DINOCT Overview

& RIMS Capabilities

Friday, August 06, 2010
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Agenda .
…

Item Time (Central)

 Introductions 9.00 AM
 Presentation 9.05 AM
 Questions and Answers 9.25 AM
 Adjourn 9.30 AM

Presented to: Presented by:

Rackspace Murali Mooliyil
Sales Team President & CEO
Dinoct Inc
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Introduction .
…
 Dinoct Inc, an IT service management (ITSM) company
based in Northern VA
 Privately funded
 Started service in Aug'2008
 Offices
 Herndon VA – Corporate Planning, Sales, Customer
Relations
 Kochi, Kerala – Global Operations Center, Service
Delivery, Technology development
 Provide ITIL-aligned remote infrastructure management
services (RIMS) to global businesses
 Coined from the words diurnal (of the day) & nocturnal
(active at night), “dinoct” truly represents our philosophy &
mission
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dinoct Overview .
…

“dinoct”, the flagship ITIL-aligned RIMS provided

using cost effective global delivery model.

Gartner estimates that 80% of infrastructure

services can be managed remotely, reducing
operating cost by 25% while improving system
performance and reliability.

We help SMBs, Nonprofits and Enterprises manage mission-critical IT

infrastructure more efficiently.

Our primary services include: Monitoring services

Application services
Business analytics
Service Desk
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Business Challenges .
…

Increasingly complex IT infrastructure with limited

budgets, time and resources.
Budget • Limited or reduced IT budgets
• Aligning IT purchases with business needs  
• Competitive pressure resulting in smaller margins

People • Competing for limited pool of qualified IT staff

• Limited availability of IT staff to support business
demands
• Flexible resource allocation for peak work loads

Infrastructure • Maintain uptime and availability of all IT services

• Proactive actions to minimize problems that
impact business
• Scalability of IT network to meet business
demands
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Infrastructure & Operation Impacts .
…

Business impacts of downtime

Business Avg. US$ per hour outage
Brokerage Operations $5.45 million
Credit Card Authorization $2.5 million
ATM fees $14,000.00
Tele Ticket Sales $69,000.00
Source: http://en.wikipedia.org/wiki/Downtime

Total downtime / year

Availability (HH:MM:SS)
99.999% 00:05:15
99.99% 00:52:35
99.9% 08:45:56
99% 87:39:29
Source: http://en.wikipedia.org/wiki/Uptime
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Minimize I&O impacts .
…

Gartner's I&O maturity model

Source: Gartner (October 2007)

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ITIL-aligned Remote Solutions .
…

dinoct’s suite of Remote Services reduce cost,

improve availability and free-up valuable resources.
Remote Remote operation services to reduce cost, increase
Operations availability and improve performance.
(dnROPS)
Remote DBA Remote DBA services to improve performance, capacity and
(dnRDBS) recovery.

Extended Extended services to augment your IT staff and extend

Services resource availability, time of service and team performance.
(dnXTND)
Analytics and BI Data analytics and modeling to turn your data into valuable
(dnABIS) information for effective business decisions.

Service Desk ITIL-aligned 24x7 Service Desk to improve service delivery.

(dnSDSK)
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Remote Operations (dnROPS) .
…

dnROPS provide critical operations support

including three of the most critical areas of
operations:
Monitoring of device/service availability and performance
Application services for timely implementation and upgrades
Analytical services and reporting for informed business decisions.
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Remote DBA (dnRDBS) .
…

dnRDBS services can save time and money by

shifting DBA services to our Global Operations
Center
 Monitoring and tuning to ensure efficiency & responsiveness.
 Storage management to ensure optimum storage capacities.
 User & Data Security administration to protect valuable assets.  
 Availability, Backup and Recovery of critical business services
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Extended Services (dnXTND) .
…

dnXTND is designed to extend the reach, time and

performance of Enterprise IT objectives.
 Server Administration
 Database Administration
 Application Support

These services cost effectively augment the Enterprise IT team

to cover routine operational tasks and to extend :
 IT resource availability

 Time of service
 Overall performance
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Analytics and BI (dnABIS) .
…

Using advanced analytics and modeling tools, we

provide services to give organization a competitive
edge
Data Mining to turn data into valuable information  
 Data Analysis for data integrity and accuracy
 Statistical Modeling to generate quantitative marketing analytics
 Predictive Analysis to forecast behavior and results

Our dnABIS group also provides professional services to assist with

strategic planning, design and forecasting.
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Service Desk (dnSDSK) .
…

ITIL-aligned Service Desk :

