GET

FILE='/Users/ludicaoja/Documents/Labor Union.sav'.
DATASET NAME DataSet1 WINDOW=FRONT.
FREQUENCIES VARIABLES=W1 W2 W3 W4 W5 W6 W7 W8 W9 W10 M1 M2 M3 M4 M5
/STATISTICS=RANGE MINIMUM MAXIMUM STDDEV MEAN MEDIAN
/FORMAT=LIMIT(50)
/ORDER=ANALYSIS.

Frequencies
Notes
Output Created 28-JUL-2016 10:49:49
Comments
Input Data /Users/ludicaoja/Docu
ments/Labor Union.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in
Working Data File 180
Missing Value Definition of User-defined missing
Handling Missing values are treated as
missing.
Cases Used Statistics are based on
all cases with valid data.
Syntax FREQUENCIES
VARIABLES=W1 W2 W3
W4 W5 W6 W7 W8 W9
W10 M1 M2 M3 M4 M5
/STATISTICS=RANGE
MINIMUM MAXIMUM
STDDEV MEAN MEDIAN
/FORMAT=LIMIT(50)
/ORDER=ANALYSIS.

Resources Processor Time 00:00:00.02

Elapsed Time 00:00:00.00

[DataSet1] /Users/ludicaoja/Documents/Labor Union.sav

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 Statistics

I have been
I find myself able to join I am/ have
easily getting Agents I had been I feel that my collective been a part of
sick working on denied of I have company finds My current My company I have been negotiations a collective
Most agent (hypertensive, night shift are vacation experienced The their work load is gives us able join/form with my bargaining
finds the job flu, etc) since I prone to leaves and forced leave termination employees what I unreasonable I am a employees employer agreement
There is job in call center started hazard and sick leaves without pay or process in the dispensable expected performance member of organization regarding with my
security in the industry as a working in the crimes on the more than voluntary go BPO industry hence the easy when I metrics that workers that promotes improvement employer
I am a of work
call center life long call center way to the once by my home without lacks due termination accepted this are hard to member of a association or the welfare of (present/past
career. industry office. employer. pay. process. process. job offer. meet. organization. employees. conditions. employer)
industry. Labor Union.
N Valid 180 180 180 180 180 180 180 180 180 180 180 180 180 180 180
Missing 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Mean 3.90 2.53 3.31 4.21 3.13 3.47 3.31 3.44 3.25 2.48 7.00 6.83 6.65 6.68 6.84
Median 4.00 3.00 4.00 5.00 3.00 4.00 4.00 4.00 4.00 2.00 7.00 7.00 7.00 7.00 7.00
Std. Deviation 1.247 1.253 1.338 1.046 1.368 1.404 1.312 1.383 1.255 1.339 .000 .379 .478 .469 .363
Range 4 4 4 4 4 5 4 4 4 4 0 1 1 1 1
Minimum 1 1 1 1 1 0 1 1 1 1 7 6 6 6 6
Maximum 5 5 5 5 5 5 5 5 5 5 7 7 7 7 7

Frequency Table
There is job security in the call center industry.
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Disagree 11 6.1 6.1 6.1
Disagree 24 13.3 13.3 19.4
Undecided 11 6.1 6.1 25.6
Agree 60 33.3 33.3 58.9
Strongly Agree 74 41.1 41.1 100.0
Total 180 100.0 100.0

Most agent finds the job in call center industry as a life long career.
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Disagree 52 28.9 28.9 28.9
Disagree 35 19.4 19.4 48.3
Undecided 51 28.3 28.3 76.7
Agree 30 16.7 16.7 93.3
Strongly Agree 12 6.7 6.7 100.0
Total 180 100.0 100.0

I find myself easily getting sick (hypertensive, flu, etc) since I started working
in the call center industry
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Disagree 23 12.8 12.8 12.8
Disagree 38 21.1 21.1 33.9
Undecided 13 7.2 7.2 41.1
Agree 72 40.0 40.0 81.1
Strongly Agree 34 18.9 18.9 100.0
Total 180 100.0 100.0

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 Agents working on night shift are prone to hazard and crimes on the way to
the office.
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Disagree 4 2.2 2.2 2.2
Disagree 15 8.3 8.3 10.6
Undecided 14 7.8 7.8 18.3
Agree 53 29.4 29.4 47.8
Strongly Agree 94 52.2 52.2 100.0
Total 180 100.0 100.0

I had been denied of vacation leaves and sick leaves more than once by my
employer.
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Disagree 33 18.3 18.3 18.3
Disagree 27 15.0 15.0 33.3
Undecided 34 18.9 18.9 52.2
Agree 55 30.6 30.6 82.8
Strongly Agree 31 17.2 17.2 100.0
Total 180 100.0 100.0

I have experienced forced leave without pay or voluntary go home without

pay.
Cumulative
Frequency Percent Valid Percent Percent
Valid 0 1 .6 .6 .6
Strongly Disagree 17 9.4 9.4 10.0
Disagree 40 22.2 22.2 32.2
Undecided 18 10.0 10.0 42.2
Agree 47 26.1 26.1 68.3
Strongly Agree 57 31.7 31.7 100.0
Total 180 100.0 100.0

The termination process in the BPO industry lacks due process.

Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Disagree 21 11.7 11.7 11.7
Disagree 35 19.4 19.4 31.1
Undecided 29 16.1 16.1 47.2
Agree 58 32.2 32.2 79.4
Strongly Agree 37 20.6 20.6 100.0
Total 180 100.0 100.0

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 I feel that my company finds their employees dispensable hence the easy
termination process.
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Disagree 25 13.9 13.9 13.9
Disagree 22 12.2 12.2 26.1
Undecided 33 18.3 18.3 44.4
Agree 48 26.7 26.7 71.1
Strongly Agree 52 28.9 28.9 100.0
Total 180 100.0 100.0

My current work load is what I expected when I accepted this job offer.
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Disagree 19 10.6 10.6 10.6
Disagree 38 21.1 21.1 31.7
Undecided 31 17.2 17.2 48.9
Agree 63 35.0 35.0 83.9
Strongly Agree 29 16.1 16.1 100.0
Total 180 100.0 100.0

My company gives us unreasonable performance metrics that are hard to

meet.
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Disagree 55 30.6 30.6 30.6
Disagree 48 26.7 26.7 57.2
Undecided 32 17.8 17.8 75.0
Agree 26 14.4 14.4 89.4
Strongly Agree 19 10.6 10.6 100.0
Total 180 100.0 100.0

I am a member of a Labor Union.

Cumulative
Frequency Percent Valid Percent Percent
Valid No 180 100.0 100.0 100.0

I am a member of workers association or organization.

Cumulative
Frequency Percent Valid Percent Percent
Valid Yes 31 17.2 17.2 17.2
No 149 82.8 82.8 100.0
Total 180 100.0 100.0

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 I have been able join/form employees organization that promotes
the welfare of employees.
Cumulative
Frequency Percent Valid Percent Percent
Valid Yes 63 35.0 35.0 35.0
No 117 65.0 65.0 100.0
Total 180 100.0 100.0

I have been able to join collective negotiations with my employer

regarding improvement of work conditions.
Cumulative
Frequency Percent Valid Percent Percent
Valid Yes 58 32.2 32.2 32.2
No 122 67.8 67.8 100.0
Total 180 100.0 100.0

I am/ have been a part of a collective bargaining agreement with

my employer (present/past employer)
Cumulative
Frequency Percent Valid Percent Percent
Valid Yes 28 15.6 15.6 15.6
No 152 84.4 84.4 100.0
Total 180 100.0 100.0

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