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Assistance Request 1-5755928
Customer Ticket N/A

Short Sudden PS CDR on RNC235

Description

Current 13th Aug : RCA package & Hot fix delivered.Feedback


awaited,

Summary closure requested if no near future plan to implement the


fix.

State Closed : Solution/Service Provided

Outage No

Severity 1

Priority 1

Service Request Remote Technical Support

Request Type Defect

Sub-Type Software

Category Software

Sub-Category Software Defect

Internal Yes

Assignment Events
Ask Alcatel-Lucent

Product
Product 9353 WMS

Version LR14.2.W

No Change Request is linked to this AR

Solution Source DCTPD01545832

Product Location
Site Abu Dhabi AE - Alcatel-Lucent MENA JLT-

Instance 9353WMS-AUH : In Service

Site Company Emirates Telecommunications Corporation

City Abu Dhabi

Country United Arab Emirates

Contact
Name Karim IBRAHIM ABD EL NABY

Company Alcatel-Lucent : Open on behalf of Customer

Phone 971 56 354 4568 Email


Karim.Ibrahim@alcatel-lucent.com

Request Method Email-Eng

Dates
Occurred 02-Jun-2015 14:38 Time now 29-Aug-2015 10:48
(GMT+4)

Reported 02-Jun-2015 14:38 AR Created 02-Jun-2015 14:43

Service Start 02-Jun-2015 14:38

Responded 02-Jun-2015 15:02 Respond Target 02-Jun-2015 15:08


SA - Calculated

Restored 02-Jun-2015 15:08 Restore Target 11-Jun-2015 15:22


SA - Calculated

Resolved 29-Jun-2015 11:37 Resolve Target 08-Aug-2015 15:22


SA - Calculated

Targets for Restore & Resolve were extended by 7 days 1 hour

to account for Pending time


Closed 13-Aug-2015 11:33

Last Modified 13-Aug-2015 11:33 Modified By achowdar

Entitlement
Agreement 242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script This request is entitled to service.

People
Owner TSCd-WLS-WCDMA-IN : achowdar

Assignee CloQ-WLS-WCDMA-vGlobal : achowdar

Referred 1 NorP-WLS-WCDMA-vGlobal : achowdar

Referred 2 TEC-WLS-WCDMA-RNC : ayounan

Referred 3 EtPP-WLS-WCDMA-vGlobal : achowdar

Referred 4 TEC-WLS-OAM-EMEA : dchaintr

Resolve Group NorP-WLS-WCDMA-vGlobal

Submitter arutkows

Description
Attachments

[empty]

Showing Investigation and Proprietary logs together in time order Show


separately

Investigation Log and Proprietary Log


1. 02-Jun-2015 15:03
mohmadi

Update to Current Summary: June 2: Under Investigation

2. 02-Jun-2015 15:04
mohmadi
Update to Current Summary: June 2: Awaiting Receive Log Files / Technical
Info

3. 02-Jun-2015 15:04 ALCATEL-LUCENT PROPRIETARY


mohmadi

From: owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM

[mailto:owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of

CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Tuesday, June 02, 2015 4:32 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE

Subject: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hi Karim,

Wanted to know what is the impact on PS KPI at present and when it started,
how

much Is the degradation? I tried calling you but was not able to reach you.

Can you please share KPI reports and RNC logcollection and RNC health
check.

You can upload it on ftp server 135.240.25.160 , path:

/home/wcdma/Etisalat_UAE/1-5755928

Can you please share more details on it. And if we can reduce the severity
to

Major?
As from the description :

You observed the below alarms @ the same time of degradation on both
RNC231,

RNC235 but RNC231 dont have any impact, we had an activity yesterday on
the

WMS for installation of hot fix patch related to WCE at the same time and
we need

know if any relation between them and why only one RNC impacted not both?

Thanks,

Mohmadi Cutlerywala,

Mobile:+91 9870327804.

Email ID: mohmadi.cutlerywala@alcatel-lucent.com

4. 02-Jun-2015 17:44 ALCATEL-LUCENT PROPRIETARY


mohmadi

Time Tracking Entry Added - IR01-TSA3

5. 03-Jun-2015 13:10
mohmadi

Update to Current Summary: June 2: No related info found from Logs.

6. 03-Jun-2015 13:10 ALCATEL-LUCENT PROPRIETARY


mohmadi

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Tuesday, June 2, 2015 8:32 PM

To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **


Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,
RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD)

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hello Mohamdi,

Im uploading All required logs on the server,

@/home/wcdma/Etisalat_UAE/AR1-5755928

Please as I described that the PS CDR increased suddenly @ 3am yesterday ,


Please

find below description,

PROBLEM DESCRIPTION: Sudden PS CDR on RNC235

PROBLEM IMPACT:

High KPIs degradation on RNC235 today 3AM due sudden PS CDR

EXPECTED RESULTS:

- RC of this issue

Action taken and progress:

We observed the below alarms @ the same time of degradation on both RNC231,
RNC235
but RNC231 dont have any impact, we had an activity yesterday on the WMS
for

installation of hot fix patch related to WCE at the same time and we need
know if

any relation between them and why only one RNC impacted not both?

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET:2205 5534

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Wednesday, June 03, 2015 12:04 PM

To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD)

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hello Mohamdi

Any update?

Thanks,
--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET:2205 5534

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Wednesday, June 3, 2015 11:39 AM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD)

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hi Karim,

I checked the PPC log during that time but could not see any alarm in RNC
related

to Hardware issue or any process issue.

Also Healthcheck found ok.

Nmis Ftp Session/2 ; 2015-06-02 02:28:13.58

MSG major communications 70060003

ADMIN: unlocked OPER: enabled USAGE: active

AVAIL: PROC: CNTRL:

ALARM: STBY: notSet UNKNW: false


Id: 100C112

Com: TCP connection from 10.238.122.236 failed.

userid = mdmadmin

role =

remoteTcpPort = 34619

Int: 1/1/2/20245; nmiSession.cc; 567; RID3730

Nmis Ftp Session/1 ; 2015-06-02 06:43:07.08

MSG major communications 70060003

ADMIN: unlocked OPER: enabled USAGE: active

AVAIL: PROC: CNTRL:

ALARM: STBY: notSet UNKNW: false

Id: 100C113

Com: TCP connection from 10.238.122.236 failed.

userid = mdmadmin

role =

remoteTcpPort = 56607

Int: 1/0/2/20561; nmiSession.cc; 567; RID3730

Did you had a check from WMS side as both RNC were impacted during that
time.

Thanks,

Mohmadi Cutlerywala,

Mobile:+91 9870327804.

Email ID: mohmadi.cutlerywala@alcatel-lucent.com

From: owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM
[mailto:owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of
IBRAHIM

ABD EL NABY, Karim (Karim)** CTR **

Sent: Wednesday, June 03, 2015 2:08 PM

To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD)

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Importance: High

Hello Mohamdi,

From the logs you can see the below, the Porv file changed , which means
that the

CP/OMU did auto reset or something which the same indication of the alarms
which

appeared @ 3:09am,,

If you check the description of the alarms you will see that it related to
RNC

supervision, and if the supervision not come , OMU reset will be done auto
or

manually and we dont take any action on the RNC at this time

Please check deeply on the logs to correlate these alarms.. and find a
clear RC

and escalate the AR if needed,

Prov ; 2015-06-02 06:44:30.03


SET warning operator 70000007

ADMIN: unlocked OPER: enabled USAGE: busy

AVAIL: PROC: initializing CNTRL:

ALARM: STBY: notSet UNKNW: false

Id: 100C117

Com: Activation complete. Enter 'confirm prov' to confirm the activation or

rollback will occur in 20 minutes.

Int: 1/1/2/21219; casAlarm.cc; 764; RID3730

Prov ; 2015-06-02 06:44:30.45

CLR cleared operator 70000007

ADMIN: unlocked OPER: enabled USAGE: busy

AVAIL: PROC: initializing CNTRL:

ALARM: STBY: notSet UNKNW: false

Id: 100C118

Com: Activation confirmed. Rollback will not occur.

