Canon Multipass c5000 Service Manual PDF

MultiPASS C5000
SERVICE
MANUAL
Canon
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation,
maintenance, and repair of products. This manual covers all localities where the products we sold. For this
reason, there may be information in this manual that does not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in
products. When changes occur in applicable products or in the content of this manual, Canon will release
technical information as the need arises. In the event of major changes in the contents of this manual over a
long or short period, Canon will issue a new editions of this manual.
The following paragraph does not apply to any countries where such provisions are
inconsistent with local law.
Trademarks
The product names and company names described in this manual are the registered trademarks of the
individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be
copied, reproduced or translated into another language, in whole or in part, without the written consent of
Canon Inc..
Copyright 0 1997 by Canon Inc.

CANON INC.
Office Imaging Products Technical Support Dept. 2
5-1 Hakusan 7-Chome, Toridecity, lbaraki 302, Japan
DTP System
This mnnunl was produced on an Apple Macintosh” personal computer, final pages wer” printed on Canon
SUPER LASER SHOT R406 PS.
All graphics were produced with Macromedia FreeHand’.
All documrwts and all page layouts were created with &arkXPress”.
The marks used in this manual have the following meanings
Meaning
States a precaution to be taken to prevent danger to personnel, damage to
A the product, or damage to electronic components by discharge of static

electricity. for example.
A States a precaution to be taken to prevent damage to electronic components

by electrostatic discharge.
63 Informs you of fire-related cautions.
e Informs you that the plug must be removed from the power outlet before
starting an operation.
Gives useful information to understand descriptions.

NOTE
Indicates sections to be read to obtain mere detailed information.

REFERENCE
I
This manual is divided into five parts, and contains information required for servicing the
product.
Part 1: Facsimile
This section describes the facsimile function of the respective product.
Part 2: Printer
This section describes the printer function of the respective product.
Each of the above parts is further divided into the following four chapters:
Chapter 1: General Description

This part explains product specifications and the how to service the unit safely. It is very
important, so please read it.
Chapter 2: Technical Reference

This part explains the technical theory of the product
Chapter 3: Maintenance and Service

This part explains how to maintain the products for adjustment and troubleshooting and
service operations and service switches.
Chapter 4: Appendix
This part explains the informations of the optional products and user data flow.
z : l For more details of user operations and user reports, see the separate volume
: :
- of USER’S GUIDE.
0 l Procedure for assembly/disassembly and greasing points are not given in this
REFERENCE manual. See the illustrations in the separate volume of PARTS CATALOG.
l Detailed description of each SSSW/parameter is not given in this manual
except the new SSSWslparameters added to this model.

See G3 Facsimile Service Data Handbook (supplied separately) for details
them.
l See the G3 Facsimile Error Code L~sf (Rev. 1, supplied separate/y) for details of
the error codes not shown in this mnnual.

l Detailed description of connector Locations and Signal Descriptions in not
given in this manual.

See the Circuit Diagram for details them.
II
REVISION CONTENT
I
0
I Original
fart 1: Facsimile
Page Chapter 1: General Description
1- 1 1. FEATURES
1- 1 1 .I Overview
l - 2 2. SPECIFICATIONS
l - 2 2.1 General Specification
1-2 2.2 Communication Specification
l - 3 2.3 Scanner Specification
l - 5 2.4 Printer Specification
l - 7 2.5 Copy Specification
l-6 2.6 Function
1 -11 3 OVERVIEW
1 -11 3.1 External View
1 -14 3.2 Operation Panel
1 -16 3.3 Consumables
1 -18 3.3.1 BJ cartridge and ink cartridge and BJ cartridge container
1 -20 3.3.2 Print media
1 -22 4 DIMENSIONS
1 -23 5 SAFETY & PRECAUTIONS
1 -23 5.1 Personnel Hazards
1 -25 5.1 .I Electrical shock
1 -25 5.1.2 High-temperature parts
1 -26 5.1.3 Fire hazards
1 -26 5.1.4 Moving pads
1 -26 5.1.5 Preventing ink stains
1 -27 5.2 General Cautions
1 -27 5.2.1 Unit cautions
1 -32 5.2.2 BJ cartridge cautions
1 -40 5.2.3 Ink cartridge cautions
1 -42 5.3 Servicing Cautions
1 -42 5.3.1 Damage from static charge
1 -42 5.3.2 Scanner unit
1 -43 5.3.3 Print assembly
1 -45 5.3.4 Paper feed section
1 -45 5.3.5 Control boards
1 -46 5.3.6 Opening the upper Cover
1 -47 5.4 Data-related precautions
1 -46 5.4.1 Data in the image storage memory (DRAM)
1 -49 5.4.2 Data in the control processing memory (SRAM)
1 -50 5.4.3 Data in the EEPROM
1 -52 5.4 4 SCNT board replacement precautions
IV
1 -53 5.4.5 Data initialization through service operation
1 -54 5.5 Protective Mechanism
1 -54 55.1 Data battery backup function
1 -54 5.5.2 BJ cartridge maintenance features
1 -55 5.53 Heat protection mechanism
1 -55 5.5.4 Overcurrent protection
1 -56 5.5.5 Lightning protection
1 -56 5.56 Power leakage protection
1 -57 6. QUALIFICATION REQUIRED FOR INSTALLATION WORK

2- 1 1. COMPONENT LAYOUT
2- 3 2. SCANNER MECHANISM
2- 6 3. PAPER SUPPLY MECHANISM
2 -11 4. PRINTER SECTION
2 -18 5. BJ CARTRIDGE
2 -18 5.1 Structure
2 -21 5.2 BJ Head Driver Block Diagram
2 -23 5.3 Printing Signal
2 -25 6. ELECTRIC CIRCUIT
2 -25 6.1 Component Block Diagram
2 -26 6.2 Circuit Board Components
2 -29 6.3 Flow of Image Signals
2 -32 COMMUNICATION SYSTEM OPERATIONS
2 -32 7.1 FAX/TEL Switching
2 -32 7.1 .l Settings
2 -32 7.1.2 Parameters
2 -33 7.2 Answering Machine Connection
2 -33 7.2.1 Settings
.. 2 -33 7.2.2 Parameters
2 -34 NEW FUNCTION
2 -34 8.1 Color Scanning Ability
2 -34 8.1 .I Contact sensor specifications
2 -35 8.1.2 Reading color documents
Chapter 3: Maintenance & Service

3- 1 1. MAINTENANCE LIST
3- 1 1.1 Consumables
3- 1 1.2 Cleaning
3- 2 1.3 Periodic Inspection
3- 2 1.4 Periodic Replacement Parts
3- 2 1.5 Adjustment Items
3- 3 1.6 General Tools
V
3- 3 1.7 Special Tools
3- 4 2. HOW TO CLEAN PARTS
3- 4 2.1 Main Unit Outer Covers
3- 4 2.2 Separation Roller
3- 4 2.3 Document Feed/Eject Roller
3- 4 2.4 Separation Guide
3- 4 2.5 Scanning Glass (Contact Sensor)
3- 4 2.6 White Sheet
3- 4 2.7 Printer Platen
3- 6 3. ADJUSTMENT
3- 6 3.1 CS LED Lights-on Duration Adjustment
3- 7 3.2 Vertical Alignment Correction
3 -10 3.3 Head Gap Adjustment
3 -14 4. TROUBLESHOOTING
3 -14 4.1 Troubleshooting Index
3 -15 4.2 Errors Shown on the Display
3 -15 4.2.1 User error message
3 -19 4.2.2 Error codes
3 -26 4.3 Errors not Shown on the Display
3 -26 4.3.1 General errors
3 -27 4.3.2 Printing problem
3 -29 4.3.3 Scanning problem
3 -31 5. SERVICE SWITCHES
3 -31 5.1 Hardware Switches
3 -31 5.2 Service Data Sening
3 -31 5.2.1 Service data overview
3 -32 5.22 Service data registration/setting method
3 -33 5.2.3 Service data setting
3 -40 5.2.4 Explanation of service data
3 -41 5.2.5 New SSSWslparameters added to this model
3 -43 6. TEST FUNCTIONS
3 -43 6.1 User Test Print Functions
3 -43 6.1 .l Nozzle check
3 -44 6.2 Service Test Functions
3 -44 6.2.1 Test mode overview
3 -45 6.2.2 Test mode flowchart
3 -46 6.2.3 D-RAM tests
3 -46 6.2.4 CS tests
3 -47 6.2.5 PRINT test
3 -49 6.2.6 Modem and NCU tests
3 -52 6.2.7 Faculty tests
3 -57 7. SERVICE REPORT
3 -57 7.1 Report Output Function
VI
3 -57 7.1 .I User report output functions
3 -59 7.1.2 Service report output functions
3 -67 6. WIRING DIAGRAM
3 -67 6.1 Wiring Diagram
3 -66 8.2 Connector Name and Signal Descriptions
Chapter 4: Appendix
4- 1 1. INSTALLATION
4- 1 1 .I Setting Up
4- 1 1.2 Checking Operations
4- 2 2. USER DATA FLOW
4- 2 2.1 USER DATA FLOW (by Operation Panel)
4- 3 2.2 USER DATA FLOW (by MultiPASS Desktop Manager)
4- 6 2.3 SPECIAL MODE FLOW (by Operation Panel)
4 -10 3. MAKER CODE
INDEX
VII
Part 2: Printer
I- 1 1. FEATURES
l - 2 2. SPECIFICATIONS
l - 2 2.1 Basic Specifications
1- 5 2.2 Interface Specifications
1 -10 3. OVERVIEW
1 -10 3.1 Interface Connector
1 -11 3.2 Printer Operation Panel
1 -12 4. SAFETY & PRECAUTIONS
1 -12 4.1 Personnel Hazards
1 -12 4.2 General Cautions
1 -12 4.2.1 Connecting the interface cable
1 -12 4.2.2 Data lost when power cord is pulled out
1 -12 4.2.3 Data reset
1 -13 5. RESTRICTIONS

2- 1 1, THEORY OF OPERATIONS
2- 1 2.1 Outline
2- 2 2.2 Mechanical Overview
2- 3 2.3 Data Flow
2- 4 2.4 Printing
2- 5 2.5 Circuit Overview
2- 5 2.51 Printer circuit
2- 7 2.6 720 dpi Printing/Smoothing Feature
2- 7 2.6.1 Canon extension mode
2- 7 2.6.2 Emulation mode
2- a 2.7 Printing Modes
2- a 2.7.1 Printing mode
2- a 2.7.2 Photoprint mode
2-10 2.6 Optimum Printing Direction Control
2 -10 2.9 Ink Smear Control
2 -11 2.10 Bi-Centronics Interface
2 -11 2.10.1 Functions
2 -12 2.10.2Structure

3- 1 1. MAINTENANCE LIST
3- 1 2. HOW TO CLEAN PARTS
3- 1 3. ADJUSTMENT
3- 2 4. TROUBLESHOOTING
3- 2 4.1 Errors Shown on the Display
VIII
3- 2 4.1 .I User error message
3- 2 4.1.2 Error codes
3- 3 4.2 Errors not Shown on the Display
3- 5 5. SERVICE OPERATION FUNCTION
3- 5 5.1 Report Output Function
3- 5 5.2 Service Data
3- 5 5.3 Test Functions
3- 5 5.3.1 User test functions
3- 6 5.3.2 Hexadecimal dump list
3- 7 6. WIRING DIAGRAM
3- 7 6.1 Wiring Diagram
3- 7 6.2 Connector Location and Signal Description
3- 7 6.2.1 SCNT board
Chapter 4: Appendix
4- 1 1, INSTALLATION
4- 2 1.1 Choosing a Location for the Printer
4- 3 1.2 Connecting the Printer to the Computer
IX
Part 1: Facsimile
Page Chapter I: General Description
1-4 Figure 1- 1 Scanning Range
1- 6 F i g u r e l- 2 Printing Range
1 -11 F i g u r e l- 3 External View (1)
1 -12 F i g u r e l- 4 External View (2)
1 -14 F i g u r e l- 5 Operation Panel (1)
1 -17 F i g u r e I- 6 Operation Panel (4)
1 -16 F i g u r e I- 9 Consumables (1)
1 -19 Figure l-10 Consumables (2)
1 -20 Figure l-11 Print Media (1)
1 -21 Figure l-12 Print Media (2)
1 -22 Figure l-13 Dimensions
1 -23 Figure I- 14 Personnel Hazards (1)
1 -24 Figure l-15 Personnel Hazards (2)
1 -38 Figure l-16 Unpacking the BJ Cartridge
1 -39 Figure l-17 Ink Path Cartridge
1 -40 Figure l-16 Removing Cartridge Cap
.,,. 1 -41 Figure l-19 Ink Outlet

1 -43 Figure l-20 Print Assembly Precautions
1 -46 Figure l-21 Opening the Upper Cover
1 -47 Figure l-22 Memory IC and Backed up Devices
1 -51 Figure l-23 Waste Ink Absorber
1 -53 Figure 1-24 All Clear

2- 1 F i g u r e 2- 1 Mechanical Layout
2- 2 Figure 2- 2 Electrical System Layout
2- 3 Figure 2- 3 Document Feed Section
2- 6 Figure 2- 4 Paper Feed Section
2- 6 Figure 2- 5 Paper Feed Motor Drive Switching
2- 9 Figure 2- 6 Paper Separation Mechanism
2 -11 Figure 2- 7 Printer Section
2-13 F i g u r e 2- 6 Purge Unit
2 -13 Figure 2- 9 Pump Operation State Detection
2 -16 Figure 2- 10 Ink Empty Detection
2 -19 Figure 2- 11 Nozzle Arrangement
2 -19 Figure 2- 12 Black BJ Cartridge Structure
2 -20 Figure 2- 13 Color BJ Cartridge Structure
X
2 -20 Figure 2- 14 Photo BJ Cartridge Structure
2 -22 Figure 2- 15 BJ Head Driver Block Diagram (Black BJ Cartridge)
2 -22 Figure 2- 16 BJ Head Driver Block Diagram (Color BJ Cartridge)
2 -23 Figure Z-17 Printing Sequence (Black BJ Cartridge/HQ Mode)
2 -24 Figure 2- 16 Printing Signals (HQ Mode)
2 -25 Figure 2- 19 Block Diagram
2 -29 Figure Z-20 G3 Transmission Image Signal Flow
2 -30 Figure 2-21 G3 Reception Image Signal Flow
2 -31 Figure 2-22 Color Copy Image Signal Flow
2 -35 Figure 2-23 Contact Sensor

3- 5 Figure 3- 1 Cleaning Location
3- 6 Figure 3- 2 CS LED Lights-on Duration Adjustment Operation
3- 7 Figure 3- 3 Printing the Test Pattern
3- 7 Figure 3- 4 Test Pattern Sample
3- 6 Figure 3- 5 Correct Test Pattern
3- 0 Figure 3- 6 Sample Test Pattern with Vertical Misalignment
3- 9 Figure 3- 7 Vertical Line Misalignment Correction Procedure
3 -10 Figure 3- 6 Headgap
3 -11 Figure 3- 9 Adjustment Preparation
3 -12 Figure 3- 10 Head Gap Adjustment (1)
3 -13 Figure 3- 11 Head Gap Adjustment (2)
3 -19 Figure 3- 12 Service Error Code Display
3 -27 Figure 3-13 Paper Feed Motor/Carriage Motor/Document Feed Motor Connector
3 -26 Figure 3- 14 Defective Pattern (Sample)
3 -32 Figure 3- 15 Service Data Setting Method
3 -33 Figure 3-16 Service Data (page 1)
3 -34 Figure 3- 17 Service Data (page 2)
3 -40 Figure 3-22 Bit Switch Display
3 -40 Figure 3-23 How to Read Bit Switch Tables
3 -43 Figure 3-24 Nozzle Check Pattern
3 -45 Figure 3-25 Test Mode
3 -46 Figure 3-26 D-RAM Test
3 -47 Figure 3-27 Print Test Pattern Check
3 -46 Figure 3-26 Print Pattern Sample
3 -51 Figure 3-29 CNG and DTMF Signal Reception Tests
3 -53 Figure 3-30 Sensor Tests
3 -55 Figure 3-31 Operation Panel
XI
3 -58 Figure 3-32 Memory Clear List
3 -60 Figure 3-33 System Data List (page 1 - page 4)
3 -61 Figure 3-34 System Data List (page 5 - page 6)
3 -62 Figure 3-35 System Dump List (112)
3 -64 Figure 3-36 System Dump List (2/2)
3 -65 Figure 3-37 Service Error TX Report
3 -66 Figure 3-38 Service Error Activity Report (receiving)
3 -67 Figure 3-39 Wiring Diagram
Chapter 4: Appendix
4- 2 Figure 4- 1 User Menu Settings (116)
4- 3 Figure 4- 2 User Menu Settings (2/6)
4- 8 Figure 4- 7 Special Mode Settings
4 -10 Figure 4- 8 Maker Code
XII
Part 2: Printer
Page Chapter 1: General Description
l - 4 Figure I- 1 Printing Range
l-6 Figure l- 2 Signal Circuits
I- 9 Figure I- 3 Interface Timing
1 -10 Figure l- 4 Interface Connector

2- 1 Figure 2- 1 Printer Outline
2- 3 Figure 2- 2 Data Flow (image)
2- 4 Figure 2- 3 Character Printing
2- 5 Figure 2- 4 Printer Circuit Block Diagram
2- 7 Figure 2- 5 720 dpi Printing/Smoothing Feature
2 -13 Figure 2- 6 Nibble Mode Facsimile to Host Data Transfer

3- 6 Figure 3- 1 Hexadecimal Dump Print (Sample)
3- 7 Figure 3- 2 SCNT Board
Chapter 4: Appendix
4- 2 Figure 4- 1 Location for the Printer
4- 3 Figure 4- 2 Connecting the Interface Cable
XIII
1 .l Overview
This product is a G3 transreceiving facsimile based on the ITU-T recommendation. It can
be used in telephone networks.
*: This mark indicates new function.
Excellent print quality
The high-performance print head offers 360 x 360 dot per inch (dpi) resolution for text and
graphics.
Automatic switching between fax and voice calls

Fax/telephone switching allows you to receive fax messages and normal phone calls on a
single line.
BJ cartridge REFER TO PAGE 2-16.

The BC-20 and BC-21 BJ cartridges provide excellent print quality for crisp, clean-looking
documents.
Convenient paper handling

The paper tray holds up to 100 sheets of plain letter, legal, or A4 paper, and the automatic
document feeder can hold up to 20 letter-size, A4-size or 10 legal-size pages.
Simple maintenance
The replaceable ink cartridge contains the ink and the print head. When it runs out of ink,
simply replace it.
Ink detection function REFER TO PAGE 2-16.

This model has a new ink detection function. After each received page is printed, ink is
ejected in front of a photosensor, so that the machine can detect whether there is ink
remaining or not.
Copy function
This machine can make up to 99 black and white (including halftones) copies of a document
at a time, at a rate of up to three copies per minute.
It can also make one color copy at n time at a rate of ten minutes per copy.
Full-color and 256-level gray-scale (for PC) REFER TO PAGE 2-34.

By using the settings in the MultiPASS Desktop Manager software, you can scan photos in
full color or with 256 lcvcls of gray, rather than just in black and white, ensuring that
photos are reproduced as clearly as
possible.
High-resolution scanning
This machine can scan docum~nls at true resolutions of 30 - 300 dpi, or
electro~cnh~nced rrsolulions of 301 - 600 dpi.
l-l
Part 1: Facsimile
2.1 General Specification
TYPT Desktop _
Body colour Art gray
Power source 98 - 132V AC, 48 - 62 Hz,
Power consumption standby 9 W/Max. 49 W (when 100% black copy)
Usage environment. 50,O”F - 90.5”F (10°C - 32.5”C), 20%-85% RH, 532 - 760
mmHg (709 - 1013 hPa)
Horizontal *3” or less
Operating noise Measured in accordance with IS0 standards
Standby :35 dB(A) or less
Operating :47dB(A) OT less
Dimensions (W X D X H) 15.75” x 14.37” x 8.07” (400 mm x 365 x 205 mm)
(Not including Trays)
Weight 13.23 111s (6 0 kg) Including trays
2.2 Communication Specification
Applicable lines PSTN (Public Switch&l Telephone Network)

_ _ PBX (Private Branch exchange)
Applicable Services DRPD
Handset N&c
Transmission method Half-duplex
Transmission control protocol ITU-T ‘~30 binary protocol/ECM protocol
Modulation method
G3 image signals TTIJ-T V.27ter (2.4k, 4.8k bps)
ITU-T V.29 (7.2k, 9.6k bps)
ITU-T V.33 (12k, 14.4k bps)
ITU-T V.17 (TC7.2k, TCS.Gk, 12k, 14.4k bps)
G3 procedure signals ITU-T V.21 (No.2) (300bps)
(With automatic fallback function)
Coding ITU-T T.4 C:oding method (MH, MR)
ITU-T T.6 &dine method (MMR)
Error correction ITU-T T30 (E&j
Canon express protocol (CEP) NOllC
1-2
Time required for transmission protocol
Pre-message Post-message Post-message

Protocol ‘1 Protocol *I Protocol l I
Mode (be@een pages) (aftewg*
Stand&/Fine approx.12 sec. approx.4 sec. approx.3.5 sec.
*l Time from when other facsimile is connected to the line until image transmission begins.
*2 Post-message (between pages): Time from nftcr one document has been sent until
transmission of the next document starts if several pages are transmitted.
‘*3 Post-message (after last pages): Time from after image transmission is completed until
line is switched from facsimile to telephone.
Minimum transmission tim_e-- 10 msec (MH,MR), 0 msec (MMR)

Transmission output level from.0 to -15 dBm
Receive_i_nput level from -3 to -43 dBm
Mo&m!C B144EFXL _
2.3 Scanner Specification

Type Sheets
ADF capacity Max. 20 sheets (A4/Letter)
__..___ Max,10 sheets (Legal)
Effective scanning width Letter/Legal 8.42” (214 mm)
A4 8.19” (208 mm)
Scanning method Color contnct sensor scanningm$hod
Scanninq line dens@ & Scanning speed
Opera&n M o d e _ Line dknslty Motor step Scanning speed
lfiterval
FAX Standard 8 dot/mm x 3.85 line/mm 150 dpiktcp 7.5 msecAine”
(203.2 dpi x 97.79 dpi)
Fine 8 dot/nun x 7.7 linclmm 150 dpi/step 7.5 mscc/linc“:
(203.2 dpi x 195.58 dpi)
Text (Binary) 150 dpi or less 150 dpiktcp 5 msccfline
151-300 dpi 300 dpikcp 5 msccflinc
301-600 dpi 600 dpilstep 5 msecAine
Gray scale 150 dpi or less 150 dpikep 7 msecfline
151-300 dpi 300 dpiktep 7 mscclline
301-600 dpi 600 dpikcp 11 msccAine
Full color 150 dpi or less 150 dpi/step 21 msccAine
151-300 dpi 300 dpiktcp 21 ms&line
301-600 dpi 600 dpilslep 33 msccAinc
COPY B&W 360 dpi 600 dpiktep 5 mseclline
Full color 360 dpi 600 dpiktup :13 “xccllinc
*Actual scanning is performed in 150 dpi increments at B rate of 5 ms/ line
~ ~Howc~cr, becnuse 1 of every 3 lines scanned is discardccl, the effective rntc is 7.5 ms/ linr.
Scanner gradations grayscale; 8 bit, 256 gradations
___ color; R,G,B (8 bits each) full color capnbility
TWAIN YCS
Scanning density adjustment -3-density level tl’C nssistedl
lmage_modes ~~ ~Jalflor~e (PIIOTO mode)
Halftone (fax and copy) ~~~~ Wgrndiltion crror&ffusign yy$em IIJNQ) _
Prescan Yes
l-3
Pari 1: Facsimile
Scanning range
Sheet dimensions (W x L)
Maximum 8.50” x 39.3” (216 mm x 1000 mm)
Minimum 3.15” x 1.77” (80 mm x 45 mm)
Thickness
multiple pages: 0.002” - 0.005” CO.06 mm - 0.13 mm)
40-90 g/m2
single page: 0.002” - 0.017” (0.06 mm - 0.43 mm)
40-340 g/m’
SCANNING RANGE
Document trailing edge

Figure l-l Scanning Range
Item A4 Letter_ Legal _

0) Effective scanning width 8.09”-8.18” 8.33”-8.42” 8.33”-8.42”
(205.5-208 mm) (211.5-214 mm) (211.5-214 mm)
0 Effective scanning length 11.54” 10.84” 13.84”
(290.0-296 mm) I272.4-278.4 mm) (348.6-354.6 mm)
0 Left margin 0.04” *0.14” 0.08” k0.14” 0.08” +0.14”
(1.0 ,““I *3.5 mn1) (2.0 mm e3.5 mm) (2.0 mm *3.5 mm)
0 Right margin 0.04” zkO.14” 0.04” *0.14” 0.04” iO.14”
(1.0 I”“1 *3.R mm) (1.0 mm *3.R mm) (1.0 mm k3.5 mm)
0 Top margin 0.08” *O 08” 0.08” *0.08” 0.08” +0.08”
(2.0 “11” *2 0 mm) (2 0 “ll” k2.0 mm) (2.0 mm e2.0 mm)
(6) Ruttom margin 0.08” iO.08” 0.08” iO.08” 0.08” ~0.08”
(2.0 mm k2.0 mm) (2.C mm +2.0 mm) (2.0 mm *2.0 “II”~
Units arc inches with mm shown in parenth~~srs.
E- Documet~t scanning width “A4/LTR ” ii wt in service data #l SSSW SWOG.
NOTE
1-4
2.4 Printer Specification
Printing method Bubble-jet ink on-demand

BJ Cartridge
Products name BC-20 Black BJ cartridge/BC:-21 Color BJ cartridge/BC-22
Photo Color BJ cartridge
Product code F45-0561/F45-0571/F45-1141
Print head 128 nozzles/136 nozzles (Y:24, M:24, C:24, Bk:64)/136 nozzles
Ink cartridge (Ink tank) None/BCI-21 Color or BCI-21 Black/None
Valid period 1 year/half a year (since the seal was opened)/1 year
Storage conditions Temperature 32.O”F - 95.O”F (0°C - 35°C)
Humidity35% - 65% RH
Ink Cartridge
Products name BCI-21 Black Ink Cartridge/BCI-21 Color Ink Cartridge
Product code F47-0731/F47-0741
Ink contains 9 ml/5 ml each of YMC
Ink detection Yes (Directly detects ink ejection 1
Printlng speed Approx. 5 pages/minute (in case of character print)
Printina resolution 360 dpi x 360 dpi (Normal print)
180 d;i x 180 dpi (Economy print*)
*Printing in a checkered pattern without printing vertical and horizontal adjacent dots.
Paper output tray stacking Approx. 50 sheets (when using the recommended paper)
Approx. 20 sheets (when raised output guides)
Paper tray
.. :
Paper supply method ASF (Auto Sheet Feeder)
Number of paper tray ltray : Lcgal/Lctter/A4 (Universal )
Paper capacity Max. 0.40” (10 mm) thickness
plain paper (Approx. 100 sheets)
Recommended paper
Canon Copier LTRlLGL Premium Paper
Wright 75 g/ma
Paper size Letter, Legal
Manufactured by BOISE CASCADE
PLOVERBOND
Weight 75 g/m’, 90 g/m2
Paper size Letter
Manufactured by FOX RIVER
XEROX 4024
Weight 75 g/m~, 90 g/m’
Paper size Letter, Legal
Manufactured by XEROX
1-5
Part 1: Facsimile
Printing range
Paper dunensions (W x L)
Letter 8.50” x 10.98” (216 mm x 279 mm)
Legal 8.50” x 14.02” (216 mm x 356 mm)
A4 8.27” x 11.69” (210 mm x 297 mm)
z_
i1 (
PRINTING RANGE
Paper trailing edge
Figure 1-2 Printing Range
Letter Legal
8.00”t0.12” 8.00”~0.12”
(203.2+3.0” mm) (203.2i3.0” mm)
10.51” 13.47”
(269.4+3 mm) (345.6t3.5 mm)
0.25”+0.06” 0.25”kO.O6”
(4.9k1.5 mm) (4.9*15 mm)
0.25”+0.OF” 0.25”+0.06”
(4.9+1 .R tn111~ (4.9k1.5 mm)
0.12”&06” 0.12”iO.O6”
(3.0+1.5 mm) (3.Ok1.5 mm)
0.27”+0.12” 0.27”*0.12”
17.0&l 0 mm) 17.0+X0 mm)
l-6
2.5 Copy Specification
Color copy YCS

Multiple copy 99 copies (Black & white mode only)
Copy mode
Black & white B&W TEXT, B&W PHOTO
Color COLOR FINE, COLOR STANDARD, COLOR SNAPSHOT
Copy resolution
Scanning Black & white 360 dpi x 360 dpi (direct copy)
8 dot/mm x 7.7 line/mm (memory COPY)
Color 360 dpi x 360 dpi (FINE or SNAPSHOT)
180 dpi x 360 dpi (STANDARD)
Printing 360 dpi x 360 dpi
Copy magnification ratio loo’%, 90’%, 807q 70%
1-7
Part 1: Facsimile
2.6 Function
__ ~.~_
Dialling
Manual dialling Numeric button
Auto dialing Max. 120 digits
One-touch:B, Coded speed:50, Numeric button:1
Group dial Max.55 locations
Redial Numeric button redial function (Max. 120 digits)
Transmission
Broadcast transmission Max. 57 locations (One-touch:6, Coded speed:50, Numeric
button: 1)
Delayed transmission Yes (PC Assisted)
Confidential TX/RX N0Ile
Relay broadcasting originating None
Relay broadcasting NOIE
Reception
Dual Access Y‘.ZS
FAX/TEL switching Yes
Method CNG, ROT(Rr-Order Tone) detection
MiSage NOIX
Pseudo CI NOW
Pseudo ring Yes
Pseudo ringback tone YE3
Reduction settings for reception Yes

