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Assistance Request 1-5774187
Customer Ticket n/a

Short Repeated TMU/LP reset on RNC231

Description

Current Jul 21: final RCA provided to MSM and attached to this AR,

Summary closing this AR.

State Closed : Solution/Service Provided

Outage Yes

Severity 1

Priority 1

Service Request Remote Technical Support

Request Type Defect

Sub-Type Software

Category Software

Sub-Category Software Defect

Internal No

Outage Report

Assignment Events
Ask Alcatel-Lucent

Product
Product 9370 RNC

Model 9370 RNC 1500

Version LR13.3.W

No Change Request is linked to this AR

Product Location
Site ETISALAT ABU DHABI

Instance 9370RNC-Etisalat : In Service

Site Company Emirates Telecommunications Corporation

City Abu Dhabi

Country United Arab Emirates

Contact
Name Karim IBRAHIM ABD EL NABY

Company Alcatel-Lucent : Open on behalf of Customer

Phone 971 56 354 4568 Email


Karim.Ibrahim@alcatel-lucent.com

Request Method Email-CR

Dates
Occurred 13-Jun-2015 00:07 Time now 29-Aug-2015 10:44
(GMT+4)

Reported 13-Jun-2015 00:07 AR Created 13-Jun-2015 00:12

Service Start 13-Jun-2015 00:07

Outage Start 13-Jun-2015 00:07

Next Customer Contact 16-Jul-2015 14:30

Responded 13-Jun-2015 00:07 Respond Target 13-Jun-2015 00:37


SA - Calculated

Restored 13-Jun-2015 01:55 Restore Target 14-Jun-2015 17:20


SA - Calculated
Resolved 16-Jun-2015 04:58 Resolve Target 03-Sep-2015 13:16
SA - Calculated

Targets for Restore & Resolve were extended by 22 days

to account for Pending time

Closed 21-Jul-2015 15:21

Last Modified 03-Aug-2015 10:39 Modified By gauravarora

Entitlement
Agreement 242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script This request is entitled to service.

People
Owner TSCd-WLS-WCDMA-IN : pthota

Assignee CloQ-WLS-WCDMA-vGlobal : pthota

Referred 1 NorP-WLS-WCDMA-vGlobal : pthota

Referred 2 TEC-WLS-WCDMA-RNC : gserise

Resolve Group TEC-WLS-WCDMA-RNC

Submitter jgabor

Description
Attachments

Incoming E-mail from Karim (Karim)** CTR ** IBRAHIM ABD EL NABY

Workflow Status: Handled by an agent

Subject: Etisalat UAE//Repeated TMU/LP reset on RNC231

Contact: Karim (Karim)** CTR ** IBRAHIM ABD EL NABY

From: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"

<karim.ibrahim@alcatel-lucent.com>

To: ALU Support <support@alcatel-lucent.com>

Cc: "KHEDR, MAHMOUD (MAHMOUD)" <Mahmoud.Khedr@alcatel-lucent.com>,

3G_ALU_Integ_UAE <3g_Alu_Integ_Uae@alcatel-lucent.com>, "MERAD, ABDESSAMAD


(ABDESSAMAD)" <abdessamad.merad@alcatel-lucent.com>, "ABDEL-HALIM, SAYED

(SAYED)" <Sayed.Abdel-Halim@alcatel-lucent.com>, "EL-MIDANY, AHMED (AHMED)"

<Ahmed.El-Midany@alcatel-lucent.com>, "BERIDY, AHMED (AHMED)"

<Ahmed.Beridy@alcatel-lucent.com>

Sent on: 12 czerwiec 2015 22:06:56 CEST

Hello,

PROBLEM DESCRIPTION: Repeated TMU/LP reset on RNC231

PROBLEM IMPACT:

High degradation on RNC231 due to the TMU/LP reset

EXPECTED RESULTS:

- RC and recovery action URGENTLU

Action taken and progress:

- State check on RNC231,HFB,KPIs reported collected.

