(Submitted in the fulfillment for the award of masters degree in

business administration)

SUBMITTED TO SUBMITTED BY
Mr.LALIT ASIJA SANGEETA ARORAA
MBA Faculty MBA /05/23

N.C. College of Engineering, Israna

(Kurukshetra University, Kurukshetra)
0
 EXECUTIVE SUMMARY
Todays there is great rush of workers in every organization. To compete and survive
in the competitive atmosphere one has to be aware about the workers satisfaction level in the
organization.This is the main force behind choice of this topic,the main objective of this study
is that to get knowledge about the workers satisfaction level wheather the workers are
satisfied with the organization or not. TATA INTERNATIONAL LTD.is performing in
various sectors.Today its operations are organised into two business lines-Leather and
Engineering.But this research is limited only in Leather Deptt.This research will reveal the
information towards the management of the company, working conditions in the
organization,welfare activities,or quality improvement programmes with in the organization,
or workers attitude towards the organization.

This research is primary data based survey, in this research there is a questionnaire
which was used for collecting data through workers wheather they are satisfied with in the
organization or not.Research design used for this project is Descreptive research
design.Descreptive research design are those in which the problem is defined from survey.In
this research information is collected from the workers with the help of questionnaire.

The project report includes

PROFILE OF THE COMPANY: The profile of the company are included in short in the
report TATA INTERNATIONAL LTD. is performing in
various sectors. TATA INTERNATIONAL set up integrated leather & leather
products business at DEWAS in the state of MADHYA PRADESH in central India, in the year
1975. It is situated on a 100-acre site in the midst of sylvan surroundings and is amongst the
top three skin tanneries in the world.

.The SWOT ANALYSIS of the company is also included in the report. The project also

1
includes different leather products of the company.

FINDINGS: Most of the workers feel pride being apart of the

organization.They are also satisfied with the working environment and other facilities
in the organization.But some of them are not satisfied with the working
conditions,welfare activities,.quality improvement programme.or other facilities with
in organization.

SUGGESTIONS: Management must take some initiative in order to improve the

working environment,safety arrangements programme,quality of the food provided in
the canteen.Supervisors must given full attention towards all the workers in the
organization. Thats why they feel pride being a part of the TATA INTERNATIONAL
LTD.

Some limitations may be there in a study of this nature because some confidential
data may create problems for the company in future. I have tried my best to
explain the concepts.

2
 ACKNOWLEDGEMENT

There are a very few students who get such a wonderful teachers and seniors in their
Lifetime who consider the success of their followers as their own success. Fortunately, I
am also that lucky student who has a great assistance not only from the college and
teachers but also from the company.

I would like to thank Mr. MICHAEL PATRO (Chief H.R. & Administration) for providing
an opportunity to work with such an esteemed and successful organization as TATA
INTERNATIONAL LTD.

I am grateful to Mr. ANIMESH SAMANTA (H.R. Manager), who extended his whole-
hearted and Unreserved help to me throughout this project and enabled me to give project
its Present shape.

I would also like to thanks to all TATA team who gave me an unending support from the
project has been assigned to me.

Words fail to express adequately, my feeling of deep gratitude, which I owe to Mrs. PUJA
MANN (HOD, MBA Dept.) for her invaluable counsel, constant help and continuous
encouragement at all stages of this work.
I am also greatful to Mr. NARANG (MBA FACULTY) who gave me proper guidance for
my project and enabled me to give project its present shape.
I would also like to extend my thanks to my supporting faculty of
N.C.C.E, ISRANA, KURUKSHETRA UNIVERSITY.

THANK YOU ALL!

