Microsoft Windows Server 2003

Customer Solution Case Study

Global, Diversified Manufacturer Optimizes IT

Infrastructure using Microsoft Platform

Overview Infosys innovative Domain Migration solution and

Country or Region: United States
Industry: Manufacturing
standardizing on Microsoft Windows Server 2003
improved our IT responsiveness, while lowering
Customer Profile
Johnson Controls Inc. (JCI), a U.S.$32 migration and management costs.
billion company, is a global leader in
Mark D. Schoeppel, Vice PresidentGlobal IT Infrastructure, Johnson Controls Inc.
automotive interior experience, building
efficiency and power solutions. Its
automotive-related IT environment
encompasses 20,000 desktops and 250 Johnson Controls Inc. (JCI) is a multibillion dollar corporation with
servers. worldwide leadership in automotive systems and batteries, and
Business Situation building environment products and services. The company had 5
JCI had several legacy solutions built on
Novell NetWare and Microsoft Windows
terabytes of data and multiple legacy applications that were built
NT Server 4.0, which needed immediate in the early 1990s on Novell NetWare and the Microsoft
upgrading to meet the organizations
business needs. Windows NT Server 4.0. JCI decided to optimize its IT
Solution
infrastructure and migrate the applications and its users to the
The company upgraded its IT latest technologies. To do this, JCI required an innovative,
infrastructure to Microsoft Windows
Server 2003 using Infosys Domain network-centric server migration and management solution.
Migration solution.
Infosys, Johnson Controls technology partner, successfully
Benefits migrated the organization to Microsoft Windows Server 2003
Reduced IT-administration workload
Better IT infrastructure, one that is far and Microsoft Active Directory using its Domain Migration
more productive for JCI employees Solution, which is part of Infosys Catalytic IT solution suite.
Significant cost saving on an annual
basis Significant benefits to the the companys IT group include less
downtime, better manageability, and consolidation of
technologies onto a unified platform.
We were very Situation
impressed by Infosys Johnson Controls Inc. (JCI), founded
tools-based approach, in 1885, is headquartered in
because it helped Milwaukee, Wisconsin. It is a global
complete the initiative leader in interior systems, building
efficiency and powerful solutions. The
within planned
companys innovative automotive
timeframes and cut our interiors help make driving more
costs. Also, the comfortable, safe, and enjoyable. For
Microsoft and Infosys buildings, Johnson Controls offers
alliance significantly products and services that optimize
helped build our energy use and improve comfort and
confidence in the security. The company has over 1000
locations worldwide with 136,000
solution.
employees serving customers in
Mark Schoeppel, Vice President (Global IT
more than 125 countries. Johnson
Infrastructure), JCI
Controls had sales revenues of
U.S.$27 billion in 2005.
JCI had several applications and
legacy solutions built on 250 servers
running different versions of Novell
NetWare, including versions 4.11,
5.0, and 6.5. These solutions were
spread across 20,000 desktops and
250 servers in multiple locations in
the United States, Canada, Mexico,
and Central and South America within
its interior experience and building
efficiency business units.
To consolidate the environment and
standardize the network operating
system, JCI executives decided to
migrate the companys business-
critical Novell NetWare applications
to the Microsoft Windows Server
2003 operating system, part of
Microsoft Windows Server System
integrated server software. The
companys executives sought also to
employ Microsoft Active Directory
directory service throughout JCIs
worldwide operations. This would
enable the organization to lower IT
costs and improve operational
efficiencies. The company wanted to
derive measurable results from its IT
infrastructure such as reduced costs
by delivering quality services,
productivity and reducing the time to
market.
Solution
The company invited multiple vendors
to offer solutions for the migration.
Infosys recommended its Domain
Migration Solution, part of Catalytic IT
solution suite, a joint Microsoft and
Infosys initiative. Infosys won the
contract with its innovative
recommendation for a tools-based,
automated, and network-driven
migration that required minimum
human intervention once the
migration process started.
We were very impressed by Infosyss
tools-based approach because it
helped complete the initiative within
planned timeframes and cut our
costs. Also, the Microsoft and Infosys
alliance significantly helped build our
confidence in the solution, explains
Mark Schoeppel, Vice President
(Global Infrastructure), Johnson
Controls. Infosys executed a proof-of-
concept for Johnson Controls to
prove the value of migration using
proprietary tools.
Solution Overview
The solution presented several
challenges in the planning stages.
Infosys had to ensure 99 percent
system availability during the
migration, because each minute of a
production outage meant a significant
financial loss to JCI. We had
approximately 20,000 desktops and
250 servers across the North and
South American regions, on a variety
of diverse solutions. The execution of
this regional migration project was the
key to completing our global Active
Directory-based environment. With
many of our plants operating 24 hours
a day, seven days a week, and as just-
in-time production facilities, no system
outages could be tolerated during the
migration, explains Mark D.
Schoeppel, Vice President of Global IT
Infrastructure at Johnson Controls.
The implementation team had to work
across 250 locations with over 100
system administrators. To add to the
complications, each location had
