ZENITH International Journal of Business Economics & Management Research________________ ISSN 2249- 8826

ZIJBEMR, Vol.3 (12), December (2013)

Online available at zenithresearch.org.in

THE EFFECTIVENESS OF STRESS MANAGEMENT SYSTEM

AT SPIRO SOLUTIONS PVT LTD, CHENNAI
MRS.J.SRIDEVI *; DR.P.S.VALARMATHY **;
A.K.SUBRAMANI ***
* RESEARCH SCHOLAR,
MOTHER THERASA WOMENS UNIVERSITY,
ASSISTANT PROFESSOR,

VEL TECH INSTITUTE OF MANAGEMENT,

VEL TECH UNIVERSITY, AVADI,
CHENNAI

** RESEARCH SUPERVISOR,
MOTHER THERASA WOMENS UNIVERSITY,
PROFESSOR & HEAD /MBA,
GALAXY INSTITUTE OF MANAGEMENT,SRIPERUMPUDUR,
TAMIL NADU

*** RESEARCH SCHOLAR,

MANONMANIAM SUNDARANAR UNIVERSITY, TIRUNELVELI
ASSISTANT PROFESSOR,
VEL TECH INSTITUTE OF MANAGEMENT,
VEL TECH UNIVERSITY, AVADI,
CHENNAI

ABSTRACT
The main aim of the project is to analyse The effectiveness of Stress Management in Spiro
Solutions Pvt Ltd, Chennai. This study will help to know the factors causing stress and the
strategies that help to overcome Stress.

Descriptive research design is used for the research. Simple Random sampling technique is used
in selection of the samples from the population. The primary data was collected through the
structured questionnaire method. The population size was 320 and sample size is 120. The data
collected through questionnaires were classified, tabulated and analysed.

The analysis and interpretation were done with the help of statistical tools such as percentage
analysis, weighted average method, chi square analysis and Garrett Ranking. Suitable
suggestions and recommendations were given to improve the effectiveness of stress Management
in Spiro Solutions Pvt Ltd, which the researcher believes may be useful to the organization

KEY WORDS: Stress management, Spiro Solutions, Garret ranking, IT Industry

______________________________________________________________________________

INTRODUCTION:
The modern world, which is said to be a world of achievement, is also a world of stress. One
finds stress everywhere, whether it be within the family, business organization/enterprises or any
other social or economic activity. Right from the time of birth till the last breath drawn, an
individual is invariably exposed to various stressful situations. Thus, it is not surprising that

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ZIJBEMR, Vol.3 (12), December (2013)
Online available at zenithresearch.org.in

interest in the issue has been rising with the advancement of the present centaury which has been
called the age of anxiety and stress.

Stress is the subject which is hard to avoid. The term is discussed not only in our everyday
conversations but has become enough of a public issue to attract widespread media attention
whether it be radio, television, newspapers or magazines, the issue of stress figures everywhere.
Different people have different views about it as stress can be experienced from variety of
sources. Ask the opinions of five different. The business person views stress as frustration or
emotional tension; the air traffic controller sees it as a problem of alertness and concentration;
the biochemist thinks of it as a purely chemical event.

The concept of stress was first introduced in the life sciences by HANS SELYE in 1936. It is
concept borrowed from the natural sciences. Derived from Latin word SRINGERE, stress was
popularly used in seventeenth centaury to mean hardship, strain, adversity or affliction. It was
used in the eighteenth and nineteenth centuries to denote force, pressure, strain or strong effort
with reference to an object or person.

The term stress is used to connote a variety of meaningful both by the common man and
psychologist. Psychologist of different persuasions have given
(a) Stimulus oriented,
(b) Response oriented (both physiological & behavioural),
(c) Depth psychologist have treated the concept from the etiological and psychodynamic
viewpoints. It appears that under these circumstances the essential features of the stress
experienced have not received the attention they deserve. (Asthana, 1983)

BRIEF PROFILE OF SPIRO SOLUTIONS:

Spiro founded in 2001, is a tech savvy company with the power of a software giant and the
directions and flow of a dot-com. In addition, Spiro Solutions is people friendly; not just
technology oriented. Think of us as a powerful UNIX server with a user-friendly windows front
end. We understand that most of our customers are neither familiar with technology, nor have the
time and resources to devote to their technical needs. This is where we step in to lend a helping
hand. Spiro shields you from the technology aspect of your business so that you can concentrate
on what matters; your business.

We use state of the art infrastructure, time tested software development methodologies
and the best practices to deliver your outsourcing solutions. Our various services include e-
commerce, website, software development, consulting, hardware solutions, and e-commerce
portals.

Spiro Solutions is a leading provider of IT outsourcing, offshore software development,

custom programming, consulting and software testing services. Multiple software design,
programming labs in India, enable us to focus on high quality design rapid implementation and
QA testing with the most cost-effective and timely delivery to our clients.