SANGEETA

3
 INDEX
Page No.
1. EXECUTIVE SUMMARY 1-2

2.ACKNOWLEDGEMENT 3

3.HISTORY OF THE COMPANY 5-7

4.COMPANY PROFILE 8-11

5.ABOUT THE PROJECT 12-16

6.OBJECTIVES OF THE STUDY 17-18

7..SWOT ANALYSIS 19-21

8.RESEARCH METHODOLOGY 22-25

9. DATA ANALYSIS AND INTERPRETATIONS 26-44

10. FINDINGS 31, 45

11.LIMITATIONS 48-49

12. SUGGESTIONS 50-52

13. ANNEXURE 53-55
14. REFERENCE 56-57

4
5
TATA INTERNATIONAL LIMITED
Established in 1962, Tata International has evolved from an export house into an

international business company with a global turnover of US$ 1.6 billion in 2005-6. In

international trading, it encompasses the entire value chain from sourcing products to delivery.

The company has taken on various value-added roles and has stakes in a cross-section of

businesses. Today its operations are organized into two business lines - Leather and

Engineering. With the worldwide reach provided by a well-integrated network that spans the

globe, the company has strengthened its capability to source globally, deliver world class

quality, work with global brands, and has developed some key international alliances for

sustaining future growth. The company exports to more than 125 countries with its major

markets being Europe, SAARC, ASEAN, West Asia, the Far East, and Oceania.

Tata International is a member of the Tata Group - India's best known industrial group,

with an estimated turnover of US $ 22 billion (equivalent to 3 % of India's GDP). Besides its

trading house profile the company has stakes in mines, a five star hotel, distributorships, and

IT ventures; it has customer support facilities for Tata vehicles, design studios for leather, and

warehouses dotted across the world.

In tune with the Tata ethos, Tata International is a signatory to the United Nations'

Global Compact. The R&D division of Tata International's Leather GBU, the company's only

manufacturing operation, fosters environmental projects that look at the future needs of the

leather industry, including patented technologies for energy generation from waste and for

leather processing. In May 2005 the company won the TERI Corporate Environmental Award.

6
Mission
To be a competitive value provider in international business for Group companies and all
our partners.

Vision 2008
Become a globally networked enterprise seizing opportunities worldwide to generate
USD 25 million annual profits by 2008.

Vivid Description of Vision

By 2008, TATA International would have

Achieved aggressive and profitable growth of our 5 core businesses and initiated
new businesses

Become a cohesive, integrated and synergised global entity providing horizontal

and vertical reach and infrastructure to all our partners worldwide
Consistently achieved customer delight by focusing on value adding activities
throughout our value chain
Achieved best partner status with Group Companies in international business on
a sustained basis
A strong global supply base for world class goods and services
Become a learning and knowledge rich organization acknowledged as thought
leaders in international business
Institutionalized Tata Business Excellence Model and achieved best in class status
Effective and responsive systems and processes that will underpin our business
decisions to manage risks
Become an exciting organization which attracts and retains best talent worldwide
for global competitiveness

7
8
INTRODUCTION OF TATA INTERNATIONAL LTD.

TATA INTERNATIONAL set up integrated leather & leather products business at

DEWAS in the state of MADHYA PRADESH in central India, in the year 1975. It is situated

on a 100-acre site in the midst of sylvan surroundings and is amongst the top three skin

tanneries in the world.

The leather & leather products business produces high quality finished leather, leather

shoe uppers & full shoes, leather garments & leather goods for sophisticated and quality

conscious markets of West Europe, North America and the Far East. Production to exacting

international standards is achieved through the use of equality. Audit of the production of

these tanneries is carried out by the supervision by the companies technicians posted at

Calcutta, Delhi, Kanpur and Muzaffarpur & Chennai. TATA INTERNATIONAL also imports

wet blue cow hides and sheep skins for meeting its special requirements from overseas,

including from units managed by TATA INTERNATIONAL, modern machinery & state of the

art processes.

The leather & leather products business obtains raw materials in wet blue form from

selected tanneries all over India.Established in 1962, Tata International has evolved from an

export house into an international business company with a global turnover of US$ 1.6 billion

in 2005-06. In international trading, it encompasses the entire value chain from sourcing

products to delivery. The company has taken on various value-added roles and has stakes in a

cross-section of businesses. Today its operations are organized into two business lines -

Leather and Engineering. With the worldwide reach provided by a well-integrated network

that spans the globe, the company has strengthened its capability to source globally, delivers

9
world class quality, work with global brands, and has developed some key international

alliances for sustaining future growth. The company exports to more than 125 countries with

its major markets being Europe, SAARC, ASEAN, West Asia, the Far East, and Oceania.

