Beruflich Dokumente
Kultur Dokumente
A095/A096/A097 SC 357
A095/A096/A097 SC 546
A095/A096/A097 SC 602
A095/A096/A097 SC 703
A095/A096/A097 SC 900
A095/A096/A097 SC 901
A095/A096/A097 SC 901
A098 BLANK IMAGE-ENTIRE PAGE
A098 BLURRED IMAGE
A098 BLURRED IMAGE
A098 EB
A109/A172/A199 ADF NOT RECOGNIZED
A109/A172/A199 ACC ERROR
A109/A172/A199 ACC ERROR
A109/A172/A199 COPYING IS DISPLAYED - NO OPERATION
A109/A172/A199 DEAD MACHINE, NO OPERATION
A109/A172/A199 DISPLAYS PLEASE WAIT-FIERY ONLY
Product Family Problem Desc
A109/A172/A199 KEY COUNTER INFORMATION
A133/A195/A217 INDICATORS/LIGHTS
A133/A195/A217 JITTER/BANDING
A133/A195/A217 JITTER/BANDING
A133/A195/A217 JITTER/BANDING
A133/A195/A217 JITTER/BANDING
A133/A195/A217 LIGHT/FADED IMAGE
A133/A195/A217 NOISE
A133/A195/A217 NOISE
A133/A195/A217 NOISE
A133/A195/A217 PART DAMAGE
A133/A195/A217 DRIVERS
A133/A195/A217 DRIVERS
A133/A195/A217 DRIVERS
A133/A195/A217 ERROR MESSAGES
A133/A195/A217 MEMORY QUESTIONS
A133/A195/A217 PRINT JOB NOT PRINTING
A133/A195/A217 PRINT OPTION NOT RECOGNIZED
A133/A195/A217 PRINT OPTION NOT RECOGNIZED
A133/A195/A217 UNIX
A133/A195/A217 SC 101
A133/A195/A217 SC 101
A133/A195/A217 SC 120
A133/A195/A217 SC 120
A133/A195/A217 SC 121
A133/A195/A217 SC 121
A133/A195/A217 SC 121
A133/A195/A217 SC 190
A133/A195/A217 SC 302
A133/A195/A217 SC 303
A133/A195/A217 SC 303
A133/A195/A217 SC 303
A133/A195/A217 SC 305
A133/A195/A217 SC 305
A133/A195/A217 SC 305
A133/A195/A217 SC 305
A133/A195/A217 SC 305
A133/A195/A217 SC 305
Product Family Problem Desc
A133/A195/A217 SC 320
A133/A195/A217 SC 320
A133/A195/A217 SC 320
A133/A195/A217 SC 320
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 321
A133/A195/A217 SC 322
A133/A195/A217 SC 322
A133/A195/A217 SC 322
A133/A195/A217 SC 322
A133/A195/A217 SC 322
A133/A195/A217 SC 322
A133/A195/A217 SC 323
A133/A195/A217 SC 323
A133/A195/A217 SC 323
A133/A195/A217 SC 323
A133/A195/A217 SC 323
A133/A195/A217 SC 341
A133/A195/A217 SC 341
A133/A195/A217 SC 341
A133/A195/A217 SC 350
A133/A195/A217 SC 350
A133/A195/A217 SC 350
A133/A195/A217 SC 360
A133/A195/A217 SC 360
A133/A195/A217 SC 360
A133/A195/A217 SC 361
A133/A195/A217 SC 361
Product Family Problem Desc
A133/A195/A217 SC 361
A133/A195/A217 SC 361
A133/A195/A217 SC 361
A133/A195/A217 SC 364
A133/A195/A217 SC 365
A133/A195/A217 SC 390
A133/A195/A217 SC 390
A133/A195/A217 SC 391
A133/A195/A217 SC 392
A133/A195/A217 SC 392
A133/A195/A217 SC 392
A133/A195/A217 SC 392
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 401
A133/A195/A217 SC 405
A133/A195/A217 SC 440
A133/A195/A217 SC 490
A133/A195/A217 SC 490
A133/A195/A217 SC 490
A133/A195/A217 SC 502
A133/A195/A217 SC 503
A133/A195/A217 SC 521
A133/A195/A217 SC 545
A133/A195/A217 SC 545
A133/A195/A217 SC 601
A133/A195/A217 SC 602
A133/A195/A217 SC 604
A133/A195/A217 SC 625
Product Family Problem Desc
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 625
A133/A195/A217 SC 710
A133/A195/A217 SC 721
A133/A195/A217 SC 721
A133/A195/A217 SC 721
A133/A195/A217 SC 900
A133/A195/A217 SC 900
A133/A195/A217 CANNOT CAPTURE FILES
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BACKGROUND-DIRTY/GRAY
A153-A162/A204-A214 BLACK IMAGE-ENTIRE PAGE
A153-A162/A204-A214 BLANK IMAGE-ENTIRE PAGE
A153-A162/A204-A214 BLANK IMAGE-ENTIRE PAGE
A153-A162/A204-A214 BLANK IMAGE-ENTIRE PAGE
A153-A162/A204-A214 BLANK IMAGE-PARTIAL/SPORATIC
A153-A162/A204-A214 BLURRED IMAGE
A153-A162/A204-A214 DISTORTED IMAGE
A153-A162/A204-A214 DISTORTED IMAGE
A153-A162/A204-A214 DISTORTED IMAGE
A153-A162/A204-A214 DISTORTED IMAGE-DIGITIZED
Product Family Problem Desc
A153-A162/A204-A214 INDICATORS/LIGHTS
A153-A162/A204-A214 INDICATORS/LIGHTS
A153-A162/A204-A214 JITTER/BANDING
A153-A162/A204-A214 JITTER/BANDING
A153-A162/A204-A214 JITTER/BANDING
A153-A162/A204-A214 JITTER/BANDING
A153-A162/A204-A214 LINES BLACK / LEAD TO TRAIL
A153-A162/A204-A214 LINES BLACK / LEAD TO TRAIL
A153-A162/A204-A214 LINES WHITE / LEAD TO TRAIL
A153-A162/A204-A214 LINES WHITE OP TO NON OP
A153-A162/A204-A214 NOISE
A153-A162/A204-A214 NOISE
A153-A162/A204-A214 USER CODE QUESTIONS
A153-A162/A204-A214 USER CODE QUESTIONS
Product Family Problem Desc
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM A
A153-A162/A204-A214 JAM B
A153-A162/A204-A214 JAM B
A153-A162/A204-A214 JAM C
A153-A162/A204-A214 JAM CODE 008
A153-A162/A204-A214 JAM EXIT
A153-A162/A204-A214 LCT LIFT ISSUES
A153-A162/A204-A214 LCT LIFT ISSUES
A153-A162/A204-A214 LCT LIFT ISSUES
A153-A162/A204-A214 TRAY DOES NOT LIFT
A193/A224/A264 AXIS
A193/A224/A264 CONTROLLER CONFIG/INSTALL
A193/A224/A264 CONTROLLER CONFIG/INSTALL
A193/A224/A264 DRIVERS
A193/A224/A264 DRIVERS
A193/A224/A264 DRIVERS
A193/A224/A264 DRIVERS
A193/A224/A264 ERROR MESSAGES
A193/A224/A264 ERROR MESSAGES
A193/A224/A264 ERROR MESSAGES
A193/A224/A264 ERROR MESSAGES
A193/A224/A264 SC 543
A193/A224/A264 SC 544
A193/A224/A264 SC 544
A193/A224/A264 SC 546
A193/A224/A264 SC 546
A193/A224/A264 SC 546
A193/A224/A264 SC 548
A193/A224/A264 SC 549
A193/A224/A264 SC 549
A193/A224/A264 SC 681
A193/A224/A264 SC 691
A193/A224/A264 SC 692
A193/A224/A264 SC 701
A193/A224/A264 SC 701
A193/A224/A264 SC 920
A193/A224/A264 SC 921
A193/A224/A264 SC 990
Product Family Problem Desc
A193/A224/A264 SC 990
A193/A224/A264 SC 990
A193/A224/A264 SC 990
A193/A224/A264 SC 990
A193/A224/A264 SC 990
A193/A224/A264 TTI/HEADER
A193/A224/A264 USER TOOLS
A219/A245/B109 SKEW DF
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BACKGROUND-DIRTY/GRAY
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
Product Family Problem Desc
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLACK IMAGE-ENTIRE PAGE
A229 BLANK IMAGE-ENTIRE PAGE
A229 BLANK IMAGE-ENTIRE PAGE
A229 BLANK IMAGE-ENTIRE PAGE
A229 BLURRED IMAGE
A229 DEVELOPER ON IMAGE / SPILL
A229 DISTORTED IMAGE
A229 DISTORTED IMAGE
A229 DISTORTED IMAGE
A229 DISTORTED IMAGE
A229 DRUM DAMAGE
A229 DRUM DAMAGE
A229 JITTER/BANDING
A229 JITTER/BANDING
A229 JITTER/BANDING
A229 JITTER/BANDING
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 LIGHT/FADED IMAGE
A229 SPOTS-BLACK
A229 SPOTS-BLACK
A229 ABNORMAL/ERRATIC OPERATION
A229 ABNORMAL/ERRATIC OPERATION
A229 JAM A
A229 JAM B
A229 JAM B
A229 JAM BYPASS
A229 JAM BYPASS
A229 JAM C
A229 JAM CODE 003
A229 JAM CODE 004
A229 JAM CODE 007
A229 JAM CODE 007
A229 JAM CODE 015
A229 JAM CODE 015
A229 JAM CODE 019
A229 JAM CODE 026
A229 JAM CODE 029
A229 JAM CODE 033
A229 JAM CODE 057
A229 JAM CODE 062
A229 JAM CODE 062
A229 JAM CODE 062
A229 JAM CODE 066
A229 JAM CODE 125
A229 JAM CODE 125
A229 JAM CODE 125
A229 JAM CODE 125
A229 JAM CODE 125
Product Family Problem Desc
A229 JAM DUPLEX FEED IN
A229 JAM DUPLEX FEED OUT
A229 JAM E
A229 JAM E
A229 JAM E
A229 JAM E
A229 JAMS WHEN USING COIN BOX OR CARD
READER
A229 INTERNAL LCT DOES NOT LIFT
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
A229 SC 302
Product Family Problem Desc
A229 SC 302
A229 SC 302
A229 SC 303
A229 SC 320
A229 SC 320
A229 SC 320
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 321
A229 SC 322
A229 SC 322
A229 SC 322
A229 SC 326
A229 SC 350
A229 SC 360
A229 SC 360
A229 SC 360
A229 SC 360
A229 SC 360
A229 SC 361
A229 SC 362
A229 SC 363
A229 SC 365
A229 SC 365
A229 SC 365
A229 SC 370-01
A229 SC 370-04
A229 SC 370-04
A229 SC 390
Product Family Problem Desc
A229 SC 390-01
A229 SC 390-01
A229 SC 390-01
A229 SC 390-01
A229 SC 390-01
A229 SC 390-03
A229 SC 390-03
A229 SC 390-03
A229 SC 390-03
A229 SC 391
A229 SC 391
A229 SC 391
A229 SC 391
A229 SC 391
A229 SC 391
A229 SC 391
A229 SC 391
A229 SC 401-01
A229 SC 401-01
A229 SC 401-01
A229 SC 401-02
A229 SC 401-02
A229 SC 491
A229 SC 495
A229 SC 495
A229 SC 495
A229 SC 496
A229 SC 496
A229 SC 501
A229 SC 502
A229 SC 503
A229 SC 507
A229 SC 507
Product Family Problem Desc
A229 SC 508
A229 SC 509
A229 SC 521-01
A229 SC 530
A229 SC 541
A229 SC 542
A229 SC 542
A229 SC 542
A229 SC 543
A229 SC 543
A229 SC 590
A229 SC 590
A229 SC 590
A229 SC 601
A229 SC 620-01
A229 SC 620-02
A229 SC 621-01
A229 SC 621-01
A229 SC 724
A229 SC 726
A229 SC 726
A229 SC 726
A229 SC 727
A229 SC 730
A229 SC 900
A229 SC 900-01
A229 SC 900-01
A229 SC 900-01
A229 SC 954
A229 SC 955
A229 SC 980
A229 SC 981
A229 SC 981
A229 SC 981
Product Family Problem Desc
A229 SC 990
A229 SC 990
A229 SC 990
A229 SC 990
A229 SC 990
A229 SC 990
A229 USER TOOLS
A229 USER TOOLS
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
Product Family Problem Desc
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BACKGROUND-DIRTY/GRAY
A230/A231/A232 BLACK IMAGE-ENTIRE PAGE
A230/A231/A232 BLACK IMAGE-ENTIRE PAGE
A230/A231/A232 JAM A
A230/A231/A232 JAM A
A230/A231/A232 JAM A
A230/A231/A232 JAM A
A230/A231/A232 JAM C
A230/A231/A232 JAM C
A230/A231/A232 JAM C
A230/A231/A232 JAM CODE 003
A230/A231/A232 JAM CODE 003
A230/A231/A232 JAM CODE 007
A230/A231/A232 JAM CODE 013
A230/A231/A232 JAM CODE 016
A230/A231/A232 JAM CODE 016
Product Family Problem Desc
A230/A231/A232 JAM CODE 016
A230/A231/A232 JAM CODE 017
A230/A231/A232 JAM CODE 017
A230/A231/A232 JAM CODE 017
A230/A231/A232 JAM CODE 019
A230/A231/A232 JAM CODE 023
A230/A231/A232 JAM CODE 027
A230/A231/A232 JAM CODE 028
A230/A231/A232 JAM CODE 029
A230/A231/A232 JAM CODE 029
A230/A231/A232 JAM CODE 029
A230/A231/A232 JAM CODE 058
A230/A231/A232 JAM CODE 058
A230/A231/A232 DRIVERS
A230/A231/A232 ERROR MESSAGES
A230/A231/A232 FIRMWARE UPDATES
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 101
A230/A231/A232 SC 120
A230/A231/A232 SC 120
A230/A231/A232 SC 120
A230/A231/A232 SC 120
A230/A231/A232 SC 121
A230/A231/A232 SC 121
A230/A231/A232 SC 121
A230/A231/A232 SC 121
A230/A231/A232 SC 121
A230/A231/A232 SC 302
A230/A231/A232 SC 302
A230/A231/A232 SC 304
A230/A231/A232 SC 304
A230/A231/A232 SC 304
A230/A231/A232 SC 304
A230/A231/A232 SC 320
A230/A231/A232 SC 320
A230/A231/A232 SC 320
A230/A231/A232 SC 320
A230/A231/A232 SC 320
A230/A231/A232 SC 321
Product Family Problem Desc
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 321
A230/A231/A232 SC 322
A230/A231/A232 SC 322
A230/A231/A232 SC 322
A230/A231/A232 SC 322
A230/A231/A232 SC 322
A230/A231/A232 SC 322
A230/A231/A232 SC 323
A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 326
A230/A231/A232 SC 327
A230/A231/A232 SC 328
A230/A231/A232 SC 329
A230/A231/A232 SC 329
Product Family Problem Desc
A230/A231/A232 SC 329
A230/A231/A232 SC 329
A230/A231/A232 SC 329
A230/A231/A232 SC 329
A230/A231/A232 SC 329
A230/A231/A232 SC 350
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-01
A230/A231/A232 SC 350-02
A230/A231/A232 SC 350-03
A230/A231/A232 SC 350-03
A230/A231/A232 SC 350-03
A230/A231/A232 SC 350-04
A230/A231/A232 SC 360
A230/A231/A232 SC 360
A230/A231/A232 SC 360
A230/A231/A232 SC 360
A230/A231/A232 SC 361
A230/A231/A232 SC 362
A230/A231/A232 SC 362
A230/A231/A232 SC 365
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 391
Product Family Problem Desc
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 391
A230/A231/A232 SC 401
A230/A231/A232 SC 401-01
A230/A231/A232 SC 401-01
A230/A231/A232 SC 401-01
A230/A231/A232 SC 401-01
A230/A231/A232 SC 401-02
A230/A231/A232 SC 401-02
A230/A231/A232 SC 401-02
A230/A231/A232 SC 403
A230/A231/A232 SC 403
A230/A231/A232 SC 403
A230/A231/A232 SC 403
A230/A231/A232 SC 440
A230/A231/A232 SC 490
A230/A231/A232 SC 490
A230/A231/A232 SC 490
A230/A231/A232 SC 492
A230/A231/A232 SC 501
A230/A231/A232 SC 501-01
A230/A231/A232 SC 501-02
A230/A231/A232 SC 502-01
A230/A231/A232 SC 502-01
A230/A231/A232 SC 503-01
A230/A231/A232 SC 510-01
A230/A231/A232 SC 541
A230/A231/A232 SC 542
A230/A231/A232 SC 542
A230/A231/A232 SC 542
A230/A231/A232 SC 542
Product Family Problem Desc
A230/A231/A232 SC 542
A230/A231/A232 SC 542
A230/A231/A232 SC 542
A230/A231/A232 SC 542
A230/A231/A232 SC 543
A230/A231/A232 SC 545
A230/A231/A232 SC 546
A230/A231/A232 SC 546
A230/A231/A232 SC 548
A230/A231/A232 SC 548
A230/A231/A232 SC 548
A230/A231/A232 SC 620
A230/A231/A232 SC 620-01
A230/A231/A232 SC 620-01
A230/A231/A232 SC 620-03
A230/A231/A232 SC 621
A230/A231/A232 SC 623
A230/A231/A232 SC 630
A230/A231/A232 SC 700
A230/A231/A232 SC 724
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 726
A230/A231/A232 SC 730
A230/A231/A232 SC 900
A230/A231/A232 SC 900-01
A230/A231/A232 SC 900-01
A230/A231/A232 SC 955
Product Family Problem Desc
A230/A231/A232 SC 980
A230/A231/A232 SC 981
A230/A231/A232 SC 981
A230/A231/A232 SC 981
A230/A231/A232 SC 982
A230/A231/A232 SC 982
A230/A231/A232 SC 990
A230/A231/A232 SC 990
A230/A231/A232 SC 990
A230/A231/A232 CANNOT PRINT FROM SPECIFIC APPLICATION
A246/A247/A248 NOISE
A246/A247/A248 TONER
A246/A247/A248 SC 104
A246/A247/A248 SC 105
A246/A247/A248 SC 193
A246/A247/A248 SC 193
A246/A247/A248 SC 358
A246/A247/A248 SC 402
A246/A247/A248 SC 522
A246/A247/A248 SC 523
A246/A247/A248 SC 542
A246/A247/A248 SC 730
Product Family Problem Desc
A246/A247/A248 SC 735
A246/A247/A248 SC 900
A246/A247/A248 SC 940
A250/B001 CANNOT DETECT ORIGINAL
A250/B001 CLEAR ORIGINAL
A250/B001 BLANK DISPLAY
A250/B001 BACKGROUND-DIRTY/GRAY
A250/B001 BACKGROUND-DIRTY/GRAY
A250/B001 BACKGROUND-DIRTY/GRAY
A250/B001 SPOTS-BLACK
A250/B001 SPOTS-BLACK
A250/B001 STREAKS
A250/B001 STREAKS
A250/B001 STREAKS
A250/B001 STREAKS
A250/B001 STREAKS
A250/B001 STREAKS
A250/B001 UNEVEN IMAGE
A250/B001 ABNORMAL/ERRATIC OPERATION
A250/B001 SC 543
A250/B001 SC 544
A250/B001 SC 544
A250/B001 SC 546
A250/B001 SC 546
Product Family Problem Desc
A250/B001 SC 620
A250/B001 SC 620
A250/B001 SC 901
A250/B001 ENVELOPES
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
Product Family Problem Desc
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 JITTER/BANDING
A257/A269/B023 SMEARING/WET
A257/A269/B023 SMEARING/WET
A257/A269/B023 SMEARING/WET
A257/A269/B023 SPOTS-BLACK
A257/A269/B023 SPOTS-BLACK
A257/A269/B023 SPOTS-COLOR
A257/A269/B023 SPOTS-COLOR
A257/A269/B023 SPOTS-WHITE
A257/A269/B023 SPOTS-WHITE
A257/A269/B023 SPOTS-WHITE
A257/A269/B023 SPOTS-WHITE
A257/A269/B023 SPOTS-WHITE
A257/A269/B023 UNEVEN IMAGE
A257/A269/B023 UNEVEN IMAGE
A257/A269/B023 UNEVEN IMAGE
A257/A269/B023 UNEVEN IMAGE
A257/A269/B023 ABNORMAL/ERRATIC OPERATION
A257/A269/B023 NOISE
A257/A269/B023 NOISE
A257/A269/B023 OIL LEAK/SPILL
A257/A269/B023 OIL LEAK/SPILL
A257/A269/B023 TONER
A257/A269/B023 TONER WASTE / SPILL / LEAK
A257/A269/B023 WRINKLED OR CREASED COPIES
A257/A269/B023 WRINKLED OR CREASED COPIES
A257/A269/B023 WRINKLED OR CREASED COPIES
A257/A269/B023 THROUGH PUT QUESTIONS
A257/A269/B023 ACCORDIAN JAMS / Z FOLD
A257/A269/B023 ACCORDIAN JAMS / Z FOLD
A257/A269/B023 JAM A
A257/A269/B023 JAM A
A257/A269/B023 JAM A
A257/A269/B023 JAM B
A257/A269/B023 JAM B
A257/A269/B023 JAM C
A257/A269/B023 JAM DUPLEX
A257/A269/B023 SC 327
A257/A269/B023 SC 327
A257/A269/B023 SC 370
A257/A269/B023 SC 370
A257/A269/B023 SC 370
A257/A269/B023 SC 370
A257/A269/B023 SC 370
Product Family Problem Desc
A257/A269/B023 SC 370
A257/A269/B023 SC 370
A257/A269/B023 SC 370
A257/A269/B023 SC 371
A257/A269/B023 SC 371
A257/A269/B023 SC 371
A257/A269/B023 SC 371
A257/A269/B023 SC 372
A257/A269/B023 SC 372
A257/A269/B023 SC 372
A257/A269/B023 SC 372
A257/A269/B023 SC 373
A257/A269/B023 SC 373
A257/A269/B023 SC 373
A257/A269/B023 SC 373
A257/A269/B023 SC 373
A257/A269/B023 SC 385
A257/A269/B023 SC 385
A257/A269/B023 SC 385
A257/A269/B023 SC 387
A257/A269/B023 SC 387
A257/A269/B023 SC 387
A257/A269/B023 SC 387
A257/A269/B023 SC 387
A257/A269/B023 SC 387
A257/A269/B023 SC 400
A257/A269/B023 SC 401
A257/A269/B023 SC 401
A257/A269/B023 SC 401
A257/A269/B023 SC 410
A257/A269/B023 SC 410
A257/A269/B023 SC 422
A257/A269/B023 SC 440
Product Family Problem Desc
A257/A269/B023 SC 440
A257/A269/B023 SC 441
A257/A269/B023 SC 450
A257/A269/B023 SC 450
A257/A269/B023 SC 450
A257/A269/B023 SC 450
A257/A269/B023 SC 450
A257/A269/B023 SC 451
A257/A269/B023 SC 452
A257/A269/B023 SC 452
A257/A269/B023 SC 452
A257/A269/B023 SC 455
A257/A269/B023 SC 455
A257/A269/B023 SC 455
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 456
A257/A269/B023 SC 457
A257/A269/B023 SC 457
A257/A269/B023 SC 457
A257/A269/B023 SC 500
A257/A269/B023 SC 524
A257/A269/B023 SC 524
A257/A269/B023 SC 542
A257/A269/B023 SC 542
A257/A269/B023 SC 542
A257/A269/B023 SC 542
Product Family Problem Desc
A257/A269/B023 SC 542
A257/A269/B023 SC 543
A257/A269/B023 SC 543
A257/A269/B023 SC 543
A257/A269/B023 SC 545
A257/A269/B023 SC 547
A257/A269/B023 SC 551
A257/A269/B023 SC 551
A257/A269/B023 SC 552
A257/A269/B023 SC 553
A257/A269/B023 SC 553
A257/A269/B023 SC 553
A257/A269/B023 SC 558
A257/A269/B023 SC 558
A257/A269/B023 SC 558
A257/A269/B023 SC 558
A257/A269/B023 SC 601
A257/A269/B023 SC 604
A257/A269/B023 SC 604
A257/A269/B023 SC 655
A257/A269/B023 SC 670
A257/A269/B023 SC 741
A257/A269/B023 SC 829
A257/A269/B023 SC 902
A258/A259/A260/B017/B ADF RUNS SLOW
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
Product Family Problem Desc
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B ADD TONER CONDITION
018
A258/A259/A260/B017/B APS NOT FUNCTIONING CORRECTLY
018
A258/A259/A260/B017/B BLANK DISPLAY
018
A258/A259/A260/B017/B COUNTER ISSUES
018
A258/A259/A260/B017/B COUNTER ISSUES
018
A258/A259/A260/B017/B COUNTER ISSUES
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEAD MACHINE, NO OPERATION
018
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
Product Family Problem Desc
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
A258/A259/A260/B017/B DEVELOPER AGITATION CODES
018
A258/A259/A260/B017/B DISPLAYS CHECKERBOARD PATTERN AFTER
018 PAPER SIZE INDICATION
A258/A259/A260/B017/B FUSER OVERHEAT, NO SERVICE CODE
018
A258/A259/A260/B017/B KEY OPERATOR CODE QUESTIONS
018
A258/A259/A260/B017/B OPEN DOOR INDICATION, NO DISPLAY, JAM
018 AND/OR RED WRENCH
A258/A259/A260/B017/B OPEN DOOR INDICATION, NO DISPLAY, JAM
018 AND/OR RED WRENCH
A258/A259/A260/B017/B OPEN DOOR INDICATION, NO DISPLAY, JAM
018 AND/OR RED WRENCH
A258/A259/A260/B017/B OPEN DOOR INDICATION, NO DISPLAY, JAM
018 AND/OR RED WRENCH
A258/A259/A260/B017/B OPEN DOOR INDICATION, NO DISPLAY, JAM
018 AND/OR RED WRENCH
A258/A259/A260/B017/B OPERATION PANEL, DARK DISPLAY, CANNOT
018 ADJUST
A258/A259/A260/B017/B OPERATION PANEL, DARK DISPLAY, CANNOT
018 ADJUST
A258/A259/A260/B017/B OPERATION PANEL, ERRATIC OPERATION
018
A258/A259/A260/B017/B PCI CODES
018
A258/A259/A260/B017/B PCI CODES
018
A258/A259/A260/B017/B PCI CODES
018
A258/A259/A260/B017/B SOLID WRENCH ON PANEL, BLINKING WRENCH
018 ON LCD
A258/A259/A260/B017/B TOUCH SCREEN CALIBRATION
018
A258/A259/A260/B017/B TOUCH SCREEN DISPLAYS WHITE AS ORANGE
018 IN EDIT MODE ONLY
A258/A259/A260/B017/B TRANSMITTED FAXES ARE BLANK
018
Product Family Problem Desc
A258/A259/A260/B017/B 12 BY 18 PAPER JAMS THRU 10 BIN SORTER
018
A258/A259/A260/B017/B CANNOT SELECT SORT WITH FULL COLOR
018 MODE SELECTED
A258/A259/A260/B017/B JAM R
018
A258/A259/A260/B017/B JAM R
018
A258/A259/A260/B017/B JAM R
018
A258/A259/A260/B017/B JAM R
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BACKGROUND-DIRTY/GRAY
018
A258/A259/A260/B017/B BLANK IMAGE-ENTIRE PAGE
018
A258/A259/A260/B017/B BLANK IMAGE-ENTIRE PAGE
018
A258/A259/A260/B017/B BLANK IMAGE-PARTIAL/SPORATIC
018
A258/A259/A260/B017/B BLURRED IMAGE
018
A258/A259/A260/B017/B BLURRED IMAGE
018
A258/A259/A260/B017/B COLOR INCORRECT
018
A258/A259/A260/B017/B COLOR INCORRECT
018
Product Family Problem Desc
A258/A259/A260/B017/B COLOR MISSING
018
A258/A259/A260/B017/B COLOR MISSING
018
A258/A259/A260/B017/B COLORS MISALIGNED
018
A258/A259/A260/B017/B COLORS MISALIGNED
018
A258/A259/A260/B017/B COLORS MISALIGNED
018
A258/A259/A260/B017/B COLORS MISALIGNED
018
A258/A259/A260/B017/B DEVELOPER ON IMAGE / SPILL
018
A258/A259/A260/B017/B DISTORTED IMAGE
018
A258/A259/A260/B017/B DISTORTED IMAGE
018
A258/A259/A260/B017/B DISTORTED IMAGE
018
A258/A259/A260/B017/B DISTORTED IMAGE
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B JITTER/BANDING
018
Product Family Problem Desc
A258/A259/A260/B017/B JITTER/BANDING
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LIGHT/FADED IMAGE
018
A258/A259/A260/B017/B LINES BLACK OP TO NON OP
018
A258/A259/A260/B017/B LINES WHITE / LEAD TO TRAIL
018
A258/A259/A260/B017/B LINES WHITE / LEAD TO TRAIL
018
A258/A259/A260/B017/B LINES WHITE / LEAD TO TRAIL
018
A258/A259/A260/B017/B LINES WHITE / LEAD TO TRAIL
018
A258/A259/A260/B017/B POOR FUSING
018
A258/A259/A260/B017/B REGISTRATION INCORRECT
018
A258/A259/A260/B017/B SKEWED IMAGE
018
A258/A259/A260/B017/B SMEARING/WET
018
A258/A259/A260/B017/B SPOTS-BLACK
018
A258/A259/A260/B017/B SPOTS-BLACK
018
A258/A259/A260/B017/B SPOTS-BLACK
018
Product Family Problem Desc
A258/A259/A260/B017/B SPOTS-COLOR
018
A258/A259/A260/B017/B SPOTS-COLOR
018
A258/A259/A260/B017/B SPOTS-COLOR
018
A258/A259/A260/B017/B STREAKS
018
A258/A259/A260/B017/B STREAKS
018
A258/A259/A260/B017/B UNEVEN IMAGE
018
A258/A259/A260/B017/B UNEVEN IMAGE
018
A258/A259/A260/B017/B UNEVEN IMAGE
018
A258/A259/A260/B017/B UNEVEN IMAGE
018
A258/A259/A260/B017/B DUPLEX END FENCE MOTOR VIBRATES
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B FUSER DAMAGE
018
A258/A259/A260/B017/B NOISE
018
A258/A259/A260/B017/B NOISE
018
A258/A259/A260/B017/B NOISE
018
A258/A259/A260/B017/B NOISE
018
Product Family Problem Desc
A258/A259/A260/B017/B NOISE
018
A258/A259/A260/B017/B TONER
018
A258/A259/A260/B017/B TONER
018
A258/A259/A260/B017/B TONER
018
A258/A259/A260/B017/B TONER
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TONER WASTE / SPILL / LEAK
018
A258/A259/A260/B017/B TRANSFER BELT ISSUES
018
A258/A259/A260/B017/B TRANSFER BELT ISSUES
018
A258/A259/A260/B017/B WRINKLED OR CREASED COPIES
018
A258/A259/A260/B017/B USER CODE QUESTIONS
018
A258/A259/A260/B017/B USER CODE QUESTIONS
018
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B FUSER JAMS
018
Product Family Problem Desc
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B FUSER JAMS
018
A258/A259/A260/B017/B JAM CODE 003
018
A258/A259/A260/B017/B JAM FUSING
018
A258/A259/A260/B017/B JAM REGISTRATION
018
A258/A259/A260/B017/B JAM REGISTRATION
018
A258/A259/A260/B017/B TRANSFER ROLLER JAMS
018
A258/A259/A260/B017/B TRANSFER ROLLER JAMS
018
A258/A259/A260/B017/B TRANSPORT BELT JAMS
018
A258/A259/A260/B017/B TRANSPORT BELT JAMS
018
A258/A259/A260/B017/B TRANSPORT BELT JAMS
018
A258/A259/A260/B017/B TRANSPORT BELT JAMS
018
A258/A259/A260/B017/B TRANSPORT BELT JAMS
018
A258/A259/A260/B017/B NETWORK DEVICES
018
A258/A259/A260/B017/B NETWORK DEVICES
018
A258/A259/A260/B017/B NETWORK DEVICES
018
A258/A259/A260/B017/B NETWORK DEVICES
018
A258/A259/A260/B017/B NETWORK DEVICES
018
Product Family Problem Desc
A258/A259/A260/B017/B SC 101
018
A258/A259/A260/B017/B SC 101
018
A258/A259/A260/B017/B SC 101
018
A258/A259/A260/B017/B SC 101
018
A258/A259/A260/B017/B SC 120
018
A258/A259/A260/B017/B SC 120
018
A258/A259/A260/B017/B SC 121
018
A258/A259/A260/B017/B SC 121
018
A258/A259/A260/B017/B SC 121
018
A258/A259/A260/B017/B SC 130
018
A258/A259/A260/B017/B SC 171
018
A258/A259/A260/B017/B SC 172
018
A258/A259/A260/B017/B SC 191
018
A258/A259/A260/B017/B SC 191
018
A258/A259/A260/B017/B SC 191
018
A258/A259/A260/B017/B SC 195
018
A258/A259/A260/B017/B SC 195
018
A258/A259/A260/B017/B SC 195
018
A258/A259/A260/B017/B SC 195
018
A258/A259/A260/B017/B SC 302
018
Product Family Problem Desc
A258/A259/A260/B017/B SC 302
018
A258/A259/A260/B017/B SC 302
018
A258/A259/A260/B017/B SC 302
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 320
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 326
018
A258/A259/A260/B017/B SC 360
018
Product Family Problem Desc
A258/A259/A260/B017/B SC 385
018
A258/A259/A260/B017/B SC 385
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 387
018
A258/A259/A260/B017/B SC 400
018
A258/A259/A260/B017/B SC 410
018
A258/A259/A260/B017/B SC 410
018
A258/A259/A260/B017/B SC 410
018
A258/A259/A260/B017/B SC 410
018
A258/A259/A260/B017/B SC 422
018
A258/A259/A260/B017/B SC 422
018
A258/A259/A260/B017/B SC 440
018
A258/A259/A260/B017/B SC 450
018
A258/A259/A260/B017/B SC 450
018
A258/A259/A260/B017/B SC 450
018
A258/A259/A260/B017/B SC 452
018
Product Family Problem Desc
A258/A259/A260/B017/B SC 452
018
A258/A259/A260/B017/B SC 456
018
A258/A259/A260/B017/B SC 457
018
A258/A259/A260/B017/B SC 500
018
A258/A259/A260/B017/B SC 510
018
A258/A259/A260/B017/B SC 510
018
A258/A259/A260/B017/B SC 542
018
A258/A259/A260/B017/B SC 545
018
A258/A259/A260/B017/B SC 557
018
A258/A259/A260/B017/B SC 558
018
A258/A259/A260/B017/B SC 558
018
A258/A259/A260/B017/B SC 601
018
A258/A259/A260/B017/B SC 601
018
A258/A259/A260/B017/B SC 604
018
A258/A259/A260/B017/B SC 626
018
A258/A259/A260/B017/B SC 626
018
A258/A259/A260/B017/B SC 655
018
A258/A259/A260/B017/B SC 655
018
A258/A259/A260/B017/B SC 690
018
A258/A259/A260/B017/B SC 721
018
Product Family Problem Desc
A258/A259/A260/B017/B SC 902
018
A258/A259/A260/B017/B SC 902
018
A265/A267 APS MALFUNCTION
A265/A267 SKEW DF
A265/A267 SKEW DF
A265/A267 ADD TONER CONDITION
A265/A267 ADD TONER CONDITION
A265/A267 ADD TONER CONDITION
A265/A267 ADD TONER CONDITION
Product Family Problem Desc
A265/A267 ADD TONER CONDITION
A265/A267 SPOTS-BLACK
A265/A267 SPOTS-BLACK
A265/A267 NOISE
A265/A267 NOISE
A265/A267 NOISE
Product Family Problem Desc
A265/A267 NOISE
A265/A267 NOISE
A265/A267 NOISE
A265/A267 TONER WASTE / SPILL / LEAK
A265/A267 SW APPLICATION ERRORS
A265/A267 INTERMITTENT JAMMING
A265/A267 JAM B
A265/A267 JAM C
A265/A267 JAM C
A265/A267 JAM C
A265/A267 JAM C
A265/A267 JAM CODE 003
A265/A267 JAM CODE 003
A265/A267 JAM CODE 003
A265/A267 JAM CODE 010
A265/A267 JAM CODE 010
A265/A267 JAM CODE 010
A265/A267 JAM CODE 026
A265/A267 JAM CODE 032
A265/A267 JAM CODE 121
A265/A267 JAM CODE 125
A265/A267 JAM CODE 133
A265/A267 JAM CODE 133
A265/A267 JAM CODE 149
A265/A267 JAM CODE 149
A265/A267 JAM CODE 161
A265/A267 JAM DUPLEX
A265/A267 WRINKLED, CREASED OR DAMAGED COPIES
A265/A267 WRINKLED, CREASED OR DAMAGED COPIES
A265/A267 BYPASS TRAY ISSUES
A265/A267 AS400 PRINTING
A265/A267 CANNOT PRINT FROM LOCAL PC/PORT
A265/A267 ERROR MESSAGES
Product Family Problem Desc
A265/A267 ERROR MESSAGES
A265/A267 LPR PRINTING
A265/A267 SC 542
A265/A267 SC 542
Product Family Problem Desc
A265/A267 SC 542
A265/A267 SC 543
A265/A267 SC 543
A265/A267 SC 544
A265/A267 SC 546
A265/A267 SC 620
A265/A267 SC 691
A265/A267 SC 691
A265/A267 SC 734
A265/A267 SC 734
A265/A267 SC 734
A265/A267 SC 752
A265/A267 SC 752
A265/A267 SC 770
A265/A267 SC 770
A265/A267 SC 990
A265/A267 SC 990
A265/A267 SC 990
A265/A267 SC 999
A265/A267 SC 999
A265/A267 CANNOT SCAN TO NETWORK
A265/A267 SCANNER FUNCTIONS
A265/A267 TTI/HEADER
A265/A267 TX/RX REPORTS
A265/A267 USER TOOLS
A265/A267 USER TOOLS
A283/A284 APS MALFUNCTION
A283/A284 JAM R
A283/A284 NOISE - FINISHER
A283/A284 PAPER CURL
A283/A284 PUNCH HOLE POSITION
A283/A284 SHIFT TRAY ERRATIC MOVEMENT
Product Family Problem Desc
A283/A284 SR 720 MORE THAN 30 ORIGINALS, FINISHER
EJECTS THE STACK
A283/A284 SR 730 - 11X17 OR 8.5X14 JAMS AFTER
EXITING FINISHER
A283/A284 STAPLED - PAPER OUT OF POSITION
A283/A284 STAPLER DOUBLE STAPLES
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BACKGROUND-DIRTY/GRAY
A283/A284 BLACK IMAGE-ENTIRE PAGE
A283/A284 BLANK IMAGE-PARTIAL/SPORATIC
A283/A284 BLANK IMAGE-PARTIAL/SPORATIC
A283/A284 DISTORTED IMAGE-DIGITIZED
A283/A284 DISTORTED IMAGE-DIGITIZED
A283/A284 DISTORTED IMAGE-DIGITIZED
A283/A284 JITTER/BANDING
A283/A284 LIGHT/FADED IMAGE
A283/A284 LIGHT/FADED IMAGE
A283/A284 SPOTS-BLACK
A283/A284 SPOTS-WHITE
A283/A284 ABNORMAL/ERRATIC OPERATION
A283/A284 NOISE
A283/A284 NOISE
Product Family Problem Desc
A283/A284 NOISE
A283/A284 NOISE
A283/A284 NOISE
A283/A284 NOISE
A283/A284 SW APPLICATION ERRORS
A283/A284 11X17 OR 8.5X14 JAMS AFTER EXITING
FINISHER
A283/A284 JAM A
A283/A284 JAM CODE 003
A283/A284 JAM CODE 004
A283/A284 JAM CODE 013
A283/A284 JAM CODE 016
A283/A284 JAM CODE 016
A283/A284 JAM CODE 017
A283/A284 JAM CODE 025
A283/A284 JAM CODE 025
A283/A284 JAM CODE 029
A283/A284 JAM CODE 058
A283/A284 JAM CODE 058
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 101
A283/A284 SC 120
A283/A284 SC 120
A283/A284 SC 2001
A283/A284 SC 304
A283/A284 SC 304
A283/A284 SC 304
A283/A284 SC 320
A283/A284 SC 320
A283/A284 SC 320
A283/A284 SC 321
A283/A284 SC 321
A283/A284 SC 321
A283/A284 SC 321
A283/A284 SC 321
Product Family Problem Desc
A283/A284 SC 322
A283/A284 SC 322
A283/A284 SC 322
A283/A284 SC 322
A283/A284 SC 326
A283/A284 SC 326
A283/A284 SC 326
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 329
A283/A284 SC 350-01
A283/A284 SC 350-01
A283/A284 SC 350-01
A283/A284 SC 350-01
A283/A284 SC 350-02
A283/A284 SC 350-04
A283/A284 SC 360
A283/A284 SC 360
A283/A284 SC 360
A283/A284 SC 360
A283/A284 SC 360
A283/A284 SC 361
A283/A284 SC 362
Product Family Problem Desc
A283/A284 SC 362
A283/A284 SC 391
A283/A284 SC 391
A283/A284 SC 391
A283/A284 SC 391
A283/A284 SC 401-01
A283/A284 SC 401-02
A283/A284 SC 401-02
A283/A284 SC 403
A283/A284 SC 405
A283/A284 SC 405
A283/A284 SC 490
A283/A284 SC 492
A283/A284 SC 501-02
A283/A284 SC 510-02
A283/A284 SC 542
A283/A284 SC 542
A283/A284 SC 542
A283/A284 SC 542
A283/A284 SC 542
A283/A284 SC 546
A283/A284 SC 546
A283/A284 SC 548
A283/A284 SC 620
A283/A284 SC 620-01
A283/A284 SC 620-01
A283/A284 SC 621
A283/A284 SC 623
A283/A284 SC 655
A283/A284 SC 655
A283/A284 SC 724
A283/A284 SC 726
A283/A284 SC 726
Product Family Problem Desc
A283/A284 SC 726
A283/A284 SC 900-01
A283/A284 SC 900-01
A283/A284 SC 900-01
A283/A284 SC 955
A283/A284 SC 980
A283/A284 SC 981
A283/A284 SC 990
A283/A284 SC 990
A283/A284 SC 990
A283/A284 USER TOOLS
A292/A293/B098 POORLY STAPLED OR JOGGED SETS
A292/A293/B098 SR750 SHIFT TRAY PAPER CAPACITY
A292/A293/B098 WRINKLED COPIES WHEN MAKING BOOKLETS
A292/A293/B098 BACKGROUND-DIRTY/GRAY
A292/A293/B098 BACKGROUND-DIRTY/GRAY
A292/A293/B098 BACKGROUND-DIRTY/GRAY
A292/A293/B098 BACKGROUND-DIRTY/GRAY
A292/A293/B098 BACKGROUND-DIRTY/GRAY
A292/A293/B098 BLACK IMAGE-ENTIRE PAGE
A292/A293/B098 BLACK IMAGE-ENTIRE PAGE
A292/A293/B098 BLACK IMAGE-ENTIRE PAGE
A292/A293/B098 BLANK IMAGE-PARTIAL/SPORATIC
A292/A293/B098 BLANK IMAGE-PARTIAL/SPORATIC
A292/A293/B098 BLURRED IMAGE
A292/A293/B098 DEVELOPER ON IMAGE / SPILL
A292/A293/B098 DIAGONAL LINES-WHITE
A292/A293/B098 DIAGONAL LINES-WHITE
Product Family Problem Desc
A292/A293/B098 DIAGONAL LINES-WHITE
A292/A293/B098 DISTORTED IMAGE
A292/A293/B098 DISTORTED IMAGE-DIGITIZED
A292/A293/B098 DISTORTED IMAGE-DIGITIZED
A292/A293/B098 DISTORTED IMAGE-DIGITIZED
A292/A293/B098 IMAGE SHIFTING
A292/A293/B098 IMAGE SHIFTING
A292/A293/B098 30724
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 101
A292/A293/B098 SC 120
A292/A293/B098 SC 121
A292/A293/B098 SC 124
A292/A293/B098 SC 124
A292/A293/B098 SC 124
A292/A293/B098 SC 124
A292/A293/B098 SC 124
A292/A293/B098 SC 124
A292/A293/B098 SC 125
A292/A293/B098 SC 126
A292/A293/B098 SC 126
A292/A293/B098 SC 127
A292/A293/B098 SC 129
A292/A293/B098 SC 130
A292/A293/B098 SC 130
A292/A293/B098 SC 2002
A292/A293/B098 SC 301
A292/A293/B098 SC 301
A292/A293/B098 SC 302
A292/A293/B098 SC 303
A292/A293/B098 SC 303
A292/A293/B098 SC 312
A292/A293/B098 SC 322
Product Family Problem Desc
A292/A293/B098 SC 322
A292/A293/B098 SC 322
A292/A293/B098 SC 322
A292/A293/B098 SC 322
A292/A293/B098 SC 326
A292/A293/B098 SC 326
A292/A293/B098 SC 330
A292/A293/B098 SC 332
A292/A293/B098 SC 332
A292/A293/B098 SC 335
A292/A293/B098 SC 335
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 337
A292/A293/B098 SC 342
A292/A293/B098 SC 342
A292/A293/B098 SC 342
A292/A293/B098 SC 345
A292/A293/B098 SC 345
A292/A293/B098 SC 345
A292/A293/B098 SC 345
A292/A293/B098 SC 345
A292/A293/B098 SC 353-04
A292/A293/B098 SC 353-04
A292/A293/B098 SC 362
A292/A293/B098 SC 366
A292/A293/B098 SC 366
A292/A293/B098 SC 370
A292/A293/B098 SC 372
Product Family Problem Desc
A292/A293/B098 SC 380
A292/A293/B098 SC 386
A292/A293/B098 SC 386
A292/A293/B098 SC 386
A292/A293/B098 SC 400
A292/A293/B098 SC 401
A292/A293/B098 SC 401
A292/A293/B098 SC 401
A292/A293/B098 SC 441
A292/A293/B098 SC 441
A292/A293/B098 SC 493
A292/A293/B098 SC 495
A292/A293/B098 SC 495
A292/A293/B098 SC 495
A292/A293/B098 SC 495
A292/A293/B098 SC 495
A292/A293/B098 SC 495
A292/A293/B098 SC 496
A292/A293/B098 SC 501
A292/A293/B098 SC 501
A292/A293/B098 SC 501
A292/A293/B098 SC 501
A292/A293/B098 SC 501
A292/A293/B098 SC 501
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
Product Family Problem Desc
A292/A293/B098 SC 502, 503, 493, 494, 505 AT SAME METER
COUNT
A292/A293/B098 SC 503
A292/A293/B098 SC 505
A292/A293/B098 SC 510
A292/A293/B098 SC 510
A292/A293/B098 SC 510
A292/A293/B098 SC 515
A292/A293/B098 SC 521
A292/A293/B098 SC 521
A292/A293/B098 SC 530
A292/A293/B098 SC 541
A292/A293/B098 SC 541
A292/A293/B098 SC 541
A292/A293/B098 SC 541
A292/A293/B098 SC 542
A292/A293/B098 SC 542
A292/A293/B098 SC 542
A292/A293/B098 SC 542
A292/A293/B098 SC 542
A292/A293/B098 SC 543
A292/A293/B098 SC 543
A292/A293/B098 SC 544
A292/A293/B098 SC 544
A292/A293/B098 SC 545
A292/A293/B098 SC 546
A292/A293/B098 SC 546
A292/A293/B098 SC 546
A292/A293/B098 SC 601
A292/A293/B098 SC 601
A292/A293/B098 SC 620
A292/A293/B098 SC 625
A292/A293/B098 SC 625
A292/A293/B098 SC 625
Product Family Problem Desc
A292/A293/B098 SC 626
A292/A293/B098 SC 703
A292/A293/B098 SC 703
A292/A293/B098 SC 704
A292/A293/B098 SC 705
A292/A293/B098 SC 705
A292/A293/B098 SC 727
A292/A293/B098 SC 729
A292/A293/B098 SC 730
A292/A293/B098 SC 738
A292/A293/B098 SC 738
A292/A293/B098 SC 738
A292/A293/B098 SC 740
A292/A293/B098 SC 740
A292/A293/B098 SC 740-01
A292/A293/B098 SC 740-05
A292/A293/B098 SC 740-06
A292/A293/B098 SC 740-07
A292/A293/B098 SC 740-07
A292/A293/B098 SC 740-07
A292/A293/B098 SC 860
A292/A293/B098 SC 900
A292/A293/B098 SC 900
A292/A293/B098 SC 970
A292/A293/B098 SC 970
A292/A293/B098 SC 970
A292/A293/B098 SC 980
A292/A293/B098 SC 984
A292/A293/B098 SC 984
A292/A293/B098 SC 984
A292/A293/B098 SC 990
A292/A293/B098 SC 990
A292/A293/B098 SC 990
Product Family Problem Desc
A292/A293/B098 SC 990
A292/A293/B098 SC 990
A292/A293/B098 SC 990
A294/A295 BOOKLETMAKER JAMS AT EXIT
A294/A295 COVER FEEDER JAMS OR DOUBLE FEEDS
A294/A295 COVER FEEDER JAMS OR DOUBLE FEEDS
A294/A295 COVERS FED OUT OF SEQUENCE
A294/A295 COVERS FEEDS OUT OF TIME
A294/A295 DEAD
A294/A295 DEFORMED STAPLES
A294/A295 DEFORMED STAPLES
A294/A295 DEFORMED STAPLES
A294/A295 ERRATIC STAPLER OPERATION
A294/A295 FINISHER DISPLAYS TRAY FULL WITH
BOOKLETMAKER
A294/A295 FINISHER DISPLAYS TRAY FULL WITH
BOOKLETMAKER
A294/A295 SET IS FOLDED INCORRECTLY
A294/A295 SPECIFICATIONS
A294/A295 SPECIFICATIONS
A294/A295 SPECIFICATIONS
A294/A295 TRIMMER JAMS AT ENTRANCE
A294/A295 TRIMMER JAMS AT ENTRANCE
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BACKGROUND-DIRTY/GRAY
A294/A295 BLACK IMAGE-ENTIRE PAGE
A294/A295 BLACK IMAGE-ENTIRE PAGE
A294/A295 BLACK IMAGE-ENTIRE PAGE
A294/A295 BLANK IMAGE-ENTIRE PAGE
A294/A295 BLANK IMAGE-ENTIRE PAGE
A294/A295 BLANK IMAGE-ENTIRE PAGE
A294/A295 BLANK IMAGE-ENTIRE PAGE
A294/A295 BLURRED IMAGE
A294/A295 BLURRED IMAGE
A294/A295 DEVELOPER ON IMAGE / SPILL
A294/A295 DEVELOPER ON IMAGE / SPILL
A294/A295 TONER
A294/A295 TONER
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 TONER WASTE / SPILL / LEAK
A294/A295 FUSER WEB ISSUES
A294/A295 MANUALS
A294/A295 PARTS
A294/A295 SYSTEM
Product Family Problem Desc
A294/A295 TAB QUESTIONS
A294/A295 USER CODE QUESTIONS
A294/A295 DOG EARS
A294/A295 FUSER EXIT SENSOR SIGNAL READS
BACKWARDS CAUSING JAM
A294/A295 INVERTER JAMS
A294/A295 JAM CODE 003
A294/A295 JAM CODE 003
A294/A295 JAM CODE 003
A294/A295 JAM CODE 003
A294/A295 JAM CODE 006
A294/A295 JAM CODE 008
A294/A295 JAM CODE 012
A294/A295 JAM CODE 013
A294/A295 JAM CODE 015
A294/A295 JAM CODE 015
A294/A295 JAM CODE 015
A294/A295 JAM CODE 015
A294/A295 JAM CODE 016
A294/A295 JAM CODE 019
A294/A295 JAM CODE 019
A294/A295 JAM CODE 020
A294/A295 JAM CODE 020
A294/A295 JAM CODE 020
A294/A295 JAM CODE 022
A294/A295 JAM CODE 022
A294/A295 JAM CODE 023
A294/A295 JAM CODE 025
A294/A295 JAM CODE 025
A294/A295 JAM CODE 026
A294/A295 JAM CODE 028
A294/A295 JAM CODE 029
A294/A295 JAM CODE 062
A294/A295 JAM CODE 062
Product Family Problem Desc
A294/A295 JAM CODE 063
A294/A295 JAM CODE 069
A294/A295 JAM CODE 069
A294/A295 JAM CODE 069
A294/A295 JAM CODE 071
A294/A295 JAM CODE 071
A294/A295 JAM CODE 073
A294/A295 JAM CODE 125
A294/A295 JAM CODE 125
A294/A295 JAM CODE 125
A294/A295 JAM DUPLEX
A294/A295 JAM EXIT
A294/A295 SC 496
A294/A295 SC 496
A294/A295 SC 496
A294/A295 SC 496
Product Family Problem Desc
A294/A295 SC 502
A294/A295 SC 502
A294/A295 SC 510
A294/A295 SC 510
A294/A295 SC 510
A294/A295 SC 510
A294/A295 SC 511
A294/A295 SC 511
A294/A295 SC 511
A294/A295 SC 511
A294/A295 SC 515
A294/A295 SC 520
A294/A295 SC 520
A294/A295 SC 521
A294/A295 SC 521
A294/A295 SC 521
A294/A295 SC 521
A294/A295 SC 521
A294/A295 SC 531
A294/A295 SC 541
A294/A295 SC 542
A294/A295 SC 542
A294/A295 SC 542
A294/A295 SC 542
A294/A295 SC 544
A294/A295 SC 545
A294/A295 SC 545
A294/A295 SC 545
A294/A295 SC 545
A294/A295 SC 547
A294/A295 SC 547
A294/A295 SC 547
A294/A295 SC 550
A294/A295 SC 550
Product Family Problem Desc
A294/A295 SC 550
A294/A295 SC 555
A294/A295 SC 591
A294/A295 SC 591
A294/A295 SC 591
A294/A295 SC 591
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 592
A294/A295 SC 601
A294/A295 SC 601
A294/A295 SC 625
A294/A295 SC 626
A294/A295 SC 626
A294/A295 SC 640
A294/A295 SC 640
A294/A295 SC 645
A294/A295 SC 720
A294/A295 SC 720
A294/A295 SC 725
A294/A295 SC 729
A294/A295 SC 729
A294/A295 SC 729
A294/A295 SC 737
A294/A295 SC 738
A294/A295 SC 738
A294/A295 SC 900
Product Family Problem Desc
A294/A295 SC 954
A294/A295 SC 954
A294/A295 SC 955
A294/A295 SC 980
A294/A295 SC 980
A294/A295 SC 980
A294/A295 SC 980
A294/A295 SC 980
A294/A295 SC 983
A294/A295 SC 985
A294/A295 SC 987
A294/A295 SC 990
A294/A295 SC 990
A294/A295 SC 990
A294/A295 SC 990
A294/A295 SC 990
A294/A295 SC 990
A294/A295 SC 990
A294/A295 SC 990
B003/B004/B006/B007 ADF RUNS SLOW
B003/B004/B006/B007 SKEW DF
B003/B004/B006/B007 SKEW DF
B003/B004/B006/B007 SKEW DF
B003/B004/B006/B007 SKEW DF
B003/B004/B006/B007 SKEW DF
B003/B004/B006/B007 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B003/B004/B006/B007 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B003/B004/B006/B007 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B003/B004/B006/B007 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B003/B004/B006/B007 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B003/B004/B006/B007 ADD TONER CONDITION
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BACKGROUND-DIRTY/GRAY
B003/B004/B006/B007 BLACK IMAGE-ENTIRE PAGE
B003/B004/B006/B007 BLANK IMAGE-ENTIRE PAGE
B003/B004/B006/B007 BLANK IMAGE-ENTIRE PAGE
B003/B004/B006/B007 BLANK IMAGE-PARTIAL/SPORATIC
B003/B004/B006/B007 DEVELOPER ON IMAGE / SPILL
B003/B004/B006/B007 DEVELOPER ON IMAGE / SPILL
Product Family Problem Desc
B003/B004/B006/B007 DOUBLE/OFFSET IMAGE
B003/B004/B006/B007 DOUBLE/OFFSET IMAGE
B003/B004/B006/B007 IMAGE SHIFTING
B003/B004/B006/B007 IMAGE STRETCHED OR COMPRESSED
B003/B004/B006/B007 JITTER/BANDING
B003/B004/B006/B007 LINES BLACK / LEAD TO TRAIL
B003/B004/B006/B007 LINES BLACK / LEAD TO TRAIL
B003/B004/B006/B007 DRIVERS
B003/B004/B006/B007 DRIVERS
B003/B004/B006/B007 DRIVERS
B003/B004/B006/B007 PASSWORDS
B003/B004/B006/B007 PRINT JOB NOT PRINTING
B003/B004/B006/B007 PRINT JOB NOT PRINTING
Product Family Problem Desc
B003/B004/B006/B007 PRINT JOB NOT PRINTING
B003/B004/B006/B007 UNIX
B003/B004/B006/B007 SC 120
B003/B004/B006/B007 SC 130
B003/B004/B006/B007 SC 302
B003/B004/B006/B007 SC 302
B003/B004/B006/B007 SC 322
B003/B004/B006/B007 SC 322
B003/B004/B006/B007 SC 322
B003/B004/B006/B007 SC 322
B003/B004/B006/B007 SC 326
B003/B004/B006/B007 SC 326
B003/B004/B006/B007 SC 329
B003/B004/B006/B007 SC 329
B003/B004/B006/B007 SC 329
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 350
B003/B004/B006/B007 SC 390
B003/B004/B006/B007 SC 390
B003/B004/B006/B007 SC 395
B003/B004/B006/B007 SC 395
Product Family Problem Desc
B003/B004/B006/B007 SC 395
B003/B004/B006/B007 SC 395
B003/B004/B006/B007 SC 403
B003/B004/B006/B007 SC 403
B003/B004/B006/B007 SC 403
B003/B004/B006/B007 SC 403
B003/B004/B006/B007 SC 405
B003/B004/B006/B007 SC 440
B003/B004/B006/B007 SC 503
B003/B004/B006/B007 SC 507
B003/B004/B006/B007 SC 543
B003/B004/B006/B007 SC 543
B003/B004/B006/B007 SC 544
B003/B004/B006/B007 SC 544
B003/B004/B006/B007 SC 545
B003/B004/B006/B007 SC 545
B003/B004/B006/B007 SC 545
B003/B004/B006/B007 SC 548
B003/B004/B006/B007 SC 610
B003/B004/B006/B007 SC 621
B003/B004/B006/B007 SC 630
B003/B004/B006/B007 SC 670
B003/B004/B006/B007 SC 670
B003/B004/B006/B007 SC 670
B003/B004/B006/B007 SC 670
B003/B004/B006/B007 SC 670
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 690
B003/B004/B006/B007 SC 722
B003/B004/B006/B007 SC 724
B003/B004/B006/B007 SC 725
Product Family Problem Desc
B003/B004/B006/B007 SC 725
B003/B004/B006/B007 SC 725
B003/B004/B006/B007 SC 726
B003/B004/B006/B007 SC 726
B003/B004/B006/B007 SC 729
B003/B004/B006/B007 SC 818
B003/B004/B006/B007 SC 818
B003/B004/B006/B007 SC 818
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 819
B003/B004/B006/B007 SC 820
B003/B004/B006/B007 SC 820
B003/B004/B006/B007 SC 824
B003/B004/B006/B007 SC 824
B003/B004/B006/B007 SC 826
B003/B004/B006/B007 SC 828
B003/B004/B006/B007 SC 829
B003/B004/B006/B007 SC 829
B003/B004/B006/B007 SC 836
B003/B004/B006/B007 SC 860
B003/B004/B006/B007 SC 860
B003/B004/B006/B007 SC 861
B003/B004/B006/B007 SC 861
B003/B004/B006/B007 SC 863
B003/B004/B006/B007 SC 863
Product Family Problem Desc
B003/B004/B006/B007 SC 864
B003/B004/B006/B007 SC 864
B003/B004/B006/B007 SC 901
B003/B004/B006/B007 SC 901
B003/B004/B006/B007 SC 954
B003/B004/B006/B007 SC 954
B003/B004/B006/B007 SC 991
B003/B004/B006/B007 SC 996
B003/B004/B006/B007 SC 997
B003/B004/B006/B007 SC 997
B003/B004/B006/B007 SC 997
B003/B004/B006/B007 SC 998
B003/B004/B006/B007 SC 998
B003/B004/B006/B007 SC 998
B003/B004/B006/B007 CANNOT CAPTURE FILES
B022/B027 DF JAMS
B022/B027 LINE ON TRAIL EDGE
B022/B027 MIXED ORIGINALS NOT WORKING
B022/B027 SKEW DF
B022/B027 SKEW DF
B022/B027 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B022/B027 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B022/B027 ADD TONER CONDITION
B022/B027 NOISE
B022/B027 NOISE
B022/B027 NOISE
B022/B027 NOISE
B022/B027 NOISE
B022/B027 PAPER CASSETTES
B022/B027 SC 411
B022/B027 SC 509
B022/B027 SC 541
B022/B027 SC 541
B022/B027 SC 541
B022/B027 SC 542
B022/B027 SC 542
B022/B027 SC 542
B022/B027 SC 542
B022/B027 SC 542
B022/B027 SC 542
B022/B027 SC 542
B022/B027 SC 543
B022/B027 SC 544
B022/B027 SC 544
B022/B027 SC 544
Product Family Problem Desc
B022/B027 SC 544
B022/B027 SC 544
B022/B027 SC 546
B022/B027 SC 546
B022/B027 SC 548
B022/B027 SC 650
B022/B027 SC 650
B022/B027 SC 670
B022/B027 SC 670
B022/B027 SC 670
B022/B027 SC 670
B022/B027 SC 670
B022/B027 SC 670
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 672
B022/B027 SC 731
B022/B027 SC 770
B022/B027 SC 770
B022/B027 SC 792
B022/B027 SC 792
B022/B027 SC 792
B022/B027 SC 818
B022/B027 SC 818
B022/B027 SC 818
B022/B027 SC 819
Product Family Problem Desc
B022/B027 SC 819
B022/B027 SC 819
B022/B027 SC 819
B022/B027 SC 819
B022/B027 SC 820
B022/B027 SC 820
B022/B027 SC 823
B022/B027 SC 824
B022/B027 SC 828
B022/B027 SC 860
B022/B027 SC 901
B022/B027 SC 984
B022/B027 SC 990
B022/B027 SC 990
B022/B027 SC 990
B022/B027 SC 991
B022/B027 SC 991
B022/B027 SC 997
B022/B027 SC 997
B022/B027 BLANK IMAGE - SCAN ROUTER
B022/B027 BLANK IMAGE - SCAN ROUTER
B039/B040/B043/B120 PASSWORDS
B039/B040/B043/B120 SC 541
B039/B040/B043/B120 SC 542
B039/B040/B043/B120 SC 542
B039/B040/B043/B120 SC 544
B039/B040/B043/B120 SC 620
B039/B040/B043/B120 SC 692
B039/B040/B043/B120 SC 820
Product Family Problem Desc
B039/B040/B043/B120 SC 901
B044/B045/B046 CLEAR ORIGINAL
B044/B045/B046 DF JAMS
B044/B045/B046 ADD TONER CONDITION
B044/B045/B046 ADD TONER CONDITION
B044/B045/B046 COPYING IS DISPLAYED - NO OPERATION
B044/B045/B046 COUNTER ISSUES
B044/B045/B046 NOISE
B044/B045/B046 PRINTS ERROR REPORTS AFTER INSTALLING
NEW MAIN BOARD
B044/B045/B046 0-04
B044/B045/B046 0-20
B044/B045/B046 REPORTS ON/OFF
B044/B045/B046 BACKGROUND-DIRTY/GRAY
Product Family Problem Desc
B044/B045/B046 DEVELOPER ON IMAGE / SPILL
B044/B045/B046 DEVELOPER ON IMAGE / SPILL
B044/B045/B046 DOUBLE/OFFSET IMAGE
B044/B045/B046 LINES BLACK / LEAD TO TRAIL
B044/B045/B046 REGISTRATION INCORRECT
B044/B045/B046 CONSTANT ADD PAPER
B044/B045/B046 NOISE
B044/B045/B046 SUPPLIES
B044/B045/B046 SUPPLY YIELD
B044/B045/B046 JAM A
B044/B045/B046 JAM A
B044/B045/B046 JAM A
B044/B045/B046 WRINKLED, CREASED OR DAMAGED COPIES
B044/B045/B046 LPR PRINTING
B044/B045/B046 PASSWORDS
B044/B045/B046 PASSWORDS
B044/B045/B046 PRINT CONTROLLER/NIB
B044/B045/B046 PRINT OPTION NOT RECOGNIZED
B044/B045/B046 PRINT OPTION NOT RECOGNIZED
B044/B045/B046 SC 101
B044/B045/B046 SC 101
B044/B045/B046 SC 101
B044/B045/B046 SC 320
B044/B045/B046 SC 322
B044/B045/B046 SC 322
B044/B045/B046 SC 322
B044/B045/B046 SC 322
B044/B045/B046 SC 322
B044/B045/B046 SC 500
B044/B045/B046 SC 542
B044/B045/B046 SC 542
B044/B045/B046 SC 542
B044/B045/B046 SC 543
B044/B045/B046 SC 544
B044/B045/B046 SC 544
B044/B045/B046 SC 544
B044/B045/B046 SC 548
B044/B045/B046 SC 549
B044/B045/B046 SC 550
B044/B045/B046 SC 551
B044/B045/B046 SC 551
B044/B045/B046 SC 551
B044/B045/B046 SC 552
B044/B045/B046 SC 621
B044/B045/B046 SC 692
B044/B045/B046 SC 907
B044/B045/B046 APS-AUTO PAPER SELECT
B044/B045/B046 USER TOOLS
Product Family Problem Desc
B044/B045/B046 USER TOOLS
B051/B052/B156 APS MALFUNCTION
B051/B052/B156 ADD TONER CONDITION
B051/B052/B156 SPOTS-BLACK
B051/B052/B156 SPOTS-WHITE
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
B051/B052/B156 STREAKS
Product Family Problem Desc
B051/B052/B156 UNEVEN IMAGE
B051/B052/B156 UNEVEN IMAGE
B051/B052/B156 UNEVEN IMAGE
B051/B052/B156 ADD OIL ISSUES
B051/B052/B156 JAM B
B051/B052/B156 JAM B
B051/B052/B156 JAM B
B051/B052/B156 JAM CODE 001
B051/B052/B156 JAM CODE 003
B051/B052/B156 SC 672
B051/B052/B156 SC 672
B051/B052/B156 SC 792
B051/B052/B156 SC 804
B051/B052/B156 SC 804
B051/B052/B156 SC 819
B051/B052/B156 SC 820
B051/B052/B156 SC 824
B051/B052/B156 SC 860
B051/B052/B156 SC 860
B051/B052/B156 SC 863
B051/B052/B156 SC 863
B051/B052/B156 SC 863
B051/B052/B156 SC 873
B051/B052/B156 CANNOT CAPTURE FILES
B051/B052/B156 CANNOT CAPTURE FILES
B051/B052/B156 CANNOT CAPTURE FILES
B051/B052/B156 ENVELOPES
B051/B052/B156 SET UP
B064/B065 NOISE
B064/B065 NOISE
B064/B065 PART DAMAGE
B064/B065 PART DAMAGE
B064/B065 PART DAMAGE
B064/B065 DRIVERS
B064/B065 LPR PRINTING
B064/B065 NETWORK DEVICES
B064/B065 PASSWORDS
B064/B065 PASSWORDS
B064/B065 SC 184
B064/B065 SC 184
B064/B065 SC 300
B064/B065 SC 300
B064/B065 SC 314
B064/B065 SC 335
B064/B065 SC 335
Product Family Problem Desc
B064/B065 SC 337
B064/B065 SC 345
B064/B065 SC 402
B064/B065 SC 441
B064/B065 SC 441
B064/B065 SC 441
B064/B065 SC 495
B064/B065 SC 495
B064/B065 SC 501
B064/B065 SC 501
B064/B065 SC 501
B064/B065 SC 541
B064/B065 SC 541
B064/B065 SC 541
B064/B065 SC 541
B064/B065 SC 541
B064/B065 SC 542
B064/B065 SC 542
B064/B065 SC 542
B064/B065 SC 542
B064/B065 SC 542
B064/B065 SC 543
B064/B065 SC 543
B064/B065 SC 544
B064/B065 SC 544
B064/B065 SC 545
B064/B065 SC 545
B064/B065 SC 612
B064/B065 SC 624
B064/B065 SC 624
B064/B065 SC 624
B064/B065 SC 670
B064/B065 SC 670
B064/B065 SC 670
Product Family Problem Desc
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 672
B064/B065 SC 701
B064/B065 SC 725
B064/B065 SC 725
B064/B065 SC 734
B064/B065 SC 740
B064/B065 SC 743
B064/B065 SC 818
B064/B065 SC 819
B064/B065 SC 819
B064/B065 SC 819
B064/B065 SC 819
B064/B065 SC 820
B064/B065 SC 820
B064/B065 SC 823
B064/B065 SC 824
B064/B065 SC 828
B064/B065 SC 828
B064/B065 SC 829
B064/B065 SC 829
B064/B065 SC 863
B064/B065 SC 870
B064/B065 SC 920
B064/B065 SC 925
B064/B065 SC 925
B064/B065 SC 925
Product Family Problem Desc
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 955
B064/B065 SC 990
B064/B065 SC 990
B064/B065 SC 990
B064/B065 SC 990
B064/B065 SC 991
B064/B065 SC 991
B064/B065 SC 992
B064/B065 SC 992
B064/B065 SC 997
B064/B065 CANNOT CAPTURE FILES
B064/B065 SMTP
B064/B065 SMTP
B064/B065 SMTP
B070/B071 BACKGROUND-DIRTY/GRAY
Product Family Problem Desc
B070/B071 BLACK IMAGE-ENTIRE PAGE
B070/B071 DOUBLE/OFFSET IMAGE
B070/B071 LIGHT/FADED IMAGE
B079/B082 SKEW DF
B079/B082 ADD TONER CONDITION
B079/B082 ADD TONER CONDITION
B079/B082 BACKGROUND-DIRTY/GRAY
B079/B082 BACKGROUND-DIRTY/GRAY
B079/B082 DISTORTED IMAGE-DIGITIZED
B079/B082 DISTORTED IMAGE-DIGITIZED
B079/B082 DOUBLE/OFFSET IMAGE
B079/B082 DOUBLE/OFFSET IMAGE
B079/B082 DOUBLE/OFFSET IMAGE
B079/B082 JAM C
B079/B082 JAM CODE 012
B079/B082 JAM CODE 014
B079/B082 JAM CODE 014
B079/B082 JAM CODE 014
B079/B082 JAM CODE 028
B079/B082 JAM CODE 028
B079/B082 JAM CODE 029
B079/B082 DRIVERS
B079/B082 SC 101
B079/B082 SC 130
B079/B082 SC 304
Product Family Problem Desc
B079/B082 SC 321
B079/B082 SC 322
B079/B082 SC 322
B079/B082 SC 322
B079/B082 SC 322
B079/B082 SC 322
B079/B082 SC 326
B079/B082 SC 326
B079/B082 SC 329
B079/B082 SC 335
B079/B082 SC 350
B079/B082 SC 401
B079/B082 SC 402
B079/B082 SC 402
B079/B082 SC 450
B079/B082 SC 520
B079/B082 SC 541
B079/B082 SC 545
B079/B082 SC 546
B079/B082 SC 546
B079/B082 SC 621
B079/B082 SC 670
B079/B082 SC 670
B079/B082 SC 670
B079/B082 SC 670
B079/B082 SC 672
B079/B082 SC 672
B079/B082 SC 672
B079/B082 SC 672
B079/B082 SC 672
B079/B082 SC 700
B079/B082 SC 722
Product Family Problem Desc
B079/B082 SC 724
B079/B082 SC 724
B079/B082 SC 729
B079/B082 SC 819
B079/B082 SC 819
B079/B082 SC 819
B079/B082 SC 820
B079/B082 SC 820
B079/B082 SC 820
B079/B082 SC 824
B079/B082 SC 824
B079/B082 SC 827
B079/B082 SC 827
B079/B082 SC 828
B079/B082 SC 829
B079/B082 SC 860
B079/B082 SC 861
B079/B082 SC 863
B079/B082 SC 863
B079/B082 SC 870
B079/B082 SC 873
B079/B082 SC 873
B079/B082 SC 901
B079/B082 SC 925
B079/B082 SC 925
B079/B082 SC 955
B079/B082 SC 985
B079/B082 SC 985
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
Product Family Problem Desc
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 990
B079/B082 SC 991
B079/B082 SC 991
B079/B082 SC 995
B079/B082 SC 995
B079/B082 SC 997
B079/B082 SC 997
B079/B082 SC 997
B079/B082 SMTP
B079/B082 QUICK DIALING
B079/B082 SP MODES
B079/B082 USER TOOLS
B089/B093 DF JAMS
B089/B093 DF JAMS
B089/B093 APS NOT FUNCTIONING CORRECTLY
B089/B093 DOC SERVER ISSUES
B089/B093 HDD (COPIER) NOT RECOGNIZED
B089/B093 KEY IS DISPLAYED NEXT TO PAPER SIZE FOR
SPECIFIC CASSETTE
Product Family Problem Desc
B089/B093 MIXED ORIGINAL ISSUES
B089/B093 SPOTS-BLACK
B089/B093 ABNORMAL/ERRATIC OPERATION
B089/B093 NOISE
B089/B093 JAM A
B089/B093 JAM CODE 011
B089/B093 JAM CODE 011
B089/B093 JAM CODE 011
B089/B093 JAM CODE 012
B089/B093 JAM CODE 061
B089/B093 PASSWORDS
B089/B093 E 32
B089/B093 SC 101
B089/B093 SC 120
B089/B093 SC 144
B089/B093 SC 15-03
B089/B093 SC 320
B089/B093 SC 323
Product Family Problem Desc
B089/B093 SC 355
B089/B093 SC 390
B089/B093 SC 544
B089/B093 SC 546
B089/B093 SC 672
B089/B093 SC 672
B089/B093 SC 672
B089/B093 SC 725
B089/B093 SC 792
B089/B093 SC 819
B089/B093 SC 822
B089/B093 SC 829
B089/B093 SC 870
B089/B093 SC 870
B089/B093 SC 873
B089/B093 SC 873
B089/B093 SC 900
B089/B093 SC 925
B089/B093 SC 984
B089/B093 SC 990
B089/B093 SC 990
B089/B093 SC 991
B089/B093 CANNOT SCAN TO NETWORK
B089/B093 CANNOT SCAN TO NETWORK
B129/B130/B168 0-00
B129/B130/B168 STAMP FUNCTION - CANNOT SELECT
B129/B130/B168 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
B129/B130/B168 BLANK IMAGE-PARTIAL/SPORATIC
B129/B130/B168 DISTORTED IMAGE
B129/B130/B168 DISTORTED IMAGE-DIGITIZED
B129/B130/B168 LINES BLACK / LEAD TO TRAIL
B129/B130/B168 NOISE
Product Family Problem Desc
B129/B130/B168 JAM A
B129/B130/B168 FIRMWARE UPDATES
B129/B130/B168 SC 121
B129/B130/B168 SC 322
B129/B130/B168 SC 322
B129/B130/B168 SC 322
B129/B130/B168 SC 322
B129/B130/B168 SC 322
B129/B130/B168 SC 543
B129/B130/B168 SC 545
B129/B130/B168 SC 868
B129/B130/B168 SC 929
B129/B130/B168 SC 929
B129/B130/B168 SC 929
B129/B130/B168 SC 929
B129/B130/B168 USER TOOLS
B132/B200 CANNOT DETECT ORIGINAL
B132/B200 SKEW DF
B132/B200 ADD TONER CONDITION
B132/B200 ADD TONER CONDITION
B132/B200 ADD TONER CONDITION
B132/B200 ADD TONER CONDITION
B132/B200 BLANK DISPLAY
B132/B200 COPYING IS DISPLAYED - NO OPERATION
B132/B200 COPYING IS DISPLAYED - NO OPERATION
B132/B200 COPYING IS DISPLAYED - NO OPERATION
B132/B200 COUNTER ISSUES
B132/B200 DEAD MACHINE, NO OPERATION
B132/B200 DEAD MACHINE, NO OPERATION
B132/B200 DISPLAYS PLEASE WAIT-FIERY ONLY
B132/B200 ERRATIC ELECTRICAL PROBLEMS
B132/B200 ERRATIC ELECTRICAL PROBLEMS
B132/B200 ERRATIC ELECTRICAL PROBLEMS
B132/B200 "FIERY DISPLAY ISSUES"
Product Family Problem Desc
B132/B200 FIRMWARE UPDATES
B132/B200 INDICATORS/LIGHTS
B132/B200 INSTANT READY OR NO FUSING WARM UP
B132/B200 MUSIC CODES
B132/B200 OPERATION PANEL, ERRATIC OPERATION
B132/B200 OPERATION PANEL, ERRATIC OPERATION
B132/B200 PLEASE WAIT - NO FUSER LAMPS
B132/B200 PLEASE WAIT FUSER UP TO TEMP
B132/B200 PLEASE WAIT FUSER UP TO TEMP
B132/B200 PLEASE WAIT FUSER UP TO TEMP
B132/B200 POWER REQUIREMENTS
B132/B200 SCANS, DOES NOT PRINT, RETURNS TO READY-
MEMORY DOES DECREASE
B132/B200 COPIES COME OUT IN REVERSE ORDER TO
FINISHER
B132/B200 PUNCH HOLE POSITION
B132/B200 PUNCH QUESTIONS
B132/B200 NO POWER
B132/B200 BACKGROUND-DIRTY/GRAY
B132/B200 COLORS MISALIGNED
B132/B200 COLORS MISALIGNED
B132/B200 DISTORTED IMAGE-DIGITIZED
B132/B200 JITTER/BANDING
B132/B200 LINES BLACK / LEAD TO TRAIL
B132/B200 LINES WHITE / LEAD TO TRAIL
B132/B200 OVERTONING ALL COLORS
B132/B200 POOR FUSING
B132/B200 POOR FUSING
B132/B200 STREAKS
B132/B200 GENERAL INFORMATION
B132/B200 PARTS
B132/B200 PARTS
B132/B200 PARTS
B132/B200 SUPPLIES
Product Family Problem Desc
B132/B200 THROUGH PUT QUESTIONS
B132/B200 INVERTER JAMS
B132/B200 JAM CODE 001
B132/B200 JAM CODE 098
B132/B200 JAM CODE 099
B132/B200 CONTROLLER ERROR
B132/B200 CONTROLLER ERROR
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 CS 242
B132/B200 SC 101
B132/B200 SC 101
B132/B200 SC 101
B132/B200 SC 101
B132/B200 SC 120
B132/B200 SC 120
B132/B200 SC 120
B132/B200 SC 121
B132/B200 SC 121
B132/B200 SC 141
B132/B200 SC 141
B132/B200 SC 144
B132/B200 SC 144
B132/B200 SC 144
B132/B200 SC 161
B132/B200 SC 180
B132/B200 SC 180
B132/B200 SC 180
B132/B200 SC 180
B132/B200 SC 195
Product Family Problem Desc
B132/B200 SC 202
B132/B200 SC 202
B132/B200 SC 202
B132/B200 SC 203
B132/B200 SC 203
B132/B200 SC 204
B132/B200 SC 204
B132/B200 SC 205
B132/B200 SC 205
B132/B200 SC 210
B132/B200 SC 210
B132/B200 SC 211
B132/B200 SC 211
B132/B200 SC 212
B132/B200 SC 212
B132/B200 SC 213
B132/B200 SC 213
B132/B200 SC 220
B132/B200 SC 220
B132/B200 SC 220
B132/B200 SC 220
B132/B200 SC 220
B132/B200 SC 220
B132/B200 SC 221
B132/B200 SC 221
B132/B200 SC 221
B132/B200 SC 221
B132/B200 SC 221
B132/B200 SC 222
B132/B200 SC 222
B132/B200 SC 222
B132/B200 SC 222
B132/B200 SC 222
Product Family Problem Desc
B132/B200 SC 223
B132/B200 SC 223
B132/B200 SC 223
B132/B200 SC 223
B132/B200 SC 223
B132/B200 SC 224
B132/B200 SC 224
B132/B200 SC 224
B132/B200 SC 224
B132/B200 SC 224
B132/B200 SC 225
B132/B200 SC 225
B132/B200 SC 225
B132/B200 SC 225
B132/B200 SC 225
B132/B200 SC 226
B132/B200 SC 226
B132/B200 SC 226
B132/B200 SC 226
B132/B200 SC 226
B132/B200 SC 227
B132/B200 SC 227
B132/B200 SC 227
B132/B200 SC 227
B132/B200 SC 227
B132/B200 SC 230
B132/B200 SC 231
B132/B200 SC 231
B132/B200 SC 231
B132/B200 SC 231
B132/B200 SC 231
B132/B200 SC 232
B132/B200 SC 232
B132/B200 SC 232
Product Family Problem Desc
B132/B200 SC 232
B132/B200 SC 232
B132/B200 SC 233
B132/B200 SC 233
B132/B200 SC 233
B132/B200 SC 233
B132/B200 SC 233
B132/B200 SC 234
B132/B200 SC 234
B132/B200 SC 234
B132/B200 SC 234
B132/B200 SC 234
B132/B200 SC 235
B132/B200 SC 235
B132/B200 SC 235
B132/B200 SC 235
B132/B200 SC 235
B132/B200 SC 236
B132/B200 SC 236
B132/B200 SC 236
B132/B200 SC 236
B132/B200 SC 236
B132/B200 SC 237
B132/B200 SC 237
B132/B200 SC 237
B132/B200 SC 237
B132/B200 SC 237
B132/B200 SC 240
B132/B200 SC 240
B132/B200 SC 241
B132/B200 SC 241
B132/B200 SC 243
B132/B200 SC 243
B132/B200 SC 268
Product Family Problem Desc
B132/B200 SC 268
B132/B200 SC 268
B132/B200 SC 269
B132/B200 SC 269
B132/B200 SC 269
B132/B200 SC 270
B132/B200 SC 270
B132/B200 SC 271
B132/B200 SC 271
B132/B200 SC 272
B132/B200 SC 272
B132/B200 SC 285
B132/B200 SC 285
B132/B200 SC 300
B132/B200 SC 300
B132/B200 SC 300
B132/B200 SC 301
B132/B200 SC 301
B132/B200 SC 301
B132/B200 SC 302
B132/B200 SC 302
B132/B200 SC 302
B132/B200 SC 303
B132/B200 SC 303
B132/B200 SC 303
B132/B200 SC 312
B132/B200 SC 312
B132/B200 SC 313
B132/B200 SC 313
B132/B200 SC 314
B132/B200 SC 314
B132/B200 SC 315
B132/B200 SC 315
B132/B200 SC 316
Product Family Problem Desc
B132/B200 SC 316
B132/B200 SC 316
B132/B200 SC 317
B132/B200 SC 317
B132/B200 SC 317
B132/B200 SC 318
B132/B200 SC 318
B132/B200 SC 318
B132/B200 SC 319
B132/B200 SC 319
B132/B200 SC 319
B132/B200 SC 320
B132/B200 SC 320
B132/B200 SC 320
B132/B200 SC 320
B132/B200 SC 320
B132/B200 SC 321
B132/B200 SC 321
B132/B200 SC 321
B132/B200 SC 321
B132/B200 SC 321
B132/B200 SC 322
B132/B200 SC 322
B132/B200 SC 322
B132/B200 SC 322
B132/B200 SC 322
B132/B200 SC 323
B132/B200 SC 323
B132/B200 SC 323
B132/B200 SC 323
B132/B200 SC 323
B132/B200 SC 324
B132/B200 SC 324
B132/B200 SC 324
Product Family Problem Desc
B132/B200 SC 325
B132/B200 SC 325
B132/B200 SC 325
B132/B200 SC 326
B132/B200 SC 326
B132/B200 SC 326
B132/B200 SC 327
B132/B200 SC 327
B132/B200 SC 327
B132/B200 SC 335
B132/B200 SC 336
B132/B200 SC 337
B132/B200 SC 338
B132/B200 SC 339
B132/B200 SC 340
B132/B200 SC 341
B132/B200 SC 342
B132/B200 SC 343
B132/B200 SC 348
B132/B200 SC 348
B132/B200 SC 348
B132/B200 SC 348
B132/B200 SC 360
B132/B200 SC 360
B132/B200 SC 361
B132/B200 SC 361
B132/B200 SC 362
B132/B200 SC 362
B132/B200 SC 363
B132/B200 SC 363
B132/B200 SC 364
B132/B200 SC 364
B132/B200 SC 365
Product Family Problem Desc
B132/B200 SC 365
B132/B200 SC 366
B132/B200 SC 366
B132/B200 SC 367
B132/B200 SC 367
B132/B200 SC 372
B132/B200 SC 373
B132/B200 SC 374
B132/B200 SC 375
B132/B200 SC 396
B132/B200 SC 396
B132/B200 SC 396
B132/B200 SC 397
B132/B200 SC 397
B132/B200 SC 397
B132/B200 SC 398
B132/B200 SC 398
B132/B200 SC 398
B132/B200 SC 399
B132/B200 SC 399
B132/B200 SC 399
B132/B200 SC 400
B132/B200 SC 400
B132/B200 SC 400
B132/B200 SC 410
B132/B200 SC 410
B132/B200 SC 412
B132/B200 SC 412
B132/B200 SC 412
B132/B200 SC 412
B132/B200 SC 412
B132/B200 SC 412
B132/B200 SC 414
Product Family Problem Desc
B132/B200 SC 414
B132/B200 SC 414
B132/B200 SC 414
B132/B200 SC 414
B132/B200 SC 414
B132/B200 SC 415
B132/B200 SC 415
B132/B200 SC 415
B132/B200 SC 415
B132/B200 SC 415
B132/B200 SC 415
B132/B200 SC 416
B132/B200 SC 416
B132/B200 SC 416
B132/B200 SC 416
B132/B200 SC 416
B132/B200 SC 416
B132/B200 SC 417
B132/B200 SC 417
B132/B200 SC 417
B132/B200 SC 417
B132/B200 SC 417
B132/B200 SC 417
B132/B200 SC 418
B132/B200 SC 420
B132/B200 SC 421
B132/B200 SC 422
B132/B200 SC 423
B132/B200 SC 424
B132/B200 SC 425
B132/B200 SC 426
B132/B200 SC 427
B132/B200 SC 432
B132/B200 SC 433
Product Family Problem Desc
B132/B200 SC 434
B132/B200 SC 435
B132/B200 SC 436
B132/B200 SC 437
B132/B200 SC 438
B132/B200 SC 438
B132/B200 SC 438
B132/B200 SC 438
B132/B200 SC 440
B132/B200 SC 440
B132/B200 SC 440
B132/B200 SC 440
B132/B200 SC 441
B132/B200 SC 441
B132/B200 SC 441
B132/B200 SC 441
B132/B200 SC 442
B132/B200 SC 442
B132/B200 SC 442
B132/B200 SC 442
B132/B200 SC 443
B132/B200 SC 443
B132/B200 SC 443
B132/B200 SC 443
B132/B200 SC 445
B132/B200 SC 445
B132/B200 SC 445
B132/B200 SC 445
B132/B200 SC 446
B132/B200 SC 446
B132/B200 SC 450
B132/B200 SC 455
B132/B200 SC 455
B132/B200 SC 460
Product Family Problem Desc
B132/B200 SC 460
B132/B200 SC 484
B132/B200 SC 485
B132/B200 SC 487
B132/B200 SC 487
B132/B200 SC 488
B132/B200 SC 490
B132/B200 SC 496
B132/B200 SC 497
B132/B200 SC 498
B132/B200 SC 499
B132/B200 SC 499
B132/B200 SC 499
B132/B200 SC 503
B132/B200 SC 503
B132/B200 SC 504
B132/B200 SC 504
B132/B200 SC 505
B132/B200 SC 505
B132/B200 SC 506
B132/B200 SC 506
B132/B200 SC 510
B132/B200 SC 510
B132/B200 SC 510
B132/B200 SC 515
B132/B200 SC 516
B132/B200 SC 520
B132/B200 SC 520
B132/B200 SC 530
B132/B200 SC 530
B132/B200 SC 531
B132/B200 SC 531
B132/B200 SC 532
B132/B200 SC 532
Product Family Problem Desc
B132/B200 SC 534
B132/B200 SC 535
B132/B200 SC 541
B132/B200 SC 542
B132/B200 SC 542
B132/B200 SC 542
B132/B200 SC 543
B132/B200 SC 543
B132/B200 SC 544
B132/B200 SC 544
B132/B200 SC 544
B132/B200 SC 545
B132/B200 SC 545
B132/B200 SC 546
B132/B200 SC 546
B132/B200 SC 548
B132/B200 SC 548
B132/B200 SC 549
B132/B200 SC 549
B132/B200 SC 549
B132/B200 SC 550
B132/B200 SC 550
B132/B200 SC 550
B132/B200 SC 551
B132/B200 SC 551
B132/B200 SC 552
B132/B200 SC 552
B132/B200 SC 553
B132/B200 SC 553
B132/B200 SC 553
B132/B200 SC 553
B132/B200 SC 554
B132/B200 SC 554
B132/B200 SC 554
Product Family Problem Desc
B132/B200 SC 555
B132/B200 SC 555
B132/B200 SC 556
B132/B200 SC 556
B132/B200 SC 561
B132/B200 SC 561
B132/B200 SC 562
B132/B200 SC 563
B132/B200 SC 563
B132/B200 SC 563
B132/B200 SC 564
B132/B200 SC 564
B132/B200 SC 564
B132/B200 SC 565
B132/B200 SC 565
B132/B200 SC 585
B132/B200 SC 585
B132/B200 SC 585
B132/B200 SC 620
B132/B200 SC 621
B132/B200 SC 621
B132/B200 SC 621
B132/B200 SC 621
B132/B200 SC 622
B132/B200 SC 622
B132/B200 SC 622
B132/B200 SC 622
B132/B200 SC 630
B132/B200 SC 632
B132/B200 SC 632
B132/B200 SC 633
B132/B200 SC 633
B132/B200 SC 634
Product Family Problem Desc
B132/B200 SC 634
B132/B200 SC 635
B132/B200 SC 635
B132/B200 SC 670
B132/B200 SC 670
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 672
B132/B200 SC 680
B132/B200 SC 680
B132/B200 SC 687
B132/B200 SC 687
B132/B200 SC 687
B132/B200 SC 701
B132/B200 SC 701
B132/B200 SC 701
B132/B200 SC 701
B132/B200 SC 702
B132/B200 SC 702
B132/B200 SC 702
B132/B200 SC 721
B132/B200 SC 721
B132/B200 SC 721
B132/B200 SC 723
B132/B200 SC 724
B132/B200 SC 724
B132/B200 SC 724
B132/B200 SC 724
B132/B200 SC 725
B132/B200 SC 725
Product Family Problem Desc
B132/B200 SC 725
B132/B200 SC 726
B132/B200 SC 726
B132/B200 SC 726
B132/B200 SC 727
B132/B200 SC 727
B132/B200 SC 727
B132/B200 SC 728
B132/B200 SC 728
B132/B200 SC 728
B132/B200 SC 730
B132/B200 SC 730
B132/B200 SC 730
B132/B200 SC 740
B132/B200 SC 741
B132/B200 SC 742
B132/B200 SC 742
B132/B200 SC 743
B132/B200 SC 744
B132/B200 SC 750
B132/B200 SC 750
B132/B200 SC 750
B132/B200 SC 751
B132/B200 SC 751
B132/B200 SC 751
B132/B200 SC 752
B132/B200 SC 752
B132/B200 SC 753
B132/B200 SC 753
B132/B200 SC 753
B132/B200 SC 760
B132/B200 SC 760
B132/B200 SC 761
B132/B200 SC 761
Product Family Problem Desc
B132/B200 SC 761
B132/B200 SC 762
B132/B200 SC 762
B132/B200 SC 762
B132/B200 SC 763
B132/B200 SC 764
B132/B200 SC 765
B132/B200 SC 766
B132/B200 SC 767
B132/B200 SC 770
B132/B200 SC 770
B132/B200 SC 775
B132/B200 SC 780
B132/B200 SC 781
B132/B200 SC 782
B132/B200 SC 790
B132/B200 SC 818
B132/B200 SC 818
B132/B200 SC 818
B132/B200 SC 834
B132/B200 SC 880
B132/B200 SC 992
B135/B138/B182/B183 BACKGROUND ON ONE SIDE USING ADF
B135/B138/B182/B183 BACKGROUND ON ONE SIDE USING ADF
B135/B138/B182/B183 SKEW DF
B135/B138/B182/B183 ADD TONER CONDITION
B135/B138/B182/B183 ADD TONER CONDITION
B135/B138/B182/B183 BACKGROUND-DIRTY/GRAY
B135/B138/B182/B183 BACKGROUND-DIRTY/GRAY
B135/B138/B182/B183 DISTORTED IMAGE-DIGITIZED
B135/B138/B182/B183 DISTORTED IMAGE-DIGITIZED
B135/B138/B182/B183 DOUBLE/OFFSET IMAGE
B135/B138/B182/B183 DOUBLE/OFFSET IMAGE
B135/B138/B182/B183 DOUBLE/OFFSET IMAGE
B135/B138/B182/B183 JAM C
B135/B138/B182/B183 JAM CODE 012
B135/B138/B182/B183 JAM CODE 014
B135/B138/B182/B183 JAM CODE 014
B135/B138/B182/B183 JAM CODE 014
B135/B138/B182/B183 JAM CODE 028
B135/B138/B182/B183 JAM CODE 028
Product Family Problem Desc
B135/B138/B182/B183 JAM CODE 029
B135/B138/B182/B183 DRIVERS
B135/B138/B182/B183 SC 101
B135/B138/B182/B183 SC 130
B135/B138/B182/B183 SC 304
B135/B138/B182/B183 SC 321
B135/B138/B182/B183 SC 322
B135/B138/B182/B183 SC 322
B135/B138/B182/B183 SC 322
B135/B138/B182/B183 SC 322
B135/B138/B182/B183 SC 322
B135/B138/B182/B183 SC 326
B135/B138/B182/B183 SC 326
B135/B138/B182/B183 SC 329
Product Family Problem Desc
B135/B138/B182/B183 SC 335
B135/B138/B182/B183 SC 350
B135/B138/B182/B183 SC 401
B135/B138/B182/B183 SC 402
B135/B138/B182/B183 SC 402
B135/B138/B182/B183 SC 450
B135/B138/B182/B183 SC 520
B135/B138/B182/B183 SC 541
B135/B138/B182/B183 SC 545
B135/B138/B182/B183 SC 546
B135/B138/B182/B183 SC 546
B135/B138/B182/B183 SC 621
B135/B138/B182/B183 SC 670
B135/B138/B182/B183 SC 670
B135/B138/B182/B183 SC 670
B135/B138/B182/B183 SC 670
B135/B138/B182/B183 SC 672
B135/B138/B182/B183 SC 672
B135/B138/B182/B183 SC 672
B135/B138/B182/B183 SC 672
B135/B138/B182/B183 SC 672
B135/B138/B182/B183 SC 700
B135/B138/B182/B183 SC 722
B135/B138/B182/B183 SC 724
B135/B138/B182/B183 SC 724
B135/B138/B182/B183 SC 729
B135/B138/B182/B183 SC 819
B135/B138/B182/B183 SC 819
B135/B138/B182/B183 SC 819
B135/B138/B182/B183 SC 820
B135/B138/B182/B183 SC 820
B135/B138/B182/B183 SC 820
B135/B138/B182/B183 SC 824
B135/B138/B182/B183 SC 824
Product Family Problem Desc
B135/B138/B182/B183 SC 827
B135/B138/B182/B183 SC 827
B135/B138/B182/B183 SC 828
B135/B138/B182/B183 SC 829
B135/B138/B182/B183 SC 860
B135/B138/B182/B183 SC 861
B135/B138/B182/B183 SC 863
B135/B138/B182/B183 SC 863
B135/B138/B182/B183 SC 870
B135/B138/B182/B183 SC 873
B135/B138/B182/B183 SC 873
B135/B138/B182/B183 SC 901
B135/B138/B182/B183 SC 925
B135/B138/B182/B183 SC 925
B135/B138/B182/B183 SC 955
B135/B138/B182/B183 SC 985
B135/B138/B182/B183 SC 985
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
B135/B138/B182/B183 SC 990
Product Family Problem Desc
B135/B138/B182/B183 SC 991
B135/B138/B182/B183 SC 991
B135/B138/B182/B183 SC 995
B135/B138/B182/B183 SC 995
B135/B138/B182/B183 SC 997
B135/B138/B182/B183 SC 997
B135/B138/B182/B183 SC 997
B135/B138/B182/B183 SMTP
B135/B138/B182/B183 QUICK DIALING
B135/B138/B182/B183 SP MODES
B135/B138/B182/B183 USER TOOLS
B140-B143/B163/B228 APS MALFUNCTION
B140-B143/B163/B228 BACKGROUND ON ONE SIDE USING ADF
B140-B143/B163/B228 IMAGE SHIFTING
B140-B143/B163/B228 IMAGE SHIFTING
B140-B143/B163/B228 IMAGE SHIFTING
B140-B143/B163/B228 BLANK DISPLAY
B140-B143/B163/B228 BLANK DISPLAY
B140-B143/B163/B228 BLANK DISPLAY
B140-B143/B163/B228 CLOSE DOORS/COVERS INDICATION
B140-B143/B163/B228 CLOSE DOORS/COVERS INDICATION
B140-B143/B163/B228 CLOSE DOORS/COVERS INDICATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
B140-B143/B163/B228 COPYING IS DISPLAYED - NO OPERATION
Product Family Problem Desc
B140-B143/B163/B228 DEAD MACHINE, NO OPERATION
B140-B143/B163/B228 DEAD MACHINE, NO OPERATION
B140-B143/B163/B228 DEAD MACHINE, NO OPERATION
B140-B143/B163/B228 DISPLAYS PLEASE WAIT-FIERY ONLY
B140-B143/B163/B228 ERRATIC ELECTRICAL PROBLEMS
B140-B143/B163/B228 FIRMWARE LOADING ISSUES
B140-B143/B163/B228 FIRMWARE UPDATES
B140-B143/B163/B228 MEMORY QUESTIONS
B140-B143/B163/B228 NO READY OR WAIT INDICATORS
B140-B143/B163/B228 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B140-B143/B163/B228 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
B140-B143/B163/B228 OPERATION PANEL DISPLAYS METRIC SIZES
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 STAMP DATA QUESTIONS
B140-B143/B163/B228 TOUCH SCREEN CALIBRATION
B140-B143/B163/B228 WASTE TONER FULL DISPLAYED
B140-B143/B163/B228 FUSER WEB MESSAGE
B140-B143/B163/B228 FUSER WEB MESSAGE
B140-B143/B163/B228 ADD STAPLE INDICATION
B140-B143/B163/B228 FINISHER - NOT STAPLING FULL SET
B140-B143/B163/B228 FINISHER - NOT STAPLING FULL SET
B140-B143/B163/B228 FINISHER ENTRANCE JAMS
B140-B143/B163/B228 POOR STACKING IN SHIFT TRAY
Product Family Problem Desc
B140-B143/B163/B228 POORLY STAPLED OR JOGGED SETS
B140-B143/B163/B228 POORLY STAPLED OR JOGGED SETS
B140-B143/B163/B228 POORLY STAPLED OR JOGGED SETS
B140-B143/B163/B228 POORLY STAPLED OR JOGGED SETS
B140-B143/B163/B228 PUNCH UNIT - MOTOR RUNS ALL THE TIME
B140-B143/B163/B228 STAPLER - SCREWS FALLING OUT OF STAPLER
TRAY SLIDE RAIL
B140-B143/B163/B228 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
B140-B143/B163/B228 BLURRED IMAGE
B140-B143/B163/B228 DISTORTED IMAGE
B140-B143/B163/B228 DISTORTED IMAGE-DIGITIZED
B140-B143/B163/B228 DISTORTED IMAGE-DIGITIZED
B140-B143/B163/B228 SC 495
B140-B143/B163/B228 SC 495
B140-B143/B163/B228 SC 495
B140-B143/B163/B228 SC 542
B140-B143/B163/B228 SC 542
B140-B143/B163/B228 SC 542
B140-B143/B163/B228 SC 543
B140-B143/B163/B228 SC 543
B140-B143/B163/B228 SC 543
B140-B143/B163/B228 SC 544
B140-B143/B163/B228 SC 545
B140-B143/B163/B228 SC 550
B140-B143/B163/B228 SC 551
Product Family Problem Desc
B140-B143/B163/B228 SC 551
B140-B143/B163/B228 SC 551
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 555
B140-B143/B163/B228 SC 569
B140-B143/B163/B228 SC 569
B140-B143/B163/B228 SC 611
B140-B143/B163/B228 SC 611
B140-B143/B163/B228 SC 620
B140-B143/B163/B228 SC 670
B140-B143/B163/B228 SC 670
B140-B143/B163/B228 SC 670
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 672
B140-B143/B163/B228 SC 701
B140-B143/B163/B228 SC 819
B140-B143/B163/B228 SC 819
B140-B143/B163/B228 SC 819
B140-B143/B163/B228 SC 824
B140-B143/B163/B228 SC 834
Product Family Problem Desc
B140-B143/B163/B228 SC 860
B140-B143/B163/B228 SC 863
B140-B143/B163/B228 SC 870
B140-B143/B163/B228 SC 870
B140-B143/B163/B228 SC 873
B140-B143/B163/B228 SC 901
B140-B143/B163/B228 SC 990
B140-B143/B163/B228 SC 990
B140-B143/B163/B228 SC 990
B140-B143/B163/B228 SC 992
B140-B143/B163/B228 SCANNING DOES NOT FUNCTION
B147/B149/B190 BACKGROUND ON ONE SIDE USING ADF
B147/B149/B190 SKEW DF
B147/B149/B190 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B147/B149/B190 CONSTANT ADD PAPER
B147/B149/B190 OPERATION PANEL - DISPLAYS SET FUSER UNIT
C210/C218/C223/C228 MASTER-CREASING
C210/C218/C223/C228 MASTER-CREASING
C210/C218/C223/C228 MASTER-CREASING
C210/C218/C223/C228 MASTER-CREASING
C210/C218/C223/C228 MASTER-CUT SHORT
Product Family Problem Desc
C210/C218/C223/C228 MASTER-CUT SHORT
C210/C218/C223/C228 MASTER-CUT SHORT
C210/C218/C223/C228 PART DAMAGE
C210/C218/C223/C228 THROUGH PUT QUESTIONS
C210/C218/C223/C228 THROUGH PUT QUESTIONS
C210/C218/C223/C228 FEEDS EXTRA COPY AND JAMS
C210/C218/C223/C228 JAM A
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM B
C210/C218/C223/C228 JAM E
C210/C218/C223/C228 JAM E
C229/C233/C239 SPOTS-BLACK
C229/C233/C239 SPOTS-WHITE
C229/C233/C239 UNEVEN IMAGE
C229/C233/C239 MASTER-CREASING
C229/C233/C239 MASTER-CREASING
C229/C233/C239 MASTER-CREASING
C229/C233/C239 MASTER-CREASING
Product Family Problem Desc
C229/C233/C239 MASTER-CREASING
C229/C233/C239 MASTER-CUT SHORT
C229/C233/C239 NOISE
C229/C233/C239 NOISE
C229/C233/C239 PART DAMAGE
C229/C233/C239 ENVELOPES
C229/C233/C239 ENVELOPES
C229/C233/C239 JAM B
C229/C233/C239 JAM FEED IN
C229/C233/C239 JAM FEED IN
C229/C233/C239 JAM FEED IN
C229/C233/C239 SC 05-51
C229/C233/C239 SC 05-52
C229/C233/C239 SC 05-55
C229/C233/C239 SC 05-61
C229/C233/C239 SC 06-00
C229/C233/C239 SC 07-00
C229/C233/C239 SC 07-03
C229/C233/C239 SC 07-06
C229/C233/C239 SC 07-12
C229/C233/C239 SC 07-61
Product Family Problem Desc
C229/C233/C239 SC 30-01
C229/C233/C239 SC 720
C231/C237/C238/C248 11 X 17 DOUBLE COUNT ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C231/C237/C238/C248 ADD INK INDICATION ISSUES
C235/C244 SMEARING/WET
C235/C244 UNEVEN IMAGE
C235/C244 INK LEAK/SUPPLY
C235/C244 MASTER-CREASING
G024/G047/G048 STREAKS
G024/G047/G048 STREAKS
G024/G047/G048 UNEVEN IMAGE
G024/G047/G048 ABNORMAL/ERRATIC OPERATION
G024/G047/G048 NOISE
G024/G047/G048 NOISE
G024/G047/G048 SW APPLICATION ERRORS
G024/G047/G048 DRIVERS
G024/G047/G048 FIERY
G024/G047/G048 PASSWORDS
G024/G047/G048 SC 610
G031/G032/G049/G054 BLANK DISPLAY
G031/G032/G049/G054 INDICATORS/LIGHTS
G031/G032/G049/G054 STREAKS
G031/G032/G049/G054 DRIVERS
G031/G032/G049/G054 SC XX
G033/G063/G108 DRIVERS
G033/G063/G108 DRIVERS
G033/G063/G108 IMAGE SHIFTING
G033/G063/G108 LPR PRINTING
G033/G063/G108 SC 25
G033/G063/G108 SC 53
G033/G063/G108 SC 71
G033/G063/G108 SC 71
G033/G063/G108 SC 71
G033/G063/G108 SC 76
Product Family Problem Desc
G033/G063/G108 SC 76
G033/G063/G108 SC 76
G035 ADD TONER CONDITION
G038/G062 ENVELOPES
G038/G062 ENVELOPES
G056/G058/G073/G074 BLANK DISPLAY
G056/G058/G073/G074 INDICATORS/LIGHTS
G056/G058/G073/G074 BACKGROUND-DIRTY/GRAY
G056/G058/G073/G074 SPOTS-BLACK
G056/G058/G073/G074 DRIVERS
G056/G058/G073/G074 PASSWORDS
G056/G058/G073/G074 SC 326
G056/G058/G073/G074 SC 545
G065 DRIVERS
G065 PASSWORDS
G065 UNIX
G065 SC 391
G065 SC 542
G081/G120/G121/G122 NOISE
Product Family Problem Desc
G081/G120/G121/G122 PART DAMAGE
G091 SC 541
G094/G095 SC 541
G116 SC 541
G126 SC 737
G150/G151 COUNTER ISSUES
G150/G151 JAM CODE 128
G150/G151 E 1D1
G150/G151 E 260
G150/G151 E 260
G150/G151 E 260
G152 JAM CODE 128
G155 JAM FEED IN
G155 JAM FEED IN
G157 E 09
G405 DRIVERS
G410/G411/G413 DF JAMS
G410/G411/G413 MULTI SHEET FEED
G410/G411/G413 DEAD MACHINE, NO OPERATION
G410/G411/G413 LINES BLACK / LEAD TO TRAIL
G410/G411/G413 LINES BLACK / LEAD TO TRAIL
G410/G411/G413 JAM FEED IN
G410/G411/G413 DRIVERS
G412/G421 PASSWORDS
G412/G421 SC 4015
G417/G418 SPECIFICATIONS
G417/G418 SCANNER CONFIGURATION
G417/G418 CONTROLLER CONFIG/INSTALL71340069
G422 PASSWORDS
G422 SCANNER FUNCTIONS
H082 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H082 BLANK IMAGE-ENTIRE PAGE
H082 DARK IMAGE
H082 DISTORTED IMAGE
H082 TX/RX REPORTS
H306/H310/H311 DEAD MACHINE, NO OPERATION
Product Family Problem Desc
H306/H310/H311 DEAD MACHINE, NO OPERATION
H306/H310/H311 DEAD MACHINE, NO OPERATION
H306/H310/H311 DEAD MACHINE, NO OPERATION
H306/H310/H311 FIRMWARE UPDATES
H306/H310/H311 0-09
H306/H310/H311 0-09
H306/H310/H311 02-50 CODE
H306/H310/H311 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H306/H310/H311 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H306/H310/H311 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H306/H310/H311 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H306/H310/H311 BACKGROUND-DIRTY/GRAY
H306/H310/H311 BACKGROUND-DIRTY/GRAY
H306/H310/H311 BACKGROUND-DIRTY/GRAY
H306/H310/H311 DARK IMAGE
H306/H310/H311 LCT LIFT ISSUES
H306/H310/H311 LCT LIFT ISSUES
H306/H310/H311 LCT LIFT ISSUES
H306/H310/H311 TRAY DOES NOT LIFT
H306/H310/H311 DRIVERS
H306/H310/H311 DRIVERS
H306/H310/H311 DRIVERS
H306/H310/H311 DRIVERS
H306/H310/H311 LPR PRINTING
H306/H310/H311 LPR PRINTING
H306/H310/H311 NETWORK DEVICES
H306/H310/H311 NETWORK ERRORS
Product Family Problem Desc
H306/H310/H311 NETWORK ERRORS
H306/H310/H311 NETWORK ERRORS
H306/H310/H311 NETWORK ERRORS
H306/H310/H311 SC 2700
H306/H310/H311 SC 920
H306/H310/H311 SC 920
H306/H310/H311 SC 922
H306/H310/H311 SC 923
H306/H310/H311 GROUP DIAL
H516/H526/H527/H552 INDICATORS/LIGHTS
H516/H526/H527/H552 INDICATORS/LIGHTS
H516/H526/H527/H552 INDICATORS/LIGHTS
H516/H526/H527/H552 INDICATORS/LIGHTS
H516/H526/H527/H552 0-05
H516/H526/H527/H552 0-05
H516/H526/H527/H552 0-05
H516/H526/H527/H552 0-05
H516/H526/H527/H552 0-05
H516/H526/H527/H552 0-05
H516/H526/H527/H552 0-05
H516/H526/H527/H552 0-05
H516/H526/H527/H552 0-07
H516/H526/H527/H552 0-07
H516/H526/H527/H552 0-07
H516/H526/H527/H552 0-07
H516/H526/H527/H552 BACKGROUND-DIRTY/GRAY
H516/H526/H527/H552 JITTER/BANDING
H516/H526/H527/H552 JITTER/BANDING
H516/H526/H527/H552 JAM A
H516/H526/H527/H552 JAM A
H516/H526/H527/H552 DRIVERS
H516/H526/H527/H552 DRIVERS
H516/H526/H527/H552 SC 326
H523 SYSTEM
H523 CANNOT PRINT FROM LOCAL PC/PORT
H523 DRIVERS
H523 DRIVERS
H523 DRIVERS
H523 DRIVERS
H523 DRIVERS
H523 DRIVERS
H528/H529 0-02
H528/H529 0-05
Product Family Problem Desc
H528/H529 UPGRADE MEMORY OPTION DOES NOT
FUNCTION.
H528/H529 BLANK IMAGE-ENTIRE PAGE
H528/H529 BLANK IMAGE-ENTIRE PAGE
H528/H529 BLANK IMAGE-PARTIAL/SPORATIC
H528/H529 LINES BLACK / LEAD TO TRAIL
H528/H529 LINES BLACK OP TO NON OP
H528/H529 LINES BLACK OP TO NON OP
H528/H529 LINES BLACK OP TO NON OP
H528/H529 LINES WHITE / LEAD TO TRAIL
H528/H529 JAM A
H528/H529 JAM FEED IN
H528/H529 JAM TRANSFER
H528/H529 JAM TRANSFER
H528/H529 JAM TRANSFER
H528/H529 DRIVERS
H528/H529 SC 4003
H528/H529 TX/RX REPORTS
H535/H537 ADD TONER CONDITION
H545/H546/H547 INDICATORS/LIGHTS
H545/H546/H547 INDICATORS/LIGHTS
B222/B224/G878 SC 221
B222/B224/G878 SC 220
B222/B224/G878 SC 222
B222/B224/G878 SC 223
B222/B224/G878 SC 223
B222/B224/G878 SC 223
B222/B224/G878 SC 223
B222/B224/G878 SC 224
B222/B224/G878 SC 224
B222/B224/G878 SC 224
Product Family Problem Desc
B222/B224/G878 SC 224
B222/B224/G878 SC 225
B222/B224/G878 SC 225
B222/B224/G878 SC 225
B222/B224/G878 SC 225
B222/B224/G878 SC 226
B222/B224/G878 SC 226
B222/B224/G878 SC 227
B222/B224/G878 SC 227
B222/B224/G878 SC 227
B222/B224/G878 SC 227
B222/B224/G878 SC 230
B222/B224/G878 SC 230
B222/B224/G878 SC 231
B222/B224/G878 SC 231
B222/B224/G878 SC 232
B222/B224/G878 SC 232
B222/B224/G878 SC 233
B222/B224/G878 SC 233
B222/B224/G878 SC 234
B222/B224/G878 SC 234
B222/B224/G878 SC 235
B222/B224/G878 SC 235
B222/B224/G878 SC 236
B222/B224/G878 SC 236
B222/B224/G878 SC 237
B222/B224/G878 SC 237
B230/B237 SC 285
B234/B235/B236 SC 501
B234/B235/B236 SC 240
B234/B235/B236 SC 487
B246/B248/B249 OPERATION PANEL, ERRATIC OPERATION
B246/B248/B249 TRANSMIT MODE, MEMORY OR IMMEDIATE
B273 FUSER OVERHEAT, NO SERVICE CODE
Product Family Problem Desc
B295/B297 SC 820
D007/D008 BLACK IMAGE-ENTIRE PAGE
D007/D008 BLANK IMAGE-PARTIAL/SPORATIC
G150/G151 E 218
G150/G151 SC 118
G152 SC 135
H555/H556/H557 USER TOOLS
B064/B065 PRINT JOB NOT PRINTING
B132/B200 POOR FUSING
B132/B200 COPIES COME OUT IN REVERSE ORDER TO
FINISHER
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 SC 819
B222/B224/G878 SC 300
B222/B224/G878 SC 300
B222/B224/G878 SC 301
B222/B224/G878 SC 301
B222/B224/G878 SC 302
B222/B224/G878 SC 302
B222/B224/G878 SC 303
B222/B224/G878 SC 303
B222/B224/G878 SC 360
B222/B224/G878 SC 361
B222/B224/G878 SC 362
B222/B224/G878 SC 363
B222/B224/G878 SC 364
B222/B224/G878 SC 365
B222/B224/G878 SC 366
B222/B224/G878 SC 372
Product Family Problem Desc
B222/B224/G878 SC 380
B222/B224/G878 SC 398
B222/B224/G878 SC 441
B222/B224/G878 SC 441
B222/B224/G878 SC 452
B222/B224/G878 SC 452
B222/B224/G878 SC 452
B222/B224/G878 SC 452
B222/B224/G878 SC 490
B222/B224/G878 SC 490
B222/B224/G878 SC 491
B222/B224/G878 SC 491
B222/B224/G878 SC 501
B222/B224/G878 SC 501
B222/B224/G878 SC 501
B222/B224/G878 SC 502
B222/B224/G878 SC 502
B222/B224/G878 SC 502
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 530
B222/B224/G878 SC 530
B222/B224/G878 SC 367
B222/B224/G878 SC 375
B222/B224/G878 QUICK DIAL TABLE CANNOT BE USED NOW
B222/B224/G878 SC 240
B222/B224/G878 SC 240
B222/B224/G878 SC 240
B222/B224/G878 SC 241
B222/B224/G878 SC 241
B222/B224/G878 SC 241
B222/B224/G878 SC 242
Product Family Problem Desc
B222/B224/G878 SC 242
B222/B224/G878 SC 242
B222/B224/G878 SC 243
B222/B224/G878 SC 243
B222/B224/G878 SC 243
B222/B224/G878 SC 285
B222/B224/G878 SC 285
B222/B224/G878 SC 285
B222/B224/G878 SC 285
B222/B224/G878 SC 285
B222/B224/G878 SC 285
B222/B224/G878 SC 290
B222/B224/G878 SC 290
B222/B224/G878 SC 290
B222/B224/G878 SC 290
B222/B224/G878 SC 291
B222/B224/G878 SC 291
B222/B224/G878 SC 291
B222/B224/G878 SC 291
B222/B224/G878 SC 300
B222/B224/G878 SC 301
B222/B224/G878 SC 302
B222/B224/G878 SC 303
B222/B224/G878 SC 360
B222/B224/G878 SC 361
B222/B224/G878 SC 362
B222/B224/G878 SC 363
B222/B224/G878 SC 364
B222/B224/G878 SC 365
B222/B224/G878 SC 366
B222/B224/G878 SC 367
B222/B224/G878 SC 372
B222/B224/G878 SC 373
B222/B224/G878 SC 373
Product Family Problem Desc
B222/B224/G878 SC 374
B222/B224/G878 SC 374
B222/B224/G878 SC 375
B222/B224/G878 SC 380
B222/B224/G878 SC 396
B222/B224/G878 SC 396
B222/B224/G878 SC 396
B222/B224/G878 SC 397
B222/B224/G878 SC 397
B222/B224/G878 SC 397
B222/B224/G878 SC 398
B222/B224/G878 SC 398
B222/B224/G878 SC 399
B222/B224/G878 SC 399
B222/B224/G878 SC 399
B222/B224/G878 SC 441
B222/B224/G878 SC 441
B222/B224/G878 SC 460
B222/B224/G878 SC 460
B222/B224/G878 SC 460
B222/B224/G878 SC 490
B222/B224/G878 SC 492
B222/B224/G878 SC 492
B222/B224/G878 SC 492
B222/B224/G878 SC 492
B222/B224/G878 SC 498
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 503
B222/B224/G878 SC 504
B222/B224/G878 SC 504
B222/B224/G878 SC 530
Product Family Problem Desc
B222/B224/G878 SC 531
B222/B224/G878 SC 533
B222/B224/G878 SC 534
B222/B224/G878 SC 536
B222/B224/G878 SC 541
B222/B224/G878 SC 541
B222/B224/G878 SC 542
B222/B224/G878 SC 542
B222/B224/G878 SC 543
B222/B224/G878 SC 543
B222/B224/G878 SC 543
B222/B224/G878 SC 543
B222/B224/G878 SC 544
B222/B224/G878 SC 544
B222/B224/G878 SC 544
B222/B224/G878 SC 544
B222/B224/G878 SC 544
B222/B224/G878 SC 543
B222/B224/G878 SC 542
B222/B224/G878 SC 541
B234/B235/B236 SCANNER FUNCTIONS
B234/B235/B236 COVER FEEDER JAMS OR DOUBLE FEEDS
B234/B235/B236 ERRATIC STAPLER OPERATION
D007/D008 SC 120
D007/D008 SC 120
D007/D008 SC 120
D007/D008 SC 121
D007/D008 SC 121
D007/D008 SC 121
D007/D008 SC 121
D007/D008 SC 121
D007/D008 SC 121
Product Family Problem Desc
D007/D008 SC 121
D007/D008 SC 193
D007/D008 SC 193
D007/D008 SC 144
D007/D008 SC 143
D007/D008 SC 143
D007/D008 SC 143
D007/D008 SC 141
D007/D008 SC 141
D007/D008 SC 195
D007/D008 SC 195
D007/D008 SC 195
B079/082/135/138/182/ CLOSE DOORS/COVERS INDICATION
183
B079/082/135/138/182/ PRINT OPTION NOT RECOGNIZED
183
B079/082/135/138/182/ DEAD MACHINE, NO OPERATION
183
B132/B200 JAM CODE 008
B132/B200 PLEASE WAIT FUSER UP TO TEMP
B132/B200 PLEASE WAIT FUSER UP TO TEMP
B132/B200 SC 411
B132/B200 SC 411
B132/B200 SC 411
B132/B200 SC 411
B132/B200 SC 411
B132/B200 SC 411
B132/B200 SC 439
B132/B200 SC 439
B132/B200 SC 439
B132/B200 SC 439
B132/B200 SC 720
B132/B200 SC 720
B132/B200 SC 817
B132/B200 SC 817
Product Family Problem Desc
B132/B200 CANNOT SCAN TO NETWORK
B132/B200 BLANK IMAGE-PARTIAL/SPORATIC
B132/B200 DISTORTED IMAGE
B132/B200 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
B132/B200 NOISE - FINISHER
B132/B200 JAM CODE 007
B132/B200 SCANNER FUNCTIONS
D007/D008 SC 122
D007/D008 SC 122
D007/D008 SC 122
D007/D008 SC 123
D007/D008 SC 123
D007/D008 SC 123
D007/D008 SC 123
D007/D008 SC 123
D007/D008 SC 123
D007/D008 SC 123
D007/D008 SC 302
D007/D008 SC 302
D007/D008 SC 320
D007/D008 SC 320
D007/D008 SC 320
Product Family Problem Desc
D007/D008 SC 322
D007/D008 SC 322
D007/D008 SC 322
D007/D008 SC 322
D007/D008 SC 322
D007/D008 SC 323
D007/D008 SC 323
D007/D008 SC 323
D007/D008 SC 350
D007/D008 SC 350
D007/D008 SC 350
D007/D008 SC 350
D007/D008 SC 350
D007/D008 SC 351
D007/D008 SC 351
D007/D008 SC 351
D007/D008 SC 351
D007/D008 SC 352
D007/D008 SC 352
D007/D008 SC 352
D007/D008 SC 352
D007/D008 SC 353
D007/D008 SC 353
D007/D008 SC 353
D007/D008 SC 353
D007/D008 SC 353
G060/G080/G082 COLOR MISSING
G081/G120/G121/G122 SC 230
B222/B224/G878 SC 690
B222/B224/G878 SC 690
B222/B224/G878 SC 690
B222/B224/G878 SC 700
B222/B224/G878 SC 700
Product Family Problem Desc
B222/B224/G878 SC 700
B222/B224/G878 SC 700
B222/B224/G878 SC 701
B222/B224/G878 SC 701
B222/B224/G878 SC 701
B222/B224/G878 SC 701
B222/B224/G878 SC 721
B222/B224/G878 SC 721
B222/B224/G878 SC 721
B222/B224/G878 SC 723
B222/B224/G878 SC 723
B222/B224/G878 SC 723
B222/B224/G878 SC 725
B222/B224/G878 SC 725
B222/B224/G878 SC 725
B222/B224/G878 SC 725
B222/B224/G878 SC 730
B222/B224/G878 SC 730
B222/B224/G878 SC 730
B222/B224/G878 SC 730
B222/B224/G878 SC 730
B222/B224/G878 SC 740
B222/B224/G878 SC 740
B222/B224/G878 SC 740
B222/B224/G878 SC 740
B222/B224/G878 SC 741
B222/B224/G878 SC 741
B222/B224/G878 SC 741
B222/B224/G878 SC 742
B222/B224/G878 SC 742
B222/B224/G878 SC 742
B222/B224/G878 SC 742
B222/B224/G878 SC 743
B222/B224/G878 SC 743
Product Family Problem Desc
B222/B224/G878 SC 743
G060/G080/G082 SC 471
G150/G151 E 2E1
A151/A152/A202/A203 SC 70
B022/B027 MACHINE LOCKS UP WITH "STORING TO
MEMORY" DISPLAYED ON LCD
B064/B065 SYSTEM
B070/B071 SC 626
B079/082/135/138/182/ FINISHER NOT RECOGNIZED
183
B132/B200 NOISE
B132/B200 CANNOT SCAN TO E-MAIL
B132/B200 GBC STREAM PUNCH SPECS
B140-B143/B163/B228 SC 817
B147/B149/B190 CANNOT SCAN TO E-MAIL
B186 STREAKS
B205/B209 TOUCH SCREEN CALIBRATION
B222/B224/G878 SC 860
B222/B224/G878 SC 819
B222/B224/G878 SC 820
B222/B224/G878 SC 820
B222/B224/G878 SC 820
B222/B224/G878 SC 876
B222/B224/G878 SC 876
B222/B224/G878 SC 819
B222/B224/G878 SC 865
B222/B224/G878 SC 873
B222/B224/G878 SC 750
B222/B224/G878 SC 750
B222/B224/G878 SC 753
B222/B224/G878 SC 753
B222/B224/G878 SC 760
B222/B224/G878 SC 760
B222/B224/G878 SC 760
B222/B224/G878 SC 761
Product Family Problem Desc
B222/B224/G878 SC 761
B222/B224/G878 SC 761
B222/B224/G878 SC 761
B222/B224/G878 SC 763
B222/B224/G878 SC 763
B222/B224/G878 SC 763
B222/B224/G878 SC 764
B222/B224/G878 SC 764
B222/B224/G878 SC 764
B222/B224/G878 SC 766
B222/B224/G878 SC 766
B222/B224/G878 SC 766
B222/B224/G878 SC 767
B222/B224/G878 SC 767
B222/B224/G878 SC 767
B222/B224/G878 SC 791
B222/B224/G878 SC 792
B222/B224/G878 SC 818
B222/B224/G878 SC 818
B222/B224/G878 SC 819
B222/B224/G878 SC 819
B222/B224/G878 SC 819
B222/B224/G878 SC 820
B222/B224/G878 SC 820
B222/B224/G878 SC 821
B222/B224/G878 SC 821
B222/B224/G878 SC 821
B222/B224/G878 SC 822
B222/B224/G878 SC 822
B222/B224/G878 SC 822
B222/B224/G878 SC 822
B222/B224/G878 SC 824
B222/B224/G878 SC 824
Product Family Problem Desc
B222/B224/G878 SC 824
B222/B224/G878 SC 826
B222/B224/G878 SC 827
B222/B224/G878 SC 827
B222/B224/G878 SC 827
B222/B224/G878 SC 828
B222/B224/G878 SC 828
B222/B224/G878 SC 829
B222/B224/G878 SC 829
B222/B224/G878 SC 829
B222/B224/G878 SC 851
B222/B224/G878 SC 851
B222/B224/G878 SC 851
B222/B224/G878 SC 853
B222/B224/G878 SC 853
B222/B224/G878 SC 854
B222/B224/G878 SC 854
B222/B224/G878 SC 855
B222/B224/G878 SC 855
B222/B224/G878 SC 856
B222/B224/G878 SC 856
B222/B224/G878 SC 857
B222/B224/G878 SC 857
B222/B224/G878 SC 861
B222/B224/G878 SC 861
B222/B224/G878 SC 861
B222/B224/G878 SC 863
B222/B224/G878 SC 863
B222/B224/G878 SC 864
B222/B224/G878 SC 865
B222/B224/G878 SC 866
B222/B224/G878 SC 866
B222/B224/G878 SC 867
B222/B224/G878 SC 868
Product Family Problem Desc
B222/B224/G878 SC 868
B222/B224/G878 SC 868
B222/B224/G878 SC 868
B222/B224/G878 SC 870
B222/B224/G878 SC 870
B222/B224/G878 SC 870
B222/B224/G878 SC 873
B222/B224/G878 SC 874
B222/B224/G878 SC 874
B222/B224/G878 SC 875
B222/B224/G878 SC 875
B222/B224/G878 SC 876
B222/B224/G878 SC 876
B222/B224/G878 SC 876
B222/B224/G878 SC 876
B222/B224/G878 SC 876
B222/B224/G878 SC 880
B222/B224/G878 SC 900
B222/B224/G878 SC 900
B222/B224/G878 SC 910
B222/B224/G878 SC 911
B222/B224/G878 SC 912
B222/B224/G878 SC 913
B222/B224/G878 SC 914
B222/B224/G878 SC 919
B222/B224/G878 SC 919
B222/B224/G878 SC 919
B222/B224/G878 SC 920
B222/B224/G878 SC 920
B222/B224/G878 SC 921
B222/B224/G878 SC 925
B222/B224/G878 SC 990
B222/B224/G878 SC 991
B222/B224/G878 SC 992
Product Family Problem Desc
B222/B224/G878 SC 994
B222/B224/G878 SC 995
B222/B224/G878 SC 998
B222/B224/G878 SC 998
B222/B224/G878 SC 998
B230/B237 TOUCH SCREEN CALIBRATION
B230/B237 SPECIFICATIONS
B234/B235/B236 STAPLE JAMS
B234/B235/B236 PLEASE WAIT - NO FUSER LAMPS
B246/B248/B249 SC 204
B246/B248/B249 PAPER TRAY CANNOT BE SELECTED
B246/B248/B249 SC 542
B246/B248/B249 SC 555
B246/B248/B249 DARK IMAGE
B262/B284/B288/B292 SC 555
C226 IMAGE STRETCHED OR COMPRESSED
C262/C265 MASTER FEED JAMS
D007/D008 SC 355
D007/D008 SC 355
D007/D008 SC 355
D007/D008 SC 355
D007/D008 SC 355
D007/D008 SC 389
D007/D008 SC 389
D007/D008 SC 390
D007/D008 SC 390
D007/D008 SC 391
D007/D008 SC 391
D007/D008 SC 392
D007/D008 SC 392
D007/D008 SC 392
D007/D008 SC 392
D007/D008 SC 392
Product Family Problem Desc
D007/D008 SC 398
D007/D008 SC 399
D017/D018/D019/D020 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
H306/H310/H311 USER TOOLS
A292/A293/B098 PRINT OPTION NOT RECOGNIZED
B064/B065 SCANNER FUNCTIONS
B064/B065 LIGHT/FADED IMAGE
B132/B200 LIGHT/FADED IMAGE
B132/B200 SC 870
B132/B200 SC 925
B132/B200 SC 925
B132/B200 SC 990
B132/B200 SC 992
B132/B200 SC 992
B132/B200 SC 992
B132/B200 SC 870
B132/B200 SC 870
B132/B200 SC 870
B132/B200 SC 992
B132/B200 SC 925
B132/B200 SC 925
B132/B200 SC 990
B132/B200 SC 990
B132/B200 SC 991
B132/B200 SC 991
B132/B200 SC 997
B132/B200 SC 998
B132/B200 SC 856
B132/B200 PUNCH JAM
B140-B143/B163/B228 PUNCH QUESTIONS
B222/B224/G878 JAM CODE 053
B222/B224/G878 JAM CODE 003
B222/B224/G878 JAM CODE 003
Product Family Problem Desc
B222/B224/G878 JAM CODE 004
B222/B224/G878 JAM CODE 004
B222/B224/G878 JAM CODE 005
B222/B224/G878 JAM CODE 005
B222/B224/G878 JAM CODE 006
B222/B224/G878 JAM CODE 006
B222/B224/G878 JAM CODE 008
B222/B224/G878 JAM CODE 008
B222/B224/G878 JAM CODE 009
B222/B224/G878 JAM CODE 011
B222/B224/G878 JAM CODE 011
B222/B224/G878 JAM CODE 012
B222/B224/G878 JAM CODE 012
B222/B224/G878 JAM CODE 013
B222/B224/G878 JAM CODE 017
B222/B224/G878 JAM CODE 017
B222/B224/G878 JAM CODE 018
D007/D008 SC 501
D007/D008 SC 501
D007/D008 SC 501
D007/D008 SC 501
D007/D008 SC 502
D007/D008 SC 502
Product Family Problem Desc
D007/D008 SC 502
D007/D008 SC 502
D007/D008 SC 502
D007/D008 SC 503
D007/D008 SC 503
D007/D008 SC 503
D007/D008 SC 503
D007/D008 SC 503
D007/D008 SC 504
D007/D008 SC 504
D007/D008 SC 504
D007/D008 SC 504
D007/D008 SC 504
D007/D008 SC 506
D007/D008 SC 506
D007/D008 SC 506
D007/D008 SC 508
D007/D008 SC 508
D007/D008 SC 508
D007/D008 SC 508
D007/D008 SC 508
D007/D008 SC 509
D007/D008 SC 509
D007/D008 SC 509
D007/D008 SC 509
A163/A251/A252/B047/B JAM CODE 022
048
B070/B071 GLOBALSCAN CONFIG/INSTALL
B125 SC 143
Product Family Problem Desc
B125 SC 143
B125 SC 143
B125 SC 143
B125 SC 143
B125 SC 143
B132/B200 E 44
B140-B143/B163/B228 SC XX
B222/B224/G878 JAM CODE 103
D017/D018/D019/D020 SC 144
H306/H310/H311 SC 544
H306/H310/H311 SC 546
A292/A293/B098 JAM CODE 003
B051/B052/B156 KEY OPERATOR CODE QUESTIONS
B064/B065 SMTP
B064/B065 SCANNER CONFIGURATION
B064/B065 COPYING IS DISPLAYED - NO OPERATION
B070/B071 DRIVERS
B070/B071 DRIVERS
B121/B122/B123 SC 824
B125 DRIVERS
B132/B200 SC 410
B132/B200 SC 410
B132/B200 SC 410
B132/B200 SC 410
B132/B200 SC 410
B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 413
B132/B200 SC 410
B140-B143/B163/B228 SC 873
Product Family Problem Desc
B140-B143/B163/B228 SC 873
B140-B143/B163/B228 CSS PROBLEM RDS SYSTEM
B140-B143/B163/B228 SP MODES
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 USER TOOLS
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 CONSTANT ADD PAPER / RESET TRAY
B205/B209 JAM COUNTERS DO NOT INCREMENT
B222/B224/G878 ACC ERROR
B229 SC 202
B234/B235/B236 PRINT JOB NOT PRINTING
B234/B235/B236 CSS PROBLEM RDS SYSTEM
B234/B235/B236 SCANNER FUNCTIONS
B234/B235/B236 SPOTS-BLACK
B234/B235/B236 SC 489
B051/B052/B156 SC 481
B064/B065 CANNOT SCAN TO E-MAIL
B121/B122/B123 SC 820
B125 LINES BLACK / LEAD TO TRAIL
B125 SC 300
B129/B130/B168 PASSWORDS
B129/B130/B168 PASSWORDS
B132/B200 JAM CODE 062
B132/B200 JAM CODE 066
B132/B200 JAM CODE 066
B132/B200 JAM CODE 069
B132/B200 JAM CODE 069
B246/B248/B249 SC 557
B246/B248/B249 SC 559
B246/B248/B249 SC 569
B246/B248/B249 SC 610
B246/B248/B249 SC 610
B246/B248/B249 SC 610
B246/B248/B249 SC 612
B246/B248/B249 SC 612
B246/B248/B249 SC 612
B246/B248/B249 SC 612
B246/B248/B249 SC 620
B246/B248/B249 SC 620
B246/B248/B249 SC 620
B246/B248/B249 SC 621
B246/B248/B249 SC 621
Product Family Problem Desc
B246/B248/B249 SC 621
B246/B248/B249 SC 623
B246/B248/B249 SC 623
B246/B248/B249 SC 624
B246/B248/B249 SC 624
B246/B248/B249 SC 624
B246/B248/B249 SC 626
B246/B248/B249 SC 626
B246/B248/B249 SC 626
B246/B248/B249 SC 650
B246/B248/B249 SC 651
B246/B248/B249 SC 670
B246/B248/B249 SC 670
B246/B248/B249 SC 670
B246/B248/B249 SC 670
B246/B248/B249 SC 670
B246/B248/B249 SC 700
B246/B248/B249 SC 700
B246/B248/B249 SC 700
B246/B248/B249 SC 700
B246/B248/B249 SC 701
B246/B248/B249 SC 701
B246/B248/B249 SC 701
B246/B248/B249 SC 720
B246/B248/B249 SC 720
B246/B248/B249 SC 720
B246/B248/B249 SC 721
B246/B248/B249 SC 721
B246/B248/B249 SC 721
B246/B248/B249 SC 721
B246/B248/B249 SC 723
B246/B248/B249 SC 723
B246/B248/B249 SC 724
B246/B248/B249 SC 724
Product Family Problem Desc
B246/B248/B249 SC 724
B246/B248/B249 SC 725
B246/B248/B249 SC 726
B246/B248/B249 SC 726
B246/B248/B249 SC 726
B246/B248/B249 SC 727
B246/B248/B249 SC 727
B246/B248/B249 SC 727
B246/B248/B249 SC 728
B246/B248/B249 SC 728
B246/B248/B249 SC 728
B246/B248/B249 SC 730
B246/B248/B249 SC 730
B262/B284/B288/B292 SC 870
B262/B284/B288/B292 SC 322
B276/B277 SC 901
B295/B297 SW APPLICATION ERRORS
D007/D008 SC 611
D007/D008 SC 611
D007/D008 SC 612
D007/D008 SC 612
D007/D008 SC 620
D007/D008 SC 621
D007/D008 SC 650
D007/D008 SC 650
D007/D008 SC 650
D007/D008 SC 650
D007/D008 SC 669
D007/D008 SC 669
D007/D008 SC 669
Product Family Problem Desc
D007/D008 SC 670
D007/D008 SC 670
D007/D008 SC 670
D007/D008 SC 672
D007/D008 SC 672
D007/D008 SC 672
D007/D008 SC 720
D007/D008 SC 720
D007/D008 SC 720
D007/D008 SC 720
H555/H556/H557 SC 322
H555/H556/H557 SC 322
H555/H556/H557 SC 322
H555/H556/H557 SC 322
H915/H916 BLANK IMAGE-ENTIRE PAGE
J007/J010/J011 SC 999
A292/A293/B098 BLANK DISPLAY
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 672
B003/B004/B006/B007 SC 672
B022/B027 SC 193
B051/B052/B156 SC 560
B051/B052/B156 SC 560
B051/B052/B156 SMEARING/WET
B070/B071 SC 497
B089/B093 SC 873
B089/B093 SC 872
B089/B093 SC 872
B140-B143/B163/B228 SC 991
B205/B209 BLANK IMAGE-ENTIRE PAGE
B230/B237 SCANNER CONFIGURATION
B230/B237 SC 792
Product Family Problem Desc
B246/B248/B249 SC 737
B246/B248/B249 SC 741
B246/B248/B249 SC 760
B246/B248/B249 SC 317
B246/B248/B249 SCANNER CONFIGURATION
B246/B248/B249 SC 590
B246/B248/B249 SC 732
B246/B248/B249 SC 733
B246/B248/B249 SC 733
B246/B248/B249 SC 733
B246/B248/B249 SC 733
B246/B248/B249 SC 735
B246/B248/B249 SC 735
B246/B248/B249 SC 735
B246/B248/B249 SC 735
B246/B248/B249 SC 736
B246/B248/B249 SC 736
B246/B248/B249 SC 736
B246/B248/B249 SC 736
B246/B248/B249 SC 737
B246/B248/B249 SC 738
B246/B248/B249 SC 738
B246/B248/B249 SC 738
B246/B248/B249 SC 738
B246/B248/B249 SC 740
B246/B248/B249 SC 740
B246/B248/B249 SC 740
B246/B248/B249 SC 741
B246/B248/B249 SC 741
B246/B248/B249 SC 742
B246/B248/B249 SC 742
B246/B248/B249 SC 742
B246/B248/B249 SC 743
B246/B248/B249 SC 743
Product Family Problem Desc
B246/B248/B249 SC 744
B246/B248/B249 SC 744
B246/B248/B249 SC 750
B246/B248/B249 SC 750
B246/B248/B249 SC 750
B246/B248/B249 SC 750
B246/B248/B249 SC 754
B246/B248/B249 SC 754
B246/B248/B249 SC 760
B246/B248/B249 SC 760
B246/B248/B249 SC 761
B246/B248/B249 SC 761
B246/B248/B249 SC 761
B246/B248/B249 SC 762
B246/B248/B249 SC 762
B246/B248/B249 SC 762
B246/B248/B249 SC 763
B246/B248/B249 SC 763
B246/B248/B249 SC 764
B246/B248/B249 SC 764
B246/B248/B249 SC 764
B246/B248/B249 SC 765
B246/B248/B249 SC 765
B246/B248/B249 SC 766
B246/B248/B249 SC 766
B246/B248/B249 SC 767
B246/B248/B249 SC 767
B246/B248/B249 SC 770
B246/B248/B249 SC 770
B246/B248/B249 SC 770
B246/B248/B249 SC 770
B246/B248/B249 SC 780
B246/B248/B249 SC 780
B246/B248/B249 SC 781
Product Family Problem Desc
B246/B248/B249 SC 781
B246/B248/B249 SC 781
B246/B248/B249 SC 782
B246/B248/B249 SC 782
B246/B248/B249 SC 782
B246/B248/B249 SC 784
B246/B248/B249 SC 784
B246/B248/B249 SC 785
B246/B248/B249 SC 785
B246/B248/B249 SC 786
B246/B248/B249 SC 790
B246/B248/B249 SC 790
B262/B284/B288/B292 SC 120
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 322
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 120
B262/B284/B288/B292 SC 120
B262/B284/B288/B292 SC 120
B262/B284/B288/B292 SC 120
B262/B284/B288/B292 SC 121
B262/B284/B288/B292 SC 121
B262/B284/B288/B292 SC 121
B262/B284/B288/B292 SC 121
B262/B284/B288/B292 SC 121
B262/B284/B288/B292 SC 144
Product Family Problem Desc
B262/B284/B288/B292 SC 144
B262/B284/B288/B292 SC 144
B262/B284/B288/B292 SC 144
B262/B284/B288/B292 SC 193
B262/B284/B288/B292 SC 193
B262/B284/B288/B292 SC 198
B262/B284/B288/B292 SC 198
B262/B284/B288/B292 SC 198
B262/B284/B288/B292 SC 198
B262/B284/B288/B292 SC 302
B262/B284/B288/B292 SC 302
B262/B284/B288/B292 SC 321
B262/B284/B288/B292 SC 321
B262/B284/B288/B292 SC 321
B262/B284/B288/B292 SC 321
B262/B284/B288/B292 SC 321
B262/B284/B288/B292 SC 390
B262/B284/B288/B292 SC 390
B262/B284/B288/B292 SC 390
B262/B284/B288/B292 SC 391
B262/B284/B288/B292 SC 391
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 302
B276/B277 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B276/B277 SC 101
B276/B277 SC 101
B276/B277 SC 101
B276/B277 SC 101
B276/B277 SC 120
B276/B277 SC 120
Product Family Problem Desc
B276/B277 SC 120
B276/B277 SC 121
B276/B277 SC 121
B276/B277 SC 121
B276/B277 SC 143
B276/B277 SC 143
B276/B277 SC 143
B276/B277 SC 143
B276/B277 SC 143
B276/B277 SC 144
B276/B277 SC 144
B276/B277 SC 144
B276/B277 SC 193
B276/B277 SC 193
B276/B277 SC 198
B276/B277 SC 198
B276/B277 SC 302
B276/B277 SC 302
B276/B277 SC 320
B276/B277 SC 320
B276/B277 SC 321
B276/B277 SC 321
B276/B277 SC 321
B276/B277 SC 322
B276/B277 SC 322
B276/B277 SC 322
B276/B277 SC 322
B276/B277 SC 390
B276/B277 SC 390
D007/D008 SC 995
D007/D008 SC 819
D007/D008 SC 819
D007/D008 SC 819
Product Family Problem Desc
D007/D008 SC 820
D007/D008 SC 820
D007/D008 SC 820
D007/D008 SC 721
D007/D008 SC 721
D007/D008 SC 997
D007/D008 SC 997
D007/D008 SC 998
D007/D008 SC 998
D007/D008 SC 998
D007/D008 SC 953
D007/D008 SC 954
D007/D008 SC 954
D007/D008 SC 954
D007/D008 SC 955
D007/D008 SC 955
D007/D008 SC 955
D007/D008 SC 964
D007/D008 SC 964
D007/D008 SC 964
D007/D008 SC 984
D007/D008 SC 984
D007/D008 SC 984
D007/D008 SC 986
D007/D008 SC 990
D007/D008 SC 990
D007/D008 SC 991
D007/D008 SC 991
D007/D008 SC 992
D007/D008 SC 992
A257/A269/B023 FIERY
A292/A293/B098 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
B070/B071 SC 593
Product Family Problem Desc
B070/B071 MEMORY QUESTIONS
B070/B071 SC 511
B125 SC 300
B140-B143/B163/B228 NETWORK ERRORS
B140-B143/B163/B228 SC 345
B205/B209 POOR FUSING
B234/B235/B236 PLEASE WAIT - NO FUSER LAMPS
B234/B235/B236 LIGHT/FADED IMAGE
B246/B248/B249 SC 732
B246/B248/B249 OPERATION PANEL, ERRATIC OPERATION
B246/B248/B249 SC 964
B246/B248/B249 SC 921
B246/B248/B249 SC 818
B246/B248/B249 SC 818
B246/B248/B249 SC 818
B246/B248/B249 SC 821
B246/B248/B249 SC 821
B246/B248/B249 SC 822
B246/B248/B249 SC 822
B246/B248/B249 SC 822
B246/B248/B249 SC 826
B246/B248/B249 SC 828
B246/B248/B249 SC 828
B246/B248/B249 SC 833
B246/B248/B249 SC 833
B246/B248/B249 SC 833
B246/B248/B249 SC 851
B246/B248/B249 SC 851
B246/B248/B249 SC 853
B246/B248/B249 SC 854
B246/B248/B249 SC 855
B246/B248/B249 SC 856
B246/B248/B249 SC 857
Product Family Problem Desc
B262/B284/B288/B292 SC 401
B262/B284/B288/B292 SC 401
B262/B284/B288/B292 SC 401
B262/B284/B288/B292 SC 401
B262/B284/B288/B292 SC 401
B262/B284/B288/B292 SC 402
B262/B284/B288/B292 SC 402
B262/B284/B288/B292 SC 402
B262/B284/B288/B292 SC 402
B262/B284/B288/B292 SC 402
B262/B284/B288/B292 SC 500
B262/B284/B288/B292 SC 500
B262/B284/B288/B292 SC 500
B262/B284/B288/B292 SC 541
B276/B277 SC 302
B295/B297 DF FREE SIZE DOES NOT WORK
A294/A295 DF FEED IN JAMS
B070/B071 DEAD MACHINE, NO OPERATION
B079/082/135/138/182/ SC 820
183
B121/B122/B123 SC 982
B121/B122/B123 SC 982
B132/B200 SC 622
B132/B200 LINES BLACK / LEAD TO TRAIL
B132/B200 SC 860
B147/B149/B190 DISTORTED IMAGE-DIGITIZED
B205/B209 SC 901
B205/B209 SC 995
B205/B209 SC 995
B222/B224/G878 ADD TONER CONDITION
B222/B224/G878 ADD TONER CONDITION
B222/B224/G878 ADD TONER CONDITION
B222/B224/G878 CANNOT ENTER SP MODES
Product Family Problem Desc
B222/B224/G878 TD INITIALIZATION ERROR
G060/G080/G082 SMEARING/WET
G060/G080/G082 SMEARING/WET
G060/G080/G082 SMEARING/WET
G060/G080/G082 SMEARING/WET
G091/G094/G095/G112- SC 320
G116
G157 NOISE
G157 PCU COUNTER QUESTIONS
H555/H556/H557 CONSTANT ADD PAPER
A292/A293/B098 SC 364
A292/A293/B098 SCANNER ERRATIC MOVEMENT
A292/A293/B098 SC 364
B003/B004/B006/B007 PLEASE WAIT FUSER UP TO TEMP
B003/B004/B006/B007 DISTORTED IMAGE-DIGITIZED
B003/B004/B006/B007 DISTORTED IMAGE-DIGITIZED
B003/B004/B006/B007 DISTORTED IMAGE-DIGITIZED
B003/B004/B006/B007 PLEASE WAIT FUSER UP TO TEMP
B003/B004/B006/B007 DISTORTED IMAGE-DIGITIZED
Product Family Problem Desc
B070/B071 SC 870
B079/082/135/138/182/ UNABLE TO COMMUNICATE WITH CERTAIN
183 NUMBER (TX&RX).
B079/082/135/138/182/ UNABLE TO COMMUNICATE WITH CERTAIN
183 NUMBER (TX&RX).
B129/B130/B168 SC 392
B129/B130/B168 SC 392
B132/B200 SC 397
B132/B200 TONER
B132/B200 JAM CODE 141
B132/B200 JAM CODE 142
B132/B200 JAM CODE 143
B132/B200 JAM CODE 144
B132/B200 JAM CODE 145
B132/B200 JAM CODE 150
B132/B200 JAM CODE 151
B132/B200 JAM CODE 153
B132/B200 JAM CODE 155
B132/B200 JAM CODE 155
B140-B143/B163/B228 JAM CODE 069
B178/B180/B202 DEAD MACHINE, NO OPERATION
B178/B180/B202 DEAD MACHINE, NO OPERATION
B178/B180/B202 DEAD MACHINE, NO OPERATION
B178/B180/B202 DEAD MACHINE, NO OPERATION
B205/B209 SC 101
B205/B209 SC 101
B205/B209 SC 101
B205/B209 SC 144
B205/B209 SC 144
B205/B209 SC 141
B205/B209 SC 141
B205/B209 SC 165
B230/B237 SP MODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
Product Family Problem Desc
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 SC 550
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
Product Family Problem Desc
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B246/B248/B249 USER TOOLS
B246/B248/B249 SC 345
B264/B265 JAM CODE 029
B264/B265 JAM CODE 029
B264/B265 SCAN TO FOLDER
B291/B296 PRINT JOB NOT PRINTING
C231/C237/C238/C248 ERROR MESSAGES
D017/D018/D019/D020 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
G038/G062 PCU COUNTER QUESTIONS
G060/G080/G082 OP PANEL BUTTONS - NO RESPONSE
G060/G080/G082 COLOR MISSING
H555/H556/H557 SC 542
B003/B004/B006/B007 SC 955
B003/B004/B006/B007 SC 955
B003/B004/B006/B007 SC 955
B003/B004/B006/B007 DISPLAYS PLEASE WAIT-FIERY ONLY
B003/B004/B006/B007 SC 955
B003/B004/B006/B007 SC 955
B003/B004/B006/B007 SC 955
B079/082/135/138/182/ SC 670
183
B079/082/135/138/182/ FINISHER ENTRANCE JAMS
183
B079/082/135/138/182/ OPERATION PANEL DISPLAYS METRIC SIZES
183
B079/082/135/138/182/ SC 670
183
Product Family Problem Desc
B079/082/135/138/182/ SC 670
183
B129/B130/B168 SC 101
B129/B130/B168 SC 320
B129/B130/B168 SC 101
B129/B130/B168 SC 101
B129/B130/B168 SC 101
B129/B130/B168 SC 101
B129/B130/B168 SC 320
B129/B130/B168 SC 390
B129/B130/B168 SC 390
B132/B200 LINES BLACK / LEAD TO TRAIL
B132/B200 TD INITIALIZATION ERROR
B132/B200 JAM CODE 148
B132/B200 JAM CODE 148
B132/B200 JAM CODE 149
B140-B143/B163/B228 SC 553
B140-B143/B163/B228 SC 737
B178/B180/B202 JAM CODE 008
B178/B180/B202 PLEASE WAIT FUSER UP TO TEMP
B178/B180/B202 PLEASE WAIT FUSER UP TO TEMP
B178/B180/B202 JITTER/BANDING
B178/B180/B202 JITTER/BANDING
B178/B180/B202 JITTER/BANDING
B178/B180/B202 JAM CODE 011
B178/B180/B202 JAM CODE 065
B178/B180/B202 INDICATORS/LIGHTS
B178/B180/B202 JITTER/BANDING
B178/B180/B202 JAM CODE 003
B178/B180/B202 JAM CODE 003
B178/B180/B202 JAM CODE 003
B178/B180/B202 JAM CODE 004
B178/B180/B202 JAM CODE 004
B178/B180/B202 JAM CODE 005
Product Family Problem Desc
B178/B180/B202 JAM CODE 005
B178/B180/B202 JAM CODE 006
B178/B180/B202 JAM CODE 006
B178/B180/B202 JAM CODE 004
B178/B180/B202 JAM CODE 005
B178/B180/B202 JAM CODE 006
B178/B180/B202 JAM CODE 008
B178/B180/B202 JAM CODE 009
B178/B180/B202 JAM CODE 010
B178/B180/B202 JAM CODE 011
B178/B180/B202 JAM CODE 012
D007/D008 SC 870
D007/D008 SC 865
D007/D008 SC 863
D007/D008 SC 865
D007/D008 SC 861
D007/D008 SC 861
D007/D008 SC 861
D007/D008 SC 861
D007/D008 SC 862
D007/D008 SC 863
D007/D008 SC 818
D007/D008 SC 864
D007/D008 SC 864
D007/D008 SC 800
D007/D008 SC 804
D007/D008 SC 866
D007/D008 SC 866
D007/D008 SC 867
D007/D008 SC 868
D007/D008 SC 868
D007/D008 SC 868
D007/D008 SC 870
D017/D018/D019/D020 SC 621
G081/G120/G121/G122 SC 486
B003/B004/B006/B007 SC 304
B003/B004/B006/B007 SC 304
Product Family Problem Desc
B003/B004/B006/B007 SC 304
B003/B004/B006/B007 SC 304
B003/B004/B006/B007 SC 304
B003/B004/B006/B007 SC 304
B070/B071 BOOKLETMAKER SERVICE CODES
B079/082/135/138/182/ CANNOT SCAN TO E-MAIL
183
B132/B200 JAM CODE 181
B132/B200 SC 436
B132/B200 SC 436
B132/B200 SC 436
B132/B200 JAM CODE 191
B132/B200 JAM CODE 200
B132/B200 JAM CODE 201
B132/B200 JAM CODE 202
B132/B200 JAM CODE 203
B132/B200 JAM CODE 204
B132/B200 JAM CODE 205
B132/B200 JAM CODE 206
B132/B200 JAM CODE 211
B132/B200 JAM CODE 212
B132/B200 JAM CODE 213
B132/B200 JAM CODE 214
B132/B200 JAM CODE 215
B132/B200 JAM CODE 216
B132/B200 JAM CODE 217
B132/B200 JAM CODE 161
B132/B200 JAM CODE 162
B132/B200 JAM CODE 163
B132/B200 JAM CODE 164
B132/B200 JAM CODE 165
B132/B200 JAM CODE 166
B132/B200 JAM CODE 167
B132/B200 JAM CODE 168
Product Family Problem Desc
B132/B200 JAM CODE 171
B132/B200 JAM CODE 172
B132/B200 JAM CODE 173
B132/B200 JAM CODE 175
B132/B200 JAM CODE 176
B132/B200 JAM CODE 179
B132/B200 JAM CODE 180
B132/B200 JAM CODE 182
B132/B200 JAM CODE 183
B132/B200 JAM CODE 183
B132/B200 JAM CODE 185
B132/B200 JAM CODE 185
B147/B149/B190 DF VARYING REGISTRATION
B178/B180/B202 SP MODES
B178/B180/B202 SP MODES
B178/B180/B202 ERROR MESSAGES
B178/B180/B202 COLORS MISALIGNED
B178/B180/B202 LINES WHITE OP TO NON OP
B178/B180/B202 PAPER CASSETTES
B178/B180/B202 JAM CODE 121
B178/B180/B202 JAM CODE 125
B178/B180/B202 PLEASE WAIT FUSER UP TO TEMP
B178/B180/B202 REPORTS ON/OFF
B178/B180/B202 JAM CODE 100
B178/B180/B202 JAM CODE 100
B178/B180/B202 JAM CODE 101
B178/B180/B202 JAM CODE 102
B178/B180/B202 JAM CODE 103
B178/B180/B202 JAM CODE 104
B178/B180/B202 JAM CODE 104
B178/B180/B202 JAM CODE 105
B178/B180/B202 JAM CODE 106
B178/B180/B202 JAM CODE 107
B178/B180/B202 JAM CODE 107
Product Family Problem Desc
B178/B180/B202 JAM CODE 108
B178/B180/B202 JAM CODE 109
B178/B180/B202 JAM CODE 109
B178/B180/B202 JAM CODE 110
B178/B180/B202 JAM CODE 111
B178/B180/B202 JAM CODE 120
B178/B180/B202 JAM CODE 120
B178/B180/B202 JAM CODE 121
B178/B180/B202 JAM CODE 122
B178/B180/B202 JAM CODE 123
B178/B180/B202 JAM CODE 124
B178/B180/B202 JAM CODE 126
B178/B180/B202 JAM CODE 127
B178/B180/B202 JAM CODE 128
B178/B180/B202 JAM CODE 129
B178/B180/B202 JAM CODE 131
B178/B180/B202 DJ 01
B178/B180/B202 DJ 01
B178/B180/B202 DJ 03
B178/B180/B202 DJ 04
B178/B180/B202 DJ 05
B178/B180/B202 DJ 05
B178/B180/B202 DJ 06
B178/B180/B202 DJ 07
B205/B209 SC 820
B205/B209 SC 820
B205/B209 KEY COUNTER INFORMATION
B205/B209 SC 193
B205/B209 SC 193
B205/B209 SC 193
B205/B209 SC 195
B205/B209 SC 195
B205/B209 SC 198
Product Family Problem Desc
B205/B209 SC 198
B205/B209 SC 198
B205/B209 SC 198
B205/B209 SC 198
B205/B209 SC 199
B205/B209 SC 199
B205/B209 SC 302
B205/B209 SC 302
B205/B209 SC 320
B205/B209 SC 320
B205/B209 SC 320
B205/B209 SC 322
B205/B209 SC 322
B205/B209 SC 322
B205/B209 SC 322
B205/B209 SC 322
B205/B209 SC 820
B222/B224/G878 SPECIFICATIONS
B229 SC 211
B229 SC 211
B229 SC 211
B229 SC 202
B229 SC 202
B230/B237 SC 202
B230/B237 SC 363
B230/B237 SC 363
B230/B237 SC 363
B230/B237 SC 363
B230/B237 SC 202
G081/G120/G121/G122 SC 486
G081/G120/G121/G122 SC 486
B222/B224/G878 SC 121
B222/B224/G878 SC 121
B222/B224/G878 SC 121
B222/B224/G878 SC 121
B222/B224/G878 SC 121
B222/B224/G878 SC 142
Product Family Problem Desc
B222/B224/G878 SC 142
B222/B224/G878 SC 142
B222/B224/G878 SC 142
B222/B224/G878 SC 142
B222/B224/G878 SC 144
B222/B224/G878 SC 144
B222/B224/G878 SC 195
B222/B224/G878 SC 195
B222/B224/G878 SC 202
B222/B224/G878 SC 202
B222/B224/G878 SC 222
B222/B224/G878 SC 380
B222/B224/G878 SC 547
B222/B224/G878 SC 161
B222/B224/G878 SC 141
B222/B224/G878 SC 141
B222/B224/G878 SC 161
B222/B224/G878 SC 195
B222/B224/G878 SC 203
B222/B224/G878 SC 203
B222/B224/G878 SC 204
B222/B224/G878 SC 204
B222/B224/G878 SC 204
B222/B224/G878 SC 210
B222/B224/G878 SC 210
B222/B224/G878 SC 210
B222/B224/G878 SC 210
B222/B224/G878 SC 211
B222/B224/G878 SC 211
B222/B224/G878 SC 211
B222/B224/G878 SC 211
B222/B224/G878 SC 212
B222/B224/G878 SC 212
B222/B224/G878 SC 212
Product Family Problem Desc
B222/B224/G878 SC 212
B222/B224/G878 SC 213
B222/B224/G878 SC 213
B222/B224/G878 SC 213
B222/B224/G878 SC 213
B222/B224/G878 SC 221
B222/B224/G878 SC 222
B222/B224/G878 SC 547
B222/B224/G878 SC 547
B222/B224/G878 SC 553
B222/B224/G878 SC 553
B222/B224/G878 SC 553
B222/B224/G878 SC 553
B222/B224/G878 SC 553
B222/B224/G878 SC 547
B222/B224/G878 SC 165
B222/B224/G878 SC 292
B222/B224/G878 SC 294
B222/B224/G878 SC 294
B222/B224/G878 SC 295
B222/B224/G878 SC 296
B222/B224/G878 SC 540
B222/B224/G878 SC 540
B222/B224/G878 SC 554
B222/B224/G878 SC 554
B222/B224/G878 SC 554
B222/B224/G878 SC 581
B222/B224/G878 SC 581
B222/B224/G878 SC 582
B222/B224/G878 SC 582
B222/B224/G878 SC 583
B222/B224/G878 SC 583
B222/B224/G878 SC 584
B222/B224/G878 SC 584
Product Family Problem Desc
B222/B224/G878 SC 586
B222/B224/G878 SC 586
B222/B224/G878 SC 587
B222/B224/G878 SC 587
B222/B224/G878 SC 587
B222/B224/G878 SC 669
B222/B224/G878 SC 683
B222/B224/G878 SC 744
B222/B224/G878 SC 744
B222/B224/G878 SC 746
B222/B224/G878 SC 823
B222/B224/G878 SC 823
B222/B224/G878 SC 823
B222/B224/G878 SC 872
B230/B237 COLOR MISSING
B234/B235/B236 SC 818
B262/B284/B288/B292 LAN FAX SPECIFICATIONS / DRIVER SELECTION
H306/H310/H311 20-Sep
H510/H5111/H0811 22-Sep
H513 20-Sep
H513 22-Sep
H513 22-Sep
H515/H551 23-Sep
H516/H526/H527/H552/ 06-21 CODE
H555
H516/H526/H527/H552/ 22-Sep
H555
H516/H526/H527/H552/ PRINTS PAGES OVER AND OVER FROM RECEIVE
H555 FILE
Product Family Problem Desc
H516/H526/H527/H552/ 23-Sep
H555
H516/H526/H527/H552/ 24-Sep
H555
H521/H522 07-71 CODE
H521/H522 07-71 CODE
H521/H522 07-71 CODE
H521/H522 07-71 CODE
H521/H522 11-Sep
H521/H522 11-Sep
H521/H522 11-Sep
H521/H522 20-Sep
H521/H522 22-Sep
H521/H522 22-Sep
H521/H522 24-Sep
H521/H522 24-Sep
H521/H522 24-Sep
H521/H522 24-Sep
H523 11-Sep
H523 20-Sep
H523 22-Sep
H535/H537 22-Sep
H545/H546/H547 7-Sep
H545/H546/H547 22-Sep
H545/H546/H547 29-Sep
H545/H546/H547 29-Sep
A230/A231/A232 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
A230/A231/A232 NUMBER OF RINGS UNTIL CALL IS DETECTED
A265/A267 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
A265/A267 NUMBER OF RINGS UNTIL CALL IS DETECTED
A283/A284 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
A283/A284 NUMBER OF RINGS UNTIL CALL IS DETECTED
Product Family Problem Desc
B003/B004/B006/B007 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B003/B004/B006/B007 NUMBER OF RINGS UNTIL CALL IS DETECTED
B022/B027 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B022/B027 NUMBER OF RINGS UNTIL CALL IS DETECTED
B039/B040/B043/B120 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B039/B040/B043/B120 NUMBER OF RINGS UNTIL CALL IS DETECTED
B051/B052/B156 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B051/B052/B156 NUMBER OF RINGS UNTIL CALL IS DETECTED
B079/082/135/138/182/ SC 873
183
B079/082/135/138/182/ NUMBER OF DIALING ATTEMPTS NEED TO BE
183 CHANGED
B079/082/135/138/182/ NUMBER OF RINGS UNTIL CALL IS DETECTED
183
B089/B093 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B089/B093 NUMBER OF RINGS UNTIL CALL IS DETECTED
B121/B122/B123 NUMBER OF RINGS UNTIL CALL IS DETECTED
B121/B122/B123 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B129/B130/B168 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B129/B130/B168 NUMBER OF RINGS UNTIL CALL IS DETECTED
B178/B180/B202 SC 386
B178/B180/B202 SC 201
B178/B180/B202 SC 101
B178/B180/B202 SC 101
B178/B180/B202 SC 101
B178/B180/B202 SC 101
B178/B180/B202 SC 101
B178/B180/B202 SC 120
B178/B180/B202 SC 120
B178/B180/B202 SC 121
Product Family Problem Desc
B178/B180/B202 SC 121
B178/B180/B202 SC 141
B178/B180/B202 SC 141
B178/B180/B202 SC 142
B178/B180/B202 SC 142
B178/B180/B202 SC 142
B178/B180/B202 SC 142
B178/B180/B202 SC 144
B178/B180/B202 SC 144
B178/B180/B202 SC 144
B178/B180/B202 SC 161
B178/B180/B202 SC 161
B178/B180/B202 SC 195
B178/B180/B202 SC 195
B178/B180/B202 SC 195
B178/B180/B202 SC 201
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 220
B178/B180/B202 SC 221
B178/B180/B202 SC 221
Product Family Problem Desc
B178/B180/B202 SC 221
B178/B180/B202 SC 221
B178/B180/B202 SC 221
B178/B180/B202 SC 221
B178/B180/B202 SC 221
B178/B180/B202 SC 221
B178/B180/B202 SC 386
B178/B180/B202 SC 386
B178/B180/B202 SC 387
B178/B180/B202 SC 387
B178/B180/B202 SC 389
B178/B180/B202 SC 389
B205/B209 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B205/B209 NUMBER OF RINGS UNTIL CALL IS DETECTED
B222/B224/G878 SC 580
B222/B224/G878 SC 441
B222/B224/G878 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B222/B224/G878 NUMBER OF RINGS UNTIL CALL IS DETECTED
B230/B237 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
B230/B237 NUMBER OF RINGS UNTIL CALL IS DETECTED
B234/B235/B236 JAM CODE 130
B234/B235/B236 IMAGE SHIFTING
B234/B235/B236 JAM CODE 102
B234/B235/B236 JAM CODE 103
B234/B235/B236 JAM CODE 104
B234/B235/B236 JAM CODE 105
B234/B235/B236 JAM CODE 106
B234/B235/B236 JAM CODE 107
B234/B235/B236 JAM CODE 108
B234/B235/B236 JAM CODE 110
B234/B235/B236 JAM CODE 109
B234/B235/B236 JAM CODE 113
Product Family Problem Desc
B234/B235/B236 JAM CODE 114
B234/B235/B236 JAM CODE 115
B234/B235/B236 JAM CODE 116
B234/B235/B236 JAM CODE 117
B234/B235/B236 JAM CODE 120
B234/B235/B236 JAM CODE 121
B234/B235/B236 JAM CODE 122
B234/B235/B236 JAM CODE 131
B234/B235/B236 JAM CODE 132
B234/B235/B236 JAM CODE 133
B234/B235/B236 JAM CODE 134
B234/B235/B236 JAM CODE 135
B234/B235/B236 JAM CODE 136
B234/B235/B236 JAM CODE 137
B234/B235/B236 JAM CODE 138
B234/B235/B236 JAM CODE 139
B234/B235/B236 JAM CODE 140
B234/B235/B236 JAM CODE 141
B234/B235/B236 JAM CODE 142
B234/B235/B236 JAM CODE 143
B234/B235/B236 JAM CODE 144
B234/B235/B236 JAM CODE 145
B234/B235/B236 JAM CODE 146
B234/B235/B236 JAM CODE 147
B234/B235/B236 JAM CODE 148
B234/B235/B236 JAM CODE 149
B234/B235/B236 JAM CODE 150
B234/B235/B236 JAM CODE 151
B246/B248/B249 USER TOOLS
D007/D008 SC 724
D007/D008 SC 725
D007/D008 SC 725
D007/D008 SC 726
D007/D008 SC 726
D007/D008 SC 727
D007/D008 SC 727
D007/D008 SC 727
D007/D008 SC 728
D007/D008 SC 728
D007/D008 SC 728
D007/D008 SC 728
D007/D008 SC 728
D007/D008 SC 728
D007/D008 SC 730
D007/D008 SC 730
D007/D008 SC 730
A193/A224/A264 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
Product Family Problem Desc
A230/A231/A232 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
A265/A267 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
A283/A284 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B003/B004/B006/B007 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B022/B027 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B039/B040/B043/B120 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B044/B045/B046 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B051/B052/B156 LEGAL OR LARGER FAXES PRINT ON TWO
8.5X11 PAGES
B079/082/135/138/182/ LEGAL OR LARGER FAXES PRINT ON TWO
183 8.5X11 PAGES
B089/B093 15-03
B178/B180/B202 SC 687
B178/B180/B202 SC 621
Product Family Problem Desc
B178/B180/B202 SC 621
B178/B180/B202 SC 622
B178/B180/B202 SC 622
B178/B180/B202 SC 623
B178/B180/B202 SC 623
B178/B180/B202 SC 630
B178/B180/B202 SC 632
B178/B180/B202 SC 633
B178/B180/B202 SC 634
B178/B180/B202 SC 635
B178/B180/B202 SC 672
B178/B180/B202 SC 672
B178/B180/B202 SC 680
B178/B180/B202 SC 680
B178/B180/B202 SC 685
B178/B180/B202 SC 685
B178/B180/B202 SC 685
B178/B180/B202 SC 687
B178/B180/B202 SC 687
B178/B180/B202 SC 700
B178/B180/B202 SC 700
B178/B180/B202 SC 700
B178/B180/B202 SC 700
B178/B180/B202 SC 701
B178/B180/B202 SC 701
B178/B180/B202 SC 701
B178/B180/B202 SC 692
B178/B180/B202 SC 692
B178/B180/B202 SC 692
B178/B180/B202 SC 690
B178/B180/B202 SC 690
B178/B180/B202 SC 690
B178/B180/B202 SC 690
B222/B224/G878 SC 553
Product Family Problem Desc
B234/B235/B236 LIGHT/FADED IMAGE
B234/B235/B236 JAM CODE 209
B234/B235/B236 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 BLURRED IMAGE
B246/B248/B249 SC 818
B246/B248/B249 FAX OPTION NOT RECOGNIZED
B246/B248/B249 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B262/B284/B288/B292 FAX OPTION NOT RECOGNIZED
B276/B277 SC 901
B276/B277 SC 901
B276/B277 REPORTS ON/OFF
C262/C265 SC 201
C262/C265 SC 202
C262/C265 SC 202
C262/C265 SC 203
C262/C265 SC 203
C262/C265 SC 210
C262/C265 SC 210
C262/C265 SC 210
D007/D008 SC 165
G160/G161 SC 240
H306/H310/H311 USER TOOLS
B147/B149/B190 15-03
B178/B180/B202 REGISTRATION INCORRECT
B262/B284/B288/B292 SC 829
Product Family Problem Desc
B264/B265 LAN FAX SPECIFICATIONS / DRIVER SELECTION
B276/B277 SC 819
B276/B277 SC 819
G081/G120/G121/G122 SC 201
G081/G120/G121/G122 SC 201
G081/G120/G121/G122 SC 201
G091/G094/G095/G112- SC 820
G116
G104 LIGHT/FADED IMAGE
G130/G131 BACKGROUND-DIRTY/GRAY
H306/H310/H311 LAN FAX SPECIFICATIONS / DRIVER SELECTION
B140-B143/B163/B228 SC 322
B140-B143/B163/B228 SC 725
B140-B143/B163/B228 SC 725
B140-B143/B163/B228 STAPLE POSITION
B246/B248/B249 SYSTEM
B246/B248/B249 FAX FORWARDING QUESTIONS
B246/B248/B249 ERROR MESSAGES
B246/B248/B249 G 3 KIT INSTALLATION / ISSUES
B264/B265 ERRATIC ELECTRICAL PROBLEMS
B291/B296 G 3 KIT INSTALLATION / ISSUES
D007/D008 G 3 KIT INSTALLATION / ISSUES
D017/D018/D019/D020 G 3 KIT INSTALLATION / ISSUES
G126 SC 300
G126 SC 300
G126 SC 300
G126 SC 303
G126 SC 303
G126 SC 303
G126 SC 304
G126 SC 304
G126 SC 304
G126 SC 305
Product Family Problem Desc
G126 SC 305
G126 SC 306
G126 SC 306
G126 SC 310
G126 SC 310
G126 SC 310
G126 SC 310
G126 SC 315
G126 SC 315
G126 SC 315
G126 SC 315
G126 SC 312
G126 SC 312
G126 SC 312
G126 SC 312
G126 SC 314
G126 SC 314
G126 SC 314
G126 SC 316
G126 SC 316
G126 SC 316
G126 SC 316
G126 SC 317
G126 SC 317
G126 SC 317
G126 SC 340
G126 SC 340
G126 SC 340
G126 SC 341
G126 SC 341
G126 SC 341
G126 SC 342
G126 SC 342
Product Family Problem Desc
B039/B040/B043/B120 SC 390
B129/B130/B168 15-03
B262/B284/B288/B292 SUPPLIES
B262/B284/B288/B292 SC 997
B262/B284/B288/B292 SC 997
B262/B284/B288/B292 0-20
B262/B284/B288/B292 0-20
B262/B284/B288/B292 CANNOT DETECT ORIGINAL
B262/B284/B288/B292 CANNOT DETECT ORIGINAL
B262/B284/B288/B292 CLEAR ORIGINAL
B262/B284/B288/B292 CREASING
B262/B284/B288/B292 DF DUPLEX JAMS
B262/B284/B288/B292 DF EXIT JAMS
B262/B284/B288/B292 FIRMWARE LOADING ISSUES
B262/B284/B288/B292 FIRMWARE LOADING ISSUES
B262/B284/B288/B292 FIRMWARE LOADING ISSUES
B262/B284/B288/B292 JAM A
B262/B284/B288/B292 SC 04-01
B262/B284/B288/B292 SC 998
B262/B284/B288/B292 SC 997
B262/B284/B288/B292 SC 997
B262/B284/B288/B292 SC 990
B262/B284/B288/B292 SC 990
B262/B284/B288/B292 SC 990
Product Family Problem Desc
B262/B284/B288/B292 SC 990
B262/B284/B288/B292 SC 990
H555/H556/H557 QUICK DIALING
H555/H556/H557 SC 541
H555/H556/H557 SC 541
H555/H556/H557 SC 541
H555/H556/H557 SC 541
H555/H556/H557 SC 541
H555/H556/H557 SC 541
B089/B093 SC 193
B089/B093 SC 193
B178/B180/B202 CONSTANT ADD PAPER
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B178/B180/B202 BACKGROUND-DIRTY/GRAY
B178/B180/B202 BLANK IMAGE-ENTIRE PAGE
B178/B180/B202 BLANK IMAGE-ENTIRE PAGE
B178/B180/B202 BLANK IMAGE-ENTIRE PAGE
B178/B180/B202 JITTER/BANDING
B205/B209 SC 402
B246/B248/B249 PRINT CONTROLLER/NIB
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 819
B262/B284/B288/B292 SC 142
B222/B224/G878 STAMP DATA QUESTIONS
Product Family Problem Desc
B259/B260/B261 NUMBER OF RINGS UNTIL CALL IS DETECTED
B262/B284/B288/B292 SC 142
B262/B284/B288/B292 SC 142
B262/B284/B288/B292 SC 142
B262/B284/B288/B292 SC 142
B262/B284/B288/B292 SC 142
B262/B284/B288/B292 SC 142
B262/B284/B288/B292 SC 821
B262/B284/B288/B292 SC 821
B262/B284/B288/B292 SC 821
B262/B284/B288/B292 SC 821
B262/B284/B288/B292 SC 823
B262/B284/B288/B292 SC 824
G126 SC 345
G126 SC 345
G126 SC 345
G126 SC 350
G126 SC 350
G126 SC 350
G126 SC 350
G126 SC 351
G126 SC 351
G126 SC 351
G126 SC 351
G126 SC 352
G126 SC 352
G126 SC 352
G126 SC 352
G126 SC 353
G126 SC 353
G126 SC 353
G126 SC 353
Product Family Problem Desc
G126 SC 354
G126 SC 354
G126 SC 354
G126 SC 354
G126 SC 355
G126 SC 355
G126 SC 355
G126 SC 355
G126 SC 400
G126 SC 400
G126 SC 400
G126 SC 402
G126 SC 402
G126 SC 402
G126 SC 430
G126 SC 430
G126 SC 430
B121/B122/B123 SC 544
B121/B122/B123 SC 544
G126 SC 440
G126 SC 440
G126 SC 441
G126 SC 441
G126 SC 441
G126 SC 441
G126 SC 490
G126 SC 490
G126 SC 495
G126 SC 495
G126 SC 495
G126 SC 495
G126 SC 496
G126 SC 496
Product Family Problem Desc
G126 SC 497
G126 SC 497
G126 SC 501
G126 SC 501
G126 SC 501
G126 SC 501
G126 SC 502
G126 SC 502
G126 SC 503
G126 SC 503
G126 SC 504
G126 SC 504
G126 SC 507
G126 SC 507
B044/B045/B046 PCU COUNTER QUESTIONS
G417/G418 SET UP
G417/G418 PASSWORDS
H306/H310/H311 PAPER TRAY SELECTION FOR FAX
H306/H310/H311 PAPER TRAY SELECTION FOR FAX
H516/H526/H527/H552/ SC 922
H555
A292/A293/B098 SC 120
Product Family Problem Desc
A292/A293/B098 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
A292/A293/B098 SC 900
A292/A293/B098 IMAGE SHIFTING
A294/A295 MACHINE SHUTS OFF THEN BACK ON
B064/B065 SC 495
B064/B065 JAM CODE 109
B064/B065 DJ 04
B064/B065 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B064/B065 SCANNER CONFIGURATION
B064/B065 PARTS
B064/B065 PAPER SIZE QUESTIONS
B070/B071 SET IS FOLDED INCORRECTLY
B070/B071 PAPER SIZE QUESTIONS
B079/082/135/138/182/ ADD TONER CONDITION
183
B079/082/135/138/182/ COUNTER ISSUES
183
B079/082/135/138/182/ ADD TONER CONDITION
183
B079/082/135/138/182/ MACHINE SHUTS OFF THEN BACK ON
183
B132/B200 OVERTONING
B132/B200 JAM CODE 008
B132/B200 JAM CODE 008
B132/B200 CONTROLLER CONFIG/INSTALL
B132/B200 LIGHT/FADED IMAGE
B132/B200 PARTS
Product Family Problem Desc
B132/B200 LIGHT/FADED IMAGE
B132/B200 MANUALS
B132/B200 ERRATIC ELECTRICAL PROBLEMS
B132/B200 SCANNER CONFIGURATION
B234/B235/B236 SUPPLIES
B234/B235/B236 PRINT CONTROLLER/NIB
B234/B235/B236 ERROR MESSAGES
B234/B235/B236 PLEASE WAIT FUSER UP TO TEMP
B234/B235/B236 IMAGE SHIFTING
B234/B235/B236 SPECIFICATIONS
B234/B235/B236 DEAD MACHINE, NO OPERATION
B234/B235/B236 SCANNER CONFIGURATION
B234/B235/B236 PARTS
B234/B235/B236 SUPPLIES
B178/B180/B202 SC 819
B222/B224/G878 SC 101
B230/B237 FAX OPTION NOT RECOGNIZED
B230/B237 COUNTER ISSUES
B246/B248/B249 SCANNER FUNCTIONS
B246/B248/B249 FUSER WEB ISSUES
B246/B248/B249 SC 550
B246/B248/B249 PLEASE WAIT FUSER UP TO TEMP
B246/B248/B249 NO READY OR WAIT INDICATORS
B246/B248/B249 SC 501
B246/B248/B249 SC 763
B246/B248/B249 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
B246/B248/B249 FINISHER EXIT JAMS
B246/B248/B249 JAM CODE 125
B246/B248/B249 SUB-ADDRESSING OR TSI INBOUND FAX
ROUTING REQUIREMENT
B246/B248/B249 JAM CODE 111
B246/B248/B249 SC 672
B246/B248/B249 SC 672
B246/B248/B249 SC 590
B246/B248/B249 SC 865
B246/B248/B249 SC 402
B246/B248/B249 FIRMWARE LOADING ISSUES
B246/B248/B249 SC 569
B246/B248/B249 SC 122
B246/B248/B249 SKEWED IMAGE
B246/B248/B249 SC 763
B246/B248/B249 SC 569
B246/B248/B249 SC 569
Product Family Problem Desc
B246/B248/B249 SC 569
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 SC 670
B246/B248/B249 JAM CODE 121
B246/B248/B249 SC 723
B246/B248/B249 NO READY OR WAIT INDICATORS
B246/B248/B249 DARK IMAGE
B246/B248/B249 PAPER TRAY CANNOT BE SELECTED
B246/B248/B249 SC 555
B246/B248/B249 SC 181
B246/B248/B249 SUPPLIES
B246/B248/B249 PAPER SIZE QUESTIONS
B246/B248/B249 JAM CODE 111
B291/B296 SC 101
B291/B296 KEY COUNTER INFORMATION
B291/B296 SC 120
B291/B296 SC 876
B291/B296 CANNOT ENTER SP MODES
B291/B296 SC 329
B291/B296 SC 101
B291/B296 SC 101
B291/B296 SC 101
B291/B296 SC 101
B291/B296 SC 101
Product Family Problem Desc
B291/B296 SC 120
B291/B296 SC 120
B291/B296 SC 120
B291/B296 SC 121
B291/B296 SC 121
B291/B296 SC 121
B291/B296 SC 121
B291/B296 SC 143
B291/B296 SC 143
B291/B296 SC 143
B291/B296 SC 143
B291/B296 SC 143
B291/B296 SC 144
B291/B296 SC 144
B291/B296 SC 165
B291/B296 SC 165
B291/B296 SC 302
B291/B296 SC 302
B291/B296 SC 302
B291/B296 SC 304
B291/B296 SC 304
B291/B296 SC 304
B291/B296 SC 304
B291/B296 SC 321
B291/B296 SC 321
B291/B296 SC 322
B291/B296 SC 322
B291/B296 SC 322
B291/B296 SC 322
B291/B296 SC 322
B291/B296 SC 327
B291/B296 SC 327
B291/B296 SC 328
Product Family Problem Desc
B291/B296 SC 328
B291/B296 SC 329
B291/B296 SC 329
B291/B296 SC 329
B291/B296 SC 335
B291/B296 SC 335
B291/B296 SC 335
B291/B296 SC 336
B291/B296 SC 336
B291/B296 SC 336
B291/B296 SC 337
B291/B296 SC 337
B291/B296 SC 337
B291/B296 SC 350
B291/B296 SC 350
B291/B296 SC 350
B291/B296 SC 350
B291/B296 SC 350
B291/B296 SC 350
B291/B296 SC 351
B291/B296 SC 351
B291/B296 SC 351
B291/B296 SC 351
B291/B296 SC 352
B291/B296 SC 352
B291/B296 SC 352
B291/B296 SC 353
B291/B296 SC 353
B291/B296 SC 353
B291/B296 SC 353
B291/B296 SC 354
B291/B296 SC 354
B291/B296 SC 390
B291/B296 SC 390
Product Family Problem Desc
B291/B296 SC 390
B291/B296 SC 390
B291/B296 SC 390
B291/B296 SC 391
B291/B296 SC 391
B291/B296 SC 391
B291/B296 SC 391
B291/B296 SC 395
B291/B296 SC 395
H306/H310/H311 23-Sep
H306/H310/H311 23-Sep
H555/H556/H557 SC 392
H555/H556/H557 SC 392
H555/H556/H557 SC 392
A294/A295 SUPPLIES
B064/B065 SCANNER CONFIGURATION
B064/B065 SCAN ROUTER CONFIG/INSTALL
B064/B065 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B079/082/135/138/182/ SC 670
183
B079/082/135/138/182/ SC 670
183
B079/082/135/138/182/ 15-03
183
B132/B200 SD CARD QUESTIONS
B222/B224/G878 SUPPLIES
B222/B224/G878 SUPPLIES
B230/B237 SD CARD QUESTIONS
B230/B237 USER TOOLS
Product Family Problem Desc
B234/B235/B236 USER CODE QUESTIONS
B234/B235/B236 REGISTRATION INCORRECT
B234/B235/B236 FIRMWARE UPDATES
B234/B235/B236 JAM CODE 021
B234/B235/B236 SPECIFICATIONS
B234/B235/B236 TAB QUESTIONS
B246/B248/B249 SD CARD QUESTIONS
B291/B296 SC 440
B291/B296 SC 440
B291/B296 SC 440
B291/B296 SC 450
B291/B296 SC 450
B291/B296 SC 450
B291/B296 SC 490
B291/B296 SC 490
B291/B296 SC 490
B291/B296 SC 492
B291/B296 SC 492
B291/B296 SC 492
B291/B296 SC 501
B291/B296 SC 501
B291/B296 SC 501
B291/B296 SC 502
B291/B296 SC 502
B291/B296 SC 502
B291/B296 SC 503
B291/B296 SC 503
B291/B296 SC 503
B291/B296 SC 504
B291/B296 SC 504
B291/B296 SC 504
B291/B296 SC 506
B291/B296 SC 506
B291/B296 SC 506
B291/B296 SC 507
B291/B296 SC 507
B291/B296 SC 507
B291/B296 SC 510
B291/B296 SC 510
Product Family Problem Desc
B291/B296 SC 510
B291/B296 SC 510
B291/B296 SC 520
B291/B296 SC 520
B291/B296 SC 541
B291/B296 SC 541
B291/B296 SC 541
B291/B296 SC 541
B291/B296 SC 541
B291/B296 SC 543
B291/B296 SC 543
B291/B296 SC 543
B291/B296 SC 543
B291/B296 SC 541
B291/B296 SC 544
B291/B296 SC 544
B291/B296 SC 544
B291/B296 SC 544
B291/B296 SC 544
B291/B296 SC 545
B291/B296 SC 545
B291/B296 SC 545
B291/B296 SC 545
B291/B296 SC 545
B291/B296 SC 546
B291/B296 SC 546
B291/B296 SC 546
B291/B296 SC 546
B291/B296 SC 547
B291/B296 SC 547
B291/B296 SC 548
B291/B296 SC 548
B291/B296 SC 548
B291/B296 SC 548
Product Family Problem Desc
B291/B296 SC 548
B291/B296 SC 547
B291/B296 SC 559
B291/B296 SC 559
B291/B296 SC 559
B291/B296 SC 559
C231/C237/C238/C248 ENVELOPES
D009/D011/D012/D013 PAPER SIZE QUESTIONS
B291/B296 SC 621
B291/B296 SC 623
B291/B296 SC 623
B291/B296 SC 624
B291/B296 SC 624
B291/B296 SC 625
B291/B296 SC 625
B291/B296 SC 625
B291/B296 SC 630
B291/B296 SC 632
B291/B296 SC 633
B291/B296 SC 634
B291/B296 SC 635
B291/B296 SC 635
B291/B296 SC 640
B291/B296 SC 641
B291/B296 SC 670
B291/B296 SC 670
B291/B296 SC 670
B291/B296 SC 672
B291/B296 SC 692
B291/B296 SC 692
B291/B296 SC 700
B291/B296 SC 700
B291/B296 SC 700
Product Family Problem Desc
B291/B296 SC 701
B291/B296 SC 701
B291/B296 SC 701
B291/B296 SC 722
B291/B296 SC 722
B291/B296 SC 722
B291/B296 SC 724
B291/B296 SC 724
B291/B296 SC 724
B291/B296 SC 725
B291/B296 SC 725
B291/B296 SC 725
B291/B296 SC 726
B291/B296 SC 726
B291/B296 SC 727
B291/B296 SC 727
B291/B296 SC 729
B291/B296 SC 729
B291/B296 SC 729
B070/B071 FIRMWARE LOADING ISSUES
B070/B071 ADD TONER CONDITION
G104 SC 544
H306/H310/H311 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
H555/H556/H557 FAX FORWARDING QUESTIONS
B022/B027 DEAD MACHINE, NO OPERATION
B132/B200 SC 870
B205/B209 SC 402
B205/B209 SC 501
B205/B209 SC 501
B205/B209 SC 876
B205/B209 SC 876
B234/B235/B236 TONER WASTE / SPILL / LEAK
B234/B235/B236 SC 966
B234/B235/B236 SC 870
B246/B248/B249 SC 569
B246/B248/B249 SC 870
B291/B296 SC 850
B291/B296 SC 850
B291/B296 SC 850
B291/B296 SC 851
B291/B296 SC 853
B291/B296 SC 853
B291/B296 SC 854
B291/B296 SC 854
B291/B296 SC 854
B291/B296 SC 855
B291/B296 SC 855
Product Family Problem Desc
B291/B296 SC 856
B291/B296 SC 856
B291/B296 SC 857
B291/B296 SC 857
B291/B296 SC 860
B291/B296 SC 860
B291/B296 SC 860
B291/B296 SC 861
B291/B296 SC 861
B291/B296 SC 861
B291/B296 SC 861
B291/B296 SC 863
B291/B296 SC 863
B291/B296 SC 863
B291/B296 SC 864
B291/B296 SC 864
B291/B296 SC 864
B291/B296 SC 865
B291/B296 SC 865
B291/B296 SC 865
B291/B296 SC 866
B291/B296 SC 866
B291/B296 SC 867
D014/D015 SET IS FOLDED INCORRECTLY
D014/D015 SC 870
D014/D015 SC 120
D014/D015 SC 120
D014/D015 SC 121
D017/D018/D019/D020 SC 101
D017/D018/D019/D020 SC 220
D017/D018/D019/D020 SC 220
B132/B200 FIERY
B132/B200 SCANNER CONFIGURATION
B230/B237 SCANNER FUNCTIONS
B234/B235/B236 USER TOOLS
D009/D011/D012/D013 SC 672
D009/D011/D012/D013 SC 866
D009/D011/D012/D013 SC 866
D014/D015 SC 865
Product Family Problem Desc
D014/D015 SC 870
D014/D015 SCANNER CONFIGURATION
D014/D015 SC 544
D014/D015 SC 544
D014/D015 SC 544
D052/D053/D054 SCANNER CONFIGURATION
D052/D053/D054 SC 672
D052/D053/D054 SC 672
G038/G062 ADD TONER CONDITION
G065 SC 544
A163/A251/A252/B047/B E 18
048
A163/A251/A252/B047/B E 18
048
A163/A251/A252/B047/B E 18
048
A257/A269/B023 CANNOT PRINT ACROSS NETWORK
B051/B052/B156 FAX OPTION NOT RECOGNIZED
B070/B071 DEAD MACHINE, NO OPERATION
B070/B071 PRINT CONTROLLER/NIB
B121/B122/B123 SC 500
B121/B122/B123 SC 500
B121/B122/B123 SC 500
B132/B200 ENVELOPES
B132/B200 BACKGROUND-DIRTY/GRAY
B140-B143/B163/B228 JAM CODE 104
B147/B149/B190 DISPLAYS OUTPUT TRAY FULL
B234/B235/B236 SC 440
B246/B248/B249 SCANNER CONFIGURATION
B246/B248/B249 ENVELOPES
B246/B248/B249 SC 670
B262/B284/B288/B292 SC 868
B264/B265 TONER WASTE / SPILL / LEAK
B264/B265 SC 520
Product Family Problem Desc
B291/B296 JAM CODE 016
B291/B296 JAM CODE 003
B291/B296 JAM CODE 004
B291/B296 JAM CODE 005
B291/B296 JAM CODE 006
B291/B296 JAM CODE 007
B291/B296 JAM CODE 008
B291/B296 JAM CODE 009
B291/B296 JAM CODE 010
B291/B296 JAM CODE 013
B291/B296 JAM CODE 014
B291/B296 JAM CODE 014
C267 E 40
C267 E 40
C267 E 40
C267 E 44
C267 E 50
C267 E 51
C267 INK LEAK/SUPPLY
C267 JAM A
C267 JAM A
C267 JAM B
Product Family Problem Desc
C267 JAM B
C267 JAM B
C267 JAM C
C267 JAM D
C267 JAM D
C267 JAM D
C267 JAM E
C269 SC 201
C269 SC 202
C269 SC 202
C269 SC 203
C269 SC 203
C269 SC 210
C269 SC 210
C269 SC 210
C269 SC 210
C269 SC 211
C269 SC 211
C269 SC 212
C269 SC 212
C269 SC 212
C269 SC 212
C269 SC 213
C269 SC 213
C269 SC 300
C269 SC 300
C269 SC 300
C269 SC 300
C269 SC 300
C269 SC 300
C269 SC 301
C269 SC 301
C269 SC 302
C269 SC 302
Product Family Problem Desc
C269 SC 304
C269 SC 304
C269 SC 305
C269 SC 306
C269 SC 312
C269 SC 312
C269 SC 313
C269 SC 313
C269 SC 313
C269 SC 313
C269 SC 313
D010 SC 670
D014/D015 STAPLE NOT FUNCTIONING
D017/D018/D019/D020 SC 876
D101/D102/D103 SC 487
G060/G080/G082 BLANK DISPLAY
G060/G080/G082 JAM CODE 061
G081/G120/G121/G122 SC 441
G081/G120/G121/G122 SC 441
G081/G120/G121/G122 SC 441
B132/B200 SC 620
B132/B200 SC 620
B132/B200 SC 620
B140-B143/B163/B228 DRIVERS
B140-B143/B163/B228 SC 870
B140-B143/B163/B228 PAPER SIZE QUESTIONS
B140-B143/B163/B228 SC 122
B246/B248/B249 REGISTRATION INCORRECT
B246/B248/B249 SP MODES ARE IN JAPENESE
B246/B248/B249 PAPER SIZE QUESTIONS
B262/B284/B288/B292 SC 982
B262/B284/B288/B292 SC 982
B262/B284/B288/B292 SC 692
B262/B284/B288/B292 SC 692
B262/B284/B288/B292 SC 672
B262/B284/B288/B292 SC 672
B262/B284/B288/B292 SC 672
B262/B284/B288/B292 SC 672
B262/B284/B288/B292 SC 670
B262/B284/B288/B292 SC 670
B262/B284/B288/B292 SC 670
B262/B284/B288/B292 SC 998
B262/B284/B288/B292 SC 992
Product Family Problem Desc
B262/B284/B288/B292 SC 991
B262/B284/B288/B292 SC 921
B262/B284/B288/B292 SC 920
B262/B284/B288/B292 SC 900
B262/B284/B288/B292 SC 868
B262/B284/B288/B292 SC 868
B262/B284/B288/B292 SC 867
B262/B284/B288/B292 SC 857
B262/B284/B288/B292 SC 853
B262/B284/B288/B292 SC 828
B262/B284/B288/B292 SC 820
B262/B284/B288/B292 SC 820
B262/B284/B288/B292 SC 820
B262/B284/B288/B292 SC 984
B262/B284/B288/B292 SC 984
B262/B284/B288/B292 SC 984
B262/B284/B288/B292 SC 981
B262/B284/B288/B292 SC 981
B262/B284/B288/B292 SC 981
B291/B296 DJ 04
B291/B296 DJ 04
B291/B296 DJ 06
C269 SC 100
C269 SC 100
C269 SC 100
C269 SC 200
C269 SC 200
Product Family Problem Desc
C269 SC 200
C269 SC 307
C269 SC 308
C269 SC 308
C269 SC 308
C269 SC 311
C269 SC 311
C269 SC 314
C269 SC 314
C269 SC 314
C269 SC 314
C269 SC 315
C269 SC 315
C269 SC 315
C269 SC 400
C269 SC 400
C269 SC 400
C269 SC 401
C269 SC 401
C269 SC 500
C269 SC 500
C269 SC 501
C269 SC 501
C269 SC 503
C269 SC 505
C269 SC 505
C269 SC 512
C269 SC 512
D010 SC 670
D010 SC 670
D014/D015 FINISHER NOT RECOGNIZED
D014/D015 FINISHER NOT RECOGNIZED
D014/D015 SC 824
Product Family Problem Desc
D017/D018/D019/D020 TOUCH SCREEN CALIBRATION
A292/A293/B098 SC 740-01
A292/A293/B098 SC 740-01
A292/A293/B098 SC 740-01
A292/A293/B098 SC 740-01
A292/A293/B098 SC 740-01
A294/A295 STREAKS
B022/B027 SC 955
B022/B027 SC 955
B022/B027 SC 955
B039/B040/B043/B120 NO DIAL TONE
B064/B065 SC 515
B064/B065 SC 515
B064/B065 SC 515
B070/B071 SC 101
B079/082/135/138/182/ JAM CODE 058
183
B079/082/135/138/182/ SC 725
183
B079/082/135/138/182/ SC 725
183
Product Family Problem Desc
B079/082/135/138/182/ JAM CODE 058
183
B079/082/135/138/182/ JAM CODE 058
183
B089/B093 SC 901
B089/B093 SC 901
B121/B122/B123 SC 999
B121/B122/B123 SC 998
B121/B122/B123 SC 997
B121/B122/B123 SC 992
B121/B122/B123 SC 999
B121/B122/B123 SC 999
B121/B122/B123 SC 999
B121/B122/B123 SC 901
B121/B122/B123 SC 901
B121/B122/B123 SC 901
B132/B200 LIGHT/FADED IMAGE
B140-B143/B163/B228 SC 555
B178/B180/B202 E 32
B234/B235/B236 SC 705
B234/B235/B236 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
B234/B235/B236 JAM CODE 114
B234/B235/B236 PARTS
B246/B248/B249 PARTS
B246/B248/B249 BACKGROUND-DIRTY/GRAY
B246/B248/B249 SC 868
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 PAPER SIZE QUESTIONS
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 101
B262/B284/B288/B292 SC 120
Product Family Problem Desc
B262/B284/B288/B292 SC 590
B262/B284/B288/B292 SC 929
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 541
B262/B284/B288/B292 SC 541
B262/B284/B288/B292 SC 541
B262/B284/B288/B292 SC 541
B262/B284/B288/B292 SC 541
B262/B284/B288/B292 SC 541
B262/B284/B288/B292 SC 542
B262/B284/B288/B292 SC 542
B262/B284/B288/B292 SC 542
B262/B284/B288/B292 SC 542
B262/B284/B288/B292 SC 542
B262/B284/B288/B292 SC 543
B262/B284/B288/B292 SC 543
B262/B284/B288/B292 SC 544
B262/B284/B288/B292 SC 544
B262/B284/B288/B292 SC 544
B262/B284/B288/B292 SC 545
B262/B284/B288/B292 SC 545
B262/B284/B288/B292 SC 545
Product Family Problem Desc
B262/B284/B288/B292 SC 546
B262/B284/B288/B292 SC 546
B262/B284/B288/B292 SC 546
B262/B284/B288/B292 SC 546
B262/B284/B288/B292 SC 546
B262/B284/B288/B292 NO TX/RX
B262/B284/B288/B292 NO TX/RX
B262/B284/B288/B292 SC 980
B262/B284/B288/B292 SC 980
B262/B284/B288/B292 SC 980
B262/B284/B288/B292 SC 964
B262/B284/B288/B292 SC 955
B262/B284/B288/B292 SC 954
B262/B284/B288/B292 SC 929
B262/B284/B288/B292 SC 762
B262/B284/B288/B292 SC 762
B262/B284/B288/B292 SC 761
B262/B284/B288/B292 SC 761
B262/B284/B288/B292 SC 760
B262/B284/B288/B292 SC 760
B262/B284/B288/B292 SC 760
B262/B284/B288/B292 SC 635
B262/B284/B288/B292 SC 590
B262/B284/B288/B292 SC 559
B262/B284/B288/B292 SC 559
B262/B284/B288/B292 SC 559
B262/B284/B288/B292 SC 559
B262/B284/B288/B292 SC 544
B262/B284/B288/B292 SC 543
Product Family Problem Desc
B262/B284/B288/B292 SC 543
B262/B284/B288/B292 SC 542
B262/B284/B288/B292 SC 542
B262/B284/B288/B292 SC 392
B262/B284/B288/B292 SC 320
B262/B284/B288/B292 SC 320
B262/B284/B288/B292 SC 141
B262/B284/B288/B292 JAM CODE 001
B262/B284/B288/B292 SCAN TO FOLDER
B262/B284/B288/B292 SCAN TO FOLDER
B276/B277 SC 541
B276/B277 SC 541
B276/B277 SC 541
B276/B277 SC 542
B276/B277 SC 542
B276/B277 SC 542
B276/B277 SC 542
B276/B277 SC 543
B276/B277 SC 543
B276/B277 SC 544
B276/B277 SC 544
B276/B277 SC 545
B276/B277 SC 545
B276/B277 SC 545
B291/B296 SC 670
B291/B296 SC 390
B291/B296 SC 547
B291/B296 NO DIAL TONE
B291/B296 DJ 03
Product Family Problem Desc
B291/B296 DJ 03
B291/B296 DJ 03
B291/B296 DJ 03
B291/B296 DJ 05
B291/B296 DJ 07
B291/B296 DJ 53
B291/B296 DJ 05
B291/B296 DJ 05
B291/B296 DJ 05
B291/B296 DJ 54
B291/B296 DJ 55
B291/B296 DJ 56
B291/B296 DJ 57
C235/C244 MASTER EJECT JAMS
C262/C265 SC 512
C262/C265 SC 512
C269 SC 520
C269 SC 520
C269 SC 520
C269 SC 520
C269 SC 520
C269 SC 521
C269 SC 521
C269 SC 521
C269 SC 521
C269 SC 520
C269 SC 550
C269 SC 550
C269 SC 550
C269 SC 551
C269 SC 551
C269 SC 551
C269 SC 552
C269 SC 552
Product Family Problem Desc
C269 SC 553
C269 SC 553
C269 SC 554
C269 SC 554
C269 SC 554
C269 SC 555
C269 SC 555
C269 SC 555
C269 SC 556
C269 SC 556
C269 SC 556
C269 SC 556
C269 SC 601
C269 SC 602
C269 SC 604
C269 SC 605
C269 SC 670
C269 SC 670
C269 SC 670
C269 SC 672
C269 SC 672
C269 SC 720
C269 SC 720
C269 SC 720
C269 SC 720
C269 SC 725
C269 SC 725
C269 SC 725
C269 SC 725
C269 SC 780
C269 SC 780
C269 SC 781
C269 SC 781
C269 SC 781
Product Family Problem Desc
D014/D015 SKEWED IMAGE
D017/D018/D019/D020 SC 866
D017/D018/D019/D020 SC 723
D017/D018/D019/D020 SC 723
D017/D018/D019/D020 SC 723
D017/D018/D019/D020 SC 723
G081/G120/G121/G122 SC 554
G081/G120/G121/G122 SC 554
G081/G120/G121/G122 SC 554
G081/G120/G121/G122 SC 554
G081/G120/G121/G122 SC 554
B276/B277 SC 551
B276/B277 SC 921
B276/B277 SC 857
B276/B277 SC 824
B276/B277 SC 824
B276/B277 SC 820
B276/B277 SC 821
B276/B277 SC 546
B276/B277 SC 546
B276/B277 SC 546
B276/B277 SC 547
B276/B277 SC 547
B276/B277 SC 547
B276/B277 SC 551
B276/B277 SC 551
B276/B277 SC 551
Product Family Problem Desc
B276/B277 SC 552
B276/B277 SC 552
B276/B277 SC 552
B276/B277 SC 552
B276/B277 SC 553
B276/B277 SC 553
B276/B277 SC 555
B276/B277 SC 555
B276/B277 SC 555
B276/B277 SC 556
B276/B277 SC 556
B276/B277 SC 556
B276/B277 SC 559
B276/B277 SC 559
B276/B277 SC 559
B276/B277 SC 559
B276/B277 SC 590
B276/B277 SC 590
B276/B277 SC 591
B276/B277 SC 591
B276/B277 SC 620
B276/B277 SC 620
B276/B277 SC 620
B276/B277 SC 620
B276/B277 SC 621
Product Family Problem Desc
B276/B277 SC 621
B276/B277 SC 632
B276/B277 SC 632
B291/B296 0-07
B291/B296 0-00
B291/B296 0-00
B291/B296 0-00
B291/B296 0-03
B291/B296 0-04
B291/B296 0-04
B291/B296 0-04
B291/B296 0-05
B291/B296 0-05
B291/B296 0-05
B291/B296 0-07
B291/B296 0-07
B291/B296 0-07
B291/B296 0-20
B291/B296 0-20
B291/B296 0-20
B291/B296 0-21
B291/B296 0-21
B291/B296 0-21
B291/B296 0-22
B291/B296 0-22
B291/B296 0-22
B291/B296 0-22
B291/B296 0-80
B291/B296 0-80
B291/B296 0-82
B291/B296 0-82
B291/B296 0-82
B291/B296 0-83
Product Family Problem Desc
B291/B296 0-83
B291/B296 0-83
D014/D015 SC 819
D014/D015 SC 816
D052/D053/D054 PUNCH QUESTIONS
D101/D102/D103 PRINT CONTROLLER/NIB
G104 SC 998
G104 SC 998
G104 SC 998
G104/G160/G190 SC 270
G165/G166/G167 SC 195
G165/G166/G167 SC 195
G165/G166/G167 SC 195
G165/G166/G167 SC 202
G165/G166/G167 SC 202
G165/G166/G167 SC 202
G165/G166/G167 SC 202
G165/G166/G167 SC 203
Product Family Problem Desc
G165/G166/G167 SC 203
G165/G166/G167 SC 203
G165/G166/G167 SC 203
G165/G166/G167 SC 204
G165/G166/G167 SC 204
G165/G166/G167 SC 204
G165/G166/G167 SC 204
G165/G166/G167 SC 220
G165/G166/G167 SC 220
G165/G166/G167 SC 220
G165/G166/G167 SC 220
G165/G166/G167 SC 220
G165/G166/G167 SC 224
G165/G166/G167 SC 224
G165/G166/G167 SC 224
G165/G166/G167 SC 224
G165/G166/G167 SC 224
G165/G166/G167 SC 240
G165/G166/G167 SC 240
G165/G166/G167 SC 396
G165/G166/G167 SC 396
G165/G166/G167 SC 397
G165/G166/G167 SC 397
H535/H537 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
A163/A251/A252/B047/B PJ 07
048
A163/A251/A252/B047/B PJ 07
048
B051/B052/B156 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
B089/B093 REVERSE SIDE DIRTY
B089/B093 REVERSE SIDE DIRTY
B132/B200 SC 876
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
Product Family Problem Desc
B140-B143/B163/B228 SC 503
B140-B143/B163/B228 SC 503
B140-B143/B163/B228 SC 503
B140-B143/B163/B228 SC 496
B140-B143/B163/B228 SC 876
B234/B235/B236 SC 876
B246/B248/B249 SC 876
B246/B248/B249 USER CODE QUESTIONS
B276/B277 SC 982
B276/B277 SC 900
B276/B277 SC 850
B276/B277 SC 821
B276/B277 SC 820
B276/B277 SC 633
B276/B277 SC 633
B276/B277 SC 634
B276/B277 SC 635
B276/B277 SC 670
B276/B277 SC 670
B276/B277 SC 670
B276/B277 SC 692
B276/B277 SC 760
B276/B277 SC 760
B276/B277 SC 761
B276/B277 SC 761
B276/B277 SC 762
B276/B277 SC 762
B276/B277 SC 800
B276/B277 SC 804
B276/B277 SC 818
B276/B277 SC 818
B276/B277 SC 819
B276/B277 SC 819
B276/B277 SC 819
Product Family Problem Desc
B276/B277 SC 819
B276/B277 SC 823
B276/B277 SC 823
B276/B277 SC 826
B276/B277 SC 827
B276/B277 SC 827
B276/B277 SC 828
B276/B277 SC 829
B276/B277 SC 829
B276/B277 SC 920
B276/B277 SC 920
B276/B277 SC 954
B276/B277 SC 955
B276/B277 SC 964
B276/B277 SC 981
B276/B277 SC 981
B276/B277 SC 981
B276/B277 SC 982
B276/B277 SC 984
B276/B277 SC 984
B276/B277 SC 984
B276/B277 SC 990
B276/B277 SC 990
B276/B277 SC 990
B276/B277 SC 991
B276/B277 SC 992
B276/B277 SC 997
B276/B277 SC 997
B276/B277 SC 997
B276/B277 SC 998
B276/B277 SC 998
B276/B277 SC 998
Product Family Problem Desc
B276/B277 SC 998
B276/B277 SC 999
B276/B277 SC 999
B276/B277 SC 999
B276/B277 SC 999
B276/B277 SC 630
B276/B277 SC 650
B276/B277 SC 672
B276/B277 SC 672
B276/B277 SC 672
B276/B277 SC 672
B276/B277 SC 672
B276/B277 SC 672
B276/B277 SC 672
B276/B277 SC 823
B276/B277 SC 827
B276/B277 SC 827
B276/B277 SC 829
B276/B277 SC 851
B276/B277 SC 851
B276/B277 SC 853
B276/B277 SC 854
B276/B277 SC 855
B276/B277 SC 856
B276/B277 SC 866
B276/B277 SC 867
B276/B277 SC 867
B276/B277 SC 875
B276/B277 SC 875
B276/B277 SC 875
B276/B277 MIXED ORIGINALS NOT WORKING
B276/B277 KEY COUNTER INFORMATION
Product Family Problem Desc
B276/B277 KEY COUNTER INFORMATION
B276/B277 KEY COUNTER INFORMATION
B276/B277 SUPPLIES
B276/B277 PARTS
B276/B277 CONTROLLER CONFIG/INSTALL71340069
B276/B277 0-20
B276/B277 0-20
B276/B277 0-20
B276/B277 0-21
B276/B277 0-20
B276/B277 0-21
B276/B277 0-21
B276/B277 0-22
B276/B277 0-22
B276/B277 0-22
B276/B277 0-22
B276/B277 00-88
B276/B277 00-88
B276/B277 0-80
B276/B277 0-80
B276/B277 0-82
B276/B277 0-82
B276/B277 0-82
Product Family Problem Desc
B276/B277 0-83
B276/B277 0-83
B276/B277 0-83
B276/B277 0-00
B276/B277 0-00
B276/B277 0-04
B276/B277 0-04
B276/B277 0-04
B276/B277 0-04
B276/B277 0-05
B276/B277 0-05
B276/B277 0-05
B276/B277 0-05
B276/B277 0-07
B276/B277 0-07
B276/B277 0-07
B276/B277 0-07
B276/B277 0-07
B276/B277 0-07
B089/B093 SC 392
B089/B093 SC 392
B089/B093 SC 392
B121/B122/B123 15-03
B121/B122/B123 SC 101
B129/B130/B168 SC 500
B129/B130/B168 SC 120
B129/B130/B168 SC 120
B129/B130/B168 SC 120
B129/B130/B168 SC 302
B129/B130/B168 SC 302
B129/B130/B168 SC 302
B129/B130/B168 SC 391
B129/B130/B168 SC 391
B129/B130/B168 SC 392
B129/B130/B168 SC 401
B129/B130/B168 SC 401
B129/B130/B168 SC 401
B129/B130/B168 SC 401
B129/B130/B168 SC 500
B129/B130/B168 SC 402
B129/B130/B168 SC 402
B129/B130/B168 SC 402
B129/B130/B168 SC 402
B140-B143/B163/B228 ENVELOPES
B140-B143/B163/B228 JAM CODE 129
B147/B149/B190 PLEASE WAIT - NO FUSER LAMPS
B178/B180/B202 SC 621
B178/B180/B202 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B178/B180/B202 SC 386
B178/B180/B202 SC 621
Product Family Problem Desc
B205/B209 SC 545
B222/B224/G878 SC 552
B222/B224/G878 LINES BLACK OP TO NON OP
B234/B235/B236 FIERY
B234/B235/B236 FIERY
B234/B235/B236 CONTROLLER CONFIG/INSTALL
B234/B235/B236 TANDEM TRAY ISSUES
B246/B248/B249 REGISTRATION INCORRECT
B262/B284/B288/B292 CANNOT PRINT ACROSS NETWORK
B262/B284/B288/B292 0-21
B262/B284/B288/B292 FAX FORWARDING QUESTIONS
B262/B284/B288/B292 BACKGROUND-DIRTY/GRAY
B262/B284/B288/B292 PASSWORDS
B262/B284/B288/B292 0-22
B262/B284/B288/B292 SCAN TO FOLDER
B262/B284/B288/B292 0-20
B262/B284/B288/B292 0-21
B262/B284/B288/B292 0-21
B262/B284/B288/B292 00-88
B262/B284/B288/B292 00-88
B262/B284/B288/B292 0-80
B262/B284/B288/B292 0-80
B262/B284/B288/B292 0-82
B262/B284/B288/B292 0-82
B262/B284/B288/B292 0-82
Product Family Problem Desc
B262/B284/B288/B292 0-83
B262/B284/B288/B292 0-83
B262/B284/B288/B292 0-00
B262/B284/B288/B292 0-00
B262/B284/B288/B292 0-04
B262/B284/B288/B292 0-04
B262/B284/B288/B292 0-04
B262/B284/B288/B292 0-04
B262/B284/B288/B292 0-05
B262/B284/B288/B292 0-05
B262/B284/B288/B292 0-05
B262/B284/B288/B292 0-05
B262/B284/B288/B292 0-07
B262/B284/B288/B292 0-07
B262/B284/B288/B292 0-07
B262/B284/B288/B292 0-07
B262/B284/B288/B292 0-07
B262/B284/B288/B292 0-07
B262/B284/B288/B292 05-10 CODE
B262/B284/B288/B292 02-50 CODE
B262/B284/B288/B292 02-50 CODE
B262/B284/B288/B292 06-21 CODE
B276/B277 NO TX/RX
B276/B277 NO TX/RX
B276/B277 SCAN TO FOLDER
B276/B277 SCAN TO FOLDER
D009/D011/D012/D013 SC 350
D052/D053/D054 SC 101
G060/G080/G082 SC 220
G060/G080/G082 SC 552
G160/G161 SC 442
G160/G161 SC 442
G165/G166/G167 SC 400
G165/G166/G167 SC 400
G165/G166/G167 SC 445
G165/G166/G167 SC 445
G165/G166/G167 SC 445
G165/G166/G167 SC 480
G165/G166/G167 SC 480
G165/G166/G167 SC 490
G165/G166/G167 SC 490
G165/G166/G167 SC 819
G165/G166/G167 SC 819
G165/G166/G167 SC 823
G165/G166/G167 SC 824
G165/G166/G167 SC 827
G165/G166/G167 SC 828
G165/G166/G167 SC 669
G165/G166/G167 SC 669
G165/G166/G167 SC 669
G165/G166/G167 SC 690
H555/H556/H557 SC 552
H555/H556/H557 SC 552
H555/H556/H557 PCU COUNTER QUESTIONS
Product Family Problem Desc
A257/A269/B023 PARTS
A292/A293/B098 REGISTRATION INCORRECT
B121/B122/B123 SC 101
B121/B122/B123 SC 101
B121/B122/B123 SC 101
B121/B122/B123 SC 101
B132/B200 SC 534
B132/B200 PART DAMAGE
B132/B200 SC 534
B140-B143/B163/B228 SC 730
B140-B143/B163/B228 SC 730
B222/B224/G878 DJ 53
B246/B248/B249 SC 312
B246/B248/B249 SC 355
B246/B248/B249 JAM CODE 069
B246/B248/B249 SCAN ROUTER CONFIG/INSTALL
B264/B265 LIGHT/FADED IMAGE
B286/B289 SC 143
B286/B289 SC 143
B286/B289 SC 143
B286/B289 SC 144
B286/B289 SC 144
B286/B289 SC 921
B286/B289 SC 300
Product Family Problem Desc
B286/B289 SC 300
B286/B289 SC 300
B286/B289 SC 305
B286/B289 SC 305
B286/B289 SC 305
B286/B289 SC 392
B286/B289 SC 392
B286/B289 SC 400
B286/B289 SC 400
B286/B289 SC 400
B286/B289 SC 400
B286/B289 SC 400
B286/B289 SC 401
B286/B289 SC 401
B286/B289 SC 401
B286/B289 SC 401
B286/B289 SC 402
B286/B289 SC 402
B286/B289 SC 402
B286/B289 SC 402
B286/B289 SC 402
B286/B289 SC 440
B286/B289 SC 460
B286/B289 SC 508
B286/B289 SC 508
B286/B289 SC 520
B286/B289 SC 521
B286/B289 SC 530
B286/B289 SC 541
B286/B289 SC 541
B286/B289 SC 541
B286/B289 SC 542
B286/B289 SC 542
B286/B289 SC 542
Product Family Problem Desc
B286/B289 SC 542
B286/B289 SC 542
B286/B289 SC 543
B286/B289 SC 545
B286/B289 SC 545
B286/B289 SC 546
B286/B289 SC 546
B286/B289 SC 546
B286/B289 SC 546
B286/B289 SC 547
B286/B289 SC 547
B286/B289 SC 547
B286/B289 SC 545
B291/B296 SP MODES ARE IN JAPENESE
C235/C244 SC 02-00
C235/C244 SC 05-00
C235/C244 SC 05-00
C235/C244 SC 03-00
C235/C244 SC 01-00
C235/C244 SC 01-00
C235/C244 SC 01-01
C235/C244 SC 02-00
C235/C244 SC 02-00
C235/C244 SC 02-00
C235/C244 SC 03-00
C235/C244 SC 03-01
C235/C244 SC 03-01
C235/C244 SC 03-02
C235/C244 SC 03-02
C235/C244 SC 03-03
C235/C244 SC 03-03
C235/C244 SC 04-00
C235/C244 SC 04-00
C235/C244 SC 04-00
Product Family Problem Desc
C235/C244 SC 04-10
C235/C244 SC 04-10
C235/C244 SC 04-11
C235/C244 SC 04-11
C235/C244 SC 04-20
C235/C244 SC 04-20
C235/C244 SC 04-20
C235/C244 SC 04-20
C235/C244 SC 04-20
C235/C244 SC 05-00
C249/C264 E 00
C249/C264 E 15
C249/C264 E 15
C249/C264 E 16
C249/C264 E 44
C249/C264 JAM D
C249/C264 JAM D
C249/C264 JAM D
C249/C264 JAM D
C249/C264 JAM D
C249/C264 JAM C
C249/C264 JAM C
C249/C264 JAM C
C249/C264 JAM D
C249/C264 JAM B
C249/C264 JAM A
C249/C264 JAM A
C249/C264 JAM A
C249/C264 JAM E
C249/C264 JAM E
C249/C264 E 00
C249/C264 CLOSE DOORS/COVERS INDICATION
C249/C264 CLOSE DOORS/COVERS INDICATION
C249/C264 CLOSE DOORS/COVERS INDICATION
Product Family Problem Desc
C249/C264 E 47
C249/C264 DEAD MACHINE, NO OPERATION
C249/C264 CLOSE DOORS/COVERS INDICATION
C249/C264 CLOSE DOORS/COVERS INDICATION
D009/D011/D012/D013 SC 120
D009/D011/D012/D013 SC 304
D009/D011/D012/D013 SC 101
D009/D011/D012/D013 SC 101
D009/D011/D012/D013 SC 101
D009/D011/D012/D013 SC 101
D009/D011/D012/D013 SC 120
D009/D011/D012/D013 SC 120
D009/D011/D012/D013 SC 121
D009/D011/D012/D013 SC 121
D009/D011/D012/D013 SC 121
D009/D011/D012/D013 SC 143
D009/D011/D012/D013 SC 143
D009/D011/D012/D013 SC 143
D009/D011/D012/D013 SC 144
D009/D011/D012/D013 SC 144
Product Family Problem Desc
D009/D011/D012/D013 SC 144
D009/D011/D012/D013 SC 144
D009/D011/D012/D013 SC 144
D009/D011/D012/D013 SC 144
D009/D011/D012/D013 SC 161
D009/D011/D012/D013 SC 161
D009/D011/D012/D013 SC 165
D009/D011/D012/D013 SC 165
D009/D011/D012/D013 SC 165
D009/D011/D012/D013 SC 202
D009/D011/D012/D013 SC 202
D009/D011/D012/D013 SC 203
D009/D011/D012/D013 SC 204
D009/D011/D012/D013 SC 204
D009/D011/D012/D013 SC 231
D009/D011/D012/D013 SC 231
D009/D011/D012/D013 SC 240
D009/D011/D012/D013 SC 240
D009/D011/D012/D013 SC 302
D009/D011/D012/D013 SC 302
Product Family Problem Desc
D009/D011/D012/D013 SC 304
D009/D011/D012/D013 SC 304
D009/D011/D012/D013 SC 304
D009/D011/D012/D013 SC 320
D009/D011/D012/D013 SC 320
D009/D011/D012/D013 SC 350
D009/D011/D012/D013 SC 350
D009/D011/D012/D013 SC 350
D009/D011/D012/D013 SC 350
D009/D011/D012/D013 SC 350
D009/D011/D012/D013 SC 351
D009/D011/D012/D013 SC 351
D009/D011/D012/D013 SC 351
D009/D011/D012/D013 SC 355
D009/D011/D012/D013 SC 355
D009/D011/D012/D013 SC 355
D009/D011/D012/D013 SC 355
D014/D015 SC 121
D014/D015 SC 121
D014/D015 SC 141
D014/D015 SC 141
D014/D015 SC 141
D014/D015 SC 143
D014/D015 SC 143
D014/D015 SC 143
D014/D015 SC 143
D014/D015 SC 143
D014/D015 SC 144
D014/D015 SC 144
D014/D015 SC 144
D014/D015 SC 161
D014/D015 SC 161
D014/D015 SC 161
D014/D015 SC 165
D014/D015 SC 165
D014/D015 SC 180
D014/D015 SC 180
D014/D015 SC 181
D014/D015 SC 181
D014/D015 SC 182
D014/D015 SC 182
D014/D015 SC 182
D014/D015 SC 195
D014/D015 SC 202
D014/D015 SC 202
D014/D015 SC 202
D014/D015 SC 203
Product Family Problem Desc
D014/D015 SC 203
D014/D015 SC 204
D014/D015 SC 204
D052/D053/D054 SCAN ROUTER CONFIG/INSTALL
D052/D053/D054 PRINT OPTION NOT RECOGNIZED
D052/D053/D054 PAPER SIZE QUESTIONS
D052/D053/D054 FACSIMILE FEATURES
D052/D053/D054 ADD TONER CONDITION
D052/D053/D054 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D052/D053/D054 FAX OPTION NOT RECOGNIZED
B286/B289 SC 551
B286/B289 SC 551
B286/B289 SC 551
B286/B289 SC 553
B286/B289 SC 553
B286/B289 SC 553
B286/B289 SC 557
B286/B289 SC 559
B286/B289 SC 559
B286/B289 SC 559
B286/B289 SC 559
B286/B289 SC 561
B286/B289 SC 561
B286/B289 SC 561
Product Family Problem Desc
B286/B289 SC 563
B286/B289 SC 563
B286/B289 SC 563
B286/B289 SC 670
B286/B289 SC 670
B286/B289 SC 672
B286/B289 SC 672
B286/B289 SC 672
B286/B289 SC 690
B286/B289 SC 690
B286/B289 SC 690
C235/C244 SC 05-02
C235/C244 SC 05-32
C235/C244 SC 05-50
C235/C244 SC 05-01
C235/C244 SC 05-01
C235/C244 SC 05-10
C235/C244 SC 05-10
C235/C244 SC 05-12
C235/C244 SC 05-20
C235/C244 SC 05-20
C235/C244 SC 05-22
C235/C244 SC 05-30
C235/C244 SC 05-30
C235/C244 SC 05-31
C235/C244 SC 05-31
C235/C244 SC 05-32
C235/C244 SC 05-32
C235/C244 SC 05-32
C235/C244 SC 05-40
C235/C244 SC 05-40
C235/C244 SC 05-41
C235/C244 SC 05-41
Product Family Problem Desc
C235/C244 SC 05-50
C235/C244 SC 05-50
C235/C244 SC 05-50
C235/C244 SC 05-50
C235/C244 SC 05-50
C235/C244 SC 05-51
C235/C244 SC 05-51
C235/C244 SC 05-51
C235/C244 SC 05-51
C235/C244 SC 05-51
C235/C244 SC 05-51
D009/D011/D012/D013 SC 360
D009/D011/D012/D013 SC 360
D009/D011/D012/D013 SC 360
D009/D011/D012/D013 SC 372
D009/D011/D012/D013 SC 372
D009/D011/D012/D013 SC 372
D009/D011/D012/D013 SC 396
D009/D011/D012/D013 SC 396
D009/D011/D012/D013 SC 396
D009/D011/D012/D013 SC 400
D009/D011/D012/D013 SC 400
D009/D011/D012/D013 SC 400
D009/D011/D012/D013 SC 440
Product Family Problem Desc
D009/D011/D012/D013 SC 440
D009/D011/D012/D013 SC 440
D009/D011/D012/D013 SC 441
D009/D011/D012/D013 SC 441
D009/D011/D012/D013 SC 441
D009/D011/D012/D013 SC 442
D009/D011/D012/D013 SC 442
D009/D011/D012/D013 SC 442
D009/D011/D012/D013 SC 501
D009/D011/D012/D013 SC 501
D009/D011/D012/D013 SC 501
D009/D011/D012/D013 SC 502
D009/D011/D012/D013 SC 502
D009/D011/D012/D013 SC 502
D009/D011/D012/D013 SC 503
D009/D011/D012/D013 SC 503
D009/D011/D012/D013 SC 503
D009/D011/D012/D013 SC 503
D009/D011/D012/D013 SC 504
D009/D011/D012/D013 SC 504
Product Family Problem Desc
D009/D011/D012/D013 SC 505
D009/D011/D012/D013 SC 505
D009/D011/D012/D013 SC 530
D009/D011/D012/D013 SC 530
D009/D011/D012/D013 SC 531
D009/D011/D012/D013 SC 531
D009/D011/D012/D013 SC 532
D009/D011/D012/D013 SC 532
D009/D011/D012/D013 SC 533
D009/D011/D012/D013 SC 533
D009/D011/D012/D013 SC 540
D009/D011/D012/D013 SC 540
D009/D011/D012/D013 SC 540
D009/D011/D012/D013 SC 541
D009/D011/D012/D013 SC 541
D009/D011/D012/D013 SC 542
D009/D011/D012/D013 SC 542
D009/D011/D012/D013 SC 541
D009/D011/D012/D013 SC 543
D009/D011/D012/D013 SC 543
Product Family Problem Desc
D009/D011/D012/D013 SC 543
D009/D011/D012/D013 SC 543
D009/D011/D012/D013 SC 544
D009/D011/D012/D013 SC 544
D009/D011/D012/D013 SC 544
D009/D011/D012/D013 SC 545
D009/D011/D012/D013 SC 545
G081/G120/G121/G122 SC 819
G081/G120/G121/G122 SC 819
D009/D011/D012/D013 NOISE
D009/D011/D012/D013 SC 551
D009/D011/D012/D013 SC 551
D009/D011/D012/D013 SC 551
D009/D011/D012/D013 SC 552
D009/D011/D012/D013 SC 552
D009/D011/D012/D013 SC 552
D009/D011/D012/D013 SC 552
D009/D011/D012/D013 SC 553
Product Family Problem Desc
D009/D011/D012/D013 SC 553
D009/D011/D012/D013 SC 553
D009/D011/D012/D013 SC 554
D009/D011/D012/D013 SC 554
D009/D011/D012/D013 SC 555
D009/D011/D012/D013 SC 555
D009/D011/D012/D013 SC 555
D009/D011/D012/D013 SC 559
D009/D011/D012/D013 SC 559
D009/D011/D012/D013 SC 559
D009/D011/D012/D013 SC 610
D009/D011/D012/D013 SC 610
D009/D011/D012/D013 SC 610
D009/D011/D012/D013 SC 620
D009/D011/D012/D013 SC 620
D009/D011/D012/D013 SC 620
D009/D011/D012/D013 SC 621
D009/D011/D012/D013 SC 621
D009/D011/D012/D013 SC 622
D009/D011/D012/D013 SC 622
Product Family Problem Desc
D009/D011/D012/D013 SC 623
D009/D011/D012/D013 SC 630
D009/D011/D012/D013 SC 633
D009/D011/D012/D013 SC 632
D009/D011/D012/D013 SC 634
D009/D011/D012/D013 SC 635
D009/D011/D012/D013 SC 635
B259/B260/B261 SC 819
B259/B260/B261 SC 824
B259/B260/B261 SC 982
B259/B260/B261 SC 982
B259/B260/B261 SC 868
B259/B260/B261 SC 322
B259/B260/B261 SC 101
B259/B260/B261 SC 101
B259/B260/B261 SC 101
B259/B260/B261 SC 101
B259/B260/B261 SC 120
B259/B260/B261 SC 120
B259/B260/B261 SC 120
B259/B260/B261 SC 120
B259/B260/B261 SC 120
B259/B260/B261 SC 101
B259/B260/B261 SC 101
B259/B260/B261 SC 121
B259/B260/B261 SC 121
B259/B260/B261 SC 121
B259/B260/B261 SC 121
B259/B260/B261 SC 121
B259/B260/B261 SC 143
B259/B260/B261 SC 143
B259/B260/B261 SC 143
B259/B260/B261 SC 143
B259/B260/B261 SC 143
B259/B260/B261 SC 143
B259/B260/B261 SC 144
B259/B260/B261 SC 144
B259/B260/B261 SC 144
B259/B260/B261 SC 144
Product Family Problem Desc
B259/B260/B261 SC 193
B259/B260/B261 SC 193
B259/B260/B261 SC 198
B259/B260/B261 SC 198
B259/B260/B261 SC 198
B259/B260/B261 SC 198
B259/B260/B261 SC 302
B259/B260/B261 SC 302
B259/B260/B261 SC 302
B259/B260/B261 SC 320
B259/B260/B261 SC 320
B259/B260/B261 SC 320
B259/B260/B261 SC 320
B259/B260/B261 SC 321
B259/B260/B261 SC 321
B259/B260/B261 SC 321
B259/B260/B261 SC 322
B259/B260/B261 SC 322
B259/B260/B261 SC 322
B259/B260/B261 SC 322
B259/B260/B261 SC 390
B259/B260/B261 SC 390
B259/B260/B261 SC 391
B259/B260/B261 SC 391
B259/B260/B261 SC 392
B259/B260/B261 SC 392
B259/B260/B261 SC 392
B259/B260/B261 SC 392
B259/B260/B261 SC 392
B259/B260/B261 SC 392
B259/B260/B261 SC 401
B259/B260/B261 SC 401
B259/B260/B261 SC 401
B259/B260/B261 SC 401
Product Family Problem Desc
B259/B260/B261 SC 402
B259/B260/B261 SC 402
B259/B260/B261 SC 402
B259/B260/B261 SC 402
B259/B260/B261 SC 500
B259/B260/B261 SC 500
B259/B260/B261 SC 502
B259/B260/B261 SC 502
B259/B260/B261 SC 502
B259/B260/B261 SC 502
B259/B260/B261 SC 503
B259/B260/B261 SC 503
B259/B260/B261 SC 503
B259/B260/B261 SC 503
B259/B260/B261 SC 504
B259/B260/B261 SC 504
B259/B260/B261 SC 504
B259/B260/B261 SC 504
B259/B260/B261 SC 506
B259/B260/B261 SC 506
B259/B260/B261 SC 541
B259/B260/B261 SC 541
B259/B260/B261 SC 541
B259/B260/B261 SC 541
B259/B260/B261 SC 542
B259/B260/B261 SC 542
B259/B260/B261 SC 542
B259/B260/B261 SC 542
Product Family Problem Desc
B259/B260/B261 SC 543
B259/B260/B261 SC 543
B259/B260/B261 SC 544
B259/B260/B261 SC 544
B259/B260/B261 SC 545
B259/B260/B261 SC 545
B259/B260/B261 SC 545
B259/B260/B261 SC 546
B259/B260/B261 SC 546
B259/B260/B261 SC 546
B259/B260/B261 SC 547
B259/B260/B261 SC 547
B259/B260/B261 SC 547
B259/B260/B261 SC 547
B259/B260/B261 SC 551
B259/B260/B261 SC 551
B259/B260/B261 SC 551
B259/B260/B261 SC 551
B259/B260/B261 SC 551
B259/B260/B261 SC 551
B259/B260/B261 SC 552
B259/B260/B261 SC 552
Product Family Problem Desc
B259/B260/B261 SC 552
B259/B260/B261 SC 552
B259/B260/B261 SC 553
B259/B260/B261 SC 553
B259/B260/B261 SC 555
B259/B260/B261 SC 555
B259/B260/B261 SC 555
B259/B260/B261 SC 556
B259/B260/B261 SC 556
B259/B260/B261 SC 556
B259/B260/B261 SC 590
B259/B260/B261 SC 590
B259/B260/B261 SC 591
B259/B260/B261 SC 591
B259/B260/B261 SC 620
B259/B260/B261 SC 620
B259/B260/B261 SC 620
B259/B260/B261 SC 620
B259/B260/B261 SC 621
B259/B260/B261 SC 621
B259/B260/B261 SC 632
B259/B260/B261 SC 632
B259/B260/B261 SC 633
B259/B260/B261 SC 633
B259/B260/B261 SC 634
B259/B260/B261 SC 635
B259/B260/B261 SC 670
B259/B260/B261 SC 670
Product Family Problem Desc
B259/B260/B261 SC 670
B259/B260/B261 SC 760
B259/B260/B261 SC 760
B259/B260/B261 SC 760
B259/B260/B261 SC 761
B259/B260/B261 SC 761
B259/B260/B261 SC 762
B259/B260/B261 SC 762
B259/B260/B261 SC 800
B259/B260/B261 SC 804
B259/B260/B261 SC 818
B259/B260/B261 SC 818
B259/B260/B261 SC 819
B259/B260/B261 SC 819
B259/B260/B261 SC 820
B259/B260/B261 SC 820
B259/B260/B261 SC 821
B259/B260/B261 SC 823
B259/B260/B261 SC 824
B259/B260/B261 SC 826
B259/B260/B261 SC 827
B259/B260/B261 SC 828
B259/B260/B261 SC 828
B259/B260/B261 SC 829
B259/B260/B261 SC 838
B259/B260/B261 SC 850
B259/B260/B261 SC 851
B259/B260/B261 SC 851
B259/B260/B261 SC 853
B259/B260/B261 SC 853
B259/B260/B261 SC 853
B259/B260/B261 SC 854
B259/B260/B261 SC 854
B259/B260/B261 SC 854
Product Family Problem Desc
B259/B260/B261 SC 855
B259/B260/B261 SC 855
B259/B260/B261 SC 855
B259/B260/B261 SC 856
B259/B260/B261 SC 856
B259/B260/B261 SC 857
B259/B260/B261 SC 866
B259/B260/B261 SC 866
B259/B260/B261 SC 867
B259/B260/B261 SC 868
B259/B260/B261 SC 868
B259/B260/B261 SC 870
B259/B260/B261 SC 870
B259/B260/B261 SC 900
B259/B260/B261 SC 900
B259/B260/B261 SC 901
B259/B260/B261 SC 901
B259/B260/B261 SC 920
B259/B260/B261 SC 920
B259/B260/B261 SC 920
B259/B260/B261 SC 920
B259/B260/B261 SC 921
B259/B260/B261 SC 925
B259/B260/B261 SC 925
B259/B260/B261 SC 925
B259/B260/B261 SC 929
B259/B260/B261 SC 929
B259/B260/B261 SC 929
B259/B260/B261 SC 954
B259/B260/B261 SC 955
B259/B260/B261 SC 964
B259/B260/B261 SC 981
B259/B260/B261 SC 981
B259/B260/B261 SC 981
Product Family Problem Desc
B259/B260/B261 SC 981
B259/B260/B261 SC 982
B259/B260/B261 SC 982
B259/B260/B261 SC 984
B259/B260/B261 SC 984
B262/B284/B288/B292 FAX FORWARDING QUESTIONS
B262/B284/B288/B292 SC 547
B262/B284/B288/B292 SC 547
B262/B284/B288/B292 SC 547
B262/B284/B288/B292 SC 870
B276/B277 SC 870
B276/B277 NETWORK ERRORS
B276/B277 SC 870
C262/C265 PARTS
D010 SC 796
D014/D015 ENVELOPES
D014/D015 SC 866
D014/D015 SC 545
D014/D015 SC 545
D014/D015 SC 545
D014/D015 FINISHER INSTALL ISSUES
D052/D053/D054 FUSER DAMAGE
D052/D053/D054 SC 672
D101/D102/D103 PARTS
D101/D102/D103 WASTE TONER FULL DISPLAYED
H306/H310/H311 SC 544
B259/B260/B261 SC 990
B259/B260/B261 SC 991
B259/B260/B261 SC 992
B259/B260/B261 SC 997
B259/B260/B261 SC 997
B259/B260/B261 SC 998
B259/B260/B261 SC 998
B259/B260/B261 SC 998
B259/B260/B261 SC 998
B259/B260/B261 SC 999
B259/B260/B261 SC 999
B259/B260/B261 SC 999
B259/B260/B261 SC 999
B259/B260/B261 0-20
B259/B260/B261 0-20
Product Family Problem Desc
B259/B260/B261 0-20
B259/B260/B261 0-22
B259/B260/B261 0-21
B259/B260/B261 0-21
B259/B260/B261 00-88
B259/B260/B261 00-88
B259/B260/B261 0-80
B259/B260/B261 0-80
B259/B260/B261 0-80
B259/B260/B261 0-82
B259/B260/B261 0-82
B259/B260/B261 0-82
B259/B260/B261 0-83
B259/B260/B261 0-83
B259/B260/B261 0-83
B259/B260/B261 0-00
B259/B260/B261 0-00
B259/B260/B261 0-04
B259/B260/B261 0-04
B259/B260/B261 0-04
B259/B260/B261 0-05
B259/B260/B261 0-05
Product Family Problem Desc
B259/B260/B261 0-05
B259/B260/B261 0-05
B259/B260/B261 0-07
B259/B260/B261 0-07
B259/B260/B261 0-07
B259/B260/B261 0-07
B259/B260/B261 0-07
B259/B260/B261 0-07
B259/B260/B261 NO TX/RX
B259/B260/B261 NO TX/RX
B262/B284/B288/B292 CANNOT SCAN TO LOCAL PC
B262/B284/B288/B292 CANNOT SCAN TO E-MAIL
Product Family Problem Desc
B262/B284/B288/B292 CANNOT SCAN TO E-MAIL
B262/B284/B288/B292 SCAN TO FOLDER
B262/B284/B288/B292 SCAN TO FOLDER
B262/B284/B288/B292 CANNOT SCAN TO LOCAL PC
B276/B277 SC 990
B276/B277 CANNOT SCAN TO E-MAIL
B276/B277 CANNOT SCAN TO E-MAIL
C235/C244 SC 07-70
C235/C244 SC 07-70
C235/C244 SC 07-72
C235/C244 SC 07-72
C235/C244 SC 07-72
C235/C244 SC 20-00
C235/C244 SC 20-00
C235/C244 SC 21-00
C235/C244 SC 21-00
C235/C244 SC 21-00
C235/C244 SC 22-00
C235/C244 SC 22-00
C235/C244 SC 30-01
C235/C244 SC 30-01
C235/C244 SC 30-01
C235/C244 SC 31-10
