MCS-015 Communication Skills

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Course Code : MCS-015

Course Title : Communication Skills
Assignment Number : MCA(1)/015/Assignment/16-17
Last Dates for Submission : 15th October, 2017 (For July 2017 Session)
15th April, 2018 (For January 2018 Session)
This assignment has twenty questions in all and carries 80 marks. The rest of the 20 marks are
for viva-voice. Answer all the questions. All questions carry equal marks (i.e. 4 marks each).
Please go through the guidelines regarding assignments given in the Programme Guide for the
format of presentation.
Disclaimer: This Assignment is prepared by our students. The Institution and publisher are not
responsible for any omission and errors.

Assignment Number : MCA(1)/015/Assignment/16-17 http://ignousolvedassignments.com
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Notes:- " In communication skills all ans is write in Bold character (Foe Ex:- Opposite
, fill in the blanks)".
Q.1.
A.1.
(a)Why is India uniquely placed to succeed at the present moment?

A.1.(a) Indias unique combination of IT skills, its labour advantages, capital flow and
pool of ambitious, outward-looking companies is giving it a second, massive triple play
advantage across sectors in manufacturing, services and agriculture.
(b) What does triple play advantage across sectors refer to?
A.1.(b) Triple play advantage across sectors refer to manufacturing, services and
agriculture.
(c) How and why do you think Britain and Europe succeeded in overcoming the
Asian empires.
A.1.(c) IT revolution that it is nothing less than a seismic shift in how the world
economy works and that India may be especially well placed to take advantage of it. But
then, economic power comes to countries in unexpected ways and at unexpected times,
and it is usually enabled by new technologies. When Europe began invading eastern
shores, the Asian empires were horrified they had regarded them as little more than
impoverished barbarians. Europes growth in the sixteenth and seventeenth centuries
was a result of technological advances in building large, multi-masted ships that could
sail in the rough, open seas. The rise of new navigation tools better maps, sextants and
chronometers also allowed explorers to chart out better sea routes, giving Europe
access to colonies, slaves, silk and gold.
(d) Why was IT an easy option for a start up entrepreneur in India? Discuss.
A.1.(d) IT was literally the only option for a start-up entrepreneur to begin a business
without political access or capital.
A slow-growing economy also ended up diverting much of its huge talent into a small
but burgeoning IT sector.
A leased computer- these firms got by on very little.
A data line over which they sold Indian brainpower to the outside world. India thus
literally stumbled on to services growth, one that happens to be the emerging story for
the international economy.

(e) Give a suitable title to the passage.
A.1.(e) The suitable title to the passage is "Revolution of IT".
(f) Pick out the words from the passage which mean the opposite of the following
words given below:
A.1.(f)
i) tiny - enormous/big
ii) disabled - Helped/Supported
iii) rich - Poor
iv)calm - Excited
v )unfortunate - Fortune
(g) Write sentences using the following words from the passage:
i) unique - para 1
Ans:- Touring the small villages of vietman by bicycle was a unique experience.
ii )unexpected - para 2
Ans:- The unexpected often happens in life.
iii) horrified - para 2
Ans:- Harry, who had been sitting in a kind of trance, had a sudden Idea.

iv) innovations - para 3
Ans:- Though technology and innovations ,they found Way together to get better result
with less work.
v )entrepreneur - para 4
Ans:- A skilled enterpreneur understand not only how businesses work, but also how to
motivate the people.
Q.2.Here is a phone conversation. Fill in the blanks with the appropriate

sentences/phrases.
A.2.
Receptionist: Good Morning, Willow Sports,Can I help you.?
Harsh: Hello, this is Harsh Wadhwa calling from Mumbai. Earlier this month I wrote to Mr.
Tikku about some new sports equipment we have designed. He sent me an email
suggesting I call to make an appointment to meet him in BengaluruPlease, connect me to
Mr.Tikku.
Receptionist: Yes Mr. Wadhwa, Ill connect you to Ms. Rini Rebello, Mr. Tikkus secretary.
She will help you with the appointment.
Harsh: Hello, This is Harsh Wadhwa.Can you please ask him to give me appointment.
Rini: Sure,When would you like to come to Bengaluru? Harsh: Not until this week ,but
any time next week would be good for me but any time next week would be good for me.
Rini: Fine we keep it for 12th of June.
Harsh: Thank you. Thats great.