Tata International is a member of the Tata Group - India's best known industrial group,

with an estimated turnover of US $ 22 billion (equivalent to 3 % of India's GDP). Besides its

trading house profile the company has stakes in mines, a five star hotel, distributorships, and

IT ventures; it has customer support facilities for Tata vehicles, design studios for leather, and

warehouses dotted across the world.

In tune with the Tata ethos, Tata International is a signatory to the United Nations'

Global Compact. The R&D division of Tata International's Leather GBU, the company's only

manufacturing operation, fosters environmental projects that look at the future needs of the

leather induenegeneration from waste

10
 ACHEIVEMENTS AND AWARDS

The company has consistently won the council of leather exports trophies and national

productivity council awards; colors developed at the leather manufacturing facility have been

selected for MODE UROP color collection.

1. MULTIPLE WINNER OF COUNCIL OF LEATHER EXPORTS AWARDS SINCE

1984

2. RAJIV GANDHI AWARD FOR ENVIORNMENT PROTECTION IN 2002

3. RAJIV GANDHI NATIONAL QUALITY AWARD IN 2000

4. IN JANUARY 2003 TATA INTERNATIONAL LTD RECEIVED BEST DESIGN

AWARD FROM COUNCIL OF LEATHER EXPORTS IN LEATHER
ACCESSOROIS CATEGORY

5. IN JUNE 2003, THE COMPANIES LEATHER COMPLEX AT DEWAS RECEIVED

NATIONAL AWARD FOR PROMOTION OF POLLUTION CONTROL AND
RAJIV AWARD FOR CLEAN TECHNOLOGY FROM MINISTRY OF
ENVIORNMENT AND FORESTRY.

THE LEATHER COMPLEX AT DEWAS RECEIVED AN ISO-14001

CERTIFICATION Tata International's portfolio comprises of a number of businesses:

Automotive Components

Chemicals

Engineering Products

Leather & Leather Products

11
12
 PRODUCTS OF LEATHER

PRODUCTS OF LEATHER COMPLEX

1. THER

FINISHED LEATHER
The leather finishing units makes a wide range of full aniline and semi

aniline leathers from goat, sheep, cow and buffalo. A wide variety of finishes and

colors are available. The speciality leathers include glazed finish: brush off, oil

pull ups, high gloss softy, patent leathers etc

2. SHOE UPPERS

The shoe uppers unit has a capacity to manufacture intricate and high

quality shoe uppers for fashion conscious customers.

3. LEATHER SHOES

The full shoe manufacturers men and ladies Moccasins and flat lasted shoes

including ladies court shoes

4. FOOTWEAR COMPONENTS

The footwear components unit presently manufacturers leather unit

soles, rubber soles, heels and full and half insoles some of these components are

also being exported.

13
5. LEATHER GARMENTS

The leather garments unit presently makes a

wide range of men and ladies jackets, blousons,

skirts and trousers

6. LEATHER GOODS

This includes a wide range of soft luggage

and travel goods, leather accessories, and personal articles

7. WATCH STRAPS

TATA International Ltd is the largest supplier of leather watchstrap.

14
Businesses at a Glance
In the leather business Tata international has evolved from being a world class

manufacturer of finished leather to being a leading supply chain integrator of leather and

leather products with sourcing bases around the world. The company has facilities in India at

Dewas, Chennai, Delhi, Calcutta and in China. Its state-of-the-art manufacturing facility at

Dewas is among the top three worldwide for goat skin. The R&D here has made

internationally acknowledged break-through in processing chrome free leather and solid

waste. Due to its strong design capabilities and high quality the company has world-renowned

clients for its finished leather and leather goods.

Quality Policy
Tata International will endeavor to provide customer delight through world class

products and services. Our pursuits of excellence will be guided by our core values and

through continuous improvement innovation and teamwork.