C235/C244 SC 31-10
C235/C244 SC 31-10
C235/C244 SC 31-10
C235/C244 SC 31-10
C235/C244 SC 31-11
C235/C244 SC 31-11
C235/C244 SC 31-11
C235/C244 SC 31-11
C235/C244 SC 31-11
C235/C244 SC 31-12
C235/C244 SC 31-12
Product Family Problem Desc
C235/C244 SC 31-12
C235/C244 SC 31-12
C235/C244 SC 31-13
C235/C244 SC 31-20
C235/C244 SC 31-20
C235/C244 SC 31-20
C235/C244 SC 31-20
C235/C244 SC 31-20
C235/C244 SC 31-40
C235/C244 SC 31-40
C235/C244 SC 31-41
C235/C244 SC 31-50
C235/C244 SC 31-50
C235/C244 SC 31-51
C235/C244 SC 31-52
C235/C244 SC 31-60
C235/C244 SC 41-00
C235/C244 SC 41-00
C235/C244 SC 41-00
C235/C244 SC 41-00
C235/C244 SC 41-01
C235/C244 SC 41-01
C235/C244 SC 41-01
C235/C244 SC 41-01
C235/C244 SC 41-10
C235/C244 SC 41-10
C235/C244 SC 41-10
C235/C244 SC 41-11
C235/C244 SC 41-11
C235/C244 SC 41-11
C235/C244 SC 45-00
C235/C244 SC 45-00
C235/C244 SC 45-00
C235/C244 SC 45-10
Product Family Problem Desc
C235/C244 SC 45-10
C235/C244 SC 45-10
D009/D011/D012/D013 DRIVERS
D009/D011/D012/D013 0-20
D009/D011/D012/D013 0-21
D009/D011/D012/D013 0-21
D009/D011/D012/D013 0-21
D009/D011/D012/D013 0-22
D009/D011/D012/D013 00-88
D009/D011/D012/D013 00-88
D009/D011/D012/D013 0-80
D009/D011/D012/D013 0-80
D009/D011/D012/D013 0-80
D009/D011/D012/D013 0-82
D009/D011/D012/D013 0-82
D009/D011/D012/D013 0-82
D009/D011/D012/D013 0-83
D009/D011/D012/D013 0-83
Product Family Problem Desc
D009/D011/D012/D013 0-83
D009/D011/D012/D013 0-00
D009/D011/D012/D013 0-00
D009/D011/D012/D013 0-00
D009/D011/D012/D013 0-00
D009/D011/D012/D013 0-04
D009/D011/D012/D013 0-04
D009/D011/D012/D013 0-04
D009/D011/D012/D013 0-05
D009/D011/D012/D013 0-05
D009/D011/D012/D013 0-05
D009/D011/D012/D013 0-05
D009/D011/D012/D013 0-07
D009/D011/D012/D013 0-07
D009/D011/D012/D013 0-07
D009/D011/D012/D013 0-07
D009/D011/D012/D013 0-07
D009/D011/D012/D013 0-07
D009/D011/D012/D013 SC 999
D009/D011/D012/D013 SC 999
D009/D011/D012/D013 SC 999
D009/D011/D012/D013 SC 999
D009/D011/D012/D013 SC 999
D009/D011/D012/D013 SC 984
D009/D011/D012/D013 SC 984
D009/D011/D012/D013 SC 984
D009/D011/D012/D013 SC 982
D009/D011/D012/D013 SC 982
D009/D011/D012/D013 SC 982
D009/D011/D012/D013 SC 981
B246/B248/B249 SC 315
B246/B248/B249 FAX FORWARDING QUESTIONS
Product Family Problem Desc
B246/B248/B249 FAX FORWARDING QUESTIONS
B246/B248/B249 FAX FORWARDING QUESTIONS
D009/D011/D012/D013 15-03
Product Family Problem Desc
D009/D011/D012/D013 6-Jun
D009/D011/D012/D013 6-Jun
D009/D011/D012/D013 6-Jun
D009/D011/D012/D013 PASSWORDS
D009/D011/D012/D013 PASSWORDS
D009/D011/D012/D013 NO TX/RX
D009/D011/D012/D013 NO TX/RX
D010 0-20
D010 0-20
D010 0-20
D010 0-20
D010 0-21
D010 0-21
D010 0-21
Product Family Problem Desc
D010 0-22
D010 00-88
D010 00-88
D010 0-80
D010 0-80
D010 0-82
D010 0-82
D010 0-82
D010 0-83
D010 0-83
D010 0-83
D010 0-00
D010 0-00
D010 0-04
D010 0-04
D010 0-04
D010 0-05
D010 0-05
Product Family Problem Desc
D010 0-05
D010 0-05
D010 0-07
D010 0-07
D010 0-07
D010 0-07
D010 0-07
D010 0-07
A257/A269/B023 FIERY
B121/B122/B123 SC 984
B121/B122/B123 SC 984
B121/B122/B123 SC 984
B121/B122/B123 SC 982
B121/B122/B123 SC 982
B121/B122/B123 SC 982
B121/B122/B123 SC 981
B121/B122/B123 SC 981
B121/B122/B123 SC 981
B121/B122/B123 SC 981
B121/B122/B123 SC 964
B121/B122/B123 SC 955
B121/B122/B123 SC 954
B121/B122/B123 SC 929
B121/B122/B123 SC 929
B121/B122/B123 SC 929
B121/B122/B123 SC 925
B121/B122/B123 SC 921
B121/B122/B123 SC 920
B121/B122/B123 SC 901
B121/B122/B123 SC 901
B121/B122/B123 SC 901
B121/B122/B123 SC 900
B121/B122/B123 SC 870
B121/B122/B123 SC 868
B121/B122/B123 SC 868
B121/B122/B123 SC 867
B121/B122/B123 SC 866
Product Family Problem Desc
B121/B122/B123 SC 857
B121/B122/B123 SC 856
B121/B122/B123 SC 856
B121/B122/B123 SC 856
B121/B122/B123 SC 855
B121/B122/B123 SC 855
B121/B122/B123 SC 855
B132/B200 SCANNER FUNCTIONS
B132/B200 E 04
B132/B200 COLOR INCORRECT
B132/B200 SC 561
B140-B143/B163/B228 SC 818
B140-B143/B163/B228 SC 818
B140-B143/B163/B228 SC 818
B140-B143/B163/B228 SC 818
B140-B143/B163/B228 SCANNER FUNCTIONS
B140-B143/B163/B228 CONSTANT ADD PAPER / RESET TRAY
B178/B180/B202 PLEASE WAIT FUSER UP TO TEMP
B205/B209 JAM CODE 011
B222/B224/G878 COPYING IS DISPLAYED - NO OPERATION
B222/B224/G878 JAM REGISTRATION
D014/D015 FIERY
D014/D015 CANNOT SCAN TO E-MAIL
D014/D015 SC 230
D014/D015 SC 230
D014/D015 SC 230
D014/D015 SC 230
D014/D015 SC 231
D014/D015 SC 231
D014/D015 SC 231
D014/D015 SC 232
D014/D015 SC 232
D014/D015 SC 232
D014/D015 SC 233
D014/D015 SC 233
D014/D015 SC 233
D014/D015 SC 234
D014/D015 SC 234
D014/D015 SC 234
Product Family Problem Desc
D014/D015 SC 235
D014/D015 SC 235
D014/D015 SC 235
D014/D015 SC 236
D014/D015 SC 236
D014/D015 SC 236
D014/D015 SC 237
D014/D015 SC 237
D014/D015 SC 237
D052/D053/D054 SC 672
D052/D053/D054 SCANNER FUNCTIONS
D052/D053/D054 NO DIAL TONE
D052/D053/D054 USER TOOLS
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 672
D052/D053/D054 SC 670
D101/D102/D103 SCANNER FUNCTIONS
H523 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
B129/B130/B168 SC 144
B129/B130/B168 SC 820
B129/B130/B168 SC 824
B129/B130/B168 SC 143
B129/B130/B168 SC 143
B129/B130/B168 SC 143
B129/B130/B168 SC 143
Product Family Problem Desc
B129/B130/B168 SC 144
B129/B130/B168 SC 144
B129/B130/B168 SC 144
B129/B130/B168 SC 144
B129/B130/B168 SC 193
B129/B130/B168 SC 193
B129/B130/B168 SC 198
B129/B130/B168 SC 198
B129/B130/B168 SC 198
B129/B130/B168 SC 321
B129/B130/B168 SC 321
B129/B130/B168 SC 321
B129/B130/B168 SC 545
B129/B130/B168 SC 545
B129/B130/B168 SC 545
B129/B130/B168 SC 590
B129/B130/B168 SC 590
B129/B130/B168 SC 630
B129/B130/B168 SC 632
B129/B130/B168 SC 632
B129/B130/B168 SC 633
B129/B130/B168 SC 633
B129/B130/B168 SC 634
B129/B130/B168 SC 635
B129/B130/B168 SC 670
B129/B130/B168 SC 670
B129/B130/B168 SC 670
B129/B130/B168 SC 760
B129/B130/B168 SC 760
B129/B130/B168 SC 760
B129/B130/B168 SC 761
B129/B130/B168 SC 761
B129/B130/B168 SC 762
Product Family Problem Desc
B129/B130/B168 SC 762
B129/B130/B168 SC 800
B129/B130/B168 SC 804
B129/B130/B168 SC 818
B129/B130/B168 SC 818
B129/B130/B168 SC 818
B129/B130/B168 SC 819
B129/B130/B168 SC 819
B129/B130/B168 SC 820
B129/B130/B168 SC 820
B129/B130/B168 SC 820
B129/B130/B168 SC 821
B129/B130/B168 SC 823
B129/B130/B168 SC 823
B129/B130/B168 SC 824
B129/B130/B168 SC 824
B129/B130/B168 SC 826
B129/B130/B168 SC 827
B129/B130/B168 SC 827
B129/B130/B168 SC 828
B129/B130/B168 SC 828
B129/B130/B168 SC 829
B129/B130/B168 SC 829
B129/B130/B168 SC 838
B129/B130/B168 SC 850
B129/B130/B168 SC 850
B129/B130/B168 SC 851
B129/B130/B168 SC 851
B129/B130/B168 SC 853
B129/B130/B168 SC 853
B129/B130/B168 SC 853
B129/B130/B168 SC 854
B129/B130/B168 SC 854
B129/B130/B168 SC 855
Product Family Problem Desc
B129/B130/B168 SC 855
B129/B130/B168 SC 856
B129/B130/B168 SC 856
B147/B149/B190 LINES BLACK / LEAD TO TRAIL
B178/B180/B202 JAM CODE 125
B286/B289 PLEASE WAIT FUSER UP TO TEMP
D009/D011/D012/D013 NOISE
D010 NO TX/RX
D010 NO TX/RX
D010 SCAN TO FOLDER
D010 SCAN TO FOLDER
D014/D015 00-88
D014/D015 00-88
D014/D015 0-80
D014/D015 0-80
D014/D015 0-82
D014/D015 0-82
D014/D015 0-82
D014/D015 0-83
D014/D015 0-83
D014/D015 0-83
D014/D015 0-04
D014/D015 0-05
D014/D015 0-05
D014/D015 0-05
D014/D015 0-05
D014/D015 0-07
D014/D015 0-07
D014/D015 0-07
D014/D015 0-07
D014/D015 0-07
D014/D015 0-07
D009/D011/D012/D013 OVERTONING
D009/D011/D012/D013 DF JAMS
D009/D011/D012/D013 SC 120
D009/D011/D012/D013 NOISE
D009/D011/D012/D013 OVERTONING
D009/D011/D012/D013 OVERTONING
D009/D011/D012/D013 PARTS
D009/D011/D012/D013 SC 120
G081/G120/G121/G122 SC 302
G081/G120/G121/G122 SC 302
G081/G120/G121/G122 SC 302
G081/G120/G121/G122 SC 302
G081/G120/G121/G122 SC 440
Product Family Problem Desc
G081/G120/G121/G122 SC 440
G081/G120/G121/G122 SC 440
G081/G120/G121/G122 SC 440
G081/G120/G121/G122 SC 440
G165/G166/G167 SC 400
B286/B289 SC 870
B295/B297 SCANNER FUNCTIONS
D007/D008 SCANNER FUNCTIONS
D009/D011/D012/D013 PASSWORDS
D009/D011/D012/D013 PASSWORDS
D009/D011/D012/D013 SC 763
D009/D011/D012/D013 SC 763
D009/D011/D012/D013 SC 763
Product Family Problem Desc
D009/D011/D012/D013 SC 763
D009/D011/D012/D013 SC 764
D009/D011/D012/D013 SC 764
D009/D011/D012/D013 SC 764
D009/D011/D012/D013 SC 764
D009/D011/D012/D013 PARTS
D009/D011/D012/D013 PARTS
D009/D011/D012/D013 ENVELOPES
D009/D011/D012/D013 SC 763
Product Family Problem Desc
D009/D011/D012/D013 SC 764
D009/D011/D012/D013 NOISE
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 670
D014/D015 SC 670
D014/D015 SC 670
D014/D015 LAN FAX SPECIFICATIONS / DRIVER SELECTION
G081/G120/G121/G122 SC 471
Product Family Problem Desc
G081/G120/G121/G122 SC 471
G081/G120/G121/G122 SC 471
G081/G120/G121/G122 SC 487
G081/G120/G121/G122 SC 487
G081/G120/G121/G122 SC 530
G081/G120/G121/G122 SC 530
G081/G120/G121/G122 SC 531
G081/G120/G121/G122 SC 531
G081/G120/G121/G122 SC 532
G081/G120/G121/G122 SC 532
G081/G120/G121/G122 SC 543
G081/G120/G121/G122 SC 543
G081/G120/G121/G122 SC 543
G081/G120/G121/G122 SC 543
G081/G120/G121/G122 SC 544
G081/G120/G121/G122 SC 544
G081/G120/G121/G122 SC 544
G081/G120/G121/G122 SC 544
G081/G120/G121/G122 SC 544
G081/G120/G121/G122 SC 580
Product Family Problem Desc
G081/G120/G121/G122 SC 580
G081/G120/G121/G122 SC 580
G081/G120/G121/G122 SC 580
G081/G120/G121/G122 SC 581
G081/G120/G121/G122 SC 581
G081/G120/G121/G122 SC 622
G081/G120/G121/G122 SC 680
G081/G120/G121/G122 SC 680
B039/B040/B043/B120 SC 302
B051/B052/B156 SC 520
B051/B052/B156 SC 520
B051/B052/B156 SC 520
B079/082/135/138/182/ OP PANEL BUTTONS - NO RESPONSE
183
D009/D011/D012/D013 DISTORTED IMAGE
D010 SC 203
D010 SC 203
D010 SC 203
D052/D053/D054 FINISHER INSTALL ISSUES
G081/G120/G121/G122 COLORS MISALIGNED
Product Family Problem Desc
G091/G094/G095/G112- PCU COUNTER QUESTIONS
G116
G160/G161 SC 195
H535/H537 FACSIMILE FEATURES
H555/H556/H557 G 3 KIT INSTALLATION / ISSUES
H555/H556/H557 CANNOT SCAN TO E-MAIL
H915/H916 GENERAL INFORMATION
H915/H916 GENERAL INFORMATION
A283/A284 JAM BYPASS
B044/B045/B046 TRANSMIT/ TX IMAGE REDUCED
B079/082/135/138/182/ TRANSMIT/ TX IMAGE REDUCED
183
B121/B122/B123 TRANSMIT/ TX IMAGE REDUCED
B129/B130/B168 TRANSMIT/ TX IMAGE REDUCED
B132/B200 SC 543
B132/B200 PARTS
B147/B149/B190 TRANSMIT/ TX IMAGE REDUCED
B178/B180/B202 TRANSMIT/ TX IMAGE REDUCED
B186 BLANK DISPLAY
B205/B209 SC 543
B205/B209 SC 543
B205/B209 SC 543
B205/B209 TRANSMIT/ TX IMAGE REDUCED
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 TRANSMIT/ TX IMAGE REDUCED
B229 TRANSMIT/ TX IMAGE REDUCED
B229 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B230/B237 TRANSMIT/ TX IMAGE REDUCED
B234/B235/B236 SC 360
B234/B235/B236 PLEASE WAIT FUSER UP TO TEMP
B234/B235/B236 LIGHT/FADED IMAGE
B246/B248/B249 SC 345
B246/B248/B249 TANDEM TRAY ISSUES
B246/B248/B249 TRANSMIT/ TX IMAGE REDUCED
Product Family Problem Desc
B259/B260/B261 TRANSMIT/ TX IMAGE REDUCED
B262/B284/B288/B292 USER TOOLS
D009/D011/D012/D013 PASSWORDS
D010 SC 997
D014/D015 PASSWORDS
D014/D015 PASSWORDS
D014/D015 PASSWORDS
D017/D018/D019/D020 0-20
D017/D018/D019/D020 0-20
Product Family Problem Desc
D017/D018/D019/D020 0-20
D017/D018/D019/D020 0-20
D017/D018/D019/D020 PASSWORDS
D017/D018/D019/D020 PASSWORDS
D017/D018/D019/D020 PASSWORDS
D017/D018/D019/D020 PASSWORDS
D017/D018/D019/D020 PASSWORDS
D017/D018/D019/D020 NO TX/RX
D017/D018/D019/D020 NO TX/RX
D052/D053/D054 SYSTEM
D052/D053/D054 TRANSMIT/ TX IMAGE REDUCED
D052/D053/D054 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
D101/D102/D103 SC 495
G060/G080/G082 TRANSMIT/ TX IMAGE REDUCED
G081/G120/G121/G122 COLORS MISALIGNED
D009/D011/D012/D013 SC 302
D014/D015 FIERY
D017/D018/D019/D020 SC 542
D017/D018/D019/D020 SC 101
D017/D018/D019/D020 SC 101
D017/D018/D019/D020 SC 101
D017/D018/D019/D020 SC 101
D017/D018/D019/D020 SC 101
D017/D018/D019/D020 SC 101
D052/D053/D054 PASSWORDS
Product Family Problem Desc
D052/D053/D054 CANNOT SCAN TO E-MAIL
D052/D053/D054 CANNOT SCAN TO E-MAIL
D052/D053/D054 SC 997
D101/D102/D103 PASSWORDS
D101/D102/D103 CANNOT SCAN TO E-MAIL
A229 SC 990
A741 CONTROLLER CONFIG/INSTALL
B121/B122/B123 USER TOOLS
B132/B200 LIGHT/FADED IMAGE
B140-B143/B163/B228 JAM CODE 004
B140-B143/B163/B228 SC 511
B205/B209 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
B205/B209 0-20
B205/B209 0-20
B205/B209 0-20
B205/B209 0-20
B205/B209 0-21
B205/B209 0-21
B205/B209 0-21
B205/B209 0-22
B205/B209 00-88
B205/B209 00-88
B205/B209 0-80
B205/B209 0-80
B205/B209 0-82
B205/B209 0-82
B205/B209 0-82
Product Family Problem Desc
B205/B209 0-83
B205/B209 0-83
B205/B209 0-83
B205/B209 0-00
B205/B209 0-00
B205/B209 0-04
B205/B209 0-04
B205/B209 0-04
B205/B209 0-05
B205/B209 0-05
B205/B209 0-05
B205/B209 0-05
B205/B209 0-07
B205/B209 0-07
B205/B209 0-07
B205/B209 0-07
B205/B209 0-07
B205/B209 0-07
B205/B209 PASSWORDS
B205/B209 PASSWORDS
B205/B209 CANNOT SCAN TO E-MAIL
B205/B209 CANNOT SCAN TO E-MAIL
B222/B224/G878 00-88
B222/B224/G878 00-88
B222/B224/G878 0-80
B222/B224/G878 0-80
B222/B224/G878 0-82
B222/B224/G878 0-82
B222/B224/G878 0-82
B222/B224/G878 0-83
B222/B224/G878 0-83
B222/B224/G878 0-83
B222/B224/G878 0-00
Product Family Problem Desc
B222/B224/G878 0-00
B222/B224/G878 0-04
B222/B224/G878 0-04
B222/B224/G878 0-04
B222/B224/G878 0-05
B222/B224/G878 0-05
B222/B224/G878 0-05
B222/B224/G878 0-05
B222/B224/G878 0-07
B222/B224/G878 0-07
B222/B224/G878 0-07
B222/B224/G878 0-07
B222/B224/G878 0-07
B222/B224/G878 0-07
B222/B224/G878 PASSWORDS
B222/B224/G878 CANNOT SCAN TO E-MAIL
B222/B224/G878 CANNOT SCAN TO E-MAIL
B246/B248/B249 SC 501
B246/B248/B249 SC 501
B262/B284/B288/B292 PASSWORDS
B262/B284/B288/B292 KEY COUNTER INFORMATION
B262/B284/B288/B292 PASSWORDS
B276/B277 CANNOT PRINT ACROSS NETWORK
B276/B277 CANNOT PRINT ACROSS NETWORK
B276/B277 KEY COUNTER INFORMATION
D007/D008 00-88
D007/D008 00-88
D007/D008 0-80
D007/D008 0-80
D007/D008 0-80
D007/D008 0-82
D007/D008 0-82
Product Family Problem Desc
D007/D008 0-82
D007/D008 0-83
D007/D008 0-83
D007/D008 0-83
D007/D008 0-00
D007/D008 0-00
D007/D008 0-04
D007/D008 0-04
D007/D008 0-04
D007/D008 0-05
D007/D008 0-05
D007/D008 0-05
D007/D008 0-05
D007/D008 0-07
D007/D008 0-07
D007/D008 0-07
D007/D008 0-07
D007/D008 0-07
D007/D008 0-07
D010 PASSWORDS
D010 PASSWORDS
D010 PASSWORDS
D014/D015 SC 268
D017/D018/D019/D020 SC 541
D017/D018/D019/D020 SC 541
D017/D018/D019/D020 SC 541
D017/D018/D019/D020 SC 541
D017/D018/D019/D020 SC 541
D017/D018/D019/D020 SC 542
D017/D018/D019/D020 SC 542
D017/D018/D019/D020 SC 542
D017/D018/D019/D020 SC 542
D017/D018/D019/D020 SC 542
D017/D018/D019/D020 SC 543
D017/D018/D019/D020 SC 543
D017/D018/D019/D020 SC 543
H555/H556/H557 SC 392
H555/H556/H557 SC 322
H555/H556/H557 SC 550
H555/H556/H557 SC 552
H555/H556/H557 SC 544
H555/H556/H557 SC 542
H555/H556/H557 SC 548
H555/H556/H557 SC 548
H555/H556/H557 SC 547
H555/H556/H557 SC 101
H555/H556/H557 SC 101
H555/H556/H557 SC 101
H555/H556/H557 SC 302
H555/H556/H557 SC 302
H555/H556/H557 SC 302
H555/H556/H557 SC 320
H555/H556/H557 SC 320
H555/H556/H557 SC 320
H555/H556/H557 SC 391
H555/H556/H557 SC 391
H555/H556/H557 SC 401
H555/H556/H557 SC 401
Product Family Problem Desc
H555/H556/H557 SC 401
H555/H556/H557 SC 401
H555/H556/H557 SC 402
H555/H556/H557 SC 402
H555/H556/H557 SC 402
H555/H556/H557 SC 402
H555/H556/H557 SC 500
H555/H556/H557 SC 500
H555/H556/H557 SC 500
H555/H556/H557 SC 543
H555/H556/H557 SC 543
H555/H556/H557 SC 546
H555/H556/H557 SC 546
H555/H556/H557 SC 546
H555/H556/H557 SC 547
H555/H556/H557 SC 549
H555/H556/H557 SC 549
H555/H556/H557 SC 551
H555/H556/H557 SC 552
H555/H556/H557 SC 692
H555/H556/H557 SC 692
H555/H556/H557 SC 692
H555/H556/H557 SC 2001
H555/H556/H557 SC 392
H555/H556/H557 SC 542
H555/H556/H557 SC 542
H555/H556/H557 SC 542
H555/H556/H557 SC 542
H555/H556/H557 SC 542
H555/H556/H557 SC 543
H555/H556/H557 SC 544
H555/H556/H557 SC 544
Product Family Problem Desc
H555/H556/H557 SC 544
H555/H556/H557 SC 546
H555/H556/H557 SC 547
H555/H556/H557 SC 547
H555/H556/H557 SC 549
H555/H556/H557 SC 551
D017/D018/D019/D020 SC 121
D017/D018/D019/D020 SC 121
D017/D018/D019/D020 SC 121
D017/D018/D019/D020 SC 121
D017/D018/D019/D020 SC 121
D017/D018/D019/D020 SC 141
D017/D018/D019/D020 SC 141
D017/D018/D019/D020 SC 141
D017/D018/D019/D020 SC 142
D017/D018/D019/D020 SC 142
D017/D018/D019/D020 SC 142
D017/D018/D019/D020 SC 142
D017/D018/D019/D020 SC 142
D017/D018/D019/D020 SC 142
D017/D018/D019/D020 SC 142
Product Family Problem Desc
D017/D018/D019/D020 SC 143
D017/D018/D019/D020 SC 143
D017/D018/D019/D020 SC 143
D017/D018/D019/D020 SC 143
D017/D018/D019/D020 SC 143
D017/D018/D019/D020 SC 143
D017/D018/D019/D020 SC 143
D017/D018/D019/D020 SC 161
D017/D018/D019/D020 SC 161
D017/D018/D019/D020 SC 161
D017/D018/D019/D020 SC 165
D017/D018/D019/D020 SC 165
D017/D018/D019/D020 SC 240
D017/D018/D019/D020 SC 240
D017/D018/D019/D020 SC 240
D017/D018/D019/D020 SC 240
D017/D018/D019/D020 SC 230
D017/D018/D019/D020 SC 230
D017/D018/D019/D020 SC 230
D017/D018/D019/D020 SC 231
Product Family Problem Desc
D017/D018/D019/D020 SC 231
D017/D018/D019/D020 SC 231
D017/D018/D019/D020 SC 302
D017/D018/D019/D020 SC 302
D017/D018/D019/D020 SC 350
D017/D018/D019/D020 SC 350
D017/D018/D019/D020 SC 350
D017/D018/D019/D020 SC 350
D017/D018/D019/D020 SC 350
B022/B027 SC 793
B022/B027 SC 793
B230/B237 PAPER TRAY SELECTION FOR FAX
D017/D018/D019/D020 SC 202
D017/D018/D019/D020 SC 202
D017/D018/D019/D020 SC 202
D017/D018/D019/D020 SC 203
Product Family Problem Desc
D017/D018/D019/D020 SC 203
D017/D018/D019/D020 SC 203
D017/D018/D019/D020 SC 204
D017/D018/D019/D020 SC 204
D017/D018/D019/D020 SC 204
G071 SC 990
Product Family Problem Desc
G081/G120/G121/G122 TRANSFER BELT ISSUES
G081/G120/G121/G122 SC 640
G081/G120/G121/G122 SC 640
G081/G120/G121/G122 SC 640
G081/G120/G121/G122 SC 818
G081/G120/G121/G122 SC 819
G081/G120/G121/G122 SC 822
A095/A096/A097 SC 547
A095/A096/A097 SC 547
A109/A172/A199 SC 547
A133/A195/A217 SC 547
A133/A195/A217 SC 547
A153-A162/A204-A214 SC 547
A193/A224/A264 SC 547
A193/A224/A264 SC 547
A193/A224/A264 SC 547
A193/A224/A264 SC 547
A193/A224/A264 SC 547
A193/A224/A264 SC 900
A193/A224/A264 SC 900
A229 SC 547
A230/A231/A232 SC 547
A230/A231/A232 SC 547
A230/A231/A232 SC 547
A230/A231/A232 SC 547
A246/A247/A248 SC 569
A250/B001 SC 547
A250/B001 SC 547
Product Family Problem Desc
A250/B001 SC 547
A250/B001 SC 547
A258/A259/A260/B017/B SC 547
018
A265/A267 SC 547
A265/A267 SC 547
A283/A284 SC 547
A283/A284 SC 547
A292/A293/B098 SC 547
A294/A295 SC 547
B022/B027 SC 547
B022/B027 SC 547
B039/B040/B043/B120 SC 547
B051/B052/B156 SC 547
B051/B052/B156 SC 430
B051/B052/B156 SC 430
B051/B052/B156 SC 430
B064/B065 SC 547
B064/B065 SC 547
B064/B065 NVRAM DAMAGED WHEN REMOVED
B064/B065 SC 547
B064/B065 SC 550
B070/B071 SC 547
B070/B071 SC 547
B070/B071 SC 547
B070/B071 SC 547
B070/B071 NVRAM DAMAGED WHEN REMOVED
B070/B071 JAM CODE 073
B079/082/135/138/182/ SC 547
183
B121/B122/B123 PASSWORDS
B121/B122/B123 PASSWORDS
B132/B200 SC 547
B132/B200 SC 547
Product Family Problem Desc
B132/B200 SC 547
B132/B200 FUSER DAMAGE
B132/B200 PRINT JOB NOT PRINTING
B132/B200 PRINT CONTROLLER/NIB
B132/B200 FIERY
B132/B200 FIERY
B132/B200 PARTS
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 NVRAM DAMAGED WHEN REMOVED
B140-B143/B163/B228 SCANNER CONFIGURATION
B140-B143/B163/B228 SCAN TO FOLDER
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B205/B209 CONTROLLER CONFIG/INSTALL
B222/B224/G878 COUNTER ISSUES
B222/B224/G878 DOG EARS
B222/B224/G878 SC 565
B222/B224/G878 DJ 53
B222/B224/G878 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
B222/B224/G878 WRINKLED, CREASED OR DAMAGED COPIES
B234/B235/B236 SC 547
B234/B235/B236 SC 547
B234/B235/B236 SC 547
B234/B235/B236 SC 990
B234/B235/B236 SC 990
B234/B235/B236 SC 990
B234/B235/B236 NVRAM DAMAGED WHEN REMOVED
B234/B235/B236 SC 990
B234/B235/B236 SC 990
B234/B235/B236 SC 990
B234/B235/B236 SC 990
B234/B235/B236 SC 406
Product Family Problem Desc
B234/B235/B236 SC 990
B246/B248/B249 SC 547
B246/B248/B249 SC 547
B246/B248/B249 SC 547
B246/B248/B249 SC 552
B246/B248/B249 NVRAM DAMAGED WHEN REMOVED
B246/B248/B249 SC 495
B246/B248/B249 WASTE TONER FULL DISPLAYED
B262/B284/B288/B292 SC 547
B262/B284/B288/B292 TTI/HEADER
B262/B284/B288/B292 SC 142
B264/B265 SC 547
B291/B296 SC 547
B291/B296 SC 547
B295/B297 SC 547
B295/B297 PRINT OPTION NOT RECOGNIZED
C229/C233/C239 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
C231/C237/C238/C248 DRIVERS
D007/D008 SC 547
D007/D008 SC 547
D007/D008 SC 547
D007/D008 CHECKERED MARK ON/OFF
D007/D008 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D009/D011/D012/D013 FAX OPTION NOT RECOGNIZED
Product Family Problem Desc
D009/D011/D012/D013 FAX OPTION NOT RECOGNIZED
D009/D011/D012/D013 SC 304
D009/D011/D012/D013 DJ 53
D009/D011/D012/D013 SC 304
D009/D011/D012/D013 SC 641
D009/D011/D012/D013 SC 641
D009/D011/D012/D013 SC 641
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 650
Product Family Problem Desc
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 650
D009/D011/D012/D013 SC 651
D009/D011/D012/D013 SC 651
D009/D011/D012/D013 SC 670
D009/D011/D012/D013 SC 670
D009/D011/D012/D013 SC 670
D009/D011/D012/D013 SC 670
D009/D011/D012/D013 SC 672
D009/D011/D012/D013 SC 672
D009/D011/D012/D013 SC 672
D009/D011/D012/D013 SC 672
D009/D011/D012/D013 SC 672
D009/D011/D012/D013 SC 687
D009/D011/D012/D013 SC 687
D009/D011/D012/D013 SC 687
D009/D011/D012/D013 SC 700
Product Family Problem Desc
D009/D011/D012/D013 SC 700
D009/D011/D012/D013 SC 701
D009/D011/D012/D013 SC 701
D009/D011/D012/D013 SC 721
D009/D011/D012/D013 SC 721
D009/D011/D012/D013 SC 723
D009/D011/D012/D013 SC 723
D009/D011/D012/D013 SC 723
D009/D011/D012/D013 SC 725
D009/D011/D012/D013 SC 725
D009/D011/D012/D013 SC 725
D009/D011/D012/D013 SC 726
D009/D011/D012/D013 SC 726
D009/D011/D012/D013 SC 727
D009/D011/D012/D013 SC 727
D009/D011/D012/D013 SC 728
D009/D011/D012/D013 SC 728
D009/D011/D012/D013 SC 730
D009/D011/D012/D013 SC 730
D009/D011/D012/D013 SC 740
Product Family Problem Desc
D009/D011/D012/D013 SC 740
D009/D011/D012/D013 SC 740
D009/D011/D012/D013 SC 741
D009/D011/D012/D013 SC 741
D009/D011/D012/D013 SC 741
D009/D011/D012/D013 SC 742
D009/D011/D012/D013 SC 742
D009/D011/D012/D013 SC 743
D009/D011/D012/D013 SC 743
D009/D011/D012/D013 SC 744
D009/D011/D012/D013 SC 744
D009/D011/D012/D013 SC 750
D009/D011/D012/D013 SC 750
D009/D011/D012/D013 SC 753
D009/D011/D012/D013 SC 753
D009/D011/D012/D013 SC 760
D009/D011/D012/D013 SC 760
D009/D011/D012/D013 SC 761
D009/D011/D012/D013 SC 761
G081/G120/G121/G122 SC 820
G081/G120/G121/G122 SC 821
G147 SC 547
Product Family Problem Desc
H515/H551 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
H515/H551 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
B121/B122/B123 SC 854
B121/B122/B123 SC 854
B121/B122/B123 SC 854
B121/B122/B123 SC 853
B121/B122/B123 SC 853
B121/B122/B123 SC 853
B121/B122/B123 SC 851
B121/B122/B123 SC 851
B121/B122/B123 SC 850
B121/B122/B123 SC 850
B121/B122/B123 SC 838
B121/B122/B123 SC 829
B121/B122/B123 SC 829
B121/B122/B123 SC 828
B121/B122/B123 SC 828
B121/B122/B123 SC 827
B121/B122/B123 SC 826
B121/B122/B123 SC 824
B121/B122/B123 SC 824
B121/B122/B123 SC 823
B121/B122/B123 SC 823
B147/B149/B190 DUPLEX COPIES PRIN IN INCORRECT ORDER
B222/B224/G878 PAPER TRAY SELECTION FOR FAX
B222/B224/G878 FIRMWARE LOADING ISSUES
B222/B224/G878 FIRMWARE LOADING ISSUES
B222/B224/G878 NO TX/RX
B222/B224/G878 NO TX/RX
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SCAN TO FOLDER
Product Family Problem Desc
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SCAN TO FOLDER
B222/B224/G878 SCAN TO FOLDER
B229 00-88
B229 00-88
B229 0-80
Product Family Problem Desc
B229 0-80
B229 0-82
B229 0-82
B229 0-82
B229 0-83
B229 0-83
B229 0-83
B229 0-00
B229 0-00
B229 0-04
B229 0-04
B229 0-04
B229 0-05
B229 0-05
B229 0-05
B229 0-05
B229 0-07
B229 0-07
B229 0-07
B229 0-07
B229 0-07
B229 0-07
Product Family Problem Desc
B229 05-10 CODE
B229 02-50 CODE
B229 02-50 CODE
B229 VOLUME ADJUSTMENT
B230/B237 00-88
Product Family Problem Desc
B230/B237 00-88
B230/B237 0-80
B230/B237 0-80
B230/B237 0-82
B230/B237 0-82
B230/B237 0-82
B230/B237 0-83
B230/B237 0-83
B230/B237 0-83
B230/B237 0-00
B230/B237 0-00
B230/B237 0-04
B230/B237 0-04
B230/B237 0-04
B230/B237 0-05
B230/B237 0-05
B230/B237 0-05
B230/B237 0-05
Product Family Problem Desc
B230/B237 0-07
B230/B237 0-07
B230/B237 0-07
B230/B237 0-07
B230/B237 0-07
B230/B237 0-07
B234/B235/B236 PASSWORDS
B234/B235/B236 CANNOT SCAN TO E-MAIL
B234/B235/B236 CANNOT SCAN TO E-MAIL
B246/B248/B249 00-88
B246/B248/B249 00-88
B246/B248/B249 0-80
B246/B248/B249 0-80
B246/B248/B249 0-80
B246/B248/B249 0-82
B246/B248/B249 0-82
B246/B248/B249 0-82
Product Family Problem Desc
B246/B248/B249 0-83
B246/B248/B249 0-83
B246/B248/B249 0-83
B246/B248/B249 0-00
B246/B248/B249 0-00
B246/B248/B249 0-04
B246/B248/B249 0-04
B246/B248/B249 0-04
B246/B248/B249 0-05
B246/B248/B249 0-05
B246/B248/B249 0-05
B246/B248/B249 0-05
B246/B248/B249 0-07
B246/B248/B249 0-07
B246/B248/B249 0-07
B246/B248/B249 0-07
B246/B248/B249 0-07
B246/B248/B249 0-07
B246/B248/B249 PASSWORDS
B246/B248/B249 CANNOT SCAN TO E-MAIL
B246/B248/B249 CANNOT SCAN TO E-MAIL
B291/B296 0-80
A294/A295 PARTS
B064/B065 SCAN ROUTER ERRORS
B070/B071 SET IS FOLDED INCORRECTLY
B070/B071 CLOSE DOORS/COVERS INDICATION
B070/B071 SCAN ROUTER ERRORS
B070/B071 JAM CODE 001
B079/082/135/138/182/ REGISTRATION INCORRECT
183
B121/B122/B123 JAM FEED IN
B121/B122/B123 SC 821
B121/B122/B123 SC 820
Product Family Problem Desc
B121/B122/B123 SC 820
B121/B122/B123 SC 819
B121/B122/B123 SC 818
B121/B122/B123 SC 818
B121/B122/B123 SC 804
B121/B122/B123 SC 800
B121/B122/B123 SC 762
B121/B122/B123 SC 762
B121/B122/B123 SC 761
B121/B122/B123 SC 761
B121/B122/B123 SC 760
B121/B122/B123 SC 760
B121/B122/B123 SC 760
B121/B122/B123 SC 670
B121/B122/B123 SC 670
B121/B122/B123 SC 670
B121/B122/B123 SC 635
B121/B122/B123 SC 634
B121/B122/B123 SC 633
B121/B122/B123 SC 633
B121/B122/B123 SC 632
B121/B122/B123 SC 632
B121/B122/B123 SC 621
B121/B122/B123 SC 621
B121/B122/B123 SC 620
B121/B122/B123 SC 620
B121/B122/B123 SC 620
B132/B200 TONER
B132/B200 USER TOOLS
B132/B200 SKEWED IMAGE
B132/B200 JAM CODE 014
B140-B143/B163/B228 DEAD MACHINE, NO OPERATION
B140-B143/B163/B228 JAM CODE 012
Product Family Problem Desc
B140-B143/B163/B228 SCAN ROUTER ERRORS
B234/B235/B236 FUSER WEB MESSAGE
B234/B235/B236 SC 996
B234/B235/B236 SC 996
B246/B248/B249 SC 555
B246/B248/B249 SC 402
B246/B248/B249 PARTS
B246/B248/B249 POORLY STAPLED OR JOGGED SETS
B246/B248/B249 BLOWN FUSE
B264/B265 PAPER TRAY SELECTION FOR FAX
B264/B265 0-20
B264/B265 0-20
B264/B265 0-20
B264/B265 0-20
B264/B265 0-21
B264/B265 0-21
B264/B265 0-21
C229/C233/C239 SPECIFICATIONS
C231/C237/C238/C248 GENERAL INFORMATION
C231/C237/C238/C248 E 21
C231/C237/C238/C248 E 21
D014/D015 COUNTER ISSUES
D014/D015 JAM CODE 201
D014/D015 SC 870
D014/D015 SC 420
D014/D015 THROUGH PUT QUESTIONS
D014/D015 SKEWED IMAGE
D014/D015 PUNCH QUESTIONS
D017/D018/D019/D020 STAMP DATA QUESTIONS
H555/H556/H557 0-04
H555/H556/H557 0-04
H555/H556/H557 0-04
H555/H556/H557 0-04
H555/H556/H557 0-05
H555/H556/H557 0-05
H555/H556/H557 0-05
H555/H556/H557 0-05
H555/H556/H557 0-05
H555/H556/H557 0-05
B140-B143/B163/B228 SC 955
B222/B224/G878 TRANSFER BELT ISSUES
B222/B224/G878 COUNTER ISSUES
B222/B224/G878 COUNTER ISSUES
B222/B224/G878 COUNTER ISSUES
B234/B235/B236 SC 601
B234/B235/B236 IMAGE SHIFTING
B246/B248/B249 CORONA WIRE BREAKS
B291/B296 BLANK DISPLAY
B291/B296 BLANK DISPLAY
D007/D008 CONTROLLER CONFIG/INSTALL
D007/D008 CONTROLLER CONFIG/INSTALL
D014/D015 WASTE TONER FULL DISPLAYED
D014/D015 PRINT JOB NOT PRINTING
G157 SP MODES
G157 SP MODES
G157 SP MODES
G160/G161 NETWORK ERRORS
B051/B052/B156 PAPER TRAY SELECTION FOR FAX
B051/B052/B156 FAX FORWARDING QUESTIONS
B051/B052/B156 FAX FORWARDING QUESTIONS
B264/B265 00-88
B264/B265 00-88
B264/B265 0-80
B264/B265 0-80
B264/B265 0-82
B264/B265 0-82
B264/B265 0-82
B264/B265 0-83
B264/B265 0-83
B264/B265 0-83
B264/B265 0-04
B264/B265 0-05
B264/B265 0-05
B264/B265 0-05
B264/B265 0-05
Product Family Problem Desc
B264/B265 0-07
B264/B265 0-07
B264/B265 0-07
B264/B265 0-07
B264/B265 05-10 CODE
B264/B265 02-50 CODE
B264/B265 02-50 CODE
B264/B265 06-06 CODE
B264/B265 06-06 CODE
B264/B265 06-06 CODE
B264/B265 06-21 CODE
B264/B265 PASSWORDS
B264/B265 CANNOT SCAN TO E-MAIL
B264/B265 CANNOT SCAN TO E-MAIL
Product Family Problem Desc
B264/B265 CANNOT SCAN TO E-MAIL
D010 SC 829
D010 SC 829
D010 SC 829
D010 CANNOT SCAN TO E-MAIL
Product Family Problem Desc
D014/D015 SC 270
D014/D015 SC 270
D014/D015 SC 270
D014/D015 SC 270
D014/D015 SC 271
D014/D015 SC 271
D014/D015 SC 271
D014/D015 SC 271
D014/D015 SC 272
D014/D015 SC 272
D014/D015 SC 272
D014/D015 SC 272
D014/D015 SC 285
D014/D015 SC 285
D014/D015 SC 285
D014/D015 SC 300
D014/D015 SC 300
D014/D015 SC 300
D014/D015 SC 300
D014/D015 SC 301
D014/D015 SC 301
D014/D015 SC 301
D014/D015 SC 301
D014/D015 SC 302
D014/D015 SC 302
D014/D015 SC 302
D014/D015 SC 302
D014/D015 SC 303
D014/D015 SC 303
D014/D015 SC 303
D014/D015 SC 303
D014/D015 SC 304
Product Family Problem Desc
D014/D015 SC 304
D014/D015 SC 304
D014/D015 SC 308
D014/D015 SC 308
D014/D015 SC 308
D014/D015 SC 313
D014/D015 SC 313
D014/D015 SC 313
D014/D015 SC 314
D014/D015 SC 314
D014/D015 SC 314
D014/D015 SC 315
D014/D015 SC 315
D014/D015 SC 315
D014/D015 CANNOT SCAN TO E-MAIL
D017/D018/D019/D020 SC 763
D017/D018/D019/D020 SC 763
D017/D018/D019/D020 SC 763
G081/G120/G121/G122 SC 824
G081/G120/G121/G122 SC 824
G081/G120/G121/G122 SC 853
G081/G120/G121/G122 SC 853
A257/A269/B023 PARTS
A294/A295 LINES BLACK OP TO NON OP
Product Family Problem Desc
B070/B071 MAC PRINTING
B079/082/135/138/182/ SC 861
183
B079/082/135/138/182/ SC 861
183
B079/082/135/138/182/ SC 861
183
B132/B200 SC 720
D009/D011/D012/D013 SC 765
D009/D011/D012/D013 SC 765
D009/D011/D012/D013 SC 766
D009/D011/D012/D013 SC 766
D009/D011/D012/D013 SC 767
Product Family Problem Desc
D009/D011/D012/D013 SC 767
D009/D011/D012/D013 SC 791
D009/D011/D012/D013 SC 792
D009/D011/D012/D013 SC 816
D009/D011/D012/D013 SC 816
D009/D011/D012/D013 SC 817
D009/D011/D012/D013 SC 817
D009/D011/D012/D013 SC 821
D009/D011/D012/D013 SC 821
D009/D011/D012/D013 SC 821
D009/D011/D012/D013 SC 821
D009/D011/D012/D013 SC 821
D009/D011/D012/D013 SC 822
D009/D011/D012/D013 SC 822
D009/D011/D012/D013 SC 822
D009/D011/D012/D013 SC 822
D009/D011/D012/D013 SC 824
D009/D011/D012/D013 SC 824
D009/D011/D012/D013 SC 851
D009/D011/D012/D013 SC 853
Product Family Problem Desc
D009/D011/D012/D013 SC 854
D009/D011/D012/D013 SC 855
D009/D011/D012/D013 SC 855
D009/D011/D012/D013 SC 856
D009/D011/D012/D013 SC 856
D009/D011/D012/D013 SC 857
D009/D011/D012/D013 SC 857
D009/D011/D012/D013 SC 858
D009/D011/D012/D013 SC 858
D009/D011/D012/D013 SC 858
D009/D011/D012/D013 SC 858
D009/D011/D012/D013 SC 858
G081/G120/G121/G122 SC 856
G081/G120/G121/G122 SC 856
G081/G120/G121/G122 SC 857
G081/G120/G121/G122 SC 857
D009/D011/D012/D013 SC 860
D009/D011/D012/D013 SC 861
D009/D011/D012/D013 SC 861
D009/D011/D012/D013 SC 861
D009/D011/D012/D013 SC 863
D009/D011/D012/D013 SC 863
Product Family Problem Desc
D009/D011/D012/D013 SC 864
D009/D011/D012/D013 SC 865
D009/D011/D012/D013 SC 865
D009/D011/D012/D013 SC 867
D009/D011/D012/D013 SC 867
D009/D011/D012/D013 SC 868
D009/D011/D012/D013 SC 868
D009/D011/D012/D013 SC 868
D009/D011/D012/D013 SC 870
D009/D011/D012/D013 SC 870
D009/D011/D012/D013 SC 870
D009/D011/D012/D013 SC 872
D009/D011/D012/D013 SC 872
D009/D011/D012/D013 SC 873
D009/D011/D012/D013 SC 873
D009/D011/D012/D013 SC 874
D009/D011/D012/D013 SC 874
D009/D011/D012/D013 SC 875
D009/D011/D012/D013 SC 875
D009/D011/D012/D013 SC 876
Product Family Problem Desc
D009/D011/D012/D013 SC 876
D009/D011/D012/D013 SC 876
D009/D011/D012/D013 SC 876
D009/D011/D012/D013 SC 876
D009/D011/D012/D013 SC 876
D009/D011/D012/D013 SC 876
D009/D011/D012/D013 SC 876
D009/D011/D012/D013 SC 876
D009/D011/D012/D013 SC 876
D009/D011/D012/D013 SC 876
D009/D011/D012/D013 SC 877
D009/D011/D012/D013 SC 877
D009/D011/D012/D013 SC 877
D009/D011/D012/D013 SC 878
D009/D011/D012/D013 SC 878
D009/D011/D012/D013 SC 880
D017/D018/D019/D020 SC 545
D017/D018/D019/D020 SC 120
Product Family Problem Desc
D017/D018/D019/D020 SC 120
D017/D018/D019/D020 SC 120
D017/D018/D019/D020 SC 121
D017/D018/D019/D020 SC 121
D017/D018/D019/D020 SC 121
D009/D011/D012/D013 SC 992
D009/D011/D012/D013 SC 991
D009/D011/D012/D013 SC 990
D009/D011/D012/D013 SC 990
Product Family Problem Desc
D009/D011/D012/D013 SC 990
D009/D011/D012/D013 SC 997
D009/D011/D012/D013 SC 995
D009/D011/D012/D013 SC 900
D009/D011/D012/D013 SC 900
D009/D011/D012/D013 SC 920
D009/D011/D012/D013 SC 920
D009/D011/D012/D013 SC 921
D009/D011/D012/D013 SC 921
D009/D011/D012/D013 SC 925
D009/D011/D012/D013 SC 990
D052/D053/D054 SC 569
D052/D053/D054 SC 569
D052/D053/D054 SC 569
D052/D053/D054 SC 569
D052/D053/D054 SC 569
G126 JAM CODE 023
G126 SC 738
G126 SC 738
G160/G161 ADD TONER CONDITION
B079/082/135/138/182/ SMTP
183
Product Family Problem Desc
B222/B224/G878 JAM CODE 019
G060/G080/G082 SC 142
G060/G080/G082 SC 142
G060/G080/G082 SC 142
G081/G120/G121/G122 SC 900
G081/G120/G121/G122 SC 900
G081/G120/G121/G122 SC 900
G147 SC 329
B089/B093 PASSWORDS
B089/B093 SCANNING DOES NOT FUNCTION
Product Family Problem Desc
B089/B093 CANNOT SCAN TO E-MAIL
G081/G120/G121/G122 SC 860
Product Family Problem Desc
G081/G120/G121/G122 SC 860
G081/G120/G121/G122 SC 860
G081/G120/G121/G122 SC 861
G081/G120/G121/G122 SC 861
G081/G120/G121/G122 SC 861
G081/G120/G121/G122 SC 861
G081/G120/G121/G122 SC 863
G081/G120/G121/G122 SC 863
G081/G120/G121/G122 SC 863
G081/G120/G121/G122 SC 864
G081/G120/G121/G122 SC 865
G081/G120/G121/G122 SC 900
D009/D011/D012/D013 SC 824
D009/D011/D012/D013 SC 547
D014/D015 SP MODES
D014/D015 SPOTS-COLOR
D014/D015 SC 670
D014/D015 SC 569
D014/D015 SC 569
D014/D015 SC 569
D014/D015 SC 569
D014/D015 ADD TONER CONDITION
D052/D053/D054 SCAN TO FOLDER
D052/D053/D054 SC 551
D052/D053/D054 SC 551
D052/D053/D054 SC 551
D052/D053/D054 SC 551
D101/D102/D103 IMAGE SHIFTING
G160/G161 DOUBLE/OFFSET IMAGE
G160/G161 COLORS MISALIGNED
G160/G161 COLOR INCORRECT
G160/G161 COLORS MISALIGNED
G160/G161 CONTROLLER CONFIG/INSTALL
G160/G161 CONTROLLER CONFIG/INSTALL
G160/G161 CONTROLLER CONFIG/INSTALL
G160/G161 FUSER OVERHEAT, NO SERVICE CODE
Product Family Problem Desc
G404/G406 SC 270
A246/A247/A248 CONTROLLER CONFIG/INSTALL
B064/B065 SC 322
B064/B065 SC 322
B064/B065 SC 322
B064/B065 SC 322
B064/B065 JAM CODE 125
B064/B065 JAM CODE 013
B070/B071 TANDEM TRAY ISSUES
B132/B200 SPECIFICATIONS
D101/D102/D103 DRIVERS
H306/H310/H311 SC 322
A741 SC 307
B064/B065 PASSWORDS
B089/B093 PRINT JOB NOT PRINTING
B132/B200 FIERY
B132/B200 CONSTANT ADD PAPER / RESET TRAY
B132/B200 DRIVERS
B140-B143/B163/B228 DOUBLE/OFFSET IMAGE
B222/B224/G878 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B222/B224/G878 SC 548
B234/B235/B236 RESET TANDAM TRAY DISPLAYED
B286/B289 CONTROLLER CONFIG/INSTALL
D009/D011/D012/D013 STAMP FUNCTION - CANNOT SELECT
H555/H556/H557 NO TX/RX
H555/H556/H557 NO TX/RX
H915/H916 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
A229 DRIVERS
Product Family Problem Desc
A292/A293/B098 DRIVERS
B132/B200 DRIVERS
B132/B200 FIERY
B132/B200 SCANNER FUNCTIONS
B132/B200 FIERY
B140-B143/B163/B228 DRIVERS
H306/H310/H311 SC 391
H306/H310/H311 SC 391
A153-A162/A204-A214 CLOSE FINISHER DOOR
B070/B071 JAM CODE 009
B125 ADD TONER CONDITION
B125 ADD TONER CONDITION
B205/B209 PASSWORDS
B205/B209 PASSWORDS
B222/B224/G878 SC 373
B234/B235/B236 GBC ENTRANCE JAMS
B246/B248/B249 FACSIMILE FEATURES
B246/B248/B249 SC 955
B246/B248/B249 SC 401
B264/B265 SC 544
B264/B265 SC 329
B264/B265 SC 101
B264/B265 SC 144
B264/B265 SC 323
B264/B265 SC 395
B264/B265 SC 440
Product Family Problem Desc
B264/B265 SC 402
B264/B265 SC 101
B264/B265 SC 101
B264/B265 SC 101
B264/B265 SC 101
B264/B265 SC 101
B264/B265 SC 101
B264/B265 SC 120
B264/B265 SC 120
B264/B265 SC 120
B264/B265 SC 120
B264/B265 SC 120
B264/B265 SC 120
B264/B265 SC 120
B264/B265 SC 121
B264/B265 SC 121
B264/B265 SC 121
B264/B265 SC 121
B264/B265 SC 121
B264/B265 SC 121
B264/B265 SC 121
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
B264/B265 SC 143
Product Family Problem Desc
B264/B265 SC 144
B264/B265 SC 144
B264/B265 SC 144
B264/B265 SC 165
B264/B265 SC 165
B264/B265 SC 302
B264/B265 SC 302
B264/B265 SC 302
B264/B265 SC 304
B264/B265 SC 321
B264/B265 SC 321
B264/B265 SC 322
B264/B265 SC 322
B264/B265 SC 322
B264/B265 SC 323
B264/B265 SC 323
B264/B265 SC 323
B264/B265 SC 327
B264/B265 SC 327
B264/B265 SC 327
B264/B265 SC 327
B264/B265 SC 328
B264/B265 SC 328
B264/B265 SC 328
B264/B265 SC 329
B264/B265 SC 329
B264/B265 SC 335
B264/B265 SC 335
B264/B265 SC 335
B264/B265 SC 336
Product Family Problem Desc
B264/B265 SC 336
B264/B265 SC 336
B264/B265 SC 337
B264/B265 SC 337
B264/B265 SC 337
B264/B265 SC 338
B264/B265 SC 338
B264/B265 SC 338
B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 350
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 351
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 352
B264/B265 SC 353
Product Family Problem Desc
B264/B265 SC 353
B264/B265 SC 353
B264/B265 SC 353
B264/B265 SC 353
B264/B265 SC 353
B264/B265 SC 353
B264/B265 SC 354
B264/B265 SC 354
B264/B265 SC 354
B264/B265 SC 354
B264/B265 SC 354
B264/B265 SC 390
B264/B265 SC 390
B264/B265 SC 390
B264/B265 SC 390
B264/B265 SC 390
B264/B265 SC 391
B264/B265 SC 391
B264/B265 SC 391
B264/B265 SC 391
B264/B265 SC 391
B264/B265 SC 395
B264/B265 SC 395
B264/B265 SC 395
B264/B265 SC 401
B264/B265 SC 401
B264/B265 SC 401
B264/B265 SC 402
B264/B265 SC 402
B264/B265 SC 402
B264/B265 SC 402
B264/B265 SC 403
B264/B265 SC 403
Product Family Problem Desc
B264/B265 SC 403
B264/B265 SC 403
B264/B265 SC 405
B264/B265 SC 405
B264/B265 SC 405
B264/B265 SC 405
B264/B265 SC 440
B264/B265 SC 440
B264/B265 SC 450
B264/B265 SC 450
B264/B265 SC 490
B264/B265 SC 490
B264/B265 SC 490
B264/B265 SC 492
B264/B265 SC 492
B264/B265 SC 492
B264/B265 SC 501
B264/B265 SC 501
B264/B265 SC 501
B264/B265 SC 501
B264/B265 SC 502
B264/B265 SC 502
B264/B265 SC 502
B264/B265 SC 502
B264/B265 SC 503
B264/B265 SC 503
B264/B265 SC 504
B264/B265 SC 504
B264/B265 SC 506
B264/B265 SC 506
B264/B265 SC 506
B264/B265 SC 507
B264/B265 SC 507
B264/B265 SC 507
Product Family Problem Desc
B264/B265 SC 510
B264/B265 SC 510
B264/B265 SC 510
B264/B265 SC 510
B264/B265 SC 520
B264/B265 SC 520
B264/B265 SC 541
B264/B265 SC 541
B264/B265 SC 541
B264/B265 SC 541
B264/B265 SC 542
B264/B265 SC 542
B264/B265 SC 542
B264/B265 SC 542
B264/B265 SC 542
B264/B265 SC 542
B264/B265 SC 543
B264/B265 SC 543
B264/B265 SC 543
B264/B265 SC 543
B264/B265 SC 544
B264/B265 SC 544
B264/B265 SC 544
B264/B265 SC 544
B264/B265 SC 304
B264/B265 SC 304
B264/B265 SC 350
B286/B289 DEVELOPER AGITATION CODES
B286/B289 BACKGROUND-DIRTY/GRAY
B286/B289 BACKGROUND-DIRTY/GRAY
B295/B297 SC 729
B295/B297 SC 729
C229/C233/C239 SC 07-21
C231/C237/C238/C248 BLANK IMAGE-ENTIRE PAGE
Product Family Problem Desc
D010 SC 411
D010 SC 411
D014/D015 FACSIMILE FEATURES
D014/D015 SC 858
D014/D015 SC 858
D014/D015 SC 858
D014/D015 SC 850
D014/D015 SC 850
D014/D015 SC 850
D014/D015 SC 834
D014/D015 SC 834
D014/D015 SC 833
D014/D015 SC 833
D014/D015 SC 829
D014/D015 SC 829
D014/D015 SC 824
D014/D015 SC 824
D014/D015 SC 822
D014/D015 SC 822
D014/D015 SC 822
D014/D015 SC 821
D014/D015 SC 821
D014/D015 SC 819
D014/D015 SC 819
D014/D015 SC 819
D014/D015 SC 817
D014/D015 SC 817
D052/D053/D054 FACSIMILE FEATURES
G060/G080/G082 SC 260
H555/H556/H557 NUMBER OF RINGS UNTIL CALL IS DETECTED
H915/H916 FAX CONFIGURATION
B070/B071 SC 732
B234/B235/B236 SC 142
B234/B235/B236 DF PICKUP ROLLER DROPPING
B246/B248/B249 RESET TANDAM TRAY DISPLAYED
B264/B265 SC 548
B264/B265 SC 670
B264/B265 SC 670
B264/B265 SC 670
B264/B265 SC 621
B264/B265 SC 621
B264/B265 SC 546
B264/B265 SC 546
B264/B265 SC 547
B264/B265 SC 547
B264/B265 SC 548
B264/B265 SC 548
B264/B265 SC 557
B264/B265 SC 599
B264/B265 SC 599
B264/B265 SC 599
B264/B265 SC 601
B264/B265 SC 601
B264/B265 SC 601
B264/B265 SC 601
B264/B265 SC 610
B264/B265 SC 610
B264/B265 SC 610
B264/B265 SC 610
B264/B265 SC 611
Product Family Problem Desc
B264/B265 SC 611
B264/B265 SC 611
B264/B265 SC 611
B264/B265 SC 612
B264/B265 SC 620
B264/B265 SC 620
B264/B265 SC 620
B264/B265 SC 620
B264/B265 SC 620
B264/B265 SC 621
B264/B265 SC 621
B264/B265 SC 623
B264/B265 SC 623
B264/B265 SC 623
B264/B265 SC 623
B264/B265 SC 623
B264/B265 SC 624
B264/B265 SC 624
B264/B265 SC 624
B264/B265 SC 624
B264/B265 SC 624
B264/B265 SC 626
B264/B265 SC 626
B264/B265 SC 626
B264/B265 SC 626
B264/B265 SC 626
B264/B265 SC 627
B264/B265 SC 627
B264/B265 SC 627
B264/B265 SC 627
B264/B265 SC 627
Product Family Problem Desc
B264/B265 SC 630
B264/B265 SC 630
B264/B265 SC 632
B264/B265 SC 633
B264/B265 SC 634
B264/B265 SC 635
B264/B265 SC 635
B264/B265 SC 541
B264/B265 SC 542
B264/B265 SC 543
B264/B265 SC 544
B264/B265 SC 546
B264/B265 SC 547
B264/B265 SC 548
B264/B265 SC 925
C231/C237/C238/C248 BLANK IMAGE-ENTIRE PAGE
D009/D011/D012/D013 ERROR MESSAGES
D014/D015 SC 786
D014/D015 SC 786
D014/D015 SC 785
D014/D015 SC 785
D014/D015 SC 785
D014/D015 SC 784
D014/D015 SC 784
D014/D015 SC 784
D014/D015 SC 782
D014/D015 SC 782
D014/D015 SC 782
D014/D015 SC 781
D014/D015 SC 781
D014/D015 SC 781
D014/D015 SC 780
Product Family Problem Desc
D014/D015 SC 780
D014/D015 SC 780
D014/D015 SC 776
D014/D015 SC 776
D014/D015 SC 776
D014/D015 SC 776
D014/D015 SC 776
D014/D015 SC 775
D014/D015 SC 775
D014/D015 SC 775
D014/D015 SC 775
D014/D015 SC 775
D014/D015 SC 773
D014/D015 SC 773
D014/D015 SC 773
D014/D015 SC 773
D014/D015 SC 772
D014/D015 SC 772
D014/D015 SC 772
D014/D015 SC 772
D014/D015 SC 771
D014/D015 SC 771
D014/D015 SC 771
D014/D015 SC 771
D014/D015 SC 770
D014/D015 SC 770
D014/D015 SC 770
D014/D015 SC 770
D014/D015 SC 767
D014/D015 SC 767
D014/D015 SC 767
D014/D015 SC 767
D014/D015 SC 766
D014/D015 SC 766
Product Family Problem Desc
D014/D015 SC 766
D014/D015 SC 766
D014/D015 SC 766
D014/D015 SC 767
D014/D015 SC 765
D014/D015 SC 765
D014/D015 SC 765
D014/D015 SC 765
D014/D015 SC 765
D014/D015 SC 764
D014/D015 SC 764
D014/D015 SC 764
D017/D018/D019/D020 SC 998
D017/D018/D019/D020 SC 998
G104 SC 202
G104 SC 203
B079/082/135/138/182/ SC 872
183
B079/082/135/138/182/ SC 870
183
B079/082/135/138/182/ SC 925
183
B079/082/135/138/182/ SC 870
183
B079/082/135/138/182/ SC 870
183
B129/B130/B168 PRINT OPTION NOT RECOGNIZED
B246/B248/B249 SC 670
B264/B265 SC 726
B264/B265 SC 820
B264/B265 SC 820
B264/B265 SC 824
B264/B265 SC 824
B264/B265 SC 925
B264/B265 SC 724
B264/B265 SC 692
B264/B265 SC 700
B264/B265 SC 700
B264/B265 SC 700
B264/B265 SC 700
B264/B265 SC 701
B264/B265 SC 701
B264/B265 SC 701
B264/B265 SC 722
B264/B265 SC 722
B264/B265 SC 724
B264/B265 SC 724
B264/B265 SC 725
B264/B265 SC 725
Product Family Problem Desc
B264/B265 SC 725
B264/B265 SC 726
B264/B265 SC 727
B264/B265 SC 727
B264/B265 SC 729
B264/B265 SC 729
B264/B265 SC 729
B264/B265 SC 730
B264/B265 SC 730
B264/B265 SC 730
B264/B265 SC 731
B264/B265 SC 731
B264/B265 SC 732
B264/B265 SC 732
B264/B265 SC 733
B264/B265 SC 733
B264/B265 SC 733
B264/B265 SC 734
B264/B265 SC 734
B264/B265 SC 740
B264/B265 SC 818
B264/B265 SC 818
B264/B265 SC 818
B264/B265 SC 819
B264/B265 SC 819
B264/B265 SC 819
B264/B265 SC 819
B264/B265 SC 820
B264/B265 SC 820
B264/B265 SC 821
B264/B265 SC 821
B264/B265 SC 822
B264/B265 SC 822
Product Family Problem Desc
B264/B265 SC 822
B264/B265 SC 822
B264/B265 SC 823
B264/B265 SC 824
B264/B265 SC 826
B264/B265 SC 826
B264/B265 SC 826
B264/B265 SC 827
B264/B265 SC 741
B264/B265 SC 823
B295/B297 REPORTS ON/OFF
D009/D011/D012/D013 FINISHER INSTALL ISSUES
D014/D015 SC 763
D014/D015 SC 763
D014/D015 SC 761
D014/D015 SC 761
D014/D015 SC 761
D014/D015 SC 761
D014/D015 SC 760
D014/D015 SC 760
D014/D015 SC 760
D014/D015 SC 760
D014/D015 SC 755
D014/D015 SC 755
D014/D015 SC 755
D014/D015 SC 755
D014/D015 SC 755
D014/D015 SC 754
D014/D015 SC 754
D014/D015 SC 754
D014/D015 SC 753
D014/D015 SC 753
D014/D015 SC 753
Product Family Problem Desc
D014/D015 SC 753
D014/D015 SC 753
D014/D015 SC 750
D014/D015 SC 750
D014/D015 SC 750
D014/D015 SC 750
D014/D015 SC 748
D014/D015 SC 748
D014/D015 SC 748
D014/D015 SC 748
D014/D015 SC 748
D017/D018/D019/D020 SC 672
D017/D018/D019/D020 SC 672
D017/D018/D019/D020 SC 672
D017/D018/D019/D020 SC 672
G060/G080/G082 SC 371
G060/G080/G082 SC 371
G060/G080/G082 SC 371
G060/G080/G082 SC 371
H915/H916 NO TX/RX
A292/A293/B098 SC 494
A292/A293/B098 SC 494
B039/B040/B043/B120 SC 101
B039/B040/B043/B120 SC 101
B039/B040/B043/B120 SC 101
B039/B040/B043/B120 SC 101
B039/B040/B043/B120 SC 101
B039/B040/B043/B120 SC 120
B039/B040/B043/B120 SC 120
B039/B040/B043/B120 SC 120
B039/B040/B043/B120 SC 121
Product Family Problem Desc
B039/B040/B043/B120 SC 121
B039/B040/B043/B120 SC 121
B039/B040/B043/B120 SC 122
B079/082/135/138/182/ DEAD MACHINE, NO OPERATION
183
B129/B130/B168 SC 982
B129/B130/B168 SC 990
B129/B130/B168 SC 145
B129/B130/B168 SC 145
B129/B130/B168 SC 145
B129/B130/B168 SC 145
B129/B130/B168 SC 857
B129/B130/B168 SC 866
B129/B130/B168 SC 867
B129/B130/B168 SC 870
B129/B130/B168 SC 870
B129/B130/B168 SC 871
B129/B130/B168 SC 903
B129/B130/B168 SC 921
B129/B130/B168 SC 921
B129/B130/B168 SC 925
B129/B130/B168 SC 925
B129/B130/B168 SC 928
B129/B130/B168 SC 928
B129/B130/B168 SC 928
B129/B130/B168 SC 954
B129/B130/B168 SC 955
B129/B130/B168 SC 964
B129/B130/B168 SC 980
B129/B130/B168 SC 982
B129/B130/B168 SC 982
B129/B130/B168 SC 984
B129/B130/B168 SC 984
B129/B130/B168 SC 984
Product Family Problem Desc
B129/B130/B168 SC 990
B129/B130/B168 SC 990
B129/B130/B168 SC 991
B129/B130/B168 SC 992
B129/B130/B168 SC 997
B129/B130/B168 SC 998
B129/B130/B168 SC 999
B129/B130/B168 SC 999
B129/B130/B168 SC 999
B129/B130/B168 SC 999
B129/B130/B168 SC 999
B129/B130/B168 SC 999
B140-B143/B163/B228 PRINT JOB NOT PRINTING
B230/B237 BACKGROUND-DIRTY/GRAY
B230/B237 SC 796
D014/D015 SC 502
D014/D015 SC 502
D014/D015 SC 502
D014/D015 SC 503
D014/D015 SC 503
D014/D015 SC 503
D014/D015 SC 504
D014/D015 SC 505
D014/D015 SC 505
D014/D015 SC 505
D014/D015 SC 505
D014/D015 SC 505
D014/D015 SC 510
Product Family Problem Desc
D014/D015 SC 510
D014/D015 SC 510
D014/D015 SC 510
D014/D015 SC 510
D014/D015 SC 515
D014/D015 SC 515
D014/D015 SC 515
D014/D015 SC 515
D014/D015 SC 515
D014/D015 SC 515
D014/D015 SC 515
D014/D015 SC 516
D014/D015 SC 516
D014/D015 SC 516
D014/D015 SC 516
D014/D015 SC 516
D014/D015 SC 516
D014/D015 SC 530
D014/D015 SC 530
D014/D015 SC 530
D014/D015 SC 531
D014/D015 SC 531
D014/D015 SC 531
D014/D015 SC 532
D014/D015 SC 532
D014/D015 SC 532
D014/D015 SC 533
D014/D015 SC 533
D014/D015 SC 534
D014/D015 SC 534
D014/D015 SC 534
D014/D015 SC 536
Product Family Problem Desc
D014/D015 SC 536
D014/D015 SC 536
D014/D015 SC 540
D014/D015 SC 540
D014/D015 SC 540
D014/D015 SC 541
D014/D015 SC 541
D014/D015 SC 541
D014/D015 SC 543
D014/D015 SC 543
D014/D015 SC 543
D014/D015 SC 541
D014/D015 E 24
D014/D015 E 24
D014/D015 E 24
D014/D015 SC 547
D014/D015 SC 547
D014/D015 SC 547
D014/D015 SC 549
D014/D015 SC 549
D014/D015 SC 549
D014/D015 SC 550
D014/D015 SC 550
D014/D015 SC 550
D014/D015 SC 551
D014/D015 SC 551
D014/D015 SC 551
D014/D015 SC 551
D014/D015 SC 562
D014/D015 SC 562
D014/D015 SC 562
D014/D015 SC 563
D014/D015 SC 563
Product Family Problem Desc
D014/D015 SC 563
D014/D015 SC 564
D014/D015 SC 564
D014/D015 SC 564
D014/D015 SC 565
D014/D015 SC 565
D014/D015 SC 565
D014/D015 SC 570
D014/D015 SC 570
D014/D015 SC 570
D014/D015 SC 571
D014/D015 SC 571
D014/D015 SC 571
D014/D015 SC 599
D014/D015 SC 599
D014/D015 SC 599
D014/D015 SC 620
D014/D015 SC 620
D014/D015 SC 620
D014/D015 SC 620
D014/D015 SC 620
D014/D015 SC 621
D014/D015 SC 621
D014/D015 SC 621
D014/D015 SC 621
D014/D015 SC 747
D014/D015 SC 747
D014/D015 SC 747
D014/D015 SC 747
D014/D015 SC 747
D014/D015 SC 746
D014/D015 SC 746
D014/D015 SC 746
Product Family Problem Desc
D014/D015 SC 746
D014/D015 SC 746
D014/D015 SC 745
D014/D015 SC 745
D014/D015 SC 745
D014/D015 SC 745
D014/D015 SC 745
D014/D015 SC 744
D014/D015 SC 744
D014/D015 SC 744
D014/D015 SC 743
D014/D015 SC 743
D014/D015 SC 743
D014/D015 SC 742
D014/D015 SC 742
D014/D015 SC 742
D014/D015 SC 742
D014/D015 SC 742
D014/D015 SC 741
D014/D015 SC 741
D014/D015 SC 741
D014/D015 SC 741
D014/D015 SC 741
D014/D015 SC 740
D014/D015 SC 740
D014/D015 SC 740
D014/D015 SC 740
D014/D015 SC 740
D052/D053/D054 SC 834
D101/D102/D103 FIERY
G091/G094/G095/G112- SET UP
G116
G104 SC 195
B132/B200 SW APPLICATION ERRORS
Product Family Problem Desc
B140-B143/B163/B228 SC 621
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B140-B143/B163/B228 SW APPLICATION ERRORS
B234/B235/B236 SW APPLICATION ERRORS
B246/B248/B249 SW APPLICATION ERRORS
D014/D015 SC 736
D014/D015 SC 552
D014/D015 SC 552
D014/D015 SC 552
D014/D015 SC 553
D014/D015 SC 553
D014/D015 SC 553
D014/D015 SC 554
D014/D015 SC 554
D014/D015 SC 554
D014/D015 SC 555
D014/D015 SC 555
D014/D015 SC 555
D014/D015 SC 556
D014/D015 SC 556
D014/D015 SC 557
D014/D015 SC 559
D014/D015 SC 559
D014/D015 SC 559
D014/D015 SC 561
D014/D015 SC 561
D014/D015 SC 561
D014/D015 SC 738
D014/D015 SC 738
D014/D015 SC 738
D014/D015 SC 738
D014/D015 SC 738
D014/D015 SC 737
Product Family Problem Desc
D014/D015 SC 737
D014/D015 SC 737
D014/D015 SC 737
D014/D015 SC 736
D014/D015 SC 736
D014/D015 SC 736
D014/D015 SC 736
D014/D015 SC 735
D014/D015 SC 735
D014/D015 SC 735
D014/D015 SC 735
D014/D015 SC 735
D014/D015 SC 734
D014/D015 SC 734
D014/D015 SC 734
D014/D015 SC 734
D014/D015 SC 734
D014/D015 SC 733
D014/D015 SC 733
D014/D015 SC 733
D014/D015 SC 733
D014/D015 SC 732
D014/D015 SC 732
D014/D015 SC 732
D014/D015 SC 732
D014/D015 SC 731
D014/D015 SC 731
D014/D015 SC 731
D014/D015 SC 731
D014/D015 SC 730
D014/D015 SC 730
D014/D015 SC 730
D014/D015 SC 730
D014/D015 SC 730
Product Family Problem Desc
D014/D015 SC 728
D014/D015 SC 728
D014/D015 SC 728
D014/D015 SC 728
D014/D015 SC 728
D014/D015 SC 727
D014/D015 SC 727
D014/D015 SC 727
D014/D015 SC 727
D014/D015 SC 727
D014/D015 SC 726
D014/D015 SC 726
D014/D015 SC 726
D014/D015 SC 726
D014/D015 SC 726
D101/D102/D103 SW APPLICATION ERRORS
B064/B065 SCANNER CONFIGURATION
B089/B093 MAC PRINTING
B089/B093 SCAN TO FOLDER
B264/B265 SC 992
Product Family Problem Desc
B276/B277 USER TOOLS
D052/D053/D054 SC 818
Product Family Problem Desc
D052/D053/D054 SC 991
A292/A293/B098 SC 126
B070/B071 ERRATIC ELECTRICAL PROBLEMS
B070/B071 COUNTER ISSUES
B070/B071 DF EXIT JAMS
B140-B143/B163/B228 USER TOOLS
B222/B224/G878 PRINTS JUNK
Product Family Problem Desc
B234/B235/B236 JAM FEED IN
B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 SC 590
C231/C237/C238/C248 INK LEAK/SUPPLY
D014/D015 SC 590
D014/D015 E 32
D052/D053/D054 SC 670
D052/D053/D054 SC 991
D101/D102/D103 DEAD
D101/D102/D103 JAM CODE 111
D101/D102/D103 JAM CODE 111
D101/D102/D103 GBC STREAM PUNCH - JAMS
B132/B200 JAM CODE 069
B132/B200 DARK IMAGE
B132/B200 NETWORK DEVICES
B147/B149/B190 SC 670
B147/B149/B190 SC 670
B178/B180/B202 LINES WHITE / LEAD TO TRAIL
B230/B237 REPORTS ON/OFF
D014/D015 TONER
Product Family Problem Desc
D014/D015 DARK IMAGE
D014/D015 NETWORK DEVICES
D101/D102/D103 SC 165
D101/D102/D103 NETWORK DEVICES
D101/D102/D103 SC 180
D101/D102/D103 SC 180
D101/D102/D103 SC 180
D101/D102/D103 SC 180
D101/D102/D103 SC 181
D101/D102/D103 SC 181
D101/D102/D103 SC 181
D101/D102/D103 SC 181
D101/D102/D103 SC 182
D101/D102/D103 SC 182
D101/D102/D103 SC 182
D101/D102/D103 SC 182
D101/D102/D103 SC 183
D101/D102/D103 SC 183
D101/D102/D103 SC 183
D101/D102/D103 SC 183
D101/D102/D103 SC 187
D101/D102/D103 SC 187
D101/D102/D103 SC 187
D101/D102/D103 SC 187
D101/D102/D103 SC 188
D101/D102/D103 SC 188
D101/D102/D103 SC 188
D101/D102/D103 SC 188
D101/D102/D103 SC 185
D101/D102/D103 SC 185
Product Family Problem Desc
D101/D102/D103 SC 185
D101/D102/D103 SC 185
D101/D102/D103 SC 185
D101/D102/D103 SC 185
D101/D102/D103 SC 186
D101/D102/D103 SC 186
D101/D102/D103 SC 186
D101/D102/D103 SC 186
D101/D102/D103 SC 186
D101/D102/D103 SC 186
D101/D102/D103 SC 202
D101/D102/D103 SC 202
D101/D102/D103 SC 202
D101/D102/D103 SC 202
D101/D102/D103 SC 202
D101/D102/D103 SC 203
D101/D102/D103 SC 203
D101/D102/D103 SC 203
D101/D102/D103 SC 203
D101/D102/D103 SC 203
D101/D102/D103 SC 204
D101/D102/D103 SC 204
D101/D102/D103 SC 204
D101/D102/D103 SC 204
D101/D102/D103 SC 204
D101/D102/D103 SC 205
D101/D102/D103 SC 205
D101/D102/D103 SC 205
D101/D102/D103 SC 205
D101/D102/D103 SC 205
D101/D102/D103 SC 220
D101/D102/D103 SC 220
D101/D102/D103 SC 220
D101/D102/D103 SC 220
Product Family Problem Desc
D101/D102/D103 SC 220
D101/D102/D103 SC 220
D101/D102/D103 SC 221
D101/D102/D103 SC 221
D101/D102/D103 SC 221
D101/D102/D103 SC 221
D101/D102/D103 SC 221
D101/D102/D103 SC 221
D101/D102/D103 SC 230
D101/D102/D103 SC 230
D101/D102/D103 SC 230
D101/D102/D103 SC 230
D101/D102/D103 SC 231
D101/D102/D103 SC 231
D101/D102/D103 SC 231
D101/D102/D103 SC 231
D101/D102/D103 SC 240
D101/D102/D103 SC 240
D101/D102/D103 SC 240
D101/D102/D103 SC 240
H516/H526/H527/H552/ 22-Sep
H555
B121/B122/B123 SC 392
B230/B237 SC 723
B230/B237 SC 723
B230/B237 SC 721
B230/B237 SC 721
B230/B237 JAM CODE 009
D017/D018/D019/D020 SC 401
D017/D018/D019/D020 SC 401
D017/D018/D019/D020 SC 401
G060/G080/G082 SC 542
Product Family Problem Desc
G060/G080/G082 SC 541
G104 SC 230
G104 SC 230
G104 SC 230
G104 SC 231
G104 SC 231
G104 SC 231
G104 SC 240
G104 SC 242
G104 SC 243
G104 SC 300
G104 SC 300
H555/H556/H557 22-Sep
H555/H556/H557 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
A294/A295 DJ 04
B064/B065 KEY OPERATOR CODE QUESTIONS
B070/B071 SC 740
B132/B200 SC 549
B132/B200 LINES WHITE / LEAD TO TRAIL
B140-B143/B163/B228 LEGAL SIZE LCT TRAY QUESTIONS
B140-B143/B163/B228 SC 611
B140-B143/B163/B228 SC 590
B178/B180/B202 DJ 53
B246/B248/B249 SC 627
B246/B248/B249 SC 990
B246/B248/B249 SC 345
D014/D015 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D014/D015 PLEASE WAIT FUSER UP TO TEMP
D014/D015 SC 351
D014/D015 ADD TONER CONDITION
D052/D053/D054 JAM CODE 103
D052/D053/D054 DRIVERS
D101/D102/D103 DJ 03
Product Family Problem Desc
D101/D102/D103 DJ 03
G104 SC 301
B121/B122/B123 REPORTS ON/OFF
B121/B122/B123 REPORTS ON/OFF
D014/D015 SC 530
B121/B122/B123 SC 591
B121/B122/B123 SC 591
B121/B122/B123 SC 591
B121/B122/B123 SC 590
B121/B122/B123 SC 590
B121/B122/B123 SC 590
B121/B122/B123 SC 556
B121/B122/B123 SC 556
B121/B122/B123 SC 556
B121/B122/B123 SC 555
B121/B122/B123 SC 555
B121/B122/B123 SC 555
B121/B122/B123 SC 553
B121/B122/B123 SC 553
B121/B122/B123 SC 552
B121/B122/B123 SC 552
B121/B122/B123 SC 552
B121/B122/B123 SC 552
Product Family Problem Desc
B121/B122/B123 SC 551
B121/B122/B123 SC 551
B121/B122/B123 SC 551
B121/B122/B123 SC 551
B121/B122/B123 SC 547
B121/B122/B123 SC 547
B121/B122/B123 SC 546
B121/B122/B123 SC 546
B121/B122/B123 SC 546
B121/B122/B123 SC 545
B121/B122/B123 SC 545
B121/B122/B123 SC 545
B121/B122/B123 SC 543
B121/B122/B123 SC 543
B121/B122/B123 SC 542
B121/B122/B123 SC 542
B121/B122/B123 SC 542
B121/B122/B123 SC 542
B121/B122/B123 SC 541
B121/B122/B123 SC 541
B121/B122/B123 SC 541
B121/B122/B123 SC 541
B121/B122/B123 SC 506
B121/B122/B123 SC 506
B121/B122/B123 SC 504
B121/B122/B123 SC 504
B121/B122/B123 SC 504
B121/B122/B123 SC 504
B121/B122/B123 SC 503
B121/B122/B123 SC 503
B121/B122/B123 SC 503
B121/B122/B123 SC 503
B132/B200 SC 870
Product Family Problem Desc
B140-B143/B163/B228 CANNOT PRINT FROM LOCAL PC/PORT
B140-B143/B163/B228 SC 870
B234/B235/B236 SC 870
B234/B235/B236 SCANNER FUNCTIONS
B246/B248/B249 SC 870
B246/B248/B249 JAM CODE 144
B276/B277 KEY OPERATOR CODE QUESTIONS
D007/D008 SC 876
D010 PRINT JOB NOT PRINTING
D010 PRINT JOB NOT PRINTING
D010 SC 101
D010 SC 101
D010 SC 101
D010 SC 101
D010 SC 101
D010 SC 120
D010 SC 120
D010 SC 120
D010 SC 120
D010 SC 121
D010 SC 121
D010 SC 121
D010 SC 121
D010 SC 141
D010 SC 143
D010 SC 143
D010 SC 143
D010 SC 143
D010 SC 143
D010 SC 144
D010 SC 144
D010 SC 144
D010 SC 145
Product Family Problem Desc
D010 SC 145
D010 SC 145
D010 SC 145
D010 SC 145
D010 SC 193
D010 SC 193
D010 SC 198
D010 SC 198
D010 SC 198
D010 SC 202
D010 SC 202
D010 SC 202
D010 SC 204
D010 SC 204
D010 SC 204
D010 SC 220
D010 SC 220
D010 SC 220
D010 SC 230
D010 SC 230
D010 SC 230
D010 SC 302
D010 SC 302
D010 SC 302
D010 SC 392
D010 SC 392
D010 SC 392
D010 SC 392
D010 SC 392
D010 SC 392
D010 SC 392
D010 SC 390
D010 SC 390
D010 SC 391
Product Family Problem Desc
D010 SC 391
D010 SC 870
D014/D015 SC 870
D014/D015 SCAN TO FOLDER
D014/D015 USER TOOLS
D014/D015 SCANNER FUNCTIONS
D014/D015 SC 324
D014/D015 SC 324
D014/D015 SC 325
D014/D015 SC 326
D014/D015 SC 326
D014/D015 SC 327
D014/D015 SC 327
D014/D015 SC 336
D014/D015 SC 337
D014/D015 SC 338
D014/D015 SC 339
D014/D015 SC 348
D014/D015 SC 350
D014/D015 SC 350
D014/D015 SC 350
D014/D015 SC 351
D014/D015 SC 351
D014/D015 SC 351
D014/D015 SC 352
D014/D015 SC 352
D014/D015 SC 352
D014/D015 SC 353
D014/D015 SC 353
D014/D015 SC 353
D014/D015 SC 360
Product Family Problem Desc
D014/D015 SC 360
D014/D015 SC 361
D014/D015 SC 361
D014/D015 SC 362
D014/D015 SC 362
D014/D015 SC 363
D014/D015 SC 363
D014/D015 SC 364
D014/D015 SC 364
D014/D015 SC 365
D014/D015 SC 365
D014/D015 SC 366
D014/D015 SC 366
D014/D015 SC 367
D014/D015 SC 367
D014/D015 SC 372
D014/D015 SC 372
D014/D015 SC 373
D014/D015 SC 373
D014/D015 SC 374
D014/D015 SC 374
D014/D015 SC 375
D014/D015 SC 375
D017/D018/D019/D020 SCANNER CONFIGURATION
D017/D018/D019/D020 SC 101
D017/D018/D019/D020 SC 401
D014/D015 SC 396
D014/D015 SC 396
D014/D015 SC 396
D014/D015 SC 397
Product Family Problem Desc
D014/D015 SC 397
D014/D015 SC 397
D014/D015 SC 398
D014/D015 SC 398
D014/D015 SC 398
D014/D015 SC 399
D014/D015 SC 399
D014/D015 SC 399
D017/D018/D019/D020 SC 730
D017/D018/D019/D020 SC 730
D017/D018/D019/D020 SC 730
D017/D018/D019/D020 SC 730
H555/H556/H557 0-07
H555/H556/H557 0-07
H555/H556/H557 0-07
H555/H556/H557 0-08
H555/H556/H557 0-08
Product Family Problem Desc
H555/H556/H557 0-08
H555/H556/H557 0-08
H555/H556/H557 0-08
H555/H556/H557 0-08
H555/H556/H557 0-08
H555/H556/H557 0-08
H555/H556/H557 0-14
H555/H556/H557 0-14
H555/H556/H557 0-14
H555/H556/H557 0-14
H555/H556/H557 0-14
H555/H556/H557 0-14
H555/H556/H557 0-15
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-16
H555/H556/H557 0-17
B044/B045/B046 SC 120
B044/B045/B046 SC 120
B044/B045/B046 SC 120
B044/B045/B046 SC 121
B044/B045/B046 SC 121
B044/B045/B046 SC 121
B044/B045/B046 SC 122
B044/B045/B046 SC 122
B044/B045/B046 SC 122
Product Family Problem Desc
B044/B045/B046 SC 123
B044/B045/B046 SC 123
B044/B045/B046 SC 123
B044/B045/B046 SC 192
B044/B045/B046 SC 192
B044/B045/B046 SC 192
B178/B180/B202 JITTER/BANDING
D014/D015 SC 400
D014/D015 SC 400
D014/D015 SC 400
D014/D015 SC 400
D014/D015 SC 410
D014/D015 SC 410
D014/D015 SC 410
D014/D015 SC 410
D014/D015 SC 411
D014/D015 SC 411
D014/D015 SC 411
D014/D015 SC 411
D014/D015 SC 412
D014/D015 SC 412
D014/D015 SC 412
D014/D015 SC 412
D014/D015 SC 413
D014/D015 SC 413
D014/D015 SC 413
D014/D015 SC 413
D017/D018/D019/D020 SC 730
B222/B224/G878 0-20
B222/B224/G878 0-20
B222/B224/G878 0-20
B222/B224/G878 0-20
B222/B224/G878 0-20
B234/B235/B236 SCANNER CONFIGURATION
B246/B248/B249 NO POWER
B246/B248/B249 ERROR MESSAGES
B246/B248/B249 SCANNER CONFIGURATION
D014/D015 FIERY
D014/D015 PRINT JOB NOT PRINTING
D014/D015 TD INITIALIZATION ERROR
Product Family Problem Desc
D014/D015 SCANNER CONFIGURATION
D014/D015 SC 414
D014/D015 SC 414
D014/D015 SC 414
D014/D015 SC 414
D014/D015 SC 415
D014/D015 SC 415
D014/D015 SC 415
D014/D015 SC 415
D014/D015 SC 416
D014/D015 SC 416
D014/D015 SC 416
D014/D015 SC 416
D014/D015 SC 417
D014/D015 SC 417
D014/D015 SC 417
D014/D015 SC 417
D014/D015 SC 418
D014/D015 SC 420
D014/D015 SC 420
D014/D015 SC 420
D014/D015 SC 421
D014/D015 SC 421
D014/D015 SC 421
D014/D015 SC 422
D014/D015 SC 422
D014/D015 SC 423
D014/D015 SC 423
D014/D015 DEVELOPER AGITATION CODES
D052/D053/D054 PLEASE WAIT - NO FUSER LAMPS
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D052/D053/D054 DJ 55
D052/D053/D054 SCANNER CONFIGURATION
Product Family Problem Desc
D052/D053/D054 SCANNER CONFIGURATION
D101/D102/D103 THROUGH PUT QUESTIONS
D101/D102/D103 SCANNER CONFIGURATION
H555/H556/H557 Sep-74
H555/H556/H557 Sep-74
H555/H556/H557 Sep-74
H555/H556/H557 Sep-74
B039/B040/B043/B120 SKEWED IMAGE
B039/B040/B043/B120 SKEWED IMAGE
B051/B052/B156 LINES BLACK / LEAD TO TRAIL
B230/B237 LIGHT/FADED IMAGE
B230/B237 CANNOT SCAN TO LOCAL PC
B262/B284/B288/B292 ALL FILES GO INTO MEMORY
Product Family Problem Desc
B262/B284/B288/B292 ALL FILES GO INTO MEMORY
B295/B297 SC 670
B295/B297 SC 670
B295/B297 SC 670
B295/B297 SC 670
D101/D102/D103 SC 494
D101/D102/D103 SC 420
D101/D102/D103 SC 424
D101/D102/D103 SC 424
D101/D102/D103 SC 424
D101/D102/D103 SC 428
D101/D102/D103 SC 428
D101/D102/D103 SC 428
D101/D102/D103 SC 428
D101/D102/D103 SC 428
D101/D102/D103 SC 435
D101/D102/D103 SC 435
D101/D102/D103 SC 437
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 438
D101/D102/D103 SC 439
D101/D102/D103 SC 439
D101/D102/D103 SC 439
D101/D102/D103 SC 440
D101/D102/D103 SC 440
D101/D102/D103 SC 441
D101/D102/D103 SC 441
Product Family Problem Desc
D101/D102/D103 SC 441
D101/D102/D103 SC 487
D101/D102/D103 SC 488
D101/D102/D103 SC 488
D101/D102/D103 SC 488
D101/D102/D103 SC 489
D101/D102/D103 SC 489
D101/D102/D103 SC 491
D101/D102/D103 SC 491
D101/D102/D103 SC 491
D101/D102/D103 SC 492
D101/D102/D103 SC 494
D101/D102/D103 SC 494
D101/D102/D103 SC 494
H555/H556/H557 21-Jun
H555/H556/H557 Jun-99
H555/H556/H557 7-Sep
H555/H556/H557 7-Sep
H555/H556/H557 7-Sep
H555/H556/H557 8-Sep
H555/H556/H557 8-Sep
H555/H556/H557 9-Sep
H555/H556/H557 9-Sep
H555/H556/H557 17-Sep
H555/H556/H557 17-Sep
H555/H556/H557 9-20 CALL SERVICE - LDDR FAILURE
H555/H556/H557 9-20 CALL SERVICE - LDDR FAILURE
H555/H556/H557 9-22 HOT ROLLER FAILED
H555/H556/H557 9-22 HOT ROLLER FAILED
H555/H556/H557 9-22 HOT ROLLER FAILED
H555/H556/H557 9-22 HOT ROLLER FAILED
H555/H556/H557 23-Sep
H555/H556/H557 23-Sep
Product Family Problem Desc
H555/H556/H557 9-24 CALL SERVICE - MAIN MOTOR FAIL
H555/H556/H557 9-24 CALL SERVICE - MAIN MOTOR FAIL
H555/H556/H557 9-24 CALL SERVICE - MAIN MOTOR FAIL
H555/H556/H557 29-Sep
H555/H556/H557 29-Sep
H555/H556/H557 29-Sep
H555/H556/H557 9-30, 9-31, 9-32
H555/H556/H557 9-30, 9-31, 9-32
H555/H556/H557 Sep-50
H555/H556/H557 Sep-50
H555/H556/H557 Sep-52
H555/H556/H557 Sep-52
H555/H556/H557 Sep-61
H555/H556/H557 Sep-61
H555/H556/H557 Sep-73
H555/H556/H557 Sep-73
A174 PJ 09
B070/B071 POORLY STAPLED OR JOGGED SETS
B070/B071 FINISHER - STACKING POORLY ON SHIFT TRAY
D009/D011/D012/D013 SC 350
D014/D015 FIERY
D014/D015 FIERY
D014/D015 FIERY
D101/D102/D103 SC 547
D101/D102/D103 SC 541
D101/D102/D103 SC 496
D101/D102/D103 SC 496
D101/D102/D103 SC 496
D101/D102/D103 SC 497
D101/D102/D103 SC 497
D101/D102/D103 SC 497
D101/D102/D103 SC 501
D101/D102/D103 SC 501
D101/D102/D103 SC 501
D101/D102/D103 SC 501
D101/D102/D103 SC 502
D101/D102/D103 SC 502
D101/D102/D103 SC 502
D101/D102/D103 SC 502
Product Family Problem Desc
D101/D102/D103 SC 503
D101/D102/D103 SC 503
D101/D102/D103 SC 503
D101/D102/D103 SC 503
D101/D102/D103 SC 504
D101/D102/D103 SC 504
D101/D102/D103 SC 504
D101/D102/D103 SC 504
D101/D102/D103 SC 505
D101/D102/D103 SC 505
D101/D102/D103 SC 505
D101/D102/D103 SC 505
D101/D102/D103 SC 506
D101/D102/D103 SC 506
D101/D102/D103 SC 506
D101/D102/D103 SC 506
D101/D102/D103 SC 507
D101/D102/D103 SC 507
D101/D102/D103 SC 507
D101/D102/D103 SC 507
D101/D102/D103 SC 529
D101/D102/D103 SC 529
D101/D102/D103 SC 531
D101/D102/D103 SC 541
D101/D102/D103 SC 542
D101/D102/D103 SC 542
D101/D102/D103 SC 542
D101/D102/D103 SC 542
D101/D102/D103 SC 543
D101/D102/D103 SC 543
D101/D102/D103 SC 543
D101/D102/D103 SC 544
D101/D102/D103 SC 544
D101/D102/D103 SC 544
Product Family Problem Desc
D101/D102/D103 SC 545
D101/D102/D103 SC 545
D101/D102/D103 SC 547
D101/D102/D103 SC 547
D101/D102/D103 SC 557
D101/D102/D103 SC 557
D101/D102/D103 SC 559
D101/D102/D103 SC 585
D101/D102/D103 SC 585
D101/D102/D103 SC 585
D101/D102/D103 SC 592
D101/D102/D103 SC 592
D101/D102/D103 SC 592
D101/D102/D103 SC 593
D101/D102/D103 SC 601
D101/D102/D103 SC 601
D101/D102/D103 SC 601
D101/D102/D103 SC 620
D101/D102/D103 SC 620
D101/D102/D103 SC 620
D101/D102/D103 SC 621
D101/D102/D103 SC 621
D101/D102/D103 SC 621
D101/D102/D103 SC 622
D101/D102/D103 SC 625
D101/D102/D103 SC 625
D101/D102/D103 SC 625
D101/D102/D103 SC 626
D101/D102/D103 SC 626
D101/D102/D103 SC 626
D101/D102/D103 SC 630
D101/D102/D103 SC 632
D101/D102/D103 SC 633
G071 SC 282
Product Family Problem Desc
G104 SC 304
G104 SC 304
G104 SC 304
G104 SC 304
G104 SC 305
G104 SC 305
G104 SC 305
G104 SC 305
G104 SC 306
G104 SC 306
G104 SC 306
G104 SC 306
G104 SC 307
G104 SC 307
G104 SC 307
G104 SC 307
G104 SC 325
G104 SC 325
G104 SC 360
G104 SC 360
G104 SC 361
G104 SC 362
G104 SC 363
A229 MACHINE SHUTS OFF THEN BACK ON
B064/B065 LIGHT/FADED IMAGE
B070/B071 USER TOOLS
B070/B071 STAMP DATA QUESTIONS
B079/082/135/138/182/ 0-21
183
B079/082/135/138/182/ 0-21
183
B132/B200 GENERAL INFORMATION
B132/B200 SC 488
Product Family Problem Desc
B132/B200 JAM CODE 019
B140-B143/B163/B228 USER TOOLS
B186 SC XX
B234/B235/B236 GBC ENTRANCE JAMS
B234/B235/B236 PARTS
B234/B235/B236 JAM CODE 179
B246/B248/B249 GBC STREAM PUNCH - JAMS
B246/B248/B249 SC 550
C231/C237/C238/C248 INK LEAK/SUPPLY
C231/C237/C238/C248 LIGHT/FADED IMAGE
C267 LIGHT/FADED IMAGE
D009/D011/D012/D013 ERRATIC ELECTRICAL PROBLEMS
D014/D015 FIERY
G081/G120/G121/G122 SC 998
G081/G120/G121/G122 SC 998
G081/G120/G121/G122 SC 998
H555/H556/H557 3-Jun
A292/A293/B098 SC 310
B064/B065 SC 543
B089/B093 SC 860
B089/B093 SC 860
B089/B093 SC 860
B089/B093 SC 860
B132/B200 BLACK LINE LEAD TO TRAIL DF ONLY
B132/B200 TONER
B140-B143/B163/B228 CANNOT SCAN TO E-MAIL
B222/B224/G878 SP MODES
B234/B235/B236 SP MODES ARE IN JAPENESE
B295/B297 DJ 07
B295/B297 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
C262/C265 LCT FEED IN JAMS
D009/D011/D012/D013 ALL FILES GO INTO MEMORY
D052/D053/D054 SC 824
D052/D053/D054 SC 824
D101/D102/D103 FIERY
G038/G062 SC 321
G038/G062 SC 321
G126 ERROR MESSAGES
H555/H556/H557 4-Jun
H555/H556/H557 4-Jun
H555/H556/H557 4-Jun
H555/H556/H557 4-Jun
H555/H556/H557 4-Jun
H555/H556/H557 5-Jun
H555/H556/H557 5-Jun
H555/H556/H557 5-Jun
H555/H556/H557 5-Jun
H555/H556/H557 5-Jun
H555/H556/H557 5-Jun
H555/H556/H557 6-Jun
H555/H556/H557 6-Jun
H555/H556/H557 8-Jun
H555/H556/H557 8-Jun
H555/H556/H557 9-Jun
H555/H556/H557 9-Jun
H555/H556/H557 9-Jun
H555/H556/H557 9-Jun
H555/H556/H557 10-Jun
H555/H556/H557 10-Jun
H555/H556/H557 10-Jun
H555/H556/H557 10-Jun
Product Family Problem Desc
H555/H556/H557 11-Jun
B125 SC 300
B276/B277 CONTROLLER CONFIG/INSTALL
D017/D018/D019/D020 1-Jun
D017/D018/D019/D020 1-Jun
D017/D018/D019/D020 1-Jun
H555/H556/H557 4-Jan
H555/H556/H557 4-Jan
H555/H556/H557 4-Jan
H555/H556/H557 8-Jan
H555/H556/H557 8-Jan
H555/H556/H557 8-Jan
H555/H556/H557 10-Feb
H555/H556/H557 11-Feb
H555/H556/H557 12-Feb
H555/H556/H557 13-Feb
H555/H556/H557 13-Feb
H555/H556/H557 20-Feb
H555/H556/H557 23-Feb
H555/H556/H557 24-Feb
H555/H556/H557 25-Feb
H555/H556/H557 26-Feb
H555/H556/H557 27-Feb
H555/H556/H557 Feb-50
H555/H556/H557 Feb-51
H555/H556/H557 Feb-52
H555/H556/H557 Feb-52
H555/H556/H557 Feb-52
H555/H556/H557 30-Mar
H555/H556/H557 Apr-00
H555/H556/H557 Apr-00
Product Family Problem Desc
H555/H556/H557 Apr-00
H555/H556/H557 2-Apr
H555/H556/H557 10-Apr
H555/H556/H557 10-Apr
B132/B200 SC 315
B132/B200 SC 315
B132/B200 SC 436
B140-B143/B163/B228 JAM CODE 151
B147/B149/B190 JAM CODE 068
B147/B149/B190 JAM CODE 068
B234/B235/B236 JAM CODE 003
B246/B248/B249 SC 764
D052/D053/D054 DRIVERS
D052/D053/D054 SPECIFICATIONS
D101/D102/D103 SC 703
D101/D102/D103 SC 703
D101/D102/D103 SC 703
D101/D102/D103 SC 704
Product Family Problem Desc
D101/D102/D103 SC 704
D101/D102/D103 SC 704
D101/D102/D103 SC 705
D101/D102/D103 SC 705
D101/D102/D103 SC 705
D101/D102/D103 SC 705
D101/D102/D103 SC 705
D101/D102/D103 SC 720
D101/D102/D103 SC 720
D101/D102/D103 SC 720
D101/D102/D103 SC 720
D101/D102/D103 SC 721
D101/D102/D103 SC 721
D101/D102/D103 SC 721
D101/D102/D103 SC 721
B230/B237 BLANK IMAGE-PARTIAL/SPORATIC
B230/B237 WASTE TONER FULL DISPLAYED
B230/B237 BLANK IMAGE-PARTIAL/SPORATIC
D101/D102/D103 SC 724
D101/D102/D103 SC 724
D101/D102/D103 SC 724
D101/D102/D103 SC 724
D101/D102/D103 SC 725
D101/D102/D103 SC 725
D101/D102/D103 SC 725
D101/D102/D103 SC 725
D101/D102/D103 SC 743
D101/D102/D103 SC 743
D101/D102/D103 SC 743
D101/D102/D103 SC 744
D101/D102/D103 SC 744
D101/D102/D103 SC 744
D101/D102/D103 SC 745
D101/D102/D103 SC 745
Product Family Problem Desc
D101/D102/D103 SC 745
D101/D102/D103 SC 745
D101/D102/D103 SC 745
B089/B093 SC 865
B178/B180/B202 COLORS MISALIGNED
B178/B180/B202 COLORS MISALIGNED
B205/B209 SC 672
B222/B224/G878 TOUCH SCREEN CALIBRATION
B222/B224/G878 TOUCH SCREEN CALIBRATION
B234/B235/B236 8.5 BY 14 MISFEEDS THROUGH BYPASS ONLY
B295/B297 SC 144
B295/B297 SC 144
B295/B297 SC 144
D009/D011/D012/D013 REPORTS ON/OFF
H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-20
H555/H556/H557 0-21
H555/H556/H557 0-21
H555/H556/H557 0-21
H555/H556/H557 0-21
H555/H556/H557 0-21
H555/H556/H557 0-22
H555/H556/H557 0-22
H555/H556/H557 0-22
Product Family Problem Desc
H555/H556/H557 0-22
H555/H556/H557 0-22
H555/H556/H557 0-22
H555/H556/H557 0-22
H555/H556/H557 0-23
H555/H556/H557 0-23
H555/H556/H557 0-23
H555/H556/H557 0-23
H555/H556/H557 0-23
H555/H556/H557 0-23
B222/B224/G878 SC 561
B222/B224/G878 COLOR MISSING
B222/B224/G878 COLOR MISSING
C229/C233/C239 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
C231/C237/C238/C248 JAM A
D009/D011/D012/D013 0-01
D009/D011/D012/D013 0-01
D009/D011/D012/D013 0-01
D017/D018/D019/D020 SC 873
D017/D018/D019/D020 SC 873
D101/D102/D103 SC 755
D101/D102/D103 SC 723
D101/D102/D103 SC 723
D101/D102/D103 SC 723
D101/D102/D103 SC 723
D101/D102/D103 SC 726
D101/D102/D103 SC 726
Product Family Problem Desc
D101/D102/D103 SC 726
D101/D102/D103 SC 726
D101/D102/D103 SC 728
D101/D102/D103 SC 728
D101/D102/D103 SC 728
D101/D102/D103 SC 728
D101/D102/D103 SC 730
D101/D102/D103 SC 730
D101/D102/D103 SC 730
D101/D102/D103 SC 731
D101/D102/D103 SC 731
D101/D102/D103 SC 731
D101/D102/D103 SC 732
D101/D102/D103 SC 732
D101/D102/D103 SC 732
D101/D102/D103 SC 733
D101/D102/D103 SC 733
D101/D102/D103 SC 733
D101/D102/D103 SC 734
D101/D102/D103 SC 734
D101/D102/D103 SC 734
D101/D102/D103 SC 734
D101/D102/D103 SC 735
D101/D102/D103 SC 735
D101/D102/D103 SC 735
D101/D102/D103 SC 735
D101/D102/D103 SC 736
D101/D102/D103 SC 736
D101/D102/D103 SC 736
D101/D102/D103 SC 736
D101/D102/D103 SC 737
D101/D102/D103 SC 737
D101/D102/D103 SC 737
D101/D102/D103 SC 738
Product Family Problem Desc
D101/D102/D103 SC 738
D101/D102/D103 SC 738
D101/D102/D103 SC 738
D101/D102/D103 SC 738
D101/D102/D103 SC 740
D101/D102/D103 SC 740
D101/D102/D103 SC 740
D101/D102/D103 SC 740
D101/D102/D103 SC 741
D101/D102/D103 SC 741
D101/D102/D103 SC 741
D101/D102/D103 SC 741
D101/D102/D103 SC 742
D101/D102/D103 SC 742
D101/D102/D103 SC 742
D101/D102/D103 SC 742
D101/D102/D103 SC 746
D101/D102/D103 SC 746
D101/D102/D103 SC 746
D101/D102/D103 SC 746
D101/D102/D103 SC 747
D101/D102/D103 SC 747
D101/D102/D103 SC 747
D101/D102/D103 SC 747
D101/D102/D103 SC 748
D101/D102/D103 SC 748
D101/D102/D103 SC 748
D101/D102/D103 SC 748
D101/D102/D103 SC 750
D101/D102/D103 SC 750
D101/D102/D103 SC 750
D101/D102/D103 SC 753
D101/D102/D103 SC 753
D101/D102/D103 SC 753
Product Family Problem Desc
D101/D102/D103 SC 753
D101/D102/D103 SC 754
D101/D102/D103 SC 754
D101/D102/D103 SC 754
D101/D102/D103 SC 760
D101/D102/D103 SC 760
D101/D102/D103 SC 760
D101/D102/D103 SC 760
D101/D102/D103 SC 761
D101/D102/D103 SC 761
D101/D102/D103 SC 761
D101/D102/D103 SC 761
D101/D102/D103 SC 765
D101/D102/D103 SC 765
D101/D102/D103 SC 765
D101/D102/D103 SC 765
D101/D102/D103 SC 765
D101/D102/D103 SC 766
D101/D102/D103 SC 766
D101/D102/D103 SC 766
D101/D102/D103 SC 766
D101/D102/D103 SC 766
D101/D102/D103 SC 767
D101/D102/D103 SC 767
D101/D102/D103 SC 767
D101/D102/D103 SC 767
D101/D102/D103 SC 767
D101/D102/D103 SC 770
D101/D102/D103 SC 770
D101/D102/D103 SC 770
D101/D102/D103 SC 770
D101/D102/D103 SC 770
D101/D102/D103 SC 771
D101/D102/D103 SC 771
Product Family Problem Desc
D101/D102/D103 SC 771
D101/D102/D103 SC 771
D101/D102/D103 SC 771
D101/D102/D103 SC 772
D101/D102/D103 SC 772
D101/D102/D103 SC 772
D101/D102/D103 SC 772
D101/D102/D103 SC 772
D101/D102/D103 SC 773
D101/D102/D103 SC 773
D101/D102/D103 SC 773
D101/D102/D103 SC 773
D101/D102/D103 SC 773
D101/D102/D103 SC 775
D101/D102/D103 SC 775
D101/D102/D103 SC 775
D101/D102/D103 SC 775
D101/D102/D103 SC 775
D101/D102/D103 SC 776
D101/D102/D103 SC 776
D101/D102/D103 SC 776
D101/D102/D103 SC 776
D101/D102/D103 SC 776
G160/G161 SC 202
G160/G161 SC 202
G160/G161 SC 203
G160/G161 SC 203
G160/G161 SC 204
G160/G161 SC 204
G160/G161 SC 205
G160/G161 SC 205
G160/G161 SC 210
G160/G161 SC 210
G160/G161 SC 210
Product Family Problem Desc
G160/G161 SC 211
G160/G161 SC 211
G160/G161 SC 212
G160/G161 SC 212
G160/G161 SC 212
G160/G161 SC 213
G160/G161 SC 213
G160/G161 SC 213
H555/H556/H557 0-23
H555/H556/H557 0-23
H555/H556/H557 0-24
H555/H556/H557 0-24
H555/H556/H557 0-79
H555/H556/H557 0-80
H555/H556/H557 0-80
H555/H556/H557 0-80
H555/H556/H557 0-80
H555/H556/H557 0-81
H555/H556/H557 0-81
H555/H556/H557 0-81
H555/H556/H557 0-81
H555/H556/H557 0-81
H555/H556/H557 0-82
H555/H556/H557 0-82
H555/H556/H557 0-82
H555/H556/H557 0-82
H555/H556/H557 0-82
H555/H556/H557 0-83
H555/H556/H557 0-83
Product Family Problem Desc
H555/H556/H557 0-83
H555/H556/H557 0-83
H555/H556/H557 0-83
H555/H556/H557 0-84
H555/H556/H557 0-84
H555/H556/H557 0-85
H555/H556/H557 0-85
H555/H556/H557 0-86
H555/H556/H557 0-87
H555/H556/H557 0-88
H555/H556/H557 0-88
H555/H556/H557 0-88
H555/H556/H557 Jan-00
H555/H556/H557 1-Jan
H555/H556/H557 1-Jan
H555/H556/H557 1-Jan
A292/A293/B098 STAMP DATA QUESTIONS
A292/A293/B098 BYPASS TRAY ISSUES
B044/B045/B046 PLEASE WAIT - NO FUSER LAMPS
B064/B065 SC 310
B125 BYPASS TRAY ISSUES
B132/B200 THROUGH PUT QUESTIONS
B140-B143/B163/B228 SC 312
B140-B143/B163/B228 USER TOOLS
D010 SC 819
D010 SC 819
D010 SC 819
G104 SC 636
G104 SC 636
G104 SC 636
Product Family Problem Desc
G104 SC 636
G104 SC 636
A229 USER CODE QUESTIONS
B230/B237 WRINKLED OR CREASED COPIES
D014/D015 TONER
D014/D015 FIERY
D052/D053/D054 SC 402
D101/D102/D103 SC 834
D101/D102/D103 SC 834
D101/D102/D103 SC 817
D101/D102/D103 SC 817
D101/D102/D103 SC 833
D101/D102/D103 SC 833
D101/D102/D103 SC 851
D101/D102/D103 SC 851
D101/D102/D103 SC 853
D101/D102/D103 SC 853
D101/D102/D103 SC 854
D101/D102/D103 SC 854
D101/D102/D103 SC 855
D101/D102/D103 SC 855
D101/D102/D103 SC 856
D101/D102/D103 SC 856
D101/D102/D103 SC 857
D101/D102/D103 SC 857
D101/D102/D103 SC 860
D101/D102/D103 SC 860
B070/B071 SC 301
B234/B235/B236 FIERY
Product Family Problem Desc
B234/B235/B236 POORLY STAPLED OR JOGGED SETS
B264/B265 SC 863
B264/B265 SC 863
C267 SPECIFICATIONS
D014/D015 SC 440
D014/D015 SC 440
D014/D015 SC 440
D014/D015 SC 441
D014/D015 SC 411
D014/D015 SC 441
D014/D015 SC 441
D014/D015 SC 442
D014/D015 SC 442
D014/D015 SC 442
D014/D015 SC 443
D014/D015 SC 443
D014/D015 SC 443
D014/D015 SC 446
D014/D015 SC 446
D014/D015 SC 450
D014/D015 SC 450
D014/D015 SC 450
D014/D015 SC 452
D014/D015 SC 452
D014/D015 SC 455
D014/D015 SC 455
D014/D015 SC 455
D014/D015 SC 455
D014/D015 SC 460
D014/D015 SC 460
D014/D015 SC 460
D017/D018/D019/D020 REPORTS ON/OFF
D052/D053/D054 SC 925
Product Family Problem Desc
D052/D053/D054 SC 925
D101/D102/D103 SC 876
D101/D102/D103 SC 870
D101/D102/D103 PUNCH QUESTIONS
D101/D102/D103 SC 861
D101/D102/D103 SC 861
D101/D102/D103 SC 861
D101/D102/D103 SC 861
D101/D102/D103 SC 862
D101/D102/D103 SC 862
D101/D102/D103 SC 863
D101/D102/D103 SC 864
D101/D102/D103 SC 865
D101/D102/D103 SC 866
D101/D102/D103 SC 867
D101/D102/D103 SC 868
D101/D102/D103 SC 868
D101/D102/D103 SC 868
D101/D102/D103 SC 870
D101/D102/D103 SC 870
D101/D102/D103 SC 870
D101/D102/D103 SC 876
D101/D102/D103 SC 876
D101/D102/D103 SC 876
D101/D102/D103 SC 876
D101/D102/D103 SC 876
D101/D102/D103 SC 880
D101/D102/D103 SC 900
D101/D102/D103 SC 900
D101/D102/D103 SC 901
D101/D102/D103 SC 901
D101/D102/D103 SC 901
D101/D102/D103 SC 910
Product Family Problem Desc
D101/D102/D103 SC 911
D101/D102/D103 SC 912
D101/D102/D103 SC 913
D101/D102/D103 SC 914
B051/B052/B156 PASSWORDS
B132/B200 KEY COUNTER INFORMATION
B234/B235/B236 PUNCH HOLE POSITION
B234/B235/B236 IMAGE SHIFTING
B234/B235/B236 IMAGE SHIFTING
B234/B235/B236 SC 990
B234/B235/B236 SC 300
B264/B265 SC 870
B264/B265 SC 870
B264/B265 SC 873
B264/B265 SC 876
B264/B265 SC 872
B264/B265 SC 872
B264/B265 SC 872
B264/B265 SC 863
B264/B265 SC 828
B264/B265 SC 828
B264/B265 SC 829
B264/B265 SC 829
B264/B265 SC 829
B264/B265 SC 838
B264/B265 SC 850
B264/B265 SC 850
B264/B265 SC 850
B264/B265 SC 851
B264/B265 SC 851
B264/B265 SC 853
B264/B265 SC 853
Product Family Problem Desc
B264/B265 SC 854
B264/B265 SC 854
B264/B265 SC 855
B264/B265 SC 855
B264/B265 SC 856
B264/B265 SC 857
B264/B265 SC 857
B264/B265 SC 861
B264/B265 SC 861
B264/B265 SC 861
B264/B265 SC 861
B264/B265 SC 860
B264/B265 SC 860
B264/B265 SC 864
B264/B265 SC 864
B264/B265 SC 864
B264/B265 SC 866
B264/B265 SC 868
B264/B265 SC 868
B264/B265 SC 868
B264/B265 SC 873
B264/B265 SC 875
B264/B265 SC 876
B264/B265 SC 876
B264/B265 SC 880
B264/B265 SC 900
B264/B265 SC 900
B264/B265 SC 901
B264/B265 SC 901
B264/B265 SC 920
B264/B265 SC 920
B264/B265 SC 990
B264/B265 SC 991
Product Family Problem Desc
B264/B265 SC 997
B264/B265 SC 997
B264/B265 SC 998
B264/B265 SC 998
B264/B265 SC 951
B264/B265 SC 951
B264/B265 SC 953
B264/B265 SC 953
B264/B265 SC 954
B264/B265 SC 954
B264/B265 SC 955
B264/B265 SC 955
B264/B265 SC 984
B264/B265 SC 985
B264/B265 SC 985
B264/B265 SC 986
B264/B265 SC 999
B264/B265 SC 999
B286/B289 CONSTANT ADD PAPER / RESET TRAY
C231/C237/C238/C248 USER TOOLS
D014/D015 SC 925
D052/D053/D054 JAM CODE 115
D052/D053/D054 PUNCH HOLE POSITION
D052/D053/D054 PRINT JOB INTERRUPTED
D052/D053/D054 PRINT OPTION NOT RECOGNIZED
D052/D053/D054 SC 817
D052/D053/D054 JAM BYPASS
D101/D102/D103 FINISHER EXIT JAMS
D014/D015 SC 484
D014/D015 SC 816
D014/D015 SC 481
D014/D015 SC 816
D014/D015 SC 480
D014/D015 SC 480
D014/D015 SC 480
D014/D015 SC 481
D014/D015 SC 481
D014/D015 SC 484
D052/D053/D054 SCAN ROUTER CONFIG/INSTALL
D052/D053/D054 MEMORY TRANSMISSION NOT AVAILABLE
D101/D102/D103 SC 919
D101/D102/D103 SC 919
D101/D102/D103 SC 919
D101/D102/D103 SC 920
D101/D102/D103 SC 920
D101/D102/D103 SC 921
D101/D102/D103 SC 925
D101/D102/D103 SC 925
D101/D102/D103 SC 925
D101/D102/D103 SC 925
D101/D102/D103 SC 951
D101/D102/D103 SC 951
D101/D102/D103 SC 953
D101/D102/D103 SC 953
D101/D102/D103 SC 953
D101/D102/D103 SC 953
D101/D102/D103 SC 953
Product Family Problem Desc
D101/D102/D103 SC 954
D101/D102/D103 SC 954
D101/D102/D103 SC 954
D101/D102/D103 SC 954
D101/D102/D103 SC 954
D101/D102/D103 SC 955
D101/D102/D103 SC 955
D101/D102/D103 SC 955
D101/D102/D103 SC 955
D101/D102/D103 SC 955
D101/D102/D103 SC 955
D101/D102/D103 SC 964
D101/D102/D103 SC 965
D101/D102/D103 SC 966
D101/D102/D103 SC 966
D101/D102/D103 SC 966
D101/D102/D103 SC 970
D101/D102/D103 SC 970
D101/D102/D103 SC 970
D101/D102/D103 SC 970
G165/G166/G167 PASSWORDS
H555/H556/H557 0-29
H555/H556/H557 0-29
H555/H556/H557 0-30
H555/H556/H557 0-30
H555/H556/H557 0-30
H555/H556/H557 0-30
H555/H556/H557 0-30
H555/H556/H557 0-32
H555/H556/H557 0-33
Product Family Problem Desc
H555/H556/H557 0-33
H555/H556/H557 0-33
H555/H556/H557 0-33
H555/H556/H557 0-33
H555/H556/H557 0-52
H555/H556/H557 0-70
H555/H556/H557 0-74
H555/H556/H557 0-74
H555/H556/H557 0-74
H555/H556/H557 0-76
H555/H556/H557 0-76
H555/H556/H557 0-77
H555/H556/H557 0-77
H555/H556/H557 0-75
H555/H556/H557 0-75
A292/A293/B098 SC 900
B064/B065 JAM CODE 104
B079/082/135/138/182/ SC 352
183
B079/082/135/138/182/ SC 352
183
B079/082/135/138/182/ SC 352
183
B079/082/135/138/182/ SC 352
183
B079/082/135/138/182/ SC 352
183
Product Family Problem Desc
B178/B180/B202 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B222/B224/G878 BLANK IMAGE-PARTIAL/SPORATIC
B222/B224/G878 BLANK IMAGE-PARTIAL/SPORATIC
D101/D102/D103 SC 990
D101/D102/D103 SC 991
D101/D102/D103 SC 994
D101/D102/D103 SC 997
D101/D102/D103 SC 997
D101/D102/D103 SC 998
D101/D102/D103 SC 998
D101/D102/D103 SC 999
D101/D102/D103 SC 999
D101/D102/D103 SC 999
D101/D102/D103 SC 999
D101/D102/D103 SC 999
G160/G161 SC 307
A265/A267 DATE AND TIME SETTINGS
B070/B071 SUPPLIES
Product Family Problem Desc
B079/082/135/138/182/ SC 101
183
B079/082/135/138/182/ SC 101
183
B079/082/135/138/182/ SC 101
183
B079/082/135/138/182/ SC 101
183
B079/082/135/138/182/ SC 120
183
B079/082/135/138/182/ SC 120
183
B079/082/135/138/182/ SC 120
183
B079/082/135/138/182/ SC 121
183
B079/082/135/138/182/ SC 121
183
B222/B224/G878 SC 723
D009/D011/D012/D013 SC 820
D009/D011/D012/D013 SC 820
D014/D015 SC 488
D014/D015 SC 488
D014/D015 SC 488
D014/D015 PRINT OPTION NOT RECOGNIZED
D014/D015 SC 487
D014/D015 SC 485
D014/D015 SC 487
D014/D015 SC 490
D014/D015 SC 490
D014/D015 SC 495
D014/D015 SC 495
D014/D015 SC 495
D014/D015 SC 497
D014/D015 SC 498
Product Family Problem Desc
D014/D015 SC 499
D014/D015 SC 499
D014/D015 SC 499
B064/B065 SC 590
B079/082/135/138/182/ SC 405
183
B079/082/135/138/182/ SC 820
183
B079/082/135/138/182/ DEAD MACHINE, NO OPERATION
183
B079/082/135/138/182/ SC 405
183
B079/082/135/138/182/ SC 405
183
B079/082/135/138/182/ SC 820
183
B079/082/135/138/182/ SC 820
183
B079/082/135/138/182/ DEAD MACHINE, NO OPERATION
183
B140-B143/B163/B228 SCAN TO FOLDER
B178/B180/B202 15-03
B178/B180/B202 15-03
B178/B180/B202 15-03
B178/B180/B202 15-03
B222/B224/G878 SC 536
B230/B237 SC 995
B230/B237 SC 995
B230/B237 SC 995
B230/B237 SC 995
B230/B237 SC 995
D014/D015 SC 873
D014/D015 SC 997
D014/D015 SC 991
D014/D015 INDICATORS/LIGHTS
D014/D015 SC 504
D014/D015 SC 568
D014/D015 SC 568
D014/D015 SC 566
D014/D015 SC 566
D014/D015 SC 571
Product Family Problem Desc
D014/D015 SC 572
D014/D015 SC 572
D014/D015 SC 573
D014/D015 SC 573
D014/D015 SC 574
D014/D015 SC 900
D014/D015 SC 921
D014/D015 SC 990
D014/D015 SC 997
D014/D015 SC 991
D014/D015 SC 998
D014/D015 SC 851
D014/D015 SC 851
D014/D015 SC 853
D014/D015 SC 853
D014/D015 SC 854
D014/D015 SC 854
D014/D015 SC 855
D014/D015 SC 855
D014/D015 SC 856
D014/D015 SC 856
D014/D015 SC 857
D014/D015 SC 860
D014/D015 SC 872
D014/D015 SC 873
D014/D015 SC 876
D014/D015 SC 877
D014/D015 SC 878
D014/D015 SC 880
H555/H556/H557 1-Apr
H555/H556/H557 1-Apr
H555/H556/H557 1-Apr
H555/H556/H557 1-Apr
Product Family Problem Desc
H555/H556/H557 1-Apr
A265/A267 DISTORTED IMAGE
B070/B071 SC 301
B079/082/135/138/182/ SC 336
183
B079/082/135/138/182/ SC 336
183
B079/082/135/138/182/ SC 337
183
B079/082/135/138/182/ SC 337
183
B079/082/135/138/182/ SC 338
183
B079/082/135/138/182/ SC 338
183
B079/082/135/138/182/ SC 351
183
B079/082/135/138/182/ SC 351
183
B079/082/135/138/182/ SC 351
183
B079/082/135/138/182/ SC 351
183
B079/082/135/138/182/ SC 353
183
B079/082/135/138/182/ SC 353
183
B079/082/135/138/182/ SC 353
183
B079/082/135/138/182/ SC 353
183
B079/082/135/138/182/ SC 354
183
B079/082/135/138/182/ SC 354
183
B079/082/135/138/182/ SC 354
183
B079/082/135/138/182/ SC 354
183
Product Family Problem Desc
B079/082/135/138/182/ SC 390
183
B079/082/135/138/182/ SC 390
183
B079/082/135/138/182/ SC 390
183
B129/B130/B168 SC 920
B129/B130/B168 SC 920
B205/B209 CHECKERED MARK ON/OFF
D017/D018/D019/D020 INDICATORS/LIGHTS
B205/B209 TX PROBLEM
B230/B237 DJ 03
B230/B237 DJ 04
B230/B237 DJ 05
B230/B237 DJ 01
B230/B237 DJ 01
B230/B237 DJ 53
B230/B237 DJ 53
B230/B237 DJ 54
B230/B237 DJ 54
B230/B237 DJ 55
B230/B237 DJ 55
B132/B200 BOOKLETMAKER SERVICE CODES
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
Product Family Problem Desc
D014/D015 JAM CODE 008
D014/D015 JAM CODE 009
D014/D015 JAM CODE 010
D014/D015 JAM CODE 011
D014/D015 JAM CODE 012
D014/D015 JAM CODE 013
D014/D015 JAM CODE 014
D014/D015 JAM CODE 019
D014/D015 JAM CODE 020
D014/D015 JAM CODE 021
D014/D015 SC 455
D014/D015 SC 672
B064/B065 JAM CODE 066
B070/B071 BOOKLETMAKER SERVICE CODES
B178/B180/B202 SC 201
B178/B180/B202 SC 201
B230/B237 SC 141
B230/B237 SC 142
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 144
B230/B237 SC 101
B230/B237 SC 101
B230/B237 SC 101
B230/B237 SC 101
B230/B237 SC 101
B230/B237 SC 101
B230/B237 SC 120
B230/B237 SC 120
B230/B237 SC 120
B230/B237 SC 120
Product Family Problem Desc
B230/B237 SC 120
B230/B237 SC 121
B230/B237 SC 121
B230/B237 SC 121
B230/B237 SC 121
B230/B237 SC 121
B230/B237 SC 141
B230/B237 SC 142
B230/B237 SC 142
B230/B237 SC 142
B230/B237 SC 142
B230/B237 SC 161
B230/B237 SC 161
B234/B235/B236 JAM CODE 073
B234/B235/B236 SCANNER CONFIGURATION
B246/B248/B249 CONSTANT ADD PAPER / RESET TRAY
C229/C233/C239 SC 07-10
D009/D011/D012/D013 SC 503
D014/D015 JITTER/BANDING
D014/D015 FIRMWARE UPDATES
D014/D015 FIERY
Product Family Problem Desc
D014/D015 SC 998
D014/D015 FACSIMILE FEATURES
D052/D053/D054 PUNCH JAM
D052/D053/D054 SCANNER CONFIGURATION
D101/D102/D103 CHADS SCATTERING EVERYWHERE CAUSING
JAMS
D101/D102/D103 SCANNER CONFIGURATION
G060/G080/G082 GENERAL INFORMATION
G126 SC 998
B064/B065 SC 120
B079/082/135/138/182/ SC 352
183
B132/B200 BLANK IMAGE-ENTIRE PAGE
B132/B200 SC 546
B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 JAM CODE 021
B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 PUNCH HOLE POSITION
B234/B235/B236 DEAD MACHINE, NO OPERATION
B246/B248/B249 SPECIFICATIONS
B246/B248/B249 DJ 55
B259/B260/B261 CANNOT SCAN TO LOCAL PC
B295/B297 SC 395
B295/B297 SC 395
B295/B297 SC 395
B295/B297 SC 395
B295/B297 SC 395
C231/C237/C238/C248 MASTER-CREASING
D009/D011/D012/D013 SC 798
D009/D011/D012/D013 SC 503
B003/B004/B006/B007 SC 865
B003/B004/B006/B007 SC 865
B003/B004/B006/B007 SC 865
B064/B065 DRIVERS
B070/B071 TRIMMER SERVICE CODES
B070/B071 JAM CODE 006
B070/B071 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
B070/B071 DRIVERS
B079/082/135/138/182/ SC 402
183
B079/082/135/138/182/ SC 402
183
B079/082/135/138/182/ SC 402
183
B079/082/135/138/182/ SC 403
183
B079/082/135/138/182/ SC 391
183
B079/082/135/138/182/ SC 391
183
B079/082/135/138/182/ SC 391
183
Product Family Problem Desc
B079/082/135/138/182/ SC 395
183
B079/082/135/138/182/ SC 395
183
B079/082/135/138/182/ SC 395
183
B079/082/135/138/182/ SC 395
183
B079/082/135/138/182/ SC 401
183
B079/082/135/138/182/ SC 401
183
B079/082/135/138/182/ SC 401
183
B079/082/135/138/182/ SC 401
183
B079/082/135/138/182/ SC 403
183
B079/082/135/138/182/ SC 403
183
B079/082/135/138/182/ SC 440
183
B079/082/135/138/182/ SC 440
183
B079/082/135/138/182/ SC 440
183
B079/082/135/138/182/ SC 450
183
B079/082/135/138/182/ SC 450
183
B079/082/135/138/182/ SC 490
183
B079/082/135/138/182/ SC 501
183
B079/082/135/138/182/ SC 501
183
B079/082/135/138/182/ SC 501
183
B079/082/135/138/182/ SC 501
183
Product Family Problem Desc
B079/082/135/138/182/ SC 502
183
B079/082/135/138/182/ SC 502
183
B079/082/135/138/182/ SC 502
183
B132/B200 DRIVERS
B140-B143/B163/B228 DRIVERS
B140-B143/B163/B228 OPERATION PANEL DISPLAYS METRIC SIZES
B178/B180/B202 DISTORTED IMAGE-DIGITIZED
B229 SC 202
B229 SC 202
B229 SC 202
B229 SC 202
B229 SC 202
B234/B235/B236 DRIVERS
B246/B248/B249 SP MODES
B246/B248/B249 DRIVERS
C229/C233/C239 PARTS
C262/C265 SC 305
C262/C265 SC 308
C262/C265 SC 308
C262/C265 SC 308
C262/C265 SC 308
D010 NO DIAL TONE
D014/D015 SPOTS-BLACK
D014/D015 FIERY
D014/D015 FIERY
D014/D015 SC 672
D014/D015 SC 672
D014/D015 SC 870
D014/D015 CONTROLLER ERROR
D014/D015 CONTROLLER ERROR
D014/D015 DRIVERS
Product Family Problem Desc
D014/D015 DRIVERS
D014/D015 DRIVERS
D052/D053/D054 SC 819
H321 FUSING ERROR.
B140-B143/B163/B228 PRINT OPTION NOT RECOGNIZED
B178/B180/B202 CANNOT SCAN TO E-MAIL
B230/B237 UNEVEN IMAGE
B178/B180/B202 SC 385
B222/B224/G878 SC 565
B222/B224/G878 SC 819
B234/B235/B236 PUNCH UNIT NOT RECOGNIZED
D014/D015 SC 865
D017/D018/D019/D020 SC 995
D037/D038/D041 SC 285
D037/D038/D041 SC 285
D037/D038/D041 SC 285
D037/D038/D041 SC 285
D037/D038/D041 SC 285
D052/D053/D054 DRIVERS
A230/A231/A232 SC 405
A230/A231/A232 SC 405
A230/A231/A232 SC 405
A230/A231/A232 SC 405
B276/B277 SC 500
D010 SC 901
D010 SC 901
D010 SC 901
D017/D018/D019/D020 DRIVERS
D037/D038/D041 SC 672
Product Family Problem Desc
D037/D038/D041 SC 672
D037/D038/D041 SC 672
D101/D102/D103 JAM CODE 056
D101/D102/D103 JAM CODE 056
D101/D102/D103 JAM CODE 056
D101/D102/D103 JAM CODE 056
D101/D102/D103 JAM CODE 057
D101/D102/D103 JAM CODE 057
D101/D102/D103 JAM CODE 057
D101/D102/D103 JAM CODE 057
D101/D102/D103 JAM CODE 058
D101/D102/D103 JAM CODE 058
D101/D102/D103 JAM CODE 058
D101/D102/D103 JAM CODE 058
D101/D102/D103 JAM CODE 059
D101/D102/D103 JAM CODE 059
D101/D102/D103 JAM CODE 059
D101/D102/D103 JAM CODE 059
D101/D102/D103 JAM CODE 060
D101/D102/D103 JAM CODE 061
D101/D102/D103 JAM CODE 062
D101/D102/D103 JAM CODE 063
D101/D102/D103 JAM CODE 064
D101/D102/D103 JAM CODE 065
D101/D102/D103 JAM CODE 066
D101/D102/D103 JAM CODE 067
D101/D102/D103 JAM CODE 068
D101/D102/D103 JAM CODE 069
D101/D102/D103 JAM CODE 070
D101/D102/D103 JAM CODE 071
D101/D102/D103 JAM CODE 072
D101/D102/D103 JAM CODE 073
D101/D102/D103 JAM CODE 074
D101/D102/D103 JAM CODE 075
Product Family Problem Desc
D101/D102/D103 JAM CODE 076
D101/D102/D103 JAM CODE 077
D101/D102/D103 JAM CODE 078
B132/B200 CANNOT CAPTURE FILES
C262/C265 ENVELOPES
D014/D015 SC 562
D052/D053/D054 PARTS
D052/D053/D054 SC 305
D052/D053/D054 DRIVERS
B132/B200 DRIVERS
B140-B143/B163/B228 JAM CODE 103
B140-B143/B163/B228 JAM CODE 102
B230/B237 PLEASE WAIT FUSER UP TO TEMP
B234/B235/B236 DIAGONAL LINES-WHITE
B234/B235/B236 DIAGONAL LINES-WHITE
B246/B248/B249 BLANK IMAGE-ENTIRE PAGE
B246/B248/B249 CANNOT CAPTURE FILES
C262/C265 THROUGH PUT QUESTIONS
D014/D015 ADD TONER CONDITION
B070/B071 SC 727
B079/082/135/138/182/ SC 690
183
B079/082/135/138/182/ SC 542
183
B079/082/135/138/182/ SC 672
183
B079/082/135/138/182/ SC 672
183
B079/082/135/138/182/ SC 672
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 672
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 819
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 672
183
B079/082/135/138/182/ SC 546
183
B079/082/135/138/182/ SC 819
183
B079/082/135/138/182/ SC 955
183
B079/082/135/138/182/ SC 544
183
B079/082/135/138/182/ SC 836
183
Product Family Problem Desc
B079/082/135/138/182/ SC 503
183
B079/082/135/138/182/ SC 503
183
B079/082/135/138/182/ SC 503
183
B079/082/135/138/182/ SC 504
183
B079/082/135/138/182/ SC 504
183
B079/082/135/138/182/ SC 504
183
B079/082/135/138/182/ SC 506
183
B079/082/135/138/182/ SC 506
183
B079/082/135/138/182/ SC 507
183
B079/082/135/138/182/ SC 507
183
B079/082/135/138/182/ SC 510
183
B079/082/135/138/182/ SC 510
183
B079/082/135/138/182/ SC 510
183
B079/082/135/138/182/ SC 510
183
B079/082/135/138/182/ SC 520
183
B079/082/135/138/182/ SC 541
183
B079/082/135/138/182/ SC 541
183
B079/082/135/138/182/ SC 541
183
B079/082/135/138/182/ SC 542
183
B079/082/135/138/182/ SC 542
183
Product Family Problem Desc
B079/082/135/138/182/ SC 543
183
B079/082/135/138/182/ SC 543
183
B079/082/135/138/182/ SC 543
183
B079/082/135/138/182/ SC 544
183
B079/082/135/138/182/ SC 544
183
B079/082/135/138/182/ SC 545
183
B079/082/135/138/182/ SC 545
183
B079/082/135/138/182/ SC 545
183
B079/082/135/138/182/ SC 547
183
B079/082/135/138/182/ SC 547
183
B079/082/135/138/182/ SC 547
183
B079/082/135/138/182/ SC 546
183
B079/082/135/138/182/ SC 545
183
B079/082/135/138/182/ SC 544
183
B079/082/135/138/182/ SC 543
183
B079/082/135/138/182/ SC 542
183
B079/082/135/138/182/ SC 541
183
B079/082/135/138/182/ SC 548
183
B079/082/135/138/182/ SC 548
183
B079/082/135/138/182/ SC 548
183
Product Family Problem Desc
B079/082/135/138/182/ SC 599
183
B079/082/135/138/182/ SC 601
183
B079/082/135/138/182/ SC 610
183
B079/082/135/138/182/ SC 610
183
B079/082/135/138/182/ SC 611
183
B079/082/135/138/182/ SC 612
183
B079/082/135/138/182/ SC 620
183
B079/082/135/138/182/ SC 623
183
B079/082/135/138/182/ SC 624
183
B079/082/135/138/182/ SC 626
183
B079/082/135/138/182/ SC 627
183
B079/082/135/138/182/ SC 630
183
B079/082/135/138/182/ SC 640
183
B079/082/135/138/182/ SC 640
183
B079/082/135/138/182/ SC 641
183
B079/082/135/138/182/ SC 691
183
B079/082/135/138/182/ SC 692
183
B079/082/135/138/182/ SC 701
183
B079/082/135/138/182/ SC 722
183
B079/082/135/138/182/ SC 722
183
Product Family Problem Desc
B079/082/135/138/182/ SC 724
183
B079/082/135/138/182/ SC 726
183
B079/082/135/138/182/ SC 727
183
B079/082/135/138/182/ SC 729
183
B079/082/135/138/182/ SC 730
183
B079/082/135/138/182/ SC 731
183
B079/082/135/138/182/ SC 732
183
B079/082/135/138/182/ SC 733
183
B079/082/135/138/182/ SC 734
183
B079/082/135/138/182/ SC 740
183
B079/082/135/138/182/ SC 741
183
B079/082/135/138/182/ SC 800
183
B079/082/135/138/182/ SC 804
183
B079/082/135/138/182/ SC 862
183
B079/082/135/138/182/ SC 862
183
B079/082/135/138/182/ SC 864
183
B079/082/135/138/182/ SC 865
183
B079/082/135/138/182/ SC 865
183
B079/082/135/138/182/ SC 871
183
B079/082/135/138/182/ SC 880
183
Product Family Problem Desc
B079/082/135/138/182/ SC 900
183
B079/082/135/138/182/ SC 920
183
B079/082/135/138/182/ SC 951
183
B079/082/135/138/182/ SC 951
183
B079/082/135/138/182/ SC 953
183
B079/082/135/138/182/ SC 954
183
B079/082/135/138/182/ SC 964
183
B079/082/135/138/182/ SC 984
183
B079/082/135/138/182/ SC 986
183
B079/082/135/138/182/ SC 995
183
B079/082/135/138/182/ SC 995
183
B079/082/135/138/182/ SC 996
183
B079/082/135/138/182/ SC 997
183
B079/082/135/138/182/ SC 997
183
B079/082/135/138/182/ SC 998
183
B079/082/135/138/182/ SC 998
183
B079/082/135/138/182/ SC 999
183
B079/082/135/138/182/ SC 999
183
B079/082/135/138/182/ SC 818
183
B079/082/135/138/182/ SC 818
183
Product Family Problem Desc
B079/082/135/138/182/ SC 821
183
B079/082/135/138/182/ SC 822
183
B079/082/135/138/182/ SC 823
183
B079/082/135/138/182/ SC 823
183
B079/082/135/138/182/ SC 826
183
B079/082/135/138/182/ SC 828
183
B079/082/135/138/182/ SC 829
183
B079/082/135/138/182/ SC 829
183
B079/082/135/138/182/ SC 835
183
B079/082/135/138/182/ SC 837
183
B079/082/135/138/182/ SC 840
183
B079/082/135/138/182/ SC 841
183
B079/082/135/138/182/ SC 850
183
B079/082/135/138/182/ SC 850
183
B079/082/135/138/182/ SC 851
183
B079/082/135/138/182/ SC 853
183
B079/082/135/138/182/ SC 853
183
B079/082/135/138/182/ SC 854
183
B079/082/135/138/182/ SC 855
183
B079/082/135/138/182/ SC 857
183
Product Family Problem Desc
B079/082/135/138/182/ SC 860
183
B132/B200 DF DUPLEX JAMS
B140-B143/B163/B228 JAM CODE 020
B140-B143/B163/B228 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B230/B237 SC 622
B230/B237 SC 622
B230/B237 SC 622
B230/B237 SC 622
B230/B237 SC 622
B234/B235/B236 SC 344
B234/B235/B236 SC 344
B234/B235/B236 SC 368
B234/B235/B236 SC 368
B234/B235/B236 SC 368
B234/B235/B236 SC 368
B234/B235/B236 SC 372
B234/B235/B236 SC 372
B234/B235/B236 ERRATIC FINISHER OPERATION
B234/B235/B236 JAM CODE 003
B246/B248/B249 SC 817
B246/B248/B249 SC 165
B246/B248/B249 SC 165
B246/B248/B249 SC 165
B246/B248/B249 SC 311
B246/B248/B249 SC 311
B246/B248/B249 SC 311
B246/B248/B249 SC 311
B246/B248/B249 SC 311
B246/B248/B249 SC 739
B246/B248/B249 SC 739
B246/B248/B249 SC 739
B246/B248/B249 SC 739
Product Family Problem Desc
B246/B248/B249 SC 817
C249/C264 REGISTRATION SIDE TO SIDE INCORRECT
C262/C265 MASTER EJECT JAMS
D014/D015 SC 819
D014/D015 SC 993
D014/D015 SC 859
D014/D015 SC 859
D014/D015 SC 574
D014/D015 SC 568
D052/D053/D054 FAX FORWARDING QUESTIONS
D052/D053/D054 FAX FORWARDING QUESTIONS
D052/D053/D054 FAX FORWARDING QUESTIONS
D101/D102/D103 SC 797-7
D101/D102/D103 SC 797-6
D101/D102/D103 SC 797-6
D101/D102/D103 SC 797-6
D101/D102/D103 SC 797-6
D101/D102/D103 SC 797-7
D101/D102/D103 SC 797-7
D101/D102/D103 SC 797-7
D101/D102/D103 SC 797-7
D101/D102/D103 SC 797-8
D101/D102/D103 SC 797-8
D101/D102/D103 SC 797-8
D101/D102/D103 SC 797-9
D101/D102/D103 SC 797-9
D101/D102/D103 SC 797-9
D101/D102/D103 SC 797-9
D101/D102/D103 SC 797-10
Product Family Problem Desc
D101/D102/D103 SC 797-10
D101/D102/D103 SC 797-10
D101/D102/D103 SC 797-10
D101/D102/D103 SC 797-11
D101/D102/D103 SC 797-11
D101/D102/D103 SC 797-11
D101/D102/D103 SC 797-11
D101/D102/D103 SC 797-12
D101/D102/D103 SC 797-12
D101/D102/D103 SC 797-12
D101/D102/D103 SC 797-12
D101/D102/D103 SC 797-13
D101/D102/D103 SC 797-13
D101/D102/D103 SC 797-13
D101/D102/D103 SC 797-13
D101/D102/D103 SC 797-14
D101/D102/D103 SC 797-14
D101/D102/D103 SC 797-14
D101/D102/D103 SC 797-14
D101/D102/D103 SC 797-15
D101/D102/D103 SC 797-15
D101/D102/D103 SC 797-15
D101/D102/D103 SC 797-15
D101/D102/D103 SC 797-16
D101/D102/D103 SC 797-16
D101/D102/D103 SC 797-16
D101/D102/D103 SC 797-16
D101/D102/D103 SC 797-17
D101/D102/D103 SC 797-17
D101/D102/D103 SC 797-17
D101/D102/D103 SC 797-17
D101/D102/D103 SC 797-18
D101/D102/D103 SC 797-18
D101/D102/D103 SC 797-18
Product Family Problem Desc
D101/D102/D103 SC 797-19
D101/D102/D103 SC 797-19
D101/D102/D103 SC 797-20
D101/D102/D103 SC 797-20
D101/D102/D103 SC 797-20
G178 SC 547
G178 WRINKLED OR CREASED COPIES
G178 SC XX
G178 SC 622
G178 SMEARING/WET
G178 SC 195
G178 SC 202
B003/B004/B006/B007 PARTS
B079/082/135/138/182/ SC 700
183
B234/B235/B236 JAM CODE 027
B246/B248/B249 SC 753
D014/D015 THROUGH PUT QUESTIONS
D101/D102/D103 JAM CODE 130
D101/D102/D103 JAM CODE 131
D101/D102/D103 JAM CODE 132
D101/D102/D103 JAM CODE 133
D101/D102/D103 JAM CODE 134
D101/D102/D103 JAM CODE 135
D101/D102/D103 JAM CODE 136
D101/D102/D103 JAM CODE 137
D101/D102/D103 JAM CODE 138
D101/D102/D103 JAM CODE 139
D101/D102/D103 JAM CODE 140
D101/D102/D103 JAM CODE 141
D101/D102/D103 JAM CODE 142
D101/D102/D103 JAM CODE 143
D101/D102/D103 JAM CODE 144
Product Family Problem Desc
D101/D102/D103 JAM CODE 145
D101/D102/D103 JAM CODE 146
D101/D102/D103 JAM CODE 147
D101/D102/D103 JAM CODE 148
D101/D102/D103 JAM CODE 148
D101/D102/D103 JAM CODE 149
D101/D102/D103 JAM CODE 149
D101/D102/D103 JAM CODE 150
D101/D102/D103 JAM CODE 150
D101/D102/D103 JAM CODE 151
D101/D102/D103 JAM CODE 151
G060/G080/G082 SC 387
G060/G080/G082 SC 387
G148 FUSER WEB MESSAGE
B125 SPOTS-BLACK
B129/B130/B168 JAM CODE 122
B230/B237 SC 820
B230/B237 SC 820
B230/B237 SC 820
B230/B237 SC 820
B246/B248/B249 FINISHER NOT RECOGNIZED
B262/B284/B288/B292 2-Jun
B262/B284/B288/B292 2-Jun
B262/B284/B288/B292 2-Jun
C231/C237/C238/C248 LIGHT/FADED IMAGE
D014/D015 LIGHT/FADED IMAGE
D027/D029 SC 101
D027/D029 SC 101
D027/D029 SC 101
D027/D029 SC 120
D027/D029 SC 120
D027/D029 SC 121
D027/D029 SC 121
D027/D029 SC 141
Product Family Problem Desc
D027/D029 SC 142
D027/D029 SC 142
D027/D029 SC 142
D027/D029 SC 144
D027/D029 SC 144
D027/D029 SC 161
D027/D029 SC 161
D027/D029 SC 161
D027/D029 SC 161
D027/D029 SC 165
D027/D029 SC 165
D027/D029 SC 195
D027/D029 SC 195
D027/D029 SC 195
D027/D029 SC 202
D027/D029 SC 203
D027/D029 SC 203
D027/D029 SC 204
D027/D029 SC 204
D027/D029 SC 210
D027/D029 SC 210
D027/D029 SC 211
D027/D029 SC 211
D027/D029 SC 212
D027/D029 SC 212
G178 SC 204
G178 SC 204
G178 SC 204
G178 SC 204
B064/B065 SC 495
D010 JAM CODE 017
G160/G161 SC 490
G160/G161 SC 490
G160/G161 SC 490
Product Family Problem Desc
B125 PAPER SIZE QUESTIONS
B132/B200 FIERY
B132/B200 SPECIFICATIONS
B132/B200 ADD STAPLE INDICATION
B132/B200 ADD STAPLE INDICATION
B132/B200 ADD STAPLE INDICATION
B132/B200 ADD STAPLE INDICATION
B140-B143/B163/B228 JAM CODE 144
D014/D015 FIRMWARE LOADING ISSUES
D014/D015 OPERATION PANEL DISPLAYS METRIC SIZES
D017/D018/D019/D020 CHECKERED MARK ON/OFF
D027/D029 SC 213
D027/D029 SC 213
D027/D029 SC 220
D027/D029 SC 220
D027/D029 SC 220
D027/D029 SC 221
D027/D029 SC 221
D027/D029 SC 221
D027/D029 SC 222
D027/D029 SC 222
D027/D029 SC 222
D027/D029 SC 223
D027/D029 SC 223
D027/D029 SC 223
D027/D029 SC 224
D027/D029 SC 224
D027/D029 SC 224
D027/D029 SC 225
D027/D029 SC 225
D027/D029 SC 225
D027/D029 SC 226
D027/D029 SC 226
Product Family Problem Desc
D027/D029 SC 226
D027/D029 SC 227
D027/D029 SC 227
D027/D029 SC 227
D027/D029 SC 230
D027/D029 SC 230
D027/D029 SC 231
D027/D029 SC 231
D027/D029 SC 232
D027/D029 SC 232
D027/D029 SC 233
D027/D029 SC 233
D027/D029 SC 234
D027/D029 SC 234
D027/D029 SC 235
D027/D029 SC 235
D027/D029 SC 236
D027/D029 SC 236
D027/D029 SC 237
D027/D029 SC 237
D027/D029 SC 240
D027/D029 SC 240
D027/D029 SC 241
D027/D029 SC 241
D027/D029 SC 242
D027/D029 SC 242
D027/D029 SC 243
D027/D029 SC 243
D027/D029 SC 285
D027/D029 SC 285
D027/D029 SC 285
D027/D029 SC 285
D027/D029 SC 285
D027/D029 SC 300
Product Family Problem Desc
D027/D029 SC 300
D027/D029 SC 300
D027/D029 SC 301
D027/D029 SC 301
D027/D029 SC 301
D027/D029 SC 302
D027/D029 SC 302
D027/D029 SC 302
D027/D029 SC 303
D027/D029 SC 303
D027/D029 SC 303
D027/D029 SC 360
D027/D029 SC 360
D027/D029 SC 360
D027/D029 SC 361
D027/D029 SC 361
D027/D029 SC 361
D027/D029 SC 362
D027/D029 SC 362
D027/D029 SC 362
D027/D029 SC 363
D027/D029 SC 363
D027/D029 SC 363
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
G160/G161 SC 242
G160/G161 SC 240
G160/G161 SC 241
G160/G161 SC 243
G178 SC 230
G178 SC 230
G178 SC 231
G178 SC 231
G178 SC 232
Product Family Problem Desc
G178 SC 232
G178 SC 233
G178 SC 233
G178 SC 234
G178 SC 234
G178 SC 235
G178 SC 235
G178 SC 235
G178 SC 236
G178 SC 236
G178 SC 237
G178 SC 237
G178 SC 240
G178 SC 240
G178 SC 240
G178 SC 240
B070/B071 SC 735
B089/B093 SC 542
B089/B093 SC 542
B089/B093 SC 542
B089/B093 SC 542
B089/B093 SC 542
B089/B093 SC 542
B140-B143/B163/B228 CONTROLLER CONFIG/INSTALL
B230/B237 SC 292
B230/B237 SC 292
B230/B237 SC 292
B230/B237 SC 292
B234/B235/B236 PARTS
D009/D011/D012/D013 PRINT JOB NOT PRINTING
D014/D015 SC 483
D014/D015 SC 447
D014/D015 SC 465
Product Family Problem Desc
D014/D015 SC 466
D014/D015 SC 467
D014/D015 SC 472
D014/D015 SC 482
D027/D029 SC 364
D027/D029 SC 364
D027/D029 SC 364
D027/D029 SC 364
D027/D029 SC 365
D027/D029 SC 365
D027/D029 SC 365
D027/D029 SC 365
D027/D029 SC 366
D027/D029 SC 366
D027/D029 SC 366
D027/D029 SC 366
D027/D029 SC 367
D027/D029 SC 367
D027/D029 SC 367
D027/D029 SC 367
D027/D029 SC 372
D027/D029 SC 372
D027/D029 SC 372
D027/D029 SC 373
D027/D029 SC 373
D027/D029 SC 373
D027/D029 SC 374
D027/D029 SC 374
D027/D029 SC 374
D027/D029 SC 375
D027/D029 SC 375
D027/D029 SC 375
D052/D053/D054 SC 202
D101/D102/D103 USER TOOLS
Product Family Problem Desc
B246/B248/B249 SUPPLIES
B246/B248/B249 CONTROLLER CONFIG/INSTALL
B246/B248/B249 MEMORY TRANSMISSION NOT AVAILABLE
B246/B248/B249 JAM CODE 131
D009/D011/D012/D013 WASTE TONER FULL DISPLAYED
D009/D011/D012/D013 SC 819
D014/D015 SC 544
D014/D015 SC 564
D014/D015 BACKGROUND-DIRTY/GRAY
D014/D015 SD CARD QUESTIONS
D027/D029 SC 380
D027/D029 SC 380
D027/D029 SC 381
D027/D029 SC 381
D027/D029 SC 396
D027/D029 SC 396
D027/D029 SC 396
D027/D029 SC 397
D027/D029 SC 397
D027/D029 SC 397
D027/D029 SC 398
D027/D029 SC 398
Product Family Problem Desc
D027/D029 SC 398
D027/D029 SC 399
D027/D029 SC 399
D027/D029 SC 399
D027/D029 SC 441
D027/D029 SC 441
D027/D029 SC 442
D027/D029 SC 442
D027/D029 SC 442
D027/D029 SC 443
D027/D029 SC 443
D027/D029 SC 443
D027/D029 SC 452
D027/D029 SC 452
D027/D029 SC 452
D027/D029 SC 460
D027/D029 SC 460
D027/D029 SC 460
D027/D029 SC 490
D027/D029 SC 490
D027/D029 SC 490
D027/D029 SC 491
D027/D029 SC 491
D027/D029 SC 492
D027/D029 SC 492
D027/D029 SC 492
A257/A269/B023 SC 411
B222/B224/G878 JAM CODE 052
D052/D053/D054 SC 817
G065 SC 304
G178 SC 994
G178 SC 242
G178 SC 242
G178 SC 242
G178 SC 242
G178 SC 260
G178 SC 270
G178 SC 270
G178 SC 271
G178 SC 271
G178 SC 272
G178 SC 272
G178 SC 285
G178 SC 285
G178 SC 300
G178 SC 300
G178 SC 300
G178 SC 300
G178 SC 301
G178 SC 301
G178 SC 301
G178 SC 301
G178 SC 302
G178 SC 302
Product Family Problem Desc
G178 SC 302
G178 SC 302
G178 SC 303
G178 SC 303
G178 SC 303
G178 SC 303
A292/A293/B098 JAM CODE 062
B234/B235/B236 SC 300
B234/B235/B236 TAB QUESTIONS
B246/B248/B249 SC 305
B264/B265 JAM CODE 025
B264/B265 JAM CODE 025
B264/B265 JAM CODE 025
D014/D015 SC 534
D014/D015 SCAN ROUTER CONFIG/INSTALL
D014/D015 ADF RUNS SLOW
D027/D029 SC 498
D027/D029 SC 498
D027/D029 SC 501
D027/D029 SC 501
D027/D029 SC 501
D027/D029 SC 501
D027/D029 SC 502
D027/D029 SC 502
D027/D029 SC 502
D027/D029 SC 502
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
Product Family Problem Desc
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 503
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 504
D027/D029 SC 505
D027/D029 SC 505
D027/D029 SC 505
D027/D029 SC 505
D027/D029 SC 505
D027/D029 SC 530
D027/D029 SC 530
D027/D029 SC 531
D027/D029 SC 531
D027/D029 SC 532
D027/D029 SC 532
D027/D029 SC 532
D027/D029 SC 533
D027/D029 SC 533
D027/D029 SC 534
D027/D029 SC 534
D027/D029 SC 535
D027/D029 SC 535
D052/D053/D054 SC 520
D052/D053/D054 SP MODES
Product Family Problem Desc
G150/G151 FINISHER ENTRANCE JAMS
B022/B027 RX PROBLEM
B022/B027 JAM CODE 011
B070/B071 BOOKLETMAKER SERVICE CODES
B125 LINES WHITE / LEAD TO TRAIL
B125 ROLL FEED
C249/C264 E 00
C249/C264 MASTER EJECT JAMS
C262/C265 MASTER-CREASING
D014/D015 SCAN TO FOLDER
D014/D015 CONTROLLER ERROR
D027/D029 SC 554
D027/D029 SC 554
D027/D029 SC 554
D027/D029 SC 554
D027/D029 SC 554
Product Family Problem Desc
D027/D029 SC 557
D027/D029 SC 557
D027/D029 SC 559
D027/D029 SC 559
D027/D029 SC 559
D027/D029 SC 561
D027/D029 SC 561
D027/D029 SC 562
D027/D029 SC 562
D027/D029 SC 563
D027/D029 SC 563
D027/D029 SC 563
D027/D029 SC 563
D027/D029 SC 562
D027/D029 SC 564
D027/D029 SC 564
D027/D029 SC 564
D027/D029 SC 564
D027/D029 SC 564
D027/D029 SC 565
D027/D029 SC 565
D027/D029 SC 565
D027/D029 SC 569
D027/D029 SC 569
D027/D029 SC 581
D027/D029 SC 581
D027/D029 SC 581
D027/D029 SC 582
D027/D029 SC 585
D027/D029 SC 585
D027/D029 SC 585
D027/D029 SC 585
D101/D102/D103 SET IS FOLDED INCORRECTLY
G178 SC 424
Product Family Problem Desc
G178 PLEASE WAIT FUSER UP TO TEMP
G178 SC 558
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
A283/A284 SC 350
B022/B027 SC 836
B051/B052/B156 BLANK DISPLAY
B178/B180/B202 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
B178/B180/B202 POOR FUSING
B178/B180/B202 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
Product Family Problem Desc
B178/B180/B202 POOR FUSING
B205/B209 SC 792
B205/B209 SC 792
B222/B224/G878 SC 838
B222/B224/G878 SC 726
B222/B224/G878 SC 636
B222/B224/G878 SC 636
B222/B224/G878 FACSIMILE FEATURES
B222/B224/G878 FOLDING ERROR
B222/B224/G878 FOLDING ERROR
D009/D011/D012/D013 FINISHER ENTRANCE JAMS
D027/D029 SC 611
D027/D029 SC 611
D027/D029 SC 620
D027/D029 SC 620
D027/D029 SC 620
D027/D029 SC 621
D027/D029 SC 621
D027/D029 SC 621
D027/D029 SC 621
D027/D029 SC 621
D027/D029 SC 622
D027/D029 SC 622
D027/D029 SC 622
D027/D029 SC 622
D027/D029 SC 623
D027/D029 SC 632
D027/D029 SC 632
D027/D029 SC 633
D027/D029 SC 633
D027/D029 SC 634
D027/D029 SC 634
D027/D029 SC 635
Product Family Problem Desc
D027/D029 SC 635
D027/D029 SC 636
D027/D029 SC 636
D027/D029 SC 636
D027/D029 SC 636
D027/D029 SC 641
D027/D029 SC 641
D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 650
D027/D029 SC 651
D027/D029 SC 669
D027/D029 SC 669
D027/D029 SC 670
D027/D029 SC 670
D027/D029 SC 672
D027/D029 SC 672
D027/D029 SC 672
D027/D029 SC 672
D027/D029 SC 681
D027/D029 SC 681
D027/D029 SC 682
D027/D029 SC 682
D027/D029 SC 683
D027/D029 SC 687
D027/D029 SC 687
Product Family Problem Desc
D027/D029 SC 690
D027/D029 SC 690
D027/D029 SC 690
G060/G080/G082 SC 672
G060/G080/G082 SC 672
G060/G080/G082 SC 672
G160/G161 SC 303
G160/G161 SC 303
G160/G161 SC 303
G178 SC 304
G178 SC 304
G178 SC 304
G178 SC 304
G178 SC 305
G178 SC 305
G178 SC 305
G178 SC 305
G178 SC 306
G178 SC 306
G178 SC 306
G178 SC 306
G178 SC 307
G178 SC 307
G178 SC 307
G178 SC 307
G178 SC 308
G178 SC 308
G178 SC 320
G178 SC 320
G178 SC 321
G178 SC 321
G178 SC 322
G178 SC 322
Product Family Problem Desc
G178 SC 323
G178 SC 323
G178 SC 324
G178 SC 324
G178 SC 325
G178 SC 325
G178 SC 326
G178 SC 326
G178 SC 327
G178 SC 327
B132/B200 PARTS
B132/B200 USER TOOLS
B234/B235/B236 DEAD
B295/B297 BACKGROUND-DIRTY/GRAY
D014/D015 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D014/D015 BOOKLET STAPLE POSITION NOT SHOWN ON
DISPLAY
D014/D015 JAM CODE 160
D014/D015 JAM CODE 160
D014/D015 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D014/D015 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D023/D025 CANNOT PRINT ACROSS NETWORK
D009/D011/D012/D013 SC 819
D009/D011/D012/D013 SC 819
D009/D011/D012/D013 SC 819
D017/D018/D019/D020 SC 819
D017/D018/D019/D020 SC 819
D017/D018/D019/D020 SC 819
D027/D029 SC 870
D027/D029 SC 870
D027/D029 SC 870
D027/D029 SC 870
D027/D029 SC 872
Product Family Problem Desc
D027/D029 SC 872
D027/D029 SC 873
D027/D029 SC 873
D027/D029 SC 874
D027/D029 SC 874
D027/D029 SC 874
D027/D029 SC 874
D027/D029 SC 875
D027/D029 SC 875
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D027/D029 SC 876
D037/D038/D041 SC 730
D037/D038/D041 SC 730
G178 SC 489
G178 SC 738
B079/082/135/138/182/ SC 543
183
B230/B237 SCANNER FUNCTIONS
D027/D029 SC 765
D027/D029 SC 851
D027/D029 SC 876
D027/D029 SC 878
D027/D029 SC 878
D027/D029 SC 880
D027/D029 SC 900
D027/D029 SC 900
D027/D029 SC 910
D027/D029 SC 911
Product Family Problem Desc
D027/D029 SC 912
D027/D029 SC 913
D027/D029 SC 914
D027/D029 SC 919
D027/D029 SC 919
D027/D029 SC 919
D027/D029 SC 920
D027/D029 SC 920
D027/D029 SC 921
D027/D029 SC 990
D027/D029 SC 990
D027/D029 SC 991
D027/D029 SC 991
D027/D029 SC 992
D027/D029 SC 994
D027/D029 SC 995
D027/D029 SC 995
D027/D029 SC 995
D027/D029 SC 995
D027/D029 SC 995
D027/D029 SC 995
D027/D029 SC 998
D027/D029 SC 998
D027/D029 SC 998
B064/B065 DEAD MACHINE, NO OPERATION
B070/B071 SC 672
B070/B071 SC 966
B070/B071 JAM CODE 021
B132/B200 SCAN TO FOLDER
B132/B200 JITTER/BANDING
Product Family Problem Desc
B140-B143/B163/B228 SCAN TO FOLDER
D052/D053/D054 PARTS
D052/D053/D054 FAX OPTION NOT RECOGNIZED
D052/D053/D054 LAN FAX INSTALL QUESTIONS
D027/D029 DJ 03
Product Family Problem Desc
D027/D029 DJ 03
D027/D029 DJ 04
D027/D029 DJ 04
D027/D029 DJ 05
D027/D029 DJ 05
D027/D029 DJ 06
D027/D029 DJ 07
D027/D029 DJ 08
D027/D029 DJ 53
D027/D029 DJ 54
D027/D029 DJ 55
D027/D029 DJ 56
D027/D029 DJ 57
G178 SC 326
G178 SC 325
G178 SC 324
C235/C244 SC 500
D014/D015 FIERY
D014/D015 FIERY
G178 @ REMOTE
B140-B143/B163/B228 SC 555
D017/D018/D019/D020 CLOSE DOORS/COVERS INDICATION
D017/D018/D019/D020 SC 230
D023/D025 SC 101
D023/D025 SC 101
D023/D025 SC 101
D023/D025 SC 101
D023/D025 SC 101
D023/D025 SC 120
D023/D025 SC 120
D023/D025 SC 120
Product Family Problem Desc
D023/D025 SC 120
D023/D025 SC 120
D023/D025 SC 141
D023/D025 SC 141
D023/D025 SC 142
D023/D025 SC 142
D023/D025 SC 142
D023/D025 SC 142
D023/D025 SC 142
D023/D025 SC 144
D023/D025 SC 144
D023/D025 SC 144
D023/D025 SC 161
D023/D025 SC 161
D023/D025 SC 165
D023/D025 SC 165
D023/D025 SC 195
D023/D025 SC 195
D023/D025 SC 202
D023/D025 SC 202
D023/D025 SC 202
D023/D025 SC 203
D023/D025 SC 203
D023/D025 SC 203
D023/D025 SC 210
D023/D025 SC 211
D023/D025 SC 211
D023/D025 SC 211
D023/D025 SC 211
D023/D025 SC 210
D023/D025 SC 210
D023/D025 SC 210
D023/D025 SC 212
Product Family Problem Desc
D023/D025 SC 212
D023/D025 SC 212
D023/D025 SC 213
D023/D025 SC 213
D023/D025 SC 213
D023/D025 SC 220
D023/D025 SC 220
D023/D025 SC 220
D023/D025 SC 220
D023/D025 SC 222
D023/D025 SC 222
D023/D025 SC 222
D023/D025 SC 222
D023/D025 SC 226
D023/D025 SC 226
D023/D025 SC 226
D023/D025 SC 226
D023/D025 SC 230
D023/D025 SC 230
D023/D025 SC 230
D023/D025 SC 231
D023/D025 SC 232
D023/D025 SC 233
D023/D025 SC 234
D023/D025 SC 235
D023/D025 SC 236
D023/D025 SC 237
D023/D025 SC 240
D023/D025 SC 240
D023/D025 SC 241
D023/D025 SC 242
D023/D025 SC 243
D023/D025 SC 243
D023/D025 SC 242
Product Family Problem Desc
D023/D025 SC 241
D023/D025 SC 285
D023/D025 SC 285
D023/D025 SC 285
D023/D025 SC 285
D023/D025 SC 285
D023/D025 SC 300
D023/D025 SC 300
D023/D025 SC 300
D023/D025 SC 301
D023/D025 SC 301
D023/D025 SC 301
D023/D025 SC 302
D023/D025 SC 302
D023/D025 SC 302
D023/D025 SC 303
D023/D025 SC 303
D023/D025 SC 303
D023/D025 SC 121
D023/D025 SC 121
D023/D025 SC 121
D023/D025 SC 161
D023/D025 SC 161
D023/D025 SC 165
D023/D025 SC 195
D023/D025 SC 195
D023/D025 SC 231
D023/D025 SC 231
D023/D025 SC 232
D023/D025 SC 232
D023/D025 SC 233
D023/D025 SC 233
D023/D025 SC 234
D023/D025 SC 234
Product Family Problem Desc
D023/D025 SC 235
D023/D025 SC 235
D023/D025 SC 236
D023/D025 SC 236
D023/D025 SC 237
D023/D025 SC 237
D023/D025 SC 240
D023/D025 COLORS MISALIGNED
D023/D025 SC 241
D023/D025 SC 242
D023/D025 SC 243
D023/D025 SC 360
D023/D025 SC 360
D023/D025 SC 360
D023/D025 SC 361
D023/D025 SC 361
D023/D025 SC 361
D023/D025 SC 362
D023/D025 SC 362
D023/D025 SC 363
D023/D025 SC 363
D023/D025 SC 363
D023/D025 SC 364
D023/D025 SC 364
D023/D025 SC 364
D023/D025 SC 365
D023/D025 SC 365
D023/D025 SC 365
D023/D025 SC 366
D023/D025 SC 366
D023/D025 SC 366
D023/D025 SC 367
D023/D025 SC 367
D023/D025 SC 367
Product Family Problem Desc
D023/D025 SC 372
D023/D025 SC 372
D023/D025 SC 372
D023/D025 SC 372
D023/D025 SC 373
D023/D025 SC 373
D023/D025 SC 373
D023/D025 SC 373
D023/D025 SC 374
D023/D025 SC 374
D023/D025 SC 374
D023/D025 SC 374
D023/D025 SC 375
D023/D025 SC 375
D023/D025 SC 375
D023/D025 SC 375
D023/D025 SC 360
D023/D025 SC 380
D023/D025 SC 380
D023/D025 SC 381
D023/D025 SC 381
D023/D025 SC 396
D023/D025 SC 396
D023/D025 SC 397
D023/D025 SC 397
D023/D025 SC 398
D023/D025 SC 398
D023/D025 SC 399
D023/D025 SC 399
D023/D025 SC 400
D023/D025 SC 400
D023/D025 SC 400
D023/D025 SC 400
D023/D025 SC 441
Product Family Problem Desc
D023/D025 SC 441
D023/D025 SC 442
D023/D025 SC 442
D023/D025 SC 442
D023/D025 SC 443
D023/D025 SC 443
D023/D025 SC 443
D023/D025 SC 452
D023/D025 SC 452
D023/D025 SC 452
D023/D025 SC 460
D023/D025 SC 460
D023/D025 SC 490
D023/D025 SC 490
D023/D025 SC 491
D023/D025 SC 491
D023/D025 SC 491
D023/D025 SC 492
D023/D025 SC 492
D023/D025 SC 492
D023/D025 SC 498
D023/D025 SC 498
D023/D025 SC 501
D023/D025 SC 501
D023/D025 SC 501
D023/D025 SC 501
D023/D025 SC 502
D023/D025 SC 502
D023/D025 SC 502
D023/D025 SC 502
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
Product Family Problem Desc
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 503
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 504
D023/D025 SC 505
D023/D025 SC 505
D023/D025 SC 505
D023/D025 SC 530
D023/D025 SC 530
D023/D025 SC 530
D023/D025 SC 532
D023/D025 SC 532
D023/D025 SC 534
D023/D025 SC 534
D023/D025 SC 535
D023/D025 SC 535
D023/D025 SC 536
D023/D025 SC 541
D023/D025 SC 541
Product Family Problem Desc
D023/D025 SC 541
D023/D025 SC 542
D023/D025 SC 542
D023/D025 SC 542
D023/D025 SC 542
D023/D025 SC 542
D023/D025 SC 543
D023/D025 SC 543
D023/D025 SC 543
D023/D025 SC 543
D023/D025 SC 544
D023/D025 SC 544
D023/D025 SC 544
D023/D025 SC 544
D023/D025 SC 545
D023/D025 SC 545
D023/D025 SC 545
D023/D025 SC 547
D023/D025 SC 547
D023/D025 SC 547
D023/D025 SC 551
D023/D025 SC 551
D023/D025 SC 551
D023/D025 SC 552
D023/D025 SC 552
D023/D025 SC 552
D023/D025 SC 552
D023/D025 SC 553
D023/D025 SC 553
D023/D025 SC 553
D023/D025 SC 553
D023/D025 SC 554
D023/D025 SC 554
D023/D025 SC 554
Product Family Problem Desc
D023/D025 SC 554
D023/D025 SC 555
D023/D025 SC 555
D023/D025 SC 555
D023/D025 SC 545
D023/D025 SC 557
D023/D025 SC 557
D023/D025 SC 559
D023/D025 SC 559
D023/D025 SC 561
D023/D025 SC 561
D023/D025 SC 561
D023/D025 SC 563
D023/D025 SC 563
D023/D025 SC 563
D023/D025 SC 563
D023/D025 SC 564
D023/D025 SC 564
D023/D025 SC 564
D023/D025 SC 564
D023/D025 SC 565
D023/D025 SC 565
D023/D025 SC 565
D023/D025 SC 610
D023/D025 SC 610
D023/D025 SC 611
D023/D025 SC 611
D023/D025 SC 621
D023/D025 SC 621
D023/D025 SC 621
D023/D025 SC 621
D023/D025 SC 622
D023/D025 SC 622
D023/D025 SC 622
Product Family Problem Desc
D023/D025 SC 623
D023/D025 SC 632
D023/D025 SC 632
D023/D025 SC 633
D023/D025 SC 633
D023/D025 SC 634
D023/D025 SC 635
G178 SC 328
G178 SC 328
G178 SC 328
G178 SC 332
G178 SC 332
G178 SC 332
G178 SC 335
G178 SC 335
G178 SC 335
G178 SC 344
G178 SC 344
G178 SC 344
G178 SC 345
G178 SC 345
G178 SC 345
G178 SC 347
G178 SC 347
G178 SC 347
G178 SC 348
G178 SC 348
D023/D025 NETWORK ERRORS
D023/D025 NETWORK ERRORS
D027/D029 JAM CODE 202
G060/G080/G082 SC 995
G060/G080/G082 SC 995
A229 STAPLE POSITION
A292/A293/B098 CONTROLLER CONFIG/INSTALL
Product Family Problem Desc
A294/A295 OP-PORT FLICKERING DURING COPY,RECIEVE
ORPRINT MODES
A294/A295 SC 2001
B064/B065 SCANNER CONFIGURATION
B070/B071 SCANNER CONFIGURATION
B089/B093 SC 998
B089/B093 SC 998
B089/B093 SC 998
B089/B093 SCANNER CONFIGURATION
B125 PAPER SIZE QUESTIONS
B132/B200 SCANNER CONFIGURATION
B132/B200 SCANNER CONFIGURATION
B132/B200 SPOTS-WHITE
B132/B200 SCANNER CONFIGURATION
B234/B235/B236 PARTS
B234/B235/B236 SC 672
B234/B235/B236 FIRMWARE UPDATES
B246/B248/B249 DRIVERS
C235/C244 JAM A
C235/C244 SC 501
D009/D011/D012/D013 SCANNER CONFIGURATION
D009/D011/D012/D013 DRIVERS
D014/D015 FIERY
D014/D015 SCANNER CONFIGURATION
D014/D015 DRIVERS
D014/D015 SC 226
D027/D029 SCANNER CONFIGURATION
D052/D053/D054 SC 555
D052/D053/D054 DRIVERS
G071 SC 551
G071 SC 551
G071 SC 551
G126 SC 541
G148 NETWORK ERRORS
G150/G151 E 228
G176/G177 ENVELOPES
G178 FUSER WEB ISSUES
G178 SC 327
B132/B200 SPOTS-BLACK
B132/B200 SPOTS-BLACK
B147/B149/B190 MAC PRINTING
B222/B224/G878 LIGHT/FADED IMAGE
B222/B224/G878 COPYING IS DISPLAYED - NO OPERATION
B295/B297 SC 402
B295/B297 SC 402
B295/B297 SC 402
D009/D011/D012/D013 SC 870
G160/G161 SC 491
G160/G161 SC 491
Product Family Problem Desc
G160/G161 SC 491
B064/B065 SC 121
B064/B065 SC 121
B064/B065 SC 121
B064/B065 SC 121
B070/B071 SC 532
B129/B130/B168 ADD TONER CONDITION
B140-B143/B163/B228 JAM CODE 021
B222/B224/G878 OP PANEL BUTTONS - NO RESPONSE
B222/B224/G878 OP PANEL BUTTONS - NO RESPONSE
B234/B235/B236 FIRMWARE LOADING ISSUES
B286/B289 SC XX
C231/C237/C238/C248 E 02
C249/C264 IMAGE SHIFTING
C249/C264 E 23
C249/C264 E 43
C269 JAM C
D014/D015 POWER REQUIREMENTS
D014/D015 FIERY
D023/D025 SC 636
D023/D025 SC 636
D023/D025 SC 636
D023/D025 LINES WHITE / LEAD TO TRAIL
D023/D025 LINES WHITE / LEAD TO TRAIL
D023/D025 LINES WHITE / LEAD TO TRAIL
D052/D053/D054 SC 220
D052/D053/D054 JAM CODE 015
D052/D053/D054 FACSIMILE FEATURES
D052/D053/D054 REPORTS ON/OFF
D101/D102/D103 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D101/D102/D103 NO PUNCH
D101/D102/D103 NETWORK ERRORS
D101/D102/D103 SC 792
Product Family Problem Desc
D101/D102/D103 SC 829
G148 SC 495
G148 SC 495
G148 SC 495
B178/B180/B202 COLORS MISALIGNED
B264/B265 WASTE TONER FULL DISPLAYED
D023/D025 SC 641
D023/D025 SC 641
D023/D025 SC 650
D023/D025 SC 650
D023/D025 SC 650
D023/D025 SC 650
D023/D025 SC 650
D023/D025 SC 651
D023/D025 SC 669
D023/D025 SC 670
D023/D025 SC 670
D023/D025 SC 670
D023/D025 SC 670
D023/D025 SC 672
D023/D025 SC 672
D023/D025 SC 682
D023/D025 SC 683
D023/D025 SC 683
D023/D025 SC 687
D023/D025 SC 687
D023/D025 SC 687
D023/D025 SC 690
D023/D025 SC 690
D023/D025 SC 690
D023/D025 SC 725
D023/D025 SC 725
D023/D025 SC 725
D023/D025 SC 730
Product Family Problem Desc
D023/D025 SC 730
D023/D025 SC 730
D023/D025 SC 740
D023/D025 SC 740
D023/D025 SC 740
D023/D025 SC 742
D023/D025 SC 742
D023/D025 SC 742
D023/D025 SC 746
D023/D025 SC 746
D023/D025 SC 750
D023/D025 SC 750
D023/D025 SC 760
D023/D025 SC 760
D023/D025 SC 760
D023/D025 SC 761
D023/D025 SC 761
D023/D025 SC 761
D023/D025 SC 763
D023/D025 SC 763
D023/D025 SC 764
D023/D025 SC 765
D023/D025 SC 770
D023/D025 SC 770
D023/D025 SC 791
A229 SUPPLIES
B064/B065 SC 321
B070/B071 PARTS
B070/B071 SCANNING DOES NOT FUNCTION
B079/082/135/138/182/ JAM CODE 029
183
B079/082/135/138/182/ SC 670
183
B132/B200 SCANNER CONFIGURATION
Product Family Problem Desc
B132/B200 SC 411
B132/B200 REGISTRATION INCORRECT
B140-B143/B163/B228 SCANNER CONFIGURATION
D014/D015 SC 611
D014/D015 SPECIFICATIONS
D014/D015 JAM CODE 007
D023/D025 SC 792
D023/D025 SC 792
D023/D025 SC 792
Product Family Problem Desc
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 798
D023/D025 SC 816
D023/D025 SC 819
D023/D025 SC 819
D023/D025 SC 820
D023/D025 SC 820
D023/D025 SC 833
D023/D025 SC 833
D023/D025 SC 833
D023/D025 SC 851
D023/D025 SC 851
Product Family Problem Desc
D023/D025 SC 851
D023/D025 SC 853
D023/D025 SC 853
D023/D025 SC 854
D023/D025 SC 855
D023/D025 SC 855
D023/D025 SC 995
D023/D025 SC 995
D023/D025 SC 995
D023/D025 SC 995
D027/D029 SCANNER CONFIGURATION
D027/D029 SC 285
D052/D053/D054 SCANNER CONFIGURATION
D009/D011/D012/D013 BACKGROUND-DIRTY/GRAY
D009/D011/D012/D013 BACKGROUND-DIRTY/GRAY
D023/D025 SC 995
D023/D025 SC 856
Product Family Problem Desc
D023/D025 SC 856
D023/D025 SC 857
D023/D025 SC 857
D023/D025 SC 858
D023/D025 SC 858
D023/D025 SC 859
D023/D025 SC 859
D023/D025 SC 859
D023/D025 SC 859
D023/D025 SC 860
D023/D025 SC 860
D023/D025 SC 861
D023/D025 SC 861
D023/D025 SC 861
D023/D025 SC 861
D023/D025 SC 863
D023/D025 SC 863
D023/D025 SC 863
D023/D025 SC 864
D023/D025 SC 864
D023/D025 SC 865
D023/D025 SC 865
D023/D025 SC 866
D023/D025 SC 866
D023/D025 SC 866
D023/D025 SC 867
D023/D025 SC 868
D023/D025 SC 868
D023/D025 SC 870
D023/D025 SC 870
D023/D025 SC 870
D023/D025 SC 870
D023/D025 SC 872
D023/D025 SC 872
Product Family Problem Desc
D023/D025 SC 873
D023/D025 SC 873
D027/D029 PLEASE WAIT - NO FUSER LAMPS
G104 SC 362
A294/A295 DRIVERS
B079/082/135/138/182/ ACCORDIAN JAMS / Z FOLD
183
B140-B143/B163/B228 FUSER WEB ISSUES
B140-B143/B163/B228 SC 401
B140-B143/B163/B228 SC 340
B147/B149/B190 SC 440
B147/B149/B190 SC 440
B147/B149/B190 SC 440
B147/B149/B190 SC 440
B147/B149/B190 SC 440
B147/B149/B190 SC 440
B234/B235/B236 FIRMWARE LOADING ISSUES
B246/B248/B249 SPECIFICATIONS
C262/C265 SC 308
C267 ADD INK INDICATION ISSUES
C267 PARTS
D009/D011/D012/D013 IMAGE SHIFTING
D023/D025 SC 874
D023/D025 SC 874
D023/D025 SC 875
D023/D025 SC 875
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
Product Family Problem Desc
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 876
D023/D025 SC 877
D023/D025 SC 877
D023/D025 SC 878
D023/D025 SC 880
D023/D025 SC 900
D023/D025 SC 900
D023/D025 SC 910
D023/D025 SC 910
D023/D025 SC 910
D023/D025 SC 911
D023/D025 SC 911
D023/D025 SC 912
D023/D025 SC 912
D023/D025 SC 913
D023/D025 SC 913
D023/D025 SC 914
D023/D025 SC 914
D023/D025 SC 919
D023/D025 SC 919
D023/D025 SC 919
D023/D025 SC 920
D023/D025 SC 920
D023/D025 SC 921
D023/D025 SC 990
D023/D025 SC 990
D023/D025 SC 991
D023/D025 SC 992
D023/D025 SC 994
D023/D025 SC 997
D023/D025 SC 997
Product Family Problem Desc
D023/D025 SC 998
D023/D025 SC 998
D023/D025 SC 998
D052/D053/D054 SD CARD QUESTIONS
D052/D053/D054 DEAD MACHINE, NO OPERATION
G148 ABNORMAL/ERRATIC OPERATION
B022/B027 BYPASS TRAY ISSUES
B140-B143/B163/B228 SC 401
B222/B224/G878 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 PUNCH UNIT NOT RECOGNIZED
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D101/D102/D103 SC 495
D101/D102/D103 USER TOOLS
B070/B071 PARTS
B070/B071 PARTS
B070/B071 PARTS
B070/B071 SPOTS-BLACK
B079/082/135/138/182/ LCT FEEDS BACKWARDS
183
B147/B149/B190 SC 440
D009/D011/D012/D013 SC 544
D023/D025 DJ 05
D023/D025 DJ 06
D023/D025 DJ 07
D023/D025 DJ 08
D023/D025 DJ 53
D023/D025 DJ 54
D023/D025 DJ 55
Product Family Problem Desc
D023/D025 DJ 56
D023/D025 DJ 57
D027/D029 USER CODE QUESTIONS
D037/D038/D041 SC 400
D037/D038/D041 SC 400
D037/D038/D041 SC 400
D037/D038/D041 SC 400
D037/D038/D041 SC 441
D037/D038/D041 SC 441
D037/D038/D041 SC 442
D037/D038/D041 SC 442
D037/D038/D041 SC 443
D037/D038/D041 SC 443
D037/D038/D041 SC 443
D037/D038/D041 SC 443
D037/D038/D041 SC 443
D037/D038/D041 SC 452
D037/D038/D041 SC 452
D037/D038/D041 SC 452
D037/D038/D041 SC 452
D037/D038/D041 SC 452
D037/D038/D041 SC 491
D037/D038/D041 SC 491
D037/D038/D041 SC 491
D037/D038/D041 SC 492
D037/D038/D041 SC 492
D037/D038/D041 SC 492
D037/D038/D041 SC 495
D037/D038/D041 SC 495
D037/D038/D041 SC 495
Product Family Problem Desc
D037/D038/D041 SC 495
D037/D038/D041 SC 503
D037/D038/D041 SC 503
D037/D038/D041 SC 503
D037/D038/D041 SC 504
D037/D038/D041 SC 504
D037/D038/D041 SC 504
D037/D038/D041 SC 506
D037/D038/D041 SC 506
D037/D038/D041 SC 506
D037/D038/D041 SC 508
D037/D038/D041 SC 508
D037/D038/D041 SC 508
D037/D038/D041 SC 508
D037/D038/D041 SC 530
D037/D038/D041 SC 530
D037/D038/D041 SC 530
D037/D038/D041 SC 530
D037/D038/D041 SC 531
D037/D038/D041 SC 531
D037/D038/D041 SC 531
D037/D038/D041 SC 531
D037/D038/D041 SC 532
D037/D038/D041 SC 532
D037/D038/D041 SC 532
D037/D038/D041 SC 532
D037/D038/D041 SC 533
D037/D038/D041 SC 533
D037/D038/D041 SC 533
D037/D038/D041 SC 533
D037/D038/D041 SC 534
D037/D038/D041 SC 534
D037/D038/D041 SC 534
D037/D038/D041 SC 534
Product Family Problem Desc
D037/D038/D041 SC 535
D037/D038/D041 SC 535
D037/D038/D041 SC 535
D037/D038/D041 SC 535
D037/D038/D041 SC 536
D037/D038/D041 SC 536
D037/D038/D041 SC 536
D037/D038/D041 SC 536
D037/D038/D041 SC 540
D037/D038/D041 SC 541
D037/D038/D041 SC 541
D037/D038/D041 SC 542
D037/D038/D041 SC 542
D037/D038/D041 SC 542
D037/D038/D041 SC 543
D037/D038/D041 SC 543
D037/D038/D041 SC 544
D037/D038/D041 SC 544
D037/D038/D041 SC 545
D037/D038/D041 SC 547
D037/D038/D041 SC 547
D037/D038/D041 SC 551
D037/D038/D041 SC 551
D037/D038/D041 SC 552
D037/D038/D041 SC 552
D037/D038/D041 SC 553
D037/D038/D041 SC 553
D037/D038/D041 SC 553
D037/D038/D041 SC 554
D037/D038/D041 SC 554
D037/D038/D041 SC 554
D037/D038/D041 SC 555
D037/D038/D041 SC 555
D037/D038/D041 SC 557
Product Family Problem Desc
D037/D038/D041 SC 559
D037/D038/D041 SC 561
D037/D038/D041 SC 561
D037/D038/D041 SC 563
D037/D038/D041 SC 563
D037/D038/D041 SC 563
D037/D038/D041 SC 564
D037/D038/D041 SC 564
D037/D038/D041 SC 564
D037/D038/D041 SC 565
D037/D038/D041 SC 565
D037/D038/D041 SC 571
D037/D038/D041 SC 571
D037/D038/D041 SC 573
D037/D038/D041 SC 573
D037/D038/D041 SC 573
D037/D038/D041 SC 574
D037/D038/D041 SC 574
D037/D038/D041 SC 574
D052/D053/D054 JAM CODE 105
D052/D053/D054 CANNOT SCAN TO E-MAIL
B070/B071 PARTS
B079/082/135/138/182/ SC 304
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 990
183
B140-B143/B163/B228 LIGHT/FADED IMAGE
B186 SC XX
B262/B284/B288/B292 ADDRESS BOOK ERRORS
D037/D038/D041 SC 650
D037/D038/D041 SC 650
Product Family Problem Desc
D037/D038/D041 SC 651
D037/D038/D041 SC 669
D037/D038/D041 SC 670
D037/D038/D041 SC 681
D037/D038/D041 SC 681
D037/D038/D041 SC 682
D037/D038/D041 SC 682
D037/D038/D041 SC 683
D037/D038/D041 SC 687
D037/D038/D041 SC 687
D037/D038/D041 SC 687
D037/D038/D041 SC 690
D037/D038/D041 SC 690
D037/D038/D041 SC 690
D037/D038/D041 SC 690
D037/D038/D041 SC 740
D037/D038/D041 SC 740
D037/D038/D041 SC 740
D037/D038/D041 SC 742
D037/D038/D041 SC 742
D037/D038/D041 SC 742
D037/D038/D041 SC 742
D052/D053/D054 SC 300
D052/D053/D054 SC 300
D052/D053/D054 SC 300
D052/D053/D054 JAM CODE 153
G160/G161 SC 365
G160/G161 SC 366
G160/G161 SC 367
B051/B052/B156 SC 901
B051/B052/B156 SC 901
B051/B052/B156 SC 902
B051/B052/B156 SC 902
Product Family Problem Desc
B079/082/135/138/182/ FOLDING ERROR
183
B125 JAM CODE 070
B125 JAM CODE 070
B129/B130/B168 DEAD MACHINE, NO OPERATION
B205/B209 SC 355
B205/B209 SC 355
B205/B209 SC 355
B264/B265 SC 322
D009/D011/D012/D013 PRINT CONTROLLER/NIB
D009/D011/D012/D013 SC 819
D010 SC 203
D014/D015 FIERY
D017/D018/D019/D020 15-03
D037/D038/D041 SC 750
D037/D038/D041 SC 750
D037/D038/D041 SC 760
D037/D038/D041 SC 760
D037/D038/D041 SC 760
D037/D038/D041 SC 760
D037/D038/D041 SC 760
D037/D038/D041 SC 763
D037/D038/D041 SC 763
D037/D038/D041 SC 763
D037/D038/D041 SC 790
D037/D038/D041 SC 790
D037/D038/D041 SC 793
D037/D038/D041 SC 793
D037/D038/D041 SC 791
D037/D038/D041 SC 791
D037/D038/D041 SC 794
Product Family Problem Desc
D037/D038/D041 SC 794
D037/D038/D041 SC 792
D037/D038/D041 SC 792
D037/D038/D041 SC 795
D037/D038/D041 SC 795
D037/D038/D041 SC 796
D037/D038/D041 SC 796
D037/D038/D041 SC 796
D037/D038/D041 SC 797
D037/D038/D041 SC 797
D037/D038/D041 SC 797
D037/D038/D041 SC 826
D037/D038/D041 SC 826
D037/D038/D041 SC 827
D037/D038/D041 SC 827
D037/D038/D041 SC 827
D037/D038/D041 SC 827
D037/D038/D041 SC 828
D037/D038/D041 SC 829
D037/D038/D041 SC 829
D037/D038/D041 SC 833
D037/D038/D041 SC 833
D037/D038/D041 SC 851
D037/D038/D041 SC 851
D037/D038/D041 SC 851
D037/D038/D041 SC 853
D037/D038/D041 SC 853
D037/D038/D041 SC 854
D037/D038/D041 SC 854
D037/D038/D041 SC 855
D037/D038/D041 SC 855
Product Family Problem Desc
D037/D038/D041 SC 856
D037/D038/D041 SC 856
D037/D038/D041 SC 857
D037/D038/D041 SC 857
D037/D038/D041 SC 858
D037/D038/D041 SC 858
D037/D038/D041 SC 859
D037/D038/D041 SC 859
D037/D038/D041 SC 859
D037/D038/D041 SC 860
D037/D038/D041 SC 860
D037/D038/D041 SC 861
D037/D038/D041 SC 861
D037/D038/D041 SC 861
D037/D038/D041 SC 861
D037/D038/D041 SC 862
D037/D038/D041 SC 862
D037/D038/D041 SC 863
D037/D038/D041 SC 863
D037/D038/D041 SC 864
D037/D038/D041 SC 864
D037/D038/D041 SC 865
D037/D038/D041 SC 865
D037/D038/D041 SC 866
D037/D038/D041 SC 867
D037/D038/D041 SC 868
D037/D038/D041 SC 868
D037/D038/D041 SC 870
D037/D038/D041 SC 870
D037/D038/D041 SC 870
D037/D038/D041 SC 872
D037/D038/D041 SC 872
D037/D038/D041 SC 872
D037/D038/D041 SC 873
Product Family Problem Desc
D037/D038/D041 SC 873
D037/D038/D041 SC 873
D037/D038/D041 SC 874
D037/D038/D041 SC 874
D037/D038/D041 SC 875
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 876
D037/D038/D041 SC 877
D037/D038/D041 SC 877
D037/D038/D041 SC 878
D037/D038/D041 SC 880
D037/D038/D041 SC 880
A219/A245/B109 SC 366
A219/A245/B109 SC 365
A219/A245/B109 SC 367
A219/A245/B109 SC 368
B230/B237 DF FEED IN JAMS
B234/B235/B236 JAM FOLDED
B246/B248/B249 NO TX/RX
D014/D015 NO TX/RX
D052/D053/D054 NO TX/RX
D101/D102/D103 PUNCH QUESTIONS
G150/G151 E 271
G150/G151 E 271
B064/B065 OP PANEL BUTTONS - NO RESPONSE
B064/B065 PASSWORDS
B132/B200 SC 723
B132/B200 SC 723
Product Family Problem Desc
B132/B200 SC 723
B132/B200 SC 723
B140-B143/B163/B228 SUPPLIES
B222/B224/G878 SC 552
B230/B237 SC 443
B230/B237 SC 443
B230/B237 SC 443
B230/B237 PLEASE WAIT FUSER UP TO TEMP
B230/B237 PLEASE WAIT FUSER UP TO TEMP
B230/B237 SC 730
B230/B237 SC 443
B234/B235/B236 SC 726
B234/B235/B236 SC 726
B234/B235/B236 SC 726
B234/B235/B236 SC 797
B234/B235/B236 SC 726
B246/B248/B249 PARTS
B262/B284/B288/B292 CANNOT SCAN TO E-MAIL
B291/B296 BACKGROUND-DIRTY/GRAY
C249/C264 E 02
C262/C265 IMAGE SHIFTING
D009/D011/D012/D013 JAM BYPASS
D014/D015 PARTS
D101/D102/D103 SC 797-4
B222/B224/G878 SC 293
B222/B224/G878 SC 293
B230/B237 PAPER SIZE QUESTIONS
B230/B237 JAM CODE 059
D017/D018/D019/D020 SC 870
D017/D018/D019/D020 SC 870
D009/D011/D012/D013 SC 997
D009/D011/D012/D013 SC 876
D014/D015 SC 570
D014/D015 SP MODES
D014/D015 TONER WASTE / SPILL / LEAK
D017/D018/D019/D020 SC 672
D017/D018/D019/D020 NOISE
B132/B200 FIERY
B140-B143/B163/B228 SCANNER CONFIGURATION
B140-B143/B163/B228 MAC PRINTING
B246/B248/B249 NO TX/RX
B246/B248/B249 SC 729
B246/B248/B249 DRIVERS
B246/B248/B249 SCANNER CONFIGURATION
B246/B248/B249 MAC PRINTING
C249/C264 E 23
C249/C264 IMAGE SHIFTING
D014/D015 DRIVERS
D014/D015 FIERY
D014/D015 SCANNER CONFIGURATION
D014/D015 MAC PRINTING
D052/D053/D054 SC 550
D052/D053/D054 SMTP
D052/D053/D054 SC 555
D101/D102/D103 DRIVERS
D101/D102/D103 PARTS
Product Family Problem Desc
D101/D102/D103 MAC PRINTING
D101/D102/D103 FIERY
B044/B045/B046 SC 541
B044/B045/B046 SC 541
B044/B045/B046 SC 541
B132/B200 TONER WASTE / SPILL / LEAK
B222/B224/G878 LINES WHITE / LEAD TO TRAIL
B264/B265 SC 865
B264/B265 SC 865
B264/B265 SC 867
D017/D018/D019/D020 PLEASE WAIT FUSER UP TO TEMP
B051/B052/B156 SC 412
B051/B052/B156 SC 412
B051/B052/B156 SC 412
Product Family Problem Desc
B064/B065 JAM CODE 054
B070/B071 JAM CODE 019
B132/B200 ADDRESS BOOK ERRORS
B132/B200 CANNOT PRINT ACROSS NETWORK
B132/B200 SC 541
B140-B143/B163/B228 CANNOT PRINT ACROSS NETWORK
B140-B143/B163/B228 SC 495
B178/B180/B202 CANNOT PRINT ACROSS NETWORK
B234/B235/B236 @ REMOTE
D009/D011/D012/D013 CANNOT PRINT ACROSS NETWORK
D017/D018/D019/D020 SC 672
D017/D018/D019/D020 SC 901
D017/D018/D019/D020 SC 552
D017/D018/D019/D020 SC 552
D017/D018/D019/D020 SC 552
D037/D038/D041 SC 565
D052/D053/D054 GBC STREAM PUNCH EXIT JAMS ONLY
G148 SC 790
G179 USER TOOLS
H556/H557 CANNOT SCAN TO E-MAIL
B089/B093 SC 392
GB67P SPECIFICATIONS
Product Family Problem Desc
M000/M009 FUSER OVERHEAT, NO SERVICE CODE
M000/M009 NOISE
M000/M009 FUSER DAMAGE
M000/M009 FUSER JAMS
M000/M009 FUSER OVERHEAT, NO SERVICE CODE
M000/M009 FUSER DAMAGE
M000/M009 FUSER JAMS
M000/M009 NOISE
A151/A152/A202/A203 00 BLINKING
A175/A176/A177/A220 FEEDS ORIGINAL PART WAY AND COPIES
BLANK, AND IT REPEATS
B003/B004/B006/B007 SC 402
B003/B004/B006/B007 SC 402
B003/B004/B006/B007 SC 402
B064/B065 FUSER WEB ISSUES
B070/B071 FUSER WEB MESSAGE
B079/082/135/138/182/ PRINT OPTION NOT RECOGNIZED
183
B079/082/135/138/182/ KEY OPERATOR CODE QUESTIONS
183
B132/B200 PARTS
B132/B200 FIERY
B132/B200 @ REMOTE
B140-B143/B163/B228 SC 144
B222/B224/G878 SC 535
B222/B224/G878 SC 535
B234/B235/B236 FIERY
B234/B235/B236 SC 997
B246/B248/B249 PRINT JOB NOT PRINTING
B264/B265 SKEWED IMAGE
B291/B296 HANDSET MODE DISPLAYED
B291/B296 HANDSET MODE DISPLAYED
B295/B297 SC 304
Product Family Problem Desc
B295/B297 SC 304
B295/B297 SC 304
B295/B297 SC 304
C235/C244 DOG EARS
D009/D011/D012/D013 LIGHT/FADED IMAGE
D014/D015 DRIVERS
D014/D015 DRIVERS
D017/D018/D019/D020 SC 672
G060/G080/G082 SC 560
G060/G080/G082 SC 560
G060/G080/G082 SC 560
G060/G080/G082 SC 560
G060/G080/G082 SC 560
G126 SC 920
Product Family Problem Desc
G178 SC 530
B222/B224/G878 SC 144
B264/B265 PRINT OPTION NOT RECOGNIZED
B264/B265 PRINT OPTION NOT RECOGNIZED
B264/B265 PRINT OPTION NOT RECOGNIZED
B264/B265 PRINT OPTION NOT RECOGNIZED
D009/D011/D012/D013 PC FAXES NOT BEING RECEIVED
D017/D018/D019/D020 SC 855
D017/D018/D019/D020 SC 855
D023/D025 SC 540
D023/D025 SC 540
B070/B071 PARTS
B121/B122/B123 SC 544
B125 PARTS
B140-B143/B163/B228 RESET TANDAM TRAY DISPLAYED
B262/B284/B288/B292 ADD TONER CONDITION
C262/C265 MASTER EJECT JAMS
C269 INVERTER JAMS
C269 MASTER EJECT JAMS
D009/D011/D012/D013 NOISE
D009/D011/D012/D013 SC 998
D009/D011/D012/D013 SC 998
D009/D011/D012/D013 NOISE
D017/D018/D019/D020 PASSWORDS
Product Family Problem Desc
D023/D025 PASSWORDS
D023/D025 FAX FORWARDING QUESTIONS
D101/D102/D103 SC 320
LANIER LEGACY HOTLINE PASSWORDS
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B003/B004/B006/B007 SC 990
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ SC 990
183
B079/082/135/138/182/ JAM CODE 024
183
Product Family Problem Desc
B079/082/135/138/182/ JAM CODE 024
183
B132/B200 MAC PRINTING
B140-B143/B163/B228 BLANK DISPLAY
B178/B180/B202 LIGHT/FADED IMAGE
B178/B180/B202 LIGHT/FADED IMAGE
B234/B235/B236 JAM CODE 106
B246/B248/B249 SCANNER CONFIGURATION
B246/B248/B249 JAM CODE 013
B246/B248/B249 SC 542
B264/B265 DEAD MACHINE, NO OPERATION
B264/B265 SC 990
B264/B265 SC 990
B291/B296 SC 990
D009/D011/D012/D013 SC 304
B064/B065 SC 121
B064/B065 SMTP
Product Family Problem Desc
B070/B071 PASSWORDS
B070/B071 PASSWORDS
B079/082/135/138/182/ JAM C
183
B079/082/135/138/182/ SC 690
183
B132/B200 VM CARD
B132/B200 FIRMWARE LOADING ISSUES
B132/B200 PARTS
B132/B200 FIERY
B132/B200 COUNTER ISSUES
B234/B235/B236 VM CARD
B234/B235/B236 ERRATIC STAPLER OPERATION
B230/B237 SC 296
B234/B235/B236 USER CODE QUESTIONS
Product Family Problem Desc
B234/B235/B236 GBC JAMS AT THE DIESET / BACK GAGE AREA
B234/B235/B236 GBC JAMS AT THE DIESET / BACK GAGE AREA
B246/B248/B249 PLEASE WAIT FUSER UP TO TEMP
B246/B248/B249 STAPLE JAMS
B246/B248/B249 USER CODE QUESTIONS
B246/B248/B249 DJ 03
B246/B248/B249 DJ 03
B246/B248/B249 DJ 03
B264/B265 OP PANEL BUTTONS - NO RESPONSE
B264/B265 OP PANEL BUTTONS - NO RESPONSE
B286/B289 LINES WHITE / LEAD TO TRAIL
D009/D011/D012/D013 SC 670
D009/D011/D012/D013 SC 670
D014/D015 DJ 07
D014/D015 STREAKS
D052/D053/D054 PLEASE WAIT FUSER UP TO TEMP
D052/D053/D054 SC 310
D101/D102/D103 USER CODE QUESTIONS
D101/D102/D103 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
G178 SC 418
G178 SC 418
G178 SC 418
G178 SC 420
G178 SC 420
G178 SC 421
G178 SC 421
G178 SC 422
G178 SC 422
G178 SC 423
G178 SC 423
G178 SC 424
G178 SC 424
Product Family Problem Desc
G178 SC 425
G178 SC 425
G178 SC 426
G178 SC 426
G178 SC 427
G178 SC 427
G178 SC 432
G178 SC 432
G178 SC 433
G178 SC 433
G178 SC 434
G178 SC 434
G178 SC 435
G178 SC 435
G178 SC 436
G178 SC 436
G178 SC 436
G178 SC 437
G178 SC 437
G178 SC 437
G178 SC 438
G178 SC 438
G178 SC 438
G178 SC 439
G178 SC 439
G178 SC 439
G179 JAM CODE 001
G179 JAM CODE 003
G179 JAM CODE 004
G179 JAM CODE 004
G179 JAM CODE 005
G179 JAM CODE 006
G179 JAM CODE 006
G179 JAM CODE 007
Product Family Problem Desc
G179 JAM CODE 008
G179 JAM CODE 009
G179 JAM CODE 011
G179 JAM CODE 012
G179 JAM CODE 014
G179 JAM CODE 013
G179 JAM CODE 017
G179 JAM CODE 019
G179 JAM CODE 021
B051/B052/B156 JAM CODE 012
B070/B071 SP MODES
B125 BLANK IMAGE-PARTIAL/SPORATIC
D007/D008 E 32
D010 CANNOT PRINT ACROSS NETWORK
D014/D015 USER TOOLS
D101/D102/D103 DEAD
G126 SUPPLY YIELD
G148 SUPPLY YIELD
G157 PASSWORDS
G157 PASSWORDS
G178 SC 440
G178 SC 440
G178 SC 441
G178 SC 441
G178 SC 442
G178 SC 442
G178 SC 443
G178 SC 443
G178 SC 446
G178 SC 446
G178 SC 447
G178 SC 447
G178 SC 450
G178 SC 452
G178 SC 456
G178 SC 456
G178 SC 457
G178 SC 457
G178 SC 458
G178 SC 458
G178 SC 460
G178 SC 460
G178 SC 465
G178 SC 465
G178 SC 471
G178 SC 471
Product Family Problem Desc
G178 SC 472
G178 SC 472
G178 SC 480
G178 SC 480
G178 SC 480
G178 SC 480
G178 SC 480
G412/G421 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
H556/H557 TTI/HEADER
H915/H916 PAPER TRAY CANNOT BE SELECTED
A294/A295 PARTS
B070/B071 WASTE TONER FULL DISPLAYED
B125 BYPASS TRAY ISSUES
B132/B200 PARTS
B222/B224/G878 @ REMOTE
B286/B289 USER TOOLS
C235/C244 THROUGH PUT QUESTIONS
D014/D015 VM CARD
D027/D029 INSTALLATION QUESTIONS
D052/D053/D054 SC 763
D052/D053/D054 VM CARD
G178 SC 310
G178 SC 310
G178 SC 311
G178 SC 311
G178 SC 311
G178 SC 310
G178 SC 308
D014/D015 DRIVERS
D017/D018/D019/D020 SC 144
D017/D018/D019/D020 SC 144
D014/D015 FIERY
D014/D015 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D014/D015 THROUGH PUT QUESTIONS
D052/D053/D054 PASSWORDS
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D052/D053/D054 POSTSCRIPT
D101/D102/D103 DEAD MACHINE, NO OPERATION
D101/D102/D103 USER CODE QUESTIONS
D101/D102/D103 VM CARD
D027/D029 SC 361
D052/D053/D054 SC 542
D101/D102/D103 KEY COUNTER INFORMATION
D101/D102/D103 WRINKLED OR CREASED COPIES
G126 SC 550
G152 COUNTER ISSUES
G178 SC 208
B222/B224/G878 SP MODES ARE IN JAPENESE
B230/B237 JAM CODE 164
B234/B235/B236 BOOKLETMAKER SERVICE CODES
G178 SC 601
G178 PERFECTBINDER - LOW PERFORMANCE MODE
D027/D029 SC 670
D027/D029 SC 670
H555/H556/H557 RX PROBLEM
Product Family Problem Desc
H555/H556/H557 NO DIAL TONE
B140-B143/B163/B228 SC 611
B230/B237 TRANSFER BELT ISSUES
D023/D025 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D052/D053/D054 INSTALLATION QUESTIONS
G148 DRIVERS
B079/082/135/138/182/ JAM CODE 028
183
B079/082/135/138/182/ JAM C
183
B079/082/135/138/182/ JAM CODE 028
183
B125 PARTS
B205/B209 SC 860
B205/B209 SC 860
B205/B209 SC 860
B222/B224/G878 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 11 X 17 DOUBLE COUNT ISSUES
D027/D029 STAMP FUNCTION - CANNOT SELECT
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D037/D038/D041 SC 796
D101/D102/D103 JAM CODE 003
G104 SC 366
G104 SC 365
A175/A176/A177/A220 SC 600
B039/B040/B043/B120 KEY OPERATOR CODE QUESTIONS
B132/B200 SCANNING DOES NOT FUNCTION
B140-B143/B163/B228 DJ 03
B140-B143/B163/B228 DJ 03
B140-B143/B163/B228 DJ 03
Product Family Problem Desc
B140-B143/B163/B228 PASSWORDS
B140-B143/B163/B228 BLANK IMAGE-ENTIRE PAGE
B222/B224/G878 COLOR INCORRECT
B234/B235/B236 PRINT OPTION NOT RECOGNIZED
B295/B297 SUPPLIES
B295/B297 SUPPLIES
D009/D011/D012/D013 JAM CODE 019
D009/D011/D012/D013 SC 672
D037/D038/D041 SC 839
D037/D038/D041 SC 787
D037/D038/D041 SC 787
D037/D038/D041 SC 788
D037/D038/D041 SC 788
D037/D038/D041 SC 789
D037/D038/D041 SC 789
D037/D038/D041 SC 799
D037/D038/D041 SC 300
D037/D038/D041 SC 300
D037/D038/D041 SC 300
D037/D038/D041 SC 301
D037/D038/D041 SC 301
D037/D038/D041 SC 301
D037/D038/D041 SC 302
D037/D038/D041 SC 302
D037/D038/D041 SC 302
D037/D038/D041 SC 303
D037/D038/D041 SC 303
D037/D038/D041 SC 303
Product Family Problem Desc
D037/D038/D041 SC 325
D037/D038/D041 SC 325
D037/D038/D041 SC 360
D037/D038/D041 SC 361
D037/D038/D041 SC 362
D037/D038/D041 SC 363
D037/D038/D041 SC 363
D037/D038/D041 SC 362
D037/D038/D041 SC 361
D037/D038/D041 SC 360
D037/D038/D041 SC 360
D037/D038/D041 SC 361
D037/D038/D041 SC 362
D037/D038/D041 SC 363
D037/D038/D041 SC 363
D037/D038/D041 SC 362
D037/D038/D041 SC 361
D037/D038/D041 SC 360
D037/D038/D041 SC 364
D037/D038/D041 SC 365
D037/D038/D041 SC 366
D037/D038/D041 SC 367
D037/D038/D041 SC 367
D037/D038/D041 SC 366
D037/D038/D041 SC 365
D037/D038/D041 SC 364
D037/D038/D041 SC 364
D037/D038/D041 SC 365
D037/D038/D041 SC 366
D037/D038/D041 SC 367
Product Family Problem Desc
D037/D038/D041 SC 367
D037/D038/D041 SC 366
D037/D038/D041 SC 365
D037/D038/D041 SC 364
D037/D038/D041 SC 372
D037/D038/D041 SC 372
D037/D038/D041 SC 373
D037/D038/D041 SC 373
D037/D038/D041 SC 374
D037/D038/D041 SC 374
D037/D038/D041 SC 375
D037/D038/D041 SC 375
D037/D038/D041 SC 380
D037/D038/D041 SC 380
D037/D038/D041 SC 381
D037/D038/D041 SC 381
D037/D038/D041 SC 396
D037/D038/D041 SC 396
D037/D038/D041 SC 396
D037/D038/D041 SC 397
D037/D038/D041 SC 397
D037/D038/D041 SC 397
D052/D053/D054 LCT LIFT ISSUES
D052/D053/D054 TX PROBLEM
D052/D053/D054 SCANNER CONFIGURATION
D101/D102/D103 TOUCH SCREEN CALIBRATION
G060/G080/G082 SC 621
G060/G080/G082 SC 621
G060/G080/G082 SC 621
G178 FUSER WEB MESSAGE
B132/B200 STAMP DATA QUESTIONS
Product Family Problem Desc
B174 PCU COUNTER QUESTIONS
B222/B224/G878 JAM CODE 020
B264/B265 ERRATIC ELECTRICAL PROBLEMS
D014/D015 FINISHER - STACKING POORLY ON SHIFT TRAY
D017/D018/D019/D020 SC 824
D037/D038/D041 SC 671
D037/D038/D041 SC 671
D052/D053/D054 KEY COUNTER INFORMATION
D052/D053/D054 JAM CODE 008
G148 DRUM CONTINUES TO TURN
B147/B149/B190 SC 230
B147/B149/B190 SC 230
B147/B149/B190 SC 230
B147/B149/B190 SC 230
B230/B237 NOISE
B262/B284/B288/B292 CANNOT PRINT ACROSS NETWORK
D009/D011/D012/D013 G 3 KIT INSTALLATION / ISSUES
C231/C237/C238/C248 E 00
C231/C237/C238/C248 E 00
C231/C237/C238/C248 E 00
Product Family Problem Desc
C231/C237/C238/C248 JAM E
C231/C237/C238/C248 JAM E
C231/C237/C238/C248 E 23
C231/C237/C238/C248 E 23
C231/C237/C238/C248 E 02
C231/C237/C238/C248 E 02
C231/C237/C238/C248 E 02
C231/C237/C238/C248 E 02
C231/C237/C238/C248 E 02
C231/C237/C238/C248 REGISTRATION SIDE TO SIDE INCORRECT
C231/C237/C238/C248 REGISTRATION SIDE TO SIDE INCORRECT
C262/C265 LIGHT/FADED IMAGE
D007/D008 TX PROBLEM
D017/D018/D019/D020 TX PROBLEM
B234/B235/B236 SC 350
D014/D015 LAN FAX INSTALL QUESTIONS
D014/D015 SC 672
D017/D018/D019/D020 SC 901
Product Family Problem Desc
G179 GENERAL INFORMATION
A153-A162/A204-A214 SC 940
B132/B200 DISTORTED IMAGE-DIGITIZED
B140-B143/B163/B228 RESET TANDAM TRAY DISPLAYED
B140-B143/B163/B228 SCANNER CONFIGURATION
B234/B235/B236 FIRMWARE LOADING ISSUES
D014/D015 JAM CODE 071
D014/D015 SCAN TO FOLDER
D014/D015 SD CARD QUESTIONS
D052/D053/D054 SC 144
D052/D053/D054 SC 144
D101/D102/D103 FINISHER INSTALL ISSUES
G178 SC 363
D017/D018/D019/D020 SC 798
G178 SC 496
G178 SC 496
G178 SC 496
G178 SC 496
G178 SC 496
G178 SC 496
G178 SC 496
G178 SC 496
A109/A172/A199 PARTS
B070/B071 STAMP DATA QUESTIONS
B132/B200 REGISTRATION INCORRECT
B140-B143/B163/B228 JAM CODE 015
B140-B143/B163/B228 JAM CODE 015
B140-B143/B163/B228 PARTS
B147/B149/B190 SC 195
B147/B149/B190 SC 195
B147/B149/B190 SC 195
B222/B224/G878 ADDRESS BOOK ERRORS
G426 SPECIFICATIONS
J012/J013/J014 NETWORK DEVICES
Product Family Problem Desc
J016 NETWORK DEVICES
M000/M009 NETWORK DEVICES
A230/A231/A232 PASSWORDS
A283/A284 PASSWORDS
A292/A293/B098 NETWORK DEVICES
A294/A295 NETWORK DEVICES
B003/B004/B006/B007 NETWORK DEVICES
B022/B027 NETWORK DEVICES
B039/B040/B043/B120 PASSWORDS
B044/B045/B046 PASSWORDS
B051/B052/B156 NETWORK DEVICES
B051/B052/B156 NETWORK DEVICES
D037/D038/D041 00-88
D037/D038/D041 0-80
D037/D038/D041 0-80
D037/D038/D041 0-82
D037/D038/D041 0-82
D037/D038/D041 0-82
D037/D038/D041 0-83
D037/D038/D041 0-83
D037/D038/D041 0-83
D037/D038/D041 0-00
D037/D038/D041 0-00
D037/D038/D041 0-04
D037/D038/D041 0-04
D037/D038/D041 0-04
D037/D038/D041 0-05
D037/D038/D041 0-05
D037/D038/D041 0-05
Product Family Problem Desc
D037/D038/D041 0-05
D037/D038/D041 0-07
D037/D038/D041 0-07
D037/D038/D041 0-07
D037/D038/D041 0-07
D037/D038/D041 0-07
D037/D038/D041 0-07
D037/D038/D041 PASSWORDS
D037/D038/D041 CANNOT SCAN TO E-MAIL
D037/D038/D041 CANNOT SCAN TO E-MAIL
D017/D018/D019/D020 SC 829
D037/D038/D041 SC 867
B051/B052/B156 NETWORK DEVICES
B064/B065 NETWORK DEVICES
B132/B200 NETWORK DEVICES
B178/B180/B202 NETWORK DEVICES
B188 SC 670
B188 DOC SERVER ISSUES
B188 SC 411
B188 JAM CODE 004
B188 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B188 ADD TONER CONDITION
B188 ADD TONER CONDITION
B188 ADD TONER CONDITION
B188 APS NOT FUNCTIONING CORRECTLY
B188 SC 955
B188 SC 345
B188 SC 549
B188 SC 192
B188 SC 353
B188 SC 353
B188 SC 353
B188 CONTROLLER ERROR
Product Family Problem Desc
B188 SC 995
B188 SC 955
B188 SC 401
B188 SW APPLICATION ERRORS
B188 SC 870
B188 LIGHT/FADED IMAGE
B188 SC 143
B188 SC 143
B188 SC 143
B188 SC 143
B188 SC 143
B188 SC 143
B188 SC 191
B188 SC 191
B188 SC 300
B188 SC 300
B188 SC 300
B188 SC 303
B188 SC 303
B188 SC 303
B188 SC 305
B188 SC 305
B188 SC 305
B188 SC 305
B188 SC 345
B188 SC 345
B188 SC 350
B188 SC 350
B188 SC 350
B188 SC 350
B188 SC 350
B188 SC 350
B188 SC 351
B188 SC 351
Product Family Problem Desc
B188 SC 351
B188 SC 351
B188 SC 351
B188 SC 351
B188 SC 352
B188 SC 352
B188 SC 352
B188 SC 352
B188 SC 352
B188 SC 352
B188 SC 353
B188 SC 353
B188 SC 353
B188 SC 353
B188 SC 354
B188 SC 354
B188 SC 354
B188 SC 354
B188 SC 354
B188 SC 354
B188 SC 401
B188 SC 401
B188 SC 401
B188 SC 411
B188 SC 411
B188 SC 440
B188 SC 440
B188 SC 440
B188 SC 503
B188 SC 503
B188 SC 503
B188 SC 503
B188 SC 503
B188 SC 504
Product Family Problem Desc
B188 SC 504
B188 SC 504
B188 SC 504
B188 SC 504
B188 SC 504
B188 SC 503
B188 SC 506
B188 SC 506
B188 SC 506
B188 SC 507
B188 SC 507
B188 SC 507
B188 SC 531
B188 SC 531
B188 SC 531
B188 SC 532
B188 SC 532
B188 SC 532
B188 SC 533
B188 SC 533
B188 SC 533
B188 SC 533
B188 SC 532
B188 SC 534
B188 SC 534
B188 SC 534
B188 SC 534
B188 SC 535
B188 SC 535
B188 SC 535
B188 SC 535
B188 SC 541
B188 SC 541
B188 SC 541
Product Family Problem Desc
B188 SC 542
B188 SC 542
B188 SC 542
B188 SC 542
B188 SC 543
B188 SC 543
B188 SC 543
B188 SC 543
B188 SC 544
B188 SC 544
B188 SC 544
B188 SC 544
B188 SC 545
B188 SC 545
B188 SC 545
B188 SC 546
B188 SC 546
B188 SC 547
B188 SC 547
B188 SC 547
B188 SC 549
B188 SC 549
B188 SC 591
B188 SC 591
B188 SC 592
B188 SC 952
B188 SC 592
B188 SC 592
B188 SC 592
B188 SC 593
B188 SC 593
B188 SC 593
B188 SC 593
B188 SC 630
Product Family Problem Desc
B188 SC 632
B188 SC 633
B188 SC 634
B188 SC 635
B188 SC 635
B188 SC 670
B188 SC 670
B188 SC 670
B188 SC 672
B188 SC 672
B188 SC 672
B188 SC 672
B188 SC 818
B188 SC 818
B188 SC 818
B188 SC 819
B188 SC 819
B188 SC 819
B188 SC 819
B188 SC 820
B188 SC 820
B188 SC 821
B188 SC 822
B188 SC 822
B188 SC 822
B188 SC 823
B188 SC 823
B188 SC 823
B188 SC 824
B188 SC 824
B188 SC 824
B188 SC 826
B188 SC 826
B188 SC 827
Product Family Problem Desc
B188 SC 827
B188 SC 828
B188 SC 828
B188 SC 828
B188 SC 829
B188 SC 829
B188 SC 838
B188 SC 850
B188 SC 850
B188 SC 850
B188 SC 851
B188 SC 851
B188 SC 853
B188 SC 854
B188 SC 855
B188 SC 855
B188 SC 856
B188 SC 856
B188 SC 857
B188 SC 857
B188 SC 860
B188 SC 860
B188 SC 860
B188 SC 861
B188 SC 861
B188 SC 861
B188 SC 863
B188 SC 864
B188 SC 864
B188 SC 865
B188 SC 865
B188 SC 866
B188 SC 867
B188 SC 868
Product Family Problem Desc
B188 SC 868
B188 SC 868
B188 SC 870
B188 SC 870
B188 SC 873
B188 SC 873
B188 SC 874
B188 SC 874
B188 SC 875
B188 SC 880
B188 SC 900
B188 SC 900
B188 SC 901
B188 SC 901
B188 SC 901
B188 SC 910
B188 SC 911
B188 SC 912
B188 SC 913
B188 SC 914
B188 SC 910
B188 SC 911
B188 SC 912
B188 SC 913
B188 SC 914
B188 SC 919
B188 SC 920
B188 SC 920
B188 SC 921
B188 SC 925
B188 SC 954
B188 SC 954
B188 SC 964
B188 SC 965
Product Family Problem Desc
B188 SC 990
B188 SC 992
B188 SC 997
B188 SC 997
B188 SC 998
B188 SC 998
B188 SC 542
B188 SC 303
B188 SC 401
B188 CONTROLLER CONFIG/INSTALL
B188 CONTROLLER CONFIG/INSTALL
B188 E 44
B188 SPECIFICATIONS
B188 THROUGH PUT QUESTIONS
B188 SC 351
B188 SPOTS-BLACK
B188 FIRMWARE LOADING ISSUES
D037/D038/D041 SC 672
D037/D038/D041 SC 819
D037/D038/D041 SC 820
G178 SC 865
B064/B065 SCAN ROUTER ERRORS
B070/B071 SC 511
B132/B200 PARTS
B140-B143/B163/B228 PARTS
B246/B248/B249 POOR STACKING IN SHIFT TRAY
B262/B284/B288/B292 SC 120
B295/B297 NETWORK ERRORS
D014/D015 ACC ERROR
D014/D015 SCANNER FUNCTIONS
D014/D015 STACK FEED OUT TRAY JAM
D014/D015 STACK FEED OUT TRAY JAM
D027/D029 FAX FORWARDING QUESTIONS
G152 NO READY OR WAIT INDICATORS
G152 SC XX
G178 CONTROLLER CONFIG/INSTALL71340069
B051/B052/B156 SC 685
B051/B052/B156 SC 685
B051/B052/B156 SC 685
Product Family Problem Desc
B264/B265 TOUCH SCREEN CALIBRATION
B295/B297 SC 980
D009/D011/D012/D013 SC 824
D017/D018/D019/D020 SC 925
D009/D011/D012/D013 PARTS
D009/D011/D012/D013 PARTS
D052/D053/D054 SC 730
D052/D053/D054 NETWORK ERRORS
C272 E 00
Product Family Problem Desc
C272 JAM B
C272 E 00
C272 TRAY DOES NOT LIFT
C272 IMAGE SHIFTING
C272 IMAGE SHIFTING
C272 JAM D
C272 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
C272 JAM D
C272 JAM A
C272 JAM A
C272 JAM A
C272 JAM A
C272 REVERSE SIDE DIRTY
C272 BLANK IMAGE-PARTIAL/SPORATIC
C272 JAM D
C272 E 01
C272 JAM D
C272 CLOSE DOORS/COVERS INDICATION
C272 DEAD MACHINE, NO OPERATION
C272 DEAD MACHINE, NO OPERATION
D009/D011/D012/D013 SC 557
D014/D015 SC 860
D037/D038/D041 SC 995
D067/D068/D069/D072 INSTALLATION QUESTIONS
Product Family Problem Desc
D101/D102/D103 SC 860
G104/G160/G190 COLORS MISALIGNED
G178 JITTER/BANDING
H321 ALL FILES GO INTO MEMORY
B222/B224/G878 INSTALLATION QUESTIONS
B264/B265 TOUCH SCREEN CALIBRATION
B291/B296 BACKGROUND-DIRTY/GRAY
B291/B296 BACKGROUND-DIRTY/GRAY
D009/D011/D012/D013 BACKGROUND-DIRTY/GRAY
D009/D011/D012/D013 SC 770
D009/D011/D012/D013 SC 770
D009/D011/D012/D013 SC 770
D009/D011/D012/D013 BACKGROUND-DIRTY/GRAY
D067/D068/D069/D072 0-20
D067/D068/D069/D072 0-20
D067/D068/D069/D072 0-20
D067/D068/D069/D072 0-20
D067/D068/D069/D072 0-21
D067/D068/D069/D072 0-21
D067/D068/D069/D072 0-21
D067/D068/D069/D072 0-22
D067/D068/D069/D072 00-88
D067/D068/D069/D072 00-88
D067/D068/D069/D072 0-80
D067/D068/D069/D072 0-80
D067/D068/D069/D072 0-80
D067/D068/D069/D072 0-82
D067/D068/D069/D072 0-82
D067/D068/D069/D072 0-82
D067/D068/D069/D072 0-83
D067/D068/D069/D072 0-83
D067/D068/D069/D072 0-83
Product Family Problem Desc
D067/D068/D069/D072 02-12 CODE
D067/D068/D069/D072 0-00
D067/D068/D069/D072 0-00
D067/D068/D069/D072 0-00
D067/D068/D069/D072 0-00
D067/D068/D069/D072 0-04
D067/D068/D069/D072 0-04
D067/D068/D069/D072 0-04
D067/D068/D069/D072 0-05
D067/D068/D069/D072 0-05
D067/D068/D069/D072 0-05
D067/D068/D069/D072 0-05
D067/D068/D069/D072 0-07
D067/D068/D069/D072 0-07
D067/D068/D069/D072 0-07
D067/D068/D069/D072 0-07
D067/D068/D069/D072 0-07
D067/D068/D069/D072 0-07
D067/D068/D069/D072 15-03
D067/D068/D069/D072 15-03
D067/D068/D069/D072 6-Jun
D067/D068/D069/D072 6-Jun
D067/D068/D069/D072 6-Jun
D067/D068/D069/D072 PASSWORDS
D067/D068/D069/D072 PASSWORDS
D067/D068/D069/D072 PASSWORDS
D067/D068/D069/D072 PASSWORDS
D067/D068/D069/D072 PASSWORDS
D067/D068/D069/D072 NO TX/RX
D067/D068/D069/D072 NO TX/RX
G104 SC 364
G104 SC 367
G104 SC 365
G104 SC 366
G104 SC 367
G152 E 1D1
H321 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
H555/H556/H557 MEMORY OVERFLOW
D017/D018/D019/D020 SC 878
D067/D068/D069/D072 SC 541
D067/D068/D069/D072 SC 101
D067/D068/D069/D072 SC 101
D067/D068/D069/D072 SC 101
Product Family Problem Desc
D067/D068/D069/D072 SC 101
D067/D068/D069/D072 SC 101
D067/D068/D069/D072 SC 101
D067/D068/D069/D072 SC 101
D067/D068/D069/D072 SC 101
D067/D068/D069/D072 SC 101
D067/D068/D069/D072 SC 101
D067/D068/D069/D072 SC 101
D067/D068/D069/D072 SC 120
D067/D068/D069/D072 SC 120
D067/D068/D069/D072 SC 120
D067/D068/D069/D072 SC 120
D067/D068/D069/D072 SC 121
D067/D068/D069/D072 SC 121
D067/D068/D069/D072 SC 121
D067/D068/D069/D072 SC 121
D067/D068/D069/D072 SC 141
D067/D068/D069/D072 SC 141
D067/D068/D069/D072 SC 141
D067/D068/D069/D072 SC 141
Product Family Problem Desc
D067/D068/D069/D072 SC 141
D067/D068/D069/D072 TX PROBLEM
D067/D068/D069/D072 RX PROBLEM
D067/D068/D069/D072 BACKGROUND-DIRTY/GRAY
D067/D068/D069/D072 BACKGROUND-DIRTY/GRAY
D067/D068/D069/D072 SC 144
D067/D068/D069/D072 SC 144
D067/D068/D069/D072 SC 144
D067/D068/D069/D072 SC 144
D067/D068/D069/D072 SC 145
D067/D068/D069/D072 SC 145
D067/D068/D069/D072 SC 145
D067/D068/D069/D072 SC 145
D067/D068/D069/D072 SC 145
D067/D068/D069/D072 SC 193
D067/D068/D069/D072 SC 193
D067/D068/D069/D072 SC 198
Product Family Problem Desc
D067/D068/D069/D072 SC 198
D067/D068/D069/D072 SC 198
D067/D068/D069/D072 SC 198
D067/D068/D069/D072 SC 302
D067/D068/D069/D072 SC 302
D067/D068/D069/D072 SC 302
D067/D068/D069/D072 SC 320
D067/D068/D069/D072 SC 320
D067/D068/D069/D072 SC 320
D067/D068/D069/D072 SC 320
D067/D068/D069/D072 SC 321
D067/D068/D069/D072 SC 321
D067/D068/D069/D072 SC 321
D067/D068/D069/D072 SC 322
D067/D068/D069/D072 SC 322
D067/D068/D069/D072 SC 322
D067/D068/D069/D072 SC 322
D067/D068/D069/D072 SC 322
D067/D068/D069/D072 SC 322
D067/D068/D069/D072 SC 390
Product Family Problem Desc
D067/D068/D069/D072 SC 390
D067/D068/D069/D072 SC 391
D067/D068/D069/D072 SC 391
D067/D068/D069/D072 SC 392
D067/D068/D069/D072 SC 392
D067/D068/D069/D072 SC 392
D067/D068/D069/D072 SC 392
D067/D068/D069/D072 SC 392
D067/D068/D069/D072 SC 401
D067/D068/D069/D072 SC 401
D067/D068/D069/D072 SC 401
D067/D068/D069/D072 SC 401
D067/D068/D069/D072 SC 402
D067/D068/D069/D072 SC 402
D067/D068/D069/D072 SC 402
D067/D068/D069/D072 SC 402
D067/D068/D069/D072 SC 500
D067/D068/D069/D072 SC 500
D067/D068/D069/D072 SC 541
D067/D068/D069/D072 SC 541
Product Family Problem Desc
D067/D068/D069/D072 SC 542
D067/D068/D069/D072 SC 542
D067/D068/D069/D072 SC 542
D067/D068/D069/D072 SC 542
J016 SC 990
J016 SC 990
J016 SC 990
J016 SC 990
D009/D011/D012/D013 JAM CODE 001
D027/D029 NO TX/RX
D027/D029 NETWORK DEVICES
D037/D038/D041 CANNOT SCAN TO E-MAIL
D037/D038/D041 CANNOT SCAN TO E-MAIL
D037/D038/D041 SCAN TO FOLDER
D037/D038/D041 SCAN TO FOLDER
D067/D068/D069/D072 SC 543
D067/D068/D069/D072 SC 543
D067/D068/D069/D072 SC 544
D067/D068/D069/D072 SC 544
D067/D068/D069/D072 SC 545
D067/D068/D069/D072 SC 545
D067/D068/D069/D072 SC 545
D067/D068/D069/D072 SC 546
D067/D068/D069/D072 SC 546
D067/D068/D069/D072 SC 546
D067/D068/D069/D072 SC 547
D067/D068/D069/D072 SC 547
D067/D068/D069/D072 SC 547
D067/D068/D069/D072 SC 559
D067/D068/D069/D072 SC 590
D067/D068/D069/D072 SC 590
Product Family Problem Desc
D067/D068/D069/D072 SC 632
D067/D068/D069/D072 SC 632
D067/D068/D069/D072 SC 634
D067/D068/D069/D072 SC 635
D067/D068/D069/D072 SC 760
D067/D068/D069/D072 SC 760
D067/D068/D069/D072 SC 760
D067/D068/D069/D072 SC 761
D067/D068/D069/D072 SC 761
D067/D068/D069/D072 SC 761
B039/B040/B043/B120 SUPPLIES
B039/B040/B043/B120 SC 546
B039/B040/B043/B120 SC 546
B039/B040/B043/B120 SC 546
B262/B284/B288/B292 23-Feb
B262/B284/B288/B292 0-75
B262/B284/B288/B292 0-75
A292/A293/B098 MULTIPLE SERVICE CODES
B070/B071 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B070/B071 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B079/082/135/138/182/ BLACK IMAGE-ENTIRE PAGE
183
B121/B122/B123 FACSIMILE FEATURES
B132/B200 LIGHT/FADED IMAGE
B140-B143/B163/B228 JAM CODE 034
B178/B180/B202 JAM CODE 061
B222/B224/G878 NO TX/RX
B222/B224/G878 NO TX/RX
B230/B237 SC 547
B230/B237 SC 547
B230/B237 SC 547
B234/B235/B236 JAM CODE 069
B246/B248/B249 SC 611
B246/B248/B249 SC 611
B246/B248/B249 SC 611
B246/B248/B249 SC 611
B246/B248/B249 SD CARD QUESTIONS
B246/B248/B249 SC 611
B246/B248/B249 NO TX/RX
C231/C237/C238/C248 SPOTS-BLACK
Product Family Problem Desc
D009/D011/D012/D013 ADF NOT RECOGNIZED
D078/D079 PARTS
D101/D102/D103 INSTALLATION QUESTIONS
D101/D102/D103 FIRMWARE UPDATES
G178 JAM CODE 098
G178 SC 161
H321 REPORTS ON/OFF
H555/H556/H557 PARTS
H915/H916 PARTS
B147/B149/B190 JAM CODE 063
B230/B237 UNEVEN IMAGE
B276/B277 RX PROBLEM
D009/D011/D012/D013 SC 324
D009/D011/D012/D013 SC 324
D009/D011/D012/D013 SC 324
D009/D011/D012/D013 SC 324
D010 SC 798
D017/D018/D019/D020 ADD TONER CONDITION
D067/D068/D069/D072 PARTS
B276/B277 TX PROBLEM
B276/B277 REPORTS SHOWS DIALED NUMBER
D017/D018/D019/D020 NO TX/RX
G150/G151 E 262
G165/G166/G167 SC 445
G176/G177 NO READY OR WAIT INDICATORS
H545/H546/H547 NUMBER OF RINGS UNTIL CALL IS DETECTED
B205/B209 REPORTS SHOWS DIALED NUMBER
B222/B224/G878 DJ 53
B222/B224/G878 REPORTS SHOWS DIALED NUMBER
B229 REPORTS SHOWS DIALED NUMBER
B230/B237 REPORTS SHOWS DIALED NUMBER
B246/B248/B249 REPORTS SHOWS DIALED NUMBER
Product Family Problem Desc
B264/B265 REPORTS SHOWS DIALED NUMBER
G060/G080/G082 SC 285
G060/G080/G082 SC 285
G060/G080/G082 SC 285
B079/082/135/138/182/ REPORTS ON/OFF
183
B222/B224/G878 DJ 05
B222/B224/G878 SKEWED IMAGE
B222/B224/G878 DJ 05
B222/B224/G878 DJ 05
B140-B143/B163/B228 HOLE PUNCHED TOO CLOSE TO EDGE
B230/B237 PLEASE WAIT FUSER UP TO TEMP
B246/B248/B249 NOISE WITH POSSIBLE JAM
Product Family Problem Desc
D009/D011/D012/D013 SC 320
D009/D011/D012/D013 SC 320
D009/D011/D012/D013 SC 320
B222/B224/G878 DJ 07
D052/D053/D054 SD CARD QUESTIONS
B222/B224/G878 SC 681
B222/B224/G878 SC 681
B222/B224/G878 SC 681
B222/B224/G878 SC 681
B222/B224/G878 SC 681
G106 SC 201
G106 SC 370
G106 SC 370
G106 SC 371
G106 SC 371
G106 SC 372
G106 SC 372
G106 SC 373
G106 SC 373
G106 SC 374
G106 SC 374
G106 SC 374
G106 SC 375
G106 SC 375
G106 SC 375
G106 SC 376
G106 SC 376
G106 SC 377
G106 SC 377
G106 SC 386
G133 SC 548
G133 SC 548
Product Family Problem Desc
G133 SC 548
G133 SC 548
G147 SUPPLIES
G147 SUPPLIES
G147 SUPPLIES
G147 SUPPLIES
G178 LINES WHITE / LEAD TO TRAIL
G178 SC 367
B079/082/135/138/182/ SC 621
183
B079/082/135/138/182/ SC 621
183
B079/082/135/138/182/ SC 621
183
B079/082/135/138/182/ SC 621
183
B132/B200 BLOWN FUSE
B222/B224/G878 NOISE
B230/B237 SC 681
B230/B237 SC 681
B230/B237 SC 681
B230/B237 SC 681
B230/B237 SC 681
D009/D011/D012/D013 SC 820
D014/D015 TX PROBLEM
G130/G131 SC 195
G130/G131 SC 195
G130/G131 SC 201
G130/G131 SC 220
G130/G131 SC 220
G130/G131 SC 220
G130/G131 SC 221
G130/G131 SC 221
G130/G131 SC 221
G130/G131 SC 230
G130/G131 SC 230
G130/G131 SC 231
G130/G131 SC 231
B222/B224/G878 TONER
B264/B265 TONER WASTE / SPILL / LEAK
D052/D053/D054 FAX OPTION NOT RECOGNIZED
G130/G131 SC 240
Product Family Problem Desc
G130/G131 SC 240
G130/G131 SC 285
G130/G131 SC 285
G130/G131 SC 285
G130/G131 SC 285
G130/G131 SC 370
G130/G131 SC 370
G130/G131 SC 370
G130/G131 SC 371
G130/G131 SC 371
G130/G131 SC 371
G130/G131 SC 372
G130/G131 SC 372
G130/G131 SC 372
G130/G131 SC 373
G130/G131 SC 373
G130/G131 SC 373
G130/G131 SC 374
G130/G131 SC 374
G130/G131 SC 374
G130/G131 SC 375
G130/G131 SC 375
G130/G131 SC 375
G130/G131 SC 376
G130/G131 SC 376
G130/G131 SC 376
G130/G131 SC 377
G130/G131 SC 377
G130/G131 SC 377
G130/G131 SC 380
G130/G131 SC 380
G130/G131 SC 381
G130/G131 SC 381
G130/G131 SC 385
Product Family Problem Desc
G130/G131 SC 385
G130/G131 SC 385
A163/A251/A252/B047/B FACTORY ADJUST DISPLAYED AT START UP
048
A229 JAM CODE 012
A294/A295 SP MODES
B234/B235/B236 PARTS
B234/B235/B236 SCANNER CONFIGURATION
B234/B235/B236 COPYING IS DISPLAYED - NO OPERATION
B234/B235/B236 GBC STREAM PUNCH SPECS
B246/B248/B249 JAM CODE 103
B246/B248/B249 SC 547
B246/B248/B249 PART DAMAGE
D014/D015 TX PROBLEM
D014/D015 PRINT OPTION NOT RECOGNIZED
D014/D015 @ REMOTE
D014/D015 14-33, NO MAIL ADDRESS FOR MACHINE
D014/D015 THROUGH PUT QUESTIONS
D014/D015 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
Product Family Problem Desc
D014/D015 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
D014/D015 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
D014/D015 PUNCH QUESTIONS
D014/D015 SUPPLY YIELD
D014/D015 SCANNER CONFIGURATION
D014/D015 FAX FORWARDING QUESTIONS
D052/D053/D054 0-83
D052/D053/D054 KEY COUNTER INFORMATION
D052/D053/D054 DISTORTED IMAGE-DIGITIZED
D052/D053/D054 DISTORTED IMAGE-DIGITIZED
D052/D053/D054 DISTORTED IMAGE-DIGITIZED
D052/D053/D054 PAPER SIZE QUESTIONS
D052/D053/D054 SC 501
Product Family Problem Desc
D052/D053/D054 JITTER/BANDING
D052/D053/D054 TX PROBLEM
B132/B200 SC 561
B140-B143/B163/B228 SC 925
B234/B235/B236 RESET TANDAM TRAY DISPLAYED
B246/B248/B249 OPERATION PANEL DISPLAYS METRIC SIZES
D017/D018/D019/D020 SC 995
B039/B040/B043/B120 SC 543
B039/B040/B043/B120 SC 543
B129/B130/B168 0-21
B129/B130/B168 0-21
B129/B130/B168 0-21
Product Family Problem Desc
B129/B130/B168 0-21
B129/B130/B168 TX PROBLEM
B129/B130/B168 TX PROBLEM
B129/B130/B168 SUPPLIES
B129/B130/B168 SUPPLIES
B129/B130/B168 JAM CODE 070
B129/B130/B168 JAM CODE 070
B129/B130/B168 JAM CODE 070
B222/B224/G878 CANNOT PRINT FROM LOCAL PC/PORT
B230/B237 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
G130/G131 SUPPLIES
B051/B052/B156 DEAD MACHINE, NO OPERATION
B051/B052/B156 DEAD MACHINE, NO OPERATION
B051/B052/B156 DEAD MACHINE, NO OPERATION
B051/B052/B156 PARTS
B089/B093 NO TX/RX
B089/B093 NO TX/RX
B089/B093 NO TX/RX
B089/B093 SUPPLIES
B089/B093 ADDRESS BOOK
B259/B260/B261 PARTS
B259/B260/B261 NO TX/RX
D009/D011/D012/D013 SC 220
D014/D015 PASSWORDS
D014/D015 FAX FORWARDING QUESTIONS
D017/D018/D019/D020 SC 555
D017/D018/D019/D020 SC 555
D027/D029 SC 561
D052/D053/D054 PARTS
