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Assistance Request 1-5727172
Customer Ticket n/a
Short HFB alarms dont get more than 1 month
Description
Current 09-06-15--> TEC feedback: 1 month limitation can not be
Summary extended. It is working as per design. So TPM/MSM should be
requested to chck with PLM for new feature request which is

out
scope of AR work. Customer agreed & allowed to close.
State Closed : Solution/Service Provided
Outage No
Severity 3
Priority 1
Service Request Remote Technical Support
Request Type Enhancement
Sub-Type Feature Modification
Category Software
Sub-Category No Fault Found
Internal Yes
Assignment Events
Ask Alcatel-Lucent
Product
Product 9353 WMS
Version LR14.2.W
No Change Request is linked to this AR
Product Location
Site ETISALAT ABU DHABI
Instance 9353WMS-Etisalat : In Service
Site Company Emirates Telecommunications Corporation
City Abu Dhabi
Country United Arab Emirates
Contact
Name Karim IBRAHIM ABD EL NABY
Company Alcatel-Lucent : Open on behalf of Customer
Phone 971 56 354 4568 Email

Karim.Ibrahim@alcatel-lucent.com
Request Method Email-Eng
Dates
Occurred 14-May-2015 13:05 Time now 29-Aug-2015 11:04
(GMT+4)
Reported 14-May-2015 13:05 AR Created 14-May-2015 13:08
Service Start 14-May-2015 13:05
Next Customer Contact 12-Jun-2015 21:30
Responded 14-May-2015 13:07 Respond Target 14-May-2015 14:05

SA - Calculated
Restored 14-May-2015 13:39 Restore Target -- --- ----
Resolved 28-May-2015 10:30 Resolve Target 23-Nov-2015 12:44

Product
Targets for Restore & Resolve were extended by 12 days
to account for Pending time
Closed 09-Jun-2015 16:27
Last Modified 11-Jun-2015 14:27 Modified By nchatter
Entitlement
Agreement 242895 (OXIA 627085)
Covered Service TS 24x7 (Gold, Wireless Mobile Access)
Script This request is entitled to service.
People
Owner TSCd-WLS-WCDMA-IN : nchatter
Assignee CloQ-WLS-WCDMA-vGlobal : nchatter
Referred 1 NorP-WLS-WCDMA-vGlobal : prshakar
Referred 2 EtPP-WLS-WCDMA-vGlobal : nchatter
Referred 3 TEC-WLS-OAM-EMEA : dchaintr
Resolve Group TEC-WLS-OAM-EMEA
Submitter ansikors
Description
Attachments
HFB alarms dont get more than 1 month
Showing Investigation and Proprietary logs together in time order Show

separately
Investigation Log and Proprietary Log

1. 14-May-2015 13:39
prshakar
Update to Current Summary: 14-05-15--> Under Investigation

2. 14-May-2015 13:44
prshakar
From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **
Sent: 14 May 2015 15:14
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: INDIA-WCDMA-WMS-NPO-BE
Subject: AR // 1-5727172 // Minor // Emirates Telecomm // LR14.2 // HFB

alarms
don't get more than 1 month
Hi Karim,
We received your request
We are working on it and get back to you with updates.
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
GSM/WCDMA RTSC- India
Alcatel Lucent India Ltd.
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
Gtalk ID: - Pravin.shakar@gmail.com
------------------------------------------------------------
3. 18-May-2015 09:19 ALCATEL-LUCENT PROPRIETARY
prshakar
Time Tracking Entry Added - IR01-TSA1

prshakar
Product: 9353 WMS
SW Version: LR14.2
1. Problem Short Description
" HFB alarms don't get more than 1 month.
2. Detailed Description :
" HFB alarms don't get more than 1 month.
" We cannot extract more than 1 month of alarms.
3. All the steps taken before AR escalated to ALU
" N/A
4. All the steps taken before the issue observed by the engineer, who
reported the
AR
" N/A
5. Activities After AR was escalated to L2 Technical Support
" N/A
6. Current Status
" HFB alarms don't get more than 1 month
7. Severity of this issue and its impact on the customer's organization
" Minor.
8. Attachments
" Escalation Note
9. Expectations from the TEC
" Resolution of this issue.
5. 18-May-2015 09:43
prshakar
Update to Current Summary: 18-05-15-->Esc to TEC

