Prosci Change Series

Prosci Change Management Series
The definitive collection of change

management research, planning and
implementation resources
Table of Contents
About Prosci
Why Choose Prosci? 3
Resources for the Entire Organization 4
Proscis Change Management Approach 5
Prosci by the Numbers 6
Our Change Management Portfolio
Research
Best Practices in Change Management benchmarking report 7
Tools
Change Management Toolkit 8
Change Management Pilot 9
Change Management Pilot Professional 10
Comparing Proscis Change Management Tools 11
Supporting Materials
ADKAR: a model for change in business, 12

government and our community
Change Management: the people side of change 13
Employees Survival Guide to Change 14
Change Management Guide for Managers and Supervisors 15
Packaging Options
Change Management Leadership Packages 16
Training
Prosci Change Management Training Programs 17
Order Form 18
About Prosci | Research | Tools | Supporting Materials | Packaging Options | Training | Order Form
Why choose Prosci?

Customers say they choose Prosci for their change management approach
because the methodology and tools are:
Proscis change management materials utilize best practices research

Research-based from more than 1,600 end-users worldwide.
Proscis best-of-the-best change model and structured process provide a

Holistic comprehensive framework for managing change at all levels, from top-level
executives to front-line employees.
Easy-to-use Proscis tools, templates and checklists are easy to learn and easy to apply.
Prosci is uniquely positioned to help your

organization build internal competency in change
management. As a research firm and learning
organization, Prosci provides resources for:
Executives and senior leaders
Managers and supervisors
Project teams
Front-line employees
We give you the processes and tools to achieve

project success and build the competency to
manage change.
Order online at www.change-management.com or call +1 970-203-9332

Prosci 1367 S. Garfield Ave. Loveland, CO 80537 USA
Resources for the

entire organization
Effective change management requires action
at all levels in the organization
Research shows that action is needed at multiple levels, from senior leaders to
front-line supervisors, to reach change objectives. Proscis approach provides a
common language and customized tools for:
Senior Project
leaders team
Change
management
Managers & Employees

supervisors
Senior leaders Project Team

Actively and visibly support the change, Develop change management strategy and
build the coalition, and communicate plans, and provide support to other employees.
directly with employees.
Employees Managers & supervisors

Survive and thrive during organizational change. Coach employees through the transition
and manage resistance.

Proscis Change Management Approach
Proscis change
management process A wareness
PHASE 1
Preparing for change
Define your change

management strategy
D esire
Prepare your change

The
management team ADKAR K nowledge
model
Develop your
sponsorship model
A bility
PHASE 2
Managing change
Develop change R einforcement

management plans
Take action The ADKAR Model is:

and implement plans
Proscis individual change model for managing
change one person at a time.
PHASE 3
Reinforcing change Designed to help diagnose barriers and resistance
Collect and to change among employees.
analyze feedback Featured in all of Proscis change management tools.
Diagnose gaps and

manage resistance
Implement corrective actions

and celebrate successes
Proscis Organizational
Change Management Process is:
Scaleable and customizable to your organization
and your specific change project.
Comprehensive to reach multiple levels.
Featured in Proscis Change Management Toolkit

and online Change Management Pilot.

Prosci by the numbers
32,000 Members of Proscis change management community

on change-management.com
2,500 Participants in Proscis change management programs to date
1,600 Organizations that have contributed to Proscis best practices research

since 1998
59 Countries that have participated in Proscis change management best

practices research
58 Percent of Fortune 500 companies that have purchased Proscis

change management material or attended Proscis training
5 Longitudinal studies on change management that Prosci has

conducted over the last nine years

Best Practices in Change Management

benchmarking report
426 organizations share lessons learned
and best practices in managing the people
side of change
Product stats: Key findings from this report:

Price: $249.00 Success factors Uncover the greatest contributors to the
Format: Research Journal success of a change management program.
Pages: 60+ Role of top management Learn the key activities for executive
Figures: 40+ sponsors, as well as the most common mistakes they make when
Tables: 5+ leading change.
The only report of its kind, Proscis Best Practices in Change Resistance to change Learn the primary reasons for resistance
Management benchmarking report will help you optimize your to change and the most effective tactics to manage resistance.
change management approach to achieve business results on Methodology Read about the must do activities for each
change projects with real-world research. Learn key success phase of the project.
factors, what works, what doesnt and what mistakes to avoid
Communications Discover the most effective methods of
from over 400 practitioners. Participants reveal the factors that
communication during the project.
most significantly contributed to their project success, past critical
mistakes and what they would do differently on their next change Change management competency Learn about building
projects. The 2007 report compares the most recent data with change competency in your organization.
results from four previous studies in the last ten years to give a Change saturation Find out about new data on organizations
longitudinal view of where change management is heading in the and employees reaching their change capacity and what to do
future. This study is Proscis most comprehensive to date, with 426 about it.
participants from 59 countries.
Sample participants
Aflac, Inc. City of Toronto Shell
American Express Company GlaxoSmithKline Sprint Nextel
Bell Aliant Government of Nova Scotia State of Delaware
BHPBilliton Iron Ore Intel Symantec
Blue Cross Blue Shield Kraft Foods United Nations

of Michigan
Motorola, Inc. United States Internal
Bombardier Revenue Service
NASA
Capgemini University of Vermont
Philippine Airlines
Caterpillar, Inc.
Reuters

Change Management Toolkit

A complete guide to preparing and
implementing change management
using the ADKAR Model
Change management processGuidelines, templates and
Product stats: checklists for the entire change management process including
Price: $349.00 planning templates for communication plan, training plan,
Format: Hard-copy binder & CD-ROM coaching plan, sponsorship roadmap and resistance
Templates: 14 management plan.
Worksheets: 12 Customization guidelinesChange management should reflect
Assessments: 6 your unique change and the organization that is changing
Figures: 34 learn how to adapt your approach and plans to the specifics of
your project.
This tool will enable you to:

Research says
Follow step-by-step instructions on how to formulate and
implement change management on your project.
The use of a structured change management approach
and tools is one of the top-three success factors for Utilize the most up-to-date assessment tools to prepare a change
achieving business results on change projects. management strategy.
Create a comprehensive change management plan to implement

your strategy.
Proscis Change Management Toolkit provides a comprehensive
Integrate change management with project management to
change management process that is scaleable for your business
manage the human side of change, not just the business side.
change, from formulating your change management strategy to
implementation and follow-up. Templates, checklists, guidelines Actively manage employee resistance and resolve conflicts with
and worksheets are included on the CD-ROM to make these the ADKAR Model.
tools fast and easy-to-use. The toolkit includes detailed planning
templates, readiness assessments and guidelines for building
executive sponsorship and managing resistance.
Toolkit elements:
Change management overview - What is change
management, why is it important, what can you do to manage
change effectively.
Assessments - Tools for evaluating your change and your

organizations readiness for change.
Templates - Critical document templates for planning and

executing change management provided on CD-ROM.
Theories and perspectives - A practical discussion of change

principles and concepts.

Change Management Pilot
Web-based tool for navigating your

change management strategy and plans
Product stats: PresentationsFive presentations to download and

Price: $449.00 use with your organization.
Format: Web-based tool with electronic templates Problem-solvingTrouble-shooting guides for common
Templates: 24 problems in managing the human side of change.
Assessments: 15
RolesDefinitions and responsibilities of participants necessary
Presentations: 5
for successful change management.
The Change Management Pilot features Proscis entire change eLearningOnline tutorials for team members and managers
management process and approach in web-based format. You to learn more about specific topics in change management,
can access any component of the methodology anytime, including best practices research, concepts and principles
anywhere in less than four clicks. The Change Management and ADKAR.
Pilot provides more than 200 pages of Proscis popular Change
This tool will enable you to:
Management Toolkit, over 20 downloadable planning templates
Have immediate accessno shipping required.
and the complete set of change readiness assessments in an
easily accessible web-based format. The tool also includes Find anything in Proscis Change Management Process within
process drill-down capability, benchmarking results from more four clicks.
than 1,600 organizations, eLearning modules and ready-to-use Utilize the most up-to-date assessment tools to prepare a change
change management presentations. management strategy.
Pilot elements: Create a comprehensive change management plan to implement

CM ProcessProscis complete Change Management your strategy.
methodology, including step-by-step instructions for creating Integrate change management with project management to
a strategy and implementing the change management plans. manage the human side of change, not just the technical side.
TemplatesDownloadable templates in easy-to-use formats Actively manage employee resistance and resolve conflicts using
that you can customize for your project. the ADKAR Model.
AssessmentsDownloadable files to use in formulating your
change management strategy.