Automatic reduction of reception images Yes (1007&70%)
Built-in Answering machine NOW?
Answering machine connection Yes (Telephone answering priority type)
Remote reception Yes (Remote ID method)
Memory lock reception NOW
Reception printing in reverse order
Polling
Polling transmission
Polling reception
1-8
Others
Closed network N0ne
Direct mail prevention NOIE
Reception printing In reverse order Nona
Memory box N0na
Memory backup
Backup contents Dial registration data, User data, Service data,
Time
Backup IC 256 kbit SRAM for control
Backup device Lithium battery 3.OV DC/600 mAh
Battery life Approx. 5 years
Image data backup Nona
Activity management Yes
a) User report
Activity management report (Every 20 transactions : always transmission and reception
together)
Activity report (sending/receiving)
One-touch speed dialling list (by SPECIAL MODE)
Coded speed dialling list (by SPECIAL MODE)
Group dialling list (by SPECIAL MODE)
Memory clear list
User’s data list (by SPECIAL MODE)
Multi activity report
b) Service report
System data list
System dump list
Error list
1-9
Part 7: Facsimile
Transmitting terminal identification Ye.3

Time
Management data Year/month/date/day/hour/minute (24 hour
display)
Precision ?r90 set per month
Display lrow x 16 digits
Completion stamp NOIE
Program key NOIW
Telephone exchange function NOFX
Speaker phone NOlIe
Demo print function NCJne
HELP function NOIE
l-10
3.1 External View
Front View
Figure 1-3 External View (1)
l-11
Part 1: Facsimile
Rear View
Inside the Printer Cover
Figure 1-4 External View (2)
1-12
Part 7: Facsimile
3.2 Operation Panel
The Operation Panel
0 Document feed lever
1-14
@ One-Touch Speed Dial/Special Function buttons

Use these buttons for one-touch speed dialing, entering user
information, prmting documents stored in memory, and cleaning the
print head. For more information on the special function buttons.
@ Numeric buttons
Use thcsr buttons to type numbers and names when entering
information, and to dial fax/telephone numbers that are not registrred
for automatic dialing.
@ REDIALPAUSE b u t t o n
Press this button to redial the last number that was dialed using the
number buttons, or to enter pauses between digits when dialing fax
numbers.
@ CODED DIAL button

Press this button (followed by entering a two-digit code with the
numeric buttons) to dial a fax number that you have registered for
coded speed dialing.
@ START/COPY button
Press this button to begin sending, receiving, scanning, or other
operations, or to select functions when registering information.
@I ALARM lamp
This lamp flashes when an error occurs, or when the MultiPASS C5000
is out of paper or ink.
@ STOP button
Prtx this button to cancel sending, receiving, or any other oprration.
Figure 1-6 Operation Panel (2)
1-15
Part 1: Facsimile
Special Function Buttons
0 FUNCTION button
Use this button to enter user information, to run the MultiPASS C5OOO’s
self-cleaning process, check the nozzles, or to print faxes stored in the
MultiPASS C5OOO’s memory.
0 CARTRIDGE button
Press this button to release the MultiPASS C5OOO’s BJ cartridge holder to
its center position for installing or replacing the cartridge. (Press again
after installing the cartridge to return the cartridge holder back to its
home position.)
u RESUME button
Press this button when you want to form-feed paper when printing
cl Arrow buttons (<, >) 1 and 2

Use these buttons to scroll through menu selections or to move the
cursor when registering data.
cl PRINTER RESET button 3

Press this button to reset the MultiPASS CSOOO if your PC crashes. This
will maintain all the faxes currently in memory. Do not unplug the
MultiPASS C5000 to reset the unit or the faxes in memory will be lost.
Figure l-7 Operation Panel (3)
1-16
Entering a Name
When entering a name (such as “Unit Name”), each numeric button has
a number and a group of uppercase and lowercase letters assigned to it.
The chart below shows which number to press for each character.
Button Characters
1 1
2 ARCabc2
3 DEFdrf3
4 GHIehi4
6 MNOmnoh
7 I’QRSpqrs7
8 TLJVtuv8
9 WXYZwxyz9
0 0
# -.‘#!“,;:“‘_=/ I’?$Q%&+oIloo
Figure l-8 Operation Panel (4)
1-17
Part 1: Facsimile
3.3 Consumables
3.3.1 BJ cartridge and ink cartridge and BJ cartridge container
Choosing the Best Cartridge

Canon offers several BJ print cartridges and ink tanks for use in the
MultiPASS C5lKtO. (BJ print cartridges contain the BJ print head and ink,
while BJ ink tanks contain only ink.) Use the following dcscriptims to
decide which type of cartridge best suits your particular needs.
To avoid printing problems, use only the BC-21/21e BJ cartridge for

a normal printing (or the separately sold UC-20 Black BJ cartridge, if you
Note rarely print color). The BC-22/22r Photo Color BJ Cartridge (sold
separately) is for printing photo-realistic color images. Other cartridges
can produce unsatisfactory results. In addition, use only BCI-21 Black
and BCI-21 Color ink tanks in the BC-21/21e Color BJ cartridge.
BC-21/21e Color BJ Cartridge

The BC-21/21e incorporates a UJ pnnt head
and two replaceable ink tanks (a BCI-21
Black and a BCI-21 Color). Use this cartridge
for nonml printing.
EC-21 /21e Color BJ cartridge
1-18
BC-W22e Photo Color BJ Cartridge

Includes the print head and color ink in a
single unit. Use this cartridge for printing
photo-realistic color images.
BC-29F Fluorescent BJ Cartridge

Includes the print head and colour ink in a
single unit. Use this cartridge for printing
bright, attractive fluorescent colors. For
optimum print quality, use High Resolution
Paper HR-101.
The MultiPASS C20 cannot print incoming faxes or make copies while
the BC-22/22e or BC-29F cartridge is installed. This is an ink-saving
feature: because the BC-22/22e and K-2YF are single units (and do not
have ink tanks that can be replaced separately), using them to print
faxes will use the black ink faster, using up the cartridges while they still
have a considerable amount of colour ink remaining.
SB-21 BJ Cartridge Container

Use the 58-21 to store an extra BJ cartridge
in a convenient location, Tvhile keeping it
from drying out.
Your MultiPASS C5000 unit comes with a BC-21 or BC-2Ic Color BJ

Cartridge (which incorporates the IICI-21 Black and BCI-21 Color ink
tanks) and an additional BCIL21 Black ink tank. When you run out of
ink, or if you wish to 11s~ ,my other Canon BJ cartridges mentioned
above, you can purchase them from your Canon dealer.
Figure l-10 Consumables (2)
1-19
Part 1: Facsimile
Canon Glossy Photo Paper GP-201

Canon Glossy Photo I’aper (;I’-201 is a high gloss, thicker paper that
produces the look and feel (If ,I ph<~tograph Use this paper with the BC
22/22e Photo BJ Cnrtridgtz tu pmducc photo-realistic prints from your
printer. (Select Glossy Paper in thr printer driver when you have this
paper loaded.)
Canon High-Gloss Film HG-101

This is a high-grade, letter-4/e gloss film that lets you create sharper
and mcm vivid color output than is possible with coated paper. This
film provides the bet color t,rint quality for the BC-21/21e Color BJ
cartridge. Use this film fw trxlr show displays or other special
presentations, and whrn p~intmg at 720 x 360 dpi resolution.
Fabric Sheets FS-101

These legal-size, white, cutton fabric sheets are specifically designed for
Canon BJ Color printers, ~IKI enable you to print your own designs for
cross stitch, pillows, holiday stockings, and other craft prqects.
T-Shirt Transfers TR-IO1
Figure l-12 Print Media (2)
1-21
Part 7: Facsimile
Units : mm
w
--,-r-
0
4 0 0 ~- -
Figure l-13 Dimensions
l-22
5.1 Personnel Hazards

Electrical Shock and High-Temperature Parts
Power supply
Page l-25
’ - ‘SCNTb&
Page l-25
BJ cartridge (-212~F)
(Alminlum plate)
PAGE l-25
Carriage motor (-145.2~F)
Paper feed motor (-132 F)

Page l-25
Document feed motor (- 113 F)
Figure 1-14 Personnel Hazards (1)
l-23
Part 1: Facsimile
Moving parts 01’ Page1 -26
Carriage belt
Preventing ink stains m Pagel-
Purge unit
/
Figure l-15 Personnel Hazards (2)
l-24
Chapter 7: Genera/ Description
_e
5.1.1 Electrical shock
Electrical shock hazard I

*To prevent electrical shock, be sure to disconnect the power cord and modular jack
before disassembly.
*Remove grounding wrist straps before servicing this unit while the FAX’s power is
on. Otherwise, electrical shock may occur.
RIJ
bower supply unit
c r
When power is supplied to this unit, 120 VAC will be supplied to the primary side.
_ -5
Telephone line
NOTE If a telephone line is connected to this unit, 48 VDC will be supplied by this line.
When a call signal is received, a voltage of 90 VAC Vrms will be supplied.
____~
A
5.1.2 High-temperature parts
High-temperature warning
To prevent skin burns, disconnect the powcr cord and let this unit stand for at least
10 minutes to allow hot parts to cool.
How to treat burns _.

c c Heat of about 122°F or more causes burns. Also, the longer the contact, the mow
- -
@n severe the burn.
NOTE When treating a burn, the first minute after receiving the burn is the most .
important. Cool the burn immediately with cold running water. In case of a
serious burn, seek medical attention immediately.
The parts which get hot during operation are indicated. For the location of thcsc
r in parts, refer to the figures.
nn- - (Ambient temperature 95°F (35°C) continuous copy operation)
NOTE Document feed motor (approx. - 113.9”F (45.5”C))
Paper feed motor (approx. - 132°F (55.6”C))
Carriage motor (approx. - 145.2-F (62.9”C))
Power supply unit (Max. - 185°F (85.2%))
PCNT board assrmbly (approx. - 173.1”F (78.4”C))
BJ cartridge (nmx. - 212°F (100°C))
l-25
Part 1: Facsimile
5.1.3 Fire hazards
Do not dispose in fire.

Do not dispose of lithium batteries in fire. Doing so may rupture the battery
and expose flammable materials.
Follow applicable local regulations when disposing of the the SCNT board
assembly’s lithium battery.
Fire hazard
When using IPA or other solvents during servicing, heat or sparks from
internal electronic circuits can ignite the solvent. Before using such solvents,
be sure to turn off the power source and wait until the high-temperature
parts cool. Use the solvent in a well-ventilated area.
5.1.4 Moving parts
e Moving parts
To prevent mishaps due to moving or rotating parts during servicing, be sure
to disconnect the power cord before disassembly.
Since the this unit does not have a sensor on the printer cover, the carriage
and rollers will not stop even if the printer cover is opened during a printing
operation. If the printer cover must be opened during printing, bewnrr of the
moving parts.
Figure l-14 shows the driving s&ion’s location.
5.1.5 Preventing ink stains

Avoid touching the BJ cartridge ink nozzles, ink pad, head cap, head wiper, and ink
absorbers. The ink can stain your hands, clothes, etc. Although the ink is watrr soluble, it
is permanmt nnd will permanently stain clothing, ptr.
&
Although the ink is not toxic, it contnms an organic solvent (isopropyl nlcohol
c L 67-63-O). If the ink enters the eyw accidentally, flush the eyes with running
- -
water and see a doctor. If the ink is swallowrd accidentally, see a doctor
NOTE immediately and giw thr informntion printed on the B.J cnrtridgo lnbcl.
l-26
5.2 General Cautions

5.2.1 Unit cautions
Safety Instructions
Read these safety instructions thoroughly before using your MultiPASS
C5000, and keep them handy in case you need to refer to them later.
A
Caution
Except as specifically described in this manual, do not attempt to service
the MultiPASS C5000 yourself. Never attempt to disassemble the unit:
opening and removing its interior covers will expose you to dangerous
voltages and other risks. For all service, contact your local authorized
Canon dealer or service center.
Cl Always follow all warnings and instru tions marked on the

MultiPASS C5000.
U Use the MultiPASS C5000 only on n sturdy, stable, level surface. If
the MultiPASS C5000 falls, it could be seriously damaged.
U Do not use the MultiPASS GO00 near water. If you spill liquid on or
into the unit, unplug it immediately and call your local authorized
Canon dealer or service center.
0 The back and bottom of the MultiI’ASS C5000 include slots and
openings for ventilation. To keep the MultiPASS C5000 from
overheating (which can cause it to operate abnormally and create a
fire risk), take cart not to block or cover these openings. Do not
operate the unit on a bed, sofa, rug, or other similar soft surface, or
near a radiator or other heat source. Du not place the MultiPASS
C5000 in a closet or cabinet or on shelves unless adequate
ventilation is available See “Choosing a I.ocation for Your
MultiPASS C5000” on page 2-3 for guidclincs on how much space
the unit needs for ventilation
0 Operate the MultiPASS C.iOOi) Only from the type of power sowx
indicated on the unit’s label. If you are not suw of the type of power
available from your xvall outlets, contact your Irxal power company.
0 The MultiPASS C5000 has a three-prong, grounding-type plug (the
third pin is a grounding pin) that fits only into gr<>undiIlg-type
outlets. This is a safety feature. If the outlet you intend to use is not
the correct type, contact an elrctri&n to rcplacr it: do not use a X-to-
2 &pter, as this defeats the three-pronged plug’s grounding
purpose.
181-11
1-27
Part 7: Facsimile
U Do not allow anything to rest un the power cord or place the

MultiPASS CSOOO where the cord will bc walked on Make swc the
cord is not knotted or kinked.
0 Do not insert objects of any kind into the slots or openings on the
MultiPASS C5OOO’s cabinet, as they could touch dangerous voltage
points or short out parts, and result in fire or electric shock.
3 Do not allow small objects (such as pins, paper clips, or staples) to
fall into the MultiI’ASS GO00 If something does fall into it, unplug
the unit immediately and call your local authorized Canon dealer or
service center.
Ll Always unplug the MultiPASS C5OOO before moving or cleaning it.
0 Whenever you unplug the MultiPASS C5000, wait at Irast five
seconds before you plug it back in.
0 Keep the MultiPASS C5000 away from direct sunlight, as this can
damage it. If you have to place it near a window, install heavy
curtains or blinds.
0 Do not expose the MultiPASS C5tlOO to extreme temperature
fluctuations. Install the unit in H plnce with temperatures in the
range 5LI~90.5°F (lo”-323°C)
3 Always unplug the MultlPASS C.5000 during thunderstorms.
a I3rfore you transport the MultiPASS CSOOO, remove its L3J cartridge.
c1 Always lift the MultiPASS C5000 as shown below. Ncvcr lift it by its
sheet feeder or document supports.
IBl-12
l-28
0 Unplug the MulWASS C5000 and co&+ct your local authorized

Canon dealer or service center in any of these situations:
l If the power cord or plug is damaged or frayed.

l If liquid spills into the unit, or if it is otherwise exposed to rain or
liquids.
l If you notice smoke or unusu~~l noises or odors coming from it.
l If the MulWASS C5000 does not operate normally when you
follow the operating instructions. Adjust only those controls that
are covered by the operating instructions in this user’s guide, or
you can damage the unit and require extensive repair work.
l If the MultiPASS C5000 is dropped or its cabinet damaged.
l If the M&PASS CSOOO begins performing poorly, and you
cannot correct the problem by using the procedures in Chapter 6,
“Trouhleshootinr.”
FCC rules governing the use of fax equipment, require that you register
your fax number, your name or company name, and the date and time
in the MultiPASS C5000 before using it. For instructions, see “Entering
User Information in the MultiPASS C5000”.
Ml-13
1-29
Part 1: Facsimile
Choosing a Location for Your MultiPASS

c5000
Before unpacking your MultiPASS C5000, follow these guidelines to
choose the best location for it.
A
CaUtlon
Please review the information provided in “Safety Instructions”, to
make sure you are installing your MultiPASS C5OOO for safe use.
0 Put the MultiPASS GO00 in a cool, dry, clean, well ventilated place:
l Make sure the area is free from dust.
. Make sure the location is not affected by extreme temperature
changes, and always stays between 50” and Y0.5”F (10” and
32.5”C).
. Make sure the area’s relative humidity is always between 10%
and 90%.
0 Keep the MultiPASS C5000 away from direct sunlight.
0 If possible, put the MultiPASS C5000 near an existing telephone
outlet, to avoid the expense of installing a new one.
0 Place the MultIPASS GO00 near an electrical wall outlet that accepts
A three-prong, grounded plug, md that provides 120.volt AC (60
IIz) power. (This is standard for U.S. outlets; if you have any doubts,
contact an electrician to check the power for you.)
0 Place the MultiI’ASS GO00 war the PC you will be connecting it to.
Make sure you can reach it easily, as you will bc using it as a printer,
fax machine, copier, scanner, and telephone.
0 Do not plug the MultiI’ASS CWOO into the same circuit as an
sppliancc such as an air conditioner, electric typewriter, television,
or copier. Such devices generate electrical noise that can interfere
with your MultiPASS C5000’5 ‘tbility to send or receive faxes.
0 Set the MultiPASS C5OOl) on a flat, stable, vibration-free surface that
is strong enough to support its Ivcight (about 12.3 lbs/5.6 kg).
3 Make sure the locntian you choose provides enough space around
the MultiPASS C5000 tar adqtwte ventilation, and to allow paper to
flow freely into and out of the unit. The figure below shows the
minimum space required for the unit.
IB2-3
l-30
Powering Up
A
Ca”tlon
Follow these guidelines when connecting your MultiPASS C5000 to a
power source:
o The MultiPASS CSOOO is intended for use in the U.S. and Canada
only and requires 120 V AC. Do not use it outside the U.S. or
Canada.
0 Plug the MultiPASS GOtlO only into a 120-v& AC, 60-H& threc-
prong grounded outlet.
0 Use only the power cord that came with the unit. Using a longer
cord or extension cord can cause the MultiPASS C.5000 to
malfunction.
0 Unplug the unit only by pulling on the plug itself. Never pull on the
cord.
0 Do not plug the MultiPASS C5000 into an outlet shared with an
appliance such as an air conditioner, computer, elfctric typewriter,
or copier. These devices generate electrical noise, which can
interfere with the MultIPASS C5OOO’s operation.
0 Make sure nothing is laying on the power cord, and that the cord
cannot be walked on or tripped over.
0 Do not overload the electrical outlet. Make sure the total amperage
used by all the machines plugged into the outlet does not exceed the
ampere rating of the outlet’s circuit breaker.
0 Make sure that the operation paw1 of the MultiPASS C5000 is
properly closed, and that there are no documents in this arm
182-22
1-31
Part 1: Facsimile
5.2.2 BJ cartridge cautions

a) General cautions
Selecting and Installing a BJ Cartridge

Canon offers a number of Bubble Jet (BJ) cartridges to meet a wide range
of printing requirements. (The MultiPASS C5000 comes with one
BC-2.1 or BC-2le Color BJ cartridge.) This section describes how to select
the best BJ cartridge for your needs, as well as how to install and
maintain the cartridge.
Guidelines for Using and Maintaining BJ Cartridges

The most important thing you can do to ensure the best possible print
quality, as well as extend the life of your MultiPASS C5000, is to take
care of the M&PASS C5OOo’s BJ cartridges following these guidelines:
Store cartridges at room temperature.
Keep cartridges in their staled containers until you are ready to USC
them.
Install the cartridge immediately after removing its print head cap
and protective tape.
Always use the cartridge within one year of unpacking it.
When changing cartridges, always store the unused cartridge in the
SB-21 BJ cartridge container that comes with the MultiPASS C5000.
Do not remove the cartridge from the MultiPASS C5000 unless
necessary.
-
The ink in the BJ cartridges is difficult to clenn up if spilled. To avoid
spilling ink, always bc sure to follo~v these prccnutions when handling
the cartridges:
0 Do not attempt to dis,lswnblc or refill lhe cartridge.
IL! Do not shake or drop the cartridge, or tip the print head downward.
0 Kwp BJ cxtridgcs out of ~h~ldrcv~‘s reach
lB2-24
l-32
Hold the BJ cartridge by its sides only. Do not touch the print head, the
sharp edges around the print head, the silver plate on the bottom of the
cartridge, or the silver metal or circuit area on its side.
0 Make sure the BJ cartridge holder is in its home position (on the
right side of the unit) when you are not using the MultiPASS C5000.
If it is not in its home position, press the CARTRIDGE button.
Leaving it out of its home position will dry out the print head on the
cartridge.
0 Clean the print head when print quality is no longer satisfactory. See
“Cleaning and Testing the BJ Cartridge Print Head” for instructions.
If the print quality does not improve after five consecutive
cleanings, replace the ink tank or BJ cartridge.
0 Do not use a BC-21/21e Color BJ cartridge with either of its ink
tanks missing. Doing so can cause it to clog.
Cl Do not remove the ink tanks from the BC-21/21c Color BJ cartridge
unnecessarily, or the ink in them may clog.
n Never attempt to refill an empty cartridge.
182-25
1-33
Part 1: Facsimile
Maintaining BJ Cartridges
One of the most important elements in maintaining your MultiPASS
C5OOO’s excellent print quality is to clean the BJ cartridge’s print head
regularly, and to replace the BJ ink cartridges and tanks promptly when
needed.
Cleaning and Testing the BJ Cartridge Print Head

The print head in the BJ print cartridge contains nozzles through which
ink is propelled onto the paper. To maintain the best possible print
quality, these nozzles need to be rleaned from time to time. Your
MultiPASS C5000 is equipped with a print head cleaning function that
does this.
If your printouts become faint or streaked, or if their quality otherwise
decreases, clean the print head as dcscribcd below.
If your printing is faded, you can often correct the problem by adjusting
the print density (contrast) and printing speed. (For instructions, see the
MultiPASS Drsktop Mmqcrfor Wirtdows” USEI’S Guide.) Try this hefore
cleaning the print head.
Cleaning the print head uses a small amount of ink. Cleaning too often
significantly reduces the amount of ink in the cartridge, so clean only
when necessary.
1. Make sure the MultiPASS C.3100 is plugged in.

2. Press IWNCTION.
‘0<20> ..‘3 I’ress < or > tu s&<~t (‘LEANING
CLEANING
187-7
l-34
5. Chrck whether cleaning corrected the problem by printing 01

copying a document.
6. If necessary, repeat this procedure up to four more times (giving five
cleanings in all). If the problem persists after this, install a new BJ
cartridge.
When to Replace the BJ Cartridge

How frequently you need to replace your MultiPASS C5OOO’s BJ
cartridge or one of its ink tanks depends on how you use your
MultiPASS C5000. If you print a good deal of graphics, halftones, or
grayscales, you will need to replace the cartridge more often than if you
print mainly text.
To help ensure the maximum life for your cartridges, always follow the
guidelines for cartridge maintenance given in “Guidelines for Using and
Maintaining BJ Cartridges”.
In general, you will need to replace the 13J cartridge in the following
situations:
If you have been using a UC-21/21e Color BJ cartridge for over six
months or the BC-20 Black BJ cartridge for over a year.
If your printed output is not crisp and clrnr or has gaps in the
characters (missing dots), even a&r you have cleaned the print head
five times as described above.
If your color printouts appear to bc missing n color, cvcn after you
have cleaned the print head five times as described above.
IB7-8
1-35
Part 7: facsimile
Cl If you are using the BC-21/21e Color BJ cartridge and your output is
blank, one of the ink tanks is probably empty and needs to be
replaced. Print the NOZZLE CHECK test pattern to check whether
the BJ cartridge needs replacing or not.
0 If the mcssagr Cl IANGE CARTRIDGE appears in the LCD display,
the BJ cartridge may have run out of ink. This message also appears
if the MultiPASS C5000 has to store a fax in its memory because the
cartridge is out of ink.
If this message appears, do the following:
1. Press START/COPY to print any faxes in memory.
l If the printout appears normal, you do not need to replace
the BJ cartridge. (Sometimes cleaning the print head or re-
installing the cartridge will clear up the problem.)
l If the print is light or shows gaps, go to step 2.
2. If there was no fax in memory, or if the fax’s print was light,
blank, or showed gaps, print or copy a document to make sure
the problem is not with the machine that sent the fax.
3. If the document is light, blank, or shows gaps, clean the printing
area. If this doesn’t work, replace the cartridge.
Althou+ Canon makes numerous BJ cartridges, the BC-21/21e Color BJ

cartridge, the BC-20 Black BJ cartridge, the BC-22/22e Color Photo BJ
cartridge, and the BC-29F Fluorescent BJ cartridge are designed
specifically for Canon’s color BJ printers, and are the only ones Canon
recommends.
Also, the BCI-21 Color and BCI-21 Black ink tanks nrr designed
spccificnlly fc,r tllc BC-21/21e Color BJ cartridge, and are the only one’s
C.1non rcctlmmc!ld~ for the BC-2: /21e.
187-9
. l-36
Storing BJ Cartridges
Once a BJ cartridge is unwrapped, its print head must be kept from
drying out, or it can clog and fail to work properly. A cartridge installed
in the MultiPASS C5000 is protected from drying out by automatically
moving to the home position at the right side of the unit and capping
itself.
If you remove a partially used BJ cartridge from the MultiPASS C5000,

store it in the 33-21 BJ cartridge container that came with your unit.
1. Insert the cartridge in the container with the cartridge’s label facing
forward, and the print head down.
2. Close the container lid, and snap it shut
182-33
1-37
Part 1: Facsimile
b) Unpacking the BJ cartridge

Do not open the BJ cartridge packaging unless you are ready to install the new BJ
cartridge. Before installing the BJ cartridge, gently remove the orange head cap and the
orange protective tape from the nozzles.
Storing an opened BJ cartridge

If the BJ cartridge packaging has been opened and the BJ cartridge is not
to be installed immediately, store the cartridge in the SB-21 cartridge
NOTE container, to prevent the printing bead from drying out and clogging.
As much as possible, do not open the packaging until the BJ cartridge is to
be installed immediately.
._
1
Tape
Photo BJ Cartridge
Figure 1-16 Unpacking the BJ Cartridge
1-38
c) Protecting the ink nozzles

Do not touch or wipe the ink nozzles with tissue paper, etc. Doing so can clog the nozzles.
If the head cap and protective tape have been removed and the BJ cartridge is not to be
installed immediately, store the cartridge properly to prevent the nozzles from drying out
and clogging.
Do not disassemble the BJ cartridge. Also, the BJ cartridge contains electronic circuitry.
Do not wash it with water.
Black BJ Cartridge Color BJ Cartridge
Photo BJ Cartridge
Figure l-17 Ink Path Cartridge
d) Ink conductivity
The BJ cartridge ink can conduct electricity. If ink has leaked onto any mechanical parts,
wipe off with a damp paper towel. If ink has leaked onto the circuit board, use tissue
paper and carefully wipe off the ink completely even at the base of the IC chips.
A Never turn on the power while ink still remains on the circuit board. Doing
so may damage the circuit?.
1-39
Part 1: Facsimile
5.2.3 Ink cartridge cautions

a) General cautions
Refer to a) General cautions on Page I-27.
b) Unpacking the ink cartridge

Do not open the ink cartridge packaging unless you are ready to install the new ink
cartridge. Before installing it in the RJ cartridge, remove the protective cap from the ink
inlet.
Cap
\
Figure 1-18 Removing Cartridge Cap
l-40
c) Preventing ink clogging

Do not touch the ink cartridge’s ink outlets. Doing so may introduce foreign matter into
the printing head’s joint pipes, causing poor ink suction. After removing the cap from the
ink cartridge, immediately install the ink cartridge in the printing head to prevent the ink
at the nozzles from drying out and clogging. Do not remove the ink cartridge except when
it is to be replaced.
Color Ink Cartridge
Yellow Ink Outlet
Black Ink Cartridge
Cyan Ink Outlet

(Contact Section
of the Joint Pipe)
‘Black Ink Outlet

(Contact Section
of the Joint Pope)
Figure 1-19 Ink Outlet
If the ink nozzles are clogged or if the ink suction is poor, the printout may
have horizontal white stripes. If the cleaning operation does not restore it
to norm;ll, replace the RJ cartridge.
NOTE
1-41
Part 1: Facsimile
5.3 Servicing Cautions

5.3.1 Damage from static charge
This unit contains contact sensors and printed circuit boards equipped with ROM, RAM,
custom chips, etc. Thrsc clrctronic components are susceptible to damage caused by stalic
charge.
When disassembling this unit, take care to prevent static charge.
Static electricity
Static charge can damage electronic components or alter their electrical
chnmctcristics. F,vcn plastic tools and hands without grounding wrist straps
can generate damaging static charge.
l-42
5.3.3 Print assembly
BJ Cartridge _
Figure l-20 Print Assembly Precautions
l-43
Part 1: Facsimile
a) General precautions
Head gap
The head gap is the distance between the BJ head and the platen. It has been factory-
adjusted. If the carriage guide frame fastened to the printer frame is repositioned, the
head gap must be adjusted. This may affect the printing quality.
5 :
L % If the printing quality has degraded due to a change in the head gap, see
@ Chapter 3: 3.3 Head Gap Adjustment on Page 3-10 to adjust the head gap.
REFERENCE
Lubrication points
Do not touch the greased parts of the carriage guide frame, carriage shaft, idler roller
and some parts. Doing so will wipe off the grease which has been applied for the smooth
operation of the printer unit.
Do not apply grease to any unspecified parts and surfaces. If grease is on

b z the purge section’s rubber cap or the wiping assembly’s blade, it may cause
& - - the BJ cartridge’s nozzles to clog, rendering the BJ cartridge unusable.
NOTE Also. do not use any grease other than the specified type. Using a different
type of grease may dissolve or deform plastic parts.
- -
&J
r r
z -
I- If you accidentally touch n greased surface, reapply the grease. See the
PARTS CATALOG (provided separately).
-.
REFERENCE
spurs
During servicing, be car&l not to damage or deform the spur assembly’s spur tips. If the
spur tips are deformed, the ax% of the paper coming into contact after the printing increases,
causing vertical black stripes on the paper.
Carriage ribbon cable assembly