dchaintr
This is design intent not a bug. This can not be changed.
7. 18-May-2015 14:06
prshakar
From: owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM
[mailto:owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of
SHAKAR,
Pravin Kumar (Pravin Kumar)** CTR **
Sent: 18 May 2015 15:31
Cc: INDIA-WCDMA-WMS-NPO-BE; KHEDR, MAHMOUD (MAHMOUD); MERAD, ABDESSAMAD
(ABDESSAMAD); ABDEL-HALIM, SAYED (SAYED); 3G_ALU_Integ_UAE
Subject: RE: AR // 1-5727172 // Minor // Emirates Telecomm // LR14.2 // HFB

alarms
Hi Karim,
Kindly find feedback from TEC:-
"
This is design intent not a bug. This cannot be changed.
"
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Sent: 14 May 2015 17:33
To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

alarms
+Team
Thanks,
--
BR,
Karim Ibrahim
LTE/3G Integration Professional
Alcatel-Lucent, Dubai, Etisalat Program
M: +971 (0)56-354-456 || ONNET:2205 5534
Sent: Thursday, May 14, 2015 1:44 PM

alarms

Hi Karim,
We received your request
We are working on it and get back to you with updates.
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
Update to Current Summary: 18-05-15-->informed customer that its not a but

. and
it can not be changed. Waiting for feedback from customer end.

prshakar
PROPRIETARY NOTE ADDITIONS:
05/18/2015 09:30:46(CST) - dchaintr
This is design intent not a bug. This can not be changed.

Sent: 18 May 2015 16:05
To: CHAINTREUIL, DIDIER (DIDIER)

alarms
Hi Didier,
Customer replied, they want "complete detailed investigation to be

shared why
we have this limitation?!. "
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
9. 18-May-2015 14:38
prshakar
Update to Current Summary: 18-05-15-->Customer replied , they want detailed

investigation, why this limitation ? waiting for feedback from TEC.

dchaintr
there is, no investigation to be done. This is the limitation determined by

WMS
architects long time ago.
11. 20-May-2015 11:53

prshakar
Sent: 20 May 2015 13:21

alarms
Hi Karim,
Kindly find the answer:-
There is no investigation to be done. This is the limitation determined by

WMS
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
SHAKAR,
Sent: 19 May 2015 13:57

alarms
Hello Karim,
We are working and get back to you with updates.
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
Sent: 19 May 2015 13:56

alarms
Hello Shakar
Any progress from the TEC? Can you involve them!?.
Thanks,
--
BR,
Karim Ibrahim

M: +971 (0)56-354-456 || ONNET:2205 5534
Sent: Monday, May 18, 2015 2:12 PM

alarms
Hello Shakar,
Should we have a detailed investigation to be shared why we have this

limitation?!.
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-456 || ONNET:2205 5534
Update to Current Summary: 20-05-15-->Informed customer that this is the
limitation determined by WMS architects long time ago.
12. 21-May-2015 09:42

prshakar
Update to Current Summary: 21-05-15-->we got feedback from customer end.
Waiting
for feedback from TEC end.

prshakar
Sent: 21 May 2015 11:10

alarms
Hi Didier,
We got reply from customer end and they are saying :-
"
It's very urgent to find any way to get HFB alarms more than 1 month, the
customer
is asking about it on daily based,.. Please provide any other WA incase

it's WMS
limitation..
"
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------

nchatter
15. 26-May-2015 10:20

prshakar
Update to Current Summary: 25-05-15-->we got feedback from customer end.

