Raid

RAID Controller Installation Guide
Document Number 60001075

Second Edition
March 2003
The RAID Controller Installation Guide explains how to install and

configure a RAID Controller in an Omvia Media Server. It also explains
where to locate additional information about the RAID Controller.
The Redundant Array of Inexpensive Disks (RAID) Controller is

installed in an Omvia Media Server to provide redundant disk capacity.
The RAID Controller distributes data across a set of disk drives and
allows the data to be recovered if one of the disk drives fails.
The audience for this document is personnel responsible for installing

and maintaining Omvia Media Server hardware.
This document discusses the following topics:

• “Function of the RAID Controller” on page 4
• “Product Documentation” on page 6
• “Specifications” on page 7
• “Installation Checklist” on page 9
• “Configuring the CPU BIOS” on page 11
• “Installing the RAID Controller Board” on page 11
• “Configuring the Adaptec RAID Controller Setup” on page 14
• “Obtaining Device Drivers” on page 17
• “Installing Windows NT” on page 18
• “Installing Windows 2000” on page 19
• “Installing Storage Manager and Storage Manager Pro” on page 21
• “Using Storage Manager and Storage Manager Pro” on page 22
• “Finding Additional Information” on page 23
60001075, Second Edition RAID Controller Installation Guide 1

ã Copyright 2003 Intervoice, Inc.
All rights reserved.
Trademarks of Intervoice, Inc. and/or its affiliates:
Names and marks for products provided by the Company’s suppliers are used herein for identification
purposes and may be trademarks of their respective companies.
Windows NT and Windows 2000 are registered trademarks of Microsoft.
The Apache Software License, Version 1.1

Copyright ã 2000–2001 The Apache Software Foundation. All rights reserved.
Java Runtime Environment Versions 1.2, 1.3, and 1.4 are products of Sun Microsystems, Inc. All rights
reserved. Please refer to the license agreement on your system.
No part of this document may be reproduced without the written permission of Intervoice, Inc.
The information in this document explains how to install and configure a RAID Controller in an Omvia Media
Server. It also explains where to locate additional information about the RAID Controller. It includes InterSoft
version 3.2. If other versions are used, additional documentation may be required. This document was
previously released in June 2001. This is the second edition of this document, March 2003.
Any comments or suggestions concerning this publication should be directed to:
Technical Documentation Department

Intervoice, Inc.
17811 Waterview Parkway
Dallas, Texas 75252
Telephone: (972) 454-8000
Fax: (972) 454-8505
E-mail: document.feedback@intervoice.com
For more information about Intervoice, Inc., call (972) 454-8000, or visit the Intervoice Web site at
www.intervoice.com.
2 RAID Controller Installation Guide 60001075, Second Edition

Summary of Changes
The major revisions to this document are summarized below:
Changes
• Procedures for obtaining device drivers were broken out for
Windows NT drivers and Windows 2000 drivers.
• Procedures for installing the operating system were broken out
into Windows NT and Windows 2000.
Additions
• A graphic showing the proper placement of boards in the
system was added on page 5.
• A graphic showing the adapter cable was added on page 12.
• Procedures for configuring the Adaptec RAID Controller setup
were added on page 14.
• Topics for installing and using Adaptec Storage Manager and
Storage Manager Pro were added beginning on page 21.

Function of the RAID Controller
The function of the RAID Controller (shown in Figure 1 below) is to
combine multiple disk drives into an array of disk drives to obtain
performance, capacity, and reliability that exceeds that of a single large
drive. The array of drives appears to the host computer as a single
The AdaptecTM product logical drive.
name for the RAID
Controller is SCSI RAID
2100STM.
Figure 1. RAID Controller
The RAID Controller can be installed in a PCI slot close to the CPU on
an Omvia Media Server.

Figure 2 shows the proper arrangement of boards in an Omvia Media
Server.
Back
CPU System Offboard RAID

Security SCSI Card
Key Card
Front
Figure 2. Arrangement of Boards
RAID Level 5
The RAID Controller is capable of supporting RAID Levels 0, 1, 0/1, 5,

and 0/5. However, Intervoice supports only RAID Level 5 at this time.
RAID Level 5 allows data to be striped (divided) block by block across

multiple disks. Parity data is also spread out over multiple disks. RAID
Level 5 allows for hot swapping of disks.

Product Documentation
Product-specific information not provided in this document is available
in the product documentation on the Adaptec SCSI RAID CD-ROM.
Table 1 provides a guide to locating the information available in the
product documentation.
Table 1. Product Documentation
For information about... See...

