A. Adam Sloope 2029 Shadow Pine Dr.

, Brandon, FL 33511
(813) 504-0010
asloope@gmail.com

Skills
Creative problem solver, high energy, positive outlook, process oriented, high drive for success, excellent multi-tasking,
great communicator, culturally aware, assertive, influential, charismatic, flexible, adaptable, work well in fast paced
environment, risk taker, natural leader, team player, self-motivated, sales, Microsoft Office proficient, SQL Management
Studio, database management, data analysis

Experience

Healthesystems Tampa, FL
ABM Operations Analyst August 2016 Present
Manage relationship with vendor partners that provide services to injured workers through
Healthesystems program.
Troubleshoot problems vendor partners have interacting with robust system of rules and business
requirements using data analytics and strategic research.
Organized a new department to manage results and work product in an effective manner to provide
value back to our vendor partners.
Create reporting structure to track and manage internal processes
Implemented daily meetings to promote open communication and department continuity
Utilize SQL Ad Hoc reporting to perform analysis and review of operational requests per vendor needs
Auditing and remediation of system and program performance controls
Serves as the primary point of contact for operational issues experienced by users of Healthesystems
systems and services, including customers, external vendor partners and internal stakeholders.

Liberty Mutual Insurance Tampa, FL

Claims Specialist II October 2014 August 2016
Manage workers compensation cases to most probable resolution by utilizing and successfully
managing internal and external resources
Manage relationships with customer contacts to ensure equitable partnerships in risk mitigation
Lead and facilitate office-wide reserving and time management workshops
Mentor new hirers to ensure adequate onboarding
Financial management of cases by predicting most probable outcomes using pricing resources based
on national metrics
Case settlement evaluation and negotiations with attorneys
Knowledge of jurisdictional statutes for FL, GA, NC, and SC to assist optimal case management
Provide outstanding customer service and communication for multiple parties including the injured
worker, customer contact, broker, medical providers, and attorneys
Utilizing medical resources like nurse case managers, regional medical directors, official disability
guidelines, and IDC10 codes to manage medical to successful resolution
Medical management by building partnerships with medical providers and reading physician
narratives, diagnostic reports, and therapy notes

Liberty Mutual Group/Safeco Corporation Indianapolis, IN

Scheduling Analyst September 2008 October 2014
Managed schedule and production efficiencies for 37 auto field examiners within 7 states
Analyzed data for staffing analysis and business decisions
Created and maintained user-friendly databases and reports for field leadership
Managed and reported auto claim production numbers to meet and/or exceed regional goals
 Monitored the hiring and usage of Independent Adjusters resulting in a direct company savings of over
$175,000 in 2009
Consulted auto field leadership on business decisions based on data mapping and forecasting
Rental Management Adjuster December 2007 September 2008
Monitored usage of rental on active auto policy claims
Maintained relationships with shops and vendors to assist in monitoring repairs
Explained rental coverage and assisted customers in rental needs

Customer Care Professional September 2006 December 2007

Provided high-quality customer service to policy holders
Responsible for handling new claim captures and speaking directly with customers regarding existing
claims
Consistently a top performer in a high volume call center

Cole Haan Indianapolis, IN

Part-Time Assistant Store Manager November 2012 May 2014
Analyzed market trends to ensure effective strategy exists to exceed goals
Created and maintained positive employee relations through leading and coaching
Utilized reporting to analyze business deficiencies/created business strategies
Utilized reporting to coach employees to meet and/or exceed goals
Quickly advanced from temporary holiday sales associate to key holder to part-time assistant store
manager

Indy Metro Church Indianapolis, IN

Founding Partner March 2006 September 2008
Relocated from Jacksonville, FL to start Indy Metro in March 2006
Gained key entrepreneur and small business skills to start and maintain a vibrant community
organization
Partnered with community organizations to access needs and seek out areas to serve
Led and managed small groups within church community to keep consistency and good rapport

Service First Insurance Group Jacksonville, FL

Insurance Agent January 2004 March 2006
Responsible for selling auto, property, and casualty insurance through telephone sales calls
Designed and documented internal guidelines for the department in order to accomplish weekly
business growth goals
Customer Service Representative July 2002 January 2004
Provided support for insurance agents by making policy changes for customers and filing new policies
Designed and implemented a filing system that increased internal work flow efficiency

Education/Professional Certifications
Crossroads Bible College Indianapolis, IN University of Villanova
May 2010 May 2012
Bachelor of Science- Ministry and Leadership Lean Six Sigma Green Belt
President and Deans Lists
Magna Cum Laude
Indiana Wesleyan University Indianapolis, IN Florida 620 (Adjuster-all lines) license [GA. NC, & SC]
November 2015 The Institutes
Masters of Business Administration CPCU (in progress)
References
Brett Jones
(317) 201-2468 brett.jones@safeco.com
13365 Kimberlite Drive, Fishers, IN 46038
Andrew Garver
(317) 210-0523 andrew.garver@gmail.com
4928 Quail Ridge Lane, Indianapolis, IN 46254
Carol Sarhaddi
(727) 741-8345 carol.sarhaddi@libertymutual.com
2322 Bayou Grove Street, Lan O Lakes, FL 34639
Dawn Carey
(317) 277-9409 carey_dawn_m@lilly.com
3610 E 77th Street, Indianapolis, IN 46240