2011-08-02

Teleopti CCC
Server Pre req Installation Guide
Version 7

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Table of content
Teleopti CCC Server Pre req Installation Guide Version 7 ___________________________ 1
Revision history ___________________________________________________________ 3
Supported versions ________________________________________________________ 3
Web server _________________________________________________________________ 3
Hardware requirements ____________________________________________________ 3
Windows Server 2008 64-bit ________________________________________________ 4
Operating System ________________________________________________________ 4
.NET Framework ________________________________________________________ 4
Internet Information Services _______________________________________________ 5
Install/Register WCF in IIS _________________________________________________ 7
MSDTC Distrubuted transaction coorinator __________________________________ 7
Windows Server 2003 64-bit ________________________________________________ 9
Operating System ________________________________________________________ 9
.NET Framework _______________________________________________________ 10
Internet Information Services ______________________________________________ 10
MSDTC Distrubuted transaction coorinator _________________________________ 14
Database server ____________________________________________________________ 16
Hardware requirements ___________________________________________________ 16
Windows Server 2003 64-bit _______________________________________________ 17
MSDTC Distrubuted transaction coorinator _________________________________ 17
Windows Server 2008 64-bit _______________________________________________ 18
MSDTC Distrubuted transaction coorinator _________________________________ 18

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Revision history
Date Description Author
2009-12-23 First edition Niclas Haner, Teleopti
2010-05-31 MSDTC David Jonsson
2010-07-01 Updated MSDTC Niclas Haner
2011-08-02 Added naming standard for Niclas Haner
computer name

Supported versions
These instructions are valid from Teleopti CCC version 7.

Web server

Hardware requirements
Depending on how many agents the application should host we have
different requirements for the hardware. These are the hardware
requirements for different set ups:
Hardware
Up to 400 agents 1 Dual Core 64bit
4 GB
20 GB Diskspace (use SAN)
400 to 1500 agents 1 Quad Core 64bit
8 GB
40 GB Diskspace (use SAN)

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1500 to 4000 agents 2 Quad Core 64bit

16 GB
80 GB
4000 and more agents 4 Quad Core 64bit
32 GB
160 GB
DVD

Windows Server 2008 64-bit

Operating System
You should have the 64-bit version of Windows Server 2008 and at least
version R2. You should have applied the latest updates on the system
before installing.
You need to run the 64-bit version of the OS to be able to use more than
4 GB of RAM memory. The 64-bit version also have better performance
than 32-bit version.
Computer name should only have numbers and letters. Allowed
characters are 0-9, a-z, A-Z.

.NET Framework
In order to run the system both .NET Framework 2.0 and 3.5 have to be
installed on the system. If you get an Not ok in the pre requisites
application but have installed these frameworks you should try to register
the frameworks once more.
In cases were .NET framework 3.5 SP1 is installed prior to IIS there
might also be problems. To fix this you need to make IIS aware of that a
newer framework is available. Run this .exe from a command line:

%systemRoot%\microsoft.net\Framework64\v2.0.50727\aspnet_regiis.ex
e -i -enable

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Internet Information Services

You need to have Internet Information Services version 7 (IIS) installed
on the web server. In order to do this you will have to add the IIS server
role.

Go to Server Manager

Add role Web server (IIS).

Some extra features are required, press add.

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Add role services ASP.NET and .NET Extensibility.

Add role services Basic authentication, Windows authentication and all

IIS 6 Compatibility. Verify that enabled role services match list in the
two screen shots above.
Press next and youre finished.

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Install/Register WCF in IIS

The next thing that needs to be done is to install things that WCF needs to
be hosted in the IIS. Simply do that by running the ServiceModelReg.exe
in the command prompt. Start cmd as administrator from the start menu
and:
Execute:
cd C:\Windows\Microsoft.NET\Framework64\v3.0\Windows
Communication Foundation
ServiceModelReg.exe i

MSDTC Distributed transaction coorinator

The Teleopti CCC Server uses TeleoptiServiceBus to queue up and
execute system tasks. Distributed transactions are used and for this matter
the MSDTC needs to be running and configured correct on both web and
database server.
In order to have a successful configuration of MSDTC, the server needs
to be able to ping the client (I.e db server or app server) by NetBios name
and vice versa. This is needed even when the Teleopti System is installed
with ipadress.

So first step is to have a DNS which its possible to connect to.

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If its still not possible to Ping client from Server (or vice versa), then
changes needs to be done within hosts file located in
c:\windows\system32\drivers\etc.
Same settings applies to both servers. You can find these settings under
Control panel/Administrative Tools/Component Services. Expand My
Computer/Distributed Transaction Coordinator/Local DTC. Right click
and choose Properties. Click on the Security tab.