Using the Adaptec SCSI RAID CD-ROM SCSI RAID Family Quick
and installing device drivers and Start Guide
software
Configuring and installing the RAID SCSI RAID Installation Guide

Controller
Using the Storage Manager Pro Java Storage Manager Pro User’s
application to manage the controller and Guide
storage subsystem
Using the Storage Manager Pro software Storage Manager Pro Online
and creating disk arrays Help
Using the Storage Manager on ROM Storage Management

(SMOR) utility, Adaptec Storage Manager Software User’s Guide
software, and the RAIDUTIL command
line utility
Using the Storage Manager software, Storage Manager Online Help

using SCSI devices, and creating disk
arrays

Specifications
This topic describes the technical, general, and electrical and
mechanical specifications of the RAID Controller.
Technical Specifications
The table below provides the technical specifications of the RAID

Controller:
Technical Specifications
Data Transfer Rate Up to 160 Mbps per channel
External Connectors One 68-pin, very high density cable

interconnect (VHDCI)
Internal Connectors One 68-pin high density
Bus Type 32-bit, 33-MHz PCI
General Specifications
The table below provides the general specifications of the RAID

Controller:
General Specifications
RAID Levels 0, 1, 0/1, 5, 0/5
Cache Memory 32 MB (expandable to 128 MB)
Key RAID Features • Online capacity expansion

• Immediate RAID availability
(background initialization)
• Self-Monitoring, Analysis, and
Reporting Technology (S.M.A.R.T.)
drive error tracking support
• Salient Enclosure Services/SCSI
Accessed Fault-Tolerant Enclosures
(SES/SAF-TE) environment tracking
support

Electrical and Mechanical Specifications
The table below provides the electrical and mechanical specifications of

the RAID Controller:
Electrical and Mechanical Specifications

Board Dimensions Half-size card, 4.2”(h) x 6.85”(w)
Power Consumption 4 amps @ +5V
Operating Characteristics 32°F to 131°F (0°C to 55°C)

Installation Checklist
The checklist below provides a general guide as you install the RAID
Controller:
RAID Controller Installation Checklist
Unpack the RAID Controller Board
❏ Verify all equipment has been received.
❏ Remove all equipment from the box.
❏ Determine whether any equipment was damaged in shipment.
❏ Save all boxes for exchanging components during upgrades.
Configure the CPU BIOS
❏ Disable the CPU on-board SCSI controller.
Install the RAID Controller Board
❏ Install the board.
❏ Connect the SCSI cable.
❏ Connect the adapter cable.
Configure the Adaptec RAID Controller Setup
❏ Select the RAID level.
❏ Select the disk drives.
❏ Save the new configuration.
❏ Restart the system.
Obtain Device Drivers
❏ For Windows NT, create the device driver diskette from the
Drivers\SCSI\Adaptec-Raid directory on the Windows NT Server w/SP6a
CD-ROM.
OR
❏ For Windows 2000, create the device driver diskette from the
Drivers\Scsi_Dpti2o_Raid_2000s directory on the Windows 2000 w/SP3
CD-ROM.

RAID Controller Installation Checklist (continued)
Install Windows NT
❏ Specify the appropriate SCSI adapter.
❏ Install the appropriate device drivers.

OR
Install Windows 2000
❏ Specify the appropriate SCSI adapter.
❏ Install the appropriate device drivers.
Install Storage Manager and Storage Manager Pro
❏ Configure the system.

Configuring the CPU BIOS
The on-board SCSI controller on the CPU must be disabled for the
RAID Controller to function properly.
For information on disabling the on-board SCSI controller

for your specific CPU, refer to the CPU Board Installation
Guide.
Installing the RAID Controller Board

The RAID Controller can be installed in a PCI slot close to the CPU on
an Omvia Media Server.
To install the RAID Controller board, follow these steps:
1 Turn the Omvia Media Server power off.
2 Remove the cover and set it aside.
3 Locate a PCI slot close to the CPU in the Omvia Media Server
chassis.
4 Install the RAID Controller board in the PCI slot by placing the
gold-fingered connectors above the slot and pressing firmly until
the board is fully seated.
5 Install the board retaining screw at the top end of the board to
secure the board in the chassis.