Dn mkgnr ribbon cable more than is necessary. Doing so may
disrupt the cable’s continuity and prevent the printing signals to be sent properly to the
cartridge.
Power off during printing

During servicing, do not disconnect the powcr cord during a printing operation or while
the cartridge is being replaced. Otherwise, the cartridge will stop at a position where
the ink nozzles cannot be protrct,ed by the rubber cap. The ink may then dry and clog
the nozzles. During servicing, be sure the cartridge is properly positioned for nozzle
capping.
l-44
5.3.4 Paper feed section

a)General precautions
Setting the paper sire I
For fax operations, the user sets the paper size with the MultiPASS Desktop Manager
for Windows, The unit cannot detect the paper size automatically. Therefore, if the
paper size is altered during servicing, be sure to set it back to the user’s paper size
setting.
A
If the paper size setting does not match the size of the paper installed. One
of the following two operations will be executed:
(A) If the paper size setting is the same or smaller than the actual size of
the paper installed. the following will be executed:
The document will be printed to fit the length of the paper size that
has been set.
Even if the paper size setting is smaller than the actual paper size,
printing will be executed and no error will result. Depending on the
document, large blank areas may result on the printout.
(B) If the paper size setting is larger than the actual paper size, the
following will be executed:
As with (A), the document will be printed to fit the length of the paper
size that has been set. Since the actual paper size is shorter than the
paper size setting, the document’s contents would be broken up to fit
the paper size setting. “CHECK PAPER” will therefore be displayed
and printing will be canceled.
5.3.5 Control boards

a) Hardware switch and adjustable volume
*The SCNT board’s volume resistor VKl has been factory-adjusted. Service personnel are
not to alter its setting.
*The power supply unit’s adjustnhlc volume VRlOl has been factory-adjusted. Service
personnel are not to alter its setting.
Regarding the hardware switch for servicing, refer to Chapter 3: 51

L RiFERENCE
Hardware Swifches on Page 3-31.
b) Replacing the SCNT board

The SCNT board stores the user data, service data, and other data. Therefore, whrn
replacing the SCNT board, print out the stored data and then enter this data into the new
SCNT board.
The SCNT hoard rcplaccment prcc:u~l.inn is described in “54.4 SCNT board

replacement precauhons” on Page l-52.
REFERENCE
l-45
Pari 1: Facsimile
C) Replacing the PCNT board

The PCNT board stores the absorption amount of waste ink absorber and vertical
alignment data. Therefore, when replacing the PCNT board, print out the absorption
amount data and then enter this data into the new PCNT board, and then adjust vertical
alignment.
d) Precautions when attaching/ detaching the flat cable

Attaching or detaching the flat cable while the machine is turned ON may cause a short
in the connector, resulting in malfunction. Always turn the power OFF before attaching/
detaching the flat cable.
5.3.6 Opening the upper cover
A
How to open the upper cover
Unless the correct procedure is followed when removing the upper cover,
the outer covers may be damaged, and the plastic claws may be broken.
Be sure to use the correct tools for the job. If any of the outer covers are
damaged during the work, they must be replaced with new ones.
To remove the upper cover, prise loose the four tabs, using the tip of the recommended tool.
Wbcn loosing these tabs, be careful of the following points.
l Use a tool whose diameter is less than that of the holes. (hole: 3mm X 1.5mm)
Using larger diameter tools may damage the surface around the holes.
l Be careful not to cause any damage around the boles.
l Do not insert the tool any further than 8mm, otherwise the claws may be damaged.
*When loosing the claws, press down on the upper cover, insert the tool, and when the claw
is loose, raise the upper cover. The tabs will be difficult to remove if the cover is lifted up
first.
The co&opener (round-tip scrttwdrivrr) 1~s been set as a special tool, b,t
any precision screwdriver w~tb a tip diameter of 1.5 mm or less would do
instead. If using a substitute, be careful not to scratch any surfaces.
UPPERCOVER
Figure 1-21 Opening the Upper Cover
l-46
5.4 Data-related precautions

The memory IC on the circuit board stores the user’s registration data and values for various
counters, etc., required for servicing. Although this data is normally retained in memory, it
can be deleted by mistake. When handling this data during servicing, note the following
precautions.
Figure 1-22 Memory IC and Backed up Devices
PC registration function
Using the MultiPASS Desktop Mnnagrr that comes with this product, the
user setting items stored in the SRAM can be reprogrammed. The contents
NOTE of these items are stored as nwcssnry in the settings files in the PC, and at
the same time arc rcwrittcn into thr use1 setting items in the SRAM, via
hi-centronics interfaw. Tbls function means that, when replacing the
lithium battery, or pwf~rming wpairs that. normally entail the loss of data,
if the user’s I’C contains valid settings files, there is no need to reenter user
mannged data. Rcf+r to tbr MultiPASS Desktop Manager User’s Guide for
details of this functirln. FTI~VPVE~, pl~asv note that ncrvicc data are not
saved.
l-47
Part 1: Facsimile
5.4.1 Data in the image storage memory (DRAM)

DRAM stores image data which was read other than by a direct transmission. It also acts
as a buffer memory to store the image data received. If power is turned off, the memory
clear list is printed automatically the next time the power is turned on. The user is thereby
notified of the images that were erased from memory.
Reception image data

c E This product is not equipped with image data backup, so that if the power
- -
& supply is cut, data in memory reception will be lost.
NOTE When image data are set to be printed, they will be stored in the DRAM as
memory reception images, and “REC’D IN MEMORY” will be displayed. This
product does not have a memory reception image transfer capability. If
printing is disabled due to a fault in the printing section, check the Memory
Clear List, after turning off the power to repair the fault, and request the
other party to retransmit the message.
If the setting is for the received image data to be transferred to PC, instead
of being printed, the data will be saved as a file in the DRAM, and
“RECEIVED IN FILE” will be displayed. To print the contents from the main
unit only, select FILE PRINT with the numeric keys. If printing is disabled
due to a fault in the printing section, connect to the PC, and start up
MultiPASS Desktop Manager. The file will be exported to the PC, and the
contents can be verified on the PC display and saved.
l-48
5.4.2 Data in the control processing memory (SIAM)

SRAM is backed up by a lithium battery. It can retain the stored data for 5 years after the
power is turned off. SRAM stores the following data: All the data the user entered with the
menu system, the activity reports and other report-generating data, the redial data
containing the redial destinations set with the Redial key, the servicing data set by repair
personnel with the service soft switch, and the CS LED lights-on duration data. SRAM
stores almost all of the data which can be entered or set.
These stored data can be checked with various reports.
&
Jumper plug precautions
F L The control/image processing memory is backed up by shorting the jumper
- - pin UP13) on the SCNT board with the jumper plug. If the the jumper plug
NOTE is removed and the power is turned off, the data in SRAM will be lost.
Before removing the jumper plug, be sure to print out the data stored in the
SRAM.
Lithium battery life

The lithium battery can last for over 5 years after the power is turned off.
When the power is on, the lithium battery’s power is untapped. Therefore,
the actual battery life can be much longer.
When the lithium battery becomes exhausted, “DATA ERROR” will be
displayed after the power is turned off or on. When this happens, replace
the lithium battery. Since the data in SRAM will be lost when the battery
is replaced, it cannot be printed out.
.,, After the lithium battery is replaced and the power is turned on, “DATA
ERROR” will be displayed. Press the START/COPY key to discard the
contents in SRAM and initialize it to the factory defaults.
Refer to Chapter 3: 3.7 CS LED lighfs-on duration adjustment on Page 3-6 to
reset the CS LED lights-on duration.
l-49
Part 1: Facsimile
5.4.3 Data in the EEPROM

The EEPROM stores the absorption amounts of the waste ink absorber and vertical
alignment data. The non-volatile EEPROM does not require any electrical power to retain
the data it contains.
Calculation of the total waste ink amount of the waste ink absorber starts immediately
after the printer is used. When the absorption amount of the waste ink absorber reaches
100 percent, the waste ink full error is generated and the printing operation is stopped to
prevent the waste ink from leaking out.
The vertical alignment data is for correcting any vertical misalignment during bi-
directional printing.
The data in the EEPROM can be checked or altered.
Checking or altering the data In EEPROM

Waste ink absorption amount:
To check the amount, use the service report’s System Dump List. For
REFERENCE
details, see Chapter 3. a-2) System dump list on Page 3-62.
To enter the amount, use the service data #‘l PRINTER 3. INK ABS
CAPA. For details, see Chapter 3: 5.25 New SSSWWparameters added to
this mode/ on Page 3-4 1.
Vertical alignment data:
To adjust the vertical alignment, see Chapter 3: 3.2 Verfical Alignment
Correction on Page 3-7.
A
&-entering the waste ink absorber’s ink absorption amount.
The amount data is calculated one waste ink absorber. The waste ink
absorption amount displayed in the SYSTEM DUMP LIST indicates the
percentage of the respective absorber’s maximum capacity that has been
reached. The percentage can be indicated and entered in 1% increments.
When the waste ink generated immediately after the printer is used reaches
100 percent of the waste ink absorber’s capacity, a waste ink full error is
gonerated for each absorber and the printing operation is stopped. Therefore
when replacing the PCNT board, be sure to check the current absorption
amount and enter it in the new PCNT board.
If the PCNT board assembly millfunctions and the current waste ink
absorption amount cannot be checked, replace the ink absorber and set the
waste ink absorption amount to 0%. To rcptacc thr ink absorber, we e) Ne&
error codes and recovery mefhods on Page 3-24.
l-50
Waste Ink
absorber
Figure 1-23 Waste Ink Absorber
1-51
Part 1: Facsimile
5.4.4 SCNT board replacement precautions

Before replacing the SCNT board, print out all of the stored data.
The reports which output the data that must be entered into the new SCNT board is listed
below.
User report
One-touch speed dialing list
Coded speed dialing list
Group dialing list
User data list
Send/Receive Activity report
Service report
System data list
System dump list
To printout these reports, see Chapter 37 7. SERWCE REPORT on Page 3-57.

To PC registration function, see Page l-46.
REFERENCE
A
The serviceable SCNT board does not have a jumper plug. This is to prevent
the lithium battery power from draining. Use the jumper plug on the old
SCNT board.
After the new SCNT board is installed and the power is turned on, “ D A T A
ERROR” will be displayed. Press the START/COPY key to discard the
SRAM’s irregular contents and initialize it to the factory defaults.
Refer to Chapter 3. 3. ADJUSTMENT on Page 3-6 to reset the CS LED lights-
on duration and to adjust the vertxnl lint alignment.
Then refer to the rrport that mns printed out beforehand and enter the
various data.
1-52
5.4.5 Data initialization through service operation

All the data can be initialized with the service data #8 clear operation.
For details on the initialization procedure and the data that is erased, see
Chapter 3: 5.2 Service Data Seffing on Page 3-31.
REFERENCE
G!lJ
“All clear” when nothing works.
c = On a rare occasion, the display may go blank and all the buttons may stop
_ b working. Severe electrical noise and static can cause problems as well. In
NOTE such a case, use the “All clear” feature.
After installing the unit for the first time and connecting the power cord,
execute “All clear.” The procedure is described below.
(by service mode)
'1
FUNCTION #8 CLEAR START/COPY
5 times
START/COPY Execute All clear
4 Standby
(by special mode)

1
FUNCTION START/COPY ALL CLEAR
START/COPY H Execute All cleat H Standby ]
Figure 1-24 All Clear
1-53
Part 1: Facsimile
5.5 Protective Mechanism

5.5.1 Data battery backup function
If there is a power outage or if the power is turned off, the data stored in the control
memory is retained since the lithium battery function BS a data battery backup.
u F
I
z
:
-
REFERENCE
For details on the backed updata, see Chapter 1: 5.4 Data relatedprecautions
on Page l-47.
__
5.5.2 BJ cartridge maintenance features

a) Cleaning
To maintain high printing quality, the fax unit has a cleaning feature that wipes off dust
from the BJ cartridge nozzles with a head wiper and fills the nozzles with fresh ink.
b) Nozzle capping
The fax unit caps the BJ cartridge nozzles with the Capping section cap after the carriage
returns to the front of the Capping section on the right side. This protects the nozzles
from dust and prevents the ink from drying out or leaking.
c) Maintenance jet
The fax unit has a maintenance jet fwture xrhich purges ink from all the ink cartridge
nozzles to the purge unit,. This prevents the nozzles from clogging and ensures high
printing quality.
l-54
5.5.3 Heat protection mechanism

The BJ cartridge head’s aluminum panel becomes hot during printing. It also gets hot if
printing continues even after the ink in the cartridge has been depleted. The aluminum
panel’s temperature is detected by the BJ cartridge’s head temperature sensor.
l When the carriage is to be moved to the cartrldge replacement position, the following
applies:
If the detected temperature exceeds 5O”C, “WAIT COOLING” is displayed and the
carriage does not move. This is to prevent the user from touching the BJ cartridge’s
aluminum panel. After several minutes when the temperature decreases, the cartridge
replacement procedure must be executed again.
l When a temperature exceeding the standard temperature is detected, the following
applies:
During printing, the printing head temperature is monitored every 50 ms. If the
printing head temperature exceeds 75”C, a 3.5.second wait period is inserted after each
printed line for 20 seconds. This is to allow the printing head to cool. After 20 seconds,
the head temperature is checked. If the temperature has dropped below 75”C!, normal
printing resumes without any wait period inserted. However, if the head temperature is
still above 75”C, the wait period is inserted after each printed line until the printing
head cools suffXently.
If a head temperature exceeding 100°C is detected for 0.2 sec. during printing, it will be
dccmrd as a BJ head abnormal tcmpcrature error and “CHECK PRINTER #f/336” will be
displayed. The printing operation will also stop.
If a head temperature exceeding 100°C is detected for 1 sec. during printing, it will be
deemed as a BJ head temperature sensor error and “CHECK PRINTER ##337” will be
displayed. The printing operation will also stop.
5.5.4 Overcurrent protection

The fax unit has an overcurrent protection circuit with n built-in fuse to prevent an
abnormal tcmpcrature increase if an ova-current flows to the motors and power supply due
to a driver IC problem, software lockup, or short circuiting.
Protected Component Safety Device

Document feed motor IC protector lFIJ3) on PCNT board
Paper feed motor IC protector rFU1) on PCNT board
Carriage motor IC protector tFU21 on PCNT board
Power supply unit Glass-tube current fuse (125V, 4A), overcurrcnt protection
circuit
l-55
Part 1: Facsimile
The electrical section is composed of the following: the SCNT board, which performs system
control; the NCU board, which is the interface with the telephone circuit; PCNT board; which
performs B.J printer conlrol; the power supply unit; and the OPCNT board, which dctrcts key
operations and displays status information. There are also 6 sensors to dctcct system status.
Paper edge sensor:

Detects the state of paper
ome position sensor:
feedlng and dellvery.
et&s the carriage position
d purge unit status.
Pickup roller sensor:
Detects the state of
Ink detect sensor:

Detects ink flred from the
BJ head,in order to
detect when the BJ cartrldg
runs out of ink.
Document sensor
Detects whether or
a document IS set.
Document edge sensor:

Detects the trailing edge
of the document.
OPCNT board
’ SCNT board
Figure 2-2 Electrical System Layout
2-2
The scanner section scans documents that arc to be sent or copied.
13
1
12
Figure 2-3 Document Feed Section
2-3
Part 7: Facsimile
Names and Functions of Parts

1. Paper Guide
When properly adjusted to the width of the documents, the guide will hold the documents
in the horizontal direction to prewnt them from skewing when fed.
2. Document Feed Motor
This motor drives all the rollers in the scanner section.
3. Document Sensor (DS)
This tensor uses an actuator to detect the p~sence of documents to be scanned, and sends
that information to the SCNT board by way of the gate array in the operation panel unit.
4. Document Stopper
This stopper is located to the side of the separation rollers, and prevents documents from
entering too far inside the scanning section. This stopper is located here to improve
document loading and prevent double feeding or non-feeding due to defective loading of
documents.
5. Separation Guide
Separates the documents to prevent double-feeding.
6. Document Feed Lever + See next page.
This lcvcr switches between automatic document feed and manual document feed. Damage
to the document caused by the separation roller can be minimized by switching to the
manual document feed position when sending single sheets such as thick-stock paper or
photographs.
7. Separation Roller
This roller uses differences in the cocfticirnts of friction of the separation guide, document
and separation roller to separate each of the sheets in a multiple-page document.
6. Upper Document Feed Roller + See next page.
When the separation roller starts to rotate, the upper document feed roller raises the
document stopper so that documents can be fed.
9. Document Edge Sensor (DES)
Using an actuator, the DES detects thr edge of a document ,just before it reaches the
10. Document Feed Roller

This roller feeds documents to the color contact sensor aftw they are separated by the
separation roller.
11. White Sheet
This white sheet is used as a whiteness reference when pre-scanning documents.
12. Color contact Sensor + See page 2-34
The color contact sensor scans the image data from thca document, converts it to serial datn.
and transmits it to the SCNT board as rlrctricnl signals. The color contact sensor has n
scanning resolution of true 300 dpi ;and outputs Red, Green and Blue nnalug image data
13. Upper Document Eject Roller
Holds the document between the docunvx~i eject rollers, end tlwn cjccts it.
14. Document Eject Roller
This rollrr cjrcts documents fwl from the document feed roller.
15. Static Eliminator Brush
2-4
Chapfer 2: Technical Reference
&
Initializing the upper document feed roller
c E When the separation roller starts to rotate, the position of the upper document
- - feed roller is simultaneously initialized to raise the document stopper
NOTE Initialization is carried out when the power is turned ON, when documents are
inserted and when documents are ejected.
Document feed lever

Switching between automatic document feed and manual document feed is
carried out by the document feed lever above the left side of the LCD. During
automatic document feed, documents arc gripped between the separation guide
and the separation roller. Switching the lever to manual document feed raises
the separation guide and frees it from the document. Manual document feed
can therefore minimize the possibility of damage caused by pinching between
the separation guide and separation roller when feeding documents such as
thick-stock paper or photographs. However, because document separation does
not occur in manual document feed mode, only one sheet at a time may be
loaded. Loading multiple sheets will result in double feed.
Document feed error detection

There are three types of document feed errors which may occur.
a) Feed jam error
When the leading edge of the document is not detected by the document edge
sensor (DES) within 15 seconds after the start of document feed, a feed jam
error is detected and document feed is terminated.
b) Document extraction error
When a document is extracted after document feed has started but befow the
DES is turned on, a document extraction error is detected, and feeding is
tcmminated.
c) Eject jam/ document too long error
When the trailing edge of the document is not detected within one meter of
feeding after the document’s leading edge is detected, an cjcct jnml document
too long error is detected and fading is tcrminnted.
When one of these types of jams occurs, all daln which have been rend and
stored in memory [which are not par1 of a page that has already been
completely transmitted or copiedi arc crnsed.
_ ~~~~~._
2-5
Part 1: Facsimile
The paper feed mechanism in this model is taken from the BJC-4200 BJ printer. This printer
has no paper selection lever on automatic sheet feeder. If paper meets specifications, it can be
fed without selecting operation the paper type. Also, this printer’s paper feed mechanism can
supply paper in two ways, automatically from the cut sheet feeder and manually from the
manual feeding slot.
9 7
Figure 2-4 Paper Feed Section
2-6
Names and functions of parts:

1. Paper guide
Tile paper guide which slide mnnually is fixed align with the left side of the paper, to
prevent skew.
2. Lifting Plate
This plate moves upwards by the force of the springs and the release cam mechanism,
lifting the paper stack until it touches the Pickup Roller. After separation, it moves hack
down to its original position.
3. Pickup roller + See Page 2-8.
The pickup roller has a semi circular roller. This roller is rotated once, and sends the paper
once sheet at a time, as a result of corresponding operation with the lifting plate.
4. Pickup Roller Sensor (PRS)
This sensor monitors the initial position of the Pickup Roller position.
5. Paper Separator -3 See Page 2-9.
The paper separator catches the corner of the recording paper or envelope, and holds the
extra paper hack.
6. Paper Edge Sensor (PES)
This sensor monitors the paper feed state, and detects jams and misfeeds.
7. Paper Feed Roller + See Page 2-8.
Thr P:~per Feed Roller transports paper, which has been picked up by the automatic sheet
feeder. to the printing position in the Printer Section. It then feeds the paper one line at a
time, in coordination \rith the carriage movement
8. Paper Feed Motor -f See Page 2-8.
Thea P;~per Feed Motor drive the paper supply mechanism and purge unit.
9. Transmission Roller
Thr transmission roller transmits the driving force of the pnpcr feed roller to the paper
pjwt r~~ll~~r
10. Paper Eject Roller
Thi, <,JUI‘ I< USCY~ to transport the printed papcv pqwrly, without damaging its printed
;iurl)l~ (3 It 1s shaped so BS to make it difficult for ink to stick to it
12. Cleaner Roller
2-7
Part 1: Facsimile
kq~er feed motor drive switching

Power from the paper feed motor is switched for separation and feed of the
paper, and nozzle cleaning mechanisms by the direction of paper feed motor
NOTE rotation, the slide lock pin on the purge unit and swing gear. When the
carriage moves in front of the purge unit, the carriage pushes the control pin,
and releases the swing gear driven by the paper feed motor. When the paper
feed motor rotates in the paper feed direction in this state, the swing gear
rotates and moves up to the auto sheet feeder drive gear to drive the auto sheet
feeder. Alternately, when the paper feed motor rotates in the reverse direction,
the swing gear rotates and moves up to the purge drive gear to drive the purge
unit.
When the control pin is locked, the paper feed roller is driven to feed the paper.
nn
k =
_ b
NOTE
Paper Separation Mechanism (Automatic feed I Manual feed)
This model has no paper selection lever on the automatic sheet feeder.
If the paper meets specifications, it can be fed without selecting operation the
paper type.
The paper is loaded in the auto sheet feeder such that a corner of it is caught by
the paper separator. When printing starts, the pick-up roller starts to rotate
through the drive of the paper feed motor. Plain paper is fed with its corner
held by the paper separator, and then pushed into the paper feed section.
When printing on thick paper like envelopes, as the paper is stiffer than the
return force of the paper separator’s spring, the paper separator is pressed
down to feed the paper.
Initial position of the pick-up roller is detected when the flag is sensed by the
pick-up roller sensor on the PCNT board.
When the paper is sensed by the paper edge sensor for over a second, it is fed
automatically until it reaches the starting position for printing.
If the paper is not sensed even when the paper pick-up operation is executed, it
is executed again. If the paper is still not sensed, it is assessed as a paper feed
error.
When manual feeding, set the paper in the manual feeding slot until it reaches
the position where the paper edge sensor detects the paper.
Paper pushed into the paper feed section is fed to the starting position for
printing after it has been sensed by the paper sensor for over a second.
At this time, the paper passes through a different paper path from that of the
cut sheet feeder. This makes it possible to give priority to manually fed paper,
even when paper is loaded in the cut sheet feeder.
<PIal” paper pc!i vp >
Figure 2-6 Paper Separation Mechanism

2-9
Part 1: Facsimile
Rn
Paper feed error detection
r E There are three types of paper feed ermr which may occur:
- -
a) No paper error
NOTE Occurs when the Paper Edge Sensor does not detecl the paper’s leading edge
the start of the paper picked up operation is executed, it is executed again. If
the paper is still not sensed , it is assessed as a No paper error.
b) Eject delay jam
Occurs when the Paper Edge Sensor dots not detect the paper’s trailing edge
after the page has been printed, or after 22 inches (568.8 mm) of paper eject
operation has been performed.
c) Paper size error
When the size of the paper being fed is different from that registered in the
user data, and the page being printed is divided during printing, a paper size
error will occur.
When a paper feed error occurs, memory reception begins from the page at
which the paper feed error occurred.
When copying, the data are erased from memory as soon RS an error occurs.
2-10
The printer section mechanism in this model is taken from the BJC-4200 BJ printer.
Major changes are as follows.
l Cartridge installation is not performed from the front, but from above.
l The spur attachment location has been changed.
l An ink detection semo~ has been added.
Figure 2-7 Printer Section
2-l 1
Part 1: Facsimile
Names and functions of parts

1. Home Position Sensor (HPS) + See Page 2-13.
This sensor detects the home position edge and carriage position. Also, at the capping
position, the on/off of purge sensor flag during the pump operation is detected.
2. Carriage Motor
This is a stepping/pulse type motor, which is controlled with pulse width modulation. It
moves the carriage by belt drive.
3. BJ Cartridge + See Page 2-16.
4. Carriage
Driven by the carriage motor, the carriage moves horizontally across the paper. Through
the carriage ribbon cable, the printing signals from the logic board are transmitted to the
BJ cartridge in the carriage.
By controlling the purge unit’s slide lock pin, the carriage controls the engagement of the
paper feed motor’s drive power between the paper feed/purge unit and the sheet feeder.
5. Paper thickness adjustment lever
Adjust the gap between the print head and paper according to the thickness of the paper.
6. Purge unit + See Page 2-13.
In order to maintain the BJ cartridge’s high print quality, the BJ cartridge’s nozzles and
spray orifices are cleaned by a wiper and pump. When in standby mode, the BJ cartridge’s
spray orifice section is covered by a rubber cap to prevent the nozzles from drying out and
ink from leaking.
The purge unit controls the swing gear. This gear switches power from the paper feed motor
for separation of the paper, paper feed and nozzle cleaning.
7. Ink Detection Sensor + See Page 2-16.
Ink is ejected directly over the optical axis of a pass-type photosensor, which detects the
change in light intensity to determine whether or not ink is being ejected.
6. Waste ink absorbers
Absorb waste ink from cleaning or ink empty detection.
2-12
For details on BJ cartridge holding, carriage drive and pump operation state
detection, see the FACSlMlLE BAS/C*/NTER S U P P L E M E N T 2 ( s u p p l i e d
NOTE
Ink shield
Wiper unit
Figure 2-8 Purge Unit
Home position sensor
Light shielding arm
Pump operation
control arm
Figure 2-9 Pump Operation State Detection
2-13
Part 7: Facsimile
nn E
-
NOTE
E
-
BJ head protection
In order to always maintain good print qulity, this model performs cleaning of
the BJ head al approprinte times.
There are three types of cleaning operations: pump suction, wiping, and
maintenance jet. Also, the print hrnd is capped after printing, to preserve the
head.
l Cleaning operation (pump suction)
Cleaning operation is performed using the cap and pump of the purge unit.
The cleaning operation is performed :It the ~lllowing times:

l When the user initiates R cleaning operation
l At power-on
l When the BJ cartridge is changed
l At the start of n print l,peration when at least 72 hours has passed since
the last cleaning

(However, when using the UC-ZUBC-22, the first cleaning after changing
the BJ cartridge/ink cartridge will occur when a print operation begins after
24 hours or more.)
l Wiping operation
When the carriage passes by from left to right, the wiper blade drops down so
that it does not touch the print bend. When the carriage passes by from right
to left, the blade rises to contact the print head and wipe away paper fibers
and ink residue.
The wiping operation is perform& at the following times:

l At the start of printing whrn less than 72 hours has passed since the last
cleaning operation
l Every 60 seconds during prlntlng (or ;~flcr ‘L fixed number of dots have been
ejected)
l During il cnpping opcr;ltiun
l Maintenance jet
The maintennnce jet operatmn pr~pzww the nozzle spray orifice ink surfzwc
shape by pcrfurming ;m ink test, firing at the maintenance jet absorber.
The maintenance jet operation is pcrfwmed during B cleaning operation, after
n wiping operation, and nftcr n fixed time (BC-20. 12 seconds; BC-21/BC-22:
variable, bctwecn 5 and 20 s~u~ndsl while printing.
l Capping after print completion

The cnpping operation is perfiJrmed nt tllc fullowing times:
l When B fixed amount of time presses nftrr the cnmpletion of printing without
new print data being rcrcired I)y t 111% Printer Section
l During printing, ;+l’t~~~ thr DE~OI~II 1, iping operation (i.e. after 120 seconds)
with no print data rcceiwd 1~~ the f’rinler Section

l After changing the 11.J c:lrtrl<lgc
2-14
&
Print Shift Correction
c E Print gaps cm occur when doing bidirectional printing, due to changes in the
- -
weight of the BJ cartridge and mechanical errors. This gap is corrected b:
NOTE adjusting the carriage drive motor load and the carriage position, which 1s
determined logically from the number of stepping pulses. Gap detection 1s
performed before the start of printing, during the home position detection
operation.
2-15
Part 1: Facsimile
&I
Ink empty detection
f E Ink empty detection during fax operation is performed by firing black ink
- - between the light source and receptor of the ink sensor, located on the left side
NOTE of the printer. This function does not work with the BC-22, only with BC-21 or
BC-20.
When ink passes between the source and the receptor, as shown in Figure Z-10,
the sensor output will be a pulse waveform. The presence of ink may be
determined from the pulse generation time.
Ink empty detection is performed at the end of each received page of printing. If
ink is not detected on the first detection attempt, the ink nozzle is shifted
slightly, and the detection operation is repeated to double-check the first
detection operation. If it is determined that there is ink remaining, the image
data for that page will be erased from memory. If the cartridge is out of ink, the
message “REPLACE CARTRIDGE” will be displayed to inform the user that the
cartridge is out of ink, and the page will be “received” to memory again from the
image data.
The detection level of the ink detection sensor is adjusted automatically by
means of a feedback circuit, and thus requires no manual adjustment. If the
sensor output does not reach a standard level, even after performing feedback
control (such as if the receptor is completely blocked, or if a sensor defect
occurs), the ink sensor failure will be reported with the display of the “CHECK
PRINTER” (error code ##348) message.
Signal sends to
PCNT board
Ink detect sensor

