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1. How did HRM grew in India, Choose best possible answer

a. Made Compulsory by government
b. Voluntarily by the employees
c. Both of the above
d. None of the above

2. When did Human Relations movement started?

a. Recruiting
b. Planning
c. Selection
d. All of above are functions of HRM

3. In Todays era, role of HR is shifting from

a. Protector to Screener
b. Screener to Strategic Partner
c. Recruiter to Planner
d. None of the above

4. The process by which a management determines how an organisation

should move form its current personnel position to its desired personnel
position is called
a..Manpower Planning
b. Personnel Management
c.Compensation Management
d. None

5. The procedure for determining duties and skill requirements of a Job

and kind of person who should be hired for it is known as
a. Job Analysis
b. Job Description
c. Manpower Planning
d. None

6. A written record of duties responsibilities and requirements of a

particular job is called
a.Job Description
b. Job Analysis
c. Job Specification
d. Job Analysis

7. What do we mean by Job Design?

a. Division of total task to be performed into the manageable and efficient units
DRISHTICS[Type text] Page 1

b.A standard of personnel and designates the qualities required for an acceptable
c. It is the process of getting information about jobs
d. It refers to the anatomy of job

8.What are the 3 Aspects of Scope of HR Management?

1.Personnel Aspect 2.Industrial Relations Aspect 3. Welfare Aspect 4.
Strategic Aspect
a. 1,2 & 3
b. 2&3
c. 1 & 2 only
d. All of the above

9. First Stage of evolution of HR Management is:

a. Industrial Revolution
b.Scientific Management
c.Trade Unionism
d. H.R Movement

10.A set of proposals and actions that act as a reference point for managers
in their dealings with employees is
a. H.R Policies
b. H.R. Planning
c. Either of the two
d. None of the two.

11. What is/are NOT the major aspects of Operational functions of HRM:-
a. Procurement
b. Development

12. The continuous process of relating the organization with its

environment by suitable course of action is called:
a.Strategic Management
b.Manpower Planning
c.Competition Analysis
d. Strategy Formulation

13.A system designed to supply information required for effective

management of human resources in an organization
a. H.R Information System
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b. Strategic Information System

c.Either of the two
d.None of the above

14. HRP is a
a. Process
b. Information System
c.Manpower Strategy
d. None

15. Identification of Human Resource Gap is done by

c. Recruitment
d. Selection

16. Which of the following is not a technique for H.R Needs

a. Managerial judgement
b. Delphi Technique
c.Work-Study Technique
d. None

17. Process that ends when the applications of the candidates are submitted
for a job is called
a. Recruitment
b. Selection
c. H.R.P
d. Placement

18. The first contact that a company makes with the personnel having
potential to be employed is called
a. Selection b. Recruitment c. Placement d. Job Analysis

19. Which of the following is not the function of Recruitment?

a. It reduces the rate of initial turnover rate b. It helps to increase the pool of
potential personnel.
c. It determines the present and future human resource requirements d.None of

20.In the process of Selection, Assess the fit between the job and the
candidate is done by
a. Line Managers Decision b. Preliminary Interview c. Final Interview d. None
of them

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21. A form through which the data is collected about the candidates and the
initial screening is done is called
a. Selection b. Recruitment c. Application Blank d. None

22. Which of the following is commonly called Stand up interview?

a.Preliminary Interview b. Final Interview c. Application Blank d. None

23. The final decision regarding placement of candidates has to be made by

a. Line manager b. Business Head c. Panel of Interviewers d. None

24. The lateral or vertical movement of an employee within an organization

is called
a. Internal mobility b. Transfer c. External Mobility d. Either of a or c
25. A change in job assignment is called
a. Transfer b. Separation c. External Mobility d. None

26. Transfer involves Change in status and responsibility.

a. True b. False c. Cant say d. Not related issues

27. The organizational procedure by which people gain knowledge and skill
for a definite purpose is called
a. Training b. Development c. Organisational Change d. None

28. Training is only needed for New employees.

a. True b. False c. Cant say d. Unrelated

29. Training needs are identified on the basis of

a. Organizational analysis b. Job analysis c. Man analysis d. All of them.