Waiting
for feedback from TEC end.

prshakar
Sent: 26 May 2015 11:50
Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE); AGRAWAL,

Ritesh
(Ritesh)** CTR **; CHATTERJEE, Nilanjan (Nilanjan)** CTR **

alarms
Hi Didier,
Can we have any update on subject issue?
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
From: CHATTERJEE, Nilanjan (Nilanjan)** CTR **
Sent: 21 May 2015 11:35
To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **; CHAINTREUIL, DIDIER
(DIDIER)

Ritesh
(Ritesh)** CTR **

alarms
Hello Didier
Just to add I have already proposed them an alternate to run the below
script once
in a month for full one month duration & save it offline so that customer
can
use these files for future references offline.
/opt/nortel/shell/stability/utran/utranAlarmDataExtract.sh
Local teams response is awaited.
BR
NILANJAN CHATTERJEE
OAM L2 Support- 2G & 3G
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
Nilanjan.Chatterjee@alcatel-lucent.com
Sent: Thursday, May 21, 2015 11:28 AM
(DIDIER)

Ritesh
(Ritesh)** CTR **

alarms

Hello Didier,
Yesterday we had a conf call with TPM. He was mentioning customer is

comparing our
equipment with other vendors ie Huwaei, ZTE etc who are capable of
delivering as
per customer needs. Inspite of design limitation they fulfill the

customization
requirements either by quick enhancements or working alternates.
Can we make some working alternates if no quick enhancements are possible?
BR
NILANJAN CHATTERJEE
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
AGRAWAL, Ritesh (Ritesh)** CTR **
(DIDIER)
Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

alarms
+ Christophe,
Regards
Ritesh Kumar Agrawal
Technical Product Support Leader
(GSM APAC, INDIA & WCDMA INDIA)
Work : +91-22-66798827
Mobile : +91-9820279489
Alcanet : 2758 8827 ( Preferred )
GTALK ID : riteshgsmtac@gmail.com
17. 27-May-2015 11:11

prshakar
Update to Current Summary: 27-05-15--> Waiting for feedback from TEC end.

prshakar
Sent: 27 May 2015 14:38

Ritesh
(Ritesh)** CTR **; CHATTERJEE, Nilanjan (Nilanjan)** CTR **

alarms
HI Didier,
Can you please update us ? we are getting customer reminders to get

alternate
solution for this.
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------

dchaintr
/opt/nortel/shell/stability/utran/utranAlarmDataExtract.sh is automatically
launched every morning.
Each day the result file can be found under

/opt/nortel/data/stabilty/utran. It
contains the alarms raised the day before + the alarms still active.
But there is filter and not all the alarms are extracted.
If you want to extract all the alarms with no filter, you can use the
script as
follows:
/opt/nortel/shell/stability/utran/utranAlarmDataExtract.sh -prevday -
filterAlarm
none -o <the_file_you_want>
This script was designed to extract alarms for one day, not a full month.
trying
to use it for one month may not work, will take a long time and will
generate a
huge fil which will be very difficult to manipulate
20. 28-May-2015 15:00

prshakar
Sent: 28 May 2015 14:53
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; SHAKAR, Pravin Kumar
(Pravin
Kumar)** CTR **
Cc: KHEDR, MAHMOUD (MAHMOUD); MERAD, ABDESSAMAD (ABDESSAMAD); ABDEL-HALIM,

SAYED
(SAYED); 3G_ALU_Integ_UAE; INDIA-WCDMA-WMS-NPO-BE

alarms
Hello Karim,
We have got a fresh update form TEC.