B234/B235/B236 STAPLES DO NOT GET CUT
D052/D053/D054 LIGHT/FADED IMAGE
D078/D079 SC 101
D078/D079 SC 101
D078/D079 SC 101
D078/D079 SC 101
D078/D079 SC 101
D078/D079 SC 101
D078/D079 SC 120
D078/D079 SC 120
D078/D079 SC 120
D078/D079 SC 120
D078/D079 SC 121
D078/D079 SC 121
D078/D079 SC 121
D078/D079 SC 121
D078/D079 SC 141
D078/D079 SC 141
Product Family Problem Desc
D078/D079 SC 141
D078/D079 SC 141
D078/D079 SC 142
D078/D079 SC 142
D078/D079 SC 142
D078/D079 SC 142
D078/D079 SC 142
D078/D079 SC 143
D078/D079 SC 143
D078/D079 SC 143
D078/D079 SC 143
D078/D079 SC 143
D078/D079 SC 143
D078/D079 SC 144
D078/D079 SC 144
D078/D079 SC 144
D078/D079 SC 161
D078/D079 SC 161
D078/D079 SC 161
D078/D079 SC 165
D078/D079 SC 165
D078/D079 SC 180
D078/D079 SC 180
D078/D079 SC 180
D078/D079 SC 180
D078/D079 SC 181
D078/D079 SC 181
D078/D079 SC 181
D078/D079 SC 181
D078/D079 SC 182
D078/D079 SC 182
D078/D079 SC 182
D078/D079 SC 182
D078/D079 SC 195
Product Family Problem Desc
D078/D079 SC 202
D078/D079 SC 202
D078/D079 SC 202
D078/D079 SC 203
D078/D079 SC 203
D078/D079 SC 203
D078/D079 SC 204
D078/D079 SC 204
D078/D079 SC 204
D078/D079 SC 210
D078/D079 SC 210
D078/D079 SC 210
D078/D079 SC 210
D078/D079 SC 210
D078/D079 SC 211
D078/D079 SC 211
D078/D079 SC 211
D078/D079 SC 211
D078/D079 SC 211
D078/D079 SC 212
D078/D079 SC 212
D078/D079 SC 212
D078/D079 SC 212
D078/D079 SC 212
D078/D079 SC 213
D078/D079 SC 213
D078/D079 SC 213
D078/D079 SC 213
D078/D079 SC 213
D078/D079 SC 220
D078/D079 SC 220
D078/D079 SC 220
D078/D079 SC 221
D078/D079 SC 221
Product Family Problem Desc
D078/D079 SC 221
D078/D079 SC 222
D078/D079 SC 222
D078/D079 SC 222
D078/D079 SC 223
D078/D079 SC 223
D078/D079 SC 223
D078/D079 SC 224
D078/D079 SC 224
D078/D079 SC 224
D078/D079 SC 225
D078/D079 SC 225
D078/D079 SC 225
D078/D079 SC 226
D078/D079 SC 226
D078/D079 SC 226
D078/D079 SC 227
D078/D079 SC 227
D078/D079 SC 227
D078/D079 SC 230
D078/D079 SC 230
D078/D079 SC 230
D078/D079 SC 230
D078/D079 SC 231
D078/D079 SC 231
D078/D079 SC 231
D078/D079 SC 231
D078/D079 SC 232
D078/D079 SC 232
D078/D079 SC 232
D078/D079 SC 232
D078/D079 SC 233
D078/D079 SC 233
D078/D079 SC 233
Product Family Problem Desc
D078/D079 SC 233
D078/D079 SC 234
D078/D079 SC 234
D078/D079 SC 234
D078/D079 SC 234
D078/D079 SC 235
D078/D079 SC 235
D078/D079 SC 235
D078/D079 SC 235
D078/D079 SC 236
D078/D079 SC 236
D078/D079 SC 236
D078/D079 SC 236
D078/D079 SC 237
D078/D079 SC 237
D078/D079 SC 237
D078/D079 SC 237
D078/D079 SC 240
D078/D079 SC 240
D078/D079 SC 241
D078/D079 SC 241
D078/D079 SC 242
D078/D079 SC 242
D078/D079 SC 243
D078/D079 SC 243
D078/D079 SC 268
D078/D079 SC 268
D078/D079 SC 268
D078/D079 SC 270
D078/D079 SC 270
D078/D079 SC 270
D078/D079 SC 270
D078/D079 SC 271
D078/D079 SC 271
Product Family Problem Desc
D078/D079 SC 271
D078/D079 SC 271
D078/D079 SC 272
D078/D079 SC 272
D078/D079 SC 272
D078/D079 SC 272
D078/D079 SC 285
D078/D079 SC 285
D078/D079 SC 300
D078/D079 SC 300
D078/D079 SC 300
D078/D079 SC 300
D101/D102/D103 "FIERY DISPLAY ISSUES"
B188 VM CARD
D017/D018/D019/D020 CANNOT SCAN TO LOCAL PC
D009/D011/D012/D013 1-Apr
D009/D011/D012/D013 1-Apr
B234/B235/B236 SC 726
B234/B235/B236 GBC STREAM PUNCH SPECS
B234/B235/B236 PAPER SIZE QUESTIONS
B246/B248/B249 DISTORTED IMAGE-DIGITIZED
B246/B248/B249 NETWORK ERRORS
B246/B248/B249 RX PROBLEM
B295/B297 SC 721
B295/B297 SC 721
B295/B297 SC 721
Product Family Problem Desc
B295/B297 SC 721
C231/C237/C238/C248 JAM E
C262/C265 JAM A
D009/D011/D012/D013 INCOMING FAX RX LITE GOES ON AND DOES
NOT PRINT OUT
D014/D015 SC 534
D016 INSTALLATION QUESTIONS
D016 POORLY STAPLED OR JOGGED SETS
D027/D029 SC 610
D027/D029 SC 610
D027/D029 SC 610
D037/D038/D041 JAM CODE 017
D037/D038/D041 SC 543
D052/D053/D054 CONTROLLER CONFIG/INSTALL
D052/D053/D054 DJ 56
D052/D053/D054 JAM CODE 016
D052/D053/D054 LEFT SIDE OF TANDEM TRAY NOT PUSHING
PAPER STACK OVER
D052/D053/D054 CLOSE DOORS/COVERS INDICATION
D078/D079 JAM CODE 066
D078/D079 SC 350
D078/D079 SC 350
D078/D079 SC 351
D078/D079 SC 351
D078/D079 SC 351
D078/D079 SC 352
D078/D079 SC 352
D078/D079 SC 352
D078/D079 SC 353
D078/D079 SC 353
D078/D079 SC 353
D078/D079 SC 360
D078/D079 SC 360
D078/D079 SC 361
D078/D079 SC 361
Product Family Problem Desc
D078/D079 SC 362
D078/D079 SC 362
D078/D079 SC 363
D078/D079 SC 363
D078/D079 SC 364
D078/D079 SC 364
D078/D079 SC 365
D078/D079 SC 365
D078/D079 SC 366
D078/D079 SC 366
D078/D079 SC 367
D078/D079 SC 367
D078/D079 SC 372
D078/D079 SC 372
D078/D079 SC 373
D078/D079 SC 373
D078/D079 SC 374
D078/D079 SC 374
D078/D079 SC 375
D078/D079 SC 375
D078/D079 SC 396
D078/D079 SC 396
D078/D079 SC 396
D078/D079 SC 397
D078/D079 SC 397
D078/D079 SC 397
D078/D079 SC 398
D078/D079 SC 398
D078/D079 SC 398
D078/D079 SC 399
D078/D079 SC 399
D078/D079 SC 399
D078/D079 SC 400
D078/D079 SC 400
Product Family Problem Desc
D078/D079 SC 400
D078/D079 SC 400
D078/D079 SC 410
D078/D079 SC 410
D078/D079 SC 410
D078/D079 SC 410
D078/D079 SC 410
D078/D079 SC 411
D078/D079 SC 411
D078/D079 SC 411
D078/D079 SC 411
D078/D079 SC 411
D078/D079 SC 412
D078/D079 SC 412
D078/D079 SC 412
D078/D079 SC 412
D078/D079 SC 412
D078/D079 SC 413
D078/D079 SC 413
D078/D079 SC 413
D078/D079 SC 413
D078/D079 SC 413
D101/D102/D103 PAPER SIZE QUESTIONS
D101/D102/D103 SC 817
D101/D102/D103 PLEASE WAIT - NO FUSER LAMPS
D101/D102/D103 SC 750
D101/D102/D103 USER CODE QUESTIONS
G150/G151 SC XX
G150/G151 SC XX
G150/G151 E 128
G178 JAM CODE 036
G178 DEAD MACHINE, NO OPERATION
G178 JAM CODE 038
G422 SUPPLY YIELD
Product Family Problem Desc
H915/H916 BLACK IMAGE-ENTIRE PAGE
B003/B004/B006/B007 JAM CODE 013
B003/B004/B006/B007 JAM CODE 013
B003/B004/B006/B007 JAM CODE 013
B003/B004/B006/B007 JAM CODE 013
B295/B297 SC 992
B295/B297 SC 992
B295/B297 SC 992
D009/D011/D012/D013 WRINKLED, CREASED OR DAMAGED COPIES
D067/D068/D069/D072 SC 824
A292/A293/B098 SC 590
A292/A293/B098 SC 590
A292/A293/B098 SC 590
A292/A293/B098 SC 590
B064/B065 HORIZONTAL MAGNIFICATION
B070/B071 TONER WASTE / SPILL / LEAK
B070/B071 TONER WASTE / SPILL / LEAK
B070/B071 TONER WASTE / SPILL / LEAK
B140-B143/B163/B228 SC 441
B140-B143/B163/B228 SC 441
B140-B143/B163/B228 SC 441
B230/B237 DJ 53
B234/B235/B236 SC 396
D014/D015 NO READY OR WAIT INDICATORS
D023/D025 REPORTS ON/OFF
D037/D038/D041 SC 819
D052/D053/D054 BLURRED IMAGE
D101/D102/D103 COUNTER ISSUES
D101/D102/D103 ADD TONER CONDITION
C267 NOISE
D037/D038/D041 USER TOOLS
D067/D068/D069/D072 SC 829
D067/D068/D069/D072 SC 829
B070/B071 SC 400
B070/B071 SC 400
B070/B071 SC 400
B070/B071 JAM CODE 008
B070/B071 SC 400
B070/B071 CAN'T INSERT OR REMOVE DESET FROM GBC
UNIT
B070/B071 CAN'T INSERT OR REMOVE DESET FROM GBC
UNIT
B070/B071 TONER
B125 SC 402
B132/B200 PRINT JOB NOT PRINTING
B132/B200 PRINT JOB NOT PRINTING
B132/B200 SC 545
B132/B200 MEMORY QUESTIONS
B132/B200 PRINT CONTROLLER/NIB
B140-B143/B163/B228 USER TOOLS
B140-B143/B163/B228 DF FEED IN JAMS
B234/B235/B236 SC 795
B246/B248/B249 IMAGE STRETCHED OR COMPRESSED
B246/B248/B249 JAM CODE 103
Product Family Problem Desc
B246/B248/B249 INSTALLATION QUESTIONS
B246/B248/B249 ALL FILES GO INTO MEMORY
B246/B248/B249 ALL FILES GO INTO MEMORY
B246/B248/B249 DF FEED IN JAMS
C231/237/238/264 E 12
C262/C265 SKEWED IMAGE
D062/D063/D065/D066 SC 672
D062/D063/D065/D066 SC 764
D062/D063/D065/D066 SC 672
D062/D063/D065/D066 SP MODES
D101/D102/D103 SC 300
G035 SC 2002
G035 SC 2002
G035 SC 2002
G126 SC 300
G148 SC 300
G152 E 225
G188/G189 NOISE
B132/B200 FIERY
B132/B200 FIERY
B132/B200 FIERY
Product Family Problem Desc
B132/B200 FIERY
B132/B200 FIERY
B132/B200 FIERY
B132/B200 USER TOOLS
B132/B200 JAM CODE 179
B140-B143/B163/B228 JAM CODE 012
B147/B149/B190 SC 391
B147/B149/B190 SC 391
B147/B149/B190 SC 391
B147/B149/B190 SC 391
B147/B149/B190 SC 391
B186 FIERY
B205/B209 MAC PRINTING
B222/B224/G878 FIERY
B234/B235/B236 FIERY
B234/B235/B236 FIERY
B234/B235/B236 FIERY
B234/B235/B236 FIERY
B234/B235/B236 FIERY
B234/B235/B236 FIERY
B234/B235/B236 FIERY
D009/D011/D012/D013 SC 870
D009/D011/D012/D013 VM CARD
D009/D011/D012/D013 SC 870
D009/D011/D012/D013 SC 870
D010 SC 542
D010 SC 542
Product Family Problem Desc
D010 SC 542
D010 SC 542
D014/D015 FIERY
D014/D015 FIERY
D014/D015 FIERY
D014/D015 FIERY
D014/D015 FIERY
D014/D015 USER TOOLS
D027/D029 SC 816
D027/D029 SC 819
D027/D029 SC 397
D027/D029 SC 142
D027/D029 SC 819
D027/D029 SC 990
D027/D029 JAM CODE 017
D027/D029 SC 819
D027/D029 SC 672
D027/D029 FIERY
D027/D029 USER TOOLS
D078/D079 FIERY
D101/D102/D103 FIERY
G130/G131 SC 751
G130/G131 SC 752
G130/G131 SC 752
G130/G131 SC 753
G130/G131 SC 753
G130/G131 SC 817
G130/G131 SC 817
G130/G131 SC 818
G130/G131 SC 818
G130/G131 SC 819
G130/G131 SC 819
G130/G131 SC 819
G178 FIERY
G178 FIERY
G178 FIERY
B147/B149/B190 SC 261
B147/B149/B190 SC 261
B147/B149/B190 SC 261
B147/B149/B190 SC 261
B222/B224/G878 USER TOOLS
B222/B224/G878 USER TOOLS
B222/B224/G878 USER TOOLS
B234/B235/B236 SC 990
D014/D015 JAM CODE 203
D014/D015 JAM CODE 194
D027/D029 SC 582
D027/D029 SC 582
D062/D063/D065/D066 STAMP DATA QUESTIONS
B246/B248/B249 SC 569
G148 PLEASE WAIT FUSER UP TO TEMP
A292/A293/B098 SC 520
B070/B071 PARTS
B070/B071 ACCESSORIES NOT RECOGNIZED OR CANNOT
BE SELECTED
B070/B071 GBC ENTRANCE JAMS
B132/B200 FIERY
B132/B200 JAM CODE 053
B132/B200 SPECIFICATIONS
B234/B235/B236 PARTS
B234/B235/B236 PARTS
B234/B235/B236 BLANK DISPLAY
B246/B248/B249 SC 860
Product Family Problem Desc
B246/B248/B249 GLOBALSCAN CONFIG/INSTALL
D014/D015 FIERY
D014/D015 SC 585
D014/D015 TONER
D101/D102/D103 SC 798
D101/D102/D103 SC 672
G178 BOOKLETMAKER SERVICE CODES
G178 BOOKLETMAKER SERVICE CODES
B070/B071 SC 497
B089/B093 RX PROBLEM
B121/B122/B123 RX PROBLEM
B132/B200 SCANNING DOES NOT FUNCTION
B222/B224/G878 SC 819
B234/B235/B236 TONER
Product Family Problem Desc
B234/B235/B236 NOISE
D016 SC 672
D016 SPECIFICATIONS
D017/D018/D019/D020 SC 792
D062/D063/D065/D066 PARTS
D078/D079 PARTS
D078/D079 CONTROLLER CONFIG/INSTALL
D078/D079 @ REMOTE
D101/D102/D103 SC 753
D101/D102/D103 FUSER WEB ISSUES
D101/D102/D103 SC 555
D101/D102/D103 SC 555
D101/D102/D103 SC 555
G104/G160/G190 CANNOT PRINT ACROSS NETWORK
G160/G161 SC 304
G160/G161 SC 304
G160/G161 SC 304
G160/G161 SC 304
Product Family Problem Desc
G176/G177 @ REMOTE
G178 UNEVEN IMAGE
G178 SC 323
G417/G418 LINES BLACK / LEAD TO TRAIL
H555/H556/H557 TRANSMIT MODE, MEMORY OR IMMEDIATE
M035/M036 PASSWORDS
D016 SPECIFICATIONS
D078/D079 SC 414
D078/D079 SC 414
D078/D079 SC 414
D078/D079 SC 414
G176/G177 SC 998
G176/G177 SC 998
G176/G177 SC 998
G176/G177 SC 998
M001 SC 998
M001 SC 998
B079/082/135/138/182/ SC 620
183
B079/082/135/138/182/ CANNOT SCAN TO NETWORK
183
B140-B143/B163/B228 BLACK IMAGE-ENTIRE PAGE
B147/B149/B190 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B222/B224/G878 STREAM FEED
B222/B224/G878 STREAM FEED
B222/B224/G878 E 44
B222/B224/G878 E 44
B222/B224/G878 E 44
B222/B224/G878 PRINT JOB INTERRUPTED
B222/B224/G878 JAM CODE 019
B230/B237 PRINT JOB NOT PRINTING
B230/B237 PARTS
B230/B237 SC 683
B234/B235/B236 SC 495
Product Family Problem Desc
B234/B235/B236 SC 495
B234/B235/B236 SC 495
B234/B235/B236 SC 495
B234/B235/B236 SC 495
B234/B235/B236 SC 495
B234/B235/B236 SC 495
B295/B297 SC 352
B295/B297 SC 352
B295/B297 SC 352
B295/B297 SC 352
B295/B297 SC 352
B295/B297 SC 352
C235/C244 SC 07-10
D009/D011/D012/D013 REGISTRATION SIDE TO SIDE INCORRECT
D009/D011/D012/D013 SC 829
D009/D011/D012/D013 @ REMOTE
D009/D011/D012/D013 SC 302
D101/D102/D103 SC 792-22
D101/D102/D103 SC 792-22
G133 SC 553
G133 SC 553
G133 SC 553
G133 SC 553
G133 SC 553
G133 SC 553
G133 SC 553
G152 E 218
B234/B235/B236 DEVELOPER ON IMAGE / SPILL
D023/D025 SC 925
D101/D102/D103 STAPLE POSITION
B132/B200 TONER LEAK/SPILL
B222/B224/G878 ACCORDIAN JAMS / Z FOLD
B264/B265 SC 995
B264/B265 SC 995
D009/D011/D012/D013 SC 636
D009/D011/D012/D013 SC 636
Product Family Problem Desc
D009/D011/D012/D013 SC 636
A292/A293/B098 SC 360
A292/A293/B098 SC 360
A292/A293/B098 SC 360
A292/A293/B098 SC 360
A292/A293/B098 SC 360
B064/B065 USER TOOLS
B070/B071 TOUCH SCREEN DISPLAYS WHITE AS ORANGE
IN EDIT MODE ONLY
B132/B200 SC 230
B132/B200 SC 230
B132/B200 SC 230
B132/B200 SC 230
B132/B200 JAM CODE 014
B132/B200 SC 230
B132/B200 FINISHER NOT RECOGNIZED
B132/B200 ADDRESS BOOK
B140-B143/B163/B228 SC 552
B140-B143/B163/B228 USER TOOLS
B140-B143/B163/B228 SC 552
B140-B143/B163/B228 BLANK IMAGE-ENTIRE PAGE
B140-B143/B163/B228 PASSWORDS
B234/B235/B236 PARTS
B234/B235/B236 ADDRESS BOOK
B246/B248/B249 USER TOOLS
B246/B248/B249 SC 490
B246/B248/B249 ADDRESS BOOK
B246/B248/B249 TANDEM TRAY ISSUES
C262/C265 SP MODES
C262/C265 SC 720
C262/C265 SC 720
D014/D015 SW APPLICATION ERRORS
D014/D015 PAPER SIZE QUESTIONS
Product Family Problem Desc
D014/D015 FIERY
D016 SC 791
D016 JAM CODE 036
D023/D025 PLEASE WAIT FUSER UP TO TEMP
D023/D025 PLEASE WAIT FUSER UP TO TEMP
D023/D025 PLEASE WAIT FUSER UP TO TEMP
D023/D025 SCANNER CONFIGURATION
D027/D029 COLORS MISALIGNED
D027/D029 COLORS MISALIGNED
D027/D029 COLORS MISALIGNED
D027/D029 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D027/D029 COLORS MISALIGNED
D052/D053/D054 USER TOOLS
D052/D053/D054 SC 555
D052/D053/D054 BOOKLETMAKER SERVICE CODES
D052/D053/D054 ADDRESS BOOK
D062/D063/D065/D066 FAX OPTION NOT RECOGNIZED
D062/D063/D065/D066 TX PROBLEM
D078/D079 SC 732
D078/D079 FIERY
D078/D079 SC 195
D078/D079 SC 415
D078/D079 SC 415
D078/D079 SC 415
D078/D079 SC 415
D078/D079 SC 416
D078/D079 SC 416
D078/D079 SC 416
D078/D079 SC 416
D078/D079 SC 417
D078/D079 SC 417
D078/D079 SC 417
D078/D079 SC 417
D078/D079 SC 418
D078/D079 SC 418
D078/D079 SC 420
D078/D079 SC 420
D078/D079 SC 420
D078/D079 SC 420
D078/D079 SC 420
D078/D079 SC 420
D078/D079 SC 421
D078/D079 SC 421
D078/D079 SC 421
D078/D079 SC 421
D078/D079 SC 421
D078/D079 SC 421
Product Family Problem Desc
D078/D079 SC 422
D078/D079 SC 422
D078/D079 SC 422
D078/D079 SC 422
D078/D079 SC 422
D078/D079 SC 422
D078/D079 SC 423
D078/D079 SC 423
D078/D079 SC 423
D078/D079 SC 423
D078/D079 SC 423
D078/D079 SC 423
D078/D079 SC 424
D078/D079 SC 424
D078/D079 SC 424
D078/D079 SC 425
D078/D079 SC 425
D078/D079 SC 425
D078/D079 SC 426
D078/D079 SC 426
D078/D079 SC 426
D078/D079 SC 427
D078/D079 SC 427
D078/D079 SC 427
D078/D079 SC 432
D078/D079 SC 432
D078/D079 SC 432
D078/D079 SC 432
D078/D079 SC 432
D078/D079 SC 433
D078/D079 SC 433
D078/D079 SC 433
D078/D079 SC 433
D078/D079 SC 433
Product Family Problem Desc
D078/D079 SC 434
D078/D079 SC 434
D078/D079 SC 434
D078/D079 SC 434
D078/D079 SC 434
D078/D079 SC 435
D078/D079 SC 435
D078/D079 SC 435
D078/D079 SC 435
D078/D079 SC 435
D078/D079 SC 436
D078/D079 SC 436
D078/D079 SC 436
D078/D079 SC 436
D078/D079 SC 436
D078/D079 SC 437
D078/D079 SC 437
D078/D079 SC 437
D078/D079 SC 437
D078/D079 SC 437
D078/D079 SC 438
D078/D079 SC 438
D078/D079 SC 438
D078/D079 SC 438
D078/D079 SC 438
D078/D079 SC 439
D078/D079 SC 439
D078/D079 SC 439
D078/D079 SC 439
D078/D079 SC 439
D078/D079 SC 440
D078/D079 SC 440
D078/D079 SC 440
D078/D079 SC 441
Product Family Problem Desc
D078/D079 SC 441
D078/D079 SC 441
D078/D079 SC 442
D078/D079 SC 442
D078/D079 SC 442
D078/D079 SC 443
D078/D079 SC 443
D078/D079 SC 443
D078/D079 SC 445
D078/D079 SC 445
D078/D079 SC 445
D078/D079 SC 445
D078/D079 SC 446
D078/D079 SC 446
D078/D079 SC 447
D078/D079 SC 447
D078/D079 SC 447
D101/D102/D103 ADDRESS BOOK
D101/D102/D103 JAM REGISTRATION
D101/D102/D103 SUPPLIES
G152 PARTS
G178 SC 791
G178 THROUGH PUT QUESTIONS
B064/B065 MAC PRINTING
D062/D063/D065/D066 DRIVERS
D023/D025 FIERY
D078/D079 SC 450
D078/D079 SC 450
D078/D079 SC 450
D078/D079 SC 450
D078/D079 SC 452
Product Family Problem Desc
D078/D079 SC 452
D078/D079 SC 452
D078/D079 SC 452
D078/D079 SC 455
D078/D079 SC 455
D078/D079 SC 455
D078/D079 SC 455
D078/D079 SC 455
G133 COLORS MISALIGNED
G152 SC XX
H915/H916 BLANK DISPLAY
B064/B065 SCAN ROUTER CONFIG/INSTALL
B079/082/135/138/182/ JAM CODE 016
183
B079/082/135/138/182/ JAM CODE 016
183
B079/082/135/138/182/ JAM CODE 016
183
B140-B143/B163/B228 JAM CODE 063
B140-B143/B163/B228 JAM CODE 062
B234/B235/B236 PARTS
B246/B248/B249 JAM CODE 063
B246/B248/B249 JAM CODE 063
B246/B248/B249 CONTROLLER CONFIG/INSTALL
B246/B248/B249 BLACK IMAGE-ENTIRE PAGE
B276/B277 TX PROBLEM
B291/B296 SC 995
C235/C244 ADD INK INDICATION ISSUES
D009/D011/D012/D013 BACKGROUND-DIRTY/GRAY
G152 E 28D
G178 SC 966
G178 JAM CODE 123
D016 PARTS
D017/D018/D019/D020 STAMP FUNCTION - CANNOT SELECT
D017/D018/D019/D020 PARTS
D023/D025 PARTS
D027/D029 SC 492
D027/D029 PC FAXES NOT BEING RECEIVED
D027/D029 PARTS
D037/D038/D041 REPORTS ON/OFF
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D037/D038/D041 CANNOT PRINT ACROSS NETWORK
D046/D049 PARTS
D059/D060/D061 PARTS
D062/D063/D065/D066 REPORTS ON/OFF
D062/D063/D065/D066 PARTS
D078/D079 SC 503
D078/D079 SC 503
D078/D079 SC 503
D078/D079 SC 503
D078/D079 SC 504
D078/D079 SC 504
Product Family Problem Desc
D078/D079 SC 504
D078/D079 SC 504
D078/D079 SC 505
D078/D079 SC 505
D078/D079 SC 505
D078/D079 SC 505
D078/D079 SC 505
D078/D079 SC 510
D078/D079 SC 510
D078/D079 SC 510
D078/D079 SC 510
D078/D079 SC 510
D078/D079 SC 515
D078/D079 SC 515
D078/D079 SC 515
D078/D079 SC 515
G178 PARTS
G179 PARTS
G188/G189 PARTS
J017/J019 PARTS
M001 PARTS
M002/M003/M004 PARTS
M035/M036 PARTS
B079/082/135/138/182/ PARTS
183
B121/B122/B123 PARTS
B129/B130/B168 PARTS
B173 PARTS
B178/B180/B202 ADD TONER CONDITION
B178/B180/B202 PARTS
B188 PARTS
B222/B224/G878 PARTS
B229 PARTS
B230/B237 PARTS
Product Family Problem Desc
B299 PARTS
D009/D011/D012/D013 JAM CODE 057
D010 PARTS
D023/D025 TX PROBLEM
D052/D053/D054 PARTS
D101/D102/D103 PARTS
G031/G032/G049/G054 PARTS
G056/G058/G073/G074 PARTS
G060/G080/G082 PARTS
G065 PARTS
G071 PARTS
G081/G120/G121/G122 PARTS
G091/G094/G095/G112- PARTS
G116
G106 PARTS
G130/G131 PARTS
G133 PARTS
G147 CLOSE DOORS/COVERS INDICATION
G147 PARTS
G165/G166/G167 PARTS
G176/G177 PARTS
G180 PARTS
G181/G183/G184 PARTS
G186 PARTS
G426 PARTS
J012/J013/J014 PARTS
M000/M009 PARTS
M018/M019 PARTS
Product Family Problem Desc
M040/M041 PARTS
B234/B235/B236 DEAD NO POWER
B234/B235/B236 DEAD NO POWER
B234/B235/B236 DEAD NO POWER
D101/D102/D103 TRAY HEATER
M018/M019 SC 396
M018/M019 SC 396
M018/M019 SC 396
B230/B237 MISCOUNTING
B234/B235/B236 LIGHT/FADED IMAGE
B276/B277 SC 870
D009/D011/D012/D013 FUSER WEB MESSAGE
D017/D018/D019/D020 SC 997
D023/D025 SC 285
D027/D029 SC 222
D037/D038/D041 NO TX/RX
D037/D038/D041 NO TX/RX
D037/D038/D041 SC 838
D037/D038/D041 PRINT OPTION NOT RECOGNIZED
D037/D038/D041 SC 161
G157 SUPPLIES
H556/H557 10-10 NIC FAX ERROR CODE
A229 SC 120
B064/B065 USER TOOLS
B140-B143/B163/B228 SC 991
B140-B143/B163/B228 USER TOOLS
B147/B149/B190 SC 622
B147/B149/B190 SC 622
B147/B149/B190 SC 622
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B234/B235/B236 SC 220
B234/B235/B236 GBC STREAM PUNCH - JAMS
B234/B235/B236 DEAD NO POWER
B234/B235/B236 USER TOOLS
B246/B248/B249 SC 305
B246/B248/B249 USER TOOLS
B295/B297 SC 548
B295/B297 SC 548
D009/D011/D012/D013 SC 817
D009/D011/D012/D013 @ REMOTE
D009/D011/D012/D013 @ REMOTE
D014/D015 FIERY
D014/D015 GBC STREAM PUNCH - JAMS
D014/D015 USER TOOLS
D017/D018/D019/D020 SC 998
D052/D053/D054 SC 541
D059/D060/D061 GBC STREAM PUNCH - JAMS
D059/D060/D061 SC 672
D059/D060/D061 USER TOOLS
D078/D079 FIERY
D101/D102/D103 WASTE TONER FULL DISPLAYED
D101/D102/D103 JAM CODE 021
D101/D102/D103 GBC STREAM PUNCH - JAMS
D101/D102/D103 USER TOOLS
G152 PARTS
G152 PARTS
G178 GBC STREAM PUNCH - JAMS
B064/B065 PASSWORDS
B070/B071 SC 495
B125 UNEVEN IMAGE
B132/B200 OPERATION PANEL - DISPLAYS SET FUSER UNIT
Product Family Problem Desc
B132/B200 FIERY
B140-B143/B163/B228 SC 701
B140-B143/B163/B228 SC 490
B140-B143/B163/B228 SC 541
B140-B143/B163/B228 SC 541
B140-B143/B163/B228 SC 541
B178/B180/B202 NUMBER OF RINGS UNTIL CALL IS DETECTED
B230/B237 CANNOT PRINT ACROSS NETWORK
B230/B237 CANNOT PRINT ACROSS NETWORK
C231/C237/C238/C248 PARTS
D009/D011/D012/D013 SC 875
D010 SC 202
D014/D015 LIGHT/FADED IMAGE
D014/D015 PRINT JOB NOT PRINTING
D014/D015 SC 396
D014/D015 STAPLER - SCREWS FALLING OUT OF STAPLER
TRAY SLIDE RAIL
D014/D015 ADD TONER CONDITION
D014/D015 IMAGE SHIFTING
Product Family Problem Desc
D052/D053/D054 SD CARD QUESTIONS
D052/D053/D054 SP MODES
D052/D053/D054 SMTP
D052/D053/D054 SMTP
D052/D053/D054 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
D052/D053/D054 PROBLEM DIALING LONG DISTANCE CALLS
D059/D060/D061 NETWORK DEVICES
D059/D060/D061 NETWORK DEVICES
D062/D063/D065/D066 PLEASE WAIT FUSER UP TO TEMP
D062/D063/D065/D066 SC 865
D062/D063/D065/D066 SC 816
D062/D063/D065/D066 SC 901
D101/D102/D103 SC 703
D101/D102/D103 DRIVERS
D101/D102/D103 DRIVERS
D101/D102/D103 DOES NOT RECOGNIZE FINISHER WITH GBC
STREAMPUNCH INSTALLED
G038/G062 FIRMWARE LOADING ISSUES
G130/G131 SUPPLIES
G150/G151 FIRMWARE UPDATES
G150/G151 FINISHER INSTALL ISSUES
G178 SC 670
B125 SC 992
G038/G062 SC 302
G152 SC XX
B064/B065 NETWORK DEVICES
D078/D079 SC 547
D078/D079 SC 547
D101/D102/D103 JAM CODE 123
D101/D102/D103 ENVELOPES
D101/D102/D103 E 32
G178 INSTALLATION QUESTIONS
B064/B065 PASSWORDS
B089/B093 SC 995
B089/B093 SC 995
D037/D038/D041 NO DIAL TONE
D037/D038/D041 JAM CODE 029
Product Family Problem Desc
D052/D053/D054 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
D067/D068/D069/D072 SC 870
D067/D068/D069/D072 SC 870
D067/D068/D069/D072 SC 870
D052/D053/D054 PARTS
D062/D063/D065/D066 SC 555
D062/D063/D065/D066 SC 816
D062/D063/D065/D066 SC 763
D067/D068/D069/D072 SC 982
D078/D079 FIERY
D078/D079 FIERY
D078/D079 ADD TONER CONDITION
D078/D079 SC 816
D078/D079 FIRMWARE UPDATES
D009/D011/D012/D013 PARTS
D014/D015 NO TX/RX
D016 SC 601
D062/D063/D065/D066 SC 760
D062/D063/D065/D066 SC 870
D062/D063/D065/D066 SC 188
D062/D063/D065/D066 SC 188
D062/D063/D065/D066 SC 870
B003/B004/B006/B007 SC 542
B003/B004/B006/B007 SC 542
B003/B004/B006/B007 SC 542
B003/B004/B006/B007 SC 492
B003/B004/B006/B007 SC 492
B003/B004/B006/B007 SC 492
B132/B200 SC 562
B259/B260/B261 SC 500
C217/C225 PARTS
D014/D015 SC 562
D014/D015 FAX FORWARDING QUESTIONS
D014/D015 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D014/D015 FIERY
D017/D018/D019/D020 DEAD MACHINE, NO OPERATION
D052/D053/D054 SC 870
D052/D053/D054 SC 870
D059/D060/D061 CONTROLLER CONFIG/INSTALL
D062/D063/D065/D066 SC 569
D078/D079 SC 516
D078/D079 SC 516
Product Family Problem Desc
D078/D079 SC 516
D078/D079 SC 516
D078/D079 SC 516
D078/D079 SC 516
D078/D079 SC 517
D078/D079 SC 517
D078/D079 SC 517
D078/D079 SC 518
D078/D079 SC 518
D078/D079 SC 518
D078/D079 SC 530
D078/D079 SC 530
D078/D079 SC 530
D078/D079 SC 531
D078/D079 SC 531
D078/D079 SC 531
D078/D079 SC 532
D078/D079 SC 532
D078/D079 SC 532
D078/D079 SC 533
D078/D079 SC 533
D078/D079 SC 533
D078/D079 SC 534
D078/D079 SC 534
D078/D079 SC 534
D078/D079 SC 535
D078/D079 SC 535
D078/D079 SC 535
D078/D079 SC 536
D078/D079 SC 536
D078/D079 SC 537
D078/D079 SC 537
D078/D079 SC 537
D078/D079 SC 538
Product Family Problem Desc
D078/D079 SC 538
D078/D079 SC 538
D078/D079 SC 539
D078/D079 SC 539
D078/D079 SC 539
D078/D079 SC 540
D078/D079 SC 540
D078/D079 SC 540
D078/D079 SC 540
D078/D079 SC 536
D078/D079 SC 541
D078/D079 SC 541
D078/D079 SC 541
D078/D079 SC 543
D078/D079 SC 543
D078/D079 SC 543
D078/D079 SC 543
D078/D079 SC 544
D078/D079 SC 544
D078/D079 SC 544
D078/D079 SC 544
D078/D079 SC 545
D078/D079 SC 545
D078/D079 SC 545
D078/D079 SC 545
D078/D079 SC 546
D078/D079 SC 546
D078/D079 SC 547
D078/D079 SC 549
D078/D079 SC 549
D078/D079 SC 549
D078/D079 SC 550
D078/D079 SC 550
D078/D079 SC 550
Product Family Problem Desc
D078/D079 SC 551
D078/D079 SC 551
D078/D079 SC 551
D078/D079 SC 551
D078/D079 SC 552
D078/D079 SC 552
D078/D079 SC 552
D078/D079 SC 553
D078/D079 SC 553
D078/D079 SC 553
D078/D079 SC 554
D078/D079 SC 554
D078/D079 SC 554
D078/D079 SC 555
D078/D079 SC 555
D078/D079 SC 555
D078/D079 SC 555
D078/D079 SC 555
D078/D079 SC 556
D078/D079 SC 556
D078/D079 SC 556
D078/D079 SC 556
D078/D079 SC 557
D078/D079 SC 557
D078/D079 SC 559
D078/D079 SC 561
D078/D079 SC 561
D101/D102/D103 SC 792
G148 TRAY DOES NOT LIFT
G150/G151 FIRMWARE UPDATES
G160/G161 SC 490
D009/D011/D012/D013 SUPPLIES
D009/D011/D012/D013 SUPPLIES
D009/D011/D012/D013 SUPPLIES
D062/D063/D065/D066 SC 185
D062/D063/D065/D066 NO TX/RX
Product Family Problem Desc
D062/D063/D065/D066 SCAN TO FOLDER
D078/D079 SC 562
D078/D079 SC 562
D078/D079 SC 562
D078/D079 SC 563
D078/D079 SC 563
D078/D079 SC 563
D078/D079 SC 564
D078/D079 SC 564
D078/D079 SC 564
D078/D079 SC 565
D078/D079 SC 565
D078/D079 SC 565
D078/D079 SC 565
D078/D079 SC 565
D078/D079 SC 566
D078/D079 SC 568
D078/D079 SC 568
D078/D079 SC 568
D078/D079 SC 568
D078/D079 SC 568
D078/D079 SC 569
D078/D079 SC 569
D078/D079 SC 569
D078/D079 SC 569
D078/D079 SC 569
D078/D079 SC 570
D078/D079 SC 570
D078/D079 SC 570
D078/D079 SC 571
D078/D079 SC 571
D078/D079 SC 571
D078/D079 SC 572
Product Family Problem Desc
D078/D079 SC 572
D078/D079 SC 572
D078/D079 SC 573
D078/D079 SC 573
D078/D079 SC 573
D078/D079 SC 574
D078/D079 SC 574
D078/D079 SC 599
D078/D079 SC 599
D078/D079 SC 599
D101/D102/D103 SCANNER FUNCTIONS
D101/D102/D103 JAM CODE 142
D101/D102/D103 BLANK IMAGE-ENTIRE PAGE
G126 INTERNAL LCT DOES NOT LIFT
G150/G151 JAMS USING 3 HOLED PREPUNCHED PAPER 11
X 8.5
B121/B122/B123 SC 320
B121/B122/B123 SC 320
B121/B122/B123 SC 320
D009/D011/D012/D013 ERRATIC ELECTRICAL PROBLEMS
D009/D011/D012/D013 PARTS
D009/D011/D012/D013 SC 819
B246/B248/B249 SC 305
D023/D025 JAM CODE 001
D023/D025 JAM CODE 013
D023/D025 JAM CODE 026
D023/D025 JAM CODE 001
D023/D025 JAM CODE 001
D023/D025 JAM CODE 001
D023/D025 JAM CODE 001
D023/D025 JAM CODE 059
D023/D025 JAM CODE 059
D046/D049 SC 101
D046/D049 SC 101
Product Family Problem Desc
D046/D049 SC 101
D046/D049 SC 101
D046/D049 SC 101
D046/D049 SC 144
D046/D049 SC 144
D046/D049 SC 144
D046/D049 SC 161
D046/D049 SC 180
D046/D049 SC 180
D046/D049 SC 180
D046/D049 SC 181
D046/D049 SC 181
D046/D049 SC 181
D046/D049 SC 186
D046/D049 SC 186
D046/D049 SC 186
D046/D049 SC 186
D046/D049 SC 191
D046/D049 SC 191
D046/D049 SC 191
D046/D049 SC 300
D046/D049 SC 300
D046/D049 SC 300
D046/D049 SC 303
D046/D049 SC 305
D046/D049 SC 305
D046/D049 SC 305
D046/D049 SC 347
D046/D049 SC 347
D046/D049 SC 392
D046/D049 SC 392
D046/D049 SC 392
D046/D049 SC 400
D046/D049 SC 400
Product Family Problem Desc
D046/D049 SC 400
D046/D049 SC 400
D046/D049 SC 400
D046/D049 SC 401
D046/D049 SC 401
D046/D049 SC 401
D046/D049 SC 401
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 402
D046/D049 SC 403
D046/D049 SC 403
D046/D049 SC 403
D046/D049 SC 403
D046/D049 SC 403
D046/D049 SC 403
D046/D049 SC 406
D046/D049 SC 406
D046/D049 SC 406
D046/D049 SC 406
D046/D049 SC 406
D046/D049 SC 406
D046/D049 SC 440
D046/D049 SC 460
D059/D060/D061 DRIVERS
D062/D063/D065/D066 SC 552
G160/G161 SC 325
G160/G161 SC 325
G181/G183/G184 SC 400
Product Family Problem Desc
G181/G183/G184 SC 400
B222/B224/G878 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B230/B237 GENERAL INFORMATION
C267 BLANK IMAGE-ENTIRE PAGE
D037/D038/D041 TX PROBLEM
D067/D068/D069/D072 ADD TONER CONDITION
B205/B209 SC 391
B205/B209 SC 391
B205/B209 SC 391
D062/D063/D065/D066 SC 186
D009/D011/D012/D013 SC 396
D023/D025 SC 536
D027/D029 BACKGROUND-DIRTY/GRAY
D027/D029 PLEASE WAIT FUSER UP TO TEMP
D037/D038/D041 JAM CODE 017
D037/D038/D041 SC 650
D009/D011/D012/D013 RX PROBLEM
D010 SC 590
D010 SC 590
D010 SC 590
D017/D018/D019/D020 JAVA INSTALLATION
G060/G080/G082 SC 471
G060/G080/G082 SC 471
G186 USER TOOLS
G417/G418 PASSWORDS
B147/B149/B190 RX PROBLEM
B230/B237 TOUCH SCREEN CALIBRATION
B264/B265 JAM CODE 061
B264/B265 JAM CODE 061
B264/B265 NO TX/RX
D009/D011/D012/D013 FACSIMILE FEATURES
D046/D049 SC 503
D046/D049 SC 503
D046/D049 SC 503
D046/D049 SC 504
D046/D049 SC 504
D046/D049 SC 504
D046/D049 SC 506
D046/D049 SC 506
D046/D049 SC 507
D046/D049 SC 507
A229 PARTS
A257/A269/B023 SC 620
A294/A295 FIERY
B064/B065 OVERTONING
B070/B071 PARTS
Product Family Problem Desc
B070/B071 BOOKLETMAKER SERVICE CODES
B070/B071 BOOKLETMAKER SERVICE CODES
B132/B200 SCAN TO FOLDER
B132/B200 PARTS
B132/B200 DF FEED IN JAMS
B132/B200 CANNOT ENTER SP MODES
B132/B200 CANNOT SCAN TO E-MAIL
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 SC 550
B140-B143/B163/B228 SCAN TO FOLDER
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 DF FREE SIZE DOES NOT WORK
B140-B143/B163/B228 SC 547
B140-B143/B163/B228 JAM CODE 069
B140-B143/B163/B228 OPERATION PANEL - DISPLAYS NOW LOADING
B178/B180/B202 SC 542
B234/B235/B236 ERRATIC ELECTRICAL PROBLEMS
B234/B235/B236 PARTS
B234/B235/B236 DOG EARS
B234/B235/B236 PRINT JOB NOT PRINTING
B234/B235/B236 BOOKLETMAKER SERVICE CODES
Product Family Problem Desc
B234/B235/B236 PRINT JOB NOT PRINTING
B234/B235/B236 GBC STREAM PUNCH SPECS
B234/B235/B236 SC 101
B234/B235/B236 JAM CODE 071
B234/B235/B236 SC 925
B246/B248/B249 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B246/B248/B249 SCAN TO FOLDER
B246/B248/B249 SKEW DF
B246/B248/B249 PARTS
B246/B248/B249 PASSWORDS
B246/B248/B249 TX PROBLEM
B246/B248/B249 SCANNING DOES NOT FUNCTION
C231/C237/C238/C248 DRIVERS
C235/C244 PARTS
D009/D011/D012/D013 JAM CODE 019
D014/D015 SC 220
D014/D015 FIERY
D014/D015 SC 997
D014/D015 FAX FORWARDING QUESTIONS
D014/D015 INDICATORS/LIGHTS
D014/D015 SET IS FOLDED INCORRECTLY
D014/D015 INSTALLATION QUESTIONS
D014/D015 FIERY
D014/D015 JAM CODE 016
D014/D015 TX PROBLEM
D014/D015 SC 324
Product Family Problem Desc
D014/D015 SCAN TO FOLDER
D016 FIRMWARE UPDATES
D016 SC 251
D016 SC 327
D016 NO READY OR WAIT INDICATORS
D017/D018/D019/D020 SCANNER CONFIGURATION
D062/D063/D065/D066 DRIVERS
D062/D063/D065/D066 @ REMOTE
D062/D063/D065/D066 @ REMOTE
D062/D063/D065/D066 SC 672
D062/D063/D065/D066 SC 188
D062/D063/D065/D066 DRIVERS
D062/D063/D065/D066 RX PROBLEM
D062/D063/D065/D066 NO TX/RX
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 SC 220
D062/D063/D065/D066 SC 872
D062/D063/D065/D066 SC 670
D078/D079 @ REMOTE
D078/D079 THROUGH PUT QUESTIONS
D078/D079 FIERY
D078/D079 IMAGE SHIFTING
D078/D079 G 3 KIT INSTALLATION / ISSUES
D078/D079 11 X 17 DOUBLE COUNT ISSUES
D078/D079 SC 672
D101/D102/D103 @ REMOTE
Product Family Problem Desc
D101/D102/D103 @ REMOTE
D101/D102/D103 SCAN TO FOLDER
D101/D102/D103 SC 320
D101/D102/D103 SC 670
D101/D102/D103 SP MODES
D101/D102/D103 BLANK DISPLAY
D101/D102/D103 TRIMMER SERVICE CODES
D101/D102/D103 SC 795
D101/D102/D103 CANNOT PRINT ACROSS NETWORK
G178 SC 795
G178 SC 670
G178 DOUBLE/OFFSET IMAGE
B079/082/135/138/182/ SC 860
183
B132/B200 DF FEED IN JAMS
B132/B200 PRINT JOB NOT PRINTING
B140-B143/B163/B228 PRINT JOB NOT PRINTING
B205/B209 SC 122
B205/B209 SC 122
Product Family Problem Desc
B230/B237 JAM CODE 057
B234/B235/B236 BLOWN FUSE
B234/B235/B236 SPECIFICATIONS
B234/B235/B236 PRINT JOB NOT PRINTING
B246/B248/B249 PRINT JOB NOT PRINTING
B295/B297 DJ 06
B295/B297 DJ 06
D062/D063/D065/D066 SC 860
D062/D063/D065/D066 SC 861
D062/D063/D065/D066 SC 861
D062/D063/D065/D066 SC 861
D062/D063/D065/D066 SC 901
Product Family Problem Desc
D067/D068/D069/D072 CHECKERED MARK ON/OFF
D101/D102/D103 SC 320
D101/D102/D103 WRINKLED OR CREASED COPIES
D101/D102/D103 PRINT JOB NOT PRINTING
D101/D102/D103 JAM CODE 073
G178 SC 795
G178 SC 795
G178 SC 795
G178 SC 795
G178 REGISTRATION INCORRECT
B264/B265 JAM CODE 068
D014/D015 NO READY OR WAIT INDICATORS
D062/D063/D065/D066 JAM CODE 128
D062/D063/D065/D066 SC 741
D062/D063/D065/D066 SC 741
A292/A293/B098 SC 870
B140-B143/B163/B228 IMAGE SHIFTING
D009/D011/D012/D013 SC 620
D017/D018/D019/D020 SC 636
D023/D025 SC 636
D027/D029 SC 636
D037/D038/D041 SC 636
D067/D068/D069/D072 SC 636
D059/D060/D061 SC 220
D059/D060/D061 SC 966
D062/D063/D065/D066 PUNCH HOLE POSITION
D062/D063/D065/D066 SC 220
D062/D063/D065/D066 SC 220
G060/G080/G082 SC 142
G060/G080/G082 SC 551
G060/G080/G082 SC 551
G060/G080/G082 SC 551
G060/G080/G082 SC 551
B064/B065 SC 865
B064/B065 SC 861
B205/B209 HANDSET MODE DISPLAYED
D009/D011/D012/D013 SC 442
D027/D029 SC 670
D052/D053/D054 PARTS
D052/D053/D054 OPERATION PANEL DISPLAYS METRIC SIZES
D052/D053/D054 SC 402
D052/D053/D054 FAX FORWARDING QUESTIONS
D059/D060/D061 KEY COUNTER INFORMATION
D062/D063/D065/D066 SC 501
D062/D063/D065/D066 SC 501
D062/D063/D065/D066 SC 725
D067/D068/D069/D072 SC 819
Product Family Problem Desc
D067/D068/D069/D072 SC 819
D078/D079 SC 620
D078/D079 SC 620
D078/D079 SC 620
D078/D079 SC 621
D078/D079 SC 621
D078/D079 SC 621
D078/D079 SC 621
D078/D079 SC 622
D078/D079 SC 622
D078/D079 SC 622
D078/D079 SC 624
D078/D079 SC 624
D078/D079 SC 624
D078/D079 SC 624
D078/D079 SC 625
D078/D079 SC 625
D078/D079 SC 625
D078/D079 SC 625
D078/D079 SC 625
D078/D079 SC 626
D078/D079 SC 626
D078/D079 SC 626
D078/D079 SC 626
D078/D079 SC 627
D078/D079 SC 627
D078/D079 SC 627
D078/D079 SC 627
D078/D079 SC 636
D078/D079 SC 636
D078/D079 SC 636
D078/D079 SC 670
D078/D079 SC 670
Product Family Problem Desc
D078/D079 SC 670
D078/D079 SC 687
D078/D079 SC 687
D078/D079 SC 701
D078/D079 SC 701
D078/D079 SC 701
D078/D079 SC 701
D078/D079 SC 705
D078/D079 SC 705
D078/D079 SC 705
D078/D079 SC 705
D078/D079 SC 720
D078/D079 SC 720
D078/D079 SC 720
D078/D079 SC 721
D078/D079 SC 721
D078/D079 SC 721
D078/D079 SC 721
D078/D079 SC 723
D078/D079 SC 723
D078/D079 SC 723
D078/D079 SC 723
D078/D079 SC 723
G091/G094/G095/G112- SC 670
G116
G091/G094/G095/G112- SC 670
G116
G178 RINGBINDER - TABS NOT DISPALYED ON OP
PANEL
B089/B093 FAX FORWARDING QUESTIONS
B125 SC 520
B125 SC 520
B125 SC 520
B222/B224/G878 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
Product Family Problem Desc
B295/B297 ADD TONER CONDITION
B295/B297 ADD TONER CONDITION
D009/D011/D012/D013 SC 820
D009/D011/D012/D013 SC 820
D014/D015 SC 510
D014/D015 FIERY
D017/D018/D019/D020 TX PROBLEM
G091/G094/G095/G112- SC 819
G116
G104/G160/G190 SC 270
G160/G161 SC 397
G160/G161 SC 397
G160/G161 SC 397
G160/G161 SC 397
G160/G161 SC 397
G176/G177 SC 670
G176/G177 SC 670
G176/G177 SC 670
H321 ADD TONER CONDITION
Product Family Problem Desc
H321 ADD TONER CONDITION
H535/H537 0-03
M018/M019 SC 542
B222/B224/G878 GENERAL INFORMATION
G133 SC 300
G133 SC 300
G133 SC 300
G133 SC 301
G133 SC 301
G133 SC 301
G133 SC 302
G133 SC 302
G133 SC 302
G133 SC 303
G133 SC 303
G133 SC 303
G181/G183/G184 SC 669
G181/G183/G184 SC 669
C231/237/238/264 ADD INK INDICATION ISSUES
C231/237/238/264 ADD INK INDICATION ISSUES
C231/237/238/264 ADD INK INDICATION ISSUES
D014/D015 SC 530
G104 SC 490
G104 SC 490
G104 SC 490
Product Family Problem Desc
G148 ERROR MESSAGES
G178 FIERY
H556/H557 SC 392
H556/H557 SC 392
H556/H557 SC 392
H556/H557 SC 392
B222/B224/G878 SC 689
B222/B224/G878 SC 689
B222/B224/G878 STREAKS
B222/B224/G878 SC 689
B246/B248/B249 FINISHER TRAY DISPLAYS FULL
D014/D015 SCANNER OPTION NOT RECOGNIZED
D014/D015 MACHINE RUNS SLOW
D014/D015 SD CARD QUESTIONS
D017/D018/D019/D020 SC 792
D017/D018/D019/D020 SC 792
D017/D018/D019/D020 SC 792
D017/D018/D019/D020 SC 792
D017/D018/D019/D020 SC 792
D017/D018/D019/D020 SC 553
D017/D018/D019/D020 SC 553
D017/D018/D019/D020 SC 553
B234/B235/B236 SC 494
B234/B235/B236 SC 124
B264/B265 MULTIPLE SERVICE CODES
B264/B265 LIGHT/FADED IMAGE
C269 SC 311
C269 SC 311
D014/D015 TONER
D014/D015 LIGHT/FADED IMAGE
D023/D025 REPORTS ON/OFF
D027/D029 GENERAL INFORMATION
D052/D053/D054 SC 440
D052/D053/D054 SCANNER CONFIGURATION
D059/D060/D061 PASSWORDS
D062/D063/D065/D066 FUSER WEB ISSUES
D062/D063/D065/D066 SC 503
D062/D063/D065/D066 SC 503
D062/D063/D065/D066 SC 161
Product Family Problem Desc
D078/D079 CUSTOM SIZE
G060/G080/G082 SC 201
G060/G080/G082 SC 201
G133 DEAD MACHINE, NO OPERATION
G133 DEAD MACHINE, NO OPERATION
G178 LINES WHITE / LEAD TO TRAIL
B125 SC 402
D007/D008 USER TOOLS
D007/D008 TOUCH SCREEN CALIBRATION
D007/D008 PRINT OPTION NOT RECOGNIZED
D017/D018/D019/D020 TX PROBLEM
D027/D029 TONER
D037/D038/D041 JAM C
D037/D038/D041 STAPLE NOT FUNCTIONING
D067/D068/D069/D072 RX PROBLEM
G065 SC 350
G065 SC 350
G065 SC 350
G065 SC 350
G150/G151 SC XX
G180 SC 460
G180 SC 460
H556/H557 SC 547
H556/H557 SC 547
H556/H557 SC 547
M001 SKEWED IMAGE
M018/M019 FAX FORWARDING QUESTIONS
B222/B224/G878 SC 442
B222/B224/G878 SC 442
B222/B224/G878 SC 442
B222/B224/G878 SC 442
B222/B224/G878 SC 442
Product Family Problem Desc
B230/B237 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D052/D053/D054 JAM CODE 136
D052/D053/D054 JAM CODE 136
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 SC 321
A292/A293/B098 ERRATIC SCANNER MOVEMENT
A292/A293/B098 ERRATIC SCANNER MOVEMENT
B132/B200 FIERY
B140-B143/B163/B228 SC 700
B140-B143/B163/B228 SC 700
B178/B180/B202 COLORS MISALIGNED
B222/B224/G878 FAX FORWARDING QUESTIONS
B222/B224/G878 FAX FORWARDING QUESTIONS
B234/B235/B236 PARTS
B246/B248/B249 SC 555
B246/B248/B249 SC 725
B246/B248/B249 PARTS
C272 OPERATION PANEL DISPLAYS METRIC SIZES
D009/D011/D012/D013 JOB IN PROCESS DIPLAYED WHEN ATTEMPTING
TO FAX
D014/D015 OPERATION PANEL, ERRATIC OPERATION
D014/D015 REGISTRATION INCORRECT
D014/D015 CONTROLLER CONFIG/INSTALL
D014/D015 ADD TONER CONDITION
D014/D015 FIERY
D052/D053/D054 SC 184
D059/D060/D061 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D059/D060/D061 JAM CODE 106
D062/D063/D065/D066 SC 868
D062/D063/D065/D066 SC 900
D062/D063/D065/D066 SC 142
D078/D079 FIERY
D078/D079 IMAGE SHIFTING
D078/D079 PARTS
D078/D079 JAM CODE 098
G060/G080/G082 SC 385
G060/G080/G082 SC 385
G060/G080/G082 SC 385
G178 SC 241
Product Family Problem Desc
G178 SC 241
G178 SC 241
G178 SC 241
G178 SC 243
G178 SC 243
G178 SC 243
G178 SC 243
G178 PARTS
G178 FIERY
G178 SC 254
B132/B200 PRINT OPTION NOT RECOGNIZED
B132/B200 JAM CODE 195
B132/B200 JAM CODE 195
B230/B237 SC 530
B230/B237 SC 530
B230/B237 SC 530
B234/B235/B236 JAM CODE 170
B246/B248/B249 ADDRESS BOOK ERRORS
D062/D063/D065/D066 PARTS
D101/D102/D103 SUPPLIES
D101/D102/D103 MEMORY QUESTIONS
D017/D018/D019/D020 14-01
D017/D018/D019/D020 14-01
D017/D018/D019/D020 14-01
D017/D018/D019/D020 14-01
D023/D025 SC 144
D027/D029 NOISE
D027/D029 PRINT JOB NOT PRINTING
D037/D038/D041 11 X 17 DOUBLE COUNT ISSUES
D052/D053/D054 STAMP DATA QUESTIONS
D052/D053/D054 SC 402
D059/D060/D061 WIM ISSUES
D059/D060/D061 JAM CODE 019
D059/D060/D061 SC 740
D062/D063/D065/D066 GLOBALSCAN CONFIG/INSTALL
D078/D079 SC 755
D078/D079 SC 755
D078/D079 SC 755
D078/D079 SC 744
D078/D079 SC 744
Product Family Problem Desc
D078/D079 SC 744
D078/D079 SC 745
D078/D079 SC 745
D078/D079 SC 745
D078/D079 SC 745
D078/D079 SC 746
D078/D079 SC 746
D078/D079 SC 746
D078/D079 SC 746
D078/D079 SC 746
D078/D079 SC 747
D078/D079 SC 747
D078/D079 SC 747
D078/D079 SC 747
D078/D079 SC 747
D078/D079 SC 748
D078/D079 SC 748
D078/D079 SC 748
D078/D079 SC 748
D078/D079 SC 748
D078/D079 SC 750
D078/D079 SC 750
D078/D079 SC 750
D078/D079 SC 750
D078/D079 SC 750
D078/D079 SC 753
D078/D079 SC 753
D078/D079 SC 753
D078/D079 SC 753
D078/D079 SC 753
D078/D079 SC 754
D078/D079 SC 754
D078/D079 SC 754
D078/D079 SC 754
Product Family Problem Desc
D078/D079 SC 755
D078/D079 SC 760
D078/D079 SC 760
D078/D079 SC 760
D078/D079 SC 760
D078/D079 SC 760
D078/D079 SC 761
D078/D079 SC 761
D078/D079 SC 761
D078/D079 SC 761
D078/D079 SC 763
D078/D079 SC 763
D078/D079 SC 763
D078/D079 SC 763
D078/D079 SC 764
D078/D079 SC 764
D078/D079 SC 764
D078/D079 SC 764
D078/D079 SC 765
D078/D079 SC 765
D078/D079 SC 765
D078/D079 SC 765
D078/D079 SC 765
D078/D079 SC 765
D078/D079 SC 766
D078/D079 SC 766
D078/D079 SC 766
D078/D079 SC 766
D078/D079 SC 766
D078/D079 SC 767
D078/D079 SC 767
D078/D079 SC 767
D078/D079 SC 767
D078/D079 SC 767
Product Family Problem Desc
D078/D079 SC 770
D078/D079 SC 770
D078/D079 SC 770
D078/D079 SC 770
D078/D079 SC 771
D078/D079 SC 771
D078/D079 SC 771
D078/D079 SC 771
D078/D079 SC 772
D078/D079 SC 772
D078/D079 SC 772
D078/D079 SC 772
D078/D079 SC 773
D078/D079 SC 773
D078/D079 SC 773
D078/D079 SC 773
D078/D079 SC 775
D078/D079 SC 775
D078/D079 SC 775
D078/D079 SC 775
D078/D079 SC 775
D078/D079 SC 776
D078/D079 SC 776
D078/D079 SC 776
D078/D079 SC 776
D078/D079 SC 776
D078/D079 SC 780
D078/D079 SC 780
D078/D079 SC 781
D078/D079 SC 781
D078/D079 SC 781
D078/D079 SC 781
D078/D079 SC 782
D078/D079 SC 782
Product Family Problem Desc
D078/D079 SC 782
D078/D079 SC 784
D078/D079 SC 784
D078/D079 SC 784
D078/D079 SC 784
D078/D079 SC 785
D078/D079 SC 785
D078/D079 SC 785
D078/D079 SC 785
D078/D079 SC 786
D078/D079 SC 786
D078/D079 SC 782
D101/D102/D103 DEVELOPER ON IMAGE / SPILL
D101/D102/D103 SC 726
G104/G160/G190 CANNOT PRINT ACROSS NETWORK
G104/G160/G190 CANNOT PRINT ACROSS NETWORK
G104/G160/G190 CANNOT PRINT ACROSS NETWORK
G104/G160/G190 CANNOT PRINT ACROSS NETWORK
G178 PAPER SIZE QUESTIONS
G188/G189 CANNOT PRINT ACROSS NETWORK
G188/G189 CANNOT PRINT ACROSS NETWORK
G188/G189 CANNOT PRINT ACROSS NETWORK
G188/G189 CANNOT PRINT ACROSS NETWORK
M001 CANNOT PRINT ACROSS NETWORK
M001 CANNOT PRINT ACROSS NETWORK
M001 CANNOT PRINT ACROSS NETWORK
M001 CANNOT PRINT ACROSS NETWORK
B003/B004/B006/B007 LIGHT/FADED IMAGE
B003/B004/B006/B007 LIGHT/FADED IMAGE
B003/B004/B006/B007 LIGHT/FADED IMAGE
B003/B004/B006/B007 LIGHT/FADED IMAGE
B003/B004/B006/B007 LIGHT/FADED IMAGE
B003/B004/B006/B007 LIGHT/FADED IMAGE
B140-B143/B163/B228 SC 322
Product Family Problem Desc
B222/B224/G878 SC 295
B230/B237 15-01
B230/B237 15-01
B230/B237 15-01
B230/B237 15-01
D009/D011/D012/D013 FUSER WEB MESSAGE
D009/D011/D012/D013 SC 402
D016 SC 990
D059/D060/D061 SPECIFICATIONS
D062/D063/D065/D066 SC 551
D078/D079 SC 817
D078/D079 SC 817
D078/D079 SC 819
D078/D079 SC 819
D078/D079 SC 819
D078/D079 SC 819
D078/D079 SC 821
D078/D079 SC 821
D078/D079 SC 822
D078/D079 SC 822
D078/D079 SC 822
D078/D079 SC 824
D078/D079 SC 824
D078/D079 SC 824
D078/D079 SC 824
D078/D079 SC 829
Product Family Problem Desc
D078/D079 SC 829
D078/D079 SC 833
D078/D079 SC 833
D078/D079 SC 834
D078/D079 SC 834
D078/D079 SC 850
D078/D079 SC 850
D078/D079 SC 850
D078/D079 SC 851
D078/D079 SC 853
D078/D079 SC 853
D078/D079 SC 854
D078/D079 SC 855
D078/D079 SC 856
D078/D079 SC 856
D078/D079 SC 857
D078/D079 SC 857
D078/D079 SC 858
D078/D079 SC 858
D078/D079 SC 859
D078/D079 SC 859
D078/D079 SC 860
D078/D079 SC 860
D078/D079 SC 861
D078/D079 SC 861
D078/D079 SC 861
D078/D079 SC 861
D078/D079 SC 863
D078/D079 SC 864
D078/D079 SC 865
D078/D079 SC 866
D078/D079 SC 866
D078/D079 SC 866
D078/D079 SC 867
Product Family Problem Desc
D078/D079 SC 867
D078/D079 SC 868
D078/D079 SC 868
D078/D079 SC 868
D078/D079 SC 870
D078/D079 SC 870
D078/D079 SC 870
D078/D079 SC 872
D078/D079 SC 872
D078/D079 SC 872
D078/D079 SC 873
D078/D079 SC 873
D078/D079 SC 874
D078/D079 SC 874
D078/D079 SC 875
D078/D079 SC 875
G178 COPYING IS DISPLAYED - NO OPERATION
B051/B052/B156 SC 122
B051/B052/B156 SC 122
B051/B052/B156 SC 122
B051/B052/B156 SC 122
B089/B093 ADD TONER CONDITION
B129/B130/B168 SC 544
B129/B130/B168 SC 544
B132/B200 COUNTER ISSUES
B234/B235/B236 TONER LEAK/SPILL
B246/B248/B249 DEAD NO POWER
B246/B248/B249 PARTS
B262/B284/B288/B292 SC 838
B262/B284/B288/B292 SC 838
D010 SC 824
D010 SC 824
D010 SC 824
Product Family Problem Desc
D010 SC 824
D010 TOUCH SCREEN CALIBRATION
D017/D018/D019/D020 SC 402
G176/G177 SC 541
G176/G177 SC 541
G176/G177 SC 541
G176/G177 SC 541
G178 FIREFLY SPOTS, CIRCULAR VOID AREAS
G178 SC 997
G188/G189 MISCOUNTING
M040/M041 SC 559
M040/M041 SC 559
M040/M041 SC 557
M040/M041 SC 557
M040/M041 SC 548
M040/M041 SC 548
B147/B149/B190 SC 995
B147/B149/B190 SC 995
B147/B149/B190 SC 995
B147/B149/B190 SC 995
C229/C233/C239 DRIVERS
D023/D025 @ REMOTE
D023/D025 USER CODE QUESTIONS
D023/D025 SC 990
Product Family Problem Desc
D023/D025 PRINT JOB NOT PRINTING
D009/D011/D012/D013 SC 230
D009/D011/D012/D013 SC 230
D009/D011/D012/D013 SC 230
D009/D011/D012/D013 SC 230
D062/D063/D065/D066 SC 501
D009/D011/D012/D013 SC 220
B291/B296 SC 492
D009/D011/D012/D013 SC 350
D027/D029 SC 817
D078/D079 SCAN TO FOLDER
D101/D102/D103 STAPLE NOT FUNCTIONING
G133 SC 230
G133 SC 230
H556/H557 CHECKERED MARK ON/OFF
A151/A152/A202/A203 E 55
A163/A251/A252/B047/B SUPPLIES
048
B070/B071 THROUGH PUT QUESTIONS
B132/B200 LIGHT/FADED IMAGE
B132/B200 JAM CODE 173
B132/B200 THROUGH PUT QUESTIONS
B140-B143/B163/B228 PLEASE WAIT FUSER UP TO TEMP
B140-B143/B163/B228 SC 312
B140-B143/B163/B228 JAM CODE 019
B222/B224/G878 BLURRED IMAGE
B234/B235/B236 SC 440
B234/B235/B236 SC 440
B234/B235/B236 SC 440
B234/B235/B236 SC 745
B234/B235/B236 TONER WASTE / SPILL / LEAK
B246/B248/B249 TX PROBLEM
Product Family Problem Desc
B246/B248/B249 G 3 KIT INSTALLATION / ISSUES
D009/D011/D012/D013 SC 955
D014/D015 SPECIFICATIONS
D014/D015 THROUGH PUT QUESTIONS
D014/D015 DEVELOPER AGITATION CODES
D014/D015 SPECIFICATIONS
D014/D015 SRAM ERROR
D023/D025 PRINT OPTION NOT RECOGNIZED
D027/D029 PRINT OPTION NOT RECOGNIZED
D052/D053/D054 FACSIMILE FEATURES
D052/D053/D054 G 3 KIT INSTALLATION / ISSUES
D052/D053/D054 SC 672
D052/D053/D054 CLOSE DOORS/COVERS INDICATION
D052/D053/D054 SC 817
D059/D060/D061 JAM CODE 015
D059/D060/D061 SC 725
Product Family Problem Desc
D059/D060/D061 SC 870
D059/D060/D061 SC 870
D059/D060/D061 SC 870
D059/D060/D061 SC 870
D062/D063/D065/D066 SC 745
D062/D063/D065/D066 DRIVERS
D062/D063/D065/D066 SC 745
D062/D063/D065/D066 SC 997
D062/D063/D065/D066 SC 721
D062/D063/D065/D066 SC 721
D062/D063/D065/D066 SC 721
D062/D063/D065/D066 SC 721
D062/D063/D065/D066 SC 721
D062/D063/D065/D066 ELP
D078/D079 SC 792-1
Product Family Problem Desc
D078/D079 SC 792-18
D078/D079 SC 792-18
D017/D018/D019/D020 SC 820
G150/G151 SC XX
A292/A293/B098 ADD TONER CONDITION
B022/B027 SC 865
B022/B027 SC 865
B044/B045/B046 SC 392
B044/B045/B046 SC 392
B044/B045/B046 SC 392
B044/B045/B046 SC 392
B089/B093 JAM CODE 032
B089/B093 FACSIMILE FEATURES
B121/B122/B123 FAX OPTION NOT RECOGNIZED
B147/B149/B190 PRINT JOB NOT PRINTING
B205/B209 SC 546
B205/B209 SC 546
B205/B209 SC 490
B222/B224/G878 FAX FEATURE NOT LOADING
B222/B224/G878 FAX FEATURE NOT LOADING
B234/B235/B236 JAM CODE 001
B234/B235/B236 JAM CODE 166
B246/B248/B249 JAM CODE 142
B246/B248/B249 JAM CODE 142
B286/B289 CANNOT DETECT ORIGINAL
C262/C265 MASTER FEED JAMS
D010 SC 553
Product Family Problem Desc
D010 SC 553
D014/D015 FACSIMILE FEATURES
D014/D015 USER CODE QUESTIONS
D016 SC 558
D017/D018/D019/D020 SC 509
D017/D018/D019/D020 SC 819
D101/D102/D103 SC 792-1
G104/G160/G190 SC 491
G104/G160/G190 SC 202
G104/G160/G190 SC 202
G158 SC 491
G158 SC 491
G160/G161 SC 998
G160/G161 SC 998
H306/H310/H311 PM COUNTER QUESTIONS
M001 SC 230
M001 SC 230
M001 SC 230
B125 SC 305
B125 SC 305
B132/B200 THROUGH PUT QUESTIONS
B205/B209 SC 920
B205/B209 SC 920
D009/D011/D012/D013 PARTS
Product Family Problem Desc
D014/D015 SPECIFICATIONS
D014/D015 SPECIFICATIONS
D017/D018/D019/D020 SC 865
D078/D079 PARTS
D101/D102/D103 SC 796
D101/D102/D103 SC 796
G188/G189 PLEASE WAIT FUSER UP TO TEMP
B222/B224/G878 PM COUNTER QUESTIONS
D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D016 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D046/D049 DOUBLE/OFFSET IMAGE
G180 SC 300
G180 SC 300
G180 SC 300
G180 SC 300
G180 SC 300
G180 SC 305
G180 SC 305
G180 SC 392
G180 SC 392
G180 SC 392
M018/M019 WASTE TONER FULL DISPLAYED
B132/B200 PARTS
B140-B143/B163/B228 JAM CODE 014
B140-B143/B163/B228 JAM CODE 014
B234/B235/B236 JAM CODE 014
Product Family Problem Desc
B234/B235/B236 FUSER WEB ISSUES
B246/B248/B249 JAM CODE 014
D009/D011/D012/D013 ACCORDIAN JAMS / Z FOLD
D009/D011/D012/D013 SC 636
D009/D011/D012/D013 SC 997
G180 SC 400
Product Family Problem Desc
G180 SC 400
G180 SC 400
G180 SC 400
B070/B071 CSS PROBLEM RDS SYSTEM
B070/B071 USER CODE QUESTIONS
B132/B200 DJ 55
B132/B200 DRIVERS
B295/B297 JAM CODE 068
C262/C265 ADD INK INDICATION ISSUES
D052/D053/D054 NO READY OR WAIT INDICATORS
D059/D060/D061 SC 301
G178 SC 501
G178 SC 501
G178 SC 501
G178 SC 452
H556/H557 SC 548
H556/H557 SC 548
B132/B200 FIERY
B222/B224/G878 POSTSCRIPT
B291/B296 PAPER SIZE QUESTIONS
D037/D038/D041 G 3 KIT INSTALLATION / ISSUES
D009/D011/D012/D013 JAM CODE 051
D062/D063/D065/D066 SC 501
D062/D063/D065/D066 SC 510
D062/D063/D065/D066 SC 510
D062/D063/D065/D066 SC 510
D062/D063/D065/D066 SC 510
D101/D102/D103 SC 797
D101/D102/D103 SC 796
D101/D102/D103 SC 966
G178 JAM CODE 084
Product Family Problem Desc
A153-A162/A204-A214 FINISHER NOT RECOGNIZED
B044/B045/B046 CHECKERED MARK ON/OFF
B089/B093 MEMORY OVERFLOW
B089/B093 MEMORY OVERFLOW
B089/B093 SCAN TO FOLDER
B089/B093 SC 548
B089/B093 SC 548
D017/D018/D019/D020 SC 641
D017/D018/D019/D020 SC 641
D017/D018/D019/D020 SC 991
D017/D018/D019/D020 SC 991
D067/D068/D069/D072 SC 982
D067/D068/D069/D072 SC 878
D067/D068/D069/D072 SC 878
D067/D068/D069/D072 SC 878
G422 PASSWORDS
H306/H310/H311 TX PROBLEM
H306/H310/H311 TX PROBLEM
H306/H310/H311 CONSTANT ADD PAPER / RESET TRAY
H555/H556/H557 COUNTER ISSUES
H555/H556/H557 COUNTER ISSUES
H555/H556/H557 COUNTER ISSUES
H555/H556/H557 COUNTER ISSUES
H555/H556/H557 PASSWORDS
H555/H556/H557 CANNOT COMMUNICATE WITH PC -BASED
FAXES
Product Family Problem Desc
H556/H557 USER TOOLS
M018/M019 SC 222
M018/M019 SC 222
M018/M019 SC 220
M018/M019 SC 220
M018/M019 SC 220
M018/M019 SC 531
M018/M019 SC 531
M018/M019 SC 530
M018/M019 SC 530
M018/M019 SC 530
B010/B188 SC 300
B010/B188 SC 300
B132/B200 SC 142
B132/B200 SC 142
B132/B200 SC 142
B132/B200 SC 142
B132/B200 SC 142
B132/B200 SC 142
B132/B200 ERROR MESSAGES
B140-B143/B163/B228 DJ 21
B234/B235/B236 JAM CODE 111
B295/B297 SC 328
B295/B297 SC 328
B295/B297 SC 328
Product Family Problem Desc
D009/D011/D012/D013 SC 670
D009/D011/D012/D013 SC 670
A265/A267 SC 391
A265/A267 SC 391
B089/B093 JAM CODE 001
B089/B093 JAM CODE 053
B089/B093 SC 322
B089/B093 SC 322
B089/B093 SC 322
B089/B093 SC 322
B089/B093 SC 322
B129/B130/B168 JAM CODE 060
B262/B284/B288/B292 TX PROBLEM
B276/B277 FACSIMILE FEATURES
Product Family Problem Desc
B276/B277 SCANNER OPTION NOT RECOGNIZED
D046/D049 SC 531
D046/D049 SC 541
D046/D049 SC 541
D046/D049 SC 542
D046/D049 SC 542
D052/D053/D054 SRAM ERROR
D059/D060/D061 SC 202
D059/D060/D061 SC 202
D059/D060/D061 SC 202
D059/D060/D061 SC 202
D059/D060/D061 SC 203
D059/D060/D061 SC 203
D059/D060/D061 SC 203
D059/D060/D061 SC 203
D059/D060/D061 SC 204
D059/D060/D061 SC 204
D059/D060/D061 SC 204
D059/D060/D061 SC 204
D059/D060/D061 SC 205
D059/D060/D061 SC 205
D059/D060/D061 SC 205
D059/D060/D061 SC 205
D059/D060/D061 SC 220
D059/D060/D061 SC 220
D059/D060/D061 SC 220
D059/D060/D061 SC 220
D059/D060/D061 SC 221
D059/D060/D061 SC 221
D059/D060/D061 SC 230
D059/D060/D061 SC 230
D059/D060/D061 SC 230
D059/D060/D061 SC 230
D059/D060/D061 SC 231
Product Family Problem Desc
D059/D060/D061 SC 231
D059/D060/D061 SC 231
D059/D060/D061 SC 231
D059/D060/D061 SC 240
D059/D060/D061 SC 240
D059/D060/D061 SC 240
D059/D060/D061 SC 300
D059/D060/D061 SC 300
D059/D060/D061 SC 300
D059/D060/D061 SC 304
D059/D060/D061 SC 304
D059/D060/D061 SC 304
D059/D060/D061 SC 305
D059/D060/D061 SC 305
D059/D060/D061 SC 312
D059/D060/D061 SC 312
D059/D060/D061 SC 312
D059/D060/D061 SC 313
D059/D060/D061 SC 313
D059/D060/D061 SC 313
D059/D060/D061 SC 344
D059/D060/D061 SC 344
D059/D060/D061 SC 344
D059/D060/D061 SC 360
D059/D060/D061 SC 360
D059/D060/D061 SC 360
D059/D060/D061 SC 360
D059/D060/D061 SC 364
D059/D060/D061 SC 364
D059/D060/D061 SC 364
D059/D060/D061 SC 364
D059/D060/D061 SC 368
D059/D060/D061 SC 368
D059/D060/D061 SC 368
Product Family Problem Desc
D059/D060/D061 SC 368
D059/D060/D061 SC 372
D059/D060/D061 SC 372
D059/D060/D061 SC 372
D059/D060/D061 SC 396
D059/D060/D061 SC 396
D059/D060/D061 SC 396
G104 SC 418
G104 SC 418
G104 SC 418
G104 SC 418
G104/G160/G190 ADDRESS BOOK
G133 DISTORTED IMAGE-DIGITIZED
M018/M019 SC 000
M018/M019 SC 999
M018/M019 SC 999
M018/M019 SC 195
M018/M019 SC 195
M018/M019 SC 202
M018/M019 SC 202
M018/M019 SC 202
M018/M019 SC 203
M018/M019 SC 203
M018/M019 SC 203
M018/M019 SC 220
M018/M019 SC 220
M018/M019 SC 222
M018/M019 SC 222
M018/M019 SC 300
M018/M019 SC 300
M018/M019 SC 300
M018/M019 TWAIN SCANNING
M018/M019 SC 445
Product Family Problem Desc
M018/M019 SC 445
M018/M019 SC 445
M018/M019 SC 480
M018/M019 SC 480
M018/M019 SC 490
M018/M019 SC 490
B295/B297 SRAM ERROR
D052/D053/D054 STACK FEED OUT BELT DAMAGES TRAIL EDGE
G152 PARTS
G180 SC 401
G180 SC 401
G180 SC 401
G180 SC 401
G180 SC 401
G180 SC 402
G180 SC 402
G180 SC 402
G180 SC 402
G180 SC 402
G180 SC 402
G180 SC 402
B140-B143/B163/B228 PARTS
B234/B235/B236 TONER WASTE / SPILL / LEAK
B234/B235/B236 PRINT CONTROLLER/NIB
B246/B248/B249 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B246/B248/B249 FAX FEATURE NOT LOADING
B246/B248/B249 MISFEED FROM TRAY 2, 3 OR 4
D009/D011/D012/D013 JAM CODE 230
D014/D015 SC 496
Product Family Problem Desc
D016 INSTALLATION QUESTIONS
D016 SC 424
D037/D038/D041 NOISE
D052/D053/D054 PUNCH QUESTIONS
D059/D060/D061 NETWORK ERRORS
D059/D060/D061 KEY COUNTER INFORMATION
D059/D060/D061 FIERY
D062/D063/D065/D066 NETWORK ERRORS
D062/D063/D065/D066 SC 142
D078/D079 SC 410
D101/D102/D103 NETWORK ERRORS
D101/D102/D103 MAC PRINTING
G150/G151 DEVELOPER ON IMAGE / SPILL
G179 ADD TONER CONDITION
C269 SC 313
C269 SC 314
D017/D018/D019/D020 SC 355
D017/D018/D019/D020 SC 355
D017/D018/D019/D020 SC 355
Product Family Problem Desc
D023/D025 14-01
D023/D025 14-01
D023/D025 14-01
D023/D025 14-01
D023/D025 14-01
D052/D053/D054 SUPPLIES
D052/D053/D054 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
D059/D060/D061 SC 586
D062/D063/D065/D066 SC 876
D062/D063/D065/D066 SC 876
D017/D018/D019/D020 SC 392
D017/D018/D019/D020 SC 392
Product Family Problem Desc
D059/D060/D061 JAM CODE 012
G178 SPECIFICATIONS
D017/D018/D019/D020 JAM CODE 012
D017/D018/D019/D020 SC 551
D017/D018/D019/D020 SC 551
D027/D029 15-01
D027/D029 15-01
D037/D038/D041 SC 161
D052/D053/D054 VM CARD INSTALLATION
D052/D053/D054 JAM CODE 057
D052/D053/D054 JAM CODE 182
D062/D063/D065/D066 JAM CODE 018
D078/D079 SP MODES
G178 INSTALLATION QUESTIONS
G178 FIREFLY SPOTS, CIRCULAR VOID AREAS
G188/G189 SC 582
G188/G189 SC 582
G188/G189 SC 582
G188/G189 SC 195
G188/G189 SC 195
G188/G189 SC 202
G188/G189 SC 202
G188/G189 SC 202
G188/G189 SC 203
G188/G189 SC 203
G188/G189 SC 203
Product Family Problem Desc
G188/G189 SC 204
G188/G189 SC 204
G188/G189 SC 210
G188/G189 SC 210
G188/G189 SC 210
G188/G189 SC 210
G188/G189 SC 211
G188/G189 SC 211
G188/G189 SC 211
G188/G189 SC 211
G188/G189 SC 212
G188/G189 SC 212
G188/G189 SC 212
G188/G189 SC 212
G188/G189 SC 213
G188/G189 SC 213
G188/G189 SC 213
G188/G189 SC 213
G188/G189 SC 220
G188/G189 SC 220
G188/G189 SC 220
G188/G189 SC 221
G188/G189 SC 221
G188/G189 SC 221
G188/G189 SC 222
G188/G189 SC 222
G188/G189 SC 222
G188/G189 SC 223
G188/G189 SC 223
G188/G189 SC 223
G188/G189 SC 224
G188/G189 SC 224
G188/G189 SC 224
G188/G189 SC 225
Product Family Problem Desc
G188/G189 SC 225
G188/G189 SC 225
G188/G189 SC 226
G188/G189 SC 226
G188/G189 SC 226
G188/G189 SC 227
G188/G189 SC 227
G188/G189 SC 227
G188/G189 SC 230
G188/G189 SC 230
G188/G189 SC 230
G188/G189 SC 231
G188/G189 SC 231
G188/G189 SC 231
B051/B052/B156 SC 410
B051/B052/B156 SC 410
B051/B052/B156 SC 410
B121/B122/B123 MAC PRINTING
B132/B200 TONER LEAK/SPILL
B140-B143/B163/B228 SC 727
B140-B143/B163/B228 SC 901
B178/B180/B202 FAX OPTION NOT RECOGNIZED
B205/B209 SC 725
B205/B209 SC 725
B205/B209 SC 724
B205/B209 SC 724
B205/B209 SC 724
B262/B284/B288/B292 ADDRESS BOOK
D007/D008 RX PROBLEM
D014/D015 IMAGE SHIFTING
D059/D060/D061 SC 900
D059/D060/D061 SC 400
D059/D060/D061 SC 400
D059/D060/D061 SC 400
D059/D060/D061 SC 400
D059/D060/D061 SC 400
D059/D060/D061 SC 400
D059/D060/D061 SC 401
D059/D060/D061 SC 401
D059/D060/D061 SC 401
D059/D060/D061 SC 401
D059/D060/D061 SC 401
D059/D060/D061 SC 401
D059/D060/D061 SC 402
D059/D060/D061 SC 402
D059/D060/D061 SC 402
D059/D060/D061 SC 402
D059/D060/D061 SC 402
D059/D060/D061 SC 402
D059/D060/D061 SC 406
D059/D060/D061 SC 406
D059/D060/D061 SC 406
D059/D060/D061 SC 406
D059/D060/D061 SC 406
D059/D060/D061 SC 406
D059/D060/D061 SC 420
D059/D060/D061 SC 420
D059/D060/D061 SC 420
D059/D060/D061 SC 420
D059/D060/D061 SC 420
D059/D060/D061 SC 424
D059/D060/D061 SC 424
Product Family Problem Desc
D059/D060/D061 SC 424
D059/D060/D061 SC 424
D059/D060/D061 SC 428
D059/D060/D061 SC 428
D059/D060/D061 SC 428
D059/D060/D061 SC 428
D059/D060/D061 SC 428
D059/D060/D061 SC 428
D059/D060/D061 SC 435
D059/D060/D061 SC 435
D059/D060/D061 SC 437
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 438
D059/D060/D061 SC 439
D059/D060/D061 SC 439
D059/D060/D061 SC 439
D059/D060/D061 SC 440
D059/D060/D061 SC 440
D059/D060/D061 SC 441
D059/D060/D061 SC 441
D059/D060/D061 SC 487
D059/D060/D061 SC 488
D059/D060/D061 SC 488
D059/D060/D061 SC 488
D059/D060/D061 SC 489
D059/D060/D061 SC 491
Product Family Problem Desc
D059/D060/D061 SC 491
D059/D060/D061 SC 491
D059/D060/D061 SC 492
D059/D060/D061 SC 494
D059/D060/D061 SC 494
D059/D060/D061 SC 494
D059/D060/D061 SC 494
D059/D060/D061 SC 494
D059/D060/D061 SC 498
D059/D060/D061 SC 498
D059/D060/D061 SC 498
D059/D060/D061 SC 501
D059/D060/D061 SC 501
D059/D060/D061 SC 501
D059/D060/D061 SC 501
D059/D060/D061 SC 501
D059/D060/D061 SC 502
D059/D060/D061 SC 502
D059/D060/D061 SC 502
D059/D060/D061 SC 502
D059/D060/D061 SC 502
D059/D060/D061 SC 503
D059/D060/D061 SC 503
D059/D060/D061 SC 503
D059/D060/D061 SC 503
D059/D060/D061 SC 503
D059/D060/D061 SC 504
D059/D060/D061 SC 504
D059/D060/D061 SC 504
D059/D060/D061 SC 504
D059/D060/D061 SC 504
D059/D060/D061 SC 505
D059/D060/D061 SC 505
D059/D060/D061 SC 505
Product Family Problem Desc
D059/D060/D061 SC 505
D059/D060/D061 SC 505
D059/D060/D061 SC 506
D059/D060/D061 SC 506
D059/D060/D061 SC 506
D059/D060/D061 SC 506
D059/D060/D061 SC 506
D059/D060/D061 SC 507
D059/D060/D061 SC 507
D059/D060/D061 SC 507
D059/D060/D061 SC 507
D059/D060/D061 SC 507
D059/D060/D061 SC 529
D059/D060/D061 SC 531
D059/D060/D061 SC 531
D059/D060/D061 SC 531
D059/D060/D061 SC 532
D059/D060/D061 SC 532
D059/D060/D061 SC 532
D059/D060/D061 SC 532
D059/D060/D061 SC 533
D059/D060/D061 SC 533
D059/D060/D061 SC 533
D059/D060/D061 SC 533
D059/D060/D061 SC 534
D059/D060/D061 SC 534
D059/D060/D061 SC 534
D059/D060/D061 SC 534
D059/D060/D061 SC 541
D059/D060/D061 SC 541
D059/D060/D061 SC 541
D059/D060/D061 SC 542
D059/D060/D061 SC 542
D059/D060/D061 SC 543
Product Family Problem Desc
D059/D060/D061 SC 543
D059/D060/D061 SC 543
D059/D060/D061 SC 544
D059/D060/D061 SC 544
D059/D060/D061 SC 544
D059/D060/D061 SC 545
D059/D060/D061 SC 545
D062/D063/D065/D066 APS MALFUNCTION
G038/G062 SC 547
G091/G094/G095/G112- REGISTRATION INCORRECT
G116
G148 SC 542
G148 SC 542
G148 SC 542
G148 SC 542
G148 SC 542
G148 SC 542
G148 SC 541
G148 SC 541
G148 SC 531
G148 SC 531
G148 SC 531
G148 SC 521
G148 SC 521
G148 SC 521
G148 SC 521
G176/G177 SC 391
G176/G177 SC 391
G176/G177 SC 391
G178 JAM CODE 037
G188/G189 SC 232
G188/G189 SC 232
G188/G189 SC 232
G188/G189 SC 233
Product Family Problem Desc
G188/G189 SC 233
G188/G189 SC 233
G188/G189 SC 234
G188/G189 SC 234
G188/G189 SC 234
G188/G189 SC 235
G188/G189 SC 235
G188/G189 SC 235
G188/G189 SC 236
G188/G189 SC 236
G188/G189 SC 236
G188/G189 SC 237
G188/G189 SC 237
G188/G189 SC 237
G188/G189 SC 240
G188/G189 SC 240
G188/G189 SC 240
G188/G189 SC 241
G188/G189 SC 241
G188/G189 SC 241
G188/G189 SC 242
G188/G189 SC 242
G188/G189 SC 242
G188/G189 SC 243
G188/G189 SC 243
G188/G189 SC 243
G188/G189 SC 285
G188/G189 SC 285
G188/G189 SC 285
G188/G189 SC 285
G188/G189 SC 285
G188/G189 SC 300
G188/G189 SC 300
G188/G189 SC 300
Product Family Problem Desc
G188/G189 SC 301
G188/G189 SC 301
G188/G189 SC 301
G188/G189 SC 302
G188/G189 SC 302
G188/G189 SC 302
G188/G189 SC 303
G188/G189 SC 303
G188/G189 SC 303
H555/H556/H557 ADDRESS BOOK
D052/D053/D054 SC 620
D052/D053/D054 NO DIAL TONE
D059/D060/D061 SC 547
D059/D060/D061 SC 547
D059/D060/D061 SC 547
D059/D060/D061 SC 557
D059/D060/D061 SC 557
Product Family Problem Desc
D059/D060/D061 SC 559
D059/D060/D061 SC 584
D059/D060/D061 SC 584
D059/D060/D061 SC 584
D059/D060/D061 SC 584
D059/D060/D061 SC 584
D059/D060/D061 SC 584
D059/D060/D061 SC 585
D059/D060/D061 SC 585
D059/D060/D061 SC 585
D059/D060/D061 SC 592
D059/D060/D061 SC 592
D059/D060/D061 SC 592
D059/D060/D061 SC 593
D059/D060/D061 SC 601
D059/D060/D061 SC 601
D059/D060/D061 SC 620
D059/D060/D061 SC 620
D059/D060/D061 SC 620
D059/D060/D061 SC 620
D059/D060/D061 SC 625
D059/D060/D061 SC 625
D059/D060/D061 SC 625
D059/D060/D061 SC 626
D059/D060/D061 SC 626
D059/D060/D061 SC 626
D059/D060/D061 SC 632
D059/D060/D061 SC 633
D059/D060/D061 SC 634
D059/D060/D061 SC 635
D059/D060/D061 SC 641
D059/D060/D061 SC 641
D059/D060/D061 SC 641
D059/D060/D061 SC 650
Product Family Problem Desc
D059/D060/D061 SC 650
D059/D060/D061 SC 650
D059/D060/D061 SC 651
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 670
D059/D060/D061 SC 671
D059/D060/D061 SC 672
D059/D060/D061 SC 672
D062/D063/D065/D066 SC 750
D062/D063/D065/D066 SC 750
D062/D063/D065/D066 SC 750
D062/D063/D065/D066 SC 750
D062/D063/D065/D066 SC 750
G133 SC 225
G133 SC 225
G133 SC 225
G133 SC 225
G133 SC 220
G133 SC 220
G133 SC 220
G133 SC 220
G133 SC 221
G133 SC 221
G133 SC 221
G133 SC 221
Product Family Problem Desc
G133 SC 222
G133 SC 222
G133 SC 222
G133 SC 222
G133 SC 223
G133 SC 223
G133 SC 223
G133 SC 223
G133 SC 224
G133 SC 224
G133 SC 224
G133 SC 224
G133 SC 226
G133 SC 226
G133 SC 226
G133 SC 226
G133 SC 227
G133 SC 227
G133 SC 227
G133 SC 227
G178 SC 601
G178 SC 305
G178 SC 306
G178 SC 307
G178 SC 345
G178 SC 347
G178 SC 523
G178 SC 530
G178 SC 601
G178 SC 991
G178 SC 490
G188/G189 SC 360
G188/G189 SC 360
G188/G189 SC 360
Product Family Problem Desc
G188/G189 SC 361
G188/G189 SC 361
G188/G189 SC 361
G188/G189 SC 362
G188/G189 SC 362
G188/G189 SC 362
G188/G189 SC 363
G188/G189 SC 363
G188/G189 SC 363
G188/G189 SC 364
G188/G189 SC 364
G188/G189 SC 364
G188/G189 SC 365
G188/G189 SC 365
G188/G189 SC 365
G188/G189 SC 366
G188/G189 SC 366
G188/G189 SC 366
G188/G189 SC 367
G188/G189 SC 367
G188/G189 SC 367
G188/G189 SC 372
G188/G189 SC 372
G188/G189 SC 372
G188/G189 SC 373
G188/G189 SC 373
G188/G189 SC 373
G188/G189 SC 374
G188/G189 SC 374
G188/G189 SC 374
G188/G189 SC 375
G188/G189 SC 375
G188/G189 SC 375
G188/G189 SC 380
Product Family Problem Desc
G188/G189 SC 380
G188/G189 SC 381
G188/G189 SC 381
G188/G189 SC 382
G188/G189 SC 382
G188/G189 SC 383
G188/G189 SC 383
G188/G189 SC 396
G188/G189 SC 396
G188/G189 SC 396
G188/G189 SC 397
G188/G189 SC 397
G188/G189 SC 397
G188/G189 SC 398
G188/G189 SC 398
G188/G189 SC 398
G188/G189 SC 399
G188/G189 SC 399
G188/G189 SC 399
A230/A231/A232 BLANK DISPLAY
A230/A231/A232 BLANK DISPLAY
A230/A231/A232 BLANK DISPLAY
B132/B200 VM CARD INSTALLATION
B246/B248/B249 VM CARD INSTALLATION
B295/B297 SC 997
B295/B297 SC 997
B295/B297 SC 997
C229/C233/C239 PARTS
D014/D015 VM CARD INSTALLATION
D052/D053/D054 VM CARD INSTALLATION
D052/D053/D054 SC 863
D059/D060/D061 VM CARD INSTALLATION
D062/D063/D065/D066 SPECIFICATIONS
Product Family Problem Desc
D062/D063/D065/D066 VM CARD INSTALLATION
G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 504
G188/G189 SC 505
G188/G189 SC 505
G188/G189 SC 505
G188/G189 SC 505
G188/G189 SC 505
Product Family Problem Desc
G188/G189 SC 530
G188/G189 SC 530
G188/G189 SC 530
G188/G189 SC 531
G188/G189 SC 531
G188/G189 SC 531
B147/B149/B190 REGISTRATION INCORRECT
B147/B149/B190 REGISTRATION INCORRECT
B222/B224/G878 SC 584
D027/D029 FAX OPTION NOT RECOGNIZED
G155 MACHINE RUNS SLOW
G179 SC 220
G188/G189 SC 543
G188/G189 SC 532
G188/G189 SC 532
G188/G189 SC 532
G188/G189 SC 532
G188/G189 SC 533
G188/G189 SC 533
G188/G189 SC 533
G188/G189 SC 533
G188/G189 SC 534
G188/G189 SC 534
G188/G189 SC 534
G188/G189 SC 535
G188/G189 SC 535
G188/G189 SC 535
G188/G189 SC 536
G188/G189 SC 536
G188/G189 SC 536
G188/G189 SC 540
G188/G189 SC 540
G188/G189 SC 540
G188/G189 SC 541
Product Family Problem Desc
G188/G189 SC 541
G188/G189 SC 541
G188/G189 SC 542
G188/G189 SC 542
G188/G189 SC 542
G188/G189 SC 542
G188/G189 SC 543
G188/G189 SC 543
G188/G189 SC 543
G188/G189 SC 543
G188/G189 SC 544
G188/G189 SC 544
G188/G189 SC 544
G188/G189 SC 544
G188/G189 SC 547
G188/G189 SC 547
G188/G189 SC 547
G188/G189 SC 547
G188/G189 SC 548
G188/G189 SC 548
G188/G189 SC 548
G188/G189 SC 548
G188/G189 SC 551
G188/G189 SC 551
G188/G189 SC 551
G188/G189 SC 552
G188/G189 SC 552
G188/G189 SC 552
G188/G189 SC 552
B140-B143/B163/B228 PART DAMAGE
B246/B248/B249 SC 503
D014/D015 OVERTONING
D014/D015 PRINT OPTION NOT RECOGNIZED
D014/D015 SC 285
Product Family Problem Desc
D016 SC 438
D016 OIL MARKS
D016 OIL MARKS
D016 FIREFLY SPOTS, CIRCULAR VOID AREAS
D016 FIREFLY SPOTS, CIRCULAR VOID AREAS
D027/D029 USER TOOLS
D052/D053/D054 JAM CODE 103
D062/D063/D065/D066 0-88
D016 STREAKS
D017/D018/D019/D020 SC 921
D017/D018/D019/D020 E 44
D017/D018/D019/D020 E 44
D017/D018/D019/D020 RX PROBLEM
Product Family Problem Desc
D017/D018/D019/D020 ERRATIC FINISHER OPERATION
G104/G160/G190 SC 542
G104/G160/G190 SC 542
G104/G160/G190 SC 542
G160/G161 SC 400
G160/G161 SC 400
G178 JITTER/BANDING
G178 STREAKS
G188/G189 SC 610
G188/G189 SC 610
G188/G189 SC 611
G188/G189 SC 611
G188/G189 SC 621
G188/G189 SC 622
G188/G189 SC 622
G188/G189 SC 622
G188/G189 SC 622
G188/G189 SC 623
G188/G189 SC 636
G188/G189 SC 636
Product Family Problem Desc
G188/G189 SC 636
G188/G189 SC 641
G188/G189 SC 641
G188/G189 SC 669
G188/G189 SC 670
G188/G189 SC 670
G188/G189 SC 670
G188/G189 SC 671
G188/G189 SC 671
G188/G189 SC 681
G188/G189 SC 681
G188/G189 SC 681
G188/G189 SC 682
G188/G189 SC 682
G188/G189 SC 683
G188/G189 SC 687
G188/G189 SC 687
G188/G189 SC 687
G188/G189 SC 690
G188/G189 SC 690
G188/G189 SC 690
G188/G189 SC 721
G188/G189 SC 721
G188/G189 SC 721
G188/G189 SC 721
G188/G189 SC 723
G188/G189 SC 723
G188/G189 SC 723
G188/G189 SC 723
G188/G189 SC 725
G188/G189 SC 725
G188/G189 SC 725
G188/G189 SC 725
G188/G189 SC 723
Product Family Problem Desc
G188/G189 SC 730
G188/G189 SC 730
G188/G189 SC 730
G188/G189 SC 740
G188/G189 SC 740
G188/G189 SC 740
G188/G189 SC 740
G188/G189 SC 741
G188/G189 SC 741
G188/G189 SC 741
G188/G189 SC 742
G188/G189 SC 742
G188/G189 SC 742
G188/G189 SC 742
H321 ADD TONER CONDITION
H555/H556/H557 RX PROBLEM
M002/M003/M004 WIM ISSUES
M002/M003/M004 WIM ISSUES
M018/M019 SC 204
M018/M019 SC 204
M018/M019 SC 204
M018/M019 SC 204
M018/M019 SC 240
M018/M019 SC 240
M018/M019 SC 397
M018/M019 SC 397
M018/M019 SC 397
M018/M019 SC 500
M018/M019 SC 500
M018/M019 SC 541
M018/M019 SC 541
M018/M019 SC 541
M018/M019 SC 542
Product Family Problem Desc
M018/M019 SC 542
M018/M019 SC 542
M018/M019 SC 542
M018/M019 SC 543
M018/M019 SC 543
M018/M019 SC 543
M018/M019 SC 545
M018/M019 SC 545
M018/M019 SC 545
M018/M019 SC 547
M018/M019 SC 547
M018/M019 SC 548
M018/M019 SC 548
M018/M019 SC 548
M018/M019 SC 557
M018/M019 SC 557
M018/M019 SC 557
M018/M019 SC 559
M018/M019 SC 559
M018/M019 SC 559
M018/M019 SC 669
M018/M019 SC 669
M018/M019 SC 669
M018/M019 SC 819
M018/M019 SC 819
M018/M019 SC 819
M018/M019 SC 823
M018/M019 SC 823
M018/M019 SC 824
M018/M019 SC 824
M018/M019 SC 827
M018/M019 SC 827
M018/M019 SC 828
Product Family Problem Desc
M018/M019 SC 828
B246/B248/B249 COUNTER ISSUES
B246/B248/B249 COUNTER ISSUES
G188/G189 SC 746
G188/G189 SC 746
G188/G189 SC 746
G188/G189 SC 750
G188/G189 SC 750
G188/G189 SC 753
G188/G189 SC 753
G188/G189 SC 753
G188/G189 SC 760
G188/G189 SC 760
G188/G189 SC 760
G188/G189 SC 761
G188/G189 SC 761
G188/G189 SC 761
G188/G189 SC 761
G188/G189 SC 763
G188/G189 SC 763
G188/G189 SC 763
G188/G189 SC 764
G188/G189 SC 764
G188/G189 SC 764
G188/G189 SC 764
G188/G189 SC 765
G188/G189 SC 765
G188/G189 SC 765
G188/G189 SC 766
G188/G189 SC 766
G188/G189 SC 766
G188/G189 SC 767
G188/G189 SC 767
G188/G189 SC 767
Product Family Problem Desc
G188/G189 SC 791
G188/G189 SC 792
G188/G189 SC 792
A257/A269/B023 PARTS
B070/B071 REGISTRATION INCORRECT
B132/B200 TWAIN SCANNING
B140-B143/B163/B228 DJ 05
B234/B235/B236 TWAIN SCANNING
B234/B235/B236 JAM CODE 027
B246/B248/B249 DEAD MACHINE, NO OPERATION
D009/D011/D012/D013 SC 440
G148 SC 555
G148 SC 555
G148 SC 555
G148 SC 555
G148 SC 555
G148 SC 553
G148 SC 553
G148 SC 553
G148 SC 553
Product Family Problem Desc
M002/M003/M004 SC 586
M002/M003/M004 SC 593
B264/B265 SC 955
C229/C233/C239 SC 05-20
D009/D011/D012/D013 SC 792
D016 SC 798
D101/D102/D103 LIGHT/FADED IMAGE
G148 SC 559
G148 SC 569
G148 SC 569
G148 SC 569
G148 SC 569
G148 SC 590
G148 SC 590
G148 SC 590
G148 SC 590
G178 SC 555
G188/G189 SC 817
G188/G189 SC 817
G188/G189 SC 819
G188/G189 SC 819
G188/G189 SC 819
G188/G189 SC 820
G188/G189 SC 820
G188/G189 SC 820
G188/G189 SC 821
G188/G189 SC 821
G188/G189 SC 821
G188/G189 SC 822
G188/G189 SC 822
G188/G189 SC 822
G188/G189 SC 824
G188/G189 SC 824
Product Family Problem Desc
G188/G189 SC 824
G188/G189 SC 826
G188/G189 SC 826
G188/G189 SC 826
G188/G189 SC 827
G188/G189 SC 827
G188/G189 SC 827
G188/G189 SC 828
G188/G189 SC 829
G188/G189 SC 829
G188/G189 SC 833
G188/G189 SC 851
G188/G189 SC 851
G188/G189 SC 853
G188/G189 SC 853
G188/G189 SC 854
G188/G189 SC 854
G188/G189 SC 856
G188/G189 SC 856
G188/G189 SC 855
G188/G189 SC 855
G188/G189 SC 857
G188/G189 SC 857
G188/G189 SC 858
G188/G189 SC 858
G188/G189 SC 859
G188/G189 SC 859
G188/G189 SC 860
G188/G189 SC 861
G188/G189 SC 861
G188/G189 SC 861
G188/G189 SC 863
G188/G189 SC 863
G188/G189 SC 864
Product Family Problem Desc
G188/G189 SC 866
G188/G189 SC 866
G188/G189 SC 866
G188/G189 SC 867
G188/G189 SC 867
G188/G189 SC 868
G188/G189 SC 868
G188/G189 SC 868
G188/G189 SC 870
G188/G189 SC 870
G188/G189 SC 870
G188/G189 SC 870
G188/G189 SC 872
G188/G189 SC 872
G188/G189 SC 873
G188/G189 SC 873
G188/G189 SC 874
G188/G189 SC 874
G188/G189 SC 875
G188/G189 SC 875
G188/G189 SC 876
G188/G189 SC 876
G188/G189 SC 876
G188/G189 SC 876
G188/G189 SC 876
G188/G189 SC 877
G188/G189 SC 877
G188/G189 SC 878
G188/G189 SC 900
G188/G189 SC 900
G188/G189 SC 900
G188/G189 SC 920
G188/G189 SC 920
G188/G189 SC 921
Product Family Problem Desc
G188/G189 SC 990
G188/G189 SC 990
G188/G189 SC 991
G188/G189 SC 991
G188/G189 SC 992
G188/G189 SC 995
G188/G189 SC 995
G188/G189 SC 995
G188/G189 SC 995
G188/G189 SC 998
M002/M003/M004 11 X 17 DOUBLE COUNT ISSUES
D014/D015 JAM CODE 006
D014/D015 JAM CODE 006
D014/D015 JAM CODE 006
D010 JAM CODE 009
D009/D011/D012/D013 SC 541
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 SC 991
D101/D102/D103 PARTS
G148 SC 672
G148 SC 672
G148 SC 672
G148 SC 672
G148 SC 672
G148 SC 672
G148 SC 955
G148 SC 955
G148 SC 955
Product Family Problem Desc
G148 SC 955
G148 SC 955
M002/M003/M004 PRINT JOB INTERRUPTED
B022/B027 PCU COUNTER QUESTIONS
B230/B237 SRAM ERROR
B230/B237 SRAM ERROR
B230/B237 SRAM ERROR
B230/B237 SRAM ERROR
B291/B296 SC 992
B291/B296 SC 992
B291/B296 SC 992
H555/H556/H557 02-50 CODE
B286/B289 ADD TONER CONDITION
D027/D029 SC 582
D027/D029 TX PROBLEM
G133 SC 549
G133 SC 530
G133 SC 530
G133 SC 531
G133 SC 532
G133 SC 532
G133 SC 532
G133 SC 532
G133 SC 533
G133 SC 533
G133 SC 534
G133 SC 534
G133 SC 534
G133 SC 534
G133 SC 535
G133 SC 535
G133 SC 535
G133 SC 536
Product Family Problem Desc
G133 SC 540
G133 SC 540
G133 SC 541
G133 SC 541
G133 SC 542
G133 SC 542
G133 SC 542
G133 SC 542
G133 SC 543
G133 SC 543
G133 SC 543
G133 SC 544
G133 SC 544
G133 SC 544
G133 SC 549
G133 SC 549
G133 SC 549
G133 SC 549
G133 SC 549
G133 SC 551
G133 SC 551
G133 SC 554
G133 SC 554
G133 SC 554
G133 SC 557
G133 SC 557
G133 SC 557
G133 SC 561
G133 SC 561
G133 SC 561
G133 SC 562
G133 SC 562
G133 SC 563
G133 SC 563
Product Family Problem Desc
G133 SC 563
G133 SC 564
G133 SC 564
G133 SC 564
G133 SC 564
G133 SC 565
G133 SC 565
G133 SC 580
G133 SC 580
G133 SC 580
G133 SC 581
G133 SC 581
G133 SC 581
G133 SC 544
G133 SC 543
G133 SC 554
G133 SC 551
G133 SC 565
G133 SC 564
G133 SC 563
G133 SC 562
G133 SC 561
G133 SC 541
M018/M019 COLORS MISALIGNED
B064/B065 DJ 55
B070/B071 PARTS
C229/C233/C239 MAC PRINTING
D014/D015 RX PROBLEM
D014/D015 RX PROBLEM
D014/D015 JAM CODE 056
D014/D015 MACHINE HANGS UP WHEN DIALING INTO FAX
ON DEMAND.
D014/D015 SC 201
D014/D015 SC 201
Product Family Problem Desc
D014/D015 SC 201
D014/D015 SC 201
D014/D015 SC 201
D052/D053/D054 SC 880
D052/D053/D054 FIERY
D052/D053/D054 FINISHER NOT RECOGNIZED
D052/D053/D054 FINISHER NOT RECOGNIZED
D059/D060/D061 MEMORY QUESTIONS
D059/D060/D061 SC 672
D059/D060/D061 SC 672
D059/D060/D061 SCANNER CONFIGURATION
D062/D063/D065/D066 PRINT OPTION NOT RECOGNIZED
D062/D063/D065/D066 DJ 55
D062/D063/D065/D066 SC 240
B234/B235/B236 SC 795
Product Family Problem Desc
B234/B235/B236 OVERTONING
B234/B235/B236 OVERTONING
B234/B235/B236 SC 754
B234/B235/B236 SC 126
B259/B260/B261 FAX LIGHT IS RED
D007/D008 PASSWORDS
D007/D008 PCU COUNTER QUESTIONS
D009/D011/D012/D013 DJ 05
D009/D011/D012/D013 SC 320
D009/D011/D012/D013 DJ 05
D009/D011/D012/D013 DJ 05
D009/D011/D012/D013 DJ 05
D009/D011/D012/D013 DJ 05
D009/D011/D012/D013 SC 101
D009/D011/D012/D013 SC 101
Product Family Problem Desc
D009/D011/D012/D013 SC 101
D014/D015 FIERY
D016 SC 124
D017/D018/D019/D020 2-Jun
D017/D018/D019/D020 2-Jun
B246/B248/B249 SC 590
D052/D053/D054 DEAD NO POWER
D059/D060/D061 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D059/D060/D061 SC 794
D059/D060/D061 SC 794
D059/D060/D061 SC 794
D059/D060/D061 SC 794
D062/D063/D065/D066 SD CARD QUESTIONS
D062/D063/D065/D066 SC 124
D062/D063/D065/D066 SC 124
D091/D092 SC 302
D091/D092 SC 302
D091/D092 SC 304
D091/D092 SC 304
D091/D092 SC 304
D091/D092 SC 320
D091/D092 SC 320
D091/D092 SC 350
D091/D092 SC 350
D091/D092 SC 350
D091/D092 SC 350
Product Family Problem Desc
D091/D092 SC 350
D091/D092 SC 350
D091/D092 SC 351
D091/D092 SC 351
D091/D092 SC 351
D091/D092 SC 351
D091/D092 SC 355
D091/D092 SC 355
D091/D092 SC 355
D091/D092 SC 355
D091/D092 SC 360
D091/D092 SC 360
D091/D092 SC 372
D091/D092 SC 372
D091/D092 SC 372
D091/D092 SC 396
D091/D092 SC 396
D091/D092 SC 396
D091/D092 SC 400
D091/D092 SC 400
D091/D092 SC 400
D091/D092 SC 440
D091/D092 SC 440
D091/D092 SC 440
D091/D092 SC 441
D091/D092 SC 441
D091/D092 SC 442
D091/D092 SC 442
D101/D102/D103 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D101/D102/D103 SC 819
D101/D102/D103 SC 819
D101/D102/D103 SC 819
M002/M003/M004 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
Product Family Problem Desc
D009/D011/D012/D013 SC 531
D009/D011/D012/D013 SC 531
D009/D011/D012/D013 SC 531
B234/B235/B236 PARTS
B246/B248/B249 GBC ENTRANCE JAMS
B264/B265 JAM CODE 001
B264/B265 JAM CODE 001
B264/B265 JAM CODE 001
D009/D011/D012/D013 SC 792
D009/D011/D012/D013 DJ 04
D014/D015 FIERY
D062/D063/D065/D066 SC 231
D062/D063/D065/D066 SC 231
D078/D079 FIERY
D091/D092 SC 610
D091/D092 SC 610
D091/D092 SC 621
D091/D092 SC 621
D091/D092 SC 622
D091/D092 SC 622
D091/D092 SC 622
D091/D092 SC 623
D091/D092 SC 623
D091/D092 SC 623
D091/D092 SC 623
D091/D092 SC 630
D091/D092 SC 632
D091/D092 SC 632
D091/D092 SC 633
D091/D092 SC 634
D091/D092 SC 634
D091/D092 SC 635
D091/D092 SC 635
D091/D092 SC 641
Product Family Problem Desc
D091/D092 SC 641
D091/D092 SC 650
D091/D092 SC 650
D091/D092 SC 650
D091/D092 SC 650
D091/D092 SC 650
D091/D092 SC 650
D091/D092 SC 651
D091/D092 SC 669
D091/D092 SC 670
D091/D092 SC 670
D091/D092 SC 670
D091/D092 SC 670
D091/D092 SC 672
D091/D092 SC 672
D091/D092 SC 672
D091/D092 SC 672
D091/D092 SC 672
D091/D092 SC 687
D091/D092 SC 687
D101/D102/D103 FIERY
D101/D102/D103 SC 494
M002/M003/M004 PUNCH UNIT NOT RECOGNIZED
B140-B143/B163/B228 SC 819
B140-B143/B163/B228 SC 819
B140-B143/B163/B228 SC 819
B234/B235/B236 JAM CODE 118
B234/B235/B236 JAM CODE 118
D014/D015 SC 570
D014/D015 PM COUNTER QUESTIONS
D052/D053/D054 FINISHER - STACKING POORLY ON SHIFT TRAY
D052/D053/D054 SC 995
D052/D053/D054 SC 995
Product Family Problem Desc
D052/D053/D054 SC 995
D059/D060/D061 FIERY
D059/D060/D061 SC 795-1
D059/D060/D061 SC 795-1
D059/D060/D061 SC 795-1
D059/D060/D061 SC 795-1
D059/D060/D061 SC 795-2
D059/D060/D061 SC 795-2
D059/D060/D061 SC 795-2
D059/D060/D061 SC 795-2
D059/D060/D061 SC 795-3
D059/D060/D061 SC 795-3
D059/D060/D061 SC 795-3
D059/D060/D061 SC 795-3
D059/D060/D061 SC 795-4
D059/D060/D061 SC 795-5
D059/D060/D061 SC 795-5
D059/D060/D061 SC 795-5
D059/D060/D061 SC 795-6
D059/D060/D061 SC 795-6
D059/D060/D061 SC 795-7
D059/D060/D061 SC 795-7
D059/D060/D061 SC 795-7
D059/D060/D061 SC 795-7
D059/D060/D061 SC 795-7
D059/D060/D061 SC 795-7
D059/D060/D061 JAM CODE 016
D059/D060/D061 JAM CODE 016
D059/D060/D061 SC 795-8
D059/D060/D061 SC 795-8
D059/D060/D061 SC 795-8
D059/D060/D061 SC 795-9
D059/D060/D061 SC 795-9
D059/D060/D061 SC 795-9
Product Family Problem Desc
D059/D060/D061 SC 795-10
D059/D060/D061 SC 795-10
D059/D060/D061 SC 795-10
D059/D060/D061 SC 795-11
D059/D060/D061 SC 795-11
D059/D060/D061 SC 795-11
D059/D060/D061 SC 795-12
D059/D060/D061 SC 795-12
D059/D060/D061 SC 795-12
D059/D060/D061 SC 795-13
D059/D060/D061 SC 795-13
D059/D060/D061 SC 795-13
D059/D060/D061 SC 795-14
D059/D060/D061 SC 795-14
D059/D060/D061 SC 795-14
D059/D060/D061 SC 795-15
D059/D060/D061 SC 795-15
D059/D060/D061 SC 795-15
D059/D060/D061 SC 795-16
D059/D060/D061 SC 795-16
D059/D060/D061 SC 795-16
D059/D060/D061 SC 795-16
D059/D060/D061 SC 795-17
D059/D060/D061 SC 795-17
D059/D060/D061 SC 795-17
D059/D060/D061 SC 795-17
D059/D060/D061 SC 795-17
D059/D060/D061 SC 795-18
D059/D060/D061 SC 795-18
D059/D060/D061 SC 795-18
D059/D060/D061 SC 795-18
D059/D060/D061 SC 795-19
D059/D060/D061 SC 795-19
D059/D060/D061 SC 795-19
Product Family Problem Desc
D059/D060/D061 SC 795-19
D059/D060/D061 SC 795-20
D059/D060/D061 SC 795-20
D059/D060/D061 SC 795-20
D059/D060/D061 SC 795-20
D059/D060/D061 SC 795-20
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
Product Family Problem Desc
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D059/D060/D061 SC 795
D091/D092 SC 700
D091/D092 SC 700
D091/D092 SC 700
D091/D092 SC 701
D091/D092 SC 701
D091/D092 SC 721
D091/D092 SC 721
D091/D092 SC 721
D091/D092 SC 723
D091/D092 SC 723
D091/D092 SC 723
D091/D092 SC 725
D091/D092 SC 725
D091/D092 SC 726
D091/D092 SC 726
D091/D092 SC 726
D091/D092 SC 727
D091/D092 SC 727
D091/D092 SC 727
D091/D092 SC 728
Product Family Problem Desc
D091/D092 SC 728
D091/D092 SC 728
D091/D092 SC 730
D091/D092 SC 730
D091/D092 SC 730
D091/D092 SC 740
D091/D092 SC 740
B079/082/135/138/182/ TOUCH SCREEN CALIBRATION
183
B079/082/135/138/182/ WASTE TONER FULL DISPLAYED
183
B079/082/135/138/182/ WASTE TONER FULL DISPLAYED
183
B079/082/135/138/182/ WASTE TONER FULL DISPLAYED
183
B246/B248/B249 FINISHER NOT RECOGNIZED
B246/B248/B249 ELP
D046/D049 SUPPLIES
D059/D060/D061 SC 796
D059/D060/D061 FINISHER DISPLAYS TRAY FULL WITH
BOOKLETMAKER
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
Product Family Problem Desc
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 HOLE PUNCH REGISTRATION VARIES
D059/D060/D061 SC 796
D059/D060/D061 SC 796
Product Family Problem Desc
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D059/D060/D061 SC 797-1
D059/D060/D061 SC 797-1
D059/D060/D061 SC 797-1
D059/D060/D061 SC 797-2
D059/D060/D061 SC 797-2
D059/D060/D061 SC 797-2
D059/D060/D061 SC 797-3
D059/D060/D061 SC 797-3
D059/D060/D061 SC 797-3
D059/D060/D061 SC 797-3
D059/D060/D061 SC 797-4
D059/D060/D061 SC 797-4
D059/D060/D061 SC 797-4
D059/D060/D061 SC 797-4
D059/D060/D061 SC 797-5
D059/D060/D061 SC 797-5
D059/D060/D061 SC 797-5
Product Family Problem Desc
D059/D060/D061 SC 797-5
D059/D060/D061 SC 797-5
D059/D060/D061 SC 797-6
D059/D060/D061 SC 797-6
D059/D060/D061 SC 797-6
D059/D060/D061 SC 797-6
D059/D060/D061 SC 797-7
D059/D060/D061 SC 797-7
D059/D060/D061 SC 797-7
D059/D060/D061 SC 797-7
D059/D060/D061 SC 797-7
D059/D060/D061 SC 797-8
D059/D060/D061 SC 797-8
D059/D060/D061 SC 797-8
D059/D060/D061 SC 797-9
D059/D060/D061 SC 797-9
D059/D060/D061 SC 797-9
D059/D060/D061 SC 797-9
D059/D060/D061 SC 797-10
D059/D060/D061 SC 797-10
D059/D060/D061 SC 797-10
D059/D060/D061 SC 797-10
D062/D063/D065/D066 FAX OPTION NOT RECOGNIZED
D091/D092 SC 670
D091/D092 SC 741
D091/D092 SC 741
D091/D092 SC 741
D091/D092 SC 742
D091/D092 SC 742
D091/D092 SC 742
D091/D092 SC 743
D091/D092 SC 743
D091/D092 SC 744
Product Family Problem Desc
D091/D092 SC 744
D091/D092 SC 750
D091/D092 SC 750
D091/D092 SC 753
D091/D092 SC 753
D091/D092 SC 760
D091/D092 SC 760
D091/D092 SC 761
D091/D092 SC 761
D091/D092 SC 763
D091/D092 SC 763
D091/D092 SC 764
D091/D092 SC 764
D091/D092 SC 765
D091/D092 SC 766
D091/D092 SC 767
D091/D092 SC 791
D091/D092 SC 816
D091/D092 SC 816
D091/D092 SC 817
D091/D092 SC 817
D091/D092 SC 817
D091/D092 SC 819
D091/D092 SC 819
D091/D092 SC 819
D091/D092 SC 819
D091/D092 SC 819
D091/D092 SC 821
D091/D092 SC 821
D091/D092 SC 821
D091/D092 SC 821
D091/D092 SC 822
D091/D092 SC 822
D091/D092 SC 822
Product Family Problem Desc
D091/D092 SC 824
D091/D092 SC 824
D091/D092 SC 824
D091/D092 SC 839
D091/D092 SC 851
D091/D092 SC 853
D091/D092 SC 854
D091/D092 SC 855
D091/D092 SC 855
D091/D092 SC 856
D091/D092 SC 856
D091/D092 SC 857
D091/D092 SC 858
D091/D092 SC 858
D091/D092 SC 858
D091/D092 SC 859
D091/D092 SC 859
D091/D092 SC 859
D091/D092 SC 860
D091/D092 SC 860
D091/D092 SC 861
D091/D092 SC 861
D091/D092 SC 861
D091/D092 SC 863
D091/D092 SC 864
D091/D092 SC 865
D091/D092 SC 866
D091/D092 SC 866
D091/D092 SC 866
G178 OIL LEAK/SPILL
D078/D079 @ REMOTE
D014/D015 POWER REQUIREMENTS
D014/D015 POWER REQUIREMENTS
D016 POOR FUSING
D016 SC 544
D052/D053/D054 SC 753
D052/D053/D054 SC 753
D052/D053/D054 SC 753
D059/D060/D061 SC 798
D059/D060/D061 SC 798
Product Family Problem Desc
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 798
D059/D060/D061 SC 799
D059/D060/D061 SC 799
D059/D060/D061 SC 799
D059/D060/D061 SC 799
D059/D060/D061 SC 820
D059/D060/D061 SC 820
D059/D060/D061 SC 820
D059/D060/D061 SC 821
D059/D060/D061 SC 821
D059/D060/D061 SC 822
D059/D060/D061 SC 822
D059/D060/D061 SC 822
D059/D060/D061 SC 824
D059/D060/D061 SC 824
D059/D060/D061 SC 826
D059/D060/D061 SC 826
D059/D060/D061 SC 827
D059/D060/D061 SC 827
Product Family Problem Desc
D059/D060/D061 SC 827
D059/D060/D061 SC 828
D059/D060/D061 SC 829
D059/D060/D061 SC 829
D059/D060/D061 SC 833
D059/D060/D061 SC 833
D059/D060/D061 SC 835
D059/D060/D061 SC 851
D059/D060/D061 SC 851
D091/D092 SC 867
D091/D092 SC 868
D091/D092 SC 868
D091/D092 SC 868
D091/D092 SC 870
D091/D092 SC 870
D091/D092 SC 872
D091/D092 SC 872
D091/D092 SC 873
D091/D092 SC 873
D091/D092 SC 874
D091/D092 SC 874
D091/D092 SC 874
D091/D092 SC 875
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 876
D091/D092 SC 877
D091/D092 SC 877
D091/D092 SC 878
D091/D092 SC 878
Product Family Problem Desc
D091/D092 SC 880
D091/D092 SC 900
D091/D092 SC 900
D091/D092 SC 920
D091/D092 SC 920
D091/D092 SC 921
D091/D092 SC 925
D091/D092 SC 992
D091/D092 SC 992
D091/D092 SC 997
D091/D092 SC 997
D091/D092 SC 998
D091/D092 SC 998
G065 SC 546
G065 SC 546
G065 SC 546
G178 STAPLE POSITION
M002/M003/M004 PASSWORDS
A292/A293/B098 ADD STAPLE INDICATION
B147/B149/B190 SPECIFICATIONS
B147/B149/B190 SPECIFICATIONS
B230/B237 @ REMOTE
B230/B237 FIRMWARE UPDATES
B246/B248/B249 PARTS
D014/D015 PRINT OPTION NOT RECOGNIZED
D016 SC 755
D052/D053/D054 LIGHT/FADED IMAGE
D078/D079 FIERY
D101/D102/D103 THROUGH PUT QUESTIONS
G150/G151 E 218
B132/B200 PARTS
B147/B149/B190 ALL FILES GO INTO MEMORY
Product Family Problem Desc
B147/B149/B190 ALL FILES GO INTO MEMORY
B222/B224/G878 PRINT CONTROLLER/NIB
B222/B224/G878 SPECIFICATIONS
B222/B224/G878 SPECIFICATIONS
B222/B224/G878 SPECIFICATIONS
B222/B224/G878 SPECIFICATIONS
B234/B235/B236 PARTS
B246/B248/B249 SC 817
D009/D011/D012/D013 JAM CODE 003
G148 SC 860
G148 SC 860
G148 SC 860
G152 CANNOT PRINT ACROSS NETWORK
B044/B045/B046 NUMBER OF RINGS UNTIL CALL IS DETECTED
B051/B052/B156 SC 544
B051/B052/B156 SC 544
B051/B052/B156 SC 544
B051/B052/B156 SC 544
B089/B093 FACSIMILE FEATURES
B089/B093 PRINTS PAGES OVER AND OVER FROM RECEIVE
FILE
B089/B093 FAX FORWARDING QUESTIONS
B089/B093 FACSIMILE FEATURES
B089/B093 FACSIMILE FEATURES
B121/B122/B123 PRINT OPTION NOT RECOGNIZED
B121/B122/B123 PASSWORDS
B125 SC 991
B129/B130/B168 USER TOOLS
B222/B224/G878 SC 765
B222/B224/G878 SC 765
B222/B224/G878 SC 765
B222/B224/G878 JAM CODE 003
B222/B224/G878 JAM CODE 003
B222/B224/G878 JAM CODE 003
Product Family Problem Desc
B276/B277 ADDRESS BOOK
D009/D011/D012/D013 SC 141
D009/D011/D012/D013 SC 142
D009/D011/D012/D013 SC 142
D009/D011/D012/D013 SC 142
D009/D011/D012/D013 SC 141
D009/D011/D012/D013 SC 142
D009/D011/D012/D013 SC 141
D009/D011/D012/D013 SC 141
D009/D011/D012/D013 SC 142
D037/D038/D041 SC 540
D046/D049 SC 819
D046/D049 SC 819
D046/D049 SC 819
D046/D049 SC 819
D059/D060/D061 JAM CODE 401
D059/D060/D061 SC 867
Product Family Problem Desc
D059/D060/D061 SC 868
D059/D060/D061 SC 868
D059/D060/D061 SC 868
D059/D060/D061 SC 872
D059/D060/D061 SC 872
D059/D060/D061 SC 873
D059/D060/D061 SC 873
D062/D063/D065/D066 SC 866
D101/D102/D103 FIERY
D101/D102/D103 SC 990
G104 SC 491
G104 SC 491
G104 SC 491
G104/G160/G190 SC 362
G155 JAM CODE 180
G155 SC XX
G178 PARTS
H306/H310/H311 SC 556
H306/H310/H311 USER TOOLS
H545/H546/H547 0-22
H556/H557 REPORTS ON/OFF
D062/D063/D065/D066 SC 144
D062/D063/D065/D066 SC 144
D062/D063/D065/D066 SC 144
D062/D063/D065/D066 SC 144
D062/D063/D065/D066 SC 144
D062/D063/D065/D066 SC 144
D101/D102/D103 SC 797
D101/D102/D103 SC 797
D101/D102/D103 SC 797
G126 OVERTONING
B140-B143/B163/B228 LEFT SIDE PUSHING PAPER TO THE RIGHT WITH
PAPER STILL PRESENT
Product Family Problem Desc
M002/M003/M004 INSTALLATION QUESTIONS
M002/M003/M004 PASSWORDS
M002/M003/M004 STAMP DATA QUESTIONS
B276/B277 JAM CODE 010
B276/B277 JAM CODE 010
B276/B277 JAM CODE 010
D017/D018/D019/D020 SC 866
D017/D018/D019/D020 SC 866
M002/M003/M004 SC 320
M002/M003/M004 SC 320
M002/M003/M004 SC 320
B246/B248/B249 PRINT OPTION NOT RECOGNIZED
B246/B248/B249 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 @ REMOTE
D014/D015 ADD STAPLE INDICATION
D014/D015 ADD STAPLE INDICATION
D014/D015 ADD STAPLE INDICATION
D014/D015 ADD STAPLE INDICATION
D052/D053/D054 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D052/D053/D054 @ REMOTE
D062/D063/D065/D066 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D078/D079 LINES WHITE / LEAD TO TRAIL
Product Family Problem Desc
M002/M003/M004 CONTROLLER CONFIG/INSTALL
B140-B143/B163/B228 SC 920
B140-B143/B163/B228 SC 920
B140-B143/B163/B228 SC 920
B140-B143/B163/B228 SC 920
B140-B143/B163/B228 SC 920
B246/B248/B249 TRAY WILL NOT RAISE
D014/D015 SCAN TO FOLDER
D014/D015 TRAY WILL NOT RAISE
D052/D053/D054 TRAY WILL NOT RAISE
D059/D060/D061 SC 995
D059/D060/D061 JAM CODE 019
D059/D060/D061 SC 997
D059/D060/D061 SC 920
D059/D060/D061 SC 920
D059/D060/D061 SC 921
D059/D060/D061 SC 951
D059/D060/D061 SC 951
D059/D060/D061 SC 951
D059/D060/D061 SC 953
D059/D060/D061 SC 953
D059/D060/D061 SC 953
D059/D060/D061 SC 953
D059/D060/D061 SC 954
D059/D060/D061 SC 954
D059/D060/D061 SC 954
D059/D060/D061 SC 954
D059/D060/D061 SC 954
D059/D060/D061 SC 955
D059/D060/D061 SC 955
D059/D060/D061 SC 955
D059/D060/D061 SC 955
D059/D060/D061 SC 955
D059/D060/D061 SC 964
Product Family Problem Desc
D059/D060/D061 SC 965
D059/D060/D061 SC 966
D059/D060/D061 SC 970
D059/D060/D061 SC 970
D059/D060/D061 SC 970
D059/D060/D061 SC 970
D059/D060/D061 SC 990
D059/D060/D061 SC 990
D059/D060/D061 SC 990
D059/D060/D061 SC 991
D059/D060/D061 SC 992
D059/D060/D061 SC 992
D059/D060/D061 SC 994
D059/D060/D061 SC 995
D059/D060/D061 SC 995
D059/D060/D061 SC 995
D059/D060/D061 SC 995
D059/D060/D061 SC 995
D059/D060/D061 SC 997
D059/D060/D061 SC 997
D059/D060/D061 JAM CODE 003
D059/D060/D061 JAM CODE 004
D059/D060/D061 JAM CODE 005
D059/D060/D061 JAM CODE 006
D059/D060/D061 JAM CODE 007
D059/D060/D061 JAM CODE 008
D059/D060/D061 JAM CODE 009
D059/D060/D061 JAM CODE 010
D059/D060/D061 JAM CODE 011
D059/D060/D061 JAM CODE 012
D059/D060/D061 JAM CODE 013
D059/D060/D061 JAM CODE 014
D059/D060/D061 JAM CODE 015
D059/D060/D061 JAM CODE 016
Product Family Problem Desc
D059/D060/D061 JAM CODE 017
D059/D060/D061 JAM CODE 018
D059/D060/D061 JAM CODE 019
D062/D063/D065/D066 PARTS
D017/D018/D019/D020 SC 872
D017/D018/D019/D020 SC 872
D017/D018/D019/D020 SC 872
D017/D018/D019/D020 SC 202
G104/G160/G190 SC 364
G104/G160/G190 SC 364
G104/G160/G190 SC 364
G178 OIL MARKS
G188/G189 SPECIFICATIONS
G188/G189 SPECIFICATIONS
G188/G189 SPECIFICATIONS
G188/G189 SPECIFICATIONS
G426 PASSWORDS
Product Family Problem Desc
H5262 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
H5262 3-31 (9 - 23) HEXAGONAL MIRROR MOTOR
STARTUP ERROR
M002/M003/M004 ADD TONER CONDITION
A292/A293/B098 SC 2002
A292/A293/B098 SC 2002
B132/B200 JAM CODE 023
B222/B224/G878 FIERY
D062/D063/D065/D066 E 02
D062/D063/D065/D066 E 03
D062/D063/D065/D066 E 03
D062/D063/D065/D066 E 04
D062/D063/D065/D066 E 04
D062/D063/D065/D066 E 04
D062/D063/D065/D066 E 04
D062/D063/D065/D066 E 05
D062/D063/D065/D066 E 05
D062/D063/D065/D066 E 05
D062/D063/D065/D066 E 05
D062/D063/D065/D066 E 06
Product Family Problem Desc
D062/D063/D065/D066 E 06
D062/D063/D065/D066 E 06
D062/D063/D065/D066 E 20
D062/D063/D065/D066 E 20
D062/D063/D065/D066 E 21
D062/D063/D065/D066 E 21
D062/D063/D065/D066 E 21
D062/D063/D065/D066 E 22
D062/D063/D065/D066 E 22
D062/D063/D065/D066 E 22
D062/D063/D065/D066 E 22
D062/D063/D065/D066 E 23
D062/D063/D065/D066 E 23
D062/D063/D065/D066 E 23
D062/D063/D065/D066 E 30
D062/D063/D065/D066 E 30
D062/D063/D065/D066 E 31
D062/D063/D065/D066 E 32
D062/D063/D065/D066 E 33
D062/D063/D065/D066 E 34
Product Family Problem Desc
D062/D063/D065/D066 E 35
D062/D063/D065/D066 E 36
D062/D063/D065/D066 E 36
D062/D063/D065/D066 E 40
D062/D063/D065/D066 E 41
D062/D063/D065/D066 E 42
D062/D063/D065/D066 E 43
D062/D063/D065/D066 E 44
D062/D063/D065/D066 E 44
D062/D063/D065/D066 E 44
D062/D063/D065/D066 E 50
D062/D063/D065/D066 E 51
D062/D063/D065/D066 SC 101
D062/D063/D065/D066 SC 101
D062/D063/D065/D066 SC 101
D062/D063/D065/D066 SC 101
D062/D063/D065/D066 SC 101
D062/D063/D065/D066 SC 101
D062/D063/D065/D066 SC 101
D062/D063/D065/D066 SC 101
Product Family Problem Desc
D062/D063/D065/D066 SC 120
D062/D063/D065/D066 SC 120
D062/D063/D065/D066 SC 120
D062/D063/D065/D066 SC 120
D062/D063/D065/D066 SC 120
D062/D063/D065/D066 SC 120
D062/D063/D065/D066 SC 121
D062/D063/D065/D066 SC 121
D062/D063/D065/D066 SC 121
D062/D063/D065/D066 SC 121
D062/D063/D065/D066 SC 121
D062/D063/D065/D066 SC 121
D017/D018/D019/D020 SC 547
D017/D018/D019/D020 SC 547
D052/D053/D054 SC 355
D059/D060/D061 FINISHER - STACKING POORLY ON SHIFT TRAY
D062/D063/D065/D066 SC 995
Product Family Problem Desc
D062/D063/D065/D066 SC 995
D062/D063/D065/D066 SC 620
D062/D063/D065/D066 SC 620
D062/D063/D065/D066 SC 620
D078/D079 FIERY
B178/B180/B202 15-01
B178/B180/B202 INSTALLATION QUESTIONS
B178/B180/B202 15-01
B178/B180/B202 15-01
B222/B224/G878 SC 400
B222/B224/G878 SC 400
B222/B224/G878 SC 400
B222/B224/G878 JAM CODE 194
B222/B224/G878 SC 764
B222/B224/G878 FINISHER BIN OVERDRIVES DOWN
B222/B224/G878 SC 400
B264/B265 JAM CODE 063
B264/B265 DISTORTED IMAGE-DIGITIZED
B264/B265 JAM CODE 063
B264/B265 JAM CODE 013
B295/B297 PLEASE WAIT FUSER UP TO TEMP
B295/B297 FAX FORWARDING QUESTIONS
B295/B297 PLEASE WAIT FUSER UP TO TEMP
D009/D011/D012/D013 FUSER WEB MESSAGE
D009/D011/D012/D013 SC 866
D027/D029 SMEARING/WET
D027/D029 SMEARING/WET
D027/D029 SMEARING/WET
G106 PM COUNTER QUESTIONS
G133 SC 863
Product Family Problem Desc
G133 SC 863
G133 SC 864
G133 SC 865
G133 SC 860
G133 SC 861
G133 SC 861
B129/B130/B168 PASSWORDS
D037/D038/D041 WASTE TONER FULL DISPLAYED
D037/D038/D041 15-01
G412/G421 PASSWORDS
B039/B040/B043/B120 SC 392
B039/B040/B043/B120 SC 392
B039/B040/B043/B120 SC 392
B039/B040/B043/B120 SC 392
B039/B040/B043/B120 SC 392
H321 SUPPLY YIELD
D023/D025 REGISTRATION SIDE TO SIDE INCORRECT
D023/D025 REGISTRATION SIDE TO SIDE INCORRECT
D023/D025 REGISTRATION SIDE TO SIDE INCORRECT
D027/D029 PAPER CURL
D027/D029 NUMBER OF RINGS UNTIL CALL IS DETECTED
D027/D029 0-07
D027/D029 0-07
D027/D029 0-07
D027/D029 0-07
D027/D029 0-07
D027/D029 PAPER CURL
D027/D029 PAPER CURL
G160/G161 PM COUNTER QUESTIONS
B079/082/135/138/182/ SC 329
183
Product Family Problem Desc
B079/082/135/138/182/ SC 329
183
B079/082/135/138/182/ SC 329
183
B079/082/135/138/182/ SC 329
183
B222/B224/G878 TWAIN SCANNING
D009/D011/D012/D013 SC 819
D009/D011/D012/D013 SC 819
D009/D011/D012/D013 SPOTS-BLACK
D009/D011/D012/D013 SPOTS-BLACK
D014/D015 FIERY
A292/A293/B098 JAM CODE 014
D009/D011/D012/D013 DJ 56
D009/D011/D012/D013 DJ 56
D009/D011/D012/D013 DJ 56
D014/D015 NO TX/RX
D014/D015 SC 687
D014/D015 DEVELOPER AGITATION CODES
D014/D015 PRINT JOB NOT PRINTING
D052/D053/D054 SC 181
D052/D053/D054 LIGHT/FADED IMAGE
D052/D053/D054 SC 345
D052/D053/D054 THROUGH PUT QUESTIONS
D059/D060/D061 PRINT CONTROLLER/NIB
D059/D060/D061 JAM CODE 130
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D062/D063/D065/D066 SC 555
D062/D063/D065/D066 SC 590
D062/D063/D065/D066 SC 202
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 RX PROBLEM
D078/D079 PARTS
D078/D079 ENVELOPES
D078/D079 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D078/D079 SC 585
D101/D102/D103 FUSER WEB MESSAGE
D101/D102/D103 PAPER SIZE QUESTIONS
G126 SC 543
G126 SC 543
G126 SC 543
G126 SC 543
G133 SC 285
G133 SC 285
G133 SC 285
G133 SC 285
G148 INSTALLATION QUESTIONS
G150/G151 SC XX
G178 SC 335
G178 SC 334
G178 SC 332
G178 SC 544
G178 SC 544
G178 SC 544
G178 SC 544
G178 SC 870
G178 FIERY
M002/M003/M004 FIERY
M002/M003/M004 ADD STAPLE INDICATION
M002/M003/M004 ADD STAPLE INDICATION
M002/M003/M004 ADD STAPLE INDICATION
M002/M003/M004 ADD STAPLE INDICATION
Product Family Problem Desc
M002/M003/M004 PUNCH QUESTIONS
M002/M003/M004 SC 300
B051/B052/B156 SC 541
B147/B149/B190 SC 471
B147/B149/B190 SC 471
B295/B297 SC 624
B295/B297 SC 624
B295/B297 SC 624
D067/D068/D069/D072 SC 142
D067/D068/D069/D072 SC 142
D067/D068/D069/D072 SC 142
B010/B188 SC 819
B010/B188 SC 192
B010/B188 SC 192
B010/B188 SC 302
B010/B188 SC 302
B010/B188 SC 302
B010/B188 SC 303
B010/B188 SC 303
B010/B188 SC 303
B010/B188 SC 306
B010/B188 SC 306
B010/B188 SC 306
B010/B188 SC 330
B010/B188 SC 330
B010/B188 SC 330
B010/B188 SC 353
B010/B188 SC 353
B010/B188 SC 353
B010/B188 SC 360
B010/B188 SC 360
B010/B188 SC 360
Product Family Problem Desc
B010/B188 SC 361
B010/B188 SC 361
B010/B188 SC 361
B010/B188 SC 362
B010/B188 SC 362
B010/B188 SC 362
B010/B188 SC 362
B010/B188 SC 365
B010/B188 SC 391
B010/B188 SC 391
B010/B188 SC 391
B010/B188 SC 391
B010/B188 SC 401
B010/B188 SC 401
B010/B188 SC 401
B010/B188 SC 411
B010/B188 SC 411
B010/B188 SC 440
B010/B188 SC 440
B010/B188 SC 506
B010/B188 SC 506
B010/B188 SC 508
B010/B188 SC 508
B010/B188 SC 508
B010/B188 SC 508
B010/B188 SC 509
B010/B188 SC 509
B010/B188 SC 509
B010/B188 SC 509
B010/B188 SC 509
B010/B188 SC 510
B010/B188 SC 510
B010/B188 SC 510
B010/B188 SC 510
Product Family Problem Desc
B010/B188 SC 510
B010/B188 CONTROLLER CONFIG/INSTALL
B010/B188 SC 511
B010/B188 SC 511
B010/B188 SC 511
B010/B188 SC 511
B010/B188 SC 512
B010/B188 SC 512
B010/B188 SC 512
B010/B188 SC 512
B010/B188 SC 512
B010/B188 SC 513
B010/B188 SC 513
B010/B188 SC 513
B010/B188 SC 513
B010/B188 SC 513
B010/B188 SC 541
B010/B188 SC 541
B010/B188 SC 541
B010/B188 SC 542
B010/B188 SC 542
B010/B188 SC 542
B010/B188 SC 543
B010/B188 SC 543
B010/B188 SC 543
B010/B188 SC 544
B010/B188 SC 544
B010/B188 SC 544
B010/B188 SC 545
B010/B188 SC 545
B010/B188 SC 546
B010/B188 SC 546
B010/B188 SC 547
B010/B188 SC 547
Product Family Problem Desc
B010/B188 SC 547
B010/B188 SC 549
B010/B188 SC 550
B010/B188 SC 550
B010/B188 SC 550
B010/B188 SC 550
B010/B188 SC 551
B010/B188 SC 551
B010/B188 SC 551
B010/B188 SC 551
B010/B188 SC 552
B010/B188 SC 552
B010/B188 SC 552
B010/B188 SC 552
B010/B188 SC 553
B010/B188 SC 553
B010/B188 SC 553
B010/B188 SC 553
B010/B188 SC 554
B010/B188 SC 554
B010/B188 SC 554
B010/B188 SC 600
B010/B188 SC 600
B010/B188 SC 600
B010/B188 SC 601
B010/B188 SC 601
B010/B188 SC 601
B010/B188 SC 602
B010/B188 SC 602
B010/B188 SC 603
B010/B188 SC 605
B010/B188 SC 951
B010/B188 SC 951
B010/B188 SC 951
Product Family Problem Desc
B010/B188 SC 953
B010/B188 SC 953
B010/B188 SC 954
B010/B188 SC 954
B010/B188 SC 955
B010/B188 SC 955
B010/B188 SC 964
B010/B188 SC 965
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 980
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 981
B010/B188 SC 982
B010/B188 SC 982
B010/B188 SC 982
B010/B188 SC 984
B010/B188 SC 997
B010/B188 SC 997
B010/B188 SC 997
B010/B188 SC 998
B010/B188 SC 998
B010/B188 JAM CODE 003
B010/B188 JAM CODE 004
Product Family Problem Desc
B010/B188 JAM CODE 005
B010/B188 JAM CODE 011
B010/B188 JAM CODE 012
B010/B188 JAM CODE 013
B010/B188 JAM CODE 015
B010/B188 JAM CODE 016
B010/B188 JAM CODE 034
B010/B188 JAM CODE 053
B010/B188 JAM CODE 054
B010/B188 JAM CODE 055
B010/B188 JAM CODE 061
B010/B188 JAM CODE 062
B010/B188 JAM CODE 063
B010/B188 JAM CODE 065
B010/B188 JAM CODE 066
B010/B188 SCANNING DOES NOT FUNCTION
B010/B188 SC 302-01
B010/B188 SC 302-01
B010/B188 SC 302-01
B010/B188 DEAD MACHINE, NO OPERATION
B010/B188 SC 303
B010/B188 NETWORK DEVICES
B010/B188 SC 951
B010/B188 SUPPLIES
B010/B188 MEMORY QUESTIONS
D009/D011/D012/D013 ERRATIC ELECTRICAL PROBLEMS
D017/D018/D019/D020 SC 687
D017/D018/D019/D020 SC 687
D017/D018/D019/D020 SC 687
D084/D085 SC 798
Product Family Problem Desc
D084/D085 SC 798
D084/D085 SC 672
D084/D085 SC 672
D084/D085 SC 672
H516/H526/H527/H552/ 9-22 HOT ROLLER FAILED
H555
A048/A054/A075 PM COUNTER QUESTIONS
A229 PARTS
A246/A247/A248 SC 520
A292/A293/B098 CONSTANT ADD PAPER / RESET TRAY
B064/B065 CONSTANT ADD PAPER / RESET TRAY
B064/B065 CONSTANT ADD PAPER / RESET TRAY
B064/B065 CONSTANT ADD PAPER / RESET TRAY
B064/B065 CONSTANT ADD PAPER / RESET TRAY
B070/B071 ERROR MESSAGES
B132/B200 PARTS
B132/B200 PARTS
B132/B200 CONTROLLER CONFIG/INSTALL
B132/B200 INSTALLATION QUESTIONS
B140-B143/B163/B228 CONSTANT ADD PAPER / RESET TRAY
B140-B143/B163/B228 VM CARD INSTALLATION
B140-B143/B163/B228 SC 997
B140-B143/B163/B228 SC 521
B140-B143/B163/B228 SC 521
B140-B143/B163/B228 CONSTANT ADD PAPER / RESET TRAY
B234/B235/B236 SC 990
B234/B235/B236 CONTROLLER CONFIG/INSTALL
B234/B235/B236 WIM ISSUES
B234/B235/B236 INTERNAL LCT DOES NOT LIFT
B234/B235/B236 SC 966
B234/B235/B236 CONSTANT ADD PAPER / RESET TRAY
Product Family Problem Desc
B234/B235/B236 JAM CODE 123
D014/D015 @ REMOTE
D014/D015 FIERY
D014/D015 SC 437
D014/D015 CONTROLLER CONFIG/INSTALL
D014/D015 SUPPLIES
D014/D015 SCANNER CONFIGURATION
D014/D015 USER TOOLS
D014/D015 LIGHT/FADED IMAGE
D014/D015 OVERTONING ALL COLORS
D014/D015 OVERTONING
D014/D015 TONER WASTE / SPILL / LEAK
D014/D015 FIERY
D062/D063/D065/D066 SC 650
D023/D025 15-01
D023/D025 15-01
D023/D025 15-01
D052/D053/D054 WIM ISSUES
D081/D082 CONTROLLER CONFIG/INSTALL
G178 DISTORTED IMAGE
D014/D015 PLEASE WAIT FUSER UP TO TEMP
D014/D015 PLEASE WAIT FUSER UP TO TEMP
D059/D060/D061 PUNCH QUESTIONS
D059/D060/D061 PUNCH QUESTIONS
G178 SET IS FOLDED INCORRECTLY
B132/B200 PARTS
B140-B143/B163/B228 SC 101
B205/B209 SC 545
B222/B224/G878 DF VARYING REGISTRATION
B222/B224/G878 DF VARYING REGISTRATION
B230/B237 WIRELESS NOT WORKING
B230/B237 WIRELESS NOT WORKING
D009/D011/D012/D013 ADD TONER CONDITION
Product Family Problem Desc
D014/D015 SC 627
D014/D015 THROUGH PUT QUESTIONS
D046/D049 SC 543
D046/D049 SC 543
D046/D049 SC 543
D052/D053/D054 DJ 04
D062/D063/D065/D066 JAM CODE 023
D078/D079 SC 396
D084/D085 TX PROBLEM
B246/B248/B249 PARTS
D017/D018/D019/D020 SC 547
D017/D018/D019/D020 SC 547
D062/D063/D065/D066 SC 141
D062/D063/D065/D066 SC 141
D062/D063/D065/D066 SC 142
D062/D063/D065/D066 SC 142
D062/D063/D065/D066 SC 142
D062/D063/D065/D066 SC 142
D062/D063/D065/D066 SC 142
D062/D063/D065/D066 SC 143
Product Family Problem Desc
D062/D063/D065/D066 SC 143
D062/D063/D065/D066 SC 143
D062/D063/D065/D066 SC 143
D062/D063/D065/D066 SC 143
D062/D063/D065/D066 SC 143
D062/D063/D065/D066 SC 143
D062/D063/D065/D066 SC 143
D062/D063/D065/D066 SC 143
D062/D063/D065/D066 SC 161
D062/D063/D065/D066 SC 161
D062/D063/D065/D066 SC 161
D062/D063/D065/D066 SC 165
D062/D063/D065/D066 SC 165
D062/D063/D065/D066 SC 181
D062/D063/D065/D066 SC 181
D062/D063/D065/D066 SC 181
D062/D063/D065/D066 SC 181
D062/D063/D065/D066 SC 182
D062/D063/D065/D066 SC 182
D062/D063/D065/D066 SC 182
Product Family Problem Desc
D062/D063/D065/D066 SC 185
D062/D063/D065/D066 SC 186
D062/D063/D065/D066 SC 187
D062/D063/D065/D066 SC 189
D062/D063/D065/D066 SC 189
D062/D063/D065/D066 SC 195
D062/D063/D065/D066 SC 202
D062/D063/D065/D066 SC 202
D062/D063/D065/D066 SC 203
D062/D063/D065/D066 SC 203
D062/D063/D065/D066 SC 203
D062/D063/D065/D066 SC 204
D062/D063/D065/D066 SC 204
D062/D063/D065/D066 SC 204
D062/D063/D065/D066 SC 205
D062/D063/D065/D066 SC 205
D062/D063/D065/D066 SC 205
D062/D063/D065/D066 SC 220
D062/D063/D065/D066 SC 221
D062/D063/D065/D066 SC 221
Product Family Problem Desc
D062/D063/D065/D066 SC 221
D062/D063/D065/D066 SC 221
D062/D063/D065/D066 SC 230
D062/D063/D065/D066 SC 230
D062/D063/D065/D066 SC 230
D062/D063/D065/D066 SC 231
D062/D063/D065/D066 SC 240
D062/D063/D065/D066 SC 240
D062/D063/D065/D066 SC 300
D062/D063/D065/D066 SC 303
D062/D063/D065/D066 SC 303
D062/D063/D065/D066 SC 304
D062/D063/D065/D066 SC 304
D062/D063/D065/D066 SC 304
D062/D063/D065/D066 SC 305
D062/D063/D065/D066 SC 305
D062/D063/D065/D066 SC 306
D062/D063/D065/D066 SC 310
D062/D063/D065/D066 SC 310
D062/D063/D065/D066 SC 310
Product Family Problem Desc
D062/D063/D065/D066 SC 310
D062/D063/D065/D066 SC 310
D062/D063/D065/D066 SC 311
D062/D063/D065/D066 SC 311
D062/D063/D065/D066 SC 311
D062/D063/D065/D066 SC 311
D062/D063/D065/D066 SC 311
D062/D063/D065/D066 SC 312
D062/D063/D065/D066 SC 312
D062/D063/D065/D066 SC 312
D062/D063/D065/D066 SC 312
D062/D063/D065/D066 SC 312
D062/D063/D065/D066 SC 312
D062/D063/D065/D066 SC 314
D062/D063/D065/D066 SC 314
D062/D063/D065/D066 SC 314
D062/D063/D065/D066 SC 314
D062/D063/D065/D066 SC 314
D062/D063/D065/D066 SC 315
D062/D063/D065/D066 SC 315
Product Family Problem Desc
D062/D063/D065/D066 SC 315
D062/D063/D065/D066 SC 315
D062/D063/D065/D066 SC 315
D062/D063/D065/D066 SC 316
D062/D063/D065/D066 SC 316
D062/D063/D065/D066 SC 316
D062/D063/D065/D066 SC 316
D062/D063/D065/D066 SC 316
D062/D063/D065/D066 SC 317
D062/D063/D065/D066 SC 317
D062/D063/D065/D066 SC 317
D062/D063/D065/D066 SC 317
D062/D063/D065/D066 SC 317
D062/D063/D065/D066 SC 317
D062/D063/D065/D066 SC 340
D062/D063/D065/D066 SC 340
D062/D063/D065/D066 SC 340
D062/D063/D065/D066 SC 340
D062/D063/D065/D066 SC 341
D062/D063/D065/D066 SC 341
Product Family Problem Desc
D062/D063/D065/D066 SC 341
D062/D063/D065/D066 SC 341
D062/D063/D065/D066 SC 342
D062/D063/D065/D066 SC 342
D062/D063/D065/D066 SC 342
D062/D063/D065/D066 SC 350
D062/D063/D065/D066 SC 350
D062/D063/D065/D066 SC 350
D062/D063/D065/D066 SC 350
D062/D063/D065/D066 SC 350
D062/D063/D065/D066 SC 351
D062/D063/D065/D066 SC 351
D062/D063/D065/D066 SC 351
D062/D063/D065/D066 SC 351
D062/D063/D065/D066 SC 351
D062/D063/D065/D066 SC 352
D062/D063/D065/D066 SC 352
D062/D063/D065/D066 SC 352
D062/D063/D065/D066 SC 352
D062/D063/D065/D066 SC 352
Product Family Problem Desc
D062/D063/D065/D066 SC 353
D062/D063/D065/D066 SC 353
D062/D063/D065/D066 SC 353
D062/D063/D065/D066 SC 353
D062/D063/D065/D066 SC 353
D062/D063/D065/D066 SC 354
D062/D063/D065/D066 SC 354
D062/D063/D065/D066 SC 354
D062/D063/D065/D066 SC 354
D062/D063/D065/D066 SC 354
D062/D063/D065/D066 SC 355
D062/D063/D065/D066 SC 355
D062/D063/D065/D066 SC 355
D062/D063/D065/D066 SC 355
D062/D063/D065/D066 SC 355
D062/D063/D065/D066 SC 355
D062/D063/D065/D066 SC 401
D062/D063/D065/D066 SC 401
D062/D063/D065/D066 SC 402
D062/D063/D065/D066 SC 402
Product Family Problem Desc
D062/D063/D065/D066 SC 430
D062/D063/D065/D066 SC 430
D062/D063/D065/D066 SC 440
D062/D063/D065/D066 SC 440
D062/D063/D065/D066 SC 441
D062/D063/D065/D066 SC 441
D062/D063/D065/D066 SC 490
D062/D063/D065/D066 SC 496
D062/D063/D065/D066 SC 496
D062/D063/D065/D066 SC 497
D062/D063/D065/D066 SC 500
D062/D063/D065/D066 SC 500
D062/D063/D065/D066 SC 500
D062/D063/D065/D066 SC 500
D062/D063/D065/D066 SC 500
D062/D063/D065/D066 SC 502
D062/D063/D065/D066 SC 502
D062/D063/D065/D066 SC 502
D062/D063/D065/D066 SC 502
D062/D063/D065/D066 SC 503
Product Family Problem Desc
D062/D063/D065/D066 SC 503
D062/D063/D065/D066 SC 503
D062/D063/D065/D066 SC 504
D062/D063/D065/D066 SC 504
D062/D063/D065/D066 SC 504
D062/D063/D065/D066 SC 504
D062/D063/D065/D066 SC 504
D062/D063/D065/D066 SC 507
D062/D063/D065/D066 SC 507
D062/D063/D065/D066 SC 507
D062/D063/D065/D066 SC 515
D062/D063/D065/D066 SC 515
D062/D063/D065/D066 SC 515
D062/D063/D065/D066 SC 515
D062/D063/D065/D066 SC 515
D062/D063/D065/D066 SC 520
D062/D063/D065/D066 SC 520
D062/D063/D065/D066 SC 520
D062/D063/D065/D066 SC 520
D062/D063/D065/D066 SC 520
Product Family Problem Desc
D062/D063/D065/D066 SC 520
D062/D063/D065/D066 SC 520
D062/D063/D065/D066 SC 520
D062/D063/D065/D066 SC 531
D062/D063/D065/D066 SC 531
D062/D063/D065/D066 SC 531
D062/D063/D065/D066 SC 541
D062/D063/D065/D066 SC 541
D062/D063/D065/D066 SC 541
D062/D063/D065/D066 SC 542
D062/D063/D065/D066 SC 542
D062/D063/D065/D066 SC 542
D062/D063/D065/D066 SC 543
D062/D063/D065/D066 SC 544
D062/D063/D065/D066 SC 544
D062/D063/D065/D066 SC 544
D062/D063/D065/D066 SC 545
D062/D063/D065/D066 SC 545
D091/D092 DRIVERS
D091/D092 DRIVERS
D101/D102/D103 FUSING EXIT ISSUES
Product Family Problem Desc
B070/B071 SC 704
B234/B235/B236 SP MODES
D052/D053/D054 SC 623
D062/D063/D065/D066 NO DIAL TONE
B222/B224/G878 SC 529
B230/B237 SC 443
D009/D011/D012/D013 FUSING SET SIGNAL DISPLAYED
D062/D063/D065/D066 SC 670
D062/D063/D065/D066 SC 670
D062/D063/D065/D066 SC 868
D062/D063/D065/D066 SC 868
D062/D063/D065/D066 SC 868
D067/D068/D069/D072 SC 870
B234/B235/B236 PARTS
D009/D011/D012/D013 SC 670
D062/D063/D065/D066 SC 552
D062/D063/D065/D066 SC 552
D062/D063/D065/D066 SC 553
D062/D063/D065/D066 SC 553
D062/D063/D065/D066 SC 553
D062/D063/D065/D066 SC 557
D062/D063/D065/D066 SC 559
D062/D063/D065/D066 SC 569
D062/D063/D065/D066 SC 569
D062/D063/D065/D066 SC 590
D062/D063/D065/D066 SC 590
Product Family Problem Desc
D062/D063/D065/D066 SC 590
D062/D063/D065/D066 SC 599
D062/D063/D065/D066 SC 621
D062/D063/D065/D066 SC 623
D062/D063/D065/D066 SC 626
D062/D063/D065/D066 SC 627
D062/D063/D065/D066 SC 632
D062/D063/D065/D066 SC 633
D062/D063/D065/D066 SC 634
D062/D063/D065/D066 SC 635
D062/D063/D065/D066 SC 636
D062/D063/D065/D066 SC 636
D062/D063/D065/D066 SC 636
D062/D063/D065/D066 SC 636
D062/D063/D065/D066 SC 641
D062/D063/D065/D066 SC 641
D062/D063/D065/D066 SC 651
D062/D063/D065/D066 SC 671
D009/D011/D012/D013 JAM B
D009/D011/D012/D013 JAM C
D062/D063/D065/D066 SC 701
D062/D063/D065/D066 SC 701
D062/D063/D065/D066 SC 701
D062/D063/D065/D066 SC 705
D062/D063/D065/D066 SC 705
D062/D063/D065/D066 SC 705
D062/D063/D065/D066 SC 720
D062/D063/D065/D066 SC 720
D062/D063/D065/D066 SC 720
D062/D063/D065/D066 SC 724
D062/D063/D065/D066 SC 724
D062/D063/D065/D066 SC 724
D062/D063/D065/D066 SC 724
D062/D063/D065/D066 SC 725
D062/D063/D065/D066 SC 725
Product Family Problem Desc
D062/D063/D065/D066 SC 725
D062/D063/D065/D066 SC 726
D062/D063/D065/D066 SC 726
D062/D063/D065/D066 SC 726
D062/D063/D065/D066 SC 727
D062/D063/D065/D066 SC 727
D062/D063/D065/D066 SC 727
D062/D063/D065/D066 SC 727
D062/D063/D065/D066 SC 728
D062/D063/D065/D066 SC 728
D062/D063/D065/D066 SC 728
D062/D063/D065/D066 SC 728
D062/D063/D065/D066 SC 740
D062/D063/D065/D066 SC 740
D062/D063/D065/D066 SC 740
D062/D063/D065/D066 SC 742
D062/D063/D065/D066 SC 742
D062/D063/D065/D066 SC 742
D062/D063/D065/D066 SC 742
D062/D063/D065/D066 SC 743
Product Family Problem Desc
D062/D063/D065/D066 SC 743
D062/D063/D065/D066 SC 743
D101/D102/D103 SC 795
G150/G151 E 218
B147/B149/B190 SC 865
B147/B149/B190 SC 865
B222/B224/G878 WIRELESS NOT WORKING
B264/B265 CSS PROBLEM RDS SYSTEM
D014/D015 JITTER/BANDING
D062/D063/D065/D066 15-01
D062/D063/D065/D066 SC 744
D062/D063/D065/D066 SC 744
D062/D063/D065/D066 SC 744
D062/D063/D065/D066 SC 745
D062/D063/D065/D066 SC 745
D062/D063/D065/D066 SC 745
D062/D063/D065/D066 SC 745
D062/D063/D065/D066 SC 746
D062/D063/D065/D066 SC 746
Product Family Problem Desc
D062/D063/D065/D066 SC 746
D062/D063/D065/D066 SC 746
D062/D063/D065/D066 SC 746
D062/D063/D065/D066 SC 747
D062/D063/D065/D066 SC 747
D062/D063/D065/D066 SC 747
D062/D063/D065/D066 SC 747
D062/D063/D065/D066 SC 747
D062/D063/D065/D066 SC 748
D062/D063/D065/D066 SC 748
D062/D063/D065/D066 SC 748
D062/D063/D065/D066 SC 748
D062/D063/D065/D066 SC 748
D062/D063/D065/D066 SC 753
D062/D063/D065/D066 SC 753
D062/D063/D065/D066 SC 753
D062/D063/D065/D066 SC 755
D062/D063/D065/D066 SC 755
D062/D063/D065/D066 SC 755
D062/D063/D065/D066 SC 755
Product Family Problem Desc
D062/D063/D065/D066 SC 755
D062/D063/D065/D066 SC 760
D062/D063/D065/D066 SC 760
D062/D063/D065/D066 SC 761
D062/D063/D065/D066 SC 761
D062/D063/D065/D066 SC 761
D062/D063/D065/D066 SC 761
D062/D063/D065/D066 SC 763
D062/D063/D065/D066 SC 764
D062/D063/D065/D066 SC 765
D062/D063/D065/D066 SC 765
D062/D063/D065/D066 SC 766
D062/D063/D065/D066 SC 766
D062/D063/D065/D066 SC 767
D062/D063/D065/D066 SC 767
D062/D063/D065/D066 SC 767
D062/D063/D065/D066 SC 770
D062/D063/D065/D066 SC 770
D062/D063/D065/D066 SC 770
D062/D063/D065/D066 SC 775
Product Family Problem Desc
D062/D063/D065/D066 SC 775
D062/D063/D065/D066 SC 775
D062/D063/D065/D066 SC 775
D062/D063/D065/D066 SC 775
D062/D063/D065/D066 SC 776
D062/D063/D065/D066 SC 776
D062/D063/D065/D066 SC 776
D062/D063/D065/D066 SC 776
D062/D063/D065/D066 SC 776
D062/D063/D065/D066 SC 778
D062/D063/D065/D066 SC 778
D062/D063/D065/D066 SC 778
D062/D063/D065/D066 SC 778
D062/D063/D065/D066 SC 778
D062/D063/D065/D066 SC 778
D062/D063/D065/D066 SC 779
D062/D063/D065/D066 SC 779
D062/D063/D065/D066 SC 779
D062/D063/D065/D066 SC 780
D062/D063/D065/D066 SC 780
Product Family Problem Desc
D062/D063/D065/D066 SC 780
D062/D063/D065/D066 SC 781
D062/D063/D065/D066 SC 781
D062/D063/D065/D066 SC 781
D062/D063/D065/D066 SC 782
D062/D063/D065/D066 SC 782
D062/D063/D065/D066 SC 782
D062/D063/D065/D066 SC 782
D062/D063/D065/D066 SC 781
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
Product Family Problem Desc
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 783
D062/D063/D065/D066 SC 784
D062/D063/D065/D066 SC 785
D062/D063/D065/D066 SC 786
D062/D063/D065/D066 SC 789
D062/D063/D065/D066 SC 789
D062/D063/D065/D066 SC 790
D062/D063/D065/D066 SC 790
D062/D063/D065/D066 SC 817
Product Family Problem Desc
D062/D063/D065/D066 SC 817
G060/G080/G082 SC 828
G060/G080/G082 SC 828
G148 SP MODES ARE IN JAPENESE
B264/B265 SUPPLIES
C272 CONTROLLER CONFIG/INSTALL
D014/D015 FAX FORWARDING QUESTIONS
D016 JAM CODE 039
D016 PRINT OPTION NOT RECOGNIZED
D016 FIERY
D052/D053/D054 CANNOT PRINT FROM LOCAL PC/PORT
D062/D063/D065/D066 SRAM ERROR
D062/D063/D065/D066 SC 819
D062/D063/D065/D066 SC 819
D062/D063/D065/D066 SC 819
D062/D063/D065/D066 SC 820
D062/D063/D065/D066 SC 820
D062/D063/D065/D066 SC 820
D062/D063/D065/D066 SC 821
D062/D063/D065/D066 SC 821
D062/D063/D065/D066 SC 822
D062/D063/D065/D066 SC 822
D062/D063/D065/D066 SC 822
D062/D063/D065/D066 SC 823
Product Family Problem Desc
D062/D063/D065/D066 SC 823
D062/D063/D065/D066 SC 824
D062/D063/D065/D066 SC 824
D062/D063/D065/D066 SC 824
D062/D063/D065/D066 SC 824
D062/D063/D065/D066 SC 829
D062/D063/D065/D066 SC 829
D062/D063/D065/D066 SC 833
D062/D063/D065/D066 SC 833
D062/D063/D065/D066 SC 834
D062/D063/D065/D066 SC 834
D062/D063/D065/D066 SC 834
D062/D063/D065/D066 SC 838
D062/D063/D065/D066 SC 851
D062/D063/D065/D066 SC 851
D101/D102/D103 SC 601
B222/B224/G878 SC 532
B222/B224/G878 SC 532
D009/D011/D012/D013 FUSER WEB MESSAGE
D010 SC 982
Product Family Problem Desc
D062/D063/D065/D066 SCAN TO FOLDER
G147 SC 541
G147 SC 541
G147 SC 541
B234/B235/B236 PLEASE WAIT - NO FUSER LAMPS
D084/D085 SC 990
B010/B188 SC 670
B010/B188 SC 670
B010/B188 SC 670
B064/B065 SC 863
B070/B071 SUPPLIES
B132/B200 @ REMOTE
B230/B237 SC 855
B230/B237 SC 855
B230/B237 SC 855
B234/B235/B236 PASSWORDS
B246/B248/B249 USER TOOLS
B246/B248/B249 FAX OPTION NOT RECOGNIZED
C262/C265 JAM B
D014/D015 @ REMOTE
D014/D015 SC 670
D014/D015 ADDRESS BOOK
D016 SPOTS-WHITE
D016 SC 925
D052/D053/D054 SUPPLIES
Product Family Problem Desc
D052/D053/D054 SC 555
D059/D060/D061 ERRATIC FINISHER OPERATION
D059/D060/D061 SUPPLIES
D059/D060/D061 SPECIFICATIONS
D062/D063/D065/D066 THROUGH PUT QUESTIONS
D062/D063/D065/D066 SC 853
D062/D063/D065/D066 SC 854
D062/D063/D065/D066 SC 855
D062/D063/D065/D066 SC 856
D062/D063/D065/D066 SC 857
D062/D063/D065/D066 SC 858
D062/D063/D065/D066 SC 858
D062/D063/D065/D066 SC 858
D062/D063/D065/D066 SC 858
D062/D063/D065/D066 SC 858
D062/D063/D065/D066 SC 859
D062/D063/D065/D066 SC 859
D062/D063/D065/D066 SC 859
D062/D063/D065/D066 SC 859
D062/D063/D065/D066 SC 862
Product Family Problem Desc
D062/D063/D065/D066 SC 862
G133 SC 533
G133 SC 533
G178 BOOKLETMAKER SERVICE CODES
G178 FIERY
M002/M003/M004 THROUGH PUT QUESTIONS
M078/D097 JAM CODE 036
D016 SC 797-18
D052/D053/D054 SC 550
D062/D063/D065/D066 PRINT JOB NOT PRINTING
D062/D063/D065/D066 SC 925
D062/D063/D065/D066 SC 555
D062/D063/D065/D066 SC 864
D062/D063/D065/D066 SC 867
D062/D063/D065/D066 SC 872
D062/D063/D065/D066 SC 873
Product Family Problem Desc
D062/D063/D065/D066 SC 874
D062/D063/D065/D066 SC 874
D062/D063/D065/D066 SC 875
D062/D063/D065/D066 SC 877
D062/D063/D065/D066 SC 877
D062/D063/D065/D066 SC 878
D062/D063/D065/D066 SC 880
D062/D063/D065/D066 SC 910
D062/D063/D065/D066 SC 911
D062/D063/D065/D066 SC 912
D062/D063/D065/D066 SC 913
D062/D063/D065/D066 SC 914
D062/D063/D065/D066 SC 919
D062/D063/D065/D066 SC 920
D062/D063/D065/D066 SC 920
D062/D063/D065/D066 SC 921
D062/D063/D065/D066 SC 953
D062/D063/D065/D066 SC 954
D062/D063/D065/D066 SC 955
D062/D063/D065/D066 SC 863
Product Family Problem Desc
D084/D085 FAX OPTION NOT RECOGNIZED
D084/D085 SC 141
D084/D085 SC 141
M002/M003/M004 WIM ISSUES
B205/B209 SC 548
B262/B284/B288/B292 NOISE
D007/D008 15-01
D014/D015 SC 997
D016 SC 479
D023/D025 PUNCH JAM
D037/D038/D041 DJ 03
D046/D049 POOR FUSING
D062/D063/D065/D066 SC 964
D062/D063/D065/D066 SC 984
D062/D063/D065/D066 SC 984
D062/D063/D065/D066 SC 984
D062/D063/D065/D066 SC 984
D062/D063/D065/D066 SC 985
D062/D063/D065/D066 SC 985
D062/D063/D065/D066 SC 985
D062/D063/D065/D066 SC 986
D062/D063/D065/D066 SC 986
D062/D063/D065/D066 SC 986
D062/D063/D065/D066 SC 992
Product Family Problem Desc
D062/D063/D065/D066 SC 994
D062/D063/D065/D066 SC 997
D062/D063/D065/D066 SC 998
D062/D063/D065/D066 SC 998
D062/D063/D065/D066 SC 998
D067/D068/D069/D072 15-03
M016/M017 SC 544
B230/B237 SC 565
Product Family Problem Desc
B230/B237 SC 551
B230/B237 SC 551
B230/B237 SC 552
B230/B237 SC 552
B230/B237 SC 553
B230/B237 SC 553
B230/B237 SC 553
B230/B237 SC 554
B230/B237 SC 554
B230/B237 SC 554
B230/B237 SC 554
B230/B237 SC 555
B230/B237 SC 555
B230/B237 SC 561
B230/B237 SC 561
B230/B237 SC 563
B230/B237 SC 563
B230/B237 SC 563
B230/B237 SC 563
B230/B237 SC 564
B230/B237 SC 564
B230/B237 SC 564
B230/B237 SC 564
B230/B237 SC 565
B230/B237 SC 565
B230/B237 SC 565
B230/B237 SC 551
B230/B237 SC 551
B230/B237 SC 553
B230/B237 SC 553
B230/B237 SC 552
B230/B237 SC 555
B234/B235/B236 COVERS FEEDS OUT OF TIME
B246/B248/B249 SC 317
Product Family Problem Desc
D009/D011/D012/D013 SC 503
D091/D092 SC 670
G133 SC 681
G133 SC 681
G133 SC 681
G133 SC 681
G133 SC 681
G133 SC 681
M002/M003/M004 JAM CODE 021
M002/M003/M004 JAM CODE 069
B147/B149/B190 SCAN ROUTER CONFIG/INSTALL
B234/B235/B236 SC 492
B234/B235/B236 SC 492
C235/C244 PRINT JOB NOT PRINTING
D016 BOOKLETMAKER SERVICE CODES
Product Family Problem Desc
D027/D029 JAM FUSING
D059/D060/D061 NO PUNCH
D084/D085 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
G178 FIERY
D017/D018/D019/D020 CSS PROBLEM RDS SYSTEM
D062/D063/D065/D066 SC 555
D014/D015 FIERY
D016 SC 335
D016 COLORS MISALIGNED
D027/D029 SC 867
D059/D060/D061 SYSTEM
Product Family Problem Desc
D078/D079 SCANNER CONFIGURATION
D091/D092 @ REMOTE
D091/D092 SCANNER CONFIGURATION
D101/D102/D103 SMTP
D101/D102/D103 JAM CODE 027
G147 SC 322
G147 SC 322
G147 SC 322
G147 SC 322
G178 FINISHER NOT RECOGNIZED
B051/B052/B156 VM CARD INSTALLATION
B222/B224/G878 VM CARD INSTALLATION
B229 VM CARD INSTALLATION
B230/B237 VM CARD INSTALLATION
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B234/B235/B236 SC 670
B246/B248/B249 VM CARD INSTALLATION
B286/B289 VM CARD INSTALLATION
B295/B297 TOUCH SCREEN CALIBRATION
D009/D011/D012/D013 VM CARD INSTALLATION
D027/D029 SC 824
D027/D029 ADD TONER CONDITION
Product Family Problem Desc
D027/D029 SC 824
G091/G094/G095/G112- VM CARD INSTALLATION
G116
G104 VM CARD INSTALLATION
D059/D060/D061 SC 796
D059/D060/D061 SC 796
D091/D092 SC 161
D091/D092 SC 161
D091/D092 SC 559
D091/D092 SC 559
D091/D092 SC 671
D091/D092 SC 995
D091/D092 JAM CODE 102
D091/D092 SC 101
D091/D092 SC 101
D091/D092 SC 101
D091/D092 SC 559
D091/D092 SC 636
D091/D092 SC 636
D091/D092 SC 636
D091/D092 SC 636
D091/D092 SC 770
Product Family Problem Desc
D091/D092 SC 770
D091/D092 SC 820
D091/D092 SC 820
D091/D092 SC 820
D091/D092 SC 820
D091/D092 SC 823
D091/D092 SC 823
D091/D092 SC 826
D091/D092 SC 826
D091/D092 SC 827
D091/D092 SC 827
D091/D092 SC 828
D091/D092 SC 829
D091/D092 SC 829
D091/D092 SC 833
D091/D092 SC 833
D091/D092 SC 835
D091/D092 SC 838
D091/D092 SC 862
D091/D092 SC 862
D091/D092 SC 990
D091/D092 SC 990
D091/D092 SC 991
D091/D092 SC 991
D091/D092 SC 994
M002/M003/M004 E 50
M002/M003/M004 E 51
M002/M003/M004 SC 161
M002/M003/M004 SC 161
M002/M003/M004 SC 195
M002/M003/M004 SC 195
M002/M003/M004 SC 195
M002/M003/M004 SC 202
M002/M003/M004 SC 202
Product Family Problem Desc
M002/M003/M004 SC 202
M002/M003/M004 SC 202
M002/M003/M004 SC 203
M002/M003/M004 SC 203
M002/M003/M004 SC 203
M002/M003/M004 SC 203
M002/M003/M004 SC 204
M002/M003/M004 SC 204
M002/M003/M004 SC 204
M002/M003/M004 SC 204
M002/M003/M004 SC 205
M002/M003/M004 SC 205
M002/M003/M004 SC 205
M002/M003/M004 SC 205
M002/M003/M004 SC 206
M002/M003/M004 SC 206
M002/M003/M004 SC 206
B140-B143/B163/B228 DEAD NO POWER
B246/B248/B249 LAN FAX SPECIFICATIONS / DRIVER SELECTION
C229/C233/C239 SC 05-50
D037/D038/D041 SUPPLY YIELD
D059/D060/D061 ERRATIC FINISHER OPERATION
D062/D063/D065/D066 USER TOOLS
M002/M003/M004 SC 220
M002/M003/M004 SC 220
M002/M003/M004 SC 220
M002/M003/M004 SC 220
M002/M003/M004 SC 220
M002/M003/M004 SC 221
M002/M003/M004 SC 221
M002/M003/M004 SC 221
M002/M003/M004 SC 221
M002/M003/M004 SC 221
Product Family Problem Desc
M002/M003/M004 SC 230
M002/M003/M004 SC 230
M002/M003/M004 SC 231
M002/M003/M004 SC 231
M002/M003/M004 SC 240
M002/M003/M004 SC 240
M002/M003/M004 SC 240
M002/M003/M004 SC 300
M002/M003/M004 SC 300
M002/M003/M004 SC 304
M002/M003/M004 SC 304
M002/M003/M004 SC 305
M002/M003/M004 SC 305
M002/M003/M004 SC 312
M002/M003/M004 SC 312
M002/M003/M004 SC 313
M002/M003/M004 SC 313
M002/M003/M004 SC 344
M002/M003/M004 SC 360
M002/M003/M004 SC 360
M002/M003/M004 SC 360
M002/M003/M004 SC 360
M002/M003/M004 SC 364
M002/M003/M004 SC 364
M002/M003/M004 SC 364
M002/M003/M004 SC 364
M002/M003/M004 SC 368
M002/M003/M004 SC 368
M002/M003/M004 SC 368
M002/M003/M004 SC 368
M002/M003/M004 SC 372
M002/M003/M004 SC 372
M002/M003/M004 SC 372
M002/M003/M004 SC 396
Product Family Problem Desc
M002/M003/M004 SC 396
M002/M003/M004 SC 396
M002/M003/M004 SC 400
M002/M003/M004 SC 400
M002/M003/M004 SC 400
M002/M003/M004 SC 400
M002/M003/M004 SC 400
M002/M003/M004 SC 400
M002/M003/M004 SC 401
M002/M003/M004 SC 401
M002/M003/M004 SC 401
M002/M003/M004 SC 401
M002/M003/M004 SC 401
M002/M003/M004 SC 401
M002/M003/M004 SC 402
M002/M003/M004 SC 402
M002/M003/M004 SC 402
M002/M003/M004 SC 402
M002/M003/M004 SC 402
M002/M003/M004 SC 402
M002/M003/M004 SC 406
M002/M003/M004 SC 406
M002/M003/M004 SC 406
M002/M003/M004 SC 406
M002/M003/M004 SC 406
M002/M003/M004 SC 406
M002/M003/M004 SC 420
M002/M003/M004 SC 420
M002/M003/M004 SC 420
M002/M003/M004 SC 420
M002/M003/M004 SC 424
M002/M003/M004 SC 424
M002/M003/M004 SC 424
M002/M003/M004 SC 428
Product Family Problem Desc
M002/M003/M004 SC 428
M002/M003/M004 SC 428
M002/M003/M004 SC 428
M002/M003/M004 SC 428
M002/M003/M004 SC 428
M002/M003/M004 SC 435
M002/M003/M004 SC 435
M002/M003/M004 SC 437
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 438
M002/M003/M004 SC 439
M002/M003/M004 SC 439
M002/M003/M004 SC 439
M002/M003/M004 SC 440
M002/M003/M004 SC 440
M002/M003/M004 SC 441
M002/M003/M004 SC 441
M002/M003/M004 SC 441
B147/B149/B190 SC 862
B147/B149/B190 SC 862
B230/B237 DOG EARS
D009/D011/D012/D013 SC 742
G178 FIERY
G179 PM COUNTER QUESTIONS
G179 PM COUNTER QUESTIONS
G179 PM COUNTER QUESTIONS
B089/B093 SC 590
Product Family Problem Desc
B089/B093 SC 590
B089/B093 SC 590
B234/B235/B236 TAB QUESTIONS
B246/B248/B249 SC 342
B246/B248/B249 PARTS
B276/B277 SC 903
D014/D015 DRIVERS
D017/D018/D019/D020 DJ 03
D052/D053/D054 SC 670
D062/D063/D065/D066 SPOTS-BLACK
D067/D068/D069/D072 SC 868
D067/D068/D069/D072 SC 868
D067/D068/D069/D072 SC 868
B003/B004/B006/B007 SC 997
B003/B004/B006/B007 SC 997
Product Family Problem Desc
B234/B235/B236 JAM CODE 161
B246/B248/B249 OPERATION PANEL, ERRATIC OPERATION
D027/D029 SUPPLIES
D059/D060/D061 SC 320
D084/D085 JAM CODE 026
D101/D102/D103 SC 750
G178 SPOTS-WHITE
M002/M003/M004 NO PUNCH
M002/M003/M004 SC 487
M002/M003/M004 SC 487
M002/M003/M004 SC 488
M002/M003/M004 SC 488
M002/M003/M004 SC 488
M002/M003/M004 SC 489
M002/M003/M004 SC 491
M002/M003/M004 SC 491
M002/M003/M004 SC 491
M002/M003/M004 SC 494
M002/M003/M004 SC 494
M002/M003/M004 SC 494
M002/M003/M004 SC 494
M002/M003/M004 SC 494
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 495
M002/M003/M004 SC 498
M002/M003/M004 SC 498
M002/M003/M004 SC 498
M002/M003/M004 SC 501
M002/M003/M004 SC 501
Product Family Problem Desc
M002/M003/M004 SC 501
M002/M003/M004 SC 501
M002/M003/M004 SC 501
M002/M003/M004 SC 502
M002/M003/M004 SC 502
M002/M003/M004 SC 502
M002/M003/M004 SC 502
M002/M003/M004 SC 502
M002/M003/M004 SC 503
M002/M003/M004 SC 503
M002/M003/M004 SC 503
M002/M003/M004 SC 503
M002/M003/M004 SC 503
M002/M003/M004 SC 504
M002/M003/M004 SC 504
M002/M003/M004 SC 504
M002/M003/M004 SC 504
M002/M003/M004 SC 504
M002/M003/M004 SC 505
M002/M003/M004 SC 505
M002/M003/M004 SC 505
M002/M003/M004 SC 505
M002/M003/M004 SC 505
M002/M003/M004 SC 506
M002/M003/M004 SC 506
M002/M003/M004 SC 506
M002/M003/M004 SC 506
M002/M003/M004 SC 506
M002/M003/M004 SC 507
M002/M003/M004 SC 507
M002/M003/M004 SC 507
M002/M003/M004 SC 507
M002/M003/M004 SC 507
M002/M003/M004 SC 529
Product Family Problem Desc
M002/M003/M004 SC 529
M002/M003/M004 SC 531
M002/M003/M004 SC 531
M002/M003/M004 SC 532
M002/M003/M004 SC 532
M002/M003/M004 SC 532
M002/M003/M004 SC 532
M002/M003/M004 SC 532
M002/M003/M004 SC 532
M002/M003/M004 SC 533
M002/M003/M004 SC 533
M002/M003/M004 SC 533
M002/M003/M004 SC 533
M002/M003/M004 SC 533
M002/M003/M004 SC 533
M002/M003/M004 SC 534
M002/M003/M004 SC 534
M002/M003/M004 SC 534
M002/M003/M004 SC 534
M002/M003/M004 SC 534
M002/M003/M004 SC 534
M002/M003/M004 SC 541
M002/M003/M004 SC 541
M002/M003/M004 SC 542
M002/M003/M004 SC 542
M002/M003/M004 SC 543
M002/M003/M004 SC 543
M002/M003/M004 SC 543
M002/M003/M004 SC 543
M002/M003/M004 SC 544
M002/M003/M004 SC 544
M002/M003/M004 SC 544
M002/M003/M004 SC 544
M002/M003/M004 SC 545
Product Family Problem Desc
M002/M003/M004 SC 545
M002/M003/M004 SC 547
M002/M003/M004 SC 547
M002/M003/M004 SC 547
M002/M003/M004 SC 557
M002/M003/M004 SC 557
M002/M003/M004 SC 559
M002/M003/M004 SC 559
M002/M003/M004 SC 584
M002/M003/M004 SC 584
M002/M003/M004 SC 584
M002/M003/M004 SC 584
B140-B143/B163/B228 SC 742
B140-B143/B163/B228 SC 742
B140-B143/B163/B228 FIRMWARE LOADING ISSUES
B234/B235/B236 JAM CODE 021
D009/D011/D012/D013 DJ 53
D014/D015 SC 412
D014/D015 SD CARD QUESTIONS
D016 ADDRESS BOOK
D023/D025 INSTALLATION QUESTIONS
D052/D053/D054 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D052/D053/D054 SP MODES
D062/D063/D065/D066 FIRMWARE LOADING ISSUES
D016 SC 670
D016 SC 670
D023/D025 LAN FAX SPECIFICATIONS / DRIVER SELECTION
D078/D079 SC 997
D078/D079 SC 997
D078/D079 SC 997
G112/G113/G116 SC 500
G112/G113/G116 SC 500
G112/G113/G116 SC 500
M002/M003/M004 SC 870
B178/B180/B202 BYPASS TRAY ISSUES
B178/B180/B202 BYPASS TRAY ISSUES
D009/D011/D012/D013 SC 547
D009/D011/D012/D013 SC 547
D062/D063/D065/D066 NO TX/RX
D062/D063/D065/D066 NO TX/RX
D084/D085 SC 672
B132/B200 FIERY
B205/B209 SC 590
B205/B209 SC 590
B234/B235/B236 CANNOT PRINT ACROSS NETWORK
B234/B235/B236 SC 494
B234/B235/B236 CANNOT PRINT ACROSS NETWORK
B234/B235/B236 BOOKLETMAKER SERVICE CODES
B246/B248/B249 CANNOT PRINT ACROSS NETWORK
B246/B248/B249 CANNOT PRINT ACROSS NETWORK
D062/D063/D065/D066 @ REMOTE
D078/D079 FIERY
D081/D082 CANNOT PRINT ACROSS NETWORK
D081/D082 CANNOT PRINT ACROSS NETWORK
D081/D082 KEY COUNTER INFORMATION
D081/D082 KEY COUNTER INFORMATION
M002/M003/M004 SC 995
M078/D097 FIERY
B230/B237 COLOR MISSING
D017/D018/D019/D020 TX PROBLEM
D017/D018/D019/D020 SC 920
D017/D018/D019/D020 SC 877
D017/D018/D019/D020 SC 856
D017/D018/D019/D020 SC 851
D017/D018/D019/D020 SC 853
D017/D018/D019/D020 SC 854
D017/D018/D019/D020 SC 851
D017/D018/D019/D020 SC 920
D017/D018/D019/D020 SC 856
D017/D018/D019/D020 SC 877
D017/D018/D019/D020 SC 858
D017/D018/D019/D020 SC 859
D017/D018/D019/D020 SC 816
D017/D018/D019/D020 SC 857
D017/D018/D019/D020 SC 859
D017/D018/D019/D020 SC 858
D017/D018/D019/D020 SC 858
D017/D018/D019/D020 SC 858
Product Family Problem Desc
D017/D018/D019/D020 SC 858
D017/D018/D019/D020 SC 858
D017/D018/D019/D020 SC 816
A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
A292/A293/B098 SC 300
B064/B065 DRIVERS
B070/B071 PARTS
B132/B200 PARTS
B222/B224/G878 SC 681
B234/B235/B236 IMAGE SHIFTING
D101/D102/D103 DRIVERS
G178 PLEASE WAIT FUSER UP TO TEMP
M002/M003/M004 DRIVERS
B222/B224/G878 DJ 54
B222/B224/G878 DJ 54
B222/B224/G878 DJ 54
D017/D018/D019/D020 SC 389
D017/D018/D019/D020 SC 391
D017/D018/D019/D020 SC 389
D017/D018/D019/D020 SC 390
D017/D018/D019/D020 SC 390
D017/D018/D019/D020 SC 391
D059/D060/D061 FIERY
D062/D063/D065/D066 USER TOOLS
Product Family Problem Desc
D081/D082 DEVELOPER AGITATION CODES
D081/D082 DEVELOPER AGITATION CODES
D081/D082 SC 410
D081/D082 POSTSCRIPT
M002/M003/M004 SC 746
M002/M003/M004 SC 746
M002/M003/M004 SC 746
M002/M003/M004 SC 746
M002/M003/M004 SC 746
M002/M003/M004 SC 747
M002/M003/M004 SC 747
M002/M003/M004 SC 747
M002/M003/M004 SC 747
M002/M003/M004 SC 747
M002/M003/M004 SC 748
M002/M003/M004 SC 748
M002/M003/M004 SC 748
M002/M003/M004 SC 748
M002/M003/M004 SC 748
M002/M003/M004 SC 753
M002/M003/M004 SC 753
M002/M003/M004 SC 753
M002/M003/M004 SC 753
M002/M003/M004 SC 753
M002/M003/M004 SC 754
M002/M003/M004 SC 754
M002/M003/M004 SC 754
M002/M003/M004 SC 754
M002/M003/M004 SC 755
M002/M003/M004 SC 755
M002/M003/M004 SC 755
M002/M003/M004 SC 755
M002/M003/M004 SC 755
M002/M003/M004 SC 760
Product Family Problem Desc
M002/M003/M004 SC 760
M002/M003/M004 SC 760
M002/M003/M004 SC 760
M002/M003/M004 SC 760
M002/M003/M004 SC 761
M002/M003/M004 SC 761
M002/M003/M004 SC 761
M002/M003/M004 SC 761
M002/M003/M004 SC 761
M002/M003/M004 SC 762
M002/M003/M004 SC 762
M002/M003/M004 SC 762
M002/M003/M004 SC 763
M002/M003/M004 SC 763
M002/M003/M004 SC 763
M002/M003/M004 SC 763
M002/M003/M004 SC 763
M002/M003/M004 SC 764
M002/M003/M004 SC 764
M002/M003/M004 SC 764
M002/M003/M004 SC 764
M002/M003/M004 SC 765
M002/M003/M004 SC 765
M002/M003/M004 SC 765
M002/M003/M004 SC 765
M002/M003/M004 SC 765
M002/M003/M004 SC 766
M002/M003/M004 SC 766
M002/M003/M004 SC 766
M002/M003/M004 SC 766
M002/M003/M004 SC 766
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 767
Product Family Problem Desc
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 767
M002/M003/M004 SC 770
M002/M003/M004 SC 770
M002/M003/M004 SC 770
M002/M003/M004 SC 770
M002/M003/M004 SC 770
M002/M003/M004 SC 771
M002/M003/M004 SC 771
M002/M003/M004 SC 771
M002/M003/M004 SC 771
M002/M003/M004 SC 771
M002/M003/M004 SC 772
M002/M003/M004 SC 772
M002/M003/M004 SC 772
M002/M003/M004 SC 772
M002/M003/M004 SC 773
M002/M003/M004 SC 773
M002/M003/M004 SC 773
M002/M003/M004 SC 773
M002/M003/M004 SC 775
M002/M003/M004 SC 775
M002/M003/M004 SC 775
M002/M003/M004 SC 775
M002/M003/M004 SC 775
M002/M003/M004 SC 776
M002/M003/M004 SC 776
M002/M003/M004 SC 776
M002/M003/M004 SC 776
M002/M003/M004 SC 776
Product Family Problem Desc
M002/M003/M004 SC 778
M002/M003/M004 SC 778
M002/M003/M004 SC 778
M002/M003/M004 SC 778
M002/M003/M004 SC 778
M002/M003/M004 SC 778
M002/M003/M004 SC 779
M002/M003/M004 SC 779
M002/M003/M004 SC 779
M002/M003/M004 SC 779
B070/B071 SC 670
B070/B071 SC 670
B070/B071 SC 670
B070/B071 SC 670
B070/B071 SC 670
B070/B071 SC 670
B070/B071 SCANNER CONFIGURATION
B070/B071 SC 670
B079/082/135/138/182/ PAPER SIZE QUESTIONS
183
B132/B200 JAM CODE 055
D014/D015 SC 542
D014/D015 PRINT OPTION NOT RECOGNIZED
D014/D015 SC 542
D014/D015 SC 542
D017/D018/D019/D020 SC 632
D017/D018/D019/D020 SC 633
D052/D053/D054 SC 547
D052/D053/D054 SC 547
D052/D053/D054 SC 547
D052/D053/D054 ADF ORIGINAL TABLE KEEPS RISING AND
FALLING
Product Family Problem Desc
D052/D053/D054 PASSWORDS
D059/D060/D061 ERROR MESSAGES
D059/D060/D061 SCANNER OPTION NOT RECOGNIZED
D081/D082 USER CODE QUESTIONS
D081/D082 PRINT OPTION NOT RECOGNIZED
D081/D082 SCAN TO FOLDER
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 783
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 787
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 788
M002/M003/M004 SC 789
Product Family Problem Desc
M002/M003/M004 SC 789
M002/M003/M004 SC 789
M002/M003/M004 SC 790
M002/M003/M004 SC 790
M002/M003/M004 SC 790
M002/M003/M004 SC 790
M002/M003/M004 SC 790
M002/M003/M004 SC 791
M002/M003/M004 SC 791
M002/M003/M004 SC 791
M002/M003/M004 SC 791
M002/M003/M004 SC 791
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 793
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
Product Family Problem Desc
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 794
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 799
M002/M003/M004 SC 817
M002/M003/M004 SC 819
M002/M003/M004 SC 819
M002/M003/M004 SC 819
M002/M003/M004 SC 819
M002/M003/M004 SC 820
M002/M003/M004 SC 820
M002/M003/M004 SC 820
M002/M003/M004 SC 820
M002/M003/M004 SC 821
M002/M003/M004 SC 821
M002/M003/M004 SC 822
M002/M003/M004 SC 822
M002/M003/M004 SC 822
M002/M003/M004 SC 823
M002/M003/M004 SC 823
M002/M003/M004 SC 823
M002/M003/M004 SC 824
Product Family Problem Desc
M002/M003/M004 SC 824
M002/M003/M004 SC 824
M002/M003/M004 SC 824
M002/M003/M004 SC 829
M002/M003/M004 SC 829
M002/M003/M004 SC 833
M002/M003/M004 SC 833
M002/M003/M004 SC 833
A283/A284 WASTE TONER FULL DISPLAYED
A283/A284 WASTE TONER FULL DISPLAYED
B003/B004/B006/B007 JAM CODE 004
B003/B004/B006/B007 JAM CODE 004
B003/B004/B006/B007 JAM CODE 004
B070/B071 SC 672
B070/B071 SC 672
B070/B071 SC 672
B070/B071 SC 672
B070/B071 SC 672
B079/082/135/138/182/ JAM CODE 069
183
B234/B235/B236 @ REMOTE
B246/B248/B249 NO TX/RX
B246/B248/B249 @ REMOTE
D014/D015 JAM CODE 029
D014/D015 NO TX/RX
D014/D015 @ REMOTE
D016 SD CARD QUESTIONS
D016 @ REMOTE
D052/D053/D054 NO TX/RX
D052/D053/D054 @ REMOTE
D059/D060/D061 SD CARD QUESTIONS
D059/D060/D061 PARTS
D062/D063/D065/D066 SD CARD QUESTIONS
Product Family Problem Desc
D062/D063/D065/D066 NO TX/RX
D062/D063/D065/D066 @ REMOTE
D078/D079 @ REMOTE
D081/D082 SC 360
D081/D082 NO TX/RX
D081/D082 @ REMOTE
D081/D082 FAX OPTION NOT RECOGNIZED
D101/D102/D103 SD CARD QUESTIONS
D101/D102/D103 @ REMOTE
D101/D102/D103 SC 204
M002/M003/M004 @ REMOTE
M002/M003/M004 SC 834
M002/M003/M004 SC 834
M002/M003/M004 SC 834
M002/M003/M004 SC 838
M002/M003/M004 SC 851
M002/M003/M004 SC 851
M002/M003/M004 SC 853
M002/M003/M004 SC 854
M002/M003/M004 SC 855
M002/M003/M004 SC 856
M002/M003/M004 SC 857
M002/M003/M004 SC 857
M002/M003/M004 SC 858
M002/M003/M004 SC 859
M002/M003/M004 SC 859
M002/M003/M004 SC 860
M002/M003/M004 SC 860
M002/M003/M004 SC 861
M002/M003/M004 SC 861
M002/M003/M004 SC 861
M002/M003/M004 SC 861
M002/M003/M004 SC 861
Product Family Problem Desc
M002/M003/M004 SC 862
M002/M003/M004 SC 862
M002/M003/M004 SC 863
M002/M003/M004 SC 864
M002/M003/M004 SC 864
M002/M003/M004 SC 864
M002/M003/M004 SC 865
M002/M003/M004 SC 866
M002/M003/M004 SC 866
M002/M003/M004 SC 867
M002/M003/M004 SC 868
M002/M003/M004 SC 868
M002/M003/M004 SC 868
M002/M003/M004 SC 870
M002/M003/M004 SC 870
M002/M003/M004 SC 870
M002/M003/M004 SC 872
M002/M003/M004 SC 872
M002/M003/M004 SC 873
M002/M003/M004 SC 873
D084/D085 SC 819
D084/D085 SC 819
D084/D085 SC 819
G133 SC 243
LX80F/LX80M SC 200
LX80F/LX80M SC 200
LX80F/LX80M SC 200
LX80F/LX80M SC 200
M035/M036 SC 531
M047 SC 622
M047 SC 202
M047 SC 202
M047 SC 220
M047 SC 220
Product Family Problem Desc
M047 SC 220
M047 SC 221
M047 SC 221
M047 SC 221
M047 SC 230
M047 SC 230
M047 SC 230
M047 SC 240
M047 SC 240
M047 SC 300
M047 SC 300
M047 SC 330
M047 SC 330
M047 SC 520
M047 SC 520
M047 SC 520
M047 SC 530
M047 SC 530
M047 SC 530
M047 SC 531
M047 SC 531
M047 SC 531
M047 SC 541
M047 SC 541
M047 SC 542
M047 SC 542
M047 SC 542
M047 SC 542
M047 SC 543
M047 SC 543
M047 SC 543
M047 SC 544
M047 SC 544
M047 SC 544
Product Family Problem Desc
M047 SC 545
M047 SC 545
M047 SC 545
M047 SC 547
M047 SC 547
M047 SC 547
M047 SC 559
M047 SC 559
M047 SC 620
M047 SC 669
M047 SC 687
M047 SC 641
M047 SC 641
M047 SC 670
M047 SC 670
M047 SC 670
M047 SC 819
M047 SC 819
M047 SC 819
M047 SC 819
M047 SC 820
M047 SC 833
M047 SC 833
M047 SC 851
M047 SC 853
M047 SC 854
M047 SC 855
M047 SC 855
M047 SC 856
M047 SC 856
M047 SC 857
M047 SC 858
M047 SC 858
M047 SC 859
Product Family Problem Desc
M047 SC 859
M047 SC 859
M047 SC 860
M047 SC 669
B064/B065 SC 611
B064/B065 ADD STAPLE INDICATION
B064/B065 ADD STAPLE INDICATION
B064/B065 SC 611
B064/B065 SC 611
B064/B065 SC 611
B295/B297 SC 520
C267 NO MASTER FEED INDICATED ON DISPLAY
D014/D015 PRINTS PAGES OVER AND OVER FROM RECEIVE
FILE
D027/D029 STREAKS
D052/D053/D054 SC 611
D052/D053/D054 JAM CODE 004
D052/D053/D054 SC 611
D059/D060/D061 PARTS
D062/D063/D065/D066 SC 829
LX80F/LX80M SC 201
LX80F/LX80M SC 202
LX80F/LX80M SC 202
LX80F/LX80M SC 202
LX80F/LX80M SC 203
LX80F/LX80M SC 203
LX80F/LX80M SC 203
Product Family Problem Desc
LX80F/LX80M SC 230
LX80F/LX80M SC 230
LX80F/LX80M SC 231
LX80F/LX80M SC 232
LX80F/LX80M SC 234
LX80F/LX80M SC 233
LX80F/LX80M SC 235
LX80F/LX80M SC 241
LX80F/LX80M SC 241
LX80F/LX80M SC 241
LX80F/LX80M SC 242
LX80F/LX80M SC 242
LX80F/LX80M SC 243
M002/M003/M004 SC 874
M002/M003/M004 SC 874
M002/M003/M004 SC 875
M002/M003/M004 SC 875
M002/M003/M004 SC 876
M002/M003/M004 SC 876
M002/M003/M004 SC 876
M002/M003/M004 SC 876
M002/M003/M004 SC 876
M002/M003/M004 SC 877
M002/M003/M004 SC 877
M002/M003/M004 SC 878
M002/M003/M004 SC 900
M002/M003/M004 SC 900
M002/M003/M004 SC 901
M002/M003/M004 SC 901
M002/M003/M004 SC 901
M002/M003/M004 SC 910
M002/M003/M004 SC 911
M002/M003/M004 SC 912
Product Family Problem Desc
M002/M003/M004 SC 913
M002/M003/M004 SC 914
M002/M003/M004 SC 919
M002/M003/M004 SC 920
M002/M003/M004 SC 920
M002/M003/M004 SC 921
M047 SC 877
M047 SC 877
M047 SC 861
M047 SC 861
M047 SC 861
M047 SC 861
M047 SC 863
M047 SC 864
M047 SC 865
M047 SC 866
M047 SC 867
M047 SC 868
M047 SC 868
M047 SC 868
M047 SC 870
M047 SC 870
M047 SC 870
M047 SC 872
M047 SC 872
M047 SC 873
M047 SC 874
M047 SC 874
M047 SC 876
M047 SC 876
M047 SC 876
M047 SC 876
M047 SC 876
M047 SC 876
Product Family Problem Desc
M047 SC 876
M047 SC 878
M047 SC 878
M047 SC 900
M047 SC 920
M047 SC 920
M047 SC 921
M047 SC 990
M047 SC 990
M047 SC 990
M047 SC 991
M047 SC 991
M047 SC 991
M047 SC 992
M047 SC 863
M047 SC 864
M047 SC 865
M047 SC 866
M047 SC 873
M047 SC 875
M047 SC 875
M047 SC 876
M047 SC 877
M047 SC 878
M047 SC 920
M047 SC 998
M047 SC 998
M047 JAM CODE 001
M047 JAM CODE 001
M047 JAM CODE 017
M047 JAM CODE 017
M047 JAM CODE 018
M047 JAM CODE 018
M047 JAM CODE 019
Product Family Problem Desc
M047 JAM CODE 019
M047 JAM CODE 020
M047 JAM CODE 020
M047 JAM CODE 019
M047 JAM CODE 021
M047 JAM CODE 021
M047 JAM CODE 022
M047 JAM CODE 022
M047 JAM CODE 023
M047 JAM CODE 023
M047 JAM CODE 024
M047 JAM CODE 024
M047 JAM CODE 025
M047 JAM CODE 025
M047 JAM CODE 032
M047 JAM CODE 032
M047 JAM CODE 032
M047 JAM CODE 051
M047 JAM CODE 052
M047 JAM CODE 053
M047 JAM CODE 053
M047 JAM CODE 054
M047 JAM CODE 054
M047 JAM CODE 051
M047 JAM CODE 052
M078/D097 SC 601
M078/D097 SC 601
B089/B093 PASSWORDS
B147/B149/B190 SC 868
B147/B149/B190 SC 868
B147/B149/B190 SC 868
B205/B209 SCANNER OPTION NOT RECOGNIZED
B276/B277 RX PROBLEM
D007/D008 15-03
Product Family Problem Desc
D016 SC 195
D016 DRIVERS
D016 SC 101
D016 SC 101
D016 SC 101
D016 SC 101
D016 SC 101
D016 SC 120
D016 SC 120
D016 SC 120
D016 SC 120
D016 SC 121
D016 SC 121
D016 SC 121
D016 SC 124
D016 SC 124
D016 SC 125
D016 SC 125
D016 SC 125
D016 SC 126
D016 SC 126
D016 SC 126
D016 SC 127
D016 SC 127
D016 SC 128
D016 SC 128
D016 SC 128
D016 SC 128
D016 SC 129
D016 SC 129
D016 SC 129
D016 SC 129
D016 SC 141
D016 SC 141
Product Family Problem Desc
D016 SC 141
D016 SC 142
D016 SC 142
D016 SC 142
D016 SC 143
D016 SC 143
D016 SC 143
D016 SC 143
D016 SC 144
D016 SC 144
D016 SC 161
D016 SC 161
D016 SC 180
D016 SC 180
D016 SC 180
D016 SC 181
D016 SC 181
D016 SC 181
D016 SC 183
D016 SC 183
D016 SC 183
D016 SC 182
D016 SC 182
D016 SC 182
D016 SC 185
D016 SC 185
D016 SC 185
D016 SC 185
D016 SC 185
D016 SC 186
D016 SC 186
D016 SC 186
D016 SC 186
D016 SC 186
Product Family Problem Desc
D016 SC 187
D016 SC 187
D016 SC 187
D016 SC 188
D016 SC 188
D016 SC 188
D016 SC 202
D016 SC 202
D016 SC 204
D016 SC 204
D016 SC 206
D016 SC 206
D016 SC 208
D016 SC 208
D016 SC 230
D016 SC 231
D016 SC 232
D016 SC 233
D016 SC 234
D016 SC 235
D016 SC 236
D016 SC 237
D016 SC 240
D016 SC 241
D016 SC 241
D016 SC 242
D016 SC 243
D016 SC 243
D016 SC 242
D017/D018/D019/D020 NO DIAL TONE
D037/D038/D041 NOISE
D046/D049 SC 873
D046/D049 SC 873
Product Family Problem Desc
D046/D049 SC 873
D084/D085 SC 553
D084/D085 SC 553
D084/D085 SC 553
D084/D085 SC 925
D084/D085 SC 925
D084/D085 SC 873
D084/D085 SC 873
D091/D092 SC 442
D091/D092 SC 442
D091/D092 SC 442
D091/D092 ALL FILES GO INTO MEMORY
D101/D102/D103 JAM CODE 021
G112/G113/G116 PARTS
G133 SC 293
G133 SC 293
G133 SC 293
G133 SC 293
G133 SC 293
G133 SC 293
G133 SC 294
G133 SC 294
G133 SC 295
G133 SC 295
G133 SC 295
G133 SC 296
G133 SC 360
G133 SC 360
G133 SC 360
G133 SC 361
G133 SC 361
G133 SC 361
G133 SC 362
Product Family Problem Desc
G133 SC 362
G133 SC 362
G133 SC 363
G133 SC 363
G133 SC 363
G133 SC 372
G133 SC 372
G133 SC 372
G133 SC 372
G133 SC 373
G133 SC 373
G133 SC 373
G133 SC 373
G133 SC 374
G133 SC 374
G133 SC 374
G133 SC 374
G133 SC 375
G133 SC 375
G133 SC 375
G133 SC 375
G133 SC 372
G133 SC 372
G133 SC 373
G133 SC 373
G133 SC 374
G133 SC 374
G133 SC 375
G133 SC 375
G133 SC 380
G133 SC 380
G133 SC 380
G133 SC 396
G133 SC 396
Product Family Problem Desc
G133 SC 396
G133 SC 396
G133 SC 396
G133 SC 397
G133 SC 397
G133 SC 397
G133 SC 397
G133 SC 397
G133 SC 398
G133 SC 398
G133 SC 398
G133 SC 398
G133 SC 398
G133 SC 399
G133 SC 399
G133 SC 399
G133 SC 399
G133 SC 399
G133 SC 400
G133 SC 400
G133 SC 400
G133 SC 400
G133 SC 400
G133 SC 400
G133 SC 441
G133 SC 441
G133 SC 441
G133 SC 441
G133 SC 442
G133 SC 442
G133 SC 442
G133 SC 442
G133 SC 443
G133 SC 443
Product Family Problem Desc
G133 SC 443
G133 SC 443
G133 SC 443
G133 SC 443
G133 SC 452
G133 SC 452
G133 SC 452
G133 SC 452
G133 SC 460
G133 SC 460
G133 SC 460
G133 SC 296
G133 SC 294
G158 SC 400
G158 SC 400
G158 SC 307
G158 SC 307
G158 SC 307
G160/G161 SC 360
G160/G161 SC 360
G160/G161 SC 532
G176/G177 SC 824
G176/G177 SC 824
G176/G177 SC 824
G176/G177 SC 824
G178 FIERY
H306/H310/H311 Oct-73
LX66 SC 111
LX66 SC 111
LX66 SC 120
LX66 SC 120
LX66 SC 120
LX66 SC 142
Product Family Problem Desc
LX66 SC 142
LX66 SC 143
LX66 SC 143
LX66 SC 143
LX66 SC 143
LX66 SC 144
LX66 SC 144
LX66 SC 144
LX66 SC 144
LX66 SC 145
LX66 SC 145
LX66 SC 145
LX66 SC 145
LX66 SC 155
LX66 SC 155
LX66 SC 161
LX66 SC 161
LX66 SC 165
LX66 SC 165
LX66 SC 199
LX66 SC 199
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
Product Family Problem Desc
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 200
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
M002/M003/M004 SC 951
M002/M003/M004 SC 951
M002/M003/M004 SC 954
M002/M003/M004 SC 954
M002/M003/M004 SC 954
M002/M003/M004 SC 954
M002/M003/M004 SC 954
M002/M003/M004 SC 954
M002/M003/M004 SC 955
M002/M003/M004 SC 955
M002/M003/M004 SC 955
M002/M003/M004 SC 955
M002/M003/M004 SC 965
M002/M003/M004 SC 966
M002/M003/M004 SC 966
M002/M003/M004 SC 966
M002/M003/M004 SC 966
M002/M003/M004 SC 990
Product Family Problem Desc
M002/M003/M004 SC 991
M002/M003/M004 SC 991
M002/M003/M004 SC 992
M002/M003/M004 SC 994
M002/M003/M004 SC 995
M002/M003/M004 SC 995
M002/M003/M004 SC 995
M002/M003/M004 SC 995
M002/M003/M004 SC 997
M002/M003/M004 SC 997
M002/M003/M004 SC 998
M002/M003/M004 SC 998
M002/M003/M004 SC 998
M002/M003/M004 JAM CODE 003
M002/M003/M004 JAM CODE 003
M002/M003/M004 JAM CODE 004
M002/M003/M004 JAM CODE 004
M002/M003/M004 JAM CODE 005
M002/M003/M004 JAM CODE 005
M002/M003/M004 JAM CODE 006
M002/M003/M004 JAM CODE 006
M002/M003/M004 JAM CODE 007
M002/M003/M004 JAM CODE 007
M002/M003/M004 JAM CODE 008
M002/M003/M004 JAM CODE 008
M002/M003/M004 JAM CODE 009
M002/M003/M004 JAM CODE 009
M002/M003/M004 JAM CODE 011
M002/M003/M004 JAM CODE 012
M002/M003/M004 JAM CODE 013
M002/M003/M004 JAM CODE 014
M002/M003/M004 JAM CODE 015
M002/M003/M004 JAM CODE 016
M002/M003/M004 JAM CODE 017
Product Family Problem Desc
M002/M003/M004 JAM CODE 018
M002/M003/M004 JAM CODE 019
M002/M003/M004 JAM CODE 020
M002/M003/M004 JAM CODE 021
M002/M003/M004 JAM CODE 022
M002/M003/M004 JAM CODE 023
M002/M003/M004 JAM CODE 024
M002/M003/M004 JAM CODE 025
M002/M003/M004 JAM CODE 026
M002/M003/M004 JAM CODE 027
M002/M003/M004 JAM CODE 028
M002/M003/M004 JAM CODE 053
M002/M003/M004 JAM CODE 053
M002/M003/M004 JAM CODE 054
M002/M003/M004 JAM CODE 054
M002/M003/M004 JAM CODE 055
M002/M003/M004 JAM CODE 055
M002/M003/M004 JAM CODE 056
M002/M003/M004 JAM CODE 056
M002/M003/M004 JAM CODE 057
M002/M003/M004 JAM CODE 057
M002/M003/M004 JAM CODE 058
M002/M003/M004 JAM CODE 058
M002/M003/M004 JAM CODE 059
M002/M003/M004 JAM CODE 059
M002/M003/M004 JAM CODE 060
M002/M003/M004 JAM CODE 061
M002/M003/M004 JAM CODE 062
M002/M003/M004 JAM CODE 063
M002/M003/M004 JAM CODE 064
M002/M003/M004 JAM CODE 065
M002/M003/M004 JAM CODE 066
M002/M003/M004 JAM CODE 067
M002/M003/M004 JAM CODE 068
Product Family Problem Desc
M002/M003/M004 JAM CODE 069
M002/M003/M004 JAM CODE 071
M002/M003/M004 JAM CODE 072
M002/M003/M004 JAM CODE 073
M002/M003/M004 JAM CODE 074
M002/M003/M004 JAM CODE 075
M002/M003/M004 JAM CODE 076
M002/M003/M004 JAM CODE 077
M002/M003/M004 JAM CODE 078
M002/M003/M004 JAM CODE 099
M002/M003/M004 JAM CODE 101
M002/M003/M004 JAM CODE 102
M002/M003/M004 JAM CODE 103
M002/M003/M004 JAM CODE 104
M002/M003/M004 JAM CODE 105
M002/M003/M004 JAM CODE 106
M002/M003/M004 JAM CODE 107
M002/M003/M004 JAM CODE 108
M002/M003/M004 JAM CODE 109
M002/M003/M004 JAM CODE 110
M002/M003/M004 JAM CODE 111
M002/M003/M004 JAM CODE 130
M002/M003/M004 JAM CODE 131
M002/M003/M004 JAM CODE 132
M002/M003/M004 JAM CODE 133
M002/M003/M004 JAM CODE 134
M002/M003/M004 JAM CODE 135
M002/M003/M004 JAM CODE 136
M002/M003/M004 JAM CODE 137
M002/M003/M004 JAM CODE 138
M002/M003/M004 JAM CODE 139
M002/M003/M004 JAM CODE 140
M002/M003/M004 JAM CODE 141
M002/M003/M004 JAM CODE 142
Product Family Problem Desc
M002/M003/M004 JAM CODE 143
M002/M003/M004 JAM CODE 144
M002/M003/M004 JAM CODE 145
M002/M003/M004 JAM CODE 146
M002/M003/M004 JAM CODE 147
M002/M003/M004 JAM CODE 148
M002/M003/M004 JAM CODE 149
M002/M003/M004 JAM CODE 150
M002/M003/M004 JAM CODE 151
D016 SC 250
D016 SC 250
D016 SC 251
D016 SC 252
D016 SC 253
D016 SC 254
D016 SC 255
D016 SC 256
D016 SC 257
D016 SC 251
D016 SC 252
D016 SC 253
D016 SC 254
D016 SC 255
D016 SC 256
D016 SC 257
D016 SC 258
D016 SC 259
D016 SC 260
D016 SC 261
D016 SC 270
D016 SC 270
D016 SC 271
D016 SC 271
D016 SC 272
Product Family Problem Desc
D016 SC 272
D016 SC 285
D016 SC 285
D016 SC 300
D016 SC 300
D016 SC 300
D016 SC 300
D016 SC 301
D016 SC 301
D016 SC 301
D016 SC 301
D016 SC 302
D016 SC 302
D016 SC 302
D016 SC 302
D016 SC 303
D016 SC 303
D016 SC 303
D016 SC 303
D017/D018/D019/D020 SC 398
D017/D018/D019/D020 SC 399
D017/D018/D019/D020 SC 651
D017/D018/D019/D020 SC 669
D017/D018/D019/D020 SC 669
D059/D060/D061 @ REMOTE
D081/D082 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D081/D082 FAX FORWARDING QUESTIONS
G178 SC 819
G188/G189 CANNOT ENTER SP MODES
Product Family Problem Desc
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 201
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 202
LX66 SC 203
LX66 SC 203
LX66 SC 203
LX66 SC 203
LX66 SC 203
LX66 SC 203
LX66 SC 203
LX66 SC 203
B003/B004/B006/B007 SC 391
B003/B004/B006/B007 SC 391
B003/B004/B006/B007 SC 391
B132/B200 SC 242
B132/B200 SC 242
B140-B143/B163/B228 PUNCH JAM
B222/B224/G878 ERRATIC STAPLER OPERATION
Product Family Problem Desc
B234/B235/B236 SCAN TO FOLDER
B234/B235/B236 SCAN TO FOLDER
C262/C265 PARTS
C262/C265 PARTS
D014/D015 SCAN TO FOLDER
D014/D015 SCAN TO FOLDER
D052/D053/D054 0-81
D059/D060/D061 SCAN TO FOLDER
G133 SC 460
LX66 SC 230
LX66 SC 230
LX66 SC 230
LX66 SC 230
LX66 SC 230
LX66 SC 230
LX66 SC 241
LX66 SC 241
LX66 SC 241
LX66 SC 241
LX66 SC 241
LX66 SC 241
LX66 SC 241
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
Product Family Problem Desc
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX66 SC 242
LX80F/LX80M SC 250
LX80F/LX80M SC 260
LX80F/LX80M SC 271
LX80F/LX80M SC 280
LX80F/LX80M SC 290
LX80F/LX80M SC 291
LX80F/LX80M SC 292
LX80F/LX80M SC 293
LX80F/LX80M SC 294
LX80F/LX80M SC 840
B234/B235/B236 SC 829
B234/B235/B236 SC 829
B234/B235/B236 SC 829
B234/B235/B236 SC 829
B234/B235/B236 E 01
B234/B235/B236 E 02
B234/B235/B236 E 03
B234/B235/B236 E 04
B234/B235/B236 E 04
B234/B235/B236 E 04
B234/B235/B236 E 05
B234/B235/B236 E 05
B234/B235/B236 E 05
B234/B235/B236 E 06
B234/B235/B236 E 06
B234/B235/B236 E 06
B234/B235/B236 E 40
Product Family Problem Desc
B234/B235/B236 E 20
B234/B235/B236 E 21
B234/B235/B236 E 21
B234/B235/B236 E 22
B234/B235/B236 E 22
B234/B235/B236 E 23
B234/B235/B236 E 23
B234/B235/B236 E 30
B234/B235/B236 E 31
B234/B235/B236 E 32
B234/B235/B236 E 33
B234/B235/B236 E 34
B234/B235/B236 E 35
B234/B235/B236 E 36
B234/B235/B236 E 36
B234/B235/B236 E 41
B234/B235/B236 E 42
B234/B235/B236 E 43
B234/B235/B236 E 44
B234/B235/B236 E 44
B234/B235/B236 E 44
B234/B235/B236 E 50
B234/B235/B236 E 51
D017/D018/D019/D020 DF FEED IN JAMS
D052/D053/D054 SC 700
D052/D053/D054 SC 306
D081/D082 SC 101
D081/D082 SC 101
D081/D082 SC 101
D081/D082 SC 101
D081/D082 SC 101
D081/D082 SC 120
D081/D082 SC 120
Product Family Problem Desc
D081/D082 SC 120
D081/D082 SC 121
D081/D082 SC 121
D081/D082 SC 121
D081/D082 SC 141
D081/D082 SC 141
D081/D082 SC 141
D081/D082 SC 141
D081/D082 SC 142
D081/D082 SC 142
D081/D082 SC 142
D081/D082 SC 142
D081/D082 SC 144
D081/D082 SC 144
G178 ADD TONER CONDITION
B234/B235/B236 JAM CODE 021
D017/D018/D019/D020 SC 742
D017/D018/D019/D020 SC 742
D017/D018/D019/D020 SC 742
D017/D018/D019/D020 SC 742
G104/G160/G190 SC 400
G104/G160/G190 SC 400
LX80F/LX80M SC 841
LX80F/LX80M SC 841
LX80F/LX80M SC 900
LX80F/LX80M SC 900
LX80F/LX80M SC 901
LX80F/LX80M SC 902
M018/M019 SC 400
M018/M019 SC 400
M018/M019 SC 400
Product Family Problem Desc
B070/B071 FIERY
B132/B200 FIERY
B132/B200 FIERY
B147/B149/B190 SC 686
B147/B149/B190 SC 686
B147/B149/B190 SC 686
B147/B149/B190 SC 686
D009/D011/D012/D013 JAM CODE 052
D062/D063/D065/D066 SUPPLIES
D081/D082 SC 860
D081/D082 SC 863
D101/D102/D103 CAN NOT ACCESS WEB PAGE
G152 PARTS
B246/B248/B249 TX PROBLEM
Product Family Problem Desc
B246/B248/B249 NO TX/RX
B246/B248/B249 NO TX/RX
B246/B248/B249 0-00
B246/B248/B249 0-01
D014/D015 TX PROBLEM
D014/D015 NO TX/RX
D014/D015 NO TX/RX
D014/D015 0-01
D052/D053/D054 NO TX/RX
D052/D053/D054 0-00
D052/D053/D054 0-01
D062/D063/D065/D066 DJ 01
D081/D082 TX PROBLEM
D081/D082 NO TX/RX
D081/D082 NO TX/RX
D081/D082 0-00
D081/D082 0-01
D081/D082 JAM CODE 143
G130/G131 BLANK DISPLAY
G130/G131 BLANK DISPLAY
B070/B071 PAPER SIZE QUESTIONS
B140-B143/B163/B228 SET IS FOLDED INCORRECTLY
B140-B143/B163/B228 NOISE
B222/B224/G878 REPORTS ON/OFF
B246/B248/B249 0-03
B246/B248/B249 SPECIFICATIONS
B291/B296 PLEASE WAIT FUSER UP TO TEMP
B291/B296 PLEASE WAIT FUSER UP TO TEMP
C262/C265 SC 200
C262/C265 SC 200
C262/C265 SC 200
C262/C265 SC 100
C262/C265 SC 100
Product Family Problem Desc
C262/C265 SC 311
C262/C265 SC 311
C262/C265 SC 600
C262/C265 SC 600
C262/C265 SC 603
C262/C265 SC 603
D014/D015 0-03
D023/D025 BLANK DISPLAY
D052/D053/D054 0-03
D052/D053/D054 0-07
D059/D060/D061 SC 495
D062/D063/D065/D066 0-03
D062/D063/D065/D066 0-07
D009/D011/D012/D013 0-23
D014/D015 0-20
D014/D015 0-23
D052/D053/D054 0-20
D052/D053/D054 0-23
D059/D060/D061 HOLE PUNCH REGISTRATION VARIES
Product Family Problem Desc
D062/D063/D065/D066 0-20
D062/D063/D065/D066 0-23
D081/D082 0-20
D081/D082 0-23
D081/D082 SC 161
D081/D082 SC 161
D081/D082 SC 161
D081/D082 SC 161
D081/D082 SC 165
D081/D082 SC 165
D081/D082 SC 180
D081/D082 SC 180
D081/D082 SC 180
D081/D082 SC 180
D081/D082 SC 181
D081/D082 SC 181
D081/D082 SC 181
D081/D082 SC 181
D081/D082 SC 182
D081/D082 SC 182
D081/D082 SC 182
D081/D082 SC 182
D081/D082 SC 186
D081/D082 SC 186
D081/D082 SC 187
D081/D082 SC 188
D081/D082 SC 188
D081/D082 SC 189
D081/D082 SC 189
D081/D082 SC 195
D091/D092 0-20
D091/D092 0-23
B039/B040/B043/B120 SC 691
Product Family Problem Desc
B039/B040/B043/B120 SC 691
B039/B040/B043/B120 SC 691
B147/B149/B190 SC 122
B147/B149/B190 SC 122
B147/B149/B190 SC 122
B147/B149/B190 SC 122
B147/B149/B190 SC 122
B222/B224/G878 SCANNER OPTION NOT RECOGNIZED
B229 WASTE TONER FULL DISPLAYED
B230/B237 LIGHT/FADED IMAGE
B295/B297 SC 401
B295/B297 SC 401
B295/B297 SC 401
D009/D011/D012/D013 DJ 01
D009/D011/D012/D013 DJ 01
D014/D015 SC 670
D014/D015 SC 670
D017/D018/D019/D020 SC 501
D017/D018/D019/D020 SC 501
D046/D049 SC 540
D046/D049 SC 540
D059/D060/D061 SC 995
D062/D063/D065/D066 14-33, NO MAIL ADDRESS FOR MACHINE
D081/D082 SC 365
D081/D082 SC 202
D081/D082 SC 202
D081/D082 SC 203
D081/D082 SC 203
D081/D082 SC 204
Product Family Problem Desc
D081/D082 SC 204
D081/D082 SC 210
D081/D082 SC 210
D081/D082 SC 210
D081/D082 SC 210
D081/D082 SC 211
D081/D082 SC 211
D081/D082 SC 211
D081/D082 SC 211
D081/D082 SC 212
D081/D082 SC 212
D081/D082 SC 212
D081/D082 SC 212
D081/D082 SC 213
D081/D082 SC 213
D081/D082 SC 213
D081/D082 SC 213
D081/D082 SC 220
D081/D082 SC 220
D081/D082 SC 220
D081/D082 SC 221
D081/D082 SC 221
D081/D082 SC 221
D081/D082 SC 222
D081/D082 SC 222
D081/D082 SC 222
D081/D082 SC 223
D081/D082 SC 223
D081/D082 SC 223
D081/D082 SC 224
D081/D082 SC 224
D081/D082 SC 224
D081/D082 SC 225
D081/D082 SC 225
Product Family Problem Desc
D081/D082 SC 225
D081/D082 SC 226
D081/D082 SC 226
D081/D082 SC 226
D081/D082 SC 227
D081/D082 SC 227
D081/D082 SC 227
D081/D082 SC 230
D081/D082 SC 230
D081/D082 SC 230
D081/D082 SC 230
D081/D082 SC 231
D081/D082 SC 231
D081/D082 SC 231
D081/D082 SC 231
D081/D082 SC 232
D081/D082 SC 232
D081/D082 SC 232
D081/D082 SC 232
D081/D082 SC 233
D081/D082 SC 233
D081/D082 SC 233
D081/D082 SC 233
D081/D082 SC 234
D081/D082 SC 234
D081/D082 SC 234
D081/D082 SC 234
D081/D082 SC 235
D081/D082 SC 235
D081/D082 SC 235
D081/D082 SC 235
D081/D082 SC 236
D081/D082 SC 236
D081/D082 SC 236
Product Family Problem Desc
D081/D082 SC 236
D081/D082 SC 237
D081/D082 SC 237
D081/D082 SC 237
D081/D082 SC 237
D081/D082 SC 240
D081/D082 SC 240
D081/D082 SC 241
D081/D082 SC 241
D081/D082 SC 242
D081/D082 SC 242
D081/D082 SC 243
D081/D082 SC 243
D081/D082 SC 268
D081/D082 SC 268
D081/D082 SC 270
D081/D082 SC 270
D081/D082 SC 270
D081/D082 SC 271
D081/D082 SC 271
D081/D082 SC 271
D081/D082 SC 272
D081/D082 SC 272
D081/D082 SC 272
D081/D082 SC 285
D081/D082 SC 285
D081/D082 SC 285
D081/D082 SC 300
D081/D082 SC 300
D081/D082 SC 300
D081/D082 SC 300
D084/D085 SC 401
D084/D085 SC 401
D084/D085 SC 401
Product Family Problem Desc
D084/D085 SCANNER OPTION NOT RECOGNIZED
D091/D092 PRINT CONTROLLER/NIB
D101/D102/D103 ADF NOT RECOGNIZED
G104 SC 543
G104 SC 543
G104 SC 543
G160/G161 SC 542
G160/G161 SC 542
G160/G161 SC 542
G160/G161 SC 542
G178 E 35
G178 E 36
G178 SC 601
B064/B065 INTERNAL TANDEM TRAY RIGHT SIDE STUCK IN
MACHINE
B132/B200 GBC ENTRANCE JAMS
B246/B248/B249 14-01
B246/B248/B249 GBC ENTRANCE JAMS
D009/D011/D012/D013 14-01
D009/D011/D012/D013 SC 396
D009/D011/D012/D013 DJ 57
D009/D011/D012/D013 DJ 57
D014/D015 14-01
D014/D015 GBC ENTRANCE JAMS
D062/D063/D065/D066 14-01
D081/D082 14-01
D081/D082 GBC ENTRANCE JAMS
D081/D082 SC 301
D081/D082 SC 301
D081/D082 SC 301
D081/D082 SC 301
D081/D082 SC 302
D081/D082 SC 302
D081/D082 SC 302
D081/D082 SC 302
D081/D082 SC 303
D081/D082 SC 303
D081/D082 SC 303
D081/D082 SC 303
D081/D082 SC 304
D081/D082 SC 304
D081/D082 SC 308
D081/D082 SC 308
D081/D082 SC 313
D081/D082 SC 313
Product Family Problem Desc
D081/D082 SC 313
D081/D082 SC 314
D081/D082 SC 314
D081/D082 SC 314
D081/D082 SC 315
D081/D082 SC 315
D081/D082 SC 315
D081/D082 SC 316
D081/D082 SC 316
D081/D082 SC 316
D081/D082 SC 317
D081/D082 SC 318
D081/D082 SC 319
D081/D082 SC 317
D081/D082 SC 318
D081/D082 SC 319
D081/D082 SC 320
D081/D082 SC 320
D081/D082 SC 320
D081/D082 SC 320
D081/D082 SC 321
D081/D082 SC 321
D081/D082 SC 321
D081/D082 SC 321
D081/D082 SC 322
D081/D082 SC 322
D081/D082 SC 322
D081/D082 SC 322
D081/D082 SC 323
D081/D082 SC 323
D081/D082 SC 323
D081/D082 SC 323
D081/D082 SC 324
D081/D082 SC 324
Product Family Problem Desc
D081/D082 SC 324
D081/D082 SC 325
D081/D082 SC 325
D081/D082 SC 325
D081/D082 SC 326
D081/D082 SC 326
D081/D082 SC 326
D081/D082 SC 327
D081/D082 SC 327
D081/D082 SC 327
D081/D082 SC 336
D081/D082 SC 337
D081/D082 SC 338
D081/D082 SC 339
D081/D082 SC 348
D081/D082 SC 348
D081/D082 SC 348
D081/D082 SC 350
D081/D082 SC 350
D081/D082 SC 351
D081/D082 SC 351
D081/D082 SC 352
D081/D082 SC 352
D081/D082 SC 353
D081/D082 SC 353
D091/D092 14-01
D101/D102/D103 GBC ENTRANCE JAMS
LX66 SC 242
LX66 SC 242
LX66 SC 242
Product Family Problem Desc
LX66 SC 242
LX66 SC 242
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
LX66 SC 243
B178/B180/B202 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B222/B224/G878 SCANNER CONFIGURATION
B222/B224/G878 SCANNER CONFIGURATION
B222/B224/G878 SCANNER CONFIGURATION
D014/D015 PARTS
D023/D025 SC 565
D023/D025 SCANNER CONFIGURATION
D062/D063/D065/D066 FUSER WEB MESSAGE
D081/D082 SC 357
D081/D082 SC 357
D081/D082 SC 357
D081/D082 SC 358
D081/D082 SC 358
D081/D082 SC 358
D081/D082 SC 360
D081/D082 SC 362
D081/D082 SC 363
D081/D082 SC 364
D081/D082 SC 365
D081/D082 SC 366
D081/D082 SC 367
D081/D082 SC 372
D081/D082 SC 373
D081/D082 SC 374
D081/D082 SC 375
D081/D082 SC 396
D081/D082 SC 396
D081/D082 SC 397
D081/D082 SC 397
Product Family Problem Desc
D081/D082 SC 398
D081/D082 SC 398
D081/D082 SC 399
D081/D082 SC 399
D081/D082 SC 400
D081/D082 SC 400
D081/D082 SC 402
D081/D082 SC 403
D081/D082 SC 405
D081/D082 SC 406
D081/D082 SC 406
D101/D102/D103 MAC PRINTING
G176/G177 SC 863
G178 MAC PRINTING
B234/B235/B236 PARTS
B234/B235/B236 PARTS
B234/B235/B236 PARTS
B246/B248/B249 SUPPLIES
B246/B248/B249 SUPPLIES
B262/B284/B288/B292 ADD TONER CONDITION
D016 SC 530
D017/D018/D019/D020 SC 860
D017/D018/D019/D020 SC 860
Product Family Problem Desc
D017/D018/D019/D020 SC 860
D027/D029 SC 569
D027/D029 SC 569
D078/D079 LIGHT/FADED IMAGE
D078/D079 LIGHT/FADED IMAGE
D078/D079 LIGHT/FADED IMAGE
D081/D082 SC 406
D081/D082 SC 410
D081/D082 SC 410
D081/D082 SC 410
D081/D082 SC 410
D081/D082 SC 411
D081/D082 SC 411
D081/D082 SC 411
D081/D082 SC 411
D081/D082 SC 412
D081/D082 SC 412
D081/D082 SC 412
D081/D082 SC 412
D081/D082 SC 413
D081/D082 SC 413
D081/D082 SC 413
D081/D082 SC 413
D081/D082 SC 414
D081/D082 SC 414
D081/D082 SC 414
D081/D082 SC 414
D081/D082 SC 415
D081/D082 SC 415
D081/D082 SC 415
D081/D082 SC 415
D081/D082 SC 416
D081/D082 SC 416
Product Family Problem Desc
D081/D082 SC 416
D081/D082 SC 416
D081/D082 SC 417
D081/D082 SC 417
D081/D082 SC 417
D081/D082 SC 417
D081/D082 SC 418
D081/D082 SC 418
D081/D082 SC 418
D081/D082 SC 420
D081/D082 SC 421
D081/D082 SC 422
D081/D082 SC 425
D081/D082 SC 423
D081/D082 SC 422
D081/D082 SC 421
D081/D082 SC 420
D081/D082 SC 420
D081/D082 SC 421
D081/D082 SC 422
D081/D082 SC 423
D081/D082 SC 423
D081/D082 SC 425
D081/D082 SC 425
D081/D082 SC 426
D081/D082 SC 426
D081/D082 SC 426
D081/D082 SC 427
D081/D082 SC 427
D081/D082 SC 427
D101/D102/D103 PRINT OPTION NOT RECOGNIZED
LX66 SC 296
LX66 SC 840
Product Family Problem Desc
LX66 SC 840
LX66 SC 840
LX66 SC 900
LX66 SC 900
LX66 SC 902
LX66 SC 902
LX66 SC 902
LX66 SC 902
LX66 SC 903
LX66 SC 910
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
LX66 SC 920
Product Family Problem Desc
A219/A245/B109 SUPPLIES
B205/B209 FACSIMILE FEATURES
D037/D038/D041 SC 742
D052/D053/D054 0-02
D052/D053/D054 SC 636
D067/D068/D069/D072 RX PROBLEM
D081/D082 SC 534
D081/D082 JITTER/BANDING
D081/D082 JAM CODE 173
D081/D082 SC 424
D081/D082 SC 424
D081/D082 SC 424
D081/D082 SC 432
D081/D082 SC 432
D081/D082 SC 432
D081/D082 SC 432
D081/D082 SC 433
D081/D082 SC 433
D081/D082 SC 433
D081/D082 SC 433
D081/D082 SC 434
D081/D082 SC 434
D081/D082 SC 434
D081/D082 SC 434
D081/D082 SC 435
D081/D082 SC 435
D081/D082 SC 435
D081/D082 SC 435
D081/D082 SC 436
D081/D082 SC 436
D081/D082 SC 436
D081/D082 SC 436
D081/D082 SC 437
Product Family Problem Desc
D081/D082 SC 437
D081/D082 SC 437
D081/D082 SC 437
D081/D082 SC 438
D081/D082 SC 438
D081/D082 SC 438
D081/D082 SC 438
D081/D082 SC 439
D081/D082 SC 439
D081/D082 SC 439
D081/D082 SC 439
D081/D082 SC 440
D081/D082 SC 440
D081/D082 SC 441
D081/D082 SC 441
D081/D082 SC 442
D081/D082 SC 442
D081/D082 SC 443
D081/D082 SC 443
D081/D082 SC 445
D081/D082 SC 445
D081/D082 SC 445
D081/D082 SC 445
D081/D082 SC 446
D081/D082 SC 446
D081/D082 SC 446
D081/D082 SC 447
D081/D082 SC 447
D081/D082 SC 450
D081/D082 SC 450
D081/D082 SC 452
D081/D082 SC 452
D081/D082 SC 455
D081/D082 SC 455
Product Family Problem Desc
D081/D082 SC 455
D081/D082 SC 460
D081/D082 SC 465
D081/D082 SC 465
D081/D082 SC 466
D081/D082 SC 466
D081/D082 SC 467
D081/D082 SC 467
D081/D082 SC 468
D081/D082 SC 468
D081/D082 SC 472
D081/D082 SC 472
D081/D082 SC 480
D081/D082 SC 480
D081/D082 SC 481
D081/D082 SC 481
D081/D082 SC 482
D081/D082 SC 482
D081/D082 SC 483
D081/D082 SC 483
D081/D082 SC 484
D081/D082 SC 484
D081/D082 SC 485
D081/D082 SC 487
D081/D082 SC 487
D084/D085 SC 792
D084/D085 SC 792
D091/D092 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D091/D092 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
B246/B248/B249 15-03
B276/B277 SC 928
B276/B277 SC 928
Product Family Problem Desc
B276/B277 SC 928
D009/D011/D012/D013 15-03
D014/D015 15-01
D017/D018/D019/D020 SC 411
D017/D018/D019/D020 SC 411
D017/D018/D019/D020 SC 751
D017/D018/D019/D020 SC 751
D017/D018/D019/D020 SC 751
D027/D029 15-03
D081/D082 15-03
D081/D082 SC 396
D081/D082 SC 397
D081/D082 SC 398
D081/D082 SC 399
D084/D085 SC 636
D091/D092 15-03
D009/D011/D012/D013 SC 823
D059/D060/D061 SC 955
D062/D063/D065/D066 MEMORY OVERFLOW
D081/D082 SC 488
D081/D082 SC 495
D081/D082 SC 495
D081/D082 SC 495
Product Family Problem Desc
D081/D082 SC 496
D081/D082 SC 496
D081/D082 SC 496
D081/D082 SC 497
D081/D082 SC 498
D081/D082 SC 499
D081/D082 SC 499
D081/D082 SC 499
D081/D082 SC 490
D081/D082 SC 502
D081/D082 SC 503
D081/D082 SC 503
D081/D082 SC 503
D081/D082 SC 504
D081/D082 SC 504
D081/D082 SC 504
D081/D082 SC 505
D081/D082 SC 505
D081/D082 SC 505
D081/D082 SC 505
D081/D082 SC 510
D081/D082 SC 510
D081/D082 SC 510
D081/D082 SC 510
D081/D082 SC 515
D081/D082 SC 515
D081/D082 SC 515
D081/D082 SC 515
D081/D082 SC 516
D081/D082 SC 516
D081/D082 SC 516
D081/D082 SC 516
G178 JITTER/BANDING
H556/H557 SC 401
Product Family Problem Desc
H556/H557 SC 401
H556/H557 SC 401
B234/B235/B236 DRIVERS
B234/B235/B236 DRIVERS
B234/B235/B236 DRIVERS
B246/B248/B249 DRIVERS
B246/B248/B249 DRIVERS
D014/D015 DRIVERS
D014/D015 DRIVERS
D014/D015 DRIVERS
D059/D060/D061 DRIVERS
D059/D060/D061 SP MODE (SOME) NOT DISPLAYED ON
OPERATION PANEL
D059/D060/D061 DRIVERS
D062/D063/D065/D066 SC 552
D062/D063/D065/D066 DRIVERS
D081/D082 DRIVERS
D101/D102/D103 DRIVERS
A283/A284 NO TX/RX
D027/D029 GENERAL INFORMATION
D052/D053/D054 DRIVERS
D016 FIERY
G060/G080/G082 PARTS
Product Family Problem Desc
G188/G189 JAM CODE 019
G188/G189 JAM CODE 019
G188/G189 JAM CODE 019
G188/G189 JAM CODE 001
G188/G189 JAM CODE 003
G188/G189 JAM CODE 003
G188/G189 JAM CODE 004
G188/G189 JAM CODE 004
G188/G189 JAM CODE 005
G188/G189 JAM CODE 005
G188/G189 JAM CODE 006
G188/G189 JAM CODE 006
G188/G189 JAM CODE 007
G188/G189 JAM CODE 008
B079/082/135/138/182/ DJ 06
183
B079/082/135/138/182/ DJ 06
183
B132/B200 DF FEED IN JAMS
B140-B143/B163/B228 SC 868
B140-B143/B163/B228 SC 868
B222/B224/G878 SC 222
B230/B237 CANNOT SCAN TO E-MAIL
B246/B248/B249 JAM CODE 012
B246/B248/B249 JAM CODE 012
D014/D015 INTERNAL LCT DOES NOT LIFT
D014/D015 SUPPLIES
D014/D015 ADDRESS BOOK ERRORS
D062/D063/D065/D066 SC 547
D062/D063/D065/D066 SC 547
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D078/D079 DRIVERS
D081/D082 SC 544
D081/D082 SC 544
B147/B149/B190 SC 388
B147/B149/B190 SC 388
B147/B149/B190 SC 388
D009/D011/D012/D013 PM COUNTER QUESTIONS
D052/D053/D054 SC 867
D062/D063/D065/D066 SC 873
D062/D063/D065/D066 SC 873
D081/D082 15-01
D101/D102/D103 FIERY
D101/D102/D103 ADD STAPLE INDICATION
D101/D102/D103 ADD STAPLE INDICATION
D101/D102/D103 ADD STAPLE INDICATION
D101/D102/D103 ERROR MESSAGES
B132/B200 FIERY
B246/B248/B249 DOS APPLICATION CONFIG/INSTALL
B246/B248/B249 DOS APPLICATION CONFIG/INSTALL
D052/D053/D054 INSTALLATION QUESTIONS
D014/D015 SC 595
D014/D015 ERROR MESSAGES
D016 SC 320
D023/D025 G 3 KIT INSTALLATION / ISSUES
D023/D025 SC 670
D027/D029 DOS APPLICATION CONFIG/INSTALL
D027/D029 DOS APPLICATION CONFIG/INSTALL
D059/D060/D061 COUNTER ISSUES
D062/D063/D065/D066 UNABLE TO COMMUNICATE WITH CERTAIN
NUMBER (TX&RX).