30. Vestibule Training is a type of

a. On-job training b. Off-job training c. Role Playing d. None

31. Any attempt to obtain information on the effects of training

performance is called
a. Training evaluation b. Training Assessment c. Either of the two d.None

32. Wide range of procedures and steps in dealing with workplace conflict
is called
a. Discipline b. Workplace management c.Strategic Analysis d. None

33. Building relationships with employee representatives is related to

a. Trade Unions b. Training evaluation c. Performance Appraisal d.

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34. Collection of tasks and responsibilities regularly assigned to a person is

a. Job Analysis b. Position c. Job Responsibility d. Performance evaluation

35.Congregation of elements to constitute an activity for a specific purpose

a. Duty b. Task c. Resonsibility d. Performance

36. Two or more related tasks performed in carrying out specific job
responsibilities are referred to as
a. Duty b. Combined Tasks c. Responsibility d. None

37. A group of two or more jobs that either call for similar worker
characteristics or contain parallel work tasks is
a. Job Family b. Tasks-Family c. Combination of Tasks d. None

38. A grouping of similar jobs or job families across organizations is

termed as
a. Occupation b. Career c. Job specification d. Job family

39. A -------- represents a sequence of positions, jobs or occupations that a

person has over his or her working life
a. Career b. Occupation c. Job specification d. Job family

40. Job Re-Engineering is effectively done by which of the following

a. Job Analysis b. Job specification c. Performance appraisal d. None

41. Technique of Off job training in which situation is duplicated in such a

way that it carries a closer resemblance to the actual job situation is called
a. Simulation b. Managerial grid c. Sensitivity Analysis d. None

42. Incident Method was developed by

a. Paul Pigors b. Janiel Rigors c. Both of them d. None

43..Which of Following is Not an assessment method for analysis of

employee behaviour ?
(a) Role-play Exercises
(b) Group Discussion
(c) Written Case Analysis
(d) Medical Reports

44..Campus Recruiting does not have the advantage of ?

(a) High Intellectual capacity
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(b) Higher understanding of organization

(c) High level of curiosity
(d) High potential

45. Appreciative inquiry a term coined by David Cooperrider is based on

(a) Five
(b) Six
(c) Seven
(d) Eight

46. Plan, Do, Check, Act (PDCA) model that was introduced by
(a) W. Edwards Deming and Walter Shewart
(b) Jerry W. Gilley and NathanielW. Boughton
(c) David B. Peterson and Mary Dee Hicks

(a) Employees giving training to each other
(b) Training in Similar Industry for employee
(c) Employee required to perform other job functions
(d) Training using cross reference Technique

48.Emotional intelligence is
1 is IQ of the person
2. is capcity to correspond with relating well to people
3. is about dealing with environmental demands
Which of The Above Statements are Correct ?
(a) 1 only (b) 1 and 2 (c) 2 and 3 (d) All of the above

49. The highest order need in Maslows Hierarchy is?

(a) Esteem (b) Self-actualization (c) Social (d) Safety

50.Myers-Briggs Type Indicator (MBTI) is a /an

(a) Objective skill Test (b) personality questionnaire
(c) IQ test of Reasoning Ability (d) Consists of All of the above


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1.Performance coaching
(a) Provides assessment of employees strengths, weaknesses, and areas for
(b) Frames plans for growth and development.
(c) Encourages feedback for improvement
(d) All of Above

2.Validity in evaluation consists of following types except

(a) Content Validity (b) Predictive Validity
(c) Concurrent Validity (d) Job Based Validity

3.Which one of the following is a clear and distinct line of authority among
the positions in organizations?
(a) Organizational design
(b) Chain of command
(d) Departmentalization

4.Task achievement and excellence of performance in accomplishing a task

are emphasized sometimes at the expense of obedience to ones superior
which one of these has the above as a principle feature?
(a) Closed model organization
(b) Open model organization
(c) Bureaucratic organization
(d) The newer tradition organization

5.Which one of the following is NOT correct in relation to the meaning of

(a) Entrustment of responsibility to another, for performance
(b) Entrustment of power and rights, or authority, to be exercised
(c) Creation of an obligation or accountability, on the part of the person
accepting the delegation to perform in terms of the standards established
(d) Shifting of workload without transferring corresponding authority to make

6.Which one of the following is the main cause of the scalar system?
(a) Unity of command
(b) Hierarchy
(d) Coordination

7.Which one of the following statements illustrates the principle of span of

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(a) The levels of management connote no inherent superiority and inferiority

