asaCode of

Practice is a
signatory to
the General
Insurance
Code of
Practice,
which sets
out a
commitment
by the
general
insurance
industry to
aim for the
best
standards of
service
possible, and
to promote
better
relations
between
customers
and insurers.
The Code
describes
standards in
areas such as
buying
insurance,
claims
handling,
responding to
catastrophes
and disasters,
information
and
education
and dispute
resolution.
Introduced in
1995 with the
backing of
consumer
groups, the
federal
government,
insurers and
the Insurance
Council of
Australia, it
was revised
in 2005.
More
information
on the Code,
or a copy of
the Code, can
be obtained
from the
Financial
Ombudsman
Service
(FOS)
Australia. You
can contact
the FOS
on 1800 367
287 (free
call), or you
can access
the Code
at www.code
ofpractice.co
m.au.