Change Management Pilot Professional

Enhanced online tool with additional
resources for managers and coaches
Product stats:
Price: $559.00
Format: Web-based tool with electronic templates
Templates: 31
Assessments: 17
Presentations: 5
Proscis Change Management Pilot Professional is the ultimate This tool will enable you to:
resource for a change management professional. You get all of Have immediate access no shipping required.
the benefits of the Change Management Pilot, including online
Find anything in Proscis Change Management Process within
access and an easy-to-navigate drill-down process, with additional
four clicks.
resources on how to engage front-line managers and supervisors
with their critical role in the change management process. The Utilize the most up-to-date assessment tools to prepare a change
Change Management Pilot Professional allows you to reach each management strategy.
level of the organization, from front-line employees to senior Create a comprehensive change management plan to implement
executives and sponsors. Additional resources include the your strategy.
electronic version of the Change Management Guide for Managers
Integrate change management with project management to
and Supervisors and extra benchmarking results from more than
manage the human side of change, not just the technical side.
1,600 organizations.
Actively manage employee resistance and resolve conflicts with
Pilot Professional elements: the ADKAR Model.
CM ProcessProscis complete Change Management
methodology, including step-by-step instructions for creating
a strategy and implementing the change management plans.
TemplatesDownloadable templates that can be customized to

the specifics of your organization.
AssessmentsDownloadable files to use in formulating your

change management strategy.
PresentationsFive ready-to-use presentations to download

and use with your organization.
Problem-solvingTrouble-shooting guides for common

problems in managing the human side of change.
RolesDefinitions and responsibilities of participants necessary

for successful change management.
eLearningOnline tutorials for team members and managers

to learn more about specific topics in change management,
including best practices research, concepts and principles
and ADKAR.
Managers and SupervisorsGuidelines and research to help

managers with their critical role as coaches during the change
management process. 10
Comparing Proscis Change

Management Tools
Prosci offers a variety of tools to support practitioners and change managers who are responsible for the
change management work on a project. Tools are offered in both hard-copy and web-based format.
Change Management Change Management Change Management

Toolkit Pilot Pilot Professional
Format Binder with CD-ROM Online Online
Access to Proscis complete
change management process
Step-by-step instructions to write a complete
change management plan
Access to change characteristics and organizational
readiness assessments
Access to change management templates,
including communication plan, training plan,
sponsor roadmap, coaching plan and resistance
management plan
Assessments to evaluate strength of
sponsorship coalition
Proscis electronic Impact Index for
change readiness
CD-ROM with downloadable templates, checklists
and assessments
Web-based electronic format to access
anytime, anywhere
Available immediately no delay for shipping
Tutorial on Getting Started in the change
management process
Ready-to-use presentations you can utilize
for your project
Selected best practices sections on communication
methods, greatest contributors and obstacles to
success, what to do differently next time, ways to
manage resistance, sponsor activities and mistakes
Six e-learning modules
PDF of the book Change Management: the
people-side of change
Special sections on problem-solving and change
management roles
Drill-down navigationfind anything
within four clicks
PDF of the Employees Survival Guide to Change
Full content of Change Management Guide for
Managers and Supervisors in web-based format
Additional best practices data
Order online at www.change-management.com or call +1 970-203-9332 11

ADKAR: a model for change in business,

government and our community
How to implement successful
change in our personal lives
and professional careers
Product stats: This book will enable you to:

Price: $18.95 Make sense of the many tools and approaches for
Format: Paperback book managing change.
Pages: 146 Lead change successfully, both in your personal life
Case studies: 20 and professional career.
FAQs: 21
Explore what drives each building block of ADKAR.
Learn about the origins of the ADKAR Model.

