Beruflich Dokumente
Kultur Dokumente
(CHAPTER 1)
Graduate school
Department Asst.
Manager
Supervisor
Management
Training
Program
University Supervisor
Bachelor
Level
High school
Assembly
And Event
Management
Restaurant and
Lodging
Managed
Services
Travel and
Recreation
Tourism
Success in Service
Apathy
Brush-off
Coldness
Condescension
Robotics
Rule book
Runaround
3 Steps of Service
A warm and sincere greeting; use the guest name, if and when
possible.
Anticipation and compliance with the guests needs.
Fond farewell; give them a warm good-bye and use their names
when possible.