(b) Automation, mechanization and specialization have brought about a sea
Change in decision making
(c) The old concept of one single superior for each person is seldom found
(d) The ever increasing role of administration has focused attention on unity in
the administrative process

8.Consider the following statements:

1. Auxiliary agencies have no execution or operative responsibilities.
2. Staff agencies are attached to the line agencies at different levels in the
3. Line agencies provide channels of communication
Which of the statements given above is/are correct?
(a) 1, 2, and 3
(b) 1 and 2
(c) 2 and 3
(d) 1 and 3

9.Which of the following are intrinsically linked with administrative

1. Hierarchy
2. Span of control
3. Unity of command
4. Orders
Select the correct answer using the codes given below:
(a) 1, 2and 4
(b) l, 2and 3
(c) 2,3and 4
(d) 1,3and 4

10.Coordination requires
1. Acquisition of resources to accomplish a specific objective
2. Integration of resources of the organization into a dynamic system
3. Mastering the totality of the job that needs to be done
4. Funneling of the work done by functional specialists through the project
Select the correct answer using the codes given below:
(a) 1 and 3
(b) 2 and 4
(c) 2,3and4
(d) l,2,3and4

11.Staff agency is of the nature of

1.Executive control over administration
2.Parliamentary control over administration
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3.In-built control over administration

4.Quasi-judicial control over administration

(a) 1,2and 4
(b)l, 2and 3
(c) 2,3and4
(d) 1, 3and 4

Q.10. Consider the following:

1. Consultation and training
2. Coordination
3. Fact finding and research
4. Planning
Above are the main functions of which of the following?
(a)Staff agencies
(b)Auxiliary agencies
(c)Line agencies
(d) Independent regulatory bodies

11.Consider the following statements

An organization is
1. A blend of inter-dependent parts
2. A mass of people inside it
3. A framework of authority and responsibility
4. A system in the service of outsiders
Which of the statements given above are correct?
(a) l and2
(b) 2,3and4
(c) 1, 3and4
(d) l, 2,3and 4

12.Which one of the following is a distinctive feature of a formal

(a) Common rules of behavior
(b) Common code of behavior
(c) Common values of workers
(d) Common ambitions of workers

13.Which one of the following is NOT the view of closed model in relation
to role of organizations?
(a) Rationality has been the organizations sole prerogative
(b) In the organization most men enjoy work and tend to be creative
(c) A rigid, hierarchical structure with heavy formalism would improve the
efficiency of the organization
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(d) Organizational order, maintenance of discipline comes from the top of the
organization, not out of spontaneous human behavior.

14. Who amongst the following introduced the concept of Zone of

indifference in an organization?
(a) Herbert Simon
(b) Douglas McGregor
(c) Chester I. Bernard
(d) Chris Argyris

15. Who of the following did NOT accept the principle of unity of command
in the functioning of an organization?
(a)Henry Fayol
(b) Luther Gulick
(c)J.D. Mooney
(d) F.W. Taylor

16. An organization exists when the following conditions are fulfilled

1. There are persons able to communicate with each other
2. They are willing to contribute to the action
3. They attempt to accomplish a common purpose
Who amongst the following proposed these conditions?
(a)E. Mayo
(b) C.l. Bernard
(c) Max Weber
(d) Henry Fayol

17. Consider the following statements:

Human behavior in terms of decision making
1. is totally rational
2. is totally irrational
3. Depends upon degree of satisfaction
4 depends upon degree of dissatisfaction
Which of these statements is/are correct?
(a)1 only
(b) l and3
(c) 2 and 4
(d) 3 and 4

18.According to Lopez, which of the following is the primary purposes of

performance evaluation?
1. Information
2. Control
3. Review
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4. Motivation
5. Development
Select the correct answer from the codes given below:
(a) l,2and3
(b) 2,3and4
(c) l,4and5
(d) 3,4and5

19. Basic assumptions of the principle of hierarchy and that at various level
of nature of three of the following four
1. Responsibilities
2. Salary Scales
3. Quality of man
3. Authority
What are the three that the relevant?
(a) , 2and3
(b) l, 3and4
(c) l, 2and4
(d) 2,3and4

20.Which one of the following constitutes the solution to the dilemma of

classical theorists who emphasized the importance of unity of command
over functionalisation?
(a) Delegation and decentralization
(b) Interaction and influencing system
(c) The Concept of staff
(d) The concept of the linking-pin structure

21.Which of the following can widen the span of control?

