Chapter 4 Trouble Shooting

4.1 Introduction

In this chapter, electrocardiograph problems are listed along with possible causes and recommended corrective
actions. Refer to the tables to check the electrocardiograph, identify and eliminate the troubles.

The troubles we list here are frequently arisen difficulties and the actions we recommend can correct most
problems, but not all of them. For more information on troubleshooting, contact our Customer Service
Department.

4.2Part Replacement

Printed circuit boards (PCBs), major parts and components in the electrocardiograph are replaceable.Once you
isolate a PCB you suspect defective, follow the instructions in 7 Disassembly and repair to replace the PCB
with a known good one and check that the trouble disappears or the patient monitor passes all performance
tests. Defective PCB can be sent to us for repair. If the trouble remains, exchange the replacement PCB with
the original suspicious PCB and continue troubleshooting as directed in this chapter.

To obtain information on replacement parts or order them, refer to 3Principle introduction.

4.3 Checking Software Version

Some troubleshooting may involve software compatibility. Thus it requires you to your electrocardiograph
configuration and software version. For detailed information on version compatibility, please contact our
Customer Service Department.

To view information on the electrocardiograph software version select [F7Config][Net][Software

Version ].

4.4 Checking Technical Alarms

Before troubleshooting the electrocardiograph, check for technical alarm messages. If an alarm message is
presented, eliminate the technical alarm first.

For detailed information on technical alarm message, possible cause and corrective action refer to the
electrocardiographs Operation Manual.
4.5 Troubleshooting Guide

4.5.1 Failure to power on with AC supply

Symptoms Possible Cause Correction Action

AC power supply cable is not Check whether the power supply cable is
connected well. reliably connected

The two fuses defective Remove power supply cable and open the
fuse-boxes then ensure each of them is good
by multi-meter. If not, change new fuses..
The electrocardiograph
AC power supply unit defective Switch the multi-meter to AC voltage gear
fails to start with AC
and test the transformer output. The
power.
reasonable output should be 18V-20V

Main board defective Change the new main board

Keypad defective Change new keypad

4.5.2Failure to power on with battery

Symptoms Possible Cause Correction Action

LCD cable didnt connect well. Check whether LCD cable is reliably
The electrocardiograph connected
fails to start with Battery defective. Check the battery voltage is around 14.8V
battery.
Main board defective Change the new main board

4.5.3 White or Black Screen

Symptoms Possible Cause Correction Action

Keypad cable is not connect well. Check the keypad cable or connector cable
is reliably connected
White or Black screen
System failure Change another main board

LCD screen defective Change another LCD screen

4.5.4Abnormal screen display

Symptoms Possible Cause Correction Action

LCD cable is not connect well. Check whether LCD cable is reliably
connected
Abnormal screen
display LCD cable defective Change new LCD cable

LCD screen defective Change new LCD screen

4.5.5 No ECG output from certain lead.

Symptoms Possible Cause Correction Action

Identical electrode falls off or has no re-install the electrode or paste some water
reliable linked with patient body or conductive ointment at the contact
position

Cable has been broken due to long The cable and electrode of the same model
time use or unit aging/clamp shall be used to replace the old one.
electrodes or chest bulbs lose
No ECG output from
flexibility or weak connection
certain lead.
ECG board and main board cable Check the internal wire between ECG board
didnt connect well. and main board connect well.

ECG board defective Change the new ECG board

Main board defective Change the new main board

4.5.6 ECG disturbance.

Symptoms Possible Cause Correction Action

Identical electrode had no reliable re-install the electrode or paste some water
linked with patient body; or conductive ointment at the contact
position

ECG machine, electrode, metal bed or Check ECG machine, electrode, metal bed
ECG disturbance lead cable reliably connected with or lead cable reliably connected with
grounding grounding

Disturb by electric equipments of Check if there is disturb by electric

large power working nearby equipments of large power working nearby
 Electrode and skin pasted with switch on the ECG filtering function of the
sufficient conductive ointment. machine

the patient wearing jewelry such as switch on the ECG filtering function of the
glasses or gems, AC disturbance can machine
not be cleared.

4.5.7 Electromyograhic disturbance

Symptoms Possible Cause Correction Action

Communication disturbance
Switch on the shift filtering function of the
Electromyograhic The doctor talk to the patient machine to 25Hz or 35Hz, and then the
disturbance during ECG recording process recorded ECG waveforms will reduce a
little bit.
The Electrode clippers on the
arms and legs too tightened

4.5.8 Unstable baseline

Symptoms Possible Cause Correction Action

electrode installation stable, lead

cable and electrode connected
properly

electrode and patient skin clean Switch on the shifting filtering function of
The electrocardiograph
electrode and skin pasted with the machine to 0.1Hz, 0,2Hz or 0.5Hz, the
fails to start with
sufficient conductive ointment recorded ECG waveforms will reduce a
battery.
little bit.
it is due to body movement or
respiration of the involved patient or
mixed an old electrodes with new
electrodes for together use

4.5.9 Partial buttons or all buttons failure

Symptoms Possible Cause Correction Action

Keypad cable between the keypad
Partial buttons or all
and main board out of proper
buttons failure
connection.
Re-connect keypad cable between the
keypad and main board out of proper
connection.
 Keypad cable between the keypad Replace the Keypad cable between the
and main board broken due to keypad and main board
long time of use.

Keypad defective Change new keypad

Main board defective Change the new main board.

4.5.11 Print problem.

Symptoms Possible Cause Correction Action

Print paper in incorrect position Load print paper in correct position

Inverse putting of paper Check whether the print paper in the right
position.

Paper type incorrect Change the correct Paper

Waveforms displayed Print head unclean Clean the print head

properly but cant be
printed Print cable didnt connect well Check the print cable is reliably connected

Printer defective. Change new printer.

Main board defective Change new main board

Problem with the print head. Change new print head

Print head unclean Clean the print head

Print unclear Printer defective. Change new printer.

Main board defective. Change new main board

Printer is not covered properly Check if printer is covered properly or

or installed with inclined paper. paper installed in right position.

Print paper jam

Print paper type incorrect Change the Correct Paper

 Printer in incorrect position Adjust the position of printer

Main board defective. Change new main board.

Print paper type incorrect Change correct print paper type.

Print paper in incorrect position Load print paper in correct position

Print out of paper
Print head unclean Clean the print head

Main board defective. Change new main board