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ZENITH International Journal of Business Economics & Management Research________________ ISSN 2249- 8826
ZIJBEMR, Vol.3 (12), December (2013)
Online available at zenithresearch.org.in

OBJECTIVESOF THE STUDY:

The main objectives of the study are:

To study the effectiveness of stress management activities at Spiro solutions Pvt. Ltd.
To identify the factors causing stress to the employees.
To study the kind of Interpersonal relationship exists and its relationship with stress
among employees at Spiro solution Pvt. Ltd.
To suggest suitable measures to improve stress management activities followed at Spiro
solutions Pvt. Ltd.

SCOPE OF THE STUDY:

Stress is emerging as major problem for many successful organizations. Stress has been a
major of the modern times as it can cause harm to employees health & performance.
Stress can deteriorate social & family relationship and eventually burn you out.
Ultimately it can take toll on your health, organization need to recognize stress as
problem and decided whether to act or not.
The present world is fast changing and there are lot of pressure and demands at work.
This pressure leads to physical disorder stress refers to individual reaction to distributing
factors in the environment. Hence this study would help to organization to know factors
of stress and helps in overcome stress.

METHODOLOGY OF THE RESEARCH:

This research follows descriptive research design. The population size of the organization
is 320 and sample size taken is 120. Simple Random sampling was used to select samples from
population. It was implemented through Lottery method. Sampling frame consists of all the
software development executives of Spiro Solutions Pvt. Ltd. Statistical tools applied for the
analysis are Percentage analysis, Weighted average method, Chi square analysis and Garrett
Ranking.

DATA ANALYSIS AND DISCUSSION:

1. Percentage Analysis :

TABLE 4.1.5 Satisfaction level in balancing of Professional and Personal life

S.No Balance Professional& personal life No .of Respondents Percentage

1 Highly Satisfied 25 21
2 Satisfied 55 46
3 Neither Satisfied Nor Dissatisfied 32 27
4 Dissatisfied 4 3
5 Highly Dissatisfied 4 3
Total 120 100

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ZIJBEMR, Vol.3 (12), December (2013)
Online available at zenithresearch.org.in

CHART 4.1.5.a Satisfaction level in balancing of Professional and Personal life

Interpretation:
46% of respondents were satisfied in balancing Professional & Personal life, 27% are
Neither satisfied Nor Dissatisfied, 21% of employees are Highly Satisfied, 3% of employees are
showing Dissatisfied in balancing their life & 3% of employees are Highly Dissatisfied in
balancing their Professional and Personal life.

TABLE 4.1.7 Superior & Subordinate Relationship in the organization.

S.No Particulars No. of Respondents Percentage

1 Highly Satisfied 13 11
2 Satisfied 95 79
3 Neither Satisfied Nor Dissatisfied 7 6
4 Dissatisfied 5 4
5 Highly Dissatisfied 0 0
Total 120 100

CHART 4.1.7. Superior & Subordinate Relationship in the organization.

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ZIJBEMR, Vol.3 (12), December (2013)
Online available at zenithresearch.org.in

TABLE 4.1.12 Factors causing more Stress.

S.No Factors causing Stress No. Of Respondents Percentage

1 Task Demands 45 37
2 Working conditions 30 25
3 Technological Change 10 9
4 Interpersonal Relationship 5 4
5 Economic Situation 30 25
Total 120 100

CHART 4.1.12.a Factors causing more Stress

TABLE 4.1.17 Strategies to overcome their Job Stress

Strategies to overcome Job No. of

S.no Stress Respondents Percentage
1 Demands of work 15 12
2 Communication 20 17
3 Flexible Timings 50 42
4 Job Sharing 25 21
5 None of these 10 8
Total 120 100

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ZENITH International Journal of Business Economics & Management Research________________ ISSN 2249- 8826
ZIJBEMR, Vol.3 (12), December (2013)
Online available at zenithresearch.org.in

CHART 4.1.17.a Strategies to overcome their Job Stress

GARRETT RANKING:

STEP1: TABLE 1:

Rank Task Working Technological Interpersonal Economic Total

demand condition Changes Relationship situation
1 37 22 19 20 23 120
2 26 24 23 22 25 120
3 24 28 26 21 21 120
4 18 19 27 28 28 120
5 15 27 21 29 23 120
Total 120 120 120 120 120

STEP2:
Present position = 100(Rij - 0.5)/ Nij

First rank = 100(1-0.5)/5 = 10 Second rank = 100(2-0.5)/5 = 30

Third rank = 100(3-0.5)/5 = 50 Fourth rank = 100(4-0.5)/5 = 70
Fifth rank = 100(5-0.5)/5 = 90