Product Family Problem Desc
D091/D092 SC 440
D091/D092 PARTS
D101/D102/D103 PAPER SIZE QUESTIONS
D101/D102/D103 WIM ISSUES
D101/D102/D103 SP MODES
G148 THROUGH PUT QUESTIONS
B230/B237 MAC PRINTING
D009/D011/D012/D013 DJ 57
D037/D038/D041 SC 921
D081/D082 SC 566
D081/D082 SC 566
D081/D082 SC 570
D081/D082 SC 570
D081/D082 SC 570
D081/D082 SC 571
D081/D082 SC 571
D081/D082 SC 571
D081/D082 SC 572
D081/D082 SC 572
D081/D082 SC 572
D081/D082 SC 573
D081/D082 SC 573
D081/D082 SC 573
Product Family Problem Desc
D081/D082 SC 574
D081/D082 SC 574
D081/D082 SC 585
D081/D082 SC 585
D081/D082 SC 599
D081/D082 SC 599
D081/D082 SC 599
D081/D082 SC 620
D081/D082 SC 620
D081/D082 SC 620
D081/D082 SC 620
D101/D102/D103 JAM CODE 123
D101/D102/D103 JAM CODE 171
G126 SC 818
G126 SC 818
G126 SC 818
D009/D011/D012/D013 INTERMITTENT JAMMING
D081/D082 SC 621
D081/D082 SC 621
D081/D082 SC 621
D081/D082 SC 622
D081/D082 SC 622
D081/D082 SC 622
D081/D082 SC 624
D081/D082 SC 624
D081/D082 SC 624
D081/D082 SC 624
D081/D082 SC 625
D081/D082 SC 625
D081/D082 SC 625
D081/D082 SC 625
D081/D082 SC 625
D081/D082 SC 626
D081/D082 SC 626
D081/D082 SC 626
D081/D082 SC 626
D081/D082 SC 627
Product Family Problem Desc
D081/D082 SC 627
D081/D082 SC 627
D081/D082 SC 627
D081/D082 SC 636
D081/D082 SC 636
D081/D082 SC 636
D081/D082 SC 636
D081/D082 SC 641
D081/D082 SC 671
D081/D082 SC 687
D081/D082 SC 687
D081/D082 SC 701
D081/D082 SC 701
D081/D082 SC 701
D081/D082 SC 701
D081/D082 SC 701
D081/D082 SC 705
D081/D082 SC 705
D081/D082 SC 705
D081/D082 SC 720
D081/D082 SC 720
D081/D082 SC 721
D081/D082 SC 721
D081/D082 SC 721
D081/D082 SC 721
D081/D082 SC 721
D081/D082 SC 723
D081/D082 SC 723
D081/D082 SC 723
D081/D082 SC 723
D081/D082 SC 723
D081/D082 SC 724
D081/D082 SC 724
D081/D082 SC 724
Product Family Problem Desc
D081/D082 SC 725
D081/D082 SC 725
D081/D082 SC 725
D081/D082 SC 725
D081/D082 SC 726
D081/D082 SC 726
D081/D082 SC 726
D081/D082 SC 727
D081/D082 SC 727
D081/D082 SC 727
D081/D082 SC 727
D081/D082 SC 728
D081/D082 SC 728
D081/D082 SC 728
D081/D082 SC 728
D081/D082 SC 730
D081/D082 SC 730
D081/D082 SC 730
D081/D082 SC 730
D081/D082 SC 730
D081/D082 SC 731
D081/D082 SC 731
D081/D082 SC 731
D081/D082 SC 731
G133 ADD TONER CONDITION
G133 ADD TONER CONDITION
G133 ADD TONER CONDITION
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
Product Family Problem Desc
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
G179 EDP'S
B064/B065 TWAIN SCANNING
B064/B065 TWAIN SCANNING
B132/B200 TWAIN SCANNING
B132/B200 TWAIN SCANNING
B140-B143/B163/B228 TWAIN SCANNING
B140-B143/B163/B228 TWAIN SCANNING
B230/B237 INSTALLATION QUESTIONS
B230/B237 MANUALS
B234/B235/B236 TWAIN SCANNING
B234/B235/B236 TWAIN SCANNING
B246/B248/B249 TWAIN SCANNING
B246/B248/B249 TWAIN SCANNING
D014/D015 TWAIN SCANNING
D014/D015 TWAIN SCANNING
D016 TWAIN SCANNING
D052/D053/D054 TWAIN SCANNING
D052/D053/D054 SC 441
D052/D053/D054 SC 441
D052/D053/D054 SC 441
D052/D053/D054 TWAIN SCANNING
D059/D060/D061 TWAIN SCANNING
D059/D060/D061 TWAIN SCANNING
D062/D063/D065/D066 TWAIN SCANNING
D067/D068/D069/D072 SC 981
D067/D068/D069/D072 SC 981
G038/G062 SC 322
G038/G062 SC 322
G038/G062 SC 322
G038/G062 SC 322
G104 SC 234
G104 SC 234
G104 SC 234
G104 SC 234
G104 SC 819
G104 SC 819
H556/H557 ENERGY SAVER MODE OFF
D017/D018/D019/D020 JAM CODE 003
D017/D018/D019/D020 SC 141
M065/M066 SC 195
M065/M066 SC 195
M065/M066 SC 202
M065/M066 SC 202
M065/M066 SC 202
M065/M066 SC 203
M065/M066 SC 203
M065/M066 SC 203
M065/M066 SC 204
M065/M066 SC 204
M065/M066 SC 204
M065/M066 SC 220
M065/M066 SC 220
M065/M066 SC 220
M065/M066 SC 222
M065/M066 SC 222
M065/M066 SC 222
M065/M066 SC 230
M065/M066 SC 230
M065/M066 SC 230
M065/M066 SC 231
Product Family Problem Desc
M065/M066 SC 231
M065/M066 SC 231
M065/M066 SC 232
M065/M066 SC 232
M065/M066 SC 232
M065/M066 SC 233
M065/M066 SC 233
M065/M066 SC 233
M065/M066 SC 234
M065/M066 SC 234
M065/M066 SC 234
M065/M066 SC 235
M065/M066 SC 235
M065/M066 SC 235
M065/M066 SC 236
M065/M066 SC 236
M065/M066 SC 236
M065/M066 SC 237
M065/M066 SC 237
M065/M066 SC 237
M065/M066 SC 240
M065/M066 SC 240
M065/M066 SC 241
M065/M066 SC 241
M065/M066 SC 285
M065/M066 SC 285
M065/M066 SC 285
M065/M066 SC 285
M065/M066 SC 285
M065/M066 SC 290
M065/M066 SC 290
M065/M066 SC 290
M065/M066 SC 290
M065/M066 SC 291
Product Family Problem Desc
M065/M066 SC 291
M065/M066 SC 291
M065/M066 SC 292
M065/M066 SC 292
M065/M066 SC 292
M065/M066 SC 293
M065/M066 SC 293
M065/M066 SC 312
M065/M066 SC 312
M065/M066 SC 312
M065/M066 SC 313
M065/M066 SC 313
M065/M066 SC 313
M065/M066 SC 314
M065/M066 SC 314
M065/M066 SC 314
M065/M066 SC 315
M065/M066 SC 315
M065/M066 SC 315
M065/M066 SC 325
M065/M066 SC 325
M065/M066 SC 360
M065/M066 SC 360
M065/M066 SC 360
M065/M066 SC 361
M065/M066 SC 361
M065/M066 SC 361
M065/M066 SC 362
M065/M066 SC 362
M065/M066 SC 362
M065/M066 SC 363
M065/M066 SC 363
M065/M066 SC 363
M065/M066 SC 364
Product Family Problem Desc
M065/M066 SC 364
M065/M066 SC 364
M065/M066 SC 365
M065/M066 SC 365
M065/M066 SC 365
M065/M066 SC 366
M065/M066 SC 366
M065/M066 SC 366
M065/M066 SC 367
M065/M066 SC 367
M065/M066 SC 367
M065/M066 SC 372
M065/M066 SC 372
M065/M066 SC 373
M065/M066 SC 373
M065/M066 SC 374
M065/M066 SC 374
M065/M066 SC 375
M065/M066 SC 375
M065/M066 SC 375
M065/M066 SC 374
M065/M066 SC 373
M065/M066 SC 372
M065/M066 SC 380
M065/M066 SC 380
M065/M066 SC 381
M065/M066 SC 381
M065/M066 SC 396
M065/M066 SC 396
M065/M066 SC 396
M065/M066 SC 397
M065/M066 SC 397
M065/M066 SC 397
M065/M066 SC 400
Product Family Problem Desc
M065/M066 SC 400
M065/M066 SC 400
M065/M066 SC 400
M065/M066 SC 442
M065/M066 SC 442
M065/M066 SC 442
M065/M066 SC 442
M065/M066 SC 443
M065/M066 SC 443
M065/M066 SC 443
M065/M066 SC 452
M065/M066 SC 452
M065/M066 SC 460
M065/M066 SC 460
M065/M066 SC 460
M065/M066 SC 466
M065/M066 SC 466
M065/M066 SC 466
M065/M066 SC 491
M065/M066 SC 491
M065/M066 SC 492
M065/M066 SC 492
M065/M066 SC 492
M065/M066 SC 495
M065/M066 SC 495
M065/M066 SC 498
M065/M066 SC 498
M065/M066 SC 501
M065/M066 SC 501
M065/M066 SC 501
M065/M066 SC 502
M065/M066 SC 502
M065/M066 SC 502
M065/M066 SC 503
Product Family Problem Desc
M065/M066 SC 503
M065/M066 SC 504
M065/M066 SC 504
M065/M066 SC 520
M065/M066 SC 520
M065/M066 SC 520
M065/M066 SC 521
M065/M066 SC 521
M065/M066 SC 521
M065/M066 SC 522
M065/M066 SC 522
M065/M066 SC 522
M065/M066 SC 530
M065/M066 SC 530
M065/M066 SC 531
M065/M066 SC 531
M065/M066 SC 532
M065/M066 SC 532
M065/M066 SC 533
M065/M066 SC 533
M065/M066 SC 534
M065/M066 SC 534
M065/M066 SC 535
M065/M066 SC 535
M065/M066 SC 536
M065/M066 SC 536
M065/M066 SC 537
M065/M066 SC 537
M065/M066 SC 540
M065/M066 SC 540
M065/M066 SC 541
M065/M066 SC 541
M065/M066 SC 542
M065/M066 SC 542
Product Family Problem Desc
M065/M066 SC 542
M065/M066 SC 542
M065/M066 SC 543
M065/M066 SC 543
M065/M066 SC 543
M065/M066 SC 544
M065/M066 SC 544
M065/M066 SC 544
M065/M066 SC 544
M065/M066 SC 545
M065/M066 SC 545
M065/M066 SC 545
M065/M066 SC 547
M065/M066 SC 547
M065/M066 SC 547
M065/M066 SC 551
M065/M066 SC 551
M065/M066 SC 552
M065/M066 SC 552
M065/M066 SC 552
M065/M066 SC 553
M065/M066 SC 553
M065/M066 SC 553
M065/M066 SC 553
M065/M066 SC 554
M065/M066 SC 554
M065/M066 SC 554
M065/M066 SC 554
M065/M066 SC 555
M065/M066 SC 555
M065/M066 SC 555
M065/M066 SC 557
M065/M066 SC 559
M065/M066 SC 559
Product Family Problem Desc
M065/M066 SC 561
M065/M066 SC 561
M065/M066 SC 563
M065/M066 SC 563
M065/M066 SC 563
M065/M066 SC 564
M065/M066 SC 564
M065/M066 SC 564
M065/M066 SC 565
M065/M066 SC 565
M065/M066 SC 565
M065/M066 SC 565
D017/D018/D019/D020 SC 827
D017/D018/D019/D020 SC 827
D017/D018/D019/D020 SC 827
D084/D085 SC 819
M065/M066 SC 622
M065/M066 SC 623
M065/M066 SC 624
M065/M066 SC 641
M065/M066 SC 641
M065/M066 SC 641
M065/M066 SC 669
M065/M066 SC 670
M065/M066 SC 670
M065/M066 SC 670
M065/M066 SC 670
M065/M066 SC 681
M065/M066 SC 681
M065/M066 SC 681
M065/M066 SC 681
M065/M066 SC 681
Product Family Problem Desc
M065/M066 SC 682
M065/M066 SC 687
M065/M066 SC 687
M065/M066 SC 687
M065/M066 SC 690
M065/M066 SC 690
M065/M066 SC 690
M065/M066 SC 816
M065/M066 SC 816
M065/M066 SC 819
M065/M066 SC 819
M065/M066 SC 820
M065/M066 SC 820
M065/M066 SC 833
M065/M066 SC 833
M065/M066 SC 853
M065/M066 SC 854
M065/M066 SC 855
M065/M066 SC 855
M065/M066 SC 857
M065/M066 SC 857
M065/M066 SC 858
M065/M066 SC 858
M065/M066 SC 858
D014/D015 SC 550
D037/D038/D041 JAM CODE 252
D078/D079 SC 501
D078/D079 SC 501
D081/D082 SC 672
D081/D082 SC 672
Product Family Problem Desc
D081/D082 SC 671
D081/D082 SC 990
G155 E 210
G178 LIGHT/FADED IMAGE
M002/M003/M004 SC 320
M065/M066 SC 683
M065/M066 SC 859
M065/M066 SC 859
M065/M066 SC 859
M065/M066 SC 859
M065/M066 SC 860
M065/M066 SC 860
M065/M066 SC 860
M065/M066 SC 861
M065/M066 SC 861
M065/M066 SC 861
M065/M066 SC 861
M065/M066 SC 863
M065/M066 SC 863
M065/M066 SC 863
M065/M066 SC 863
M065/M066 SC 864
M065/M066 SC 864
M065/M066 SC 864
M065/M066 SC 865
M065/M066 SC 865
M065/M066 SC 865
M065/M066 SC 866
M065/M066 SC 866
M065/M066 SC 867
M065/M066 SC 867
M065/M066 SC 870
M065/M066 SC 870
M065/M066 SC 872
Product Family Problem Desc
M065/M066 SC 872
M065/M066 SC 873
M065/M066 SC 873
M065/M066 SC 874
M065/M066 SC 874
M065/M066 SC 874
M065/M066 SC 875
M065/M066 SC 875
M065/M066 SC 875
M065/M066 SC 876
M065/M066 SC 876
M065/M066 SC 876
M065/M066 SC 876
M065/M066 SC 877
M065/M066 SC 877
M065/M066 SC 878
M065/M066 SC 899
M065/M066 SC 899
M065/M066 SC 899
M065/M066 SC 900
M065/M066 SC 900
M065/M066 SC 900
M065/M066 SC 920
M065/M066 SC 920
M065/M066 SC 920
M065/M066 SC 921
M065/M066 SC 990
M065/M066 SC 990
M065/M066 SC 990
M065/M066 SC 991
M065/M066 SC 995
M065/M066 SC 995
M065/M066 SC 995
M065/M066 SC 997
Product Family Problem Desc
M065/M066 SC 997
M065/M066 SC 998
M065/M066 SC 998
M065/M066 SC 998
D084/D085 SC 995
M065/M066 JAM CODE 001
M065/M066 JAM CODE 001
M065/M066 JAM CODE 003
M065/M066 JAM CODE 003
M065/M066 JAM CODE 003
M065/M066 JAM CODE 004
M065/M066 JAM CODE 004
M065/M066 JAM CODE 004
M065/M066 JAM CODE 005
M065/M066 JAM CODE 005
M065/M066 JAM CODE 005
M065/M066 JAM CODE 006
M065/M066 JAM CODE 006
M065/M066 JAM CODE 006
M065/M066 JAM CODE 008
M065/M066 JAM CODE 008
M065/M066 JAM CODE 009
M065/M066 JAM CODE 011
M065/M066 JAM CODE 011
M065/M066 JAM CODE 012
M065/M066 JAM CODE 012
M065/M066 JAM CODE 013
M065/M066 JAM CODE 013
M065/M066 JAM CODE 014
M065/M066 JAM CODE 014
M065/M066 JAM CODE 017
M065/M066 JAM CODE 017
M065/M066 JAM CODE 018
M065/M066 JAM CODE 019
Product Family Problem Desc
M065/M066 JAM CODE 020
M065/M066 JAM CODE 025
M065/M066 JAM CODE 027
M065/M066 JAM CODE 028
M065/M066 JAM CODE 047
M065/M066 JAM CODE 051
M065/M066 JAM CODE 052
M065/M066 JAM CODE 053
M065/M066 JAM CODE 054
M065/M066 JAM CODE 057
M065/M066 JAM CODE 057
M065/M066 JAM CODE 057
M065/M066 JAM CODE 060
M065/M066 JAM CODE 060
M065/M066 JAM CODE 060
M065/M066 JAM CODE 065
M065/M066 JAM CODE 067
M065/M066 JAM CODE 068
B022/B027 SC 302
B022/B027 SC 302
B022/B027 SC 302
B039/B040/B043/B120 SC 990
B039/B040/B043/B120 SC 990
B039/B040/B043/B120 SC 990
B089/B093 SC 992
B089/B093 SC 992
B205/B209 JAM CODE 011
D023/D025 PARTS
D084/D085 SC 220
D084/D085 SC 220
D084/D085 SC 220
D084/D085 SC 220
H558 56
H558 56
Product Family Problem Desc
H558 56
H558 56
H558 58
H558 59
H558 59
H558 59
H558 5A
H558 5A
H558 5A
H558 5B
H558 5B
H558 5B
H558 6A
H558 6A
H558 6A
H558 6B
H558 6B
H558 6B
H558 6C
H558 6C
H558 6C
H558 6D
H558 6D
H558 6D
H558 6E
H558 6E
H558 6E
H558 6F
H558 6F
H558 6F
H558 71
H558 71
H558 71
H558 72
Product Family Problem Desc
H558 72
H558 72
H558 73
H558 73
H558 73
H558 74
H558 74
H558 74
H558 75
H558 75
H558 75
H558 76
H558 76
H558 76
H558 77
H558 78
H558 78
H558 78
H558 78
H558 79
H558 79
H558 7A
H558 7A
H558 7B
H558 7D
H558 7D
H558 7D
H558 7D
H558 80
H558 80
H558 80
H558 80
H558 81
H558 81
Product Family Problem Desc
H558 81
H558 82
H558 82
H558 82
H558 82
H558 83
H558 83
H558 83
H558 83
M016/M017 BLANK IMAGE-PARTIAL/SPORATIC
B070/B071 JAM CODE 037
B132/B200 TWAIN SCANNING
B234/B235/B236 TWAIN SCANNING
D014/D015 TWAIN SCANNING
D014/D015 SC 670
D027/D029 ADD TONER CONDITION
D027/D029 ADD TONER CONDITION
D037/D038/D041 USER CODE QUESTIONS
D052/D053/D054 TWAIN SCANNING
D059/D060/D061 TWAIN SCANNING
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 @ REMOTE
D010 SC 992
D052/D053/D054 SC 501
D052/D053/D054 SC 315
Product Family Problem Desc
D052/D053/D054 SC 315
D052/D053/D054 SC 315
D052/D053/D054 SC 315
D052/D053/D054 SC 316
D052/D053/D054 SC 316
D052/D053/D054 SC 316
D052/D053/D054 SC 316
D052/D053/D054 SC 340
D052/D053/D054 SC 340
D052/D053/D054 SC 340
D052/D053/D054 SC 340
D052/D053/D054 SC 341
D052/D053/D054 SC 341
D052/D053/D054 SC 341
D052/D053/D054 SC 341
D052/D053/D054 SC 342
D052/D053/D054 SC 342
D052/D053/D054 SC 342
D052/D053/D054 SC 350
D052/D053/D054 SC 350
D052/D053/D054 SC 350
D052/D053/D054 SC 350
D052/D053/D054 SC 350
D052/D053/D054 SC 350
D052/D053/D054 SC 351
D052/D053/D054 SC 351
D052/D053/D054 SC 351
D052/D053/D054 SC 351
D052/D053/D054 SC 352
D052/D053/D054 SC 353
D052/D053/D054 SC 353
D052/D053/D054 SC 353
D052/D053/D054 SC 353
D052/D053/D054 SC 353
Product Family Problem Desc
D052/D053/D054 SC 353
D052/D053/D054 SC 354
D052/D053/D054 SC 354
D052/D053/D054 SC 354
D052/D053/D054 SC 354
D052/D053/D054 SC 354
D052/D053/D054 SC 354
D052/D053/D054 SC 355
D052/D053/D054 SC 355
D052/D053/D054 SC 355
D052/D053/D054 SC 355
D052/D053/D054 SC 355
D052/D053/D054 SC 401
D052/D053/D054 SC 401
D052/D053/D054 SC 402
D052/D053/D054 SC 402
D052/D053/D054 SC 430
D052/D053/D054 SC 430
D052/D053/D054 SC 496
D052/D053/D054 SC 496
D052/D053/D054 SC 497
D052/D053/D054 SC 497
D052/D053/D054 SC 501
D052/D053/D054 SC 501
D052/D053/D054 SC 501
D052/D053/D054 SC 501
D052/D053/D054 SC 502
D052/D053/D054 SC 502
D052/D053/D054 SC 502
D052/D053/D054 SC 502
D052/D053/D054 SC 502
D052/D053/D054 SC 503
D052/D053/D054 SC 503
D052/D053/D054 SC 503
Product Family Problem Desc
D052/D053/D054 SC 503
D052/D053/D054 SC 503
D052/D053/D054 SC 504
D052/D053/D054 SC 504
D052/D053/D054 SC 504
D052/D053/D054 SC 504
D052/D053/D054 SC 504
D052/D053/D054 SC 507
D052/D053/D054 SC 507
D052/D053/D054 SC 507
D052/D053/D054 SC 510
D052/D053/D054 SC 510
D052/D053/D054 SC 510
D052/D053/D054 SC 510
D052/D053/D054 SC 510
D052/D053/D054 SC 515
D052/D053/D054 SC 515
D052/D053/D054 SC 515
D052/D053/D054 SC 521
D052/D053/D054 SC 521
D052/D053/D054 SC 531
D052/D053/D054 SC 531
D052/D053/D054 SC 543
D052/D053/D054 SC 543
D052/D053/D054 SC 543
D052/D053/D054 SC 544
D052/D053/D054 SC 544
D052/D053/D054 SC 544
D052/D053/D054 SC 545
D052/D053/D054 SC 545
D052/D053/D054 SC 553
D052/D053/D054 SC 553
D052/D053/D054 SC 553
D052/D053/D054 SC 557
Product Family Problem Desc
D052/D053/D054 SC 559
D052/D053/D054 SC 590
D052/D053/D054 SC 590
D052/D053/D054 SC 590
D052/D053/D054 SC 599
D052/D053/D054 SC 610
D052/D053/D054 SC 611
D052/D053/D054 SC 612
D052/D053/D054 SC 612
D052/D053/D054 SC 620
D052/D053/D054 SC 623
D052/D053/D054 SC 624
D052/D053/D054 SC 624
D052/D053/D054 SC 626
D052/D053/D054 SC 626
D052/D053/D054 SC 627
D052/D053/D054 SC 627
D052/D053/D054 SC 650
D052/D053/D054 SC 650
D052/D053/D054 SC 650
D052/D053/D054 SC 651
D052/D053/D054 SC 670
D052/D053/D054 SC 670
D052/D053/D054 SC 700
D052/D053/D054 SC 700
D052/D053/D054 SC 700
D052/D053/D054 SC 701
D052/D053/D054 SC 701
D052/D053/D054 SC 701
D052/D053/D054 SC 701
D052/D053/D054 SC 720
D052/D053/D054 SC 720
D052/D053/D054 SC 720
D052/D053/D054 SC 721
Product Family Problem Desc
D052/D053/D054 SC 721
D052/D053/D054 SC 721
D052/D053/D054 SC 721
D052/D053/D054 SC 721
D052/D053/D054 SC 723
D052/D053/D054 SC 724
D052/D053/D054 SC 724
D052/D053/D054 SC 724
D052/D053/D054 SC 724
D059/D060/D061 LIGHT/FADED IMAGE
D062/D063/D065/D066 JAM CODE 071
D084/D085 SC 867
D084/D085 SC 827
D084/D085 SC 827
D084/D085 SC 230
D084/D085 SC 230
D084/D085 SC 230
G104/G160/G190 SC 490
G104/G160/G190 SC 490
G104/G160/G190 SC 490
G178 JAM CODE 039
G178 JAM CODE 039
G188/G189 SC 865
H321 FUSER OVERHEAT, NO SERVICE CODE
D084/D085 SC 819
J007/J010/J011 SC 997
Product Family Problem Desc
J007/J010/J011 SC 997
J007/J010/J011 SC 997
D084/D085 POOR FUSING
D059/D060/D061 SC 997
B222/B224/G878 SC 610
B295/B297 INSTALLATION QUESTIONS
D009/D011/D012/D013 SC 997
D014/D015 SC 997
D017/D018/D019/D020 SC 997
D037/D038/D041 SC 997
D084/D085 SC 997
G060/G080/G082 SC 555
G060/G080/G082 SC 555
G060/G080/G082 SC 555
G186 PRINT CONTROLLER/NIB
G188/G189 SC 997
M001 SC 997
M001 SC 876
M001 SC 876
Product Family Problem Desc
M047 SC 997
D062/D063/D065/D066 SC 555
Product Family Problem Desc
D062/D063/D065/D066 SC 542
D062/D063/D065/D066 DRIVERS
D062/D063/D065/D066 RX PROBLEM
D062/D063/D065/D066 SC 741
D062/D063/D065/D066 SC 819
D078/D079 SC 548
D078/D079 JAM CODE 194
D078/D079 DOS APPLICATION CONFIG/INSTALL
D078/D079 DOS APPLICATION CONFIG/INSTALL
D078/D079 JAM CODE 195
D078/D079 FIERY
G155 SC XX
G178 FUSER WEB MESSAGE
M002/M003/M004 @ REMOTE
B140-B143/B163/B228 MEMORY QUESTIONS
B140-B143/B163/B228 USER CODE QUESTIONS
Product Family Problem Desc
B222/B224/G878 SC 530
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B234/B235/B236 SC 672
B246/B248/B249 LIGHT/FADED IMAGE
D081/D082 PASSWORDS
D101/D102/D103 SPOTS-WHITE
B147/B149/B190 SC 680
B147/B149/B190 SC 680
B147/B149/B190 SC 680
B234/B235/B236 WASTE TONER FULL DISPLAYED
D014/D015 FIERY
D023/D025 SC 552
D027/D029 FAX FORWARDING QUESTIONS
D052/D053/D054 SC 762
D052/D053/D054 SC 741
D052/D053/D054 SC 165
D062/D063/D065/D066 USER CODE QUESTIONS
D081/D082 FIERY
B234/B235/B236 STAPLE POSITION
D062/D063/D065/D066 GBC FIRMWARE & HARDWARE
CONFIGURATIONS
D078/D079 SC 991
D081/D082 ADD TONER CONDITION
G178 FIERY
B132/B200 USER CODE QUESTIONS
B234/B235/B236 COPYING IS DISPLAYED - NO OPERATION
B246/B248/B249 FACSIMILE FEATURES
D014/D015 JAM CODE 066
D014/D015 FACSIMILE FEATURES
Product Family Problem Desc
D014/D015 THROUGH PUT QUESTIONS
D023/D025 SC 363
D037/D038/D041 FINISHER - NOT STAPLING FULL SET
D052/D053/D054 SPOTS-BLACK
D059/D060/D061 COPYING IS DISPLAYED - NO OPERATION
D059/D060/D061 SPECIFICATIONS
D062/D063/D065/D066 DOC SERVER ISSUES
D078/D079 SC 819
D081/D082 FACSIMILE FEATURES
M065/M066 SC 361
M065/M066 SC 362
M065/M066 SC 363
D017/D018/D019/D020 SC 510
D017/D018/D019/D020 SC 510
D017/D018/D019/D020 SC 510
D017/D018/D019/D020 SC 510
D017/D018/D019/D020 SC 990
D017/D018/D019/D020 SC 990
D017/D018/D019/D020 SC 817
D017/D018/D019/D020 SC 817
D084/D085 SC 121
D084/D085 SC 141
D084/D085 SC 141
D084/D085 SC 142
D084/D085 SC 142
D084/D085 SC 142
D084/D085 SC 142
D084/D085 SC 142
D084/D085 SC 142
D084/D085 SC 143
D084/D085 SC 143
D084/D085 SC 143
Product Family Problem Desc
D084/D085 SC 143
D084/D085 SC 146
D084/D085 SC 146
D084/D085 SC 146
D084/D085 SC 146
D084/D085 SC 161
D084/D085 SC 161
D084/D085 SC 161
D084/D085 SC 166
D084/D085 SC 166
D084/D085 SC 166
D084/D085 SC 202
D084/D085 SC 203
D084/D085 SC 204
D084/D085 SC 204
D084/D085 SC 204
D084/D085 SC 204
G176/G177 SC 590
M001 SC 998
M001 SC 998
M001 SC 998
C267 E 13
D009/D011/D012/D013 E 32
D009/D011/D012/D013 E 32
D009/D011/D012/D013 SC 827
D009/D011/D012/D013 SC 220
B132/B200 SC 540
B140-B143/B163/B228 FUSER WEB MESSAGE
D009/D011/D012/D013 SC 997
D052/D053/D054 SC 876
D052/D053/D054 BACKGROUND-DIRTY/GRAY
D059/D060/D061 USER TOOLS
Product Family Problem Desc
D059/D060/D061 INDICATORS/LIGHTS
D062/D063/D065/D066 SD CARD QUESTIONS
D062/D063/D065/D066 SC 142
D078/D079 SC 542
D081/D082 JAM CODE 099
D081/D082 JAM CODE 099
D081/D082 COLORS MISALIGNED
G147 SC 352
G147 SC 352
G147 SC 352
G147 SC 352
G147 SC 352
G147 SC 351
G147 SC 351
G147 SC 351
G147 SC 351
G147 SC 351
G147 SC 350
Product Family Problem Desc
G147 SC 350
G147 SC 350
G147 SC 350
G147 SC 350
G147 SC 302
G147 SC 302
G147 SC 302
G147 SC 304
G147 SC 304
G147 SC 321
G147 SC 321
G147 SC 323
G147 SC 323
G147 SC 323
G147 SC 327
G147 SC 327
G147 SC 327
G147 SC 328
G147 SC 328
G147 SC 323
G148 JAM CODE 063
D023/D025 CONTROLLER ERROR
A163/A251/A252/B047/B WASTE TONER FULL DISPLAYED
048
A163/A251/A252/B047/B WASTE TONER FULL DISPLAYED
048
B132/B200 SCANNER FUNCTIONS
B140-B143/B163/B228 JAM CODE 142
B140-B143/B163/B228 SCAN TO FOLDER
B222/B224/G878 FAX LIGHT IS RED
B230/B237 FAX LIGHT IS RED
B246/B248/B249 JAM CODE 145
B246/B248/B249 CANNOT PRINT FROM LOCAL PC/PORT
B264/B265 FAX LIGHT IS RED
D016 SC 919
Product Family Problem Desc
D023/D025 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D023/D025 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D062/D063/D065/D066 SC 345
D062/D063/D065/D066 SC 345
D062/D063/D065/D066 SC 345
D062/D063/D065/D066 SC 725
D101/D102/D103 MANUALS
D101/D102/D103 MANUALS
D101/D102/D103 @ REMOTE
B064/B065 PARTS
B064/B065 WIM ISSUES
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 SC 101
B070/B071 PARTS
B132/B200 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B234/B235/B236 PARTS
B234/B235/B236 PARTS
Product Family Problem Desc
B246/B248/B249 PARTS
B246/B248/B249 PARTS
B246/B248/B249 FUSER WEB MESSAGE
C269 SC 514
D062/D063/D065/D066 CONTROLLER CONFIG/INSTALL
D078/D079 FIERY
D078/D079 THROUGH PUT QUESTIONS
D081/D082 SC 569
D081/D082 SC 569
D081/D082 SC 569
D081/D082 SC 569
B129/B130/B168 ADF NOT RECOGNIZED
B140-B143/B163/B228 SC 741
B291/B296 LIGHT/FADED IMAGE
D009/D011/D012/D013 DJ 54
Product Family Problem Desc
D101/D102/D103 DOS APPLICATION CONFIG/INSTALL
D101/D102/D103 DOS APPLICATION CONFIG/INSTALL
G133 SC 548
D009/D011/D012/D013 DJ 03
D009/D011/D012/D013 DJ 07
D062/D063/D065/D066 SC 142
D062/D063/D065/D066 SC 202
D067/D068/D069/D072 SC 997
D067/D068/D069/D072 SC 997
D067/D068/D069/D072 SC 997
D009/D011/D012/D013 E 36
D027/D029 DRIVERS
D037/D038/D041 DF FEED IN JAMS
D078/D079 @ REMOTE
D081/D082 SC 899
D081/D082 FACSIMILE FEATURES
D081/D082 PARTS
D081/D082 @ REMOTE
D081/D082 @ REMOTE
D081/D082 TONER
D101/D102/D103 @ REMOTE
G150/G151 PRINTS JUNK
G152 INSTALLATION QUESTIONS
B140-B143/B163/B228 DOS APPLICATION CONFIG/INSTALL
B234/B235/B236 USER TOOLS
B222/B224/G878 SC 548
B222/B224/G878 SC 552
D014/D015 FIERY
D023/D025 WIM ISSUES
B222/B224/G878 PRINT JOB NOT PRINTING
B140-B143/B163/B228 JAM CODE 156
B186 FIERY
D059/D060/D061 PARTS
D081/D082 PLEASE WAIT FUSER UP TO TEMP
D081/D082 PLEASE WAIT FUSER UP TO TEMP
D081/D082 PLEASE WAIT FUSER UP TO TEMP
M065/M066 COLORS MISALIGNED
Product Family Problem Desc
M065/M066 COLORS MISALIGNED
B064/B065 SC 123
B064/B065 SC 123
B064/B065 SC 123
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 MASTER-SKEW
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER EJECT JAMS
C231/C237/C238/C248 MASTER FEED JAMS
C231/C237/C238/C248 MASTER FEED JAMS
D014/D015 PM COUNTER QUESTIONS
D027/D029 SC 548
D027/D029 SC 548
D027/D029 ADD TONER CONDITION
D027/D029 ADD TONER CONDITION
D027/D029 ADD TONER CONDITION
D027/D029 ADD TONER CONDITION
D027/D029 SC 548
D027/D029 JAM CODE 064
D027/D029 JAM CODE 067
B140-B143/B163/B228 PLEASE WAIT - NO FUSER LAMPS
B234/B235/B236 FIRMWARE LOADING ISSUES
B234/B235/B236 PUNCH UNIT NOT RECOGNIZED
B234/B235/B236 SC 866
B234/B235/B236 SC 750
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B246/B248/B249 BOOKLETMAKER SERVICE CODES
B295/B297 E 32
D014/D015 ADD TONER CONDITION
D014/D015 SMEARING/WET
D014/D015 SMEARING/WET
D014/D015 COLOR INCORRECT
D014/D015 JAM CODE 186
D014/D015 WIM ISSUES
D014/D015 SC 866
D052/D053/D054 SC 220
D052/D053/D054 JAM CODE 034
D052/D053/D054 SC 866
Product Family Problem Desc
D052/D053/D054 FIRMWARE UPDATES
D059/D060/D061 SC 866
D059/D060/D061 CONTROLLER ERROR
D059/D060/D061 FIERY
D059/D060/D061 PRINT JOB NOT PRINTING
D062/D063/D065/D066 PUNCH JAM
D062/D063/D065/D066 SC 866
D081/D082 SMEARING/WET
D081/D082 SMEARING/WET
D081/D082 SD CARD QUESTIONS
D081/D082 JAM CODE 071
D081/D082 SC 866
D101/D102/D103 SC 866
D101/D102/D103 SC 901
G150/G151 POSTSCRIPT
G179 PM COUNTER QUESTIONS
B222/B224/G878 SC 997
B222/B224/G878 SC 997
B222/B224/G878 SC 997
B222/B224/G878 SC 997
B259/B260/B261 JAM CODE 010
B291/B296 DJ 01
A153-A162/A204-A214 SC 541
B246/B248/B249 PAPER CURL
Product Family Problem Desc
D014/D015 SC 670
D014/D015 SC 411
D059/D060/D061 PARTS
D062/D063/D065/D066 PRINT JOB NOT PRINTING
D078/D079 FIERY
D027/D029 E 36
D027/D029 E 36
D027/D029 E 36
D052/D053/D054 JAM CODE 106
D059/D060/D061 JAM CODE 001
D062/D063/D065/D066 SC 550
D091/D092 SC 792
D091/D092 SC 792
D091/D092 SC 792
G060/G080/G082 COLORS MISALIGNED
G060/G080/G082 COLORS MISALIGNED
G060/G080/G082 COLORS MISALIGNED
G060/G080/G082 COLORS MISALIGNED
G060/G080/G082 COLORS MISALIGNED
G133 COLOR INCORRECT
G148 SC 740
M065/M066 SC 998
D027/D029 SC 165
D027/D029 SC 165
G133 SC 490
G133 SC 490
G133 SC 492
G133 SC 492
G133 SC 492
G133 SC 501
G133 SC 501
G133 SC 501
G133 SC 502
G133 SC 502
G133 SC 502
G133 SC 503
G133 SC 503
G133 SC 503
G133 SC 503
G133 SC 503
G133 SC 503
Product Family Problem Desc
G133 SC 503
G133 SC 503
D023/D025 DJ 03
D023/D025 DJ 03
D023/D025 DJ 03
D091/D092 PC FAXES NOT BEING RECEIVED
D091/D092 PRINT JOB NOT PRINTING
G130/G131 PM COUNTER QUESTIONS
G130/G131 PM COUNTER QUESTIONS
G130/G131 PM COUNTER QUESTIONS
G130/G131 PM COUNTER QUESTIONS
G130/G131 PM COUNTER QUESTIONS
G130/G131 PM COUNTER QUESTIONS
G133 SC 498
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 504
G133 SC 505
G133 SC 505
G133 SC 505
G133 SC 505
G133 SC 529
G133 SC 529
G133 SC 529
G133 SC 559
G133 SC 559
G133 SC 582
G133 SC 582
G133 SC 583
Product Family Problem Desc
G133 SC 583
G133 SC 583
G133 SC 584
G133 SC 584
G133 SC 584
G133 SC 584
G133 SC 585
G133 SC 585
G133 SC 585
G133 SC 585
G133 SC 585
G133 SC 586
G133 SC 586
G133 SC 587
G133 SC 587
G133 SC 587
B230/B237 STREAKS
B230/B237 STREAKS
D009/D011/D012/D013 JAM CODE 060
G133 SC 610
G133 SC 610
G133 SC 621
G133 SC 621
G133 SC 621
G133 SC 621
G133 SC 622
G133 SC 622
G133 SC 622
G133 SC 623
G133 SC 669
Product Family Problem Desc
G133 SC 670
G133 SC 670
G133 SC 670
G133 SC 682
G133 SC 682
G133 SC 863
G133 SC 683
G133 SC 687
G133 SC 687
G133 SC 690
G133 SC 690
G133 SC 690
G133 SC 721
G133 SC 721
G133 SC 723
G133 SC 723
G133 SC 723
G133 SC 725
G133 SC 725
G133 SC 730
G133 SC 730
G133 SC 730
G133 SC 740
G133 SC 740
G133 SC 740
G133 SC 741
G133 SC 741
G133 SC 743
G133 SC 743
G133 SC 743
G133 SC 744
G133 SC 744
G133 SC 744
G133 SC 746
Product Family Problem Desc
G133 SC 746
A292/A293/B098 SC 430
B234/B235/B236 SD CARD QUESTIONS
B234/B235/B236 PARTS
B264/B265 WIM ISSUES
C235/C244 LIGHT/FADED IMAGE
D014/D015 TONER
D027/D029 BLANK DISPLAY
D052/D053/D054 SC 552
D081/D082 SC 530
D081/D082 ENVELOPES
D027/D029 NOISE
D052/D053/D054 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
D059/D060/D061 PUNCH QUESTIONS
D059/D060/D061 SC 797
D059/D060/D061 PUNCH QUESTIONS
D059/D060/D061 JAM CODE 093
D062/D063/D065/D066 SC 204
D081/D082 FIERY
G133 SC 826
G133 SC 827
G133 SC 827
G133 SC 827
G133 SC 828
G133 SC 829
Product Family Problem Desc
G133 SC 829
G133 SC 851
G133 SC 851
G133 SC 851
G133 SC 853
G133 SC 854
G133 SC 854
G133 SC 855
G133 SC 855
G133 SC 856
G133 SC 856
G133 SC 857
G133 SC 860
G133 SC 867
G133 SC 867
G133 SC 868
G133 SC 868
G133 SC 870
G133 SC 870
G133 SC 870
G133 SC 870
G133 SC 873
G133 SC 873
G133 SC 874
G133 SC 874
G133 SC 874
G133 SC 875
G133 SC 875
B089/B093 SC 670
B089/B093 SC 670
B089/B093 SC 670
B089/B093 SC 955
B089/B093 SC 955
B089/B093 SC 955
Product Family Problem Desc
D059/D060/D061 INSTALLATION QUESTIONS
D081/D082 JAM CODE 193
D084/D085 SC 750
D084/D085 SC 750
D084/D085 SC 750
D084/D085 SC 750
D084/D085 SC 750
D084/D085 SC 876
D084/D085 SC 876
D101/D102/D103 SC 672
G060/G080/G082 SC 221
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 876
G133 SC 877
G133 SC 877
G133 SC 900
G133 SC 900
G133 SC 920
G133 SC 921
G133 SC 990
G133 SC 990
G133 SC 991
G133 SC 991
G133 SC 992
G133 SC 992
G133 SC 998
G133 SC 998
G133 SC 998
Product Family Problem Desc
G133 SC 998
H306/H310/H311 CHECKERED MARK ON/OFF
H306/H310/H311 CHECKERED MARK ON/OFF
H306/H310/H311 9-30, 9-31, 9-32
B230/B237 WIM ISSUES
B230/B237 WIM ISSUES
B264/B265 PLEASE WAIT FUSER UP TO TEMP
B264/B265 PLEASE WAIT FUSER UP TO TEMP
B264/B265 PLEASE WAIT FUSER UP TO TEMP
B264/B265 PLEASE WAIT FUSER UP TO TEMP
D023/D025 WIM ISSUES
D023/D025 WIM ISSUES
D023/D025 SC 380
D101/D102/D103 SPOTS-BLACK
M065/M066 SC 361
M065/M066 SC 361
B230/B237 JAM CODE 018
B230/B237 JAM CODE 018
D086/D087 JAM CODE 003
D086/D087 JAM CODE 003
D086/D087 JAM CODE 004
D086/D087 JAM CODE 004
D086/D087 JAM CODE 005
D086/D087 JAM CODE 005
D086/D087 JAM CODE 006
D086/D087 JAM CODE 006
D086/D087 JAM CODE 007
D086/D087 JAM CODE 007
D086/D087 JAM CODE 008
D086/D087 JAM CODE 009
D086/D087 JAM CODE 011
D086/D087 JAM CODE 011
D086/D087 JAM CODE 012
D086/D087 JAM CODE 012
Product Family Problem Desc
D086/D087 JAM CODE 013
D086/D087 JAM CODE 013
D086/D087 JAM CODE 017
D086/D087 JAM CODE 018
D086/D087 JAM CODE 019
D086/D087 JAM CODE 019
D086/D087 JAM CODE 020
D086/D087 JAM CODE 021
D086/D087 JAM CODE 021
D086/D087 JAM CODE 022
D086/D087 JAM CODE 022
D086/D087 JAM CODE 024
D086/D087 JAM CODE 025
D086/D087 JAM CODE 025
D086/D087 JAM CODE 026
D086/D087 JAM CODE 026
D086/D087 JAM CODE 027
D086/D087 JAM CODE 051
D086/D087 JAM CODE 051
D086/D087 JAM CODE 051
D086/D087 JAM CODE 052
D086/D087 JAM CODE 052
D086/D087 JAM CODE 052
D086/D087 JAM CODE 053
D086/D087 JAM CODE 053
D086/D087 JAM CODE 054
D086/D087 JAM CODE 054
D086/D087 JAM CODE 057
D086/D087 JAM CODE 057
D086/D087 JAM CODE 058
D086/D087 JAM CODE 060
D086/D087 JAM CODE 060
D086/D087 JAM CODE 061
D086/D087 JAM CODE 061
Product Family Problem Desc
D086/D087 JAM CODE 062
D086/D087 JAM CODE 064
D086/D087 JAM CODE 064
D086/D087 JAM CODE 065
D086/D087 JAM CODE 066
D086/D087 JAM CODE 067
D086/D087 JAM CODE 100
D086/D087 JAM CODE 101
D086/D087 JAM CODE 102
D086/D087 JAM CODE 103
D086/D087 JAM CODE 105
D086/D087 JAM CODE 106
D086/D087 JAM CODE 107
D086/D087 JAM CODE 108
D086/D087 JAM CODE 109
D086/D087 JAM CODE 109
D086/D087 JAM CODE 191
B132/B200 DJ 54
B140-B143/B163/B228 USER TOOLS
B140-B143/B163/B228 IMAGE SHIFTING
B234/B235/B236 PUNCH UNIT NOT RECOGNIZED
B234/B235/B236 FINISHER TRAY DISPLAYS FULL
B234/B235/B236 FINISHER TRAY DISPLAYS FULL
B234/B235/B236 PARTS
B234/B235/B236 DISTORTED IMAGE
B234/B235/B236 DISTORTED IMAGE
B264/B265 CONTROLLER CONFIG/INSTALL
D014/D015 SC 750
D014/D015 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D014/D015 SC 750
D062/D063/D065/D066 ENVELOPES
D081/D082 SC 348
D081/D082 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
B140-B143/B163/B228 E 20
D052/D053/D054 SC 819
D062/D063/D065/D066 FUSER WEB MESSAGE
D078/D079 DRIVERS
D081/D082 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D081/D082 REPORTS ON/OFF
D081/D082 REPORTS ON/OFF
D081/D082 COUNTER ISSUES
D091/D092 ERRATIC ELECTRICAL PROBLEMS
B262/B284/B288/B292 15-01
D007/D008 RX PROBLEM
D017/D018/D019/D020 IMAGE SHIFTING
D059/D060/D061 DJ 03
Product Family Problem Desc
D062/D063/D065/D066 0-01
D027/D029 SC 582
D027/D029 DRIVERS
D052/D053/D054 KEY COUNTER INFORMATION
B132/B200 PARTS
B234/B235/B236 PARTS
B246/B248/B249 PUNCH HOLE POSITION
C249/C264 PARTS
D017/D018/D019/D020 SC 868
D017/D018/D019/D020 SC 868
B132/B200 FIERY
B132/B200 FIERY
B246/B248/B249 PARTS
B246/B248/B249 PARTS
D062/D063/D065/D066 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D062/D063/D065/D066 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D062/D063/D065/D066 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D091/D092 LIGHT/FADED IMAGE
D101/D102/D103 LINES BLACK / LEAD TO TRAIL
B079/082/135/138/182/ DISTORTED IMAGE-DIGITIZED
183
B089/B093 PASSWORDS
B132/B200 NO READY OR WAIT INDICATORS
B147/B149/B190 SC 551
B147/B149/B190 SC 551
B147/B149/B190 SC 551
B147/B149/B190 SC 551
B234/B235/B236 CONSTANT ADD PAPER
D062/D063/D065/D066 SC 816
D062/D063/D065/D066 ELP
D101/D102/D103 SC 440
G126 PRINT JOB NOT PRINTING
G126 PRINT JOB NOT PRINTING
G126 PRINT JOB NOT PRINTING
G126 PRINT JOB NOT PRINTING
B178/B180/B202 PRINT JOB NOT PRINTING
C235/C244 PARTS
D009/D011/D012/D013 SC 925
D062/D063/D065/D066 PARTS
D081/D082 SC 534
D081/D082 MEMORY TRANSMISSION NOT AVAILABLE
D081/D082 LOCKS UP WITH STORING IN THE LCD WHEN
SCANNING ORIGINALS.
D088/D089 INSTALLATION QUESTIONS
Product Family Problem Desc
D091/D092 SC 530
D081/D082 SC 402
D084/D085 INSTALLATION QUESTIONS
B234/B235/B236 ELP
B234/B235/B236 SET IS FOLDED INCORRECTLY
B246/B248/B249 DRIVERS
D052/D053/D054 ELP
D059/D060/D061 ELP
D059/D060/D061 CONTROLLER ERROR
D062/D063/D065/D066 DRIVERS
D062/D063/D065/D066 ELP
D081/D082 DRIVERS
D081/D082 CAN NOT ACCESS WEB PAGE
D081/D082 ADDRESS BOOK ERRORS
D081/D082 ADDRESS BOOK ERRORS
D081/D082 ADDRESS BOOK ERRORS
D081/D082 DRIVERS
D101/D102/D103 ELP
B140-B143/B163/B228 JAM CODE 054
B234/B235/B236 JAM CODE 114
B246/B248/B249 SD CARD QUESTIONS
D014/D015 NO READY OR WAIT INDICATORS
D052/D053/D054 PARTS
Product Family Problem Desc
D052/D053/D054 JAVA INSTALLATION
B222/B224/G878 SC 221
B222/B224/G878 SC 397
B234/B235/B236 CAN NOT ACCESS WEB PAGE
B264/B265 TX PROBLEM
D009/D011/D012/D013 NETWORK ERRORS
D014/D015 SUPPLIES
D023/D025 SC 865
D027/D029 NETWORK DEVICES
D027/D029 CAN NOT ACCESS WEB PAGE
D062/D063/D065/D066 SC 818
D062/D063/D065/D066 DRIVERS
D081/D082 OVERTONING
D081/D082 SD CARD QUESTIONS
D088/D089 SUPPLIES
D088/D089 MAC PRINTING
D088/D089 SRAM ERROR
D091/D092 DJ 05
D091/D092 DJ 05
D091/D092 DRIVERS
G152 E 09
G179 SC 820
M002/M003/M004 MULTISHEET FEED
B132/B200 LIGHT/FADED IMAGE
D059/D060/D061 ERRATIC ELECTRICAL PROBLEMS
G152 REGISTRATION INCORRECT
G188/G189 PARTS
G188/G189 PARTS
M002/M003/M004 FIRMWARE UPDATES
B132/B200 ELP
B140-B143/B163/B228 SC 555
B222/B224/G878 JAM CODE 195
B222/B224/G878 JAM CODE 195
B222/B224/G878 DJ 57
B246/B248/B249 MACHINE RUNS SLOW
B246/B248/B249 MACHINE RUNS SLOW
B246/B248/B249 FUSER DAMAGE
Product Family Problem Desc
B246/B248/B249 SC 555
D062/D063/D065/D066 SC 625
D062/D063/D065/D066 SC 819
D062/D063/D065/D066 SC 625
D062/D063/D065/D066 SC 625
D062/D063/D065/D066 SC 670
D062/D063/D065/D066 SC 753
D010 SC 981
D010 SC 981
D010 SC 981
D010 PRINT OPTION NOT RECOGNIZED
D014/D015 JAM CODE 159
D014/D015 DOS APPLICATION CONFIG/INSTALL
D014/D015 FUSING SET SIGNAL DISPLAYED
D014/D015 JITTER/BANDING
D014/D015 PRINT JOB NOT PRINTING
D016 SPECIFICATIONS
Product Family Problem Desc
D016 SPECIFICATIONS
D016 DRUM DAMAGE
D016 JITTER/BANDING
D016 JITTER/BANDING
D016 DOUBLE/OFFSET IMAGE
D016 JAM CODE 037
D016 JAM CODE 038
D016 INTERMITTENT JAMMING
Product Family Problem Desc
D016 SC 304
D016 SC 305
D016 SC 306
D016 SC 307
D016 SC 344
D016 SC 345
D016 SC 347
D016 SC 477
D016 SC 479
D016 SC 490
D016 SC 520
D016 SC 521
D016 SC 523
D016 SC 524
D016 SC 530
D016 SC 601
D016 SC 675
D016 SC 991
D016 SC 303
D016 SC 675
D016 SC 311
D016 SC 332
D016 SC 332
D016 SC 347
D016 SC 675
D016 SC 352
D016 SC 353
D016 SC 354
D016 SC 355
D016 SC 367
D016 SC 418
D016 SC 443
D016 SC 675
D016 SC 450
Product Family Problem Desc
D016 SC 472
D016 SC 477
D016 SC 489
D016 SC 520
D016 SC 675
D016 SC 530
D016 SC 530
D016 SC 530
D016 SC 524
D016 SC 524
D016 SC 531
D016 SC 541
D016 SC 542
D016 SC 543
D016 SC 544
D016 SC 545
D016 SC 547
D016 SC 551
D016 SC 552
D016 SC 553
D016 SC 555
D016 SC 547
D016 SC 569
D016 SC 622
D016 SC 670
D016 SC 675
D016 SC 819
D016 SC 919
D016 SC 990
D016 SC 990
D016 SC 991
D016 SC 960
D017/D018/D019/D020 SC 998
D017/D018/D019/D020 SC 819
D017/D018/D019/D020 SC 820
D037/D038/D041 SC 742
D037/D038/D041 SC 672
D037/D038/D041 LAN FAX INSTALL QUESTIONS
D046/D049 SC 865
D052/D053/D054 SC 182
D052/D053/D054 SC 182
D052/D053/D054 SC 182
D052/D053/D054 SC 185
D052/D053/D054 SC 185
D052/D053/D054 SC 186
Product Family Problem Desc
D052/D053/D054 SC 186
D052/D053/D054 SC 187
D052/D053/D054 SC 188
D052/D053/D054 SC 188
D052/D053/D054 SC 189
D052/D053/D054 SC 189
D052/D053/D054 SC 195
D052/D053/D054 SC 195
D052/D053/D054 SC 221
D052/D053/D054 SC 221
D052/D053/D054 SC 221
D052/D053/D054 SC 230
D052/D053/D054 SC 230
D052/D053/D054 SC 230
D052/D053/D054 SC 231
D052/D053/D054 SC 231
D052/D053/D054 SC 231
D052/D053/D054 SC 240
D052/D053/D054 SC 240
D052/D053/D054 SC 240
D052/D053/D054 SC 625
D052/D053/D054 SC 625
D052/D053/D054 SC 625
D052/D053/D054 SC 625
D052/D053/D054 SC 625
D052/D053/D054 SC 628
D052/D053/D054 SC 628
D052/D053/D054 SC 632
D052/D053/D054 SC 633
D052/D053/D054 SC 634
D052/D053/D054 SC 635
D052/D053/D054 SC 641
D052/D053/D054 SC 641
D052/D053/D054 SC 671
Product Family Problem Desc
D052/D053/D054 SC 705
D052/D053/D054 SC 705
D052/D053/D054 SC 705
D052/D053/D054 SC 705
D052/D053/D054 SC 726
D052/D053/D054 SC 726
D052/D053/D054 SC 726
D052/D053/D054 SC 727
D052/D053/D054 SC 727
D052/D053/D054 SC 727
D052/D053/D054 SC 728
D052/D053/D054 SC 728
D052/D053/D054 SC 728
D052/D053/D054 SC 730
D052/D053/D054 SC 730
D052/D053/D054 SC 730
D052/D053/D054 SC 732
D052/D053/D054 SC 732
D052/D053/D054 SC 732
D052/D053/D054 SC 732
D052/D053/D054 SC 733
D052/D053/D054 SC 733
D052/D053/D054 SC 733
D052/D053/D054 SC 733
D052/D053/D054 SC 733
D052/D053/D054 SC 735
D052/D053/D054 SC 735
D052/D053/D054 SC 735
D052/D053/D054 SC 735
D052/D053/D054 SC 736
D052/D053/D054 SC 736
D052/D053/D054 SC 736
D052/D053/D054 SC 736
D052/D053/D054 SC 737
Product Family Problem Desc
D052/D053/D054 SC 737
D052/D053/D054 SC 738
D052/D053/D054 SC 738
D052/D053/D054 SC 738
D052/D053/D054 SC 738
D052/D053/D054 SC 739
D052/D053/D054 SC 739
D052/D053/D054 SC 739
D052/D053/D054 SC 739
D052/D053/D054 SC 740
D052/D053/D054 SC 741
D052/D053/D054 SC 741
D052/D053/D054 SC 742
D052/D053/D054 SC 742
D052/D053/D054 SC 742
D052/D053/D054 SC 742
D052/D053/D054 SC 744
D052/D053/D054 SC 744
D052/D053/D054 SC 744
D052/D053/D054 SC 750
D052/D053/D054 SC 750
D052/D053/D054 SC 750
D052/D053/D054 SC 754
D052/D053/D054 SC 754
D052/D053/D054 SC 761
D052/D053/D054 SC 761
D052/D053/D054 SC 761
D052/D053/D054 SC 762
D052/D053/D054 SC 762
D052/D053/D054 SC 762
D052/D053/D054 SC 763
D052/D053/D054 SC 763
D052/D053/D054 SC 764
D052/D053/D054 SC 764
Product Family Problem Desc
D052/D053/D054 SC 765
D052/D053/D054 SC 765
D052/D053/D054 SC 766
D052/D053/D054 SC 766
D052/D053/D054 SC 767
D052/D053/D054 SC 767
D052/D053/D054 SC 770
D052/D053/D054 SC 770
D052/D053/D054 SC 770
D052/D053/D054 SC 770
D052/D053/D054 SC 780
D052/D053/D054 SC 780
D052/D053/D054 SC 781
D052/D053/D054 SC 781
D052/D053/D054 SC 781
D052/D053/D054 SC 782
D052/D053/D054 SC 782
D052/D053/D054 SC 782
D052/D053/D054 SC 784
D052/D053/D054 SC 784
D052/D053/D054 SC 785
D052/D053/D054 SC 785
D052/D053/D054 SC 786
D052/D053/D054 SC 819
D052/D053/D054 SC 819
D052/D053/D054 SC 819
D052/D053/D054 SC 821
D052/D053/D054 SC 821
D052/D053/D054 SC 822
D052/D053/D054 SC 822
D052/D053/D054 SC 822
D052/D053/D054 SC 826
D052/D053/D054 SC 826
D052/D053/D054 SC 828
Product Family Problem Desc
D052/D053/D054 SC 828
D052/D053/D054 SC 833
D052/D053/D054 SC 833
D052/D053/D054 SC 833
D052/D053/D054 SC 834
D052/D053/D054 SC 834
D052/D053/D054 SC 850
D052/D053/D054 SC 850
D052/D053/D054 SC 850
D052/D053/D054 SC 851
D052/D053/D054 SC 851
D052/D053/D054 SC 853
D052/D053/D054 SC 854
D052/D053/D054 SC 855
D052/D053/D054 SC 855
D052/D053/D054 SC 856
D052/D053/D054 SC 856
D052/D053/D054 SC 857
D052/D053/D054 SC 857
D052/D053/D054 SC 860
D052/D053/D054 SC 860
D052/D053/D054 SC 861
D052/D053/D054 SC 861
D052/D053/D054 SC 861
D052/D053/D054 SC 861
D052/D053/D054 SC 864
D052/D053/D054 SC 864
D052/D053/D054 SC 865
D052/D053/D054 SC 868
D052/D053/D054 SC 868
D052/D053/D054 SC 868
D052/D053/D054 SC 873
D052/D053/D054 SC 874
D052/D053/D054 SC 874
Product Family Problem Desc
D052/D053/D054 SC 875
D052/D053/D054 SC 875
D052/D053/D054 SC 876
D052/D053/D054 SC 876
D052/D053/D054 SC 876
D052/D053/D054 SC 925
D052/D053/D054 SC 953
D052/D053/D054 SC 954
D052/D053/D054 SC 964
D052/D053/D054 SC 984
D052/D053/D054 SC 984
D052/D053/D054 SC 984
D052/D053/D054 SC 985
D052/D053/D054 SC 985
D052/D053/D054 SC 985
D052/D053/D054 SC 986
D052/D053/D054 SC 986
D052/D053/D054 SC 986
D052/D053/D054 DOS APPLICATION CONFIG/INSTALL
D052/D053/D054 LIGHT/FADED IMAGE
D052/D053/D054 SC 440
D059/D060/D061 PAPER SIZE QUESTIONS
D059/D060/D061 JAM CODE 021
D059/D060/D061 DOS APPLICATION CONFIG/INSTALL
D059/D060/D061 JAM CODE 003
D059/D060/D061 PAPER SIZE QUESTIONS
D062/D063/D065/D066 REGISTRATION INCORRECT
D062/D063/D065/D066 SC 672
Product Family Problem Desc
D062/D063/D065/D066 PUNCH HOLE POSITION
D067/D068/D069/D072 SC 824
D067/D068/D069/D072 15-01
D084/D085 SC 878
H556/H557 NUMBER OF RINGS UNTIL CALL IS DETECTED
D046/D049 SC 672
D046/D049 SC 672
D052/D053/D054 TRAY DOES NOT LIFT
D062/D063/D065/D066 SC 878
D081/D082 SC 899
D081/D082 DISTORTED IMAGE-DIGITIZED
D081/D082 DISTORTED IMAGE-DIGITIZED
D081/D082 SC 899
D088/D089 JAM CODE 230
D088/D089 SC 569
D101/D102/D103 USER TOOLS
G071 SC 412
G071 SC 412
B125 SC 402
B140-B143/B163/B228 SPECIFICATIONS
B140-B143/B163/B228 JAM CODE 008
B222/B224/G878 INSTALLATION QUESTIONS
B276/B277 PAPER TRAY SELECTION FOR FAX
D052/D053/D054 SC 585
D059/D060/D061 WASTE TONER FULL DISPLAYED
D059/D060/D061 TONER WASTE / SPILL / LEAK
D062/D063/D065/D066 MANUALS
D088/D089 SC 531
Product Family Problem Desc
D088/D089 SC 531
D088/D089 SC 569
D091/D092 SC 324
D091/D092 SC 324
D091/D092 SC 324
G130/G131 JAM A
A229 SC XX
A292/A293/B098 SC 306
B132/B200 DRIVERS
B222/B224/G878 GENERAL INFORMATION
D014/D015 SC 440
D027/D029 JAVA INSTALLATION
D052/D053/D054 JAM CODE 110
M002/M003/M004 THROUGH PUT QUESTIONS
B234/B235/B236 SD CARD QUESTIONS
D059/D060/D061 ERROR MESSAGES
D062/D063/D065/D066 0-21
D062/D063/D065/D066 SC 819
D062/D063/D065/D066 SC 899
D062/D063/D065/D066 SC 899
D081/D082 DRIVERS
D081/D082 DRIVERS
D086/D087 SC 798
D086/D087 SC 798
M016/M017 FAX FORWARDING QUESTIONS
B051/B052/B156 PM COUNTER QUESTIONS
B132/B200 SC 620
B132/B200 SC 620
B222/B224/G878 TX PROBLEM
B222/B224/G878 TX PROBLEM
B234/B235/B236 SC 672
B246/B248/B249 PLEASE WAIT - NO FUSER LAMPS
D014/D015 ADD TONER CONDITION
D023/D025 SC 682
D027/D029 SC 682
D052/D053/D054 JAM CODE 134
D059/D060/D061 JAM CODE 410
D059/D060/D061 JAM CODE 455
D059/D060/D061 JAM CODE 161
D062/D063/D065/D066 SCANNER FUNCTIONS
D081/D082 PARTS
D091/D092 0-01
A163/A251/A252/B047/B PARTS
048
A292/A293/B098 SC 329
A292/A293/B098 SC 329
B132/B200 SC 548
B132/B200 SC 548
B132/B200 SC 548
B246/B248/B249 STAMP DATA QUESTIONS
C262/C265 BLANK IMAGE-PARTIAL/SPORATIC
D062/D063/D065/D066 SC 555
D081/D082 SC 408
D081/D082 TONER LEAK/SPILL
D081/D082 TONER LEAK/SPILL
D081/D082 TONER LEAK/SPILL
D088/D089 SC 582
M002/M003/M004 JAM CODE 115
B230/B237 SC 750
B230/B237 SC 750
C229/C233/C239 SC 05-40
D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D101/D102/D103 SP MODES
B147/B149/B190 JAM CODE 120
D014/D015 JAM CODE 181
D017/D018/D019/D020 SC 997
D086/D087 SC 833
D086/D087 SC 833
D086/D087 SC 833
D091/D092 SD CARD QUESTIONS
D095/M077 SC 925
D095/M077 SC 925
D101/D102/D103 MEMORY QUESTIONS
G104/G160/G190 SC 443
G104/G160/G190 SC 443
A163/A251/A252/B047/B PARTS
048
B246/B248/B249 RX PROBLEM
B291/B296 SC 450
D052/D053/D054 RX PROBLEM
D062/D063/D065/D066 RX PROBLEM
D101/D102/D103 PARTS
G133 SC 552
G133 SC 552
M002/M003/M004 SC 797
B010/B188 SC 351
B010/B188 SC 351
B010/B188 SC 351
B010/B188 SC 351
B010/B188 SC 351
B010/B188 SC 351
B010/B188 SC 352
B010/B188 SC 352
B010/B188 SC 352
B010/B188 SC 352
B010/B188 SC 352
B010/B188 SC 352
B140-B143/B163/B228 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B140-B143/B163/B228 FOLDING ERROR
Product Family Problem Desc
B246/B248/B249 PRINTS JUNK
D014/D015 SC 445
D027/D029 INSTALLATION QUESTIONS
D052/D053/D054 SP MODES
D062/D063/D065/D066 PARTS
D081/D082 SC 925
D084/D085 JAM CODE 003
D088/D089 SC 682
D088/D089 SC 682
G148 PARTS
G188/G189 COLORS MISALIGNED
M022/M024/M026/M02 SC 899
8
M022/M024/M026/M02 SC 899
8
B222/B224/G878 COVER ON WRONG SIDE OF BOOKLETS
Product Family Problem Desc
B246/B248/B249 FAX LIGHT IS RED
D009/D011/D012/D013 SC 221
D009/D011/D012/D013 SC 221
D009/D011/D012/D013 SC 221
D009/D011/D012/D013 SC 221
D014/D015 SC 725
D023/D025 STAMP DATA QUESTIONS
D027/D029 SC 460
D052/D053/D054 JAM CODE 020
D059/D060/D061 SC 819
D062/D063/D065/D066 JAM CODE 056
D062/D063/D065/D066 SC 819
D062/D063/D065/D066 15-01
D078/D079 SPECIFICATIONS
D081/D082 JAM CODE 175
D081/D082 WIRELESS NOT WORKING
D081/D082 WIRELESS NOT WORKING
D086/D087 INSTALLATION QUESTIONS
G126 JAM CODE 066
B230/B237 SPECIFICATIONS
B230/B237 SPECIFICATIONS
B230/B237 SPECIFICATIONS
B230/B237 SPECIFICATIONS
B246/B248/B249 JAM CODE 150
B246/B248/B249 JAM CODE 150
B246/B248/B249 JAM CODE 150
D062/D063/D065/D066 PRINT CONTROLLER/NIB
D081/D082 SC 201
D081/D082 SC 201
Product Family Problem Desc
D081/D082 SC 201
D081/D082 PCU COUNTER QUESTIONS
D101/D102/D103 PARTS
D023/D025 PARTS
D081/D082 DRIVERS
B132/B200 SC 243
B132/B200 FIRMWARE UPDATES
B234/B235/B236 SC 320
D062/D063/D065/D066 SMEARING/WET
D088/D089 SC 866
G060/G080/G082 JAM CODE 063
M002/M003/M004 PM COUNTER QUESTIONS
B079/082/135/138/182/ REGISTRATION INCORRECT
183
C229/C233/C239 MASTER FEED JAMS
C229/C233/C239 MASTER FEED JAMS
D062/D063/D065/D066 IMAGE STRETCHED OR COMPRESSED
G104 SC 532
G104 SC 541
G104 SC 541
G104 SC 542
G104 SC 542
G104 SC 545
G104 SC 545
G104 SC 687
Product Family Problem Desc
G104 SC 687
G104 SC 818
G104 SC 818
G104 SC 822
G104 SC 822
G104 SC 822
G104 SC 921
G104 SCANNER CONFIGURATION
D115/D116 0-00
D115/D116 0-00
D115/D116 0-04
D115/D116 0-04
D115/D116 0-04
D115/D116 0-05
D115/D116 0-05
D115/D116 0-05
D115/D116 0-05
D115/D116 0-07
D115/D116 0-07
D115/D116 0-07
Product Family Problem Desc
D115/D116 0-07
D115/D116 0-07
D115/D116 0-07
D115/D116 PASSWORDS
D115/D116 PASSWORDS
D115/D116 NO TX/RX
D115/D116 NO TX/RX
D115/D116 NO TX/RX
D104/D106 00-88
D104/D106 0-80
D104/D106 0-80
D115/D116 SC 120
D115/D116 SC 120
D115/D116 SC 120
D115/D116 SC 120
D115/D116 SC 120
D115/D116 SC 120
D115/D116 SC 121
D115/D116 SC 121
D115/D116 SC 121
D115/D116 SC 121
D115/D116 SC 121
D115/D116 SC 121
D115/D116 SC 141
D115/D116 SC 141
D115/D116 SC 141
D115/D116 SC 141
D115/D116 SC 141
D115/D116 SC 141
Product Family Problem Desc
D115/D116 SC 142
D115/D116 SC 142
D115/D116 SC 142
D115/D116 SC 142
D115/D116 SC 142
D115/D116 SC 144
D115/D116 SC 144
D115/D116 SC 144
D115/D116 SC 145
D115/D116 SC 145
D115/D116 SC 145
D115/D116 SC 193
D115/D116 SC 193
D115/D116 SC 198
D115/D116 SC 198
D115/D116 SC 198
D115/D116 SC 198
D115/D116 SC 302
D115/D116 SC 302
D115/D116 SC 302
D115/D116 SC 320
D115/D116 SC 320
D115/D116 SC 320
D115/D116 SC 320
D115/D116 SC 321
D115/D116 SC 321
D115/D116 SC 321
D115/D116 SC 322
D115/D116 SC 322
D115/D116 SC 322
D115/D116 SC 322
D115/D116 SC 322
D115/D116 SC 390
Product Family Problem Desc
D115/D116 SC 390
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 391
D115/D116 SC 401
D115/D116 SC 401
D115/D116 SC 401
D115/D116 SC 401
D115/D116 SC 402
D115/D116 SC 402
D115/D116 SC 402
D115/D116 SC 402
D115/D116 SC 500
D115/D116 SC 500
D115/D116 SC 500
D115/D116 SC 541
D115/D116 SC 541
D115/D116 SC 541
D115/D116 SC 541
D115/D116 SC 541
D115/D116 SC 542
D115/D116 SC 542
D115/D116 SC 542
D115/D116 SC 542
D115/D116 SC 542
Product Family Problem Desc
D115/D116 SC 543
D115/D116 SC 543
D115/D116 SC 544
D115/D116 SC 544
D115/D116 SC 545
D115/D116 SC 545
D115/D116 SC 545
D115/D116 SC 546
D115/D116 SC 546
D115/D116 SC 546
D115/D116 SC 547
D115/D116 SC 547
D115/D116 SC 547
D115/D116 SC 547
D115/D116 SC 559
D115/D116 SC 590
D115/D116 SC 590
D115/D116 SC 760
D115/D116 SC 760
D115/D116 SC 760
D115/D116 SC 761
D115/D116 SC 761
D115/D116 SC 762
D115/D116 SC 762
D115/D116 SC 821
D115/D116 SC 821
D115/D116 SC 822
D115/D116 SC 822
Product Family Problem Desc
D115/D116 SC 822
D115/D116 SC 823
D115/D116 SC 824
D115/D116 SC 824
D115/D116 SC 824
D115/D116 SC 826
D115/D116 SC 827
D115/D116 SC 827
D115/D116 SC 827
D115/D116 SC 827
D115/D116 SC 828
D115/D116 SC 828
D115/D116 SC 928
D115/D116 SC 928
D115/D116 SC 838
D115/D116 SC 839
D115/D116 SC 853
D115/D116 SC 853
D115/D116 SC 853
D115/D116 SC 854
D115/D116 SC 854
D115/D116 SC 854
D115/D116 SC 855
D115/D116 SC 855
D115/D116 SC 855
D115/D116 SC 856
D115/D116 SC 856
D115/D116 SC 857
D115/D116 SC 858
D115/D116 SC 858
D115/D116 SC 859
D115/D116 SC 859
D115/D116 SC 859
D115/D116 SC 859
Product Family Problem Desc
D115/D116 SC 860
D115/D116 SC 860
D115/D116 SC 860
D115/D116 SC 862
D115/D116 SC 862
D115/D116 SC 863
D115/D116 SC 863
D115/D116 SC 864
D115/D116 SC 865
D115/D116 SC 866
D115/D116 SC 867
D115/D116 SC 868
D115/D116 SC 868
D115/D116 SC 868
D115/D116 SC 870
D115/D116 SC 870
D115/D116 SC 870
D115/D116 SC 876
D115/D116 SC 878
D115/D116 SC 878
D115/D116 SC 900
D115/D116 SC 920
D115/D116 SC 920
D115/D116 SC 920
D115/D116 SC 920
D115/D116 SC 921
D115/D116 SC 990
D115/D116 SC 990
D115/D116 SC 990
D115/D116 SC 990
D115/D116 SC 991
D115/D116 SC 992
D115/D116 SC 997
Product Family Problem Desc
D115/D116 SC 997
D115/D116 SC 997
D115/D116 SC 998
D115/D116 SC 998
D115/D116 SC 998
D115/D116 SC 998
D115/D116 SC 998
D115/D116 SC 998
B079/082/135/138/182/ SUPPLIES
183
D059/D060/D061 @ REMOTE
D059/D060/D061 @ REMOTE
D059/D060/D061 @ REMOTE
D059/D060/D061 @ REMOTE
D062/D063/D065/D066 DEAD MACHINE, NO OPERATION
D086/D087 SC 865
D115/D116 TX PROBLEM
M065/M066 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
B132/B200 JAM CODE 171
B222/B224/G878 ADD TONER CONDITION
B234/B235/B236 SPECIFICATIONS
C229/C233/C239 MEMORY QUESTIONS
D009/D011/D012/D013 SC 819
Product Family Problem Desc
D014/D015 SC 671
D052/D053/D054 BLOWN FUSE
D059/D060/D061 INTERMITTENT JAMMING
D059/D060/D061 SC 955
D059/D060/D061 SPECIFICATIONS
D062/D063/D065/D066 CASSETTE SELECTION FOR FAX
D078/D079 STREAKS
D081/D082 SD CARD QUESTIONS
D081/D082 FIERY
D081/D082 FIERY
D081/D082 DJ 03
D101/D102/D103 SPECIFICATIONS
D101/D102/D103 COVER FEEDER SERVICE CODES
D104/D106 PARTS
D115/D116 SC 925
G104 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
G176/G177 SC 545
H556/H557 SUPPLIES
B070/B071 SC 703
D014/D015 MULTI SHEET FEED
D052/D053/D054 JAM CODE 101
D052/D053/D054 FAX FORWARDING QUESTIONS
D052/D053/D054 JAM CODE 101
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
Product Family Problem Desc
D062/D063/D065/D066 DRIVERS
D062/D063/D065/D066 PARTS
D104/D106 0-82
D104/D106 0-82
D104/D106 0-83
D104/D106 0-83
D104/D106 0-83
D104/D106 0-00
D104/D106 0-00
D104/D106 0-04
D104/D106 0-04
D104/D106 0-04
D104/D106 0-05
D104/D106 0-05
D104/D106 0-05
D104/D106 0-05
Product Family Problem Desc
D104/D106 0-07
D104/D106 0-07
D104/D106 0-07
D104/D106 0-07
D104/D106 0-07
D104/D106 0-07
D104/D106 6-Jun
D104/D106 6-Jun
D104/D106 6-Jun
D104/D106 ALL FILES GO INTO MEMORY
D104/D106 CANNOT COMMUNICATE WITH PC -BASED
FAXES
Product Family Problem Desc
D104/D106 DATE AND TIME SETTINGS
D104/D106 FAX OPTION NOT RECOGNIZED
D104/D106 FAX OPTION NOT RECOGNIZED
D104/D106 FAX OPTION NOT RECOGNIZED
D104/D106 FAX OPTION NOT RECOGNIZED
D104/D106 PROBLEM DIALING LONG DISTANCE CALLS
D104/D106 PROBLEM DIALING LONG DISTANCE CALLS
D104/D106 PROBLEM DIALING LONG DISTANCE CALLS
D104/D106 TRANSMIT/ TX IMAGE REDUCED
D104/D106 TX REPORT NOT PRINTING WHEN BIT SW ARE
SET CORRECTLY
D104/D106 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D104/D106 NUMBER OF RINGS UNTIL CALL IS DETECTED
D104/D106 PASSWORDS
D104/D106 PASSWORDS
D104/D106 PASSWORDS
D104/D106 PASSWORDS
D104/D106 PASSWORDS
D062/D063/D065/D066 PASSWORDS
D023/D025 SUPPLIES
D027/D029 SC 202
D052/D053/D054 SC 350
D059/D060/D061 JAM CODE 003
D059/D060/D061 IMAGE SHIFTING
D062/D063/D065/D066 CONTROLLER ERROR
D078/D079 FIERY
D078/D079 FIERY
D078/D079 FIERY
D078/D079 DRIVERS
M002/M003/M004 DRIVERS
M065/M066 SC 899
M078/D097 SC 472
B246/B248/B249 SC 220
D078/D079 FIERY
M065/M066 PRINT JOB NOT PRINTING
B070/B071 FINISHER DISPLAYS TRAY FULL WITH
BOOKLETMAKER
D052/D053/D054 SC 552
D059/D060/D061 SC 991
D062/D063/D065/D066 DJ 06
D067/D068/D069/D072 SC 925
D081/D082 DRIVERS
D088/D089 LIGHT/FADED IMAGE
D101/D102/D103 SC 797
B222/B224/G878 DOUBLE/OFFSET IMAGE
H5451 BLACK IMAGE-ENTIRE PAGE
B178/B180/B202 BLANK IMAGE-PARTIAL/SPORATIC
B234/B235/B236 PARTS
B246/B248/B249 JAM CODE 012
C231/C237/C238/C248 JAM B
C272 PASSWORDS
D023/D025 SC 141
D052/D053/D054 SC 220
D062/D063/D065/D066 E 44
D014/D015 @ REMOTE
D027/D029 JAM CODE 001
D052/D053/D054 SC 552
D052/D053/D054 @ REMOTE
D059/D060/D061 @ REMOTE
D062/D063/D065/D066 SC 402
D062/D063/D065/D066 @ REMOTE
D062/D063/D065/D066 SC 402
Product Family Problem Desc
D078/D079 @ REMOTE
D081/D082 @ REMOTE
D086/D087 FAX FORWARDING QUESTIONS
D086/D087 PARTS
D086/D087 SC 582
D086/D087 SC 582
D086/D087 SC 582
D086/D087 SC 442
D086/D087 SC 442
D086/D087 SC 442
D086/D087 SC 442
D086/D087 PRINT JOB NOT PRINTING
D088/D089 PARTS
D088/D089 REPORTS ON/OFF
D088/D089 REPORTS ON/OFF
D088/D089 REPORTS ON/OFF
D088/D089 WIM ISSUES
D091/D092 SRAM ERROR
D091/D092 JAM CODE 107
D091/D092 JAM CODE 107
D091/D092 JAM CODE 107
D091/D092 JAM CODE 107
D101/D102/D103 @ REMOTE
G133 SC 580
G179 PM COUNTER QUESTIONS
G179 PM COUNTER QUESTIONS
M002/M003/M004 MANUALS
D062/D063/D065/D066 STAPLED - PAPER OUT OF POSITION
D062/D063/D065/D066 SC 672
D078/D079 SC 445
D078/D079 FIERY
D081/D082 PARTS
D081/D082 PARTS
D086/D087 SC 899
D086/D087 SC 997
D086/D087 SC 997
D086/D087 SC 997
D086/D087 SC 997
D088/D089 POSTSCRIPT
D091/D092 JAM CODE 056
D101/D102/D103 SC 586
G112/G113/G116 SC 542
G148 JAM CODE 015
M001 SC 641
M001 SC 641
M001 SC 641
Product Family Problem Desc
M022/M024/M026/M02 SRAM ERROR
8
B178/B180/B202 SC 499
D081/D082 BACKGROUND-DIRTY/GRAY
B064/B065 PARTS
B070/B071 PASSWORDS
D014/D015 SCANNING DOES NOT FUNCTION
D052/D053/D054 PARTS
D059/D060/D061 STAPLE NOT FUNCTIONING
D059/D060/D061 FIERY
D059/D060/D061 FUSER WEB MESSAGE
D062/D063/D065/D066 SC 300
D052/D053/D054 SC 568
D059/D060/D061 FUSER WEB MESSAGE
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D086/D087 SC 760
D086/D087 SC 760
D086/D087 INSTALLATION QUESTIONS
D101/D102/D103 FUSER WEB MESSAGE
G112/G113/G116 SC 322
G112/G113/G116 SC 322
B132/B200 PARTS
B222/B224/G878 CONTROLLER CONFIG/INSTALL
B230/B237 SC 620
B230/B237 SC 620
B264/B265 ADD TONER CONDITION
D014/D015 SCANNER CONFIGURATION
D052/D053/D054 BLANK DISPLAY
D059/D060/D061 SC 487
D059/D060/D061 SC 487
D086/D087 SC 682
A163/A251/A252/B047/B MANUALS
048
B132/B200 FIERY
B132/B200 PARTS
B230/B237 SC 620
B262/B284/B288/B292 SC 500
C272 CANNOT DETECT ORIGINAL
Product Family Problem Desc
D014/D015 SC 438
D014/D015 COLORS MISALIGNED
D062/D063/D065/D066 SUPPLIES
D088/D089 SC 687
D088/D089 SC 687
D088/D089 SC 687
G150/G151 SC XX
G150/G151 SC XX
D014/D015 DJ 57
D014/D015 DJ 57
D014/D015 FIERY
D017/D018/D019/D020 DEAD MACHINE, NO OPERATION
D062/D063/D065/D066 SC 955
D086/D087 TX PROBLEM
D086/D087 DOS APPLICATION CONFIG/INSTALL
D086/D087 INSTALLATION QUESTIONS
D088/D089 SC 824
D088/D089 SC 824
D088/D089 SC 824
D088/D089 SC 824
D088/D089 SC 995
D088/D089 SC 995
D088/D089 SC 995
D088/D089 SC 995
D088/D089 SC 995
D088/D089 DOS APPLICATION CONFIG/INSTALL
D088/D089 BLANK DISPLAY
D091/D092 DF FREE SIZE DOES NOT WORK
D104/D106 DOG EARS
M016/M017 SP MODES
B064/B065 PAPER END
B140-B143/B163/B228 PRINT JOB INTERRUPTED
B140-B143/B163/B228 PRINT JOB INTERRUPTED
B140-B143/B163/B228 PRINT JOB INTERRUPTED
C262/C265 SC 07-00
D052/D053/D054 BACKGROUND ON ONE SIDE USING ADF
D062/D063/D065/D066 SUPPLIES
D062/D063/D065/D066 SC 819
D062/D063/D065/D066 SC 819
D062/D063/D065/D066 SC 819
D062/D063/D065/D066 SC 819
D081/D082 PARTS
M012/M013 ERRATIC SCANNER MOVEMENT
A292/A293/B098 DRIVERS
D059/D060/D061 SCANNER FUNCTIONS
D081/D082 JAM CODE 014
D086/D087 SC 547
D086/D087 SC 547
D086/D087 SC 547
D086/D087 SC 547
B291/B296 15-03
B291/B296 15-03
D052/D053/D054 MEMORY QUESTIONS
D086/D087 PARTS
D086/D087 PARTS
D086/D087 PARTS
B070/B071 TONER LEAK/SPILL
B140-B143/B163/B228 JAM CODE 007
D009/D011/D012/D013 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 LIGHT/FADED IMAGE
D059/D060/D061 DEFORMED STAPLES
D059/D060/D061 SC 795
D067/D068/D069/D072 SC 820
D104/D106 SC 144
D104/D106 SC 144
D104/D106 SC 144
G150/G151 ERRATIC ELECTRICAL PROBLEMS
Product Family Problem Desc
C262/C265 MASTER EJECT JAMS
D010 APS NOT FUNCTIONING CORRECTLY
D014/D015 PLEASE WAIT - NO FUSER LAMPS
D059/D060/D061 11 X 17 DOUBLE COUNT ISSUES
D062/D063/D065/D066 PARTS
D081/D082 PARTS
D104/D106 SC 873
D104/D106 SC 873
D104/D106 SRAM ERROR
D104/D106 SRAM ERROR
M022/M024/M026/M02 SC 536
8
M022/M024/M026/M02 SC 536
8
M022/M024/M026/M02 SC 536
8
M022/M024/M026/M02 SC 536
8
B178/B180/B202 15-01
B262/B284/B288/B292 SC 542
D062/D063/D065/D066 SC 186
D078/D079 SC 919
D081/D082 DRIVERS
D081/D082 PARTS
D081/D082 PARTS
D084/D085 SC 742
D084/D085 SC 742
D088/D089 SC 552
D088/D089 SC 552
D091/D092 PARTS
D091/D092 PARTS
D101/D102/D103 SC 795
G148 JAM CODE 131
G148 JAM CODE 131
M065/M066 PARTS
M065/M066 PARTS
B234/B235/B236 PARTS
B246/B248/B249 PLEASE WAIT FUSER UP TO TEMP
D014/D015 2 HOLE PUNCH INDICATED WITH 3 HOLE
PUNCH INSTALLED
D059/D060/D061 SC 586
D078/D079 EXTERNAL LCT FEED IN JAMS
D081/D082 SC 501
D081/D082 SC 501
B140-B143/B163/B228 WIM ISSUES
B234/B235/B236 JAM CODE 114
D088/D089 14-33, NO MAIL ADDRESS FOR MACHINE
D104/D106 SC 441
D104/D106 SC 441
D014/D015 SC 540
D014/D015 LIGHT/FADED IMAGE
D062/D063/D065/D066 DRIVERS
D088/D089 SC 491
D088/D089 SC 491
D088/D089 SC 491
D062/D063/D065/D066 BLURRED IMAGE
D052/D053/D054 PARTS
D062/D063/D065/D066 SC 543
D086/D087 SC 900
Product Family Problem Desc
D086/D087 SC 900
D088/D089 PRINT OPTION NOT RECOGNIZED
G179 SUPPLIES
M065/M066 SC 824
M065/M066 SC 824
M065/M066 SC 824
M065/M066 SC 824
B246/B248/B249 JAM CODE 161
D027/D029 PRINT CONTROLLER/NIB
D059/D060/D061 FIREFLY SPOTS, CIRCULAR VOID AREAS
D086/D087 SC 760
D088/D089 SCANNER FUNCTIONS
G188/G189 ADD TONER CONDITION
D059/D060/D061 SC 750
D059/D060/D061 SC 750
D059/D060/D061 SC 750
D059/D060/D061 SC 750
D059/D060/D061 SC 750
D062/D063/D065/D066 SC 543
D091/D092 SC 620
M002/M003/M004 SC 750
M002/M003/M004 SC 750
Product Family Problem Desc
M002/M003/M004 SC 750
M002/M003/M004 SC 750
M002/M003/M004 SC 750
B222/B224/G878 SPECIFICATIONS
D009/D011/D012/D013 SC 350
M016/M017 SC 542
D009/D011/D012/D013 PARTS
D014/D015 FIERY
D014/D015 FAX FUNCTION OR FEATURES, HOW TO USE OR
ACCESS
D014/D015 FIERY
D027/D029 FIERY
D027/D029 SC 460
D027/D029 ECM CAN NOT ADJUST BAUD RATE
D052/D053/D054 LINES BLACK / LEAD TO TRAIL
D059/D060/D061 LIGHT/FADED IMAGE
D059/D060/D061 JAM CODE 116
D059/D060/D061 FIERY
D062/D063/D065/D066 BACKGROUND-DIRTY/GRAY
D078/D079 FIERY
D078/D079 BLURRED IMAGE
D081/D082 FIERY
D081/D082 SC 570
D088/D089 SP MODES
D088/D089 SP MODES
D088/D089 SP MODES
D088/D089 SP MODES
D088/D089 SP MODES
D088/D089 SP MODES
D088/D089 SP MODES
D088/D089 SP MODES
D088/D089 SP MODES
Product Family Problem Desc
D088/D089 SP MODES
D091/D092 DJ 04
D091/D092 DJ 04
D091/D092 PARTS
D095/M077 FIERY
D095/M077 LIGHT/FADED IMAGE
D101/D102/D103 FIERY
D101/D102/D103 SC 440
G148 THROUGH PUT QUESTIONS
G178 FIERY
M002/M003/M004 IMAGE SHIFTING
M078/D097 FIERY
B230/B237 SC 293
B230/B237 SC 293
B230/B237 SC 293
B230/B237 SC 293
B230/B237 SC 293
B264/B265 SRAM ERROR
D086/D087 SUPPLIES
D086/D087 SUPPLIES
D086/D087 SUPPLIES
D086/D087 SUPPLIES
D086/D087 HDD (COPIER) NOT RECOGNIZED
D086/D087 SC 636
D086/D087 SC 636
D086/D087 SC 636
D115/D116 SC 870
M001 SC 322
M001 SC 322
Product Family Problem Desc
M001 SC 322
M001 SC 322
D093/D094 CAN NOT ACCESS WEB PAGE
D104/D106 USB INSTALLATION
A163/A251/A252/B047/B PARTS
048
B070/B071 ADD STAPLE INDICATION
D067/D068/D069/D072 TX PROBLEM
D081/D082 SC 990
D081/D082 SC 670
D086/D087 SPECIFICATIONS
D086/D087 SC 899
D086/D087 PARTS
D086/D087 SC 564
Product Family Problem Desc
D086/D087 SC 564
D086/D087 SC 899
D088/D089 SC 400
D088/D089 SC 400
D088/D089 SC 400
D088/D089 SC 400
D088/D089 JAM CODE 062
D088/D089 G 3 KIT INSTALLATION / ISSUES
D088/D089 G 3 KIT INSTALLATION / ISSUES
D088/D089 PARTS
D091/D092 SC 547
D101/D102/D103 PLEASE WAIT FUSER UP TO TEMP
G133 JAM CODE 026
G133 JAM CODE 026
G133 JAM CODE 026
G150/G151 SC XX
M002/M003/M004 CONTROLLER CONFIG/INSTALL
M016/M017 SC 542
M016/M017 SC 542
M016/M017 SC 542
M022/M024/M026/M02 USER TOOLS
8
M022/M024/M026/M02 REPORTS ON/OFF
8
M022/M024/M026/M02 15-01
8
B140-B143/B163/B228 SCAN TO FOLDER
B295/B297 SC 823
B295/B297 SC 823
B295/B297 SC 823
D027/D029 SC 442
D062/D063/D065/D066 WIM ISSUES
D086/D087 SC 995
Product Family Problem Desc
D091/D092 PLEASE WAIT FUSER UP TO TEMP
G188/G189 PARTS
M022/M024/M026/M02 SC 397
8
M022/M024/M026/M02 SC 397
8
M022/M024/M026/M02 SC 397
8
B070/B071 PARTS
B070/B071 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 BLACK IMAGE-ENTIRE PAGE
B140-B143/B163/B228 PARTS
B222/B224/G878 LIGHT/FADED IMAGE
B222/B224/G878 LIGHT/FADED IMAGE
D009/D011/D012/D013 PARTS
D027/D029 SC 202
D037/D038/D041 PARTS
D059/D060/D061 SC 816
D062/D063/D065/D066 MEMORY QUESTIONS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
Product Family Problem Desc
D062/D063/D065/D066 ADDRESS BOOK ERRORS
D088/D089 SC 187
D088/D089 SC 816
D088/D089 SC 816
D101/D102/D103 SPOTS-BLACK
B132/B200 PARTS
B246/B248/B249 PARTS
D014/D015 SC 650
D014/D015 SC 650
D014/D015 PARTS
D014/D015 PARTS
D052/D053/D054 WIM ISSUES
D059/D060/D061 PARTS
D081/D082 FIERY
D091/D092 FAX OPTION NOT RECOGNIZED
D091/D092 SC 990
D093/D094 SC 508
D093/D094 SC 508
D093/D094 SC 508
B178/B180/B202 SKEWED IMAGE
D014/D015 JAM CODE 014
D014/D015 JAM CODE 014
D014/D015 JAM CODE 014
Product Family Problem Desc
D014/D015 JAM CODE 014
B262/B284/B288/B292 SC 500
D067/D068/D069/D072 SC 500
D088/D089 SC 792
D115/D116 SC 500
D062/D063/D065/D066 TX PROBLEM
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
B246/B248/B249 PARTS
B246/B248/B249 PARTS
B286/B289 TOUCH SCREEN CALIBRATION
D010 SC 740
D010 SC 740
D010 SC 740
D059/D060/D061 JAM CODE 028
D059/D060/D061 FUSER WEB MESSAGE
D084/D085 SC 723
D084/D085 SC 723
D088/D089 FAX FORWARDING QUESTIONS
D091/D092 FAX FEATURE NOT LOADING
D101/D102/D103 PARTS
G188/G189 SC 682
GB67P SCANNER CONFIGURATION
D062/D063/D065/D066 SC 816
D062/D063/D065/D066 SPECIFICATIONS
D062/D063/D065/D066 SC 441
D023/D025 SC 671
D023/D025 SC 671
D023/D025 LINES WHITE / LEAD TO TRAIL
D052/D053/D054 JAM CODE 156
D059/D060/D061 FIERY
D062/D063/D065/D066 SC 545
D081/D082 PARTS
D081/D082 TAB QUESTIONS
D084/D085 SUPPLIES
D086/D087 CANNOT SCAN TO NETWORK
D088/D089 SC 997
D088/D089 SC 721
D088/D089 SC 721
D088/D089 SC 721
D088/D089 SCANNER CONFIGURATION
Product Family Problem Desc
D091/D092 CANNOT SCAN TO E-MAIL
D091/D092 @ REMOTE
D101/D102/D103 SC 873
G150/G151 PASSWORDS
G179 TONER
G188/G189 JAM CODE 012
D062/D063/D065/D066 DJ 54
D081/D082 TONER
D084/D085 @ REMOTE
D086/D087 PRINT CONTROLLER/NIB
D091/D092 JAM CODE 201
D091/D092 STAMP DATA QUESTIONS
D088/D089 SC 530
D088/D089 SC 530
D088/D089 SC 530
B140-B143/B163/B228 JAM CODE 055
D023/D025 SC 360
D023/D025 FAX FEATURE NOT LOADING
D052/D053/D054 INSTALLATION QUESTIONS
D081/D082 SD CARD QUESTIONS
D086/D087 SD CARD QUESTIONS
D091/D092 SC 687
H555/H556/H557 PM COUNTER QUESTIONS
M022/M024/M026/M02 SC 863
8
A153-A162/A204-A214 SC 101
B234/B235/B236 FUSER WEB MESSAGE
C267 STREAM FEED
C269 PARTS
C269 PARTS
C269 PARTS
D027/D029 SC 569
D059/D060/D061 SW APPLICATION ERRORS
D081/D082 PARTS
D081/D082 INSTALLATION QUESTIONS
D084/D085 SP MODES ARE IN JAPENESE
D086/D087 SCANNER CONFIGURATION
D091/D092 15-01
D091/D092 15-01
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D101/D102/D103 BOOKLETMAKER SERVICE CODES
D062/D063/D065/D066 SC 995
D062/D063/D065/D066 OVERTONING
B262/B284/B288/B292 RX PROBLEM
D081/D082 SC 819
Product Family Problem Desc
A229 JAM CODE 013
B070/B071 PARTS
B079/082/135/138/182/ WIM ISSUES
183
C229/C233/C239 SC 541
C267 PARTS
C275 PAPER SIZE QUESTIONS
D009/D011/D012/D013 JAM CODE 025
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D014/D015 SC 142
D023/D025 BACKGROUND-DIRTY/GRAY
D037/D038/D041 JAM CODE 020
D037/D038/D041 JAM CODE 020
D046/D049 LINES WHITE / LEAD TO TRAIL
D052/D053/D054 SPOTS-BLACK
D059/D060/D061 SC 440
D059/D060/D061 BACKGROUND-DIRTY/GRAY
D062/D063/D065/D066 SC 230
D062/D063/D065/D066 SC 547
D062/D063/D065/D066 SC 670
D062/D063/D065/D066 SC 230
D062/D063/D065/D066 PARTS
Product Family Problem Desc
D067/D068/D069/D072 TX PROBLEM
D081/D082 SC 650
D088/D089 TX PROBLEM
D088/D089 JAM BYPASS
D088/D089 JAM BYPASS
D091/D092 SC 760
D093/D094 SD CARD QUESTIONS
D101/D102/D103 PARTS
D101/D102/D103 PARTS
G152 SC XX
M002/M003/M004 GOES OFFLINE
D059/D060/D061 JAM CODE 001
D059/D060/D061 DEAD MACHINE, NO OPERATION
B044/B045/B046 PM COUNTER QUESTIONS
B178/B180/B202 SCAN TO FOLDER
B222/B224/G878 ADF CLOSES TOO FAST
B246/B248/B249 TANDEM TRAY ISSUES
B246/B248/B249 PARTS
C269 PAPER SIZE QUESTIONS
D014/D015 SD CARD QUESTIONS
D014/D015 DOC SERVER ISSUES
D014/D015 SCAN TO FOLDER
D017/D018/D019/D020 LIGHT/FADED IMAGE
D027/D029 SC 442
D027/D029 14-09
D052/D053/D054 JAM CODE 023
D052/D053/D054 USER TOOLS
D052/D053/D054 SD CARD QUESTIONS
Product Family Problem Desc
D062/D063/D065/D066 SP MODES
D062/D063/D065/D066 SP MODES
D078/D079 DJ 56
D078/D079 FIERY
D078/D079 FIERY
D086/D087 LIGHT/FADED IMAGE
D091/D092 SC 991
D091/D092 SC 867
D104/D106 ORIGINALS JAM IN MIXED SIZE MODE
G130/G131 MAC PRINTING
G150/G151 SC XX
M022/M024/M026/M02 FAX FORWARDING QUESTIONS
8
M022/M024/M026/M02 COLORS MISALIGNED
8
M047 CLOSE DOORS/COVERS INDICATION
M065/M066 SC 362
M065/M066 SC 362
B121/B122/B123 SC 870
D101/D102/D103 HDD (COPIER) NOT RECOGNIZED
G148 FINISHER NOT RECOGNIZED
G104 PRINT JOB NOT PRINTING
Product Family Problem Desc
M022/M024/M026/M02 DJ 04
8
B070/B071 PASSWORDS
B147/B149/B190 JAM CODE 122
B230/B237 SMTP
B234/B235/B236 LIGHT/FADED IMAGE
B264/B265 SCAN TO FOLDER
C267 E 12
C269 JAM A
C272 E 43
C272 MASTER FEED JAMS
C272 MASTER FEED JAMS
D014/D015 FIERY
D023/D025 SC 204
D023/D025 CONTROLLER CONFIG/INSTALL
D027/D029 @ REMOTE
D027/D029 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D027/D029 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D027/D029 CANNOT SCAN TO E-MAIL
D052/D053/D054 JAM CODE 021
D059/D060/D061 JAM CODE 023
D062/D063/D065/D066 PLEASE WAIT FUSER UP TO TEMP
D081/D082 DRIVERS
D081/D082 SC 817
D084/D085 LIGHT/FADED IMAGE
D084/D085 LIGHT/FADED IMAGE
Product Family Problem Desc
D086/D087 SC 565
D086/D087 SC 565
D086/D087 SC 565
D086/D087 SC 565
D088/D089 WIM ISSUES
D088/D089 SC 867
D088/D089 SC 867
D088/D089 SC 867
D088/D089 USER TOOLS
M022/M024/M026/M02 SC 142
8
M022/M024/M026/M02 SC 142
8
M000/M009 IMAGE STRETCHED OR COMPRESSED
B022/B027 SC 402
B022/B027 SC 402
B022/B027 SC 402
B022/B027 SC 402
B064/B065 PLEASE WAIT - NO FUSER LAMPS
B147/B149/B190 SC 555
B222/B224/G878 DJ 06
B222/B224/G878 DJ 06
B222/B224/G878 SC 548
D014/D015 PARTS
D014/D015 COLORS MISALIGNED
D027/D029 FIERY
Product Family Problem Desc
D046/D049 OPERATION PANEL DISPLAY'S FOREIGN
LANGUAGE
D052/D053/D054 LCT FEEDS BACKWARDS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D059/D060/D061 PARTS
D062/D063/D065/D066 ECM CAN NOT ADJUST BAUD RATE
D078/D079 SC 488
D078/D079 SC 585
D081/D082 SP MODES
D081/D082 SC 997
D081/D082 SP MODES
D081/D082 SC 997
D081/D082 SC 997
D086/D087 SC 313
D086/D087 SC 313
D086/D087 SC 313
D088/D089 DJ 03
D088/D089 SC 226
D088/D089 SC 226
D088/D089 SC 226
D091/D092 CANNOT SCAN TO E-MAIL
D067/D068/D069/D072 RX PROBLEM
D078/D079 FIERY
D081/D082 COLORS MISALIGNED
D086/D087 SC 672
D086/D087 SC 672
D086/D087 SC 672
D086/D087 SC 672
D088/D089 PM COUNTER QUESTIONS
D091/D092 USER TOOLS
D091/D092 CANNOT SCAN TO E-MAIL
D091/D092 CANNOT SCAN TO E-MAIL
D091/D092 CANNOT SCAN TO E-MAIL
D101/D102/D103 PARTS
D101/D102/D103 PARTS
Product Family Problem Desc
M022/M024/M026/M02 SC 241
8
M022/M024/M026/M02 SC 241
8
M022/M024/M026/M02 SC 240
8
M022/M024/M026/M02 SC 364
8
M022/M024/M026/M02 SC 364
8
M022/M024/M026/M02 SC 364
8
M022/M024/M026/M02 SC 241
8
M022/M024/M026/M02 SC 240
8
M022/M024/M026/M02 SC 240
8
M065/M066 SC 452
B125 SC 549
B125 SC 549
B125 SC 549
D088/D089 SC 670
D115/D116 RX PROBLEM
D115/D116 TX PROBLEM
D115/D116 TX PROBLEM
D084/D085 DOC SERVER ISSUES
D086/D087 ADD TONER CONDITION
D088/D089 JAM CODE 194
M022/M024/M026/M02 SCAN TO FOLDER
8
B291/B296 SC 670
D027/D029 SC 548
D081/D082 SC 404
D081/D082 SPOTS-BLACK
H915/H916 LIGHT/FADED IMAGE
A292/A293/B098 JAM CODE 042
Product Family Problem Desc
B003/B004/B006/B007 SC 541
B003/B004/B006/B007 SC 541
B003/B004/B006/B007 SC 541
B003/B004/B006/B007 SC 541
B003/B004/B006/B007 SC 541
B003/B004/B006/B007 SC 541
B147/B149/B190 SC 729
B147/B149/B190 SC 542
B147/B149/B190 SC 542
B147/B149/B190 SC 542
B147/B149/B190 SC 542
B178/B180/B202 FAX OPTION NOT RECOGNIZED
B234/B235/B236 BOOKLETMAKER SERVICE CODES
D009/D011/D012/D013 FAX FEATURE NOT LOADING
D009/D011/D012/D013 SC 870
D078/D079 FIERY
D078/D079 FIERY
D078/D079 FUSING SET SIGNAL DISPLAYED
D081/D082 ADD TONER CONDITION
D081/D082 ADD TONER CONDITION
D081/D082 ADD TONER CONDITION
D081/D082 DJ 01
D081/D082 ADD TONER CONDITION
D081/D082 CONSTANT ADD PAPER
D084/D085 FAX FORWARDING QUESTIONS
D084/D085 FAX FORWARDING QUESTIONS
D084/D085 FAX FORWARDING QUESTIONS
D084/D085 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D086/D087 PRINT JOB NOT PRINTING
D086/D087 SC 620
D086/D087 SC 620
D086/D087 SC 620
D086/D087 SC 620
D086/D087 FACSIMILE FEATURES
D088/D089 SC 547
D088/D089 SC 547
D088/D089 SC 547
D088/D089 SC 547
D091/D092 REPORTS ON/OFF
D091/D092 REPORTS ON/OFF
D091/D092 JAM CODE 020
D091/D092 SC 921
D091/D092 SC 533
D101/D102/D103 TONER
D101/D102/D103 PARTS
D104/D106 ADF NOT RECOGNIZED
D104/D106 ADF NOT RECOGNIZED
Product Family Problem Desc
D115/D116 SC 670
G148 PAPER SIZE QUESTIONS
M022/M024/M026/M02 SC 366
8
M022/M024/M026/M02 SC 366
8
M022/M024/M026/M02 SC 366
8
M022/M024/M026/M02 SC 366
8
M047 SC 819
B234/B235/B236 JAM CODE 147
D059/D060/D061 SC 586
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
Product Family Problem Desc
D062/D063/D065/D066 PARTS
G104 SC 396
G104 SC 396
G104 SC 396
M022/M024/M026/M02 CANNOT PRINT ACROSS NETWORK
8
D017/D018/D019/D020 FACSIMILE FEATURES
D009/D011/D012/D013 SC 990
D059/D060/D061 TONER
D059/D060/D061 PARTS
D062/D063/D065/D066 SD CARD QUESTIONS
D062/D063/D065/D066 DJ 03
D046/D049 SC 595
D046/D049 SC 595
D046/D049 SC 595
D081/D082 ADD TONER CONDITION
D086/D087 FAX FORWARDING QUESTIONS
G060/G080/G082 ADD TONER CONDITION
M022/M024/M026/M02 SC 816
8
M022/M024/M026/M02 SCAN TO FOLDER
8
Product Family Problem Desc
D027/D029 SCAN TO FOLDER
D059/D060/D061 SC 797
B286/B289 CONTROLLER ERROR
M022/M024/M026/M02 SC 899
8
M022/M024/M026/M02 SC 819
8
M022/M024/M026/M02 SC 819
8
M022/M024/M026/M02 SC 819
8
B222/B224/G878 DJ 53
D009/D011/D012/D013 JAM CODE 019
M040/M041 SC 240
M040/M041 SC 240
B147/B149/B190 SC 998
B147/B149/B190 SC 998
B147/B149/B190 SC 998
B147/B149/B190 SC 998
B147/B149/B190 SC 998
B222/B224/G878 BLANK IMAGE-PARTIAL/SPORATIC
B230/B237 SC 442
B230/B237 SC 442
B230/B237 SC 442
B230/B237 JAM CODE 130
B230/B237 JAM CODE 130
B230/B237 E 32
B230/B237 E 32
B234/B235/B236 INSTALLATION QUESTIONS
B234/B235/B236 INSTALLATION QUESTIONS
D023/D025 SUPPLIES
D027/D029 CANNOT SCAN TO E-MAIL
D027/D029 CANNOT SCAN TO E-MAIL
D027/D029 CANNOT SCAN TO E-MAIL
D052/D053/D054 STAPLE NOT FUNCTIONING
D052/D053/D054 WIM ISSUES
D059/D060/D061 FIERY
D062/D063/D065/D066 SUPPLIES
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 DRIVERS
D062/D063/D065/D066 SUPPLIES
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 DJ 05
D062/D063/D065/D066 DJ 05
D062/D063/D065/D066 DJ 06
D081/D082 SUPPLIES
D081/D082 USB INSTALLATION
D086/D087 SC 224
D086/D087 SC 224
D086/D087 SC 224
D086/D087 FAX FEATURE NOT LOADING
D086/D087 SC 919
D086/D087 SC 919
D086/D087 SC 919
D086/D087 JAM BYPASS
M012/M013 SC 202
D091/D092 BLURRED IMAGE
B064/B065 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B064/B065 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B064/B065 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B064/B065 OPEN DOOR INDICATION, NO DISPLAY, JAM
AND/OR RED WRENCH
B079/082/135/138/182/ PARTS
183
B222/B224/G878 SC 290
B222/B224/G878 LINES BLACK / LEAD TO TRAIL
B234/B235/B236 SD CARD QUESTIONS
B246/B248/B249 SC 495
B246/B248/B249 SC 495
B246/B248/B249 SC 495
B246/B248/B249 SC 495
B246/B248/B249 SC 495
B291/B296 PARTS
B291/B296 PARTS
B291/B296 PARTS
B291/B296 PARTS
D014/D015 ADD TONER CONDITION
D014/D015 @ REMOTE
D062/D063/D065/D066 PARTS
B246/B248/B249 SC 220
B264/B265 SC 901
C267 PARTS
D009/D011/D012/D013 ADF NOT RECOGNIZED
D081/D082 SP MODES
D081/D082 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D081/D082 LINES BLACK OP TO NON OP
D081/D082 DISTORTED IMAGE-DIGITIZED
D081/D082 DRIVERS
D081/D082 DF FEED IN JAMS
D086/D087 SC 867
D086/D087 SC 867
Product Family Problem Desc
D088/D089 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
D088/D089 SC 865
D088/D089 SC 865
D088/D089 SC 865
D091/D092 ADF NOT RECOGNIZED
D091/D092 ADF NOT RECOGNIZED
D091/D092 ADF NOT RECOGNIZED
D091/D092 SC 610
D101/D102/D103 SC 797
G065 SC 545
G065 SC 545
G065 SC 545
G065 SC 545
G106 SC 552
G106 SC 552
G106 SC 552
G147 SC 819
G147 SC 819
G147 SC 819
G186 ERRATIC ELECTRICAL PROBLEMS
G186 ERRATIC ELECTRICAL PROBLEMS
M022/M024/M026/M02 SC 565
8
M022/M024/M026/M02 SC 565
8
M022/M024/M026/M02 SC 565
8
M052/M053/M054 INSTALLATION QUESTIONS
M022/M024/M026/M02 CANNOT DETECT ORIGINAL
8
D059/D060/D061 MACHINE RUNS SLOW
D091/D092 JAM CODE 001
D084/D085 SC 870
D091/D092 SC 870
Product Family Problem Desc
D115/D116 PRINT OPTION NOT RECOGNIZED
D120/D121/D122 SC 899
D120/D121/D122 ADD TONER CONDITION
D009/D011/D012/D013 JAM CODE 025
D027/D029 PARTS
D037/D038/D041 NUMBER OF DIALING ATTEMPTS NEED TO BE
CHANGED
D059/D060/D061 SC 320
D059/D060/D061 SC 320
D059/D060/D061 SC 320
D059/D060/D061 SC 320
D059/D060/D061 SC 320
D059/D060/D061 LIGHT/FADED IMAGE
D059/D060/D061 @ REMOTE
D059/D060/D061 SC 766
D059/D060/D061 SC 320
D081/D082 PARTS
D081/D082 DJ 06
D086/D087 SC 860
D086/D087 SC 860
D086/D087 SC 860
D086/D087 RX PROBLEM
D086/D087 RX PROBLEM
D086/D087 RX PROBLEM
D086/D087 RX PROBLEM
D101/D102/D103 PARTS
G150/G151 E 283
Product Family Problem Desc
J007/J010/J011 SC 990
M022/M024/M026/M02 SC 547
8
M022/M024/M026/M02 PARTS
8
M065/M066 SC 992
M065/M066 SC 992
D059/D060/D061 SC 498
D101/D102/D103 LIGHT/FADED IMAGE
D062/D063/D065/D066 POORLY STAPLED OR JOGGED SETS
D062/D063/D065/D066 SC 672
D062/D063/D065/D066 SC 672
D062/D063/D065/D066 DJ 06
D062/D063/D065/D066 1-Jun
D062/D063/D065/D066 SC 672
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D067/D068/D069/D072 SC 867
Product Family Problem Desc
D067/D068/D069/D072 SC 867
D052/D053/D054 BACKGROUND-DIRTY/GRAY
D088/D089 SC 553
D088/D089 SC 553
D088/D089 SC 553
D088/D089 SC 553
D120/D121/D122 TX PROBLEM
M001 SC 326
M001 SC 326
B178/B180/B202 COLOR MISSING
D062/D063/D065/D066 SC 555
D088/D089 SC 681
D062/D063/D065/D066 SC 672
D084/D085 15-01
M022/M024/M026/M02 SC 681
8
M022/M024/M026/M02 SC 681
8
B129/B130/B168 PCU COUNTER QUESTIONS
B132/B200 SC 901
B132/B200 DF FEED IN JAMS
B140-B143/B163/B228 LINES WHITE OP TO NON OP
Product Family Problem Desc
B222/B224/G878 FIERY
B234/B235/B236 PRINT OPTION NOT RECOGNIZED
B234/B235/B236 SPOTS-BLACK
B234/B235/B236 PRINT OPTION NOT RECOGNIZED
C229/C233/C239 PARTS
C249/C264 PARTS
C267 PCU STUCK IN MACHINE
D009/D011/D012/D013 JAVA INSTALLATION
D062/D063/D065/D066 PARTS
D088/D089 SC 224
D088/D089 SC 224
D088/D089 SC 224
D088/D089 SC 503
D088/D089 COLORS MISALIGNED
D088/D089 COLORS MISALIGNED
D088/D089 SC 547
D088/D089 SC 863
D088/D089 SC 863
D091/D092 SC 531
D091/D092 REPORTS ON/OFF
D091/D092 DJ 03
D101/D102/D103 FUSER WEB ISSUES
D120/D121/D122 INSTALLATION QUESTIONS
D120/D121/D122 INSTALLATION QUESTIONS
G060/G080/G082 SC 999
G060/G080/G082 SC 999
G060/G080/G082 SC 999
G060/G080/G082 SC 999
G060/G080/G082 SC 999
G060/G080/G082 PARTS
M002/M003/M004 TONER WASTE / SPILL / LEAK
M022/M024/M026/M02 PARTS
8
M022/M024/M026/M02 PARTS
8
Product Family Problem Desc
M022/M024/M026/M02 PARTS
8
M022/M024/M026/M02 PARTS
8
M022/M024/M026/M02 PARTS
8
D037/D038/D041 FIRMWARE LOADING ISSUES
D088/D089 COLOR INCORRECT
D091/D092 SC 620
M065/M066 SC 491
D023/D025 BACKGROUND-DIRTY/GRAY
D059/D060/D061 DRIVERS
D059/D060/D061 COVER INTERPOSER QUESTIONS
D059/D060/D061 FUSER WEB ISSUES
D081/D082 SC 766
D086/D087 DOG EARS
D091/D092 MEMORY OVERFLOW
G130/G131 OPERATION PANEL DISPLAYS - INDEPENDENT
TONER SUPPLY
G148 PAPER SIZE QUESTIONS
D084/D085 SC 995
D088/D089 SC 503
D091/D092 DJ 53
D091/D092 DJ 53
Product Family Problem Desc
D091/D092 SC 440
G060/G080/G082 JAM CODE 063
G060/G080/G082 JAM CODE 063
M022/M024/M026/M02 SC 672
8
M022/M024/M026/M02 SC 672
8
B246/B248/B249 SC 819
B246/B248/B249 SC 819
B246/B248/B249 SC 819
B246/B248/B249 SC 819
B246/B248/B249 SC 819
B246/B248/B249 SC 819
D062/D063/D065/D066 SC 873
D062/D063/D065/D066 SC 865
D081/D082 PARTS
D084/D085 SC 760
D084/D085 SC 760
D084/D085 SC 760
D088/D089 SC 232
D088/D089 SC 232
D088/D089 SC 232
D088/D089 USER TOOLS
D088/D089 INSTALLATION QUESTIONS
D091/D092 SC 533
G150/G151 SC XX
G188/G189 SC 865
M022/M024/M026/M02 SUPPLIES
8
Product Family Problem Desc
M022/M024/M026/M02 SUPPLIES
8
D081/D082 SC 824
D120/D121/D122 SC 531
D120/D121/D122 SC 531
D023/D025 SC 204
D084/D085 SC 820
D104/D106 SC 899
D120/D121/D122 SC 899
D120/D121/D122 SC 829
D120/D121/D122 SC 829
M022/M024/M026/M02 SC 899
8
M052/M053/M054 SC 899
M065/M066 SC 899
M075 SC 899
D014/D015 SC 439
D014/D015 JAM CODE 001
D023/D025 PARTS
D052/D053/D054 JAM CODE 102
D052/D053/D054 JAM CODE 102
D052/D053/D054 JAM CODE 102
D059/D060/D061 FINISHER TRAY NOT SHIFTING BETWEEN SETS,
STAPLES ALL COPIES
D062/D063/D065/D066 ADF MECHANICAL FAILURE
D062/D063/D065/D066 PARTS
G148 PARTS
G179 SC 230
M022/M024/M026/M02 NUMBER OF RINGS UNTIL CALL IS DETECTED
8
B222/B224/G878 COLORS MISALIGNED
D086/D087 SD CARD QUESTIONS
D115/D116 SD CARD QUESTIONS
D115/D116 NO READY OR WAIT INDICATORS
D084/D085 ADD TONER CONDITION
D023/D025 SC 565
D023/D025 MULTISHEET FEED
Product Family Problem Desc
M022/M024/M026/M02 SC 313
8
M022/M024/M026/M02 SC 313
8
M022/M024/M026/M02 SC 313
8
B132/B200 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
B140-B143/B163/B228 PARTS
B178/B180/B202 ADD TONER CONDITION
B178/B180/B202 ADD TONER CONDITION
B222/B224/G878 SC 400
B295/B297 WASTE TONER FULL DISPLAYED
C262/C265 PARTS
D009/D011/D012/D013 15-01
D009/D011/D012/D013 15-01
D062/D063/D065/D066 SC 990
D062/D063/D065/D066 SC 990
D062/D063/D065/D066 SC 990
D062/D063/D065/D066 SC 990
D062/D063/D065/D066 DF JAMS
D081/D082 SC 412
D081/D082 PARTS
D081/D082 PARTS
G188/G189 SC 540
G188/G189 SC 540
B132/B200 SC 445
C269 ERRATIC ELECTRICAL PROBLEMS
D062/D063/D065/D066 SC 990
D062/D063/D065/D066 SC 990
D062/D063/D065/D066 SC 990
D081/D082 00-88
D088/D089 SC 161
D088/D089 SC 161
D088/D089 SC 161
D088/D089 REPLACE FUSER ROLLER NOW ON DISPLAY
PANEL
D129/D130 FAX OPTION NOT RECOGNIZED
D143/D144 PUNCH UNIT NOT RECOGNIZED
M047 SC 899
M047 GENERAL INFORMATION
M047 SC 991
B178/B180/B202 TX PROBLEM
B178/B180/B202 TX PROBLEM
B291/B296 TX PROBLEM
B291/B296 TX PROBLEM
B295/B297 JAM CODE 057
C262/C265 BLANK IMAGE-ENTIRE PAGE
C262/C265 BLANK IMAGE-ENTIRE PAGE
D027/D029 SC 400
D037/D038/D041 SC 565
D059/D060/D061 CANNOT PRINT ACROSS NETWORK
D062/D063/D065/D066 NO PUNCH
D014/D015 BACKGROUND-DIRTY/GRAY
D023/D025 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D023/D025 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D023/D025 OPERATION PANEL, DARK DISPLAY, CANNOT
ADJUST
D027/D029 SC 547
D027/D029 PARTS
D059/D060/D061 CANNOT PRINT ACROSS NETWORK
D059/D060/D061 TONER LEAK/SPILL
D062/D063/D065/D066 SC 863
Product Family Problem Desc
D062/D063/D065/D066 NOISE
D088/D089 SC 121
M080 SC 542
C269 DEAD MACHINE, NO OPERATION
D084/D085 NO TX/RX
D115/D116 ADD TONER CONDITION
M035/M036 PASSWORDS
M065/M066 BLANK DISPLAY
B147/B149/B190 SC 733
D078/D079 FINISHER NOT RECOGNIZED
D111/D142 SC 816
B064/B065 PARTS
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B178/B180/B202 SC 386
B178/B180/B202 SC 387
B178/B180/B202 SC 388
B178/B180/B202 SC 389
B230/B237 SC 442
B230/B237 RX PROBLEM
B230/B237 RX PROBLEM
B230/B237 SC 442
C231/C237/C238/C248 PARTS
D009/D011/D012/D013 DOG EARS
D014/D015 PARTS
D014/D015 JITTER/BANDING
D023/D025 JAM CODE 100
D023/D025 JAM CODE 100
D059/D060/D061 TONER LEAK/SPILL
Product Family Problem Desc
D062/D063/D065/D066 SC 345
D062/D063/D065/D066 DJ 06
D062/D063/D065/D066 SC 990
D067/D068/D069/D072 15-01
D078/D079 PARTS
D078/D079 FIERY
D078/D079 PARTS
D081/D082 BOOKLETMAKER SERVICE CODES
D081/D082 SC 542
D081/D082 PARTS
D081/D082 CANNOT SCAN TO E-MAIL
D081/D082 PRINT JOB NOT PRINTING
D081/D082 PLEASE WAIT DISPLAYED IN COPY MODE
OTHER OPTION MAY WORK OK
D081/D082 COLOR INCORRECT
D081/D082 SC 542
D081/D082 SC 899
D081/D082 FIRMWARE UPDATES
D081/D082 PARTS
D081/D082 COUNTER ISSUES
D081/D082 BOOKLETMAKER SERVICE CODES
D081/D082 ACC ERROR
D081/D082 BACKGROUND ON ONE SIDE USING ADF
D084/D085 JAM CODE 025
D086/D087 SC 899
D086/D087 SC 899
D086/D087 ADD TONER CONDITION
Product Family Problem Desc
D086/D087 ADD TONER CONDITION
D086/D087 ADD TONER CONDITION
D086/D087 ADD TONER CONDITION
D088/D089 SC 868
D088/D089 SC 868
D088/D089 SC 868
D111/D142 FAX OPTION NOT RECOGNIZED
D111/D142 SC 720
D111/D142 SC 720
D111/D142 SC 720
D115/D116 TX/RX REPORTS
D129/D130 SC 792
D143/D144 MAC PRINTING
M022/M024/M026/M02 SC 542
8
M022/M024/M026/M02 SC 542
8
M022/M024/M026/M02 JAM CODE 247
8
M022/M024/M026/M02 JAM CODE 247
8
M022/M024/M026/M02 SC 551
8
M022/M024/M026/M02 SC 551
8
M022/M024/M026/M02 SC 551
8
M052/M053/M054 SC 547
M052/M053/M054 SC 547
M052/M053/M054 SC 547
M052/M053/M054 SC 547
M052/M053/M054 SC 547
M052/M053/M054 STAPLE POSITION GRAYED OUT
M052/M053/M054 SC 530
M052/M053/M054 SC 530
M065/M066 JAM CODE 028
Product Family Problem Desc
M065/M066 JAM CODE 028
B125 BLACK IMAGE-ENTIRE PAGE
B230/B237 COLOR MISSING
D115/D116 GENERAL INFORMATION
D115/D116 SC 819
D129/D130 SCANNER CONFIGURATION
M065/M066 LPR PRINTING
D120/D121/D122 SC 995
A250/B001 APS MALFUNCTION
D086/D087 JAM CODE 168
D023/D025 SC 202
B140-B143/B163/B228 PARTS
B295/B297 @ REMOTE
D014/D015 FIERY
D014/D015 FIERY
D014/D015 FIERY
D023/D025 SC 620
D023/D025 SC 620
D023/D025 SC 620
D023/D025 SC 620
D059/D060/D061 COUNTER ISSUES
D059/D060/D061 COUNTER ISSUES
D059/D060/D061 COUNTER ISSUES
D059/D060/D061 BOOKLETMAKER SERVICE CODES
D059/D060/D061 DEAD NO POWER
D059/D060/D061 PARTS
D062/D063/D065/D066 SC 670
D062/D063/D065/D066 SC 670
D062/D063/D065/D066 SC 670
D062/D063/D065/D066 SC 990
D062/D063/D065/D066 SC 670
D078/D079 PARTS
D081/D082 SC 163
D081/D082 FIRMWARE LOADING ISSUES
D086/D087 SC 400
D086/D087 SC 400
D086/D087 JAM CODE 018
D086/D087 JAM CODE 140
D086/D087 JAM CODE 140
D086/D087 SC 863
D086/D087 SC 863
D086/D087 SC 863
D088/D089 SC 899
D088/D089 SC 899
D088/D089 SC 899
D088/D089 SC 899
D088/D089 SC 899
D091/D092 0-07
D091/D092 0-07
D091/D092 0-07
D091/D092 0-07
D091/D092 SC 925
D101/D102/D103 PARTS
D101/D102/D103 PARTS
D101/D102/D103 PARTS
Product Family Problem Desc
D111/D142 FAX FEATURE NOT LOADING
D111/D142 SCANNER FUNCTIONS
D129/D130 INSTALLATION QUESTIONS
D129/D130 FAX FEATURE NOT LOADING
D129/D130 FAX FEATURE NOT LOADING
D129/D130 FAX FEATURE NOT LOADING
D129/D130 SPECIFICATIONS
D143/D144 SD CARD QUESTIONS
D143/D144 FAX FORWARDING QUESTIONS
G106 SC 560
G133 SC 452
G148 GENERAL INFORMATION
G148 PARTS
G150/G151 PASSWORDS
G150/G151 E 22
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
M022/M024/M026/M02 SC 995
8
Product Family Problem Desc
M022/M024/M026/M02 SC 452
8
M022/M024/M026/M02 SC 452
8
M022/M024/M026/M02 SC 452
8
M022/M024/M026/M02 SC 452
8
M022/M024/M026/M02 SC 230
8
M022/M024/M026/M02 SC 230
8
M022/M024/M026/M02 SC 230
8
M022/M024/M026/M02 SC 232
8
M022/M024/M026/M02 SC 232
8
M022/M024/M026/M02 SC 232
8
M022/M024/M026/M02 SC 232
8
M022/M024/M026/M02 SC 233
8
M022/M024/M026/M02 SC 233
8
M022/M024/M026/M02 SC 233
8
M022/M024/M026/M02 SC 234
8
M022/M024/M026/M02 SC 234
8
M022/M024/M026/M02 SC 234
8
M022/M024/M026/M02 SC 236
8
M022/M024/M026/M02 SC 236
8
M022/M024/M026/M02 SC 236
8
Product Family Problem Desc
M022/M024/M026/M02 SC 236
8
M022/M024/M026/M02 SC 236
8
M022/M024/M026/M02 SC 236
8
M052/M053/M054 SC 101
M052/M053/M054 SC 101
M052/M053/M054 SC 101
M052/M053/M054 SC 312
M052/M053/M054 SC 312
M052/M053/M054 SC 873
B044/B045/B046 SUPPLIES
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 PARTS
B147/B149/B190 PARTS
B222/B224/G878 FUSING SET SIGNAL DISPLAYED
B230/B237 JAM CODE 019
B230/B237 JAM CODE 019
D017/D018/D019/D020 SC 620
D017/D018/D019/D020 SC 620
D017/D018/D019/D020 SC 620
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D081/D082 DRIVERS
D081/D082 TONER WASTE / SPILL / LEAK
D081/D082 TONER WASTE / SPILL / LEAK
D081/D082 DRIVERS
D081/D082 TONER WASTE / SPILL / LEAK
D081/D082 TONER WASTE / SPILL / LEAK
D086/D087 SC 681
D086/D087 SC 681
D086/D087 SC 681
D086/D087 SC 681
D086/D087 SC 681
D086/D087 SC 670
D086/D087 SC 670
D086/D087 SC 670
D088/D089 SC 764
D088/D089 SC 764
D091/D092 ADF NOT RECOGNIZED
D091/D092 ADF NOT RECOGNIZED
D093/D094 SC 521
D111/D142 INSTALLATION QUESTIONS
D111/D142 INSTALLATION QUESTIONS
D143/D144 FAX FEATURE NOT LOADING
M052/M053/M054 SC 220
M052/M053/M054 SC 220
M052/M053/M054 SC 220
M052/M053/M054 SC 220
Product Family Problem Desc
M052/M053/M054 SC 533
M052/M053/M054 SC 533
M052/M053/M054 SC 865
B295/B297 PLEASE WAIT - NO FUSER LAMPS
D093/D094 SPECIFICATIONS
M001 SC 819
M001 SC 819
D017/D018/D019/D020 SC 770
D017/D018/D019/D020 SC 770
D037/D038/D041 SC 565
M001 SC 542
D023/D025 SC 533
D023/D025 SC 533
D023/D025 SC 533
D023/D025 SC 533
D111/D142 TOUCH SCREEN CALIBRATION
D115/D116 ADDRESS BOOK
M052/M053/M054 USER TOOLS
B132/B200 COLORS MISALIGNED
B132/B200 CANNOT SCAN TO E-MAIL
B140-B143/B163/B228 PASSWORDS
B140-B143/B163/B228 ERRATIC ELECTRICAL PROBLEMS
B147/B149/B190 PASSWORDS
B147/B149/B190 SC 374
B147/B149/B190 SC 374
B222/B224/G878 SC 529
D014/D015 PARTS
D027/D029 CIRCUIT BREAKER OPENNING
D052/D053/D054 SD CARD QUESTIONS
D052/D053/D054 PARTS
D052/D053/D054 CANNOT ENTER SP MODES
D052/D053/D054 PARTS
D052/D053/D054 @ REMOTE
D052/D053/D054 SD CARD QUESTIONS
D059/D060/D061 JAM CODE 070
D062/D063/D065/D066 ADF NOT RECOGNIZED
D062/D063/D065/D066 SC 863
D062/D063/D065/D066 DF JAMS
D078/D079 SC 224
D078/D079 DIAGONAL LINES-WHITE
D078/D079 PARTS
D081/D082 MEMORY TRANSMISSION SENDING GARBAGE
D088/D089 SC 792
D091/D092 14-01
D111/D142 FAX FEATURE NOT LOADING
D111/D142 FAX FEATURE NOT LOADING
D111/D142 SC 573
D111/D142 SC 573
D111/D142 SC 573
D111/D142 SC 573
D129/D130 SCAN TO FOLDER
D129/D130 SC 720
D129/D130 SC 720
D129/D130 SC 866
D129/D130 SC 866
D129/D130 SC 866
D129/D130 FAX FEATURE NOT LOADING
D129/D130 FAX FEATURE NOT LOADING
D129/D130 SC 202
D129/D130 SC 202
D129/D130 SC 142
D129/D130 SC 142
D129/D130 SC 142
D129/D130 SC 142
Product Family Problem Desc
D129/D130 WIM ISSUES
D143/D144 WIM ISSUES
D143/D144 FAX FEATURE NOT LOADING
D143/D144 TX PROBLEM
D143/D144 FAX FEATURE NOT LOADING
D143/D144 FAX OPTION NOT RECOGNIZED
D143/D144 SC 161
D143/D144 SC 161
D143/D144 SC 161
D143/D144 SC 161
D143/D144 PLEASE WAIT FUSER UP TO TEMP
D143/D144 FAX FEATURE NOT LOADING
D143/D144 WIM ISSUES
G133 REGISTRATION INCORRECT
G133 UNEVEN IMAGE
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
LX66 SUPPLIES
M022/M024/M026/M02 14-01
8
M022/M024/M026/M02 14-01
8
M022/M024/M026/M02 14-01
8
M022/M024/M026/M02 SC 442
8
M022/M024/M026/M02 SC 491
8
Product Family Problem Desc
M022/M024/M026/M02 SC 491
8
M052/M053/M054 UNEVEN IMAGE
M052/M053/M054 ADF NOT RECOGNIZED
M052/M053/M054 SC 500
M052/M053/M054 SC 500
M052/M053/M054 SC 500
M052/M053/M054 SC 819
M052/M053/M054 SC 819
M052/M053/M054 SC 819
M052/M053/M054 JAM CODE 024
B178/B180/B202 @ REMOTE
C249/C264 DEAD MACHINE, NO OPERATION
D009/D011/D012/D013 SC 991
D009/D011/D012/D013 SC 817
D009/D011/D012/D013 SC 819
D062/D063/D065/D066 SC 555
D081/D082 SC 899
D081/D082 SC 899
D081/D082 FIERY
D086/D087 SC 899
D086/D087 FAX FEATURE NOT LOADING
D086/D087 SC 899
Product Family Problem Desc
D088/D089 CANNOT SCAN TO E-MAIL
D088/D089 SC 899
D088/D089 SC 819
D091/D092 ADD STAPLE INDICATION
D091/D092 ADD STAPLE INDICATION
D091/D092 DJ 06
D091/D092 DJ 06
D091/D092 DJ 56
D091/D092 DJ 56
D091/D092 SC 899
D091/D092 SC 899
D111/D142 TX PROBLEM
D111/D142 SC 916
D129/D130 ADF MECHANICAL FAILURE
D129/D130 SC 865
D129/D130 SC 865
D129/D130 SC 819
D129/D130 SC 819
D129/D130 SC 819
D129/D130 SC 899
D129/D130 SC 899
D129/D130 SC 899
D129/D130 SC 991
D129/D130 SC 991
D129/D130 SC 990
D129/D130 SC 990
D129/D130 INSTALLATION QUESTIONS
D059/D060/D061 PARTS
D078/D079 PARTS
D086/D087 SC 687
D086/D087 SC 687
D086/D087 SC 687
D111/D142 WIM ISSUES
D111/D142 SCANNER CONFIGURATION
D129/D130 WIM ISSUES
D143/D144 SC 460
Product Family Problem Desc
D143/D144 SC 460
D143/D144 SC 460
D143/D144 SC 460
D143/D144 SC 460
D143/D144 SC 220
D143/D144 SC 220
D143/D144 SC 220
D143/D144 SC 220
D037/D038/D041 NOISE
D081/D082 JAM CODE 056
D081/D082 JAM CODE 056
D111/D142 PASSWORDS
D117/D118 PASSWORDS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 SPECIFICATIONS
D117/D118 BLANK DISPLAY
Product Family Problem Desc
D129/D130 PASSWORDS
D143/D144 PASSWORDS
D052/D053/D054 PARTS
D120/D121/D122 PARTS
D129/D130 15-01
D129/D130 CANNOT SCAN TO E-MAIL
D143/D144 SC 142
D143/D144 SC 142
D143/D144 SC 142
D143/D144 SC 142
D143/D144 SC 142
M022/M024/M026/M02 SC 623
8
M022/M024/M026/M02 SC 623
8
M022/M024/M026/M02 LAN FAX SPECIFICATIONS / DRIVER SELECTION
8
D062/D063/D065/D066 BACKGROUND-DIRTY/GRAY
B064/B065 SC 550
B276/B277 JAM CODE 126
B295/B297 JAM CODE 017
B295/B297 JAM CODE 017
C262/C265 OPERATION PANEL, ERRATIC OPERATION
D081/D082 ADD TONER CONDITION
D081/D082 DRIVERS
D081/D082 FIERY
D088/D089 PARTS
Product Family Problem Desc
D115/D116 SC 980
D115/D116 15-01
D143/D144 SC 899
M020/M021 POOR FUSING
D088/D089 SC 816
G176/G177 SC 827
B286/B289 LINES BLACK / LEAD TO TRAIL
D046/D049 SC 305
D081/D082 PARTS
D086/D087 SC 991
D086/D087 SC 991
D088/D089 SC 990
D088/D089 SC 990
D088/D089 SC 990
D117/D118 SC 305
D120/D121/D122 SC 868
D120/D121/D122 SC 868
D120/D121/D122 SC 991
D120/D121/D122 SC 991
D129/D130 SC 990
D129/D130 SC 990
D062/D063/D065/D066 SC 495
D062/D063/D065/D066 SC 495
D081/D082 DF JAMS
D081/D082 SC 403
D086/D087 SC 503
D086/D087 SC 503
D086/D087 SC 503
D086/D087 SC 503
D086/D087 SC 503
D088/D089 FIERY
D088/D089 FIERY
D088/D089 PAPER CASSETTES
D129/D130 ADD TONER CONDITION
D129/D130 SC 545
D129/D130 SC 545
D129/D130 SC 545
D143/D144 FACSIMILE FEATURES
M020/M021 SC 899
M022/M024/M026/M02 SC 998
8
M022/M024/M026/M02 SC 998
8
M022/M024/M026/M02 SC 998
8
M022/M024/M026/M02 SC 998
8
D027/D029 SC 452
D027/D029 BLOWN FUSE
D027/D029 BLOWN FUSE
Product Family Problem Desc
D027/D029 BLOWN FUSE
D081/D082 SC 308
D120/D121/D122 NUMBER OF RINGS UNTIL CALL IS DETECTED
D143/D144 SC 120
G176/G177 SC 320
G176/G177 SC 320
G176/G177 SC 320
M052/M053/M054 SC 101
M052/M053/M054 SC 101
M052/M053/M054 SC 101
M052/M053/M054 SC 101
B129/B130/B168 RX PROBLEM
D120/D121/D122 SC 873
D120/D121/D122 SC 873
D120/D121/D122 SC 925
D120/D121/D122 SC 925
D081/D082 ADF NOT RECOGNIZED
D084/D085 14-01
D037/D038/D041 FAX FORWARDING QUESTIONS
D023/D025 SC 204
D091/D092 WIM ISSUES
D091/D092 WIM ISSUES
D091/D092 WIM ISSUES
D009/D011/D012/D013 SC 672
D027/D029 SC 672
B140-B143/B163/B228 SC 818
B140-B143/B163/B228 SC 818
B230/B237 SC 290
B230/B237 SC 290
B230/B237 SC 290
B230/B237 SC 290
B230/B237 SC 290
B246/B248/B249 SC 590
Product Family Problem Desc
B246/B248/B249 PARTS
B264/B265 HANDSET MODE DISPLAYED
B264/B265 HANDSET MODE DISPLAYED
B264/B265 HANDSET MODE DISPLAYED
B295/B297 WIM ISSUES
B295/B297 WIM ISSUES
D009/D011/D012/D013 PM COUNTER QUESTIONS
D014/D015 PARTS
D014/D015 FIERY
D023/D025 SC 561
D052/D053/D054 SC 550
D059/D060/D061 PM COUNTER QUESTIONS
D062/D063/D065/D066 OPERATION PANEL, ERRATIC OPERATION
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 SC 997
D062/D063/D065/D066 SC 547
B222/B224/G878 SC 687
B222/B224/G878 SC 548
B222/B224/G878 WIRELESS NOT WORKING
B222/B224/G878 JAM CODE 111
B230/B237 SCAN TO FOLDER
D059/D060/D061 SC 997
D059/D060/D061 SC 899
D059/D060/D061 SCAN TO FOLDER
D062/D063/D065/D066 SC 997
D062/D063/D065/D066 SC 819
D062/D063/D065/D066 SC 555
D062/D063/D065/D066 SC 991
D062/D063/D065/D066 SC 990
D104/D106 SC 997
D104/D106 SC 997
D111/D142 SC 818
D111/D142 SC 899
D111/D142 SC 990
D111/D142 SC 990
D143/D144 SC 540
D143/D144 SC 540
D143/D144 SC 540
D143/D144 SC 540
D143/D144 SC 899
D143/D144 SC 899
D143/D144 SC 899
D143/D144 SC 819
D143/D144 SC 819
D143/D144 SC 818
D143/D144 SC 816
D143/D144 SC 816
M047 SC 991
B222/B224/G878 JAM CODE 017
B222/B224/G878 JAM CODE 053
Product Family Problem Desc
B222/B224/G878 JAM CODE 192
B222/B224/G878 SC 868
B222/B224/G878 BACKGROUND-DIRTY/GRAY
B222/B224/G878 BACKGROUND-DIRTY/GRAY
B222/B224/G878 NOISE
B222/B224/G878 NOISE
B222/B224/G878 NOISE
B230/B237 JAM CODE 009
B230/B237 JAM CODE 017
B230/B237 JAM CODE 001
Product Family Problem Desc
B230/B237 DOG EARS
B230/B237 SC 142
B230/B237 SC 672
B230/B237 SC 687
B230/B237 SC 819
B230/B237 SC 868
B230/B237 SC 880
B230/B237 SC 899
B230/B237 SC 955
B230/B237 SC 990
B230/B237 SC 990
B230/B237 SC 991
B230/B237 SC 868
B230/B237 JAM CODE 139
B230/B237 JAM CODE 145
B230/B237 JAM CODE 145
D062/D063/D065/D066 SC 899
D062/D063/D065/D066 SC 991
D062/D063/D065/D066 SC 997
D111/D142 SC 552
D111/D142 SC 552
D111/D142 SC 552
D111/D142 SC 552
D111/D142 SC 312
D111/D142 SC 312
D111/D142 SC 312
D111/D142 SC 312
D111/D142 SC 312
D111/D142 SC 312
D111/D142 SC 142
D111/D142 SC 142
D111/D142 SC 142
D111/D142 SC 142
D120/D121/D122 SC 990
D120/D121/D122 SC 990
D120/D121/D122 SC 990
D120/D121/D122 DOG EARS
D120/D121/D122 STAMP DATA QUESTIONS
D120/D121/D122 SC 900
D120/D121/D122 SC 900
D120/D121/D122 SC 900
D120/D121/D122 STAPLED - PAPER OUT OF POSITION
D129/D130 USER TOOLS
D143/D144 SET DEVELOPER UNIT
D143/D144 SC 544
D143/D144 SC 544
D143/D144 SC 544
D143/D144 SC 544
D143/D144 SC 544
D143/D144 FIERY
D143/D144 FIERY
Product Family Problem Desc
D143/D144 FIERY
D143/D144 FIERY
D143/D144 FIERY
D143/D144 FIERY
M016/M017 SC 688
M022/M024/M026/M02 SC 865
8
M022/M024/M026/M02 SC 865
8
M022/M024/M026/M02 SC 865
8
M065/M066 SC 315
B230/B237 SC 202
B230/B237 SC 202
D023/D025 JAM CODE 017
D023/D025 JAM CODE 001
D023/D025 RX PROBLEM
D023/D025 PC FAXES NOT BEING RECEIVED
D023/D025 PC FAXES NOT BEING RECEIVED
D023/D025 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D023/D025 CANNOT COMMUNICATE WITH PC -BASED
FAXES
D023/D025 WIRELESS NOT WORKING
D023/D025 CANNOT SCAN TO E-MAIL
D023/D025 CANNOT SCAN TO E-MAIL
D027/D029 JAM A
D027/D029 JAM CODE 057
D027/D029 WIRELESS NOT WORKING
D027/D029 WIRELESS NOT WORKING
D027/D029 SCAN TO FOLDER
D027/D029 PRINT JOB NOT PRINTING
D027/D029 PRINT JOB NOT PRINTING
D027/D029 SCAN TO FOLDER
D027/D029 BLANK DISPLAY
Product Family Problem Desc
D027/D029 SC 203
D027/D029 SC 672
D027/D029 SC 687
D027/D029 SC 816
D027/D029 SC 819
D027/D029 SC 990
D027/D029 SC 990
D027/D029 SC 997
D027/D029 SC 997
D027/D029 SC 997
D027/D029 BACKGROUND-DIRTY/GRAY
D027/D029 BACKGROUND-DIRTY/GRAY
D027/D029 NOISE
D027/D029 CANNOT DETECT ORIGINAL
D027/D029 SLOW PRINTING
D104/D106 SC 899
D129/D130 USER TOOLS
D143/D144 SC 681
D143/D144 SC 681
D143/D144 SC 681
D143/D144 SC 681
D143/D144 USER CODE QUESTIONS
D093/D094 SC 870
D111/D142 WIM ISSUES
D111/D142 WIM ISSUES
D115/D116 SUPPLIES
D117/D118 INSTALLATION QUESTIONS
D143/D144 NOISE
M022/M024/M026/M02 SC 312
8
M022/M024/M026/M02 SC 312
8
Product Family Problem Desc
M022/M024/M026/M02 SC 312
8
D062/D063/D065/D066 JAM CODE 012
B140-B143/B163/B228 SC 818
B222/B224/G878 SC 553
B222/B224/G878 JAM CODE 201
B222/B224/G878 SC 553
B230/B237 SC 620
B246/B248/B249 PARTS
B246/B248/B249 PARTS
D009/D011/D012/D013 SC 997
D023/D025 SC 816
D023/D025 SC 990
D143/D144 FIERY
D143/D144 SD CARD QUESTIONS
G150/G151 SC XX
B230/B237 SC 620
B230/B237 SC 620
B230/B237 SC 620
D009/D011/D012/D013 DF JAMS
D023/D025 SC 672
D023/D025 SC 687
D023/D025 SC 863
D023/D025 SC 990
D023/D025 SC 997
D023/D025 SC 997
Product Family Problem Desc
D023/D025 JAM CODE 139
D023/D025 JAM CODE 145
D023/D025 JAM CODE 134
D023/D025 USB INSTALLATION
D120/D121/D122 DF JAMS
D129/D130 POSTSCRIPT
D129/D130 POSTSCRIPT
G065 SC 818
G065 SC 818
G065 SC 818
M001 SC 544
M020/M021 SC 997
M075 SC 543
B079/082/135/138/182/ SUPPLIES
183
B222/B224/G878 FAX FEATURE NOT LOADING
D027/D029 SC 144
D086/D087 SC 792
D088/D089 FIERY
D111/D142 RX PROBLEM
D143/D144 SC 792
M052/M053/M054 INSTALLATION QUESTIONS
M052/M053/M054 INSTALLATION QUESTIONS
D111/D142 SCAN TO FOLDER
B079/082/135/138/182/ DEVELOPER ON IMAGE / SPILL
183
D023/D025 JAM CODE 060
D111/D142 FIERY
D129/D130 PRINT OPTION NOT RECOGNIZED
M035/M036 JAM REGISTRATION
B295/B297 JAM CODE 016
B295/B297 JAM CODE 016
Product Family Problem Desc
D009/D011/D012/D013 14-09
D104/D106 SC 672
D129/D130 INSTALLATION QUESTIONS
D143/D144 PM COUNTER QUESTIONS
B246/B248/B249 SC 553
D088/D089 SC 564
D088/D089 SC 564
D088/D089 SC 564
D088/D089 SC 363
D088/D089 SC 363
D088/D089 SC 925
D088/D089 SC 925
D111/D142 SUPPLIES
D111/D142 SUPPLIES
D111/D142 SC 554
D111/D142 SC 554
D111/D142 SC 554
G104 SC 360
M052/M053/M054 JAM CODE 003
M052/M053/M054 JAM CODE 003
D078/D079 THROUGH PUT QUESTIONS
D081/D082 PCU STUCK IN MACHINE
D111/D142 FIERY
D111/D142 CANNOT SCAN TO E-MAIL
D111/D142 JAM BYPASS
D111/D142 JAM BYPASS
D143/D144 PARTS
M052/M053/M054 CSS PROBLEM RDS SYSTEM
B295/B297 NUMBER OF RINGS UNTIL CALL IS DETECTED
D088/D089 14-09
D115/D116 DARK IMAGE
Product Family Problem Desc
D129/D130 PRINT JOB NOT PRINTING
D023/D025 SC 816
D023/D025 SC 819
D037/D038/D041 SC 819
Product Family Problem Desc
D059/D060/D061 THROUGH PUT QUESTIONS
D059/D060/D061 JAM REGISTRATION
D062/D063/D065/D066 SC 995
D081/D082 SC 836
D081/D082 FAX LIGHT IS RED
D081/D082 SP MODES DISPLAY IN JAPANESE
D081/D082 PARTS
D081/D082 14-01
D081/D082 SP MODES
D104/D106 SC 899
D111/D142 SC 899
D111/D142 SC 819
D111/D142 SC 819
D111/D142 SC 819
D111/D142 SC 724
D111/D142 SC 724
D117/D118 SC 672
D117/D118 SC 672
D117/D118 SC 672
D117/D118 SC 672
D117/D118 SC 672
D117/D118 SC 819
D117/D118 SC 819
D117/D118 SC 819
D117/D118 SC 819
D117/D118 JAM CODE 019
D117/D118 JAM CODE 019
D117/D118 JAM CODE 019
D117/D118 SC 899
D117/D118 SC 899
Product Family Problem Desc
D117/D118 SC 899
D117/D118 SC 899
D117/D118 SC 816
D117/D118 SC 816
D117/D118 SC 816
D117/D118 SC 899
D120/D121/D122 JAM CODE 012
D120/D121/D122 JAM CODE 012
D120/D121/D122 JAM CODE 012
D120/D121/D122 CANNOT PRINT ACROSS NETWORK
D129/D130 SC 878
D143/D144 SC 230
D143/D144 SC 230
G188/G189 SC 991
G188/G189 SC 816
G188/G189 SC 816
G188/G189 SC 816
G188/G189 SC 990
G188/G189 SC 995
G188/G189 SC 819
G188/G189 JAM CODE 017
G188/G189 JAM CODE 017
G188/G189 JAM CODE 017
G188/G189 SC 548
G188/G189 JAM CODE 001
G188/G189 JAM CODE 001
G188/G189 JAM CODE 001
D009/D011/D012/D013 JAM CODE 102
M020/M021 SC 542
M020/M021 SC 542
M022/M024/M026/M02 SC 220
8
Product Family Problem Desc
C229/C233/C239 PARTS
D014/D015 SC 687
D014/D015 PARTS
D014/D015 SC 687
D062/D063/D065/D066 SMTP
D027/D029 SC 548
D086/D087 FIERY
D027/D029 SC 204
D088/D089 WIM ISSUES
D129/D130 SC 670
D129/D130 SC 670
D129/D130 SC 670
M020/M021 SC 545
M020/M021 SC 545
M020/M021 SC 545
M020/M021 SC 545
B178/B180/B202 CANNOT ENTER SP MODES
D017/D018/D019/D020 DEAD MACHINE, NO OPERATION
B222/B224/G878 PARTS
B286/B289 SUPPLY YIELD
D009/D011/D012/D013 DJ 05
D009/D011/D012/D013 SC 672
D014/D015 PARTS
Product Family Problem Desc
D014/D015 PARTS
D017/D018/D019/D020 E 44
D017/D018/D019/D020 E 44
D023/D025 PARTS
D052/D053/D054 PARTS
D052/D053/D054 0-82
D052/D053/D054 ADDRESS BOOK ERRORS
D052/D053/D054 MEMORY QUESTIONS
D052/D053/D054 PARTS
D052/D053/D054 PARTS
D059/D060/D061 SPECIFICATIONS
D062/D063/D065/D066 USB SCANNING
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 SC 230
D081/D082 PARTS
D081/D082 2-Jun
D081/D082 SP MODES
D081/D082 CANNOT SCAN TO E-MAIL
D081/D082 PARTS
D081/D082 TWAIN SCANNING
D081/D082 PARTS
D081/D082 PARTS
D091/D092 JAM CODE 101
D111/D142 SCANNER CONFIGURATION
D111/D142 SC 569
D111/D142 SC 569
Product Family Problem Desc
D111/D142 SC 569
D117/D118 SC 610
D127/D128 SC 901
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 PARTS
D129/D130 SC 878
D143/D144 SC 672
D143/D144 SC 672
D143/D144 SC 672
G150/G151 SC XX
G152 SC XX
H306/H310/H311 IMAGE DOES NOT ROTATE
M052/M053/M054 PARTS
M065/M066 SET DEVELOPER UNIT
M020/M021 JAM CODE 057
M020/M021 JAM CODE 057
M022/M024/M026/M02 WIM ISSUES
8
D143/D144 SC 998
D143/D144 SC 998
D143/D144 SC 998
Product Family Problem Desc
M052/M053/M054 SC 545
M052/M053/M054 SC 545
M052/M053/M054 SC 545
M052/M053/M054 SC 860
M052/M053/M054 SC 860
M052/M053/M054 MIXED ORIGINALS NOT WORKING
D104/D106 LIGHT/FADED IMAGE
M065/M066 SUPPLIES
D023/D025 E 49
D023/D025 E 49
D062/D063/D065/D066 SC 501
D086/D087 SPOTS-BLACK
D127/D128 PARTS
D120/D121/D122 SC 720
D120/D121/D122 SC 720
D120/D121/D122 SC 142
D120/D121/D122 SC 142
D120/D121/D122 SC 142
D120/D121/D122 SC 142
D120/D121/D122 SC 142
D120/D121/D122 SC 142
B230/B237 SC 681
D129/D130 JAM CODE 102
M052/M053/M054 DJ 04
M052/M053/M054 DJ 04
M065/M066 USER CODE QUESTIONS
D088/D089 JITTER/BANDING
D111/D142 SC 554
D143/D144 SCANNER FUNCTIONS
A283/A284 PARTS
A292/A293/B098 SUPPLIES
B132/B200 PARTS
Product Family Problem Desc
B140-B143/B163/B228 PARTS
B140-B143/B163/B228 OPERATION SWITCH DOES NOT TURN OFF
MACHINE
B178/B180/B202 SC 995
B230/B237 BLANK DISPLAY
B230/B237 BLANK DISPLAY
B246/B248/B249 @ REMOTE
C262/C265 PARTS
D014/D015 SC 534
D062/D063/D065/D066 PARTS
D111/D142 SC 561
B121/B122/B123 SC 120
D067/D068/D069/D072 ADDRESS BOOK
D129/D130 SC 541
B121/B122/B123 SC 120
B121/B122/B123 SC 120
B121/B122/B123 SC 120
B121/B122/B123 SC 120
B230/B237 SC 555
D017/D018/D019/D020 SC 991
D111/D142 SC 544
D111/D142 SC 564
D111/D142 SC 574
Product Family Problem Desc
D014/D015 PARTS
D052/D053/D054 JAM CODE 142
D052/D053/D054 PARTS
D052/D053/D054 PARTS
D059/D060/D061 USER TOOLS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D062/D063/D065/D066 PARTS
D067/D068/D069/D072 SC 870
D067/D068/D069/D072 SC 870
D067/D068/D069/D072 SC 870
D067/D068/D069/D072 SC 870
D078/D079 SPOTS-BLACK
D078/D079 SPOTS-BLACK
D081/D082 PARTS
D081/D082 PARTS
D081/D082 PARTS
D081/D082 PARTS
D081/D082 DOG EARS
D081/D082 SC 439
D081/D082 DRIVERS
Product Family Problem Desc
D081/D082 USB SCANNING
D081/D082 DARK IMAGE
D081/D082 JITTER/BANDING
D081/D082 SC 445
D081/D082 PARTS
D081/D082 PARTS
D081/D082 SC 402
D104/D106 SC 796
D131/D132/D133 SC 672
D131/D132/D133 SC 672
D143/D144 SC 550
G060/G080/G082 PARTS
G060/G080/G082 PARTS
G060/G080/G082 SC 230
G148 LIGHT/FADED IMAGE
M002/M003/M004 CAN NOT ACCESS WEB PAGE
M002/M003/M004 SC 320
D143/D144 SC 554
D143/D144 SC 564
D143/D144 SC 574
Product Family Problem Desc
D046/D049 NOISE
D131/D132/D133 INSTALLATION QUESTIONS
D059/D060/D061 INSTALLATION QUESTIONS
D081/D082 CLOSE FINISHER DOOR
D091/D092 USB INSTALLATION
B064/B065 SP MODES DISPLAY IN JAPANESE
D059/D060/D061 IMAGE SHIFTING
D059/D060/D061 IMAGE SHIFTING
D059/D060/D061 SPECIFICATIONS
D081/D082 TOUCH SCREEN CALIBRATION
M002/M003/M004 SPECIFICATIONS
B286/B289 COPYING IS DISPLAYED - NO OPERATION
D131/132/D133 SC 636
D131/D132/D133 USB INSTALLATION
D059/D060/D061 POORLY STAPLED OR JOGGED SETS
Product Family Problem Desc
M065/M066 LIGHT/FADED IMAGE
D129/D130 SC 610
D143/D144 POSTSCRIPT
D131/D132/D133 SC 202
D131/D132/D133 SC 899
D131/D132/D133 LINE WHEN YOU USE ADF TOP
D131/D132/D133 SC 204
D131/D132/D133 bates stamping mp c6502
D131/D132/D133 sc 320
D131/D132/D133 sc 547 - mp9001
D131/D132/D133 SC 204
D129/D130 SC 899 CODE
D129/D130 sc 620
D129/D130 Lead edge off by 2.5 to 3 mm
D129/D130 SC 324
D129/D130 MP4001G - SC533
D129/D130 NEEDS TO CALIBRATE THE TOUCH SCREEN
D135/D136 SC270
D135/D136 J168
D135/D136 SC452
Product Family Problem Desc
D135/D136 E22b new install invalid engine configuration
D135/D136 SC381-02
D135/D136 Unable to print to doc server sub folders when
using fiery print driver
D135/D136 J184
D135/D136 SC187-00
D135/D136 SC720-51
D135/D136 SC870-11
D135/D136 SC670
D135/D136 What File Formats Can You Print From Using
USB or SD Card
D135/D136 Can machine do full bleed
[fuse 101 opens on main power supply] - replace Tand S assembly and power pack as a set 04/04/08
[dead machine with DF indicator arrow on] - fuse 1 0 0, 5 volt main power supply 04/04/08
[erratic electrical problems] - main board 04/04/08
[erratic electrical problems] - pinched wire 04/04/08
[erratic scanner movement] - main DC power supply 04/04/08
[blurry image] - scanner motor and pulley gear 04/04/08
[fuser offsetting] - toner 04/04/08
[banding - lead and/or trail edge] - registration roller springs 04/04/08
[banding - lead and/or trail edge] - TandS corona unit 04/04/08
[white lines - lead/trail edge] - rotate exposure lamp reflector clockwise 04/04/08
[registration off - side to side] - adjust lens as per field service manual 04/04/08
[skewed copies] - replace transfer corona guide mylar 04/04/08
[toner spilling] - replace exhaust blower motor 04/04/08
[E12] - lens drive motor 04/04/08
[blank image] - developer motor 04/04/08
[blank image] - TandS power pack 04/04/08
[tray will not drive up] - bypass door interfering with lift sensor 04/04/08
[DF60 multi sheet feeding] - new mylars and separation belts 04/04/08
[no APS from the glass platen mode] - connector at DF position sensor 04/04/08
[fuse 802 open] - paper near end sensor came out of bracket shorted to frame 04/04/08
[copying is displayed - no operation] - add ground wire to pickoff pawl shaft as per tsb-39 04/04/08
[copying is displayed - no operation] - check wiring by developer and by pass motors - wears into harness 04/04/08
[IC408 smokes on paper feed board and service code 5 0 2] - replace lift motor 04/04/08
[blank image] - charge power pack 04/04/08
[blank image] - Incorrect supplies installed 04/04/08
[blank image] - main board 04/04/08
[blank image] - replace erase lamp unit 04/04/08
Solution Text Updated
[only on 11 by 17 trail edge blur for 1 inch] - reflector assembly loose on non operator side 04/04/08
[black/dark image] - AC drive board 04/04/08
[black/dark image] - reconnected transport ground 04/04/08
[erase lamp pattern, burned on drum] - rom A 0 9 6 5 1 5 1 B and A 0 9 6 5 1 5 3 B 04/04/08
[over toning] - main control board 04/04/08
[skew, optical] - alignment procedure in scanner wire replacement 04/04/08
[skew, optical] - second mirror out of holder 04/04/08
[medaka] - install new lower drum unit-refer to tsb 006 04/04/08
[Z fold - registration roller] - replace duplex feed roller shaft 04/04/08
[Z fold - registration roller] - replace duplex transport clutch 04/04/08
[Z fold - registration roller] - replace feed clutch 04/04/08
[jam A, is indicated, will not clear] - paper feed board 04/04/08
[LCT will not raise] - CN1 17 and 1 18 loose 04/04/08
[left side pushing paper to the right with paper still presen] - replace right side paper end sensor 04/04/08
[SC126 high scanner speed] - replace the optics control board 04/04/08
[SC144 third scanner home position sensor abnormal] - wire harness to third scanner home position 04/04/08
sensor
[SC357] - main control board 04/04/08
[SC546] - replace optics control board 04/04/08
[SC602] - replace high voltage supply board 04/04/08
[SC703] - adjust DF motor speeds 04/04/08
[SC900] - replace fuse 8 0 4, DC power supply 04/04/08
[SC901] - replace touch screen 04/04/08
operation panel defective 04/04/08
[blank image] - replace corona wire/blocks 04/04/08
[blurry image] - change ID sensor bias from 0 to 1 04/04/08
[blurry image] - check paper condition 04/04/08
[EB] - sheet feeder interlock open 04/04/08
[DF not recognized] - set dip switch 1 0 1 - 1 04/04/08
[ACC results in poor color balance] - perform normal color balance procedure 04/04/08
[ACC results in poor color balance] - reset to factory gammas SP 5 - 6 1 0 - 4 04/04/08
[machine stops in the middle of run and idles] - machine is adding toner, normal operation 04/04/08
[dead machine] - replace operation panel 04/04/08
[displays please wait, fiery only] - stretch spring in fuse on fiery interface PCB 04/04/08
Solution Text Updated
[display does not indicate insert key counter] - set restrict color modes in user tools-press clear modes 04/04/08
993 clear/stop key
[tray 1 and 2 display metric sizes] - set SP4 special features, length unit. power off then on 04/04/08
[operation panel locked up] - replace operation panel 04/04/08
[touch screen cannot be calibrated properly] - press interrupt; hold down clear/stop; touch corners; press 04/04/08
enter key to save setting-last step is in the manual only
[touch screen cannot be calibrated properly] - replace operation panel 04/04/08
[VD and VL data is not within specification] - perform RAM clear 04/04/08
[VD and VL data is not within specification] - replace the laser unit 04/04/08
[VD and VL data is not within specification] - replace the main board 04/04/08
[add toner condition constant displayed] - developer unit harness connector wiring damaged 04/04/08
[add toner condition constant displayed] - replace developer 04/04/08
[add toner condition constant displayed] - replace toner bottle 04/04/08
[add toner condition constant displayed] - replace toner bottle drive motor, part number A1 3 4 3 1 6 2 04/04/08
[APS 8.5 by 11, image rotates and feeds out of LCT 11 by 8.5] - normal operation when selecting more 04/04/08
than 6 copies
[APS rotates 8.5 by 11 and chooses L C T] - set SP 5 9 0 3 to 999 04/04/08
[fuse 103] - relay clutch stop missing-clutch pulled harness out 04/04/08
[fuse 103] - relay clutch wiring shorted 04/04/08
[fuse 103] - replace PSU 04/04/08
[fuse 104] - controls 24 volts to CN123 pins 7,8, and 9 DC power supply for accessories 04/04/08
Solution Text Updated
[fuse 104] - replace M2 - shift tray lift motor - AX050074 04/04/08
[dead machine] - 5 volt supply to op panel shorted CN1 20 pin 4, DC power PCB 04/04/08
[dead machine] - wall voltage 04/04/08
[displays press # to continue, after making one copy] - user tools, copy features, input output, turn off 04/04/08
auto sort mode
[duplex selected as default at power up] - go to user tools; copy features; copy modes; duplex priority 04/04/08
[touch screen does not respond - or portion of screen] - replace touch screen, part number A1 3 4 51 39 04/04/08
[displays insert key counter after user code mode is disabled] - reattach jumper- or jump pins 1 and 2 04/04/08
[displays set key counter] - replace BCU PCB, set dip switch the same as original board 04/04/08
[machine runs slow when printing from memory] - replace hard disk drive unit, reset SP49 11 number 6 04/04/08
[memory loss] - ram chip IC4 0 6 on SCU PCB part number 1 4 0 7 4 6 9 6 04/04/08
[operation panel freezes and portions of touch screen missing] - pinched wire harness between op panel 04/04/08
and SCU board
[op panel freezes and portions of touch screen missing] - replace toner bottle drive motor, part number 04/04/08
A1 3 4 3 1 6 2
[machine does not come to ready, no codes generated] - check that bcu dip switch 201 switch 4 is in off 04/04/08
position
[rotate sort does not function] - replace IPU board 04/04/08
[rotates copy] - set SP5 9 0 3 to 999. Max copies for image rotation 04/04/08
[VSG and VSP at 5.0 or 0 volts] - replace developer 04/04/08
[waste toner full display] - short in wiring harness to sensor 04/04/08
[creases in copy after exiting from finisher] - trim ridges off of finisher exit roller 04/04/08
[R1 and R2 flashing on powerup] - stack feed out belt home position sensor 04/04/08
[mixed sizes will not staple] - normal operation 04/04/08
[not shifting correctly] - wrong finisher connected to machine, must use SR 710 04/04/08
[not shifting correctly] - wrong ROM installed in finisher, install A6125661 04/04/08
[no shift tray movement in sort mode] - user tools>copy feature>input/output, enable shift sort 04/04/08
[stack feed out belt damages trail edge] - adjust stack feed out motor speed-in FSM page 9-12 04/04/08
[background] - replace drum ground bearing 04/04/08
[scanner does not move, blank copy, no SC] - BCU dip switch set to disable SC codes, SC 320, polygonal 04/04/08
mm bad
[blank image - partial blank areas] - add two ferrite cores at CN5 71 polygon mirror motor-PN- 16070478 04/04/08
Solution Text Updated
[light or void area on copy/ internal prints ok] - replace LD unit harness A1345396 04/04/08
[blank image - trail edge, 2.5 inches-11 by 8.5 only] - reseat LD unit connections 04/04/08
[background - around text, fuzzy copy] - clean laser optics 04/04/08
[blurry image] - replace laser diode unit A2172085 04/04/08
[blurry image] - replace polygon motor - AX060148 04/04/08
[blurred line op to non op, only in printer mode] - upgrade to D level on BCU 04/04/08
[black/dark image] - adjust ADS level selection, SP 5 1 0 6 04/04/08
[double image when copying transparencies] - lower value in SP23 0 1-6 to 25-bypass transfer current 04/04/08
[offsetting image- toner sticks to hot roller] - replace hot roller 04/04/08
[offsetting image, toner sticks to hot roller] - replace hot roller 04/04/08
[drum, rotational scratches] - install reduced tension pawl springs-TSB-23 AA066323, AA066324 04/04/08
[image shift - copy during duplex only] - user tools/ copy features/ adjust image/ margin adjust back 04/04/08
[image shift - when stapling] - adjust SP1 0 0 1 lead edge reg and SP4 0 1 0 scanning lead edge reg equal 04/04/08
amounts
[image shift - when stapling] - replace SBI C U PCB 04/04/08
[duplex shifts image on second side] - turn off margin shift user tools/copy features/page format/1 of 04/04/08
2/set to no
[toner sticking] - replace hot roller 04/04/08
[banding - lead and/or trail edge] - replace corona wire and grid 04/04/08
[black band on lead edge - first copy only] - replace drum drive gear - AB 03 05 74 04/04/08
[jitter] - replace transfer belt lift clutch 04/04/08
[banding - lead and/or trail edge] - white plate under exposure glass should face down 04/04/08
[light image - op or non op sides- center may appear O.K.] - clean f theta and BTL lenses in laser unit per 04/04/08
TSB 16
[light image] - poor connection between SBU and EX-IPU 04/04/08
[light image] - raise copying bias SP2 2 0 1, 1 04/04/08
[light image] - replace BCU 04/04/08
[light image] - replace developer 04/04/08
[light image - power off to reset] - replace fuser ground brushes 04/04/08
[light image] - replace laser diode unit A1342085 04/04/08
[light image] - replace TD sensor 04/04/08
[light image] - white plate under exposure glass should face down 04/04/08
[lines, lead to trail edge] - white plate on glass should face down 04/04/08
Solution Text Updated
[line, first copy only op to non op-very thin] - replace drum and cleaning blade 04/04/08
[thin black line, op to non op first copy] - replace drum and cleaning blade 04/04/08
[registration, side to side incorrect] - tray side fences out of position 04/04/08
[dirty backside of copy] - transfer belt cleaning blade, part number A 1 3 4 39 45 04/04/08
[intermittant smudge on copies] - fuser drive slipping 04/04/08
[spots on image] - replace EX IPU board 04/04/08
[original glass gets abnormally hot] - check charge inlet fan operation- located behind the inner front 04/04/08
cover
[noise - toner supply unit] - normal at installation or when toner level is low 04/04/08
[noise - fan] - normal operation with D version BCU rom or higher 04/04/08
[noise - polygon mirror] - replace polygon motor - AX060148 04/04/08
[transfer assembly - cannot be raied, casing cracked] - ensure cleaning blade is positioned correctly under 04/04/08
transfer belt.
[transfer assembly - cannot be raied, casing cracked] - response on DTA 04/04/08
[wrinkled output] - replace transfer belt 04/04/08
[toner yield, type] - toner type 10D or 11D 04/04/08
[application software does not print / print issues] - assist with general network printing issues 04/04/08
[envelopes] - envelopes are not recommended-its folded paper 04/04/08
[misfeed] - paper out of specification 04/04/08
[user codes dont auto reset] - hold down the clear stop key and press clear modes to reset 04/04/08
[user codes only 128 can be accessed] - SCU board requires version F, K and K or higher 04/04/08
[user codes, how many are available, how to enable ?] - 20 codes - early info incorrectly listed 50 04/04/08
[user codes, how many are available, how to enable ?] - 250 codes with SCU rom update-3 SCU roms 04/04/08
version G, K, and K on FTP site
[user codes, how many are available, how to enable ?] - 250 codes, with part number 400250 U C, install 04/04/08
on S C U P C B
[user codes, how many are available, how to enable ?] - enable user codes in user tools/basic settings, 04/04/08
then remove jumper
[how to disable user codes/ key counter indication?] - replace jumper, part number 54085160 04/04/08
[lost key operator access code] - reset key operator code using SP 7810 04/04/08
[duplex default at power up] - go to user tools; copy features; copy modes; duplex priority 04/04/08
[Z fold - LCT] - replace paper feed motor 04/04/08
[Z fold - LCT] - replace relay clutch 04/04/08
[jam - under pickoff prawl] - change paper 04/04/08
[jam - image unit] - ensure that service bulletin 002 and 006 have been installed 04/04/08
Solution Text Updated
[jam - paper jam] - remove burrs from pressure release mech. 04/04/08
[8.5 by 14 misfeeds through bypass only] - set SP 1 9 0 0 to 8.5 by 14-with G, K, and K level roms present 04/04/08
on SCU
[8.5 by 14 misfeeds through bypass only] - to set legal paper, refer to operator manual, page 50 04/04/08
[LCT and bypass feed out misfeeds] - replace feed, pick up and separation rollers 04/04/08
[LCT does not drive up] - replace LCT interface board 04/04/08
[tray does not lift] - replace lift motor 04/04/08
[Z folding from LCT] - reform bypass relay sensor bracket A1 3 3 73 44 04/04/08
[Z folding from LCT] - replace one way bearing inside of seperation roller AA083005 04/04/08
[Z folding from LCT] - replace one way bearing on feed shaft-A0966353 04/04/08
[AXIS utility configuration/installation] - AXIS Utility setup / install 04/04/08
[controller error] - refer to bulletin # A133/A195/A217-004. 04/04/08
[controller error 0 1, diagnostic error occurred at power on] - Remove optional SIMM and test. 04/04/08
[controller error 0 1, diagnostic error occurred at power on] - replace hard disk drive 04/04/08
[controller disk error] - replace main controller board 04/04/08
[controller error 0 2, exception error occurred] - replace SCU PCB, see FSM page 5 64 for rom and dip 04/04/08
switch info
[controller error 0 2, exception error occurred] - reseat all connectors 04/04/08
[controller error 0 2, exception error occurred] - turn spooling on in configuration menu 04/04/08
[staple and sort cannot be selected in Win95] - enable finisher option in accessories tab in driver 04/04/08
[staple and sort cannot be selected in Win NT] - from application go to, file, print, properties, advanced 04/04/08
tab, paper output, staple
[NT 4 driver doesnt keep settings] - install driver as local printer, then connect to network 04/04/08
[Windows 2000 driver.] - Built in minidriver, use add printer wizard, select ricoh manufacturer. 04/04/08
[not printing / print issues] - assist with general network printing issues 04/04/08
[memory overflow] - increase memory 04/04/08
[low power mode occurs during print job] - replace operation panel A1 3 3 71 18 04/04/08
[not initializing, on line LED blinks, or please wait] - bent pin on hard drive connector 04/04/08
[not initializing, on line LED blinks, or please wait] - no terminator on scanner board - should be in top 04/04/08
port
[not initializing, on line LED blinks, or please wait] - press reset button on controller 04/04/08
[postscript option not recognized by machine] - replace PostScript option per TSB 17 04/04/08
[not initializing, on line LED blinks, or please wait] - simm in wrong slot-simm slot 1 is for PS option only 04/04/08
Solution Text Updated
[not initializing, on line LED blinks, or please wait] - TSB 38 - replace EX IPU, FSM for rom info - use latest 04/04/08
rom A1337876 ver C
[Print controller not recognized.] - Engine firmware must be version 3.1na (A2937553C) or higher. 04/04/08
[ASPI error occurs -- Af-401] - www.adaptec.com -- upgrade PC with aspi32.exe -- select- Support / 04/04/08
SEARCH for- aspi32.exe
[network scaning] - third party hardware; Axis 700 scan server 04/04/08
[scanner requirements] - SCSI card such as Adaptec 2940u (1542c not the optimal choice) 04/04/08
[terminator goes in which port?] - upper port 04/04/08
SP 96 for toner lock out 04/04/08
[copier continues to make copies untill paper runs out] - enter SP mode and turn off main switch 04/04/08
[blurry - 1 to 2 inches wide in random areas on copy] - heat induced symptom 04/04/08
[blurry - 1 to 2 inches wide in random areas on copy] - optics 04/04/08
[blurry and blank areas on copies] - replace transfer corona assembly 04/04/08
[blurry - 1 to 2 inches wide in random areas on copy] - scanner drive motor defective 04/04/08
Solution Text Updated
[noise - drum] - lube drum drive bushing 04/04/08
[noise - cleaning unit] - use new style cleaning Blade A1519532 04/04/08
[noise - cleaning unit] - use setting powder on drum and cleaning blade 04/04/08
install ROM; F version for A202, G version for A203 04/04/08
SP 97 to reset E54 04/04/08
[SC130] - zero cross line open 04/04/08
SP 83 to reset E70 04/04/08
[duplex cannot be selected] - incorrect operation panel installed - TSB 009 for assy. parts - 04/04/08
[add toner condition and toner bottle does not rotate] - replace toner bottle drive motor, part number A1 04/04/08
343162
[add toner condition and toner bottle does not rotate] - toner end sensor S 22 shorted 04/04/08
[add toner condition and toner bottle does not rotate] - reform wiper arm so it cleans the toner end 04/04/08
sensor more even
[add toner condition constant displayed] - toner end sensor 04/04/08
[add toner indication does not light] - toner end sensor unplugged 04/04/08
[APS not functioning] - SP 5 1 2 7 set to 1, for phoenix 2 series only 04/04/08
[fuse 301] - replace DC power supply board 04/04/08
[fuse 303] - replace DC power supply and copier main PCB as a set 04/04/08
[cant excess SP modes thru keyboard] - no other way to access SP modes, repair or replace keyboard 04/04/08
[displays copy in progress, but no paper is fed] - CS 2 20 fuse 0.63 Amps smoked on sorter main PCB 04/04/08
[main motor not energizing when start is pressed] - fuse 1 on CS2 20 open 04/04/08
[displays copy in progress, but no paper is fed] - fuse smoked on CS130 PCB, rated .63 amps 04/04/08
[displays copy in progress, but no paper is fed] - charge roller arcing, clean or replace 04/04/08
[dead machine] - replace DC power supply 04/04/08
[dead machine] - cn 1 0 1 connection bad at main board from dc power supply 04/04/08
[duplex selected as default at power up] - set SP5 0 2 1 to 2 for one side copy mode (Phoenix II series 04/04/08
only)
[duplex selected as default at power up] - set SP5 9 1 1 to 2, one side copy mode (Phoenix I series only) 04/04/08
[memory cleared, RA chattering, erratic operation] - replaced DV unit, DV bias arcing 04/04/08
[display is in wrong language] - SP5 9 1 0, set to 1 for English 04/04/08
[exposure lamp flickers causing dark bands] - install surge protector, noisy line voltage 04/04/08
[dark bands, operator to non operator side] - Loose ground on transfer high voltage supply PCB 04/04/08
[dark bands, operator to non operator side] - wall voltage 04/04/08
[dark bands, operator to non operator side] - replace AC drive board 04/04/08
[black lines - lead/trail edge] - replace cleaning blade 04/04/08
[black lines - edge of copy] - adjust SP4,11,1 to SP4,11,9 lens horizontal HP adjustment 04/04/08
[white lines - lead/trail edge] - replace erase lamps 04/04/08
[white lines - operator to non operator side of copies] - charge roller not making contact with terminal 04/04/08
[duplex reverse side registration is off] - SP 5 115 set to 0 to elimate 5mm shift or SP 5 107 to adjust 04/04/08
amount
[side to side registration wrong, LCT only] - sp 5 019 see page 4 48 of fsm for instructions 04/04/08
[side to side registration wrong, paper trays only] - position tray side fences correctly 04/04/08
[side to side registration wrong, paper trays only] - replace operation panel 04/04/08
[side to side registration wrong, paper trays only] - cram main board memory 04/04/08
[side to side registration wrong, paper trays only] - lens horizontal HP adjustment, SP4 11, 1 to 9 04/04/08
[side to side registration wrong, paper trays only] - replace lens HP sensor and lens horizontal drive motor 04/04/08
as a set
[bypass paper feed side to side registration is off] - replaced by pass paper size sensor 04/04/08
[black spots due to toner build up between DV unit and drum] - adjust SP 2 2 0 3 to specification 04/04/08
[black spots on copies] - customer using labels 04/04/08
[black spots on second side of duplex copies only] - lower transfer current 04/04/08
[spots on copies, pits in drum -no signs of arcing-] - replace DV unit 04/04/08
[spots on copies, pits in drum -no signs of arcing-] - replace DV unit entrance seal AA1 5 2 3 3 3 04/04/08
[black spots on copies] - replace quenching lamp, may light dull, compare against PT lamp 04/04/08
[black spots due to toner build up between DV unit and drum] - replace development unit 04/04/08
[spots on copies, pits in drum -no signs of arcing-] - replace drum, charge roller, transfer belt, and 04/04/08
developer
[noise - fusing unit] - grease heat roller shafts and bearings, TSB 018 04/04/08
[noise - fusing unit] - replace hot and pressure roller bearings 04/04/08
[user codes shut down during copy run] - interrupt key malfunctioning 04/04/08
[program a user code -(user tool 25)-] - replace copier main board 04/04/08
Solution Text Updated
[Jam A] - Lower relay sensor arm stuck inside LCT vertical guide plate 04/04/08
[Jam A] - rear guide plate number 2 0 4 2 5 6 0 worn 04/04/08
[Jam A] - replace torque limiter clutch 04/04/08
[Jam A] - replace copier main board 04/04/08
[Jam A] - replace door interlock switch, drops 24VAA at CN 101 6 04/04/08
[Jam A] - transfer current set higher then default, see sp2 3 0 1 04/04/08
[Jam B] - exit actuator hanging up on junction gate, reduce gate play 04/04/08
[Jam B] - fuser static brushes contaminated, causing static build up and jams 04/04/08
[Jam C] - duplex entrance sensor or actuator 04/04/08
[pj 08] - put teflon tape on corner separators-field fix, A212/A214 only- 04/04/08
[exit jams from LCT and bypass only] - finisher entrance plate bent 04/04/08
[LCT does not drive up] - pinched wire in LCT 04/04/08
[LCT does not drive up] - upper limit sensor 04/04/08
[LCT does not drive up] - pick up solenoid sticking, clean and or adjust 04/04/08
[trays 1 or 2 never lift] - pick up roller not dropping due to pick up solenoid or spring not functioning 04/04/08
properly or binding.
[Z folding from LCT] - replace one way bearing inside of seperation roller AA083005 04/04/08
[Z folding from LCT] - replace paper feed motor 04/04/08
[Z folding from LCT] - replace one way bearing AA083010 04/04/08
[E548] - replace fusing lamps 04/04/08
[E721] - replace timing sensor 04/04/08
[E721] - replace bin sensor 04/04/08
[E722] - replace jogger motor 04/04/08
[E724] - replace stapler unit 04/04/08
[user tools - programming and use] - Cut jumper JP 2 on A1 series and JP 1 0 1 or JP 1 on A2 machines set 04/04/08
SP 5 4 0 1 to 1 and enter codes with SP 5 4 0 5
[jam - originals at feed in] - A252 only rom on website 04/04/08
[add toner condition will not clear] - forced toner add with emerg stop and clr stop 04/04/08
[copier times out after 30 minutes] - energy star unit set SP 15 from 1 to 120 minutes 04/04/08
Solution Text Updated
[no power] - replace AC drive PCB 04/04/08
[blank image] - replace charge power pack new style AZ320112 04/04/08
[uneven copy image] - cleanliness and seating of corona wires and grid 04/04/08
[set toner cartridge - indicated on operation panel] - clean outside of toner cartrige 04/04/08
[add toner condition constant displayed] - ID sensor 04/04/08
[add toner condition constant displayed] - perform clear memory procedure 04/04/08
Solution Text Updated
[add toner condition constant displayed] - potential sensor 04/04/08
[add toner condition constant displayed] - replace drum potential sensor 04/04/08
[add toner condition constant displayed] - replace the main board 04/04/08
[add toner condition constant displayed] - toner bottle sensor 04/04/08
[set toner cartridge - indicated on operation panel] - toner hopper assembly installed incorrectly 04/04/08
[IC104 opens on main board, key counter inserted upside down] - replace copier main board 04/04/08
[touch screen indicates a fourth feed station] - inspect or replace harness between upper and lower half 04/04/08
of copier
[touch screen cannot be calibrated properly] - replace ram board 04/04/08
[touch screen cannot be calibrated properly] - replace the touch panel AW 5 0 0 0 1 8 04/04/08
[touch screen cannot be calibrated properly] - touch enter key (#) to lock in settings 04/04/08
[background - overtoning] - replace rear development holder-AA0 8 4 0 4 3 04/04/08
[background - overtoning] - toner supply clutch - mechanically stays on 04/04/08
[background - overtoning] - replace development motor 04/04/08
[blank image] - check erase lamp connector 04/04/08
[blank image] - replace erase lamp unit 04/04/08
[Lead edge Blank for 1 to 2 inches, erratic] - replace charge power pack 04/04/08
[blurry image - three inches from lead edge] - clean and lube scanner rails 04/04/08
[blurry image - lens does not move to enlargement mode] - clean lens rail 04/04/08
[copies faint, background with faint lines from op to non op] - replace developer unit bias connector 04/04/08
Solution Text Updated
[Double imageing on long runs] - rebuild fuser assembly 04/04/08
[lines, lead to trail edge] - replace all lube bars 04/04/08
[erase lamp pattern burned on drum (dark bands op to non op)] - install n level roms- A1 7 5 5 1 5 1 N - 04/04/08
A1 7 5 5 1 5 3 N
[unfused copies] - paper not within specs 04/04/08
[side to side registration off] - check side registration adjustment SP adjustment page 4 04/04/08
[skew, optical] - perform the first scanner alignment procedure 04/04/08
[medaka] - fax technical service bulletin 005 for Medaka 04/04/08
[transfer belt - prematur failure] - check transfer belt cleaning blade stay -A0963934 04/04/08
[oil roller pressure springs fall out] - replace springs with AA0 6 3 2 94, and oil supply bracket A2474141 04/04/08
[Key counter installation] - SP 5 113 to 1 and SP 5 401 -1 to 1 or on new versions, SP 5 113 to 1 and user 04/04/08
tools, system, restricted access, turn on access
[displays memory full, ADF,small number of copies] - Dirty optics and spots on copies 04/04/08
[memory full indication when 14 in duplex] - normal operation with 4Meg MSU add additional copier 04/04/08
memory
Solution Text Updated
[red wrench no display] - PSU defective 04/04/08
[pcu counter does not reset] - new PCU sensor defective 04/04/08
[pcu counter does not reset] - PCU incorrect for unit - A200 needs type 250, type 251 for A250 04/04/08
[copy does not automatically rotate] - set SP 5 940 to 0 (default) 04/04/08
[SC21] - replace FCU PCB 04/04/08
[SC22] - set G3 switch 0A, bit 4 to 1 or swap fax expander 04/04/08
[transmit reduced from document feeder] - set document guide to 8.5 wide, advised customer not to 04/04/08
feed 11 side of paper in feeder
[transmitting to incorrrect destinations] - Ram clear. 04/04/08
[jams feeding into the sorter] - defective sorter junction gate 04/04/08
[Jam Sorter Entrance] - defective sorter drive PCB 04/04/08
[staple not functioning] - external tray F/D must be selected, letter size long edge feed only 04/04/08
[staple function does not work] - external tray F/D must be selected, letter size long edge feed only 04/04/08
[staple function does not work] - HDD not installed check test page 04/04/08
[staple function does not work] - input tray must be selected-not auto 04/04/08
[background] - A193 set SP 2999-0/2996-140/2994-10/2911-2/2201-600 04/04/08
[develops background during multiple copies or in duplex] - lower developer bias to -600vdc 04/04/08
[background] - replace PCU 04/04/08
[overtoning] - replace PCU 04/04/08
[overtoning] - TSB A200-023 04/04/08
[black copies] - charge roller not driving down properly 04/04/08
[black copies] - IOCSS PCB defective 04/04/08
[black copies] - MSU PCB defective 04/04/08
[black copies] - replace BICU 04/04/08
[black copies] - replace PCU 04/04/08
[black copies] - replace printer interface 04/04/08
Solution Text Updated
[black copies] - spring on rear frame for charge roller contact missing see bulletin A193/A224 - 012 04/04/08
[black copies - lead to trail edge rear side O K] - adjust discharge brush contact on transfer roller assy 04/04/08
[blank image - partial blank areas] - developer drive clutch not firing see electrical problem code IC 04/04/08
110(A193) or IC 112 (A224)
[blank image - partial blank areas] - drum ground 04/04/08
[voids op to non op side] - drum ground 04/04/08
[blank image - partial blank areas] - high voltage power supply unit 04/04/08
[blank image - partial blank areas] - replace developer drive clutch 04/04/08
[blank image - partial blank areas] - replace PCU 04/04/08
[blank image - partial blank areas] - replaced CCD / SBU PCB 04/04/08
[blank image - partial blank areas] - SBU harness 04/04/08
[blank image - partial blank areas] - see fuser exhaust fan failure in Electrical 04/04/08
[bypass, last 3 inches blank 8.5 by 14 inch paper] - select bypass, press # key, hit cancel 04/04/08
[bypass, last 3 inches blank 8.5 by 14 inch paper] - select size when odd size-14v in is odd size 04/04/08
[voids op to non op side] - transfer roller assy. 04/04/08
[blank copies / partial blank areas] - exhaust fan motor defective 04/04/08
[blank copies / partial blank areas] - toner supply motor shorted cn119-1 should read more than 100 04/04/08
ohms
[Zig Zag copy quality] - laser sync detector PCB defective 04/04/08
[Zig Zag copy quality] - polygon motor defective 04/04/08
[reversed image-mirror image] - Replace laser unit 04/04/08
[Zig Zag copy quality] - replace laser unit 04/04/08
[Zig Zag copy quality] - replace PCU 04/04/08
[reversed image-mirror image] - reseat connectors on df main board 04/04/08
Solution Text Updated
[Zig Zag copy quality] - reseat connectors to laser unit 04/04/08
[jitter] - IOCSS PCB defective 04/04/08
[black ban lead edge one inch op to non op] - replace high voltage supply board 04/04/08
[light image - under toned] - BICU PCB defective 04/04/08
[light image - undertoned] - did bulletin A193/A224-008 04/04/08
[light image - insufficient transfer] - drum ground 04/04/08
[light image - too much main charge] - drum ground 04/04/08
[light image - undertoned] - faxed bulletin A193/A224-008 04/04/08
[light image - too much main charge] - high voltage power supply board 04/04/08
[lead edge gray band followed by light to blank] - poor drum ground 04/04/08
[light image] - poor drum ground 04/04/08
[light image] - replace laser unit 04/04/08
[light image - too much main charge] - replace laser unit 04/04/08
[light image] - replace LDDR 04/04/08
[light image - undertoned] - replace PCU 04/04/08
[light image] - see bulletin A193/A224-022 04/04/08
[light image - insufficient transfer] - transfer roller contacts 04/04/08
[light image - insufficient transfer] - transfer roller not lifted properly 04/04/08
[black lines - lead/trail edge] - charge roller dirty 04/04/08
[black lines - lead/trail edge] - replace PCU 04/04/08
[black lines - op to non-op] - charge roller one third turn clutch defective 04/04/08
[vertical black lines] - first scanner home position sensor 04/04/08
[black lines - op to non-op] - replace PCU 04/04/08
[light bands lead to trail] - replace PCU 04/04/08
[light bands lead to trail on long runs] - see fuser exhaust fan failure in Electrical 04/04/08
[registration cannot be adjusted to spec] - 16 tooth gear for side fences missing or out of position 04/04/08
[DF registration off after first original] - copier registration clutch driving all the time 04/04/08
[lead edge varies registration 1 - 2 inches] - replace PCU 04/04/08
[varying registration all trays] - replace registration clutch 04/04/08
[registration cannot be adjusted to spec] - see copy adjustment printing scanning page 5-39 to 5-41 04/04/08
[application software does not print / print issues] - assist with general network printing issues 04/04/08
[application software does not print / print issues] - contact specific application manfacturer 04/04/08
[Dog Ears] - install optional heaters 04/04/08
[Jam A] - finisher main board 04/04/08
[Jam B no paper] - defective lower exit sensor cn. 157 pin 11 open 04/04/08
[Jam B] - defective upper exit sensor 04/04/08
[Jam B no paper] - fusing exit sensor 04/04/08
[Jam B no paper] - registration sensor 04/04/08
[Jam Bypass] - check for special size set smaller than paper being fed 04/04/08
[Jam C with paper] - install tapping screw for exit roller drive belt tension item 101 page 38 04/04/08
[Jam C no paper] - lower exit sensor cn157-11 (IOCSS) shorted 0 volts 04/04/08
[SP7-903-011] - IOCSS PCB defective 04/04/08
[SP7-903-120] - defective lower exit sensor cn. 157 pin 11 open 04/04/08
[SP7-903-122] - replace item 23 page 36 G0204456 pulley 33Z (A193) 04/04/08
[SP7-903-124] - replace junction gate solenoid 04/04/08
[jam - duplex feed in] - defective duplex control PCB 04/04/08
[jam - duplex - odd number of originals - 1 to 2 only] - adjust duplex gate pawl solenoid - A2294760 04/04/08
[jam - duplex - odd number of originals - 1 to 2 only] - check duplex transport sensors 1, 2 and 3 actuators 04/04/08
- may pop out of sensor
Solution Text Updated
[jam - duplex feed in] - guide plate lever may be broken - A2294468 04/04/08
[jam - duplex feed in] - inspect or reduce spring tension on reversal gate pawl - A2294611 04/04/08
[jam - duplex feed in] - inspect reversal bracket - holds driven roller, could be bent(A2294633) 04/04/08
[jam - duplex feed in] - replace duplex transport clutch 04/04/08
[jam - duplex feed in] - replace SBI C U 04/04/08
[jam - duplex feed in] - reposition inverter gate solenoid - plunger binds up, A2294469 04/04/08
[jam - duplex feed in] - clean juction gate sol - interchange unit 04/04/08
[exit jams] - replace item 23 page 36 G0204456 pulley 33Z (A193) 04/04/08
[exit jams] - upper exit roller (G0204456) out of round and adjust belt tension 04/04/08
[paper jams in PS 3 30] - IOCSS PCB defective 04/04/08
[paper jams in PS 3 30] - Vertical transport door out of alignment 04/04/08
[AS400 networking] - Miconix 714 997 4771 Bob Grenda 04/04/08
[Axis hook up] - Axis setup assist; Axis can be accessed via browser- [Ctrl] L and enter IP adrs of Axis (not 04/04/08
DHCP)
[Axis hook up] - Axis support- 800-444-Axis (2947) 04/04/08
[EPROM installation on controller.] - Align EPROM notch with notch on PCB. 04/04/08
[networking of printer interface] - Aficio - download driver from web; www.ricoh-usa.com, Software 04/04/08
Center, Aficio Digital Imaging
[driver install] - advise customer to load NT 4.0 print driver 04/04/08
[driver install] - install PCL driver 04/04/08
[Windows 2000 or XP driver.] - Built in mini driver, use add printer wizard select Ricoh manufacturer. 04/04/08
[ADF original table keeps rising and falling] - check bottom plate home position sensor 04/04/08
[ADF original table keeps rising and falling] - DF main board 04/04/08
[ADF original table keeps rising and falling] - inspect front original table bracket - bent 04/04/08
[ADF original table keeps rising and falling] - replace bottom plate hp sensor harness p/n a8065730 04/04/08
[ADF original table keeps rising and falling] - replace DF interface harness 04/04/08
[ADF original table keeps rising and falling] - replace original sensor harness - P/N A80 6 5 7 3 0 04/04/08
[Q112 cracked on IO Board] - key counter plugged in wrong blows this IC, also opens fuse 102, may 04/04/08
damages power packs
[Q112 cracked on IO Board] - short circuit in key counter system - ie- hecon, danyo... 04/04/08
[key counter not responding] - IOB defective 04/04/08
Use SP 7810 to clear the key operator code 04/04/08
[machine shuts off then back on] - check ribbon cable for print controller-shorted to frame 04/04/08
[now loading displayed, machine shuts off then back on] - check tandem tray for pinched wire-CN2 7 2 on 04/04/08
paper feed control PCB
[machine shuts off then back on] - fuse 1 13 04/04/08
[now loading displayed, machine shuts off then back on] - paper stuck in a paper tray connector 04/04/08
[machine shuts off then back on] - paper stuck inside paper tray conector - check behind trays for paper 04/04/08
in any of the tray connectors
[machine shuts off then back on] - reload with latest firmware 04/04/08
[now loading displayed, machine shuts off then back on] - replace finisher main board 04/04/08
[now loading displayed, machine shuts off then back on] - replace power supply PCB 04/04/08
Solution Text Updated
[now loading displayed, machine shuts off then back on] - replace SBI C U 04/04/08
[machine shuts off then back on] - Transfer unit harness stuck in duplex tray frame connector - re- route 04/04/08
harness
[now loading displayed, machine shuts off then back on] - upgrade firmware 04/04/08
fuse 1 13, reload with latest firmware, paper stuck inside paper tray conector - check behind trays for 04/04/08
paper in any of the tray connectors
[copier shuts down, no display, wrench, jam, and door open] - replace power supply unit 04/04/08
[operation panel, red wrench, no display] - replace finisher main board 04/04/08
[operation panel, red wrench, no display] - replace power supply unit 04/04/08
[operation panel, red wrench, no display] - Replace transfer power pack 04/04/08
[operation panel, red wrench, no display] - stapler unit drives too far to the rear, pinches harness 04/04/08
[operation panel, now loading is indicated] - fuse 1 13 open on power supply 04/04/08
[operation panel, now loading is indicated] - paper stuck in a paper tray connector 04/04/08
[operation panel, displays 4 trays] - check connector 2 63, pins 11 and 12 04/04/08
[operation panel, displays 4 trays] - replace paper feed board 04/04/08
[operation panel, displays 4 trays] - replace SBI C U PCB 04/04/08
[tray 2 set to european sized paper] - Set sp 5-131 to 1 04/04/08
[operation panel, displays metric paper sizes] - set SP 5131 to 1 - paper size type selection 04/04/08
[tray 2 reading metric sized paper] - Set sp 5-131 to 1 north america 04/04/08
[operation panel, dark display, cannot adjust] - incorrect operation panel installed - TSB 009 for assy. 04/04/08
parts -
[operation panel, dark display, cannot adjust] - replace power supply unit 04/04/08
[scans, does not print, returns to ready-memory does decrease] - possible bad harness - CN206 on I/O 04/04/08
board, #A2295415
[operation panel, cannot calibrate touch screen] - follow adjustment procedure in SM page 5-110 04/04/08
[intermittantly does not staple last sheet of set] - reform entrance sensor position - last sheet held by 04/04/08
joggers
[finisher bin overdrives down] - stack height sensor actuator cracked 04/04/08
[R1 and R3 jams] - finisher entrance sensor 04/04/08
[finisher entrance jams] - replace finisher transport drive motor 04/04/08
[finisher entrance jams] - replace staple drive motor 04/04/08
[IC 1 16 blown on finisher main board] - replace shift tray motor 04/04/08
[poor stacking in shift tray] - adjust stack height sensor towards exit to keep tray lower 04/04/08
[poor stacking in shift tray] - remove shift tray guide - the wedge on the shift tray only goes on SR730 04/04/08
installed on A232
[poor stacking in jogger unit] - check rear positioning fence mylar-item 12 page 31 in parts catalog 04/04/08
[poor stacking in jogger unit] - paper curl - see TSB A697 - 008 04/04/08
Solution Text Updated
[punch hole registration varies] - replace punch motor PCB-P/N A81 2 5 1 1 0 04/04/08
[punch hole position, unable to adjust lead to trail] - turn on dip switch 100-1 on finisher main board, 04/04/08
leave on
[paper jamming in punch unit] - replace lower transport motor p/n ax050119 04/04/08
[paper jamming in punch unit] - replace punch unit 04/04/08
[R1 and R3 jams] - replace punch unit 04/04/08
[S R 7 40 R1 and R3 at power up] - replace punch unit - punch unit does not check home at power up 04/04/08
[overtoning] - toner clutch mechanically staying on - clutch now available separately #AX200093 04/04/08
[black spots on copies] - cleaning unit drive gear not meshing properly - machine side gear is spring 04/04/08
loaded and binds up on c clip - AB017287
[black spots on copies] - replace developer unit and charge corona assembly 04/04/08
[duplex junction gate not opening] - replace SBI C U 04/04/08
[cleaning coil turning in wrong direction-black dot on front] - replace toner removal coil-AD0 4 3 0 5 4 04/04/08
[main motor runs backwards] - replace IOB and high voltage control PCB - screw shorted out IOB 04/04/08
[dog ear outputs - only face down copies] - inspect or reduce spring tension on reversal gate pawl - 04/04/08
A2294611
[dog ear outputs - duplexing] - replace exit guide p/n a2294301 04/04/08
[dog ear outputs - duplexing] - replace junction gate solenoid assembly-P/N A22 9 4 7 6 0 04/04/08
[dog ear outputs - duplexing] - replace reversal solenoid assembly P/N a2934782 04/04/08
[dog ear outputs - duplexing] - try removing spring from duplex gate pawl solenoid - #AA060744 04/04/08
[noise - toner recycling assembly] - clean out toner coil recycling tube 04/04/08
[toner - recycling unit clogged] - replace toner recycling pump 04/04/08
[toner - recycling unit clogged] - toner clutch mechanically staying on - clutch now available separately 04/04/08
#AX200093
[toner - dusting/spilling] - adjust rear development holder 04/04/08
[creasing copies] - check nip band width 04/04/08
[General information, copy quality question] - check right inner cover (A2293290) - not engaging shutter 04/04/08
cover (A2293285)
Solution Text Updated
set sp 2506-1 to 1 and restart unit 04/04/08
[application software does not print / print issues] - assist with general network printing issues 04/04/08
[Z fold - registration roller] - replace relay clutch 04/04/08
[Z fold - registration roller] - set SP1-003 to default 04/04/08
[Accordian Jams] - see A 229 TSB 38 04/04/08
[Z Folds] - replace relay clutch 04/04/08
[Jam A will not clear - no paper present all sensors check good] - replace paper feed control PCB 04/04/08
[Jam A from internal lct only] - adjust tray 2 rails up - tray 3 pick up roller hits bottom of tray 2 04/04/08
[Jam B] - registration motor 04/04/08
[Jam B] - replace registration sensor 04/04/08
[jam - bypass feed in] - adjust bypass feed timing - sp1-003-2 04/04/08
[jam - bypass feed in] - replace one way bearing - 52052865 04/04/08
[Jam C] - Replace fusing duplex drive motor 04/04/08
[SP7-504-003] - replace lower front door safety switch 04/04/08
[SP7-504-004] - replace feed and relay clutch 04/04/08
[SP7-504-007] - replace LCT drive clutch 04/04/08
[SP7-504-007] - replace one way bearing 04/04/08
[SP7-504-15] - inspect or reduce spring tension on reversal gate pawl - A2294611 04/04/08
[SP7-504-15] - replace BICU 04/04/08
[SP7-504-19] - replaced duplex entrance sensor 04/04/08
[SP7-504 jam code 26 - finisher up tray exit sensor not act] - punch unit causing jams - replace 04/04/08
[SP7-504-29] - replace stapler entrance sensor 04/04/08
[SP7-504-33] - replace mail box main board 04/04/08
[SP7-504 jam code 57 - LCT relay sensor stays on] - replace registration motor harness 04/04/08
[SP7-504-62] - replace registration and relay sensors 04/04/08
[SP7-504-62] - replace relay clutch 04/04/08
[SP7-504-62] - replaced tray 3 feed assembly 04/04/08
[SP7-504-66] - replace finisher transport drive motor 04/04/08
[SP7-504-125 SR860] - repair pinched 24vdc wire for vertical relay clutch 04/04/08
[SP7-504-125 SR860] - replace duplex transport and feed clutches as a set 04/04/08
[SP7-504-125 SR860] - replace first feed station clutches 04/04/08
[SP7-504-125 SR860] - replace vertical transport clutch 04/04/08
[SP7-504-125 SR860] - upgrade firmware to latest level 04/04/08
Solution Text Updated
[Jam Duplex] - duplex feed clutch 04/04/08
[duplex feed out jams] - replace duplex transport clutch-P/N AX2 00 15 1 04/04/08
[Jam E1] - upgrade firmware 04/04/08
[Jam E5] - replace duplex transport clutch 04/04/08
[jam - E jam - drum wrap indicatory] - pressure roller position sensor flag bent-ok if right side of flag line 04/04/08
up with right side of sensor and roller is down
[jam - E1 jam] - inspect or reduce spring tension on reversal gate pawl - A2294611 04/04/08
[jams with key card system installed-not deducting from count] - confirm firmware level M or higher-set 04/04/08
SP 5-113 to 3 select copy in user tools- sys. settings/count manager/set key card
[Internal LCT does not lift] - install new motor - same # but a green dot is on new motor casing and the 04/04/08
lot # is 9314 or higher
[Internal LCT does not lift] - replace LCT lift motor 04/04/08
[Internal LCT does not lift] - replace paper feed control board 04/04/08
[Internal LCT does not lift] - replace tray lift sensor 04/04/08
[Internal LCT overdrives down - with or w/o paper] - field fix - add 2mm extension to lower limit sensor 04/04/08
actuator, no longer
[Internal LCT overdrives down - with or w/o paper] - install new motor - same # but a green dot is on new 04/04/08
motor casing and the lot # is 9314 or higher
[Internal LCT overdrives down - with or w/o paper] - Internal LCT Lift Motor 04/04/08
[Internal LCT overdrives down - with or w/o paper] - LCT lift motor and paper feed board as a set 04/04/08
[Internal LCT overdrives down - with or w/o paper] - pick up solenoid connector loos 04/04/08
[Internal LCT overdrives up - with or w/o paper] - install new motor - same # but a green dot is on new 04/04/08
motor casing and the lot # is 9314 or higher
[Internal LCT overdrives up - with or w/o paper] - Internal LCT Lift Motor 04/04/08
[Internal LCT overdrives up - with or w/o paper] - LCT lift motor and paper feed board as a set 04/04/08
[Internal LCT overdrives up - with or w/o paper] - replace paper feed control board 04/04/08
[internal lct stuck in copier] - manually release the internal LCT lock lever -do not use your finger - use an 04/04/08
allen key
[RT 37, feed in jams] - LCT feed motor-see service bulletin RT3 7 - 04, part number change 04/04/08
[RT 37, feed in jams] - reform pick up roller solenoid bracket - not dropping far enough 04/04/08
[RT 37, feed in jams] - replace LCT feed sensor 04/04/08
[RT 37, kicks paper back out] - replace one way bearing 04/04/08
Solution Text Updated
[RT 37, does not lift] - reform LCT upper cover actuator 04/04/08
[RT 37 lift tray misaligned] - realign tray on belts-check for mechanical damage 04/04/08
[not printing / print issues] - assisted with installation and make recommendations 04/04/08
[not printing / print issues] - latest firmware 04/04/08
[networking of printer interface] - assist with general network printing issues 04/04/08
[NT Network - Printer Set Up] - LPR port, name of printer or print queue must be PORT1 in upper case 04/04/08
[A852 Controller not recognized at install] - Ribbon cable backwards, blue must face out 04/04/08
[SC101] - dc/dc converter defective or disconnected 04/04/08
[SC101] - dirty white plate 04/04/08
[SC101] - lamp regulator 04/04/08
[SC101] - PSU defective 04/04/08
[SC101] - refer to technical service bulletin 017 04/04/08
[SC101] - SBU defective 04/04/08
[SC101] - wall voltage 04/04/08
[SC121] - scanner motor 04/04/08
[SC121] - user pressing down too hard on left scale - locks up scanner 04/04/08
[SC302-01] - charge power pack 04/04/08
[SC302-01] - drum ground bearing 04/04/08
[SC302-01] - front cover interlock switch assembly -#(12042390) or switch actuators 04/04/08
[SC302-01] - possible bad harness - CN206 on I/O board, #A2295415 04/04/08
[SC302-01] - replace charge corona assembly 04/04/08
[SC302-01] - replace corona assembly 04/04/08
[SC302-01] - replace drum bearing and charge power pack 04/04/08
[SC302-01] - replace drum shaft stay and drum drive shaft - includes bearings, #A2291180 (stay) and 04/04/08
A2291141(shaft)
[SC302-01] - replace drum unit. 04/04/08
[SC302-01] - replace rear development holder - caution- score frame before removing assy. #AA084043 04/04/08
[SC401-1] - poor connection between transfer terminal and power pack 04/04/08
[SC401-1] - reset transfer belt bias (bypass) to default 04/04/08
[SC401-1] - transfer power pack 04/04/08
[SC401-2] - check drum drive belt 04/04/08
[SC401-2] - poor connection between transfer terminal and power pack 04/04/08
[SC491] - replace polygon mirror motor fan 04/04/08
[SC495] - defective toner recycling clutch 04/04/08
[SC495] - inspect recycling unit drive belt, may be torn 04/04/08
[SC495] - replace toner recycling pump motor 04/04/08
[SC496] - no collection bottle 04/04/08
[SC496] - toner collection bottle switch loose 04/04/08
[SC501] - lift sensor defective 04/04/08
[SC502] - replace paper feed control board 04/04/08
[SC503] - tray lift motor defective 04/04/08
[SC507] - check-replace pick up solenoid-pick up roller not dropping down 04/04/08
[SC507] - LCT main motor 04/04/08
Solution Text Updated
[SC508] - rear fence motor 04/04/08
[SC509] - side fence motor 04/04/08
[SC521-1] - replace SBI C U 04/04/08
[SC530] - replace bypass motor 04/04/08
[SC541] - power supply unit 04/04/08
[SC542] - defective PSU 04/04/08
[SC542] - poor connection at fuser 04/04/08
[SC542] - replace IOB 04/04/08
[SC543] - replace thermister 04/04/08
[SC543] - replaced IOB 04/04/08
[SC590] - replace fuse 107 in psu 04/04/08
[SC590] - toner collection motor 04/04/08
[SC590] - toner collection motor sensor 04/04/08
[SC601] - Upgrade firmware to at least Q level 04/04/08
[SC620-1] - replace ADF MPCB 04/04/08
[SC620-2] - power supply 04/04/08
[SC621-01] - add extra ground wire from finisher to copier 04/04/08
[SC621-01] - pinched wire going to stapler rotation HP sensor 04/04/08
[SC724] - replace stapler unit 04/04/08
[SC726] - finisher main PCB defective 04/04/08
[SC726] - shift motor defective 04/04/08
[SC726] - shift tray lift motor defective 04/04/08
[SC727] - replace stapler harness 04/04/08
[SC730] - replace stapler position motor harness p/n a6975252 04/04/08
[SC900] - NV ram defective 04/04/08
[SC900-01] - replace IOB 04/04/08
[SC900-01] - replace N V ram 04/04/08
[SC900-01] - total counter and its connector 04/04/08
[SC954] - I D sensor harness shorted 04/04/08
[SC955] - upgrade to latest firmware 04/04/08
[SC980] - replace HDD-format with SP4-911 number 2 04/04/08
[SC981] - replace HDD 04/04/08
[SC981] - replace I O board 04/04/08
{HDD response error] - replace HDD 04/04/08
Solution Text Updated
[SC990] - clear ram 04/04/08
[SC990] - finisher main board ROM - A6975656D 04/04/08
[SC990] - NVRAM defective 04/04/08
[SC990] - reset copy features / system settings in user tools 04/04/08
[SC990] - upgrade firmware to latest level 04/04/08
[SC990 software performance error] - finisher main board ROM - A6975656D 04/04/08
[user tools - programming and use] - user tools, copy features, count manager 04/04/08
[user tools - programming and use] - user tools, system settings, count manager, set user code, select 04/04/08
copy
[DF not recognized] - BICU PCB defective 04/04/08
[can not detect original size when using DF] - incorrect fax option installed- A232 - A693, A284 - A874 04/04/08
[cannot detect original size when using DF (A284 - fax mode)] - incorrect fax option installed- A232 - 04/04/08
A693, A284 - A874
[original on glass indication - can not reset] - check APS sensors - SP4-301, all 0 with nothing on glass 04/04/08
[last original does not exit glass] - replaced pick up roller position gears - A6 80 22 61,A6 80 22 72 04/04/08
[original on glass indication - can not reset] - set SP4-303 to 0, install V level or above (bug in T level) 04/04/08
[add toner condition constant displayed] - check right door switch bracket. May be mounted incorrectly 04/04/08
[add toner condition constant displayed] - check to see if SP5-957 is set correctly - ref. TSB - 032 04/04/08
[add toner condition constant displayed] - cram 04/04/08
[add toner condition constant displayed] - front door switch actuator hung up - does not indicate front 04/04/08
door is open
[add toner condition constant displayed] - replace IOB PCB and toner supply motor as set - TSB # 35 04/04/08
[APS not functioning] - confirm the 8 1/2 by 14 tray is not set to 8 1/4 by 14 paper size 04/04/08
[APS not functioning] - replace BICU 04/04/08
[APS not functioning] - SP 5-127 should be on 04/04/08
[fuse 5 blown] - replace IOB 04/04/08
[can not enter SP mode or user tool mode] - # key stuck 04/04/08
[can not enter SP mode or user tool mode] - print key of print switchs stuck 04/04/08
[can not print out SMC data] - replace engine nvram 04/04/08
[close doors/covers open - close covers of relay unit] - bridge unit tray exit unit switch 04/04/08
[close doors/covers indication at power up] - check connection on CN403 on LDDR PCB 04/04/08
[close doors/covers open - close right cover] - check to see if SP5-957 is set correctly - ref. TSB - 032 04/04/08
[close doors/covers open - close right cover] - confirm bracket for the right door switches is positioned 04/04/08
correctly
Solution Text Updated
[close door/covers - door flickers] - exposure lamp harness shorted to frame 04/04/08
[close doors/covers indication at power up] - front door actuator deformed 04/04/08
[close doors/covers open - close right cover] - if right door switch kit is installed, check connections to the 04/04/08
new right switch
[close doors/covers open - close right cover and SC547] - if right door switch kit is installed, check 04/04/08
connections to the new right switch
[close doors/covers indication - right cover paper feed unit] - LCT set sensor 04/04/08
[close doors/covers indication] - main frame front cover safety switch 04/04/08
[close doors/covers open - close covers of relay unit] - middle cover not set correctly 04/04/08
[close doors/covers indication] - replace front door push switch 04/04/08
[close doors/covers indication at power up] - replace IOB and toner supply motor as a set 04/04/08
[close doors/covers open - close right cover] - replace power supply PCB 04/04/08
[close door/covers - door flickers] - replace PT300 push switch - 12042379 - right door switch 04/04/08
[close doors/covers open - close right cover] - replace PT300 right cover switch (1 bin sort tray) 04/04/08
[close doors/covers indication] - replace ribbon cable between BICU and LDDR 04/04/08
[close doors/covers open - close right cover] - replace ribbon cable between BICU and LDDR 04/04/08
[close doors/covers open - close covers of relay unit] - reseat connectors on IOB 04/04/08
[close doors/covers indication at power up] - reseat ribbon cable on LDDR PCB 04/04/08
replace door switches 04/04/08
[displays copying no paper feed] - NVRAM clear 04/04/08
[displays copying no paper feed] - replace BICU board 04/04/08
[displays copying no paper feed] - replace HDD 04/04/08
[displays copying no paper feed] - replace op panel pcb 04/04/08
[displays copying no paper feed] - response on DTA 04/04/08
[machine locks up, no error codes] - upgrade DF ROM if it only occurs when running 2 to 2 duplex and DF 04/04/08
jams occurs - J or higher
[displays copying no paper feed] - upgrade to W level firmware (A232 series only) 04/04/08
[CSS cable error] - turn off SP 5816-1 - CSS Function 04/04/08
[dead machine] - paper hieght sensor shorted - installed with print controller 04/04/08
[dead machine] - pinched wire in scanner wire harness 04/04/08
[dead machine] - replace BICU 04/04/08
[dead machine] - replace LCT PCB 04/04/08
[dead machine] - replace main AC switch 04/04/08
[dead machine] - replace PSU 04/04/08
[dead machine] - replace toner supply motor [shorted] and IOB as set - TSB # 35 (IC 122) 04/04/08
Solution Text Updated
[dead machine] - reseat CN 2 0 9 on IOB PCB 04/04/08
[duplex selected as default at power up] - user tools, 2-copy, 1-general features,10-duplex priority 04/04/08
[fuser overheat, no service code] - fusing exhaust fan install backward. air flow should be outwards 04/04/08
[IC22 on IOB blown] - replace toner supply motor [shorted] and IOB as set - TSB # 35 (IC 122) 04/04/08
[Q105 on IO Board blown] - key counter short - key installed backwards 04/04/08
[add toner] - install toner correctly 04/04/08
[interupt mode does not work] - interupt key work - print key goes green and customer can program the 04/04/08
job. Press print and job will pause for interupt job.
[intermittent jamming - jam counters do not increment] - replace PT300 push switch - 12042379 - right 04/04/08
door switch
[no reponse from start key] - re-install firmware, reseat connectors on BICU and IOB 04/04/08
[no response from start button] - replace star switches - 1204 2554 - qty 2 04/04/08
[open door indication, no display, red wrench] - replace finisher main pcb 04/04/08
[open door indication, no display, red wrench] - replace fuse 5 on power supply unit 04/04/08
[open door indication, no display, red wrench] - replace power supply 04/04/08
[open door indication, no display, red wrench] - replace third tray lift motor 04/04/08
[open door indication, no display, jam and red wrench] - replace toner motor and IOB as set , see TSB 04/04/08
035.
[open door indication, no display, jam and red wrench] - replace toner supply motor [shorted] and IOB as 04/04/08
set - TSB # 35 (IC 122)
[open door indication, no display, red wrench] - replace toner supply motor [shorted] and IOB as set - TSB 04/04/08
# 35 (IC 122)
[open door indication, no display, red wrench] - SR 730 Replace finisher stapler harness 04/04/08
[open door indication, no display, red wrench] - replace IOB PCB 04/04/08
[original on glass indication - can not reset] - set SP4-303 to 0, install V level or above (bug in T level) 04/04/08
[reset the duplex unit - please cancel to clear duplex mode] - duplex unit open switch 04/04/08
[false waste toner full display] - refer to TSB #9 reissue (contacts and new transfer cleaning blade) 04/04/08
[false waste toner full display] - remove tranfer belt assembly and bend the toner sensor contacts up 04/04/08
(located on the right cover, not the transfer belt assembly)
[false waste toner full display] - replace toner overflow sensor 04/04/08
[SC20] - change g 3 switch 7 bit 3 to a 1 04/04/08
[reducing tx image , image not rotated] - Use memory transmission 04/04/08
[SR 730 add staples will not clear / intermittent add staples] - remove wire ties and re install looser wire 04/04/08
ties
[SR 730 add staples will not clear / intermittent add staples] - replace finisher main PCB 04/04/08
[SR 720 - constant add staples] - replace finisher PCB 04/04/08
[SR 720 - constant add staples] - replace stapler harness (A6815450) - cn 180 pins 3, 5, and 6 should read 04/04/08
0vdc check
[SR 720 - constant add staples] - replace stapler unit 04/04/08
[open door condition / jamming in finisher] - replace interlock switch. 04/04/08
[SR 730 not recognized when mailbox installed] - wire broken on CN 2 on mailbox PCB 04/04/08
[finisher tray not shifting between sets, staples all copies] - finisher exit sensor actuator hung up 04/04/08
[Jam R only when stapling] - lower limit sensor actuator out of position 04/04/08
[SR720 - R jam when feeding to output tray] - replace exit motor 04/04/08
Solution Text Updated
[SR 720 - R jam when feeding to output tray] - junction gate hanging up 04/04/08
[SR 720 flashing R at power up] - loose connection/ wire on shift tray senors 04/04/08
[R jam indication when stapling only] - lower limit sensor actuator out of position 04/04/08
[finisher transport motor making noise] - incorrect finisher installed - onlt SR 7 20 and SR 7 30 04/04/08
[SR 720 paper curls over when entering the stapler tray] - check for nicks in paper guide on staple tray - 04/04/08
just to the right and left of the stack feed out belt
[SR 720 paper curls over when entering the stapler tray] - increase tension on stack feed out belt 04/04/08
[SR 720 paper curls over when entering the stapler tray] - replace junction gate solenoid 04/04/08
[punch position with SP6-113 #2 cannot be adjusted] - turn on dip sw 100-1 on finisher PCB 04/04/08
[SR 720 more than 30 originals, finisher ejects the stack] - staple limit is 30 sheets, normal operation 04/04/08
[SR 730 - 11x17 or 8.5x14 jams after exiting finisher] - incorrect finisher installed, SR720 - on 35 CPM 04/04/08
machines SR730 - on 45 CPM machine
[SR 720 exit jams when stapling sets only -exit rollers dont] - increase tension on stack feed out belt 04/04/08
[SR 720 jams on exit of staple sets] - replace finisher main PCB 04/04/08
[SR 720 jams on exit of staple sets] - replace stapler motor harness - A6 81 54 40 04/04/08
[SR 730 exit jams when stapling sets only -exit rollers dont] - replace stapler unit home position sensor 04/04/08
[black copies] - replace scanner ribbon harness and stabilizer PCB, inspect harness for damage 04/04/08
[black copies] - wrong LD unit installed 04/04/08
[black copies - 3/4 of page then blank] - check dip switch 101- #1 on I/O PCB. ON for A230/231.OFF for 04/04/08
A232
[black copies - internal patterns OK] - check dip switch 101- #1 on I/O PCB. ON for A230/231.OFF for A232 04/04/08
[black prints from print option, copies OK] - Ensure correct laser assly. installed 04/04/08
Solution Text Updated
[black copies - internal patterns OK] - ram clear procedure FSM pg4-59 - if NVRAM is replaced or SP 04/04/08
values are zero
[black copies - internal patterns OK] - replace lamp stabilizer and harness 04/04/08
[black copies - internal patterns OK] - replace SBU 04/04/08
[blank image] - improper wall voltage 04/04/08
[blank image] - insure high voltage power pack is wired correctly - T1, T2, B, C 04/04/08
[blank image - first copy OK] - replace image enhancement kit 04/04/08
[light or blank copies on rear side - no dev on rear of mag] - replace paddle roller drive gear - TSB 26 AB 04/04/08
01 40 60
[void lines or bars in scanned image] - replaced cracked pulleys, reseated mirrors 04/04/08
[blurry image] - clean laser unit optics 04/04/08
[solid areas blurred or smudged -IPU test pattern #15 blurred] - clean polygon motor shield glass 04/04/08
[blurry image] - replace scanner interface PCB (scanner control pcb) 04/04/08
[solid areas blurred or smudged -IPU test pattern #15 blurred] - response on DTA 04/04/08
[digital lines/patterns overlay over copy image] - clean and confirm good contact on charge roller bias 04/04/08
contacts
[digital lines/patterns overlay over copy image] - replace BICU board 04/04/08
[digital lines/patterns overlay over copy image] - replace charge roller 04/04/08
[digital lines/patterns overlay over copy image] - replace LDDR ribbon cable (between LDDR and BICU) 04/04/08
[digital lines/patterns overlay over copy image] - reseat LDDR connectors 04/04/08
[offsetting] - replace hot roller 04/04/08
[offsetting] - replace press roller 04/04/08
[offsetting] - response on DTA 04/04/08
[pits in drum] - replace drum and transfer belt as set 04/04/08
[lines on drum] - response on DTA 04/04/08
[toner adhears to drum] - trandfer cleaning blade bracket warpped in center 04/04/08
[drum - surface damage] - Replace drum shaft assembly 04/04/08
[duplex 1-2, image shift on 2nd side -- normal-adj user tools] - check UT - copy - adjust image - margin 04/04/08
adjust front and margin adj back - set to 0
[image compressed, void area the image repeated] - check dip switch 101- #1 on I/O PCB. ON for 04/04/08
A230/231.OFF for A232
[compressed image, black copies] - confirm correct SIB was installed A230/A231 and A232 are different 04/04/08
[compressed image, black copies] - confirm dip switch 101 - 1 is set correctly on IOB 04/04/08
Solution Text Updated
[compressed image, A2 83 / A2 84 series] - incorrect laser assembly in machine, A2 31 or A2 32 unit in an 04/04/08
A2 83 or A2 84 series machine
[compressed image, black copies] - replace drum drive gear (cracked in center)-AB03 0574 04/04/08
[image enlarged in main scan direction] - replace laser unit assembly 04/04/08
[intermittent blank and black bands] - check for cracked gears behind fly wheel 04/04/08
[black band on lead edge - first copy only] - replace developer unit 04/04/08
[black band on lead edge - first copy only] - replace drum drive gear - AB 03 05 74 04/04/08
[black band in sort mode only] - replace image enhancement kit 04/04/08
[jitter on copies-same spot] - Replace lower drum stay (A2321072) and reg clutch and roller 04/04/08
[black band on lead edge - first copy only] - use OEM drum 04/04/08
[enhanced image quality lighter than binary processing] - check ADS level - SP5-106 default setting (3) 04/04/08
[light copies] - check ADS level - SP5-106 default setting (3) 04/04/08
[enhanced image quality ligther than binary processing] - default the original priority to low density 04/04/08
originals -user tools-copy-general features-#03
[light edges of copy] - F theta lens out of position in laser unit 04/04/08
[poor fill (poor transfer)] - HV PCB connections reversed 04/04/08
[light copies] - insure proper connection of front dev roller contact 04/04/08
[light image - ADS mode] - re-enter data for SBU settings in 4901 - possible incorrect firmware was loaded 04/04/08
[black lines - followed by void area - op to non op] - reseat ribbon cable between BICU and LDDR 04/04/08
[void lines/area lead to trail] - clean toner shield glass 04/04/08
[un-fused copies, rear side only] - fusing exhaust fan install backward. air flow should be outwards 04/04/08
[misfeed in A] - clean separation sensor-on revolver unit looking down at end of paper transfer belt 04/04/08
[False Jam C, D only when duplex unit is closed] - replace bridge unit internal tray exit sensor 04/04/08
[SP7-507 Jam C] - confirm IOB dip switch are set correctly - dip #1 on for 35 CPM -off for 45CPM 04/04/08
[SP7-507 Jam C] - replace exit sensor 04/04/08
[SP7-504-003] - replace paper feed unit 04/04/08
[SP7-504-003] - replace relay sensor 04/04/08
[SP7-504-007] - replace LCT relay and feed clutch as set 04/04/08
[SP7-504-13] - Replace PFB board (A2325135) TSB A283/284 007 04/04/08
[SP7-504-16] - replace exit sensor 04/04/08
[SP7-504-16] - transfer belt cleaning blade fliped - transfer belt not turning 04/04/08
Solution Text Updated
[SP7-504-16] - warpped exit frame - A2324460 04/04/08
[SP7-504-17] - replace bidge exit sensor 04/04/08
[SP7-504-17] - replace bridge unit junction gate soldenoid 04/04/08
[SP7-504-17] - replace interchange unit junction gate 04/04/08
[SP7-504-19] - clean interchange unit junction gate solenoids 04/04/08
[SP7-504-23] - if SR720 upgrade to latest firmware (K) 04/04/08
[SP7-504-27] - replaced upper transport motor A6971620 04/04/08
[SP7-504-28] - replace transport motor A6 97 16 20 - SR730 04/04/08
[SP7-504-29] - increase tension on stack feed out belt 04/04/08
[SP7-504-29] - replace stack feed out belt sensor 04/04/08
[SP7-504 jam code 29-stack feedout beltHP sensor not actuated] - replace door switch 04/04/08
[SP7-504-58] - adjust the paper feed timing to +3 - SP 1-003-1 04/04/08
[SP7-504-58] - change paper type - reports of problem with hammermill MP paper do not say there is a 04/04/08
problem with HM MP paper - sugest change p
[SP7-504-58] - confirm dip switch 101-1 on IOB is set correctly - off for 45 cpm, on for 35 cpm 04/04/08
[SP7-504-58] - confirm good wall voltage and grounding 04/04/08
[SP7-504-58] - replace engine nvram 04/04/08
[SP7-504-58] - replace feed clutch 04/04/08
[SP7-504-58] - replace reg clutch and relay clutch as set 04/04/08
[SP7-504-58] - replace relay clutch 04/04/08
[SP7-504-58] - replace upper relay sensor 04/04/08
[SP7-504-66] - operator interfering with paper exiting machine 04/04/08
[SP7-504-66] - refer to TSB #37 - add static discharge bracket to copier exit and bridge relay s 04/04/08
[SP7-504-66] - replace exit sensor 04/04/08
[SP7-504-66] - reseat bridge unit connectors 04/04/08
[SP7-504-68] - refer to TSB #37 - add static discharge bracket to copier exit and bridge relay s 04/04/08
[SP7-504-68] - replace bridge relay sensor 04/04/08
[SP7-504 jam code 68-bridge relay sensor stays on] - incorrect finisher installed, SR720 - on 35 CPM 04/04/08
machines SR730 - on 45 CPM machine
1 bin tray entrance sensor (inside 1 bin tray) 04/04/08
[SP7-507 false Jam D] - refer to TSB #37 - add static discharge bracket to copier exit and bridge relay s 04/04/08
[paper curl in output tray - without bridge unit installed] - turn paper paper guide around refer to page 6 04/04/08
of op manual
[paper curl - lead edge folds under] - change paper type 04/04/08
[paper curl - lead edge folds under] - turn paper over in paper tray - paper curl 04/04/08
[by-pass stream feed] - replace bypass feed clutch 04/04/08
[close LCT cover (when tray is selected)] - tray cover switch 04/04/08
[jamming when feeding from LCT] - replace feed and relay clutch 04/04/08
[Z folding from LCT] - replace LCT feed and relay clutch 04/04/08
[Axis hook up] - Axis setup assist; Axis can be accessed via browser- [Ctrl] L and enter IP adrs of Axis (not 04/04/08
DHCP)
[Driver availablity, and or setup/install assistance] - assisted user in setting up drivers 04/04/08
[not printing / print issues] - assist with general network printing issues 04/04/08
[can not flash fax (a231 series)] - download to mce or swap box must start at 200000 not default of 04/04/08
000000
[LPR printer name] - printer name or print queue = PORT1 (all caps, no spaces) / password = sysadm 04/04/08
(lowercase)
[network installation assistance] - assisted with software install run setup.exe 04/04/08
[NT Network - Printer Set Up] - assisted with software install run setup.exe 04/04/08
[NT Network - Printer Set Up] - LPR port, name of printer or print queue must be PORT1 in upper case 04/04/08
Solution Text Updated
[printer interface setup] - install PCL driver 04/04/08
[prints junk (copy mode)] - replace enhancement kit (HDD) 04/04/08
[SC101] - dip switch on IO PCB set incorrectly - dip switch 1 on for 35 CPM machine, off for 45 CPM 04/04/08
machine
[SC101] - replace BICU board 04/04/08
[SC101] - replace exposure lamp - refer to TSB - 31 04/04/08
[SC101] - replace harness between SBU and SIB 04/04/08
[SC101] - replace IOB 04/04/08
[SC101] - replace lamp stabilizer 04/04/08
[SC101] - replaced laser diode unit 04/04/08
[SC101] - reset SBU, SIB and BICU connections 04/04/08
[SC101] - SBU defective 04/04/08
wrong Scanner Interface Board installed (A230/A231) or A232 04/04/08
[SC120] - replace scanner control PCB and scanner motor as set 04/04/08
[SC120] - replace scanner interface PCB (scanner control pcb) 04/04/08
[SC120] - scanner drive motor defective 04/04/08
[SC120 scanner home position sensor error1] - scanner drive motor defective 04/04/08
[S C 1 21 scanner home position error 2] - replace scanner interface PCB (scanner control pcb) 04/04/08
[SC121] - replace scanner control PCB and scanner motor as set 04/04/08
[SC121] - replace scanner interface PCB (scanner control pcb) 04/04/08
[SC121] - scanner drive motor defective 04/04/08
[SC121 scanner home position error 2] - replace scanner interface PCB (scanner control pcb) 04/04/08
[SC302] - charge roller damaged 04/04/08
[SC302] - high voltage power supply 04/04/08
[SC304] - clean development roller 04/04/08
[SC304] - confirm SP 2005 1-5 is set correctly 04/04/08
[SC304] - defective ID sensor 04/04/08
[SC304] - reloaded firmware and NVRAM clear 04/04/08
[SC320] - BICU PCB defective 04/04/08
[SC320] - polygon motor defective 04/04/08
[SC320] - polygon motor, poor connection 04/04/08
[SC320] - replace DC power supply 04/04/08
[SC320] - replace LD unit assembly (Aficio 340/350 - A2337301, Aficio 450 - 2327301) 04/04/08
[SC321 when printing] - replace printer controller 04/04/08
Solution Text Updated
[SC321] - BICU PCB defective 04/04/08
[SC321] - if SR720 upgrade to latest firmware (K) 04/04/08
[SC321] - increase printer memory for print controller 04/04/08
[SC321] - poor connection of the printer controller 04/04/08
[SC321] - replace DC power supply 04/04/08
[SC321] - replace fax controller 04/04/08
[SC321] - replace LDDR 04/04/08
[SC321] - replace polygon motor - AX060148 04/04/08
[SC321] - Upgrade SR 720 rom to K 04/04/08
[SC321 no laser writing signal error 1] - BICU PCB defective 04/04/08
[SC321 no laser writing signal error 1] - LD unit defective 04/04/08
[S C 3 22 1st laser sync error] - TSB # 10 - raise the right hand side of the LD unit assembly appox 1 mm 04/04/08
Perform laser pitch adjustment.
[SC322] - LD unit defective 04/04/08
[SC322] - perform laser beam pitch adjustment page 6-18 FSM 04/04/08
[SC322] - poor connection between laser sync detector PCB and LD unit 04/04/08
[SC322] - replace BICU board 04/04/08
[SC322] - replace LD unit assembly (Aficio 340/350 - A2337301, Aficio 450 - 2327301) 04/04/08
[SC323 LD drive current over] - LD unit defective 04/04/08
[SC326] - LD unit defective 04/04/08
[SC326] - perform laser beam pitch adjustment page 6-18 FSM 04/04/08
[SC326] - poor connection between laser sync detector PCB and LD unit 04/04/08
[SC326] - replace LDDR ribbon cable (between LDDR and BICU) 04/04/08
[SC326] - TSB # 10 - raise the right hand side of the LD unit assembly appox 1 mm Perform laser pitch 04/04/08
adjustment.
[SC326 2nd laser sycn error] - LD unit defective 04/04/08
[SC326 2nd laser sycn error] - perform laser beam pitch adjustment page 6-18 FSM 04/04/08
[SC326 2nd laser sycn error] - replace LD unit assembly (Aficio 340/350 - A2337301, Aficio 450 - 2327301) 04/04/08
[SC326 2nd laser sycn error] - TSB # 10 - raise the right hand side of the LD unit assembly appox 1 mm 04/04/08
Perform laser pitch adjustment.
[SC327] - Lightning hit..replaced IOB, BICU, and laser assly. 04/04/08
[SC328] - loose pins on cn402 - laser diode PCB 04/04/08
[SC329] - BICU PCB defective 04/04/08
[SC329] - check for bent pins on NVRAM 04/04/08
Solution Text Updated
[SC329] - LD unit movement blocked - check connector routing 04/04/08
[SC329] - perform SP 2-109 - 3 and 4 - after clearing or replacing NVRAM 04/04/08
[SC329] - replace LD unit 04/04/08
[SC329] - replaced LD unit, BICU and LD unit ribbon cable as set 04/04/08
[SC329 laser beam pitch adjustment error] - LD unit movement blocked - check connector routing 04/04/08
[SC104 registration motor does not turn] - Inspect harness rubbing against paper feed motor 04/04/08
[SC105] - Connector 1 loose on lighting arrestor board, reseat connector 04/04/08
[SC193] - APS sensor defective 04/04/08
[SC193] - perform aps adjustment with SP 1-10-1 page 6-145 04/04/08
[SC358] - ID sensor 04/04/08
[SC402] - transfer power pack 04/04/08
[SC522] - replace jogger motor A2474691 04/04/08
[SC523] - replace jogger motor A2474691 04/04/08
[SC542] - AC drive board A2477595 04/04/08
[SC730] - sorter main motor 04/04/08
Solution Text Updated
[SC735] - replace sorter stapler main board A6065100 04/04/08
[SC900] - replace counter harness 04/04/08
[SC940] - main switch 04/04/08
[not selecting correct paper size] - reform tabs on width sensor for better contact 04/04/08
[false DF jams, no paper present.] - move machine from underneath flouresent lights 04/04/08
[display goes blank adding bicu firmware] - Poor AC voltage, reset with SP mode 5-810 select 1 then hold 04/04/08
down photo mode key and press # key.
[blank display] - Poor AC voltage, reset with SP mode 5-810 select 1 then hold down photo mode key and 04/04/08
press # key.
[counter initialize on new install.] - SP mode 7-825. 04/04/08
[printer alarm light is on] - reset PM counter SP7 9 0 9, use SP5 9 0 8 to shut off PM display. 04/04/08
[printer alarm light is on] - The symbol stands for ( Maintenance Call ), the reset is SP 7-909. 04/04/08
[displays problem with RSS cable] - Turn off CSS function(SP 5-816). 04/04/08
[dead machine] - repair wall voltage 04/04/08
[no image rotation.] - Replace BICU. 04/04/08
[machine cycles off and on] - reload software 04/04/08
[makes extra blank copy after job] - replace PCU 04/04/08
[operation panel locked up] - See if one of the keys on the OP panel is stuck down. 04/04/08
[displays vertical black lines] - replace main board 04/04/08
[panel symbol found below the wrench refer to TSB 54] - The symbol stands for ( Maintenance Call ), the 04/04/08
reset is SP 7-909.
[transmit mode, memory or immediate] - user parameter switch 00 bit 6 =1 for immediate TX, 0= 04/04/08
memory tx.
[background - off the glass and feeder, internal reports ok] - check SP 2-201 development bias to be at 04/04/08
-400 v
[first copy of a run is ok, but all others have background.] - replace BICU 04/04/08
[background - off the glass and feeder, internal reports ok] - Reseat ribbon cable to SBU CN20 and BICU 04/04/08
CN102.
[blank image - intermittent blank image.] - Replace the registration sensor photointeruptor (AW02-0086). 04/04/08
[Prints garbage from the DF and SMC reports. Off glass is OK.] - Replace optional memory on BICU. 04/04/08
[first half page is ok but dark, bottom gets reverse image.] - user tools settings for special paper was 04/04/08
selected, see page 2-45 of FSM.
[toner sticking to drum cuz seal below AIO coming off] - replace AIO 04/04/08
[light image - new install] - Get serial number close the call and refer to bulletin A250-01. 04/04/08
Solution Text Updated
[light image - new install] - set usertools, copier, general features, image adjustment to service mode 04/04/08
[ITB, premature failure, rubber bands peel off] - refer to Tsb-079R (A257) and Tsb-027 for (B023) 04/04/08
[developement cooling duct, warped] - replace developement cooling duct A2 5 7 22 65 04/04/08
[duplex flip mylars, premature failure] - replace duplex flip mylars, A1 5 4 46 25 04/04/08
[transport belt, premature failure] - replace transfer drive roller A2 5 7 38 61, and drive gear A 2 5 7 38 63 04/04/08
[dev agitation 5 97, incorrect process control setting] - set SP 3, 1 2 5 to 0, process control on 04/04/08
[display, image creation not on touch screen] - replace NVRAM 04/04/08
[displays 11 by 17 with letter size in bypass] - fluorescent lamp overhead-move machine or shield sensor 04/04/08
[displays please wait after firmware upgrade-or PCB replaced] - upgrade or reload both main and scanner 04/04/08
firmware
[display, fiery LCD blank] - replace main board 04/04/08
[firmware can not be upgraded] - firmware was not unzipped before loading onto flashcard 04/04/08
[firmware can not be upgraded] - firmware was not unzipped before loading onto flashcard 04/04/08
[operation panel, press power switch, machine cycles off and on] - reload fiery system and user software 04/04/08
[PCE 089, incorrect setting of process control] - machine in toner near end or toner end condition 04/04/08
[PCE 089, incorrect setting of process control] - set SP 3, 1 2 5 to 0, process control on 04/04/08
[PCE 100, ID sensor offset error] - ID sensor cable disconnected or defective ID sensor 04/04/08
[PCE 201, gamma calculation error K] - developer bias receptical contact stuck, clean and or replace 04/04/08
[display does not show sorter] - fiber optic cable disconnected 04/04/08
[jam sorter] - duplex junction gate solenoid sticking-rubber stopper may fall off 04/04/08
[misfeed, 3 hole punch paper] - not recommended throughput material 04/04/08
[jam - 3 hole punch] - must feed through 8.5 by 11 R direction 04/04/08
[jam - 3 hole punch] - paper 04/04/08
[misfeed, paper falls through grippers when stapling] - remove shipping tape from grippers 04/04/08
[staple mode can not be selected] - staple mode inoperative if DF is not installed 04/04/08
[background - glass and fiery] - cleaning brush drive shaft damaged A 2 5 7 3 5 9 4 04/04/08
[background - glass and fiery] - developer bias receptacle contact stuck, clean and or replace 04/04/08
[background - glass and fiery] - paper out of specification 04/04/08
[background - yellow] - replace developer 04/04/08
[background - glass and fiery] - replace drum 04/04/08
[background - glass and fiery] - replace drum potential sensor 04/04/08
[background - glass and fiery] - replace IPU PCB 04/04/08
[black copies - only on portion of color image] - replace IPU PCB 04/04/08
[blank image] - replace LD drive board 04/04/08
[blank image] - replace PTB lift clutch 04/04/08
[blurry image] - inspect optics 04/04/08
[blurry image] - replace upper fuser guide 04/04/08
[full color original prints out as black and white] - check original if it has properties like currency 04/04/08
[missing one or more colors] - replace idle gear, bottom one on rear of developer unit with new metal 04/04/08
style gear-TSB-051 A257/A269 only
[magenta only transferred to paper] - replace image transfer belt cleaning clutch- A257/269 only, new 04/04/08
style AX2 1 0 0 76 per TSB 010
[magenta only transferred to paper] - replace PTR lift clutch-B023 only, AX210076 04/04/08
[magenta only transferred to paper] - replace PTR lift clutch-B023 only, new style AX210087 TSB-053 04/04/08
[missing one or more colors] - replace PTR lift clutch-B023 only, new style AX210087 TSB-053 04/04/08
[color shift when printing from third tray] - advised customer to load patch 1-3sfd 04/04/08
[misalignment of colors, lead to trail edge] - B 0 2 3, replace transfer drive shaft assembly B 0 2 3 4 7 1 0 04/04/08
-part catalog pg.96 index 2
Solution Text Updated
[misalignment of colors, lead to trail edge] - bearing behind ITB cleaning drive clutch damaged-ITB clutch 04/04/08
is on far left of clutch pack on rear of machine A257/A269
[misalignment of colors, lead to trail edge] - clean ITB home position sensor 04/04/08
[misalignment of colors, lead to trail edge] - replace ITB timing belt A2 5 7 61 16-on rear of ITB assembly 04/04/08
[misalignment of colors, lead to trail edge] - tighten timing pulley holder A2 5 7 46 63-TSB-041 04/04/08
[misalignment of colors, operator to non operator] - reseat ribbon cable on LD control PCB 04/04/08
[ghost image] - replace ITB cleaning assembly shift clutch 04/04/08
[drum, pits on surface] - replace power pack T1 PCC -AZ320092 A257/269 only 04/04/08
[drum - surface damage] - replace developer and developer drive gears-damaged gear material getting 04/04/08
into dev and pitting drum
[drum - surface damage] - replace developer side seals 04/04/08
[drum - surface damage] - replace ITB assembly 04/04/08
[drum - surface damage] - replace power pack T1 PCC -AZ320092 A257/269 only 04/04/08
[drum - surface damage] - replace transfer belt, inspect drive rollers for foreign object 04/04/08
[lines, on back side of copy; lead to trail edge] - replace T2 power pack 04/04/08
[compressed image; image transfer belt slow] - replace ITB motor control PCB- new style A2575503 04/04/08
[banding - 140 or 76 millimeters from trail edge] - upgrade main firmware to 1. 6 2 2 or higher, check read 04/04/08
me for SP changes
[light print, after 25 fiery prints-B023] - install latest firmware level 04/04/08
[light image - grainy] - poor connection of paper transfer bias contact 04/04/08
[light image - low image density] - poor connection of paper transfer bias contact 04/04/08
[light image - low image density] - replace developer 04/04/08
[light image - low image density] - replace developer drive clutch 04/04/08
[light image - low image density] - reseat connectors on CCD and IPU PCB 04/04/08
[light prints, thick mode, after paper end, Fiery-B023] - update main firmware to version 1.115 or higher- 04/04/08
B023
[lines, lead to trail edge] - replace IPU board 04/04/08
[lines, rotational scratches on drum] - replace ITB motor drive board-new style A2575503 04/04/08
[lines, on back side of copy; lead to trail edge] - replace PTB bias roller receptacle 04/04/08
[lines, on back side of copy; lead to trail edge] - replace PTB discharge corona wire 04/04/08
[lines, rotational scratches on drum] - turn sleeve when adding developer at installation to even out 04/04/08
developer
[lines, lead to trail edge] - white plate on glass should face down 04/04/08
[lines, operator to non operator side] - replace belt cleaning shift clutch 04/04/08
[lines, operator to non operator side] - replace transfer belt cleaning clutch 04/04/08
[line, blurred, with 3 hole punch and duplex] - 3 hole punch not recommended 04/04/08
[lines, operator to non operator side] - inspect image transfer belt cleaning unit 04/04/08
[line, trail edge; copy hits discharge corona] - replace pressure roller drive gear A2 5 7 41 62- on operator 04/04/08
side of press roller A257/269
[line, trail edge; copy hits discharge corona] - replace separation corona unit 04/04/08
[lines, black or magenta at 106 millimeters from lead edge] - tighten fly wheel supporter A2 5 7 4 6 6 4 04/04/08
[line, trail edge; copy hits discharge corona] - turn off AC bias for appropriate mode with SP 2-4 0 5, 04/04/08
reduce bias for appropriate mode with SP 2-4 0 2-A257/269
[oil spots] - replace oil blade assembly with new style -AE043012 TSB-062 A257/A269 only 04/04/08
[oil spots] - upper fuser guide (oil trough) warped A2574141 04/04/08
check/replace toner supply clutch 04/04/08
[overtoning all colors] - ID sensor connection 04/04/08
Solution Text Updated
[fusing, poor] - loosen black screws to release pressure roller 04/04/08
[fusing, poor] - reform fusing entrance guide 04/04/08
[registration off, blurry copy] - replace drum drive motor 04/04/08
[registration, varying] - replace idle gear AB 0 1 41 19-page 22 item 10 04/04/08
[registration, late by 20 millimeters] - replace ITB motor, inspect ITB drive belt tension 04/04/08
[registration, side to side can not be adjusted to specs] - perform copy image area adjustments on page 04/04/08
6-80 - page 3-69 for the B023(6513)
[skew, optical] - perform squarness adjustment, page 6-47 in service manual for a257. B023 adjustment 04/04/08
pg 3-32.
[smeared image] - ITB cleaning entrance seal smearing image on belt. adjust per TSB 24 04/04/08
[smeared image] - replace hot and pressure rollers 04/04/08
[smeared image] - replace ITB cleaning clutch 04/04/08
[spots, dark; in solid image areas] - adjust transfer belt bias in SP modes-see TSB-021 04/04/08
[spots, toner falling on copies] - inspect image transfer belt cleaning unit 04/04/08
[spots, all four colors in a row] - replace all developers 04/04/08
[spots, all four colors in a row] - replace drum 04/04/08
[fireflies] - check fusing temperature with probe 04/04/08
[fireflies] - remove and clean all 4 bushings from the mixing augers-toner compacts inside bushings 04/04/08
[hot roller - damage/ear] - pin hole in the oil supply tube 04/04/08
[fusing cleaning roller, premature failure] - replace fuser cleaning roller with new style, part number AE0 04/04/08
4 20 44- TSB-036
[hot roller - damage/ear] - replace hot roller 04/04/08
Solution Text Updated
[hot roller - premature failure] - replace hot roller 04/04/08
[pressure roller drive gear broken] - replace pressure roller drive gear A2 5 7 41 62 04/04/08
[hot roller - damage/ear] - TEMP. FIX AS OF 1/03 USE AFICIO4506 STRIPPERS 04/04/08
[noise - fusing unit] - install new style hot and press rollers-hot-AE010027, press-AE020097 04/04/08
[noise - drive section] - refer to Tsb B023-008 04/04/08
[noise - drum cleaner assembly] - replace drum cleaning cover-new style applies more pressure to lube 04/04/08
bar A2573628 pg.55 index 27
[noise - fusing unit] - replace fuser bearings 04/04/08
[noise - drive clutch pack] - replace ITB cleaning drive clutch -AX200161 04/04/08
[oil leak] - refer to Tsb B023-047 04/04/08
[oil leak] - replace oil trough with new style-A2574141, book calls it upper fuser entrance guide 04/04/08
[dusting, revolver area] - replace developer 04/04/08
[toner collection coil, clogged] - 20Z gear missing from toner collection drive A1 0 9 36 51 04/04/08
[wrinkled output] - clean fuser entrance guide 04/04/08
[wrinkled output] - replace hot and press rollers, new style in TSB 36 04/04/08
[wrinkled output] - replace oil blade 04/04/08
[misfeed] - paper out of specification 04/04/08
[Z fold - registration roller] - paper not within specs 04/04/08
[Z Folds] - replace I/O Pcb 04/04/08
[misfeed in A] - clean separation sensor-on revolver unit looking down at end of paper transfer belt 04/04/08
[misfeed, paper stuck in oil assembly-fuser wrap jam] - replace hot and pressure rollers 04/04/08
Solution Text Updated
[jam - fusing unit] - Reg sensor feeler is hanging, replace with modified sensor feeler, A2502659, bulletin 04/04/08
number 22.
