ABSTRACT

Title : BUSINESS COMMUNICATION SKILLS OF OFFICE

ADMINISTRATION GRADUTES IN CAMARINES NORTE STATE
COLLEGE
Researchers : Chrischelle Donna A. Roldan
Jeffrey D. Tolentino
Angeline L. Vasquez
Degree : Bachelor of Science in Office Administration
Institution : Camarines Norte State College
Year : 2016 2017
Adviser : Margie O Agawa, MLL

The main objective of this study is to determine the business communication

skills of office administration graduates in Camarines Norte State College academic year,
2014-2015 and the following : (1) the profile of the respondents in terms of age, gender,
civil status and employment status. (2) the business communication skills acquired by
Office Administration graduates in Camarines Norte state College, Academic year 2014-
2015, and (3) Factors affecting the acquisition of office administration graduates in terms
of Business Communication, (4) proposed strategies in improving business
communication skills.

The researchers employed descriptive survey method and derived through the
dissemination of survey questionnaires. The data gathered were interpreted with the use
of statistical tools such as percentage, weighted mean and ranking.
The findings of the study are as follows: (1) as to profile of the respondents,
majority are in the bracket of 20-25, female, single, employed, clerks and permanent. (2)
As to communication skills. In the usage of active listening skills during meetings,
reports and other matter is in the highest rank. In terms of technological skills, ability to
file and organize documents properly which is got the highest rank. In terms of
organizational skill, the skill that got the highest rank is in the ability to build good
relationship with co-workers and clients. General total results correspond to the bracket
of highly skilled. (3) As to factors affecting job performance of Office Administration
graduates in terms of business communication skills. All most of the respondents already
encountered the cultural differences in dealing with people such as their behaviors,
beliefs and values, cultural background and experiences which also got the highest rank
among the factors affecting job performance.

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 TABLE OF CONTENTS

Page

TITLE PAGE i

APPROVAL SHEET ii

ACKNOWLEDGMENT iii

TABLE OF CONTENTS iv

ABSTRACT v

CHAPTER

1 INTRODUCTION 1

Importance of the study 5

Objectives of the Study 6

Scope and Limitations 6

Time and Place of the Study 7

Gantt Chart 7

2 REVIEW OF LITERATURE 8

Business Communication 8

Communication 11

Theoretical Framework 13

Theoretical Paradigm 14

Conceptual Framework 15

Conceptual Paradigm 16

3 RESEARCH METHODOLOGY 17

iv
 Research Design 17

Subject of the Study 17

Data Gathering Procedure 18

Data Collection 18

Tools for Data Analysis 18

4 RESULTS AND DISCUSSION 20

5 SUMMARY, CONCLUSION AND 32

RECOMMENDATION

LITERATURE CITED 38

APPENDICES

Nomination of Thesis Evaluation Advisory 40

Application for Oral Defense 41

Approved permit to conduct the study 42

Certification from Secretary 43

Certification from Editor 44

Copy of Research instrument 45

Curriculum Vitae 48

Signed certification of the researchers work

is original and work, pictures, figures, and texts
used are properly acknowledge 51

Other supporting or pertinent documents 52

 Republic of the Philippines
Camarines Norte State College
Daet, Camarines Norte

CERTIFICATION AND APPROVAL SHEET

This thesis entitled, EMPLOYABILITY OF OFFICE ADMINISTRATION

GRADUATES FOR ACADEMIC YEAR 2014-2015 IN CAMARINES NORTE STATE
COLLEGE prepared and submitted by CHRISCHELLE DONNA A. ROLDAN,
JEFFREY D. TOLENTINO and ANGELINE L. VASQUEZ in partial fulfillment of the
requirements for the degree Bachelor of Science in Office Administration, has been
examined and is recommended for acceptance and approval for oral examination.

MARGIE O. AGAWA, MLL

Adviser
ADVISORY COMMITTEE

MARGIE O AGAWA, MLL

Chairman
ALEX A. ARAGONA, MBA NORA J. MACASINAG, Ph.D.
Member Member
APPROVAL
Approved by the Panel of Examiners on Oral Examination on September 29, 2016
with a grade of ______.

THESIS COMMITTEE

MARGIE O AGAWA, MLL

Chairman
ALEX R. ARAGONA, MBA NORA J. MACASINAG, Ph.D.
Member Member

Accepted and approved in partial fulfilment of the requirements for the degree
Bachelor of Science in Office Administration.

NORA J. MACASINAG, Ph.D.

Dean
ARLYN M, MAGANA, Ph.D.
Vice President for Research and Extension
OIC Office of the President

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