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I. Task 3.1:
Quality Defined:
A subjective term for which each person has his or her own
definition. In technical usage, quality can have two meanings: (1) the
characteristics of a product or service that bear on its ability to
satisfy stated or implied needs and (2) a product or service free of
deficiencies. American Society for Quality (ASQ)
A Quality Management System is The organizational structure,
processes, procedures and resources needed to implement, maintain
and continually improve the management of quality. American
Society for Quality (ASQ)
Total Quality Management (TQM) is a management approach to
long-term success through customer satisfaction. TQM focuses on
the development of products and services that meet the needs and
exceed the expectations of key customer groups.
This is accomplished by creating an integrated system that is
process centered, has total employee involvement and is completely
customer focused. Creating a culture that is customer focused and
collecting and studying data that supports efforts for the customer
are critical components to the system.
Steps to Creating a Total Quality Management System
12. Technology
Make sure technology is user-friendly and supports targeted
improvements. For example, a website should be easy to navigate as
well as easy to find (SEO) and the content should be easy to
understand.
Final Thoughts
Make sure employees understand the vision as well as their role in
supporting it. Look for ways to ensure that all internal processes are
standardized and that employees receive the training to understand
the standardization.
Successful quality initiatives require ongoing Senior Leadership
sponsorship and support through structure, process and staff
transitions. Designated resources are also critical in supporting these
endeavors.
For ensuring the the quality standard, Thanh Xuan uses systems to
manage and monitor it. There are some of systems that company
apply including ISO 9002, ISO 17025, BRC, HACCP, TQM.
Applying Total quality management (TQM) in Thanh Xuan.
Total Quality Management (TQM) is the important system to
manage and reponsible quality of product in production process.
The continuous process of reducing or eliminating errors in
manufacturing, streamlining supply chain management, improving
the customer experience and ensuring that employees are up-to-
speed with their training. Total quality management aims to hold all
parties involved in the production process as accountable for the
overall quality of the final product or service. (Following
www.investopedia.com)
These are some main factors in Total quality management (TQM):
Understanding and commit to TQM
Evaluate the current culture, customer satisfaction and
cosmetic quality management systems.
Define the core values that is used to communicate with other
departments.
Determine and priority customer's need about the customer
service, skin care process and yoga class.
Creating the map of critical processes through which Thanh
Xuan can fullfil customer's demand about product.
The progress will be evaluated regularly
Providing employee awareness and feedback about reward/
recognition process is established.