TRUE OPINION

Name: Gender: Age:

1. Which type do you prefer in Washing Machine?

A) Semi-automatic B) Top Loading C) Front Loading

2. Which brand do you prefer in Washing Machine?

A) LG B) IFB C) Samsung D) Bosch E) Others

i. LG FLWM

1. Which mode of purchase do you use?

A) Online B) Retail Store

2. Have you used LG Front Load Washing Machine?

A) Yes B) No

3. If yes, who referred you to this brand?

A) Friend B) Relative C) Salesman D) Advertisements/Brand Loyalty

4. Would you recommend LG Front Load Washing Machine to friend/relative?

A) Yes B) No

If yes, Why _______________________________________________

If no, why not _____________________________________________

LG FLWM 1 2 3 4 5 1. Not Satisfied

1. Overall Quality 2. Somewhat Satisfied
2. LG Direct Drive Technology 3. Satisfied
3. Value for Money 4. Very Satisfied
5. Delighted
4. Usage Experience
5. Service Experience
6. Purchase Experience

5. Overall, How satisfied were you with LG Front Load Washing Machine?

A) Not Satisfied B) Somewhat Satisfied C) Satisfied D) Very Satisfied E) Delighted

 6) Have you ever contacted Customer Service?

A) Yes B) No

A. If Yes, Was the problem resolved?

A) Resolved by Company B) Resolved by myself or outsider C) No, Not resolved

B. If the problem resolved by the company, how many days it had taken?

One week Two weeks Three weeks Within a month More than one month

7. What improvements do you need in LG Front Load Washing Machine?

A) Quality B) Design C) Price D) Motor E) Others

____________________________________________________

8. What was the main feature do you like in LG Front Load Washing Machine?

____________________________________________________

ii. LG Top Load Washing Machine

LG has come up with a revolutionary technology called jet spray, which saves up to 20lakhs
litres of water throughout the life span of machine.

1. Are you aware of this Jet Spray Technology in your Washing Machine?
A) Yes B) No
2. Do you really that it saves water?
A) Yes B) No
(A) If yes, do you find the difference of the water consumption b/w your previous
washing experience and with Jet Spray?
A) Yes B) No
(B) How much water does it saves per wash_________________
(c) How did you find the washing quality of this Jet Spray model?
A) Not Satisfied B) Somewhat Satisfied C) Satisfied D) Very Satisfied
3. Do you believe that this technology is LGs step towards greener tomorrow?
A) Yes B) No
4. Are you ready to pay an extra amount for such green & Environment friendly innovations
in the future?
A) Yes B) No
5. Till date, do you have any technical issues with Jet Spray?
A) Yes B) No
If yes, what was the problem_________________________?
6. Do you recommend Jet Spray to your friends / Relatives?
A) Yes B) No
7. Overall, How satisfied are you with Jet Spray?
A) Not Satisfied B) Somewhat Satisfied C) Satisfied D) Very Satisfied D) Delighted