Int: 1/0/2/20528; casAlarm.cc; 854; RID3730

Prov ; 2015-06-02 06:44:32.77

MSG warning operator 70000039

ADMIN: unlocked OPER: enabled USAGE: active

AVAIL: PROC: CNTRL:

ALARM: STBY: notSet UNKNW: false

Id: 100C119

Com: The committed file is RID3730_PROV_020620150643.full.002.

Int: 1/0/2/20526; casAlarm.cc; 1758; RID3730

Thanks,
--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET:2205 5534

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Wednesday, June 3, 2015 12:46 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD)

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hi Karim,

I understand your point.

But why both RNC impacted at same time, so do you have idea from WMS side
any

reason behind it.

Also please upload RNC logcollection and Healthcheck for other RNC, let me
check

in it.

Thanks,
Mohmadi Cutlerywala,

Mobile:+91 9870327804.

Email ID: mohmadi.cutlerywala@alcatel-lucent.com

From: owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM

[mailto:owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of
IBRAHIM

ABD EL NABY, Karim (Karim)** CTR **

Sent: Wednesday, June 03, 2015 2:32 PM

To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD)

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hello Mohamdi

From the KPIS, only RNC235 is impacted.. check below the graphs , however
both of

them have loss of supervision at the same time due to our action on the WMS
for

hot fix implementation, Please not we have also 2 WCE RNCs on the same WMS
and

not affected.

Thanks,

--

BR,
Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET:2205 5534

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Wednesday, June 03, 2015 2:39 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD)

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hi Karim,

As informed earlier, But from present Logs no clue could be found during
that time

or any OMU reset alarm also not seen.

Thanks,

Mohmadi Cutlerywala,

Mobile:+91 9870327804.

Email ID: mohmadi.cutlerywala@alcatel-lucent.com

7. 03-Jun-2015 13:27 ALCATEL-LUCENT PROPRIETARY


mohmadi

Time Tracking Entry Added - IR01-TSA3


8. 04-Jun-2015 13:19
mohmadi

Update to Current Summary: June 4: No related info found from Logs. Shared
info

with site team.

9. 04-Jun-2015 13:25 ALCATEL-LUCENT PROPRIETARY


mohmadi

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Wednesday, June 03, 2015 2:40 PM

To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD)

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hi Mohamdi

Ok, What the main RC of this issue?.

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional


Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET:2205 5534

From: owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM

[mailto:owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of

CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Thursday, June 04, 2015 2:53 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD)

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hi Karim,

I understand your concern.

RC could not be determined as no info was found in logs during that time.

You can observe the RNC and let us know if similar issue is observed again.

Also let us know what is latest PS KPI and CDR status.

Thanks,

Mohmadi Cutlerywala,

Mobile:+91 9870327804.

Email ID: mohmadi.cutlerywala@alcatel-lucent.com

10. 08-Jun-2015 09:35


mohmadi
Update to Current Summary: June 8: No related info found from Logs. Shared
info

with site team.

11. 08-Jun-2015 09:35 ALCATEL-LUCENT PROPRIETARY


mohmadi

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Thursday, June 4, 2015 11:05 PM

To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD); AGRAWAL, Ritesh

(Ritesh)** CTR **

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Importance: High

Hello Mohamdi

We still waiting any clear RC for this issue?!

Is it RF condition?, are there any relation with WMS patch?, how can we
secure

the RNC to dont have the same issue?!

Thanks,

--
BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET: 22341798

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Monday, June 08, 2015 10:18 AM

To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD); AGRAWAL, Ritesh

(Ritesh)** CTR **

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hello Mohamdi

Should we close this AR as no RC for this issue!?!!.

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET: 22341798


From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Monday, June 08, 2015 11:03 AM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD); AGRAWAL, Ritesh

(Ritesh)** CTR **

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hi Karim,

Yes, As for RC we need to wait for re-occurrence as present logs did not
gave any

much info.

Thanks,

Mohmadi Cutlerywala,

Mobile:+91 9870327804.

Email ID: mohmadi.cutlerywala@alcatel-lucent.com

12. 09-Jun-2015 08:39 ALCATEL-LUCENT PROPRIETARY


mohmadi

Time Tracking Entry Added - IR01-TSA3

13. 09-Jun-2015 09:03


mohmadi
Update to Current Summary: June 9: No related info found from Logs. Shared
info

with site team.

14. 09-Jun-2015 09:03 ALCATEL-LUCENT PROPRIETARY


mohmadi

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Monday, June 08, 2015 3:20 PM

To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD); AGRAWAL, Ritesh

(Ritesh)** CTR **

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Importance: High

Dear Mohamdi

Please escalate this AR, we cannot wait till the issue happened again and
we will

have the same reply that the logs not enough,

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional


Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET: 22341798

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Monday, June 8, 2015 1:55 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD); AGRAWAL, Ritesh

(Ritesh)** CTR **

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hi Karim,

It seems that you require RC even though logs have no info and you want us
to

escalate the AR to L3?

Thanks,

Mohmadi Cutlerywala,

Mobile:+91 9870327804.

Email ID: mohmadi.cutlerywala@alcatel-lucent.com

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Monday, June 08, 2015 3:27 PM

To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY
(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD); AGRAWAL, Ritesh

(Ritesh)** CTR **

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hello Mohamdi,

May the L3 support will required more logs to find the RC,

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET: 22341798

15. 09-Jun-2015 15:36


mohmadi

Update to Current Summary: June 9: Information/Action Requested

16. 09-Jun-2015 15:41 ALCATEL-LUCENT PROPRIETARY


mohmadi

Hello TEC, Require your support on it.

Product: 9370 RNC


SW Version: LR14.2.W

Customer: Emirates Telecommunications Corporation

Problem Short Description

Sudden PS CDR on RNC235 (1-5755928)

1. Detailed Description

High KPIs degradation on RNC235 on 2 June at 3AM due sudden PS CDR.

It was observed the below alarms at the same time of degradation on both
RNC231,

RNC235. But RNC231 dont have any impact, They had an activity on same
night on

the WMS for installation of hot fix patch related to WCE at the same time
and

need know if

any relation between them and why only one RNC impacted not both?

Or Is there any relation of RF condition?, are there any relation with WMS
patch?,

how can we secure the RNC to dont have the same issue in future?!

Logs are uploaded on FTP server : 135.240.25.160, User : wftp, Password :


wftp

Directory : /home/wcdma/Etisalat_UAE/AR1-5755928

2. All the steps taken before AR escalated to ALU

As above.

3. All the steps taken before the issue observed by the engineer, who
reported the

AR

N/A

4. Activities After AR was escalated to L2 Technical Support

From the PPC log during that time but could not see any alarm in RNC
related to
Hardware issue or any process issue.Also Healthcheck found ok.

Nmis Ftp Session/2 ; 2015-06-02 02:28:13.58

MSG major communications 70060003

ADMIN: unlocked OPER: enabled USAGE: active

AVAIL: PROC: CNTRL:

ALARM: STBY: notSet UNKNW: false

Id: 100C112

Com: TCP connection from 10.238.122.236 failed.

userid = mdmadmin

role =

remoteTcpPort = 34619

Int: 1/1/2/20245; nmiSession.cc; 567; RID3730

Nmis Ftp Session/1 ; 2015-06-02 06:43:07.08

MSG major communications 70060003

ADMIN: unlocked OPER: enabled USAGE: active

AVAIL: PROC: CNTRL:

ALARM: STBY: notSet UNKNW: false

Id: 100C113

Com: TCP connection from 10.238.122.236 failed.

userid = mdmadmin

role =

remoteTcpPort = 56607

Int: 1/0/2/20561; nmiSession.cc; 567; RID3730

5. Current Status

Required RCA for this issue to avoid it in future

6. Severity of this issue and its impact on the customer's organization


Critical.