Q.3. Read the following letter and write a suitable reply to it.
Dear Sirs, We have received your consignment of Silky Blankets against our order
no. AK/1/231, dated 16th March, 2016.
We regret to inform you that we have received only 900 blankets packed in nine
cartons.
As we have to send off the bulk supply by the month end, kindly send us the
remaining part of our order i.e. 300 blankets as soon as possible.
Yours sincerely (.)
A.3.
Subject :- Regarding the remaining part of the Consignment against order on AK/1/231
, dated 16th March, 2016.
Dear Sir,
As you said that you have received only 900 blankets , we started to investigate from all
our sources and get to know that the remaining part of the consignment is still left with
the courier service company.
We have sent the whole consignment in bulk. But it is fault from third party Courier
company. I have sent him am Email to deliver the rest of consignment to you as soon as
possible.
We hope the remaining blankets ,i.e. 300 blankets would deliver to you within 3 days.
Yours sincerely
(.)
Q.4.Write an essay in 250 to 300 words on any one of the following:

A.4.
Different ways in which the internet can help students learn:-
Internet is the invention of modern and high technology science. It provides us amazing
facility of searching any information from any corner of the world by anyone. We can
connect more than one computer to each other using this internet in order to easily
access information from any connected computer from one place. Using internet we can
send any big or small message, information very quickly within seconds to anyones
computer, mobile or other digital device like tablets, PC, etc. It is a vast storage of
information as it has more than billions of running websites related to the domestic,
business, academic, governmental, etc. We can say it is a network of networks.

Advantage
There are many advantages of internet.

1. We can make donations online.
2. We can send and receive information across large matrix of computer
systems. Through email service, we can send messages for both business and
personal purposes.
3. Internet has opened doors for virtual online offices.
4. During the festive season, we dont need to visit crowed stores to buy our
stuff. We can make online purchases at a bargain price.
5. We can send birthday greeting cards through the internet.
6. Before making any purchases, we can check online for user reviews of
the products that we intend to buy.
7. We can use social media applications on our personal computer and
mobile devices. In this way, we can reconnect to our old school friends.
8. We can gather information for new job openings. We can also apply
online for jobs.
9. We can earn online by doing freelancing jobs, selling online, completing
surveys, affiliate marketing, etc.
10. We can also sell old items that are of no use for us.
11. During idle time, we can listen to music or watch a video.
Disadvantages
The disadvantages of internet are:

1. We often tend to purchase those extra items that we rarely need. Such
purchases are a wastage of money.
2. The internet is not free. Sometimes, it hurts while paying bills.
3. There are hundreds of vendors selling products of various brands. We
get confused with too many choices.
4. The transaction cost levied by the payment gateway providers
decreases the margin of the online sellers.
5. Too many contradictory review leads us nowhere.
6. The physical distance among loved ones is increasing.
7. Somewhere the emotional connect between people are missing.
8. We feel helpless when the internet connection is down.
9. We always remain engaged with many online activities such as checking
emails, socializing, chatting, online shopping, business-deals, etc. We dont get
time to rest.
10. Our life is moving at the pace of internet. We seldom spare few
moments of peace for us.
Uses of Internet
The key to success of Internet is the information. The better the quality, the more usage
of Internet operations.