6 The RAID Controller uses the SCSI cable that is normally
connected to the CPU board. To connect the SCSI cable to the
RAID Controller:
a Detach the SCSI cable from the CPU board.
b Attach the SCSI cable to the J10 connector (Figure 3) on the

SCSI RAID Controller.
J10 connector
Figure 3. J10 Connector (SCSI)
The 4-pin connector on the adapter cable (shown in Figure 4)

controls the H-Disk activity light on the Omvia Media Server. This
adapter cable must be attached to the P6 connector on the RAID
Controller.
If your system does not
have the adapter cable,
disregard step 7 on
page 13. The activity light
is a convenience, but is 4-pin connector
not essential for proper
system function.
Figure 4. Adapter Cable

7 To attach the adapter cable to the RAID Controller:
a Detach the adapter cable from the P12 connector on the CPU
board.
b Plug the adapter cable into the P6 connector (pins 1 and 2) on

the RAID Controller, as shown in Figure 5.
P6 connector
Pin 1
Pin 2
Figure 5. P6 Connector
8 Replace the Omvia Media Server cover.
9 Turn on the Omvia Media Server.

Configuring the Adaptec RAID Controller Setup
The Adaptec RAID Controller setup configures the RAID level and the
disk drives to be used for RAID. This topic explains how to configure
the RAID Controller setup to use RAID Level 5. To configure the RAID
Controller setup, follow these steps:
1 During the power-on self test at system startup, press <Ctrl><A>.
The Adaptec menu appears.

For more information
about RAID levels, refer
to the Adaptec
documentation.
2 To navigate to the right pane (the SmartROM Configuration tab),

press <Tab>.
3 Use the arrow keys to navigate through the screen. Select Default to
accept the default settings, and press <Enter>.
4 Press <Tab> to navigate back to the left pane.

5 Select RAID > Create from the menu. Do this by pressing <Alt R>,
then press <C>.
The RAID type window appears.
To reach the commands

on the Adaptec menu bar,
press <Alt><highlighted
red letter>.
To choose menu options,
select the first letter of the
option.
6 Select RAID 5 (Fault tolerance, Higher capacity), and ensure that 32

KB appears as the Stripe size. If it does not, use the arrow keys to
adjust the amount.
7 Select Ok, and press <Enter>.
The Eligible Devices tab appears.
8 Use the arrow keys to navigate to each drive that appears, then
press the space bar to select each one. Follow the sequence below:
<space bar><down arrow>

When all the drives are selected, check marks appear to their left.

9 Press <Tab> to navigate to Done, and press <Enter>.
The SmartROM Configuration tab reappears. Notice the new RAID

choice that appears in the left pane:
(0,0,0,0)RAID-5
10 With the new RAID option highlighted, select File > Set System
Configuration from the menu. (Press <Alt><F>, then <S>.)
The Configuration Changes window appears, with the message

“The configuration will not fully take effect until after a reboot is
performed.”
11 Select Ok and press <Enter>.
12 Select File > Exit from the menu. (Press <Alt><F>, then <X>.)
13 At the message, “Are you sure you want to exit?,” select Ok and
press <Enter>.
14 On the next system startup, press <Ctrl><A>. The system builds

the disk array.
Projected Wait Time

Building the RAID is a slow process. Depending on your
CPU and hard drive sizes, this build usually takes around
four hours.

Obtaining Device Drivers
Device driver files for the RAID Controller are located on the Windows
NT w/SP6a CD-ROM or the Windows 2000 w/SP3 CD-ROM. Driver
files differ according to the operating system installed.
Windows NT
To create a floppy disk containing the Windows NT device driver files,

follow these steps:
1 On a different computer than the one where the RAID is being

built, insert the Windows NT Server w/SP 6a CD-ROM into the
drive.
2 Navigate to the <CD drive>:\DRIVERS\SCSI\Adaptec-Raid directory.

This directory contains the device driver files.
3 Copy the entire contents of the directory to a diskette.
You will use this disk to supply the device drivers when you install
Windows NT (see page 18).
Windows 2000
To create a floppy disk containing the Windows 2000 device driver

files, follow these steps:
1 On a different computer than the one where the RAID is being

built, insert the Windows 2000 Server w/SP 3 CD-ROM into the
drive.
2 Navigate to the <CD drive>:\Drivers\Scsi_Dpti2o_Raid_2000s

directory. This directory contains the device driver files.
3 Copy the entire contents of the directory to a diskette.
You will use this disk to supply the device drivers when you install
Windows 2000 (see page 19).

