In 2017, National Travel, Inc.

celebrated its 40th year in business

providing superior service to clients. Welcome
Ranked among the Top 25 Travel
Management Companies in
the United States according to
Business Travel News, the Concierge
Class Service continues to deliver
the highest level of customer
responsiveness and attentiveness
in the industry. However, National
Travels satisfaction is never complete.
Account managers and travel advisors
work diligently to create new ways
to exceed client expectations.

National Travel assists corporate

entities ranging in size from small,
independent businesses to large
conglomerates and government
agencies. This successful
representation of diverse clientele
is directly linked to National Travels
history of providing customers with
exceptional care and the utmost
attention to detail.

NATIONAL TRAVELS PURPOSE:

To give great service to every client,
every time, by providing high expertise
with disciplined quality of work.

NATIONAL TRAVELS MISSION:

To be indispensable to our clients.
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President /CEO

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Welcome
Concierge
In addition to elevated customer service, National Travel also
invests in the most sophisticated technologies to improve
accessibility and client engagement. Customers enjoy exclusive
treatment with every full-service reservation, including concierge
check-in with advance boarding passes, assistance with
ancillary purchases, seat preference monitoring, cabin upgrades,
restaurant reservations, event tickets, black car service, and more.

National Travels commitment to Concierge Class Service means

that clients travel needs are fulfilled by an expertly skilled staff of
friendly agents who work closely with knowledgeable members
of the concierge desk. From monitoring waitlists to international
passport/visa assistance, rest assured that National Travel is
uniquely positioned to handle any challenge.

Realistically, even the best-laid plans sometimes require an

adjustment. When setbacks are possible, National Travels
agents remain one step ahead of potential conflict. Agents are
prepared for the unexpected, and they work quickly to navigate
the roadblocks often before the client becomes aware of the
situation. National Travel strives to provide the smoothest and
most enjoyable experience possible.

It is a privilege to have
National Travel serve me. Agents knowledge
of the busines in both federal government and
the commercial market ensures that youll be
asisted at a masterful level. National Travel
exemplifies what customer service means.
Inga Watkins
National Travel has established a global network of partners that
allow clients to schedule charter aircrafts tailored to their needs.
Through AirUPS, air charters are quick and easy to arrange while
clients receive the personalized comforts they deserve. These
charters range from small executive planes up to large commercial
type planes.
NATIONAL TRAVELS GUARANTEE:
VIP Service provides clients with worldwide bookings by
way of executive aircraft in 60 minutes or less.
I cannot write enough about how amazing it was to be
able to call and have a particular isue taken care of in
a short time frame. Stephen Rogers
24-365
FULL SERVICE,
EVERYWHERE,
EVERY TIME.
AROUND THE CLOCK, NATIONAL TRAVEL AGENTS
ARE PREPARED TO RESPOND TO CLIENT NEEDS.
Expert travel advisors provide 24-hour support, 365 days a year,
through a single toll-free number. Continuous, specialized account
services are never outsourced and clients never incur surcharges.
For more than four decades, National Travels agents have
successfully managed the goals and objectives of an extraordinary
client base that extends well beyond the United States. National
Travel strives to provide exceptional service to business and
government leaders, a pointed effort that has produced long-lasting
relationships built on a foundation of trust.
One World
One Fee
Business travel can be full of excitement, but the price of travel
management services should not be the surprise. National
Travel offers clients a service known as One World One Fee.
This extension of Concierge Class Service provides additional
assistance without extra charges that other travel companies
typically charge and often hide. The One World One Fee
program is not only cost-effective, but National Travels suite
of services is unparalleled.
One World One Fee encompasses all the emergency services
that travelers rely on for added protection. The program includes
limitless 24-hour support and intervention in case of delayed
or canceled flights, itinerary changes, and access to National
Travels concierge desk, in addition to corporate program
assistance such as travel MIS and reconciliation services.
WHAT SETS US APART
o Full Service 24-365
o No After-Hours Surcharges
o No Subcontracting of After-Hours Service
o No Charges for En Route Assistance
I was exceptionally happy with National Travels
service today. My agent went above and beyond to help
me satisfy a hotel request. What was most appreciated
was the agents positive atitude and patience throughout
this entire proces. Toddrick Bowens
 city
TRAX
o Budget Analysis & Travel Needs
o Creative Services
o Site Selection
o Automated Invitation Distribution
o Session Registration
o Secure Payment Processing
o Onsite Event Management
Meeting Planner
o Hotel/Resort Contract
Negotiation Assistance
o Room Block Administration
National Travel is known for
making events memorable
for all the right reasons.
o Conference/Meeting Space
& On-Site Services
o Airline/Transportation
Group Discount
o Hospitality Desk
o Online Attendee Registration
o Event Production
Entertainment/ Keynote Speakers
o Post-Conference Cost
Reconciliation & Review
Innovative
Technology
National Travels clients experience the convenience of
market innovation through advanced technologies that
promise maximum responsiveness and accessibility.
o Online Booking Tools
o Policy & End-to-End Expense Integration
o Automated Invoice & Refund System
o Customized Back-Office Data Capture
o Proprietary Customer Relations Management & Problem Resolution Portal
o Non-refundable Ticket Credit Tracking
o Systematic Quality-Control & Lower Fare Monitoring from Point-of-Sale
o FlightStats Premium En Route Travel Alerts
o Virtual Card Number Secure Payment Solution

