09
Developer on copies - Replace developer 06/04/09
Developer on copies - Replace drum 06/04/09
Developer on copies - Replace drum ground components 06/04/09
Developer on copies - Replace CGB power pack 06/04/09
Boot SD card part number - B6456090 as per TSB 91R. 06/04/09
Fusing pressure release motor error - Replace DRB board 06/04/09
only from adf cis and glass, run ipu patterns sp 2902-1 thru 4 testing ipu pcb 06/04/09
Duplex entrance sensor jam, Replace sensor. 06/04/09
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
Key Counter Settings - enable external counter with SP5-113 06/04/09
How to enable 2nd/3rd G3 fax - SP1-104-23, (G3-2)bit 1=1, (G3-3) bit 3=1) 06/04/09
Set max number of dialing attempts with Fax SP1-104-017 (Comm Sw 10) bits 0-7 06/04/09

Mixed size originals and duplexed scanning not supported. 06/04/09


Check developer drive coupling and toner supply roller motor 06/04/09
Printer / scanner firmware was not updated after MFP was updated to the D101 version firmware 06/04/09

equitrac install -- select sp 5113-1 set to 2, user tools system settings .admin tools, external charge 06/04/09
management set to on
B234 6615 Tandem LCT Unit - Right 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Check communication cable connections between finisher and BK5010 06/04/09
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
Finisher exit sensor - Clean or replace upper tray exit sensor 06/04/09
Charge corona cleaning motor harness defective. 06/04/09
A gap between the Development Filter Case (A0963141) and the Development Filter (AA012060) allows 06/04/09
toner to escape from the development unit and scatter inside the machine. TSB#016
Set paper size in sp-mode 5959 06/04/09
Registration lag - Clean paper dust from registration sensor 06/04/09
Use Remote firmware update only if machine has Embedded Print Director. 06/04/09
Solution Text Updated
Middle sensor jam - replace one-way gears on paper feed unit 06/04/09
LD unit defective 06/04/09
Displays check setting of IPV4 (102) with an address. IP Address / Host name is duplicated on network. 06/04/09

Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Check communication cable connections between finisher and BK5010 06/04/09
Fax forwarding in PDF format as e-mail is not supported. 06/04/09
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
Print director prevents entry to UT & SP-modes. Remove Java Card then reinstall. 06/04/09
Image too dark - Adjust pressure roller presure spring to lower tension. 06/04/09
Perform output 5-25 to test ink pump motor 06/04/09
Thermal head defective 06/04/09
No response or touch panel soft keys positions shift even after calibration - Touch panel defective, replace 06/04/09
touch panel. See RTB-RC269017a for details.
Master feed motor keeps running in reverse - Replace master set sensor 06/04/09
No response or touch panel soft keys positions shift even after calibration - Touch panel defective, replace 06/04/09
touch panel. See RTB-RC269017a for details.
IOB pcb defective 06/04/09

Try fax sp 5102 to clear files. 06/04/09

Check SP-5118 for disable copying.. 06/04/09


Mixed size originals and duplexed scanning not supported. 06/04/09
Grease-KS660B P/N: D0149800 ( TSB # 013 ) 06/04/09
F3 to reset - remove batt. mem dimm and power for 5 mins 06/04/09
If copys are lighter than prints make sure copy mode is set to TEXT, not TEXT/PHOTO. 06/04/09
Cancels print job before it is complete. User tools, print features, memory usage set as font priority. 06/04/09

No TX in Memory Mode - Set user parameter switch 22 bit 0 to 0. 06/04/09


Check access control range is set to 0 thru telnet or webimage monitor 06/04/09
To turn on @ remote service sp 5816-1 select 2 and reboot 06/04/09
Turn off reception protocol POP3/IMAP4 06/04/09
Duplex paper weight is 17lb bond to 90lb index. 06/04/09
Output modes for B762 mail box is sp 6351 06/04/09
Solution Text Updated
Mail box free run sp mode is 6352 06/04/09

Cover interposer B835 out put sp mode is 6401 06/04/09

Punch function with Z fold. Set sp mode 6890 to 1 and reboot 06/04/09
To clear PM counts that have exceeded their limits sp 7628-1 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Fax forwarding without printing. UT, fax features, initial settings, parameter settings, switch 14 disable 06/04/09
( overnight print).
Check communication cable connections between finisher and BK5010 06/04/09
update engine and system firmware to latest version 06/04/09
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
PUB (C) - 065 for branding labels 06/04/09
Background / toner dropping with low TD sensor output - Replace toner sub hopper unit. 06/04/09
User tools, fax, user parameters, switch 03 bit 0 & 5 set as 1 for on, 0 for off. 06/04/09
Add or remove the shims that came with punch unit for side to side adjustment. 06/04/09
ID sensor error Y - Replace development power pack 06/04/09
E24 - when updating firmware for ringbinder - RB5000 was diconnected 06/04/09
Refer to TSM 80 for Oil Filter Modification 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Bypass length setting - set SP5-150 to 1 to enable paper >600mm 06/04/09
Print out all files fax sp-mode 6-105 then execute 5-102 06/04/09
Developement output abnormal - Power pack defective 06/04/09
Duplex fan error - Fan harness is pinched or damaged 06/04/09
Duplex fan error - Fan is bound or obstructed 06/04/09
Duplex fan error - Fan defective 06/04/09
Check sp 1106 while pulling fuser knob to verify that the temperature does not dropp to zero, if it does 06/04/09
check fuser rear connector and bracket replace if necesary
Time out in V34 control channel restart--- change fax sp 1106-2 bit 4 to 1 06/04/09
Set sp 5113-1 to key card down & sp 5113-2 to 1. 06/04/09
Distorted digitized image - Replace laser sync board 06/04/09
Distorted digitized image - Replace ld board 06/04/09
Distorted digitized image - Reseat memory DIMMs 06/04/09
For custom sizes in trays 2 &3 set SP5112 to 1. 06/04/09
Tray one lift error - check paper height sensor clean or replace 06/04/09
Solution Text Updated
Jitter /Banding---replace CIS sensor in DF 06/04/09
Turn off dial tone detect in User tools/ Fax features/Inital settings/Parameter settings/sw 22 set bit 0 to 0. 06/04/09

check copy tray harness for pinched wire between cover screw 06/04/09
Fusing lamp error - Fusing lamp defective 06/04/09
Duplex entrance sensor error - sensor defective 06/04/09
BK044 - Q36 Thick set sensor - Perform adjustment 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Check communication cable connections between finisher and BK5010 06/04/09
main fan error -- check and or replace exhaust fan 06/04/09
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
Refer to RT-43 bulletin # 9 for part standardization if mounting on D054.. 06/04/09
To set up user codes see B064 TSB # 87. 06/04/09
Developement output abnormal - dev bias leak 06/04/09
Developement output abnormal - Charge unit defective 06/04/09
Mixed size originals and duplexed scanning not supported. 06/04/09
Machine cannot punch and Z fold at the same time. 06/04/09
For Custom paper sizes in trys 2 and 3 set sp5112 to 1. 06/04/09
For non-standard paper sizes enable SP5112. 06/04/09
Out put modes for B762 mail box is sp 6351 06/04/09

Mail box free run sp mode is 6352 06/04/09

Cover interposer B835 out put sp mode is 6401 06/04/09

Punch function with Z fold. sp mode 6890 to 1 and reboot 06/04/09


To clear PM counts that have exceeded their limits is sp 7628-1 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Check communication cable connections between finisher and BK5010 06/04/09
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
Duplex entrance sensor late - Exit junction gate motor may not rotate, see TSB D101-056 for details 06/04/09

Mixed size originals and duplexed scanning not supported. 06/04/09


How many jobs can be selected for printing from the Doc Server at a time? Up to 30 jobs can be selected 06/04/09
for printing from the document server on the operation panel.
Can not print to default tray. Set paper type in user tools as no display 06/04/09
Solution Text Updated
To enable punch on D103, with Z-folding unit - SP 6904 must be enabled . 06/04/09
Perform - BULLETIN NUMBER: B234/B235/B236 #20. 06/04/09
Refer to TSB: B234/B235/B236 - 029 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Check communication cable connections between finisher and BK5010 06/04/09
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
What is the BK5010 password? ( 107 ). 06/04/09
Image main scan adjustment - use SP5-993 - 013(y), 014(m), 015(c) 06/04/09
Black gamma error - check toner density 06/04/09
Black gamma error - check SP3-975 for process control errors 06/04/09
Yellow gamma error - check SP3-975 for process control errors 06/04/09
Yellow gamma error - check toner density 06/04/09
Magenta gamma error - check SP3-975 for process control errors 06/04/09
Magenta gamma error - check for proper toner desnity 06/04/09
Developer bias error - replace power pack 06/04/09
Developer bias error - check connection to developer bias terminal 06/04/09
(001) MY Air pump motor error - replace motor 06/04/09
(002) CK Air pump motor error - replace motor 06/04/09
(001) Black drum motor error - check PCU for binds 06/04/09
(002) CMY drum motor error - check CMY PCU's for binds 06/04/09
(001) Black drum motor error - replace motor 06/04/09
(002) CMY drum motor error - replace CMY motor 06/04/09
(001) Black drum motor error - check/clean/replace black drum gear position sensor 06/04/09
(002) CMY drum motor error - check/clean/replace CMY drum gear position sensor 06/04/09
(001) Thermistor (not fuser) 1 open - replace BCU 06/04/09
(001) Thermistor (not fuser) 1 open - replace thermistor, optics fusing unit side 06/04/09
(002) Thermistor (not fuser) 1 short - replace thermistor, optics fusing unit side 06/04/09
(002) Thermistor (not fuser) 1 short - check wiring and connections 06/04/09
(001) Thermistor (not fuser) 2 open - replace thermistor, optics right side 06/04/09
(001) Thermistor (not fuser) 2 open - replace BCU 06/04/09
(002) Thermistor (not fuser) 2 short - check wiring and connections 06/04/09
(002) Thermistor (not fuser) replace thermistor, optics right side 06/04/09
E256 - Repair CN 704 / 705 06/04/09
Developer bias leak - Replace developer bias terminal 06/04/09
Solution Text Updated
BR#48 front / rear - HDD failure - replace HDD 06/04/09
Drum Wrap jams - Refer to TSB -030 for Transfer settings 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Check Network settings: User tools/system settings/file transfer/reception protocol/change from 06/05/09
POP,SMTP to OFF.
Tsb # 82 for sc 54x, 55x, 56x- replace rear back wall fuser connector 06/05/09
Net file error Back up address book and reformatt harddrive 06/05/09
Check for missing screws, bent rails or damaged tray connectors 06/05/09
Metric sizes displayed with original on glass only - Make sure sp 5024 and sp 5131 are both set to 1 and 06/05/09
reboot.
Disable NIC and USB Printing SP 5-985 if Printer Option NOT installed 06/05/09
nib not working sp 5985 to 1 06/05/09
Address book data error: check sp 5-846-043 if not set to 0 replace controller, cannot see hdd rnw id# 06/05/09
98226
imcompatible controller: insstall wrong speed bicu or do not enter serial number 06/05/09

Volume on all modes sp 1-105-001 bit 1 1 & bit 0 0 06/05/09

UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 06/05/09
ok
Faxes print after all pages are received: Set SP 1-101-032 Bit 3 to 1 06/05/09
Color registration is off: Execute SP 2111-3 and 2111-1 06/05/09
B835 Interposer exit mylar - B835 3998 Seal - Block Light. 06/05/09
E239 BC Fail - Replace OCXXX pcb 06/05/09
To Print Counter info: Switch machine On while pressing Start/Stop Switch, release Switch when Alert LED 06/05/09
starts to blink
RC Gate Error: Disable @ Remote setting SP 5-816-1 06/05/09
Fiery not ready - Reload fiery system software 06/05/09
Down Arrow > 2 > 3 > 1. Select WITH, WITHOUT, ALWAYS, ON ERROR 06/05/09
Replace toner message after toner replacement: Menu # 1934>Tech Mode> Replace Toner 06/05/09
[600 DPI, greyscales appear light or patchy] - lower SP 23 0 1, 1 by increments of 5 06/08/09
[600 DPI, greyscales appear light or patchy] - machine limitation- if SP changes dont work lower DPI to 06/08/09
400 or increase dot size of greyscale
light image on trail edge - replace SBU 06/08/09
Refer tech to TSRC for parts inquiry 06/08/09
try using outlook express or argo soft to see what the problem is 06/08/09
Solution Text Updated
Low Humidity - Thick paper FC light areas - SP2541 - 017 - Set it to 85% 06/08/09
Touch Screen Calibration not holding - replace touch panel with # H3106173 tsb #024 06/08/09
Light copies - if image is OK on drum(s) check transfer belt condition 06/08/09
light/faded image - determine if image is OK on drum(s) 06/08/09
light/faded image - check single color toner density 06/08/09
light/faded image - check/clean/transfer belt 06/08/09
light/faded image - check/clean transfer belt internal rollers, check bias connections 06/08/09
light/faded image - check transfer roller cleanliness and operation on right side door 06/08/09
advised on driver capability 06/08/09
light copies refer to tsb 005 06/08/09
Exposure lamp error - replace SIO 06/08/09

Tab jams- GBC sensor kit- VR340033 06/08/09


Registration sensor does not turn OFF - check paper size settings 06/08/09
Transfer belt HP error - reset transfer belt unit 06/08/09
Transfer belt HP error - check/clean/replace transfer belt HP sensor 06/08/09
Transfer belt HP error - replace transfer belt lift motor 06/08/09
Waste toner vibrator error - replace vibrator motor 06/08/09
Waste toner vibrator error - check for toner blockage stalling motor 06/08/09
Transfer/paper attraction bias leak error - replace HVPS 06/08/09
Transfer/paper attraction bias leak error - replace transfer belt 06/08/09
Tranyessfer/paper attraction bias leak error - check connections and bias leads 06/08/09
Paper Tray 1 error - check for proper paper loading 06/08/09
Paper Tray 1 error - replace lift motor 06/08/09
Paper Tray 2 lift error - check for proper paper loading 06/08/09
Paper Tray 2 lift error - replace lift motor 06/08/09
Fusing overheat error Reset code SP 5-810 select 1, hold down the original type key & OK key at same 06/09/09
time
Fusing overheat error Defective thermistor Reset code SP 5-810 select 1, hold down the original type key 06/09/09
& OK key at same time
Fusing overheat error Defective PSU Reset code SP 5-810 select 1, hold down the original type key & OK 06/09/09
key at same time
EOL not rx within 5 sec Turn off ECM SP 1-104-002 bit 0 to 0 06/09/09
EOL not rx within 5 sec.: check for line noise 06/09/09
EOL not rx within 5sec.: Check connection from FCU, MBU and line 06/09/09
Solution Text Updated
EOL not rx within 5 sec.: SP 1-105-011 bit 4 to 1 06/09/09
try ram clear 06/09/09
defective MBU 06/09/09
PCU 45K AND TONER IS 7K 06/09/09
PCU type 1515, toner type 1170D 06/09/09
reg sn on cxhekc reg seg in input check 5-803 #9 06/09/09
reg sn on , defective reg sensor 06/09/09
reg sn on check sensor not stuck on mylar 06/09/09
To enable NIC or USB - use SP5-985-1 for NIC or 2 for USB, 1=enabled, 0=disabled 06/09/09
Turn off printing while acting as a forwarding station - Fax parameter switch 11 bit 6, 0=off, 1=on 06/09/09

How to Clear replace fuser message - reset with SP7-804-016 06/09/09


defective BICU 06/10/09
defective PSU 06/10/09
defective controller 06/10/09
Refer tech to TSRC for parts inquiry 06/10/09
Disable ECM CommSw 01, Bit 0 to 1 (SP 1-104-002), Disable V8 Protocol G3Sw03, Bit 02 to 0 (SP 1-105- 06/10/09
004) modem sp to 9.6k, SP1-105-006 & 007 to 3-0 0100
Disable ECM CommSw 01, Bit 0 to 1 (SP 1-104-002) 06/10/09
Disable V8 Protocol, G3Sw03, Bit 02 to 0 (SP 1-105-004) 06/10/09
PCU type 1027, Toner type 2120D 06/10/09
use smda to backup address or sp 5-846-51 (need ic card) 06/10/09
Refer tech to TSRC for parts inquiry 06/10/09
Disable ECM CommSw 01, Bit 0 to 1 (SP 1-104-002), Disable V8 Protocol G3Sw03, Bit 02 to 0 (SP 1-105- 06/10/09
004) modem sp to 9.6k, SP1-105-006 & 007 to 3-0 0100
scan to SMB need ports 137,138,139 open 06/10/09
lowest dpi forscanning is 100dpi all modes 06/10/09

ram clear fax sp 5-101 06/10/09


LDU shutter error: Adjust SP 9001-1 and 2 06/10/09
Refer tech to TSRC for parts inquiry 06/10/09
Memory lock UT/2 fax features/4 key op/2222/8 id code/ 3 memory id/ enter id #/ cancel/ 3 memory 06/10/09
lock/ 1 on_off/ on/ ok
Fusing thermistor open: Defective thermistor 06/10/09
Fusing thermistor open: Defective PSU 06/10/09
Solution Text Updated
Fusing thermistor open: Defective fusing lamp 06/10/09
Fusing thermistor open: Thermistor disconnected 06/10/09
explained RoHS (Restriction of Hazardous Substances) 06/10/09
password is Admin074 06/10/09
Defective FCU 06/11/09
for face up prints from bypass set to thick 2 06/11/09
equitrax works but wont increament must be added to the Equitrax server 06/11/09
reset 143 clear 3 times then cycle power 06/11/09
(01) Tray 3 (PFU) - replace tray lift motor 06/11/09
(01) Tray 3 (PFU) - check for proper paper loading in tray 06/11/09
(01) Tray 3 (PFU) - check/clean/replace tray lift sensor 06/11/09
(01) Tray 3 (LCT) - replace stack transport clutch 06/11/09
(01) Tray 3 (LCT) - replace tray motor 06/11/09
(01) Tray 3 (LCT) - check/clean/replace end fence HP sensor 06/11/09
(01) Tray 3 (LCT) - check/clean/replace upper limit sensor 06/11/09
(01) Tray 3 (LCT) - replace tray lift motor 06/11/09
(02) Tray 3 (PFU) - replace tray lift motor 06/11/09
(02) Tray 3 (PFU) - check/clean/replace tray lift sensor 06/11/09
(02) Tray 3 (LCT) - replace stack feed clutch 06/11/09
(02) Tray 3 (LCT) - replace tray motor 06/11/09
(02) Tray 3 (LCT) - check/clean/replace end fence HP sensor 06/11/09
(01) Tray 4 (PFU) lift error - check for proper paper loading 06/11/09
(01) Tray 4 (PFU) lift error - replace lift motor 06/11/09
(01) Tray 4 (PFU) lift error - check/clean/replace lift sensor 06/11/09
(02) Tray 4 (PFU) lowering error - check for proper paper loading 06/11/09
(02) Tray 4 (PFU) lowering error - replace lift motor 06/11/09
(02) Tray 4 (PFU) lowering error - check/clean/replace lift sensor 06/11/09
Fusing fan motor error - replace fan motor 06/11/09
Fusing fan motor error - check connections to fan 06/11/09
Heat roller thermistor error - replace thermistor, check with SP1-106-01 06/11/09
Heat roller thermistor error - A level code, reset with SP5-810 06/11/09
Heat roller thermistor error - replace BCU 06/11/09
Heat roller thermistor error - check fuser unit connections 06/11/09
Heat roller warm-up error - A level code, reset with SP5-810 06/11/09
Solution Text Updated
Heat roller warm-up error - check HR lamp with meter, replace as needed 06/11/09
Heat roller lamp overheat - A level code, reset with SP5-810 06/11/09
Heat roller lamp overheat - replace PSU 06/11/09
Heat roller lamp overheat - replace BCU 06/11/09
Heat roller lamp hi temp error - A level code, reset with SP5-810 06/11/09
Heat roller lamp hi temp error - replace thermistor, check with SP1-106 06/11/09
Heat roller lamp hi temp error - replace PSU 06/11/09
Heat roller lamp hi temp error - replace BCU 06/11/09
Heat roller lamp full power error - A level code, reset with SP5-810 06/11/09
Heat roller lamp hi temp error - check thermsitor with SP1-106, replace as needed 06/11/09
Press roller thermistor error - A level code, reset with SP5-810 06/11/09
Press roller thermistor error - check thermistor with SP1-106-002, replace as needed 06/11/09
Press roller thermistor error - replace BCU 06/11/09
Press roller overheat error - A level code, reset with SP5-810 06/11/09
Press roller thermistor error - replace PSU 06/11/09
Press roller thermistor error - replace BCU 06/11/09
Press roller lamp full power - A level code, reset with SP5-810 06/11/09
Press roller lamp full power - check thermistor with SP1-106-002, replace/repair as needed 06/11/09
installing BK, must have fiery sys 3.0, refer to tsb 77 & 78 06/11/09
Zero cross error - reseat CN 105 on power supply board 06/12/09
Zero cross error - reseat CN 202 (pin 4) on IOB 06/12/09
Doc server deletes files - default setting, to change = user tools/sys/keyop/auto delete file (pg 2) 06/12/09
Fuser Assy (115v) - B0047321 06/12/09
Doc server option n/w - replace HDD 06/12/09
One Bin Tray Exit ON LATE: Reset inverter connections 06/12/09
One Bin Tray Exit ON LATE: Defective interchange exit sensor check with SP 5803-2 bit #3 06/12/09
Developer - # B0799640 06/12/09

NIC - # B0535166 06/12/09

Fuser Oil - EDP# 411744 Fuser Oil Type P 06/12/09


Controller startup error - replace controller # B2245741 06/12/09
By-Pass Size Detection - SP1-007, 0=Letter, 1=Legal 06/12/09
No dial tone - check connection to wall 06/12/09
No dial tone - check speaker is operating 06/12/09
Solution Text Updated
No dial tone - turn dial tone detection off with Parameter SW 22 change bit 0 to 0 06/12/09
No dial tone - try Fax SP5-104 Factory setting or SP5-101 SRAM 06/12/09
No dial tone - try SP5-801-007 Fax Application memory clear 06/12/09
No dial tone - replace FCU 06/12/09
Tray 1 sensor does not turn ON - check/clean/replace sensor 06/12/09
Where is the print/scan SD card? - D011 & D013 are pre-configured D009 & D012 SD card is optional 06/12/09
(check PSG)
Enable/Disable - SP5-967 0=ON (default) 1=OFF for security 06/12/09

upgraded to latest scanner firmware 06/12/09


Engine response error - Replace Controller board 06/12/09

Black partial or entire page - correct result of copying money 06/12/09


Black image - check charge bias connection 06/12/09
Fusing lamp remains ON - upgrade system firmware to 1.03 or higher TSB 001 06/12/09
Fusing lamp remains ON - A level code, use SP5-810 to reset 06/12/09
Fusing lamp remains ON - check thermisor, use SP1-106 to display temp 06/12/09
Fusing lamp remains ON - check fusing unit connections 06/12/09
High voltage power output error: Defective HVPS 06/12/09
High voltage power output error: Defective EGB 06/12/09
SP 66 drum initail setting not used on this model 06/15/09
Corona wire breaking. Installed incorrect corona wire. 06/15/09
Execute Sp-mode 5-801-009. 06/15/09
Press roller warm-up error - check lamp with meter, replace as needed 06/15/09
Press roller warm-up error - check thermistor with SP1-106, replace as needed 06/15/09
Press roller warm-up error - check fusing unit connections 06/15/09
Press roller warm-up error - replace BCU 06/15/09
ID Sensor - # B1805450 (see fig 29 Paper exit section 2) 06/15/09
Zero cross error Pinched fuser lamp harness 06/15/09
Replace toner supply coil clutch. 06/15/09
Zero cross error - reseat connections on PSU 06/15/09
Constant add staples - Replace staple cartridge 06/15/09
Constant add staples - Replace stapler harness 06/15/09
Constant add staples - Replace finisher main board 06/15/09
Solution Text Updated
Laser sync detect (LD0) error - replace laser sync detect board # D0095320 06/15/09

Laser sync detect (LD0) error - replace laser unit assy. 06/15/09

Windows Authentication. Ricoh Global Knowledgebase. Answer ID: 92149 06/15/09


Fax forwarding without printing / storing - User tools > fax features > initial settings > parameter settings 06/15/09
> switch 11, bit 6 set to 0
For recommended paper types, please refer to page 6 of the Product Support Guide. 06/15/09
Fusing overheat error 3: Defective thermistor 06/15/09

Fusing overheat error 3: Defective power supply 06/15/09

Fusing overheat error 3: Reset SC code with SP 5810 06/15/09

Finisher punch motor error - check for mechanical binds 06/15/09


Finisher punch motor error - check side paper position sensor (p. 57 B793 book) 06/15/09
Developer fill failed -make sure transfer unit handle is down and door closed 06/15/09
Developer fill failed -make sure MFP is ready and fuser is completely warmed up 06/15/09
Developer fill failed - Too much developer remains on TD sensor, clean TD sensor 06/15/09
Firmware for GBC111. eeprom part number (R15) VR340026 06/15/09
Zero cross error - A level code, use SP5-810 to reset 06/15/09
Zero cross error - check AC power and ground at wall outlet 06/15/09
Zero cross error - replace power supply board 06/15/09
2 Tray finisher/booklet comm error - check cable from finisher to copier 06/15/09
2 Tray finisher/booklet comm error - replace finisher/booklet main board 06/15/09
Bank comm error - check harness from paper bank to copier 06/15/09
Duplex unt comm error - check harness from duplex to copier 06/15/09
No response from BCU - replace BCU 06/15/09
No response from BCU - replace controller 06/15/09
No response from BCU - try to reload firmware 06/15/09
BCU/Music comm error - check if toner cartridge(s) are installed correctly 06/15/09
BCU/Music comm error - defective chip on toner bottle(s) 06/15/09
Memory address error - replace BCU 06/15/09
Memory address error - check connections between BCU and controller 06/15/09
Memory address error - replace controller board 06/15/09
GAVD comm error - check connections between BCU and LD unti assy 06/15/09
Solution Text Updated
GAVD comm error - replace BCU 06/15/09
GAVD comm error - (01 = Yell), (02=Mag), (03=Cyan), (04=Blk) 06/15/09
GAPCI2C comm error - check connections between BCU and LD assy 06/15/09
IH inverter comm error - replace IH inverter 06/15/09
IH inverter comm error - replace IOB 06/15/09
IH inverter comm error - D level code, turn power off/on to reset 06/15/09
Reinstall bushing from old ITB Bias roller onto new Roller 06/15/09
Check for paper in oil supply unit on the fuser. 06/15/09
PCU Assy - #B0822203 06/16/09

