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F01 (A)
Issue No.04 Rev. No 4 Dated: July 18, 2017
_____________________________________________________________________________________________
COURSE PLAN
Programme : Masters in Business Administration (Power Management)
Semester : I
Batch : 2017 - 19
No. of credits : 3
Email : sheetal@ddn.upes.ac.in
Approved By
_______________________ _______________________
HOD Dean
UPES Campus Tel : +91-135-2770137
B. OBJECTIVE:
a) An understanding of the concept and purpose of communication in general and business
communication in particular.
b) Understanding the self- style of communication
c) Ability to give feedback
d) Developing skills of effective listening
e) Ability to use and review the language for 7cs
f) The skills of writing persuasive, routine and bad newsletters.
g) Ability to write reports
h) The ability to organize the information for clarity and interest.
i) The skills to perform well in interview
j) The ability to negotiate effectively
Course Outcomes for HRES Students Students Students will Students will Students will
7004 will will be able be able to analyze the be able to
demonstrat to describe demonstrate complexities integrate their
e a clear the major effective associated knowledge of
ISLO for MBA (Power) understandi theories, application with business business
ng of the concepts, of business communicatio Communicati
concepts and research communicati n on with
related to findings in on to domain
business the fields of diagnose and perspective.
communica business solve
tion in communicat organizationa
organizatio ion. l problems
nal context. and develop
optimal
managerial
decisions.
Students will demonstrate
strong conceptual knowledge in
the functional area of
management as well as Power
* * *
domain
Students will demonstrate
effective understanding of
relevant functional areas of
business and their application in
* * *
Power Sector
Students will demonstrate
analytical skills in identification
and resolution of problems
pertaining to Power Sector
* *
Students will be able to develop
and evaluate alternate
managerial decisions and
identify optimal solutions
* *
Students will demonstrate
effective application capabilities
of their conceptual
understanding to the real world
* *
business situations
Course Plan- Dr. Sheetal Khanka, BC, July.-Dec. 2017
Students will exhibit leadership
and networking skills while
handling business situations * *
Students will exhibit deployable
skills pertinent to the Power
sector * *
Course Continuous Continuous Continuous Continuous Continuous Continuous
Outcom evaluation Evaluation Evaluation Evaluation Evaluation Evaluation
es for Tools Tool 1 Tool 2 Tool 3 Tool 4 Tool 5
HRES
7002 Case Study Assignments Presentation Quiz Project
C. COURSE OUTLINE
Module 1
Process of communication
Communication Process Models ( Johari window, Schramms Model, Lasswells
Model, Mathematical Model)
7 Cs of effective communication
Barriers to communication
Adoption and selection of words
Module 2
Module 3
Module 4
Verbal communication
Importance of verbalization
Empathy in communication
Guidelines for speaking skills
Communication through electronic media
Course Plan- Dr. Sheetal Khanka, BC, July.-Dec. 2017
Module 5
Module 6
Interviewing skills
Creating document for job search
Writing- application letter and resume
Conducting yourself during interview
Strategies to be successful in an interview
Module 7
Module 8
Module 9
Conflict management
Principles of negotiation
D. PEDAGOGY
Interactive approach during the study. (Students are advised to prepare the topic as
per the schedule (class/case studies/presentation/quiz/assignments ) for discussion in
the class in advance)
Work in small groups and personalized teaching.
Case Study
Assignments
Quiz
Presentation
Course Plan- Dr. Sheetal Khanka, BC, July.-Dec. 2017
Individual Project
Internal Assessment: Marks 100 (shall be done based on the following 5 components):
a) Case studies: Each student will have to participate in the case study discussion. The case studies
are mentioned in the course plan. Students are required to read the case study before attending
the class and the group will have to submit the written analysis of the case as per the following
guidelines. For details kindly refer section L (30% weightage)
b) Assignments: Each student will have to submit the hard copy and upload a soft copy of the
assignment on Black Board. This project is based upon business communication application
questions. The assignment questions will be given by the course faculty and will cover the
aspects of business communication in business. Students are required to observe, analyze and
evaluate either the day to day life or a business setting etc.
Each student will submit a project based on business communication. Students having work experience
may develop assignment based on their experience. The situations would be such that it has business
implications based on communication.
The project will not qualify evaluated if the plagiarism were more than 5%.
d) Presentations: The presentations topics are mentioned in the course plan. Each group (max 5
members) is required to present its presentation as per the schedule. Each group is required to
make two presentations (one topic and one case study). For details, please refer section L
f) Final Quiz: Each individual shall have to appear for the final quiz.
End-Sem examination shall be of three hours duration. The examination paper shall have objective
& theory questions, short and case.
Student has to secure minimum 45% marks of the highest marks in the class scored by
a student in that subject (in that class/group class) individually in both the End-
Semester examination and Total Marks in order to pass in that paper.
Attendance
Students are required to have minimum attendance of 75% in each subject. Students with less than
said percentage shall NOT be allowed to appear in the end semester examination. The student
obtaining 100% attendance would be given 5% bonus marks for internal assessment.