1. Delegation
2. Informal organization
3. Planning
4. Unity of command
(a) 3 and4
(b) l and2
(c) 2 and3
(d) l and4

22. Behavioral approach recognizes three major factors in decision-making

process. These are
(a) legal-rational authority values and influence
(b) Values, facts and policies
(c) Purpose, place and people
(d) Goals, policies and orders
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23. Which one of the following is NOT a method for promoting

participatory leadership?
(a)Quality circles
(b) Suggestion scheme
(c)Work study
(d) Brainstorming session

24. In the training sessions for leadership development mentioned below,

which is the one having the least degree of direct impact in leadership
(a) Group exercise to promote mutual understanding so as to promote a climate
of trust and cooperation
(b) Group work to encourage the involvement of all, including the most shy
(c) Repeated exercises in statistical methods, to ensure adequate skill
development in the same so as to promote objectivity in decisions
(d) Repeated exercises in communication to ensure skill development in
understanding and transacting feelings and messages.

25. Identify the correct observation from among the following Leadership
theories seek to
(a) Provide up to date information technology required by those in positions of
control so as to make their grip over the others more complete
(b) Provide systematic explanation on the shifting market trends so as to be
properly guided in investment decisions in the Public Sector Units
(c) Establish a rational framework for defining the ends of social justice and to
design appropriate systems and procedures to ensure the same so as to help the
emergence of good leaders from the down-trodden
(d) Systematically explain the causes and pattern of influence over individuals
and groups with the help of sound as and empirical data

26. Neo-human relation/behavioral school thinkers like McGregor, Argyris

and Rensis Likert who have conceptualized control over employees with a
view to higher performance and need fulfillment have emphasized new
techniques and strategies for supervisors.
Identify these techniques from those given below and select the correct
answer using the given codes
1. Exerting heavy pressure on subordinates to get work done
2. Giving little freedom of action to employees and not reposing trust and
confidence in them
3. Earning the confidence and trust of the subordinates and delegating functions
and power to them
4. Increasing the achievement orientation of subordinates by motivating them to
accept and work for higher goals
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(a) l and 2
(b) 2and3
(c) 3and4
(d) 1 and3

27. The principle of span of control has come under revision due to
(a) High degree of unionism among employees
(b) Increasing resort to automation and mechanization
(c) High level of education among public employees
(d) Obedience and loyalty generated by conduct rules

Q.28.Who among the following said that in a hierarchy every employee

tends to rise to his level of incompetence?
(a) Frederick W. Taylor
(b) Mary P. Follett
(c) Peter F. Drucker
(d) Laurence L Peter

29.Consider the following statements:

Advantages of the principle of hierarchy are that it
1. Enables to fix the responsibility at each level
2. Leads to centralized decision making at top level
3. Provides a channel of command/communication
4. Binds all units into an integrated whole
Which of these is/are correct?
(a)Only 1
(b) 2 and 3
(c) l,3and4
(d) 2,3and4

30 .The principle of Unity of Command ensures

(a) Accountability
(b) Acceptability
(c) Specialization
(d) Coordination

31.Which one of the following is NOT an advantage of centralization?

(a) It provides for maximum control in organization
(b) It ensures uniformity in administration
(c) It enhances flexibility in the organization
(d) It prevents abuse of authority in administration

32. Consider the following statements Centralization and decentralization

have a situational relevance and depend upon
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1. Responsibility factor
2. Stability factor
3. Functional factors
4. Moral factors
Which of these are correct?
(a) 1.2 and 3
(b) 1, 2.3 and 4
(c) 2,3and4
(d) l and 4

33.Which one of the following statements provided evidence that shows the
meaning of authority and power differs from each other?
(a) Power means delegation of functions and authority means making new
(b) Power means supervision while authority means sanction of finances
(c) Power means the competence to do something and authority means the right
to order action by others
(d) Power means authorizing a person while authority means integrating the
activities of his subordinates

34. Consider the following:

1. Effective leadership.
2. Hierarchy
3. Administrative skills
4. Cooperation
According to Gulick, lack of which of these is/are hindrances to coordination?
(a)Only 1
(b) 1 and3
(c) 2 and 4
(d) 2,3 and 4

35. The most logical criterion to distinguish line function from staff is
(a) The authority relationships
(b) end-means relationship
(c) The grouping of functions
(d) The departmentalization

