STEPS FOR OUT DOOR ACTIVITIES:

Modify: Accessory Provisioning/ De-Provisioning

Login as Outdoor JTO

1. Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks > Enter the Outdoor Pillar
Workgroup > Search for Pending tasks > Go to Work Orders Tab > Select the required OUTDOOR Work
Order > Double-click on the Work Order number > The Work Order form appears > Status is initially
ASSIGNED > Change the status to INPROGRESS. The Actual Start Date field is populated

2. Check the costed items tab > Give the relevant accessories to the customer In case of De-Provisioning:
Remove the collected accessory from the Costed Items > Enter the values for the attributes
OD_ACC_COLLECTION_STATUS as either Collected or Collected With Damage or Not Collected
from LOV If the OD_ACC_COLLECTION_STATUS is Collected with Damage or Not Collected > Enter the
feedback accordingly in the attribute OD_ACCESSORY_FEEDBACK

3. Update the Work Order status to CLOSED > Click on Save Button > Close the Work Order form

Note: In case of WLL services, update the ESN number of the new accessory in Costed Items Tab under
WO.

OUTDOOR Work Order: Shift Disconnection/ Permanent Disconnection

Login as Sub Locality Outdoor JTO

1. Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks > Enter the Outdoor Pillar
Workgroup > Search for Pending tasks > Go to Work Orders Tab > Select the required OUTDOOR Work
Order > Double-click on the Work Order number > The Work Order form appears > Status is initially
ASSIGNED > Change the status to INPROGRESS. The Actual Start Date field is populated

2. Check the costed items tab > Take the existing accessories from the customer > Remove the
accessories from the costed items > Enter the values for the attributes OD_ACC_COLLECTION_STATUS as
either Collected or Collected With Damage or Not Collected from LOV

Note: If the OD_ACC_COLLECTION_STATUS is Collected with Damage or Not Collected > Enter the
feedback accordingly in the attribute OD_ACCESSORY_FEEDBACK

3. Update the Work Order status to CLOSED > Click on Save Button > Close the Work Order form

OUTDOOR Work Order: Accessory Fault Request

Login as Sub Locality Outdoor JTO

Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks > Enter the Outdoor Pillar Workgroup
> Search for Pending tasks > Go to Work Orders Tab > Select the required OUTDOOR Work Order >
Double-click on the Work Order number > The Work Order form appears > Status is initially ASSIGNED >
Change the status to INPROGRESS > The Actual Start Date field is populated > Faulty accessory attribute
would be populated > Rectify the fault with the accessory > Update the Work Order status to CLOSED >
Click on Save Button > Close the Work Order form

BB_OUTDOOR Work Order: Modify: Broadband Provision

1. Login as Sub Locality Outdoor JTO

Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks > Enter the Outdoor Pillar
Workgroup > Search for Pending tasks > Go to Work Orders Tab > Select the required OUTDOOR Work
Order > Double-click on the Work Order number > The Work Order form appears > Status is initially
ASSIGNED > Change the status to INPROGRESS. The Actual Start Date field is populated

2. Check the costed items tab > Give the relevant accessories to the customer >Update the serial number
of the modem in the Equipment Serial Number field against the accessory.

3. If the customer requests for a different modem delete the current modem and enter the new modem
and enter the reason for change in MODEM

BB_OUTDOOR Work Order: Modify: Change in Modem and Acquisition type

1. Login as Sub Locality Outdoor JTO

Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks > Enter the Outdoor Pillar Workgroup
> Search for Pending tasks > Go to Work Orders Tab > Select the required OUTDOOR Work Order >
Double-click on the Work Order number > The Work Order form appears > Status is initially ASSIGNED >
Change the status to INPROGRESS. The Actual Start Date field is populated >Check the Order Sub type
attribute

2. Check the costed items tab > Give the relevant accessories to the customer

In case of De-Provisioning: Remove the collected accessory from the Costed d Items > Enter the values
for the attributes OD_ACC_COLLECTION_STATUS as either Collected or Collected With Damage or
Not Collected from LOV .In case the old modem is taken on rental basis and if the entry in
OD_ACC_COLLECTION_STATUS is Collected with Damage or Not Collected > Enter the feedback
accordingly in the attribute OD_ACCESSORY_FEEDBACK .Update the Work Order status to CLOSED >
Click on Save Button > Close the Work Order form

BB_DEL_OUTDOOR Work Order: MODIFY: Broadband Disconnection

Login as Sub Locality Outdoor JTO

1. Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks > Enter the Outdoor Pillar
Workgroup > Search for Pending tasks > Go to Work Orders Tab > Select the required OUTDOOR Work
Order > Double-click on the Work Order number > The Work Order form appears > Status is initially
ASSIGNED > Change the status to INPROGRESS. The Actual Start Date field is populated
2. Check the costed items tab > Check the BB_MODEM_ACQUISITION_TYPE attribute. Collect the
modem from the customer if it is a rental modem. > Remove the accessories from the costed items >
Enter the values for the attributes OD_ACC_COLLECTION_STATUS as either Collected or Collected
With Damage or Not Collected from LOV .