Large volume of Information: Internet can be used to collect information from around
the world. This information could relate to education, medicine, literature, software,
computers, business, entertainment, friendship, tourism, and leisure. People can search
for information by visiting the home page of various search engines such as Google,
Yahoo, Bing, etc.
News and Journals: All the newspapers, magazines and journals of the world are
available on the Internet. With the introduction of broadband and advanced mobile
telecommunication technologies such as 3G (third generation) and 4G (fourth
generation), the speed of internet service has increased tremendously. A person can get
the latest news about the world in a matter of few seconds.
Electronic Mode of Communication: Internet has given the most exciting mode of
communication to all. We can send an E-mail (the short form of Electronic Mailing
System) to all the corners of the world.
Chatting: There are many chatting software that can be used to send and receive real-
time messages over the internet. We can chat with our friend and relatives using any
one of the chatting software.
Social Networking: People can connect with old friends on social networking sites.
They can even chat with them when they are online. Social networking sites also allow
us to share pictures with others. We can share pictures with our loved ones, while we
are on a vacation. People are even concluding business deals over these social
networking sites such as Facebook.
Online Banking (Net-Banking): The use of internet can also be seen in the field of
banking transactions. Many banks such as HSBC, SBI, Axis Bank, Hdfc Bank, etc. offers
online banking facilities to its customers. They can transfer funds from one account to
another using the net-banking facility.
E-commerce: Internet is also used for carrying out business operations and that set of
operations is known as Electronic Commerce (E-commerce). Flipkart is the largest e-
commerce company in India. The rival, Amazon, is giving stiff competition to Flipkart.
Mobile commerce: Mobile commerce (also M-Commerce) refers to the commercial
transaction that takes place over the mobile internet. Using the mobile internet
technology, many companies have introduced mobile version of websites and mobile
apps, to promote and sell their products. Customers can simply browse several through
the products and buy online through mobile internet.
Mobile wallet: Many companies offer the service of mobile wallet to its customers.
Users must have a smart-phone and internet connection to use this service. Users can
pay an amount into their mobile wallet, which they can use to make online payment such
as bill payments, recharges, etc.
Entertainment: Apart from a major source of knowledge and information, the utility of
Internet in the field of entertainment cannot be undermined. We can visit various video
sites and watch movies and serials at our convenient time.
Technology of the Future: Internet is the technology of future. In the times to come,
offices would be managed at distant places through Internet.
Q.5. If you were evaluated in a group discussion what are the factors that you think
the evaluator will assess you on.
A.5. Group discussion is rapidly becoming one of the most widely used forms of
interpersonal communication in modern society. In the world of business, managers
may spend up to 50% of their time in meetings. Public meetings may be held to discuss
the budget proposed by a school board or a city's new zoning laws. Students may be
asked to carry out assignments in small groups.
The Nature of Group Discussion
Group discussion occurs any time three or more people meet to solve a common
problem, arrive at a decision, or answer a question of mutual interest. The idea of
cooperation is basic to discussion. It means that the members of the group must share
a desire to achieve a common goal. They may not all wish to achieve that goal in
exactly the same way, but they must be willing to devote their energies to reaching a
group solution, rather than promoting their own individual agendas, solutions, or
opinions. This does not mean that there won't be differences of opinion in the group
discussion, rather it means that each member must enter the group with an open mind,
genuinely prepared to listen as well as to argue.
Factors Affecting Group Discussion
Size of the group
Cliques Within a Group: A clique consists of a few of the group members who become
separate group within the larger group.
Personal Goals of Members: People join groups to achieve some kind of common
goal.
This goal may be to make a joint decision, to solve a mutual problem, or to share
information.
Physical Environment: Groups should meet in a suitable environment considering

temperature, noise, and visual distractions.
Seating Arrangement: Proxemics should be considered when setting up a group