36. Which of the following characteristics are found in the concept of

1. Directive component
2. Independence
3. Statutory safeguard
4. Prestige differential
(a)1 and2
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(b) 2and3
(c) 3and4
(d) l and 4

37. Which of the following are the limiting factors in the development of
1. Time
2. Size
3. Authority
4. Informal organizations
(a) 1 and 2
(b) 2and3
(c) 3and 4
(d) l and 4

38. Consider the following statements

The extent of delegation depends upon
1. Nature of the problem
2. Circumstances prevalent
3. Responsibilities involved
4. Organizational history
Which of these are correct?
(a) 1, 2and3
(b) 2,3and4
(c) 1,3and4
(d) 1, 2.3 and 4

39. Consider the following statements:

The acceptance of a communication as authoritative by individuals in
organizations depends upon
I. zone of indifference to the nature of authority
2. Its clarity for purpose of understanding
3. Its incompatibility with personal interests
4. Its inconsistency with organizational purpose
Which of these are correct?
(a) l and2
(b) 2and3
(c) 1.2and3
(d) 2,3and4

40. Consider the following statements

The great illumination experiment led to the discovery, that for higher
productivity of an organization
1. Relations between workers and supervisors are important.
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2. Relations between the workers are important

3. Working conditions are important
4. Social security is important
Which of these are correct?
(a) l and 2
(b) 1,2and3
(c) 1, 2and4
(d) 2,3and4

41. Consider the following statements

1. The effectiveness of control mainly depends on the acceptance by the
2. Control may stifle the initiative on personal responsibility, but this can be
fixed in all cases.
3. Control is an expensive process involving a lot of time and effort.
4. Control helps in improving the performance of subordinates.
Which of these are correct?
(a) l,2,3
(b) 1,3 , 4
(c) 2, 3,4
(d) 1,2 ,4

42. Consider the following statements

The system of Performance Appraisal of employees
1. Provides systematic judgment for purpose of promotion, salary increases,
transfers, demotions etc.
2. Acts as a means of informing a subordinate as to how he is doing and where
he needs to improve
3. Helps in determining the training needs to individual employees
4. Facilitates a healthy dialogue between the employer and employees
Which of these statements are correct?
(b) l and 4
(c) l,2and3
(d) 2,3and4

43. Which one of the following shows the correct sequence of the four basic
steps in the Position Classification Plan?
(a) Job analysis, Grouping of Positions, Standardization, Position allocation
(b) Standardization, Job analysis, Grouping of Positions, Position
(c) ,Grouping of Position, Job analysis; Position allocation, Standardization
(d) Position allocation, Standardization, Job analysis, Grouping of Positions

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44. Consider the following

1. Functional foremanship
2. Unity of command
3. Centralization
4. Time and Action study
Which of these are associated with Scientific Management Movement?
(a) 12and3
(b) 2, 3 and 4
(c) 1 and3
(d) 1and 4

45. Consider the following features

1. Facilitates delegation of authority
2. Provides for a channel of communication
3. Makes consensus possible
Which of these features are true of hierarchy?
(a) l and2
(b) 2 and3
(c) l and3
(d) l, 2and3

46. Unity of Command does NOT

(a) Mean that one subordinate receive only one order
(b) Mean that a subordinate will, have only one superior
(c) Mean that all units are put under one head
(d) Result into a shrinking apex of an organization

47 The Acceptance concept of authority was given by

(a)Lyndal Urwick
(b) L.D. White
(c)Henry Fayol
(d) Chester Barnard

48. The Integration of the several parts into an orderly whole to achieve the
performance of the undertaking -implies
(a) Division of work
(b) Coordination
(c) Span of control
(d) Hierarchy

49. Consider the following statements

1. Coordination and cooperation are synonyms.
2. Coordination is of the work of subordinates by a superior officer.
3. Cooperation is interpersonal relationship between two or more similar
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individuals or units
4. Coordination and cooperation is not the same thing
Which of these statements are correct?
(a) l and 2
(b) 2 and 4
(c)1 and 3
(d) 2,3and 4

Q.50. Consider the following factors

1. Organizational policies, rules and regulations
2. Lower level of ability of subordinates
3. Hierarchical system of the organization
4. Personality of the delegator
Which of these factors act as obstacles in delegation?
(a) l and 2
(b) 2and3
(c)2 and 4
(d) 3 and 4

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