Installing Windows NT
To install Windows NT, follow these steps:
1 Create the device driver diskette for Windows NT (see page 17).
Follow the steps in Chapter 3 of the Loading System Software (Windows NT)
document as you are completing the steps in this topic for full details of the
operating system installation.
2 Load the boot disks for Windows NT.
System setup starts automatically.
3 When the Windows NT Setup screen appears, press <Enter> to

continue.
4 Press <Enter> so the system can detect any mass storage devices on
your system.
5 At the next screen, press <S> to select “To specify additional SCSI
adapters, CD-ROM drives, or special disk controllers...”
A screen displays the message, “You have asked to specify an

additional SCSI adapter, CD-ROM drive, or special disk controller
for use with Windows NT.”
6 Ensure that “Other (Requires disk provided by a hardware

manufacturer)” is highlighted.
7 Insert the Adaptec device driver diskette (see page 17), and press
<Enter>.
The next screen displays the message “You have chosen to install a
SCSI adapter, CD-ROM drive, or special disk controller provided
by a hardware manufacturer.” The selection defaults to “Adaptec
I20 Raid Host Adapter for NT 4.0.”
8 Press <Enter> to select the default.

9 Follow the prompts to continue loading Windows NT.
When formatting completes, you are prompted again for the

Adaptec device driver diskette.
10 Insert the Adaptec device driver diskette (see page 17), and install
the appropriate device drivers.
Installing Windows 2000

To install Windows 2000, follow these steps:
1 Create the device driver diskette for Windows 2000 (see page 17).
Follow the steps in Chapter 2 of the Loading System Software

(Windows 2000) document as you are completing the steps in
this topic for full details of the operating system installation.
System setup starts automatically. See the note below.
Important
At the initial Windows 2000 Setup screen, watch closely
for a message on the bottom bar that says, “Press F6 if
you need to install a third party SCSI or RAID driver.”
If you do not press F6, you will not receive the necessary
prompts later in the installation and will have to reboot
and begin again.
2 Press <F6>.
The next screen appears several minutes later. At this screen, the
following message appears: “Setup could not determine the type of
one or more mass storage devices installed in your system, or you
have chosen to manually specify an adapter. Currently, Setup will
load support for the following mass storage devices:”
<none>
You must now specify the disk controller by reading it from the
manufacturer’s diskette.

3 Press <S> to detect the controller from the diskette.
A screen displays the message, “You have asked to specify an

additional SCSI adapter, CD-ROM drive, or special disk controller
for use with Windows 2000.”
4 Press <Enter> to continue.
A screen displays the message, “Please insert the disk labeled

Manufacturer-supplied hardware support disk into Drive A:
*Press ENTER when ready.”
5 Insert the device driver diskette (page 17), and press <Enter>.
The system detects the Adaptec I20 RAID Host Adapters for
Windows 2000.
6 Press <Enter>.
The previous screen reappears, and <none> is replaced with the

Adaptec I20 RAID Host Adapter.
7 Press <Enter> to continue.
8 Insert Setup Boot Disk #3 and continue to follow the installation

steps from the Loading System Software (Windows 2000)
document.
Because you will be prompted to insert the device driver diskette

again, keep it nearby.
9 Further into the installation, the system prompts you to accept an

unsigned driver. Click Yes to accept it.
The rest of the procedure is identical to the installation in the

Loading System Software (Windows 2000) document.

Installing Storage Manager and Storage Manager Pro
Adaptec’s Storage Manager Pro provides an interface to Adaptec RAID
configuration while the operating system is running.
If hardware should fail, the system emits a loud beep until the condition
Storage Manager must be is corrected. Storage Manager Pro can control the beep.
installed before Storage
Manager Pro.
To install Adaptec Storage Manager Pro, follow these steps:
1 Insert the Adaptec Storage Manager CD-ROM.
2 When the first window appears, select Storage Manager from the
list, and continue to accept the defaults.
3 Restart the system.
4 Re-insert the Adaptec Storage Manager Pro CD-ROM and let it

auto-run.
5 When the first window appears, select Storage Manager Pro from
the list and continue to accept the defaults.
6 Restart the system.

Using Storage Manager and Storage Manager Pro
If an alarm should begin alerting you to a hardware failure, Storage
Manager Pro allows you to shut off the alarm.
In addition, Storage Manager Pro can identify which disk in the array is
experiencing problems. When you give this information to Intervoice
technical support, they can issue you a replacement based on the criteria
you provide from Storage Manager.
To use Storage Manager Pro, follow these steps:
1 From the desktop, select Start > Programs > Adaptec Storage
Manager Pro.
The Adaptec Storage Manager Pro Login window appears.
2 Enter the following:

Login Name: Administrator
Password: adaptec (all lowercase)
3 Click Login.
The Storage Manager Pro System Browser window appears.
4 In the ADAPTEC 2100S (HBA) area, click Silence Alarm.