Cell Phones and other Electronic Communication Devices: Cell phones are not permitted in
classes during Tests or the Mid/Final Examination. Such devices MUST be turned off in the class
room.
Business
Communication- K. K.
Sinha Page number 161-
166 Discussion on Case
Interoffice communication
5.
Agenda The Necessary Art of
F2F Distribution of the topic
Minutes Persuasion, Harvard for next class
Business Review, May-
June 1998 P. 86
384-399
MODULE 3: VERBAL COMMUNICATION TOTAL SESSIONS 2
K. K. Sinha Business
Importance of verbalization Communication - Pages
Empathy in communication 35-44.
Class Discussion
6 Oral communication in different media
Distribution of Case 2
F2F Case Study -Block That
Defense! Make Sure Your
Constructive Criticism
Works
K. K. Sinha Business
Persuasive speaking
Communication - Pages
7 Listening skills Discussion on case
F2F 35-44 Distribution of Case 3
10
ONLINE
Quiz on Black board
Essential Characteristics of
Presentation Lesikar, Flately, Rentz, Discussion and
Lents, Pande , Pages 527 Presentation
Preparing a presentationIdentifying the 640
11
purpose Case 4 Distributed
F2F
Business Communication - Developing an
Guidelines for effective presentation K. K. Sinha Pages 99 - 128 exceptional
presentation
12
Discussion on case and Class Presentations
F2F
13
Class Presentation
F2F
14 Class Presentation
F2F ( Distribution of GD / interview Questions)
17
Mock Interview
F2F
Case Studies
Module Session
S.No. Title Source
No. No.
https://services.hbsp.harvard.edu/se
rvices/proxy/content/65658556/656
1. Humor or Harassment 58569/b66b0e2475b72b9f5e0fb8e8 2 4
07e977ca
https://services.hbsp.harvard.edu/ser
vices/proxy/content/65658556/65665
Block That Defense! Make Sure Your
2.
Constructive Criticism Works 979/806e73d9f169f44f4e6cb16a2946 3 6
03b1
https://services.hbsp.harvard.edu/ser
Developing an exceptional vices/proxy/content/65658556/65665
4. Presentation 992/ae813855e960ba6de547f70db60 5 11
88718
https://services.hbsp.harvard.edu/ser
vices/proxy/content/65658556/65666
Developing styles of Oratory
5. 016/9be7e3ec0b0fd947c17491762e3 6 16
1817d
Each student will submit for evaluation a formal (or long or career) report.
The body of this report will be 6 to 12, single-spaced, printed pages
The body will also include two to six visuals, properly labeled and introduced and portions of one or
more personal interviews will be integrated
Include at least three appendixes
Use the MLA style for parenthetical documentation
Professionally bind (e.g., spiral, plastic, etc.) this report
Base your report on the following sources:
Self-Assessment
Two or more secondary sources (books or periodicals) are required
Interview(s)At least one personal interview (two is often better than one) with a professional; a
practitioner in your chosen field(s); a professor(s); a friend or family member. Notes from this interview
will be included as an appendix (you will provide identification of those interviewed in the text).
Newspaper and/or professional journalSome career opportunities are advertised in the newspaper,
while others are published in professional journals.
The Internet also has a variety of online job listings and other documents that may be included.
Thus, most papers that are well-documented (gets the best grades) have anywhere from 6 to 12 sources.
Remember that the fewer sources there are, the less thorough the researcher has been
G Text Book:
Raymond V Lesikar, Marie E Flately, Kathryn Rentz, Neerja Pande.,Paula Lentz , Business Communication.
New Delhi: Mc Graw Hill, 2015.
H Additional Readings
Mark H. McCormack, Words You Use Tell a Lot About You Arizona Republic.
Paula Jacobs, Strong Writing Skills Essential for Success, Even in IT, Infoworld.
Robert L. Montgomery, Listening Made Easy: How to Improve Listening on the Job, at Home, and in the
Community, American Management Association, New York, 1981. Scot Ober. Contemporary
I JOURNALS:
1. Business today
2. Indian management
3. Harvard business review
4. Human capital
J Web Sources:
Database: Ebsco
K. Instructions
a) All students will be divided in groups comprising of 3- 5 students in each.
b) Students are expected to read the concerned sessions contents in advance before
coming to the class.
c) The session will be made interactive through active participation from students. The
entire session will be conducted through question-answer, reflections, discussion,
current practices, examples, problem solving activities and presentations etc.
d) In the case study session, all students are expected to prepare their analysis and
answers/decisions in their respective groups.
e) All schedules/announcements must be strictly adhered to.
f) The complete syllabus would be covered for final quiz and one must be thoroughly
prepared to appear for the test and strictly appear on given time.
g) Hard copies of case analysis/Assignment will be accepted and checked only after
checking plagiarism.
h) Late entry (Max. 5 minutes from the class timing) in the class will not be allowed.