Beruflich Dokumente
Kultur Dokumente
ADDITIONAL EXPERIENCE
McGill University IT Support Desk
IT Service Desk Consultant June 2017 - Present
Provide information technology support via telephone and email for the McGill community
Diagnose, troubleshoot and resolve client issues on upgrades, installation, and hardware maintenance
Follow up with clients, and document help desk tickets
Train new part- time employees
EDUCATION
McGill University
MA Education and Society (Thesis) September 2015 - Present
McGill University
Undergraduate, Kindergarten & Elementary Education September 2011 - April 2015