 Augment existing service desk

 Extend existing service desk
 Provide complete service desk support functions

Centralized service request & IT help desk to manage internal &

enduser needs.
 Operates 24x7x365
 Virtual or follow-the-sun mode
 Chat, email, voice & web interface
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RIMS Benefits .
…

Help businesses ensure High-Availability &

Performance of their business-critical networks,
servers & apps in Physical, Virtual & Cloud
environments to the needs & budgets:

Reduce cost Extend support hours

Achieve uptime goals Free-up resources
Increase availability Define metrics
Improve performance Implement best practice
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Why dinoct? .
…

Expertise, Experience, Metrics, Integration &

Passion.
Manages IT operations with key metrics  
Integrates business goals with IT spend  
Defines customized services to achieve customer goals  
Skilled and passionate team
Experienced in managing high volume hosted operations
Leverages ITIL/eSCM-SP standards-based methodologies
Delivers 24x7 services using our global delivery model
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Global Delivery Model .
…

Headquartered in the U.S. with delivery center in

India to provide cost effective, 24x7 infrastructure
services
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Quality & Standards .
…

With the adoption of ITIL & eSCM-SP methodologies,

quality is an integral aspect of all dinoct services
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Clients, Partners, Testimonials .
…

What customers are saying about us.

”dinoct’s solution resulted in 3x storage and 5x processing
capability. Their skills and innovative solutions are highly
appreciated."
Tom Lewis, CEO Innovectra Inc.
“We reduced support man-hours by 15% using
dinoct’s automation and process solutions "
Gaurav Pal, CEO fedXccel.

“In a short span of 30 days dinoct audited, documented and enabled

remote monitoring - and established a 24x7 Service Desk!"
Tom Lewis, CEO Innovectra Inc.

"dinoct’s robust Business Continuity & Disaster Recovery

solution allowed us to operate our SaaS offering 24x7."
Gaurav Pal, CEO fedXccel.

“I highly recommend dincot’s RIMS to mission-critical

businesses."
Tom Lewis, CEO Innovectra Inc.
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Client Experience .
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 US based SaaS provider  cost savings – 30% hosting

(leading online media solutions) fee; 45%+ storage solution
 Multi-datacenter server farms  availability increase – 96% to
(25+ prod, 40+ dev/qc)
99%
 Multi-tier, multi-app  performance increase – 3x
infrastructure (200K hits/day)
storage & 5x performance

Cost Availability Performance

100 100 100
98
80 95 96
% UpTime

Performance
60 94
90
% Cost

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40 90
85 88
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Client Experience
Services implemented
Packaged
 Monitoring services (24x7x365 -
network/service availability &
performance)
 Service Desk (24x7x365
web/chat/email/voice support
for IT service requests &
problem reporting)
 High-Availability SLA (5-15-30
mi response time)
 Reports (monthly, quarterly)
Adhoc
 Open source storage solutions
(45% cost saving, 3x storage & 5x
performance increase)
.
.
…
 Events management
(alerts/notification, escalation)
 Problem management
(troubleshooting,resolution,
escalation)
 Apps management
(deployments, log
backup/archive, server/app
restart)
 DBA (backups,tuning,user
management)
 Migration services (server/apps)
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Partnering Capabilities .
…

Dinoct is fully equipped to provide remote services

Migration • Datacenter Application • Web servers
Services • Server   Services • App servers
• Application • Email servers
• Database • DNS/FTP/Media servers

Database • Basic & Adv DBA Service • 24x7x365 IT ServiceDesk

Services • PostgreSQL   Desk • Chat, Email, Voice, Web  
• MySQL • Virtual, Follow-the-sun
• MSSQL • L1, L2 Linux/Win admin
• Oracle • Manage Incident/Service
request
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Partnering Benefits .
…

Key Value-adds
Rackspace
• Migration services to prospects, customers (server, web-app, DB)
• Extend app layer support (Java, DotNet, utility apps)
• Extend DBA support (PostgreSQL, MySQL, MSSQL, Oracle)
• Extend customized, app/transaction layer monitoring
• Performance & data analytics
• 24x7 ServiceDesk (IT, app services) for customer or enduser

Dinoct
• White-labeled support
• Hosting service to enhance RIMS portfolio
• Introduce Rackspace offerings in Indian market
• Enhance sales reach through Rackspace branding & marketing
• Increase revenue through referral
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Questions? .
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www.dinoct.com

U.S. 1-888-677-6879 | India 91-484-302-4400 | Email sales@dinoct.com