The Anti

Anti--Red Tape Act of 2007:

Eliminating Delay and Promoting Efficiency

FRANCISCO T. DUQUE III, MD, MSc

Chairman Civil Service Commission
Chairman,
 VISION
TheModelofExcellenceintheService
oftheFilipinoPeople
MISSION
We,asthecentralhumanresourceinstitutionandasadviserto
W th t lh i tit ti d d i t
thePresidentonpersonnelmanagementofthePhilippine
Government,existtobetheforerunnerin:
Upholdingmerit,justiceandfairness
Buildingcompetence,expertiseandcharacter
Ensuringdeliveryofqualitypublicservicesandproducts
Institutionalizingworkplaceharmonyandwellness
Fosteringpartnershipandcollaboration
 InspiredbytheFilipinodignity
I i db h Fili i di i
andtheuniquevaluesof
Pagmamalasakit Bayanihanand
Pagmamalasakit,Bayanihanand
PagmamahalsaDiyosatBayan
(
(Compassion,CooperationandLoveofGodandCountry)
p , p f y)
WeCommit
IntegrityinourDecisions
g y
TransparencyandAccountabilityinourActions
p p
RespectinourRelationships
EfficiencyandExcellenceinourServices
 STRATEGICPRIORITIES
I DevelopingCompetentandCredibleCivilServants
CompetentandCredibleCivilServantsEnsureHighQualityPublicService
II p y g g y
ExemplifyingIntegrityandExcellenceinPublicService
ExcellentPublicServiceResultsinCitizensTrustandSatisfaction ARTA
III CultivatingHarmony,MoraleandWellnessintheWorkplace
Harmony,MoraleandWellnessintheWorkplaceEnhanceWorkforceProductivity
y, p y
IV EffectiveandEfficientPerformanceofQuasiJudicialFunctions
FairandExpeditiousDispositionsofCasesAffirmsCitizensFaithinthe
Administrative Justice System
AdministrativeJusticeSystem
V BuildingPartnershipsandStrengtheningLinkages
InterdependenceOptimizesOrganizationalPerformanceandGoodGovernance
VI ManagingSupportMechanisms
Managing Support Mechanisms
LeveragingInternalandExternalResourcesImproveQualityManagementofCSC
Programs
 C
Coverage and dE
Exclusion
l i
Essential Features of ARTA (RA 9485)
Citizen
Citizenss Charter
Form and Content
Notable Features
Disciplinary Actions for Violation of the Act
Report Card Survey
Updates
Statistics on Compliance with ARTA (RA 9485)
Sample Report Card
CSC Seal of Excellence Award
 ARTA aims to improve efficiency in the delivery of
government service to the public by:
reducing bureaucratic red tape
preventing graft and corruption, and
providing penalties.

It was passed by the 13th Congress and signed into

law on June 07, 2007

The Implementing Rules and Regulations was

promulgated by the CSC
CSC. It took effect on September
5, 2008.
 CoverageandExclusion
FrontlineServices
 Coverage: All government offices
including local government units (LGUs)
and government
government-owned
owned or controlled
corporations (GOCCs) that provide
frontline services
services.

Exclusion: Agencies performing judicial

judicial,
quasi-judicial and legislative functions; but
their frontline services are deemed
included.
 CitizensCharter
DisciplinaryActions
ReportCardSurvey
 A service standard or a pledge contained in an
official document that communicates in simple
terms information on the services provided by
the ggovernment to its citizens
Describes the step-by-step procedure for
availing a particular service, and the
guaranteed performance level that they may
expect from the service
A Citizens Charter shall be in
the form of:
(1)billboards, posted at the main
entrance
e t a ce o
of ooffices
ces o
or at tthe
e
most conspicuous place, and;
((2)published
)pu s d materials s in
English, Filipino or the local
dialect.
 Vision and mission
Identification of the
frontline services
Step-by-step procedure
Officer or employee
responsible
Maximum time to
conclude the process
p
Document/s to be
presented
Amount of fees
Procedure for filing
complaints including the
names and contact
details
Allowable period for
extension due to
unusual circumstances
Feedback mechanisms
 Action of Offices
Simple Transactions
Complex Transactions
Action in Writing
Limitation of Signatories
Adoption of Working Schedule to Serve Clients
Identification Card
Public Assistance Desks
Automatic Extension of Permits and Licenses
Accountability of Heads of Offices and Agencies
Light Offense
Acts
Penalties

Grave Offense
Acts
Definition of fixer
Penalties
 Frontline service agencies shall be
subjected to a report card survey to
obtain feedback on how the Citizens
Charter is being implemented
As an evaluation tool, the survey will help
improve service delivery by correcting
deficiencies of government agencies.
The CSC shall conduct the survey.
 RCS as Part of the CSC Program
Features of the RCS
2 Essential Instruments of the RCS
Report Card Survey Form
Inspection Checklist
 CompliancewithARTA
InitialImplementationofReportCardSurvey
p p y
SampleofReportCard
CitizensSatisfactionCenter(CSC)Sealof
ExcellenceAward
ARTAismeantto:
ARTAi tt
1. Cutredtape
2. Preventgraftandcorruption
3. Driveoutinefficiency,drivedowncostsand
driveupproductivityinpublicservice
4. Improveclienteles/citizenspublicservice
satisfactionrating
5. Increasepublictrustandconfidencein
governmentinstitutions