This policy, which forms the basis of establishing and reviewing the quality objectives,

shall be communicated across the organization and will be reviewed for alignment with

business goals. This policy shall comply with all the requirements of the Quality Management

Standard.

Products and Services

15
 Finished Leather
Leather Garments
Leather & Leather
Footwear Articles
Products
Leather Footwear and Shoe Uppers
Castings, Forging and Machined Components
Rolling Mill Rolls and Refractory
Pig Iron and Sponge Iron
Railway Rolling stock and Mini / Micro Hyde Projects supply
Aluminum and Mining Industry equipment and spares
Engineering Diesel Genets
Construction and material handling equipment
Automotive accessories
Agro equipment including Tractors

Bicycles and Bicycle Spare Parts

Industrial
Food Additives
Chloral Alkalis
Iron Oxide
Pigments
Chemicals
Solvents
Maize Derivatives
Minerals

Paint Driers
Leather manufacture, export, sourcing and marketing
Nature of Business
Engineering
Year of establishment 1962
Number of employees 1613 [FY 2004-05]
Company and its overseas subsidiaries combined turnover was
Turnover (2004-2005)
UD$ 1.7 billion in 2004-05

16
17
 OBJECTIVES OF THE STUDY

To study the working environment exists in the

organization.

To study the level of quality improvement programme

with in the organization.

To study the workers satisfaction level

Work condition
Canteen facilities
Welfare activities
Productivity Improvement
Interpersonal Relationship

Workers perception regarding the safety arrangement

&safety training programmes.

18
19
SWOT ANALYSIS OF TATA LEATHER INDUSTRY

STRENGTH

High growth

Ready availability of highly skilled and cheap manpower

Large raw material base

Policy initiatives taken by government

Capability to assimilate new technologies and handle new projects

Continuous emphasis on product development and design up gradation.

WEAKNESS

Lack of warehousing support from government

International price fluctuation

Huge labour force resulting in high labour charges

Lack of strong presence in global fashion market

Unawareness of international standards by many players

OPPURTUNITIES

Rising potential in the domestic market

Growing fashion consciousness globally

Use of information technology and decision support to help eliminate the length
of production cycle of different products

Use of E-Commerce in direct marketing.

THREATS

20
 Major part of the industry in unorganized

Limited scope for mobilizing funds through private placements and public
issues (many businesses are family owned)

Difficulty in obtaining bank loans resulting in high cost of private borrowings

Stricter internationals standards

High competition from east European countries and other Asian countries

Lack of communication facilities and skills

21
22
RESEARCH METHODOLOGY

Research Objective

Every research should be conducted with some objective, so my research objective is

TO STUDY THE SATISFACTION LEVEL AMONG WORKERS OF TATA LEATHER

LIMITED.

Data Analysis

There are two types of methods for data collection namely

Primary Data

Secondary Data

The survey started by choosing a tool, designing the process, compiling the data and

interpreting the result.

Data Analysis Tools

A self filling questionnaire was used to capture individual satisfaction level.

Questionnaire design

The questionnaire was divided into ten parameters covering different areas.

23
Area Targeted

The following are the targeted areas

1. Goal Clarity

2. Canteen Facility

3. Working Condition

4. Interpersonal Relationship

5. Safety

6. Quality Improvement

7. Supervisor Behavior

8. Welfare Activities

9. Quality Improvement Programs

10. Training and development

24
SAMPLE DESIGN
A sample design is a definite plan for obtaining a sample from given population. It

refers to the techniques or the procedure the researches would adopt in selecting the

items for sample.

Sample Size
Here sample size is 80 workers i.e. 40% of total work force of the company who represent the

entire population.

Compilation & Interpretation

Responses of 80 workers were captured and result of the covered sample size was computed

and interpreted.

Methodology
1) The questionnaire was formed covered 14 major areas.

2) Sample of 80 workers was taken representing app. 40% of total workers i.e. 200.

3) The workers were interviewed and asked to fill the questionnaire based on stratified

random sampling method.