Note: If the OD_ACC_COLLECTION_STATUS is Collected with Damage or Not Collected > Enter the
feedback accordingly in the attribute OD_ACCESSORY_FEEDBACK

3. Update the Work Order status to CLOSED > Click on Save Button > Close the Work Order form

BB_FEASIBILITY: MODIFY: Broadband Provision

1. Login as Sub Locality Outdoor JTO

Select the required BB_FEASIBILITY Task from the tasks tab > double click on the Service Order Number >
The respective service order form opens > Check for the Order Sub Type in Attributes tab

This would let you know the motive of the order > Check for the feasibility of the connection and enter
the attributes BB_FEASIBLE and BB_MOTIVE/NON_MOTIVE_MODEM. Update the task to COMPLETED >
Save

STEPS FOR OUTDOOR ACTIVITIES:

IDENTIFY_LINEMAN Task: New Phone Connection/ Shift Reconnection

Login as Sub Locality Outdoor JTO

Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks > Enter the Outdoor JTO Workgroup
> Search for pending tasks > Go to Tasks tab > Select the required IDENTIFY_LINEMAN Task > double click
on the Service Order Number > The respective service order form opens > Select the IDENTIFY_LINEMAN
task > Click Navigator > Double click Select Lineman > The Select Lineman screen appears > Select the
appropriate Lineman work group > Click OK and close the screen > The Lineman work group selected is
assigned to the OUTDOOR task > Change the status of the task to COMPLETED > click Save

New Phone Connection/ Shift Reconnection: LANDLINE, PCO, And ISDN_BRI, ISDN_PRI

1. Login as Outdoor JTO

Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks > Enter the Outdoor Pillar Workgroup
> Search for Pending tasks > Go to Work Orders Tab > Select the required OUTDOOR Work Order >
Double-click on the Work Order number > The Work Order form appears > Status is initially ASSIGNED >
Change the status to INPROGRESS. The Actual Start Date field is populated

2. Verify the attributes related to the OUTDOOR task OD_DOCS_COLLECTION_STATUS,INTERNALWIRING

REQUIRED,URBAN/RURAL,HANDSETREQUIRED,ORDER SUB-TYPE
3. Check the costed items tab > Give the relevant accessories to the customer > Click on the Print Work
Order button > Give a local system path in Destination field > Select the required Report Format > Click
on Run Report > the report would appear and take a print out and hand it over to the lineman

Note: Also check in WO Comments tab of the work order form for more information.

4. After the actual Outdoor activity > Lineman gets the details of DP/ Pillar Jumpering > Double Click on
Telephone No field > Circuit Design screen opens > Note: Circuit designing is done to define the
network related values. This is a mandatory activity. Based on the current convention, the circuit starts at
DP and ends with Switch port.

The sequence is:

Sequence Element

10 DP

20 Pillar OUT & Pillar IN

30 MDF

40 Switch

5. In order to complete the Circuit Design activity for Outdoor, the pin values of the DP, Pillar In and Pillar
Out are to be entered.

1. In the second row of the Cross Connections section, enter 10 in the Seq# field

2. Press tab or click on the XConnect field and enter JUMPER directly or by using the LOV

3. Press tab or click on the Location field and enter the frame location directly or by using the LOV

4. Press tab or click on the Type field and press the LOV. The value gets auto-populated

5. Press tab or click on the Index field and press the LOV. The value gets auto-populated

6. Press tab or click on the [Card]Port field and press the LOV. Select the CT Box by clicking on OK in the
Network element cards screen

7. Select the pin and click OK in the Valid Frame Appearances screen

8. Click on save button or press F10 button to save the changes

9. To enter Pillar In details in the next row, repeat steps 1 to 8 (Seq# is 20).

10. To enter Pillar Out details repeat steps 3 to 8 in the same row, but adjacent to Pillar In

11. To enter MDF details repeat steps 1 to 8 with Seq# as 30

12. Exit the screen

Note:

1. If the frame inventory is not appropriate, select the DUMMY CT Boxes wherever needed

2. Automatically the Cross Connections section would have a re-cord of switch port with Seq# as 40. If
this record does not exist, the Indoor person has to repeat the steps 1 to 8 given in the above section

6. Update the Work Order status to CLOSED > Click on Save Button > Close the Work Order form

OUTDOOR Work Order: Technical Fault Request

Login as Sub Locality Outdoor JTO

Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks > Enter the Outdoor Pillar Workgroup
> Search for Pending tasks > Go to Work Orders Tab > Select the required OUTDOOR Work Order >
Double-click on the Work Order number > The Work Order form appears > Status is initially ASSIGNED >
Change the status to INPROGRESS > The Actual Start Date field is populated > To change network
parameters, if any, open the Circuit Design screen > Edit, save and close the Circuit Design screen > Enter
fault clearance code in TT_FAULT_CLEARANCE_CODE attribute > Update the Work Order status to
CLOSED > Click on Save Button > Close the Work Order form
 STEPS FOR INDOOR ACTIVITIES:

Login as Switch Room User

Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks > Click on the Workgroup, Enter the
value as ALL WORKGROUPS > Clear the From and To dates > Set the refresh time as per the
requirement. > Search for pending tasks > Go to Tasks tab

INDOOR: Addition/ Deletion in Junctions: ISDN_PRI: CREATE/ MODIFY/ DELETE

Select the required INDOOR Task > double click on the Service Order Number > The respective service
order form opens > Check for the NO_OF_JUNCTIONS in Attributes tab > Update the status of the task to
COMPLETED > Save

Note: Assumption: Activation/ De-Activation of the Junction/ PRI link are done at the switch.

New Phone Connection/ Shift Reconnection/ Disconnection/ Shift Disconnection/Modify Facility

Select the required INDOOR Task from the tasks tab > double click on the Service Order Number > The
respective service order form opens > Check for the Order Sub Type in Attributes tab This would let you
know the motive of the order > Check for the facilities which are in Green Color in Features Tab Only
those facility would be activated on which action has to be taken (When clicked on the task, the task
comments below also would give the summary of facilities to be acted upon)

Provision all of them for which current value is Y and previous value is N in features tab. Deprovision all
features for which current value is N and previous value is Y in features tab. > Once the facilities are
provisioned on the switch, Update the status of the task to COMPLETED > Save

Note: 1. Assumption The respective facilities are provisioned/ De-provisioned on the switch manually.

2. If the facility is not feasible on the switch, the PROVISIONED attribute in Features tab must be updated
to N.

3. In case of WLL service, ESN Number (refer to Costed Items in WO) is activated on the switch.

INDOOR: CENTREX Provisioning Scenario: CREATE/ MODIFY/DELETE order

The tasks involved in CENTREX are:

GROUP_INPUTS: This is a manual task and is meant for inputting Centrex related inputs. Below are the
steps to close this task.

Select the required GROUP_INPUTS Task in the tasks tab of Inbox > double click on the Service Order
Number > The respective service order form opens > Enter values in the mandatory attributes
SHORT_DIAL_NO, SWITCH_GROUP_ID, and EXISTING_GROUP > Once the switch provisioning is done,
Update the status of the task to COMPLETED > Save
CX_GROUP_INDOOR: This is a manual task and is meant for the switch activation of Centrex feature.
Below are the steps to close this task. Select the required CX_GROUP_INDOOR Task > double click on the
Service Order Number > The respective service order form opens > Based on the attributes
SHORT_DIAL_NO, SWITCH_GROUP_ID, and EXISTING_GROUP, activate the Centrex feature on the switch
> Update the status of the task to COMPLETED > Save

Assumption: Provisioning - Based on the Current and previous values of CENTREX_GROUP_ID

attribute, the Centrex group is added on the switch and the member is added to the group.

Deprovisioning - The member/ group are removed from the switch.

INDOOR: CALL HUNTING Provisioning Scenario: CREATE/ MODIFY/DELETE order

The task involved in CALL HUNTING is:

GROUP_INDOOR: This is a manual task and meant for switch activation for the CH facility. Select the
required GROUP_INDOOR Task > double click on the Service Order Number > The respective service
order form opens > Check the feature value of CALL_HUNTING in features tab > Update the status of the
task to COMPLETED > Save

If call hunting feature value is Y, it is Pilot Number.