7. Attachments

Escalation Note

8. Expectations from the TEC:

Required RCA for this issue to avoid it in future

17. 09-Jun-2015 15:41 ALCATEL-LUCENT PROPRIETARY


mohmadi

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Tuesday, June 09, 2015 5:10 PM

To: ROY, Paul (Paul)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE

Subject: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications

Corporation/Sudden PS CDR on RNC235

Hello Paul,

This is for your information that we have escalated this AR to your


workgroup

(TEC-WLS-WCDMA-RNC). Please assign someone to have support on this.

Escalation note attached for your reference.

Logs are uploaded on FTP server : 135.240.25.160, User : wftp, Password :


wftp

Directory : /home/wcdma/Etisalat_UAE/AR1-5755928

Thanks,

Mohmadi Cutlerywala,
Mobile:+91 9870327804.

Email ID: mohmadi.cutlerywala@alcatel-lucent.com

18. 09-Jun-2015 21:37 ALCATEL-LUCENT PROPRIETARY


ayounan

TEC Update:

==========

I guess the issue here is the bad KPI for Hour3 on june 2nd 2015.

i extracted the raw counters for RNC235 and it seems the 15 min interval
counter

of 3:15 are corrupted on wms

A lot of Cnode counters are "counterUnfound"

and even some counters are = zero and when you do the summation for the 4
quaters

it is less than the value hourly counter

ex: RAB.SuccEstab.PS.Sum

RAB.SuccEstab.PS.Sum 03:00 03:15 03:30 03:45

Events

RNC235 3408 0 3272 3068

while on hourly counters

RAB.SuccEstab.PS.Sum 03:00

Events

RNC235 13243

issue might be related to issue seen before in LR14.2 and issue was related
to

counters corrupted files on WMS

AR 1-5662780 / AR 1-5669684 fix tracked by CR 01545832


Please re-route AR to OAM TEC to confirm

19. 10-Jun-2015 10:51


achowdar

Update to Current Summary: June 10: Confirmation required if it is related


to

issue seen before in LR14.2 and issue was related to counters corrupted
files on

WMS AR 1-5662780 / AR 1-5669684 fix tracked by CR 01545832.

20. 10-Jun-2015 11:04 ALCATEL-LUCENT PROPRIETARY


achowdar

From: CHOWDARY, Ajay (Ajay)** CTR **

Sent: Wednesday, June 10, 2015 12:33 PM

To: LOUVIER, CHRISTOPHE (CHRISTOPHE)

Cc: INDIA-WCDMA-WMS-NPO-BE

Subject: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates


Telecommunications

Corporation /// Sudden PS CDR on RNC235

Hello Christophe,

Require your team support on this.

Product: 9353 WMS

SW Version: LR14.2.W
Customer: Emirates Telecommunications Corporation

Problem Short Description : Sudden PS CDR on RNC235 (1-5755928)

1. Detailed Description

High KPIs degradation on RNC235 on 2 June at 3AM due sudden PS CDR.

It was observed the below alarms at the same time of degradation on both
RNC231,

RNC235. But RNC231 don't have any impact, They had an activity on same
night on

the WMS for installation of hot fix patch related to WCE at the same time
and

need know if any relation between them and why only one RNC impacted not
both?

Or Is there any relation of RF condition?, are there any relation with WMS
patch?,

how can we secure the RNC to don't have the same issue in future?!

2. All the steps taken before AR escalated to ALU

As above.

3. All the steps taken before the issue observed by the engineer, who
reported

the AR

N/A

4. Activities After AR was escalated to L2 Technical Support

N/A

5. Current Status

Required RCA for this issue to avoid it in future


6. Severity of this issue and its impact on the customer's organization

o Critical.

7. Attachments

N/A

8. Expectations from the TEC:

RNC TEC Analysis

I guess the issue here is the bad KPI for Hour3 on june 2nd 2015.

i extracted the raw counters for RNC235 and it seems the 15 min interval
counter

of 3:15 are corrupted on wms

A lot of Cnode counters are "counterUnfound"

and even some counters are = zero and when you do the summation for the 4
quaters

it is less than the value hourly counter

ex: RAB.SuccEstab.PS.Sum

RAB.SuccEstab.PS.Sum 03:00 03:15 03:30 03:45

Events

RNC235 3408 0 3272 3068

while on hourly counters

RAB.SuccEstab.PS.Sum 03:00

Events

RNC235 13243
issue might be related to issue seen before in LR14.2 and issue was related
to

counters corrupted files on WMS

AR 1-5662780 / AR 1-5669684 fix tracked by CR 01545832

Please re-route AR to OAM TEC to confirm

21. 10-Jun-2015 11:06 ALCATEL-LUCENT PROPRIETARY


achowdar

Pls let us know if you require any logs for investigation

22. 10-Jun-2015 11:07 ALCATEL-LUCENT PROPRIETARY


achowdar

-----Original Message-----

From: owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM

[mailto:owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of

CHOWDARY, Ajay (Ajay)** CTR **

Sent: Wednesday, June 10, 2015 12:36 PM

To: MERAD, ABDESSAMAD (ABDESSAMAD); CUTLERYWALA, Mohmadi (Mohmadi)** CTR


**;

IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD); ARORA, Gaurav

(Gaurav)** CTR **; INDIA-WCDMA-WMS-NPO-BE

Subject: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates


Telecommunications

Corporation /// Sudden PS CDR on RNC235


Hi Abdessamad,

This AR has been escalated to OAM TEC for further investigation, we will
update

you once we here from them.

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009

T:+91-40-30894009

M:+91-9000008493

Gtalk ID: chowdary.ajay@gmail.com

23. 10-Jun-2015 11:58 ALCATEL-LUCENT PROPRIETARY


mohmadi

-----Original Message-----

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Wednesday, June 10, 2015 12:17 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD); ARORA, Gaurav

(Gaurav)** CTR **; CHOWDARY, Ajay (Ajay)** CTR **; INDIA-WCDMA-WMS-NPO-BE

Subject: RE: AR 1-5755928/Priority/RNC 9370/Emirates Telecommunications


Corporation/Sudden PS CDR on RNC235

Hi Karim,

TEC has checked and analyzed that the issue here is the bad KPI for Hour3
on june

2nd 2015. After extracting the raw counters for RNC235 and it seems the 15
min

interval counter of 3:15 are corrupted on wms. A lot of Cnode counters are

"counterUnfound" and even some counters are = zero and when you do the
summation

for the 4 quarters it is less than the value hourly counter ex:

RAB.SuccEstab.PS.Sum

RAB.SuccEstab.PS.Sum 03:00 03:15 03:30 03:45

Events

RNC235 3408 0 3272 3068

while on hourly counters

RAB.SuccEstab.PS.Sum 03:00

Events

RNC235 13243

This Issue might be related to issue seen before in LR14.2 and issue was
related

to counters corrupted files on WMS

AR 1-5662780 / AR 1-5669684 fix tracked by CR 01545832.

So routing AR to OAM Team to get further checks on it, and OAM person Mr.
Ajay
will keep you updated on it.

Thanks,

Mohmadi Cutlerywala,

Mobile:+91 9870327804.

Email ID: mohmadi.cutlerywala@alcatel-lucent.com

24. 10-Jun-2015 12:28 ALCATEL-LUCENT PROPRIETARY


dchaintr

About the the WMS bug traked by AR 1-5662780 / AR 1-5669684 fix tracked by
CR

01545832:

1) Signature:

presence of error messages: "Error occurred: Exception


DataInfo_Exception from

package WISCI_DATAINFO ("Out of bound exception ........."

in file /opt/nortel/logs/utran/FMK_PM_server-20023.tra*

2) Workaround

So far the problem has been seen only after a restart of WMS. Also the
problem

disapeared after a restart. We have successfully tested on Antel server a


restart

of the service in charge of observation. The impact is no more treatment of

observation data for less than a minute and no loss of supervision. The
exact

commands are:

Under UNIX user oamops on the server:

/opt/nortel/shell/sysmgt/wam_stoponeapp.sh pmgt_utran_gpo_server
/opt/nortel/shell/sysmgt/wam_startoneapp.sh pmgt_utran_gpo_server

If I read correctly the description of the issue seen on June the 2th, a
WMS

restart was performed few time before. WMS s/wrestart is both the trigger
and the

workaround for this bug.