Reset parameters: down arrow > * > 0 06/16/09


Folds in wrong position - check bottom fence HP sensor position and flag 06/16/09

Folds in wrong position - adjust SP6-135 (for correct paper size) 06/16/09

PR thermistor error - A level code, use SP5-810 to reset 06/16/09


PCU part # B2469510- 1.2 mil 06/16/09
Replace Stapler Unit 06/17/09
preform SP 2207 forced toner supply 06/17/09
Exposure lamp error - Clean the optics and white plate 06/17/09
Exposure lamp error - Exposure lamp defective 06/17/09
Exposure lamp error - Lamp Stabilizer defective 06/17/09
Exposure lamp error - SIB defective 06/17/09
Exposure lamp error - SBU defective 06/17/09
Exposure lamp error - Check the lamp harness and connections 06/17/09
Scanner HP error 1 - Scanner motor defective 06/17/09
Scanner HP error 1 - Scanner HP sensor defective 06/17/09
Scanner HP error 1 - SIOB defective 06/17/09
Scanner HP error 1 - Check harness and connections 06/17/09
Scanner HP error 2 - Scanner motor defective 06/17/09
Scanner HP error 2 - SIOB defective 06/17/09
Scanner HP error 2 - Scanner HP sensor defective 06/17/09
Scanner HP error 2 - check harness and connections 06/17/09
Black level detection error - SBU defective 06/17/09
Black level detection error - IPU defective 06/17/09
Solution Text Updated
Black level detection error - VBCU defective 06/17/09
Black level detection error - Check harness and connections from SBU to IPU 06/17/09
White level detection error - Check harness and connections 06/17/09
White level detection error - Exposure lamp defective 06/17/09
White level detection error - Scanner motor defective 06/17/09
White level detection error - SBU defective 06/17/09
White level detection error - Clean the exposure glass and optics 06/17/09
SBU auto adjust error - SBU defctive 06/17/09
SBU auto adjust error - IPU defctive 06/17/09
SBU auto adjust error - VBCU defctive 06/17/09
SBU auto adjust error - Exposure lamp defctive 06/17/09
SBU auto adjust error - Clean the optics and white plate 06/17/09
SBU auto adjust error - Check harness and connections 06/17/09
SBU communication error - Check harness and connections 06/17/09
SBU communication error - SBU defective 06/17/09
SBU communication error - VBCU defective 06/17/09
IPU error - IPU defective 06/17/09
IPU error - VBCU defective 06/17/09
IPU error - check harness and connections SBU to VBCU/IPU 06/17/09
Illegal copy prevention error - ICIB defective 06/17/09
Illegal copy prevention error - ICIB harness / connection issue 06/17/09
Scanner fan lock - Fan defective 06/17/09
Scanner fan lock - SIOB defective 06/17/09
Scanner fan lock - check harness and connections 06/17/09
Scanner fan lock - fan movement obstucted 06/17/09
Scanner fan error - fan defective 06/17/09
Scanner fan error - SBU defective 06/17/09
Scanner fan error - SIOB defective 06/17/09
Scanner fan error - Check harness and connections 06/17/09
Scanner fan error, right side - Check harness and connections 06/17/09
Scanner fan error, right side - Fan defective 06/17/09
Scanner fan error, right side - SBU defective 06/17/09
Scanner fan error, right side - SIOB defective 06/17/09
Machine Serial number error - Confirm correct S/N is displayed in SP mode 06/17/09
Solution Text Updated
Polygon motor error, on timeout - Polygon motor defective 06/17/09
Polygon motor error, on timeout - Polygon motor drive board defective 06/17/09
Polygon motor error, on timeout - Check harness and connections 06/17/09
Polygon motor error, off timeout - Check harness and connections 06/17/09
Polygon motor error, off timeout - Polygon motor defective 06/17/09
Polygon motor error, off timeout - Polygon motor drive board defective 06/17/09
Polygon motor error, XSCRDY signial - Polygon motor drive board defective 06/17/09
Polygon motor error, XSCRDY signial - Polygon motor defective 06/17/09
Polygon motor error, XSCRDY signial - Check harness and connections 06/17/09
Laser beam detection error Black - laser sync detect sensor defective 06/17/09
Laser beam detection error Black - laser sync detect sensor harness defective 06/17/09
Laser beam detection error Black - LD unit defective 06/17/09
Laser beam detection error Black - IPU defective 06/17/09
Laser beam detection error Black - VBCU defective 06/17/09
Laser beam detection error Yellow - VBCU defective 06/17/09
Laser beam detection error Yellow - IPU defective 06/17/09
Laser beam detection error Yellow - LD unit defective 06/17/09
Laser beam detection error Yellow - Laser sync detect sensor defective 06/17/09
Laser beam detection error Yellow - Laser sync detect sensor harness defective 06/17/09
Laser beam detection error Magenta - Laser sync detect sensor harness defective 06/17/09
Laser beam detection error Magenta - Laser sync detect sensor defective 06/17/09
Laser beam detection error Magenta - LD unit defective 06/17/09
Laser beam detection error Magenta - IPU defective 06/17/09
Laser beam detection error Magenta - VBCU defective 06/17/09
Laser beam detection error Cyan - VBCU defective 06/17/09
Laser beam detection error Cyan - IPU defective 06/17/09
Laser beam detection error Cyan - LD unit defective 06/17/09
Laser beam detection error Cyan - Laser sync detect sensor defective 06/17/09
Laser beam detection error Cyan - Laser sync detect sensor harness defective 06/17/09
Laser sync detection error K leading edge LD0 - LD unit defective 06/17/09
Laser sync detection error K leading edge LD0 - LDB defective 06/17/09
Laser sync detection error K leading edge LD0 - IPU defective 06/17/09
Laser sync detection error K leading edge Not LD0 - IPU defective 06/17/09
Laser sync detection error K leading edge Not LD0 - LDB defective 06/17/09
Solution Text Updated
Laser sync detection error K leading edge Not LD0 - LD unit defective 06/17/09
Laser sync detection error Y leading edge LD0 - LD unit defective 06/17/09
Laser sync detection error Y leading edge LD0 - LDB defective 06/17/09
Laser sync detection error Y leading edge LD0 - IPU defective 06/17/09
Laser sync detection error Y leading edge Not LD0 - IPU defective 06/17/09
Laser sync detection error Y leading edge Not LD0 - LDB defective 06/17/09
Laser sync detection error Y leading edge Not LD0 - LD unit defective 06/17/09
Laser sync detection error M leading edge LD0 - LD unit defective 06/17/09
Laser sync detection error M leading edge LD0 - LDB defective 06/17/09
Laser sync detection error M leading edge LD0 - IPU defective 06/17/09
Laser sync detection error M leading edge Not LD0 - IPU defective 06/17/09
Laser sync detection error M leading edge Not LD0 - LDB defective 06/17/09
Laser sync detection error M leading edge Not LD0 - LD Unit defective 06/17/09
Laser sync detection error C leading edge LD0 - LD Unit defective 06/17/09
Laser sync detection error C leading edge LD0 - LDB defective 06/17/09
Laser sync detection error C leading edge LD0 - IPU defective 06/17/09
Laser sync detection error C leading edge Not LD0 - IPU defective 06/17/09
Laser sync detection error C leading edge Not LD0 - LDB defective 06/17/09
Laser sync detection error C leading edge Not LD0 - LD unit defective 06/17/09
FGATE error - Feedback high K - LD unit defective 06/17/09
FGATE error - Feedback high K - IPU defective 06/17/09
FGATE error - Feedback high K - Controller defective 06/17/09
FGATE error - Feedback high K - HDD defective 06/17/09
FGATE error - Feedback low K - HDD defective 06/17/09
FGATE error - Feedback low K - Controller defective 06/17/09
FGATE error - Feedback low K - IPU defective 06/17/09
FGATE error - Feedback low K - LD unit defective 06/17/09
FGATE error - Feedback high Y - LD unit defective 06/17/09
FGATE error - Feedback high Y - IPU defective 06/17/09
FGATE error - Feedback high Y - Controller defective 06/17/09
FGATE error - Feedback high Y - HDD defective 06/17/09
FGATE error - Feedback low Y - HDD defective 06/17/09
FGATE error - Feedback low Y - Controller defective 06/17/09
FGATE error - Feedback low Y - IPU defective 06/17/09
Solution Text Updated
FGATE error - Feedback low Y - LD unit defective 06/17/09
FGATE error - Feedback high M - LD unit defective 06/17/09
FGATE error - Feedback high M - IPU defective 06/17/09
FGATE error - Feedback high M - Controller defective 06/17/09
FGATE error - Feedback high M - HDD defective 06/17/09
FGATE error - Feedback low M - HDD defective 06/17/09
FGATE error - Feedback low M - Controller defective 06/17/09
FGATE error - Feedback low M - IPU defective 06/17/09
FGATE error - Feedback low M - LD unit defective 06/17/09
FGATE error - Feedback high C - LD unit defective 06/17/09
FGATE error - Feedback high C - IPU defective 06/17/09
FGATE error - Feedback high C - Controller defective 06/17/09
FGATE error - Feedback high C - HDD defective 06/17/09
FGATE error - Feedback low C - HDD defective 06/17/09
FGATE error - Feedback low C - controller defective 06/17/09
FGATE error - Feedback low C - IPU defective 06/17/09
FGATE error - Feedback low C - LD unit defective 06/17/09
LD error K - LD unit defective 06/17/09
LD error K - LDB harness or connection damaged 06/17/09
LD error Y - LDB harness or connection damaged 06/17/09
LD error Y - LD unit defective 06/17/09
LD error M - LD unit defective 06/17/09
LD error M - LDB harness or connections damaged 06/17/09
LD error C - LDB harness or connections damaged 06/17/09
LD error C - LD unit defective 06/17/09
Optical unit sensor error - Thermistor defective 06/17/09
Optical unit sensor error - VBCU defective 06/17/09
Optical unit sensor error - check harness and connections 06/17/09
Skew control Upper lower limit Y - ITB defective 06/17/09
Skew control Upper lower limit Y - ITB damaged / out of position 06/17/09
Skew control Upper lower limit Y - Optical unit damaged / out of position 06/17/09
Skew control Upper lower limit Y - Optical unit defective 06/17/09
Skew control Upper lower limit M - Optical unit defective 06/17/09
Skew control Upper lower limit M - Optical unit damaged / out of position 06/17/09
Solution Text Updated
Skew control Upper lower limit M - ITB defective 06/17/09
Skew control Upper lower limit M - ITB damaged / out of position 06/17/09
Skew control Upper lower limit C - ITB damaged / out of position 06/17/09
Skew control Upper lower limit C - ITB defective 06/17/09
Skew control Upper lower limit C - Optical unit defective 06/17/09
Skew control Upper lower limit C - Optical unit damaged / out of position 06/17/09
MUSIC continuous failure - MUSIC sensors dirty or defective 06/17/09
MUSIC continuous failure - Fusing belt surface damaged 06/17/09
Drum chage corona wire error K - CGB power pack defective 06/17/09
Drum chage corona wire error K - BCU defective 06/17/09
Drum chage corona wire error K - Check CGB harness and connections 06/17/09
Drum chage corona wire error K - OPC drum warn / defective 06/17/09
If SP mode is in different language check dip switches on I/O pcb 06/17/09
Java cannot be merge to or from any other app, has to be stand only type B 06/18/09
open port 1022 in the firewall for twain scanning 06/18/09

twain & network scanning lowest dpi is 100 default is 200 dpi 06/18/09

Print memory files repeatedly - erase all files with Fax SP5-102 06/18/09

legal paper check paper size - check that the paper size is set for 8 1/2 not 8 1/4 06/18/09

To access special SP mode, Turn machine on while holding the down arrow and job reset 06/18/09
Hot roller - #AE011115 06/19/09

Looses Touch Screen Adjustment - adj. lost when powered off, replace NVRAM 06/19/09
New Touch Screen Inoperative - touch screen installed backwards 06/19/09
Check internal print patterns if ok replace ccd 06/19/09
Line current was cut - run fax SP5-104 06/19/09

Line current was cut - check the phone line connection/connector 06/19/09

Line current was cut - replace the FCU 06/19/09

Fax home position switch 02, bit 1 (0 = memory, 1 = Immediate) 06/19/09


Registration sensor does not turn OFF - incorrect paper length set for bypass, use custom sizes 06/19/09
Solution Text Updated
Booklet folded wrong - see answer ID # 97432 in Global Knowledge Base on TSRC website 06/19/09
Stapler entrance jam Check all paper sizes if 8.5x11 long edge works flash engine -sys-and finisher 06/19/09
firmwate to the latest
Stapler entrance jam Replace stapler entrance sensor 06/19/09
AC charge output error M - VBCU defective 06/19/09
AC charge output error M - power pack defective 06/19/09
AC charge output error M - short in AC charge circut 06/19/09
AC charge output error C - short in AC charge circut 06/19/09
AC charge output error C - power pack defective 06/19/09
AC charge output error C - VBCU defective 06/19/09
AC charge output error Y - VBCU defective 06/19/09
AC charge output error Y - power pack defective 06/19/09
AC charge output error Y - short in AC charge circuit 06/19/09
Charge corona error leak K PCU - CGB power pack defective 06/19/09
Charge corona error leak K PCU - corona unit defective 06/19/09
Charge corona error leak K PCU - check harness and connections 06/19/09
Charge corona error wire cleaner - check harness and connections 06/19/09
Charge corona error wire cleaner - cleaner motor overload / bound 06/19/09
Charge corona error wire cleaner - cleaner motor defective 06/19/09
Charge development error M - power pack defective 06/19/09
Charge development error M - charge roller defective 06/19/09
Charge development error M - check harness and connections 06/19/09
Charge development error C - check harness and connections 06/19/09
Charge development error C - power pack defective 06/19/09
Charge development error C - charge roller defective 06/19/09
Charge development error Y - charge roller defective 06/19/09
Charge development error Y - power pack defective 06/19/09
Charge development error Y - check harness and connections 06/19/09
Drum charge error K - check harness and connections 06/19/09
Drum charge error K - CGB power pack defective 06/19/09
Drum charge error K - Charge unit defective 06/19/09
Drum charge error M - Charge unit defective 06/19/09
Drum charge error M - CGB power pack defective 06/19/09
Drum charge error M - Check harness and connections 06/19/09
Solution Text Updated
Drum charge error C - Check harness and connections 06/19/09
Drum charge error C - CGB power pack defective 06/19/09
Drum charge error C - Charge roller defective 06/19/09
Drum charge error Y - Charge roller defective 06/19/09
Drum charge error Y - CGB power pack defective 06/19/09
Drum charge error Y - Check harness and connections 06/19/09
Developer power pack error K - Check IOB harness and connections 06/19/09
Developer power pack error K - Check HVPS harness and connections 06/19/09
Developer power pack error K - Dev power pack defective 06/19/09
Developer power pack error K - HVPS defective 06/19/09
Developer power pack error K - IOB defective 06/19/09
Developer power pack error K - Dev unit defective 06/19/09
Developer power pack error M - Dev unit defective 06/19/09
Developer power pack error M - IOB defective 06/19/09
Developer power pack error M - HVPS defective 06/19/09
Developer power pack error M - Dev power pack defective 06/19/09
Developer power pack error M - HVPS harness defective 06/19/09
Developer power pack error M - IOB harness defective 06/19/09
Developer power pack error C - IOB harness defective 06/19/09
Developer power pack error C - HVPS harness defective 06/19/09
Developer power pack error C - Dev power pack defective 06/19/09
Developer power pack error C - HVPS defective 06/19/09
Developer power pack error C - Developer unit defective 06/19/09
Developer power pack error C - IOB defective 06/19/09
Developer power pack error Y - IOB defective 06/19/09
Developer power pack error Y - Dev unit defective 06/19/09
Developer power pack error Y - Dev power pack defective 06/19/09
Developer power pack error Y - HVPS defective 06/19/09
Developer power pack error Y - HVPS harness defective 06/19/09
Developer power pack error Y - IOB harness defective 06/19/09
Developer motor error K - DRB defective 06/19/09
Developer motor error K - Dev motor defective 06/19/09
Developer motor error K - Dev motor bound 06/19/09
Developer motor error M - Dev motor bound 06/19/09
Solution Text Updated
Developer motor error M - Dev motor defective 06/19/09
Developer motor error M - DRB defective 06/19/09
Developer motor error C - DRB defective 06/19/09
Developer motor error C - Dev motor defective 06/19/09
Developer motor error C - Dev motor bound 06/19/09
Developer motor error Y - Dev motor bound 06/19/09
Developer motor error Y - Dev motor defective 06/19/09
Developer motor error Y - DRB defective 06/19/09
Dev set error K - remove film seal from dev bottle and perform SP3801-003 to initize TD sensor 06/19/09
Dev set error M - remove film seal from dev bottle and perform SP3801-004 to initize TD sensor 06/19/09
Dev set error C - remove film seal from dev bottle and perform SP3801-005 to initize TD sensor 06/19/09
Dev set error Y - remove film seal from dev bottle and perform SP3801-006 to initize TD sensor 06/19/09
Toner supply motor error - Toner pump overloaded 06/19/09
Toner supply motor error - Subhopper overloaded 06/19/09
Toner supply motor error - Toner hopper motor defective 06/19/09
Toner supply motor error - check harness and connections 06/19/09
CIS adjust: down arrow > 8 > 0 (with blank sheet in ADF) 06/19/09
Fusing lamp stays on - check replace AC driver board 06/22/09
Load stamp data with sp5829. 06/22/09
Replace spring plates on ITB Assembly 06/22/09
PM Kit Number: PM2090350K / PM2090600K 06/22/09
Set Tray 1 & LCT paper size with SP5959. 06/22/09
Toner hopper error - Check connector on machine side for bent pins 06/22/09
MAC address of machine must match the MAC address for the @ remote = do SP 5846-2 and reboot 06/22/09
machine
Finisher shift motor error B830 - external tray jogger lift drive defective/out of position. 06/22/09
Part number for finisher/printer cable is C684 7001. 06/22/09
Large LCT does not auto select legal size - normal operation. 06/22/09
Replace Mother Board. 06/22/09
Error DHCP 101. Can not find any DHCP Servers. 06/22/09
Check FAX sp 2103-7 is set to 1. 06/22/09
Finisher jogger motor error - check/clean/replace jogger HP sensor 06/22/09
Finisher jogger motor error - replace jogger motor 06/22/09
Finisher jogger motor error - check for mechanical binds of joggers, motor 06/22/09
Solution Text Updated
Finisher jogger motor error - replace finisher main board 06/22/09
Check sp mode 2-12 is set not to 0. 06/22/09
Check if Registration motor gear set screws loose. 06/22/09
Paper tray over full preventing incoming fax from printing. 06/22/09

Duplex unit fan error - Replace duplex fan M29 &/or M30. 06/22/09
Key Counter Adapter A installation - White 13 pin harness goes to CN 254 of IOB 1 06/22/09
Mis-stapling one side - Clean or replace staple head 06/22/09
Black mechanical counter error - check connection to counter (option) 06/22/09
Black mechanical counter error - replace counter (option) 06/22/09
Black mechanical counter error - turn off SP5-987 for optional mechanical counter 06/22/09
Replace Relay roller spring clutch (D0391166) 06/22/09
Fusing error - Refer to TSB 023 06/22/09
Prints slow. User tools, print features, system, memory usage, set as font priority. 06/22/09
Relay sensor off -- clean or replace interval sensor 06/22/09
Paper exit sensor jam - Replace wiring harness part # B2475418.. 06/22/09
Check Rail is not bent and mounted tightly. 06/22/09

Isolate machine, remove all options and check door switches for continuity 06/22/09
Main Exit Sensor lag--clean replace main exit sensor 06/22/09
Developer fill error K - Developer bottle not set correctly 06/22/09
Developer fill error K - SP 3814-1 not run when dev was installed 06/22/09
Developer fill error M - SP 3814-1 not run when dev was installed 06/22/09
Developer fill error M - Developer in bottle clogged, no flow 06/22/09
Developer fill error M - Developer bottle not set correctly 06/22/09
Developer fill error C - Developer bottle not set correctly 06/22/09
Developer fill error C - Developer in bottle clogged, no flow 06/22/09
Developer fill error C - SP3814-1 not run when dev was innstalled 06/22/09
Developer fill error Y - SP3814-1 not run when dev was innstalled 06/22/09
Developer fill error Y - Developer bottle not set correctly 06/22/09
Developer fill error Y - Developer clogged in bottle, no flow 06/22/09
TD sensor error (VT High) K - TD sensor defective, replace PCU. Must be done as set. 06/22/09
TD sensor error (VT High) K - TD sensor harness or connection damaged 06/22/09
TD sensor error (VT High) M - TD sensor harness or connection damaged 06/22/09
TD sensor error (VT High) M - TD sensor defective, replace PCU. Must be done as set. 06/22/09
Solution Text Updated
TD sensor error (VT High) C - TD sensor defective, replace PCU. Must be done as set. 06/22/09
TD sensor error (VT High) C - TD sensor harness or connections damaged 06/22/09
TD sensor error (VT High) Y - TD sensor harness or connections damaged 06/22/09
TD sensor error (VT High) Y - TD sensor defective, replace PCU. Must be done as set 06/22/09
TD sensor error (VT low) K - TD sensor defective, replace PCU. Must be done as set 06/22/09
TD sensor error (VT low) K - TD sensor harness or connection damaged 06/22/09
TD sensor error (VT low) M - TD sensor harness or connection damaged 06/22/09
TD sensor error (VT low) M - TD sensor defective, replace PCU. must be done as a set 06/22/09
TD sensor error (VT low) C - TD sensor defective, replace PCU. must be done as a set 06/22/09
TD sensor error (VT low) C - TD sensor harness and connector damaged 06/22/09
TD sensor error (VT low) Y - TD sensor harness and connector damaged 06/22/09
TD sensor error (VT low) Y - TD sensor defective, replace PCU. Must be done as a set. 06/22/09
TD sensor adjustment error K - TD sensor defective, replace PCU. Must be done as a set. 06/22/09
TD sensor adjustment error K - TD sensor harness or connection damaged 06/22/09
TD sensor adjustment error M - TD sensor harness or connection damaged 06/22/09
TD sensor adjustment error M - TD sensor defective, replace PCU. Must be done as a aset. 06/22/09
TD sensor adjustment error C - TD sensor defective, replace PCU. Must be done as a aset. 06/22/09
TD sensor adjustment error C - TD sensor harness or connections damaged. 06/22/09
TD sensor adjustment error Y - TD sensor harness or connections damaged. 06/22/09
TD sensor adjustment error Y - TD sensor defective, replace PCU. Must be done as a set. 06/22/09
Drum motor error K - Drum motor defective 06/22/09
Drum motor error K - Drum motor bound, blocked 06/22/09
Drum motor error K - check harness and connections 06/22/09
Drum motor error M - check harness and connections 06/22/09
Drum motor error M - Drum motor defective 06/22/09
Drum motor error M - Drum motor bound, blocked 06/22/09
Drum motor error C - Drum motor bound, blocked 06/22/09
Drum motor error C - Drum motor defective 06/22/09
Drum motor error C - check harness and connections 06/22/09
Drum motor error Y - check harness and connections 06/22/09
Drum motor error Y - Drum motor bound, blocked 06/22/09
Drum motor error Y - Drum motor defective 06/22/09
ID sensor error, Calibration - Check ID sensor harness and connections 06/22/09
ID sensor error, Calibration - ID sensor defective 06/22/09
Solution Text Updated
ID sensor error, Calibration - ID sensor dirty 06/22/09
ID sensor error, Calibration - check ITB connections 06/22/09
ID sensor error, Development K - CQ issue, to dark or light 06/22/09
ID sensor error, Development K - LD unit defective 06/22/09
ID sensor error, Development K - Potential sensor defective 06/22/09
ID sensor error, Development K - ITB for seperation abnormal 06/22/09
ID sensor error, Development K - Transfer power pack defective 06/22/09
ID sensor error, Development M - Transfer power pack defective 06/22/09
ID sensor error, Development M - ITB seperation abnormal 06/22/09
ID sensor error, Development M - LD unit defective 06/22/09
ID sensor error, Development M - Potential sensor defective 06/22/09
ID sensor error, Development M - CQ issue, to dark or light 06/22/09
ID sensor error, Development C - CQ issue, to dark or light 06/22/09
ID sensor error, Development C - Potential sensor defective 06/22/09
ID sensor error, Development C - LD unit defective 06/22/09
ID sensor error, Development C - ITB seperation abnormal 06/22/09
ID sensor error, Development C - Transfer power pack defective 06/22/09
ID sensor error, Development Y - Transfer power pack defective 06/22/09
ID sensor error, Development Y - ITB seperation abnormal 06/22/09
ID sensor error, Development Y - LD unit defective 06/22/09
ID sensor error, Development Y - Potential sensor defective 06/22/09
ID sensor error, Development Y - CQ issue, to dark or light 06/22/09
Custom size ON/Off Set SP5112 to 0 for off ,1 for on. 06/22/09
Monitor error - Reseat or replace controller memory DIMM 06/22/09
Replace laser diode unit. 06/22/09
Finisher upper tray error - unglued mylar in exit guide plate 06/22/09
To Progarm User codes - See B064 TSB 87 for detailed instructions. 06/22/09
Drum wrap jam - Refer to section 8.6 Detach voltage adjustment 06/22/09
Drum wrap jam - Refer to TSBs 22 / 19 06/22/09
Drum wraps - Refer to TSB 022 06/22/09
Replace spring on shift idler rollers FSM page 6-90 06/22/09
Check harness for pinched wires under front removable cover 06/22/09
Fusing exit sensor late - Inspect exit guide rollers 06/22/09
Reset supply counter: UT > SYS settings > supply counter > reset 06/22/09
Solution Text Updated
Perform shading test: Menu > # > 1934 > machine test > shading test > add blank sheet 06/22/09
Registration Sensor does not turn ON - Re-form/replace A2 plate above relay sensor 06/23/09
Registration Sensor does not turn ON - try SP1-003 buckle adjustment 06/23/09
Registration Sensor does not turn ON - replace paper feed tires 06/23/09
Registration Sensor does not turn ON - check paper condition and stacking 06/23/09
Undefined error - reconnected bridge unit sensor harness 06/23/09
Undefined error - reload software 06/23/09
Undefined error - reformat HDD 06/23/09
Duplex dog ears - check for bridge unit guides #D3864674, Qty 2, page 1-36 of FSM 06/23/09