If the value is N and the attribute PILOT_NUMBER has the pilot number of that group, then it is a Child
Number.

INDOOR: CALL HUNTING De-Provisioning Scenario: MODIFY/DELETE order

The task involved in CALL HUNTING is:

GROUP_INDOOR: This is a manual task. Select the required GROUP_INDOOR Task > double click on the
Service Order Number > The respective service order form opens > Check the feature value of
CALL_HUNTING in features tab and Attribute PILOT_NUMBER > Update the status of the task to
COMPLETED > Save

If it is Pilot Number, the current value of the feature would be N

If it is a Child Number, then the current value of the PILOT_NUMBER would be NULL.

Assumption: CALL HUNTING is de-activated on the number on the switch.

FAULT_INDOOR: Technical Fault: FAULT order:

Select the required FAULT_INDOOR Task in the tasks tab in the Inbox form > double click on the Service
Order Number > The respective service order form opens > Check for the values of ORDER_SUB_TYPE &
FAULT_FEATURE in Attributes tab > Fix the fault > Enter the fault clearance code value in the attribute

TT_FAULT_CLEARANCE_CODE > Update the status of the task to COMPLETED > Save
 INDOOR: Suspension: SUSPEND order:

Select the required INDOOR Task > double click on the Service Order Number > The respective service
order form opens > Check for the values of OUTGOING_BAR or INCOMING_BAR in Attributes tab > If
the switch connectivity is there the task would automatically get completed. Else, it would generate a
WO. In such case, Click on View WO, update the WO status to CLOSED > Save

INDOOR: Restoration: RESTORE order:

Select the required INDOOR Task > double click on the Service Order Number > The respective service
order form opens > Check for the values of OUTGOING_BAR or INCOMING_BAR in Attributes tab > If the
switch connectivity is there the task would automatically get completed. Else, it would generate a WO. In
such case, Click on View WO, update the WO status to CLOSED > Save

INDOOR: Change in Number for LANDLINE, PCO,ISDN_BRI, and ISDN_PRI services: MODIFY

The tasks involved in this scenario are:

IND_NUM_DEL: Select the required IND_NUM_DEL Task > double click on the Service Order Number >
The respective service order form opens > Check for the Previous value of TELEPHONE_NO in Attributes
tab > Update the status of the task to COMPLETED > Save

Assumption: Previous Number is deleted from Switch

IND_NUM_ADD: Select the required IND_NUM_DEL Task > double click on the Service Order Number >
The respective service order form opens > Check for the Current value of TELEPHONE_NO in Attributes
tab > Update the status of the task to COMPLETED > Save

Assumption: New number is added to switch

INDOOR: Select the required IND_NUM_DEL Task > double click on the Service Order Number > The
respective service order form opens > Check for the Features for which previous value is not same as
current value in Features Tab or Check for the features which are highlighted in Green > Update the
status of the task to COMPLETED > Save

Assumption: Update all the features to new number on the switch.

INDOOR: Addition/ Deletion in number of DIDs: ISDN_BRI &ISDN_PRI: CREATE/ MODIFY/ DELETE

Select the required INDOOR Task > double click on the Service Order Number > The respective service
order form opens > Check for the NO_OF_DIDS in Attributes tab > Update the status of the task to
COMPLETED > Save

Assumption: New DID is added to the service or specified DID is removed for that service On the
switch.
 STEPS FOR MDF ACTIVITIES:

Login as MDF User

Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks > Enter the MDF Workgroup > Search
for pending tasks > Go to Work Orders tab

MDF Work Order: New Phone Connection/ Shift Reconnection

1. Select the required MDF Work Order > Double-click on the Work Order number > The Work Order
form appears > Status is initially ASSIGNED > Change the status to INPROGRESS. The Actual Start Date
field is populated

2. Double click on Telephone No field > Circuit Design screen opens > Check for the MDF details (if
present) Do the MDF Jumpering for the customer

3. If the MDF details in the circuit are not in place, then Double Click on Circuit Edit Screen > Circuit
Design screen opens > Create an entry for MDF as below:

4. Enter sequence > MDF Location > Type > Index > Card/port/pin > Save > Close

Go the row below the last populated row, Enter the value 30 in the Seq field of the Cross Connection
section .

Select the appropriate MDF location using the LOV, in the From Location field Click on From Type
field and press F9 button. The type value would be auto populated.

