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Assistance Request 1-5774187
Customer Ticket n/a
Description
Current Jul 21: final RCA provided to MSM and attached to this AR,
Outage Yes
Severity 1
Priority 1
Sub-Type Software
Category Software
Internal No
Outage Report
Assignment Events
Ask Alcatel-Lucent
Product
Product 9370 RNC
Version LR13.3.W
Product Location
Site ETISALAT ABU DHABI
Contact
Name Karim IBRAHIM ABD EL NABY
Dates
Occurred 13-Jun-2015 00:07 Time now 29-Aug-2015 10:44
(GMT+4)
Entitlement
Agreement 242895 (OXIA 627085)
People
Owner TSCd-WLS-WCDMA-IN : pthota
Submitter jgabor
Description
Attachments
<karim.ibrahim@alcatel-lucent.com>
<Ahmed.Beridy@alcatel-lucent.com>
Hello,
PROBLEM IMPACT:
EXPECTED RESULTS:
Region : EMEA
Severity : 1
Priority : 1
Outage : No
Internal/External: :Internal
Thanks,
--
BR,
Karim Ibrahim
Agent: jgabor
From: SUPPORT@ALCATEL-LUCENT.COM
<karim.ibrahim@alcatel-lucent.com>
<Ahmed.Beridy@alcatel-lucent.com>
Bcc:
Dear Customer,
Your request has been processed and the ticket number for your reference is
AR
1-5774187
Kind Regards,
Julia Gabor
ALCATEL-LUCENT
Attachments
Investigation Log
1. 13-Jun-2015 00:40
sudhakarbabu
Update to Current Summary: June 13: Awaiting Receive Log Files / Technical
Info
2. 13-Jun-2015 02:51
kokop
3. 13-Jun-2015 03:50
kokop
Update to Current Summary: Reset LP/12 - Continous reset of TMU has stopped
except
4. 13-Jun-2015 05:03
kokop
Update to Current Summary: TMU resets has stopped after locking all the
IURs
5. 13-Jun-2015 10:42
pthota
Update to Current Summary: TMU resets has stopped after locking all the
IURs
6. 16-Jun-2015 08:54
pthota
7. 17-Jun-2015 15:38
pthota
8. 25-Jun-2015 16:36
pthota
9. 02-Jul-2015 11:44
pthota
Update to Current Summary: Jul 2: It is confirmed, triggering event is the
same as
Update to Current Summary: Jul 8: final RCA provided to MSM and attached to
this
Update to Current Summary: Jul 21: final RCA provided to MSM and attached
to this
Add to log
Resolution
It is confirmed, triggering event is the same as the one tracked by AR 1-
5531112,
fixes).