- I do not know if there are still some issue. This could be checked
looking for

thesignature in the logs files. If still present, please apply the


workaround ASAP

- concerning the problem seen on June the 2th, it is probably too late to
find

signature in log files that probaby have been overwritten.

In any case you can send me all the files

/opt/nortel/logs/utran/FMK_PM_server-20023.tra*

25. 10-Jun-2015 13:17 ALCATEL-LUCENT PROPRIETARY


achowdar

-----Original Message-----

From: MERAD, ABDESSAMAD (ABDESSAMAD)

Sent: Wednesday, June 10, 2015 1:53 PM

To: CHOWDARY, Ajay (Ajay)** CTR **; CUTLERYWALA, Mohmadi (Mohmadi)** CTR
**;

IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD); ARORA, Gaurav

(Gaurav)** CTR **; INDIA-WCDMA-WMS-NPO-BE

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates
Telecommunications Corporation /// Sudden PS CDR on RNC235

Hi

FYI attached the release note containing the latest hot fix applied o live
WMS for

wce purpose (achieved outage 02/06/2015)

Best Regards

26. 10-Jun-2015 13:18 ALCATEL-LUCENT PROPRIETARY


achowdar

Release Notes for WMS LR14 2W EP3 -> attached in cares

27. 10-Jun-2015 13:18 ALCATEL-LUCENT PROPRIETARY


achowdar

-----Original Message-----

From: CHOWDARY, Ajay (Ajay)** CTR **

Sent: Wednesday, June 10, 2015 2:46 PM

To: MERAD, ABDESSAMAD (ABDESSAMAD); CUTLERYWALA, Mohmadi (Mohmadi)** CTR


**;

IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); REDA,


RAMY

(RAMY); EL-MIDANY, AHMED (AHMED); KHEDR, MAHMOUD (MAHMOUD); ARORA, Gaurav

(Gaurav)** CTR **; INDIA-WCDMA-WMS-NPO-BE

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235


Hi Abdessamad,

Can you pls provide the below mentioned files for further investigation

/opt/nortel/logs/utran/FMK_PM_server-20023.tra*

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009

T:+91-40-30894009

M:+91-9000008493

Gtalk ID: chowdary.ajay@gmail.com

28. 10-Jun-2015 13:19


achowdar

Update to Current Summary: June 10: Logs Awaited from field team

29. 10-Jun-2015 13:31


achowdar

Update to Current Summary: June 10: Logs provided to TEC, Analysis awaited
30. 10-Jun-2015 13:31 ALCATEL-LUCENT PROPRIETARY
achowdar

From: CHOWDARY, Ajay (Ajay)** CTR **

Sent: Wednesday, June 10, 2015 3:00 PM

To: CHAINTREUIL, DIDIER (DIDIER)

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE); CHOWDARY,


Ajay

(Ajay)** CTR **

Subject: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hi Didier,

Pls find the requested logs.

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009

T:+91-40-30894009

M:+91-9000008493

Gtalk ID: chowdary.ajay@gmail.com

31. 10-Jun-2015 17:02 ALCATEL-LUCENT PROPRIETARY


nchatter
From: owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM

[mailto:owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of

CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Sent: Wednesday, June 10, 2015 6:30 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; AMAYO, EFOSA (EFOSA);
CHOWDARY,

Ajay (Ajay)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); ARORA, Gaurav (Gaurav)** CTR **;

INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD


(ABDESSAMAD);

WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; CUTLERYWALA, Mohmadi (Mohmadi)** CTR
**

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Karim,

Yes, Please proceed with the WA to neutralize the issue.

TEC remote logged in & checked it is the same issue as below.

Full RCA is still not known but as per the latest TEC feedback:

problem was reproduced in Design Lab.

Design is modifying source code to add more traces.

In the same time there are code review .


Here is the below details that we have now:

The WMS bug traked by AR 1-5662780 / AR 1-5669684 fix tracked by CR


01545832:

1) Signature:

presence of error messages: "Error occurred: Exception


DataInfo_Exception from

package WISCI_DATAINFO ("Out of bound exception ........."

in file /opt/nortel/logs/utran/FMK_PM_server-20023.tra*

2) Workaround

So far the problem has been seen only after a restart of WMS. Also the
problem

disapeared after a restart. We have successfully tested on Antel server a


restart

of the service in charge of observation. The impact is no more treatment of

observation data for less than a minute and no loss of supervision. The
exact

commands are:

Under UNIX user oamops on the server:

/opt/nortel/shell/sysmgt/wam_stoponeapp.sh pmgt_utran_gpo_server

/opt/nortel/shell/sysmgt/wam_startoneapp.sh pmgt_utran_gpo_server

BR

NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G

INDIA

On-NET:2758-8716

T:+91-22-66798716
M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Wednesday, June 10, 2015 6:23 PM

To: CHATTERJEE, Nilanjan (Nilanjan)** CTR **; AMAYO, EFOSA (EFOSA);


CHOWDARY, Ajay

(Ajay)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); ARORA, Gaurav (Gaurav)** CTR **;

INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD


(ABDESSAMAD);

WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; CUTLERYWALA, Mohmadi (Mohmadi)** CTR
**

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Nilanjan

Ok, we will proceed, but first, Please tell us whats the issue?! Which is
known

and seen with other customer?!, do you have the RC? Can you share with us.

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional


Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET: 22341798

From: CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Sent: Wednesday, June 10, 2015 4:35 PM

To: AMAYO, EFOSA (EFOSA); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **;
CHOWDARY,

Ajay (Ajay)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); ARORA, Gaurav (Gaurav)** CTR **;

INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD


(ABDESSAMAD);

WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; CUTLERYWALA, Mohmadi (Mohmadi)** CTR
**

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Karim,

The impact is no more treatment of observation data for less than a minute
and no

loss of supervision

Please go ahead with the WA. It is a known problem with this know WA to be

applied. It appeared in more than one customers.

If you dont apply problem remains.

BR
NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G

INDIA

On-NET:2758-8716

T:+91-22-66798716

M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

From: AMAYO, EFOSA (EFOSA)

Sent: Wednesday, June 10, 2015 5:15 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; CHOWDARY, Ajay (Ajay)**
CTR **;

CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); ARORA, Gaurav (Gaurav)** CTR **;

INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD


(ABDESSAMAD);

WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; CUTLERYWALA, Mohmadi (Mohmadi)** CTR
**

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Ajay

Your feedback , as we need to be very sure before proceeding

Thanks & Br,

Efosa

+971507533570 - UAE
+2348058097463 - Nigeria

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Wednesday, June 10, 2015 12:42 PM

To: CHOWDARY, Ajay (Ajay)** CTR **; CHATTERJEE, Nilanjan (Nilanjan)** CTR
**

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); ARORA, Gaurav (Gaurav)** CTR **;

INDIA-WCDMA-WMS-NPO-BE; AMAYO, EFOSA (EFOSA); BERIDY, AHMED (AHMED); MERAD,

ABDESSAMAD (ABDESSAMAD); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **;


CUTLERYWALA,

Mohmadi (Mohmadi)** CTR **

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Ajay,

Please elaborate whats the required and excepting result from this
command,

Please note the issue appeared again on the same RNC today 8.15am.

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program


M: +971 (0)56-354-4568 || ONNET: 22341798

32. 10-Jun-2015 17:11 ALCATEL-LUCENT PROPRIETARY


nchatter

hello didier,

question from customer:

Please from my understanding the issue which appear @ Mobily is different,


there

are RNCs are impacted with continues KPIs impact,

Here, we dont habe this case, the KPIs degraded @ only one RNC, for a very
short

period then its stable, happened 2 times today and last 2 June,

How we can confirm its the same issue?!, is it from logs we have the same
errors,

If yes, please share with us,

33. 10-Jun-2015 18:58 ALCATEL-LUCENT PROPRIETARY


dchaintr

1) The software bug is reproduced in design lab but it is not explained


yet. What

we know is the following:

- The problem is triggered by a restart of the service


pmgt_utran_gpo_server

(maybe a bad initialization)

- Once the service has the problem it will affect randomly Cnode obs.
There is no
identified pattern no frequence

- The problem may disappear after a restart (again a restart can be the
trigger)

2) When a Cnode obs file is not correctly decoded:

- we can see may errors "Out of bound exception" in FMK_PM_server-20023.tra


file.

