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User Guide
Trademarks
AMD, the AMD Arrow logo, AMD Athlon, AMD Opteron and combinations thereof, ATI and ATI product
and product-feature names are trademarks of Advanced Micro Devices, Inc.
HyperTransport is a licensed trademark of the HyperTransport Technology Consortium.
Microsoft is a registered trademark of Microsoft Corporation.
Other product names used in this publication are for identification purposes only and may be trademarks
of their respective companies.
Disclaimer
While every precaution has been taken in the preparation of this document, Advanced Micro Devices,
Inc. assumes no liability with respect to the operation or use of AMD hardware, software or other
products and documentation described herein, for any act or omission of AMD concerning such products
or this documentation, for any interruption of service, loss or interruption of business, loss of anticipatory
profits, or for punitive, incidental or consequential damages in connection with the furnishing,
performance, or use of the AMD hardware, software, or other products and documentation provided
herein.
Advanced Micro Devices, Inc. reserves the right to make changes without further notice to a product or
system described herein to improve reliability, function or design. With respect to AMD products which
this document relates, AMD disclaims all express or implied warranties regarding such products,
including but not limited to, the implied warranties of merchantability, fitness for a particular purpose,
and non-infringement.
Product Notices
Dolby® Laboratories, Inc.
Manufactured under license from Dolby® Laboratories. Dolby and the double-D symbol are trademarks
of Dolby Laboratories. Confidential Unpublished Works.
© 1992-1997 Dolby Laboratories, Inc. All rights reserved.
Macrovision
Apparatus Claims of U.S. Patent Nos. 4,631,603; 4,819,098; 4,907,093; 5,315,448; and 6,516,132. Licensed for
limited viewing uses only.
This product incorporates copyright protection technology that is protected by US patents and other
intellectual property rights. Use of this copyright protection technology must be authorized by
Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized
by Macrovision. Reverse engineering or disassembly is prohibited.
Documentation Updates
AMD is constantly improving its product and associated documentation. To maximize the value of your
AMD product, you should ensure that you have the latest documentation. AMD’s documentation contains
helpful installation/configuration tips and other valuable feature information.
Caution:
For continued protection against the risk of electric shock and fire, install this
accessory only in products equipped with a three-wire grounding plug, a plug
having a third (grounding) pin. A 3-pin plug will only fit into a grounding-type
power outlet. This is a safety feature. If you are unable to insert the plug into the
desired outlet, contact an electrician to replace the obsolete outlet. Do not remove
the grounding pin of a three-pin plug.
Caution:
Since an outdoor antenna or cable system may be connected to the product,
be sure that the antenna or cable system is grounded so as to provide some
protection against voltage surges and built-up static charges. Article 810 of the
National Electrical Code, ANSI/NFPA 70, provides information with regard to
proper grounding of the mast and supporting structure, grounding of the lead-
in wire to the antenna discharge unit, size of grounding conductors, location
of antenna-discharge unit, connection of grounding electrodes, and
requirements for the grounding electrode.
b. Unplug during storms and when unused for long periods of time.
Caution:
For added protection for this product during a lightning storm, or when it is
left unattended and unused for long periods of time, unplug it from the wall
outlet and disconnect the antenna or cable system. This will prevent damage
to the product from power-line surges.
Warning:
When installing an outside antenna system, extreme care should be taken to
keep from touching such power lines or circuits, as contact with them may be
fatal.
Caution:
An outside antenna system should not be located in the vicinity of overhead
power lines or other light or power circuits, or where it can fall into such
power lines or circuits.
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Replacing an Existing Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
First Card for this PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Record the Serial and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Uninstalling the Old Driver (Windows® XP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Uninstalling the Old Driver (Windows Vista®) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Installing the Graphics Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing the ATI Catalyst™ Software Suite (Windows OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Display Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configure the Display (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
ATI Radeon HD 4800 Series Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Display Adapters (Optional Accessories) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Supported Display Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
ATI CrossFireX Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using ATI Catalyst Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
ATI Catalyst Control Center Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Starting the ATI Catalyst Control Center Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Accessing ATI Catalyst Control Center Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Searching the Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Graphics Card Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting ATI CrossFireX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
HDTV/HDTV Adapter Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
International Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
FCC Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Industry Canada Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CE Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Waste Electrical and Electronic Equipment (WEEE) Directive Compliance . . . . . . . . . . . . . . . . . . . 21
vi
Installation
For support, you will need to record the serial number and the part number for
the card before installation.
Installation Overview
The installation of the card has slightly different procedures depending on
whether you are replacing an existing card or installing a graphics card in a PC
for the first time. This section briefly describes the high-level steps for both cases.
Caution:
To avoid possible damage to the motherboard, wait approximately 20
seconds after unplugging the power cord before disconnecting a
peripheral or removing a component from the motherboard .
Caution:
Remember to discharge your body’s static electricity by touching the
power supply or the metal surface of the computer chassis.
Tip: If necessary, consult the computer manual for help in removing the
cover.
1 Power supply
2 Graphics card
1 Power supply
2 Graphics card
The computer should start normally and the software must be installed next.
Software is provided to both operate and take advantage of all the features of the
graphics card. Software includes:
• The graphics card drivers.
• ATI Catalyst™ Control Center software.
• HydraVision™ software (included in the custom install).
• SurroundView™ software (included in the custom install).
• ATI Avivo™ video converter software (included in the custom install).
Tip: If the installer fails to install the driver, or you have a software conflict, you
can download the latest software from ati.amd.com/support/driver.html and
then install it.