Let me conclude it as below:
TEC confirmed no direct solutions will be possible via technical support

chain of
TSC, TEC because it is working as per existing design. So extending HFB

alarms
beyond 1 month will be a new feature request to get the design change done.
Please check with TPM/MSM on how to raise the new feature request.
The only alternate is via running the script month wise and saving the
files
somewhere for offline reference as I suggested in my previous mail.
Please find further details related to the script:

If you want to extract all the alarms with no filter for one day ie
previous one
day, you can use the script as
follows:
filterAlarm
Trying
generate a
huge file which will be very difficult to manipulate. But since you have
already
extracted it you can check if it is useful else please proceed for new
feature
request for a direct solution.
BR
NILANJAN CHATTERJEE
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
To: CHATTERJEE, Nilanjan (Nilanjan)** CTR **; SHAKAR, Pravin Kumar (Pravin
Kumar)** CTR **

SAYED

alarms

Importance: High
Hello Nilanjan,
Did you receive any feedback from TEC regarding this issue?!, as I told you
before
the command only get 1 month.
Please it's high important to close this issue ASAP.
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-4568 || ONNET:2205 5534
(Pravin
Kumar)** CTR **

SAYED

alarms

Hello Karim,
As you know alarms are stored in dbms that's why it is having capacity
limitation
of 1 month.
We are checking with TEC once again if any alternate is possible.
Do you think running the HFB script, I shared with you in different mail
chain,
once in a month & save it somewhere in windows or Unix machine is an
alternate? Customer then can use it for a reference offline.
BR
NILANJAN CHATTERJEE
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
IBRAHIM
ABD EL NABY, Karim (Karim)** CTR **
Sent: Wednesday, May 20, 2015 10:10 PM
To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **; INDIA-WCDMA-WMS-NPO-BE

SAYED
(SAYED); 3G_ALU_Integ_UAE

alarms
Dears,
customer

it's WMS
limitation..
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-456 || ONNET:2205 5534
Update to Current Summary: 28-05-15--> shared another WA and informed that

if
customer want more than 1 month alarm then it would be new feature request.
21. 01-Jun-2015 13:20 ALCATEL-LUCENT PROPRIETARY

nchatter
22. 03-Jun-2015 11:41

prshakar

if
23. 09-Jun-2015 16:03

nchatter

if

nchatter
-----Original Message-----
CHATTERJEE, Nilanjan (Nilanjan)** CTR **
(DIDIER)

Ritesh
(Ritesh)** CTR **

alarms

Hello Didier
Just to add I have already proposed them an alternate to run the below
script once
in a month for full one month duration & save it offline so that customer
can
use these files for future references offline.
/opt/nortel/shell/stability/utran/utranAlarmDataExtract.sh
Local teams response is awaited.
BR
NILANJAN CHATTERJEE
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
Nilanjan.Chatterjee@alcatel-lucent.com<mailto:Nilanjan.Chatterjee@alcatel-
lucen
t.com>
(DIDIER)

Ritesh
(Ritesh)** CTR **

alarms
Hello Didier,
Yesterday we had a conf call with TPM. He was mentioning customer is

comparing our
equipment with other vendors ie Huwaei, ZTE etc who are capable of
delivering as
per customer needs. Inspite of design limitation they fulfill the

customization
requirements either by quick enhancements or working alternates.
Can we make some working alternates if no quick enhancements are possible?
BR
NILANJAN CHATTERJEE
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
Nilanjan.Chatterjee@alcatel-lucent.com<mailto:Nilanjan.Chatterjee@alcatel-
lucen
t.com>
From:
owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM<mailto:owner-india-
wcdma-w
ms-npo-be@LIST.ALCATEL-LUCENT.COM>
AGRAWAL, Ritesh (Ritesh)** CTR **
(DIDIER)
Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

alarms
+ Christophe,
Regards
Ritesh Kumar Agrawal
Technical Product Support Leader
(GSM APAC, INDIA & WCDMA INDIA)
Work : +91-22-66798827
Mobile : +91-9820279489
Alcanet : 2758 8827 ( Preferred )
GTALK ID : riteshgsmtac@gmail.com<mailto:riteshgsmtac@gmail.com>
From:
wcdma-w
SHAKAR,


alarms
Hi Didier,
We got reply from customer end and they are saying :- " It's very urgent to
find
any way to get HFB alarms more than 1 month, the customer is asking about
it on
daily based,.. Please provide any other WA incase it's WMS limitation..
"
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
Gtalk ID: - Pravin.shakar@gmail.com<mailto:Pravin.shakar@gmail.com>
------------------------------------------------------------
Sent: 18 May 2015 16:05


alarms
Hi Didier,
Customer replied, they want "complete detailed investigation to be

shared why
we have this limitation?!. "
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
From:
wcdma-w
SHAKAR,
Sent: 18 May 2015 11:11