In fact there are so many errors that it fills up all the FMK_PM_server-
20023.tra*

files. It means previous occurrences are generally not more visible in this
log

- the XML file generated in

/opt/nortel/data/utran/observation/stats/<date>/RNCCN-<RNCname> is
generally

smaller (a lot of counters are not present).

3) On this server we can see:

- Errors "of bound exception" in FMK_PM_server-20023.tra for the RNC


RNC321 for

the obs 14h00-14:15 and also the XML file is small compared to files before
and

after (971120 bytes instead of usually about 2300000 bytes.

- If we check the size of the XML file size for the 4 RNC since the
beginning of

the year, we can see clearly that the size for RNC 231 and 235 is not
stable since

end of April. There were some restart of the gpo service at this moment.
As XML

files are zipped so the size does not always reflect the real size of the
file,

but sudden change of size is a good marker of the bug. Look at the attached
graphs

which give the size of XML file for each RNC since January.
Conclusion

- We have the signature and sudden change of XML file size. I have no
doubt we are

facing the known issue already tracked by R 1-5662780 / AR 1-5669684 fix


tracked

by CR 01545832

- The workaround must be tried. Anyway it is harmless, without impact on

supervision. Of course due to the nature of the bug, it may be necessary to


rerun

the same workaround several times before GPO service restart in good shape.
I

would recommend to do the stop/start, wait for one or two hours and check
in

FMK_PM_server-20023.tra if new error "Out of bound" are seen. In case new


error

messages the same workaround should be done again until there is no more
error for

few hours/days.

34. 11-Jun-2015 13:47 ALCATEL-LUCENT PROPRIETARY


achowdar

From: CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Sent: Thursday, June 11, 2015 2:14 PM

To: MERAD, ABDESSAMAD (ABDESSAMAD); IBRAHIM ABD EL NABY, Karim (Karim)**


CTR **;

AMAYO, EFOSA (EFOSA); CHOWDARY, Ajay (Ajay)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); ARORA, Gaurav (Gaurav)** CTR **;

INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED (AHMED); WAGDY MANSOUR, AYMAN


(AYMAN)** CTR

**; CUTLERYWALA, Mohmadi (Mohmadi)** CTR **


Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Karim, Abdessamad,

As I wrote in the previous mail:

On this server we can see:

- Errors "of bound exception" in FMK_PM_server-20023.tra for the


RNC

RNC321 for the obs 14h00-14:15 and also the XML file is small compared to
files

before and after (971120 bytes instead of usually about 2300000 bytes.

- If we check the size of the XML file size for the 4 RNC since
the

beginning of the year, we can see clearly that the size for RNC 231 and 235
is not

stable since end of April. There were some restart of the gpo service at
this

moment. As XML files are zipped so the size does not always reflect the
real size

of the file, but sudden change of size is a good marker of the bug. Look
at the

attached graphs which give the size of XML file for each RNC since January.

Also please recheck again the below points:

- The problem is triggered by a restart of the service


pmgt_utran_gpo_server

(maybe a bad initialization)

- Once the service has the problem it will affect randomly Cnode
obs.
There is no identified pattern no frequence

So yes as per the above investigation done by TEC yes it is for sure same
issue as

Mobily as explained above. as per the explanation above it has affected


more than

one RNCs & it can affect in random nature.

There is no alarm or flag present. Just to check periodically error "of


bound

exception" in FMK_PM_server-20023.tra. In case it is appeared apply the WA


again.

This has to be done until a permanent fix is identified.

BR

NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G

INDIA

On-NET:2758-8716

T:+91-22-66798716

M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

35. 11-Jun-2015 13:50


achowdar

Update to Current Summary: June 11: work around executed, under


observation,

permanent fix delivery awaited from TEC


36. 11-Jun-2015 14:37 ALCATEL-LUCENT PROPRIETARY
nchatter

Time Tracking Entry Added - IR01-TSA3

37. 11-Jun-2015 14:40 ALCATEL-LUCENT PROPRIETARY


nchatter

Time Tracking Entry Added - IR01-TSA3

38. 12-Jun-2015 13:59 ALCATEL-LUCENT PROPRIETARY


achowdar

Time Tracking Entry Added - IR01-TSA3

39. 14-Jun-2015 05:45 ALCATEL-LUCENT PROPRIETARY


nchatter

Time Tracking Entry Added - IR01-TSA3

40. 15-Jun-2015 09:21 ALCATEL-LUCENT PROPRIETARY


achowdar

Time Tracking Entry Added - IR01-TSA3

41. 18-Jun-2015 09:31 ALCATEL-LUCENT PROPRIETARY


nchatter

Time Tracking Entry Added - IR01-TSA3


42. 18-Jun-2015 13:28
achowdar

Update to Current Summary: June 18: work around executed, under


observation,

permanent fix delivery awaited from TEC

43. 18-Jun-2015 13:29 ALCATEL-LUCENT PROPRIETARY


achowdar

From: owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM

[mailto:owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of

CHOWDARY, Ajay (Ajay)** CTR **

Sent: Tuesday, June 16, 2015 3:34 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; WAGDY MANSOUR, AYMAN (AYMAN)** CTR
**;

MERAD, ABDESSAMAD (ABDESSAMAD); AMAYO, EFOSA (EFOSA); CHATTERJEE, Nilanjan

(Nilanjan)** CTR **

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hi Karim,

We have checked and found no error in these logs. We don't have any
confirmation

on permanent fix part, will update you once we hear from TEC.
Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009

T:+91-40-30894009

M:+91-9000008493

Gtalk ID: chowdary.ajay@gmail.com

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Tuesday, June 16, 2015 5:53 AM

To: CHOWDARY, Ajay (Ajay)** CTR **; CHATTERJEE, Nilanjan (Nilanjan)** CTR
**

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; WAGDY MANSOUR, AYMAN (AYMAN)** CTR
**;

MERAD, ABDESSAMAD (ABDESSAMAD); AMAYO, EFOSA (EFOSA)

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Importance: High

Dears,

Attached update logs, Please check if the issue still exist,


Please let us know the next step and the feedback from TEC.

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET: 22341798

From: CHOWDARY, Ajay (Ajay)** CTR **

Sent: Friday, June 12, 2015 9:15 AM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; WAGDY MANSOUR, AYMAN
(AYMAN)**

CTR **; CHATTERJEE, Nilanjan (Nilanjan)** CTR **; MERAD, ABDESSAMAD


(ABDESSAMAD);

AMAYO, EFOSA (EFOSA)

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); ARORA, Gaurav (Gaurav)** CTR **;

INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED (AHMED); CUTLERYWALA, Mohmadi


(Mohmadi)**

CTR **

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hi Karim,
No error of "out of bound" observed after applying workaround. Pls keep it
under

observation.

Last error observed was as below

2015/06/11-11:35:17,030+04:00 | FMK_PM_instanceHandler.cc:127 | Thr:31 |


ERR |

component-name | class-name | CId:38251603

Error occurred: Exception DataInfo_Exception from package WISCI_DATAINFO


("Out of

bound exception[0,1296]: -1358015381")

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009

T:+91-40-30894009

M:+91-9000008493

Gtalk ID: chowdary.ajay@gmail.com

44. 22-Jun-2015 11:45


achowdar

Update to Current Summary: June 22nd work around executed, under


observation,

permanent fix delivery awaited from TEC


45. 22-Jun-2015 11:45 ALCATEL-LUCENT PROPRIETARY
achowdar

From: CHOWDARY, Ajay (Ajay)** CTR **

Sent: Monday, June 22, 2015 1:15 PM

To: CHAINTREUIL, DIDIER (DIDIER)

Cc: INDIA-WCDMA-WMS-NPO-BE; CHATTERJEE, Nilanjan (Nilanjan)** CTR **;


LOUVIER,

CHRISTOPHE (CHRISTOPHE)

Subject: RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hi Didier,

After applying the workaround we didn't found this error again, any finding
or any

time line from design to provide the permanent fix?