Defective NVRAM 06/23/09


Defective hard drive 06/23/09
User name = Admin, password = blank 06/23/09
WIM password is: name=blank, password=password 06/24/09
Fusing overheat error 2 (center): Defective Power Switch 06/24/09
(1) Black drum motor error - check black waste toner system for blockage and backup 06/24/09
Main motor lock: Replace Main Motor 06/24/09
Main motor lock: Replace BICU board 06/24/09
Specify sender name: UT> Sys Settigs> File Transfer> Input Admin Email> Auto Specify Sender> Enable 06/24/09

Number of rings to answer - fax SP2-103-007, Parameter 6, input value for # of rings wanted (default is 1) 06/24/09

NVRAM self-diagnostic error: Swap over NVRAM from old controller 06/24/09

Diagonal white void lines - replace dev clutch for failed color 06/24/09
Two tray finisher jogger error - check/clean/replace jogger HP sensor 06/24/09
Two tray finisher jogger error - check for mechanical binds in jogger 06/24/09
Two tray finisher staple hammer error - check for jammed staples 06/24/09
Two tray finisher staple hammer error - replace stapler motor 06/24/09
Two tray finisher stack feed out motor error - check/clean/replace stack feedout HP sensor 06/24/09
As per Operator Manual - Open rear of machine. 06/24/09
High voltage power output error: Refer to TSB bulletin #11 06/24/09
Stopping Fax Tx: Down> Commands> Cancel> Ok. 06/24/09
Set NCU Parameter CC=017 06/24/09
Set User Parameter Switch 02 Bit 4, 1=On, 0=Off 06/24/09
Solution Text Updated
Fuser error: Reset code= Clear/Stop 107 Color Start> Maintenance> Engine Maintenance> SC Fuser Reset 06/24/09

Toner collection motor sensor error - Replace paper feed board 06/25/09
Toner collection motor sensor error - Toner collection motor defective 06/25/09
Toner collection motor sensor error - Too much load on drive mechanism 06/25/09
Toner collection motor sensor error - Toner collection motor sensor dirty or defective 06/25/09
Main scan magnification adjustment is SP 290-001 06/25/09
False waste toner bottle full - Replace toner overflow sensor 06/25/09
False waste toner bottle full - Excessive load on waste toner collection coil 06/25/09
False waste toner bottle full - Replace torque limiter on waste toner collection coil 06/25/09
Developer motor lock error- check motor gears 06/25/09
Developer motor lock error - Developer motor defective 06/25/09
Developer motor lock error - Developer unit over full, bound drive 06/25/09
Skew sensor does not turn OFF - SP6-007-013 to check Skew Sensor (FSM is wrong) 06/25/09
Drum binding Replace Drum bearing and shaft 06/25/09
Ready & red print key, format HDD's SP 5832. 06/25/09
Reports ON/OFF - Parameter switch 3, bit 0 =1 for memory, bit 5= 1 for Immediate 06/25/09
Fatal kernel error: VM card option needs total of 1Gig of memory installed (2x512mb DIMMS) 06/25/09
Refer to TSB D052-007 for assistance 06/25/09
Set SP 5113 to 1 to enable external counter 06/29/09
Adjust SP 2209 to increase toner add a lower value adds more 06/29/09
lube bushings in transport assembly 06/30/09
Log in (WIM) with a user code as the user name, with no password. 06/30/09
Self-diagnostic error Optional RAM: Reset memory DIMM 06/30/09

Self-diagnostic error Optional RAM: Defective memory DIMM 06/30/09

Printer option not operational - Replace print controller pcb 07/01/09


SD Card Authentication Failure - Remove all SD cards, Power cycle machine, Reinstall Print/Scan SD card, 07/01/09
update printer/netfile firmware, reinstall all SD cards
Copy exit lever missing or out of position 07/01/09
Doc Server option not working - SP5-967 0=On, 1=OFF 07/01/09
Paper position sensor slide motor error - check entrance sensor and chad sensors are connected 07/01/09

Interface Type A for external counter EDP code 413012 07/01/09


Solution Text Updated
NVRAM self-diagnosis error - NVRAM needs to be reseated 07/01/09
NVRAM self-diagnosis error - replace NVRAM 07/01/09
NVRAM self-diagnosis error - replace controller board 07/01/09
Empty waste toner tank 07/01/09
Plastic window on waste toner tank is cover in toner 07/01/09
TD sensor error: Defective PCU 07/01/09
TD sensor error: Poor connection of PCU 07/01/09
GAVD communication error: Defective EGB 07/01/09
to clear add toner condition-- cram memory 07/02/09
Final part availability Date: 12/1/2008 07/02/09
run Sp 64 to add toner 07/02/09
Transfer leak--replace transfer power pack 07/02/09
Time difference from copier to email receiver, check sp 5302 if set correctly and you want to prove what 07/02/09
caused the delay, please investigate the communication log of the e-mail server.
Transfer Bias Roller Leak - Transfer power pack defective 07/02/09
Transfer Bias Roller Leak - Transfer terminals poor connection 07/02/09
Transfer Bias Roller Leak - Transfer belt or unit defective 07/02/09
6th tray jam - Replace feed unit # B5112500.. 07/02/09
Transfer Bias Roller Leak - Check for damp/wet paper condition. 07/02/09
check dieset knob J3 is at home position (line on punch shaft at 9 O'Clock position) 07/02/09

check backgage linkage is not stuck ( see TSB VR5-009) 07/02/09

Can not remove toner bottle. Sp-mode 5804 97 or 98 for upper and lower toner bottle cap motor. 07/02/09
ID sensor error--clean replace ID sensor 07/02/09
WIM into MFP and enable PC control. 07/02/09
Unable to print can ping - Suggest to wim into mfp and turn on PC control. 07/02/09
Heat roller thermistor error. Refer to TSB B132 - 82 07/02/09
What is the correct RAM capacity? 1,384MB standard / 128MB comes with printer / scanner kit 07/02/09
Change ethernet speed is found in user tools/system settings/interface settings. 07/02/09
User code programming - Please refer to TSB B140-087 07/02/09
ADF feed in jams. Check or replace feed in plastic covers on ADF. 07/02/09
795-1 master to slave board error- check slave board connectors on perfect binder 07/02/09
Replace Drum Motor and timing belt. 07/02/09
Finisher entrance sensor jam. If more than million punches replace punch unit. 07/02/09
Solution Text Updated
To activate Print/Scan option set sp5985-1 & 5985-2 to 1 and reboot. 07/02/09
All file stay in memory. fax sp 6105 to print all faxes 07/02/09
All file stay in memory. Check fax reception settings set to print and not store. 07/02/09
ADF feed in jams. Check or replace feed in plastic covers on ADF. 07/02/09
Pressure plate error. Suggest to check pressure plate home position sensor. 07/02/09
Image shift to Op side - Place washer under front left corner (paper exit corner). Image shift to Non-op 07/02/09
side - Put washer under front right corner (paper feed corner). Use 1.5mm to 2mm washer. Field Fix

Not adding or calling for ink. Perform ink detect sensor calibration. Issue resolved. 07/02/09
Parallelogram only - perform adj pg 3-90 in FSM 07/02/09

Developer fill failed - Make sure machine is fully warmed up. 07/02/09
Developer fill failed - Inspect dv unit for any developer remaining on TD sensor. 07/02/09
Fatel kernal error - Controller - replace nvram 07/02/09
Log in as supervisor. User tools, system settings, administrator tools, program/change admin. 07/02/09
Tray 1 feed error - Check for broken or disconnected return spring for pick up solenoid. 07/02/09
To modify an existing fax cover page, go to C:\Documents and Settings\All Users\Documents\LAN-Fax 07/02/09
Utilities\CoverSheet edit any one of the 3 samples available and save with a new file name

Fails TD intialization. Reinstall toner hopper. Lock in t/b assy. Close front cover, Complete developer setup 07/02/09
SP 3811
All file stay in memory. Check fax reception settings set to print and not store. 07/02/09
Print scan option not recognized after updating system firmware to V1.09 This will happen if one of the 07/02/09
new firmwares is not updated. Update all latest firmware.
Printer Scanner option missng after updating System V 1.09 firmware - Updating all firmware will repair 07/02/09
the missing Print scan options
Fails developer fill - Perform sp5804-99 to 102 to manually fill the developer units. 07/02/09
Net file error - Reformat HDD with SP 5832-11 07/02/09
SBU error - Check connections from LCT to Main unit, communication error 07/02/09
Adjust punch position - Sub-Scan use SP6-128 07/02/09
Adjust punch position - Main-Scan use SP6-129 07/02/09
Can not calibrate? Replace Touch screen. 07/02/09
LDAP authentication access control - In SSP mode set SP 5401 - 06 through 046 to the desired settings 07/02/09

Can not access web operations. Enable Sp-mode 5828-091. 07/02/09


All file stay in memory. fax sp 6105 to print all faxes 07/02/09
Solution Text Updated
All file stay in memory. Check fax reception settings set to print and not store. 07/02/09
Replace LCD screen 07/02/09
ADF feed in jams. Check or replace feed in plastic covers on ADF. 07/02/09
Authentication only for specific functions. Special sp 5420 07/02/09

controller start up error - reseat connectors on controller 07/02/09

Paper position slide sensor motor error- check connectors 07/02/09

Message, Incompatable USB device connected. Set Scanner SP 1013 to 1.. 07/02/09

All file stay in memory. fax sp 6105 to print all faxes 07/02/09

All file stay in memory. Check fax reception settings set to print and not store. 07/02/09

controller start up error - remove fax card and reboot 07/02/09

Unable to WIM into MFP - SP 5985-1 must be set to 1, 2 is for security 07/02/09

Fan motor control to prevent toner from clumping is sp-mode 2-972 07/02/09

To web into machine, set NIC and USB sp 5985-1 set to 1 from 2, 2 is for security 07/02/09

ADF feed in jams. Check or replace feed in plastic covers on ADF. 07/02/09

Refer to TSB D078 - 37 07/02/09


System software DVD is D4506740 07/02/09
Parts inquiry, submit parts inquiry through tsc website 07/02/09
Staple tray, Jamming due to static buildup - Check / install grounding plate on finisher frame. 07/02/09
Confirm that paper tray settings for legal paper is not 8 1/4 X 14.. 07/02/09
Empty waste tank and make sure window in tank is clean. 07/02/09

BK160 - PCB MD6DC C not connected 07/02/09


Laser synch detect error C - Replace LD Unit Cyan 07/02/09
Clean up optics - Toner blocking light path 07/02/09
Feed jam, check for paper blocking 3rd Paper Feed Sensor 07/02/09
No RX- Set time to USA,Set time Zone to local,Turn off ECM, and set monitor type to 1. 07/02/09
Check harness connections at S20 and S34 07/06/09
Solution Text Updated
Cannot connect to remote diagnostic server message- To turn off set SP5816-1 to 0 and reboot. 07/06/09
Charge leak error - replace charge corona assembly 07/06/09
Charge leak error - CGB power pack defective 07/06/09
Charge leak error - Harness and connections 07/06/09
Charge corona error. replace corona unit and enblock as set 07/06/09
Finisher exit jam - Replace exit rollers # AF020581.. 07/06/09
Charge corona error. replace corona unit and endblock as set 07/06/09
Fusing lamp error - Refer to TSB D052- 6 for SC 542 07/06/09
C231 machine screens - C231 2304 Cloth Screen - LG , C231 2583 Metal Screen - LG 07/06/09
Charge roller bias leak - replace PCU wire harness 07/06/09

IP Hammermill Ultra Premium Photo Laser Coated gloss LT 8pt/180gsm is a recommended stock 07/06/09
How do I set the internal LCT paper size, Sp-mode 5959 07/06/09
2nd paper feed sensors lag (remains off)---swap out paper feed unit 07/06/09
Charge corona error. replace corona unit and enblock as set 07/06/09

Print and Scan settings and configuration. Suggest sp modes 5985 1 and 2 must be set to 1 and not 0 or 2 07/06/09

To program User codes follow B064 TSB # 87 07/06/09

Able to ping not print or scan. Set 5985 1 and 2 to 1 and reboot 07/06/09

Cannot connect to dhcp server message displayed-Set SP5985-1 to 0 and reboot. 07/06/09
Z-fold mounting bracket part numbers - B660 4148 Coupling Bracket - Rear / B660 4149 Coupling Bracket 07/06/09
- Front.
Charge corona error. replace corona unit and enblock as set 07/06/09
Functional Problems - replace controller 07/06/09
Functional Problems - reload firmware 07/06/09
Functional Problems - see FSM page 7-21 for controller self checks 07/06/09
Charge corona error. replace corona unit and receptical as set 07/06/09
Charge corona error. replace corona unit and receptical as set 07/06/09
Charge corona leak - Replace Charge corona assembly 07/06/09
Fuser noise - replace fuser bearings 07/06/09
Can you retrieve a failed Email - not possible 07/07/09
FF in LED display - make sure service switches are set to off 07/07/09
Hot Folders cannot be run in service mode. 07/07/09
Solution Text Updated
Not possible to migrate a E7000 address book to a E7100. 07/07/09
If fiery sytem software will not load by crossover cable - try USB Flash tool. 07/07/09
Get system software from FTP://NSCDOM.com 07/07/09
You cannot limit number of copies per user and per user code. 07/07/09
Shift tray motor error. check lower and upper limit sensors 07/07/09
Relay jam - Check the relay guide plate on registration unit. 07/07/09
Charge AC output error - 01=Bk, 02=Yel, 03=Mag, 04=Cyan 07/07/09
Charge AC output error - replace Power Pack B/C 07/07/09
Charge AC output error - replace BCU 07/07/09
Charge AC output error - check effected PCU connector 07/07/09
Charge AC output error - replace effected PCU 07/07/09
EFI Fiery drivers for Mac OS X only 10.1- 10.4 available 07/07/09
Postscript option is needed 07/07/09
Fiery default password - password = Fiery.1 07/07/09
Fiery loading please wait - fiery to machine cable on backwards match labels on cable to proper 07/07/09
connections.
EB135 SMB error occurs when scanning via SMB to a Windows vista share folder. Suggest to load patch 07/07/09
1-VXUKA
EB135 fiery using CS3 on OSX10.5 image on second copy of a print is rotated 90 degrees. Suggest to load 07/07/09
patch 1-XAUIR and reboot fiery
EB135 fiery printing does not restart when paper movers from the left to the right in tandem tray. 07/07/09
Suggest to load patch 1-X2ID6 and reboot fiery.
EB135 fiery printing microsoft mail merge job with freeform feature crashes the EB135. Suggest to load 07/07/09
patch 1-W0M8W and reboot fiery.
EB135 fiery unwanted lwhite lines appear on the right side of the output when the customers postscript 07/07/09
file is down loaded to fiery. Suggest to load patch 1-WX6JN and reboot fiery.
EB135 fiery does not support remote desktop function 07/07/09
Address book error - do SP5-846-047 (initialize local address book) 07/07/09

Java Reset - use SP5-401- 200, 201,210,211,220,221,230 and reset to 0 07/07/09

Address book error on B model - SP5-801-015 07/07/09

Address book error on B model - SP5-846-047 (initialize address book) 07/07/09

Fusing temp warmup error(center): Defective thermistor 07/07/09


Fusing temp warmup error(center): Defective fusing lamp 07/07/09
Solution Text Updated
Fusing temp warmup error(center): Defective power supply 07/07/09
Fusing temp warmup error(center): Defective thermostat (open) 07/07/09
Fiery not recognized - set SP5-985-001 & 002 to 0 & remove sd card from upper slot. 07/07/09
Set SP mode 5193 - 1 for fiery E7100 setup 07/07/09
E 7100 System Software go to ftp://nscdom.com (iso file) 07/07/09
Get EFI system software from - ftp://nscdom.com 07/07/09
Get command workstation at:www.efi.com/cws5/ 07/07/09
You cannot limit number of copies per user and per user code. 07/07/09
Occurs when entering Auto Off from Ready mode - update System Firmware to v1.20 or higher 07/07/09
Caused by quickly inserting/removing USB memory - update System Firmware to v1.20 or higher 07/07/09
Magenta drum/development mtr error - check/clean/replace drum phase sensor use SP5-803-35 to 07/07/09
check
White level detection error - update Engine firmware to v1.55.08 or higher 07/07/09
Caused by toner end conditon during print job - update Engine firmware to v1.55.08 or higher 07/07/09
Paper full condition occurs during booklet job - update Engine firmware to v1.55.08 or higher 07/07/09
Occurs after staple jam recovery - update Engine firmware to v1.55.08 or higher 07/07/09
Caused by quickly inserting/removing USB memory - update Network Support Firmware to v8.25 or 07/07/09
higher
Internet fax or on demand email received while in energy saver mode - update Network Docbox firmware 07/07/09
to v1.02 or higher
E5100 support - needs System Firmware v1.16 or higher 07/07/09
WIM shows wrong PM alerts - update Printer firmware to v1.17 or higher and System to v1.17 or higher 07/07/09

Relay jam - Check the relay guide plate on registration unit. 07/07/09
You cannot limit number of copies per user and per user code. 07/07/09

Lan fax. Use M8 lan fax driver from web site 07/07/09

Relay jam - Check the relay guide plate on registration unit. 07/07/09

To enable E-8100, set SP 5193 to 1 & SP 5985 1 & 2 to 0.. 07/07/09


Can Micropress coexist with Copy connect - No - System firmware is special for both applications 07/07/09

You cannot limit number of copies per user and per user code. 07/07/09
2 tray finisher tray 1 lift error - check/clean/replace upper stack height sensor 07/07/09
2 tray finisher tray 1 lift error - check for mechanical binds 07/07/09
Solution Text Updated
2 tray finisher stapler rotation motor error - check for mechanical binds 07/07/09
2 tray finisher stapler rotation motor error - replace rotation motor 07/07/09
2 tray finisher punch motor error - check/clean/replace punch HP sensor 07/07/09
2 tray finisher punch motor error - replace motor 07/07/09
2 tray finisher punch motor error - check for mechanical binds 07/07/09
2 tray finisher stapler motor error - check/clean/replace stapler HP sensor 07/07/09
2 tray finisher stapler motor error - check for mechanical binds 07/07/09
2 tray finisher stapler motor error - replace stapler motor 07/07/09
2 tray finisher exit guide plate motor error - check/clean/replace guide plate HP sensor 07/07/09
2 tray finisher exit guide plate motor error - replace exit guide plate motor 07/07/09
2 tray finisher tray 1 shift motor error - check/clean/replace tray 1 shift sensor 07/07/09
2 tray finisher tray 1 shift motor error - replace tray 1 shift motor 07/07/09
2 tray finisher tray 2 lift motor error - check for mechanical binds 07/07/09
2 tray finisher tray 2 lift motor error - replace lift motor 07/07/09
2 tray finisher tray 2 shift motor error - check/clean/replace tray 2 shift sensor 07/07/09
2 tray finisher tray 2 shift motor error - replace tray 2 shift motor 07/07/09
Booklet finisher transport motor error - replace transport motor 07/07/09
Booklet finisher transport motor error - check/clean/replace folder HP sensor 07/07/09
Booklet finisher paddle motor error - replace paddle motor 07/07/09
Booklet finisher paddle motor error - check/clean/replace paddle HP sensor 07/07/09
Booklet finisher stapler slide motor error - replace slide motor 07/07/09
Booklet finisher stapler slide motor error - check/clean/replace stapler HP sensor 07/07/09
Booklet finisher front jogger motor error - check mechanical operation 07/07/09
Booklet finisher front jogger motor error - check/clean/replace front jogger HP sensor 07/07/09
Booklet finisher rear jogger motor error - check mechanical operation 07/07/09
Booklet finisher rear jogger motor error - check/clean/replace rear jogger HP sensor 07/07/09
Booklet finisher stack tray exit motor error - replace stack exit motor 07/07/09
Booklet finisher stack tray exit motor error - check/clean/replace stack tray HP sensor 07/07/09
Booklet finisher stapler/folder motor error - replace stapler/folder motor 07/07/09
Booklet finisher stapler/folder motor error - check/clean/replace stapler HP sensor 07/07/09
Booklet finisher stapler/folder motor error - check/clean/replace folder-roller HP sensor 07/07/09
Booklet finisher lift motor error - check/clean/replace upper limit sensor 07/07/09
Booklet finisher lift motor error - check/clean/replace paper height sensor 07/07/09
Booklet finisher backup data error - check insertion of or replace finisher EEPROM 07/07/09
Solution Text Updated
Booklet finisher punch unit controller error - check insertion of or replace punch unit controller EEPROM 07/07/09

Booklet finisher punch unit sensor error 1 - check/clean/replace paper edge and size sensors 07/07/09
Booklet finisher punch unit registration motor error - check/clean/replace home position sensor 07/07/09

Booklet finisher punch unit registration motor error - replace registration motor 07/07/09
Booklet finisher punch unit punch motor error - replace punch motor 07/07/09
Booklet finisher punch unit punch motor error - check/clean/replace HP sensor 07/07/09
Controller boot load error - update controller system ROM 07/07/09
Controller boot load error - use authorized SD card for booting 07/07/09
Watch dog error - replace controller 07/07/09
Watch dog error - reload software 07/07/09
Process error - reload firmware 07/07/09
Process error - replace controller 07/07/09
Process error - replace memory DIMM 07/07/09
Fiery does not recover after misfeed - Install patch 1 - ZPVPD - TSB G178 - 003 07/07/09
Jam recovery error message does not clear from screen after recovery - Install patch 1 - ZPVPD - TSB 07/07/09
G178 - 003
Engine prints out incorrect data with only yellow (should be black) - Install patch 1 - ZPVPD - TSB G178 - 07/07/09
003
Defective registration clutch 07/08/09
LD HP sensor does not turn ON (BK only) - check flat cable tension to black laser unit [too tight] 07/08/09
LD HP sensor does not turn ON (BK only) - check/clean/replace HP sensor 07/08/09
LD HP sensor does not turn ON (BK only) - reseat CN 220 on BCU 07/08/09
LD HP sensor does not turn OFF (BK only) - Check the sensor actuator position of the LD positioning 07/08/09
motor
LD HP sensor does not turn OFF (BK only) - replace the LD positioning motor 07/08/09
LD HP sensor does not turn OFF (BK only) - clean/replace the LD HP Sensor 07/08/09
LD HP sensor does not turn OFF (BK only) - check/replace PSU 07/08/09
LD HP sensor does not turn OFF (BK only) - fuse 91 on power supply open 07/08/09
Explained how to use user tools and change settings 07/08/09
Parameter settings - User Tools, Fax Features, Administrator Tools, Parameter Settings 07/08/09
Admin password lost - Login as supervisor, access system settings, admin tools, chamge/set admin to 07/08/09
change admin password
Can't WIM into machine - clear NIC with SP5-801-10 and 11 07/08/09
Check Exit sensor using SP 5803-10 07/08/09
Solution Text Updated
SBU-IPU comm error on CF model - check connection on scanner unit 07/08/09
SBU-IPU comm error on CF model - replace SBU 07/08/09
SBU-IPU comm error on CF model - replace IPU 07/08/09
SBU-IPU comm error on CF model - check for external electrical noise 07/08/09
Booklet finisher punch unit sensor error 2 - check/clean/replace sensor 07/08/09
Set SP 5-912-001 to 0 to disable PCU alarm 07/09/09
Network file error: Execute Sp 5-832-011 07/09/09
Network file error: Defective hard drive 07/09/09
ASIC error - replace controller board 07/09/09
HDD error - check connections between HDD and controller 07/09/09
HDD error - replace HDD 07/09/09
HDD error - replace controller 07/09/09
HDD error - format with SP5-832 07/09/09
NIB error - replace controller 07/09/09
NIB error - try SP5-801 NCS clear 07/09/09
NVRAM error - check NVRAM insertion on board 07/09/09
NVRAM error - replace NVRAM 07/09/09
NVRAM error - replace controller board 07/09/09
RTC error - turn MSW off and on 07/09/09
RTC error - replace RTC battery 07/09/09
Flash ROM error - replace controller 07/09/09
Engine I/F ASIC error - replace motherboard 07/09/09
Optional RAM error - replace RAM 07/09/09
Network Interface error - replace controller 07/09/09
IEEE1394 error - replace controller 07/09/09
Wireless card not detected - check connection of card 07/09/09
Wireless LAN not detected - check connection 07/09/09
Wireless LAN not detected - replace wireless card 07/09/09
Wireless LAN card error - replace wireless card 07/09/09
Wireless LAN card error - check connection 07/09/09
Wirelss LAN card error - replace card 07/09/09
USB interface error - replace USB board 07/09/09
HDD error - initialize HDD with SP5-832 07/09/09
HDD error - replace HDD 07/09/09
Solution Text Updated
HDD reboot error - replace HDD 07/09/09
HDD reboot error - format with SP5-832 07/09/09
HDD read error - format with SP5-832 07/09/09
HDD read error - replace HDD 07/09/09
HDD CRC error - format with SP5-832 07/09/09
HDD CRC error - replace HDD 07/09/09
HDD access error - format with SP5-832 07/09/09
HDD access error - replace HDD 07/09/09
SD card authentication error - replace SD card 07/09/09
SD card error - reinstall the SD card 07/09/09
SD card access error - replace the SD card 07/09/09
SD card access error - format the SD card on your PC and reload firmware 07/09/09
Address book error - Initialize address book with SP5-846-050 07/09/09
Address book error - replace HDD 07/09/09
HDD mail data error - format HDD with SP5-832 07/09/09
HDD mail data error - replace HDD 07/09/09
HDD mail transfer error - format HDD with SP%-832 07/09/09
HDD mail transfer error - replace HDD 07/09/09
Delete all error HDD - replace HDD 07/09/09
Delete all error HDD - format with SP5-832 07/09/09
Delete all error 2 - turn MSW off/on and try again 07/09/09
Log data error - format HDD with SP5-832 07/09/09
Log data error - replace HDD 07/09/09
Log data error - replace SD card 07/09/09
Log data error - replace NVRAM 07/09/09
Electrical counter error - replace NVRAM 07/09/09
Electrical counter error - replace controller 07/09/09
Printer app error - reload firmware 07/09/09
Printer app error - check for memory shortage on optional RAM 07/09/09
Printer Font error - check correct data is on SD card 07/09/09
Software error - reload engine and controller firmware 07/09/09
Software error - replace controller 07/09/09
Software error - insufficient memory 07/09/09
Software error - reload firmware 07/09/09
Solution Text Updated
Undefined error - reload firmware 07/09/09
BCU error - check DIP switch settings (see table page 5-109 of FSM) 07/09/09
Application start error - reload firmware 07/09/09
Application start error - replace controller 07/09/09
Application start error - check connections of ROM, RAM, SD card 07/09/09
Standby Low Temp Error: Defective Power Supply 07/09/09
Standby Low Temp Error: Defective Thermistor 07/09/09
Standby Low Temp Error: Reset SC code using SP 5810, After selecting "1" hold Halftone key and press the 07/09/09
OK key
Software error- save NVRAM, clear memory and reload NVRAM. 07/10/09
Stapler motor error Clean and inspect stapler unit 07/10/09
Stapler exit error Clean and inspect stapler exit sensor 07/10/09
IH inverter current error - replace IH coil (#D0294325) check across T1/T2 on inverter board for continuity 07/10/09

