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Trap #1 (page 3)
Trap #2 (page 4)
Trap #3 (page 5)
Domain
Business Data
Software specific
operations systems reports
Now it is working just the way you want. Life is good. Then,
during a meeting, one of the team members asks a simple
question. “I wonder what it looks like by month?” Sigh.
Moving the data
Are we that much better off than when we used felt tip
can generate three
pens and graph paper? Yes, the software allows us
potentially deadly
to crunch a lot of data quickly, but the move-the-data
problems.
approach involves three potentially deadly problems.
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www.pqsystems.com
800.777.3020
© 2006 PQ Systems, Inc.
AND HOW TO AVOID THEM
Trap #3: Do Nothing
Given the work and potential hazards associated with the
first two traps, you may be tempted to select another im-
provement project—one that is associated with the quality
domain, where data already exists in the quality software
programs. But in most organizations today, large amounts of
data flow into databases. Operators enter data into a manu-
facturing program, bookkeepers into an accounting system,
sales people into an order entry system. What can be learned
from that data? How can you use the data to save money or
improve quality in your organization? How can you find sig-
nals in the data—signals that let you know there is a problem
(page 5)
or an opportunity? After all, why do you have all this data if
your organization does not plan to benefit from it?
Quality analysis
Doing nothing means gaining nothing. Control charts are
tools can be applied
simple but powerful tools. They can help you avoid two
to virtually any
important mistakes: adjusting a process when you
process in any part
should leave it alone, and not adjusting a process
of an organization
when intervention could probably help. The database
to have a positive
is a repository and the chart is a tool that allows you to
impact on the
make sense of the current data to bring about data-based
bottom line.
decisions and improvements.
(page 6)
20
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(page 9)
About the Author
M. Stephen Daum is director of development for PQ Systems.
Prior to assuming responsibility for development, Steve was
the lead programmer on PQ’s statistical software products—a
position he took in 1985. Steve has more than 20 years of
experience with control charts and control charting software
and has shared that experience through presentations, train-
ing, and educational sessions for organizations throughout
the U.S., England, and South Africa.