heterogeneous configurations, which
differed from location to location.
Across these locations, about 5
terabytes of data had to be migrated
as well.
Infosys team members created an
innovative implementation strategy
that focused on automation, remote
deployment and management, and
integration with efficient third-party
tools. Several best practices were
used through the life cycle of the
project to deliver more efficiency.
Infosys developed detailed guidelines
and checklists to minimize human
error during the migration. Some
examples include:
Migration from Novell to an Active
Directory directory service led to
reduced costs for support and
maintenance of the desktops,
because administrators no longer
needed to support the additional
Novell client on a Windows
desktop, as it was no longer
required in Active Directory
environment.
Automated deployment tools
developed by Infosys reduced the
deployment and migration time,
leading to reduced costs and
risks.
Mature and highly developed
deployment methodologies
reduced risks during the transition
period, leading to almost no failed
installations.
Zero-touch migration was
accomplished through remote
management technologies.
Migration Process
Infosys provided a deployment
dashboard to the Johnson Controls
team. This unique tool was built
especially for the companys
migration to Active Directory and
provided a user-friendly interface for
all stakeholders. The dashboard tool
gave a comprehensive view of the
status of deployment and a
management summary of the
progress and all project issues. In
addition, the dashboard served as a
single repository of all project
documentation, checklists, and
processes.
The implementation was broken down
into two key areas: the migration of
data and PCs from both Novell
NetWare and the Windows NT Server
4.0 operating system to Windows
Server 2003.
Migration from Novell NetWare
For the Novell NetWare migration,
Infosys used customized scripts and
toolsets to automate the capture of
information. For example, one of the
tools captured desktop and server
configurations, which would otherwise
have been done manuallythus
reducing the risk of error.
Infosys developed automated tools
and scripts for upgrading desktop
operating systems and migrating
desktop applications to the new
environment. Activities accomplished
by these tools and scripts included
installing the client software on the
desktops, renaming the computers,
migrating user profiles, and more. In
addition, automated tools prepared
user details, user groups, and file and
print services for the migration from
Novell to Active Directory.
Infosys also customized third-party
tools to meet Johnson Controls
migration requirements and
enhanced automation. For example,
the companys IT staff wanted to
modify network access permissions
during the migration to ensure that
nonstandard behavior from the legacy
environment would not be inherited
by Windows Server 2003. Since the
third-party tools had limited
capability, the Infosys team further
customized scripts that helped
increase the companys system
administrators productivity by 70
percent.
Migration from Windows NT
Server 4.0
To migrate JCI from the older
Windows NT Server 4.0 to Windows
Server 2003 and Active Directory,
Infosys adopted a unique and
innovative solution that comprised
customized sets of tools, scripts to
automate the migration, and custom
processes to ease the migration.
Overall, this enhanced the zero-touch
approach, thereby limiting the
possibility of system outages.
Each location had its own challenges,
including the Johnson Controls
operations in Mexico, where servers
were not directly managed. The
unattended servers at the Mexican
locations were migrated completely
automatically from the Infosys global
locations. This, and the overall
optimization, resulted in reducing
time and the cost of the project,
notes Frank Koch, ManagerActive
Directory, Johnson Controls.
Benefits
The business-process optimization,
consolidation of servers, and
improved manageability features of
Microsoft Windows Server 2003 have
helped the Johnson Controls
organization save time and money,
and improve employee productivity.
Infosyss innovative Domain
Migration solution and standardizing
on Microsoft Windows Server 2003
improved our IT responsiveness,
while lowering migration and
management costs, Schoeppel
reports.
Johnson Controls will have significant
annual savings on license fees,
support, and maintenance costs.
Microsoft Windows Server 2003
creates a better IT infrastructure, one
that is far more productive for our
employees, comments Mark
Schoeppel.
The company has seen many benefits
with the implementation of Microsoft
Windows Server 2003 ranging from
time saved on help desk calls and
associated cost of people. Along with
the reduction in licensing fees, the
company sees an overall reduction in
time and money spent on deploying
and managing its IT infrastructure.
About Infosys
Infosys, a world leader in consulting
and information technology services,
partners with Global 2000 companies
to provide business consulting,
systems integration, application
development, and product
engineering services. Through these
services, Infosys enables its clients
to fully employ technology for
business transformation. Clients
leverage Infosys Global Delivery
Model to achieve higher quality, rapid
time-to-market and cost-effective
solutions. Infosys has over 66,000
employees in over 36 offices
worldwide. For more information,
visit: www.infosys.com
About Infosys-Microsoft
Alliance
Infosys is a Microsoft Global Systems
Integration Partner. Infosys strategic
alliance with Microsoft brings
together the innovative technologies
of Microsoft and the integrated
services delivery capabilities of
Infosys to accelerate customers
competitive impact. Steve Ballmer
commenting on the relationship:

Microsoft and Infosys share a

commitment to helping customers
use technology to improve every area
of their business, from process
excellence to connecting with
customers to responding effectively
to the competitive landscape.
Microsofts long-term focus on
delivering an integrated, manageable,
and reliable platform, combined with
Infosyss unique delivery model and
deep consulting skills, is designed to
help customers succeed and grow
through increased efficiency, cost
savings, and business value.

About Catalytic IT
Catalytic IT enables enterprises to
transform their business by
leveraging IT as a catalyst. This is an
evolutionary and self-funding
transformation journey. The portfolio
of Microsoft technology integrated
solutions and services under
Catalytic IT enables enterprise
businesses and their employees to
realize a simplified, flexible IT
environment that lowers the total
cost of ownership and allows rapid
change and innovation. Over 30 IP
assets, service offerings, and
blueprints facilitate the
transformation.

For more information about Catalytic

IT, visit www.infosys.com/catalyticit
For More Information
For more information about Microsoft
products and services, call the Microsoft
Sales Information Center at
(800) 426-9400. In Canada, call the
Microsoft Canada Information Centre at
(877) 568-2495. Customers who are
deaf or hard-of-hearing can reach
Microsoft text telephone (TTY/TDD)
services at (800) 892-5234 in the
United States or (905) 568-9641 in
Canada. Outside the 50 United States
and Canada, please contact your local
Microsoft subsidiary. To access
information using the World Wide Web,
go to: www.microsoft.com
Windows Server 2003
The Microsoft Windows Server 2003 family
helps organizations do more with less. Now you
can run your IT infrastructure more efficiently,
build better applications faster, and deliver the
best infrastructure for enhancing user
productivity. And you can do all this faster, more
securely, and at lower cost.
For more information about Windows Server
2003, please visit:
www.microsoft.com/windowsserver2003

For more information about Infosys

Technologies products and services,
call (800) ITL-INFO or visit the Web site
at:www.infosys.com

For more information about Johnson

Controls Inc. products and services, call
(414) 524 1200 or visit the Web site at:
www.johnsoncontrols.com

Software and Services Hardware

Microsoft Windows Server System HP ProLiant servers
- Microsoft Windows Server 2003 HP desktops and laptops
Enterprise Edition
Technologies Partners
- Microsoft Active Directory Infosys Technologies
 2006 Microsoft Corporation. All rights reserved. This case
study is for informational purposes only. MICROSOFT MAKES
NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY. Microsoft, Active Directory, the Windows logo,
Windows NT, Windows Server, and Windows Server System
are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. All
other trademarks are property of their respective owners.

Document published February 2006