[misfeed, paper around oil roller-fuser wrap jam] - add mylars to exit unit-TSB-035 A257/269 only 04/04/08
[network installation assistance] - assisted with software install run setup.exe 04/04/08
Replace LD control board. 04/04/08
Replace IO board 04/04/08
[SC101] - replace lamp regulator bd. 04/04/08
[SC170] - replaced the main board 04/04/08
[SC171] - CCD flat cable defective 04/04/08
[SC172] - replace main scanner IPU 04/04/08
[SC191] - replace main scanner IPU 04/04/08
[SC191] - tighten lens assembly 04/04/08
[SC192] - confirm serial number stored in copier is correct 04/04/08
[SC195] - contact representative to program ram board 04/04/08
[SC302] - replace high voltage supply board CGB 04/04/08
[SC303] - replace IO control board 04/04/08
[SC320] - replace polygon mirror motor 04/04/08
replace front door safety switch 04/04/08
[SC323] - adjust or replace front door switches 04/04/08
[SC323] - LD unit defective 04/04/08
[SC326] - add new style ITB bracket, TSB 034-new bracket moved to rear A2576119 04/04/08
[SC326] - belt mark detection error 04/04/08
[SC326] - cut legs 12 through 17 of IC18 on BUSSW PCB-fiery TSB A839-002 04/04/08
[SC326] - replace system control harness part number A2 5 7 53 75 04/04/08
[SC326] - reseat or replace harness interface video-part A 8 39 5218 interface type F page 2 item 8 04/04/08
[false add toner indication] - section of torn toner seal caught in auger 04/04/08
Solution Text Updated
[false add toner indication] - upgrade to level 6.431 main firmware 04/04/08
[false add black toner] - section of torn toner seal caught in auger 04/04/08
[APS not functioning] - inspect platen cover position sensor and actuator 04/04/08
[display blank unless flash card plugged in] - main board 04/04/08
[PM counter will not clear] - press 1 the enter to clear 04/04/08
[PM counter will not clear] - reload with latest firmware 04/04/08
[PM counter will not clear] - upgrade to main firmware 7.05 or higher 04/04/08
[dead machine] - pinched wire to fusing cooling exhaust fan at channel 04/04/08
[dev agitation error 110, VSG adjustment error] - dirty ID sensor 04/04/08
[dev agitation error 20, 1, unable to perform black calc] - potential sensor installed backwards 04/04/08
[dev agitation error 20, 2, unable to perform yellow calc] - main board and NV ram as a set 04/04/08
[dev agitation error 41,2, process control yellow gamma error] - error same as process control result SP 3 04/04/08
975
Solution Text Updated
[dev agitation error 51, 1, black toner supply error] - toner supply mechanism 04/04/08
[dev agitation error 51, 1, black toner supply error] - toner supply motor 04/04/08
[displays checkerboard pattern after paper size indication] - user tool,copy feat. , gener. feat. , priority try 04/04/08
FC, select tray and set to off.
[fuser overheat, no service code] - replace thermostat-TSB B017/B018-024 update 2 04/04/08
[user code end user lost password] - user code password clear SP 5410 04/04/08
[open door indicator, wrench and no op panel display] - check fuser cooling fan harness, pinched to 04/04/08
frame
[open door indicator, wrench and no op panel display] - oil end sensor wires pinched 04/04/08
[open door indicator, wrench and no op panel display] - pinched wire inside drum unit 04/04/08
[open door indicator, wrench and no op panel display] - replace revolver unit harness 04/04/08
[open door indicator, wrench and no op panel display] - replaced PSU 04/04/08
[touch screen vertical black lines] - replace operation panel and main board as a set 04/04/08
[PCI 201, Black gamma calculation error, invalid gamma or VK] - potential sensor 04/04/08
[solid wrench on panel, blinking wrench on LCD] - check each tary for SC conditions 04/04/08
[touch screen displays white as orange in edit mode only] - reseat IPU connectors 04/04/08
[cannot select sort with full color mode selected] - user tool, copy features, ADF,sorter, set FC copy 04/04/08
sorting to off
[12 by 18 paper jams thru 10 bin sorter] - limitation, use 20 bin or 3 bin sorter 04/04/08
[blank image - at install or after PM] - drum ground tab not touching bearing 04/04/08
[blank image - at install or after PM] - replace drum drive gear 04/04/08
[trail edge of copy cut off with odd size original] - normal, set original size in menu, custom size original 04/04/08
[trail edge blurred or smeared in center] - check nip band width adjustment 04/04/08
[blasting around solid areas] - increase paper transfer bias SP 2-310 2 through 5 04/04/08
[rainbow effect in gray areas of the C4 test chart] - replaced charge corona and grid 04/04/08
Solution Text Updated
[full color copy results in magenta copy, single color OK] - inspect transfer belt cleaning unit, blade stays 04/04/08
out
[copy missing one color in op to non op band or page] - replace developer drive clutch 04/04/08
[misregistration of colors] - Idler pulley gear AB0 3 0 6 0 3, drive pack, in backwards, item 23 page 71, 04/04/08
parts
[misregistration of colors] - replace drum shaft, drive gear was slipping 04/04/08
[image looks solarized or posterized] - replace ribbon cable between LD control and IPU 04/04/08
[banding - 40mm interval] - defective mag roller, replace developer unit 04/04/08
[banding - 1 to 2 millimeter, operator to non operator] - install pads on corners of right middle cover A2 04/04/08
591285
[banding - 12 millimeter, operator to non operator] - refer to TSB A2 5 8, 0 2 5 04/04/08
[banding - diagonal, visible only on light copy] - replace main charge assembly 04/04/08
[banding - op to non-op] - tighten all screws on drive pack and flywheel 04/04/08
Solution Text Updated
[banding - 1 to 2 millimeter, operator to non operator] - tighten flywheel screw 04/04/08
[light copies] - white plate under exposure glass should face down 04/04/08
[thin dark line operator to non operator] - indented line on drum cleaning brush AD0 4 2 0 3 6 04/04/08
[light line lead to trail edge] - clean the vertical transport rollers 04/04/08
[light line lead to trail edge] - replace the transfer belt 04/04/08
[varying registration all trays] - replace reg clutch and relay clutch as set 04/04/08
[skewed image, optical] - perform scanner alignment procedure FSM page 6-24 04/04/08
[dark spots, random in solid fill areas only] - replace PCC corona, inspect terminal contact spring 04/04/08
[spots on copies caused by pits on drum surface] - replace PCC power pack T1 AZ3 2 0 0 9 2 04/04/08
Solution Text Updated
[firefly spots] - poor ground 04/04/08
[void streaks, lead to trail] - install new style separation corona A2 5 9 6 2 5 1 04/04/08
[duplex end fence motor vibrates] - replace IOB and duplex motor as a set 04/04/08
[hot roller - damage/ear] - open hotline and request samples with T / A 04/04/08
[fuser idle gear breaking (p/n A2504132 or B0604132)] - investigating problem 04/04/08
[fusing unit self tapping screw holes are stripped.] - refer to Technical Service Bulletin numbers 20, 34, 38 04/04/08
and 39 for repair
[fusing unit self tapping screw holes are stripped.] - replace screws with part # 04503014B, tech bulletin 04/04/08
23.
[noise - fusing unit] - broken fusing drive holder, A2 5 9 1 1 7 2, page 73 item 12 04/04/08
[noise - transfer belt cleaning unit] - new style bushing(AA082123). refer tsb-030 04/04/08
[noise - toner collection coil] - normal operation, noise will reduce with use 04/04/08
[toner bottle will not fit] - refer to Tsb-014 toner hopper seal 04/04/08
[toner - build up - transfer belt] - replace transfer belt position clutch - A2322379 04/04/08
[toner - build up - fusing exit guide plate] - replace lower fusing exit guide B0704063 04/04/08
[toner dropping on copies] - inspect transfer belt cleaning unit seal operation 04/04/08
[toner blows out of ducts in back of copier] - PG gap seal modification - ATS install only, no more kit 04/04/08
available
[toner - dusting/spilling] - check SC code counters for ID sensor or potential sensor errors 04/04/08
[toner - dusting/spilling] - PG gap seal modification - ATS install only, no more kit available 04/04/08
[black dust comes out of lower rear vent at install] - refer to TSB A2 5 8 number 33 04/04/08
[transfer belt - shifts] - install new style belt drive roller A2596057 04/04/08
[transfer belt - shifts] - metal around hole on ITB release handle deformed causing bias roller to be in 04/04/08
incorrect postion
[wrinkled output] - throughput material 04/04/08
[how to set up user codes] - copy features, general features, key op tools, accesable modes 04/04/08
[user code list cant print out, beeps when print is pressed] - must print out on 11 by 17 paper 04/04/08
[Jam Tray 1] - found gear on backwards in drive pack-drive section 4 in part catalog 04/04/08
[paper jams at transport belt] - replace upper relay guide plate-bent 04/04/08
[paper jams at transport belt] - verticle transport door closing too tight-check metal stops 04/04/08
[copier displays scanning, please wait when fiery is rebooted] - replace main board 04/04/08
[can not print configuration page] - nv ram clear 1, service mode , printer, service mode, level E 04/04/08
[printer wont come out of sleep mode] - reload with latest firmware 04/04/08
[doc server will not access book and magazine mode] - set memory allocation to copier in user tools. doc 04/04/08
serv items will be erased
Solution Text Updated
[SC101] - inspect FU 4 on PSU 04/04/08
[SC172] - loose connection to the fiery interface kit, swing away unit 04/04/08
[SC195] - ram board just replaced, serial number must be entered 04/04/08
[SC326] - loose connection to the fiery interface kit, swing away unit 04/04/08
[SC626] - tray 1 hitting harness, CN 8 54 pin 4 and 5 solder joint damaged 04/04/08
[APS in DF reading incorrectly] - Clean excess grease off paper size sensor board (width detection) 04/04/08
[multi feed originals] - not recommended - use seperation roller AF032021- use DF 67 hub 04/04/08
[DF skewing] - adjust or shim left frame bracket that scanner assembley mounts on 04/04/08
[DF skewing] - adjusted lift plate 04/04/08
[DF skewing] - on right hinge remove black mylar and use left slotted screw hole for skew adjustment 04/04/08
[DF skewing] - reformed original exposure guide and springs to apply even pressure 04/04/08
[DF skewing] - see TSB A265/A267 009 04/04/08
[add toner light constant] - BICU PCB defective 04/04/08
[add toner light constant] - change PCU unit 04/04/08
add toner light, PCU auger not turning, gear damaged 04/04/08
[add toner light constant] - replace IOB PCB and toner supply motor as set - TSB # 35 04/04/08
Solution Text Updated
[add toner light, PCU auger not turning, gear damaged] - replace PCU see TSB A265/A267 - 031 see 04/04/08
problem 1 gear changed to metal
replace toner bottle 04/04/08
[add toner light toner hopper not adding] - replace toner hopper assy 04/04/08
[add toner light constant] - replaced PCU and toner cartridge as set, toner cartridge may be faulty 04/04/08
[add toner light constant] - see TSB A265/A267-012 see test procedure for cause 1 04/04/08
[add toner light, PCU auger not turning, gear damaged] - see TSB A265/A267-012 see test procedure for 04/04/08
cause 1
[add toner light toner hopper not adding] - SP 2-921 set to 2 should be ste to 0 04/04/08
[add toner light toner hopper not adding] - toner hopper clogged, check mylar slit that mylar blades push 04/04/08
toner through (widen)
[APS not reading the proper size] - bright light over machine 04/04/08
[APS not reading the proper size] - platen cover position sensor 04/04/08
[APS not reading the proper size] - replace IOB PCB 04/04/08
[APS are detecting A4 instead of letter] - SP mode 5-911 should be set to 0 04/04/08
[can not enter SP mode or user tool mode] - BICU PCB defective 04/04/08
[can not enter SP mode or user tool mode] - fax keys installed on left side of operation panel sticking 04/04/08
[SC0-00] - bad line refer to phone company or tele comm person 04/04/08
[SC21] - change g 3 switch 0 A bit 4 to 1 04/04/08
Solution Text Updated
[reports on/off] - user tools, fax, key op settings, user parameters 04/04/08
[change from memory to immediate default] - user switch 0 0 bit 6 , 0 is memory 1 is immed 04/04/08
[reducing tx image , image not rotated] - Use memory transmission 04/04/08
[reducing tx image , image not rotated] - Use memory transmission 04/04/08
[adjust volume - FAX] - press user tools, FAX, key op settings, monitor volume (FAQ ID1645) 04/04/08
[volume adjust] - user tools, fax, 6 # for key op, monitor volume 04/04/08
[SR720 paper curls over when entering the stapler tray] - check for nicks in paper guide on staple tray - 04/04/08
just to the right and left of the stack feed out belt
[SR 720 ROM level for A265/A267] - SR 720 must have G level or higher part # A6815103 04/04/08
[SR 730 - 11x17 or 8.5x14 jams after exiting finisher] - CN 180 pin 1 5 vdc stapler hammer HP sensor open 04/04/08
or CN 180 pin 4, ready high of 5 volts - A6815450 stapler sensor harness -
[SR 720 exit jams when stapling sets only -exit rollers dont] - increase tension on stack feed out belt 04/04/08
[SR 720 exit jams when stapling sets only -exit rollers dont] - must have ROM version G or higher 04/04/08
[SR 720 jams on exit of staple sets] - replace stapler motor harness - A6 81 54 40 04/04/08
[SR 720 staples not advancing] - stretch spring in staple cartridge to increase tension 04/04/08
[background] - change PCU unit 04/04/08
[background] - change SP 2-201-1 to a value between -550volts and - 500 volts 04/04/08
[background] - change SP 2-929-1 from 2.80 to 3.10 volts 04/04/08
[background] - clear memory 04/04/08
[background] - refer to TSB A265-040 04/04/08
[black copies] - replace PCU 04/04/08
[first copy OK, all subsequent copies are black] - replaced copier feature expander - optional 48MB 04/04/08
[registration lead edge (off glass and internal patterns)] - use SP 1-001-1,2 or 3 depending on paper 04/04/08
source
[registration 1 to 2 duplex] - user tools/ copy/ adjust image/ 03 left duplex margin set to 0 04/04/08
[varying registration duplex] - replace duplex timing belt 04/04/08
[skew (parallelogram image)] - off glass only perform scanner wire adjustment starting on page 6-7 04/04/08
[program - RTI/TTI/CSI] - RTI/TTI, press UT key, 3 fax, 6# key op, 02 RTI/TTI 04/04/08
[reports on/off] - user tools, fax, key op settings, user parameters 04/04/08
[misc programming] - assisted with operation 04/04/08
[adjust clock] - user tools, fax, key op settings, date-time 04/04/08
[can not detect original size when using DF] - incorrect fax option installed- A232 - A693, A284 - A874 04/04/08
[cannot detect original size when using DF (A284 - fax mode)] - incorrect fax option installed- A232 - 04/04/08
A693, A284 - A874
Solution Text Updated
[original on glass indication - can not reset] - check APS sensors - SP4-301, all 0 with nothing on glass 04/04/08
[DF jams] - clean all shafts on the feed belt/ pick up roller assembly - completely dis-assemble 04/04/08
[DF jams] - refer to TSB A680-002 DF67 - clean and lube pulleys, feedin motor stalls 04/04/08
[DF jams] - replace registration sensor 04/04/08
[DF jams] - defective DF registration sensor 04/04/08
[DF jams] - original set sensor staying activited 04/04/08
[multi feed originals] - clean / replace one ways in drive section and scotch brite shafts 04/04/08
[multi feed originals] - recommended - TSB A680-008 - modified feed belt holder and pick up lever 04/04/08
[DF feed in jam with noise] - replace reverse roller shaft - A6801680 04/04/08
[add toner condition constant displayed] - check to see if SP5-957 is set correctly - ref. TSB - 032 04/04/08
[add toner condition constant displayed] - incorrect toner in machine or in bottle 04/04/08
[add toner condition constant displayed] - replace IOB PCB and toner supply motor as set - TSB # 35 04/04/08
[NVRAM upload does not function] - open front and right door 04/04/08
[fuser overheat, no service code] - fusing exhaust fan install backward. air flow should be outwards 04/04/08
[intermittently powers off or does not recognize the printer] - replace main power switch 04/04/08
[user code mode key counter mode can not be set] - up grade to latest firmware 04/04/08
[NVRAM upload / download problems] - open front door and right door 04/04/08
[open door indication, no display, jam and red wrench] - replace finisher main PCB - disconnect finisher 04/04/08
to test
[please wait, never goes to print green] - replace HDD 04/04/08
[VSG and VSP drops to 0, no SC codes] - replace BICU board 04/04/08
[SC0-00] - change g3 switch 03 bits 1 , 2, and 6 to zeros. turns off v.8 protocol 04/04/08
[stamp function - cannot select] - sw #4 on DF PCB must be On 04/04/08
[reducing tx image , image not rotated] - Use memory transmission 04/04/08
replace stapler harness (A6815450), cn 180 pins 3, 5, and 6 should read 0vdc 04/04/08
[SR 720 - constant add staples] - replace stapler harness (A6815450) - cn 180 pins 3, 5, and 6 should read 04/04/08
0vdc check
[SR 730 add staples will not clear / intermittent add staples] - replace stapler unit 04/04/08
[displays finisher or stapler in use for another function] - check print controller, print job may need to be 04/04/08
cleared
[finisher entrance jams, transport motor never turns on] - incorrect finisher installed, only SR730 for 04/04/08
A232 and A284 series
[3-hole punch registration varies] - incorrect finisher installed, SR720 - on 35 CPM machines SR730 - on 04/04/08
45 CPM machine
[SP7-507 false Jam R] - replace finisher exit sensor 04/04/08
[finisher transport motor making noise] - incorrect finisher installed - onlt SR 7 20 and SR 7 30 04/04/08
[paper curl - lead edge folds under] - Replace static brushes 04/04/08
[punch position with SP6-113 #2 cannot be adjusted] - turn on dip sw 100-1 on finisher PCB 04/04/08
[shift tray over drives up/down] - check shift tray position senor is properly positioned 04/04/08
Solution Text Updated
[SR 720 more than 30 originals, finisher ejects the stack] - staple limit is 30 sheets, normal operation 04/04/08
[SR 730 - 11x17 or 8.5x14 jams after exiting finisher] - incorrect finisher installed, SR720 - on 35 CPM 04/04/08
machines SR730 - on 45 CPM machine
[SR 720 mis stapling sets] - confirm all static brushes are in place and functioning 04/04/08
[SR 720 - stapler double staples] - CN 180 pin 1 5 vdc stapler hammer HP sensor open or CN 180 pin 4, 04/04/08
ready high of 5 volts - A6815450 stapler sensor harness -
[background - 2nd side of duplex copies] - adjust second side transfer SP 2-301-2 04/04/08
[background - overtoning] - changed supplies - toner and developer 04/04/08
[background - op and/or non op] - charge roller not positioned correctly 04/04/08
[background - overtoning] - de-tone and perform SP2-801 04/04/08
[background - overtoning] - de-toning procedure ref - TSB 62 04/04/08
[overtoning] - de-toning procedure ref - TSB 62 04/04/08
[background - overtoning] - ID sensor connector 04/04/08
[background - overtoning] - poor contact with the development unit bias spring. 04/04/08
[first copy OK - all the rest poor CQ] - replace BICU 04/04/08
[background - overtoning] - replace dev unit 04/04/08
[background - overtoning] - replace drum 04/04/08
[background - overtoning] - replace drum ground bearing (A2323561) 04/04/08
[intermittent half dark copies - gray background] - replace PCU unit 04/04/08
[background - overtoning] - Using Katun drum, use OEM supplies. 04/04/08
[black copies] - perform ram clear if new NVRAM was installed 04/04/08
[void areas] - NVRAM clear 04/04/08
[blank image - partial blank areas] - replace laser unit assembly 04/04/08
[digital lines/patterns overlay over copy image] - replace BICU board 04/04/08
[digital lines/patterns overlay over copy image] - replace HDD 04/04/08
[digital lines/patterns overlay over copy image] - replace LDDR ribbon cable (between LDDR and BICU) 04/04/08
default the original priority to low density originals &user tools-copy-general features-#03 04/04/08
[black lines - direction of paper path] - replace charge roller 04/04/08
[black lines - direction of paper path] - replace ribbon cable between BICU and LDDR 04/04/08
[light bands/areas in direction of paper path] - clean toner shield glass or laser optics 04/04/08
[black lines - op to non-op] - clean and confirm good contact on charge roller bias contacts 04/04/08
[black lines - followed by void area - op to non op] - confirm LDDR shield plate is in place - ref. FSM page 04/04/08
6-15 (D), A2 32 19 70 (RCL recommendation)
[black lines - followed by void area - op to non op] - RAd machine 04/04/08
[black lines - followed by void area - op to non op] - replace drum ground bearing - A2323561 04/04/08
[black lines - op to non-op] - Replace LD unit 04/04/08
[black lines - followed by void area - op to non op] - replace LD unit assembly (Aficio 340/350 - A2337301, 04/04/08
Aficio 450 - 2327301)
[black lines - followed by void area - op to non op] - replace ribbon cable between BICU and LDDR 04/04/08
[Dots on non-operator side of copies] - Replaced charge roller and clean mag roller 04/04/08
[spots on copies, looks like small lint] - change paper, too much paper dust 04/04/08
[paper tray does not stay latched] - frame screw too long- tray hits screw - inspect tray for wear marks 04/04/08
[noise - duplex motor drives wrong direction] - replace duplex entrance sensor 04/04/08
[noise - duplex motor drives wrong direction] - replace duplex PCB 04/04/08
Solution Text Updated
[noise - polygon mirror] - replace polygon mirror motor 04/04/08
[noise - general] - replace timing pully AB030561 - drive section 2, index # 17 04/04/08
[noise - transfer belt motor] - replace transfer belt and blade as set 04/04/08
[duplex motor drives wrong direction / noise] - replace duplex transport motor 04/04/08
[application software does not print / print issues] - assist with general network printing issues 04/04/08
[11x17 or 8.5x14 jams after exiting finisher] - incorrect finisher installed, SR720 - on 35 CPM machines 04/04/08
SR730 - on 45 CPM machine
[SP7-507 Jam A] - bent tab pushing A gate closed 04/04/08
[SP7-504-003] - replace paper feed unit 04/04/08
[SP7-504-004] - paper not within specification 04/04/08
[SP7-504-13] - clean relay rollers 04/04/08
[SP7-504-16] - transfer belt cleaning blade fliped - transfer belt not turning 04/04/08
IOB dip switch 1 set to wrong machine speed 04/04/08
[SP7-504-17] - junction gate mispositioned - gate actuator should be in white holder 04/04/08
[SP7-504-25] - finisher entrance sensor 04/04/08
[SP7-504-25] - replace finisher main PCB 04/04/08
[SP7-504-29] - replace stack feed out belt sensor 04/04/08
[SP7-504-58] - adjust the paper feed timing to +3 - SP 1-003-1 04/04/08
[SP7-504-58] - change paper type - reports of problem with hammermill MP paper do not say there is a 04/04/08
problem with HM MP paper - sugest change p
[SP7-504-58] - Re-form/replace A2 plate above relay sensor 04/04/08
[SP7-504-58] - replace BICU 04/04/08
[SP7-504-58] - replace engine nvram 04/04/08
[SP7-504-58] - replace feed clutch 04/04/08
[SP7-504-58] - replace IOB PCB 04/04/08
[SP7-504-58] - replace reg clutch and relay clutch as set 04/04/08
[SP7-504-58] - replace relay clutch 04/04/08
[SP7-504-58] - replace upper relay sensor 04/04/08
[SP7-504 jam code 68-bridge relay sensor stays on] - incorrect finisher installed, SR720 - on 35 CPM 04/04/08
machines SR730 - on 45 CPM machine
[SP7-504-74] - replace upper relay sensor 04/04/08
[jam - duplex feed in] - replace BICU board 04/04/08
[jam - duplex feed in] - damaged guide plates 04/04/08
[jam - duplex feed in] - lift clutch binding the duplex motor, replace clutch 04/04/08
[jam - duplex feed in] - replace BCU PCB, set dip switch the same as original board 04/04/08
Solution Text Updated
[jam - duplex feed in] - replace inverter drive belt and bushings 04/04/08
[jam - duplex feed in] - replaced flip mylar 04/04/08
[by-pass stream feed] - Replace separation roller pressure spring 04/04/08
[bridge unit exit jams -paper exit to internal tray] - junction gate mispositioned - gate actuator should be 04/04/08
in white holder
[Z folding from LCT] - replace LCT feed and relay clutch 04/04/08
[driver install] - assist in driver download and installation 04/04/08
[network installation assistance] - assisted with software install run setup.exe 04/04/08
[SC101] - dip switch on IO PCB set incorrectly - dip switch 1 on for 35 CPM machine, off for 45 CPM 04/04/08
machine
[SC101] - high voltage PCB defective 04/04/08
[SC101] - replace BICU board 04/04/08
[SC101] - replace enhanced image kit (HDD) 04/04/08
[SC101] - replace exposure lamp 04/04/08
[SC101] - replace exposure lamp - refer to TSB - 31 04/04/08
[SC101] - replace harness between SBU and SIB 04/04/08
[SC101] - replace lamp stabilizer 04/04/08
[SC101] - replace PSU 04/04/08
[SC101] - replace scanner interface PCB (scanner control pcb) 04/04/08
[SC101] - reset SBU, SIB and BICU connections 04/04/08
[SC101] - SBU defective 04/04/08
[SC120] - scanner drive motor defective 04/04/08
[SC120] - scanner home position sensor connector defective 04/04/08
reflash printer firmware 04/04/08
[SC304] - clean development roller 04/04/08
[SC304] - confirm SP 2005 1-5 is set correctly 04/04/08
[SC304] - reloaded firmware and NVRAM clear 04/04/08
[SC320] - polygon motor defective 04/04/08
[SC320] - replace DC power supply 04/04/08
[SC320] - replace laser unit assembly 04/04/08
[SC321] - BICU PCB defective 04/04/08
[SC321] - increase printer memory for print controller 04/04/08
[SC321] - poor connection of the printer controller 04/04/08
[SC321] - replace polygon mirror motor 04/04/08
[SC321] - replace polygon motor - AX060148 04/04/08
Solution Text Updated
[SC322] - LD unit defective 04/04/08
[SC322] - replace BICU board 04/04/08
[SC322] - replace LD unit assembly (Aficio 340/350 - A2337301, Aficio 450 - 2327301) 04/04/08
[SC322] - TSB # 10 R - raise the right hand side of the LD unit assembly appox 1 mm Perform laser pitch 04/04/08
adjustment.
[SC326] - perform laser beam pitch adjustment page 6-18 FSM 04/04/08
[SC326] - poor connection between laser sync detector PCB and LD unit 04/04/08
[SC326] - TSB # 10 R - raise the right hand side of the LD unit assembly appox 1 mm Perform laser pitch 04/04/08
adjustment.
[SC329] - BICU PCB defective 04/04/08
[SC329] - disassembly LDDR and hand turn motor to raise the plunger 04/04/08
[SC329] - LD unit movement blocked - check connector routing 04/04/08
[SC329] - perform SP 2-109 - 3 and 4 - after clearing or replacing NVRAM 04/04/08
[SC329] - perform SP2-109-1 thru 4 - after replacing LD unit or clearing or replacing NVRAM 04/04/08
[SC329] - replace DC power supply 04/04/08
[SC329] - replace engine nvram 04/04/08
[SC329] - replace LD unit 04/04/08
[SC329] - replace SIB 04/04/08
[SC329] - replaced LD unit, BICU and LD unit ribbon cable as set 04/04/08
[SC329] - reseat connections on LDDR PCB 04/04/08
[SC329] - reset all connectors on IOB PCB 04/04/08
SP 2-109-8 beam pitch data reset 04/04/08
[SC350-1] - CRAM memory 04/04/08
[SC350-1] - defective ID sensor 04/04/08
[SC350-1] - replace drum ground bearing. 04/04/08
[SC350-1] - replace toner and developer 04/04/08
[SC350-2] - defective ID sensor 04/04/08
[SC350-4] - replace drum 04/04/08
[SC360] - BICU PCB defective 04/04/08
[SC360] - ensure HDD jumper set for master 04/04/08
[SC360] - poor connection between HDD and HDD controller PCB 04/04/08
[SC360] - replace hard disk drive 04/04/08
SP 4 911- 6 bad sector reset and then format with SP4 911-2 04/04/08
[SC361] - replace hard disk drive 04/04/08
[SC362] - a232 firmware loaded on A284 series 04/04/08
Solution Text Updated
[SC362] - replace HDD 04/04/08
[SC391] - clean development roller bias connections 04/04/08
[SC391] - Replace HDD 04/04/08
[SC391] - replace IOB 04/04/08
[SC391] - replace PSU 04/04/08
[SC401-1] - replace transfer belt lift clutch 04/04/08
[SC401-2] - high voltage PCB defective 04/04/08
[SC401-2] - replace transfer position clutch 04/04/08
sc403= replace transfer belt posistion clutch 04/04/08
[SC405] - gear that drives transfer position clutch installed backwards 04/04/08
[SC405] - replace transfer belt position sensor 04/04/08
[SC490] - replace fuse 5 on power supply - make voltage check at each end of fuse 5 terminals, fuse may 04/04/08
look good
cooling fan not working, rear center of machine 04/04/08
[SC501-2] - replace IOB 04/04/08
[SC510-2] - paper end sensor 04/04/08
[SC542] - incorrect wiring of AC wires - terminal 1 white wires should be paired and middle terminal 04/04/08
should have blue wire paired.
[SC542] - replace fuser unit 04/04/08
[SC542] - reseat CN203 on IOB PCB 04/04/08
[SC542] - reset code - enter service mode the turn copier off/on 04/04/08
replace power supply PCB 04/04/08
[SC546] - poor connection at fusing unit 04/04/08
[SC546] - Replace BICU 04/04/08
[SC548] - follow A level code reset procedure 04/04/08
check for 5V short in DF harness 04/04/08
[SC620-1] - defective DF main PCB 04/04/08
[SC620-1] - replace DF interface harness 04/04/08
[SC621] - replace finisher main board 04/04/08
[SC623] - replace IOB 04/04/08
[dark display, SC 65 5 35, SC 3 61, SC 9 90] - NVRAM missing from BICU 04/04/08
[dark display, SC 65 5 35, SC 3 61, SC 9 90] - replace BICU board 04/04/08
[SC724] - replace stapler unit harness 04/04/08
[SC726] - check shift tray for proper actuation of position sensor 04/04/08
[SC726] - replace shift tray lift motor 04/04/08
Solution Text Updated
[SC726] - SR730 -re- form stack height sensor bracket out 1- 2 mm 04/04/08
[SC900-01] - mech. meter disconnected 04/04/08
[SC900-01] - mechanical total counter defective 04/04/08
[SC900-01] - poor connection on IOB - CN 219 04/04/08
[SC955 memory setting error] - replace enhanced image kit 04/04/08
[SC980] - replace HDD 04/04/08
[SC981] - poor connection between BICU and MSU (HDD controller) 04/04/08
[SC990] - re load copier firmware 04/04/08
[SC990] - replace BICU 04/04/08
[SC990] - replace power supply 04/04/08
[user code setup] - user tools, system, Key OP, mgmt setting or user code manage 04/04/08
[SR 7 50 poorly stapled or jogged sets] - inspect stacking flaps pn vfb46825 for proper position 04/04/08
[SR 7 50 shift tray paper capacity - new spec chart] - see page 10-1 in SR 750 FSM 04/04/08
[wrinkled copies when making booklets] - clean the folding rollers 04/04/08
[ADF original table keeps rising and falling] - DF main board 04/04/08
[ADF original table keeps rising and falling] - refer to TSB 040 for replacment of sensor bracket and 04/04/08
harness
adjust adf front frame - binding table 04/04/08
[constant add toner and overtoning after toner end condition] - replace toner density sensor 04/04/08
[constant add toner and overtoning after toner end condition] - replace toner end sensor 04/04/08
[constant add toner and overtoning after toner end condition] - replace toner supply clutch-staying on 04/04/08
mechanically
[constant add toner and overtoning after toner end condition] - shake toner before installation 04/04/08
replace td sensor 04/04/08
[no APS off the glass - displays cannot detect original] - replace BICU 04/04/08
[machine popping circuit breaker] - repair pinched wire in fusing lamp harness in fuser 04/04/08
[door open indicator is on] - power supply unit 04/04/08
[door open indicator is on] - reseat connector 308 on bicu board - also check sw 3 and 5 04/04/08
[locks up when making 64 or more sets of 4 originals] - clear ram 04/04/08
[copying is displayed] - check for paper stuck inside one of the tray connectors where they interface with 04/04/08
the machine
[copying is displayed] - reseat drum unit 04/04/08
replace nvram 04/04/08
[dead machine] - BICU PCB defective 04/04/08
[dead machine] - cn 157 on CNB PCB and cn 205 on OIB PCB were reversed, put cn in correct location 04/04/08
fixed problem
[dead machine] - I D sensor harness pinched 04/04/08
[dead machine] - IOB defective 04/04/08
[dead machine] - pinched wire in external LCT 04/04/08
[dead machine] - pinched wire in paper exit unit 04/04/08
[dead machine] - power supply unit 04/04/08
[dead machine] - PSU defective 04/04/08
[dead machine] - repair pinched wire on optics cooling fan 04/04/08
[dead machine] - replace harness going from power supply to BICU - A2935507 - cn113 on psu to cn301 04/04/08
on BICU
[dead machine] - replace op pannel 04/04/08
[dead machine] - reseat connector CN 3 01 on BICU 04/04/08
Solution Text Updated
[erratic scanner movement] - PSU defective 04/04/08
[firmware download not working] - replace operation panel - sbicu harness cn 303 - cn 414 04/04/08
[firmware download not working] - replace operation panel - sbicu harness cn 303 - cn 414 04/04/08
[no warm up, goes ready immediately] - format HDD 04/04/08
[no warm up, goes ready immediately] - replace BICU 04/04/08
replace HDD 04/04/08
[copy speed too slow - duplex or normal] - reformat hard drive, SP49 11, 2 04/04/08
check copy disable SP mode 5118 set to 0 04/04/08
[NVRAM damaged when removed from BICU board] - refer to technical service bulletin - A292/A293 - 023 04/04/08
NVRAM removal procedure
[no display, red wrench] - check for pinched wire at the paper feed control board - screws around board 04/04/08
possibly pinching wires
[no display, red wrench] - controller interface board 04/04/08
[no display, red wrench] - drum cooling fan harness shorted to dv drive motor 04/04/08
[no display, red wrench] - finisher jogger home position sensor shorted 04/04/08
[no display, red wrench] - tandem tray front end fence solenoid harness shorted 04/04/08
[operation panel blanks when start key is pressed] - replace BICU 04/04/08
[operation panel display dark, cannot adjust] - replace operation panel assembly - A2931412 04/04/08
[operation switch does not turn off machine] - bad printer controller 04/04/08
[please wait 1 minute, never goes ready] - replace power supply 04/04/08
[reconditioning displayed] - cleaning interval, is displayed if SP2-506 is set to yes. 04/04/08
[remove originals from glass indicated] - clean or replace width sensor 04/04/08
[remove originals from glass indicated] - Lens cover screws too long 04/04/08
[cannot staple left lead edge corner, only right] - stapler drive belt tension 04/04/08
[cannot staple left lead edge corner, only right] - user tools, copy features, input output, set staple 04/04/08
position to bottom staple
[S R 7 50 cover on wrong side of booklets] - the sr750 will make booklets with covers only from originals 04/04/08
with 1 page per side.
[erratic finisher operation - any finisher] - make sure correct finisher is installed - A697(SR730) does not 04/04/08
work with the A292/A293 machines
[erratic finisher operation - any finisher] - poor connection within finisher side receptacle plug - Int. 04/04/08
harness #B3125351
[improper stapling of sets - check finisher type] - make sure correct finisher is installed - A697(SR730) 04/04/08
does not work with the A292/A293 machines
[S R 7 50 jams at the entrance] - reform finisher entrance guides 04/04/08
Solution Text Updated
[finisher not recognized by machine (sort mode is selectable)] - poor connection within finisher side 04/04/08
receptacle plug - Int. harness #B3125351
[S R 7 50 finisher, shifts first copy of every set] - normal operation 04/04/08
[S R 7 50 letter R only, jams in booklet mode] - paper size sensor - VFG58408 04/04/08
[R1 and R3 jams] - replace finisher main PCB 04/04/08
[R1 and R3 jams] - Replace shift tray exit sensor 04/04/08
[R1 jam code a power up] - please refer to jam codes 04/04/08
[S R 7 40 R1 and R3 at power up] - replace stack feed out motor 04/04/08
[Jam when stapling r1 - r 6] - replace one way gear p/n AB030522 04/04/08
[SR 7 50 loud banging noise] - broken gear - #VFB37497 04/04/08
[S R 7 50, noise when folding] - check gear VFB37407, may be broken 04/04/08
[S R 7 50 folding legal copies] - finisher must have special legal roms, firmware must be 3.18 only - go 04/04/08
through marketing or just see Brian ONeill
[S R 7 50 shift tray paper capacity - see new spec chart] - see page 10-1 in SR 750 FSM 04/04/08
[S R 7 50 stapler types] - Staple types, type J for normal staplers, type E for saddle stitch 04/04/08
[Jam in stack feed out tray] - finisher shift tray exit sensor 04/04/08
[Jam in stack feed out tray] - replace finisher main board 04/04/08
[staple position grayed out] - user tools, copy features, input/output - select bottom staple position 04/04/08
[dog ear outputs - tab stock jams] - wrong tab stock used, using 20 tab set - only 5,8 or 12 tab sets can be 04/04/08
used
reform paper lift tray-bowed in the middle 04/04/08
[noise - toner recycling assembly] - replace or clean toner recycling unit 04/04/08
Solution Text Updated
[scanner slams to the right, damages optics] - adjust scanner motor belt tension 04/04/08
[scanner slams to the right, damages optics] - field fix - rotate shaft 180 d then resecure with new type 04/04/08
screws
[scanner slams to the right, damages optics] - inspect scanner drive pully screws - AB030657, if old screw 04/04/08
is there, replace with this new screw
[scanner slams to the right, damages optics] - refer to technical service bulletin A292/A293 034 for 04/04/08
scanner slamming and sc124
[cleaning brush coming apart] - replace cleaning brush 04/04/08
[scanner slams to the right, damages optics] - replace MCU pcb - new part #A2935180 04/04/08
[toner - hopper breaking at support screw] - request additional data -- under investigation 04/04/08
[transfer roller - cleaning roller flips] - SP mode 2964 to 1/on 04/04/08
[scanner slams to the right, damages optics] - tighten first mirror holding spring 04/04/08
[toner - recycling unit clogged] - refer to TSB 042 for gear replacement and sensor position 04/04/08
[toner - recycling unit clogged] - replace toner recycling pump 04/04/08
[application software does not print / print issues] - assisted with application features 04/04/08
reset key operatoor code with sp mode 7-810 04/04/08
reset key operator code with sp mode 7-810 04/04/08
[Z fold - registration roller] - replace registration drive gear 04/04/08
[Dog Ears] - inspect inverter unit 04/04/08
[SP7-504-003] - replace paper feed control PCB 04/04/08
Paper feed unit 04/04/08
replace relay clutch 04/04/08
replace 1st vertical transport clutch 04/04/08
[SP7-504-13] - registration guide mylar blocking paper path 04/04/08
[SP7-504-16] - repair or replace duplex inverter gate 04/04/08
[SP7-504-19] - replace duplex entrance sensor harness pinched by entrance sensor bracket 04/04/08
Replace broken Duplex Transport sensor 1 04/04/08
[SP7-504-22] - inspect inverter junction gate - loose or cut 04/04/08
[SP7-504-23] - replace duplex feed clutch 04/04/08
[SP7-504-23] - replace exit sensor 04/04/08
[SP7-504-26] - replace anti-static brush 04/04/08
[SP7-504-29] - SR740 - second stack feed out arm missing - 2 feed out arms should be on feed out belt 04/04/08
[SP7-504-57] - check position of RT 37 feed motor dip switch - TSB A698 - 004. 04/04/08
Solution Text Updated
[SP7-504 - jam code 57 - LCT relay sensor actuated] - check position of RT 37 feed motor dip switch - TSB 04/04/08
A698 - 004.
[SP7-504-62] - paper feed clutch 04/04/08
[SP7-504-62] - replace relay sensor 04/04/08
[SP7-504-66] - fusing duplex motor defective 04/04/08
[SP7-504-66] - replace shift tray exit sensor 04/04/08
[SP7-504-125 SR860] - check LCT tray down sensor 04/04/08
[SP7-504-125 SR860] - replace feed drive gear - AB030667 04/04/08
[SP7-504-125 SR860] - replace gear - part #AB030667 04/04/08
[SP7-504-125 SR860] - replace relay clutch 04/04/08
[SP7-504-125 SR860] - replace tray 1 feed unit 04/04/08
[Jam Duplex] - replace duplex feed clutch 04/04/08
[jam - duplex feed out] - replace paper 04/04/08
[exit jams] - replace first exit sensor 04/04/08
[bypass copying, first page is blank then the rest are okay] - reload with latest firmware 04/04/08
[set first paper tray indicated] - paper in tray interlock plug connector 04/04/08
[set first paper tray indicated] - screw loose on right side rail - rear connector not seating correctly 04/04/08
[internal tandem tray, right side stuck in machine] - lift right tandem tray over front right frame - tray gets 04/04/08
stuck behind frame
[RT 37 feed in jams - see TSB A698 003 and 004] - LCT bottom lift plate not level 04/04/08
[RT 37 feed in jams - see TSB A698 003 and 004] - replace LCT feed motor 04/04/08
[RT 37 feed in jams - see TSB A698 003 and 004] - set RT37 feed motor dip switch to 288.3 rpms - 270 04/04/08
rpms when installed on the A229, TSB A698 - 004
[RT 37 drives all the way down when out of paper] - paper position sensor 04/04/08
[left tray moves to right with paper in right tray] - install tandam tray modification TSB A292-027 04/04/08
[legal size cannot be programmed after L G kit install] - firmware must be 3.1, level c or higher - adjust 04/04/08
using SP5-019.
[legal size cannot be programmed after L G kit install] - replace LCT feed motor 04/04/08
[tandem tray enhancement kit pn breakdown] - Tandem tray enhancement kit part numbers - Kit 04/04/08
#A2939800 or Individual part Numbers are Rom - A2935136, Cover - A2936739
[right tandem tray not lowering correctly - too slow] - clean or replace damper - A2486701 (this regulates 04/04/08
drop speed when right tray removed)
[right tandem tray not lowering correctly - too slow] - clean right drive shaft and bushings - 50530223 04/04/08
(bushings), A2486687(drive shaft)
[network installation assistance] - assisted with software install run setup.exe 04/04/08
Solution Text Updated
[no print from computer / print issues] - assist with general network printing issues 04/04/08
[data light blinks but page does not print, config page print] - user code management is on for printer but 04/04/08
do not use user code to print or used invalid user code
[Error 30724 tray 3 can not be used] - reseat LCT connector 04/04/08
[SC101] - BICU PCB defective 04/04/08
[SC101] - check mirrors for damage and proper positioning 04/04/08
[SC101] - dirty white plate 04/04/08
[SC101] - fuse 1 03 open 04/04/08
[SC101] - lamp regulator defective 04/04/08
[SC101] - refer to tsb 034 04/04/08
[SC101] - SBU harness 04/04/08
replace MCU pcb 04/04/08
[SC121] - inspect scanner HP sensor, may be damaged or shorted to frame near HP sensor 04/04/08
[SC124] - adjust scanner motor belt tension 04/04/08
[SC124] - inspect scanner drive pully screws - AB030657, if old screw is there, replace with this new screw 04/04/08
[SC345] - poor connection between bias terminal and power pack 04/04/08
[SC345] - replace front door safety switches 04/04/08
[SC353-4] - charge or development power pack defective 04/04/08
[SC353-4] - replace drum and developer as set 04/04/08
[SC362] - BICU PCB defective 04/04/08
[SC366] - HDD defective 04/04/08
[SC366] - NVRAM defective 04/04/08
[SC370] - firmware defective - reload firmware 04/04/08
[SC372] - BICU PCB defective 04/04/08
Solution Text Updated
[SC380] - HDD defective 04/04/08
[SC386] - BICU PCB defective 04/04/08
[SC386] - printer controller defective 04/04/08
[SC386] - reformat hard drive, SP49 11, 2 04/04/08
[SC400] - poor connection between transfer terminal and power pack 04/04/08
[SC401] - drum drive belt loose 04/04/08
[SC401] - poor connection between transfer terminal and power pack 04/04/08
[SC401] - replace transfer unit assembly 04/04/08
[SC441] - development motor 04/04/08
replace developer unit 04/04/08
[SC493] - exhaust fan motor defective 04/04/08
[SC495] - refer to tsb 41 and 42 04/04/08
[SC495] - replace air pump motor - A2933621, the rubber membrane cracks, especially in high volume 04/04/08
environments
[SC495] - replace coil drive belt - AA043415 04/04/08
[SC495] - replace toner recycle sensor 04/04/08
[SC495] - replace toner recycling drive pulley - 50t (AB030720) 04/04/08
SC 495, Replace air pump motor. 04/04/08
[SC496] - toner collection bottle missing 04/04/08
[SC501] - clean or replace damper - A2486701 (this regulates drop speed when right tray removed) 04/04/08
[various codes, SC502, 503, 493, 494, 505 at same meter count] - replace exhaust and fuser fans 04/04/08
[various codes, SC502, 503, 493, 494, 505 at same meter count] - upgrade firmware 04/04/08
[various codes, S C 502,503, 493,494,505 at same meter count] - refer to tsb a292/a293/b098 - 038 04/04/08
Solution Text Updated
[various codes, S C 502,503, 493,494,505 at same meter count] - replace polygon mirror motor 04/04/08
[finisher displays tray full with SR85] - Turn on SR85 before the copier 04/04/08
[copier stops with jobs of 64 set of 4 or 128 sets of 2] - upgrade firmware to version 8.3 for A294 / A295 04/04/08
and A294 ll / A295 ll
[tandam mode the slave machine miss prints on tabs, slip she] - upgrade firmware to version 8.3 for A294 04/04/08
/ A295 and A294 ll / A295 ll
[copier stops and displays storing or copying] - charge corona assembly 04/04/08
[copier stops and displays storing or copying] - fusing harness machine side 04/04/08
[copier stops and sometimes cycles during copy job] - set SP 2506 to 2 04/04/08
[copier stops and displays storing or copying] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[copier stops and sometimes cycles during copy job] - upgrade firmware to latest level 04/04/08
[CSS problem RDS system] - turn off SP 5-816-1 04/04/08
[dead machine] - 24 volt line shorted 04/04/08
[dead machine] - 5 volt line shorted 04/04/08
[dead machine, wrench, no display] - B2 guide plate solenoid wiring harness shorted to frame 04/04/08
[dead machine] - BCU defective 04/04/08
[dead machine after resetting jam] - BCU defective 04/04/08
[dead machine] - check for pinched wires on the operators side of the fusing unit 04/04/08
Solution Text Updated
[dead machine, wrench, no display] - duplex clutch wire pinched 04/04/08
[dead machine] - main switch 04/04/08
[dead machine, wrench, no display] - most 24 volt items if shorted to frame 04/04/08
[dead machine] - pinched wires on the SICU 04/04/08
[dead machine after resetting jam] - power supply unit 04/04/08
[dead machine] - PSU defective 04/04/08
[dead machine, wrench, no display] - relay clutch harness pinched 04/04/08
[dead machine] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[dead machine after resetting jam] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[dead machine] - tray hieght sensor shorted to frame 04/04/08
[dead machine] - wall voltage and or noise problem 04/04/08
copier turns off then on losing job and causing jam, P C U assembly - replace complete pcu assembly 04/04/08
[doc server will not access book and magazine mode] - set memory allocation to copier in user tools. doc 04/04/08
serv items wil be erased
[erratic operation] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[erratic operation] - upgrade firmware to latest level 04/04/08
Use Boot SD Card - See Details on TSB B070/B071 - 045 04/04/08
[please wait after loading firmware to A294 with TR micropres] - disconnect TR controller, reset function 04/04/08
priority to copier in user tools, reconnect controller
[rom version] - SP 7 801 displays firmware version 04/04/08
[rom version] - upgrade firmware to version 8.3 for A294 / A295 and A294 ll / A295 ll 04/04/08
[tandem tray indicates reset paper tray] - side fence sensor is not prperly activated 04/04/08
[key counter information] - key counter installation is on page 3-28 of SM 04/04/08
[key operator lost key op access code] - key operator access code clear SP 7810 04/04/08
[machine copies at half speed] - loose barrel fuse on the interface board P/N 1107 0719 04/04/08
[copier turns off then on losing job and causing jam] - P C U assembly - replace complete pcu assembly 04/04/08
[copier turns on and off every 15 seconds] - power supply unit 04/04/08
[copier turns on and off every 15 seconds] - printer controller defective 04/04/08
[copier turns on and off every 15 seconds] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[operation panel blanks when scanning] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[2 hole displayed with 3 hole installed] - on punch PCB set dip switch 1 to on 04/04/08
[finisher displays tray full with SR85] - Turn on SR85 before the copier 04/04/08
[hole punched to close to edge] - SP 6113 punch hole position adjustment 04/04/08
[IC 102 on finisher board blown] - replace stapler unit 04/04/08
[R 1 and R 7 jams] - stack feed out belt home position sensor 04/04/08
[R 1 and R 7 jams] - upper limit sensor actuator out of position 04/04/08
[SR 760 R1 Jam] - Replace lower exit sensor 04/04/08
[R7 - R9 jams when cover is opened and closed] - tighten jogger belt tension 04/04/08
[finisher transport motor making noise] - replace motor 04/04/08
[poor front cover sheet positioning] - refer to TSB B302-006 poor front cover positioning 04/04/08
[poor stacking on shift tray] - paper curl 04/04/08
[punch unit causing R jams - chads fill holes up] - replace punch unit 04/04/08
[punch unit causing R jams - chads fill holes up] - replace punch unit with new style - EDP410506 (Punch 04/04/08
Kit - 3 hole), A8127183 (replacement unit only - 3 hole)
[punch questions] - the 2 hole punch is a north american version 04/04/08
[punch questions] - type 850, 3 hole punch, EDP number 410506 04/04/08
[punch waste full display] - empty punch container 04/04/08
[staple cartridge tab breaks] - staple cartridge 410508 EDP 04/04/08
[stapler jams] - replaced stapler unit 04/04/08
[staple position] - SP 6105 staple position adjustment 04/04/08
[4th staple position greyed out] - user tools/ copy features/ display panel 04/04/08
[paper out of position when stapled] - adjust SP 6-120 04/04/08
[stapled jobs poorly jogged] - refer to TSB B302-006 poor front cover positioning 04/04/08
Solution Text Updated
[stapler double staples or continues to staple] - replace stapler cartridge EDP 410508 04/04/08
[stapler double staples or continues to staple] - stapler unit 04/04/08
[staples do not get cut] - replace staple cartridge, EDP 410508 04/04/08
[staples run out while printing and job continues no stapling] - normal operation 04/04/08
[background - when using tabs] - use blanks, U S A inc for tabs 04/04/08
[dark copies] - development unit 04/04/08
[black copies] - charge bias grid power pack 04/04/08
[black copies] - charge corona assembly 04/04/08
[black copies] - replace charge corona assembly 04/04/08
[blank image] - charge bias grid power pack 04/04/08
[blank image] - charge corona assembly 04/04/08
[blank image] - LD unit defective 04/04/08
[blank image] - wrong drum installed 04/04/08
[blurry image] - drum 04/04/08
[blurry image - trail edge of copy] - paper curl 04/04/08
[development unit - developer spill] - BCU defective 04/04/08
[development unit - developer spill] - check for developer leak between lower development casing and 04/04/08
side frames of developer unit
[development unit - developer spill] - development unit 04/04/08
[development unit - developer spill] - new style developer unit for 1085/1105 A2943106 as of 11/02 04/04/08
Solution Text Updated
Replaced lower drum unit with new drum 04/04/08
[lines and distortions on internal patterns and reports only] - run paper with 11 inch lead edge 04/04/08
[wavy image] - replace LDDR 04/04/08
[offset image] - hot roller 04/04/08
[offset image] - refer to TSB 043A - toner on the hot roller 04/04/08
[offset image] - refer to TSB A294 - 008 04/04/08
[darker line of print op to non op] - clean or replace timing belts - AA043545, AA043543. 04/04/08
[light image - low image density] - adjust SP2201-1 to 620, 2209 to 650, 2968 to 2 and run process 04/04/08
control
[light image - low image density] - charge bias grid power pack 04/04/08
[light image - low image density] - copy features/genfeatures/orig mode level/set to darker 04/04/08
[light image - low image density] - developer 04/04/08
[light image - low image density] - development unit 04/04/08
[light image - low image density] - drum 04/04/08
[light image - low image density] - drum ground tabs not making contact 04/04/08
[light image - low image density] - ID sensor 04/04/08
[light image - low image density] - refer to TSB 044 recycle coil 04/04/08
[light image - low image density] - refer to TSB A294 - 033, low ID and poor solid fill 04/04/08
[light image - low image density] - replace transfer power pack 04/04/08
[faded copies on legal trail edge] - SBU 04/04/08
[light image - during long runs and in the morning] - set SP 2968 to 2 and run SP 2962 04/04/08
[light image - low image density] - TD sensor 04/04/08
[lines lead to trail] - developer unit 04/04/08
[lines lead to trail] - drum 04/04/08
[lines lead to trail] - hot roller 04/04/08
[lines lead to trail] - LDB defective 04/04/08
[lines lead to trail] - refer to TSB 043A - toner on the hot roller 04/04/08
[lines lead to trail] - refer to TSB A294 50 04/04/08
[lines lead to trail] - SICU defective - use part #A2945606, refer to TSB - 055. 04/04/08
[line on lead edge or side from doc serv only] - reformat HDD 1 SP 4 911 2 04/04/08
[lead edge registration off] - adjust SP 1 001 04/04/08
[skewed copy] - paper buckle adjustment SP 1003 04/04/08
[skewed copy] - registration roller 04/04/08
[skewed copies on second side only - when duplexing] - replace duplex transport and feed clutchs 04/04/08
Solution Text Updated
[spots on image] - developer 04/04/08
[spots on image] - hot roller 04/04/08
[spots on image] - inspect entrance duct seal - (A2942108) if seal fails, toner may drop on copy 04/04/08
[spots on image] - new hot roller since 9/00, AE011056 04/04/08
[spots on image] - refer to TSB 044 recycle coil 04/04/08
[spots on image] - refer to TSB A294 - 008 04/04/08
[spots on image] - refer to TSBs 022 and 023 04/04/08
[spots on image] - transfer belt 04/04/08
[fire fly type void areas in solids] - developer 04/04/08
[spots from paper dust] - refer to TSB 044 recycle coil 04/04/08
[corona wire breaks] - charge corona assembly 04/04/08
[corona wire breaks] - charge power pack 04/04/08
[hot roller - premature failure] - change web timing, SP 1902-2 to 26 and 1902-3 to 1.6 04/04/08
[hot roller - premature failure] - install new pressure springs, web cleaning roller and firmware 7.51 or 04/04/08
higher - springs(AA063652), roller (AE040039).
[hot roller - premature failure] - refer to TSBs 022 and 023 04/04/08
[noise - toner bank motor] - drive mechanism loaded down 04/04/08
[noise - fusing unit] - refer to TSB A294 - 006 04/04/08
[toner - bottle cap stuck in machine] - refer to TSB A294 - 009 04/04/08
[toner - bottle cap stuck in machine] - refer to TSB A294-025 - toner bottle cap remains in machine 04/04/08
[toner - bottle cap stuck in machine] - remove, clean and reassemble the cap removal assembly 04/04/08
[toner - bottle will not lock] - wrong toner bottle 850 or 1085 04/04/08
[toner - dusting/spilling] - check for holes in the toner pump motor tubes 04/04/08
[toner - dusting/spilling] - development unit 04/04/08
[toner - dusting/spilling] - new style developer unit for 1085/1105 A2943106 as of 11/02 04/04/08
[toner - dusting/spilling] - refer to TSB A294 - 036, developer seals 04/04/08
[toner - dusting/spilling] - replace or reposition the toner hopper filters 04/04/08
cleaned and lubricated transfer unit solenoid 04/04/08
[oil web unraveling] - check coupled drive gear - A2944171, may be broken 04/04/08
[SR 85 - manual party numbers] - SR 85 self pace kit number 001095 MIU 04/04/08
[need tandam tray drive wire part number] - tandam tray pulley wire is an assembly A2946688 item 19 04/04/08
page 57
Problem selected: machine runs slow, Set "optimum for thick paper" selection in user tools to off 04/04/08
Solution Text Updated
[Tab questions] - use blanks USA, 5 to 12 tabs per page 04/04/08
[how do you install user codes] - user tools / copier doc ser features / key op tools 04/04/08
[Dog Ears] - refer to TSB A294 - 001 04/04/08
[fuser exit sensor signal reads backwards causing jam] - set SP 1-910 for mass production 04/04/08
[background on one side using DF] - adjust or shim left frame bracket that scanner assembley mounts on 04/04/08
[duplex and/or sort can not be selected] - hard drive connector 04/04/08
[sort and staple not available with finisher installed] - HDD disconnected 04/04/08
[duplex and/or sort can not be selected] - perform user tools copier features reset 04/04/08
[add toner condition will not clear] - front door switch mispositioned or disconnected, will not indicate 04/04/08
which door is open
[add toner condition will not clear] - replace development unit and toner hopper 04/04/08
[add toner condition will not clear] - see bulletin B003-027 mylars in toner bottle holder loose. re-attach 04/04/08
mylars or replace with new mylars - A2323243
add toner will not clear front switches wired wrong 24vdc should be on 3 leeged switch 04/04/08
[8.5x14 - APS/duplex does not work] - confirm paper tray is not set for 8 1/4 x 14. 04/04/08
[APS can not be selected] - check user tools, system, paper size setting, screen 2/3, paper type should be 04/04/08
no display
[No display] - boot the system firmware from the flash card, turn on dip switch 1 on controller, insert 04/04/08
card, power on.
[No display] - replace fuse 2 04/04/08
[No display] - reseat controller PCB 04/04/08
replace op panel 04/04/08
[SP4-911 can not be entered] - special SP mode, press and hold # before pressing copy SP mode 04/04/08
[close doors/covers indication] - check for 5 volts on yellow connector on LDDR 04/04/08
[close doors/covers indication] - replace fuse 1 04/04/08
[open door indication flickers] - replace PT300 push switch - 12042379 - right door switch 04/04/08
[oper door indication - does not show which door is open] - reseat connections on LDDR PCB 04/04/08
[displays copying machine locks up] - replace hard drive 04/04/08
Solution Text Updated
[dead machine] - controller PCB not installed - has to be installed for machine to operate 04/04/08
[dead machine] - replace PSU 04/04/08
[dead machine] - replace BICU board 04/04/08
[dead machine] - Replace Controller PCB 04/04/08
[dead machine] - replace controller PCB and op panel as set 04/04/08
[dead machine] - replace df main pcb 04/04/08
[dead machine] - replace fuse 101 04/04/08
[dead machine] - replace fuse 102 04/04/08
[dead machine] - Tray paper amount sensors shorted/damaged (behind trays 1 and 2) 04/04/08
replaced operation panel 04/04/08
[duplex selected as default at power up] - user tool, copier, general features, page #2, duplex mode 04/04/08
priority, set to 1 to 1
[firmware download not working] - to recover firmware For System - turn sw1 on DIP SW 2, on controller, 04/04/08
insert card and turn on m/c
replace HDD 04/04/08
[IC104 blown] - key counter shorted 04/04/08
[Jams but does not log in jam counter] - replace SR720 door switch 04/04/08
[key counter install / coin-op installation] - key counter harness # A6745401 04/04/08
[key operator code reset] - SP 7-810 04/04/08
reformat or replace hard drive 04/04/08
[memory full after a few pages] - Replace HDD with proper HDD, 5400RPM 04/04/08
[touch screen inoperative] - replace op panel 04/04/08
[touch screen inoperative] - replace OPU harness B0045538 - wire tie damaged harness 04/04/08
[op panel on/off button does not work] - replace psu 04/04/08
[displays now loading - with red wrench] - replace op panel 04/04/08
[exit motor failure] - replace exit motor and finisher PCB as a set 04/04/08
[SR 720 intermittent jamming] - replace exit guide plate open sensor 04/04/08
[paper curls in jogger area] - replace transport motor 04/04/08
[paper curl - lead edge folds under] - Replace static brushes 04/04/08
[SR 760 stack feedout belt overdrives downward] - replace finisher main board 04/04/08
[Staple and punch functions cannot be selected] - in the printer driver properties, change accessories tab, 04/04/08
paper source tray, have paper sizes selected
[SR760 transport motor runs backwards] - replace transport motor and finisher PCB as set 04/04/08
[SR720 tray will not raise] - confirm machine and finisher at at latest firmware 04/04/08
[SR720 tray will not raise] - replace stack height sensor AW 02 01 03 04/04/08
[background - overtoning] - check mag roller assembly grounding tab 04/04/08
[background - edge of copies-toner adhered to mag roller] - incorrect developer installed 04/04/08
[background - overtoning] - replace dev unit and developer type 18 04/04/08
[background] - replace development unit 04/04/08
[background - edge of copies-toner adhered to mag roller] - replace mag roller assembly 04/04/08
[background - edge of copies-toner adhered to mag roller] - replace PCU Unit and clean or replace 04/04/08
development roller asl
[background - overtoning] - replace transfer belt release lever - A2323917 04/04/08
[background] - Replace with new style mag roller assly B0043101 - TSB 22 04/04/08
[black copies] - replace high voltage control board 04/04/08
[blank image - scan router] - Copier SP5-801-009 04/04/08
[blank image] - reseat all BICU connectors 04/04/08
half blank copies - broken gear AB030574 - parts cat drive section 1, #21 04/04/08
[developer on image] - replace developer unit 04/04/08
[development unit - developer spill] - replace developer unit 04/04/08
Solution Text Updated
[offsetting] - poor drum ground - clean and repack bearing or replace drum gnd 04/04/08
[ghosting image] - replace fusing unit 04/04/08
[registration 1 to 2 off] - user tools, copier, edit, set 1 to2 auto margins to 0 on page 1 of 2 04/04/08
[compressed image] - confirm dip switch 101 - 1 is set correctly on IOB 04/04/08
[black band on lead edge - first copy only] - replace drum drive gear - AB 03 05 74 04/04/08
[black streaks / lines] - charge roller dirty 04/04/08
[black lines - edge of copy] - follow the copy adjustment for printing/scanning page 3-74 in manual 04/04/08
[Jams when using coin box or card reader] - set SP5-121 to 1 04/04/08
[bridge unit exit jams -paper exit to internal tray] - junction gate mispositioned - gate actuator should be 04/04/08
in white holder
[as400 printing] - be sure diprint on in browser and port is set to 9100 (default in sp 5 828) telenet into 04/04/08
NIB and type diprint bidirect on
Solution Text Updated
[print jobs do not print out] - user codes or key counter for printer set to ON 04/04/08
[configure a printer port.] - install Smart Net Monitor, click on add a port and select Smart Net Monitor to 04/04/08
find the printer and create a port.
[Staple and punch functions cannot be selected] - in the printer driver properties, change accessories tab, 04/04/08
paper source tray, have paper sizes selected
[Terminal server drivers (Citrux server)] - load the lastest driver for the web site 04/04/08
[can not duplex with RPCS driver] - paper size in driver may be list as unknown, change size in driver, 04/04/08
check accessories tab has duplex checked off
[Printer locks Up] - Update MFP firmware to the latest version off the TSC web site. Lock the network 04/04/08
speed.
[not printing / print issues] - legal paper size set to 8 1/4 X 14, set to 8 1/2 X 14 04/04/08
[not printing / print issues] - turn off user codes for printing via the user tools, system settings. 04/04/08
[LPR printer name/password for web tools] - printer name or print queue = lp (lowercase) / password = 04/04/08
password (lowercase)
[mac utility install and operation questions] - assisted with the Macintosh installation and operation 04/04/08
[MAC printing slow] - customer has fixed 100mps network, refer to bull pub 036C 04/04/08
[network info not seen in user tools, info is in service mode] - replace NIB 04/04/08
[can not connect with network] - Clear NCS (SP5-801-11) 04/04/08
[can not connect with network] - NIB not seated correctly 04/04/08
[can not connect to network thru ip] - be sure that ip is active on config page 04/04/08
[Netware 5.0/5.1 no connection w/ NCP sig pk level 2.] - Update all MFP firmware to the latest. 04/04/08
[network installation assistance] - assisted with smart net monitor setup 04/04/08
[network installation assistance] - assisted with the network setup 04/04/08
[General information] - explained product specification 04/04/08
[NT2000 LPR printing que name.] - que name is lp lower case 04/04/08
[User name and password for web browser configuration] - user name - leave blank, and password - 04/04/08
password (lower case).
[network info not seen in user tools, info is in service mode] - replace NIB 04/04/08
[WEB browser password] - leave user name blank, type password on password line 04/04/08
[telnet password does not work, default password was changed] - perform memory all clear SP 5-801-11 04/04/08
NCS reset
[displays - now loading - with red wrench] - replace op panel 04/04/08
[print jobs do not print out] - user codes or key counter for printer set to ON 04/04/08
[data light blinks but page does not print, config page print] - user code management is on for printer but 04/04/08
do not use user code to print or used invalid user code
Solution Text Updated
[printer mode not auto activating when a job is sent] - make sure the function timeout is not set to 0- 04/04/08
user tools/basic settings
[copier mode not auto active after a print job] - normal operation-switches to printer automatically, once 04/04/08
there will not switch back
[on line light will not light] - nv ram clear 1, service mode , printer, service mode, level E 04/04/08
[cannot communicate with server - scan option] - double check the IP address of the delivery server on 04/04/08
the PC and on the machine under user tools, system settings, file transfer
[UNIX printing] - UNIX installation information on rich-usa website 04/04/08
replace SIB 04/04/08
[SC130] - replace SBU 04/04/08
[SC302] - replace high voltage supply board 04/04/08
replace IOB, if no charge PWM trigger to HVPS 04/04/08
[SC322] - clean laser unit optics 04/04/08
[SC322] - replace LDDR 04/04/08
[SC322] - TSB # 10 - raise the right hand side of the LD unit assembly appox 1 mm Perform laser pitch 04/04/08
adjustment.
replace laser unit and do sp2109 laser pitch adjust 04/04/08
[SC326] - dip switch # 6 on IOB PCB should be on and # 7 should be off - country code 04/04/08
[SC326] - replace LDDR 04/04/08
[SC329] - BICU PCB defective 04/04/08
[SC329] - perform laser beam pitch data reset, SP 2 109 - 3, 4 and 8 04/04/08
12vdc to positioning motor missing, check hard drive 04/04/08
[S C 3 50 ID sensor error] - cram and replace developer 04/04/08
[S C 3 50 ID sensor error] - replace ID sensor 04/04/08
[SC350] - cram and replace developer 04/04/08
[SC350] - reload with latest firmware 04/04/08
[SC350] - replace BICU board 04/04/08
[SC350] - replace controller pcb 04/04/08
[SC350] - replace high voltage supply board 04/04/08
[SC350] - replace nvram 04/04/08
replace drum drive gear 04/04/08
[SC390] - replace TD sensor 04/04/08
toner bottle holder mylars missing 04/04/08
[SC395] - replace HDD unit 04/04/08
[SC395] - replace high voltage supply board 04/04/08
Solution Text Updated
[SC395] - replace IOB 04/04/08
[SC395 developent output abnormal] - replace IOB 04/04/08
[SC403] - A-1 lever mispositioned, interfering with transfer belt movement 04/04/08
[SC403] - main motor 04/04/08
[SC403] - replace main motor 04/04/08
replace transfer unit clutch p/n A2322379 04/04/08
[SC405] - replace transfer belt position clutch assembly 04/04/08
[SC440] - replace IOB PCB and main motor as set 04/04/08
replace paper feed board 04/04/08
LCT feed roller shaft black grease has hardened and fused shaft to bushings. 04/04/08
[SC543] - replace BICU 04/04/08
[SC543] - replace power supply unit 04/04/08
[SC544] - replace power supply unit 04/04/08
[SC544] - replace thermistor 04/04/08
[SC545] - fusing exhaust fan installed backwards - air flow should be towards the rear of machine 04/04/08
[Scan Router - no response from the I/O device] - type ping <space> -a <space> IP address to check and 04/04/08
see if I/O device has incorrect host name. Note- Host name not required.
[scanning across multiple network segments] - edit text file called scnhosts used by Twain driver to scan 04/04/08
across multiple network segments.
[different ways to scan.] - Network Twain Scanning, Scan Router Lite and Scan Router Professional. 04/04/08
[OmniPage Pro duplex issue] - Twain driver bug. Fixed Twain driver will be available mid-july 2003. 04/04/08
[36851 Twain error - Windows XP] - right click my network places, properties, right click local area 04/04/08
connection, properties, advanced tab, and uncheck setting.
[desktop binder support for Windows XP] - use desktop binder V2 lite Version 2.0.1.0 04/04/08
[key counter install / coin-op installation] - user tools, system setting, key op tools, key counter manager 04/04/08
Solution Text Updated
[key counter questions] - user tools/system settings/key operator/key counter management 04/04/08
[Can Quick Dials be saved to Flash Card?] - Yes, use Fax SP 8-101 04/04/08
[Software installation/setup assistance.] - assisted with application configuration 04/04/08
[key op code reset] - SP 7-810 04/04/08
[turn tx reports on/off] - press UT, select fax, select key op settings, select user parameters, scroll to sw03, 04/04/08
set bits 0 and 5
[user codes for scanner not displayed or printed] - not available on current model. next generation model 04/04/08
named af2035/2045 have this capability.
[user code programming/setup assistance] - press user tools, system, key op tools, program/delete user 04/04/08
code to set code, user code mgmt to enable
[user codes do not work] - user tools - system - key op tools - program - available functions 04/04/08
[APS mode not correct in DF mode] - replace original length sensor 04/04/08
[load A4 message] - ADF main board -B3865565 04/04/08
[ghost jams from the ADF only] - sensors in df being covered after paper exits, causing false df jams, 04/04/08
machine thinks another ppr in df to feed
[ADF Misfeed] - replace main pcb with part # B3865565 04/04/08
[line on trail edge] - sp 6-006-3 trail edge adj 04/04/08
[mixed sizes] - special orginal key/ mixed size key 04/04/08
[DF skew copies internals patterns ok] - adjust or shim left frame bracket that scanner assembley mounts 04/04/08
on
[DF skew copies internals patterns ok] - refer to TSB 021 for all skew adjustments 04/04/08
[duplex mode is in the off position for this tray/all trays] - check user tools - system- paper size settings - 04/04/08
screen 2 of 3 - enable 2 sided coping
[duplex unit does not work at install] - use AD420 not AD360, wrong duplex unit used 04/04/08
[add toner condition constant displayed] - replaced PCU and toner cartridge as set, toner cartridge may 04/04/08
be faulty
Toner end clear, SP 2 928 04/04/08
[constant add toner] - replace PCU 04/04/08
[APS not functioning] - replace original set sensor 04/04/08
[No display] - replace op panel 04/04/08
[by-pass long paper mode, SP5-150 does not work when set to 1] - the optional hard drive is needed to 04/04/08
enable this feature.
[counter list displays in correct lang but prints in english] - counter list supports english only 04/04/08
[dead machine] - controller PCB defective 04/04/08
[dead machine] - fuse 1 dead machine 15amp 04/04/08
[dead machine] - pinched wire in interchange unit 04/04/08
Solution Text Updated
[dead machine] - replace PSU 04/04/08
[dead machine] - replace SBU board 04/04/08
[dead machine] - shorted connector on bridge unit 04/04/08
short at optional 1 bin tray exit tray LED SBCU cn 330 pin 3 =5volt VE 04/04/08
1st paper end sensor SBCU cn306 pin 3 shorted (5 volt supply) 04/04/08
[makes only 1 copy] - confirm auto sort is not turn on in UT, copy, input/output 04/04/08
[document server - memory full but no files listed in doc server] - confirm capture feature is off - SP5836 04/04/08
[firmware download not working] - to recover firmware For System - turn sw1 on DIP SW 2, on controller, 04/04/08
insert card and turn on m/c
[key counter/ coin box set up] - reinstall firmware 04/04/08
[key is displayed next to paper size for specific cassette] - user tools, system settings, tray paper size, page 04/04/08
2, choose paper tray where key is displayed, turn on auto paper select.
[SDRAM not recognized call service displayed] - replace controller 04/04/08
[displays now loading, will not clear] - DIP SW2 switch 1 must be on and boot from flash card, fsm 4-77 04/04/08
[metric not inches is displayed for trays] - sp 5 0 24 set to 1 , 5 1 31 set to 1 North American 04/04/08
[LCD display panel half blued out] - replaced LCD display panel B0045216 04/04/08
[light image - background at op and non op sides] - replaced PCU and toner cartridge as set, toner 04/04/08
cartridge may be faulty
[grainy copies, pulling developer] - replaced PCU and toner hopper and toner 04/04/08
Solution Text Updated
[black lines] - clean optics 04/04/08
[black lines] - replace PCU 04/04/08
[overtoned copy and erratic VSP] - main board 04/04/08
[image not fusing in center] - replace fusing unit 04/04/08
[toner - build up - hot roller] - replace hot roller 04/04/08
[background - backside of copies] - refer to TSB B022-025 04/04/08
[background - backside of copies] - replace transfer roller 04/04/08
[skewed copies from glass and DF] - refer to TSB 021 for all skew adjustments 04/04/08
[skewed copies from glass and DF] - reform scanner section up 04/04/08
[spots on image] - replace PCU 04/04/08
[spots on image] - replace transfer roller unit 04/04/08
[hot roller - premature failure] - replace hot roller 04/04/08
[noise - fusing unit] - lubricate hot roller shaft at bearing with high temperature grease - Barrierta 552 04/04/08
part number A2579300
[noise - fusing unit] - press roller has flat spot, ran 50 copies of 11 x 17 blank copies, if problem reoccurs 04/04/08
replace press roller
[noise - fusing unit] - replace fuser bearings 04/04/08
[noise - fusing unit] - replace fuser unit 04/04/08
[noise - PCU] - replace PCU 04/04/08
[noise - laser unit] - replace polygon mirror motor 04/04/08
[internal tray side guides popping out of position] - cassette plastic frame was broken, plastic can not hold 04/04/08
metal part of tray
[Fuser Jams] - fuser front plate (p/n b031 4121) bent and spring pressure at max, causing too much 04/04/08
stress on frame
[SP7-505-001] - sensors in df being covered after paper exits, causing false df jams, machine thinks 04/04/08
another ppr in df to feed
[SP7-504-003] - try changing paper type 04/04/08
[SP7-504-003] - upgrade firmware to 5.17 or higher 04/04/08
adjust SP 1 903 feed clutch re-energize 04/04/08
[Jam Tray 1] - see page 7-16 paper feed troubleshooting 04/04/08
[SP7-505-005] - change buckle adjust to 1.5mm 04/04/08
[SP7-505-006] - registration sensor 04/04/08
SP 1-003 paper feed timing and SP1-903 feed clutch re-energize 04/04/08
[SP 7504 20 finisher entrance sensor] - customer removes paper while still in grip of exit mechanism, 04/04/08
mainly when waiting to staple.
Solution Text Updated
[SP 7504 26 see finisher for details] - customer removes paper while still in grip of exit mechanism, 04/04/08
mainly when waiting to staple.
document feeder exit sensor not activated or defective 04/04/08
[SP7-504-61] - change SP 1-003 for buckle adjustment 04/04/08
[SP7-504-61] - replace paper tray friction pad 04/04/08
[SP7-504-125 SR860] - replace paper tray friction pad 04/04/08
[exchange pawl for duplex end broke off] - replace drive guide plate A896 4655 04/04/08
[exchange pawl for duplex end broke off] - replace exchange pawl A896 4651 and drive guide plate A896 04/04/08
4655 as set.
[Jams when using coin box or card reader] - Per TSB 019 change SP 5 113 to 11 or 12 not 4 04/04/08
[Jams when using coin box or card reader] - upgrade SSP firmware to 3.03. system 5.19 and engine 3.29. 04/04/08
read readme file for details, TSB 019
[paper curl] - try changing paper type 04/04/08
[as400 printing] - be sure diprint on in browser and port is set to 9100 (default in sp 5 828) telenet into 04/04/08
NIB and type diprint bidirect on
[dos application drivers] - dos drivers not available 04/04/08
[can not duplex or staple with RPCS driver] - paper size in driver may be list as unknown, change size in 04/04/08
driver, check accessories tab has duplex checked off
[LPR port name] - queue name l p in lower case (laser printer) 04/04/08
[mac utility install and operation questions] - assisted with the Macintosh installation and operation 04/04/08
[mac printing slow] - lock speed into 10 base t. user tools , system, interface, ethernet speed 04/04/08
[can not connect to network thru ip] - assisted with LPR installation and operation 04/04/08
[can not connect to network thru ip] - can ping with NIB disconnected to network, ip conflict, consult 04/04/08
admin
[cannot print or ping from network or crossover connection] - clear NCS settings network control settings 04/04/08
[cannot print or ping from network or crossover connection] - replace controller board 04/04/08
[network installation assistance] - assisted with the network setup 04/04/08
[User name and password for web browser configuration] - user name - leave blank, and password - 04/04/08
password (lower case).
[job in progress being interrupted by another job] - have printer priority set to display mode 04/04/08
[printer/scanner can not be selected] - confirm function buttons on op panel are installed in correct spots 04/04/08
- copy, doc serv, fax, printer, scanner
[printer/scanner can not be selected] - option dimm not installed in proper slot slot 1 - option dimm 04/04/08
slot 2 is for PostScript
[print option not recognized] - 64MB memory not installed or seated right EDP code 400517 04/04/08
Solution Text Updated
[unix printing/ general unix questions] - unix installation information on rich-usa website 04/04/08
[SC101] - mirrors out of position 04/04/08
[SC101] - replace power supply. 04/04/08
replace lens holder assembly with SBU board attached 04/04/08
replace ADF main Harness 04/04/08
replace IPU board 04/04/08
[SC320] - polygon motor defective 04/04/08
[SC322] - reseat LD unit connections 04/04/08
[SC323] - LD unit defective 04/04/08
[SC355] - ID sensor connector defective 04/04/08
[SC355] - replace ID sensor 04/04/08
[SC355] - replaced SBCU board 04/04/08
[SC392] - remove toner seal of PCU 04/04/08
ID sensor failure, use SP 2-220 to check for readings 04/04/08
drum drive coupler spring is staying compressed, clean and lube 04/04/08
check SP 2-220 to determine if ID ot TD sensor failed 04/04/08
toner dust preventing spring loaded drum drive gear from engaging when PCU installed, clean gear 04/04/08
mechanism
S C 411 separation bias leak error, poor PCU connection, bad HVPS, or defective discharge plate 04/04/08
[SC509 side fence error (optional LCT)] - side fence motor 04/04/08
[SC541] - CN320 on SBCU has pinched wires, repair wiring and rerouter connector from frame 04/04/08
[SC541] - enter SP mode, and then turn machine off then on to reset A level codes. 04/04/08
[SC541] - power supply board 04/04/08
[SC542] - CN320 on SBCU has pinched wires, repair wiring and rerouter connector from frame 04/04/08
[SC542] - enter SP mode, and then turn machine off then on to reset A level codes. 04/04/08
[SC542] - fusing lamp open 04/04/08
[SC542] - fusing thermistor defective 04/04/08
[SC542] - fusing unit, poor connection 04/04/08
[SC542] - power supply board 04/04/08
[SC542] - set SP 1-103 to 2 , system firmware must be 5.15.1 or higher and engine firmware must be 3.23 04/04/08
or higher
[SC543] - replace fuser bearings 04/04/08
[SC544] - check for pinched wire behind SBCU board 04/04/08
[SC544] - enter SP mode, and then turn machine off then on to reset A level codes. 04/04/08
[SC544] - fusing thermistor defective 04/04/08
Solution Text Updated
[SC544] - fusing unit, poor connection 04/04/08
[SC544] - power supply board 04/04/08
[SC546] - fusing thermistor defective 04/04/08
[SC546] - power supply board 04/04/08
[SC548] - fusing unit, poor connection 04/04/08
[SC650] - duplex harness to copier 04/04/08
replace duplex controll board 04/04/08
[SC670] - check connections on SBCU 04/04/08
[SC670] - controller PCB defective 04/04/08
[SC670] - replace power supply 04/04/08
[SC670] - SBCU defective 04/04/08
[SC670 engine response error] - set SBCU Dip Sw 102 1 ON 2,3,4, off for North America 04/04/08
[SC672 controller to operation panel communication error] - to recover firmware For System - turn sw1 04/04/08
on DIP SW 2, on controller, insert card and turn on m/c
[SC672 controller to operation panel communication error] - controller PCB defective 04/04/08
[SC672] - check line voltage, neutral to ground too high 04/04/08
[SC672] - controller PCB defective 04/04/08
[SC672] - NIB not seated correctly 04/04/08
[SC672] - NVRAM installed backwards 04/04/08
[SC672] - pins 55 and 56 of CN504 (fax connector) were contacted together 04/04/08
[SC672] - replace IPU board 04/04/08
[SC672] - reseat controller PCB 04/04/08
[SC672] - SBCU defective 04/04/08
[SC672] - to recover firmware For System - turn sw1 on DIP SW 2, on controller, insert card and turn on 04/04/08
m/c
[SC731] - tray upper limit sensor 04/04/08
[SC770] - gear AX 04 01 24 inside DC motor popped out of position 04/04/08
[SC770] - replace harness for 1 bin shift tray 04/04/08
[SC792] - finisher can not be used, check finisher and bridge unit connection 04/04/08
[SC792] - finisher not installed - bridge unit and finisher must be installed as set 04/04/08
[SC792] - SBCU defective 04/04/08
[SC818] - controller PCB defective 04/04/08
[SC818] - reflash firmware 04/04/08
replace controller board 04/04/08
[SC819] - fax dimm in wrong slot - only 1 function dimm can be installed 04/04/08
Solution Text Updated
[SC819] - reflash firmware 04/04/08
[SC819] - replace HDD 04/04/08
[SC819] - replaced SBCU board 04/04/08
[SC819] - upgrade system firmware to 5.20/ Eng 3.29.8 or newer 04/04/08
[SC820 self diagnostic error CPU] - controller PCB defective 04/04/08
[SC820] - reflash firmware 04/04/08
[SC823] - replace NIB 04/04/08
[SC824] - replace nvram 04/04/08
[SC828] - reflash firmware 04/04/08
[SC860] - HDD disconnected 04/04/08
Fuse 5 on Power Supply blown 04/04/08
[SC984] - replace laser diode unit 04/04/08
[SC990] - reload with latest firmware 04/04/08
[SC990] - replace HDD 04/04/08
replace PSU (triac on the PSU) 04/04/08
[SC991 software continuity error] - reload with latest firmware 04/04/08
[SC991] - reload with latest firmware 04/04/08
[SC997] - reflash firmware 04/04/08
[SC997] - Reseat or replace optional memory / option DIMM 04/04/08
[blank image - scan router] - Copier SP5-801-009 04/04/08
[blank image - scan router] - refer to TSB B453/B461-001. be sure to re-enter delivery address and turn 04/04/08
on delivery option in UT
[12320 Twain error] - Enable NetBEUI (Net-Boo-EE) protocol. Connect to MFP with a web browser using 04/04/08
its IP address. Click configuration, general.
[GlobalScan requirements, firmware for the MFP, instructions.] - directed the customer to the GlobalScan 04/04/08
section on the TSC site which contains the requirements, instructions, firmware, etc.
[supported software] - supports smartnet monitor, scan router v2 lite and pro,desktop binder , lan fax 04/04/08
[Scan Router lite V2 install questions] - can not install scan router v2 on primary, domain , mail, or file 04/04/08
servers, see readme files and op manual
[Scan Router lite v2 on XP] - scanrouter v2 lite version 2.x is supported on windows xp. 04/04/08
[address book update fails - scan router] - must set machine as I/O device, open admin utility, select 04/04/08
server, select I/O device from menu,add ip (not for non CMF units)
[unable to connect to delivery server - Scan Router] - test by logging in as administrator, if adminstrator 04/04/08
works then user must be admin or power user to install and run programs.
Solution Text Updated
[Scan Router log - destination file versions do not match] - Go to scanner mode and select update address 04/04/08
book. Scan again to test.
[scanner can not be selected] - reseat the ram dimm 04/04/08
[print option not recognized] - 64MB memory not installed or seated right EDP code 400517 04/04/08
[scanner can not be selected] - NIB not installed 04/04/08
[scanner can not be selected] - NIB not seated correctly 04/04/08
[printer/scanner can not be selected] - printer / scanner selected - confirm 64 meg dimm is installed 04/04/08
[scanner can not be selected] - scanner can be seen in user tools, check that the scanner button is the 04/04/08
last button on op panel
[peer to peer printing] - explained / assisted with smartdevice monitor 04/04/08
[turn tx reports on/off] - press UT, select fax, select key op settings, select user parameters, scroll to sw03, 04/04/08
set bits 0 and 5
[miscellaneous user programming] - 1013302 04/04/08
[miscellaneous user programming] - fax rev. order printing p 90 op manual 04/04/08
SP 6 901 to check DF size sensors, page 5-46 for chart 04/04/08
[SP7-505-211] - replace registration sensor. 04/04/08
[jams at entrance B387 ADF hitting cover (DF71)] - Add mylar(A858 9900) refer to TSB A265/267-034 04/04/08
[DF72 paper impacting with seperation roller] - add seperation guide mylar B387 2321. 04/04/08
[original skew when exiting the ADF] - spring and/or bushing missing from driven exit roller 04/04/08
[skewed copies / slit glass only] - perform skew adjustment page 3-130 FSM 04/04/08
[add toner condition constant displayed] - SP 2 928 Toner end clear, select 1 and press enter 04/04/08
[no power] - L41 on the DC PSU not soldered in correctly. 04/04/08
[no power] - replace BICU 04/04/08
[no power] - replace PSU. 04/04/08
[key counter install / coin-op installation] - SP5 1 1 3 set to 1 to enable key counter. 04/04/08
[prints 2 copies then prompts user to press start to continue] - replaced white reference plate 04/04/08
[SC21] - adjust acceptable modem carrier drop time, G3 switch 0A bits 0 and 1 04/04/08
[reports on/off] - communication result report -user parameter switch 03, bit 0 (memory) bit 5 04/04/08
(immediate)
[reducing tx image , image not rotated] - Use memory transmission 04/04/08
[partial blank and blank copies] - no developer installed 04/04/08
[blurry image] - clean laser optics 04/04/08
[black lines - on edge of copy made thru DF] - perform side -to-side registration, SP 6-006. 04/04/08
Solution Text Updated
[dirty background on rev side of copy jobs] - replace toner and developer 04/04/08
[dirty background on rev side of copy jobs] - upgrade BICU firmware to G 1.33 or higher and change SP 04/04/08
modes 2-995 and 2-996
replace transfer roller 04/04/08
[spots on copies in pattern] - replace drum 04/04/08
[upper drawer paper end sensor broken] - replace paper end sensor 04/04/08
[SP7-903-010] - dev. unit flip cover damaged and causing paper jam, replace PCU unit. 04/04/08
[bypass cannot be selected] - deselect auto reduce/enlarge. 04/04/08
LPR queue name, PORT1 all caps no spaces 04/04/08
[nib nvram clear procedure] - NVRAM Clear, short (or set) jumper OP2 on NIB 04/04/08
[network installation assistance] - printer name or print queue = PORT1 (all caps, no spaces) / password = 04/04/08
sysadm (lowercase)
[password for web tools and LPR printer name] - printer name or print queue = PORT1 (all caps, no 04/04/08
spaces) / password = sysadm (lowercase)
[postscript prints out reduced and then prints garbage] - update postscript and controller firmware 04/04/08
[fonts print junk during multi set printing] - turn off collate in the application 04/04/08
[SC194] - clean white plate. 04/04/08
sc2002=reflash firmware and replace controller 04/04/08
replace polygon mirror motor 04/04/08
[SC322] - replace cable between LD unit and BICU 04/04/08
[SC322] - replace LD unit 04/04/08
[SC322] - replace the BICU. 04/04/08
[SC392] - reset usingA level reset. 04/04/08
[SC500] - replace the main motor 04/04/08
[SC541] - enter SP 5-810, select 1, hold down original type key and OK or enter, display should say action 04/04/08
completed.
replaced BICU 04/04/08
[SC542] - enter SP 5-810, select 1, hold down original type key and OK or enter, display should say action 04/04/08
completed.
[SC542] - replace fusing thermostat. 04/04/08
[SC544] - enter SP 5-810, select 1, hold down original type key and OK or enter, display should say action 04/04/08
completed.
check connection to ADF from copier 04/04/08
[SC692] - replace the BICU. 04/04/08
CPU error, replace BICU board 04/04/08
Solution Text Updated
[SC901] - replace fuse 5 04/04/08
[Constant ADF jam with no paper present.] - Check ADF sensor harness is not pinched between the 04/04/08
covers.
[Jam P] - replaced FCU board 04/04/08
[add toner condition will not clear] - toner end clear, SP 2 928, change to a 1 - page 5-8- 04/04/08
[add toner] - toner end clear, SP 2 928, change to a 1 - page 5-8- 04/04/08
when copying, fax button goes red, bad connection at speaker on fax option part of op panel. 04/04/08
[counter not working] - Initialize counter with SP 7 825 select 1, press and hold original type key and 04/04/08
pound key -
[Counter totals cannot be printed.] - Under investigation. 04/04/08
[dead machine green main power light only] - battery switch must be jumped to on position 04/04/08
[dead machine no power] - DF board -B0465170- 04/04/08
[dead machine green main power light only] - replace FCU - new part number B1685182, TSB B620-003 - 04/04/08
key counter not an option (sp 5113 in FSM is for B129/B130) 04/04/08
B046 series does not have a key counter plug or installation 04/04/08
[memory installation, copier] - 8 meg standard, optional 32 meg install at CN2 on FCU, EDP 001342MIU 04/04/08
-old stock of memory -2 sided NG, all good from 5/02 on
[memory installation not seen] - early stocks of EDP code 001342MIU 32MB did not work, all memory 04/04/08
ordered after 5/02 will work - NG memory is 2 sided
[power supply makes humming noise] - replace power supply 04/04/08
[prints error reports after installing new main board] - battery jumper set to off. Shipped in off position 04/04/08
on new boards, see page 3 26 of service manual.
[SC0-04] - check the phone line connection, and for line noise. 04/04/08
[SC20] - check the phone line connection, and for line noise. 04/04/08
[how to turn reports on and off] - key operator tools, user parameters, switch 03, Bits 0 and 5, set to 0 04/04/08
[date and time settings] - go to user tools, fax features, setup 04/04/08
[sort grayed out] - early stocks of EDP code 001342MIU 32MB did not work, all memory ordered after 04/04/08
5/02 will work - NG memory is 2 sided
[overtoned copies with good ID sensor and VT values in SP 221] - bad toner - lot number 2J416401 was 04/04/08
bad -
Solution Text Updated
[developer on image] - quenching lamps not working 04/04/08
[development unit - developer spill] - replace copier FCU board 04/04/08
[fusing offset images] - refer to tsb B044-009 04/04/08
[lines on copies, rotational drum scratches] - replace PCU. 04/04/08
[registration error, lead edge] - SP1 0 0 1, lead edge registration adjustment 04/04/08
[constant add paper indication] - Check and reattach paper end sensor,push bottom metal plate down 04/04/08
when adding additional paper to trays.
[mechanical counter not advancing] - Initialize counter, SP 7 825, enter 1 press and hold photo key and 04/04/08
press OK key, page 1 dash 7 of manual.
[noise - polygon mirror] - replace polygon mirror motor with new part number AX060284 as of October 04/04/08
2004
toner type 1155D, EDP # 411072 04/04/08
part numbers for supplies: PCU #411113 yield 45,000, Toner 885257 yield 7000. 04/04/08
[Jam A] - add guide plate stopper number B 0 4 4 2 6 5 6. 04/04/08
[Jam A] - check registration switch actuator clears cut outs in two mylar sheets, one on door, one on 04/04/08
guide plate
[Jam A] - right door not keeping door switch closed when paper passes over transfer roller. 04/04/08
[wrinkled output - second side thru bypass] - out of spec - refer to page 14 - 15 of op manual 04/04/08
[NIB LPR name, and user name/password for web tools?] - LPR name is PORT1, (ALL CAPS, no spaces). 04/04/08
The default password is- sysadm.
[MAC OSX support] - as of 9/12/02 MAC OS X is supported in the classic mode only (OS 9) 04/04/08
[print jobs not received from a MAC while in energy save mode] - upgrade controller firmware. 04/04/08
[memory requirements for controller] - 16 MB base memory, add 32 MB number 400516 or 64 MB 04/04/08
number 400517 or 128 MB number 400518 for faster throughput
[NIB LPR name, and user name/password for web tools?] - LPR name is PORT1, (ALL CAPS, no spaces). 04/04/08
The default password is- sysadm.
password for web browser, use sysadm 04/04/08
[nib nvram clear procedure] - NVRAM Clear, short (or set) jumper OP2 on NIB 04/04/08
[print controller not seen -user tools # 5, printer features] - replace print controller board 04/04/08
[print controller not seen -user tools # 5, printer features] - reseat print controller connections, CN 33 on 04/04/08
FCU
[Print controller not recognized.] - install optional 128 or 256 meg dimm into optional memory slot 04/04/08
[toner cartridge setting error is displayed falsely] - upgrade BICU firmware to 1.262.01 or higher and ctl to 04/04/08
2.02 or higher
see TSB B051/B052-056 Light Copy and/or Toner End cannot be cleared. 04/04/08
reset toner message/ SP 7923-1,2,3,4 04/04/08
[displays, rewriting has failed when changing SP modes] - load latest versions of BICU and Controller 04/04/08
firmware (conflict if one version is older)
[document server, memory full after 456 pages] - scan pages with auto color select instead of full color 04/04/08
[light image - new install] - change Black ADS SP 4205-01 to a lower number (default 64), test with test 04/04/08
chart for density
[black solids not dark enough new install] - machine default is text/photo, change to text 04/04/08
[light image - new install] - machine default is text/photo, change to text 04/04/08
[black faint images] - new style dev units, PCU, and firmware, see TSB-030 04/04/08
[light copies] - new style dev units, PCU, and firmware, see TSB-030 04/04/08
[light image - black only] - new style dev units, PCU, and firmware, see TSB-030 04/04/08
[light image - only one color (C/M/Y)] - new style dev units, PCU, and firmware, see TSB-030 04/04/08
[black faint images] - refer to TSB 021 04/04/08
[light image - black only] - replace black developer unit 04/04/08
check/replace Laser unit 04/04/08
color only - replaced fuser unit 04/04/08
Set User Tools, Copier, Edit Image to Text Mode 04/04/08
[lines, light (PCU wear)] - replace PCU 04/04/08
[void bands from lead to trail of copies and internals] - replace PCU and developement units 04/04/08
[registration off - second side duplex] - replace registration clutch 04/04/08
[varying registration] - screw from drumshaft coming loose - refer to tsb b064-21 04/04/08
[registration side to side off] - off glass only use SP 4-011 04/04/08
[image skew from copy, print and fax modes] - see t s b 0 29 04/04/08
ITB cleaning brush clutch and or solenoid 04/04/08
[spots, when copying photographs] - photographs sticking to glass, place transparency between photo 04/04/08
and glass
[little small spots on copies] - replace PCU 04/04/08
[black and white dots] - refer to TSB 014 04/04/08
[lines and streaks on copies] - new style dev units, PCU, and firmware, see TSB-030 04/04/08
[color streaks or background] - Refer to bulletin 41 04/04/08
[lines and streaks on copies] - reform mylar on the charge section assy on opc 04/04/08
[rainbow streaks] - replace charge corona unit 04/04/08
[lines and streaks on copies] - replace charge section assy - on opc 04/04/08
[lines and streaks on copies] - replace PCU 04/04/08
[lines, streaks, and color patches on outputs] - replace transfer belt cleaning clutch AX200236, PC pg 57 04/04/08
index 14
Clean Laser optics 04/04/08
Solution Text Updated
[uneven image density at the side of image] - refer to TSB 014 04/04/08
[uneven image density] - replace fuser 04/04/08
[uneven image density] - shake toner cartridge vigorously more than 10 times 04/04/08
[fuser oil will not add] - SP7 913 must read at least 50 copies for oil to add. Counter may have been 04/04/08
cleared by mistake. - see page 6-68 of FSM -
[press roller or fusing belt damaged] - glossy or coated paper not supported 04/04/08
[press roller or fusing belt damaged] - replace fuser unit 04/04/08
[press roller or fusing belt damaged] - replace pressure roller 04/04/08
[hot roller - premature failure] - replace hot roller - AE011087 - TSB 050. 04/04/08
[noise - fusing unit] - adjust paper guide on top of fuser assembly 04/04/08
replace transport bracket assembly B0514803, TSB -026 04/04/08
[Jam Fuser using bypass] - decrease double sheet feeding from bypass, SP 1 940 to 1 refer to TSB 16 04/04/08
[False Jam B] - open and close right upper and lower door, also front door 04/04/08
open cover C on right side of machine, along with all other covers 04/04/08
open and close right upper and lower door, also front door 04/04/08
[SP7-504-001] - fusing exit sensor actuator 04/04/08
[SP7-504-003] - chk end fence is at edge of ppr, if the end fence can be moved back without pressing on 04/04/08
sides of fence replace fence af017025
replace upper and lower relay clutches 04/04/08
[SP7-504-004] - chk end fence is at edge of ppr, if the end fence can be moved back without pressing on 04/04/08
sides of fence replace fence af017025
High Voltage Supply Board 04/04/08
jam 12= replace relay clutch 04/04/08
Junction gate blocking fusing exit sensor actuator 04/04/08
[SP7-504-125 SR860] - add grid shading plate, see TSB-037 04/04/08
[envelope printing] - Program bypass tray for envelope size (com10 = 4 1/8 x 9 1/2), page setup must 04/04/08
specify correct paper size and source (bypass).
[scanner can not be selected] - reseat the ram dimm 04/04/08
[sending data to smtp server has failed] - authentication on SMTP server not supported, need to disable 04/04/08
authentication on server
[memory - not recognizing exmem (extra memory)] - use PC100 Type B memory- 001342MIU Ricoh 04/04/08
brand/ 2960184 Savin,Gestetner brand EDP 400516 was the original number
[losing IP address after power up] - poor connection to the user account management option 04/04/08
[network installation assistance] - assisted with the network setup 04/04/08
Solution Text Updated
[unable to enter IP address from keypad in System Settings] - turn off DHCP, System Settings-Interface 04/04/08
Setting-Network Boot, select None instead of DHCP.
[User name and password for web browser configuration] - user name - leave blank, and password - 04/04/08
password (lower case).
[Wireless LAN Specification] - Wireless LAN Specification - IEEE 802.11b 04/04/08
[print option not recognized] - clean all dimms with alcohol and reseat several times 04/04/08
bad NIB 04/04/08
[SC101] - please see t s b 41 04/04/08
Replace SBU board (lens block) 04/04/08
[SC121] - replace PSU 04/04/08
[SC142] - Refer to bulletin 41, replace SBU (lens holder assembly) with new style PN- B0511697 04/04/08
defective LD unit 04/04/08
[SC302] - defective high voltage supply board 04/04/08
[SC305] - defective PCU 04/04/08
[SC305] - PCU installed with too much force, see TSB-043 04/04/08
discharge harness connector #G0705307 plug contacts bent, can be reformed 04/04/08
[SC350] - defective high voltage supply board 04/04/08
[SC420] - defective high voltage supply board 04/04/08
fuser unit damaged, belt torn or bad connection of bias terminal 04/04/08
[SC421] - raise S P 2 502 H and L to negative 3000 volts, discharge bias adjustment 04/04/08
replace PCU 04/04/08
excess load on main motor from either OPC or ITB belts only . 04/04/08
replace main moter 04/04/08
[SC481] - defective main motor 04/04/08
belt mark detection sensor failed 04/04/08
CN 307 on IOB loose, pins 11,12,13 for belt mark sensor 04/04/08
replace transfer belt mark detection sensor 04/04/08
[SC543] - replace fusing belt unit (has thermofuse and thermistor included) 04/04/08
[SC555] - fusing unit loose connection 04/04/08
[SC571] - issue corrected with firmware version 1.233.01 or later. 04/04/08
[SC571] - oil end sensor 04/04/08
[SC571] - SP 5 810 to reset, A level code 04/04/08
replace oil end sensor and firmware update for the sc571 04/04/08
replace oil supply solonoid pump 04/04/08
reflash firmware 04/04/08
Solution Text Updated
[SC672] - defective or wrong memory dimm 04/04/08
[SC672] - refer to TSB 011 04/04/08
[SC672] - to recover firmware For System - turn sw1 on DIP SW 2, on controller, insert card and turn on 04/04/08
m/c
replace power supply unit 04/04/08
clean dimms 04/04/08
[SC792] - finisher not installed - bridge unit and finisher must be installed as set 04/04/08
[SC804] - replaced finisher 04/04/08
replace controller board 04/04/08
[SC819] - reload all firmware 04/04/08
[SC820] - defective controller 04/04/08
[SC824] - replace controller 04/04/08
[SC860] - reformat HDD 5 832 1 04/04/08
replace HDD 04/04/08
[SC863, HDD, read error] - replace control PCB 04/04/08
format hard drive, SP 5 832 04/04/08
replace HDD 04/04/08
execute copy SP 5-832-008 04/04/08
[scanner can not be selected] - NIB not installed 04/04/08
[scanner can not be selected] - NIB not seated correctly 04/04/08
[Photo Editor not working AF1232 Twain driver] - uninstall twain driver from add/remove programs. also 04/04/08
make sure T1232 folder under windows/twain_32/ricoh_v3 is deleted.
[email unable to send] - be sure that all firmware is updated to lastest firmware - refer to TSB B051-005 04/04/08
[scan to email file can be open but image corrupted] - be sure that all firmware is updated to lastest 04/04/08
firmware - refer to TSB B051-005
scan to email not working Reset SP 5 801, 9, 10, and 11 04/04/08
[cannot communicate with server - scan option] - double check the IP address of the delivery server on 04/04/08
the PC and on the machine under user tools, system settings, file transfer
[high resolution scan problem (32Mb or higher)] - make sure GlobalScan server is logged in to network as 04/04/08
network user and local admin at installation time.
[scan to email, large files are broken up into multiple email] - refer to Facts Line Bulletin 018. 04/04/08
[cannot communicate with server - scan option] - double check the IP address of the delivery server on 04/04/08
the PC and on the machine under user tools, system settings, file transfer
[address book update fails - scan router] - download and install latest scan router v2 version 2.0.2.0, but 04/04/08
make sure to remove any previous version first.
Solution Text Updated
[Scan Router - address book update fails] - must set machine as I/O device, open admin utility, select 04/04/08
server, select I/O device from menu,add ip (not for non CMF units)
[Scan Router - unable to connect to delivery server] - test by logging in as administrator, if adminstrator 04/04/08
works then user must be admin or power user to install and run programs.
NVRAM board 2 p/n B0535164 loose connection or missing. 04/04/08
[Multi TIFF or PDF files sent cannot be open on PC side] - be sure that all firmware is updated to lastest 04/04/08
firmware - refer to TSB B051-005
[envelope printing] - Program bypass tray for envelope size (com10 = 4 1/8 x 9 1/2), page setup must 04/04/08
specify correct paper size and source (bypass).
[supported software] - supports smartnet monitor, scan router v2 lite and pro,desktop binder , lan fax 04/04/08
[ADF original table keeps rising and falling] - repair / replace original set sensor - cold solder joint 04/04/08
[last page of first job becomes first page of next job] - reformat hdd 04/04/08
[last page of first job becomes first page of next job] - replace finisher main board 04/04/08
[operation panel blank display , red wrench , open door] - replace fuse 111 in psu 04/04/08
[operation panel blank display , red wrench , open door] - replace HDD 04/04/08
[operation panel - displays key symbol for tray] - apply A P S for tray - sys. setting/tray paper settings 04/04/08
[operation panel - displays set fuser unit] - Web drive motor harness pinched between the fuser cover 04/04/08
and frame of fuser unit
[operation panel - displays four trays] - replace power supply unit 04/04/08
set dip switches on the BCU pcb to 5 =off 6 = on 04/04/08
[stapler - jams, feeds 1 stack correctly 2nd stack misfeeds] - stack feed out belt second arm is loose or 04/04/08
fell off
[finisher - saddle stitch staple position not shown] - set user tools/copier features/input output/staple 04/04/08
position to center
[stapler - sets poorly stacked] - adjust jogger fence belt tension 04/04/08
[stapler - screws falling out of stapler tray slide rail] - Screw type changed - TSB B468/B469 - 002 04/04/08
[shading on copies] - development roller caked up with toner - clean or replace 04/04/08
Scanner movement issue 04/04/08
[blurry image] - please refer to varying registration and blurry copies 04/04/08
[tab copying - blurry image on tabs] - replace the transfer belt 04/04/08
[blurry image] - tighten flywheel screws. TSB-021 04/04/08
[premature drum failure] - perform id sensor initial setting 04/04/08
[drum - damaged - drive gear broken] - no longer refer to technical service bulletin B 0 64 - 013 R see tsb 04/04/08
47
[drum - damaged - drive gear broken] - recycle tube closed 04/04/08
[image shift - partial or negative image] - replace HDD 04/04/08
[duplex shift - auto margin shift] - user tools/copy features/edit/1-2 auto margin set to 0 04/04/08
[stretched out copies past slit glass] - clean ADF feed roller shaft and one way bearings 04/04/08
[bar code like copies] - replace SBU 04/04/08
[image density - light] - broken pin on developer stay - stay #B1403253 (pin is on this stay), dev unit backs 04/04/08
out when pin is damaged
[image density - light] - replace PCU 04/04/08
[black lines - lead/trail edge] - clean laser optics 04/04/08
[black lines - lead/trail edge] - drum 04/04/08
Solution Text Updated
[black lines - lead/trail edge] - replace development unit 04/04/08
[background - lines from CIS copy only] - replace CIS assembly 04/04/08
[black lines - op to non-op] - replace controller memory 04/04/08
[black lines - op to non-op] - replace controller pcb 04/04/08
[skewed images - DF and platen] - scanner unit bent 04/04/08
[noise - toner recycling assembly] - clean vertical return tube - reference FSM 6-48 [B] 04/04/08
[noise - drum cleaner assembly] - no longer refer to technical service bulletin B 0 64 - 013 R see tsb 47 04/04/08
[noise - drum cleaner assembly] - refer to tsb B064-015 for waste toner collection parts 04/04/08
[noise - toner recycling assembly] - refer to tsb B064-015 for waste toner collection parts 04/04/08
[cleaning unit drive gear broken] - adjust S P 2 9 02 to 2 or 1 04/04/08
[cleaning unit drive gear broken] - change sp mode 2912-001 lower by 1 04/04/08
[cleaning unit drive gear broken] - keep value of SP2912-002 to default value of 0 / as per rb064023 04/04/08
[cleaning unit drive gear broken] - no longer refer to technical service bulletin B 0 64 - 013 R see tsb 47 04/04/08
[cleaning brush separating from shaft] - please gather information - tas, part samples, etc...open hotline 04/04/08
[cleaning unit drive gear broken] - refer to TSB B064 - 047 drum and cleaning mechanism 04/04/08
[toner - collection coil bends/breaks] - refer to tsb B064-015 for waste toner collection parts 04/04/08
[cleaning unit drive gear broken] - replace cleaning unit drive gears 04/04/08
[toner - dusting/spilling] - check developer filter position - new plate added to hold filter in place. plate 04/04/08
#B0653108
[toner - dusting/spilling] - refer to tsb B064-015 for waste toner collection parts 04/04/08
[transfer belt - shifts] - adjust stud on transfer belt unit assembly - see TSB 011 04/04/08
[transfer belt - does not fit] - new belt may appear too large but will stretch to fit, may need to run copies 04/04/08
[SMTP authentication] - SMTP authentication is available with controller firmware version 3.51, NIB 3.72, 04/04/08
scanner 2.08 or higher.
[DeskTopBinder drag and drop from document server to PC folder.] - Media link board is required. See 04/04/08
TSC FAQ answer ID 3040.
[creating email address via SmartNet Monitor for Admin] - need SNM for Admin v. 5.0 or better, click 04/04/08
1060/1075 in printer group, select Tools-Email Mngt-enter password at prompt-edit
(BM 155) Make sure all the connectors are installed in the SR 90, TR 90 and BF 90. 04/04/08
[CF - 4 01] - update CF90 software 04/04/08
[CF - 5 01] - update CF 90 software, refer to TSB SR 90 - 11 04/04/08
(TR 008) Stop gate motor (TR-M3) has a short, check connections. 04/04/08
replace hard drive 04/04/08
disconnect finisher 04/04/08
[dead machine] - replace controller board 04/04/08
replace power supply unit for controller 04/04/08
Reset circuit breaker on DC PSU 04/04/08
replaced harness's P/N B0705485 and B0705486 04/04/08
replace punch unit motor 04/04/08
[displays toner suction motor needs replacement] - SP 2972 and SP2973 must be reset after suction 04/04/08
bottle and motor are replaced.
Rep both hdd as a set 04/04/08
[bates stamp questions] - Bates stamp available for older B070 firmware. Check website 04/04/08
[machine runs slow] - Set optimum for thick paper selection in user tools to off 04/04/08
replaced hard drives 04/04/08
set sp mode 5131 to 1 North America 04/04/08
check /replace main PSU 04/04/08
reload stamp data with SP 5853 04/04/08
Solution Text Updated
enter 1,9,9,3, hit clear button 5 times on 5th time hold down and release after 5 sec 04/04/08
check & reset SP 2972 & 2973 04/04/08
Replace staple cartridge 04/04/08
[finisher not recognized by machine (sort mode is selectable)] - S R 8 40 should have ROM version 04/04/08
B4785105 or higher to enable the finisher to work on the B070/B071
[punches incorrectly or out of position] - check position of punch cam 04/04/08
[14 and 17 in paper only, buckles in GBC bypass and jams] - GBC S1 and S8 entrance sensors operation 04/04/08
and position
[After job is finished GBC jam LED on, no jam, can not clear] - Step 2 Sensor Connector J21 04/04/08
[chads scattering everywhere causing jams] - Chad Control Mechanism TSB VRC5-006, Units S/N prefix QC 04/04/08
and higher already have
[GBC and Cover Interposer compatability] - refer to TSB VRC5 - 008 for specific requirements 04/04/08
[GBC and SR841 Finisher Compatibility] - Install SR841 Finisher ROM Ver. P/N B7065107G (SR841) posted 04/04/08
on the TSC website.
refer to TSB- VRC5-012 reissue 04/04/08
GBC Steampunch III will work with SR841 finsher B070 B071 04/04/08
GBC Steampunch III will work with SR841 finsher only 04/04/08
[padlock displayed next to date / time] - password management for stored files set to unlock - user tools, 04/04/08
system, key op, sceeen 2/3 - set to do not unlock
[please wait displayed in copy mode other option may work OK] - reseat scanner interface cable at BICU 04/04/08
[overtoning] - reduce toner density - refer to B079 TSB 014R (3/26/04) or TSB B135 004 (3/31/04) 04/04/08
[background] - update BICU firmware to 1.13(B079) or 2.11 (B135) 04/04/08
replace conteroller 04/04/08
[digital lines/patterns overlay over copy image] - replace laser unit 04/04/08
[toner mark] - Change SP 3905-1 to 2 and 3905-2 to 5 or 10 04/04/08
[toner mark] - installed new style strippers and springs - TSB 010 04/04/08
[offsetting from fuser at 125-128mm] - reduce toner density - refer to B079 TSB 014R (3/26/04) or TSB 04/04/08
B135 004 (3/31/04)
[toner mark] - Refer to tsb 014 04/04/08
[duplex margin shift] - user tools - copier - edit - auto margin adjust for duplex - set to 0 04/04/08
Toner bottle mylars missing, part number A2323243 04/04/08
Toner bottle mylars missing, part number A2323243 TSB B003-027 04/04/08
Lines when reducing and using the DF - reset SP setting to default 04/04/08
reposition DF white plate - DF mispositioned 04/04/08
[black lines - op to non-op] - refer to tsb 008 for new charge roller parts 04/04/08
lift up on front left corner of scanner assembly 04/04/08
see TSB B079/B082-033, Toner Scattering 04/04/08
[mechanical counter not advancing] - replace IOB PCB 04/04/08
[mechanical counter not advancing] - reseat counter connections 04/04/08
[mechanical counter not advancing] - you must run at least 20 copies before the mechanical counter 04/04/08
starts counting
[toner spilling] - new style cleaning spring, TSB number 031 - part number AA062258, 2 required- 04/04/08
Solution Text Updated
[toner spilling] - replace 2nd cleaning blade with new style - AD 04 11 05 04/04/08
see TSB B079/B082-033 Toner Scattering 04/04/08
jam condition will not clear, left most front door switch not wired correctly (2white wires 1 yellow) 04/04/08
right door interlock, see TSB B079-030 for seals to prevent reoccurence. &12042521, 2 & 1 on side , 04/04/08
12042529 1 & 2 on side &
SP 2 103 values are set too low. 04/04/08
mirror out of position in laser unit 04/04/08
[SC322] - pinch wires to upper right door switches - need to remove cover above fuser unit - 2 screws 04/04/08
[SMTP authentication] - SMTP Authentication not supported with this model. 04/04/08
[program quick dials] - press UT-system settings-key op tools tab-press next button-address book 04/04/08
management
[key op code reset] - SP 7 810, access code clear 04/04/08
Set defaults for scanner function. User Tools-Scanner Features-Basic Settings-Initial Setup 04/04/08
jams at power on 04/04/08
[SP7-505-005] - update bcu firmware to at least 4.02a 04/04/08
platen cover sensor on left rear is not working when cover is closed 04/04/08
perform SP 5801-3 and reboot 04/04/08
replace HDD 04/04/08
User tools, system settings, tray paper settings, choose the tray with key displayed and turn on auto 04/04/08
paper select.
Solution Text Updated
[mix origin, copy only mach, 1 orig cont to copy on all pages] - beta firmware on rfg, rfg015712, hotline 04/04/08
call
Repair selected: set SBCU Dip Sw 102 1 ON 2,3,4, off for North America 04/04/08
[metric not inches is displayed for trays] - sp 5 0 24 set to 1 , 5 1 31 set to 1 North American 04/04/08
replace HDD 04/04/08
[SP modes are in japenese] - set SBCU Dip Sw 102 1 ON 2,3,4, off for North America 04/04/08
[stamp data some options grayed out] - requires either additional copier memory or HD depending upon 04/04/08
selection
[stamp data some options grayed out] - preform stamp download SP 5-853, power machine off and on 04/04/08
half blank copies - internals completely blank - replaced laser assy 04/04/08
perform CRAM if copies are blurred but prints and faxes are OK. 04/04/08
Replace BICU PCB 04/04/08
digital lines on copies intermittently - refer to TSB - 037 04/04/08
noise/ replace transfer roller 04/04/08
Solution Text Updated
jamming from tray 2, tsb 36, parts no longer available, create your own mylar 04/04/08
firmware update questions 04/04/08
replace BICU board 04/04/08
toner bottle not installed to trip laser detect flag 04/04/08
toner bottle not in machine 04/04/08
make sure toner bottle is installed correctly 04/04/08
reinstall toner bottle LD shutter blocks laser till toner is installed 04/04/08
replace laser assy. 04/04/08
replace Power Supply 04/04/08
from SP modes, turn main power off and on 04/04/08
replace controller and sd card as a pair 04/04/08
Replace BICU for the basic model, GW controller for MFP models 04/04/08
replace nvram 04/04/08
replace BICU 04/04/08
Tray 1 rear ground clip needs to be stretched to get good contact with machine frame 04/04/08
turn off checkered mark, UT-Fax Features-Key OP Tools-User Parameters, Sw 02 bit 4 = 0 04/04/08
ADF interlock sensor mounting plate bent - no adf recogognized 04/04/08
paper feed skew while copying or printing- refer to TSB - 23 04/04/08
replace or install proper branded soft toner cartridge 04/04/08
displays "independant toner set" - enable sp5051 to get rid of message 04/04/08
reseat CN286 on toner hopper interface board 04/04/08
check toner supply unit clutches 04/04/08
replace OPU pcb 04/04/08
Reload software 04/04/08
Repair fusing exit sensor harness 04/04/08
relpad orupdate firmware 04/04/08
counter default is developments, can change only once using SP 5045 04/04/08
replaced IOB 04/04/08
relace power supply 04/04/08
check interface cable installed backwards 04/04/08
Rep HDD Assembly 04/04/08
Set Dip Switch 1&4 to on for USA 04/04/08
Nv ram clear SP5801-001 04/04/08
Interface cable connected backwards 04/04/08
Solution Text Updated
wrong firmware for finisher installed - e32 - 1-4-3 then clear/stop 3x to clear 04/04/08
data-in LED continued to flash, cannot print internal lists 04/04/08
replaced AC Drive board 04/04/08
MUSIC code 61 - check connectors on BICU Board 04/04/08
turn BICU dip switch 1 on 04/04/08
lines on lcd screen - replace operation panel 04/04/08
Inspect A/C drive bd. for damage & replace. 04/04/08
check/replace standard mem dimm 04/04/08
replace HDD Array 04/04/08
USB/NIB installed in wrong slot 04/04/08
outlet type is NEMA 5-20 04/04/08
Replaced both memory dimms 04/04/08
LCT Communiction error - PFC to IOB, cn263 p3 & p5, to cn205 pA2 & pA4 04/04/08
LCT Communication error - PFC, IOB, or PSU defective 04/04/08
RSS communication error 04/04/08
Key card connection issue 04/04/08
Device control board defective 04/04/08
Key card connection issue 04/04/08
Device control board defective 04/04/08
Key card connection issue 04/04/08
Solution Text Updated
Device control board defective 04/04/08
Key card connection issue 04/04/08
Device control board defective 04/04/08
BCU harness or connections poor 04/04/08
engine start up error - replace HDD 04/04/08
controller start up error - bad 256MB DIMM (B1325763) or incorrect DIMM (PC2100) 04/04/08
controller start up error - check scanner cooling fans, possible PSU, harness, loss of 24vdc 04/04/08
replace controller board 04/04/08
controller start up error - replace mother board (B1325766) 04/04/08
controller start up error - replace HDD 04/04/08
controller start up error - replace system sd card 04/04/08
controller start up error - replace NIB card 04/04/08
BCU/Music error, Toner cartridge ID chip defective or dirty 04/04/08
BCU/Music error, Toner cartridge damaged or installed wrong 04/04/08
Memory address command error, BCU - controller connection issue 04/04/08
BCU defective 04/04/08
Controller defective 04/04/08
ADF pickup roller motor defective 04/04/08
ADF pickup roller, connection or actuator damaged / defective 04/04/08
ADF HP sensor loose connection or defective 04/04/08
ADF main control board 04/04/08
ADF feed motor defective 04/04/08
Bottom plate HP sensor dirty or defective 04/04/08
ADF main control board 04/04/08
Finisher jogger HP sensor dirty or defective 04/04/08
Finisher jogger motor bound up or defective 04/04/08
Finisher main board defective 04/04/08
Finisher feed out error - magnetic catch missing on rear connector for staple tray unit 04/04/08
Stapler hammer motor error, replace stapler unit 04/04/08
Obstuction for stapler / positioning roller 04/04/08
Finisher main board defective 04/04/08
Check connections and harness 04/04/08
Exit guide plate motor bound or defective 04/04/08
Exit guide plate HP sensor defective 04/04/08
Solution Text Updated
Finisher main board defective 04/04/08
Shift jogger motor bound or defective 04/04/08
shift jogger motor HP sensor defective 04/04/08
Finisher main board defective 04/04/08
Shift jogger motor bound or defective 04/04/08
shift jogger motor HP sensor defective 04/04/08
Finisher main board defective 04/04/08
Shift jogger retraction motor bound or defective 04/04/08
Shift jogger retraction motor HP sensor defective 04/04/08
Finisher main board defective 04/04/08
Upper shift tray HP sensor defective 04/04/08
Upper shift tray motor bound or defective 04/04/08
Finisher main board defective 04/04/08
Corner stapler motor bound or defective 04/04/08
Corner stapler rotation motor bound or defective 04/04/08
Stapler movement motor bound or defective 04/04/08
Stapler HP sensor defective 04/04/08
Front booklet stapler motor bound or defective 04/04/08
Rear booklet stapler motor bound or defective 04/04/08
Upper tray lift motor bound or defective 04/04/08
Upper tray paper height sensor defective 04/04/08
Finisher main board defective 04/04/08
Lower tray lift motor bound or defective 04/04/08
Upper tray paper height sensor defective 04/04/08
Finisher main board defective 04/04/08
Pressure plate HP sensor defective 04/04/08
Pressure plate motor bound or defective 04/04/08
Return roller motor bound or defective 04/04/08
Return roller motor HP sensor defective 04/04/08
Finisher main board defective 04/04/08
Punch drive motor bound or defective 04/04/08
Punch HP sensor defective 04/04/08
Fold plate motor bound or defective 04/04/08
Fold plate HP sensor defective 04/04/08
Solution Text Updated
Booklet finisher main board defective 04/04/08
Stacker pressure plate motor bound or defective 04/04/08
Stacker pressure plate HP sensor 04/04/08
Booklet finisher main board defective 04/04/08
Punch motor bound or defective 04/04/08
Paper position sensor motor bound or defective 04/04/08
Folding unit bottom fence lift motor bound or defective 04/04/08
Clamp roller retraction motor bound or defective 04/04/08
Stack junction gate motor bound or defective 04/04/08
Cover interposer tray bottom plate lift motor bound or defective 04/04/08
Cover interposer tray bottom plate HP sensor defective 04/04/08
Coer interposer tray feed motor bound or defective 04/04/08
Z fold feed motor bound or defective 04/04/08
Z fold lower stopper motor bound or defective 04/04/08
Z fold upper stopper motor bound or defective 04/04/08
Stapler waste hopper full, empty hopper 04/04/08
Reload firmware 04/04/08
Controller defective 04/04/08
Controller options defective(P/S card, memory, ect.) 04/04/08
Self diagnostic error - reseat/replace opt mem dimm 04/04/08
file format converter error - SC occured during the storing of images, replaced file format board 04/04/08
Software Error - format hdd's 04/04/08
Scanner sag on operators side, see TSB #s B003-003, B003-0025R 04/04/08
[background on one side using DF] - adjust or shim left frame bracket that scanner assembley mounts on 04/04/08
[padlock displayed next to date / time] - password management for stored files set to unlock - user tools, 04/04/08
system, key op, sceeen 2/3 - set to do not unlock
[please wait displayed in copy mode other option may work OK] - reseat scanner interface cable at BICU 04/04/08
[overtoning] - reduce toner density - refer to B079 TSB 014R (3/26/04) or TSB B135 004 (3/31/04) 04/04/08
[background] - update BICU firmware to 1.13(B079) or 2.11 (B135) 04/04/08
replace conteroller 04/04/08
[digital lines/patterns overlay over copy image] - replace laser unit 04/04/08
[toner mark] - Change SP 3905-1 to 2 and 3905-2 to 5 or 10 04/04/08
[toner mark] - installed new style strippers and springs - TSB 010 04/04/08
[offsetting from fuser at 125-128mm] - reduce toner density - refer to B079 TSB 014R (3/26/04) or TSB 04/04/08
B135 004 (3/31/04)
[toner mark] - Refer to tsb 014 04/04/08
[duplex margin shift] - user tools - copier - edit - auto margin adjust for duplex - set to 0 04/04/08
Toner bottle mylars missing, part number A2323243 04/04/08
Toner bottle mylars missing, part number A2323243 TSB B003-027 04/04/08
Lines when reducing and using the DF - reset SP setting to default 04/04/08
reposition DF white plate - DF mispositioned 04/04/08
[black lines - op to non-op] - refer to tsb 008 for new charge roller parts 04/04/08
lift up on front left corner of scanner assembly 04/04/08
see TSB B079/B082-033, Toner Scattering 04/04/08
[mechanical counter not advancing] - replace IOB PCB 04/04/08
[mechanical counter not advancing] - reseat counter connections 04/04/08
[mechanical counter not advancing] - you must run at least 20 copies before the mechanical counter 04/04/08
starts counting
[toner spilling] - new style cleaning spring, TSB number 031 - part number AA062258, 2 required- 04/04/08
[toner spilling] - replace 2nd cleaning blade with new style - AD 04 11 05 04/04/08
see TSB B079/B082-033 Toner Scattering 04/04/08
jam condition will not clear, left most front door switch not wired correctly (2white wires 1 yellow) 04/04/08
right door interlock, see TSB B079-030 for seals to prevent reoccurence. &12042521, 2 & 1 on side , 04/04/08
12042529 1 & 2 on side &
SP 2 103 values are set too low. 04/04/08
mirror out of position in laser unit 04/04/08
[SC322] - pinch wires to upper right door switches - need to remove cover above fuser unit - 2 screws 04/04/08
[SMTP authentication] - SMTP Authentication not supported with this model. 04/04/08
[program quick dials] - press UT-system settings-key op tools tab-press next button-address book 04/04/08
management
[key op code reset] - SP 7 810, access code clear 04/04/08
Set defaults for scanner function. User Tools-Scanner Features-Basic Settings-Initial Setup 04/04/08
replace lower static brush in df, part # b4772143 04/04/08
replace CIS assembly 04/04/08
replace inner adf cover guide 04/04/08
adjust lower transport guide(black) tabs up to level guide 04/04/08
replace rear most width sensor 04/04/08
optional exit tray harness shorted and touching the frame 04/04/08
defective main psu 04/04/08
replace lcdc pcb 04/04/08
replace psu fuse 109 04/04/08
replace front door safety switch 04/04/08
Replace right tandem tray wiring harness, blows fuse 105 04/04/08
reset user tools / turn off machine 04/04/08
reseat all memory, sd cards, and connectors on controller pcb 04/04/08
update BCU firmware 04/04/08
replace HDD 04/04/08
replace motherboard 04/04/08
replace IPU/BCU Harness - B0655450 04/04/08
Solution Text Updated
repair wiring harness for copy tray sensor 04/04/08
replace controller PSU 04/04/08
replace main power supply 04/04/08
replaced 256rom chip 04/04/08
set sp 3904- 1 to 1 and restart unit 04/04/08
Operation panel went blank/updating firmware, Replaced operation panel 04/04/08
load NCS firmware v4.08 or higher 04/04/08
Reformat HDD 04/04/08
check SP 5118 - copy disable 04/04/08
replace Power Supply 04/04/08
Op Panel dusplays foreigh language - BCU dip switch setting 6 on 7,8 off 04/04/08
Fusing Lamp Error - Separate fuser lamp wires at rear of fuser unit 04/04/08
Fusing Lamp Error - turn AOF (auto off feature) to off 04/04/08
replace thermostat per TSB b140-106 04/04/08
replace fuse FU107 on PSU 04/04/08
Pressure roller lift motor defective 04/04/08
BICU / ADF communication Error - replaced adf MPCB 04/04/08
DF CIS cable shield touching CIS PCB, ran cable correctly 04/04/08
harness for interval sensor damaged 04/04/08
engine start up error - replace BCU 04/04/08
Engine start up error - check fuse 103 on main psu 04/04/08
Engine starrt up error - replace tandem tray height sensor AW020120 04/04/08
controller start up error - reseated controller board to motherboard 04/04/08
controller start up error - replaced motherboard and ram as a set 04/04/08
controller start up error - replace HDD 04/04/08
controller start up error - replace controller board PSU 04/04/08
SC 672 - replace mother board B1405218 04/04/08
controller start up error - optional 256 meg memory dimm bad 04/04/08
Controller start up error - replace ethernet pcb 04/04/08
Controller start up error - set sp mode 3904 to 1 04/04/08
Controller start up error - replace controller board 04/04/08
ADF bottom plate motor error - replaced bottom plate lift motor and DF main board as a set 04/04/08
install optional memory when installing printer / scanner option 04/04/08
install or reseat controller and motherboard memory 04/04/08
Fatal kernal error - reload system software 04/04/08
Self diagnostic error - replace NVram 04/04/08
check paper lift motor tandem tray blowing fuse 103 04/04/08
Solution Text Updated
HDD start upp error - Replace Hard Drive 04/04/08
formatt/ replace HHD 04/04/08
address book data error - reset SP5846-50 04/04/08
replace HDD 04/04/08
HDD mail send data error do sp 5832-007 to reformat mail data. 04/04/08
mechanical total counter - replace BCU board 04/04/08
Software Error - reload firmware 04/04/08
IC31 should be swaped to the new board 04/04/08
replace BICU 04/04/08
Software Error - reseated connections on operation panel 04/04/08
scanner noise - replace scanner motor 04/04/08
replace ADF slit glass pressure plate guide mylar 04/04/08
adjust DF hinge to square DF to glass 04/04/08
2 tray output not shown set SP 6901 04/04/08
repair toner supply motor harness 24vdc line on toner hopper 04/04/08
replacing opu board 04/04/08
reformat HHD 04/04/08
replace HDD 04/04/08
check HDD cable connections 04/04/08
bates stamp(stamp text) activation sp 5227-220 set to 1 04/04/08
set sp mode 2972 to 0 04/04/08
replace broken/missing positioning roller drive belt 04/04/08
upgraded the finisher firware to the latest 04/04/08
replace grey interface harness GBC > finisher 04/04/08
install gbc to right side of sr5000 04/04/08
1 bin tray jams second page with controller installed - TSB 015 update BICU SD Card firmware to 0.04 or 04/04/08
higher
rear side of copy dirty - increase sp 2301-004 04/04/08
part questions 04/04/08
general specs questions 04/04/08
Solution Text Updated
dev p/n B1219640 toner G= 89896, L= 717-0212, R= 888215, S= 9896 04/04/08
1 bin tray jams second page in with controller - upgrade BICU SD Card firmware to 0.04 or higher 04/04/08
[master material - not clamping to drum] - replace thermal head drive PCB. 04/04/08
[multy sheet feed] - replace feed and separation rollers and separation pad 04/04/08
[paper feed, multy or stack feeding] - separation roller 04/04/08
adjust pressure timing 04/04/08
[margin shift] - check dip switches on video interface board on, on, on, off 04/04/08
[E01] - drive mechanism loaded down 04/04/08
[E06] - replace main motor 04/04/08
[E12] - FU 101 on main board 04/04/08
Solution Text Updated
[E12] - pressure plate drive motor 04/04/08
[E13 scanner home position] - replaced main board 04/04/08
[FU 3 opens] - pressure plate motor - PN C2178447 04/04/08
[blown fu600] - replace MPU 04/04/08
[operation panel lights but copier appears dead] - main board 04/04/08
[operation panel lights but copier appears dead] - replace power supply unit. 04/04/08
[black copies] - AD conversion PCB 04/04/08
[black copies] - check dip switch setting on MPC B 04/04/08
[blurry image] - master processing board 04/04/08
[stretching copies in sub scan direction.] - master wraped around platen roller 04/04/08
[lead edge of copy compressed using DF only] - set sp 6-901-1 to 620 (default) 04/04/08
[over inking] - perform ink detect adjustment per FSM 04/04/08
[image shows through from back of copy] - use thicker originals 04/04/08
[master material - wrinkeled] - second paper feed adjustment 04/04/08
[master material - cut short] - replace master feed clutch 04/04/08
[making a master F jam and drum continues to rotate] - replace master eject switch assembly, rotational 04/04/08
sensors
[master eject jam indication no master material present] - inspect or replace master eject sensor 04/04/08
[master - end not detected] - replace master material with different lot 04/04/08
[paper table does not lift] - replace main board and paper lift board 04/04/08
[E02] - replace AC drive board and refer to TSB 2105/2200 - 010 04/04/08
[E06] - main motor 04/04/08
[ink on lead edge - transfer to copy] - install tape under tetron screen at lead edge 04/04/08
[jams at registration sensor, more frequent at higher speeds] - replace second feed roller 04/04/08
[master eject jams] - refer to service bulletin 10 04/04/08
[E06] - main board 04/04/08
[all lights on op panel lit-E06 displayed] - check all drum position sensors-wire pinched to ground 04/04/08
[skewed images - worsens as copies run] - ensure duplicator is on level floor, prevent frame shifting 04/04/08
[spots on image - lead edge] - (field fix)sp paper clamping in normal mode 6-101-2 set to off 04/04/08
[spots on image - solid areas] - replace master material with type JP 50 04/04/08
[blotchy images] - adjust printing pressure see page 6-80+ 04/04/08
[master material - wrinkeled] - check pressure drum home position-special tools C2299000 04/04/08
[master material - wrinkeled] - check pressure front and rear, should be the equal 04/04/08
[master materail - lead/trail edge damaged] - Inspect master vaccum fan, clogged or not working 04/04/08
[master materail - lead/trail edge damaged] - replace cutter assembly C2292209 04/04/08
Solution Text Updated
[master materail - lead/trail edge damaged] - replace or adjust master edge sensor 04/04/08
adjust master edge sensor 04/04/08
[noise - pressure cylinder] - check mechanical timing 04/04/08
[noise - general] - replaced main motor drive gears 04/04/08
[main motor gear beaking] - check mechanical timing 04/04/08
[pressure cylinder gauged when copying envolpes] - replace pressure cylinder C2293001 04/04/08
[jam - 10x14 envelopes] - product limitation, envelopes can not bend to stick to transport 04/04/08
[False Jam B] - clean or replace paper exit sensor 04/04/08
[jam - feed in] - cram memory 04/04/08
[feed in jams only during proof / start up] - registration sensor 04/04/08
[feed in jams only during proof / start up] - rom C231 5107D, available on TSC site C231MP1D.exe- TSB 04/04/08
C231-006
[jam - tray 2] - set correct paper size in user tools 04/04/08
[Jam registration roller] - refer to TSB C22 9 007 04/04/08
[Jam registration roller] - replace registration roller 04/04/08
[Jam registration roller] - tighten reg motor set screws 04/04/08
[jam - paper jam - paper are reg. roller] - perform Press roller lock lever adjustment-FSM 6-30 04/04/08
[jam - paper jam - paper are reg. roller] - reg sensor, clean sensor and patches or replace sensor 04/04/08
[jam - registration roller] - Replace toner cartridge. 04/04/08
[master eject motor does not work] - inspect 24 vdc to master eject motor at main board 04/04/08
[master eject misfeed indication no master on drum] - Inspect or replace First drum position sensor 04/04/08
[SC 05-55 clamper close position sn remains on when closing] - jammed drum guide drive 04/04/08
[SC05-61] - defective drum position sensor 04/04/08
[SC06-00 pressure plate does not move home to eject position] - pressure plate drive shaft bushing not 04/04/08
seated
connectors for feed start and press cylinder encoder reversed 04/04/08
[SC07-03] - defective feed pressure detection PCB 04/04/08
[SC07-06] - defective feed pressure detection PCB 04/04/08
[SC07-12] - defective separation pressure board 04/04/08
Replace Job seperator motor 04/04/08
Solution Text Updated
[SC30-01] - defective drum position sensor 04/04/08
[SC0720 feed start sensor remains off] - defective drum position sensor 04/04/08
[11 x 17 double count] - set SP2 22 to 2, all paper sizes count twice, normal 04/04/08
[constantly adding ink] - check CN 106 on MPU 04/04/08
[not adding ink] - field fix adjust VR1 01 until LED 101 just turns off 04/04/08
[false add ink indication-unit cycles for 30 seconds] - ink past 18 month shelf life, replace ink 04/04/08
[not adding ink] - perform ink detect adjustment 04/04/08
[false add ink indication-unit cycles for 30 seconds] - replace fuse 102 on MPU 04/04/08
[false add ink indication-unit cycles for 30 seconds] - replace ink cartridge -nozzle cocked not seating- 04/04/08
[constant please wait at power on-drum makes 1 rotation] - replace lamp stabilizer PCB 04/04/08
[prints until out of paper, regardless of copy count] - second feed timing sensor 04/04/08
[unit free runs at power on-drum rotates] - connector on drum sensor -at 1-00 position-blue is on rightl 04/04/08
[display is in wrong language] - user tools system settings/number 5 language selection 04/04/08
[blank image - partial blank areas] - paper table harness on machine side 04/04/08
[void areas] - refer to TSB C235/C244-011 04/04/08
[image shift - side-side main scan direction] - check/replace image shift home position sensor 04/04/08
[TC II ink transfers from first drum to second] - Must feed paper in landscape direction 04/04/08
[ink leaking from edge of master] - replace drum metal screen shield P/N C23 624 98 04/04/08
[light image - on master] - clean screens and inspect thermal head voltage 04/04/08
[black lines - op to non-op] - replace ink roller inside drum unit 04/04/08
[varying registration] - Scissors gear position adjustment 04/04/08
[ink on side edge of copy paper at the non operator side] - max allowable prints per master is 2000 04/04/08
[TC 2 jams at first drum pick off pawl] - retime air pumps page 3-17 in FSM 04/04/08
[interface kit] - Type 85, EDP # 205706 04/04/08
Unable to set up NFS share. Solution was to use a Windows based browser, tech was using Linux based 04/04/08
browser.
replace nvram x2 part B1959590 04/04/08
chech dipswitches on controller board 04/04/08
replace IPU board 04/04/08
[internal test stuck on display] - NVRAM clear 04/04/08
[colors not lining up and registering properly] - replace PCU 04/04/08
[directional banding] - replace DTM 04/04/08
[color banding - intermittent yellow page] - replace PCU 04/04/08
[color banding - horizontal rainbow bands and color shift] - replace PCU refer to TSB G 0 24 10 04/04/08
[directional banding] - replace photoconductor 04/04/08
[white lines - new PCU install] - Print several pages in order to reduce lubricant residue. 04/04/08
[smeared image] - Clean or replace Transfer Belt Cleaning Solenoid. 04/04/08
[smeared image] - replace photoconductor 04/04/08
[streaks on images - any or all colors on prints] - Clean charge corona, grid and casing. 04/04/08
[streaks on images - oil] - dirty fuser cleaner 04/04/08
[streaks on images - any or all colors on prints] - replace corona assembly included in waste toner kit 400 04/04/08
3 43 replace as set
[streaks in the printed image caused by defective PCU] - replace PCU 04/04/08
[streaks on images - any or all colors on prints] - replace PCU 04/04/08
[uneven print density, random black background] - replace PCU 04/04/08
[SEF letter printing By Pass feed] - not supported - engine limitation specification 04/04/08
[noise - general] - check dev units. 04/04/08
[noise - broken drive joint] - replace drive joint, part number G0121251 04/04/08
[00XX-XXXXXXXX error- displayed at operation panel.] - reflash controller firmware or replace controller 04/04/08
[print driver download, configuration, setup assistance] - assist in driver download and installation 04/04/08
[can not print configuration page] - nv ram clear 1, service mode , printer, service mode, level E 04/04/08
Solution Text Updated
[0301-XXXXXXXX error displayed at operation panel.] - Reload bootrom.sys. 04/04/08
[0301-XXXXXXXX error displayed at operation panel.] - Reseat or replace optional memory / option DIMM 04/04/08
[print driver download, configuration, setup assistance] - assist in driver download and installation 04/04/08
[EFI DIMM error 0x1820 (system DIMM not found)] - printer name or print queue = xjdirect (lowercase, 04/04/08
no spaces) / xjprint if HD installed
[LPR print que name] - xjdirect (case sensitive). The xjprint and xjhold queue names can only be used 04/04/08
with the hard disk option.
[SMB printing set up assistance.] - assisted with operation 04/04/08
[load paper error when printing from bypass] - set bypass to correct paper size, hit menu, down arrow 9x 04/04/08
to printer setup, hit enter 3x, select size with arrow keys, hit enter
[line type resetting in landscape mode on PCL menu] - upgrade controller firmware to 1.09 or higher 04/04/08
[SC610] - replace transfer roller position sensor, MCU, harness, or transfer roller clutch 04/04/08
[Blank LCD display and error indication] - replace LCD display 04/04/08
[open front cover, remove jam error] - remove fusing unit, reattach loose paper jam sensor on the side of 04/04/08
the fusing unit
[missing part of image when printing from bypass] - set bypass to correct paper size, [menu], [job 04/04/08
control], enter, [paper input], enter, scroll to [paper size], select bypass
[lines, smudges on image] - AIO needs replacement 04/04/08
[envelopes] - will feed most types of envelopes, but not all guaranteed 04/04/08
reload driver test functionality - email me when you get this. 04/04/08
[LPR printer name] - assist with general network printing issues 04/04/08
[dropping off the network] - upgrade controller and NIB firmware to the latest, set NIB speed to 10 MB 04/04/08
[general network printing installation/setup questions] - assist with general network printing issues 04/04/08
[general network printing installation/setup questions] - assist with general network printing issues 04/04/08
Solution Text Updated
[S C 500 main motor error] - engine drive board. 04/04/08
[S C 71 - transfer drum rotation error] - ensure unit is on a flat, level, stable surface 04/04/08
[SC71] - ensure unit is on a flat, level, stable surface 04/04/08
[SC71] - Place the three wedges packed with machine under feet of printer (RTB G033-006) 04/04/08
[SC76] - Attach spacers as per TSB G033-006 04/04/08
Solution Text Updated
[SC76] - Level out / stabilize the printer (RTB G033-006) 04/04/08
[SC76] - replace PCU - supply item number 400 320 04/04/08
[add toner condition constant displayed] - check right door switch bracket. May be mounted incorrectly 04/04/08
[add toner condition constant displayed] - ensure that the toner supply shutter is open. 04/04/08
[add toner] - ensure that the toner supply shutter is open. 04/04/08
[3 hole punch skews] - excessive paper curl - turn paper over in tray 04/04/08
[Shift tray deactivation.] - Cannot be disabled, use proof tray or the internal tray. 04/04/08
[shift tray over drives up/down] - check shift tray position senor is properly positioned 04/04/08
[Washed out prints] - ensure that the toner supply shutter is open. 04/04/08
[Washed out prints] - replace LDDR 04/04/08
[jam code 58 when feeding 11 x 8.5 through the bypass.] - 11 x 8.5 not supported through the bypass 04/04/08
[envelope printing] - menu, job control, paper input, tray paper size, tray 2, select paper size 04/04/08
LCD is blank (dead), replace controller board 04/04/08
[displays load 8.5 x 11 instead of 11 x 8.5 that tray is set] - displays load 8.5 x 11 instead of 11 x 8.5 that 04/04/08
tray is set for under investigation; set of tray one default
[background] - replace AIO. 04/04/08
[Remove misfeed internal path, with no paper present.] - Use compressed air to blow out registration 04/04/08
sensor actuator under the AIO.Toner build up at registration sensor pivot point.
[print driver download, configuration, setup assistance] - assist in driver download and installation 04/04/08
[add SEF displays instead of LEF using PCL drivers no paper] - change PCL driver for tray one instead of 04/04/08
auto select if only have one tray
[SC326 2nd laser sycn error] - laser sync detector board out of position. 04/04/08
[SC545] - enter engine service mode (fusing unit clear) and press #. 04/04/08
[envelopes wrinkle] - use only recommended number 10 envelope- quality park type #9008; load 10 at a 04/04/08
time max
S C 541 unstable fusing temperature, reset SP 5 810 and press # when execute is displayed press # then 04/04/08
escape, power machine off/on
S C 541 unstable fusing temperature, reset SP 5 810 and press # when execute is displayed press # then 04/04/08
escape, power machine off/on
color registration error, misaligned color output, replace High Power Voltage Supply Board 1r 04/04/08
S C 541 unstable fusing temperature, reset SP 5 810 and press # when execute is displayed press # then 04/04/08
escape, power machine off/on
S C 541 unstable fusing temperature, reset SP 5 810 and press # when execute is displayed press # then 04/04/08
escape, power machine off/on
empty stapler waste tank 04/04/08
PM Counter Reset - On OCP goto SETUP - SERVICE - More Options - PM Counter Reset 04/04/08
perform detach voltage adjustment 04/04/08
Run diag "D1" - solenoid does not energize - replace FS104 P/K P/N G8501056 04/04/08
Memory address 5796h needs to be set to 01 and Dip switch on finisher needs tobe set to "L" for CP411 04/04/08
board
Memory address 9756h needs to be set to 01 and Dip switch on finisher needs tobe set to "L" for CP411 04/04/08
board
CPxxx DIP SW2 3 & 8 must be on 04/04/08
perform detach voltage adjustment 04/04/08
Replace board on HCF 04/04/08
Check HCF interlock switches 04/04/08
error code E9, replace OPC belt sensor, check connector for damage, check OPC belt for markersfor 04/04/08
[terminator question] - Terminator is not needed. To enable internal termination on scanner, set 04/04/08
dipswitch 3 to up position (ON).
Can't input DNS IP address, disable DHCP via menu in op panel, User Tools-System Settings-Network 04/04/08
Boot, set to None.
default password for web interface, user name = scanner (lowercase), password = password (lowercase) 04/04/08
[displays close bypass or insert paper into bypass] - check that bypass is not selected in application or 04/04/08
driver
[different paper for first page doesnt switch trays] - use same paper size and direction 04/04/08
[LPR print queue name.] - PORT1 (all caps) 04/04/08
[LPR print que name] - PORT1 (all caps) 04/04/08
[general information] - advise on specifications 04/04/08
[10-40 NIC fax error code] - Program IP address of NIC fax in LAN settings 04/04/08
Solution Text Updated
[10-65 NIC fax error code] - assisted with operation 04/04/08
[12-52 NIC fax error code] - check network connections to ScanRouter PRO station. 04/04/08
[10-62 NIC fax error code] - Machine finds POP server but logging in disabled. Delete user name and 04/04/08
password of the POP server in the machine, recreate new.
[SC2700] - remove NIB from the printer, turn power off / on. perform NIB reset procedure, refer to G031 04/04/08
FSM page 10-8(NVRAM factory reset)
[SC920 laser unit failure] - make sure that mechanical laser shutter is open 04/04/08
[SC920 laser unit failure] - replace laser unit 04/04/08
[SC922 fusing unit failure] - Reset fusing error by changing bit 0 of printer switch 01 to 1. 04/04/08
[SC923 hexagonal mirror motor failure] - replace polygon mirror motor 04/04/08
[program groups] - hit user tools, 1 fax, 1 program, 03 groups, enter group #', hit next, enter number, hit 04/04/08
ADD, use others key to put in quick #.
[program quick/speed dials] - 5000l, quick dial, press user tools, 1 fax, 1 program /delete, 01 program 04/04/08
quick dial
[no ink, replace cartridge indication.] - ram clear and function 87( ink end sensor reset) 04/04/08
[LCD displays external hand set] - 2 wire phone cord 04/04/08
[remove printout-check cassette] - USA country code/bit switch 2 04/04/08
[remove print out, check cassette size indication.] - reprogram the country code (bit sw.02 00010001) for 04/04/08
USA.
[blank image] - install capacitor (part# 1643 0100) see TSB- fax800-022 04/04/08
[overlap print] - TIJ 04/04/08
[white lines - print mode] - ink cartridge 04/04/08
[clear original] - freed stuck sensor 04/04/08
[erratic add toner, close cover display] - FCU 04/04/08
[add toner condition constant displayed] - install toner correctly 04/04/08
[toner supply motor never comes on] - FCU 04/04/08
[close doors/covers indication] - FCU 04/04/08
[clear copy] - clear paper jam 04/04/08
[powers off when closing cover] - FCU 04/04/08
[operation panel (lcd-led) blinks during print] - master unit 04/04/08
[Locks up with Storing in the LCD when scanning originals.] - replace ADF sensors 04/04/08
[image streched] - clean feed rollers 04/04/08
[add toner indication] - interlock switch 04/04/08
[add toner indication] - quenching lamp contacts on the DV unit or CTM 04/04/08
[blank display after installing hard disk option.] - Reverse connectors on hard disk to HD interface harness. 04/04/08
Solution Text Updated
[close doors/covers indication] - close all doors and covers 04/04/08
[no power] - FCE 04/04/08
[cannot enable functions requiring optional memory] - incorrect (type 100) memory option, use type 140 04/04/08
[Cant transmit from memory after hard disk installation.] - replace hard disk 04/04/08
[0-05 (9-22) Fusing unit failure] - 4700L change data at rAM address 4805AF to 00 04/04/08
[0-05 (9-22) Fusing unit failure] - 4800L change data at RAM address 4808C7 to 00 04/04/08
[no image sample on reports] - turn off parallel memory TX, user switch 07, bit 2 = 0 04/04/08
[Unable to dial from memory] - Change NCU parameters 17 and 18 from 100 to 200, DTMF tones ON/OFF 04/04/08
time.
[Unable to dial from memory] - replace FCE 04/04/08
[clear copy indication] - clear jam from paper drawer p. 208 04/04/08
[printer interface setup] - program defaults 04/04/08
[10-62 NIC fax error code] - Change Login Password in LAN parameters to upper case (shift key). 04/04/08
[10-65 NIC fax error code] - Upgrade NIC Fax PCB ROM. 04/04/08
[Operation panel LEDs blink when printing.] - replace development unit 04/04/08
[enable pstn mode] - Press function 60, 2222, function 73, enable PSTN, then use function # to switch 04/04/08
between modes.
[program - miscellaneous] - program defaults 04/04/08
[clear original] - clean seperation rollers 04/04/08
[add toner condition constant displayed] - CTM quenching lamp contact 04/04/08
Solution Text Updated
[add toner condition constant displayed] - FDU - replace 04/04/08
[add toner condition constant displayed] - replace toner end sensor 04/04/08
[constant add paper indication] - reseat connector on paper end sensor 04/04/08
[machine locks up with storing to memory displayed on LCD] - replace fax expansion memory card 04/04/08
[memory key does not light] - erase ten key pad number from groups using function 33 p.202 04/04/08
[no power when covers are open.] - replace harness - main motor part number H 55 15 31 2 04/04/08
[LCD is all gray and operation panel does not function] - FCE 04/04/08
Solution Text Updated
[LCD is all gray and operation panel does not function] - FDU - replace 04/04/08
[operation panel keys inoperable, numbers appear in the LCD] - replace operation panel PCB 04/04/08
[Machine prints error report until cassette is empty.] - Perform ram reset via FCE battery switch. 04/04/08
[0-02 (9-22) Fusing unit failure] - clear error by changing ram address 8 0 0 3 3 C to data 0 0. 04/04/08
[0-05 (9-22) Fusing unit failure] - clear error by changing ram address 8 0 0 3 3 C to data 0 0. 04/04/08
[0-05 (9-22) Fusing unit failure] - rotate interlock switch 180 degrees and reinstall 04/04/08
[0-07 (9-22) Fusing unit failure] - clear error by changing ram address 8 0 0 3 3 C to data 0 0. 04/04/08
[unable to receive faxes on correct paper size.] - Disable specified cassette selection. 04/04/08
[scans black vertical band because of black build up on CIS] - Install modifed separation plate. 04/04/08
Solution Text Updated
[scans black vertical band because of black build up on CIS] - Install modified CIS mylar. 04/04/08
[Unable to dial from memory] - Change NCU parameters 17 and 18 from 100 to 200, DTMF tones ON/OFF 04/04/08
time.
[Heavy background (kattsumari)] - development unit 04/04/08
[light image] - Clean toner shield lens with a soft cloth. 04/04/08
[cassette removal breaks bypass feed sensor] - install spacer H 5 1 6 3 4 7 6 on paper cassette. 04/04/08
[9- 07 error code no paper feed] - Reseat gear box assembly. 04/04/08
Solution Text Updated
[Double feeding] - FDU 04/04/08
[delivery jams indicated transport seems to be moving slow] - freed stuck sensor 04/04/08
[ECP issues w/COMPAQ PCs in WIN 95 w/HP4L driver] - view readme.txt file on Win95 CD in the 04/04/08
drivers\lpt directory. copy LPT.vxd to C-\Windows\system, to resolve printing issues.
[driver install] - assist in driver download and installation 04/04/08
[driver install] - setting up printer p.4-7 in printer interface manual 100/130 04/04/08
[unable to use printer indication] - Program correct data at ram address 8 0 7 A 0 0. 04/04/08
[used as program/function appears when programming quick dial] - 2700L p.100, function 34 to erase 04/04/08
program
[used as function/program when programming a quick dial] - p. 52, used function 34 to erase program 04/04/08
[reports on/off] - Result reports function 6222263 Yes,Yes, Sw03 digit 0and5 p.171 04/04/08
[black vertical lines on copies made thru the ADF] - clean scanner 04/04/08
[clear original lit] - adjusted feed mechanism 04/04/08
[feeds original part way and copies blank, and it repeats.] - FDU 04/04/08
[original skew when exiting the ADF] - pressure spring/shaft holder - TSB 10 update 2 04/04/08
[add toner condition constant displayed] - FDU 04/04/08
[add toner condition constant displayed] - quenching lamp contacts 04/04/08
[add toner condition constant displayed] - replace cartridge 04/04/08
[close doors/covers indication] - close all doors and covers 04/04/08
[close doors/covers indication] - close long narrow door built into front (fuser) cover 04/04/08
[no power] - FDU - replace 04/04/08
[no power] - power off/on 04/04/08
Solution Text Updated
[no power when covers are closed] - FDU - replace 04/04/08
[LCD is all gray and operation panel does not function] - FCE 04/04/08
[transmit and copy all black through the ADF only] - Clean and lubricate CIS guide wheels and shafts. 04/04/08
[transmit and copy all black through the ADF only] - clean and lubricate the scanner rail with launa oil 04/04/08
[transmit and copy all black through the ADF only] - image sensor 04/04/08
[not printing / print issues] - IEEE 1284 bi-directional cable recommended 04/04/08
[Printing garbage from PC] - IEEE 1284 cable recommended 04/04/08
[Scanning Procedure] - Fx10 - OCR- Start, Programs, Caere Applications, Omnipage Limited Edition 04/04/08
[Scanning Procedure] - Fx10 - Start, Programs, Office Styler T10 Tools, Control Panel, Quick Scan Icon 04/04/08
[receive blank] - p. 51, open top cover, remove toner, install new OPC 04/04/08
[blank image - receive] - p. 51, open top cover, remove toner, install new OPC 04/04/08
[void areas on image] - Reseat torsion spring, part number H5292149. 04/04/08
[black lines - TX] - Perform shading adjustment service function 10. 04/04/08
[black lines - vertical] - Move machine away from window. Sunlight exposing drum. 04/04/08
[black lines - vertical - TX/RX] - Perform auto shading adjustment. 04/04/08
[black lines - vertical] - replace O P C belt 04/04/08
[white lines] - clean scanner 04/04/08
[clear copy lit] - replace registration sensor 04/04/08
[clear copy, no error code] - replace sensor board 04/04/08
[jam - transfer roller] - clear paper jam 04/04/08
[jam - transfer roller] - check position of transfer belt release lever 04/04/08
[jam - transfer roller] - transfer roller position clutch 04/04/08
[winstyler T175 software installation] - software is Win98 compatible 04/04/08
[jam - skewing] - reallign feed rollers 04/04/08
[reports on/off] - p66 - 68, function 6 22 22 63, switch 03 bit 0 and 5 04/04/08
[add toner condition constant displayed] - check if toner end sensor is spring loaded, check CN13 pin 2 04/04/08
for 5 V with the toner cartridge in. replace FCU as a last resort.
[Defective operation panel LCD new out of box.] - replace operation panel assembly 04/04/08
[OP-Port display is in forgein language] - press UT >scroll to 5.language>press OK>choose English>press 04/04/08
OK.
[0-05] - check fusing lamp for continuity. 04/04/08
[0-09 fusing error code] - Clear fusing error by changing printer switch 01 bit 0 to 1. 04/04/08
[problems transmitting to HP 3150] - Disable JBIG or set com bit sw 00 bit 0=0, bit 1=1, bit2=0, bit 3=1, 04/04/08
bit5=0, bit 6=0 (HP does not support JBIG)
[problems transmitting to HP 3150] - program number as a quick dial and set dedicated tx parameter 04/04/08
switch 04 bit 5 = 0 for that quick dial..
[Reports print on legal paper instead of letter.] - This is normal operation for firmware below k 04/04/08
[RX documents on 14 inch paper with LCT installed, tray 1=14] - make sure that user SW 8 bit 4 set to 0 04/04/08
[problems transmitting to HP 3150] - program in quick dial and set dedicated tx parameter Sw 04 bit 5 = 04/04/08
0.
[Unable to dial from memory] - Delete some 10 keypad numbers. 04/04/08
[clear copy indication] - replace old paper feed roller and shaft with new style parts H5353151 and 04/04/08
H5353153
[printer interface setup] - assisted user in setting up drivers 04/04/08
[SC221] - replace laser unit 04/04/08
[SC552] - advised to replace high voltage power supply. 04/04/08
[SC556] - replace power pack. 04/04/08
[E913] - LD or interlock failure happens 04/04/08
[SC922] - set printer switch 01 bit 0 to a 1, power off 04/04/08
[changing the number of rings for auto receive] - funct 6, 2222, yes, yes, rgt arrow/option key 6 xs to 04/04/08
number of rings, no to clear, input number, yes to program.
Solution Text Updated
[enable pstn mode] - p.55, enabled PSTN mode, function 6222273 04/04/08
[program group dial] - function 33 04/04/08
[program groups] - function 33 04/04/08
[adjust paper size settings] - 2000L, set paper size, function 36, yes, use arrow keys to select proper size, 04/04/08
yes, function, p. 103
enabling nonsecure mode, Function 6 2222 73, use right arrow key to select Enable, press Yes 04/04/08
replace quenching lamps 04/04/08
set second line to rx only, Comm Sw 16 bit 5 = 1 04/04/08
Printer Interface web password, sysadm all lowercase 04/04/08
scanrouter setup/ general questions, ensure System sw 02 bit 2=1, ensure NICFAX IP address is added as 04/04/08
an I/O device in ScanRouter Admin Utility, must be added manually, not browsed
turn off/on tx report, UT-Fax Features-Key Op Tools-2222-OK-Parameter Settings, scroll to switch 03, 04/04/08
change bits 0 & 5
Menu>Fax Setup>MSG Confirm 04/04/08
perform head cleaning and flushing 04/04/08
Adjust charge grid voltage using code 05-38 04/04/08
SP 5-810, select 1 then hold down halftone and press # 04/04/08
Reset fuser code, use SP5-810, set to 1, then hold Original Type and OK keys down at the same time 04/04/08
SP modes 3501-003 set as 2, & Lower value in 3531 & 3551 04/23/08
Wireless LAN error - defective Wireless LAN card 04/23/08
Wireless LAN error - Replace Controller PCB 04/23/08
Wireless LAN card error - replace Wireless LAN card 04/23/08
Wireless LAN error - Replace Wireles LAN card 04/23/08
Wireless LAN error - Replace Controller PCB 04/23/08
Solution Text Updated
Wireless LAN error - Reseat Wireless LAN card 04/23/08
Wireless LAN error - replace Wireless LAN card 04/23/08
USB interface error - replace controller PCB 04/23/08
HDD start up error - Replace HDD 04/23/08
HDD start up error - reformat HDD 04/23/08
SBU communication error (-2), replace SIO board 04/23/08
GASBU reset error (-3), SBU defective 04/23/08
Seperation output error, high Voltage power pack defective 04/23/08
Seperation output error, IOB defective 04/23/08
Seperation output error, Check harness and connections 04/23/08
Toner transport motor error, Toner transport motor defective 04/23/08
Toner transport motor error, 24 v fuse on PSU 04/23/08
Toner transport motor error, Check harness and connections. 04/23/08
Dev bias output error, High voltage power pack defective 04/23/08
Dev bias output error, Drum or developer unit defective 04/23/08
Dev bias output error, Check harness and connections 04/23/08
Paper transfer bias error, Image transfer belt unit defective 04/23/08
Paper transfer bias error, Paper transfer unit defective 04/23/08
Paper transfer bias error, High voltage power pack defective 04/23/08
Paper transfer bias error, Check harness and connections 04/23/08
Temp / Humidity sensor error, Temp/ Humidity sensor defective 04/23/08
Temp / Humidity sensor error, Check harness and connections 04/23/08
Paper tray 1 error, Tray lift motor defective 04/23/08
Paper tray 1 error, Tray lift sensor defective 04/23/08
Paper tray 1 error, IOB defective 04/23/08
Paper tray 1 error, Bottom plate lift mechanism bound or defective 04/23/08
Paper tray 1 error, Check harness and connections 04/23/08
Paper tray 2 error, Tray lift motor defective 04/23/08
Paper tray 2 error, Tray lift sensor defective 04/23/08
Paper tray 2 error, IOB defective 04/23/08
Paper tray 2 error, Bottom plate lift mechanism bound or defective 04/23/08
Paper tray 2 error, Check harness and connections 04/23/08
-01, -02 PFU error, Tray lift motor defective 04/23/08
-01, -02 PFU error, Tray lift sensor defective 04/23/08
Solution Text Updated
-01, -02 LCT error, Stack transport clutch defective 04/23/08
-01, -02 LCT error, Tray motor defective 04/23/08
-01, -02 LCT error, End fence home position sensor defective 04/23/08
-01, -02 Check harness and connections 04/23/08
-01, -02 error, Tray lift motor defective 04/23/08
-01, -02 error, Tray lift sensor defective 04/23/08
-01, -02 error, Check harness and connections 04/23/08
Drive unit fan error, Drive unit fan motor defective 04/23/08
Drive unit fan error, BICU defective 04/23/08
Vent fan error, (left side) Front or rear fan defective 04/23/08
Ventilation fan error, BICU defective 04/23/08
Toner supply tube fan error, Fan defective 04/23/08
Toner supply tube fan error, BICU defective 04/23/08
Fusing exit sensor fan error, Fan defective 04/23/08
Fusing exit sensor fan error, BICU defective 04/23/08
PSU fan error, Fan defective 04/23/08
Controller fan error, Fan defective 04/23/08
Heat roller thermistor error, Thermistor defective 04/23/08
Heat roller thermistor error, Thermopile defective 04/23/08
Check harness and connections 04/23/08
Heat roller warmup error, Thermistor defective 04/23/08
Heat roller warmup error, Thermopile defective 04/23/08
Heat roller warmup error, Lamp defective 04/23/08
eeprom part number VR340026 - 4/2008 04/23/08
(void areas) refer to tsb C235/C244 ? 029 04/23/08
replace thermal head 04/23/08
after replacing mpu board check sp 2-4 set to 249-52 04/23/08
dead machine, green OP Panel LED is out, check for pinched wire by isolating components 04/24/08
SC 870 after HDD replacement, dealer using third party HDD 04/24/08
wrong BICU installed, correct *board reads EXP in parts catalog 04/24/08
Use type 30w developer 04/24/08
Adjust SP Mode 2926-2 to 7, & 2926-4 to 0 04/24/08
blank image - Replace developer unit. 04/24/08
lamps stay on and SC 544, replace PSU 04/24/08
flipped paper roll over 04/24/08
repair drum drive 04/24/08
Plotbase displays "Call Service" and SC 330, set SP5 137 to 0 (disable) 04/24/08
replace entire roll feed unit 04/24/08
white lines lead to trail - Clean white plate 04/24/08
see TSB B286/289 -3 04/24/08
copying displayed with no operation - reset roll feeder. 04/24/08
Replace HDD 04/24/08
Reformat or Replace HHD array 04/24/08
Replace Controller PSU 04/24/08
Replace Controller PCB 04/24/08
Solution Text Updated
Inspect HDD harness and connectors 04/24/08
Replace HDD 04/24/08
Replace HDD 04/24/08
SD card error - replace printer scanner card 04/24/08
SD card error - printer scanner card not installed correctly 04/24/08
SD Card Error - Replace Printer Scanner SD card 04/24/08
dead machine, check fuse 91 on psu 04/24/08
dead machine with no green LED isolate components to check for short. 04/24/08
waste toner full will not clear - check waste sensor with SP 5-803-13 bit 3 (0 not full, 1 full) 04/24/08
reflash system software or replace controller 04/24/08
SC 870 address book error on HDD, use SP 5846-50 to intialize all directory info. 04/24/08
print scan sd card part number is B6126015. 04/24/08
How to clear the key operator code ? Use SP 7 810-1 to reset. 04/24/08
stamp function not there - Use SP 5-853 to download stamp data stored in ROM 04/24/08
controller error - try SP 5816 and change to 0 and reboot copier 04/24/08
please wait with fuser up to temp - Replace HDD 04/24/08
SC 393 - 01 Black TD sensor problem, SP 3-911 to check sensor values 04/24/08
check letter paper tray operation, auto tray switching in operation 04/24/08
Tray 3 lift error, Tandem tray front side guide solenoid harness pinched 04/28/08
Check & clean toner over flow sensor 04/28/08
Adjust sp 1907, range 50 to 90. 04/28/08
Clean doctor gap. 04/28/08
Finisher paper stack plate motor error, Inspect paper stack mechanism in finisher. 04/28/08
Finisher entrance sensor error, repair punch full sensor harness 04/28/08
Execute S.P. Mode 6016, auto df motor speed adj. 04/28/08
Toner collection bottle (right side) sensor actuator gear is slipping - clean or replace 04/28/08
Clean D.F. registration sensor & patch. 04/28/08
Replace Character Generator (charge pp) - not Dev PP 04/28/08
Shift tray exit sensor error, Lube shift tray gears. 04/28/08
Dev bias leak, Developer unit defective 04/28/08
Dev bias leak, CBG power pack defective 04/28/08
Dev bias leak, Harness and connections 04/28/08
Toner collection bottle error, Used toner or developer waste bottle not set 04/28/08
Toner collection bottle error, check connections and switches 04/28/08
Toner collection bottle error, Replace LCT main pcb 04/28/08
Check for shorted sensor in external lct. 04/28/08
Printer error - Replace Print Scan sd card 04/28/08
Rep print scan sd card 04/28/08
B700, Return roller motor error, finisher exit guide plate mech to be lubed. 04/28/08
DOS error - Replace HDD 04/28/08
DOS error - Restart machine 04/28/08
Electrical Total Counter error - Replace NVram 04/28/08
Fiery controller error - Restart Fiery and machine 04/28/08
Fiery controller error - Restart Fiery and machine 04/28/08
Fiery controller error - Restart Fiery and machine 04/28/08
Fiery controller error - Restart Fiery and machine 04/28/08
Fiery controller error - Restart Fiery and machine 04/28/08
Solution Text Updated
Fiery controller error - Restart Fiery and machine 04/28/08
Printer error - Reload Printer firmware 04/28/08
Printer error - Replace Printer Scanner SD card 04/28/08
SC 342 after TD replaced, replace entire development unit. 04/28/08
cleared NVRAM and birth certificate reprogrammed 04/28/08
black (LD0) laser sync error - replace/repair interlock switch 04/28/08
fuser cleaning roller 04/28/08
black (LD0) laser sync error - replace IPU board 04/28/08
black (LD0) laser sync error - replace LDB board 04/28/08
black (LD1) laser sync error - replace IPU board 04/28/08
black (LD1) laser sync error - replace Laser driver board 04/28/08
Yellow (LD0) laser sync error - replace IPU board 04/28/08
Cyan (LD0) laser sync error - replace IPU 04/28/08
Cyan (LD0) laser sync error - replace Laser Driver Board 04/28/08
Black F gate error (on) - check connections from IPU to controller 04/28/08
Black F gate error (off) - replace IPU 04/28/08
Yellow F gate error (on) - replace IPU 04/28/08
Yellow F gate error (off) - replace controller 04/28/08
Magenta F gate error (on) - replace controller 04/28/08
Magenta F gate error (off) - replace controller 04/28/08
Cyan F gate error (on) - replace controller 04/28/08
Cyan F gate error (off) - replace controller 04/28/08
Digital line not getting a dial tone-techs are swapping the line and phone jack connectors on the FCU PCB. 04/28/08
black (LD1) laser sync error - check laser harness connections 04/28/08
black (LD0) laser sync error - check laser harness connections 04/28/08
Yellow (LD0) laser sync error - check laser harness connections 04/28/08
Yellow (LD1) laser sync error - replace IPU 04/28/08
Yellow (LD1) laser sync error - replace Laser Driver Board 04/28/08
Yellow (LD1) laser sync error - replace yellow sync detect board 04/28/08
Yellow (LD1) laser sync error - check laser harness connections 04/28/08
Magenta (LD0) laser sync error - replace IPU 04/28/08
Magenta (LD0) laser sync error - Laser Driver Board 04/28/08
Magenta (LD0) laser sync error - replace magenta sync detector board 04/28/08
Solution Text Updated
Magenta (LD0) laser sync error - check laser harness connections 04/28/08
Magenta (LD1) laser sync error - replace IPU 04/28/08
Magenta (LD1) laser sync error - replace Laser Driver Board 04/28/08
Magenta (LD1) laser sync error - replace magenta sync detector board 04/28/08
Magenta (LD1) laser sync error - check laser harness connections 04/28/08
Cyan (LD0) laser sync error - replace cyan laser sync detector board 04/28/08
Cyan (LD0) laser sync error - check laser harness connections 04/28/08
Cyan (LD1) laser sync error - replace IPU 04/28/08
Cyan (LD1) laser sync error - replace Laser Driver Board 04/28/08
Cyan (LD1) laser sync error - replace cyan sync detector board 04/28/08
Cyan (LD1) laser sync error - check laser unit connections 04/28/08
Black F gate error (on) - replace IPU 04/28/08
Black F gate error (on) - replace controller 04/28/08
Black F gate error (off) - replace controller 04/28/08
Black F gate error (off) - check connections between IPU and controller 04/28/08
Yellow F gate error (on) - replace controller 04/28/08
Yellow F gate error (on) - check connections between controller and IPU 04/28/08
Yellow F gate error (off) - replace IPU 04/28/08
Yellow F gate error (off) - check connections between IPU and controller 04/28/08
Magenta F gate error (on) - replace IPU 04/28/08
Magenta F gate error (on) - check connections between IPU and controller 04/28/08
Magenta F gate error (off) - replace IPU 04/28/08
Magenta F gate error (off) - check connections between IPU and controller 04/28/08
Cyan F gate error (on) - replace IPU 04/28/08
Cyan F gate error (on) - check connections between controller and IPU 04/28/08
Cyan F gate error (off) - replace IPU 04/28/08
Cyan F gate error (off) - check connections between IPU and controller 04/28/08
SP 2111 Do adj C first (rough) then A (fine) 04/28/08
Tray one lift error,Pick up roller solenoid return spring missing - replace 04/28/08
SC 240 and 966 replace LD unit 04/28/08
Toner collection unit lock see TSB: B234/B235/B236 - 009 04/28/08
Error Message DHCP is nor connected set UT SS Interface Settings - IPV4 to specify 04/28/08
set user parameter switch 22 bit 0 set to zero 04/28/08
replace power supply board 04/28/08
Solution Text Updated
reseat MBU on fax board 04/28/08
Replace Laser Unit assly 04/28/08
replace IPU board 04/28/08
Check printer S/N to determine RoHS (above 604xxxxx) or non-RoHS. Check board P/N to determine RoHS 04/28/08
or non-RoHS. Must use RoHS board in RoHS machine.
Adjust detach to find Wrap Window. Start at default, adjust up by 32, adjust down by 32. Print 4% Text 04/28/08
test pattern at each setting, record results - OK vs NG. If OK, continue by increments of 8 till hard failure
limits. Set in Middle.
Printer picture on OCP - won't boot - check boot up with Hyperterminal session with Null Modem cable. 04/28/08
If cable not available - try replacing the Hard Drive with the appropriate replacement HDD P/N. Check if
machine is PCLonly or PCL/PS.
Check PF Out Motor using Diagnostic "59" 04/28/08
legal and letter size no reduction/ plotter sw/03-0 to0 04/28/08
will not print job but removes from queue, check if security for printing is on. 04/29/08
Refer to TSB 45 for Nip Band Width adjustment 04/29/08
Copies come out copy face up - through all modes - Set bypass thickness mode to normal 04/29/08
Check fuse 103, blows due to paper height sensors are disloged. 04/29/08
Displays please wait with no fuser, replace IC 31 on BCU 04/29/08
Black AC charge error - replace black PCU 04/29/08
Black AC charge error - replace High Voltage Board 04/29/08
Magenta AC charge error - replace magenta PCU 04/29/08
Magenta AC charge error - replace High Voltage Board 04/29/08
Cyan AC charge error - replace Cyan PCU 04/29/08
Cyan AC charge error - replace High Voltage Board 04/29/08
Yellow AC charge error - replace yellow PCU 04/29/08
Yellow AC charge error - replace High Voltage Board 04/29/08
Black TD sensor UT error - check sensor values, replace TD sensor as needed 04/29/08
Magenta TD sensor UT error - check TD sensor readings, replace TD sensor as needed 04/29/08
Cyan TD sensor UT error - check TD sensor values, replace TD sensor as needed 04/29/08
Yellow TD sensor UT error - check TD sensor values, replace TD sensor as needed 04/29/08
Black TD sensor OT error - check TD sensor values, replace TD sensor as needed 04/29/08
Magenta TD sensor OT error - check TD sensor values, replace TD sensor as needed 04/29/08
Cyan TD sensor OT error - check TD sensor values, replace TD sensor as needed 04/29/08
Black TD initialization only error - replace PCU assy. 04/29/08
Solution Text Updated
Drum gear position sensor error - replace drum drive gear position sensor(s) (1 sensor @drum) 04/29/08
Cyan drum/dev motor error - check for mechanical binds 04/29/08
transfer unit rotation motor error - replace IO board 04/29/08
transfer unit rotation motor error - replace image transfer belt unit 04/29/08
paper transfer unit contact error - replace contact sensor 04/29/08
paper transfer unit contact error - replace paper transfer unit contact motor 04/29/08
paper transfer unit contact error - replace IO board 04/29/08
paper transfer unit contact error - replace 24v fuse on the PSU 04/29/08
toner transport motor error - replace toner transport motor 04/29/08
toner transport motor error - replace the interlock switch 04/29/08
Drum/dev bias error - replace drum unit(s) 04/29/08
Drum/dev bias error - replace high voltage supply unit 04/29/08
Paper tray 1 error - replace tray lift motor 04/29/08
Paper tray 1 error - replace IO board 04/29/08
Paper tray 1 error - replace paper lift sensor 04/29/08
Paper tray 2 error - replace paper lift sensor 04/29/08
Paper tray 2 error - replace tray lift motor 04/29/08
Paper tray 2 error - replace IO board 04/29/08
(-01) PFU/LCT lift error - replace PFU tray lift motor 04/29/08
(-01) PFU/LCT lift error - replace LCT stack transport clutch 04/29/08
(-01) PFU/LCT lift error - replace LCT end fence home position sensor 04/29/08
(-01) PFU/LCT lift error - replace PFU upper limit sensor 04/29/08
Fusing fan error - replace IO board 04/29/08
Fusing fan error - replace fusing fan motor 04/29/08
Yellow TD sensor OT error - check TD sensor values, replace TD sensor as needed 04/29/08
Yellow TD initialization only error - replace PCU 04/29/08
Intialize address book with SP 5-846-50 04/29/08
Black LD Error - replace the IPU 04/29/08
Black LD Error - replace the laser unit assy. 04/29/08
Black LD Error - check laser harness connections 04/29/08
Yellow LD Error - replace the IPU 04/29/08
Yellow LD Error - laser unit assembly 04/29/08
Yellow LD Error - check laser unit connections 04/29/08
Magenta LD Error - replace the IPU 04/29/08
Solution Text Updated
Magenta LD Error - replace the laser unit assembly 04/29/08
Magenta LD Error - check the laser unit connections 04/29/08
Cyan LD Error - replace the IPU 04/29/08
Cyan LD Error - replace the laser unit assembly 04/29/08
Cyan LD Error - check laser unit connections 04/29/08
Line position error - check transfer belt condition 04/29/08
Line position error - check toner density is correct 04/29/08
Line position error - check ID sensor results SP 3-325 04/29/08
Line position error - check Process Control results SP 3-325-1 to 10 04/29/08
Line position error - check Line Position results SP 2-194-010 to 012 04/29/08
Line position error - do Forced Line Position, SP 2-111 -3 (C) and then 1(A) 04/29/08
Laser Shutter sensor (on) error - check shutter mechanical operation 04/29/08
Laser Shutter sensor (on) error - check shutter sensor for change of state 04/29/08
Laser Shutter sensor (on) error - check shutter motor operation with SP 2 914 003 and 004 04/29/08
Laser Shutter sensor (on) error - check SP 2-914 001 and 002 are set to 38 04/29/08
Laser Shutter sensor (off) error - check laser shutter mechanical operation 04/29/08
Laser Shutter sensor (off) error - check sensor for change of state 04/29/08
Laser Shutter sensor (off) error - check motor with SP 2-914 003 and 004 04/29/08
Laser Shutter sensor (off) error - check SP 2-914 001 and 002 are set to 38 04/29/08
Black AC charge error - check black PCU connections 04/29/08
Magenta AC charge error - check magenta PCU connections 04/29/08
Cyan AC charge error - check Cyan PCU connections 04/29/08
Yellow AC charge error - check Yellow PCU connections 04/29/08
Black TD sensor UT error - check toner feed operation, hoses, pump, bottle opening 04/29/08
Magenta TD sensor UT error - check toner feed, hoses, pump, bottle opening 04/29/08
Cyan TD sensor UT error - check toner feed hoses, pump, bottle opening 04/29/08
Yellow TD sensor UT error - check toner feed, hoses, pump. bottle opening 04/29/08
Black TD sensor OT error - check black TD sensor connections 04/29/08
Magenta TD sensor OT error - check Magenta TD sensor connections 04/29/08
Cyan TD sensor OT error - check Cyan TD sensor connections 04/29/08
Yellow TD sensor OT error - check Yellow TD sensor connections 04/29/08
Black TD initialization only error - check TD sensor connections 04/29/08
Magenta TD initialization only error - replace PCU 04/29/08
Magenta TD initialization only error - check TD sensor connections 04/29/08
Solution Text Updated
Cyan TD initialization only error - replace PCU 04/29/08
Cyan TD initialization only error - check TD sensor connections 04/29/08
Yellow TD initialization only error - check TD sensor connections 04/29/08
Drum gear position sensor error - check for mechanical binds 04/29/08
Black drum/dev motor error - check for mechanical binds 04/29/08
Black drum/dev motor error - replace drum/dev motor 04/29/08
Black drum/dev motor error - check motor harness connections 04/29/08
Magenta drum/dev motor error - check for mechanical binds 04/29/08
Magenta drum/dev motor error - replace drum/dev motor 04/29/08
Magenta drum/dev motor error - check drum/dev motor harness connections 04/29/08
Cyan drum/dev motor error - replace drum/dev motor 04/29/08
Cyan drum/dev motor error - check drum/dev motor harness connections 04/29/08
Yellow drum/dev motor error - check for mechanical binds 04/29/08
Yellow drum/dev motor error - replace drum/dev motor 04/29/08
Yellow drum/dev motor error - check drum/dev motor harness connections 04/29/08
transfer unit rotation motor error - check connection between frame and image transfer unit 04/29/08
transfer unit rotation motor error - check for binding between cleaning unit and belt 04/29/08
separation power pack error - replace the IOB 04/29/08
separation power pack error - replace high voltage power pack 04/29/08
separation power pack error - check cable connections 04/29/08
toner transport motor error - toner motor overload, check for blockage etc 04/29/08
Image/paper transfer bias error - replace high voltage power supply 04/29/08
Image/paper transfer bias error - replace paper transfer unit 04/29/08
Image/paper transfer bias error - replace transfer belt unit 04/29/08
Image/paper transfer bias error - check harness and connections 04/29/08
temp/humidity sensor error - replace sensor 04/29/08
(-02) PFU/LCT lower error - replace PFU lift motor 04/29/08
(-02) PFU/LCT lower error -replace PFU lift sensor 04/29/08
(-02) PFU/LCT lower error - replace LCT stack transport clutch 04/29/08
(-02) PFU/LCT lower error -replace LCT end fence home position sensor 04/29/08
(-02) PFU/LCT lower error -replace LCT tray motor 04/29/08
(02) Tray 4 PFU/LCT lower error - replace lift sensor 04/29/08
(02) Tray 4 PFU/LCT lower error -replace lift motor 04/29/08
Fusing fan error - check fan harness and connections 04/29/08
Solution Text Updated
Ventilation fan error front or rear - replace motor front or rear 04/29/08
IH inverter fan error - replace fan motor 04/29/08
2nd duct fan error - replace fan motor 04/29/08
3rd duct fan error - replace fan motor 04/29/08
HR thermopile error - replace thermopile 04/29/08
HR thermopile error - check fuser unit connection 04/29/08
HR warm-up error - replace the IH coil unit 04/29/08
HR warm-up error - replace the HR thermopile 04/29/08
HR overheat >215C - replace IOB 04/29/08
HR overheat >215c - replace PSU 04/29/08
HR overheat >215c - replace BCU 04/29/08
HR overheat >215c - check fusing unit connection 04/29/08
HR overheat >220c - replace PSU 04/29/08
HR overheat >220c - replace IOB 04/29/08
HR overheat >220c - replace BCU 04/29/08
HR overheat >220c - check fusing unit connection 04/29/08
HR overheat >220c - A level reset, SP 5-810-1 04/29/08
HR overheat >215c - A level reset, Sp 5-810-1 04/29/08
HR warm-up error - A level reset, SP 5-810-1 04/29/08
HR thermopile error - A level reset, SP 5-801-1 04/29/08
Web Image Monitor is not connecting - Turn of SSDP thru telnet 04/29/08
CF5010 will say low stock if using 30 or less sheets this is normal operation. 04/29/08
oil clincher reset - Power off - press and hold - #2 and #3 buttons while powering up for 4 seconds 04/29/08
how to print counter page - print system data sheet - menu, reports, system data 04/29/08
(printing please wait) update firmware 6.10 for the B273 and 6.04 for the G959 04/29/08
cycles off and on and please wait - turn machine off for a few hours and then ram clear and reflash 04/29/08
firmware
please wait cycling off / on - replace main cpb pn b273-9652 04/29/08
menu 4 to fax setup arrow right until displays report enter then toggle between on/off and enter 04/29/08
Menu > Fax Setup > MSG Confirm 04/29/08
no power no lights, replace psu 04/29/08
no power led on, replace main pcb 04/29/08
Hot and Press rollers melted together - update FW to 6.10 or higher 04/29/08
part inquiry 04/29/08
Solution Text Updated
specification and general questions 04/29/08
B273 has network support G959 does not, you cannot put a nib in G959 it will not work 04/29/08
LSU error is displayed, "laser scan unit" try internal print test , replace laser unit 04/29/08
how to download firmware - refer to section 5.3 on fsm downloading firmware can be done from 04/29/08
network, usb or parallel no sd card in used
refer to section 4.12 of fsm 04/29/08
PCL6 only - no 2003 support - Vista support after 04/2007 04/29/08
instructed scanning 04/29/08
Unlock the scanner and press Clear/Stop 04/29/08
check cables is installed correctly and driver is loaded correctly 04/29/08
APS not functioning, no aps in machine - this is normal operation need to select the correct tray 04/29/08
Image transfer error: IPU board defective 04/29/08
Exposure lamp error 1: Exposure Lamp Defective 04/29/08
Exposure lamp error 1: SBU Defective 04/29/08
Exposure lamp error 1: Clean and check condition of white plate and mirrors 04/29/08
Exposure lamp error 1: Lamp stabilizer defective 04/29/08
Exposure lamp error 1: Check exposure lamp connector 04/29/08
128 and 256 memory positions switched, 256mb goes in slot near edge of board 04/29/08
Scanner home position error 1: Scanner motor defective 04/29/08
Scanner home position error 1: Scanner motor drive board defective 04/29/08
Scanner home position error 1: Scanner HP sensor defective 04/29/08
Scanner home position error 1: Harness between SBCU and scanner motor loose, disconnected, damaged 04/29/08
Scanner home position error 1: Harness between SBCU and HP sensor loose, disconnected, damaged 04/29/08
Scanner home position error 2: Harness between SBCU and scanner motor loose, disconnected or 04/29/08
damaged
Scanner home position error 2: SBCU defective 04/29/08
Solution Text Updated
Scanner home position error 2: Scanner wire, timing belt, pulley or carriage defective 04/29/08
Image transfer error: Controller board defective 04/29/08
Image transfer error: Video controller defective 04/29/08
SBU connection error: Harness between SBU and IPU board loose, disconnected or damaged 04/29/08
SBU auto adjust error: Exposure lamp disconnected 04/29/08
SBU auto adjust error: There is no blank sheet of A3 size paper on the platen 04/29/08
SBU auto adjust error: White plate dirty or missing 04/29/08
Black offset correction error: Lens block defective 04/29/08
Black offset correction error: SBCU defective 04/29/08
DFGATE assert error: ADF interface cable loose, disconnected or damaged 04/29/08
DFGATE assert error: SBCU defective 04/29/08
DFGATE assert error: Mismatched firmware between the SBCU board and ADF 04/29/08
close covers - replace door switches, usually right swithes above fuser 04/30/08
print/scan option not seen - clean contacts and reseat Print/Scan Dimm 04/30/08
B700 finisher - Shift guide roller is out of position - reinstall roller 04/30/08
External LCT paper feed jam - Replace LCT feed motor 04/30/08
Twain Scan features not available in Acrobat Version 8 - Set acrobat 8 - do not hide scanner native mode 04/30/08
Toner leak onto front door - Replace Front door duct seals 04/30/08
Default password - Fiery.1 04/30/08
All copy jobs coming copy face up - Set bypass thick mode to normal 04/30/08
All copy jobs coming copy face up - Update to latest firmware 04/30/08
@remote is on - disable with SP mode 5816 - 1 04/30/08
SR 4000 - Legal paper size fold and staple - not possible 04/30/08
SC 390 - replace High Voltage PCB 04/30/08
Colors Misaligned - cleared NVRAM and birth certificate reprogrammed 04/30/08
Colors Misaligned - perform SP 5 993-39 followed by SP 5 993-02 04/30/08
Colors Misaligned - do SP 5 993-31 & 33 04/30/08
Colors Misaligned - refer to TSB #B202/B178/B180 - 032 - Color alignment adj. procedure 04/30/08
Colors Misaligned - perform SP 5 993-39 then SP 5 993-02 04/30/08
Controller to op panel comm error - replace BCU and IPU as a set 04/30/08
Controller to op panel comm error - see TSB #005 for SC 820 which may also cause SC 672 04/30/08
Controller to op panel comm error - test w/o HDD, if OK replace Hard Drive 04/30/08
fusing rotation error - A level code, use SP 5-810 to reset 04/30/08
HR thermistor error - replace thermistor after checking reading in SP 1-106 01 and 02 04/30/08
HR thermistor error - check fusing unit connector after checking reading in SP 1-106 01 and 02 04/30/08
HR thermistor error - A level code, use SP 5-810 to reset 04/30/08
HR warm up error - A level code, use SP 5-810 to reset 04/30/08
HR warm up error - replace thermistor after checking in SP 1-106 04/30/08
HR warm up error - Replace IH inverter if coil checks bad 04/30/08
HR overheat - A level code, use SP 5-810 to reset 04/30/08
Zero cross freq error - AC line noise, check outlet and ground 04/30/08
Zero cross freq error - replace the PSU 04/30/08
Consecutive fusing jams - 3 or more fusing jams in a row, check jam history 04/30/08
Solution Text Updated
PR thermistor error - A level code, reset with SP 5-810 04/30/08
PR thermistor error - check fuser unit connection 04/30/08
PR temperature error - A level code use SP 5-810 to reset 04/30/08
PR temperature error - use SP 1-106-3 to check thermistor, replace if needed 04/30/08
PR temperature error - check or replace PR lamp 04/30/08
PR overheat >215 - A level code, use SP 5-810 to reset 04/30/08
PR overheat >215 - replace PSU 04/30/08
PR overheat >215 - replace IOB 04/30/08
PR overheat >215 - replace BCU 04/30/08
PR overheat >220 - A level code, use SP 5-810 to reset 04/30/08
PR overheat >220 - replace PSU 04/30/08
PR overheat >220 - replace IOB 04/30/08
PR overheat >220 - replace BCU 04/30/08
PR overheat >220 - use SP 1-106-003 to check thermistor, replace as needed 04/30/08
PR lamp full power - A level code, use SP 5-810 to reset 04/30/08
PR lamp full power - check and or replace pressure roller lamp 04/30/08
PR lamp full power - replace the PSU 04/30/08
IH inverter zero X freq error - replace the IH inverter board 04/30/08
IH inverter zero X freq error - check the IH coil for resistance/shorts, replace as needed 04/30/08
IH coil at full power - A level code, use SP 5-810 to reset 04/30/08
IH coil at full power - replace IH inverter board 04/30/08
IH coil at full power - replace BCU 04/30/08
IH coil at full power - check connections between IOB and inverter board 04/30/08
IH coil at full power - replace thermopile 04/30/08
Black mechanical counter error - connect counter 04/30/08
Black mechanical counter error - check counter with meter, if open replace counter 04/30/08
FC mechanical counter error - connect counter 04/30/08
FC mechanical counter error - check with meter, if open replace coutner 04/30/08
ARDF comm error - check cable from ARDF to copier 04/30/08
ARDF comm error - replace the IPU board 04/30/08
ARDF comm error - replace the ARDF main board 04/30/08
Finisher comm error - check cable to copier 04/30/08
Finisher comm error - replace finisher main board 04/30/08
Finisher comm error - replace IOB 04/30/08
Solution Text Updated
Finisher comm error - no power to finisher 04/30/08
PTU comm error - check cable from tray unit to copier 04/30/08
PTU comm error - replace IOB 04/30/08
PTU comm error - check for power in tray unit 04/30/08
CSS comm error - phone line error CSS not normally used in USA 04/30/08
MF Acct device error - check connection to external accounting device 04/30/08
MF accounting device error - check connection with external accounting device 04/30/08
MF accounting device error - check external accounting device 04/30/08
MF accounting device error - check external accounting device 04/30/08
Remote service modem comm error - check phone line 04/30/08
Incorrect dial up connection - no action required 04/30/08
No repsonse from controller - check connections from controller to BCU 04/30/08
No repsonse from controller - reflash firmare (not an update) 04/30/08
No repsonse from controller - replace controller board 04/30/08
No repsonse from controller - try w/o HDD, SD cards etc for further troubleshooting 04/30/08
No repsonse from controller - replace BCU 04/30/08
Controller to op panel comm error - reflash firmware (not an update) 04/30/08
RFID comm error - replace toner cartridge 04/30/08
RFID comm error - replace RFID board 04/30/08
(01) Black memory chip at TD sensor error - replace black PCU 04/30/08
(01) Black memory chip at TD sensor error - check black PCU connections 04/30/08
(02) Magenta memory chip at TD sensor error - replace magenta PCU 04/30/08
(02) Magenta memory chip at TD sensor error - check magenta PCU connections 04/30/08
(03) Cyan memory chip at TD sensor error - replace cyan PCU 04/30/08
(03) Cyan memory chip at TD sensor error - check cyan PCU connections 04/30/08
(04) Yellow memory chip at TD sensor error - replace yellow PCU 04/30/08
(04) Yellow memory chip at TD sensor error - check yellow PCU connections 04/30/08
Memory address error - check connections between controller and BCU 04/30/08
Memory address error - replace controller board 04/30/08
Controller error, replace controller board 04/30/08
Controller error, reset MBU and check jumper 04/30/08
Please wait - try w/o HDD, if OK replace Hard Drives as a set 04/30/08
Fusing overheat error, PSU defective 04/30/08
Fusing overheat error, IOB defective 04/30/08
Solution Text Updated
Fusing overheat error, BICU defective 04/30/08
Fusing lamp on error, Thermisor defective 04/30/08
Zero cross frequency error, PSU defective 04/30/08
Zero cross frequency error, Check power source 04/30/08
Consecutive fusing jam error, clear fusing area of paper 04/30/08
Consecutive fusing jam error, sensor defective 04/30/08
Mechanical counter error, Black, Mechanical counter defective 04/30/08
Mechanical counter error, color, mechanical counter defective 04/30/08
Finisher communication error, Check harness and connections 04/30/08
Finisher communication error, BICU defective 04/30/08
Finisher communication error, Finisher main BD defective 04/30/08
Finisher communication error, PSU defective 04/30/08
CSS communication error, line error, Logging only 04/30/08
MF accounting device error 1, check harness and connections 04/30/08
MF accounting device error 2, check harness and connections 04/30/08
MF accounting device RAM error 3, battery defective 04/30/08
MF accounting device RAM error 3, Accounting device board defective 04/30/08
MF accounting device RAM error 3, power device on / off 04/30/08
MF accounting device battery error 4, battery defective 04/30/08
MF accounting device battery error 4, device board defective 04/30/08
MF accounting device battery error 4, power on / off 04/30/08
001, Remote service modem error, check SP5816-156 + 157 04/30/08
004, Remote service modem error, check SP 5819-160 04/30/08
005, Remote service modem error, defective phone line or connection 04/30/08
011, Remote service modem error, disable NIC SP 5985-1 04/30/08
012, Remote service modem error, reset settings SP 5816 04/30/08
012, Remote service modem error, Modem board defective 04/30/08
001, dial up connection error, software bug 04/30/08
002, dial up connection error, software bug 04/30/08
BICU error, check harness and connections, BICU to controller 04/30/08
BICU error, BICU defective 04/30/08
BICU error, controller defective 04/30/08
Controller error, remove all print/scan options 04/30/08
Memory address error, check controller, BICU connections 04/30/08
Solution Text Updated
Memory address error, BICU defective 04/30/08
Memory address error, controller defective 04/30/08
GAVD communication error, laser optics housing unit defective 04/30/08
GAVD communication error, check harness and connections 04/30/08
GAVD communication error, BICU defective 04/30/08
Gavd communication error, power on / off 04/30/08
Finisher guide plate motor error, motor bound or defective 04/30/08
Finisher guide plate motor error, guide plate position sensor defective 04/30/08
Finisher guide plate motor error, finisher main BD defective 04/30/08
Finisher guide plate motor error, harness and connections 04/30/08
Finisher tray 1 shift motor error, motor bound or defective 04/30/08
Tray 1 shift motor error, shift tray HP sensor defective 04/30/08
Finisher tray 1 shift motor error, Main BD defective 04/30/08
Finisher corner stapler motor error, Stapler defective 04/30/08
Finisher corner stapler motor error, Finisher main BD defective 04/30/08
Finisher corner stapler motor error, check harness and connections 04/30/08
Finisher stapler movement motor error, Motor bound or defective 04/30/08
Finisher stapler movement motor error, HP sensor defective 04/30/08
Finisher stapler movement motor error, harness and connections 04/30/08
Booklet finisher stack feed motor error, motor bound or defective 04/30/08
BF stack feed motor error, Stack feed HP sensor defective 04/30/08
BF stack feed motor error, check harness and connections 04/30/08
Punch motor error, motor bound or defective 04/30/08
Punch motor error, check harness and connections 04/30/08
Punch motor error, punch HP sensor defective 04/30/08
Punch motor error, finisher main board defective 04/30/08
Finisher folder plate motor error, motor bound or defective 04/30/08
Finisher folder plate motor error, HP sensor defective 04/30/08
Finisher folder plate motor error, check harness and connections 04/30/08
Punch movement motor error, motor bound or defective 04/30/08
Punch movement motor error, check harness and connections 04/30/08
Paper position sensor slide motor error, motor bound or defective 04/30/08
Check harness and connections 04/30/08
Shift motor error, Shift motor bound or defective 04/30/08
Solution Text Updated
Shift motor error, Shift motor HP sensor defective 04/30/08
Bridge unit error, check harness and connections 04/30/08
Finisher error, Mach see's bridge but no finisher, check connections 04/30/08
Front jogger HP error, HP sensor defective 04/30/08
Front jogger HP error, Front jogger motor defective 04/30/08
Front jogger HP error, movement bound 04/30/08
Front jogger HP error, check harness and connections 04/30/08
Front jogger HP error, power on / off 04/30/08
Watch dog error, controller defective 04/30/08
Watch dog error, reload firmware 04/30/08
JC-16 - replace exit sensor and check harness in interchange unit. 04/30/08
Overtoning due to poor drum ground - replace OPC drum holder # B2131142 04/30/08
dead machine - try w/o HDD, if OK, replace Hard drive 04/30/08
Polygon motor error: Polygon motor harness loose, disconnected or defective 04/30/08
Scanner HP sensor Error 1: Scanner motor defective 04/30/08
Scanner HP sensor Error 1: Scanner motor drive board defective 04/30/08
Scanner HP sensor Error 1: Scanner HP sensor defective 04/30/08
Scanner HP sensor Error 1: Harness between SBCU & scanner motor loose, disconnected, damaged 04/30/08
Scanner HP sensor Error 1: Harness between SBCU & HP sensor loose, disconnected or damaged 04/30/08
Scanner HP sensor Error 1: SBCU defective 04/30/08
Scanner HP sensor Error 1: Scanner wire, timing belt, pulley or carriage defective 04/30/08
Scanner HP sensor Error 2: Scanner motor defective 04/30/08
Scanner HP sensor Error 2: Scanner motor drive board defective 04/30/08
Scanner HP sensor Error 2: Scanner HP sensor defective 04/30/08
Scanner HP sensor Error 2: Harness between SBCU and HP sensor loose 04/30/08
Scanner HP sensor Error 2: Harness between SBCU and scanner motor loose, disconnected or damaged 04/30/08
GAVD comm error - check connections between IPU and LD unit 05/01/08
GAVD comm error - replace IPU 05/01/08
GAVD comm error - replace LD controller board 05/01/08
DF original stopper HP error - replace pick-up motor 05/01/08
DF original stopper HP error - replace HP sensor 05/01/08
Solution Text Updated
DF original stopper HP error - replace the DF drive board 05/01/08
DF original stopper HP error - clean sensor, check connections 05/01/08
DF Pick-up roller HP error - replace the pick-up motor 05/01/08
DF Pick-up roller HP error - replace the pick-up roller HP sensor 05/01/08
DF Pick-up roller HP error - replace DF main board 05/01/08
DF Pick-up roller HP error - clean sensor / check connections 05/01/08
Booklet finisher jogger mtr error - check connections to motor 05/01/08
Booklet finisher jogger mtr error - replace jogger motor 05/01/08
Booklet finisher jogger mtr error - check for binds on motor 05/01/08
Booklet finisher stack feed out mtr error - replace motor 05/01/08
Booklet finisher stack feed out mtr error - check for binding of motor 05/01/08
Booklet finisher stack feed out mtr error - check connections 05/01/08
Finisher exit guide mtr error - check connections to motor 05/01/08
Finisher exit guide mtr error - check for binding of motor 05/01/08
Finisher exit guide mtr error - replace motor 05/01/08
Finisher exit guide mtr error - check guide plate position sensor 05/01/08
Finisher Tray 1 shift mtr error - check connections 05/01/08
Finisher Tray 1 shift mtr error - check tray mechanical movement 05/01/08
Finisher Tray 1 shift mtr error - replace shift tray motor 05/01/08
Finisher Tray 1 shift mtr error - replace shift tray HP sensor 05/01/08
Finisher Tray 1 shift mtr error - replace finisher main board 05/01/08
Finisher corner staple mtr error - check for staple jam 05/01/08
Finisher corner staple mtr error - check staple unit HP sensor 05/01/08
Finisher corner staple mtr error - replace stapler motor 05/01/08
Finisher corner staple mtr error - replace finisher main board 05/01/08
Finisher corner stapler rotation mtr error - replace stapler rotation HP sensor 05/01/08
Finisher corner stapler rotation mtr error - check for binding of stapler rotation motor 05/01/08
Finisher corner stapler rotation mtr error - check connections to motor 05/01/08
Finisher stapler movement mtr error - check for motor overload 05/01/08
Finisher stapler movement mtr error - check connections to motor 05/01/08
Finisher stapler movement mtr error - replace stapler movement motor 05/01/08
Finisher stapler movement mtr error - replace stapler home position sensor 05/01/08
Booklet stapler FRONT motor error - check for motor overload 05/01/08
Booklet stapler FRONT motor error - replace front motor 05/01/08
Solution Text Updated
Booklet stapler FRONT motor error - check connections to front motor 05/01/08
SC471 Transfer Belt HP error - ram clear fixed problem 05/05/08
E2E1 CP drive 2 error - replace controller and low voltage power supply 05/05/08
Used toner overflow, SP 99 Cram. 05/06/08
machine locking up: ipu defective 05/06/08
Stamp Firmware Version 1.00 down load to PCMCIA card, insert in slot and boot machine. 05/06/08
Communication error BCU Finisher, Harness from stapler head unit pinched 05/06/08
Finisher not recognized- tech to check if cn 113 pins 5,6,7,8 have 24V if not replace PSU 05/06/08
noise from fuser-replace main one-way drive gear for fuser. 05/06/08
Enable divide and send feature 05/06/08
E-7000 driver not supported with GBC 05/06/08
OS flash rom data defective see TSB 91R boot sd card 05/06/08
customer had to put relay patch on 2007 server 05/06/08
Scrub slit glass vigorously(3 times with alcohol and water ), foreign matter blocking laser 05/06/08
Clear Modes, 1993, Clear/Stop 5 times to open Self-Diagnostic Menu 05/06/08
HDD initialization error - format with SP 5-832 or replace HDDs 05/06/08
Fatal error - replace NVRAM 05/06/08
CPU diagnostic error - replace controller board 05/06/08
CPU diagnostic error - see TSB B222/224-005 and replace controller with B2245741 05/06/08
CPU diagnostic error - try w/o finisher, if OK replace finisher main bd. 05/06/08
(-001) Log data error 1 - formatt HDD with SP 5-832-004 (job log only) 05/06/08
(-002) Log data error 2 - encryption module not installed 05/06/08
Fatal error - only seeing one of the 512k memory dimms 05/06/08
HDD access error - format or replace HDD as a set 05/06/08
HDD mail txfer error - format HDD with SP 5-832-08 05/06/08
Finisher tray lift error - check shift tray for binds or movement blockage 05/06/08
Finisher tray lift error - replace shift tray lift motor 05/06/08
Stack sponge roller error - check connections to sponge roller motor 05/06/08
Stack sponge roller error - replace sponge roller motor 05/06/08
Finisher punch motor error - check/replace punch home position sensor 05/06/08
Finisher punch motor error - check punch motor connections 05/06/08
Finisher punch motor error - punch motor overloaded/jammed 05/06/08
Finisher folder plate error - check/replace folder plate HP Sensor 05/06/08
Solution Text Updated
Finisher folder plate error - check connections to folder plate motor 05/06/08
Finisher folder plate error - check for binds or blockage in the folder plate mechanism 05/06/08
Finisher folder plate error - replace folder plate motor 05/06/08
Punch movement motor error - check connections to punch motor 05/06/08
Punch movement motor error - check for binds/blockage of punch motor 05/06/08
Punch movement motor error - replace punch unit motor 05/06/08
Paper position sensor slide motor error - check connections to slide motor 05/06/08
Paper position sensor slide motor error - check/replace slide home position sensor 05/06/08
Paper position sensor slide motor error - replace slide motor 05/06/08
Booklet Fin lower retraction motor error - check motor connections 05/06/08
Booklet Fin lower retraction motor error - replace retraction motor 05/06/08
Booklet Fin lower retraction motor error - check/clean/replace lower clamp home position sensor 05/06/08
Door/ Problem Chimes: Alarm Vol. User Tool/Fax Feat./Setup/ Monitor Vol. scroll to Alarm Vol. 05/06/08
Check harness and connections 05/07/08
Sp 7201 gives total number of scaned originals 05/07/08
[image density - light] - replace development motor or coupling gear on hopper. 05/07/08
adjust pressure springs on transfer roller - not in correct position refer to pg 3-67 SM 05/07/08
Address book error - Execute SP 5832-008 & reboot copier. 05/07/08
Net File error - Replaced NIC card 05/07/08
Net File error - execute sp 5832-11 & reboot copier 05/07/08
Software error - replace HDD 05/07/08
Software error - reload firmware 05/07/08
Software error - only from bypass when tray runs out of paper. update mainframe and finisher firmwares 05/07/08
Fusing entrance sensor does not detect paper - check paper path before fuser 05/07/08
Fusing exit sensor does not detect paper - check with SP 5-803-65, clean or replace as needed 05/07/08
Paper exist sensor does not detect paper - check with SP 5-803-66, clean or replace as needed 05/07/08
Bridge unit exit sensor does not see paper - check with SP 5-803-72, clean or replace as needed 05/07/08
Bridge unit exit sensor does not see paper - check entrance junction gate operation 05/07/08
Bridge unit relay sensor doe not see paper - check with SP 5-803-73, clean or replace sensor as needed 05/07/08
Bridge unit relay sensor does not see paper - check bridge unit for obstructions 05/07/08
Junction gate sensor does not see paper - check with SP 5-803-68, clean or replace sensor as needed 05/07/08
Duplex exit sensor does not see paper - check with SP 5-803-79, clean or replace sensor as needed 05/07/08
Duplex exit sensor does not see paper - check duplex unit for obstructions 05/07/08
Duplex entrance sensor does not see paper - check with SP 5-803-78, clean or replace sensor as needed 05/07/08
Duplex entrance sensor does not see paper - check interchange unit shift gate operation 05/07/08
Duplex entrance sensor does not see paper on 2nd pass - check with SP 5-803-78, clean or replace sensor 05/07/08
as needed
Solution Text Updated
Duplex entrance sensor does not see paper on 2nd pass - check for obstructions in duplex unit 05/07/08
1 bin tray exit sensor does not see paper - check with SP 5-803-83, clean or replace sensor as needed 05/07/08
Vertical trans sensor 1 does not turn off - check sensor with SP 5-803-60, clean or replace sensor as 05/07/08
needed
Vertical trans sensor 2 does not turn off - check with SP 5-803-61, clean or replace sensor as needed 05/07/08
Registration sensor does not turn off - check with SP 5-803-59, clean or replace as needed 05/07/08
Registration sensor does not turn off - check paper path for obstructions 05/07/08
Paper exist sensor does not turn off - check with SP 5-803-66, clean or replace sensor as needed 05/07/08
Bridge unit exit sensor does not turn off - check with SP 5-803-72, clean or replace as needed 05/07/08
Bridge unit exit sensor does not turn off - check for obstructions in paper path 05/07/08
Bridge unit relay sensor does not turn off - check with SP 5-803-73, clean or replace sensor as needed 05/07/08
Bridge unit relay sensor does not turn off - check for obstructions in paper path 05/07/08
Junction gate sensor does not turn off - check with SP 5-803-68, clean or replace sensor as needed 05/07/08
Junction gate sensor does not turn off - check for obstructions in paper path 05/07/08
Duplex exit sensor does not turn off - check with SP 5-803-79, clean or replace sensor as needed 05/07/08
Duplex entrance sensor does not turn off - check with SP 5-803-78, clean or replace sensor as needed 05/07/08
Duplex entrance sensor does not turn off after 2nd pass - check sensor with SP 5-803-78, clean or replace 05/07/08
as needed
1 bin tray exit sensor does not turn off - check with SP 5-803-83, clean or replace as needed 05/07/08
B408 entrance sensor not activated - check with SP 6-139-1, clean or replace as needed 05/07/08
B408 entrance sensor not activated - check for delay coming thru bridge unit 05/07/08
B408 shift tray exit sensor not activated - check with SP 6-139-2, clean or replace sensor as needed 05/07/08
B408 shift tray exit sensor not activated - check finisher paper path for obstructions 05/07/08
B408 stapler tray entrance sensor not activated - check with SP 6-139-3, clean or replace as needed 05/07/08
B408 stapler tray entrance sensor not activated - check paper path for obstructions 05/07/08
B408 stapler tray entrance sensor not activated - check for excess paper curl 05/07/08
Fatal error, Controller defective 05/07/08
Fatal error, Firmware defective 05/07/08
Fatal error, Defective RAM 05/07/08
Solution Text Updated
ASIC self diognostic error, Contoller defective 05/07/08
ASIC self diognostic error, Firmware defective 05/07/08
ASIC self diognostic error, Defective RAM 05/07/08
HDD self diognostic error, Controller defective 05/07/08
HDD self diognostic error, HDD defective 05/07/08
HDD self diognostic error, Check harness and connections 05/07/08
NIB self diognostic error, contoller defective 05/07/08
NVRAM self diognostic error, Contoller defective 05/07/08
NVRAM self diognostic error, NVRAM defective 05/07/08
RTC, Self diognostic error, NVRAM on optional RTC defective 05/07/08
SDRAM DIMM error, RAM defective 05/07/08
SDRAM DIMM error, Controller defective 05/07/08
ROM self diognostic error, ROM DIMM defective 05/07/08
ROM self diognostic error, Controller defective 05/07/08
Optional RAM error, Optional RAM DIMM defective 05/07/08
Optional RAM error, Controller defective 05/07/08
IEEE 1394 interface error, interface board defective 05/07/08
IEEE 1394 interface error, Controller defective 05/07/08
Wireless LAN not detected, Check connection 05/07/08
Wireless LAN not detected, Wireless LAN board defective 05/07/08
Wireless LAN/Bluetooth card not detected, loose connection 05/07/08
Wireless LAN/Bluetooth card not detected, Wireless LAN/Bluetooth card defective 05/07/08
Wireless LAN/Bluetooth card error, card defective 05/07/08
Wireless LAN/Bluetooth card error, check connection 05/07/08
USB interface error, USB board defective 05/07/08
USB interface error, check connections 05/07/08
HDD install error, Reformat HDD 05/07/08
HDD install error, HDD defective 05/07/08
HDD reboot error, Check connections 05/07/08
HDD reboot error, HDD defective 05/07/08
HDD reboot error, contoller defective 05/07/08
HDD read error, HDD defective 05/07/08
HDD read error, controller defective 05/07/08
HDD CRC error, HDD defective 05/07/08
Solution Text Updated
HDD access error, HDD defective 05/07/08
SD card authentication error, SD card defective 05/07/08
SD card error, reinstall SD card, power off and on 05/07/08
SD card access error, SD card defective 05/07/08
SD card access error, controller defective 05/07/08
Address book error, initialize data SP5-846-50 05/07/08
Address book error, initialize user info SP5-832-6 05/07/08
Address book error, HDD defective 05/07/08
HDD mail transfer error, initialize HDD partition SP5-832-8 05/07/08
HDD mail transfer error, HDD defective 05/07/08
HDD DOS error, install DOC unit (B735) 05/07/08
HDD DOS error, HDD defective 05/07/08
HDD DOS error, DOS data defective, 05/07/08
001, Log data error, initialize HDD SP5-832-4 05/07/08
002, Log data error, install DESS module 05/07/08
003. Log data error, initialize HDD SP5-832-4 05/07/08
003, Log data error, Disable encryption SP9-730-4, 0 is off 05/07/08
004, Log data error, initiaize HDD SP5-832=4 05/07/08
005, NVRAM or HDD from other machine, install new or original NVRAM/HDD 05/07/08
File format converter defective 05/07/08
Electronic counter error, NVRAM defective 05/07/08
Electronic counter error, Controller defective 05/07/08
External controller error, Check external controller 05/07/08
External controller error, Check external controller 05/07/08
External controller error, Check external controller 05/07/08
External controller error, Check external controller 05/07/08
External controller error, Check external controller 05/07/08
External controller error, EFI controller issue 05/07/08
Printer application error, software defective 05/07/08
Printer application error, insufficient memory 05/07/08
Printer font error, SD card defective 05/07/08
Netfile function error, HDD defective 05/07/08
Software error, Software defective 05/07/08
Software error, controller defective 05/07/08
Solution Text Updated
Software error, reload software 05/07/08
Software error, insufficient or defective memory 05/07/08
Undefined SC error, defective software 05/07/08
OP panel application screen error, To many screens open on op panel. No action required 05/07/08
Application function error, Software defective 05/07/08
Application function error, option missing for application(RAM, board...) 05/07/08
Application start error, RAM defective 05/07/08
Application start error, controller defective 05/07/08
Application start error, software defective 05/07/08
Inspect all optional memory installed - reinstall 05/07/08
B236 requires custom firmware. 05/07/08
Toner collection motor error, Vertical toner collection coil clogged 05/07/08
For tray 1, SP 5959 -1 select appropriate paper size 05/07/08
To enable email notification sp 5866 set to 1 and reboot. 05/07/08
Set the PostScript driver to use binary mode 05/07/08
Transfer roller leak error 1: High voltage supply board set incorrectly or defective 05/07/08
Transfer roller leak error 1: Transfer roller set incorrectly or damaged 05/07/08
Transfer roller leak error 1: Transfer unit set incorrectly 05/07/08
Transfer roller leak error 2: Transfer roller set incorrectly or damaged 05/07/08
Transfer roller leak error 2: High voltage supply board set incorrectly or damaged 05/07/08
Separation bias leak error: High voltage supply defective 05/07/08
Separation bias leak error: Discharge plate defective 05/07/08
Toner supply motor leak error: Toner supply motor defective 05/07/08
Main motor lock: Too much load on drive mechanism 05/07/08
Main motor lock: Main motor defective 05/07/08
1st paper tray lift motor malfunction: Paper lift sensor connection loose, disconnected or damaged 05/07/08
1st paper tray lift motor malfunction: Paper lift sensor defective 05/07/08
1st paper tray lift motor malfunction: Tray lift motor connection loose, disconnected or damaged 05/07/08
1st paper tray lift motor malfunction: Tray lift motor defective 05/07/08
1st paper tray lift motor malfunction: Obstruction causing overload on drive mechanism 05/07/08
2nd paper tray lift motor malfunction: Paper lift sensor loose, disconnected or defective 05/07/08
2nd paper tray lift motor malfunction: Paper lift sensor defective 05/07/08
Solution Text Updated
2nd paper tray lift motor malfunction: Tray lift motor connection loose, disconnected or damaged 05/07/08
2nd paper tray lift motor malfunction: Tray lift motor defective 05/07/08
2nd paper tray lift motor malfunction: Obstruction causing overload on drive mechanism 05/07/08
3rd paper tray lift motor malfunction: Paper lift sensor connection loose, disconnected or damaged 05/07/08
3rd paper tray lift motor malfunction: Paper lift sensor defective 05/07/08
3rd paper tray lift motor malfunction: Tray lift motor connection loose, disconnected or damaged 05/07/08
3rd paper tray lift motor malfunction: Tray lift motor defective 05/07/08
3rd paper tray lift motor malfunction: Obstruction causing overload on drive mechanism 05/07/08
4th paper tray lift motor malfunction: Paper lift sensor connection loose, disconnected or damaged 05/07/08
4th paper tray lift motor malfunction: Paper lift sensor defective 05/07/08
4th paper tray lift motor malfunction: Tray lift motor connection loose, disconnected or damaged 05/07/08
4th paper tray lift motor malfunction: Tray lift motor defective 05/07/08
4th paper tray lift motor malfunction: Obstruction causing overload on drive mechanism 05/07/08
Paper tray motor lock (optional PFU): Paper tray motor connection loose, disconnected or damaged 05/07/08
Paper tray motor lock (optional PFU): Paper tray motor defective 05/07/08
Paper tray motor lock (optional PFU): Obstruction causing overload on drive mechanism 05/07/08
LCT rear fence drive error: Rear fence motor connection loose, disconnected or damaged 05/07/08
LCT rear fence drive error: Rear fence motor defective 05/07/08
LCT rear fence drive error: Return position sensor connector loose, disconnected or damaged 05/07/08
LCT rear fence drive error: Return position sensor defective 05/07/08
LCT rear fence drive error: Obstruction causing overload on drive mechanism 05/07/08
LCT side fence drive error: Obstruction causing overload on drive mechanism 05/07/08
LCT side fence drive error: Side fence motor disconnected or defective 05/07/08
LCT side fence drive error: Side fence position sensor disconnected or defective 05/07/08
LCT side fence drive error: Side fence close sensor disconnected or defective 05/07/08
reform bracket for original sensor mounting bracket 05/08/08
Scanner automatic adjustment error: CIS to MCU harness connector loose, disconnected or defective 05/08/08
B408 lower tray exit sensor not turning on - check for obstructions in finisher paper path 05/08/08
B408 Exit guide plate HP sensor does not turn on or off - check with SP 6-139-11, clean or replace sensor 05/08/08
as needed
B408 Exit guide plate HP sensor does not turn on or off - check guide plate for damage or binds 05/08/08
B408 Exit guide plate HP sensor does not turn on or off - replace guide plate motor 05/08/08
B408 Lwr tray stack height sensor not turning on/off - check with SP 6-139-13, clean or replace sensor as 05/08/08
needed
B408 Lwr tray stack height sensor not turning on/off - check tray lift mechanism 05/08/08
B408 jogger HP sensor not turning on/off- check with SP 6-139-5, clean or replace sensor as needed 05/08/08
B408 jogger HP sensor not turning on/off- check for binds in joggers 05/08/08
B408 jogger HP sensor not turning on/off- replace jogger motor 05/08/08
B408 Shift Roller HP sensor does not turn on/off - check with SP 6-139-12, clean or replace sensor as 05/08/08
needed
B408 Shift Roller HP sensor does not turn on/off - check for binds in roller mechanism 05/08/08
B408 Shift Roller HP sensor does not turn on/off - check solenoid with SP 6-144-10, replace solenoid as 05/08/08
needed
B408 Stapler HP sensor does not turn on/off - check with SP 6-193-4, clean or replace sensor as needed 05/08/08
B408 Stapler HP sensor does not turn on/off - check stapler mechanism for binding 05/08/08
B408 feed out belt HP sensor does not turn on/off - check with SP 6139-6, clean or replace sensor as 05/08/08
needed
B408 Stapler HP sensor does not turn on/off - check belt tension 05/08/08
B408 Stapler HP sensor does not turn on/off - check metal clip on belt is not loose/bent/missing 05/08/08
Scanner motor error, scanner motor bound or defective 05/08/08
Scanner motor error, MCU defective 05/08/08
Solution Text Updated
Charge corona error, Reseat all harness and connections 05/08/08
SBU transmission error, replace SBU unit 05/08/08
Charge wire cleaner error, charge cleaner motor bound or defective 05/08/08
Back side of duplex copy is light, B4773933 CIS Inverter Bracket 05/08/08
Exposure lamp error, Exposure lamp defective 05/08/08
Exposure lamp error, Lamp regulator defective 05/08/08
Exposure lamp error, Dirty mirrors, lens or white plate 05/08/08
Exposure lamp error, SBU defective 05/08/08
Exposure lamp error, check harness and connectors 05/08/08
Scanner HP error, Scanner motor bound or defective 05/08/08
Scanner HP error, SDRB defective (scanner drive board) 05/08/08
Scanner HP error, BCU defective (base control unit) 05/08/08
Scanner HP error, Check harness and connections 05/08/08
Scanner HP error, Scanner motor bound or defective 05/08/08
Scanner HP error, SDRB defective 05/08/08
Scanner HP error, BCU defective 05/08/08
Scanner HP error, check harness and connections 05/08/08
Scanner HP error, Scanner motor bound or defective 05/08/08
Scanner HP error, SDRB defective 05/08/08
Scanner HP error, BCU defective 05/08/08
Scanner HP error, check harness and connections 05/08/08
Scanner HP error, Scanner motor bound or defective 05/08/08
Scanner HP error, SDRB defective 05/08/08
Scanner HP error, BCU defective 05/08/08
Scanner HP error, check harness and connections 05/08/08
SBU auto adj error, Exposure lamp defective 05/08/08
SBU auto adj error, Lamp regulator defective 05/08/08
SBU auto adj error, White plate dirty or out of position 05/08/08
SBU auto adj error, Mirrors dirty, damaged or out of position 05/08/08
SBU auto adj error, SBU defective 05/08/08
SBU auto adj error, VIB defective 05/08/08
SBU transmission error, VIB defective 05/08/08
SBU transmission error, check harness and connections 05/08/08
CIS lamp error, CIS lamp defective 05/08/08
Solution Text Updated
CIS lamp error, CIS defective 05/08/08
CIS auto adj error, CIS defective 05/08/08
CIS auto adj error, CIS white roller or exposure glass dirty 05/08/08
CIS transmission error, CIS unit defective 05/08/08
CIS transmission error, check harness and connections 05/08/08
Polygom mirror motor error, IPU defective 05/08/08
Polygon mirror motor error, polygon mirror motor defective 05/08/08
Polygon mirror motor error, IPU defective 05/08/08
Polygon mirror motor error, Polygon mirror motor defective 05/08/08
Polygon mirror motor error, Polygon mirror motor defective 05/08/08
Polygon mirror motor error, IPU defective 05/08/08
Charge corona error, Charge power pack defective 05/08/08
Charge grid leak error, Charge power pack defective 05/08/08
Charge grid leak error, Check charge unit and connections 05/08/08
Charge grid open circuit error, Charge power pack defective 05/08/08
Charge grid open circuit error, Charge unit defective 05/08/08
Charge grid open circuit error, Check harness and connections 05/08/08
Charge wire cleaner error, check harness and connections 05/08/08
Charge wire cleaner motor error, motor bound or defective 05/08/08
Charge wire cleaner motor error, check harness and connections 05/08/08
Friction pad motor lock, check mechanism for binding. 05/08/08
Access code clear - SP mode 7-810 to reset code 05/09/08
Paper weight trays: 28LB max Bypass: 44LB max 05/09/08
B804/805 entrance sensor stays on/off - check paper feed from bridge unit 05/09/08
B804/805 stapler corner or rotation HP sensor stays on/off - check with SP 6-140-16, clean or replace 05/09/08
sensor(s) as needed
B804/805 Corner or Booklet stapler does not finish within spec time - check for mechanical binds in 05/09/08
stapler operation
B804/805 Fold plate HP sensor does not turn on/off - check with SP 6-140- 36, clean or replace sensor as 05/09/08
needed
B804/805 Jogger fence HP sensor stays on/off - check with SP 6-140-13, clean or replace sensor 05/09/08
B804/805 Stack feed out belt HP sensor stays on/off - check belt metal clip actuates sensor 05/09/08
B804/805 finisher communication error - check harness and plug connection between finisher and copier 05/09/08
B804/805 Shift roller HP sensor stays on/off - check for binds in shift roller operation 05/09/08
B804/805 Exit guide plate HP sensor stay on/off - check for proper guide plate movement 05/09/08
B804/805 Stacking roller HP sensor does not turn on/off - check stacking roller operation 05/09/08
Potential sensor error, Potential sensor defective 05/09/08
Potential sensor error, OPC connection or defective 05/09/08
Potential sensor error, IOB defective 05/09/08
Potential sensor error, Developer power pack defective 05/09/08
Potential sensor error, check harness and connectors 05/09/08
Potential sensor error, Potential sensor defective 05/09/08
Potential sensor error, IOB defectve 05/09/08
Potential sensor error, OPC connection or defetcive 05/09/08
Potential sensor error, developer power pack defectve 05/09/08
Potential sensor error, check harness and connections 05/09/08
Potential sensor error, Potential sensor defective 05/09/08
Potential sensor error, IOB defective 05/09/08
Potential sensor error, OPC connection or defective 05/09/08
Potential sensor error, LD defective 05/09/08
Potential sensor error, Check harness and connectors 05/09/08
Solution Text Updated
Potential sensor error, Potential sensor defective 05/09/08
Potential sensor error, OPC connection or defective 05/09/08
Potential sensor error, IOB defective 05/09/08
Potential sensor error, Developer power pack defective 05/09/08
Potential sensor error, check harness and connections 05/09/08
Potential sensor error, potential sensor defective 05/09/08
Potential sensor error, OPC connection or defective 05/09/08
Potential sensor error, IOB defective 05/09/08
Open Port 51125 05/09/08
LCT lower limit error: Tray lift motor defective 05/09/08
LCT lower limit error: Poor connection of the tray lift motor 05/09/08
LCT lower limit error: Lower limit sensor disconnected or defective 05/09/08
LCT lower limit error: Obstruction causing overload on drive mechanism 05/09/08
Paper tray error: Defective motor 05/09/08
Paper tray error: Defective sensor 05/09/08
Paper tray error: Obstruction causing overload on drive mechanism 05/09/08
Fusing thermistor open: Thermistor out of position (Reset Code) 05/09/08
Fusing thermistor open: Thermistor disconnected or defective (Reset Code) 05/09/08
Fusing thermistor open: AC power not within rated range (Reset Code) 05/09/08
Fusing temperature warm-up error: Thermistor defective or out of position (Reset Code) 05/09/08
Fusing temperature warm-up error: Fusing lamp disconnected (Reset Code) 05/09/08
Fusing temperature warm-up error: Thermostat open (Reset Code) 05/09/08
Fusing overheat error 1: TRIAC shorted, replace PSU (Reset Code) 05/09/08
Fusing overheat error 1: SBCU board defective (Reset Code) 05/09/08
Fusing overheat error 1: Thermistor defective (Reset Code) 05/09/08
Fusing overheat error 2: TRIAC shorted, replace PSU (Reset Code) 05/09/08
Fusing overheat error 2: SBCU board defective (Reset Code) 05/09/08
Fusing overheat error 2: Thermistor defective (Reset Code) 05/09/08
Fusing overheat error 2: AC power unstable (Reset Code) 05/09/08
Fusing overheat error 3: Hot roller thermistor out of position (Reset Code) 05/09/08
Unstable fusing temperature: Thermistor disconnected or defective (Reset Code) 05/09/08
Unstable fusing temperature: Fusing unit installed incorrectly (Reset Code) 05/09/08
Fusing unit set error: Poor fusing unit connection (Reset Code) 05/09/08
Fusing unit set error: Fusing unit not installed (Reset Code) 05/09/08
Solution Text Updated
Zero cross waveform signal error: Electrical noise on AC power line 05/09/08
Exhaust fan motor error: Poor connection of the exhaust fan motor 05/09/08
Exhaust fan motor error: Too much load on motor drive 05/09/08
Copy data security unit error: Incorrect Copy data security unit installed, should be type "D" 05/09/08
-1, SBU connection error: Harness connection at IPU, BCU, SBU loose, broken or defective 05/09/08
Low fusing temp error: Reset by setting plotter switch 01, bit 0 to 1 and turn power off and on 05/09/08
Fusing error: Set plotter switch 01 bit 0 to 1 and turn power off and on 05/09/08
1st paper feed unit jam - replace Timing pulley to drive Tray 1 was cracked 05/12/08
Reset key operator code with SP 7-810 05/12/08
To set SMTP server name - enter SP 5852-001 - input information then reboot copier 05/12/08
To set the Titles in the address book - select sp 5850-2 and select title 05/12/08
Replace the Fusing Web Motor 05/12/08
Paper Size Mismatch error - RPCS driver paper size must be programed in the driver 05/12/08
Copy Face up printing - all drivers cannot be setup for copy face up printing 05/12/08
Self diagnostic error NVRAM: replace NVRAM on controller 05/12/08
AutoCad Versions 2000 - 2008 are supported. 05/12/08
ID sensor error black - replace development bias power pack 05/12/08
ID sensor error black - potential sensor, laser diode, ID sensor, refer to process control error codes in FSM 05/12/08
Cover interposer fed papers punch holes different than from trays - Refer to TSB B234 - 20 05/12/08
Tray 1 lift error, Replace Front bank harness ( B247 5701 ) 05/12/08
Disable auto reset - SP 5875-002 change to 0 and reboot copier 05/12/08
Copying displayed if using ZFold and Cover interposer options - paper jams at entrance of ZFold - replace 05/12/08
ZFold Main PCB
IPDS install - Use Install method - Appendix B 05/12/08
Potential sensor error, Developer power pack defective 05/12/08
Potential sensor error, check harness and connectors 05/12/08
Potential sensor error, Potential sensor or harness defective 05/12/08
Potential sensor error, IOB defective 05/12/08
Potential sensor error, Charge power pack defective 05/12/08
Potential sensor error, Developer power pack defective 05/12/08
Potential sensor error, OPC connection or defective 05/12/08
TD sensor output error, TD sensor defective 05/12/08
TD sensor output error, Check TD sensor harness and connections 05/12/08
TD sensor out put error, IOB defective 05/12/08
TD sensor output error, Toner bottle motor defective 05/12/08
TD sensor adjustment error, TD sensor defective 05/12/08
TD sensor adjustment error, Check TD sensor harness and connections 05/12/08
Solution Text Updated
TD sensor adjustment error, IOB defective 05/12/08
TD sensor adjustment error, Toner bottle motor defective 05/12/08
TD sensor adjustment error, TD sensor defective 05/12/08
TD sensor adjustment error, Check TD sensor harness and connections 05/12/08
TD sensor adjustment error, IOB defective 05/12/08
Development output abnormal, Developer bias connections 05/12/08
Development output abnormal, Developer power pack defective 05/12/08
ID sensor error, ID sensor defective 05/12/08
ID sensor error, Check ID sensor harness and connections 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge power pack defective 05/12/08
ID sensor error, ID sensor defective 05/12/08
ID sensor error, Check ID sensor harness and connections 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge power pack defective 05/12/08
ID sensor error, ID sensor defective 05/12/08
ID sensor error, Check ID sensor harness and connections 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge power pack defective 05/12/08
ID sensor error, ID sensor defective 05/12/08
ID sensor error, Check ID sensor harness and connections 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge power pack defective 05/12/08
ID sensor error, ID sensor defective 05/12/08
ID sensor error, Check ID sensor harness and connectors 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge power pack defective 05/12/08
ID sensor error, Potential sensor defective 05/12/08
ID sensor error, Check potential sensor harness and connections 05/12/08
ID sensor error, IOB defective 05/12/08
ID sensor error, Charge corona power pack defective 05/12/08
ID sensor error, OPC connection defective 05/12/08
Transfer output error, Transfer power pack defective 05/12/08
Transfer output error, Check transfer harness and connections 05/12/08
Solution Text Updated
Transfer output error, Transfer power pack defective 05/12/08
Transfer output error, Check transfer harness and connections 05/12/08
Quenching lamp error, Quenching lamp defective 05/12/08
Quenching lamp error, Check quenching lamp harness and connections 05/12/08
Main Motor lock, Main motor bound or defective 05/12/08
Main Motor lock, CNB board defective 05/12/08
Developer motor lock, Developer motor bound or defective 05/12/08
Developer motor lock, CNB Board defective 05/12/08
Developer motor lock, toner supply unit coil bound 05/12/08
Toner collection bottle error, Toner collection bottle not set 05/12/08
Toner collection bottle error, Bottle set switch defective 05/12/08
Tray 1 lift error, Tray lift motor defective 05/12/08
Tray 1 lift error, Pick up solenoid bound or defective 05/12/08
Tray 1 lift error, Tray overloaded with paper 05/12/08
Tray 2 lift error, Tray 2 lift motor bound or defective 05/12/08
Tray 2 lift error, Pick up solenoid bound or defective 05/12/08
Tray 2 lift error, Paper tray overloaded 05/12/08
Tray 3 lift error, Tray 3 lift motor bound or defective 05/12/08
Tray 3 lift error, Pick up solenoid bound or defective 05/12/08
Tray 3 lift error, Paper tray overloaded 05/12/08
Tray 4 lift error, Tray 4 lift motor bound or defective 05/12/08
Tray 4 lift error, pick up solenoid bound or defective 05/12/08
Tray 4 lift error, paper tray overloaded 05/12/08
LCT feed motor error, Feed motor bound or defective 05/12/08
LCT feed motor error, Check harness and connections 05/12/08
LCT tray error, Tray lift motor bound or defective 05/12/08
LCT tray error, lift sensor defective 05/12/08
LCT tray error, pick up solenoid bound or defective 05/12/08
LCT tray error, paper end sensor defective 05/12/08
Tandam rear fence motor error, Rear fence motor bound or defective 05/12/08
Tandam rear fence motor error, HP sensor defective or out of position 05/12/08
Tandam rear fence motor error, Return sensor defective 05/12/08
Duplex jogger motor error, Jogger motor bound or defective 05/12/08
Duplex jogger motor error, HP sensor defective 05/12/08
Solution Text Updated
Duplex jogger motor error, Check harness and connections 05/12/08
Duplex jogger motor error, jogger motor bound or defective 05/12/08
Duplex jogger motor error, HP sensor defective 05/12/08
Duplex jogger motor error, check harness and connections 05/12/08
Duplex jogger motor error, IOB defective 05/12/08
Exposure lamp error: Replace exposure lamp 05/12/08
Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 14" 05/12/08
Paper Type selection jam - set sp 1110-001-011 disable double feed detect 05/14/08
Fusing exit motor error, TSB # 51 for fusing roller damage. 05/14/08
Duplex Transport sensor 2 - Clean or replace sensor 05/14/08
Registration Sensor Lag jam - Clean or replace registration sensor 05/14/08
Fusing Exit sensor lag Jam - Clean or replace Fusing exit sensor 05/14/08
Exit Jam - Clean or replace Exit sensor 05/14/08
Duplex Entrance sensor Lag - Clean or replace Duplex entrance sensor 05/14/08
Duplex Transport Sensor 1 - Clean or replace Duplex Transport sensor 1 05/14/08
Duplex Transport Sensor 2 - Clean or replace Duplex Transport sensor 2 05/14/08
Solution Text Updated
LCT Relay sensor lag jam - Clean or replace LCT Relay sensor 05/14/08
Paper Type selection jam - Clean or replace Double Feed detect sensor 05/14/08
Bypass paper feed sensor - clean or replace Bypass paper feed sensor 05/14/08
replaced lens block assembly 05/14/08
Clean laser toner shield glass 05/14/08
Fusing unit set error: Poor connection of the fusing unit. (reset code) 05/14/08
Fusing temp warm-up error: Thermistor defective or out of position. (reset code) 05/14/08
Fusing temp warm-up error: Thermostat open (reset code) 05/14/08
Fusing temp warm-up error: Refer to Bulletin 017R (reset code) 05/14/08
HDD access error : defective HDD 05/14/08
Perform paper size reset. 05/14/08
folder options doesnt showup in address book. Check print scan sd card in wrong slot 05/14/08
BICU tray 1-4 communication error, replace IOB 05/14/08
Engine startup error, controller defective 05/14/08
Feed out belt motor error, feed out motor bound or defective 05/14/08
Finisher exit guide motor error, Exit guide motor bound or defective 05/14/08
Finisher tray 1 shift motor error, shift roller HP sensor defective 05/14/08
SMB scanning does not function with MS Vista - Refer to MS article KB Article Number: KB935755 05/14/08
Zero cross error, No action required, log code, machine not affected 05/14/08
Fusing jam Code 05/14/08
Fusing pressure release motor bound or defective 05/14/08
BICU - ADF communication error, Check harness and connections 05/14/08
BICU-ADF communication error, ADF board defective 05/14/08
BICU-ADF communication error, BICU defective 05/14/08
BICU - ADF communication error, check harness and connections 05/14/08
BICU - ADF communication error, BICU defective 05/14/08
BICU - ADF communication error, ADF board defective 05/14/08
BICU - ADF communication error, defective software 05/14/08
BICU - ADF communication error, check harness and connections 05/14/08
BICU - ADF communication error, BICU defective 05/14/08
BICU - ADF communication error, ADF board defective 05/14/08
BICU - Finisher communication error, check harness and connections 05/14/08
BICU - Finisher communication error, Finisher board defective 05/14/08
Solution Text Updated
BICU - Finisher communication error, check for 24v short 05/14/08
BICU tray 1-4 communication error, check harness and connections 05/14/08
BICU tray 1-4 communication error, BICU defective 05/14/08
BICU tray 1-4 communication error, check harness and connections 05/14/08
BICU tray 1-4 communication error, IOB defective 05/14/08
BICU tray 1-4 communication error, BICU defective 05/14/08
BICU - LCT communication error, IOB defective 05/14/08
BICU - LCT communication error, CNB defective 05/14/08
BICU - LCT communication error, check harness and connections 05/14/08
NRS modem communication error, NIB disabled, run sp5990 for details 05/14/08
remote service dialup error, NRS software bug, count only 05/14/08
Engine startup error, BICU defective 05/14/08
Engine startup error, PSU defective 05/14/08
Engine startup error, Check harness and connections 05/14/08
Engine startup error, remove all options, SD's, memory defective 05/14/08
Engine startup error, HDD defective 05/14/08
ADF pickup error, Pickup roller HP sensor defective 05/14/08
ADF pickup error, Pickup roller motor bound or defective 05/14/08
ADF pickup error, timming belt loose or out of position 05/14/08
ADF pickup error, ADF board defective 05/14/08
ADF bottom plate motor error, Bottom plate motor bound or defective 05/14/08
ADF bottom plate motor error, Bottom plate HP sensor defective 05/14/08
ADF bottom plate motor error, ADF main board defective 05/14/08
Finisher transport motor error, transport motor bound or defective 05/14/08
Finisher transport motor error, check harness and connections 05/14/08
Finisher transport motor error, Finisher main board defective 05/14/08
Finisher jogger motor error, Jogger HP sensor defective 05/14/08
Finisher jogger motor error, Jogger motor bound or defective 05/14/08
Finisher jogger motor error, Finisher main board defective 05/14/08
Finisher jogger motor error, check harness and connections 05/14/08
Feed out belt motor error(B478), Belt HP sensor loose or defective 05/14/08
Feed out belt motor error(B478), finisher main board defective 05/14/08
Stapler hammer motor error, Stapler bound or defective 05/14/08
Stapler hammer motor error, Check harness and connections 05/14/08
Solution Text Updated
Stapler hammer motor error, Finisher main board defective 05/14/08
Finisher exit guide motor error, Finisher main board defective 05/14/08
Front shift jogger motor error (B703), Jogger motor bound or defective 05/14/08
Front shift jogger motor error (B703), HP sensor out of position or defective 05/14/08
Front shift jogger motor error (B703), Finisher main board defective 05/14/08
Rear shift jogger motor error (B703), Motor bound or defective 05/14/08
Rear shift jogger motor error (B703), HP sensor loose or defective 05/14/08
Rear shift jogger motor error (B703), Finisher board defective 05/14/08
Shift jogger retraction motor error (B703), Motor bound or defective 05/14/08
Shift jogger retraction motor error (B703), HP sensor defective 05/14/08
Shift jogger retraction motor error (B703), finisher board defective 05/14/08
Finisher tray 1 shift motor error, Upper shift motor bound or defective 05/14/08
Finisher tray 1 shift motor error, main board defective 05/14/08
Address book error: Data corruption, erase address book SP5846-50 05/14/08
Laser Synch Error: Toner bottle not positioned correctly or not installed 05/14/08
Mechanical total counter error: Defective mechanical total counter 05/14/08
execute sp-5870-3, then sp-5870-1 05/14/08
Communication break error between SBCU and ADF: Serial line between SBCU and ADF unstable 05/14/08
Communication break error between SBCU and ADF: Connectors between SBCU and ADF loose, 05/14/08
disconnected or damaged
Communication command error between SBCU and ADF: SBCU board defective 05/14/08
Communication command error between SBCU and ADF: Reload firmware 05/14/08
Communication timeout between SBCU and finisher: Serial line connecting SBCU and finisher unstable 05/14/08
Communication timeout between SBCU and finisher: Serial line connecting SBCU and finisher unstable 05/14/08
Communication timeout between SBCU and duplex unit: Serial line connecting SBCU and duplex unit 05/14/08
unstable
Communication timeout between SBCU and duplex unit: SBCU board and duplex main board connection 05/14/08
defective or loose
Communication timeout between SBCU and duplex unit: SBCU board defective 05/14/08
Communication timeout between SBCU and duplex unit: Duplex main board defective 05/14/08
EEPROM communication error: EEPROM installed incorrectly 05/14/08
EEPROM communication error: EEPROM defective 05/14/08
EEPROM communication error: SBCU defective 05/14/08
Solution Text Updated
Engine response error: SBCU installed incorrectly 05/14/08
Engine response error: SBCU defective 05/14/08
Engine response error: Controller board defective 05/14/08
Controller to operation panel startup error: Controller board defective 05/14/08
Controller to operation panel startup error: Controller board installed incorrectly 05/14/08
Controller to operation panel startup error: Operation panel connector loose or defective 05/14/08
Finisher motor error (B442): Upper transport motor connectors are loose, disconnected or damaged 05/14/08
Finisher motor error (B408): Registration motor connectors are loose, disconnected or damaged 05/14/08
Finisher motor error (B408): Registration motor defective 05/14/08
Finisher motor error (B442): Upper transport motor defective 05/14/08
Laser sync error: LD unit defective 05/14/08
Laser sync error: FCU defective 05/14/08
Laser sync error: LD harness damaged 05/14/08
Laser sync error: Synchronization detection mirror defective 05/14/08
Perform shading test: Tech mode>machine test>shading test, put white paper in ADF 05/14/08
Maintenance motor out of home position: Defective maintenance unit 05/14/08
replace power supply 05/15/08
Controller error, controller PCB defectve 05/15/08
Controller error, NIB defective 05/15/08
Controller error, PSU defective 05/15/08
Controller error, Replace option DIMM on controller 05/15/08
Replace IPU 05/15/08
Zero cross error: Defective PSU 05/15/08
Zero cross error: Issue corrected with firmware version 1.202.01 or later 05/15/08
Replace Transport Bracket Assembly 05/15/08
Toner Suction bottle set error - Check Toner Suction Bottle set switch 05/15/08
SP 5832-008; replace HD; 05/15/08
HDD mail RX Data Abnormal: Defective HDD 05/15/08
HDD mail RX Data Abnormal: Format HDD with SP 5-832-7 05/15/08
Software error, replace or reinstall IC 31 on BCU board 05/15/08
No developer installed in new PCU 05/15/08
set scan type to greyscale 05/15/08
Finisher error, Replace Fusing Exit Sensor & PSU 05/15/08
Solution Text Updated
Trimmed staple waste hopper full, Empty + reset trimmed staple tray 05/15/08
Corner stapler rotation motor error, HP sensor dirty or defective 05/15/08
Punch motor error, motor bound or defective - SR970, B701 05/15/08
Potential sensor error, Increase tension on drum drive 05/15/08
To extend the time for searching LDAP set sp 5846-10 select time 05/15/08
Toner collection motor lock, update engine firmware SC 590 displayed is SC 495. 05/15/08
Finisher shift roller motor error, Shift roller HP sensor defective 05/15/08
Finisher lower tray lift error, Lift motor bound or defective 05/15/08
Finisher lower tray lift error, Paper height sensor 1 or 2 defective 05/15/08
Finisher lower tray lift error, Finisher main board defective 05/15/08
Finisher lower tray lift error, check harness and connections 05/15/08
Finisher pre-stack motor error, Jogger HP sensor defective 05/15/08
Finisher pre-stack motor error, Pre-stack motor bound or defective 05/15/08
Finisher pre-stack motor error, Finisher main board defective 05/15/08
Finisher pre-stack motor error, check harness and connections 05/15/08
Finisher exit guide plate error, Guide plate motor bound or defective 05/15/08
Finisher exit guide plate error, Guide plate HP sensor defective 05/15/08
Finisher exit guide plate error, Finisher main board defective 05/15/08
Finisher exit guide plate error, check harness and connections 05/15/08
Trimmed staple waste hopper full, Waste sensor defective 05/15/08
Finisher pressure plate error, pressure plate motor bound or defective 05/15/08
Finisher pressure plate error, HP sensor defective 05/15/08
Finisher pressure plate error, Finisher main board defective 05/15/08
Finisher pressure plate error, check harness and connectors 05/15/08
Finisher corner stapler motor error, motor bound or defective 05/15/08
Finisher corner stapler motor error, jam, exceed paper limit 05/15/08
Finisher corner stapler motor error, check harness and connections 05/15/08
Corner stapler rotation motor error, motor bound or defective 05/15/08
Corner stapler rotation motor error, check harness and connections 05/15/08
Finisher stapler movement error, motor bound or defective 05/15/08
Finisher stapler movement error, HP sensor defective 05/15/08
Finisher stapler movement error, check harness and connections 05/15/08
Booklet front stapler motor error, motor bound or defective 05/15/08
Booklet front stapler motor error, check harness and connections 05/15/08
Solution Text Updated
Booklet rear stapler motor error, motor bound or defective 05/15/08
Booklet rear stapler motor error, Check harness and connections 05/15/08
Finisher upper tray lift motor error, motor bound or defective 05/15/08
Finisher upper tray lift motor error, paper height sensor defective 05/15/08
Finisher upper tray lift motor error, Finisher main board defective 05/15/08
Finisher upper tray lift motor error, check harness and connections 05/15/08
Z-fold fan motor error, fan motor bound or defective 05/15/08
Z-fold fan motor error, check harness and connections 05/15/08
Punch motor error, HP sensor defective 05/15/08
Punch motor error, check harness and connections 05/15/08
Finisher folder plate motor error, motor bound or defective 05/15/08
Finisher folder plate motor error, HP sensor defective 05/15/08
Folder plate motor error, Check harness and connectors 05/15/08
Finisher pressure plate motor error, HP sensor defective 05/15/08
Finisher pressure plate motor error, motor bound or defective 05/15/08
Finisher pressure plate motor error, check harness and connectors 05/15/08
Punch movement motor error, motor bound or defective 05/15/08
Punch movement motor error, check harness and connections 05/15/08
paper position sensor slide motor error, Motor bound or defective 05/15/08
paper position sensor slide motor error, check harness and connections 05/15/08
paper position sensor slide motor error, @ install? check jumpers 05/15/08
Folding unit bottom fence lift motor error, motor bound or defective 05/15/08
Check harness and connections 05/15/08
Clamp roller retraction motor error, motor bound or defective 05/15/08
Clamp roller retraction motor error, check harness and connections 05/15/08
Stack junction gate motor error, Motor bound or defective 05/15/08
Stack junction gate motor error, check harness and connections 05/15/08
Cover interposer bottom plate motor error, motor bound or defective 05/15/08
Cover interposer bottom plate motor error, HP sensor defective 05/15/08
Cover interposer bottom plate motor error, position sensor defective 05/15/08
Cover interposer bottom plate motor error, check harness and connections 05/15/08
Z-fold feed motor error, motor bound or defective 05/15/08
Z-fold feed motor error, check harness and connections 05/15/08
Z-fold lower stopper motor error, motor bound or defective 05/15/08
Solution Text Updated
Z-fold lower stopper motor error, HP sensor defective 05/15/08
Z-fold lower stopper motor error, check harness and connectors 05/15/08
Z-fold upper stopper motor error, motor bound or defective 05/15/08
Z-fold upper stopper motor error, HP sensor defective 05/15/08
Z-fold upper stopper motor error, check harness and connections 05/15/08
Z-fold timing sensor adjustment error, Fold timing sensor defective 05/15/08
Z-fold timing sensor adjustment error, sensor mylar dirty, damaged or out of position 05/15/08
Z-fold leading edge sensor adjustment error, sensor defective 05/15/08
Z-fold leading edge sensor adjustment error, mylar dirty or damaged 05/15/08
Z-fold EPROM error, EPROM defective 05/15/08
Finisher staple trimming hopper full, empty hopper 05/15/08
Finisher staple trimming hopper full, hopper sensor defective 05/15/08
Scanner home position error: Defective scanner motor 05/15/08
Laser Synch Error: Defective LD unit 05/15/08
Laser Synch Error: Defective BICU 05/15/08
Laser Synch Error: LD unit out of position 05/15/08
Laser Synch Error: Defective cable between the BICU and LD unit 05/15/08
Laser Synch Error: Loose connection between the BICU and LD unit 05/15/08
Laser Synch Error: Defective Power Supply- No 24volts to BICU 05/15/08
Exposure Lamp Error: Defective Exposure Lamp Stabilizer 05/15/08
Exposure Lamp Error: Defective SBU board 05/15/08
Exposure Lamp Error: Defective SBU Connector 05/15/08
Exposure Lamp Error: Lens Block out of Position 05/15/08
Exposure Lamp Error: Incorrect position or width of white reference plate scanning SP 4015 05/15/08
Scanner home position error: Defective scanner home position sensor 05/15/08
Scanner home position error: Defective BICU board 05/15/08
Scanner home position error: Defective scanner drive motor connector 05/15/08
Scanner home position error: Defective scanner home position sensor connector 05/15/08
Scanner Home Position Error 2: Defective scanner home position sensor 05/15/08
Scanner Home Position Error 2: Defective scanner drive motor 05/15/08
Scanner Home Position Error 2: Defective scanner drive motor connector 05/15/08
Scanner Home Position Error 2: Defective scanner home position connector 05/15/08
Scanner Home Position Error 2: Defective BICU board 05/15/08
Communication Error between BICU and SBU: Defective BICU 05/15/08
Solution Text Updated
Communication Error between BICU and SBU: Defective SBU 05/15/08
Communication Error between BICU and SBU: Defective flat cable between BICU and SBU 05/15/08
Communication Error between BICU and SBU: Poor connection between BICU and SBU 05/15/08
Image Transfer Error: Defective BICU board 05/15/08
Image Transfer Error: Defective Controller board 05/15/08
Memory Address Error: Defective BICU 05/15/08
Memory Address Error: Defective controller board 05/15/08
Memory Address Error: Reload BICU and controller firmware 05/15/08
Memory Address Error: BICU/Controller firmware mismatch 05/15/08
Charge Roller Current Leak: Defective charge roller 05/15/08
Charge Roller Current Leak: Loose PCU connection 05/15/08
No Laser Write Signal (F-GATE) Error: Defective BICU 05/15/08
No Laser Write Signal (F-GATE) Error: Defective FCU 05/15/08
No Laser Write Signal (F-GATE) Error: Defective Controller 05/15/08
No Laser Write Signal (F-GATE) Error: Poor FCU connection 05/15/08
No Laser Write Signal (F-GATE) Error: Poor controller connection 05/15/08
TD sensor error: Defective TD sensor 05/15/08
TD sensor error: Poor PCU connection 05/15/08
TD sensor error: Defective BICU board 05/15/08
Development Bias Leak: Defective High Voltage Power Supply 05/15/08
Development Bias Leak: Poor PCU connection 05/15/08
Developer Initialization Error: Insufficient Developer 05/15/08
Developer Initialization Error: Inufficient charge roller voltage 05/15/08
Developer Initialization Error: Poor PCU connection 05/15/08
Developer Initialization Error: No development unit drive 05/15/08
Charge Roller Current Leak: Defective High Voltage Power Supply 05/15/08
Change user function keys F1-F3 to something other than PRINT TX STATUS REPORT 05/15/08
Toner suction motor error - Replace toner suction motor and reset SP 2973 to 0 05/16/08
Solution Text Updated
Printer not recognized - Insure there is memory in both slots on controller and theat optional memory is 05/16/08
256K
LCT Motor lock - replace LCT door safety switches 05/16/08
Charge corona ouput error: charge corona assembly defective 05/16/08
To avoid dropping off of network - Replace Controller pcb 05/16/08
developement output abnormal, check for damaged harness by flywheel 05/16/08
Set SP 1-103 to 2 05/16/08
Please wait at power up no ready - replace HHD assembly 05/16/08
Perform engine clear, SP 5801-2. 05/16/08
Finisher shift roller motor error, check harness and connections 05/16/08
Error message - cant connect to @remote server - turn SP 5816 - 0 05/16/08
Printer ready error, reload software 05/16/08
Printer error 2, font not on SD card 05/16/08
Watchdog error, reload firmware 05/16/08
Watchdor error, Controller defective 05/16/08
Watchdog error, options (DIMMS, SD cards, etc..) defective 05/16/08
Self-diagnostic error, controller defective 05/16/08
Self diagnostic error, reload firmware 05/16/08
Self diagnostic error HDD, HDD defetcive 05/16/08
Self diagnostic error HDD, Controller defective 05/16/08
Self diagnostic error HDD, check connections 05/16/08
Self diagnostic error optional NVRAM, Optional NVRAM defective 05/16/08
Self diagnostic error ROM, reload firmware 05/16/08
Self diagnostic error ROM, controller defective 05/16/08
Self diagnostic error engine, Controller defective 05/16/08
Self diagnostic error engine, Mother board defective 05/16/08
Self diagnostic error engine, check harness and connections 05/16/08
IEEE 1394 error, NIB defective 05/16/08
IEEE 1394 error, controller defective 05/16/08
Wireless LAN error, Wireless LAN card damaged or missing 05/16/08
Wireless LAN error, Wireless LAN card damaged or missing 05/16/08
Wireless Lan error, Card defective 05/16/08
Wireless Lan error, card defectve 05/16/08
USB error, controller defective 05/16/08
Solution Text Updated
Transfer Roller Leak Error (positive electrode): Defective Transfer Roller 05/16/08
Transfer Roller Leak Error (positive electrode): Defective High Voltage Power Supply 05/16/08
Transfer Roller Leak Error (positive electrode): Poor PCU connection 05/16/08
Transfer Roller Leak Error (positive electrode): Incorrect installation of transfer unit 05/16/08
Transfer Roller Leak Error (positive electrode): Incorrect installation of separation unit 05/16/08
Transfer Roller Leak Error (negative electrode): Incorrect installation of separation unit 05/16/08
Transfer Roller Leak Error (negative electrode): Incorrect installation of transfer unit 05/16/08
Transfer Roller Leak Error (negative electrode): Defective transfer roller 05/16/08
Transfer Roller Leak Error (negative electrode): Defective High Voltage Power Supply 05/16/08
Transfer Roller Leak Error (negative electrode): Poor PCU connection 05/16/08
Main Motor Error: Defective Main Motor 05/16/08
Main Motor Error: Defective BICU board 05/16/08
Main Motor Error: Mechanical binding problem causing main motor overload 05/16/08
Fusing Thermistor Open Error: Defective BICU board 05/16/08
Charge roller current leak: Charge power pack defective 05/16/08
size sensor defective ,, release stuck sensor arm on df cover 05/16/08
Adjust adf motor speeds with sp 6016 05/19/08
AC power missing - Replace AC drive PCB 05/19/08
CPU error - replace controller board 05/19/08
PBase-Offline,Operator Needed Displayed: Check and reseat plotter interface pcb harness connections 05/20/08
smears on glossy paper only, change paper type and set correctly through the print driver 05/20/08
smears on glossy paper only, check or replace fuser unit 05/20/08
fuser offset, check or replace fuser unit 05/20/08
fuser offset, check toner for the correct model 05/20/08
Polygon mirror motor error: Defective polygon mirror motor 05/20/08
grinding noise from PCU, replace drum drive gear V128424 roll pin stripped the gear 05/20/08
Reset PCU Counter: Press Menu Set 74 scroll to OPC belt, press Menu Set again select 1 for yes 05/20/08
Defective paper end sensor 05/20/08
Hard drive disk error - HDD defective 05/21/08
Scanner slamming - replace MCU and scanner motor. 05/21/08
Hard disk drive error - formatt hdd sp-mode 4-911-2 05/21/08
Please Wait, fuser working - replace BICU board 05/21/08
digitally distorted image - confirm IOB dip switchs are correct 1 on for 35CPM, 1 off for 45 05/21/08
digitally distorted image - test w/o HDD, if OK then replace HDD 05/21/08
digitally distorted image - replace laser diode unit 05/21/08
Please Wait, fuser working - test w/o hard drive, if OK then replace hard drive 05/21/08
digitally distorted image - reseat laser unit connections 05/21/08
Solution Text Updated
Address book data error - perform sp 5846-050,5832-006,007 with reboots in between. 05/21/08
TX/RX fails - turn off ECM SP 1-104-002 bit 0 to 0 05/21/08
TX/RX fails - change cable equalizer SP 1-105-008 Bits 0 & 1 to 1 for TX and bits 2 & 3 to 1 for RX 05/21/08
problems
Developer Intializatation Error: Defective/Dirty ID sensor 05/21/08
Developer Intializatation Error: Lost Drum Rotation (drive) 05/21/08
Drum motor error- update firmware 05/21/08
Add toner wont clear, clear nvram - SP 5801-2 05/21/08
SR842 Entrance sensor jam - replace entrance sensor 05/21/08
SR842 Proof tray exit sensor jam - replace proof tray exit sensor 05/21/08
SR842 Shift tray entrance sensor jam - replace shift tray entrance sensor 05/21/08
SR842 Staple tray entrance sensor - replace staple tray entrance sensor 05/21/08
SR842 Feed out Jam - Timing Jam - inspect upper transport guide rollers and springs 05/21/08
SR842 Jogger fence motor initialization error - replace jogger fence motor 05/21/08
SR842 Shift roller motor error - replace shift roller motor 05/21/08
SR842 Stapling drive motor initialization error - replace staple drive motor 05/21/08
SR842 Stack feed out motor initialization error - replace stack feed out motor 05/21/08
SR842 Stack feed out motor initialization error - replace stack feed out belt 05/21/08
Duplex entrance sensor jam, reset spring on gate below inverter entrance roller. 05/21/08
dead mach no operation - check for pinched wires coming from the BCU 05/21/08
dead mach no operation - Reaseated the controller with mother board 05/21/08
dead mach no operation - reset machine circuit breaker 05/21/08
dead mach no operation - no power indicator replace Sub PSU behind the main power supply unit 05/21/08
PCU Counter reset: Enter service mode>Select Service Menu 2>Select PCU Counter Clear 05/21/08
Paenl buttons n/w - replace Operation panel 05/21/08
color missing - replace effected developer unit. 05/21/08
Fusing temperature error: Reset using Plotter Switch 01, change bit 0 to a 1. Reboot machine. 05/21/08
Memory setting error - reflash with latest firmware 05/22/08
Memory setting error - replace engine nvram 05/22/08
Memory setting error - replace HDD 05/22/08
please wait indication for a long time, replace hard drive 05/22/08
Memory setting error - replace I/O board 05/22/08
Memory setting error - reseat connections on BICU and IOB 05/22/08
Memory setting error - replace BICU (IPU error) 05/22/08
Engine Response error - blown barrel fuse FU 9 05/22/08
Finisher entrance Jam - bridge unit timing issue, set ADF to SADF mode (field fix) 05/22/08
Metric displayed - Incorrect settings in SP5- 024 and SP5-131, set both to "1" for North America 05/22/08
Duplex Exit 1 sensor does not turn ON - check inverter paper path 05/22/08
Duplex Exit 1 sensor does not turn ON - check inverter exit motor is running 05/22/08
Duplex Exit 2 sensor does not turn ON - clean/replace sensor, SP 5-803-6 bit 3 to check 05/22/08
Duplex Exit 2 sensor does not turn ON - check for blockage in inverter unit 05/22/08
Duplex Exit 3 sensor does not turn ON - clean/replace sensor, SP 5-803-6 bit 4 to check 05/22/08
Duplex Exit 3 sensor does not turn ON - check for paper path blockage in inverter unit 05/22/08
Duplex Feed sensor does not turn ON - clean/replace sensor, SP 5-803-5 bit 6 to check 05/22/08
Duplex Feed sensor does not turn ON - check for blockage in duplex unit 05/22/08
Tray 3/LCT sensor does not turn OFF - paper jammed over sensor 05/22/08
Tray 3/LCT sensor does not turn OFF - clean/replace sensor 05/22/08
Tray 4 sensor does not turn OFF - clean/replace sensor 05/22/08
Reg sensor does not turn OFF - clean/replace sensor, SP 5-803-5 bit 4 to check 05/22/08
Reg sensor does not turn OFF - replace registration clutch, SP5-804-10 to check 05/22/08
Duplex Inverter sensor does not turn OFF - clean/replace sensor, SP 5-803-5 bit 5 to check 05/22/08
Duplex Exit 1 sensor does not turn OFF - clean/replace sensor, SP 5-803-6 bit 2 to check 05/22/08
Duplex Exit 2 sensor does not turn OFF - clean/replace sensor, SP 5-803-6 bit 3 to check 05/22/08
Duplex Exit 3 sensor does not turn OFF - clean/replace sensor, SP 5-803-6 bit 4 to check 05/22/08
Duplex feed sensor does not turn OFF - clean/replace sensor, SP 5-803-5 bit 6 to check 05/22/08
DFGATE assert error: SBCU defective 05/22/08
DF scanning finish error: ADF interface cable defective 05/22/08
Bypass jams - machine cannot auto-detect legal paper in bypass must set size 05/22/08
Light copies - run toner add mode SP 3-015 all or individual colors 05/22/08
Solution Text Updated
Light copies - check laser shutter is opening all the way and SP 2-914 is set to 38 05/22/08
Noise - run single colors, replace effected PCU (usually black) 05/22/08
Jam counters do not increment - check front door switches 05/22/08
Jam counters do not increment - check right door open push switch 05/22/08
Jam counters do not increment - check bridge unit Right Guide Cover push switch 05/22/08
Jam counters do not increment - check bridge unit Left Guide Push switch 05/22/08
DF Jams - use SP 7 508 for original jam history 05/22/08
Bypass jams - Set SP 1-007 to "0" for Letter/SEF or "1" for Legal/SEF 05/22/08
noise in fuser exit - paper exit roller warped & touching frame 05/22/08
Black lines with DF - Clean Scan Glass . See SP 4-020 ADF Dust Check Levels 05/22/08
Toner suction motor replacement alert - reset SP 2973 to 0. 05/22/08
Circut breaker trips when front door is closed, Pinched wire in fusing unit 05/22/08
Reseat corner staple home position sensor on SR5000 05/22/08
BK-151 - 36V low, check transformer 05/22/08
BK-152 - 36V high, interlock PCB defective 05/22/08
BK-153 - 36v low, check connections on interlocke PCB 05/22/08
BK-154 - 24v output high, check transformer 05/22/08
BK-155 - 24v output low, interlock PCB defective 05/22/08
BK-157 - 36v output low, interlock PCB defective 05/22/08
BK-158 - Communication error, BK to TR or BK to CF 05/22/08
BK-159 - PCB MD6DC B is defective 05/22/08
BK-160 - PCB MD6DC C is defective 05/22/08
BK-161 - PCB MD3DC H is defective 05/22/08
BK-201 - Paper infeed sensor BK-Q1 defective 05/22/08
BK-202 - paper infeed sensor BK-Q1 defective (lag) 05/22/08
BK-203 - start sensor for saddle stapling BK-Q4 defective 05/22/08
BK-204 - start sensor for saddle stapling defective (lag) 05/22/08
BK-207 - Fold stop sensor BK-Q7 defective 05/22/08
BK-208 - fold stop sensor BK-Q7 defective (lag) 05/22/08
BK-209 - outfeed sensor BK-Q8 defective 05/22/08
BK-210 - outfeed sensor defective (lag) 05/22/08
BK-401 - staple head defective 05/22/08
ST-001 - stacker motor ST-M1 shorted 05/22/08
ST-002 - stacker motor ST-M1 defective, open circuit 05/22/08
Solution Text Updated
Netfile error - reformat HDD SP 5832- 011 05/22/08
Add toner - replace ID sensor, check VSP in SP 3-103-2 05/22/08
Add toner - front door swithes not restting, message should switch to "Now Loading" 05/22/08
Can't enter SP modes - machine waiting for print or fax job to complete 05/22/08
Check for worn pressure roller. 05/22/08
Address book data error: No HDD installed or SD card in wrong slot, install fax SD card in slot #2 05/22/08
Address book data error: Execute SP 5-846-050 to clear address book 05/22/08
HDD access Error: Defective HDD 05/22/08
HDD Error 3: Bad sector on HDD, replace HDD 05/22/08
HDD access Error: Reformat HDD with SP 5-832-001 05/22/08
HDD error 1: Cable between controller and HDD loose or defective 05/22/08
HDD error 1: HDD power connector loose or defective 05/22/08
HDD error 1: HDD defective 05/22/08
HDD error 1: Controller board defective 05/22/08
HDD error 2: Reformat HDD using SP 5-832-1 05/22/08
HDD error 3: Bad sector on HDD, reformat HDD using SP 5-832-1 05/22/08
Watchdog error: Defective controller board 05/22/08
HDD error 4: Abnormal data transfer on HDD, replace HDD 05/22/08
HDD error 4: Abnormal data transfer on HDD, reformat HDD using SP 5-832-1 05/22/08
Startup without video output end error: Defective controller board 05/22/08
Startup without video input end error: Defective controller board 05/22/08
SD card error 1, recognition error: Defective SD card 05/22/08
SD card error 1, recognition error: Use correct SD card 05/22/08
SD card error 2, SD card removed: Insert SD card 05/22/08
SD card error 3, SD card access error: Insert SD card 05/22/08
SD card error 3, SD card access error: Defective SD card 05/22/08
SD card error 3, SD card access error: Defective controller board 05/22/08
Address book data error: Reformat HDD using SP 5-832-001 05/22/08
No Comms finisher to bicu - Check wire ties on finisher damaging wire 05/22/08
B701/SR970 - Shift roller motor error - check/replace shift roller motor 05/23/08
Potential sensor error black, Charge roller dirty or defective 05/23/08
Potential sensor error black, OPC defective 05/23/08
Potential sensor error, clean and check contacts on black drum unit and main frame 05/23/08
B700/SR4000 Entrance sensor jam - replace entrance sensor 05/23/08
B700/SR4000 jogger fence motor initialization error - replace jogger fence motor 05/23/08
B700/SR4000 Shift roller motor initialization error - replace shift roller motor 05/23/08
B700/SR4000 Staple shift motor initialization error - replace staple shift motor 05/23/08
B700/SR4000 stapling motor initialization error - replace stapling motor 05/23/08
B700/SR4000 - Paper folding error - Inspect paper folder assembly for binding 05/23/08
B700/SR4000 - Stack feed out belt motor error - replace stack feed out motor 05/23/08
B700/SR4000 - Paper punch motor error - replace paper punch motor 05/23/08
Z-Folder Unit - Paper feed sensor jam - replace paper feed sensor 05/23/08
Z-Folder Unit - Paper feed jam - replace paper feed sensor(lag) 05/23/08
Z-Folder Unit - Fold timing sensor(late) - replace fold timing sensor 05/23/08
Z-Folder Unit - Fold timing sensor(lag) - replace fold timing sensor 05/23/08
Z-Folder Unit - Lead edge sensor(late) - replace lead edge sensor 05/23/08
Z-Folder Unit - Lead edge sensor(lag) - replace lead edge sensor 05/23/08
Z-Folder Unit - Up stopper sensor(late) - replace up stopper sensor 05/23/08
Mailbox B762 - Vertical transport sensor 1 jam - replace Vertical transport sensor 1 05/23/08
Mailbox B762 - Vertical transport sensor 2 jam - replace Vertical transport sensor 2 05/23/08
Mailbox B762 - Vertical transport sensor 3 jam - replace Vertical transport sensor 3 05/23/08
Mailbox B762 - Vertical transport sensor 4 jam - replace Vertical transport sensor 4 05/23/08
Mailbox B762 - Vertical transport sensor 5 jam - replace Vertical transport sensor 5 05/23/08
Cover interposer B704 - Paper feed sensor jam - replace paper feed sensor 05/23/08
Cover interposer B704 - Vertical transport path jam - Inspect vertical transport for binding 05/23/08
Cover interposer B704 - Bottom plate position sensor jam - replace bottom plate position sensor 05/23/08
Solution Text Updated
B701/SR970 - Entrance sensor jam - replace entrance sensor 05/23/08
B701/SR970 - Proof tray entrance sensor jam - replace proof tray entrance sensor 05/23/08
B701/SR970 -Shift tray exit sensor - replace shift tray entrance sensor 05/23/08
B701/SR970 - belt feed out motor error - replace belt feed out motor 05/23/08
B701/SR970 - Corner staple hp sensor error - replace corner staple HP sensor 05/23/08
B701/SR970 - Shift tray motor error - replace shift tray motor 05/23/08
B701/SR970 - Jogger fence motor error - replace jogger fence motor 05/23/08
B701/SR970 - Stapler shift motor error - replace stapler shift motor 05/23/08
B701/SR970 - Stapling motor error - replace staple cartridge 05/23/08
B701/SR970 - Stapling motor error - replace stapling motor 05/23/08
B701/SR970 - Stack feed out belt motor error - replace stack feed out belt motor 05/23/08
B701/SR970 - Stack feed out belt motor error - replace stack feed out belt HP sensor 05/23/08
varying reg legal only - width sensor 2 actuator stuck 05/23/08
How to set 11x17 Double count, Special SP modes 5-104 05/23/08
How to download stamp data - SP 5-853 05/23/08
reset the devolpment unit - see TSB 002 05/23/08
Refer to TSB B202/B178/B180 - 032 - Color alignment adj procedure 05/23/08
White diagonal lines - see TSB # B202/B178/B180 # 030 05/23/08
Incorrect add paper message - add seal to tray - TSB B202-010 05/23/08
B602 Entrance sensor does not turn OFF - clean/replace sensor 05/23/08
B602 Stapler error - replace staple cartridge 05/23/08
Please Wait - Check finisher is at home position 05/23/08
Fax User Parameter SW 03 Set bits 0 & 5 to 0 for OFF or 1 for ON 05/23/08
B599 Finisher entrance sensor - clean or replace sensor 05/23/08
B599 Finisher entrance sensor - check for paper delay in copier 05/23/08
B599 Shift tray 1 error - check tray for proper side/side and up/down movement 05/23/08
B599 Shift tray 2 error - check tray for proper side/side and up/down movement 05/23/08
B599 Staple problem - check stapler for proper movement 05/23/08
B599 Finisher Exit sensor does not turn ON - clean/replace sensor 05/23/08
B599 Finisher Exit sensor does not turn ON - check finisher paper path 05/23/08
B599 Finisher drive problem - check for binding of motor and drive system 05/23/08
B599 Finisher tray up/down movement delayed 05/23/08
B599 finisher jogger stuck or delayed movement 05/23/08
B599 finisher jogger HP sensor - clean or replace sensor 05/23/08
Solution Text Updated
B599 Finisher stapler operation problem 05/23/08
B599 Exit sensor does not turn off - clean/replace sensor 05/23/08
B599 Exit sensor does not turn off - check for paper delay over sensor 05/23/08
B599 punch error - check punch operation 05/23/08
B599 Jam clear 05/23/08
B602 Entrance sensor does not turn ON - clean/replace sensor 05/23/08
B602 Entrance sensor does not turn ON - check for paper delay coming out of copier 05/23/08
B602 Entrance sensor does not turn OFF - check for paper hestitation over sensor 05/23/08
B602 Stack exit sensor - clean/replace sensor 05/23/08
B602 Folder Sensor does not turn ON - clean/replace sensor 05/23/08
B602 Folder Sensor does not turn OFF - clean/replace sensor 05/23/08
B602 Punch error - chech punch unit operation 05/23/08
B602 Transport motor error - check for overload on motor 05/23/08
B602 paddle motor error - check motor operation 05/23/08
B602 Stapler slide motor / folder motor error - check motor(s) operation 05/23/08
B602 lift motor error - check for binding of motor operation 05/23/08
DF Power on Jam - previous jam not cleared when power restored 05/23/08
DF Power on Jam - any DF sensor stuck in ON conditon, check all sensors 05/23/08
DF skew correction sensor does not turn ON - original skews and misses sensor 05/23/08
DF interval sensor does not turn ON - clean/replace sensor 05/23/08
DF registration sensor does not turn ON - clean/replace sensor 05/23/08
DF registration sensor does not turn ON - check original feed operation 05/23/08
DF relay sensor does not turn ON - clean/replace sensor 05/23/08
DF inverter sensor does not turn ON - clean/replace sensor 05/23/08
CPU error - replace MBU 05/23/08
CPU error - replace FCU 05/23/08
Key counter not working: Set SP 5-113 to 11 or 12, user tools>system settings>admin tools>external 05/23/08
charge management
Image transfer error: IPU board defective 05/23/08
Image transfer error: Controller board defective 05/23/08
Image transfer error: Video controller defective 05/23/08
DFGATE assert error: ADF interface cable loose, disconnected or damaged 05/23/08
DFGATE assert error: Mismatch firmware between the SBCU and ADF board 05/23/08
Memory address error: Mismatched firmware between the SBCU and controller board 05/23/08
Solution Text Updated
Memory address error: Controller defective 05/23/08
Memory address error: SBCU defective 05/23/08
Memory address error: Reload firmware 05/23/08
Memory address error: IPU board defective 05/23/08
DF scanning finish error: SBU board defective 05/23/08
DF scanning finish error: Mismatch firmware between the SBCU and ADF board 05/23/08
Charge roller error: Charge high voltage supply board defective 05/23/08
Charge roller error: Connection at PCU loose, disconnected or damaged 05/23/08
Polygon motor error: Polygon motor harness loose, disconnected or defective 05/23/08
Polygon motor error: Polygon motor defective 05/23/08
Polygon motor error: SBCU board defective 05/23/08
Laser synchronization error: Poor connection between the laser synchronization detector board and SBCU 05/23/08
board
Laser synchronization error: Laser synchronization detector board out of position 05/23/08
Laser synchronization error: Laser synchronization detector board defective 05/23/08
Laser synchronization error: SBCU board defective 05/23/08
Laser synchronization error: LD unit defective 05/23/08
CPU error - reseat MBU, insure battery jumper is ON 05/23/08
Max Copier Volume (color ratio: 30%) 50k prints 05/23/08
Main scan encoder unit: Defective main scan drive motor 05/23/08
Main scan encoder unit: Defective main scan encoder 05/23/08
Main scan encoder unit: Defective main scan encoder sensor 05/23/08
Tank Full Sensor - reset using SP2505 05/23/08
Tank Full Sensor - reset using SP7804 05/23/08
Polygon Motor error - replace BICU if CN520 has no trigger on pin 3 05/23/08
TD error Yellow (VT hi) - TD sensor defective 05/23/08
TD error Yellow (VT hi) - PCU defective. 05/23/08
TD error Yellow (VT hi) - Check harness and connections 05/23/08
TD error Yellow (VT Hi) - Reintialized yellow developer. 05/23/08
Polygon Motor error - check for pinched wire in laser unit harness behind fax option ( if installed ) 05/23/08
Fax fowarding to folder not possible because machine has only 2 fax lines 05/23/08
DIS/NSF not detected - set 2nd phone line to ON, com sw 16= fax sp 1104-23 bit 1 to a 1 05/23/08
DIS/NSF not detected - check FCU/NCU connections 05/23/08
DIS/NSF not detected - check fax line connection to wall 05/23/08
DIS/NSF not detected - replace FCU 05/23/08
DIS/NSF not detected - replace NCU 05/23/08
User enhancement installation, Plugs in to controller board (piggy back) 05/23/08
Doc server not working - Memory clear SCS with SP-5801-3 05/23/08
Doc server not working - Formatt HDD with SP 5-832 after backing up address book 05/23/08
Black Solenoid Error: Replace Engine Board 05/23/08
Noise at higher modem speeds or narrow bandwidth, phone line problem 05/27/08
Adjust Fax Printer Switch 02 (refer to service manual) 05/27/08
Change G3 switch 03, bits 1, 2 and 6 to 0 05/27/08
Change System Swich 1C, Bit 0 to 1, turn machine off and on 05/27/08
Adjust Fax Printer Switch 02 (refer to service manual) 05/27/08
FCU defective 05/27/08
Noise at higher modem speeds or narrow bandwidth, phone line problem 05/27/08
Solution Text Updated
Adjust Fax Printer Switch 02 (refer to service manual) 05/27/08
tighten platen cover hinges(loose screws) 05/27/08
Adjust Fax Printer Switch 02 (refer to service manual) 05/27/08
TX mode - use v.17 or slower in dedicated TX parameters 05/27/08
Change G3 Switch 01, Bit 4 to 1 05/27/08
Tray selection not available in fax mode 05/27/08
Upgrade fax firmware to FCU 5.00 or higher 05/27/08
Scanner HP does not go ON - harness between SBU board and home position sensor disconected 05/27/08
Scanner HP does not go ON - scanner HP is defective 05/27/08
Scanner HP does not go ON - reseat harness between SIO and scanner motor 05/27/08
Scanner HP does not go ON - replace scanner motor 05/27/08
Scanner HP does not go ON - reseat connections between SBU and HP sensor 05/27/08
white level detect error - clean exposure glass, white plate, mirrors, and lens 05/27/08
Solution Text Updated
white level detect error - check exposure lamp is lit during initialization 05/27/08
white level detect error - reseat harness between SBU and IPU 05/27/08
white level detect error - replace exposure lamp 05/27/08
white level detect error - replace SBU board 05/27/08
SBU connection error (-1) - replace SBU board 05/27/08
SBU connection error (-1) - replace BCU Board 05/27/08
Serial Number mismatch - NVRAM defective 05/27/08
Serial Number mismatch - BCU replaced without original NVRAM 05/27/08
polygon motor speed error - replace laser harness 05/27/08
polygon motor speed error - replace IPU board 05/27/08
Yellow (LD0) laser sync error - replace LDB board 05/27/08
Drum gear position sensor error - replace PCU(s) (1 sensor @ drum) 05/27/08
Zero cross error - replace PSU 05/27/08
IPU error - replace IPU board 05/27/08
black level detect error - replace SBU 05/27/08
black level detect error - make sure optics are clean 05/27/08
IPU error - check connection between IPU and SBU 05/27/08
Serial Number mismatch - mismatch between BCU and NVRAM 05/27/08
polygon motor not up to speed <3secs - replace polygon motor 05/27/08
polygon motor not up to speed <3secs - replace polygon motor driver board 05/27/08
polygon motor signal error - replace polygon motor 05/27/08
polygon motor signal error - replace polygon motor driver board 05/27/08
polygon motor signal error - check harness connections to motor and board 05/27/08
Black laser detect error - replace black LD board 05/27/08
Black laser detect error - replace IPU 05/27/08
Black laser detect error - replace black sync detector board 05/27/08
Black laser detect error - check for loose harness connections 05/27/08
Yellow laser detect error - replace yellow LD board 05/27/08
Yellow laser detect error - replace yellow sync detector board 05/27/08
Yellow laser detect error - replace IPU board 05/27/08
Yellow laser detect error - check harness connections to laser 05/27/08
Magenta laser detect error - replace magenta LD board 05/27/08
Magenta laser detect error - replace magenta sync detector board 05/27/08
Magenta laser detect error - replace IPU board 05/27/08
Solution Text Updated
Magenta laser detect error - check laser harness connections 05/27/08
Cyan laser detect error - replace cyan LD board 05/27/08
Cyan laser detect error - replace cyan sync detector board 05/27/08
Cyan laser detect error - replace IPU board 05/27/08
Cyan laser detect error - check laser harness connections 05/27/08
black (LD1) laser sync error - check door switches 05/27/08
Yellow (LD0) laser sync error - replace yellow sync detector board 05/27/08
Zero cross error - problem in fuser unit, check for shorts etc 05/27/08
Zero cross error - reseat CN 221 pin 2 on IOB and CN 909 pin 6 on PSU 05/27/08
HR overheat - replace the PSU 05/27/08
HR overheat - replace the IOB 05/27/08
HR overheat - replace the BCU 05/27/08
HR overheat - replace thermistors, check temp in SP 1-106 1 and 2 05/27/08
HR overheat - Ferrite roller HP sensor out of position 05/27/08
Zero cross error - replace IOB 05/27/08
Copy Data Security error - check copy data board connections 05/27/08
Laser Shutter sensor (on) error - check for load binding on shutter mechanism 05/27/08
Laser Shutter sensor looses ON signal - check for load on shutter motor 05/27/08
Laser Shutter sensor looses ON signal - clean or replace sensor(s) 05/27/08
Laser Shutter sensor detects ON signal after a SC 291 - check for binds in shutter mechanism 05/27/08
Both Laser Shutter sensors detect ON signal - check harness connections to sensors 05/27/08
Fusing/exit motor error - motor overload, check for mechanical binds 05/27/08
Fusing/exit motor error - replace motor 05/27/08
HR overheat >240C - replace PSU 05/27/08
HR overheat >240C - replace IOB 05/27/08
HR overheat >240C - replace BCU 05/27/08
IH inverter voltage error - check/reseat CN 981 on inverter board 05/27/08
IH inverter voltage error - replace IH inverter board 05/27/08
IH inverter power on error - replace the IH inverter board 05/27/08
IH inverter power on error - check IH coil is open/shorted, replace as needed 05/27/08
IH comm error - check connections from IH inverter to IOB 05/27/08
IH comm error - replace inverter board 05/27/08
Fusing rotation error - check sensor with SP5-803-34, replace as needed 05/27/08
Fusing rotation error - check condition of star wheel on end of roller 05/27/08
Solution Text Updated
IH coil short error - check coil for shorts or high resistance, replace as needed 05/27/08
IH coil short error - replace IH inverter board 05/27/08
IH high temp error - replace IH inverter board 05/27/08
IH high temp error - check IH inverter fan, replace as needed 05/27/08
IH high temp error - incorrect paper type/size input into machine 05/27/08
EEPROM error - turn power off and on 05/27/08
RFID unit check error - external noise, pwr off/on and retry 05/27/08
Booklet stapler REAR motor error - check for binds in stapler 05/27/08
Booklet stapler REAR motor error - replace stapler motor 05/27/08
Not used in this machine 05/27/08
NIB self-diag error - replace the NIB 05/27/08
NIB self-diag error - replace controller board 05/27/08
NIB self-diag error - SP5-801-11 NCS memory clear 05/27/08
HDD mail RX error - formatt HDD with SP 5-832-007 (mail RX data) 05/27/08
single color missing - F/C mode only, single color is OK - reformat HDD 05/27/08
Watch dog error. Set controller pcb Dip switch 3 number 4 off and reboot copies 05/27/08
LanFax driver version: LANFAX M11 05/27/08
Switch machine off, remove and reinstall memory card, switch power on 05/27/08
Solution Text Updated
Hexagonal mirror motor defective 05/27/08
Finisher staple hammer motor error (B408): Staple hammer motor defective 05/29/08
Finisher stack feed out motor error (B408): Stack feed out HP sensor defective 05/29/08
Finisher stack feed out motor error (B408): Stack feed motor defective 05/29/08
Finisher lift motor error: Shift tray lift motor defective 05/29/08
Finisher lift motor error: Stack height sensor defective 05/29/08
Finisher staple hammer motor error (B442): Staple jam 05/29/08
Finisher staple hammer motor error (B442): Stapler overload caused by trying to staple too many sheets 05/29/08
Finisher staple hammer motor error (B442): Stapler hammer motor defective 05/29/08
Exit motor error (B408): Exit motor connector loose, disconnected or damaged 05/29/08
Exit motor error (B408): Exit motor defective 05/29/08
Stack height sensor error (B442): Stack height lever solenoid defective 05/29/08
Stack height sensor error (B442): Stack height sensor defective 05/29/08
Stack height sensor error (B442): Lever sensor defective 05/29/08
Stack height sensor error (B442): Main control board defective 05/29/08
Finisher stapler motor error (B408): Stapler motor defective 05/29/08
Finisher stapler motor error (B408): Stapler HP sensor defective 05/29/08
Finisher stapler motor error (B408): Poor stapler motor connection 05/29/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Solution Text Updated
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Network error: Disable reception protocol, User Tools>System Settings>File Transfer>Reception Protocol 05/30/08
turn to Off
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Kernel mismatch error: Must have additional 128MB memory installed 05/30/08
Kernel mismatch error: Reload controller firmware 05/30/08
Kernel mismatch error: SD card must be unlocked in upper slot 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Cannot locate drivers on public websites: PBase drivers & software are located on TSCWEB.net 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Set Fax Printer Switch 03, Bit 0 to 1 and Switch 04 Bits 0 thru 4 to 1 05/30/08
Disable energy saver by setting System Switch 0B, Bits 2 & 3 to 1 05/30/08
MCE/Global Scan loading- File Error: 7 Zip utlility damaged file use other unzip utility 06/02/08
HDD not available for this function when scanner key pressed. Reflash all firmware 06/06/08
Memory full error while scan to email. SP 5832-8 and reboot copier 06/06/08
Background and gray copies - check VSP and VTC readings against Ref 06/06/08
Can you have a Ricoh controller installed with EFI E-7000? No, only one option can be installed. 06/06/08
Copies in reverse order, Install finsher 06/06/08
Mail address not registered - Disable reception protocol, User Tools>System Settings>File 06/06/08
Transfer>Reception Protocol turn to Off
Uses LanFax M3 driver 06/06/08
Mail address not registered - make sure correct and valid mail address is input 06/06/08
Duplex reg off on second side, User tools, copier/doc server features, edit, duplex margin adjustment. 06/06/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 06/06/08
programmed address information
Self-diagnostic Error- option RAM: Poor connection of RAM 06/06/08
Solution Text Updated
Uses LanFax M7 driver 06/06/08
Faded image on either side of prints: Transfer roller tabs damaged or misisng 06/06/08
Pink background, Replaced Magenta drum 06/06/08
Uses LanFax F2 driver 06/06/08
Enable Second G3 Option (3rd line) by setting Fax Communication Switch 16, Bit 3 to 1 06/10/08
Then please wait when Start key pressed - replace Controller PCB memory 06/10/08
Cant access memory - HDD failure - Check connections or replace HDD 06/10/08
Data on System SD card cannot be decompressed - replace system SD card 06/10/08
Data on System SD card cannot be decompressed - replace Mother board PCB 06/10/08
Error when downloading System firmware - If this fails a second time replace controller PCB 06/10/08
SD card access error - replace SD card that the firmware is located on 06/10/08
If after recovery procedure E32 error reoccurs - replace controller pcb 06/10/08
Engine firmware failure - replace BCU pcb 06/10/08
Operation panel firmware failure - Replace LCDC 06/10/08
Stamp data firmware error - retry downlaod wiith new SD card and new downloaded file 06/10/08
Stamp data firmware error - Replace NVram 06/10/08
System firmware download failure - replace Controller PCB 06/10/08
Firmware confirmation check failure - Firmware on SD card is for a different machine - reload correct 06/10/08
firmware on SD card
Laser Synch detect error - set sp2103-01,2,3,4 to defaults. 06/10/08
Stack feed out motor error - check that stack feed out belt has both(2) clips 06/10/08
Stack feed out motor error - Clean and lube stapler drive 06/10/08
when selecting Left staple position - message cannot select staple position - Select correct original 06/10/08
orientation
SD card not set correctly message - replace NVram 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Enable Second G3 Option (3rd line) by setting Fax Communication Switch 16, Bit 3 to 1 06/10/08
Stamp data download, execute SP 5853. 06/10/08
Solution Text Updated
No scanner functions-replace B234 5530 SD-Card Copy 06/10/08
Postscript and printer/scanner option need to be merged with SP 5875 -01 06/10/08
All SP modes in Japanese - set IOB DIP SW 1 and 7 on - all rest turn off 06/10/08
Toner EDP codes - Type 1305A = 840004 / Type 1350A (California Manufactured) 884994 - Both good to 06/10/08
use
How to set tray 1 paper size- set value in sp mode 5959. 06/10/08
Forward Fax without printing - User Param. SW 11 bit 6 = 0 and reboot 06/10/08
SD card not set correctly message - replace System SD card 06/10/08
G 3 Line 2 works but you cannot here dial tone - Normal operation 06/10/08
Open door condition- replace the right hand interlock switches 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Enable G3 Option by setting Fax Communication Switch 16, Bit 1 to 1 06/10/08
Drum potential sensor calibration error - Replace drum potential sensor 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Inspect PCU unit main connector 06/13/08
Drum potential sensor calibration error - Replace development power pack 06/13/08
Drum potential sensor calibration error - Replace drum potential sensor 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Replace development power pack 06/13/08
Drum potential sensor calibration error - Replace drum 06/13/08
Drum potential sensor calibration error - Replace drum potetial sensor 06/13/08
Drum potential sensor calibration error - Replace charge corona assembly 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Replace development power pack 06/13/08
Drum potential sensor calibration error - Replace laser diode unit 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Replace drum potential sensor 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Replace development power pack 06/13/08
Drum potential sensor calibration error - Replace drum 06/13/08
Drum potential sensor calibration error - Replace drum potential sensor 06/13/08
Drum potential sensor calibration error - Replace drum potential sensor 06/13/08
Drum potential sensor calibration error - Replace IOB pcb 06/13/08
Drum potential sensor calibration error - Replace development power pack 06/13/08
TD sensor output error - replace TD sensor 06/13/08
TD sensor output error - replace IOB pcb 06/13/08
TD sensor output error - repair or replace TD sensor harness 06/13/08
TD sensor adjustment error - replace TD sensor 06/13/08
TD sensor adjustment error - replace IOB pcb 06/13/08
TD sensor adjustment error - TD sensor disconnected 06/13/08
TD sensor adjustment error - replace TD sensor 06/13/08
TD sensor adjustment error - replace IOB pcb 06/13/08
Solution Text Updated
TD Sensor error: Replace PCU unit 06/16/08
Mail address not registered: Turn off reception protocol in File Transfer. User Tools>System Settings>File 06/16/08
Transfer>Reception Protocol>Off
toner or pcu part # - refer to psg page 4 06/16/08
application function selection error: - in fax mode - trying to fax to too many locations - groups, reduce 06/16/08
lond hand numbers
application function selection error: - loose dimm, bad dimm, reload firmware 06/16/08
fax data not rx within 6 s of retraining - change both g3 sw oA bit 6 to 1 and g3 sw 07 bit 2& 3 to 1 06/16/08
Transfer roller leak error 2: Transfer roller set incorrectly or damaged 06/17/08
print controller- unable to print sp 5985 enable NIC 06/17/08
Kernel stop: if IPfax is not used for long time - update RFAX to 01.01.00B or higher 06/17/08
Kernel stop: Turn off SSID Log into WIM as admin, configuration SSDP inactive 06/17/08
Kernel stop: check that SD card is in the lower slot and unlocked 06/17/08
Kernel stop: reseat DIMM about a dozen times check self diag for 384Mb 06/17/08
Kernel stop: replace controller 06/17/08
Kernel stop: reload firmware 06/17/08
Kernel stop: replace SD Card 06/17/08
SBU white/black level error: Execute SP 4428-1 06/17/08
download stamp data to HDD, sp 5853 06/18/08
Solution Text Updated
Change Fax NCU Parameter 06 (SP 2-103-007) 06/18/08
SBU white/black level correction error: Defective Exposure Lamp 06/18/08
SBU white/black level correction error: Defective SBU Board 06/18/08
SBU white/black level correction error: Unclean white plate 06/18/08
SBU white/black level correction error: Unclean optics/mirrors 06/18/08
SBU white/black level correction error: Incorrect position or width of white plate scanning SP 4015 06/18/08
SBU white/black level correction error: Print SMC and put all Section 4 to default and power off/on and 06/18/08
check all connection to SBU
ASIC error: replace controller 06/18/08
ASCI error: [0D05] logged reinstall system firmware 06/18/08
ASCI error: [0D05] logged reseat ram 12 times, run seld diag 384Mb replace dimm 06/18/08
ASCI error: [0D05] logged reseat controller 06/18/08
Self-diag error NIB: replace controller 06/18/08
Self-diag error NVRAM: reseat or replace NVRAM on controller need to order 2 NVRAAM & replace as set 06/18/08
Toner recycling unit error - Toner is clogged in small coil by Toner collection motor - clean 06/20/08
Toner recycling unit error - Toner collection coil drive belt is worn - replace belt 06/20/08
Toner collection bottle error - Replace toner collection bottle switch (SW6) 06/20/08
Toner collection bottle error - Reseat toner collection bottle 06/20/08
Solution Text Updated
Toner collection motor error - replace toner collection motor(M20) 06/20/08
Toner collection motor error - replace PFC pcb 06/20/08
Tray 1 lift error - replace lift sensor 06/20/08
Tray 1 lift error - inspect paper height sensors on front of right side tandem tray 06/20/08
Tray 1 lift error - Replace lift motor 06/20/08
Tray 1 lift error - Poor connection of right side tandem tray - inspect rear tray connector 06/20/08
Tray 2 lift error - Replace lift sensor 06/20/08
Tray 2 lift error - Replace lift motor 06/20/08
Tray 3 lift error - replace lift sensor 06/20/08
Tray 3 lift error - replace lift motor 06/20/08
Tray 4 lift error- TRAY 4 NOT USED IN North America - replace PFC pcb 06/20/08
Tray 4 lift error- TRAY 4 NOT USED IN North America - Clear NVram - SP5801 -1 06/20/08
LCT Paper feed motor error - Replace paper lift sensor 06/20/08
LCT Paper feed motor error - replace LCT paper feed motor 06/20/08
Replace PCU message: Reset PCU Counter SP 7-909 to 1. Hold original type key and press OK,completed 06/23/08
should flash on LCD
Disabling duplex setting: User Tools>Copier Features>Duplex Mode Priority/ Set 1 to 1 06/23/08
TD sensor initial setting error: Defective ID sensor 06/23/08
TD sensor initial setting error: Drum is not turning 06/23/08
TD sensor initial setting error: No developer 06/23/08
TD sensor initial setting error: Poor connection of PCU 06/23/08
firmware error E 44, press 143 then clear stop 3 times 06/23/08
Defaulting Memory TX Mode: Home Position Switch 2 bit 1 to 0 06/23/08
Cannot print PCL from DDST, load firmware refer to TSB 007 06/23/08
Mechanical total counter error: ADF harness shorted on DF roller shaft 06/23/08
A4 requested @ op panel for all print jobs: Confirm printer paper size settings match print driver settings 06/23/08
Duplex inverter sensor jam - replace duplex inverter sensor (S39) 06/24/08
Duplex inverter sensor jam - duplex drive pully is cracked, replace. 06/24/08
Finisher/Bridge unit error - with no finisher, Deinstall Bridge unit 06/24/08
Wrong size detected - Use SP6-007 to check sensors - bits 7,6,5,4 should read 0 with no paper 06/24/08
No stamp data - After HDD replacement or reformatting you must download stamp data with software to 06/24/08
machine
Toner collection coil error - waste toner belt drive pully broken. 06/24/08
Finisher lift motor error - Lower tray encoder sensor defective 06/24/08
Interval sensor jam - replace interval sensor 06/24/08
Pick up roller position motor was defective - replace 06/24/08
Default web image monitor user name is "administrator and password is password lower case 06/24/08
PCMCIA CARD ADAPTOR part number is B645 6700 06/24/08
Suggest sp 5112 change 1 and reboot copier to program custom size 06/24/08
run fold adjustment as per SM page 3-78 06/24/08
Suggest sp 5112 change 1 and reboot copier to program custom size 06/24/08
add toner - Check VSP with SP3-103-002, replace ID sensor if needed 06/24/08
machine goes dead - 2nd exit tray sensor harness shorting out against exit roller 06/24/08
R8 Finisher staple jams - Adjust Stack present sensor bracket (S32) - SR4000 06/25/08
R8 Finisher staple jams - Adjust Stack present sensor bracket (S32) - SR4000 06/25/08
to activate fax confirmations to email - enable email checkbox in accessories tab of the LAN Fax driver 06/25/08
Shift Roller or Guide Plate Motor error - replace Shift Roller Motor 06/25/08
Controller startup error - reseat System SD card 06/25/08
Controller startup error - CN 347 IPU pcb pins bent or connector loose 06/25/08
Toner collection motor error, clean toner colletion motor sensor 06/25/08
HDD read error - format or replace HHD 06/25/08
Transfer output abnormal- Tighten fly wheel screw 06/25/08
Ecopy program locks up when loading - Insure SSP 5401 - 200 >221 are set to 0 then RESET 5801 - 009 06/25/08
AND 003
Fusing pressure release motor error - engine clear sp 5801-2 06/25/08
Scanner HP error - replace scanner motor and scanner pcb as a set 06/25/08
Replace relay guide plate mylar on registration unit 06/25/08
Punch movement motor error - Replace punch unit 06/25/08
Fusing pressure release motor error - check FU105 06/25/08
Fusing pressure release motor error - check FU107 06/25/08
Solution Text Updated
Fusing pressure release motor error - defective motor hp sensor 06/25/08
BK-001 - Infeed motor - BK-M1 - defective motor 06/25/08
BK-001 - Infeed Motor - BK-M1 - PCB "B" defective 06/25/08
BK-002 - Infeed Motor - BK-M1 - PCB "B" defective 06/25/08
BK-003 - Indeed Motor - BK-M1 - Open Circuit 06/25/08
BK-004 - Back jogger motor - BK-M2 - PCB "C" defective 06/25/08
BK-015 - Set transport motor - BK-M6 - Open Circuit 06/25/08
BK-156 - Interlock switch - BK interlock switch faulty 06/25/08
BK-156 - Interlock switch - TR interlock switch faulty 06/25/08
BK-202 - Paper infeed sensor - BK-Q1 - Infeed sensor faulty 06/25/08
BK-212 - Remove purged set - open BK and remove purged set 06/25/08
BK-503 - Oil Clenchers message- oil clenchers, reset, see op manual 06/25/08
BCU communication error-reseat all BCU connectors. 06/25/08
Finisher entrance sensor jam check for missing spring on entrance roller 06/25/08
stack feed out error-replace stack feed out belt home position sensor. 06/25/08
Reseat HDD connections at mother board. 06/25/08
Replace laser diode pcb 06/25/08
Can not change paper tray size, Reset paper size in Sp-mode 5959 06/25/08
Fusing Lamp error - Replaced thermistor 06/25/08
CIS lamp abnormal - reseat connections for CIS in ADF 06/25/08
Developer Type 24 - Pn B0649645 06/25/08
A4 size in tray 1, set sp 5959 to 8.5x11 06/25/08
Shift Roller or Guide Plate Motor error - check drive mechanisn for binding. 06/25/08
Exposure Lamp error - replaced Lens block assy 06/25/08
Counter connection - connects to CN 211 on IOB 06/25/08
Scanner HPS does not turn ON - replace Scanner Interface Board 06/25/08
Log data abnormal - format HDD with SP5-832-10 log data, if it fails do SP 5-832-1 format All 06/25/08
Can't enter SP modes - Hard drive defective, try removing HDD. 06/25/08
LD unit beam pitch incorrect - SP2-109 laser beam pitch adj. (do 8 then 3 and 4) 06/25/08
Exposure Lamp error - replace exposure lamp 06/25/08
Exposure Lamp error - white plate dirty or scratched 06/25/08
Exposure Lamp error - scanner or mirror out of position 06/25/08
Exposure Lamp error - check lamp harness and connections 06/25/08
Exposure Lamp error - replace lamp regulator board if no output 06/25/08
Solution Text Updated
Scanner HPS does not turn ON - check/clean/replace sensor as needed 06/25/08
Scanner HPS does not turn ON - check for binds in scanner movement 06/25/08
Scanner HPS does not turn ON - replace scanner drive motor if slow or no movement 06/25/08
Scanner HPS does not turn OFF - check/clean/replace scanner home position sensor as needed 06/25/08
Scanner HPS does not turn OFF - replace scanner motor if slow or no movement 06/25/08
Scanner HPS does not turn OFF - replace Scanner Interface Board (SIB) 06/25/08
Scanner HPS does not turn OFF - replace scanner motor drive board if no movement 06/25/08
SBU adjust error - replace exposure lamp 06/25/08
SBU adjust error - replace lamp stabilizer board 06/25/08
SBU adjust error - scanner or mirror out of position 06/25/08
SBU adjust error - replace Scanner Interface Board (SIB) 06/25/08
SBU adjust error - white plate dirty or scratched or out of position 06/25/08
SBU comm error - replace BICU 06/25/08
SBU comm error - check connections between SIB and SBU boards 06/25/08
Copy Data Security Error - SD card not inserted or correctly seated in slot 06/25/08
Copy Data Security Error - wrong type card for the machine model 06/25/08
Charge roller leak - check charge roller for damage/dirt, replace as needed 06/25/08
Charge roller leak - replace HV PCB 06/25/08
Charge roller leak - check for abnormal charge roller settings in SP mode 06/25/08
Charge roller correction error - Check for abnormal charge roller settings in SP mode 06/25/08
Charge roller correction error - gray patch density to dark causing charge over correction 06/25/08
Charge roller correction error - clean and reinitialize ID sensor, check VSP and VSG values are correct 06/25/08
Charge roller correction error - check if machine is over toned, correct toning problem 06/25/08
No laser writing signal - replace BICU 06/25/08
No laser writing signal - check harness and connections between BICU and controller 06/25/08
Laser Sync detect error - door switch circuit has an open, check for 5vdc at CN 403-3 on laser unit 06/25/08
Laser Sync detect error - replace laser sync detect board 06/25/08
Laser Sync detect error - excessive toner dust in laser unit blocking beam 06/25/08
Laser Sync detect error - check harness/connections between LD unit and BICU 06/25/08
Laser Sync detect error - replace laser unit 06/25/08
LD unit HPS does not turn ON when homing - check/clean home position sensor 06/25/08
LD unit HPS does not turn ON when homing - check for binds in movement of board 06/25/08
LD unit HPS does not turn OFF - check/clean home position sensor 06/25/08
Solution Text Updated
LD unit HPS does not turn OFF - check for binding in the board movement 06/25/08
LD unit beam pitch incorrect - check for blockage/binding of LD drive PCB 06/25/08
LD unit beam pitch incorrect - replace LD positioning motor 06/25/08
LD unit beam pitch incorrect - no power to LD positioning motor 06/25/08
Polygon motor turn ON error - replace polygon motor 06/25/08
Polygon motor turn ON error - replace polygon motor drive board 06/25/08
Polygon motor turn ON error - check harness and connections 06/25/08
Polygon motor turn OFF error - replace polygon motor 06/25/08
Polygon motor turn OFF error - replace polygon motor drive board 06/25/08
Polygon motor turn OFF error - check harness and connections to motor 06/25/08
Polygon motor error running >20ms - replace polygon motor 06/25/08
Polygon motor error running >20ms - replace polygon motor driver board 06/25/08
Polygon motor error running >20ms - check harness and connections from board to motor 06/25/08
ID sensor error - clean and reinitialize sensor with SP3-001-02 06/25/08
ID sensor error - check sensor connections and harness 06/25/08
ID sensor error - poor or missing drum ground, VSG = 0V or VSG<2.5 V 06/25/08
ID sensor error - overtoned or undertoned condition 06/25/08
ID sensor error - toner filming on drum causing bad VSG readings 06/25/08
ID sensor error - damaged, fatigued or non OEM drum 06/25/08
ID sensor VSG test error - check ID sensor harness and connections 06/25/08
ID sensor VSG test error - clean and reinitialize sensor with SP3-001-02 06/25/08
ID sensor VSG test error - replace ID sensor 06/25/08
ID sensor VSG test error - check drum for filming, scratches or non OEM 06/25/08
ID sensor pattern edge error - clean ID sensor and reinitialize with SP3-001-02 06/25/08
ID sensor pattern edge error - replace ID sensor 06/25/08
ID sensor pattern edge error - replace IOB 06/25/08
ID sensor LED PWM abnormal - clean ID sensor and reinitialize with SP3-001-02 06/25/08
ID sensor LED PWM abnormal - check ID sensor harness and connections 06/25/08
ID sensor LED PWM abnormal - check drum for scratches, filming, non OEM drum 06/25/08
ID sensor LED PWM abnormal - poor drum ground 06/25/08
ID sensor timeout abnormal - clean ID sensor and reinitialize with SP3-001-02 06/25/08
ID sensor timeout abnormal - check ID sensor connection and harness 06/25/08
TD sensor = <0.5v or >5.0v for 10x's - check TD sensor connections and harness 06/25/08
TD sensor = <0.5v or >5.0v for 10x's - check for Overtoned (<.5v) or Undertoned (>5.0) 06/25/08
Solution Text Updated
TD sensor = <0.5v or >5.0v for 10x's - replace TD sensor 06/25/08
TD sensor = <0.5v or >5.0v for 10x's - check for developer flowing over TD sensor 06/25/08
TD sensor = <0.5v or >5.0v for 10x's - replace IOB 06/25/08
TD sensor = <1.8v or >4.8v during initialization - check TD sensor connection and harness 06/25/08
TD sensor = <1.8v or >4.8v during initialization - replace TD sensor 06/25/08
TD sensor = <1.8v or >4.8v during initialization - replace IOB 06/25/08
TD sensor = <1.8v or >4.8v during initialization - check for proper toner/developer concentration 06/25/08
Development bias leak - check bias terminal connections to development unit 06/25/08
Development bias leak - replace HVPS if NO LOAD bias output at terminal is wrong 06/25/08
Polygon Mirror Motor Error (9-23, SC CODE 3-31): Replace Polygon Mirror Motor 06/25/08
Polygon Mirror Motor Error (9-23, SC CODE 3-31): Replace FCU 06/25/08
Developer intialization error: PCU not turning (lost drum drive) 06/25/08
Developer intialization error: Defective ID sensor 06/25/08
Developer intialization error: Dirty ID sensor 06/25/08
Type 14 developer - EDP 888010 06/26/08
Scan to e-mail asks for password - There is a sender password set in address book 06/26/08
When using scan router, can the SNMP be upgraded or turned off ?- Not Possible 06/26/08
ADF lift plate goes up and down- replace B477 5741 Original Connecting Harness 06/26/08
Engine Response error - check harness and conncections between controller and Op panel 06/26/08
SD card authentication failed while merging application. Suggest press 143 hit clear stop key 3 times and 06/26/08
reboot
To disable remote firmware update set sp 5886 to off and reboot 06/26/08
To disable remote firmware update set sp 5886 to off and reboot 06/26/08
Stack feed out belt motor error - Stack feed out belt runs reverse. Rep finisher main pcb and shift tray 06/26/08
motor as a set
Independent Supplier message - set SP5-051 to "1" for OFF, to shut message off 06/26/08
Independent Supplier message - replace RFID board if display shows replace or no toner avail. 06/26/08
Instruct how to set up file structure 06/26/08
letterhead setting - Copier/Doc Server, Input/output, Letterhead setting will flip image 180 degrees 06/26/08
Solution Text Updated
Cannot see user codes - Enable SP mode 5846-50 06/26/08
Refer to TSB 026 CIS adjustment 06/26/08
To disable remote firmware update set sp 5886 to off and reboot 06/26/08
Heat pipe exit sensor jam - Lubricate fuser drive and adjust timing belt tension 06/26/08
Does the bk 5010 work with a mp 1100 - Yes with SR842 only 06/26/08
Can you set tab stock to copy face up? - Tab stock will always be inverted. 06/26/08
Does the VM Card stay in the slot or is it removed - The VM Card stays in slot 2, or slot 3 if slot 2 is not 06/26/08
available
SD card authentication failed while merging application. Suggest press 143 hit clear stop key 3 times and 06/26/08
reboot
To disable remote firmware update set sp 5886 to off and reboot 06/26/08
After changing to a digital fax line - Fax unable to send and receive - Change fax sp 2103-1 from 17 to 13 06/26/08
G3 ECM coding/decoding error - turn off ECM in fax SP 1-104-002 bit 0 = 0 06/26/08
Transfer roller leak - check/clean transfer roller bias connection 06/26/08
Transfer roller leak - replace HVPS 06/26/08
Transfer roller leak - check transfer belt clutch operation 06/26/08
Transfer roller open error - replace HVPS 06/26/08
Transfer roller open error - check transfer unit connections 06/26/08
Transfer roller open error - check transfer lift clutch operation 06/26/08
Transfer roller position sensor error - replace transfer belt clutch 06/26/08
Transfer roller position sensor error - check/clean/replace transfer belt position sensor 06/26/08
Transfer roller position sensor error - check for bind in drive system slowing clutch operation 06/26/08
Transfer belt error - check/clean/replace transfer belt position sensor 06/26/08
Transfer belt error - replace transfer belt contact clutch 06/26/08
Solution Text Updated
Transfer belt error - check for binds in drive system slowing transfer belt contact clutch operation 06/26/08
SD card authentication failed while merging application. Suggest press 143 hit clear stop key 3 times and 06/26/08
reboot
To disable remote firmware update set sp 5886 to off and reboot 06/26/08
After changing to a digital fax line - Fax unable to send and receive - Change fax sp 2103-1 from 17 to 13 06/26/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 06/26/08
Error can not install Lan fax driver - Must uninstall any previously installed lan fax drivers first 06/26/08
Error can not install Lan fax driver - reload Fax firmware 06/26/08
Displays scanner in use by other function, In document server select scan finished tab 06/26/08
In order to use the punch option with the D103 (135 ppm model) SP 6-980-001 must be enabled and the 06/26/08
Optimum for thick paper must be turned on
Light through DF only - SP 4688 DF density adjustment for ARDF only 06/27/08
replaced hdd 06/27/08
Controller startup error - replace Scanner Interface Board (SIB) 06/27/08
Controller startup error - replaced controller 06/27/08
Controller startup error - check connections between controller and BICU 06/27/08
BICU to SIB Comm error - replace SIB 06/27/08
BICU to SIB Comm error - replace BICU 06/27/08
BICU to SIB Comm error - check connections and harness between BICU and SIB 06/27/08
BICU to ADF Comm error - replace BICU 06/27/08
Solution Text Updated
BICU to ADF Comm error - replace ADF main board 06/27/08
BICU to ADF Comm error - check harness and connectors on BICU and ADF boards 06/27/08
BICU to ADF break Comm error - replace BICU 06/27/08
BICU to ADF break Comm error - replace ADF main board 06/27/08
BICU to ADF break Comm error - check harness and connections for open 06/27/08
BICU to ADF Command error - check connections and harness between ADF and BICU 06/27/08
BICU to Finisher/Mailbox timeout error - replace BICU 06/27/08
BICU to Finisher/Mailbox timeout error - check harness and connections between copier and 06/27/08
finisher/mailbox
BICU to Finisher/Mailbox timeout error - check harness and connections between copier and 06/27/08
finisher/mailbox.