Readers say
Table of Contents:
Chapter 1 ADKAR: Overview
This is a must read for executives
and managers at all levels. Chapter 2 Awareness
- Jeffrey A. Randall, PhD, PMP, CACI International Inc. Chapter 3 Desire
Chapter 4 Knowledge
If this book is utilized to its full capacity by each Chapter 5 Ability
and every company in the business world, we would
end up with more and more companies that people Chapter 6 Reinforcement
would want to work for.
Chapter 7 The ADKAR Model
- Bobbi De Bono, KLEINFELDER
Chapter 8 Building Awareness
Chapter 9 Creating Desire

ADKAR is one of those concepts that will
profoundly change the way you interact with Chapter 10 Developing Knowledge
others, both personally and professionally.
Chapter 11 Fostering Ability
- James J. Schnaible, City of Albuquerque
Chapter 12 Reinforcing Change
Chapter 13 ADKAR Enabling Elements Summary

It is easy enough for a novice to follow and
comprehensive enough for an expert to appreciate. Chapter 14 ADKAR Applications
The ADKAR Model works!
-Rita Wilkins, Lake County Health Department

Change Management:
the people side of change
A foundation for successfully
managing employee and
organizational change

Price: $18.95 Gain a basic understanding of what change management is and
Format: Paperback book why it is important.
Pages: 149 Introduce change management to front-line managers and
Worksheets: 14 top-level executives.
Figures: 16
Utilize case studies and ADKAR worksheets to see how change
management applies to real-life situations.
Readers say Help managers and sponsors to understand their important role
in the change management process.
This book takes the sometimes overly academic
Table of Contents:
work around change management and makes it easy,
understandable and actionable. Chapter 1 Why manage change?
- Laura Roethe, Change Management Practice Leader, Chapter 2 Theories and principles
CUNA Mutual Group
Chapter 3 Individual change management
Chapter 4 Organizational change management

A great book to read if your boss talks about
change management, but cant explain what change Chapter 5 Change competency
management is or how to go about it. Chapter 6 Conclusion
- Melissa Dutmers, Process Architect,
Appendix A Additional resources
Agilent Technologies
Appendix B ADKAR worksheets
Change Management is like a driving school for Appendix C Highlights of best practices
change agents. It teaches you the basic principles Appendix D Frequently asked questions
and rules for safely navigating changes and offers
you insight into the minds of other drivers.
- Michelle Wiginton, Information Technology,
University of Oklahoma
The principles illustrated in the book are timeless

and appropriate to any condition where things are
not static. In fact, they are based upon great quantities
of common sense so much so that their utilization
is not common.
- Kim A. Kennedy, General Manager, Blue Diamond

Employees Survival Guide to Change

The complete guide to
surviving and thriving during
organizational change

Price: $14.95 Avoid the loss of valued employees and minimize business
Format: Paperback book disruption from the change.
Pages: 102 Answer the questions employees are afraid to ask.
Worksheets: 12
Describe the phases of the change and what employees
can expect.
Garner support from employees who would otherwise resist

Readers say the change.
Create an attitude of Can-do rather than Not my job.

An easy, quick read, the Employees Survival Guide
Table of Contents:
to Change is good advice for anyone working in the
Introduction
ever-changing, chaotic environment we now call
business as usual. Part 1 Frequently Asked Questions (FAQs) About Change
- Carol Kinsey Gorman, Author of This Isnt the Part 2 Taking Control of Change
Company I Joined
Part 3 Highlights and Tips
Part 4 For Employees Who Are Part of Change

A much needed addition to every employees
toolbox! The first thing to reach for when faced with Management Teams
change. Its like hiring a personal coach at a fraction of
the cost.
- Madeleine Ashe, Consultant,
Vanguard Communications Corporation
A great tool for keeping your business focus fresh

and innovative. This is the best Change Management
guide a business can provide to its employees.
- Sandy Dalbom, Manager, Avaya

Change Management Guide for

Managers and Supervisors
Using the ADKAR Model to coach and
lead employees through change
Product stats: This tool will enable you to:

Price: $189.00 Understand the importance of the role of managers and
Format: Hard-copy binder & CD-ROM supervisors in making change successful for themselves
Templates: 9 and their employees.
Worksheets: 6 Actively manage employee resistance and resolve conflicts with
the ADKAR Model.
Avoid productivity losses caused by process, technology or

Research says
organizational changes.
Managers and direct supervisors are the most Lower employee stress and increase employee satisfaction.
effective senders of messages about change and
how it will personally impact an employee.
Managers and supervisors play one of the most critical roles in

helping employees through change. Proscis Change Management
Guide for Managers and Supervisors is designed to help managers
build skills around leading change. This comprehensive guide for
managers provides answers and activities to address the tough
questions that employees have about change. Focusing on the
ADKAR Model, managers will learn about how to proactively
diagnose resistance and develop plans for effectively leading
change with employees. This tool also includes learning activities
and tools to use directly with employees and the latest best
practices related to managing change.
Toolkit elements:
Learning modulesStep-by-step guide for managers to help
their employees transition through change using ADKAR.
Best practicesResearch results related to your role as a

supervisor or manager of change.
Sample meeting agendasIdeas and suggestions to use

with employees.
Employee worksheets and assessmentsDiagnose resistance

points and effectively coach employees.

Change Management Leadership Packages

Recommended Product Combinations
at discounted prices
1. Change Management Introductory Package Package Discounts
Four of the top-selling resources to get you and your team started
on the road to success in change management.
Price: $269 (save 11% off list price)
Best Practices in Change Management benchmarking report 3. Change Management Series

A group of resources designed to reach different levels in the
ADKAR: a model for change in business, government and
organization.
our community
Cost: $559 (save 29% off list price)
Change Management: the People Side of Change
Employees Survival Guide to Change
Change Management Guide for Managers and Supervisors
Best Practices in Change Management benchmarking report

2. Change Management Toolkit and Report
Proscis comprehensive change management process, including 4. Change Management Toolkit and Pilot
templates, worksheets, readiness assessments, checklists and The most popular and widely-used change management resource
guidelines combined with the latest and greatest research on from Prosci in both hard-copy and web-based versions.
managing the human side of change.
Change Management Pilot
Best Practices in Change Management
benchmarking report
5. Change Management Professional
This package gives you access to all of the resources in hard-copy
and electronic version and provides resources designed to reach
each level of your organization.
Change Management Guide for Managers and Supervisors
Change Management Pilot Professional
Best Practices in Change Management benchmarking report

Prosci Change Management

Training Programs
Prosci is uniquely positioned to help
your organization build internal
competency in change management.
Prosci has been directly engaged in knowledge transfer and If we had the opportunity to attend Proscis change
coaching of executives and project teams for very diverse groups, management training and to use these tools before starting
including some of the largest companies and government this project, we could have cut the amount of time and
agencies worldwide. These organizations have selected Prosci as a money spent by at least 50%.
best-of-the-best provider for change management methodology, - Jose G., Director of Human Resources
tools and models. Change Management Coaching Program
Prosci provides change management training programs for This one-day program is ideal for managers and supervisors who
multiple levels of your organization. are helping their employees transition through change. Proscis
Change Management Coaching Program focuses on the power
Change Management Certification Program
of individual coaching, avoiding common manager mistakes, and
Designed for employees that are responsible for managing change
techniques for managing resistance. Participants will understand
within their organization, this three-day change management
the importance of their role in making change successful for
program utilizes Proscis research-based Change Management
themselves and their employees.
Methodology, ADKAR Model, Change Management Toolkit and
Change Management Pilot. At the end of the program, participants Outstanding in both content and delivery, well
researched, practical, user-friendly and highly interactive.
are certified in Proscis Change Management Methodology and
After 14 years, the best methodology I have found, and a
are able to lead their organizations through both incremental and
truly professional organization.
radical changes.
- Catherine S., Change Management Consultant
Prosci Change Management Training Credits
Change Management Sponsor Program
Earn 2.4 CEUs from Colorado State University and 24 PDUs from the
Designed for executives and senior leaders that serve as sponsors
Project Management Institute by completing the Prosci Change
of change, this four to six hour program will help your leaders
Management Certification Program.
embrace their role in the change process. They will discover that
visible and active sponsorship is more than simply authorizing
resources or providing funding.
Change Management Open-Enrollment Public Programs