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009

T:+91-40-30894009

M:+91-9000008493

Gtalk ID: chowdary.ajay@gmail.com


46. 24-Jun-2015 13:42 ALCATEL-LUCENT PROPRIETARY
nchatter

Time Tracking Entry Added - IR01-TSA3

47. 25-Jun-2015 13:19 ALCATEL-LUCENT PROPRIETARY


achowdar

From: CHAINTREUIL, DIDIER (DIDIER)

Sent: Monday, June 22, 2015 1:50 PM

To: CHATTERJEE, Nilanjan (Nilanjan)** CTR **; CHOWDARY, Ajay (Ajay)** CTR
**

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello,

The RCA package will be provided by R&D guys. I expect to have it this
week.

Of course I will transmit to you as soon asI can

48. 25-Jun-2015 13:19


achowdar

Update to Current Summary: June 25th Design has found the root cause, and
is

preparing a RCA package


49. 29-Jun-2015 10:15
achowdar

Update to Current Summary: June 29th Design has found the root cause, and
is

preparing a RCA package

50. 29-Jun-2015 10:15 ALCATEL-LUCENT PROPRIETARY


achowdar

From: CHAINTREUIL, DIDIER (DIDIER)

Sent: Monday, June 22, 2015 1:50 PM

To: CHATTERJEE, Nilanjan (Nilanjan)** CTR **; CHOWDARY, Ajay (Ajay)** CTR
**

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello,

The RCA package will be provided by R&D guys. I expect to have it this
week.

Of course I will transmit to you as soon asI can

51. 29-Jun-2015 11:09 ALCATEL-LUCENT PROPRIETARY


dchaintr

Analysis from Design:

The issue occurs with the combination of 9370 and 9771 XDR PM file
processing.
The information required for mediation is required to be separately
maintained for

9370 and WCE because the set of counters are different between them. Let us
call

this as mediation context for further reference.

In order to get the correct applicable mediation context for 9370 and WCE,
thread

specific data is maintained.

A common thread specific key is used between 9370 and WCE threads. The
value which

is bound to the key is the applicable mediation context for the thread.

The issue of out of bound exception occurs while processing XDR files of
9370

because there is a bug due to which the thread processing the 9370 files
retrieves

the mediation context for WCE instead of mediation context for 9370. This
causes

the wrong offset to be retrieved from the context information.

When the above error is encountered, the processing of all counters is


skipped for

the particular localization due to which the size of the processed XML
files is

smaller than usual.

Solution:

The software is modified to use different thread specific keys between


9370 and

WCE threads. Thus, the relevant mediation context is retrieved for the

corresponding 9370 and WCE threads.

The hotfix built from base LR14.2 EP5 has been verified by ISS.

The hotfix will be available for customers W29


52. 30-Jun-2015 09:49
achowdar

Update to Current Summary: June 30th RCA package delivered, Hot fix will be

available in Wk29

53. 01-Jul-2015 10:51 ALCATEL-LUCENT PROPRIETARY


nchatter

Time Tracking Entry Added - IR01-TSA3

54. 02-Jul-2015 14:07


achowdar

Update to Current Summary: 2nd July : RCA package delivered, Hot fix will
be

available in Wk29

55. 06-Jul-2015 14:07


achowdar

Update to Current Summary: 6th July : RCA package delivered, Hot fix will
be

available in Wk29

56. 07-Jul-2015 12:57 ALCATEL-LUCENT PROPRIETARY


ritesh

Time Tracking Entry Added - IR05-TSA1

57. 09-Jul-2015 14:19


achowdar
Update to Current Summary: 9th July : RCA package delivered, Hot fix will
be

available in Wk29

58. 15-Jul-2015 11:13 ALCATEL-LUCENT PROPRIETARY


nchatter

Time Tracking Entry Added - IR01-TSA3

59. 16-Jul-2015 14:36


achowdar

Update to Current Summary: 16th July : RCA package delivered, Hot fix will
be

available in Wk29

60. 20-Jul-2015 15:42 ALCATEL-LUCENT PROPRIETARY


nchatter

Time Tracking Entry Added - IR01-TSA3

61. 22-Jul-2015 10:58 ALCATEL-LUCENT PROPRIETARY


nchatter

Time Tracking Entry Added - IR01-TSA3

62. 22-Jul-2015 14:05 ALCATEL-LUCENT PROPRIETARY


nchatter

From: CHATTERJEE, Nilanjan (Nilanjan)** CTR **


Sent: Wednesday, July 22, 2015 3:34 PM

To: CHAINTREUIL, DIDIER (DIDIER); CHOWDARY, Ajay (Ajay)** CTR **;

@DL_FR_PUB_MoAD-GPS-OAM-Fr

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello TEC team,

Since Didier is OoO.

Can any one of you please let me know if the fix is applied anywhere else?

BR

NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G

INDIA

On-NET:2758-8716

T:+91-22-66798716

M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

From: CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Sent: Monday, July 20, 2015 11:38 AM

To: CHAINTREUIL, DIDIER (DIDIER); CHOWDARY, Ajay (Ajay)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates
Telecommunications Corporation /// Sudden PS CDR on RNC235

Bonjour Didier,

Indeed there was an issue with my calendar. Now I have corrected it. Thanks
for

pointing. :

Customer has enquired whether this patch is installed somewhere else. Can
you

please let me know? Is it already installed in Antel?

BR

NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G

INDIA

On-NET:2758-8716

T:+91-22-66798716

M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

From: CHAINTREUIL, DIDIER (DIDIER)

Sent: Friday, July 17, 2015 4:13 PM

To: CHATTERJEE, Nilanjan (Nilanjan)** CTR **; CHOWDARY, Ajay (Ajay)** CTR
**

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235


Hello,

Seems we do not share the same calendar. On my calendar, week 29 is now


(from Jul

the 12th to Jul the 18th)

I confirm the fix is available as mentioned in attached doc (CR 01545832/

AR-1-5662780- LR14.2W. FMK_PM Out of bound exception for RNC CNode GPO)

Didier

De : CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Envoy : vendredi 17 juillet 2015 12:19

: CHAINTREUIL, DIDIER (DIDIER); CHOWDARY, Ajay (Ajay)** CTR **

Cc : INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Objet : RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Didier,

Customer is asking about availability of the fix.

Though the delivery target was Wk29 ie next week. I see it is showing ALED.
Can I

confirm this to customer?

BR

NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G


INDIA

On-NET:2758-8716

T:+91-22-66798716

M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

From: CHAINTREUIL, DIDIER (DIDIER)

Sent: Monday, June 29, 2015 12:36 PM

To: CHATTERJEE, Nilanjan (Nilanjan)** CTR **; CHOWDARY, Ajay (Ajay)** CTR
**

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello,

Yes this is the same problem, the same RCA. But the AR mentioned in the
slides is

the one from Mobily. Need to be changed for each customer.

Didier

De : CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Envoy : lundi 29 juin 2015 09:03

: CHAINTREUIL, DIDIER (DIDIER); CHOWDARY, Ajay (Ajay)** CTR **

Cc : INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Objet : RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235


Hello Didier,

The RCA package is same I believe as attached for Mobily?

BR

NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G

INDIA

On-NET:2758-8716

T:+91-22-66798716

M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

From: CHAINTREUIL, DIDIER (DIDIER)

Sent: Monday, June 22, 2015 1:50 PM

To: CHATTERJEE, Nilanjan (Nilanjan)** CTR **; CHOWDARY, Ajay (Ajay)** CTR
**

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello,

The RCA package will be provided by R&D guys. I expect to have it this
week.

Of course I will transmit to you as soon asI can


De : CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Envoy : lundi 22 juin 2015 10:08

: CHAINTREUIL, DIDIER (DIDIER); CHOWDARY, Ajay (Ajay)** CTR **

Cc : INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Objet : RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Didier,

Can you please send us the RCA package if it is already prepared?