IH inverter current error - replace IH inverter board (#D0295170) 07/10/09


sp 5853 load stamp data 07/10/09

Replace Contact Image Sensor 07/10/09


Nic Card Part Number B594-5660 07/13/09
jam code 053 023- no 24v at cn 252 B1 and B4 of the DRB pcb please check front door switch for 24V1 07/13/09
T202-1,2
Fusing pressure release motor error, sm pg 4-45 and 6-120 07/13/09
set sp 3904- to 1- warm up short mode 07/13/09
duplex jogger fence motor error- replace motor. 07/14/09
B070 5705 PCB: Control Board: Ass'y 07/14/09
BK5010 not recognised-docking sensor un plugged/out of position. 07/14/09

Tab sheet feeding kit part # is VR340033. 07/14/09


System SW CD ROM version 1.1 - G8158622 07/14/09
Duplex Entrance sensor - Replace front door switch, loss of power to duplex unit motors.. 07/14/09
Aficio 5560V is a unit sold pre-boxed with a fiery e-7000. 07/14/09
GBC III Bypass guide - long VR340030 07/14/09
B840 1257 SD-Card Prt/Scn (D101 Series) 07/14/09
Reflash firmware for System-Engine and LCDC 07/14/09
HDD start up error: check if PS3 card in service slot. 07/14/09
Solution Text Updated
See 3.1 admin guide page 24 for remote install instructions. 07/14/09
Webtools and copier webimage monitor. Only webtools can be viewed thru fiery and not webimage 07/14/09
monitor.
Double feed detection - Reformat HDD. 07/14/09
Independent supplier toner cartridge has been set - Turn SP 5051 off to disable message from appearing 07/14/09

Door open won't clear - Replace PSU 07/14/09


ID Sensor Error Black - Reseat all connecters on the controller 07/14/09
The IEEE802.11 authentication can be enabled with no wireless card installed. Make sure IEEE802.11 is 07/14/09
not enabled.
Fax forwarding - To turn off local print when fowarding set user parameter swith 11 bit 6 to 0. 07/14/09
end of line error --set fax sp 1105-11 bit 4 to 1 07/14/09
Potential sensor calibration error 7 - Potential sensor defective 07/14/09
Potential sensor calibration error 7 - Potential sensor harness disconnected 07/14/09
Potential sensor calibration error 7 - IOB defective 07/14/09
Potential sensor calibration error 7 - Poor OPC connection 07/14/09
Potential sensor calibration error 7 - Charge corona power pack defective 07/14/09
Potential sensor calibration error 7 - Development power pack defective 07/14/09
Set scanner SP1012 to 0 so when scanning the user selections do not clear immediately after sending. 07/14/09

Check CNN pcb for 5 and 24 v 07/14/09

Check harness for conn 201 on finisher main pcb for pinch 07/14/09

SC 798-4 switchback roller HP sensor--ckeck HP sensor 07/14/09


Controller start up Error - check reset optional memory dimms 07/14/09
BK 202 infeed sensor blocked exceeding time out- replace infeed sensor. 07/14/09
TR 202 infeed sensor blocked exceeding time out- replace infeed sensor. 07/14/09
Toner Suction bottle set error - Reset sp-mode 2972 and 2973 07/16/09
Disable V8 Protocol - Fax SP 1-105-004 Bit 2 to 0 07/16/09
Disable V8 Protocol: Fax SP 5-105-004 Bit 2 to 0 07/16/09
Corrupted scanned image- Perform BULLETIN NUMBER: B132/B200 ? 074 REISSUE. 07/16/09
SD card must have romdata/B221/ firmware 07/16/09
Toner bottle stuck. Close caps Sp-mode 5804 41 and 42. Then remove bottles, reboot.Install correctly 07/16/09
Solution Text Updated
If entrance & exit motors perform erratically with changes in pitch, check for the sensor cable assembly 07/16/09
from psu rubbing on frame.
Replace registration roller and clutch 07/16/09
sr3020/sr3030-jams at entrance, update finisher firmware 07/16/09

Controller to Op Panel Communication error: Reseat NVRAM and memory 07/16/09


For machine configurations - Refer to Product Support Guide 07/16/09
Check accessory harness for possible short 07/16/09

Scan to E-mail/Folder missing: RPCS copier only supports twain scanning 07/16/09
Mechanical counter error: SP 5987 set to 0 07/16/09
SR 842- Proof tray exit sensor jam - exit sensor defective 07/16/09
Supervisor/Admin passwords are lost-Replace NVRAM. 07/16/09
Fusing Lamp Error - SP 1907 fusing idling - enable 07/16/09
Nip-In sensor(interval sensor) late- replace sensor. 07/16/09
Check the output supply voltage 5VDC of the CNB pcb to the finisher.If no good, suggest CND pcb. 07/16/09

Toner type 6110D/6075/6110D, order number 841332 07/16/09

Printer button does not fit MFP. Cut (t) tabs in printer button to fit. 07/16/09

To use interface type A - set sp5113 to key card down and set for external charge management. 07/16/09

FACI enabler Dongle EDP414938 07/16/09


To activate the Giga-bit card set sp 5193 to 1 and re-boot. 07/16/09
Turn off @ remote by setting SP5816-1 to 0 and reboot. 07/16/09
replace the half turn sensor and shift tray one motor as a set 07/16/09
Cleaning web error. check settings at sp 1902 07/16/09
Thermistor error - Replace Thermistors 07/16/09
Thermistor error - Replace Thermostats 07/16/09
Thermistor error - Check and Seperate thermistor and thermostat wiring in rear of fuser 07/16/09
Replace NVRAM 07/16/09
Charge AC bias error [K]: Check the connectors. 07/16/09
Charge AC bias error [K]: Replace the PCU for black. 07/16/09
Charge AC bias error [K]: Replace the drum positioning plate. 07/16/09
Charge AC bias error [K]: Replace the high voltage power 1. 07/16/09
Solution Text Updated
RC Gate Error: Confirm @ Remote is configured correctly. 07/16/09
Clean toner shield glass 07/16/09
replace G1785828 wire harness yellow dev bais 07/16/09
Replace USIC board 07/16/09
Set using User Switch 00 Bit 6, 1=Immediate, 0=Memory 07/16/09
WIM password: Admin 07/16/09
GBC punch & 5K punch cannot be combine 07/17/09
ID sensor error - Dev start K - LD unit defective 07/17/09
ID sensor error - Dev start K - Transfer power pack 07/17/09
ID sensor error - Dev start K - Potential sensor defective 07/17/09
ID sensor error - Dev start K - Poor toner density 07/17/09
Application start error: problem with cable, hub switch, use laptop & cross over 07/17/09
Application start error: Reload firmware 07/17/09
Application start error: reseat DIMM about a dozen times 07/17/09
Application start error: Defective optional ram 07/17/09
Application start error: Reload firmware 07/17/09
Application start error: Defective optional ram 07/17/09
Comm timeout BICU to Finisher -replace BICU 07/20/09

Twain scan no working - application not seeing the device, do SP5-801-9 for scanner apps 07/20/09

If only on second side replace CCD in ADF unit 07/20/09


Files stuck in memory - Use Fax SP5-105 to erase all RX files 07/20/09

Stream feeding - mechanical bind in clutch, replace clutch 07/20/09


Stream feeding - replace IOB 07/20/09
Reset - C/M 143 C/S 5 times 07/20/09
Controller Module download error - Reset using C/M 143 C/S 5 times 07/20/09
Controller Module download error - replace controller 07/20/09
Job does not complete - replace controller for bad NIB 07/20/09
Fusing exit sensor does not detect paper -clean one way gear on fuser 07/20/09
Not printing - incorrect subnet 07/20/09
Paper Tray Heater - #B2232704 (NA version) 07/20/09
RFID Comm error - 01= black, 02=Magenta, 03=Cyan, 04=Yellow 07/20/09
Toner bottle unit error - torque limiter on supply clutch is free wheeling. 07/20/09
Solution Text Updated
Toner bottle unit error - Hose from clear cup to hopper clogged or crimped 07/20/09
Toner bottle unit error - replace toner supply motor 07/20/09
Toner bottle unit error - Toner supply cylinder motor or agitator defective 07/20/09
Toner bottle unit error - Toner end sensor in cylinder defective 07/20/09
Toner bottle unit error - toner supply cylinder toner end sensor wiper out of place 07/20/09
Toner bottle unit error - Replace IOB. 07/20/09
ID Sensor, Pattern edge detect error- replace ID sensor 07/20/09
ID Sensor, Pattern edge detect error - check ID sensor connections 07/20/09
ID Sensor, Pattern edge detect error - replace IOB 07/20/09
ID Sensor, Pattern edge detect error - replace HV supply board 07/20/09
ID Sensor, Pattern edge detect error - clean ID sensor and reinitialize 07/20/09
ID Sensor, Pattern edge detect error - check drum surface for scratches or damaged area 07/20/09
Separation detection error - Sep. pressure motor defective PN=C217 8447 07/20/09
Side to side - SP1-002 (7 choices for each tray and duplex) 07/20/09

Side to side - tray side guides not meeting in center, reset white pulley in center 07/20/09

Firmware types - Use D009 firmware for MS models, D011 firmware for CS models 07/20/09

1-2 sided copy registration off - adjust auto margin in UT, copy features, edit 07/20/09

Optional memory problem - check / reseat optional RAM 07/20/09

New controller with old NVRAM - execute SP5-870-003 to initialize certicate, can take 2 to 4 hours 07/20/09

Charge roller bias leak -execute SP5-801-2 if pcu replace does not resolve 07/20/09

ACC for printer is missing - ACC for printer is not available with Fiery connected 07/20/09
ACC for printer is missing - Make sure SP 5193 is set to 0 with no Fiery connected 07/20/09
Engine start up error. Check main power supply, cn 409 for 5volts 07/20/09
12 x 18 sets fold shift after first set - Turn Fold Delay off 07/20/09
How to Enable USB Option - Set Scanner SP 1013-1 to 1 07/20/09
Fatal kernel error - format HDD with SP 5-832 (backup address book 1st) 07/20/09
Error Code 12005 - UTools, System Settings, Admin, Extended Security and set @ Remote to Do Not 07/20/09
Prohibit
Add toner will not clear - set SP3-045 to not detect, reboot machine then change back to detect= forces 07/20/09
to look at the info on toner bottle chip again
Solution Text Updated
E5100 install - set SP5-193-001 to "1" and SP5-985 to "1" 07/20/09
No email address - program admin email address in file transfer settings 07/20/09
Cannot print wired - check if wireless is enabled under interface settings in user tools 07/20/09
waste toner error - clean waste toner tube 07/20/09
waste toner error - clean waste toner sensor 07/20/09
waste toner error - check waste toner drive system 07/20/09
SR 970- Exit guide motor sensor error- replace exit guide. 07/20/09
Exit guide motor error, check motor & sensor.. 07/20/09
If the machine displays Sc 621-611-or SC 490 Install power filter 07/20/09
Lower values in SP 3531 anf run 3820 for pro con 07/20/09
See PSG for accessory order of install. 07/20/09
Magenta TD sensor low - check TD sensor connections 07/20/09
Magenta TD sensor low - check connector (RJ45 Type) 07/20/09
Magenta TD sensor low - replace defective PCU 07/20/09
Magenta TD sensor low - check for overtoned condition 07/20/09
Black TD sensor low - check TD sensor connections 07/20/09
Black TD sensor low - check for overtoned condtion 07/20/09
Black TD sensor low - replace PCU 07/20/09
Black TD sensor low - check RJ45 connector on rear frame 07/20/09
Cyan TD sensor low - check TD sensor connections 07/20/09
Cyan TD sensor low - check for overtoned condition 07/20/09
Cyan TD sensor low - check RJ45 connector on rear frame 07/20/09
Cyan TD sensor low - replace PCU 07/20/09
Yellow TD sensor low - check for overtoned condtion 07/20/09
Yellow TD sensor low - replace PCU 07/20/09
Yellow TD sensor low - check TD sensor connections 07/20/09
Yellow TD sensor low - check RJ45 connector on rear frame 07/20/09
See Publication Bulletin 052 Reissure for machine spec's. 07/20/09
EC#08 DSE Timeout error - Inspect controller (CExxx) connections 07/20/09
Low use machine - Run 1000 sheets or more full page image single color 07/20/09
At installation ( Reseat all connectors on the controller ) 07/20/09
Web runs out - Replace web assembly - Inspect Fusing cleaning roller 07/20/09
How to reset Key Op code - use SP7-810 to delete KEY OP CODE 07/21/09
Solution Text Updated
MAC printing incorrect - needs PS3 Type C4500 EDP# 413062 07/21/09
Not printing - replace controller board for bad NIB 07/21/09
Can not duplex with bypass tray 07/21/09
SBU auto adjust error - replace SBU 07/21/09
SBU auto adjust error - replace SIB 07/21/09
SBU auto adjust error - replace BICU 07/21/09
SBU auto adjust error - check connections between lamp and SIB / SBU 07/21/09
SBU auto adjust error - clean optics and white plate 07/21/09
SBU auto adjust error - replace exposure lamp if burned out 07/21/09
Registration sensor (lag): Paper size set incorrectly 07/21/09
Netfile Function error - replace HDD (backup address book 1st ) 07/21/09
Type 6100D Toner 07/21/09

Stack height error Clean and check Height sensor 07/21/09


Stack height error Clean and check Stacker motor 07/21/09
Heat roller overheat - replace PSU 07/21/09
Heat roller overheat - replace IOB 07/21/09
Heat roller overheat - A level code, reset with SP5-810 07/21/09
Heat roller overheat - monitor with SP1-106, replace thermistor as needed 07/21/09
Heat roller overheat - clean thermistor, check positon 07/21/09
Heat roller overheat - check ferrite core roller home positon sensor is mounted correctly 07/21/09
Heat roller overheat - check IH coil fan blades are turning, replace as needed 07/21/09
set DIP SW2-3 to the "ON" position if RoHS parts see TSB G152-17R 07/21/09
Doctor blade may be loose or worn, replace developer assembly 07/22/09
Netfile Function error - format HDD with SP5-832-11 (backup address book 1st) 07/22/09
sp 6200 per paper size to adjust staple position 07/22/09
Check drum cleaning unit bearings 07/23/09
Z folds at reg roller - replace registration sensor (check mounting positon 1st) 07/23/09
Mach Type Info Error - wrong controller PCB - #B2135106 =45PPM, #B2135105 =35PPM 07/23/09
Mach Type Info Error - set dip SWs on IOB correctly (see page 5-141 for table) 07/23/09
SD Card error - Install missing SD card (Java, DESS, etc) 07/23/09

SD Card error - Install the DESS module 07/23/09


Solution Text Updated
SD Card error - replace defective optional SD card (Java etc) 07/23/09

HDD detection error 1 - HDD jumper in wrong position 07/24/09


HDD detection error 1 - BICU PCB defective 07/24/09
HDD detection error 1 - HDD defective 07/24/09
HDD detection error 1 - poor connection between dc power connector to the HDD 07/24/09
HDD detection error 1 - replace PSU 07/24/09
Copy limits per user code is not supported 07/24/09
Check for pinched harness to paper feed clutch. 07/24/09

FGate error K - BICU defective 07/24/09


FGate error K - IPU defective 07/24/09
FGate error K - IOB defective 07/24/09
FGate error K - Controller defective 07/24/09
fuser exit jam - replace oneway bearing gear Ab01-3764 07/24/09
FGate error K - Defective front door interlock switch 07/24/09
Check B698 adapter kit is installed as per service manual. 07/24/09
Importing address book. Check CSV file format matches copier CSV file. 07/24/09
Fusing thermistor error 2 - Thermistor defective center 07/24/09
Copy limits per user code is not supported 07/24/09
Fusing thermistor error 2 - Thermistor defective end type. 07/24/09
Confirm developer unit is rotating - If not, replace dev unit 07/24/09
Authentication lock out solution. Log in as Supervisor and change admin password. 07/24/09
Cover Interposer. Motor Control PCB B835 5120. 07/24/09
Importing address book. Check CSV file format matches copier CSV file. 07/24/09
Copy limits per user code is not supported 07/24/09
Main fan error - fusing exhaust fan defective 07/24/09
Importing address book. Check CSV file format matches copier CSV file. 07/24/09
Tandem tray non responsive. Rear end fence broken not actuating sensor. 07/24/09
To set drum size to DLT - set dip sw 901 on,on,off,off. 07/24/09
Paper table motor lock Check upper and lower limit sensors 07/24/09
Paper table motor lock Check Paper table mechanism for binding 07/24/09
Missing fonts when printing - Perform sp 5832-5 print font format and reboot copier 07/24/09
Custom paper size programming for tray 2 and 3. Enable sp-mode 5112. 07/24/09
Solution Text Updated
If the EFI Fiery controller E-7100/E-8100 is connected to customer's machine, DO NOT install engine 07/24/09
firmware 1.50
Stored print locks up. Stored Print does not delete jobs after they are printed, so you can print multiple 07/24/09
copies over an extended period of time. However, it may become necessary to delete saved jobs.

Stored print locks up. Stored Print does not delete jobs after they are printed, so you can print multiple 07/24/09
copies over an extended period of time. However, it may become necessary to delete saved jobs.

Fonts not printing correctly - User tools select memory usage for font priority. 07/24/09
To turn off @ remote service sp 5816-1 select 0 and reboot. 07/24/09
Adjust the gap between the fusing belt strippers and fusing belt (D014/D015 FSM page 3-102) 07/24/09
Importing address book. Check CSV file format matches copier CSV file. 07/24/09
Reformat or replace HDD 07/24/09
When printing black and white document PDF MFP counts job as all color. Possible issue with the way the 07/24/09
job was created. Duplicate issue in microsoft word to confirm.
Feed Out Belt motor error - inspect Feed out belt motor connections 07/24/09
PTR Timing Sensor Jam - Check PTR roller support pressure spring 07/24/09
Please wait fuser up to temp - reseat fax option 07/24/09
Please wait fuser up to temp - reseat HDD connections 07/24/09
Please wait fuser up to temp - replace HDD 07/24/09
USB option install use Scanner SP1-013 07/24/09
Colors misaligned - run SP2-111-003 (C) and then SP2-111(A) 07/24/09
Colors misaligned - check all 4 toner densities 07/24/09
Colors misaligned - replace ITB 07/24/09
Independent supplier message - set SP5-051 from 1 to a 0 and reboot machine 07/24/09

SP2-111-003 fails - perform forced toner all colors 1st 07/24/09


Copy limits per user code is not supported 07/24/09
How many fusing lamps in a D052? Two. 07/24/09
BK-502 - indicates that the stacker is full - empty stacker or check sensor 07/24/09
Importing address book. Check CSV file format matches copier CSV file. 07/24/09
reseat fax, check all connections, controller pcbs or replace pcbs 07/24/09

Fonts not printing correctly - User tools select memory usage for font priority. 07/24/09

addresses reset -- set scanner sp 1012 -0 07/24/09


Solution Text Updated
Importing address book. Check CSV file format matches copier CSV file. 07/24/09

Formatt or replace HDD 07/24/09

No Tx memory mode but will in on-hook mode - Set user parameter switch 22 bit 0 to 0. 07/24/09

Shift tray exit motor error - Exit feeler bracket out of position 07/24/09
Fiery says now loading please wait. Reseat all memory dimms, gigabit card and reboot copier. 07/24/09
Machine Serial number error -Replace VBCU board 07/24/09
ID sensor error - Dev start voltage M - Poor toner density 07/24/09
ID sensor error - Dev start voltage M - LD unit defective 07/24/09
ID sensor error - Dev start voltage M - Potential sensor defective 07/24/09
ID sensor error - Dev start voltage M - Transfer power pack defective 07/24/09
ID sensor error - Dev start voltage C - Transfer power pack defective 07/24/09
ID sensor error - Dev start voltage C - LD unit defective 07/24/09
ID sensor error - Dev start voltage C - Potential sensor defective 07/24/09
ID sensor error - Dev start voltage C - Poor toner density 07/24/09
ID sensor error - Dev start voltage Y - Poor toner density 07/24/09
ID sensor error - Dev start voltage Y - Potential sensor defective 07/24/09
ID sensor error - Dev start voltage Y - LD unit defective 07/24/09
ID sensor error - Dev start voltage Y - Transfer power pack defective 07/24/09
LED / VSG adjustment error - ID sensor dirty 07/24/09
LED / VSG adjustment error - ID sensor defective 07/24/09
Potential sensor error - Vd adjustment K - sensor dirty 07/24/09
Potential sensor error - Vd adjustment K - sensor defective 07/24/09
Potential sensor error - Vd adjustment K - sensor harness or connection broken 07/24/09
Potential sensor error - Vd adjustment K - Drum unit harness or connection broken 07/24/09
Potential sensor error - Vd adjustment K - Development power pack defective 07/24/09
Potential sensor error - Vd adjustment K - VBCU defective 07/24/09
Potential sensor error - Vd adjustment M - VBCU defective 07/24/09
Potential sensor error - Vd adjustment M - Development power pack defective 07/24/09
Potential sensor error - Vd adjustment M - Drum unit harness or connections broken 07/24/09
Potential sensor error - Vd adjustment M - Sensor harness or connections broken 07/24/09
Potential sensor error - Vd adjustment M - Sensor dirty 07/24/09
Potential sensor error - Vd adjustment M - Sensor defective 07/24/09
Solution Text Updated
Potential sensor error - Vd adjustment C - Sensor defective 07/24/09
Potential sensor error - Vd adjustment C - Sensor dirty 07/24/09
Potential sensor error - Vd adjustment C - Sensor harness or connections broken 07/24/09
Potential sensor error - Vd adjustment C - Drum unitr harness or connections broken 07/24/09
Potential sensor error - Vd adjustment C - Development power pack defective 07/24/09
Potential sensor error - Vd adjustment C - VBCU defective 07/24/09
Potential sensor error - Vd adjustment Y - VBCU defective 07/24/09
Potential sensor error - Vd adjustment Y - Development power pack defective 07/24/09
Potential sensor error - Vd adjustment Y - Drum unit harness or connections broken 07/24/09
Potential sensor error - Vd adjustment Y - Sensor harness or connections broken 07/24/09
Potential sensor error - Vd adjustment Y - Sensor Defective 07/24/09
Potential sensor error - Vd adjustment Y - Sensor Dirty 07/24/09
Potential sensor error - Vl adjustment k - LD unit Dirty 07/24/09
Potential sensor error - Vl adjustment k - Drum worn 07/24/09
Potential sensor error - Vl adjustment k - Poor drum ground 07/24/09
Potential sensor error - Vl adjustment M - Poor drum ground 07/24/09
Potential sensor error - Vl adjustment M - LD unit dirty 07/24/09
Potential sensor error - Vl adjustment M - Drum worn 07/24/09
Potential sensor error - Vl adjustment C - Drum worn 07/24/09
Potential sensor error - Vl adjustment C - LD unit dirty 07/24/09
Potential sensor error - Vl adjustment C - Poor drum ground 07/24/09
Potential sensor error - Vl adjustment Y - Poor drum ground 07/24/09
Potential sensor error - Vl adjustment Y - LD unit dirty 07/24/09
Potential sensor error - Vl adjustment Y - Drum worn 07/24/09
Potential sensor error - Vr K - Potential sensor dirty 07/24/09
Potential sensor error - Vr K - Potential sensor defective 07/24/09
Potential sensor error - Vr K - Charge roller defective 07/24/09
Potential sensor error - Vr K - Charge power pack defective 07/24/09
Potential sensor error - Vr K - OPC defective 07/24/09
Potential sensor error - Vr M - OPC defective 07/24/09
Potential sensor error - Vr M - Charge power pack defective 07/24/09
Potential sensor error - Vr M - Charge roller defective 07/24/09
Potential sensor error - Vr M - Potential sensor defective 07/24/09
Potential sensor error - Vr M - Potential sensor dirty 07/24/09
Solution Text Updated
Potential sensor error - Vr C - Potential sensor dirty 07/24/09
Potential sensor error - Vr C - Potential sensor defective 07/24/09
Potential sensor error - Vr C - Charge roller defective 07/24/09
Potential sensor error - Vr C - Charge power pack defective 07/24/09
Potential sensor error - Vr C - OPC defective 07/24/09
Potential sensor error - Vr Y - OPC defective 07/24/09
Potential sensor error - Vr Y - Charge power pack defective 07/24/09
Potential sensor error - Vr Y - Charge roller defective 07/24/09
Potential sensor error - Vr Y - Potential sensor defective 07/24/09
Potential sensor error - Vr Y - Potential sensor dirty 07/24/09
Potential sensor error - Vd K - Potential sensor dirty 07/24/09
Potential sensor error - Vd K - Potential sensor defective 07/24/09
Potential sensor error - Vd K - Charge roller defective 07/24/09
Potential sensor error - Vd K - Charge power pack defective 07/24/09
Potential sensor error - Vd K - OPC defective 07/24/09
Potential sensor error - Vd M - OPC defective 07/24/09
Potential sensor error - Vd M - Charge power pack defective 07/24/09
Potential sensor error - Vd M - Charge roller defective 07/24/09
Potential sensor error - Vd M - Potential sensor defective 07/24/09
Potential sensor error - Vd M - Potential sensor dirty 07/24/09
Potential sensor error - Vd C - Potential sensor dirty 07/24/09
Potential sensor error - Vd C - Potential sensor defective 07/24/09
Potential sensor error - Vd C - Charge roller defective 07/24/09
Potential sensor error - Vd C - Charge power pack defective 07/24/09
Potential sensor error - Vd C - OPC defective 07/24/09
Potential sensor error - Vd Y - OPC defective 07/24/09
Potential sensor error - Vd Y - Charge power pack defective 07/24/09
Potential sensor error - Vd Y - Charge roller defective 07/24/09
Potential sensor error - Vd Y - Potential sensor defective 07/24/09
Potential sensor error - Vd Y - Potential sensor dirty 07/24/09
Image transfer power pack error K - Transfer belt defective 07/24/09
Image transfer power pack error K - Transfer power pack defective 07/24/09
Image transfer power pack error K - Transfer harness damaged 07/24/09
Image transfer power pack error M - Transfer harness damaged 07/24/09
Solution Text Updated
Image transfer power pack error M - Transfer power pack defective 07/24/09
Image transfer power pack error M - Transfer belt defective 07/24/09
Image transfer power pack error C - Transfer belt defective 07/24/09
Image transfer power pack error C - Transfer power pack defective 07/24/09
Image transfer power pack error C - Transfer harness damaged 07/24/09
Image transfer power pack error Y - Transfer harness damaged 07/24/09
Image transfer power pack error Y - Transfer power pack defective 07/24/09
Image transfer power pack error Y - Transfer belt defective 07/24/09
Image transfer motor error - ITB motor defective 07/24/09
Image transfer motor error - ITB control board defective 07/24/09
Image transfer motor error - ITB bound / overloaded 07/24/09
Image transfer motor error - Encoder strip on edge of ITB damaged 07/24/09
ITB lift motor error - ITB lift sensor dirty, disconnected or defective 07/24/09
ITB lift motor error - ITB lift motor disconnected or defective 07/24/09
Image transfer roller position error - Transfer belt release lever down 07/24/09
Image transfer roller position error - Lift sensor defective 07/24/09
Image transfer roller position error - Lift sensor dirty or bad connection 07/24/09
Importing address book. Check CSV file format matches copier CSV file. 07/24/09
Tabs jam with GBC installed. Must install tab kit for GBC VR340023. 07/24/09
NCR paper - Use Relyco O Form 2 07/24/09
Refer to TSB 17R for Drum Motor Kit 07/24/09
Check CN208 for bent pins on finisher MPCB 07/24/09
Refer to PSG for paper types and settings 07/24/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Exit sensor jam - Replace one way bearing on inverter assy. 07/27/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
skewed staples-- adjust jogger position with sp 6102 for b830 07/27/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Solution Text Updated
Printer Font error - wrong SD card in slot 07/27/09
Printer Font error - replace Print/Scan SD card 07/27/09
Toner - Type 4500A EDP # 841346 (see TSB #012R) 07/27/09
Developer - p/n B2969640 07/27/09
Drum - p/n A2309510 07/27/09
ACC pattern incorrect - replace controller 07/27/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Set ACC / Gamas back to factory sp-5610 07/27/09
Purge old oil after installing Filter Mod. - Replace Oil blade 07/27/09
Punch hole motor jam, check for chad accumulation in conveyance unit. 07/27/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
PCL 6 driver will not duplex. Push down from server defaulted to off. 07/27/09

Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
preset stamps not working --- make sure SP5227-1 is set to 0 07/27/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Dead machine - Does not fully initialize - Replace Low Voltage PSU 07/27/09
Toner refill detection ON - change SP5-051 to off 07/28/09

Set fusing unit - Set IOB dip switches 6-off 7-on 8-off 07/28/09

User codes for copying with fiery - Copying User Codes can be used 07/28/09
Transfer power pack output error - power pack harness damaged 07/28/09
Transfer power pack output error - power pack defective 07/28/09
Transfer power pack output error - SIOB defective 07/28/09
Transfer power pack output error - SIOB harness damaged 07/28/09
Paper transfer roller lift error - PTR HP sensor dirty or disconnected 07/28/09
Solution Text Updated
Paper transfer roller lift error - PTR HP sensor defective 07/28/09
Paper transfer roller lift error - PTR lift motor defective 07/28/09
Paper transfer roller lift error - PTR lift motor disconnected / harness damaged 07/28/09
Paper transfer motor error - PTR motor disconnected / harness damaged 07/28/09
Paper transfer motor error - PTR motor defective 07/28/09
Paper transfer motor error - PTR shaft locked, needs cleaning 07/28/09
Paper transfer motor error - ITB drive shaft locked, needs cleaning 07/28/09
Paper transfer motor error - DRB defective 07/28/09
Colors Misaligned - do SP2-111-003 (C) and then SP2-111-001 (A) 07/28/09
BR#45 F or R - replace HDD as set 07/28/09
Blank display and scanner lamp flashes: Replace power supply 07/28/09
ScanRouter Communication Port 3670, ScanRouter also uses ports 80 and 161. 07/29/09
Exit sensor does not turn ON - check/clean/replace exit sensor (below scanner unit) 07/29/09

Exit sensor does not turn ON - make sure interchange unit gate is working 07/29/09

Exit sensor does not turn ON - exit sensor harness gets damaged by scanner unit 07/29/09

Registration sensor error - Clean registration sensor. 07/29/09


Relay sensor lag(off)-Replace relay sensor. 07/29/09
MP 9000/1100 fusing unit is B234 4012 Fusing Unit (208V)(B234/B235/B236)(NA). 07/29/09
Registration lag - clean or replace upper relay roller one way bearing 07/29/09
Registration lag - Check replace reg sensor 07/29/09
What port is used for IPP Printing. Port number 631. 07/29/09
black image second side only - replace cis 07/29/09
Disable dial tone detection, set user parameter switch 22 bit 0 = 0 07/29/09
Machine type info error - set IOB dip sws correct, see pae 5-133 of FSM 07/29/09
indication will not clear, execute SP Mode 7-1 - clear factory settings.. 07/29/09
VSP was high, being erased by transfer belt causing overtoning 07/29/09

How do I change the data for a stored file? FAQ answer ID 17086. 07/29/09
SC 966 with a SC 240 logged in history. Replaced Laser Diode, issue resolved. 07/29/09
Bicu to Finisher communication error - BICU defective 07/29/09
Registration jams - Check reg sensor 07/29/09
Bicu to Finisher communication error - Finisher board defective 07/29/09
Solution Text Updated
Bicu to Finisher communication error - check harness and connections 07/29/09
Fonts not printing correctly. Suggest user tools select memory usage for font priority. 07/29/09
Importing address book. Suggest to check CSV file format matches copier CSV file. 07/29/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/29/09
name and password.
installing Print Scan option set sp 5985 from 2 to 1 07/29/09
Smart Device monitor for admin V 8 displays device not supported. Set sp-mode 5985-001 and 002 to 1. 07/29/09

Smart Device monitor for admin V 8 displays device not supported. Set sp-mode 5985-1 and 2 set to 1. 07/29/09

To activate DOS feature, access user tools - system settings - admin tools - turn on auto erase memory 07/29/09
setting..
Error 401 or 403. Set Digest access authentication to up via Telnet. 07/29/09

Registration jams - Check reg sensor 07/29/09

Unable to WIM into MFP - Set SP 5985-1 to 1 and reboot 07/29/09

Check for blown fuse on finisher main board.. 07/29/09


Separation power pack error - Check for harness damage 07/29/09
Image transfer roller end, K - Check connections for power pack and roller 07/29/09
Image transfer roller end, K - Image transfer roller defective 07/29/09
Image transfer roller end, K - Image transfer power pack defective 07/29/09
Image transfer roller end, M - Image transfer power pack defective 07/29/09
Image transfer roller end, M - Image transfer Roller defective 07/29/09
Image transfer roller end, M - Check connections for power pack and roller 07/29/09
Image transfer roller end, C - Check connections for power pack and roller 07/29/09
Image transfer roller end, C - Image transfer roller defective 07/29/09
Image transfer roller end, C - Image transfer power pack defective 07/29/09
Image transfer roller end, Y - Image transfer power pack defective 07/29/09
Image transfer roller end, Y - Image transfer roller defective 07/29/09
Image transfer roller end, Y - Check connections for power pack and roller 07/29/09
ITB bias roller end - Check Transfer power pack harness and connection 07/29/09
ITB bias roller end - Transfer power pack defective 07/29/09
ITB bias roller end - Image transfer roller defective 07/29/09
Drum cleaning motor error, K - Motor bound / blocked 07/29/09
Solution Text Updated
Drum cleaning motor error, K - Motor defective 07/29/09
Drum cleaning motor error, K - Check Motor harness and connections 07/29/09
Drum cleaning motor error, M - Check Motor harness and connections 07/29/09
Drum cleaning motor error, M - Motor defective 07/29/09
Drum cleaning motor error, M - Motor blocked / bound 07/29/09
Drum cleaning motor error, C - Motor blocked / bound 07/29/09
Drum cleaning motor error, C - Motor Defective 07/29/09
Drum cleaning motor error, C - Check Motor harness and connections 07/29/09
Drum cleaning motor error, Y - Check Motor harness and connections 07/29/09
Drum cleaning motor error, Y - Motor defective 07/29/09
Drum cleaning motor error, Y - Motor bound / blocked 07/29/09
Used toner bottle full - Empty used toner bottle 07/29/09
Used toner bottle full - Replace used toner bottle 07/29/09
Used toner bottle motor error - Replace used toner bottle motor 07/29/09
Used toner bottle motor error - check used toner bottle motor harness 07/29/09
Used toner bottle set error - check used toner bottle installed 07/29/09
Used toner bottle set error - used toner bottle damaged 07/29/09
Used toner transport lock - used toner line to waste bottle blocked 07/29/09
MUSIC sensor error - sensor defective 07/29/09
MUSIC sensor error - check harness and connections 07/29/09
ITB encoder sensor error - Sensor dirty 07/29/09
ITB encoder sensor error - Sensor out of position 07/29/09
ITB encoder sensor error - ITB dirty or damaged 07/29/09
ITB encoder sensor error - ITB out of position 07/29/09
MUSIC sensor error - ADC exceeds upper or lower limit 07/29/09
MUSIC sensor error - ITB out of position 07/29/09
MUSIC sensor error - ITB damaged, defective 07/29/09
MUSIC sensor error - MUSIC sensor defective 07/29/09
Temperature and humidity sensor error M PCU - Sensor defective 07/29/09
Temperature and humidity sensor error M PCU - Sensor harness damaged 07/29/09
Temperature and humidity sensor error Toner bottle - Sensor harness damaged 07/29/09
Temperature and humidity sensor error Toner bottle - Sensor defective 07/29/09
ITB encoder sensor error - ITB encoder sensor dirty 07/29/09
ITB encoder sensor error - ITB encoder sensor defective 07/29/09
Solution Text Updated
ITB encoder sensor error - ITB encoder sensor harness damaged 07/29/09
ITB encoder sensor error - ITB is dirty or damaged 07/29/09
ITB encoder sensor error - ITB is out of position 07/29/09
Jogger fences for SR5000-B830 3685 Jogger Fence - Inner Back & B830 3680 Jogger Fence - Front. 07/29/09
SC 966 with a SC 240 loged in history. Replaced Laser Diode issue resolved. 07/29/09
EB-135 interrupts the punch command when connected to the Ricoh Pro1356ex 135 ppm model, 07/29/09
because of the limitation of the Ricoh Pro1356ex 135 model it can not punch..
SB gate motor assembly 07/29/09
SC 966 with a SC 240 loged in history. Replaced Laser Diode, issue resolved. 07/29/09
GBC timing jams - Inspect diverter gate - stuck 07/29/09
Refer tech to TSRC for parts inquiry 07/30/09
Stamp Data - Use SP5-832-1 to install stamp data from HDD 07/30/09

Refer tech to TSRC for parts inquiry 07/30/09

Refer tech to TSRC for parts inquiry 07/30/09


Image TX/Paper TX bias error - belt lift lever broken, replace ITB assembly D0296010 07/30/09
change SP 1-105-002 bit 4 to 1, 1-105-007 bit 4 to 1, 1-104-002 bit 0 to 1, 1-105-008 bits 0-3 all 1's 07/30/09

Refer tech to TSRC for parts inquiry 07/30/09


Parameter switch 3, bit 0 =1 for memory, bit 5= 1 for Immediate 07/30/09
cannot print on network error 103 check gateway address settings 07/30/09
telnet into the mfp, do show command & check if any ports are down 07/30/09
cannot ping printer across the network: - set network speed to 10mbps 07/30/09
Refer tech to TSRC for parts inquiry 07/30/09
Refer tech to TSRC for parts inquiry 07/30/09
UP SW 03 bit 0 & 5 07/30/09

Refer tech to TSRC for parts inquiry 07/30/09

Tray one feed error - Tray lift motor defective 07/30/09


Tray one feed error - Tray lift motor harness or connections damaged 07/30/09
Tray one feed error - Pickup solenoid harness or connections damaged 07/30/09
Tray one feed error - Pickup solenoid defective 07/30/09
Tray two feed error - Pickup solenoid defective 07/30/09
Tray two feed error - Pickup solenoid harness or connections damaged 07/30/09
Solution Text Updated
Tray two feed error - tray lift motor harness or connections damaged 07/30/09
Tray two feed error - tray lift motor defective 07/30/09
Tandem tray rear fence motor error - motor defective 07/30/09
Tandem tray rear fence motor error - motor harness or connections damaged 07/30/09
Tandem tray rear fence motor error - return sensor defective 07/30/09
Tandem tray rear fence motor error - HP sensor defective 07/30/09
Tandem tray rear fence motor error - mechanical overload due to obstruction 07/30/09
LCT tray error - tray lift motor defective 07/30/09
LCT tray error - tray lift motor harness or connections damaged 07/30/09
LCT tray error - Lift sensor defective 07/30/09
LCT tray error - Paper end sensor defective 07/30/09
LCT tray error - Pick up solenoid defective 07/30/09
Duplex jogger motor error 1 - Jogger fence motor defective 07/30/09
Duplex jogger motor error 1 - Jogger fence motor harness and connections damaged 07/30/09
Duplex jogger motor error 1 - Return sensor defective 07/30/09
Duplex jogger motor error 1 - HP sensor defective 07/30/09
Refer tech to TSRC for parts inquiry 07/30/09
Refer tech to TSRC for parts inquiry 07/30/09
Refer tech to TSRC for parts inquiry 07/30/09
Refer tech to TSRC for parts inquiry 07/30/09
Refer tech to TSRC for parts inquiry 07/30/09
Refer tech to TSRC for parts inquiry 07/30/09
Refer tech to TSRC for parts inquiry 07/30/09
Refer tech to TSRC for parts inquiry 07/31/09

Refer tech to TSRC for parts inquiry 07/31/09


Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Any color Dev unit setting error - replace mag roller clutch ( no flow over TD sensor) 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Solution Text Updated
Refer tech to TSRC for parts inquiry 07/31/09
Reg sensor does not turn OFF - replace IOB 07/31/09

Reg sensor does not turn OFF - check for slow paper movement over sensor 07/31/09

Reg sensor does not turn OFF - check for correct paper size settings 07/31/09

Refer tech to TSRC for parts inquiry 07/31/09


No Memory TX - turn dial tone detection off with Paramater #22 bit 0 to 0 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Developer type. Developer type is 27 and part number is B2349640 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09

Refer tech to TSRC for parts inquiry 07/31/09

Refer tech to TSRC for parts inquiry 07/31/09


Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09

Refer tech to TSRC for parts inquiry 07/31/09

Refer tech to TSRC for parts inquiry 07/31/09


Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Close cover will not clear - check door switches for voltage and poor actuation 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Refer tech to TSRC for parts inquiry 07/31/09
Solution Text Updated
Refer tech to TSRC for parts inquiry 07/31/09
Check fuses in power supply 08/03/09
Replace power supply 08/03/09
Reseat all connections in power supply 08/03/09
TSB 011- tray heater part number lower- B2346191, upper-B2346190 08/03/09
Black drum motor error: Excessive load 08/03/09
Black drum motor error: Defective motor harness 08/03/09
Black drum motor error: Defective motor 08/03/09
Counting method - use SP5-045 to select developments or prints (1 time change) 08/04/09
Reduce value on sp 2209 to increase toner clutch on time 08/04/09
Address book error: Print scan SD card must be in lowest slot 08/04/09
Web end msg won't reset - SP7 804-5 (PM counter) & SP7 806-8 (parts counter), turn pwr off/on 08/04/09

Web end not detected - Check web end actuator, can be broken when servicing the fuser. 08/04/09

How to keep scan data after scan - use scanner SP1-012 (User info release) and set to 0 08/04/09
Memory address error - replace BICU #D0295113 08/04/09
Mechanical counter error Reset counter connector 08/04/09

interface type A pcb EDP # 413012 08/04/09

Check sp 3103-3 vsp for .5 volts 08/04/09


Check Toner suction canister for toner level should be about 60% full 08/04/09
Check Toner suction canister for toner level If empty check toner coil toward toner bank 08/04/09
Check Toner suction canister for toner level If full check toner tubes toward toner hopper 08/04/09
usb prep tool -FTP://nscdom.com, user name-public, password-password 08/04/09
Development bias leak: Defective development roller 08/04/09
Development bias leak: Defective high voltage power supply 08/04/09
Replace registration clutch 08/05/09
Adjust SP 1001 08/05/09
Transfer cleaning coil not cleaning all the time. 08/05/09
Replace toner collection coil gear Part # A2943423 08/05/09
NIC card was loose, re-seat NIC Card 08/05/09
Reset Key Op Code using Copier SP 7-810 08/05/09
Solution Text Updated
Change the following RAM address by using SP2-101: 006805E4h - Change bit 2 to 1 08/05/09

Print jobs not printing - make sure user authentication is not ON 08/05/09
Add toner will not clear - update System/Copy Firmware to 1.59 or later. 08/05/09
Add toner will not clear - replace NVRAM if any of SP3-101 9 thru 12 show negative values 08/05/09
Add toner will not clear - replace BICU and NVRAM 08/05/09
Add toner will not clear - check if toner hose is crimped restricting flow 08/05/09
Add toner will not clear - check for open covers, message is hidden by the add toner message 08/05/09
Reset Key Op Code using SP 7-810 08/05/09
How to enable stamp data - use SP5-853 08/05/09
Cooling fan motor lock - replace cooling fan (rear center of machine) 08/05/09
Replace Finisher board 08/05/09

Application function selection error: Reload system firmware 08/05/09

Line position adj error - run SP2-015 forced toner all colors then SP2-111-C and A 08/05/09
Replace BICU board 08/05/09
Replace FCU Board 08/05/09
RAM Clear Fax Option: Fax SP 5-104 08/05/09
Self-diagnostic error, Clock Generator: Replace Controller Board 08/05/09
Enable network and USB: Set copier SP 5-985-1 & 2 to 1 08/05/09
IPU error: Replace BCU board 08/05/09
OPC Belt reset: MENU/SET 7 4 USE ARROW KEY, OPC BELT/ #1 RE-SET 08/05/09
A file with an unsupported format was received: A decoding error durring reception. The machine checks 08/05/09
only the description in the header of the e-mail, not the actual data in the e-mail: The received file was
not compressed using DCX or TI
Disable/Enable Confirmation Report using User Parameter Switch 03 Bits 0 & 5 08/05/09
Image missing from confirmation reprort: Press Down arrow to Fax Settings> Press Down arrow to Report 08/05/09
Settings> Select Always Prt Img. Feature Available with MEMORY TX ONLY.
scanner hp error -replace scanner motor and scanner board 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
DeskTopBinder V2 Lite and ScanRouter V2 Lite upgrades are downloadable from the Ricoh USA WWW 08/06/09
Site from the following links: DeskTopBinder or ScanRouter
SCAN ROUTER V2 LITE is no longer available on RICOH WEB SITE 07/29/09 08/06/09
Replace separation support pad part # B3011155.. 08/06/09
Solution Text Updated
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
Software error - Reload or update firmware 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
Paper Bank Comm error - check connections between machine and paper bank 08/06/09
Paper Bank Comm error - replace BCU 08/06/09
Paper Bank Comm error - replace paper bank board 08/06/09
BK-004 - back jogger motor cycle time out, replace connecting link part # VRC61041.. 08/06/09
Laser sync detect error - Refer to bulletin # 57 for improved reliability of imaging unit.. 08/06/09
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
Replace staper unit - Hammer motor defective 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
Charge wire cleaner error, Replace i/o board.. 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
Fusing unit installation error = reinstall Fusing unit 08/06/09
Fusing unit installation error = check/repair fuser connection(s) 08/06/09
Monitor error - replace controller board 08/06/09

How to disable @remote - set SP5-816-1 and -3 to 0 08/06/09

To disable alarms during a service call - use SP5-816-002 to start or end 08/06/09

E-7100 System software part # is D380 7051. 08/06/09


GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
Application startup error : Defective memory 08/06/09

3rd paper feed sensors lag (remains off)---swap out, clean, pm, paper feed unit. 08/06/09
Solution Text Updated
Fusing lamp error - To keep the thermisters cleaner longer change the web timing, reduce SP 1902-2 & 08/06/09
increase SP 1902-3..
Can the file name be changed at the MFP prior to scanning - No, the file name can only be changed at the 08/06/09
destination
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
Fusing Thermistor Open -- Check replace center thermistor 08/06/09
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
Controller startup error - reseat memory dimms or replace 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
When installing an RT-43 on D065/D066 refer to the bulletin for parts standardization, Requires a new 08/06/09
main board..
Turn off V.8 Fax SP 1108-004, bit 2 to 0. 08/06/09

HDD access error - replace HDD.. 08/06/09

GBC not punching correctly. Refer to bulletin VR34-005 08/06/09

User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
FACI Furniture and FACI Enabler will allow you to use Command Workstation from the Fiery 08/06/09
Set sp-2972 to 0. 08/06/09
Heat pipe exit sensor paper late jam - Replace one way bearings at rear of fuser.. 08/06/09
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
N329396E Fuser Unit 1 Front-ENGINE 08/06/09
N329396F Fuser Unit 1 Rear-ENGINE 08/06/09
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
Sp-mode 7-810 clears key operator access code. 08/07/09
Toner reycle unit error - joint gear part # A2943480 defective 08/07/09
Refer to TSB# 15R 08/07/09
Meter fusing unit set signal at connector 210 pin A2 on the IOB 08/07/09
Solution Text Updated
E-7100 gets memory full error when printing. Manage HDD via Command Work Station. 08/07/09
ADF botom plate error - wiring harness for bottom plate h.p. sensor defective 08/07/09
Exhaust fan error, replace M13 part number AX65-0030. 08/07/09
Thermistor error Clean or replace thermistor 08/07/09
Thermistor error Clean or replace thermostats 08/07/09
Fusing error set Sp 3904-to 1 08/07/09
Number of rings until call is detected - fax SP2-103-7 (page 95 of B712 FSM) 08/07/09
Cannot print across network - if network error 103 check gateway address settings 08/07/09
Cannot print across network - telnet into the mfp, do show command & check if any ports are down 08/07/09

Cannot print across network - if new install of controller SP5-801-1, if old controller SP5-801 - 9/10/11 08/07/09

Cannot print across network - replace Controller board 08/07/09


To use Transfer sheet - set SP5-150 to 1, extends length to 49 inches 08/07/09
No network connection - enable NIC with SP5-985-1, set to 1 08/07/09
Self diagnosis error - Defective NVRAM 08/07/09
Self diagnosis error - Defective controller 08/07/09
TSB # 009 11/09/200 Trouble shooting back gauge symptoms 08/07/09
Check sensor on paper feed head for binding 08/07/09
longer cable from finsher sr 5000 to copier with GBC 3- C6847001 08/07/09
Middle sensor ( relay sensor ) jam - Replace feed unit ( s ).. 08/07/09
To reset fax, perform sp5801-7 08/07/09
Fusing thermistor error - Enter sp mode 1106 & check for inconsistancies between end & center temps. 08/07/09
Possibility of a defective fusing lamp.
C238 2305 Clamper Ass'y [TSB#048] 08/07/09
HDD Delete all error 2 - turn DOSS on with UT / System / Admin / Erase Memory Setting to ON 08/07/09

Polygon motor error 1 ON TIMEOUT: Defective duplex harness- shorted against frame 08/07/09
Set SP 3501-2 to 2 for better density control 08/07/09
Replace Gigabit NIC. 08/07/09
Drum motor error K - check front and rear insert of the pcu for shavings replace pcu- 08/07/09
TSB # B706 014. Also install the new bracket (B8304783) and shaft (B7064785) together as a set. 08/07/09

Independent toner message displayed set sp 5051 to 0 08/07/09


Adjust SP 3301 1-8 for each tray 08/07/09
Solution Text Updated
SD Card Authentication Failure - SYSTEM SD card failure - Replace 08/07/09
Auto off function release setting sp-mode 5-305. 08/07/09
sc 1401 SMTP connection failed Network not working correctly 08/07/09
sc 1401 SMTP connection failed Folder destination selection not correct 08/07/09
Turn off Dial tone detect- User parameter Sw 22 bit 0 set to 0. 08/07/09

Set V Dot 8 protocol fax sp-1105-004 Bit 2 to 0. 08/07/09


Unable to WIM into machine - Set SP 5985-1 to 1 and reboot. 08/07/09
Unable to WIM into machine - Execute SP 5801-10 and reboot 08/07/09
replace or reformat the HDD 08/07/09

HDD error - format HDD 08/07/09

Energy sub system error- Reflash firmware. 08/07/09

Mechanical counter error - Replace BCU.. 08/07/09

ADF transport belt motor error - Does not come on in output mode. Check harness and connections, 08/07/09
check @ cn 108 & 107 adf main pcb.
Cover interposer/PU5000 option not supported with postscript driver, EB135. 08/07/09
To view Accessories in driver - Enable bidirectional comunication in print driver. 08/07/09
Make sure harness is connected to lower left connector on finisher main pcb 08/07/09