- RNClog collection on going,

Contact Surname : Yasser

Contact Given Name : Ali


Contact Phone :+971 56 6 735 920

Contact Company : Alcatel-Lucent

Company : Emirates Telecommunications Corporation

Contract Number : 242895

Region : EMEA

Country : United Arab Emirates

City : Abu Dhabi

Site : ETISALAT ABU DHABI

Product Instance : 9370 RNC

Severity : 1

Priority : 1

Product Version : L14.2

Outage : No

Internal/External: :Internal
Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET: 22341798

image001.gif (1,78 KB)

Outgoing E-mail to Karim (Karim)** CTR ** IBRAHIM ABD EL NABY

Workflow Status: Stopped

Subject: Re: Etisalat UAE//Repeated TMU/LP reset on RNC231

Contact: Karim (Karim)** CTR ** IBRAHIM ABD EL NABY

Agent: jgabor

From: SUPPORT@ALCATEL-LUCENT.COM

To: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"

<karim.ibrahim@alcatel-lucent.com>

Cc: "KHEDR, MAHMOUD (MAHMOUD)" <Mahmoud.Khedr@alcatel-lucent.com>,

3G_ALU_Integ_UAE <3g_Alu_Integ_Uae@alcatel-lucent.com>, "MERAD, ABDESSAMAD

(ABDESSAMAD)" <abdessamad.merad@alcatel-lucent.com>, "ABDEL-HALIM, SAYED

(SAYED)" <Sayed.Abdel-Halim@alcatel-lucent.com>, "EL-MIDANY, AHMED (AHMED)"


<Ahmed.El-Midany@alcatel-lucent.com>, "BERIDY, AHMED (AHMED)"

<Ahmed.Beridy@alcatel-lucent.com>

Bcc:

Sent on: 12 czerwiec 2015 22:14:05 CEST

Dear Customer,

Thank you for contacting the Alcatel-Lucent Welcome Center.

Your request has been processed and the ticket number for your reference is
AR

1-5774187

Please reference that number when contacting Alcatel-Lucent for follow-up.

An Alcatel-Lucent representative will contact you regarding your request.

Kind Regards,

Julia Gabor

ALCATEL-LUCENT

GLOBAL WELCOME CENTER

Visit OnLine Customer Support for Contact details

Attachments

Investigation Log
1. 13-Jun-2015 00:40
sudhakarbabu
Update to Current Summary: June 13: Awaiting Receive Log Files / Technical
Info

2. 13-Jun-2015 02:51
kokop

Update to Current Summary: Requested customer to lock the IURs connecting


to H//

RNC - AR marked PENDING...

3. 13-Jun-2015 03:50
kokop

Update to Current Summary: Reset LP/12 - Continous reset of TMU has stopped
except

1 TMU reset per 20 mins..Outage Restored - Requested customer to lock the


IURs

connecting to H// RNC - AR marked PENDING...

4. 13-Jun-2015 05:03
kokop

Update to Current Summary: TMU resets has stopped after locking all the
IURs

connecting to H// RNC - LP/0 CPUUtilization is back to normal

5. 13-Jun-2015 10:42
pthota

Update to Current Summary: TMU resets has stopped after locking all the
IURs

connecting to H// RNC - LP/0 CPUUtilization is back to normal- Escalates to


next
level for RCA and Fix.

6. 16-Jun-2015 08:54
pthota

Update to Current Summary: Jun 16: It is confirmed, triggering event is the


same

as the one tracked by AR 1-5531112, recommend to upgrade ASAP to LR13.3.C


(which

contains LR13.3.9 fixes + other fixes).

7. 17-Jun-2015 15:38
pthota

Update to Current Summary: Jun 17: It is confirmed, triggering event is the


same

as the one tracked by AR 1-5531112, recommend to upgrade ASAP to LR13.3.C


(which

contains LR13.3.9 fixes + other fixes).

8. 25-Jun-2015 16:36
pthota

Update to Current Summary: Jun 25: It is confirmed, triggering event is the


same

as the one tracked by AR 1-5531112, recommend to upgrade ASAP to LR13.3.C


(which

contains LR13.3.9 fixes + other fixes).

9. 02-Jul-2015 11:44
pthota
Update to Current Summary: Jul 2: It is confirmed, triggering event is the
same as

the one tracked by AR 1-5531112, recommend to upgrade ASAP to LR13.3.C


(which

contains LR13.3.9 fixes + other fixes).

10. 08-Jul-2015 13:51


pthota

Update to Current Summary: Jul 8: final RCA provided to MSM and attached to
this

AR, waiting for the confirmation to close this AR.

11. 21-Jul-2015 15:21


pthota

Update to Current Summary: Jul 21: final RCA provided to MSM and attached
to this

AR, closing this AR.

Add to log
Resolution
It is confirmed, triggering event is the same as the one tracked by AR 1-
5531112,

recommend to upgrade ASAP to LR13.3.C (which contains LR13.3.9 fixes +


other

fixes).

End of Assistance Request 1-5774187


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