BR

NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G

INDIA

On-NET:2758-8716

T:+91-22-66798716

M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

From: CHAINTREUIL, DIDIER (DIDIER)

Sent: Monday, June 22, 2015 1:36 PM

To: CHOWDARY, Ajay (Ajay)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE; CHATTERJEE, Nilanjan (Nilanjan)** CTR **;


LOUVIER,

CHRISTOPHE (CHRISTOPHE)

Subject: RE: Escalated: // AR 1-5755928 /// Critical /// 9353 WMS ///
Emirates
Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello,

Last news from design are:

- The problem is understood.

- A fix is currently tested in R&D labs.

I do not know yet when an official delivery will available for customers.
I'll let

you know when we have the information.

Didier

63. 22-Jul-2015 14:10


nchatter

From: CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Sent: Monday, July 20, 2015 11:47 AM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; CHOWDARY, Ajay (Ajay)**
CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; MERAD, ABDESSAMAD (ABDESSAMAD);


AMAYO,

EFOSA (EFOSA)

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235


Hello Karim,

This fix is delivered last week to solve the "out of bound" issues wherever
it is

faced. Except ETC this issue is faced in Mobily & Antel.

As far as I know it is not yet installed in Mobily. I am not sure about


Antel.

However I have asked TEC in case they have information on installation


elsewhere.

BR

NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G

INDIA

On-NET:2758-8716

T:+91-22-66798716

M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Friday, July 17, 2015 5:26 PM

To: CHOWDARY, Ajay (Ajay)** CTR **; CHATTERJEE, Nilanjan (Nilanjan)** CTR
**

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; MERAD, ABDESSAMAD (ABDESSAMAD);


AMAYO,

EFOSA (EFOSA)
Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Nilnjan

Thanks, please provide more details to about it to be implement and If it's

implemented on another NW or still not?

BR,

Karim

+971 563544568

-----Original Message-----

From: CHATTERJEE, Nilanjan (Nilanjan)** CTR **

[nilanjan.chatterjee@alcatel-lucent.com]

Received: Friday, 17 Jul 2015, 2:48PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

[karim.ibrahim@alcatel-lucent.com]; CHOWDARY, Ajay (Ajay)** CTR **

[ajay.chowdary@alcatel-lucent.com]

CC: INDIA-WCDMA-UTRAN-BE [india-wcdma-utran-be@alcatel-lucent.com];

3G_ALU_Integ_UAE [3g_Alu_Integ_Uae@alcatel-lucent.com]; REDA, RAMY (RAMY)

[ramy.reda@alcatel-lucent.com]; EL-MIDANY, AHMED (AHMED)

[Ahmed.El-Midany@alcatel-lucent.com]; KHEDR, MAHMOUD (MAHMOUD)

[Mahmoud.Khedr@alcatel-lucent.com]; INDIA-WCDMA-WMS-NPO-BE

[india-wcdma-wms-npo-be@alcatel-lucent.com]; BERIDY, AHMED (AHMED)

[Ahmed.Beridy@alcatel-lucent.com]; WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

[Ayman.Wagdy@alcatel-lucent.com]; MERAD, ABDESSAMAD (ABDESSAMAD)

[abdessamad.merad@alcatel-lucent.com]; AMAYO, EFOSA (EFOSA)


[efosa.amayo@alcatel-lucent.com]

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Karim,

I confirm the fix is available as mentioned in attached doc (CR 01545832/

AR-1-5662780- LR14.2W. FMK_PM Out of bound exception for RNC CNode GPO).

BR

NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G

INDIA

On-NET:2758-8716

T:+91-22-66798716

M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

From: owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM

[mailto:owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of

CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Sent: Friday, July 17, 2015 3:56 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; CHOWDARY, Ajay (Ajay)**
CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; MERAD, ABDESSAMAD (ABDESSAMAD);


AMAYO,

EFOSA (EFOSA)
Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Karim,

(Please ignore my earlier mail)

The fix delivery plan is Wk29 ie next week.

I am checking if it is available already.

BR

NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G

INDIA

On-NET:2758-8716

T:+91-22-66798716

M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Wednesday, July 15, 2015 3:45 PM

To: CHOWDARY, Ajay (Ajay)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; MERAD, ABDESSAMAD (ABDESSAMAD);


AMAYO,
EFOSA (EFOSA); CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Ajay,Nilanjan,

Is the fix ready and verified?

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET: 22341798

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Monday, June 29, 2015 1:09 PM

To: CHOWDARY, Ajay (Ajay)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; MERAD, ABDESSAMAD (ABDESSAMAD);


AMAYO,

EFOSA (EFOSA); CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235


Hello Ajay,

Thanks, and please keep us updated once the hotfix is ready and verified,

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-4568 || ONNET: 22341798

From: CHOWDARY, Ajay (Ajay)** CTR **

Sent: Monday, June 29, 2015 11:38 AM

To: CHOWDARY, Ajay (Ajay)** CTR **; IBRAHIM ABD EL NABY, Karim (Karim)**
CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; WAGDY MANSOUR, AYMAN (AYMAN)** CTR
**;

MERAD, ABDESSAMAD (ABDESSAMAD); AMAYO, EFOSA (EFOSA); CHATTERJEE, Nilanjan

(Nilanjan)** CTR **

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hi Karim,
Pls find the RCA package and permanent fix delivery plan attached.

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009

T:+91-40-30894009

M:+91-9000008493

Gtalk ID: chowdary.ajay@gmail.com

From: owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM

[mailto:owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of

CHOWDARY, Ajay (Ajay)** CTR **

Sent: Tuesday, June 16, 2015 3:34 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; WAGDY MANSOUR, AYMAN (AYMAN)** CTR
**;

MERAD, ABDESSAMAD (ABDESSAMAD); AMAYO, EFOSA (EFOSA); CHATTERJEE, Nilanjan

(Nilanjan)** CTR **

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235


Hi Karim,

We have checked and found no error in these logs. We don't have any
confirmation

on permanent fix part, will update you once we hear from TEC.

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009

T:+91-40-30894009

M:+91-9000008493

Gtalk ID: chowdary.ajay@gmail.com

64. 22-Jul-2015 14:11


nchatter

Update to Current Summary: 22th July : RCA package & Hot fix delivered. As
per

local team's request enquiring if fix is installed anywhere else

65. 22-Jul-2015 14:12


nchatter

Update to Current Summary: 22th July : RCA package & Hot fix delivered. As
per
local team's request enquiring TEC if fix is installed anywhere else

66. 29-Jul-2015 13:54 ALCATEL-LUCENT PROPRIETARY


achowdar

From: CHOWDARY, Ajay (Ajay)** CTR **

Sent: mercredi 29 juillet 2015 09:05

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; CHATTERJEE, Nilanjan


(Nilanjan)** CTR **

Cc: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; INDIA-WCDMA-UTRAN-BE;

3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY, AHMED (AHMED); KHEDR,


MAHMOUD

(MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED (AHMED); MERAD, ABDESSAMAD

(ABDESSAMAD); AMAYO, EFOSA (EFOSA)

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hi Ayman,

LR14.2 is already DR5, EP fixing this issue is nowhere installed. If you


install,

this will be the first network.

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009
T:+91-40-30894009

M:+91-9000008493

Gtalk ID: chowdary.ajay@gmail.com

67. 29-Jul-2015 13:54 ALCATEL-LUCENT PROPRIETARY


achowdar

From: MERAD, ABDESSAMAD (ABDESSAMAD)

Sent: Wednesday, July 29, 2015 2:28 PM

To: CHOWDARY, Ajay (Ajay)** CTR **; WAGDY MANSOUR, AYMAN (AYMAN)** CTR **;

CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Cc: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; INDIA-WCDMA-UTRAN-BE;

3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY, AHMED (AHMED); KHEDR,


MAHMOUD

(MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED (AHMED); AMAYO, EFOSA


(EFOSA)

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Ajay

Ayman is asking for WMS LR14.2 EP5 not WMS LR14.2

Please confirm the EP status

Note: ETC is already running WMS LR14.2 EP3.3 (EP3 with hit fix for wce)

thanks

Best Regards

68. 29-Jul-2015 13:55 ALCATEL-LUCENT PROPRIETARY


achowdar
From: CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Sent: Wednesday, July 29, 2015 2:32 PM

To: MERAD, ABDESSAMAD (ABDESSAMAD); CHOWDARY, Ajay (Ajay)** CTR **; WAGDY
MANSOUR,

AYMAN (AYMAN)** CTR **

Cc: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; INDIA-WCDMA-UTRAN-BE;

3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY, AHMED (AHMED); KHEDR,


MAHMOUD

(MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED (AHMED); AMAYO, EFOSA


(EFOSA)

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Merad,

As we have already provided the feedback as attached EP5 is not installed


in the

customer network so far.

