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Instructions to Candidates:
Page 1 of 6
SB/102
SECTION A: COMPULSORY
(a) Describe the differences between Financial and Managerial Accounting. How
can ERP systems benefit workers in both?
[5 marks]
(b) Assume that an order has been placed with your companys ERP system. These
events occur:
ii. The system schedules the production of the goods. (There is not enough
inventory to ship from stock.)
iii. The system schedules raw material orders from the vendors to make the
goods ordered.
v. The goods are produced and reserved for shipment to the customer.
vi. The delivery is scheduled, and the goods are put on the delivery truck. An
invoice is printed and included with the shipment.
(Continued)
Page 2 of 6
SB/102
Question 1 : (continued)
For each of these events, list the information that must be recorded in the common
database. You do not need to know how to use a database to do this, nor do you need
to understand bookkeeping. At each step, did the wealth of the company increase or
decrease? At each step, how did the companys obligations to outsiders change? At
each step, how did the obligations of outsiders to the company change? You can use
the following table format to answer this question. The first row has been done for you.
[21 marks]
(Continued)
Page 3 of 6
SB/102
Question 1 : (continued)
(c) Given the following information of a company that manufacture two similar product X
and product Y. It is also assumed that the said company is using different legacy
system to store these given information. The company is now thinking to use an
ERP system. Answer the following question for each case given below and show all
your workings to support your answer.
BACKGROUND DATA
Account
Current Current list Receivable
Todays list price , price , balance at start Credit
CASE Date Product X Product Y of business day Limit
1. ABC $1.00 /
CORPORATION 6/29/2006 Unit $1.10 / Unit $8,000 $10,000
$1.00 /
2. KLM Corp 7/3/2006 Unit $1.10 / Unit $5,000 $7,000
$1.00 /
3. ACORN Corp. 7/13/2006 Unit $1.10 / Unit $5,000 $5,000
Current Order
Order Next
Product Qty Date Invoice
CASE Ordered (Unit) Desired Ship To: No.
1. ABC
CORPORATION Product X 1152 7/5/2006 ABC Headquarters A1001
2. KLM Corp Prodyct Y 1440 7/8/2006 KLM Headquarters A1200
ACORN
3. ACORN Corp. Product X 3600 7/15/2006 Headquarters A1300
(i) Given the current state of the system, will credit be granted or denied for each
cases current order? [7 marks]
(ii) If the system processed data in a more timely way that is using an ERP system,
should credit be granted or denied in each of the above cases? [7 marks]
Page 4 of 6
SB/102
SECTION B: ANSWER ANY TWO QUESTIONS
Employees are among a companys most important assets. Without qualified and
motivated employees, a company cannot succeed.
(a) List the steps in a typical recruiting process and highlight the steps that involve
interaction with the potential job candidate. [12 marks]
(b) Identify problems in the recruiting process that might lead a candidate to develop
a negative opinion of the company. [3 marks]
(c) How might an effective information system reduce the potential for these
problems? [3 marks]
(d) Assume you are the HR manager at a large manufacturing company. What
metrics or measurements would you develop to assess the performance of the
Production Supervisor, the Sales Manager and the Chief Accountant?
[12 marks]
(a) Why an Integrated Data Model is considered the heart of an ERP system?
[5 marks]
(b) ERP solutions have flawlessly displayed the integration of various business
processes and eliminated the duplication of work across various functions.
Explain this statement with a brief business life cycle of a sample company
making use of appropriate diagram where applicable. [10 marks]
(c) Suppose you are the Sales manager of a Large Manufacturing Company, what
Human Resources information do you think you would need to manage your
sales force? [5 marks]
(d) Marketing and Sales (M/S) is the focal point of any company, because they are
responsible for selling the companys product.
Assume you are the Chief Information Officer (CIO) of a large manufacturing
company that is thinking a CRM package, but there is resistance from the CEO.
Do you think implementing CRM is a good idea? How can you convince the CEO
that CRM will make improvements? [10 marks]
Page 5 of 6
SB/102
QUESTION 4: (30 MARKS)
(a) ERP systems are designed to provide the information, analysis tools and
communication abilities to support efficient and effective business processes.
Process mapping is one process modelling tool that uses graphical symbols to
document business processes. SAP has developed graphical models for many of
these business processes using the Event Process Chain (EPC).
(i) Assume you have just graduated and you land a job at a large manufacturing
company as its new purchasing agent. The person you replaced has just retired
after 35 years in the job. You are eager to use some of the skills you learned at
school. Write a memo to your new boss, the vice president of Supply Chain
Management, on the virtues of e-commerce and why the company should now
do Internet procurement. [8 marks]