Building a business case

Demand side
Opportunity
Cost side
Need Competitive threat
Define minimum contract terms Regulation requirement

Define the service levels Must Have

Nice to Have
Specification Changes for the future

Who decides Customers - Market Pull

Technical trade-offs
Building a Business Case Experts - Technology Push
Scale of change to existing operation
Resource cost Finance
Risk and mitigation Solution options People and skills
Resources needed
Confidence levels
Equipment
Initial spend
Infrastructure
Through life spend
End of life options In-house or Out Time
Partners
Make
Buy Sourcing strategy

University of Southampton 2015 Contract Management