Figure 2-10 Ink Empty Detection
2-l 6
Waste Ink Absorbers

This model has a single ink absorber which absorbs waste ink as follows
l Suction waste ink
NOTE Waste ink sucked from the cap

l Maintenance jet waste ink
Waste ink from the test firing used to adjust the nozzle condition
l Ink detection waste ink
Waste ink fired to detect the presence of remaining ink during fax receipt
The amount of ink absorbed is counted as a total of all of these. When the
counted absorption levels reach lOO%, the “CHECK PRINTER” message (error
code ##342) will be displayed, and printing will stop to allow the absorber to be
changed. To clear the error, it is necessary to replace the absorbers and to reset
the waste ink absorption level counts. If there is no other error at this time,
any image in the memory will be output automatically. The waste ink absorber
should be replaced after this. For the method of resetting the waste ink
absorDtion level counts. see Paae i-50.
2-17
Pari 7: Facsimile
This model accepts three types of BJ cartridges, the EC-20, BC-21 and BC-22.
5.1 Structure
a) EC-20 Black BJ cartridge structure
The black BJ cartridge contains a 360 dpi x 126 nozzle bubble jet print head unit, on-
demand thermal ink jet type, containing 44 ml of ink. The black ink contained in the ink
sponge is filtered with a meshed ink filter to rcmovc dust, and sucked into bubble jet print
head unit through a joint pipe.
b) BC-21 Color BJ cartrldge structure

The color BJ cartridge has a printing head equipped with 360 dpi x 136 nozzles through
which the four ink colors are ejected (24 nozzles each for yellow, magenta, and cyan; 64
nozzles for black). The ink cartridge (one for black and one for the other three colors) are
removable and replaceable. The WI-20 black ink tank contains 9 ml of black ink. The
BCI-21 color ink tank contains 5 ml each of yellow, cyan, and magenta ink.
c) BC-22 Photo Color BJ cartridge structure

The photo color BJ cartridge has a printing head equipped with 360 dpi x 136 nozzles
through which the four ink colors are rjectcd (24 nozzles each for yellow, magenta, and
cyan; 64 nozzles for black). The B,J cartridge contains 9 ml of black ink , 5 ml each of
yellow, cyan and magenta ink.
For details on the structure of the Bubble jet head unit structure (Printing
mechanism), INKSAVER (economy) printing, and maintenance jet, see the
FACSlMlLE BASKWNTER SUPPLEMENT 2 (supplied separafely).
REFERENCE
&
Using BC-2lel BC-22e BJ cartridge
b BC-21e and BC-22c B,J cartridges arc improved versions of BC-21 and M-
E
- - 22 cartridges, respectively. ‘They nre designed to be backward compntiblc
NOTE with existing machines which USC the M-21 or RC-22; therefore, they can
be used with this maclline, nlthuugh full use of their new features is not
possible.
2-l a
Black BJ Cartridge Color BJ Cartridge
ellow Nozzles 1 to 24
: Cyan Nozzles 49 to 72
1 Black Nozzles 73 to 136
Photo BJ Cartridge
Figure 2-11 Nozzle Arrangement
Atr Intake Plate
Cartridge Cover
\ h
Ink Sponge
Ink Filter
Cartridge Body
., Aluminum Plate
S i g n a l Connection Potnt
Bubble Jet Head Unit
Figure 2-12 Black BJ Cartridge Structure
2-19
Part 7: Facsimile
Air Intake Plate

Rubber Sheet ^ \
Air Intake Plate
Ink Filter%
Cartridge Body
‘;\i
Aluminum Plate
136 Bubble Jet Nozzle Label
ignal Connection Point
Bubble Jet Head Unit
Figure 2-13 Color BJ Cartridge Structure
Air Intake Plate
/
/ Alumrum Plate
136 Bubble Jet Nozzles
SIgnal Connection Point
Faceplate ’
Bubble Jet Head Un,t
Figure 2-14 Photo BJ Cartridge Structure
2-20
5.2 BJ Head Driver Block Diagram

l 126/136 bit shift resistor
Stores the printing data (HDATA) transferred from the control board at HCLOCK’s timing. I
l 1261136 bit latch

Latches the printing data (HDATA) converted by the 1281136 bit shift resistor
After the BENB (Block enable) 0, 1, and 2 code signals are input, the specified heat timing
signal is output. The heat timing signal is divided into eighth.
l Heater (1 to 126 and I to 136)

The heater generates the bubbles required for the nozzles to eject the ink. The heater heats
the bubble jet nozzles. Heating is executed with the timing signal produced by the block
enable decoder and the even nozzle heat enable (EvenENB), odd nozzle heat enable
(OddENB), and heat enable (HENBO to 3) signals.
l Sub heater
This heater maintains the optimum conditions in the nozzle for ejcctingink
l Temperature control heater

This heater controls the head temperature to stabilize the ink ejecting amount
l Rank resistor
To execute optimum heat control of each BJ cartridge, production-related deviation in
heater characteristics is classified into 13 types which are identified by changing the rank
r&stance. From the printer MPU’s analog port, the printer MI’U detects the different
rank resistance as voltage values and converts them from analog to digital for detection.
The heater’s characteristics are thereby recognized.
l Head temperature sensor

Tcmpernturc changes in the nozzle’s heater are detertcd by the diode to prevent the bubble
jet head from overhcating.
l Cartridge ID
With the ID0 and ID1 combinations, the B.J cnrtridgt? type (color or black or photo) is
recognized.
2-21
Part 1: Facsimile
Figure 2-15 BJ Head Driver Block Diagram (Black BJ Cartridge)
Figure 2-16 I3.J Head Driver Block Diagram (Color BJ Cartridge)
2-22
5.3 Printing Signal

a) Black BJ cartridge drive control
Thr black BJ cartridge driving control is executed by dividing the head’s 128 nozzles into 8
blocks (16 nozzles each). Thcsc blocks are further divided into odd and even blocks (8
nozzles each). The odd blocks eject ink simultaneously, and the even blocks do so as well.
The control signals for the former are the block enable 1, 2, and 3 signals (BENB 1, 2, 3),
and for the latter the signals are the even/odd enable signals (Even/odd ENB).
The heat enable 0 and 1 (HENB 0, I), which are the heater drive control signals for ejecting
the ink, comprise the pre-pulse and main pulse. To constantly achieve optimum ink
ejecting, the internal conditions such as the head’s rank, printer temperature, head
temperature are monitored, and the heater drive pulse width is varied before the pulse is
output. Also, the printing drive signal from the printcr controller is transferred to the BJ
had’s shift resistor according to the IILATCH timing.
The printing drive signal (HDATA) is latched and when the printing control signal and
heater drive control signal are output together, the heater for the applicable nozzles is
driven, and the ink is ejected.
b) Color BJ cartridge drive control

The color B.J cartridge head’s nozzle configuration differs from that of the black BJ
cartridge. (The black has 64 nozzles while the color has 24 nozzles each for Y, M, and C.)
Therefore, the numbcr of nozzles in each control block is different from that of the black BJ
cartridge. Also, since the heaters are driven simultaneously for each color, the heater drive
control signals used are the heat enable (HENB) 0, 1, 2, and 3 signals. Otherwise,
everything clsr is the same as with the black BJ cartridge.
For heat enable, the HENB 0, 1, and 2 signals drive the nozzle heaters for Y, M, and C.
Thr JIENB 3 signal drives the nozzle heater for black ink.
Figure 2-17 Printing Sequence (Black BJ Cartridge/HQ Mode)
2-23
Part 7: Facsimile
Figure 2-18 Printing Signals (HQ Mode)
2-24
Chapter 2: Technical Refereno
6.1 Component Block Diagram
Figure 2-19 Block Diagram
2-25
Part 1: Facsimile
6.2 Circuit Board Components

a) System control section
The system controller is made up of the following components, and controls tbc entire fax
svstcm
a-l) MPU (Micro Processor Unit) (IC 201)

The main functions of lbe NIX’ pPD7043:3GJ-16.3EB MPU are as follows
l 16 bit CPU
l 24 bit address bus
l 8 bit data bus
l DMA control
l Am converter
l Serial intcrfacc
l Software CODEC
l Interrupt control unit
a-2) System controller (IC 401)

The system controller is a gate array for controlling MPIJ peripheral devices. The main
functions of the system controller are as fullows:
l Printer resolution conversion (Ultra-smoothing)
This IC converts facsimile data of horizontal rrsolution of 8 dots/mm and vertical
resolution of 3.86 or 7.7 lines/mm to print data of 360 dpi and 360 dpi, respectively.
l BJ printer interface
8 bit parallel print data sent to tbc Printer controller.

l O P C N T scrinl interface (Contams document sensor and drxumcnt edge scnsm signals)
. DRAIWSRAM controller
Controls DRAM/SRAM rcadhrritc and renewal.
l Scrinl-to-p,arallcl convrrsion
l Ilorizontnl scaling
l Dctcction of document edgr FPIX~L’ and ink detwtion SE~SOL
a-3) RTC (Real Time Clock) IC (IC 203)

RTC4543 is used as the RTC. Thr RTC I(’ is backed up Iw lithium battery, and counts
t h e dntr nnd lime.
2-26
a-4) Main ROM (IC301)

T h i s 8 Mbit ROM conl;lins the control progrnms (e.g. oprrzttion panel, scnnncr end
communications section etc.) for this fax.
a-5) SRAM (IC 302)

This 256 Kbit SRAM is backed up t,y lithium battery. SRAM holds data registered for
system control and communications mnnagcmcnt Information. Also, SRAM stores contnct
sensor LED light-on time dnto.
a-6) DRAM (IC 303, IC 307)

Two 4 Mbit DRAMS sro used ns memory for storing image dRtR, nnd RS an MPU \rork
srca.
b) Communication control section

b-l) Modem IC (IC 701)
A Rockwell R144EFXL PQFP is used BS the modem IC. The MODEM IC carries out G3
modulation conforming to ITU-T standards V,27ter, V.29, V.17 and V.33 on tlonsnlltted
data received from the MPU during transmission During reception, the MODE11 IC
carries out G3 modulation on received signals frown the telephone line, according to the
same standards.
c) Document scanning section

c-l) System controller IC (IC 401)
The system controller IC include image processing function (IJHQ) are ns follows:
l AD conversion
Input signals from the contact sensor aw Am converted.
*Generation of shading data (RGB color & Black and white)
l ABC (Auto Background C~~ntrol)
Sets the slice level fiw each sea” line

* E d g e enhanccnwnt proccs%ng
l Binnryzation prowssing
l Halftone processing
c-2) SRAM (IC 402, IC406)
2-27
Part 1: Facsimile
d) Printer control section (On the PCNT board)

d-l) Printer controller (IC 5)
The main functions of the printer controller are as follows:
l Bi-ccntronics interface
l EEP-ROM control
l DRAM control
l Buffer control
l Print head control
d-2) MPU (IC 1)

l 16 bit CPU
l 24 bit address bus

l 16 bit data bus
l Carriage motor I Line feed motor control
The stepping motor controller outputs the carriage motor’s single- and two-phase exciter
drive signal, and paper feed motor’s two-phase drive signal.
The stepping motor controller switches the carriage motor with the S-step peak current
value for optimum driving. The stepping motor controller outputs the switching control
signal to the carriage motor driver.
l Detection of BJ head temperature
l Detection of printer’s internal temperature.
l Detection of Home position sensor, Paper edge sensor and Pickup roller sensor.
l Cartridge detectinn.
l Ink detection sensor control
d-3) ROM (IC 3)

The 8 Mbit control/CC ROhl cnntains the program and bitmap font data for printer
control.
d-4) DRAM (IC 4)
d-5) EEPROM (IC 8)

Controlled by the printer wntn~llrr, thr 1 Kbit ERPROM iElectrically Erasable and
Programmable ROM) stores vnri”us printer ewluli~tion wttings, and the waste ink amount
discharged to the waste ink absorber.
2-28
6.3 Flow of Image Signals

a) G3 transmission
(1)With the LED as R light source, the image is scanned by t,he rontnct sensor, and
analogue image data sent to the SCNT hoard.
(2)The System controller IC (Internal UIIQ unit) converts analogue image data from the
contact sensor to digital image data.
(3)The system controller IC converts processed image data from srrinl data to parallel data,
and writes them to the DRAM.
(4)The MPU encodes raw data in the DRAM using a soft codec, and rewrites the encoded
data into the DRAM.
(5)The MODEM IC modulates the coded image data.
(6)The modulated data arc then sent from the MODEM IC to the NCU board.
(‘7)The data are returned to the SCNT board and, from there, arc sent to the line for
transmission.
Figuro 2-20 C+R Transmission Image Signal Flow

Part 1: Facsimile
b) G3 Reception
(1) Image signal5 wwi\~d by 1,l. I-2, ~.I.GS I hrough thr hybrid circuit in the NCU, and are
amplified. The modem drmrdul:rtc thc,se images, and writes them to the DRAM.
(2) The MPU dccodcs the dcnir,dul;~t~~ ,,nage data, checks errors, stores them in the DRAM,
encodes the data nnd rcwritw them into the DRAM.
(3)The system contrnllev IC conycrts the decoded data from run-length data to raw data,
and converts 8 dot/mm fax data into 360 dpi resolution converted printer data, and
writes them to the, IIKAI\I.
(4) The system controller IC c~,nrrrts the resolution converted printer data to B,J printer
controller IC. Sit~lultnneousl~. the printer MPU sends motor control signals to the
carriage motor and line f&d muter, ~18 the driver IC.
c) Color copy
(1 )Using the LED as a light SOUI‘CE, lhe image is srnnn~d by the contact sensor, and RGB
analoguc image data is sent to the SCNT hoard.
l2)The System controller IC (Intelnnl UIlQ unit) converts analogue image data from the
contact sensor to RGB digital image data.
(3)Thc system controller IC converts the RGB digital image data from serial data to
parallel data, and writes them to the DRAM.
(4) Th? color image processing IC converts the RGB data on the DRAM into CMYK print
data, then returns it to DRAM storage.
(6)Thc system controller IC converts the CMYK printer data to BJ printer head control
signals, and then sends the signals to the BJ print head, via the BJ controller IC.
Simultaneously, the printer RIPIJ srndv motor control signals to the carriage motor and
lint feed motor via the driver IC
‘art 1: Facsimile
7.1 FAX/TEL Switching

This fax is set to automatically switch between fax and telephone, on the same telephone
line. If the other party is a fax, the fax is received automatically, and if the other party is a
telephone, the alarm in the main unit is rung to alert the user.
7.1 .l Settings
(1) Press the FUNCTIONhutton to select thr FawTcl mode in RX MODE menu.
(2) Srt the “F/T SW ACTION” in RECEIVE (RX) SETUP menu (see the MultiPASS Desktop
Manager for Windows User’s Guide for insfrucfion)
7.1.2 Parameters
Default Setting
Item setting switch range-
RING START TIME 8 sec. User data 0 to 30 sec.
(Pseudo Ring start time)
F/T RING TIME 15 sec. User data 10 to 45 set
(Pseudo Ring time)
Fil SW ACTION RECElVE User data RECEIVE/
(Operation after FAX/TEL switching) DISCONNECT
Pseudo RBT frequency 400 Hz None None (fixed)
Pseudo RBT transmission from CML 4 sec. Service data #3 16 0 to 9 sec.
on time until start (CNG detection time)
Pseudo RBT pattern on time 1000 Ins Service data #3 17 0 to 9990 “IS
Pseudo RBT pattern off time (short) Oms Service data #3 18 0 to 9990 “x3
I’scudo RBT pattern off time (long) 2000 Ins Service data #3 19 0 to 9990 ms
Pseudo RBT transmission level -23 dBm Service data #3 24 -23 to -8 dBm
Pseudo ring frequency 25Hz Service data #2 10 17Hz/25Hz/5OHz
I’scndo ring pattern on time 1000 Ins Srrvice data #3 20 0 to 9990 Ins
I’seudo ring pattern off lime (short) 0 n,s Service data #3 21 0 to 9990 Ins
I’scudo ring pattern off time (long) 2000 lx+ Service data #3 22 0 to 9990 ms
CNG detection level -47 dBm Service data #3 23 -50 to -29 dBm
2-32
7.2 Answering Machine Connection

This connection is for effective use of an answering machine connected to the extension
phone jack. If the other party is a telephone, the answering telephone records the message,
and if the other party is a fax, the fax receives automatically.
7.2.1 Settings
(1) Connect the answering machine to the extension telephone jack, and set the answering
machine to “Answer”.
(2) Press the fax’s FUNCTlON button and select the Am. Machine mode in RX MODE menu.
(3)When putting the fax into reception mode by detecting no-sound on the line, set the
“SILENT DETECT” to “ON”, then set the no-sound time with user data “DURATION”.
(See the MultiPASS Desktop Manager for Windows User’s Guide for instruction)
7.2.2 Parameters
Default Setting Selection
Item Setting Switch Range
SILENT DETECT OFF User data ON/OFF
DURATION 4 sec. User data 1 to 99 sec.
No-sound detection level -50 dBm Service data #3 26 -54 to -30 dBm
Signal detection time 60 sec. Service data #3 25 0 to 999 sec.
2-33
Part 1: Facsimile
8.1 Color Scanning Ability
8.1 .l Contact sensor specifications
Effective reading width

216 mm
Effective number of picture elements (pixels)

2552 pixels
Scanning rate
When color scanning 30-300 dpi: 21 ms /line
301-600 dpi: 33 ms /line
When color copying 360 dpi fixed: 33 ms /line
Pixel density
300 dpi
Data Output
1 annlog output
Rod lens array

Single mw type
2-34
8.1.2 Reading color documents

When scanning a line of a color docummt, thr LED’s are sequentially lit: first Red, then
Green, then Blue. The corresponding image data of the line are then read and stored to
memory. The Red, Green and Blue LED’s are mounted on the white LED board at the right
side of the contact sensor. The light emitted from the LED’s passes through the optical
guide, where it is reflected, gathered. and projected at the document.
During color copying, the SCNT board’s Color Image Processing IC UC 902) uses the a-bit
data stored in memory for each 1X1) color to generate print image data for the colors Cyan,
Magenta, Yellow, and Black ( CMYK data 1. Generation of CMYK data is independent
from the reading contact sensor data. When CMYK data generation is slower than the
reading process, reading is halted until ChIYK data generation is completed.
When using the unit as a color scanner, the Red, Green and Blue data which were scanned
and stored to memory are converted to ~.‘a~~Jlel data and sent to the PC via the Centronics
interface.
8.1.3 Reading black & white documents

When scanning black and white dacumcnts, the Red, Green and Blue LED’s are lit
sequentially for l/3 the duration used foT color scnnning, providing illumination equivalent
to the same duration of white light.
Document feed dlrecton
R G 8.
Figure 2-23 Contact Sensor
2-35
1 .l Consumables
Level Consumable When
User BJ cartridge When “REPLACE CARTRIDGE” is displayed or
(BC-20 / BC-21 / BC-22) when ink has run out.
INK cartridge When using BC-21,and either the “YMC

(BCI-21 Color color” or “Black” ink cartridge has run out.
/ BCI-21 Black)
Service Technician None
Using BC-21e/ BC-22e BJ cartridge

a -_ BC-21e and BC-22e BJ cartridges are improved versions of BC-21 and BC-22
_ : cartridges, respectively. They are designed to be backward compatible with
&
existing machines which use the BC-21 or BC-22; therefore, they can be used
NOTE
with this machine, although full use of their new features is not possible.
1.2 Cleaning
For the cleaning procedure, see 2. HOW TO CLEAN PARTS on page 3-4
Level Location Men

USE% Main unit outer covers When dirtv.
Printer platen When ink adheres to the platen.
Separation roller When document separation performance

deteriorates.
Document feed/eject When document feed/eject performance

roller deteriorates.
Separation guide When document separation performance

deteriorates.
Scanning glass When black vertical stripes

(contact sensor) appear in copied or transmitted images.
White sheet When the color or brightness of the copied or

transmitted image is not normal.
Service Technician None
3-1
Part 7: Facsimile
1.3 Periodic Inspection

NOno
1.4 Periodic Replacement Parts

None
1.5 Adjustment Items

The following adjustments must be made on this fax.
For thr adjustment procedure, see 3. ADJUSTMENT on page 3-6
Item Whefi
CS LED lights-on duration When the SCNT board, or the lithium battery, or the contact
adjustment sensor are replaced. Also, when the color or brightness of the
copy image or transmission image is not normal.
Vertical Alignment When the vertical lines shift during Bi-directional printing.
adjustment
Head gap When the carriage guide frame and the platen installation
positions have been moved, resulting in the head gap
changing.
CS LED automatic lights-on duration adjustment

The lights-on duration data for each color are on the SCNT board. The data
arc also backed up in SFfAM. When power is turned on, the data are checked
by check sum. If the data are incorrect, the lights-on duration is corrected
automatically. If a document is detected, the data cannot be adjusted. The
LCD display reads “CHECK DOCUMENT”. After the document is removed,
the display reads “PRESS START/COPY”. If you press the START/COPY
button, and themachine will readjust the lights-on duration.
3-2
1.6 General Tools

Tool Use
Phillips screwdriver Removing/inserting screws
Flat bladed screwdriver Removing/inserting screws
Precision Phillips screwdriver Removing/inserting screws
Precision flat bladed screwdriver Removing plastic tabs
Tweezers Removing coil spring
Isopropyl alcohol (IPA) Cleaning the cleaning location
Pliers, needle nose Driving retaining ring
1.7 Special Tools

Tool’ _ Use Part No.
Grease (FLOIL G311S) Apply to specified parts TKC-0953
Grease (EM-50L) Apply to specified parts HY9-0007
Grease (IF-20) Apply to specified parts CK-8006
Gap gauge (1.2mm) For head gap adjustment QY9-0016
BJ cartridge (BC-20/BC-21) For head gap adjustment,
Cover opener For opening the upper cover HY9-0021
Cover opener
&I =
-
NOTE
E
-
The Cover opener (round-tip screwdriver) has been set as a special tool, but
any precision screwdriver with a tip dkmeter of 1.5 mm or less would do
instead. If using a substitute, be careful not to scratch any surfaces. See
page 1-46
--.
3-3
Part 1: Facsimile
2.1 Main Unit Outer Covers

Wipe with a dry, soft cloth.
2.2 Separation Roller

Open the operation panel, and wipe with a dry, soft cloth
2.3 Document Feed/Eject Roller

2.4 Separation Guide

2.5 Scanning Glass (Contact Sensor)

Open the operation panel, and wipe with a dry soft cloth.
2.6 White Sheet

Open the operation panel, and wipe with a dry soft cloth
2.7 Printer Platen

Open the Printer cover, and wipe with a cloth moistened with a little water.
If the parts above are very dirty, wipe with a cloth moistened with IPA
alcohol).
A
NOTE
Do not use tissue paper. Dust from the tissue paper causes static electricity.
Precautions when Using IPA

When cleaning with IPA, take care to prevent the IPA from splashing high-
temperature parts. If IPA splashes high-temperature parts, leave for at least
three minutes to allow the IPA to evaporate.
3-4
Document feed roller
Glass window(contact sensor)

i
Document +?Cl roller
Figure 3-1 Cleaning Location
3-5
Part 1: Facsimile
3.1 CS LED Lights-on Duration Adjustment

a) Overview
This adjustment is used to eliminate uneven scanning which can result from variations in
light intensity between individual LED’s, Performing the adjustment will therefore have
an effect on scanned and copied images.
The adjustment value is registered in an SUM IC which has lithium battery back-up and
will not be lost even if power is turned off. However, the SBAM data can become damaged,
for example by battery depletion. In this case, the machine checks the data’s validity the
next time power is turned ON. If the data is invalid, the adjustment is made automatically.
If, at this time, the DES detects a document, the machine sounds an error alarm and
displays the message CHECK DOCUMENT. After the document is removed, the message
PRESS START/COPY is displayed. When the START/COPY key is pressed, the machine
performs the adjustment once again. Because the user is automatically prompted, it is
almost never necessary to perform this adjustment during normal use. However, if the
SCNT board, Contact sensory ass’y, or lithium battery is replaced, be sure to perform this
adjustment. Also, if the color or brightness of scanned or copied images is faulty,
performing this adjustment may correct the problem.
b) Procedure
(1)Check that the operation panel is closed correctly, then perform the adjustment by
following the steps described below.
FUNCTION #I MEMORY CLEAR #5 CALIBRATION
PLEASE WAIT
#5 CALIBRATION
Figure 3-2 CS LED Lights-on Duration Adjustment Operation
(2)The adjustment procedure is finished when the display reads PLEASE WAIT, then
reverts to #5 CALIBRATION.
nl
When contact eeneor malfunction
r E If, immediately after PLEASE WAIT is displayed, an error alarm sounds and
- -
the display now reads PRESS START/COPY, the sensor output is abnormal
NOTE even after changing the LED light s - on duration, and the optimal lights-on
duration cannot be determined. Check all connector cables, and verify that
the LED illumination during the adjustment. If illumination does not occur,
there may be a contact sensor malfunction.
3-6
3.2 Vertical Alignment Correction

a) Overview
Vertical alignment during bi-directional printing can be corrected by adjusting the print
starting position. No tools are required for this adjustment.
b) Printing the test pattern

Follow the procedure below to print out the test pattern.
START/COPY
START/COPY Printing the Test Pattern

1
Figure 3-3 Printing the Test Pattern
The test pattern can be printed only when Black BJ Cartridge (BC-20) and
Color BJ Cartridge (BC-21) are used. Photo Color BJ Cartridge (BC-22) cannot
NOTE be used.
,‘
c) How to read the Test pattern
As shown in Fig. 3-5, the test pattern shows the SHQ, SHQZ (Not used), HQ (normal mode),
HS (economy mode) and uni-direction printing condition from the top. The respectire
vertical lines for HQ and HS can be moved lefl or right on the second row (of three rowsi.
As shown in Fig. 3-6, adjust so that the vertical lines in the middle are correctly aligned.
Uni-directional pmtlng -
Figure 3-4 Test Pattern Sample
3-7
Part 1: Facsimile
tMisalignment Direction : “LEFT’ Misalignment Direction : “RIGHT”*
2 dot 1 dot 0 dot 1 dot 2 dot
IIIII II II II II Ill1 * Printout of 1 st line

lllll II II II II IIII t Printout of 2nd line
Ill// II II II II III1 I’ - Printout of 3rd line
Center
Figure 3-5 Correct Test Pattern

d) Correction procedure
The misaligned vertical lines in the middle, shown in Fig. 3-7, are described below.
(1)Check the correction direction for the 2nd line, and check the dot count. (In the
example, a a-dot correction to the right is necessary.)
(2) Determine the dot count required for the correction.
In SHQ, the dot count is roughly 4.55 times. (E.g., 2 x 4.55 = 9)
In HQ, the dot count is roughly 2.86 times. (E.g., 2 x 2.86 = 6)
In HS, the dot count is 2 times. (E.g., 2 x 2 = 4)
(3) As shown in Fig. 3-8, make the correction for all print mode. (The flowchart shows the
procedure for making a a-dot correction to the right for the all print mode, respectively.
The actual display may look different from the figure.)
(4) After making the correction, print out the test pattern. If there is any misalignment, do
the correction again.
Example: A Z-dot correction on the right is necessary
II/II IIIII Printout of 1st line
--- lllll IllI Printout of 2nd line
/l/II IllI Center

i
Printout of 3rd line
Figure 3-6 Sample Test Pattern with Vertical Misalignment
Jc!nc_
NOTE
5
All registration defaults are 0.
SHQ2 mode is not used in this model.
3-8
FUNCTION m ADJUST START/COPY
START/COPY START/COPY
and select RT (RIGHT) with q
CLR HQ
4 For this example, enter 6 with the numeric

For this example enter 4 with the numeric keypad

1
kwnd select RT (RIGHT) with q

~“d60DEIRTidtGnrlIng. h
For this example, enter 6 with the numeric


h
b+md select RT (RIGHT) with q
START/COPY A PATTERN PRINT
CLR : Color BJ CartrIdge (BC-21)

START/COPY
1
Test pattern output
LF : Left
RT : Right
Figure 3-7 Vertical Line Misalignment Correction Procedure
3-9
Part 1: Facsimile
3.3 Head Gap Adjustment

a) When adjustment is required
If the carriage guide frame fastened to the printer frame is repositioned, the head gap
must be adjusted.
The screws are painted red to prevent them from being loosened.
@II
Only the head gap between the BJ cartridge’s head face and platen needs to be
r = adjusted (to approximately 1.2 mm) to ensure optimum print quality.
- ’ This adjustment is done by moving the carriage guide frame forward or back.
NOTE The head gap differs depending on the position of the paper thickness lever.
To adjust the head gap, move the paper thickness lcvar to the left (for plain
paper printing with a black BJ cartridge) and set the head gap to
approximately 1.2 mm.~~___
Carriage Gufde Frame

\I114
BJ CartrIdge . .._
Head Gap
Figure 3-8 Headgap
3-10
b) Required adjustment tools

TOOI _-Use
Gap gauge (1.2 mm) For head gap measurement
Phillips screwdriver Removing/inserting screws
BJ cartridge (BC-20) For head gap measurement (During the
adjustment, the head’s nozzles will come into
contact with the gap gauge. Therefore, do not
use the customer’s BJ cartridge. Also, since the
BJ cartridge’s weight will have some effect,
always use a fresh BJ cartridge.)
c) Adjustment procedure
c-l) Adjustment preparation
(1) Remove the upper cover. Refer to Ihe Parts Catalog and remove the upper cover.
Disassemble the main unit as shown in Fig. 3-10.
(2) Install a black BJ cartridge (for servicing) into the carriage.
(3) Push in the carriage guide frame as of the arrows and tighten screws A and B lightly.
(4) Move the carriage belt with your fingers to move the carriage to position A (center of
A
platen).
Before making the adjustment, make sure the gap gauge is not deformed ,d
no foreign particles are adhering to it and the platen.__-
, &>. ” /
P,d,B”
Figure 3-9 Adjustment Preparation