Finding Additional Information
This topic explains how to find additional Intervoice product
documentation.
Intervoice Documentation
Intervoice provides its standard product documentation in online

format: Adobe Acrobat .pdf files and Windows HTML Help .chm files.
Use Adobe Acrobat Reader with Search version 4 or later and Internet
Explorer version 4 or later. For more information, go to these Web sites:
http://www.adobe.com and http://msdn.microsoft.com.
View the online product documentation (as applicable per product):

• Web site: http://www.intervoice.com/support/techinfo/
• Product CD-ROM: Documentation directory
• Product GUI: Help menu
• System: INTV\DOCS directory
Any comments or suggestions concerning this publication should be

directed to:
Technical Documentation Department

Intervoice, Inc.
17811 Waterview Parkway
Dallas, Texas 75252
Telephone: (972) 454-8000
Fax: (972) 454-8505
E-mail: document.feedback@intervoice.com
For more information about Intervoice, Inc., call (972) 454-8000, or

visit the Intervoice Web site at: www.intervoice.com.

Related Intervoice The following documents contain useful information about your
Documents product.
Loading System Software (Windows 2000) (InterSoft version 3) –

Doc Number 60001013
Describes how to install Windows 2000 and InterSoft software. It
also describes how to set up, configure, and backup both direct and
reseller systems.
Loading System Software (Windows NT) (InterSoft versions 2.3 and 3)

– Doc Number 60000750
Describes how to install Windows NT Server and InterSoft
software. It also describes how to set up, configure, and backup both
direct and reseller systems.
CPU Board Installation Guide – Doc Number 60000803

Explains how to remove, install, and configure CPU boards in the
system. It also includes instructions on setting BIOS specifications.
This document is intended for customers and system installers.

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RAID Controller Installation Guide

Document Number 60001075

The RAID Controller Installation Guide explains how to install and

The Redundant Array of Inexpensive Disks (RAID) Controller is

The audience for this document is personnel responsible for installing

This document discusses the following topics:

60001075, Second Edition RAID Controller Installation Guide 1

All rights reserved.

Trademarks of Intervoice, Inc. and/or its affiliates:

Windows NT and Windows 2000 are registered trademarks of Microsoft.

The Apache Software License, Version 1.1

Any comments or suggestions concerning this publication should be directed to:

Technical Documentation Department

2 RAID Controller Installation Guide 60001075, Second Edition

60001075, Second Edition RAID Controller Installation Guide 3

Figure 1. RAID Controller

4 RAID Controller Installation Guide 60001075, Second Edition

CPU System Offboard RAID

Figure 2. Arrangement of Boards

The RAID Controller is capable of supporting RAID Levels 0, 1, 0/1, 5,

RAID Level 5 allows data to be striped (divided) block by block across

60001075, Second Edition RAID Controller Installation Guide 5

Table 1. Product Documentation

For information about... See...

Configuring and installing the RAID SCSI RAID Installation Guide

Using the Storage Manager on ROM Storage Management

Using the Storage Manager software, Storage Manager Online Help

6 RAID Controller Installation Guide 60001075, Second Edition

The table below provides the technical specifications of the RAID

External Connectors One 68-pin, very high density cable

Internal Connectors One 68-pin high density

Bus Type 32-bit, 33-MHz PCI

The table below provides the general specifications of the RAID

Cache Memory 32 MB (expandable to 128 MB)

Key RAID Features • Online capacity expansion

60001075, Second Edition RAID Controller Installation Guide 7

The table below provides the electrical and mechanical specifications of

Electrical and Mechanical Specifications

Operating Characteristics 32°F to 131°F (0°C to 55°C)

8 RAID Controller Installation Guide 60001075, Second Edition

RAID Controller Installation Checklist

Unpack the RAID Controller Board

❏ Verify all equipment has been received.

❏ Remove all equipment from the box.

❏ Determine whether any equipment was damaged in shipment.

❏ Save all boxes for exchanging components during upgrades.

Configure the CPU BIOS

❏ Disable the CPU on-board SCSI controller.

Install the RAID Controller Board

❏ Install the board.

❏ Connect the SCSI cable.

❏ Connect the adapter cable.

Configure the Adaptec RAID Controller Setup

❏ Select the RAID level.

❏ Select the disk drives.

❏ Save the new configuration.

❏ Restart the system.

Obtain Device Drivers

60001075, Second Edition RAID Controller Installation Guide 9

❏ Specify the appropriate SCSI adapter.

❏ Install the appropriate device drivers.

Install Windows 2000

❏ Specify the appropriate SCSI adapter.