Configuration
Set up your MSDTC according to this screen shot. Again; note that this
have to be done on the web AND database server.

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Note: If you web server and database server are on the same domain use
Mutal Authentication Required. If your web and database servers are
running in workgroup mode or in a different domains; use No
Authentication Required.

Windows Server 2003 64-bit

Operating System
You should have the 64-bit version of Windows Server 2003 and at least
version R2. You should have applied the latest updates on the system
before installing.

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You need to run the 64-bit version of the OS to be able to use more than
4 GB of RAM memory. The 64-bit version also have better performance
than 32-bit version.
Computer name should only have numbers and letters. Allowed
characters are 0-9, a-z, A-Z.

.NET Framework
In order to run the system both .NET Framework 2.0 and 3.5 have to be
installed on the system. If you get an Not ok in the pre requisites
application but have installed these frameworks you should try to register
the frameworks once more.
In cases were .NET framework 3.5 SP1 is installed prior to IIS there
might also be problems. To fix this you need to make IIS aware of that a
newer framework is available. Run this .exe from a command line:

%systemRoot%\microsoft.net\Framework64\v2.0.50727\aspnet_regiis.ex
e -i -enable

Internet Information Services

You need to have Internet Information Services version 6 (IIS) installed
on the web server. In order to do this you will have to add the IIS server
role.
On the 64-bit OS you will not get the choice to enable the ASP.NET
option. If you have problems register .NET Framework manually.

Choose Manage Your Server from the start menu.

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Press Add or remove a role.

Press next.

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Choose Application server (IIS, ASP.NET). Press next.

Press next.

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Finished.

Finished.

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MSDTC Distrubuted transaction coorinator

The Teleopti CCC Server uses TeleoptiServiceBus to queue up and
execute system tasks. Distributed transactions are used and for this matter
the MSDTC needs to be running and configured correct on both web and
database server. Same settings applies to both servers. You can find these
settings under Control panel/Administrative Tools/Component Services.
Right click on My Computer and choose Properties. Click on the
MSDTC tab and Security Configuration.

Configuration
Set up your MSDTC according to this screen shot. Again; note that this
have to be done on the web AND database server.

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Same domain as database

Workgroup or different
domain as database

Note: If you web server and database server are on the same domain use
Mutal Authentication Required. If your web and database servers are
running in workgroup mode or in a different domains; use No
Authentication Required.

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MSTDC, Firewall settings

Database server

Hardware requirements
Depending on how many agents the application should host we have
different requirements for the hardware. These are the hardware
requirements for different set ups:

Hardware
Up to 400 agents 1 Dual Core 64bit
4 GB
20 GB Diskspace (use SAN)
400 to 1500 agents 1 Quad Core 64bit
8 GB
40 GB Diskspace (use SAN)
1500 to 4000 agents 2 Quad Core 64bit
16 GB
80 GB
4000 and more agents 4 Quad Core 64bit
32 GB
160 GB
DVD
Separate physical disks for system files, database files, temp db and database
log files
RAID-10 or equivalent

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Windows Server 2003 64-bit

MSDTC Distrubuted transaction coorinator

The Teleopti CCC Server uses TeleoptiServiceBus to queue up and
execute system tasks. Distributed transactions are used and for this matter
the MSDTC needs to be running and configured correct on both web and
database server. Same settings applies to both servers. You can find these
settings under Control panel/Administrative Tools/Component Services.
Right click on My Computer and choose Properties. Click on the
MSDTC tab and Security Configuration.

Configuration
Set up your MSDTC according to this screen shot. Again; note that this
have to be done on the web AND database server.

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Same domain as database

Workgroup or different
domain as database

Note: If you web server and database server are on the same domain use
Mutal Authentication Required. If your web and database servers are
running in workgroup mode or in a different domains; use No
Authentication Required.

Windows Server 2008 64-bit

MSDTC Distrubuted transaction coorinator

The Teleopti CCC Server uses TeleoptiServiceBus to queue up and
execute system tasks. Distributed transactions are used and for this matter
the MSDTC needs to be running and configured correct on both web and
database server. Same settings applies to both servers. You can find these
settings under Control panel/Administrative Tools/Component Services.
Expand My Computer/Distributed Transaction Coordinator/Local DTC.
Right click and choose Properties. Click on the Security tab.

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Configuration
Set up your MSDTC according to this screen shot. Again; note that this
have to be done on the web AND database server.

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Note: If you web server and database server are on the same domain use
Mutal Authentication Required. If your web and database servers are
running in workgroup mode or in a different domains; use No
Authentication Required.

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