3-l 1
Part 1: Facsimile
c-2) Adjustment
(1) Set the paper thickness lever to the right and place the gap gauge at position B.
(2) Move the carriage to position B.
(3) Set the paper thickness lever to the left.
(4) Loosen screw A until the carriage guide frame moves forward under the carriage’s
own weight with screw B as a pivot.
(5) Lightly push the screw A end of the carriage guide frame once or twice and check
that the carriage guide frame moves around screw B as shown by the arrows.
If it does not return to the original position, screw B is too tight. And if it moves on
the screw B end as well, screw B is too loose. Refasten the carriage guide frame
lightly again and repeat the procedure from C- 1) Adjustment preparafion.
(6) Lightly tighten screw A.
(7) Put the paper thickness lever to the right and move the carriage to position A. Then
place the gap gauge at position C.
(8) Move the carriage to position C.
(9) Put the paper thickness lever to the left.
Position B Position C
Figure 3-10 Head Gap Adjustment (1)

3-12
(10) Loosen screw B until the carriage guide frame move8 forward under the carriage’s
own weight around screw A.
(11) Lightly push the screw B end of the carriage guide frame once or twice and check
that the carriage guide frame moves around screw A as shown by the arrows.
If it does not return to its original position, screw A is too tight. And if it moves on
the screw A end a8 well, screw A is too loose. Refasten the carriage guide frame
lightly again and repeat the procedure from C-l) Adjustment preparation.
(12) Lightly tighten acrew B.
(13)Push the paper thickness lever to the right and move the carriage to position A.
Then place the gap gauge at posItIon B.
(14) Repeat steps 2) through 13) twice.
(15) Tighten screw A and B alternately for final tightening.
Do not use your hand to move the carriage. It may cause the carriage guide
frame to shift. To move the carriage, use the carriage belt instead.
On the platen, there is an elevated step and paper guide. If the gap gauge is
Dlaced on either part, an accurate measurement will not be obtained.
d) Adjustment check
After completing the adjustment, execute print test operation and check the image.
Figure 3-11 Head Gap Adjustment (2)
3-13
Part 1: Facsimile
4.1 Troubleshooting Index

For troubleshooting, use the troubleshooting index below to investigate the cause of the
problem and refer to the specified page for countermeasures.
Problem
lGeneral errors Page 3-26.
The unit does not power on. (Evaluation criteria: Look at the unit in question.)
l
The display lwks abnormal. (Evaluation criteria: Check it with the operation panel test.)
l
The keys do not work. (Fxxluation criteria: Check it with the operation panel test.)
l
. No sound from the speaker
l Errors shown on the display (Evaluation criteria: Look at the unit in question.)
. The error message can be checked. Page 3-15.
l The error code can be checked. Page 3-19.
l Printing problem (Evaluation criteria: Test printing Is no good.)

lThe paper is not fed properly. Page 3-27.
The paper feed motor does not run.
The paper is not picked up from the auto sheet feeder.
lThe printing operation is abnormal. Page 3-27.
Nothing is printed.
The carriage motor does not run.
lPrinting quality error Page 3-26.
(Evaluation criteria: Look at the printing result.)
Print is not clear.
Blurred or smudged characters.
Smudges appear on back of printed page.
Irregular print quality.
Print head needs cleaning.
Horizontal white stripes appear on some entirely black parts of the print.
l Scanning problem (Evaluation criteria: Test printing is good, but the copied image is
no good.)
* The document is not fed. Page 3-29.
The document feed motor does not run.
The document slips against the rollers.
The document does not separntc.
Faulty scanner unil’s sensors
l The scanning image is nbnormnl. Page 3-30.
Nothing is printed.
The image hns vertical stripes.
The image has thick vertical stripes.
The helf-tone image contains black dots.
The color or brightness of the scanned image is not normal.
3-14
4.2 Errors Shown on the Display

4.2.1 User error message
Look for the applicable error message and execute the appropriate countermeasures.
:sUx/NO SIGNAL” (#@+#018)

Cause: The receiving fax did not answer within 35 seconds. (Tl timer over)
Solution: Contact the other party and have them check their faxYou can try to
send the document manually. For an overseas call, add pauses to the
registered number.
Cause: The touch tone/rotary pulse setting on your fax is incorrect.
Solution: Set your fax to the setting that matches your telephone line.
Cause: The other party is not using a G3 machine.
Solution: Contact the other party and have them send or receive the
using a G3 machine.
Cause: The other party’s fax is not working.
Solution: Contact the other party and have them check their fax.
Cause: The telephone number you dialed is busy.
Solution: Try sending the document at a later time.
“CHECK DOCUMEtjImRl)_
Cause : Document jam. This is displayed when the document SFIWX detects
paper, but the document edge sensor cannot detect the leading edge of
the document with 15 seconds from the start of the feed operation.
Solution: Clear the document jam.
“CHECK~PA_y%”
Cause: The size of the paper loaded in the paper cassette is different from the
paper size set by the MultiPASS Desktop Manager of Setup menu.
Solution: Set the correct paper size in the “FAX PRINTER SETUP” setting.
‘CHECK PRINTER” (##332-##337,##342, ##345, ##3432nd ##348) -~

Cause: The printer’s internal unit has malfunctioned.
Solution: (1) Remove the jammed paper. (Check the paper end sensor is OFF.)
(2) Press STOP button.
(3) Reinstall the Cartridge.
(4) Turn the pnwer offand on.
(5) Set the service dnta #I SSSW SW01 bit 0 to “1” and check the
service code. Refer to the cnuntermcasnres for that error code.
(##342: Refer to Page 3-24.)
3-15
Part 1: Facsimile
“DAT&~ROR”
Cause: The registration data in the EXAM was destroyed and a checksum error
occurred due to a dead lithium battery or SRAM failure.
Solutions: (1) Press the START/COPY button, and turn the power off and on again.
(2) Replace the lithium battery.
(3) Replace the SCNT board.
“DOC. TOO LONG:(#003)

Cause: The document is longer than 39.4”(1m).
Solution: Use a copy machine to make a reduced copy of the document. Then send
again.
Cause: It took more than 32 minutes to send or copy a document. It took more
than 32 minutes to receive a document.
Solution: Divide the document and send or copy each part separately. Contact the
other party. Have them divide the document and send each part
separately.
“HANG UP PHONE”
Cause: The handset or the extension telephone is off the hook.
Solution: Put the handset or the extension telephone back on the hook.
“PUT IN CARTRIDGE”
Cause: The BJ cartridge is not set.
Solution: Set the BJ cartridge.
Cause: The BJ cartridge is set incorrectly.
Solutlon: Set the BJ cartridge correctly.
“MEMORY FULL” (#037)

Cause: The fax’s memory is full because it has received too many documents.
Solutions: (1)Print out any documents which are stored in memory. Then start
the operation again.
(2)If the memory contains any facsimiles you don’t riced,, delete them.
(3)You cannot receive a fax was scanned with fine graphic images.
Cause: The fax’s memory is full because you tried to send too many pages at
once.
Solutlon: Divide the document and send each part separately.
“‘0 ANSWER”JKJC~)
Cause: The receiving fax machine does not answer.
Solution: Make sure you dialed the correct number. Try again later.
3-16
“CARTRIDGE JAMMEO”.
Printing position correction failed
Cause: Carriage movement prevented by one of the following.
Damaged shaft.
Parts deformed. (Carriage or guide frame)
Insufficient grease.
Countermeasure: Replace the shaft.
Replace the deformed parts.
Apply more grease.
Cause: Bi-directional print displacement correction failed because the
carriage motor is out of step, or some similar reason.
Countermeasure: Replace the carriage motor.
Home position error

Cause: Foreign body in carriage section.
Countermeasure: Open printer cover, and remove foreign body.
Cause: Loose carriage belt.
Countermeasure: Replace carriage belt.
Cause: Guide frame home position detection tabs is damaged or bent parts.
Countermeasure: Replace the damaged or bent parts.
Cause: Carriage motor does not work.
Countermeasure: (1) Switch power OFF/ON.
(2) Replace carriage motor.
Cause: Carriage position cannot be detected. (Home position sensor
breakdown, or BJ controller malfunction)
Countermeasure: (1) Switch power OFF/ON.
(2) Replace carriage cable with one that has a home position sensor
attached.
(3) Replace the PCNT board.
Qn This error message means the same as service error codes ##338 and ##340.
E c When this error occurs in this model, it is not treated as a service error, but as
- - a user error, and the error message is displayed.
NOTE
3-17
Part 1: Facsimile
“NO RX PAPER”21
Cause: The receiving fax machine declares no paper in DIS, or its memory is
full.
Solution: Contact the other party, and ask them to put paper in their machine, or
to clear their fax machine’s memory.
“NO TEL #” (#022)

Cause: The button you pressed has no number registered for One-Touch Speed
Dialing, Coded Speed Dialing, or Group Dialing.
Solution: Print a list of registered numbers and make any corrections needed,
then try again.
“NOT AVAILABLE NOW”

Cause: One-touch or coded speed dial already registered.
Solution: Check the contents of the one-touch OF coded speed dialling registration,
then try again.
“REC. PAPER JAM” (#009)

Cause: Paper jam.
Solution: Clear the paper jam and press the STOP button.
“CHANGE CARTRIDGE” (#052)

Cause: The BJ cartridge has run out of ink.
Solution: Replace the BJ cartridge.
“WA!TsLING”
Cause: The BJ cartridge is hot.
Solution: Wait until the message disappears.
“START AGAIN”
Cause: An error occurred on the phone line or in the system.
Solution: Start the procedure again from the beginning.
“LOAD PAl’LR’(#OOB)
Cause: The fax is out of paper.
Solution: Add more paper to the paper cassette. Make sure the stack is below the
limit mark and press the START/COPY or STOPbutton.
3-18
4.2.2 Error codes

a) Service errw code output
I
When service data #I SSSW SW01 bit 0 is set to “l”, then service error codes are printed
on the activity management reports, reception result reports and error transmission
reports, when communication ends in an error. Also, the following is displayed, when an
error occurs.
TX/RX No. 5001

f 7
t START AGAIN ##lo6 I
Figure 3-12 Service Error Code Display

b) Error code countermeasures
From item c), all the error codes which the unit can display are listed. The separate G3
Facsimile Error Code List (Rev. 1) does not specify the countermeasures for resolvable error
codes. Also refer to this list when an error code appears.
The G3 Facsimile Error Code List (Rev. 1) does not specify countermeasures for all error
codes. The countermeasures that are specified in the G3 Facsimile Error Code List (Rev. 1)
are included here as specific countermeasures for your reference.
l Increase the transmission level

Set service data #2 MENU Parameter No.07 to 0 (dBm).
l Decrease the transmission level
Set service data #2 MENU Parameter No.07 to -15 (dBm).
l Echo measures
Change the following bit switches of service data #l SSSW SWO3.
Bit 4:l Ignore the first DIS signal sent by the other fax machine.
0 Do not ignore the first DIS signal sent by the other fax machine.
Bit 5:l Transmit a tonal signal (1850 or 1650 Hz) when the other fax machine sends a
DIS signal.
0 Do not transmit a tonal signal when the other fax machine sends a DIS signal.
Bit 6:l Transmit a 1850-Hz tonal signal when bit 5 is 1.
0 Transmit a 1650.Hz tonal signal when bit 5 is 1.
Bit 7:l Transmit a tonal signal before sending a CED signal.
0 Do not transmit a tonal signal before sending a CED signal.
3-19
Part 1: Facsimile
l EPT (Echo Protect Tone)

Change service data #I SSSW SW03 bit 1.
Bit 1:l Transmit an echo protect tone.
0 Not transmit an echo protect tone.
l Adjust NL equalizer.
Set service data #2 MENU Parameter No.05 to “ON”.
l Reduce the transmlsslon start speed.
Reduce the transmission speed by changing user data “SYSTEM SETTINGS” ‘7X START
SPEED”.
l Loosen the TCF judgment standard.
Not available for this fax.
l Loosen the RTN transmlsslon conditions.
Change service data #3 NUMERIC Param. Parameter No.02 to 04.
No.02 Percentage of errors in all lines : set close to 99%.
No.03 Number of lines of burst condition : Set close to 99 lines.
No.04 Lines below the burst condition : Set close to 99 times.
l increase the no-sound tlme after CFR reception.
Change service data #I SSSW SW04 bit 4 to “1”.
Bit 4:l Time when the low-speed signal is ignored after sending a CFR signal: 1500 ms
0 Time when the low-speed signal is ignored after sending a CFR signal: 700 ms
3-20
c) ERROR CORD LIST for MultiPASS BOO0

New error codes indicate “new”in this list.
l User error code
No. T_x_or Rx Deflnltlon

#OOl [TX 1 Paper Jam
#003 [TX/Rx1 Copy Page, Communication Time Over
#005 [rx/Axl Initial ID (Tl) Time Over
#009 [Rx 1 Recording Paper Jam or Out of Paper
#Oil [Rx 1 Polling Error
#012 [TX 1 Other party Out of Paper
#016 [Tx=fxl Automatic Dialing Error
#021 [Rx 1 DCN during Polling Rx
#022 [TX 1 Call Failure
#037 [Rx 1 Image Memory Full
#039 [TX 1 Closed Network TX Failure
#052 [Rx 1 Image memory full by no ink error
#995 [TX/Rx1 Memory Communication reservation cancellation
l Service error code

No,- TX or Rx Deflnltly
##loo [TX 1 Excessive Repeat Protocol during Rx
##lOl [TX/Rx1 Modem Speed Different from Other Party
##102 [TX 1 Fall Back Failure during T X
##103 [Rx 1 Fail to Detect EOL for 5 Seconds (15 seconds for CBT) during
RX
##104 [TX I RTN or PIN Received during TX
##lo6 [Rx 1 Fail to Receive Protocol for 6 Seconds when Waiting for
Protocol during Rx
##107 [Rx 1 Fall Back Failure on TX Side during Rx
##109 [TX 1 Receive Signals Other than DIS, DTC, FTT, CFR or CRP
after DCS TX and Exceed the Number of Protocol re-
transmissions during TX
##ill [TX/Ax1 Memory error
##114 [Rx 1 RTN Transmission during Reception
##200 [Rx I Fail to Detect Picture Rx Carrier for 5 Seconds during Rx
##201 [TX/Rx1 DCN received Other than Normal Binary Protocol
##204 [TX 1 Receive DTC without TX Data
##220 i-1 System Error (main program runaway)
##224 [TX/Rx1 Abnormal Protocol during G3 Communication
##226 [TX/Rx1 Stack Pointer Not within RAM Range
##229 [Rx 1 Recording Unit Locked for 1 Minute
##232 [TX I ENCODE Control Unit Malfunction
##237 [Rx 1 DECODE Control Unit Malfunction
##236 [Rx 1 PRINT Control Unit Malfunction
##261 [ml System Error between Modem and SCNT
##280 [TX 1 Excessive Repeat Protocol Command during TX
##281 [TX I Excessive Repeat Protocol Command during TX
##282 [TX I Excessive Repcat Protocol during TX
3-21
Pat-t 1: Facsimile
No. TX or Rx Definlti~
##283 ITX 1 Excessive Repeat Protocol during T X
##284 [TX 1 DCN Reception after TCF Transmission
##285 [TX 1 DCN Reception after EOP Transmission
##286 [TX 1 DCN Reception after EOM Transmission
##287 [TX 1 DCN Reception after MPS Transmission
##288 [TX 1 Receive Signals Other than PIN, PIP, MCF, RTP or RTN
after EOP Transmission
after EOM Transmission
after MPS Transmission
##332 LTx/Rxl Printer control DRAM check error
##333 [TX/Rx1 Printer control ROM check error
##334 WXiRXl Printer control EEPROM check error
##335 [TX/Rx1 Data transmission error between the system control section
and printer control section
##336 [TX/Rx1 BJ head abnormal temperature error
##337 [RX 1 BJ head temperature sensor error
##342 [TX/Rx1 Cleaning absorption waste ink capacity full
##345 ITXmXl BJ cartridge head cleaning error
##346 [TX/Rx1 Inside temperature error
##348 nwRX 1 Ink detection sensor error
##750 [TX 1 Exceed Repeat Protocol Due to Failure to Receive Significant
Signals after Transmitting PPS-NULL during ECM TX
##752 [TX 1 Receive DCN after PPS-NULL Transmission during ECM TX
##753 1TX I Exceed Protocol Retransmission Limit or T5 Time (60
seconds) after PPS-NULL Transmission during ECM TX
##754 [TX I Exceed Retransmit Protocol after PPS-NULL Transmission
during ECM TX
##755 [TX 1 Exceed Protocol Retransmission Limit Due to Failure to
Receive Significant Signals after PPS-MPS Transmission
during ECM TX
##757 TX I Receive DCN after PPS-MPS Transmission during ECM TX
##758 TX 1 Exceed Protocol Retransmission Limit or T5 Time (60
seconds) after PPS-MPS Transmission during ECM TX
##759 TX I Exceed Retransmit Protocol after PPS-MPS Transmission
during ECM TX
##760 TX 1 Exceed Protocol Retransmission Limit Due to Failure to
Receive Significant Signals after PPS-EOM Transmission
during ECM TX
##762 [TX 1 Receive DCN after PPS-EOM Transmission during ECM TX
##763 [TX 1 Exceed Protocol Retransmission Limit or T5 Time (60
seconds) after PPS-MPS Transmission during ECM TX
##764 [TX I Exceed Retransmit Protocol after PPS-EOP Transmission
during ECM TX
3-22
No. TX or Rx_ Definition

##I65 [TX 1 Exceed Protocol Retransmission Limit Due to Failure to
Receive Significant Signals after PPS-EOP Transmission
during ECM TX
##767 [TX I Receive DCN after PPS-EOP Transmission during ECM TX
seconds) after PPS-EOP Transmission during ECM T X
##769 [TX 1 Exceed Retransmit Protocol after PPS-EOP Transmission
during ECM TX
##770 [TX 1 Exceed Repeat Protocol Limit Due to Failure to Receive
Significant Signals after Transmitting EOR-NULL during
ECM TX
##772 [TX I Receive DCN a&r EOR-NULL Transmission during ECM T X
##773 [TX I Exceed Protocol Retransmission Limit or T.5 Time (60
seconds) after EOR-NULL Transmission during ECM TX
##774 [TX 1 Receive ERR after EOR-NULL Transmission during ECM T X
##775 [TX 1 Exceed Protocol Retransmission Limit Due to Failure to
Receive Significant Signals after EOR-MPS Transmission
during ECM TX
##777 [TX 1 Receive DCN after EOR-MPS Transmission during ECM TX
seconds) after EOR-MPS Transmission during ECM TX
##779 [TX 1 Receive ERR after EOR-MPS Transmission during ECM TX
##780 [TX I Exceed Protocol Retransmission Limit Due to Failure to
Receive Significant Signals after EOR-EOM Transmission
during ECM TX.
##782 [TX 1 Receive DCN after EOR-EOM Transmission during ECM TX
seconds) after EOR-EOM Transmission during ECM TX
##784 ITX 1 Receive ERR after EOR-EOM Transmission during ECM TX
##I785 [TX 1 Exceed Protocol Retransmission Limit Due to Failure to
Receive Significant Signals after EOR-EOP Transmission
during ECM TX.
##787 ITX 1 Receive DCN after EOR-EOP Transmission during ECM TX
seconds) after EOR-EOP Transmission during ECM TX
##789 [TX 1 Receive ERR after EOR-EOP Transmission during ECM TX
##790 [Rx I Transmit ERR after EOR-Q Reception during ECM Rx
##791 [TX/RX1 Receive Non-Significant Signals during ECM Mode
Procedures
##792 [Rx 1 Fail to Detect PPS-NULL between Partial Pages during
ECM Rx
##793 IRX I Time Over Due to Failure to Receive Valid Frame during
High Speed Signal Rx upon ECM Rx
##794 [TX 1 Receive All 0 PPR during ECM TX
##795 1 TX/RX 1 Trouble in the decoding processing during communication
3-23
Part 1: Facslmlle
d) New error codes end recovery methods

There is no new error code in this model.
Note, however, the following supplementary information, as the machine requires

different actions than the existing models to correct:
X#342 Cleaning absorption waste ink capr@y&ll

Solution: Unlike errors that trigger the “CHECK PRINTER” message, This error
is programmed so that it cannot be cleared using the STOP button.
Replace the waste ink absorber as follows in the error c~ccurs:
(1) Select 3. INK ASS CAPA under #7 PRINTER in service mode, and the
counter to 0.
(2) When 4.PRINTER RESET appears under #7 PRINTER in response
to step cl), press the START/COPY button and the * button to reset
the printer.
The error will be cleared, and the image stored in memory will
automatically be printed.
(3) Check to make sure that no image exist in memory; then, turn off
the power, remove the appropriate parts, and replace the waste ink
absorber.
,:
3-24
Part 1: Facsimile
4.3 Errors not Shown on the Display

4.3.1 General errors
l The unit does not turn on. (Evaluation criteria: Look at the actual unit.)
(1) Check the power cord connection.
(2) Check the connection between the PCNT board (54) and power supply unit.
(3)Check the connection between the SCNT board (JPCNTl, JPCNTL) and PCNT board
(55, J6)
(4) Check the power supply unit’s fuse (Fl).
(5) Replace the power supply unit.
l The display looks abnormal. (Applicable test mode: Operation panel test)
Nothing is displayed.
(1)Check the connection between the Operation panel unit and SCNT board
(JOPCNTl).
(2) Replace the Operation panel unit.
Part of the LCD panel does not display anything.

(1) Check for LCD problems with the test mode.
(2) Check the connection between the Operation panel unit and SCNT board (JOPCNTl).
(3) Replace the Operation panel unit. (Faulty LCD)
l The keys do not work. (Applicable test mode: Operation panel test)
(1) If the test mode can be used, check for faulty keys.
(2) Check the connection between the Operation panel unit and SCNT board (JOPCNTl).
(3) Replace the Operation panel unit.
l No sound from the speaker

(1) Check the connection of the speaker and PCNT board (JIO).
(2) Replace the speaker.
(3) Replace the I’CNT board.
3-26
4.3.2 Printing problem

l Faulty printing (Evaluation criteria: Test print is no good.)
lThe paper is not fed correctly. (Evaluation criteria: Look at the actual unit.)
The Paper feed motor does not run.
(1) Check the connection from the paper feed motor to the PCNT board (53).
(2) Check the paper feed motor’s resistance. 55 n/l phase is normal. (Fig. 3-13)
(3) Replace the paper feed motor.
The paper Is not plcked up from the auto sheet feeder.

(1) Check parts in the paper feed motor drive switching mechanism for abnormalities.
(2) Make sure that the ASF gear is attached correctly.
(3) Replace pickup roller ass’y.
(4) Replace PCNT board (Faulty PRS or PES).
(5) SCNT board.
l The prlntlng operation is abnormal.

Nothing is printed.
(1)Remove the BJ cartridge and reinstall it.
(2) Execute cleaning five times, and try printing again
(3) Replace the BJ cartridge.
The carriage motor does not run.

.,.
(1) Check the connection from the carriage motor to the PCNT board (52).
(2) Check the carriage motor’s resistance. 9 R/l phase is normal. (Fig. 3-13)
(3) Replace the carriage motor.
Paper feed motor connector Carriage motor connector Document feed

motor connector
To document
Figure 3-13 Paper Feed Motor/Carriage Motor/Document Feed Motor

Connector
3-27
Part 1: Facsimile
l Printing quality error (Evaluation criteria: Check the test print Image’s faults.)
lPrlnt Is not clear
(1)Paper has a correct side for printing. If the print quality is not es clear as you
would like it to be, try turning the paper over and printing on the other side.
l Blurred or smudged characters

(1)If the printed characters are blurred or smudged, make sure you are using the
recommended paper.
l Smudges appear on back of prlnted page

(1) If ink happens to get on the printer’s platen, the back side of the printed page will
have smudge marks. If this occurs, clean the platen by feeding a few sheets of
paper through the printer.
l Irregular prlnt quality

(1) If white streaks appear on the printed page or dots are missing in the printed
output, clean the BJ head. The printer automatically cleans the BJ head when
you follow these steps:
Press the FUVC~/OA! button and select CLEAMVG menu.
l Prlnt head needs cleaning

(1) Paper dust or ink may get clogged in an ink nozzle in the BJ cartridge. Performing
the BJ head cleaning procedure should clear up this problem.
The printer automatically cleans the BJ head when you follow these steps:
Press the FfJNCnON button and select CLEAMVG menu.
l Horizontal white strlpes appear on some entlrely black parts of the print
(1) Carry out nozzle cleaning on the BJ cartridge five times with the cleaning operation,
then visually check the test print for non-discharge of ink from nozzles. (Fig. 3-74)
(2) Remove and reinstall the BJ cartridge.
(3) Replace the BJ cartridge.
(4) Check the connection of the carriage ribbon cable and the PCNT board (Jl).
(5) Replace the carriage ribbon cable.
@@J
Unstable printing Splashed dots
Figure 3-14 Defective Pattern (Sample)
3-28
4.3.3 Scanning problem

l Faulty scsnnlng (Evsluatlon criteria: Test print Is good, but the copied image Is
no good.)
l The document Is not fed.
The document feed motor does not run. (Evaluation crlterla: Check It vlsuslly.)
(1) Check the connection from the document feed motor to the PCNT hoard U9).
(2) Check the document feed motor’s resistance. 37 Nl phase is normal. (Fig. 3-13)
(3) Replace the document feed motor.
The document slips agslnst the rollers. (Evaluation crlterls: Check It visually.
Stretched copy Image.)
(1) See page 3-4 and clean the document reading section.
(2) Replace the reading section’s rollers.
The document does not separate. (Evslustlon crlterla: Check It visually.)

(1) Check whether the reading motor is driving all the rollers. (Check for any damaged
gears or foreign matter stuck inside.)
(2) See page 3-4 and clean the separation roller and separation guide.
(3) Replace the separation roller and separation guide.
Faulty scsnner unit’s sensors (Evaluation crlterls: The placed document or

transported document Is not detected.)
(1) Check for any faulty sensors while executing the copying operation and test mode.
(2) Check the connection from operation panel unit to the SCNT board (JOPCNTl).
(3) Check the connection from operation panel unit (J4,55) to the any sensors.
(4) Replace the faulty sensor (Document sensor ass’y or Document edge sensor ass’y).
(5) Replace operation panel unit.
3-29
Part 1: Facsimile
l The reading image is abnormal. (Evaluation criteria: Check the copy image’s faults.)
Nothing is printed.
(1) Check the connection between the contact sensor and SCNT board (JCSl).
(2) Clean the white sheet.
(2) Replace the contact ~ensx assembly.
The image has vertical stripes.

(1) Clean the contact sensor’s reading glass.
(3) Check the connection between the contact sensor and SCNT board (JCSl)
(4) Replace the contact sensor assembly.
The image has thick vertical stripes.

(3) Make sure the document is not slanted.
(4) Check the connection between the contact sensor and SCNT board (JCSl).
The halftone image contains black dots.

(3) Check the connection between the contact sensor and SCNT board (JCSl)
(4)Adjust the CS LED lights-on duration. See Page 3-6.
The color or brightness of the image is not normal.