Place the cursor in the Index field and press F9. The index value appears automatically.

Select the appropriate port using the LOV in the [Card], Port field. Click on the [Card].Port field, click on
LOV button. Select the appropriate CT block and click on OK. The available pins in that CT block would
appear > select the required pin, to which the jumpering has been done. Click ok > Save

A new row for a MDF element is added

5. Internal testing would be done, if line is working fine. Once done, IS_LINE_OK attribute in the
attributes tab needs to be updated to Y > Save

6. Update the Work Order status to CLOSED > Click on Save Button > Close the Work Order form

MDF: Addition of Junctions: CREATE/ MODIFY

Select the required MDF Work Order > double click on the Work Order Number > The respective work
order form opens > Check for ORDER_SUB_TYPE in attributes tab> Check for the NO_OF_JUNTIONS in
Attributes tab > Changes to be made to circuit accordingly > Update the status of the WO to CLOSED >
Save
 MDF: Deletion of Junctions: MODIFY/ DELETE

Select the required MDF Work Order > double click on the Work Order Number > The respective work
order form opens > Check for ORDER_SUB_TYPE in attributes tab> Check for the NO_OF_JUNTIONS in
Attributes tab > Changes to be made to circuit accordingly > The circuit which is deleted to be put in
CANCELLED status> Update the status of the WO to CLOSED > Save

BB_MDF Work Order: Broadband Provision: MODIFY

1. Select the required BB_MDF Work Order > Double-click on the Work Order number > The Work Order
form appears > Status is initially ASSIGNED > Change the status to INPROGRESS. The Actual Start Date
field is populated < Check the ORDER_SUB_TYPE attribute

2. Do the DSLAM Jumpering for the customer > Enter the BB_BRAS/BNG_IP, BB_DSLAM_IP,
BB_OUTER_VLAN, BB_NETWORK_TYPE, BB_INNER_VLAN attribute values in the attributes tab of the
work order.

3. Update the Work Order status to CLOSED > Click on Save Button > Close the Work Order form.

BB_DEL_MDF Work Order: Broadband Disconnection: MODIFY

1. Select the required BB_DEL_MDF Work Order > Double-click on the Work Order number > The Work
Order form appears > Status is initially ASSIGNED > Change the status to INPROGRESS. The Actual Start
Date field is populated < Check the ORDER_SUB_TYPE attribute

2. Remove the DSLAM Jumpering for the customer.

3. Update the Work Order status to CLOSED > Click on Save Button > Close the Work Order form.

BB_FEASIBILITY Work Order: Broadband Shift Disconnection: DELETE

1. Select the required BB_FEASIBILITY Work Order > Double-click on the Work Order number > The Work
Order form appears > Status is initially ASSIGNED > Change the status to INPROGRESS. The Actual Start
Date field is populated < Check the ORDER_SUB_TYPE attribute > Enter the BB_RELOCATE_WITHIN_SSA
attribute looking at the feasibility of Broaband at the new location. The attribute value must be either Y
or N.

2. Update the Work Order status to CLOSED > Click on Save Button > Close the Work Order form
 STEPS FOR NIB ACTIVITIES:

Login as NIB In charge User

Home Page > Go to Provisioning > Inbox > Go to Work orders/Tasks

> Click on the Workgroup, Enter the value as ALL WORKGROUPS > Clear the From and To dates > Set
the refresh time as per the requirement. > Search for pending tasks > Go to Tasks tab

BB_IP_ALLOCATION: Broadband Provision / Broadband Static IP Change : MODIFY

Select the required BB_IP_ALLOCATION Task from the tasks tab > double click on the Service Order
Number > The respective service order form opens > Check for the Order Sub Type in Attributes tab

This would let you know the motive of the order > Enter the static ip to be given to the customer in
BB_STATIC_IP attribute > Update the status of the task to COMPLETED > Save

Note: For New Connection Provisioning, the current value of the attribute BB_STATIC_IP would be null.

For Change of Static IP case, the current value and previous value would contain the old IP. The New IP
has to be updated in the current value field.

BB_NIB2.2_ACTIVATION:

Broadband Provision / Broadband Disconnection: MODIFY / DELETE / Change of Plan

Select the required BB_NIB2.2_ACTIVATION Task from the tasks tab > double click on the Service Order
Number > The respective service order form opens > Check for the Order Sub Type in

Attributes tab This would let you know the motive of the order > Provision/ Deprovision the customer
on the LDAP. Update the status of the task to COMPLETED > Save