STEP3: TABLE 2:
Rank Task Working Technological Interpersonal Economic
Total Score
demand condition Changes Relationship situation
1 37 22 19 20 23 120 75
2 26 24 23 22 25 120 60
3 24 28 26 21 21 120 50
4 18 19 27 28 28 120 40
5 15 27 21 29 23 120 24
Total 120 120 120 120 120

STEP4: TO FIND MEAN

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ZIJBEMR, Vol.3 (12), December (2013)
Online available at zenithresearch.org.in

SCANNER (XT):
SCORE(x) TASK DEMANDS(f) fx
75 37 2775
60 26 1560
50 24 1200
40 18 720
24 15 360
TOTAL f=120 fx=6615

MEAN OF XT = 6615/120 = 55.13

SCORE (x) Working Conditions(f) fx

75 22 1650
60 24 1440
50 28 1400
40 19 760
24 27 648
TOTAL f=120 fx= 5898

MEAN OF XW= 5898/120 = 49.15

SCORE(x) Technological Changes(f) fx
75 19 1425
60 23 1380
50 26 1300
40 27 1080
24 21 504
TOTAL f=120 fx= 5689

MEAN OF XTC = 5689/120 = 48.21

SCORE(x) Inter Personal fx

Relationship(f)
75 20 1500
60 22 1320
50 21 1050
40 28 1120
24 29 696
TOTAL f=120 fx= 5686

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ZENITH International Journal of Business Economics & Management Research________________ ISSN 2249- 8826
ZIJBEMR, Vol.3 (12), December (2013)
Online available at zenithresearch.org.in

MEAN OF XI = 47.38
SCORE(x) Economic Situation(f) fx
75 23 1725
60 25 1500
50 21 1050
40 28 1120
24 23 595
TOTAL f=120 fx= 5947

MEAN OF XE = 5947/120 = 49.55

STEP5:
TABLE 3: GARRETT RANKING:
S.NO FACILITY MEAN SCORE GARRETT
RANKING
1 Task demands XT = 55.13 1
2 Working condition X W= 49.15 3
3 Technological XTC = 48.21 4
4 Interpersonal relationship XI = 47.38 5
5 Economic situation XE= 49.55 2

INFERENCE:
It is inferred from the above table that the respondents gave first rank preference to task
demands followed by economic situation, working condition, technological and the last rank was
given to interpersonal relationship.

CHI-SQUARE TEST
STEP1:
AIM: To find the relationship between age and strategies to overcome Job stress
STEP2:
Null hypothesis: There is no relationship between age and strategies to overcome job stress.
Alternative hypothesis: There is a relationship between age and strategies to overcome job
stress

Observed Frequency:

Strategies Changing Economic Introduction Job None of Total

Age demands changes flexible Timings sharing these
21-25yrs 5 3 40 4 13 65
26-30yrs 4 1 32 3 10 50
31-35yrs 1 1 1 1 1 5
36-40yrs 0 0 0 0 0 0
Above 40yrs 0 0 0 0 0 0
Total 11 4 73 8 24 120

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ZIJBEMR, Vol.3 (12), December (2013)
Online available at zenithresearch.org.in

Expected Frequency:

Strategies Changing demands Economic changes Introduction Job None of

Age flexible sharing these
21-25yrs 5.9583 2.1667 39.5417 4.3333 13
26-30yrs 4.5833 1.6667 30.4167 3.3333 10
31-35yrs 0.4583 0.1666 3.0410 0.3333 1
36-40yrs 0 0 0 0 0
Above 0 0 0 0 0
40yrs

STEP3:
Oi Ei (Oi - Ei)2 (Oi - Ei)2 / Ei
5 5.9583 0.9183 0.1541
3 2.1667 0.6943 0.3205
40 34.5417 0.2100 0.0053
4 4.3333 0.1111 0.0256
13 13 0 0
4 4.5833 0.3402 0.0742
1 1.6667 0.4445 0.2667
32 30.4167 2.5068 0.0824
3 3.3333 0.1111 0.0333
10 10 0 0
1 0.4583 0.2934 0.6402
1 0.1666 0.6946 4.1665
1 3.041 4.1657 1.3698
1 0.3333 0.4445 1.3336
1 1 0 0
Total 8.4722

2 =( (Oi - Ei)2 )
STEP4: Ei
Degrees of freedom: (R-1) (C-1)
= (5- 1)(5-1)
=8
STEP5:
Level of significance =0.05
The tabulated value of 2 at =0.05 and five degrees of freedom is 20.05,8=15.5073

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ZENITH International Journal of Business Economics & Management Research________________ ISSN 2249- 8826
ZIJBEMR, Vol.3 (12), December (2013)
Online available at zenithresearch.org.in

STEP5:
Calculated 2 =8.4722 < tabulated value 20.05,5=15.5073
The null hypothesis is accepted

STEP6:

Conclusion:
There is no relationship between age and strategies Job to overcome stress.