25
26
27
LEATHER GARMENTS DEPARTMENT

Q1. The mission, vision, objectives and core values of my organization are shared and well
explained.
a) Percentage of workers strongly agree 39.53%
b) Percentage of workers strongly disagree 4.65%

By clubbing the above data we get the following pie chart having three dimensions viz.
satisfaction, neutral and dissatisfaction.
Q 2 I am satisfied with the quality of food and other canteen facilities provided to me.
a) Percentage of workers strongly agree 4.65%
b) Percentage of workers strongly disagree 44.19%

28
By clubbing the above data we get the following pie chart having three dimensions viz.
satisfaction, neutral and dissatisfaction.
Q 3 Proper lighting, ventilation, sitting and cleanliness facilities are provided to me while I
am on the job.
a) Percentage of workers strongly agree 37.21%
b) Percentage of workers strongly disagree 4.65%

By clubbing the above data we get the following pie chart having three dimensions viz.
satisfaction, neutral and dissatisfaction.
Q 4 Co-workers value and respect each other as a person, in our organization.
a) Percentage of workers strongly agree 30.23%
b) Percentage of workers strongly disagree 6.98%

By clubbing the above data we have the following pie chart having three dimensions viz.
satisfaction, neutral and dissatisfaction.

29
Q 5 Various programs like training, education etc. conducted by the company for personal
growth, quality improvement and productivity improvement are very useful.
a) Percentage of workers strongly agree 58.13%
b) Percentage of workers strongly disagree 4.65%

By clubbing the above data we get the following pie chart having three dimensions viz.
satisfaction, neutral and dissatisfaction.
Q 6 I always feel that my life is valued by the company as it gives special emphasis on safety
arrangements and safety training programs.
a) Percentage of workers strongly agree 44.19%
b) Percentage of workers strongly disagree 4.65%

By clubbing the above data we get following pie chart having three dimensions viz.
satisfaction, neutral and dissatisfaction.
Q 7 I feel pride in associating with the organization.
a) Percentage of workers strongly agree 53.48%

30
 b) Percentage of workers strongly disagree 6.98%

By clubbing the above data we get the following pie chart having three dimensions viz.
satisfaction, neutral and dissatisfaction.
Q 8 My supervisor gives attention to my problems and is available to me whenever needed.
a) Percentage of workers strongly agree 39.53%
b) Percentage of workers strongly disagree 6.98

From the above it is interpreted that 83.72% workers are satisfied, 2.32% workers are neutral
and 13.95% workers are dissatisfied with the availability and the attention given by the
supervisor to their problems.

Q 9 Various welfare activities of company as salary advance, loan, home visits, special
medical facilities, society etc. are good.
a) Percentage of workers strongly agree 58.13%
b) Percentage of workers strongly disagree 4.65%

31
By clubbing the above data we get the following pie chart having three dimensions viz.
satisfaction, neutral and dissatisfaction.
Q10. Various programs conducted for quality improvement like advice, reward policy,
quality circle, TBEM etc. & at present reward and recognition policies like kaizen, quality
circle award policies are good and profitable for the company.
a) Percentage of workers strongly agree 44.19%
b) Percentage of workers strongly disagree 6.98%

By clubbing the above data we get the following pie chart having three dimensions viz.
satisfaction, neutral and dissatisfaction.

32
33
 Findings
In LGD, companys mission, vision, objectives, core values and objectives are shared
and explained to the workers. The satisfaction level is high and very few are
dissatisfied with the way in which mission, vision, objectives and core values are
shared and explained.
Majority of workers (app.62%) are dissatisfied with the canteen facility and the quality
of the food.
The work conditions are satisfactory in LGD. Approx.74% workers are satisfied with
it.
The workers are quite satisfied with the interpersonal relationship that exists between
them.
Various programs conducted by company for personal growth, quality improvement
and productivity improvement are satisfactory.
Safety arrangement and safety training programs are good in the company.
Being part of the organization, most of the workers feel pride.
Supervisor gives proper attention to the problems of the workers and always available
to them whenever needed.
Welfare activities conducted by the company are good.