The part number for MCERicoh-XP is GA2309357. 08/07/09


Fuser oil - No, uses oil supply roller as part of fuser assy. 08/07/09
Refer to PDF downloaded with firmware for update instuctions 08/07/09
SR5000 DDP install see TSB G150 / G151 - 021 08/07/09
Engine startup error - CN 420 IPU > CN 206 BCU disconnected 08/07/09
Software error 2 ECU- Defective IPU 08/10/09
High Voltage Power Supply Error: Defective HVPS 08/10/09
E037 - replace CP board 08/10/09
How do I add the delivery server IP address in the MFP. Remove and add in scanrouter then update, or 08/11/09
use SP-Mode 5845-002
Press and hold the two innermost buttons on the UI, buttons 2 and 3. Switch ON the main power switch 08/11/09
and release the buttons 2 and 3 after 2 seconds.
BF 502 Stacker tray full -- clean and or replace BF sensor BFQ7 08/11/09
Paper fold error - check for any damage on the paper path before reaching folding rollers. 08/11/09
Solution Text Updated
reset in user tools 08/11/09
Bk-5010 can staple up to 30 sheets based on 20 # bond. 08/11/09
LCD is Black and all is functional-- replace LCD display 08/11/09

with GBC - release tension on 1st set of idler rollers on aligner panels 08/11/09
with Configuration of mp5500 w/sr970(B701) and punch 3260(B702) - Remove punch chads. 08/11/09
check shift tray exit feeler 08/11/09
If in copy mode only. Try User Tool reset. 08/11/09
Check / tighten allen screw on registration drive pulley 08/11/09
Clean or replace the registration sensor 08/11/09
Message " replacement of pcu is now necessary" - Reset SP 7628-1.. 08/11/09
The System SW Part number is D380 7051 08/11/09
The E-7100 Media Pack Part number is D3806711 (User SW CD) 08/11/09
BK-211 Set too thick - Perform Thick Set Sensor adjustment.. 08/11/09
Set Sp 5-9894-001 to 2 to enable B/w and color print detection with coin box installed 08/11/09
Fusing lamp error 1 (hardware)- Check fuser roller for damage 08/11/09
Format HDD issue resolved 08/11/09
bate stamp set SP 5227-200 set to 1 08/11/09

Finisher stapler rotation motor error - motor defective.. 08/11/09

Scanner SP 1012 - User info release set to 0 so when scanning, the user selections - Do not clear 08/11/09
immediately after sending
Zero cross error - Electrical noise on the power supply line, check wall voltage. 08/11/09
Zero cross error - Do SP5810 to cancel the SC fusing code 08/11/09
Jam when opening door on gbc - this is normal operation, a limitation that will not be corrected due to 08/11/09
limited communication with finisher..
Envelopes are considered unusable papers per the operators guide on page 49.. 08/11/09
To clear, press 143, then the clear button 3 times 08/11/09
Remove Paper from shift tray - Inspect docking pins and docking sensor 08/11/09
Reset WIM password sp 5828-074 and execute cycle copier 08/12/09
Machine Type Information error: Incorrect controller board installed 08/13/09
Machine Type Information error: Check SW 103 setting on SBCU 08/13/09
Replace FCU board 08/13/09
Right tray paper exit sensor ON jam: Replace sensor 08/13/09
Solution Text Updated
Replace one way bearings P/N B4773142 08/13/09

Address Book Data Error: Use SP 5-846-50 to clear address book 08/13/09

Address Book Data Error: Format Hard Disk Drive 08/13/09

Address Book Data Error: Replace Hard Disk Drive 08/13/09

Defective original set sensor - Replace original set sensor 08/14/09


Finsher to BICU comm error-- check / replace finsher main board 08/14/09
Wireless error. WPA2 type wireless security not supported 08/14/09
Exit sensor OFF jam: Defective exit sensor 08/14/09
Wireless error. WPA2 type wireless security not supported 08/14/09
Wireless error. WPA2 type wireless security not supported 08/14/09
Chrage corona leak--- replace ozone filter 08/14/09
Wireless error. WPA2 type wireless security not supported 08/14/09
To turn off @ remote service - Change sp mode 5816-1 to 0 and reboot copier 08/14/09
Check tandem tray side fence sensors - SP 5803 - 1 bits 4,5,6 and 7 08/14/09

Key counter management does not work - Make sure user code authentication is disabled 08/14/09
Need optional memory board to print out counters and smc report. 08/14/09
Refer technician to tsc part inquiry 08/14/09
@ Remote is supported with fiery must use GX controller network card 08/14/09
Check supply hose on sub-hopper for obstruction, clumped toner.. 08/14/09
Fiery and Fax. Fax forwarding to email and folder is not supported in fiery is installed. 08/14/09
@ Remote is supported with fiery must use GX controller network card 08/14/09
Vacuum out the toner supply tubes and sub hopper TSB D016-012 08/14/09
Set User Parameter switch 4 bit 7 0=OFF 1=ON 08/14/09

How many fusing lamps in the B246/D052? B246 series has 3 fusing lamps and D052 series has 2 fusing 08/14/09
lamps.
Wireless error. WPA2 type wireless security not supported 08/14/09
Toner bottle unit error - Toner supply pump motor defective 08/14/09
Toner bottle unit error - Toner end sensor in the toner supply cylinder defective 08/14/09
Toner bottle unit error - Blockage in the toner supply tube 08/14/09
Toner bottle unit error - Agitator in the toner supply cylinder defective 08/14/09
Solution Text Updated
Toner bottle unit error - Toner supply cylinder agitator motor defective 08/14/09
Copy Connector Type 3260 (B328-11) 08/14/09
Pro 907EX series takes type 27 developer & Pro 1357EX toner.. 08/14/09
Fusing lamp error - Thermistor out of position 08/14/09

Fusing lamp error - Fusing lamp disconnected or open 08/14/09

To change paper sizes for trays # 1 & 4 use SP 5959.. 08/14/09

Energy save I/O subsystem error --replace controller board 08/14/09

When using user codes, new job is disabled 08/14/09

Type A interface plugs into bicu conn 218 08/14/09

punch error Reseat punch harness connectors 08/14/09

Localization error: Set SP 5807 08/14/09

System software DVD V1.1 is D450-7051 08/14/09


@ Remote is supported with fiery must use GX controller network card 08/14/09
Set sp-mode 3-410-1-2-3-4 to a value of 10 to reset add toner condition 08/14/09
Error in suspend to ram control ASIC *GW controller - Replace controller.. 08/14/09
E-8100 Fiery is server based. Enable auto updates in server set up menue for new patch releases. 08/14/09

User codes not working. Turn off key counter management in user tools. 08/14/09
Disconnect HDD, then execute C/M 143, C3xs. 08/14/09
HDD Unit B234 6880 08/14/09
Machine won"t auto select 8.5x14 08/14/09
LIGHT/FADED IMAGE: Clean Toner Shield Glass 08/14/09
Drum Wrap - Perform detach voltage adjustments 08/14/09
E037 - DV unit set sensor actuator out of position 08/14/09
E311 - Check and or replace all 3 thermostats in Fusing Unit 08/14/09
@ Remote is supported with fiery must use GX controller network card 08/14/09
Heating Roller warm up error - Replace Thermopile 08/14/09
Heating Roller warm up error - Reset SP 5810 08/14/09
Tray 2 lift error - check/clean/replace upper limit sensor 08/17/09
Solution Text Updated
Tray 2 lift error - replace tray lift motor 08/17/09
Turn reports on or off - UT, Fax, User Par. #03 change bits 0 and 5 = 1 is on and 0 is off 08/17/09
HDD not recognized - format HDD with SP5-832 08/17/09

How to load stamp data - use SP5-853 08/17/09

WIM and PING work, no printing - telnet in and check LPR is set to UP 08/17/09
Enable Print Scan SP 5985 to 1 08/17/09
Enable Fiery SP 5193 to 1 and Disable Print Scan SP 5985 to 0 if needed 08/17/09
Background any or all colors - replace HVSP for low output voltage 08/17/09
polygon motor speed error - replace polygon motor (see TSB 037) 08/17/09
polygon motor speed error - replace laser assy. (B222 use #B2211852, B224 use #B2231854) 08/17/09
Please wait no fuser lamps - reseat drum/dev units 08/17/09
Please wait no fuser lamps - replace IOB if no lamps and no SC codes 08/17/09
Please wait no fuser lamps - replace IPU 08/17/09
sp 2-22 to set double count choices is master/ master and copies 08/17/09
when using adf only black copies reseat adf pcb and/or replaced harness adf to duplicator 08/17/09
Refer tech to TSRC for parts inquiry 08/17/09

Drum - #D0099510 08/17/09

How to display IP address on operation panel - Set SP5-055 to 1 08/17/09


Colors misaligned - replace NVRAM on BICU 08/17/09
Please Wait/Ready alternating - Check front door switch(s) 08/17/09
Check relay drive belt pully (comes off during transporting unit) 08/17/09

There is no firmware (Exx codes) recovery procedure for this model as of 8/2009 08/17/09
laser beam pitch adjustment - cram 08/18/09
laser beam pitch adjustment - LD unit defective 08/18/09
laser beam pitch adjustment - SBICU board 08/18/09
laser beam pitch adjustment - - Set sp 5-131 to 1 north america 08/18/09
laser beam pitch adjustment - perform Sp 2109-3,4 08/18/09
Perform Bullentin 079 - Transfer bushings and rollers 08/18/09
Toner hopper assembly defective 08/18/09
saddle stitch rear staple motor error--check rear stapler harness 08/18/09
Solution Text Updated
Fusing pressure release motor - Check motor harness 08/18/09
SP 47 swaps print & master making keys.. 08/18/09
To prime ink into drum press and hold both 0 key and economy keys together 08/18/09
Tighten registration motor drive set screws loose 08/18/09
PM Kits - 160k = #PMD009160K and 320K = #PMD009320K 08/18/09

No RX/TX with memory dialing, but can send manually with on hook dialing - Disable dialtone detection, 08/18/09
set user parameter switch 22, bit 0 to 0 and reboot
BCU communication error - D016 Only - Inspect harness connection from controller to BCU - (During 08/18/09
Install)
Deformed press roller stay- Refer to TSB#4 08/18/09
Fusing thermistor error 2 - fusing lamp disconnected or defective 08/18/09
Fusing thermistor error 2 - thermistor bent, damaged, defective 08/18/09
Prints jobs fail to collate - Make sure paper tray paper sizes are selected in driver 08/18/09
Fax to folder notification Switch 20 bit 7 to on 08/18/09
Unable to access Web Image Monitor - Set SP 5985-1 to 1 and reboot 08/18/09
To change file name must press file type/name on scanner screen to change from default date/time 08/18/09
stamp.
SR5000 and PU5000 not Recognized - sp6980 change to 1 reboot and program in user tools for punch 08/18/09
and optimum thick paper mode
finsher punch motor error-- check connections 08/18/09

Address book data error - Format HDD.. 08/18/09

Set User Parameter sw 11 bit 6 to 0 for local print off. 08/18/09

Set User Parameter sw 21 bit 3 to 1 for Foward to file as a pdf. 08/18/09

Registration sensor late - check / clean reg sensor 08/18/09

CIS failure - Reseat CIS Connectors 08/18/09

CIS failure - Replace CIS PCB 08/18/09

Address book error - Replace harddrive 08/18/09

Displays "Replacement of toner collection unit will soon be necessary" - Refer to TSB B234/B235/B236 - 08/18/09
009
Solution Text Updated
Engine Start Error: Defective Engine board 08/18/09
Engine Start Error: Defective Controller board 08/18/09
Engine Start Error: Reload firmware 08/18/09
BR#48 (F & R) - do backup all data for F & R 08/18/09
run SP2810 clear blurred image in UT 08/18/09
run SP3309 oil removal mode in UT 08/18/09
Polygon motor error - replace polygon mirror motor 08/19/09
Fuser warm-up error - check AC power..high ground potential 08/19/09
Fuser warm-up error - check which B003 hot roller was installed - AE011064 or AE011071 - trying to 08/19/09
confirm issue with AE011071 rollers
Fuser warm-up error - fuser lamps wired incorrect, blue wires paired together, brown wires paired 08/19/09
together
Fuser warm-up error - incorrect hot roller installed 08/19/09
Fuser warm-up error - thermostat open-replace thermostat 08/19/09
Cooling Fan Motor Lock - replace cooling fan 08/19/09
Cooling Fan Motor Lock - check CN 206 on IOB 08/19/09
Cooling Fan Motor Lock - replace IOB 08/19/09
Thermistors dirty, damaged or out of position 08/19/09
Main motor lock: Defective PCU/DEV assembly 08/19/09
Part Inquiry at the TSCWEB.net 08/19/09
Heating roller non-contact thermistor error 2 - Clean or replace thermistor 08/19/09
Forward to folder notification switch 20 bit 7 to on 08/19/09
To make Functional on D014 Need sr 5000 with type A adapter installed and GBC requires R15 chip 08/19/09
(VR340026)
Fiery not recognized - Reseat gigabit option card. 08/19/09
OP panel LED ON and Power Supply cooling fan runs- lost 5 volts from power supply due to FU#7 open- 08/19/09
shorted CN341-3 wire harness
Address book error - Reset SPs 5801-4, 5846-50 ,5832-6 and 7 then reboot copier 08/19/09
Address data reset - SP5801-015 clears UCS for user codes and java data 08/19/09
Set Sp5985-1 to 1 and reboot to re-activate WIM. 08/19/09
Fusing pressure release motor error - check sensor and connector. 08/19/09

LCT Paper Feed late - Insure that LCT ROM version is at least B4735155 v 1.71 08/19/09

Duplex jogger motor error 2 - Motor defective 08/19/09


Duplex jogger motor error 2 - fences bound or damaged 08/19/09
Solution Text Updated
Duplex jogger motor error 2 - Return sensor dirty or defective 08/19/09
Duplex jogger motor error 2 - HP sensor dirty or defective 08/19/09
Duplex jogger motor error 2 - check harness and connections 08/19/09
Duplex jogger motor error 2 - paper in duplex rear connector 08/19/09
LCIT air assist front fan error - Fan damaged or defective 08/19/09
LCIT air assist front fan error - Fan blocked, obstruction 08/19/09
LCIT air assist front fan error - check harness and connections 08/19/09
LCIT air assist rear fan error - check harness and connections 08/19/09
LCIT air assist rear fan error - Fan blocked, obstruction 08/19/09
LCIT air assist rear fan error - Fan damaged or defective 08/19/09
Fusing cooling fan error - Fan damaged or defective 08/19/09
Fusing cooling fan error - Fan blocked, obstruction 08/19/09
Fusing cooling fan error - check harness and connections 08/19/09
Fusing fan error, front - check harness and connections 08/19/09
Fusing fan error, front - fan damaged or defective 08/19/09
Fusing fan error, front - fan bocked, obstruction 08/19/09
Controller fan error - fan bocked, obstruction 08/19/09
Controller fan error - fan damaged or defective 08/19/09
Controller fan error - check harness and connections 08/19/09
Fusing unit suction fan error - check harness and connections 08/19/09
Fusing unit suction fan error - Fan damaged or defective 08/19/09
Fusing unit suction fan error - Fan blocked, obstruction 08/19/09
Duplex unit fan error - Fan blocked, obstruction 08/19/09
Duplex unit fan error - Fan damaged or defective 08/19/09
Duplex unit fan error - check harness and connections 08/19/09
Duplex intake fan error - check harness and connections 08/19/09
Duplex intake fan error - Fan blocked, obstruction 08/19/09
Duplex intake fan error - Fan damaged or defective 08/19/09
Duplex intake fan error Y - Fan damaged or defective 08/19/09
Duplex intake fan error Y - Fan blocked, obstruction 08/19/09
Duplex intake fan error C - Fan blocked, obstruction 08/19/09
Duplex intake fan error C - Fan damaged or defective 08/19/09
Duplex intake fan error C - Fan check harness and connections 08/19/09
Duplex intake fan error M - Fan check harness and connections 08/19/09
Solution Text Updated
Duplex intake fan error M - Fan damaged or defective 08/19/09
Duplex intake fan error M - Fan blocked, obstruction 08/19/09
Duplex intake fan error K - Fan blocked, obstruction 08/19/09
Duplex intake fan error K - Fan damaged or defective 08/19/09
Duplex intake fan error K - check harness and connections 08/19/09
Fusing exit motor error - motor defective 08/19/09
Fusing exit motor error - driver board defective 08/19/09
Fusing exit motor error - check harness and connections 08/19/09
Fusing exit motor error - check for obstuctions, bearings locked 08/19/09
Development intake fan error Y - check harness and connections 08/19/09
Heating roller thermistor error 1 Center - Thermistor defective 08/19/09
Heating roller thermistor error 1 Center - Thermistor out of position 08/19/09
Heating roller thermistor error 1 Center - check harness and connections 08/19/09
Heating roller thermistor error 2 Center - check harness and connections 08/19/09
Heating roller thermistor error 2 Center - Use SP5810 to reset fusing code 08/19/09
Heating roller thermistor error 2 Center - AC drive board defective 08/19/09
Heating roller thermistor error 2 Center - VBCU defective 08/19/09
Heating roller thermistor error 3 Center - VBCU defective 08/19/09
Heating roller thermistor error 3 Center - AC drive board defective 08/19/09
Heating roller thermistor error 3 Center - Use SP5810 to reset fusing code 08/19/09
Heating roller thermistor error 3 Center - check harness and connections 08/19/09
Lamp remains on - Use SP5810 to reset fusing codes 08/19/09
Lamp remains on - Fusing thermistor damaged or out of position 08/19/09
Lamp remains on - Fusing thermistor defective 08/19/09
Lamp remains on - check harness and connections 08/19/09
Heat roller thermistor error, side - check harness and connections 08/19/09
Heat roller thermistor error, side - thermistor defective 08/19/09
Zero cross error - AC drive board defective 08/19/09
Heat roller thermistor error, center - AC drive board defective 08/19/09
Heat roller thermistor error, center - VBCU defective 08/19/09
Heat roller thermistor error, center - use SP5810 to reset fusing codes 08/19/09
Heat roller thermistor 3 error, side - use SP5810 to reset fusing codes 08/19/09
Heat roller thermistor 3 error, side - AC drive board defective 08/19/09
Heat roller thermistor 3 error, side - VBCU defective 08/19/09
Solution Text Updated
Pressure roller thermistor error 1 - thermistor defective 08/19/09
Pressure roller thermistor error 1 - thermistor out of position 08/19/09
Pressure roller thermistor error 1 - check harness and connections 08/19/09
Pressure roller thermistor error 1 - use SP5810 to reset fusing codes 08/19/09
Pressure roller thermistor error - use SP5810 to reset fusing codes 08/19/09
Pressure roller thermistor error - Thermistor defective 08/19/09
Pressure roller thermistor error - check harness and connections 08/19/09
Pressure roller thermistor error - Use SP5810 to reset fusing codes 08/19/09
Pressure roller thermistor error - AC drive board defective 08/19/09
Pressure roller thermistor error - VBCU defective 08/19/09
Pressure roller thermistor hardware error - VBCU defective 08/19/09
Pressure roller thermistor hardware error - AC drive defective 08/19/09
Pressure roller thermistor hardware error - use SP5810 to reset fusing codes 08/19/09
Pressure roller fusing lamp on - use SP5810 to reset fusing codes 08/19/09
Pressure roller fusing lamp on - thermistor defective 08/19/09
Pressure roller fusing lamp on - thermistor dirty or out of position 08/19/09
Pressure roller fusing lamp on - fusing lamp broken 08/19/09
Pressure roller fusing lamp on - fusing lamp harness or connection damaged 08/19/09
Heating roller fusing lamp error - fusing lamp harness or connection damaged 08/19/09
Heating roller fusing lamp error - fusing lamp broken 08/19/09
Heating roller fusing lamp error -thermistor broken 08/19/09
Heating roller fusing lamp error - thermistor dirty or out of position 08/19/09
Zero cross over error - AC drive board defective 08/19/09
Zero cross over error - check wall voltage for fluctuations 08/19/09
3 fusing jams in a row - check fusing for paper jam or obstructions 08/19/09
Heat roller non contact thermistor error 1 - Thermistor defective 08/19/09
Heat roller non contact thermistor error 1 - check harness and connections 08/19/09
SC 792- 1 - Junction Gate error check M201 and s203 in the RB5000. 08/19/09
Check and clean right side tandum tray fence sensors 08/19/09
IPDS / PS firmware located in solutions / print / RA2K on TSSC website 08/19/09
Check spring loaded drive coupler gear for Color drum is not compressed and therefore not providing 08/19/09
drive to Color drum.
Fusing Exit Sensor late - Refer to TSB 52R for stripper pawl modification 08/19/09
How to reset Key Operator code - use SP7-810 08/20/09
Solution Text Updated
C1 displayed on led's reseat dimms on mother board 08/20/09
Finisher entrance sensor not turning ON - check/clean/replace finisher entrance sensor 08/20/09
Finisher entrance sensor not turning ON - check if paper is coming thru bridge unit OK 08/20/09
replace rear most width sensor 08/20/09
Main fan motor error - Replace M13 exhaust fan. 08/20/09
check spring on paper feed head pick up roller 08/20/09
Interval Sensor does not turn ON - check/clean/replace sensor SP6-007 group 2 bit 0 to check 08/20/09
Mac OS 10.5 is not supported as of 8/19/09. 08/20/09
Machine takes same toner and developer as B291 series. 08/20/09

Toner - Type 4500A, EDP# 841346 per TSB # 007R (5/1/09) 08/20/09

Setting alarms - Supply alarm SP5-507-001 (paper), 002 (staples), 003 (toner) 0=Off, 1= On 08/20/09

How to turn on/off toner supply alarm - use SP5-507 0=Off, 1= On 08/20/09

Developer - #B2969640 per TSB # 007R (5/1/09) 08/20/09

Set SP mode 5-985-001 to 1 and reboot 08/20/09


machine says toner supply has failed --SP 5507-03 to 0 (supply alarm for toner) 08/20/09
Punch motor error (SR4020) - replace punch motor 08/20/09
Print job resets after clearing jam - user tools sytem settings timer settings print job reset timer turn it off 08/20/09

User Info Reset - change scanner SP1-012 0=No, 1=Yes (clears address, test, filename after each use) 08/20/09

Color mode Display Selection - use SP5-618 0=ACS, color, B/W, 2 color 1=ACD, F/C, B/W 08/20/09
Printing lead edge registration adjust - use SP1-001 08/20/09
Copy lead edge registration adjust - use SP4-010 08/20/09
Duplex lead edge registration - use SP1-001 (013 or 014) 08/20/09
Print or copy lead edge reg varies - use SP1-003 paper buckle adjustments 08/20/09
To prevent Auto clear of user data set Scanner SP1012 to 0 and reboot. 08/20/09

CIS transmission error - Replace CIS.. 08/20/09

No TX in memory dial - Disable dialtone detection by setting User Parameters switch 22, bit 0 to 0 and 08/20/09
reboot.
Solution Text Updated
enable sp 1013 to store to a device 08/20/09

Heating roller non contact thermistor error 2 - Use SP5810 to reset code 08/20/09
Heating roller non contact thermistor error 2 - Thermistor defective 08/20/09
Heating roller non contact thermistor error 2 - check Thermistor harness and connections 08/20/09
Heating roller non contact thermistor error 3 - VBCU defective 08/20/09
Heating roller non contact thermistor error 3 - AC drive board defective 08/20/09
Heating roller non contact thermistor error 3 - Use SP5810 to reset code 08/20/09
Heating roller non contact thermistor error 4 - Use SP5810 to reset code 08/20/09
Heating roller non contact thermistor error 4 - AC drive board defective 08/20/09
Heating roller non contact thermistor error 4 - VBCU defective 08/20/09
Heating roller fusing lamp error - use SP 5810 to reset code 08/20/09
Heating roller fusing lamp error - Thermistor damaged or out of position 08/20/09
Heating roller fusing lamp error - Thermistor defective 08/20/09
Heating roller fusing lamp error - Fusing lamp defective 08/20/09
Heating roller fusing lamp error - check harness and connections 08/20/09
Heating roller non contact thermistor - Thermistor damaged or defective 08/20/09
Pressure roller lift error 1 - Lift sensor loose, dirty or out of position 08/20/09
Pressure roller lift error 1 - Lift sensor Defective 08/20/09
Pressure roller lift error 1 - Lift motor defective 08/20/09
Pressure roller lift error 1 - Lift motor bound, obstruction 08/20/09
Pressure roller lift error 1 - check harness and connections 08/20/09
Pressure roller lift error 2 - check harness and connections 08/20/09
Pressure roller lift error 2 - Lift motor defective 08/20/09
Pressure roller lift error 2 - Lift motor bound, obstruction 08/20/09
Pressure roller lift error 2 - Lift sensor defective 08/20/09
Pressure roller lift error 2 - Lift sensor loose, dirty or out of position 08/20/09
Development intake fan error - fan motor defective 08/20/09
Development intake fan error - fan overload due to obstruction 08/20/09
Development intake fan error - check harness and connections 08/20/09
Ozone exaust fan (fc) error - check harness and connections 08/20/09
Ozone exaust fan (fc) error - Fan motor defective 08/20/09
Ozone exaust fan (fc) error - Fan motor bound or obstruction 08/20/09
Ozone exaust fan (K) error - Fan motor bound or obstruction 08/20/09
Solution Text Updated
Ozone exaust fan (K) error - Fan motor defective 08/20/09
Ozone exaust fan (K) error - check harness and connections 08/20/09
Ozone intake fan error - check harness and connections 08/20/09
Ozone intake fan error - Fan motor defective 08/20/09
Ozone intake fan error - Fan motor bound or obstruction 08/20/09
Y thermistor error - thermistor defective 08/20/09
Y thermistor error - check harness and connections 08/20/09
Tray 1 lift error - lift motor defective 08/20/09
Tray 1 lift error - lift motor bound or obstruction 08/20/09
Tray 1 lift error - check harness and connections 08/20/09
Scanned documents are not showing edge to edge - Turn off erase border in scanner settings. 08/20/09
Vertical exit sensor late - Upper metal turn guide (Q3) , Drive Roller Side bent 08/20/09
Disable CIS - in user tools Adjustments for operator SP 1911 to 0.. 08/20/09
Check spring on pickup roller onpaper feed head 08/20/09
Turn paper to short edge feed 08/20/09

