You are going to visit New Zealand for an English and Homestay program.

You have just received details of your homestay host family.

Write your first letter to the family. In your letter

introduce yourself
ask the family some questions to get information that is
important to you
tell the family about your arrival date and time

Dear Mr and Mrs. Macintosh,

Greetings from Germany! My name is Gudrun and Im coming to New Zealand soon to be your homestay guest. Im writing to tell you about myself and to ask
some questions. Im getting really excited about the trip.

First, then, some information about me. Im 19 years old and Im a medical student in Berlin. My father and mother are both doctors. I have an older brother who is
studying business in Geneva. I like reading and cooking, and I also play the piano.

There are some things Id like to ask you if you dont mind. Do you have any pets? Ive always wanted to stay with a family with a dog or cat? Another question Id
like to ask is whether or not you can cook vegetarian food. Finally, do you by chance have a piano? I really should keep practicing, if possible.

Im arriving in Christchurch on SIA 337at 15.35 on the 12th January. I hope you will be able to meet me.

Im looking forward to hearing from you soon and Im getting really excited about the trip.

Yours sincerely,

Gudrun

You should spend no more than 20 minutes on this task.

An Australian colleague is going to your country for a conference. He/She will spend several days in your home town, and has written a letter to you asking for
advice about things to see and do there.
Write a letter to the colleague suggesting what he/she should see and do while he/she is in your home town.

You should write at least 150 words.

You do NOT need to write your own address
Dear Dr. Milson,

Thank you for your letter. I was very pleased to hear you will be visiting Jakarta and hope the following information will help you to enjoy your stay.

First of all, Jakarta is a big and busy city, the centre of government and business. There are many international quality hotels and restaurants as well as shopping
centers, markets and entertainment places.

However, I think you would like to see some places that are unique to my country. I know you are interested in art and history so firstly I suggest you visit Monas,
which is the Independence monument. Secondly, not far from Monas you can find the National Museum which has a large collection of art, textiles and other
cultural items.

Other interesting places are a wayang museum, which features our unique shadow-puppet dramas, and Pasar Ikan (the fish market) where you can see traditional
fishing boats.

I hope these suggestions have been helpful. As you only have a short time in Jakarta, you probably will not be able to do much more sightseeing. But if I can help in
any other way, please let me know.

Yours sincerely,

Ari

You should spend no more than 20 minutes on this task.

You booked a two-week holiday to Sydney with Fly-by-Night Travel. You are not happy with the holidaythe flight was delayed, the hotel was noisy, and so on.

Write to Fly-by-Night Travel to complain about the holiday giving details about the problems. Request some compensation or refund.

Dear Mr. Jenkins,

I am writing to complain about my recent holiday in Sydney which was organised by your company

My husband and I selected the two-week tour starting on 29 December. Your agency claimed we would be picked up at the airport, and that the hotel was three-star
quality. The all-inclusive price we paid included breakfast and dinner.

On arrival at the airport, there was no one to meet us, so we had to take a taxi. This cost $30. The receipt is enclosed.
The hotel was not what I would consider three-star. Besides, the hotel refused to provide us with dinner. We had to spend a further $500 on meals. Again, I enclose
our restaurant receipts.

I find it dishonest and unacceptable that your company sold us a tour which in no way resembled the description, and we would like to be compensated for all our
extra expenses. The receipts which are enclosed total $530.

If you do not comply, we would have to complain to your main office in London.

Yours sincerely,

Irina Bruce

You should spend no more than 20 minutes on this task.

You have lost your credit card. Write to the manager of your bank. Explain where and how you lost the card and any other relevant details. Ask the manager to
cancel the old card and to send you a replacement.

You should write at least 150 words.

Dear Manager,

I am one of your banks credit card users. My credit card number is XXXX. I am writing to you because I have lost this card and I would like you to send me a new
one.
Yesterday, I took an extremely crowded train back home from work. I had to walk sideways into and out of it to prevent serious injuries caused by the pressure. I
am not sure exactly how and when I lost it. But I believe it probably slipped out from my shallow pocket when I either entered or left the train.

I have already notified one of your staff members of the loss, and invalidated the card to prevent the money from withdrawn by a stranger.
Now I would like to confirm this loss and cancel the card permanently. Additionally, I request you to send a replacement to my address as is shown below. For any
questions, you can email me at this email address: someuser@somesite.com. Thank you for your help.

Yours sincerely,
Nelson Lee
A friend is already attending a TAFE college in Australia. You will be going to Australia next year.

Write and ask him/her about what you should do before you go. Ask him/her about any problems he/she has had

Dear Peter,

I am intending to write this letter, as I want to enroll for the course of diploma in child care for the upcoming semester in your college.

Actually, I finished my Bachelor and Masters degree in child development and family relations from Bangladesh. And, from the last two years I am working in a
childcare as a casual staff. To be a permanent staff I need relevant degree from Australia, moreover, to apply in a co-ordinator post with experience I need
academic record from here. That is the reason that, I am planning to study the post graduate diploma in child care.

Furthermore, one vital thing I also believe that every country have their own style so working in Australia up to the bench mark, I should learn their policy,
procedure and technique to educate the children. Though, I have academic degree, as well, 2 years experience from here it will be wise to be well prepared by
enrolling for next session, meanwhile, this summer might be I can utilize properly by studying at home as it is hard to work outside in the hot summer.

In conclusion, by studying child care I might be eligible for the position of co-coordinator. So it will be best for me if you accept to give me the CEO for the next
semester. I am waiting to hear from you.

Sincerely yours,
Christ
Your friend from England is making a business trip to your town. She has never visited your country before and wants to know what you can
do together in her free time.

Write a letter to your friend. In your letter

describe some activities for her free time
suggest some restaurants/food in your town
offer to meet her

Dear Sally,
I was delighted to hear about your visit to Kyoto in September. Im sure you will find my city a fascinating place and Ill enjoy the chance to show you some of its
beauty.

Im not sure how much free time youll have but any visitor to Kyoto loves to see the famous temples so why dont we do that on one or two of the days. There are
too many to describe but Id love to be your guide. Perhaps singing with
microphones is not a common leisure activity in western countries but how about trying at least one evening of karaoke Japanese style? Most karaoke places have
the words to songs in English so dont worry!

I know that you love interesting food so lets try some while you are here. There are some great noodle bars and I know a nice restaurant that specializes in tofu
dishes very healthy!

Let me know your arrival times and Ill meet you at the airport. I don t want you to get lost here on your first day!

Please write again soon,

All the best,

Sachiko