PICK UP GUEST LAUNDRY

Valet : (Knock the door 3 times) Good morning, valet service please

Guest : Coming please

Valet : Good morning Mr. Smith, Im Natih from valet section. Do you have any

laundry, Mr. Smith?

Guest : Yes please take it beside my bed.

Valet : Certainly Mr. Smith. Could I check your laundry first?

Guest : Yes please

Valet : Well Mr. Smith. You have 2 shirts and 2 pair of trousers. The total is 4 pcs. Is that

correct?

Guest : Yes correct

Valet : May I know what is special instruction do you want? In our hotel we have

washing, dry cleaning and pressing only

Guest : Washing please

Valet : May I know what kind of service do you need? We have Regular service, express

service and emergency service.

Guest : Could you explain to me about the service?

Valet : Certainly Mr. Smith. If you want regular service, your laundry will collect before

10 AM, and will be return after 5 PM in the same day. Collection after 10 AM will

be return next day after 5 PM. The price is normal price with 21% tax and service.

If you want express service, the last collection is 12.00 , Your laundry will finish in

6 hours with 50% additional charge + 21% tax and service. And the emergency
 service is the last collection at 2 pm and your laundry will finish in 3 hours with

additional charge 100% + 21% tax and service. With one do want Mr. Smith?

Guest : emergency please..

Valet : Alright Mr. Smith. what kind of finishing do you want? Folding, on hanger or shirt

starched?

Guest : On hanger please

Valet : Alright Mr. Smith. May I repeat your request?

Guest : Yes please..

Valet : Well Mr. Smith. You have 4 pcs of laundry. 2 Pcs shirts and 2 pcs trousers. You

want washing and emergency service with shirt and trouser on hanger. Is that

correct?

Guest : Yes.. correct..

Valet : Alright Mr. Smith, thank you so much for your laundry. I will proses your laundry

as soon as possible and will deliver to you approximately at 3 hours later. If you

need any information, please call us by dial number 3 from your telephone.

Guest : Alright thank you for your service..

Valet : With my pleasure Mr. Smith. Have a nice day

DELIVER GUEST LAUNDRY TO THE ROOM

Valet : (knock the door 3x) Valet service please

Guest : Coming please

Valet : Good afternoon Mr. Smith Im Natih from valet section. I would like to deliver

your laundry. Would you like to check your laundry Mr. Smith?

Guest : Yes its good may I know how much I must pay?

Valet : Well Mr. Smith. I would like to explain to you about your laundry bill. The charge

for 4 pcs + 21 tax and service is Rp. 36.300. Due to you want emergency service,

the additional charge for it is 100% from your amount. So, the grand total is Rp.

72.600.

Guest : Alright

Valet : Excuse me Mr. Smith, Could I have you signature over here please?

Guest : Sure (sign the bill)

Valet : Thank you so much Mr. Smith. Is there anything else?

Guest : No thank you

Valet : Well thank you so much for your trust and interest Mr. Smith. If you need any

further assistance, dont be hesitate to call us by dial number 3 to laundry service.

Guest : Thank you for your service.

Valet : With my pleasure Mr. Smith, have a nice day