BICU to PTU timeout error - replace BICU board 06/27/08
BICU to PTU timeout error - check connection/harness between engine and PTU 06/27/08
BICU to PTU comm break error - replace BICU 06/27/08
BICU to PTU comm break error - check harness/connections between engine and PTU 06/27/08
BICU to LCT timeout error - replace BICU 06/27/08
BICU to LCT timeout error - replace LCT board 06/27/08
BICU to LCT timeout error - check harness/connections between BICU and LCT 06/27/08
Failed CSS comm - SP5-816-1 Turns CSS ON/OFF 06/27/08
Key/card/counter error 1 -check harness/connections from device to copier 06/27/08
Key/card/counter error 2 - check harness/connection between device and copier 06/27/08
Key/card/counter error 3 - backup battery of the device is low 06/27/08
Key/card/counter error 4 - device control board defective 06/27/08
Key/card/counter error 4 - device control board battery backup defective 06/27/08
BICU to Controller error 1 - No action required 06/27/08
BICU to Controller error 2 -No action required 06/27/08
Engine startup error - replace BICU 06/27/08
Engine startup error - reload firmware using dip sw 1 on controller set to OFF 06/27/08
Engine startup error - check connections between controller and BICU 06/27/08
Controller startup error - check connections between controller and operation panel 06/27/08
GAVD bus error - replace BICU 06/27/08
GAVD bus error - check for hidden laser codes, check laser connections to BICU 06/27/08
ARDF pick-up malfunction - replace ARDF main board 06/27/08
ARDF pick-up malfunction - check/clean/replace stopper HP sensor 06/27/08
ARDF pick-up malfunction - replace pick-up motor 06/27/08
Solution Text Updated
ARDF pickup/paper lift error - check/clean/replace pick-up HP sensor 06/27/08
ARDF pick-up/paper lift error - replace ARDF main board 06/27/08
ARDF pick-up/paper lift error - replace pick-up motor 06/27/08
Finisher jogger motor error - check/clean/replace jogger HP sensor 06/27/08
Finisher jogger motor error - replace jogger motor 06/27/08
Finisher jogger motor error - check for binding of jogger fences 06/27/08
Finisher staple hammer error - check for staples jammed in hammer 06/27/08
Finisher staple hammer error - replace stapler hammer motor 06/27/08
Finisher staple hammer error - check stapler harness 06/27/08
Finisher stack feed out error - check/clean/replace stack feed out HP sensor 06/27/08
Finisher stack feed out error - replace stack feed out motor 06/27/08
Finisher stack feed out error - check condition and tension on belt 06/27/08
Finisher shift tray 1 lift motor error - check shift mechanism for binidng 06/27/08
Finisher shift tray 1 lift motor error - replace shift tray motor 06/27/08
Finisher stapler rotation error - check connections to rotation motor 06/27/08
Finisher stapler rotation error - replace rotation motor 06/27/08
Finisher punch motor error - check/clean/replace punch HP sensor 06/27/08
Finisher punch motor error - check connections to punch motor 06/27/08
Finisher punch motor error - replace punch motor 06/27/08
Firmware update display doesnt show up - Only 64mb SD cards are supported. 06/30/08
Replaced development unit and hopper - now its not adding toner, Remove idle gear from unit and install 06/30/08
driven gear
Java Error E0301 - Please refer to Pub bulletin 75 06/30/08
Firmware update display doesnt show up - Only 64mb SD cards are supported. 06/30/08
Fusing web error - Set fusing web end sensor actuator correctly 06/30/08
Fusing thernister error - code then please wait, Short in fusing lamp harness dammaged NVRam 06/30/08
Fusing thermister error - replace BCU pcb 06/30/08
please wait fuser ready - try CRAM and or replace NVRAM 06/30/08
please wait fuser ready - 1st try with HDDs disconnected, if OK replace HDDs 06/30/08
please wait fuser ready - User Tools, System Settings, Function Priority, is blank. Set to Copier. This issue 06/30/08
can occur when application installed to HDD are removed improperly
See TSB# 034, set sp 4685-1, 2 4686-1,2 and 4687-1,2 to values on Factory data sheet 06/30/08
Background when ADS is off - see TSB# 034, check SP 4-685, 4-686, 4-687 if at 240 default reset back to 06/30/08
Factory Data Sheet
Firmware update display doesnt show up - Only 64mb SD cards are supported. 06/30/08
Solution Text Updated
Java Error E0301 - Refer to Pub bulletin 75 06/30/08
BK5010 Sensor Q35 fails during diagnostics, Normal operation 06/30/08
BK5010 Oil clenchers on display, To reset power up machine while holding two center bottons for three 06/30/08
seconds
Firmware update display doesnt show up - Only 64mb SD cards are supported. 06/30/08
Bad phone line - fax over IP via phone line 33.6 K drops down to 9.6 K, Noise on converter box, phone line 06/30/08
can't fax out in memory transmission: ncu para 17&18 to 200ms 06/30/08
replace charge corona unit 07/01/08
1st paper tray lift motor malfunction: Broken lift spring 07/01/08
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 07/01/08
Bits 0-4 to 1
Kernel error - reseat or replace Print/Scan SD card 07/01/08
Stapler position motor error - check/clean/replace stapler HP sensor 07/01/08
Stapler position motor error - check harness and connections to positioning motor 07/01/08
Stapler position motor error - replace stapler positioning motor 07/01/08
Finisher exit guide open/close error - check/clean/replace exit guide HP sensor 07/01/08
Finisher exit guide open/close error - check for binds in gate movement 07/01/08
Solution Text Updated
Finisher exit guide open/close error - replace exit guide open/close motor 07/01/08
Finisher upper tray shift error - check tray for mechanical binds or blockage 07/01/08
Finisher upper tray shift error - replace upper tray shift motor 07/01/08
Finisher lower tray lift error - check for binds and blockage of tray lift 07/01/08
Finisher lower tray lift error - replace lower lift motor 07/01/08
Finisher lower tray lift error - check/clean/replace stack height sensor 07/01/08
Finisher lower tray shift error - check for binds and blockage of tray shift mechanism 07/01/08
Finisher lower tray shift error - check/clean/replace tray shift sensor 07/01/08
Booklet finisher error non saddle stitch - See page 4-15 for code status meanings 07/01/08
Booklet finisher error saddle stitch - See page 4-15 for code status meanings 07/01/08
Watchdog error - replace controller board 07/01/08
Watchdog error - check memory card contacts and insertion 07/01/08
Kernel error - replace controller error 07/01/08
Kernel error - reflash firmware 07/01/08
Kernel error - check memory card contacts and insertion 07/01/08
Self Diagnostic Error CPU - reflash firmware 07/01/08
ASIC self diagnostic error - replace controller board 07/01/08
HDD error - format hard drive 07/01/08
HDD error - replace hard drive set 07/01/08
HDD error - check connections to hard drive 07/01/08
Self diagnostic error NIC - replace controller board 07/01/08
Self diagnostic error NIC - use SP5-801-11 NCS to reset all NIC settings to default 07/01/08
NVRAM error - reseat NVRAM (set of 2) 07/01/08
NVRAM error - replace NVRAM (set of 2) 07/01/08
NVRAM error - replace controller board 07/01/08
Optional NVRAM error - check connection of User Enchance Kit NVRAM 07/01/08
Optional NVRAM error - replace controller board 07/01/08
Optional NVRAM error - replace User Enchance Kit (NVRAM) 07/01/08
Built in RAM diagnostic error - replace controller board 07/01/08
Built in RAM diagnostic error - reload firmware 07/01/08
Built in ROM diagnostic error - replace controller board 07/01/08
Built in ROM diagnostic error - reload firmware 07/01/08
Optional RAM diagnostic error - clean and reseat RAM dimm 07/01/08
Optional RAM diagnostic error -replace optional RAM 07/01/08
Solution Text Updated
Optional RAM diagnostic error - replace controller board 07/01/08
Clock Generator error - replace controller board 07/01/08
preform sp 2251-(1-6) to add toner to developer unit 07/01/08
Laser Synch detection error: Reset laser unit connections 07/01/08
Fowarding programmed but not working: Set User Parameter Switch 8, Bits 6, 7 to 1 07/01/08
Defective NIB 07/02/08
Address book error - Sp 5846-50 initialize address book and reboot copier 07/02/08
Transfer roller leak error 2: High voltage supply board set incorrectly or defective 07/02/08
1st paper tray lift motor malfunction; Paper lift sensor defective 07/02/08
1st paper tray lift motor malfunction; Paper lift motor defective, loose or disconnected 07/02/08
Log data abnormal: Defective hard drive 07/02/08
Log data abnormal: Defective NVRAM 07/02/08
Toner leak - replace A294 3423 Gear - Toner Collection Coil 07/02/08
Polygon mirror motor ready error - Replace laser unit PN B234 1910 07/02/08
Address book error - Sp 5846-50 initialize address book and reboot copier 07/02/08
Fusing pressure motor sensor - check for paper in rear fusing connector - (SC550 sometinme also occurs) 07/02/08
Address book error - Sp 5846-50 initialize address book and reboot copier 07/02/08
Net IF error - duplicate IP addresses used 07/02/08
Net IF error - illegal IP address used 07/02/08
Net IF error - replace controller board 07/02/08
IEEE 1394 I/F error - Not supported by this machine 07/02/08
Wireless Lan Error 1 - Wireless Lan card missing 07/02/08
Wireless Lan Error 1 - reseat Wireless Lan Card 07/02/08
Wireless Lan Error 2 - reseat Wireless Lan Card 07/02/08
Wireless Lan Error 2 - replace Wireless Lan Card 07/02/08
Wireless Lan Error 2 - Wireless Lan Card missing 07/02/08
Wireless Lan Error 3 - replace Wireless Lan Card 07/02/08
Wireless Lan Error 3 - reseat Wireless Lan Card 07/02/08
Solution Text Updated
Wireless Lan Error 4 - replace Wireless Lan Card 07/02/08
Wireless Lan Error 4 - check/reseat Wireless Lan Card 07/02/08
USB I/F error - bad USB card connection 07/02/08
USB I/F error - replace controller board 07/02/08
HDD power on startup error - check/reseat hard drive cables 07/02/08
HDD power on startup error - reformat HDD with SP5-832 07/02/08
HDD power on startup error - replace HDD 07/02/08
HDD re-try failure - check harness from HDD to controller board 07/02/08
HDD re-try failure - replace HDD 07/02/08
HDD re-try failure - formatt HDD with SP5-832 07/02/08
HDD re-try failure - replace controller board 07/02/08
HDD data read failure - reformat with SP5-832 07/02/08
HDD data read failure - replace HDD 07/02/08
HDD data read failure - replace controller board 07/02/08
HDD data CRC error - reformat HDD with SP5-832 07/02/08
HDD data read failure - check/reseat HDD cable connections 07/02/08
HDD data read failure - replace HDD 07/02/08
HDD access error - reformat HDD with SP5-832 07/02/08
HDD access error - check HDD connections 07/02/08
HDD access error - replace HDD 07/02/08
SD card license error 1 - defective SD card 07/02/08
SD card error 1 - previously used SD card from other machine 07/02/08
SD card removed error 2 - SD card missing from slot or not seated correctly 07/02/08
8.5 x 11 fold adjustment off only - check metal tabs on folder 07/02/08
Address book error - Sp 5846-50 initialize address book and reboot copier 07/02/08
Scanner home position error - Replace scanner home position sensor 07/02/08
Scanner home position error - Replace SIOB pcb 07/02/08
Scanner home position error - Replace Scanner home position sensor 07/02/08
Exposure lamp error (SC 101-1): Defective SIO 07/02/08
unable to connect to server for remote diagnostics - set SP 5816-3 to "0" for OFF 07/03/08
Cut length off after NVram clear - perform synchro and print cut length adjustments 07/03/08
The default file format for ScanToEmail for E-7000 is TIFF. The following two patches are available as 07/03/08
options 1-RYIDX.zip,1-T0R2L.zip
scan to folder failure, replace HDD 07/03/08
Can you split the files while scanning into machine - no 07/03/08
set ringing signals parameters to 02-27/03-67/04-7/05-30 07/03/08
ncu failed part of FCU 07/03/08
Option not recognized - reload correct fax firmware 07/03/08
Lines on border of copy - Set scan setting - edit - erase border to minimum then save as default 07/03/08
Refer to bulletin # 43R for medaka. 07/03/08
GBC DOOR open- replace GBC interface cable 07/03/08
Corner stapler motor error - Repair / clean and lube stapler 07/03/08
Artisin or Teslyn paper not supported 07/03/08
User codes do not work - Key counter management set to on - prohibits user codes 07/03/08
ADF feed in jam - Replace feeder feed in motor 07/03/08
Check all tray paper settings - 8 1/4 x 14 was listed 07/03/08
SD card error 3 - check SD card insertion and contacts 07/03/08
SD card error 3 - replace SD card 07/03/08
SD card error 3 - replace controller 07/03/08
Address book error - check HDD harness and connections 07/03/08
Address book error - replace HDD 07/03/08
Address book error - do SP5-846-050 (UCS settings-Intialize all Directory Info) 07/03/08
Solution Text Updated
Address book error - do SP5-832-006 (HDD format - User Info) 07/03/08
HDD mail RX error - do SP5-832-007 (format RX data on HDD) 07/03/08
HDD mail RX error - replace HDD 07/03/08
HDD mail TX error - do SP5-832-007 (Format HDD, Mail TX data) 07/03/08
HDD mail TX error - replace HDD 07/03/08
DOS delete all error 1 on HDD - turn machine off/on and try again 07/03/08
DOS delete all error 1 on HDD - format HDD 07/03/08
DOS delete all error 1 on HDD - replace HDD 07/03/08
DOS delete all error 1 on HDD - reinstall the DOS unit again 07/03/08
DOS delete all error 2 on HDD - turn main switch off/on and try again 07/03/08
DOS delete all error 2 on HDD - format HDD 07/03/08
DOS delete all error 2 on HDD - replace HDD 07/03/08
Log data abnormal - replace NVRAM 07/03/08
Log data abnormal - replace HDD 07/03/08
File Format Converter error - replace MLB (file format converter) 07/03/08
Electrical total counter error - replace NVRAM 07/03/08
Electrical total counter error - CRAM with SP5-801-01 all clear 07/03/08
Electrical total counter error - reseat NVRAM 07/03/08
Mechanical total counter error - counter not plugged in (inner cover off) 07/03/08
Mechanical total counter error - replace counter 07/03/08
Mechanical total counter error - check harness back to IOB 07/03/08
Printer error 1 - insufficient memory 07/03/08
Printer error 1 - reload firmware 07/03/08
Net file function error - replace HDD 07/03/08
Clamper motor failure - Motor defective 07/03/08
Clamper motor failure - position sensor defective 07/03/08
Clamper motor failure - MPU defective 07/03/08
Clamper motor failure - Clamper bound 07/03/08
Cutter error - motor defective 07/03/08
Cutter error - HP sensor defective 07/03/08
Cutter error - master material binding cutter 07/03/08
Cutter error - Cutter unit defective 07/03/08
Paper table drive error - Motor defective 07/03/08
Paper table drive error - Table movement bound 07/03/08
Solution Text Updated
Paper table drive error - Lower limit sensor defective 07/03/08
Paper table drive error - Height sensor 1 or 2 defective 07/03/08
SD authentication failure when installing print /scanner option/insure system firmware is ver 1.05 or 07/03/08
higher
Trays 1-3 = 14 bond to 80lb cover 07/03/08
Type C7500 for toner 07/03/08
Developers = D0149640 K - D0149660 C - D0149670 M - D0149680 Y 07/03/08
Drum type = D0149510 07/03/08
SD card application failed - update firmware to 1.05 07/03/08
Enable user code Mac OS, With in application, file, print, preferences, job log, enable user codes. 07/03/08
Firmware update display doesnt show up. Only 64mb SD cards are supported. 07/03/08
HDD access error - reformat HDD 07/03/08
Drum potential sensor error - check charge corona unit for wear 07/03/08
Drum potential sensor error - developer power pack defective 07/03/08
Drum potential sensor error - potential sensor dirty or defective 07/03/08
Fusing thermistor error 2 - thermistor position incorrect 07/03/08
Refer to bulletin # 43R for medaka. 07/03/08
Replace PCU unit 07/07/08
Replace lower drum unit 07/07/08
Exposure Lamp Error: Defective exposure lamp 07/07/08
Exposure Lamp Error: Defective lamp stabilizer board 07/07/08
Exposure Lamp Error: Defective SBU harness 07/07/08
Address book error - Reformatt hard drives with sp 5832-1 07/07/08
Check that all the fuser lamps are operational 07/07/08
How to change paper size settings - choose tray paper settings button on operation panel - select which 07/07/08
tray - change size
To disable document server function set sp 5967 to off and reboot 07/07/08
Software error - Load EB 135 patch 1-TE130 07/07/08
Feed out jam - clean or replace DF exit sensor 07/07/08
Feed out jam - ADF main pcb defective 07/07/08
Only while printing from micropress - Check minimum firmware requirement of Engine 3.21.1:16 and 07/07/08
sytem 3.05
Set punch type with - user tools - copy document server features - input output - punch type select a key 07/07/08
Controller to Op Panel Comm error - check connection between FCU and MBU 07/07/08
SD card license info error - takes Java VM card Type F, EDP#414004 07/07/08
SD card license info error - takes PostScript Type 5000, EDP# 413954 07/07/08
Dropping off the network. Lock into network speed 10 using a web setup. 07/08/08
Replace FCU board 07/08/08
Duplex connector and / or harness shorted or damaged 07/08/08
Check both LPR and DIPRINT protocols are enables 07/08/08
Maim motor lock: Defective main motor 07/08/08
Maim motor lock: Too much load on the drive mechanism 07/08/08
Maim motor lock: Defective BICU 07/08/08
E-7000 jams when printing envelopes, okay from copier. With in the application select file, page set-up, 07/08/08
evelopes, bypass, and size
very overtoned any color, tsb 36r toner clutch replacement 07/08/08
Clean staple tray and jogger tray sensors 07/08/08
External multi bin tray not working. Select sp-6-901-1 to enable, turn off/on main switch. 07/08/08
Transfer output error - Check for pinched harness at transfer connector 07/08/08
How to set compress to group 4-set scanner SP1004 to 3(MMR) 07/08/08
Envelopes are considered unusable papers per operator manual. 07/08/08
Engine error - IPU board defective 07/08/08
SD card access error: Defective SD card 07/08/08
Toner hopper spilling toner - replace toner hopper 07/08/08
Fusing/feed out motor error - replaced fusing motor 07/08/08
Solution Text Updated
Exit sensor does not turn ON - clean/check/replace sensor, SP5-803-005 bit 3 to check 07/08/08
Tray 1 sensor fails to turn ON - check/clean/replace sensor 07/08/08
Tray 2 sensor fails to turn ON - check/clean/replace sensor 07/08/08
Tray 3 sensor fails to turn ON - clean/check/replace sensor 07/08/08
Tray 4 sensor fails to turn ON - clean/check/replace sensor 07/08/08
LCT Tray Relay sensor fails to turn ON - clean/check/replace sensor 07/08/08
Vertical Transport Sensor 1 fails to turn ON - check/clean/replace sensor, use SP5-803-007 bit 2 07/08/08
Vertical Transport Sensor 2 fails to turn ON - check/clean/replace sensor, use SP5-803-007 bit 3 07/08/08
Vertical Transport Sensor 3 fails to turn ON - check/clean/replace sensor 07/08/08
Reg sensor fails to turn ON - check/clean/replace sensor, use SP5-803-013 bit 0 07/08/08
Fusing exti sensor fails to turn ON - check/clean/replace sensor, use SP5-803001 bit 7 to check 07/08/08
Fusing exti sensor fails to turn ON - black fusing cover has paper dust effecting sensor reflection 07/08/08
Fusing exti sensor fails to turn ON - adjust buckle with SP1-003 for affected tray(s) 07/08/08
Fusing exti sensor fails to turn ON - adjust SP5-958 feed clutch start timing 07/08/08
Fusing exti sensor fails to turn ON - check for paper hesitation at fuser, fuser entrance guide 07/08/08
Fusing exit sensor fails to turn ON - check/clean/replace sensor, use SP5-803-005 bit 4 to check 07/08/08
Fusing exit sensor fails to turn ON - check bridge paper path 07/08/08
Fusing exit sensor fails to turn ON - check interchange shift 07/08/08
Duplex entrance sensor does not turn ON - check/clean/replace sensor, use SP5-803-009 bit 2 07/08/08
Duplex entrance sensor does not turn ON - check paper path from fuser to duplex 07/08/08
Duplex exit sensor does not turn ON - check/clean/replace sensor, use SP5-803-009 bit 3 to check 07/08/08
Duplex exit sensor does not turn ON - check duplex feed path 07/08/08
1 bin tray sensor does not turn ON - check interchange unit shift gate operation 07/08/08
Finisher entrance sensor does not turn ON - check bridge unit operation, paper path 07/08/08
Finisher proof tray sensor does not turn ON - check finisher paper path 07/08/08
Finisher shift tray sensor does not turn ON - check shift tray side to side movement 07/08/08
Finisher stapler sensor does not turn ON - check stapler operation 07/08/08
Finisher exit sensor does not turn ON - check finisher paper path 07/08/08
Mailbox entrance sensor does not turn ON - check paper path 07/08/08
Mailbox proof tray sensor does not turn ON - check paper path 07/08/08
Mailbox relay sensor does not turn ON - check paper path 07/08/08
Mailbox MBX sensor 07/08/08
Booklet FIN entrance sensor does not turn ON - check/clean/replace sensor 07/08/08
Solution Text Updated
Booklet FIN transport sensor does not turn ON - check/clean/replace sensor 07/08/08
Booklet FIN staple sensor 07/08/08
Booklet FIN Late saddle stitch 07/08/08
Booklet FIN stack exit sensor does not turn ON - check paper path 07/08/08
Booklet FIN saddle stitch staple error 07/08/08
LCT relay sensor does not turn OFF - check/clean/replace sensor 07/08/08
Vertical transport sensor 1 does not turn OFF - check/clean/replace sensor, use SP5-803-007 bit 2 to 07/08/08
check
Vertical transport sensor 1 does not turn OFF - check for paper feeding thru registration roller 07/08/08
Vertical transport sensor 2 does not turn OFF - check paper feed from trays 2,3,4 07/08/08
Vertical transport sensor 2 does not turn OFF - check/clean/replace sensor, use SP5-803-007 bit 3 07/08/08
Vertical transport sensor 3 does not turn OFF - check paper feed from trays 3 and 4 07/08/08
Vertical transport sensor 4 does not turn OFF - check paper feed from tray 4 07/08/08
Registration sensor does not turn OFF - check/clean/replace sensor, use SP5-803-003 bit 0 to check 07/08/08
Registration sensor does not turn OFF - check registration clutch operation 07/08/08
Not used 07/08/08
Exit sensor does not turn OFF - check/clean/replace sensor 07/08/08
Bridge Relay sensor does not turn OFF - check/clean/replace sensor, use SP5-803-005 bit 4 to check 07/08/08
Software continuity error: No operation required. This SC code does not appear on the panel and is only 07/09/08
logged.
ADF communication error - IPU defective 07/09/08
ADF communication error - ADF PCB or harness 07/09/08
Check harness on adf cover corresponding to width sensors. 07/09/08
DOS drivers-http:www.ricoh-usa.com/support for ricoh develpers program. 07/09/08
Hard drive failure - Replace hard drives 07/09/08
Max length of paper can be fed from by pass is 600mm. Set sp 5150 to on and reboot copier 07/09/08
scanner home position error 3 - replace scanner wire pulley screws 07/09/08
Refer to bulletin # 21R for varying registration. 07/09/08
Make sure PCB IOB dip switch 6 is on 07/09/08
Max length of paper can be fed from by pass is 600mm. Set sp 5150 to on and reboot copier 07/09/08
Locationzation error: defective NVRAM 07/09/08
Localization error: change sp5-807 to 2, if that does not work sp 5-801 1 07/09/08
Control PCB comm abnormal: If machine has DDST controller update PCL firmware to 0.51 or higher 07/09/08
Control PCB comm abnormal: check connection between BICU and Controller 07/09/08
Controller to op panel comm error: check SP5875-001 is set to "0" 07/09/08
Controller to op panel comm. Error: reseat controller, dimms and op panel 07/09/08
Controller to op panel comm. Error: defective controller 07/09/08
Controller to op panel comm. Error: turn off SSDP in WIM 07/09/08
Engine startup error: poor connection between BICU and controller 07/09/08
Engine startup error: defective controller 07/09/08
Engine startup error: defective BICU 07/09/08
application start error: check sp 5875-001 set to 0 07/09/08
undefined error: defective software: reload firmware or replace SD card 07/09/08
Solution Text Updated
Software continuity error: may only log not display, reload firmware 07/09/08
printer font error: font needed to print is missing from SD card - reload firmware, printer 07/09/08
Printer error: reseat dimms, reload firmware on SD card/ be sure SD card in lower slot replace SD card 07/09/08
Nip (interval) sensor does not turn ON - poor originals being fed in 07/09/08
Nip (interval) sensor does not turn ON - check paper path, guides, rollers 07/09/08
Relay sensor ON check - Unknown not shown in service manuals 07/09/08
Scanner motor lock - HP sensor defective 07/09/08
Scanner motor lock - motor defective 07/09/08
Scanner motor lock - scanner wire off or damaged 07/09/08
Thermal head ID error - Thermal head defective 07/09/08
Thermal head ID error - ECU defective 07/09/08
Solution Text Updated
Thermal head ID error - Check harness and connections 07/09/08
Ink temp too high - Thermistor shorted, defective 07/09/08
Ink pump motor lock - motor defective 07/09/08
Ink pump motor lock - pump sensor defective 07/09/08
Ink pump motor lock - pump defective 07/09/08
Pressure cam shift motor lock, HP sensor - Motor defective 07/09/08
Pressure cam shift motor lock, HP sensor - Sensor defective 07/09/08
Clamper motor lock, open position - Open HP sensor defective 07/09/08
Clamper motor lock, open position - motor defective 07/09/08
Clamper motor lock, open position - 2nd drum hp sensor defective 07/09/08
Clamper motor lock, open position - Clamper damaged 07/09/08
Idle roller motor lock - Idle roller defective 07/09/08
Idle roller motor lock - motor defective 07/09/08
Idle roller motor lock - HP sensor defective 07/09/08
Pressure plate motor lock - HP sensor defective 07/09/08
Pressure plate motor lock - motor defective 07/09/08
Pressure plate motor lock - master jammed 07/09/08
Master eject box lock solenoid error - Solenoid defective 07/09/08
Master eject box lock solenoid error - HP sensor defective 07/09/08
Feed pressure motor lock - motor defective 07/09/08
Feed pressure motor lock - Feed pressure detection board 07/09/08
Separation pressure motor lock - motor defective 07/09/08
Separation pressure motor lock - Separation pressure detection PSB detective 07/09/08
Feed start sensor error - Start sensor defective 07/09/08
Friction pad shift motor lock - HP sensor defective 07/09/08
Friction pad shift motor lock - motor defective 07/09/08
Registration press motor lock - motor defective 07/09/08
Registration press motor lock - Reg. roller release sensor defective 07/09/08
Engine start up error: Defective BICU 07/09/08
Engine start up error: Defective controller 07/09/08
When installing finisher adapter on SR5000 route wiring away from motors. 07/09/08
When installing SR5000 use correct firmware. ver. 1.00 07/09/08
NV RAM error - Replace nv ram 07/09/08
Solution Text Updated
Press Clear Modes>1993>Clear Stop 5 times to open window 07/09/08
Stack feed out HPS error - check metal clip on stack belt actuates sensor 07/10/08
Solution Text Updated
Vertical transport 1 does not turn ON - check paper loading in trays 07/10/08
Vertical transport 1 does not turn ON - clean/ replace paper feed rollers from either trays 1,2,3,4 07/10/08
Fusing Thermistor Open Error: Defective Fusing Lamp (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Thermistor Open Error: Defective Thermistor (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Thermistor Open Error: Defective Thermistor and thermo switch (Reset Code by entering service 07/10/08
mode and power off/on)
Fusing Thermistor Open Error: Defective Thermoswitch (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Thermistor Open Error: Dirty or Out of Position Thermistor (Reset Code by entering service mode 07/10/08
and power off/on)
Fusing Temp Warm-up Error: Defective Thermistor (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Temp Warm-up Error: Defective PCU (Reset Code by entering service mode and power off/on) 07/10/08
Fusing Temp Warm-up Error: Defective Fusing Lamp (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Temp Warm-up Error: Defective Thermoswitch (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Temp Warm-up Error: Defective BICU board (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Overheat Error 1: Defective PSU (Reset Code by entering service mode and power off/on) 07/10/08
Fusing Overheat Error 1: Defective BICU (Reset Code by entering service mode and power off/on) 07/10/08
Fusing Overheat Error 2: Defective PCU (Reset Code by entering service mode and power off/on) 07/10/08
Fusing Overheat Error 2: Defective BICU (Reset Code by entering service mode and power off/on) 07/10/08
Fusing Overheat Error 2: Defective Thermistor (Reset Code by entering service mode and power off/on)) 07/10/08
Fusing Lamp Overheat Error: Defective Thermistor (Reset Code by entering service mode and power 07/10/08
off/on)
Fusing Lamp Overheat Error: Defective PCU (Reset Code by entering service mode and power off/on) 07/10/08
Fusing Lamp Overheat Error: Defective BICU (Reset Code by entering service mode and power off/on) 07/10/08
Solution Text Updated
Unstable Fusing Temp: Defective Thermistor (Reset Code by entering service mode and power off/on) 07/10/08
Unstable Fusing Temp: Defective PCU (Reset Code by entering service mode and power off/on) 07/10/08
Unstable Fusing Temp: Defective BICU (Reset Code by entering service mode and power off/on) 07/10/08
Unstable Fusing Temp: Defective Fusing Unit Connector (Reset Code by entering service mode and power 07/10/08
off/on)
Unstable Fusing Temp: Thermistor not installed correctly/ out of position (Reset Code by entering service 07/10/08
mode and power off/on)
Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/10/08
Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/10/08
Controller Engine inconsistency: optional p/s (EDP 413639) is installed in the B284/B288 install correct 07/10/08
controller part number only (B2845151)
Controller Engine inconsistency: B284/B288 wrong BICU was installed, correct p/n B2845101 07/10/08
Controller Engine inconsistency: B262/B292 has wrong BICU installed and has optional controller correct 07/10/08
p/n B2625103
Status error laser optics housing: reload firmware 07/10/08
Image transfer error: signal from BICU to controller return no response reload firmware 07/10/08
Printer application error: defective printer application 07/10/08
IMAC hardware error: loss connection on BICU 07/10/08
ADF gate abnormal 3: defective ADF connector 07/10/08
ADF gate abnormal 3: defective SBU 07/10/08
ADF gate abnormal 2 detective ADF connector 07/10/08
ADF gate abnormal 2 defective SBU 07/10/08
ADF gate error 1: defective ADF PCB 07/10/08
ADF gate error 1: loose connection check adf cable and bicu connection to adf 07/10/08
ADF gate error 1: defective BICU 07/10/08
accounting battery error: defective accounting device 07/10/08
Exhaust fan motor error: overload on the motor 07/10/08
consecutive paper jams in fuser: check fuser binding 07/10/08
consecutive paper jams in fuser: sp1159-1 set to "0" 07/10/08
consecutive paper jams in fuser: defective fuser 07/10/08
consecutive paper jams in fuser: defective fuser exit sensor p/n GW020020 07/10/08
Fusing Overheat Error 2: Defective Thermistor & thermo switch(Reset Code by entering service mode and 07/10/08
power off/on)
Fusing Overheat error 1: Defective thermistor (Reset Code by entering service mode and power off/on) 07/10/08
Solution Text Updated
Fusing Overheat error 1: Defective thermistor and thermo switch (Reset Code by entering service mode 07/10/08
and power off/on)
Fusing Temp Warm-up Error: Defective Thermoswitch & thermistor (Reset Code by entering service mode 07/10/08
and power off/on)
Fusing Temp Warm-up Error: thermistor out of position (Reset Code by entering service mode and power 07/10/08
off/on)
Developer Initialization Error: poor voltage to charge roller 07/10/08
Polygon mirror motor error: loose conection between the BICU & polygon mirror motor 07/10/08
Polygon mirror motor error: defective cable bewteen BICU & mirror motor 07/10/08
SBU black level correction error: set all mode 4 in sp mode to factory then power off/on 07/10/08
jan at power up: check main switch connection 07/10/08
scan to NCP does not work: load system fw 1.05 or later and scanner 1.03 or later as a set 07/10/08
scan to NCP takes more than 5 minutes to get to the container: use special firmware on tsc website both 07/10/08
scanner & system fw VLR0318 as a set
scan to NCP does not work when the mfp is on a different subnet than the server: use fw below 1.03 for 07/10/08
scanner & lower than 1.05 for system
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 07/10/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 07/10/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 07/10/08
telnet into the mfp, do show command & check if any ports are down 07/10/08
Communication error betwween BICU and SBU: Defective ribbon cable bewteen BICU & SBU 07/10/08
Exposure lamp error: poor exposue lamp connection 07/10/08
Exposure lamp error: dirty scanner mirror 07/10/08
Exposure lamp error: SBU connector defective 07/10/08
Exposure lamp error: lens block out of position 07/10/08
Scanner home position error: scanner home position sensor out of position 07/10/08
Scanner home position error: scanner drive motor connector defective 07/10/08
Scanner home position error: poor connection on BICU 07/10/08
Scanner home position error 2: defective connector to HP sensor 07/10/08
Scanner home position error 2: defective scanner motor connector 07/10/08
Scanner home position error 2: poor connection on the BICU 07/10/08
Image transer error: poor connection bewteen to BICU & controller 07/10/08
Memory address error: reload firmware 07/10/08
Polygon mirror motor error: poor connection on BICU to mirror motor 07/10/08
Polygon mirror motor error: damaged cable from BICU to mirror motor 07/10/08
Solution Text Updated
No laser writing signal (F-GATE) error: poor connection on controller 07/10/08
Laser synchronization error: poor connection bewteen LD & BICU 07/10/08
Electrical total counter error: defective NVRAM on DDST controller 07/10/08
Development bias leak: poor connection to PCU 07/10/08
Development bias leak: poor connection on the HVU 07/10/08
Development bias leak: defective HVU 07/10/08
Self-diagnostic error, clock generator: defective controller 07/10/08
Self-diagnostic error, ROM: defective controller 07/10/08
TD sensor inital setting error: ID sensor defective 07/10/08
TD sensor inital setting error: no developer in unit 07/10/08
TD sensor inital setting error: drum not turning, check gears 07/10/08
TD sensor inital setting error: development roller not turning replace 07/10/08
TD sensor inital setting error: poor connection to PCU 07/10/08
TD sensor inital setting error: no voltage on charge roller defective HVU 07/10/08
Transfer roller leak error 1: defective HVU 07/10/08
Transfer roller leak error 1: poor connection to PCU 07/10/08
Transfer roller leak error 1: transfer/sep unit not set correctly 07/10/08
Transfer roller leak error 1: defective transfer roller 07/10/08
Transfer roller leak error 2: defective HVU 07/10/08
Transfer roller leak error 2: poor connection to PCU 07/10/08
Transfer roller leak error 2: transfer/sep unit not set correctly 07/10/08
Transfer roller leak error 2: defective transfer roller 07/10/08
Main motor lock: too much load on main motor 07/10/08
Tray 2 lift motor malfuntion: defective paper lift sensor 07/10/08
Tray 2 lift motor malfuntion: defective lift motor 07/10/08
Tray 2 lift motor malfuntion: poor connection to tray lift motor 07/10/08
Tray 2 lift motor malfuntion: too much load on the drive mechanism 07/10/08
Tray 3 lift motor malfuntion: too much load on the drive mechanism 07/10/08
Tray 3 lift motor malfuntion: poor connection to tray lift motor 07/10/08
Tray 3 lift motor malfuntion: defective lift motor 07/10/08
Tray 3 lift motor malfuntion: defective paper lift sensor 07/10/08
Tray 4 lift motor malfuntion: defective paper lift sensor 07/10/08
Tray 4 lift motor malfuntion: defective lift motor 07/10/08
Tray 4 lift motor malfuntion: poor connection to tray lift motor 07/10/08
Solution Text Updated
Tray 4 lift motor malfuntion: too much load on the drive mechanism 07/10/08
Paper feed motor lock (optional paper tray units): defective paper feed motor 07/10/08
Paper feed motor lock (optional paper tray units): too much load on drive mechanism 07/10/08
Fusing thermistor open (center): defective thermistor (Reset code by going into sp mode then power 07/10/08
off/on)
Fusing thermistor open (center): thermistor out of postion (Reset code by going into sp mode then power 07/10/08
off/on)
Fusing thermistor open (center): defective PSU (Reset code by going into sp mode then power off/on) 07/10/08
Fusing thermistor open (center): loose connections (Reset code by going into sp mode then power 07/10/08
off/on)
Fusing temperture warm-up error (center): Defective thermistor (Reset code by going into sp mode then 07/10/08
power off/on)
Fusing temperature warm-up error (center): Thermistor out of position (Reset code by going into sp 07/10/08
mode then power off/on)
Fusing temperature warm-up error (center): Defective fusing lamp (Reset code by going into sp mode 07/10/08
then power off/on)
Fusing temperature warm-up error (center): Defective PSU (Reset code by going into sp mode then power 07/10/08
off/on)
fusing overheat error (center): Defective thermistor (Reset code by going into sp mode then power 07/10/08
off/on)
fusing overheat error (center): Defective PSU (Reset code by going into sp mode then power off/on) 07/10/08
Fusing overheat error (center) 2: Defective thermistor (Reset code by going into sp mode then power 07/10/08
off/on)
Fusing overheat error (center) 2: Defective PSU (Reset code by going into sp mode then power off/on) 07/10/08
Fusing lamp overheat error (center): Defective PSU (Reset code by going into sp mode then power off/on) 07/10/08
Fusing lamp overheat error (center): Defective thermistor (Reset code by going into sp mode then power 07/10/08
off/on)
Fusing lamp overheat error (center): Thermistor out of position (Reset code by going into sp mode then 07/10/08
power off/on)
Engine startup error - replace controller 07/10/08
TD sensor = <0.5v or >5.0v for 10x's - if undertoned check toner supply system 07/10/08
Zero cross error - check connections between IOB and power supply 07/10/08
No dial tone - Speaker wire shorted out, stops TX/RX also 07/10/08
Skew sensor does not turn ON - check original loading on tray 07/10/08
Solution Text Updated
Skew sensor does not turn ON - poor originals 07/10/08
Skew sensor does not turn ON - clean or replace pick up roller 07/10/08
Skew sensor does not turn ON - clean or replace feed belt 07/10/08
Reg sensor does not turn ON - check/clean/replace, use SP6-007-002 bit 1 to check sensor 07/10/08
Inverter Sensor does not turn ON - check/clean/replace, use SP6-007-002 bit 3 to check 07/10/08
Skew sensor does not turn OFF - check/clean/replace sensor, use SP6-007-001 bit 3 to check 07/10/08
Reg sensor does not turn ON - check original loading and conditions 07/10/08
Reg sensor does not turn ON - clean or replace pick up roller 07/10/08
Reg sensor does not turn ON - clean or replace feed belt 07/10/08
Interval sensor does not turn OFF - check/clean/replace, use SP6-007-002 bit 0 to check 07/10/08
Reg sensor does not turn OFF - check/clean/replace, use SP6-007-002 bit 1 to check 07/10/08
Relay sensor does not turn OFF - Unknown, not in service manual 07/10/08
Inverter sensor does not turn OFF - check/clean/replace, use SP6-007-002 bit 3 to check 07/10/08
Master eject jam after replacing IOB. Perform eject sensor calibration on new IOB. 07/10/08
Registration press motor lock - Replace registration press roller 07/10/08
Registration press motor lock - Replace registration press roller motor 07/10/08
Paper table lock, lower limit - Lower limit sensor defective 07/10/08
Paper table lock, lower limit - motor defective 07/10/08
Paper table lock, lower limit - Drive bound 07/10/08
Paper table lock, lower limit - Drive gear cracked or broken 07/10/08
Paper table lock, lower limit - Check that springs are attached 07/10/08
Paper table lock, upper limit - Upper limit sensor defective 07/10/08
Paper table lock, upper limit - motor defective 07/10/08
Paper table lock, upper limit - Drive bound 07/10/08
Paper table lock, upper limit - Gears cracked or broken 07/10/08
Paper table lock, upper limit - check that springs are still attached 07/10/08
Duplex clamper motor error - HP sensor defective 07/10/08
Duplex clamper motor error - motor defective 07/10/08
Duplex clamper motor error - Duplex board defective 07/10/08
Paper guide motor error - HP sensor defective 07/10/08
Paper guide motor error - motor defective 07/10/08
Paper guide motor error - Duplex board defective 07/10/08
Exit pawl pump motor error - HP sensor defective 07/10/08
Exit pawl pump motor error - motor defective 07/10/08
Solution Text Updated
Junction gate motor error - HP sensor defective 07/10/08
Junction gate motor error - motor defective 07/10/08
Duplex unit lock release solenoid error - Solenoid defective 07/10/08
Duplex unit lock release solenoid error - HP sensor defective 07/10/08
Duplex unit lock release solenoid error - Mechanism blocked or bound 07/10/08
Drum lock release solenoid error - Solenoid defective 07/10/08
Drum lock release solenoid error - HP sensor defective 07/10/08
Drum lock release solenoid error - mechanism blocked or damaged 07/10/08
Pressure cam shift motor error - HP sensor defective 07/10/08
Pressure cam shift motor error - motor defective 07/10/08
Pressure cam shift motor error - Duplex board defective 07/10/08
Pressure cam shift motor error - Drive bound or blocked 07/10/08
Flash ROM ECU error - Defective ECU 07/10/08
RI 10 error - ECU defective 07/10/08
Make-up ROM error - ECU defective 07/10/08
Shut off solenoid lock error - Main switch defective 07/10/08
Engine response error - ECU defective 07/10/08
Engine response error - ACU defective 07/10/08
Engine response error - Check harness and connections for ECU to ACU 07/10/08
Operation panel error - ACU defective 07/10/08
Operation panel error - ACU software defective 07/10/08
Paper table motor lock LCIT - Upper limit sensor defective 07/10/08
Paper table motor lock LCIT - Lower limit sensor defective 07/10/08
Paper table motor lock LCIT - motor defective 07/10/08
Paper table motor lock LCIT - drive bound 07/10/08
Paper table motor lock LCOT - Upper limit sensor defective 07/10/08
Paper table motor lock LCOT - Lower limit sensor defective 07/10/08
Paper table motor lock LCOT - motor defective 07/10/08
Paper table motor lock LCOT - drive bound 07/10/08
DF gate signal error - ADF board defective 07/10/08
DF gate signal error - Check harness and connectors 07/10/08
DF connection error - Wrong ADF connected 07/10/08
DF connection error - ADF board defective 07/10/08
DF connection error - Check harness and connections 07/10/08
Solution Text Updated
Adjust sp 2104 to correct skewing 07/10/08
SD CARD ERROR 1: See TSB #006, reload System firmware to 1.10 or higher 07/10/08
Feed out belt motor error: Defective feed out belt HP sensor 07/10/08
Feed out belt motor error: Defective feed out motor 07/10/08
Feed out belt motor error: Reform actuator on feed out belt 07/10/08
Feed out belt motor error: Defective feed out belt motor harness or connection 07/10/08
E-copy scan to folder slows down during large runs.-normal because e-copy is a Twain scanning system. 07/10/08
Heating roller low temperature error: Defective connection between engine control board and fusing unit 07/10/08
Heating roller low temperature error: Defective engine control board 07/10/08
Mechanical counter error - check for 24vdc on both wires, if only 1 replace coutner 07/11/08
SP modes ONLY in Japanese - IOB dip switches set wrong, #6=ON, #7 &8 = OFF 07/11/08
Fusing overheat error (rear): Defective thermistor (Reset code by going into sp mode then power off/on) 07/11/08
Fusing overheat error (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/11/08
Fusing lamp overheat error (Rear): Defective thermistor (Reset code by going into sp mode then power 07/11/08
off/on)
Fusing lamp overheat error (Rear): Thermistor out of position (Reset code by going into sp mode then 07/11/08
power off/on)
Fusing lamp overheat error (Rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/11/08
Unstable fusing temperature (rear): Defective thermistor (Reset code by going into sp mode then power 07/11/08
off/on)
Unstable fusing temperature (rear): Thermistor out of position (Reset code by going into sp mode then 07/11/08
power off/on)
Unstable fusing temperature (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/11/08
V34 timeout and line disconnect - check line connections and for noise/static 07/11/08
V34 timeout and line disconnect - check line connections and for noise/static 07/11/08
Solution Text Updated
V34 timeout and line disconnect - other fax at fault 07/11/08
V34 timeout and line disconnect - change cable equalizer, SP1-105-008, change bits 0,1,2,3 to "1" 07/11/08
Light copies, add toner or Overtoning occurs -see TSB# 002 07/11/08
White Vertical lines - See TSB # 010, problem with DV entrance seal 07/11/08
Dirty background - Check toner density with VSP and VTC vs VREF readings 07/11/08
Dirty background - charge roller dirty 07/11/08
Dirty background - charge roller bias voltage too low 07/11/08
Master wrinkle on C231, Use TSB # 003 R 07/11/08
Watch dog error - ACU defective 07/11/08
Watch dog error - Software defective 07/11/08
Kernel panic error - ACU defective 07/11/08
Kernel panic error - Software defective 07/11/08
Self diagnostic error CPU - ACU defective 07/11/08
Self diagnostic error CPU - Software defective 07/11/08
Self diagnostic error ASIC - ACU defective 07/11/08
Self diagnostic error HDD - Hard drive defective 07/11/08
Self diagnostic error HDD - Check harness and connections 07/11/08
Self diagnostic error HDD - ACU defective 07/11/08
Self diagnostic error HDD - Reformatt HDD, SP 7-007 07/11/08
Self diagnostic error NIC - ACU defective 07/11/08
Self diagnostic error NVRAM - NVRAM on ACU defective 07/11/08
Self diagnostic error NVRAM - ACU defective 07/11/08
Self diagnostic error optional NVRAM - RTC device defective 07/11/08
Self diagnostic error RAM - ACU defective 07/11/08
Self diagnostic error ROM - ACU defective 07/11/08
Self diagnostic error ROM - ACU firmware defective 07/11/08
Self diagnostic error DIMM - RAM - DIMM-RAM defective 07/11/08
Self diagnostic error DIMM - RAM - ACU defective 07/11/08
Self diagnostic error, Engine I/F option memory - I/F option memory defective 07/11/08
Self diagnostic error, centro device - ACU defective 07/11/08
Self diagnostic error centro device - IEEE 1284 connector defective 07/11/08
Self diagnostic error, centro device - Loopback conn. not detected 07/11/08
Self diagnostic error, Resident font ROM - ACU defective 07/11/08
Solution Text Updated
Self diagnostic error, Optional font ROM - ACU defective 07/11/08
Self diagnostic error, Clock generator - ACU defective 07/11/08
Network I/F abnormal - ACU defective 07/11/08
Network I/F abnormal - Change the IP address 07/11/08
IEEE 1394 I/F abnormal - IEEE 1394 interface board defective 07/11/08
IEEE 1394 I/F abnormal - ACU defective 07/11/08
Wireless LAN card not detected - Check connection 07/11/08
Wireless LAN card not detected - Card defective 07/11/08
Wireless LAN card not detected - Check connection 07/11/08
Wireless LAN card not detected - Card defective 07/11/08
Wireless LAN card error - check connections 07/11/08
Wireless LAN card error - Card defective 07/11/08
Wireless LAN board error - LAN board defective 07/11/08
Wireless LAN board error - check connections 07/11/08
USB interface error - USB driver defective 07/11/08
USB interface error - check connections 07/11/08
Firmware not loading - bad SD card 07/11/08
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 07/14/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/14/08
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 07/14/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/14/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/14/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/14/08
(default 9)
Solution Text Updated
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/14/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 07/14/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 07/14/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/14/08
DIC/NSF not detected within 40 sec. : Line noise problem contact telcom person 07/14/08
DIC/NSF not detected within 40 sec. : Problem at the other end, try faxing having another machine fax to 07/14/08
them
DIC/NSF not detected within 40 sec. : Defective FCU 07/14/08
DIC/NSF not detected within 40 sec. : Defective NCU 07/14/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/14/08
CFR or FTT not rx after modem training: Defective FCU 07/14/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/14/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/14/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 07/14/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/14/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/14/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/14/08
No post message response from other end after page was sent: Line noise problem contact telcom 07/14/08
person
No post message response from other end after page was sent: Defective FCU 07/14/08
No post message response from other end after page was sent: Defective MBU 07/14/08
No post message response from other end after page was sent: Other end disconnected the call 07/14/08
No post message response from other end after page was sent: Other end run out of paper 07/14/08
No post message response from other end after page was sent: Other end may be defective, try calling 07/14/08
another machine
DCR timer expired: Defective FCU 07/14/08
Machine resets itself for a fatal FCU system error: Reload firmware 07/14/08
Machine resets itself for a fatal FCU system error: Defective FCU 07/14/08
sub-addressing not supported 07/14/08
Solution Text Updated
Volume adjustment: UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use 07/14/08
left/right arrow keys, ok
G3 ECM ? coding/ decoding error: Defective FCU 07/14/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 07/14/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 07/14/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 07/14/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 07/14/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 07/14/08
Fusing unit drive motor error - physical obstruction blocking motor 07/14/08
Fusing unit drive motor error - motor harness damaged or defective 07/14/08
Fusing unit drive motor error - motor defective 07/14/08
HDD not detected at power on - HDD defective 07/14/08
HDD not detected at power on - ACU defective 07/14/08
HDD not detected at power on - check connections for HDD 07/14/08
HDD not detected at power switch on - HDD defective 07/14/08
HDD not detected at power switch on - ACU defective 07/14/08
HDD not detected at power switch on - check connections 07/14/08
HDD not detected at power on - reformat HDD 07/14/08
HDD not detected at power on - data defective 07/14/08
Max number of bad sectors detected - HDD defective 07/14/08
Back up address book and format harddrive 07/14/08
LAN fax e-mail confirmations - enable ip-fax in faximile features. 07/14/08
To turn print off - UT, Fax, Admin, Key OP, set reception file to print and Parameter #11 bit 6 to Zero (0) to 07/15/08
turn print off.
No post message response - replace the NCU 07/15/08
Solution Text Updated
TD sensor initial setting error: ID sensor reading 0, check with SP 2-220, reintialize with SP 2-935 07/15/08
Signal from the other end was interrupted for more acceptable modem carrier 07/15/08
scan to smb fails: user did not rights to the folder 07/15/08
Fax not rx within 6 secs: try another fax machine 07/15/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 07/15/08
EOL signal from other end not rx within 5 sec.: check for line noise 07/15/08
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 07/15/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 07/15/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
no comm from one location: change to MH SP1-104-001 bit 0 & 1 to 0 07/15/08
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 07/15/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/15/08
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 07/15/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/15/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/15/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/15/08
(default 9)
Solution Text Updated
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/15/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 07/15/08
SP 2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/15/08
DIC/NSF not detected within 40 sec. : Line noise problem contact telcom person 07/15/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 07/15/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 07/15/08
DIC/NSF not detected within 40 sec.: Defective NCU 07/15/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/15/08
CFR or FTT not rx after modem training: Defective FCU 07/15/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/15/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/15/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 07/15/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/15/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/15/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/15/08
No post message response from other end after page was sent: Line noise problem contact telcom 07/15/08
person
No post message response from other end after page was sent: Defective FCU 07/15/08
No post message response from other end after page was sent: Defective MBU 07/15/08
No post message response from other end after page was sent: Other end disconnected the call 07/15/08
No post message response from other end after page was sent: Other end may be defective, try calling 07/15/08
another machine
No post message response from other end after page was sent: Other end run out of paper 07/15/08
DCR timer expired: Defective FCU 07/15/08
Machine resets itself for a fatal FCU system error: Reload firmware 07/15/08
Machine resets itself for a fatal FCU system error: Defective FCU 07/15/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 07/15/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 07/15/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 07/15/08
Solution Text Updated
No Mail address for the machine: add mail address for the admin of machine in user tools 07/15/08
Mail address not registered on the server: contact admin of server to add address 07/15/08
6-06 G3 ECM coding/decoding error: Defective FCU 07/15/08
6-06 G3 ECM coding/decoding error: Other terminal defective, try another location 07/15/08
6-06 G3 ECM coding/decoding error: Turn off ECM ? SP1-104-002 bit 0 to0 07/15/08
No Mail address for the machine: add mail address for the admin of machine in user tools 07/15/08
Mail address not registered on the server: contact admin of server to add address 07/15/08
fax forwarding: refer to FAQ Answer ID 24792 07/15/08
G3 ECM coding/decoding error: Defective FCU 07/15/08
6-06 G3 ECM coding/decoding error: Other terminal defective, try another location 07/15/08
6-06 G3 ECM coding/decoding error: Turn off ECM ? SP1-104-002 bit 0 to0 07/15/08
ALL FILES GO INTO MEMORY: SP 6-105-001 then SP5-102 07/15/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/15/08
scan to email: try using outlook express or argo soft to see what the problem is 07/15/08
scal to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/15/08
STMP over SSL/TLC
scan to email fails: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value 07/15/08
of the target host that is receiving the scanned data to be the same or smaller than that of the WAN
segment.
scan to email fails: For G-mail there is an easy work around, simply change your Outgoing SMTP server 07/15/08
from 'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Solution Text Updated
scan to email fails: Programmed Scan destinations not selectable: Confirm scan method (email or folder) 07/15/08
matches programmed address information
SCAN ROUTER CONFIG/INSTALL: can not add i/o device - scan router lite not supported - Pro v2.x need 07/15/08
patch from website, enterprise v1.x needs patch from website
UT: explained how to use user tools and change settings 07/15/08
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE: Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 07/15/08
14"
BLACK LINE LEAD TO TRAIL DF ONLY: clean adf contact glass and white plate 07/15/08
KEY COUNTER INFORMATION: 4 pin counter cn126 change sp 5-113 to 11 extra cable p/n B1215261 07/15/08
Key Counter: 20 pin keycounter cn140 need EDP 413012 optional counter type A refer to FSM change to 07/15/08
external key management
NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/15/08
No tx/rx: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/15/08
scan to NCP does not work: load system fw 1.08 or later and scanner 1.08 or later as a set 07/15/08
scan to NCP does not work when the mfp is on a different subnet than the server: use fw below 1.08 for 07/15/08
scanner & lower than 1.08 for system
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 07/15/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 07/15/08
scan to smb fails: user did not rights to the folder 07/15/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 07/15/08
ID sensor Vsp error: ID sensor dirty 07/15/08
Clamper error - drive bound 07/15/08
Clamper eror - clamper motor defective 07/15/08
Cutter error - Cutter HP sensor defective 07/15/08
Cutter error - Cutter drive blocked / bound 07/15/08
Cutter error - Cutter motor defective 07/15/08
Paper table drive error - Table drive blocked / bound 07/15/08
Paper table drive error - Table motor defective 07/15/08
Paper table drive error - Table height sensor defective 07/15/08
Paper table drive error - Table lower limit sensor 07/15/08
Thermal head overheat error - Thermal head defective 07/15/08
Main motor error - Main motor drive bound 07/15/08
Main motor error - motor defective 07/15/08
Main motor error - motor drive board defective 07/15/08
Main motor error - Master eject HP sensor defective 07/15/08
Solution Text Updated
Thermal head overheat error - Thermal head thermistor defective 07/15/08
Thermal head thermistor open - Thermal head defective 07/15/08
Thermal head thermistor open - Thermistor defective 07/15/08
Thermal head thermistor open - check connections 07/15/08
Thermal head energy pulse error - Thermal head defective 07/15/08
Thermal head energy pulse error - check connections 07/15/08
Thermal head energy pulse error - MPU defective 07/15/08
Pressure plate error - Pressure plate drive bound 07/15/08
Pressure plate error - Pressure plate HP sensor defective 07/15/08
Pressure plate error - Pressure plate motor defective 07/15/08
Scanner error - Scanner drive bound 07/15/08
Scanner error - Scanner HP sensor defective 07/15/08
Scanner error - Scanner motor defective 07/15/08
Drum thermistor error - Thermistor defective 07/15/08
Drum thermistor error - check harness and connections 07/15/08
Drum overheat error - Thermistor defective 07/15/08
Drum overheat error - check harness and connections 07/15/08
Paper exit timing sensor error - Sensor defective 07/15/08
Paper exit timing sensor error - drum feeler damaged 07/15/08
2nd feed timing sensor error - sensor defective 07/15/08
2nd feed timing sensor error - drum feeler damaged 07/15/08
Master eject HP sensor error - sensor defective 07/15/08
Master eject HP sensor error - Drum feeler damaged 07/15/08
Feed start timing sensor error - sensor defective 07/15/08
Feed start timing sensor error - drum feeler defective 07/15/08
Thermal head ID error - Thermal head defective 07/15/08
Thermal head ID error - MPU defective 07/15/08
Thermal head ID error - Check harnes and connections 07/15/08
Duct plate error - Duct plate HP sensor defective 07/15/08
Duct plate error - Duct plate motor defective 07/15/08
Idling roller HP sensor error - Idling roller HP sensor defective 07/15/08
Idling roller HP sensor error - Idling roller motor defective 07/15/08
Printing pressure error - Printing pressure HP sensor defective 07/15/08
Printing pressure error - printing pressure motor defective 07/15/08
Solution Text Updated
Thermal head driving error - Thermal head HP sensor defective 07/15/08
Thermal head driving error - Thermal head driving motor defective 07/15/08
HDD start up error, Bad sector detected - Format HDD or replace 07/15/08
HDD data CRC error - HDD defective 07/15/08
HDD data CRC error - reformat HDD 07/15/08
HDD access error - HDD defective 07/15/08
HDD access error - reformat HDD 07/15/08
Electronic total counter error - NVRAM on ACU defective 07/15/08
Printer application error - Software defective 07/15/08
Printer application error - Memory error 07/15/08
Software error - ACU software defective 07/15/08
Software error - Insufficent memory 07/15/08
Software error - software defective 07/15/08
Software error - insufficient memory 07/15/08
Undefined error - ????? 07/15/08
Application start error - Software defective 07/15/08
Application start error - Option missing (RAM, DIMM, Board) 07/15/08
Program download error - Board installation error 07/15/08
Program download error - ECU board defective 07/15/08
Program download error - SD card defective 07/15/08
Power shut down during download - ACU defective 07/15/08
Program download error - Incorrect card used 07/15/08
Master edge sensor - adjust or replace 07/15/08
Master edge sensor - adjust or replace 07/15/08
Master set sensor - sensor defective 07/15/08
1st drum master sensor - out of position or defective 07/15/08
Master eject sensor - blocked or defective 07/15/08
Paper registration sensor - blocked or defective 07/15/08
Paper feed timing sensor - blocked or defective 07/15/08
Paper height sensor - blocked or defective 07/15/08
Paper end sensor - blocked or defective 07/15/08
Paper exit sensor - blocked or defective 07/15/08
SD card license info error - takes DOSS Unit Type I, EDP# 413955 07/15/08
Solution Text Updated
No dial tone - replace FCU (NCU built in) 07/15/08
Stamp data not available - do stamp data download- SP5 853 07/15/08
Will not dial out in Memory or Immediate Transmission only on-hook dial: Set User Parameter Switch 22 07/15/08
Bit 0 to 0
Exposure lamp error - Reseat ribbon cable for lamp regulator. 07/15/08
SC 220-4 black sync detector error - replace sync detect board 07/15/08
Pressure roller warm-up error - replace the BCU 07/15/08
Transfer belt contact error: Defective transfer belt contact motor 07/15/08
Transfer belt contact error: Defective transfer belt contact sensor 07/15/08
Process control error: Defective contact at the terminal between the machine and AIO 07/15/08
Process control error: Dirty TM sensor 07/15/08
Image Transfer Belt home position error: Defective ITB contact motor 07/15/08
Image Transfer Belt home position error: Defective ITB contact sensor 07/15/08
Image Transfer Belt home position error: Defective ITB unit 07/15/08
Agitator Motor error: Loose or defective harness 07/15/08
Agitator Motor error: Defective agitator motor 07/15/08
Image Transfer Belt Unit set error: No ITB unit in machine 07/15/08
Image Transfer Belt Unit set error: Dirty TM sensor 07/15/08
Service Cycle Power: Install correct EGB and/or controller board 07/15/08
Service Cycle Power: Replace controller board 07/15/08
USB / Network Device error: Defective controller board 07/15/08
EEPROM error: Defective controller board 07/15/08
On-Board Memory Check error: Defective controller board 07/15/08
ROM Checksum error: Defective controller board 07/15/08
EEPROM error: EEPROM not initialized - initialize 07/15/08
EEPROM error: Replace EEPROM 07/15/08
EEPROM error: Replace EGB 07/15/08
GAVD Communication error: Replace EGB 07/15/08
Standby low temperature error: Fusing thermistor defective (reset code) 07/15/08
Standby low temperature error: PSU defective (reset code) 07/15/08
Reset PCU counter / Disable PCU alarm with SP5-912-1 to 1 07/15/08
Solution Text Updated
Fuser oil part # A2579550 07/16/08
Registration is off when in staple mode only. SP-mode 1-001 and 4-010 07/16/08
Exposure lamp error: Replace SBU 07/16/08
Exposure lamp error: Defective exposure lamp 07/16/08
Exposure lamp error: Incorrect position or width of white plate scanning (SP 4-015) 07/16/08
Exposure lamp error: Dirty scanner mirror or out of position 07/16/08
Duplex exhaust fan error - check and or replace fusing exhaust fan / paper blocking fan 07/16/08
Refer to bulletin # 51 for fusing roller damage. 07/16/08
Duplex exhaust fan error - Paper exit fan motor M28 defective, indexed as 146, electrical component 07/16/08
layout.
When duplexing DF jam code 55, interval sensor lag, reset transport motor belt tension. 07/16/08
Music error - Replace the B132 6119 Belt Sensor 07/16/08
Finisher stapler movement motor error (B140) - stapler H.P. sensor defective 07/16/08
Finisher stapler movement motor error (B140) - sensor harness disconnected or defective 07/16/08
Finisher stapler movement motor error (B140) - stapler movement motor defective 07/16/08
Finisher stapler movement motor error (B140) - finisher main board defective 07/16/08
Finisher stapler movement motor error (B140) - stapler movement motor overload 07/16/08
Finisher tray 1 shift motor error (B246) - shift tray H.P. sensor of the upper tray disconnected or defective 07/16/08
Finisher tray 1 shift motor error (B246) - shift tray motor of the upper tray disconnected or defective 07/16/08
Finisher tray 1 shift motor error (B246) - shift tray motor of the upper tray overloaded 07/16/08
Separation sensor does not turn OFF - replace adf feed roller 07/16/08
Potential sensor error, refer to bulletin # 21R for loose hub. 07/16/08
ID sensor error, refer to bulletin # 21R for loose hub. 07/16/08
11x17 duplex jamming, customer using A3 paper. 07/16/08
Scan router V2 lite not supported on this model 07/16/08
Poor fill - SP2-201 bias should be set to 540 volts 07/16/08
Scanner adjustment error: Defective CIS 07/16/08
Scanner adjustment error: Defective MCU 07/16/08
Scanner adjustment error: White plate dirty or missing 07/16/08
SIB communication error: Defective MCU 07/16/08
SIB communication error: Defective SIB 07/16/08
Printer error 2: The font is not on the SD card 07/16/08
Charge corona output error: Defective charge corona unit 07/16/08
Solution Text Updated
Charge corona output error: Defective CGB power pack 07/16/08
Charge corona output error: Dirty charge corona wire 07/16/08
Charge corona wire cleaner error: Cleaner unit blocked 07/16/08
Charge corona wire cleaner error: Cefective cleaner unit 07/16/08
Charge corona wire cleaner error: Temporary fix, set SP 2-804 to 0 to disable cleaner 07/16/08
Development bias error: Defective development bias teminal 07/16/08
Development bias error: Defective CGB power pack 07/16/08
ID sensor adjustment error: Defective CGB power pack 07/16/08
ID sensor adjustment error: Defective development unit 07/16/08
ID sensor adjustment error: Defective MCU 07/16/08
ID sensor adjustment error: Defective ID sensor 07/16/08
ID sensor adjustment error: Dirty ID sensor 07/16/08
ID sensor Vsp error: Dirty ID sensor 07/16/08
ID sensor Vsp error: Defective ID sensor 07/16/08
ID sensor Vsp error: Defective MCU 07/16/08
ID sensor Vsp error: Defective CGB power pack 07/16/08
ID sensor Vsp error: Defective ID sensor 07/16/08
ID sensor Vsp error: Defective MCU 07/16/08
ID sensor Vsp error: Defective development unit 07/16/08
ID sensor Vsp error: Defective CGB power pack 07/16/08
ID sensor Vsp error: Hex screw on drum drive gear not tight, drum not turning 07/16/08
Transfer output error: Defective T/S power pack 07/16/08
DC seperation corona output error: Defective T/S power pack 07/16/08
Cutter error: Defective cutter motor 07/16/08
Cutter error: Defective cutter home position sensor (left or right) 07/16/08
Main motor error: Defective main motor 07/16/08
Drum motor error: Defective drum motor 07/16/08
Fusing ventilation fan error: Defective fusing ventilation fan motor 07/16/08
Fusing thermistor error: Defective fusing thermistor (reset code) 07/16/08
Fusing thermistor error: Fusing thermistor positioned incorrectly (reset code) 07/16/08
Fusing thermistor error: Fusing thermistor disconnected (reset code) 07/16/08
Fusing warmup error: Fusing thermistor not touching hot roller (reset code) 07/16/08
Fusing warmup error: Defective fusing thermistor (reset code) 07/16/08
Fusing warmup error: Defective fusing lamp (reset code) 07/16/08
Solution Text Updated
Fusing warmup error: Defective MCU (reset code) 07/16/08
Fusing warmup error: Fusing lamp connection loose (reset code) 07/16/08
Fusing lamp overheat error 1: Defective MCU (reset code) 07/16/08
Fusing lamp overheat error 2: Defective MCU (reset code) 07/16/08
Fusing temperature error 2: Hot roller thermistor not positioned correctly (reset code) 07/16/08
Fusing temperature error: Defective fusing thermistor (reset code) 07/16/08
Fusing temperature error: Loose connection on fusing thermistor (reset code) 07/16/08
Fusing temperature error: Fusing thermistor out of position (reset code) 07/16/08
Fusing temperature error: Defective MCU (reset code) 07/16/08
Zero cross error: Defective MCU 07/16/08
Zero cross error: Defective PSU 07/16/08
Zero cross error: Faulty AC power at the outlet 07/16/08
Fusing temperature error 2: Fusing lamp harness loose, disconnected or defective (reset code) 07/16/08
SP modes in Japanese - IOB dip switch 6 should be set to ON, 7 & 8 are OFF 07/16/08
Scanner motor lock - IOB Defective 07/16/08
Main motor lock - adjust front door safety switch 07/16/08
Main motor lock - defective 1st drum position sensor 07/16/08
Thermal head ID error - defective thermal head 07/16/08
MPU NVRAM data error - NV RAM defective 07/16/08
MPU NV RAM data error - NV RAM download error, reload firmware 07/16/08
MPU flash ROM error - Flash ROM defective 07/16/08
Scanner motor lock - Scanner HP sensor defective 07/16/08
Scanner motor lock - Motor defective 07/16/08
Scanner motor lock - Wire slipped off or damaged 07/16/08
Thermal head ID error - MPU defective 07/16/08
Thermal head energy pulse error - MPU defective 07/16/08
Thermal head energy pulse error - PSU defective 07/16/08
Thermal head thermistor short - Thermistor defective 07/16/08
Thermal head thermistor short - Check harness and connections 07/16/08
Thermal head temperature abnormal - Thermistor defective 07/16/08
Thermal head temperature abnormal - Thermal head defective 07/16/08
Cutter HP sensor error - HP sensor defective 07/16/08
Cutter HP sensor error - Cutter motor defective 07/16/08
Cutter HP sensor error - Master jammed in cutter 07/16/08
Solution Text Updated
Platen release sensor on error - Sensor defective 07/16/08
Platen release sensor on error - Platen release motor defective 07/16/08
Platen release sensor off error - sensor defective 07/16/08
Platen release sensor off error - Platen release motor defective 07/16/08
Master cut error - perform master edge sensor adjustment 07/16/08
Master cut error - Master edge sensor defective 07/16/08
Master cut error - cutter unit defective 07/16/08
Master cut error - Master vacuum fans blocked or defective 07/16/08
Master cut error - jammed master 07/16/08
Main motor lock - main motor bound or defective 07/16/08
Clamper error - Clamper open HP sensor defective 07/16/08
(C249)Operation panel error - Operation panel defective 07/16/08
(C249)Operation panel error - MPU defective 07/16/08
(C249)Paper feed control error - MPU defective 07/16/08
(C249) MPU ASIC error - MPU defective 07/16/08
Drum master sensor defective 07/16/08
Master set cover sensor defective 07/16/08
Master end sensor defective 07/16/08
Cutter HP sensor defective 07/16/08
Master edge sensor defective 07/16/08
Paper exit sensor defective 07/16/08
Paper delivery unit belts slipping 07/16/08
Drum wrap, (paper wraps around drum) 07/16/08
Duct jam sensor defective 07/16/08
paper exit sensor defective 07/16/08
Paper end sensor defective 07/16/08
Registration sensor defective 07/16/08
Paper height sensor defective 07/16/08
Master eject sensor defective 07/16/08
Master making unit set switch defective 07/16/08
Clamper error - Clamper close HP sensor defective 07/16/08
Door safty switch defective 07/16/08
Eject box set switch defective 07/16/08
Master making unit set switch defective 07/16/08
Solution Text Updated
Thermal head driving error - Check FU 701 + 702 on PSU 07/16/08
Check FU 700 on PSU 07/16/08
Check Fuse on main motor board 07/16/08
Check FU 703 and 704 on PSU 07/16/08
Scanner HPS does not turn OFF - replace scanner motor 07/16/08
Install D386 4674 Entrance guide from bridge unit kits 07/16/08
Charge bias correction maxed out - check gray patch density, too dark raises bias to max. 07/16/08
Exposure lamp error - replace lamp if not lightning and stabilizer board is triggering 07/16/08
Scanner HPS does not turn OFF - check/clean/replace sensor, use SP5-803-200 to check 07/16/08
Scanner HPS does not turn OFF - check scanner mechanical operation 07/16/08
Scanner HPS does not turn ON - check/clean/replace sensor, use SP5-803-200 to check sensor 07/16/08
Scanner HPS does not turn ON - check scanner mechanical operation 07/16/08
SBU auto adjust error - check white plate condition and cleanliness 07/16/08
SBU auto adjust error - check scanner mechanical operation and position 07/16/08
Copy Data Security Unit error - uses Copy Data Security Type F (B829), EDP# 413985 07/16/08
Copy Data Security Unit error - check connection to CN 111 on BICU 07/16/08
Copy Data Security Unit error - set User Tools, System Settings, Admin Tools, Data Security to OFF before 07/16/08
removing CN 111
Polygon motor ON timeout - check motor connections 07/16/08
FGATE OFF error - check connections between BICU and laser unit 07/16/08
Charge bias correction maxed out - ID sensor issue, clean and reinitialize, check values 07/16/08
Charge bias correction maxed out - overtoned, correct toner problem 07/16/08
Development bias leak - check connection from machine to development unit 07/16/08
Scan+Store Option Missing: This Feature requires a HDD which is not avaialable with this model. 07/16/08
To enable the Fax option, the following must be installed: System firmware (v2.04 or higher), Fax 07/16/08
firmware (v3.00 or higher) and LCDC firmware (v1.19 or higher).
Printer/Scanner Kit Type 1356 Printer/Scanner 404094 07/16/08
The print / scan option for this unit is unique, must use type 1356. 07/16/08
Fusing warmup error: set printer switch 01 bit 0 = 1 and reboot 07/16/08
To Calibrate Screen Press: Clear Mode>1993>Clear/Stop 5 times 07/17/08
Set bypass paper size correctly 07/17/08
Key Operator Code Reset: Use SP 7-810 to reset key op code 07/17/08
Please wait and no codes - do NVRAM clear SP5-801 all 07/17/08
Please wait no operation - CMY drum motor not working, hidden or no code 07/17/08
Exposure lamp error: Defective lamp connection 07/17/08
Exposure lamp error: Defective lamp stabilizer 07/17/08
Exposure lamp error: Dirty scanner mirror 07/17/08
Exposure lamp error: Scanner mirror out of position 07/17/08
usb scanning not supported, network twain only for ge controller 07/17/08
scan to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/17/08
STMP over SSL/TLS
Set Fax Printer Switch 03 (SP1-103-004), Bit 0 to 1 and Switch 04(SP 1-103-005) Bits 0 thru 4 to 1 07/17/08
Black line lead to trail: clean adf contact glass and white plate 07/17/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/17/08
Pressure roller center thermistor error 2: Pressure roller center thermistor out of position (reset code) 07/17/08
Pressure roller center thermistor error 2: Defective pressure roller center thermistor (reset code) 07/17/08
Pressure roller center thermistor error 2: Defective MCU (reset code) 07/17/08
Applied zero-cross waveform error: Noise on the AC power line 07/17/08
Fusing paper jam errors: Defective pick-off pawls (reset code) 07/17/08
Fusing paper jam errors: Defective exit sensor (reset code) 07/17/08
Fusing paper jam errors: Paper jam in fusing unit (reset code) 07/17/08
Fusing paper jam errors: Paper scraps in fusing unit (reset code) 07/17/08
Pressure roller end thermistor error: Defective MCU 07/17/08
Pressure roller end thermistor error: Defective pressure roller end thermistor (reset code) 07/17/08
Pressure roller end thermistor error: Pressure roller end thermistor out of position(reset code) 07/17/08
Solution Text Updated
Pressure roller end thermistor error 2: Pressure roller end thermistor connector loose (reset code) 07/17/08
Pressure roller end thermistor error 2: Defective pressure roller end thermistor (reset code) 07/17/08
Pressure roller end thermistor error 2: Defective MCU (reset code) 07/17/08
Engine startup error: Defective MCU 07/17/08
Engine startup error: Defective controller 07/17/08
Controller startup error: Defective controller 07/17/08
Controller startup error: Controller installed incorrectly 07/17/08
Controller startup error: Operation panel harness disconnected 07/17/08
VDB communication error: VDB to MCU harness disconnected or loose 07/17/08
VDB communication error: Defective VDB 07/17/08
VDB communication error: Defective MCU 07/17/08
Drum home position sensor error - Check and or replace sensor 07/17/08
Ink pump error - clean out drum, ink sensors and ink pump motor assy 07/17/08
Clamper close HP sensor on error - defective 2nd drum position sensor 07/17/08
Main motor lock, control signal error - Main motor defective 07/17/08
Main motor lock, control signal error - Jammed master 07/17/08
Image shift HP sensor error - Sensor defective 07/17/08
Image shift HP sensor error - Image shift motor defective 07/17/08
Image shift encoder pulse error - Encoder sensor defective 07/17/08
Drum shift HP sensor error - shift sensor defective 07/17/08
Drum shift HP sensor error - shift motor defective 07/17/08
Drum shift sensor pulse error - encoder sensor defective 07/17/08
Drum thermistor error - Thermistor defective 07/17/08
Drum thermistor error - check harness and connectors 07/17/08
Drum thermistor error - Thermistor defective 07/17/08
Drum Thermistor error - check harness and connections 07/17/08
Ink pump error - Ink sensor defective 07/17/08
Ink pump error - Pump motor defective 07/17/08
Ink pump error - Ink pump drive clogged 07/17/08
A4 Cam sensor error - sensor defective 07/17/08
A4 cam sensor error - Pressure cam shift motor defective 07/17/08
A3 Cam sensor error - sensor defective 07/17/08
A3 Cam sensor error - Pressure cam shift motor defective 07/17/08
Solution Text Updated
Clamper close HP sensor on/off error - Clamper close sensor defective 07/17/08
Clamper close HP sensor on/off error - Clamper motor defective 07/17/08
Clamper close HP sensor on/off error - Drum guide drive jammed 07/17/08
Clamper close HP sensor on error - MPU defective 07/17/08
Clamper close HP sensor on error - main motor defective 07/17/08
Clamper open HP sensor on/off error - Clamper open HP sensor defective 07/17/08
Clamper open HP sensor on/off error - Clamper motor defective 07/17/08
Clamper open HP sensor on/off error - 2nd drum HP sensor defective 07/17/08
Clamper open HP sensor on/off error -Drum guide drive jammed 07/17/08
Clamper open HP sensor on/off error - MPU defective 07/17/08
Clamper open HP sensor on/off error - main motor defective 07/17/08
VT <.5v or >4.8v - check TD sensor connections 07/17/08
Transfer belt bias error - replace transfer belt if damaged, torn, holes 07/17/08
Transfer belt contact motor error - check/clean/replace HP sensor, use SP5-803-043 to check sensor 07/17/08
Transfer belt contact motor error - replace contact belt motor, use SP5-804-076 to check 07/17/08
Transfer belt contact motor error - check for mechanical binds 07/17/08
1st tray lift error - check/clean/replace lift sensor, SP5-803-003 to check 07/17/08
1st tray lift error - check paper loading in tray causing binds 07/17/08
2nd tray lift error - check/clean/replace lift sensor, SP5-803-009 to check 07/17/08
2nd tray lift error - check paper loading in tray causing binds 07/17/08
-01 3rd tray lift (or LCT) error - lift sensor does not turn ON when lifting 07/17/08
-01 3rd tray lift (or LCT) error - check for binds in lift mechanism 07/17/08
-02 3rd tray lift (or LCT) error - lift sensor does not turn OFF when tray lowers 07/17/08
-02 3rd tray lift (or LCT) error - LCT end fence not at home position 07/17/08
-01 4th tray lift error - upper limit sensor does not turn ON within 10 secs 07/17/08
-01 5th tray (optional LCT) lift error - lift and lower sensor ON at same time 07/17/08
Fusing exhaust fan motor error - replace IOB if no fan trigger signal 07/17/08
Exhaust fan motor error - Use SP5-804-93 to check fan operation 07/17/08
Exhaust fan motor error - replace IOB if no trigger to fan motor 07/17/08
Cooling fan motor error - replace IOB if no trigger to cooling fan motor 07/17/08
Paper exit cooling fan motor error - SP5-804-96 to check cooling fan motor 07/17/08
Paper exit cooling fan motor error - replace IOB if no trigger to cooling fan motor 07/17/08
Fusing motor error - check for mechanical binds and overload of motor 07/17/08
Fusing Center Thermistor open - check connections to thermistor, SP1-106-1 to check 07/17/08
Fusing (center) overheat error 1 - check thermistor readings with SP1-106-1 07/17/08
Solution Text Updated
Fusing (center) overheat error 1 - replace power supply 07/17/08
Laser beam detect error K - Replace Laser synch detect pcb 07/17/08
Laser beam detect error K - Replace LD unit 07/17/08
Laser beam detect error K - Check Harness between IPU and LD unit 07/17/08
Laser beam detect error K - Replace IPU pcb 07/17/08
Laser beam detect error K - Replace VBCU 07/17/08
Laser beam detect error Y - Replace Laser synch detect pcb 07/17/08
Laser beam detect error Y - Replace LD unit 07/17/08
Laser beam detect error Y - Check connections between IPU and LD unit 07/17/08
Laser beam detect error Y - Replace IPU pcb 07/17/08
Laser beam detect error Y - Replace VBCU pcb 07/17/08
Laser beam detect error M - Replace Laser synch detect pcb 07/17/08
Laser beam detect error M - Replace LD unit 07/17/08
Laser beam detect error M - Replace VBCU pcb 07/17/08
Laser beam detect error M - Replace IPU pcb 07/17/08
Laser beam detect error M - Repair Harness between IPU and LD unit 07/17/08
Laser beam detect error C - Replace Laser synch detect pcb 07/17/08
Laser beam detect error C - Replace LD unit 07/17/08
Laser beam detect error C - Replace IPU pcb 07/17/08
Laser beam detect error C - Replace VBCU pcb 07/17/08
Laser beam detect error C - Repair harness between IPU and LD unit 07/17/08
Solution Text Updated
Laser synch detect error K - Replace LD unit 07/17/08
Laser synch detect error K - Replace laser synch detect pcb 07/17/08
Laser synch detect error K - Replace IPU pcb 07/17/08
Laser synch detect error K - Replace Harness between Laser Synch detect pcb and Interface pcb 07/17/08
Kernel stop error: Defective controller 07/17/08
Noise from paper exit area - see TSB #12, requires two new parts 07/18/08
Fusing end thermistor warm-up error - check thermistor to roller gap 07/18/08
Fusing lamp on full power >15secs - check lamps, replace as needed 07/18/08
Fusing lamp on full power >15secs - check thermistor readings in SP1-106 1&2, 07/18/08
Fusing unit late jam >3x's - check fuser for obstructions 07/18/08
Fusing unit late jam >3x's - check jam history in SP7-507 and troubleshoot 07/18/08
Total mechanical counter error - only if SP5-987 is set to "1" (default) 07/18/08
Total mechanical counter error - check counter with meter, replace as needed 07/18/08
MF accounting device error 2 - check connections between machine and device 07/18/08
MF accounting device error 1 - check connection between machine and device 07/18/08
Light image density - Wipe the process control ID sensor and Music sensor with a DAMP cloth. 07/18/08
ID sensor LED error during VSG adjustment - Wipe the ID sensor and Music sensor with a DAMP cloth 07/18/08
(alcohol)
The result of process control self check is 22222222 - Wipe the process control ID sensor and Music 07/18/08
sensor with a DAMP cloth (alcohol)
Machine never comes ready - fusing up to temp - Reformat HDD 07/18/08
Stamp data is stored on the nv-ram, execute SP 5853 to move it to the HDD. 07/18/08
Shift motor error (SR5000) - half turn sensor(s) defective 07/18/08
Shift motor error (SR5000) - motor overload 07/18/08
Shift motor error (SR5000) - motor harness loose, broken or defective 07/18/08
Shift motor error (SR5000) - finisher main board defective 07/18/08
Full color 600dpi scanning is not supported. 07/18/08
Pressure roller warm up error - SP5-810 to reset, change to 1 07/18/08
Reset fuser code, SP-mode 5810, power off and on 07/21/08
Print option not recognised - Reinstall or clear NvRAM in controller PCB 07/21/08
Fusing lamp error - Refer to TSB 82 07/21/08
E-7000 scanning SMB, SMB not supported, FTP and E-mail only 07/21/08
Constant add staple indication - replace staple unit harness 07/21/08
Clean inside of laser unit (dust build up) 07/21/08
Batch print not shifting - User tools/printer features/and turn on job seperation. 07/21/08
Refer to bulletin # 1 for chads clogging in B831 punch. 07/21/08
Refer to bulletin # 34R for roller material changes. 07/21/08
Solution Text Updated
Error message - Replacement of toner collection unit will soon be necessary. Refer to bulletin # 9. 07/21/08
Kernel mismatch error: 128 MB memory is needed for print scan option 07/21/08
Self diag error NVRAM: Defective Nvram on controller 07/21/08
Localization error: set SP 5807-1 to 2 07/21/08
Localization error: SC982/SC901, installed wrong BICU in machine 07/21/08
SD Access Error 2: SD card defective 07/21/08
Laser synchronization error: Defective LD unit 07/21/08
Exposure lamp error: Defective SBU 07/21/08
Exposure lamp error: Poor connection to SBU 07/21/08
Exposure lamp error: Defective connection to SBU 07/21/08
Exposure lamp error: Lens block out of position 07/21/08
Scanner HP position error 1: Defective HP sensor 07/21/08
Scanner HP position error 1: Defective scanner drive motor 07/21/08
Scanner HP position error 1: Defective BICU 07/21/08
Scanner HP position error 1: Poor connection between HP sensor and BICU 07/21/08
Scanner HP position error 1: Poor connection from scanner drive motor and BICU 07/21/08
Exposure lamp error: White plate out of position 07/21/08
Exposure lamp error: White platen width is incorrect 07/21/08
Scanner HP position error 2: Defective HP sensor 07/21/08
Scanner HP position error 2: Defective scanner drive motor 07/21/08
Scanner HP position error 2: Defective BICU 07/21/08
Scanner HP position error 2: Poor connection between HP sensor and BICU 07/21/08
Scanner HP position error 2: Poor connection from scanner drive motor and BICU 07/21/08
SBU white/black level correction error: Defective exposure lamp 07/21/08
SBU white/black level correction error: Dirty white plate 07/21/08
SBU white/black level correction error: White plate out of position 07/21/08
SBU white/black level correction error: White platen width is incorrect 07/21/08
SBU white/black level correction error: Defective BICU 07/21/08
SBU white/black level correction error: Defective SBU 07/21/08
Communication error between BICU and SBU: Poor connection of the flat cable from BICU and SBU 07/21/08
Communication error between BICU and SBU: Defective flat cable between BICU and SBU 07/21/08
Communication error between BICU and SBU: Defective BICU 07/21/08
Communication error between BICU and SBU: Defective SBU 07/21/08
Solution Text Updated
Image transfer error: Defective BICU 07/21/08
Image transfer error: Defective controller 07/21/08
Memory address error: Mismatch firmware between engine and controller 07/21/08
Memory address error: Defective BICU 07/21/08
Memory address error: Defective controller 07/21/08
Memory address error: Reload firmware 07/21/08
Charge roller current leak: Defective charge roller 07/21/08
Charge roller current leak: Defective HV unit 07/21/08
Charge roller current leak: Poor connection to PCU 07/21/08
Polygonal mirror motor error: Defective mirror motor 07/21/08
Polygonal mirror motor error: Poor connection between mirror motor and BICU 07/21/08
Polygonal mirror motor error: Defective cable between motor and BICU 07/21/08
Polygonal mirror motor error: Defective BICU 07/21/08
No laser writing signal (F-gate) error: Defective BICU 07/21/08
No laser writing signal (F-gate) error: Defective controller 07/21/08
No laser writing signal (F-gate) error: Poor connection between BICU and Controller 07/21/08
Laser synchronization error: Defective BICU 07/21/08
Laser synchronization error: Poor connection between BICU and LD unit 07/21/08
Laser synchronization error: LD unit out of position 07/21/08
Laser synchronization error: Defective cable between BICU and LD unit 07/21/08
TD sensor error: Defective TD sensor 07/21/08
TD sensor error: Poor connection to PCU 07/21/08
Development bias leak: Poor connection to PCU 07/21/08
Development bias leak: Defective HV unit 07/21/08
TD sensor initial setting error: Defective ID sensor 07/21/08
TD sensor initial setting error: No developer 07/21/08
TD sensor initial setting error: Drum not turning 07/21/08
TD sensor initial setting error: Gears of the developer roller not turning 07/21/08
TD sensor initial setting error: Poor connection to PCU 07/21/08
TD sensor initial setting error: Defective HV unit 07/21/08
Transfer roller leak error 1: Defective HV unit 07/21/08
Transfer roller leak error 1: Poor connection to PCU 07/21/08
Transfer roller leak error 1: Transfer/separation unit incorrectly set 07/21/08
Transfer roller leak error 1: Defective transfer roller 07/21/08
Solution Text Updated
Transfer roller leak error 2: Defective HV unit 07/21/08
Transfer roller leak error 2: Poor connection to PCU 07/21/08
Transfer roller leak error 2: Transfer/separation unit incorrectly set 07/21/08
Transfer roller leak error 2: Defective transfer roller 07/21/08
Main motor lock: Defective main motor 07/21/08
Main motor lock: Too much load on the main motor drive 07/21/08
Tray 2 lift motor malfunction (optional paper tray unit): Defective paper lift sensor 07/21/08
Tray 2 lift motor malfunction (optional paper tray unit): Defective lift motor 07/21/08
Tray 2 lift motor malfunction (optional paper tray unit): Too much load on the lift motor drive 07/21/08
Tray 2 lift motor malfunction (optional paper tray unit): Poor connection to lift motor 07/21/08
Tray 3 lift motor malfunction (optional paper tray unit): Defective paper lift sensor 07/21/08
Tray 3 lift motor malfunction (optional paper tray unit): Defective lift motor 07/21/08
Tray 3 lift motor malfunction (optional paper tray unit): Too much load on the lift motor drive 07/21/08
Tray 3 lift motor malfunction (optional paper tray unit): Poor connection to lift motor 07/21/08
Tray 4 lift motor malfunction (optional 2-tray paper unit): Defective paper lift sensor 07/21/08
Tray 4 lift motor malfunction (optional 2-tray paper unit): Defective lift motor 07/21/08
Tray 4 lift motor malfunction (optional 2-tray paper unit): Too much load on the lift motor drive 07/21/08
Tray 4 lift motor malfunction (optional 2-tray paper unit): Poor connection to lift motor 07/21/08
Paper feed motor lock (optional paper tray units): Defective paper feed motor 07/21/08
Paper feed motor lock (optional paper tray units): Too much load on the paper feed motor drive 07/21/08
Fusing thermistor open (center): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing thermistor open (center): Thermistor out of position (Reset code by going into sp mode then 07/21/08
power off/on)
Fusing thermistor open (center): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Fusing thermistor open (center): Loose connections (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing temperature warm-up error (center): Defective thermistor (Reset code by going into sp mode then 07/21/08
power off/on)
Fusing temperature warm-up error (center): Thermistor out of position (Reset code by going into sp 07/21/08
mode then power off/on)
Fusing temperature warm-up error (center): Defective PSU (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing temperature warm-up error (center): Defective fusing lamp (Reset code by going into sp mode 07/21/08
then power off/on)
Solution Text Updated
Fusing overheat error (center) 2: Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing overheat error (center) 2: Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Fusing lamp overheat error (center): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing lamp overheat error (center): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Fusing overheat error (rear): Defective thermistor (Reset code by going into sp mode then power off/on) 07/21/08
Fusing overheat error (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Fusing overheat error (rear): Thermistor out of position (Reset code by going into sp mode then power 07/21/08
off/on)
Unstable fusing temperature (rear): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Unstable fusing temperature (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Unstable fusing temperature (rear): Thermistor out of position (Reset code by going into sp mode then 07/21/08
power off/on)
Zero cross signal malfuction: Poor AC wall voltage/ measure neutral to ground 07/21/08
Zero cross signal malfuction: Shorted Fuser Thermistor 07/21/08
Zero cross signal malfuction: Defective PSU 07/21/08
Zero cross signal malfuction: Defective BICU 07/21/08
Fusing thermistor open (rear): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing thermistor open (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Fusing thermistor open (rear): Thermistor out of position (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing thermistor open (rear): Loose connection in fuser unit (Reset code by going into sp mode then 07/21/08
power off/on)
Fusing thermistor open (rear): Loose connection between fuser and PSU (Reset code by going into sp 07/21/08
mode then power off/on)
Fusing thermistor open (rear): Loose connection between fuser and BICU (Reset code by going into sp 07/21/08
mode then power off/on)
Fusing temperature warm-up (rear): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing temperature warm-up (rear): Thermistor out of position (Reset code by going into sp mode then 07/21/08
power off/on)
Solution Text Updated
Fusing temperature warm-up (rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Fusing overheat error (Rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Fusing lamp overheat error (Rear): Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Fusing lamp overheat error (Rear): Defective thermistor (Reset code by going into sp mode then power 07/21/08
off/on)
Fusing lamp overheat error (Rear): Thermistor out of position (Reset code by going into sp mode then 07/21/08
power off/on)
Unstable fusing temperature: Defective PSU (Reset code by going into sp mode then power off/on) 07/21/08
Unstable fusing temperature: Defective thermistor (Reset code by going into sp mode then power off/on) 07/21/08
Unstable fusing temperature: Thermistor out of position (Reset code by going into sp mode then power 07/21/08
off/on)
Left exhaust fan motor error: Too much load on the motor drive 07/21/08
Left exhaust fan motor error: Loose connection to exhaust fan 07/21/08
Rear exhaust fan motor error: Too much load on the motor drive 07/21/08
Rear exhaust fan motor error: Loose connection to exhaust fan 07/21/08
Communication error between BICU & ADF: Poor connection between the BICU & ADF 07/21/08
Communication error between BICU & ADF: Defective ADF main PCB 07/21/08
Communication error between BICU & ADF: Defective BICU 07/21/08
Communication error between BICU & ADF: ADF harness defective 07/21/08
ADF connection error: The ADF for the B039 series (DF72/DF72) is installed on the machine. EDP for ADF 07/21/08
B813 412741 & EDP for ARDF B814 412743)
ADF connection error: Connector for the ADF was removed while machine was in energy save 07/21/08
Accounting error 1: Accounting device defective 07/21/08
Accounting error 1: Loose connection 07/21/08
Accounting error 2: Accounting device defective 07/21/08
Accounting error 2: Loose connection 07/21/08
Accounting RAM error: Accounting device defective 07/21/08
Accounting battery error: Accounting device defective 07/21/08
Engine start error: Loose connection 07/21/08
Engine start error: Defective BICU 07/21/08
Solution Text Updated
Engine start error: Defective controller 07/21/08
ADF gate abnormal 1: Defective ADF main PCB 07/21/08
ADF gate abnormal 1: Defective BICU 07/21/08
ADF gate abnormal 1: Poor connection from the BICU and ADF 07/21/08
ADF gate abnormal 2: Defective SBU 07/21/08
ADF gate abnormal 2: ADF harness defective 07/21/08
ADF gate abnormal 3: Defective SBU 07/21/08
ADF gate abnormal 3: ADF connection error: 07/21/08
Startup without video output end error: Defective Controller PCB 07/21/08
Startup without video input end error: Defective Controller PCB 07/21/08
Watchdog error: Reload firmware 07/21/08
Watchdog error: Defective controller 07/21/08
Kernel mismatch error: check that SD card is in the lower slot and unlocked 07/21/08
Kernel mismatch error: replace controller 07/21/08
Self diag error CPU: Reload firmware 07/21/08
Self diag error CPU: replace controller 07/21/08
Self diag error ASIC: replace controller 07/21/08
Self diag error Network Interface: Defective controller 07/21/08
Self diag error NVRAM: Defective controller 07/21/08
Self diag error NVRAM/ optional NVRAM: Defective Nvram on controller 07/21/08
Self diag error RAM: Reload firmware 07/21/08
Self diag error ROM: Defective optional memory 07/21/08
Self diag error ROM: Defective controller 07/21/08
Self diag error Optional RAM: Reload firmware 07/21/08
Self diag error Clock Generator: Defective controller 07/21/08
Network interface abnormal: Defective controller 07/21/08
IEEE 1394 interface abnormal: Defective controller 07/21/08
IEEE 1394 interface abnormal: Defective IEEE 1394 interface board 07/21/08
IEEE802.11b error ? card not detected (power-on): Poor connection 07/21/08
IEEE802.11b error ? card not detected (power-on): Defective wireless card 07/21/08
IEEE802.11b error ? card not detected (power-on): Defective controller 07/21/08
IEEE802.11b error ? card not detected (during operation): Poor connection 07/21/08
IEEE802.11b error ? card not detected (during operation): Defective wireless card 07/21/08
IEEE802.11b error ? card not detected (during operation): Defective controller 07/21/08
Solution Text Updated
IEEE802.11b error: Defective controller 07/21/08
IEEE802.11b error: Defective wireless card 07/21/08
IEEE802.11b error: Poor connection 07/21/08
IEEE802.11b interface board error: Poor connection 07/21/08
IEEE802.11b interface board error: Defective wireless interface board 07/21/08
USB interface error: Defective controller 07/21/08
SD authentication error: Defective SD card 07/21/08
SD authentication error: reload firmware 07/21/08
SD access error 1: SD card removed during operation, reseat SD card with power off 07/21/08
SD card error 2: Defective controller 07/21/08
SD card error 2: Reload firmware 07/21/08
Address book error: Remove Fax address card if printer/scanner option is installed 07/21/08
Address book error: execute SP 5-846-050 07/21/08
Electrical total counter error: Defective Nvram on BICU 07/21/08
Electrical total counter error: Poor connection between BICU and Nvram 07/21/08
Mechanical total counter error: Defective mechanical counter 07/21/08
Mechanical total counter error: Poor connection to the mechanical counter 07/21/08
Printer error: Defective printer application program 07/21/08
Printer error: Hardware configuration incorrect (memory not installed) 07/21/08
Printer error: Hardware configuration incorrect (reseat memory) 07/21/08
Printer error: Hardware configuration incorrect (SD card goes in slot 1) 07/21/08
Printer Font error: Font file not installed 07/21/08
Netfile error: reload firmware 07/21/08
Netfile error: run SP 801-011 and reload firmware 07/21/08
Netfile error: run SP 801-011 07/21/08
IMAC hardware error: Defective GW controller 07/21/08
IMAC hardware error: loss connection on BICU 07/21/08
IMAC hardware error: Static on BICU, check all grounds 07/21/08
Printer application program error: Defective application program 07/21/08
Print image transfer error: Defective application program 07/21/08
Status error (laser optics housing unit): reload firmware 07/21/08
NVram error: Defective Nvram 07/21/08
NVram error: Defective BICU 07/21/08
NVram error: Poor connection from Nvram to BICU 07/21/08
Solution Text Updated
NVram error: NVRAM not installed 07/21/08
Localization error: Defective Nvram 07/21/08
Localization error: This SC code may trigger the first time the NVRam is replaced. Power off/on 07/21/08
Print image transfer error: Defective controller 07/21/08
Print image transfer error: Defective BICU 07/21/08
fax forwarding to folder - FAQ 24792 07/21/08
Zero Cross Signal Error: Defective BICU 07/21/08
Zero Cross Signal Error: Poor AC wall voltage/ measure neutral to ground 07/21/08
Zero Cross Signal Error: Shorted Fuser Thermistor 07/21/08
Address book error: Remove Fax address card if printer/scanner option is installed 07/21/08
Address book error: execute SP 5-846-050 07/21/08
NetBios Name Already in Use: Modify Host (IPV4) & Computer names (SMB) in WIM 07/21/08
Address book error: Remove Fax address card if printer/scanner option is installed 07/21/08
How to change black to color drum-set dip sw 901 to off,on,off,off 07/21/08
Transport belt solenoid error: Check drive for transport motor 07/21/08
Jams with envelopes, Envelopes are not supported on this model 07/21/08
SD card authentication error-update system software to 1.05 or higher. 07/21/08
Fusing lamp remains on - SP5810 to reset code 07/21/08
Fusing lamp remains on - triac short, ac drive board defective 07/21/08
Fusing lamp remains on - vbcu defective 07/21/08
When installing the SR5000 finisher, the D375 finisher adapter kit must be installed first. 07/21/08
fuser side (male) connector frame bent or screw missing. 07/21/08
Controller startup error - Replace Optional controller memory DIMM 07/21/08
Print/Scanner SD card part # - B840 1217 SD-Card Printer/Scanner 07/21/08
Error message - Replacement of toner collection unit will soon be necessary. Refer to bulletin # 9. 07/21/08
Low fusing temp error: Enter Service (User Tools # 1 0 7 START), 01, 2 (Plotter Switches), Plotter Switch 07/21/08
01, set bit 0 to a 1, Enter and Reboot when completed.
False duplex Jam - Shorted harness 07/22/08
E-710 fiery system CD - G939 9500 Service Kit (System CD) 07/22/08
To input copier serial number check sp 5811 07/22/08
To input copier serial number check sp 5811 07/22/08
Fusing exit jam - replace paper feed assembly 07/22/08
Fusing exit jam - Check for paper dust in fuser cover indent (fusing exit sensor lines up with indent), 07/22/08
Solution Text Updated
To input copier serial number check sp 5811 07/22/08
To input copier serial number check sp 5811 07/22/08
E-7000 install, must uninstall Ricoh Controller 07/22/08
Prints in reverse order - Update firmware 07/22/08
Paper Type jam - BULLETIN NUMBER: B132/B200 - 004 07/22/08
To input copier serial number check sp 5811 07/22/08
ID sensor error - Replaced ID sensor 07/22/08
To input copier serial number check sp 5811 07/22/08
Upper tray lift motor error - with jam code 113 - Replace shift tray motor 07/22/08
To input copier serial number check sp 5811 07/22/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/22/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 07/22/08
cannot print on network :printer scanner SD should be in slot one , sp 5-985-001 is 1 07/22/08
no scan to email - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/22/08
NO TX/RX: Problem with telephone line, static on line 07/22/08
Software preformance error: Check SP 7-403 for details and fax to Hotline 07/22/08
Software preformance error: Reload firmware 07/22/08
Software preformance error: insufficient working memory reseat DIMM about a dozen times check self 07/22/08
diag for 192Mb
Software preformance error: insufficient working memory replace RAM 07/22/08
Software continuity error: Reload firmware 07/22/08
Unexpected software error: Reload firmware 07/22/08
Application function selection error: Reload firmware 07/22/08
Application function selection error: reseat DIMM about a dozen times check self diag for 192Mb 07/22/08
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/22/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/22/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/22/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 07/22/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 07/22/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/22/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 07/22/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 07/22/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 07/22/08
DIC/NSF not detected within 40 sec.: Defective NCU 07/22/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/22/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/22/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 07/22/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/22/08
Solution Text Updated
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/22/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08
No post message response from other end after page was sent: Line noise problem contact telcom 07/22/08
person
No post message response from other end after page was sent: Defective FCU 07/22/08
No post message response from other end after page was sent: Defective MBU 07/22/08
No post message response from other end after page was sent: Other end disconnected the call 07/22/08
No post message response from other end after page was sent: Other end run out of paper 07/22/08
No post message response from other end after page was sent: Other end may be defective, try calling 07/22/08
another machine
DCR timer expired: Defective FCU 07/22/08
Machine resets itself for a fatal FCU system error: Reload firmware 07/22/08
Machine resets itself for a fatal FCU system error: Defective FCU 07/22/08
UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 07/22/08
ok
G3 ECM ? coding/ decoding error: Defective FCU 07/22/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 07/22/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 07/22/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 07/22/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 07/22/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 07/22/08
No Mail address for the machine: add mail address for the admin of machine in user tools 07/22/08
Mail address not registered on the server: contact admin of server to add address 07/22/08
fax forwarding: refer to FAQ Answer ID 5739 07/22/08
6-06 G3 ECM coding/decoding error: Defective FCU 07/22/08
6-06 G3 ECM coding/decoding error: Other terminal defective, try another location 07/22/08
6-06 G3 ECM coding/decoding error: Turn off ECM ? SP1-104-002 bit 0 to0 07/22/08
ALL FILES GO INTO MEMORY: SP 6-105-001 then SP5-102 07/22/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/22/08
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE: Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 07/22/08
14"
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE: Letter RX prints on 2 pages (only letter tray 07/22/08
installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 Bits 0-4 to 1
LEGAL OR LARGER FAXES PRINT ON TWO 8.5X11 PAGES: Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 07/22/08
1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1
BLACK LINE LEAD TO TRAIL DF ONLY: clean adf contact glass and white plate 07/22/08
FIRMWARE LOADING ISSUES: E32 or E44 refer to pub 81 07/22/08
FIRMWARE LOADING ISSUES: sd card in lock position - to lock lever should be to the contact side 07/22/08
FIRMWARE LOADING ISSUES: romdata folder, prefix on the firmware refer to section 5.1.11 firmware 07/22/08
update procedure
NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/22/08
NO TX/RX: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/22/08
Twain cannot go over subnet without editing scnhosts.txt file on pc 07/22/08
no scan to email - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/22/08
Solution Text Updated
no scan to email - move SD card to lower slot 07/22/08
no scan to folder - move SD card to lower slot 07/22/08
- Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/22/08
SNMP community name must be the same on pc and mfp 07/22/08
Software preformance error: Check SP 7-403 for details and fax to Hotline 07/22/08
no scan to email - move SD card to lower slot 07/22/08
no scan to email - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/22/08
Slider HP sensor error (In job separator) - Job Separator motor defective 07/22/08
Slider HP sensor error (In job separator) - Job separator board defective 07/22/08
Slider HP sensor return error (In job separator) - Sensor defective 07/22/08
Slider HP sensor return error (In job separator) - Job separator motor defective 07/22/08
Slider HP sensor return error (In job separator) - Job separator board defective 07/22/08
Memory board error - Memory board defective 07/22/08
Memory board error - Check harness and connections 07/22/08
Memory control ASIC error - ASIC defective 07/22/08
Memory control ASIC error - RAM on memory board defective 07/22/08
Memory control ASIC error - Memory board defective 07/22/08
Make up RAM error - Memory board defective 07/22/08
Make up RAM error - check harness and connections 07/22/08
Paper table height sensor error - Height sensor defective 07/22/08
Paper table height sensor error - Paper table lift motor defective 07/22/08
Paper table height sensor error - motor drive bound 07/22/08
Right tandam tray bottom plate HP error - right side HP sensor defective 07/22/08
Right tandam tray bottom plate HP error - right side lift motor defective 07/22/08
Right tandam tray bottom plate HP error - motor drive bound 07/22/08
Right tandam tray bottom plate HP error - check tray cables 07/22/08
Right tandam tray bottom plate HP error - check harness and connections 07/22/08
Left tandam tray bottom plate HP error - left tray HP sensor defective 07/22/08
Left tandam tray bottom plate HP error - left tray lift motor defective 07/22/08
Left tandam tray bottom plate HP error - drive bound or blocked 07/22/08
Left tandam tray bottom plate HP error - check tray lift cables 07/22/08
Left tandam tray bottom plate HP error - check harness and connections 07/22/08
Back plate HP error (Tandam tray) - back plate HP sensor defective 07/22/08
Back plate HP error (Tandam tray) - back plate return sensor defective 07/22/08
Solution Text Updated
Back plate HP error (Tandam tray) - motor defective 07/22/08
Back plate HP error (Tandam tray) - check harness and connections 07/22/08
Right tandam tray HP error - check connections 07/22/08
Tray 2 bottom plate HP error - Hp sensor defective 07/22/08
Tray 2 bottom plate HP error - lift motor defective 07/22/08
Tray 2 bottom plate HP error - tray lift cables damaged 07/22/08
Tray 2 bottom plate HP error - check harness and connectors 07/22/08
Tray 2 bottom plate HP error - motor drive bound 07/22/08
Master ROM error, paper tray - Master ROM defective 07/22/08
Master ROM error, paper tray - Paper tray board defective 07/22/08
Master RAM error, paper tray - Paper tray board defective 07/22/08
Slave ROM error, paper tray - Slave ROM defective 07/22/08
Slave ROM error, paper tray - Paper tray board defective 07/22/08
Slave RAM error - Paper tray board defective 07/22/08
Slave CPU error - Paper tray board defective 07/22/08
Communication error - Paper tray board defective 07/22/08
Side plate pulse generator sensor error - sensor defective 07/22/08
Side plate pulse generator sensor error - Paper delivery table board 07/22/08
Side plate pulse generator sensor error - side plate motor defective 07/22/08
Side plate pulse generator sensor error - side plate movement blocked 07/22/08
Side plate HP sensor error - HP sensor defective 07/22/08
Side plate HP sensor error - side plate motor defective 07/22/08
Side plate HP sensor error - paper delivery table board defective 07/22/08
Side plate HP sensor error - side plate blocked or bound 07/22/08
End plate pulse generator error - end plate motor defective 07/22/08
End plate pulse generator error - sensor defective 07/22/08
End plate pulse generator error - paper table delivery board defective 07/22/08
End plate HP sensor error - sensor defective 07/22/08
End plate HP sensor error - end plate drive motor defective 07/22/08
End plate HP sensor error - paper delivery table board defective 07/22/08
Relay transport switching motor lock - delivery table HP sensor defective 07/22/08
Relay transport switching motor lock - motor defective 07/22/08
Relay transport switching motor lock - sort HP sensor defective 07/22/08
Lower turn gate motor over run down error - lower limit switch defective 07/22/08
Solution Text Updated
Lower turn gate motor over run down error - lower turn gate HP sensor defective 07/22/08
Lower turn gate motor over run down error - motor defective 07/22/08
use correct driver with rpcs or pcl print kit 07/22/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/22/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: Fax temp firmware V020030 is on TSC website 07/22/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/22/08
EOL signal from other end not rx within 5 sec.: check for line noise 07/22/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 07/22/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 07/22/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 07/22/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 07/22/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 07/22/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 07/22/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 07/22/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/22/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/22/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/22/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 07/22/08
008 bit 0-3 to 1's
Solution Text Updated
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 07/22/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/22/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 07/22/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another 07/22/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/22/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/22/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 07/22/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/22/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/22/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/22/08
No post message response from other end after page was sent: Line noise problem contact telcom 07/22/08
person
No post message response from other end after page was sent: Defective FCU 07/22/08
No post message response from other end after page was sent: Defective MBU 07/22/08
No post message response from other end after page was sent: Other end disconnected the call 07/22/08
No post message response from other end after page was sent: Other end run out of paper 07/22/08
No post message response from other end after page was sent: Other end may be defective, try calling 07/22/08
another machine
DCR timer expired: Defective FCU 07/22/08
Solution Text Updated
Volume UT, Fax features, general setting, adjust sound volume, make select, use left/right arrow keys, ok 07/22/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 07/22/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 07/22/08
Print image transfer error: Poor connection between the BICU and Controller 07/22/08
Localization error: This SC code may trigger the first time the NVRam is replaced. Power off/on 07/22/08
Refer to pages 3-102 > 3-104 for stripper gap adjustment 07/22/08
Laser synch detect error K - Replace LD unit 07/22/08
Laser synch detect error K - Replace LDB 07/22/08
Laser synch detect error K - Replace IPU pcb 07/22/08
Laser synch detect error K - Repair or replace harness between LD unit and IPU 07/22/08
Laser synch detect error Y - Repair or replace harness between LD unit and IPU 07/22/08
Laser synch detect error Y - Replace IPU pcb 07/22/08
Solution Text Updated
Laser synch detect error Y - Replace LD unit 07/22/08
Laser synch detect error Y - Replace LDB 07/22/08
Laser synch detect error Y NLE - Replace LDB 07/22/08
Laser synch detect error Y NLE - Replace LD unit 07/22/08
Laser synch detect error Y NLE - Replace IPU pcb 07/22/08
Laser synch detect error Y NLE - Replace IPU - LD unit harness 07/22/08
Laser synch detect error M - Replace IPU - LD unit harness 07/22/08
Laser synch detect error M - Replace IPU pcb 07/22/08
Laser synch detect error M - Replace LD unit 07/22/08
Laser synch detect error M - Replace LDB 07/22/08
Laser synch detect error M NLE - Replace LDB 07/22/08
Laser synch detect error M NLE - Replace LD unit 07/22/08
Laser synch detect error M NLE - Replace LD unit - IPU pcb harness 07/22/08
Laser synch detect error M NLE - Replace IPU pcb 07/22/08
Laser synch detect error C - Replace IPU pcb 07/22/08
Laser synch detect error C - Replace IPU pcb to LD unit harness 07/22/08
Laser synch detect error C - Replace LD unit 07/22/08
Laser synch detect error C - Replace LDB 07/22/08
Laser synch detect error C NLE - Replace IPU pcb 07/22/08
Laser synch detect error C NLE - Replace IPU pcb to LD unit harness 07/22/08
Laser synch detect error C NLE - Replace LD unit 07/22/08
Laser synch detect error C NLE - Replace LDB 07/22/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: Fax temp firmware V30030 is on TSC website 07/22/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/22/08
No Mail address for the machine: add mail address for the admin of machine in user tools 07/23/08
Mail address not registered on the server: contact admin of server to add address 07/23/08
Solution Text Updated
G3 ECM coding/decoding error: Defective FCU 07/23/08
G3 ECM coding/decoding error: Other terminal defective, try another location 07/23/08
6-06 G3 ECM coding/decoding error: Turn off ECM ? SP1-104-002 bit 0 to0 07/23/08
PROBLEM DIALING LONG DISTANCE CALLS: Add pauses between area code and number 07/23/08
PROBLEM DIALING LONG DISTANCE CALLS: Try a different carrier/ check with customer first 07/23/08
PROBLEM DIALING LONG DISTANCE CALLS: Do off hook and listen if you get an operator 07/23/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 07/23/08
scan to email: try using outlook express or argo soft to see what the problem is 07/23/08
scan to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/23/08
STMP over SSL/TLS
No scan to e-mail: p/s sd card in lock position - unlock 07/23/08
Cannot scan to e-mail: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/23/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment.
Cannot scan to email For G-mail there is an easy work around, simply change your Outgoing SMTP 07/23/08
server from 'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 07/23/08
programmed address information
can not add i/o device - scan router lite not supported - Pro v2.x need patch from website, enterprise v1.x 07/23/08
needs patch from website
explained how to use user tools and change settings 07/23/08
Unable to locate parameter settings: User Tools,>Fax Features>initial settings >Parameter Settings 07/23/08
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE.: Letter RX prints on 2 pages (only letter tray 07/23/08
installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 Bits 0-4 to 1
Solution Text Updated
LEGAL OR LARGER FAXES PRINT ON TWO 8.5X11 PAGES: Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 07/23/08
1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1
E36: wrong firmware system has different mono and color firmware, get self diag and tell tech correct 07/23/08
firmware to use
firmware not loading: E32 or E44 refer to pub 81 07/23/08
sd card in lock position - to lock lever should be to the contact side 07/23/08
NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/23/08
NO TX/RX: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/23/08
scan to NCP (mono) does not work when the mfp is on a different subnet than the server: custom on TSC 07/23/08
website: use for the mono scanner: scanner fw vNCP1 & system fw vNCP1 as a set
scan to NCP (color) does not work when the mfp is on a different subnet than the server: custom on TSC 07/23/08
website: use for the color scanner: scanner fw v120NCP1 & system fw v120NCP1 as a set
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 07/23/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 07/23/08
scan to smb fails: user did not rights to the folder 07/23/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 07/23/08
programmed address information
Cannot scan to folder: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/23/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment. Change it at the switch or use argo soft, third option is change the register of the pc ,
refer to RCL knowledgebase 18671
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/23/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 07/23/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 07/23/08
Fax not rx within 6 secs: try another fax machine 07/23/08
EOL signal from other end not rx within 5 sec.: check for line noise 07/23/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 07/23/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 07/23/08
Solution Text Updated
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 07/23/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 07/23/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 07/23/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
no comm from one location: change to MH SP1-104-001 bit 0 & 1 to 0 07/23/08
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 07/23/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/23/08
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 07/23/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/23/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/23/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/23/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/23/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 07/23/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 07/23/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/23/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 07/23/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 07/23/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 07/23/08
DIC/NSF not detected within 40 sec.: Defective NCU 07/23/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/23/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/23/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/23/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom personq 07/23/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/23/08
Solution Text Updated
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/23/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/23/08
No post message response from other end after page was sent: Line noise problem contact telcom 07/23/08
person
No post message response from other end after page was sent: Defective FCU 07/23/08
No post message response from other end after page was sent: Defective MBU 07/23/08
No post message response from other end after page was sent: Other end disconnected the call 07/23/08
No post message response from other end after page was sent: Other end run out of paper 07/23/08
No post message response from other end after page was sent: Other end may be defective, try calling 07/23/08
another machine
DCR timer expired: Defective FCU 07/23/08
Machine resets itself for a fatal FCU system error: Defective FCU 07/23/08
Machine resets itself for a fatal FCU system error: Reload firmware 07/23/08
Fax forwarding: fax the step by step procedure 07/23/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 07/23/08
be ?0?
Fax forwarding: fax the step by step procedure 07/23/08
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 07/23/08
be ?0?
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 07/23/08
parameter settings
E710 Inputting the Fiery IP Address during setup may lock Up the Fiery - Install Patch 1-2T2ZZ.zip 07/24/08
SP8791 displays the percent of space available on the document server for storing documents. 07/24/08
Can you copy Global scan from one machine to another machine, NO. 07/24/08
Fuser overheat error - Main fuser connector- wire was pulled out 07/24/08
A4 displayed for Tray 1 - cn 221 connector plugged into CN 220 07/24/08
use SP7-810 for Access Code Clear, clears Administrator code not User codes 07/24/08
Registration sensor (late): Replace sponge roller tray #1/ part# B209 2665 07/24/08
Replace controller, see TSB #006 for correct part numbers 07/24/08
SP8791 displays the percent of space available on the document server for storing documents. 07/24/08
Network Protocol - TCP/IP (IPv4, IPv6), IPX/SPX, AppleTalk 07/24/08
E-7100 , TCP/IP (IPv4,IPv6), SMB, AppleTalk 07/24/08
Suspend to RAM error - Check all connections on controller pcb, to include both batteries, memory , 07/24/08
NVram
E7100 to change default scan settings - Set on operation panel in fiery scan tab as preset. 07/24/08
Can not scan to e-mail - Must input administrators e-mail address 07/24/08
F Gate error K - replace HDD 07/24/08
F Gate error K - LD unit defective 07/24/08
F Gate error K - replace LDB 07/24/08
F Gate error K - Inspect controller pcb connections 07/24/08
F Gate error K - Replace IPU 07/24/08
F Gate error K - Replace LD Unit 07/24/08
F Gate error K - Replace HDD 07/24/08
F Gate error Y - Replace HDD 07/24/08
F Gate error Y - Replace LD Unit 07/24/08
F Gate error Y - Replace IPU pcb 07/24/08
F Gate error Y - Replace IPU pcb 07/24/08
F Gate error Y - Replace HDD 07/24/08
F Gate error Y - Replace LD Unit 07/24/08
F Gate error M - Replace LD Unit 07/24/08
F Gate error M - Replace IPU pcb 07/24/08
F Gate error M - Replace HDD 07/24/08
Solution Text Updated
F Gate error M - Replace HDD 07/24/08
F Gate error M - Replace IPU pcb 07/24/08
F Gate error M - Replace LD Unit 07/24/08
F Gate error C - Replace LD Unit 07/24/08
F Gate error C - Replace IPU pcb 07/24/08
F Gate error C - Replace HDD 07/24/08
F Gate error C - replace HDD 07/24/08
F Gate error C - replace IPU pcb 07/24/08
F Gate error C - replace LD unit 07/24/08
Controller startup error - Controller board defective 07/24/08
SP8791 displays the percent of space available on the document server for storing documents. 07/24/08
Unable to receive dialtone with digital line - Set fax sp 2103- to 13 07/24/08
To Login as administrator - Press user tools - Login Button 07/24/08
Controller startup error - Replace motherboard 07/24/08
Controller startup error - Replace hard drive 07/24/08
Controller startup error - Replace Network card 07/24/08
Controller startup error - Replace memory dimms 07/24/08
Controller startup error - Check pinched harness on CN260 paper feed controll board 07/24/08
Controller startup error - Check pinched harness on CN374 IPU board 07/24/08
Controller startup error - Replace IPU board 07/24/08
Controller startup error - Replace CNB board 07/24/08
Controller startup error - Check CN347 on IPU board for any damage 07/24/08
Controller startup error - check damage connection between bcu cn251 and IOB cn227 07/24/08
Engine start up error - Replace BCU 07/24/08
SP8791 displays the percent of space available on the document server for storing documents. 07/24/08
Hexagonal Mirror Motor Startup Error: Replace Hexagonal mirror motor 07/24/08
Communication error between BICU and SBU: Replace power supply 07/25/08
Self-diagnostic error: Replace FCU with part number B1685182, TSB# B620-003R 07/25/08
Self-diagnostics error NVRAM: Wrong NVRAM installed B129 only use 14075856, B130 use 14075856 07/25/08
No laser writing singal (F-gate) error: Defective fax controller or printer controller 07/25/08
Fusing lamp overheat error: Defective thermistor 07/25/08
Fusing lamp overheat error: Incorrect installation of the thermistor 07/25/08
Fusing lamp overheat error: Defective power supply 07/25/08
Exhaust fan motor error: Loose conection or the exhaust fan motor 07/25/08
Exhaust fan motor error: Exhaust fan overload 07/25/08
CSS communication error: Communication error in the public line 07/25/08
Account error 1: Defective accounting device 07/25/08
Account error 1: Loose connection of accounting device 07/25/08
Account error 2: Loose connection of accounting device 07/25/08
Account error 2: Defective accounting device 07/25/08
Accounting RAM error: Defective accounting device 07/25/08
Accounting battery error: Defective accounting decive 07/25/08
Engine start error: Defective BICU 07/25/08
Engine start error: Defective controller 07/25/08
Engine start error: Loose connection of the BICU or controller 07/25/08
ADF gate error 1: Defective ADF board 07/25/08
ADF gate error 1: Defective input/output board 07/25/08
ADF gate error 1: Loose connection of the ADF 07/25/08
ADF gate abnormal 2: Defective ADF connector 07/25/08
ADF gate abnormal 2: Defective SBU board 07/25/08
ADF gate abnormal 3: Defective SBU board 07/25/08
Solution Text Updated
ADF gate abnormal 3: Defective ADF connector 07/25/08
Video transfer error 1: Defective controller 07/25/08
Video transfer error 2: Defective controller 07/25/08
Watchdog error: Defective contoller 07/25/08
Watchdog error: Defective firmware 07/25/08
Watchdog error: Defective optional unit 07/25/08
Kernal error: Defective contoller 07/25/08
Kernal error: Defective Firmware 07/25/08
Self-diagnostic error: Defective controller 07/25/08
Self-diagnostic error: Defective firmware 07/25/08
Self-diagnostic error: loose MBU jumper on the FCU 07/25/08
Self-diagnostics error ASIC: Defective controller 07/25/08
Self-diagnostics error Network interface: Defective network interface board 07/25/08
Self-diagnostics error Network interface: Defective controller 07/25/08
Self-diagnostics error NVRAM: Defective NVRAM on controller 07/25/08
Self-diagnostics error NVRAM: Defective controller board 07/25/08
Self-diagnostics error RTC/Optional NVRAM: Defective controller 07/25/08
Self-diagnostics error RAM: Defective firmware 07/25/08
Self-diagnostics error RAM: Defective controller 07/25/08
Self-diagnostics error ROM: Defective controller 07/25/08
Self-diagnostics error ROM: Defective firmware 07/25/08
Self-diagnostics error Optional RAM: Defective optional RAM 07/25/08
Self-diagnostics error Optional RAM: Defective controller 07/25/08
Self-diagnostics error Clock Generator: Defective controller 07/25/08
Network I/F error: Defective NIB 07/25/08
Network I/F error: Defective controller 07/25/08
IEEE 1394 I/F error: Defective IEEE 1394 board 07/25/08
IEEE 1394 I/F error: Defective controller 07/25/08
IEEE 802.11b/Bluetooth card error (startup): Loose conection of IEEE 802.11/Bluetooth card 07/25/08
IEEE 802.11b/Bluetooth card error (startup): Defective wireless LAN/Bluetooth card 07/25/08
IEEE 802.11b/Bluetooth card error (startup): Defective controller 07/25/08
IEEE 802.11b/Bluetooth card error (during operation): Defective controller 07/25/08
IEEE 802.11b/Bluetooth card error (during operation): Defective wireless LAN/Bluetooth card 07/25/08
IEEE 802.11b/Bluetooth card error: Defective wireless LAN/Bluetooth card 07/25/08
Solution Text Updated
IEEE 802.11b/Bluetooth card error: Defective controller 07/25/08
IEEE 802.11b/Bluetooth interface board error: Defective controller 07/25/08
IEEE 802.11b/Bluetooth interface board error: Defective wireless LAN/Bluetooth interface board 07/25/08
Lines on sides of page - use SP4 012 Blank Margin Adjustment, Lead,trail, left and right 07/25/08
Stapler jam - clean stapler unit sensor with canned air 07/25/08
Repair paper roll drawer connector 07/25/08
Noise from paper exit section - see TSB #12 (new motor and spring) 07/25/08
Volume control: UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use 07/25/08
left/right arrow keys, ok
G3 ECM ? coding/ decoding error: Defective FCU 07/25/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 07/25/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 07/25/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 07/25/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 07/25/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 07/25/08
No Mail address for the machine: add mail address for the admin of machine in user tools 07/25/08
Mail address not registered on the server: contact admin of server to add address 07/25/08
ALL FILES GO INTO MEMORY: SP 6-105-001 then SP5-102 07/25/08
CANNOT COMMUNICATE WITH PC -BASED FAXES: DIS frame length SP 1-105-002 bit 4 to 1 07/25/08
cannot ping printer across the network: - set network speed to 10mbps 07/25/08
cannot print on network - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/25/08
can not add i/o device - scan router lite not supported - Pro v2.x need patch from website, enterprise v1.x 07/25/08
needs patch from website
USER TOOLS: explained how to use user tools and change settings 07/25/08
User tools: Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter 07/25/08
Settings
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE: Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 07/25/08
14"
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE.: Letter RX prints on 2 pages (only letter tray 07/25/08
installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 Bits 0-4 to 1
LEGAL OR LARGER FAXES PRINT ON TWO 8.5X11 PAGES: Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 07/25/08
1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1
FIRMWARE LOADING ISSUES: E32 or E44 refer to pub 81 07/25/08
FIRMWARE LOADING ISSUES: sd card in lock position - to lock lever should be to the contact side 07/25/08
FIRMWARE LOADING ISSUES: romdata folder, prefix on the firmware refer to section 5.1.11 firmware 07/25/08
update procedure
keycounter: 4 pin counter cn126 change sp 5-113 to 11 extra cable p/n B1215261 07/25/08
keycounter: 20 pin keycounter cn140 need EDP 413012 optional counter type A refer to installation 07/25/08
instuction change to external key management
NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/25/08
NO TX/RX: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/25/08
scan to NCP does not work: load system fw 1.31 or later and scanner 1.24 or later as a set 07/25/08
scan to NCP does not work when the mfp is on a different subnet than the server: use fw below 1.24 for 07/25/08
scanner & lower than 1.31 for system as a set
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 07/25/08
Solution Text Updated
scan to SMB not working: turn on netbios over tcp/ip on the pc. 07/25/08
scan to smb fails: user did not rights to the folder 07/25/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 07/25/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 07/25/08
programmed address information
Cannot scan to folder: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/25/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment. Change it at the switch or use argo soft, third option is change the register of the pc ,
refer to RCL knowledgebase 18671
- Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/25/08
no scan to folder - move SD card to lower slot 07/25/08
no scan to folder: sd card is locked 07/25/08
no scan to folder: firewall is blocking ports 07/25/08
scan to folder: How do I set one default password and user for scan to folder, Web image monitor, 07/25/08
configuration, file transfer.
scan to folder: Group address maximum 100 destinations (50 client folders) 07/25/08
LD error K - Replace defective LD unit 07/25/08
LD error K - Replace or repair LDB to LD unit harness 07/25/08
LD error Y - Replace defective LD unit 07/25/08
LD error Y - Replace or repair harness from LDB to LD unit 07/25/08
LD error M - Replace or repair harness from LDB to LD unit 07/25/08
LD error M - Replace LD unit 07/25/08
LD error C - Replace or repair harness from LDB to LD unit 07/25/08
LD error C - Replace LD unit 07/25/08
scan to NCP does not work when the mfp is on a different subnet than the server: custom firmware on 07/25/08
tsc website loan system fw vNCP1 and scanner fw vNCP1 as a set
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 07/25/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 07/25/08
scan to smb fails: user did not rights to the folder 07/25/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 07/25/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 07/25/08
programmed address information
Cannot scan to folder: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/25/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment. Change it at the switch or use argo soft, third option is change the register of the pc ,
refer to RCL knowledgebase 18671
Solution Text Updated
no scan to folder: firewall is blocking ports 07/25/08
NO TX/RX: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/25/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/25/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 07/25/08
Fax not rx within 6 secs: try another fax machine 07/25/08
EOL signal from other end not rx within 5 sec.: check for line noise 07/25/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 07/25/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 07/25/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 07/25/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 07/25/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 07/25/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
no comm from one location: change to MH SP1-104-001 bit 0 & 1 to 0 07/25/08
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 07/25/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/25/08
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 07/25/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 07/25/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/25/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 07/25/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 07/25/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 07/25/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 07/25/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 07/25/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 07/25/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 07/25/08
them
Solution Text Updated
DIC/NSF not detected within 40 sec.: Defective FCU 07/25/08
DIC/NSF not detected within 40 sec.: Defective NCU 07/25/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 07/25/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 07/25/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/25/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 07/25/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 07/25/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 07/25/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 07/25/08
No post message response from other end after page was sent: Line noise problem contact telcom 07/25/08
person
No post message response from other end after page was sent: Defective FCU 07/25/08
No post message response from other end after page was sent: Defective MBU 07/25/08
No post message response from other end after page was sent: Other end disconnected the call 07/25/08
No post message response from other end after page was sent: Other end run out of paper 07/25/08
No post message response from other end after page was sent: Other end may be defective, try calling 07/25/08
another machine
DCR timer expired: Defective FCU 07/25/08
Machine resets itself for a fatal FCU system error: Defective FCU 07/25/08
Machine resets itself for a fatal FCU system error: Reload firmware 07/25/08
VOLUME ADJUSTMENT: UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, 07/25/08
use left/right arrow keys, ok
G3 ECM ? coding/ decoding error: Defective FCU 07/25/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 07/25/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 07/25/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 07/25/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 07/25/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 07/25/08
No Mail address for the machine: add mail address for the admin of machine in user tools 07/25/08
Mail address not registered on the server: contact admin of server to add address 07/25/08
6-06 G3 ECM coding/decoding error: Defective FCU 07/25/08
Solution Text Updated
6-06 G3 ECM coding/decoding error: Other terminal defective, try another location 07/25/08
6-06 G3 ECM coding/decoding error: Turn off ECM ? SP1-104-002 bit 0 to0 07/25/08
ALL FILES GO INTO MEMORY: SP 6-105-001 then SP5-102 07/25/08
Fusing oil end: Defective oil end sensor, Reset: SP 5-810 07/28/08
Broken/Shifted Image: Test patterns from IPU/SBU/VCU. Inspect/Reseat mirrors 07/28/08
TX Fails RX OK: Confirm fax line is dedicated (not shared) 07/28/08
TX Fails RX OK: Disable Dialtone Detection Usr Sw 22 bit 0 to 0 07/28/08
Address book errors: Cannot save LDAP attributes to local address book. Temp System fw v103LR0322 07/28/08
released for "color" scanneron e-souce RFG034468 remote & RFG034469 sd card
Overtoning: toner filming on dev roller Please refer to bulletin 007 07/28/08
DF Jam Code J005 - interval sensor: Change SP 6-006-5 to a value of 0. Values of -1.0 to -3.0 can cause 07/28/08
jamming (J005).
DEVELOPER AGITATION CODES: Fails developer initalization (SP 2801) Update Engine fw v1.03.05 or 07/28/08
higher
Skewing and jamming in finisher: Check placement of plastic guides that snap on the exit area of copier 07/28/08
(these come with bridge unit). If not properly attached to exit section of copier, paper will hit guide and
skew in bridge unit. Paper will frequently jam in finisher stapler area.
Scanner HPS does not turn OFF: SC 120 only when using RADF: Replace scanner motor 07/28/08
Duplex gate is noisy: Install modified duplex gate tension spring - D0094522 07/28/08
Overtoning - toner filming on dev roller: Set SP 2201-1=660 and 2201-2=500 refer to tsb 007 07/28/08
User Code question: wants to have some functions to use log in and other not use log-in: Access Control 07/28/08
(SP 5-401) does not work Access Control is moved to SP 5-420
Can not save LDAP search result in address book: Update System = v1.04 or greater 07/28/08
Dark bands on lead and trail edges. Copy washed out: Defective TX belt installed (Katun). 07/28/08
Cleaning blade tension spring breaking: Install modified spring AA062348 07/28/08
Scanner Accessability Option not working: Only supported with CS scanner models 07/28/08
network errors: DNS server not aquiring host name: Temp firmware available to disable Option 12 07/28/08
remote rfg034223 and sd card rfg034222
Solution Text Updated
PRINTS PAGES OVER AND OVER FROM RECEIVE FILE: use temp fax fw rfg033329 for remote & rfg033330 07/28/08
for sdcard
Prints junk: The PCL5 line pitch might be printed larger than the original: Update Option PCL fw 1.01 or 07/28/08
greater
prints junk: The printable area of a PCL5 page might extend beyond the border on the right side: Update 07/28/08
Option PCL fw 1.01 or greater
firmware loading issues: E 36 When loading system fw: Wrong system firmware (different versions for b 07/28/08
and cs models).
Scanner HPS does not turn off: SC 120 only when using RADF: Check belt tension on scanner motor drive 07/28/08
Logged into User Tools as admin, but System Settings is `greyed` out: Reboot copier 07/28/08
Color Scans are rotated 90 degrees CCW: This is normal. Workaround is feed orig landscape 07/28/08
HDD (COPIER) NOT RECOGNIZED: After replacing controller, HDD encryption does not work.: You must 07/28/08
copy encryption key to memory chip on controller. Customer should have printed Encrypt Key when HDD
Encryption unit was installed.
CONTROLLER CONFIG/INSTALL: After installing Copy Data Security Unit, we have extra ribbon cable and 07/28/08
wire cable: These are not needed for this model.
Supported Finishers: SR 790, SR 3020, and SR 3030. 07/28/08
Address book errors: Cannot save LDAP attributes to local address book. Temp System fw v109LR0322 for 07/28/08
"color" scanreleased on e-souce RFG034470 remote & RFG034471 sd card
network errors: DNS server not aquiring host name: Temp firmware available to disable Option 12 07/28/08
remote rfg034419 and sd card rfg034417
PRINTS PAGES OVER AND OVER FROM RECEIVE FILE: use temp fax fw rfg033515 for remote & rfg033514 07/28/08
for sdcard
Charge or transfer bias error: Replace PCU 07/28/08
Charge or transfer bias error: Replace the high voltage board 07/28/08
PCU (bk) motor error: Replace black PCU drive motor 07/28/08
Solution Text Updated
PCU (bk) motor error: Replace black PCU 07/28/08
PCU (bk) motor error: Replace main drive unit assembly 07/28/08
Scan/Print setup: Access WIM, Print/Scan settings, Add Printer, Input Name, Connection Type & IP (if 07/28/08
necessary)
Process control error: Remove Cyan OPC, slide sensor cleaner 3-4 times or manually clean with alcohol 07/28/08
Short ID not found error with NICFAX, set System Switch 02 bit 2 to 1 07/28/08
Refer to TSSC website Parts Inquiry 07/29/08
Charge roller current leak: Defective charge roller 07/29/08
Charge roller current leak: Defective high voltage power supply 07/29/08
Charge roller current leak: Poor connection of the PCU 07/29/08
E-mails /Attachments Divided: User Tools>Scanner>Send Settings>Divide and Send=Off, Max email 07/29/08
size=Off
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Charge corona cleaner error- plug in charge unit. 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
scan to smb: enter one user and password in file transfer 07/29/08
Defaulting Scan File Type: Select User Tools>Scanner Features>Send Settings>File Type Priority>PDF/ TIFF 07/29/08
Ethernet & Wireless Together: Both can be installed but not used simultaneously. Network Type adjusted 07/29/08
via op panel Only
Addressbook Data Error: Reset Address Book using SP 5-846-50 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 07/29/08
Not Print
scan to smb fails: add the users fqn to the full rights permission on the domain controller 07/29/08
Passwords: Account lockout. How to release: Must release using WIM. Change lockout status from active 07/29/08
to inactive.
Passwords: User Lockout Function: Must use WIM to configure. User accounts must use BASIC AUTH. If 07/29/08
other auth type used, only admin and supervisor accounts are affected.
Punch unit makes grinding noise followed by SC 763 or 764: Punch unit out of time. Remove punch, set 07/29/08
so all punches are up, reinstall.
Punch movement motor error: Punch unit makes grinding noise followed by SC 763 or 764 Punch unit 07/29/08
out of time. Remove punch, set so all punches are up, reinstall.
Punch movement motor error: defective harness to motor 07/29/08
Paper position slide motor error: Punch unit makes grinding noise followed by SC 763 or 764: Punch unit 07/29/08
out of time. Remove punch, set so all punches are up, reinstall
Paper position slide motor error: defective harness to motor 07/29/08
Part number for controller PCB: D0125711: Controller Board MS - 50CPM D0125721: Controller Board - 07/29/08
MS - 40CPM D0135711: Controller Board - CS - 50CPM D0135721: Controller Board - CS - 40CPM
Part number for BICU board: D0095136: BICU Board - MS - 50CPM D0095137: BICU Board - MS - 40CPM 07/29/08
D0115126: BICU Board - CS - 50CPM D0115127: BICU Board - CS - 40CPM
Scan to email: High Compression pdf is not available: High compression PDF and Background density of 07/29/08
ADS(full color) will be not available for Basic + P/S option model compare to C/S standard model.
Scan to folder: High Compression pdf is not available: High compression PDF and Background density of 07/29/08
ADS(full color) will be not available for Basic + P/S option model compare to C/S standard model.
SR 3020 - SR 3030 Jams at Finisher entrance: SR 3020 and 3030 Finisher firmware must be > 1.211 07/29/08
ScanRouter displays 'check delivery server version': Install compatability update - ScanRouter 07/29/08
SR 3020 or SR 3030 Jams at Finisher Entrance: Vertical transport guide assembly refer tsb 002 07/29/08
Gear 31Z on the tranfer belt unit falls off: Be carefull not to hold this gear when servicing the transfer belt 07/29/08
unit - It falls off easily.
Paper tray selection for fax: user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 07/29/08
paper size questions: NCR Paper? Not reccomended (Tech Mail RC080065-01) 07/29/08
SC 763 or SC 764 - after installing punch unit: Punch unit out of time. Remove punch, set so all punches 07/29/08
are up, reinstall.
Solution Text Updated
SC 763 or SC 764 - after installing punch unit: Punch unit out of time. Remove punch, set so all punches 07/29/08
are up, reinstall.
Bell type noise while making copies: All make this noise, some are louder than others. stepper motor & 07/29/08
tension springs (2) tsb 004
lan fax M10 driver 07/29/08
Scanner Mode - resets scan settings immediately: this is default for a Security Feature. Disable with SP 07/29/08
1012 set to 0 and the machine will use the scanner time out settings in UT, system, timer
paper size questions: NCR Paper? Not reccomended (Tech Mail RC080065-01) 07/29/08
Scanner Mode - resets scan settings immediately: this is default for a Security Feature. Disable with SP 07/29/08
1012 set to 0 and the machine will use the scanner time out settings in UT, system, timer
Color scanning is not supported 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Cannot view scan settings through WIM - reset SCS 5801 - 011 07/29/08
Punch holes skewed - Update engine firmware 07/29/08
Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 07/29/08
Ring Binder firmware - you will need to update both B1 and B2 - there are two pcbs 07/29/08
Belt tension unit cam error: Replace transfer belt unit 07/29/08
Belt tension unit cam error: Replace engine control board 07/29/08
Solution Text Updated
Belt tension unit cam error: Replace transfer belt tension unit 07/29/08
Fusing fan motor error: Replace the fusing unit fan 07/29/08
PSU cooling fan error: Replace the engine control board 07/29/08
Fusing unit sub-cooling fan (left)error: Replace the engine control board 07/29/08
Heating belt overheat: Connect the cable between CN15 and the termistor correctly 07/29/08
Heating belt low temperature error 1: Replace the ih unit or ih power supply board 07/29/08
Heating belt low temperature error 1: Connect the cable between the fusing unit and the thermistor 07/29/08
correctly
Heating belt low temperature error 1: Replace the thermistor 07/29/08
Heating belt low temperature error 1: Connect the cable between fusing unit and thermistor correctly. 07/29/08
Heating belt low temperature error 1: Replace the engine control board 07/29/08
Fusing belt rotation error: Replace the engine control board 07/29/08
Fusing unit low voltage error: Replace the IH power supply board 07/29/08
Option paper unit communication error: Connect the cable to the paper tray correctly 07/29/08
SC195- Correct serial # displayed: Reinstall serial number (Factory Mode Only). 07/30/08
Special/Distinctive Ring recognition: Not supported on this model 07/30/08
Default TX line: Set System Switch 18 Bits 0 & 1 07/30/08
Scan to email fails: Review the Lan Log Dump, Service Mode> Fax> #18 LAN> Log Dump 07/30/08
Service Mode Access : Menu,>#>1934>display shows Tech 07/30/08
Memory Reset : Tech Mode>Data Setup>Clear All Memory>Choose Country 07/30/08
Bypass stream feeding - replace bypass feed clutch 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Heating roller thermistor 1 error 3 - Reset sc code with SP5-810 07/31/08
Dimm memory 256 bullentin 66r part number G3325721 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Reseat operation panel connector 07/31/08
Fusing overheat error 1: Defective Power Supply (reset code) 07/31/08
Fusing overheat error 1: Defective SBCU board (reset code) 07/31/08
Fusing overheat error 1: Defective thermistor (reset code) 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Light copies during long run- Check developer drive coupling was lubricated 07/31/08
Reformat HDD - (it may take two times to pass formatting) 07/31/08
Copy quality not keeping up - going light - Set 2506 to 15 and 2968 - 2 07/31/08
Developer bias output abnormal error - Tighten loose flywheel screws 07/31/08
Displays reset tray - Replace Lift pulley damper 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Solution Text Updated
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
UT: How can we program in a personalized subject line into the copier so I save it for further use: 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
distorted image scanning but not internals: mirror out of place check all mirrors 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
other 07/31/08
User tools: Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter 07/31/08
Settings
UT: How can we program in a personalized subject line into the copier so I save it for further use: 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Service Programs display Japanese: Set MCU Dip switch bit 1 on and others off 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
Preset Stamps Grayed Out: Update Language Firmware 1.07 or greater 07/31/08
Please Wait is displayed: Re seat IC 29 on BICU. This chip is socketed. If replacing BICU, this chip must be 07/31/08
replaced with chip from original BICU.
Scan to folder: check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP 07/31/08
which is referred to as NetBT. NetBT uses the following TCP and UDP ports: UDP port 137 (name services)
UDP port 138 (datagram services) TCP port 139 (session services) NetBIOS over TCP/IP is specified by RFC
1001 and RFC 1002.
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
Passwords: forgot admin and supervisor passwords: need to replace NVRAM 07/31/08
How do I set one default password and user for scan to folder, Web image monitor, configuration, file 07/31/08
transfer. Be sure to user has access rights to folder and password never expires.
Solution Text Updated
Scan to folder: check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP 07/31/08
which is referred to as NetBT. NetBT uses the following TCP and UDP ports: UDP port 137 (name services)
UDP port 138 (datagram services) TCP port 139 (session services) NetBIOS over TCP/IP is specified by RFC
1001 and RFC 1002.
user tools: How can we program in a personalized subject line into the copier so I save it for further use: 07/31/08
Application function selection error: Turn off SSDP in wim as admin configuration ssdp inactive or telnet 07/31/08
in and set down
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
Image shift or banding - use D0149800 conductive grease on development unit bias shafts 07/31/08
first page rx over & over: use temp FCU fw 02.00.00 rfg034569 07/31/08
PROBLEM DIALING LONG DISTANCE CALLS: Add pauses between area code and number 07/31/08
PROBLEM DIALING LONG DISTANCE CALLS: Try a different carrier/ check with customer first 07/31/08
PROBLEM DIALING LONG DISTANCE CALLS: Do off hook and listen if you get an operator 07/31/08
PROBLEM DIALING LONG DISTANCE CALLS: Contact telcom person 07/31/08
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
pc based faxes print over and over: temp FCU fw 02.00.00 rfg034569 07/31/08
NUMBER OF RINGS UNTIL CALL IS DETECTED: Change Fax NCU Parameter 06 (SP 2-103-007) 07/31/08
Passwords: default is User Name = admin, Password = (blank) 07/31/08
Passwords: customer forgot admin password: log into WIM or op panel as supervisor and change admin 07/31/08
password
scan to email: try using outlook express or argo soft to see what the problem is 07/31/08
scan to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/31/08
STMP over SSL/TLS
no scan to email - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/31/08
Solution Text Updated
Cannot scan to e-mail: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/31/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment.
Cannot scan to email For G-mail there is an easy work around, simply change your Outgoing SMTP 07/31/08
server from 'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Scan to email: High Compression pdf is not available: High compression PDF and Background density of 07/31/08
ADS(full color) will be not available for Basic + P/S option model compare to C/S standard model.
cannot print on network error 103 check gateway address settings 07/31/08
CANNOT PRINT ACROSS NETWORK: telnet into the mfp, do show command & check if any ports are down 07/31/08
cannot print on network - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/31/08
UNABLE TO RECEIVE FAXES ON CORRECT PAPER SIZE: Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 07/31/08
14"
LEGAL OR LARGER FAXES PRINT ON TWO 8.5X11 PAGES: Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 07/31/08
1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1
NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/31/08
Scan to folder: check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP 07/31/08
which is referred to as NetBT. NetBT uses the following TCP and UDP ports: UDP port 137 (name services)
UDP port 138 (datagram services) TCP port 139 (session services) NetBIOS over TCP/IP is specified by RFC
1001 and RFC 1002.
Paper tray selection for fax: user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 07/31/08
Passwords: forgot admin and supervisor passwords: need to replace NVRAM 07/31/08
Passwords: Account lockout. How to release: Must release using WIM. Change lockout status from active 07/31/08
to inactive.
Passwords: User Lockout Function: Must use WIM to configure. User accounts must use BASIC AUTH. If 07/31/08
other auth type used, only admin and supervisor accounts are affected.
TRANSMIT/ TX IMAGE REDUCED: fax in memory when faxing LEF, LEF in immediate will reduce 07/31/08
TX REPORT NOT PRINTING WHEN BIT SW ARE SET CORRECTLY: Turn off Tx status report in quick program 07/31/08
keys
Application function selection error: Turn off SSDP in wim as admin configuration ssdp inactive or telnet 07/31/08
in and set down
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 07/31/08
Passwords: customer forgot admin password: log into WIM or op panel as supervisor and change admin 07/31/08
password
Passwords: forgot admin and supervisor passwords: need to replace NVRAM 07/31/08
Passwords: User Lockout Function: Must use WIM to configure. User accounts must use BASIC AUTH. If 07/31/08
other auth type used, only admin and supervisor accounts are affected.
Passwords: Account lockout. How to release: Must release using WIM. Change lockout status from active 07/31/08
to inactive.
scan to email: try using outlook express or argo soft to see what the problem is 07/31/08
scan to email: STMP over SSL not support, need third party software in between (like agrosoft) or disable 07/31/08
STMP over SSL/TLS
no scan to email - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/31/08
Cannot scan to e-mail: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 07/31/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment.
Cannot scan to email For G-mail there is an easy work around, simply change your Outgoing SMTP 07/31/08
server from 'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 07/31/08
programmed address information
No scan to e-mail: p/s sd card in lock position ? unlock 07/31/08
Scan to email: High Compression pdf is not available: High compression PDF and Background density of 07/31/08
ADS(full color) will be not available for Basic + P/S option model compare to C/S standard model.
cannot print on network error 103 check gateway address settings 07/31/08
CANNOT PRINT ACROSS NETWORK: telnet into the mfp, do show command & check if any ports are down 07/31/08
cannot print on network - if new install of controller 5-801/ if old controller 5-801 - 9/10/11 07/31/08
SCAN ROUTER CONFIG/INSTALL: can not add i/o device - scan router lite not supported - Pro v2.x need 07/31/08
patch from website, enterprise v1.x needs patch from website
Solution Text Updated
USER TOOLS: explained how to use user tools and change settings 07/31/08
User tools: Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter 07/31/08
Settings
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 07/31/08
Bits 0-4 to 1
Cannot Scan to NCP If the model is going to a different subnet as the server: System fw v1.04ncp1 & 07/31/08
Scanner fw v1.04ncp1 as a set. The fw is on the tsc website
NO TX/RX: Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 07/31/08
NO TX/RX: Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 07/31/08
User Name & Password for NIC Fax: Blank and Blank press OK 07/31/08
G3 Option TX/RX Default: Com Sw 16 Bit 5, 0=Tx/Rx, 1=Rx Only 07/31/08
Changing RX from Ans/Fax to Fax: Push and hold Receive Mode Button 07/31/08
Adjusting number of redial attempts : Menu>Fax Setup Redials 07/31/08
Tray 2 no feed jam - Replace feed shaft one way bearing 08/01/08
Duplex entrance sensor- replace duplex entrance sensor 08/01/08
Stamp features grayed out - insure 32M or 64M is seated correctly on controller PCB ( memory needed 08/01/08
for preset stmp)
Stamp features grayed out - re-load stamp data from TSC web site 08/01/08
Stamp features grayed out - looses data after hard drive replacement or formatting 08/01/08
Zero cross error - replace IOB PCB 08/01/08
Zero cross error - replace power supply unit 08/01/08
Zero cross error - check harness and connections between IOB and Power supply 08/01/08
Zero cross error - A level code, enter SP modes and turn pwr OFF/ON to reset 08/01/08
SR860 - Upper shift tray upper limit switch defective - driving tray holder down 08/01/08
First registration sensor jam - Inspect or replace set sensor harness 08/01/08
Waste toner full message doesnt clear check push switchs and coil 08/01/08
Duplex transport 2 error - Jam on 11x17 replace duplex gate solenoid 08/01/08
System Software CD V.1.2 (CD only) part number - G353 6782 08/01/08
Kernel mismatch error - replace DC power supply 08/01/08
Kernel mismatch error - replace FCU if testing with FCU removed works. 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
Jams at DF exit sensor under clear blue cover. Replace sensor 08/01/08
Scan fails - PC has to have user name and password 08/01/08
To enable DOS option execute sp 5878 reboot copier 08/01/08
A4 displayed for tray 1 - Set SP5959 -1 to 1 = 8.5 x 11 LEF 08/01/08
Waste toner full message doesnt clear check push switchs and coil 08/01/08
To disable document server sp5967 set to 1 and reboot 08/01/08
To enable DOS option execute sp 5878 reboot copier 08/01/08
usb scanning not supported, network twain only for GW controllers 08/01/08
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
SNMP community name must be the same on pc and mfp 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
Scan+Store Option Missing: This Feature requires a HDD which is not avaialable with this model. 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
Scan+Store Option Missing: This Feature requires a HDD which is not avaialable with this model. 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
usb scanning not supported, network twain only for GW controllers 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
resets scan settings immediately: (default)Security Feature Disable with SP 1012 set to 0 and the machine 08/01/08
will use the scanner time out settings in UT
Charge roller bias leak - clean and reseat charge roller bushing 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 08/01/08
Not Print
Solution Text Updated
open port 1022 in the firewal for twain scanning 08/01/08
usb scanning not supported, network twain only for GW controllers 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
SNMP community name must be the same on pc and mfp 08/01/08
L version can TWAIN Scan from USB 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
When printing a booklet with 2 at Center stapling, stapling will be canceled and fed out to the upper tray 08/01/08
- Patch from EFI available soon
usb scanning not supported, network twain only for GW controllers 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address informationother
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
SNMP community name must be the same on pc and mfp 08/01/08
Tray 1 feed error - Tray lift motor harness disconnected, loose or defective 08/01/08
Tray 1 feed error - Paper or other obstacle trapped between tray and motor 08/01/08
Tray 1 feed error - Tray lift sensor disconnected or damaged 08/01/08
Tray 1 feed error - Lower limit sensor disconnected or damaged 08/01/08
Tray 1 feed error - Pick-up solenoid disconnected or blocked by an obstacle 08/01/08
To enable DOS option execute sp 5878 reboot copier 08/01/08
Full color 600dpi scanning is not supported. 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
usb scanning not supported, network twain only for GW controllers 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/01/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/01/08
scan to smb fails: user did not rights to the folder 08/01/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Cannot scan to folder: check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU 08/01/08
value of the target host that is receiving the scanned data to be the same or smaller than that of the
WAN segment. Change it at the switch or use argo soft, third option is change the register of the pc ,
refer to RCL knowledgebase 18671
- Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/01/08
How do I set one default password and user for scan to folder, Web image monitor, configuration, file 08/01/08
transfer. Be sure to user has access rights to folder and password never expires.
Scan to folder: High Compression pdf is not available: High compression PDF and Background density of 08/01/08
ADS(full color) will be not available for Basic + P/S option model compare to C/S standard model.
Solution Text Updated
TCP/IP which is referred to as NetBT. NetBT uses the following TCP and UDP ports: UDP port 137 (name 08/01/08
services) UDP port 138 (datagram services) TCP port 139 (session services) NetBIOS over TCP/IP is
specified by RFC 1001 and RFC 1002.
UT: How can we program in a personalized subject line into the copier so I save it for further use: system 08/01/08
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 08/01/08
Not Print
Fusing temp warmup error: Reset SC Code execute SP5-810 08/01/08
Exposure lamp error (SC 101-1): Noise on AC line/ install power filter 08/01/08
Use SP5846-50 and 51 to load address book from another machine 08/01/08
Printer option not recognized - Set sp5985-001 and 002 to 1 and reboot 08/01/08
Waste toner full message doesnt clear check push switchs and coil 08/01/08
To enable DOS option execute sp 5878 reboot copier 08/01/08
Passwords: default is User Name = admin, Password = (blank) 08/01/08
Passwords: customer forgot admin password: log into WIM or op panel as supervisor and change admin 08/01/08
password
Passwords: forgot admin and supervisor passwords: need to replace NVRAM 08/01/08
Solution Text Updated
try using outlook express or argo soft to see what the problem is 08/01/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/01/08
SSL/TLS
- if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/01/08
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/01/08
that is receiving the scanned data to be the same or smaller than that of the WAN segment. Refer to
001056 on RCL db
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/01/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
usb scanning not supported, network twain only for GW controllers 08/01/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/01/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/01/08
SNMP community name must be the same on pc and mfp 08/01/08
cannot print on network error 103 check gateway address settings 08/01/08
telnet into the mfp, do show command & check if any ports are down 08/01/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/01/08
Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 08/01/08
How can we program in a personalized subject line into the copier so I save it for further use: system 08/01/08
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time
Application function selection error: Turn off SSDP in wim as admin configuration ssdp inactive or telnet 08/01/08
in and set down
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/01/08
Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/01/08
sd card is locked 08/01/08
firewall is blocking ports 08/01/08
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 08/01/08
has access rights to folder and password never expires
Group address maximum 100 destinations (50 client folders) 08/01/08
check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP open port 137, 08/01/08
138 &139
Changing Monitor Volume: Press User Tools>Fax Features>Setup>Monitor>Onhook/ TX/ Rx 08/01/08
Solution Text Updated
12-52 Delivery Server Log In Failure: Reacquire I/O device and confirm port exception 3670 on Scan 08/01/08
Router PC
Software error - Replaced print controller option 08/04/08
Print controller support - Contact Visual Edge Technology 3rd party controller 08/04/08
explained how to use user tools and change settings 08/04/08
Adjust SP mode 3171 lower for colors affected. 08/04/08
2nd paper feed sensor jam - Replace second paper feed sensor 08/04/08
Fusing thermistor error 1 - Replace end (contact type) thermistor 08/04/08
Turn off Tx status report in quick program keys 08/04/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 08/04/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 08/04/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 08/04/08
Fax not rx within 6 secs: try another fax machine 08/04/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/04/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 08/04/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/04/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/04/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/04/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/04/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
change to MH SP1-104-001 bit 0 & 1 to 0 08/04/08
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Solution Text Updated
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/04/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/04/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/04/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/04/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/04/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/04/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 08/04/08
DIC/NSF not detected within 40 sec.: Defective NCU 08/04/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/04/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/04/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/04/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/04/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
No post message response from other end after page was sent: Line noise problem contact telcom 08/04/08
person
No post message response from other end after page was sent: Defective FCU 08/04/08
No post message response from other end after page was sent: Defective MBU 08/04/08
No post message response from other end after page was sent: Other end disconnected the call 08/04/08
No post message response from other end after page was sent: Other end run out of paper 08/04/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/04/08
another machine
DCR timer expired: Defective FCU 08/04/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/04/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/04/08
UT, Fax features, general setting, adjust sound volume, make select, use left/right arrow keys, ok 08/04/08
G3 ECM coding/ decoding error: Defective FCU 08/04/08
G3 ECM coding/ decoding error: Other end has a problem, try another fax 08/04/08
Solution Text Updated
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/04/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/04/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/04/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/04/08
Mail address not registered on the server: contact admin of server to add address 08/04/08
PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings parameter settings 08/04/08
G3 ECM: coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/04/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/04/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 08/04/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/04/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/04/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/04/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/04/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
change to MH SP1-104-001 bit 0 & 1 to 0 08/04/08
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/04/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/04/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/04/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/04/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/04/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/04/08
them
DIC/NSF not detected within 40 sec.: Defective MBU 08/04/08
Solution Text Updated
DIC/NSF not detected within 40 sec.: Defective FCU 08/04/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/04/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/04/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/04/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/04/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
No post message response from other end after page was sent: Line noise problem contact telcom 08/04/08
person
No post message response from other end after page was sent: Defective FCU 08/04/08
No post message response from other end after page was sent: Defective MBU 08/04/08
No post message response from other end after page was sent: Other end disconnected the call 08/04/08
No post message response from other end after page was sent: Other end run out of paper 08/04/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/04/08
another machine
DCR timer expired: Defective FCU 08/04/08
UT, Fax features, general setting, adjust sound volume, make select, use left/right arrow keys, ok 08/04/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 08/04/08
G3 ECM ? coding/ decoding error: Defective FCU 08/04/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/04/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/04/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/04/08
Mail address not registered on the server: contact admin of server to add address 08/04/08
DIS frame length SP 1-105-002 bit 4 to 1 08/04/08
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 08/04/08
Bits 0-4 to 1
Solution Text Updated
clean adf contact glass and white plate 08/04/08
Set 2 hole punch in user tools - Copy document server features - input output - finisher punch type - 08/04/08
select
Default subject line-programmed in user tools / system settings / change default text 08/04/08
To set custom buttons - Set user tools / copy document server features / general features / customize 08/04/08
function - copier
Tray 1 lift error - Replace Main Power supply unit 08/04/08
Tray 1 lift error - Replace Paper feed control board 08/04/08
default is User Name = admin, Password = (blank) 08/04/08
20 pin keycounter cn140 need EDP 413012 optional counter type A refer to installation instuction change 08/04/08
to external key management
forgot admin and supervisor passwords: need to replace NVRAM 08/04/08
telnet into the mfp, do show command & check if any ports are down 08/04/08
cannot print on network error 103 check gateway address settings 08/04/08
Key counter not working: Set SP 5-113 to 11 or 12, user tools>system settings>admin tools>external 08/04/08
charge management
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
forgot admin and supervisor passwords: need to replace NVRAM 08/04/08
HDD retry failure: Defective HDD 08/04/08
HDD retry failure: Defective HDD harness 08/04/08
HDD retry failure: HDD harness disconnected 08/04/08
HDD retry failure: Defective controller 08/04/08
SD card error 2, SD card removed: Reinstall SD card 08/04/08
SD card access error: Defective SD card 08/04/08
SD card access error: Defective controller 08/04/08
Address book Data Error: Defective HDD 08/04/08
HDD mail send Data Error: Defective HDD 08/04/08
HDD mail send Data Error: Execute SP 5-832-008 (HDD format mail tx data) 08/04/08
Delete all error: Reinstall DOS unit 08/04/08
Delete all error: Defective HDD 08/04/08
Delete all error data area: Reboot machine and repeat operation 08/04/08
File format converter error: Defective file format converter 08/04/08
Electrical total counter error: Defective NVRAM 08/04/08
Electrical total counter error: Clear NVRAM 08/04/08
Mechanical total counter error: Defective mechanical total counter 08/04/08
Solution Text Updated
Mechanical total counter error: Disconnected mechanical total counter 08/04/08
Check scanned file status & print interface list 08/04/08
Confirm SMTP Server name/address and Log-In credentials (user name + password) 08/04/08
Use an alternate SMTP Server (yahoo, etc) or ArgoSoft for testing purposes 08/04/08
forgot admin and supervisor passwords: need to replace NVRAM 08/04/08
want "G4" max compression: scanner SP 1-004 to 3. 08/04/08
How can we program in a personalized subject line into the copier so I save it for further use: system 08/04/08
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.
user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/04/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 08/04/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 08/04/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 08/04/08
Fax not rx within 6 secs: try another fax machine 08/04/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/04/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 08/04/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/04/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/04/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/04/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/04/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/04/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Solution Text Updated
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/04/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/04/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/04/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/04/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/04/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/04/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 08/04/08
DIC/NSF not detected within 40 sec.: Defective NCU 08/04/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/04/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/04/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/04/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/04/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/04/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/04/08
No post message response from other end after page was sent: Line noise problem contact telcom 08/04/08
person
No post message response from other end after page was sent: Defective FCU 08/04/08
No post message response from other end after page was sent: Defective MBU 08/04/08
No post message response from other end after page was sent: Other end disconnected the call 08/04/08
No post message response from other end after page was sent: Other end run out of paper 08/04/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/04/08
another machine
DCR timer expired: Defective FCU 08/04/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/04/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/04/08
UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 08/04/08
ok
Solution Text Updated
G3 ECM ? coding/ decoding error: Defective FCU 08/04/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 08/04/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/04/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/04/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/04/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/04/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/04/08
Mail address not registered on the server: contact admin of server to add address 08/04/08
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 08/04/08
Fax forwarding: faxed step by step procedure 08/04/08
SP 6-105-001 then SP5-102 08/04/08
DIS frame length SP 1-105-002 bit 4 to 1 08/04/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/04/08
SSL/TLS
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/04/08
that is receiving the scanned data to be the same or smaller than that of the WAN segment. Refer to
001056 on RCL db
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/04/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/04/08
programmed address information
p/s sd card in lock position ? unlock 08/04/08
Solution Text Updated
p/s card move to the upper slot 08/04/08
usb scanning not supported, network twain only for GW controllers 08/04/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/04/08
programmed address information
Twain cannot go over subnet without editing scnhosts.txt file on pc 08/04/08
SNMP community name must be the same on pc and mfp 08/04/08
open port 1022 in the firewall for twain scanning 08/04/08
cannot print on network error 103 check gateway address settings 08/04/08
telnet into the mfp, do show command & check if any ports are down 08/04/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal 08/04/08
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 08/04/08
Bits 0-4 to 1
clean adf contact glass and white plate 08/04/08
E32 or E44 refer to pub 81 08/04/08
sd card in lock position - to lock lever should be to the contact side 08/04/08
4 pin connector cn343 on SBCU, the keycounter connects to right side of machine 08/04/08
Key counter not working: Set SP 5-113 to 11 or 12, user tools>system settings>admin tools>external 08/04/08
charge management
scan to NCP does not work: load special system fw v1.05LR0259 and scanner v.r4_1.05.1LR0259 as a set, 08/04/08
fw on TSC website
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/04/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/04/08
scan to smb fails: user did not rights to the folder 08/04/08
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/04/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/04/08
programmed address information
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/04/08
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671
Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/04/08
move SD card to upper slot 08/04/08
sd card is locked 08/04/08
firewall is blocking ports 08/04/08
Solution Text Updated
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 08/04/08
has access rights to folder and password never expires.
Group address maximum 100 destinations (50 client folders) 08/04/08
check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP open port 137, 08/04/08
138 &139
default is User Name = admin, Password = (blank) 08/04/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/04/08
Fusing thermistor open (center): Defective fuser lamp (reset code) 08/04/08
Fusing thermistor open (center): Defective power supply (reset code) 08/04/08
Fusing temp warmup error: Defective power supply (reset code) 08/04/08
Fusing overheat erro (center): Defective power supply (reset code) 08/04/08
Standby temperature error 1: Reset code (SP5-810 select 1 then press and hold Halftone key and press 08/04/08
OK key)
Standby low temperature error: Set plotter switch 01 bit 0 to 1 and turn power off and on 08/04/08
Fusing low temperature error: Reset code (SP5-810 select 1 then press and hold Halftone key and press 08/04/08
OK key)
Fusing temperature error: Reset code (SP5-810 select 1 then press and hold Halftone key and press OK 08/04/08
key)
Fusing temperature range violation: TRIAC short, replace power supply (reset code) 08/04/08
Fusing temperature range violation: Reset code (SP5-810 select 1 then press and hold Halftone key and 08/04/08
press OK key)
Zero-cross detection error: Reset code (SP5-810 select 1 then press and hold Halftone key and press OK 08/04/08
key)
Exposure lamp (LED) error: Exposure lamp (LED) defective 08/04/08
Exposure lamp (LED) error: CIS defective 08/04/08
Exposure lamp (LED) error: Bad connection 08/04/08
Charge roller current leak: Charge roller damaged 08/04/08
Charge roller current leak: HV supply board defective 08/04/08
Charge roller current leak: Poor connection of the PCU 08/04/08
Polygon mirror motor error: Polygon mirror motor defective 08/04/08
Polygon mirror motor error: FCU defective 08/04/08
Polygon mirror motor error: Loose or damaged harness connection 08/04/08
Development bias leak: Development roller defective 08/04/08
Development bias leak: HV supply board defective 08/04/08
Transfer roller leak error 1: Transfer roller damaged 08/04/08
Transfer roller leak error 1: HV supply board defective 08/04/08
Solution Text Updated
Transfer roller leak error 1: Loose or defective connection between transfer unit and machine 08/04/08
Transfer roller leak error 1: Transfer unit set incorrectly 08/04/08
Transfer roller leak error 2: Transfer unit set incorrectly 08/04/08
Transfer roller leak error 2: Loose or damaged connection between transfer unit and machine 08/04/08
Transfer roller leak error 2: HV supply board defective 08/04/08
Transfer roller leak error 2: Transfer roller damaged 08/04/08
Main motor lock error: Main motor defective 08/04/08
Main motor lock error: Too much load on drive mechanism 08/04/08
Main motor lock error: Motor drive damaged 08/04/08
Fusing overheat error: Fusing thermistor defective (reset code) 08/04/08
Fusing overheat error: PSU defective (reset code) 08/04/08
Unstable fusing temperature: Fusing thermistor defective 08/04/08
Unstable fusing temperature: PSU defective 08/04/08
Unstable fusing temperature: BAd connection between fuser and machine 08/04/08
Zero-cross detection error: PSU defective (reset code) 08/04/08
Fusing temperature range violation: Fusing thermistor defective (reset code) 08/04/08
Fusing temperature range violation: PSU defective (reset code) 08/04/08
Standby overheat error: Replace PSU 08/04/08
Standby low temperature error: Reset code (SP5-810 select 1 then press and hold Halftone key and press 08/04/08
OK key)
Communication error between FCU and printer controller: Printer controller defective 08/04/08
Communication error between FCU and printer controller: FCU defective 08/04/08
Communication error between FCU and printer controller: Poor connection between FCU and print 08/04/08
controller
Printer controller self-diagnostic error: Defective printer controller 08/04/08
Developer intialization error: Right door not closed firmly 08/04/08
Fusing temperature warm-up error: Fusing thermistor defective (reset code) 08/04/08
Fusing temperature warm-up error: Fusing lamp defective (reset code) 08/04/08
Fusing temperature warm-up error: Fusing thermofuse defective (reset code) 08/04/08
Fusing temperature warm-up error: FCU defective (reset code) 08/04/08
Fusing temperature warm-up error: Bad connection between fuser and machine (reset code) 08/04/08
Fusing overheat error: Reset code (SP5-810 select 1 then press and hold Halftone key and press OK key) 08/04/08
Fusing low temperature error: Fusing thermistor defective (reset code) 08/04/08
Fusing low temperature error: PSU defective (reset code) 08/04/08
Solution Text Updated
Fusing low temperature error: Poor connection between fuser and machine (reset code) 08/04/08
Unstable fusing temperature error: Reset code (SP5-810 select 1 then press and hold Halftone key and 08/04/08
press OK key)
Zero-cross detection error: FCU defective (reset code) 08/04/08
Zero-cross detection error: Unstable AC Power (reset code) 08/04/08
Fusing temperature range violation error: Reset code (SP5-810 select 1 then press and hold Halftone key 08/04/08
and press OK key)
Standby overheat error: Reset code (SP5-810 select 1 then press and hold Halftone key and press OK key) 08/04/08
Fusing oil end: Execute SP 5810 to clear SC and SP1930 to Force Add Oil 08/05/08
ID sensor error VSP > 2.5v - check toner density for undertoned condtion 08/05/08
ID sensor error VSP > 2.5v - check laser toner shield glass is clean 08/05/08
slow printing - correct when using mixed sizes, 5sec delay for fuser warm up on diferent paper size 08/05/08
Scanner home position error1: Defective scanner motor driver board 08/05/08
Scanner home position error1: Defective scanner home position sensor 08/05/08
Copy Data Security Unit error: Incorrect installation of CDS unit 08/05/08
Charge level output error: Defective High Voltage Power Supply 08/05/08
Twain Error 12320: Check scanner power and cable connections. 08/07/08
Twain Error 12320: Create a port exception 1022 in Firewall (windows or other) 08/07/08
Fax Error 14-33 E-mail address missing: Enter a valid e-mail address at the following User tools> System 08/07/08
Settings> File transfer> Key Operatos E-mail address.
Constant Add Toner: Perform Toner End Clear, SP 2-928 08/07/08
AdustingToner supply modes: SP 2921 1- 0=Sensor 1, 1=Sensor2, 3=Fixed 08/07/08
Light copies and reports: Check/ Clean AIO and machine contacts 08/07/08
Light copies and reports: Replace AIO (All In One unit) 08/07/08
Light copies and reports: Low Ambient Temperature ( Below 10 C/ 50 F) wait/warm up 30 min before 08/07/08
using.
Light copies and reports: Reseat or replace HVPSU (powerpack) 08/07/08
Black Spots 37.5mm intervals: Clean or replace charge roller 08/07/08
Black Spots + Ghosting 66.3mm intervals: Clean or replace hot roller 08/07/08
White Spots 75.5mm intervals: Inspect or replace OPC drum 08/07/08
Horizontal Bands 37mm intervals: Inspect or replace Supply Roller 08/07/08
Horizontal Bands 35.2mm intervals: Inspect or replace Developer Roller 08/07/08
Back (reverse) side contamination 45.3mm intervals: Inspect or replace Transfer Roller 08/07/08
Back (reverse) side contamination 75.5mm intervals: Inspect or replace Pressure Roller 08/07/08
Web end replace web and chec sp 1902-1 change to zero and reboot 08/07/08
Operation panel lights on, buttons fail: Replace operation panel board 08/07/08
Firmware updates options: Firmware can be updated via SD card and remotely thru WIM 08/07/08
Web image Monitor Password: User=Admin, Password="None" 08/07/08
Java SD card authentication failure: Update Firmware to current level. 08/07/08
Software perfomance error: Update NIB firmware to version 3.74 or higher 08/07/08
Solution Text Updated
Unable to set transfer belt assembly properly: Manually rotate black cam on transfer assembly 08/07/08
Controller to engine communication error: Check connection between the controller and engine board. 08/07/08
Controller to engine communication error: Replace engine board if error is frequent 08/07/08
DF exit jams - actuator on top cover not sitting correct, realign top cover actuator 08/08/08
No dial tone - parameter switch 22 bit 0 to 0, disables dial tone detection 08/08/08
How to adjust touch screen - c/m 1993 and clear/stop 3 times 08/08/08
Separation sensor OFF check - paper dust in well/pad below sensor 08/08/08
BICU communication error - reseat connection between BICU and Controller 08/08/08
SC 650-011 - incorrect network setting, both NIC and embedded RCG-M are on at the same time 08/08/08
Engine startup error - check connection between BICU and Controller 08/08/08
Engine startup error - try w/o options; HDD, SD cards, fax etc 08/08/08
Controller to Op Panel Comm error - check connection between BICU and Controller 08/08/08
Controller to Op Panel Comm error - check connections from BICU thru SIB to Op panel 08/08/08
Controller to Op Panel Comm error - try changing setting of SP5-875-001 to "1" 08/08/08
BICU memory address error from controller - check connection from controller to BICU 08/08/08
BICU memory address error from controller - replace controller board 08/08/08
BICU memory address error from controller - replace BICU board 08/08/08
Finisher jogger motor error - check jogger for mechanical binds 08/08/08
Stack feed out motor error - check/clean/replace stack feed out HP sensor 08/08/08
Stack feed out motor error - check mechanism for overload on stack feed out motor 08/08/08
Stack feed out motor error - replace stack feed out motor 08/08/08
Finisher exit guide plate error - check/clean/replace guide plate position sensor 08/08/08
Finisher exit guide plate error - check for mechanical binds overloading guide plate motor 08/08/08
Finisher exit guide plate error - replace guide plate motor 08/08/08
Shift jogger motor 1 error - check for binding overloading of shift motor 1 08/08/08
Shift jogger motor error 2 - check for binding or overloading of jogger motor 2 08/08/08
Shift jogger retraction motor error - check/clean/replace retraction motor HP sensor 08/08/08
Shift jogger retraction motor error - check for binding of retraction motor 08/08/08
Finisher Shift tray 1 motor error - check/clean/replace shift tray HP sensor 08/08/08
Finisher Shift tray 1 motor error - check for tray binding overloading motor 08/08/08
Corner stapler motor error - check connections and harness to stapler 08/08/08
Stapler movement motor error - check connections and harness to stapler 08/08/08
Booklet front stapler motor error 1 - check for jammed staples 08/08/08
Booklet rear stapler motor error 2 - check for jammed staples 08/08/08
Tray lift motor error - check/clean/replace upper tray paper height sensor 08/08/08
Tray lift motor error - check for tray binding while moving 08/08/08
Lower tray return roller motor error - check/clean/replace return roller HP sensor 08/08/08
Lower tray return roller motor error - check for overloading of roller motor 08/08/08
Finisher punch motor error - check for overload on punch motor/mechanism 08/08/08
Finisher folder plate motor error - check/clean/replace folder plate HP sensor 08/08/08
Finisher folder plate motor error - check for binding in folder plate operation 08/08/08
Paper Tray lift motor adjustments: Copy Service Programs 1-908-1-911(T-SEF/ Y-LEF) 08/08/08
Plug play name after nv ram replacement sp 5907 select correct model 08/08/08
Mailbox - Verical transport sensor 5 - Replace sensor 08/08/08
Mailbox - Verical transport sensor 4 - Replace sensor 08/08/08
Mailbox - Verical transport sensor 3 - Replace sensor 08/08/08
Mailbox - Verical transport sensor 2 - Replace sensor 08/08/08
Mailbox - Verical transport sensor 1 - Replace sensor 08/08/08
Cleaning web error - Reset sp 1902-1 set to 0 and reboot copier 08/08/08
Turn off Reports User Parameter Switch 03 bits 0 & 5 = 0 08/08/08
Finisher punch motor error - Punch H.P. sensor disconnected or defective 08/08/08
Finisher punch motor error - Punch motor disconnected or defective 08/08/08
Finisher punch motor error - Punch motor drive seized - inspect drive coupling 08/08/08
Plug play name after nv ram replacement sp 5907 select correct model 08/08/08
Web end replace web and chec sp 1902-1 change to zero and reboot 08/08/08
Zero cross error - defective engine pcb 08/08/08
Zero cross error - power supply defective. 08/08/08
Paper Size Mismatch: Confirm paper size actuator assembly changes position 08/08/08
Paper Size Mismatch: Confirm paper size sensor block operation 08/08/08
Paper Size Programming: Confirm paper size sensor block operation 08/08/08
Standard Paper Sizes not in Menu: Paper sizes are determined by cassette flag assembly and sensor block 08/08/08
in printer.