(1) Clean the contact sensor’s scanning glass.
(3)Adjust the CS LED lights-on duration. See Page 3-6
3-30
5.1 Hardware Switches

There is no service hardware switch on the Circuit board.
5.2 Service Data Setting

Service data can be checked and changed with items on display menus. The default values of
the SSSW/parameters available in this fax machine are shown in this Chapter, 5.2.3 Service
data setting in this manual. The SSSW/parameters given in the previous product-specific
manual are explained in the G3 Facsimile Sewice Data Handbook. The new switches for this
model are described in this Chapfer, 5.23 Service data setting.
5.2.1 Service data overview

The service data menu items are divided into the following nine blocks
#l SSSW (Service Soft Switch settings)

These setting items are for basic fax service functions such as error management, echo
countermeasures, and communication trouble countermeasures.
#2 MENU (MENU switch settings)

These setting items are for functions required during installation, such as NL equahzer
and transmission levels.
. .hw #3 NUMERIC Param. (NUMERIC parameter settings)

These setting items are for inputting numeric parameters such as the various conditions
for the FAX/TEL switching function.
#4 NCU (NCU settings)

These setting items are for telephone network control functions such as the selection
signal transmission conditions and the detection conditions, for the control signals sent
from the exchange.
#5 TYPE (TYPE setting)

The type setting makes the service data conform to a specific country communicatux~s
standards. There is only one setting item in this block.
#6 GENESIS (UHQ function setting)

These setting items are for scanned image processing such as edge enhancement and
error diffusion processing.
#7 PRINTER (PRINTER function settings)

These setting items are for basic printer wrvice &nctions such as the reception picture
reduction conditions. Also therr is an item fur resetting the printer section without
switching the power off-on.
3-31
Part 1: Facsimile
#8 CLEAR (data inltiallzatlon mode)

Various data are initialized by selecting one of these setting items. There is a setting item
for checking/inputting the total number of pages printed and total number of pages
scanned by this fax.
#9 ROM (ROM management)

ROM data such as the version number and checksum are displayed.
#IO REPORT (Service report output function)

Service report output function.
5.2.2 Service data registration/setting method

Service data can be registered/set by the following operations:
r’ 09/26/97 Fax Only Standby (date and Receive mode display)
(1) User data mode selection

Press the FUNCTION button, and then < button.
I
(2) Service data mode selection
Press them button.
(3) Menu item selection

Select the menu item by pressing the < or > button
Press the START/COPY button.
(4) Data registration

Input the data and press the START/COPY button.
Press the STOP button to return to standby.
Figure 3-15 Service Data Setting Method
3-32
5.2.3 Service data setting

Service d a t a
,o, f-f 20:
Bit 7 6 5 4 3 2 1 0
#l sssw __ SW01 - 0 - 0 0 - 0 0 Error management
imce soft switch se!Ong) SW02 _ - - - - - - 0 Memory clear list output sening
SW03 0 0 0 0 - - 0 - Echo solulion seHlng
SW04 1 0 - 0 0 0 - - Communication trouble
solution senlngs
SW05 _ - - 0 - - - - Standard Iunction (DIS signal)
sening
SW06 - 0 0 1 - 0 - - Scan condition selbngs
SW07 _ - - - - - - - Not used
SW08 _ - - - - - - - Not used
SW09 - - - - - 0 0 0 Communications result display
lunction senings
0 SW10 _ - - - - - - - Not used
50 SW11
SW12
SW1 3
0
_
- 0 0 0 0 1 0
_ _ _ - - - -
Not used
Page timer senlngs
Not used
SW14 _ _ _ _ _ _ _ - Not used
SW15 Not used
SW16 _ _ _ _ _ _ - - Not used
SW17 _ _ _ _ _ _ _ - Not used
SW18 Not used
SW19 _ _ _ _ _ - - - Not used
SW20 _,_----- Copy funcl~on Mngs
SW21 Not used
SW22 _ _ _ _ _ - - - Nol used
SW23 _ _ _ _ _ _ _ - Not used
SW24 Not used
SW25 _ _ _ _ _ _ 0 0 Repod display function senlngs
SW26 00--____ Transmission functlon seHings
SW27 Not used
SW28 _ _ _ _ _ _ - - Not used
SW29 _ _ _ _ _ _ _ - Not used
Not used
Figure 3-16 Service Data (page 1)
A The switches marked “-I’ are not used. Do not change their settings.
3-33
Part 7: Facsimile
01: Not used

02: Not used
03: Not used
04: Not used
05: ON NL equalizer setting
L OFF
T
06: DIAL Line monitor setting
SERVICEMAN
OFF
07: ~ 10 (O-15) Transmission level setting

08: Not used
09: Not used
10:
1 50 Hz
25 Hz
17 Hz
Frequency 01 pseudo ring slgnal
11 : Items 11 to 20: Not used

:?i ’
20:
Figures in boldface indicate the default setting
No. 01 to 04, 08, 09, 11 to 20 are not used. Do not change their settings.
3-34
I
(Numeric parameter seflngs) 1
#3 NUMERIC Param.
Delault Range
31: 0 Not used
32:- 10 (10%) (l-99) RTN signal transmission condition (1)
33:- 15 (15 lines) (2-99) RTN signal transmission condition (2)
)4:- 12 (12 times) (l-99) RTN signal transmission condition (3)
35: 0 Not used
36: 0 Not used
37: 0 Not used
38: 0 Not used
39:p 6 (6 digits) (i-20) The number of digits in telephone number
compared against TSI signal to be matched
for restricted receiving function
lo:- 5500 (55 seconds) (O-9999) Line connection detection time (TO timer)
11: 3500 (35 seconds) (O-9999) Tl Timer (Rx)
12: 0 Not used
13: 1300 (13 seconds) (O-9999) Maximum time to receive oneline 01 image data
14: 0 Not used
15:- 120(1200ms) (O-999) Hooking detection time
16: - 4 (4 seconds) (O-9) Pseudo RBT transmission from CML on time
until start
17:- 100 (1000 ms) (O-999) Pseudo RBT signal pattern: On time
lB:-O(Oms) (O-999) Pseudo RBT signal pattern: Off time (short)
19: - 200 (4000 ms) (O-999) Pseudo RBT signal pattern: Off time (long)
20:- 100 (1000 ms) (O-999) Pseudo ring pattern: On time setting
21:- 0 (Oms) (O-999) Pseudo ring pattern: Off time (short)
22:.- 200 (4000 ms) (O-999) Pseudo ring pattern: Off time (long)
23:-- 7 (O-9) FAXJTEL switching function
signal detection level
2 4 : - 20 (O-20) Pseudo-RBT signal transmission level
25: ~ 60 (600 ms) (O-999) Answering machine connectron (unction
signal detection time
c 26:~ 7 (O-9) Answering machine connection function
no sound detection level
27: 0 Not used
28: 0 Not used
29: 0 Not used
30: 20 Not used
A N o . 0 1 , 0 5 t o OS, 12, 14, a n d 2 7 t o 3 0 a r e n o t u s e d . D o n o t c h a n g e t h e i r

settings
3-35
Part 1: Facsimile
JQn r
_
NOTE
_
k
#3 NUMERIC PARAM. (Numeric parameter settings)
The relationship between the settings and the detection levels is as follows:
Parameter 23
0: -29 dBm 1: -33 dBm 2: -35 dBm 3: -38 dBm 4: -41 dBm
Parameter 24
0: Not used 1: Not used 2: Not used 3: Not used 4: Not used
20: -23 dBm
Parameter 26
0: -30 dBm 1:34.5 dBm 2:-36.5 dBm 3: -40 dBm 4: -42 dBm
5: -46 dBm 6: -48 dBm ‘7: -50 dBm 8: -51 dBm 9: -54 dBm
3-36
TONE/PULSE
DIALTONE
2nd DIAL TONE
BUSY TONE 0
BUSY TONE 1
REORDER TONE
MULTI
AUTO RX
CNG DETECT
SPECIAL
RKEY
PBX DIAL TONE
: PBX BUSY TONE
STANDARD
1I CANADA
W6 GENESIS (UHQ) Bit SW

(Genesis function setilngs) SLICE
7 GAMMA
i
A
X4 NCU (NCU settlngs)
The values of these items are all set to match a specific nation’s
communications standards by the #5 TYPE setting.
#5 TYPE (TYPE settings)

For this machine, STANDARD and CANADA settings are the same.
Therefore, there is no need to change settings for Canada use.
t6 GENESIS (UHQ function settings)

Tampering with this setting may cawe the scanned image quality to
deteriorate.
Do not change these settings.
3-37
Part 1: Facsimile
#7 PRINTER ~ l.SSSW 1
(1Pml,elf”“CtlOn setmgs)
Bit 7 6 5 4 3 2 1 0
SWO, _ - - - - - - - Not used
SW02 _ _ _ _ - - - Not used
SW03 - - - - - - - - Not used
- SW04 _ _ - - - - - - Not used
SW05 - - - - 0 - - - Reduction/cassette
selection settings
SW06 _ _ - - - - o o Reduction settings
t SWO7-10: Not used
SW,, - - - - - - - 1 Copy printing seaing
SW,2 _ _ - - - - 0 0 Report lrame setting
1 SW13-20: Not used
-II S W 2 0
2. Numeric Param 01: 1 8 Maximum drop-out range
1
02: 0 Not used
03: 0 Not used
04: 0 Leading edge margin
05: 7 Trailing edge margin
c>
~12: 6 Printer + FAX automatic
.1 switch-over time in fax reception
?
L;ltm06-11,13-30: Notused
3. INK AES CAPA ~ SUCTION Waste ink capacity checklentry See page 3-42
4. PRINTER RESET Printer section reset function

T ET”=:,‘,*,
5. HEX DUMP MODE Yes=(*) Hexadecimal dump print function
T -No=(#)
See Parl2: Printer
3-38
#aCLEAR ~ TEL Dialling data initialization

(Data ntializatlon mode USERSW User data and service data Ul to #3
stmlgq initialization
SERVICE SW User data and sewice data #l to #3 and
#6 to #7 initialization
N C U #4 NCU sethg data initialization
SERVICE DATA Data on system dump list initialization
REPORT Data on activity report initialization
COUNTER Total number al pages printed/scanned
I ALL All user data, sewice data, activity
management data, and image data
initialization (except COUNTER)
#9 ROM ~ USA-07-02 Version No. and Checksum display

(ROM management) 970828 8200 FFFF
#lo REPORT ~- SELECT [O]---[2] [0] System data list and

(Senice report output function)
(See page 3-59)
I System dump list printing
[i] System data list printing
[Z] System dump list printing
TEST MODE (See page 3-45)
BJ ADJUST
(See pap 3-7)~- xz-~xRU~T CLR SHQ2 (Not used) - LFO-60
CLR SHQ or
CLR HO RT
CLR HS
SHQ2 (Not used) -
SHQ
HO
HS I
If USER SW is sclectcd from #8 CLEAR, the memory management of the used

data is not cleared. If ‘rE1, or S E R V I C E S W i s s e l e c t e d , t h e mcmor~-
management of the user data is cleared.
NOTE
REFERENCE
3-39
Part 1: Facsimile
5.2.4 Explanatlon of service data

a) SSSW (Service Soft Switch settings)
The items registered and set by each of these switches comprise &bit switches. The figure
below shows which numbers are assigned to which bits. Each bit has a value of either 0 or
1.
Figure 3-22 Bit Switch Display

See the chart in the service data shown in this Chapter, 52.3 Service data seffing to see
effective bits and their default values. The meanings (functions) of the bits are not
described in this manual except the new switches added to this model. See the G3
Facsimile Service Data Handbook (supplied separately) for details of the switches.
Below are examples showing how to read bit switch tables.
Bit Function
0 Service error code output Not Output
Error dump list output Not Output
: Not used
Copy function No
: ##300 series service error code Output .
5 Not used
6 Date &Time setting restriction Setting restricted Setting possible
7 User setting restriction Setting possible Setting restricted
Figure 3-23 How to Read Bit Switch Tables
3-40
5.2.5 New SSSWs/parameters added to this model

#l SSSW (service soft switch setting)
SW01 (service soft switch 01: error management)
Sit Function 1 0
0 Service error code output Not output
1 Error dump list output Not output
2 Not used
3 Copy function No Yes
4 ##300 series service error code output Not output
5 Not used
6 Date & Time setting restriction Setting restricted Setting possible
7 Not used
[Sit 41
Even when Bit0 is set to “Not output”, you can select whether or not to output ##300
series Service Error Codes, caused by hardware malfunction.
When “Output” is selected, ##300 series Service Error Codes are displayed and in
reports.
When “Not Output” is selected, no Service Error Codes are displayed.
#3 NUMERIC PARAM (numeric parameter settings)

!!!?L~ Function
_ Selecting range Default setting
10 TO Timer o-9999 5500 (55 second)
11 Tl Timer (Rx) o-9999 3500 (35 second)
13 Maximum time to receive 500-3000 1300 (13 second)
one line of image data
[Parameter 101
The “wait time after transmission of a dialing signal ends until a significant signal is
detected in transmission” was set as Tl timer with parameter 10.
However, ITU-T recommends that it should be set as TO timer, so parameter 10 has
been renamed to TO timer and the dcfwlt time-out time has been changed from 35 to
55 seconds.
The Tl timer for the transmitter (wait time after a CED, V21 flag, or
ANSam significant signal is detected until the next significant signal is
detected) is fixed at 35 seconds.
NOTE
[Parameter Ill
Set the Tl timer for the receiver (wait time after DIS transmission starts until a
significant signal is received).
If frequent errors occur during reception (2 instances) because of line connection
conditions, raise the value of this parameter.
[Parameter 131
Set the maximum time to receive one line of image data when image data is received.
If the other party is R computer fax and the time to receive one line of image data is
long, raise the wlue of this parameter to increase the maximum reception (2 instances)
time.
3-41
Part 1: Facsimile
#7 PRINTER (printer function settings)

1. sssw
SW12 (Switch 12: Report frame setting)
Bit Function 1 0
0 Report frame lines OFF ON
1 Report frame line types Dashed line Solid line
2 Not used
3 Not used
4 Not used
5 Not used
6 Not used
7 Not used
[Bit 0]
Select whether to draw a frame for printing a report or list.
[Bit l]
If a frame is drawn for printing a report or list, either a solid line or a dashed line can
be selected.
2. NUMERIC PARAM.
N o . _ Function Default s e t t i n g
Selecting range
12 PRINTER mode + FAX mode automatic 0- 127 6 ( 60 seconds)
switch-over time in fax reception (126 - 9999: Not used)
[Parameter 121
When the machinc receives a fax in printer mode, it will automatically switch to fax
mode after a specific period of time (as spcciiicd using the paramctcr setting x10 sec.)
for automatic output of the received image -as long as it is not suffering from an error
or is not performing a printer operation. The machine will then switch back to printer
mode after generating the received image.
Specifying “0” to the parameter will disablr the automatic switch-over (it does not
mean 0 sec.)
3. INK ABSORBER CAPA

This switch allows the waste ink capacity stored in the SCNT board to be checked or entered.
[SUCTION]
This allows the waste ink capacity for the ink absorbed during cleaning to be checked
or entered.
When entering the waste ink capacity, us< the numeric buttons to enter a value 0 to
100 (%b).
The ink absorber’s absorption capacity for the waste ink discharged by the
c
F RJ cartridge is set to a certain amount. The waste ink capacity settings
nn- - are stored in the I’CNT board’s EEI’KOM. When r e p l a c i n g t h e P C N T
NOTE board, check the waste ink capacity and enter the waste ink capacity into
the new PCNT board.
The various waste ink capacity can be checked with the SYSTEM DUMP
LIST.
3-42
6.1 User Test Print Functions

User enabled Test print functions are as follow.
6.1.1 Nozzle check

Execute cleaning if this test printing shows each nozzle condition such as no ejection,
unclear or unstable etc. If the printing does not improve even after the cartridge is cleaned
five times, replace the BJ cartridge or the ink cartridge. Press the FUNCTlON button then
select “NOZZLE CHECK”.
Black BJ Cartridge Color/Photo BJ Cartridge

i Printed with the first nozzle. r Printed with the first nozzle.
Printed with the 128th nozzle. A

Printed with the 136th nozzle. 1
r- Missing dots
@@
Unstable pmting Splashed dots
Figure 3-24 Nozzle Check Pattern
3-43
Part 1: Facsimile
6.2 Service Test Functions

The fax functions for testing individual operations, such as below.
See Page 3-39 for details of entering the test mode. To leave the test mode, press the
FUNCTlOA! button, and then > button.
6.2.1 Test mode overview

Test mode can be executed by following the menu items from the display.
a) DRAM tests
Writes data to DRAM image storage areas and reads that data to check operations.
b) CS test
CS test is used to enter the contact sensor’s shading data
c) Print test
Prints nine different patterns within the print area.
d) Modem, NCU tests

The frequency test and the G3 signal transmission and CNG signal and DTMF signals
reception tests.
e) Faculty tests
Test the operation of operation panel and sensor functions.
3-44
6.2.2 Test mode flowchart

TEST MODE ‘*’ indicates that these items
are not used in the field.
[l] D-RAM See Page 3-46
[Z] c s ~
[3] PRINT ~ .-
r [I] CS SHADE ADJUST
& LED TIMER ADJUST
*[Z] CS READ
-*[3] Not used
*[0] VERT LINE

see Page 3-46
*[l] MONO PTN

*[2] CLR PTNI
*[3] CLR PTNP
*[4] Not used
*[5] Not used
*[S] Not used
/
[7j CHECKERS see Page 3-47
*[6] BIAS
*[9] Not used
[4] MODEM NCU -*[I] RELAY 0-5

(21 FREO m See Page 3-49
-*[3] Not used
[4]G3Tx&6 See Page 3-50
-*[5] DTMF TX 0-9*#
[6] TONE Rx See Page 3-51
E[5] AGING TEST
[6] FACULTY TEST -*[I] G3 4600bps TX

*[2] REGISTRATION
[3] SENSOR See Page 3-52
I
*]4] ADF
*[5] Not used
c
-*[6] SPEAKER
I
i [7] OPERATION PANEL See Page 3-54
:*[6] Not used
- [9] LINE l-4 See Page 3-56
&[7] DATA SET
&[6] PRINTER TEST
Figure 3-25 Test Mode
3-45
Part 1: Facsimile
6.2.3 D-RAM tests

Pressing the 1 button from the test mode menu selects the D-RAM tests. D-RAM Test 1
writes data to the entire D-RAM region and reads it out to check that operations are
correct. D-RAM Test 2 just reads data at high speed.
Operating
766K: D-RAM total memory capacity (bytes)
1 :D-RAM 766K
;k : Indicates an address for which write testing is complete.
***. .*** ,: Indicates an address for which read tasting is complete.
Normal end
1 COMPLETE
c 766K 1
Error display
1 WRT= 33CC RD= 3333 1
I I I I
ADR= 2600
Restart by pressing
START/COPY key.
I
Error display
WRT : data written
RD : data read
1 COMPLETE 768K 1
ADR : address
Figure 3-26 D-RAM Test
6.2.4 CS tests
Pressing the 1 button from the test mode menu selects the CS tests. CS SHADE ADJUST is
used to enter the contact sensor’s shading data (pre-scan operation). Also LED TIMER
ADJUST is used to adjust the CS LED lights-on duration.
cm r
L
r
-
-
Performs the same operation as #5 CALIBRATION in SPECIAL MODE.
Details on CS LED lights-on duration adjustment, see 3.1 CS LED lights-on
duration adjusfment on page 3-6.
REFERENCE Tests [Zl and Tests 131 are not used in the field.
3-46
6.2.5 PRINT test

Pressing the 3 button from the test mode menu selects the print test. This test prints
various patterns. For servicing, use the 3-7: CHECKERS pattern (press the 7 button from
the print test menu). The other patterns are not to be used since they are for development
and factory personnel. End this test by pressing the STOP button.
Check the pattern for the following:
Check for any vertical or horizontal white

stripes on the black squares.
Also, check that all the squares have
straight edges on all four sides.
Figure 3-27 Print Test Pattern Check
& c
_
NOTE
=
-z
If the print test is normal, make a copy of a document. If the copy is faulty,
the reading section is faulty.
3-47
Part 1: Facsimile
Figure 3-28 Print Pattern Sample
3-48
6.2.6 Modem and NCU tests

These tests test modem and NCU transmission and reception. The modem tests check
whether signals are sent correctly from the modem by comparing the sound of the signals
from the speaker with the sounds from a normal modem. Also, you check on the display
whether or not the modem correctly detected received tone signals and DTMF signals.
End this test by pressing the STOP button.
Modem test_type Overview

Frequency test The modem sends tone signals from the modular jack
and the speaker.
G3 signal transmission test The modem sends G3 signals from the modular jack
and the speaker.
CNG signal reception tests The modem detects specific frequencies and DTMF
signals received from the modular jack.
a) Frequency test
The frequency test menu is selected by pressing the 2 button from the MODEM NCU test
menu. Signals of the frequencies below are sent from the modem using the modular jack
and the speaker. The frequency can be changed with the numeric buttons.
Numeric button Frequency_

0 Pseudo-RBT
1 462 Hz
2 1100 Hz
3 1300 Hz
4 1500 Hz
5 1650 Hz
6 1850 Hz
7 2100 II2
al r
-
E
-
The pseudo-ringback tone transmission pattern and frequency and the
output levels for each frequency follow the service data transmission level
settings.
N O T E ~~
3-49
Part 1: Facsimile
b) G3 signal transmission test

The G3 signal transmission test menu is selected by pressing the 4 button from the
MODEM NCU test menu. The G3 signals below are sent from the modem using the
modular jack and the speaker. The frequency can be changed with the numeric buttons.
Numeric button +Iequency

0 300 bps
1 2400 bps
2 4800 bps
3 7200 bps
4 9600 bps
5 TC7200 bps
6 TC9600 bps
7 12000 bps
8 14400 bps
The transmission level can be changed with the FUiVCTlCJN button then <
and > button.
NOTE
3-50
c) CNG and DTMF signal reception tests

The CNG and DTMF signal reception test is selected by pressing the 6 button from the
MODEM NCU test menu. In these tests, you can check whether the CNG signals and
DTMF signals received from the modular jack are detected by the modem.
4-6: TONE RX Id\

\a/fematefy
0 OFF NO ENERGY 1 ddispb yed

I V
The CNG is not o oFF The received DTMF “9”
detected. 9
is displayed.
9
The CNG is OON 92 2nd received DTMF “2”
detected. is displayed.
/
8
Detection Level
:
I
: Press the STOP button to end the test
.
Figure 3-29 CNG and DTMF Signal Reception Tests
3-51
Pari 1: Facsimile
6.2.7 Faculty tests

The faculty tests are selected by pressing the 6 button from the test mode menu. These
tests test the following faculties of this fax.
lest type Overviey

sensor tests Test whether the sensors are operating correctly.
Operation panel test Tests whether the button switches on the control panel are
operating correctly.
Line signal reception test Tests whether the NCU board signal senior and frequency
counter are operating correctly.
a) Sensor tests
The sensor test is selected by pressing the 3 button from the faculty test menu. In this
test, you can check the status of each tensor of this fax in item 1 on the display.
You can also check if sensors that use actuators and microswitches are operating correctly
by moving the actuator or microswitch.
The sensor tests cannot be used to test all of the sensors. The following
tensors cannot be tested with the sensor tests:
NOTi Home position sensor, paper edge sensor, and ink detection sensor.
If any of these sensor are faulty, an error message or service error code will
appear to indicate the faulty sensor.
3-52
6-3 : SENSOR
i
Pressing the 1 key.
DIEOClP!lR
1 j 1
D : Document Sensor :O-OFF/i-ON

E : Document Edge Sensor : 0 - OFF I 1 - ON
C : Cartridge : 0 - No Cartridge / 1 - Cartridge Present
P : Pickup Roller Sensor : 0 - OFF / 1 - ON
Figure 3-30 Sensor Tests
3-53
Part 7: Facsimile
b) Operation panel tests

The operation panel test is selected by pressing the 7 button from the faculty test menu.
In this test, check that the display, LED lamps, and buttons on the control panel are
operating correctly.
b-l) Display test

Pressing the S T A R T / C O P Y button from the control panel menu, “H” is displayed 16
characters by 1 line on the display. The next time the START/COPY button is pressed,
all the LCD dots on the display are displayed. Check for any LCD dots in the display
that are not displayed.
b-2) LED lamp test

The LED lamp test is selected by pressing the START/COPY button after the display
test.
When the S T A R T / C O P Y button is pressed, all the lamps on the control panel light.
Check for any LED that does not light during the test.
b-3) Operation button test

The Operation button test is selected by pressing the S T A R T / C O P Y button after the
LED lamp test.
In this test, you press the button corresponding to the displayed character to put it out.
The table giving the correspondence between the characters and the buttons is below.
Character Operation button _~ Character Operglon butte!_

l-# Numeric buttons $ Color-copy-resolution button
& B & W FAX/COPY-resolution button
R Redial/I’ause button F Function button
D Coded dial button C Cartridge button
M Resume button
When all the characters displayed have gone out, the system next starts the one-touch
speed dialing button test. The letters a-f are displayed on the display, corresponding to
one-touch speed dialing buttons 01-06. Each letter displayed on the display goes out
when its corresponding one-touch speed dialing button is pressed.
In this test, check for operation buttons whose corresponding character or letter does not
go out when the button is prcsscd.
3-54
6.7:OPERATION PANEL
Press START/COPY button

+
HHHHHHHHHHHHHHHH H pattern displayed
Press START/COPY button.

+
Press START/COPY button

+
LED TEST All LED lamps light up
Press START/COPY button.

+
123456769*0# When a button is pressed, the

corresponding character goes out
When the entire

+ display has gone out
When a one-touch speed dialing
RD&$FCM key is pressed, the
corresponding letter goes out.
a b c d e f
When the entire display has

gone out.
+
Press the STOP button to end the test
Figure 3-31 Operation Panel
3-55
Part 1: Facsimile
c) Line signal reception test

The line detect test menu is selected by pressing the 9 button from the faculty test menu.
This test checks the operation of the NCU signal sensor and frequency counter. In Menu
1, the CI, status can be detected and in Menu 2 the frequency can be detected at changing
detection levels. In this way, you can check if the NCU board is correctly detecting
signals.
c-l) Test Menu 1

Test Menu 1 is selected by pressing the 1 button from the Line Detect menu. When CI,
is detected from the modular jack, the display changes from OFF to ON and the received
frequency is displayed.
c-2) Test Menu 2

Test Menu 2 is selected by pressing the 2 button from the Line Detect menu. When a
tonal frequency is detected from the modular jack, the display changes from OFF to ON
and the received frequency is displayed. The frequency detection level can be set with
the numeric buttons.
Numeric button Detection level (de!) _

0 -26
1 -30
2 -32
3 -35
4 -38
5 -41
6 -43
7 -El
8 -47
9 -51
c-3) Test Menu 3

Test Menu 3 is selected by pressing the 3 button from the Line Detect menu. When
CNG is detected from the modular jack, the display changes from OFF to ON.
c-4) Test Menu 4

This item is not used. Do not select it
3-56
I
7.1 Report Output Function
7.1 .l User report output functions
The fax can output user reports manually by SPEClAL MODE, or automatically, according
to user data settings.
a) Manual output of reports by SPECIAL MODE (#5 PRINT REPORT)
Report type Operations

SPEED DIAL LIST
One-touch dial list Press FUNC7-ION, 0,
Coded speed dial list then select menu (#3 PRINT REPORT) by < and >
Group dial list button and Press STARVCOPYbutton.
User’s data list (Select report type by < and > and Press START/COPY
button.
Error report (system dump list)
Activity Management Reports
b) Reports output automatically by user data settlngs

Each report written below can be automatically output by specifying “ R E P O R T
SETTINGS” in user data.
Transmission report
Reception report
Activity Management Reports
ROM Version display

The ROM version is printed on the top left hand side of the User’s data list.
Please refer to this when troubleshooting.
NOTE example:
USA--XX / XXX
-L Printer ROM version
MAIN ROM version
3-57
Part 7: Facsimile
c) Reports output automatically

Memory clear list
The fax automatically outputs a memory clear list when the power is turned on after a
power cut.
Figure 3-32 Memory Clear List
TX/RX NO Indicates four digits of the transaction number

MODE Indicates, TRANSMISSION, or MEMORY RX
CONNECTION TEL Number sent from the other party or number dialled
PAGES Number of pages are stored in memory
SET TIME Time when data is stored in memory
START TIME Planned transmission start time (24.hour display)
3-53
7.1.2 Service report output functions

The fax outputs service data setting status, past communications history reports.
a) List of service reports

The fax outputs the service reports shown below.
Report type Operations

1. System data list In the service mode, select the #IO REPORT and the
2. System dump list desired numeric button 0 to 2.
Pressing buttons 1 to 2 outputs the respective service
reports on the left.
When pressing button 0, both are output.
Service activity report If you set bits 0 and 1 of #I SSSW SW01 in the service
(with service error code mode, the service error code and dump list are indicated
and dump list) on the activity report (sending/receiving).
3-59
Part 1: Facsimile
a-1) System data list

This list shows service data #l-#5, #7, #9 setting statuses.
mm Ir
. . . . . . . . . ****.*..n**..*. . . .
,.. .“_ MI Ll” ...
. . . . *.* . . . . . ..***.***** . . . . .
Figure 3-33 System Data List (page 1 - page 4)
3-60
Figure 3-34 System Data List (page 5 - page 6)
“START DATE” records the date when the fax performs its first operation, after
shipment from the factory.
NOTE
3-61
Part 1: Facsimile
a-2) System dump list
...
*********‘**.*************~.
a** STSrn DlYP LIST t**
**t***~*****tf**t***********
Figure 3-35 System Dump List (l/2)
3-62
CLEAR DATE Date on which data was initialized with service data #8 CLEAR,
ALL
RX/TX Total number of pages received/transmissions
DOCIMEM Total number of pages directly/memory transmitted
A4lB4lA3lA5 Total number of pages transmitted and received for each
document size
14400bps-2400bps Total number of pages transmitted and received for each
modem speed
STD/FINE Total number of pages transmitted and received for each mode
MH/MWMMR Total number of pages transmitted and received for each coding
method
GS/MF2/ECM Total number of pages transmitted and received in each mode
PRINT/READ Total number of pages printed/scanned
[Display example]
PRINT = 30*/100** READ = 30*/100**
* Indicates the value input with Service Data #El CLEAR, COUNTER.
** Indicates the value counted since shipment from the factory.
INK ABSORBER CAPACITY: Waste ink absorber’s ink absorption amount

[Display example]
Suction = 10%
These indicate the following:
The suction waste ink absorber’s ink absorption amount is 10%.
#OOO-##750
[Display example] : Total number of occurrences for each error code
##280 1 7 3 0 0
##280 ##Ml ##282
e r r o r s e r r o r s errors
3-63
Part 1: Facsimile
Figure 3-36 System Dump List (2/2)
##IllIll : Service error code

START TIME : Communication start date and time (on 24 hour clock)
OTHER PARTY : Telephone number sent from other party
MAKER CODE : Maker code (For details, see Chapter 4: 4. MAKER CODE on page
4-101
[IO00 1000] Indicates a Canon fax
l- lower
L--
nibble
upper nibble
MACHINE CODE : For future USC
Rx/lx : Received/transmitted protocol signal
bit 1 to bit 56 of received/transmitted DIS, DCS, or DTS
If no service errors have occurred in the past, the above report will not be
3-64
a-3) Service actlvlty report (sending/receiving)
Figure 3-37 Service Error T X Report
TX/RX NO : Indicates four digits of the transaction number