discussion.
Time for Discussion: Avoid setting group discussions just before lunch or at the end of
a busy day.
Following are some of the things which you must take care off to succeed in the
GD.
Read voraciously
Make a habit of reading voraciously on every subject. This will keep you ready for any
topic for a discussion in GD Your knowledge is your most important weapon in a
discussion.
Initiate the discussion
Most of us have a misconception that initiating the discussion would give you an
advantage over others. It does give you an advantage but only if you know the subject
well and have something relevant to start the discussion otherwise it is a disadvantage.
For e.g. When a group was given a subject Is Capital punishment right? some
members of the group heard the word punishment and jumped at starting the discussion
with out understanding the meaning of Capital Punishment. The evaluators kept hearing
for 2 minutes after which they intervened and asked the group if they knew the meaning
of Capital Punishment. Not to say, the members who initiated were quite looking at each
others faces. That is when a quite member of the group got up and explained the
meaning of the topic. From this incidence, you can easily tell who must have succeeded
in the GD, the ones who initiated the discussion or the one who explained the topic and
gave it a right direction.
They say, Speaking just for the sake of speaking is noise. So, dont create noise in the
GD rather make some useful and resourceful contributions to get noticed in the
discussion.
Speak politely and pleasantly
As you speak make sure that you do not speak at the top of your voice. You should be
audible and clear. Remember that you are participating in a discussion which is different
from a speech given out by the leaders in their rallies. Even if you disagree with the
others point of view, disagree politely. Use phrases like, I would like to disagree a bit
here, I am sorry but I think I have a slightly different point of view here.
Be prcised
Abstain from using irrelevant information and data from your talks during a GD Speak
precisely so that others also get a chance to put across their point of view.
Acquire and apply knowledge
Stay attentive to the ideas put forward by other group members and keep writing the
important points discussed during the GD As you get a chance to speak, put forward
your views about the topic. You can also agree or disagree with others ideas, based on
your knowledge about the subject.

Agree with the right

Dont take a stand on either extreme when the discussion begins. It might happen that
you get convinced by others argument and want to change your stand. Respect others
opinion as well and agree with what is right, even if you initially had a different opinion.
Speak confidently
Maintain your confidence as you speak. Establish eye contact with other members of the
group and do not let your voice tremble.
Moderate
Try to moderate the discussion if any arguments arise. This is necessary to ensure that
the group doesnt wander from the goal of the GD
Use positive body language
Your body language should not demonstrate dominance or low self confidence. Show
your interest in the discussion through your gestures like bending forward a bit, nodding
your head.
Be a team player
Last but not the least, be a team player as this is a group activity. Be comfortable with
the group members and vice versa.
Q.6.A junior colleague who wants to take the third leave within a week comes to the
boss you. Find out what his/her problem is and help him/her without compromising
on the interest of your business/work.
A.6.


Q.7. Write short notes on the following:
(a) Written versus oral communication(b) An effective meeting(c) Barriers to

communication
A.7.(a) Written versus oral communication
Written communication is the process of communication in which messages or information is

exchanged or communicated within sender and receiver through written form.

On the other hand, oral communication is the process of communication in which

messages or information is exchanged or communicated within sender and receiver through
the word of mouth.
The differences between oral and written communication are of followers:
A.7.(b) An effective meeting

A group of friends carries on a conversation for a couple of hours. No one remembers
how they ended up talking about the lives of penguins in the Antarctic when they had
started out discussing home computers. Unless the friends were trying to accomplish
something more than interesting conversation, they did no harm. When business

meetings resemble this gathering of friends, however, few decisions are made and much
time is wasted. It takes skill and follow-through to conduct effective meetings.
Meetings can be useful. Workers can learn directly rather than through the grapevine
about new personnel policies or participate in decisions affecting them. Subordinates
can keep supervisors and co-workers informed of new developments or conditions
encountered on the job. Often workers come in contact with potential problems first, and
early detection can save time and expense. Meetings, then, are held to inform people
about policies or operations, gather information, conduct training, resolve problems, or
make decisions.
What makes for an effective meeting? Having a purpose, preparing ahead of time,
setting goals during the meeting, and making provisions for follow-through and
assessment afterwards are critical. A successful meeting is like a team who carefully
cuts, trims and prepares a portion of meat to be hung by a hook. A hook is added, the
meat is lifted and placed on a rail, and sent on its way. Oftentimes much work takes
place in meetings. The participants may have cut, cleaned and even lifted the heavy
carcass, but they have failed to put it on the rail. Next time, they will have to clean and lift
it again.
A.7.(c) Barriers to communication
Communication is a process involving transmitting and receiving information. If the

message sent by the sender is received in the same way as it was intended, the process
of communication is called successful. But sometimes this does not happen due to some
barriers in the process of communication. Barriers affect adversely the effectiveness of
communication. In this chapter we will discuss some such barriers, for the awareness of
the problems in itself is half the solution.
1. Wrong Choice of Medium
-: There are various mediaof communication available- oral, written, visual,audio-visual
etc. The medium of communicationshould be selected according to the kind of
situation.A wrong choice may leads to many disturbances. For examples, if an employee
wants to discuss somethingimportant with his superiors, a telephonicconversation or
written letter may not of as much helpas the face-to-face dialogue.
2.Physical Barriers-
a)Noise-- Noise is a big barrier in communication. Infactories oral communication is
difficult due toexcessive noise of the machines. There should besound proof and
separate places in factories or mills for discussing important affairs.
b)Defects in the medium- A defective telephoneconnection or a poor mobile network,
a slow