Zero cross error - cover for bridge unit drive installed incorrectly, micro switch not being activated 08/08/08
Solution Text Updated
Hexagonal mirror motor startup error: (same as 9-23): Replace mirror motor 08/08/08
Hexagonal mirror motor startup error: (same as 9-23): Replace MFDU. 08/08/08
IEEE 802.11b error-card not detected (during operation): Poor connection 08/11/08
IEEE 802.11b error-card not detected (during operation): Defective wireless LAN interface 08/11/08
IEEE 802.11b error-card not detected (during operation): Defective controller 08/11/08
IEEE 802.11b error-card not detected (power on): Poor connection; 08/11/08
IEEE 802.11b error-card not detected (power on): Defective wireless LAN card 08/11/08
IEEE 802.11b error-card not detected (power on): Defective controller; 08/11/08
IEEE 1394 I/F abnormal: IEEE 1394 interface board defective; 08/11/08
IEEE 1394 I/F abnormal: controller board defective; 08/11/08
Network I/F abnormal: NIB defective; 08/11/08
Network I/F abnormal: controller board defective; 08/11/08
Self-diagnostic Error (Clock Generator) : Replace controller board; 08/11/08
Self-diagnostic error (Optional RAM) : replace the optional memory board; 08/11/08
Self-diagnostic error (Optional RAM) : controller board defective; 08/11/08
Self diagnostic error (ROM) : controller board defective; 08/11/08
Self diagnostic error (ROM) : download controller firmware again; 08/11/08
Self diagnostic error (RAM): download controller firmware again; 08/11/08
Self diagnostic error (NVRAM/ Optiona NVRAM): replace the NVRAM on the controller board; 08/11/08
Self diagnostic error (NVRAM): replace the NVRAM on the controller board; 08/11/08
Self diagnostic error (NVRAM): replace the controller board; 08/11/08
Self diagnostic error (Network Interface): network interface board defective; 08/11/08
Self diagnostic error (Network Interface): controller board defective; 08/11/08
Printing only will not duplex - wrong exit tray selected, use finisher trays 08/11/08
user parameter sw 15 bit 0 - 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/11/08
E32 or E44 refer to pub 81 08/11/08
sd card in lock position - to lock lever should be to the contact side 08/11/08
Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 08/11/08
Disable V8 Protocol by setting G3 Switch 03, Bit 02 to 0 (SP 1-105-004) 08/11/08
Scan to NCP not working: System Fwv1.67 or higher, Scanner Fw v1.23 or later 08/11/08
Scan to NCP: Slow browsing Network (about 5 minutes in NDS) because machines are connecting to the 08/11/08
wrong container for NCP. System Fw v1.68LR0318 & Scanner Fw v1.23.1LR0318 as a set. Fw on TSSC
website
Solution Text Updated
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/11/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/11/08
scan to smb fails: user did not rights to the folder 08/11/08
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/11/08
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671
Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
sd card is locked 08/11/08
firewall is blocking ports 08/11/08
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 08/11/08
has access rights to folder and password never expires.
Group address maximum 100 destinations (50 client folders) 08/11/08
How can we program in a personalized subject line into the copier so I save it for further use: system 08/11/08
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.
user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/11/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 08/11/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 08/11/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 08/11/08
Fax not rx within 6 secs: try another fax machine 08/11/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/11/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 08/11/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/11/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/11/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/11/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/11/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
change to MH SP1-104-001 bit 0 & 1 to 0 08/11/08
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Solution Text Updated
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/11/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/11/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/11/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/11/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/11/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Defective MBU 08/11/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/11/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/11/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/11/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/11/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
No post message response from other end after page was sent: Line noise problem contact telcom 08/11/08
person
No post message response from other end after page was sent: Defective FCU 08/11/08
No post message response from other end after page was sent: Defective MBU 08/11/08
No post message response from other end after page was sent: Other end disconnected the call 08/11/08
No post message response from other end after page was sent: Other end run out of paper 08/11/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/11/08
another machine
Solution Text Updated
DCR timer expired: Defective FCU 08/11/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/11/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/11/08
UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 08/11/08
ok
G3 ECM ? coding/ decoding error: Defective FCU 08/11/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 08/11/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/11/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/11/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/11/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/11/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/11/08
Mail address not registered on the server: contact admin of server to add address 08/11/08
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 08/11/08
refer to FAQ Answer ID 24792 08/11/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 08/11/08
parameter settings
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 08/11/08
be ?0?
faxed step by step procedure 08/11/08
DIS frame length SP 1-105-002 bit 4 to 1 08/11/08
Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 14" 08/11/08
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 08/11/08
Bits 0-4 to 1
Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1 08/11/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 08/11/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 08/11/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 08/11/08
Fax not rx within 6 secs: try another fax machine 08/11/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/11/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, NBU and line 08/11/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/11/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/11/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/11/08
008 bits 0, 1, 2, 3 to 1's
Solution Text Updated
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/11/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
change to MH SP1-104-001 bit 0 & 1 to 0 08/11/08
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/11/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/11/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/11/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/11/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/11/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Defective MBU 08/11/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/11/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/11/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/11/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/11/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Solution Text Updated
No post message response from other end after page was sent: Line noise problem contact telcom 08/11/08
person
No post message response from other end after page was sent: Defective FCU 08/11/08
No post message response from other end after page was sent: Defective MBU 08/11/08
No post message response from other end after page was sent: Other end disconnected the call 08/11/08
No post message response from other end after page was sent: Other end run out of paper 08/11/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/11/08
another machine
DCR timer expired: Defective FCU 08/11/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/11/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/11/08
UT, Fax features, general setting, adjust sound volume, make select, use left/right arrow keys, ok 08/11/08
G3 ECM ? coding/ decoding error: Defective FCU 08/11/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 08/11/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/11/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/11/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/11/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/11/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/11/08
Mail address not registered on the server: contact admin of server to add address 08/11/08
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 08/11/08
DIS frame length SP 1-105-002 bit 4 to 1 08/11/08
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 08/11/08
Bits 0-4 to 1
E32 or E44 refer to pub 81 08/11/08
sd card in lock position - to lock lever should be to the contact side 08/11/08
Scan to NCP not working: use System Fw v1.68 or higher & Scanner Fw v1.24 or later as a set 08/11/08
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/11/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/11/08
scan to smb fails: user did not rights to the folder 08/11/08
Solution Text Updated
scan to smb fails: add the users fqn to the full rights permission on the domain controller 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 08/11/08
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671
Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
firewall is blocking ports 08/11/08
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 08/11/08
has access rights to folder and password never expires.
Group address maximum 100 destinations (50 client folders) 08/11/08
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 08/11/08
How can we program in a personalized subject line into the copier so I save it for further use: system 08/11/08
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.
When scaning to folder, double feeds, reg copy works fine. do SP5801-9 08/11/08
default is User Name = admin, Password = (blank) 08/11/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/11/08
user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/11/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/11/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/11/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/11/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/11/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Solution Text Updated
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/11/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/11/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/11/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 08/11/08
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 08/11/08
them
DIC/NSF not detected within 40 sec.: Defective FCU 08/11/08
DIC/NSF not detected within 40 sec.: Defective MBU 08/11/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/11/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/11/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/11/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/11/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/11/08
No post message response from other end after page was sent: Line noise problem contact telcom 08/11/08
person
No post message response from other end after page was sent: Defective FCU 08/11/08
No post message response from other end after page was sent: Defective MBU 08/11/08
No post message response from other end after page was sent: Other end disconnected the call 08/11/08
No post message response from other end after page was sent: Other end run out of paper 08/11/08
No post message response from other end after page was sent: Other end may be defective, try calling 08/11/08
another machine
DCR timer expired: Defective FCU 08/11/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/11/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/11/08
UT, Fax features, general setting, adjust sound volume, make select, use left/right arrow keys, ok 08/11/08
G3 ECM ? coding/ decoding error: Other end has a problem, try another fax 08/11/08
G3 ECM ? coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/11/08
G3 ECM ? coding/ decoding error: Defective FCU 08/11/08
Solution Text Updated
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/11/08
fax1
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/11/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/11/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/11/08
Mail address not registered on the server: contact admin of server to add address 08/11/08
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 08/11/08
Reseat MBU 08/11/08
Reseat FCU 08/11/08
Defective MBU 08/11/08
Defective FCU 08/11/08
Add pauses between area code and number 08/11/08
Try a different carrier/ check with customer first 08/11/08
Do off hook and listen if you get an operator 08/11/08
Contact telcom person 08/11/08
Change Fax NCU Parameter 06 (SP 2-103-007) do not set to 0 08/11/08
default is User Name = admin, Password = (blank) 08/11/08
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 08/11/08
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 08/11/08
Bits 0-4 to 1
Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1 08/11/08
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 08/11/08
scan to SMB not working: turn on netbios over tcp/ip on the pc. 08/11/08
scan to smb fails: user did not rights to the folder 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
sd card is locked 08/11/08
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 08/11/08
firewall is blocking ports 08/11/08
Scan fails - PC has to have user name and password 08/11/08
Bridge relay sensor does not turn ON - check interchange unit shift gate operation 08/11/08
user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/11/08
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/11/08
008 bits 0, 1, 2, 3 to 1's
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/11/08
(default 9)
fax forwarding: refer to FAQ Answer ID 85505 08/11/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 08/11/08
parameter settings
Solution Text Updated
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 08/11/08
be ?0?
Fax forwarding: faxed step by step procedure 08/11/08
try using outlook express or argo soft to see what the problem is 08/11/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/11/08
SSL/TLS
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/11/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
p/s sd card in lock position ? unlock 08/11/08
usb scanning not supported, network twain only for GW controllers 08/11/08
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 08/11/08
programmed address information
Twain cannot go over subnet without editing scnhosts file on pc 08/11/08
SNMP community name must be the same on pc and mfp 08/11/08
open port 1022 in the firewall for twain scanning 08/11/08
cannot print on network error 103 check gateway address settings 08/11/08
telnet into the mfp, do show command & check if any ports are down 08/11/08
cannot ping printer across the network: - set network speed to 10mbps 08/11/08
if new install of controller 5-801/ if old controller 5-801 - 9/10/11 08/11/08
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 08/11/08
No Feed from Lower tray only: Test clutch and motor operation with input/output checks 08/12/08
Self diagnostic error ASIC: controller board defective; 08/12/08
Self diagnostic error CPU: controller board defective; 08/12/08
Solution Text Updated
Self diagnostic error CPU: download controller firmware again; 08/12/08
Kernel mismatch error: download controller firmware again; 08/12/08
Watchdog error: controller board defective; 08/12/08
Watchdog error: software malfunction- download controller firmware again; 08/12/08
Startup without video input end: controller board defective; 08/12/08
Startup without video output end error: controller board defective; 08/12/08
ADF gate abnormal 3: ADF connector defective; 08/12/08
ADF gate abnormal 3: SBU board defective; 08/12/08
ADF gate abnormal 2: ADF connector defective; 08/12/08
ADF gate abnormal 2: SBU board defective; 08/12/08
ADF gate abnormal 1: ADF main board defective; 08/12/08
ADF gate abnormal 1: input/output board defective; 08/12/08
ADF gate abnormal 1: poor connection (ADF gate line) between ADF main board and the BICU; 08/12/08
Engine start error: engine board defective; 08/12/08
Engine start error: controller defective; 08/12/08
Engine start error: loose connection; 08/12/08
Accounting battery error: accounting device defective; 08/12/08
Accounting RAM error: accounting device defective; 08/12/08
Accounting error 2: accounting device defective; 08/12/08
Accounting error 2: loose connection; 08/12/08
Accounting error 1: accounting device defective; 08/12/08
Accounting error 1: loose connection; 08/12/08
ADF connection error: incorrect ADF; 08/12/08
ADF connection error: the connector of the ADF is removed while the machine is the energy saver mode; 08/12/08
Communication error between the BICU and ADF: poor connection between the BICU and the ADF main 08/12/08
board;
Communication error between the BICU and ADF: ADF main board defective; 08/12/08
Communication error between the BICU and ADF: BICU defective; 08/12/08
Independent toner message - Turn off sp 5051. 08/12/08
ACS cannot be selected - Check Key counter or User code management - is selected to on 08/12/08
Image skew while printing. Check for missing paper transfer roller spring 08/12/08
Fusing exit sensor jam - LEF 8.5 x 11 - Inspect paper transport suction fan 08/12/08
Reintstall connectors for TD and toner bottle motor correctly 08/12/08
Relay jam error - Replace torque limiter in paper feed unit. 08/12/08
Solution Text Updated
Copier locks up while scanning. Suggest to perform sp 5801-9 08/12/08
Reset SP 1902-1 to 0, if 0 does not work try another value such as 10. 08/12/08
Polygon mirror motor ready error - Replace Polygon mirror motor 08/12/08
Polygon mirror motor ready error - Replace Laser Diode Unit 08/12/08
Zero cross reference error - Disconnect surge protector test unit 08/12/08
Mulitple SC codes - Check drum shaft flange screw 08/12/08
Laser diode unit part number - B247 1859 Laser Diode Unit 08/12/08
For SR-841 & SR-842 replace entrance mylar on stapler. 08/12/08
Inspect Right side Tandem tray - paper height sensors and harnesses - for short 08/12/08
user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/12/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 08/12/08
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 08/12/08
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 08/12/08
Fax not rx within 6 secs: try another fax machine 08/12/08
EOL signal from other end not rx within 5 sec.: check for line noise 08/12/08
EOL signal from the other end not rx within 5sec.: Check connection from FCU, MBU and line 08/12/08
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 08/12/08
How do you set a color drum to black - Set dip sw 901 1 and 2 to on to set to black drum. 08/12/08
SP No. 26 Master Counter Keeps track of the total number of masters made.SP No. 25 Paper Counter 08/12/08
Keeps track of the total number of copies.
Insure that connector for paper exit timing sensor is blue - Upper left sensor 08/12/08
Paper timing exit sensor jam - inspect sensor actuator on back of drum unit 08/12/08
Optional key counter interface type A goes on VBCU connector cn223 08/12/08
Shift Roller motor error - Check harness connection to shift roller motor - Loose 08/12/08
Address book error - Format HDD with SP mode 5832-6 08/12/08
Potential sensor error : K - Spring for black ITB roller is missing 08/12/08
Heat transfer paper is not supported on this model. 08/12/08
Image skew. Check for missing springs of paper transfer roller 08/12/08
Punch, sort, & duplex cannot be selected when using bypass per operator manual. 08/12/08
Stamp Data Download: Copier SP 5-853-1 08/12/08
CFR or FTT not received after modem training: Replace the NCU 08/12/08
CFR or FTT not received after modem training: Replace the FCU 08/12/08
CFR or FTT not received after modem training: The other machine may be faulty, try sending to another 08/12/08
machine
CFR or FTT not received after modem training: RX signal weak or defective, possible bad phone line 08/12/08
Unsuccessful after modem training at 2400 bps: Check the line connection 08/12/08
Unsuccessful after modem training at 2400 bps: Check the NCU-FCU connections 08/12/08
Unsuccessful after modem training at 2400 bps: Replace the FCU 08/12/08
Unsuccessful after modem training at 2400 bps: Replace the NCU 08/12/08
Unsuccessful after modem training at 2400 bps: Defective phone line 08/12/08
Unsuccessful after modem training at 2400 bps: Try adjusting TX level (NCU Parameter 01) and/or cable 08/12/08
equalizer (G3 Switch 07)
User code time out press clear mode and clear stop key at same time. 08/13/08
Solution Text Updated
User code time out press clear mode and clear stop key at same time. 08/13/08
Programming and use- user tools, system settings, count manager, set user code, select copy 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Access code clear - SP mode 7810 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Parts inquiry's can be made throught the TSC website 08/13/08
Reset User Name and Password 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Cannot punch 2 hole top - SEF paper - select 2 hole left only 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Light copies suggest to replace development drive motor assembly 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
user tools - copy document server feature - general features - customize copy feature - select proper key 08/13/08
How can we program in a personalized subject line into the copier so I save it for further use: 08/13/08
Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 08/13/08
Solution Text Updated
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Dat file format suggest to turn off divide and send email feature in user tools 08/13/08
Auto paper select feature check sp 5127 select 1 to turn off feature 08/13/08
User code time out press clear mode and clear stop key at same time. 08/13/08
Engine start up error - Cut wire ties on connectors cn 602 603 604 on bcu and retie them looser 08/14/08
Self diagnostic error - NVRAM defective 08/14/08
APS Printing not function: Print job size must match plotter paper size/formats (Architecture/ 08/14/08
Engineering)
APS Printing not function: Print job size must be exact, any length or width deviations disable APS 08/14/08
Washed out copies only on black - Check transfer belt roller bushing 08/14/08
1st laser sync error: laser sync detec board out of position. 08/14/08
1st laser sync error: laser sync detect board defective. 08/14/08
1st laser sync error: laser sync mirror out of position. 08/14/08
1st laser sync error: laser sync detect board cable connection. 08/14/08
Solution Text Updated
Web Image Monitor password=Admin (A is capitalized) 08/14/08
Software Monitor password: Admin074 (A is capitalized) 08/14/08
Web image Monitor password: password 08/14/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
HDD 1 error - A295 one series require 20 gig HDD'S, part # A2959000. 08/15/08
HDD 2 error - A295 one series require 20 gig HDD'S, part # A2959000. 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
Key operator mode clear - Suggest to run sp 7810 and reboot copier 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
Self diagnostic error - Backup battery defective 08/15/08
Hold print job doesnt show on printer but can be viewed through web image monitor suggest to perform 08/15/08
sp 5801-8 and reboot
Corona wire breaks check and clean exterior of laser unit 08/15/08
(RX) Tray 1 overfilled with paper. remove some paper and reset tray. 08/15/08
Power supply A defective 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
Hold print job doesnt show on print but can be viewed through web image monitor suggest to perform 08/15/08
sp 5801-8 and reboot
Communication error MCU - BCU - Replace Fuse 002 on PSU A 08/15/08
image shift while duplex-clean CIS sensors 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
SIB defective 08/15/08
BICU defective 08/15/08
Enable NIC and USB with SP 5-985 1 & 2 to a 1 08/15/08
Bypass tray Lock Symbol: Bypass not available for Autotray switching 08/15/08
Cap on waste toner bottle is reverse thread - Broken 08/15/08
Hold print job doesnt show on printer but can be viewed through web image monitor suggest to perform 08/15/08
sp 5801-8 and reboot
Fax Confirmation History: Fax Journal will report last 50 communications 08/15/08
Monthly Fax Confirmation: Web Image Monitor> Job History details older fax info. 08/15/08
Corona wire breaks check and clean exterior of laser unit 08/15/08
Solution Text Updated
Corona wire breaks check and clean exterior of laser unit 08/15/08
IEEE 1394 interface error: Replace controller 08/15/08
Service Mode access: Press and hold 1 and * while turning power on 08/15/08
Maintenance Mode access: Press menu> Black Start> Up Arrow 4 times ( Maintenance appears if 08/15/08
successful )
Error Code Logging: Enter maintenance mode> Funtion 82 Machine Error Code indication 08/15/08
Ethernet Board Error displayed: Service Mode> Engine> 5 Mode> 801 Memory clear >11 NCS 08/15/08
user parameter sw 15 bit 0 ? 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/18/08
Fax forwarding Refer to step by step answer id 85513 in global knowledgebase 08/18/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 08/18/08
parameter settings
Fax forwarding: fax the step by step procedure 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
p/s sd card in lock position ? unlock 08/18/08
usb scanning not supported, network twain only for GW controllers 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
Solution Text Updated
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
usb scanning not supported, network twain only for GW controllers 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Custom firmware to allow "Scan to Folder" to function on a Windows 2003 with SMB packet signing 08/18/08
enabled. on tssc website
SNMP community name must be the same on pc and mfp 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
usb scanning not supported, network twain only for GW controllers 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
SNMP community name must be the same on pc and mfp 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
Solution Text Updated
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
cannot print on network error 103 check gateway address settings 08/18/08
telnet into the mfp, do show command & check if any ports are down 08/18/08
Support SD card size for firmware update per Techmail RC070585 16MB, 32MB, 64MB, 128MB, 256MB, 08/18/08
512MB, 1GB, 2GB
E32 or E44 refer to pub 81 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
usb scanning not supported, network twain only for GW controllers 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
open port 1022 in the firewall for twain scanning 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
Fax forwarding Refer to step by step answer id 85513 in global knowledgebase 08/18/08
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 08/18/08
parameter settings
Fax forwarding: fax the step by step procedure 08/18/08
STMP over SSL not support, need third party software in between (like agrosoft) or disable STMP over 08/18/08
SSL/TLS
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 08/18/08
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
p/s sd card in lock position ? unlock 08/18/08
SNMP community name must be the same on pc and mfp 08/18/08
open port 1022 in the firewall for twain scanning 08/18/08
usb scanning not supported, network twain only for GW controllers 08/18/08
Twain cannot go over subnet without editing scnhosts file on pc 08/18/08
user parameter sw 15 bit 0 - 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 08/18/08
Change Copier SP 5-860-022 to 0 refer to FAQ from RCL 001342 08/18/08
Solution Text Updated
change SP 5985 - 1 and 2 to a 1 = enables NIB and USB 08/18/08
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 08/18/08
bit 1 to 1
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 08/18/08
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 08/18/08
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
no comm from one location: change to MH SP1-104-001 bit 0 & 1 to 0 08/18/08
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 08/18/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/18/08
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 08/18/08
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 08/18/08
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/18/08
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 08/18/08
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 08/18/08
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 08/18/08
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 08/18/08
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 08/18/08
CFR or FTT not rx after modem training: Line noise problem contact telcom person 08/18/08
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 08/18/08
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/18/08
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 08/18/08
Modem training fails even G3 shifts to 2400 bps: Defective FCU 08/18/08
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 08/18/08
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 08/18/08
Solution Text Updated
No post message response from other end after page was sent: Line noise problem contact telcom 08/18/08
person
No post message response from other end after page was sent: Defective FCU 08/18/08
No post message response from other end after page was sent: Defective MBU 08/18/08
No post message response from other end after page was sent: Other end disconnected the call 08/18/08
DCR timer expired: Defective FCU 08/18/08
Machine resets itself for a fatal FCU system error: Reload firmware 08/18/08
Machine resets itself for a fatal FCU system error: Defective FCU 08/18/08
G3 ECM coding/ decoding error: Defective FCU 08/18/08
G3 ECM coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 08/18/08
G3 ECM coding/ decoding error: Other end has a problem, try another fax 08/18/08
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 08/18/08
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 08/18/08
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 08/18/08
No Mail address for the machine: add mail address for the admin of machine in user tools 08/18/08
Mail address not registered on the server: contact admin of server to add address 08/18/08
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 08/18/08
Fax forwarding Refer to step by step answer id 5508 in global knowledgebase 08/18/08
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 08/18/08
be ?0?
Fax forwarding: faxed step by step procedure 08/18/08
: DIS frame length SP 1-105-002 bit 4 to 1 08/18/08
IEEE 802.11b error- card not detected: Check the wireless Lan card connection 08/18/08
IEEE 802.11b error- card not detected: Replace the wireless Lan card 08/18/08
Startup w/o HD detection - check harness between controller and hard drive 08/19/08
Startup w/o HD detection - check power and power leads to hard drive 08/19/08
Finisher lower transport motor error - if using a B706 finisher & SC 720 is associated with jam # 148 08/19/08
replace upper transport motor.
Double image - Formatt HDD. 08/19/08
Scanner HP sensor error - Replace SDRB pcb 08/19/08
Light copies in long runs - Lower toner supply value in Sp-mode 2209. 08/19/08
Can not authenticate via smart device monitor - Telnet into machine and confirm permissions. 08/19/08
Drum yield is approximately 2 million copies, per product support guide. 08/19/08
Duplex staple job out of order - Formatt HDD. 08/19/08
Insure staple stop gate solenoid is tight 08/19/08
Address book error - Suggest replace motherboard 08/19/08
Print total counter for all options - Usertools sytem settings admintools and counter list 08/19/08
SD card authentication failure - Replace printer scanner SD card 08/19/08
SD card authentication failure - reload Printer Scanner firmware 08/19/08
Diagnostic Mode: Press Clear modes> 1993> Clear/Stop 5 Times 08/19/08
Developer Bias leak - Replaced drum. 08/19/08
SD card authentication error - replaced nvram 08/19/08
Set SP 12 to 1, and for False master eject problems set SP 15 to 2. 08/19/08
Finisher not recognized - Install finisher if bridge unit is installed 08/19/08
Folding unit bottom fence lift motor error - check for mechanical binds 08/19/08
Folding unit bottom fence lift motor error - replace motor 08/19/08
Clamp roller retraction motor error - check for mechanical binds 08/19/08
Bridge unit error - check connections between bridge and copier 08/19/08
HDD self diagnostic error 3003 - check connections to hard drive 08/19/08
Wireless LAN error 1 - Bluetooth card missing or not installed correctly 08/19/08
Solution Text Updated
Wireless LAN error 2 - Bluetooth card missing or not installed correctly 08/19/08
Print total counter for all options Usertools sytem settings admintools and counter list 08/19/08
Upper exit guide plate error - Inpsect Upper guide plate motor and sensor connections 08/19/08
No EMail address - Set administrators email address in System settings / file transfer - and set auto 08/19/08
specify to on
To activate bates stamp use SP 5227 - Now called Stamp Text 08/19/08
Drum yield is approximately - 2 million copies, per product support guide. 08/19/08
IEEE802.11b error: Check the wireless lan card connection 08/19/08
Solution Text Updated
IEEE802.11b error: Replace the wireless lan card 08/19/08
IEEE802.11b interface board error: Check wireless lan interface board connection. 08/19/08
USB interface error: Check the USB connections, make sure that they are securely connected 08/19/08
Tray 1 lift error, check for broken return spring for lift solenoid. 08/20/08
Dead machine when new PCU installed - replace PSU 08/20/08
Image shift when scaning to folder - Reset scanner application with SP 5801-9 08/20/08
Tray 1 lift error, check for broken return spring for lift solenoid. 08/20/08
Laser synch detect error - Replace front door switches (5VDC) 08/20/08
To clear a E-xx code - press C/M 1 4 3 and C/S 3 times 08/20/08
To change number of rings - use SP2-103-007 (parameter 06) default is 1 ring, change to # you want 08/20/08
HDD re-try failure - check connections between HDD and controller 08/20/08
SD card removed error - insert the card fully into the slot 08/20/08
HDD mail RX data error - do SP5-832-007 (format HDD mail RX data) 08/20/08
HDD mail TX data error - do SP5-832-008 (format HDD Mail TX data) 08/20/08
HDD Delete all error 1 - reinstall the Data Overwrite Security Option 08/20/08
HDD Delete all error 2 - turn machine off/on and try again 08/20/08
HDD Delete all error 2 - reinstall Data Overwrite Security Option 08/20/08
Log Data Error 001 - do SP5-832-004 (formatt HDD job log only) 08/20/08
Solution Text Updated
Log Data Error 001 - replace Hard Drive 08/20/08
Log Data Error 002 - HDD encryption unit not installed 08/20/08
Log Data Error 002 - have customer disable HDD encryption via User Tools 08/20/08
Log Data Error 003 - invalid log encryption key due to defective NVRAM 08/20/08
Log Data Error 003 - do SP5-832-004 (format HDD job log only) 08/20/08
Log Data Error 003 - have customer disable HDD encryption via User Tools 08/20/08
Log Data Error 004 - do SP5-832-004 (format HDD job log only) 08/20/08
Log Data Error 005 - NVRAM or HDD installed from different machine 08/20/08
Log Data Error 005 - do SP5-832-004 (format HDD job log only) 08/20/08
HDD DOS SD card error - DOS sd card not installed or fully inserted 08/20/08
HDD DOS SD card error - replace NVRAM and install new SD card 08/20/08
File Format Converter error - MLB defective, replace the MLB EDP #414007 08/20/08
Fusing overheat error 3(center) : Disconnected center hot roller thermistor 08/20/08
Scanner home position error : Defective scanner home position sensor 08/20/08
Application selection error - if SP model - Print or Print/Scan SD card inserted. SP models have Print/Scan 08/21/08
embedded in the controller.
Controller Mismatch Error - see TSB's # 006 & 015 for correct board numbers 08/21/08
Net file function error - see FSM pages 4-48 thru 4-50 08/21/08
LD unit beam pitch adjusted incorrectly: Perform SP 2-109-3 and 2-103-4, execute, turn machine off/on 08/27/08
HDD reboot error: Turn the main switch off and on 08/29/08
HDD reboot error: Check the connection between the HDD and controller 08/29/08
Electric counter error: Turn the main switch off and on 08/29/08
User Code Supported?: User Account Enhance Option Type E is required 08/29/08
User Code progamming: User codes are programmed through web image monitor 08/29/08
Printer Font error: Reload System, Printer, NIB and Web System firmware 08/29/08
TD sensor: Output maximum error [Y]: Defective connector / connection 08/29/08
TD sensor: Output maximum error [Y]: Increasing toner density 08/29/08
TD sensor: Output maximum error [Y]: Replace PCU 08/29/08
Ram Clear Memory: System Bit switch 00 set bit 1 to 1. Restart power 08/29/08
Scan to email PDF not TIFF: Change scan destination type from email to scanner in WIM 08/29/08
Autotray switching does not function: Not supported in copy mode 08/29/08
Autotray switching does not function: confirm paper sizes in User tools> Fax Features 08/29/08
Autotray switching does not function: confirm paper sizes in User tools> Fax Features> Setup> Tray Paper 08/29/08
Size
Autotray switching does not function: confirm specified tray is disabled User Tools> Fax Features Key Op 08/29/08
tool> 2222> 4. Specified Tray
Solution Text Updated
Duplex N/A on certain trays - check user tools - system- paper size settings - screen 2 of 3 - enable 2 sided 09/02/08
coping
Legal or larger faxes print on two 8.5x11 pages - confirm 8.5 x 14 tray is not set to 8 1/4 x 14 09/02/08
Duplex and/or sort can not be selected - hard drive connector 09/02/08
Data light blinks but page does not print - user code management is on for printer but no code or wrong 09/02/08
code was used
Stamp features grayed out - insure 32M or 64M is seated correctly on controller PCB ( memory needed 09/02/08
for preset stmp)
Duplex margin shift - user tools - copier - edit - auto margin adjust for duplex - set to 0 09/02/08
Registration 1 to 2 off - user tools, copier, edit, set 1 to2 auto margins to 0 on page 1 of 2 09/02/08
Background - check mag roller assembly grounding tab 09/02/08
Background - check VSP values, detone as needed 09/02/08
Background - edge of copies-toner adhered to mag roller - incorrect developer installed 09/02/08
Background - if severly overtoned replace developer 09/02/08
Replace Staple tray harness 09/02/08
HDD startup error - replace HDD 09/02/08
Running larger than 24 in paper to top exit incorrectly - Larger sized paper should exit to lower exit 09/02/08
Misfeeding thick paper from bypass jam - Enable sp 1905-thick paper mode 09/02/08
Se SP mode 5118 to 0 ( disable copying) 09/02/08
ADF cant detect correct paper size - Replace adf cover B4771791 09/02/08
color registration fails, replace encoder roller for the color registration issue 09/02/08
Stack Feed out belt HP error - silver clip fell off stack feed out belt 09/02/08
Magenta gamma error - check process control results, SP3-975 09/02/08
IH inverter zero X freq error - cooling fan not turning may be loose on motor shaft 09/02/08
Faxes dropped when RX from pc based fax - set Fax SP1-105-002 bit 4 to a 1 09/02/08
Stamp Grayed out - SP5-853 to download stamp data 09/02/08
Refer to bulletin TSB B234 - 44 for revised firmware. 09/02/08
Reset SP 2973 to 0 09/02/08
Solution Text Updated
SP 5104 (special SP mode) for Double count 11 x 17 09/02/08
Main motor lock (motor control signal error) - Defective main motor 09/02/08
Main motor lock (motor control signal error) - Main motor obstructed 09/02/08
Zero X signal error - replace power supply unit. 09/02/08
NVram diagnostic error - Take two NVRams off old board and install on new board in correct order 09/02/08
Complete booklet beta patch upgrade as follows ; XKCEY - XP7ST - XT6UU - YNX0H 09/02/08
Complete booklet beta patch upgrade as follows ; XKCEY - XP7ST - XT6UU - YNX0H 09/02/08
Toner hopper motor error- M51 works - but when magenta pump 5804 - 48 - machine codes - Inspect 09/02/08
toner supply unit for binding
Enable single color - Set sp 5618 to 0 09/02/08
Refer to TSB D014 - 27 - New style ITB cleaning unit. 09/02/08
Engine startup error - LCT lift tray sensor was shorted 09/02/08
Pressure roller lift error 2 - Pressure roller lift sensor connection loose or broken 09/02/08
Pressure roller lift error 2 - Pressure roller lift sensor dirty or defective 09/02/08
Pressure roller lift error 2 - Pressure roller lift motor movement obstructed 09/02/08
Pressure roller lift error 2 - Pressure roller lift motor defective 09/02/08
Follow procedures outlined in TSB-037 09/02/08
Displays memory full when scaning to folder - Reset sp 5801-9 09/02/08
Fusing thermistor error 1 - Thermistor defective 09/02/08
Fusing thermistor error 1 - Thermistor connection defective 09/02/08
Fusing thermistor error 1 (end thermistor) - Thermistor disconnected 09/02/08
Fusing thermistor error 1 (end thermistor) - Thermistor dirty or defective 09/02/08
Disable CIS - in user tools Adjustments for operator SP 1911 to 0. 09/02/08
Execute process control: SP 3-820 and check results SP 3-821 09/02/08
Execute Line Position Adjustment: SP 2-111-200 and 2-111-001 and check results SP 2-187 09/02/08
Execute TD sensor intiailization: SP 3-801 09/02/08
Color Registration Error: Execute SP 5-998- 2 Color Mis-registration clear 09/02/08
European Custom Paper sizes: SP 5-024-001 0=Europe/Asia 1=US 09/02/08
Daylight savings time: SP 5-307-02 NA -300 09/02/08
Page or Development counts: SP 5-045-001 09/02/08
Reset fuser SC: SP 5-810-001 and power machine Off and On 09/02/08
Solution Text Updated
Shutter motor error: Check shutter for proper movement 09/02/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
First exit sensor lag error- Replace exit sensor. 09/03/08
How do I turn off config page from printing. Web into machine, default password sysadmin. 09/03/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
Laser synchronization detector error - Make sure CN344 on IPU PCB pluged in correctly (bad connection) 09/03/08
Laser synchronization detector error - Replaced front door safety switch 09/03/08
Laser synchronization detector error - Replace laser sync detect PCB 09/03/08
Laser synchronization detector error - Replace laser diode PCB 09/03/08
Exit sensor after jogging - Check or replace finsher exit sensor 09/03/08
Registration late - Clean or replace registration sensor 09/03/08
Tray 1 will not move from left to right - Replace AB033084 Timing Pulley - 15T 09/03/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
ADF copys in reverse order- Update ADF firmware to 1.19 or higher. 09/03/08
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
E8000 E7000 unable to print can ping - Suggest to enable LPR byte couting 09/03/08
Laser sync detect error- replace laser unit 09/03/08
Laser sync detect error- replace ozone filters 09/03/08
Laser sync detect error- Replace door switches 09/03/08
Laser sync detect error- Replace laser sync detect PCB 09/03/08
Laser sync detect error- Replace poloygon mirror motor 09/03/08
SD Card error- Replace SD card. 09/03/08
Back up address book with sp5846-051 09/03/08
ID sensor error 2- ID voltage = 5 V - Dirty or defective ID sensor 09/03/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
Finisher entrance sensor jam - Replace finisher entrance sensor. 09/03/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
Solution Text Updated
Reset web counter in sp1902-001 set to 0 and reboot. 09/03/08
Z-fold timing sensor error - Reseat Z fold timing sensor connector 09/03/08
Toner bottle unit error - Check toner near end sensor (in the toner bank) spring defective 09/03/08
Rreplace finsher shift tray motor and bracket 09/03/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
Communication error between BCU & ADF - Replace ADF main pcb 09/03/08
Exit sensor misfeed - Refer to TSB B234 - 029 for toner build up on guide plate 09/03/08
Exit sensor misfeed - Refer to TSB B234 - 029 for toner build up on guide plate 09/03/08
Run Tabs Face UP-Set copy on glass to face up, have no designation in paper trays and set the margin 09/03/08
adjust in edit image.
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
Encryption status shows status of encrytion function of the address book on the ldap server 09/03/08
Paper Position Sensor Slide Motor Error- Replace Motor. 09/03/08
Printer Configuration- Tray 2 Paper Size not supported: User tools> System Settings> Tray 2 paper size> 09/03/08
Change from 8.25x14 to correct size.
Fusing exit sensor jam - set 5958 - 45 09/03/08
Clean ADF sensors 09/03/08
Check platen cover sensor with SP 5-803-45 09/03/08
Check DF position sensor with SP 5-803-38 09/03/08
Check DF original set sensor with SP 5-803-40 09/03/08
Empty or replace waste toner bottle 09/03/08
Test or replace used toner bottle motor 09/03/08
Test or replace used toner overflow sensor 09/03/08
Modify SP 2926-3 (amount of prints after used toner indication) 09/03/08
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
Set SP4-100-1 to 1 09/03/08
Pressure arm was bumping into case - Replace Master ejection case assembly - PN C2653407 09/03/08
Pressure arm was bumping into case - Replace Master ejection case assembly - PN C2653407 09/03/08
Pressure arm was bumping into case - Replace Master ejection case assembly - PN C2653407 09/03/08
No communication from one location - Turn off ECM-Set fax sp 1104-002 bit 0 to 0 and reboot. 09/03/08
Fan Motor Error- check M59,M60,M61 & M62 connections - Developer Intake Fans 09/03/08
Solution Text Updated
To enable an external key counter device set SP 5113-001 to 2 & set user tools for external charge 09/03/08
management.
Wireless option type N-not supported need B582 5900 PCB:Wireless-Adapter & G813 5461 09/03/08
Card:WLAN:XI330:NA for this model.
Set sp 5985-001 and sp 5985-002 to 1 and reboot. 09/03/08
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
LDAP timeout for search suggest sp 5846-10 select time. 09/03/08
Printing - No operation with BK5010 installed-make sure finsher interupt switch is off 09/03/08
Reseat 256 MB DIMMs on controller PCB. 09/03/08
Controller start up error - Reseat all connections on motherboard and controller pcb 09/03/08
Cover interposer firmware that supports BC 3.5 is V2.050:32 09/03/08
Firmware update procedure: Use a parallel cable and Copy /B Filename.upd lpt1 in Command prompt. 09/03/08
FSM p5-90
Toner Saving Mode: Menu/Set> Enable> Menu/Set> Stop 09/03/08
Sleep Timer (energy saver): Menu/Set> 162> Select 1- 99> Menu/Set> Stop 09/03/08
Mode Timer (function reset): Menu/Set> 11> Select OFF/0/30 sec /1/2/5 min> Menu/Set> Stop 09/03/08
Ring Volume: Menu/Set> 141> Select Low/Med/Hi/ Off> Menu/Set> Stop 09/03/08
Beeper Volume: Menu/Set> 142> Select Low/Med/Hi/ Off> Menu/Set> Stop 09/03/08
Speaker Volume: Menu/Set> 143> Select Low/Med/Hi/ Off> Menu/Set> Stop 09/03/08
Daylight Savings Time: Menu/Set> 15> ON/Off> Menu/Set> Stop 09/03/08
Station Id Time: Menu/Set> 03> Fax #> Menu/Set> Phone #> Menu/Set> Company Name> Menu/Set> 09/03/08
Stop
Date/Time: Menu/Set> 02> Year> Menu/Set> Month> Menu/Set> Day> Menu/Set> Time 24 hr format> 09/03/08
Menu/Set> Stop
Error Alarm : SP 5-505-001 0 =Off 09/03/08
Destination/Country code : SP 5-8-08-001 4=US 09/03/08
Charge AC bias error: Replace PCU for magenta 09/03/08
Charge AC bias error: Replace the drum positioning plate 09/03/08
Charge AC bias error: Replace high voltage power 1 09/03/08
Confirm Dip switch setting: Normal = Switch 1 on/ 6- 8 off 09/03/08
Scanner does not move :Test via Demonstration mode: Dip switch setting: = sw 1- 7 Off and 8 On> Set 09/03/08
rotary dial to 0 or 1
ADF does not move :Test via Demonstration mode: Dip switch setting: = sw 1- 7 Off and 8 On> Set rotary 09/03/08
dial to 3/4 or 8
IP address installation: Menu> Networks Settings> Yes> Machine IP> Yes> Auto/Specifiy> Yes> 09/03/08
Adjustment procedure - C/M 1993 C/S 5 x's and then the # key 09/04/08
Solution Text Updated
Can not collate from application. Turn off collate on application software 09/04/08
BCU to ADF communication break- Replace adf cables. 09/04/08
Software error 2 ECU- reflash machine firmware 09/04/08
Transfer error code Check transfer harness that goes to main pcb for open wires 09/04/08
Fusing lamp overheat error : Defective MCU 09/04/08
NVRAM error : Defective NVRAM 09/04/08
NVRAM error : NVRAM installed incorrectly 09/04/08
Can not collate from application. Turn off collate on application software 09/04/08
B700/SR4000 Entrance sensor jam - Update firmware to V3.18 09/04/08
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Can not collate from application. Turn off collate on application software 09/04/08
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Image distorted - replace I.P.U. board 09/04/08
Sub scan motor error : Defective sub scan encoder sensor 09/04/08
Sub scan motor error : Defective sub scan motor 09/04/08
Exposure lamp error : Defective exposure lamp 09/04/08
Exposure lamp error : Defective lamp stabilizer 09/04/08
Exposure lamp error : Defective exposure lamp harness 09/04/08
Scanner home position error : Defective BCU 09/04/08
Scanner home position error : Defective scanner motor 09/04/08
Scanner home position error : Defective scanner motor harness 09/04/08
Scanner home position error : Defective scanner home position sensor 09/04/08
Scanner home position error : Defective scanner home position sensor 09/04/08
Scanner home position error : Defective scanner motor 09/04/08
Scanner home position error : Defective BCU 09/04/08
Background-dirty - check SP 4-685, 4-686, 4-687 if at 240 default reset back to Factory Data Sheet 09/04/08
Can not collate from application. Turn off collate on application software 09/04/08
Refer to Bulletin #2R for B830 finisher. 09/04/08
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Can not collate from application. Turn off collate on application software 09/04/08
Tray 1 lift error, Return spring for lift solenoid is broken. 09/04/08
Solution Text Updated
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
E32 or E44 refer to Tech Pub 81 09/04/08
SD card in lock position - to lock lever should be to the contact side 09/04/08
Romdata folder, prefix on the firmware refer to section 5.1.11 firmware update procedure do not put all 09/04/08
the fw in the same folder
Use top SD Card Service Slot to load firmware 09/04/08
Can not collate from application. Turn off collate on application software 09/04/08
Developer fill failed -make sure transfer unit handle is down and door closed 09/04/08
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Can not collate from application. Turn off collate on application software 09/04/08
image shifting when scanning to folder - sp5801-9 09/04/08
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Locked print job doesnt work in post script driver. Uncheck "Enable advanced printing features" for 09/04/08
usercodes.
Polygonal motor syncronization error : Defective polygonal motor 09/04/08
Dark Potential correction- clean replace potential sensor 09/05/08
WIM login reset sp 5828-074 Delete Password 09/05/08
Jobs disappear at machine Unauthorized access: User codes for print active, disable or input a code in the 09/05/08
print driver properties
TAN Activation website: Rspfiles.com 09/05/08
NCU Parameter 6 SP 2-103-07 set to 1 but rings 8 times: Reception Mode set to Auto Switch, Change to 09/05/08
Auto Mode
fiery displays now loading, reversed interface cable (marked). 09/05/08
Check rear connector for paper or damage 09/05/08
dark magenta image with RPCS driver, sp 5801-08 printer application 09/05/08
Image repeats - format HDD 09/05/08
Can't dial fax numbers manually - User Tools, System Settings, Admin Tools, Extended Security, turn off 09/05/08
restrict destinations
fusing rotation error - new sensor TSB#008 p/n - AW020190 09/05/08
reset tray with 11x17 tray installed- replace short connector on left side 09/05/08
TAN Activation website: Rspfiles.com 09/05/08
Stamp download not working - Install HDD then format, reboot. Execute SP5 853 then reboot. 09/05/08
Adjusting Alarm volume: Menu> Ok> Machine Settings> Ok> Speaker Volume> Ok> Alarm 09/05/08
Adjusting Job End volume: Menu> Ok> Machine Settings> Ok> Speaker Volume> Ok> Job End 09/05/08
Adjusting Job Error volume: Menu> Ok> Machine Settings> Ok> Speaker Volume> Ok> Job Error 09/05/08
Color Registration: Menu> Ok> Machine Settings> Ok> Color Reg> 09/05/08
Transfer Belt cleaning: Menu> Ok> Machine Settings> Ok> TB Clean 09/05/08
Toner save mode: Menu> Ok> Machine Settings> Ok> Toner save. 09/05/08
Supply Information: Menu> Ok> Machine Settings> Ok> Supply info. 09/05/08
Auto Continue: Menu> Ok> Machine Settings> Ok> Auto Continue. 09/05/08
Paper size and type: Menu> Ok> Machine Settings> Ok> Paper Setting 09/05/08
Error 10-40 IP Address not stored: Input IP address User tools> Key Op Tools> Network> TCP IP> IP 09/05/08
Address
Error 10-45 DNS address not stored: Input DNS address User tools> Key Op Tools> Network> TCP IP> DNS 09/05/08
Address
Error 10-46 DNS server not found: Confirm DNS address User tools> Key Op Tools> Network> TCP IP> DNS 09/05/08
Address
Error 10-60 POP server not registered: Input POP address User tools> Key Op Tools> Network> Mail> POP 09/05/08
Error 10-61 POP server not found: Confirm POP address User tools> Key Op Tools> Network> Mail> POP 09/05/08
Error 10-62 POP server log in disabled: Confirm POP User credentials User tools> Key Op Tools> 09/05/08
Network> Mail> POP
Error 10-70 SMTP server address missing: Input SMTP address User tools> Key Op Tools> Network> 09/05/08
Mail> SMTP
Error 10-73 SMTP server not found: Confirm SMTP address User tools> Key Op Tools> Network> Mail> 09/05/08
SMTP
Error 10-74 Email address not stored: Input email address User tools> Key Op Tools> Network> Mail> 09/05/08
SMTP> Mail Address
Error 10-75 Email address too long: Modify email address User tools> Key Op Tools> Network> Mail> 09/05/08
SMTP> Mail Address
TX Modem Speed adjustment: G3 Bit switch 05 Bit 0,1,2,3 09/05/08
RX Modem Speed adjustment: G3 Bit switch 06 Bit 0,1,2,3 09/05/08
Broadcast faxing: Set document> Adjust settings> Broadcast> Enter number or one touch> 1. additional 09/05/08
number 2. to finish.
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08
Solution Text Updated
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08
Image defect from particular user - PDF opened in third party conversion software by scan soft. 09/08/08
Divide and send email function - Refer to Facts Line bulletin # FL 18 - 1/1/2003. 09/08/08
Does fiery support user codes - No 09/08/08
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08
Divide and send email function - Refer to Facts Line bulletin # FL 18 - 1/1/2003. 09/08/08
Preform sp 6-109 ADF motor speed adj 09/08/08
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08
Divide and send email function - Refer to Facts Line bulletin # FL 18 - 1/1/2003. 09/08/08
LD beam pitch error - perform SP2-109 #8 first and then #3 and #4 and see if board moves. 09/08/08
Ink temp more than 61 degrees C - check or replace drum thermistor 09/08/08
Heating roller thermistor (center) error 3 - Triac was shorted , removed wire ties at rear fusing 09/08/08
connectors and re tie
LDAP timeout for search, Set SP5846-10 to select time. 09/08/08
Enable SP-mode 5985-001-002 09/08/08
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08
Divide and send email function - Refer to Facts Line bulletin # FL 18 - 1/1/2003. 09/08/08
Solution Text Updated
Unable to do duplex from RPCS driver - Program paper sizes in the RPCS driver under tray paper settings. 09/08/08
Divide and send email function - Refer to Facts Line bulletin # FL 18 - 1/1/2003. 09/08/08
Black level detection error : Defective SBU 09/09/08
Black level detection error : Defective IPU 09/09/08
Black level detection error : Defective BCU 09/09/08
White level detection error : Defective exposure lamp 09/09/08
White level detection error : Defective lamp stabilizer 09/09/08
White level detection error : Defective SBU 09/09/08
White level detection error : Defective IPU 09/09/08
White level detection error : Defective BCU 09/09/08
SBU communication error : Defective BCU 09/09/08
SBU communication error : Defective IPU 09/09/08
SBU communication error : Defective SBU 09/09/08
IPU error : Defective IPU 09/09/08
IPU error : Defective BCU 09/09/08
IPU error : Defective SBU 09/09/08
Copy data security unit error : Defective copy data security unit 09/09/08
Copy data security unit error : Reinstall copy data security unit 09/09/08
Maintenance unit home position error : Defective maintenance unit home position sensor 09/09/08
Maintenance unit home position error : Defective maintenance unit drive motor 09/09/08
Main scan encoder signal error : Defective main scan encoder 09/09/08
Main scan encoder signal error : Defective main scan encoder sensor 09/09/08
Main scan encoder signal error : Defective main scan drive motor 09/09/08
Tray 2 feed error : Defective tray lift motor 09/09/08
Tray 2 feed error : Defective tray lift sensor 09/09/08
Tray 3 feed error : Defective tray lift sensor 09/09/08
Tray 3 feed error : Defective tray lift motor 09/09/08
Paper feed motor lock error (PFU) : Defective paper feed motor 09/09/08
Charge bias leak : Defective charge roller 09/09/08
Charge bias leak : Defective HVPS 09/09/08
Ink head temperature error : Defective ink head temperature sensor 09/09/08
Ink head temperature error : Check CN138 09/09/08
Mechanical counter error : Defective mechanical counter 09/09/08
Solution Text Updated
Mechanical counter error : Disconnected mechanical counter 09/09/08
ADF - BCU communication error : Defective ADF main board 09/09/08
ADF - BCU communication error : Defective BCU 09/09/08
Memory address command error : Defective BCU 09/09/08
Memory address command error : Defective controller 09/09/08
Other system Service Code - Controller defective 09/09/08
Other system Service Code - Remove all options, one may cause the code 09/09/08
Net file error with desktop binder - controller defective 09/09/08
Net file error with desktop binder - Software defective 09/09/08
Printer error - controller defective 09/09/08
Printer error - software defective 09/09/08
External controller down error - Check harness and connections 09/09/08
External controller down error - Check Fiery 09/09/08
External controller error 5 - Check Fiery 09/09/08
External controller error 5 - Check harness and connections 09/09/08
External controller error 4 - Check Fiery 09/09/08
External controller error 4 - Check harness and connections 09/09/08
External controller error 3 - Check Fiery 09/09/08
External controller error 3 - Check harness and connections 09/09/08
External controller error 2 - Check Fiery 09/09/08
External controller error 2 - Check harness and connections 09/09/08
External controller error 1 - Check Fiery 09/09/08
External controller error 1 - Check harness and connections 09/09/08
Mechanical counter error 2 - counter defective 09/09/08
Mechanical counter error 2 - check harness and connections 09/09/08
Mechanical counter error 2 - check for 24v loss. 09/09/08
Mechanical counter error 1 - counter defective 09/09/08
Mechanical counter error 1 - check harness and connections 09/09/08
Mechanical counter error 1 - check for loss of 24v 09/09/08
Delete all, DOS error 2 - reload Data Overwrite Security unit D377 09/09/08
Delete all, DOS error 2 - Hard drive defective 09/09/08
Delete all, DOS error 1 - reload Data Overwrite Security unit D377 09/09/08
Delete all, DOS error 1 - HDD defective 09/09/08
Address book error - reload firmware 09/09/08
Solution Text Updated
SD card error 3, card access - SD card defective 09/09/08
SD card error 3, card access - SD card not inserted correctly 09/09/08
SD card error 3, card access - Controller defective 09/09/08
SD card error 2 - SD card removed while machine was on. Reinstall card and reboot. 09/09/08
SD card error 2, card removed - controller defective 09/09/08
HDD data error - Hard drive defective 09/09/08
HDD data read error - Hard drive defective 09/09/08
HDD retry error - Hard drive defective 09/09/08
HDD retry error - Hard drive power lost, check power supply 09/09/08
HDD retry error - check harness and connections 09/09/08
HDD retry error - controller defective 09/09/08
Cannot program paper sizes from menu: Standard paper sizes are determined by paper tray 09/09/08
configuration. Custom sizes can be applied using the menu.
Development leak current detected error: Replace AIO cartridge 09/09/08
Development leak current detected error: Replace HV Power Supply 09/09/08
no finsher installed set SP 6-101 to 0 09/10/08
Tray 7 jam - Update all firmware 09/10/08
Add toner with clicking: Remove toner cartridge, cover port and agitate or replace. 09/10/08
Add toner: Check Vsp/Vsg. SP 3103 Reference 4/4.00 +/- 09/10/08
Admin Authentication Log In: admin /No password 09/10/08
Admin Authentication password change: supervisor/No password> System settings> Administrator Tools> 09/10/08
Program Change admin password
Magenta TD initialization only error - check female plug for damage 09/10/08
Replace R14 chip on GBC main pcb 09/10/08
To turn off confirmation reports, set User Parameter switch 03 bits 0 & 5 = 0, reboot copier 09/10/08
Memory setting error - motherboard defective 09/10/08
Transfer roller leak detected = transfer belt lift clutch defective 09/10/08
Fusing overheat error (hardware) = Replace Power Supply 09/10/08
LD unit beam pitch error = do SP 2-109-8 Beam Pitch Data Reset before SP 2-109-3 and SP 2-109-4 09/10/08
Scanner HP sensor does not turn OFF = check/clean/replace scanner HP sensor 09/10/08
Scanner HP sensor does not turn OFF = replace harness between scanner HP sensor and SIB board 09/10/08
Scanner HP sensor does not turn OFF = scanner wire, timing belt, pulley, or carriage defective 09/10/08
SBU auto adjust failed = Exposure lamp defective 09/10/08
SBU auto adjust failed = Lamp stabilizer defective 09/10/08
SBU auto adjust failed = Lamp stabilizer connection loose, disconnected or damaged 09/10/08
SBU auto adjust failed = White plate dirty/scratched or misaligned 09/10/08
SBU auto adjust failed = Scanner mirror or scanner lens out of position or dirty 09/10/08
SBU auto adjust failed = SBU defective 09/10/08
SBU auto adjust failed = BICU defective 09/10/08
SBU auto adjust failed = SIB defective 09/10/08
SBU auto adjust failed = Harness connections between SIB and SBU loose, disconnected, or damaged. 09/10/08
Solution Text Updated
SBU comm error = Flat film or harness connectors between the SBU and SIB are loose, disconnected, or 09/10/08
damaged
SBU comm error = Replace SBU 09/10/08
SBU comm error = Replace BICU 09/10/08
Copy Data Security Unit error = card not installed or installed incorrectly 09/10/08
Copy Data Security Unit error = card incorrect, uses Type A edp# 412320 Product Code B770 09/10/08
Charge roller current leak = Charge roller damaged 09/10/08
Charge roller current leak = HVPS board defective 09/10/08
Charge roller current leak = PCU harness defective or disconnected 09/10/08
Charge roller current at max = check/clean and reinitialize ID sensor 09/10/08
F-Gate no laser writing error = BICU board defective 09/10/08
F-Gate no laser writing error = check harness between controller and BICU 09/10/08
Laser Sync Detect error - Laser synchronization board connectors loose, disconnected, or damaged 09/10/08
Polygon motor error: Time out with the polygon motor inactivated: Disconnected cable from the polygon 09/11/08
motor drive
Controller error 91, an auto job reset occurred on the operation panel or web image monitor 09/11/08
Heating lamp error: Deformed thermistor 09/11/08
Heating lamp error: Thermistor coming off 09/11/08
Heating lamp error: Defective fusing lamp 09/11/08
Scan to email fails "helo" error: Confirm Valid DNS server/Host Name/ Domain are installed. 09/11/08
Change speaker volume: Press Menu until Speaker/Volume on display, press enter, adjust volumes, then 09/11/08
hit enter to save
Adjusting alarm sound: Press menu until sound/volume is displayed> scroll arrows to alarm volume> 09/11/08
Press enter> scroll arrows to Low,Med,High or Off> press enter> press clear/stop
Adjusting On hook volume: Press onhook> Dialtone should be heard> scroll arrows to appropriate 09/11/08
volume> press clear/stop
Adjusting Handset volume: Pick up hanset> Confirm dialtone> scroll arrows to appropriate volume> press 09/11/08
clear/stop
Solution Text Updated
Enabling Energy saver: Press menu until machine settings> scroll arrows to Power saver> press enter> set 09/11/08
to on> press enter> scroll arrows to time 5,10,15,30,45> press enter> press clear/stop
HDD email RX error - format with SP5-832-007 09/12/08
Network file error - format with SP5-832, if it fails replace HDD 09/12/08
HDD address book error - intialize address book with SP5-846-50 09/12/08
Finisher stack feed-out motor error = Stack feed-out HP sensor defective 09/12/08
Finisher stack feed-out motor error = Stack feed-out motor overload 09/12/08
Solution Text Updated
Finisher stack feed-out motor error = Stack feed-out motor defective 09/12/08
Finisher shift tray 1 lift motor error = Shift tray lift motor defective or overloaded 09/12/08
Finisher stapler rotation motor error = Stapler rotation motor defective or overloaded 09/12/08
Finisher stapler rotation motor error = Stapler rotation motor connection loose or connector defective 09/12/08
Controller to Operational panel communication error: Loose or damaged Operation Panel connections 09/12/08
Controller to Operational panel communication error: Defective Operation Panel board 09/12/08
Tandem tray rear fence motor error - Paper or other obstacle trapped between tray and motor 09/15/08
Tandem tray rear fence motor error - Motor mechanical overload due to obstruction 09/15/08
Tandem tray rear fence motor error - Return sensor or HP sensor defective or dirty 09/15/08
LCT tray error: B473/D350 - Tray lift motor harness, disconnected, loose, or defective 09/15/08
Solution Text Updated
LCT tray error: B473/D350 - Tray lift motor defective 09/15/08
LCT tray error: B473/D350 - Lift sensor defective or disconnected 09/15/08
LCT tray error: B473/D350 - Pick-up solenoid defective or disconnected 09/15/08
LCT tray error: B473/D350 - Paper end sensor defective 09/15/08
Duplex jogger motor error 1 - Jogger fence motor defective or poor connection 09/15/08
Duplex jogger motor error 1 - Paper or other obstacle interfering with operation of the sensors or 09/15/08
Duplex jogger motor error 1 - Paper or other obstacle interfering with operation of the sensors or motor 09/15/08
Duplex jogger motor error 1 - Return sensor or HP sensor defective, dirty, or disconnected 09/15/08
Duplex jogger motor error 1 - Paper or other obstacle has jammed mechanism 09/15/08
Duplex jogger motor error 1 - HP sensor connector disconnected or defective 09/15/08
Duplex jogger motor error 1 - HP sensor defective 09/15/08
Duplex jogger motor error 2 - Jogger fence motor defective or poor connection 09/15/08
Duplex jogger motor error 2 - Paper or other obstacle interfering with operation of the sensors or motor 09/15/08
Duplex jogger motor error 2 - Return sensor or HP sensor defective, dirty, or disconnected 09/15/08
Duplex jogger motor error 2 - Paper or other obstacle has jammed mechanism 09/15/08
Duplex jogger motor error 2 - HP sensor connector disconnected or defective 09/15/08
Duplex jogger motor error 2 - HP sensor defective 09/15/08
Fusing cooling fan error - Fan harness disconnected or damaged 09/15/08
Fusing cooling fan error - Fan blocked by an obstruction 09/15/08
Fusing cooling fan error - Fan damaged 09/15/08
Fusing fan error: Front - Fan harness disconnected or damaged 09/15/08
Fusing fan error: Front - Fan blocked by an obstruction 09/15/08
Fusing fan error: Front - Fan damaged 09/15/08
Controller fan error - Fan harness disconnected or damaged 09/15/08
Controller fan error - Fan blocked by an obstruction 09/15/08
Controller fan error - Fan damaged 09/15/08
Fusing unit suction fan error - Fan blocked by an obstruction 09/15/08
Fusing unit suction fan error - Fan damaged 09/15/08
Duplex unit fan error - Fan harness disconnected or damaged 09/15/08
Duplex unit fan error - Duplex Unit fan obstructed 09/15/08
Duplex unit fan error - Fuser unit connector has paper obstruction 09/15/08
Development Intake Fan Error: Y - Fan damaged 09/15/08
Solution Text Updated
Development Intake Fan Error: Y - Fan blocked by an obstruction 09/15/08
Development Intake Fan Error: Y - Fan harness disconnected or damaged 09/15/08
Fusing/exit motor error - Check inside the fusing unit for any obstructions 09/15/08
Fusing/exit motor error - Motor harness loose, broken or defective 09/15/08
Fusing/exit motor error - Motor or its driver board defective 09/15/08
Heating roller thermistor (center) error 1 - Thermistor harness connection loose, disconnected or 09/15/08
defective
Heating roller thermistor (center) error 1 - Thermistor installed incorrectly 09/15/08
Heating roller thermistor (center) error 1 - Thermistor defective 09/15/08
Heating roller thermistor (center) error 2 - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller thermistor (center) error 2 - TRIAC short, AC drive board defective 09/15/08
Heating roller thermistor (center) error 2 - VBCU defective 09/15/08
Heating roller thermistor (center) error 1 - Do SP5810 to cancel the SC fusing code 09/15/08
Download error - Cycle the machine off/on and retry 09/15/08
Download error - Replace SD card 09/15/08
Download error - Check SD card for proper folder/file placement 09/15/08
Zero cross error - Do SP5810 to cancel the SC fusing code 09/15/08
Zero cross error - Electrical noise on the power supply line 09/15/08
Zero cross error - Fusing relay damaged, replace the AC drive board 09/15/08
Heating roller thermistor (center): software error - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller thermistor (center): software error - TRIAC short, AC drive board defective 09/15/08
Heating roller thermistor (center): software error - VBCU defective 09/15/08
Heating roller thermistor 3 (side): hardware error - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller thermistor 3 (side): hardware error - TRIAC short, AC drive board defective 09/15/08
Heating roller thermistor 3 (side): hardware error - VBCU defective 09/15/08
Pressure roller thermistor error 1 - Do SP5810 to cancel the SC fusing code 09/15/08
Pressure roller thermistor error 1 - Loose connection of the pressure roller thermistor 09/15/08
Pressure roller thermistor error 1 - Thermistor positioned incorrectly 09/15/08
Pressure roller thermistor error 1 - Defective pressure roller thermistor 09/15/08
Heating roller non-contact thermistor error 2 - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller non-contact thermistor error 2 - Defective hot roller thermistor 09/15/08
Heating roller non-contact thermistor error 2 - Heating roller disconnected or defective 09/15/08
Heating roller non-contact thermistor error 3 - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller non-contact thermistor error 3 - TRIAC short, AC drive board defective 09/15/08
Solution Text Updated
Heating roller non-contact thermistor error 3 - VBCU defective 09/15/08
Heating roller non-contact thermistor error 3 - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller non-contact thermistor error 3 - TRIAC short, AC drive board defective 09/15/08
Heating roller non-contact thermistor error 3 - VBCU defective 09/15/08
Heating roller fusing lamp on error - Do SP5810 to cancel the SC fusing code 09/15/08
Heating roller fusing lamp on error - Thermistor damaged, or out of position 09/15/08
Heating roller fusing lamp on error - Fusing lamp disconnected or broken 09/15/08
Development intake fan error - Fan harness loose, broken or defective 09/15/08
Development intake fan error - Fan overload due to physical obstruction 09/15/08
Development intake fan error - Fan motor defective 09/15/08
Ozone exhaust fan (FC) error - Fan harness loose, broken or defective 09/15/08
Ozone exhaust fan (FC) error - Fan overload due to physical obstruction 09/15/08
Ozone exhaust fan (FC) error - Fan motor defective 09/15/08
Tray 1 lift motor error - Motor harness loose, broken or defective 09/15/08
Tray 1 lift motor error - Motor overload due to an obstruction 09/15/08
Tray 1 lift motor error - Motor defective 09/15/08
ARDF communication error - ARDF disconnected 09/15/08
ARDF communication error - VBCU board harness disconnected or defective 09/15/08
ARDF communication error - VBCU board defective 09/15/08
ARDF communication error - Noise from the power supply line 09/15/08
ARDF communication error - ARDF defective 09/15/08
Mailbox-to-Finisher communication error - Connection cable between mailbox and finisher disconnected 09/15/08
or defective
Mailbox-to-Finisher communication error - Finisher main board defective 09/15/08
Mailbox-to-Finisher communication error - VBCU defective 09/15/08
Mailbox-to-Finisher communication error - PSU defective 09/15/08
Stack plate center motor error 2 B830 - Center stack plate HP sensor defective 09/15/08
Stack plate center motor error 2 B830 - Motor defective 09/15/08
Stack plate center motor error 2 B830 - motor drive bound 09/15/08
Stack plate center motor error 2 B830 - Finisher main board defective 09/15/08
Stack plate center motor error 2 B830 - check harness and connections 09/15/08
Stack plate center motor error 1 B830 - HP sensor defective 09/15/08
Stack plate center motor error 1 B830 - Motor defective 09/15/08
Stack plate center motor error 1 B830 - motor drive bound 09/15/08
Solution Text Updated
Stack plate center motor error 1 B830 - finisher main board defective 09/15/08
Stack plate center motor error 1 B830 - check harness and connections 09/15/08
Feed out belt motor error D373/B830 - HP sensor defective 09/15/08
Feed out belt motor error D373/B830 - Motor defective 09/15/08
Feed out belt motor error D373/B830 - Motor drive bound 09/15/08
Feed out belt motor error D373/B830 - Booklet finisher main board defective 09/15/08
Feed out belt motor error D373/B830 - Check harness and connections 09/15/08
Booklet stapler motor error 2 - Rear motor defective 09/15/08
Booklet stapler motor error 2 - Rear motor drive bound 09/15/08
Booklet stapler motor error 2 - check harness and connections 09/15/08
Booklet stapler motor error 1 - Front motor drive bound 09/15/08
Booklet stapler motor error 1 - front motor defective 09/15/08
Booklet stapler motor error 1 - check harness and connections 09/15/08
Finisher stapler movement error - Stapler movement motor defective 09/15/08
Finisher stapler movement error - HP sensor defective 09/15/08
Finisher stapler movement error - motor drive bound 09/15/08
Finisher stapler movement error - Finisher main board defective 09/15/08
Finisher stapler movement error - check harness and connections 09/15/08
Finisher corner stapler rotation motor error - rotation HP sensor defective 09/15/08
Finisher corner stapler rotation motor error - motor defective 09/15/08
Finisher corner stapler rotation motor error - motor drive bound 09/15/08
Finisher corner stapler rotation motor error - finisher main board defective 09/15/08
Finisher corner stapler rotation motor error - check harness and connections 09/15/08
Finisher corner stapler motor error B830 - Staple jam 09/15/08
Finisher corner stapler motor error B830 - Number of pages exceeds staple limit 09/15/08
Finisher corner stapler motor error B830 - motor defective 09/15/08
Finisher corner stapler motor error B830 - check harness and connections 09/15/08
Finisher corner stapler motor error B830 - finisher main board defective 09/15/08
Optional Memory Dimm error - reseat or replace memory dimm 09/15/08
EB135ex fiery is available for this model - PS Drivers will be posted on Ricoh USA soon - Please use B234 09/15/08
Fiery driver as a Temp. solution - *DB updated 09/15/2008
Paper Settings in menu are international sizes only: Correct, US paper size are determined by the 09/15/08
wheel/sensor combo on the paper tray.
Incorrect serial number: Input the correct product number with SP 5-811-001 09/15/08
Missing fonts when printing - Suggest to perform sp 5832-5 print font format and reboot copier 09/16/08
Solution Text Updated
BCU - Finisher Communication error - Check finisher main harness 09/16/08
Format HDD. 09/16/08
Missing fonts when printing - Suggest to perform sp 5832-5 print font format and reboot copier 09/16/08
Missing fonts when printing - Suggest to perform sp 5832-5 print font format and reboot copier 09/16/08
Missing fonts when printing - Suggest to perform sp 5832-5 print font format and reboot copier 09/16/08
Pre stack junction gate motor error B830 - motor drive bound 09/16/08
Pressure roller thermistor error 2 - Pressure roller thermistor harness loose, disconnected or defective 09/16/08
SMB Scans failing: Confirm correct scan file path , use IP address instead of computer name 09/17/08
SMB Scans failing: Confirm correct User login= (Domain or workgroup)/ User name and PC password 09/17/08
To increase the maximum length of paper supported thru bypass - Set sp 5150 to on 09/18/08
Staples out of line - Packing material not removed 09/18/08
To increase the maximum length of paper supported thru bypass - Set sp 5150 to on 09/18/08
ID sensor errors - see TSB # 16 and # 25 09/18/08
ID sensor errors - see TSB #027 for newer style sensor guide plate, check s/n cut in. 09/18/08
SP1-104-017 (default is 5) 09/18/08
To increase the maximum length of paper supported thru bypass - Set sp 5150 to on 09/18/08
Watchdog error - replace HDD 09/18/08
Perform SP 5801-11, clear NCS settings 09/18/08
NUMBER OF DIALING ATTEMPTS NEED TO BE CHANGED : SP1-104-017 (default is 5) 09/18/08
Enable / Disable Web feature - use SP5-828-91 set to 1 to turn on Web operation 09/18/08
To increase the maximum length of paper supported thru bypass - Set sp 5150 to on 09/18/08
Solution Text Updated
To change page number display sp 5227-200 change to display on 09/18/08
Exposure lamp error - Exposure lamp defective 09/18/08
Exposure lamp error - Lamp stabilizer defective 09/18/08
Exposure lamp error - MCU defective 09/18/08
Exposure lamp error - SBU defective 09/18/08
Exposure lamp error - Mirrors or white plate dirty 09/18/08
Exposure lamp error - Mirrors out of position 09/18/08
Scanner HP sensor error 1 - Sensor defective 09/18/08
Scanner HP sensor error 1 - MCU defective 09/18/08
Scanner HP sensor error 1 - Scanner motor defective 09/18/08
Scanner HP sensor error 1 - check harness and connections 09/18/08
Scanner HP sensor error 1 - timing belt, wire, pulleys or carriage out of position 09/18/08
Scanner HP sensor error 2 - Check harness and connections 09/18/08
Scanner HP sensor error 2 - MCU defective 09/18/08
Scanner HP sensor error 2 - Scanner motor defective 09/18/08
Scanner HP sensor error 2 - timing belt, pulleys wire or carriage out of position 09/18/08
Encoder signal error - Scanner motor defective 09/18/08
Encoder signal error - MCU defective 09/18/08
Encoder signal error - PSU-E defective 09/18/08
Encoder signal error - Check harness and connections 09/18/08
Scanner motor error 1 - Check harness and connections 09/18/08
Scanner motor error 1 - MCU board defective 09/18/08
Scanner motor error 1 - Motor defective 09/18/08
Scanner motor error 1 - Motor drive bound 09/18/08
Scanner motor error 2 - Motor drive bound 09/18/08
Scanner motor error 2 - Motor defective 09/18/08
Scanner motor error 2 - MCU defective 09/18/08
Scanner motor error 2 - Check harness and connections 09/18/08
Scanner motor error 3 - Check harness and connections 09/18/08
Scanner motor error 3 - MCU defective 09/18/08
Scanner motor error 3 - Scanner motor defective 09/18/08
Scanner motor error 4 - Scanner motor defective 09/18/08
Scanner motor error 4 - motor drive bound 09/18/08
Scanner motor error 4 - PSU Eb board defective 09/18/08
Solution Text Updated
Scanner motor error 4 - MCU defective 09/18/08
Scanner motor error 5 - MCU defective 09/18/08
Scanner motor error 5 - PSU-Eb defective 09/18/08
Scanner motor error 5 - motor defective 09/18/08
Scanner motor error 5 - motor drive bound 09/18/08
Scanner motor error 5 - check harness and connections 09/18/08
Black level detection error - SBU defective 09/18/08
Black level detection error - IPU defective 09/18/08
Black level detection error - BCU defective 09/18/08
Black level detection error - Check harness and connections 09/18/08
White level detection error - Check harness and connections 09/18/08
White level detection error - BCU defective 09/18/08
White level detection error - IPU defective 09/18/08
White level detection error - SBU defective 09/18/08
White level detection error - White plate diry, miosture or defective 09/18/08
SBU error 1 - SBU defective 09/18/08
SBU error 1 - IPU defective 09/18/08
SBU error 1 - BCU defective 09/18/08
SBU error 1 - White plate dirty or defective 09/18/08
SBU error 1 - Mirrors dirty or out of position 09/18/08
Scanner motor error 4 - Check harness and connections 09/18/08
SBU error 2 - SBU defective 09/18/08
SBU error 2 - BCU defective 09/18/08
SBU error 2 - check harness and connections 09/18/08
IPU error - IPU defective 09/18/08
IPU error - Check harness and connections SBU to IPU 09/18/08
Illegal copy data security error - Data security for copying must be off before ICIB-2 is removed. 09/18/08
UT>SS>AT>next>data sec for copy> set to off
Scanner motor speer error 2 - Replace scanner h.p. sensor harness. Part # B0987607. 09/19/08
Machine is taking too long to start jobs when in sort mode - reformat HHD 09/19/08
SP Mode 5917 for GPC counter should be 0. 09/19/08
adf jam problem , adf speed sensor not rotating 09/19/08
Auto sort mode - enable in user tools - Copier document server features - input output 09/19/08
Prints distorted images - clear with SP5-801-8 09/19/08
Solution Text Updated
All internal trays jam - Reconnect paper feed motor connection. 09/19/08
Scan to folder image shrinks - Perform SP 5801-9 scanning applications reset 09/19/08
Toner collection motor error - Replace BCU pcb 09/19/08
Add ink condition - Check press roller is coming up in contact with drum 09/19/08
Toner collection motor error - Clean out waste toner collection coil 09/19/08
Download dysfunction 3 - Press clear modes key, then 1,4,3 and clear/stop 3 times then reboot 09/19/08
ARP storms causing SC 670 - SC 818 - SC 991 - Upgrade System firmware - (Beta as of 9/12/2008) 09/19/08
Telenet into machine ad turn SSDP down 09/19/08
Inspect Dock position sensor and actuator ( lower front post sensor ) 09/19/08
Stack feed out belt HP sensor error- Replace stack feed out belt HP sensor 09/19/08
Stack feed out belt HP sensor error- Check finisher staple tray paper flattener operation. 09/19/08
Download firmware version 1.020. 09/19/08
Duplex Inverter jam, check inverter junction gate - worn 09/22/08
Dark image only while printing from computer suggest printer sp 1101-1 recall and reboot 09/22/08
Certification and charge control service execute sp 5801-17 and reboot copier to clear certification 09/22/08
settings.
Print job locks out while printing only suggest printer sp 1003-1 execute and reboot copier 09/22/08
SBU initialization error - Replace SBU - (lens block assemly) 09/22/08
SBU initialization error - Replace VIB pcb 09/22/08
SBU initialization error - Replace IPU pcb 09/22/08
Paper tray priority set to 11X17- Change paper size to proper tray size back to letter. 09/22/08
Certification and charge control service execute sp 5801-17 and reboot copier to clear certification 09/22/08
settings.
No response from BCU at turn ON - replace BCU PCB 09/22/08
No response from BCU at turn ON - replace Power supply 09/22/08
white lines lead to trail - clean the laser slit glass 09/22/08
Fax TX reports = User Tools / Fax / Initial Settings / Parameter #3 change bit 5 to 0 for Imm TX reports OFF 09/22/08
and bit 0 to 0 for Mem Tx reports OFF
Certification and charge control service execute sp 5801-17 and reboot copier to clear certification 09/22/08
settings.
Certification and charge control service execute sp 5801-17 and reboot copier to clear certification 09/22/08
settings.
ADF cannot detect paper size - Replaced ADF cover 09/22/08
Faxes and fax reports not printing - check paper trays and configurations 09/22/08
Transfer roller leak error 1: Transfer roller set incorrectly or damaged. 09/23/08
ADF feed out sensor jam - Clean or replace ADF exit sensor 09/24/08
Key op code clear - SP 7810 - access code clear 09/24/08
Upper tray lift motor error - Replace upper lift motor 09/24/08
Heating roller thermister error - Replace center heating roller thermister 09/24/08
White lines lead to trail - Replace developer and developer unit 09/24/08
SP 5959-5 for tray settings 09/24/08
BICU/ADF communication error - Replace ADF serial interfaceharness 09/24/08
Toner collection motor error - Clean toner collection tubes 09/24/08
Sew correction sensor (OFF) - check/clean/replace sensor 09/24/08
BICU to LCT communication error - Reflash engine firmware. 09/24/08
Software error 2 - Software defective - Reload software - reboot 09/24/08
Developer bias leak - Replace developer unit and material 09/24/08
Refer to TSB D014 - 037 09/24/08
Fusing cooling fans error - Inspect Fans M14 and M15 front and rear fusing fans 09/26/08
Rear exhaust fan motor error: Loose connection of the exhaust fan motor 09/29/08
Rear exhaust fan motor error: Too much load on the motor drive 09/29/08
Rear exhaust fan motor error: BICU defective 09/29/08
Left exhaust fan motor error: Loose connection of the exhaust fan motor 09/29/08
Left exhaust fan motor error: Too much load on the motor drive 09/29/08
Left exhaust fan motor error: defective BICU 09/29/08
Unstable fusing temperature (rear): defective thermistor 09/29/08
Unstable fusing temperature (rear): thermistor out of position 09/29/08
Unstable fusing temperature (rear): defective power supply unit 09/29/08
Fusing lamp overheat error (rear): defective thermistor 09/29/08
Fusing lamp overheat error (rear): thermistor out of position 09/29/08
Fusing lamp overheat error (rear): defective power supply unit 09/29/08
Fusing overheat error (rear): fusing thermistor defective 09/29/08
Fusing overheat error (rear): defective power supply unit 09/29/08
Fusing temperature warm up error (rear): fusing thermistor defective 09/29/08
Fusing temperature warm up error (rear): fusing thermistor out of position 09/29/08
Fusing temperature warm up error (rear): fusing lamp open 09/29/08
Fusing temperature warm up error (rear): defective power supply unit 09/29/08
Solution Text Updated
Fusing thermistor open (rear): defective fusing thermistor 09/29/08
Fusing thermistor open (rear): fusing thermistor out of position 09/29/08
Fusing thermistor open (rear): defective power supply unit 09/29/08
Fusing thermistor open (rear): loose connectors 09/29/08
Zero cross signal malfunction: defective power supply board 09/29/08
Zero cross signal malfunction: defective BICU 09/29/08
Unstable fusing temperature (center): defective thermistor 09/29/08
Unstable fusing temperature (center): thermistor out of position 09/29/08
Unstable fusing temperature (center): defective power supply unit 09/29/08
Fusing lamp overheat error (center): defective thermistor 09/29/08
Fusing lamp overheat error (center): thermistor out of position 09/29/08
Fusing lamp overheat error (center): defective power supply unit 09/29/08
Fusing overheat error (center): defective thermistor 09/29/08
Fusing overheat error (center): defective power supply unit 09/29/08
Fusing temperature warm-up error (center): defective thermistor 09/29/08
Fusing temperature warm-up error (center): thermistor out of position 09/29/08
Fusing temperature warm-up error (center): fusing lamp open 09/29/08
Fusing temperature warm-up error (center): defective power supply unit 09/29/08
Fusing thermistor open (center): defective thermistor 09/29/08
Fusing thermistor open (center): thermistor out of position 09/29/08
Fusing thermistor open (center): loose connectors 09/29/08
Fusing thermistor open (center): defective power supply unit 09/29/08
Paper feed motor lock (optional paper tray units): defective paper feed motor 09/29/08
Paper feed motor lock (optional paper tray units): too much load on the drive mechanism 09/29/08
Tray 4 lift motor malfunction (optional two-tray paper tray unit): defective paper lift sensor 09/29/08
Tray 4 lift motor malfunction (optional two-tray paper tray unit): defective tray lift motor 09/29/08
Tray 4 lift motor malfunction (optional two-tray paper tray unit): too much load on drive mechanism 09/29/08
Tray 4 lift motor malfunction (optional two-tray paper tray unit): poor tray lift motor connection 09/29/08
Tray 3 lift motor malfunction (optional paper tray units): defective paper lift sensor 09/29/08
Tray 3 lift motor malfunction (optional paper tray units): defective tray lift motor 09/29/08
Tray 3 lift motor malfunction (optional paper tray units): too much load on the drive mechanism 09/29/08
Tray 3 lift motor malfunction (optional paper tray units): poor tray lift motor connection 09/29/08
Address book error suggest to reset SPs 5801-4, 5846-50 ,5832-6 and 7 then reboot copier 09/29/08
Solution Text Updated
Telnet in and set diprint as up 09/29/08
Address book error suggest to reset SPs 5801-4, 5846-50 ,5832-6 and 7 then reboot copier 09/29/08
Address book error suggest to reset SPs 5801-4, 5846-50 ,5832-6 and 7 then reboot copier 09/29/08
To show the number of scanned pages by file format type. Suggest sp 8715 09/29/08
Address book error suggest to reset SPs 5801-4, 5846-50 ,5832-6 and 7 then reboot copier 09/29/08
Staple entrance sensor jam - Reseat staple entrance sensor actuator. 09/29/08
Reset code with SP mode 7-810 09/29/08
Log data abnormal: format HD SP 5832-001 09/29/08
Print jobs disappear buffer light blinks: Disable user authentication for printing 09/29/08
Print jobs disappear buffer light blinks: Enter Authentication info> Driver properties> printing 09/29/08
preferences> valid access.
Exposure lamp error: Defective lamp 09/29/08
Exposure lamp error: Defective lamp stabilizer board 09/29/08
Exposure lamp error: Defective SBU 09/29/08
Exposure lamp error: Incorrect position or width of white plate scanning- SP4015 09/29/08
Exposure lamp error: Poor connection between SBU and BICU 09/29/08
Scanner home position error: Defective home position sensor 09/29/08
Scanner home position error: Defective scanner drive motor 09/29/08
Scanner home position error: Defective BICU 09/29/08
Scanner home position error: Poor scanner motor connection 09/29/08
Scanner home position error2: Poor scanner motor connection 09/29/08
Scanner home position error2: Defective home position sensor 09/29/08
Scanner home position error2: Defective scanner motor 09/29/08
Scanner home position error2: Defective BICU 09/29/08
Black offset level correction error: Defective SBU 09/29/08
SBU white/black level correction error: Defective exposure lamp 09/29/08
SBU white/black level correction error: Defective SBU 09/29/08
SBU white/black level correction error: Defective BICU 09/29/08
SBU white/black level correction error: Dirty optics/white plate 09/29/08
SBU white/black level correction error: Incorrect position or width of white plate scanning SP4015 09/29/08
Developer fill error M - Refer to SM - Handling problems with developer filling - Under PCU section 09/29/08
Transfer roller leak error 1: Shutter on PCU damaged and stuck. Replace PCU. 09/29/08
To turn off duplex - Press duplex on touch screen, select cancel, press program button,select program as 09/29/08
defaults and press program followed by yes.
To show the number of scanned pages by file format type. Suggest sp 8715 09/29/08
High voltage power board (cyan): Check the connectors. 09/29/08
High voltage power board (cyan): Replace the drum positioning plate. 09/29/08
High voltage power board (cyan): Replace the high voltage power 1. 09/29/08
Solution Text Updated
High voltage power board (yellow): Replace the high voltage power 1. 09/29/08
High voltage power board (yellow): Replace the drum positioning plate. 09/29/08
High voltage power board (yellow): Check the connectors. 09/29/08
Execute reseller default : hold down copy key while powering up, arrow to execute 09/29/08
Laser diode failure: Replace Laaser Unit 09/29/08
Laser diode failure: Loose or damaged connection between FDU and LDDR 09/29/08
2nd tray lift error - Check lift motor and pick-up roller lift sensor 09/30/08
Self diagnostic menu: Clear mode 1993 and press Stop 5 times 09/30/08
Unable to print to bypass. Suggest to check tray mapping is off thru webimage monitor 09/30/08
Color auto detect - You have have to manual select b/w or color 09/30/08
Registration jam - Replace one way gears in first paper feed unit 09/30/08
Stapler head failure - Clean or replace stapler unit 09/30/08
Smeared image with 11x17 - Adj fuser motor speed with SP1-801 09/30/08
Zero cross error - A level code, use SP5-810 to reset 09/30/08
RUN SP 6019 after ADF main PCB replacement. 09/30/08
Laser sync error - Suggest to replace both front door switches 09/30/08
Replace toner bank motor. 09/30/08
Scan to folder not supported 09/30/08
Delete all Error HDD, using DOS - Turn MSW Off/On and try operation again 09/30/08
Delete all Error HDD, using DOS - Reinstall DOS 09/30/08
Delete all Error HDD, using DOS - Replace HDD 09/30/08
ITB motor error - Reassemble ITB and cleaning unit - Possible binding on main ITB seal 09/30/08
ITB motor error - Insure that B132 type setting powder is used for lubricating the ITB 09/30/08
Scan Router lite 2.06 does not see address book - Update to scan router Pro to work with MPC7500. 09/30/08
Shift tray motor error: Shift tray HP sensor harness loose, broken. 09/30/08
Jamming when using LCT older vision (RT43) - Install AF031083-pf roller,AB011478-gear 18z,B4735141- 09/30/08
pcb MAUI LCT Main pcb
Refer to bulletin - TSB 20 for punch hole misalignment. 09/30/08
Format HDD - Using SP mode 5832-1. 09/30/08
Charge corona error 1, Leak - CGB power pack defective 09/30/08
Charge corona error 1, Leak - Corona unit defective 09/30/08
Charge corona error 1, Leak - check harness and connections 09/30/08
Charge corona error 1, Leak - IOB defective 09/30/08
Charge corona error 2, Grid Leak - CGB power pack defective 09/30/08
Charge corona error 2, Grid Leak - Corona unit defective or not set 09/30/08
Charge corona error 2, Grid Leak - check harness and connections 09/30/08
Charge corona error 2, Grid Leak - IOB defective 09/30/08
Charge corona wire cleaner error 1 - Cleaner motor defective 09/30/08
Charge corona wire cleaner error 1 - IOB defective 09/30/08
Charge corona wire cleaner error 2 - Cleaner motor defective 09/30/08
Charge corona wire cleaner error 2 - Charge wire dirty, broken or out of position 09/30/08
Charge corona wire cleaner error 2 - Wire cleaning pad defective or out of position 09/30/08
Charge corona wire cleaner error 2 - check harness and connections 09/30/08
Charge corona wire cleaner error 2 - IOB defective 09/30/08
Solution Text Updated
Pre-Charge output error 1, leak - Precharge unit not set correctly 09/30/08
Pre-Charge output error 1, leak - Precharge unit or contact defective 09/30/08
Pre-Charge output error 2, grid output - Precharge unit or contact defective 09/30/08
Pre-Charge output error 2, grid output - Precharge unit not set correctly 09/30/08
Development bias error - Development power pack defective 09/30/08
Development bias error - Developer unit defective 09/30/08
Development bias error - check harness and connections 09/30/08
Development unit set error - Developer unit connection defective 09/30/08
Development unit set error - remove and reinstall developer unit 09/30/08
TD sensor output error 1, VT above upper limit - TD sensor dirty or defective 09/30/08
TD sensor output error 1, VT above upper limit - check harness and connections 09/30/08
TD sensor output error 1, VT above upper limit - IOB defective 09/30/08
TD sensor output error 1, VT above upper limit - BCU defective 09/30/08
TD sensor output error 2, VT below lower limit - TD sensor dirty or defective 09/30/08
TD sensor output error 2, VT below lower limit - check harness and connections 09/30/08
TD sensor output error 2, VT below lower limit - IOB defective 09/30/08
TD sensor output error 2, VT below lower limit - BCU defective 09/30/08
TD sensor adjustment error 1 - Check TD harness and connections 09/30/08
TD sensor adjustment error 1 - TD sensor defective 09/30/08
TD sensor adjustment error 1 - IOB defective 09/30/08
TD sensor adjustment error 1 - BCU defective 09/30/08
TD sensor adjustment error 2 - TD Sensor defective 09/30/08
TD sensor adjustment error 2 - check harness and connections 09/30/08
TD sensor adjustment error 2 - IOB defective 09/30/08
TD sensor adjustment error 2 - BCU defective 09/30/08
Drum motor error - Drum motor defective 09/30/08
Drum motor error - Check harness and connections 09/30/08
Drum motor error - Drum drive blocked or bound 09/30/08
ID sensor error 1 background adjustment - ID sensor dirty or defective 09/30/08
ID sensor error 1 background adjustment - ID harness and connections 09/30/08
ID sensor error 1 background adjustment - IOB defective 09/30/08
ID sensor error 1 background adjustment - BCU defective 09/30/08
ID sensor error 1 background adjustment - LD unit defective 09/30/08
ID sensor error 1 background adjustment - CGB/PPG power pack defective 09/30/08
Solution Text Updated
ID sensor error 2 background output - ID sensor dirty or defective 09/30/08
ID sensor error 2 background output - ID sensor harness and connections 09/30/08
ID sensor error 2 background output - IOB defective 09/30/08
ID sensor error 2 background output - BCU defective 09/30/08
ID sensor error 2 background output - LD unit defective 09/30/08
ID sensor error 2 background output - CGB/PPG power pack defective 09/30/08
ID sensor error 3 Sensor pattern - ID sensor dirty or defective 09/30/08
ID sensor error 3 Sensor pattern - ID harness and connections 09/30/08
ID sensor error 3 Sensor pattern - IOB defective 09/30/08
ID sensor error 3 Sensor pattern - BCU defective 09/30/08
ID sensor error 3 Sensor pattern - LD unit defective 09/30/08
ID sensor error 3 Sensor pattern - Developer unit power pack defective 09/30/08
ID sensor error 4, No pattern - ID sensor dirty or defective 09/30/08
ID sensor error 4, No pattern - ID harness and connections 09/30/08
ID sensor error 4, No pattern - IOB defective 09/30/08
ID sensor error 4, No pattern - BCU defective 09/30/08
ID sensor error 4, No pattern - LD unit defective 09/30/08
ID sensor error 4, No pattern - Developer unit power pack defective 09/30/08
Drum potential sensor 1, VD adjust error - Potential sensor dirty or defective 09/30/08
Drum potential sensor 1, VD adjust error - check harness and connections 09/30/08
Drum potential sensor 1, VD adjust error - Developer power pack defective 09/30/08
LDB error [y]: Defective LDB 09/30/08
Polygon motor error: Check the connectors 09/30/08
Polygon motor error: Replace the polygon motor 09/30/08
Polygon motor error: Replace the polygon motor drive 09/30/08
Trailing edge laser detection error (k): Check the connectors 09/30/08
Trailing edge laser detection error (k): Replace the laser-synchronizing detector. 09/30/08
Trailing edge laser detection error (k): Replace the LDB 09/30/08
Trailing edge laser detection error (k): Replace the EGB 09/30/08
Laser synchronizing detection error (k): Check the connectors 09/30/08
Laser synchronizing detection error (k): Replace the laser-synchronizing detector. 09/30/08
Laser synchronizing detection error (k): Replace the LDB 09/30/08
Laser synchronizing detection error(k): Replace the EGB 09/30/08
LDU shutter error: Replace the LDU shutter sensor or shutter motor. 09/30/08
Solution Text Updated
High voltage power board: (k) Replace the PCU for black. 09/30/08
High voltage power board: (k) Replace the high voltage power supply. 09/30/08
High voltage power board: (m) Replace the high voltage power supply 09/30/08
High voltage power board: (c) Replace the PCU for magenta 09/30/08
High voltage power board: (c) Check the connectors 09/30/08
High voltage power board (cyan): Replace the PCU for cyan. 09/30/08
High voltage power board (yellow): Replace the PCU for yellow. 09/30/08
Charge AC bias error (yellow): Check for loose connections 09/30/08
Charge AC bias error (yellow): Replace the Yellow PCU 09/30/08
Thermistor error: Execute SP mode 5-810 09/30/08
Thermistor error: Defective thermistor (reset code) 09/30/08
DCN received unexpectedly: Other machine is out of paper 09/30/08
DCN received unexpectedly: Other machine has a jam condition 09/30/08
DCN received unexpectedly: The other side pressed Stop during transmission 09/30/08
Other terminal did not respond to DCS: Check phone line condition 09/30/08
Other terminal did not respond to DCS: Check FCU-NCU connections 09/30/08
Other terminal did not respond to DCS: Adjust TX level and/or cable equilizer 09/30/08
Other terminal did not respond to DCS: Replace NCU 09/30/08
Other terminal did not respond to DCS: Replace FCU 09/30/08
Other terminal did not respond to DCS: The other machine may be defective or incopatible 09/30/08
No post-message response from the other end after page was sent: Check phone line connection 09/30/08
No post-message response from the other end after page was sent: Check FCU-NCU connections 09/30/08
No post-message response from the other end after page was sent: Replace NCU 09/30/08
No post-message response from the other end after page was sent: Replace FCU 09/30/08
No post-message response from the other end after page was sent: The other side may be defective 09/30/08
No post-message response from the other end after page was sent: The other side may have 09/30/08
disconnected the call
No post-message response from the other end after page was sent: The other side may have no paper or 09/30/08
a jam
No post-message response from the other end after page was sent: Possible defective phone line 09/30/08
The other end sent RTN or PIN after receiving a page, due to too many errors: Check phone line 09/30/08
connection
The other end sent RTN or PIN after receiving a page, due to too many errors: Check FCU-NCU 09/30/08
connections
Solution Text Updated
The other end sent RTN or PIN after receiving a page, due to too many errors: Replace NCU 09/30/08
The other end sent RTN or PIN after receiving a page, due to too many errors: Replace FCU 09/30/08
The other end sent RTN or PIN after receiving a page, due to too many errors: Check for phone line 09/30/08
problems and noise
The other end sent RTN or PIN after receiving a page, due to too many errors: The other side may have a 09/30/08
jam or is out of paper
The other end sent RTN or PIN after receiving a page, due to too many errors: Try adjusting the TX level 09/30/08
and/or cable equalizer
The other end sent RTN or PIN after receiving a page, due to too many errors: The other machine may be 09/30/08
defective
Non-standard post message response code received: Check FCU-NCU connections 09/30/08
Non-standard post message response code received: Incompatible machine on other end 09/30/08
Non-standard post message response code received: Noisy phone line 09/30/08
Non-standard post message response code received: Ajust TX level and/or cable equalizer 09/30/08
Non-standard post message response code received: Replace NCU 09/30/08
Non-standard post message response code received: Replace FCU 09/30/08
The other terminal is not capable of specific functions: Incompatible machine on other end 09/30/08
CFR or FTT not detected after modem training: Check phone line connection 09/30/08
CFR or FTT not detected after modem training: Check FCU-NCU connections 09/30/08
CFR or FTT not detected after modem training: Adjust TX level and/or cable equalizer 09/30/08
CFR or FTT not detected after modem training: The other end may be defective 09/30/08
CFR or FTT not detected after modem training: Replace NCU 09/30/08
CFR or FTT not detected after modem training: Replace FCU 09/30/08
CFR or FTT not detected after modem training: Noisy phone line 09/30/08
Communication was interrupted by pressing the Stop key: If the Stop key was not pressed, replace Op 09/30/08
Panel
Scanner home postion error 1: Scanner motor error 10/01/08
Scanner home postion error 1: Scanner HP sensor defective 10/01/08
Scanner home postion error 1: FCU defective 10/01/08
Scanner home postion error 2: Scanner motor error 10/01/08
Scanner home postion error 2: Scanner HP sensor defective 10/01/08
Scanner home postion error 2: FCU defective 10/01/08
Scanner home postion error 3: FCU defective 10/01/08
Scanner home postion error 3: Scanner motor error 10/01/08
Scanner home postion error 3: Scanner HP sensor defective 10/01/08
Solution Text Updated
Scanner home postion error 4: Scanner HP sensor defective 10/01/08
Scanner home postion error 4: Scanner motor error 10/01/08
Scanner home postion error 4: FCU defective 10/01/08
SBU auto-adjustment error: Exposure lamp defective 10/01/08
SBU auto-adjustment error: SBU defective 10/01/08
SBU auto-adjustment error: Defective stabilizer board 10/01/08
Color banding: Cheat door and watch the developer unit.( make sure it's not moving up and down). 10/01/08
Developer initialization error (SC 392): Check if the right door is closed 10/02/08
Developer initialization error (SC 392): Replace the ID sensor 10/02/08
Developer initialization error (SC 392): Replace the TD sensor 10/02/08
Developer initialization error (SC 392): Replace the PCU 10/02/08
Cracked registration roller bushing 10/03/08
Check Laser Unit Alignment Adjustment in Service manual 10/03/08
3/4 wide black line lead to trail - check charge corona cleaning pad operation 10/03/08
Light image single color - check SP2-914 shutter open should be set to 38 10/03/08
Execute SP 5-801-9 and SP 5-801-11 10/03/08
Execute SP 6-105-001 then SP5-102 10/03/08
Solution Text Updated
Switch main power Off and back On 10/03/08
BCU failed to respond - connection between BCU and controller loose 10/03/08
BCU failed to respond - replace controller board 10/03/08
BCU failed to respond - replace the BCU board 10/03/08
BCU failed to respond - reflash firmware 10/03/08
Toner Transport unit error - Toner supply coil bound, clogged or defective 10/03/08
Drum potential sensor 1, VD adjust error - BCU defective 10/03/08
Drum potential sensor 2, VI error - Drum worn or dirty 10/03/08
Drum potential sensor 2, VI error - LD unit dirty 10/03/08
Drum potential sensor 2, VI error - Poor drum ground connection 10/03/08
Drum potential sensor 3, Vh error - Drum potential sensor dirty or defective 10/03/08
Drum potential sensor 3, Vh error - check harness and connections 10/03/08
Drum potential sensor 3, Vh error - poor drum ground connection 10/03/08
Drum potential sensor 3, Vh error - LD unit defective 10/03/08
Drum potential sensor 3, Vh error - BCU defective 10/03/08
PCU set error - PCU set switch defective 10/03/08
PCU set error - remove, reinstall PCU and power off, then on 10/03/08
Drum potential sensor 4, Vd detection error - make sure SP3902-001 is on. "Auto process control" 10/03/08
Drum potential sensor 5, ID sensor pattern potential - drum potential sensor defective 10/03/08
Drum potential sensor 5, ID sensor pattern potential - BCU defective 10/03/08
Drum potential sensor 5, ID sensor pattern potential - IOB defective 10/03/08
Drum potential sensor 5, ID sensor pattern potential - poor drum ground 10/03/08
Drum potential sensor 5, ID sensor pattern potential - LD unit defective 10/03/08
Drum potential sensor 5, ID sensor pattern potential - Drum old or worn 10/03/08
Drum potential sensor 5, ID sensor pattern potential - check harness and connections 10/03/08
Drum potential sensor 5, ID sensor pattern potential - laser optics dirty 10/03/08
Drum potential sensor 6, Vh abnormal - Drum potential sensor defective 10/03/08
Drum potential sensor 6, Vh abnormal - LD unit defective 10/03/08
Drum potential sensor 6, Vh abnormal - check harness and connections 10/03/08
Transfer output error - Transfer power pack defective 10/03/08
Transfer output error - check harness and connections 10/03/08
Development motor lock - motor defective 10/03/08
Development motor lock - Developer unit overload or defective 10/03/08
Solution Text Updated
Development motor lock - IOB defective 10/03/08
Toner collection unit lock - empty or replace toner collection bottle 10/03/08
2nd Cleaning blade operation error - 2nd blade solenoid defective 10/03/08
2nd Cleaning blade operation error - check harness and connections 10/03/08
2nd Cleaning blade operation error - release mechanism defective 10/03/08
Drum cleaning unit set error - Drum cleaning unit set switch defective 10/03/08
Drum cleaning unit set error - reinstall cleaning unit, power off / on 10/03/08
Polygon mirror motor cooling fan motor lock - Fan defective 10/03/08
Polygon mirror motor cooling fan motor lock - Fan movement blocked 10/03/08
Polygon mirror motor cooling fan motor lock - check harness and connections 10/03/08
Development unit suction motor lock - suction motor defective 10/03/08
Toner Transport unit error - Supply tube clogged or defective 10/03/08
Toner Transport unit error - Toner supply clutch defective 10/03/08
Toner Transport unit error - Torque limiter defective 10/03/08
V.21 flag detected during high speed communication: The other terminal may be defective or 10/03/08
incompatible
V.21 signal not stopped within 6s: Replace FCU board 10/03/08
Paper non-feed or jam at the cassette entrance: Check clutch connectors 10/03/08
Paper non-feed or jam at the cassette entrance: Replace clutch 10/03/08
Paper non-feed or jam at the cassette entrance: Replace FCU 10/03/08
Paper jam inside the development area: Check the paper feed mechanism, clutch and sensors 10/03/08
Paper jam inside the development area: Replace FCU 10/03/08
Paper jam in the fusing exit area: Replace FCU 10/03/08
Paper jam in the fusing exit area: Check the paper feed mechanism, clutch and sensors 10/03/08
Charge corona unit failure (SC 322): Replace FCU 10/03/08
Charge corona unit failure (SC 322): Replace High Voltage PS 10/03/08
Laser diode unit failure (SC 322): Replace LDDR 10/03/08
Laser diode unit failure (SC 322): Replace FCU 10/03/08
Fusing lamp failure (SC 54x, SC 55x): Replace FCU 10/03/08
Fusing lamp failure (SC 54x, SC 55x): Replace PSU 10/03/08
Fusing lamp failure (SC 54x, SC 55x): Replace the fusing lamp 10/03/08
Fusing lamp failure (SC 54x, SC 55x): Check/Replace thermistor, thermoswitch, thermofuse 10/03/08
Polygon mirror motor failure (SC 320): Replace FCU 10/03/08
Polygon mirror motor failure (SC 320): Replace polygon motor 10/03/08
Solution Text Updated
Main motor failure (SC 500): Replace main motor 10/03/08
Main motor failure (SC 500): Replace FCU 10/03/08
Main motor failure (SC 500): Check interlock switch 10/03/08
Power pack error (SC 391, 401, 402): Check connections 10/03/08
Power pack error (SC 391, 401, 402): Replace HV power pack 10/03/08
Power pack error (SC 391, 401, 402): Replace FCU 10/03/08
Disk errors: Replace FCU 10/03/08
Disk errors: Check memory card connections 10/03/08
No paper feed at the 1st optional paper tray: Check if paper guides are installed properly 10/03/08
No paper feed at the 1st optional paper tray: Check paper feed mechanism and sensors 10/03/08
No paper feed at the 2nd optional paper tray: Check paper feed mechanism and sensors 10/03/08
No paper feed at the 2nd optional paper tray: Check if paper guides are installed properly 10/03/08
Memory overflow during reception: Replace FCU 10/03/08
Memory overflow during reception: RAM clear machine 10/03/08
TD sensor error: (SC 390): Check connections 10/03/08
TD sensor error: (SC 390): Replace TD sensor 10/03/08
Fusing exit sensor error - Replace fusing exit sensor 10/06/08
Adjust sp 6120 for stapler jogger fences. 10/06/08
Adjust sp 6120-8-9-10 for tray jogger adjustment 10/06/08
Pub Bulletin # 69 NECESSARY ACTION FOR NEW DAYLIGHT SAVING TIME COMPLIANCE 10/06/08
Lower the value in sp-mode 2209-1 to increase toner supply ratio 10/06/08
To change from metric to us paper sizes - Use SP 5131 to 1:NA 10/06/08
Upgrade LCT rom to B4735151 TSB 004 10/06/08
Double count off - Set SP 5105 to yes except bypass. 10/06/08
SC 220-001 - Yellow laser detect error - replace yellow laser sync detect board 10/06/08
SC 220-002 - Magenta laser detect error - replace magenta laser sync detect board 10/06/08
SC 220-003 - Cyan laser detect error - replace cyan laser sync detect board 10/06/08
SC 220-004 - Black(0) laser detect error - replace black(0) laser sync detect board 10/06/08
SC 220-005 - Black(1) laser detect error - replace black(1) laser sync detect board 10/06/08
Replace system memory dimm. 10/06/08
No Dial Tone - check phone line/connection at wall 10/06/08
Worn/damaged ribs on guide plate - Replace left duplex guide plate as per TSB-048 10/06/08
Tray reads unsupported - Make sure correct paper size is selected 10/06/08
Solution Text Updated
Can not delete/change address book - Disable SP-5871 and 5967. 10/06/08
Replace finisher main pcb - Shorted 10/06/08
Main PSU not providing 24 or 5 VDC - Replace PSU 10/06/08
Replace pressure cylinder 10/06/08
To change default image position - Set sp2-001 - 2 to 4 to desired value. 10/06/08
SP-mode 5818-16 - @Remote service enabled 10/06/08
Magenta lines through out page - Update system and engine firmware. 10/06/08
PTR motor error - Diagonal used toner transport coil is bound. 10/06/08
Potential sensor error C - Replace VBCU pcb 10/06/08
Potential sensor error Y - Replace DPS sensor 10/06/08
SC 991 while printing. Load patch file XT6UU.PS from tsc website. 10/06/08
E7100 fiery Emailed scan message will not be displayed on the operation panelafter email scan is 10/06/08
executed. Load patch file XT6UU.PS from tsc website.
E7100 fiery when clearing ADF jam - Controller freeze by indicating scanning.Suggest to load patch file 10/06/08
XT6UU.PS from tsc website.
E7100 fiery scan may cancelled when copier resumed from sleep mode.Suggest to load patch file 10/06/08
XT6UU.PS from tsc website.
E7100 fiery displays Cannot scan scanner in use by other function - Suggest to load patch file XT6UU.PS 10/06/08
from tsc website.
Missing tabs in address book management - For scan setup - Make sure print/scan SD card is in slot C2 10/06/08
not C3.
Printer option not available - Set SP 5985-1 & 2 set to 1 10/06/08
Ricoh 906ex label - Not available as part Refer to Pub bulletin 65 to get one. 10/06/08
Data construction not possible: Replace FCU board 10/06/08
Data reconstruction not possible: Replace FCU board 10/06/08
DCR timer expired: Replace FCU board 10/06/08
Storage impossible because of lack of memory: Replace FCU board 10/06/08
Storage impossible because of lack of memory: Test SAF memory 10/06/08
Storage impossible because of lack of memory: RAM clear machine 10/06/08
Memory overflow: Replace FCU board 10/06/08
Memory overflow: Test SAF memory 10/06/08
Memory overflow: RAM clear machine 10/06/08
SAF file access error: Replace FCU board 10/06/08
Solution Text Updated
Mode table for the first page to be printed was not effective: Replace FCU board 10/06/08
Mode table for the first page to be printed was not effective: Replace memory card 10/06/08
G3 ECM - T1 time out during reception: Adjust cable equalizer 10/06/08
G3 ECM - T1 time out during reception: Replace FCU 10/06/08
G3 ECM - T1 time out during reception: Replace NCU 10/06/08
G3 ECM - no V.21signal was received: Replace NCU 10/06/08
G3 ECM - no V.21signal was received: Replace FCU 10/06/08
G3 ECM - no V.21signal was received: Adjust cable equalizer 10/06/08
G3 ECM - EOR not received: Adjust cable equalizer 10/06/08
G3 ECM - EOR not received: Replace FCU board 10/06/08
G3 ECM - EOR not received: Replace NCU board 10/06/08
Replace cleaning roller gears and brushes as a set 10/07/08
Potential sensor error VD C - Check cyan drum potential sensor connection 10/07/08
Potential sensor error VD Y - Clean replace potential sensor 10/07/08
Potential sensor error VD M - Replace potental sensor. 10/07/08
Potential sensor error M - Inspect drum ground 10/07/08
Potential sensor error K - Replace Drum 10/07/08
Potential sensor error K - Inspect drum ground 10/07/08
Potential sensor error K - Clean LD unit 10/07/08
Potential sensor error M - Replace drum 10/07/08
Potential sensor error M - Clean LD Unit 10/07/08
Potential sensor error C - Replace drum 10/07/08
Potential sensor error C - Inspect drum ground 10/07/08
Potential sensor error C - Clean LD Unit 10/07/08
Potential sensor error Y - Replace drum 10/07/08
Potential sensor error Y - Inspect drum ground 10/07/08
Potential sensor error Y - Clean LD Unit 10/07/08
Potential sensor error VR K - DPS sensor defective 10/07/08
Potential sensor error VR K - Replace drum 10/07/08
Potential sensor error VR K - Replace Charge Power pack 10/07/08
Potential sensor error VR M - Replace drum 10/07/08
Potential sensor error VR M - Replace charge power pack 10/07/08
Potential sensor error VR M - Replace DPS 10/07/08
Potential sensor error VR C - Replace drum 10/07/08
Solution Text Updated
Potential sensor error VR C - Replace Charge power pack 10/07/08
Potential sensor error VR C - Replace DPS 10/07/08
Potential sensor error VR Y - Replace drum 10/07/08
Potential sensor error VR Y - Replace charge power pack 10/07/08
Potential sensor error VR Y - replace DPS 10/07/08
Potential sensor error VD K - Replace DPS 10/07/08
Potential sensor error VD K - Replace charge power pack 10/07/08
Potential sensor error VD K - Replace drum 10/07/08
Potential sensor error VD M - Replace drum 10/07/08
Potential sensor error VD M - Replace charge power pack 10/07/08
Potential sensor error VD C - Replace drum 10/07/08
Potential sensor error VD C - Replace charge power pack 10/07/08
Potential sensor error VD Y - replace drum 10/07/08
Potential sensor error VD Y - Replace charge power pack 10/07/08
ITB motor error - Replace ITB drive motor 10/07/08
ITB motor error - Encoder strip on ITB damaged - Replace ITB 10/07/08
Engine response error - reseat connection between SIU (CN15) and IPU CN11 10/07/08
EOL from the other end not rx within 5 sec.: SP 1-105-007 changed to 00010101 10/08/08
E7100 fiery windows postscript driver unable to update finishing options.Suggest to load patch file 10/08/08
XT6UU.PS from tsc website.
Initialize address book - Using SP 5846-50. 10/08/08
Fusing lamp error 1 (hardware)- Check or replace PSU 10/08/08
Engine startup error - Check CN457 on IPU pcb for poor connection or bent pins. 10/08/08
Engine startup error - ADF set sensor harness pinched to frame - Replace ADF set sensor harness 10/08/08
NRS modem communication error - Dialup error 10/08/08
NRS modem communication error - Network error 10/08/08
NRS morem communication error - NIB disabled or defective 10/08/08
NRS modem communication error - modem not detected 10/08/08
Illegal remote sevice dial up - Software bug 10/08/08
Engine startup error - BCU defective 10/08/08
Engine startup error - Controller board defective 10/08/08
Engine startup error - Mother board defective 10/08/08
Engine startup error - PSU-E or PSU-C defective 10/08/08
Engine startup error - reload firmware 10/08/08
Controller start up error - controller defective 10/08/08
Controller start up error - remove all options to controller 10/08/08
ADF pickup roller release error - HP sensor defective 10/08/08
ADF pickup roller release error - Pick up motor defective 10/08/08
Solution Text Updated
ADF pickup roller release error - ADF main board defective 10/08/08
ADF pickup roller release error - Check harness and connections 10/08/08
ADF feed-in motor error - motor defective 10/08/08
ADF feed-in motor error - Paper length sensor defective 10/08/08
ADF feed-in motor error - ADF main board defective 10/08/08
ADF feed-in motor error - check harness and connections 10/08/08
Self-diagnostic error - Parallel interface: Replace Controller board 10/08/08
G3 ECM - non-standard V.21 code received: The other terminal may be defective 10/08/08
Potential sensor error - Replace Sensor 10/09/08
Fusing lamp overheat(software) - Replace Machine Side Fusing Harness. 10/09/08
Startup without HD connection: Reformat Hard Disk Drive 10/09/08
Startup without HD connection: Replace Hard Disk Drive 10/09/08
Startup without HD connection: Replace Controller board 10/09/08
Startup without HD connection: Loose Hard Disk Drive connection 10/09/08
Enable and adjust SP-mode 4020 10/09/08
Replace the toner add clutch in toner hopper mech. 10/09/08
Clear memory 5801-9 upload all firmware 10/09/08
Toner refill detection - To enable use SP-mode 5051 10/09/08
Service modes in Japanese - Set IOB dip SW 101 switch 1 to on. 10/09/08
Inverter sensor ON - check with SP 6-007 group 2 bit 3 to check 10/09/08
display in japanese, check i/o pcb dip sw 101 set sw 6on -7off -8off 10/09/08
All faxes go to memory - fax fwding turned on with no place to go, email full, folder not available etc 10/09/08
Exposure (LED) lamp error (SC 101): Check LED lamp (CIS) connection 10/10/08
Exposure (LED) lamp error (SC 101): Replace CIS 10/10/08
Exposure (LED) lamp error (SC 101): Replace FCU 10/10/08
Shading error (no LED lamp turn on): Replace FCU 10/10/08
Shading error (no LED lamp turn on): Replace CIS 10/10/08
Shading error (no LED lamp turn on): Check the LED lamp (CIS) connection 10/10/08
The modem cannot enter TX mode: Replace FCU 10/10/08
Only one V.21 connection flag was received: Replace FCU 10/10/08
Modem clock irregularity: Replace FCU 10/10/08
Modem initialization error: Replace FCU 10/10/08
Modem initialization error: Switch machine power Off and back On 10/10/08
Abnormal coding/decoding (CPU not ready): Replace FCU 10/10/08
JBIG compression/reconstruction error: Replace FCU 10/10/08
JBIG ASIC error: Replace FCU 10/10/08
JBIG data reconstruction error: Replace FCU 10/10/08
JBIG data reconstruction error: Replace FCU 10/10/08
JBIG data reconstruction error: Replace FCU 10/10/08
Fatal FCU system error: Replace FCU 10/10/08
Fatal communication system error: Replace FCU 10/10/08
Memory resource releasing error: Replace FCU 10/10/08
Memory resource releasing error: Check connection between FCU and NCU 10/10/08
Memory resource releasing error: Replace NCU 10/10/08
Mismatched specifications (RX capability): Replace FCU 10/10/08
One page took longer than 8 minutes to transmit: Replace FCU 10/10/08
One page took longer than 8 minutes to transmit: Check for bad phone line 10/10/08
Solution Text Updated
One page took longer than 8 minutes to transmit: Lower communication rate 10/10/08
The other end cut the received page as it was longer than the maximum limit: Split the page into smaller 10/10/08
pieces
Communication failed because of ID code mismatch: Get the ID Codes the same and/or the CSIs 10/10/08
programmed correctly
Communication failed because of ID code mismatch: The machine on the other end may be defective 10/10/08
Middle sensor jam - Replace worn registration roller drive belt. 10/13/08
ADF has SEF size loaded - Copy trays have LEF- It inhibits copying - Turn on auto tray switch and auto 10/13/08
rotate in User Tools.
Manual Input for Destination server IP address - Suggest sp 5845-2 input ip address and reboot copier 10/13/08
Fax data not received within 6s of retraining: Check the line connection 10/15/08
Fax data not received within 6s of retraining: Check the FCU to NCU connections 10/15/08
Fax data not received within 6s of retraining: Replace NCU 10/15/08
Fax data not received within 6s of retraining: Replace FCU 10/15/08
Fax data not received within 6s of retraining: Possible phone line problems 10/15/08
Fax data not received within 6s of retraining: Adjust reconstruction time, G3 Switch 0A, Bit 6 10/15/08
Fax data not received within 6s of retraining: Adjust cable equalizer, G3 Switch 07 10/15/08
EOL signal from the other end not received within 5s of the previous EOL signal: Check FCU to NCU 10/15/08
connections
EOL signal from the other end not received within 5s of the previous EOL signal: Check for phone line 10/15/08
noise or problems
EOL signal from the other end not received within 5s of the previous EOL signal: The remote machine 10/15/08
may be defective
EOL signal from the other end not received within 5s of the previous EOL signal: Replace FCU 10/15/08
EOL signal from the other end not received within 5s of the previous EOL signal: Replace NCU 10/15/08
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Check the phone line connection
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Check the FCU to NCU connections
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Replace FCU
Solution Text Updated
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Replace NCU
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Defective remote terminal
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Check for line noise or problems
The signal from the other end was interrupted for more than the acceptable modem carrier drop time: 10/15/08
Try adjusting the acceptable modem carrier drop time, G3 Switch 0A, Bits 0 and 1
Too many errors during reception: Check the phone line connection 10/15/08
Too many errors during reception: Check NCU to FCU connections 10/15/08
Too many errors during reception: Replace NCU 10/15/08
Too many errors during reception: Replace FCU 10/15/08
Too many errors during reception: Defective remote terminal 10/15/08
Too many errors during reception: Check the phone line for noise or problems 10/15/08
PR thermistor error - check SP 1-106-3, replace thermistor/thermostat if reading is wrong 10/16/08
Color missing - Set SP2-914-001 and 002 to 42 (default is 38) 10/16/08
Color missing - broken wire to the transfer roller in the transfer belt assy 10/16/08
SP 2-011 to 1 10/16/08
DCN received - the other machine pressed Stop during communication 10/16/08
Shift motor error (SR5000) - half turn sensor(s) harness loose, broken or defective 10/16/08
Position roller motor error: SR5000 B830 - Motor defective 10/16/08
Position roller motor error: SR5000 B830 - MCU defective 10/16/08
Position roller motor error: SR5000 B830 - Finisher main board defective 10/16/08
Position roller motor error: SR5000 B830 - check harness and connections 10/16/08
Finisher shift motor error: SR5000 B830 - Position roller HP sensor defective 10/16/08
Finisher shift motor error: SR5000 B830 - Position roller motor overload 10/16/08
Solution Text Updated
Finisher shift motor error: SR5000 B830 - Finisher main board defective 10/16/08
Finisher shift motor error: SR5000 B830 - check harness and connections 10/16/08
Shift jogger retraction motor error: SR5000 B830 - Position roller motor overload or defective 10/16/08
Shift jogger retraction motor error: SR5000 B830 - Position roller HP sensor defective 10/16/08
Shift jogger retraction motor error: SR5000 B830 - Finisher main board defective 10/16/08
Shift jogger retraction motor error: SR5000 B830 - check harness and connections 10/16/08
Lower transport motor error: SR5000 B830 - Motor bound or defective 10/16/08
Lower transport motor error: SR5000 B830 - Finisher main board defective 10/16/08
Lower transport motor error: SR5000 B830 - check harness and connections 10/16/08
Upper transport motor error(proof tray): SR5000 B830 - Motor bound or defective 10/16/08
Upper transport motor error(proof tray): SR5000 B830 - Finisher main board defective 10/16/08
Upper transport motor error(proof tray): SR5000 B830 - Check harness and connections 10/16/08
Shift tray exit motor error: SR5000 B830 - motor drive bound or defective 10/16/08
Shift tray exit motor error: SR5000 B830 - Finisher main board defective 10/16/08
Shift tray exit motor error: SR5000 B830 - check harness and connections 10/16/08
Stapler exit motor error: SR5000 B830 - motor drive bound or defective 10/16/08
Stapler exit motor error: SR5000 B830 - finisher main board defective 10/16/08
Stapler exit motor error: SR5000 B830 - check harness and connections 10/16/08
Upper tray junction gate motor: SR5000 B830 - Motor drive bound or defective 10/16/08
Upper tray junction gate motor: SR5000 B830 - HP sensor defective 10/16/08
Upper tray junction gate motor: SR5000 B830 - Finisher main board defective 10/16/08
Upper tray junction gate motor: SR5000 B830 - check harness and connections 10/16/08
Staple junction gate motor: SR5000 B830 - Motor defective 10/16/08
Staple junction gate motor: SR5000 B830 - HP sensor defective 10/16/08
Staple junction gate motor: SR5000 B830 - Finisher main board defective 10/16/08
Staple junction gate motor: SR5000 B830 - check harness and connections 10/16/08
Pre-stack junction gate motor: SR5000 B830 - Motor drive bound or defective 10/16/08
Pre-stack junction gate motor: SR5000 B830 - HP sensor defective 10/16/08
Pre-stack junction gate motor: SR5000 B830 - finisher main board defective 10/16/08
Pre-stack junction gate motor: SR5000 B830 - check harness and connections 10/16/08
Pre-stack transport motor: SR5000 B830 - motor drive bound or defective 10/16/08
Pre-stack transport motor: SR5000 B830 - finisher main board defective 10/16/08
Pre-stack transport motor: SR5000 B830 - check harness and connections 10/16/08
Pre-stack junction gate release motor: SR5000 B830 - Motor overload 10/16/08
Solution Text Updated
Pre-stack junction gate release motor: SR5000 B830 - Motor defective 10/16/08
Pre-stack junction gate release motor: SR5000 B830 - HP sensor defective 10/16/08
Pre-stack junction gate release motor: SR5000 B830 - finisher main board defective 10/16/08
Pre-stack junction gate release motor: SR5000 B830 - check harness and connections 10/16/08
Finisher corner stapler motor: SR5000 B830 - Motor obstruction 10/16/08
Finisher corner stapler motor: SR5000 B830 - Motor defective 10/16/08
Finisher corner stapler motor: SR5000 B830 - Main board defective 10/16/08
Finisher corner stapler motor: SR5000 B830 - check harness and connections 10/16/08
Finisher corner stapler rotation motor: SR5000 B830 - motor drive bound 10/16/08
Finisher corner stapler rotation motor: SR5000 B830 - motor defective 10/16/08
Finisher corner stapler rotation motor: SR5000 B830 - finisher main board defective 10/16/08
Finisher corner stapler rotation motor: SR5000 B830 - check harness and connections 10/16/08
Finisher stapler movement motor: SR5000 B830 - stapler HP sensor defective 10/16/08
Finisher stapler movement motor: SR5000 B830 - motor defective 10/16/08
Finisher stapler movement motor: SR5000 B830 - finisher main board defective 10/16/08
Finisher stapler movement motor: SR5000 B830 - check harness and connections 10/16/08
Stack plate motor front: SR5000 B830 - HP sensor defective 10/16/08
Stack plate motor front: SR5000 B830 - motor defective 10/16/08
Stack plate motor front: SR5000 B830 - booklet finisher main board defective 10/16/08
Stack plate motor front: SR5000 B830 - check harness and connections 10/16/08
Stack plate motor center: SR5000 B830 - HP sensor defective 10/16/08
Stack plate motor center: SR5000 B830 - motor defective 10/16/08
Stack plate motor center: SR5000 B830 - booklet finisher main board defective 10/16/08
Stack plate motor center: SR5000 B830 - check harness and connections 10/16/08
Stack plate motor Rear: SR5000 - HP sensor defective 10/16/08
Stack plate motor Rear: SR5000 - motor defective 10/16/08
Stack plate motor Rear: SR5000 - booklet finisher main board defective 10/16/08
Stack plate motor Rear: SR5000 - check harness and connections 10/16/08
Upper tray lift motor: SR5000 - motor bound or defective 10/16/08
Upper tray lift motor: SR5000 - finisher main board defective 10/16/08
Upper tray lift motor: SR5000 - check harness and connections 10/16/08
Stacking roller motor: SR5000 - HP sensor defective 10/16/08
Stacking roller motor: SR5000 - motor defective 10/16/08
Stacking roller motor: SR5000 - finisher main board defective 10/16/08
Solution Text Updated
Stacking roller motor: SR5000 - check harness and connections 10/16/08
Stacking roller drag motor: SR5000 - motor defective 10/16/08
Stacking roller drag motor: SR5000 - finisher board defective 10/16/08
Stacking roller drag motor: SR5000 - check harness and connections 10/16/08
Punch motor error: SR5000 - HP sensor defective 10/16/08
Punch motor error: SR5000 - motor defective 10/16/08
Punch motor error: SR5000 - Finisher main board defective 10/16/08
Punch motor error: SR5000 - check harness and connections 10/16/08
Fold plate motor error: booklet finisher - HP sensor defective 10/16/08
Fold plate motor error: booklet finisher - motor defective 10/16/08
Fold plate motor error: booklet finisher - finisher main board defective 10/16/08
Fold plate motor error: booklet finisher - check harness and connections 10/16/08
Fold unit bottom fence lift motor error - HP sensor defective 10/16/08
Fold unit bottom fence lift motor error - motor defective 10/16/08
Fold unit bottom fence lift motor error - fence movement blocked 10/16/08
Fold unit bottom fence lift motor error - check harness and connections 10/16/08
Fold unit bottom fence lift motor error - main board defective 10/16/08
Clamp roller retraction motor - HP sensor defective 10/16/08
Clamp roller retraction motor - motor defective 10/16/08
Clamp roller retraction motor - motor movement obstructed 10/16/08
Clamp roller retraction motor - main control board defective 10/16/08
Clamp roller retraction motor - check harness and connections 10/16/08
Stack junction gate motor error - HP sensor defective 10/16/08
Stack junction gate motor error - motor defective 10/16/08
Stack junction gate motor error - movement blocked, obstruction 10/16/08
Stack junction gate motor error - main control board defective 10/16/08
Stack junction gate motor error - check harness and connections 10/16/08
Cover interposer lift motor 1 - Lift motor defective 10/16/08
Cover interposer lift motor 1 - upper limit sensor defective 10/16/08
Cover interposer lift motor 1 - lower limit sensor defective 10/16/08
Cover interposer lift motor 1 - main board defective 10/16/08
Cover interposer lift motor 1 - check harness and connections 10/16/08
Cover interposer lift motor 2 - Lift motor defective 10/16/08
Cover interposer lift motor 2 - upper limit sensor defective 10/16/08
Solution Text Updated
Cover interposer lift motor 2 - lower limit sensor defective 10/16/08
Cover interposer lift motor 2 - main board defective 10/16/08
Cover interposer lift motor 2 - check harness and connections 10/16/08
Cover interposer pickup motor 1 - HP sensor defective 10/16/08
Cover interposer pickup motor 1 - motor defective 10/16/08
Cover interposer pickup motor 1 - pickup roller obstruction 10/16/08
Cover interposer pickup motor 1 - main board defective 10/16/08
Cover interposer pickup motor 1 - check harness and connections 10/16/08
Cover interposer pickup motor 2 - HP sensor defective 10/16/08
Cover interposer pickup motor 2 - motor defective 10/16/08
Cover interposer pickup motor 2 - pickup roller obstruction 10/16/08
Cover interposer pickup motor 2 - main board defective 10/16/08
Cover interposer pickup motor 2 - check harness and connections 10/16/08
Jogger top fence motor: SR5000 - HP sensor defective 10/16/08
Jogger top fence motor: SR5000 - motor defective 10/16/08
Jogger top fence motor: SR5000 - finsher main board defective 10/16/08
Jogger top fence motor: SR5000 - check harness and connections 10/16/08
Jogger top fence motor: SR5000 - fence blocked, obstruction 10/16/08
Jogger bottom fence motor: SR5000 B830 - HP sensor defective 10/16/08
Jogger bottom fence motor: SR5000 B830 - motor defective 10/16/08
Jogger bottom fence motor: SR5000 B830 - fence movement blocked, obstruction 10/16/08
Jogger bottom fence motor: SR5000 B830 - finisher main board defective 10/16/08
Jogger bottom fence motor: SR5000 B830 - check harness and connections 10/16/08
Polygon mirror motor error: Defective polygon mirror motor 10/16/08
Polygon mirror motor error: Defective engine board 10/16/08
Polygon mirror motor error: Defective engine board 10/16/08
Polygon mirror motor error: Defective polygon mirror motor 10/16/08
Polygon mirror motor error: Defective engine board 10/16/08
Polygon mirror motor error: Defective polygon mirror motor 10/16/08
Polygon mirror motor error: Defective polygon mirror motor 10/16/08
Polygon mirror motor error: Defective engine board 10/16/08
Trailing edge laser detection error K: Defective engine board 10/16/08
Trailing edge laser detection error black: Defective LD for black 10/16/08
Trailing edge laser detection error black: Defective laser sync board 10/16/08
Solution Text Updated
Trailing edge laser detection error yellow: Defective laser sync board 10/16/08
Trailing edge laser detection error yellow: Defective LD for yellow 10/16/08
Trailing edge laser detection error magenta: Defective engine board 10/16/08
Trailing edge laser detection error magenta: Defective LD for magenta 10/16/08
Trailing edge laser detection error magenta: Defective laser sync board 10/16/08
Trailing edge laser detection error cyan: Defective laser sync board 10/16/08
Trailing edge laser detection error cyan: Defective engine board 10/16/08
Trailing edge laser detection error cyan: Defective LD for cyan 10/16/08
Too many errors during reception: Adjust RX cable equalizer, G3 Switch 07 10/16/08
Too many errors during reception: Adjust RX error criteria, Comm Switch 02, Bits 0 & 1 10/16/08
Printer failure occured while the memory was full: Add optional memory 10/16/08
Printer failure occured while the memory was full: RAM clear machine 10/16/08
The called terminal detected CI while waiting for a V.21 signal: Check for noise or problem with phone 10/16/08
line
The line was disconnected due to a timeout in V.34 phase 2: Disable V.8 protocol, G3 Switch 3, Bit 2 10/16/08
The line was disconnected due to a timeout in V.34 phase 2: Adjust TX level 10/16/08
The line was disconnected due to a timeout in V.34 phase 2: Adjust TX cable equalizer 10/16/08
The line was disconnected due to a timeout in V.34 phase 2: Adjust RX cable equalizer 10/16/08
The line was disconnected due to a timeout in V.34 phase 3: Adjust RX cable equalizer 10/16/08
The line was disconnected due to a timeout in V.34 phase 3: Adjust TX cable equalizer 10/16/08
The line was disconnected due to a timeout in V.34 phase 3: Adjust TX level 10/16/08
The line was disconnected due to a timeout in V.34 phase 3: Disable V.8 protocol 10/16/08
The line was disconnected due to a timeout in V.34 phase 3: Check phone line for noise or other problem 10/16/08
The line was disconnected due to a timeout in V.34 phase 4: Check phone line for noise or other problem 10/16/08
The line was disconnected due to a timeout in V.34 phase 4: Disable V.8 protocol 10/16/08
The line was disconnected due to a timeout in V.34 phase 4: Adjust TX level 10/16/08
The line was disconnected due to a timeout in V.34 phase 4: Adjust TX cable equalization 10/16/08
The line was disconnected due to a timeout in V.34 phase 4: Adjust RX cable equalization 10/16/08
The line was disconnected due to a timeout in V.34 control channel restart sequence: Adjust RX cable 10/16/08
equalization
The line was disconnected due to a timeout in V.34 control channel restart sequence: Adjust TX cable 10/16/08
equalization
Solution Text Updated
The line was disconnected due to a timeout in V.34 control channel restart sequence: Adjust TX level 10/16/08
The line was disconnected due to a timeout in V.34 control channel restart sequence: Disable V.8 protocol 10/16/08
The line was disconnected due to a timeout in V.34 control channel restart sequence: Check for noise or 10/16/08
problem on phone line
The line was disconnected due to a timeout in V.34 phase 4: Disable V.8 protocol 10/16/08
The line was disconnected due to a timeout in V.34 phase 4: Replace FCU 10/16/08
The line was disconnected due to abnormal signaling in V.34 control channel restart: Replace FCU 10/16/08
The line was disconnected due to abnormal signaling in V.34 control channel restart: Disable V.8 protocol 10/16/08
The line was disconnected: The other terminal may be incompatible 10/16/08
The control channel started after an unsuccessful primary channel: Replace FCU 10/16/08
The line was disconnected because PPR was transmitted/received 9 times within the same ECM frame: 10/16/08
Disable V.8 protocol
The line was disconnected because PPR was transmitted/received 9 times within the same ECM frame: 10/16/08
Replace FCU
The line was disconnected because PPR was transmitted/received 9 times within the same ECM frame: 10/16/08
Adjust RX cable equalization
Document jam: Check ADF drive components and sensors 10/16/08
Document length exceeded the maximum: Check ADF drive components and sensors 10/16/08
Document length exceeded the maximum: Try changing the maximum acceptable document length, 10/16/08
Scanner Switch 00, Bits 2 & 3
Document length exceeded the maximum: Divide document into smaller pieces 10/16/08
Lost stamp data after HDD formatt. Reload stamp firmware. 10/17/08
Bypass size adjust - Set sp mode 1904 1 (100mm) and 2 (A4) 10/17/08
Replace FCU board 10/17/08
Potential sensor calibration error - sensor defective 10/17/08
Tray problem settings, set to bypass on 10/17/08
Refer to Product Support Guide on the TSC website for tested paper listing 10/17/08
Potential sensor calibration error 3 - clean replace Potential sensor. 10/17/08
To Program as default set your op panel up as wanted then save to last program in progam mode - the 10/17/08
select user tools - copy document features - general features - page 2 - Initial mode to program
Kernal stop: Process error: Check and/or replace SD card in slot 1 10/21/08
Kernal stop: Process error: Check and/or replace the RAM DIMM. 10/21/08
Kernal stop: Process error: Replace controller. 10/21/08
SD card error: Expanded authentication module error: No expanded authentication module. 10/21/08
SD card error: Expanded authentication module error: Defective SD card. 10/21/08
SD card error: Expanded authentication module error: No DESS module. 10/21/08
Solution Text Updated
SD card error: Expanded authentication module error: Install the expanded authentication module 10/21/08
SD card error: Expanded authentication module error: Install the SD card. 10/21/08
Clear key operator code using SP 7810. 10/22/08
Cleaned or replace registration roller 10/22/08
Add toner condition - If SP3817-001 to 004 have any 1 values, reset with sp 3817-005 and reset the toner 10/22/08
in question value to to with sp3410-001 to 004,reboot and re-initializeTD value effected, then replace
toner cartridge.
E7100 print job aborts when image tab quality to best. Suggest load 1-ZS1WT.ps patch as per tech mail 10/22/08
RC08090012
To turn on Bates stamping follow procedure in TSB B064/B065/B140/B141/B142/B143/B163 # 114 10/22/08
Net file error - Reload firmware for system and engine 10/23/08
Solution Text Updated
Network File Error- Reformat HDD with sp5832-011. 10/23/08
Log data error - Back up address book and format harddrive 10/23/08
Address book data error - reset SPs 5801-4 and 5846-50 then reboot copier 10/23/08
Enable thick paper mode sp 6119 10/23/08
Hard Drive startup error - Hard drive/s defective 10/23/08
Hard drive startup error - controller defective 10/23/08
Hard drive startup error - Mother board defective 10/23/08
Hard drive startup error - check harness and connections 10/23/08
HDD error: bad sectors - SP5832-002 formatt HDD (reload stamp date SP5832) 10/23/08
HDD error: bad sectors - HDD's defective 10/23/08
HDD error 4 corrupted sectors - HDD's defective 10/23/08
HDD error 5 CRC error - Mother board defective 10/23/08
HDD error 6 access error - HDD defective 10/23/08
SD card error 1 confirmation - SD card program missing, reload program 10/23/08
SD card error 2 - SD boot card missing / bad connection 10/23/08
SD card error 3 card access - SD card connection poor 10/23/08
SD card error 3 card access - SD card defective 10/23/08
SD card error 3 card access - controller defective 10/23/08
Address book data error - reset SP 5832-006, 007 (HDD formatting user info) 10/23/08
Address book data error - HDDs defective 10/23/08
Address book data error - Boot machine from SD card 10/23/08
876-1, 3, 4, 5 Log data error - SP 5832-004 format HDD 10/23/08
SC 876-2 Log data error - enable log encription 10/23/08
SC 876-5 Log data error - HDD defective 10/23/08
SC 876-5 Log data error - NVRAM defective 10/23/08
SC 876-99 Log data error - Cause unknown, send in e-alert 10/23/08
Media link board error - Media link board defective 10/23/08
Electrical total counter error - NVRAM defective 10/23/08
Electrical total counter error - NVRAM data corrupt, Clear ram, reload S/N and firmware 10/23/08
Mechanical total counter error - Counter defective 10/23/08
Mechanical total counter error - 24 volt short (pinched wire) check history for last work done to machine 10/23/08
Wireless LAN or Bluetooth error 1 - seeing wireless/bluetooth board but not the card, replace card 10/24/08
Solution Text Updated
Wireless LAN or Bluetooth error 2 - seeing wireless/bluetooth board but not the card, reinsert card 10/24/08
Wireless LAN or Bluetooth error 2 - seeing wireless/bluetooth board but not the card, replace the card 10/24/08
Monitor error - Replace system SD Card if SC817 is a result of firmware loading issues 10/27/08
Jams when printing from bypass tray - Update Engine firmware to 1.03 or later. 10/27/08
Jamming while making booklets with no paper in horizontal paper path and the booklet does not output 10/27/08
on to the booklet tray in the BK 5000 - Update firmware 02.1715
Update System firmware to v6.02 or higher 10/27/08
Update Printer firmware to v. 5.22- Printing Excel files with PCL6 printer hangs 10/27/08
Finisher shift tray late - on SR790 stack feed out belt may be slipping, increase tension on idler 10/28/08
Replace FCU board 10/28/08
Replace HDD 10/28/08
Doc Server enable/disable - use SSP5-967 to turn on (0) or OFF (1), turn MSW off/on 10/28/08
Wireless card not connecting - Disable onboard NIC with SP5-985-1 set to a "0" 10/28/08
Self diagnostic error optional memory - Controller defective 10/28/08
Self diagnostic error optional memory - Optional memory defective 10/28/08
Self diagnostic error optional memory - Reseat standard memory on motherboard 10/28/08
Replace charge corona powerpack 10/28/08
Solution Text Updated
Self diagnostic error optional memory - Clear NVRAM SP5801 10/28/08
Finisher Shift tray 1 motor error - motor has locktite/glue in it from factory freezing motor, turn by hand 10/28/08
to break loose and it should work
SP modes in Japanese - set IOB dip sw 101 bits 6,7,8 to OFF, ON, OFF 10/28/08
Used toner bottle full error - Clean or replace toner full sensor 10/28/08
Suspend to RAM error - Suggest update sub cpu firmware to 1.07 10/28/08
Drum cleaning motor lock M - Check for bind in cleaning mechanisim 10/28/08
Suspend to RAM error - Energy Saver mode, network connection dropped - Requires NCS firmware 7.11 10/28/08
or later
Drum cleaning motor error K - Replace drum cleaning motor 10/28/08
Drum cleaning motor error K - Drum cleaning unit seized 10/28/08
Drum cleaning motor error K - loose connector on drum cleaning motor 10/28/08
Drum cleaning motor error M - Replace drum cleaning motor 10/28/08
Drum cleaning motor lock M - Connector loose on drum cleaning motor 10/28/08
Used toner bottle full error - Harness for used toner bottle sensor was pinched 10/28/08
Scan router lite is not supported 10/28/08
Dial tone detection - User parameter switch 22, bit 0 set as 0 10/28/08
External controller error 6 - Power issue at EFI controller 10/29/08
External controller error 6 - EFI controller rebooted 10/29/08
External controller error 6 - check harness and connections to EFI controller 10/29/08
Printer error 1 - Insufficient memory 10/29/08
Printer error 1 - Firmware defective, reload controller firmware 10/29/08
Printer error 2 - Application requires font missing from SD card 10/29/08
NetFile function error - HDD defective 10/29/08
NetFile function error - Power fluctuation to HDD 10/29/08
NetFile function error - Firmware error 10/29/08
NetFile function error - Refer to recovery procedures page 4-104 SM under SC 925 10/29/08
F-Gate signal error - BCU defective 10/29/08
F-Gate signal error - BCU firmware defective 10/29/08
Scanner image setting error - MCU defective 10/29/08
Scanner image setting error - BCU defective 10/29/08
Scanner image setting error - IPU defective 10/29/08
Scanner image setting error - BCU / MCU firmware defective 10/29/08
Scanner image setting error - Check harness and connections 10/29/08
Solution Text Updated
Printer image setting error - LDB defective 10/29/08
Printer image setting error - IPU defective 10/29/08
Printer image setting error - Polygon mirror motor/board defective 10/29/08
Printer image setting error - BCU firmware defective 10/29/08
Printer image setting error - check harness and connections 10/29/08
Memory setting error - Firmware bug, reload firmware and restart machine 10/29/08
Memory setting error - HDD defective 10/29/08
Memory setting error - Controller defective 10/29/08
Memory setting error - MCU defective 10/29/08
Memory setting error - IPU defective 10/29/08
Memory setting error - check harness and connections 10/29/08
Scanner start error - Firmware bug, reload firmware 10/29/08
Print start error - Firmware bug, reload firmware 10/29/08
Polygon mirror motor ready error - Polygon motor / board defective 10/29/08
Polygon mirror motor ready error - BCU defective 10/29/08
Polygon mirror motor ready error - check harness and connections 10/29/08
Scanner ready error - BCU defective 10/29/08
Scanner ready error - MCU defective 10/29/08
Scanner ready error - Firmware bug, reload firmware 10/29/08
Scanner ready error - check harness and connections 10/29/08
WIM password reset; Use Smart Organinzing Monitor> System Tab> Access Code Change 10/29/08
Data block format failure in ECM reception: Check for phone line noise or problems 10/29/08
Data block format failure in ECM reception: Replace FCU 10/29/08
The other terminal did not reply to NSS in AI short protocol mode: Replace FCU 10/29/08
The other terminal did not reply to NSS in AI short protocol mode: Check the phone line connection 10/29/08
The other terminal did not reply to NSS in AI short protocol mode: Check NCU to FCU connection 10/29/08
The other terminal did not reply to NSS in AI short protocol mode: Adjust TX level and/or cable 10/29/08
equalization
The other terminal did not reply to NSS in AI short protocol mode: The other terminal may not be 10/29/08
compatible
The other terminal sent a DCS which contained functions that the receiving machine cannot handle: 10/29/08
Incompatible machine
DCR timer runs out without receiving certain amount of data: Check the connections between the FCU 10/29/08
and NCU
Solution Text Updated
DCR timer runs out without receiving certain amount of data: Check the phone line for noise or other 10/29/08
problems
DCR timer runs out without receiving certain amount of data: The remote machine may be defective 10/29/08
DCR timer runs out without receiving certain amount of data: Replace FCU board 10/29/08
DCR timer runs out without receiving certain amount of data: Replace NCU board 10/29/08
Polarity chenged during communication: Check the phone line connection 10/29/08
The communication mode specified in CM.JM was not available: The other terminal did not have a 10/29/08
compatible communication mode
The calling terminal fell back to T.30 mode, because it could not detect ANSam after sending CI: Check for 10/29/08
noisy phone line
The calling terminal fell back to T.30 mode, because it could not detect ANSam after sending CI: ANSam 10/29/08
was too short to detect
The calling terminal fell back to T.30 mode, because it could not detect ANSam after sending CI: Disable 10/29/08
V.8 protocol
The calling terminal fell back to T.30 mode, because it could not detect a JM in response to a CM: Check 10/29/08
for noisy phone line
The calling terminal fell back to T.30 mode, because it could not detect a JM in response to a CM: Disable 10/29/08
V.8 protocol
The calling terminal fell back to T.30 mode, because it could not detect a CJ in response to a JM: Disable 10/29/08
V.8 protocol
The calling terminal fell back to T.30 mode, because it could not detect a CJ in response to a JM: Check for 10/29/08
noisy phone line
The calling terminal fell back to T.30 mode, because it could not detect a CM in respons to ANSam: Check 10/29/08
for noisy phone line
The calling terminal fell back to T.30 mode, because it could not detect a CM in respons to ANSam: 10/29/08
Disable V.8 protocol
Electronic counter error - Replace NVRAM-B098 9590. 10/30/08
Staple entrance jam - Clean or replace staple entrance sensor 10/30/08
ID sensor pattern <2.5 2x's - clean ID sensor and reinitialize 10/30/08
ID sensor pattern <2.5 2x's - poor drum condition or toner filming on drum 10/30/08
Solution Text Updated
How to enable multi-bin output tray - use SP6-901 10/30/08
Partial image any color - check shutter opening with SP2-914, should be at 38 10/30/08
Partial image any color - check the ITB roller condtion, position and contact for the effected color 10/30/08
Print/scan not seen after new NVRAM - use SP5-985 to turn NIC back on 10/30/08
Screen calibration fails - when calibrating screen touch the circle not corner of screen 10/30/08
Screen calibration fails to hold - try CRAM or replace Controller NVRAM #B2309590 10/30/08
LD current too high - LD unit defective, replace 10/30/08
LD current too high - BICU defective, replace 10/30/08
LD current too high - check LD unit for toner dusting, requiring full pwr 10/30/08
LD current too high - check for poor ID patch density, requiring full laser pwr 10/30/08
Platen glass scale off center- Reinstall scale 10/30/08
20 pin Key counter interface unit type A is EDP 413012 10/30/08
Stamp data download SP 5853. 10/30/08
User parameter switch 2 bit 4 set as 0 to enable mark 10/30/08
Application function selection error: Turn off SSDP in win as admin configuration ssdp inactive or telnet in 10/30/08
and set down
Software error - Reload firmware 10/30/08
Software error - Reload firmware 10/30/08
Op Panel mang. records exceeded - No action required, to many application screens open on op panel. 10/30/08
Exposure lamp error - replace lamp stabilizer board if no output voltage 10/31/08
Exposure lamp error - check scanner is stopping under white plate correctly 10/31/08
Scanner HPS does not turn ON - replace SIB if scanner does not move 10/31/08
Scanner HPS does not turn ON - check for binds in scanner operation 10/31/08
Scanner HPS does not turn OFF - replace SIB if scanner does not move 10/31/08
Booklet finisher stack feed out mtr error - replace stack present sensor, # AW020166 10/31/08
CPU self diagnostic error - G3 option on fax had flat cable installed backwards. Reseat with short end 10/31/08
going to FCU.
CPU self diagnostic error - replace controller board 10/31/08
Used toner transport lock error - Check toner waste tubes for clogged toner 10/31/08
Used toner transport lock error - Clean or replace Waste toner lock sensor 10/31/08
Used toner transport lock error - Check & clean sensor # 39. 10/31/08
Merge Print scan option on to postscript 10/31/08
Used toner bottle set error - Replace user toner bottle set sensor 10/31/08
User toner bottle motor error - Replace used toner bottle motor 10/31/08
Used toner bottle set error - Insure bottle is set in machine 10/31/08
Music sensor error - Clean or replace music sensor 10/31/08
Music sensor error - Inspect music sensor harness for loose connection 10/31/08
ITB encoder sensor error - Replace ITB belt 10/31/08
ITB encoder sensor error - Clean or replace the ITB encoder sensor 10/31/08
ITB encoder sensor error - ITB drive is slipping - inspect belt and rollers 10/31/08
Temperature and humidity sensor error M PCU - Replace temperature and humidity sensor 10/31/08
Temperature and humidity sensor error Toner bottle - replace the Toner bottle Temperature and humidity 10/31/08
sensor
Solution Text Updated
ITB encoder sensor error - Replace ITB belt 10/31/08
ITB encoder sensor error - Replace ITB encoder sensor 10/31/08
ITB encoder sensor error - Reinstall ITB belt and assembly 10/31/08
Toner collection motor error - Replace tray 3 feed station. 11/03/08
Transfer Belt position error - replace Transfer Clutch 11/03/08
Transfer Belt position error - clean transfer belt clutch home position sensor 11/03/08
Transfer Belt position error - check for transfer belt housing damage or installation issues 11/03/08
With stored print - Insure that the store print command in the driver is used 11/03/08
Solution Text Updated
Development Intake Fan Error - Fan harness disconnected or damaged 11/03/08
Development Intake Fan Error - Fan blocked by an obstruction 11/03/08
Development Intake Fan Error - Fan damaged 11/03/08
LCIT air assist front fan error - Inspect fan for loose connection 11/03/08
LCIT air assist front fan error - Replace LCIT air assist front fan motor 11/03/08
LCIT air assist rear fan error - inspect fan for loose connections 11/03/08
LCIT air assist rear fan error - Replace LCIT air assist rear fan motor 11/03/08
Heating thermister error - Replace heating roller thermister 11/03/08
Heating thermister error - repair poor conntion of heating roller thermister 11/03/08
Zero Cross Over Error - Inspect Thermiter wiring for pinched wire 11/03/08
BK5010 mounts up to SR841 11/03/08
Set sp 3904 to 1 warm up short mode 11/03/08
Relay sensor jam error - Slow feed from paper tray 11/03/08
Formatt IMH portion of HDD, 5-832-002 11/03/08
During copying - Reformat HHD 11/03/08
Self diagnostic error - Replace NVRAM. 11/03/08
Check adobe reader level and reinstall drivers (newest level having trouble with punch) 11/03/08
1st laser detect failure - check for 5vdc on CN403-3 on laser board (door sw circuit) 11/04/08
Charge roller leak - check connections between PCU and HVPS 11/04/08
Charge roller correction error - check ID sensor readings, correct as needed 11/04/08
1st laser detect failure - clean interior of laser unit of toner dust blocking sensor 11/04/08
1st laser detect failure - check laser power settings in SP2-103 11/04/08
LD HPS does not turn ON - LD unit not moving, check for blockage 11/04/08
LD HPS does not turn OFF - LD unit not moving correctly 11/04/08
LD HPS does not turn OFF - LD positioning motor not working 11/04/08
HDD mail send error - SC 873 and please wait on display - Format HDD 11/04/08
Application function selection error - Turn off SSDP in wim as admin configuration ssdp inactive or telnet 11/04/08
in and set down
Software error - E7100 while printing only sc code 991 - Suggest to load patch XT6UU.PS and reboot fiery 11/04/08
FTP fails at power on - Must have network support firmware Version 7.05 or later. 11/04/08
When Web Image Monitor is accessed machine stays in energy saver mode. Install Version 1.04 firmware 11/04/08
or later.
Can not reboot via web image monitor - Install network support firmware 7.08 or later. 11/04/08
Memory is always transfered in PDF even if TIFF is selected - Update FCU firmware 02.00.00 or later. 11/04/08
Scanning to e-mail will sometimes fail - Install FCU firmware V 03.00.00 or later. 11/04/08
Address book can not be saved from LDAP Sever to MFP - Update System/Copy firmware to 1.05 or later. 11/04/08
WIM displays this device is in use by other functions - Install Web Support firmware1.06 or later. 11/04/08
Web Smart Device Monitor Shows the IP addresses of Twain clients in reverse - Update Network Support 11/04/08
Firmware to 7.08 or later.
When MFP is updating address book via ScanRouter Please wait is displayed - Update scanner firmware 11/04/08
to version 1.06 or later.
Tray 2 feed error - Check tray pick up roller solenoid for binding or loosness 11/04/08
Pressure roller lift error 1 - Replace pressure roller lift sensor 11/04/08
Pressure roller lift error 1 - Replace pressure roller lift motor 11/04/08
Hot roller thermister error - Replace hot roller thermister 11/04/08
Hot roller thermister error - Repair hot roller thermister wire harness 11/04/08
Ozone exhaust fan (FC) error - Inspect Fan M70 / Component layout 150 / C6 - 3/4 11/04/08
Solution Text Updated
Ozone exhaust fan (K) error - Replace ozone fan motor 11/04/08
Ozone exhaust fan (K) error - Inspect fan motor - M12/ Ozone fan - Component layout 151 / C6 - 3/4 11/04/08
ID VSG error >5v - check clean and reinitialize ID sensor with SP3-001-2 11/05/08
ID sensor current error - clean and reinitialize ID sensor with SP3-001-2 11/05/08
ID sensor out of VSG target range - clean and reinitialize ID sensor with SP3-001-2 11/05/08
ID sensor out of VSG target range - drum surface damaged or coated with toner dust 11/05/08
Solution Text Updated
TD sensor over/under normal error - replace TD sensor 11/05/08
TD sensor over/under normal error - check connections between TD sensor and IOB 11/05/08
TD sensor over/under normal error - check and adjust for over or undertoned condition 11/05/08
Scanner auto reset timer. Suggest scanner sp 1006 and select 10 to 99 seconds 11/10/08
New fuser will not perform registration - replace consumables, toner, dev, pcu 11/10/08
Software or Application error - Replace system card in slot one 11/10/08
Scanner HP error - replace Fuse 107 in DC PSU 11/11/08
ID sensor pattern <2.5 2x's - if drum is not turning, replace drum drive gear - AB 03 05 74 11/11/08
-01 3rd tray lift (or LCT) error - LCT table not even, one side jumped gear 11/11/08
Second Vertical transport sensor - Reseat or replace paper feed control PCB 11/11/08
VM card gets installed in open slot - and kept in that slot - No Merging 11/11/08
Controller startup error - Replace BCU board 11/11/08
1st paper tray late error - Replace torque limiter in tray 1 11/11/08
How do I turn off Duplex? - Duplex/combine/series key, cancel key, program button, program as defaults 11/11/08
key, program key, yes key.
GBC jam error - Clean entrance sensors in GBC 11/11/08
Check development/toner supply motor drive - Cut tie wraps to development/toner supply motor 11/11/08
harness and reinstall tie wraps
1st paper tray late error - Feed, sep and pickup rollers defective 11/11/08
1st paper tray late error - Pickup solenoid bound or defective 11/11/08
2nd paper tray late error - Torque limiter defective 11/11/08
2nd paper tray late error - Pickup, feed and sep rollers defective 11/11/08
2nd paper tray late error - Pickup solenoid defective 11/11/08
2nd paper tray late error - Tray two feed sensor defective 11/11/08
1st paper tray late error - Tray one feed sensor defective 11/11/08
3rd paper tray late error - Tray three feed sensor defective 11/11/08
3rd paper tray late error - Pick up solenoid defective 11/11/08
3rd paper tray late error - Pick up, feed and sep rollers defective 11/11/08
3rd paper tray late error - torque limiter defective 11/11/08
4th paper tray late error - Tray 4 feed sensor defective 11/11/08
4th paper tray late error - Pick up, feed and sep rollers defective 11/11/08
4th paper tray late error - Pick up solenoid defective 11/11/08
4th paper tray late error - torque limiter defective 11/11/08
5th paper tray late error - Pick up, feed and sep rollers defective 11/11/08
5th paper tray late error - Pick up solenoid defective 11/11/08
5th paper tray late error - torque limiter defective 11/11/08
5th paper tray late error - Tray five feed sensor defective 11/11/08
6th paper tray late error - Pickup, feed and sep rollers defective 11/11/08
6th paper tray late error - Pickup solenoid defective 11/11/08
Solution Text Updated
6th paper tray late error - torque limiter defective 11/11/08
6th paper tray late error - tray 6 feed sensor defective 11/11/08
7th paper tray late error - Pickup solenoid defective 11/11/08
7th paper tray late error - Pickup, feed and sep rollers defective 11/11/08
7th paper tray late error - torque limiter defective 11/11/08
7th paper tray late error - Tray 7 feed sensor defective 11/11/08
Disable V.8 protocol, Fax SP 1-105-04 Bit 2 to 0 11/12/08
Duplex transport sensor 3 (late) - Possible Duplex transport sensor 3 defective. 11/12/08
Duplex entrance sensor (late) - Possible Duplex entrance sensor defective. 11/12/08
LCT relay sensor (late) - Possible lct relay sensor defective. 11/12/08
LCT Exit Sensor - Possible LCT Exit sensor defective. 11/12/08
Too view test patterns in color you must select the pattern in SP modes - Then send print job from PC 11/13/08
Unable to print from Mac - Check PS option is installed in the copier 11/13/08
Transfer roller open error - replace transfer clutch assembly #AX210093 11/13/08
Transfer roller open error - clean or replace transfer clutch home position sensor, #AW020159 11/13/08
TD auto adjust error - check connections from TD sensor to IOB CN 222, pins 9 thru 12 11/13/08
TD auto adjust error - check toner density, either over or undertoned 11/13/08
Solution Text Updated
Developer bias leak detected - replace HVPS if no output voltage 11/13/08
Developer bias leak detected - output voltae too high, check with meter for -560vdc on Bout connector 11/13/08
Developer bias leak detected - check connection between dev unit and machine frame 11/13/08
Transfer rolller leak - check connection between transfer belt and machine frame 11/13/08
Transfer rolller leak - check transfer belt for rips, tears, pin holes 11/13/08
Transfer rolller leak - check transfer belt roller connection and condition 11/13/08
Transfer belt position error - clean or replace transfer clutch postion sensor 11/13/08
Transfer belt position error - main motor loaded down and turning clutch too slow 11/13/08
Main motor lock - check main motor input voltage is present 11/13/08
Unable to print from Mac - Check PS option is installed in the copier 11/13/08
Unable to print from Mac - Check PS option is installed in the copier 11/13/08
Set Sp-mode 5959 as correct size. 11/13/08
Barcode like print on images - Replace ROM on Controller 11/13/08
Tank Full Lever sensor: Dirty/Defective main scan encoder sensor 11/13/08
Tank Full Lever sensor: Defective Tank full sensor sensor/harness 11/13/08
Tank Full Lever sensor: Incorrect position of print head carriage slider- see TSB#13 11/13/08
Tank Full Lever sensor: Replace engine 11/13/08
Tank Full Lever sensor: Check SP 7215- if highest value 10x the lowest value replace engine 11/13/08
Unable to print from Mac - Check PS option is installed in the copier 11/13/08
Set SP modes 5-401-006, 016, 026, 036, 046. as 1 for functions you do not want protected with 11/13/08
authentication
Unable to print from Mac - Check PS option is installed in the copier 11/13/08
C233 NVRAM part Number is 1407 4696. 11/13/08
Drum shaft motor lock error - Install new parts as per TSB-024 11/13/08
Ink pump motor lock - Install new parts as per TSB-024 11/13/08
Ink pump motor lock - Defective ink pump motor sensor 11/13/08
Ink pump motor lock - Defective ink pump motor 11/13/08
Ink pump motor lock - Defective ink pump 11/13/08
Set User Parameter Switch 22 Bit 0 to 0 11/13/08
Perform TSB D014/D015 - 027 11/13/08
Dongle for E7100 - Each dongle must be installed on work station 11/13/08
Dongle for E7100 for impose function - Each dongle must be installed on work station 11/13/08
Controller start up error - Suggest to replace HDD 11/13/08
Controller start up error - Check for pinched harness on duplex/fuser exhaust fans 11/13/08
Address book error - Check print scan sd card and fiery E7100 installed to gether 11/13/08
Dropping out of network - Suggest to update with latest NCS firmware 11/13/08
Not picking up IP address from DHCP server - Suggest to update with latest NCS firmware 11/13/08
Garbled printing - Update printer and NCS firmware 11/13/08
Solution Text Updated
Not stapling from RPCS driver - Check paper sizes are program in the driver. 11/13/08
Unable to print from Mac - Check PS option is installed in the copier 11/13/08
Fatal Kernal Error - Reseat memory dimms and connectors on controller 11/13/08
Printer Error Fuser Temp message: Refer to RGK95212 to reset error 11/13/08
Enable Sp-mode 5985 - 1 / 2 11/14/08
Vista scan to email error - put a password in for admin account 11/14/08
Uneven image side to side - Install engine firmware V1.11:01 or higher to correct laser shutter opening. 11/14/08
Uneven image side to side - check laser shutter mechanical operation 11/14/08
Uneven image side to side - check SP2 914 shutter setting has stayed at either 38 or 42 11/14/08
Uneven image side to side - check image on drum, if OK troubleshoot transfer belt 11/14/08
Uneven image side to side - check charge roller condition 11/14/08
Cover interposer option doesnt show up in postscript driver - Not supported - As of 11/12/2008(TM) 11/14/08
Quick dial table not functioning with DOS - Reset SP 5846-50 11/14/08
Address book error - Reseat HDD power cables 11/14/08
Refer to TSSC website for parts inquiry 11/14/08
Refer to TSC site/Printing Solutions/Smart accounting/drivers for pop-up drivers. 11/14/08
SD card program merge - Use sp 5873 1 to merge programs 11/14/08
Displays wrong paper size can not adjust with user tools - Select paper size in Sp-mode 5959 11/14/08
Optional Memory Dimm error - Reseat or Replace Memory DIMMs in Motherboard. 11/14/08
EB135 does not support Ringbinder or Perfectbinder. 11/14/08
Cover interposer option doesnt show up in postscript driver - Not supported - As of 11/12/2008(TM) 11/14/08
VSG adj error - use SP3-107 (frt 1, center 3, rear 5) should be 4.0v +/- .5v 11/17/08
PR lamp full power - Check HR thermistors in SP1-106, replace as needed 11/17/08
Wrong memory error - correct 512mb memory # G1085020 11/17/08
D101 firmware to activate 3 hole punch - Turn on SP6-980-001 and set optimum for thick paper in user 11/17/08
tools.
loose wire at CN 111 pin 7 MPU 11/17/08
Postscript driver doesnt show cover interposer option - Doesnt support as per tech mail RC080687 11/17/08
Line positioning adjustment (MUSIC) error: Check if each toner bottle has enough toner 11/17/08
Line positioning adjustment (MUSIC) error: Replace ID sensor 11/17/08
Line positioning adjustment (MUSIC) error: Replace image transfer belt unit 11/17/08
Line positioning adjustment (MUSIC) error: Replace the PCDU(s) 11/17/08
Line positioning adjustment (MUSIC) error: Replace the laser unit 11/17/08
Postscript driver doesnt show cover interposer option - Doesnt support as per tech mail RC080688 11/17/08
1st Transport sensor late error - 1st Transport sensor defective 11/17/08
How to change model/make name - use Plug & Play Maker/Model SP5-907 11/17/08
PCU connections loose - Reinstall PCU 11/18/08
Paper size not recognized - Check and/or replace paper height sensors 11/18/08
ECM on/off - Set communication switch 01 bit 0 (fax sp 1104) 11/18/08
To enable punching and Z folding together - Set sp 6904 change to 1 and reboot. 11/18/08
Reflex, BK-Q4 Sensor, VRC17017 11/18/08
Paper trays were never empty - All paper end sensor were out of place - Inspect paper end sensors 11/18/08
To enable punching and Z folding together. Suggest sp 6904 change to 1 and reboot. 11/18/08
Replace Bypass drive motor 11/18/08
Paper size not recognized - Check and/or replace paper height sensors 11/18/08
JP 50 L drum for 11x17 paper JP 40 S for A4 paper. 11/18/08
Fossi Kits -- Not supported on this model - (not a server based Fiery) 11/18/08
EFI Fiery cannot select more than one recipient from address book 11/18/08
To enable punching and Z folding to gether. Suggest sp 6904 change to 1 and reboot. 11/18/08
Inspect upper exit guide - Not releasing pressure from lead edge of paper 11/18/08
NEMA 6-20 120V 20A outlet required. 11/18/08
NEMA 6-20 120V 20A outlet required. 11/18/08
Duplex entrance sensor late error - Clean or replace duplex entrance sensor 11/18/08
Unable to print from Mac - Check PS option is installed in the copier 11/18/08
To enable punching and Z folding to gether. Suggest sp 6904 change to 1 and reboot. 11/18/08
Clean or Replace backgauge drive clutch 11/18/08
2nd Transport sensor late error - 2nd Transport sensor defective 11/18/08
Solution Text Updated
3rd Transport sensor late error - 3rd Transport sensor defective 11/18/08
4th Transport sensor late error - 4th Transport sensor defective 11/18/08
5th Transport sensor late error - 5th Transport sensor defective 11/18/08
6th Transport sensor late error - 6th Transport sensor defective 11/18/08
7th Transport sensor late error - 7th Transport sensor defective 11/18/08
LCT relay sensor late error - LCT relay sensor defective 11/18/08
LCT exit sensor late error - LCT exit sensor defective 11/18/08
Relay sensor late error - relay sensor defective 11/18/08
Registration sensor late error - Registration sensor defective 11/18/08
Heat Pipe exit sensor late error - Heat Pipe exit sensor defective 11/18/08
Exit sensor late error - Exit sensor defective 11/18/08
Duplex transport sensor 1 late error - Duplex transport sensor 1 defective 11/18/08
Duplex transport sensor 2 late error - Duplex transport sensor 2 defective 11/18/08
Duplex transport sensor 3 late error - Duplex transport sensor 3 defective 11/18/08
Inverter tray paper sensor late error - Inverter tray paper sensor defective 11/18/08
Registration sensor when duplexing late error - Sensor defective 11/18/08
1st Paper tray lag error - Tray 1 feed sensor defective 11/18/08
1st Paper tray lag error - Feed, seperation and pickup rollers defective 11/18/08
1st Paper tray lag error - Pick up solenoid bound or defective 11/18/08
1st Paper tray lag error - Torque limited defective 11/18/08
2nd Paper tray lag error - Torque limiter defective 11/18/08
2nd Paper tray lag error - Pickup, feed and seperation rollers defective 11/18/08
2nd Paper tray lag error - pickup solenoid defective 11/18/08
2nd Paper tray lag error - 2nd tray feed sensor defective 11/18/08
3rd Paper tray lag error - Torque limiter defective 11/18/08
3rd Paper tray lag error - Pickup, feed and seperation rollers defective 11/18/08
3rd Paper tray lag error - Pickup solenoid defective 11/18/08
3rd Paper tray lag error - 3rd tray feed sensor defective 11/18/08
Front Fan error: Check/Replace harness 11/19/08
Front Fan error: Replace front fan 11/19/08
Energy saving I/O sub-system error: Replace controller board 11/19/08
Monitor error: Reload controller firmware 11/19/08
Monitor error: Replace SD card 11/19/08
Fatal kernel error: Reload controller firmware 11/19/08
Solution Text Updated
Fatal kernel error: Replace controller board 11/19/08
Self-diagnostic error - CPU: Reload controller firmware 11/19/08
Self-diagnostic error - CPU: Replace controller board 11/19/08
Self-diagnostic error - CPU: Replace RAM DIMM 11/19/08
Self-diagnostic error - ASIC: Replace RAM DIMM 11/19/08
Self-diagnostic error - ASIC: Replace controller board 11/19/08
Self-diagnostic error - ASIC: Reload controller firmware 11/19/08
Self-diagnostic error - HDD: Replace HDD 11/19/08
Self-diagnostic error - HDD: Replace controller board 11/19/08
Self-diagnostic error - HDD: Check HDD to controller connection 11/19/08
Self-diagnostic error - NIB: Replace controller board 11/19/08
Self-diagnostic error - Standard NVRAM: Replace controller board 11/19/08
Self-diagnostic error - Standard NVRAM: Replace the NVRAM 11/19/08
Self-diagnostic error - Standard NVRAM: Check NVRAM connection 11/19/08
Reset code using Plotter Switch 01 set Bit 0 to a value of 1 and reboot machine 11/19/08
Printing Rx files in memory: Down arrow> 381>Fax> Fax Answ> Print 11/19/08
All Rx files into memory: Down arrow> 241> Setup> Reception> Rec. Paper> With> Ok. 11/19/08
Transfer belt position error - bracket interfering with position clutch - keeps clutch mech. energized 11/20/08
Transfer belt position error - gear that drives transfer position clutch installed backwards 11/20/08
Transfer belt position error - check installation and condition of transfer belt housing 11/20/08
Transfer belt position error - replace transfer belt lift clutch 11/20/08
Transfer belt position error - clean or replace transfer belt HP sensor 11/20/08
Main motor lock: Defective main motor p/n B276 1055 countermeasure 12/2007 see TM# RC080474-01 11/20/08
8/08 for s/n cutinn
ALL FILES GO INTO MEMORY - SP 6-105-001 then SP5-102 11/20/08
Finisher B830 Shift motor error - Check shift tray movement - Tray is binding on track 11/21/08
Finisher B830 entrance sensor late error - sensor defective 11/21/08
Finisher B830 entrance sensor lag error - Sensor blocked or defective 11/21/08
Finisher B830 upper tray exit sensor late error - sensor defective 11/21/08
Finisher B830 upper tray exit sensor lag error - sensor blocked or defective 11/21/08
Finisher B830 shift tray exit sensor late error - sensor defective 11/21/08
Finisher B830 shift tray exit sensor lag error - sensor blocked or defective 11/21/08
Finisher B830 staple tray exit sensor late error - sensor defective 11/21/08
Finisher B830 staple tray exit sensor lag error - sensor blocked or defective 11/21/08
Finisher B830 staple tray paper sensor late error - sensor defective 11/21/08
Finisher B830 staple tray paper sensor lag error - sensor blocked or defective 11/21/08
Finisher B830 transport motor jam error - motor defective 11/21/08
Finisher B830 Shift tray lift motor error - Motor defective 11/21/08
Finisher B830 Jogger motor error - Motor defective 11/21/08
Finisher B830 Staple motor error - Motor defective 11/21/08
Finisher B830 Stack feedout belt motor error - Motor defective 11/21/08
Finisher B830 Punch motor error - Motor defective 11/21/08
Finisher B830 Z-fold jam error 11/21/08
Finisher B830 Prestack transport motor error - Motor defective 11/21/08
Finisher B830 Abnormal signal error - cause unknown 11/21/08
Finisher B830 Upper stopper motor error - Motor defective 11/21/08
Replace adf feed one way bearings 11/24/08
Communication error between BCU and ADF - Replace interface harness from ADF unit to BCU 11/24/08
Self diagnostic error - Reseat connectors on controller pcb or replace controller 11/24/08
Solution Text Updated
Fusing exit jam - Clean dirty fusing entrance guide 11/24/08
As per TM RC080685-01 NCR paper is not a recommended throughput 11/24/08
To disable printing the scan journal - Set user tools / scan settings / general settings / print scan journal / 11/24/08
off
Citrix drivers - Regular windows driver will work with citrix operating system 11/24/08
Finisher exit sensor sensor late - Replace sensor 11/24/08
Proof tray exit sensor - Clean or replace proof exit sensor 11/24/08
Please wait with HDD unplugged - replace OPPANEL 11/24/08
Check laser connections for pinches / wire ties too tight 11/24/08
Replace laser unit - 11/24/08
Confirm that developer unit is seated correctly that developer unit is turning 11/24/08
Cannot save document server files to desktop - Refer to FAQ ID 85479 11/24/08
Improved envelope feeding - Suggest C262 C265 bulletin 26 11/24/08
Add toner condition / no developer fill - Replaced magenta dev unit - chunks in toner - clogged the 11/24/08
doctor blade
Counter display setting is SP 5045. 11/24/08
Cannot save document server files to desktop - Refer to FAQ ID 85479 11/24/08
Check under the advanced tab that {Enable Advanced Printing Features} is enabled. 11/24/08
Statement size paper - cannot use in paper drawers, bypass only 11/24/08
Cannot save document server files to desktop - Refer to FAQ ID 85479 11/24/08
Optional memory error - Reseat HHD connectors or replace HDD 11/24/08
Controller startup error - Reseat system sd card in slot C1 11/24/08
Cannot save document server files to desktop - Refer to FAQ ID 85479 11/24/08
Master/Slave control board error - Slave board defective 11/24/08
Master/Slave control board error - Check harness and connections 11/24/08
Master/Slave control board error - Slave board firmware defective or missing 11/24/08
Master to relay board communication error - Master control board defective 11/24/08
Master to relay board communication error - Relay control board defective 11/24/08
Master to relay board communication error - Check harness and connections 11/24/08
Master to relay board communication error - Master control board firmware missing 11/24/08
Slave to cutter board communication error - Cutter board defective 11/24/08
Slave to cutter board communication error - Slave board defective 11/24/08
Slave to cutter board communication error - Check harness and connections 11/24/08
Slave to cutter board communication error - Cutter board firmware missing or defective 11/24/08
Bookbinder EEPROM error - master control board EEPROM missing or defective 11/24/08
Solution Text Updated
Master to inserter board communication error - Inserter board defective 11/24/08
Master to inserter board communication error - check harness and connections 11/24/08
Master to inserter board communication error - inserter board firmware missing or defective 11/24/08
24v check signal error - front cover switch defective 11/24/08
24v check signal error - 24v1 power supply error (PSU defective) 11/24/08
24v check signal error - Top cover switch defective 11/24/08
24v check signal error - Front cover switch defective 11/24/08
24v check signal error - Stacking cover switch defective 11/24/08
24v check signal error - master control board defective 11/24/08
24v check signal error - Slave control board defective 11/24/08
24v check signal error - check harness and connections 11/24/08
24v check signal error - Front cover switch defective 11/24/08
24v check signal error - Slave control board defective 11/24/08
24v check signal error - check harness and connections 11/24/08
Power supply fan lock error - PSU fans (left, right or center) overload 11/24/08
Power supply fan lock error - PSU fans (left, right or center) Defective 11/24/08
Spine plate lower fan lock error - Fan overload / blocked 11/24/08
Spine plate lower fan lock error - Fan motor defective 11/24/08
Spine plate upper fan lock error - Fan overload or blocked 11/24/08
Spine plate upper fan lock error - Fan motor defective 11/24/08
Signature fan #2 lock error - front and or rear fan overload / blocked 11/24/08
Signature fan #2 lock error - front and or rear fans defective 11/24/08
Signature fan #1 lock error - front and or rear fans overload / blocked 11/24/08
Signature fan #1 lock error - front and or rear fans defective 11/24/08
Upper glue supply fan lock error - Fan overload / blocked 11/24/08
Upper glue supply fan lock error - Fan motor defective 11/24/08
Lower glue supply fan lock error - Fan overload / blocked 11/24/08
Lower glue supply fan lock error - Fan motor defective 11/24/08
Grip HP sensor (S55) error - Book grip motor (M43) defective 11/24/08
Grip HP sensor (S55) error - Grip HP sensor defective 11/24/08
Grip HP sensor (S55) error - check harness and connections 11/24/08
Main grip signature sensor (S55) error - Front main grip motor (M23) defective 11/24/08
Main grip signature sensor (S55) error - Rear main grip motor (M24) defective 11/24/08
Main grip signature sensor (S55) error - Sensor defective 11/24/08
Solution Text Updated
main grip signature sensor (S55) error - check harness and connections 11/24/08
Trimming buffer HP sensor left (S103) error - Buffer clogged, remove jammed scraps 11/24/08
Trimming buffer HP sensor left (S103) error - Trimmings buffer motor (M37) defective 11/24/08
Trimming buffer HP sensor left (S103) error - sensor defective 11/24/08
Trimming buffer HP sensor left (S103) error - check harness and connections 11/24/08
Trimming buffer HP sensor right (S100) error - clear buffer of jammed scraps 11/24/08
Trimming buffer HP sensor right (S100) error - trimming buffer motor (M37) defective 11/24/08
Trimming buffer HP sensor right (S100) error - sensor defective 11/24/08
Trimming buffer HP sensor right (S100) error - check harness and connections 11/24/08
Trimming buffer motor (37) error - clear buffer of jammed scraps 11/24/08
Trimming buffer motor (37) error - motor defective 11/24/08
Trimming buffer motor (37) error - trimming buffer sensors (S100/S103) defective 11/24/08
Trimming buffer motor (37) error - check harness and connections 11/24/08
Grip HP sensor (S93) error - Book grip motor (M43) defective 11/24/08
Grip HP sensor (S93) error - sensor defective 11/24/08
Grip HP sensor (S93) error - check harness and connections 11/24/08
Grip end sensor (S94) error - Book grip motor (M43) defective 11/24/08
Grip end sensor (S94) error - sensor defective 11/24/08
Grip end sensor (S94) error - check harness and connections 11/24/08
Trimming buffer HP sensor left (S103) error - clear buffer of jammed scraps 11/24/08
Trimming buffer HP sensor left (S103) error - sensor defective 11/24/08
Trimming buffer HP sensor left (S103) error - trimming buffer motor (M37) defective 11/24/08
Trimming buffer HP sensor left (S103) error - check harness and connections 11/24/08
Trimming buffer HP sensor right (S100) error - clear buffer of jammed scraps 11/24/08
Trimming buffer HP sensor right (S100) error - sensor defective 11/24/08
Trimming buffer HP sensor right (S100) error - Trimming buffer motor (37) defective 11/24/08
Trimming buffer HP sensor right (S100) error - check harness and connections 11/24/08
Trimming buffer motor (M37) error - motor defective 11/24/08
Trimming buffer motor (M37) error - clear buffer of jammed scraps 11/24/08
Trimming buffer motor (M37) error - trimming buffer sensors (S100/S103) defective 11/24/08
Trimming buffer motor (M37) error - check harness and connections 11/24/08
Pre stack junction gate release motor error - Pre stack junction gate was stuck - Clean solenoid 11/24/08
Refer to TSSC parts inquiry 11/25/08
Solution Text Updated
Stapler hammer error - Replace stapler harness 11/25/08
Stapler hammer error - Replace stapler cartridge 11/25/08
Stapler hammer error - Replace stapler unit 11/25/08
Stapler hammer error - Inspect stapler drive - Going off time and crashing into the stack feed out belt arm 11/25/08
Fuser warmup error - switched red and blue fuser wires 11/25/08
Controller to Op Panel Comm error - replace FCU memory DIMM (shows SC 672, logs SC 819) 11/25/08
Controller to Op Panel Comm error - will not clear after trying firmware, replace controller board 11/25/08
Software error - isolate components to check for a pinched wire causing code 11/25/08
Controller to Op Panel Comm error - too many ARP's on network. High network traffic, check knowledge 11/25/08
base.
Software error - with fax installed - wrong fax MBU used, FCU is the same either machine. 11/25/08
Software error - w/filename eng:procon.c - check/replace door interlock switches (causes no laser for 11/25/08
making patch)
Controller to Op Panel Comm error - replace NIB 11/25/08
Unstable fusing temp - check fuser connection to machine, female plug contacts mainly 11/25/08
Fusing overheat error - check thermistors with SP1-106, replace as needed 11/25/08
LCT tray lift error - check for binds in tray mechanism 11/25/08
Fusing/feed out motor error - check for binds in fuser stalling motor 11/25/08
Fuser thermistor open - check with SP1-106 to see which thermistor is open 11/25/08
Fuser thermistor open - check connection between fuser and machine frame 11/25/08
Fuser warmup error - check plug connection between fuser and copier 11/25/08
Fusing lamp remains ON - check thermistors with SP1-106, replace as needed 11/25/08
Zero cross error - try changing temperature control with SP1-104 11/25/08
Zero cross error - A level code, enter SP modes and turn off/on to reset 11/25/08
Zero cross error - check connection between IOB and power supply 11/25/08
Unstable fusing temp - A level code, enter SP modes and turn off/on to reset 11/25/08
Fusing lamp remains ON - A level code, enter SP modes and turn off/on to reset 11/25/08
Fusing overheat error - A level code, enter SP modes and turn off/on to reset 11/25/08
Fuser overheat - A level code, enter SP modes and turn off/on to reset 11/25/08
Fuser warmup error - A level code, enter SP modes and turn off/on to reset 11/25/08
Fuser thermistor open - A level code, enter SP modes and turn off/on to reset 11/25/08
Fuser not set error - A level code, enter SP modes and turn off/on to reset 11/25/08
Fuser not set error - check plug between fuser and copier 11/25/08
Comm timeout error BICU to ADF - check ADF safety switches are staying closed 11/25/08
Comm error with CSS - turn CSS off with SP5-816 11/25/08
Finisher jogger motor error - check for binds in jogger side guides 11/25/08
Solution Text Updated
Finisher stapler hammer motor error - check for staples stuck in hammer 11/25/08
Shift tray 1 lift motor error - check for binds in tray lift 11/25/08
Finisher exit guide open/close motor error - check for mechanical binds 11/25/08
Finisher upper tray shift motor error - check for binds in tray side to side movement 11/25/08
Finisher lower tray lift motor error - check for mechanical binds 11/25/08
Finisher lower tray shift motor error - check for binds in side to side movement 11/25/08
Booklet finisher errors - see page 4-23 of FSM for details on how to read 11/25/08
Booklet finisher errors - see page 4-23 of FSM for details on how to read 11/25/08
Machine type info error - wrong controller board installed (35cpm vs 45cpm) 11/25/08
Machine type info error - IOB dip sws set wrong 11/25/08
Application function selection error - option missing (memory, dimm etc) 11/25/08
Self-diagnostic error NVRAM/optional NVRAM - replace NVRAM or User Enhancement Kit NVRAM 11/25/08
Wireless LAN error - wireless LAN card has been removed 11/25/08
SD card Authentication failed while merging P/S on to VM - P/S does not get merged on to VM card. 11/25/08
Multiple SC codes - SC 332, 333, 334, 335 - or Toner empty is displayed - Vacuum toner supply tube as 11/25/08
per TSB G178 - 004
LCT communication error (D355) - LCT interface wire short - Replace harness 11/25/08
Toner not setting due to residual heat buildup - Install Cooling Fan Unit Type 5000 11/25/08
Serial number error - Replace NVram - reinput serial number 11/25/08
Polygon motor error - Laser Unit Y-M - Replace Polygon motor drive pcb 11/25/08
XP V1.00 A2309357 CD-ROM - MEMORY CARD EXPLORER XP 11/26/08
ARDF pick-up malfunction - check/clean/replace original stopper HP sensor 11/26/08
Displays waste toner almost full - replace transfer belt assy. (TSB 016) 12/05/08
Fatal kernel error - no memory with SP5-985 turned ON, install memory turn SP5-985 to off and remove 12/05/08
memory
Displays waste toner almost full - Ensure inner toner chuck rotates freely. Grease may need to be cleaned 12/05/08
and re-applied.
Add toner will not clear - Wrong toner. Uses same toner as MP 3500 Type 4500A, R # 884922, L# 480- 12/05/08
0397, S# 98285
Displays waste toner almost full - clean waste toner sensor contacts on the transfer belt unit. 12/05/08
Displays waste toner almost full - refer to TSB# 018, replace D0093883 transfer belt frame and D0093934 12/05/08
Bias terminal as a set
SC 544 or SC 564 appears mistakenly when the lower drawer unit is pulled out when main power switch 12/05/08
is turned on. Must have Engine firmware 1.07:01or later.
SC 564 or SC 544 appears mistakenly when the lower drawer unit is pulled out when main power switch 12/05/08
is turned on. Must have Engine firmware 1.07:01or later.
Lack of charge applied to PCU's - Poor harness connection between dv bias p.p. and VBCU 12/05/08
VM card not installing - Set SP5-401-200,201,210,211,220,221 to 0 and reboot machine then re-install. 12/05/08
Black drum gear position error - check/clean/replace black drum HP sensor 12/05/08
Black drum gear position error - check PCU for binding/loading, replace as needed 12/05/08
Magenta drum gear position error - check/clean/replace Magenta drum HP sensor 12/05/08
Magenta drum gear position error - check PCU for binding, replace as needed 12/05/08
Black drum/development mtr error - check for overload on the drum or dev unit 12/05/08
Black drum/development mtr error - is 24Vs supplied to motor, check door sws. 12/05/08
Black drum/development mtr error - replace drum/dev motor 12/05/08
Magenta drum/development mtr error - check for overload on drum/developement unit 12/05/08
Magenta drum/development mtr error - is 24Vs being supplied to motor, check door sws. 12/05/08
Magenta drum/development mtr error - replace drum/dev motor 12/05/08
Cyan drum/development mtr error - check for overload on drum/developement unit 12/05/08
Cyan drum/development mtr error - is 24Vs supplied to motor, check door sws. 12/05/08
Solution Text Updated
Cyan drum/development mtr error - replace drum/dev motor 12/05/08
Yellow drum/development mtr error - check drum/development unit for binding/overloads 12/05/08
Yellow drum/development mtr error - is 24Vs supplied to motor, check door sws. 12/05/08
Yellow drum/development mtr error - replace drum/dev motor 12/05/08
Image transfer motor error - replace the ITB unit 12/05/08
Image transfer motor error - check for binding/overload on belt 12/05/08
Image transfer contact motor error - check for mechanical binds 12/05/08
Image transfer contact motor error - check/clean/replace contact sensor 12/05/08
Image transfer contact motor error - replace contact motor 12/05/08
Image transfer unit error - check/clean encoder sensor 12/05/08
Image transfer unit error - reinstall transfer unit 12/05/08
Image transfer unit error - replace transfer unit motor 12/05/08
Paper transfer unit contact error - check/clean/replace contact sensor 12/05/08
Paper transfer unit contact error - is 24Vs supplied to motor, check door sws. 12/05/08
Paper transfer unit contact error - replace IOB 12/05/08
Separation power pack error - replace the IOB 12/05/08
Separation power pack error - replace the HVPS 12/05/08
Separation power pack error - check connections 12/05/08
Toner transport motor error - check for binding/overload of motor 12/05/08
Toner transport motor error - replace toner transport motor 12/05/08
Toner transport motor error - check for 24Vs input, check door sws 12/05/08
High voltage drum\dev bias output error - replace HVPS 12/05/08
High voltage drum\dev bias output error - check connections to PCU 12/05/08
Image TX/Paper TX bias error - replace HVPS 12/05/08
Image TX/Paper TX bias error - check connections 12/05/08
Image TX/Paper TX bias error - check ITB or Paper transfer unit for shorts 12/05/08
Developer initialization error after succesful initialization - Reset and disregard service code. 12/08/08
Tray 2 sensor does not turn OFF - feeding extra paper into paper path, check/clean replace paper end 12/08/08
sensor, use SP5-803-62 to check
Tray 2 sensor does not turn OFF - replace feed tires 12/08/08
Tray 2 sensor does not turn OFF - check for correct paper loading and quality 12/08/08
Tray 1 sensor does not turn OFF - replace feed tires 12/08/08
Tray 1 sensor does not turn OFF - check for correct paper loading and quality 12/08/08
Tray 1 sensor does not turn OFF - feeding extra paper into paper path, check/clean/replace paper end 12/08/08
sensor, use SP5-803-62 to check.
Solution Text Updated
If print/scan/fax is not active make sure System software is 3.01 or above and Engine is 1.10 or above. 12/08/08
(02) LCT Tray 5 lift error - lift sensor on with lower limit sensor, check/clean/replace lift sensor 12/09/08
Fusing fan error - replace fan motor 12/09/08
Fusing fan error - replace IOB 12/09/08
Ventilation Fan (front or rear) error - check fans, replace as needed 12/09/08
Ventilation Fan (front or rear) error - check connections and harness 12/09/08
IH coil fan error - check for motor obstructions or binding 12/09/08
IH coil fan error - replace fan motor 12/09/08
IH coil fan error - check connections and harness to fan 12/09/08
IH inverter fan error - check connections and harness to fan 12/09/08
IH inverter fan error - replace fan motor 12/09/08
Second duct fan error - check connections and harness to fan 12/09/08
Second duct fan error - replace fan motor 12/09/08
Paper exit fan motor error - check connections and harness to fan 12/09/08
Paper exit fan motor error - replace fan motor 12/09/08
Duplex jogger motor error- Clean or replace jogger HP sensor 12/09/08
SP 5907 to set machine name - Plug and Play 12/09/08
Solution Text Updated
Replace finisher MPCB FS-108H-P-K 12/09/08
Disable V.8 Protocol Fax SP 1-105-004 Bit 2 to 0 12/10/08
Clean vertical transport rollers 12/10/08
SR90 BM 004 back jogger motor error-- check/replace back jogger HP sensor Q3 12/10/08
Repaired charge bias HV lead - Lead was pinched 12/10/08
Roll Feed Not Recognized: User Tools> System Settings> Key Op Tools> Tray Problem Settings> Do Not Use 12/10/08
Bypass> Switch machine Off/On
Replace LCD board 12/10/08
(004) Remote service modem authentication error - check phone line 12/12/08
(005) Remote service modem authentication error - check phone line 12/12/08
(005) Remote service modem authentication error - same as (001) 12/12/08
(004) Remote service modem authentication error - same as (001) 12/12/08
Incorrect dial up connection - NO ACTION REQUIRED, THIS SC CODE DOES NOT INTERFERE WITH 12/12/08
OPERATION OF MACHINE
EEPROM error - caused by external noise 12/12/08
EEPROM error - turn MSW OFF/ON to reset 12/12/08
Engine start up error - reload firmware 12/12/08
Engine start up error - test w/o; HDD, memory, SD cards 12/12/08
Controller to OP panel comm error - check controller board connections 12/12/08
Controller to OP panel comm error - replace controller board 12/12/08
Controller to OP panel comm error - reflash firmware 12/12/08
Controller to OP panel comm error - try w/o HDD 12/12/08
RFID comm error - replace RFID board 12/12/08
RFID comm error - replace toner cartridge 12/12/08
Memory chip at TD sensor error - replace BICU 12/12/08
Memory chip at TD sensor error - replace developer unit 12/12/08
RFID unit check error - may be caused by external noise 12/12/08
Memory address error - check controller and BICU connections 12/12/08
Memory address error - replace controller 12/12/08
Solution Text Updated
GAVD comm error - replace BICU 12/12/08
GAVD comm error - replace laser unit assy 12/12/08
GAVD comm error - check connections to laser unit 12/12/08
Startup error, controller to op panel (G570 only) - defective memory dimm, DIMM 1 in CN7 and DIMM 2 12/12/08
in CN 8
Startup error, controller to op panel (G570 only) - replace controller board 12/12/08
Startup error, controller to op panel (G570 only) - replace operation panel 12/12/08
High voltage power board: Charge voltage output error [Y]: Replace PCU yellow 12/12/08
High voltage power board: Charge voltage output error [Y]: Replace drum positioning plate 12/12/08
High voltage power board: Charge voltage output error [Y]: Replace high voltage supply board 12/12/08
Charge grid high voltage error K - Replace Charge corona assembly 12/12/08
Charge grid high voltage error K - Replace Charge power pack 12/12/08
Charge grid high voltage error K - Replace BCU 12/12/08
Charge grid high voltage error K - Replace Drum Unit 12/12/08
Charge grid high voltage error C - Replace Charge corona assembly 12/12/08
Charge grid high voltage error C - Replace CBG power pack 12/12/08
Charge grid high voltage error C - Replace BCU 12/12/08
Charge grid high voltage error C - Replace drum unit 12/12/08
Charge grid high voltage error M - Replace Charge corona assembly 12/12/08
Charge grid high voltage error M - Replace CGB power pack 12/12/08
Charge grid high voltage error M - Replace BCU 12/12/08
Charge grid high voltage error M - Replace drum unit 12/12/08
Charge grid high voltage error Y - Replace Charge corona assembly 12/12/08
Charge grid high voltage error Y - Replace CGB power pack 12/12/08
Charge grid high voltage error Y - Replace BCU 12/12/08
Charge grid high voltage error Y - Replace drum unit 12/12/08
Charge cleaning unit position error K - Replace charge cleaning HP sensor 12/12/08
Charge cleaning unit position error K - Replace charge cleaning motor 12/12/08
Developer bias high voltage error(leak) K - Replace Developer HVPS 12/12/08
Developer bias high voltage error(leak) K - Replace Developer unit 12/12/08
Developer bias high voltage error(leak) C - Replace Developer HVPS 12/12/08
Developer bias high voltage error(leak) C - Replace Developer unit 12/12/08
Developer bias high voltage error(leak) M - Replace Developer HVPS 12/12/08
Developer bias high voltage error(leak) M - Replace Developer unit 12/12/08
Solution Text Updated
Developer bias high voltage error(leak) Y - Replace Developer HVPS 12/12/08
Developer bias high voltage error(leak) Y - Replace Developer motor 12/12/08
Development motor error lock K - Replace developer drive motor 12/12/08
Development motor error lock K - Replace developer unit - binding 12/12/08
Development motor error lock C - Replace developer drive motor 12/12/08
Development motor error lock C - Replace developer unit - binding 12/12/08
Development motor error lock M - Replace developer drive motor 12/12/08
Development motor error lock M - Replace developer unit - binding 12/12/08
Development motor error lock Y - Replace developer drive motor 12/12/08
Development motor error lock Y - Replace developer unit - binding 12/12/08
PM Kit part # PMB132XXXK - XXX = PM cycle meter reading 12/15/08
To use User Codes with MAC OS10 utilize JOB LOG under print screen 12/15/08
Inspect docking sensor 12/15/08
Dirty Background - use correct #B2969640 developer 12/15/08
GBC / BK5010 firmware located on TSSC site - Under custom/special firmware (Engine Firmware) 12/15/08
GBC / BK5010 firmware located on TSSC site - Under custom/special firmware (Engine Firmware) 12/15/08
GBC Jam - Non specific - Jam count will increment when door is open 12/15/08
GBC Jam - To reset jam you must also reset finisher front door 12/15/08
To enable GBC punch - Select User tools/copier document server features/input-output/punch 12/15/08
type/select blank punch type key/Multi punch left
NOTE - GBC Multi Punch top is not an available function for this machine 12/15/08
No NIC lites - Temp NCS firmware - forces DHCP behavior to behave like previous generation models 12/15/08
No NIC lites - manual set speed to 100bps with auto detect off 12/15/08
Controller start up error - Formatt HDD 12/15/08
Perform CIS and tray side to side adjustments 12/15/08
Web End Error - Reset with sp1902 set to 0 and reboot machine. 12/15/08
Replace positioning roller and positioning roller drive belt. 12/16/08
SBU transmission error - Reseat sbu and vib harnesses 12/16/08
Black drum/developer motor error - Replace development unit. 12/16/08
Expected drum life is 1.2million copies 12/16/08
Closer Cover - Check tandem tray harness pinched or Fuse 105 blown. 12/16/08
Solution Text Updated
DF original stopper HP error - check/clean/replace stopper HP sensor 12/16/08
DF original stopper HP error - replace DF pick-up motor 12/16/08
DF original stopper HP error - check for mechanical binds 12/16/08
DF pick-up roller HP sensor error - check/clean/replace pick-up HP sensor 12/16/08
DF pick-up roller HP sensor error - check for mechanical binds 12/16/08
Finisher jogger motor error - check for binds in fence movement 12/16/08
Finisher jogger motor error - check/clean/replace jogger fence HP sensor 12/16/08
Finisher jogger motor error - replace jogger motor 12/16/08
Finisher Stack feed out motor error - check/clean/replace stack feed out HP sensor 12/16/08
Finisher Stack feed out motor error - replace stack feed motor 12/16/08
Finisher Stack feed out motor error - check for mechanical binds 12/16/08
Finisher exit guide plate motor error - check/clean/replace guide plate HP sensor 12/16/08
Finisher exit guide plate motor error - check for binds/overload on motor 12/16/08
Finisher exit guide plate motor error - replace motor 12/16/08
Finisher tray 1 shift motor error - check/clean/replace shift tray HP sensor 12/16/08
Finisher tray 1 shift motor error - check for binds in tray movement 12/16/08
Finisher tray 1 shift motor error - replace shift motor 12/16/08
Finisher corner stapler motor error - 1st detection issues a Jam code, 2nd a SC code 12/16/08
Finisher corner stapler motor error - check for binds in stapler movement 12/16/08
Finisher corner stapler motor error - check/clean/replace stapler HP sensor 12/16/08
Finisher corner stapler rotation motor error - replace rotation motor 12/16/08
Finisher corner stapler rotation motor error - check for binds 12/16/08
Finisher stapler movement motor error - check/clean/replace stapler HP sensor 12/16/08
Finisher stapler movement motor error - check for binds in stapler movement 12/16/08
Booklet FRONT stapler motor error - check for binds in stapler movement 12/16/08
Booklet FRONT stapler motor error - replace front stapler motor 12/16/08
Booklet REAR stapler motor error - replace rear stapler motor 12/16/08
Booklet FRONT stapler motor error - check for binds in stapler movement 12/16/08
Not used with this machine 12/16/08
Finisher tray lift motor error - replace shift tray motor 12/16/08
Return roller motor error - check for binds in motor operation 12/16/08
Return roller motor error - check/clean/replace return roller HP sensor 12/16/08
Finisher Punch motor error - replace punch motor 12/16/08
Toner MP 1350A (Black) 884944 12/16/08
Solution Text Updated
Perform paper size reset adjustment. 12/16/08
Relay jam - Rebuild Tray 1 paper feed unit 12/17/08
Replace wiring harness for original detection sensor (Set sensor) 12/17/08
DLT tray does not lift - Check short connector - Not plugged in to left side tray connector 12/17/08
Replace upper duplex guide torgue limiter gear - due to bent duplex guide 12/17/08
Software error - Replaced BCU Board. 12/17/08
Finisher Punch motor error - check/clean/replace punch HP sensor 12/17/08
Finisher Punch motor error - check for blockages in the punch mechanism 12/17/08
Finisher folder plate motor error - check/clean/replace folder plate HP sensor 12/17/08
Finisher folder plate motor error - check for obstructions in plate movement 12/17/08
Punch movement motor error - replace punch movement motor 12/17/08
Punch movement motor error - check/clean/replace punch movement HP sensor 12/17/08
Paper position sensor slide motor error - replace motor 12/17/08
Paper position sensor slide motor error - check for binds/overloads 12/17/08
Shift motor error - check/clean/replace shift motor HP sensor 12/17/08
Shift motor error - replace shift motor 12/17/08
Bridge unit error - check bridge unit connections 12/17/08
Finisher error - check connections between finisher and machine 12/17/08
Finisher error - bridge unit installed w/o finisher, remove bridge or install finisher 12/17/08
Energy saving I/O error - replace controller board 12/17/08
Fatal kernel error - replace controller board 12/17/08
Fatal kernel error - reflash firmware 12/17/08
Fatal kernel error - remove optional SD cards, RAM etc to isolate problem 12/17/08
CPU error - replace controller board 12/17/08
CPU error - reseat fax connections and MBU connection 12/17/08
Wireless LAN card not detected - check card insertion and contacts 12/17/08
Wireless LAN card not detected - replace wireless card 12/17/08
Wireless LAN/Bluetooth not detected - check card insertion and clean contacts 12/17/08
Wireless LAN/Bluetooth not detected - replace card 12/17/08
Wireless LAN/Bluetooth card error - check card connections 12/17/08
Wireless LAN/Bluetooth card error - replace card 12/17/08
Wireless LAN/Bluetooth card error - check card connections 12/17/08
Wireless LAN/Bluetooth card error - replace card 12/17/08
Solution Text Updated
USB interface error - replace the USB board 12/17/08
USB interface error - check connections 12/17/08
(0) Controller fails to get a new encryption key - replace controller board 12/17/08
(1) Controller fails to copy a new encryption key to the HDD - replace the controller 12/17/08
(2) Controller fails to copy a new encryption key to the HDD - replace controller 12/17/08
(1) Controller fails to copy a new encryption key to the HDD - replace the HDD 12/17/08
(2) (1) Controller fails to copy a new encryption key to the HDD - replace the HDD 12/17/08
(30) NVRAM data encryption error - replace the controller board 12/17/08
(30) NVRAM data encryption error - replace NVRAM on controller 12/17/08
(30) NVRAM data encryption error - replace controller board 12/17/08
(31) Other error - same as SC 991 codes 12/17/08
(8) HDD check error - check HDD cable connections 12/17/08
(8) HDD check error - format the HDD 12/17/08
(8) HDD check error - replace the HDD 12/17/08
(9) NVRAM to HDD data encryption not completed - format the HDD 12/17/08
(9) (9) NVRAM to HDD data encryption not completed - replace HDD 12/17/08
(10) Data read/write error more then twice - format HDD 12/17/08
(10) Data read/write error more then twice - replace HDD 12/17/08
(10) Data read/write error more then twice - replace controller 12/17/08
HDD initialization error - reformat the HDD 12/17/08
HDD initialization error - replace the HDD 12/17/08
HDD reboot error - check HDD cable connections 12/17/08
HDD reboot error - replace the HDD 12/17/08
HDD reboot error - replace the controller board 12/17/08
HDD read error - replace the HDD 12/17/08
HDD read error - reformat the HDD 12/17/08
HDD read error - replace the controller board 12/17/08
HDD data TX fails - reformat the HDD 12/17/08
HDD data TX fails - replace the HDD 12/17/08
Enable by setting System Switch 02 Bit 2 to 1 12/17/08
Fusing temp unstable - replace IO board 12/18/08
Fusing temp unstable - replace thermistor, monitor with SP1-106 12/18/08
Fusing temp unstable - bad connection at the fuser plug 12/18/08
Fusing temp unstable - replace PSU 12/18/08
Solution Text Updated
Fusing temp unstable - reseat fuser unit 12/18/08
LCT relay sensor ON - check/clean/replace sensor 12/18/08
Fusing overheat error 3: Defective power supply 12/18/08
Fusing overheat error 3: Deferctive hot roller thermistor 12/18/08
Fatal Kernel error - update fw WebUapl 1.10 Network DocBox 1.07M Web Support 1.53 12/18/08
Fatal Kernel error - with '7061 6765 6f75 743a 20' appearing after code, add 256Mb Memory 12/18/08
Fatal Kernel error - turn off NIB SP 5-985-1 to 0 if a 'B' model with no scanner or printer option 12/18/08
Fatal Kernel error when HDD removed - Turn off on-board NIC SP 5985-1 to a 0 12/18/08
Scanned file format as .dat - Turn off devide & send in UT Scanner features 12/19/08
Same as SC 764 (being checked as of 12/17/08) 12/19/08
-- Not used (as of 12/18/08) 12/19/08
(002) Log Data error - install the DESS module firmware 12/19/08
TPM system authentication error - replace controller board 12/19/08
TPM system authentication error - reload system firmware 12/19/08
File Format Converter error- replace the file format converter 12/19/08
Electrical counter error - replace NVRAM 12/19/08
Electrical counter error - replace controller board 12/19/08
External controller error 1 - see external controller instructions 12/19/08
External controller error 2 - see external controller instructions 12/19/08
Solution Text Updated
External controller error 3 - see external controller instructions 12/19/08
External controller error 4 - see external controller instructions 12/19/08
External controller error 5 - see external controller instructions 12/19/08
External controller error 6 - power lost at the EFI controller 12/19/08
External controller error 6 - EFI controller was rebooted 12/19/08
External controller error 6 - check connection from copier to EFI 12/19/08
Printer application error - reload printer firmware 12/19/08
Printer application error - insufficient memory 12/19/08
Printer font error - reload printer firmware 12/19/08
Software performance error - reload firmware 12/19/08
Software performance error - replace controller 12/19/08
Software continuity error - reload firmware 12/19/08
Software continuity error - insufficient memory 12/19/08
Undefined error - reload firmware 12/19/08
Operation panel management records exceeded - too many applications screen opened on the op panel 12/19/08
at once
(001) CPM setting error - install the previous NVRAM 12/19/08
(001) CPM setting error - input the S/N with SP5-811-004 and turn pwr off/on 12/19/08
(002) CPM setting error - reload the controller firmware 12/19/08
(002) CPM setting error - replace NVRAM 12/19/08
(003) CPM setting error - incorrect TYPE controller installed 12/19/08
(004) CPM setting error - incorrect MODEL controller installed 12/19/08
Application start error - reload firmware 12/19/08
Application start error - replace controller 12/19/08
Application start error - make sure SP5-875-001 is set to "0" 12/19/08
Connector CN 222 on IOB was loose 12/22/08
Controller startup error - Faulty fuser exit sensor harness shorting to frame 12/22/08
Polygon Mirror Motor Ready Error - Replace motor. 12/22/08
Duplex transport sensor 2 - Replace duplex transport sensor 12/22/08
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
Banding - Refer to D014 TSB #13 grease application bulletin. 12/22/08
Solution Text Updated
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
SP5871 was set to 1 set to 0 and reboot. 12/22/08
Cannot log into smart device monitor- make sure permit simple encryption is on 12/22/08
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
Replace controller NVRam 12/22/08
SMB password is transfered in clear text or encrypted. The Ricoh GW SMB authentication function uses 12/22/08
NTLM authentication. NTLM authentication is based on challenge/response. The password is never
actually sent over the network.
If SC 601 is faintly displayed while a blank display - Replace the PSU. 12/22/08
Refer to TSSC parts inquiry 12/22/08
Bridge exit sensor not turn ON - check/clean/replace sensor 12/23/08
Bridge transport sensor not turn ON - check/clean/replace sensor 12/23/08
Paper exit sensor does not turn OFF - check/clean/replace sensor 12/23/08
Bridge Unit exit sensor does not turn OFF - check/clean/replace sensor 12/23/08
Bridge transport sensor does not turn OFF - check/clean/replace sensor 12/23/08
Not used in this machine 12/23/08
Junction gate jam sensor does not turn OFF - check/clean/replace sensor 12/23/08
Solution Text Updated
Duplex exit sensor does not turn OFF - check/clean/replace sensor 12/23/08
Duplex entrance sensor (In) does not turn OFF - check/clean/replace sensor 12/23/08
1-Bin exit does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B408) entrance sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B408) shift tray lower exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B408) staple tray entrance sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B408) lower tray exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B408) Drive motor error - undetermined 12/23/08
Finisher (B408) stack height sensor does not turn ON after lower tray has gone up - check/clean/replace 12/23/08
sensor
Finisher (B408) stack height sensor does not turn OFF after lower tray has gone down - 12/23/08
check/clean/replace sensor
Finisher (B408) jogger HP sensor does not turn OFF after fence has moved - check/clean/replace sensor 12/23/08
Finisher (B408) jogger HP sensor does not turn ON after fence has returned home - check/clean/replace 12/23/08
sensor
Finisher (B408) shift roller HP sensor does not turn OFF after roller has moved - check/clean/replace 12/23/08
sensor
Finisher (B408) shift roller HP sensor does not turn ON after roller has gone home - check/clean/replace 12/23/08
sensor
Finisher (B408) stapler HP sensor does not turn OFF after stapler has moved - check/clean/replace sensor 12/23/08
Finisher (B408) stapler HP sensor does not turn ON after stapler has moved to home - 12/23/08
check/clean/replace sensor
Finisher (B408) stack feed out belt HP sensor does not turn OFF after belt has moved - 12/23/08
check/clean/replace sensor
Finisher (B408) stack feed out belt HP sensor does not turn OFF after belt has moved home - 12/23/08
check/clean/replace sensor
Finisher (B804/805) entrance sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804/805) proof exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804/805) upper tray exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804/805) stapling tray paper sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804/805) stapling tray paper sensor does not turn OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) upper tray exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804) folder bottom fence HP sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804) fold unit exit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804) fold unit exit sensor does not turn OFF - check/clean/replace sensor 12/23/08
Solution Text Updated
Finisher (B804/805) upper tray limit sensor does not turn ON - check/clean/replace sensor 12/23/08
Finisher (B804/805) upper tray limit sensor does not turn OFF - check/clean/replace sensor 12/23/08
Finisher (N804/805) jogger fence HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) stack feed out belt HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) shift roller HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) exit guide plate HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) stacking roller HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) corner stapler HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) stapler rotation HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) corner stapler does not finish within specified time - check for mechanical binds 12/23/08
Finisher (B804/805) booklet stapler does not finish within specified time 12/23/08
Finisher (B804) fold plate HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804) clamp roller HP sensor doesn not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804) fold bottom fence HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804) Stack junction gate HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) punch encoder does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) punch movement HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) paper position HP sensor does not turn ON/OFF - check/clean/replace sensor 12/23/08
Finisher (B804/805) finisher communication error - check harness connection between finisher and 12/23/08
copier
SP hook adjustment MM page 7-134 12/23/08
Replace PCU for affected color 12/24/08
will not load SDK app., SP 5401 change 200,201,210,211 12/24/08
Jam at power ON - ususally paper left in ADF when covers were reclosed 12/24/08
Jam at power ON - check ADF cover safety switch is staying closed 12/24/08
Separation sensor does not turn ON - check/clean/replace sensor, use SP6-007-10 to check sensor 12/24/08
Separation sensor does not turn ON - check for original feed problems 12/24/08
Solution Text Updated
Separation sensor does not turn ON - check paper path goes over sensor towards rear side edge 12/24/08
Skew correction sensor does not turn ON - check/clean/replace sensor, use SP6-007 11 12/24/08
Skew correction sensor does not turn ON - check for original feed problems 12/24/08
Scan entrance sensor does not turn ON - check/clean/replace sensor, use SP6-007-12 to check 12/24/08
Scan entrance sensor does not turn ON - check for original feed problems 12/24/08
Registration sensor does not turn ON - check/clean/replace sensor, use SP6-007-13 to check 12/24/08
Inverter sensor does not turn ON - check/clean/replace sensor, use SP6-007-17 to check 12/24/08
Paper exit sensor does not turn ON - check/clean/replace sensor, use SP6-007-14 to check 12/24/08
Separation sensor does not turn OFF - check/clean/replace sensor, use SP6-007-10 to check 12/24/08
Skew correction sensor does not turn OFF - check/clean/replace sensor, use SP6-007-11 to check 12/24/08
Scan sensor does not turn OFF - check/clean/replace sensor, use SP6-007-12 to check 12/24/08
Registration sensor does not turn OFF - check/clean/replace sensor, use SP6-007-13 to check 12/24/08
Inverter sensor does not turn OFF - check/clean/replace sensor, use SP6-007-17 to check 12/24/08
Development motor error lock M - Use output mode 5804 - 164 to test motor 12/24/08
Development motor error lock c - Use output mode 5804 - 163 to test motor 12/24/08
Development motor error lock K - Use output mode 5804 - 162 to test motor 12/24/08
Main motor lock Defective main motor or Jammed sensor 12/29/08
E7100 - Booklet printing with user codes is not possible 12/29/08
E8100 Fiery does not support the Plockmatic and GBC options 12/29/08
Cannot WIN into @Remote - Check SP5-985 - set to Enable (1) 12/29/08
Set sp 1104 to 1 12/30/08
Close Door message: Open Fuse #6 12/30/08
FGATE ON error: Lost 5vS check connector 104 pin 1 on IPU board 12/30/08
Scanner HP sensor does not turn OFF - harness between SIO and HP sensor disconnected 12/30/08
Black level detection error - check harness connections to SBU 12/30/08
Black level detection error - replacee SBU 12/30/08
White level detection error - dirty exposure glass or optics section 12/30/08
White level detection error - SBU board defective 12/30/08
White level detection error - replace exposure lamp 12/30/08
White level detection error - replace lamp stabilizer board 12/30/08
White level detection error - replace scanner motor 12/30/08
SBU communication error - replace SBU 12/30/08
SBU communication error - check harness and connections 12/30/08
SBU communication error - replace BICU 12/30/08
(001) IPU error - replace BICU 12/30/08
(001) IPU error - check connections between BICU and SBU 12/30/08
Copy data security unit error - reinstall copy data security board 12/30/08
Copy data security unit error - replace copy data security board 12/30/08
Serial number mismatch - NVRAM defective 12/30/08
Serial number mismatch - BICU replaced w/o original NVRAM 12/30/08
Polygon motor does not reach RPM - check harness and connections to motor 12/30/08
Polygon motor does not reach RPM - replace polygon motor driver board 12/30/08
Polygon motor does not reach RPM - replace polygon motor 12/30/08
Polygon motor does not turn OFF <3s - check harness and connections to motor driver board 12/30/08
Polygon motor does not turn OFF <3s - replace polygon motor driver board 12/30/08
Polygon motor does not turn OFF <3s - replace polygon motor 12/30/08
Laser sync detect end error (K) - check harness and connections to detect board 12/30/08
Laser sync detect end error (Y) - check harness and connections to sync detect board 12/30/08
Laser sync detect end error (Y) - replace Yellow sync detect board 12/30/08
Laser sync detect end error (Y) - replace LD board or driver 12/30/08
Laser sync detect end error (Y) - replace BICU 12/30/08
Laser sync detect end error (K) - replace Black sync detect board 12/30/08
Laser sync detect end error (K) - replace LD board or driver 12/30/08
Laser sync detect end error (K) - replace BICU 12/30/08
Laser sync detect end error (M) - check harness and connections to sync detect board 12/30/08
Solution Text Updated
Laser sync detect end error (M) - replace Magenta sync detect board 12/30/08
Laser sync detect end error (M) - replace BICU 12/30/08
Laser sync detect end error (C) - check harness and connections to sync detect board 12/30/08
Laser sync detect end error (C) - replace Cyan sync detect board 12/30/08
Laser sync detect end error (C) - replace BICU 12/30/08
Laser sync detect start error (K) - check harness and connections to laser sync detect board 12/30/08
Laser sync detect start error (K) - replace Black laser sync detect board 12/30/08
Laser sync detect start error (K) - replace LDB 12/30/08
Laser sync detect start error (K) - replace BICU 12/30/08
Laser sync detect start error (Y) - check harness and connections to laser sync detect board 12/30/08
Laser sync detect start error (Y) - replace laser sync detect board 12/30/08
Laser sync detect start error (Y) - replace LDB 12/30/08
Laser sync detect start error (Y) - replace BICU 12/30/08
Laser sync detect start error (C) - check harness and connections to laser sync detect board 12/30/08
Laser sync detect start error (C) - replace Cyan laser sync detect board 12/30/08
Laser sync detect start error (C) - replace LDB 12/30/08
Laser sync detect start error (C) - replace BICU 12/30/08
FGATE ON error (K) - replace the controller board 12/30/08
FGATE ON error (K) - replace BICU 12/30/08
FGATE ON error (K) - check connection between controller and BICU 12/30/08
FGATE OFF error (K) - replace the controller board 12/30/08
FGATE ON error (Y) - replace BICU 12/30/08
FGATE OFF error (Y) - replace BICU 12/30/08
FGATE ON error (M) - replace BICU 12/30/08
FGATE OFF error (M) - replace BICU 12/30/08
FGATE ON error (C) - replace BICU 12/30/08
FGATE OFF error (C) - replace BICU 12/30/08
LD error (K) - replace BICU 12/30/08
LD error (K) - check connections from BICU to laser unit 12/30/08
LD error (K) -replace BICU 12/30/08
LD error (M) - replace BICU 12/30/08
LD error (C) - replace BICU 12/30/08
LD error (C) - replace LD unit 12/30/08
LD error (M) - replace laser unit 12/30/08
Solution Text Updated
LD error (K) - replace laser unit 12/30/08
Line position adj error - pattern sampling error 12/30/08
Line position adj error - defective ID sensors for the line position adjustment 12/30/08
Line position adj error - replace image transfer belt 12/30/08
Line position adj error - defective PCU(s) 12/30/08
Line position adj error - defective laser optics housing unit 12/30/08
AC charge output error (K) - check black charge connections 12/30/08
AC charge output error (K) - replace Black PCU 12/30/08
AC charge output error (K) - replace HVPS 12/30/08
AC charge output error (M) - check Magenta charge connections 12/30/08
AC charge output error (M) - replace Magenta PCU 12/30/08
AC charge output error (M) - replace HVPS 12/30/08
AC charge output error (C) - replace Cyan PCU 12/30/08
AC charge output error (C) - replace HVPS 12/30/08
AC charge output error (C) - check Cyan charge connections 12/30/08
AC charge output error (Y) - check Yellow charge connections 12/30/08
AC charge output error (Y) - replace Yellow PCU 12/30/08
AC charge output error (Y) - replace HVPS 12/30/08
Scanner HP sensor does not turn ON - check/clean/replace sensor 12/30/08
Scanner HP sensor does not turn OFF - check connections between SIO and sensor 12/30/08
Scanner HP sensor does not turn OFF - check scanner movement 12/30/08
(002) IPU error - replace BICU 12/30/08
(002) IPU error - check connections between BICU and SBU 12/30/08
Copy data security unit error - uses EDP# 413985 Type F Copy Data Security Unit 12/30/08
Serial number mismatch - use SP5-811-004 to enter BICU serial number 12/30/08
Serial number mismatch - TSM needed to enter SP5-811-001 machine serial number 12/30/08
FGATE OFF error (K) - replace the BICU board 12/30/08
FGATE OFF error (K) - check connections between BICU and Controller 12/30/08
FGATE ON error (Y) - replace controller board 12/30/08
FGATE ON error (Y) - check connection between BICU and controller 12/30/08
FGATE OFF error (Y) - replace controller board 12/30/08
FGATE OFF error (Y) - check connection between BICU and controller 12/30/08
FGATE ON error (M) - replace controller board 12/30/08
FGATE ON error (M) - check connection between BICU and controller 12/30/08
Solution Text Updated
FGATE OFF error (M) - replace controller 12/30/08
FGATE OFF error (M) - check connection between BICU and controller 12/30/08
FGATE ON error (C) - replace controller 12/30/08
FGATE ON error (C) - check connection between controller and BICU 12/30/08
FGATE OFF error (C) - replace controller 12/30/08
FGATE OFF error (C) - check connection between controller and BICU 12/30/08
LD error (K) - replace LD unit 12/30/08
Colors Misaligned - Run Line Position Adjustment, SP2111-3, 2111-2, 2111-1 12/30/08
LD error (K) - check connections from BICU to laser unit 12/30/08
LD error (M) - check connections from BICU to laser unit 12/30/08
LD error (C) - check connections from BICU to laser unit 12/30/08
Black TD sensor >4.7v - check TD sensor connections 12/31/08
Black TD sensor >4.7v - check developer flow over TD sensor 12/31/08
Black TD sensor >4.7v - defective TD sensor 12/31/08
Magenta TD sensor >4.7v - defective TD sensor 12/31/08
Magenta TD sensor >4.7v - check for undertoned condition 12/31/08
Magenta TD sensor >4.7v - check TD sensor connections 12/31/08
Cyan TD sensor >4.7v - check TD sensor connections 12/31/08
Cyan TD sensor >4.7v - check for undertoned condition 12/31/08
Yellow TD sensor >4.7v - defective TD sensor 12/31/08
Yellow TD sensor >4.7v - check for undertoned condition 12/31/08
Yellow TD sensor >4.7v - check TD sensor connections 12/31/08
Black TD sensor <0.5v - check for overtoned condition 12/31/08
Black TD sensor <0.5v - check TD sensor connections 12/31/08
Black TD sensor <0.5v - TD sensor defective 12/31/08
Magenta TD sensor <0.5v - TD sensor defective 12/31/08
Magenta TD sensor <0.5v - check TD sensor connections 12/31/08
Magenta TD sensor <0.5v - check for overtoned condition 12/31/08
Cyan TD sensor <0.5v - check TD sensor connections 12/31/08
Cyan TD sensor <0.5v - TD sensor defective 12/31/08
Cyan TD sensor <0.5v - check for overtoned condition 12/31/08
Yellow TD sensor <0.5v - check for overtoned condition 12/31/08
Yellow TD sensor <0.5v - check TD sensor connections 12/31/08
Yellow TD sensor <0.5v - TD sensor defective 12/31/08
Solution Text Updated
Black TD sensor intialize adj error - heat seal not removed on new install 12/31/08
Black TD sensor intialize adj error - replace PCU 12/31/08
Black TD sensor intialize adj error - TD sensor defective 12/31/08
Black TD sensor intialize adj error - check TD connections 12/31/08
Magenta TD sensor intialize adj error - check TD sensor connections 12/31/08
Magenta TD sensor intialize adj error - TD sensor defective 12/31/08
Magenta TD sensor intialize adj error - replace PCU 12/31/08
Magenta TD sensor intialize adj error - heat seal not removed on new install 12/31/08
Cyan TD sensor intialize adj error - heat seal not remove on new install 12/31/08
Cyan TD sensor intialize adj error - check TD sensor connections 12/31/08
Cyan TD sensor intialize adj error - TD sensor defective 12/31/08
Cyan TD sensor intialize adj error - replace PCU 12/31/08
Yellow TD sensor intialize adj error - replace PCU 12/31/08
Yellow TD sensor intialize adj error - TD sensor defective 12/31/08
Yellow TD sensor intialize adj error - check TD sensor connections 12/31/08
Yellow TD sensor intialize adj error - hest seal not remove on new install 12/31/08
Black TD sensor >4.7v - check for undertoned condition 12/31/08
Black drum gear position error - check/clean replace drum gear position sensor 12/31/08
Black drum gear position error - check for binds in PCU, replace as needed 12/31/08
Magenta drum gear position error - check/clean/replace gear position sensor 12/31/08
Magenta drum gear position error - check for binds in PCU, replace as needed 12/31/08
Black drum/dev motor error - check for binds in drum or dev units 12/31/08
Black drum/dev motor error - replace drum/dev motor 12/31/08
Magenta drum/dev motor error - check for binds in drum/dev units 12/31/08
Magenta drum/dev motor error - replace drum/dev motor 12/31/08
Cyan drum/dev motor error - check for binds in drum/dev units 12/31/08
Cyan drum/dev motor error - replace drum/dev motor 12/31/08
Yellow drum/dev motor error - check for binds in drum/dev units 12/31/08
Yellow drum/dev motor error - replace drum/dev motor 12/31/08
ID sensor adj error - clean ID sensor 12/31/08
ID sensor adj error - check ID shutter operation 12/31/08
ID sensor adj error - replace the IOB 12/31/08
ID sensor adj error - replace ITB 12/31/08
ITB motor error - replace the ITB unit 12/31/08
Solution Text Updated
ITB motor error - replace the IOB 12/31/08
ITB contact motor error - replace ITB contact motor 12/31/08
ITB contact motor error - check/clean/replace belt contact sensor 12/31/08
ITB contact motor error - check for binds in ITB belt movement 12/31/08
ITB transfer unit error - reinstall ITB unit 12/31/08
ITB transfer unit error - replace ITB motor 12/31/08
ITB transfer unit error - replace ITB unit 12/31/08
Paper transfer unit contact error - check/clean/replace contact sensor 12/31/08
Paper transfer unit contact error - replace the IOB 12/31/08
Paper transfer unit contact error - replace the paper transfer contact motor 12/31/08
Separation power pack error - replace the HVPS 12/31/08
Separation power pack error - replace the IOB 12/31/08
Toner transport motor error - replace the toner transport motor 12/31/08
Toner transport motor error - check for overloading of motor 12/31/08
Drum/dev bias output error - replace the HVPS 12/31/08
Drum/dev bias output error - replace the drum unit 12/31/08
Drum/dev bias output error - replace the developer unit 12/31/08
Image transfer/paper transfer bias error - replace the HVPS 12/31/08
Image transfer/paper transfer bias error - replace the ITB unit 12/31/08
Image transfer/paper transfer bias error - replace the paper transfer unit 12/31/08
Temp/humidity sensor error - check harness and connections to sensor 12/31/08
Temp/humidity sensor error - replace temp/humidity sensor 12/31/08
Tray 1 error - check/clean/replace paper lift sensor 12/31/08
Tray 1 error - replace IOB 12/31/08
Tray 1 error - check paper lift for binds 12/31/08
Tray 1 error - check for proper paper loading 12/31/08
Tray 2 error - check for proper paper loading 12/31/08
Tray 2 error - check/clean/replace paper lift sensor 12/31/08
Tray 2 error - check for binding in paper lift mechanism 12/31/08
Tray 2 error - replace IOB 12/31/08
(01) Tray 3 PFU or LCT - check/clean/replace PFU upper limit sensor 12/31/08
(01) Tray 3 PFU - replace PFU lift motor 12/31/08
(01) Tray 3 PFU - check PFU for mechanical binds 12/31/08
(01) Tray 3 PFU - check for proper paper loading 12/31/08
Solution Text Updated
(01) Tray 3 LCT - replace LCT tray motor 12/31/08
(01) Tray 3 LCT - check/clean/replace LCT upper limit sensor 12/31/08
(01) Tray 3 LCT - check/clean/replace LCT end fence position sensor 12/31/08
(02) Tray 3 PFU - check/clean/replace PFU tray lift sensor 12/31/08
(02) Tray 3 PFU - replace tray lift motor 12/31/08
(02) Tray 3 PFU - check for PFU tray mechanical binds 12/31/08
(02) Tray 3 LCT - replace LCT tray motor 12/31/08
(02) Tray 3 LCT - check/clean/replace LCT end fence position sensor 12/31/08
(01) Tray 4 PFU - check/clean/replace PFU upper limit sensor 12/31/08
(01) Tray 4 PFU - replace PFU lift motor 12/31/08
(01) Tray 4 PFU - check for mechanical binds in PFU tray lift 12/31/08
(01) Tray 4 LCT - check/clean/replace LCT upper limit sensor 12/31/08
(01) Tray 4 LCT - check/clean/replace LCT lower limit sensor 12/31/08
(01) Tray 4 LCT - replace LCT lift motor 12/31/08
(01) Tray 4 LCT - check for mechanical binds in LCT lift mechanism 12/31/08
(02) Tray 4 PFU - check/clean/replace PFU lower limit sensor 12/31/08
(02) Tray 4 PFU - check for mechanical binds in PFU lift mechanism 12/31/08
(02) Tray 4 LCT - check/clean/replace LCT upper limit sensor 12/31/08
(02) Tray 4 LCT - check for mechanical binds in LCT lift mechanism 12/31/08
Tray 5 LCT error - replace the tray lift motor 12/31/08
Tray 5 LCT error - check/clean/replace tray lift sensor 12/31/08
Tray 5 LCT error - check/clean/replace lower limit sensor 12/31/08
Fusing fan error - check connections to fan motor 12/31/08
Fusing fan error - replace fusing fan 12/31/08
Fusing fan error - replace IOB 12/31/08
IH coil fan error - replace the IH fan motor 12/31/08
IH coil fan error - replace the IOB 12/31/08
Second duct fan error - replace the 2nd duct motor 12/31/08
Second duct fan error - replace the IOB 12/31/08
Paper exit fan error - replace the IOB 12/31/08
Paper exit fan error - replace the paper exit fan 12/31/08
Controller fan error - replace the IOB 12/31/08
HR thermopile error - replace the HR thermopile 12/31/08
HR thermopile error - check connections to thermopile 12/31/08
Solution Text Updated
HR thermopile error - reset with SP5-810 12/31/08
HR warmup error - reset with SP5-810 12/31/08
HR warmup error - check thermistor with SP1-106. replace as needed 12/31/08
HR warmup error - check fuser unit connections 12/31/08
HR warmup error - check and replace lamp as needed 12/31/08
HR warmup error - replace thermopile 12/31/08
HR temp >230C - reset with SP5-810 12/31/08
HR temp >230C - replace the IOB 12/31/08
HR temp >230C - replace the PSU 12/31/08
HR temp >230C - check thermistor with SP1-106, replace as needed 12/31/08
HR temp >250C - reset with SP5-810 12/31/08
HR temp >250C - replace the IOB 12/31/08
HR temp >250C - replace the PSU 12/31/08
HR temp >250C - check thermistor with SP1-106, replace as needed 12/31/08
HR lamp full pwr >8secs - reset with SP5-810 12/31/08
HR lamp full pwr >8secs - check thermistor with SP1-106, replace as needed 12/31/08
HR lamp full pwr >8secs - check fuser unit connections 12/31/08
Zero cross error - reset with SP5-810 12/31/08
Zero cross error - replace PSU 12/31/08
Zero cross error - check PSU to IOB connections 12/31/08
PR temp error - reset with SP5-810 12/31/08
PR temp error - check fusing unit connections 12/31/08
PR temp error - check PR thermistor with SP1-106-3, replace as needed 12/31/08
PR warmup error - reset with SP5-810 12/31/08
PR warmup error - check thermistor with SP1-106-3, replace as needed 12/31/08
PR warmup error - check fuser unit connections 12/31/08
PR warmup error - check lamp, replace as needed 12/31/08
PR overheat >230C - reset with SP5-810 12/31/08
PR overheat >230C - replace IOB 12/31/08
PR overheat >230C - replace PSU 12/31/08
PR overheat >230C - replace BICU 12/31/08
PR overheat >250C - reset with SP5-810 12/31/08
PR overheat >250C - replace PSU 12/31/08
PR overheat >250C - replace IOB 12/31/08
Solution Text Updated
PR overheat >250C - replace BICU 12/31/08
PR lamp ON >8 secs - reset with SP5-810 12/31/08
PR lamp ON >8 secs - replace PSU 12/31/08
PR lamp ON >8 secs - check lamp, replace as needed 12/31/08
HR lamp full pwr >8secs - check lamp, replace as needed 12/31/08
Zero cross freq error - check connections between PSU and IOB 12/31/08
Zero cross freq error - try different wall outlet 12/31/08
Fusing jams over 3x's in a row - jam SP7-507 for jam details 12/31/08
Fusing jams over 3x's in a row - reset with SP5-810 12/31/08
HR thermopile error - reset with SP5-810 12/31/08
HR thermopile error - replace thermopile 12/31/08
HR thermopile error - check fusing unit connections 12/31/08
HR overheat >230C - reset with SP5-810 12/31/08
HR overheat >230C - replace PSU 12/31/08
HR overheat >230C - replace IOB 12/31/08
HR overheat >230C - replace BICU 12/31/08
HR overheat >250C - reset with SP5-810 12/31/08
HR overheat >250C - replace PSU 12/31/08
HR overheat >250C - replace IOB 12/31/08
HR overheat >250C - replace BICU 12/31/08
HR full pwr >120secs - reset with SP5-810 12/31/08
HR full pwr >120secs - check HR lamp, replace as needed 12/31/08
HR full pwr >120secs - replace PSU 12/31/08
Black mechanical counter error - check counter connections 12/31/08
Black mechanical counter error - replace counter 12/31/08
FC mechanical counter error - check counter connections 12/31/08
FC mechanical counter error - replace counter 12/31/08
Finisher comm error - check connection from finisher to copier 12/31/08
Finisher comm error - replace BICU 12/31/08
Finisher comm error - replace finisher main board 12/31/08
Finisher comm error - replace the IOB 12/31/08
PTU comm error - check connections between PTU and copier 12/31/08
PTU comm error - replace PTU main board 12/31/08
PTU comm error - replace IOB 12/31/08
Solution Text Updated
---- SC code not used on this machine --- 12/31/08
Counter device error 1 - check SP5-113 is set to enable optional counter device 12/31/08
Counter device error 1 - troubleshoot optional counter device 12/31/08
Counter device error 2 - use SP5-113 to enable optional counter 12/31/08
Counter device error 2 - check connection to optional counter from copier 12/31/08
Counter device error 3 - replace counter device 12/31/08
Counter device error 4 - replace counter device 12/31/08
Toner supply motor error - Replace toner pump 12/31/08
Toner supply motor error - Replace toner supply motor 12/31/08
Toner supply motor error - Sub toner hpper clogged - Clean sub toner hopper 12/31/08
Toner supply error K - Toner stuck in toner supply tube 12/31/08
Toner supply error K - Bent toner supply tube 12/31/08
Toner supply error K - Replace toner bottle motor then execute SP 2253-001 12/31/08
Toner supply error Y - Replace toner bottle motor then execute SP 2253-005 12/31/08
Toner supply error Y - Replace Toner pump 12/31/08
Toner supply error Y - Repair bent toner supply tube 12/31/08
Drum cleaning motor lock error K - Drum cleaning blade flipped 12/31/08
Drum cleaning motor lock error K - Drum has film on it - Replace PCU 12/31/08
Drum cleaning motor lock error K - Replace drum cleaning motor 12/31/08
Drum cleaning motor lock error C - Drum cleaning blade flipped 12/31/08
Drum cleaning motor lock error C -Replace drum cleaning motor 12/31/08
Drum cleaning motor lock error C - Drum has film - Replace PCU 12/31/08
Drum cleaning motor lock error Y - Replace Drum cleaning motor 12/31/08
Drum cleaning motor lock error Y - Drum has film over it - replace PCU 12/31/08
Drum cleaning motor lock error Y - Drum cleaning blade flipped - Replace drum cleaning blade 12/31/08
Toner pump error K - Replace Toner end sensor 12/31/08
Toner pump error K - Replace toner pump clutch 12/31/08
Drops off network - Update NCS firmware to D025_NCS_v8161aLRC0029_SDcard for DHCP issues 01/05/09
Drops off network - take off autodetect and set to either 10bps or 100bps 01/05/09
Finisher (B804/805) check for staples binding stapler movement 01/05/09
BCU error - set dip switches correctly for G130 or G131. page 5-109 of FSM 01/05/09
BCU error - wrong controller installed G130 uses #G1305794 and G131 uses #G1315794 01/05/09
Staple/Image position not in spec - Adjust Sp-mode 1001 and 4010. 01/06/09
Need NIB Utility for the A855/B430 and the G919 01/06/09
Solution Text Updated
Operation panel flickers then goes blank during scanning - Replace SICU pcb 01/06/09
SC 2001 functional problems debug trap error - Reflash controller software. 01/06/09
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Application start error: Reload controller firmware 01/06/09
Application start error: Replace controller board 01/06/09
Application start error: Option (RAM, DIMM) required by an application is not installed 01/06/09
Addressbook Backup and Restore : Smart Device Monitor Addressbook Management Tool. 01/06/09
APS sizes listed in PSG on TSC website 01/06/09
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Encryption status shows status of encryption function of the address book on the ldap server 01/06/09
Replace bias rollers in image transfer belt unit. 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Light copies only on yellow - Replace yellow toner pump 01/06/09
System software for SATA drive - ROHS is V1.10 do not use 1.0 01/06/09
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Use SP 5846-51 / 52 to backup and download address book information 01/06/09
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Encryption status shows status of encryption function of the address book on the ldap server 01/06/09
SC 990 when a large document is printed from doc server. SP-Mode 5182 HDD page management. 01/06/09
Can not scan to folder - Folder was not shared, must be a shared folder and have rights.. 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Paper feed jam - Adjust pressure cylinder clamper timing 01/06/09
Main motor lock - Defective main motor 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Encryption status shows status of encryption function of the address book on the ldap server 01/06/09
SD card error - Replace option SD card 01/06/09
SD card error - Replace expanded authentication module 01/06/09
SD card error - Reinstall the DESS module 01/06/09
Drum cleaning motor error K - Drum cleaning unit seized - Clean bushing around drive shaft of cleaning 01/06/09
unit
E8100 fiery only works with MPC7500. 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Adding an IO device to Scan Router with the new machines - Refer to answer ID 61884 in global 01/06/09
knowledge base
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09
Laser Sync detect error for M - Replace laser unit harness for magenta 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Encryption status shows status of encryption function of the address book on the ldap server 01/06/09
Charge grid circut open error - Replace charge corona assembly 01/06/09
Merge printer scanner option to postscript sd card 01/06/09
Solution Text Updated
Exposure lamp error - Replace lamp regulator pcb 01/06/09
ADF registration sensor check in failure - Replace Registration Sensor. 01/06/09
Set fax sp1104-023 bit 1 to 1 for 1 G3 line and set BIT 1 and 3 to 1 for 2 G3 lines. 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Fusing lamp error - Check for loose fusing unit connector 01/06/09
How do I print or delete a locked print file? - Refer to answer id 95148 in global knowledge base. 01/06/09
Displays Sram formatted due to Sram - Perform Fax sp-mode 5-101. 01/06/09
Compression type for scanning scanner sp 1004 select required compression type. 01/06/09
Encryption status shows status of encryption function of the address book on the ldap server 01/06/09
Clogged waste toner coils - Clean coils 01/06/09
The configuration of daylight savings time (DST) settings and how to test the settings and get the correct 01/06/09
results. Please refer to answer ID 74899 in global knowledge base.