To: LOUVIER, CHRISTOPHE (CHRISTOPHE)

alarms
Hi Christophe,
This is for your information that we have escalated this AR to your

workgroup.
Please assign someone to work on this.
Escalation Note is attached here for your reference.
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------

nchatter
Sent: Tuesday, June 09, 2015 5:01 PM

Kumar)** CTR **

SAYED

alarms
Hello Nilanjan
You can close this AR.
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-4568 || ONNET: 22341798
Sent: Tuesday, June 9, 2015 3:14 PM
(Pravin
Kumar)** CTR **

SAYED

alarms
Hello Karim,
Can we please close this AR?
BR
NILANJAN CHATTERJEE
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
CHATTERJEE, Nilanjan (Nilanjan)** CTR **
Sent: Thursday, May 28, 2015 2:53 PM
(Pravin
Kumar)** CTR **

SAYED

alarms

Hello Karim,
We have got a fresh update form TEC.
Let me conclude it as below:

chain of

alarms
Please check with TPM/MSM on how to raise the new feature request.
files
somewhere for offline reference as I suggested in my previous mail.

If you want to extract all the alarms with no filter for one day ie
previous one
day, you can use the script as
follows:
filterAlarm
Trying
generate a
huge file which will be very difficult to manipulate. But since you have
already
extracted it you can check if it is useful else please proceed for new
feature
request for a direct solution.
BR
NILANJAN CHATTERJEE
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
Kumar)** CTR **
SAYED

alarms
Importance: High
Hello Nilanjan,
Did you receive any feedback from TEC regarding this issue?!, as I told you
before
the command only get 1 month.
Please it's high important to close this issue ASAP.
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-4568 || ONNET:2205 5534
(Pravin
Kumar)** CTR **
SAYED

alarms
Hello Karim,
As you know alarms are stored in dbms that's why it is having capacity
limitation
of 1 month.
We are checking with TEC once again if any alternate is possible.
Do you think running the HFB script, I shared with you in different mail
chain,
once in a month & save it somewhere in windows or Unix machine is an
alternate? Customer then can use it for a reference offline.
BR
NILANJAN CHATTERJEE
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
IBRAHIM
ABD EL NABY, Karim (Karim)** CTR **
Sent: Wednesday, May 20, 2015 10:10 PM
To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **; INDIA-WCDMA-WMS-NPO-BE

SAYED
(SAYED); 3G_ALU_Integ_UAE

alarms
Dears,
customer

it's WMS
limitation..
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-456 || ONNET:2205 5534

Sent: Wednesday, May 20, 2015 11:51 AM

alarms
Hi Karim,
Kindly find the answer:-
There is no investigation to be done. This is the limitation determined by

WMS
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
SHAKAR,
Sent: 19 May 2015 13:57

alarms
Hello Karim,
We are working and get back to you with updates.
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
Sent: 19 May 2015 13:56


alarms
Hello Shakar
Any progress from the TEC? Can you involve them!?.
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-456 || ONNET:2205 5534

alarms
Hello Shakar,
Should we have a detailed investigation to be shared why we have this
limitation?!.
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-456 || ONNET:2205 5534

alarms
Hi Karim,
Kindly find feedback from TEC:-
"
This is design intent not a bug. This cannot be changed.
"
---------------------------
Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
Sent: 14 May 2015 17:33

alarms
+Team
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-456 || ONNET:2205 5534
Sent: Thursday, May 14, 2015 1:44
26. 09-Jun-2015 16:17

nchatter
Update to Current Summary: 09-06-15--> TEC feedback: 1 month limitation can

not be
extended. It is working as per design. So TPM/MSM should be requested to

chck with
PLM for new feature request which is out scope of AR work. Customer agreed
&
allowed to close.

nchatter
Add to log
Resolution
chain of

alarms
Local team should check with TPM/MSM on how to raise the new feature
request which
is out of AR scope.
files
somewhere for offline reference.