Cost Control o Ride-Share Advanced Reservation Dashboard

INTELLIGENT TRAVELER
In todays economic environment, the ongoing monitoring of
National Travels premier travel app.
expenses is a judicious practice. From policy advisement to Traveler inspired and agent developed,
end-user program training, National Travel is cognizant of these our app has all your travel needs right
budgetary concerns, which is why a designated implementation on your mobile, automatically.
team spends a significant amount of time tailoring travel
management services to clients unique needs. INSTANT ACCESS FLIGHT SEARCHES

Data is seamlessly collected via live agents and online booking tools DUTY OF CARE, ANYWHERE BOARDING PASSES
to capture savings and to deliver impactful reporting on predictions
FLIGHT ALERTS & INTERNATIONAL SERVICES
and actual expenditures. National Travels online booking tools offer PUSH NOTIFICATIONS
a fully customizable arrangement platform complete with policy
DRIVING DIRECTIONS
adherence controls, preferred vendor preferences, travel arranger EXPENSE RECORDING

access and pre-trip approval options, as well as built-in quality PUSH NOTIFICATIONS CONCIERGE SERVICES
control functions.

Innovative expense reporting provides company-specific data on a

web-based management platform through back-office accounting
and ticket information. The online dashboard gives quick insight
National Travel has eliminated all the worry and stres
into travel costs and expense reports with a multitude of standard with my travels They impres me so much when planning
summaries and unlimited user-defined reports. my busines trips through the courts, that I am now using
NTI for my personal travel as well!
Jane L Klingelhoets
Books on behalf of Eastern District
California Judge John A Mendez
 Experience the difference
Special Services
International
National Travels Special Services International Team is comprised
of best-in-class industry veterans with superior knowledge of
international fare rules, regulations, requirements, and global
destinations. The SSI Team takes care of every reservation detail
from passport/visa assistance and currency exchanges, to club
passes and sought-after upgrades.

With increased focus on Duty of Care, National Travel has invested

considerable resources into programs safeguarding the security of
travelers. International reservations include personalized, in-depth
country reports that may include such information as:
o State Department Advisories
o Embassy Locations
o CDC Warnings (including both required and recommended vaccines)
o Business Protocol & Cultural Notes
o Weather Reports (including severe weather warnings)

National Travels online dashboard reporting system also provides

many risk assessment reports. From passengers traveling by
airline to the whereabouts of group travelers, risk reporting arms
clients with critical data and appropriate guidance for added security.

The Intelligent Traveler mobile application may be downloaded for

instant, on-the-go access to messaging, government advisories,
and embassy locations.

National Travel was able to effectively streamline the

work lows between our organizations, increase our
acces to real time information, and handle mutiple
different concurrent projects - each with unique
booking rules, budgets, and restrictions. We really
feel like we are working as part of a unified team
with the NTI service representatives and couldnt
be happier with everything, from price point and
customer service to technology and reporting.
Rebecca Pitkow, MPP
Director, Business Development
Guardians of Honor
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Call Today
1-800-557-0842
See why were different

Chase Tower
Suite 100
707 Virginia Street East
Charleston, WV 25301
800-557-0842
www.nationaltravel.com
vipservices@nationaltravel.com