Most of the workers are satisfied with the quality improvement programs as well as
with the reward and recognition policies

34
35
Q1. The mission, vision, objectives and core values of my organization are shared and well
explained.

%AGE OF RESPONDENTS RESPONSES

89% SATISFIED

0% NEUTRAL

11% DISSATISFIED

From the above data , it is interpreted that 85.45% workers are satisfied , and 10.45%

workers are dissatisfied with the way in which mission , vision , objectives and core values

are explained and shared with them.

36
37
Q2. I am satisfied with the quality of food and other canteen facilities provided to me.

%AGE OF RESPONDENTS RESPONSES

14.55% SATISFIED

1.81% NEUTRAL

86.63% DISSATISFIED

From the above data it is interpreted that 14.55% workers are satisfied, and 83.63% workers

are dissatisfied with the canteen facility provided to them , while 1.81% were neutral.

38
Q3. Proper lighting, ventilation, sitting and cleanliness facilities are provided to me, while I
am on the job.

%AGE OF RESPONDENTS RESPONSES

76.36% SATISFIED

9.09% NEUTRAL

14.45% DISSATISFIED

From the above data it is interpreted that 76.36% workers are satisfied , and 14.45% are

dissatisfied with the working environment provided to them , while 9.09% are neutral.

39
Q4. Co-workers value and respect each other as a person , in our organization .

%AGE OF RESPONDENTS RESPONSES

74.54% SATISFIED

3.64% NEUTRAL

21.82% DISSATISFIED

From the above data it is interpreted that 74.54% workers are satisfied and 21.82% are

dissatisfied with the interpersonal relationship among themselves; while 3.64% were

indifferent.

40
Q5. Various programs like training, education etc. conducted by the company for the personal
growth, quality improvement and productivity improvement are very useful..

%AGE OF RESPONDENTS RESPONSES

90.91% SATISFIED

0.00% NEUTRAL

9.09% DISSATISFIED

From the above data it is interpreted that 90.91% workers are satisfied and 9.09% are

dissatisfied with the conduction of various programs like training, education etc

41
Q6. I always feel that my life is valued by the company as it gives special emphasis on safety
arrangements and safety training programs.

%AGE OF RESPONDENTS RESPONSES

82.27% SATISFIED

3.63% NEUTRAL
9.09% DISSATISFIED

From the above data it is interpreted that 87.27% workers are satisfied and 9.09% workers

are dissatisfied with the statement that their life is valued by the company. Whereas 3.63% are

neutral.

42
Q7. I feel pride in associating with the organization.

%AGE OF RESPONDENTS RESPONSES

85.45% SATISFIED

1.81% NEUTRAL

12.72% DISSATISFIED

From the above data it is interpreted that 85.45% workers are satisfied and 12.72% workers

are dissatisfied with the statement that they feel pride in associating with the organization

while 1.81% are neutral.

43
Q8. My supervisor gives attention to my problems and is available to me whenever needed.

%AGE OF RESPONDENTS RESPONSES

81.34% SATISFIED

3.63% NEUTRAL

10.45% DISSATISFIED

From the above data it is interpreted that 81.34% workers are satisfied and 10.45% are

dissatisfied with the behaviour of their supervisor; while 3.63% were neutral.

44
Q9. Various welfare activities of company such as salary advance , loan , home visits, special
medical facilities , society etc. are good .

5AGE OF RESPONDENTS RESPONSES

85.45% SATISFIED

1.81% NEUTRAL

12.72% DISSATISFIED

From the above data it is interpreted that 85.45% workers are satisfied and 12.72% workers

are dissatisfied with the welfare activities of the company; while 1.81% are neutral.

45
Q10. Various programs conducted for quality improvement like advice , reward policy ,
quality circle , TBEM , etc.; and at present reward and recognition policies like Kaizen ,
quality circles award policies are good and profitable for the company.