If custmer want to extract all the alarms with no filter for one day ie
previous
one day, you can use the script as
follows:
filterAlarm
Trying
generate a
huge file which will be very difficult to manipulate. But since customer
have
already extracted and allowed to close the AR.
End of Assistance Request 1-5727172

View AR | AR without Proprietary | OLCS
New AR:
History | States | Assignment | Timetracking
View Attachments | Add Attachment
AR Text Search | More | CARES Home

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Short HFB alarms dont get more than 1 month

Current 09-06-15--> TEC feedback: 1 month limitation can not be

Summary extended. It is working as per design. So TPM/MSM should be

requested to chck with PLM for new feature request which is

scope of AR work. Customer agreed & allowed to close.

State Closed : Solution/Service Provided

Service Request Remote Technical Support

Request Type Enhancement

Sub-Type Feature Modification

Sub-Category No Fault Found

No Change Request is linked to this AR

Instance 9353WMS-Etisalat : In Service

Site Company Emirates Telecommunications Corporation

City Abu Dhabi

Country United Arab Emirates

Company Alcatel-Lucent : Open on behalf of Customer

Phone 971 56 354 4568 Email

Request Method Email-Eng

Reported 14-May-2015 13:05 AR Created 14-May-2015 13:08

Service Start 14-May-2015 13:05

Next Customer Contact 12-Jun-2015 21:30

Responded 14-May-2015 13:07 Respond Target 14-May-2015 14:05

Restored 14-May-2015 13:39 Restore Target -- --- ----

Resolved 28-May-2015 10:30 Resolve Target 23-Nov-2015 12:44

to account for Pending time

Closed 09-Jun-2015 16:27

Last Modified 11-Jun-2015 14:27 Modified By nchatter

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script This request is entitled to service.

Assignee CloQ-WLS-WCDMA-vGlobal : nchatter

Referred 1 NorP-WLS-WCDMA-vGlobal : prshakar

Referred 2 EtPP-WLS-WCDMA-vGlobal : nchatter

Referred 3 TEC-WLS-OAM-EMEA : dchaintr

Resolve Group TEC-WLS-OAM-EMEA

HFB alarms dont get more than 1 month

Showing Investigation and Proprietary logs together in time order Show

Investigation Log and Proprietary Log

Update to Current Summary: 14-05-15--> Under Investigation

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: 14 May 2015 15:14

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Subject: AR // 1-5727172 // Minor // Emirates Telecomm // LR14.2 // HFB

don't get more than 1 month

We received your request

We are working on it and get back to you with updates.

Thanks & Regards,

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Gtalk ID: - Pravin.shakar@gmail.com

Time Tracking Entry Added - IR01-TSA1

4. 18-May-2015 09:42 ALCATEL-LUCENT PROPRIETARY

Product: 9353 WMS

1. Problem Short Description

" HFB alarms don't get more than 1 month.

" HFB alarms don't get more than 1 month.

" We cannot extract more than 1 month of alarms.

3. All the steps taken before AR escalated to ALU

" HFB alarms don't get more than 1 month

7. Severity of this issue and its impact on the customer's organization

" Escalation Note

9. Expectations from the TEC

" Resolution of this issue.

Update to Current Summary: 18-05-15-->Esc to TEC

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

To: IBRAHIM ABD EL NABY, Karim (Karim) CTR

Pravin Kumar (Pravin Kumar) CTR

To: IBRAHIM ABD EL NABY, Karim (Karim) CTR

To: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

To: IBRAHIM ABD EL NABY, Karim (Karim) CTR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

To: IBRAHIM ABD EL NABY, Karim (Karim) CTR

Pravin Kumar (Pravin Kumar) CTR