Your team can attend the certification program in Colorado and
other locations throughout the United States. Programs are held
monthly and upcoming dates include:
January 15 - 17, 2008 February 19 - 21, 2008
January 29 - 31, 2008 March 18 - 20, 2008
February 5 - 7, 2008 March 25 - 27, 2008
Contact us to learn more: www.change-management.com training@prosci.com 1-970-203-9332

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Best Practices in Change Management benchmarking report Payment Information
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Change Management Pilot - $449.00 Security/CVV2 Code:
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ADKAR: a model for change in business, government and our Country: Postal Code:
community - $18.95
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Change Management: the people side of change - $18.95 Delivery address is same as billing address above
Employees Survival Guide to Change - $14.95 Delivery address (No PO Boxes):
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Leadership Packages FedEx 3-Day Saver
Change Management Introductory Package - $269.00
International shipping options:
Change Management Toolkit and Report - $499.00
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Prosci Change Management Series

The definitive collection of change

Why Choose Prosci? 3

Resources for the Entire Organization 4

Proscis Change Management Approach 5

Prosci by the Numbers 6

Our Change Management Portfolio

Best Practices in Change Management benchmarking report 7

Change Management Toolkit 8

Change Management Pilot 9

Change Management Pilot Professional 10

Comparing Proscis Change Management Tools 11

ADKAR: a model for change in business, 12

Change Management: the people side of change 13

Employees Survival Guide to Change 14

Change Management Guide for Managers and Supervisors 15

Change Management Leadership Packages 16

Prosci Change Management Training Programs 17

Why choose Prosci?

Proscis change management materials utilize best practices research

Proscis best-of-the-best change model and structured process provide a

Prosci is uniquely positioned to help your

Executives and senior leaders

Managers and supervisors

We give you the processes and tools to achieve

Order online at www.change-management.com or call +1 970-203-9332 

Resources for the

Managers & Employees

Senior leaders Project Team

Employees Managers & supervisors

Order online at www.change-management.com or call +1 970-203-9332 

Proscis Change Management Approach

Define your change

Prepare your change

Develop change R einforcement

Take action The ADKAR Model is:

Diagnose gaps and

Implement corrective actions

Comprehensive to reach multiple levels.

Featured in Proscis Change Management Toolkit

Order online at www.change-management.com or call +1 970-203-9332 

Prosci by the numbers

32,000 Members of Proscis change management community

2,500 Participants in Proscis change management programs to date

1,600 Organizations that have contributed to Proscis best practices research

59 Countries that have participated in Proscis change management best

58 Percent of Fortune 500 companies that have purchased Proscis

5 Longitudinal studies on change management that Prosci has

Order online at www.change-management.com or call +1 970-203-9332 

Best Practices in Change Management

Product stats: Key findings from this report:

Aflac, Inc. City of Toronto Shell

American Express Company GlaxoSmithKline Sprint Nextel

Bell Aliant Government of Nova Scotia State of Delaware

BHPBilliton Iron Ore Intel Symantec

Blue Cross Blue Shield Kraft Foods United Nations

Order online at www.change-management.com or call +1 970-203-9332 

Change Management Toolkit

This tool will enable you to:

Create a comprehensive change management plan to implement

Assessments - Tools for evaluating your change and your

Templates - Critical document templates for planning and

Theories and perspectives - A practical discussion of change

Order online at www.change-management.com or call +1 970-203-9332 

Order online at www.change-management.com or call +1 970-203-9332

Order online at www.change-management.com or call +1 970-203-9332

Order online at www.change-management.com or call +1 970-203-9332

Order online at www.change-management.com or call +1 970-203-9332

Order online at www.change-management.com or call +1 970-203-9332

Order online at www.change-management.com or call +1 970-203-9332

Order online at www.change-management.com or call +1 970-203-9332