%AGE OF RESPONDENTS RESPONSES

76.36%
SATISFIED
0%
NEUTRAL
23.64%
DISSATISFIED

From the above data it is interpreted that 76.36% workers are satisfied and 23.64% workers

are dissatisfied with the various programs conducted for quality improvement.

46
 Findings for Footwear Department
In FWD, companys mission, vision, objectives, core values and objectives are
shared and explained to the workers. The satisfaction level is high and very few are
dissatisfied with the way in which mission, vision, objectives and core values are
shared and explained.
Majority of workers (app.84%) are dissatisfied with the canteen facility and the
quality of the food.
The work conditions are satisfactory in FWD. Approx.77% workers are satisfied
with it.
The workers are quite satisfied with the interpersonal relationship that exists
between them.
Various programs conducted by company for personal growth , quality
improvement and productivity improvement are satisfactory .
Safety arrangement and safety training programs are good in the company.
Being part of the organization, most of the workers feel pride.
Supervisor gives proper attention to the problems of the workers and always
available to them whenever needed.
Welfare activities conducted by the company are good.

Most of the workers are satisfied with the quality improvement programs as well
as with the reward and recognition policies.

47
48
49
50
51
 LIMITATIONS

1. Due to lack of time for this project enables

to fill up questionnaire from every
employee.

2. Sufficient data is not available because

enable to get information from each
employee.

3. The data collected through questionnaire

there may be error.

4. Finance was big constraints.

52
53
 Suggestions

Management must take some initiative in order to improve the quality of the food

provided in the canteen and other canteen facilities. Most of the workers employed in

FWD are dissatisfied with the quality of the food and other canteen facilities provided in

the canteen.

Some of the workers of LGD specially in Fld have to work in high temperature . Working

in such a situation is quite tough. So management must make some arrangement to keep

the temperature. Because such working conditions directly affects the efficiency of the

workers as well as the cost-effectiveness of the company.

More attention must be given to the cleanliness. In some dept. like LGD proper cleaning

does not take place. Workers of FWD have to face the same problem. Management must

focus their attention on this aspect.

While making action plan management should take into account the suggestion given by

the workers.

54
 In FWD some workers think that they do not get proper recognition for their innovative

ideas. Most of the time their supervisors got the recognition.

In LGD some workers think that in reward they must get those things which

are useful for them. Things which they can use in their day today life. Such things must be

taken into account while giving the reward.

Workers are not satisfied with the medical facility. Company must take some initiative for

providing better medical facility.

55
56
 Questionnaire

NAME: .

AGE: ..

QUALIFICATION:......................................................................................

Q.1: Are you cleared about the mission, vision and objectives
of the organization?

(a) yes (b) no

Q.2: Quality of food and canteen facilities are appropriate?

(a) satisfied (b) neutral

(c) not satisfied

Q.3: Are you satisfied with the lighting, ventilation,sittingand

cleanliness with in the organization?

(a)satisfied (b)neutral

(c) not satisfied

Q.4: Are you satisfied with the level of interpersonal relationship with in the
organization?

(a) satisfied (b)neutral

(c)not satisfied

57
Q;5: Are you satisfied with the quality improvement&productivity
Improvement programmes conducted by the organization?

(a)satisfied (b)neutral

(c) dissatisfied

Q.6: Are you satisfied with the safety arrangements and safety training
programmes with in the organization?

(a)satisfied (b)neutral

(c)dissatisfied

Q.7: Do you feel pride with in the organization?

(a)yes (b)no

Q.8: Supervisor gives attention to your problems?

(a)yes (b)no

Q.9: Are you satisfied with various welfare activities such as:advance
salary,home loans,visits, special medical facilities, society etc?

(a)yes (b)no

Q.10: Are you satisfied with the quality improvement programmes

with in the organization?

(a) yes (b)no

Signature:

58
59
 REFERENCES
www.tatainternational.com

Organizational Behavior ---Luthans

Research Methodology ----C R Kothari

www.utcecho.com

www.stpt.usa.edu.com

www.kaaj.com

Human Resource Management, C.B. Gupta

60