Display Configuration
This section describes how to configure the display and lists the available display
connections.
Caution:
Choosing a refresh rate unsupported by the display may damage it. Consult
the display’s documentation if necessary.
5. Click OK.
Once you have configured the main display you can configure any other
displays that are connected.
6. To configure another display, do the following:
a. Right-click on the desktop and, in the shortcut that appears, click
Properties.
Note: The ATI Catalyst Control Center software can also enable
and configure multiple monitors.
b. To access the basic multi-monitor configuration settings, click the
Settings tab.
c. Select the monitor icon identified by the number 2.
Note: When using multiple monitors with the graphics card, one
monitor will always be the primary display, additional monitors
will be designated as secondary.
d. Click Extend my Windows desktop onto this monitor.
e. Set the Screen Resolution and Color Quality as appropriate for the
second monitor.
f. Click OK.
1 DVI-I Dual Link connection (It provides audio and video digital signals
and HDMI™ output that is compatible with most HDMI devices.)
2 TV/HDTV out
3 DVI-I Dual Link connection (It provides audio and video digital signals
and HDMI output that is compatible with most HDMI devices.)
Adapter Description
DVI-to-VGA
DVI-to-HDMI
The HDMI adapter is a proprietary adapter manufactured and sold
by approved manufacturers (like Wieson Technologies Co., Ltd.)
that has a specific detection mechanism to allow properly
configured graphics cards to pass HDMI signals through a DVI
connection to an HDMI compliant device.
7-pin HDTV output cable
If ATI Catalyst™ A.I. is enabled in the ATI Catalyst Control Center software, the
optimal rendering mode available for the application is automatically selected.
Caution:
To avoid possible damage to the motherboard, wait approximately 20
seconds after unplugging the power cord before disconnecting a
peripheral or removing a component from the motherboard.
Caution:
Remember to discharge your body’s static electricity by touching the
power supply case or the metal surface of the computer chassis.
Warning:
Some graphics cards can get hot while operating. Wait approximately five
minutes after turning off the computer before touching the card.
Caution:
Always handle the ATI CrossFireX bridge interconnects by the connector
only. Do not push or pull on the flexible cable.
1 Power supply
2 ATI CrossFireX graphics cards
3 Interconnect
Reference
The following section offers troubleshooting tips and provides customer care,
warranty, and compliance information.
System Requirements
Hardware
Minimum requirements are:
• Motherboard with one PCIe ×16 lane graphics slot.
• AMD Athlon™ or Intel® Pentium® 4 CPU.
• 1 GB RAM.
• CD-ROM or DVD-ROM drive for installing software.
• A 450 watt or better power supply with two 2×3 PCIe power connectors.
• Certified power supplies are strongly recommended; for a list of certified
power supplies, see ati.amd.com/certifiedpsu.
ATI Catalyst Control Center Help feature to access usage information, generate a
problem report, and get software version information for your graphics card.
1. Open ATI Catalyst Control Center in the Advanced view.
2. Choose one of the following options:
➭ Press the F1 key at any time to get specific help on the currently
displayed information.
➭ From the ATI Catalyst Control Center Dashboard, choose Help ▷ Help
Contents to browse the entire help contents.
➭ From the ATI Catalyst Control Center Dashboard, choose Help ▷ Search
Help to search the help contents for a specific term.
➭ To access AMD's Web site, from the ATI Catalyst Control Center
Dashboard, choose Help ▷ Go to ATI.com.
Troubleshooting
Graphics Card Installation Troubleshooting
For more advanced troubleshooting information, contact AMD Customer Care
for ATI products at ati.amd.com.
Note: When disabling ATI CrossFireX you will be given the option to
restart your computer to restore the original graphics memory size or
continue with the reduced memory size.
3D Client is Active
You will not be able to start ATI CrossFireX if a 3D application, game, or video
playback, such as a DVD movie, is running.
Close all open 3D applications, games, and movie player applications, and then
enable ATI CrossFireX.
Customer Care
For detailed instructions on how to use your product, refer to the documentation
included on the installation CD.
To activate Customer Care, you must register your product at ati.amd.com/
online/registration.
If you require further assistance with your product, the following Customer Care
options are available:
AMD Customer Care for Graphics Products will work to resolve your issue and
help you to get your ATI product up and running. If your issue is not resolved,
our technicians will determine whether the difficulty you are experiencing is the
result of the ATI product, whether your product contains a defect, and whether
your product is under warranty.
• AMD Customer Care is unable to assist with refunds, returns, or exchange-
specific inquiries. If resolving the problem being experienced is critical to
your decision to keep the product, it is your responsibility to ensure that you
know and are within the period of time your reseller will allow for refunds,
returns, or exchange.
• AMD is not responsible for any expense incurred accessing Customer Care.
It is expected that customers will review the expense associated with the
available support options and will choose the method that best meets their
needs and budget.
• AMD Customer Care reserves the right to limit support options for products
that are not registered or are reaching end of life.
Caution:
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
CE Compliance Information
EMC Directive 2004/108/EC
Electrical Safety
Europe: The Low Voltage Directive—2006/95/EC
• EN 60950-1—Safety of Information Technology Equipment
USA/Canada:
• UL 60950-1 (Information Technology Equipment—Safety—Part 1: General
Requirements)
• CSA C22.2 No. 60950-1 (Information Technology Equipment—Safety—Part 1:
General Requirements)
To meet UL safety requirements, the computer’s maximum room temperature
should not exceed 40 °C.