WEIGHTED AVERAGE METHOD:

Step; 1
S.No Factor Rank 1 2 3 4 5 Total Rank
Score 5 4 3 2 1 Score
1 Training 11 27 63 11 8 382/120 2
Development 55 108 189 22 8 = 3.18
2 Motivation 4 9 15 31 61 224/120 5
20 36 45 62 61 = 1.87
3 Performance 73 20 25 2 0 524/120 1
Appraisal 365 80 75 4 0 = 4.37
4 Employee 8 46 23 33 10 369/120 3
Counselling 40 184 69 66 10 = 3.08
5 None of 24 12 18 45 21 333/120 4
These 120 48 54 90 21 = 2.775

Inference:
Most of employees showing their response towards performance appraisal, followed
by Training & Development, Employee Counselling, Motivation.

SUMMARY OF FINDINGS :
1. 63% of employees feeling that planning each day and working according to that plan is
not possible and only 37% are working according to the plan.
2. 46% are Satisfied, 27% are neither Neither Satisfied nor Dissatisfied, and 3% are highly
Dissatisfied in balancing their professional and personal life.
3. The majority of employees are showing that they are getting adequate support from their
superior in doing their work.
4. 79% of employees are Satisfied with superior-suboridnate relationship, 11% of
employees are Highly Satisfied, 4% of are Dissatisfied with their relationship between
Superior and subordinate.
5. 37% of employees are Neither Agree Nor Disagree, 22% are Disagree & 7% of
employees are agree that they neglected in team
6. 42% are satisfied, 37% of employees are Highly satisfied, none of them highly
Dissatisfied regarding team work and cooperation in the organization

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Online available at zenithresearch.org.in

7. 42% are Satisfied, 37% of employees are Highly satisfied 0% are Highly Dissatisfied
towards their consistent growth and knowledge in the organization.
8. 56% are Neither Satisfied Nor Dissatisfied, 20% are Highly Dissatisfied & 5% of
Satisfied, towards their overtime work.
9. 37% are Task demands, 25% are working conditions, and 4% are Inter Personal
Relationship factors causes more stress.
10. The majority of employees showing their respondents that there is no bias in evaluating
the performance.
11. 32% are showing job dissatisfaction, 32% are showing absenteeism,. 8% are Lack of
cooperation, In these way employees showing their response when there is bias in
evaluation of performance.
12. 38% of employees are Dissatisfied, 31% of employees are Neither Satisfied or Nor
Dissatisfied, 4% of employees are Satisfied, with Pay package provided in the
organization.
13. The majority of employees showing their response that no incentives are provided in the
organization when the work completed before deadline.
14. 60% are performance appraisal, 20% are none of these, 3.2% are Motivation, and
programmes over come their stress.
15. 42% of employees are flexible timings, 19% of employees none of these, 8% of
employees are Demands of Work, are strategies to overcome job stress.
16. 37% are listening Music, 33% are spending in other activities, and 4.2% are doing
Meditation, showing their respondents personally to over comes stress.
20. First rank preference to task demands followed by economic situation, working
condition, technological and the last rank was given to interpersonal relationship.
21. There is no relationship between age and strategies Job to overcome stress.
22. Most of employees showing their response towards performance appraisal, followed by
Training & Development, Employee Counselling, Motivation.

Recommendations to the company :

1. Organization should conduct Motivation Programmes to the employees which helps to

overcome their stress and helps in providing better performance.
2. When employees have to do overtime of work proper benefits should provide to them.
3. Monetary & Non-monetary rewards provide to employees based on the performance and
target achieved
4. Pay package should be provided to employees based on their performance and experience
in the field.
5. Organization has to communicate their findings to employees after the appraisal system
done and get employees feedback.
6. Company has to provide stress removal programmes like yoga, art of living, marathon.
This stress removal activities helps to employee concentrate to their in job
7. Cordial Relationship is existed between the Superior Subordinate in the organization
helps to fulfil the needs of employees
8. Along with Performance appraisal certain other programmes like employee counselling,
Training and Development, Motivation etc., should conduct in effective way.
9. Job rotation can be implemented in the organization based on their Skills & Interest

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Online available at zenithresearch.org.in

10. Working Conditions need to improve in the organization which overcomes their stress
helps in better productivity.

CONCLUSION
The study on Effectiveness of Stress management at Spiro solutions Pvt Ltd, proved that
employees are stress in their work
Though there is a good relationship exists in the organization between Superior and subordinate,
still employees are neglect in the team. Proper planning is not there in carryout their work which
makes employees stress to meet task. The study reveals that managing stress plays a vital role in
giving better performance towards organizational goal. So stress management results are
important in revamping the commitment and productivity of the employees.

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