Q.8.Do as directed:
A.8.(a)
i) Although she spoke very fast, I understood nearly everything.
ii) I couldnt read because it was too dark.
iii) The food wasnt very good, but e ate everything.
iv) The lesson finished early, so we went for a walk.
v) when I received his letter I went round to see him.
A.8.(b)
Fill in the blanks with the correct forms of the verbs in brackets:
i )I am sure we meet (meet) our targets if we will maintained ( maintain) our current level of
sales.
ii )If I were (be) in your position, Iwould insist (insist) on having more staff in the
department.
iii ) met (meet) an old business colleague of mine while I was travelling to Delhi for a
conference.
A.8.(c)
Fill in the blanks with the correct preposition:
i )The bus moved up the dirk track and stirred up the dust.
ii )Ben fell from his bicycle and broke his leg.

iii )The jeep raced round the corner at 80km an hour. Hold on ! the driver cried.
iv) Mike wanted to leave the party at midnight. His friends asked him to stayon
v )The dog could not get at the thief because it was tied to the gate.
A.8.(d)
Fill in the blanks with the noun or verb form of the given word. Please make sure that
the verb/noun is grammatically correct for the context.
Examine - The history teacher told the class. The final examinationwill be in June. You will
be examined on all the topics you studied this semester.
Permit - The teacher gave John permission to leave the class early. Students are normally
not given permission to leave early but John had a good reason.
Explain - Charlie didnt understand the teachers explaination about the laws of friction.
Thanks to Bharati Madhyan for creating such awesome notes :D


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IGNOU Solved Assignments By http://ignousolvedassignments.

Course Code : MCS-015

Course Code : MCS-015

Course Code : MCS-015

A leased computer- these firms got by on very little.

Course Code : MCS-015

(e) Give a suitable title to the passage.

A.1.(e) The suitable title to the passage is "Revolution of IT".

ii) disabled - Helped/Supported

iii) rich - Poor

Ans:- The unexpected often happens in life.

iii) horrified - para 2

Course Code : MCS-015

iv) innovations - para 3

Q.2.Here is a phone conversation. Fill in the blanks with the appropriate

Rini: Fine we keep it for 12th of June.

Harsh: Thank you. Thats great.

Course Code : MCS-015

Q.4.Write an essay in 250 to 300 words on any one of the following:

Course Code : MCS-015

There are many advantages of internet.

The disadvantages of internet are:

Course Code : MCS-015

The Nature of Group Discussion

Factors Affecting Group Discussion

Size of the group

Physical Environment: Groups should meet in a suitable environment considering

Seating Arrangement: Proxemics should be considered when setting up a group

Course Code : MCS-015

Agree with the right

Course Code : MCS-015

Course Code : MCS-015

Q.7. Write short notes on the following:

(a) Written versus oral communication(b) An effective meeting(c) Barriers to

Written communication is the process of communication in which messages or information is

Course Code : MCS-015

On the other hand, oral communication is the process of communication in which

A.7.(b) An effective meeting

Course Code : MCS-015

A.7.(c) Barriers to communication

Communication is a process involving transmitting and receiving information. If the

Course Code : MCS-015

i) Although she spoke very fast, I understood nearly everything.

ii) I couldnt read because it was too dark.

iii) The food wasnt very good, but e ate everything.

iv) The lesson finished early, so we went for a walk.

v) when I received his letter I went round to see him.

ii )Ben fell from his bicycle and broke his leg.

Course Code : MCS-015

Thanks to Bharati Madhyan for creating such awesome notes :D

Course Code : MCS-015

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