CONNECTION TEL : N u m b e r s e n t f r o m t h e o t h e r p a r t y o r n u m b e r dialled
(OTHER PARTY) (lower 20 digits)
CONNECTION ID : ID sent from the other party, if the other party is a Canon fax
START TIME : Communication start date and time (on 24.hour display)
USAGE TIME : Communication time (in minutes and seconds)
PAGES : Number of pages for which transmission wss complete
(For details, see User’s guide)
RESULT : “NG” display with number of pages for which transmission was
fault, and service error code
MAKER CODE : Maker code (For details, see Chapter 4: 4. MAKER CODE on
page 4- 70)
[I 000 IOOO] Indicates a Canon fax
L
lower n i b b l e
I - - upper nibble
MACHINE CODE : For future use
RX/TX : Received/transmitted protocol signal
3-65
Pati 1: Facsimile
Figure 3-38 Service Error Activity Report (receiving)
TX/RX NO : Indicates four digits of the transaction number

CONNECTION TEL : Number sent from the other party or number dialled
(OTHER PARTY) (lower 20 digits)
CONNECTION ID : ID sent from the other party, if the other party is a Canon fax
START TIME : Communication start time (on 24.hour display)
USAGE TIME : Communication time (in minutes and seconds)
PAGES : Number of pages for which receiving was complete
(For details, see User’s guide)
RESULT : “NG” display with number of pages for which
receiving was fault, and service error code
MAKER CODE : Maker code (For details, see Chapfer 4: 4. MAKER CODE on
page 4- 1 a
Indicates a Canon fax
[‘O,, 1°POl ;zr;tA;
MACHINE CODE : For future use

RX/TX : Received/transmitted protocol signal
3-66
I
Refer to “C/RCU/TD/AGFIAM”(supplied separately) for details of the connector signals.
8.2 Connector Name and Signal Descripfions on following page, contains a brief description of
the input/output signals.
Refer to this description when carrying out troubleshooting.
8.1 Wiring Diagram
\_,
Paper feed
mote,
Figure 3-39 Wiring Diagram
3-67
Part 1: Facsimile
8.2 Connector Name and Signal Descriptions

SCNT board
Connector name Connected to %ptlon
JOPCNTl Operation panel unit Connects to Operation panel unit. Performs
keyinput data exchange and LCD data exchange.
This also includes document sensor and document
edge sensor signals.
JCNTRl Host (PC) Centronics connector for parallel connection to host.
JCSl contact 8ensor Connects between scanning section and contact
sensor. Its purpose is to drive voltage for the
contact sensor, and to receive image signals.
JNCUl NCU board (Jl) Conducts data exchange of data signals with NCU
board, after modulation by the MODEM IC, and
before demodulation. Also transmits control signals
for the relays.
JPCNTl PCNT board (55) See PCNT board (J5).
JPCNTB PCNT board (J6) See PCNT board (J6).
JUSl NCU board (53) See NCU board (53).
JTELl Extension telephone Connects to Extension telephone.
JLINE 1 Telephone line Connects to Telephone line.
NCU board
Connector name Connected to RescrIption
Jl SCNT board (JNCUl) See SCNT board (JNCUl)
52 Shield plate Earthing connector
53 SCNT board (JUSl) Performs data exchanges between SCNT board of
suitable signal levels for the telephone line.
54 N.C Reserved
PCNT board
Connector_name Connected to Description
Jl BJ cartridge and Connector for BJ cartridge and Home position sensor.
Home position sensor In addition to exchange of print data and BJ head
temperature detection signals, also includes BJ
cartridge detection and type identification signals.
52 Carriage motor Supplies drive voltage for the carriage motor.
53 Line feed motor Supplies drive voltage for the line feed motor.
54 Power supply unit Input connector for DC voltage converted by the
PSU. +5V and +24V voltages are supplied.
55 SCNT boanl uPCNT1) Supplies +5V voltage for the SCNT board and
Centronics interface signal.
J6 SCNTb0arduPCNT2) Supplies +24V voltage for the SCNT board and
receives control signals for the document feed motor
and printer control signal.
58 Ink detection sensor Receives detection signals from the ink detection
sensor.
J9 Document feed motor Provides drive voltage for the document feed motor.
JlO Speaker Connects to speaker.
3-68
Chapter 4: Appendix
This machine has been designed for user installation. Therefore, this manual
contains only an outline description of the procedures. For details of the
installation, see the USER’S GUIDE.
REFERENCE
1.1 Setting up
l Choosing a Location for Your MultiPASS
l Do you have everything?
Check that nothing is missing when the unit is unpacked.
l Removing shipping materials
Peel off all strips of tape from the unit. Don’t forget to remove the protective sheet from the
separation roller, in the scanner section.
l Assembling your MultiPASS
Install the accessories, Sending Document support, Document support for scanned
documents, Output tray extension, etc.
l Making connections
Connect the Telephone line, Extension phone or Answering machine, Parallel cable (for
PC).
l Powering up
Connect the power cord and check that power is supplied.

l Installing the BJ cartridge
Unseal the BJ cartridge, and load it into the machine. The instructions for this operation
arc written on the printer cover.
l Loading paper
Set paper in the auto sheet feeder, in SELECT PAPER SIZE under FAX PRINTER SETUP.
set the size of paper that is to be used.
l Setting the TEL LINE TYPE
Choose the setting the matcht~d the type of line Iwing used.
l Entering user information
Enter user information, such as DATE & TIME, UNIT TELEPHONE #, UNIT NAME <‘IV.
1.2 Checking Operations

l Copy operation
Make a copy, and check that tbc operation IS normal.
l Communication test
A
4-1
Part 1: Facsimile
&-
This product differs from previous MultiPASS products in that-it assumes that
z E many of the user operable setting items can he set by connecting to a PC, and
- - using the MultiPASS Desktop Manager Setup menu. This means that, in order
NOTE to make these alterations when performing service, you will need a MultiPASS
Desktop Manager enabled environment.
2.1 USER DATA FLOW (by Operation Panel)

Only itams that can he programmed by operation panel, without using the PC, are listed.
1LPress the FUNCTION button 1
1, USER SETTINGS ~~
1
-DATE &TIME -~
UNITTELEPHONE # (Up to 20 digits)
UNIT NAME (Up to 24 characters)
TEL LINE TYPE -~ TOUCH TONE
1 ROTARY PULSE
COLOR COPY MEDIA ~- PLAIN PAPER
HIGH. RES. PAPER
2. RX MODE - FAXiTEL MODE
MANUAL MODE
FAX ONLY MODE
ANS. MACHINE MODE
3. FILE PRIN-l
(Prints documents stored in the fax’s memory.)
4. ROLLER CLEANING
(After using HR-IO1 paper, use the cleaning sheet to clean the paper feed roller.)
5. HEAD CLEANING
(Cleans the BJ cartridge’s print head.)
6. NOZZLE CHECK
(Prints a test pattern to check whether the BJ cartridge is functroning normally.)
Figure 4-1 User Menu Settings (l/6)
4-2
Chapter 4: Appendix
2.2 USER DATA FLOW (by MultiPASS Desktop Manager)

Items that the user can progrnmmcd using the MultiPASS Desktop Manager me listed. For
details, see the MultiPASS Desktop Manager for Windows User’ Guide.
DATA REGISTRATION
1. SPEED DIALSETUP T 1. l-TOUCH SPD DIAL-
2. CODED SPD DIAL

__J
3. GROUP DIAL
l.TELEPHONE NUMBER
Figure 4-2 User Menu Settings (2/S)
4-3
Part 1: Facsimile
2. USER SETTINGS PI
l.DATE&TIME *$
2. UNITTELEPHONE # *3
3. UNIT NAME *3
4. TEL LINE TYPE *3 1 z;;;;;;;sE
*2
5. COLOR COPY MEDIA - PLAIN PAPER
1 HIGH. RES. PAPER
6. TX TERMINAL ID*’ -~ 1. Trl POSITION OUTSIDE IMAGE
1 INSIDE IMAGE
7 SCANNING CONTRAS1 STANDARD
DARKER
LIGHTER
8. OFFHOOK ALARM ON
L OFF
9. VOLUME CONTROL 1. LINEVOLUME VOLMIN

VOL MID
] VOL MAX
OFF
2 CALLING VOLUME VOL MIN
VOL MID
- VOLMAX
3. KEYPADVOLUME VOL MIN
IV O L M I D
VOL MAX
O F F
4 ALARM VOLUME VOLMIN
VOL MID
10 RX CALL LEVEL*3 , STANDARD VOL MAX
HIGH OFF
q:i The TXTERMINAL ID is permanently displayed. Also. the TELEPHONE #

MARK is “FAX” only.
:F2 This itenl IS entered with key operation only.
*3 These Items can be entered even with key operation.
Figure 4-s User Menu Settings (36)
4-4
Chapter 4: Appendix
3. REPORT SETTINGS*;
- i.TX REPORT PRINT ERROR ONLY - REPORTWITHTX IMAGE ON

i OFF
OUTPUT YES - REPORT WITH TX IMAGE - O N
OUTPUT NO L
OFF
2. RX REPORT PRINT ERROR ONLY
OUTPUT YES
I OUTPUT NO
ON
L OFF
2. MID PAUSE SET - OPSEC (Oi-15SEC)
3.AUTO REDIAL ON REDIALTIMES ~~~ 02TIMES (Ol-lOTIMES)
T OFF REDIAL INTERVAL ~ 02MIN (02-99MIN)
F- TX ERROR RESEND 1~ ;:I
1 RESEND TX FROM ALL PAGES

ERROR & IST PG
t ERROR PAGE
-~ 4.AUTO START TX ON
T OFF
*4 The ACTIVITY REPORT is permanently set to AUTO PRINT.