R&D did their testing in LAB & released for field installation.

Please let us know if this information is helpful.

BR

NILANJAN CHATTERJEE

OAM L2 Support- 2G & 3G

INDIA

On-NET:2758-8716

T:+91-22-66798716
M:+91-9820820019

Nilanjan.Chatterjee@alcatel-lucent.com

69. 29-Jul-2015 13:55


achowdar

Update to Current Summary: 29th July : RCA package & Hot fix delivered. As
per

local team's request enquiring TEC if fix is installed anywhere else

70. 30-Jul-2015 14:20


achowdar

Update to Current Summary: 30th July : RCA package & Hot fix delivered. As
per

local team's request enquiring TEC if fix is installed anywhere else

71. 07-Aug-2015 10:16


achowdar

From: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Sent: Wednesday, July 29, 2015 3:30 PM

To: CHATTERJEE, Nilanjan (Nilanjan)** CTR **; CHOWDARY, Ajay (Ajay)** CTR
**

Cc: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; INDIA-WCDMA-UTRAN-BE;

3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY, AHMED (AHMED); KHEDR,


MAHMOUD

(MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED (AHMED); AMAYO, EFOSA


(EFOSA);

MERAD, ABDESSAMAD (ABDESSAMAD)

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235


Hello Nilanjan,Ajay

I understand from your feedback that EP5 is tested only in R&D lab and not

tested in any live network,so etislat uae will be first off customer for
this load

( LR14.2 EP5),Hence we will need to secure WMS GPS support during the
action for

any unexpected behavior

We will plan for EP5 installation (intra upgrade) shortly and keep you
updated

Best Regards,

Ayman Wagdy

Senior WCDMA NPI-EMEA-RBC

Alcatel-Lucent U.A.E

Cellular: +971 50 672 2947

E-mail: Ayman.Wagdy@alcatel-lucent.com

72. 07-Aug-2015 10:17


achowdar

From: CHOWDARY, Ajay (Ajay)** CTR **

Sent: Friday, August 07, 2015 11:47 AM

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; CHATTERJEE, Nilanjan


(Nilanjan)** CTR **

Cc: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; INDIA-WCDMA-UTRAN-BE;

3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY, AHMED (AHMED); KHEDR,


MAHMOUD
(MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED (AHMED); AMAYO, EFOSA
(EFOSA);

MERAD, ABDESSAMAD (ABDESSAMAD)

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hi Ayman,

Can you pls Update on this?

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009

T:+91-40-30894009

M:+91-9000008493

Gtalk ID: chowdary.ajay@gmail.com

73. 07-Aug-2015 10:17


achowdar

Update to Current Summary: 7th Aug : RCA package & Hot fix
delivered.Feedback

awaited

74. 10-Aug-2015 10:21


achowdar
From: CHOWDARY, Ajay (Ajay)** CTR **

Sent: Monday, August 10, 2015 11:50 AM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; WAGDY MANSOUR, AYMAN
(AYMAN)**

CTR **; CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

AMAYO, EFOSA (EFOSA); MERAD, ABDESSAMAD (ABDESSAMAD)

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hi Karim,

This is a long pending AR, If no near future plan to implement the


workaround we

would like to suggest for closure of this AR.

However you can open a new AR if you face any problem while implementing.

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009
Update to Current Summary: 10th Aug : RCA package & Hot fix
delivered.Feedback

awaited, closure requested if no near future plan to implement the fix.

75. 10-Aug-2015 10:21 ALCATEL-LUCENT PROPRIETARY


achowdar

Time Tracking Entry Added - IR01-TSA3

76. 13-Aug-2015 11:12


achowdar

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Thursday, August 13, 2015 12:36 PM

To: CHOWDARY, Ajay (Ajay)** CTR **; WAGDY MANSOUR, AYMAN (AYMAN)** CTR **;

CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

AMAYO, EFOSA (EFOSA); MERAD, ABDESSAMAD (ABDESSAMAD)

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Ajay

I already replied below that we need to wait till we apply the upgrade and
patch,

Thanks,
BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971(0)563544568| ONNET: 22341798

Every Success has its network

Update to Current Summary: 13th Aug : RCA package & Hot fix
delivered.Feedback

awaited, closure requested if no near future plan to implement the fix.

77. 13-Aug-2015 11:12


achowdar

From: owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM

[mailto:owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of

CHOWDARY, Ajay (Ajay)** CTR **

Sent: Thursday, August 13, 2015 12:38 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; WAGDY MANSOUR, AYMAN
(AYMAN)**

CTR **; CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

AMAYO, EFOSA (EFOSA); MERAD, ABDESSAMAD (ABDESSAMAD)

Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hi Karim,
I understand, when is the upgrade planed?

As this is a long pending AR, If no near future plan to implement the


workaround

we would like to suggest for closure of this AR.

However you can open a new AR if you face any problem while implementing.

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

78. 13-Aug-2015 11:32


achowdar

From: owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM

[mailto:owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of
IBRAHIM

ABD EL NABY, Karim (Karim)** CTR **

Sent: Thursday, August 13, 2015 12:47 PM

To: CHOWDARY, Ajay (Ajay)** CTR **; WAGDY MANSOUR, AYMAN (AYMAN)** CTR **;

CHATTERJEE, Nilanjan (Nilanjan)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; 3G_ALU_Integ_UAE; REDA, RAMY (RAMY); EL-MIDANY,


AHMED

(AHMED); KHEDR, MAHMOUD (MAHMOUD); INDIA-WCDMA-WMS-NPO-BE; BERIDY, AHMED


(AHMED);

AMAYO, EFOSA (EFOSA); MERAD, ABDESSAMAD (ABDESSAMAD)


Subject: RE: // AR 1-5755928 /// Critical /// 9353 WMS /// Emirates

Telecommunications Corporation /// Sudden PS CDR on RNC235

Hello Ajay

Thanks for your support , please close this AR,

Thanks,

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

79. 13-Aug-2015 11:32 ALCATEL-LUCENT PROPRIETARY


achowdar

Time Tracking Entry Added - IR01-TSA3

Add to log
Resolution
Analysis from Design:

The issue occurs with the combination of 9370 and 9771 XDR PM file
processing.

The information required for mediation is required to be separately


maintained for

9370 and WCE because the set of counters are different between them. Let us
call

this as mediation context for further reference.

In order to get the correct applicable mediation context for 9370 and WCE,
thread

specific data is maintained.


A common thread specific key is used between 9370 and WCE threads. The
value which

is bound to the key is the applicable mediation context for the thread.

The issue of out of bound exception occurs while processing XDR files of
9370

because there is a bug due to which the thread processing the 9370 files
retrieves

the mediation context for WCE instead of mediation context for 9370. This
causes

the wrong offset to be retrieved from the context information.

When the above error is encountered, the processing of all counters is


skipped for

the particular localization due to which the size of the processed XML
files is

smaller than usual.

Solution:

The software is modified to use different thread specific keys between


9370 and

WCE threads. Thus, the relevant mediation context is retrieved for the

corresponding 9370 and WCE threads.

The hotfix built from base LR14.2 EP5 has been verified by ISS.

The hotfix will be available for customers W29

Latest update:

June 30th RCA package delivered,

July 17th Hot fix is delivered

End of Assistance Request 1-5755928


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