Polygon mirror motor error: Defective polygon mirror motor 08/21/09


Polygon mirror motor error: Poor connection of polygon mirror motor 08/21/09
Polygon mirror motor error: Defective BICU 08/21/09
xfer belt contact motor always runs - screw fell behind BICU 08/21/09

Perform shading adjustment on CIS, function 10 08/21/09


Reset password using SP 5828-74 08/24/09
Defective FCU 08/24/09
Self diag error CPU: Reset FCU and MBU connections 08/24/09
Reformatt hard drive 08/24/09
Lower value in sp 2210- to 5 08/24/09
Increase Value in sp 2975 to 25 08/24/09
Check bulletin 87 08/25/09
Developer Type 28, part number B1219640 08/25/09

Turn on sp 5113#2 to 2 and go into usertools external count management and selrct copy and turn on 08/25/09

set PCU count in SP 5501, reset in SP 7804 08/25/09


Charge roller current leak: Defective PCU 08/25/09
Solution Text Updated
Charge roller current leak: Defective HVPS 08/25/09
Charge roller current leak: Poor connection of PCU 08/25/09
scan to email- set to TIFF but files arrive as pdf check resolution is not set to grayscale 08/26/09
Application function selection error: Reset FCU/MBU connections 08/26/09

enable scanner using Scanner SP 1013-1 08/26/09

DHCP server not available displayed - input IP and gateway in UT 08/26/09


Confirmation reports not printing - Make sure Quick function keys are not set to print reports, UT, Fax 08/27/09
features, General Settings Quick key 1,2,3
Clean and inspect punch unit for chad build up 08/27/09
Toner supply error K Check toner tube and clean hopper 08/27/09
To turn off doublr feed detect admin sp 1302 08/28/09
Remove harness between IOB1 and IOB 2 - check for bent pins 08/28/09
Disable dial tone detection, user parameter switch 22 bit 0 = 0 08/28/09

Restrcted access: User parameter switch 05 bit 4 = 1 08/28/09


Skew Sensors does not turn ON - check/clean/replace sensor, check with SP6-007 Grp 1 bit 2 08/31/09
Optics had a bluish film on them 08/31/09
Firmware update is not displayed after power on - 2 to 5 minute wait is normal 08/31/09
Mechanical counter error 2 - pinched wire cn 230 on BCU 08/31/09
Mechanical counter error 2 - fuse 94 on PSU blown 08/31/09
Mechanical counter error 2 - Check CN 227 pins 5&6 (B&W) pins 7&8 (Color) counters 08/31/09
Forced Update - controller dip sw 1 to OFF position 08/31/09
Reg sensor does not turn OFF - if from bypass only, see TSB-042 08/31/09
SD Card structure for firmware update - use \\romdata\B178\ 08/31/09
How to enter touch screen adjustment - C/M 1993 C/S x 5 08/31/09
Adjustment not holding - see Touch Screen replacement-TSB #45 08/31/09
Legal jams from bypass - use SP1-007 to enable or disable APS from bypass 08/31/09
Bypass jams when printing - user tools, Printer, set bypass to machine settings 08/31/09
Skew sensor does not turn ON - replace feed clutch 08/31/09
Add toner will not clear - do SP5-801-002 engine clear 08/31/09
Comm error between BICU and Finisher - check connection between finisher and copier 08/31/09
Comm error between BICU and Finisher - replace finisher main board 08/31/09
Print option type 4545 EDP code 243158 08/31/09
Solution Text Updated
Can not Print - No WIM: Check that SP 5985-1 is NOT set for '2'. Set to '1'. 08/31/09

Counter issues - where is the Mechanical Counter? It is located on the cover behind the RH door. 08/31/09

Can not print - set all IPv4 settings back to Active thru WIM 08/31/09

Reg sensor does not turn OFF - when feeding legal from bypass, set SP1-007-002 to 1 08/31/09

Please wait and fuser warm - try w/o HDD, if OK replace HDD 08/31/09

Counter harness part number - # A6745404 08/31/09

No ping, WIM or Telnet - enable NIC with SP5-985-1=1 08/31/09

Finisher entrance sensor not turning OFF - check finisher entrance junction gate spring 08/31/09

Fatal kernel error - set machine type with Plug & Play use SP5-907 08/31/09

How to enable 2nd/3rd G3 fax options - set fax SP1-104-023 bit 1=1 for 2nd G3 line and bit 3=1 for 3rd G3 08/31/09
line
Forward faxes to email as PDF - set parameter Switch 21 bit 3 to 1 08/31/09

-002 SBU serial comm error - FU22 on power supply blown 08/31/09

Finisher entrance sensor not turning ON - check/clean/replace entrance sensor 08/31/09

How to enable USB2.0 option - use Scanner SP1-013-001 and set to 1 08/31/09
Files stuck in memory - use Fax SP6-105 All files print out 08/31/09
No confirmation report - Turn off Tx/Rx status report in Quick Keys 08/31/09
Port 465 times out - correct, uses SSL and that is not supported 08/31/09
How to enable 2nd, or 3rd G3 option - Fax SP1-101-023 G3-2, bit 1 = 1, G3-3, bit 3 = 1 08/31/09

Java Error E0301 - set SP5-401-200, -201, -210, -211, -220, -221 back to default (0), and reinstall Java 08/31/09
Application
Duplex registration off - check 1-2 sided auto margin settings in UTools 08/31/09
PR warm up error - A level code, reset with SP5-810 08/31/09
Dead machine - try w/o HDD, if OK replace HDD 08/31/09
Image shifted on 2nd side - use User tools Copier/Doc server, Edit and set margins to 0 08/31/09
Solution Text Updated
PR warm up error - check thermistor with SP1-106-003, replace as needed 08/31/09
PR warm up error - check fuser unit connections, verify connection with SP1-106-003 08/31/09
Set user tools printer features Set job seperation to copy mode 08/31/09
set sp 5985 1and 2 to 1 08/31/09
Postscript type 1357 EDP code 404200 08/31/09
Print queue names for fiery - xjprint, xjhold, xjdirect 08/31/09
Thermistor error code Replace thermistors 08/31/09
Thermistor error code Replace Thermostats 08/31/09
Thermistor error code Replace Power supply unit 08/31/09
Independent Supplier Message - use SP5-051 to turn off independent supplier message 08/31/09
Fuser jam - check left door switch for broken plastic plunger arm 08/31/09
Please wait, fuser warm - try w/o HDD installed, if it comes to ready replace HDD 08/31/09
Fatal error - clean contacts and reseat memory DIMM 08/31/09
Fatal error - replace controller board 08/31/09
Fatal error - reload firmware 08/31/09
Fatal error - replace HDD 08/31/09
Engine startup error - replace BCU 08/31/09
Transfering files from and to the Doc Server a File Format Converter is needed 09/01/09
This unit does not do reverse print 09/01/09
make sure sp5985-1 and 2 is set to 1 09/01/09
How to reset PM counter - uses gear on back of drum unit only, no SP mode (see details parg. 6.5.5 New 09/01/09
PCU Detect)
Check Charge recptical for corrosion/dirty connection 09/02/09
Jam at Power On - paper left in machine from last jam and turned back on 09/02/09
Bank transport sensor 1 does not turn ON - check for proper paper loading 09/02/09
Duplex reverse sensor does not turn ON - check/clean/replace sensor, use SP5-803-024 09/02/09
Jam at Power On - bridge unit right cover not keeping right guide switch 09/02/09
Jam at Power On - bridge unit left guide switch no staying actuated 09/02/09
Jam at Power On - excess paper curl lifting bridge unit right cover 09/02/09
Jam at Power On - check right door open switch is staying actuated 09/02/09
Fusing exit sensor does not turn OFF - check/clean/replace sensor 09/02/09
Fusing exit sensor does not turn OFF - check for correct paper size settings 09/02/09
CIS error: Dirty white plate 09/02/09
CIS error: Dirty CIS glass 09/02/09
Solution Text Updated
CIS error: Defective CIS 09/02/09
CIS error: Defective IPU 09/02/09
CIS error: Defective BCU 09/02/09
CIS communication error: Defective BCU 09/02/09
CIS communication error: Defective IPU 09/02/09
CIS communication error: Defective CIS 09/02/09
IPU error: Defective IPU 09/02/09
Left scanner fan lock: Defective left scanner fan 09/02/09
Left scanner fan lock: Defective IOB 09/02/09
Left scanner fan lock: Defective BCU 09/02/09
Right scanner fan lock: Defective BCU 09/02/09
Right scanner fan lock: Defective IOB 09/02/09
Right scanner fan lock: Defective right scanner fan 09/02/09
Gray balance adjustment error: Defective CIS 09/02/09
Gray balance adjustment error: Defective IPU 09/02/09
Gray balance adjustment error: Defective IOB 09/02/09
Gray balance adjustment error: Defective BCU 09/02/09
Original exit roller thermistor error: Defective BCU 09/02/09
Original exit roller thermistor error: Defective IOB 09/02/09
Original exit roller thermistor error: Defective original exit roller thermistor 09/02/09
Charge corona output error: Defective CBG power pack 09/02/09
Charge corona output error: Dirty corona wire 09/02/09
Charge corona output error: Defective charge corona cable 09/02/09
Charge grid output error: Defective CBG power pack 09/02/09
Charge corona wire cleaner error: Defective wire cleaner motor 09/02/09
Charge corona wire cleaner error: Defective IOB 09/02/09
Charge corona wire cleaner error: Defective charge corona wire 09/02/09
Development drive motor lock error: Defective development drive motor 09/02/09
Development drive motor lock error: Development drive motor or drive mechanism blocked 09/02/09
Development bias error: Development CBG power pack 09/02/09
Development bias error: Defective development CBG power pack 09/02/09
Development bias error: Defective development bias cable 09/02/09
ID sensor error 1, automatic adjustment error: Defective ID sensor 09/02/09
ID sensor error 1, automatic adjustment error: Defective CBG power pack 09/02/09
Solution Text Updated
ID sensor error 1, automatic adjustment error: Defective development unit 09/02/09
ID sensor error 1, automatic adjustment error: Defective LPH 09/02/09
ID sensor error 1, automatic adjustment error: Dirty ID sensor 09/02/09
ID sensor error 2, VSG: Dirty ID sensor 09/02/09
ID sensor error 2, VSG: Defective ID sensor 09/02/09
ID sensor error 2, VSG: Defective CBG power pack 09/02/09
ID sensor error 2, VSG: Defective CBG IOB 09/02/09
ID sensor error 3, VSP: Defective CBG power pack 09/02/09
ID sensor error 3, VSP: Defective development unit 09/02/09
ID sensor error 3, VSP: Defective LPH 09/02/09
ID sensor error 3, VSP: Defective IOB 09/02/09
ID sensor error 3, VSP: Defective ID sensor 09/02/09
ID sensor error 3, VSP: Dirty ID sensor 09/02/09
ID sensor error 3, VSP: Drum not turning 09/02/09
ID sensor error 4, LED current: Defective ID sensor 09/02/09
ID sensor error 4, LED current: Dirty ID sensor 09/02/09
ID sensor error 4, LED current: Defective IOB 09/02/09
ID sensor error 4, LED current: Defective LPH 09/02/09
ID sensor error 4, LED current: Defective development unit 09/02/09
ID sensor error 4, LED current: Defective CBG power pack 09/02/09
ID sensor error 5, edge detection during calibration: Defective CBG power pack 09/02/09
ID sensor error 5, edge detection during calibration: Defective development unit 09/02/09
ID sensor error 5, edge detection during calibration: Defective LPH 09/02/09
ID sensor error 5, edge detection during calibration: Defective IOB 09/02/09
ID sensor error 5, edge detection during calibration: Defective ID sensor 09/02/09
ID sensor error 5, edge detection during calibration: Dirty ID sensor 09/02/09
Transfer voltage output error: Defective T & S power pack 09/02/09
Paper separation DC error: Defective T & S power pack 09/02/09
RPCS not seperating jobs Use PCL6 09/02/09
Thermistor error Check or replace thermistors 09/02/09

Color development motor error: Defective PCU 09/02/09


Color development motor error: Defective color development motor 09/02/09
Process Control Error: Dirty TM sensor 09/02/09
Solution Text Updated
Process Control Error: Defective TM sensor 09/02/09
Confirmation reports not printing - Make sure Quick Operation Keys are not set to print Tx Status Report, 09/03/09
UT, FF General Settings
Select counter mode Print/Developments with SP 5045, 0=Developments, 1=Prints 09/03/09
Check Harness for pressure release roller 09/04/09
Disable dial tone detection: User parameter switch 22 bit 0 = 0 09/04/09
Execute Toner End Clear with SP 2928 09/04/09

Development Bias Leak: Defective PCU 09/08/09


Development Bias Leak: Poor PCU connections 09/08/09
Development Bias Leak: Defective HVPS 09/08/09
CIS error Check and reseat cn210 and 220 on adf main pcb 09/08/09

Not printing yellow: execute reseller default by pressing COPY key while power ON 09/08/09
Tranfer roller leak error 1: Transfer roller damaged 09/09/09
Tranfer roller leak error 1: High voltage supply board defective 09/09/09
Tranfer roller leak error 1: Transfer unit set incorrectly 09/09/09
Log in as supervisor go to program change admin to change admin password 09/09/09
How to enable fax confirmation reports - use Parameter Switch 03, bit 0 & 5 =1 09/09/09

Zero cross error: Defective PSU 09/09/09


Zero cross error: Defective exit cover safety switch 09/09/09
Zero cross error: Check AC Power coming into machine 09/09/09
Tray 3 Lift Error - check cable connections 09/09/09
Tray 3 Lift Error - check and/or replace the defective component 09/09/09
Postscript goes in SD card slot 2 09/09/09
Faxes stuck in memory - print with Fax SP 6-105-001 then erase SAF memory with fax SP5-102 09/09/09
add toner - replace the toner pump unit (each color has part number) 09/09/09
All files go into memory - reset paper tray, check for overfilled condition 09/09/09
Cannot print - if Ping, WIM and Telnet are OK, replace controller board 09/09/09
How to print and forward - Set Parameter Switch 11 bit 6 to 1 09/09/09
Execute SP 2928- Toner End Clear 09/09/09
Missing scan data: Menu # 1934>Tech menu>Machine Test>Shading Test. 09/09/09
Missing scan data: Menu # 1934>Tech menu>Data Setup>Clear all memory 09/09/09
Fatal kernel error - replace HDD 09/09/09
Solution Text Updated
Fatal kernel error - reload firmware 09/09/09
Fatal kernel error - replace controller 09/09/09
Fatal kernel error - try w/o optional SD cards 09/09/09
Fatal kernel error - clean and reseat memory dimms 09/09/09
Finisher exit sensor does not turn ON - check metal clip on stack feed out belt 09/09/09
Can scan on 11x17 but print up to 8.5x14 09/09/09
3rd paper tray lift motor malfunction: Lift plate on tandem tray not sitting flat 09/09/09

Drum motor error - output check SP5-804-077, 078, 079, 080, 09/09/09

Toner level will not reset - resets after machine enters Add toner or toner end condition. Replacing the 09/09/09
toner bottle then, will reset indication to full
Waste toner full message - replace Transfer belt frame and bias terminal. Part #'s D0093883, D0093934. 09/09/09
Per TSB D009-18r
How to Delete Scanner Journal - UT > Scanner > General > Delete Scanner Journal 09/09/09

Check MBU board connection 09/09/09

Controller fan error - replace the controller (fan built on) 09/09/09
Background single color copies only - replace lens block assembly 09/09/09
Please wait fuser is warm - try w/o HDD, if it works format or replace HDD 09/09/09
Registration ON: Registration sensor does not detect paper, replace feed clutch 09/09/09
Communication error of the remote service modem: If not using @remote execute SP 5-816-209 and 09/09/09
reboot
Log in as supervisor go to program change admin to change admin password 09/09/09
Heating lamp error: Deformed thermistor 09/09/09
Heating lamp error: Thermistor coming off 09/09/09
Heating lamp error: Defective fusing lamp 09/09/09
Heating lamp error: Reset with SP 5-810 09/09/09
Enable USB: Dip Switch 2 set to on. 09/09/09
Reset fuser error by setting RAM address 80036F to 00 and switch machine off/on 09/09/09

Press Function 6222291 Yes to access date & Time settings 09/09/09
Fuser error: Reset Plotter Switch 01 bit 0 09/09/09
Ink Level Feeler Position Error: Ink level sensor defective 09/09/09
Ink Level Feeler Position Error: Horizontal encoder film dirty, installed incorrectly, broken 09/09/09
Solution Text Updated
Ink Level Feeler Position Error: Maintenance unit dirty, defective 09/09/09
Ink Level Feeler Position Error: Ink nozzles clogged 09/09/09
Light copy - replace HVPS 09/10/09

Light copy with grainy background - replace quenching lamp 09/10/09

User Parameter Switch 3 bit 0 and 5 09/10/09


Scanner home position error 2: Defective scanner drive motor 09/10/09
Scanner home position error 2: Defective scanner home position sensor 09/10/09
Scanner home position error 2: Defective SBCU 09/10/09
How to Enable single color copies - set SP5-618 to "0", new icon will appear on copier screen 09/10/09
CMY drum drive motor error - replace motor 09/10/09
CMY drum drive motor error - replace IOB 09/10/09
CMY drum drive motor error - check/reseat CN 215 on IOB 09/10/09
CMY drum drive motor error - check for binding in each CMY drum unit 09/10/09
Turn off fax confirmation reports - Parameter Switch 03. bit 0, & 1 = 0 09/10/09

ADF not working - check connections between ADF and machine 09/10/09

ADF not working - replace BICU 09/10/09

Using fax on VOIP - set to answer on 2nd or 3rd ring resolves issue with line going dead on 1st ring 09/10/09

Left exhaust fan error: Defective exhaust fan 09/10/09


Left exhaust fan error: Damaged duplex wire harness 09/10/09
Left exhaust fan error: Damaged BIUC board, check IC Q11 and duplex wire harness 09/10/09
Java card goes in SD card slot 2 09/10/09

execute Fax SP 5101 09/10/09


Charge corona error Replace receptical part # B234 2091 09/10/09
Scan to 2003 Server - needs custom firmware Custom firmware to allow "Scan to Folder" to function on a 09/11/09
Windows 2003 with SMB packet signing enabled.
scan to Ecopy will hesitate between sheets, this is normal due to the TWAIN driver 09/11/09
If firmware crashes on finisher you may get a SC 620 reflash finisher firmware 09/11/09
Replace power supply (relay clicking) 09/11/09
Replace HVPS6 (Separation Power Supply) 09/11/09
Solution Text Updated
DF wrinkles at trail edge of original - remove 1 ways and clean/polish shafts 09/14/09
SMTP error - check connection/path to SMTP server 09/14/09

duplex - UT, copier / Doc server, edit tab, set 1 to 2 duplex to 0.0 for left, right, top and bottom margins 09/14/09

Check fuse 001 on #2 power supply 09/14/09


Toner remaining dipslay - turn on with SP5-061 to 1 to show toner remaining display. 09/14/09
SP 5045 for counting method of 11x17 also enable sp 5930-001 09/14/09

Transfer Belt HP error - replace contact (lift) motor 09/14/09


Transfer Belt HP error - check contact release mechanism 09/14/09
Can you turn off Auto Tray Switching - No, function not working 09/14/09
User name = scanner, Password = password 09/14/09
perform SP 5104 and 5101 09/15/09
Refered to TSB #45 09/15/09
Vertical tranport Sensor 4 does not turn OFF - check for proper paper feed 09/15/09
Vertical tranport Sensor 4 does not turn OFF - check/clean/replace sensor 09/15/09
FCU defective 09/15/09
File Type Icon Missing - UT, Fax, Initial Settings 2/2, Email settings, Set to ON 09/15/09

Lift sensor error 1: Defective lift motor 1 09/15/09


Lift sensor error 1: Defective lift sensor 1 09/15/09
Lift sensor error 1: Defective pickup solenoid 1 09/15/09
Lift sensor error 2: Defective pickup solenoid 2 09/15/09
Lift sensor error 2: Defective lift sensor 2 09/15/09
Lift sensor error 2: Defective lift motor 2 09/15/09
Cassette feed motor error: Defective feed motor 09/15/09
Cassette feed motor error: Defective paper feed board 09/15/09
Registration motor lock error: Defective IOB 09/15/09
Registration motor lock error: Defective registration motor 09/15/09
Termination of parts availability was July 2007. 09/16/09
ADF comm error--replace ADF main board 09/16/09
System software requires a parallel port to install. 09/16/09
Check /replace toner supply clutch 09/16/09
White toner hopper gear part # is AB013748. 09/16/09
Solution Text Updated
BK156 interlock switch error-replace interlock switch 09/16/09
BK156 interlock switch failure-replace interlock switch assembly 09/16/09
Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
B1325131 PCB: BICU (IPU) 09/16/09
Jam code 055 interval sensor lag - Check and adjust transport motor belt tension 09/16/09
Check to see if service mode lock is turned on in user tools.. 09/16/09
LDAP search to E-mail gives server cannot be found message. Set to port 3268. 09/16/09
Zero cross error - SP 3904 set to 2 09/16/09
Zero cross error - AC power, check wall voltage for line noise 09/16/09
If web runs out quickly - Check if Black wire on web drive motor is pinched to frame. 09/16/09
Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
Replace both controller and motherboard memory DIMM's 09/16/09
Polygonal mirror motor error - Check fuse 111 on PSU 09/16/09
Replace web motor 09/16/09
Can not Scan SMB with Vista. Please contact Microsoft Support to obtain the patch KB Article Number: 09/16/09
KB935755
IC 21 on the B140 series BCU is part # 1407 6056. 09/16/09
Replace original size sensor harness 09/16/09
Zero cross error - Reload NVRAM data. 09/16/09
Duplex entrance jam - Inspect gate pawl for paper cut damage.. 09/16/09
Disconnect HDD and reboot - Defective HDD 09/16/09

Makes one copy and goes into please wait - Check for pinched wiring harness in fusing unit assembly 09/16/09

HR warm up error - replace fuser clutch, it's part of Black drive unit assy # B1801100 09/16/09
Paper feeds up registration & stops without a jam - If firmware was updated to D101, System or Engine 09/16/09
firmware may not have taken. Replace system sd-card & reflash..
Confirm staple stop gate is not rubbing against diamond plate guide.. 09/16/09
Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
B234 3305 Toner Bank: Main 09/16/09
Dog ears. Refer to bulletin 29 and 48. 09/16/09
Execute sp-mode 5832-002 IMH 09/16/09
BK-211 - Set too thick to be folded, adjust thick set sensor Q36.. 09/16/09
Solution Text Updated
Execute sp-mode 5832-2 IMH formatt 09/16/09
19 hole die set EDP # 001452MIU, 21 hole die set EDP # 001453MIU 09/16/09
Exposure lamp error, make sure white strip is on top of glass when placed on copier 09/16/09
Heat pipe exit sensor jam (lag) - check all connectors in duplex unit 09/16/09
Netfile error. sp 5832-11 and reboot copier 09/16/09
To turn of V8 protocol off. Sp 1105-2 switch 3 bit 2 to 0 and reboot 09/16/09

Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
Adjust sp-mode 6006-005 09/16/09
B246 1404 Operation Sub-unit: M-C3: Basic: NA: Ass'y 09/16/09
Authentication lock out issue. Log in as supervisor, go to chage/delete admin password in user tools and 09/16/09
change password.
Turn off dial tone detection- set user parameter sw 22 bit 0 to 0 and reboot. 09/16/09
Device certificate creation caused unexpected error. (SSH) Execute sp-mode 5-870-3 then 5-870-1 and 09/16/09
reboot.
Windows 2000 go to zip rip.com for driver 09/16/09
C236 2649 Drum Metal Screen Ass'y - DLT [TSB#011R] 09/16/09
Fusing Exit sensor does not turn ON - paper curl getting caught on fuser fingers and stops before sensor 09/16/09

To turn of V8 protocol off. Sp 1105-2 switch 3 bit 2 to 0 and reboot 09/16/09

Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
Laser sync error. refer to bulletin 127 09/16/09
Resetting of Fiery password other than re-loading system software is not supported. 09/16/09
Software error - Reload print/scan firmware 09/16/09
Execute fax sp-mode 5-104 09/16/09
Independent toner supply message. Disable in sp-mode 5051. 09/16/09
sp-mode 6107 and 6111 for D373/374 model 09/16/09
GBC and Ring Binder configuration information. Gbc 111 with a Ring Binder is supported without a fiery 09/16/09
installed.
Fiery e-7100 sytem software ver 1.1 paert # is D380-7051. 09/16/09
Main exit jam, reform bent guide on mainframe between drawer & duplex units if experiencing this jam 09/16/09
in face down or duplex copying..
Set baud rate G3 sw 1105 006 for 33.6 09/16/09
Development motor error K - Replace bound developer unit.. 09/16/09
Solution Text Updated
No Scan to folder - Printer Scanner card in Wrong Slot - Move to upper slot 09/16/09
Refer to TSB 006 for update combinations 09/16/09
Laser Synch detect error M- Inspect 5VDC supply connections to laser 09/16/09
Developer motor yellow lock - replace motor. 09/16/09
fromat HHD sp 5832-1 09/16/09
User Info Release- Set Scanner SP 1012 09/16/09

Single Color Missing - pull plastic tape from development unit. 09/16/09
Turn off Fax Journal - User Parameter Switch 03, bit 7=0 09/16/09

To turn of V8 protocol off. Sp 1105-2 switch 3 bit 2 to 0 and reboot 09/16/09

Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
Set sp-mode 5-985-001 and 002 as 1 09/16/09
Replace staple cartridge 09/16/09
B247 6694 Pulley:Drive Wear:Ass'y for tandem tray. 09/16/09
Tray motor jam --check motors in prestack, stack feed out, staple unit 09/16/09
fuser over heat- replace thermistor brackets per TSB D052-13 09/16/09
Duplex image shift issue, user tools copy/doc server features, edit, duplex margin adjustment. 09/16/09
3rd vertical transport sensor stays on - Clean sensor 09/16/09
Confirm developer unit is seated correctly, loss of contact with toner hopper coupling gears.. 09/16/09
Reseat connector on I/O board.. 09/16/09
E0301 - need to reset sp 5401-200,-201-210-211-220-221. 09/16/09
GBC can be used if SR5020 is installed. 09/16/09
Set sp5420 - 001,011,031,41 ot 1 to turn off user authentication for a specific mode. 09/16/09
Prestack junction gate motor error - Motor defective 09/16/09
Cannot web into machine, set SP 5985 1 & 2 to 1.. 09/16/09
SD card authencation-- check printer type should be Type 1357 09/16/09
Energy save I/O sub system error - Replace I/O board.. 09/16/09
Pre-Stack Tray: Late Error (B830), - Clean finisher transport rollers.. 09/16/09
Controller startup error - disconnect HDD's.. 09/16/09
SSL not supported 09/16/09
To initialize address book use SP 5846-50.. 09/16/09
Developer agitation doesnt start. Input 7 digit lot number before execute 09/16/09
Solution Text Updated
User code and Mac printing. Set up user code under job log for mac printer driver. 09/16/09
set sp mode 59851 & 2 set to 1 09/16/09
Polygon mirror motor ready error - If SC 240 is also displayed replace laser.. 09/16/09
RT-43 install on D065/D066 refer to the TSB for parts standardization, Requires a new main board and 09/16/09
feed roller with gear.
User codes are found in driver under Job Log. 09/16/09

To turn on @ remote set sp 5816-1 set to 2 and reboot copier. 09/16/09

To turn off @ remote set sp 5816-1 set to 0 and reboot copier. 09/16/09

To turn of V8 protocol off. Sp 1105-2 switch 3 bit 2 to 0 and reboot 09/16/09

Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
To enable G3 option Comm SW 16 bit 1 = 1 (SP 1-104-23) 09/16/09

controller start up error - replace Controller PCB. 09/16/09

CIS failure - Check connector 104 on the adf pcb 09/16/09

European size print jobs can be converted to US standard paper sizes by setting User Tools > Printer 09/16/09
Features > page 2 of 2 sub paper size to auto and select desired paper size below.
Install Type 9001 Printer / Scanner Unit EDP 414954 09/16/09

pre stack sensor error--check and clean prestack sensor 09/16/09

Lower speed with fax sp-mode 1105-006 and 007 09/16/09

Disable ECM & V.8 Protocol, Fax SP 1104-002 bit 0 to 0 & SP 1105-004 bit 2 to 0.. 09/16/09

To monitor speaker during communication, Fax SP 1105-001 bit 2 to 1.. 09/16/09

OPC Drum B2469510 09/16/09

OPC Drum Cleaning Blade AD041140 09/16/09

Reseat developer unit, loss of gear coupling to toner hopper.. 09/16/09


Solution Text Updated
Punch Unit for SR4050 can not be installed with GBC 09/16/09

Double counting . Set sp 5104 09/16/09

LCT paper feed sensor (lag)--check LCT paper feed sensor 09/16/09

Fax Option Type 9001, EDP414945 for MP6001 and Fax Option Type 7500, EDP413491 for MP6000 09/16/09

The GBC III gets installed to the D062 models with the SR 4050 finisher. Finisher firmware v 1.030.07 GBC 09/16/09
ROM V R15 Punch enabled through UT/CDS settings/input output /punch type/multi hole left.

