5 Principles for Problem Solving Sheet

Supplier Name: 1 Problem Definition / Problem Statement Record # _______________

Part # & Name: (What part/object/person is affected by the defect and what is the specific defect?) Supplier / Department ABD
KB
VFD of Line 3 monobloc outfeed conveyor VFD got short Prepared
Muthukumarasa Checked Approved Approved
Reference Document/Document #
(RIS, DTR, HTR, MIR, QIS, etc.) If not applicable, please state as N/A. Name ami
(Transfer problem statement to 2-C) Plt/Dept. Engg Dept
Date 3.8.2017

1-A Problem Definition / Discovery (Consider: Who, What, Where, When, Why, How and How Many) 1-B Problem Definition / Details (Provide an in-depth analysis of the problem, include any past problem history, trends, other known variables and containment measures taken.)

Who 1. Who found the problem? Gopal (elec), Tarak, Bappa (Attach any supporting documents, graphs, illustrations, etc.)
2. What part has the problem? (object) Model and type. VFD of Line 3 monobloc conveyor
What
3. What is wrong with it? (defect) Symptom of problem; Use illustrations to clarify. Oil was found in the terminal box of the connected Conveyor gear motor
4. Where was the part located when you found the problem? it was found
Where
5. Where on the part is the trouble located?
6. When was the problem first found? Date and Time. 3.8.2017;11:58
When 7. When since then has the problem recurred? Is there a pattern forming? Line 4 labelling outfeed conveyor
8. When in the process was the defect first observed?
Why 9. Why is it a problem? Content of complaint. the gear motor is fixed down because of that when the seal gets seperating the
oil chamber of gearbox & motor gets failed, oil ingresses into the motor & motor
How 10. How was the problem found? Visual inspection or customer complaint? gets short also causing problem to VFD of that motor
11. How many parts or units have this problem?
12. How big is this defect? Size. VFD repair or to be replaced
How Many
13. How many defects on each object? (Same Defect)
14. Is the problem getting better, worse or staying the same? (Go to Page 2, Part 2A)

2-C Identify Root Cause(s) (Analysis of both problem occurrence and non detection) Transfer the Why, Why, Why data from 2B. Use only number of boxes needed and / or add more boxes if needed. 2-D Root Cause(s) Selection Justification (How 2C causes were selected and proven)

WHY WHY WHY WHY WHY WHY WHY Selected cause(s), reason why selected and recreation analysis.
In the box below, insert
Problem Statement from Box
1.

Why Made?

Why Shipped?

(Circle all causes to be countermeasured and transfer info to 2D.)

3 Countermeasure(s) 4 Countermeasure Effectiveness 5 Feedback/Forward
(Initial and Long Term Schedule) (Actual evidence of countermeasure effectiveness) (Vertical, Horizontal and to discovering associate)
Date Date Feedback/Forward to Method Responsibility Date
Countermeasure Results
Countermeasure Implementation Responsibility
Activity / Method / Result / Next Action Confirmed by
Plan Actual Plan Actual

PFMEA
Have the following been updated and
PRE POST attached?
RPN O FMEA
Severity O PQCT
Occurrence O OP STD
Detection O Other

HSQM-0040 1/2 01/08/07

 2-A Identify Possible Cause(s) 2-B Expand on Possible Cause(s) (Fishbone, Organization Chart, Mind-map, etc. Why, Why, Why Analysis) Start with Problem Statement from Box 1.
(Brainstorm possible causes based on facts from 1A & 1B)

Clarification or reason why

(4P) Possible Causes possible cause was
4M

eliminated
(Policy)
Machine
(Plant)
Material
(People)
Man
(Procedures)
Method
Environment

Group Members:

HSQM-0040 2/2 01/08/07

 NOMINAL GROUP TECHNIQUE MUL
VOTING CRITERIA - 8 POINTS FOR TOP MOST PRIORITY OR 1S
FOR 2ND CHOICE; 6 POINTS FOR 3RD CHOICE; 5 POINTS FOR
THE POTENTIAL ROOT ON TILL 1 POINTS FOR LAST PRIORITY OR CHOIC
CAUSES(PRC'S)
Gopal(elec) Tarak Bappa horender
 TEAM MEMBERS ENTER
THEIR CHOICES IN THESE
CELLS
IQUE MULTIVOTING
ST PRIORITY OR 1ST CHOICE; 7 POINTS
ICE; 5 POINTS FOR 4TH CHOICE ETC.(SO GRAND TOTAL OF
PRIORITY OR CHOICE/) WEIGHTED RATINGS
OF PRC FOR EACH
TEAM MEMBER
horender Gopal(Mech) Bhulu

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