Thermistor disconnection (press roller): Loose connection. 01/06/09
Thermistor disconnection (press roller): Defective harness.. 01/06/09
Thermistor disconnection (press roller): Defective thermistor. 01/06/09
Fusing thermistor open error - Replace thermistor and thermostats 01/06/09
DHCP will not give machine address - Upgrade NCS firmware to 6.05.5 or higher 01/06/09
replace DV unit 01/06/09
Wrinkled envelopes : Adjust green fusing feed lever up to envelope position 01/06/09
Displays Change cleaning web - Execute SP1906-006 01/06/09
Development motor error lock Y - Use output mode 5804 - 165 to test motor 01/06/09
Replace Developer 01/07/09
Replace Charge roller 01/07/09
Prints garbage - must have postscript option installed 01/07/09
Light copies - replace ITB assembly. (can be single color problem) 01/07/09
Copying diplayed with red print key - try w/o HDD, replace as needed 01/07/09
Transfer roller open error - replace HVPS board 01/07/09
Transfer roller open error - replace transfer belt clutch 01/07/09
Transfer roller open error - check transfer contacts to machine frame 01/07/09
Address book error - replace NVRAM and controller as a set 01/07/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Solution Text Updated
ID sensor error M - Replace Charge roller 01/13/09
Color registration off - Replace ITB 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Perform SP5832-002 HDD reformat 01/13/09
Registration Sensor Late (remains ON) error - Replace sensor. 01/13/09
Registration jam - Label stuck inside registration section. 01/13/09
Fusing lamp error - Paper wrap on hot roller 01/13/09
How to reset key operator code - use SP7-810 Access code clear 01/13/09
Replace Laser unit complete 01/13/09
Cannot scan to email - try reformat of the HDD 01/13/09
Maximum number of dialing attempts - use fax SP1-104-007, set bits 0-7 in hex value 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Engine and System firmware are included in Micropress update file 01/13/09
External controller error (EFI) - Replace EFI communication cable 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Disconnect data line to machine & re-boot.. 01/13/09
Replaced controller pcb 01/13/09
Reports not printing with bit switch set correctly - Check quick functions are set to off 01/13/09
False SC detection - See TSB C229-045 for details 01/13/09
False SC detection - See TSB C229-045 for details 01/13/09
Idler HP sensor - Replace drum idler motor 01/13/09
B1219640-Developer Type 28 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
ADF communication error - Pinched harness in ADF(not in manual) 01/13/09
Machines Z fold is not a trifold - No adjustments to make it a Tri fold 01/13/09
External LCT no feed error - Replace LCT feed tires 01/13/09
Finisher error - if no finisher, remove bridge unit 01/13/09
Finisher error - check finisher connection plug at copier 01/13/09
Finisher error - replace finisher main board 01/13/09
Solution Text Updated
(1) Upper limit switch error - check upper limit switch with meter, replace as needed 01/13/09
(1) Upper limit switch error - check for proper tray position 01/13/09
(2) Finisher jogger motor error - check/clean/replace jogger HP sensor 01/13/09
(2) Finisher jogger motor error - check for mechanical binds of joggers/motor 01/13/09
(2) Finisher jogger motor error - replace the jogger motor 01/13/09
(3) Rear fence motor error - check/clean/replace rear jogger fence HP sensor 01/13/09
(3) Rear fence motor error - check for mechanical binds of the rear jogger fence/motor 01/13/09
(3) Rear fence motor error - replace rear jogger fence motor 01/13/09
(4) Stack feed out motor error - check/clean/replace stack feed out HP sensor 01/13/09
(4) Stack feed out motor error - replace stack feed out motor 01/13/09
(4) Stack feed out motor error - check for mechanical binds in the stack feed out mechanism 01/13/09
(5) Positioning roller arm motor error - check/clean/replace positioning roller HP sensor 01/13/09
(5) Positioning roller arm motor error - replace the positioning arm roller motor 01/13/09
(5) Positioning roller arm motor error - check for mechanical binds on the positioning roller mechanism 01/13/09
(6) 500 Finisher corner stapler motor error - check for jammed staples 01/13/09
(6) 500 Finisher corner stapler motor error - replace stapler motor 01/13/09
(7) 500 Finisher stapler movement motor error - check/clean/replace stapler movement HP sensor 01/13/09
(7) 500 Finisher stapler movement motor error - replace the stapler movement motor 01/13/09
(8) 500 Finisher tray lift motor error - check for mechanical binds 01/13/09
(8) 500 Finisher tray lift motor error - replace lift motor 01/13/09
(9) Stack pressure solenoid error - check for binds on solenoid mechanism 01/13/09
(9) Stack pressure solenoid error - check/clean/replace the stack height sensor 01/13/09
(9) Stack pressure solenoid error - check solenoid with meter, replace as needed 01/13/09
Energy saving I/O error - replace controller board 01/13/09
Fatal kernel error - reload firmware 01/13/09
Fatal kernel error - replace controller board 01/13/09
Self-diagnostic CPU error - replace controller board 01/13/09
Self-diagnostic CPU error - try w/o fax installed or reseat fax connections 01/13/09
Self-diagnostic error Engine - replace the VBCU 01/13/09
Self-diagnostic engine error - replace controller board 01/13/09
Self-diagnostic engine error - replace mother board 01/13/09
IEEE1394 FireWire interface error - replace controller board 01/13/09
IEEE1394 FireWire interface error - reseat Firewire board 01/13/09
Solution Text Updated
IEEE1394 FireWire interface error - replace IEEE1394 board 01/13/09
Wireless LAN card not detected - check the wireless board connection 01/13/09
Wireless LAN card not detected - replace wireless card 01/13/09
Wireless LAN/Bluetooth card not detected - check connections between controller and cards 01/13/09
Wireless LAN/Bluetooth card error - check the card insertion and connection 01/13/09
Wireless LAN/Bluetooth card error - replace the Wireless LAN or Bluetooth card 01/13/09
CPM setting error - replace the BICU 01/13/09
CPM setting error - input the serial number with SP5-811-004, turn MSW off/on 01/13/09
CPM setting error - replace NVRAM 01/13/09
CPM setting error - reload firmware 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Line position adjust error - run SP2-111-3 (course) and SP2-111-1 (fine) 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Faxes are locked in HDD, will not print or forward - Set fax sp-mode 6-105 as on. 01/13/09
Duplex jam LEF 8.5 X 11 only, all trays - Relay roller drive binding 01/13/09
Scan-to-email devices create large file sizes than competitor products - Refer to global knowledge base 01/13/09
answer ID 5467
Confirm pressure roller is within adjustment & pressure is applied evenly. 01/13/09
@Remote on - Disable SP modes 5816 - 1 and - 3 01/13/09
Clear Admin Password - SP 7810-1 01/14/09
Scan to email outside local network fails - Set SP5-860-022 to "1" for ON 01/14/09
How to set display to allow single color - Set SP5-618 to 0 01/14/09
Lines on copies - try w/o memory DIMM, replace as needed 01/14/09
Interval between dialing attempts - use fax SP1-104-015, set bits 0-7 in hex for value 01/14/09
Duplex exit sensor (late): Defective inverter gate solenoid 01/14/09
Duplex exit sensor (late): Broken duplex inverter gate 01/14/09
Background - replace developer unit assy., mag roller no longer Available per TSB#07R 01/14/09
Background - check charge roller bias connection from roller to rear of PCU 01/14/09
CPM setting error - D023 uses controller #D4405722 & D025 uses controller #D4415721 01/14/09
Wireless LAN/Bluetooth card error - replace the wireless or bluetooth card 01/14/09
Solution Text Updated
Wireless LAN/Bluetooth card error - reseat the card connection 01/14/09
USB interface error - replace the USB board 01/14/09
USB interface error - check board connections 01/14/09
HDD encryption error 1 - replace the controller board 01/14/09
HDD encryption error 1 - replace the NVRAM 01/14/09
HDD encryption error 2 - check HDD connections 01/14/09
HDD encryption error 2 - format HDD 01/14/09
HDD encryption error 2 - replace HDD 01/14/09
HDD encryption error 2 - encryption key on the controller is different they one on the HDD 01/14/09
HDD intialization error - format the HDD 01/14/09
HDD intialization error - replace the HDD 01/14/09
HDD reboot error - replace the controller 01/14/09
HDD reboot error - reformat the HDD 01/14/09
HDD reboot error - check the HDD to controller connections 01/14/09
HDD reboot error - replace the HDD 01/14/09
HDD read error - replace the HDD 01/14/09
HDD read error - replace the controller 01/14/09
HDD read error - check the HDD to controller connections 01/14/09
HDD data TX failed - check connections from HDD to controller 01/14/09
HDD data TX failed - replace HDD 01/14/09
HDD access error - replace the HDD 01/14/09
HDD access error - check connections from HDD to controller 01/14/09
SD card authentication error - replace the SD card 01/14/09
SD card authentication error - check SD card insertion/connection 01/14/09
SD card authentication error - wrong SD license on card for machine s/n 01/14/09
SD card error - reinstall SD card, turn power back on 01/14/09
SD card access error - replace the SD card 01/14/09
SD card access error - replace the controller 01/14/09
Address book error - replace the HDD 01/14/09
Address book error - format the HDD 01/14/09
Address book error - initialize the address book with SP5-846-50 01/14/09
Address book error - initialize the user info with SP5-832-006 01/14/09
HDD mail data error - initialize the HDD partition with SP5-832-007 01/14/09
HDD mail data error - replace HDD 01/14/09
Solution Text Updated
HDD mail transfer error - initialize the HDD partition with SP5-832-008 01/14/09
HDD mail transfer error - replace HDD 01/14/09
Please wait w/o HDD - replaced controller and BICU as a set 01/14/09
TD sensor: output maximum error (c): Replace toner bottle 01/14/09
Refered to Ricoh-usa website for Print drivers available 01/15/09
Z Fold trays 3 &4 - check relay roller drive belt tension, adjust as needed. 01/15/09
Oil web unit binding / Not oiling up roller - Replace Oil web unit 01/15/09
Transfer output abnornal - Transfer power pack defective 01/15/09
TD sensor error - Replace TD sensor and developer 01/15/09
(1) Black drum motor error - check for binds from drum unit 01/15/09
(1) Black drum motor error - replace drum motor 01/15/09
(1) Black drum motor error - check/clean/replace black drum position sensor 01/15/09
(2) Color drum motor error - check/clean/replace color drum position sensor 01/15/09
(2) Color drum motor error - check for binds in each color drum unit 01/15/09
(2) Color drum motor error - replace color drum motor 01/15/09
Reload RFU firmware 01/15/09
B246. 55CPM (A4 11x8.5 LEF) , Duplex approximately X 2. 01/15/09
Ink pump motor lock - Customer using seri ink in a non-seri drum 01/15/09
False ink detection issues - Replace new harnesses C2675205 & C2675206 as per TSB C267-075 01/15/09
Refer to Product Support Guide for drum order numbers 01/15/09
2nd side shifting - Utools, copy features, edit; set 1-2 sided Auto Margin T to T to 0.0 01/15/09
(1) Black drum motor error - 180 degrees out of position, black and color motor sensor are reversed 01/19/09
Finisher Exit motor - if only after last stapled set, check stack feed out belt is going to HPSW 01/20/09
E49 Firmware Error - Clear SCS settings using SP5-801-3 (only) 01/20/09
Fusing (center) overheat error 1 hardware - check fuser unit connections to machine 01/20/09
Tray 2 Paper Feed sensor does not turn ON - check/clean/replace sensor, use SP5-803-15 to check 01/20/09
Tray 2 Paper Feed sensor does not turn ON - check for proper paper loading in tray 01/20/09
Tray 2 Paper Feed sensor does not turn ON - replace paper feed roller 01/20/09
Tray 2 Paper Feed sensor does not turn ON - poor paper quality 01/20/09
Tray 3 Paper Feed sensor does not turn ON - check/clean/replace sensor, use SP6-160-01 to check 01/20/09
Tray 3 Paper Feed sensor does not turn ON - poor paper loading in tray 01/20/09
Tray 3 Paper Feed sensor does not turn ON - replace paper feed roller 01/20/09
Tray 4 Paper Feed sensor does not turn ON - check/clean/replace sensor, use SP6-160-02 to check 01/20/09
Tray 4 Paper Feed sensor does not turn ON - check for proper paper loading in tray 01/20/09
Tray 4 Paper Feed sensor does not turn ON - replace paper feed roller 01/20/09
LCT paper feed sensor does not turn ON - check for proper paper loading in tray 01/20/09
Paper is not fed from the bypass tray - check for proper paper in tray 01/20/09
Paper is jammed at the duplex unit - remove jammed paper 01/20/09
Vertical transport sensor 1 does not turn ON - check/clean/replace sensor, use SP5-803-20 to check 01/20/09
Vertical transport sensor 1 does not turn ON - check for proper paper loading in trays 1 thru 4 01/20/09
Solution Text Updated
Vertical transport sensor 2 does not turn ON - check/clean/replace sensor, use SP5-803-21 to check 01/20/09
Vertical transport sensor 2 does not turn ON - check for proper paper loading in trays 2 thru 4 01/20/09
Registration sensor does not turn ON - check/clean/replace sensor, use SP5-803-23 to check 01/20/09
Registration sensor does not turn ON - check for obstructions in paper path 01/20/09
Registration sensor does not turn ON - adjust paper buckle 01/20/09
Fusing entrance sensor does not turn ON - check/clean/replace sensor, use SP5-803-019 to check 01/20/09
Fusing exit sensor does not turn ON - check/clean/.replace sensor, use SP5-803-18 to check 01/20/09
Paper exit sensor does not turn ON - check/clean/replace sensor, use SP5-803-16 to check 01/20/09
Bridge exit sensor does not turn ON - check/clean/replace sensor, use SP6-150-01 to check 01/20/09
Bridge exit sensor does not turn ON - check for obstructions in bridge unit paper path 01/20/09
Bridge relay sensor does not turn ON - check/clean/replace sensor, use SP6-150-02 to check 01/20/09
Junction gate jam sensor does not turn ON - check/clean/replace sensor, use SP5-803-25 01/20/09
Duplex exit sensor does not turn ON - check/clean/replace sensor, use SP5-803-022 to check 01/20/09
Duplex entrance sensor does not turn ON (2nd time) - check/clean/replace sensor, use SP5-803-024 to 01/20/09
check
Vertical transport sensor does not turn OFF - check/clean/replace sensor, use SP5-803-020 to check 01/20/09
Vertical transport sensor 2 does not turn OFF - check/clean/replace sensor, use SP5-803-021 to check 01/20/09
Vertical transport sensor 3 does not turn OFF - check/clean/replace sensor, use SP6-160-01 to check 01/20/09
Vertical transport sensor 4 does not turn OFF - check/clean/replace sensor, use SP6-160-002 to check 01/20/09
Registration sensor does not turn OFF - check/clean/replace sensor, use SP5-803-023 to check 01/20/09
LCT sensor does not turn OFF - check for paper stuck over sensor 01/20/09
Exit sensor does not turn OFF - check/clean/replace sensor, use SP5-803-016 to check 01/20/09
Bridge exit sensor does not turn OFF - check/clean/replace sensor, use SP6-150-001 to check 01/20/09
Bridge relay sensor does not turn OFF - check/clean/replace sensor, use SP6-150-002 to check 01/20/09
Junction gate sensor does not turn OFF - check/clean/replace sensor, use SP5-803-025 to check 01/20/09
Duplex exit sensor does not turn OFF - check/clean/replace sensor, use SP5-803-022 to check 01/20/09
Duplex entrance sensor does not turn OFF - check/clean/replace sensor, use SP5-803-024 to check 01/20/09
Duplex entrance sensor does not turn OFF (2nd time) - check/clean/replace sensor, use SP5-803-024 to 01/20/09
check
B408 Finisher entrance sensor error - check/clean/replace sensor, use SP6-139-001 to check 01/20/09
Solution Text Updated
B408 Finisher entrance sensor error - check for paper path obstructions in bridge unit 01/20/09
B408 Finisher lower tray exit sensor error - check/clean/replace sensor, use SP6-139-002 to check 01/20/09
B408 Finisher staple tray sensor error - check/clean/replace sensor, use SP6-139-003 to check 01/20/09
B408 Finisher lower tray exit sensor error after stack feed out belt has fed paper - check/clean/replace 01/20/09
sensor, use SP6-139-002 to check-
B408 Finisher stack height sensor error - check/clean/replace sensor, use SP6-139-013 to check 01/20/09
B408 Finisher jogger HP sensor error - check/clean/replace sensor, use SP6-139-005 to check 01/20/09
Application selection error - clean and reinstall memory dimm 01/20/09
Application selection error - replace memory dimm 01/20/09
Application selection error - memory dimm not installed 01/20/09
Application selection error - reflash firmware 01/20/09
Application selection error - SD card with application not installed or defective 01/20/09
High Compression PDF grayed out - scan type must be Gray Scale 01/20/09
HDD performance allocation for scanning and printing. Check SP mode 5182 1or 2 01/20/09
Black gamma error - check toner density and TD sensor readings 01/20/09
TD sensor output minimum error magenta: Defective PCU 01/20/09
TD sensor output minimum error cyan : Defective PCU 01/20/09
TD sensor output minimum error yellow : Defective PCU 01/20/09
Maintenance motor out of home position: Refer to TSB#21 01/20/09
Fusing code - Enter SP 5810 to reset code.. 01/21/09
Paper at registration sensor: Replace right door switch 01/21/09
B065 1859 LD Unit 01/21/09
B700 7852 Stapler: Service Parts: Ass'y 01/21/09
TD sensor error: Defective PCU/Dev Unit 01/21/09
Forward to Email - PDF - set user parameter switch 21 bit 3 set to 1. UT, fax settings, initial settings 01/21/09
parameter settings
Tray 1 Paper Feed sensor does not turn ON - replace feed rollers 01/21/09
B408 Finisher shift roller HP sensor error - check/clean/replace sensor, use SP6-139-12 to check 01/21/09
B408 Finisher stapler HP sensor error - check/clean/replace sensor, use SP6-139-4 to check 01/21/09
B408 Finisher stack feed out belt HP sensor error - check/clean/replace sensor, use SP6-139-6 to check 01/21/09
ADF reading entrance sensor does not turn ON - check paper path for obstructions 01/21/09
ADF registration sensor does not turn ON - check/clean/replace sensor, use SP6-007-13 to check 01/21/09
ADF reading exit sensor does not turn ON - check paper path for obstructions 01/21/09
ADF paper exit sensor does not turn ON - check/clean/replace sensor, use SP6-007-14 to check 01/21/09
ADF separation sensor does not turn OFF - check/clean/replace sensor, use SP6-007-10 to check 01/21/09
ADF skew sensor does not turn OFF - check/clean/replace sensor, use SP6-007-11 to check 01/21/09
ADF reading entrance sensor does not turn OFF - check paper path for obstructions 01/21/09
Solution Text Updated
ADF registration sensor does not turn OFF - check/clean/replace sensor, use SP6-007-13 to check 01/21/09
ADF reading exit sensor does not turn OFF - check paper path for obstructions 01/21/09
WIM username not working - use SP5-801-011 to reset NCS 01/21/09
ID sensor adjustment error: Check the harness of the ID sensor 01/21/09
ID sensor adjustment error: Clean or replace ID sensor 01/21/09
ID sensor adjustment error: Replace BCU board 01/21/09
ID sensor adjustment error: Replace ITB unit 01/21/09
ITB unit motor error: Replace ITB unit 01/21/09
ITB unit motor error: Replace BCU board 01/21/09
ITB contact motor error: Replace ITB contact sensor 01/21/09
ITB contact motor error: Replace ITB contact motor 01/21/09
ITB unit error: Check or replace harness 01/21/09
ITB unit error: Replace encoder sensor 01/21/09
ITB unit error: Replace ITB unit motor 01/21/09
ITB unit error: Replace ITB unit 01/21/09
ITB unit error: Check if the ITB unit is correctly set 01/21/09
Paper transfer unit contact error: Check connection between the paper transfer unit and PSU 01/21/09
Paper transfer unit contact error: Replace paper transfer unit contact sensor 01/21/09
Paper transfer unit contact error: Replace paper transfer unit contact motor 01/21/09
Paper transfer unit contact error: Replace the +24V fuse on the PSU 01/21/09
Paper transfer unit contact error: Replace BCU board 01/21/09
High voltage power, drum/development bias output error: Check or replace harness 01/21/09
High voltage power, drum/development bias output error: Replace the drum unit or paper transfer unit 01/21/09
High voltage power, drum/development bias output error: Replace the HVPS-CB board 01/21/09
High voltage power, image transfer/paper transfer bias output error: Replace the HVPS-TTS board 01/21/09
High voltage power, image transfer/paper transfer bias output error: Check or replace the harness 01/21/09
High voltage power, image transfer/paper transfer bias output error: Replace the image transfer belt unit 01/21/09
or paper transfer unit
Toner collection motor error: Replace the waste toner collection bottle motor 01/21/09
Toner collection motor error: Check or replace harness 01/21/09
Toner collection motor error: Replace the DRB board 01/21/09
Solution Text Updated
Toner collection motor error: Replace the BCU board 01/21/09
3rd paper tray lift motor malfunction: Check or replace harness 01/21/09
3rd paper tray lift motor malfunction: Replace tray lift motor 01/21/09
3rd paper tray lift motor malfunction: Replace BCU board 01/21/09
4th paper tray lift motor malfunction: Replace BCU board 01/21/09
4th paper tray lift motor malfunction: Replace tray lift motor 01/21/09
4th paper tray lift motor malfunction: Check or replace harness 01/21/09
Paper tray feed motor lock (optional PTU): Check or replace harness 01/21/09
Paper tray feed motor lock (optional PTU): Replace the feed motor 01/21/09
Paper tray feed motor lock (optional PTU): Replace the BCU board 01/21/09
By-pass bottom plate error: Check or replace harness 01/21/09
By-pass bottom plate error: Replace by-pass motor 01/21/09
By-pass bottom plate error: Replace by-pass tray HP sensor 01/21/09
By-pass bottom plate error: Replace BCU board 01/21/09
Ventilation fan (front) error: Check or replace harness 01/21/09
Ventilation fan (front) error: Replace front ventilation fan 01/21/09
Ventilation fan (front) error: Replace the DRB 01/21/09
Ventilation fan (front) error: Replace BCU board 01/21/09
Ventilation fan (rear) error: Replace BCU board 01/21/09
Ventilation fan (rear) error: Replace the DRB 01/21/09
Ventilation fan (rear) error: Replace rear ventilation fan 01/21/09
Ventilation fan (rear) error: Check or replace harness 01/21/09
Laser unit fan error: Check or replace harness 01/21/09
Laser unit fan error: Check laser unit fan 01/21/09
Laser unit fan error: Replace the DRB 01/21/09
Laser unit fan error: Replace BCU board 01/21/09
Fusing front fan error: Replace BCU board 01/21/09
Fusing front fan error: Replace the DRB 01/21/09
Fusing front fan error: Replace fusing front fan 01/21/09
Fusing front fan error: Check or replace harness 01/21/09
Fusing rear fan error: Check or replace harness 01/21/09
Fusing rear fan error: Replace fusing rear fan 01/21/09
Fusing rear fan error: Replace the DRB 01/21/09
Fusing rear fan error: Replace BCU board 01/21/09
Solution Text Updated
Controller box fan error: Check or replace harness 01/21/09
Controller box fan error: Replace controller box fan 01/21/09
Controller box fan error: Replace the DRB 01/21/09
Controller box fan error: Replace BCU board 01/21/09
Junction gate solenoid fan error: Replace BCU board 01/21/09
Junction gate solenoid fan error: Replace the DRB 01/21/09
Junction gate solenoid fan error: Replace junction gate solenoid fan 01/21/09
Junction gate solenoid fan error: Check or replace harness 01/21/09
Fusing/Paper exit motor error: Replace fusing/paper exit motor 01/21/09
Heating roller error 1: Check thermopile connection 01/21/09
Heating roller error 1: Replace thermopile 01/21/09
Heating roller warm-up error 1: Replace thermopile 01/21/09
Heating roller warm-up error 1: Replace heating roller lamp 01/21/09
Heating roller warm-up error 1: Check thermopile connection 01/21/09
Heating roller fusing lamp overheat 1: Replace PSU 01/21/09
Heating roller fusing lamp overheat 1: Replace BCU board 01/21/09
Heating roller fusing lamp overheat 1: Replace BCU board 01/21/09
Heating roller fusing lamp overheat 1: Replace PSU 01/21/09
Heating roller fusing lamp consecutive full power 1: Replace heating roller thermistor 01/21/09
Zero cross error: Check AC power into machine 01/21/09
Zero cross error: Replace PSU 01/21/09
Heating roller thermistor (end) error 2: Check heating roller thermistor connection 01/21/09
Heating roller thermistor (end) error 2: Replace heating roller thermistor 01/21/09
Heating roller warm-up error 2: Check heating roller thermistor connection 01/21/09
Heating roller warm-up error 2: Replace heating roller fusing lamp 01/21/09
Heating roller fusing lamp overheat 2: Replace heating roller thermistor 01/21/09
Heating roller fusing lamp overheat 2: Replace PSU 01/21/09
Heating roller fusing lamp overheat 2: Replace BCU board 01/21/09
Heating roller fusing lamp overheat 2: Replace BCU board 01/21/09
Heating roller fusing lamp overheat 2: Replace PSU 01/21/09
Heating roller fusing lamp overheat 2: Replace heating roller thermistor 01/21/09
Heating roller lamo consecutive full power 2: Replace heating roller fusing lamp 01/21/09
Heating roller lamo consecutive full power 2: Replace PSU 01/21/09
Zero cross frequency error: Check AC power into machine 01/21/09
Solution Text Updated
Consecutive fusing jam: Clear jammed paper 01/21/09
Pressure roller thermistor error 3: Check pressure roller thermistor connection 01/21/09
Pressure roller thermistor error 3: Replace pressure roller thermistor 01/21/09
Pressure roller overheat 3: Replace pressure roller thermistor (center) 01/21/09
Pressure roller overheat 3: Replace PSU 01/21/09
Pressure roller overheat 3: Replace BCU board 01/21/09
Pressure roller overheat 3: Replace BCU board 01/21/09
Pressure roller overheat 3: Replace PSU 01/21/09
Pressure roller overheat 3: Replace pressure roller thermistor (center) 01/21/09
Pressure roller fusing lamp consecutive full power 3: Replace pressure roller fusing lamp 01/21/09
Pressure roller fusing lamp consecutive full power 3: Replace PSU 01/21/09
Pressure roller thermistor error 4: Check pressure roller thermistor (end) connection 01/21/09
Pressure roller thermistor error 4: Replace pressure roller thermistor (end) 01/21/09
Pressure roller overheat 4: Replace pressure roller thermistor (end) 01/21/09
Pressure roller overheat 4: Replace PSU 01/21/09
Pressure roller overheat 4: Replace BCU board 01/21/09
Pressure roller overheat 4: Replace BCU board 01/21/09
Pressure roller overheat 4: Replace PSU 01/21/09
Pressure roller overheat 4: Replace pressure roller thermistor (end) 01/21/09
Exit sensor after jogging error - Perform prestack adjustment, sp 6103 01/21/09
Change SP 5-860 "SMTP Auth. From Field Replacement" to On. By doing this, Scan to Email will pass the 01/21/09
SMTP authentication.
B070 6880 HDD Unit:Ass'y 01/22/09
Charge roller correction error - reseating NVRAM fixed problem 01/22/09
Software error - w/filename eng:procon.c - try with SP2-208 set to "1" for pixel mode to confirm patch is 01/22/09
the problem.
Software error - w/filename eng:procon.c - correct any copy quality problems first 01/22/09
Finisher stapler movement motor error (D038/D041): Check connection of stapler unit HP sensor 01/22/09
Finisher stapler movement motor error (D038/D041): Replace stapler unit HP sensor 01/22/09
Finisher stapler movement motor error (D038/D041): Replace stapler unit movement motor 01/22/09
Charge corona error - charge corona unit defective 01/22/09
Charge corona error - charge corona power pack defective 01/22/09
Charge corona error - charge corona receptical defective 01/22/09
Replace staple unit 01/22/09
TD sensor output minimum error magenta: Check connection 01/22/09
TD sensor output minimum error cyan : Check connection 01/22/09
TD sensor output minimum error yellow : Check connection 01/22/09
Mechanical counter error 1 : Blown FU9 on PSU 01/23/09
Mechanical counter error 1 : Defective counter 01/23/09
Mechanical counter error 2 : Defective counter 01/23/09
Mechanical counter error 2 : Blown FU9 on PSU 01/23/09
Solution Text Updated
Fold position error - use SP6-902 to adjust fold position (fine adj) 01/23/09
Fusing Exit Sensor OFF (Leading Edge): Replace registration sensor 01/23/09
Fusing Exit Sensor OFF (Leading Edge): Replace registration clutch 01/23/09
Defective BICU 01/23/09
ID sensor error : Defective ID sensor 01/23/09
ID sensor error : Defective HVPS 01/23/09
ID sensor error : Defective BICU 01/23/09
Laser Sync Detect error - do in order: SP2-109-8, SP2-109-3, SP2-109-4 01/23/09
NIB not working - turn on with SP5-985 set to "1" 01/23/09
Polygon motor error 2: Damaged duplex harness/replace harness and BICU 01/23/09
Set up remove P/S card set sp 5193 to 1 and sp 5985 to 0 01/23/09
Set email reception interval to off 01/23/09
Tray lift motor error (D038/D041): Check connections to the tray lift motor 01/23/09
Tray lift motor error (D038/D041): Replace tray lift motor 01/23/09
Finisher punch motor error (D038/D041): Check connections for punch motor and HP sensor 01/23/09
Finisher punch motor error (D038/D041): Check for blockages in the punch motor mechanism 01/23/09
Finisher punch motor error (D038/D041): Replace the punch slider unit 01/23/09
Finisher punch motor error (D038/D041): Replace the punch unit 01/23/09
Finisher punch motor error (D038/D041): Replace the finisher main board 01/23/09
Punch registration motor error (D038/D041): Check connections to the punch registration motor 01/23/09
Punch registration motor error (D038/D041): Replace the punch unit slider 01/23/09
Punch registration motor error (D038/D041): Replace the punch unit 01/23/09
Front jogger motor error without side tray (D038/D041): Replace the front jogger fence HP sensor 01/23/09
Front jogger motor error without side tray (D038/D041): Replace the front jogger motor 01/23/09
Front jogger motor error with side tray (D038/D041): Replace the front jogger motor 01/23/09
Front jogger motor error with side tray (D038/D041): Replace the front jogger fence HP sensor 01/23/09
Rear jogger motor error without side tray (D038/D041): Replace the rear jogger fence HP sensor 01/23/09
Rear jogger motor error without side tray (D038/D041): Replace the rear jogger motor 01/23/09
Rear jogger motor error with side tray (D038/D041): Replace the rear jogger motor 01/23/09
Solution Text Updated
Rear jogger motor error with side tray D038/D041): Replace the rear jogger fence HP sensor 01/23/09
Pick-up roller contact motor error without side tray (D038/D041): Replace the pick-up contact motor 01/23/09
Pick-up roller contact motor error without side tray (D038/D041): Replace the pick-up roller HP sensor 01/23/09
Pick-up roller contact motor error with side tray (D038/D041): Replace the pick-up roller HP sensor 01/23/09
Pick-up roller contact motor error with side tray (D038/D041): Replace the pick-up roller contact motor 01/23/09
Image transfer unit error - Cleared NVRAM and input factory settings 01/27/09
Finisher shift motor error B830 - motor obstruction, connection or defective 01/27/09
Finisher shift motor error B830 - shift roller HP sensor defective 01/27/09
Finisher shift motor error B830 - main board defective 01/27/09
-49 Check front door switch lock mechanism and follow reset procedure in the ring binder service manual 01/27/09
Finisher shift motor error B830 - external tray jogger defective. 01/27/09
B700 5525 PCB: Main Control, B701/3000 Sheet_50 sheet staple finisher 01/27/09
Clear scanner, execute SP 5-801-009 01/27/09
Dirty background - use developer #B2969640 01/27/09
Replace paper actuator C2722868 as per MB MC249027 01/27/09
Check TSB 6, for image shift, firmware and sp 2-6 50 to 1 and 51 to -80 01/27/09
Bypass Legal Jams - use SP1-007-2, set to "1" for Legal 01/27/09
Double feed detection - Turn off double feed detection with user tools. 01/30/09
Paper exit sensor jam - Check for missing or damaged mylar on punch unit 01/30/09
Tray 3 feed problem - replace feed roller 01/30/09
Fax forwarding to email RX fails - try SP5-801-7 Fax Application to clear 01/30/09
flikering power,,,defective power supply 01/30/09
Refer to TSB 021 - View the samples 1 and 2 01/30/09
Fusing lamp remains on - thermistor is out of position, check temp with SP1-106 01/30/09
Fusing lamp remains on - A level code, enter SP modes and turn machine off and on 01/30/09
Fusing lamp remains on - replace thermistor 01/30/09
Erratic SC error: reflash firmware 01/30/09
Erratic SC error: Format HDD/ Excute SP 5832 01/30/09
Cannot detect ring signal: change RAM address 00680572 from 0D to 0A 01/30/09
Application selection error - turn off SSDP in WIM as admin configuration ssdp inactive or telnet in and 01/30/09
set down
Cannot print on network (error 103) - check gateway address settings 01/30/09
Cannot print via network - use telnet, do show command & check if any ports are down 01/30/09
Cannot print on network - if new controller SP5-801-1 if old controller SP5-801- 8/9/10/11 01/30/09
Solution Text Updated
Wireless Falls off network - update Network Support v7.23 or later 01/30/09
Application selection error - reload firmware and do SP5-801-008 and SP5-801-11 01/30/09
Development intake fan error - Door must be closed when powering on to fill developer. 01/30/09
Can you change SP access code - No. 01/30/09
K PCU Dusting - Refer to TSB # 052 BLACK PCU FAN connection 01/30/09
Controller to Operational panel communication error: Defective HDD 01/30/09
Tray #2 no feed: check if paper size sensor is out of place, use SP5-803-058 to check 01/30/09
Noise from interchange unit: Replace/Reform reverse roller frame part # D371 4981 01/30/09
Can imposition or "spreads" be done on MAC - Only with command workstation. 02/02/09
How to register change or delete scanner destination - Check FAQ ID 90066 02/02/09
How do I configure my Mac OS X 10.3 - 10.5 ftp server to use Scan to Folder - Follow FAQ ID 92690 02/02/09
Unable to send or receive - Set fax sp 2103 change 13 only for digital lines 02/02/09
Punch hole motor error - Replace punch hole motor HP sensor 02/02/09
Citrix drivers - Regular windows driver will work with citrix operating system 02/02/09
How to register change or delete scanner destination - Check FAQ ID 90066 02/02/09
How do I configure my Mac OS X 10.3 - 10.5 ftp server to use Scan to Folder - Follow FAQ ID 92690 02/02/09
Master eject HP sensor error - Update firmware to ver. 3.14 or higher 02/02/09
Image shifting due to poor stacking of originals by enduser - Update engine firmware to ver. 3.09 or 02/02/09
higher
Citrix drivers - Regular windows driver will work with citrix operating system 02/02/09
E7100 YNOXH patch - Fixes a booklet, staple job prints without folding and stapling. 02/02/09
How to register change or delete scanner destination - Check FAQ ID 90066 02/02/09
How do I configure my Mac OS X 10.3 - 10.5 ftp server to use Scan to Folder - Follow FAQ ID 92690 02/02/09
EB135 and 3hole punch is not support only for Pro1356EX as per tech mail RC080591 02/02/09
Fusing thermistor open - check temp with SP1-106, replace thermistor as needed 02/03/09
Fusing thermistor open - reset with SP5- 810, enter 1, press # and photo mode key at same time 02/03/09
Fusing thermistor open - check thermistor connections, use SP1-106 to check thermistor 02/03/09
Replace-G1783186 Magnetic Clutch (Toner Supply) 02/03/09
Replace laser unit. 02/03/09
HDD access error - check hard drive connections 02/03/09
HDD access error - replace HDD 02/03/09
SD card error 2 - reinsert SD card in slot 02/03/09
Please wait fuser up to temp - replace controller board 02/03/09
Finisher B836 entrance late jam - Check fuser exit roller 02/03/09
Finisher B836 entrance late jam - Check finisher entrance guide 02/03/09
Finisher B836 entrance late jam - Check finisher entrance sensor 02/03/09
Finisher B836 entrance lag jam - entrance sensor defective 02/03/09
Finisher B836 staple tray paper sensor late jam - Sensor dirty or defective 02/03/09
Finisher B836 staple tray paper sensor lag jam - sensor defective 02/03/09
Finisher B836 stack present sensor late jam - sensor defective 02/03/09
Finisher B836 staple tray paper sensor lag jam - sensor defective 02/03/09
Finisher B836 fold unit entrance sensor late jam - sensor defective 02/03/09
Finisher B836 fold unit entrance sensor lag jam - sensor defective 02/03/09
Finisher B836 fold unit exit sensor late jam - sensor defective 02/03/09
Finisher B836 fold unit exit sensor lag jam - sensor defective 02/03/09
Finisher B836 exit sensor late jam - sensor defective 02/03/09
Finisher B836 exit sensor lag jam - sensor defective 02/03/09
Finisher B836 stack feed out belt - motor bound or defective 02/03/09
B836 Booklet stapler Front - bound or defective 02/03/09
B836 Booklet stapler rear - bound or defective 02/03/09
Finisher B836 stack junction gate motor - Bound or defective 02/03/09
Finisher B836 clamp roller retraction motor - bound or defective 02/03/09
Finisher B836 bottom fence lift motor - bound or defective 02/03/09
Finisher B836 fold plate motor - bound or defective 02/03/09
Z-fold unit B660 feed sensor late jam - Sensor defective 02/03/09
Solution Text Updated
Z-fold unit B660 feed sensor lag jam - Sensor defective 02/03/09
Toner pump error K - Clean or replace toner supply tube 02/03/09
Toner pump error M - Replace toner pump 02/03/09
Toner pump error M - Replace toner bottle motor 02/03/09
Toner pump error M - Replace or clean toner supply tube 02/03/09
Toner pump error Y - Replace toner bottle motor 02/03/09
Toner pump error Y - Replace Toner pump 02/03/09
Toner pump error Y - Clean or replace toner supply tube 02/03/09
Toner bottle motor error K - Replace toner bottle motor 02/03/09
Toner bottle motor error K - Clean or replace toner supply tube(binding bottle motor) 02/03/09
Toner bottle motor error C - Clean or replace toner supply tube(binding bottle motor 02/03/09
Toner bottle motor error C - Replace toner bottle motor 02/03/09
Toner bottle motor error M - Clean or replace toner supply tube(binding bottle motor 02/03/09
Toner bottle motor error M - Replace toner bottle motor 02/03/09
Toner bottle motor error Y - Clean or replace toner supply tube(binding bottle motor 02/03/09
Toner bottle motor error Y - Replace toner bottle motor 02/03/09
Developer roller error C - Replace developer roller sensor 02/03/09
Developer roller error C - Replace developer roller drive gears 02/03/09
Developer roller error M - Replace developer roller drive gears 02/03/09
Developer roller error M - Replace developer roller sensor 02/03/09
Low toner density error K - Replace TD sensor 02/03/09
Low toner density error K - Inspect TD sensor harness for open 02/03/09
Low toner density error C - Inspect TD sensor harness for open 02/03/09
Low toner density error C - Replace TD sensor 02/03/09
Low toner density error M - Inspect TD sensor harness for open 02/03/09
Low toner density error M - Replace TD sensor 02/03/09
Low toner density error Y - Inspect TD sensor harness for open 02/03/09
Low toner density error Y - Replace TD sensor 02/03/09
Defective FCU 02/04/09
Access code change - SP special features page 5 then user tools 6 set up user codes to change user code 02/05/09
second paper transfer disconnection: Defective High Voltage Power Supply 02/05/09
second paper transfer disconnection: Check SP 2912-2 if less than 25% humidity possible enviroment 02/05/09
issue
second paper transfer disconnection: Defective transfer roller connections 02/05/09
Solution Text Updated
Second feed sensor jam - Replace one way drive gears for the feed station. 02/05/09
Duplex Entrance Sensor Late - Replace the duplex entrance sensor. 02/05/09
Use SP modes 5846 - 51 /52 to swap address book 02/05/09
Cannot print using pc able to ping and web. Suggest to web in to unit and check LPR and DIPRINT is 02/05/09
enabled .
Heating roller thermister (poor connection) - sc 54X, 55X, 56X do tsb 28 fuser harness 02/05/09
Cannot print using pc able to ping and web. Suggest to web in to unit and check LPR and DIPRINT is 02/05/09
enabled .
Toner collection coil drive error - Toner collection coil sensor unpluged. 02/05/09
Cannot print using pc able to ping and web. Suggest to web in to unit and check LPR and DIPRINT is 02/05/09
enabled .
Cannot connect to WIM: User Tools/System Settings/ Admin Tools/ Network Security Level/ Set to 0. 02/05/09
Cannot print using pc able to ping and web. Suggest to web in to unit and check LPR and DIPRINT is 02/05/09
enabled .
To turn @remote message off - Use SP 5816 -001/003 set to 0 02/05/09
Cannot print using pc able to ping and web. Suggest to web in to unit and check LPR and DIPRINT is 02/05/09
enabled .
If machine has a toner spill replace toner supply clutch for that color. 02/05/09
Fiery Setup - Copier operation panel - Press the Fiery Tab, Run setup, Log in as Admin, Press Jobs under 02/05/09
Engine Job handling. You can set the bypass tray as panel command not driver command
Controller to Op Panel Communication error: Reseat MBU on fax unit 02/05/09
SC 901 without mechanincal counter installed: Set SP 5987-001 to 0 and restart copier. 02/05/09
Pressure roller fusing lamp consecutive full power 3: Replace Thermostat. 02/05/09
Inspect exit timing sensor - Punch path - clean or realign 02/05/09
Finisher staple trimming hopper full - Empty hopper/clean sensor. 02/05/09
Users cannot mute the printer's tone alerts. 02/05/09
Turn on authentication with User Parameter Switch 18 bit 2 02/05/09
TD sensor initial setting error: Lost drum drive 02/06/09
Scanner software will not activate without GW wideformat on network. 02/06/09
Solution Text Updated
upgrade fw v1.50.1.35 or higher & check thermistor for spot weld 02/06/09
upgrade fw v1.50.1.35 or higher & check thermistor for spot weld 02/06/09
upgrade fw v1.50.1.35 or higher & check thermistor for spot weld 02/06/09
upgrade fw v1.50.1.35 or higher & check thermistor for spot weld 02/06/09
1 yr warranty contact NRC 800 fast fix 02/06/09
1 yr warranty contact NRC 800 fast fix 02/06/09
1 yr warranty contact NRC 800 fast fix 02/06/09
1 yr warranty contact NRC 800 fast fix 02/06/09
Defective Toner Density sensor 02/09/09
DF original stop position sp-mode adjustment page 6 02/09/09
Set sub paper size in printer system user tools to auto. 02/09/09
Can you change the "No setting" in the Print preferences? - No it is defaulted setting for the RPCS driver 02/09/09
The SR-5000 can use a 3 hole punch option with the GBC. 02/09/09
The SR-5000 can use a 3 hole punch option with the GBC. 02/09/09
The SR-5000 can use a 3 hole punch option with the GBC. 02/09/09
Display ON but too dark - replace op panel inverter board ( # D0091486) 02/09/09
Fusing/paper exit motor error - replace the fusing/paper exit fan 02/10/09
Fusing/paper exit motor error - replace the IOB 02/10/09
A2959640 Developer Type 21 Black 02/11/09
Fusing overheat - Replace Operation-panel switch 02/11/09
Developer Type 30W Black : B1259640 02/11/09
Broken front/rear side fence 02/11/09
Refer to TSB# 25 02/11/09
Install new master eject roller covers - see RTB RC262020 for details 02/11/09
Clean or replace Junction Gate Solenoid 02/11/09
Install new master eject roller covers - see RTB RC269016 for details 02/11/09
noise in the fusing area,,,defective web drive gear (D0094305) 02/11/09
Thoughput material - Blanks USA 90lb index feeding from tray 2 02/11/09
Issue with clients application - Have Client review software 02/11/09
FAX Memory (SAF) 001342MIU 481-0174 G578 02/11/09
To activate G3 lines - Set Fax SP1104-23 Bit 1 to 1 if only 2 G3 if 3 G3 bit 3 must be 1 as well. 02/11/09
Finisher staple waste hopper full - Clean or replace sensor. 02/11/09
Drum Wrap jam - Refer to TSB 022 for detach adjustments 02/11/09
Built-in resident RAM error - replace controller board 02/12/09
Add toner - toner rocks in bottle, replace toner, clean/vac toner tubes 02/12/09
add toner - check VTC SP3-201 against VREF SP3- 222 02/12/09
add toner - try SP3-015 forced toner feed 02/12/09
Solution Text Updated
add toner - check toner end values in SP3-101 (5 to 8 + 9 to 12 = values in 1-4), if bad try memory clear or 02/12/09
NVRAM replacement
add toner - set SP3-045 to off and check for open cover message stopping toner add 02/12/09
add toner - reseat toner bottle twice 02/12/09
add toner - reseat PCU ( check RJ 45 connection) 02/12/09
ID sensor error - check/reseat CN 213 on IOB 02/12/09
Fusing unit overheat - Repair pinched fusing lamp wire 02/13/09
Sucked toner collection bottle full message - Sp2972 - set to 0 and reboot. 02/13/09
bad or shorted memory replace memory 02/13/09
Customer changed Supervisor and Admin logins cannot get into user tools - Replace NVram 02/13/09
Auto color selection not available with User code available functions all selected - Disable key counter 02/13/09
management available functions
Insure the ROMDATA file folder is the root file 02/13/09
Tray 1 lift malfunction - Pick-up roller solenoid spring detached 02/13/09
Printer scanner option goes in slot C1 - Postscript in C2 02/13/09
color registration fails - Refer to TSB #B147-034 for Color Alignment procedure 02/13/09
color registration fails - 1st check all 4 colors are proper density 02/13/09
color registration fails - do SP2-995 motor reset and then SP5-993-2 forced line adj 02/13/09
color registration fails - CRAM or replace NVRAM 02/13/09
color registration fails - refer to color registration troubleshooting guide page 4-70 of SM 02/13/09
color registration fails - use SP 3-107 to check ID sensors, replace as needed 02/13/09
color registration fails - replace laser unit 02/13/09
color registration fails - execute SP 5993 31-33 02/13/09
color registration fails - defective black transfer roller bushing 02/13/09
HR high temp error - replace thermistor, use SP1-106 to check temp 02/13/09
HR high temp error - replace PSU 02/13/09
HR high temp error - replace BCU 02/13/09
Scan-to-email create larger files then competitors - refer to GKB answer# 5467 02/13/09
Lines on DF scanning only - set SP6-017 to +1 02/13/09
Black level detect error (-01) - replace lamp stabilizer board (if no output) 02/13/09
Black level detect error (-01) - replace exposurelamp 02/13/09
Finisher (B408) lower tray exit sensor does not turn ON - check/clean/replace sensor 02/13/09
Finisher (B408) lower tray exit sensor does not turn ON - check paper path to sensor for delays 02/13/09
Finisher (B408) lower tray exit sensor does not turn OFF - check/clean/replace sensor 02/13/09
Finisher (B408) lower tray exit sensor does not turn OFF - check for paper stuck over sensor 02/13/09
Solution Text Updated
NEW DESIGN STREAMPUNCH 19 HOLE PB DIE SET. Gestetner, Ricoh, Savin EDP # 001452MIU 02/13/09
Replace Postscript card type 7500 02/13/09
POP3/IMAP4 send authorization failed: POP3/IMAP4 settings incorrect. 02/13/09
Roll feed exit jams - Intermediate connector roll feed paper exit sensor was loose - Reconnect harness 02/13/09
Duplex gate is noisy - install modified duplex gate tension spring - D0094522 02/13/09
E-32 Perform Clear Key 143 Clear Key three times Machine will beep When error has been clear 02/13/09
E-7100 Locks up - Reload System software: FTP://NSCDOM.COM (Iso Image) 02/13/09
3 hole punch does not display - turn dip SW 2 ON, all others OFF 02/13/09
defective encoder sensor 02/13/09
Fusing Exit Sensor: Defective fuser exit sensor, part number AW01 0143 02/13/09
TWAIN error 36851 - Check SNMP Community names. #1 should be 'public' read only, #2 should be 02/13/09
'admin' read/write.
Turn on job separation - user tool/system settings/printer features/system/job separation=on 02/13/09
PM kit part number - PMB246300K 02/13/09
ADF table not lifting - Replace adf main PCB 02/13/09
Forward to folder or email - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, 02/18/09
initial settings parameter settings
refer to FAQ 20655 02/18/09
Developer bias error - Electrode torsion spring on development unit defective 02/19/09
Press and hold Copy, Email, and Filing buttons, turn power on, select reset. 02/19/09
Software error - format HDD with SP4- 911 02/20/09
Software error - reload with latest firmware 02/20/09
Software error - replace controller PCB 02/20/09
Software error - replace HDD 02/20/09
Software error - 12v LDDR positioning motor shorting the 12 volt line to HDD 02/20/09
Software error - replace NIB 02/20/09
Software error - reseat HDD connector 02/20/09
Software error - try system reset (hold # and . ) - try while in SC990 mode - 02/20/09
Software error - wrong dimm installed, firmware is 1027 dimm not 1045 02/20/09
Software error with Procon C - replace drum, surface worn thru or scratched 02/20/09
Software error with Procon C - toner density too light, tone up machine 02/20/09
Software error - if it will not clear try NVRAM all clear. 02/20/09
How do you default the driver to B/W - Set up printer features to B/W and then save as "XXX" 02/20/09
Machine in reboot cycle - Replace B140 9590 NVRAM - Minus Counter 02/20/09
light image any individual color - check developer drive clutch(s) 02/20/09
light image - replace SBU 02/20/09
Shift tray exit sensor - Check/replace black plastic exit guide on finisher exit 02/20/09
E-mail setting missing - Confirm print/scan option is in slot C2. 02/20/09
Registration sensor late - Clean registration sensor to remove excessive paper dust 02/20/09
Fusing warmup error - Replace aftermarket hot roller with OEM hot roller 02/20/09
dead machine - isolate by removing connectors from IOB 02/20/09
Software error 1 - reformat HDD 02/20/09
Software error 1 - resolve copy quality issues if giving Eng Procon C in details 02/20/09
Software error 1 - check SP7-403 for details, if engine Procon C, fix gray patch quality 02/20/09
Charge bias correction maxed out - check charge bias connection, silver strip to back of PCU 02/20/09
Do not upgrade B234/B235/B236 devices to D101 series firmware if RA2K IPDS is installed on the device. 02/24/09
Refer to FAQ answer ID 92813
Refer to pub facts bulletin 75 to clear error condition 02/24/09
To reset oil clincher message - Power off Bookletmaker-press & hold 2 innermost op-panel buttons/ turn 02/24/09
on bk5010 for 3 to 4 seconds and release/ select reset
Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Inspect Drum drive - Binding or slipping 02/24/09
Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Bypass image shift - Adjust SP mode 1904 - 1 & 2 for Bypass width detection 02/24/09
Replace NVRAM if supervisor mode has been changed and states "Not Authorized" 02/24/09
Waste toner full - clean or replace sensor 02/24/09
Waste toner full - empty waste toner tank 02/24/09
Refer to pub facts bulletin 75 to clear error condition 02/24/09
Finisher B408 paper does not reach stapler tray - check R4 guide plate for burrs 02/24/09
Solution Text Updated
Finisher D374 Shift roller motor error - Check / replace shift roller motor HP sensor 02/24/09
Finisher D374 Shift roller motor error - Shift roller Idle rollers Pressure spring out of position - Skewed 02/24/09
paper
Finisher D374 Shift roller motor error - Replace Finisher exit sensor to the shift tray 02/24/09
Finisher D374 Shift roller motor error - Check /lube shift roller mech. 02/24/09
Jogger unit option is for both the SR4010 and SR4020 02/24/09
Refer to pub facts bulletin 75 to clear error condition 02/24/09
Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Developer Setup SP 3811 failed - Inspect toner bottles / TD sensor connection 02/24/09
User tools, system settings, admin, extended security, disable restrict destination. 02/24/09
Finisher D374 entrance sensor jam - sensor defective 02/24/09
Finisher D374 Proof tray exit sensor jam - sensor defective 02/24/09
Finisher D374 Shift exit sensor jam - sensor defective 02/24/09
Finisher D374 Staple exit sensor jam - sensor defective 02/24/09
Finisher D374 Belt feedout sensor jam - sensor defective 02/24/09
Finisher D374 Shift tray motor error - motor bound or defective 02/24/09
Finisher D374 Jogger fence motor error - motor bound or defective 02/24/09
Finisher D374 Stapler shift motor error - motor bound or defective 02/24/09
Finisher D374 Stapling motor error - motor bound or defective 02/24/09
Finisher D374 Feed out belt motor error - motor bound or defective 02/24/09
Z-Fold unit B660 feed sensor late jam - sensor defective 02/24/09
Z-Fold unit B660 feed sensor lag jam - sensor defective 02/24/09
Z-Fold unit B660 Fold timing sensor late jam - sensor defective 02/24/09
Z-Fold unit B660 Fold timing sensor lag jam - sensor defective 02/24/09
Z-Fold unit B660 Lead edge sensor late jam - sensor defective 02/24/09
Z-Fold unit B660 Fold timing sensor lag jam - sensor defective 02/24/09
Z-Fold unit B660 Upper stopper sensor late jam - sensor defective 02/24/09
How to show IP address on display - use SP5-055 to turn on and off 02/24/09
wireless not working - newer routers default to type N, This mfp supports ieee802.a/b/g - change router 02/24/09
setting to one of those
wireless not supported for D037 mfp (D038/D041 only) 02/24/09
Shift Roller OR Guide Plate motor error - Clean and Lube Mechanisms. 02/24/09
Windows authentication for scan only - Set sp 5401-006,016,026 & 046 to 1 02/24/09
Universal print driver - goes for A4 size - User tools /Printer/system/sub size - Set to auto 02/24/09
Refer to pub facts bulletin 75 to clear error condition 02/24/09
Solution Text Updated
Polygon mirror motor error 2 timeout at off - Replace polygon mirror motor 02/24/09
Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Can you default one destination in addres book to a TIFF withscan to folder - No 02/24/09
Refer to pub facts bulletin 75 to clear error condition 02/24/09
Error E01 controller rom update error- Reload/reformator replace firmware sd card 02/24/09
Transfer/Dev motor error - replace motor 02/24/09
Polygon motor error 1 ON timeout - replace polygon motor 02/24/09
Polygon motor error 1 ON timeout - check harness/connections to motor 02/24/09
Polygon motor error 2 OFF timeout - replace polygon mirror motor 02/24/09
Polygon motor error 2 OFF timeout - check harness/connections to polygon motor 02/24/09
Polygon motor error 3 signal error - replace polygon motor 02/24/09
Polygon motor error 3 signal error - replace IPU 02/24/09
Laser Sync detect LD0 start error - check harness/connections to laser unit 02/24/09
Laser Sync detect LD0 start error - replace BCU 02/24/09
Laser Sync detect LD0 start error - replace sync detect board 02/24/09
Laser Sync detect LD1 start error - check harness/connections to laser unit 02/24/09
Laser Sync detect LD1 start error - replace BCU board 02/24/09
Laser Sync detect LD1 start error - replace sync detect board 02/24/09
FGate On error - replace BCU 02/24/09
FGate On error - replace controller board 02/24/09
FGate Off error - replace controller board 02/24/09
FGate Off error - replace BCU board 02/24/09
LD error - replace LD unit 02/24/09
LD error - replace IPU 02/24/09
Charge roller bias leak - replace charge roller 02/24/09
Charge roller bias leak - replace HVPS 02/24/09
Charge roller bias leak - check connections from HVPS to charge roller 02/24/09
Charge roller bias correction leak - replace charge roller 02/24/09
Charge roller bias correction leak - check gray patch density, overtoned will cause code 02/24/09
Charge roller bias correction leak - clean and reinitialize ID sensor 02/24/09
Dev roller bias leak - replace HVPS 02/24/09
Dev roller bias leak - check connection to developer unit 02/24/09
Dev paddle motor error - replace paddle motor 02/24/09
Dev paddle motor error - check for mechanical binds 02/24/09
Solution Text Updated
ID sensor VSP or VSG error - check ID sensor connections 02/24/09
ID sensor VSP or VSG error - clean ID sensor and reinitialize 02/24/09
ID sensor VSP or VSG error - check drum ground 02/24/09
ID sensor VSP or VSG error - drum surface not clean 02/24/09
ID sensor VSP or VSG error - replace IOB 02/24/09
ID sensor VSG error - clean sensor and reinitialize 02/24/09
ID sensor VSG error - replace drum if worn or damaged 02/24/09
ID sensor VSG error - check drum ground 02/24/09
ID sensor VSG error - replace IOB 02/24/09
Grayscale measurement error - clean ID sensor and reinitialize 02/24/09
Grayscale measurement error - replace drum if worn or damaged 02/24/09
Grayscale measurement error - clean laser shield glass 02/24/09
TD sensor <0.5v or >4.8v error - check TD sensor connection 02/24/09
TD sensor <0.5v or >4.8v error - replace TD sensor 02/24/09
TD sensor <0.5v or >4.8v error - check for over or under toned condition 02/24/09
TD sensor <1.8v or>4.8v at intialization - check TD sensor connection 02/24/09
TD sensor <1.8v or>4.8v at intialization - check for developer in unit 02/24/09
Drum motor error - replace drum motor 02/24/09
Drum motor error - check for overload on motor 02/24/09
Drum motor error - check connections to drum motor 02/24/09
VSG <3.8v or >4.2v adjust error - clean and reintialize ID sensor 02/24/09
VSG <3.8v or >4.2v adjust error - check ID sensor shutter is opening 02/24/09
Transfer belt bias error - check connections to transfer belt 02/24/09
Transfer belt bias error - replace power pack 02/24/09
Transfer/Dev motor error - check for overload on motor 02/24/09
Transfer/Dev motor error - replace IOB 02/24/09
Transfer belt contact motor error - clean/check/replace transfer HP sensor 02/24/09
Transfer belt contact motor error - replace transfer belt contact motor 02/24/09
Defective FCU 02/25/09
Upper tray lift motor error - Inspect lift motor connections 02/26/09
Jam Code 025 with Booklet finisher - replace punch guide mylars 02/26/09
Install NIC/ print-scan SD card and 128MB. 02/26/09
Repeat image through document server/print and copy modes - replace HDD 02/26/09
Scanning to MS Vista - Requires Microsoft hot fix. See KB article KB935755 02/26/09
Solution Text Updated
Laser Shutter sensor (on) error - reseat CN 266 on IOB 02/26/09
Laser Shutter sensor (on) error - reseat CN 266 on IOB 02/26/09
Optional tray heater questions - Refer to TSB-011 for details 02/26/09
Fusing thermister error - Replace IOB pcb 02/26/09
Wavy or distorted copies - replace SBU board 02/26/09
Refer to TSSC site for PMCIA card program 02/26/09
Reseat lamp stabilizer cable. 02/26/09
Waste toner bottle - B1326609 02/26/09
LCT large - 12 x 18 100lb 270gsm mis register - Adjust SP 1005 - 2 / 1002-2 02/26/09
Ventilation fan front or rear error - check connections to front and rear fan motors 02/26/09
Ventilation fan front or rear error - replace IOB 02/26/09
Ventilation fan front or rear error - replace front fan motor (SP5-804-110) exit end of mach 02/26/09
Ventilation fan front or rear error - replace rear fan motor (SP5-804-111) exit end of mach 02/26/09
Ventilation fan front or rear error - check/reseat CN 221 on IOB 02/26/09
How to reset PM counter - reset is by cam on the back of the PCU 02/26/09
High toner density error K - Replace developer 02/26/09
High toner density error K - Replace TD sensor 02/26/09
High toner density error K - Replace developer unit 02/26/09
High toner density error M - Replace TD sensor 02/26/09
High toner density error M - Replace Developer 02/26/09
High toner density error M - Replace Developer unit 02/26/09
High toner density error C - Replace Developer 02/26/09
High toner density error C - Replace Developer Unit 02/26/09
High toner density error C - Replace TD sensor 02/26/09
High toner density error Y - Replace Developer 02/26/09
High toner density error Y - Replace Developer unit 02/26/09
High toner density error Y - Replace TD sensor 02/26/09
TD sensor adjustment error K - Replace TD sensor 02/26/09
TD sensor adjustment error K - Repair TD sensor harness 02/26/09
TD sensor adjustment error M - Repair TD sensor harness 02/26/09
TD sensor adjustment error M - Replace TD sensor 02/26/09
TD sensor adjustment error C - Replace TD sensor 02/26/09
TD sensor adjustment error C - Repair TD sensor harness 02/26/09
TD sensor adjustment error Y - Replace TD sensor 02/26/09
Solution Text Updated
TD sensor adjustment error Y - Repair TD sensor harness 02/26/09
Quenching error M - Replace quenching lamp 02/26/09
Quenching error C - Replace quenching lamp 02/26/09
Quenching error Y - Replace quenching lamp 02/26/09
Drum rotation error K - Check for cleaning blade flip 02/26/09
Drum rotation error K - Replace drum rotation sensor 02/26/09
Drum rotation error K - Replace drum motor 02/26/09
Drum rotation error K - Replace drum encoder 02/26/09
Drum rotation error C - Replace drum rotation sensor 02/26/09
Drum rotation error C - Replace drum encoder 02/26/09
Drum rotation error C - Replace drum motor 02/26/09
Drum rotation error C - Check for cleaning blade flip 02/26/09
Drum rotation error M - Replace drum rotation sensor 02/26/09
Drum rotation error M - Replace drum encoder 02/26/09
Drum rotation error M - Replace drum motor 02/26/09
Drum rotation error M - check for cleaning blade flip 02/26/09
Drum rotation error Y - Replace drum rotation sensor 02/26/09
Drum rotation error Y - Replace drum encoder 02/26/09
Drum rotation error Y - Replace drum motor 02/26/09
Drum rotation error Y - Check for cleaning blade flip 02/26/09
ID sensor calibration error - Clean or replace ID/Music sensor 02/26/09
ID sensor calibration error - Replace ITB cleaning unit 02/26/09
bad CN at rear unit for shielded harness under L bracket 02/26/09
1st tray lift error - check for proper paper loading in tray 02/26/09
1st tray lift error - check/clean/replace tray lift sensor 02/26/09
1st tray lift error - replace lift motor 02/26/09
2nd tray lift error - check for proper paper loading in tray 02/26/09
2nd tray lift error - check/clean/replace lift sensor 02/26/09
2nd tray lift error - replace lift motor 02/26/09
(01) 3rd tray lift error - check for proper paper loading in tray 02/26/09
(01) 3rd tray lift error - check/clean/replace lift sensor 02/26/09
(01) 3rd tray lift error - replace lift motor 02/26/09
(01) LCT tray lift error - replace tray motor 02/26/09
(01) LCT tray lift error - check/clean/replace upper limit sensor 02/26/09
Solution Text Updated
(02) 3rd tray lowering error - check/clean/replace lift sensor (stays ON) 02/26/09
(02) 3rd tray lowering error - check for mechanical binds in tray mechanism 02/26/09
(02) LCT end fence HPS doesn not turn ON - check/clean/replace end fence HPS 02/26/09
(02) LCT lowering error - check for mechanical binds in tray 02/26/09
(02) LCT lowering error - check/clean/replace upper limit sensor (stays ON) 02/26/09
(02) LCT lowering error - replace tray motor 02/26/09
4th tray lift error - check for proper paper loading in tray 02/26/09
4th tray lift error - check/clean/replace lift sensor (does not turn ON) 02/26/09
4th tray lift error - replace lift motor 02/26/09
4th tray lift error - check connections to sensor and motor 02/26/09
(01) LCT lift error - check/clean/replace lift sensor 02/26/09
(01) LCT lift error - check for proper paper loading 02/26/09
(02) LCT lift and lower limit sensors on at same time - check/clean/replace sensor(s) 02/26/09
Fusing exhaust fan error - check connections to fan 02/26/09
Fusing exhaust fan error - replace fan 02/26/09
Fusing exhaust fan error - check for blockage in fan 02/26/09
Exhaust fan error - replace exhaust fan 02/26/09
Exhaust fan error - check for obstructions in fan housing 02/26/09
Exhaust fan error - check connections to fan motor 02/26/09
Cooling fan error - check connections to fan motor 02/26/09
Cooling fan error - replace fan 02/26/09
Paper exit cooling fan error - check connections to fan motor 02/26/09
Paper exit cooling fan error - replace fan 02/26/09
Fusing motor error - check for overload on motor 02/26/09
Fusing motor error - replace fusing motor 02/26/09
Fusing motor error - replace IOB 02/26/09
Fusing thermistor (center) open - check connections to thermistor 02/26/09
Fusing thermistor (center) open - replace thermistor 02/26/09
Fusing thermistor (center) open - reset with SP5-810 02/26/09
Fusing warm-up (center) error - reset with SP5-810 02/26/09
Fusing warm-up (center) error - replace thermistor (check with SP1-106) 02/26/09
Fusing overheat software error - reset with SP5-810 02/26/09
Fusing overheat software error - replace PSU 02/26/09
Fusing overheat software error - replace IOB 02/26/09
Solution Text Updated
Fusing overheat hardware error - reset with SP5-810 02/26/09
Fusing overheat hardware error - replace IOB 02/26/09
Fusing overheat hardware error - replace BICU 02/26/09
Fusing lamp on at full power - reset with SP5-810 02/26/09
Fusing lamp on at full power - replace fusing lamp 02/26/09
Fusing lamp on at full power - check fusing unit connections 02/26/09
Fusing lamp on at full power - check thermistors with SP1-106, replace as needed 02/26/09
Zero cross error - replace PSU 02/26/09
Zero cross error - check fuser unit AC connections/terminals 02/26/09
Fusing thermistor (end) open - reset with SP5-810 02/26/09
Fusing thermistor (end) open - check thermistor with SP1-106, replace as needed 02/26/09
Fusing thermistor (end) open - check fuser unit connections 02/26/09
Fusing temp (end) warm-up error - reset with SP5-810 02/26/09
Fusing temp (end) warm-up error - check thermistor with SP1-106, replace as needed 02/26/09
Fusing temp (end) warm-up error - check fusing unit connections 02/26/09
Fusing overheat software error - reset with SP5-810 02/26/09
Fusing overheat software error - replace PSU 02/26/09
Fusing overheat software error - replace IOB 02/26/09
Fusing overheat software error - replace BICU 02/26/09
Fusing overheat hardware error - reset with SP5-810 02/26/09
Fusing overheat hardware error - replace IOB 02/26/09
Fusing overheat hardware error - replace BICU 02/26/09
Fusing lamp full power >15secs - reset with SP5-810 02/26/09
Fusing lamp full power >15secs - check fusing lamp, replace as needed 02/26/09
Fusing lamp full power >15secs - check thermistors with SP1-106, replace as needed 02/26/09
Zero cross Freq error - replace PSU 02/26/09
Zero cross Freq error - check wall AC power, try another outlet 02/26/09
Fusing unit exit sensor jams 3x's - check/clean/replace fuser exit sensor 02/26/09
Fusing unit exit sensor jams 3x's - check for obstructions in paper path 02/26/09
Mechanical total counter error - reconnect mechanical counter 02/26/09
Mechanical total counter error - chck with meter, replace as needed 02/26/09
Comm timeout, IOB to finisher/mailbox - replace IOB 02/26/09
Comm timeout, IOB to finisher/mailbox - check harness connections 02/26/09
PFU comm error with IOB - check connections from IOB to PFU 02/26/09
Solution Text Updated
PFU comm error with IOB - replace IOB 02/26/09
This SC is not issued for this machine 02/26/09
Check front door switchs 02/27/09
Check stripper pawls in fuser unit 02/27/09
Check exit rollers in fuser unit 02/27/09
Check Finisher door switch 02/27/09
Check Finisher door actuator for switch 02/27/09
ID sensor error K - ID/MUSIC sensor shutter defective 02/27/09
ID sensor error K - ID/MUSIC sensor defective 02/27/09
ID sensor error K - CGB power pack defective 02/27/09
ID sensor error C - ID/MUSIC sensor shutter defective 02/27/09
ID sensor error C - ID/MUSIC sensor defective 02/27/09
ID sensor error C - CGB power pack defective 02/27/09
ID sensor error M - ID/MUSIC sensor shutter defective 02/27/09
ID sensor error M - ID/MUSIC sensor defective 02/27/09
ID sensor error M - CGB power pack defective 02/27/09
ID sensor error Y - ID/MUSIC sensor shutter defective 02/27/09
ID sensor error Y - ID/MUSIC sensor defective 02/27/09
ID sensor error Y - CGB power pack defective 02/27/09
ID sensor error K - ID/MUSIC sensor defective 02/27/09
ID sensor error K - CGB power pack defective 02/27/09
ID sensor error C - ID/MUSIC sensor defective 02/27/09
ID sensor error C - CGB power pack defective defective 02/27/09
ID sensor error C - LD unit defective 02/27/09
ID sensor error K - LD unit defective 02/27/09
ID sensor error M - CGB power pack defective 02/27/09
ID sensor error M - ID/MUSIC sensor defective 02/27/09
ID sensor error M - LD unit defective 02/27/09
ID sensor error Y - ID/MUSIC sensor defective 02/27/09
ID sensor error Y - CGB power pack defective 02/27/09
ID sensor error Y - LD unit defective 02/27/09
BCU comm error - replace BCU board 02/27/09
BCU comm error - replace controller board 02/27/09
EEPROM error - may be caused by external/internal electrical noise 02/27/09
Solution Text Updated
Engine startup error - check BCU to controller board connection 02/27/09
Engine startup error - replace the BCU board 02/27/09
Engine startup error - replace the controller board 02/27/09
Engine startup error - reload firmware 02/27/09
BCU error - wrong BCU installed 02/27/09
Memory address error - check BCU to controller board connection 02/27/09
Memory address error - replace controller board 02/27/09
Memory address error - replace BCU 02/27/09
Finisher jogger motor error - check/clean/replace jogger HPS 02/27/09
Finisher jogger motor error - replace jogger motor 02/27/09
Finisher jogger motor error - check for mechanical binds in jogger section 02/27/09
Stack feed out motor error - check/clean/replace stack feed out HPS 02/27/09
Stack feed out motor error - replace stack feed out motor 02/27/09
Stack feed out motor error - check for excess tension on belt 02/27/09
Finisher exit guide plate motor error - check/clean/replace guide plate position sensor 02/27/09
Finisher exit guide plate motor error - replace motor 02/27/09
Shift jogger motor 1 error - check connections to shfit motor 1 02/27/09
Shift jogger motor 1 error - replace shift motor 1 02/27/09
Shift jogger motor 1 error - check/clean/replace shift motor 1 HPS 02/27/09
Shift jogger motor 1 error - check for mechanical binds, overloading motor 02/27/09
Shift jogger motor 2 error - check connections to shift motor 2 02/27/09
Shift jogger motor 2 error - replace shift motor 2 02/27/09
Shift jogger motor 2 error - check/clean/replace shift motor 2 HPS 02/27/09
Shift jogger motor 2 error - check for mechanical binds, overloading motor 02/27/09
Shift motor retraction motor error - replace retraction motor 02/27/09
Shift motor retraction motor error - check/clean/replace shift jogger retraction HPS 02/27/09
Finisher Tray 1 shift motor error - check/clean/replace shift tray HPS 02/27/09
Finisher Tray 1 shift motor error - check for mechanical binds on shift tray 02/27/09
Finisher corner stapler motor error - check/clean stapler home position sensor 02/27/09
Finisher corner stapler motor error - check for staple jams 02/27/09
Finisher corner stapler rotation motor error - replace stapler rotation motor 02/27/09
Finisher corner stapler rotation motor error - check/clean/replace stapler rotation HPS 02/27/09
Finisher stapler rotation motor error - replace stapler movement motor 02/27/09
Finisher stapler rotation motor error - check/clean/replace stapler HPS 02/27/09
Solution Text Updated
Finisher stapler rotation motor error - check for mechanical binds overloading motor 02/27/09
1k/3k Finisher tray lift motor error -check/clean/replace paper height sensor 02/27/09
Return roller motor error - check/clean/replace return roller HPS 02/27/09
Finisher punch motor error - check/clean/replace punch HPS 02/27/09
Finisher punch motor error - check for mechanical binds overloading motor 02/27/09
Punch movement motor error - replace motor 02/27/09
Punch movement motor error - check for mechanical binds overloading motor 02/27/09
Paper position sensor slide motor error - check/clean/replace paper position sensor 02/27/09
Paper position sensor slide motor error - check for mechanical binds 02/27/09
Bridge unit erro - check bridge to machine connections 02/27/09
Finisher error - reconnect finisher 02/27/09
Finisher error - if no finisher installed, remove bridge unit 02/27/09
Monitor error - SD card defective, try different card 02/27/09
Monitor error - reload the controller firmware 02/27/09
Fatal kernel error - replace controller board 02/27/09
Fatal kernel error - reload firmware 02/27/09
ASIC diagnostic error - replace controller board 02/27/09
HDD diagnostic error - replace HDD 02/27/09
HDD diagnostic error - replace controller board 02/27/09
NVRAM diagnostic error - replace controller board 02/27/09
NVRAM diagnostic error - replace NVRAM 02/27/09
USB NAND Flash Rom cannot be read - replace controller board 02/27/09
IEEE 1394 (Firewire) error - Not supported by this machine 02/27/09
Wireless Lan error 1 - Wireless card is missing or not inserted properly 02/27/09
Wireless LAN error 2 - Wireless LAN card is missing or not inserted properly 02/27/09
Wireless LAN error 3 - reseat wireless LAN card 02/27/09
Wireless LAN error 3 - replace Wireless LAN card 02/27/09
Wireless LAN error 4 - replace wireless LAN card 02/27/09
Wireless LAN error 4 - check connection from Wireless LAN card to controller 02/27/09
USB I/F error - replace controller board 02/27/09
(0) controller fails to get new encyrption key - replace controller 02/27/09
(1) controller fails to copy a new encryption key to HDD - replace the controller board 02/27/09
(2) error while NVRAM data is encrypted - replace the NVRAM 02/27/09
(30) error before the NVRAM data is encrypted - replace controller board 02/27/09
Solution Text Updated
(31) error occurs while data is encrypted - reboot machine 02/27/09
(8) HDD check error - format HDD 02/27/09
(8) HDD check error - no HDD installed 02/27/09
(8) HDD check error - encryption key on HDD is different then one on controller 02/27/09
(9) Data encryption has not been completed - power failure during initialization, format HDD 02/27/09
(10) Data read/write error - format HDD 02/27/09
(10) Data read/write error - replace HDD 02/27/09
HDD startup error - replace HDD 02/27/09
HDD startup error - format HDD with SP5-832-001 02/27/09
HDD startup error - check HDD cable connections 02/27/09
HDD re-try failure - check HDD connections to controller 02/27/09
HDD re-try failure - replace HDD 02/27/09
HDD re-try failure - format HDD with SP5-832-01 02/27/09
HDD re-try failure - replace controller 02/27/09
HDD data read failure - replace HDD 02/27/09
HDD data read failure - format HDD with SP5-832-01 02/27/09
HDD data read failure - check HDD to controller connections 02/27/09
HDD data CRC error - replace HDD 02/27/09
HDD data CRC error - check connections from HDD to controller 02/27/09
HDD access error - format HDD with SP5-832-01 02/27/09
HDD access error - replace HDD 02/27/09
SD card error 1 - license error with SD card, replace card 02/27/09
SD card error 2 - insert the SD card into the slot 02/27/09
SD card error 3 - reinsert SD card into slot 02/27/09
SD card error 3 - replace SD card 02/27/09
SD card error 3 - defectived SD card slot, replace controller 02/27/09
Address book error - do SP5-846-046 to initialize 02/27/09
Address book error - reformat HDD with SP5-832-001 02/27/09
Address book error - replace HDD 02/27/09
HDD mail RX error - do SP5-832-001 02/27/09
HDD mail RX error - replace HDD 02/27/09
HDD mail TX error - format HDD with SP5-832-001 02/27/09
HDD mail TX error - replace HDD 02/27/09
DOSS caused delete all error 1 - replace HDD 02/27/09
Solution Text Updated
DOSS caused delete all error 1 - install the DOSS unit again 02/27/09
DOSS causes Delete all error 2 - turn machine off and on and retry 02/27/09
(001) Damaged Log data file - format HDD with SP5-832-001 02/27/09
(002) HDD encryption unit not installed - install/reinstall option 02/27/09
(002) HDD encryption not installed - have administrator disable HDD encryption via user tools 02/27/09
(003) Invalid log encyrption - initialize the HDD with SP5-832-001 02/27/09
(004) Unusual HDD encryption - initialize the HDD with SP5-832-001 02/27/09
(005) NVRAM or HDD used from other machine - install correct HDD or NVRAM 02/27/09
(005) NVRAM or HDD used from other machine - initialize HDD with SP5-832-001 02/27/09
(099) Other 02/27/09
HDD DOSS SD card error - DOSS SD card defective 02/27/09
HDD DOSS SD card error - replace NVRAM and install new SD card 02/27/09
TPM system authentication error - replace controller board 02/27/09
TPM system authentication error -reload system firmware 02/27/09
Electrical total counter error - replace NVRAM 02/27/09
Internal application error - reload firmware 02/27/09
Internal application error - check memory, reinsert dimms 02/27/09
Font not found in SD card - replace SD card 02/27/09
Software error cannot continue - reload firmware on machine 02/27/09
Software error, program can continue - reload firmware on machine 02/27/09
Undefined error - reload firmware 02/27/09
Application starts or ends incorrectly - reload firmware 02/27/09
Application starts or ends incorrectly - RAM or DIMM needed is not installed 02/27/09
MUSIC sensor error - Replace MUSIC sensor assembly. 03/02/09
Tandem fence rear motor error - Inspect left side tandem tray connector 03/02/09
Engine module download failed - reset with c/m 143 c/s 5x's 03/02/09
Engine module download failed - replace EGB board 03/02/09
Both shutter open & close sensor on at same time - broken harness 03/02/09
Both shutter open & close sensor on at same time - check SP2-914 settings, both should be at 38 03/02/09
Both shutter open & close sensor on at same time - reseat CN 214 on IOB 03/02/09
Both shutter open & close sensor ON at same time - run SP2-914 3&4 and check CN214-26 (open) and 03/02/09
CN214-29 (closed) for change of state
Both shutter open & close sensor on at same time - check if shutter is jammed and not sliding 03/02/09
To block user code from being displayed(asterisks) - Set sp5039 to 0 03/02/09
Solution Text Updated
Perform Backgauge adjustment 03/02/09
Jamming at back gauge/die set area - Refer to TSB VRC5-009 for details 03/02/09
Please wait at power up - Replace NVRAM 03/02/09
Misstapling - Missing some sheets - Replace staple unit 03/02/09
Refer to B140 TSB # 87 for a basic instruction on how to set up user codes 03/02/09
Inspect and clean registration sensor 03/02/09
Replace Feed Rollers 03/02/09
Replace Seperation roller and torque limiter 03/02/09
No response from op panel - replace SIB 03/02/09
No response from op panel - check SIB harness and connections 03/02/09
Perform CIS adjustments 03/02/09
Engine startup error - replace BICU 03/02/09
Engine startup error - if fan in scanner unit near CCD is pulsating, replace IOB to fix SC670 03/02/09
To interrupt print or copy jobs - Press stop then suspend - Select copy mode run copies - Select print 03/03/09
mode resume printing
Image doubled near leading edge when using thick paper - Update both ACU and ECU firmware to latest 03/03/09
versions
Download Data Inconsistency error: Press 143 followed by Clear/Stop 3 times 03/03/09
Enable NIC and USB ports by setting SP 5-985-1 & 2 to a 1 03/03/09
To interrupt print or copy jobs - Press stop then suspend - Select copy mode run copies - Select print 03/03/09
mode resume printing
Enable sp-mode 5985 1 & 2 03/03/09
4 Pin Key counters are connected to connector above Bypass tray and are enabled with Key counter 03/03/09
management
Execute Line Pos. Ajust: SP 2-111-3 then 2-111-1 03/03/09
Scan to Folder not supported on MPC2030, TWAIN only. 03/03/09
Finisher connection errror: Connect finisher or remove bridge unit 03/03/09
Solution Text Updated
To interrupt print or copy jobs - Press stop then suspend - Select copy mode run copies - Select print 03/03/09
mode resume printing
To interrupt print or copy jobs - Press stop then suspend - Select copy mode run copies - Select print 03/03/09
mode resume printing
BK5010 Displays please wait - Jogger fence was bound 03/03/09
PCU supply yield settings - Set pcu yield at sp mode 7803-2 and sp5501-3 change accordingly 03/03/09
PCU supply yield settings. - Set pcu yield at sp mode 7803-2 and sp5501-3 change accordingly 03/03/09
General Setup: User=user, password=access 03/03/09
Administrator: User=admin, password=access 03/03/09
Image transfer HVPS error K - Replace transfer power pack 03/03/09
Image transfer HVPS error K - Replace BCU 03/03/09
Image transfer HVPS error C - Replace transfer power pack 03/03/09
Image transfer HVPS error C - Replace BCU 03/03/09
Image transfer HVPS error M - Replace transfer power pack 03/03/09
Image transfer HVPS error M - Replace BCU 03/03/09
Image transfer HVPS error Y - Replace transfer power pack 03/03/09
Image transfer HVPS error Y - Replace BCU 03/03/09
ITB K lift sensor error - Inspect drive for K ITB lift 03/03/09
ITB K lift sensor error - Replace K ITB lift sensor 03/03/09
ITB Color lift sensor error - Inspect drive for Color ITB lift 03/03/09
ITB Color lift sensor error - Replace Color ITB lift sensor 03/03/09
PTR HVPS output error - Replace PTR HVPS (power pack) 03/03/09
PTR HVPS low voltage error - Replace ITB bias roller 03/03/09
Image transfer roller end K - Replace ITB roller 03/03/09
Image transfer roller end K - Replace IT Power pack (HVPS) 03/03/09
Image transfer roller end C - Replace IT Power pack (HVPS) 03/03/09
Image transfer roller end C - Replace ITB roller 03/03/09
Image transfer roller end M - Replace IT Power pack (HVPS) 03/03/09
Image transfer roller end M - Replace ITB roller 03/03/09
Separation HV output error - Replace PTR HVPS (power pack) 03/03/09
Separation HV output error - Replace IOB pcb 03/03/09
ITB cleaning unit set error - Replace ITB cleaning unit set sensor (S17) 03/03/09
ITB cleaning unit set error - Check input mode SP 5803-169/170* Bit 6 03/03/09
ITB skew adjustment error - Replace ITB 03/03/09
ITB skew adjustment error - Replace ITB centering sensor 03/03/09
Solution Text Updated
ITB centering roller HP error - Belt centering motor defective 03/03/09
ITB centering roller HP error - Belt centering sensor defective 03/03/09
ITB feed back counter error - Replace ITB feedback sensor 03/03/09
ITB feed back counter error - Replace ITB drive motor 03/03/09
ITB feed back counter error - Check for ITB cleaning blade flip 03/03/09
ITB feed back counter error - Replace ITB motor rotation sensors 03/03/09
ITB feed back counter error - Replace ITB speed sesnor 03/03/09
Press User Tools, Select 2, Select 13 and change language to Englixh 03/03/09
Press User Tools> Fax Features> Set Up> Fax Information> 1. Own Name, 2. Fax Header 03/03/09
Reset Memory: Menu # 1934> Data Setup> Clear All Memory 03/03/09
B070 3471 Toner Transport Screw Case 03/04/09
Check agitator plate in toner bank hopper - For broken spring tab - Bound plate 03/04/09
Bypass installation - Set SP mode 1960 to the correct number 03/04/09
B652 5411 Harness: Paper Size Sensor 03/04/09
Turn off if not using with SP 5816-001 set to 0. 03/04/09
Instruct technician how to set up user codes 03/04/09
Envelope media - Paper needs to be at least 250mm in length - smaller is not supported 03/04/09
VM card type is Type F. 03/04/09
To use external key counter set function in SP 5113 03/04/09
Punch movement motor error - Inspect all connectors to punch unit 03/04/09
VM card type is Type C. 03/04/09
Charge cleaning unit position error M - Replace charge cleaning HP sensor 03/04/09
Charge cleaning unit position error M - Replace charge cleaning motor 03/04/09
Charge cleaning unit position error Y - Replace charge cleaning HP sensor 03/04/09
Charge cleaning unit position error Y - Replace charge cleaning motor 03/04/09
Charge cleaning unit position error Y - Inspect LEDs on IOB 1 - Possible 24vdc circuit breakers might need 03/04/09
to be reset
Charge cleaning unit position error M - Inspect LEDs on IOB 1 - Possible 24vdc circuit breakers might need 03/04/09
to be reset
Charge cleaning unit position error K - Inspect LEDs on IOB 1 - Possible 24vdc circuit breakers might need 03/04/09
to be reset
Non feed jam tray 1 - Check for proper paper loading in tray 03/04/09
Black Copies - lost charge bias, bent charge bias connector 03/06/09
Black Copies - replace HVPS 03/06/09
Solution Text Updated
Black Copies - check charge roller is contacting drum 03/06/09
Black Copies - check connection between PCU and machine frame 03/06/09
Cutter Failure Replace cutter assembly 03/06/09
Fax forwarding - refer to step by step answer id 85495 in global knowledgebase 03/06/09
Fax forwarding without printing - UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 03/06/09
be ?0?
Forward to folder as PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial 03/06/09
settings parameter settings
Forward to email failing - update fax firmware to enable forwarding to email as PDF 03/06/09
-2, SBU serial connection error - check connection between SBU and SIU 03/06/09
Bridge Transport sensor does not turn OFF - check finisher entrance guide plate 03/12/09
Solution Text Updated
Bridge Transport sensor does not turn OFF - clean/check/replace sensor 03/12/09
Print jobs not printing - turn off User Codes for printing 03/13/09
Toner leak/dump when unit used as a standalone fax (Low Use Machine)- Replace developer 03/13/09
Bate stamping - Not supported on fiery 03/13/09
BCU / Music comm error - toner cartridge chip loose or missing 03/13/09
BCU / Music comm error - replace toner cartridge(s) 03/13/09
BCU / Music comm error - replace BCU board 03/13/09
BCU / Music comm error - check toner cartridge(s) are installed correctly by customer 03/13/09
LDU shutter error: LD shutter spring fell off 03/13/09
Make sure Tech is plugged into Key counter connector not external charge management connector on 03/16/09
BCU.
Forward to folder - TIFF - change user parameter 21 bit 3 to a 0 for TIFF 03/16/09
Application function selection error - reseat SD card (s) in slots 03/16/09
Application function selection error - reseat SD card (s) in slots 03/16/09
Fax Option not recognized - battery jumper wrong, try leaving in OFF position 03/16/09
Bypass jams LEF vs SEF - use SP1-007 bypass size detection 0= Auto, 1=OFF 03/16/09
Forward to folder or email - TIFF - user parameter 21 bit 3 to a 0 for TIFF 03/16/09
Reformat HDD with SP-mode 5-832-2 IMH 03/16/09
Waste toner transport motor lock error - Toner clogged in transport hose - clean hose 03/16/09
Solution Text Updated
Waste toner transport motor lock error - Replace waste toner transport motor 03/16/09
Waste toner transport motor 2 lock error - Replace Waste toner transport motor 2 03/16/09
Waste toner transport motor 2 lock error - Motor harness open - Repair or reconnect 03/16/09
Waste Toner Transport Motor 2 Sensor Error - Replace Waste Toner Transport Motor 2 Sensor 03/16/09
Charge corona cleaner motor error - 001 K - Inspect motor harness 03/16/09
Charge corona cleaner motor error - 002 C - Inspect motor harness 03/16/09
Charge corona cleaner motor error - 003 M - Inspect motor harness 03/16/09
Charge corona cleaner motor error - 004 Y - Inspect motor harness 03/16/09
005 - Drum motor error K - Replace drum motor 03/16/09
006 - Drum motor error C - Replace drum motor 03/16/09
007 - Drum motor error M - Replace drum motor 03/16/09
008 - Drum motor error Y - Replace drum motor 03/16/09
009 ITB K lift motor error - Insure ITB drawer is installed correctly 03/16/09
010 ITB C lift motor error - Insure ITB drawer is installed correctly 03/16/09
011 ITB centering motor error - Inspect motor connections - Reconnect harness 03/16/09
012 ITB drive motor error - Replace ITB drive motor 03/16/09
013 PTR lift motor error - Replace PTR motor 03/16/09
Cannot print from laptop or network - browse and ping okay - set at LPR 03/17/09
Lower values in sp-mode 3531-1,2,3,4 and set sp-mode 3501-003 as 2. 03/17/09
Fusing exit sensor jam - user SP5-803-1 bit 7 to check sensor 03/17/09
Fusing exit sensor jam - clean fuser cover well where sensor shines 03/17/09
Enabling Confirmation reports: Press Fax> Menu> Fax Setup> Ok> Auto Report> Ok> Scroll to On> Ok> 03/17/09
Clear/Stop
Disabling Dialtone Detection: Press Fax> Menu> Fax Setup> Ok> DT Detect> Ok> Scroll to OFF> Ok> 03/17/09
Clear/Stop
Programming Header info: Press Menu> System Setup> Ok> Machine Setup > Ok> Scroll to Machine ID> 03/17/09
Enter Company name Ok> Clear/Stop
Adjusting Contrast Setting> Press Fax> Menu> Fax Feature> Darkness> Scroll until desired setting 03/17/09
reached> Ok> Clear/Stop
Fax Rx Tray setting: Press Menu> System Setup> Ok> Paper Setup> Ok> Paper Source> Ok> Fax Tray> Ok> 03/17/09
Scroll to desired tray> Ok> Stop/Clear.
Distinctive Ring: Not Supported with this model. 3rd party device required. 03/17/09
If engine clear was performed for add toner, SP's 3010, 3011, 3012 & 3013 must be re-inputed.. 03/17/09
Printing top left slant is coming out bottom right with PCL6 driver. PCL5c driver corrected issue. 03/17/09
Disabling Duplex Default Setting: Deselect Duplex> Press Program button> Program As Default> Yes to 03/17/09
Confirm.
Solution Text Updated
End Fence Jammed (SC 508): Reseat or replace End Fence HP sensor 03/17/09
Double 00's on Fiery go out - Fiery USB not plugged into copier correctly 03/17/09
E5100 install - MFP must have either PTU or LCT installed 03/17/09
Print jobs disappear, Ping WIM Ok: MP C2030 only supports RPCS 03/17/09
Fax SP 2-103-007 03/17/09
Upgrade B701 Finisher Firmware to 3.18 or higher. 03/17/09
Replace Developer Idle Gear, refer to TSB-010 03/17/09
Print Color Test page: Press and hold Job Reset while switching power On, release when Red LED blinks 03/17/09
Resetting IP address: Press and hold Job Reset+Stop buttons while switching power On, release when Red 03/17/09
LED blinks
Communication error BICU & scanner section - Check for poor connections 03/17/09
please add procedure to get out of low performance mode 03/17/09
Change tray paper type settings in User Tools / System Settings / Tray paper settings 03/18/09
Light image - Replace TD sensor 03/18/09
Replace controller pcb 03/18/09
Light copies - Replace developer and TD sensor 03/19/09
Print or Scanner not recognized - fax dimm in slot 2 - slot 2 is for PostScript only 03/19/09
Printer or Scanner not recognized - option dimm not installed in proper slot slot 1 - option dimm slot 2 03/19/09
is for PostScript
Printer or Scanner not recognized - needs 64mb memory installed 03/19/09
Replace LCD panel 03/19/09
Jamming with coin op in duplex only - limitation of machine if the money runs out the unit will jam 03/19/09
When replacing whole PCU unit - Replacement comes with a Mylar to seal old PCU for shipping 03/19/09
Comm error BICU to ADF - check ADF harness and plug at copier 03/19/09
Comm error BICU to ADF - replace BICU 03/19/09
Comm error BICU to ADF - replace ADF main board 03/19/09
Incorrect default gateway 03/19/09
SR 790 Stapler Tray sensor does not turn ON - check/clean/replace sensor 03/23/09
Fax memory full - Print out faxes with fax SP6-105 03/23/09
Controller to Op Panel Comm error - try unpluging HDD, if OK replace HDD 03/24/09
Fails developer fill - Perform recovery procedure on page 3-57 in SM. 03/24/09
Suspend to RAM error - Reconnect all connectors / memory / nvram / battery 03/24/09
HDD error 5: HDD defective 03/24/09
TD sensor (Vt high error 1 (K): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt high error 1 (M): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt high error 1 (C): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt high error 1 (Y): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt high error 1 (Y): Check the drawer connector on the PCDU 03/24/09
TD sensor (Vt high error 1 (C): Check the drawer connector on the PCDU 03/24/09
TD sensor (Vt high error 1 (M): Check the drawer connector on the PCDU 03/24/09
TD sensor (Vt high error 1 (K): Check the drawer connector on the PCDU 03/24/09
TD sensor (Vt high error 1 (K): Replace the development unit 03/24/09
TD sensor (Vt high error 1 (M): Replace the development unit 03/24/09
TD sensor (Vt high error 1 (C): Replace the development unit 03/24/09
TD sensor (Vt high error 1 (Y): Replace the development unit 03/24/09
TD sensor (Vt high error 1 (Y): Replace the PCDU 03/24/09
TD sensor (Vt high error 1 (C): Replace the PCDU 03/24/09
TD sensor (Vt high error 1 (M): Replace the PCDU 03/24/09
TD sensor (Vt high error 1 (K): Replace the PCDU 03/24/09
TD sensor (Vt low error 2 (K): Replace the PCDU 03/24/09
TD sensor (Vt low error 1 (M): Replace the PCDU 03/24/09
TD sensor (Vt low error 1 (C): Replace the PCDU 03/24/09
TD sensor (Vt low error 1 (Y): Replace the PCDU 03/24/09
TD sensor (Vt low error 1 (Y): Replace the development unit 03/24/09
TD sensor (Vt low error 2 (C): Replace the development unit 03/24/09
TD sensor (Vt low error 2 (M): Replace the development unit 03/24/09
TD sensor (Vt low error 2 (K): Replace the development unit 03/24/09
TD sensor (Vt low error 2 (K): Check the drawer connection of the PCDU 03/24/09
TD sensor (Vt low error 2 (M): Check the drawer connection of the PCDU 03/24/09
TD sensor (Vt low error 2 (C): Check the drawer connection of the PCDU 03/24/09
TD sensor (Vt low error 2 (Y): Check the drawer connection of the PCDU 03/24/09
Solution Text Updated
TD sensor (Vt low error 2 (Y): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt low error 2 (C): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt low error 2 (M): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor (Vt low error 2 (K): Check TD sensor connector and harness between TD sensor and 03/24/09
development unit
TD sensor adjustment error (K): Remove the heat seal from the PCDU 03/24/09
TD sensor adjustment error (K): Replace the PCDU 03/24/09
TD sensor adjustment error (M): Replace the PCDU 03/24/09
TD sensor adjustment error (M): Remove the heat seal from the PCDU 03/24/09
TD sensor adjustment error (C): Remove the heat seal from the PCDU 03/24/09
TD sensor adjustment error (C): Replace the PCDU 03/24/09
TD sensor adjustment error (Y): Replace the PCDU 03/24/09
TD sensor adjustment error (Y): Remove the heat seal from the PCDU 03/24/09
Drum gear positioning sensor error (K): Replace the drum gear positioning sensor 03/24/09
Drum gear positioning sensor error (K): Replace the PCDU 03/24/09
Drum gear positioning sensor error (MCY): Replace the PCDU 03/24/09
Drum gear positioning sensor error (MCY): Replace the drum gear position sensor 03/24/09
Drum/Development motor error (K): Check or replace the harness 03/24/09
Drum/Development motor error (K): Replace the K drum/development motor 03/24/09
Drum/Development motor error (K): Replace the +24v fuse on the PSU 03/24/09
Drum motor error (CMY): Replace the +24v fuse on the PSU 03/24/09
Drum motor error (CMY): Replace the CMY drum motor 03/24/09
Drum motor error (CMY): Check or replace the harness 03/24/09
Check paper feed pick up roller solenoid return spring is not broken. 03/24/09
Turn off/on TX report - User parameter switch 03 Bit 0&5 03/24/09
Check that print/scan SD card is unlocked & in slot C2. 03/24/09
Press clear - 1 9 9 3 - Clear 5 times(hold last). 03/24/09
Finisher/mailbox comm error - check cable and connections between BCU and finisher 03/24/09
Finisher/mailbox comm error - replace BCU 03/24/09
Finisher/mailbox comm error - replace finisher main board 03/24/09
Web Near End or Web End message - TSB G178-059 for reset procedure 03/24/09
To load Stamp run SP 5853. 03/25/09
Solution Text Updated
Reset drum counter: Tech mode>Maintenance>new drum 03/25/09
duplex gate not changing paper path 03/25/09
Touch screen will not hold calibration - Replace Touch panel see TSB#26 03/25/09
Seperate print jobs fail to shift - Turn on Job Seperation under User Tools > Printer Featues > System 03/25/09
Engine board mismatch error: Wrong engine board installed, replace BCU 03/25/09
Engine board mismatch error: Wrong controller board installed, replace controller board 03/25/09
Use 4 pin connector on Bypass side of machine to connect key counter 03/25/09
1st Vertical Transport sensor jam - Inspect vertical transport support rollers 03/25/09
Displays replace PCU After replacement - Reset SP-mode 7804. 03/25/09
(002) Magenta Fgate error - replace laser unit 03/26/09
(003) Cyan Fgate error - replace laser unit 03/26/09
(001) Yellow Fgate error - replace laser unit 03/26/09
(004) Black Fgate error - replace laser unit 03/26/09
Noise near bypass tray - check solenoid springs 03/26/09
Cannot Print, No NIC lights - Enable NIC SP5-985-1 = 1 03/26/09
How to enable 2nd line - use fax SP1-104-23 COM sw16, set bit 1 to a 1 03/26/09
Cannot see Online Parameters in user tools - Inspect Interface PCB for connection - PCB piggyback onto 03/27/09
MPU
Clamper error - Defective clamper motor 03/27/09
Clamper error - Defective clamper motor sensors 03/27/09
Clamper error - Clamper drive overload 03/27/09
Solution Text Updated
Master eject sensor jam - Master eject sensor open or shorted 03/27/09
Master eject sensor jam - Update main engine firmware to ver. 2.54 or highter 03/27/09
Master eject position sensor error (drum H.P.) - Disconnected or defective sensor 03/27/09
Master eject position sensor error (drum H.P.) - Drum sensor actuator missing or bent 03/27/09
Replace new style paper actuator C2722868 as per TSB C264-040r 03/27/09
Paper table drive error - Table drive bound/obstructed or overloaded 03/27/09
Paper table drive error - Table drive motor defective 03/27/09
Paper table drive error - Table drive height sensor defective 03/27/09
Paper table drive error - Table lower sensor defective 03/27/09
Adjust SP 6-01 for platen side to side 03/27/09
Adjust SP 6-02 for ADF side to side 03/27/09
Replace ink detection sensor 03/27/09
Disable V8 protocol to slow machine to 14.4k. Fax SP 1-105-004, Bit 2 to 0 03/27/09
Bad phone line 03/27/09
Partial image on TX reports - U/T - fax, initial settings, parameter # 04, bit 7 to a 1=ON, 0=OFF 03/27/09
(06) HDD error - format with SP5-832 03/27/09
Printer scanner option not recognized - Postscript option 3 Type 7500 defective - Unmerge 03/27/09
Unit slows down and copying displayed - Replace fuser unit. 03/27/09
Engine startup error - replace BICU 03/27/09
Engine startup error - replace controller board 03/27/09
Engine startup error - check connections between controller and BICU 03/27/09
Replace all developer units CMY 03/30/09
Replace all developer units CMY 03/30/09
Replace ITB drive rollers and IT belt 03/30/09
What to do after drum replacement - SP3810 cleaning initialize / SP3820 Manual Process control 03/30/09
Main power switch Energy Star - Replace main power switch 03/31/09
Refer to TSB # B132 - 74R scanned image corrupted. 03/31/09
Right side tray rear connector pins not making contact - Repair connectors 03/31/09
To hold address book folder on screen after a scan is complete - Set Scanner SP 1012 to 0 03/31/09
E32 - Loaded incorrect finisher firmware - Replace finisher main pcb 03/31/09
Duplex transport sensor 1 jam - Replaced duplex transport motor B1324785. 03/31/09
Manual input not available. Turn off restrict destinations in user tools. 03/31/09
SD card authentication error - remove print scanner SD card from slot 2 after merge with postscript 03/31/09
Low toner density error Y - CN 25 Intermediate connector Between Y TD sensor and IOB 1 was loose 03/31/09
All files go into memory - no paper tray available or working for fax 04/01/09
All files go into memory - use fax SP 5-102 to clear SAF memory and retest 04/01/09
Finisher tray lift motor error - loosen or remove Lift Tray Motor, let the Lift Tray Motor bottom, reinstall 04/01/09
Lift Tray Motor. (refer to tech bulletin -008)
SR3050 tray lift motor error - release lever broken- # D3723132, see Parts page 14 item #11 04/01/09
015 - Music sensor center pattern error 1 - Replace laser unit (look for sc 250>257 for problem laser) 04/02/09
016 - Music sensor rear pattern error 1 - Replace laser unit (look for sc 250>257 for problem laser) 04/02/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless card Tpye D 04/06/09
Wireless Card Type D 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless card Type H: wireless not working ? does not take type N refer to pub 82 for parts 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless Card Type C 04/06/09
wireless card not supported 04/06/09
Solution Text Updated
Wireless card not supported 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Type H or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Type H or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Type H or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless card Type D 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
SR 5000 Adapter Type C sd card number D37555010 04/06/09
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 04/06/09
fax data not rx within 6 sec.: SP1-105-011 bit 6 to "1" 04/06/09
fax data not rx within 6 sec.: SP 1-105-008 bit 2 & 3 to "1" 04/06/09
Fax not rx within 6 secs: try another fax machine 04/06/09
EOL signal from other end not rx within 5 sec.: check for line noise 04/06/09
EOL signal from the other end not rx within 5sec.: Check connection from FCU, MBU and line 04/06/09
EOL from the other end not rx within 5 sec.: SP 1-105-011 bit 4 to 1 04/06/09
Signal from the other end was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & 04/06/09
bit 1 to 1
Solution Text Updated
Line was disconnected because PPR was tx/rx 9X within same ECM frame: adjust cable equalize SP 1-105- 04/06/09
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM frame: Adjust the speed on machine 04/06/09
down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
no comm from one location: change to MH SP1-104-001 bit 0 & 1 to 0 04/06/09
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 04/06/09
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 04/06/09
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 04/06/09
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 04/06/09
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 04/06/09
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 04/06/09
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 04/06/09
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 04/06/09
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 04/06/09
2-103-002 (default 9)
Modem clock irregularity: Defective FCU 04/06/09
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 04/06/09
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 04/06/09
them
DIC/NSF not detected within 40 sec.: Defective FCU 04/06/09
DIC/NSF not detected within 40 sec.: Defective MBU 04/06/09
CFR or FTT not rx after modem training: Line noise problem contact telcom person 04/06/09
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 04/06/09
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 04/06/09
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 04/06/09
Modem training fails even G3 shifts to 2400 bps: Defective FCU 04/06/09
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 04/06/09
(default 9)
Solution Text Updated
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 04/06/09
No post message response from other end after page was sent: Line noise problem contact telcom 04/06/09
person
No post message response from other end after page was sent: Defective FCU 04/06/09
No post message response from other end after page was sent: Defective MBU 04/06/09
No post message response from other end after page was sent: Other end disconnected the call 04/06/09
No post message response from other end after page was sent: Other end run out of paper 04/06/09
No post message response from other end after page was sent: Other end may be defective, try calling 04/06/09
another machine
DCR timer expired: Defective FCU 04/06/09
Machine resets itself for a fatal FCU system error: Reload firmware 04/06/09
Machine resets itself for a fatal FCU system error: Defective FCU 04/06/09
UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 04/06/09
ok
G3 ECM coding/ decoding error: Defective FCU 04/06/09
G3 ECM coding/ decoding error: Other end has a problem, try another fax 04/06/09
G3 ECM coding/ decoding error: Turn off ECM SP1-104-002 bit 0 to 0 04/06/09
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 04/06/09
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 04/06/09
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 04/06/09
add mail address for the admin of machine in user tools 04/06/09
Mail address not registered on the server: contact admin of server to add address 04/06/09
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 04/06/09
D038/D041 fax forwarding refer to answer id 85459 in the global knowledgebase 04/06/09
D037 does not support fax forwarding to email or folder 04/06/09
D038/D041 Forward to folder and email - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax 04/06/09
settings, initial settings parameter settings
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 04/06/09
be ?0?
SP 6-105-001 then SP5-102 04/06/09
Reseat MBU 04/06/09
Reseat FCU 04/06/09
Defective MBU 04/06/09
Solution Text Updated
Defective FCU 04/06/09
Add pauses between area code and number 04/06/09
Try a different carrier/ check with customer first 04/06/09
Do off hook and listen if you get an operator 04/06/09
Contact telcom person 04/06/09
fax in memory when faxing LEF, LEF in immediate will reduce 04/06/09
Turn off Tx status report in quick program keys 04/06/09
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 04/06/09
G073/G074 only:wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
G060/G082 wireless not supported 04/06/09
G080 Wireless card Type A 04/06/09
G080 only wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Wireless card not supported 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless card Type A 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless Card Type A 04/06/09
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
wireless not working - newer routers default to type N, This mfp supports ieee802.11b - change router 04/06/09
setting to one of those settings
Wireless card not supported 04/06/09
Type H or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Wireless card not supported 04/06/09
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Solution Text Updated
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Type I or N: wireless not working - newer routers default to type N, This mfp supports ieee802.11b - 04/06/09
change router setting to one of those settings
Wireless not supported 04/06/09
Self-diagnosis error option RAM: Reset memory DIMM 04/07/09
wireless not working - does not take type N refer to pub 82 for parts 04/08/09
wireless not working- refer to pub 82- type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working= refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working - refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working - does not take type N refer to pub 82 for parts 04/08/09
wireless not working - does not take type N refer to pub 82 for parts 04/08/09
How to set number of rings to answer - Fax NCU Parameter 06 (SP 2-103-007) 04/08/09
Type H: wireless not working - does not take type N refer to pub 82 for parts 04/08/09
wireless not working- refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working- refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working - does not take type N refer to pub 82 for parts 04/08/09
wireless not working - does not take type N refer to pub 82 for parts 04/08/09
Punch movement motor error - replace finisher main board 04/08/09
How to Enable/Disable Document Server - SP 5-967-0=On, 1=Off 04/08/09
user parameter sw 15 bit 0- 2 : 001 1st, 010 2nd, 011 3rd, 100 4th, 101 lct 04/08/09
wireless not working-refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
Solution Text Updated
wireless not working - refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
HR warm-up error - replace Black Dev motor assy with fuser clutch #G0771100 (G060/G080) 04/08/09
Type H: wireless not working - does not take type N refer to pub 82 for parts 04/08/09
wireless not working - refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working-refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working- refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working-refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working-refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
wireless not working refer to pub 82 type N needs system, NCS (Network) & websys updated 04/08/09
No scanner drive - Check/reseat connections on MCU and or BICU boards 04/10/09
Password - sysadm 04/10/09
EB 105 / 70 requires parallel 04/10/09
Fiery Error Reseat or replace controller cable 04/10/09
Scan to folder (SMB) not supported 04/10/09
Scan to folder (SMB) not supported 04/10/09
Refer to Page 1-116 (Section 1.16.3) for SD card positions 04/10/09
Refer to Service Manual pg 3-57 for PCU replacement 04/10/09
Laser sync detection error - Loose connection at CN340 on IPU board 04/10/09
Fusing temperature warm up error - Replace PSU 04/10/09
Disconnect EB135 fiery and then update firmware 04/10/09
Glue heater error (HTR1) - Replace power supply. 04/10/09
Inspect duplex set sensor - CN 502 P A15/A16/A17 Duplex right rear frame is actuator 04/10/09
Duplex unit fan error - Duplex Unit fan M20 obstructed 04/10/09
Perform NVRAM reset with SP 5801-1 04/10/09
ARDF feed in jam - replace guide plate, see TSB B222-041 04/13/09
if not loaded as a set as per TSB -046 - Replace B234 5530 SD-Card Copy 04/13/09
Chek registration mylars for proper position/wear. 04/13/09
Check registration mylars for proper position or wear. 04/13/09
Solution Text Updated
User tools enable - External charge management and turn off key counter management 04/13/09
(02) LCT - left tray, rear plastic support for shaft cracking/breaking 04/13/09
How to Select Prints/Developments - use SP 5-045, 0=Dev, 1=Prints 04/13/09
Install Cleaning Drive Kit P/N: B2349700 04/13/09
Instruct tech how to use Counter list 04/13/09
ID sensor pattern edge detect error - replace high voltage supply board 04/14/09
ID sensor pattern edge detect error - NVRAM clear and reflash firmware 04/14/09
ID sensor pattern edge detect error - replace drum drive gear - AB 03 05 74 04/14/09
ID sensor pattern edge detect error - replace ID sensor 04/14/09
ID sensor pattern edge detect error - check for clean drum surface, poor cleaning, overtoned etc 04/14/09
E50 Download Invalid - Use correct type of sd card. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09
Fax continues to print old faxes - use Fax SP 5-102 - Erase all files 04/14/09
Remote Rom Update Failure - Check the source data in sd card is corrupted or not. 04/14/09
E50 Download Invalid - Use correct type of sd card. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09
How to use debug log data - Refer to service manual page number 5 - 201 04/14/09
Remote Rom Update Failure - Check the source data in sd card is corrupted or not. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09
Remote Rom Update Failure - Check the source data in sd card is corrupted or not. 04/14/09
E50 Download Invalid - Use correct type of sd card. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09
Remote Rom Update Failure - Check the source data in sd card is corrupted or not. 04/14/09
E50 Download Invalid - Use correct type of sd card. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09
Remote Rom Update Failure - Check the source data in sd card is corrupted or not. 04/14/09
E50 Download Invalid - Use correct type of sd card. 04/14/09
Download Error 19 controller Rom update error - Retry firmware update or replace controller pcb. 04/14/09
Machine locks up after prints are done - replace Adobe PScript 04/14/09
Solution Text Updated
Download Error 19 controller Rom update error. Retry firmware update or replace controller pcb. 04/14/09
single color missing - metal plate on laser mirror out of position (shipping issue ?) 04/17/09
Access Special SP by holding Job Reset and Down Arrow, turn machine on 04/17/09
A3/DLT double count function is switched on with special SP5-104 04/17/09
Check web unit for web end 04/20/09
Format HDD - SP 5832-001 04/20/09
Drive Unit Assy - B2231177 (for broken RJ 45's) 04/20/09
Network file error: Defective HD 04/20/09
Uninstall GSNX and Java as a test, GSNX v1.3 will be released 07/2009 to resolve issue 04/20/09
Max allowed paper weight for B377 punch is 43lb 04/20/09
Staple tray late sensor error - Check for any bend on pre-stack plate 04/20/09
Drive Unit Assy - B2231125 (for broken RJ 45's) PRINTER VERSION ONLY 04/20/09
Remove Punch unit - SR5000 with punch is not supported 04/20/09
Blinking wrench - check each machine function, one of them is not working 04/21/09
Clock Generator error I2C bus - turn machine off/on to reset (not in manual) 04/21/09
Clock Generator error I2C bus - replace controller board (not in manual) 04/21/09
Stay Paper Dust removal - #D0092638 (was D0092625) 04/21/09
Confirm that the D375 finisher adaptor is installed on the SR-5000 04/21/09
Check for missing pressure spring in pre-stack area. (Jam) 04/21/09
Replace Micro switches PN# 1204 2521 - SC 220 in background 04/21/09
Set sp1902-1 to 0 and reboot from service mode. 04/21/09
Zero cross error - replace IOB 04/21/09
Zero cross error - replace PSU 04/21/09
Zero cross error - reseat CN-909 on PSU 04/21/09
Zero cross error - reseat CN-221 on IOB 04/21/09
Solution Text Updated
How to adjust - C/M - 1993 - C/S 5 x's, follow directions on screen 04/22/09
Stapler Hammer not at home position 04/22/09
Finisher Stapler error - check stapler harness for breaks or shorts 04/22/09
Fusing temperature warm-up error: Defective thermistor 04/22/09
Fusing temperature warm-up error: Defective thermostat 04/22/09
Fusing temperature warm-up error: Defective fusing lamp 04/22/09
Fusing temperature warm-up error: Defective power supply 04/22/09
Fusing temperature warm-up error: Reset with SP 5 - 810 04/22/09
Disable dial tone detection: User switch 21 bit 2 = 0 04/22/09
Serial number programming - Using SP 5811 input serial number. 04/23/09
Serial number programming - Using SP 5811 input serial number. 04/23/09
Serial number programming - Using SP 5811 input serial number. 04/23/09
Drum B2349510 04/23/09
Developer type 27B - B2349640 04/23/09
Serial number programming - Using SP 5811 input serial number. 04/23/09
Check date of ink - Code on Ink cartridge - Replace ink if past date 04/23/09
Press 143 clear stop 3 times wait for beep - Turn machine off/on 04/23/09
Scanner SP 1012 - User info release set to 0 so when scanning, the user selections - Do not clear 04/23/09
immediately after sending
Serial number programming - Using SP 5811 input serial number. 04/23/09
Duplex Inverter Sensor Error - Replace Sensor. 04/23/09
HDD Mail send error - Execute SP- 5832-007 04/23/09
HDD Mail send error - Execute SP- 5832-008 04/23/09
Serial number programming - Using SP 5811 input serial number. 04/23/09
Replaced CE PCB 04/23/09
E134 Exit sensor jam - Inspect fusing unit drive 04/23/09
Use SP5816 to enable / disable service 04/23/09
Defective controller 04/24/09
Address book initalize, 5846-50, upload to SD card SP 5846-51, download to machine 5846-52 04/24/09
Process control over controlling Yellow charge bias - check toner level, drum etc. 04/24/09
Charge output error Yellow - clean/check and/or replace PCU. 04/24/09
Charge output error Yellow -defective high voltage power supply. 04/24/09
Charge output error Yellow - charge spring on rear frame bent over and missing PCU contact 04/24/09
Disable dial tone detection: User parameter switch 22, bit = 0 04/24/09
Solution Text Updated
SBU comm error - check if ADF motors work, if not check for 24VDC input to SIO 04/24/09
Music error - Back up NVRAM (SP5824) then do engine clear (SP5801-002). 04/27/09
Popping circuit breaker - Check or replace fuser lamps (Shorted) 04/27/09
Toner supply pump damaged - TSB # 36R for new toner supply pump. 04/27/09
LCT tray malfunction - Check and or replace pickup solenoid 04/27/09
Image shrinking - Replace drum flange 04/27/09
Clamper error - Clamper drive bound or defective 04/27/09
Clamper error - Clamper motor bound or defective 04/27/09
Cutter error - Cutter drive bound / blocked 04/27/09
Cutter error - Cutter switch defective 04/27/09
Cutter error - Cutter motor bound ro defective 04/27/09
Cutter error - HP sensor defective 04/27/09
Paper table drive error - Table drive bound / blocked 04/27/09
Paper table drive error - Table motor bound or defective 04/27/09
Paper table drive error - Table height sensor defective 04/27/09
Paper table drive error - Table lower sensor defective 04/27/09
Thermal Head Overheat - Thermal head defective 04/27/09
Main Motor error - Main motor drive bound or defective 04/27/09
Main Motor error - Main motor defective 04/27/09
Main Motor error - Motor drive board defective 04/27/09
Main motor error - Master eject HP sensor defective 04/27/09
Thermal Head Thermistor open error - Thermal head defective 04/27/09
Thermal Head Thermistor open error - Thermistor defective 04/27/09
Thermal Head Thermistor open error - harness and connections 04/27/09
Thermal Head Energy Pulse error - Thermal head defective 04/27/09
Thermal Head Energy Pulse error - Harness and connections 04/27/09
Thermal Head Energy Pulse error - MPU defective 04/27/09
Pressure Plate error - Pressure plate drive bound or blocked 04/27/09
Pressure Plate error - Pressure plate motor defective 04/27/09
Pressure Plate error - Pressure plate HP sensors defective 04/27/09
Scanner error - Scanner drive bound or defective 04/27/09
Scanner error - Scanner HP sensor defective 04/27/09
Scanner error - Scanner motor defective 04/27/09
Drum Thermistor open - Thermistor defective 04/27/09
Solution Text Updated
Drum Thermistor open - Harness and connections 04/27/09
Drum Overheat - Thermistor defective 04/27/09
Paper exit timing sensor error - Drum sensors defective 04/27/09
Paper exit timing sensor error - Paper jamming under drum, check for blockage 04/27/09
2nd Feed timing sensor error - Drum sensors defective 04/27/09
2nd Feed timing sensor error - Paper jamming under drum, check for blockage 04/27/09
Master eject position sensor(Drum HP) error - Drum sensors dirty or defective 04/27/09
Master eject position sensor(Drum HP) error - Check actuator on rear of drum 04/27/09
2nd Feed timing sensor error - check actuator on rear of drum 04/27/09
Paper exit timing sensor error - check actuator on rear of drum 04/27/09
Feed start timing sensor error - Drum sensors dirty, defective out of positions 04/27/09
Feed start timing sensor error - check actuator on rear of drum 04/27/09
Thermal head ID error - Thermal head defective 04/27/09
Thermal head ID error - MPU defective 04/27/09
Thermal head ID error - check harness and connections 04/27/09
Ink idling roller HP sensor error - Idling roller HP sensor defective 04/27/09
Ink idling roller HP sensor error - Idling roller motor defective 04/27/09
Duct plate error - Duct plate HP sensor defective 04/27/09
Duct plate error - Duct plate motor defective 04/27/09
Printing pressure error - Printing pressure HP sensor defective 04/27/09
Printing pressure error - Printing pressure motor defective 04/27/09
MSU signal error - MPU defective 04/27/09
Thermal Head driving error - Thermal head driving HP sensor defective 04/27/09
Thermal head driving error - Thermal head driving motor defective 04/27/09
NVRAM data error - NVRAM defective (MPU) update error 04/27/09
Flash ROM error - Flash ROM (MPU) defective 04/27/09
Auto off switch error - main switch defective 04/27/09
Auto off switch error - check harness and connections 04/27/09
Master eject position HP sensor error - sensor defective 04/27/09
Paper exit timing sensor error - sensor defective 04/27/09
Feed start timing sensor error - sensor defective 04/27/09
2nd Feed timing sensor error - sensor defective 04/27/09
Pressure plate limit sensor defective 04/27/09
Pressure Plate error - Pressure plate limit sensor defective 04/27/09
Solution Text Updated
(No master eject) Drum master sensor defective 04/27/09
Drum master sensor defective (No master on drum) 04/27/09
Paper exit sensor defective 04/27/09
Master eject sensor defective 04/27/09
Paper exit sensor defective 04/27/09
Insert the print scan sd card in the upper slot. 04/27/09
(101 B, 102 M, 103 C, 104 Y) RFID comm error - replace RFID board 04/27/09
(101) Black RFID comm error - try a different toner cartridge (chip defective) 04/27/09
(102) Magenta RFID comm error - try a different toner cartridge (chip defective) 04/27/09
(103) Cyan RFID comm error - try a different toner cartridge (chip defective) 04/27/09
(104) Yellow RFID comm error - try a different toner cartridge (chip defective) 04/27/09
User parameter switch 04 bit 7 04/27/09
Shift tray 1 motor error - Replace shift tray one lift motor 04/27/09
Displays check IP address, subnet mask and gateway - MFP was assigned a duplicate static IP address on 04/27/09
customer's network
Set Tray 1 paper size with SP5959. 04/27/09
Refer to TSB - B234/B235/B236 - 020. 04/27/09
Print scan SD Card in wrong slot 04/27/09
Binder Unit not detected - Check binder drawer connector (bent or in wrong position) 04/27/09
SR5000 - Replaced finisher MPCB - SR5000 may have been installed on D014 series machine 04/27/09
Operation panel displays 4 trays - Replace fuse 103 PSU 04/28/09
Mailbox unit can only be connected to a B700/B701 sr 4000, 980 04/28/09
Confirm that the main switch is turned on inside GBC 04/28/09
Confirm that the main switch is turned on inside GBC 04/28/09
TR 014 trimmer blower motors open circut - Replace blower motor 04/28/09
Clean and lubricate clincher points 04/28/09
Controller start up Error - Check that motherboard RAM is in top and bottom slots 04/28/09
Unknown - Lower Limit Switch activated, Moved tray off Switch 04/28/09
SD card authentication failure - Replaced standard controller memory dimm 04/29/09
thermistor out of position , replace or repair 04/29/09
fusing lap out, replace 04/29/09
connector arking, replace connector 04/29/09
thermistor warped or broken, replace thermistor 04/29/09
thermistat open, replace 04/29/09
BICU defective, replace 04/29/09
power supply brd defective, replace 04/29/09
Solution Text Updated
Follow procedure outlined in TSB # 085 04/29/09
Master making unit set switch defective 04/29/09
HDD failure - Displays restore encryption key - Suggested SM page 1-168 restoring encryption key. 04/30/09
CPM setting error: input the serial number with SP 5811-004 after replacing BCU board 04/30/09
Use SP 5-873 to merge SD cards 04/30/09
Solution Text Updated
HDD error - Replace Motherboard. 04/30/09
Execute SP2-111-002 & SP2-111-001 04/30/09
Half tone images banding lead to trail - Clean laser shield glass 04/30/09
Reset all parameters to factory settings 04/30/09
How to set counter for prints vs developments - Use SSP 5-045-1, 0=Devs, 1=Prints 05/01/09
Touch Screen Adjustment - adj. lost when powered off, replace display assy 05/01/09
Dirty background - see new TSB # 012 reissue dated 5/1/09 05/01/09
Dirty background - use new toner EDP # 841346 (A suffix after lot number) 05/01/09
Background - Dirty Background / Toner filming - see TSB # 007 Reissue dated 5/1/09 05/01/09
Background - use new toner EDP # 841346 ( A suffix after lot number) 05/01/09
Displays waste toner almost full - refer to TSB #022R, replace with new style sensor harness # D0093884 05/01/09
newer routers default to type N, This mfp supports ieee802.11a/b/g - change router setting to one of 05/01/09
those settings
fax data not rx within 6 sec. SP 1-105-008 bit 2 & 3 to "1" SP1-105-011 bit 6 to "1" 05/01/09
fax data not rx within 6 sec. SP 1-105-008 bit 2 & 3 to "1" 05/01/09
EOL not rx within 5sec.: Check connection from FCU, MBU and line 05/01/09
Signal was interrupted for more acceptable modem carrier: SP1-105-011 bit 0 to 0 & bit 1 to 1 05/04/09
Line was disconnected because PPR was tx/rx 9X within same ECM frame adjust cable equalize SP 1-105- 05/04/09
008 bits 0, 1, 2, 3 to 1's
Line was disconnected because PPR was tx/rx 9X within same ECM framed067 Adjust the speed on 05/04/09
machine down SP1-105-007 for RX bits 0-3 to 0110 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: Change to v.17 and slow the modem rate SP 1-105- 05/04/09
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 2: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 05/04/09
Line disconnected due to a timeout in v.34 phase 2: adjust TX level NCU parameter 001 SP 2-103-002 05/04/09
(default 9)
Line disconnected due to a timeout in v.34 phase 4: Change to v.17 and slow the modem rate SP 1-105- 05/04/09
007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 phase 4: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 05/04/09
Line disconnected due to a timeout in v.34 phase 4: adjust TX level NCU parameter 001 SP 2-103-002 05/04/09
(default 9)
Line disconnected due to a timeout in v.34 control channel startup: Change to v.17 and slow the modem 05/04/09
rate SP 1-105-007 to 01100100 & SP 1-105-004 bit 2 to 0
Line disconnected due to a timeout in v.34 control channel startup: adjust cable equalization SP 1-105- 05/04/09
008 bit 0-3 to 1's
Line disconnected due to a timeout in v.34 control channel startup: adjust TX level NCU parameter 001 SP 05/04/09
2-103-002 (default 9)
Solution Text Updated
Modem clock irregularity: Defective FCU 05/04/09
DIC/NSF not detected within 40 sec.: Line noise problem contact telcom person 05/04/09
DIC/NSF not detected within 40 sec.: Problem at the other end, try faxing having another machine fax to 05/04/09
them
DIC/NSF not detected within 40 sec.: Defective FCU 05/04/09
CFR or FTT not rx after modem training: Line noise problem contact telcom person 05/04/09
CFR or FTT not rx after modem training: adjust TX level NCU parameter 001 SP 2-103-002 (default 9) 05/04/09
CFR or FTT not rx after modem training: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 05/04/09
Modem training fails even G3 shifts to 2400 bps: Line noise problem contact telcom person 05/04/09
Modem training fails even G3 shifts to 2400 bps: Defective FCU 05/04/09
Modem training fails even G3 shifts to 2400 bps: adjust TX level NCU parameter 001 SP 2-103-002 05/04/09
(default 9)
Modem training fails even G3 shifts to 2400 bps: adjust cable equalization SP 1-105-008 bit 0-3 to 1's 05/04/09
No post message response from other end after page was sent: Line noise problem contact telcom 05/04/09
person
No post message response from other end after page was sent: Defective FCU 05/04/09
No post message response from other end after page was sent: Defective MBU 05/04/09
No post message response from other end after page was sent: Other end disconnected the call 05/04/09
No post message response from other end after page was sent: Other end run out of paper 05/04/09
No post message response from other end after page was sent: Other end may be defective, try calling 05/04/09
another machine
DCR timer expired: Defective FCU 05/04/09
Machine resets itself for a fatal FCU system error: Reload firmware 05/04/09
Solution Text Updated
Machine resets itself for a fatal FCU system error: Defective FCU 05/04/09
UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 05/04/09
ok
G3 ECM coding/ decoding error Defective FCU 05/04/09
G3 ECM coding/ decoding error Other end has a problem, try another fax 05/04/09
G3 ECM coding/ decoding error Turn off ECM SP1-104-002 bit 0 to 0 05/04/09
V.21 flag detected during high speed modem communication: Other end having a problem, try a different 05/04/09
fax
V.21 flag detected during high speed modem communication: Lower speed SP1-105-007 bit change to 05/04/09
00110110 SP SP1-105-004 bit 2 to 0
V.21 flag detected during high speed modem communication: Lower tx speed to bit 0- 3 to 0110 05/04/09
No Mail address for the machine: add mail address for the admin of machine in user tools 05/04/09
Mail address not registered on the server contact admin of server to add address 05/04/09
Register POP3/IMAP4 Server, or shut off reception protocol in UT (Email Reception Interval) 05/04/09
Forward to folder - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, initial settings 05/04/09
parameter settings
Fax forwarding without printing : UT, fax features, initial settings, parameter settings, sw 11 bit 6 should 05/04/09
be ?0?
Fax forwarding: faxed step by step procedure 05/04/09
Forward to folder or email - PDF - format set user parameter switch 21 bit 3 set to 1 UT, fax settings, 05/04/09
initial settings parameter settings
G3 ECM coding/decoding error Defective FCU 05/04/09
G3 ECM coding/decoding error Other terminal defective, try another location 05/04/09
G3 ECM coding/decoding error Turn off ECM ? SP1-104-002 bit 0 to0 05/04/09
fax in memory when faxing LEF, LEF in immediate will reduce 05/04/09
SP2301-4 05/04/09
customer forgot admin password: log into WIM or op panel as supervisor and change admin password 05/04/09
Account lockout. How to release: Must release using WIM. Change lockout status from active to inactive. 05/04/09
User Lockout Function: Must use WIM to configure. User accounts must use BASIC AUTH. If other auth 05/04/09
type used, only admin and supervisor accounts are affected.
try using outlook express or argo soft to see what the problem is STMP over SSL not support, need third 05/04/09
party software in between (like agrosoft) or disable STMP over SSL/TLS
Solution Text Updated
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 05/04/09
that is receiving the scanned data to be the same or smaller than that of the WAN segment. Refer to
001056 on RCL db
For G-mail there is an easy work around, simply change your Outgoing SMTP server from 05/04/09
'smtp.gmail.com' to 'smtp.googlemail.com' still using port 25
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 05/04/09
programmed address information
p/s card move to the upper slot 05/04/09
usb scanning not supported, network twain only for GW controllers 05/04/09
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 05/04/09
programmed address information
Twain cannot go over subnet without editing scnhosts file on pc 05/04/09
cannot print on network error 103 check gateway address settings 05/04/09
telnet into the mfp, do show command & check if any ports are down 05/04/09
line at trail edge in scan mode: Scanner erase margin set scanner sp 1005 0 to 5milimeter adjustment 05/04/09
Scan Journal Auto printing: User tools>Scanner Features>Send Settings>Print & Delete Journal =Set to Do 05/04/09
Not Print
can not add i/o device - scan router lite not supported - Pro v2.x need patch from website, enterprise v1.x 05/04/09
needs patch from website
explained how to use user tools and change settings 05/04/09
Unable to locate parameter settings: User Tools,>Fax Features>Administrator Tools>Parameter Settings 05/04/09
Verify tray two is set for 8 1/2" x 14", not 8 1/4" x 14" 05/04/09
Solution Text Updated
Letter RX prints on 2 pages (only letter tray installed): Set Printer Bit Switch 03 bit 0 to 1 and Switch 04 05/04/09
Bits 0-4 to 1
Set Fax Printer Switch 03 (SP 1-103-004), Bit 0 to 1 and Switch 04 (SP 1-103-005) Bits 0 thru 4 to 1 05/04/09
sd card in lock position - to lock lever should be to the contact side 05/04/09
20 pin keycounter cn149 need EDP 413012 optional counter type A refer to FSM change to external key 05/04/09
management
4 pin counter cn140 change sp 5-113 to 11 not support in western hemispere but does work 05/04/09
Disable ECM by setting Communications Switch 01, Bit 0 to 1 (SP 1-104-002) 05/04/09
scan to NCP does not work: load special system fw v1001_LRC0074 and scanner v.01041_LRC0074 as a 05/04/09
set, fw on TSC website
Transfer Unit PM counter reset: SP 7804-17 PM Counter Clear (Accumulator) 05/04/09
TD sensor output minimum error, Black: Replace black PCU unit 05/04/09
TD sensor output minimum error, Yellow: Defective PCU 05/04/09
TD Sensor output minimum error magenta: Reinitialize TD (M) sensor 3801-004. 05/04/09
TD Sensor output minimum error, Cyan: Reinitialize TD (C) sensor 3801-002. 05/04/09
TD Sensor output minimum error, Yellow: Reinitialize TD (Y) sensor 3801-006. 05/04/09
replaced FS-108R P/K board G8588082 05/04/09
Insert Pause by pressing 0 for a few seconds until / is displayed 05/04/09
Fusing thermistor open: Loose connections (Reset code by going into sp mode then power off/on) 05/05/09
cannot ping printer across the network set network speed to 10mbps 05/05/09
Solution Text Updated
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 05/05/09
scan to SMB not working: turn on netbios over tcp/ip on the pc. 05/05/09
scan to smb fails: user did not rights to the folder 05/05/09
scan to smb fails: add the users fqn to the full rights permission on the domain controller 05/05/09
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 05/05/09
programmed address information
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 05/05/09
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671
Cannot scan to folder if new install of controller 5-801/ if old controller 5-801 - 9/10/11 05/05/09
How to set one default password and user for scan to folder, WIM, configur, file transfer. Be sure to user 05/05/09
has access rights to folder and password never expires.
Group address maximum 100 destinations (50 client folders) 05/05/09
check ports are open: Sending files through the SMB protocol uses NetBIOS over TCP/IP open port 137, 05/05/09
138 &139
TIFF / PDF choice - parameter SW 21- bit #3 =0 Tiff-1 PDF 05/05/09
How can we program in a personalized subject line into the copier so I save it for further use: system 05/05/09
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.
SBU white/black level correction error: White plate out of position 05/05/09
Solution Text Updated
SBU white/black level correction error: Defective SBU 05/05/09
Communication error between BICU and SBU: Poor connection of the flat cable from BICU and SBU 05/05/09
Communication error between BICU and SBU: Defective flat cable between BICU and SBU 05/05/09
Automatic SBU adj error: White platen width is incorrect SP 4-015 05/05/09
Memory address error: Mismatch firmware between engine and controller 05/05/09
Solution Text Updated
Memory address error: Defective BICU 05/05/09
Polygonal mirror motor error: Poor connection between mirror motor and BICU 05/05/09
Polygonal mirror motor error: Defective cable between motor and BICU 05/05/09
Laser synchronization error: Poor connection between BICU and LD unit 05/05/09
Laser synchronization error: Defective cable between BICU and LD unit 05/05/09
Dev initial error: Gears of the developer roller not turning 05/05/09
Transfer roller leak (pos electrode): Transfer/separation unit incorrectly set 05/05/09
Transfer roller leak (neg electrode): Transfer/separation unit incorrectly set 05/05/09
Main motor lock: Too much load on the main motor drive 05/05/09
Fusing thermistor open: Defective thermistor (Reset code by going into sp mode then power off/on) 05/05/09
Fusing thermistor open: Thermistor out of position (Reset code by going into sp mode then power off/on) 05/05/09
Solution Text Updated
Fusing temperature warm-up error: Defective thermistor (Reset code by going into sp mode then power 05/05/09
off/on)
Fusing temperature warm-up error: Thermistor out of position (Reset code by going into sp mode then 05/05/09
power off/on)
Fusing temperature warm-up error: Defective PSU (Reset code by going into sp mode then power off/on) 05/05/09
Fusing temperature warm-up error: Defective fusing lamp (Reset code by going into sp mode then power 05/05/09
off/on)
Ink level lever position error: Defective ink level sensor 05/05/09
Ink level lever position error: Defective maintenence unit 05/05/09
Ink level lever position error: Defective horizontal encoder film 05/05/09
Ink level lever position error: Ink nozzles clogged 05/05/09
Jam at Power ON - reseat ribbon cable between I/O and BICU 05/06/09
Wireless not working - newer routers default to type N, This mfp supports ieee802.11a/b/g - change 05/06/09
router setting to one of those settings
Bo TX/RX - if DSL check if line filter is needed. 05/06/09
Wireless not working - wireless card should be installed in slot A 05/06/09
D037 only p/s sd card in lock position unlock 05/06/09
D037 twain scan only 05/06/09
scan to NCP not working: syntax incorrect should be \\file server IP\volume.ou.tree\foldername 05/06/09
scan to NCP: use system fw v1.14 LDC0074 & Scanner fw v01.09.3 & type ip address not dns name 05/06/09
scan to SMB not working: turn on netbios over tcp/ip on the pc. 05/06/09
scan to smb fails: user did not rights to the folder 05/06/09
Programmed Scan destinations not selectable: Confirm scan method (email or folder) matches 05/06/09
programmed address information
check MTU size ping computer_name or IP_address -f -l 1472 Change the MTU value of the target host 05/06/09
that is RX the scanned data to be the same or smaller than that of the WAN segment. Change it at the
switch or use argo soft, third option is change the register of the pc , refer to RCL knowledgebase 18671
How can we program in a personalized subject line into the copier so I save it for further use: system 05/06/09
settings, General Features, Program/Change/Delete User Text, Program/Change, Select any key not
programmed , type the text you want, OK, UT. In scanner mode that text will now by in subject selection.
You will still need to select the subject each time.
Fusing overheat error 1: Defective thermistor (Reset code by going into sp mode then power off/on) 05/06/09
Fusing overheat error 1: Defective PSU (Reset code by going into sp mode then power off/on) 05/06/09
Fusing lamp overheat error 2: Defective thermistor (Reset code by going into sp mode then power off/on) 05/06/09
Fusing lamp overheat error 2: Defective PSU (Reset code by going into sp mode then power off/on) 05/06/09
Fusing lamp overheat error: Defective thermistor (Reset code by going into sp mode then power off/on) 05/06/09
Fusing lamp overheat error: Defective PSU (Reset code by going into sp mode then power off/on) 05/06/09
Fusing lamp overheat error: Thermistor out of position (Reset code by going into sp mode then power 05/06/09
off/on)
Unstable fusing temperature: Defective thermistor (Reset code by going into sp mode then power off/on) 05/06/09
Unstable fusing temperature: Defective PSU (Reset code by going into sp mode then power off/on) 05/06/09
Unstable fusing temperature: Thermistor out of position (Reset code by going into sp mode then power 05/06/09
off/on)
Zero cross signal malfuction: Poor AC wall voltage/ measure neutral to ground 05/06/09
Exhaust fan motor error: Too much load on the motor drive 05/06/09
ADF gate abnormal 1: Poor connection from the BICU and ADF 05/06/09
ADF gate abnormal 2: Poor connection from the BICU and ADF 05/06/09
Check for short at paper feed clutch wiring - Clutch stopper broken allowing clutch to spin 05/08/09
Black image - check charge connection tab on back of pcu is not flattened 05/08/09
No network connection - set ethernet 802.1x authentication to inactive in interface settings 05/08/09
Fusing Exit - bent pressure roller stay, Refer to TSB# 4, "Jams in fuser unit" 05/08/09
Fusing Exit - refer to TSB# 16, "Jam Code 019 Occurs" 05/08/09
Stack feedout Belt error - check stack feed out motor/HP sensor. 05/08/09
LCT feed late jam - Chech for burrs on paper feed station 05/08/09
Stuck in initial splash screen - Replace HDD 05/08/09
To enable Lan Fax result report - User Tools > Fax Features > Parameter Settings > Switch 20 Bit 0 set to 1 05/08/09
Development Paddle motor error - check developement unit for binds (paddle roller and mixing auger) 05/11/09
Fax Key Lit Red (Forwarding disabled): UT> System Settings> File Transfer> Reception Protocol> Set to 05/13/09
SMTP
Machine behind PBX: set User Parameter Switch 22 Bit 0 to 0 05/13/09
Gave part # 05/13/09
Refer tech to TSRC for parts inquiry 05/13/09
Fusing Exit Sensor: Replace sensor bracket part# D039 4952 05/13/09
Refer tech to TSRC for parts inquiry 05/13/09
Fuser Error, for Fax 3800: Reset fuser code with address 80036F 05/13/09
Standby temperature error 1: Defective power supply (reset code) plotter sw 01 bit 0 to 1 05/13/09
Standby temperature error 1: Fan not running (reset code)plotter sw 01 bit 0 to 1 05/13/09
with pdf change user sw 17 bit 5 to 1 and select scan not email to forward to 05/13/09
Printer image setting error - reflash printer firmware 05/14/09
Printer image setting error - replace BICU 05/14/09
Printer image setting error - check connections between BICU and laser unit 05/14/09
Solution Text Updated
Disable V8 protocol, Fax SP 1-105-004, Bit 2 to 0 05/14/09
Execute cleaning procedure 3 times in User Tools 05/14/09
Independent toner supply message - turn off with SP 5-051 set to 1 for OFF 05/14/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP 1-104-001 Bits 2 & 3 to 0 05/14/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Replace FCU board 05/14/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Uneven image side to side - any color, check ITB transfer roller(s) is in position 05/14/09
Enable USB 2.0/SD Slot Type A by setting Scanner SP 1013-1 to 1 05/14/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/14/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
replace finisher P/K board 05/14/09
ITB Unit Home Position error: Check worm gear on IBT shaft 05/14/09
Defective Hard Disk Drive 05/14/09
Change NCU parameter 06 05/14/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/15/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Separation sensor OFF check - darken felt pad with marker pen 05/15/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 05/15/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 05/15/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 05/15/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 05/15/09
Solution Text Updated
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/15/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/15/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 To program PIN codes under a shortcut key you 05/15/09
need to perform : UT/Fax/Gen/Quick op key F1/set to ON/select PIN/OK
No print option - has B model board installed in machine 05/15/09
Duplex entrance sensor does not turn OFF - check/clean/replace duplex entrance sensor 05/15/09
Change SP1-101-030 bit 2 to 1 & sp 1-101-022 bit 6 to1 05/15/09
main scan streaks, clean oily residue on lenses and polygon 05/15/09
machine must be turned on when collection bottle is removed 05/18/09
Middle sensor, when duplexing from tray 1 - duplex clutch defective 05/18/09
Relay Motor lock- replace Relay Motor A294 2800. 05/18/09
Check connector 247 a-1 for 24v on drb pcb 05/18/09
After replacing PCUs and Developer follow procedure in SM on page 3-57 05/18/09
Part number information on E-7000. TSB # G815 ? 004 R 05/18/09
AW20 0009 Paper Feed Sensor: Fusing Exit: Reed Switch 05/18/09
Switchover permission time between print and scan option. Select sp mode 5913 002 and 102 05/18/09
User parameter switch 03 bit 0 & 5 set as 1 05/18/09
Images not centered on paper - Paper tray paper size is misdetected, see TSB C249-019 for further 05/18/09
information
Machine fails to enter energy saver mode, machine equipped with print controller type 4545 - Update 05/18/09
firmware to version 1.05 or higher.
format/replace HHD 05/18/09
Replace controller/HDD's and option SD card as a set. 05/18/09
lanfax confirmation reports emailed to pc. set user switch 20 bit7(email notify), must be input and 05/18/09
enabled at MFP and within lanfax driver.
VBCU board bit sw setting - Bit sw 5 should be on, all others off. 05/18/09
Solution Text Updated
If experiencing slow printing or a memory overflow, try configuring Memory Usage > Font Priority 05/18/09
Line position adj error - check results in SP5-993-007 (page 4-4) 05/21/09
Line position adj error - check condition of ITB, replace as needed 05/21/09
Line position adj error - check toner density 05/21/09
TX Reports On/Off - Parameter SW 3, bit 0 for memory, bit 5 for immediate (1=on) 05/22/09
Development bias leak - check on HVPS CN 602 for 24vs supply from IOB 05/26/09
Comm error BICU to Finisher - check input 24vdc from mach PSupply 05/29/09
Fuse 303 blown on PSU - 5Vcc shorted - check tandem tray rear fence position sensor 05/29/09
Noise from fuser - replace fusing oil roller with new part # AE040069 05/29/09
RFID Comm error - replace RFID board # B2385050 05/29/09
RFID Comm error - replace toner cartridge for effected color 05/29/09
RFID Comm error - 01= black, 02=Magenta, 03=Cyan, 04=Yellow 05/29/09
RFID Comm error - replace BICU to IOB harness # B2385304 05/29/09
RFID Comm error - replace IOB to RFID harness # B2385308 05/29/09
CPU self diagnostic error - check jumper on fax option is set to ON 05/29/09
Please wait, red start key - try w/o HDD, replace hard disk as needed 05/29/09
what is the Fiery default password - password = Fiery.1 05/29/09
Yellow development gamma error - check toner density 05/29/09
Magenta development gamma error - check toner density 05/29/09
(001) Black AC charge error - check receptacle or terminal 05/29/09
(001) Black AC charge error - replace power pack 05/29/09
(002) Yellow AC charge error - check receptacle or terminal 05/29/09
(002) Yellow AC charge error - replace power pack 05/29/09
(003) Magenta AC charge error - check receptacle or terminal 05/29/09
(003) Magenta AC charge error - replace power pack 05/29/09
Solution Text Updated
(004) Cyan AC charge error - check receptacle or terminal 05/29/09
(004) Cyan AC charge error - replace power pack 05/29/09
(001) Black Drum motor error - check drum unit for binds 05/29/09
(001) Black Drum motor error - replace motor 05/29/09
(001) Black Drum motor error - check/clean/repl drum gear sensor, SP5-803-13 bit 5 to check 05/29/09
(002) Color Drum motor error - check/clean/repl drum gear sensor, SP5-803-13 bit 6 to check 05/29/09
(002) Color Drum motor error - check CMY drums units for binds 05/29/09
(002) Color Drum motor error - replace CMY motor 05/29/09
Waste toner full - empty waste toner bottle 05/29/09
Waste toner full - check had bottle is seated in machine 05/29/09
Waste toner vibrator error - replace vibrator motor 05/29/09
Waste toner vibrator error - check for hardened or clogged toner stalling motor 05/29/09
Heat roller >225c overheat - replace PSU 05/29/09
Heat roller >225c overheat - replace BCU 05/29/09
Press roller lamp full power - check press roller thermistor position 05/29/09
Press roller lamp full power - replace fusing unit 05/29/09
Finisher Comm error - check cable between finisher and printer 05/29/09
Finisher Comm error - check for power into finisher from printer 05/29/09
Paper bank Comm error - check cable connections to printer 05/29/09
Duplex Comm error - check connections to printer 05/29/09
Booklet Fin transport motor error - replace motor 05/29/09
Booklet Fin transport motor error - check/clean/repl folder home position sensor 05/29/09
Booklet Fin paddle motor error - replace paddle motor 05/29/09
Booklet Fin paddle motor error - check/clean/replace paddle home position sensor 05/29/09
Booklet Fin stapler slide motor error - replace motor 05/29/09
Booklet Fin stapler slide motor error - check for binds or blockage 05/29/09
Booklet Fin front jogger fence motor error - check for mechanical binds or blockage 05/29/09
Booklet Fin fron jogger fence motor error - check/clean/repl front jogger home position sensor 05/29/09
Booklet Fin rear jogger motor error - check for mechanical binds or blockage 05/29/09
Booklet Fin rear jogger motor error - check/clean/repl rear jogger home positon sensor 05/29/09
Booklet Fin stack tray exit motor error - replace motor 05/29/09
Booklet Fin stapler/folder motor error - replace motor 05/29/09
booklet Fin lift motor error - replace motor 05/29/09
Booklet Fin backup data error - replace finisher EEPROM 05/29/09
Solution Text Updated
Booklet Fin punch controller error - replace punch unit EEPROM 05/29/09
Booklet Fin punch unit sensor error 1 - check/clean/repl paper edge and size sensors 05/29/09
Booklet Fin punch unit reg motor error - check/clean/repl home position sensor 05/29/09
Booklet Fin punch unit motor error - replace punch motor 05/29/09
Booklet Fin punch unit sensor error 2 - check for mechanical binds 05/29/09
Booklet Fin punch unit sensor error 2 - check/clean/repl paper edge and size sensors 05/29/09
(001) Black AC output error - replace power pack 05/29/09
(001) Black AC output error - check receptacle and terminal 05/29/09
(002) Yellow AC output error - replace power pack 05/29/09
(002) Yellow AC output error - check receptacle and terminal 05/29/09
(003) Magenta AC output error - replace power pack 05/29/09
(003) Magenta AC output error - check receptacle and terminal 05/29/09
(004) Cyan AC output error - replace power pack 05/29/09
(004) Cyan AC output error - check receptacle and terminal 05/29/09
save address book to sd card sp 5846-51 then sp 5846-50 to initailize then sp 5846-52 save to HDD 06/01/09
equitrac install -- select sp 5113-1 set to 2, user tools system settings .admin tools, external charge 06/04/09
management set to on
B234 6615 Tandem LCT Unit - Right 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Check communication cable connections between finisher and BK5010 06/04/09
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
Finisher exit sensor - Clean or replace upper tray exit sensor 06/04/09
Charge corona cleaning motor harness defective. 06/04/09
A gap between the Development Filter Case (A0963141) and the Development Filter (AA012060) allows 06/04/09
toner to escape from the development unit and scatter inside the machine. TSB#016
Set paper size in sp-mode 5959 06/04/09
Registration lag - Clean paper dust from registration sensor 06/04/09
Use Remote firmware update only if machine has Embedded Print Director. 06/04/09
Solution Text Updated
Middle sensor jam - replace one-way gears on paper feed unit 06/04/09
LD unit defective 06/04/09
Displays check setting of IPV4 (102) with an address. IP Address / Host name is duplicated on network. 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Check communication cable connections between finisher and BK5010 06/04/09
Fax forwarding in PDF format as e-mail is not supported. 06/04/09
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
Print director prevents entry to UT & SP-modes. Remove Java Card then reinstall. 06/04/09
Image too dark - Adjust pressure roller presure spring to lower tension. 06/04/09
Perform output 5-25 to test ink pump motor 06/04/09
Thermal head defective 06/04/09
No response or touch panel soft keys positions shift even after calibration - Touch panel defective, replace 06/04/09
touch panel. See RTB-RC269017a for details.
Master feed motor keeps running in reverse - Replace master set sensor 06/04/09
No response or touch panel soft keys positions shift even after calibration - Touch panel defective, replace 06/04/09
touch panel. See RTB-RC269017a for details.
IOB pcb defective 06/04/09
Punch function with Z fold. Set sp mode 6890 to 1 and reboot 06/04/09
To clear PM counts that have exceeded their limits sp 7628-1 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Fax forwarding without printing. UT, fax features, initial settings, parameter settings, switch 14 disable 06/04/09
( overnight print).
Check communication cable connections between finisher and BK5010 06/04/09
update engine and system firmware to latest version 06/04/09
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
PUB (C) - 065 for branding labels 06/04/09
Background / toner dropping with low TD sensor output - Replace toner sub hopper unit. 06/04/09
User tools, fax, user parameters, switch 03 bit 0 & 5 set as 1 for on, 0 for off. 06/04/09
Add or remove the shims that came with punch unit for side to side adjustment. 06/04/09
ID sensor error Y - Replace development power pack 06/04/09
E24 - when updating firmware for ringbinder - RB5000 was diconnected 06/04/09
Refer to TSM 80 for Oil Filter Modification 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Bypass length setting - set SP5-150 to 1 to enable paper >600mm 06/04/09
Print out all files fax sp-mode 6-105 then execute 5-102 06/04/09
Developement output abnormal - Power pack defective 06/04/09
Duplex fan error - Fan harness is pinched or damaged 06/04/09
Duplex fan error - Fan is bound or obstructed 06/04/09
Duplex fan error - Fan defective 06/04/09
Check sp 1106 while pulling fuser knob to verify that the temperature does not dropp to zero, if it does 06/04/09
check fuser rear connector and bracket replace if necesary
Time out in V34 control channel restart--- change fax sp 1106-2 bit 4 to 1 06/04/09
Set sp 5113-1 to key card down & sp 5113-2 to 1. 06/04/09
Distorted digitized image - Replace laser sync board 06/04/09
Distorted digitized image - Replace ld board 06/04/09
Distorted digitized image - Reseat memory DIMMs 06/04/09
For custom sizes in trays 2 &3 set SP5112 to 1. 06/04/09
Tray one lift error - check paper height sensor clean or replace 06/04/09
Solution Text Updated
Jitter /Banding---replace CIS sensor in DF 06/04/09
Turn off dial tone detect in User tools/ Fax features/Inital settings/Parameter settings/sw 22 set bit 0 to 0. 06/04/09
check copy tray harness for pinched wire between cover screw 06/04/09
Fusing lamp error - Fusing lamp defective 06/04/09
Duplex entrance sensor error - sensor defective 06/04/09
BK044 - Q36 Thick set sensor - Perform adjustment 06/04/09
Total memory size in controller pcb can be viewed thru sp 7836 06/04/09
Check communication cable connections between finisher and BK5010 06/04/09
main fan error -- check and or replace exhaust fan 06/04/09
Maximum life of GBC die set based on 20lb paper is 500k 06/04/09
Refer to RT-43 bulletin # 9 for part standardization if mounting on D054.. 06/04/09
To set up user codes see B064 TSB # 87. 06/04/09
Developement output abnormal - dev bias leak 06/04/09
Developement output abnormal - Charge unit defective 06/04/09
Mixed size originals and duplexed scanning not supported. 06/04/09
Machine cannot punch and Z fold at the same time. 06/04/09
For Custom paper sizes in trys 2 and 3 set sp5112 to 1. 06/04/09
For non-standard paper sizes enable SP5112. 06/04/09
Out put modes for B762 mail box is sp 6351 06/04/09
UT, Fax features, ok, general setting, ok, adjust sound volume, ok, make select, use left/right arrow keys, 06/05/09
ok
Faxes print after all pages are received: Set SP 1-101-032 Bit 3 to 1 06/05/09
Color registration is off: Execute SP 2111-3 and 2111-1 06/05/09
B835 Interposer exit mylar - B835 3998 Seal - Block Light. 06/05/09
E239 BC Fail - Replace OCXXX pcb 06/05/09
To Print Counter info: Switch machine On while pressing Start/Stop Switch, release Switch when Alert LED 06/05/09
starts to blink
RC Gate Error: Disable @ Remote setting SP 5-816-1 06/05/09
Fiery not ready - Reload fiery system software 06/05/09
Down Arrow > 2 > 3 > 1. Select WITH, WITHOUT, ALWAYS, ON ERROR 06/05/09
Replace toner message after toner replacement: Menu # 1934>Tech Mode> Replace Toner 06/05/09
[600 DPI, greyscales appear light or patchy] - lower SP 23 0 1, 1 by increments of 5 06/08/09
[600 DPI, greyscales appear light or patchy] - machine limitation- if SP changes dont work lower DPI to 06/08/09
400 or increase dot size of greyscale
light image on trail edge - replace SBU 06/08/09
Refer tech to TSRC for parts inquiry 06/08/09
try using outlook express or argo soft to see what the problem is 06/08/09
Solution Text Updated
Low Humidity - Thick paper FC light areas - SP2541 - 017 - Set it to 85% 06/08/09
Touch Screen Calibration not holding - replace touch panel with # H3106173 tsb #024 06/08/09
Light copies - if image is OK on drum(s) check transfer belt condition 06/08/09
light/faded image - determine if image is OK on drum(s) 06/08/09
light/faded image - check single color toner density 06/08/09
light/faded image - check/clean/transfer belt 06/08/09
light/faded image - check/clean transfer belt internal rollers, check bias connections 06/08/09
light/faded image - check transfer roller cleanliness and operation on right side door 06/08/09
advised on driver capability 06/08/09
light copies refer to tsb 005 06/08/09
Exposure lamp error - replace SIO 06/08/09
Laser sync detect (LD0) error - replace laser unit assy. 06/15/09
Folds in wrong position - adjust SP6-135 (for correct paper size) 06/16/09
twain & network scanning lowest dpi is 100 default is 200 dpi 06/18/09
Print memory files repeatedly - erase all files with Fax SP5-102 06/18/09
legal paper check paper size - check that the paper size is set for 8 1/2 not 8 1/4 06/18/09
To access special SP mode, Turn machine on while holding the down arrow and job reset 06/18/09
Hot roller - #AE011115 06/19/09
Looses Touch Screen Adjustment - adj. lost when powered off, replace NVRAM 06/19/09
New Touch Screen Inoperative - touch screen installed backwards 06/19/09
Check internal print patterns if ok replace ccd 06/19/09
Line current was cut - run fax SP5-104 06/19/09
Line current was cut - check the phone line connection/connector 06/19/09
Duplex unit fan error - Replace duplex fan M29 &/or M30. 06/22/09
Key Counter Adapter A installation - White 13 pin harness goes to CN 254 of IOB 1 06/22/09
Mis-stapling one side - Clean or replace staple head 06/22/09
Black mechanical counter error - check connection to counter (option) 06/22/09
Black mechanical counter error - replace counter (option) 06/22/09
Black mechanical counter error - turn off SP5-987 for optional mechanical counter 06/22/09
Replace Relay roller spring clutch (D0391166) 06/22/09
Fusing error - Refer to TSB 023 06/22/09
Prints slow. User tools, print features, system, memory usage, set as font priority. 06/22/09
Relay sensor off -- clean or replace interval sensor 06/22/09
Paper exit sensor jam - Replace wiring harness part # B2475418.. 06/22/09
Check Rail is not bent and mounted tightly. 06/22/09
Isolate machine, remove all options and check door switches for continuity 06/22/09
Main Exit Sensor lag--clean replace main exit sensor 06/22/09
Developer fill error K - Developer bottle not set correctly 06/22/09
Developer fill error K - SP 3814-1 not run when dev was installed 06/22/09
Developer fill error M - SP 3814-1 not run when dev was installed 06/22/09
Developer fill error M - Developer in bottle clogged, no flow 06/22/09
Developer fill error M - Developer bottle not set correctly 06/22/09
Developer fill error C - Developer bottle not set correctly 06/22/09
Developer fill error C - Developer in bottle clogged, no flow 06/22/09
Developer fill error C - SP3814-1 not run when dev was innstalled 06/22/09
Developer fill error Y - SP3814-1 not run when dev was innstalled 06/22/09
Developer fill error Y - Developer bottle not set correctly 06/22/09
Developer fill error Y - Developer clogged in bottle, no flow 06/22/09
TD sensor error (VT High) K - TD sensor defective, replace PCU. Must be done as set. 06/22/09
TD sensor error (VT High) K - TD sensor harness or connection damaged 06/22/09
TD sensor error (VT High) M - TD sensor harness or connection damaged 06/22/09
TD sensor error (VT High) M - TD sensor defective, replace PCU. Must be done as set. 06/22/09
Solution Text Updated
TD sensor error (VT High) C - TD sensor defective, replace PCU. Must be done as set. 06/22/09
TD sensor error (VT High) C - TD sensor harness or connections damaged 06/22/09
TD sensor error (VT High) Y - TD sensor harness or connections damaged 06/22/09
TD sensor error (VT High) Y - TD sensor defective, replace PCU. Must be done as set 06/22/09
TD sensor error (VT low) K - TD sensor defective, replace PCU. Must be done as set 06/22/09
TD sensor error (VT low) K - TD sensor harness or connection damaged 06/22/09
TD sensor error (VT low) M - TD sensor harness or connection damaged 06/22/09
TD sensor error (VT low) M - TD sensor defective, replace PCU. must be done as a set 06/22/09
TD sensor error (VT low) C - TD sensor defective, replace PCU. must be done as a set 06/22/09
TD sensor error (VT low) C - TD sensor harness and connector damaged 06/22/09
TD sensor error (VT low) Y - TD sensor harness and connector damaged 06/22/09
TD sensor error (VT low) Y - TD sensor defective, replace PCU. Must be done as a set. 06/22/09
TD sensor adjustment error K - TD sensor defective, replace PCU. Must be done as a set. 06/22/09
TD sensor adjustment error K - TD sensor harness or connection damaged 06/22/09
TD sensor adjustment error M - TD sensor harness or connection damaged 06/22/09
TD sensor adjustment error M - TD sensor defective, replace PCU. Must be done as a aset. 06/22/09
TD sensor adjustment error C - TD sensor defective, replace PCU. Must be done as a aset. 06/22/09
TD sensor adjustment error C - TD sensor harness or connections damaged. 06/22/09
TD sensor adjustment error Y - TD sensor harness or connections damaged. 06/22/09
TD sensor adjustment error Y - TD sensor defective, replace PCU. Must be done as a set. 06/22/09
Drum motor error K - Drum motor defective 06/22/09
Drum motor error K - Drum motor bound, blocked 06/22/09
Drum motor error K - check harness and connections 06/22/09
Drum motor error M - check harness and connections 06/22/09
Drum motor error M - Drum motor defective 06/22/09
Drum motor error M - Drum motor bound, blocked 06/22/09
Drum motor error C - Drum motor bound, blocked 06/22/09
Drum motor error C - Drum motor defective 06/22/09
Drum motor error C - check harness and connections 06/22/09
Drum motor error Y - check harness and connections 06/22/09
Drum motor error Y - Drum motor bound, blocked 06/22/09
Drum motor error Y - Drum motor defective 06/22/09
ID sensor error, Calibration - Check ID sensor harness and connections 06/22/09
ID sensor error, Calibration - ID sensor defective 06/22/09
Solution Text Updated
ID sensor error, Calibration - ID sensor dirty 06/22/09
ID sensor error, Calibration - check ITB connections 06/22/09
ID sensor error, Development K - CQ issue, to dark or light 06/22/09
ID sensor error, Development K - LD unit defective 06/22/09
ID sensor error, Development K - Potential sensor defective 06/22/09
ID sensor error, Development K - ITB for seperation abnormal 06/22/09
ID sensor error, Development K - Transfer power pack defective 06/22/09
ID sensor error, Development M - Transfer power pack defective 06/22/09
ID sensor error, Development M - ITB seperation abnormal 06/22/09
ID sensor error, Development M - LD unit defective 06/22/09
ID sensor error, Development M - Potential sensor defective 06/22/09
ID sensor error, Development M - CQ issue, to dark or light 06/22/09
ID sensor error, Development C - CQ issue, to dark or light 06/22/09
ID sensor error, Development C - Potential sensor defective 06/22/09
ID sensor error, Development C - LD unit defective 06/22/09
ID sensor error, Development C - ITB seperation abnormal 06/22/09
ID sensor error, Development C - Transfer power pack defective 06/22/09
ID sensor error, Development Y - Transfer power pack defective 06/22/09
ID sensor error, Development Y - ITB seperation abnormal 06/22/09
ID sensor error, Development Y - LD unit defective 06/22/09
ID sensor error, Development Y - Potential sensor defective 06/22/09
ID sensor error, Development Y - CQ issue, to dark or light 06/22/09
Custom size ON/Off Set SP5112 to 0 for off ,1 for on. 06/22/09
Monitor error - Reseat or replace controller memory DIMM 06/22/09
Replace laser diode unit. 06/22/09
Finisher upper tray error - unglued mylar in exit guide plate 06/22/09
To Progarm User codes - See B064 TSB 87 for detailed instructions. 06/22/09
Drum wrap jam - Refer to section 8.6 Detach voltage adjustment 06/22/09
Drum wrap jam - Refer to TSBs 22 / 19 06/22/09
Drum wraps - Refer to TSB 022 06/22/09
Replace spring on shift idler rollers FSM page 6-90 06/22/09
Check harness for pinched wires under front removable cover 06/22/09
Fusing exit sensor late - Inspect exit guide rollers 06/22/09
Reset supply counter: UT > SYS settings > supply counter > reset 06/22/09
Solution Text Updated
Perform shading test: Menu > # > 1934 > machine test > shading test > add blank sheet 06/22/09
Registration Sensor does not turn ON - Re-form/replace A2 plate above relay sensor 06/23/09
Registration Sensor does not turn ON - try SP1-003 buckle adjustment 06/23/09
Registration Sensor does not turn ON - replace paper feed tires 06/23/09
Registration Sensor does not turn ON - check paper condition and stacking 06/23/09
Undefined error - reconnected bridge unit sensor harness 06/23/09
Undefined error - reload software 06/23/09
Undefined error - reformat HDD 06/23/09
Duplex dog ears - check for bridge unit guides #D3864674, Qty 2, page 1-36 of FSM 06/23/09
Number of rings to answer - fax SP2-103-007, Parameter 6, input value for # of rings wanted (default is 1) 06/24/09
NVRAM self-diagnostic error: Swap over NVRAM from old controller 06/24/09
Diagonal white void lines - replace dev clutch for failed color 06/24/09
Two tray finisher jogger error - check/clean/replace jogger HP sensor 06/24/09
Two tray finisher jogger error - check for mechanical binds in jogger 06/24/09
Two tray finisher staple hammer error - check for jammed staples 06/24/09
Two tray finisher staple hammer error - replace stapler motor 06/24/09
Two tray finisher stack feed out motor error - check/clean/replace stack feedout HP sensor 06/24/09
As per Operator Manual - Open rear of machine. 06/24/09
High voltage power output error: Refer to TSB bulletin #11 06/24/09
Stopping Fax Tx: Down> Commands> Cancel> Ok. 06/24/09
Set NCU Parameter CC=017 06/24/09
Set User Parameter Switch 02 Bit 4, 1=On, 0=Off 06/24/09
Solution Text Updated
Fuser error: Reset code= Clear/Stop 107 Color Start> Maintenance> Engine Maintenance> SC Fuser Reset 06/24/09
Toner collection motor sensor error - Replace paper feed board 06/25/09
Toner collection motor sensor error - Toner collection motor defective 06/25/09
Toner collection motor sensor error - Too much load on drive mechanism 06/25/09
Toner collection motor sensor error - Toner collection motor sensor dirty or defective 06/25/09
Main scan magnification adjustment is SP 290-001 06/25/09
False waste toner bottle full - Replace toner overflow sensor 06/25/09
False waste toner bottle full - Excessive load on waste toner collection coil 06/25/09
False waste toner bottle full - Replace torque limiter on waste toner collection coil 06/25/09
Developer motor lock error- check motor gears 06/25/09
Developer motor lock error - Developer motor defective 06/25/09
Developer motor lock error - Developer unit over full, bound drive 06/25/09
Skew sensor does not turn OFF - SP6-007-013 to check Skew Sensor (FSM is wrong) 06/25/09
Drum binding Replace Drum bearing and shaft 06/25/09
Ready & red print key, format HDD's SP 5832. 06/25/09
Reports ON/OFF - Parameter switch 3, bit 0 =1 for memory, bit 5= 1 for Immediate 06/25/09
Fatal kernel error: VM card option needs total of 1Gig of memory installed (2x512mb DIMMS) 06/25/09
Refer to TSB D052-007 for assistance 06/25/09
Set SP 5113 to 1 to enable external counter 06/29/09
Adjust SP 2209 to increase toner add a lower value adds more 06/29/09
lube bushings in transport assembly 06/30/09
Log in (WIM) with a user code as the user name, with no password. 06/30/09
Self-diagnostic error Optional RAM: Reset memory DIMM 06/30/09
Can not remove toner bottle. Sp-mode 5804 97 or 98 for upper and lower toner bottle cap motor. 07/02/09
ID sensor error--clean replace ID sensor 07/02/09
WIM into MFP and enable PC control. 07/02/09
Unable to print can ping - Suggest to wim into mfp and turn on PC control. 07/02/09
Heat roller thermistor error. Refer to TSB B132 - 82 07/02/09
What is the correct RAM capacity? 1,384MB standard / 128MB comes with printer / scanner kit 07/02/09
Change ethernet speed is found in user tools/system settings/interface settings. 07/02/09
User code programming - Please refer to TSB B140-087 07/02/09
ADF feed in jams. Check or replace feed in plastic covers on ADF. 07/02/09
795-1 master to slave board error- check slave board connectors on perfect binder 07/02/09
Replace Drum Motor and timing belt. 07/02/09
Finisher entrance sensor jam. If more than million punches replace punch unit. 07/02/09
Solution Text Updated
To activate Print/Scan option set sp5985-1 & 5985-2 to 1 and reboot. 07/02/09
All file stay in memory. fax sp 6105 to print all faxes 07/02/09
All file stay in memory. Check fax reception settings set to print and not store. 07/02/09
ADF feed in jams. Check or replace feed in plastic covers on ADF. 07/02/09
Pressure plate error. Suggest to check pressure plate home position sensor. 07/02/09
Image shift to Op side - Place washer under front left corner (paper exit corner). Image shift to Non-op 07/02/09
side - Put washer under front right corner (paper feed corner). Use 1.5mm to 2mm washer. Field Fix
Not adding or calling for ink. Perform ink detect sensor calibration. Issue resolved. 07/02/09
Parallelogram only - perform adj pg 3-90 in FSM 07/02/09
Developer fill failed - Make sure machine is fully warmed up. 07/02/09
Developer fill failed - Inspect dv unit for any developer remaining on TD sensor. 07/02/09
Fatel kernal error - Controller - replace nvram 07/02/09
Log in as supervisor. User tools, system settings, administrator tools, program/change admin. 07/02/09
Tray 1 feed error - Check for broken or disconnected return spring for pick up solenoid. 07/02/09
To modify an existing fax cover page, go to C:\Documents and Settings\All Users\Documents\LAN-Fax 07/02/09
Utilities\CoverSheet edit any one of the 3 samples available and save with a new file name
Fails TD intialization. Reinstall toner hopper. Lock in t/b assy. Close front cover, Complete developer setup 07/02/09
SP 3811
All file stay in memory. Check fax reception settings set to print and not store. 07/02/09
Print scan option not recognized after updating system firmware to V1.09 This will happen if one of the 07/02/09
new firmwares is not updated. Update all latest firmware.
Printer Scanner option missng after updating System V 1.09 firmware - Updating all firmware will repair 07/02/09
the missing Print scan options
Fails developer fill - Perform sp5804-99 to 102 to manually fill the developer units. 07/02/09
Net file error - Reformat HDD with SP 5832-11 07/02/09
SBU error - Check connections from LCT to Main unit, communication error 07/02/09
Adjust punch position - Sub-Scan use SP6-128 07/02/09
Adjust punch position - Main-Scan use SP6-129 07/02/09
Can not calibrate? Replace Touch screen. 07/02/09
LDAP authentication access control - In SSP mode set SP 5401 - 06 through 046 to the desired settings 07/02/09
Message, Incompatable USB device connected. Set Scanner SP 1013 to 1.. 07/02/09
All file stay in memory. fax sp 6105 to print all faxes 07/02/09
All file stay in memory. Check fax reception settings set to print and not store. 07/02/09
Unable to WIM into MFP - SP 5985-1 must be set to 1, 2 is for security 07/02/09
Fan motor control to prevent toner from clumping is sp-mode 2-972 07/02/09
To web into machine, set NIC and USB sp 5985-1 set to 1 from 2, 2 is for security 07/02/09
ADF feed in jams. Check or replace feed in plastic covers on ADF. 07/02/09
IP Hammermill Ultra Premium Photo Laser Coated gloss LT 8pt/180gsm is a recommended stock 07/06/09
How do I set the internal LCT paper size, Sp-mode 5959 07/06/09
2nd paper feed sensors lag (remains off)---swap out paper feed unit 07/06/09
Charge corona error. replace corona unit and enblock as set 07/06/09
Print and Scan settings and configuration. Suggest sp modes 5985 1 and 2 must be set to 1 and not 0 or 2 07/06/09
Able to ping not print or scan. Set 5985 1 and 2 to 1 and reboot 07/06/09
Cannot connect to dhcp server message displayed-Set SP5985-1 to 0 and reboot. 07/06/09
Z-fold mounting bracket part numbers - B660 4148 Coupling Bracket - Rear / B660 4149 Coupling Bracket 07/06/09
- Front.
Charge corona error. replace corona unit and enblock as set 07/06/09
Functional Problems - replace controller 07/06/09
Functional Problems - reload firmware 07/06/09
Functional Problems - see FSM page 7-21 for controller self checks 07/06/09
Charge corona error. replace corona unit and receptical as set 07/06/09
Charge corona error. replace corona unit and receptical as set 07/06/09
Charge corona leak - Replace Charge corona assembly 07/06/09
Fuser noise - replace fuser bearings 07/06/09
Can you retrieve a failed Email - not possible 07/07/09
FF in LED display - make sure service switches are set to off 07/07/09
Hot Folders cannot be run in service mode. 07/07/09
Solution Text Updated
Not possible to migrate a E7000 address book to a E7100. 07/07/09
If fiery sytem software will not load by crossover cable - try USB Flash tool. 07/07/09
Get system software from FTP://NSCDOM.com 07/07/09
You cannot limit number of copies per user and per user code. 07/07/09
Shift tray motor error. check lower and upper limit sensors 07/07/09
Relay jam - Check the relay guide plate on registration unit. 07/07/09
Charge AC output error - 01=Bk, 02=Yel, 03=Mag, 04=Cyan 07/07/09
Charge AC output error - replace Power Pack B/C 07/07/09
Charge AC output error - replace BCU 07/07/09
Charge AC output error - check effected PCU connector 07/07/09
Charge AC output error - replace effected PCU 07/07/09
EFI Fiery drivers for Mac OS X only 10.1- 10.4 available 07/07/09
Postscript option is needed 07/07/09
Fiery default password - password = Fiery.1 07/07/09
Fiery loading please wait - fiery to machine cable on backwards match labels on cable to proper 07/07/09
connections.
EB135 SMB error occurs when scanning via SMB to a Windows vista share folder. Suggest to load patch 07/07/09
1-VXUKA
EB135 fiery using CS3 on OSX10.5 image on second copy of a print is rotated 90 degrees. Suggest to load 07/07/09
patch 1-XAUIR and reboot fiery
EB135 fiery printing does not restart when paper movers from the left to the right in tandem tray. 07/07/09
Suggest to load patch 1-X2ID6 and reboot fiery.
EB135 fiery printing microsoft mail merge job with freeform feature crashes the EB135. Suggest to load 07/07/09
patch 1-W0M8W and reboot fiery.
EB135 fiery unwanted lwhite lines appear on the right side of the output when the customers postscript 07/07/09
file is down loaded to fiery. Suggest to load patch 1-WX6JN and reboot fiery.
EB135 fiery does not support remote desktop function 07/07/09
Address book error - do SP5-846-047 (initialize local address book) 07/07/09
Relay jam - Check the relay guide plate on registration unit. 07/07/09
You cannot limit number of copies per user and per user code. 07/07/09
Lan fax. Use M8 lan fax driver from web site 07/07/09
Relay jam - Check the relay guide plate on registration unit. 07/07/09
You cannot limit number of copies per user and per user code. 07/07/09
2 tray finisher tray 1 lift error - check/clean/replace upper stack height sensor 07/07/09
2 tray finisher tray 1 lift error - check for mechanical binds 07/07/09
Solution Text Updated
2 tray finisher stapler rotation motor error - check for mechanical binds 07/07/09
2 tray finisher stapler rotation motor error - replace rotation motor 07/07/09
2 tray finisher punch motor error - check/clean/replace punch HP sensor 07/07/09
2 tray finisher punch motor error - replace motor 07/07/09
2 tray finisher punch motor error - check for mechanical binds 07/07/09
2 tray finisher stapler motor error - check/clean/replace stapler HP sensor 07/07/09
2 tray finisher stapler motor error - check for mechanical binds 07/07/09
2 tray finisher stapler motor error - replace stapler motor 07/07/09
2 tray finisher exit guide plate motor error - check/clean/replace guide plate HP sensor 07/07/09
2 tray finisher exit guide plate motor error - replace exit guide plate motor 07/07/09
2 tray finisher tray 1 shift motor error - check/clean/replace tray 1 shift sensor 07/07/09
2 tray finisher tray 1 shift motor error - replace tray 1 shift motor 07/07/09
2 tray finisher tray 2 lift motor error - check for mechanical binds 07/07/09
2 tray finisher tray 2 lift motor error - replace lift motor 07/07/09
2 tray finisher tray 2 shift motor error - check/clean/replace tray 2 shift sensor 07/07/09
2 tray finisher tray 2 shift motor error - replace tray 2 shift motor 07/07/09
Booklet finisher transport motor error - replace transport motor 07/07/09
Booklet finisher transport motor error - check/clean/replace folder HP sensor 07/07/09
Booklet finisher paddle motor error - replace paddle motor 07/07/09
Booklet finisher paddle motor error - check/clean/replace paddle HP sensor 07/07/09
Booklet finisher stapler slide motor error - replace slide motor 07/07/09
Booklet finisher stapler slide motor error - check/clean/replace stapler HP sensor 07/07/09
Booklet finisher front jogger motor error - check mechanical operation 07/07/09
Booklet finisher front jogger motor error - check/clean/replace front jogger HP sensor 07/07/09
Booklet finisher rear jogger motor error - check mechanical operation 07/07/09
Booklet finisher rear jogger motor error - check/clean/replace rear jogger HP sensor 07/07/09
Booklet finisher stack tray exit motor error - replace stack exit motor 07/07/09
Booklet finisher stack tray exit motor error - check/clean/replace stack tray HP sensor 07/07/09
Booklet finisher stapler/folder motor error - replace stapler/folder motor 07/07/09
Booklet finisher stapler/folder motor error - check/clean/replace stapler HP sensor 07/07/09
Booklet finisher stapler/folder motor error - check/clean/replace folder-roller HP sensor 07/07/09
Booklet finisher lift motor error - check/clean/replace upper limit sensor 07/07/09
Booklet finisher lift motor error - check/clean/replace paper height sensor 07/07/09
Booklet finisher backup data error - check insertion of or replace finisher EEPROM 07/07/09
Solution Text Updated
Booklet finisher punch unit controller error - check insertion of or replace punch unit controller EEPROM 07/07/09
Booklet finisher punch unit sensor error 1 - check/clean/replace paper edge and size sensors 07/07/09
Booklet finisher punch unit registration motor error - check/clean/replace home position sensor 07/07/09
Booklet finisher punch unit registration motor error - replace registration motor 07/07/09
Booklet finisher punch unit punch motor error - replace punch motor 07/07/09
Booklet finisher punch unit punch motor error - check/clean/replace HP sensor 07/07/09
Controller boot load error - update controller system ROM 07/07/09
Controller boot load error - use authorized SD card for booting 07/07/09
Watch dog error - replace controller 07/07/09
Watch dog error - reload software 07/07/09
Process error - reload firmware 07/07/09
Process error - replace controller 07/07/09
Process error - replace memory DIMM 07/07/09
Fiery does not recover after misfeed - Install patch 1 - ZPVPD - TSB G178 - 003 07/07/09
Jam recovery error message does not clear from screen after recovery - Install patch 1 - ZPVPD - TSB 07/07/09
G178 - 003
Engine prints out incorrect data with only yellow (should be black) - Install patch 1 - ZPVPD - TSB G178 - 07/07/09
003
Defective registration clutch 07/08/09
LD HP sensor does not turn ON (BK only) - check flat cable tension to black laser unit [too tight] 07/08/09
LD HP sensor does not turn ON (BK only) - check/clean/replace HP sensor 07/08/09
LD HP sensor does not turn ON (BK only) - reseat CN 220 on BCU 07/08/09
LD HP sensor does not turn OFF (BK only) - Check the sensor actuator position of the LD positioning 07/08/09
motor
LD HP sensor does not turn OFF (BK only) - replace the LD positioning motor 07/08/09
LD HP sensor does not turn OFF (BK only) - clean/replace the LD HP Sensor 07/08/09
LD HP sensor does not turn OFF (BK only) - check/replace PSU 07/08/09
LD HP sensor does not turn OFF (BK only) - fuse 91 on power supply open 07/08/09
Explained how to use user tools and change settings 07/08/09
Parameter settings - User Tools, Fax Features, Administrator Tools, Parameter Settings 07/08/09
Admin password lost - Login as supervisor, access system settings, admin tools, chamge/set admin to 07/08/09
change admin password
Can't WIM into machine - clear NIC with SP5-801-10 and 11 07/08/09
Check Exit sensor using SP 5803-10 07/08/09
Solution Text Updated
SBU-IPU comm error on CF model - check connection on scanner unit 07/08/09
SBU-IPU comm error on CF model - replace SBU 07/08/09
SBU-IPU comm error on CF model - replace IPU 07/08/09
SBU-IPU comm error on CF model - check for external electrical noise 07/08/09
Booklet finisher punch unit sensor error 2 - check/clean/replace sensor 07/08/09
Set SP 5-912-001 to 0 to disable PCU alarm 07/09/09
Network file error: Execute Sp 5-832-011 07/09/09
Network file error: Defective hard drive 07/09/09
ASIC error - replace controller board 07/09/09
HDD error - check connections between HDD and controller 07/09/09
HDD error - replace HDD 07/09/09
HDD error - replace controller 07/09/09
HDD error - format with SP5-832 07/09/09
NIB error - replace controller 07/09/09
NIB error - try SP5-801 NCS clear 07/09/09
NVRAM error - check NVRAM insertion on board 07/09/09
NVRAM error - replace NVRAM 07/09/09
NVRAM error - replace controller board 07/09/09
RTC error - turn MSW off and on 07/09/09
RTC error - replace RTC battery 07/09/09
Flash ROM error - replace controller 07/09/09
Engine I/F ASIC error - replace motherboard 07/09/09
Optional RAM error - replace RAM 07/09/09
Network Interface error - replace controller 07/09/09
IEEE1394 error - replace controller 07/09/09
Wireless card not detected - check connection of card 07/09/09
Wireless LAN not detected - check connection 07/09/09
Wireless LAN not detected - replace wireless card 07/09/09
Wireless LAN card error - replace wireless card 07/09/09
Wireless LAN card error - check connection 07/09/09
Wirelss LAN card error - replace card 07/09/09
USB interface error - replace USB board 07/09/09
HDD error - initialize HDD with SP5-832 07/09/09
HDD error - replace HDD 07/09/09
Solution Text Updated
HDD reboot error - replace HDD 07/09/09
HDD reboot error - format with SP5-832 07/09/09
HDD read error - format with SP5-832 07/09/09
HDD read error - replace HDD 07/09/09
HDD CRC error - format with SP5-832 07/09/09
HDD CRC error - replace HDD 07/09/09
HDD access error - format with SP5-832 07/09/09
HDD access error - replace HDD 07/09/09
SD card authentication error - replace SD card 07/09/09
SD card error - reinstall the SD card 07/09/09
SD card access error - replace the SD card 07/09/09
SD card access error - format the SD card on your PC and reload firmware 07/09/09
Address book error - Initialize address book with SP5-846-050 07/09/09
Address book error - replace HDD 07/09/09
HDD mail data error - format HDD with SP5-832 07/09/09
HDD mail data error - replace HDD 07/09/09
HDD mail transfer error - format HDD with SP%-832 07/09/09
HDD mail transfer error - replace HDD 07/09/09
Delete all error HDD - replace HDD 07/09/09
Delete all error HDD - format with SP5-832 07/09/09
Delete all error 2 - turn MSW off/on and try again 07/09/09
Log data error - format HDD with SP5-832 07/09/09
Log data error - replace HDD 07/09/09
Log data error - replace SD card 07/09/09
Log data error - replace NVRAM 07/09/09
Electrical counter error - replace NVRAM 07/09/09
Electrical counter error - replace controller 07/09/09
Printer app error - reload firmware 07/09/09
Printer app error - check for memory shortage on optional RAM 07/09/09
Printer Font error - check correct data is on SD card 07/09/09
Software error - reload engine and controller firmware 07/09/09
Software error - replace controller 07/09/09
Software error - insufficient memory 07/09/09
Software error - reload firmware 07/09/09
Solution Text Updated
Undefined error - reload firmware 07/09/09
BCU error - check DIP switch settings (see table page 5-109 of FSM) 07/09/09
Application start error - reload firmware 07/09/09
Application start error - replace controller 07/09/09
Application start error - check connections of ROM, RAM, SD card 07/09/09
Standby Low Temp Error: Defective Power Supply 07/09/09
Standby Low Temp Error: Defective Thermistor 07/09/09
Standby Low Temp Error: Reset SC code using SP 5810, After selecting "1" hold Halftone key and press the 07/09/09
OK key
Software error- save NVRAM, clear memory and reload NVRAM. 07/10/09
Stapler motor error Clean and inspect stapler unit 07/10/09
Stapler exit error Clean and inspect stapler exit sensor 07/10/09
IH inverter current error - replace IH coil (#D0294325) check across T1/T2 on inverter board for continuity 07/10/09
Check harness for conn 201 on finisher main pcb for pinch 07/14/09
Scan to E-mail/Folder missing: RPCS copier only supports twain scanning 07/16/09
Mechanical counter error: SP 5987 set to 0 07/16/09
SR 842- Proof tray exit sensor jam - exit sensor defective 07/16/09
Supervisor/Admin passwords are lost-Replace NVRAM. 07/16/09
Fusing Lamp Error - SP 1907 fusing idling - enable 07/16/09
Nip-In sensor(interval sensor) late- replace sensor. 07/16/09
Check the output supply voltage 5VDC of the CNB pcb to the finisher.If no good, suggest CND pcb. 07/16/09
Printer button does not fit MFP. Cut (t) tabs in printer button to fit. 07/16/09
To use interface type A - set sp5113 to key card down and set for external charge management. 07/16/09
Twain scan no working - application not seeing the device, do SP5-801-9 for scanner apps 07/20/09
Side to side - tray side guides not meeting in center, reset white pulley in center 07/20/09
Firmware types - Use D009 firmware for MS models, D011 firmware for CS models 07/20/09
1-2 sided copy registration off - adjust auto margin in UT, copy features, edit 07/20/09
New controller with old NVRAM - execute SP5-870-003 to initialize certicate, can take 2 to 4 hours 07/20/09
Charge roller bias leak -execute SP5-801-2 if pcu replace does not resolve 07/20/09
ACC for printer is missing - ACC for printer is not available with Fiery connected 07/20/09
ACC for printer is missing - Make sure SP 5193 is set to 0 with no Fiery connected 07/20/09
Engine start up error. Check main power supply, cn 409 for 5volts 07/20/09
12 x 18 sets fold shift after first set - Turn Fold Delay off 07/20/09
How to Enable USB Option - Set Scanner SP 1013-1 to 1 07/20/09
Fatal kernel error - format HDD with SP 5-832 (backup address book 1st) 07/20/09
Error Code 12005 - UTools, System Settings, Admin, Extended Security and set @ Remote to Do Not 07/20/09
Prohibit
Add toner will not clear - set SP3-045 to not detect, reboot machine then change back to detect= forces 07/20/09
to look at the info on toner bottle chip again
Solution Text Updated
E5100 install - set SP5-193-001 to "1" and SP5-985 to "1" 07/20/09
No email address - program admin email address in file transfer settings 07/20/09
Cannot print wired - check if wireless is enabled under interface settings in user tools 07/20/09
waste toner error - clean waste toner tube 07/20/09
waste toner error - clean waste toner sensor 07/20/09
waste toner error - check waste toner drive system 07/20/09
SR 970- Exit guide motor sensor error- replace exit guide. 07/20/09
Exit guide motor error, check motor & sensor.. 07/20/09
If the machine displays Sc 621-611-or SC 490 Install power filter 07/20/09
Lower values in SP 3531 anf run 3820 for pro con 07/20/09
See PSG for accessory order of install. 07/20/09
Magenta TD sensor low - check TD sensor connections 07/20/09
Magenta TD sensor low - check connector (RJ45 Type) 07/20/09
Magenta TD sensor low - replace defective PCU 07/20/09
Magenta TD sensor low - check for overtoned condition 07/20/09
Black TD sensor low - check TD sensor connections 07/20/09
Black TD sensor low - check for overtoned condtion 07/20/09
Black TD sensor low - replace PCU 07/20/09
Black TD sensor low - check RJ45 connector on rear frame 07/20/09
Cyan TD sensor low - check TD sensor connections 07/20/09
Cyan TD sensor low - check for overtoned condition 07/20/09
Cyan TD sensor low - check RJ45 connector on rear frame 07/20/09
Cyan TD sensor low - replace PCU 07/20/09
Yellow TD sensor low - check for overtoned condtion 07/20/09
Yellow TD sensor low - replace PCU 07/20/09
Yellow TD sensor low - check TD sensor connections 07/20/09
Yellow TD sensor low - check RJ45 connector on rear frame 07/20/09
See Publication Bulletin 052 Reissure for machine spec's. 07/20/09
EC#08 DSE Timeout error - Inspect controller (CExxx) connections 07/20/09
Low use machine - Run 1000 sheets or more full page image single color 07/20/09
At installation ( Reseat all connectors on the controller ) 07/20/09
Web runs out - Replace web assembly - Inspect Fusing cleaning roller 07/20/09
How to reset Key Op code - use SP7-810 to delete KEY OP CODE 07/21/09
Solution Text Updated
MAC printing incorrect - needs PS3 Type C4500 EDP# 413062 07/21/09
Not printing - replace controller board for bad NIB 07/21/09
Can not duplex with bypass tray 07/21/09
SBU auto adjust error - replace SBU 07/21/09
SBU auto adjust error - replace SIB 07/21/09
SBU auto adjust error - replace BICU 07/21/09
SBU auto adjust error - check connections between lamp and SIB / SBU 07/21/09
SBU auto adjust error - clean optics and white plate 07/21/09
SBU auto adjust error - replace exposure lamp if burned out 07/21/09
Registration sensor (lag): Paper size set incorrectly 07/21/09
Netfile Function error - replace HDD (backup address book 1st ) 07/21/09
Type 6100D Toner 07/21/09
Stored print locks up. Stored Print does not delete jobs after they are printed, so you can print multiple 07/24/09
copies over an extended period of time. However, it may become necessary to delete saved jobs.
Fonts not printing correctly - User tools select memory usage for font priority. 07/24/09
To turn off @ remote service sp 5816-1 select 0 and reboot. 07/24/09
Adjust the gap between the fusing belt strippers and fusing belt (D014/D015 FSM page 3-102) 07/24/09
Importing address book. Check CSV file format matches copier CSV file. 07/24/09
Reformat or replace HDD 07/24/09
When printing black and white document PDF MFP counts job as all color. Possible issue with the way the 07/24/09
job was created. Duplicate issue in microsoft word to confirm.
Feed Out Belt motor error - inspect Feed out belt motor connections 07/24/09
PTR Timing Sensor Jam - Check PTR roller support pressure spring 07/24/09
Please wait fuser up to temp - reseat fax option 07/24/09
Please wait fuser up to temp - reseat HDD connections 07/24/09
Please wait fuser up to temp - replace HDD 07/24/09
USB option install use Scanner SP1-013 07/24/09
Colors misaligned - run SP2-111-003 (C) and then SP2-111(A) 07/24/09
Colors misaligned - check all 4 toner densities 07/24/09
Colors misaligned - replace ITB 07/24/09
Independent supplier message - set SP5-051 from 1 to a 0 and reboot machine 07/24/09
Fonts not printing correctly - User tools select memory usage for font priority. 07/24/09
No Tx memory mode but will in on-hook mode - Set user parameter switch 22 bit 0 to 0. 07/24/09
Shift tray exit motor error - Exit feeler bracket out of position 07/24/09
Fiery says now loading please wait. Reseat all memory dimms, gigabit card and reboot copier. 07/24/09
Machine Serial number error -Replace VBCU board 07/24/09
ID sensor error - Dev start voltage M - Poor toner density 07/24/09
ID sensor error - Dev start voltage M - LD unit defective 07/24/09
ID sensor error - Dev start voltage M - Potential sensor defective 07/24/09
ID sensor error - Dev start voltage M - Transfer power pack defective 07/24/09
ID sensor error - Dev start voltage C - Transfer power pack defective 07/24/09
ID sensor error - Dev start voltage C - LD unit defective 07/24/09
ID sensor error - Dev start voltage C - Potential sensor defective 07/24/09
ID sensor error - Dev start voltage C - Poor toner density 07/24/09
ID sensor error - Dev start voltage Y - Poor toner density 07/24/09
ID sensor error - Dev start voltage Y - Potential sensor defective 07/24/09
ID sensor error - Dev start voltage Y - LD unit defective 07/24/09
ID sensor error - Dev start voltage Y - Transfer power pack defective 07/24/09
LED / VSG adjustment error - ID sensor dirty 07/24/09
LED / VSG adjustment error - ID sensor defective 07/24/09
Potential sensor error - Vd adjustment K - sensor dirty 07/24/09
Potential sensor error - Vd adjustment K - sensor defective 07/24/09
Potential sensor error - Vd adjustment K - sensor harness or connection broken 07/24/09
Potential sensor error - Vd adjustment K - Drum unit harness or connection broken 07/24/09
Potential sensor error - Vd adjustment K - Development power pack defective 07/24/09
Potential sensor error - Vd adjustment K - VBCU defective 07/24/09
Potential sensor error - Vd adjustment M - VBCU defective 07/24/09
Potential sensor error - Vd adjustment M - Development power pack defective 07/24/09
Potential sensor error - Vd adjustment M - Drum unit harness or connections broken 07/24/09
Potential sensor error - Vd adjustment M - Sensor harness or connections broken 07/24/09
Potential sensor error - Vd adjustment M - Sensor dirty 07/24/09
Potential sensor error - Vd adjustment M - Sensor defective 07/24/09
Solution Text Updated
Potential sensor error - Vd adjustment C - Sensor defective 07/24/09
Potential sensor error - Vd adjustment C - Sensor dirty 07/24/09
Potential sensor error - Vd adjustment C - Sensor harness or connections broken 07/24/09
Potential sensor error - Vd adjustment C - Drum unitr harness or connections broken 07/24/09
Potential sensor error - Vd adjustment C - Development power pack defective 07/24/09
Potential sensor error - Vd adjustment C - VBCU defective 07/24/09
Potential sensor error - Vd adjustment Y - VBCU defective 07/24/09
Potential sensor error - Vd adjustment Y - Development power pack defective 07/24/09
Potential sensor error - Vd adjustment Y - Drum unit harness or connections broken 07/24/09
Potential sensor error - Vd adjustment Y - Sensor harness or connections broken 07/24/09
Potential sensor error - Vd adjustment Y - Sensor Defective 07/24/09
Potential sensor error - Vd adjustment Y - Sensor Dirty 07/24/09
Potential sensor error - Vl adjustment k - LD unit Dirty 07/24/09
Potential sensor error - Vl adjustment k - Drum worn 07/24/09
Potential sensor error - Vl adjustment k - Poor drum ground 07/24/09
Potential sensor error - Vl adjustment M - Poor drum ground 07/24/09
Potential sensor error - Vl adjustment M - LD unit dirty 07/24/09
Potential sensor error - Vl adjustment M - Drum worn 07/24/09
Potential sensor error - Vl adjustment C - Drum worn 07/24/09
Potential sensor error - Vl adjustment C - LD unit dirty 07/24/09
Potential sensor error - Vl adjustment C - Poor drum ground 07/24/09
Potential sensor error - Vl adjustment Y - Poor drum ground 07/24/09
Potential sensor error - Vl adjustment Y - LD unit dirty 07/24/09
Potential sensor error - Vl adjustment Y - Drum worn 07/24/09
Potential sensor error - Vr K - Potential sensor dirty 07/24/09
Potential sensor error - Vr K - Potential sensor defective 07/24/09
Potential sensor error - Vr K - Charge roller defective 07/24/09
Potential sensor error - Vr K - Charge power pack defective 07/24/09
Potential sensor error - Vr K - OPC defective 07/24/09
Potential sensor error - Vr M - OPC defective 07/24/09
Potential sensor error - Vr M - Charge power pack defective 07/24/09
Potential sensor error - Vr M - Charge roller defective 07/24/09
Potential sensor error - Vr M - Potential sensor defective 07/24/09
Potential sensor error - Vr M - Potential sensor dirty 07/24/09
Solution Text Updated
Potential sensor error - Vr C - Potential sensor dirty 07/24/09
Potential sensor error - Vr C - Potential sensor defective 07/24/09
Potential sensor error - Vr C - Charge roller defective 07/24/09
Potential sensor error - Vr C - Charge power pack defective 07/24/09
Potential sensor error - Vr C - OPC defective 07/24/09
Potential sensor error - Vr Y - OPC defective 07/24/09
Potential sensor error - Vr Y - Charge power pack defective 07/24/09
Potential sensor error - Vr Y - Charge roller defective 07/24/09
Potential sensor error - Vr Y - Potential sensor defective 07/24/09
Potential sensor error - Vr Y - Potential sensor dirty 07/24/09
Potential sensor error - Vd K - Potential sensor dirty 07/24/09
Potential sensor error - Vd K - Potential sensor defective 07/24/09
Potential sensor error - Vd K - Charge roller defective 07/24/09
Potential sensor error - Vd K - Charge power pack defective 07/24/09
Potential sensor error - Vd K - OPC defective 07/24/09
Potential sensor error - Vd M - OPC defective 07/24/09
Potential sensor error - Vd M - Charge power pack defective 07/24/09
Potential sensor error - Vd M - Charge roller defective 07/24/09
Potential sensor error - Vd M - Potential sensor defective 07/24/09
Potential sensor error - Vd M - Potential sensor dirty 07/24/09
Potential sensor error - Vd C - Potential sensor dirty 07/24/09
Potential sensor error - Vd C - Potential sensor defective 07/24/09
Potential sensor error - Vd C - Charge roller defective 07/24/09
Potential sensor error - Vd C - Charge power pack defective 07/24/09
Potential sensor error - Vd C - OPC defective 07/24/09
Potential sensor error - Vd Y - OPC defective 07/24/09
Potential sensor error - Vd Y - Charge power pack defective 07/24/09
Potential sensor error - Vd Y - Charge roller defective 07/24/09
Potential sensor error - Vd Y - Potential sensor defective 07/24/09
Potential sensor error - Vd Y - Potential sensor dirty 07/24/09
Image transfer power pack error K - Transfer belt defective 07/24/09
Image transfer power pack error K - Transfer power pack defective 07/24/09
Image transfer power pack error K - Transfer harness damaged 07/24/09
Image transfer power pack error M - Transfer harness damaged 07/24/09
Solution Text Updated
Image transfer power pack error M - Transfer power pack defective 07/24/09
Image transfer power pack error M - Transfer belt defective 07/24/09
Image transfer power pack error C - Transfer belt defective 07/24/09
Image transfer power pack error C - Transfer power pack defective 07/24/09
Image transfer power pack error C - Transfer harness damaged 07/24/09
Image transfer power pack error Y - Transfer harness damaged 07/24/09
Image transfer power pack error Y - Transfer power pack defective 07/24/09
Image transfer power pack error Y - Transfer belt defective 07/24/09
Image transfer motor error - ITB motor defective 07/24/09
Image transfer motor error - ITB control board defective 07/24/09
Image transfer motor error - ITB bound / overloaded 07/24/09
Image transfer motor error - Encoder strip on edge of ITB damaged 07/24/09
ITB lift motor error - ITB lift sensor dirty, disconnected or defective 07/24/09
ITB lift motor error - ITB lift motor disconnected or defective 07/24/09
Image transfer roller position error - Transfer belt release lever down 07/24/09
Image transfer roller position error - Lift sensor defective 07/24/09
Image transfer roller position error - Lift sensor dirty or bad connection 07/24/09
Importing address book. Check CSV file format matches copier CSV file. 07/24/09
Tabs jam with GBC installed. Must install tab kit for GBC VR340023. 07/24/09
NCR paper - Use Relyco O Form 2 07/24/09
Refer to TSB 17R for Drum Motor Kit 07/24/09
Check CN208 for bent pins on finisher MPCB 07/24/09
Refer to PSG for paper types and settings 07/24/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Exit sensor jam - Replace one way bearing on inverter assy. 07/27/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
skewed staples-- adjust jogger position with sp 6102 for b830 07/27/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Solution Text Updated
Printer Font error - wrong SD card in slot 07/27/09
Printer Font error - replace Print/Scan SD card 07/27/09
Toner - Type 4500A EDP # 841346 (see TSB #012R) 07/27/09
Developer - p/n B2969640 07/27/09
Drum - p/n A2309510 07/27/09
ACC pattern incorrect - replace controller 07/27/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Set ACC / Gamas back to factory sp-5610 07/27/09
Purge old oil after installing Filter Mod. - Replace Oil blade 07/27/09
Punch hole motor jam, check for chad accumulation in conveyance unit. 07/27/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
PCL 6 driver will not duplex. Push down from server defaulted to off. 07/27/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
preset stamps not working --- make sure SP5227-1 is set to 0 07/27/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/27/09
name and password.
Dead machine - Does not fully initialize - Replace Low Voltage PSU 07/27/09
Toner refill detection ON - change SP5-051 to off 07/28/09
Set fusing unit - Set IOB dip switches 6-off 7-on 8-off 07/28/09
User codes for copying with fiery - Copying User Codes can be used 07/28/09
Transfer power pack output error - power pack harness damaged 07/28/09
Transfer power pack output error - power pack defective 07/28/09
Transfer power pack output error - SIOB defective 07/28/09
Transfer power pack output error - SIOB harness damaged 07/28/09
Paper transfer roller lift error - PTR HP sensor dirty or disconnected 07/28/09
Solution Text Updated
Paper transfer roller lift error - PTR HP sensor defective 07/28/09
Paper transfer roller lift error - PTR lift motor defective 07/28/09
Paper transfer roller lift error - PTR lift motor disconnected / harness damaged 07/28/09
Paper transfer motor error - PTR motor disconnected / harness damaged 07/28/09
Paper transfer motor error - PTR motor defective 07/28/09
Paper transfer motor error - PTR shaft locked, needs cleaning 07/28/09
Paper transfer motor error - ITB drive shaft locked, needs cleaning 07/28/09
Paper transfer motor error - DRB defective 07/28/09
Colors Misaligned - do SP2-111-003 (C) and then SP2-111-001 (A) 07/28/09
BR#45 F or R - replace HDD as set 07/28/09
Blank display and scanner lamp flashes: Replace power supply 07/28/09
ScanRouter Communication Port 3670, ScanRouter also uses ports 80 and 161. 07/29/09
Exit sensor does not turn ON - check/clean/replace exit sensor (below scanner unit) 07/29/09
Exit sensor does not turn ON - make sure interchange unit gate is working 07/29/09
Exit sensor does not turn ON - exit sensor harness gets damaged by scanner unit 07/29/09
How do I change the data for a stored file? FAQ answer ID 17086. 07/29/09
SC 966 with a SC 240 logged in history. Replaced Laser Diode, issue resolved. 07/29/09
Bicu to Finisher communication error - BICU defective 07/29/09
Registration jams - Check reg sensor 07/29/09
Bicu to Finisher communication error - Finisher board defective 07/29/09
Solution Text Updated
Bicu to Finisher communication error - check harness and connections 07/29/09
Fonts not printing correctly. Suggest user tools select memory usage for font priority. 07/29/09
Importing address book. Suggest to check CSV file format matches copier CSV file. 07/29/09
Print to docserver. Go to file- print- copies and pages- job log- job type- select docserver- and provide file 07/29/09
name and password.
installing Print Scan option set sp 5985 from 2 to 1 07/29/09
Smart Device monitor for admin V 8 displays device not supported. Set sp-mode 5985-001 and 002 to 1. 07/29/09
Smart Device monitor for admin V 8 displays device not supported. Set sp-mode 5985-1 and 2 set to 1. 07/29/09
To activate DOS feature, access user tools - system settings - admin tools - turn on auto erase memory 07/29/09
setting..
Error 401 or 403. Set Digest access authentication to up via Telnet. 07/29/09
Reg sensor does not turn OFF - check for slow paper movement over sensor 07/31/09
Reg sensor does not turn OFF - check for correct paper size settings 07/31/09
Web end not detected - Check web end actuator, can be broken when servicing the fuser. 08/04/09
How to keep scan data after scan - use scanner SP1-012 (User info release) and set to 0 08/04/09
Memory address error - replace BICU #D0295113 08/04/09
Mechanical counter error Reset counter connector 08/04/09
Print jobs not printing - make sure user authentication is not ON 08/05/09
Add toner will not clear - update System/Copy Firmware to 1.59 or later. 08/05/09
Add toner will not clear - replace NVRAM if any of SP3-101 9 thru 12 show negative values 08/05/09
Add toner will not clear - replace BICU and NVRAM 08/05/09
Add toner will not clear - check if toner hose is crimped restricting flow 08/05/09
Add toner will not clear - check for open covers, message is hidden by the add toner message 08/05/09
Reset Key Op Code using SP 7-810 08/05/09
How to enable stamp data - use SP5-853 08/05/09
Cooling fan motor lock - replace cooling fan (rear center of machine) 08/05/09
Replace Finisher board 08/05/09
Line position adj error - run SP2-015 forced toner all colors then SP2-111-C and A 08/05/09
Replace BICU board 08/05/09
Replace FCU Board 08/05/09
RAM Clear Fax Option: Fax SP 5-104 08/05/09
Self-diagnostic error, Clock Generator: Replace Controller Board 08/05/09
Enable network and USB: Set copier SP 5-985-1 & 2 to 1 08/05/09
IPU error: Replace BCU board 08/05/09
OPC Belt reset: MENU/SET 7 4 USE ARROW KEY, OPC BELT/ #1 RE-SET 08/05/09
A file with an unsupported format was received: A decoding error durring reception. The machine checks 08/05/09
only the description in the header of the e-mail, not the actual data in the e-mail: The received file was
not compressed using DCX or TI
Disable/Enable Confirmation Report using User Parameter Switch 03 Bits 0 & 5 08/05/09
Image missing from confirmation reprort: Press Down arrow to Fax Settings> Press Down arrow to Report 08/05/09
Settings> Select Always Prt Img. Feature Available with MEMORY TX ONLY.
scanner hp error -replace scanner motor and scanner board 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
DeskTopBinder V2 Lite and ScanRouter V2 Lite upgrades are downloadable from the Ricoh USA WWW 08/06/09
Site from the following links: DeskTopBinder or ScanRouter
SCAN ROUTER V2 LITE is no longer available on RICOH WEB SITE 07/29/09 08/06/09
Replace separation support pad part # B3011155.. 08/06/09
Solution Text Updated
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
Software error - Reload or update firmware 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
Paper Bank Comm error - check connections between machine and paper bank 08/06/09
Paper Bank Comm error - replace BCU 08/06/09
Paper Bank Comm error - replace paper bank board 08/06/09
BK-004 - back jogger motor cycle time out, replace connecting link part # VRC61041.. 08/06/09
Laser sync detect error - Refer to bulletin # 57 for improved reliability of imaging unit.. 08/06/09
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
Replace staper unit - Hammer motor defective 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
Charge wire cleaner error, Replace i/o board.. 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
Fusing unit installation error = reinstall Fusing unit 08/06/09
Fusing unit installation error = check/repair fuser connection(s) 08/06/09
Monitor error - replace controller board 08/06/09
To disable alarms during a service call - use SP5-816-002 to start or end 08/06/09
3rd paper feed sensors lag (remains off)---swap out, clean, pm, paper feed unit. 08/06/09
Solution Text Updated
Fusing lamp error - To keep the thermisters cleaner longer change the web timing, reduce SP 1902-2 & 08/06/09
increase SP 1902-3..
Can the file name be changed at the MFP prior to scanning - No, the file name can only be changed at the 08/06/09
destination
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
Fusing Thermistor Open -- Check replace center thermistor 08/06/09
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
Controller startup error - reseat memory dimms or replace 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
When installing an RT-43 on D065/D066 refer to the bulletin for parts standardization, Requires a new 08/06/09
main board..
Turn off V.8 Fax SP 1108-004, bit 2 to 0. 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
FACI Furniture and FACI Enabler will allow you to use Command Workstation from the Fiery 08/06/09
Set sp-2972 to 0. 08/06/09
Heat pipe exit sensor paper late jam - Replace one way bearings at rear of fuser.. 08/06/09
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
User code timer reset - user tools- sytem setting-timer settings-copier docserver autoreset timer change 08/06/09
as required.
N329396E Fuser Unit 1 Front-ENGINE 08/06/09
N329396F Fuser Unit 1 Rear-ENGINE 08/06/09
GBC not punching correctly. Refer to bulletin VR34-005 08/06/09
Sp-mode 7-810 clears key operator access code. 08/07/09
Toner reycle unit error - joint gear part # A2943480 defective 08/07/09
Refer to TSB# 15R 08/07/09
Meter fusing unit set signal at connector 210 pin A2 on the IOB 08/07/09
Solution Text Updated
E-7100 gets memory full error when printing. Manage HDD via Command Work Station. 08/07/09
ADF botom plate error - wiring harness for bottom plate h.p. sensor defective 08/07/09
Exhaust fan error, replace M13 part number AX65-0030. 08/07/09
Thermistor error Clean or replace thermistor 08/07/09
Thermistor error Clean or replace thermostats 08/07/09
Fusing error set Sp 3904-to 1 08/07/09
Number of rings until call is detected - fax SP2-103-7 (page 95 of B712 FSM) 08/07/09
Cannot print across network - if network error 103 check gateway address settings 08/07/09
Cannot print across network - telnet into the mfp, do show command & check if any ports are down 08/07/09
Cannot print across network - if new install of controller SP5-801-1, if old controller SP5-801 - 9/10/11 08/07/09
Polygon motor error 1 ON TIMEOUT: Defective duplex harness- shorted against frame 08/07/09
Set SP 3501-2 to 2 for better density control 08/07/09
Replace Gigabit NIC. 08/07/09
Drum motor error K - check front and rear insert of the pcu for shavings replace pcu- 08/07/09
TSB # B706 014. Also install the new bracket (B8304783) and shaft (B7064785) together as a set. 08/07/09
ADF transport belt motor error - Does not come on in output mode. Check harness and connections, 08/07/09
check @ cn 108 & 107 adf main pcb.
Cover interposer/PU5000 option not supported with postscript driver, EB135. 08/07/09
To view Accessories in driver - Enable bidirectional comunication in print driver. 08/07/09
Make sure harness is connected to lower left connector on finisher main pcb 08/07/09
with GBC - release tension on 1st set of idler rollers on aligner panels 08/11/09
with Configuration of mp5500 w/sr970(B701) and punch 3260(B702) - Remove punch chads. 08/11/09
check shift tray exit feeler 08/11/09
If in copy mode only. Try User Tool reset. 08/11/09
Check / tighten allen screw on registration drive pulley 08/11/09
Clean or replace the registration sensor 08/11/09
Message " replacement of pcu is now necessary" - Reset SP 7628-1.. 08/11/09
The System SW Part number is D380 7051 08/11/09
The E-7100 Media Pack Part number is D3806711 (User SW CD) 08/11/09
BK-211 Set too thick - Perform Thick Set Sensor adjustment.. 08/11/09
Set Sp 5-9894-001 to 2 to enable B/w and color print detection with coin box installed 08/11/09
Fusing lamp error 1 (hardware)- Check fuser roller for damage 08/11/09
Format HDD issue resolved 08/11/09
bate stamp set SP 5227-200 set to 1 08/11/09
Scanner SP 1012 - User info release set to 0 so when scanning, the user selections - Do not clear 08/11/09
immediately after sending
Zero cross error - Electrical noise on the power supply line, check wall voltage. 08/11/09
Zero cross error - Do SP5810 to cancel the SC fusing code 08/11/09
Jam when opening door on gbc - this is normal operation, a limitation that will not be corrected due to 08/11/09
limited communication with finisher..
Envelopes are considered unusable papers per the operators guide on page 49.. 08/11/09
To clear, press 143, then the clear button 3 times 08/11/09
Remove Paper from shift tray - Inspect docking pins and docking sensor 08/11/09
Reset WIM password sp 5828-074 and execute cycle copier 08/12/09
Machine Type Information error: Incorrect controller board installed 08/13/09
Machine Type Information error: Check SW 103 setting on SBCU 08/13/09
Replace FCU board 08/13/09
Right tray paper exit sensor ON jam: Replace sensor 08/13/09
Solution Text Updated
Replace one way bearings P/N B4773142 08/13/09
Address Book Data Error: Use SP 5-846-50 to clear address book 08/13/09
Key counter management does not work - Make sure user code authentication is disabled 08/14/09
Need optional memory board to print out counters and smc report. 08/14/09
Refer technician to tsc part inquiry 08/14/09
@ Remote is supported with fiery must use GX controller network card 08/14/09
Check supply hose on sub-hopper for obstruction, clumped toner.. 08/14/09
Fiery and Fax. Fax forwarding to email and folder is not supported in fiery is installed. 08/14/09
@ Remote is supported with fiery must use GX controller network card 08/14/09
Vacuum out the toner supply tubes and sub hopper TSB D016-012 08/14/09
Set User Parameter switch 4 bit 7 0=OFF 1=ON 08/14/09
How many fusing lamps in the B246/D052? B246 series has 3 fusing lamps and D052 series has 2 fusing 08/14/09
lamps.
Wireless error. WPA2 type wireless security not supported 08/14/09
Toner bottle unit error - Toner supply pump motor defective 08/14/09
Toner bottle unit error - Toner end sensor in the toner supply cylinder defective 08/14/09
Toner bottle unit error - Blockage in the toner supply tube 08/14/09
Toner bottle unit error - Agitator in the toner supply cylinder defective 08/14/09
Solution Text Updated
Toner bottle unit error - Toner supply cylinder agitator motor defective 08/14/09
Copy Connector Type 3260 (B328-11) 08/14/09
Pro 907EX series takes type 27 developer & Pro 1357EX toner.. 08/14/09
Fusing lamp error - Thermistor out of position 08/14/09
User codes not working. Turn off key counter management in user tools. 08/14/09
Disconnect HDD, then execute C/M 143, C3xs. 08/14/09
HDD Unit B234 6880 08/14/09
Machine won"t auto select 8.5x14 08/14/09
LIGHT/FADED IMAGE: Clean Toner Shield Glass 08/14/09
Drum Wrap - Perform detach voltage adjustments 08/14/09
E037 - DV unit set sensor actuator out of position 08/14/09
E311 - Check and or replace all 3 thermostats in Fusing Unit 08/14/09
@ Remote is supported with fiery must use GX controller network card 08/14/09
Heating Roller warm up error - Replace Thermopile 08/14/09
Heating Roller warm up error - Reset SP 5810 08/14/09
Tray 2 lift error - check/clean/replace upper limit sensor 08/17/09
Solution Text Updated
Tray 2 lift error - replace tray lift motor 08/17/09
Turn reports on or off - UT, Fax, User Par. #03 change bits 0 and 5 = 1 is on and 0 is off 08/17/09
HDD not recognized - format HDD with SP5-832 08/17/09
WIM and PING work, no printing - telnet in and check LPR is set to UP 08/17/09
Enable Print Scan SP 5985 to 1 08/17/09
Enable Fiery SP 5193 to 1 and Disable Print Scan SP 5985 to 0 if needed 08/17/09
Background any or all colors - replace HVSP for low output voltage 08/17/09
polygon motor speed error - replace polygon motor (see TSB 037) 08/17/09
polygon motor speed error - replace laser assy. (B222 use #B2211852, B224 use #B2231854) 08/17/09
Please wait no fuser lamps - reseat drum/dev units 08/17/09
Please wait no fuser lamps - replace IOB if no lamps and no SC codes 08/17/09
Please wait no fuser lamps - replace IPU 08/17/09
sp 2-22 to set double count choices is master/ master and copies 08/17/09
when using adf only black copies reseat adf pcb and/or replaced harness adf to duplicator 08/17/09
Refer tech to TSRC for parts inquiry 08/17/09
There is no firmware (Exx codes) recovery procedure for this model as of 8/2009 08/17/09
laser beam pitch adjustment - cram 08/18/09
laser beam pitch adjustment - LD unit defective 08/18/09
laser beam pitch adjustment - SBICU board 08/18/09
laser beam pitch adjustment - - Set sp 5-131 to 1 north america 08/18/09
laser beam pitch adjustment - perform Sp 2109-3,4 08/18/09
Perform Bullentin 079 - Transfer bushings and rollers 08/18/09
Toner hopper assembly defective 08/18/09
saddle stitch rear staple motor error--check rear stapler harness 08/18/09
Solution Text Updated
Fusing pressure release motor - Check motor harness 08/18/09
SP 47 swaps print & master making keys.. 08/18/09
To prime ink into drum press and hold both 0 key and economy keys together 08/18/09
Tighten registration motor drive set screws loose 08/18/09
PM Kits - 160k = #PMD009160K and 320K = #PMD009320K 08/18/09
No RX/TX with memory dialing, but can send manually with on hook dialing - Disable dialtone detection, 08/18/09
set user parameter switch 22, bit 0 to 0 and reboot
BCU communication error - D016 Only - Inspect harness connection from controller to BCU - (During 08/18/09
Install)
Deformed press roller stay- Refer to TSB#4 08/18/09
Fusing thermistor error 2 - fusing lamp disconnected or defective 08/18/09
Fusing thermistor error 2 - thermistor bent, damaged, defective 08/18/09
Prints jobs fail to collate - Make sure paper tray paper sizes are selected in driver 08/18/09
Fax to folder notification Switch 20 bit 7 to on 08/18/09
Unable to access Web Image Monitor - Set SP 5985-1 to 1 and reboot 08/18/09
To change file name must press file type/name on scanner screen to change from default date/time 08/18/09
stamp.
SR5000 and PU5000 not Recognized - sp6980 change to 1 reboot and program in user tools for punch 08/18/09
and optimum thick paper mode
finsher punch motor error-- check connections 08/18/09
Displays "Replacement of toner collection unit will soon be necessary" - Refer to TSB B234/B235/B236 - 08/18/09
009
Solution Text Updated
Engine Start Error: Defective Engine board 08/18/09
Engine Start Error: Defective Controller board 08/18/09
Engine Start Error: Reload firmware 08/18/09
BR#48 (F & R) - do backup all data for F & R 08/18/09
run SP2810 clear blurred image in UT 08/18/09
run SP3309 oil removal mode in UT 08/18/09
Polygon motor error - replace polygon mirror motor 08/19/09
Fuser warm-up error - check AC power..high ground potential 08/19/09
Fuser warm-up error - check which B003 hot roller was installed - AE011064 or AE011071 - trying to 08/19/09
confirm issue with AE011071 rollers
Fuser warm-up error - fuser lamps wired incorrect, blue wires paired together, brown wires paired 08/19/09
together
Fuser warm-up error - incorrect hot roller installed 08/19/09
Fuser warm-up error - thermostat open-replace thermostat 08/19/09
Cooling Fan Motor Lock - replace cooling fan 08/19/09
Cooling Fan Motor Lock - check CN 206 on IOB 08/19/09
Cooling Fan Motor Lock - replace IOB 08/19/09
Thermistors dirty, damaged or out of position 08/19/09
Main motor lock: Defective PCU/DEV assembly 08/19/09
Part Inquiry at the TSCWEB.net 08/19/09
Heating roller non-contact thermistor error 2 - Clean or replace thermistor 08/19/09
Forward to folder notification switch 20 bit 7 to on 08/19/09
To make Functional on D014 Need sr 5000 with type A adapter installed and GBC requires R15 chip 08/19/09
(VR340026)
Fiery not recognized - Reseat gigabit option card. 08/19/09
OP panel LED ON and Power Supply cooling fan runs- lost 5 volts from power supply due to FU#7 open- 08/19/09
shorted CN341-3 wire harness
Address book error - Reset SPs 5801-4, 5846-50 ,5832-6 and 7 then reboot copier 08/19/09
Address data reset - SP5801-015 clears UCS for user codes and java data 08/19/09
Set Sp5985-1 to 1 and reboot to re-activate WIM. 08/19/09
Fusing pressure release motor error - check sensor and connector. 08/19/09
LCT Paper Feed late - Insure that LCT ROM version is at least B4735155 v 1.71 08/19/09
Toner - Type 4500A, EDP# 841346 per TSB # 007R (5/1/09) 08/20/09
Setting alarms - Supply alarm SP5-507-001 (paper), 002 (staples), 003 (toner) 0=Off, 1= On 08/20/09
How to turn on/off toner supply alarm - use SP5-507 0=Off, 1= On 08/20/09
User Info Reset - change scanner SP1-012 0=No, 1=Yes (clears address, test, filename after each use) 08/20/09
Color mode Display Selection - use SP5-618 0=ACS, color, B/W, 2 color 1=ACD, F/C, B/W 08/20/09
Printing lead edge registration adjust - use SP1-001 08/20/09
Copy lead edge registration adjust - use SP4-010 08/20/09
Duplex lead edge registration - use SP1-001 (013 or 014) 08/20/09
Print or copy lead edge reg varies - use SP1-003 paper buckle adjustments 08/20/09
To prevent Auto clear of user data set Scanner SP1012 to 0 and reboot. 08/20/09
No TX in memory dial - Disable dialtone detection by setting User Parameters switch 22, bit 0 to 0 and 08/20/09
reboot.
Solution Text Updated
enable sp 1013 to store to a device 08/20/09
Heating roller non contact thermistor error 2 - Use SP5810 to reset code 08/20/09
Heating roller non contact thermistor error 2 - Thermistor defective 08/20/09
Heating roller non contact thermistor error 2 - check Thermistor harness and connections 08/20/09
Heating roller non contact thermistor error 3 - VBCU defective 08/20/09
Heating roller non contact thermistor error 3 - AC drive board defective 08/20/09
Heating roller non contact thermistor error 3 - Use SP5810 to reset code 08/20/09
Heating roller non contact thermistor error 4 - Use SP5810 to reset code 08/20/09
Heating roller non contact thermistor error 4 - AC drive board defective 08/20/09
Heating roller non contact thermistor error 4 - VBCU defective 08/20/09
Heating roller fusing lamp error - use SP 5810 to reset code 08/20/09
Heating roller fusing lamp error - Thermistor damaged or out of position 08/20/09
Heating roller fusing lamp error - Thermistor defective 08/20/09
Heating roller fusing lamp error - Fusing lamp defective 08/20/09
Heating roller fusing lamp error - check harness and connections 08/20/09
Heating roller non contact thermistor - Thermistor damaged or defective 08/20/09
Pressure roller lift error 1 - Lift sensor loose, dirty or out of position 08/20/09
Pressure roller lift error 1 - Lift sensor Defective 08/20/09
Pressure roller lift error 1 - Lift motor defective 08/20/09
Pressure roller lift error 1 - Lift motor bound, obstruction 08/20/09
Pressure roller lift error 1 - check harness and connections 08/20/09
Pressure roller lift error 2 - check harness and connections 08/20/09
Pressure roller lift error 2 - Lift motor defective 08/20/09
Pressure roller lift error 2 - Lift motor bound, obstruction 08/20/09
Pressure roller lift error 2 - Lift sensor defective 08/20/09
Pressure roller lift error 2 - Lift sensor loose, dirty or out of position 08/20/09
Development intake fan error - fan motor defective 08/20/09
Development intake fan error - fan overload due to obstruction 08/20/09
Development intake fan error - check harness and connections 08/20/09
Ozone exaust fan (fc) error - check harness and connections 08/20/09
Ozone exaust fan (fc) error - Fan motor defective 08/20/09
Ozone exaust fan (fc) error - Fan motor bound or obstruction 08/20/09
Ozone exaust fan (K) error - Fan motor bound or obstruction 08/20/09
Solution Text Updated
Ozone exaust fan (K) error - Fan motor defective 08/20/09
Ozone exaust fan (K) error - check harness and connections 08/20/09
Ozone intake fan error - check harness and connections 08/20/09
Ozone intake fan error - Fan motor defective 08/20/09
Ozone intake fan error - Fan motor bound or obstruction 08/20/09
Y thermistor error - thermistor defective 08/20/09
Y thermistor error - check harness and connections 08/20/09
Tray 1 lift error - lift motor defective 08/20/09
Tray 1 lift error - lift motor bound or obstruction 08/20/09
Tray 1 lift error - check harness and connections 08/20/09
Scanned documents are not showing edge to edge - Turn off erase border in scanner settings. 08/20/09
Vertical exit sensor late - Upper metal turn guide (Q3) , Drive Roller Side bent 08/20/09
Disable CIS - in user tools Adjustments for operator SP 1911 to 0.. 08/20/09
Check spring on pickup roller onpaper feed head 08/20/09
Turn paper to short edge feed 08/20/09
Turn on sp 5113#2 to 2 and go into usertools external count management and selrct copy and turn on 08/25/09
Counter issues - where is the Mechanical Counter? It is located on the cover behind the RH door. 08/31/09
Can not print - set all IPv4 settings back to Active thru WIM 08/31/09
Reg sensor does not turn OFF - when feeding legal from bypass, set SP1-007-002 to 1 08/31/09
Please wait and fuser warm - try w/o HDD, if OK replace HDD 08/31/09
Finisher entrance sensor not turning OFF - check finisher entrance junction gate spring 08/31/09
Fatal kernel error - set machine type with Plug & Play use SP5-907 08/31/09
How to enable 2nd/3rd G3 fax options - set fax SP1-104-023 bit 1=1 for 2nd G3 line and bit 3=1 for 3rd G3 08/31/09
line
Forward faxes to email as PDF - set parameter Switch 21 bit 3 to 1 08/31/09
-002 SBU serial comm error - FU22 on power supply blown 08/31/09
How to enable USB2.0 option - use Scanner SP1-013-001 and set to 1 08/31/09
Files stuck in memory - use Fax SP6-105 All files print out 08/31/09
No confirmation report - Turn off Tx/Rx status report in Quick Keys 08/31/09
Port 465 times out - correct, uses SSL and that is not supported 08/31/09
How to enable 2nd, or 3rd G3 option - Fax SP1-101-023 G3-2, bit 1 = 1, G3-3, bit 3 = 1 08/31/09
Java Error E0301 - set SP5-401-200, -201, -210, -211, -220, -221 back to default (0), and reinstall Java 08/31/09
Application
Duplex registration off - check 1-2 sided auto margin settings in UTools 08/31/09
PR warm up error - A level code, reset with SP5-810 08/31/09
Dead machine - try w/o HDD, if OK replace HDD 08/31/09
Image shifted on 2nd side - use User tools Copier/Doc server, Edit and set margins to 0 08/31/09
Solution Text Updated
PR warm up error - check thermistor with SP1-106-003, replace as needed 08/31/09
PR warm up error - check fuser unit connections, verify connection with SP1-106-003 08/31/09
Set user tools printer features Set job seperation to copy mode 08/31/09
set sp 5985 1and 2 to 1 08/31/09
Postscript type 1357 EDP code 404200 08/31/09
Print queue names for fiery - xjprint, xjhold, xjdirect 08/31/09
Thermistor error code Replace thermistors 08/31/09
Thermistor error code Replace Thermostats 08/31/09
Thermistor error code Replace Power supply unit 08/31/09
Independent Supplier Message - use SP5-051 to turn off independent supplier message 08/31/09
Fuser jam - check left door switch for broken plastic plunger arm 08/31/09
Please wait, fuser warm - try w/o HDD installed, if it comes to ready replace HDD 08/31/09
Fatal error - clean contacts and reseat memory DIMM 08/31/09
Fatal error - replace controller board 08/31/09
Fatal error - reload firmware 08/31/09
Fatal error - replace HDD 08/31/09
Engine startup error - replace BCU 08/31/09
Transfering files from and to the Doc Server a File Format Converter is needed 09/01/09
This unit does not do reverse print 09/01/09
make sure sp5985-1 and 2 is set to 1 09/01/09
How to reset PM counter - uses gear on back of drum unit only, no SP mode (see details parg. 6.5.5 New 09/01/09
PCU Detect)
Check Charge recptical for corrosion/dirty connection 09/02/09
Jam at Power On - paper left in machine from last jam and turned back on 09/02/09
Bank transport sensor 1 does not turn ON - check for proper paper loading 09/02/09
Duplex reverse sensor does not turn ON - check/clean/replace sensor, use SP5-803-024 09/02/09
Jam at Power On - bridge unit right cover not keeping right guide switch 09/02/09
Jam at Power On - bridge unit left guide switch no staying actuated 09/02/09
Jam at Power On - excess paper curl lifting bridge unit right cover 09/02/09
Jam at Power On - check right door open switch is staying actuated 09/02/09
Fusing exit sensor does not turn OFF - check/clean/replace sensor 09/02/09
Fusing exit sensor does not turn OFF - check for correct paper size settings 09/02/09
CIS error: Dirty white plate 09/02/09
CIS error: Dirty CIS glass 09/02/09
Solution Text Updated
CIS error: Defective CIS 09/02/09
CIS error: Defective IPU 09/02/09
CIS error: Defective BCU 09/02/09
CIS communication error: Defective BCU 09/02/09
CIS communication error: Defective IPU 09/02/09
CIS communication error: Defective CIS 09/02/09
IPU error: Defective IPU 09/02/09
Left scanner fan lock: Defective left scanner fan 09/02/09
Left scanner fan lock: Defective IOB 09/02/09
Left scanner fan lock: Defective BCU 09/02/09
Right scanner fan lock: Defective BCU 09/02/09
Right scanner fan lock: Defective IOB 09/02/09
Right scanner fan lock: Defective right scanner fan 09/02/09
Gray balance adjustment error: Defective CIS 09/02/09
Gray balance adjustment error: Defective IPU 09/02/09
Gray balance adjustment error: Defective IOB 09/02/09
Gray balance adjustment error: Defective BCU 09/02/09
Original exit roller thermistor error: Defective BCU 09/02/09
Original exit roller thermistor error: Defective IOB 09/02/09
Original exit roller thermistor error: Defective original exit roller thermistor 09/02/09
Charge corona output error: Defective CBG power pack 09/02/09
Charge corona output error: Dirty corona wire 09/02/09
Charge corona output error: Defective charge corona cable 09/02/09
Charge grid output error: Defective CBG power pack 09/02/09
Charge corona wire cleaner error: Defective wire cleaner motor 09/02/09
Charge corona wire cleaner error: Defective IOB 09/02/09
Charge corona wire cleaner error: Defective charge corona wire 09/02/09
Development drive motor lock error: Defective development drive motor 09/02/09
Development drive motor lock error: Development drive motor or drive mechanism blocked 09/02/09
Development bias error: Development CBG power pack 09/02/09
Development bias error: Defective development CBG power pack 09/02/09
Development bias error: Defective development bias cable 09/02/09
ID sensor error 1, automatic adjustment error: Defective ID sensor 09/02/09
ID sensor error 1, automatic adjustment error: Defective CBG power pack 09/02/09
Solution Text Updated
ID sensor error 1, automatic adjustment error: Defective development unit 09/02/09
ID sensor error 1, automatic adjustment error: Defective LPH 09/02/09
ID sensor error 1, automatic adjustment error: Dirty ID sensor 09/02/09
ID sensor error 2, VSG: Dirty ID sensor 09/02/09
ID sensor error 2, VSG: Defective ID sensor 09/02/09
ID sensor error 2, VSG: Defective CBG power pack 09/02/09
ID sensor error 2, VSG: Defective CBG IOB 09/02/09
ID sensor error 3, VSP: Defective CBG power pack 09/02/09
ID sensor error 3, VSP: Defective development unit 09/02/09
ID sensor error 3, VSP: Defective LPH 09/02/09
ID sensor error 3, VSP: Defective IOB 09/02/09
ID sensor error 3, VSP: Defective ID sensor 09/02/09
ID sensor error 3, VSP: Dirty ID sensor 09/02/09
ID sensor error 3, VSP: Drum not turning 09/02/09
ID sensor error 4, LED current: Defective ID sensor 09/02/09
ID sensor error 4, LED current: Dirty ID sensor 09/02/09
ID sensor error 4, LED current: Defective IOB 09/02/09
ID sensor error 4, LED current: Defective LPH 09/02/09
ID sensor error 4, LED current: Defective development unit 09/02/09
ID sensor error 4, LED current: Defective CBG power pack 09/02/09
ID sensor error 5, edge detection during calibration: Defective CBG power pack 09/02/09
ID sensor error 5, edge detection during calibration: Defective development unit 09/02/09
ID sensor error 5, edge detection during calibration: Defective LPH 09/02/09
ID sensor error 5, edge detection during calibration: Defective IOB 09/02/09
ID sensor error 5, edge detection during calibration: Defective ID sensor 09/02/09
ID sensor error 5, edge detection during calibration: Dirty ID sensor 09/02/09
Transfer voltage output error: Defective T & S power pack 09/02/09
Paper separation DC error: Defective T & S power pack 09/02/09
RPCS not seperating jobs Use PCL6 09/02/09
Thermistor error Check or replace thermistors 09/02/09
Not printing yellow: execute reseller default by pressing COPY key while power ON 09/08/09
Tranfer roller leak error 1: Transfer roller damaged 09/09/09
Tranfer roller leak error 1: High voltage supply board defective 09/09/09
Tranfer roller leak error 1: Transfer unit set incorrectly 09/09/09
Log in as supervisor go to program change admin to change admin password 09/09/09
How to enable fax confirmation reports - use Parameter Switch 03, bit 0 & 5 =1 09/09/09
Drum motor error - output check SP5-804-077, 078, 079, 080, 09/09/09
Toner level will not reset - resets after machine enters Add toner or toner end condition. Replacing the 09/09/09
toner bottle then, will reset indication to full
Waste toner full message - replace Transfer belt frame and bias terminal. Part #'s D0093883, D0093934. 09/09/09
Per TSB D009-18r
How to Delete Scanner Journal - UT > Scanner > General > Delete Scanner Journal 09/09/09
Controller fan error - replace the controller (fan built on) 09/09/09
Background single color copies only - replace lens block assembly 09/09/09
Please wait fuser is warm - try w/o HDD, if it works format or replace HDD 09/09/09
Registration ON: Registration sensor does not detect paper, replace feed clutch 09/09/09
Communication error of the remote service modem: If not using @remote execute SP 5-816-209 and 09/09/09
reboot
Log in as supervisor go to program change admin to change admin password 09/09/09
Heating lamp error: Deformed thermistor 09/09/09
Heating lamp error: Thermistor coming off 09/09/09
Heating lamp error: Defective fusing lamp 09/09/09
Heating lamp error: Reset with SP 5-810 09/09/09
Enable USB: Dip Switch 2 set to on. 09/09/09
Reset fuser error by setting RAM address 80036F to 00 and switch machine off/on 09/09/09
Press Function 6222291 Yes to access date & Time settings 09/09/09
Fuser error: Reset Plotter Switch 01 bit 0 09/09/09
Ink Level Feeler Position Error: Ink level sensor defective 09/09/09
Ink Level Feeler Position Error: Horizontal encoder film dirty, installed incorrectly, broken 09/09/09
Solution Text Updated
Ink Level Feeler Position Error: Maintenance unit dirty, defective 09/09/09
Ink Level Feeler Position Error: Ink nozzles clogged 09/09/09
Light copy - replace HVPS 09/10/09
ADF not working - check connections between ADF and machine 09/10/09
Using fax on VOIP - set to answer on 2nd or 3rd ring resolves issue with line going dead on 1st ring 09/10/09
duplex - UT, copier / Doc server, edit tab, set 1 to 2 duplex to 0.0 for left, right, top and bottom margins 09/14/09
Makes one copy and goes into please wait - Check for pinched wiring harness in fusing unit assembly 09/16/09
HR warm up error - replace fuser clutch, it's part of Black drive unit assy # B1801100 09/16/09
Paper feeds up registration & stops without a jam - If firmware was updated to D101, System or Engine 09/16/09
firmware may not have taken. Replace system sd-card & reflash..
Confirm staple stop gate is not rubbing against diamond plate guide.. 09/16/09
Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
B234 3305 Toner Bank: Main 09/16/09
Dog ears. Refer to bulletin 29 and 48. 09/16/09
Execute sp-mode 5832-002 IMH 09/16/09
BK-211 - Set too thick to be folded, adjust thick set sensor Q36.. 09/16/09
Solution Text Updated
Execute sp-mode 5832-2 IMH formatt 09/16/09
19 hole die set EDP # 001452MIU, 21 hole die set EDP # 001453MIU 09/16/09
Exposure lamp error, make sure white strip is on top of glass when placed on copier 09/16/09
Heat pipe exit sensor jam (lag) - check all connectors in duplex unit 09/16/09
Netfile error. sp 5832-11 and reboot copier 09/16/09
To turn of V8 protocol off. Sp 1105-2 switch 3 bit 2 to 0 and reboot 09/16/09
Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
Adjust sp-mode 6006-005 09/16/09
B246 1404 Operation Sub-unit: M-C3: Basic: NA: Ass'y 09/16/09
Authentication lock out issue. Log in as supervisor, go to chage/delete admin password in user tools and 09/16/09
change password.
Turn off dial tone detection- set user parameter sw 22 bit 0 to 0 and reboot. 09/16/09
Device certificate creation caused unexpected error. (SSH) Execute sp-mode 5-870-3 then 5-870-1 and 09/16/09
reboot.
Windows 2000 go to zip rip.com for driver 09/16/09
C236 2649 Drum Metal Screen Ass'y - DLT [TSB#011R] 09/16/09
Fusing Exit sensor does not turn ON - paper curl getting caught on fuser fingers and stops before sensor 09/16/09
Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
Laser sync error. refer to bulletin 127 09/16/09
Resetting of Fiery password other than re-loading system software is not supported. 09/16/09
Software error - Reload print/scan firmware 09/16/09
Execute fax sp-mode 5-104 09/16/09
Independent toner supply message. Disable in sp-mode 5051. 09/16/09
sp-mode 6107 and 6111 for D373/374 model 09/16/09
GBC and Ring Binder configuration information. Gbc 111 with a Ring Binder is supported without a fiery 09/16/09
installed.
Fiery e-7100 sytem software ver 1.1 paert # is D380-7051. 09/16/09
Main exit jam, reform bent guide on mainframe between drawer & duplex units if experiencing this jam 09/16/09
in face down or duplex copying..
Set baud rate G3 sw 1105 006 for 33.6 09/16/09
Development motor error K - Replace bound developer unit.. 09/16/09
Solution Text Updated
No Scan to folder - Printer Scanner card in Wrong Slot - Move to upper slot 09/16/09
Refer to TSB 006 for update combinations 09/16/09
Laser Synch detect error M- Inspect 5VDC supply connections to laser 09/16/09
Developer motor yellow lock - replace motor. 09/16/09
fromat HHD sp 5832-1 09/16/09
User Info Release- Set Scanner SP 1012 09/16/09
Single Color Missing - pull plastic tape from development unit. 09/16/09
Turn off Fax Journal - User Parameter Switch 03, bit 7=0 09/16/09
Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
Set sp-mode 5-985-001 and 002 as 1 09/16/09
Replace staple cartridge 09/16/09
B247 6694 Pulley:Drive Wear:Ass'y for tandem tray. 09/16/09
Tray motor jam --check motors in prestack, stack feed out, staple unit 09/16/09
fuser over heat- replace thermistor brackets per TSB D052-13 09/16/09
Duplex image shift issue, user tools copy/doc server features, edit, duplex margin adjustment. 09/16/09
3rd vertical transport sensor stays on - Clean sensor 09/16/09
Confirm developer unit is seated correctly, loss of contact with toner hopper coupling gears.. 09/16/09
Reseat connector on I/O board.. 09/16/09
E0301 - need to reset sp 5401-200,-201-210-211-220-221. 09/16/09
GBC can be used if SR5020 is installed. 09/16/09
Set sp5420 - 001,011,031,41 ot 1 to turn off user authentication for a specific mode. 09/16/09
Prestack junction gate motor error - Motor defective 09/16/09
Cannot web into machine, set SP 5985 1 & 2 to 1.. 09/16/09
SD card authencation-- check printer type should be Type 1357 09/16/09
Energy save I/O sub system error - Replace I/O board.. 09/16/09
Pre-Stack Tray: Late Error (B830), - Clean finisher transport rollers.. 09/16/09
Controller startup error - disconnect HDD's.. 09/16/09
SSL not supported 09/16/09
To initialize address book use SP 5846-50.. 09/16/09
Developer agitation doesnt start. Input 7 digit lot number before execute 09/16/09
Solution Text Updated
User code and Mac printing. Set up user code under job log for mac printer driver. 09/16/09
set sp mode 59851 & 2 set to 1 09/16/09
Polygon mirror motor ready error - If SC 240 is also displayed replace laser.. 09/16/09
RT-43 install on D065/D066 refer to the TSB for parts standardization, Requires a new main board and 09/16/09
feed roller with gear.
User codes are found in driver under Job Log. 09/16/09
To turn off @ remote set sp 5816-1 set to 0 and reboot copier. 09/16/09
Scan to folder defaulted when scan key pressed.User tools > Scanner Features > General Settings > 09/16/09
Destination List Display Priority, then select Folder and OK
To enable G3 option Comm SW 16 bit 1 = 1 (SP 1-104-23) 09/16/09
European size print jobs can be converted to US standard paper sizes by setting User Tools > Printer 09/16/09
Features > page 2 of 2 sub paper size to auto and select desired paper size below.
Install Type 9001 Printer / Scanner Unit EDP 414954 09/16/09
Disable ECM & V.8 Protocol, Fax SP 1104-002 bit 0 to 0 & SP 1105-004 bit 2 to 0.. 09/16/09
LCT paper feed sensor (lag)--check LCT paper feed sensor 09/16/09
Fax Option Type 9001, EDP414945 for MP6001 and Fax Option Type 7500, EDP413491 for MP6000 09/16/09
The GBC III gets installed to the D062 models with the SR 4050 finisher. Finisher firmware v 1.030.07 GBC 09/16/09
ROM V R15 Punch enabled through UT/CDS settings/input output /punch type/multi hole left.
Developer agitation doesnt start. Input 7 digit lot number before execute 09/16/09
User code and Mac printing. Set up user code under job log for mac printer driver. 09/16/09
laser sync detect error- replace laser synce detect board 09/16/09
(GBC) - Normal operation if GBC front door is opened, to reset, close GBC front door and open/close 09/16/09
finisher front door.
HDD mail RX data error - Format HDD.. 09/16/09
Finisher jogger error Check for binding of fences reseat connectors on jogger motor 09/16/09
To activate all three G3 boards fax sp 1104-23 switch 16 set bit 1and 3 set to 1 and reboot. 09/17/09
Unable to open web browser. Execute sp 5801-9,10,11 and 20 and reboot copier. 09/17/09
To change file name must press file type/name on scanner screen to change from default date/time 09/17/09
stamp.
Print job locked. sp 5801-8 and reboot copier 09/17/09
Development Bias error-Registration motor wiring short, remove cn 318 to test. 09/17/09
Replace registration roller. 09/17/09
Print job locked. sp 5801-8 and reboot copier 09/17/09
Duplex entrance sensor lag. Refered to TSB 48. 09/17/09
SC795-2 - Master Relay Board Comm error - Reseat connections/replace Master Relay PCB. 09/17/09
SC795-2 - Master Relay Board Comm error - Replace Master Relay PCB firmware. 09/17/09
SC795-3 Slave to Cutter PCB comm error - Cutter PCB loose connections / Defective Cutter PCB. 09/17/09
SC795-3 Slave to Cutter PCB comm error - Slave PCB loose connections / Defective Slave PCB. 09/17/09
Adj Registration in user tools machine adjustments for operators 09/17/09
Bridge Relay Sensor 2 does not turn OFF - check/clean/replace sensor 09/18/09
Disconnect hard drive array and reboot. Reformat or replace hard drive array 09/18/09
Finisher Fold error Check fold roller for wear and paper dust 09/18/09
finisher corner stapler rotation motot error Replace Rotation Hp sensor 09/18/09
finisher corner stapler rotation motot error Replace Rotation motor 09/18/09
Hp sensor
Initialize address book with SP 5846-50 09/21/09
Check CIS in ADf unit Reseat all Connections and check if harness is touching CIS pcb. 09/21/09
Comm error IOB to ARDF - replace BICU 09/21/09
Envelope feeding is not recommended, however - Com 10 only - rounded flap only, if they must. 09/22/09
Controller issue - reseat the fax battery board 09/22/09
Can you Fiery Scan with GW scan. Not supported on MP C7500. 09/22/09
Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
Set SP 3501-3 to 2 this will set density control for 1st power on and end of job 09/22/09
Operation panel locking up - Update mainframe firmware to latest version 09/22/09
Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
Check and tighten drum shaft fly wheel screws. 09/22/09
Fusing error - Check TSB: D052/D053/D054 # 013 09/22/09
Fusing thermistor error - Check PSU for blown fuses 09/22/09
Fusing thermistor error - Reseat all connectors in PSU--BICU--I/O pcb's 09/22/09
Email or Folder priority selection. User tools - Scanner features - General settings- Destination list priority 09/22/09
- Select Email or Folder Press OK
Synchronization detector error 1 - Replace LD unit 09/22/09
Polygon mirror motor ready error - Replace BCU board 09/22/09
With B702 punch & only 2 hole punch type available, confirm dip sw's on punch board are set to 1 off - 2 09/22/09
on..
Not printing reports. Disable quick dial keys in fax user tools. 09/22/09
Tandem tray lift error - Check for Damaged wires on tray 09/23/09
Exit guide plate motor error - Replace shift roller motor and finisher main board as a set 09/23/09
Upgrade to system sw ver. 4.0 will resolve missing fuction which will allow enduser to specify exit location 09/23/09
of unused tabs.
Fax forwarding to folder not supported 09/24/09
Main motor Error : Check that the motor drive path is not overloaded 09/24/09
Main motor Error : Replace motor harness 09/24/09
Main motor Error : Replace motor 09/24/09
Forward fax to email as PDF - Set Parameter SW 21 bit 3 to 1 09/24/09
Solution Text Updated
Add toner - toner tube should have 3 notches in end of tube for correct rotation 09/24/09
Add toner will not clear - check door switch operation, should switch to Now Loading. 09/24/09
CPU self diagnostic error - try w/o Fax option, replace as needed 09/24/09
CPU self diagnostic error - reseat fax MBU to FCU connection 09/24/09
Image missing from reports: User Tools> Fax Features> Admin Tools> Parameter Settings> Set User 09/24/09
Parameter Switch 4 Bit 7 =1
Tandum tray lift motor error Check lift motor 09/24/09
@remote not compatible with fiery 09/24/09
Disable V8 Protocol, Fax SP 1-105-004 09/24/09
No Confirmation Reports User Switches set correctly: Disable TX Status - User Tools> Fax> Gen Sttgs> 09/24/09
Quick Key-Tx Status = Set to No.
Bypass jams with legal - set SP1-007 to 1 for legal detection 09/24/09
No Feed from Tray 1: Refer to TSB#30 09/24/09
Check Fuse fu 101/102 on main pcb 09/24/09
Can Addressbook be scrolled: Search Destination Buttton> Select Addressbook> Select Display List> Press 09/24/09
Down Arrow.
Kernal end error: Defective hard drive 09/24/09
Internal exit tray sensor does not turn ON - check/clean/replace sensor 09/29/09
Internal exit tray sensor does not turn ON - replace black dev drive motor assy (#G0771100) for loss of 09/29/09
fuser drive
High Voltage Power 1 error Y,M,C: Defective PCU 09/29/09
High Voltage Power 1 error Y,M,C: Defective HVPS 1 09/29/09
High Voltage Power 1 error Y,M,C: Poor connection of PCU 09/29/09
Solution Text Updated
RC gate connection error Set SP 5816 001 to 0 09/29/09
Fiery upgrade to 4.0 A 8gig jumpdrive is needed 09/29/09
Developer intitialzation error- Defective ID sensor 09/29/09
Developer intitialzation error- Defective Defective TD sensor 09/29/09
Developer intitialzation error- Lost PCU drive 09/29/09
Developer intitialzation error- Remove heat seal at PCU installation 09/29/09
IH inverter communications error - replace PSU 09/30/09
IH Inverter communications error - check CN982 (IH) to CN222 (IOB) connections 09/30/09
Horizontal Lines - perform Horizontal Lines TSB # 049 09/30/09
IH Inverter communications error - replace IOB 09/30/09
check shift sensor on rear of finisher 09/30/09
replace conroller and update all firmware 09/30/09
Check SMC report for any changes to the defaults 09/30/09
SD card not set correctly- turn off DOSS before removing SD card 09/30/09
Finisher Unit Error - Poor connection of finisher 09/30/09
Can't add/edit address book via WIM - reseat loose MBU board on FCU 09/30/09
No dial tone - check line at/to wall 09/30/09
USB2 option not working - enable with Scanner SP1-013-1 = 1 09/30/09
Waste toner tank 1: Execute SP 7-804-024 09/30/09
Waste toner tank 2: Execute SP 7-804-023 09/30/09
Reverse roller h.p sensor Check reverse hp sensor and bracket (bent) 09/30/09
Solution Text Updated
Finisher stapler hammer motor error B830 - Motor overload 09/30/09
Finisher stapler hammer motor error B830 - Motor defective 09/30/09
Finisher stapler hammer motor error B830 - Motor HP sensor defective 09/30/09
Finisher stapler hammer motor error B830 - check harness and connections 09/30/09
Finisher exit guide plate motor B660, D373/4, B830 - check harness and connections 09/30/09
Finisher exit guide plate motor B660, D373/4, B830 - Motor overload 09/30/09
Finisher exit guide plate motor B660, D373/4, B830 - Motor defective 09/30/09
Finisher exit guide plate motor B660, D373/4, B830 - HP sensor defective 09/30/09
Shift jogger motor 1 error D373/4, B830 - HP sensor defective 09/30/09
Shift jogger motor 1 error D373/4, B830 - Motor defective 09/30/09
Shift jogger motor 1 error D373/4, B830 - Motor overload 09/30/09
Shift jogger motor 1 error D373/4, B830 - Check harness and connections 09/30/09
Shift jogger motor 2 error D373/4 - Motor defective 09/30/09
Shift jogger motor 2 error D373/4 - Motor overload 09/30/09
Shift jogger motor 2 error D373/4 - HP sensor defective 09/30/09
Shift jogger motor 2 error D373/4 - Check harnes and connections 09/30/09
Shift jogger retraction motor error D373/4 - Check harnes and connections 09/30/09
Shift jogger retraction motor error D373/4 - Motor obstruction 09/30/09
Shift jogger retraction motor error D373/4 - Motor defective 09/30/09
Shift jogger retraction motor error D373/4 - HP sensor defective 09/30/09
Finisher tray 1 shift motor error B830 - HP sensor defective 09/30/09
Finisher tray 1 shift motor error B830 - Motor defective 09/30/09
Finisher tray 1 shift motor error B830 - Motor obstruction 09/30/09
Finisher tray 1 shift motor error B830 - Check harness and connections 09/30/09
Upper transport motor error B830 - Check harness and connections 09/30/09
Upper transport motor error B830 - Motor defective 09/30/09
Upper transport motor error B830 - Motor obstruction 09/30/09
Upper transport motor error B830 - Finisher main board defective 09/30/09
Shift tray exit motor B830 - Finisher main board defective 09/30/09
Shift tray exit motor B830 - Motor defective 09/30/09
Shift tray exit motor B830 - Motor obstruction