Developer agitation doesnt start. Input 7 digit lot number before execute 09/16/09

To turn on custom size- set SP5112 to 1 & reboot. 09/16/09

Displays copying - set sp3904 from 0 to 1 and reboot. 09/16/09

D062 2261 PCU: Lower: M-C4: NA: Ass'y 09/16/09

User code and Mac printing. Set up user code under job log for mac printer driver. 09/16/09

laser sync detect error- replace laser synce detect board 09/16/09

(GBC) - Normal operation if GBC front door is opened, to reset, close GBC front door and open/close 09/16/09
finisher front door.
HDD mail RX data error - Format HDD.. 09/16/09

Engine start up error - PSU-E or PSU-C defective 09/16/09

Finisher jogger error Check for binding of fences reseat connectors on jogger motor 09/16/09

To turn on @ remote set sp 5816-1 set to 2 and reboot copier. 09/16/09


T shirt transfer material is not supported 09/16/09
1-sheet booklet job can be folded.patch E7100 Patch 09-1-1045N9 09/16/09
image shifting on second side by 2-3mm--adjust margin adjustment in user tools 09/16/09
Fax feature is not supported on this model 09/16/09
Special sp mode 5 104 09/16/09
Controller error - Remove Print/Scan SD card or update firmware. 09/16/09
To turn on @ remote set sp 5816-1 set to 2 and reboot copier. 09/16/09
Solution Text Updated
To turn off @ remote set sp 5816-1 set to 0 and reboot copier. 09/16/09
Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
Developement bias error. check 24v line on development drive motor and registration motor for any 09/16/09
pinch.
Engine startup error - install correct print driver 09/16/09
Sp-mode 5846-050 clears everything managed by UCS. (user codes/address book) 09/16/09
Replace OPU, part # B2345312.. 09/16/09
TR-010 code - Replace VRC62017 positioning motor ass'y. 09/16/09
SC 795-34 Blade cradle HP sensor--check HP sensor 09/16/09
Host printing - connection closed by peer during large job - Telnet - "diprint timeout 3600" - "logout" - 09/16/09
"yes"
Developer agitation doesnt start. Input 7 digit lot number before execute 09/16/09
Execute sp-mode 5-853 to load stamp data. 09/16/09
Developer bias leak - Shorted wiring for tray 1 grip motor.. 09/16/09
Reset PM Counters in SP7804 -001 to 006. 09/16/09
Finisher tray lift error - Replace lift motor.. 09/16/09
HDD failure - Format HDD, SP 5832.. 09/16/09
Registration +/- 2mm specification 09/16/09
Drum wrap jam - refer to TSB 032 09/16/09
Part number for Toner Waste Bottle G1786973 09/16/09
CIS Skew/Double feed detection jam - Tray paper settings incorrectly set 09/16/09
CIS detect jam - Disable User SP 1769 09/16/09
Bottle that comes with new development unit gets poured in toner supply hole on developer unit - then 09/16/09
manually turn developer unit
SC795-1 Master to Slave Communication error - Slave Board connection loose or broken,bad 09/16/09
firmware/board defective.
Engine startup error - Replace registration section PCB 09/16/09
Refer to bulletin # 82R, Uneven Gloss.. 09/16/09
Startup w/o HDD - replace HDD 09/17/09

DJ 054 - inspect feed drive one way bearings 09/17/09


Print job locked. sp 5801-8 and reboot copier 09/17/09
Print job locked. sp 5801-8 and reboot copier 09/17/09
Scanner home position error: Defective scanner motor 09/17/09
Scanner home position error: Defective scanner home position sensor 09/17/09
Solution Text Updated
Reg Sensor does not turn OFF- check/clean/replace Registration sensor 09/17/09
Fuse 2 blows & dead machine - Replace PSU-A.. 09/17/09
Power Source 208 to 240 V, 60 Hz, 20 A 09/17/09
Print job locked. sp 5801-8 and reboot copier 09/17/09
Print job locked. sp 5801-8 and reboot copier 09/17/09
Exit sensor does not turn ON - check/clean/replace sensor SP6-007 Group 2 bit 2 09/17/09
Exit sensor does not turn ON - gear cracked and slipping on large gray roller shaft, #B5413351 (roller, 09/17/09
scanning)
Displays japanese. check sp 2010,2011 and 2015 09/17/09
Install PS3 in the upper slot and merge Printer Scanner to it using SP 5873 09/17/09
Print job locked. sp 5801-8 and reboot copier 09/17/09
Print job locked. Suggest sp 5801-8 and reboot copier 09/17/09
Communication Error Between BCU and MCU - Replace BCU.. 09/17/09
Unable to open web browser. Execute sp 5801-9,10,11 and 20 and reboot copier. 09/17/09
Toner bottle unit error - Scraper in agitation cylinder not cleaning toner end sensor... 09/17/09
Print job locked. sp 5801-8 and reboot copier 09/17/09
Plockmatic jam code 09/17/09

set Sp 5985-1, 2 set to 1 09/17/09

Harddisc error. Replace or format. 09/17/09

hard disc error. Replace hard drive. 09/17/09

hard disc error. Replace controller pcb 09/17/09

hard disc error. check hdd harness and connections. 09/17/09

To activate all three G3 boards fax sp 1104-23 switch 16 set bit 1and 3 set to 1 and reboot. 09/17/09

Unable to open web browser. Execute sp 5801-9,10,11 and 20 and reboot copier. 09/17/09

To change file name must press file type/name on scanner screen to change from default date/time 09/17/09
stamp.
Print job locked. sp 5801-8 and reboot copier 09/17/09

Mechanical counter error. check CN223 pin A1 for 24volts 09/17/09


Solution Text Updated
Disable checkered mark: Set fax parameter switch 02, bit 4 = 0 09/17/09

Development Bias error-Registration motor wiring short, remove cn 318 to test. 09/17/09
Replace registration roller. 09/17/09
Print job locked. sp 5801-8 and reboot copier 09/17/09
Duplex entrance sensor lag. Refered to TSB 48. 09/17/09
SC795-2 - Master Relay Board Comm error - Reseat connections/replace Master Relay PCB. 09/17/09
SC795-2 - Master Relay Board Comm error - Replace Master Relay PCB firmware. 09/17/09
SC795-3 Slave to Cutter PCB comm error - Cutter PCB loose connections / Defective Cutter PCB. 09/17/09
SC795-3 Slave to Cutter PCB comm error - Slave PCB loose connections / Defective Slave PCB. 09/17/09
Adj Registration in user tools machine adjustments for operators 09/17/09
Bridge Relay Sensor 2 does not turn OFF - check/clean/replace sensor 09/18/09
Disconnect hard drive array and reboot. Reformat or replace hard drive array 09/18/09
Finisher Fold error Check fold roller for wear and paper dust 09/18/09

finisher corner stapler rotation motot error Replace Rotation Hp sensor 09/18/09

finisher corner stapler rotation motot error Replace Rotation motor 09/18/09
Hp sensor
Initialize address book with SP 5846-50 09/21/09
Check CIS in ADf unit Reseat all Connections and check if harness is touching CIS pcb. 09/21/09
Comm error IOB to ARDF - replace BICU 09/21/09

SD card error: SSP 5-401-160, change from 1 to 0 09/21/09

SD card error: SSP 5-401-160, change from 1 to 0 09/21/09


SD card error: SSP 5-401-160, change from 1 to 0 09/21/09
SD card error: SSP 5-401-160, change from 1 to 0 09/21/09
SD card error: SSP 5-401-160, change from 1 to 0 09/21/09

Check front door interlock switches 09/22/09


Duplex jogger motor error - motor defective 09/22/09
Duplex Jogger motor error - Check harness and connections 09/22/09
Duplex Jogger motor error - BCU defective 09/22/09
Duplex Jogger motor error - drive bound or blocked 09/22/09
Solution Text Updated
Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
PCC fails to install - Format HDD 09/22/09
Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
staple cartridge jam removal tab bent and breaking the actuator. 09/22/09
Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
Features disabled with HDD removed - Job Preset, Series Copies, Background numbering, Preset stamps, 09/22/09
User Stamp, and Document Server.
Stamp data missing - Use SP5-853-001 to load stamp data to HDD 09/22/09

Envelope feeding is not recommended, however - Com 10 only - rounded flap only, if they must. 09/22/09
Controller issue - reseat the fax battery board 09/22/09
Can you Fiery Scan with GW scan. Not supported on MP C7500. 09/22/09
Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
Set SP 3501-3 to 2 this will set density control for 1st power on and end of job 09/22/09
Operation panel locking up - Update mainframe firmware to latest version 09/22/09
Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
Check and tighten drum shaft fly wheel screws. 09/22/09
Fusing error - Check TSB: D052/D053/D054 # 013 09/22/09
Fusing thermistor error - Check PSU for blown fuses 09/22/09
Fusing thermistor error - Reseat all connectors in PSU--BICU--I/O pcb's 09/22/09
Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
Synchronization detector error 1 - Replace LD unit 09/22/09
Polygon mirror motor ready error - Replace BCU board 09/22/09
With B702 punch & only 2 hole punch type available, confirm dip sw's on punch board are set to 1 off - 2 09/22/09
on..
Not printing reports. Disable quick dial keys in fax user tools. 09/22/09

For Group 4 scanner compression- set scanner SP 1004 to MMR. 09/22/09


Solution Text Updated
Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
laser sync detect error- replace laser diode pcb 09/22/09

laser sync detect error- replace Mirror motor 09/22/09

User Account Limits are not supported. 09/22/09


Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
White level detect error - clean optics 09/22/09
PR thermistor error - check PRoller thermistor connections 09/22/09
PR thermistor error - check PRoller thermistor contact with roller 09/22/09
PR thermistor error - replace fusing unit 09/22/09
PR thermistor error - replace BCU 09/22/09
Harddrive error - Replace Harddrive 09/23/09
Harddrive error - Replace Harddrive 09/23/09
Defective FCU 09/23/09
Transfer belt contact motor error - check sp 5803- 31, 32 right cover switch and duplex cover switch 09/23/09

Booklet fold uneven - Adjust SP 6109 09/23/09


SC254, SC424, SC425, SC426, SC427 ? OCCURS AFTER REASSEMBLY - Refer to bulletin # 18.. 09/23/09
Check right door interlock switch with SP 5803-63 09/23/09

Engine start up error - Replace BICU NVRAM 09/23/09


PCB:IOB = D054 5128. 09/23/09
Set Sp-mode 5024 to inch, SP 5131 to NA and SP 5959 for tray settings 09/23/09
Transfer leak error - Tighten flywheel center screw. 09/23/09
fax forwarding to email TIFF format only not PDF 09/23/09
Billback requires the counter interface type A adapter. 09/23/09
Tandem tray lift error - Check for paper in connector 09/23/09

Tandem tray lift error - Check for Damaged wires on tray 09/23/09

Exit guide plate motor error - Replace shift roller motor and finisher main board as a set 09/23/09

Kernal stop error: Defective controller 09/23/09


Solution Text Updated
Kernal stop error: Reflash controller firmware 09/23/09

ARDF communication error - ARDF harness damaged or disconnected 09/23/09


ARDF communication error - VBCU defective 09/23/09
ARDF communication error - VBCU harness or connections 09/23/09
Mailbox to finisher communication error - VBCU defective 09/23/09
Mailbox to finisher communication error - PSU defective 09/23/09
Mailbox to finisher communication error - Finisher main bd defective 09/23/09
Mailbox to finisher communication error - check all harness and connections 09/23/09
PFB communication error - check all harness and connections 09/23/09
PFB communication error - VBCU defective 09/23/09
PFB communication error - PFB defective 09/23/09
Mailbox to copier communication error - PSU defective 09/23/09
Mailbox to copier communication error - VBCU defective 09/23/09
Mailbox to copier communication error - Mailbox BD defective 09/23/09
Mailbox to copier communication error - check all harness and connections 09/23/09
VBCU-DTMB 1 communication error - check all harness and connections 09/23/09
VBCU-DTMB 1 communication error - DTMB defective 09/23/09
VBCU-DTMB 1 communication error - PSU defective 09/23/09
VBCU-DTMB 1 communication error - VBCU defective 09/23/09
VBCU-DTMB 1 communication error - 5 volt power defective 09/23/09
VBCU-DTMB 2 communication error - PSU defective 09/23/09
VBCU-DTMB 2 communication error - VBCU defective 09/23/09
VBCU-DTMB 2 communication error - DTMB defective 09/23/09
VBCU-DTMB 2 communication error - check harness and connections 09/23/09
VBCU-DTMB tmc communication error - check harness and connections 09/23/09
VBCU-DTMB tmc communication error - DTMB defective 09/23/09
VBCU-DTMB tmc communication error - VBCU defective 09/23/09
VBCU-DTMB tmc communication error - PSU defective 09/23/09
SD card error-1 - DESS module missing 09/23/09
SD card error-1 - install correct SD card 09/23/09
SD card error-002 - install correct expanded authentication module file 09/23/09
Engine startup error - VBCU defective 09/23/09
Engine startup error - Communication drop between VBCU and Controller 09/23/09
Solution Text Updated
Engine startup error - power loss at startup or warmup 09/23/09
Memory address error - Check harness and connections 09/23/09
Memory address error - Controller defective 09/23/09
ARDF orig pickup error - Pickup roller HP sensor defective 09/23/09
ARDF orig pickup error - Pickup motor defective 09/23/09
ARDF orig pickup error - ARDF controller BD defective 09/23/09
ARDF orig pickup error - check harness and connectors 09/23/09
ARDF bottom plate lift motor - check harness and connectors 09/23/09
ARDF bottom plate lift motor - ARDF feed motor defective 09/23/09
ARDF bottom plate lift motor - ARDF main board defective 09/23/09
ARDF bottom plate lift motor - Bottom plate HP sensor defective 09/23/09
Finisher lower transport motor - Motor defective 09/23/09
Finisher lower transport motor - Finisher main BD defective 09/23/09
Finisher lower transport motor - check harness and connections 09/23/09
Finisher jogger motor D373, D374, B830 - Jogger motor defective 09/23/09
Finisher jogger motor D373, D374, B830 - Jogger HP sensor defective 09/23/09
Finisher jogger motor D373, D374, B830 - Jogger motor overload 09/23/09
Finisher jogger motor D373, D374, B830 - Finisher main BD defective 09/23/09
Finisher feedout motor B830 - check harness and connections 09/23/09
Finisher feedout motor B830 - Finisher main BD defective 09/23/09
Finisher feedout motor B830 - Feed out motor defective 09/23/09
Finisher feedout motor B830 - Feed out motor obstruction 09/23/09
Finisher feedout motor B830 - Stack feed out HP sensor defective 09/23/09
Engine response error: Defective engine board 09/23/09

Engine response error: Defective controller 09/23/09

Upgrade to system sw ver. 4.0 will resolve missing fuction which will allow enduser to specify exit location 09/23/09
of unused tabs.
Fax forwarding to folder not supported 09/24/09
Main motor Error : Check that the motor drive path is not overloaded 09/24/09
Main motor Error : Replace motor harness 09/24/09
Main motor Error : Replace motor 09/24/09
Forward fax to email as PDF - Set Parameter SW 21 bit 3 to 1 09/24/09
Solution Text Updated
Add toner - toner tube should have 3 notches in end of tube for correct rotation 09/24/09
Add toner will not clear - check door switch operation, should switch to Now Loading. 09/24/09
CPU self diagnostic error - try w/o Fax option, replace as needed 09/24/09

CPU self diagnostic error - reseat fax MBU to FCU connection 09/24/09

Image missing from reports: User Tools> Fax Features> Admin Tools> Parameter Settings> Set User 09/24/09
Parameter Switch 4 Bit 7 =1
Tandum tray lift motor error Check lift motor 09/24/09
@remote not compatible with fiery 09/24/09
Disable V8 Protocol, Fax SP 1-105-004 09/24/09

No Confirmation Reports User Switches set correctly: Disable TX Status - User Tools> Fax> Gen Sttgs> 09/24/09
Quick Key-Tx Status = Set to No.
Bypass jams with legal - set SP1-007 to 1 for legal detection 09/24/09
No Feed from Tray 1: Refer to TSB#30 09/24/09
Check Fuse fu 101/102 on main pcb 09/24/09

Set Scanner SP 1013 to 1 09/24/09

Distinctive ring: Not supported. 09/24/09

Can Addressbook be scrolled: Search Destination Buttton> Select Addressbook> Select Display List> Press 09/24/09
Down Arrow.
Kernal end error: Defective hard drive 09/24/09

LDU shutter error: Refer to TSB# 8 09/24/09


Drum Motor error (CMY): OPC motor slip due to excessive load 09/24/09
Drum Motor error (CMY): Clean PCU 09/24/09
Drum Motor error (CMY): Replace CMY Development Motor 09/24/09
Drum Motor error (CMY): Replace EGB 09/24/09
Drum Motor error (CMY): Check for loose motor connection 09/24/09
Engine Start-up Error: Check BCU Connections 09/24/09
Engine Start-up Error: Replace BCU 09/24/09
Engine Start-up Error: Replace Controller 09/24/09
Add toner after replacing cartridge: Counter must be reset with Toner card supplied with Toner cartridge. 09/24/09
Solution Text Updated
Can toner card be used more than once?: Toner card is one time use only. 09/24/09
0-03H Fusing Unit Failure: Reset using Printer Switch 01, Bit 0 09/24/09
C/S 107 color start, maintenance, OK, scroll thru engine maintance, OK, scroll thru, fuser reset. 09/24/09
Set Account Counter (Counter) for Prints - SP 5045-1 = 1 09/25/09
Black AC charge error - check conection on HVPS 09/25/09
Black AC charge error - replace HVPS 09/25/09
Black AC charge error - replace PCU 09/25/09
Magenta AC charge error - replace PCU 09/25/09
Magenta AC charge error - check connections to HVPS 09/25/09
Magenta AC charge error - replace HVPS 09/25/09
Cyan AC charge error - replace HVPS 09/25/09
Cyan AC charge error - replace PCU 09/25/09
Cyan AC charge error - check connections to HVPS 09/25/09
Yellow AC charge error - replace PCU 09/25/09
Yellow AC charge error - replace HVPS 09/25/09
Yellow AC charge error - check connections to HVPS 09/25/09
EEPROM error: Defective EGB 09/25/09
EEPROM error: Defective EEPROM 09/25/09
Check date of ink 15 mo shelf life 09/28/09
Check ink tubes for cloggs 09/28/09
Check and clean ink detect pins inside of drum 09/28/09
check wire harness from rear fusing fanto see if it contacted flywheel Replace vbcu and controller pcb 09/28/09

Execute SP 804-005 09/29/09


ADF not working - replace ADF main PCB 09/29/09

Black only - plug in tray heaters 09/29/09


Check firmware for RT43 must be 1.71 or better 09/29/09

Internal exit tray sensor does not turn ON - check/clean/replace sensor 09/29/09
Internal exit tray sensor does not turn ON - replace black dev drive motor assy (#G0771100) for loss of 09/29/09
fuser drive
High Voltage Power 1 error Y,M,C: Defective PCU 09/29/09
High Voltage Power 1 error Y,M,C: Defective HVPS 1 09/29/09
High Voltage Power 1 error Y,M,C: Poor connection of PCU 09/29/09
Solution Text Updated
RC gate connection error Set SP 5816 001 to 0 09/29/09
Fiery upgrade to 4.0 A 8gig jumpdrive is needed 09/29/09
Developer intitialzation error- Defective ID sensor 09/29/09
Developer intitialzation error- Defective Defective TD sensor 09/29/09
Developer intitialzation error- Lost PCU drive 09/29/09
Developer intitialzation error- Remove heat seal at PCU installation 09/29/09
IH inverter communications error - replace PSU 09/30/09
IH Inverter communications error - check CN982 (IH) to CN222 (IOB) connections 09/30/09
Horizontal Lines - perform Horizontal Lines TSB # 049 09/30/09
IH Inverter communications error - replace IOB 09/30/09
check shift sensor on rear of finisher 09/30/09
replace conroller and update all firmware 09/30/09
Check SMC report for any changes to the defaults 09/30/09
SD card not set correctly- turn off DOSS before removing SD card 09/30/09
Finisher Unit Error - Poor connection of finisher 09/30/09

Finisher Unit Error - Defective finisher harness 09/30/09

Finisher Unit Error - Defective finisher unit 09/30/09

Finisher unit error - Check/Replace Fuse 4 on PSU 09/30/09

Finisher Unit Error - remove bridge unit if no finisher installed 09/30/09

Fusing overheat error 1 (end): Defective PSU 09/30/09

Fusing overheat error 1 (end): Defective BCU 09/30/09

Fusing overheat error 1 (end): Defective fusing thermistor 09/30/09

Can't add/edit address book via WIM - reseat loose MBU board on FCU 09/30/09
No dial tone - check line at/to wall 09/30/09
USB2 option not working - enable with Scanner SP1-013-1 = 1 09/30/09
Waste toner tank 1: Execute SP 7-804-024 09/30/09
Waste toner tank 2: Execute SP 7-804-023 09/30/09
Reverse roller h.p sensor Check reverse hp sensor and bracket (bent) 09/30/09
Solution Text Updated
Finisher stapler hammer motor error B830 - Motor overload 09/30/09
Finisher stapler hammer motor error B830 - Motor defective 09/30/09
Finisher stapler hammer motor error B830 - Motor HP sensor defective 09/30/09
Finisher stapler hammer motor error B830 - check harness and connections 09/30/09
Finisher exit guide plate motor B660, D373/4, B830 - check harness and connections 09/30/09
Finisher exit guide plate motor B660, D373/4, B830 - Motor overload 09/30/09
Finisher exit guide plate motor B660, D373/4, B830 - Motor defective 09/30/09
Finisher exit guide plate motor B660, D373/4, B830 - HP sensor defective 09/30/09
Shift jogger motor 1 error D373/4, B830 - HP sensor defective 09/30/09
Shift jogger motor 1 error D373/4, B830 - Motor defective 09/30/09
Shift jogger motor 1 error D373/4, B830 - Motor overload 09/30/09
Shift jogger motor 1 error D373/4, B830 - Check harness and connections 09/30/09
Shift jogger motor 2 error D373/4 - Motor defective 09/30/09
Shift jogger motor 2 error D373/4 - Motor overload 09/30/09
Shift jogger motor 2 error D373/4 - HP sensor defective 09/30/09
Shift jogger motor 2 error D373/4 - Check harnes and connections 09/30/09
Shift jogger retraction motor error D373/4 - Check harnes and connections 09/30/09
Shift jogger retraction motor error D373/4 - Motor obstruction 09/30/09
Shift jogger retraction motor error D373/4 - Motor defective 09/30/09
Shift jogger retraction motor error D373/4 - HP sensor defective 09/30/09
Finisher tray 1 shift motor error B830 - HP sensor defective 09/30/09
Finisher tray 1 shift motor error B830 - Motor defective 09/30/09
Finisher tray 1 shift motor error B830 - Motor obstruction 09/30/09
Finisher tray 1 shift motor error B830 - Check harness and connections 09/30/09
Upper transport motor error B830 - Check harness and connections 09/30/09
Upper transport motor error B830 - Motor defective 09/30/09
Upper transport motor error B830 - Motor obstruction 09/30/09
Upper transport motor error B830 - Finisher main board defective 09/30/09
Shift tray exit motor B830 - Finisher main board defective 09/30/09
Shift tray exit motor B830 - Motor defective 09/30/09
Shift tray exit motor B830 - Motor obstruction

Das könnte Ihnen auch gefallen