The ACTIVITY REPORT cannot be separated into TX and RX output.
*5 ERASE FAILED TX is permanently ON. Which means that images from
failed transmissions will be erased.
Figure 4-4 User Menu Settings (4/6)
4-5
Part 1: Facsimile
*6
I ! 5. RECEIVE (RX) SETUP :
l.ECMRX
L OFF
ON
2. FAX/TEL AUTO SW FAX/TEL AUTO SW
RING STARTTIME ~ OBSEC (OO-30SEC)

~~~ OISSEC (OlO-045SEC)
F/T SWITCH ACTION RECEIVE
TDISCONNECT
3. DRPD D R P D 1. NORMAL RING ; TEL

: F A X
J FAWTEL AUTO SW ;
2, DOUBLE RlNG .
3. SHORT - SHORT - LONG
4. SHORT - LONG - SHORT
5. OTHER RING TYPE
4. FAX INCOMING RING ON ~ RING COUNT OZTIMES (Oi-99TIMES)

I OFF
5. SILENT DETECT ON DURATION 04SEC (Oi-99SEC)
I_ OFF
6.REMOTE RX O N REMOTE RX ID 25 (01-99)
1 OFF
7. MEMORY RX ON
T OFF
*6 MAN/AUTO SWITCH is permanently O F F .
Figure 4-5 User Menu Settings (~36)
4-6
Chapter 4: Appendix
6. FAX PRINTER SETUP 7’

t I
1. SELECT PAPER SIZE LTR

LGL
t A4
It 2.AUTO RX REDUCTION ON
1 OFF
~- SELECT REDUCE DIR VERTICAL ONLY
7- HORIZ &VERTICAL
T- ON
L 3. INK SAVER
OFF
~~ 7. SYSTEM SETTINGS
I 1. DATE FORMAT MMIDDNY

DDiMM ‘YY
I ‘YY MMiDD
2. DISPLAY LANGUAGE E N G L I S H
FRENCH
1 SPANISH
14400bps
9600bps
7200bps
I 4800bps
L 4. RX START SPEED
:i:7 Using the BC-2O/BC-21 BJ cartridge, fax reception images and reports can
be printed and copied. When using the BC-22 cartridge, “INSTALL BC-21/20”
is displayed, the error alarm sounds, and printing is disabled
Figure 4-6 User Menu Settings (616)
4-7
Part 1: Facsimile
2.3 SPECIAL MODE FLOW (by Operation Panel)
SPECIAL MODE
The User’s Guide does not contain any mention of the SPEClAL MOEJE. This
mode is to allow user complaints to be handled by giving instructions over the
NOTE telephone, without using service mode. The functions of this mode arc as
follows.
T
#2 LINE TEST LINE DISCONNECT
LINE CONNECT
/
#3 PRINT REPORT ACTIVITY REPORT
SPEED DIAL LIST
USER’S DATA LIST
ERROR REPORT (SYSTEM DUMP LIST)
#4 DOS PRINTING ON
1 OFF
L #5 CALIBRATION
Figure 4-7 Special Mode Settings
#l MEMORY CLEAR
SERVICE DATA --f User data and service data #l to #4 and #6 to #7 initiuln:~tion.
IMAGE MEMORT -_) Image data initialimtion
ALL CLEAR + All user data, service data, activity management data, and im;~gc data
initialization (except COUNTER)
#2 LINE TEST
Line connection test with keys 0 and 1.
Press 1 -_) Line conncct (CIVIL relay set ON and H relay set OFF)
Press 0 + Lirw disconnrct (CML 1~1ny set OFF and H relay set ONI
#3 PRINT REPORT
ACTIVITY REPORT -* Prints Activity report
SPEED DIAL LIST + Prints One-touch dial list, Coded spwd d1a1 Ilht. (:n~up dial iiqt in
ordw.
USER’S DATA LIST -f Prints IJscr’s data list
ERROR REPORT + I’~lnts System dump list
4-8
Chapter 4: Appendix
#4 DOS PRINTING
Set the DOS emulation mode to printer mode
Returns to normal mode when OFF.
#5 CALIBRATION
Performs the same operation as CS LED ON-time duration in TEST MODE.
For details, see page 3-6.
Part 1: Facsimile
The l-byte maker code displayed on the error dump list corresponds to the list of makers
shown on the following page.
-
For a sample of a dump list containing maker code,, see pages 3-64 - 3-66
T
INDEX
INDEX B,J cartridge container l l l l l l l l l l l-19

l-37
#
#1 SSSW (Service soft switch settings)
. . . . . . . . . . . . . . . . ..*********3.31 Broadcast transmission l l l l l l l l l l 1-8
#l MEMORY CLEAR (Special mode)
. . . . . . . . . . . . . . . ..***********4_8 C
#2 MENU (MENU switch settings) CALIBRATION (Special mode) l l l 04-S
. . . . . . . . . . . . . . . . ..*********3_31 Capping*****~******~*******O2-14
#2 LINE TEST (Special mode) l l l l l 4-8 Carriage .................***2_12
#3 NUMERIC param (NUMERIC Carriagemotor ***************l-25
parameter settings) l l l l l l l l l l l -3-3 1 2-12
#3 PRINT REPORT (Special mode) 04-8 2-25
#4 NCLJ (NCU settings) l *.******3-31 3-27
#4 DOS PRINTING (Special mode) 04-8 3-67
#5 TYPE (TYPE setting) l l l l l l l l 3-31 Carriage ribbon cable l l l l l l l l l l l l-44
#5 CALIBRATION (Special mode) l ~4-8 Cleaning ..................**1_34
#6 GENESIS (UHQ function 2-14
settings) l *~*~~*****~**~~****3.3~ Color copy •**~m.~~~~~**~*~~~~~l.7
#7 PRINTER (printer function 2-31
setting) •*m*m~~~~~*******o**~3.31 2-35
#8 CLEAR (data initialization mode) Color image procissing IC l ******2-25
. . . . . . . . . . . . . . . . . . . . . . . . . ..3_32 2-27
#9 ROM (ROM management) l l ***X32 2-31
#lO REPORT (Service report output 2-35
filnction) •~*~~***~~**~**~~~~*3_~j2 Color scanning ability l l l l l l ****2-27
2-31
A 2-34
ADFc~~p,acityOO**o..*****~O***~]-:~ 2-35
Adjust,mrntitems l ***********=*.Ti-2 (:~)mmunications specifications ****l-2
A~~cJcnr*~~~*~*~*.....~.*.~~~]_~:; c’onlponont block diagram l ******2-25
:I-,3’) (‘otltnct se~lsor*~************~**1-3
Answering machine connection l l l l 1 -S 2-4
2-3”.I 2-6
Autodialing •OO**.......*.OO.O]_~ 2-25
Automatic document feeder (ADF) l l l-3 2-26
2-3 2-34
Automatic sheet feeder (ASF) l l l l l l-5 3-l
2-l; 3-4
(:orc>,.,jpencr •~.~b9~~~..~.~...1.46
3-3
(‘IJ,~ . . . . . . . . . . . . . . . ..00.0.~2.25
2-26
(::; I,El) lights-on duration adjustment
,,“““* . . . . . . . . . . l *******.***1_4g
1-52
3-G
Part 1: Facsimile
2-32
G
CT3 reception image signal flow l l l 2-30
G3 signal transmission test l l l l l 03-50
G3 transmission image signal flow l 2-29
General specifications l l l l l l l l l l l 1-2
High temperature parts l l l l l l l l l 1-23

Home position sensor* l l l l l l l l l l l 2-2
2-12
2-25
3-17
3-67
INDEX
I’rintingrange*oo*oooo*o**oooo*l_(i
PRINT REPORT (Special mode) l l *4-S
ROM version display l l l l l l l l l l l 3-59
S
Scanner section l *******a*******2-3
Scanner specifications l l l l l l l l l l l l-3
Scanning problem l l l l l l l l l l l l 03-29
Scallningrange l *****e*e*******1.4
YCNTboard***..*..*~**~**...1_23
l-45
1-62
2-2
“-25
3-67
S~~~~vicedata***************O*.3_33
Scwice error codes*****.*.*..*=:3-19
+, . . . . . . . . . . . . . . . .:q_,i.
Sl”nl~oI . . . . . . . . . . . . . . . . . . . . . ‘_2:,
3-26
Sl’l~CIALMODE~~~.~.~.~~....._~-fi
Spur . . . . . . . . . . . . . . . . . l **.*.1_J4
“-7
SRAbI . . . . . . . . . . . . . . . . . . . . . . 1.49
“-27
T
‘[‘est ,,,ode . . . . . . . . . . . . . . . . . . . :1_44
‘l’l.:\11slllissioll level (ATT)****=--*:‘,-19
:;-:i I
3
Part 1: Facsimile
Vertical alignment Correction l l *l l 3-7

Built-in BJ color printer design

The build-in printer works the same as the Bubble jet Full-color printer. This space-saving
design occupies a minimum of desk space and makes it easy to work with the facsimile.
Convenient paper handling

The printer is equipped with an automatic sheet feeder that holds up to 100 sheets of
A4/B5/LTR/LEGAL size Plain paper.
Printing is also possible on Coated paper, Transparency, Envelope, Back print film, Glossy
paper, High gross film, Fabric sheet.
Excellent prlnt quality

The high-performance print head of the ink cartridge offers 720 x 360 dots per inch (dpi) for
high resolution graphics.
Automatic printer ON/OFF

When you print data using the MultiPASS Server & MultiPASS printer driver under
Windows, the printer mode changes automatically and returns to fax mode after printing.
(The printer is turned on and off by means of softwar@.)
2..
l-l
Part 2: Printer
2.1 Basic Specifications

Type
Serial dot matrix on-demand thermal ink jet printer
Auto sheet feeder capacity

Plain paper Max. 10 mm (approx. 100 pages)
Envelopes 10 envelopes (commercial, number 10 or european DL-size)
Transparencies 50 sheets
Back print film 10 sheets
Print control mode

Canon extended mode
(Canon extended mode shall be selected when the MultiPASS printer driver is used.)
Printing speed
BC-20 (Black printing) up to 5 pages per minute (1500 characters per page)
BC-21 (Black printing) up to 2 pages per minute.
BC-21 (Color) approx. 0.3-0.8 pages per minute.
Print direction
Uni-directional
(Print direction automatically changes according to optimum printing directional control.)
Maximum print width

8.2”
Paper feed method

Automatic sheer feed and manual feed
1-2
Paper size
LETTEWLEGAWA4IBS
Envelope commercial, number 10 (4.1” x 9.5”)
Envelope european DL-size (8.66” x 4.33”)
Paper type
Plain paper
Coated paper
Transparency (Canon transparency film CF-102)
Envelope (Commercial number 10 or DL-size)
BPF (Canon back print film BF-102)
High gross film (Canon High gross film HG-101)
Glossy paper (Canon glossy paper GP-201)
Fabric sheet (Canon Fabric sheet FS-101)
T-Shirt transfers (Canon T-Shirt transfers TR-101)
1-3
Part 2: Printer
Printing range
Plan paper and Special media
w x L=Mn. 7 17 x 1012 inch(162 X 257 mm)

Max. 6.5 X 14.0 inch(216 X 356 mm)
t Feed dIrection
1
B a = (Plain paper, etc.) e = 0.61 incW20.5 mm
0.12 inchi3.0 mm
t- y;;;;;qt ;?I
b =0.27 inch I = 0.61 inchI20.5 mm

7mm
L c = (A4,
0.13 inch/3 4 mm
b%tk% mm
t
m: Recommended printing area
: Printable area
(contains recomended printmg area)
WxL= (COM#iO)
9 46 X 4.17 inch(241 X 106 mm)
(W
6 66 X 4.33 inch(220 X 110 mm)
“j- +
a= 0.12 inchi3.0 mm
t Feed d,rect,on
b= 0 26 Inch” mm
c= 0.27 lnchl6.4 mm
d=
\%%izl 4 mm
w
0 41 ,nch,lO 4 mm
e= 0 61 inchI20.5 mm
f= 0 61 inchi20.5 mm
Figure l-l Printing Range
1-4
2.2 Interface Specifications

The parallel interface sends 8 bits (one byte) of data at one time and is transistor-transistar-
logic (TTL) compatible.
Interface type
IEEE P1284/Bi-directional parallel
Data transmlsslon
B-bit parallel interface (IBM PC or compatible)
Synchronizing signal
STROBE signal from the computer
Handshake
BUSY/ACKNLG
Interface connectors
Printer side Amphenol 57-40360 or equivalent
Cable side Amphenol 57.30360 or equivalent
Recommended interface cable

Type Twisted-pair shielded cable
Material AWG No.28 or larger
Length Up to 6.56 feet (2.0 m)
Signal voltage levels

Low level 0.0 v to +0.4 v
High level +2.4 V to +5.0 V
1-5
Part 2: Printer
Signal circuit
Input circuit Output circuit
gyiw
47OpF (-ACKNLG)
r:
+ 5v t5V
(s”sv, &
+ 5”
T
+ 5v
v
(-INIT)
+ 5v
Figure 1-2 Signal Circuits
1-6
Connector signals
The following table lists the signals and input/output status of the pin assignments used for
I
parallel communication
T T
Pin No Signal l/O P In No. Signal l/O
1 -STROBE Input 19 -ISTROBE -RET*1
2 DATA1 Input 20 DATA1 -RET
10 -ACKNLG 3utput 28 -ACKNLG -RET
11 BUSY 3utput 29 BUSY -RET
12 P.E. 3utput 30 P.E. -RET
13 SELECT 3utput 31 -1NIT Input
14 AUTO FEED XT*2 Input 32 -ERROR output
15 No Connection 33 GND
16 GND 34 No Connection
17 GND 35 +5.ov*3 output
18 +5v*4 output 36 -SLCT IN*2 Input
*I. All -RETs are connected to GND

**. These signals are valid only in Epson LQ mode.
*3. This signal is connected to +5.OV via 3.3kn resistor
*4, The level is raised to +5V at 390R resistor.
Signal descriptions
-STROBE
When the printer receives a low -STROBE pulse of width greater than 0.5~~ from the
computer, it reads the data from the interface and makes the BUSY line high.
DATA
These signals are the 8 bits of parallel data from the computer. A high level indicates a
logical 1; a low level, a logical 0. The printer reads the DATA lines when a -STROBE
pulse is received.
-ACKNLG
The ACKNLG pulse tells the computer that the printer has read the data from the
previous -STROBE pulse. An -ACKNLG pulse is also generated when the printer is
powered on, or at the completion of printer initialization by an -1NIT signal requested
from the computer.
1-7
Part 2: Printer
BUSY
When the printer makes BUSY high, it cannot receive data. The BUSY line goes high in
response to a -STROBE pulse. This line remains high until the data are read. BUSY is
also high under the following conditions:
l The receive buffer is full of data.
*The printer receives an -1NIT signal.

*A printer error condition, such as out-of-paper, occurs.
P.E. (Paper End)

The printer sets P. E. high when it is out of paper or when a paper jam occurs. P. E.
remains high until the operator loads paper and presses the /RESUME button.
SELECT
When the printer is ready, it sets the SELECT line high. The SELECT line goes low
when:
*An error condition, such as out-of-paper, occurs.
*The printer receives the Printer Deselect command. It ignores all incoming data except
DCl, which returns the printer to a selected state.
-AUTO FEED XT
If this signal is low when the printer is initializing, the printer automatically feeds the
paper one line when it receives a carriage return (CR) control code. This signal is valid
only in Epson LQ mode.
-INIT
-1NIT from the system resets the printer to its initial power-on state. The BUSY line goes
high, and any received data are printed. When -1NIT goes low, the printer resets itself to
the power-on default state.
-ERROR
The printer sets the ERROR line low if it detects an error, such as an out-of-paper
condition.
-SLCT IN
When this signal is high at initializing the printer, the DC1 and DC3 control codes are
valid; otherwise, they are invalid. This signal is valid only in Epson LQ mode.
1-8
Timing chart
The parallel interface transfers data in one direction only: from computer to printer. The
data path is 8 bits wide. The printer and the computer synchronize data transfer with the
interface signals, -STROBE, -ACKNLG, and BUSY.
When the computer is ready to send a byte of data to the printer, it puts the byte of data on
the data lines (DATA 1 through DATA 8). Then the computer sends a -STROBE pulse to
the printer. The printer responds with a BUSY signal.
When the printer receives the data, it pulses the -ACKNLG line. This signals the computer
that the printer has read the byte of data into the printer memory If the printer buffer is
not full and it can receive more data, it removes the BUSY signal.
The timing charts that follow illustrate the data and handshake lines during the transfer of
one data byte from the computer. DATA 1 through DATA 8 and the -STROBE line are
driven by the computer; the -ACKNLG line is driven by the printer.
Epson LQ mode 05 s 05 s 05 s
Mb MI6 MI{
M--r
l--l--l
Apprax30 1,s Approx30 1,s
Figure 1-3 Interface Timing
1-9
Part 2: Printer
3.1 Interface Connector
81.DIRECTIONAL /
PARALLEL PORT
Figure 1-4 Interface Connector
l-10
3.2 Printer Operation Panel
See Part 1: Facsimile, Chapter 1: Genera/ Description, for details.
REFERENCE
l-1 1
Part 2: Printer
4.1 Personnel Hazards

c -
I k For details on danger to personnel, see Part 1: Facsimile, Chapfer 1: 5SAFETY &
0 PRECAUTIONS.
REFERENCE ~
4.2 General Cautions

4.2.1 Connecting the interface cable
a) Electrostatic discharge
To protect the interface circuit from electrostatic discharge damage when connecting the
interface cable, never touch the parallel interface connector terminals.
b) Rush current
To protect the interface circuit from rush current damage when connecting or
disconnecting the interface cable, make sure that the computer power is off and the fax
outlet is pulled out to turn the power off.
4.2.2 Data lost when power cord is pulled out

When the power cord is pulled out, following data will be lost:
l Downloaded font image in the DRAM.
*Current print data in the DRAM (receive/print buffer).

l Current printer settings by application software.
4.2.3 Data reset

When this fax is reset by service data #8 CLEAR, the BJ printer settings will be changed to
the default settings
For detailed information about service data #8 CLEAR, see Part 1: Facsimile,
Chapter 3: 5.2 Service Data Setting on page 3-32.
REFERENCE
1-12
While in the printer mode, some operations are restricted as follows:
‘I_e_s No Operation
d Memory Fax Reception
(/ Regular Fax Reception (Document printed)
(/* Memory Fax Transmission
/ FAX/TEL Switching
/ Extension Telephone Communication (Connected to external jack)
/ Answering Machine (Connected to external jack)
* Memory TX in the printer mode cannot be set. Call operations for preset memory TX are
carried out even in the printer mode.
Memory TX : Redial standby for memory transmission.
1-13
2.1 Outline
In the facsimile mode, the printer part prints the received image from the facsimile circuit as
described in Part 1. In the printer mode, the printer part prints the character and image
data from the computer via the centronics type &bit parallel interface.
Figure 2-1 Printer Outline
2-1
Part 2: Printer
2.2 Mechanical Overview
0 5
s
L
- For details on mechanical overview of printer mechanism, see Part I: Facsimile,
Chapter 2: Technica/ Reference.
REFERENCE -
2-2
2.3 Data Flow

1) Interface
Character codes, control codes, and image data conforming to the printer’s character table
are sent to the interface from the computer. The data are received when the printer is in
on-line standby, or when the carriage changes directions during printing.
2) Input buffer
Data received from the interface are stored in the printer DRAM’s built in input (reception)
buffer
3) Data analysis and printer buffer

The MPU analysis the data stored in the input buffer, and printing image data for each
nozzle of the BJ cartridge are stored in the printer DRAM’s built-in print buffer.
If there are character data, the ControVCG ROM font image data are stored in the print
buffer. Control codes are used for switching print modes, etc. The image data are already
formatted for each nozzle of the BJ cartridge, and are stored as is in the print buffer.
4) Printing
When control codes with a CRLF, etc, print start function are processed, and the print
buffer becomes full, the image data stored in the printer buffer are sent to the BJ cartridge
and printed out.
Character “BJ”
Image ‘w
Character Code: “B” = [ 42 Hex.
Character Code: “J” = [ 4A 1 Hex
Control Code: ESC * an> a> cd> (Select Image Graphics Mode)
= I 1 B I Hex. I2A I Hex <“I>. a>. cd> 1
image Data,= ’ ~’ ” ’ i
\,
Input Buffer
Y(DRAM)
Figure 2-2 Data Flow (image)
2-3
Part 2: Printer
2.4 Printing
The printer prints the fonts horizontally, and feeds the paper vertically
The printing design of the fonts are written into the font ROM*, and is usually made up of
360 dpi; 48 nozzles x 36 dots x 2 lines. Nozzles 49 to 60 and 113 to 124 are for spacing to next
line, and for IBM block graphic character printing. Nozzles 61 to 64 and 125 to 128 are not
used in printer mode*‘..
The default character pitch in the horizontal direction is 10 cpi (characters per inch). The
default line feed pitch in the vertical direction is l/6 inch line feed (6 lpi).
*As Microsoft Windows@ or Windows 958 creates the font image data in the computer, and
then transmits them, the font image data in the ControVCG ROM cannot be used.
**Because there is no larger than l/6 inch line feeding in the printer mode. In the facsimile
mode, all 12%nozzles are used for printing.
HO mode, lOcpi, 116” line feed,

Character “A”
Fig-m-c 2-3 Character Printing

2-4
2.5 Circuit Overview

2.5.1 Printer circuit
This printer circuit is the same as the circuit for the facsimile printer. This section explains I
the operations of the circuit in printer mode.
Carriage
Pickup roller
s?nsor
DRAM 4M bit !
Figure 2-4 Printer Circuit Block Diagram
2-5
Part 2: Printer
a) MPU (ICI)
Printer controller (IC5) is controlled by the ControVCG ROM (IC3) program to control
printer mode operations.
b) ControllCG ROM (IC3)

Besides the printer hardware control program and font image data, the following data are
stored in the Control/CC ROM.
l Emulation software
This is the control program for the printer, which can emulate either IBM Proprinter
X24E, or EPSON LQ-2550.
l Font image data
The 360 dpi character dusign data for each of the BJ cartridge nozzles.
When the printer is emulating IBM Proprinter X24E, the character designs from
Character Set 1, 2, All Characters Chart, Code Page; 437(USA)/ 850 (Multilingual)/ 852
(East Europe)/ 855 (Cyrillic)/ 857 (Turkish)/ 860 (Portuguese)/ 863 (Canadian French)/
864 (Arabic)/ 865 (Norway)/ 869 (Greek) can be selected. When the printer is emulating
EPSON LQ-2550, the EPSON Italics Character Set, EPSON Graphics Set can be
selected, and the language chosen from the International Character Set.
l Mask patterns in fine mode
c) Printer controller (IC5)

The main functions of the system controller as follows:
l Interface controller
The centronics interface controller receives 8.bit parallel data sent from the computer in
synchronization with the data strobe pulse by BUSY / -ACK handshaking It controls
other interface signals. The data received from the interface are stored in the receive
buffer in DRAM, and is analyzed by the MPU. If the printer initialize signal -1NIT is
input to the printer controller and MPU fram the interface, the printer controller
outputs the BUSY status immediately, and the MPU prints printing data stored in the
print buffer, then initializes th? printer.
l Buffer controller
The buffer controller automatically writes received data into the receive buffer in
DRAM, controls the remaining data in the receive buffer, reads data from the receive
buffer, and clears data after rending.
d) DRAM (IC4)
Besides the printer hardware contrul data storage area, the DRAM comprises the
following;
. Input buffer
Reception data from the intrrf,rcr are stored momentarily. The data are then analyzed
by the MPU, and then erased to make ro”m for the next data.
l Printer buffer
Two lines of BJ cartridge print data are stored. After being printed out, the data are
then erased to make room for tbc next data.
l Download buffer
When emulating the IBM Proprinter X24E, besides the data stored in the ROM, font
image data arc transferred frown the computer and stored.
2-6
2.6 720 dpi Printing/Smoothing Feature

2.6.1 Canon extension mode
In the Canon extension mode, the printer driver creates 720 dpi data for the horizontal axis
and sends it to the printer, resulting in high-quality printing.
With a black BJ cartridge installed, the printer driver smooth& the printed character’s
edges at 720 dpi along the horizontal’axis. The 720 dpi data for the horizontal axis is sent
to the printer and the edges are smoothed at a high resolution.
When a color BJ cartridge is installed, the multi-value data of the picture elements
processed by the printer driver for color correction, etc., is assigned three values (no
printing, single-dot printing, two-dot printing) for the picture elements. In the case of two-
dot printing, the second dot is printed in the 720 dpi position. As a result, the degree of
gradation is high in the printing.
2.6.2 Emulation mode

When a black BJ cartridge is installed for printing, the printed character’s edges can be
smoothed at a high resolution of 720 dpi along the horizontal axis. Dots along the
character’s edges are added or deleted for smoothing the edge. Along the horizontal axis,
dots are also overlapped by a half-dot space. This eliminates jaggies and increases the
equivalent horizontal resolution at twice.
This smoothing feature greatly improves low-resolution, 180 dpi characters. However, it
does not give noticeable improvement to True Type fonts and illustrations.
Note that with a color BJ cartridge installed, the emulation mode’s smoothing feature
cannot be used.
i/720 inch
4k
Add D o ts
, Delete Dot
l/360 inch l/360 inch
Figure 2-5 720 dpi Printing/Smoothing Feature
2-7
Part 2: Printer
2.7 Printing Modes

2.7.1 Printing mode
Depending on the cartridge installed, the medium, the printing mode, the resolution, the
print data, etc., the printer varies the carriage movement, bubble jet head driving
frequency, etc., to attain high-quality printing without any bleeding or shifting in the
printout.
When the 720 dpi printing/smoothing feature is used, the carriage feed pitch is set to l/720
inch. Although this slows down the carriage speed, the bubble jet head drive frequency (ink
ejection frequency) is increased so that the overall printing throughput decreases.
During color printing at a single pass, the different colors printed at the same time overlap,
often causing the colors to run. By printing with three passes, color bleeding is less prone
to occur since the color printed immediately before is stable by the time the next color is
printed over it.
When print data is processed internally by the printer, the data is recognized and the
number of ink nozzles to be used by the black ink is changed automatically.
For color printing with Color-HQ2, at 720 dpi, processing is executed in such a way to
prevent the color and black inks from running at their mutual borders and to prevent white
mist.
This processing is executed as follows:
During internal processing by the printer, the borders where the color and black inks meet
are identified. Cyan and black ink are mixed in the printed black portion to suit the state
of the distance and density of the black and color dots.
The printing method for the respective printing modes are listed below.
2.7.2 Photoprint mode

Photoprint mode can be used to obtain high level gradation print quality when using the
Photo BJ cartridge. These cartridges contain a light density ink which achieves B high
level of gradation by printing several times over the same dot.
The printer driver divides the pixel data into a maximum of 4-values (not printed, print 1
dot, print 2 dots and print 3 dots) enabling each pixel to be printed in up to 4 gradations.
The printer therefore makes three passes using a maximum of 400% more ink than usual.
It is therefore necessary to use the exclusive print driver when printing with the Photo BJ
cartridge.
The exclusive printer driver outputs multiple print data to the printer when photoprinting.
If for some reason, a standard color BJ cartridge is installed and used for photoprinting,
everything printed will be doubled in size in the carriage direction.
On the other hand, if color printing is performed with a Photo BJ cartridge, not only will
printed images appear light, the user will be notified of a mis-match as images will be
printed in half their normal size.
2-a
Table 2-1 Printing Modes and Heating Method

With a Black BJ Cartridge
I_
Carriage
Printing Mode Number of Nozzles Heat Frequency [“I
Movemen&
Bk-HQ 1 pass 128 nozzles 651KHz [6.51KHz (13.02KHz)l
Bk-Fine1 4 passes 32 nozzles 6.51KHz 16.51KHz (13.02KHz)l
Bk-Fine2 4 passes 32 nozzles 6.51KHz 16.51KHz (13.02KHz)l
Bk-Fine-Cloth 4 passes 32 nozzles 6.51KHz 1651KHz (13.02KHz)l
Color-HQl 1 pass 123 nozzles 651KHz [6.51KHz (13.02KHz)l
ColwHQ2 1 pass 128 nozzles 6.51KHz [6.51KHz (13.02KHz)l
Color-Fine1 4 passes 32 nozzles 6.51KHz [6.51KHz (13.02KHz)l
Color-Fine2 4 passes 32 nozzles 6.51KHz 16.51KHz (13.02KHz)l
t1
Color-HS 1 pass 128 nozzles 9.19KHz
With a Color BJ Cartridge
Prlntlng Mode j Number of Nozzles Heat Frequency [“I
Bk-HQ 1 pass 64 nozzles for black 6.51KHz [6.51KHz (13.02KHz)l

Bk-Fine1 4 passes 16 nozzles for black 6.51KHz [6.51KHz (13.02KHzJl
Bk-Fine2 4 passes 32 nozzles 6.51KHz [6.51KHz (13.02KHz)l
Bk-HS 1 pass 64 nozzles for black 9.19KHz
Color-HQ1 1 pass Switches automatically 6.51KHz [4.88KHz (9.76KHz)l
between 24 or 64 nozzles
Color-HQ2 1 pass Switches automatically 6.51KHz [4.88KHz (9.76KHzil
I )etween 24, or 64 nozzles*:
Color-Fine1 3 passes 8 nozzles 6.51KHz 16.51KHz (13.02KHz)l
Color-Fine2 3 passes 8 nozzles 6.51KHz [6.51KHz (13.02KHzll
Color-HS 1 pass Switches automatically 9.19KH.T
With a Photo BJ Cartridge
Printing Mode ~1x Number of Nozzles Heat Frequency [“I
Bk-HQ 1 pass 64 nozzles for black 6.61KHz [6.51KHz (13.02KHz11

Bk-Fine1 4 passes 16 nozzles for black 6.5lKHz [5.21KHz (10.42KHz)l
Bk-Fine2 4 passes 32 nozzles 6.51KHz 15.21KHz (10.42KHz~1
Bk-HS 1 pass 64 nozzles for black 9.19KHz
Color-HQl 1 pass Switches automatically 6.51KHz 14.88KHz (9.76KHz)l
Color-HQ2 1 pass Switches automatically 6.51KHz [4.88KHz (9.76KHzll
between 24, or 64 nozzles*2
Color-Fine1 3 passes 8 nozzles 6.51KHz I6.21KHz (10.42KHz~l
Color-Fine2 3 passes 8 nozzles 6.51KHz [5.21KHz (10.42KHz~l
Color-HS 1 pass Switches automatically 9.19KHz
“1 [ 1: Carriage speed (heat frequency) for 720 dpi printing/smoothing.

“2 When the print resolution is 720 dpi, processing to prevent colors running at the borders 1s
not cxccutcd.
2-9
Part 2: Prlnter
2.8 Optimum Printing Direction Control

To prevent vertical misalignment of the printed characters, etc., when printing data is
printed continuously in the direction of the paper feeding direction, printing is executed with
the carriage moving from only one direction.
However, when the printing in the paper feeding direction is not continuous, since vertical
misalignment is not so noticeable the printing direction is alternated so that printing is also
executed from the opposite carriage direction. This improves the throughput.
If four or mcwe successive null rasters are detected in the lower (in the direction of paper
ejection) 64 nozzles (24 nozzles with a color BJ cartridge) for the printing data in the printer
buffer during single-pass printing, printing is executed up to the null raster. From the null
raster onward, the printing is executed from the opposite carriage direction. From the next
raster onward, the printing is executed from the same carriage direction until the direction
changes again.
2.9 Ink Smear Control

Immediately after the printed sheet is ejected from the printer, the ink dries naturally on the
Paper output tray. If the next printed sheet is ejected before the ink dries on the preceding
sheet on the Paper output tray, the ink may be smeared when the sheet slides over the
preceding one. To prevent this, a wait is applied during the printing so that the sheet is
ejected with a delay, giving more time for the ink on the preceding sheet to dry.
When a black BJ cartridge is used (whose printing speed is faster) and high duty printing is
completed, the printer automatically detects the printing position of the high duty printing
and the time elapsed from which the printing starts.
It is not need to execute ink smear control when a color BJ cartridge is used.
2-l 0
2.10 Bi-Centronics Interface

The Bi-Centronics interface is supported to maintain upward compatibility with the
conventional Centronics interface and implement bi-directional communication.
MultiPASS C3000 supports three interface modes: Compatibility, Nibble and ECP modes
which conform to IEEE-P1284 D2.00 Sep. 10, 1993.
2.10.1 Functions
a) Centronlcs uni-dlrectional Interface (Compatibility mode)
If the facsimile ia used as a printer for an MS-DOS application, select #4 DOS PRINTING
menu so that the facsimile switches to the printer mode and the Centronics interface is
available for u&directional printing.
By default, it works with IBM Proprinter X24E (BJ mode) compatible machines, but can
be configured to work with Epson LB-2550 compatible machines, by BJ Setup Utility
program.
b) Bi-Centronics Interface (Nibble mode)
If the printer mode is off, the Bi-Centronics interface is selected and the functions
mentioned below can be used with the MultiPASS Desktop manager software under MS-
Windows or Windows 95.
(1) Sending
Data from the computer can be sent by facsimile.
(2) Recelvlng
Received facsimile data can be sent to the computer.
(3) Scanning
Documents can be scanned into the computer.
(4) Telephone dialing
Telephone dialing from the computer.
(5) Prlnting
Data from the computer can be printed by facsimile.
If printing is performed under MS-Windows@ or Windows 95@, set #4 DOS PRIIiTING
menu to OFF.
The facsimile is switched to the printer mode and printing is started by sending
commands from the printer driver instead of using the #4 DOS PRINTING. The printer
mode is canceled after printing.
When the “PRINTER MODE” is displayed, the user cannot carry out some
g
L operations (such as registration, manual transmission and reception).
a- - When operating from an MS-Windows@ or Windows 958 application. if #4
NOTE DOS PRINTING is ON, a warning flashes on screen, every few seconds.
2-11
Part 2: Printer
2.10.2 Structure
a) Centronics uni-directional interface (Compatibility mode)
See Part2 Prinfer, Chapter 1: 2.2 lntehce Specificafions on page I-5.
b) Bi-Centronics Interface (Nibble mode)
In Nibble mode, the host computer sends data to the facsimile using the E-bit data line as
used for the Centronics interface. However, the facsimile transfers data to the host
computer using the four status signal lines by dividing &bit data into 4 bits and sending
them.
b-l) Pin Assignment

The following table lists the signals and input/output status of the pin assignments used
for parallel communication
NO. Signal I/O NO. Signal
1 (STROBE) IN 19 STROBE-RET
HOSTCLK
2 (DATA 1) IN/OUT 20 DATA 1 -RET
3 (DATA 2) IN/OUT 21 DATA 2.RET
4 (DATA 3) IN/OUT 22 DATA 3-RET
7 (DATA 6) IN/OUT 25 DATA B-RET
8 (DATA 7) IN/OUT 26 DATA 7.RET
9 (DATA 8) IN/OUT 27 DATA E-RET
10 (ACKNLG) OUT 28 ACKNLG-RET
PTRCLK
11 :BUSY) PTRBUSY OUT 29 BUSY-RET
12 (P.E.) OUT 30 PAPER END-RET
ACKDATAREQ
13 (SELECT) xflog OUT 31 INIT IN
14 (AUTO FEED XT’) 32 ERROR OUT
HOST BUSY DATA AVAILABLE
15 I10 CONNECTION 33 GND
16 GND 34 NO CONNECTION
17 GND 35 +5 OV’ OUT
16 PERIPHERAL 36 SELECT IN’
LOGIC HIGH”
IA11 RI?Ts RW connccled tr: ND.
2Thcsc signals are valid only in Epson LQ printer control mode.
3Thc level is raised to +5.OV at 3.3kIl register.
4The lrvel is raisd to +W at 3900 register.
2-12
b-2) Data transfer from the facsimile to the host computer In Nibble mode
Data is transferred by the following steps.
The host computer sets HostBusy to low to indicate that it is ready to receive data (0).
The facsimile sets the low-order nibble of the byte (0 to 3 bits) to four lines: nDataAvai1,
Xflag, AckDataReq, and PtrBusy. (These lines are the reverse channel data lines.)(Q).
The facsimile sets PtrClk to low (01, and the host computer receives data (0 to 3 bits).
The host computer sets HostBusy to high to notify the facsimile that the computer has
received data (@).
The facsimile sets PtrClk to high to end the data (0 to 3 bits) transfer (6).
The host computer sets HostBusy to low to receive the data (4 to ‘7 bits) (8).
4 to 7 bits data transfer is carried out as same as 0 to 3 bits transfer and 1 bite transfer
completes (Q’ - a).
If the next byte can be transferred, the facsimile sets nDataAvail to low (an), and PtrClk to
High to responds to host’s receipt (0’).
A&kDataReq
P
(PError)
\
HOSIBUSY
H
(nAutoFd)
PtrClk
(nAck)
PtrBusy
(BUSY)
nDataAvail
P
(nFault)
Xflag P
(Select)
_
P : Peripheral (Facsimile)
H Host 0 0 0 @ 0 0 (2 0’ @I 0 0
k Data Transfer Phase

4
Figure 2-6 Nibble Mode Facsimile to Host Data Transfer
Some types of host computers USC a mode other than the Bi-Centronics
intcrfacr Nibble mode as dc~fault. In this case, the host computer must be
set to Nibble mode. Check the bost computer specifications and change the
NOTE print mode if necessnry. Tile Nibble mode is specified in the IEEE-P1284
standard, but it may be called difliewntly STD, IJni-Direction, Compatible,
AT, etc. For some computers.
2-13
Part 2: Printer
c) Bi-Centronics Interface (ECP mode)

If the host computer supports ECP mode, your MultiPASS unit transfers data in ECP
mode. If the host computer does not support ECP mode, your MultiPASS unit transfers
data in Compatibility mode and Nibhle mode. ECP mode must be set for some host
computers. ECP stands for Extended Compatibility Port. Data can be transferred at high
speed in ECP mode. In this mode, data can be transferred more quickly than in Nibble
mode because E-bit data lines are used bi-directionally without changing the mode.
Optionally, data can be compressed and transferred.
2-14
See Part 1: Facsimile, Chapter 3: Maintenance & Service, for details.
REFERENCE
3-1
Part 2: Printer
This section contains information to help you solve printer problems. A problem may have one
or a combination of CFIUSS, including a malfunction in your computer, software, the printer
cable, or the printer. Many printing problems are related to how your software interacts with
the printer.
If your printer is not operating properly, try the suggestions in this section.
Also, you should see Part 1: Facsimile, Chapfar 3: 4. TROUBLESHOOTING, for

details.
REFERENCE
4.1 Errors Shown on the Display

4.1 .l User error message
See Part 7: Facsimile, Chapter 3: 4.21 User error message for details.
REFERENCE
4.1.2 Error codes
See Paril: Facsimile, Chapter 3: 4.22 Error codes for details.
REFERENCE
3-2
4.2 Errors not Shown on the Display
See Part 1: Facsimile, Chapter 3: 4.3 Errors not Shown on the LCD in the general
symptom/cure chart.
REFERENCE
a) Operational problems
Printer doesnot print
If the printer is turned on, but it still does not print, there is a problem either with the
printer or its communication with your computer. Follow these steps to determine the
problem:
Solutions: (1) Check the interface cable connection. Make sure you have connected the
correct interface cable to your computer, and that the connections are
secure.
(2)Make sure that paper is loaded properly from the auto sheet feeder.
(3) Run one of the test prints described in Part 7: Facsimile, Chapter 3: 6. TEST
FUNCTIONS. If this prints, the problem is in the communication between
the printer and your computer.
(4)Make sure that the computer is set up correctly for your printer (Printer
driver and output interface port).
(5) Print a screen dump from your computer. If it still does not print, there is a
problem with your software, or your interface port.
b) Paper pickup/eject error

Paper is not plckedyp_fFm the auto sheet feeder__
Solutions: (1) Check whether the recommended paper is in use.
(2) If the problem is not cleared, make sure the display indicates “PRINTER
MODE”, and then press the RESUME button.
(3) If the paper is loaded, make sure that the computer is set up correctly for
your printer. (Printer driver and output interface port)
If the printer cannot load paper, see Part 1: Facsimile, Chapter 3: 4.
TROUBLESHOOTING.
paper does not eject afler printing

Solutlons: Most software applications tell the printer to eject the paper after printing,
however, some do not. If the printer does not automatically eject a sheet of
paper after printing, press the RESUME button to eject the paper.
3-3
Part 2: Printer
c) Print quality problems

If your print quality is not what you expect it to be, check the following list for your problem
and a possible remedy or locate the problem in the sections below.
PriFt_rBults Most probable cause Remecly

Smudged Paper type Try a different paper type
Blurred Paper type Try a different paper type
Fading Print head is clogged Clean the print head or
or out of ink replace the ink cartridge
White streaks Print head is clogged Clean the print head
Dots missing Print head is clogged Clean the print head
Irregular dots Print head is clogged Clean the print head
Print denslty is low

Solutions: (1) If you use Windows@, open the option window in the printer setup window.
Then, set the intensity control slide bar to a darker position.
Characters appear jagged

Solution: Check your software application to see what resolution is selected. Printing at
180 dpi or less will give a jagged look to the output. Changing the resolution to
360 or 720 dpi should correct this.
Ink sta!n_eg areas

Solution: If you use the Windows@, open the option window in the printer setup window.
Then, set the intensity control slide bar to a lighter position.
d) Prlntlng problems
This section contains problems and solutions related to your printer or the software you are
using.
Prlntlng beyond the edgepf_thepage

If the printer is printing only part of each line, follow these steps:
Solutions: (1) Make sure the paper is aligned correctly in the auto sheet feeder.
(2) Check the software setting for the right margin.
(3)Check the “FAX PRINTER SETTING” of user data in the facsimile mode.
The “SELECT PAPER SIZE” item controls the horizontal print position.
Comput$t’j’rJ!cates_a device time-out

A device time-out occurs when your computer sends data to the printer but the printer does
not respond. The printer may be off, not printer mode, or not connected to the computer.
If your computer indicates a device time-out, follow these stops:
Solutions: (1) Make sure the printer function is on.
(2)Make sure the printer’s interface cable is securely attached to both the
printer and the computer.
(3) Make sure paper is properly loaded in the automatic sheet feeder.
(4) Try the print operation again.
3-4
5.1 Report Output Function

There is no automatically report output for printer mode.
5.2 Service Data

There is no service data setting for printer mode.
I r
L
L - For details on Printer mechanism service data setting, see Parl 1: Facsimile,
Chapter 3: 5.2 Setvice Data Setting on page 3-31.
0
REFERENCE
5.3 Test Functions

5.3.1 User test functions
Cr
L : For details on User Test Functions, see Part 1: Facsimile, Chapter 3: 6.1 User
Test Print Funcfions on page 3-43.
XPJ
REFERENCE
3-5
Part 2: Printer
5.3.2 Hexadecimal dump print

You can set the printer so that it prints the hexadecimal code data. Then, when the printer
receives print data from the computer, it converts and prints in the hexadecimal code.
You only need to set this function if you decode the print data from an application program
that does not send the print data correctly.
In this mode, each byte of data from the computer is printed as hexadecimal data in units of
16 bytes per line. Remaining data less than one line long are printed when the printer
mode is finished.
In order to output the hexadecimal dump print, you have to change the service data switch
settings in facsimile mode. In Service data - #7 PRINTER - 5. HEX DUMP MODE, select
Yes = (*I, then, when printer mode is entered, by selecting #4 DOS PRINTING with the
SPEClAL MODE, a hexadecimal dump print is output.
To stop the hexadecimal dump print select the #4 DOS PRINTING again, and go back to
facsimile mode, and select #7 PRINTER - 5. HEX. DUMP MODE No = (#I. Then, when you
return to the printer mode, normal printing is resumed.
r Hexadecimal dump test print

r Print data contents
( 46 78 63 65 6C 6C 65 6E 74 20 70 72 69 6E 74 20 rExcellent print 1
7; 75 61 6C 69 74 79 2E 20 20 50 72 69 GE 74 20 quality. Print
66 61 73 74 2E 20 20 45 78 63 65 6C 6C 65 6E 74 fast. Excellent
20 6D 65 64 69 61 20 76 65 72 73 61 74 69 6C 69 media versatili
74 79 2E 20 20 54 72 75 65 20 70 66 6F 74 6F 67 ty. True photog
OD OA 72 61 66 69 63 20 71 75 61 6C 69 74 79 2E rahic quality.
20 20 45 78 63 65 6C 6C 65 6E 74 20 73 6F 66 74 Excellent soft
77 61 72 65 20 63 6F 6D 70 61 74 69 62 69 6C 69 ware compatibili
74 79 2E OD OA 45 76 63 65 6C 6C 65 6E 74 20 70 ty...Excellent p
72 69 6E 74 20 71 75 61 6C 69 74 79 2E 20 20 50 rinl quality. P
72 69 6E 74 20 66 61 73 74 2E 20 20 45 78 63 65 rint fast. EXCIZ
6C 6C 65 6E 74 20 6D 65 64 69 61 20 76 65 72 73 llent media vers
61 74 69 6C 69 74 79 2E 20 20 54 72 75 65 20 70 atility. True p
66 6F 74 61: 67 OD OA 72 61 66 69 63 20 71 75 61 hotog..rahic qua
6C 69 74 79 2E 2" 20 45 76 63 65 6C 6C 65 6E 74 lity. Excellent
20 73 6F 66 74 77 61 72 65 20 63 6F 6D 70 61 74 software compat
69 62 69 GC 69 74 79 2E OD 0.4 45 76 63 65 6C 6C ibility...Excell
65 6E 74 20 70 72 69 6E 74 20 71 75 61 6C 69 74 ent print qualit
79 2E 20 20 50 72 69 GE 74 20 66 61 73 74 2E 20 Y. Print fast.
63 65 6C 6C 65 6E 74 20 GDL- edia
77 73 61 74 69 -
Figure 3-1 Hexadecimal Dump Print (Sample)
3-6
6.1 Wiring Diagram
See Part 1: Facsimile, Chapter 3: 7. WlRlNG DMGRAM in the general wiring

diaaam.
RiFERENCE -
6.2 Connector Location and Signal Description

6.2.1 SCNT board
Figure 3-2 SCNT Board
3-7
Chapter 4: Appendix
This section describes the steps you follow to set up the printer.
*When installing the printer, you must complete the fax installation described
E E- in Part 1.
_ -z
& *No Centronics-compatible, parallel interface cable is provided with this fax
NOTE package. Therefore, you must obtain an interface cable for connecting to the
computer.
Contents
1.1 Chooslng a Location for the Printer
1.2 Connecting the Printer to the Computer
For details of printer driver installation and default settings, see the User’s
Guide.
REFERENCE
4-l
Part 2: Printer
1 .l Choosing a Location for the Printer

Whether at home or in the ofIke, you need to find a comfortable and convenient location for
the printer. However, the maximum length of the interface cable must be approximately
2.0m (6.5 feet).
length must be 2.0 m (6.5 feet).
Figure 4-1 Location for the Printer
4-2
--\ Chapter 4: Appendix
1.2 Connecting the Printer to the Computer

(1) Make sure the computer is powered off.
(2) Make sure the fax outlet is pulled out to turn uff thr power.
(3)Align the cable connector with tht, printer’s parallel interface connecter so the shapes
match. Gently press tha cnblc connector into the printer’s connector.
(4) Secure the cable connector hy snapping the two wire clips (lwatcd on the prmtcr) into the
cable connector.
(5) Connect the other end of the intrrfncr cable to the pnrnllel port on the computer.
Parallel interface connector
/r\ Interface cable
Figure 4-2 Connecting the Interface Cable

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MultiPASS C5000

Copyright 0 1997 by Canon Inc.

States a precaution to be taken to prevent danger to personnel, damage to

A the product, or damage to electronic components by discharge of static

A States a precaution to be taken to prevent damage to electronic components

63 Informs you of fire-related cautions.

Gives useful information to understand descriptions.

Indicates sections to be read to obtain mere detailed information.

Chapter 1: General Description

Chapter 2: Technical Reference

Chapter 3: Maintenance and Service

except the new SSSWslparameters added to this model.

the error codes not shown in this mnnual.

given in this manual.

Chapter 2: Technical Reference

Chapter 3: Maintenance & Service

Chapter 2: Technical Reference

Chapter 3: Maintenance & Service

.,,. 1 -41 Figure l-19 Ink Outlet

Chapter 2: Technical Reference

Chapter 3: Maintenance & Service

Chapter 2: Technical Reference

Chapter 3: Maintenance & Service

Automatic switching between fax and voice calls

BJ cartridge REFER TO PAGE 2-16.

Convenient paper handling

Ink detection function REFER TO PAGE 2-16.

Full-color and 256-level gray-scale (for PC) REFER TO PAGE 2-34.

2.1 General Specification

2.2 Communication Specification

Applicable lines PSTN (Public Switch&l Telephone Network)

Time required for transmission protocol

Pre-message Post-message Post-message

Minimum transmission tim_e-- 10 msec (MH,MR), 0 msec (MMR)

2.3 Scanner Specification

Document trailing edge

Item A4 Letter_ Legal _

Units arc inches with mm shown in parenth~~srs.

E- Documet~t scanning width “A4/LTR ” ii wt in service data #l SSSW SWOG.

2.4 Printer Specification

Printing method Bubble-jet ink on-demand

Paper trailing edge

Figure 1-2 Printing Range

2.5 Copy Specification

Color copy YCS

Reduction settings for reception Yes

Transmitting terminal identification Ye.3

3.1 External View

Figure 1-3 External View (1)

Inside the Printer Cover

Figure 1-4 External View (2)

3.2 Operation Panel

The Operation Panel

0 Document feed lever

@ One-Touch Speed Dial/Special Function buttons

@ CODED DIAL button

Figure 1-6 Operation Panel (2)

Special Function Buttons

cl Arrow buttons (<, >) 1 and 2

cl PRINTER RESET button 3

Figure l-7 Operation Panel (3)

Figure l-8 Operation Panel (4)

Choosing the Best Cartridge