JOSEPH G.

ANGELILLO
7413 Oxford Avenue Apt 15
Philadelphia, PA. 19111
(215)-7253-3549-home phone
(215)-847-4007-cell phone
pashipwr2@verizon.net

Dear Human Resources Manager:

In the interest of pursuing employment with your firm, I have attached my resume for your review
and consideration. In it you will find specific information regarding my background and experience.

As my resume indicates, I have worked in the automotive, customer service and the insurance
industry for many years. During that time, I experienced success and personal satisfaction. I believe my
skills and education accounted for my success. I am seeking full time employment in the field of
Management; Customer Service
I believe my qualifications and positive attitude will be an asset to your firm and would appreciate
the opportunity for a personal interview at your convenience.

Thank you for your time and consideration.

Respectfully,

Joseph G. Angelillo
 JOSEPH G. ANGELILLO
7413 Oxford Avenue Apt 15
Philadelphia, PA. 19111
(215)-725-3549-home phone
(215)-847-4007-cell phone
pashipwr2@verizon.net

OBJECTIVE: To obtain a satisfying career with the possibility of advancement.

EMPLOYMENT HISTORY

Present Midas International

1300 Arlington Heights Road
Itasca, IL 60143
1-800-621-8545
Store Location:
64 West Germantown Pike
East Norriton, PA. 19401
610-272-2626
Jim Hintze: Regional Director

Store Manager: position overview was to optimize the shop’s retail sales and
profitability while delivering superior customer service.

Responsibilities included customer satisfaction, Human resource management, sales,

profitability, operational controls and accounting, inventory management, facilities
management and safety and environmental requirements.

07/06 to 02/08 Autobacs/Strauss Auto Inc.

9-A Brick Plant Rd.
South River, NJ. 08882-1097
Joanne Heppel: Hr Director
732-390-9000

Service Manager: I Selected and hired associates, I provided required counseling of

store associates, including termination for cause. Conduct performance reviews on
associates. Provided required counseling of store associates, including termination for
cause. Assist in training of associates; provided primary protection of company assets,
including equipment. Prepared weekly work schedules, as per published guidelines on
total hours used, and proper allocation of hours on a daily basis. Responded to all written
and verbal communications that require follow-up I maintained an adequate inventory of
necessary supplies Attended training classes and meetings, as directed, or participate in
on-line training as required. I Attain ASE certifications within prescribed time limits.
Performed all duties expected of subordinates I ensured that all associates complied with
company policies and procedures Responsible for overseeing overall operational
execution of shop I fully complied with all corporate and governmental regulations
Maintained a safe working and shopping environment Responsible for financial
performance of assigned location I constantly reviewed all associates follow all repair
processes on work orders. I submitted all required paperwork on a timely basis Work
 with District Management to resolve customer complaints Representing Company at
legal and administrative procedures as required

06/2004-05/2006 Recon Automotive Inc.

3250 South 76th Street
Philadelphia, PA. 19153
215-492-6330, fax 215-937-6508
Ed O’Donnell: Claims Manager:

Customer Service Representative/ASE Technical Support: ASE Certified technician

assigned to answer and assist Vendors, automotive repair shops, and End User’s with
problems associated with the procurement of and installation of automotive and marine
engines in cars, boats and light duty trucks. Additionally, I interfaced with all production
departments, shipping departments, and transportation department personnel with
regards to identifying and resolving conflicts within the engine manufactururing and
delivery process. I was assigned to place and track order thru the AS400 system.
Generated and fully administer all warranty claims from the initial call to the claim
closure. I am Proficient in the use of All-Data, Chilton/Motor labor guides, and Prosis
technical software.

06/2003-02/2004 American Caliper Exchange Inc

1600 North Kraemer Blvd.
Anaheim, CA. 92806
800-350-2234, ext 126
Mark Zemlicka; Director of Remanufactured Parts

Technical Support Representative: ASE, and ISO 9002 Certified technician

responsible for answering and solving calls received from Vendors, Customers, and end
users. Helped them with any issues relating with form, fit or function with one or more of
our products. Shipping/Manufacturing liaison. Catalog interpreter, Computerized parts
interchange skills, MAS 90, and product ID and documentation. Initiated labor claims.
Built and maintained a professional rapport with the Customers. Laid off due to Company
reorganization.

04/2001-07/2002 Santa Monica Ford

1230 Santa Monica Blvd.
Santa Monica, CA. 90404
310-451-1588
Dave Porter; Service Director

Automotive Service Advisor: Responsible for first customer contact on the service
driveway using effective listening and communication skills to determine the customer’s
concerns and complaints. I explained the necessary time and cost needed to repair the
vehicle. Verified the customer’s service history and researched the manufacture for all
recall’s and campaigns. I did routine visual inspections and made suggestions of
recommended maintenance services that were due at the time of the service visit. I
prepared Repair orders using “ADP” system, and used on-line Estimating guides and
reference manuals for cost evaluations in this procedure. Performed Customer follow-up,
and notification when additional problems were discovered and conformed to “California
Estimating Laws” in providing the consumer with these additional costs, and I always
maintained an above average “CSI”. I interfaced well with all the various departments,
 and with the various extended warranty programs both factory and private. Resigned due
to an off duty automobile accident.
JOSEPH G. ANGELILLO
7413 Oxford Avenue Apt 15
Philadelphia, PA. 19111
(215)-725-3549-home phone
(215)-847-4007-cell phone
pashipwr2@verizon.net

EDUCATION: Pennsylvania resident producer's license # 433480 expiration date 06/21/2007.

Wilson Learning Corporation. Counselor Sales Training.
Sentry Insurance “In House” claims training, property and casualty
liability assessment; Texas Law, deceptive trade act laws, and “Bad
Faith” avoidance technique’s and good claims settlement practice.
Pictorial Correspondence Institute, California Certificate Program:
Physical Damage Appraisal training.
Automotive Training Corporation of America, Carson, California:
Automotive Service Advisor Program: education in repair order preparation, customer
relations, time management principles, human behavior recognition skills, and California
Estimating Laws.
Self taught computer skills. All Windows operating systems, Word, Excel, and other
various software applications.
Associate of Arts Degree from Pasadena City College.
ASE technician certificate
Mas 90 knowledge
AS400 computer program skills
Sap knowledge
REFERENCES

Mr. John Bowyer: Supervisor Retired Western General/All Motorist Insurance. P.O. Box 9033
Marina Del Rey, CA. 90292. 310-345-5626

Mr. Dennis Grace, personal friend since 2004,. 215-275-0665

Mr. Joseph Derkits: former market manager for Midas International. 215-297-0970

Mr. Melvin Muscarella: personal friend since 2008. 267-664-8444

Mr. John F. Montoya, Attorney at Law for the County of Los Angeles, California 210 West Temple
Street, 19th floor, Los Angeles, CA. 90012, 213-974-5228, fax-213-621-0991, e-mail: .
JMontoya@lacopubdef.org

Mr. John P. Bradley: Personal friend, 5 years, and Former work associate at Western General/All
Motorists Insurance. (949)-422-1478.